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02/15/2024Thursday, February 15, 2024 6:00 PM City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 Main Library - Council Chambers City Council Meeting Agenda February 15, 2024City Council Meeting Agenda Welcome. We are glad to have you join us. If you wish to address the Council, please complete a Comment Card. Comment Cards are on the right-hand side of the dais by the City Clerk. When recognized, please hand your card to the Clerk, approach the podium and state your name. Persons speaking before the City Council shall be limited to 3 minutes unless otherwise noted under Public Hearings. For other than "Citizens to be heard regarding items not on the Agenda," a spokesperson for a group may speak for 3 minutes plus an additional minute for each person in the audience that waives their right to speak, up to a maximum of 10 minutes. Prior to the item being presented, please obtain the form to designate a spokesperson from the City Clerk. Up to 60 minutes of public comment will be allowed for an agenda item. No person shall speak more than once on the same subject unless granted permission by the City Council. The City of Clearwater strongly supports and fully complies with the Americans with Disabilities Act (ADA). Please advise us at least 48 hours prior to the meeting if you require special accommodations at 727-562-4090. Assisted Listening Devices are available. Kindly refrain from using cell phones and electronic devices during the meeting. Citizens wishing to provide comments on an agenda item are encouraged to do so in advance through written comment. The City has established the following two options: 1) eComments via Granicus - eComments is integrated with the published meeting agenda. Individuals may review the agenda item details and indicate their position on the item. You will be prompted to set up a user profile to allow you to comment, which will become part of the official public record. The eComment period is open from the time the agenda is published. All comments received by 5:00 p.m. the day before the meeting will become part of the official record. 2) Email – Individuals may submit written comments or videos to ClearwaterCouncil@myclearwater.com. All comments received by 5:00 p.m. the day before the meeting will become part of the official record. 1. Call to Order 2. Invocation 3. Pledge of Allegiance 4. Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by governmental agencies or groups providing formal updates to Council will be limited to ten minutes.) 4.1 ID#24-0035 February Service Awards 4.2 ID#24-0110 Youth Art Month Proclamation: March 2024 - Beth Daniels, Co-President CAA 4.3 ID#24-0111 Irish American Heritage Month Proclamation: March 2024 - Brendan Kelley, President AOH 4.4 ID#24-0195 Teen Dating Violence Awareness and Prevention Month Proclamation - John Long, Vice President of Abuse Services from Hope Villages of America Page 2 City of Clearwater Printed on 2/13/2024 February 15, 2024City Council Meeting Agenda 4.5 ID#24-0180 Black History Month Proclamation - Diversity Leadership Council Chair, Karla Deas and Diversity Leadership Council member, Larry Jones. 5. Approval of Minutes 5.1 ID#24-0172 Approve the minutes of the February 1, 2024 City Council meeting as submitted in written summation by the City Clerk. 6. Consent Agenda The Consent Agenda contains normal, routine business items that are very likely to be approved by the City Council by a single motion. These items are not discussed, and may all be approved as recommended on the staff reports. Council questions on these items were answered prior to the meeting. The Mayor will provide an opportunity for a Councilmember or a member of the public to ask that an item be pulled from the Consent Agenda for discussion. Items pulled will receive separate action. All items not removed from the Consent Agenda will be approved by a single motion of the council. 6.1 ID#24-0162 Approve the Fourth Amendment (Amendment) to Agreement for Development and Purchase and Sale of Property between the Community Redevelopment Agency of the City of Clearwater (CRA), the City of Clearwater (City), and Archway Clearwater Gardens, LLC (Archway); and authorize the appropriate officials to execute same. (consent) 6.2 ID#24-0167 Accept a Sovereignty Submerged Lands Easement from Board of Trustees of the Internal Improvement Trust Fund of the State of Florida, for the construction, installation, and maintenance of gas utility facilities on real property lying Oakwood Drive, over Stephanie’s Channel, Pinellas County, Florida. (consent) 6.3 ID#24-0168 Accept a Gas Utility Easement from Chateaux Des Lacs HMOWN Association, for the construction, installation, and maintenance of gas utility facilities on real property located at Rue Des Chateaux Tarpon Springs, FL 34688. (consent) 6.4 ID#24-0169 Accept a Gas Utility Easement from Roosevelt Crossings LLC , for the construction, installation, and maintenance of gas utility facilities on real property located at 2659 Roosevelt Blvd, Largo FL 33760. (consent) 6.5 ID#24-0170 Accept a Gas Utility Easement from Khalil Nagy, for the construction, installation, and maintenance of gas utility facilities on real property located at 4150 Rowan Rd, New Port Richey, FL 34653. (consent) Page 3 City of Clearwater Printed on 2/13/2024 February 15, 2024City Council Meeting Agenda 6.6 ID#24-0071 Approve a funding agreement between the City of Clearwater and the Pinellas Suncoast Transit Authority (PSTA) to provide enhanced Jolley Trolley service during Spring Break period of February 25, 2024, through April 27, 2024, with the City contributing an amount not to exceed $102,287 and authorize the appropriate officials to execute same. (consent) 6.7 ID#24-0185 Approve a Guaranteed Maximum Price (GMP) to AJAX BUILDING COMPANY, LLC of Midway, FL, for an early release package for construction for the new City Hall Project (22-0019-EN) in the amount of $7,407,439 pursuant to Request for Qualifications (RFQ) 59-23 and authorize the appropriate officials to execute same. (consent) 6.8 ID#24-0191 Approve a Guaranteed Maximum Price (GMP) to Biltmore Construction of Belleair FL for the construction of the Gateway Plaza (Mercado) in the amount of $930,929.00 pursuant to Request for Qualifications (RFQ) #40-20, Construction Manager at Risk (CMAR), and authorize the appropriate officials to execute same. (consent) 6.9 ID#24-0123 Approve a professional services agreement and work order with Rowe Architects, LLC of Tampa, Florida to conduct a building conditions assessment for the North Ward School in the amount of $213,785.00 pursuant to Request for Qualifications (RFQ) No. 57-23, Specialized Historic Architectural Preservation Consulting Service, and authorize the appropriate officials to execute same. (consent) 6.10 ID#24-0040 Authorize purchase orders to multiple vendors for the purchase of computer parts, servers, and network equipment in the cumulative not-to-exceed amount of $1,200,000.00 for term February 1, 2024 through September 30, 2024, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback, and Section 2.561(5), small purchases, and authorize the appropriate officials to execute same. (consent) 6.11 ID#24-0094 Authorize an increase to the current purchase order with State of Florida Department of Management Services (DMS) for SUNCOM long distance service, State AIN Centranet lines, and toll-free lines, in an amount not to exceed $147,564.00 for the period February 1, 2024 through January 31, 2025, bringing the total amount of purchase order to $184,455.00 pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative Purchasing, and authorize the appropriate officials to execute same. (consent) Page 4 City of Clearwater Printed on 2/13/2024 February 15, 2024City Council Meeting Agenda 6.12 ID#24-0115 Authorize an increase to the current purchase order with APG Electric Inc, dba APG Technology for Audio/Video equipment, wireless equipment, supplies, and services, in an amount not to exceed $750,000.00 for the period February 1, 2024 through November 30, 2026, bringing the total amount of purchase order to $782,549.82 pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative Purchasing, and authorize the appropriate officials to execute same. (consent) 6.13 ID#24-0125 Approve a purchase order with Hadronex Inc. DBA SmartCover System located in Escondido, California, and the city of Clearwater Public Utilities for the purpose of using SmartCover software for online application of mapping and monitoring service of the wastewater system, from February 2, 2024 through January 31, 2026, in the amount of $74,236.65 pursuant to Clearwater Code of Ordinances Section 2.563(1)(a), Single Source, and authorize the appropriate officials to execute same. (consent) 6.14 ID#24-0182 Approve a Legal Services Agreement between the City and Bush Graziano Rice and Hearing, P.A. for the legal representation in the matter of Nathaniel Brooks v. City of Clearwater and Joseph Roseto, Civil Action No. 8:21-CV-02967-SDM-TGW, and authorize the appropriate officials to execute same. (consent) Public Hearings - Not before 6:00 PM 7. Administrative Public Hearings - Presentation of issues by City staff - Statement of case by applicant or representative (5 min.) - Council questions - Comments in support or opposition (3 min. per speaker or 10 min maximum as spokesperson for others that have waived their time) - Council questions - Final rebuttal by applicant or representative (5 min.) - Council disposition 7.1 ID#24-0114 Approve a Management Agreement between the City of Clearwater (City) and the Clearwater Community Sailing Center Association, Inc. (Sailing Center Association) for use of the building and property located at 1001 Gulf Boulevard from March 1, 2024 through February 28, 2029 and authorize the appropriate officials to execute same. 7.2 24-05 Vacate all prior recorded antiquated resolutions and terminate the Interlocal Agreement with Pinellas County concerning the property Old City Hall now subject to a purchase and sale contract and adopt Resolution 24-05. Page 5 City of Clearwater Printed on 2/13/2024 February 15, 2024City Council Meeting Agenda 7.3 9743-24 Approve the request to vacate a drainage easement at 309 Coronado Drive, Clearwater, from the property owners DC Clearwater Beach 1 Property, LLC as recorded in O.R. Book 15904, Page 863-868, of the Public Records of Pinellas County, FL, and pass Ordinance 9743-24 on first reading. 7.4 ID#24-0124 Reapprove the Joint Participation Agreement (JPA) G2092 between the City of Clearwater and the State of Florida Department of Transportation (FDOT), Parking Lot Expansion and Rehabilitation at the Clearwater Airpark, authorize the appropriate officials to execute same, and adopt Resolution 24-01 as amended. 7.5 ID#24-0126 Reapprove the Joint Participation Agreement (JPA) G2086 between the City of Clearwater and the State of Florida Department of Transportation (FDOT), Geo Technical and Survey of Airpark Property at the Clearwater Airpark, authorize the appropriate officials to execute same, and adopt Resolution 24-02 as amended. 7.6 ID#24-0127 Reapprove the Joint Participation Agreement (JPA) G2O80 between the City of Clearwater and the State of Florida Department of Transportation (FDOT), Design of Corporate Hangars at the Clearwater Airpark, authorize the appropriate officials to execute same, and adopt Resolution 24-03 as amended. 8. Second Readings - Public Hearing 8.1 9744-24-2 Adopt Ordinance 9744-24 on second reading, revising the structure of the Downtown Development Board,. 9. Citizens to be heard re items not on the agenda - For purposes of this role, “items pertaining to city business” includes any matter within the Council’s or the City Manager’s power to act, any matter that the Council previously voted on or discussed at the dais, or any matter discussed by or scheduled to be considered by another governmental entity that affects the operation of the City. Each person who wishes to address the Council shall complete a comment card and submit the card to the City Clerk (right-hand side of dais) before the speaker will be permitted to speak. However, if the speaker has just arrived or decided to speak, the Chair may allow the card to be filled out after speaking. Individuals will limit their comments to a maximum of three minutes. The Mayor shall advise the speaker that their time has expired. If the person remains at the podium, thereby interfering with other persons who may wish to be heard, the speaker’s microphone may be turned off, or the Mayor may rule the person out of order in accordance with Rule 15. 10. City Manager Reports 11. City Attorney Reports Page 6 City of Clearwater Printed on 2/13/2024 February 15, 2024City Council Meeting Agenda 12. Closing comments by Councilmembers (limited to 3 minutes) 13. Closing Comments by Mayor 14. Adjourn Page 7 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0035 Agenda Date: 2/15/2024 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.1 SUBJECT/RECOMMENDATION: February Service Awards SUMMARY: 5 Years of Service: Aaron Cowan Parks and Recreation Anthony Foster Solid Waste Robert Scott Library Alexander Kaye Police Thomas Bracalento Police Brett Faulk Police Edward Craft Public Utilities Richard Berg III Public Utilities Christopher Hurtt Public Works 10 Years of Service: Keith Law Library 15 Years of Service: Terrence Priester General Services Kevin Boyle Police 20 Years of Service: Shaun Beasley Parks and Recreation Heath Brenner Fire Stephen Avise Fire Peter Gushee Fire Matthew Schad Fire James VanZandt Fire Shelby Brown Planning and Development 30 Years of Service: Guadalupe “Lupita” Newell Gas Pawel Dembinski Public Works 45 Years of Service: Art Kader Parks and Recreation Page 1 City of Clearwater Printed on 2/13/2024 File Number: ID#24-0035 STRATEGIC PRIORITY: Superior Public Service 5.1 Attract and retain top-quality personnel through the maintenance of a competitive compensation program.5.2 Encourage professional development through employee educational opportunities, skills-based training, and leadership succession planning. Page 2 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0110 Agenda Date: 2/15/2024 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.2 SUBJECT/RECOMMENDATION: Youth Art Month Proclamation: March 2024 - Beth Daniels, Co-President CAA Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0111 Agenda Date: 2/15/2024 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.3 SUBJECT/RECOMMENDATION: Irish American Heritage Month Proclamation: March 2024 - Brendan Kelley, President AOH Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0195 Agenda Date: 2/15/2024 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.4 SUBJECT/RECOMMENDATION: Teen Dating Violence Awareness and Prevention Month Proclamation - John Long, Vice President of Abuse Services from Hope Villages of America Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0180 Agenda Date: 2/15/2024 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.5 SUBJECT/RECOMMENDATION: Black History Month Proclamation - Diversity Leadership Council Chair, Karla Deas and Diversity Leadership Council member, Larry Jones. Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0172 Agenda Date: 2/15/2024 Status: Agenda ReadyVersion: 1 File Type: MinutesIn Control: City Council Agenda Number: 5.1 SUBJECT/RECOMMENDATION: Approve the minutes of the February 1, 2024 City Council meeting as submitted in written summation by the City Clerk. Page 1 City of Clearwater Printed on 2/13/2024 City Council Meeting Minutes February 1, 2024 Page 1 City of Clearwater City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 Meeting Minutes Thursday, February 1, 2024 6:00 PM Main Library - Council Chambers City Council Draft City Council Meeting Minutes February 1, 2024 Page 2 City of Clearwater Roll Call Present: 5 - Mayor Brian Aungst Sr., Vice Mayor Mark Bunker, Councilmember David Allbritton (Participated Remotely), Councilmember Kathleen Beckman and Councilmember Lina Teixeira Also Present: Jennifer Poirrier – City Manager, Michael Delk – Assistant City Manager, Daniel Slaughter – Assistant City Manager, David Margolis – City Attorney, Rosemarie Call – City Clerk and Nicole Sprague – Deputy City Clerk. To provide continuity for research, items are listed in agenda order although not necessarily discussed in that order. Unapproved 1. Call to Order – Mayor Aungst The meeting was called to order at 6:00 p.m. 2. Invocation – Senior Pastor Matt Wallis from First United Methodist Church. 3. Pledge of Allegiance 4. Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by governmental agencies or groups providing formal updates to Council will be limited to ten minutes.) – given. 4.1 Clearwater Lawn Bowling Day Proclamation: February 17, 2024 - Ellen O'Donnell, Clearwater Lawn Bowls Club President, and Dick Judycki, Vice President. 5. Approval of Minutes 5.1 Approve the minutes of the January 18, 2024 city council meeting as submitted in written summation by the City Clerk. Councilmember Beckman moved to approve the minutes of the January 18, 2024 city council meeting as submitted in written summation by the City Clerk. The motion was duly seconded and carried unanimously. 6. Consent Agenda – Approved as submitted. 6.1 Approve the City Manager’s recommendation to reorganize the Office of Innovation, to discontinue that Department and to establish a General Services Department; pursuant to City Charter Section 3.03 (b) of the City Charter. (consent) Draft City Council Meeting Minutes February 1, 2024 Page 3 City of Clearwater 6.2 Ratify and confirm a $20,000.00 increase for December 2023 services, approve a $188,000.00 increase to the existing service agreement with ParkMobile, LLC. of Atlanta, GA, for pay by cell phone technology, for a revised not-to-exceed amount of $724,000.00 and authorize the appropriate officials to execute same. (consent). 6.3 Approve the Federally Funded Subaward and Grant Agreement for public assistance support for Hurricane Idalia expenditures and grant authority to the City Manager or designee to enter into, approve, and execute same and any future modifications for Hurricane Idalia expenditures. (consent) 6.4 Award a Construction Contract to C and T Contracting Services, LLC of Tampa, FL, for the East Water Reclamation Facility (WRF) Influent Pump Station Rehabilitation Project in the amount of $2,840,530.00 pursuant to Invitation to Bid (ITB) No.13-0016-UT; approve Supplemental Work Order 5 to Ardurra Group, Inc of Tampa, FL for Construction Engineering Services in the amount of $431,536.00, increasing the work order from $392,575.00 to $824,111.00; and authorize the appropriate officials to execute same. (consent) 6.5 Declare list of vehicles and equipment surplus and authorize disposal through auction pursuant to Clearwater Code Section 2.623(6) and (8) and authorize the appropriate officials to execute the same. (consent) 6.6 Authorize the City Attorney to retain the law firm of Luke Charles Lirot, PA to represent the City in multiple code violation cases, City of Clearwater v. Nicholas Bosstick, Case No. 23-11058-MO et seq., relating to Mr. Bosstick’s violations of Section 28.10, Code of Ordinances, as enforced pursuant to Section 1.12, Code of Ordinances, in an initial amount not to exceed $4,000.00, approve the Legal Consultation Services Contract, and authorize the appropriate officials to execute same. (consent) Vice Mayor Bunker moved to approve the Consent Agenda as submitted and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. Public Hearings - Not before 6:00 PM 7. Administrative Public Hearings 7.1 Revise the structure of the Downtown Development Board and pass Ordinance 9744-24 on first reading. During the Council meeting taking place on Dec. 19, 2023, the City Council directed the City Attorney to revise the governance structure of Clearwater’s Downtown Development Board (DDB). This draft reflects one possible iteration of the DDB’s future governance structure. Three individuals spoke in opposition. Two individuals spoke in support. Ordinance 9744-24 was presented and read by title only. Draft City Council Meeting Minutes February 1, 2024 Page 4 City of Clearwater Councilmember Teixeira moved to revise the structure of the Downtown Development Board and pass Ordinance 9744-24 on first reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Aungst Sr., Vice Mayor Bunker, Councilmember Allbritton, Councilmember Beckman and Councilmember Teixeira 7.2 Approve amended purchase and sale agreement with Gotham Property Acquisitions, LLC, and The DeNunzio Group, LLC and authorize the appropriate officials to execute same. In November 2022, Clearwater voters approved the sale and redevelopment of two downtown properties to Gotham and DeNunzio (Buyers). In the first quarter of 2023, the Buyers advised that as a result of changing market conditions, significant funding gaps had emerged in the project. In April 2023, the Buyers delivered a presentation to the City Council, at which the Buyers advised that the funding gap was $80 million. During that presentation, the Buyers proposed a combination of changes to the project that would fill the gap and allow the project to proceed. In response, the Council requested a comprehensive study to verify the extent of the funding gap, and analyze the reasons behind it. City staff identified HR&A Advisors as the best firm to conduct that analysis because HR&A has prior experience evaluating economic conditions in downtown Clearwater, and HR&A was highly recommended by Assistant City Manager Michael Delk. In October 2023, the City received HR&A’s final report. The final report confirmed a funding gap between $76 million -$80 million. HR&A’s report was then cross-referenced with two independent commercial appraisals obtained by the City in November 2023. With the benefit of extensive and recent data, the City Attorney consulted with each Councilmember via 1 on 1 discussion, along with senior city staff, to gauge the level of support for making the changes necessary to allow the project to move forward. Through a combination of those discussions, the City Attorney recommends approval of the revised purchase and sale agreement (PSA). The key changes are summarized in the term sheet attached to this agenda item. If approved by Council, an amended development agreement (DA) will be presented to the Community Development Board (CDB) for their consideration. Afterward, an amended DA will be presented to the City Council for final approval, likely in May 2024. The proposed amendments to the DA will be consistent with the PSA. Applicant representative Katie Cole reviewed the request. The applicant Draft City Council Meeting Minutes February 1, 2024 Page 5 City of Clearwater submitted today an amended development that memorializes the changes before Council. In response to questions, Gotham President Byan Kelly said Gotham is committed to the 400 units and collaborating to move forward within the next 12 to 16 months. The City Attorney said the renderings are attached to the agenda item for public viewing. Mr. DeNunzio said the building permit will be filed in October, with a shovel in the ground no later than early 2025. Two individuals spoke in opposition. The City Attorney said the referendum question did not reference the pedestrian bridge. The bridge is not off the table. He said construction costs have gotten so high and Council did not recognize the bridge as the highest priority. The agreement was drafted in a manner that allows the buyers to come separately to the Community Redevelopment Agency at a later date for the bridge. One individual spoke in opposition and requested consideration for more housing in a second tower on the north part of the lot. Councilmember Beckman moved to approve amended purchase and sale agreement with Gotham Property Acquisitions, LLC, and The DeNunzio Group, LLC and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. 7.3 Update to Council Policies relating to use of stationery. During the Jan. 16 work session, Mayor Aungst requested an update to Council policy and rules relating to the use of Council stationery or letterhead. The City Attorney was asked to present a menu of options regarding potential updates. After reviewing the current stationery options, and considering the perspectives of each Councilmember, the City Attorney has identified at least three important aspects of the policy for Council to consider: • The use of full Council stationery (which includes the names of all Councilmembers) versus individual Councilmember stationery (making no reference to other Councilmembers) • Whether different rules should apply to the Mayor than other Councilmembers • The importance, if any, of placing special limitations on correspondence Draft City Council Meeting Minutes February 1, 2024 Page 6 City of Clearwater sent by incumbent candidates during election or reelection campaigns With these variables in mind, the following options are presented for Council consideration: Option #1: require Councilmembers, including the Mayor, to only use individual stationery unless approved unanimously by the Council at a public work session. Individual stationery shall not mention or reference any other Councilmembers other than the author. Full Council stationery can be used only when approved unanimously by the full Council on a case-by-case basis during a public work session. Option #2: allow the Mayor to use Council stationery without public permission from Council. In all other respects, identical to Option #1. Option #3: prohibit all Councilmembers, other than the Mayor, from using any City stationery after the Councilmember has qualified for election or reelection but prior to the election itself. This prohibition can be waived on a case-by-case basis by a majority of the Council after a formal vote. These options are illustrative rather than exhaustive. Council can direct staff to adopt any of these three options, or Council can modify these options as it sees fit. Council Policy 5-7 relating to Stationery was last revised on November 3, 2022, to add the phrase “to be used for official city business.” Councilmember Teixeira moved to suspend use of all stationery, except for the Mayor, through April, 2024. Discussion ensued with comments made that it is appropriate for councilmembers to have official letterhead to be used throughout their entire term. Support was expressed to have individual councilmember letterhead that did not list other councilmembers at the bottom. The motion failed for lack of a second. Two individuals spoke in support of Option 1. Councilmember Beckman moved to change council policy with Option 1. The motion was duly seconded and carried unanimously. 8. Second Readings - Public Hearing Draft City Council Meeting Minutes February 1, 2024 Page 7 City of Clearwater 8.1 Adopt Ordinance 9716-23 on second reading, amending the Operating Budget for the fiscal year ending September 30, 2023 to reflect increases and decreases in revenues and expenditures for the General Fund, Special Development Fund, Special Program Fund, and Parking Fund. Ordinance 9716-23 was presented and read by title only. Councilmember Teixeira moved to adopt Ordinance 9716-23 on second and final reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Aungst Sr., Vice Mayor Bunker, Councilmember Allbritton, Councilmember Beckman and Councilmember Teixeira 8.2 Adopt Ordinance 9717-23 on second reading, amending the Capital Improvement Budget for the fiscal year ending September 30, 2023, to reflect an increase of $17,825,168. Ordinance 9717-23 was presented and read by title only. Councilmember Beckman moved to adopt Ordinance 9717-23 on second and final reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Aungst Sr., Vice Mayor Bunker, Councilmember Allbritton, Councilmember Beckman and Councilmember Teixeira 8.3 Adopt Ordinance 9739-23 on second reading, amending the Code of Ordinances, Chapter 32, Utilities, Article VIII, Gas, providing for the use of subcontractors in the fulfillment of gas services, Amending Appendix A, Schedule of Fees, Rates and Charges, Section XXV, Clearwater Gas System Fees, Rates and Charges, to revise rates in accordance with the 2023 Cost of Service and Rate Study. The Mayor departed chambers at 6:48 p.m. and returned at 6:50 p.m. Ordinance 9739-23 was presented and read by title only. Councilmember Teixeira moved to adopt Ordinance 9739-23 on second and final reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Aungst Sr., Vice Mayor Bunker, Councilmember Allbritton, Councilmember Beckman and Councilmember Teixeira 8.4 Adopt Ordinance 9740-24 on second reading amending the Community Development Code Article 3, Development Standards, Parking and Loading Division, Article 4. Development Review and Other Procedures, General Procedures division, Appendix B., Draft City Council Meeting Minutes February 1, 2024 Page 8 City of Clearwater US 19 Zoning District and Development Standards, General Provisions, Subdistrict Standards, Site Design Standards, Building Design Standards, and Administration Division, Appendix C., Downtown District and Development Standards, Character District Standards, Frontage Standards, Site Design Standards, Building Design Standards, Flexibility, and Administration divisions. Ordinance 9740-24 was presented and read by title only. Councilmember Beckman moved to adopt Ordinance 9740-24 on second and final reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Aungst Sr., Vice Mayor Bunker, Councilmember Beckman and Councilmember Teixeira 8.5 Adopt Ordinance 9741-24 on second reading, amending Code of Ordinances Chapter 33, Waterways and Vessels by amending Article I - In General, Article II - City Owned Docking Facilities, and Article III - Vessels, to clarify, revise and modify existing articles and sections; amending Section 33.026 establishing a civil penalty for unpermitted commercial activity in a city owned marine facility and establishing citation procedures. Ordinance 9741-24 was presented and read by title only. Vice Mayor Bunker moved to adopt Ordinance 9741-24 on second and final reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Aungst Sr., Vice Mayor Bunker, Councilmember Beckman and Councilmember Teixeira 9. Citizens to be heard re items not on the agenda - For purposes of this role, “items pertaining to city business” includes any matter within the Council’s or the City Manager’s power to act, any matter that the Council previously voted on or discussed at the dais, or any matter discussed by or scheduled to be considered by another governmental entity that affects the operation of the City. Each person who wishes to address the Council shall complete a comment card and submit the card to the City Clerk (right-hand side of dais) before the speaker will be permitted to speak. However, if the speaker has just arrived or decided to speak, the Chair may allow the card to be filled out after speaking. Individuals will limit their comments to a maximum of three minutes. The Mayor shall advise the speaker that their time has expired. If the person remains at the podium, thereby interfering with other persons who may wish to be heard, the speaker’s microphone may be turned off, or the Mayor may rule the person out of order in accordance with Rule 15. Marti Marshall expressed concerns with the audio transmission during Draft City Council Meeting Minutes February 1, 2024 Page 9 City of Clearwater council meetings. The volume is too low and one cannot hear what is being said, whether streamed or televised. Rudy Michalek suggested Council consider looking at council policy addressing conflicts of interest. Tony Teller said he supported dismantling the DDB, which has diminished growth in the area, and stated that many do not come to Downtown because of Scientology. Mr. Holuba expressed concerns regarding the Clearwater Police Department and its hiring decisions. Frank Hibbard expressed concerns regarding a letter Councilmember Beckman sent to residents at north beach and said he was filing an ethics complaint with the State. Beth Davis, Jonathan Wade, and Andrea Evans-Dixon submitted emails supporting workforce housing and accessory dwelling units (see pages 11- 15). Blain Enderle submitted emails regarding crossing guards, Clearwater politics, and the audio of council meetings (see pages16-38). 10. City Manager Reports 10.1 Discuss March 21, 2024 council meeting. At January 29 work session, there was council consensus to move the Thursday, May 2, 2024 council meeting to Monday, April 29, 2024 (no work session). Staff was directed to place the item back on the agenda to discuss the March 21, 2024 council meeting. Discussion ensued with council consensus to direct staff to move the March 21, 2024 council meeting to Monday, March 18, 2024 (no work session). 11. City Attorney Reports – None. 12. Closing comments by Councilmembers (limited to 3 minutes) Councilmember Teixeira wished all to remain healthy. Vice Mayor Bunker said, as stated earlier, many individuals are scared to come to Downtown because of Scientology. They have built a reputation that they will not turn the other cheek and make it difficult for business owners to Draft City Council Meeting Minutes February 1, 2024 Page 10 City of Clearwater operate in their buildings. Councilmember Beckman said Clearwater Police Department went above and beyond to accommodate a homeless family during the cold night of January 19. She said congregate shelters are not for families and there is insufficient housing options for homeless families. She thanked the police officers for paying the family’s hotel room. 13. Closing Comments by Mayor 14. Adjourn The meeting adjourned at 7:11 p.m. Mayor City of Clearwater Attest City Clerk Draft Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0162 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Economic Development & Housing Agenda Number: 6.1 SUBJECT/RECOMMENDATION: Approve the Fourth Amendment (Amendment) to Agreement for Development and Purchase and Sale of Property between the Community Redevelopment Agency of the City of Clearwater (CRA), the City of Clearwater (City), and Archway Clearwater Gardens, LLC (Archway); and authorize the appropriate officials to execute same. (consent) SUMMARY: Archway Clearwater Gardens, LLC has requested a modified schedule of various milestones in the Agreement for Purchase and Sale of Property, as amended (Agreement), between the CRA, the City and Archway. Archway has been awarded project-based vouchers for this project from the Clearwater Housing Authority. For consistency with the voucher program, Archway is required to complete a subsidy analysis with the United States Department of Housing and Urban Development (HUD). While Archway has submitted all required documentation, the timing of HUD’s response may require a later closing date which will require a shift in other milestones as well. Clearwater Gardens affordable housing development, located at 1250 Cleveland Street, was selected by Florida Housing Finance Corporation (FHFC) for a 9% Tax Credit award. The project will provide for 52 one-bedroom and 29 two-bedroom units for a total of 81 units. 30 units will be reserved for households earning up to 80% of Area Median Income (AMI) as determined by HUD, 31 units will be reserved for households earning up to 60% AMI, and 20 units will be reserved for households earning up to 30% AMI. Archway is coordinating with the Clearwater Housing Authority to receive 20 project-base vouchers. The developer will continue the operation of the community garden located on the property. The First Amendment to the Agreement dated February 14, 2022, provided Archway additional time to apply for tax credit funding under multiple Florida Housing Finance Corporation’s housing development programs. The Second Amendment dated September 19, 2022, provided for an additional $3,000,000 loan from the CRA and it increased the City’s local government contribution from $75,000 to $610,000, also in the form of a loan. Other accommodations were made in the Second Amendment assuming Archway would secure 4% tax credit financing, but this did not occur. The Third Amendment extended several milestones in the Agreement. With the Fourth Amendment, staff is recommending many of the same milestones modified with the Third Amendment to be extended further. Proposed modifications are outlined below. Archway is optimistic that they will achieve the modified milestones in advance of what has been proposed and no further extensions will be necessary. Section Category Current Proposed 4.05(b)Building Permits 3/1/2024 6/1/2024 4.05(c)Commence Construction 4/1/2024 7/1/2024 4.05(d)50% Construction Completion 1/1/2025 4/1/2025 4.05(e)100% Construction Completion 10/1/2025 1/1/2026 4.05(f)Begin Pre-Leasing 8/1/2025 11/1/2025 4.05(g)Lease Up Complete 1/1/2025 4/1/2026 6.10 Closing Date 3/15/2024 6/15/2024 7.02(a)Commence Construction 4/1/2024 7/1/2024 7.02(b)Commence Vertical Construction 10/1/24 1/1/2025 The City is a party to the agreement only as it relates to sections 3.07 and 15.18 of the Agreement. Page 1 City of Clearwater Printed on 2/13/2024 File Number: ID#24-0162 Section 3.07 of the Agreement required Archway to grant and deliver to the City, its heirs, successors, licensees, or assigns, a perpetual exclusive easement over the area existing as a community garden, solely for use as a community garden. The Amendment requires Archway to execute a declaration of restrictive covenant, instead of a perpetual easement, restricting the use to a community garden for the benefit, use, and enjoyment of the public. This change eliminates the need for the City to procure, manage, or contract with future operators and users of the community garden. Archway will take on this responsibility. Section 15.18 commits the City to a contribution of $610,000 to the project in the form of a deferred loan. This amount is considered the Local Government Areas of Opportunity funding commitment and is required for a project application to receive the maximum amount of basis points. Section 15.18 is not affected by the amendment. APPROPRIATION CODE AND AMOUNT: Funds are available and allocated in project code R2010 Housing- County STRATEGIC PRIORITY: This item supports the following objectives set forth in the City of Clearwater Strategic Plan: 2.4 Support equitable housing programs that promote household stability and reduce the incidence of homelessness within Clearwater. 4.3 Protect the conservation of urban forests and public green spaces to promote biodiversity and reduce our carbon footprint. Page 2 City of Clearwater Printed on 2/13/2024 1 FOURTH AMENDMENT TO AGREEMENT FOR DEVELOPMENT AND PURCHASE AND SALE OF PROPERTY THIS FOURTH AMENDMENT TO AGREEMENT FOR DEVELOPMENT AND PURCHASE AND SALE OF PROPERTY (this “Amendment”) is made and entered into as of this ___ day of February, 2024, by and between THE COMMUNITY REDEVELOPMENT AGENCY OF THE CITY OF CLEARWATER, FLORIDA, a public body corporate and politic of the State of Florida created pursuant to Part III, Chapter 163, Florida Statutes (the “Agency”); THE CITY OF CLEARWATER, FLORIDA, a Florida municipal corporation (the “City”); and ARCHWAY CLEARWATER GARDENS, LLC, a Florida limited liability company (the “Developer”, and together with the Agency and City, the “Parties”). W I T N E S S E T H: WHEREAS, the Agency and Archway Partners, LLC entered into that certain Agreement for Development and Purchase and Sale of Property dated August 23, 2021, as assigned to the Developer (the “Original Contract”); and WHEREAS, the Original Contract required the Developer to redevelop the real property commonly referred to as 1250 Cleveland Street, Clearwater, FL 33755 into a project that contained no fewer than 80 residential, affordable dwelling units with a rooftop community garden that also maintained the existing community garden; and WHEREAS, the City was made a party to the Original Contract solely for the purpose of contributing $75,000.00 to the Developer for “local government support” as contemplated by Sections 15.18 and 15.21 of the Original Contract; and WHEREAS, the Parties amended the Original Contract through a First Amendment to Agreement for Development and Purchase and Sale of Real Property (the “First Amendment”) on February 14, 2022 to extend all relevant dates under the Original Contract so that the Developer could apply for an allocation of federal low-income housing tax credits or other financing issued by the Florida Housing Finance Corporation for the year ending December 31, 2022; and WHEREAS, the Parties amended the Original Contract through a Second Amendment to Agreement for Development and Purchase and Sale of Real Property (the “Second Amendment”) on September 19, 2022 to allow for Developer to obtain public funds in a not-to-exceed amount of $3,000,000.00 from the Agency and $610,000.00 in HOME Investment Partnership Program funds from the City; and WHEREAS, the Parties amended the Original Contract through a Third Amendment to Agreement for Development and Purchase and Sale of Real Property (the “Third Amendment” and collectively with the Original Contract, the First Amendment, and the Second Amendment the “Contract”) on July 25, 2023 to amend project timelines and change the location of the residential community garden; and 2 WHEREAS, the Parties now wish to enter into this Amendment to further revise the project timelines, change the easement requirement for a community garden to a restrictive covenant, and allow for the execution of a new lease for the existing community garden. NOW THEREFORE, for and in consideration of the mutual covenants and agreements of the parties, and other good and valuable considerations, the receipt and sufficiency of which is hereby acknowledged and agreed by each of the Parties, the Agency, the City, and the Developer do hereby covenant and agree as follows: 1. The Agency, the City, and the Developer do hereby mutually represent and warrant that the foregoing recitals are true and correct, and said recitals are hereby ratified, confirmed, and incorporated into the body of this Amendment. 2. Any capitalized terms utilized in this Amendment and which are not separately defined herein shall have the meaning ascribed thereto in the Contract. 3. Section 4.05 of the Contract is hereby amended to read as follows: “4.05 Project Schedule (a) Developer shall submit a completed Application as required by Section 3.03(b). (b) Developer shall obtain all necessary building permits by June 1, 2024. (c) Developer shall Commence Construction of the Project by July 1, 2024. (d) Developer shall have completed 50% of Construction by April 1, 2025. (e) Developer shall have completed 100% of Construction by January 1, 2026. (f) Developer shall begin pre-leasing the dwelling units by November 1, 2025. (g) Developer shall complete leasing the dwelling units by April 1, 2026. (h) Notwithstanding anything contained in this Agreement to the contrary, in the event that Developer is unsuccessful in obtaining an allocation of affordable housing tax credits or other components of the Project Financing in RFA 2021-205 or RFA 2021-202 issued by the Florida Housing Finance Corporation, then Developer shall have the right to request from the Agency an extension of all relevant dates in this Agreement by one year. The extension request shall expeditiously be brought before the Agency’s Board of Trustees, provided, however, it is understood and agreed that the approval or denial of such extension request shall be at the sole discretion of the Agency’s Board of Trustees.” 3 4. Section 6.10 of the Contract is hereby amended to read as follows: “6.10 Closing. Provided all conditions to conveyance of the Project Site to the Developer have been satisfied including the issuance of all building permits, Developer shall purchase the Project Site on or before June 15, 2024 (herein referred to as the “Closing Date”). In addition to the Agency’s authority to extend the Closing Date under Section 6.09(a), the Parties may mutually agree to change the Closing Date.” 5. Section 7.02(a) of the Contract is hereby amended to read as follows: “(a) The Developer shall construct the Project on the Project Site substantially in accordance with the Project Plans and Specifications. Subject to Unavoidable Delay and the terms and conditions in this Agreement, the Developer shall Commence Construction of the Project no later than July 1, 2024.” 6. Section 7.02(b)(1) of the Contract is hereby amended to read as follows: “(b)(1) The Developer shall commence Vertical Construction of the Project by January 1, 2025. The Developer shall continue, pursue, and prosecute the Vertical Construction of the Project with reasonable diligence to substantial completion by the Completion Date and shall not at any time actually or effectively have abandoned (or its Contractor having actually or effectively abandoned) the Project Site. For purposes of this subsection (b), “abandoned” means to have ceased all construction work, including all or substantially all the construction work force withdrawing from the Project Site for a period of sixty (60) consecutive days, subject to Unavoidable Delays.” 7. Section 3.07 of the Contract is hereby amended to read as follows: “3.07 Restrictive Covenant for a Community Garden. Prior to the Closing Date, the City shall execute a declaration of restrictive covenants over the area existing as a community garden on the Project Site as of the Effective Date on terms, conditions, and form deemed satisfactory to the City restricting the use to a community garden for the benefit, use, and enjoyment of the public. Community garden shall be defined as a use of property where more than one person grows produce and/or horticultural plants for their personal consumption and enjoyment, for the consumption and enjoyment of friends and relatives and/or donation to a not-for-profit organization, or the consumption and enjoyment of others through limited incidental retail sale on-site of goods grown on-site as permitted by the zoning district. The Developer shall reimburse the City for any and all recording fees.” 4 8. Section 6.11(h) is hereby amended to read as follows: “(h) With the exception of any community garden lease between the Agency as landlord and Clearwater Community Gardens, Inc. as tenant for the management of the existing community garden, Agency certifies that it has terminated all leases for the Project Site or any part thereof and all tenants will have vacated the Project Site by the Closing Date. The Agency reserves the right to terminate, extend or renew any community garden lease with Clearwater Community Gardens, Inc. subject to Developer’s approval which approval shall not be unreasonably withheld, conditioned, or delayed. Any such lease regarding the existing community garden shall be assigned to Developer on the Closing Date.” 9. Except as amended and modified hereby, the terms and conditions of the Contract and this Amendment are and shall remain in full force and effect. The Contract as modified by this Amendment, is affirmed, confirmed, and ratified in all respects. 10. This Amendment shall be recorded in the Public Records of Pinellas County, Florida at the expense of the Developer. 11. In the event of conflict or ambiguity between the terms and provisions of this Amendment and the Contract, the terms and provisions of this Amendment shall control to the extended of any such conflict or ambiguity. 12. If any provision of this Amendment shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining portions hereof or thereof shall in no way be affected or impaired, nor shall such holding of invalidity, illegality or unenforceability of such provision under other dissimilar facts or circumstances. 13. This Amendment may be executed in multiple counterparts, each of which shall be deemed an original but all of which, together, shall constitute one instrument. For the purposes of this Amendment, an executed facsimile or electronically delivered counterpart copy of this Amendment shall be deemed an original for all purposes. [Remainder of page left intentionally blank] 5 IN WITNESS WHEREOF, the Parties hereto have executed this Amendment as of the day and year first set forth above: AGENCY: Community Redevelopment Agency of the City of Clearwater, Florida, a public body corporate and politic of the State of Florida. ___________________________ Brian J. Aungst, Sr. Chairperson Date: ______________________ Approved as to form: Attest: __________________________ ____________________________ Matthew J. Mytych, Esq. Rosemarie Call CRA Attorney City Clerk Date: _____________________ Date: _______________________ CITY: The City of Clearwater, a Florida municipal corporation. ___________________________ Brian J. Aungst, Sr. Mayor Date: ______________________ Approved as to form: Attest: __________________________ ____________________________ Matthew J. Mytych, Esq. Rosemarie Call Senior Assistant City Attorney City Clerk Date: ______________________ Date: _______________________ 6 DEVELOPER: Archway Clearwater Gardens, LLC, a Florida limited liability company. By: Archway Clearwater Gardens Manager, LLC, Manager of Archway Clearwater Gardens, LLC. By: Archway Partners, LLC, Manager of Archway Clearwater Gardens Manager, LLC. By: _______________________ Brett Green, Manager of Archway Partners, LLC. Date: _____________________ STATE OF FLORIDA ) COUNTY OF ) The foregoing instrument was acknowledged before me by [ ] physical presence or [ ] online notarization, this _____ day of ____________, 2024, by Brett Green, as Manager of Archway Partners, LLC, a Florida limited liability company, on behalf of the company. He/She is personally known to me or who produced ___________________ as identification. ______________________________ Print Name:____________________ Notary Public Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0167 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Gas System Agenda Number: 6.2 SUBJECT/RECOMMENDATION: Accept a Sovereignty Submerged Lands Easement from Board of Trustees of the Internal Improvement Trust Fund of the State of Florida, for the construction, installation, and maintenance of gas utility facilities on real property lying Oakwood Drive, over Stephanie’s Channel, Pinellas County, Florida. (consent) SUMMARY: Board of Trustees of the Internal Improvement Trust Fund of the State of Florida (Grantor) has granted a non-exclusive seven-foot wide natural gas easement, on property located lying Oakwood Drive, over Stephanie’s Channel, Pinellas County, Florida (Parcel of sovereignty submerged land in section 6, township 30 south, Range 15 east, in Clearwater Harbor Pinellas County, Florida) for the installation of a natural gas distribution line. This line will maintain services to several residential customers. The easement grant is sufficient for the City to maintain and replace its facilities as necessary for 50 years from July 28, 2023, or until such time as the City determines to abandon its use. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A STRATEGIC PRIORITY: Securing pipeline easement to maintain public infrastructure and protect natural lands by implementing environmentally friendly installation technologies. Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0168 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Gas System Agenda Number: 6.3 SUBJECT/RECOMMENDATION: Accept a Gas Utility Easement from Chateaux Des Lacs HMOWN Association, for the construction, installation, and maintenance of gas utility facilities on real property located at Rue Des Chateaux Tarpon Springs, FL 34688. (consent) SUMMARY: Chateaux Des Lacs HMOWN Association (Grantor) has granted a non-exclusive five-foot wide natural gas easement, on property located at Rue Des Chateaux Tarpon Springs, FL 34688 (Parcel ID# 09-27-16-14878-000-0360) for the installation of a natural gas distribution line. This line will serve residential customer. The easement grant is sufficient for the City to maintain and replace its facilities as necessary in perpetuity, or until such time as the City determines to abandon its use. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A STRATEGIC PRIORITY: Securing pipeline easement to maintain public infrastructure and protect natural lands by implementing environmentally friendly installation technologies. Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0169 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Gas System Agenda Number: 6.4 SUBJECT/RECOMMENDATION: Accept a Gas Utility Easement from Roosevelt Crossings LLC , for the construction, installation, and maintenance of gas utility facilities on real property located at 2659 Roosevelt Blvd, Largo FL 33760. (consent) SUMMARY: Roosevelt Crossings LLC (Grantor) has granted a non-exclusive five-foot wide natural gas easement, on property located at 2659 Roosevelt Blvd, Largo FL 33760 (Parcel ID# 32-29-16-70362-300-0604) for the installation of a natural gas distribution line. This line will serve residential customer. The easement grant is sufficient for the City to maintain and replace its facilities as necessary in perpetuity, or until such time as the City determines to abandon its use. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A STRATEGIC PRIORITY: Securing pipeline easement to maintain public infrastructure and protect natural lands by implementing environmentally friendly installation technologies. Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0170 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Gas System Agenda Number: 6.5 SUBJECT/RECOMMENDATION: Accept a Gas Utility Easement from Khalil Nagy, for the construction, installation, and maintenance of gas utility facilities on real property located at 4150 Rowan Rd, New Port Richey, FL 34653. (consent) SUMMARY: Khalil Nagy (Grantor) has granted a non-exclusive five-foot wide natural gas easement, on property located at 4144, 4154, 4120, 4122, 4128, 4160, 4130, 4138, 4134, 4136, 4140, 4142, 4156, 4158, 4148, and 4150 Rowan Rd, New Port Richey, FL 34653 (Parcel ID# 15-26-16-0000-00100-0012) for the installation of a natural gas distribution line. This line will serve residential customer. The easement grant is sufficient for the City to maintain and replace its facilities as necessary in perpetuity, or until such time as the City determines to abandon its use. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A STRATEGIC PRIORITY: Securing pipeline easement to maintain public infrastructure and protect natural lands by implementing environmentally friendly installation technologies. Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0071 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Public Works Agenda Number: 6.6 SUBJECT/RECOMMENDATION: Approve a funding agreement between the City of Clearwater and the Pinellas Suncoast Transit Authority (PSTA) to provide enhanced Jolley Trolley service during Spring Break period of February 25, 2024, through April 27, 2024, with the City contributing an amount not to exceed $102,287 and authorize the appropriate officials to execute same. (consent) SUMMARY: Alternatives for traveling to Clearwater Beach during the Spring Break season are critical to the economic vitality of Clearwater and our tourism industry. The City and PSTA propose utilizing the parking lots at 112 S. Osceola Avenue and 200 S. Osceola Avenue as park and ride lots for the period commencing February 25, 2024, through April 27, 2024. Instead of driving, users will have the option of taking the free Trolley services to and from the Beach or paying to ride the Clearwater Ferry Taxi Service. The Trolley service will be free only for people who board the trolley at the 112 S. Osceola Avenue and 200 S. Osceola Avenue park and ride site lots, at the Clearwater Beach Transit Station on the north side of Memorial Causeway, or at the Clearwater Beach Municipal Marina designated pick up location. PSTA currently provides regular service on several routes between Downtown and Clearwater Beach, as well as north and south along the Beach. PSTA operates the Suncoast Beach Trolley which runs from Downtown Clearwater south to St. Pete Beach, and has an agreement with the Jolley Trolley to operate a Beach circulator (North and South Beach routes), as well as the Coastal route connecting to Tarpon Springs. As part of this additional agreement, PSTA developed a service plan that will increase the number of vehicles serving the Beach during the Spring Break season, especially on the weekend periods from Friday through Sunday during spring break periods for local school districts and during the three weekends of the Sugar Sands Festival. The proposed agreement sets forth the City’s commitment to contribute an amount not to exceed $102,287 towards PSTA’s additional financial obligations, including PSTA’s agreement with the Jolley Trolley to provide enhanced service on its Beach circulator routes during the Spring Break season. This amount is 50% of the total cost; PSTA will provide the other 50%. Riders will have significantly shorter wait times this season with additional vehicles to maintain the service at 30-minute intervals Monday through Thursday and 15-minute intervals Friday through Sunday. The free park and ride service is planned to start at 10:00 AM and end at the regular close of service (approximately 10:00 PM Sunday-Thursday and 12:00 AM Friday/Saturday). APPROPRIATION CODE AND AMOUNT: Funds are available in Engineering - Parking Division operating cost code 4351333-581000 (payment to agencies) to fund this agreement. STRATEGIC PRIORITY: 4.4 Develop accessible and active transportation networks that enhance pedestrian safety and reduce citywide greenhouse gas emissions Page 1 City of Clearwater Printed on 2/13/2024 Page 1 of 5 33 [A02-00334 /283486/1] CLEARWATER BEACH SPRING BREAK 2024 SERVICE FUNDING AGREEMENT THIS FUNDING AGREEMENT (Agreement) is entered into on this day of , 2024, by and between the PINELLAS SUNCOAST TRANSIT AUTHORITY, an independent special district (“PSTA”), with its principal place of business located at 3201 Scherer Drive North, St. Petersburg, FL 33716, and the CITY OF CLEARWATER, FLORIDA, a municipal corporation of the State of Florida with its principal place of business located at 600 Cleveland Street, Suite 600, Clearwater, Florida 33756 (the “City of Clearwater”) (collectively referred to as the “Parties”). WHEREAS, the Spring Break seasonal enhanced service promotion began as a partnership between PSTA and the City of Clearwater in 2017; and WHEREAS, both parties agree that the Spring Break seasonal pilot in 2017 was a valuable method that encouraged residents, visitors and employees to use alternative transportation options to access all that Clearwater Beach has to offer and the Parties executed other increasingly successful service partnerships in 2018, 2019, 2022, and 2023; and WHEREAS, PSTA and the City of Clearwater chose to cancel the planned 2020 and 2021 Spring Break service promotion due to COVID-19 precautions, and successfully continued the service in 2022; and WHEREAS, PSTA provides fixed route services on Clearwater Beach as part of the Beach Routes (the “Clearwater Beach Route”) and other routes serving Clearwater Beach by and through its current agreement with Jolley Trolley Transportation of Clearwater, Inc., (“Jolley Trolley”) effective October 1, 2022 through September 30, 2032, as may be amended from time to time (the “Jolley Trolley Agreement”); and WHEREAS, the Jolley Trolley Agreement provides that PSTA will make certain funding contributions to Jolley Trolley in exchange for the Clearwater Beach Route services; and WHEREAS, PSTA and the City of Clearwater have entered into a Clearwater Beach Route Funding Agreement wherein the City will provide funding to PSTA for FY2024 for the services provided pursuant to the Jolley Trolley Agreement; and WHEREAS, PSTA regularly operates bus service from downtown Clearwater and beach communities along Gulf Boulevard on the Suncoast Beach Trolley; and WHEREAS, both the City of Clearwater and PSTA understand the significant auto congestion on Clearwater Beach and need for expanded alternative ways for residents, visitors, and employees to access the beach; and WHEREAS, the Parties desire to provide enhanced downtown to beach service on the Suncoast Beach Trolley and Jolley Trolley South Beach Route during the period of February 25 through April 27, 2024 (the “2024 Spring Break”) from the Old City Hall Parking Lot at 112 S. Osceola Ave., the parking lot located at 200 S. Osceola Ave., and the Pinellas County parking garage at 310 Court St. (Pinellas County garage restricted to evenings and weekends only) to Pier Page 2 of 5 33 [A02-00334 /283486/1] 60, the Clearwater Beach Transit Center and Marina Stops on Clearwater Beach; and WHEREAS, PSTA would not extend existing bus services to these parking locations without the shared contribution of the City of Clearwater, as contemplated by this Agreement. NOW, THEREFORE, the Parties for and in receipt of the mutual promises and consideration described herein, hereby mutually agree that: 1. RECITALS. The above recitals are true and correct and, together with all exhibits, are incorporated herein by reference. 2. BASE SERVICE COSTS. City of Clearwater will contribute one half of PSTA’s costs of enhanced service on the Suncoast Beach Trolley and Jolley Trolley South Beach Route during the 2024 Spring Break at a cost t o C i t y of C l e a r w a t e r not to exceed $102,287. 3. PAYMENT. PSTA will send an invoice to City of Clearwater no later than the fifteenth (15th) day of the month immediately following each month during the 2024 Spring Break. Each invoice shall be based on actual revenue hours provided and shall include a copy of Jolley Trolley’s invoice to PSTA plus documentation of service hours provided by PSTA. City of Clearwater shall remit payment on the fifteenth (15th) day of the month following receipt of such invoice. The City shall reimburse PSTA for 50-percent of the cost of the services added to the base beach fixed route service during the 2024 Spring Break. 4. FAILURE TO MAKE PAYMENT. In the event City of Clearwater fails to make the payment provided in Section 3 above, PSTA may cancel this Agreement, which may result in the termination of the enhanced services. 5. JOINT MARKETING. The Parties agree to coordinate a joint marketing effort to advertise this enhanced service and other transportation services to and from the beach that encourage the use of non-automotive mass transportation. Additionally, PSTA will provide and the City will assist with the installation, maintenance and removal of temporary directional signage, including sidewalk decals, for the promotional service as produced by PSTA. 6. TERM; EFFECTIVE DATE. This Agreement shall take effect on the first date above written and shall terminate at the end of the service day on April 28, 2024. 7. REPRESENTATIONS AND WARRANTIES. The Parties represent and warrant that they are authorized to enter into this Agreement without the consent or joinder of any other person or entity and that the individuals executing this Agreement have full power and authority to bind their respective parties hereto. Nothing contained herein shall be construed to limit or waive any of PSTA’s rights under the Jolley Trolley Agreement. 8. INDEMNIFICATION. Each party agrees to be fully responsible for its own acts of Page 3 of 5 33 [A02-00334 /283486/1] negligence or its respective employees’ acts of negligence when such employees are acting within the scope of their employment, and each party agrees to be liable for any damages proximately caused thereby consistent with and pursuant to section 768.29(19), Florida Statutes; provided, however, that each party’s liability is subject to the monetary limitations and defenses set forth in Florida Statutes 768.28. Nothing herein is intended to serve or be construed as a waiver of sovereign immunity or any other immunity from or limitation of liability to which either party is entitled, nor shall anything herein be construed as consent by either party to be sued by any third party for any cause or matter arising out of or related to this Agreement except to the extent provided by Florida Statute 768.28. 