GRANICUS PROPOSAL (3) Docusign Envelope ID:6756FE23-F7EB-4E68-B19B-480E89FD6767
THIS IS NOT AN INVOICE Order Form
Prepared for
Clearwater, FL
Granicus Proposal for Clearwater, FL
ORDER DETAILS
Prepared By: Sarah Morris
Phone:
Email: sarah.morris@granicus.com
Order#: Q-441303
Prepared On: 08 May 2025
Expires On: 08 Jun 2025
ORDER TERMS
Currency: USD
Payment Terms: Net 30 (Payments for subscriptions are due at the beginning of the period of
performance.)
Current Billing Term
End Date: 31 May 2025
Period of Performance: The Agreement will begin on date of signature and will continue through
the end of the then current billing term, and will continue for an additional
48 months thereafter.
The subscription includes the following domain(s) and subdomain(s):
https://www.myclearwater.com/
https://www.clearwatergas.com/
https://www.myclearwaterparks.com/
https://www.myclearwaterevents.com/
https://www.clearwaterpolice.org/
https://www.myclearwaterlibrary.com/
Order #: Q-441303
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PRICING SUMMARY
The pricing and terms within this Proposal are specific to the products and volumes contained within this
Proposal.
Solution Quantity/Unit Prior Annual Fee
Additional SMS -500000 0 Each $10,100.00
Template -Agenda or Minutes - HTML 0 Each $687.54
Granicus Encoding Appliance Software (GT) 0 Each $1,718.80
Legistar Add-On - Laserfiche Integration 0 Each $1,718.80
Meeting Efficiency Suite 0 Each $10,467.57
OpenCities Subsite License 0 Each $9,983.00
Citizen Participation Suite 0 Each $8,594.05
OpenCities SaaS License 0 Each $27,058.99
Government Transparency Suite 0 Each $10,467.57
Legistar 0 Each $20,625.73
OpenForms Enterprise License (30 users, 100 forms) 0 Each $9,667.66
Boards and Commissions 0 Each $12,515.61
Communications Cloud 0 Each $13,135.41
Granicus Encoding Appliance Software (GT) 0 Each $1,668.75
Recurring Captioning Services 0 Hours $75,090.24
Communications Cloud Advanced Package 0 Each $3,283.95
OpenCities Cloud Security License 0 Each $472.86
OpenCities Subsite License 0 Each $2,000.00
SUBTOTAL: $219,256.53
Upon the signing of this Agreement, annual fees for the terminating subscription(s) shall cease. Any pre-paid
fees for the terminating subscription(s) after the signing of this Agreement will be prorated from the signing of
this Agreement to the end of the Client's then-current billing term, credited, and such credit applied to the
annual fees for new subscriptions.
Client will continue to have access to and use the terminating solution until the new subscription(s) is/are
deployed.
Upon the deployment of Client's new solution as determined at Granicus'sole discretion, Granicus shall remove
access to the Client's terminating subscription(s).
