TECHNICAL SUPPORT SERVICES RENEWAL ORDERORACLE
3 -Jun -24
Dear Erica Powell
Your technical support services are due for renewal.
Support Service Number: P-95-301-00-000--22
Support Start Date: 1 -Oct -24
Amount Due: USD 195,097.04 (excluding applicable tax)
To avoid any interruption in these services, please complete your renewal by 1 -Sep -24.
Oracle would like to thank you for your continued business.
Have a question about your renewal? Call 301-641-0727 or email Oracle at mavis.waters@oracle.com.
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ORACLE
Technical Support Services Renewal Order
General Information
Customer: CITY OF CLEARWATER Oracle: Oracle America, Inc.
Support Service Number: P-95-301-00-000--22 Oracle Contact Information:
Offer Expires: 30 -Sep -24 Mavis Waters
Call: 301-641-0727
Email: mavis.waters@oracle.com
Online Renewals can be viewed and accepted on My Support Renewals
Erica Powell
CITY OF CLEARWATER
PQ Box 4748
Information Technol
CLEARWATER
FL 33758
Customer Bill To
Kristina Cook
CITY OF CLEARWATER
Information Technology
100 S. Myrtle Ave 3rd Floo
CLEARWATER
FL 33756
United States
727-562-4656
kristina.cook@myclearwater.com
United States
EIca.Pawell@myclearwater.com
"You" and "Your" as used in this renewal order, refer to the Customer listed above.
Please ensure the Quote To and Bill To details above are correct, especially the email addresses, as Oracle will
usually deliver communications, including Your invoice, to the respective email address.
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Service Details
Program Technical Support Services
Service Level: Software Update License & Support
Product Description
CSI # Qty License License Start Date End Date
Metric Level /
Type
SPL Synergen Series Base Product: 15397410 200 CONCURRE FULL USE 1 -Oct -24 30 -Sep -25 38,816.52
All Subsystems - Concurrent User NT DEVICE
Perpetual
SPL Synergen Series Base Product: 15397410 1 FULL USE 1 -Oct -24 30 -Sep -25 31,053.22
All Subsystems - Server Perpetual
SPL Synergen Series ESRI GIS 15397410 1 FULL USE 1 -Oct -24 30 -Sep -25 9,704.15
Integration Extension - Server
Perpetual
SPL Synergen Series Web 15397410 200 CONCURRE FULL USE 1 -Oct -24 30 -Sep -25 38,816.52
Deployment - Concurrent User
Perpetual
Price
NT DEVICE
Program Technical Support Services
Service Level: Software Update License & Support
Product Description
CSI #
Qty
Merant Net Express V3 Win/Nt 14501859 1
Oracle Utilities Mobile Device 16130816 1
Management Base - Customer
Perpetual
Micro Focus Visual COBOL for 17885976 1
Windows for 2 Named Users (Mfr is
Microfocus; Third Party Program)
License
Metric
USER
Program Technical Support Services
Service Level: Software Update License & Support
Product Description
CSI # Qty
Oracle Database Enterprise Edition - 18925318 225
Named User Plus Perpetual
Oracle Database Enterprise Edition - 18925318 45
Named User Plus Perpetual
Oracle Database Enterprise Edition - 18925318 2
Processor Perpetual
Oracle Database Standard Edition - 18925318 75
Named User Plus Perpetual
Oracle Database Standard Edition - 18925318 115
Named User Plus Perpetual
License
Metric
Program Technical Support Fees: USD 118,390.41
License Start Date End Date
Level /
Type
1 -Oct -24 30 -Sep -25
FULL USE 1 -Oct -24 30 -Sep -25
FULL USE 1 -Oct -24 30 -Sep -25
Price
3,666.78
11,407.99
10,807.93
Program Technical Support Fees: USD 25,882.70
License Start Date End Date
Level /
Type
FULL USE 1 -Oct -24 30 -Sep -25 12,890.23
Price
FULL USE 1 -Oct -24 30 -Sep -25 14,815.42
FULL USE 1 -Oct -24 30 -Sep -25 11,924.15
FULL USE 1 -Oct -24 30 -Sep -25 2,744.67
FULL USE 1 -Oct -24 30 -Sep -25 8,449.46
Program Technical Support Fees: USD 50,823.93
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Total Price: USD 195,097.04
Excluding applicable tax
Notes
If Oracle accepts Your renewal order, the start date set forth in the Service Details table above shall serve as the
commencement date of the technical support services and the technical support services ordered under this
renewal order will be provided through the end date specified in the table for the applicable programs and/ or
hardware ("Support Period").