9. ELECTRONIC SIGNATURES; COUNTERPARTS. This Agreement may be executed by electronic signature technology and such electronic signature shall act as the Parties’ legal signatures on this Agreement and shall be treated in all respects as an original handwritten signature. This Agreement may be executed in one or more counterparts, any one of which need not contain the signatures of more than one party, but all such counterparts taken together will constitute one and the same instrument. Page 4 of 5 33 [A02-00334 /283486/1] IN WITNESS WHERE OF, the Parties have caused this Agreement to be executed as of the date first above written. PINELLAS SUNCOAST TRANSIT AUTHORITY By: _ __________________________________ Brad Miller, Chief Executive Officer Attest: _____________________________________ Executive Assistant Approved as to Form: ____________________________________ Alan S. Zimmet, Esq. General Counsel CITY OF CLEARWATER, FLORIDA Countersigned: By:_ Brian J. Aungst Sr, Mayor Jennifer Poirrier, City Manager Attest: Approved as to Form: Rosemarie Call, MPA, CMC David Margolis,,Esq. City Clerk City Attorney Page 5 of 5 33 [A02-00334 /283486/1] EXHIBIT A Spring Break Enhanced Service February 25 - April 27 (9 weeks) Additional Service for Local Spring Break and Sugar Sand Festival FY24 Summary of Proposed Funding Formula Platform Total Cost Total Costs Hours Per Hour Total Jolley Trolley Regular SB service 761 $ 96.81 $ 73,672 Busy Weekends 199 $ 96.81 $ 19,265 PSTA SBT Regular SB service 340 $ 99.41 $ 33,799 Busy Weekends 783 $ 99.41 $ 77,838 Total Estimated Hours 2,083 Total Anticipated Costs $ 204,574 Assumptions: ADD TO BASE SERVICE 9 week promotion, 1 bus added to year-round service Mon-Thu/2 buses Fri-Sun 30 min service (M-Th), 15 min service (F-Su) 5 Busiest weekends (2 local Spring Break/3 Sugar Sand), 1 added JT bus to Base, & up to 6 added SBT vehicles between dwtn & Pier 60 Free Park and Ride Service starting at 10am- end of service day (10pm or 12am F/Sa) Marketing and Public Outreach budget provided by PSTA (Up to $15k+ value) Fare Free for riders boarding at specified stops: Old City Hall, County Garage (weekends only), CBTC, Pier 60, & Marina Service Funding Contributors City of Clearwater $ 102,287 50.0% Pinellas Suncoast Transit Authority $ 102,287 50.0% Total Funding Contributions $ 204,574 100% TOTAL $ 204,574 100.0% DRAFT 1/16/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0185 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Public Works Agenda Number: 6.7 SUBJECT/RECOMMENDATION: Approve a Guaranteed Maximum Price (GMP) to AJAX BUILDING COMPANY, LLC of Midway, FL, for an early release package for construction for the new City Hall Project (22-0019-EN) in the amount of $7,407,439 pursuant to Request for Qualifications (RFQ) 59-23 and authorize the appropriate officials to execute same. (consent) SUMMARY: In September 2022, pursuant to RFQ 24-22, the City Council approved Wannemacher Jensen Architects (WJA) to design a new facility. In June 2023, WJA presented the City Council with three options. The Council unanimously selected the site plan that combines a renovation of the City’s existing municipal services building (MSB) with a new building located on the city-owned parcel immediately south of MSB. WJA referred to this site plan as Option #2. This site plan is estimated to save approximately $31 million compared with the cost of a new stand-alone facility that would have replaced the MSB. On November 16, 2023, Council approved Broaddus and Associates to provide Owner’s Representative services on the project. On December 19, 2023, Council approved a CMAR agreement and $379,965 preconstruction phase proposal with Ajax Building. Ajax and the project team are continuing to work through the project preconstruction phase. To mitigate rising costs and long lead times for critical equipment, the team assembled an early release package (ERP) GMP. This GMP is the first of multiple GMPs staff will bring back to council for approval for the construction of the new City Hall and MSB renovations. All GMPs are amendments to the previously approved CMAR agreement. This ERP GMP includes site work, foundations, early equipment procurement (elevators, chiller, electrical switch gear and panels, generator) and general conditions for the entire project, including both city hall and MSB renovation. Schedule anticipates a late June 2024 mobilization; March 2026 move in and final completion by May 2026. Expect the MSB portion to be concurrent with the city hall work, more schedule details to follow once the MSB scope and design is finalized. The total budget presented by WJA at the June 12, 2023 work session for the construction of City Hall and the MSB renovation project is $44.9 million. The construction budget for City Hall is $31.6 million and the MSB renovation project is $10 million. Total cost of construction and administration of both projects is $44.9 million. APPROPRIATION CODE AND AMOUNT: ENGF220001-CONS-CNSTRC $7,265,422 Page 1 City of Clearwater Printed on 2/13/2024 File Number: ID#24-0185 ENGF230001-CONS-CNSTRC $ 142,017 Funds are available in capital improvement projects in amounts of $7,265,422 inENGF220001, City Hall, and $142,017 in ENGF230001, Municipal Services Building Renovations, in the amount of $7,407,439 to fund this GMP. Page 2 City of Clearwater Printed on 2/13/2024 CITY OF CLEARWATER NEW CITY HALL 100 South Myrtle Avenue Clearwater, FL 33756 Ajax Job: 50000230 EARLY RELEASE PACKAGE GUARANTEED MAXIMUM PRICE PROPOSAL January 30, 2024 _____________________________________________________________________________ Ajax Building Company, LLC 109 Commerce Blvd. Oldsmar, FL 34677 AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 TABLE OF CONTENTS I.Executive Summary II.List of Documents III.Description of Work A.Clarifications, Qualifications, Assumptions, and Exclusions IV.GMP Cost Summary A.GMP Cost NarrativeB.GMP Cost Report – Base Bid GMP (CM Summary Report)C.Allowance Schedule V.Site Utilization Plan A.Site Utilization Plan NarrativeB.Site Utilization Plan VI.Project Schedule A.Project Schedule Narrative AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 EXECUTIVE SUMMARY Ajax Building Company, LLC is pleased to present this Guaranteed Maximum Price (GMP) Proposal No. 1 – Early Release Package for the Clearwater City Hall for consideration by The City of Clearwater. This GMP Proposal No. – Early Release Package represents the first of a total of three (3) cumulative GMP Proposals that are planned for this multi-GMP project. Included within this GMP Proposal are cost reports, schedule and other project information to be utilized by the project team as the project moves forward. This GMP Proposal, upon acceptance by The City of Clearwater, is intended to serve as the basis for an Amendment to the CM Contract, adding the next portion of work to the current contract. Project Description The project consists of the construction of a new two-story City Hall on an approximately 1.68-acre site in downtown Clearwater. The two-story building is approximately 40,303 square feet modern facility to accommodate multiple City departments including the City Council, City Manager and City Attorney. The building will also house the new City Council Chambers. The building structure will be a composite steel system, metal framed exterior walls, cast-in-place shear walls and elevator shafts, and a metal panel exterior skin. The site development includes all hardscape including pervious concrete paving, park elements, storm draining to water gardens (ponds), and all associated MEP site elements. Also included will be renovation work at the Municipal Services Building. Current GMP Proposal - GMP Proposal No. 1- Early Release Package This GMP Proposal No. 1 – Early Release Package includes the new City Hall Sitework & Utilities, Cast-in-Place Concrete Foundations and Foundation Walls, and General Conditions for the project in its entirety. Procurement of Elevators, Chillers, Electrical Switchgear, Panels and Generator equipment is also included due to extensive lead times from manufacturers for this material. Ajax Building Company, LLC is confident that the GMP costs included herein are representative of the proposed scope of work depicted in the GMP Documents. The work included in this GMP Proposal is based upon the List of Documents included in Section II of this proposal as amended by 1) the Clarifications, Qualifications, Assumptions, and Exclusions, 2) the Allowance Schedule, contained in Sections III and IV of this proposal. This GMP Proposal No. 1 – Early Release Package totals $7,407,439. Upon acceptance, the cumulative Contract Sum will be $7,407,439, inclusive of this GMP Proposal, previously accepted GMP Proposals, and Contract Amendments to date. The Construction Manager’s Preconstruction Phase Services is not included in this GMP No. 1 – Early Release Package. Per Contract, the CM Preconstruction Phase Services total $369,965. Note: The GMP Proposals presented by Ajax Building Company, LLC are cumulative and are not independent of one another. Future GMP Proposals As the project moves forward, the following future GMP Proposals are planned in order to incorporate the remaining AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 scope of work for this multi-GMP project. GMP Proposal No. 2 – Early Release Structural Documents including Cast-in-Place Concrete and Structural Steel GMP Proposal No. 3 – 100% Construction Documents which will include the balance of the new City Hall work and the renovations to the Municipal Services Building. Project Schedule The project schedule included within this proposal is based on the information represented in the GMP Documents. The project schedule reflects an overall duration of nineteen (19) months for the construction phase of the project. The following contractual dates are incorporated into the CM Contract via this GMP Proposal. ▪Substantial Completion February 5, 2026 ▪Final Completion May 1, 2026 The following additional Milestone Dates are anticipated within the project schedule in order to achieve the contractual dates listed above. ▪Mobilization / Start of Construction June 28, 2024 ▪Top-Out of Building Structure February 12, 2025 ▪Building Dry-In March 7, 2025 ▪Permanent Power July 29, 2025 ▪Owner Occupancy March 16, 2026 In order for Mobilization activities to commence on June 28, 2024 as scheduled, the following contractual activities will need to be completed as indicated. ▪ERP GMP Negotiations Complete February 6, 2024 ▪CM ERP GMP Amendment Executed February 15, 2024 ▪Early Release Package 2 Documents April 11, 2024 ▪Notice to Proceed ERP 2 GMP June 6, 2024 ▪All Required Permits Issued June 14, 2024 In order to expedite the project start-up activities, the Design Team, the Construction Manager and the Owner will be required to closely coordinate and expedite submittal review/approval, respond to information requests, respond to conflicts/unforeseen conditions, etc. AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 LIST OF DOCUMENTS The work included in this GMP Proposal is based upon the List of Documents immediately following this narrative subject to amendments by 1) the Drawing Review Comments, 2) the Clarifications, Qualifications, and Assumptions, 3) the Allowance Schedule, contained in Sections III and IV of this proposal. The List of Documents includes the: ▪Contract Drawings ▪Project Specifications ▪Bid Packages AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 CLARIFICATIONS, QUALIFICATIONS AND ASSUMPTIONS Basis of the GMP Proposal This GMP Proposal has been prepared based on the following documents:▫The Contract Drawings entitled Clearwater City Hall Phase I – Early Works Bid Set dated December 15, 2023 as prepared by Wannemacher Jensen Architects, Inc. Refer to Document List included in Section II of this proposal.▫The Project Specifications entitled Clearwater City Hall Phase I – Early Works Bid Set dated December 15, 2023 as prepared by Wannemacher Jensen Architects, Inc. Refer to Document List included in Section II of this proposal.▫The Construction Manager’s GMP Cost Report dated January 30, 2024.▫The Construction Manager’s Project Schedule dated January 30, 2024.▫The Bid Packages and Bid Package Addenda issued to bidders by the Construction Manager. It is understood that this GMP Proposal will require reconciliation, either additive or deductive, for scope increased or decreased between this GMP Proposal and the 100% Construction Documents. Such reconciliations will require Owner approval, which shall not be unreasonably withheld. It is understood that various allowances are included in this GMP Proposal as indicated in Section IV-E of this proposal. It is further understood that the Construction Manager’s Contract will require adjustments by change order (either additive or deductive) for reconciling the difference between each allowance and the actual costs and/or savings realized on each allowance. These qualifications, clarifications and assumptions are intended to supplement the GMP Cost Report and the GMP Documents, and are intended to inform the Owner and the Design Team of the Construction Manager’s interpretation of the scope items which are included or excluded, and which may not be clearly shown or defined by specification, plan, elevation, detail, section, schedule, or schematic. We have based the General Conditions and General Requirements on a 19 month construction schedule with an additional 90 days to final completion. Because the plans are still preliminary, the schedule may require adjustment once the final Construction Documents are complete. Ajax reserves it’s right to ask for an adjustment in schedule should the final documents reflect an impact to the critical path. We have prorated the below listed positions at 80% based on the assumption that the MSB building will be constructed concurrent with the City Hall complex. The rate reductions associated with this pro-rata reduction must be fully realized from the MSB project, even though the durations may not coincide. Should the MSB project not be constructed concurrent with City Hall, a change order in the amount of $142,017 shall be due to compensate for these positions, based on a 19 month schedule.▫Project Executive, Operations Manager, Senior Project Manager, General Superintendent, MEP Superintendent, Project Engineer and all related Vehicle Allowances. Scope of the GMP Proposal The scope of this GMP Proposal consists of the following:▫The Construction Manager’s general conditions and general requirements for a period of twenty-two (22) months.▫Base Bid GMP – Includes the following scope of work. Early Release Package includes the new City Hall site Sitework & Utilities, General Conditions / General Requirements for the New City Hall in its entirety, Cast-in-Place Concrete Foundations and Vertical Concrete Walls, Early Procurement of Elevators, Chillers, Electrical Switchgear, Panels and Generator equipment. AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 Division 01 – General Requirements  Clarifications, qualifications and assumptions related to Division 01: ▫ This GMP Proposal includes the Construction Manager’s general conditions and general requirements for a period of twenty-two (22) months. ▫ We have included the necessary jobsite supervision, layout, safety supplies, equipment, temporary jobsite office facility, postage, office equipment, project internet, and jobsite communications. ▫ We have not included a jobsite office facility for the Owner, Architect, Engineer, or their representatives. ▫ Aerial photographs have been included. ▫ Building permits are not included as they are assumed to be paid direct by the Owner. ▫ Environmental permits are not included. ▫ Tap fees, connection charges, system charges, impact fees, meter fees, or other regulatory requirements/fees are not included as all utilities are being tied into existing utility services. ▫ Costs related to a threshold inspector are not included. ▫ An allowance of $35,000 is included for early release package lab testing as part of the cost of the work. ▫ Temporary utility services (water, sewer and electric) are included. It is assumed that all temporary utilities required for the project will be tied into permanent utilities and that these permanent utilities are readily accessible, of adequate size to handle any additional load as required by temporary utilities and that temporary on-site facilities can be located as necessary to prevent the need for any substantial overhead and/or underground temporary utilities. ▫ The consumption costs associated with temporary water, sewer and electric utilities will be paid for by the Construction Manager through the date of permanent power and/or meters are set at which time these utilities shall be transferred into the Owner’s name and become the responsibility of the Owner. ▫ We have included costs for Scheduling Software, Updates, Maintenance, and Support within the GMP as part of our lump sum General Conditions Costs ▫ We have included costs for MIS Services related to the project. This includes software updates associated with Ajax Building Company, LLC standard software provided for cost management, computer operating systems, PDF software, word processing applications, and spreadsheet applications. This includes troubleshooting, virus management/remediation, malware/adware management/remediation, updates, and maintenance of these systems. This does not include services related to scheduling, document control, and Project Management Controls, which are provided via other applications noted below. This does not include service provider costs for internet/telephone, initial setup, wiring, or connections. ▫ We have included costs for Document Management and Project Management Controls Services. These services will be provided via a cloud-based platform that will allow direct access to all Construction personnel, including Owners, Architects, and Subcontractors. Services will include the ability to access/manage the information via mobile devices via the internet. Services included will be Plans and Specs Maintenance and distribution, RFI Control, Submittal Control, Punch List Management, Daily Reports, along with other related functions inherent in the platform. ▫ We have included costs to host project-related video conferencing and file sharing. These services will be provided via cloud-based platforms. ▫ Temporary gravel, limerock, crushed concrete or asphalt millings is included for the stabilization of the construction entrances. ▫ Temporary jobsite fencing and gates are included as 6’-0” high chain link fencing. ▫ Silt fencing is included for areas where construction runoff and/or erosion may occur. ▫ We have included re-sodding areas disturbed by construction activities as necessary to return those areas to their pre-construction condition. It should be understood that there will be a “growing in” period following the operations. ▫ One (1) each standard 4’ x 8’ project sign is included. AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 ▫ An existing conditions survey is not included. ▫ The final project cleaning is not included. Such will be provided in future GMP 3 as cost of the work. ▫ Jobsite cleanup, rubbish removal and rubbish disposal are included. ▫ An as-built survey is included for the final documentation of the location and elevation of the proposed new construction. ▫ Performance and Payment Bonds are included. ▫ Labor burden multiplier is included as a fixed rate of 46%. This multiplier is to account for all added expenses related to direct labor that are not included as part of OH&P. ▫ We exclude any local, state, or federal prevailing wage acts or laws that mandate worker classification, prevailing wage rates, or fringe benefits, including the Davis-Bacon Act and other similar acts or laws. ▫ We have included this project’s portion of our Umbrella / General Liability Insurance Policy within the GMP. The charge for this coverage shall be $79,269 and shall be billed as a lump sum amount upon approval of the GMP and issuance of the Notice to Proceed. ▫ The Builder’s Risk Insurance Policy shall be provided by the Owner. The policy shall list Ajax Building Company, LLC and their subcontractors as additional or named insureds and the Owner shall provide for a waiver of subrogation with Ajax Building Company, LLC and their subcontractors. ▫ We have included Warranty Management for the project within the GMP. The charge for this service to be provided during the warranty period shall be $3,341 and shall be billed as a lump sum amount upon project Substantial Completion. ▫ A Construction Manager’s Contingency is included. This contingency is to be utilized by Ajax Building Company, LLC in executing the work described in this GMP Proposal as identified in the Agreement Between Owner and Construction Manager ▫ Based on current market volatility and because the specifications and equipment schedules are still being finalized, a Pre-Purchase Refinement Allowance of $200,000 is included. The purpose of this allowance is to reconcile the buyout after GMP award for costs associated with supply chain impacts subsequent to the buyout reconciliation change order. ▫ Architectural and/or Engineering Fees are not included. ▫ The Construction Manager’s Construction Phase Fee is included at the rate of 3.85% of the GMP which shall be converted to a lump sum upon acceptance of the GMP. ▫ This proposal does not include any provisions for enhanced hurricane protection (EHPA). ▫ Should the Owner elect to utilize the Direct Purchase Order process to save sales tax, the tax for actual purchases will be credited to the Owner. At the end of the Project, any refund for materials not purchased or surplus materials returned to suppliers plus the applicable sales tax amount shall be credited with an additive Change Order to the Agreement with the Construction Manager and Subcontractor’s Agreement. Surplus materials shall be the property of the Subcontractor and no refund or materials shall be due to the Owner. ▫ Appendix A to the project specifications is excluded from this GMP proposal. General Conditions and Contract Documents are as negotiated in the executed Contract Agreement. Any technical specifications required for his project are to be incorporated into the project specifications. Division 02 – Existing Conditions  Clarifications, qualifications and assumptions related to Division 02: ▫ Abatement and Remediation Work  We specifically exclude any asbestos abatement, lead paint abatement or removal, PCB abatement or removal, and related surveys, air monitoring, clearances, testing services, etc. ▫ Demolition / Selective Demolition AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022  Demolition work and selective demolition work, as required for the renovations and new construction, is included in this proposal.  The water and runoff generated from construction operations will be contained on the project site. It is assumed that the water and/or runoff generated from demolition operations will not require collection, treatment or disposal.  It is assumed that abandoned utilities will be disconnected and capped (not removed or filled).  We specifically exclude the relocation and/or reinstallation of any existing or temporary buildings, structures, etc.  The salvage of any materials, equipment, furniture, etc. is specifically excluded. It is assumed that all salvage operations by the Owner will have already been completed prior to the mobilization of the Construction Manager. Division 03 – Concrete  Clarifications, qualifications and assumptions related to Division 03: ▫ Concrete Work  Includes all shallow concrete foundations, shear walls, and elevator shafts up to bottom elevation of finished floor.  Includes all excavation, formwork and reinforcing.  Includes 4,000 psi concrete.  Includes membrane and crystalline waterproofing at elevator shafts.  Includes all plaza steps, ramps and site sidewalks.  Includes all excavation, formwork and reinforcing.  Includes 3,000 psi concrete.  Slab on grade earthwork, formwork, reinforcing and concrete are not included.  10-mil polyethylene vapor barrier is included under all new building concrete slabs. We specifically exclude any special vapor barriers, radon barriers, waterproofing membranes/coatings, or any other special membranes unless otherwise noted.  Standard subsoil termite treatment is included at the slab sub-grade. No special or extended warranties are included. Treatment or damage mitigation to existing construction is not included. ▫ General Concrete Items  No colored concrete, special mixes, special finishes, or admixtures are included.  We exclude any special rebar finishes, galvanizing, epoxy coatings, or special chairs/supports. Division 04 – Masonry  None Included. Division 05 – Metals  None Included. Division 06 – Wood, Plastics and Composites  None included. Division 07 – Thermal and Moisture Protection AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022  Clarifications, qualifications and assumptions related to Division 07: ▫ Waterproofing  Dampproofing / waterproofing of elevator pits is included in Division 03 - Concrete Division 08 – Openings  None Included Division 09 – Finishes  None Included Division 10 – Specialties  None Included Division 11 – Equipment  None Included Division 12 – Furnishings  None Included Division 13 – Special Construction  None Included. Division 14 – Conveying Systems  Clarifications, qualifications and assumptions related to Division 14: ▫ Elevators  Includes an allowance for one (1) 4500lb TK Evolution elevator and one (1) 2500lb TK EOX Elevator.  Includes standard finishes.  Includes one (1) set of protection pads.  Includes MAX predictive maintenance. Division 21 – Fire Suppression  None Included. Division 22 – Plumbing  None Included. Division 23 – HVAC  Clarifications, qualifications and assumptions related to Division 23: AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 ▫ HVAC Work  Chillers  Includes an allowance one (1) 200 ton JCI / York air cooled chiller in accordance with the 30% schematic narrative provided by Emerald Engineering, Inc. dated November 30, 2023.  Air Handling Units  Includes and allowance for all required JCI / York roof top central station air-handling units chiller in accordance with the 30% schematic narrative provided by Emerald Engineering, Inc. dated November 30, 2023. Division 26 – Electrical  Clarifications, qualifications and assumptions related to Division 26: ▫ Motors and Generators  Includes an allowance for one (1) new 400kW Caterpillar DG400-2 GC natural gas generator.  Includes all controls and remote annunciator panel.  Includes all automatic transfer switches (ATS-OS1, ATS-OS2, ATS-LS).  Includes manual transfer switch (MTS) and quick connect panel.  Includes sound attenuated aluminum closure. ▫ Transformers  An allowance for ABB Transformers as indicated on the Riser Diagram E-002-F and provided specification is included. ▫ Switchgear  An allowance for panels as indicated on the Riser Diagram E-002-F and provided specification is included.  AIC ratings were not provided. ABB has included 277/480V – 14kaic and 120/208V – 10kaic. HNDP and ECB are rated at 65kaic.  Includes power study.  Non-modular surge suppression is included. Division 27 – Communications  None Included. Division 28 – Electronic Safety and Security  None Included. Division 31 – Earthwork  Clarifications, qualifications and assumptions related to Division 31: ▫ Site Work / Earthwork  We have included a complete earthwork package in accordance with the ERP Documents dated December 15, 2023.  It is assumed that the existing soils are of an acceptable material and that compaction can be achieved under normal means and methods, and that over-excavation and/or replacement of unsuitable soils will not be required in the performance of the work. ▫ Deep Foundations  Piles / deep foundation systems are not included. AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 Division 32 – Exterior Improvements  Clarifications, qualifications and assumptions related to Division 32: ▫ Paving  We have not included any milling and/or resurfacing of existing roadways, parking lots or drives. It is anticipated that various roadways, paving, parking lots, etc. surrounding the project site will require resurfacing and/or repair at the completion of the project. We recommend that a more detailed evaluation be performed by the project team during the later stages of the project so that a definitive scope of work can be prepared and priced accordingly. ▫ Sidewalks, Hardscaping and Site Improvements  Plaza steps, ramps and site sidewalks are included in Division 03 – Concrete.  Site furnishings are not included. ▫ Landscaping and Irrigation  Not Included Division 33 – Utilities  Clarifications, qualifications and assumptions related to Division 33: ▫ Site Utilities  We have included a complete utilities package in accordance with the ERP Documents dated December 15, 2023. General Notes  General clarifications, qualifications and assumptions related to the GMP Proposal: ▫ In order to maintain the project schedule, the installation and/or finishing of drywall, doors, cabinets, casework, and other similar finishes/components may be required to commence prior to the HVAC system(s) being operational, conditioned air being achieved, and/or the building envelope being fully enclosed. ▫ Electronic, CAD or BIM “As-Builts” are not included. Ajax Building Company, LLC will maintain “As-Built” drawings at the jobsite throughout the construction phase and provide copies to the Architect and Owner at Final Completion. ▫ O&M training, manuals or video-training is not included for Owner furnished equipment or items provided by the Owner’s vendors. ▫ This GMP Proposal is not a line item GMP. Reallocation of any funds and/or budgets within the GMP (excluding allowances and General Conditions/General Requirements) is allowed with Owner concurrence, which shall not be unreasonably withheld. ▫ Various unforeseen conditions and discrepancies may arise during the construction phase. It is assumed that the Design Team and Owner will assign a staff member(s) that will be readily available to respond and provide timely assistance in resolving all issues that may arise. END OF CLARIFICATIONS, QUALIFICATIONS AND ASSUMPTIONS TO THE GMP PROPOSAL AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 COST REPORT NARRATIVE Ajax Building Company, LLC is confident that the GMP Cost Report included herein is representative of the proposed scope of work depicted in the GMP Documents. The work included in the GMP Proposal is based upon the List of Documents included in Section II of this proposal as amended by 1) the Drawing Review Comments, 2) the Clarifications, Qualifications, and Assumptions, 3) the Allowance Schedule, contained in Sections III and IV of this proposal. The Base Bid GMP Proposal for the Clearwater City Hall totals $7,407,439. The Base Bid GMP Proposal includes the Sitework & Utilities, Cast-in-Place Concrete Foundations and Foundation Walls, and General Conditions for the project in its entirety. Procurement of Elevators, Chillers, Electrical Switchgear, Panels and Generator equipment is also included due to extensive lead times from manufacturers for this material. This GMP is predicated on receiving future GMP’s for the remainder of the City Hall construction and the MSB Renovations. Reference the qualifications. AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 GMP Cost Report: BASE BID GMP CM Summary Report Cost Management Recap Sort Sequences: 1. Sec 2. Major Item Code 3. Not Used 4. Not Used Report includes Taxes & Insurance. Estimate File: :23.127_CLEARWATER CITY HALL ERP1_02.est - CITY OF CLEARWATER CITY HALL ERP 1, 761 PIERCE STREET, CLEARWATER, FL Estimator: WES STEVENS Primary Project Qty:0 SF Secondary Project Qty: 0 FLRS Estimate UM: Imperial 2/2/2024 7:16:22AM Description Total $Unit$ NOTICE : This Document is considered proprietary information and shall not be distributed beyond the intended recipient without the express written consent of Ajax Building Company, LLC !! Total Major Item Code 01300.000 GENERAL CONDITIONS $1,921,988 Total Major Item Code 01300.300 GENERAL REQUIREMENTS $619,963 Total Major Item Code 02000.000 MISCELLANEOUS ITEMS $51,700 Total Major Item Code 03000.000 CONCRETE WORK $1,329,140 Total Major Item Code 14000.000 CONVEYING SYSTEMS $364,097 Total Major Item Code 23000.000 HVAC WORK $557,000 Total Major Item Code 26000.000 ELECTRICAL WORK $617,447 Total Major Item Code 31000.000 SITEWORK $948,963 Total Major Item Code 32000.000 SITE IMPROVEMENTS Total Major Item Code 36000.000 BONDS & INSURANCE $123,774 Total Major Item Code 37000.000 WARRANTY $3,341 Total Major Item Code 50000.000 PRE PURCHASED REFINEMENT $200,000 Total Major Item Code 80000.000 CONTINGENCY $400,000 Total Major Item Code 95000.000 OVERHEAD & FEES $270,025 Total Sec BB BASE BID $7,407,439 Page 1 Sort Sequences: 1. Sec 2. Major Item Code 3. Not Used 4. Not Used Report includes Taxes & Insurance. Estimate File: :23.127_CLEARWATER CITY HALL ERP1_02.est - CITY OF CLEARWATER CITY HALL ERP 1, 761 PIERCE STREET, CLEARWATER, FL Estimator: WES STEVENS Primary Project Qty:0 SF Secondary Project Qty: 0 FLRS Estimate UM: Imperial 2/2/2024 7:16:22AM Description Total $Unit$ NOTICE : This Document is considered proprietary information and shall not be distributed beyond the intended recipient without the express written consent of Ajax Building Company, LLC !! ESTIMATE TOTALS $7,407,439 Page 2 AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 ALLOWANCE SCHEDULE The following allowances are included in the GMP Proposal where a clear scope has not been defined by the GMP Documents or where the items require further research. These allowances are for the cost of work only and do not include costs for insurance, bonds, contingency, fee, etc. It is understood that the Construction Manager’s Contract will require adjustments by change order (either additive or deductive) for reconciling the difference between each of the below listed allowances and the actual costs and/or savings realized for each allowance. Item No. Description Allowance Amount Division 01 – General Requirements Material Testing Allowance $35,000 Initial Survey Allowance $7,500 Division 03 – Concrete 100 Yard Structural Concrete Allowance $35,000 Division 14 – Conveying Equipment Machine Room-less Elevators Allowance $364,097 Division 23 – HVAC Air Cooled Chillers (Material Only) Allowance $260,000 Package Rooftop AHUs (Material Only) Allowance $297,000 Division 26 – Electrical Electrical Gear (Material Only) Allowance $204,948 400 kW Generator – CAT Allowance $412,499 Pre-Purchase Material Pre-Purchase Refinement Allowance $200,000 END OF ALLOWANCE SCHEDULE AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 SITE UTILIZATION PLAN NARRATIVE Refer to the attached Site Utilization Plan dated January 30, 2024 as prepared by Ajax Building Company, LLC and included in Section V-B of this proposal for the illustration of the below listed items. Temporary Fencing  Material: Six foot (6’) high galvanized chain link fencing will be utilized for the temporary construction fencing.  Locations: Temporary fencing will be installed at the locations indicated on the Site Utilization Plan.  Visual Barriers: Full-height windscreening will be installed as a visual barrier on all chain link fencing and gates. This visual barrier will be maintained for the duration of the project. Construction Entrances and Temporary Gates  Primary Construction Entrance: The primary construction entrance is located at Pierce Street. A 24’ wide vehicle gate will be located at this entrance.  Secondary Construction Entrances: Secondary entrances to the project site will be located Franklin Street. A 24’ wide vehicle gates will be located at these entrances. These entrances will serve as secondary and emergency access to the project site.  All construction entrances intended for vehicular traffic will be stabilized with gravel, limerock, crushed concrete, asphalt millings, or other stabilization materials as determined appropriate by Ajax Building Company, LLC. Although it is anticipated that a large portion of the stabilization materials will be inherently absorbed by the project site, Ajax Building Company, LLC will endeavor to remove and dispose of these stabilization materials to a practical limit prior to the installation of site finishes.  Note: The locations for all gates are indicated on the Site Utilization Plan. Site Security  Gate Security: All temporary gates, vehicle and pedestrian, will be chained and locked during non-work hours throughout the duration of the project.  Considerations for a night watchman are not included. Debris Removal  Roll-off containers will be supplied and maintained by Ajax Building Company, LLC for removing construction debris from the project site.  All roll-off container pulls will be scheduled by Ajax Building Company, LLC’s Project Superintendent.  Unless otherwise dictated by the progress/requirements of the project, Ajax Building Company, LLC will endeavor to perform all roll-off container pulls during business hours. Tree Protection / Erosion Control / Barricades  Tree protection: All tree protection required by the Contract Documents will be installed prior to the commencement of site work.  Erosion Control: All silt fencing, hay bales and other erosion control measures required by the Contract Documents will be installed prior to the commencement of site work.  Tree and Root Pruning: All tree and root pruning required will be performed in accordance with the Contract Documents. AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 Crane, Vehicle and Equipment Paths  Crane, vehicle and equipment paths required for equipment and/or vehicle travel, bearing, access, etc. within the project site will be stabilized with gravel, limerock, crushed concrete, asphalt millings, or other stabilization materials as determined appropriate by Ajax Building Company, LLC.  Although it is anticipated that a large portion of the stabilization materials will be inherently absorbed by the project site, Ajax Building Company, LLC will endeavor to remove and dispose of these stabilization materials to a practical limit prior to the installation of site finishes. On-Site Material Storage  Storage Containers: Various materials, equipment and fabricated items will be stored in Connex-type trailers, tractor trailers and storage boxes within the fenced area of the project site. All storage containers will be locked during non-work hours.  Open Material Storage: Various materials, equipment and fabricated items that do not lend themselves to be stored in containers will be stored and/or staged on the project site. Such items will be stored on dunnage and protected from the elements as necessary to ensure that that quality and condition of the items is not jeopardized. Temporary Facilities  Jobsite Office Trailers: The locations for jobsite office trailers are indicated on the Site Utilization Plan. The locations indicated have been proposed in an effort to minimize interference with construction activities and to allow for minimal disturbance of the completed construction when the office trailers are removed at the completion of the project. All jobsite office trailers will be well-maintained units.  Schedule: The project schedule indicates that the mobilization of jobsite office trailers will commence in July 2024 with the start of mobilization activities.  Temporary Power: o Temporary electrical service for the jobsite office trailers will be obtained from Duke Energy. The temporary electrical service is being provided by Duke Energy and will be installed by the Electrical Subcontractor o Temporary electrical service for the construction site will be obtained from Duke Energy. The temporary electrical service is being provided by Duke Energy and will be installed by the Electrical Subcontractor.  Temporary Water: o Temporary water service for the jobsite office trailers will be obtained from the City of Clearwater. The temporary water service is being provided by the City of Clearwater and will be installed by the Plumbing Subcontractor. o Temporary water service for the construction site will be obtained from the City of Clearwater. The temporary water service is being provided by the City of Clearwater and will be installed by the Plumbing Subcontractor.  Temporary Sanitary Sewer: o The temporary sanitary sewer service for the jobsite office trailers will be obtained by supplying a sanitary holding tank. o The temporary sanitary sewer service for the construction site will be obtained by 2) supplying portable toilet facilities (port-o-lets). AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 o In such cases that a holding tank or portable toilet facilities (port-o-lets) are required, those facilities will be serviced two (2) times per week or as otherwise necessary when they are in use.  Temporary Telephone and Internet Services: o Temporary telephone service for the jobsite office trailers will be obtained from TBD. The temporary telephone service is being provided by TBD and will be installed by the Electrical Subcontractor o Temporary internet service for the jobsite office trailers will be obtained from TBD. The temporary internet service is being provided by TBD and will be installed by the Electrical Subcontractor. Construction Traffic, Parking and Deliveries  Ajax Building Company, LLC Office Staff: Ajax office staff will utilize the Pierce Street entrance gate and drive for access, parking and project management activities. Parking for Ajax office staff will be in the location(s) indicated on the Site Utilization Plan.  Construction Employees and Personnel: Construction employees and personnel will utilize the Pierce Street entrance gate and drive for access and parking. Parking for construction employees and personnel will be in the location(s) indicated on the Site Utilization Plan.  Construction Deliveries: General construction related deliveries will utilize the Pierce Street Entrance gate and drive for access to the project site.  Considerations for offsite parking are not included in the ERP GMP Proposal. Maintenance of Site  Ajax Building Company, LLC will maintain all temporary fencing, visual windscreen barriers, tree protection, erosion control measures, construction storage areas, and construction parking areas to ensure safety and an acceptable appearance. It is assumed that the Owner will continue to maintain all other areas outside the construction site or not occupied by Ajax Building Company, LLC.  Street sweeping will be performed as necessary.  The site will be monitored for trash, debris, and general housekeeping. Cleanup and housekeeping will be performed on a regular basis as necessary to ensure safety and an acceptable appearance. Emergency Contact Information  Emergency Contacts: The following is a list of emergency contact numbers for Ajax Building Company, LLC personnel assigned to the project. Contact Person Job Title Contact Number Tim Sewell Regional Director 813-539-0551 Chris Brown Senior Project Manager 813-539-2771 Site Utilization Plan Clearwater City Hall January 30, 2024Secondary Construction Entrance Construction Entrance Construction Fencing Construction Trailer AJAX BUILDING COMPANY, LLC PROJECT NO. 50000230 City of Clearwater CLEARWATER CITY HALL GMP PROPOSAL NO. 1 – EARLY RELEASE January 30, 2024 GMP Proposal – Rev. 11/01/2022 SCHEDULE NARRATIVE Refer to the attached Master Project Schedule dated January 30, 2024 as prepared by Ajax Building Company, LLC and included in Section VI-B of this proposal for the illustration of the below listed items. The project schedule has been updated to include progress achieved through January 12, 2024. The project schedule included within this proposal is based on the information represented in the GMP Documents. The project schedule reflects an overall duration of nineteen (19) months for the construction phase of the project. The following contractual dates are incorporated into the CM Contract via this GMP Proposal. ▪ Substantial Completion February 5, 2026 ▪ Final Completion May 1, 2026 The following additional Milestone Dates are anticipated within the project schedule in order to achieve the contractual dates listed above. ▪ Mobilization / Start of Construction June 28, 2024 ▪ Top-Out of Building Structure February 12, 2025 ▪ Building Dry-In March 7, 2025 ▪ Permanent Power July 29, 2025 ▪ Owner Occupancy March 16, 2026 In order for Mobilization activities to commence on June 28, 2024 as scheduled, the following contractual activities will need to be completed as indicated. ▪ ERP GMP Negotiations Complete February 6, 2024 ▪ CM ERP GMP Amendment Executed February 15, 2024 ▪ Early Release Package 2 Documents April 11, 2024 ▪ Notice to Proceed ERP 2 GMP June 6, 2024 ▪ All Required Permits Issued June 14, 2024 Should any of the above listed dates not be met and therefore delay the commencement and/or progress of construction, the contractual substantial and final completion dates noted above will require extension on a day for day basis. In order to expedite the project start-up activities, the Design Team, the Construction Manager and the Owner will be required to closely coordinate and expedite submittal review/approval, respond to information requests, respond to conflicts/unforeseen conditions, etc. The schedule is based upon the assumption that any design revisions required to address future design review comments and/or permitting review comments will be issued to the Construction Manager within one (1) week of receipt of such comments with a directive to proceed. It is further assumed that such revisions (if any) will be minor in nature and will not result in a material change in the overall scope and/or direction of the project. Ajax Building Company, LLC will continue to work closely with the Project Team throughout the Preconstruction and Construction Phases of the project to ensure that all critical dates are maintained. Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0191 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Public Works Agenda Number: 6.8 SUBJECT/RECOMMENDATION: Approve a Guaranteed Maximum Price (GMP) to Biltmore Construction of Belleair FL for the construction of the Gateway Plaza (Mercado) in the amount of $930,929.00 pursuant to Request for Qualifications (RFQ) #40-20, Construction Manager at Risk (CMAR), and authorize the appropriate officials to execute same. (consent) SUMMARY: This a companion item to a CRA item requesting transfer of $1,154,762.61 to complete the Mercado construction. On May 20, 2021, Council approved a contract to Gibbs and Register to construct the Cleveland Street Streetscape Phase III (16-0003-UT) project. The Mercado design was not complete, and not included in the contract. On October 17, 2022, Council approved the shade structure and turf design concepts for the Mercado public space at the intersection of Cleveland St. and Gulf to Bay Blvd. On February 18, 2023, staff presented an overview to the CRA Trustees that the change order pricing from Gibbs & Register was over budget. Staff recommended allowing Gibbs & Register to complete the streetscape project and get new pricing from another firm to construct the Mercado portion. The City worked with Biltmore Construction under the CMAR, Continuing Services contract (RFQ #40-20), for a cost proposal to construct the Mercado. To realize cost savings to the City, Public Works will return to Council shortly for approval of a Purchase Order (PO) to USA Shade who was paid a deposit and designed and provided structure hardware under the initial Gibbs & Register contract, hence impractical to bid. The project is expected to be complete by September 2024. APPROPRIATION CODE AND AMOUNT: A first quarter budget amendment will establish capital project 315-C2105, Mercado-Downtown Gateway and recognize a budget increase of $1,154,762.61 of Community Redevelopment Agency (CRA) tax increment financing (TIF) funds transferred from the CRA to provide funding for the completion of the Mercado capital improvement project. STRATEGIC PRIORITY: Page 1 City of Clearwater Printed on 2/13/2024 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED?(Mandatory in NH) DESCRIPTION OF OPERATIONS belowIf yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIREDAUTOS ONLY 1/31/2024 Wallace Welch &Willingham,Inc.300 1st Ave S,5th FloorSt.Petersburg FL 33701 Certificates 727-522-7777 727-521-2902 certificates@w3ins.com American Guarantee &Liability Ins.Co.26247 BILTCON-01 Illinois Union Ins.Co.27960BiltmoreConstructionCo.,Inc.1055 Ponce de Leon BlvdBelleairFL33756 Endurance American Ins.Co.10641 Richmond National Insurance Company 17103 552698357 A X 2,000,000 X 1,000,000 15,000 2,000,000 4,000,000 X GLO008451109 1/1/2024 1/1/2025 4,000,000 A 1,000,000 X X X BAP008451209 1/1/2024 1/1/2025 ACD X X 15,000,000AUC578165510ELD30050796300RN70503218 1/1/20241/1/20241/1/2024 1/1/20251/1/20251/1/2025 X 0 A WC008451409 1/1/2024 1/1/2025 1,000,000 1,000,000 1,000,000 B Professional/Pollution LiaRetrodate1/1/2015 CEOG72498963004 1/1/2024 1/1/2025 Per ClaimAggregateDeductible 5,000,0005,000,00050,000 Re:#19-0026-EN Gateway Plaza (Mercado) City of Clearwater,Florida C/O Engineering Group100SouthMyrtleAveClearwaterFL33756-0000 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0123 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Planning & Development Agenda Number: 6.9 SUBJECT/RECOMMENDATION: Approve a professional services agreement and work order with Rowe Architects, LLC of Tampa, Florida to conduct a building conditions assessment for the North Ward School in the amount of $213,785.00 pursuant to Request for Qualifications (RFQ) No. 57-23, Specialized Historic Architectural Preservation Consulting Service, and authorize the appropriate officials to execute same. (consent) SUMMARY: On September 6, 2023, the City issued RFQ #57-23 soliciting qualifications from architectural firms specializing in historic preservation, rehabilitation, and adaptive reuse to prepare a building condition assessment, along with recommendations for improvements and cost estimates for the city-owned historic North Ward School. The goal of the project is to identify improvements that could make the building more occupiable, including the construction of a new connection between the original building and the 1926 addition. Three firms responded to the RFQ and the City interviewed two: Rowe Architects and DN’A Design & Architecture in collaboration with Walker Consultants Inc. The third firm, Fleischman Garcia Masloski was scheduled to be interviewed but withdrew before the presentation. Based on the materials submitted and information discussed in the interviews, the selection committee comprised of staff from Planning and Development, Economic Development and Housing, Engineering and General Services, selected Rowe Architects, LLC. Rowe Architects has worked on over 100 historic preservation projects, including 20 buildings on the National Register of Historic Places. They also have experience working on historic schools and obtaining preservation grant funding for various types of preservation projects. The scope of services as outlined in the Work Order involves the following five major tasks and should be completed within six months of the start date. ·historic building research and identification of potential grants to fund improvements ·building documentation which includes the creation of a digital 3D model of the building ·existing conditions assessment ·recommendations for pre-developer improvements and use analysis ·development of cost estimates for identified improvements Based on the recommendations of the assessment, the RFQ indicated the City may move forward with a portion of or all of the recommended improvements, including design, permitting, and construction administration services including coordination with the State Historic Preservation Officer (SHPO) to ensure any proposed improvements do not negatively impact a future development partner’s ability to obtain federal tax credits. Such phase would require another agreement and work order to be reviewed and approved by City Council. APPROPRIATION CODE AND AMOUNT: A first quarter budget amendment will provide a transfer of $213,785 from General Fund reserves to capital improvement project 315-C2101, North Ward Preservation, to fund this work order. USE OF RESERVE FUNDS: Funding for this contract will be provided by a first quarter budget amendment allocating General Fund reserves in the amount of $213,785 to capital improvement project C2101, North Ward Preservation. Inclusive of this item if approved, a net total of $2,957,880 of General Fund reserves has been used to Page 1 City of Clearwater Printed on 2/13/2024 File Number: ID#24-0123 date to fund expenditures in the 2023/24 operating budget. The remaining balance in General Fund reserves after the 8.5% reserve is approximately $40.6 million, or 20.4% of the current General Fund operating budget. STRATEGIC PRIORITY: The preparation of a building condition assessment of the historic North Ward School aligns with Strategic Plan Objective 1.2. Page 2 City of Clearwater Printed on 2/13/2024 H. Dean Rowe, FAIA 1934 - 1997 Rick Rowe, AIA Thomas A. Hammer, AIA, LEED AP Angela Hendershot, AIA, LEED AP, RID Stephen M. Williams, AIA John Hadley, AIA 100 Madison Street, Suite 200 Tampa, Florida 33602.4704 www.RoweArchitects.com 813.221.8771 AR0013510 January 16, 2024 Gina Clayton Planning and Development Director City of Clearwater 100 S. Myrtle Avenue Clearwater, Florida 33756 Dear Gina, In addition to the attached Consultant Work Order for the Specialized Historic Preservation Consulting Services for the North Ward School, we also wanted to share with you and the City of Clearwater's City Council a small qualifi cation package to support our belief that there is no better qualifi ed fi rm for this project than Rowe Architects. We are delighted to have been selected for this project. We know our passion for the rehabilitation of historic structures will be evident throughout this project. Our team offers a tremendous amount of experience within the realm of historic preservation. We are excited to help the City of Clearwater give new life to the North Ward School, and reimagine how the site may be developed for the betterment of the City and surrounding community. WE KNOW HISTORIC PRESERVATION. A signifi cant focus of our practice is historic preservation. Rowe Architects has worked on over 100 historic preservation projects, including several historic buildings in Pinellas County such as Historic St. Petersburg High School and more than 20 buildings on the National Register of Historic Places! This wealth of project experience is unmatched in the Tampa Bay area and is one of the strongest historic preservation portfolios in the state. WE DELIVER VALUE. Our in depth understanding and our unparalleled experience in reinvigorating historic buildings for modern use, combined with our rigorous, collaborative design process, will enable us to maximize the benefi cial impact of the City of Clearwater's investment and achieve your goals for the redevelopment of the North Ward School site. AN UNCOMMON COMMITMENT TO YOUR SUCCESS. Our team sees the preservation of historic buildings as a way of life. With our professionals, you will experience a planning and design process grounded in the passionate pursuit of excellence. In addition, our staff, along with our team of local consultant partners, gives you the resources needed for success. A successful historic rehabilitation project begins by selecting the right team. Rowe Architects has more demonstrated historic preservation success than any other fi rm on the west coast of Florida. We have the resources and passion needed to help you transform North Ward School. We’re ready to get started! ROWE ARCHITECTS Rick Rowe, AIA Principal-In-Charge 813.221.8771 x 1 r.rowe@rowearchitects.com JC Newman Cigar Factory Historic Renovations St. Petersburg High School Historic Renovations Sanchez y Haya Historic Renovations Academy of the Holy Names Historic Renovations University of Tampa Plant Hall Laser Scan Rowe Architects is a Tampa-based design fi rm that has evolved from the practice founded in 1965 by the late H. Dean Rowe, FAIA. The fi rm has an extensive award-winning history of providing quality professional architectural services on educational, institutional, commercial, multi-family, adaptive re-use and historic preservation projects throughout Florida. Rowe Architects offers full architectural, master planning, programming, building analysis and LEED Certifi cation services. The fi rm’s work has been recognized both nationally and regionally for design excellence and energy conservation. The principals and staff of Rowe Architects are intensely committed to our community and to providing an unparalleled quality of professional service while striving for architectural excellence on all projects undertaken by the fi rm. Our two strongest areas of specialization are education and historic preservation. We have completed literally hundreds of educational renovation projects, and we have one of the strongest historic preservation portfolios in the state. Partial lists of our historic preservation projects are shown in the following pages. Professional Excellence H. Dean Rowe, FAIA, founded the Firm in 1965 as H. Dean Rowe Associates Architects. In honor of Dean’s legacy, the fi rm is now known as Rowe Architects. We continue to operate under the goals that were established by Dean over 58 years ago. Rowe Architects has built our practice on the fact the architecture is a service profession. First and foremost we believe in providing excellent professional services to our clients in whatever capacity they may desire. Secondly, our practice is founded on our reputation for design excellence, regardless of the scale or scope of the project. Principals’ Experience Rick Rowe, AIA (42 years) Principal, Owner Angela Hendershot, AIA, LEED AP (17 years) Principal, Owner Stephen M. Williams, AIA (10 years) Principal, Owner John Hadley, AIA (11 years) Principal, Owner Thomas A. Hammer, AIA, LEED AP (52 years) Principal, Historic Preservation Architect Hands-on Principal Involvement Today, these fi ve hands-on principals manage Rowe Architects and are engaged in every project in the offi ce. Each serves in Principal in Charge and/or Project Management roles on assigned projects and each Principal serves in a constant capacity in their respective areas of expertise. Thomas A. Hammer, AIA, LEED AP has been with the fi rm for over 50 years. Tom’s expertise lies in the technical aspects of architecture with particular emphasis on the building envelope and historic preservation. Rick Rowe, AIA, oversees the fi rm’s design quality. Rick holds a Master of Architecture degree from Yale University. His work has consistently been recognized through numerous design awards, most recently receiving a Merit Award for Excellence in Architecture from AIA Tampa Bay for J.C. Newman Cigar Factory and Winter Haven Campus Library Renovations for Polk State College. Rick has been a principal of Rowe Architects since 1990. Firm Profi le Award Winning Firm Rowe Architects has received many design awards and recognition for our work and in 2000 were recognized by the Florida Association of the American Institute of Architects for having received the third highest number of Design Awards in the state of Florida. In 1996 the Florida Association of the American Institute of Architects recognized Rowe Architects for the fi rm’s history of accomplishments. The Institute bestowed upon the fi rm their highest honor, AIA Florida’s 1996 Firm Award. The Firm Award is the most prestigious award that a Florida architectural fi rm can receive. Having given the award to only seven fi rms at that time, the Florida Association recognized Rowe Architects for outstanding achievement in design, and service: to the community, education, the profession and the American Institute of Architects. Responsiveness From the time of its inception in 1965, the fi rm has been committed to excellence in the built environment. Cognizant that good design alone is not enough, the fi rm strives to be truly successful by ensuring that each project is responsive to the fi nancial, functional, aesthetic and emotional needs of its users. Client Involvement The fi rm operates through a unique process of internal interaction and advocacy, with extensive client involvement and a strong analytical system throughout the design process. The fi rm realizes that the project is being funded and will be operated by the client. Therefore the project must satisfy the needs and budget of the client. This is achieved by including the client as an integral member of the design team and as co-author of the design solution. Repeat Clients Rowe Architects has amassed an enviable record of design awards (more than 120 individual awards and recognitions) for their work. More importantly than the recognition, we have also achieved an impressive record of returning and continuing clients. Repeat clients represent approximately 90% of our work volume. Location The fi rm has continuously maintained a practice in downtown Tampa for more than fi fty years. The fi rm’s offi ce in Tampa has provided a base of operations for the fi rm to effectively serve clients throughout Florida. Corporate Structure Rowe Architects is a Limited Liability Company (LLC), registered in Florida for the practice of architecture. Small Business Enterprise Rowe Architects Incorporated is a Small Business Enterprise, certifi ed with the City of Tampa Small Business Enterprise Program and the Offi ce of Supplier Diversity, Hillsborough County Public Schools as a SBE/WMBE, vendor No. 12909. We are also certifi ed with the Hillsborough County Board of County Commissioners Economic Development Department DM/DWBE & SBE Programs Section as a Small Business, vendor No. HC-0537/06. In addition, we are self certifi ed under the North American Industrial System Code (NAISC) vendor No. 541310 as a Small Business. Years in Business Rowe Architects has been in business for 58 years, serving clients throughout central Florida. Firm Profi le Historic Academy of the Holy Names Rehabilitation Related Experience Rowe Architects has been rehabilitating historic buildings since 1974 when the fi rm converted a 1907 wholesale grocery warehouse in downtown Tampa into professional offi ces, including their own. Rowe Architects’ offi ces are still there, and we understand what it is like to work in a historic structure. Since then, Rowe Architects has worked on over 100 historic renovation / rehabilitation projects. Tom Hammer has led the fi rm’s preservation design since 1987 and has personally directed over 35 historic preservation projects, 13 of which are on the National Register of Historic Places, and 11 of those projects have been awarded Florida Trust for Historic Preservation awards. As Design Director, Rick Rowe is integrally involved in all of our historic preservation efforts and leads the interior design and space planning of all the fi rm’s historic preservation, addition, and adaptation projects. Firm principals Angela Hendershot, AIA, LEED AP, John Hadley, AIA, and Steve Williams, AIA are continuing Rowe Architects' tradition of excellence in historic preservation with notable projects including the rehabilitation of the Academy of the Holy Names, the Newman Cigar Factory, and St. Petersburg High School (respectively.) Our portfolio of renovation/addition projects includes many projects that had to remain open and operational throughout construction. For example, the historic rehabilitation of Sacred Heart Catholic Church in downtown Tampa included major building envelope repair: restoration of 70 stained glass windows, replacement of 30 wood windows, restoration of the granite and marble exterior walls, insulation of the attic, and roof repairs, as well as interior plaster repairs, upgrades to the HVAC and electrical power systems, and a new life safety system. Construction activities were carefully scheduled to allow daily and weekend services to continue uninterrupted. Thanks to careful planning and constant communication, the parish did not miss a single wedding, funeral, mass, or service during 15 months of construction. On the following page is a list of historic buildings rehabilitated by Rowe Architects, as well as selected existing conditions studies, reports, and assessments completed by the fi rm. In-House Areas of Specialization: Historic Building Renovation Historic Sacred Heart Catholic Church, Tampa, Florida 100 Madison Street (home of the Rowe Architects offi ces), Tampa, Florida • University of Florida (UF), Peabody Hall Rehabilitation (current); NRHP, Standards • UF, Library East Envelope Restoration (2021); NRHP, Standards • University of Tampa (UT), Plant Hall Minarets 5, 6 & 10 Restoration; NHL, Standards • PCS, St. Petersburg High School Rehabilitation & Addition (current); NRHP, Standards • Okeechobee Utility Authority, People’s Bank of Okeechobee Stabilization and Grant Submittal (2019) • JC Newman Cigar Factory Restoration (current); Grants, Standards • UF, HUB International Center Rehabilitation (2018); NRHP, Standards • Academy of the Holy Names, Historic Bayshore Building Rehabilitation (2020) • UF, Griffi n-Floyd Hall Reroofi ng (2019); NRHP, Standards • Tippin Water Treatment Facility, Administration Building Rehabilitation (current); Standards • Tippin Water Treatment Facility, Historic Pump Building Study and Concept Rehabilitation Design (2020); Standards • 500 Kennedy Boulevard Third Floor Adaptive Reuse (2018) • 500 Kennedy Boulevard Building Envelope Study and Repair (2018) • PCS, Woodlawn Elementary School Envelope and Interior Repairs (2017) • UF, Plaza of the Americas Rehabilitation (2016); NHD, Standards • Fort Meade City Hall Existing Conditions Analysis and Report (2016) • UF, Institutes of Black and Hispanic/Latino Cultures, Existing Conditions Analysis (2016) • UF, Library East AHU Replacement (2016); NRHP, Standards • 520 Tampa Street Existing Conditions Analysis and Concept Study (2015) • Thompson Cigar Factory Existing Conditions Assessment and Study (2015) • Union Depot Hotel Study, Emergency Assessment (2014); NRHP • NCF, Pei Residence Halls Castaldi Analysis and Report (2013) • HCPS, Edison Elementary School Renovations (2011) • Okeechobee County Courthouse Historic Rehabilitation (2010); Grants, Standards • PCS, Elfers Historic School Building Stabilization (2009) • HCPS, Westshore Elementary School Renovation (2009) • Charlotte County Courthouse (2008); Standards • HCPS, Gary School Report, Emergency Assessment (2008) • Veterans Administration, Bay Pines Medical Center Existing Conditions Report and Restoration (2007); NHD, Standards • 914 North Franklin Street Existing Conditions Analysis (2007) • Cuscaden Park Swimming Pool Rehabilitation (2005); NHD, Standards • Sacred Heart Catholic Church Historic Restoration (2004); Standards • Sacred Heart Catholic Church Entry Plaza Redesign (2004) • Okeechobee County Jail Exterior Masonry Stabilization (2004) • HCPS, D. W. Waters Career Center Historic Rehabilitation (2002); NRHP, Standards • Tippin Water Treatment Facility, Filtration Building Historic Restoration (2002); Standards • UF, Keene-Flint Hall Historic Rehabilitation and Addition (2001); NRHP, Standards • Sumter County Courthouse Historic Rehabilitation (2001); Grants, Standards • UF, Anderson Hall Historic Rehabilitation (2000); NRHP, Standards • 1511 & 1607 North 22nd Street Existing Conditions Report • Jesuit High School, St. Anthony’s Chapel Existing Conditions Report Code Analysis, and Expansion Options • Tampa Union Station Historic Rehabilitation (1998); NRHP, Grants • UF, Library East Rehabilitation and Special Collections Renovation (1998); NRHP • El Centro Español de Tampa Existing Conditions Report and Envelope Restoration (1997); NHL, Grants, Standards • Polk County Courthouse Historic Rehabilitation (1994); Grants, Standards • UT, H. B. Plant Hall Historic Verandah Restoration (1991); NHL, Grants, Standards • 556 Chapel Street Historic Brownstone Renovation (1986) • Tampa Theater Offi ce Building Rehabilitation (1982); NRHP, Standards • Gallie Hall Offi ce Building Historic Preservation (1982) • Tampa City Hall Historic Preservation (1982); NRHP, Standards • 100 East Madison Street Adaptive Reuse (1974) NRHP: National Register of Historic Places NHD: National Historic District NHL: National Historic Landmark Grants: Partially funded by grants Standards: The Secretary of the Interiors Standards for the Treatment of Historic Properties Historic Preservation Experience Grant Project Experience Project Year Type Grant Amount J.C. Newman Cigar Factory 2020 Hillsborough County Historic Preservation Challenge Grant $101,040 J.C. Newman Cigar Factory 2019 Hillsborough County Historic Preservation Challenge Grant $125,000 J.C. Newman Cigar Factory 2019 City of Tampa CRA Façade Improvement Program Grant $50,000 St. Petersburg High School 2019 Historic Preservation Special Category Grant $500,000 Peoples Bank of Okeechobee 2018 Historic Preservation Special Category Grant $500,000 Fort Meade City Hall 2016 Historic Preservation Matching Funds Grant $25,000 DeSoto County EOC 2007 HB 7121 Florida Department of Emergency Management Grant $913,883 DeSoto County EOC 2007 Hazard Mitigation Grant Program $333,271 Okeechobee County Courthouse 2007 Historic Preservation Special Category Grant $350,000 MacKay Estate House, Lake Alfred 2007 Historic Preservation Special Category Grant $335,000 Charlotte County Courthouse 2003 Historic Preservation Matching Funds Grant $50,000 Okeechobee County Courthouse 2003 Historic Preservation Matching Funds Grant $30,000 Homeland Security Grant Labs, Tampa/Miami/Lantana 2002 Homeland Security Grant $2,300,000 Sacred Heart Church 2002 Historic Preservation Special Category Grant Not Granted USF Chiles Center Facility 2002 Federal Grant $1,000,000 USF COPH/DOH Tampa Branch Lab 2002 United States Army Grant $1,000,000 Cuscaden Park Swimming Pool 2002 Urban Parks Recovery Act $1,000,000 Sumter County Courthouse 2001 Historic Preservation Special Category Grant $224,700 Sumter County Courthouse 1999 Historic Preservation Matching Funds Grant $12,500 Polk County Courthouse 1995 Historic Preservation Special Category Grant $228,000 Polk County Courthouse 1994 Historic Preservation Special Category Grant $331,000 Sumter County Courthouse 1993 Historic Preservation Special Category Grant $209,094 H. B. Plant Hall Verandahs; University of Tampa 1991-94 Historic Preservation Special Category Grant $290,000 Centro Español de Tampa; Ybor City 1991-93 Historic Preservation Special Category Grant $290,000 Tampa Union Station 1990-93 Intermodal Surface Transportation Efficiency Act of 1991 (ISTEA) $900,000 Polk County Courthouse 1991 Historic Preservation Special Category Grant $313,500 Sumter County Courthouse 1991 Historic Preservation Matching Funds Grant $17,500 Polk County Courthouse 1990 Historic Preservation Special Category Grant $375,000 Polk County Courthouse 1989 Historic Preservation Matching Funds Grant $20,000 Rowe Architects’ experience encompasses all aspects of historic preservation, including grant writing, feasibility studies, historic structures reports as well as the traditional aspects of architectural practice. We have a thorough knowledge of The Secretary of the Interior's Standards for the Treatment of Historic Properties and the State of Florida’s Historic Preservation Grant procedures and process. Tom Hammer has extensive personal experience in grant writing for historic preservation projects, including knowledge of current grant procedures and policies. Tom has also has attended the Florida Division of Historical Resources (FDHR) grant writing seminars and has served three times on the FDHR Historic Preservation Grants Review Panel. This gives our team a unique and valuable insight into what the review committees are looking for, and how to craft the grant applications for the best chance of award. We have also worked on projects which successfully pursued federal or municipal historic preservation tax credits, including the projects listed below. You’ll notice a chronological gap in grant- funded projects on this list, corresponding to the recent recession when federal and municipal grants were severely lessened or simply unavailable. Again, our decades of experience is valuable, as fi rms which have recently begun doing historic preservation work may have little to no experience in grant-funded projects. Grant-Funded Projects Project Staff and Function Historic St. Petersburg High School Rehabilitation EXPERIENCE 42 Total 40 with RAI 38 K-12 EDUCATION Master of Architecture Yale University, 1986 Bachelor of Design University of Florida, 1980 REGISTRATIONS Registered Architect State of Florida #AR0013510 National Council of Architectural Registration Boards RICK ROWE, AIA Principal-In-Charge, Owner Rick is a Principal, the Design Director and the Business Development Director at Rowe Architects Incorporated. The Tampa based fi rm has an award winning history of providing quality professional architectural services on educational, institutional, public safety, commercial, multi-use and historic preservation projects throughout Florida. The fi rm’s work, under Rick’s leadership, has been recognized nationally, regionally and locally for design excellence and energy conservation on projects throughout Florida. While in graduate school at Yale University School of Architecture, Rick studied design and architecture with two Pritzker Prize winning architects; Frank O. Gehry, FAIA and Sverre Fehn. Rick is an award- winning designer who has been recognized widely for his work. Rick was recently bestowed the Medal of Honor by AIA Tampa Bay for his commitment to the community and contribution to the architecture profession. ▪St. Petersburg High School Historic Renovation and Addition, St. Petersburg, Florida ▪Academy of the Holy Names High School Historic Renovation, Tampa, Florida ▪Tarpon Springs High School Renovation and Addition, Tarpon Springs, Florida ▪Tyrone Middle School Renovation and Addition, St. Petersburg, Florida ▪Leadership Center, Pinellas County Schools, Largo, Florida ▪Southeast High School Science Addition, Bradenton, Florida ▪Marchman Technical College Renovations, New Port Richey, Florida ▪Peter B. Davidson Middle School, Tampa, Florida ▪Mulrennan Middle School, Valrico, Florida ▪Valrico Elementary School, Valrico, Florida ▪Sulphur Springs K-8 Community School, Tampa, Florida ▪Polk State College WLR Building Renovations, Winter Haven, Florida ▪Historic JC Newman Cigar Factory ▪University of Tampa Historic Plant Hall ▪Historic Okeechobee County Courthouse ▪Historic Polk County Courthouse ▪Historic Charlotte County Courthouse ▪Polk State College Winter Haven Fine Arts Renovation ▪Historic Tampa Bay Boulevard Elementary School Renovation ▪Historic West Shore Elementary School Renovation ▪Chamberlain High School Renovation ▪Historic Alveo Building Remodeling ▪IDEA Victory Charter School ▪IDEA Jacksonville University Charter School ▪IDEA Jacksonville Bassett Charter School ▪IDEA Tampa Hart Pond Charter School ▪IDEA Polk Reynolds Charter School ▪IDEA Jacksonville Lane Lenox Charter School SELECTED PROJECT EXPERIENCE ▪NCARB Certifi cate Holder ▪American Institute of Architects Member ▪USF President’s Council, John & Grace Allen Society Member ▪USF School of Architecture and Community Design, Dean’s Advisory Committee ▪UF School of Architecture, Professional