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Docusign Envelope ID:6756FE23-F7EB-4E68-B19B-480E89FD6767
G_R AN I C-US Order Form
Clearwater, FL
Solution Billing Quantity/Unit Annual Fee
Frequency
Send Agenda (Legistar) Annual 1 Each $0.00
AzureAD Connector License Annual 1 Each $0.00
Open Platform Suite Annual 1 Each $0.00
Open Platform Suite Annual 1 Each $0.00
govDelivery for Integrations Annual 1 Each $0.00
SUBTOTAL: $0.001
Solution Billing Frequency Quantity/Unit One-Time Fee
Government Experience Service Cloud Milestones - 1 Each $0.00
Essentials -Set-up, Config, and Training 40/30/30
Advanced Package -Setup and Up Front 1 Each $0.00
Configuration
Advanced Package - Online Training Up Front 1 Each $0.00
Setup and configuration package: Up Front 1 Each $0.00
OpenForms License
Training: OpenForms Upon Delivery 1 Each $0.00
SUBTOTAL: $0.00
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Docusign Envelope ID:6756FE23-F7EB-4E68-B19B-480E89FD6767
G_R AN I C-US Order Form
Clearwater, FL
Solution Billing Quantity/Unit Annual Fee
Frequency
Government Experience Service Cloud
Essentials Annual 1 Each $93,259.91
(Up to 100000 Unique Contacts)
Communications Cloud Advanced
Package Annual 1 Each $0.00
OpenForms Enterprise License (30 users,
100 forms) Annual 1 Each $11,812.79
Additional SMS -500000 Annual 1 Each $9,974.75
Template -Agenda or Minutes - HTML Annual 1 Each $452.95
Granicus Encoding Appliance Software
(GT) Annual 1 Each $1,460.07
Legistar Add-On - Laserfiche Integration Annual 1 Each $1,526.45
Meeting Efficiency Suite Annual 1 Each $10,243.72
Government Transparency Suite Annual 1 Each $10,434.30
Legistar Annual 1 Each $16,895.76
Boards and Commissions Annual 1 Each $11,448.28
Granicus Encoding Appliance Software
(GT) Annual 1 Each $1,460.07
Recurring Captioning Services Annual 432 Hours $69,834.62
OpenCities Cloud Security License Annual 1 Each $2,499.90
OpenCities Subsite License Annual 5 Each $7,546.80
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Citizen Participation Suite
Annual 1 Each $11,149.64
SUBTOTAL: $260,000.01
Please note, annual fees for new subscriptions will be prorated to align to Client's then-current billing term.
Exceptions include Recurring Captioning Services, SMS, and Targeted Messages.Additional volume
purchased will cover the period of 30 May 2024 -31 May 2025 The additional volume and annual fees will be
added to Clearwater, FL's standard subscription and will be included in the next renewal period.
for up to 100000 subscribers
CREDITS AVAILABLE
The number of Credits acquired due to the above purchase items:
Total Services Catalog Credits: 160
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FUTURE YEAR PRICING Clearwater, FL
Year 2 Year 3 Year 4 Year 5
Send Agenda (Legistar) $0.00 $0.00 $0.00 $0.00
AzureAD Connector License $0.00 $0.00 $0.00 $0.00
Open Platform Suite $0.00 $0.00 $0.00 $0.00
Open Platform Suite $0.00 $0.00 $0.00 $0.00
govDelivery for Integrations $0.00 $0.00 $0.00 $0.00
Government Experience
Service Cloud Essentials
$96,132.31 $98,641.37 $102,231.91 $104,746.82
(Up to 100000 Unique
Contacts)
Communications Cloud
$0.00 $0.00 $0.00 $0.00
Advanced Package
OpenForms Enterprise $12,176.63 $12,494.44 $12,949.23 $13,267.78
License (30 users, 100 forms)
Additional SMS -500000 $10,281.97 $10,550.33 $10,934.36 $11,203.35
Template -Agenda or $466.90 $479.08 $496.52 $508.74
Minutes - HTML
Granicus Encoding $1,505.04 $1,544.32 $1,600.53 $1,639.91
Appliance Software (GT)
Legistar Add-On - Laserfiche $1,573.46 $1,614.53 $1,673.30 $1,714.46
Integration
Meeting Efficiency Suite $10,559.23 $10,834.82 $11,229.21 $11,505.45
Government Transparency $10,755.67 $11,036.40 $11,438.12 $11,719.50
Suite
Legistar $17,416.15 $17,870.71 $18,521.21 $18,976.83
Boards and Commissions $11,800.89 $12,108.89 $12,549.65 $12,858.37
Granicus Encoding $1,505.04 $1,544.32 $1,600.53 $1,639.91
Appliance Software (GT)
Recurring Captioning
Services $71,985.53 $73,864.35 $76,553.02 $78,436.22
OpenCities Cloud Security $2,576.90 $2,644.16 $2,740.40 $2,807.82
License
OpenCities Subsite License $7,779.24 $7,982.28 $8,272.83 $8,476.34
Citizen Participation Suite $11,493.04 $11,793.01 $12,222.28 $12,522.95
SUBTOTAL: $268.008.00 $275,003,01 $285,013.10 $292,024.45
Total Services Catalog 160 160 160 160
Credits:
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PRODUCT DESCRIPTIONS
Solution Description
Send Agenda (Legistar) Send Agenda is dependent on an active subscription to the relevant
govMeetings agenda.