If any of the fields listed in the Service Details table above are blank, then such fields do not apply to Your renewal.
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Technical Support Services Terms
If the Customer and the Customer Quote To name identified in the General Information table above are not the
same, CITY OF CLEARWATER represents that Customer has authorized CITY OF CLEARWATER to execute this
renewal order on the Customer's behalf and to bind the Customer to the terms contained in this renewal order.
CITY OF CLEARWATER agrees that the services ordered are for the sole benefit of Customer and shall only be used
by Customer. CITY OF CLEARWATER agrees to advise Customer of the terms of this renewal order as well as any
communications received from Oracle regarding the services.
If the Customer and the Customer Bill To name identified in the General Information table above are not the same,
Customer agrees that: a) Customer has the ultimate responsibility for payments under this renewal order; and b)
any failure of CITY OF CLEARWATER to make timely payment per the terms of this renewal order shall be deemed
a breach by Customer and, in addition to any other remedies available to Oracle, Oracle may terminate Customer's
technical support service under this renewal order.
Technical support is provided under Oracle's technical support policies in effect at the time the services are
provided. The technical support policies are subject to change at Oracle's discretion; however, Oracle will not
materially reduce the level of services provided for supported programs and/or hardware during the period for
which fees for technical support have been paid, or for U.S. federal and public sector entities, the period for which
services have been ordered. You should review the technical support policies prior to entering into this renewal
order.
The current version of the technical support policies may be accessed at
http://www.oracle com/us/support/policies/index.html.
Regarding the inclusion of DFARS 252.204-7012, the parties agree that DFARS 252.204-7012, Safeguarding Covered
Defense Information and Cyber Incident Reporting (OCT 2016), does not apply to the Commercial Off the Shelf
(COTS) licenses or hardware, and does not apply to the associated technical support because Oracle will not
process, collect, develop, receive, transmit, use, or store "covered defense information" on "covered contractor
information systems" as defined in DFARS 252.204-7012, Safeguarding Covered Defense Information and Cyber
Incident Reporting (OCT 2016), in performance of the associated technical support services ordered under this
renewal quote, and the Government agrees that it will not provide "covered defense information" to Oracle in
performance of the associated technical support services..
The technical support services renewed under this renewal order are governed by the terms and conditions of the
SLSA-225665-01-OCT-1995 ("agreement"). Any use of the programs and/or hardware, which includes updates and
other materials provided or made available by Oracle as a part of technical support services, is subject to the rights
granted for the programs and/or hardware set forth in the order in which the programs and/or hardware were
acquired.
This renewal order incorporates the agreement by reference. In the event of inconsistencies between the terms
contained in this renewal order and the agreement, this renewal order shall take precedence.
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Renewal Processing Details
Your renewal order is subject to Oracle's acceptance. Your renewal is considered complete when You provide
Oracle with payment details for the renewal as detailed below or an executed Oracle Financing contract. Once
completed, Your renewal cannot be cancelled and Your payment is nonrefundable, except as provided in the
agreement. Oracle will issue an invoice to You upon receipt of a purchase order or a form of payment acceptable to
Oracle.
If You are U.S. federal government or public sector entity, Oracle will issue You an invoice quarterly in arrears after
the services are performed.
Unless you are an U.S. federal government entity, Oracle's invoice includes applicable sales tax, GST, or VAT
(collectively referred to as "tax"). If CITY OF CLEARWATER is a tax exempt organization and is not an U.S. federal
government entity, a copy of CITY OF CLEARWATER's tax exemption certificate must be submitted with CITY OF
CLEARWATER's purchase order, credit card, or other acceptable form of payment.