Liaison Committee ▪Yale Alumni Schools Committee ▪Recipient, Eduardo Garcia Award for Design Excellence, AIA Tampa Bay ▪Leadership Tampa Bay, 1996 ▪Leadership Tampa, 1997 ▪Urban Land Institute Member ▪USF Florida Center for Community Design and Research Advisory Committee PROFESSIONAL AFFILIATIONS EXPERIENCE 53 Total, 51 with RAI EDUCATION Master of Business Administration University of South Florida, 1980 Bachelor of Architecture University of Florida, 1968 REGISTRATIONS Registered Architect State of Florida #AR0006223 LEED Accredited Professional THOMAS A. HAMMER, AIA, LEED AP Principal, Historic Preservation Architect Tom Hammer has been a principal of Rowe Architects since 1977. His architectural design, technical expertise and project management experience encompasses nearly the full range of the fi rm’s project history. Tom is a LEED Accredited Professional whose expertise is in historic rehabilitation, the technical aspects of architecture and the building envelope. He serves as a Principal and Project Manager on select historic preservation projects. As the fi rm’s former Technical Director, Tom's expertise lies in the Construction Document and Construction Administration phases of the fi rm’s projects. Tom’s advanced business education (USF MBA) enables him to provide critical input into project management, budgeting and cost control monitoring. ▪D. W. Waters Career Center Historic Rehabilitation, Tampa, Florida *National Register of Historic Places ▪University of Tampa, Plant Hall Historic Restoration, Tampa, Florida *National Historic Landmark ▪St. Petersburg High School Campus Historic Rehabilitation and Addition, St Petersburg, Florida *National Register of Historic Places ▪Centro Espanol de Tampa Historic Restoration, Ybor City, Florida *National Historic Landmark ▪University of Florida, Peabody Hall Historic Rehabilitation, Gainesville, Florida *National Register of Historic Places ▪University of Florida, Anderson Hall Historic Rehabilitation, Gainesville, Florida *National Register of Historic Places ▪University of Florida, Keene-Flint Hall Historic Rehabilitation, Gainesville, Florida *National Register of Historic Places ▪University of Florida, Library East Historic Rehabilitation, Gainesville, Florida *National Register of Historic Places ▪Polk County Courthouse Historic Rehabilitation, Bartow, Florida *National Register of Historic Places ▪Bay Pines Medical Center Historic Rehabilitation, St. Petersburg, Florida *National Register of Historic Places ▪Old City Hall Historic Rehabilitation, City of Tampa, Tampa, Florida *National Register of Historic Places ▪Academy of The Holy Names Campus Historic Rehabilitation, Tampa, Florida ▪Union Railroad Station Historic Rehabilitation, Tampa, Florida *National Register of Historic Places ▪J.C. Newman Cigar Factory Historic Rehabilitation, Tampa, Florida *National Landmark District SELECTED PROJECT EXPERIENCE ▪Guest Lecturer, University of Florida, Preservation Institute: Nantucket ▪NCARB Architectural Registration Exam Juror, Building Design (6 years) ▪NCARB Architectural Registration Exam Juror, Site Design (3 years) ▪Leadership Tampa, Class of 2001 ▪Leadership Tampa Bay, Class of 1998 ▪Board of Directors, Tampa Lighthouse for the Blind (2000 - 2009) ▪Board of Directors, Florida Foundation for Architecture (1996 - 2001) ▪Member, Tampa Preservation, Inc. PROFESSIONAL AFFILIATIONS EXPERIENCE 11 Total 5 with RAI 4 K-12 EDUCATION Master of Architecture University of Maryland, 2011 Bachelor of Arts University of Notre Dame, 2005 REGISTRATIONS Registered Architect State of Florida #AR99210 JOHN HADLEY, AIA Principal, Owner John has eleven years of experience, ranging in project scale and typology. He has worked on technically demanding projects in the commercial, educational and public safety fi elds, as well as experience working in historically signifi cant buildings. John participates in master planning and contributes to all project phases from conceptual design to full construction administration. John has recently overseen a multi-phase renovation at the J.C. Newman Cigar Company's headquarters in Ybor City. The building is a historic cigar factory and is located in a National Historic Landmark District. John has managed the complex challenge of creating modern, fresh commercial spaces in a 100+ year old building. Building systems, structural remediation and code updates were required. The J.C. Newman Cigar Company came to Rowe Architects with vision and ambition but little programming, design or construction experience. John and the rest of the RAI team helped J.C. Newman realize its dream for a revamped work space and company culture. ▪Mildred Helms Elemetary School Renovation and Addition, Largo, Florida ▪St. Petersburg High School Historic Renovation and Addition, St. Petersburg, Florida ▪Academy of the Holy Names High School Historic Renovation, Tampa, Florida ▪Tarpon Springs High School Renovation and Addition, Tarpon Springs, Florida ▪Tyrone Middle School Renovation and Addition, St. Petersburg, Florida ▪J.C. Newman Cigar Factory Historic Renovation, Tampa, Florida ▪Tippin Adminsitration Buidling Historic Renovation, Tampa, Florida ▪University of Florida, Peabody Hall Historic Renovation, Gainesville, Florida ▪Leadership Center, Pinellas County Schools, Largo, Florida ▪Marathon High School Athletic Complex, Marathon, Florida ▪Polk State College Winter Haven Fine Arts Renovation ▪Historic Sanchez y Haya Adaptive Reuse ▪Cigar Workers Park ▪Historic Roosevelt Elementary School Renovation ▪Historic Newman-Peters Residential Addition ▪Historic Tampa City Hall Interior Renovations ▪Historic Tippin Pump Building Conceptual Design ▪City of Tampa Tippin High Service Pump Station SELECTED PROJECT EXPERIENCE thank you! Exhibit A Exhibit A Exhibit A Exhibit A Exhibit A Exhibit A Exhibit A Exhibit A Rowe Architects, LLC I I Administrative I WGI Master Consulting En ineers, Inc. I Sebastian Design Rate $250.00 $200.00 $175.00 $110.00 $90.00 Rate $100.00 Rate $340.00 $280.00 $237.00 $146.00 $146.00 $100.00 Rate $200.00 $125.00 $105.00 $ 85.00 $ 55.00 Rate $65.00 Procurement Division 100 S Myrtle Ave Clearwater FL 33756-5520 PO Box 4748, 33578-4748 727-562-4630 Tel REQUEST FOR QUALIFICATIONS #57-23 Specialized Historic Architectural Preservation Consulting Services September 6, 2023 NOTICE IS HEREBY GIVEN that sealed Statements of Qualifications will be received by the City of Clearwater (City) until 10:00 AM, Local Time, October 6, 2023, to provide Specialized Historic Architectural Preservation Consulting Services. Brief Description: The City of Clearwater, Florida is soliciting qualifications from architectural firms specializing in historic preservation, rehabilitation, and adaptive reuse to prepare a building condition assessment, along with recommendations for improvements and cost estimates for the historic North Ward School located at 900 North Osceola Avenue. Responses must be in accordance with the provisions, specifications and instructions set forth herein and will be received by the Procurement Division until the above noted time, when they will be publicly acknowledged and accepted. This Request for Qualifications, any attachments and addenda are available for download at https://www.myclearwater.com/business/rfp Please read the entire solicitation package and submit the response in accordance with the instructions. This document (less this invitation and the instructions) and any required documents, attachments, and submissions will constitute the response. General, Process, or Technical Questions concerning this solicitation should be directed, IN WRITING, to the Procurement Manager. This Request for Qualifications is issued by: Lori Vogel, CPPB Procurement Manager lori.vogel@myclearwater.com INSTRUCTIONS Specialized Historic Architectural Preservation Consulting Services 2 RFQ #57-23 i.1 VENDOR QUESTIONS: All questions regarding the contents of this solicitation, and solicitation process (including requests for ADA accommodations), shall be directed solely to the Contact listed on Page One (1). Questions should be submitted in writing via letter, fax or email. Questions received less than ten (10) calendar days prior to the due date and time may be answered at the discretion of the City. i.2 ADDENDA/CLARIFICATIONS: Any changes to the specifications will be in the form of an addendum. Addenda are posted on the City website no less than seven (7) days prior to the Due Date. Vendors are cautioned to check the Purchasing Website for addenda and clarifications prior to submitting their response. The City cannot be held responsible if a vendor fails to receive any addenda issued. The City shall not be responsible for any oral changes to these specifications made by any employees or officer of the City. Failure to acknowledge receipt of an addendum may result in disqualification of a response. i.3 DUE DATE & TIME FOR SUBMISSION AND OPENING: Date: October 6, 2023 Time: 10:00 AM (Local Time) The City will open all responses properly and timely submitted and will record the names and other information specified by law and rule. All responses become the property of the City and will not be returned except in the case of a late submission. Respondent names, as read at the opening, will be posted on the City website. Once a notice of intent to award is posted or 30 days from day of opening elapses, whichever occurs earlier, responses are available for inspection by contacting the Procurement Division. i.4 SUBMIT RESPONSES TO: It is recommended that responses are submitted electronically through our bids website at https://www.myclearwater.com/business/rfp Respondents may mail or hand-deliver responses to the address below. E-mail or fax submissions will not be accepted. Use label at the end of this solicitation package City of Clearwater Attn: Procurement Division 100 S Myrtle Ave, 3rd Fl, Clearwater FL 33756-5520 or PO Box 4748, Clearwater FL 33758-4748 Responses will be received at this address. Respondents may mail or hand-deliver proposals; e- mail or fax submissions will not be accepted. No responsibility will attach to the City of Clearwater, its employees or agents for premature opening of a response that is not properly addressed and identified. i.5 LATE RESPONSES. The respondent assumes responsibility for having the response delivered on time at the place specified. All responses received after the date and time specified shall not be considered and will be returned unopened to the respondent. The respondent assumes the risk of any delay in the mail or in handling of the mail by employees of the City of Clearwater, or any private courier, regardless whether sent by mail or by means of personal delivery. It shall not be sufficient to show that you mailed or commenced delivery before the due date and time. All times are Clearwater, Florida local times. The respondent agrees to accept the time stamp in the City’s Procurement Division as the official time. i.6 LOBBYING; LOBBYING NO-CONTACT PERIOD; QUESTIONS REGARDING SOLICITATION. From the time a competitive solicitation is posted until such time as the contract is awarded by the city or the solicitation is cancelled, all bidders, offerors, respondents, including their employees, representatives, and other individuals acting on their behalf, shall be prohibited from lobbying city officers, city employees, and evaluation committee members. INSTRUCTIONS Specialized Historic Architectural Preservation Consulting Services 3 RFQ #57-23 Violation of this section may result in rejection/disqualification from award of the contract arising out of the competitive solicitation. All questions regarding the competitive solicitation must be directed to the procurement manager or designee, who will respond in writing and post such response to ensure that all respondents receive the same information during the No-Contact Period. The penalty for violating the No-Contact Period may include suspension or debarment i.7 RESPONSIBILITY TO READ AND UNDERSTAND. Failure to read, examine and understand the solicitation will not excuse any failure to comply with the requirements of the solicitation or any resulting contract, nor shall such failure be a basis for claiming additional compensation. If a vendor suspects an error, omission or discrepancy in this solicitation, the vendor must immediately and in any case not later than seven (7) business days in advance of the due date notify the contact on page One (1). The City is not responsible for and will not pay any costs associated with the preparation and submission of the response. Respondents are cautioned to verify their responses before submission, as amendments to or withdrawal of responses submitted after time specified for opening of responses may not be considered. The City will not be responsible for any respondent errors or omissions. i.8 FORM AND CONTENT OF RESPONSES. Unless otherwise instructed or allowed, responses shall be submitted on the forms provided. An original and the designated number of copies of each response are required. Responses, including modifications, must be submitted in ink, typed, or printed form and signed by an authorized representative. Please line through and initial rather than erase changes. If the response is not properly signed or if any changes are not initialed, it may be considered non-responsive. The City may require that an electronic copy of the response be submitted. The response must provide all information requested and must address all points. The City does not encourage exceptions. The City is not required to grant exceptions and depending on the exception, the City may reject the response. i.9 DEBARMENT DISCLOSURE. If the respondent has been debarred, suspended, or otherwise lawfully precluded from participating in any public procurement activity, including being disapproved as a (sub)contractor with any federal, state, or local government, or if any such preclusion from participation from any public procurement activity is currently pending, the respondent shall include a letter with its response identifying the name and address of the governmental unit, the effective date of this suspension or debarment, the duration of the suspension or debarment, and the relevant circumstances relating to the suspension or debarment. If suspension or debarment is currently pending, a detailed description of all relevant circumstances including the details enumerated above must be provided. A response from a respondent who is currently debarred, suspended or otherwise lawfully prohibited from any public procurement activity may be rejected. i.10 RESERVATIONS. The City reserves the right to reject any or all responses or any part thereof; to reissue the solicitation; to reject non-responsive or non-responsible responses; to reject unbalanced responses; to reject responses where the terms and/or awards are conditioned upon another event; to reject individual responses for failure to meet any requirement; to award by part or portion, or total; to make multiple awards; to waive minor irregularities, defects, omissions, technicalities or form errors in any response. The City may seek clarification of the response from respondent at any time, and failure to respond is cause for rejection. Submission of a response confers on respondent no right to an award or to a subsequent contract. The City is responsible to make an award that is in the best interest of the City. All decisions on compliance, evaluation, terms and conditions shall be made solely at the City’s discretion and made to favor the City. No binding contract will exist between the respondent and the City until the City executes a written contract or purchase order. i.11 OFFICIAL SOLICITATION DOCUMENT. Changes to the solicitation document made by a respondent may not be acknowledged or accepted by the City. Award or execution of a contract does not constitute acceptance of a changed term, condition or specification unless specifically acknowledged and agreed to by the City. The copy maintained and published by the City shall be INSTRUCTIONS Specialized Historic Architectural Preservation Consulting Services 4 RFQ #57-23 the official solicitation document. i.12 ETHICS. It is the intention of the City to promote courtesy, fairness, impartiality, integrity, service, professionalism, economy, and government by law in the Procurement process. The responsibility for implementing this policy rests with each individual who participates in the procurement process, including respondents and contractors. To achieve the purpose of this Article, it is essential that respondents and contractors doing business with the City also observe the ethical standards prescribed herein. It shall be a breach of ethical standards to: a. Exert any effort to influence any City employee or agent to breach the standards of ethical conduct. b. Intentionally invoice any amount greater than provided in Contract or to invoice for Materials or Services not provided. c. Intentionally offer or provide sub-standard Materials or Services or to intentionally not comply with any term, condition, specification or other requirement of a City Contract. i.13 GIFTS. The City will accept no gifts, gratuities or advertising products from respondents or prospective respondents and affiliates. i.14 RIGHT TO PROTEST. Pursuant to Section 2.562(3), Clearwater Code of Ordinances, a bidder who submitted a response to a competitive solicitation and was not selected may appeal the decision through the bid protest procedures, a copy of which shall be available in the Procurement Division. A protesting bidder must include a fee of one percent of the amount of the bid or proposed contract to offset the City’s additional expenses related to the protest. This fee shall not exceed $5,000.00 nor be less than $50.00. Full refund will be provided should the protest be upheld. No partial refunds will be made. ADDRESS PROTESTS TO: City of Clearwater - Procurement Division 100 So Myrtle Ave, 3rd Fl Clearwater FL 33756-5520 or PO Box 4748 Clearwater FL 33758-4748 INSTRUCTIONS – EVALUATION Specialized Historic Architectural Preservation Consulting Services 5 RFQ #57-23 i.15 EVALUATION PROCESS. Responses will be reviewed by a screening committee comprised of City employees and/or authorized agents. The City staff may or may not initiate discussions with respondents for clarification purposes. Clarification is not an opportunity to change the response. Respondents shall not initiate discussions with any City employee or official. Respondent is hereby notified that Section 287.05701, Florida Statutes, requires that the City may not request documentation of or consider a vendor's social, political, or ideological interests when determining if the vendor is a responsible vendor. i.16 CRITERIA FOR EVALUATION AND AWARD. The City evaluates three (3) categories of information: responsiveness, responsibility, and the technical response. All responses must meet the following responsiveness and responsibility criteria. a) Responsiveness. The City will determine whether the response complies with the instructions for submitting responses including completeness of response which encompasses the inclusion of all required attachments and submissions. The City must reject any responses that are submitted late. Failure to meet other requirements may result in rejection. b) Responsibility. The City will determine whether the respondent is one with whom it can or should do business. Factors that the City may evaluate to determine "responsibility" include, but are not limited to: past performance, references (including those found outside the response), compliance with applicable laws, respondent's record of performance and integrity- e.g. has the respondent been delinquent or unfaithful to any contract with the City, whether the respondent is qualified legally to contract with the City, financial stability and the perceived ability to perform completely as specified. A respondent must at all times have financial resources sufficient, in the opinion of the City, to ensure performance of the contract and must provide proof upon request. City staff may also use Dun & Bradstreet and/or any generally available industry information. The City reserves the right to inspect and review respondent’s facilities, equipment and personnel and those of any identified subcontractors. The City will determine whether any failure to supply information, or the quality of the information, will result in rejection. c) Technical Response. The City will determine how well responses meet its requirements in terms of the response to the solicitation and how well the offer addresses the needs of the project. The City will rank offers using a point ranking system (unless otherwise specified) as an aid in conducting the evaluation. The criteria that will be evaluated and their relative weights are: Evaluation Criteria Points Experience and Qualifications of Firm and Project Team (Tab 2) 50 Approach to Historic Preservation and Adaptive Reuse (Tab 3) 35 References (Tab 4) 15 i.17 SHORT-LISTING. The City at its sole discretion may create a short-list of the highest ranked proposals based on a preliminary evaluation against the evaluation criteria. Only those short-listed proposers would be invited to give presentations and/or interviews. The City will finalize ranking of the firms upon conclusion of presentations/interviews. i.18 PRESENTATIONS/INTERVIEWS. If requested, the respondent must provide a formal presentation and/or interview. The location for these presentations and/or interviews will be determined by the City and may be held virtually. i.19 CONTRACT NEGOTIATIONS AND ACCEPTANCE. Respondent must be prepared for the City to accept the response as submitted. If respondent fails to sign all documents necessary to successfully execute the final contract within a reasonable time as specified, or negotiations do not INSTRUCTIONS – EVALUATION Specialized Historic Architectural Preservation Consulting Services 6 RFQ #57-23 result in an acceptable agreement, the City may reject response or revoke the award, and may begin negotiations with another Respondent. Final contract terms must be approved or signed by the appropriately authorized City official(s). No binding contract will exist between the respondent and the City until the City executes a written contract or purchase order. i.20 NOTICE OF INTENT TO AWARD. Notices of the City’s intent to award a Contract are posted to Purchasing’s website. It is the respondent’s responsibility to check the City of Clearwater’s Purchasing website at https://www.myclearwater.com/business/rfp to view the Procurement Division’s Intent to Award postings. i.21 RFQ TIMELINE. All dates are tentative and subject to change. Release RFQ: September 6, 2023 Advertise Tampa Bay Times: September 6, 2023 Responses due: October 6, 2023 Review responses/presentations: October 6, 2023 – October 20, 2023 Award recommendation: October 20, 2023 Council authorization: December 2023 Contract begins: December 2023 DETAILED SPECIFICATIONS Specialized Historic Architectural Preservation Consulting Services 7 RFQ #57-23 1. BACKGROUND. The former North Ward Elementary School site is 1.989 acres in area and is bounded by Cedar Street to the north, N. Fort Harrison Avenue to the east, Nicholson Street to the south, and N. Osceola Avenue to the west. The site is located adjacent to the city’s Downtown Core in the Old Bay Character District and is governed by the Clearwater Downtown Redevelopment Plan. The site is also located within the boundaries of the North Greenwood Community Redevelopment Area (CRA) which was adopted in May 2023 . The City of Clearwater purchased the property for $1,800,000 on April 4, 2019. In addition, the City conducted an environmental analysis, including a subsurface investigation to determine there was no impact from the former automobile use located at the northeast corner of the City. In 2021 the city repaired an area of the roof on the original portion of the school, tented it for termites, replaced some broken windows, and made minor plumbing repairs. Since that time minimal maintenance has occurred. The North Ward School includes a total of 5 structures on the site and is 1.989 acres in area. The primary structure is the original 1915 school building and the 1926 addition which included a two- story brick addition connected by a one-story hallway. A one-story addition was made to the rear of the original structure which included a masonry cafeteria in 1945 and a one-story library and kitchen in 1951. A former car dealership, built circa 1927, is located at the northeast corner of the site and was converted to a classroom and cafeteria annex. There is also a mechanical building constructed in 1996, an unchanged small domed building near the cafeteria constructed circa 1965, and an open pavilion that provides shade over the recreation courts. The former North Ward Elementary School retains a high level of integrity and remains in its original location. It was constructed within a setting of mixed residential and commercial properties along a major road corridor. Alterations to the original floorplans of the 1915 and 1926 buildings are minor and are related primarily to the addition of the lunchroom and cafeteria in the 1940s and 1950s. The original brick exteriors remain, along with the original decorative elements which were minimal in design. The clay tile roofing has been replaced with composition shingles without altering the original form. Although some of the historic materials, such as the windows, have been replaced, an effort was made to retain the original design. Original interior materials such as the oakwood floors, classroom wardrobes, radiators, doors, interior windows, stairwells, and a semicircular wood stage remain, demonstrate the historic workmanship that went into the school building. DETAILED SPECIFICATIONS Specialized Historic Architectural Preservation Consulting Services 8 RFQ #57-23 North Ward School Photo Historic Photograph, 1922 North Ward School – Original Building North Ward School - 1926 Addition 2. SCOPE. The City of Clearwater’s goal is to preserve and activate the North Ward School and re- establish its prominence in the community, create synergy with surrounding development, and facilitate neighborhood vibrancy and vitality. Key objectives include: • Adaptive reuse of the historic building • Reuse or replacement of the non-contributing building on the northeast corner of the site which historically housed a car dealership • Potential intensification of the site through new low-rise construction in keeping with the site’s character and historic setting. • Activated street level through uses and potential gathering spaces • Connections to the neighborhood through the site’s edges • Creation of livable wage jobs • Sustainable redevelopment • Increase building/site resiliency While the City does not currently have a development partner it will seek one through a Request for Proposal. It is anticipated the resulting project will include a mix of uses that will provide a component with public accessibility and that will generate pedestrian activity and attract day-time and night-time users. Preferred uses will include first-floor retail, restaurant/hospitality uses, artisans, housing (missing middle housing, micro-housing, etc.), makers space, co-work and/or small office suites, as well as space for educational and art/theater uses. DETAILED SPECIFICATIONS Specialized Historic Architectural Preservation Consulting Services 9 RFQ #57-23 At this time the City of Clearwater is seeking to enter into a Professional Services Agreement with an experienced architectural/engineering team, to perform specialized historic preservation architectural and engineering services to obtain a building condition assessment of the North Ward School along with recommendations and cost estimates for improvements the City could construct to protect the building and minimize any further deterioration until a development partner is secured. Consideration should also be given to identify improvements that could make the building more occupiable, including the construction of a new connection between the original building and the 1926 addition. In addition, the assessment should emphasize sustainable building practices, including but not limited to, sustainable siting, energy and water efficiency, green building materials and healthy indoor environmental quality. Based on the recommendations of the assessment, the City may move forward with a portion of or all of the recommended improvements including design, permitting, and construction administration services including coordination with the State Historic Preservation Officer (SHPO) to ensure any proposed improvements do not negatively impact a future development partner’s ability to obtain federal tax credits. 3. MINIMUM QUALIFICATIONS. Responding Firms shall have a minimum of five (5) years of experience in historical preservation architecture and adaptive reuse of historic structures. 4. INSURANCE REQUIREMENTS. The Contractor (respondent) shall, at its own cost and expense, acquire and maintain (and cause any subcontractors, representatives or agents to acquire and maintain) during the term with the City, sufficient insurance to adequately protect the respective interest of the parties. Coverage shall be obtained with a carrier having an AM Best Rating of A- VII or better. In addition, the City has the right to review the Contractor’s deductible or self-insured retention and to require that it be reduced or eliminated. Specifically the Contractor must carry the following minimum types and amounts of insurance on an occurrence basis or in the case of coverage that cannot be obtained on an occurrence basis, then coverage can be obtained on a claims-made basis with a minimum three (3) year tail following the termination or expiration of this Agreement. Specific work may require additional coverage on a case by case basis: a. Commercial General Liability Insurance coverage, including but not limited to, premises operations, products/completed operations, products liability, contractual liability, advertising injury, personal injury, death, and property damage in the minimum amount of $1,000,000 (one million dollars) per occurrence and $2,000,000 (two million dollars) general aggregate. b. Commercial Automobile Liability Insurance coverage for any owned, non-owned, hired or borrowed automobile is required in the minimum amount of $1,000,000 (one million dollars) combined single limit. c. Unless waived by the State of Florida and proof of waiver is provided to the City, statutory Workers’ Compensation Insurance coverage in accordance with the laws of the State of Florida, and Employer’s Liability Insurance in the minimum amount of $1,000,000 (one million dollars) each employee each accident, $1,000,000 (one million dollars) each employee by disease, and $1,000,000 (one million dollars) disease policy limit. Coverage should include Voluntary Compensation, Jones Act, and U.S. Longshoremen’s and Harbor Worker’s Act coverage where applicable. Coverage must be applicable to employees, contractors, subcontractors, and volunteers, if any. d. Professional Liability Insurance coverage appropriate for the type of business engaged in by the Contractor with minimum limits of $1,000,000 (one million dollars) per occurrence. If a claims made form of coverage is provided, the retroactive date of coverage shall be no later than the inception date of claims made coverage, unless prior policy was extended indefinitely to cover prior acts. Coverage shall be extended beyond the policy year either by a supplemental extended reporting period (ERP) of as great a duration as available, and with no DETAILED SPECIFICATIONS Specialized Historic Architectural Preservation Consulting Services 10 RFQ #57-23 less coverage and with reinstated aggregate limits, or by requiring that any new policy provide a retroactive date no later than the inception date of claims made coverage. The above insurance limits may be achieved by a combination of primary and umbrella/excess liability policies. OTHER INSURANCE PROVISIONS. a. Prior to the execution of this Agreement, and then annually upon the anniversary date(s) of the insurance policy’s renewal date(s) for as long as this Agreement remains in effect, the Contractor will furnish the City with a Certificate of Insurance(s) (using appropriate ACORD certificate, SIGNED by the Issuer, and with applicable endorsements) evidencing all of the coverage set forth above and naming the City as an “Additional Insured.” In addition, when requested in writing from the City, Contractor will provide the City with certified copies of all applicable policies. The address where such certificates and certified policies shall be sent or delivered is as follows: City of Clearwater Attn: Procurement Division, RFQ #57-23 P.O. Box 4748 Clearwater, FL 33758-4748 b. Contractor shall provide thirty (30) days written notice of any cancellation, non-renewal, termination, material change or reduction in coverage. c. Contractor’s insurance as outlined above shall be primary and non-contributory coverage for Contractor’s negligence. d. Contractor reserves the right to appoint legal counsel to provide for the Contractor’s defense, for any and all claims that may arise related to Agreement, work performed under this Agreement, or to Contractor’s design, equipment, or service. Contractor agrees that the City shall not be liable to reimburse Contractor for any legal fees or costs as a result of Contractor providing its defense as contemplated herein. The stipulated limits of coverage above shall not be construed as a limitation of any potential liability to the City, and failure to request evidence of this insurance shall not be construed as a waiver of Contractor’s obligation to provide the insurance coverage specified. MILESTONES Specialized Historic Architectural Preservation Consulting Services 11 RFQ #57-23 1. ANTICIPATED BEGINNING AND ENDING DATE. December 2023 – November 2024 If the commencement of performance is delayed because the City does not execute the contract on the start date, the City may adjust the start date, end date and milestones to reflect the delayed execution. 2. EXTENSION. The City reserves the right to extend the term of this contract, provided however, that the City shall give written notice of its intentions to extend this contract no later than thirty (30) days prior to the expiration date of the contract. RESPONSE FORMAT Specialized Historic Architectural Preservation Consulting Services 12 RFQ #57-23 1. RESPONSE SUBMISSION. It is recommended that responses are submitted electronically through our bids website at https://www.myclearwater.com/business/rfp. For responses mailed and/or hand-delivered, firm must submit one (1) signed original (identified as ORIGINAL) response, five (5) copies of the response and one (1) copy in an electronic format, on a disc or thumb drive, in a sealed container using the label provided at the end of this solicitation. If submitting electronically, hard copies are not required. 2. RESPONSE FORMAT - Qualifications shall be submitted in bound volumes on standard 8½" x 11" paper. A single 8½" x 11" sheet printed on both sides is two (2) pages. All information must be assembled and indexed in the order indicated below. The page count shall not exceed twenty-six (26) total pages, including typed text, graphics, charts and photographs. The total page count does not include documents submitted for Tabs 5 & 6, the tabbed separator pages, cover page, and back page. NOTE: Every response received by the City will be considered a public record pursuant to Chapter 119, Florida Statutes. Any response marked confidential may be deemed non- responsive to this RFQ. TAB 1 – Letter of Interest (two [2] pages). A letter of interest detailing qualifications, related experience, ability to perform the work and to meet the above referenced selection criteria. Name, address, contact person and phone number, shall be provided. TAB 2 – Experience and Qualifications of Firm and Project Team. (Ten [10] pages). The Respondent shall include information and project experience to demonstrate qualifications including but not limited to: a. List of firm’s in-house architectural capabilities for historic preservation projects. b. Names and qualifications of licensed architects and other personnel who will perform the work. c. List of specific projects that proposed project team members have worked on that demonstrate the Firm’s experience. d. List of names and qualifications of any sub-consultants and roles on the project team. e. Successful track record in historic preservation, rehabilitation, and adaptive reuse, including experience meeting the Secretary of the Interior’s Standards for the Treatment of Historic Properties, and successfully incorporating new additions to National Register and locally designated properties. f. Successful experience of project manager and project staff with previous similar projects. g. Proven ability to work with the public sector in delivering projects. h. Ability to prepare accurate cost estimates of proposed improvements. i. Ability to stay on budget and complete projects on time. TAB 3 – Firm’s Approach to Historic Preservation/Adaptive Reuse (Eight (8) pages). Provide an overview / narrative of the team’s approach to preservation/adaptive reuse including to include but not be limited to: a. Approach to assessing needed improvements while balancing the conservation of building with the need to meet contemporary demands. b. Identification of building/systems improvements that will protect the building, as well as aid in the marketability/attractiveness of building occupancy with no identified end user. c. Discussion of approach to ensure identified improvements can be accomplished without limiting the ability of developer to qualify for federal tax credits. TAB 4 – References (six [6] pages). Each reference submitted with response shall include the name of the entity/company, address, contact person, telephone number, email address, an explanation of services and the dates of service. RESPONSE FORMAT Specialized Historic Architectural Preservation Consulting Services 13 RFQ #57-23 a. A minimum of three (3) references within the past five (5) years, for whom the respondent has provided similar services. b. A minimum of three (3) references for which the Project Manager and/or Lead Staff has provided similar services. TAB 5 – Litigation. NOTE: this is not considered Confidential or Proprietary information – any response indicating such may be deemed non-responsive to the RFQ. a. Provide a complete listing of any convictions or fines incurred by the respondent firm or any of its principals for violations of any state or federal law within the past three (3) years. Identify firm’s executives who have current claims or who have participated in litigation against the City of Clearwater while with another firm. Executives of firms currently under litigation with the City may not be considered for this project. b. Provide a complete listing of all litigation involving a construction project or contract (excluding personal injury and workers’ compensation) whether currently pending or concluded within the past three (3) years in which the respondent firm was a named party. c. Provide a complete listing of all administrative proceedings involving a construction project or contract, whether currently pending or concluded within the past three (3) years, in which the respondent firm was a named party. (NOTE: Administrative Proceedings shall include: (i) any action taken or proceeding brought by a governmental agency, department, or officer to enforce any law, regulation, code, legal, or contractual requirement, except for those brought in state or federal courts; (ii) any action taken by a governmental agency, department, or officer imposing penalties, fines, or other sanctions for failure to comply with any such legal or contractual requirement, or (iii) any other matter before an administrative body.) d. Provide a complete listing of all arbitrations involving a construction project or contract, whether currently pending or concluded in the past three (3) years, in which the respondent firm was a named party. TAB 6 - Other Forms. The following forms should be completed and signed: a. Exceptions, Additional Materials, Addenda form   b. Company Information form  c. Response Certification form  d. Exhibit C_Forms e. Copy of the firm’s current Florida Department of Business and Professional Regulation’s License f. If the firm is a corporation, a copy of the current Florida Corporation Registration  g. W-9 Form. All responses should include a fully completed, most current W-9 form. Failure to include the W-9 will not disqualify your bid. (http://www.irs.gov/pub/irs-pdf/fw9.pdf) EXCEPTIONS/ADDITIONAL MATERIALS/ADDENDA Specialized Historic Architectural Preservation Consulting Services 14 RFQ #57-23 Respondents shall indicate any and all exceptions taken to the provisions or requirements in this solicitation document. Exceptions that surface elsewhere and that do not also appear under this section shall be considered invalid and void and of no contractual significance. Exceptions (mark one): **Special Note – Any material exceptions taken to the City’s Terms and Conditions may render a Response non-responsive. No exceptions Exceptions taken (describe--attach additional pages if needed) Additional Materials submitted (mark one): No additional materials have been included with this response Additional Materials attached (describe--attach additional pages if needed) Addenda Respondents are responsible for verifying receipt of any addenda issued by checking the City’s website at https://www.myclearwater.com/business/rfp prior to the bid opening. Failure to acknowledge any addenda issued may render a Bid Non-responsive. Acknowledgement of Receipt of Addenda (initial for each addenda received, if applicable): Addenda Number Initial to acknowledge receipt Vendor Name__________________________________________________ Date__________________ COMPANY INFORMATION Specialized Historic Architectural Preservation Consulting Services 15 RFQ #57-23 Company Legal/Corporate Name: Doing Business As (if different than above): Address: City: State: Zip: - Phone: Fax: E-Mail Address: Website: DUNS # Remit to Address (if different than above): Order from Address (if different from above): Address: Address: City: State: Zip: City: State: Zip: Contact for Questions about this response: Name: Fax: Phone: E-Mail Address: Day-to-Day Project Contact (if awarded): Name: Fax: Phone: E-Mail Address: Certified Small Business Certifying Agency: Certified Minority, Woman or Disadvantaged Business Enterprise Certifying Agency: Provide supporting documentation for your certification, if applicable. RESPONSE CERTIFICATION Specialized Historic Architectural Preservation Consulting Services 16 RFQ #57-23 By signing and submitting this Bid/Proposal/Qualification/Response, the Vendor certifies that: a) It is under no legal prohibition on contracting with the City of Clearwater. b) It has read, understands, and is in compliance with the specifications, terms and conditions stated herein, as well as its attachments, and any referenced documents. c) It has no known, undisclosed conflicts of interest. d) The prices offered were independently developed without consultation or collusion with any of the other vendors or potential vendors or any other anti-competitive practices. e) No offer of gifts, payments or other consideration were made to any City employee, officer, elected official, or consultant who has or may have had a role in the procurement process for the commodities or services covered by this contract. The Vendor has not influenced or attempted to influence any City employee, officer, elected official, or consultant in connection with the award of this contract. f) It understands the City may copy all parts of this response, including without limitation any documents or materials copyrighted by the Vendor, for internal use in evaluating respondent’s offer, or in response to a public records request under Florida’s public records law (F.S. Chapter 119) or other applicable law, subpoena, or other judicial process; provided that the City agrees not to change or delete any copyright or proprietary notices. g) It hereby warrants to the City that the Vendor and its subcontractors will comply with, and are contractually obligated to comply with, all federal, state, and local laws, rules, regulations, and executive orders. h) It certifies that Vendor is not presently debarred, suspended, proposed for debarment, declared ineligible, voluntarily excluded, or disqualified from participation in this matter from any federal, state, or local agency. i) It will provide the commodities or services specified in compliance with all federal, state, and local laws, rules, regulations, and executive orders if awarded by the City. j) It is current in all obligations due to the City. k) It will accept all terms and conditions as set forth in this solicitation if awarded by the City. l) The signatory is an officer or duly authorized representative of the Vendor with full power and authority to submit binding offers and enter into contracts for the commodities or services as specified herein. ACCEPTED AND AGREED TO: Company Name: Signature: Printed Name: Title: Date: MAILING LABEL CUT ALONG THE LINE AND AFFIX TO THE FRONT OF YOUR BID CONTAINER Specialized Historic Architectural Preservation Consulting Services 17 RFQ #57-23 --------------------------------------------------------------------------------- For US Mail ------------------------------------------------------------------------------ SEALED RESPONSE Submitted by: Company Name: Address: City, State, Zip: RFQ #57-23, Specialized Architectural Preservation Consulting Services Due Date: October 6, 2023, at 10:00 A.M. City of Clearwater Attn: Procurement Division PO Box 4748 Clearwater FL 33758-4748 --------------------------------------------------------------------------------- For US Mail ------------------------------------------------------------------------------ ---------------------------------------------- For Hand Deliveries, FEDEX, UPS or Other Courier Services ------------------------------------------------ SEALED RESPONSE Submitted by: Company Name: Address: City, State, Zip: RFQ #57-23, Specialized Architectural Preservation Consulting Services Due Date: October 6, 2026, at 10:00 A.M. City of Clearwater Attn: Procurement Division 100 S Myrtle Ave 3rd Fl Clearwater FL 33756 ---------------------------------------------- For Hand Deliveries, FEDEX, UPS or Other Courier Services------------------------------------------------ Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0040 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Information Technology Agenda Number: 6.10 SUBJECT/RECOMMENDATION: Authorize purchase orders to multiple vendors for the purchase of computer parts, servers, and network equipment in the cumulative not-to-exceed amount of $1,200,000.00 for term February 1, 2024 through September 30, 2024, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback, and Section 2.561(5), small purchases, and authorize the appropriate officials to execute same. (consent) SUMMARY: The Information Technology Department is requesting authorization to procure computer and network supplies from various vendors to include parts, cabling, servers, computers, power supplies, wireless and security technology for the maintenance and upgrade of the city’s computer network and equipment. Purchases will be obtained through various piggyback contracts. The list of vendors with their piggyback contracts are attached and listed below. Vendors are as follows: Amazon: Omnia Contract No. MA3457 (State of Utah) valid through 05/05/2025 · https://www.omniapartners.com/suppliers/amazon-business/public-sector/contract-documents#contr act-390 <https://www.omniapartners.com/suppliers/amazon-business/public-sector/contract-documents> CDW-Government LLC: ·Omnia Contract No. MA3458 (State of Utah) valid through 05/05/2025 https://www.omniapartners.com/suppliers/cdwg/public-sector/contract-documents#contract-387 <https://www.omniapartners.com/suppliers/cdwg/public-sector/contract-documents> ·Sourcewell Contract No. 071321-CDW valid through 09/10/2025 <https://www.sourcewell-mn.gov/cooperative-purchasing/071321-CDW> ·Sourcewell Contract No. 081419-CDW valid through 10/30/2024 <https://www.sourcewell-mn.gov/cooperative-purchasing/081419-CDW> ·State of Florida Contract No. 43230000-23-NASPO-ACS valid through 04/24/2027 <https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreemen ts/alternate_contract_source/software_value_added_reseller_svar> Carasoft, Inc: State of Florida Contract No. 43230000-NASPO-16-ACS valid through 09/30/2026 · <https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agree ments/alternate_contract_source/cloud_solutions> GovConnection dba Connection Public Sector Solutions: Omnia Contract No. 01-144 (Region XIV Education Service Center) valid through 11/30/2025 ·https://www.omniapartners.com/suppliers/connection/public-sector/contract-documents#contract- Page 1 City of Clearwater Printed on 2/13/2024 File Number: ID#24-0040 1476 <https://www.omniapartners.com/suppliers/connection/public-sector/contract-documents> InSight Public Sector Inc: ·State of Florida Contract No. 43230000-23-NASPO-ACS valid through 04/24/2027 <https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreemen ts/alternate_contract_source/software_value_added_reseller_svar> ·State of Florida Contract No. 43230000-NASPO-16-ACS valid through 09/30/2026 <https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreemen ts/alternate_contract_source/cloud_solutions> SHI International Corp: ·State of Florida Contract No. 43230000-23-NASPO-ACS valid through 04/24/2027 <https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreemen ts/alternate_contract_source/software_value_added_reseller_svar> ·State of Florida Contract No. 43230000-NASPO-16-ACS valid through 09/30/2026 <https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreemen ts/alternate_contract_source/cloud_solutions> Authorization to add additional vendors as needed is also requested following the proper procurement process with oversight from the Procurement Division to include small dollar purchases subject to Clearwater Code of Ordinances Section 2.561(5). APPROPRIATION CODE AND AMOUNT: Funds are available in various departmental cost centers in object codes 550100 (Office Supplies), 550400 (Operating Supplies) and 550800 (Computer Parts), as well as various Capital Improvement Projects to fund these purchases. STRATEGIC PRIORITY: These purchases help accomplish strategic objectives 1.2, 1.3, and 1.4. The Information Technology Department maintains critical public infrastructure to deliver sustain a high level of service to support a safe and healthy community. Page 2 City of Clearwater Printed on 2/13/2024 Contracts Expiration Date 1. Omnia Contract MA3457 5/5/2025 https://www.omniapartners.com/suppliers/amazon-business/public-sector/contract-documents#contract-390 2. Omnia Contract MA3458 5/5/2025 https://www.omniapartners.com/suppliers/cdwg/public-sector/contract-documents#contract-387 3. Sourcewell Contract 071321-CDW 9/10/2025 https://www.sourcewell-mn.gov/cooperative-purchasing/071321-CDW 4. Sourcewell Contract 081419-CDW 10/30/2024 https://www.sourcewell-mn.gov/cooperative-purchasing/081419-CDW 5. NASPO 43230000-23-NASPO-ACS 4/24/2027 https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/alternate_contract_source/soft ware_value_added_reseller_svar 6. Omnia Contract NCPA 01-144 11/30/2025 https://www.omniapartners.com/suppliers/connection/public-sector/contract-documents#contract-1476 7. 43230000-NASPO-16-ACS 9/30/2026 https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/alternate_contract_source/clou d_solutions Omnia Contract MA3457 Omnia Contract MA3458 Sourcewell Contract 071321-CDW Sourcewell contract 081419-CDW NASPO 43230000- 23-NASPO- ACS NCPA 01-144 43230000 -NASPO- 16-ACS Vendors CDWG, Inc X X X X GovConnection X Amazon X InSight, Inc X X SHI International X X Carasoft X Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0094 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Information Technology Agenda Number: 6.11 SUBJECT/RECOMMENDATION: Authorize an increase to the current purchase order with State of Florida Department of Management Services (DMS) for SUNCOM long distance service, State AIN Centranet lines, and toll-free lines, in an amount not to exceed $147,564.00 for the period February 1, 2024 through January 31, 2025, bringing the total amount of purchase order to $184,455.00 pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative Purchasing, and authorize the appropriate officials to execute same. (consent) SUMMARY: The DMS SUNCOM services are telecommunications infrastructure and services used for all city alarm systems (~180 lines) and every location that is not serviced by the city’s wide-area network (WAN) (~250). There are 430 individual phone lines used by the city at a rate of approximately $20/line/month, which is an approximate 50% discount from commercial service provider by our local carrier options. Many of these service lines are enhanced with long-distance service, local exchange connections, “800” services and conference calling capability. Department of Management Services Total - $147,564.00 - Long Distance $800 per month x 12 = $9,600.00 - Local $167 per month x 12 = $2,004.00 - Centranet lines $11,320 per month x 12 = $135,840.00 - 800 # $10.00 per month x 12 = $120 This is a piggyback off the State of Florida Department of Management Services, Contract No. Contract DMS-17/18-004B, valid through July 13, 2025. APPROPRIATION CODE AND AMOUNT: Funds are available in cost center 5559862. STRATEGIC PRIORITY: This item supports Strategic Objectives 1.3 and 1.4 by ensuring city facilities and staff have access to robust and stable communications services. Page 1 City of Clearwater Printed on 2/13/2024 CONTRACT FOR SUNCOM COMMUNICATIONS SERVICES CONTRACT NO: DMS-17/18-004B BETWEEN THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES AND AT&T CORP. 20200626-4904         Contract No.: DMS-17/18-004B Page 2 of 32 SUNCOM Communications Services CONTRACT Table of Contents: SECTION 1. CONTRACT TERM AND TERMINATION ............................................................... 3 SECTION 2. CONTRACT DOCUMENTS AND HIERACHY ........................................................ 4 SECTION 3. PAYMENT AND FEES ............................................................................................. 5 SECTION 4. CONTRACT ADMINISTRATION ............................................................................. 7 SECTION 5. CONTRACT MANAGEMENT................................................................................... 8 SECTION 6. COMPLIANCE WITH LAWS .................................................................................. 10 SECTION 7. MISCELLANEOUS ................................................................................................. 12 SECTION 8. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION ...................................................................................................................... 15 SECTION 9. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT AND INTELLECTUAL PROPERTY....................................................................................................... 17 SECTION 10. DATA SECURITY ................................................................................................. 19 SECTION 11. GRATUITIES AND LOBBYING............................................................................ 20 SECTION 12. CONTRACT MONITORING ................................................................................. 21 SECTION 13. CONTRACT AUDITS ........................................................................................... 23 SECTION 14. BACKGROUND SCREENING AND SECURITY................................................. 24 SECTION 15. E-VERIFY ............................................................................................................. 28 SECTION 16. COMMUNICATIONS AND CONFIDENTIALITY.................................................. 28 SECTION 17. LICENSING .......................................................................................................... 29 SECTION 18. BOND.................................................................................................................... 29 SECTION 19. CUSTOMER OF RECORD .................................................................................. 30 SECTION 20. SPECIFIC APPROPRIATION .............................................................................. 30 SECTION 21. LIMITATION OF LIABILITY.................................................................................. 31 Exhibits: Exhibit A – Request for Best and Final Offer to ITN DMS-17/18-004; Exhibit B – Contractor’s Best and Final Offer to ITN DMS-17/18-004 and Contractor’s Forms 1-7 submitted in response to ITN DMS-17/18-004; Exhibit C – Invitation to Negotiate for ITN DMS-17/18-004, Attachment F for ITN DMS-17/18- 004, and addenda 1, 2, and 4 for ITN DMS-17/18-004 in reverse order of issuance         Contract No.: DMS-17/18-004B Page 3 of 32 SUNCOM Communications Services This Contract is between the STATE OF FLORIDA, DEPARTMENT OF MANAGEMENT SERVICES (Department), an agency of the State of Florida with offices at 4050 Esplanade Way, Tallahassee, Florida 32399-0950, and AT&T Corp., (Contractor) with offices at 1820 East Park Avenue, Tallahasse, Florida, 32301, each a “Party” and collectively referred to herein as the “Parties”. The Parties enter into this Contract (hereinafter “the Contract”) in accordance with Chapters 282 and 287, Florida Statutes, and with the negotiated terms and conditions of Invitation to Negotiate, DMS-17/18-004 SUNCOM Communication Services. The Contractor was awarded to provide voice services and related communication services and features for the following Service Categories: Service Category 1: Unified Communications (Single and Multi-Tenant), Service Category 2: Session Initiation Protocol (SIP) Trunking, Service Category 3: Contact Center (Single and Multi-Tenant), and Service Category 4: Centrex Services. SECTION 1. CONTRACT TERM AND TERMINATION 1.1 Initial Term The initial term of the Contract will be five (5) years and will begin on the date the Contract is signed by all Parties. 1.2 Renewal Upon written agreement, the Department and the Contractor may renew the Contract in whole or in part for up to five (5) renewal years in accordance with section 287.057(13), F.S., and Rule 60A-1.048, Florida Administrative Code (F.A.C.). 1.3 Transition Services The Contractor will be required to perform transition services associated with the end of the Contract or breach of Contract and related to the transition between SCS and the replacement contract at no cost, which may take place at any time during the Contract term. The complete transition of existing services to replacement services or to replacement contracts is hereby explicitly made a criterion for completing the Contract. As part of transition services, the Contractor shall: i) Provide sufficient efforts and cooperation to ensure an orderly and efficient transition of services to any replacement contract. ii) Deliver to the Department upon request, whether or not previously made available, the following on an as-needed basis: a. Current operations guides and procedures the Contractor follows to provide the services; and b. A disclosure of the equipment, software, and third-party contract services required to perform the services. iii) Assist the Department with migration of databases of information as needed in a format, method, and timeline acceptable to the Department that is consistent with current industry practices and standards. iv) Assist the Department with the installation of network-to-network connections to facilitate continuity for SUNCOM Communication Services (SCS) sites. Network-to-network connections shall be paid for by the Department at the current contract pricing.         Contract No.: DMS-17/18-004B Page 4 of 32 SUNCOM Communications Services v) Promptly answer all questions related to the transition and migration of the SCS, upon request. vi) To the extent possible, provide such other services, functions, or responsibilities inherent or necessary to the transition of existing SCS to a replacement contract, provided that such services, functions, or responsibilities are limited to that which can be delivered with the then current Contractor team staffing and subcontractors, if required. 1.4 Suspension of Work and Termination 1.4.1 Suspension of Work The Department may, at its sole discretion, suspend any or all services at any time, when in the best interest of the Department or Customer to do so. The Department will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the activities associated with the Contract. Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract. Suspension of work will not entitle the Contractor to any additional compensation. 1.4.2 Termination for Convenience The Contract may be terminated by the Department in whole or in part at any time, when it is in the best interest of the State of Florida. If the Contract is terminated before performance is completed, the Contractor will be paid only for that work satisfactorily performed, prior to the termination, for which costs can be substantiated. Such payment, however, may not exceed an amount which is the same percentage of the Contract price as the amount of work satisfactorily performed. All work in progress will become the property of the Customer and will be turned over promptly by the Contractor. 1.4.3 Termination for Cause If the performance of the Contractor is not in compliance with the Contract requirements or the Contractor has defaulted, the Department may, following written notification to Contractor and a 10-day opportunity to cure, at its sole discretion, (a) immediately terminate the Contract, (b) notify the Contractor of the deficiency with a requirement that the deficiency be corrected within a specified time, otherwise the Contract will terminate at the end of such time, or (c) take other action deemed appropriate by the Department. 1.4.4 Termination Assistance In case of termination, whether for cause or for convenience, the Contractor will provide prompt and thorough transition assistance and cooperation, including as specified in Attachment A – Final Statement of Work Section 3.46, and Contract subsection 1.3. SECTION 2. CONTRACT DOCUMENTS AND HIERACHY The Contract sets forth the entire understanding of the Parties and consists of the documents listed below. In the event any of these documents conflict, the conflict will be resolved in the following order of priority (highest to lowest):         Contract No.: DMS-17/18-004B Page 5 of 32 SUNCOM Communications Services 1. This Contract document; 2. Exhibit A – Request for Best and Final Offer to ITN DMS-17/18-004; 3. Exhibit B – Contractor’s Best and Final Offer to ITN DMS-17/18-004 and Contractor’s Forms 1-7 submitted in response to ITN DMS-17/18-004; 4. Exhibit C – Invitation to Negotiate for ITN DMS-17/18-004, Attachment F for ITN DMS- 17/18-004, and addenda 1, 2, and 4 for ITN DMS-17/18-004 in reverse order of issuance In accordance with Rule 60A-1.002(7), F.A.C., Form PUR 1000, is included herein by reference, but is superseded in its entirety by the Contract. SECTION 3. PAYMENT AND FEES 3.1 Pricing During the term of the Contract (including renewal years),the prices offered by the Contractor will not exceed the pricing set forth in Exhibit B – Contractor’s Best and Final Offer to ITN DMS-17/18-004 unless an increase is authorized pursuant to Attachment A – Final Statement of Work Section 4.6. 3.2 Price Adjustments During the term of the Contract (including renewal years), the Department encourages the Contractor to offer price decreases that are in line with increased efficiencies and added infrastructure enhancements. The Department reserves the right to further negotiate reduction in pricing for the renewal years. 3.3 Price Decreases The following price decrease terms will apply to the Contract: (a) Volume Discounts. Contractor may offer additional discounts for one-time delivery of large single orders. (b) Preferred Pricing. The pricing indicated in the Contract is guaranteed, by the Contractor, to be a maximum price. Additionally, Contractor’s pricing will not exceed the pricing offered by Contractor under comparable government contracts. Comparable government contracts are those government contracts that are similar in size, scope and terms. Contractor must annually submit an affidavit from the Contractor’s authorized representative attesting that the Contract complies with this clause. (c) Sales Promotions. In addition to decreasing prices for the balance of the Contract term due to a change in market conditions, a Contractor may conduct sales promotions involving price reductions for a specified lesser period. A Contractor must submit documentation identifying the proposed (1) starting and ending dates of the promotion, (2) commodities or contractual services involved, and (3) promotional prices compared to then-authorized prices. 3.4 Purchase Order (CSA) A Customer may use purchase orders, including Communication Service Authorizations, (CSAs), to buy commodities or services pursuant to the Contract. The Department may also execute purchase orders or CSAs on behalf of Customers. The Contractor must provide commodities or services pursuant to purchase orders or CSAs. The purchase order or CSA period of performance survives the expiration of the Contract. All terms and conditions of the Contract will be incorporated into the purchase orders or CSAs and will         Contract No.: DMS-17/18-004B Page 6 of 32 SUNCOM Communications Services survive the termination of the Contract. The duration of purchase orders or CSAs must not exceed the expiration of the Contract by more than twelve (12) months, unless they’ve been entered into pursuant to an Extended Pricing Plan, in which case they may not exceed the expiration of the Contract by more than thirty-six (36) months. Extended Pricing Plans are discounted prices offered in exchange for a Customer’s commitment to lease commodities or purchase contractual services for an extended time. 3.5 Payment Invoicing The Contractor shall submit invoices for fees or other compensation for services or expenses in detail sufficient enough for a proper pre-audit and post-audit and contain the Contract Number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed and Contractor will follow all invoice directives in the Attachment A – Final Statement of Work. Invoices that must be returned to a Contractor due to preparation errors will result in a delay in payment. The Department also reserves the right to dispute any charge and withhold payment of the disputed amount until the dispute is settled. All payments will be in accordance with sections 215.422 and 287.0585, Florida Statutes, which govern time limits for payment of invoices. Failure to pay, or delay in payment, shall not constitute a breach of the Contract and shall not relieve the Contractor of its obligations to the Department or to other Customers. 3.6 Service Level Agreement The damages resulting to the Department or Customer(s) from violations of SLAs are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The parties acknowledge that these financial consequences are liquidated damages, exclusive of any other right to damages, not intended to be a penalty and are solely intended to compensate for unknown and unascertainable damages. The Contractor therefore agrees to credit the Department consistently with the Contract, including as set forth in Attachment C - Final Service Level Agreements. 3.7 Travel Travel expenses are not reimbursable unless specifically authorized by the Customer in writing, and may be reimbursed only in accordance with section 112.061, F.S. 3.8 Annual Appropriation Pursuant to section 287.0582, F.S., if the Contract binds the State of Florida or an agency for the purchase of services or tangible personal property for a period in excess of one (1) fiscal year, the State of Florida’s performance and obligation to pay under the Contract is contingent upon an annual appropriation by the Legislature. 3.9 Transaction Fees The State of Florida, through the Department of Management Services, has instituted MyFloridaMarketPlace, a statewide eProcurement system pursuant to section 287.057(22), Florida Statutes. All payments issued by Customers to registered Vendors for purchases of commodities or contractual services will be assessed Transaction Fees as prescribed by rule 60A-1.031, Florida Administrative Code, or as may otherwise be established by law. Vendors must pay the Transaction Fees and agree to automatic deduction of the Transaction Fees, when automatic deduction becomes available. Vendors will submit any monthly reports required pursuant to the rule. All such reports         Contract No.: DMS-17/18-004B Page 7 of 32 SUNCOM Communications Services and payments will be subject to audit. Failure to comply with the payment of the Transaction Fees or reporting of transactions will constitute grounds for declaring the Vendor in default and subject the Vendor to exclusion from business with the State of Florida. 