AzureAD Connector License OpenCities integrates with your Microsoft Active Directories (via AzureAD
not on-prem), giving staff the convenience of a single sign-on experience
and automatically mapping the appropriate roles and permissions in
OpenCities to relevant AD users.
For your OpenCities intranet, the Azure AD connector powers your staff
directory and organisation chart to ensure they are dynamically updated
on a regular basis.
This may be used for your web, intranet and subsites.
Open Platform Suite Open Platform is access to MediaManager, upload of archives, ability to
post agendas/documents, and index of archives. These are able to be
published and accessible through a searchable viewpage.
Open Platform Suite Open Platform is access to MediaManager, upload of archives, ability to
post agendas/documents, and index of archives. These are able to be
published and accessible through a searchable viewpage.
govDelivery for Integrations Send notification bulletins directly to constituents who subscribe to receive
updates directly through Granicus (powered by govDelivery). Receive a
monthly metrics report delivered via email to show subscriber growth and
engagement activity for the past month of bulletin sends, and grow
subscribers through access to the Granicus Advanced Network.
Note: govDelivery integrations is dependent on an active subscription to
the relevant govMeetings agenda or govAccess CMS solutions.
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Solution Description
Government Experience The annual subscription edition is an outcome-focused solution that
Service Cloud Essentials Increases online self-service, reduces calls, and drives more clicks to help
constituents do business with you. Solution includes:
• Strategic Capabilities
o Designated Experience Partner
o Extended LMS Training On-demand
o Access to Services Catalog
o Biannual CX Program Brief to Review Insights &
Recommendations
o Online Help Articles and Access to govCommunity
• Data Insights
o Community Satisfaction and Performance Monitoring
o Government Effectiveness Score
o Digital Experience Score
o Quality of Life Surveys
o In-app Reporting and Dashboards
• Connected Technology
o Service Web Portal
o Forms and Workflows (up to 50)
■ Capabilities include: (1) Drag and drop form builder,
(2) display logic, calculations, and payments, (3)
insights dashboard and form analytics, (4) unlimited
responses and ability `to save and return', (5) data
connections and API access, and (6) up to l OGB file
uploads and 1,000 web API calls per hour
o Outbound Communications
■ Outreach mediums include unlimited email, up to
l 00k SMS/text messages, RSS feeds, and social
media integration to connect with target
audiences.
o Ongoing security updates
o Ongoing product updates and enhancements
o Product accessibility maintained perpetually
0 99.9% up-time guarantee
o Technical Support Reporting (biannual)
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Solution Description
o Escalation & Care Process
o Support Coverage & Response Time SLAs
■ Severity Level 1: System unavailable- 1 hour
■ Severity Level 2: Major system features unavailable,
no user workaround-4 hours
■ Severity Level 3: Major system features unavailable,
user workaround available- 12 hours
■ Severity Level 4: Transactional issue, user workaround
available -24 hours
A "Unique Contact"is an individual that provides either an email address,
phone number, or both. Additional fees for exceeding contracted Unique
Contact tier will automatically be applied in arrears and adjusted for go-
forward use at subscription renewal. Overages above 1 M unique contacts
are billed in increments of 100,000 Unique Contacts.
Communications Cloud The Advanced Cloud Module gives government communicators better
Advanced Package insight into the needs of citizens and improves their ability to enhance
online transactions, promote behavior change through public awareness,
and improve citizen engagement. The Advanced Cloud Module adds
streamlined marketing capabilities that incorporate greater degrees of
audience segmentation, personalization, message testing, and mobile
engagement. The Advanced Cloud Module includes:
• Dynamic segmentation around bulletins, engagement, and
question (e.g.zip code)
• Canned campaigns for re-engagement and new subscriber
onboarding
• Testing: Simple (A/B, 10/10/80)
A subscription for the Advanced Cloud Module is dependent on an active license for the
govDelivery Communications Cloud.
