GENESYS GSA LICENSING 1 YEAR RENEWALGenesys GSA Licensing -1 year Renewal
Prepared by:
Powernet
Penny Thurnau
5136455109
pthurnau@powernetco.com
Quote Number:009383 v 3
Delivery Date: 02/24/2026
Expiration Date: 03/13/2026
Billing Information
Jared Barden
(727) 562-4040
jared.barden@myclearwater.com
Procurement Department 100
South Myrtle Ave 3rd FI
Clearwater, FL 33756-5520
Shipping Information Technical Contact
Jared Barden
(727) 562-4040
jared.barden@myclearwater.com
Procurement Department 100
South Myrtle Ave 3rd FI
Clearwater, FL 33756-5520
Prepared for:
City of Clearwater
Jared Barden
(727) 562-4040
jared.barden@myclearwater.com
Procurement Department
100 South Myrtle Ave 3rd FI
Clearwater, FL 33756-5520
Order Information
Customer Type: Existing
Account Number:
Requested Due Date:
Order Type: New
Contract Term: 11 Months
4/9/26 - 3/9/27
[COMMENTS
Renewal Period goes through 3/9/2027 & charge is for 7 months
Genesys Hosted Contact Center Renewal
DESCRIPTION
PRICE QTY EXT. PRICE
Genesys Cloud 3 User.
Named User. Includes PureCloud 2 User Features
and functionality. Adds Screenshare, Co -browse,
and advanced workforce management features of
speech & text analytics, gamification, workforce
management, customer satisfaction surveys,
coaching, development, and feedback modules.
Annual Pre -Pay
$1,078.26 80 $86,260.80
Genesys Cloud Communicate Stand-alone Phone.
$69.93 10 $699.30
Integrating Genesys Cloud with Microsoft Teams to provide Directory and
Contact Info sync between the two platforms. Genesys Cloud based
agents will be able to see presence and transfer calls to Teams -based
business users through Genesys Cloud native
$35.50 80 $2,840.00
BYOC SIP
Trunks Allows customers to define Powernet SIP trunks into
GenesysCloud Media Tier resources in AWS.
$0.00 1 $0.00
Al Experience Tokens-M2MGenesys Cloud Services, Inc. - On Demand
Service $0.80
$0.00 1 $0.00
Genesys Enhanced TTS Standard Voice -Annual M2M-1 Genesys Cloud
Services, Inc. - GC-170-NV-GCTTSSVAM2M-1 On Demand- $4.50
$0.00 1
$0.00
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Genesys Hosted Contact Center Renewal
DESCRIPTION
PRICE QTY EXT. PRICE
Genesys Enhanced TTS Wavenet Voice -Annual M2M-2Genesys Cloud
Services, Inc. - GC -170 -NV GCTTSWVAM2M-2 On Demand $18.00
$0.00
1
$0.00
Powernet Managed Voice Services per year -Annual contract
Powernet Managed Omni ChannelNoice Managed Services - Includes
24X7 Monitoring and Alerting, Unlimited Help Desk Support Calls, Adds,
Moves & Changes, Trouble Shooting. for all Business Units. On going
training and small projects.
$12,850.00 1 $12,850.00
Al Experience Tokens-M2MGenesys Cloud Services, Inc $0.80
Al Experience Tokens is a collection of products that bring together
multiple artificial intelligence (Al) disciplines into a single offer. Your
organization can consume Al
Experience tokens as you use Genesys Al products.
$0.00 1 $0.00
Subtotal: t $102,650.10:
Powernet BYOC for Genesys Services (RPM)
DESCRIPTION
RATE/MINUTE
SIP Trunking -LD. Outbound Interstate & Intrastate
0.0074
Powernet BYOC for MS Teams
DESCRIPTION
MRC
NRC QTY EXT. MRC
EXT/ NRC]
Voice Services and MS Direct Routing
SIP Trunking- Local. Unlimited local and
long distance.
$9.99 $0.00 1 $9.99 $0.00
SIP Toll -Free Rate Per Minute (RPM) .0129
$0.0129
$0.00 1
$0.0129 $0.00
DID
Voice Fees & Add-ons
$0.50
$0.00 1
$0.50 $0.00
DID Porting Fee. This is a One time fee per
number that is ported to Powernet.
$0.00
$9.00 1
$0.00 $9.00
Toll Free Number Monthly Fee
$1.00 $1.00 1
$1.00 $1.00
E-911 Service. This is a monthly fee for E-
911 service. This is charged based on each
outpulsed number per month per building
location.