3.10 Taxes Taxes, customs, and tariffs on commodities or contractual services purchased under the Contract will not be assessed against the Customer unless authorized by Florida law. 3.11 Return of Funds Contractor will provide the Department any credit(s) for any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must apply the credit within two billing cycles after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. In the event there is no invoice against which to provide a credit as set forth in this section, the Contractor will return any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must return any overpayment within two billing cycles after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. SECTION 4. CONTRACT ADMINISTRATION 4.1 Department’s Contract Administrator The Department’s Contract Administrator, whose primary responsibility will be to maintain the Contract file, is as follows: Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.2Y Tallahassee, Florida 32399-0950 Telephone: (850) 410-1423 Email: caitlen.boles@dms.myflorida.com In the event that the Department changes the Department’s Contract Administrator, the Department will notify the Contractor’s Contract Manager in writing via email, and document such in the Contract file. Such changes do not require a formal written amendment to the Contract. 4.2 Department’s Contract Manager The Department’s Contract Manager, who is primarily responsible for enforcing the performance of the Contract terms and conditions and will serve as a liaison with the Contractor will be as follows: Jonathan Rakestraw Division of Telecommunications 4030 Esplanade Way, Suite 180-P Tallahassee, Florida 32399-0950 Telephone: (850) 921-0857         Contract No.: DMS-17/18-004B Page 8 of 32 SUNCOM Communications Services Email: jonathan.rakestraw@dms.myflorida.com In the event that the Department changes the Department’s Contract Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.3 Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be identified in a separate writing to the Department upon Contract signing in the following format: Jim Doherty AT&T Corp. 6021 S Rio Grande Orlando, Florida 32809 Telephone: (407) 491-9500 Email: jd0486@att.com In the event that the Contractor changes its Contract Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such a change does not require an amendment to the Contract. 4.4 Contractor’s Account Manager The Contractor’s Account Manager, who will serve as a liaison with the Department’s Contract Administrator, will be identified in a separate writing to the Department upon Contract signing in the following format: Danny Adams AT&T Corp. 1820 East Park Avenue, Suite 200 Tallahasse, Florida 32301 Telephone: (850) 617-1864 Email: Da3525@att.com In the event that the Contractor changes its Account Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such changes do not require a formal written amendment to the Contract. SECTION 5. CONTRACT MANAGEMENT 5.1 Composition and Priority The Contractor agrees to provide commodities or contractual services within the manner and at the location specified in the Contract and any exhibits to the Contract. Additionally, the terms of the Contract supersede the terms of any and all prior or contemporaneous agreements between the Parties. 5.2 Notices All notices required under the Contract must be delivered to the designated Contract Manager by certified mail, return receipt requested, reputable air courier service, email, or personal delivery, or as otherwise identified by the Department.         Contract No.: DMS-17/18-004B Page 9 of 32 SUNCOM Communications Services 5.3 Operational Changes The Department’s Contract Manager may authorize operational changes to services and infrastructure that do not have a pricing impact (non-billable changes). Such authorized operational changes do not require a contract amendment, but will be memorialized in writing and placed in the Contract Mangers’ files. The Department reserves the right to make the final determination if a change request or contract amendment is required. Any change that would allow the Contractor to offer less of any deliverable, including commodities, services, technology, or software, requires a contract amendment. Service Catalog updates must be made in accordance with the process set forth in Attachment A – Final Statement of Work, subsection 1.5, and may not require an Operational Change. 5.4 Diversity Reporting The State of Florida supports its diverse business community by creating opportunities for woman-, veteran-, and minority-owned small business enterprises to participate in procurements and contracts. The Department encourages supplier diversity through certification of woman-, veteran-, and minority-owned small business enterprises, and provides advocacy, outreach, and networking through regional business events. For additional information, please contact the Office of Supplier Diversity (OSD) at osdinfo@dms.myflorida.com. Upon request, the Contractor will report to the Department its spend with business enterprises certified by the OSD. These reports must include the time period covered, the name and Federal Employer Identification Number of each business enterprise utilized during the period, commodities and contractual services provided by the business enterprise, and the amount paid to the business enterprise on behalf of each Customer purchasing under the Contract. 5.5 RESPECT Subject to the agency determination provided for in Section 413.036, F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES THAT ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM A NONPROFIT AGENCY FOR THE BLIND OR FOR THE SEVERELY HANDICAPPED THAT IS QUALIFIED PURSUANT TO CHAPTER 413, FLORIDA STATUTES, IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 413.036(1) AND (2), FLORIDA STATUTES; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THE STATE AGENCY INSOFAR AS DEALINGS WITH SUCH QUALIFIED NONPROFIT AGENCY ARE CONCERNED. Additional information about the designated nonprofit agency and the commodities or contractual services it offers is available at http://www.respectofflorida.org. 5.6 PRIDE Subject to the agency determination provided for in Sections 946.515 and 287.042(1), F.S., the following statement applies:         Contract No.: DMS-17/18-004B Page 10 of 32 SUNCOM Communications Services IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES WHICH ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM THE CORPORATION IDENTIFIED UNDER CHAPTER 946, F.S., IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 946.515(2) AND (4), F.S.; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THIS AGENCY INSOFAR AS DEALINGS WITH SUCH CORPORATION ARE CONCERNED. Additional information about PRIDE and the commodities or contractual services it offers is available at http://www.pride-enterprises.org. SECTION 6. COMPLIANCE WITH LAWS 6.1 Conduct of Business The Contractor must comply with all laws, rules, codes, ordinances, and licensing requirements that are applicable to the conduct of its business, including those of federal, state, and local agencies having jurisdiction and authority, as well as industry standard related to information technology security and cybersecurity. This requirement includes, but is not limited to, compliance with Chapters 282 and 287 of the Florida Statutes, Chapters 60FF and 60GG of the Florida Administrative Code, the Communications Assistance for Law Enforcement Act, the Payment Card Industry DSS, IRS Publication 1045, Section 274A of the Immigration and Nationality Act, the Americans with Disabilities Act, Health Insurance Portability and Accountability Act (HIPAA) (including executing any Business Associate Agreements as requested by Customers), if applicable, and all prohibitions against discrimination on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran’s status. Pursuant to subsection 287.058(1), F.S., the provisions of subparagraphs 287.058(1)(a)-(c), and (g), F.S., are hereby incorporated by reference, to the extent applicable. Contractor agrees to cooperate with the Department and Customers and perform all actions necessary to assist with all tasks in furtherance of the Department’s and/or Customer’s efforts to comply with the obligations under Chapters 60FF and 60GG of the Florida Administrative Code, as applicable. This includes, but is not limited to, adherence to the cloud computing requirements set forth in Rule 60GG-4, F.A.C. Additionally, Contractor must provide electronic and information technology resources in complete compliance with the accessibility standards provided in Rule 60- 8.002, F.A.C. These standards establish a minimum level of accessibility. 6.2 Dispute Resolution, Governing Law and Venue Any dispute concerning performance of the Contract shall be decided by the Department’s Contract Manager, who will reduce the decision to writing and serve a copy on the Contractor. The decision of the Department’s Contract Manager shall be final and conclusive. Exhaustion of this administrative remedy is an absolute condition precedent to the Contractor's ability to pursue legal action related to the Contract or any other form of dispute resolution. The laws of the State of Florida govern the Contract. The Parties submit to the jurisdiction of the courts of the State of Florida exclusively for any legal action related to the Contract. Further, the Contractor hereby waives any and all privileges and rights relating to venue it may have under Chapter 47, F.S., and any and all such venue privileges and rights it may have under any other statute, rule, or case law, including, but not limited to those based on convenience. The Contractor hereby submits to venue in the         Contract No.: DMS-17/18-004B Page 11 of 32 SUNCOM Communications Services county chosen by the Department. Any further limitations on available dispute resolution remedies must be explicitly agreed to in writing by both Parties. 6.3 Department of State, Registration Consistent with Chapters 605 through 623, F.S., the Contractor and any subcontractors that assert status, other than a sole proprietor, must provide the Department with conclusive evidence of a certificate of status, not subject to qualification, if a Florida business entity, or of a certificate of authorization if a foreign business entity. 6.4 Suspended, Convicted, and Discriminatory Vendor Lists In accordance with sections 287.042, 287.133, and 287.134, F.S., an entity or affiliate who is on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List may not perform work as a contractor, supplier, subcontractor, or consultant under the Contract. The Contractor must notify the Department if it or any of its suppliers, subcontractors or consultants have been placed on the Suspended Vendor List, Convicted Vendor List or the Discriminatory Vendor List during the term of the Contract. 6.5 Scrutinized Companies—Termination by the Department The Department may, at its option, terminate the Contract if the Contractor is found to have submitted a false certification as provided under section 287.135(5), F.S., or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, or to have been placed on the Scrutinized Companies that Boycott Israel List or is engaged in a boycott of Israel. Notwithstanding the foregoing, the Parties are aware of the Eleventh Circuit Court's decision in Odebrecht Constr. v. Sec'y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013), and agree that the provisions of sections 287.135(1)-(5), F.S., pertaining to a company engaged in business operations in Cuba or Syria shall not apply to this contract unless and until the Eleventh Circuit Court's decision in Odebrecht Constr. v. Sec'y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013) is overturned. 6.6 Cooperation with Inspector General and Records Retention Pursuant to subparagraph 20.055(5), F.S., Contractor, and any subcontractor to the Contractor, understand and will comply with their duty to cooperate with the Inspector General in any investigation, audit, inspection, review, or hearing. Upon request of the Inspector General or any other authorized State official, the Contractor must provide any type of information the Inspector General deems relevant to the Contractor's integrity or responsibility. Such information may include, but will not be limited to, the Contractor's business or financial records, documents, or files of any type or form that refer to or relate to the Contract. The Contractor will retain such records for five (5) years after the expiration of the Contract, or the period required by the General Records Schedules maintained by the Florida Department of State (available at: http://dos.myflorida.com/library-archives/records-management/general-records- schedules/), whichever is longer. The Contractor agrees to reimburse the State of Florida for the reasonable costs of investigation incurred by the Inspector General or other authorized State of Florida official for investigations of the Contractor's compliance with the terms of this or any other agreement between the Contractor and the State of Florida         Contract No.: DMS-17/18-004B Page 12 of 32 SUNCOM Communications Services which results in the suspension or debarment of the Contractor. Such costs will include, but will not be limited to: salaries of investigators, including overtime; travel and lodging expenses; and expert witness and documentary fees. 6.7 Inspection Section 215.422, F.S., shall govern inspection and approval of goods and services. SECTION 7. MISCELLANEOUS 7.1 Warranty of Contractor’s Ability to Perform The Contractor warrants that, to the best of its knowledge, there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Contractor’s ability to satisfy its Contract obligations. The Contractor warrants that neither it nor any affiliate is currently on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, or on any similar list maintained by any other state or the federal government. The Contractor shall notify the Department of any regulatory or legal actions filed by any federal, state, or local government entity and any other litigation that could impact the Contractor’s ability to perform under the this contract within thirty (30) days of the action being filed. The Contractor must notify the Department of any legal actions filed against it for a breach of a contract of similar size and scope to this Contract within thirty (30) days of the action being filed. Failure to notify the Department of a legal action within thirty (30) days of the action will be grounds for termination for cause of the Contract. The Contractor shall immediately notify the Department in writing if its ability to perform is compromised in any manner during the term of the Contract. 7.2 Subcontractors, Affiliates, Partners, Teammates, Third-Party Vendors Any work performed in furtherance of the Contract by third-parties other than by the Contractor, subsequently referred to herein as subcontracted work, will be performed after receiving prior written consent from the Department. The Contractor’s use of a subcontractor not approved by the Department will be considered a breach of Contract. To subcontract any services to a subcontractor not originally identified, a Contractor must submit a written request to the Department’s Contract Manager identified in the Contract. Submit the written request using Form 6 and a narrative including the following: • The name, address, and other information identifying the subcontractor; • Type of services to be performed by the subcontractor; • Time of performance for the identified service; • How the Contractor plans to monitor the subcontractor’s performance of the identified services; • How the Contractor will ensure that required Background Screening is completed by the identified subcontractor’s employees; • Certification that the subcontractor has all licenses and county authority, as applicable, and/or has satisfied all legal requirements to provide the services to the Department. Also, the Contractor shall certify that the subcontractor is approved by the Florida Department of State to transact business in the State of Florida. If the subcontractor is an out-of-state company, it must have a Florida Certificate of Authority from the Department of State, Division of Corporations, to transact business in the State         Contract No.: DMS-17/18-004B Page 13 of 32 SUNCOM Communications Services of Florida. For additional information, please visit the following website: www.sunbiz.org; and • Acknowledgement from the subcontractor of the Contractor’s contractual obligation to the Department and that the subcontractor agrees to comply with all terms and conditions of the resulting Contract. By execution of a Contract, the Contractor acknowledges that it will not be released of its contractual obligations to the Department because of any subcontract. The Contract terms applicable to subcontractors shall apply to the Contractor’s affiliates, partners, teammates, or any other third-party vendors performing services in furtherance of the Contract (herein referred to as subcontractors). The Contractor is fully responsible for satisfactory completion of all subcontracted work including, but not limited to, subcontractor adherence to the service level agreements set forth in Attachment C – Final Service Level Agreements. The Department supports diversity in its procurements and contracts, and requests that Contractor offer subcontracting opportunities to certified woman-, veteran-, and minority-owned small businesses. The Contractor may contact the OSD at osdhelp@dms.myflorida.com for information on certified small business enterprises available for subcontracting opportunities. 7.3 Assignment The Contractor will not sell, assign, or transfer any of its rights, duties or obligations under the Contract without providing the Department prior written notice. Such an Assignment will be memorialized with an Amendment signed by all parties. However, the Contractor may waive its right to receive payment and assign same upon notice to the Department. In the event of any assignment, the Contractor remains responsible for performance of the Contract, unless such responsibility is expressly waived by the Department. The Department may assign the Contract with prior written notice to the Contractor. 7.4 Independent Contractor The Contractor and its employees, agents, representatives, and subcontractors are not employees or agents of the Department and are not entitled to the benefits of State of Florida employees. The Department will not be bound by any acts or conduct of the Contractor or its employees, agents, representatives, or subcontractors. The Contractor agrees to include this provision in all of its subcontracts under the Contract. 7.5 Risk of Loss Matters of inspection and approval are addressed in section 215.422, F.S. Until acceptance, risk of loss or damage will remain with the Contractor. The Contractor will be responsible for filing, processing, and collecting all damage claims. To assist the Contractor with damage claims, the Customer will: record any evidence of visible damage on all copies of the delivering carrier’s Bill of Lading; report damages to the carrier and the Contractor; and provide the Contractor with a copy of the carrier’s Bill of Lading and damage inspection report. When a Customer or the Department rejects a commodity, Contractor will remove the commodity from the premises within ten (10) days after notification of rejection, and the risk of loss will remain with the Contractor. Commodities not removed by the Contractor within ten (10) days will be deemed abandoned by the Contractor and the Customer or the Department will have the right to dispose of it as its own property. Contractor will reimburse the Customer or the Department for costs and expenses incurred in storing or effecting removal or disposition of rejected commodities.         Contract No.: DMS-17/18-004B Page 14 of 32 SUNCOM Communications Services 7.6 Safety Standards Performance of the Contract for all commodities or contractual services must comply with requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements. 7.7 Ombudsman A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this office are found in section 215.422, F.S., which include disseminating information relative to prompt payment and assisting contractors in receiving their payments in a timely manner from a Customer. The Vendor Ombudsman may be contacted at (850) 413-5516. 7.8 Time is of the Essence Time is of the essence regarding each and every obligation of the Contractor. Each obligation is deemed material, and a breach of any such obligation (including a breach resulting from untimely performance) is a material breach. 7.9 Waiver The delay or failure by the Department or Customer to exercise or enforce any rights under the Contract will not constitute waiver of such rights. 7.10 Modification and Severability The Contract may only be modified by written agreement between the Department and the Contractor. Additional terms affixed to products or services prior to delivery (e.g., attachment or inclusion of standard preprinted forms, product literature, service agreements, end user agreements, “clickwrap” agreements, “shrink wrap”, “browserwrap”, or terms accompanying or affixed to a product or service, whether written or electronic) incorporated onto the Contractor’s or subcontractor’s order or fiscal forms or other documents forwarded by the Contractor for payment will not be binding on the Department or Customer unless negotiated and agreed to in writing as specified in this section. A Customer may agree to additional terms and conditions specific to the Customer’s order that are jointly negotiated and explicitly agreed upon by the Customer. A Customer's acceptance of a product or service or processing of documentation on forms furnished by the Contractor for approval or payment shall not constitute an acceptance of the Contractor’s or subcontractor’s proposed modification to terms and conditions or an agreement to modify or add additional terms to this Contract. For those Customers who request custom SLAs to meet the Customer’s specific needs that are acceptable to the Contractor, Contractor is permitted to equitably adjust the price in correlation with such needs up to an additional 25% for the applicable service(s) subject to the applicable custom SLAs. Customer-specific negotiated terms and/or SLAs shall not in any way supersede, modify, amend, or add additional terms to this Contract, except with respect to the specific Customer order to which the negotiated terms and/or SLAs apply, and shall not be binding on the Department or other Customers. Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. 7.11 Impact of State Performance on Contractor The failure of the Department (or other entity assisting the State) to perform, or delay in performing, any of the State’s responsibilities does not constitute grounds for the         Contract No.: DMS-17/18-004B Page 15 of 32 SUNCOM Communications Services Contractor to assert a claims for damages against the Department or other entity, or for the Contractor to terminate this Contract. SECTION 8. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION 8.1 Insurance At all times during the duration of the Contract, the Contractor, at its sole expense, and its subcontractors, if any, shall carry insurance coverage of such types and with such terms and limits as may be reasonably associated with the Contract. The limits of coverage under each policy maintained by the Contractor will not be interpreted as limiting the Contractor’s liability and obligations under the Contract. All insurance policies must either be through insurers licensed, authorized, or otherwise eligible under Florida law to write policies in the State or through a self-insurance program established and operating under the laws of the State. The Department is exempt from, and in no way liable for, any sums of money representing a deductible in any insurance policy. The payment of such deductible shall be the sole responsibility of the Contractor or subcontractor providing such insurance The Contractor shall provide Certification(s) of Insurance evidencing that all appropriate coverage is in place and including the State of Florida to be an additional insured by endorsement as respects to this agreement. The Contractor must submit in writing, to the Department’s Contract Manager, notice of any cancellation or nonrenewal at least ten (10) calendar days prior to cancellation or nonrenewal of any required coverage that is not replaced. In the event of cancellation or nonrenewal, the Contractor will be responsible for securing a replacement insurance policy in accordance with this section within fifteen (15) Business days and, within forty-five (45) Business days of obtaining replacement coverage, providing the Department with updated Certification(s) of Insurance evidencing the replacement insurance policy provides for all appropriate coverage and includes the State of Florida to be an additional insured. Providing and maintaining adequate insurance coverage is a material obligation of the Contractor and Subcontractors. The following subsections contain the insurance requirements applicable to this Contract: 8.1.1 Workers’ Compensation Insurance The Contractor shall maintain Workers’ Compensation insurance as required under the Florida Workers’ Compensation Law or the workers’ compensation law of another jurisdiction where applicable. The Contractor must require all subcontractors to similarly provide Workers’ Compensation Insurance for all of the latter’s employees. The insurance will cover all of Contractor’s employees connected with the provision of services under this Contract. Contractor will require any subcontractor to provide workers’ compensation insurance for all of the Subcontractor’s employees unless such employees are covered by the Service Provider. In the event work is being performed by the Contractor under the resulting contract and any class of employees performing the work is not protected under Worker’s Compensation statutes, the Contractor must provide, and cause each         Contract No.: DMS-17/18-004B Page 16 of 32 SUNCOM Communications Services subcontractor to provide, adequate insurance, satisfactory to the Department, for the protection of employees not otherwise protected. 8.1.2 Commercial General Liability Insurance The Contractor shall carry and continuously maintain Commercial General Liability insurance sufficient in the amount of $500,000 per occurrence and $1,000,000 aggregate to protect the State of Florida from claims or liability for personal injury or property damage caused, in whole or in part, by: the performance of, or the operation of, the Contract. Applicable ISO Commercial General Liability Coverage Forms which comply with the insurance requirements set forth herein may be utilized. 8.2 Indemnification The Contractor agrees to indemnify, defend, and hold the Department, Customer, the State of Florida, its officers, employees and agents harmless from all fines, claims, assessments, suits, judgments, or damages, including consequential, special, indirect, and punitive damages, including court costs and attorney’s fees, arising from or relating to a third-party claim of violation or infringement of a trademark, copyright, patent, trade secret or intellectual property right or out of any third-party claims, assessments, suits, judgements, or damages, including consequential, special, indirect, and punitive damages, arising from acts, actions, breaches, neglect or omissions of the Contractor, its employees, agents, subcontractors, assignees or delegates related to the performance of this Contract, as well as for any determination arising out of or related to the performance of this Contract that the Contractor or Contractor’s employees, agents, subcontractors, assignees or delegates are not independent contractors in relation to the Department. However, the Contractor shall not indemnify for that portion of any loss or damages proximately caused by the negligent act or omission of the State, the Department, or a Customer, nor shall the foregoing indemnification obligations apply to a Customer’s misuse or modification of Contractor’s products or a Customer’s operation or use of Contractor’s products in a manner not contemplated by the Contract or the purchase order. The Contract does not constitute a waiver of sovereign immunity or consent by the Department or the State of Florida or its subdivisions to suit by third parties. Neither the Department nor Customers shall indemnify the Contractor, its affiliates, partners, or subcontractors. If any product is the subject of an infringement suit or in the Contractor’s opinion is likely to become the subject of such a suit, the Contractor may at its sole expense procure for the Department and Customer the right to continue using the product or to modify it, in accordance with the Contract terms and conditions, to become non-infringing. If the Contractor is not reasonably able to modify or otherwise secure the Customer and Department the right to continue using the product, the Contractor shall remove the product and refund the Customer and Department the amounts paid in excess of a reasonable rental for past use. The Department and Customer shall not be liable for any royalties. The Contractor’s obligations under the preceding two paragraphs with respect to any legal action are contingent upon the Department or State or Customer giving the Contractor: (1) written notice of any action or threatened action, (2) the opportunity to take over and settle or defend any such action at Contractor’s sole expense, and (3) assistance in defending the action at Contractor’s sole expense.         Contract No.: DMS-17/18-004B Page 17 of 32 SUNCOM Communications Services SECTION 9. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT AND INTELLECTUAL PROPERTY 9.1 Public Records Solely for the purpose of this section, the Contract Manager is the agency custodian of public records. If, under this Contract, the Contractor is providing services and is acting on behalf of the public agency, as provided in section 119.0701, Florida Statutes, the Contractor shall. (a) Keep and maintain public records required by the public agency to perform the service. (b) Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law. (c) Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the contract term and following the completion of the Contract if the Contractor does not transfer the records to the public agency. (d) Upon completion of the Contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. (e) IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER. 9.2 Protection of Trade Secrets or Confidential Information. If the Contractor considers any portion of materials made or received in the course of performing the Contract (“contract-related materials”) to be trade secret under section 688.002 or 812.081, F.S., or otherwise confidential under Florida or federal law, the Contractor must clearly designate that portion of the materials as trade secret or otherwise confidential when submitted to the Department. The Contractor will be responsible for responding to and resolving all claims for access to contract-related materials it has designated trade secret or otherwise confidential.         Contract No.: DMS-17/18-004B Page 18 of 32 SUNCOM Communications Services If the Department is served with a request for discovery of contract-related materials designated by the Contractor as trade secret or otherwise confidential, the Contractor will be responsible for filing the appropriate motion or objection in response to the request for discovery. The Department will provide materials designated trade secret or otherwise confidential if the Contractor fails to take appropriate and timely action to protect the materials designated as trade secret or otherwise confidential. The Contractor will protect, defend, indemnify, and hold harmless the Department for claims, costs, fines, and attorney’s fees arising from or relating to its designation of contract-related materials as trade secret or otherwise confidential. 9.3 Document Management The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers and documents that were made in relation to the Contract. Contractor must retain all documents related to the Contract for five years after expiration of the Contract, or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at:http://dos.myflorida.com/library-archives/records-management/general-records- schedules/. If the Contractor is required to comply with section 119.0701, F.S., then compliance with the retention of records in accordance with section 119.0701(2)(b)4., F.S., will fulfill the above stated requirement. If the Contractor’s record retention requirements terminate prior to the requirements stated herein, the Contractor may meet the Department’s record retention requirements for this Contract by transferring its records to the Department at that time, and by destroying duplicate records in accordance with section 501.171(8), F.S., and, if applicable, section 119.0701, F.S. The Contractor shall adhere to established information destruction standards such as those established by the National Institute of Standards and Technology Special Publication 800-88, “Guidelines for Media Sanitization” (2014). See http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf. 9.4 Intellectual Property. The Parties do not anticipate that any intellectual property will be developed as a result of this Contract. Unless specifically addressed in the Contract, intellectual property rights to all property created or otherwise developed by the Contractor for the Department or the Customer will be owned by the Contractor at the completion of the Contract. Intellectual property rights to all property created or otherwise developed by the Department will be owned by the Department at the completion of the Contract. Any inventions or discoveries developed by either of the Parties in the course of or as a result of services performed under the Contract which are patentable pursuant to 35 U.S.C. § 101 are the sole property of the developing Party. All copyrights created or developed by either of the Parties in connection with the Contract are the sole property of the developing Party.         Contract No.: DMS-17/18-004B Page 19 of 32 SUNCOM Communications Services SECTION 10. DATA SECURITY 10.1 Duty to Provide Secure Data The Contractor will maintain the security of State of Florida data which is identified by federal or state of Florida laws and regulations as confidential data, exempt data, or personal health data (hereinafter “State of Florida Data”) including, but not limited to, a secure area around any display of such State of Florida Data or State of Florida Data that is otherwise visible. The State will remain the owner of all State of Florida Data made available by the State to the Contactor or its Subcontractors pursuant to this Contract. The Contractor will also comply with all HIPAA requirements and any other state and federal rules and regulations regarding security of information. If applicable, a Business Associate Agreement will be executed with the appropriate party. 10.2 Warranty of Security Unless otherwise agreed in writing, the Contractor and its subcontractors will not perform any of the services from outside of the United States, provided, however, that ancillary services such as infrastructure support and IT, administrative, and billing support functions that do not involve direct communications with the Customer and which do not involve the transmittal of or access to State of Florida Data by offshore personnel may occur outside of the United States. The Contractor will not allow any State of Florida Data to be sent by any medium, transmitted, or accessed outside of the United States. For purposes of this subsection, “State of Florida Data” does not include media transmissions required to complete telephone or video calls for purposes of conducting business. The Contractor agrees that a violation of items listed above will result in immediate and irreparable harm to the Customer and will entitle the Customer to a credit as provided in the Contract documents. This credit is intended only to cover the Customer’s internal staffing and administrative costs as well as the diminished value of services provided under the Contract and will not preclude the Customer from recovering other damages it may suffer as a result of such violation. For purposes of determining the damages due hereunder, a group of violations relating to a common set of operative facts (e.g., same location, same time period, same off-shore entity) will be treated as a single event. A violation of this provision will also entitle the Customer to recover any damages arising from a breach of this section and constitutes an event of default. The Contractor agrees that a violation of items listed above will result in immediate and irreparable harm to the Department and will entitle the Department to a credit of $25,000 per violation, with a total cap of $250,000 per event. This credit is intended only to cover the Department’s internal staffing and administrative costs as well as the diminished value of Services provided under the Contract and will not preclude the Department from recovering other damages it may suffer as a result of such violation. For purposes of determining the damages due hereunder, a group of violations relating to a common set of operative facts (e.g., same location, same time period, same off-shore entity) will be treated as a single event. A violation of this provision will also entitle the Department to recover damages, if any, arising from a breach of this section and constitutes an event of default. The Contractor must notify the Department and the Customer as soon as possible, in accordance with the requirements of section 501.171, F.S., if applicable, and in all events within one (1) Business day in the event Contractor discovers any State of Florida Data is breached, any unauthorized Access of State of Florida Data occurs (even by persons or         Contract No.: DMS-17/18-004B Page 20 of 32 SUNCOM Communications Services companies with authorized Access for other purposes), any unauthorized transmission of State of Florida Data occurs, or of any credible allegation or suspicion of a material violation of the above. This notification is required regardless of the number of persons or type of State of Florida Data affected. The notification must be clear and conspicuous and include a description of the following: (a) The incident in general terms. (b) The type of information that was subject to the unauthorized Access and acquisition. (c) The type and number of entities who were, or potentially have been affected by the breach. (d) The actions taken by the Contractor to protect the State of Florida Data from further unauthorized Access. However, the description of those actions in the written notice may be general so as not to further increase the risk or severity of the breach. Upon becoming aware of an alleged security breach or security incident, the Contractor’s Account Manager shall set up a conference call with the Department’s Contract Manager. The conference call invitation shall contain a brief description of the nature of the event. When possible, a thirty (30) minute notice shall be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call shall be scheduled. All available information shall be shared on the call. The Contractor shall answer all questions based on the information known at that time and shall answer additional questions as additional information becomes known. The Contractor shall provide the Department with final documentation of the incident including all actions that took place. If the Contractor becomes aware of a security breach or security incident outside of normal business hours, the Contractor shall notify the Department’s Contract Manager and, in all events, within one (1) Business day. Access as referenced in this subsection shall mean review, inspect, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any data, regardless of type, form, or nature of storage. Access to a computer system or network includes local and remote access. 10.3 Indemnification (Breach of Warranty of Security) The Contractor agrees to defend, indemnify, and hold harmless the Department, Customer, the State of Florida, its officers, directors and employees for any third-party claims, suits or proceedings related to a breach of the Warranty of Security by the Contractor or its subcontractor(s). The Contractor will include credit monitoring services at its own cost for those individuals affected or potentially affected by a breach of this warranty for a two (2) year period of time following the breach. 10.4 Annual Certification The Contractor is required to submit an annual certification demonstrating compliance with the Warranty of Security to the Department by December 31st of each Contract year. SECTION 11. GRATUITIES AND LOBBYING 11.1 Gratuities The Contractor will not, in connection with the Contract, directly or indirectly (1) offer, give, or agree to give anything of value to anyone as consideration for any State of Florida         Contract No.: DMS-17/18-004B Page 21 of 32 SUNCOM Communications Services officer or employee’s decision, opinion, recommendation, vote, other exercise of discretion, or violation of a known legal duty, or (2) offer, give, or agree to give to anyone anything of value for the benefit of, or at the direction or request of, any State of Florida officer or employee. 11.2 Lobbying In accordance with sections 11.062 and 216.347, F.S., Contract funds are not for the purpose of lobbying the Legislature, the judicial branch, or the Department. Pursuant to subsection 287.058(6), F.S., the Contract does not prohibit the Contractor from lobbying the executive or legislative branch concerning the scope of services, performance, term, or compensation regarding the Contract, after the Contract execution and during the Contract’s term. SECTION 12. CONTRACT MONITORING 12.1 Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Attachment A – Final Statement of Work and exhibits to the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof. Coordination must be maintained by the Contractor with representatives of the Customer, the Department, or of other agencies involved in the Contract on behalf of the Department. 12.2 Performance Deficiencies and Financial Consequences SLAs dictate the levels of service delivery for individual services. One, multiple, or recurring violations of a Service Level Agreement (SLA) may be considered a breach of the Contract and may result in a suspension or cancellation of purchase order(s) or CSA(s). The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of purchase order(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of purchase order(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors. In addition to the processes set forth in the Contract (e.g., SLAs), if the Department determines that there is a performance deficiency that requires correction by the Contractor, then the Department will notify the Contractor. The correction must be made within a timeframe specified by the Department. The Contractor must provide the Department with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Department. If the corrective action plan is unacceptable to the Department, or implementation of the plan fails to remedy the performance deficiencies, the Department will retain ten percent (10%) of the total invoice amount and may suspend or cancel purchase order(s) or CSA(s) or may suspend work or terminate the Contract as set forth in Contract section 1.4. The retainage will be withheld until the Contractor resolves the performance deficiencies. If the performance deficiencies are resolved, the Contractor may invoice the Department for the retained amount. If the Contractor fails to resolve the performance deficiencies, the retained amount will be forfeited in order to compensate the Department for the performance deficiencies and the Department may suspend or cancel purchase order(s) or CSA(s) or may terminate the Contract as set forth in Contract subsection 1.4.         Contract No.: DMS-17/18-004B Page 22 of 32 SUNCOM Communications Services 12.3 Liquidated Damages The Contractor will promptly notify the Department or Customer upon becoming aware of any circumstances that may reasonably be expected to jeopardize the timely and successful completion (or delivery) of any commodity or contractual service. The Contractor will use commercially reasonable efforts to avoid or minimize any delays in performance and will inform the Department or Customer of the steps the Contractor is taking or will take to do so, and the projected actual completion (or delivery) time. If the Contractor believes a delay in performance by the Department or Customer has caused or will cause the Contractor to be unable to perform its obligations on time, the Contractor will promptly so notify the Department or Customer and use commercially reasonable efforts to perform its obligations on time notwithstanding the Department or Customer’s delay. The Contractor acknowledges that untimely performance or other material noncompliance will damage the Department or Customer, but by their nature such damages may be difficult to ascertain. Accordingly, any liquidated damages provisions stated in the solicitation will apply to the Contract. Liquidated damages are not intended to be a penalty and are solely intended to compensate for damages. 12.4 Force Majeure, Notice of Delay, and No Damages for Delay The Contractor will not be responsible for delay resulting from its failure to perform if neither the fault nor the negligence of the Contractor or its employees or agents contributed to the delay and the delay is due directly to acts of God, wars, acts of public enemies, strikes, fires, floods, or other similar cause wholly beyond the Contractor’s control, or for any of the foregoing that affect subcontractors or suppliers if no alternate source of supply is available to the Contractor. In case of any delay the Contractor believes is excusable, the Contractor will notify the Department or Customer in writing of the delay or potential delay and describe the cause of the delay either (1) within 10 days after the cause that creates or will create the delay first arose, if the Contractor could reasonably foresee that a delay could occur as a result, or (2) if delay is not reasonably foreseeable, within five days after the date the Contractor first had reason to believe that a delay could result. The foregoing will constitute the Contractor’s sole remedy or excuse with respect to delay. Providing notice in strict accordance with this paragraph is a condition precedent to such remedy. No claim for damages will be asserted by the Contractor. The Contractor will not be entitled to an increase in the Contract price or payment of any kind from the Department or Customer for direct, indirect, consequential, impact or other costs, expenses or damages, including but not limited to costs of acceleration or inefficiency, arising because of delay, disruption, interference, or hindrance from any cause whatsoever. If performance is suspended or delayed, in whole or in part, due to any of the causes described in this paragraph, after the causes have ceased to exist the Contractor will perform at no increased cost, unless the Department or Customer determines, in its sole discretion, that the delay will significantly impair the value of the Contract to the State of Florida or to Customers, in which case the Department or Customer may (1) accept allocated performance or deliveries from the Contractor, provided that the Contractor grants preferential treatment to Customers with respect to commodities or contractual services subjected to allocation, or (2) purchase from other sources (without recourse to and by the Contractor for the related costs and expenses) to replace all or part of the commodity or contractual services that are the subject of the delay, which purchases may be deducted from the Contract quantity, or (3) terminate the Contract in whole or in part.         Contract No.: DMS-17/18-004B Page 23 of 32 SUNCOM Communications Services SECTION 13. CONTRACT AUDITS 13.1 Performance or Compliance Audits The Department may conduct, or cause to have conducted, at its own expense, either or both performance and compliance audits of the Contractor and subcontractors as determined by the Department. The Department will provide Contractor with fifteen (15) Business days advance written notice of any audit. In the event the audit reveals information the Contractor deems confidential or exempt under Chapter 119, F.S., the Contractor may provide the Department with a redacted and unredacted copy of the requested information. The Department may conduct an audit and review all the Contractor’s and subcontractor’s data and records that directly relate to the Contract. To the extent necessary to verify the Contractor’s claims for payment under the Contract, the Contractor’s agreements or contracts with subcontractors, partners or agents of the Contractor, pertaining to the Contract, may be inspected by the Department upon fifteen (15) Business days’ notice, during normal working hours and in accordance with the Contractor’s facility access procedures where facility access is required. Release statements from its subcontractors, partners or agents are not required for the Department or its designee to conduct compliance and performance audits on any of the Contractor’s contracts relating to the Contract. The State of Florida’s Chief Financial Officer and the Office of the Auditor General also have authority to perform audits and inspections. If the Department causes the audit to be conduct by a third-party auditor, the auditor must be an independent accounting firm mutually acceptable to the parties. The Department may employ at its own expense such assistance as it deems desirable to conduct such reviews, but may not employ the assistance of any entity that derives a substantial portion of its revenues from the provision of services that are substantially similar to those being provided under the Contract, or the affiliates of such entity, or employ the assistance of any person who a court or arbitrator has ruled previously made improper use of Contractor’s confidential information. The auditor providing assistance may be asked to execute a non-disclosure agreement with Contractor that conforms with applicable statutory requirements including, but not limited to, Chapter 119, F.S. In addition to the Department’s audit abilities the Contractor is also responsible for performing at a minimum annual audits to verify that all Subcontractors comply with the terms applicable to them under the Contract. The Contractor shall provide the Department a copy of all annual audit results. 13.2 Payment Audit Records of costs incurred under terms of the Contract will be maintained in accordance with Contract subsection 9.3. Records of costs incurred will include the Contractor’s general accounting records, together with supporting documents and records of the Contractor and all subcontractors performing work, and all other records of the Contractor and subcontractors considered necessary by the Department, State of Florida’s Chief Financial Officer or the Office of the Auditor General for audit; provided that any audit conducted under this Section is subject to the same requirements set forth in Contract Section 13.1.         Contract No.: DMS-17/18-004B Page 24 of 32 SUNCOM Communications Services SECTION 14. BACKGROUND SCREENING AND SECURITY All Contractor employees, Subcontractors and agents performing work under the Contract must comply with all security and other requirements of the Department or the Customer. 14.1 Background Screening In addition to any background screening required by the Contractor as a condition of employment, the Contractor warrants that it will conduct a criminal background screening of, or ensure that such a screening is conducted for, each of its employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees or other person, hereinafter referred to as “Person” or “Persons,” operating under its direction with Access to State of Florida Data or who enter either the premises or facilities where State of Florida Data is stored or accessible. Contractor is not required to conduct the aforementioned background screening of a Person if that Person does not have Access to State of Florida Data and if that Person, whenever on Customer premises or facilities, is escorted by Customer authorized personnel. The Contractor warrants that all Persons will have passed the Background Screening described herein before they have Access to State of Florida Data or begin performing services under the contract. The look-back period for such background screenings shall be for a minimum of six (6) years where six (6) years of historical information is available. The minimum background check process will include a check of the following databases through a law enforcement agency or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard: x Social Security Number Trace; and x Criminal Records (Federal, State and County criminal felony and misdemeanor, national criminal database for all states which make such information available). The Contractor agrees that each Person will be screened as a prior condition for performing services or having Access to State of Florida Data. The Contractor is responsible for any and all costs and expenses in obtaining and maintaining the criminal background screening information for each Person described above. The Contractor will maintain documentation of the screening in the Person’s employment file. The Contractor will abide by all applicable laws, rules, and regulations including, but not limited to the Fair Credit Reporting Act and/or any equal opportunity laws, rules, regulations, or ordinances. 14.2 Disqualifying Offenses If at any time it is determined that a Person has a criminal misdemeanor or felony record regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) within the last six (6) years from the date of the court’s determination for the crimes listed below, or their equivalent in any jurisdiction, the Contractor is required to immediately remove that Person from any position with Access to State of Florida Data or directly performing services under the Contract. The disqualifying offenses are as follows: (a) Computer related crimes (b) Information technology crimes;         Contract No.: DMS-17/18-004B Page 25 of 32 SUNCOM Communications Services (c) Fraudulent practices; (d) False pretenses; (e) Frauds; (f) Credit card crimes; (g) Forgery; (h) Counterfeiting; (i) Violations involving checks or drafts; (j) Misuse of medical or personnel records; and (k) Felony theft. If the Contractor finds a Disqualifying Offense for a Person within the last six (6) years from the date of the court’s disposition, it may obtain information regarding the incident and determine whether that Person should continue providing services under the Contract or have Access to State of Florida Data. The Contractor will consider the following factors only in making the determination: i.) nature and gravity of the offense, ii.) the amount of time that lapsed since the offense, iii.) the rehabilitation efforts of the Person and iv.) relevancy of the offense to the job duties of the Person. If the Contractor determines that the Person should be allowed Access to State of Florida Data, then Contractor shall maintain all criminal background screening information and the rationale for such Access in the Person’s employment file. The Contractor will promptly notify the Department of any determinations made pursuant to this subsection. The Department reserves the right to require removal of any Persons from performing work on the Contract for any reason. 14.2.1 Refresh Screening The Contractor will ensure that all background screening will be refreshed every five (5) years from the time initially performed for each Person during the Term of the Contract. 14.2.2 Annual Certification The Contractor is required to submit an annual certification demonstrating compliance with Contract Section 14 to the Department by December 31 of each Contract year. 14.2.3 Self-Disclosure The Contractor shall ensure that all Persons have a responsibility to self-report within three calendar days to the Contractor any updated court disposition regarding any disqualifying offense, regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The Contractor shall immediately reassess whether to disallow that Person Access to any State of Florida premises or from directly performing services under the Contract. Additionally, the Contractor shall require that the Person complete an annual certification that they have not received any additional criminal misdemeanor or felony record regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) for the Disqualifying Offenses and shall maintain that certification in the employment file.         Contract No.: DMS-17/18-004B Page 26 of 32 SUNCOM Communications Services In addition, the Contractor shall ensure that all Persons have a responsibility to self-report to the Contractor within three calendar days, any arrest for any Disqualifying Offense. The Contractor shall notify the Department’s Contract Manager within 24 hours of all details concerning any reported arrest. 14.3 Department’s Ability to Audit Screening Compliance and Inspect Locations The Department reserves the right to audit the Contractor’s background screening process to ensure compliance with sections 14.1 and 14.2 and subsections 14.2.1, 14.2.2, and 14.2.3 upon two (2) days prior written notice to the Contractor during the Term of the Contract. For those Persons subject to the requirements set forth in Section 14.1 above, the Department will have the right to audit and inspect, at the Department’s expense, the Contractor’s working area, computer systems, and/or location(s) upon two (2) Business days prior written notice to the Contractor to ensure Contractor’s compliance with sections 14.1 and 14.2 and subsections 14.2.1, 14.2.2, and 14.2.3 and that Access to State of Florida Data is secure and in compliance with the Contract and all applicable state and federal rules and regulations. 14.4 Data Access State of Florida Data will consist of data which is identified by federal or state of Florida laws and regulations as confidential data, exempt data, or personal health data. The Contractor or its subcontractor, where applicable, shall retain a list of all Persons with Access to State of Florida Data, including a statement confirming that each Person has passed the Background Screening required herein. Such a statement shall not include the substance of the screening results, only that the Person has passed the screening. The Contractor or its subcontractor, where applicable, shall create a written policy for the protection of State of Florida Data, including a policy and procedure for Access to State of Florida Data to ensure no unauthorized access to State of Florida Data. The policy will be created and executed in accordance with Rule 60GG-2, Florida Administrative Code and the Department’s security policies. Alternatively, the Contractor or its subcontractor, where applicable, may utilize an existing written policy which includes terms that provide for the protection of State of Florida Data and includes policies and procedures that address Access to State of Florida Data to ensure no unauthorized access to State of Florida Data. The written policy required in this section will be maintained to ensure compliance with Rule 60GG-2, Florida Administrative Code and the Department’s security policies. The Contractor or its subcontractor, where applicable, is responsible for ensuring its services comply with its written policy and that the written policy continuously adhere to the requirements set forth in this section throughout the Contract term. The Contractor or its subcontractor, where applicable, shall retain the written policy and information required in this subsection for the duration of the Contract and a period of no less than five (5) years from the date of termination of the Contract and any Contract extensions. The written policy and information required in this subsection shall be included in the Department’s audit and screening abilities. The written policy and information required in this subsection shall also be subject to disclosure upon written or oral demand at any time by the Department or its designated agents or auditors. Access as referenced in this Section shall mean review, inspect, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any data,         Contract No.: DMS-17/18-004B Page 27 of 32 SUNCOM Communications Services regardless of type, form, or nature of storage. Access to a computer system or network includes local and remote access. The Contractor, or its subcontractor, where applicable, shall document and record, with respect to each instance of Access to State of Florida Data: 1. The identity of all individual(s) who Accessed State of Florida Data in any way, whether those individuals are authorized Persons or not; 2. The duration of the individual(s)’ Access to State of Florida Data, including the time and date at which the Access began and ended; 3. The identity, form, and extent of State of Florida Data Accessed, including, but not limited to, whether the individual Accessed partial or redacted versions of State of Florida Data, read-only versions of State of Florida Data, or editable versions of State of Florida Data; and 4. The nature of the Access to State of Florida Data, including whether State of Florida Data was edited or shared with any other individual or entity during the duration of the Access, and, if so, the identity of the individual or entity. Notwithstanding any provision of the Contract to the contrary, the Contractor, or its subcontractor, where applicable shall notify the Department as soon as possible and in all events within one (1) Business day in the event it discovers any unauthorized Access of State of Florida State of Florida Data occurs, any unauthorized transmission of State of Florida Data, or any credible allegation or suspicion of a material violation of the above. This notification is required whether the event affects one employee/retiree or the entire population. The notification shall be clear and conspicuous and include a description of the following: (a) The incident in general terms. (b) The type of personal information that was subject to the unauthorized Access and acquisition. (c) The number of individuals who were, or potentially have been affected by the breach. (d) The actions taken by the Contractor to protect the State of Florida Data information from further unauthorized Access. However, the description of those actions in the written notice may be general so as not to further increase the risk or severity of the breach. Upon becoming aware of an unauthorized Access to State of Florida Data, the Contractor’s Account Manager shall set up a conference call with the Department’s Contract Manager and the Contractor, or its subcontractor, where applicable. The conference call invitation shall contain a brief description of the nature of the event. When possible, a thirty (30) minute notice shall be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call shall be scheduled. All available information shall be shared on the call. The Contractor, or its subcontractor, where applicable, shall answer all questions based on the information known at that time and shall answer additional questions as additional information becomes known. The Contractor, or its subcontractor, where applicable, shall provide the Department with final documentation of the incident including all actions that took place. If the Contractor, or its subcontractor, where applicable, becomes aware of an unauthorized access to State of Florida Data outside of normal business hours, the Contractor, or its subcontractor, where applicable, shall notify the Department’s Contract Manager and in all events, within one (1) Business day.         Contract No.: DMS-17/18-004B Page 28 of 32 SUNCOM Communications Services Failure to retain and disclose the written policy and information as required in this subsection shall be considered a breach of the Contract. The resulting damages to the Department and Customers from a breach of this subsection are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The parties acknowledge that these financial consequences are liquidated damages, exclusive of any other right to damages, not intended to be a penalty and solely intended to compensate for unknown and unascertainable damages. The Contractor therefore agrees to credit the Department the sum of $10,000 for each breach of this subsection. 14.5 Indemnification The Contractor agrees to defend, indemnify, and hold harmless the Department, the State of Florida, its officers, directors and employees for any third-party claims, suits or proceedings related to a breach of this section. The Contractor will include credit monitoring services at its own cost for those individuals affected or potentially affected by a breach of this section for a two (2) year period of time following the breach. SECTION 15. E-VERIFY In accordance with Executive Order 11-116, the Contractor agrees to utilize the U.S. Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new employees hired during the term of the Contract for the services specified in the Contract. The Contractor must also include a requirement in subcontracts that the subcontractor must utilize the E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. In order to implement this provision, the Contractor must provide a copy of its DHS Memorandum of Understanding (MOU) to the Department’s Contract Manager within five days of Contract execution. If the Contractor is not enrolled in DHS E-Verify System, it will do so within five days of notice of Contract award, and provide the Department’s Contract Manager a copy of its MOU within five days of Contract execution. The link to E-Verify is http://www.uscis.gov/e-verify. Upon each Contractor or subcontractor new hire, the Contractor must provide a statement within five (5) days to the Department’s Contract Manager identifying the new hire with its E-Verify case number. SECTION 16. COMMUNICATIONS AND CONFIDENTIALITY The Contractor shall not, without first notifying the Department’s Contract Manager and securing the Department’s prior written consent, make public statements which concern the Contract or its subject matter, disclose or permit disclosure of any data or information obtained or furnished in accordance with the Contract, or use any statement attributable to the Department or its employees. Public statements include press releases, publicity releases, promotions, marketing materials, corporate communications, or other similar communications. The Department’s written consent shall not be construed to supersede or waive the Contract requirements imposed on the Contractor to maintain confidential information. The Contractor must maintain confidentiality of all confidential data, files, and records related to the services and commodities provided pursuant to the Contract and must comply with all state and federal laws, including, but not limited to Chapter 119, F.S., and sections 381.004, 384.29,         Contract No.: DMS-17/18-004B Page 29 of 32 SUNCOM Communications Services 392.65, and 456.057, F.S. The Contractor’s confidentiality procedures must be consistent with the most recent version of the Department security policies, protocols, and procedures. The Contractor must also comply with any applicable professional standards with respect to confidentiality of information. Contractor will not use the State seal, name, or logo of the Department or State, or Contractor’s relationship to the Department for any purpose without the prior written consent of the Department. Contractor may refer to the Contract as an experience citation with other customers without prior approval. Contractor shall not publicly disseminate any information concerning the Contract without prior written approval from the Department, including, but not limited to: 1) mentioning the Contract in a press release or other promotional material, 2) identifying the Department or the State as a reference, or 3) otherwise linking Contractor’s name and either a description of the Contract or the name of the State, the Department or any SUNCOM Client in any material published, either in print or electronically, to any entity that is not a party to Contract, except potential or actual authorized distributors, dealers, resellers, or service representative. SECTION 17. LICENSING Except as otherwise set forth in Attachment A – Final Statement of Work, all SUNCOM services shall include all required licenses for Customers to utilize the SUNCOM services at no additional cost to the Customer. All third-party license costs for Contractor-provided hardware and/or software shall be the responsibility of the Contractor. The Contract terms will not be supplemented, modified, amended, or superseded by any and all End User License Agreement, regardless of any terms which may state otherwise, except as contemplated in Section 7.10. End User License Agreement (EULA) means any license or service agreement, regardless of how designated, pertaining to the right to use software, equipment, and/or services including, but not limited to, any such agreement proposed after execution of this Contract that is affixed to (e.g. “shrinkwrap” or “browsewrap”), imbedded in (e.g. “clickwrap”), or accompanies the software, equipment, or service. Any terms or conditions that would result in the Department or a Customer violating Florida Statutes is deemed null and void. SECTION 18. BOND 18.1 Performance Bond Customers shall have the ability to request from the Contractor a Performance Bond to be used to guarantee satisfactory performance by the Contractor for the term of the Customer’s specific order. For those Customers who request a Performance Bond to meet the Customer’s specific needs, Contractor shall deliver to the Customer a Performance Bond in the amount specified by the Customer and upload documentation demonstrating compliance with this section into CSAB. A. The Performance Bond shall be maintained throughout the term of the Customer’s specific order, naming the Customer as the beneficiary. The Performance Bond must be issued         Contract No.: DMS-17/18-004B Page 30 of 32 SUNCOM Communications Services by an acceptable surety company, as determined by the Customer, and which surety must be licensed to do business in the State of Florida. The insurer or bonding company shall pay losses suffered by the State directly to the Customer. B. The Contractor and insurer or bonding company shall provide the Customer prior written notice or immediate notice upon knowledge of any attempt to cancel or to make any other material change in the status, coverage, or scope of the Performance Bond, or of the Contractor’s failure to pay bond premiums. C. The Customer shall not be responsible for any premiums or assessments on or in relation to the Performance Bond. However, for those Customers who request a Performance Bond, Contractor is permitted to equitably adjust the Customer’s prices in correlation with the requested Performance Bond, up to an additional 25% for the applicable service(s). D. The Performance Bond is to protect the Customer against any loss sustained through failure of the Contractor’s performance in accordance with the Customer’s specific order. No payments shall be made to the Contractor until the Performance Bond is in place and approved by the Customer in writing. E. Where applicable, the Contractor shall provide the Customer with a surety bond continuation certificate or other acceptable verification that the Performance Bond is valid and has been renewed for an additional year. Contractor shall also upload documentation demonstrating compliance with this section into CSAB. The Performance Bond provided under this Section shall be used solely to the extent necessary to satisfy the damage claims made by the Customer pursuant to the terms of the Customer’s specific order. In no event shall the Performance Bond be construed as a penalty bond. 18.2 Letter of Bondability Prior to any renewal of the Contract in accordance with section 287.057(13), F.S., the Department reserves the right to request Contractor submit a letter of bondability from a surety company or bonding agent authorized to do business in the State of Florida and written on company letterhead indicating the Contractor’s ability to obtain a performance bond in the amount of at least ten million dollars. SECTION 19. CUSTOMER OF RECORD The Department of Management Services is considered the customer of record for all services for the purposes of the Federal Communications Commission and Customer Proprietary Network Information. SECTION 20. SPECIFIC APPROPRIATION The following is the specific state funds from which the state will make payment under the first year of the contract: General Appropriations Act (Florida Law) 2928 SPECIAL CATEGORIES CENTREX AND SUNCOM PAYMENTS FROM COMMUNICATIONS WORKING CAPITAL TRUST FUND         Contract No.: DMS-17/18-004B Page 31 of 32 SUNCOM Communications Services SECTION 21. LIMITATION OF LIABILITY For all claims against the Contractor under any Customer agreement, purchase order, or this Contract, and regardless of the basis on which the claim is made, the Contractor’s liability under this Contract or purchase order for direct damages shall be limited to the greater of $100,000, the dollar amount of this Contract, or two times the charges rendered by the Contractor under the purchase order. This limitation shall not apply to the Service Level Agreements, claims arising under sections 8.2, 9.2, 10.3, and/or 14.5 contained in this agreement. Unless otherwise specifically enumerated in the Contract (e.g. the Service Level Agreements, attached as part of this Contract) or in the negotiated purchase order, no party shall be liable to another for special, indirect, punitive, or consequential damages, even if the party has been advised that such damages are possible. No party shall be liable for lost profits, lost revenue, or lost institutional operating savings. The Department and Customer may, in addition to other remedies available to them at law or equity and upon notice to the Contractor, retain such monies from amounts due Contractor as may be necessary to satisfy any claim for damages, penalties, costs and the like asserted by or against them. The Department may set off any liability or other obligation of the Contractor or its affiliates to the State against any payments due the Contractor under any contract with the Department. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK.         Contract No.: DMS-17/18-004B Page 32 of 32 SUNCOM Communications Services SO AGREED by the Parties’ authorized representatives on the dates noted below: FLORIDA DEPARTMENT OF MANAGEMENT SERVICES ______________________________________________ Jonathan Satter, Secretary ______________________________________________ Date AT&T CORP. Signature Print Name and Title Date SS188Y Veronica Danao Contract Specilaist CGI 02 July 2020 AT&T CORP. Signature               STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES ITN NO: DMS 17/18-004 –SUNCOM COMMUNICATION SERVICES REQUEST FOR BEST AND FINAL OFFER DUE: MAY 13, 2020 BY 11:59 PM ET Pursuant to the SUNCOM Communication Services ITN Sections 4.4.3., Revised Replies and Best and Final Offers, and 4.4.4, Other Department Rights During Negotiations, the Department requests a Best and Final Offer. Please submit the Best and Final Offer by 11:59 PM ET on May 13, 2020, to the Procurement Officer, Jesse Marks, at Jesse.Marks@dms.myflorida.com Vendors must email the Best and Final Offer with files attached as a .pdf or in their native format (.docx or .xlsx where applicable) to the Procurement Officer. If the Best and Final Offer exceeds the file limit to submit via email, the Vendor must submit its Best and Final Offer on seven duplicate thumb drives to the Procurement Officer by the above-stated deadline. Best and Final Offers are expressly understood to be for the provision of services and features with no minimum guaranteed purchase of services or features. All revisions made by the Department to the attachments provided with this Request for Best and Final Offer are reflected in track changes or in an edited format for excel documents. Any Vendor proposed edits not reflected in the attachments were deemed not acceptable to the Department. Do not make any changes, revisions, exceptions, or deviations to the Department’s language in the provided documents. The Best and Final Offer must include the following requested documents: A. ATTACHMENT A –FINAL STATEMENT OF WORK Please submit a response to each subsection in the Attachment A –Final Statement of Work where a response is requested and where the subsection is applicable to the Respondent’s proposed solution. Identify all modifications and/or revisions from the initial and revised replies via track changes. B. ATTACHMENT B –FINAL CONTRACT By submitting a Best and Final Offer, the Vendor confirms acceptance of the Attachment Contract No.: DMS-17/18-044B Exhibit A         B –Final Contract, as is; do not make any changes, revisions, exceptions, or deviations. C. ATTACHMENT C –FINAL SERVICE LEVEL AGREEMENTS By submitting a Best and Final Offer, the Vendor confirms acceptance of the Attachment C –Final Service Level Agreements, as is; do not make any changes, revisions, exceptions, or deviations. D. ATTACHMENT G –FINAL COMPONENT PRICE SHEET AND VENDOR’S SERVICE CATALOG Please complete the Attachment G –Final Component Price Sheet which has been provided by the Department as part of the Request for Best and Final Offer. The Vendor is required to submit a completed Attachment G –Final Component Price Sheet and a Vendor’s Service Catalog that includes the Vendor’s best pricing for the Department’s consideration based on the revisions contained in the Request for Best and Final Offer and attachments.Given these revisions made by the Department, the Department is anticipating reductions in the Vendor’s pricing. The Vendor’s completed Attachment G –Final Component Price Sheet and Vendor’s Service Catalog must comply with ITN Sections 3.11, Vendor’s Pricing,and 3.12, Component Price Sheet, respectively. Pricing in either document shall not include State of Florida and Federal Taxes.Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Taxes do not include government-sanctioned surcharges and fees collected by the Contractor which are not remitted to the government. Government-sanctioned surcharges and fees are to be separately listed in the Vendor’s Service Catalog in accordance with Attachment A –Final Statement of Work, Section 4.6, Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog. In addition to the requirements set forth in ITN Section 3.11, a Vendor Service Catalog must adhere to the following: x List all separate fees and/or charges and indicate which service(s) the fee and/or charge is applicable to. For government sanctioned fees and surcharges, list the current applicable amount. x Prices shall include all charges for packing, handling, freight, distribution, and inside delivery. Charges for expedited shipping, where requested and authorized by the Customer, may be assessed and will be borne by the Customer. x Any services, equipment and / or features provided at no cost should be identified as $0.00. In addition to the requirements set forth in ITN Section 3.12, a completed Attachment G – Final Component Price Sheet must adhere to the following: x Prices shall include all charges for packing, handling, freight, distribution, and inside delivery. Charges for expedited shipping, where requested and authorized Contract No.: DMS-17/18-044B Exhibit A         by the Customer, may be assessed and will be borne by the Customer. x Any services, equipment and / or features provided at no cost should be identified as $0.00. E. SUPPLEMENTAL INFORMATION The Best and Final Offer shall constitute the Vendor’s final Reply to this ITN and should be reflective of all terms and conditions applicable to the Vendor’s proposed services. Pursuant to ITN Section 3.4, Website References, do not incorporate or reference dynamic links that are external to the document. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply. The Vendor is under no obligation to submit a Best and Final Offer; however, the Vendor will no longer be considered eligible for an award if the Department does not receive a Best and Final Offer by the above-stated deadline. By the submission of its Best and Final Offer, the Vendor certifies that, if awarded a Contract, it will comply with all terms and conditions found in the aforementioned documents included with this Request for Best and Final Offer. Contract No.: DMS-17/18-044B Exhibit A         ATTACHMENT A – FINAL STATEMENT OF WORK FOR SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Contract No.: DMS-17/18-044B Exhibit A         Table of Contents 1. Statement of Work ........................................................................................................... 8 1.1 Introduction....................................................................................................................... 8 1.2 Instructions for Replies..................................................................................................... 8 1.3 Terminology...................................................................................................................... 9 1.4 Service Objectives ........................................................................................................... 9 1.5 Updates to Services or Equipment ................................................................................ 10 1.6 MyFloridaNet .................................................................................................................. 11 1.7 Current SUNCOM Voice Services ................................................................................. 11 2. Staffing ........................................................................................................................... 12 2.1 Contractor Staffing Responsibilities ............................................................................... 12 2.2 Account Manager ........................................................................................................... 14 2.3 Project Manager ............................................................................................................. 14 2.4 Business Operations Manager....................................................................................... 15 2.5 Engineering and Design Manager ................................................................................. 15 2.6 Operations and Security Manager ................................................................................. 16 2.7 Customer Support Team................................................................................................ 17 2.8 Network Operations Center and Security Operations Center Staffing.......................... 17 3. General Services And Features For SUNCOM Communication Services ................... 18 3.1 Applicability of Subsections ........................................................................................... 18 3.2 Operating In a Production Environment ........................................................................ 18 3.3 Flexibility to Quickly Modify Services ............................................................................. 19 Contract No.: DMS-17/18-044B Exhibit A         3.4 Completeness of Proposed Solutions............................................................................ 19 3.5 Technology Refresh ....................................................................................................... 20 3.6 Standards ....................................................................................................................... 20 3.7 Emergency Services ...................................................................................................... 21 3.7.1 911 / E911 ...................................................................................................................... 21 3.7.2 Department of Homeland Security Programs................................................................ 22 3.7.3 Emergency Support Function 2 ..................................................................................... 22 3.8 Long Distance Services ................................................................................................. 23 3.9 Toll-Free Services .......................................................................................................... 24 3.10 Call Quality ..................................................................................................................... 25 3.11 Telephone Number Portability ....................................................................................... 26 3.12 Temporary Suspension of Service................................................................................. 26 3.13 Intercept Messages ........................................................................................................ 26 3.14 Unlawful Activities .......................................................................................................... 27 3.15 Connection with MyFloridaNet ....................................................................................... 27 3.16 Service Interoperability................................................................................................... 28 3.17 Dedicated IP Access ...................................................................................................... 29 3.18 Effectiveness within Customer-Specific Domains ......................................................... 30 3.19 Infrastructure Costs ........................................................................................................ 30 3.20 Testing Hardware and Software .................................................................................... 31 3.21 Inspection Process ......................................................................................................... 31 3.22 Contractor Webpage ...................................................................................................... 32 3.23 Network Operations Center ........................................................................................... 33 Contract No.: DMS-17/18-044B Exhibit A         3.24 Security Operations Center............................................................................................ 35 3.25 Highly Available and Highly Reliable Design Characteristics ....................................... 38 3.26 Cooperation with Other Contractors .............................................................................. 39 3.27 Monitoring and Operational Management ..................................................................... 40 3.28 Security........................................................................................................................... 40 3.29 Authentication Server ..................................................................................................... 42 3.30 Contractor Meetings with DMS ...................................................................................... 42 3.30.1 Monthly Operational Meetings ....................................................................................... 42 3.30.2 Project Management Monthly Review Meetings ........................................................... 43 3.30.3 Project Implementation Phase – Project Kickoff Meeting ............................................. 43 3.31 Management Service, Systems, and Associated Dashboards ..................................... 43 3.32 Tools ............................................................................................................................... 46 3.33 Temporary Service Increase .......................................................................................... 47 3.34 Online Portal for Self-Management ............................................................................... 47 3.35 Logging and Archival...................................................................................................... 49 3.36 Review of Archived Information ..................................................................................... 50 3.37 Trouble Ticketing Service .............................................................................................. 50 3.38 Monthly Maintenance Support Services ........................................................................ 52 3.39 Vendor Management...................................................................................................... 53 3.40 Professional Services..................................................................................................... 54 3.41 Survivability Support ...................................................................................................... 54 3.42 Service Level Agreement Performance Monitoring, Dashboard and Reporting........... 55 3.43 Training........................................................................................................................... 56 Contract No.: DMS-17/18-044B Exhibit A         3.44 Project Management ...................................................................................................... 57 3.44.1 Project Charter and Project Management Plan ............................................................. 57 3.44.2 Project Management Implementation Phase................................................................. 59 3.44.3 Project Management - Guides ....................................................................................... 60 3.44.4 Project Management - Closure ...................................................................................... 60 3.44.5 Project Management Implementation and Migration Plans .......................................... 61 3.45 Services Infrastructure Checklist ................................................................................... 62 3.46 Transition ........................................................................................................................ 66 3.47 Equipment and Licenses................................................................................................ 68 4. Business Operations ...................................................................................................... 68 4.1 General Description of the SUNCOM Business Model ................................................. 68 4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart 70 4.3 Communications Service Authorization and Billing – Official Record ........................... 71 4.4 Communications Service Authorization and Billing - Interfaces with Contractors ....... 71 4.4.1 Application Programming Interfaces .............................................................................. 71 4.4.2 Batch Routines ............................................................................................................... 72 4.4.3 Manual Review and Data Entry by Contractor Staff...................................................... 72 4.5 Communications Service Authorization and Billing Service Catalog ............................ 72 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog ....................................................................................................... 73 4.7 Communications Service Authorization and Billing Account and User Management .. 74 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges 74 4.7.2 Work Orders ................................................................................................................... 74 Contract No.: DMS-17/18-044B Exhibit A         4.7.3 Credential Request Orders ............................................................................................ 75 4.8 Inventory ......................................................................................................................... 76 4.9 Invoicing Requirements.................................................................................................. 77 4.10 Electronic Substantiating Detail File .............................................................................. 77 4.11 Audit of Contractor Invoices ........................................................................................... 78 4.12 Mandatory Interface with Communications Service Authorization and Billing.............. 78 4.13 Mandatory Communications Service Authorization and Billing Order .......................... 78 4.14 Specific Service Requests ............................................................................................. 79 4.15 General Billing Requirements ........................................................................................ 79 4.16 Criteria for Installation Signoff and Billing Start ............................................................. 79 4.17 Long Distance Billing...................................................................................................... 80 4.18 Toll-Free Billing .............................................................................................................. 82 4.19 Direct Billing ................................................................................................................... 82 4.20 Service Level Agreement Operational Process............................................................. 83 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION ............................................ 85 5.1 Unified Communications System and Services – General Features ............................ 85 5.2 Unified Communications System and Services – Integration and Interface ................. 88 5.3 Unified Communications System and Services – Conferencing................................... 89 5.4 LAN Support Services .................................................................................................... 91 6. SERVICE CATEGORY 2 - SIP TRUNKING.................................................................. 92 6.1 SIP Trunking Minimum Requirements ........................................................................... 92 6.2 SIP Trunking Features ................................................................................................... 95 7. SERVICE CATEGORY 3 - CONTACT CENTER .......................................................... 95 Contract No.: DMS-17/18-044B Exhibit A         7.1 Contact Center – General .............................................................................................. 96 7.2 Contact Center – Automatic Call Distribution (ACD) ..................................................... 96 7.3 Contact Center – Auto-Attendant and Interactive Voice Response .............................. 97 7.4 Contact Center - Reporting and Analytics ..................................................................... 98 7.5 Contact Center Recording ............................................................................................. 99 7.6 Contact Center – Workforce Management .................................................................. 100 7.7 Contact Center – Miscellaneous .................................................................................. 100 8. SERVICE CATEGORY 4 – CENTREX SERVICES.................................................... 102 8.1 Centrex Services Minimum Requirements .................................................................. 102 8.2 Additional Centrex Services ......................................................................................... 103 8.3 Centrex Features.......................................................................................................... 104 9. Experience and Ability.................................................................................................. 104 Contract No.: DMS-17/18-044B Exhibit A         1. Statement of Work 1.1 Introduction The Department of Management Services (DMS or the Department) is seeking to procure through this Invitation to Negotiate (ITN), Unified Communication (UC) Services, Session Initiation Protocol (SIP) Trunking Services, Contact Center Services, Legacy Local Access (Centrex) Services, and other related communication services and features. Hereinafter these will be collectively known as SUNCOM Communication Services (SCS). This procurement is intended to establish a multi-year Contract or Contracts which meet the goals of the ITN stated in section 1.4. Any contracted SCS services will be available for use by state agencies, political subdivisions of the state, municipalities, and nonprofit corporations in accordance with Chapter 282, Florida Statutes (F.S.). This Attachment A – Final Statement of Work (SOW), contains operational and administrative objectives for SCS that will form the requirements for implementation and on-going support under any Contract resulting from this ITN. This SOW is intended to reflect the requested service components DMS is seeking the Respondent to offer for SCS. The SOW includes references to service components that “must”, “shall”, or “will” be delivered; however, these SOW references to “must”, “shall”, “will” and “minimum requirements” will not affect DMS’s determination of a Respondent’s responsiveness. DMS intends for these SOW references to become mandatory at the time of Contract execution (as reflected in DMS’s Request for Best and Final Offer). However, these SOW references may be subject to negotiation during the procurement and will be resolved through the terms of DMS’s Request for Best and Final Offer. The Request for Best and Final Offer may also identify contractual requirements in place of previous requests for responses. For example, the word ‘should’ may be replaced by the word ‘must’ in the final SOW prior to contract execution where applicable. If more than one Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Response,” and “Respondent,” include the plural when applicable. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.2 Instructions for Replies The SOW contains response blocks where Respondents are to detail their replies or Respondents may attach a narrative with a reference to the corresponding SOW subsection. Base responses on the information provided in the applicable subsections and response blocks regarding operational and administrative processes and other aspects of the proposed services. Contract No.: DMS-17/18-044B Exhibit A         Failure to respond to any response block seeking a response will not be used to determine responsiveness. Respondents should provide responses to all response blocks seeking a response in the SOW. Respondents should provide responses for the Service Categories for which they are seeking to provide services. If the Respondent is seeking to provide a Service Category, they should provide responses as requested. If the Respondent inserts “N/A” or leaves a block blank, they will receive zero points for that subsection. If the Respondent is not seeking to provide a Service Category, it should respond “N/A” and will receive a score of zero for those responses. Replies are to be submitted in accordance with the ITN. The response blocks may contain approximate word counts in brackets, e.g., [Enter the response here – XXX words]. The word counts are provided as guidance to the length of the expected response; the word counts are neither minimum nor maximum limits. See section 3.7, Tab 4, of the ITN for instructions on replying to the SOW. By submitting a Reply to this ITN, the Respondent affirms that it has read, understood, and will comply with all of the statements, terms, and conditions contained in the SOW. Do not provide pricing information in any SOW response block. Respondent is to submit pricing information in the Attachment G – Component Price Sheet and the Vendor’s Service Catalog, separate from the response to the SOW in accordance with instructions in the ITN. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.3 Terminology Various terms are provided in Attachment F – Definitions and Acronyms. Acronyms are generally expanded on first use. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.4 Service Objectives This SCS procurement is envisioned to result in a Contract with a Contractor to provide secure, reliable, interoperable, scalable, manageable, feature rich, affordable, and advanced communications services for SUNCOM users. Contract No.: DMS-17/18-044B Exhibit A         SCS Customers range in size from small to very large with a wide diversity of communications requirements to meet their business needs. Respondents are therefore encouraged to offer more than one manufacturer platform (system) option. While the word “system” is used within the SOW, DMS intends to contract for communications services. Individual devices, systems, and components are used to provide the various SCS. The following are SCS objectives: 1. Provide migration and transition support for Customers from existing services to SCS. 2. Provide Single-tenant and Multi-tenant services. 3. Provide services using standards and designs detailed in the SOW, and increase integration of services. 4. Provide proactive service monitoring capabilities and tools to monitor service levels. 5. Provide inherent flexibility in services and equipment to keep pace with rapidly evolving technologies. 6. Provide services with a minimum 99.95% availability (uptime). 7. Provide accurate and simple invoicing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.5 Updates to Services or Equipment DMS anticipates the service’s capabilities will change over the term of the Contract and should be flexible to remain current throughout the life of the Contract. Changes in services, features, equipment, or technology offered by Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. At DMS’s sole discretion, updates may require a Contract amendment, and any updates will not be incorporated into the Communications Service Authorization and Billing (CSAB) system without DMS’s approval. The CSAB is discussed in detail in section four (4). When requested by DMS, the Contractor shall provide documentation on the proposed updates. This may include market research, service, equipment, and commodity specifications, industry research, and any other documentation requested by DMS. DMS may review information from Contractor, or any other source it deems necessary and appropriate. For updates, Contractor will at a minimum include individual pricing, and may also include bundled pricing, or bundled pricing with existing services. All elements required by section 3.11 of the ITN shall be included in the proposed pricing for updates, unless waived by DMS. DMS will not deem the proposed pricing acceptable until and unless all the following criteria is met to its satisfaction: 1. The Contractor has substantially demonstrated the pricing is competitive to market rates. Contract No.: DMS-17/18-044B Exhibit A         2. The Contractor has fully demonstrated the pricing is related to and is in line with currently offered pricing for similar services and equipment within the CSAB Service Catalog. 3. Where applicable, Contractor has fully demonstrated that the same percentage discount off the Manufacturers Suggested Retail Price or Contractor’s service price list, or greater, is applied to proposed equipment pricing for similar equipment, and proposed service pricing for similar service. 4. The Contractor has fully demonstrated the pricing will be in accordance with Contract section 3.3(b) Preferred Pricing, not exceeding, on an aggregate basis, the pricing offered under comparable contracts for public entities. 5. The Contractor shall not increase the pricing of any existing equipment, services, service packages, service bundles, or service options. 6. Contractor will not request, and DMS will not approve, charges for non-chargeable items contemplated in section 3.5 Technology Refresh. 7. DMS is solely responsible for the final determination on the fulfillment of the above criteria, and on accepted pricing. If applicable, all SCS Contractors will be given the same opportunity to offer the updated, or new related service. DMS will determine if the current Service Level Agreements (SLAs) for the CSAB Service Catalog update are appropriate and applicable, or determine new SLAs, which will become part of the Contract through a Contract amendment. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.6 MyFloridaNet MyFloridaNet (MFN) and MyFloridaNet-2 (MFN-2) are the State’s Multiprotocol Label Switching data networks. Generally, throughout the SOW, MFN is used as a generic term for both MFN and MFN-2. MFN allows State agencies and other authorized users to communicate with each other as well as SCS Contractors. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/data_servic es/myfloridanet No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.7 Current SUNCOM Voice Services DMS currently manages the portfolio of voice services listed below. Contract No.: DMS-17/18-044B Exhibit A         1. Centrex 2. Hosted Voice over Internet Protocol (VoIP) 3. Premises-based Telephony Equipment Services 4. SIP Trunking 5. Audio Conferencing 6. Web Conferencing 7. Long Distance 8. Toll-Free 9. Contact Center. See Attachment E – SUNCOM Voice Services for Calendar Year 2016, for information regarding 2016 contract spend for the above services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 2. Staffing The Contractor shall provide sufficient, qualified personnel to oversee and carry out the services of this Contract. The term “Contractor staff” includes all staff employed by the Contractor and by its subcontractors relevant to the Contract. 2.1 Contractor Staffing Responsibilities 1. The Contractor staff responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous and professional manner as representatives of the State. 2. The Contractor staff shall devote the time and resources necessary to successfully manage the State of Florida account, including being available for telephonic, email and on-site consultations. 3. The Contractor shall provide each Contractor staff member orientation and training on all components of the Contract prior to working on any component of the Contract. Documentation of this training shall be provided to DMS upon request. 4. The Contractor shall be required to employ the required key staff position described in this SOW. 5. It is understood and agreed that from time to time a vacancy may occur in required key staff positions. For purposes of this Contract, a vacant position is defined to occur when the position is not initially filled, the employee assigned to the position has resigned, been terminated, reassigned, or is filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications Contract No.: DMS-17/18-044B Exhibit A         until this position is filled. However, a temporary assignment will not put the SLA clock on hold. 6. The Contractor agrees to fill all required key staff positions within ninety (90) days after the date upon which the position becomes vacant, and within thirty (30) days from Contract execution. The Contractor may request a waiver from DMS if it believes it has good cause to not fill a required key staff position within the ninety (90) days allowance. Contractor will submit waiver requests to the DMS Contract Manager. DMS will review the requests on a case-by-case basis and respond within a reasonable timeframe. DMS reserves the right for final determination on all waiver requests. Positions not filled within the ninety (90) day timeframe, or otherwise waived by DMS, will incur an SLA violation. 7. The Contractor shall notify DMS of any vacancy of a required key staff position within two (2) weeks of the vacancy occurring. 8. The Contractor will only fill required key staff positions with persons that fulfill the minimum job qualifications set forth in this SOW section 2. 9. DMS reserves the right to review and approve candidates being considered by the Contractor for employment for a required key staff position described in this Contract. 10. DMS will have the right to request the replacement of any staff who serve in a required key staff position, as part of the Customer Support Team, or part of the Network Operations Center (NOC) or Security Operations Center (SOC) staff and Contractor will remove such staff within thirty (30) calendar days’ or earlier upon DMS’s notice to Contractor. 11. The Contractor must provide a sufficient number of Contractor Staff to handle the workload projected for the start of the Contract and shall be scalable and flexible, so it can be adapted as needed. 12. The Contractor must develop and maintain a final Staffing Organizational Chart that includes all staff resources that will be assigned to all components of the Contract to be approved by DMS no later than thirty (30) calendar days from Contract execution. The final Staffing Organizational Chart must contain names, titles, and number of staff (full- time and part-time) proposed to support the State of Florida. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff, the percentage of time each staff person will devote to the Contract. 13. In the event DMS determines the Contractor’s staff or staffing levels are not sufficient to properly complete the services specified in this Contract, it shall notify the Contractor in writing. The Contractor will have ninety (90) calendar days to remedy the identified staffing deficiencies. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed required key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed and highly qualified staff; Contract No.: DMS-17/18-044B Exhibit A         c. Respondent’s orientation and training for Respondent’s staff assigned to this Contract; d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract resulting from this ITN; and e. Respondent’s recruitment process for Respondent’s staff assigned to this Contract. [Enter response here – 1,500 words] 2.2 Account Manager Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS, unless DMS determines an exclusive Account Manager is in DMS’s best interest. This is a required key staff position. The Contractor is required to provide a full-time Account Manager for all contracted services. The Account Manager will be the senior manager primary contact with responsibility for all SCS issues, including, but not limited to, day-to-day coordination and resolution of all SCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four hours a day, 365 days of the year. The Account Manager will be required to participate in all workgroups created by the Contractor or DMS related to SCS. The Account Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Minimum of three (3) years’ work experience in the telecommunications industry. 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. 2.3 Project Manager Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager unless DMS determines an exclusive Project Manager is in DMS’s best interest. This is a required key staff position. The Project Manager shall to oversee and take on the responsibility for the success of all projects. Projects include, but are not limited to, Contract Implementation and Migration, agency specific Implementation and Migration. This individual will be the single point of contact to the State Contract No.: DMS-17/18-044B Exhibit A         coordinating all work and communications with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager will participate in various SCS workgroups. The Project Manager shall possess the following minimum qualifications: 1. Ability to be responsible for all aspects of any projects related to this Contract. 2. Ability to lead and direct teams to deliver projects within the constraints of schedule, budget and resources. 3. Demonstrate sufficient knowledge and experience to appropriately apply a project management methodology to projects 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. Currently holds either Project Management Professional certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS. 2.4 Business Operations Manager Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager unless DMS determines an exclusive Business Operations Manager is in DMS’s best interest. This is a required key staff position. The Business Operations Manager shall oversee business operations including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. The Business Operations Manager will participate in various SCS workgroups. The Business Operations Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with Government clients. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. 2.5 Engineering and Design Manager Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager unless DMS determines an exclusive Engineering and Design Manager is in DMS’s best interest. This is a required key staff position. Contract No.: DMS-17/18-044B Exhibit A         The Engineering and Design Manager shall function as a single point of contact for all engineering and design issues. The individual will have responsibility to direct all aspects of engineering and design concerns for the service. The individual must have the authority to direct the Contractor’s staff and subcontractors. The individual or a designated backup(s) must be available twenty-four hours a day, 365 days of the year as required to manage and oversee restoration of the service and respond to State requests. The Engineering and Design Manager will participate in various SCS workgroups. The Engineering and Design Manager shall possess the following minimum qualifications: 1. Minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to SCS services 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 3. Five (5) years or more of engineering work experience. 2.6 Operations and Security Manager Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager unless the Department determines an exclusive Operations and Security Manager is in DMS’s best interest. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other SUNCOM Contractors, if applicable, and subcontractors. The individual will function as a single point of contact for the day-to-day networking, service, and security issues, typically those involving real-time concerns. The individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available twenty-four hours a day, 365 days of the year as required to manage the NOC and SOC concerns, and respond to State requests. The Operations and Security Manager will participate in the various workgroups to accomplish SCS services. The Operations and Security Manager shall possess the following minimum qualifications: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 2. Five (5) years or more of work experience. 3. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 4. Experience with information security architecture and security tools. Contract No.: DMS-17/18-044B Exhibit A         5. Knowledge of telecommunications industry best practices for service performance and security, and applicable laws and regulations as they relate to security. 6. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of SCS. The Operations and Security Manager should possess the following minimum qualifications: 1. Preferred but not required to hold Certified Information Security Manager, Certified Information Systems Security Professional, or other industry recognized security certification. 2.7 Customer Support Team The Contract shall provide a Customer Support Team, which is not required to be full-time or dedicated to this Contract. This team is not considered a key staff position or positions. The Customer Support Team shall be sufficiently qualified and trained to provide the following: 1. Timely Customer training by the Contractor’s team in reaction to changes in services and features offered. 2. Resolve service requests timely 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry 4. Timely closure for operational changes 5. Meet all service delivery due dates The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in SOW 4.7.1. 2.8 Network Operations Center and Security Operations Center Staffing The Contractor shall provide NOC and SOC staffing, which are not required to be full-time or dedicated to this Contract. This staffing is not considered a key staff position or positions. The NOC and SOC staffing shall be sufficiently staffed, qualified and trained to provide the following: 1. Staffing for the NOC and SOC twenty-four hours a day, 365 days of the year. 2. Proactive NOC and SOC monitoring including issue resolution, as described in SOW subsections 3.24 and 3.25. 3. Staffing for the NOC and SOC that are certified, experienced, well-trained, and well- equipped professionals. 4. NOC and SOC staff access to Contractor’s advanced research team that will assist in identifying threats and developing preventative counter measures based on information collected from monitoring events worldwide. The Contractor’s advanced research team will consist of cyber threat researchers that are assigned to the pursuit of existing and emerging global cyber threats. The advanced research team will research the global Contract No.: DMS-17/18-044B Exhibit A         landscape, perform in-depth analysis of emerging threats, and develop counter measures to protect SCS Customers. Given the statements in 2.2 through 2.8: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Provide resumes of the required key staff positions. Resumes for the Customer Support Team and NOC and SOC are not required; 3. Provide a detailed description of how the Contractor will staff the Customer Support Team, the NOC, and the SOC. 4. Provide a proposed Staffing Organizational Chart, including all staff resources that are anticipated to be assigned to the Contract, including names, titles, and number of staff (full-time and part-time) proposed to support the State of Florida. 5. Describe Respondent’s Proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the team. [Enter response here – 500 words, not including resumes] 3. General Services and Features for SUNCOM Communication Services 3.1 Applicability of Subsections The subsections below will be applicable to all four Service Categories, unless stated otherwise in that subsection. Evaluation scoring for SOW section 3 will not be affected by whether Respondent offers four (4) or fewer Service Categories. Responses to subsections within SOW section 3 should not include any discussion of proposed Local Area Network (LAN) Support Services as described in SOW section 5.4. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Operating In a Production Environment The following are minimum requirements: With the exception of the interfaces to CSAB and MFN, all proposed services, must be operating in a production environment. Any new services proposed by the Contractor after the completion of the Implementation Phase must be operating in a production environment. A production Contract No.: DMS-17/18-044B Exhibit A         environment is a setting where the Contractor can demonstrate their services in operation and are able to be viewed by or demonstrated to DMS’ satisfaction. This will be provided at no cost to the State. There is no requirement that these proposed services be operating in the same (single) production network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.3 Flexibility to Quickly Modify Services Contractor will provide the following in its delivery of the services and features for SCS: 1. A flexible administration of SCS services. 2. Prompt service updates, maintenance, modifications, and customizations. 3. Technically flexible designs, systems, and services 4. Mitigation of performance issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 5. Mitigation of security issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 6. The Contractor shall provide the Department with written notification of required maintenance a minimum of ten (10) calendar days before scheduled maintenance is to take place. Given the statements in this subsection: 1. Describe how the Contractor will be flexible in its approach to delivering SCS services, in a manner that will minimally affect customer operations, including: maintenance windows, notification of maintenance, updates, performance and security issues, customer concerns, and customer requests. [Enter the response here - 250 words] 3.4 Completeness of Proposed Solutions Respondents are responsible for the completeness of their proposed solutions in their Reply and in response to any Customer work orders or unique service requests, including all equipment, software, operational management, and IP network connectivity. Completeness will be determined by either the Department or by the Customer, as appropriate. All aspects of integration, performance, and back-office administrative functions are the responsibility of each Contractor, including functions provided by their subcontractor. Contractor is responsible for verifying that all equipment, software, systems, and services, as implemented, are compatible when integrated with Customer systems. Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.5 Technology Refresh This subsection is applicable to all proposed functionality except Service Category 4, Centrex. The Contractor will provide technology refresh, which means providing the latest software and hardware releases, including updates and patches (excluding desktop equipment). With the exception of hardware costs listed in the CSAB Service Catalog, refresh is to be provided at no cost to the State. Technology Refresh is applicable once a Customer migrates to SCS. The following is a minimum requirement: 1) The Contractor must refresh hardware and/or software provided by the Contractor under the SCS Contract before the End-of-Life date from the original equipment manufacturer provided by the Contractor. Given the statements in this subsection: 1. Describe how technology refresh will be provided, including software and hardware. 2. Propose a process for technology refresh, which includes a description of ensuring a timely refresh of hardware and software. [Enter the response here – 1,000 words] 3.6 Standards This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to comply, at a minimum, with the following standards and subsequent updates for IP-based communications at no additional cost to the Customer: 1. Real-Time Transport Protocol (RTP) 2. RTP Control Protocol 3. H.323 4. Transmission Control Protocol/Internet Protocol 5. Simple Mail Transfer Protocol 6. Post Office Protocol (version 3) 7. Internet Message Access Protocol (version 4) 8. Lightweight Directory Access Protocol 9. Resource Reservation Protocol (RSVP) Contract No.: DMS-17/18-044B Exhibit A         10. Session Initiation Protocol 11. Session Description Protocol 12. Secure Real-Time Transport Protocol 13. ITU-T standards for G.711/G.722/G.729 (Audio Codecs) 14. H.263/H.264 (Video Encapsulation) 15. Internet Engineering Task Force (IETF) Request For Comment (RFC) 6716 16. Distributed Services Code Point 17. Link Layer Discovery Protocol 18. Transport Layer Security 19. Network Address Translation (NAT) 20. Interactive Connectivity Establishment, Session Traversal Utilities for NAT (STUN), and Traversal Using Relays around NAT 21. Web Real-Time Communications (WebRTC) 22. All standards for any application underlying SCS access and transport services 23. SIPconnect Version 2.0 and updates. 24. National Institute for Standards and Technology SP 800-58: Security Considerations for Voice Over IP Systems 25. 21st Century Communications and Video Accessibility Act of 2010 26. Institute of Electrical and Electronic Engineers 802.3 No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.7 Emergency Services Emergency services are a crucial aspect of SCS. 3.7.1 911 / E911 Contractor is required to fully comply with federal and state mandated emergency service requirements, including 911 and E911 services, at no additional cost to the Customer. Contractor shall set up Customer number and location information (Automatic Number Identification and Automatic Location Identification) in the appropriate 911/E911 location database when services are provisioned. Contractor shall provide timely updates to Customer locations in the 911/E911 location database. Given the statements in this subsection: 1. Describe the process and time required to update Customer locations in the 911/E911 location database. Contract No.: DMS-17/18-044B Exhibit A         [Enter the response here – 250 words] 3.7.2 Department of Homeland Security Programs The Department of Homeland Security Office of Emergency Communication (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN- PS) programs. The following are minimum requirements: 1. Contractor shall participate in programs such as TSP, GETS, WPS and NGN-PS in support of Florida’s emergency preparedness efforts. See https://www.dhs.gov/oec- communications-portfolio-management. Given the statements in this subsection: 1. Describe the proposed functionality to address the elements of this subsection. 2. Describe how the Respondent’s will participate in programs such as TSP, GETS, WPS and NGN-PS, plus other federal and state mandated emergency programs during the life of the contract. [Enter the response here – 500 words] 3.7.3 Emergency Support Function 2 DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Subsection 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. Contractor is required to participate in ESF-2 activities and respond to the needs of the State of Florida accordingly. Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Long Distance Services The following are minimum requirements for long distance service components: 1. The ability to dial domestic long distance in conformance with the 10-digit North American Dialing Plan. 2. International long distance service that conforms to the international dialing plan of the International Telecommunications Union (ITU) for all international calls. 3. Traffic studies on all dedicated State of Florida facilities on a quarterly basis and/or upon DMS request. 4. The capability to route calls to an operator for assistance. 5. Answer supervision and disconnect supervision. The Contractor cannot bill for incomplete or hung calls. Billing must not start until the call is answered. 6. The capability to use authorization codes, whereby a Customer may place a long distance call from a different State line and charge that call to his or her line or account. 7. The addition of new Number Plan Area (NPA) codes and local Exchange Code (NXXs) within 24 hours. NPA and NXX changes must be made to the routing database prior to actual change. 8. The ability to block calls system-wide by NPA. DMS will not be liable for any charges associated with calls made to blocked NPAs and/or NXXs that DMS has requested. All calls to the 700 and 900 NPA and the 976 NXX group must be blocked by the Contractor, unless DMS requests otherwise. 9. The capability to drop all calls in excess of 299 minutes. The State will not be liable for charges associated with long duration calls in excess of 299 minutes. All calls are subject to further investigation for their validity. If proven to be invalid, the cost will be borne by the Contractor. 10. The ability to block calls with an invalid Automatic Number Identification (ANI). Contractor may screen and block such calls or modify the call setup to provide a main billing number which can be used by DMS for rebilling. The State will not pay the Contractor for calls that are made from an invalid ANI. 11. The ability to make and receive fax and modem calls. 12. Provision and activation of long distance services in a timely manner. 13. Restoration of services in a timely manner. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] Contract No.: DMS-17/18-044B Exhibit A         3.9 Toll-Free Services The following are minimum requirements; Contractor is required to offer toll-free services for each proposed SCS service category and must provide the following in addition to the requirements provided in section 6, Business Operations: 1. The termination of toll-free service into all domestic exchanges. 2. All currently established toll-free numbers such as 1-800, 866, 877, 888, and all future toll- free numbers, as they become available. 3. Toll-free vanity numbers, if the number is available. 4. Toll-free services originated from any domestic exchange. 5. Answer and disconnect supervision. Calls are billed only from the time that the end-user answers the call and not bill for any calls not completed. 6. The ability to set up toll-free numbers or reroute numbers in the event of an emergency. An emergency contact must be made available twenty-four hours a day, 365 days of the year. Contractor will provide DMS an emergency contact number within 2 weeks of being awarded a contract and immediately notify DMS if the emergency contact number is changed. 7. All routing table information produced during the term of this Contract to DMS within three business days of request. 8. Responsible organization for toll-free numbers used by DMS. The Department will own the numbers and provide them to authorized users. 9. Conversion of toll-free numbers to their services within three (3) days after receipt of a DMS work order from CSAB. 10. Directory assistance listing via the national toll-free calling directory, and made available to the public via a directory assistance inquiry, 800-555-1212. 11. The inclusion of the old number in call announcement services and a new number intercepts with message and termination to new number. 12. Code blocking including the ability to block toll-free calls originating from either an area code or exchange code. 13. Emergency call rerouting in the event of a service disruption to a pre-planned number. 14. Dialed Number Identification Service. 15. The number of the calling phone (Automatic Number Identification), if known. 16. Routing services with announcement prompt. For this service, toll-free callers will be provided with a greeting announcement in order to choose how to route their call. An example would be a choice of English or Spanish and would route to the appropriate terminating number. 17. Routing service to an announcement for toll-free callers, including the ability for Customers to change the announcement by electronically submitting audio files. 18. Redirection service. For example, the toll-free caller reaches a State terminating number and discovers that they have called the wrong agency. The terminating agency will have Contract No.: DMS-17/18-044B Exhibit A         the ability to forward the caller to another agency’s toll-free number. Toll-free charges will accrue to the number the call is transferred to and not the originally dialed number. It is understood that this requirement is limited by network capabilities and therefore will only apply when such capabilities permit this service. 19. Custom call routing. This service will allow the Customer to route calls from their local exchange to another number or exchange or message based upon area code of the caller, time of day, day of week, holiday, and exchange code. 20. Intercept messaging under certain call conditions, as required by the Customer. 21. Route advance to an alternate termination number. 22. Percentage allocation routing. 23. Take back and transfer, a feature which provides the capability to take back an already terminated call and redirect the call to another termination. 24. A management tool with the ability for both DMS and Customers to change the toll-free “ring to” number and other features. 25. Provisioning and activation of services in a timely manner. 26. Restoration of services in a timely manner. 27. Completion of toll-free calls in a timely manner. This includes the peak busy hours and is applicable on the inbound leg of the call once within the SCS infrastructure. 28. Listing of the DMS and Customer toll-free numbers in a timely manner within the toll-free directory listing. Given the requirements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] 3.10 Call Quality The following are minimum requirements: For proposed services, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than a Mean Opinion Score of 4.0 as specified in ITU-T specification P.800 series. If Respondents use VoIP R-factor, per ITU-T Recommendation G.107, to measure call quality, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than the minimum score of 80. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Contract No.: DMS-17/18-044B Exhibit A         2. Describe the process for monitoring and reporting on call quality for all proposed services. [Enter the response here - 500 words] 3.11 Telephone Number Portability Contractor is required to comply with Federal Communications Commission Local Number Portability requirements. Contractor is required to provide and support telephone number portability at no cost to the State and is expected to port telephone numbers to the service within 30 days. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Temporary Suspension of Service This subsection is applicable to all proposed functionality except Service Category 3, Contact Center Services, and Service Category 4, Centrex Services. Respondent’s proposed service must allow for the temporary suspension of service with an intercept message providing such notification. Temporary suspension of service may be enacted to provide seasonal services to the general public and then use the same telephone number during subsequent seasons. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.13 Intercept Messages Respondent’s proposed service must allow for intercept messages and referrals to be associated with a number that has been disconnected/suspended. Intercept messages and referrals must be provided for up to six months from the date of disconnection/suspension, unless otherwise specified by the Customer, and will be at no additional cost. Intercept messages may include the following: 1. Number dialed is not in service. 2. Number dialed is not in service with referral to new number. 3. Number dialed is temporarily out of service. Contract No.: DMS-17/18-044B Exhibit A         Given the statements in this subsection: 1. Describe the Respondent’s proposed process to provide services that allow for intercept messages and referrals to be associated with a number that has been disconnected or suspended. [Enter the response here - 100 words] 3.14 Unlawful Activities Under no circumstances will DMS or Customers be liable for any unlawful usage of SCS, including any charges. Unlawful usage of SCS shall include, but is not limited to, toll fraud. If the Contractor detects any potential toll fraud, then it must contact the DMS Contract Manager and the Customer to report the suspected toll fraud no later than 30 minutes from the detection of the activity. Given the statements in this subsection: 1. Provide a plan for the prevention of unlawful use of SCS. 2. Describe the Respondent’s proposed process for monitoring, detecting, and remediating unlawful activity. 3. Describe the Respondent’s proposed process for notifications to DMS and its Customers of potential unlawful activity. [Enter the response here - 500 words] 3.15 Connection with MyFloridaNet This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to connect with MFN and is responsible for paying all costs associated with the connection. The connections will meet the following minimum requirements: 1. Connect with MFN in at least two geographically diverse locations. 2. The connection design does not have any single points of failure. 3. Support both IPv4 and IPv6 and can communicate over IPv4-only, IPv6-only, and/or dual- stack networks. 4. Support the State’s IP addressing including MFN’s private addressing plan. 5. To the extent feasible, interoperate with MFN’s time services and Domain Name Services. 6. To the extent feasible, interoperate with the Quality of Service schema utilized for MFN as set forth in the MFN2 User Guide and any revisions thereto. DMS will provide the Contractor with notice of any changes to the MFN2 User Guide. 7. Each connection must be provided with bandwidth sufficient to support all the concurrent call paths provisioned with the service. Contract No.: DMS-17/18-044B Exhibit A         The following are minimum requirements: 1. Work with DMS to engineer routing to respond to announcements (such as Border Gateway Protocol) and other issues involving non-contiguous IP address blocks provisioned on MFN. 2. Continuously monitor bandwidth utilization and provision adequate capacity to support peak hour demands plus projected growth over the 12 months. 3. Start planning for bandwidth upgrades when peak hour demand exceeds 60% of the bandwidth, and ensure upgrades are completed before peak hour demand exceeds 75% of the provisioned bandwidth. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.16 Service Interoperability This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is responsible for effective interoperability with all DMS SUNCOM services to the extent feasible. Contractor is responsible for understanding the requirements for their effective integration with other DMS SUNCOM services accessed using MFN and Remote Broadband Service. Keeping all SCS sessions On-net must be a constant consideration during the SCS Contract. Respondents should propose options for supporting the On-net routing of sessions with other SCS Contractors if DMS issues multiple awards. The following are minimum requirements: 1. Proposed services must interconnect with the Public Switched Telephone Network (PSTN). 2. IP-based services may be accessed via the internet. DMS approval for this access option is required. 3. Interoperability between all Customers utilizing the Respondent’s proposed services. 4. If the Department issues multiple awards, all awarded SCS Contractors will support interoperability with services offered by other Contractors for calls between Contractors’ SCS domains to remain On-net. Contract No.: DMS-17/18-044B Exhibit A         Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above 2. Provide diagrams, accompanied with relevant descriptions, illustrating proposed services’ connectivity with PSTN, MFN, and the internet. 3. Describe options available for securely accessing proposed services via the internet for remote workers. 