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Solution Description
OpenForms Enterprise License OpenForms is a digital forms builder specifically designed for Government.
(30 users, 100 forms) Government services can be complicated, but the experience for the
residents accessing them shouldn't have to be. OpenForms is perfect for
the business of government, with capabilities that will help you convert
complex, multi-page forms and processes into simple, step-by-step online
forms that adjust based on customers responses. The Enterprise plan to
accelerate digital transformation for up to: 30 users, 100 published forms.
Key features include:
• Workspaces
• Response workflows
• Custom documents (Certificates, permits, formal letters & more)
• Connector: Microsoft SharePoint Lists
• Form versioning &scheduling
• Drag and drop form builder
• Display logic and calculations
• Payments
• Insights dashboard
• Form analytics
• Support team access
• Save responses
• Unlimited responses
• Data connections and API access
• Up to: 50GB file uploads, 2,000 web API calls per hour, 20 custom
documents per form
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Solution Description
Government Experience The Service Cloud Essentials edition offers a user-centered solution built on
Service Cloud Essentials-Set- industry best practices and proven pre-configured layouts that enhance
up, Config, and Training the user experience through an established configuration and UX process.
This implementation is ideal for organizations with smaller teams seeking a
balanced blend of strategic capabilities, data insights, and government-
specific technology, particularly those that may not have the resources for
a more complex implementation process.
This solution includes:
• Stakeholder Kickoff and GXC Project Alignment
• Program Management-Weekly / bi-weekly communication
• Up to three (3) Email message templates
• Development/Implementation/component configuration,
including:
• Forms and workflow
• Community satisfaction and performance monitoring
• Email and SMS communications
• Remote Training -Specific training agenda is flexible and includes
up to 15 hours total delivered and up to 3-hour sessions across non-
consecutive sessions
• Recommended schedule by platform module:
• Forms and workflow: Two (2) hours total- Up to 25 people
• Customer satisfaction & performance monitoring: Ninety (90)
minutes total- Up to ten (10) people
• Email and SMS communications: Ninety (90) minutes total- Up to
(10) people
*International numbers are not supported. SMS/text messages not used in
the period of performance will not carry over to the following year. Client
must have explicit opt-in for all destinations sent to and adhere to all CTIA
guidelines for the duration of its use. Wireless phone numbers can take 4-26
weeks to procure due to carrier provisioning. Carriers may enforce
blackout period(s) and can enforce restrictions at any time during which
they will not accept new applications and can delay provisioning or halt
sending. Failure of carrier response will not result in any adjustment and
failure to comply with regulations may result in suspension of phone
number.
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Solution Description
Web Experience - Enhanced The Enhanced package provides a citizen-focused website with a robust
Package UX process. This package utilizes standard CMS functionality to create a
modular homepage layout. It is recommended for organizations that have
a small/medium website implementation team with the capacity to
engage in a design process to feature their existing branding using proven
design patterns for digital transformation.
This package includes:
• Professional Project Management
• Weekly / bi-weekly communication
• Basic UX Consultation, which may include one (1) or more of the
following based on consultation with client:
• One (1) site analytics report based on Google Analytics
• One (1) homepage heatmap analytics visualization
• One (1) internal stakeholder survey
• One (1) Community survey export
• One (1) modular homepage wireframe based on predefined
building blocks
• Information Architecture (IA) best practices review
• One (1) Content Rationalization Package (basic)
• Best practices review, one (1) hour session
• Site scrape loaded into AIM framework document
• One (1) Visual Design Package
• One (1) homepage design concept
• Interior page sample
• Mobile version sample
• Up to three (3) rounds of design revisions
• Up to two (2) CX features
• choose from Granicus library
• Development/CMS Implementation
• Content Migration - up to one hundred (100) pages
• QA &Accessibility Report
• Remote Training
• Delivered in three (3) non-consecutive sessions eight (8) hours total
• Up to ten (10) people
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Solution Description
Advanced Package -Setup Implementation includes:
and Configuration • Access to an implementation consultant for up to 90 days
• Access to online training documentation around advanced
account functions and capabilities
• Up to 2 Web-hosted training sessions within 180 days of kickoff
• Up to 5 hours of message template and integration development
within 90 days of kickoff
The implementation process takes four to six weeks, on average,
depending on the availability of stakeholders and/or current govDelivery
Communications Cloud experience.