$2.74 $0.00 1 $2.74 $0.00
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Powernet BYOC for MS Teams
DESCRIPTION
MRC
NRC QTY EXT. MRC
EXT/ NRC
MRC Subtotal:
NRC Subtotal:
Optional Resources
$14.24
$10.001
* Optional
[PRODUCT DETAILS
Basic IVR Usage
Customers can use up to the "fair use" basic IVR amounts allocated by user without being charged. For
allocation amounts, see Fair use routing usage charges.
Data Storage
Customers can use up to the "fair use" storage amounts allocated by user without being charged. For allocation
amounts, see Fair use data storage usage and charges.
API Usage
Customers can use up to the "fair use" API request count allocated by user without being charged. For
allocation amounts,see https://help.mvpurecloud.com/articles/api-on-demand-charge.
Basic Voice Transcription
Customers can use the "fair use" voice transcription minutes allocated by user without being charged. See Fair
use voice transcription charges.
Predictive Engagement
Genesys Cloud 2 and Genesys Cloud 3 subscriptions include access to Altocloud, a real-time journey analytics
platform that observes and analyzes visitors on PureCloud customer websites. Pricing and instructions to
configure and activate Altocloud are located here: Predictive Engagement event pricing.
PureCloud Short Message Service (SMS)
Available to PureCloud 2 Users, PureCloud 3 Users, or Agents with the Genesys Cloud 1 User Digital Upgrade
II. https://help.mvpurecloud.com/articles/messaging-pricing.
Genesys Cloud 3rd Party Messaging (WhatsApp, Facebook, Twitter, LINE, etc.)
Available to PureCloud 2 Users, PureCloud 3 Users, or Agents with the Genesys Cloud User 1 Digital Upgrade
II. For pricing see, https://help. mvpurecloud.com/articles/messaging-pricing.
Customers using WhatsApp Business Solution via Genesys agree to be in compliance with the WhatsApp
Business Solution Terms ( WhatsApp Business Solution Terms) at all times when accessing and using the
WhatsApp Business Solution via Genesys. Initial and continued access to the WhatsApp Business API is
subject to approval and ongoing review by WhatsApp.
For information related to WhatsApp Conversation Pricing see WhatsApp documentation here:
https://developers.facebook.com/docs/whatsapp/pricinq.
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Optional Resources
* Optional
PRODUCT DETAILS
Bring Your Own Technology Charges
BYO (Bring Your Own) Technology Integration enabling customer to integrate third party services into
PureCloud. Charged per invocation. For per invocation costs, see Bring your own technology services model
(per turn/minute rates).
GSA_Carahsoft
Powernet
8805 Governors Hill Dr. Suite 250
Cincinnati, Ohio 45249
CarahSoft Technology Corp.
1860 Michael Faraday Drive, Suite 100
Reston, Virginia 20190
GSA is invoiced by Powernet using Carahsoft GSA Contract GS -35F -0119Y
carahsoft.
Prices based upon current GSA schedule
Non -Recurring Summary
DESCRIPTION
AMOUNT
Genesys Hosted Contact Center Renewal
$102,650.10
Powernet BYOC for MS Teams
$10.00
Total:
Monthly Recurring Summary
$102,660.10
DESCRIPTION
AMOUNT
Powernet BYOC for MS Teams
$14.24
Monthly Total:
$14.24
TERMS & CONDITIONS
All hardware will be invoiced upon shipment.
This Service order via Order Porter, is subject to and made a part of the following agreement(s) listed below between Powernet and customer. By executing and
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submitting this Service Order via Order Porter, the customer confirms that he/she has read the following agreement(s), found at the following
link. https://www.powernetco.com/legal associated to the appropriate service being ordered and agrees to be bound thereby and by the terms and conditions
contained in this service order via Order Porter.
Powernet's acceptance of this Service Order via Order Porter is subject to a technical review. Taxes, shipping, handling and other fees may apply. We reserve the
right to cancel orders arising from pricing or other errors. Customer also authorizes Powernet to conduct all credit investigations and verify any credit information
from whatever source Powernet deems necessary, and further authorizes Powernet to investigate the references, statements, or other data listed or accompanying
this application. Customer certifies that the information contained in this form is true, accurate, and complete to the best of customer's knowledge and that he/she
has been duly authorized to execute this Service Order on Customer's behalf.
Powernet City of Clearwater
Signature: h WOL
A
Name:
Penny L Thurnau
Title: CRO
Date:
41112026
Countersigned:
By:
nife Poir er
City Manager
Approved as to form:
Assistant City Attorney
Signature:
Name:
Date:
CITY OF CLEARWATER, FLORIDA
By:
Bruce Rect
Mayor
Attest:
Rosemarie CaII
City Clerk
1451IED 10134,"
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