4. Provide options for interoperability between SUNCOM Customers so sessions remain On-net. 5. Provide options for interoperability between Respondent and other SCS Contractors (for use in the event DMS issues multiple awards) so sessions remain On-net. [Enter the response here - 2,000 words] 3.17 Dedicated IP Access This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Respondents should offer dedicated IP access options with their proposed services. Some Customers are not required to use MyFloridaNet and may choose to purchase Contractor’s dedicated IP access. For Non State Agency Eligible User Customers, Dedicated IP access may be used as an alternate method to MyFloridaNet when approved by DMS and must adhere to the Department established standards, policies, and procedures for interfacing with and accessing the SUNCOM Network. State agencies may use Contractor’s dedicated IP access to provide backup, survivability, and resiliency for their MFN connections. MFN connections will be the primary SCS access option. If a Customer orders dedicated IP access at a site and the Contractor does not have the necessary network facilities to deliver IP access to a Customer’s location, the Contractor may need to install additional network facilities to provide the Customer dedicated IP access at the location, also known as special construction. Special construction includes equipment, wiring, cables, inspection, and installation to provide connectivity to Contractor’s dedicated IP access. Customer and Contractor shall negotiate and agree upon the delivery and installation timeframes for special construction which shall be set forth in the final work order issued in CSAB. For a Customer order of a bandwidth speeds up to 12Mbps, there shall be no special construction charges permitted. The Contractor is responsible for building local loop access facilities to the Customer premises at no additional cost, regardless of whether access services are available, and must provide the service at the rates specified in the Vendor’s Service Catalog. Contract No.: DMS-17/18-044B Exhibit A         For a Customer order of a bandwidth speeds above 12Mbps, all special construction will be handled on a case-by-case basis with a Customer service request quote. The Contractor may be required to provide additional details about the special construction to the Department including, but not limited to, a cost breakdown. Special construction must be provided at no more than the Contractor’s cost. Given the statements in this subsection: 1. Describe the proposed dedicated IP network access services, including all options Respondent proposes to provide. [Enter the response here - 250 words] 3.18 Effectiveness within Customer-Specific Domains This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Functionality must be effective within the SCS domain as well as within Customer-specific domains. The following are minimum requirements: 1. Provide Customers with their own administrative and operational individual service domain. 2. Each login requires a unique account. 3. Customer views should be customizable by the Customer. 4. Provide functionality to restrict Customers from being able to view other Customer domains; limitations on scope of view and scope of command are necessary. 5. Provide DMS with a global view of tools, equipment, services, and other related equipment. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe any limitations which encumber the overall effectiveness, of Customer-specific domains. [Enter the response here – 250 words] 3.19 Infrastructure Costs Contractor shall be financially responsible for its connection to SUNCOM, including network-to- network connection facilities, circuits, and infrastructure component costs, including, but not limited to, bandwidth upgrades, equipment, software, trouble ticketing services, NOC and SOC, Contract No.: DMS-17/18-044B Exhibit A         tools, SLA services, interfacing to CSAB, and infrastructure connections; the State will not compensate Contractor for any of these costs. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.20 Testing Hardware and Software This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Contractor will be required to test and evaluate hardware and software appropriate to the related delivery of services prior to any change in service. Contractor will provide a presentation on testing and evaluation as requested by DMS at monthly meetings or as otherwise specified. Contractor will work with DMS to adjust testing and evaluation as needed. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.21 Inspection Process DMS has the right to undertake inspections to verify that SCS components and services are being provided in accordance with the Contract. The inspection process permits DMS staff to visit facilities housing Contractor-provided SCS services. Contractor’s security policies must not limit DMS staff from inspecting facilities. This is in addition to section 6.6, Cooperation with Inspector General, of Attachment B – Final Contract. The following are minimum requirements: 1. Contractor will provide staff familiar with the equipment supporting the proposed services. 2. Contractor will provide DMS with full access to all equipment and applicable areas of the facilities. 3. When DMS has a legitimate SCS business need, upon request, Contractor will provide pictures of facilities and systems, and electronic versions of those pictures. 4. Full cooperation with inspections scheduled by DMS. 5. DMS may randomly select sites to be inspected. 6. DMS may conduct inspections prior to the initial migration of any Customers onto the Contractor’s service. 7. Prior to migrating Customers onto the proposed service, the Contractor and DMS may develop a plan for inspections. The plan may include the areas to be inspected, a timeline for the inspections, and other administrative details such as Contractor staff available for the process. Contract No.: DMS-17/18-044B Exhibit A         8. After each inspection, DMS will provide results of the inspection to the Contractor. 9. The Contractor’s trouble ticketing service will be the administrative record for inspections. After each inspection, DMS will notify the Contractor’s NOC and close the trouble ticket indicating that the inspection has been completed. 10. Contractor will timely take corrective actions in accordance with Attachment B – Final Contract sections 13.2 and 13.3. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. [Enter the response here – 250 words] 3.22 Contractor Webpage Contractor is responsible for the content and management of their respective SCS product webpages. This information is hosted by the Contractor. However, all content must be approved in writing by the DMS Contract Manager before publication in accordance with section 18 of Attachment B – Final Contract. The following are minimum requirements: 1. An SCS service description with details including, but not limited to, services, features, activation codes, training, service ordering, trouble reporting, DMS rates, and Customer services information. 2. Web links to the CSAB order entry web page and ordering information. 3. All service options and not-to-exceed pricing for each option/features. 4. The Contractor’s webpage must include a link to the SUNCOM webpage https://www.dms.myflorida.com/business_operations/telecommunications/suncom2 5. All point of contact information for DMS and the individuals providing Contractor support. 6. Basic trouble reporting and troubleshooting procedures. 7. A Frequently Asked Question section. 8. Other items requested by DMS. 9. DMS SUNCOM logo and branding. The Contractor’s webpage may include the following: 1. The Contractor’s logo and branding. 2. CSAB Service Catalog, service definitions, available features, options, training materials, product support information, User Guides, System Administrator Guides, products/services ordering procedures, whitepapers, supplied equipment with Contract No.: DMS-17/18-044B Exhibit A         definitions/specifications, maintenance information related to supplied equipment, product configurations, and applicable diagrams. 3. Other information approved in writing by the DMS Contract Manager. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.23 Network Operations Center DMS is seeking a NOC in the Contractor’s organization dedicated to dealing solely with the support of SCS, as detailed below. The NOC acts as a single point of contact that addresses any trouble isolation and resolution. The NOC will function as the point of contact for SCS Customers when placing the initial call for assistance. The NOC location does not have to be dedicated to SCS; and can be implemented in a single facility, which may also include Contractor’s SOC. The following are minimum requirements: Contractor must have a NOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. Interface with the MFN NOC and DMS NOC to monitor SUNCOM’s various operations services and processes. 3. NOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 4. A sufficiently staffed facility twenty-four hours a day, 365 days of the year, will respond to alarms, and receive and manage trouble ticket requests from Customers. 5. Contractor’s staff will continuously monitor the services the Contractor provides. 6. Acceptance of trouble reports from the Customer or authorized representative by telephone or electronically (if access available). 7. Unlimited answering of calls to the Contractor’s NOC. 8. A central point of control, responsible for coordination of all SCS service affecting operational issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 9. Customers will receive unlimited remediation support and consultation from operation experts at the NOC. Proactive monitoring of SCS functionality using centralized monitoring tools and a group of technical personnel. 10. Full-time operational monitoring and analysis of events from any sources. 11. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored by Contractor. Contract No.: DMS-17/18-044B Exhibit A         12. Ability to visibly display a form of SCS branding at the technical and Customer level, including a unique 800 number for Customer calls. 13. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 14. Monthly NOC Activity Report is due as a meeting material for the monthly operational meeting. This report must be accurate and reflective of all calls and emails, and is subject to DMS’ acceptance. This report covers the activities of the NOC and SOC which will include, at a minimum: a. Number of calls, duration of calls, time to answer calls, dropped calls, abandoned calls. b. Number of emails, duration to respond to email. c. Statistically valid calculation of speed to answer calls. d. Statistically valid calculation of call abandonment rate. e. Statistically valid sample of all calls and emails. f. Statistically valid calculation of call and email accuracy. 15. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year for all services and components. 16. A primary and backup geographically redundant NOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 17. Testing for all services and facilities as necessary to resolve the problem. 18. Proactive alarm checks. 19. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 20. Escalation of troubles to higher-level support upon the Customer's request. 21. NOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 22. Close all trouble tickets with the agreement of the Customer. 23. A single point of contact for NOC communications with the Customer. 24. For created trouble tickets, a detailed Reason for Outage (RFO) report in response to a request from DMS or the Customer. 25. A process which routinely reviews Contractor infrastructure components so DMS can determine when performance or capacity improvements are needed. 26. Tickets based on phone calls or emails from DMS and Customers are to be opened immediately by the Contractor’s NOC staff. Contract No.: DMS-17/18-044B Exhibit A         Given the statements in the subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed NOC. Indicate the size and scope of the implementation. 3. Describe the proposed service including the interface with the SOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the NOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting d. Central point of control. e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Monthly reporting l. Responses with resolution and updates m. Geographic redundancy n. Testing o. Proactive alarms p. Escalation processes q. Monitoring and analysis from all sources r. Working directly with Customer staff s. Availability without limitation for operations, design and ad hoc tasks t. Reporting, including RFOs and monthly reports [Enter the response here - As needed to complete the response to this subsection.] 3.24 Security Operations Center Security Operations Center services and functions are applicable to all proposed functionality, except for Service Category 4, Centrex Services. DMS is seeking a SOC in the Contractor’s organization dedicated to dealing solely with security issues, as detailed below. The SOC receives Customer requests for assistance via the NOC. The Contract No.: DMS-17/18-044B Exhibit A         SOC does not receive calls from Customers. The SOC location does not have to be dedicated to SCS; and can be implemented in a single facility which may also include Contractor’s NOC. The following are minimum requirements: Contractor must have a SOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 3. A sufficiently staffed facility twenty-four (24) hours a day, 365 days of the year, will respond to alarms, and receive and manage security related trouble ticket requests from the NOC. 4. Staff will continuously monitor the services the Contractor provides. 5. A central point of control, responsible for coordination of all SCS affecting security issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 6. Unlimited remediation support and consultation for Customers from operation experts at the SOC. 7. Proactive monitoring of security functionality using centralized monitoring tools and a group of technical personnel. 8. Full-time operational monitoring and analysis of security events from any sources. 9. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored. 10. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 11. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year, for all services and components. 12. Primary and backup geographically redundant SOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 13. Testing for all services and facilities as necessary to resolve the problem. 14. Proactive alarm checks. 15. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 16. Escalation of troubles to higher-level support upon the Customer's request. 17. Full-time operational monitoring and analysis of events from any sources. 18. SOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 19. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 20. Continuous monitoring support of all services and network security components being managed and will respond and assist effectively to mitigate any threats. Contract No.: DMS-17/18-044B Exhibit A         21. SOC staff with the ability to make security changes in real-time in response to proactive and reactive security concerns. 22. Ongoing security service tuning as part of the SCS security service, including updates to attack signatures, thresholds, hardware, software, and procedures (day-to-day production implementation). 23. Address security threats originating within the State intranet, as well as from the internet, and be both proactive and reactive for both intranet and external connections. Upon receipt of an alert from equipment, or active verification by SOC personnel of a cyber- attack, the SOC opens an incident ticket to track the event through the mitigation process. An audio conference bridge may be established by the SOC and used during the mitigation process. 24. An alerting process, signaling an attack is in process. Alerts, distribution lists, and processes are related to the specific security service proposed by the Respondent; therefore final, detailed, operational procedures are to be developed during the implementation phase with DMS and Customers. Completed documented processes are required before Customers are migrated to SCS. Operational procedures will include but are not limited to the following: a. A matrix of alert levels and corresponding notifications, including members of email distribution lists, subject to final approval by DMS. b. Alert processes dependent on attack severity and type. c. Various interactions between the SOC, DMS, and Customers depending on attack severity and type. d. Notifications tailored to the type and severity of the attack and will be sent to various distribution lists. e. Distribution lists to send information to specific individual staff informing them of attack types and severity. f. Updated alert processes dependent on Customer needs, as agreed in writing by the Contractor and DMS. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed SOC. Indicate the size and scope of the implementation. 3. Describe the proposed security service including the interface with the NOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the SOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting d. Central point of control Contract No.: DMS-17/18-044B Exhibit A         e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Responses with resolution and updates l. Geographic redundancy m. Testing n. Proactive alarms o. Escalation processes p. Monitoring and analysis from all sources q. Working directly with Customer staff r. Availability without limitation for operations, design and ad hoc tasks s. Continuous monitoring and threat mitigation t. Real-time changes u. Security service tuning v. Scope of service, proactive resolution, security incident ticketing and tracking w. Alerts, distribution lists, and security operational processes 5. As part of the response, discuss the use of: a. Geo blocking (ability to monitor and block traffic originating from specific locations throughout the world) b. Reputation-based (detection and blocking of traffic from sites known to be “bad actors”; based on near real-time database updates) c. Application blocking (blocking of undesired applications) 6. The Respondent’s Response must include the following operational processes which will be finalized in the implementation phase: a. Alert levels and corresponding notifications b. Interactions between the SOC, DMS, and Customers c. Tailored notifications d. Use of and construction of distributions lists [Enter the response here - As needed to complete the response to this subsection.] 3.25 Highly Available and Highly Reliable Design Characteristics This subsection is applicable to all proposed functionality except Service Category 4, Centrex. SCS functionality provides support for mission critical agency Customers. Contractor is therefore required to provide hardware, software, and processes designed to be highly available and highly reliable (HA/HR). Contract No.: DMS-17/18-044B Exhibit A         The design characteristics for HA/HR are as follows: 1. Provides designs to eliminate single points of failure, including minimal convergence times. 2. Utilizes redundant hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3. Utilizes automated interactions between systems or services to detect when a component has failed. 4. Utilizes multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5. Utilizes equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintains the entire SCS infrastructure at normal operational functionality and must not impact performance, regardless of cause. Maintaining the infrastructure includes, but is not limited to, performing required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. 7. Conduct, at a minimum, annual failover testing, which will be scheduled in coordination with the Department, and provide the Department with a certification summarizing the results of the failover testing and collected data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.26 Cooperation with Other Contractors DMS may award SCS to multiple Contractors, and each Contractor shall fully cooperate with such other Contractors, DMS, and Customers. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or by DMS employees. Given the statements in this subsection: 1. Describe the corporate commitment to interact and work collaboratively with other SUNCOM contractors and subcontractors, creating a team of SUNCOM service providers. [Enter the response here - 100 words] Contract No.: DMS-17/18-044B Exhibit A         3.27 Monitoring and Operational Management Proactive monitoring for system, component, or service functionality, referred to as up/down status, and general operational health for all service components utilized in providing SCS is the responsibility of the Contractor. The Contractor is required to provide daily operational management for all such service components. The Contractor must monitor SCS components with notifications, traps, and/or alerts provided from performance monitoring systems. The Contractor is also required to provide commercially reasonable and customary support for all end- to-end operational concerns, but is not directly responsible for addressing Customer LAN performance issues. These commercially reasonable support activities include, but are not limited to, interfacing with DMS, Customers, the MFN Contractors to the extent feasible, and any SUNCOM Contractor providing a component of SUNCOM service experiencing operational concerns. The Contractor is required to provide a final root cause determination if the cause is not within the Customer’s LAN. If a Contractor identifies an operational concern as being within a Customer’s LAN infrastructure, and DMS concurs with that assessment, the Contractor will notify the Customer, and close the ticket. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.28 Security This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex. The following are minimum requirements: 1. Contractor is required to ensure that security practices and safeguards are provided to minimize susceptibility to security issues and prevent unauthorized access. This includes SIP-specific gateway security for SIP firewalls, where applicable. Contractor is required to ensure that security practices and policies are regularly updated and audited. 2. The general areas of security to be addressed are: a. Denial of service: Contractor is required to provide safeguards to prevent hackers, worms, or viruses from denying legitimate users from SCS access. b. Intrusion: Contractor is required to provide safeguards to mitigate attempts to illegitimately use SCS. c. Invasion of Privacy: Contractor is required to ensure that SCS is private and that unauthorized third parties cannot eavesdrop or intercept communication sessions. d. General assistance: Contractor is required to assist in investigating and remediating security concerns. This includes support with diagnostics to determine whether the root cause of an issue is within the Customer LAN. 3. Services and features for SCS that will be based on the topics listed below: Contract No.: DMS-17/18-044B Exhibit A         a. Contractor’s managed security services must interact with Customers and with other SUNCOM Contractors, such as MFN and its related security components, including the MFN NOC and SOC. b. Contractor must address security threats originating within the MFN and SCS intranet environments as well as from the PSTN and internet. c. Contractor must provide both proactive and reactive security efforts for both intranet and external connections. d. Contractor’s security measures must include, at a minimum, deep packet inspection and options for media encryption. e. Systems and processes must be refreshed to mitigate the constantly changing threat environment. f. Contractor must provide the capability of capturing real-time information to consolidate log source event data from device endpoints utilized with SCS. Real- time information from log sources includes MFN and other SUNCOM contracted services. g. Contractor must provide various security notifications, reports and Dashboards for DMS and Customers. h. Contractor must comply with Customer-specific security policies and regulations. The security service protecting SCS can be part of the Respondent’s commercial infrastructure and is not required to be a standalone implementation for SCS. i. To support the Customers, Contractor will participate in security compliance audits, training, awareness, policy development, and the development of best practices. j. Provide security for all their systems and services, which includes, but is not limited to, mitigation of volumetric attacks (sending a high amount of traffic, or request packets, to a targeted network in an effort to overwhelm its capabilities) and application-based attacks (exploiting vulnerabilities of an application), with a demarcation at the MFN network to the extent feasible. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe the security functionality of the proposed services and the related report(s) and Dashboard(s), including any real-time views, to be provided to DMS and Customers. 3. Describe how the MFN NOC and SOC, and Customers, will interface with these fully managed security services. 4. Describe options for the various security notifications to DMS and Customers. 5. Describe both the proactive and reactive methods of security efforts for both intranet and external connections. 6. Describe how the services and processes are refreshed to mitigate the constantly changing threat environment. 7. Describe options to collect Layer 7 application payloads, for example using deep packet inspection technology. Contract No.: DMS-17/18-044B Exhibit A         8. Describe any proposed support for SIP signaling using Transport Layer Security. 9. Describe how encryption for media streams is offered. [Enter the response here – As needed to provide a complete response] 3.29 Authentication Server This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. All SUNCOM network devices, security devices, and any network-related and tools servers are required to support dual factor authentication. The expectation is that this service will be used by other SUNCOM Contractors, DMS, and Customer staff, with the long-term objective of having as few different logons as possible. Single sign-on is preferred. Given the statements in this subsection: 1. Describe the sign-on process and how that will interface and integrate with any related components of MFN and other SUNCOM contracted services. [Enter the response here - As needed to provide a complete response] 3.30 Contractor Meetings with DMS Contractor is required to attend all meetings referenced in this subsection. Meetings will be held at the DMS office in Tallahassee, Florida. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person, or allow remote attendance via a mutually agreed upon conferencing service. For all meetings referenced herein, Contractor is responsible for the business and administrative tasks associated with the meetings including, but not limited to, coordinating with the Department to schedule the required meetings, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. The Department, in its sole discretion, may request to reschedule the meeting. 3.30.1 Monthly Operational Meetings The Contractor is required to meet at least monthly with DMS to review and audit, at least, NOC, SOC, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns (review of NOC / SOC tickets), technical updates/changes, SLA compliance, security, policy, design, and administrative topics. While there will be discussions of current and future services, these Contract No.: DMS-17/18-044B Exhibit A         meetings are not sales meetings. Agendas for these meetings will include operational and administrative items including, but not limited to, review of operational concerns (review of NOC / SOC tickets), review of NOC Activity Report, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed Operational Changes. 3.30.2 Project Management Monthly Review Meetings The Contractor is required to meet monthly with DMS for project management during the Project Implementation Phase. The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. The agendas for these meetings will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. 3.30.3 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase and must occur within fifteen days of acceptance of the Project Charter. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting in person. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.31 Management Service, Systems, and Associated Dashboards This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Various management systems must monitor in real-time the integrity of all major SCS components. To provide an effective monitoring service, Contractor, DMS, and Customers must have access to one or more status Dashboards that provide a status of the proposed services. Monitoring the PSTN is not within the scope of SCS management systems. The following are minimum requirements: 1. Real-time access to a reporting Dashboard with representations of system functionality for DMS and Customers. For example, a security Dashboard would show a visual representation of an attack in progress. Contract No.: DMS-17/18-044B Exhibit A         2. Provides views and reports which include real-time and historical information, and provides quality assurance. 3. The management system has multiple levels of security access. Management and configuration functions are password protected and logs are kept of all access and changes. Two-factor authentication is preferable. 4. The status Dashboard is generated by the management system or from the same data received by the management system. The status Dashboard is graphical in nature, depicting site locations on a geographic map. The status Dashboard utilizes icons, colors, and text as a means to relay information to the viewer. 5. Dashboard views for DMS are unrestricted, providing full view of management information. Dashboard views for Customers restrict visibility to that specific Customer. Dashboard views allow DMS and Customers to add and remove elements. 6. Access to the status Dashboards and management systems is unrestricted, read-only access via the internet using a wide range of web browsers which do not require the installation of plug-in modules. 7. Contractor is responsible for monitoring all components provided as part of SCS. 8. Provides read-only access to all management and system-level information about SCS services in its various forms. 9. The management system provides alerts for any down or degraded service via email with a description of the issue. 10. The management system proactively alerts when thresholds are exceeded. Thresholds will be determined during system implementation in conjunction with DMS or Customer input based on the specific threshold being set. 11. Thresholds can be set in advance; both for general use, as specific by Customers, and for those thresholds which are an SLA violation. 12. The management system can tie in directly to other tools, such as performance tools, by clicking on the network object icon. 13. DMS and Customer views of management system messages for each proposed service needs to be accessible through the management system, or a tool set within the operational suite of tools. 14. The management system is capable of doing analysis and severity summary of performance data (for example, system log). 15. The management system can provide web accessible view functionality from mobile devices. 16. The management system offers the ability for NOC and SOC personal, DMS staff, and Customer operations staff to generate reports used to analyze performance and for general diagnostic purposes. This may include: a. Daily traffic reports. b. Peak reports that indicate the day and hour when the most traffic occurred during the period of the traffic study. c. Hourly reports can be generated that indicate the date the traffic occurred and the usage for each hour. Contract No.: DMS-17/18-044B Exhibit A         17. Access to a web-based Dashboard (screen view, and web accessible view), which includes a view of the management system across all Contractor’s SCS applications, and views of generated reports. 18. There will be no limitation on the number of licenses to access the management system. 19. Each sign-on access requires a unique account and single sign-on. 20. The management systems should have the functionality for Customers to configure options related to emailing reports and alarms on a daily and weekly basis. This includes notifications based on performance at certain thresholds and other factors related to the critical nature of the report or alarm. 21. The management systems should have the ability for DMS and Customers to perform system performance tests. 22. Provides Customers flexible email distribution list functionality. For example each Customer has the ability to develop their own distribution list. 23. Provides DMS and Customers the ability to generate their own reports from the Dashboard on an ad hoc basis, or as part of a predefined automatically generated reporting set. 24. When a new device is added, as part of the installation process, Contractor should populate the new device in the management system within two (2) business days of the installation. 25. Contractor will work with DMS and the various subcontractors to develop and implement naming conventions to facilitate common conventions to be viewed on the related Dashboards and related publications. Given the statements in this subsection: To aid DMS in its review, separate the response to this subsection into two areas, 1) how the management systems function, and 2) how the management system will assist DMS and Customers in their quality assurance efforts. 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe how access to the management system will be provided to DMS and Customers via different levels of detail. 3. Describe the proposed reporting (e.g. Portable Document Format, Comma Separated Value, Structured Query Language), screen view, and web accessible view functionality to be provided. 4. Describe the proposed status Dashboard including, but not limited to, the status Dashboard views, the source of the underlying data, user access control, and customization options. 5. List the monitoring functionality for different devices such as SIP gateways and SBCs. 6. Describe where read-only access will be permitted. 7. Describe the reporting, screen view, and web accessible view functionality to be provided. Describe options for distribution of reports. Contract No.: DMS-17/18-044B Exhibit A         8. Provide information regarding the quality assurance testing of systems, if available. [Enter the response here - As needed to provide a complete response] 3.32 Tools This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Contractor will utilize all tools at their disposal to assist with identifying and resolving issues impacting their services. This includes MFN tools if authorized by DMS, the Customer, and MFN Contractors. Functionality of tools is critical for DMS staff, and its Customers. The following are minimum requirements: 1. The minimum number of licenses for security tools is two (2) accounts per Customer and fifteen (15) accounts for DMS. 2. Tools will provide the ability for DMS and Customers to have a different scope of view and scope of command 3. DMS and Customer will have real-time access to all operational and security tools twenty- four hours a day, 365 days of the year, via the internet using a standard web browser. 4. Provide quality assurance tools which include the ability to support the following required reporting and view options: total calls offered, total calls answered, total calls blocked and a description of why calls were blocked, average hold time for each call, total calls incomplete and a description of why the calls were not completed, and trunk utilization for dedicated services. 5. Provide traffic analysis tools which include the ability to provide DMS and Customers with the following required traffic analysis options: traffic patterns, feature usage, and hunt groups. 6. The lookback period for the tools will be, at a minimum, for the previous twelve (12) months of provided services and will provide the Customer the ability to download data from the tools at no additional cost. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the proposed tools including licensing. 3. Describe the existence of a production implementation of the proposed tool suite. Indicate the size and scope of the implementation. 4. Describe how access to the tools will be provided via a standard web browser. Contract No.: DMS-17/18-044B Exhibit A         5. Describe how real-time access to the tools will be provided to DMS and Customers via different levels of detail; scope of view and scope of command. 6. List limitations on either the tools, or the technologies where performance issues can go undetected by the diagnostic tools. List any known issues preventing the SCS operational suite from detecting all service anomalies. 7. Describe how quality assurance tools can support the required reporting and view options, and any other reporting and view options. List the measurements that directly relate to SCS such as call setup time, call attempts, traffic loads, inbound/outbound calls, call completion, call busy, call drops, quality of the connection, or other indications that NOC/SOC personnel, DMS staff, and its Customers can utilize in their quality assurance efforts. 8. Provide information on the required options for traffic analysis, and any other options for traffic analysis. 9. Describe how traffic analysis tools can support traffic studies on all facilities dedicated to the SCS Contract on a quarterly basis and/or upon DMS request. 10. Describe how tools provide various tests that can be accomplished by the NOC/SOC personnel, DMS staff, and Customer staff. [Enter the response here - As needed to provide a complete response] 3.33 Temporary Service Increase There are times when Customers may require a temporary service change. The Contractor will work to expedite temporary service changes when required by the Customer. The temporary service(s) shall be performed by the Contractor in accordance with the terms of the SCS Contract which apply to the provided service. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.34 Online Portal for Self-Management This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The ability for Customers to accomplish self-managed changes via an easy to use portal is critical. The following are minimum requirements: 1. Each service should have options for Customers to perform self-managed changes for global and end-user profiles. An example of a self-managed change is a move, add, change, and delete (MACD) of a billable feature in a user’s profile. Contract No.: DMS-17/18-044B Exhibit A         2. As portal changes are made, the corresponding licensing updates CSAB inventory, either in real-time, or through a nightly batch run. 3. As portal changes are made, Contractor should provide appropriate notification of the corresponding license updates to the Customer and CSAB. 4. Contractor should provide daily management of the online portal. 5. Add, change, and delete licenses as requested by the Customer. 6. Provide Customers the capability to download data maintained in the portal at no additional cost. In addition to these minimum requirements, the Contractor may, after written authorization from the Department, offer Customers the ability to, through the Contractor’s online portal, place and cancel orders for services and equipment already in the CSAB Service Catalog, as well as view the Customer’s billing information. Additional portal functionality offerings must be approved by the Department prior to being made available to Customers. The Contractor is responsible for ensuring the portal has the ability to accurately update the CSAB inventory either in real-time or through a nightly batch run with all Customer orders or cancellations of orders. Invoicing and payment transactions shall continue between the Department and the Contractor as set forth in Statement of Work subsection 4.2. Such functionalities shall not be made available to Customers through the Contractor’s portal until the Contractor has demonstrated, to the satisfaction of the Department, the portal’s ability to adhere to these requirements. CSAB, as the official record of the inventory and costs of SUNCOM services, has primacy when there are discrepancies between CSAB and the Contractor’s portal. DMS will consider the Contractor’s portal as a supplemental offering that does not displace any of the Contract terms and conditions regarding CSAB. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe how the Respondent's online portal will provide the following: a. Station/user moves, adds, changes, and deletions b. Call restriction assignments c. Class of service definitions and assignments d. Unified communications group definitions and assignments e. Updates to endpoints/end-user profiles and parameters f. Call admission control parameters g. Addition of billable features and services h. Dial plan and routing parameters i. Updates to CSAB to reflect all changes which affect billing and are made in the online portal by the Customer j. Notifications to Customer and CSAB k. Day-to-day management activities. Include examples of day-to-day management activities and screen shots indicating the flow of the commands Contract No.: DMS-17/18-044B Exhibit A         needed to complete the various activities. An example of a day-to-day management activity is how the portal provides appropriate notification to the Customer and/or CSAB of a MACD event which impacts billing. [Enter the response here - As needed to provide a complete response] 3.35 Logging and Archival This subsection is applicable to all proposed functionality except Service Category 4, Centrex. A critical requirement of SCS is logging and archiving data such as signaling, traps, alarms, and media. The following are minimum requirements: 1. Provision of traffic studies, upon DMS request. 2. Components within SCS that are able to log files to the archive repository. 3. Functionality to store archived data for a minimum of twelve (12) months, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. Provide for the capability to download the archived data when requested by DMS or the Customer at no additional cost. 4. Tools and devices that are able to log files. 5. DMS has unlimited and immediate access to log files. 6. Ability to log and archive media and signaling traffic when requested by DMS or Customer. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe in detail the logging and archival components. 3. Provide the technical detail related to how the logging and archival service will be implemented and accessed by DMS, and its day-to-day functionality. 4. Discuss the service, systems, and processes Respondent proposes to use to log and archive information. 5. Provide specifics of the logging and retention of archived information, including equipment specifications. 6. Describe how backups of archived information are accomplished. 7. Describe options to log and archive media and signaling traffic. [Enter the response here - 500 words] Contract No.: DMS-17/18-044B Exhibit A         3.36 Review of Archived Information This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Review of archived information is of critical importance. Interpreting traffic flows is one of the most important operational tools used as part of the root cause analysis by Contractor during research on operational issues. SCS participants, including other awarded Contractors, DMS, and Customers, are potential users of this archived information. Contractor should provide tools, personnel resources, and monitoring processes that will be used to implement, maintain, and monitor any associated operational issues, including security of archived information. The following are minimum requirements: 1. Provide unlimited and immediate access to archived information, including real-time and batch access. 2. Provide a robust review process for archived information. 3. Provide review services. 4. Provide active assistance reviewing logs and interpreting traffic flows. 5. Provide operational processes that limit access to archived data, as appropriate. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Explain how real-time access is provided. 3. Explain how batch access is provided. 4. Describe how backups of archived information are accomplished. 5. Provide information regarding how review of archived information will be managed when variances are necessary for viewing different types of data. 6. Explain how active assistance to review logs and interpret traffic flows is provided. 7. Explain the operational processes which limit access to archived data. [Enter the response here - 1,500 words] 3.37 Trouble Ticketing Service Contractor is required to provide a trouble ticketing service for the management of tickets related to performance concerns, and the Contractor’s corresponding remediation efforts. Contractor will work to resolve tickets twenty-four hours a day, 365 days of the year. The following are minimum requirements: Contract No.: DMS-17/18-044B Exhibit A         1. Allow Customer to create a trouble ticket in the following manner, twenty-four hours a day, 365 days of the year: a. Calling a toll-free number and speaking to an agent. b. Sending an email. c. Through a web-based online portal, which provides guidance to the authorized Customer as to how to complete a trouble ticket request. 2. Provide access to tickets twenty-four hours a day, 365 days of the year, via the web-based online portal. Customers must be able to view their tickets only, but DMS must have a global view of all tickets. 3. Coordinate ticket resolution with the Customer or authorized representative. The Customer or authorized representative must agree to the closure of a trouble ticket, which will be confirmed by the system through a call, email, and/or text message. 4. Classify trouble tickets based on issue severity, using the severity levels in the table below, and Customer type, such as public safety. 5. Provide notifications to the SUNCOM NOC and all affected Customers based on the severity level until an acceptable resolution is implemented. 6. Allows for reporting options for use by DMS and Customers regarding the details and status of opened, closed, and cancelled trouble tickets. 7. Allows for prioritization of public safety-affecting trouble tickets. Customer and SUNCOM NOC Notifications Table Severity Level Notification Time Notification Requirements Critical 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every hour. Major 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every two (2) hours unless waived as unnecessary by the Customer or DMS. Minor 45 minutes Initial contact with Customer within 45 minutes of a trouble report and updates when conditions change. Status updates will be provided every four (4) hours unless waived as unnecessary by the Customer or DMS. Chronic As appropriate Customer will be advised of chronic status and updated as conditions change. Contract No.: DMS-17/18-044B Exhibit A         Informational As appropriate Contractor NOC will respond to information requests within 72 hours. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Describe in detail the ticketing components 3. Describe the existence of a production implementation of the proposed ticketing service. Indicate the size and scope of the implementation. 4. Describe the options for how the system can interface with other ticketing systems that may be in use by the Contractor, DMS, and its Customers. 5. Describe reporting options. 6. Describe the proposed process for notifications to the SUNCOM NOC and all affected Customers. 7. Describe how public safety-affecting trouble tickets will be prioritized. [Enter the response here - 300 words] 3.38 Monthly Maintenance Support Services This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Respondents should provide the option for Customers to purchase monthly maintenance support services. These services are above and beyond services managed by the NOC, manufacturer warranties and services contemplated in SOW section 3.6 Technology Refresh. The following are minimum requirements for monthly maintenance support service components: 1) repair of defective equipment, beyond NOC diagnostics 2) service specific helpdesk support, beyond NOC helpdesk support 3) software upgrades 4) equipment maintenance, which must ensure that all equipment meets the applicable service standards, beyond NOC diagnostics 5) service will be available for the length of any rental terms 6) extension of service past the initial rental term, which may include reduced monthly support services beyond the initial rental term at a reduced price DMS is also seeking services and features for SCS based on the topics listed below: Contract No.: DMS-17/18-044B Exhibit A         1) Options for annual preventative maintenance check and tune-up 2) Options for on-site maintenance and service depot maintenance 3) Options for multiple service depots within the State of Florida Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all monthly maintenance support service components. 2. Describe options for annual preventative maintenance check and tune-up. 3. Describe options for on-site and service depot maintenance, including locations of service depots and on-site maintenance policies 4. Describe typical service and repair times, including how shipping will affect service and repair times. [Enter the response here - 500 words] 3.39 Vendor Management This subsection is applicable to proposed services for Service Category 1, Unified Communications Services, and Service Category 3, Contact Center. Vendor Management is a minimum requirement. Vendor Management will always be provided to multi-tenant environments, and is an optional feature for single-tenant environments. All Single- tenant Customers will have the option to order Vendor Management. Vendor Management will be offered to Customers who utilize either the SCS purchase or rental options. Vendor Management allows Customers to have a turnkey system solution, designed, supplied, built, or installed fully complete and ready to use upon delivery or installation, with the Contractor completely managing and operating the communication system when the Customer does not have the technical staff or does not wish to manage their own system. In providing Vendor Management, Contractor is to perform local and end-to-end site support for unlimited moves, adds, changes, monitoring, problem resolution, and reporting, and is completely responsible for the overall operations of the communication system. Contractors will perform operational-type systems programming, interface with other telecommunications contractors, and provide Customers with a services help desk. For single-tenant Customers who order Vendor Management for the Customer’s existing communication systems, Contractor will be given the opportunity to assess the Customer’s communication system and can propose a one-time upgrade fee to bring the system up to a level sufficient to deliver the necessary Vendor Management. This will be priced on an individual case basis, must be priced in accordance with the current CSAB Service Catalog, must show the prices are reasonable, customary, and justified, and is subject to DMS written approval. Contract No.: DMS-17/18-044B Exhibit A         If a MACD order is considered extensive by both the Contractor and DMS, an agreement with the Customer and DMS will be developed in advance via a Specific Service Request, identifying the agreed upon deadlines and performance measures for the Contractor. Given the statements in this subsection: 1. Describe the proposed provision of Vendor Management services for Multi-tenant and Single-tenant environments. [Enter the response here - 500 words] 3.40 Professional Services This subsection is applicable to all proposed functionality except Service Category 2, SIP Trunking, and Service Category 4, Centrex. Contractor is to provide Professional Services including, but not limited to, activities related to data collection and analysis, Customer network assessment, system design, service implementation and delivery, system testing, project management, and system support. Given the statements in this subsection: 1. Detail the professional services to be offered, including any catalog of options for professional services. [Enter the response here -1,000 words] 3.41 Survivability Support This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Customers may choose to purchase features and services to accommodate survivability. Survivability is the ability of services to continue to operate effectively under adverse conditions, though portions of the system may not be working properly. The following are minimum requirements: 1. Provides various configurations for Customer premises equipment (e.g. SBCs and local gateways) designed to avoid single points of failure. 2. Designs facilitating automatic survivability activation. Given the statements in this subsection: Contract No.: DMS-17/18-044B Exhibit A         1. Describe in detail the proposed offering for this section, addressing the topics listed above. 2. Describe survivability options including, at a minimum, hardware, software, configuration processes, and implementation strategies intended to provide continued operation for proposed services and diagrams to illustrate the proposed configuration. 3. Discuss both the administrative issues and technical issues. 4. Provide a list of the services/functions that are not available or have reduced functionality when is site is operating in site survivability mode. [Enter the response here - 500 words] 3.42 Service Level Agreement Performance Monitoring and Reporting The Contractor will be required to provide and operate an SLA Performance Monitoring Service. The Contractor will be required to monitor performance of its services in relation to the respective SLAs through the use of the SLA Performance Monitoring Service. The SLA Performance Monitoring Service is a system that will track and log information on outages, Degradation, and other SLA requirements. The system’s general functionality is to provide notifications to Customers. The following are minimum requirements: 1. DMS and its Customers must have access to the SLA performance metrics of the Contractor-provided services. Contractor must provide DMS access to 100% of the raw data upon request. 2. SLA Performance Monitoring Service functionality will: a. Accept information from the Contractor’s management system and trouble ticketing system b. Collect data on outages, Degradation, timely closure of CSAB entries, and other SLA requirements on a real-time basis 3. The SLA Compliance Report is a deliverable due to DMS on a monthly basis. The compliance report is the sole responsibility of the Contractor. The SLA Compliance Reports will: a. Provide to the DMS Contract Manager within ten (10) days from the start of the calendar month, reporting on the prior calendar month. The first report is due within ten (10) days of the third full month after Contract execution. The final acceptance of this report is at the sole discretion of the DMS Contract Manager b. Include all categories of applicable SLAs in Attachment C – Final Service Level Agreements Contract No.: DMS-17/18-044B Exhibit A         c. Include N/A for SLAs where no services have been delivered during the project management Implementation Phase d. Be in a Microsoft Excel format, and shall not be locked or password protected e. Include adequate documentation to demonstrate the Contractor’s reported monitoring Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of at least one production implementation of the proposed SLA Performance Monitoring Service and related SLA scrubbing process. Indicate the size and scope of the implementation. Respondents may be asked to demonstrate examples of these during negotiations. [Enter the response here - As needed to provide a complete response] 3.43 Training This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Contractor is required to provide training on the use and administration of its proposed systems and services. Instructors must possess advanced knowledge and experience on the topic they present. Instructors can be from the Contractor’s and subcontractor’s teams. Contractor should consider the following training delivery methods: 1. Live, instructor-led training at the Customer site or a mutually agreed upon site. 2. Recorded, on-demand training. 3. Live, web-based training. The following are minimum requirements: 1. Provide DMS staff with training that focuses on technologies, systems, tools, services, and security training. Security and SCS tools are two topics that will be offered frequently and on an ad hoc basis. 2. Provide system administration training to all Customers and DMS operations staff. System administration training for DMS operations staff will be more specific than the generalized Customer system administration training. 3. Provide end-user training with a focus on the use of the system and service features. The frequency and logistics will be coordinated with the Customer and DMS. 4. Where applicable, provide Contact Center training. The frequencies and logistics for this type of training will be coordinated with the Customer and DMS. Contract No.: DMS-17/18-044B Exhibit A         5. Provide “train the trainer” training, whereby Customers are trained to deliver internal trainings on SCS. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Discuss the process for providing training and detail on the potential suite of instructional topics that will be provided on an ongoing basis. 3. Discuss SCS related topics such as best practices, and the equipment utilized in SCS. 4. Discuss the potential suite of training topics, general scope, delivery method, and timing of the classes. 5. Provide specific detail on training for security, and SCS tools. 6. Describe the distinctions between the training provided to DMS operations staff and the more generalized training for Customers. [Enter the response here - 750 words] 3.44 Project Management The Contractor must provide project management services in accordance with the Florida Agency for State Technology regulations set forth in Chapter 60 GG-1.002, Florida Administrative Code (F.A.C.), for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document, or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager and are subject to approval and acceptance by the Department. Any deliverables submitted but not accepted by the Department will be subject to the applicable financial consequences until the Department accepts the deliverable. The following subsections contain the minimum requirements for SCS Project Management: 3.44.1 Project Charter and Project Management Plan 1. The Project Charter is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Charter within four weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Charter must formally authorize the existence of a project and provides the DMS and Contractor’s Project Manager with the authority to apply organizational resources to project activities. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. Contract No.: DMS-17/18-044B Exhibit A         2. The Project Management Plan is a deliverable subject to final acceptance by DMS. The Contractor must submit an acceptable Project Management Plan within 4 weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Management Plan is the document that describes how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. The plans listed below may be considered as additional components of the Project Management Plan. However, DMS considers these plans listed below as deliverables separate from the Project Management Plan. 3. Readiness Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Readiness Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed organizational readiness strategy and associated plans that outline a readiness methodology, approach, activities, dependencies, and assumptions for key stakeholders to successfully support project activities. 4. Communications Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Communications Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must develop a Communications Management Plan that defines all communication touch points between the Project and all impacted stakeholders. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 5. Risk Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Risk Management Plan within six weeks of the Contract execution. 6. The Contractor must submit an acceptable Requirements Management Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor is responsible for managing all business requirements, including confirmation, design, development, testing, and validating that they are ultimately met during implementation. The Contractor’s Project Manager will work with DMS to develop and administer a plan to effectively manage requirements throughout the Project. 7. The Disaster Recovery Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Disaster Recovery Plan within three months of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of Contract No.: DMS-17/18-044B Exhibit A         the disaster recovery plan and record of plan changes. The plan will include the following at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support Timeline. 3.44.2 Project Management Implementation Phase The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. Project Management Implementation Phase - Schedule 1. Project Management Implementation Phase Schedule is a deliverable subject to final acceptance by the Department. Contractor must submit an acceptable Project Management Implementation Phase Schedule to the DMS Project Manager every two weeks by noon ET on Fridays. The document must be baselined, be resource loaded with predecessors, successors, durations, costs, and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI) and updated every two weeks as needed until the completion of the Project Implementation Phase. This should be accompanied with a narrative which includes the current status of the project, actions that have taken place in the last two weeks, any new risks and their associated risk mitigation plans, any new issues, and any tasks more than then percent (10%) behind schedule and a plan to complete the task. a. Minimum Acceptance Criteria: Create and maintain a Microsoft Project 2016 (or higher) schedule to incorporate all project activities to the agreed upon work breakdown structure level. The schedule must include at a minimum: task durations, start and finish dates (baseline and actual), predecessors and successors, resources, deliverables, and milestones, and must calculate CPI and SPI earned value metrics. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 2. Project Management Tracking Logs (Risks, Issues, Action Items, Decisions, and Operational Changes requested) are deliverables that are first due two weeks following the Project Kickoff Meeting, and shall be due every two weeks thereafter, until the completion of the Project Implementation Phase. These are updated as necessary, as determined by the Contractor and DMS. Contract No.: DMS-17/18-044B Exhibit A         a. Minimum Acceptance Criteria: The Contractor must identify, assess, document, and recommend mitigation strategies by updating and submitting to DMS the tracking logs at a minimum of bi-weekly to reduce project risks and issues. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 3. Project Status Report is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Status Report to DMS. This deliverable is first due within two weeks of the Project Kickoff Meeting after Contract execution, and shall be due weekly thereafter, until completion of the Implementation Phase. a. Minimum Acceptance Criteria: The Contractor must provide weekly Project Status Reports which are due via email to the DMS Contract Manager each Thursday by 5 PM Eastern time, and must include: i. A narrative description of significant project activities that have been conducted or are underway. ii. The progress-to-date on project activities. iii. An explanation of any tasks/activities that are behind schedule and a plan to bring them current. iv. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. v. Upcoming deadlines. 3.44.3 Project Management - Guides The Contractor shall create the following guides. These guides are deliverables subject to final acceptance by DMS. The Contractor must submit acceptable guides to DMS within three (3) months of Contract execution, and will be updated as necessary during the Contract term. The guides are subject to the final acceptance of DMS. 1. SCS Operations Guide. The Contractor shall create a SCS Operations Guide. This will include engineering, operational, and business processes for service delivery. At a minimum, the guide includes ordering, trouble reporting, SLA monitoring, and invoicing processes. 2. SCS User Guide. The Contractor shall create a SCS User Guide, intended to provide a set of instructions for the Customer on how to use the services. 3. SCS System Administration Guide. The Contractor shall create a SCS Administration Guide for Customers and describe all administration processes for service delivery. 3.44.4 Project Management - Closure 1. The Contractor shall create a project closure documentation. This is a deliverable due to DMS one (1) month from the close of the Project Implementation Phase. Contract No.: DMS-17/18-044B Exhibit A         a. Minimum Acceptance Criteria: The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.44.5 Project Management Implementation and Migration Plans 1. Implementation Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Implementation Plan to DMS within six weeks of the Contract execution. The Implementation Plan will address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Implementation Plan that outlines an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation. Furthermore, the Implementation Plan shall include at a minimum: i. Schedule of activities. ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. System build out. v. Acceptance. vi. Migration cutover. vii. Fallback to previous service. viii. Interface with CSAB for billing and ordering. ix. Interface with MFN (Network-to-Network Interface, day-to-day operations, and security). x. Network support. xi. Operations Centers (NOC and SOC). xii. Day-to-day operational support services. xiii. Training – cross reference training section. 2. Individual Customer Specific Migration Plans: The Contractor will be responsible for creating Individual Customer Specific Migration Plans as each existing and new Customer migrates to SCS. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under SCS. The Individual Customer Specific Migration Plans are deliverables that must be developed in coordination with the Customer, and are subject to the acceptance of DMS and the Customer. These Individual Customer Specific Migration Plans will vary based on the proposed service and the complexity of the service migration. Contractor must submit plans acceptable to DMS and the Customer within four (4) weeks of Contractor’s receipt of a written notification of the plan’s requirement from DMS to the Contractor. Furthermore, the Individual Customer Specific Migration Plans shall include at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. Contract No.: DMS-17/18-044B Exhibit A         iii. Migration and preparation planning. 1. Impact analysis. 2. Stakeholder communications plan. iv. Migration management. v. Engineering. vi. System build out. vii. Acceptance (phase/final). viii. Migration cutover. ix. Fallback to previous service. x. Day-to-day operational support services. xi. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail how the Respondent will provide project management in accordance with the minimum requirements listed above. [Enter the response here - 500 words] 3.45 Services Infrastructure Checklist This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. The Contractor will be required to provide DMS upon request with any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed, or is otherwise permitted by DMS. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All Requirements on the checklist must be fulfilled in accordance with the Contract including, but not limited to, the corresponding SOW sections referenced therein. Additional requirements may be added to the checklist at the discretion of DMS. All items listed in the checklist must be successfully tested, or otherwise approved by DMS in writing, before the Contractor is permitted to go-live with any services to perform under the terms of the Contract. The timeline for checklist completion will be agreed in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, will be done in writing between the DMS Project Manager and the Contractor, and is in DMS’ sole discretion to approve. Contract No.: DMS-17/18-044B Exhibit A         Section Reference Requirement Statement of Work subsections 2.1 through 2.6 All required key staff positions have been filled with individuals who possess the applicable required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. Statement of Work subsection 2.7 Customer Support Team has been sufficiently staffed and trained. Statement of Work subsections 2.8, 3.23, and 3.24. Network Operations Center (NOC) and Security Operations Center (SOC) teams have been sufficiently staffed and trained. Statement of Work subsection 3.2 A production environment is in operation and viewable by DMS for all proposed services, in accordance with the section reference. Statement of Work subsection 3.8 The Contractor is capable of providing long distance services for all proposed service offerings, excluding Centrex, and is able to fulfill Customer orders. Statement of Work subsection 3.9 The Contractor is capable of providing toll-free services for all proposed service offerings and is able to fulfill Customer orders. Statement of Work subsection 3.10 The Contractor is capable of providing monitoring and reporting on call quality. Statement of Work subsection 3.11 The Contractor is capable of providing telephone number portability for any Customer ordered service. Statement of Work subsection 3.12 The Contractor is capable of providing temporary suspension of service for any Customer ordered service. Statement of Work subsection 3.13 The Contractor is capable of providing all proposed service offerings for any Customer ordered service, including the ability to intercept messages. Statement of Work subsection 3.15 The Contractor is capable of connecting with MyFloridaNet. Statement of Work subsection 3.16 The Contractor is capable of providing service interoperability. Contract No.: DMS-17/18-044B Exhibit A         Statement of Work subsection 3.17 The Contractor is able of providing dedicated IP access. Statement of Work subsection 3.18 The Contractor is able to provide services effectively within Customer-specific domains. Statement of Work subsection 3.20 The Contractor is able to test hardware and software before making any change in service. Statement of Work subsection 3.21 The Contractor and DMS have agreed upon the inspection process and any requested inspections have been completed including applicable remediation. Statement of Work subsection 3.22 The Contractor’s webpage content is accepted in writing and is published to the internet. Statement of Work subsection 3.23 The Contractor’s NOC is fully operational. Statement of Work subsection 3.24 The Contractor’s SOC is fully operational. Statement of Work subsection 3.25 The Contractor’s hardware, software, and processes are designed and implemented using HA/HR characteristics. Statement of Work subsection 3.28 The Contractor is able to provide all security functionality. Statement of Work subsection 3.31 The Contractor’s management services are fully operational and have Dashboard capability. Statement of Work subsection 3.32 The Contractor’s tools are fully operational. Statement of Work subsection 3.34 The Contractor’s Online Portal for self-management is fully operational. Statement of Work subsections 3.35 and 3.36 The Contractor’s logging, archival, and review services are fully operational. Statement of Work subsection 3.37 The Contractor’s trouble ticketing service is fully operational. Statement of Work subsection 3.40 The Contractor is ready to provide Professional Services. Contract No.: DMS-17/18-044B Exhibit A         Statement of Work subsection 3.41 The Contractor is able to provide configurations for Survivability. Statement of Work subsection 3.43 The Contractor has provided training to DMS on the use and administration of its proposed services. All necessary training to support go-live operations has been completed to DMS’ satisfaction. Statement of Work subsection 3.44.1 (1) The Contractor has provided an acceptable Project Charter. Statement of Work subsection 3.44.1 (2) The Contractor has provided an acceptable Project Management Plan. Statement of Work subsection 3.44.1 (3) The Contractor has provided an acceptable Readiness Plan. Statement of Work subsection 3.44.1 (4) The Contractor has provided an acceptable Communications Management Plan. Statement of Work subsection 3.44.1 (5) The Contractor has provided an acceptable Risk Management Plan. Statement of Work subsection 3.44.1 (6) The Contractor has provided an acceptable Requirements Management Plan. Statement of Work subsection 3.44.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. Statement of Work subsection 3.44.3 (1) The Contractor has provided a SCS Operations Guide. Statement of Work subsection 3.44.3 (2) The Contractor has provided a SCS User Guide. Statement of Work subsection 3.44.3 (3) The Contractor has provided a SCS Administration Guide. Statement of Work subsection 3.44.5 (1) The Contractor has provided the Implementation Plan. Statement of Work subsection 4.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. Contract No.: DMS-17/18-044B Exhibit A         Statement of Work subsection 4.7 (All) The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. Statement of Work subsection 4.7.10 The Contractor has demonstrated the ability to provide a detailed billing file, and do so in a mutually agreed upon secured delivery method. Statement of Work subsection 4.9 The Contractor has finalized with the Department the timeframe(s) for invoice submission(s) for the Contractor’s proposed services. Statement of Work subsection 5 The Contractor is capable of providing Unified Communication services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work subsection 5.4 The Contractor is capable of providing LAN Support Services. If the Contractor is not contracted for this optional service, this item does not apply. Statement of Work section 6 The Contractor is capable of providing SIP Trunking services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 7 The Contractor is capable of providing Contact Center Services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 8 The Contractor is capable of providing Centrex services. If the Contractor is not contracted for this category of services, this item does not apply. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.46 Transition This subsection is applicable to all proposed functionality. Contract No.: DMS-17/18-044B Exhibit A         This subsection includes technical, administrative, and contractual topics associated with the end of the Contract or breach of the Contract, and requirements relating to transition between SCS and the replacement Contract for future iterations of this service or a similar service. The following are minimum requirements: 1. The Contractor will be required to perform end-of-service, which may take place at any time during the Contract term, and end-of-contract transition services prior to the expiration or termination of the SCS Contract at no cost. The full transition of existing services to replacement services or contracts is hereby explicitly made a criterion for completing the Contract. Extensions of the Contract are subject to the same terms and conditions set forth in the initial Contract and any written amendments signed by the Parties. 2. Upon request by DMS, the Contractor will be required to submit a transition plan. 3. As services migrate from SCS to any replacement service, DMS will continue to pay only for each service still served under the Contract. 4. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS is not obligated to maintain SCS contracted services for any set number of users or locations. 5. The SCS Contractor is required to work with DMS and any other DMS Contractor as expeditiously as possible in order to transition which includes, but is not limited to: a. Cooperation that will ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. b. Maintaining staffing levels that are sufficient to handle a smooth, complete, and expedient transition. c. Transferring all applicable knowledge including, but not limited to, the disclosure of the equipment, software, and third-party contract services. d. Providing all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began (Contractor shall bear the burden of proving existence before Contract work began), including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative). Migration of databases of information will be performed in a format, method, and timeline acceptable to DMS that is consistent with current industry practices and standards. e. Promptly delivering to DMS, upon request, whether or not previously made available, all up-to-date guides, manuals and training materials (for example, operational, user, and administrative) plus other guides and procedures the SCS Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services including, but not limited to, design documents, and device configurations for services, shall be promptly delivered to DMS upon request, whether or not previously made available. f. Assisting DMS and any other DMS Contractor with the planning and installation of any services to facilitate business continuity. Contract No.: DMS-17/18-044B Exhibit A         g. Responding promptly and completely to questions related to the transition on an as-needed basis. h. Providing the services and functions necessary for a complete, smooth, and expedient transition. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.47 Equipment and Licenses This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The following are minimum requirements: 1. Contractor must not propose equipment that is End-of-Sale by the equipment manufacturer. 2. Contractor will allow Customers who have purchased compatible equipment to transfer and reuse this equipment. 3. Contractor will allow Customers who have purchased compatible software licensing to transfer and reuse these licenses. 4. Contractor will allow Customers to transfer licenses and equipment between users. Given the statements in this subsection: 1. Describe in detail how the Respondent will provide the proposed offering in accordance with the minimum requirements listed above. 2. Describe how the Respondent will ensure that equipment proposed is not End-of-Sale. 3. Describe how the Respondent will allow Customers to transfer and reuse existing compatible equipment. 4. Describe how the Respondent will allow Customers to leverage existing compatible software licenses. [Enter the response here - 150 words] 4. Business Operations The following subsections contain the minimum requirements for SCS Business Operations: 4.1 General Description of the SUNCOM Business Model Contract No.: DMS-17/18-044B Exhibit A         In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for SCS. The Communications Service Authorization and Billing (CSAB) system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor will be required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available SCS. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. The Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-17/18-044B Exhibit A         4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven Business-to-Business (B2B) transactions between DMS and Contractor, as depicted below: Establish catalog restrictions Establish SUNCOM client Establish users & rights Establish CSAB billing accounts Place an order through CSAB Send B2B order from CSAB to install or disconnect service Describe product/service offering Update CSAB product/service catalog Review product/service/feature in CSAB DivTel Vendor Seek product/service/feature posting to CSAB catalog SUNCOM Steady State Business Process Install or disconnect service Return B2B installation/disconnct acknowledgement Update CSAB inventory Update vendor inventory SUNCOM Client action required Submit hand bill including all charges Submit B2B invoicing detail substantiating the hand bill CSAB & staff audit substantiating detail against inventory, product catalog & hand bill CSAB invoices SUNCOM clients DivTel pays vendor less applicable exceptions Provide billing exception report Accept payment Reconcile exceptionsReconcile exceptions InvoicingSUNCOM Client notifiedInvoicing OrdersService CatalogService CatalogAccount Management B2B means a Business to Business electronic messages, batch files and/or Application Program Interfaces (APIs) exchanging all of the electronic data necessary to the transaction. At DMS discretion, CSAB will provide alternative manual input options to the vendor for low volume transactions, but will not manually input any data on behalf of the vendor.OrdersB2B-7 B2B-6 B2B-4 B2B-3 B2B-1 Inventory reconciliationInventory reconciliation B2B-5Inventory Inventory SUNCOM clients pay DivTel Approve product/service/feature & set price in CSAB Update vendor’s catalog to show active SUNCOM serviceB2B-2 Propose draft order for SUNCOM client Service use require device or login to vendor system? no yes Provide login credentials or device to client Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.3 Communications Service Authorization and Billing – Official Record Communications Service Authorization and Billing (CSAB) is the authoritative source of all data. CSAB is the official record of the inventory and costs of SUNCOM services. If inaccuracies are found in the CSAB data, it will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not propose as part of their response or instruct Customers to place orders or receive billing information from any system that is not CSAB without prior written authorization from the Department. Contractors shall not enable or ask DMS or Customers to input ordering and / or invoicing data into CSAB on behalf of Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4 Communications Service Authorization and Billing - Interfaces with Contractors There are three primary ways to implement transactions between CSAB and the Contractor. The method of implementation used by the Contractor will be at DMS’ sole discretion, which Contractor is required to use. 4.4.1 Application Programming Interfaces The Contractors will utilize Application Programming Interfaces (APIs) with CSAB, that will have the following functions: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. 2. When data is sent from CSAB, the Contractor’s API will send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. Contract No.: DMS-17/18-044B Exhibit A         6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.2 Batch Routines A second way to implement transactions with CSAB is through batch routines which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.3 Manual Review and Data Entry by Contractor Staff The third method to implement transactions within CSAB is by manual review and data entry. Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled rather than use B2B-3 and B2B-4 transactions. The Contractor shall only use manual review and data entry as a method of last resort, and only with prior written approval by DMS Contract Manager. Contractors shall not use manual review and data entry for invoicing substantiation (B2B-6). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.5 Communications Service Authorization and Billing Service Catalog SUNCOM services must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. There are currently three different types of charges Contractors use for the billing of SUNCOM services: 1. One-time charge: a single payment for a service or item, e.g. hardware installation. 2. Subscription charge: monthly fixed and recurring charge for the right to use something without regard to how much it is used (such as local phone service). Contract No.: DMS-17/18-044B Exhibit A         3. Metered charge: incremental charge based strictly on how much the service is used (such as toll-free phone minutes). See Chapter 60FF-2, F.A.C., for the Contractor’s responsibilities related to CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog The Department and SUNCOM Customers do not pay State of Florida and Federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Taxes do not include government-sanctioned surcharges and fees collected by the Contractor which are not remitted to the government. The Department reserves the right to verify and substantiate all government-sanctioned surcharges and fees listed in the Vendor’s Service Catalog prior to Contractor delivering any services to Customers. The Department reserves the right to dispute the applicability of or listed amounts for such surcharges or fees. Surcharges and fees approved by DMS as part of the Contract should be separately listed in a Customer’s invoice. After Contract execution, any new or modified government-sanctioned surcharge or fee must be provided to DMS for review. The phrase “new or modified government-sanctioned surcharge or fee“ does not include a change in the amount of fee or surcharge that is identified as variable based on pre-defined criteria set by a government entity. The Contractor must provide a complete explanation describing the basis for the new or modified surcharge or fee, whether the surcharge or fee is discretionary or required, and, if applicable, an affirmation that SUNCOM Customers are not exempt from payment. This explanation must be sufficient for DMS to determine whether the surcharge or fee is Contractor- specific. If the new or modified government-sanctioned surcharge or fee is approved by DMS, a Contract Amendment will be prepared to include the new or modified government-sanctioned surcharge or fee. Any such written approval or fully executed amendment must be provided to the Contractor before submitting a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the additional requirements: 1. The catalog item must be tagged as a new or modified government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the new or modified surcharge or fee. Contract No.: DMS-17/18-044B Exhibit A         3. The Contractor must provide information sufficient for DMS to verify if the new or modified surcharge or fee is discretionary or required and whether it is in line with the surcharge or fee set by the governmental entity. 4. The Contractor must provide information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS product manager will approve the Contractor request if the update to the catalog is in accord with the proposed amendment. 5. The new or modified government-sanctioned surcharge or fee must be billed at the inventory ID level, and not billed as a lump sum. After Contract execution, Contractor shall provide the Department with notice of any change in the amount of a government sanctioned surcharge or fee that is variable based on pre-defined criteria set by a government entity. Supporting documentation must be provided to the Department upon request. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7 Communications Service Authorization and Billing Account and User Management 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges Contractor User CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and close out orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate the CSAB user access privileges of any Contractor staff without cause or notice. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7.2 Work Orders Contract No.: DMS-17/18-044B Exhibit A         Customer work orders are sent to Contractors as B2B-3 transactions. Contractor can log-on to CSAB as prompted by a CSAB email to see submitted orders. Contractor is required to timely respond to the Customer work order by rejecting the work order in CSAB or beginning to work the order. Where Contractor is working the order, Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to the CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out”. 2. Work Order ID – is associated with each item request within an Order that can be fulfilled separately from the rest of the Order, and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature or hardware from the CSAB Service Catalog that was requested in the work order. 4. Service Installation ID – identifies the service account resulting from Order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g. circuit ID, phone number, hardware serial number, etc.). Contractor is required to provide all of the required fulfillment data in CSAB. DMS cannot invoice its Customers without associating key fields from orders to Customer invoicing accounts in CSAB, and therefore, will not pay for any services where such key fields data is missing or incorrect. Installation and disconnect dates are also critical to the inventory, as these dates are used during audits to verify that a service was active, or should not have been, during an invoicing period. The effective bill date cannot be more than 45 days from the date the order is closed. Orders must be closed in CSAB out no later than five (5) business days after installation and acceptance of the work performed by the Customer. Invoicing will not begin until the Customer work order is closed. Some orders will include configuration data including IP addresses to enable establishing closed user groups on the State network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7.3 Credential Request Orders Contract No.: DMS-17/18-044B Exhibit A         Some of the orders submitted to the Contractor will require granting Customer password/PIN protected access to Contractor services. These are services that require Customers to log-in (or be electronically certified) to Contractor’s systems before using a service. These services may be metered. Like all other services, the right to access credentialed services will be ordered with B2B-3 transactions from CSAB providing the Contractor with necessary data to enable that access. Contractor is expected to respond by confirming to CSAB that the Customer has been provided access the credentialed services. However, CSAB will not hold user passwords and PINs for access to Contractor’s systems; the Contractor is expected to provide the passwords and PINs to users directly using email addresses provided in the CSAB order. PIN and password changes will be handled outside of CSAB, as well. SUNCOM Conferencing services are examples of credential request orders. Users of the service must login to a Contractor’s system to reserve or initiate a conference. Thus, the Contractor issues login credentials to those users that were obtained after an order for them (B2B-3) was placed in CSAB. The order is fulfilled by the Contractor supplying a user ID and Personal Identification Number via email to the user, then confirming fulfillment to CSAB with a B2B-4 transaction. These transactions enable CSAB to have a complete inventory of all of the users of the service, which is periodically confirmed through B2B-5 transactions with the Contractor. The Contractor’s system tracks usage that is attributable to each user, which is compiled in a B2B-6 monthly batch file of invoicing substantiation. In all cases, the total cost of the proposed order must be defined and approved prior to submittal. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.8 Inventory Every order and many other actions related to SUNCOM services are permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges, i.e. if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, where its located, its cost, any associated comments, etc. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory Contract No.: DMS-17/18-044B Exhibit A         through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.9 Invoicing Requirements Contractor shall submit invoices and electronic details to DMS monthly for all SCS and fulfilled orders within the agreed upon timeframe(s). DMS will make the final determination on the invoice submission timeframes. Contractor may only submit one invoice per Service Category, unless otherwise agreed to in writing by the Department, and the invoice will include the applicable Service Category billing information and credits. Invoices will consist of: 1) invoices for payment on unchangeable format (e.g. paper) (aka a “hand bill”) which reflects the total charges for the applicable Service Category for the month; and 2) electronic detail files that substantiates all billable services for the applicable Service Category. The total of substantiated detail charges must match the payment requests on each of the handbills. The invoice will include detailed service credits for the applicable Service Category uniquely identified by the applicable SLA. These credits will be audited by DMS through review of SLA reporting and invoice auditing. Since credits are applied retroactively, the Contractor is required to indicate on the invoice the actual month in which the service level violation occurred. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.10 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with all unique IDs necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active subscription periods, and incremental activities. All charges must be attributable to distinct identifiers from the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include date/time stamps for each billing event, and the dates of the billing cycle (start and end). The file must be provided to DMS using a mutually agreed upon secured delivery method and mutually agreed upon format. Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.11 Audit of Contractor Invoices DMS will audit the invoice to match all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but is: a) complete (i.e. contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the hand bill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time this is a manual process. At any time during the Contract term this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within one (1) billing cycle. If Contractor has not resolved audit exceptions within the next billing cycle, the charges will be finalized as determined by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.12 Mandatory Interface with Communications Service Authorization and Billing All work orders will be submitted to the Contractor via the CSAB or similar system as deployed by DMS. Only changes approved via a NOC ticket and not impacting invoicing charges may be an exception to the foregoing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.13 Mandatory Communications Service Authorization and Billing Order No SCS service will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through the CSAB except for those Customers utilizing the Contactor’s online portal approved by the Department. Customer orders submitted through the Contractor’s online portal will have a work order automatically generated by CSAB. Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.14 Specific Service Requests DMS will work with Contractors and Customers to establish service request quotes when Customer requests require specific service configurations, combinations, security, or quantities. In such situations, DMS will, as needed, receive service availability and pricing quotes to fulfill the specific Customer service needs. The format of each service request quote will be left to the discretion of DMS and Customers have the option to request custom terms and conditions to meet Customer specific needs which includes, but is not limited to, security standards set forth in Chapter 60GG, Florida Administrative Code. In all cases, the total cost of the proposed service must be well defined and the prices will not exceed those in the CSAB Service Catalog with reasonable adjustments as necessary to accommodate the specific agency service needs that substantially increase the Contractor’s contractual requirements. An adjustment in price for a Customer specific service should be commensurate with the Contractor’s additional obligations but shall not result in an increase in pricing greater than 25% of the listed CSAB Service Catalog price(s). The service request quote must be accepted by DMS in writing before any implementation. The quote must contain all data needed for DMS to review and approve the service, including but not limited to, all support implementation requirements target installation dates, locations, configuration data, effective date, and documents containing diagrams as necessary. The quotes will contain sufficient detail necessary for audit processes. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.15 General Billing Requirements Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices, and all qualifiers that are applied to unit prices in order to create an unambiguous database of SCS billable line items. A tariff code shall have only one unit amount. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.16 Criteria for Installation Signoff and Billing Start Contract No.: DMS-17/18-044B Exhibit A         The Service Acceptance Checklist is used during the migration to SCS, and during production (steady-state), to certify when a service is accepted. The following criteria must be met before an order is considered complete. 1. Contractor completes all requirements detailed in the work order. 2. The Customer and Contractor will certify acceptance by utilizing a Service Acceptance Checklist, as jointly developed by the Customer and DMS. It is the Contractor’s responsibility to obtain the Customer’s acceptance of the checklist at the time of turn-up. 3. The signed copy of the Service Acceptance Checklist is inserted into the CSAB. 4. Services requested by the work order have been provisioned by the Contractor. 5. The work order has been closed by the Contractor in CSAB by entering a completion date and effective bill date. 6. The Contractor’s invoice must be provided after the completion date entered into CSAB. If the Contractor’s invoice reflects billing prior to the acceptance date entered into CSAB, the charges will be deducted. 7. All dates in CSAB must be entered by the Contractor in real-time. CSAB does not permit a date entry to be backdated. 8. Orders must be closed out in CSAB no later than five (5) business days after installation and acceptance of the work by the Customer. Invoicing will not begin until the Customer work order is closed in CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.17 Local Call Billing If the Contractor charges Customers for Local calling, it is required to maintain a historical record for local billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Local call billing will adhere to the following: 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. Clearly differentiate between recurring and non-recurring charges. 3. Contractor is required to provide call details for all local calls. 4. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 5. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. Contract No.: DMS-17/18-044B Exhibit A         6. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 7. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 8. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.18 Long Distance Billing The Contractor is required to maintain a historical record for long distance billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Long distance billing will adhere to the following: 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. DMS will not pay any charges for long distance calling that takes place on a phone line without an assigned long distance carrier or if no calling plan has been designated, referred to as “casual billing.” 3. Clearly differentiate between recurring and non-recurring charges. 4. Contractor is required to provide domestic and international call details for all long distance calls. 5. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 6. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 7. If the rate for terminating an international call to a landline is not equal to the rate for terminating the call to a wireless line, the call details must indicate the number of minutes for both cases. A marker must be included in the file by call record indicating whether a call is terminated to a landline or wireless number. 8. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 9. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 10. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.19 Toll-Free Billing The Contractor is required to maintain a historical record for toll-free billing of call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Toll-free billing will adhere to the following: 1. Calls are to be billed in six-second increments (tick). 2. Contractor is required to provide domestic and international call detail records for all toll- free calls. 3. Calls can be rounded up to the next six-second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 4. For each toll-free call, the associated billing record must indicate if the call was an Intrastate or Interstate call. 5. The Contractor is required to bill each toll-free number separately and not under a subaccount number or under a different billing number, unless requested by DMS. 6. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 7. The minimum information required for detailed call records includes, but is not limited to: calling party number, called toll-free number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.20 Direct Billing Under Chapter 60FF-2, F.A.C., all SUNCOM services will be billed through DMS. Contractor, however, is required to offer the ability to provide direct billing to Customers if requested by the Customer and approved by DMS. If approved by DMS, direct billing shall be provided in accordance with Chapter 60FF-2, F.A.C., and must be provided at no additional cost. 1. An administration fee for DMS overhead will be factored into the billing amount directly billed to Customers. 2. Customers will review their direct bill invoices; however, DMS retains audit authority for all services provided. Contract No.: DMS-17/18-044B Exhibit A         3. The monthly bill for Customers who request direct billing must provide the following information: service order numbers, account numbers, bill number and/or invoice number, information to substantiate the charges, CSAB inventory ID, bill date, due date, bill remittance address and a summary record, which includes payments applied since the last monthly bill, adjustments, sub-total of current charges, and net amount due. 4. A summary record must be provided and identified by phone number, CSAB Inventory ID, and/or circuit number as identified by the Customer. 5. Contractor will collect the administration fee through their monthly invoiced payments from Customers, and remit the fee to DMS. This is submitted by check monthly to and made payable to DMS. Supporting documentation needs to be provided as a hardcopy with the check in the same envelope, and also by email to the DMS Contract Manager. 6. Contractor will electronically supply DMS with complete and accurate detail substantiating all of the charges to Customers in accordance with Chapter 60FF-2, F.A.C 7. Contractor will confirm with DMS any SLA credits due to a SUNCOM Customer prior to invoicing the Customer following DMS confirmation of the credits due. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.21 Service Level Agreement Operational Process The terms regarding SLAs set forth herein shall apply to all SLAs listed in Attachment C – Final Service Level Agreements. 1. Credits must be applied to the appropriate account within the target time window provided within the SLA listed in Attachment C – Final Service Level Agreements. 2. SLAs are calculated, measured, and paid per incident. 3. SLA credits restart based on the review process and billing cycle. 4. Unless there is an explicit reference to “weekdays” or “business days”, all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 5. The time between the start of an issue and before opening the trouble ticket is counted towards the SLA restoral time. For example, if an outage occurred at 1:00 PM (based on the alert data) and the trouble ticket was opened at 1:30 PM, the SLA clock starts at 1:00 PM. 6. Each month, the Contractor, any subcontractor, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are provided to DMS. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 7. Service credits defined in Attachment C – Final Service Level Agreements, are applicable if performance metrics are not met by either the Contractor or subcontractor. Assessed service credits are to be applied as credits toward the impacted service on the Customer’s applicable Service Category invoice, or to DMS as appropriate. Service credits will be Contract No.: DMS-17/18-044B Exhibit A         explicitly identified as a line item for each impacted Customer on the Contractor’s applicable Service Category invoice. Business and Operational SLAs apply to all Service Categories provided by the Contractor and these SLA credits will be assessed for the impacted service and applied to the applicable Service Category invoice. 8. Customers have the option to request custom SLAs to meet Customer’s specific needs, which the Contractor may offer in addition to the Attachment C – Final Service Level Agreements. Contractors is permitted to equitably adjust the price in correlation with such need up to an additional 25% for the applicable service(s) subject to the applicable custom SLAs. 9. For SLAs where time is a factor in the calculation of the credit, the SLA clock must not restart but can be suspended (hold time) for the reasons below. In order to qualify for an SLA suspension (hold time), one of the listed reasons must be documented in the Contractor’s NOC ticketing system by the Contractor. For Operational MACD, the reason must be documented by the Contractor in the CSAB. The SLA hold times apply only when: a. Incorrect information in Customer order, including incorrect address provided by the Customer. b. Customer did not attend an agreed upon scheduled appointment. c. Customer unresponsive to calls or emails placed to the appropriate Customer contact person, including onsite contact person not available. d. Site readiness requirement not fulfilled by the Customer, including onsite contact not available. 10. The Contractor’s NOC will troubleshoot to the fullest extent feasible even if the SLA clock is suspended; for example, on a dispatch where the site readiness requirement has not been fulfilled by the Customer (onsite contact is not available). 11. Contractor SLA Accountability: a. SLAs will be applicable, whether or not the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance Degradation, or any other reason. SLAs will be applicable where advance written notice of a repair is not provided to, and approved by, the Department. b. SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance) for the service elements listed in the DMS- approved maintenance window request. SLAs will apply for all other service element impacts during and after the scheduled maintenance window and for any maintenance performed without advance notice to, and approval by, the Department. 12. DMS will make the final determination on the Contractor’s compliance with SLAs. 13. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed by the Department and will be applied to applicable invoices in a timely manner. Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION The Department is seeking Responses demonstrating how Unified Communication (UC) services will be delivered. This category includes both Single-tenant and Multi-tenant UC services. Generally Single-tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by the National Institute for Standards and Technology (NIST), at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Publication 800-145 issued by NIST. UC is an evolving set of services providing an integration of real-time communication services, such as instant messaging (chat), presence information, voice, conferencing, data sharing, call control, and speech recognition, with non-real-time communication services, such as unified messaging (integrated voicemail, email, short message service, and fax. UC provides a consistent unified user-interface across multiple devices and media types. UC services are delivered over an IP network. Unified Communications combines independently-run communications subsystems in order to streamline how Customers communicate and collaborate regardless of location. Text provided within this section is intended to guide Respondents in understanding the desired UC scope. None of the information is intended to limit the Respondent in its effort to provide a solution for UC services and features. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5.1 Unified Communications System and Services – General Features Respondents should propose UC services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondent will propose the location of the system in its response to this subsection. Respondents submitting a response to Service Category One will demonstrate how the following minimum required SCS services or features will be delivered: 1. Provision of local, long distance, and toll-free access. Contract No.: DMS-17/18-044B Exhibit A         2. Operator Assistance services are required on a twenty-four hour a day, 365 days of the year, including holidays; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 3. Provision of the following features with Respondent’s Multi-tenant and Single-tenant service offerings: a. Caller ID b. Three-way calling c. Do Not Disturb d. Call Forward (All, Busy, No Answer, Not Reachable) e. Call Pickup f. Class of Service Restriction g. Call Hold h. Conference Calling i. Call Park j. Distinctive Ringing k. Directory Assistance l. Call Transfer (blind, with consultation, and recall) m. Call Waiting n. Speed Dial o. Call Number Suppression p. Specific Call Rejection q. Last Number Dialed r. Call logs (missed, received, dialed) s. Call Trace t. Hunt Group u. Remote access v. Auto attendant w. Busy Camp On x. Busy Lamp Field y. Call forward selective z. Call notify aa. Call screening bb. Directed call pick-up with barge in cc. Diversion inhibitor dd. Music on hold ee. Priority alert / ringing ff. Push-To-Talk (intercom) gg. Remote office hh. Sequential ring ii. Shared call appearance jj. Simultaneous ring kk. PC-based receptionist ll. Voice mail mm. Unified messaging nn. Call Center oo. Call Center desktop client pp. Hoteling qq. IP fax Contract No.: DMS-17/18-044B Exhibit A         rr. Mobility ss. UC faxing tt. Instant group call / paging uu. Operator Assistance vv. Instant messaging ww. Notification xx. Team collaboration yy. Audio conferencing zz. Web conferencing aaa. Video conferencing bbb. Professional services ccc. Intercom dialing ddd. Message waiting indicator 4. Unified Messaging services which, at a minimum, include: a. User access to, and management of, voicemail, email, and fax messages through the same inbox or interface. b. Modular messaging with access to messages from phones and PCs via various interfaces, including browsers. 5. Voicemail service which, at a minimum, includes: a. Storage of a minimum of 30 messages of 2 minutes in length or equivalent to 60 minutes of memory storage space for each mailbox. b. Ability to program for the following conditions: busy, out of office, and no answer. c. Audible and/or visual message waiting indicator. d. Out-dial notification and ability to dial out to an attendant using “0”. e. Ability to broadcast messages within specified Customer groups. f. Extended/Guest mailbox allowing multiple users voice messaging capabilities. g. Access to the voicemail service internally or externally using a local number and toll-free number. h. The ability to select a single or multiple level password protection. 6. Provides the capability to port telephone numbers to the Contractor’s UC service at no additional charge to the State. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the Contractor’s system location(s). 3. Describe the Respondent’s basic and enhanced offerings. [Enter the response here – As needed to provide a complete response] Contract No.: DMS-17/18-044B Exhibit A         5.2 Unified Communications System and Services – Integration and Interface The following are minimum requirements: 1. Integration with mobile devices as described below: a. Users have a single identity that lets them handle business calls via their desk and mobile phones. b. Allows calls to or from mobile devices to take place anywhere and anytime as if they are going to or coming from the desk phone numbers. c. Users will have the ability to have calls forwarded to any phone and to use a single number for making and receiving all calls. d. Supports handing off calls from cellular to Wi-Fi connections and vice versa on smart devices. e. Enables users to initiate phone calls, retrieve voicemail and corporate directories, access instant messaging, and participate in video conferencing. 2. UC user interface as described below: a. Allows users to access UC capabilities from a variety of devices in a variety of ways. b. Offers access to features and services such as presence, instant messaging, integrated soft phones, voice conferencing, video calling, and conferencing. c. Supports voice activation that integrates seamlessly with other business communication systems. d. Supports real-time communications – instant messaging, presence that identifies which participant is speaking, voice calls to video, voice calls to email. e. Supports non-real-time communications – email, text messaging, fax, voicemail. f. Offers collaboration and data sharing – electronic bulletin boards, e-Calendar, Audio/Video/Web conferencing. g. Provides users ability to access messages from the following: IP phones, mobile phones, web browsers, email clients, desktop clients, PCs, tablets. h. Allows instant messaging between two users or multiparty (up to a Customer- defined number of participants). i. Supports the ability for users to display their presence status (e.g., “Available,” “Away,” “Do Not Disturb,” “Busy,” or “Offline”) to let others know their availability for communication. j. Offers presence integration with Customer collaboration applications, such as calendaring, that automatically updates presence when users are in a meeting. k. Supports audio and video conversations between two users or multiparty (up to a Customer-defined number of participants), using web cameras, speakers and microphones. l. Supports file transfer capabilities to send files between users, if requested by the Customer. m. Supports scheduled and ad hoc web conferencing for conducting online presentations including audio, video, screen sharing, and a virtual whiteboard. PC- to-PC and multiparty data sharing capabilities including desktop sharing, application sharing, presentations, virtual whiteboard, annotations, and polling. n. Supports contact groups that allow users to organize their contacts. Contract No.: DMS-17/18-044B Exhibit A         o. Supports enhanced access to instant messaging from within the agency's network or from the internet, through a variety of devices and software, in a secured mode using encryption. p. Allows Customer-managed instant messaging administration (add/change/delete users). q. Supports single sign-in capabilities through the Customer’s Active Directory system. r. Interconnection with MFN to the extent feasible. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the system location(s). 3. Describe the interconnections with MFN. [Enter the response here – As needed to provide a complete response] 5.3 Unified Communications System and Services – Conferencing The following are minimum requirements: 1. Audio Conferencing service which: a. Has a capacity of at least 150 participants. b. Provides the ability for the conference host to dial-out to participants. c. Provides the following commands via touchtone keypad: i. Request Operator Assistance ii. Dial-out to participants iii. Begin and end conference recording iv. Change participant entry and exit notification from one of the following: recording of the participant, tone, or no notification v. Private roll call vi. Mute and un-mute all participant lines vii. Participant self-mute and un-mute viii. Conference lock and unlock d. Provides web-based access to the following commands for the conference host: i. Dial-out to a participant ii. Begin/end conference iii. Mute and un-mute all participant lines iv. Mute and un-mute individual participant lines v. Disconnect any participant vi. Conference lock and unlock e. Provides the conference host the ability to create a security number in additional to the conference code that participants should input before entering the conference. Contract No.: DMS-17/18-044B Exhibit A         f. Provides the capability for the conference host to record the conference. The host should have the capability to download the conference recording at no additional cost. Recordings should be retained by Contractor a minimum of 30 calendar days after the conference ends, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. g. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. h. Provides operator assisted conferences where an operator provides live assistance with the conference. i. Provides a capacity of at least 1,000 participants. ii. Available twenty-four hours a day, 365 days of the year. iii. DMS and the Customers are not charged for no shows, cancellation, or setup fees. iv. Operators can dial out to participants, if requested. v. Provides question and answer administration. vi. Provides continuous conference monitoring and manage any special requests from the conference host during the conference. vii. Provides reports on conference attendees. 2. Offer a Web Conferencing Service which: a. Provides an integrated audio conference service allowing participants to listen to and speak with the host and other participants. b. Provides a graphical user interface control panel for the host to administer, monitor, and control the web conference. c. Provides the capability for participants to join the conference via a Universal Resource Locator address or a desktop client. d. Provides the capability to traverse and successfully interoperate with firewalls and security layers using standard ports such as https port 443 and http port 80. e. Provides compatibility with commercially available browser software. f. Allows participants to join the conference using tablets and smart devices. g. Supports document sharing, which is the ability to open and share a document with conference participants. h. Supports desktop sharing, which is a common name for technologies and products that allow remote access and remote collaboration on a person's computer desktop with conference participants. i. Supports remote control of a participant’s desktop. The participant should be notified if remote control of their desktop is requested and should have the capability to accept or reject the request. j. Allows the host to promote any other conference participant to presenter. k. Provides drawing, annotation, and pointer tools. l. Provides conference host the capability to record the conference and text chats. Recordings should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Recordings can be download by the conference host at no additional cost. When a Customer orders Contract No.: DMS-17/18-044B Exhibit A         additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. m. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. n. Supports text chats for conference participants. The chat will provide options for public chats for all participants or private chats between selected participants. The host can also disable chat. o. Supports polling, which allows the host to pose questions and receive feedback with a variety of different answer sets (multiple choice, open ended, yes/no). Results will be provided to the host in real-time, may be shared in real time with participants, and should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Polling results retained by Contractor can be downloaded by the conference host after the meeting at no additional cost. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. p. Supports the delivery of video to participants from sources such as an external USB webcam or embedded camera in the device which connects to the conference. q. Allows the host to setup a password which participants should enter to join the conference. r. Provides a scheduling system allowing hosts to schedule or cancel web conference for up to one year in advance. Scheduling can be by time and day of the week either as a single event or recurring on a daily, weekly, monthly, or other periodic basis. s. Allows the host to initiate a conference with minimal notice. Given the statements in this subsection: 1. Describe in detail the proposed Conferencing offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 5.4 LAN Support Services Local Area Network (LAN) support services are optional services within Service Category 1. Respondents are not required to propose LAN support services, and the portion of a Response which proposes LAN support services will not be used for determining the Respondent’s Contract No.: DMS-17/18-044B Exhibit A         Responsiveness, evaluator scoring, or determination of competitive range. If the Respondent proposes LAN support services, the negotiation team may consider this as part of their recommended award. These services are not considered mandatory for State Agency purchase, as directed in section 282.703, F.S. Customers will not be required to buy LAN support services under this Contract. DMS is seeking to offer Customers a variety of LAN support services. Respondent’s may propose all services below, some services below, or no services below: 1. Fully Managed LAN support services. 2. Customer-management LAN support services. 3. As-needed LAN Performance Assistance and Issue Remediation. Given the statements in this subsection: 1. Describe the proposed LAN support services. [Enter the response here -1,000 words] 6. SERVICE CATEGORY 2 - SIP TRUNKING DMS is seeking Responses demonstrating how SIP trunking will be delivered. This category is a service which connects an agency’s Single-tenant system to the Public Switched Telephone Network (PSTN) using IP transport and SIP as the signaling protocol. SIP Trunking provides local, long distance, toll-free, and international long distance network access using an IP network for transport, either MyFloridaNet, Customer-provided via the Internet, or Contractor-provided. SIP Trunking is deployed in situations where Customers have premises- based voice (analog phones, key system, PBX equipment. SIP Trunking supports voice traffic, originated from the Customer’s voice system or originating from the PSTN. 6.1 SIP Trunking Minimum Requirements The following are minimum requirements: 1. Provides the capability to interface with the State’s existing embedded base of IP-PBX systems (Avaya, Cisco, and Unify). 2. Offers and manages devices which convert SIP signaling to Time-Division Multiplexing (TDM) signaling to interface with legacy key systems and TDM-PBXs. 3. Supports On-net and off-net calling. On-net is defined as calls between Customer locations that reside within the Contractor’s SIP routing domain. Off-net is defined as calling from an SCS SIP Trunking Customer site to any U.S. or non-U.S. location not included within the Contractor’s SIP routing domain. Contract No.: DMS-17/18-044B Exhibit A         4. Supports three categories of off-net calling: Local, Long Distance, and International. a. Local (inbound and outbound) calling with full local service feature/functionality. b. Off-net domestic long distance calling via the Contractor’s network-based hop-off gateways, which are connected to the PSTN for calling termination to any location. c. Off-net International calling from the Contractor’s network-based hop-off gateways provides International per minute calling. 5. Supports, at a minimum, the following: G.711, G.729, and G.722. 6. Supports fax over G.711 and T.38 fax relay. 7. Supports Dual-Tone Multi-Frequency (DTMF). 8. SUNCOM Customers configure their CPE at each VoIP site to transmit a Calling Party Number (CPN) for all outbound calls placed over their SIP trunk. The CPN should be one of the valid Contractor provided telephone numbers associated with the physical location of the VoIP site. If the Customer sends a CPN that is not valid, or has not been provisioned for the SIP Trunk, the Contractor must insert a valid main billing number for the Customer’s SIP Trunk into the diversion header of the SIP Invite. This main billing number will appear in the call details records for all outbound local and long distance calls where an invalid CPN is sent. Respondents may propose alternate methods to this function. 9. Provides the capability to block numbers, including but not limited to: a. 611. b. 811. c. 5XX. d. 7XX. e. NPA 555-XXXX (except NPA 555-1212). f. 900/NPA 976-XXXX. g. 08YY XXX-XXXX. h. 0N11. i. 0NPA 555-1212. j. 0976 NXX-XXXX. k. 0500 XXX-XXXX. l. 0700 XXX-XXXX. m. 0900 XXX-XXXX. n. All 1010 dialing. 10. Provides 911/E911 calling capability. For E911 calling, provides calling capabilities where the physical address for the SIP Trunking site is within the area where Contractor has the ability to provide E911 service. E911 calls are to be routed to the Public Safety Answering Point (PSAP). All E911 service is based on the SIP Trunking Site Registered Location information provided to Contractor by the Customer. Customers are required to specify a physical address per telephone number to be used for 911 purposes. When a 911 or E911 call is made, the Contractor should, where technically feasible, provide the Site Registered Location information to the appropriate PSAP. 11. Provides the capability to port telephone numbers to the Contractor’s SIP Trunking service at no additional charge. 12. Supports the capability to port out numbers from the Contractor to another carrier. Contract No.: DMS-17/18-044B Exhibit A         13. If a N11 number (211, 311, 511, and 711) is supported in the particular local area in which the Customer is located, the Contractor completes the call via the local network switch. 14. Provides DMS new telephone numbers upon request. 15. Cooperates with DMS requests for numbers to fit logically within the Customer’s dial plan, to the extent feasible. 16. Allows access to directory assistance. All directory assistance calls are to be handled via the local network switch (local to the Customer site). 17. Allows access to operator services. All operator services calls are handled via the local network switch (local to the Customer site). Operator Assistance services are required on a twenty-four hour a day, 365 days of the year,; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 18. Supports toll-free termination on SIP Trunking telephone numbers. 19. Supports privacy suppression of Calling Party Number, which allows caller information to be withheld when a number is called. 20. Provides directory assistance listings at no additional cost. 21. Supports Customers who have more than one voice core by configuring the SIP trunking service to failover between the Customer’s primary and backup core(s). If the trunk to the Customer’s primary core fails, the service should automatically start routing calls to the Customer’s backup core(s). Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking offering addressing the minimum requirements listed above. 2. Provides the list of IP-PBXs, IP-PBX clusters, and Session Border Controllers (SBC) which are for use with the proposed service. 3. Provides a description of how E911 calls will be routed to the Public Safety Answering Point (PSAP). 4. Describe telephone number porting process with timeframes. 5. Identify all supported Codecs. 6. Identify areas of the state where SIP Trunking service is provided. Explain how DMS will be able to determine if SIP Trunking service is available at a specific location and/or address. 7. Provide service and configuration guides. 8. Discuss SIP methods and if they are allowed and denied per network. 9. Discuss authentication and if it is allowed or disallowed per network and per SIP method. 10. For SIP messages, discuss whether it is possible to filter on content type and how it is accomplished. [Enter the response here - As needed to provide a complete response] Contract No.: DMS-17/18-044B Exhibit A         6.2 SIP Trunking Features The following are minimum requirements: 1. Provide maximum Direct Inward Dial (DID) policing which limits the maximum number of inbound concurrent calls to a specific DID. 2. Provide call forwarding not reachable which redirects incoming calls to an alternate phone number if the SIP Trunk DID is not reachable. 3. Offer the capability to intercept calls and play announcement for any SIP Trunk phone number. 4. Allow the use of a virtual phone number which allows Customers to request a local phone number at locations where they do not have physical office. Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7. SERVICE CATEGORY 3 - CONTACT CENTER DMS is seeking Responses demonstrating how Contact Center services will be delivered. This category includes both Single-tenant and Multi-tenant Contact Center services. Generally Single- tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by NIST, at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Publication 800-145 issued by NIST, at a Contractor location. A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions. Text provided within this section is intended to guide Respondents in understanding the desired scope of Contact Center services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-17/18-044B Exhibit A         7.1 Contact Center – General Respondents should propose Contact Center services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondents will propose the location of the system. If Respondent is offering Contact Center Services, it will offer all Customer premises equipment including, but not limited to, phones, gateways, monitoring equipment, and SBCs that Customer’s will use with the proposed service. The following are minimum requirements for Contact Center service components: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers 3. Flexibility to comply with DMS and Customer defined security standards. 4. Contact center agents with the flexibility to interact with other Contact Centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. 6. The ability to offer TDM and VoIP as methods for access to agents. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. 9. Soft phones that have minimal impact on existing desktop real estate environment. 10. Integrated learning tools and coaching management tools for Customer use. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. 12. No charges for administrative tasks performed by Customer staff. 13. Options for verifying caller identity. 14. The ability to route calls as required by the Customer. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.2 Contact Center – Automatic Call Distribution (ACD) The following are minimum requirements for ACD Contact Center service components: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. Contract No.: DMS-17/18-044B Exhibit A         2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. 4. The ability to force calls to agents. 5. The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. 8. The ability to route calls to different Customer groups. 9. The ability to force calls to agents without the agent having to signal to receive a call. 10. The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. 11. The ability for other persons, as appropriate, to listen to a call at any point during a call. 12. Alert when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. Given the statements in this subsection: 1. Describe in detail the proposed automatic call distribution services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.3 Contact Center – Auto-Attendant and Interactive Voice Response The following are minimum requirements for IVR components: 1. Automated speech recognition and text-to-speech, for multiple language. 2. Supports DTMF. 3. A call back/virtual queuing capability. 4. The ability to integrate with Customer applications and database systems. 5. Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and Contract No.: DMS-17/18-044B Exhibit A         intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. 6. The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. 7. Timely changes to IVR scripting functionality. 8. The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. 9. The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages 10. The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. 11. Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. 12. The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. 13. A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. Given the statements in this subsection: 1. Describe in detail the proposed Auto-Attendant and IVR services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.4 Contact Center - Reporting and Analytics The following are minimum requirements for Reporting and Analytics components: 1. Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. 2. Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. 3. Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. 4. Defines, builds, and runs custom reports supporting Contractor’s business requirements. 5. Real-time access to reporting systems, restricted by access authentication. 6. Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. Contract No.: DMS-17/18-044B Exhibit A         7. Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. 8. Changes reporting metric requirements for agents in different skillsets (agent groupings). 9. Displays a prompt/message on agent desktop. 10. Performs call surveys to initiate, collect, and track information. 11. Provides an agent report that tracks the entire agency call flow for any single call. 12. Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. 13. Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center reporting and analytics services addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.5 Contact Center Recording The following are minimum requirements: 1. Capability for a minimum of 25% random call recording with screen capture per agent per day. 2. Online storage to hold at least thirty (30) days of recording per agent. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. 3. An interface to archive recording to Customer provided storage. 4. A method for appropriately adjusting monthly online storage needs. 5. The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. 6. The ability to record one agent during a workday and not impact the 25% random call recording time. 7. The ability to listen to recorded calls from any location via web based call recording. 8. The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. 9. The ability for an agent to initiate recording their own call. 10. The ability to search recordings by filters. 11. The ability to manage Contact Center recordings on an agent by agent basis. 12. The ability to designate, per agent, the frequency of recording calls, up to 100%. Contract No.: DMS-17/18-044B Exhibit A         Given the statements in this subsection: 1. Describe in detail the proposed Contact Center Call Recording services addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] 7.6 Contact Center – Workforce Management Contractor will be responsible for managing the workforce for the Contact Center. The following are minimum requirements for management of call center agents: 1. Workforce management, including scheduling and agent training. 2. Monitoring the effectiveness of the call center. Given the statements in this subsection: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. b. The ability to leverage call data to adjust scheduling of agent shift assignments. c. The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. d. The ability to create role based score cards with key performance indicators. e. The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. f. Options for agent training. [Enter the response here - As needed to provide a complete response] 7.7 Contact Center – Miscellaneous The following are additional components which are minimum requirements for the provision of Contact Center services: 1. A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2. Dedicated IP access. 3. Tools for assessing bandwidth usage and voice quality performance. 4. The ability to program network-based routing. 5. The ability to configure call prompters to meet Customers’ needs. Contract No.: DMS-17/18-044B Exhibit A         6. The ability to configure advanced call routing to meet Customers’ needs. 7. The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. 8. The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. 9. A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. 10. User application testing and product lifecycle management. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. 12. Compliance with DMS and each Customer’s data integrity and privacy policies. 13. The ability to send voice, email, SMS, or fax notifications. Contract No.: DMS-17/18-044B Exhibit A         Given the statements in this subsection: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. 3. Describe how the service protects data for remote, at home agents. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. 5. Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. [Enter the response here - As needed to provide a complete response] 8. SERVICE CATEGORY 4 – CENTREX SERVICES DMS is seeking proposals for Central Office-based Switching System Local Access Services, referred to within this document as Centrex Services, within the State of Florida. The awarded Contractor will provide Local Exchange Carrier services for Customers within their proposed service areas. DMS is seeking Responses demonstrating how Centrex Services will be delivered. For this procurement, Respondents must provide local, long distance, and toll-free access with their Centrex service offering. 8.1 Centrex Services Minimum Requirements The following are minimum requirements: 1. Customers who receive DMS approval may use a different long distance carrier. 2. 911 calling capability. 3. Routes E911 calls to the Public Safety Answering Point. 4. Provides DMS access to N11 services. 5. Provides call traffic studies to DMS upon request at no additional cost. 6. Provides Presubscribed Interexchange Carrier changes at no additional cost to the State. 7. Operate voice switching facilities in Florida serving Customers with line-side (analog and digital) and trunk-side (analog and digital) facilities. 8. Keep the North American Numbering Plan (NANP) updated, in accordance with Federal Communications Commission requirements. 9. Timely deliver and install Primary Rate Interface (PRI) services. 10. Timely deliver and install a Centrex mainstation (analog or digital). Contract No.: DMS-17/18-044B Exhibit A         No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 8.2 Additional Centrex Services The following are minimum requirements: 1. A minimum Customer order of five lines is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 2. Customer access to the ports and local loops on the line side (main station) as well as the trunk side (Centrex PRI). 3. All voice switches will be digital and capable of providing Integrated Services Digital Network (ISDN) PRI services. 