Advanced Package -Online Provides a balance of Product knowledge and industry best practices to a
Training specific audience. Sessions are delivered by product experts via
videoconferencing technology.
Setup and configuration Setup and configuration of OpenForms
package: OpenForms License
Training: OpenForms 1.5 hour OpenForms Training session for up to 25 people, delivered
online.
Additional SMS-500000 Additional SMS/Text Messaging includes:
• Access to the selected volume of additional SMS/text messages
per year from a unique standard toll-free number within the United
States*
• Use of responsively designed sign-up pages that allow the public to
subscribe to communication updates from various devices
*International numbers are not supported. SMS/text messages not used in
the period of performance will not carry over to the following year. Client
must have explicit opt-in for all destinations sent to and adhere to all CTIA
guidelines for the duration of its use.
Template -Agenda or Minutes - Template -Agenda or Minutes - HTML is for a template created using HTML,
HTML which a client uses to output minutes data into a webpage that has the
look and feel of a document.
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Solution Description
Granicus Encoding Appliance Granicus Encoding Appliance Software (GT) This includes the LiveManager
Software (GT) Software solution where webcasts are started/stopped, agendas
amended and indexed, votes and attendance recorded, and minutes
created.
Legistar Add-On - Laserfiche Legistar Add-On - Laserfiche Integration is for the Legistar\Laserfiche
Integration integration that allows for documents to be imported from Laserfiche to
Legistar and for Legistar to export reports\attachments to Laserfiche
Meeting Efficiency Suite Meeting Efficiency is a hybrid Software-as-a-Service (SaaS) and Hardware-
as-a-Service (HaaS) solution that enables government organizations to
simplify the in-meeting management and post-meeting minutes creation
processes of the clerk's office. By leveraging this solution, the client will be
able to streamline meeting data capture and minutes production,
reducing staff efforts and decreasing time to get minutes published. During
a meeting, use LiveManager to record roll calls, motions, votes, notes, and
speakers, all indexed with video. Use the index points to quickly edit
minutes, templates to format in Microsoft Word, and publish online with the
click of a button. Meeting Efficiency includes:
• Unlimited user accounts
• Unlimited meeting bodies
• Unlimited storage of minutes documents
• Access to the LiveManager software application for recording
information during meetings
• Access to the Word Add-in software component for minutes
formatting in MS Word if desired
• Up to one (1) MS Word minutes template (additional templates can
be purchased if needed)
Government Transparency Government Transparency are the live in-meeting functions. Streaming of
Suite an event, pushing of documents, and indexing of events.
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Solution Description
Legistar Legistar is a Software-as-a-Service (SaaS) solution that enables government
organizations to automate the entire legislative process of the clerk's
office. Clerks can leverage Legistar to easily manage the entire legislative
process from drafting files, through assignment to various departments, to
final approval. Legistar includes:
• Unlimited user accounts
• Unlimited meeting bodies and meeting types
• Unlimited data storage and retention
• Up to one (1) Legistar database
• Up to one (1) InSite web portal
Boards and Commissions Boards and Commissions is a Software-as-a-Service (SaaS) solution that
enables government organizations to simplify the citizen application and
appointment to boards process of the clerk's office. Boards and
Commissions includes:
• Unlimited user accounts
• Unlimited boards, commissions, committees, and subcommittees
• Unlimited storage of citizen applications
• Access to up to one (1) Boards and Commissions site
• Access to customizable, embeddable iFrame websites for
displaying information to citizens
• Access to a customizable online citizen application form including
board-specific questions
• Customizable forms for board details, appointment details, and
internal tracking details
• Pre-designed document PDFs for applications, board details and
rosters, and vacancy reports
• Downloadable spreadsheets for easy reporting
Optional custom templates for document or report generation may also
be purchased for an additional fee.
Granicus Encoding Appliance Granicus Encoding Appliance Software (GT) This includes the LiveManager
Software (GT) Software solution where webcasts are started/stopped, agendas
amended and indexed, votes and attendance recorded, and minutes
created.