Technical Support fees are invoiced Quarterly in Arrears. All fees payable to Oracle are due within 30 NET
from date of invoice.
You agree to pay any sales, value-added or other similar taxes imposed by applicable law, except for taxes based on
Oracle's income. If CITY OF CLEARWATER is a tax exempt organization, a copy of CITY OF CLEARWATER's tax
exemption certificate must be submitted with CITY OF CLEARWATER's purchase order, check, credit card or other
acceptable form of payment.
Payment Details
Purchase Order
If You are submitting a purchase order for the payment of the renewal of the technical support services on this
renewal order, the purchase order must be in a non -editable format (e.g., PDF) and include the following
information:
Support Service Number: P-95-301-00-000--22
Total Price: USD 195,097.04 (excluding applicable tax)
Local Tax, if applicable
In issuing a purchase order, CITY OF CLEARWATER agrees that the terms of this renewal order and the agreement
supersede the terms in the purchase order or any other non -Oracle document, and no terms included in any such
purchase order or other non -Oracle document shall apply to the technical support services ordered under this
renewal order.
Please contact Oracle per the General Information section above to issue Your purchase order.
Credit Card
If You wish to use a credit card to pay for the renewal of the technical support services on this renewal order, please
contact Oracle per the General Information section above. Please note that Oracle is unable to process credit card
transactions of USD $100,000 or greater or transactions that are not in USD.
PayPal
If You wish to use PayPal to pay for the renewal of the technical support services on this renewal order, please
contact Oracle per the General Information section above. Please note that Oracle is unable to process PayPal
transactions of USD $100,000 or greater or transactions that are not in USD.
eCheck
If You wish to use eCheck to pay for the renewal of the technical support services on this renewal order, please
contact Oracle per the General Information section above. Please note that Oracle is unable to process eCheck
transactions that are not in USD.
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Check
If You are submitting a check for the payment of the renewal of the technical support services on this renewal
order, the check must include the following information:
- Support Service Number: P-95-301-00-000--22
- Total Price: USD 195,097.04 (excluding applicable tax)
- Local Tax, if applicable
In issuing a check, CITY OF CLEARWATER agrees that only the terms of this renewal order and the agreement shall
apply to the technical support services ordered under this renewal order. No terms attached or submitted with the
check shall apply.
Checks for technical support services ordered under this renewal order should be sent to:
AK, AZ, CA, HI, ID, NV, OR, UT, WA:
Oracle America, Inc
PO Box 884471
Los Angeles, CA 90088-4471
All Other States:
Oracle America, Inc
PO Box 203448
Dallas, TX 75320-3448
Payment Confirmation
If You cannot pay using any of the payment methods described above, please complete this payment confirmation
and submit it to Oracle. Please initial the following statement that best applies to You.
CITY OF CLEARWATER does not issue purchase orders.
CITY OF CLEARWATER does not require a purchase order for the services ordered hereto.
CITY OF CLEARWATER certifies that the information provided above is accurate and complies with CITY OF
CLEARWATER's business practices in entering into this renewal order, including obtaining all necessary approvals
to release the funds for this renewal. In issuing this payment confirmation, CITY OF CLEARWATER agrees that the
terms of this renewal order and the agreement shall apply to the technical support services ordered under this
renewal order. No terms attached or submitted with the payment confirmation shall apply.
The signature below affirms CITY OF CLEARWATER's commitment to pay for the services ordered in accordance
with the terms of this renewal order.
CITY OF CLEARWATER
Authorized Signature
Name
Title
Signature Date
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Countersigned:
Bruce R
Mayor
Appro d as to f
Owen Kohler
Lead Assistant City Attorney
CITY OF CLEARWATER, FLORIDA
By: l
Jennifer .oi ie
City Manager
Attest:
ata_
Rosemarie CaII
City Clerk
Please contact Oracle per the General Information section above to issue Your Payment Confirmation.
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