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Solution Description
Recurring Captioning Services Live closed captioning.
• All Meetings will incur one hour minimum.
• Cancellations within 24 hrs.will be charged 1 hour minimum.
• Caption reservations should be reserved two weeks in advance. Jobs
with little notice may not be guaranteed coverage, 24 hours as an
absolute minimum.
• Real Time Captions are provided at an 98%accuracy readability rating
• Recurring Caption hours not used in the period of performance will not
carry over to the following year.
OpenCities Cloud Security Deployment of Imperva Security and Content Delivery Network (CDN).
License Providing leading caching and security resulting in enhanced protection
from malicious attacks.
Once configured, it continuously monitors and blocks attacks. With a
global 24/7/365 security operations center, it provides an expertly
managed web application firewall, distributed denial of service attack
protection and advanced bot detection.
OpenCities Subsite License This License is for a single subsite to be installed with an instance of
OpenCities. Examples of subsites include: Libraries, leisure centers, festivals,
tourism and more.
Using our Subsite functionality, clients can create and manage subsites
without the need to engage in custom web development. Using the site
wizard, you can select what functions and layout needs you have for the
site, set up publishers and permissions, and start entering content within a
matter of days. Create and implement a visual theme in-house or partner
with Granicus to deliver one for you.
• Use the full power of OpenCities modules to create functionally rich
subsites
• Reduce maintenance costs
• All sites benefit from ongoing Accessibility, Browser, Device and UI
updates
• Easily share content such as events in between sites, even if each
site looks different
• Setup password protected sites to deliver secure information to
authenticated users.
• Subsites are supported under the same terms as the main site, with
the same SLA and support and maintenance agreements.
• Does not include implementation services
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Solution Description
Citizen Participation Suite The Granicus Citizen Participation suite provides the ability to involve the
community throughout the legislative process and produce better
outcomes. The Citizen Participation suite also reduces staff time by
providing the ability to effortlessly collect, manage, and prioritize citizen
input. The software provides a convenient way for citizens to voice their
feedback and participate online. Granicus Citizen Participation includes:
• Unlimited user signup
• SpeakUp tool
• eComment tool
• Ability for citizens to sign up and participate in online projects,
discussions, forums, ideas, surveys, and meetings
• Spam protection through CAPTCHA
• Profanity filters
• Role permissions for administrators
• Idea module
• Discussion module
• Forum module
• Projects module
• Survey module
• Meetings module
• Reporting on a module by module basis
• Ability to request, speak, or comment on agenda items
ADVANCEDGRANICUS NETWORK AND SUBSCRIBER INFORMATION
• Granicus Communications Suite Subscriber Information.
o Data provided by the Client and contact information gathered through the Client's own web
properties or activities will remain the property of the Client ('Direct Subscriber'), including any
and all personally identifiable information (PII). Granicus will not release the data without the
express written permission of the Client, unless required by law.
o Granicus shall: (i) not disclose the Client's data except to any third parties as necessary to
operate the Granicus Products and Services (provided that the Client hereby grants to
Granicus a perpetual, non-cancelable, worldwide, non-exclusive license to utilize any data, on
an anonymous or aggregate basis only, that arises from the use of the Granicus Products by
the Client, whether disclosed on, subsequent to, or prior to the Effective Date, to improve the
functionality of the Granicus Products and any other legitimate business purpose, including the
right to sublicense such data to third parties, subject to all legal restrictions regarding the use
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and disclosure of such information).
• Data obtained through the Granicus Advanced Network.
o Granicus offers a SaaS product, known as the Communications Cloud, that offers Direct
Subscribers recommendations to subscribe to other Granicus Client's digital communication
(the 'Advanced Network'). When a Direct Subscriber signs up through one of the
recommendations of the Advanced Network, that subscriber is a 'Network Subscriber' to the
agency it subscribed to through the Advanced Network.
o Network Subscribers are available for use while the Client is under an active subscription with
Granicus. Network Subscribers will not transfer to the Client upon termination of any Granicus
Order, SOW, or Exhibit. The Client shall not use or transfer any of the Network Subscribers after
termination of its Order, SOW, or Exhibit placed under this agreement. All information related to
Network Subscribers must be destroyed by the Client within 15 calendar days of the Order,
SOW, or Exhibit placed under this agreement terminating.
o Opt-In. During the last 10 calendar days of the Client's subscription, the Client may send an opt-
in email to Network Subscribers that shall include an explanation of the Client's relationship with
Granicus terminating and that the Network Subscribers may visit the Client's website to
subscribe to further updates from the Client in the future. Any Network Subscriber that does not
opt-in will not be transferred with the subscriber list provided to the Client upon termination.
SMS/TEXTUPDATES TO SHARED SHORT CODES FOR LIEN
ONLY):
• Granicus will be migrating all clients with SMS/Text Messaging Solutions using a shared short code
option to a unique standard toll-free number within the United States (International numbers not
supported). Short Codes are recommended for Text-to-Subscribe functionalities, if enabled where
available, for an additional fee.
• Client must have explicit opt-in for all destinations sent to and adhere to all CTIA guidelines for the
duration of its use.
THIRD PARTY DISCLAIMER
Closed Captioning and Meeting Services: Client and Granicus may agree that a third party will provide closed
captioning, transcription services, or other meeting services under this Agreement. In such case, Client
expressly understands that the third party is an independent contractor and not an agent or employee of
Granicus. Granicus is not liable for acts performed by such an independent third party.
Order #: Q-441303
Prepared: 08 May 2025
Page 18 of 21
Docusign Envelope ID:6756FE23-F7EB-4E68-B19B-480E89FD6767
r 1
GRAN ICUS
Order Form
Clearwater, FL
TERMS & CONDITIONS
• This quote, and all products and services delivered hereunder are governed by the terms located at
https://granicus.com/legal/licensing, including any product-specific terms included therein (the "License
Agreement"). If your organization and Granicus has entered into a separate agreement or is utilizing a
contract vehicle for this transaction, the terms of the License Agreement are incorporated into such separate
agreement or contract vehicle by reference,with any directly conflicting terms and conditions being resolved
in favor of the separate agreement or contract vehicle to the extent applicable.
• If submitting a Purchase Order, please include the following language:The pricing, terms and conditions of
quote Q-441303 dated 08 May 2025 are incorporated into this Purchase Order by reference and shall take
precedence over any terms and conditions included in this Purchase Order.
• This quote is exclusive of applicable state, local, and federal taxes,which, if any,will be included in the invoice.
It is the responsibility of Clearwater, FL to provide applicable exemption certificate(s).
• Any lapse in payment may result in suspension of service and will require the payment of a setup fee to
reinstate the subscription.
• Billing Frequency Notes (Milestones -40/30/30): An initial payment equal to 400 of the total; a
payment equal to 300 of the total upon homepage design approval, and; a payment equal
to 300 of the total upon go-live.
• Upon the effective date, this Agreement shall supersede and replace any previous agreement between the
parties for the Terminating and/or Existing Subscriptions listed herein.All such prior agreements between the
parties are hereby void and of no force and effect.
• Client will be invoiced for use of any product or service measured or capped by volume or amount of usage
that exceeds the permitted amount set forth in this Quote at the same cost or rate set forth herein.
• Updates to Shared Short Codes for SMS/Text Messaging:
Granicus will be migrating all clients with SMS/Text Messaging Solutions using a shared short code option to a
unique standard toll-free number within the United States (International numbers not supported). Short Codes
are recommended for Text-to-Subscribe functionalities, if enabled where available, for an additional fee.
Client must have explicit opt-in for all destinations sent to and adhere to all CTIA guidelines for the duration of
its use.
For All Services Credits (including Service Catalog Credits and SimpleSupport):
Credits must be purchased prior to use and are allocated towards any services performed by Granicus included in the
Service Credit portfolio for the number of credits indicated therein. Credits cannot be used towards software subscription
purchases. Credits are consumed as Services are performed during the applicable period of performance and must be
used during that period of performance or they will expire. If Client fails to use the credits within the period of
Order #: Q-441303
Prepared: 08 May 2025
Page 19 of 21
Docusign Envelope ID:6756FE23-F7EB-4E68-B19B-480E89FD6767
r 1 GRANICUS
Order Form
Clearwater, FL
performance due to factors outside of Granicus' control, Granicus will not be obligated to refund any credits and will be
under no obligation to perform the Services.
SWAGIT Product Specific Terms
In addition to the terms and conditions of your agreement with Granicus, your use of the Swagit product offerings
(including hardware, software and services) will be governed by the additional terms set forth below. Any conflict
between the terms of your agreement with Granicus and these product-specific terms will be resolved in favor of these
terms solely as it relates to the Swagit Product.
1. AVIOR Broadcaster Hardware.
a. Fifty percent (50%) of the total fees due for the hardware will be invoiced upon contract signature. The
remaining balance of fees associated with the hardware will be invoiced upon completion of installation
of the hardware at Client's designated location.
b. Cancellation of any order for Avior Broadcaster hardware will result in Client's obligation to pay Granicus
twenty percent (20%) of the total fees due for the hardware as a restocking fee, and Client is responsible
for all costs associated with the return of the hardware to Granicus in resale condition.
c. Fees for Swagit Subscription Services related to Avior Broadcaster equipment will commence two (2)
months after contract execution and will be pro-rated for the first year. The full twelve (12) month
renewal term will commence on the anniversary of the contract execution date.
2. EASE Encoder Hardware.
a. 100%of EASE encoder hardware fees will be invoiced upon contract signature. EASE encoders are not
eligible for return or refunds.
b. Fees for Swagit Subscription Services related to EASE encoders will commence one (1) month after
contract execution and will be pro-rated for the first year. The full twelve (12) month renewal term will
commence on the anniversary of the contract execution date.
3. Warranty. All equipment is provided to Client with the manufacturer's warranty associated with such equipment.
Granicus disclaims all warranties, express or implied associated with the equipment, including any implied
warranties of merchantability and fitness for a particular purpose. Granicus will provide Client with all
documentation associated with the manufacturer's warranty upon request.
4. Camera and Broadcast Operations. Granicus may need to operate the camera and broadcast system
remotely.Such remote operation requires access via inbound TCP port 2001, outbound TCP ports 21, 80, 443,
1935, 5721, and outbound UDP ports 53, 123.The Client will need to supply Granicus with access to such TCP and
UDP ports with respect to the Client's Internet connection. Granicus will not be responsible for remote camera
operations should Client fail to give Granicus such access, or if Client's Internet connection is interrupted.
Additionally, in the event the Granicus needs to operate such system manually, the Client will provide access to
the equipment at the Site designated by the Client in the Scope of Work.
Order #: Q-441303
Prepared: 08 May 2025
Page 20 of 21
Docusign Envelope ID:6756FE23-F7EB-4E68-B19B-480E89FD6767
r 1
GRAN ICUS
Order Form
Clearwater, FL
BILLING INFORMATION
Billing Contact: Purchase Order [ ] - No
Required? [ ] -Yes
„ ,,, w�
Billing Address PO Number
If PO required
Billing Email: Billing Phone:
If submitting a Purchase Order, please include the following language:
The pricing, terms, and conditions of quote Q-441303 dated 08 May 2025 are incorporated into this Purchase
Order by reference and shall take precedence over any terms and conditions included in this Purchase Order.
AGREEMENT AND ACCEPTANCE
By signing this document, the undersigned certifies they have authority to enter the agreement. The
undersigned also understands the services and terms.
Countersigned: CITY OF CLEARWATER, FLORIDA
Signed by: Signed by:
LBy. ,� F6&EE49��hA.m...
Bruce Rector Jennifer Poirrier
Mayor City Manager
DS
Approved as to form: Attest:
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...
Signed by: L6-2&Bi9,&FE-B,
cuSigned by: -
(�-www, WV i� C I&U
6E8 1@ F.
Owen Kohler Rosemarie Call
Assistant City Attorney City Clerk
Order #: Q-441303
Prepared: 08 May 2025
Page 21 of 21