4. If the Contractor’s Central Office switch is not programmed for ISDN services, the nearest Central Office to the Customer location should be used to provision ISDN service at no additional cost. 5. Centrex systems configured with sufficient quantities of network access registers at no additional cost. 6. Mask dialed numbers when requested by DMS. 7. Provide directory listings in both the general and government sections of phone books. The cost of the listing will be included in the proposed rates. There should be no additional charges for unpublished/private numbers. 8. Provide directory assistance services. 9. Provide operator assisted services. Operator Assistance services are required twenty-four hour a day, 365 days of the year; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 10. Provide required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. Given the statements in this subsection: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. 2. Describe the Respondent’s proposed coverage area. 3. Provide non-proprietary coverage maps of the Centrex service offering. [Enter the response here - As needed to provide a complete response] Contract No.: DMS-17/18-044B Exhibit A         8.3 Centrex Features The following are minimum requirements: 1. Provide all service features listed in the NANP Vertical Services features including, but not limited to, basic, enhanced, Caller ID, Caller ID with name, and Automatic Number Identification to caller ID. These features should be provided at no additional cost. A listing of these features, and their definitions, is available at http://www.nanpa.com/number_resource_info/vertical_service.html. 2. Provide an optional voicemail system with the following minimum requirements: a. Minimum of thirty (30) messages of two (2) minutes length for a total of sixty (60) minutes storage. b. Programable to display the following: busy, out of office, no answer. c. Provide audible or visual message waiting indicator. d. Ability to use the number “0” to speak to a call attendant. e. Broadcast messages within specified Customers groups. f. Extended/guest mailbox allowing multiple users voice messaging capabilities. g. Access the voicemail system internally or externally using either a local number or toll-free number. h. Capability to record Customer voicemail greetings. Given the statements in this subsection: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] 9. Experience and Ability 9.1 Contractor’s Experience and Ability SCS Contractors will be expected to possess the following: 1. Extensive experience providing: a. Each of the categories of services offered in the Contractor’s Reply. b. Critical infrastructures in which highly-available, highly-reliable services are critical requirements. c. Services to Customers at the state government level. Contract No.: DMS-17/18-044B Exhibit A         2. A demonstrated record providing: a. Superior customer service at all levels: business and technical account team members and senior management. b. Systems and staff driven to proactively address business and technical issues. c. Proactive services and solutions addressing issues, such as through the provision of quality systems and staff. d. Support for equipment and software systems from different manufacturers. e. Sufficient staffing levels. This Response can reference both the experience of the Contractor and their proposed Subcontractors. Given the statements in this subsection, provide the following: 1. A narrative of Respondent’s experience and ability to provide the proposed service categories, including a description of: a. Respondent’s market penetration for those service categories, and b. Respondent’s experience providing services of similar scope to other public sector clients comparable to the State of Florida. 2. Discuss Respondent’s experience supporting equipment and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three years. 3. A description of Respondent’s experience providing highly-available, highly-reliable communications services. 4. A description of Respondent’s experience of providing sufficient to staffing levels, local staffing, and a quality staff driven to proactively address issues. [Enter the response here – 1,500 words] REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-17/18-044B Exhibit A         Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaDedicated IP access installed within 60 days Credit of $200 for each incident per day up to 100% of the MRCSLA is subject to availability of network access at the customer location. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. This SLA shall not apply to special construction orders. See attachment A - Statement of Work (SOW) Section 3.17Dedicated IP access requiring special construction installed within the time frame in the CSAB order. Credit of $200 for each incident per day up to 100% of the MRCThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the Customer agreed upon installation date provided in the CSAB order.SLA-2 New Individual Feature Installation New individual feature installation within 10 business days10% of the MRC of feature ordered per business day The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date the feature is installed and accepted in CSAB.For this SLA to apply, Customer must have Vendor Management.Move, add, change, or deletion affecting five devices or fewer within three Business Days 5% of the purchase price or MRC of Service ordered, whichever is greater, per dayFor a Customer order for a move, add, and/or change, the SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. For a Customer order for a deletion, the SLA clock start and stop times will be validated using the date the CSAB order was accepted by the Contractor and the date the order is closed by the Contractor in CSAB.Category 1 - Unified Communications(Single-tenant, multi-tenant, and LAN support)Service Installation SLA-11 to 100 Stations: 10% of service Monthly Recurring Charge (MRC) or the purchase price if delay > 30 days 25% of service MRC or the purchase price if delay > 35 days50% of service MRC or the purchase price if delay > 40 days100% of service MRC or the purchase price if delay > 45 days101 to 400 Stations:10% of service MRC or the purchase price if delay > 45 days25% of service MRC or the purchase price if delay > 50 days50% of service MRC or the purchase price if delay > 55 days100% of service MRC or the purchase price if delay > 60 days401 to 1000 Stations:10% of service MRC or the purchase price if delay > 75 days25% of service MRC or the purchase price if delay > 80 days50% of service MRC or the purchase price if delay > 85 days100% of service MRC or the purchase price if delay > 90 daysOver 1000 Stations:10% of service MRC or the purchase price if delay > 90 days25% of service MRC or the purchase price if delay > 95 days50% of service MRC or the purchase price if delay > 100 days100% of service MRC or the purchase price if delay > 105 daysThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. If there is a purchase price and an MRC, the financial consequence will be based on whichever is greater. 1 to 100 Stations: Service installed within 30 days101 to 400 Stations:Service installed within 45 days401 to 1000 Stations:Service installed within 75 daysOver 1000 Stations:Service installed within 90 days ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 1 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaMove, add, change, or deletion affecting six devices or more within the customer and vendor mutually agreed upon timeframe5% of the purchase price or MRC of Service ordered, whichever is greater, per dayThe move, add or change must be completed within the customer and vendor mutually agreed upon timeframe. If the Contractor or Customer cannot reach a mutually agreed upon timeframe, the dispute shall be decided by the Department's Contract Manager.The deletion must be completed within the Customer requested due date as stated in CSAB. For Customer orders for a move, add, and/or change, the SLA clock start and stop times will be validated using a the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. For Customer orders for a deletion, the SLA clock start and stop times will be validated using the date the CSAB order was accepted by the Contractor and the date the order is closed by the Contractor in CSABSystem Programming scheduled within five Business Days5% of the MRC of Service ordered per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date the change is scheduled as verified by the Department. System programming includes, but is not limited to: new SBC, new gateways, new PSTN access method (trunk migration), adding a failover, and/or adding redundancy.Notification of Outages to impacted Customer and Suncom NOC/SOC within 30 minutes 5% of the MRC of Service per incidentThe SLA clock start and stop times will be validated using the Contractor's proposed service monitoring tools and the email transmission timestamp for the notification sent to the impacted customers and SUNCOM NOC/SOC. This SLA applies to Managed Services only.SLA-4 Call Service Quality VoIP R-Factor of 80 or more for 95% of total monthly calls or meet theMean Opinion Score for applicable ITU-T codec(s) offered by Contractor for 95% of total monthly calls20% off the MRC for affected customers during the affected monthThe SLA will be validated using the Contractor's proposed service monitoring tools. Each call has its own score. SOW section 3.6 contains the applicable standards for the various codecs offered by Contractor. This SLA will not apply for call service quality issues due to Customer provided LAN and Customer provide WAN. Complete provisioning of SIP Trunk to customer premises equipment within 30 business days after receipt of orderCredit of $200 for each incident per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.New telephone numbers assigned within 15 business daysCredit of $200 for each incident per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.Provision additional call paths for an existing SIP Trunk within 15 business days after acceptance of orderCredit of $200 for each incident per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.Dedicated IP access installed within 60 days Credit of $200 for each incident per day up to 100% of the MRCSLA is subject to availability of network access at the customer location. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. This SLA shall not apply to special construction orders. See SOW Section 3.17Dedicated IP access requiring special construction installed within the time frame in the CSAB order. Credit of $200 for each incident per day up to 100% of the MRCThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the Customer agreed upon installation date provided in the CSAB order.SLA-5 Service Installation Category Two - SIP TrunkingOperational ServicesSLA-3ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 2 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-6 Call Service Quality VoIP R-Factor of 80 or more for 95% of total monthly calls or meet theMean Opinion Score for applicable ITU-T codec(s) offered by Contractor for 95% of total monthly calls20% off the MRC for affected customers during the affected monthThe SLA will be validated using the Contractor's proposed service monitoring tools. Each call has its own score. Attachment A - Statement of Work (SOW) section 3.6 contains the applicable standards for the various codecs offered by Contractor. This SLA will not apply for call service quality issues due to Customer provided LAN and Customer provide WAN. Individual case basis as agreed to by Customer and ContractorCredit of 25% of the NRC if more than one day past the agreed upon date. An additional credit of 25% of the NRC is applicable for each additional week past the agreed upon date. If no NRC, then credits apply to MRC and are not capped. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. Dedicated IP access installed within 60 days Credit of $200 for each incident per day up to 100% of the MRCSLA is subject to availability of network access at the customer location. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. This SLA shall not apply to special construction orders. See SOW Section 3.17Dedicated IP access requiring special construction installed within the time frame in the CSAB order. Credit of $200 for each incident per day up to 100% of the MRCThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the Customer agreed upon installation date provided in the CSAB order.SLA-8 IVR Service Service interruptions must not exceed one minute. Times are measured cumulatively> 1 30 minutes to < 1 hour per month 1% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month1 hour to < 4 hours per month 5% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month4 hours to < 8 hours per month 10% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month8 hours to < 12 hours per month 25% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month12 hours to < 24 hours per month 50% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month> 24 hours per month 100% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected monthCap of 100% per monthFor this SLA, a service interruption occurs when the IVR service is unable to receive or process incoming calls. The SLA will be validated using the Contractor's proposed service monitoring tools that demonstrate when the IVR service stopped and resumed receiving or processing incoming calls. SLA-9 Interaction Routing Service Availability Service interruptions must not exceed one minute. Times are measured cumulatively.> 1 30 minutes to < 1 hour per month 1% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month1 hour to < 4 hours per month 5% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month4 hours to < 8 hours per month 10% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month8 hours to < 12 hours per month 25% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month12 hours to < 24 hours per month 50% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month> 24 hours per month 100% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected monthCap of 100% per monthFor this SLA, a service interruption occurs when the interaction routing service is unable to receive or process incoming calls. The SLA will be validated using the Contractor's proposed service monitoring tools that demonstrate when the interaction routing service stopped and resumed receiving or processing incoming calls. System InstallationSLA-7Category 3 Contact Center(Single-tenant and multi-tenant)ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 3 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-10 Availability of Notify Service Service interruptions must not exceed one minute. Times are measured cumulatively> 30 minute to < 1 hour per month 1% credit for all charges during the month of service 1 hour to < 4 hours per month 5% credit for all charges during the month of service 4 hours to < 8 hours per month 10% credit for all charges during the month of service 8 hours to < 12 hours per month 25% credit for all charges during the month of service 12 hours to < 24 hours per month 50% credit for all charges during the month of service > 24 hours per month 100% credit for all charges during the month of service Cap of 100% per monthFor this SLA, a service interruption occurs when the notify service is unable to send outbound messages (text, email, fax, voice calls, etc.) The SLA will be validated using the Contractor's proposed service monitoring tools that demonstrate when the notify services stopped and resumed sending outbound messages.SLA-11 Call Service QualityVoIP R-Factor of 80 or more for 95% of total monthly calls or meet theMean Opinion Score for applicable ITU-T codec(s) offered by Contractor for 95% of total monthly calls20% off the MRC for affected customers during the affected monthThe SLA will be validated using the Contractor's proposed service monitoring tools. Each call has its own score. Attachment A - Statement of Work (SOW) section 3.6 contains the applicable standards for the various codecs offered by Contractor. This SLA will not apply for call service quality issues due to Customer provided LAN and Customer provide WAN. SLA-12 Timely Service InstallationWhen adding Centrex Lines to an existing Centrex system, 1-3 Lines delivered and installed within 3 business days 4-9 Lines delivered and installed within 5 business days 10-24 Lines delivered and installed within 7 business days Above 25 Lines delivered and installed within 30 business days. When adding Centrex lines to a new Centrex system, delivered and installed within 30 business daysPRIs installed within 30 calendar days100% credit of installation charges SLA is subject to the availability of contractor facilities at the customer location.SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.If the Contractor needs to install additional facilities to provide a PRI, the PRI will be installed within a total of 75 calendar days before this SLA is imposed. SLA-13Toll Fraud NotificationReport suspected Toll Fraud to the Department Contract Manager or delegate within 30 minutes of detection $1,000 per incident reported on a monthly basis. There is no cap.To be validated using the Contractor's proposed tools and reports for monitoring, detecting, and remediating Toll Fraud.Category 4 -CentrexITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 4 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance Criteria SLA-14 Local and International Exchange Delivery Must be able to deliver calls in all domestic and international exchanges $100 per incident, when unable to deliver calls in all domestic and international exchangesTo be validated using the Contractor's proposed tools and reports. SLA-15 Detailed Call RecordsUpon written request by the Department or Customer, provide call records for local, long-distance, and toll-free, including the minimum information required, within ten business days $100 per day until the call records are providedThe SLA clock starts upon Contractor's receipt of a written request from the Department or Customer for detailed call records and stops when the requestor receives a detailed call record which conforms with SOW sections 4.17,4.18, and 4.19. The SLA clock is on hold when the requestor reviews. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. This SLA does not apply to Category 4 services. Contractor is, however, required to provide long distance and toll free billing records required in SOW Sections 4.18 and 4.19. SLA-16 Timely BillingSubstantially complete and accurate invoices must be submitted within the agreed upon timeframe. $1,000 per day until a substantially complete and accurate invoice is submitted The SLA clock is based upon the timestamp for when the substantially complete and accurate electronic billing file is submitted to the Department. The invoice submission timeframe will be established in accordance with SOW Section 4.9. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-17 End-of-Life Refresh Upgrade or refresh hardware and software before OEM no longer offers support because the software or hardware is end-of-life$1000 per day for customer equipment not upgraded or refreshedThe SLA clock start times will be validated using the manufacturer's End of Life dates. SLA stop times will be validated through Service Acceptance in CSAB. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-18 Timely SLA Compliance ReportBeginning the third full month after Contract execution, within ten business days from the start of the calendar month, provide the SLA Compliance Report to the Department Contract Manager$100 per day for each day the report is not complete and accurate and accepted by the DepartmentBeginning the third full month after Contract execution, the SLA clock starts each month on the first day of the month and stops when the Department accepts the deliverable. The SLA clock is on hold while the Department reviews the final report. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-19 Timely Application of SLA CreditsApply each credit within the second available applicable billing cycle after the credit has been determined. Application and determination of credits must be in accordance with SOW Section 4.21$1,000 for each credit for each month a credit is not applied in accordance with SOW section 4.21The SLA clock start and stop times will be validated by the Department based on information contained in CSAB. The applicable billing cycle is a reference to the invoice for the applicable impacted service(s) for which the SLA credit shall be applied. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-20 Timely Application of Billing Credits Apply each credit within the second available applicable billing cycle after the credit has been determined. $1,000 for each credit for each month a credit is not applied The SLA clock start and stop times will be validated by the Department based on information contained in CSAB. The applicable billing cycle is a reference to the invoice for the applicable impacted service(s) for which the billing credit shall be applied.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-21 Updates to 911/E911 Location DatabaseUpdate accurate Customer number and location information within 3 business days after receipt of request from the Department $100 per day for each calendar day the address is not updated and closed in CSABThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date closed in CSAB. The SLA will only apply to existing locations and will be applied to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 5 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance Criteria SLA-22 Timely Answering of Calls by NOCCalls shall be answered within a monthly average of thirty (30) seconds or less 5% of the reporting months total invoiced payments for all services being reported.The SLA will be validated using the Contractor's proposed service monitoring tools. Inbound customer calls received by the NOC shall be answered by a live agent within the specified target time threshold. Target time threshold is measured from time the call is presented in the call queue for an agent and stops when the call is answered by an agent. This SLA will apply to the Service Category(ies) being reported that is provided in the reporting month. SLA-23Maintains HA/HR Design Characteristics of the SCS infrastructure components dedicated to the State of Florida Maintains the capacity of the SCS infrastructure components dedicated to the State of Florida at levels sufficient to obtain normal operational functionality$5,000 per dayAn infrastructure review is conducted during each monthly meeting. Review is based on Contractor's operational tools. Each review consists of five measurements taken five minutes apart. Normal operational functionality is less than 35% capacity of any pair of redundant connections that are components of the Contractor's network and are dedicated to SCS. When the average of five consecutive measurements exceeds 35%., The Department will notify the Contractor in writing of the required remediation. The Contractor has will have 45 days from the date of the Department’s written notice to complete remediation to the satisfaction of the Department. If the Contractor’s remediation has not been accepted by the Department within 45 days of the Department’s written notice of remediation, financial consequences will be imposed until remediation has been accepted by the Department. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-24 Reason for Outage DocumentationThe Final RFO report must be submitted to the Department within 10 business days of the trouble ticket being closed. $1,000 per 24-hour periodThe SLA clock start and stop times will be validated using the Contractor's ticket system as well as the SUNCOM trouble ticket system and the time the RFO report is submitted to the Department. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-25 Repairs for Outages Repairs for service outage or service degradation without dispatching a representative to the impacted site completed within four hours. Repairs for ervice outage or service degradation where dispatch to the impacted site is required or requested by the Department completed within eight hours .Without Dispatch10% of applicable Service Category MRC if outage > 4 hours 25% of applicable Service Category MRC if outage > 8 hours 50% of applicable Service Category MRC if outage > 12 hours 100% of applicable Service Category MRC if outage > 24 hoursWith Dispatch 10% of applicable Service Category MRC if outage > 8 hours 25% of applicable Service Category MRC if outage >12 hours 50% of applicable Service Category MRC if outage > 16 hours 100% of applicable Service Category MRC if outage > 24 hoursThe SLA will be validated using the Contractor's proposed service monitoring tools. The SLA will be applied unless the Contractor provides root cause analysis indicating that the Contractor (or any of its subcontractors) was not the root cause of the outage or service degradation. A service outage occurs when service is completely unavailable for all users at any customer location. Service degradation occurs when one or more critical business functions (e.g., voicemail, auto attendant, dial tone, toll free, unified communications) of the application is unavailable - affecting 52% or more of the lines at an agency location.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-26 Service AvailabilityFully operational with full service outage(s) not exceeding 22 cumulative minutes per month10% credit for applicable Service Category charges during the month of affected services for full service outage(s) that cumulatively exceeds 22 minutes in a calendar month. An additional 10% credit for applicable Service Category charges during the month of affected service for each additional full service outage(s) that cumulatively exceed 30 minutes in a calendar month. Capped at 200% of the applicable Service Category charges during the month of affected serviceThe SLA will be validated using the Contractor's proposed service monitoring tools.A full service outage is one where there is a 100% service failure.This financial consequence will be imposed for outages that cumulatively exceed 22 minutes in a calendar month and will continue to be imposed for every additional 30 minutes of cumulative outage thereafter. For example, for multiple outages lasting a total of 54 minutes, this financial consequence would be imposed twice, once for outages in excess of 22 minutes, and the second for outages exceeding 30 minutes.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.Business and Operational (All Categories)ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 6 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-27 Response to repairs for an outage or degradationResponse to repairs for major service outage or degradation, i.e. the outage or degradation result in 10% call failure or feature failure in an hour 10% credit for all applicable Service Category charges during the month of service if response > 4 hours25% credit for all applicable Service Category charges during the month of service if response > 8 hours50% credit for all applicable Service Category charges during the month of service if response > 12 hours 100% credit for all applicable Service Category charges during the month of service if response > 24 hoursThe SLA will be validated using the Contractor's proposed service monitoring tools, as well as the SUNCOM and Contractor's trouble ticket systemsA major service outage or degradation is one where the outage or degradation results in more than 10% call failure or feature failure in an hour, or loss of tool functionality. A response to repair shall be when a technician is assigned.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-28Response to repair for an outage or degradation Response to repairs for minor service outage or degradation 20% credit for all applicable Service Category charges during the month if response > 24 hoursThe SLA will be validated using the Contractor's proposed service monitoring tools, as well as the SUNCOM and Contractor's trouble ticket systemsA minor service outage or degradation is one where the outage or degradation results in less than 10% call failure or feature failure in an hour.A response to repair shall be when a technician is assigned.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-29 Timely respond to Customer work ordersCustomer work orders rejected by the Contractor within three (3) business days$100 per day until the order is rejectedThe SLA clock starts upon the Contractor's receipt of a Customer work order in CSAB and stops when the Contractor rejects the Customer work order in CSAB.If the Contractor, in lieu of rejecting the work order, chooses to perform the requested services to completion and acceptance by the Customer and does not reject the Customer work order, this SLA will not apply.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-30 Timely close out Customer work ordersClose Customer work order within five (5) business days of installation and acceptance by the Customer. $100 per day until the order is closed.The SLA clock starts upon installation and Customer acceptance of the work order and stops when the Contractor has uploaded the Customer signed Service Acceptance Checklist in CSAB and closed the Customer work order in CSAB.Customer acceptance of the work order is evidence by the Customer's execution of the Service Acceptance Checklist.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 7 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-31Functionality of Contractor's proposed Customer facing service monitoring toolsOutage or Functionality of Contractor's proposed Customer facing service monitoring tools restored within 4 hours$100 per hour that Contractor's proposed Customer facing service monitoring tools are not functionalCredit is not cappedAn SLA violation occurs when functionality or outage of any of Contractor's proposed Customer facing service monitoring tools is not restored to normal operation within 4 hours or a loss of functionality or outage as reported by a Customer or the Department.Customer facing service monitoring tools are the tools required in the SOW to be provided for the Department's or Customer's use.The SLA clock starts when a trouble ticket is open in either the Contractor’s or Department’s ticketing system and stops when the Contractor has restored the outage or functionality as reported in the trouble ticket for the particular outage. The Department reserves the right to validate the Contractor's provided information and, where conflicting information exists regarding the time of tool restoration, such disputes shall be resolved in the favor of the Department.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-32Project Management: Project Management PlanA project management plan is due to the Department within 4 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-33 Project Management: Project CharterA project charter is due to the Department within 4 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-34 Project Management: Readiness PlanA readiness plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-35 Project Management: Communications PlanA communications plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-36 Project Management: Risk Management PlanA risk management plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-37Project Management: Requirements Management PlanA requirements management plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-38 Project Management: Disaster Recovery PlanA disaster recovery plan is due to the Department within 3 months of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.Contract and Project ManagementITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 8 of 9Contract No.: DMS-17/18-044B Exhibit A        Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-39Project Management: Project Management Implementation Phase Schedule After the acceptance of the Project Charter, a Project Management Implementation Phase Schedule is due to the Department bi-weekly, per SOW section 3.44$250 per business day Beginning after acceptance of the Project Charter, the SLA clock starts on the first day of the two week period and stops when the Department accepts the deliverable. The SLA clock is on hold when the Department reviews the document. SLA-40 Project Management: Project Tracking LogsAfter the Project Kickoff Meeting, Project Tracking Logs must be submitted to the Department bi-weekly, per SOW section 3.44$250 per business day the tracking logs are not submitted. There is no cap.Beginning after the project kickoff meeting, the SLA clock starts on the first day of the two calendar weeks and stops when the Department receives the deliverable. The clock for this SLA resets every two weeks. SLA-41 Project Management: Project Status ReportsAfter the Project Kickoff Meeting, Project status reports must be submitted to the Department weekly, per SOW section 3.44$250 per business day the project status reports logs are not submittedBeginning after the project kickoff meeting, the SLA clock starts on the first day of the two calendar weeks and stops when the Department receives the deliverable. The clock for this SLA resets every two weeks. SLA-42 Contract Management: Operations GuidesOperation Guides must be provided to the Department within 3 months of Contract execution, per SOW section 3.44$250 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-43Project Management: Project Closure DocumentationA project closure document must provided to the Department within one month from the close of the Project Implementation Phase, per SOW section 3.44$250 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-44 Project Management: Implementation PlanA project implementation plan must be provided to the Department within 6 weeks of Contract execution, per SOW section 3.44$1000 per business day The SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-45Project Management: Individual Customer Specific Migration PlansA Individual Customer Specific Migration Plans must be provided to the Department within 4 weeks of written notification of the Contractor's receipt of requirement, per SOW section 3.44$500 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-46Project Management: Services Infrastructure ChecklistA services infrastructure checklist must have all items completed and be accepted by the Department within the timeline agreed in writing, per SOW section 3.45$10,000 per dayThe SLA clock starts in accordance with the timeline in the final agreed Implementation Plan and stops when the Department accepts the infrastructure checklist as complete.SLA-47Contract Management: Final Staffing Organization ChartThe final Staffing Organizational Chart shall be submitted to the Department no later than 30 days from Contract execution$1,000 per business dayThe SLA clock starts upon Contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-48Contract Management: Filling Vacancies in Required Key Staff PositionsKey Staff positions will be filled within 90 days of vacancy or within the timeframe established by the Department after a waiver of the 90 day allowance, per SOW section 2.1$250 per business dayThe SLA clock starts upon vacancy of the key staff position, and stops when Contractor demonstrates to the Department the position is filled. The SLA clock is on hold in the event the Department invokes its right to review and approve a candidate to fill a vacant key staff position.SLA-49Contract Management: Remedy Identified Staff DeficienciesContractor must remedy the Department identified staffing deficiencies within 90 days of receipt of notice receipt $250 per business dayThe SLA clock starts upon Contractor's receipt of a written notice from the Department identifying staffing deficiencies and stops when Contractor demonstrates to the Department the position is filled. The SLA clock is on hold in the event the Department invokes its right to review and approve a candidate to fill a vacant key staff position.ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 9 of 9Contract No.: DMS-17/18-044B Exhibit A        ¦´Ì £¸ÆƸ¦´Å¾Æ ©Å¶ÈŸÀ¸ÁǨ¹¹¼¶¸Å ¬Ç´Ç¸©ÈŶ»´Æ¼Áº Ÿ¿Âż·´¸Ã´ÅÇÀ¸Áǹ¦´Á´º¸À¸ÁǬ¸Åɼ¶¸Æ !žÆÿ´Á´·¸°´Ì¬È¼Ç¸"  ­´¿¿´»´ÆƸ¸Ÿ¥%%ˆ%! ¸´Å¦Æ¦´Å¾Æ š­†­É´¿È¸ÆÇ»¸Ÿ¿´Ç¼ÂÁÆ»¼ÃʼǻÇ»¸¬Ç´Ç¸¹Ÿ¿Âż·´¸Ã´ÅÇÀ¸Áǹ¦´Á´º¸À¸ÁǬ¸Åɼ¶¸Æ´Á· ŸÆÃÂÁ·ÆÇÂÇ»¸¬Ç´Ç¸¹Ÿ¿Âż·´¦¬«¸ÄȸÆǹÂÅ›¸ÆÇ´Á·Ÿ¼Á´¿¨¹¹¸ÅŸº´Å·¼Áº¢­§¦¬ˆ#$ˆ ¹ÂÅ ¬®§œ¨¦œÂÀÀÈÁ¼¶´Ç¼ÂÁ¬¸Åɼ¶¸Æ¢Á´··¼Ç¼ÂÁš­†­´¶¶¸ÃÇÆÇ»¸´ÇÇ´¶»¸·›šŸ¨šÇÇ´¶»À¸ÁÇ›‰Ÿ¼Á´¿ œÂÁÇÅ´¶Ç´Á·šÇÇ´¶»À¸ÁÇœ‰Ÿ¼Á´¿¬¥š·Â¶ÈÀ¸ÁljµÂÇ»¼Á¶¿È·¸·ʼǻÂÈÅŸÆÃÂÁƸøŝ¦¬ ¼ÁÆÇÅȶǼÂÁÆ šÆ´ÇÅÈÆǸ·µÈƼÁ¸ÆÆôÅÇÁ¸ÅʼǻÇ»¸¬Ç´Ç¸¹Ÿ¿Âż·´¹ÂÅÀ´ÁÌ̸´ÅÆÂÈÅŸ¶¸ÁÇÊž¼ÁÆÈÃÃÂÅǹ Ç»¸¬Ç´Ç¸ÔÆœ¨¯¢ˆ%ŸÆÃÂÁƸ¼Á¶È·¸Æ  «´Ã¼··¸Ã¿ÂÌÀ¸Áǹ¡¯¬ƹǶ¿¼¸ÁÇÆÇÂÆÈÃÃÂÅǬǴǸ¹Ÿ¿Âż·´ŸÀÂǸÊž¸ÅÆ  š­†­Ÿ¼ÅÆǧ¸ÇǼÀ¸¿Ì´¶Ç¼É´Ç¼ÂÁƹÂŹÅÂÁLj¿¼Á¸¹¼ÅÆÇŸÆÃÂÁ·¸ÅÆ´Æʸ¿¿´Æš­†­ʼŸ¿¸ÆÆ Àµ¼¿¼Ç̍°¼ˆŸ¼ÆÈÃÃÂÅǹÂÅɴżÂÈÆ´º¸Á¶¼¸Æ´Á· ÂɸÅÁÂÅÔƹ¹¼¶¸  šÈºÀ¸ÁǸ·¢Á¶Å¸´Æ¸·¿Â¶´¿´¶¶¸ÆÆÇÅÈÁ¾¼Áº¹ÂÅ­´¿¿´»´ÆƸ¸¼ÁÆÈÃÃÂÅǹǻ¸ÈÁ߶¸·¸ÁǸ· ¶´¿¿É¿ÈÀ¸¹ÅÂÀÂÇ»¸Å´Å¸´Æ¹Ç»¸¬Ç´Ç¸  œÂÁÆȿǸ·ʼǻž¨ÂÁÇ»¸¼Å¢©­ŸÇ´ÆƼÆǼÁÇ»¸ÈÁ߶¸·¸ÁǸ·É¿ÈÀ¸¹ÈÁ¸ÀÿÂÌÀ¸ÁÇ ¶¿´¼ÀÆ·ÈżÁºÇ»¼Æ¶Å¼Æ¼Æ ! š­†­¬Ç´Ç¸¹Ÿ¿Âż·´ßƼ·¸ÁÇƸÅɼÁºÂÁ ÂɸÅÁÂÅÔÆŸÂøÁŸ¿Âż·´­´Æ¾ŸÂŶ¸ ¨ÈŸËøż¸Á¶¸ʼǻÇ»¸ÈÁ߶¸·¸ÁǸ·¶´¿¿É¿ÈÀ¸¼Àô¶Çʼǻœ¨¯¢ˆ%ÂÁÇ»¸ɼ¶¸Á¸ÇÊž»´Æ ¿¸·Ç´ŸɼƸ·š­†­¸Áº¼Á¸¸Å¼Áº†·¸Æ¼ºÁÆÇŴǸºÌʼǻ¼ÁÇ»¼Æ›šŸ¨¼Á¶¿È·¼Áº´··¼Ç¼ÂÁ´¿¶´Ã´¶¼Ç̼Á ßôŴǼÂÁ¹ÂÅ´ÁÌƼºÁ¼¹¼¶´ÁÇÇÅ´¹¹¼¶·¸À´Á·ÆÂÁÇ»¸ɼ¶¸Á¸ÇÊž¼ÁÇ»¸¹ÈÇÈŸ š­†­´Á·ÂÈÅôÅÇÁ¸ÅƴŸ¶ÂÀÀ¼ÇǸ·ÇÂÃÅÂɼ·¼Áº¼ÁÁÂɴǼɸ¶ÂÀÀÈÁ¼¶´Ç¼ÂÁÆÆ¿ÈǼÂÁÆÇÂÇ»¸¬Ç´Ç¸ ¹Ÿ¿Âż·´ÔƸɿɼÁºÁ¸¸·Æ°¸¿Â¾¹ÂÅÊ´Å·ÇÂÊž¼ÁºǺ¸Ç»¸ÅÂÁ¶ÂÁÇÅ´¶Ç¸Ë¸¶ÈǼÂÁ´Á·¬œ¬ ¼Àÿ¸À¸ÁǴǼÂÁ¼ÁÆÈÃÃÂÅǹǻ¸¬Ç´Ç¸ ¬¼Á¶¸Å¸¿Ì ´ÁÁÌ«š·´ÀÆ š­†­œ¿¼¸ÁǬ¿ÈǼÂÁƞ˸¶ÈǼɸ $!ˆ"#ˆ$" š!!˜´ÇǶÂÀ ¬¼Á¶¸Å¸¿Ì «š· Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work ITN # DMS-17/18-004 for SUNCOM Contract No. DMS-17/18-044B Exhibit B         Connecting Your World AT&T Response to Florida Department of Management Services' Final Statement of Work ITN # DMS-17/18-004 for SUNCOM Communication Services Danny R. Adams AT&T Client Solutions Executive 1820 E Park Ave Tallahassee, FL. 32301 Office: 850-617-1864 Mobile: 850-815-8267 da3525@att.com Contract No. DMS-17/18-044B Exhibit B         Proposal Validity Period—The information and pricing contained in this proposal is valid for a period of 365 days from the date written on the proposal cover page unless rescinded or extended in writing by AT&T. While submission of this proposal does not obligate either party to enter a contract of any kind, upon being selected as your vendor under this RFP, AT&T will work cooperatively to negotiate provisions required for compliance with the RFP as responded to by AT&T. AT&T is open to incorporating the terms of the RFP, as responded to by AT&T, into the final contract, however, the final negotiated contract documents would take precedence over the RFP and Response documents. The pricing submitted in the Response assumes the use of the Proposed Contract Documents as part of any final, negotiated contract. Additionally, any Customer purchase orders issued for services as provided under this RFP must clearly provide that the purchase is made via the mutually agreed contract and not subject to the preprinted terms of that purchase order form. Any third-party software used with the Services (as defined in the Proposed Contract Documents) will be governed by the written terms and conditions of the third-party software supplier’s software license documentation applicable to such software. Title to software remains with AT&T or its supplier. Customer as the licensee will be bound to all such terms and conditions, and they shall take precedence over any agreement between the parties as relating to such software. Proposal Pricing—Pricing proposed herein is based upon the specific product/service mix and locations outlined in this proposal, and is subject to the proposed terms and conditions of AT&T unless otherwise stated herein. Any changes or variations in AT&T proposed terms and conditions and the products, length of term, services, locations, and/or design described herein may result in different pricing. Copyright Notice and Statement of Confidentiality—© 2019 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property. All other marks are the property of their respective owners. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change. The contents of this document are proprietary and confidential and may not be copied, disclose or used, in whole or in part, without the express written permission of AT&T, except to the extent required by law and insofar as is reasonably necessary in order to review and evaluate the information contained herein. Contract No. DMS-17/18-044B Exhibit B         AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page iv AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Table of Contents ATTACHMENT A – STATEMENT OF WORK .......................................................................... 1 1. Statement of Work ................................................................................................. 2 1.1 Introduction ...................................................................................................... 2 1.2 Instructions for Replies ..................................................................................... 3 1.3 Terminology ...................................................................................................... 4 1.4 Service Objectives ............................................................................................. 4 1.5 Updates to Services or Equipment ................................................................... 5 1.6 MyFloridaNet .................................................................................................... 6 1.7 Current SUNCOM Voice Services ...................................................................... 6 2. Staffing .................................................................................................................... 8 2.1 Contractor Staffing Responsibilities ................................................................. 8 2.2 Account Manager ........................................................................................... 13 2.3 Project Manager ............................................................................................. 14 2.4 Business Operations Manager ........................................................................ 15 2.5 Engineering and Design Manager ................................................................... 16 2.6 Operations and Security Manager .................................................................. 16 2.7 Customer Support Team................................................................................. 17 2.8 Network Operations Center and Security Operations Center Staffing .......... 18 3. General Services and Features for SUNCOM Communication Services ............... 24 3.1 Applicability of Subsections ............................................................................ 24 3.2 Operating In a Production Environment ........................................................ 24 3.3 Flexibility to Quickly Modify Services ............................................................. 24 3.4 Completeness of Proposed Solutions ............................................................. 26 Contract No. DMS-17/18-044B Exhibit B         AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page v AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.5 Technology Refresh ........................................................................................ 27 3.6 Standards ........................................................................................................ 28 3.7 Emergency Services ........................................................................................ 29 3.7.1 911 / E911 ................................................................................................. 30 3.7.2 Department of Homeland Security Programs ........................................... 32 3.7.3 Emergency Support Function 2 ................................................................. 35 3.8 Long Distance Services ................................................................................... 35 3.9 Toll-Free Services ............................................................................................ 39 3.10 Call Quality .................................................................................................. 46 3.11 Telephone Number Portability ................................................................... 50 3.12 Temporary Suspension of Service ............................................................... 50 3.13 Intercept Messages ..................................................................................... 51 3.14 Unlawful Activities ...................................................................................... 54 3.15 Connection with MyFloridaNet ................................................................... 56 3.16 Service Interoperability ............................................................................... 57 3.17 Dedicated IP Access .................................................................................... 61 3.18 Effectiveness within Customer-Specific Domains....................................... 64 3.19 Infrastructure Costs .................................................................................... 69 3.20 Testing Hardware and Software ................................................................. 69 3.21 Inspection Process ...................................................................................... 69 3.22 Contractor Webpage ................................................................................... 71 3.23 Network Operations Center ........................................................................ 72 3.24 Security Operations Center ......................................................................... 81 3.25 Highly Available and Highly Reliable Design Characteristics ...................... 88 3.26 Cooperation with Other Contractors .......................................................... 90 Contract No. DMS-17/18-044B Exhibit B         AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page vi AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.27 Monitoring and Operational Management ................................................ 90 3.28 Security ....................................................................................................... 91 3.29 Authentication Server ............................................................................... 104 3.30 Contractor Meetings with DMS ................................................................ 105 3.30.1 Monthly Operational Meetings ............................................................. 105 3.30.2 Project Management Monthly Review Meetings ................................. 105 3.30.3 Project Implementation Phase – Project Kickoff Meeting .................... 106 3.31 Management Service, Systems, and Associated Dashboards .................. 106 3.32 Tools .......................................................................................................... 121 3.33 Temporary Service Increase ...................................................................... 136 3.34 Online Portal for Self-Management .......................................................... 136 3.35 Logging and Archival ................................................................................. 146 3.36 Review of Archived Information ............................................................... 150 3.37 Trouble Ticketing Service .......................................................................... 156 3.38 Monthly Maintenance Support Services .................................................. 161 3.39 Vendor Management ................................................................................ 163 3.40 Professional Services ................................................................................. 167 3.41 Survivability Support ................................................................................. 167 3.42 Service Level Agreement Performance Monitoring, Dashboard and Reporting................................................................................................................. 174 3.43 Training ..................................................................................................... 176 3.44 Project Management ................................................................................ 181 3.44.1 Project Charter and Project Management Plan .................................... 181 3.44.2 Project Management Implementation Phase ....................................... 183 3.44.3 Project Management - Guides .............................................................. 184 3.44.4 Project Management - Closure ............................................................. 185 Contract No. DMS-17/18-044B Exhibit B         AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page vii AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.44.5 Project Management Implementation and Migration Plans ................ 185 3.45 Services Infrastructure Checklist .............................................................. 190 3.46 Transition .................................................................................................. 194 3.47 Equipment and Licenses ........................................................................... 195 4. Business Operations ............................................................................................ 199 4.1 General Description of the SUNCOM Business Model ................................. 199 4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart ................................................................................................................ 200 4.3 Communications Service Authorization and Billing – Official Record .......... 201 4.4 Communications Service Authorization and Billing - Interfaces with Contractors ............................................................................................................. 201 4.4.1 Application Programming Interfaces ...................................................... 201 4.4.2 Batch Routines ........................................................................................ 202 4.4.3 Manual Review and Data Entry by Contractor Staff ............................... 202 4.5 Communications Service Authorization and Billing Service Catalog ............ 203 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog ............................................................... 203 4.7 Communications Service Authorization and Billing Account and User Management ........................................................................................................... 205 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges ............................................................................................................. 205 4.7.2 Work Orders ............................................................................................ 205 4.7.3 Credential Request Orders ...................................................................... 207 4.8 Inventory....................................................................................................... 207 4.9 Invoicing Requirements ................................................................................ 208 4.10 Electronic Substantiating Detail File ......................................................... 209 4.11 Audit of Contractor Invoices ..................................................................... 209 Contract No. DMS-17/18-044B Exhibit B         AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page viii AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.12 Mandatory Interface with Communications Service Authorization and Billing 210 4.13 Mandatory Communications Service Authorization and Billing Order .... 210 4.14 Specific Service Requests .......................................................................... 210 4.15 General Billing Requirements ................................................................... 211 4.16 Criteria for Installation Signoff and Billing Start ....................................... 211 4.17 Long Distance Billing ................................................................................. 212 4.18 Toll-Free Billing ......................................................................................... 214 4.19 Direct Billing .............................................................................................. 215 4.20 Service Level Agreement Operational Process ......................................... 216 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION .......................................... 218 5.1 Unified Communications System and Services – General Features ............. 219 5.2 Unified Communications System and Services – Integration and Interface 229 5.3 Unified Communications System and Services – Conferencing ................... 234 5.4 LAN Support Services .................................................................................... 246 6. SERVICE CATEGORY 2 - SIP TRUNKING ............................................................... 248 6.1. SIP Trunking Minimum Requirements .......................................................... 248 6.2 SIP Trunking Features ................................................................................... 267 7. SERVICE CATEGORY 3 - CONTACT CENTER – SINGLE TENANT ............................ 271 7.1 Contact Center – General ............................................................................. 271 7.2 Contact Center – Automatic Call Distribution (ACD) .................................... 278 7.3 Contact Center – Auto-Attendant and Interactive Voice Response ............ 286 7.4 Contact Center - Reporting and Analytics .................................................... 289 7.5 Contact Center Recording ............................................................................ 294 7.6 Contact Center – Workforce Management .................................................. 298 Contract No. DMS-17/18-044B Exhibit B         AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page ix AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.7 Contact Center – Miscellaneous ................................................................... 301 7.A. SERVICE CATEGORY 3 - CONTACT CENTER – MULTI-TENANT SOLUTION....... 304 7.A.1 Contact Center – General ......................................................................... 305 7.A.2 Contact Center – Automatic Call Distribution (ACD) ................................ 312 7.A.3 Contact Center – Auto-Attendant and Interactive Voice Response ......... 321 7.A.4 Contact Center - Reporting and Analytics ................................................ 328 7.A.5 Contact Center Recording ......................................................................... 338 7.A.6 Contact Center – Workforce Management .............................................. 343 7.A.7 Contact Center – Miscellaneous ............................................................... 348 8. SERVICE CATEGORY 4 – CENTREX SERVICES ....................................................... 363 8.1 Centrex Services Minimum Requirements ................................................... 363 8.2 Additional Centrex Services .......................................................................... 363 8.3 Centrex Features .......................................................................................... 370 9. EXPERIENCE AND ABILITY ................................................................................... 376 9.1 Contractor’s Experience and Ability SCS Contractors will be expected to possess the following: ............................................................................................. 376 Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 1 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. ATTACHMENT A – FINAL STATEMENT OF WORK FOR SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 2 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Statement of Work 1.1 Introduction The Department of Management Services (DMS or the Department) is seeking to procure through this Invitation to Negotiate (ITN), Unified Communication (UC) Services, Session Initiation Protocol (SIP) Trunking Services, Contact Center Services, Legacy Local Access (Centrex) Services, and other related communication services and features. Hereinafter these will be collectively known as SUNCOM Communication Services (SCS). This procurement is intended to establish a multi-year Contract or Contracts which meet the goals of the ITN stated in section 1.4. Any contracted SCS services will be available for use by state agencies, political subdivisions of the state, municipalities, and nonprofit corporations in accordance with Chapter 282, Florida Statutes (F.S.). This Attachment A – Final Statement of Work (SOW), contains operational and administrative objectives for SCS that will form the requirements for implementation and on-going support under any Contract resulting from this ITN. This SOW is intended to reflect the requested service components DMS is seeking the Respondent to offer for SCS. The SOW includes references to service components that “must”, “shall”, or “will” be delivered; however, these SOW references to “must”, “shall”, “will” and “minimum requirements” will not affect DMS’s determination of a Respondent’s responsiveness. DMS intends for these SOW references to become mandatory at the time of Contract execution (as reflected in DMS’s Request for Best and Final Offer). However, these SOW references may be subject to negotiation during the procurement and will be resolved through the terms of DMS’s Request for Best and Final Offer. The Request for Best and Final Offer may also identify contractual requirements in place of previous requests for responses. For example, the word ‘should’ may be replaced by the word ‘must’ in the final SOW prior to contract execution where applicable. If more than one Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Response,” and “Respondent,” include the plural when applicable. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 3 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1.2 Instructions for Replies The SOW contains response blocks where Respondents are to detail their replies or Respondents may attach a narrative with a reference to the corresponding SOW subsection. Base responses on the information provided in the applicable subsections and response blocks regarding operational and administrative processes and other aspects of the proposed services. Failure to respond to any response block seeking a response will not be used to determine responsiveness. Respondents should provide responses to all response blocks seeking a response in the SOW. Respondents should provide responses for the Service Categories for which they are seeking to provide services. If the Respondent is seeking to provide a Service Category, they should provide responses as requested. If the Respondent inserts “N/A” or leaves a block blank, they will receive zero points for that subsection. If the Respondent is not seeking to provide a Service Category, it should respond “N/A” and will receive a score of zero for those responses. Replies are to be submitted in accordance with the ITN. The response blocks may contain approximate word counts in brackets, e.g., [Enter the response here – XXX words]. The word counts are provided as guidance to the length of the expected response; the word counts are neither minimum nor maximum limits. See section 3.7, Tab 4, of the ITN for instructions on replying to the SOW. By submitting a Reply to this ITN, the Respondent affirms that it has read, understood, and will comply with all of the statements, terms, and conditions contained in the SOW. Do not provide pricing information in any SOW response block. Respondent is to submit pricing information in the Attachment G – Component Price Sheet and the Vendor’s Service Catalog, separate from the response to the SOW in accordance with instructions in the ITN. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 4 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1.3 Terminology Various terms are provided in Attachment F – Definitions and Acronyms. Acronyms are generally expanded on first use. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.4 Service Objectives This SCS procurement is envisioned to result in a Contract with a Contractor to provide secure, reliable, interoperable, scalable, manageable, feature rich, affordable, and advanced communications services for SUNCOM users. SCS Customers range in size from small to very large with a wide diversity of communications requirements to meet their business needs. Respondents are therefore encouraged to offer more than one manufacturer platform (system) option. While the word “system” is used within the SOW, DMS intends to contract for communications services. Individual devices, systems, and components are used to provide the various SCS. The following are SCS objectives: 1. Provide migration and transition support for Customers from existing services to SCS. 2. Provide Single-tenant and Multi-tenant services. 3. Provide services using standards and designs detailed in the SOW, and increase integration of services. 4. Provide proactive service monitoring capabilities and tools to monitor service levels. 5. Provide inherent flexibility in services and equipment to keep pace with rapidly evolving technologies. 6. Provide services with a minimum 99.95% availability(uptime). 7. Provide accurate and simple invoicing. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 5 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.5 Updates to Services or Equipment DMS anticipates the service’s capabilities will change over the term of the Contract and should be flexible to remain current throughout the life of the Contract. Changes in services, features, equipment, or technology offered by Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. At DMS’s sole discretion, updates may require a Contract amendment, and any updates will not be incorporated into the Communications Service Authorization and Billing (CSAB) system without DMS’s approval. The CSAB is discussed in detail in section four (4). When requested by DMS, the Contractor shall provide documentation on the proposed updates. This may include market research, service, equipment, and commodity specifications, industry research, and any other documentation requested by DMS. DMS may review information from Contractor, or any other source it deems necessary and appropriate. For updates, Contractor will at a minimum include individual pricing, and may also include bundled pricing, or bundled pricing with existing services. All elements required by section 3.11 of the ITN shall be included in the proposed pricing for updates, unless waived by DMS. DMS will not deem the proposed pricing acceptable until and unless all the following criteria is met to its satisfaction: 1. The Contractor has substantially demonstrated the pricing is competitive to market rates. 2. The Contractor has fully demonstrated the pricing is related to and is in line with currently offered pricing for similar services and equipment within the CSAB Service Catalog. 3. Where applicable, Contractor has fully demonstrated that the same percentage discount off the Manufacturers Suggested Retail Price or Contractor’s service price list, or greater, is applied to proposed equipment pricing for similar equipment, and proposed service pricing for similar service. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 6 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. The Contractor has fully demonstrated the pricing will be in accordance with Contract section3.3(b) Preferred Pricing, not exceeding, on an aggregate basis, the pricing offered under comparable contracts for public entities. 5. The Contractor shall not increase the pricing of any existing equipment, services, service packages, service bundles, or service options. 6. Contractor will not request, and DMS will not approve, charges for non-chargeable items contemplated in section 3.5 Technology Refresh. 7. DMS is solely responsible for the final determination on the fulfillment of the above criteria, and on accepted pricing. If applicable, all SCS Contractors will be given the same opportunity to offer the updated, or new related service. DMS will determine if the current Service Level Agreements (SLAs) for the CSAB Service Catalog update are appropriate and applicable, or determine new SLAs, which will become part of the Contract through a Contract amendment. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.6 MyFloridaNet MyFloridaNet (MFN) and MyFloridaNet-2 (MFN-2) are the State’s Multiprotocol Label Switching data networks. Generally, throughout the SOW, MFN is used as a generic term for both MFN and MFN-2. MFN allows State agencies and other authorized users to communicate with each other as well as SCS Contractors. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/d ata_services/myfloridanet No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.7 Current SUNCOM Voice Services DMS currently manages the portfolio of voice services listed below. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 7 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Centrex 2. Hosted Voice over Internet Protocol(VoIP) 3. Premises-based Telephony Equipment Services 4. SIP Trunking 5. Audio Conferencing 6. Web Conferencing 7. Long Distance 8. Toll-Free 9. Contact Center. See Attachment E – SUNCOM Voice Services for Calendar Year 2016, for information regarding 2016 contract spend for the above services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 8 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Staffing The Contractor shall provide sufficient, qualified personnel to oversee and carry out the services of this Contract. The term “Contractor staff” includes all staff employed by the Contractor and by its subcontractors relevant to the Contract. 2.1 Contractor Staffing Responsibilities 1. The Contractor staff responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous and professional manner as representatives of the State. 2. The Contractor staff shall devote the time and resources necessary to successfully manage the State of Florida account, including being available for telephonic, email and on-site consultations. 3. The Contractor shall provide each Contractor staff member orientation and training on all components of the Contract prior to working on any component of the Contract. Documentation of this training shall be provided to DMS upon request. 4. The Contractor shall be required to employ the required key staff position described in this SOW. 5. It is understood and agreed that from time to time a vacancy may occur in required key staff positions. For purposes of this Contract, a vacant position is defined to occur when the position is not initially filled, the employee assigned to the position has resigned, been terminated, reassigned, or is filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications until this position is filled. However, a temporary assignment will not put the SLA clock on hold. 6. The Contractor agrees to fill all required key staff positions within ninety (90) days after the date upon which the position becomes vacant, and within thirty (30) days from Contract execution. The Contractor may request a waiver from DMS if it believes it has good cause to not fill a required key staff position within the ninety (90) days allowance. Contractor will submit waiver requests to the DMS Contract Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 9 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Manager. DMS will review the requests on a case-by-case basis and respond within a reasonable timeframe. DMS reserves the right for final determination on all waiver requests. Positions not filled within the ninety (90) day timeframe, or otherwise waived by DMS, will incur an SLA violation. 7. The Contractor shall notify DMS of any vacancy of a required key staff position within two (2) weeks of the vacancy occurring. 8. The Contractor will only fill required key staff positions with persons that fulfill the minimum job qualifications set forth in this SOW section 2. 9. DMS reserves the right to review and approve candidates being considered by the Contractor for employment for a required key staff position described in this Contract. 10. DMS will have the right to request the replacement of any staff who serve in a required key staff position, as part of the Customer Support Team, or part of the Network Operations Center (NOC) or Security Operations Center (SOC) staff and Contractor will remove such staff within thirty (30) calendar days’ or earlier upon DMS’s notice to Contractor. 11. The Contractor must provide a sufficient number of Contractor Staff to handle the workload projected for the start of the Contract and shall be scalable and flexible, so it can be adapted as needed. 12. The Contractor must develop and maintain a final Staffing Organizational Chart that includes all staff resources that will be assigned to all components of the Contract to be approved by DMS no later than thirty (30) calendar days from Contract execution. The final Staffing Organizational Chart must contain names, titles, and number of staff (full- time and part-time) proposed to support the State of Florida. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff, the percentage of time each staff person will devote to the Contract. 13. In the event DMS determines the Contractor’s staff or staffing levels are not sufficient to properly complete the services specified in this Contract, it shall notify the Contractor in writing. The Contractor will have ninety (90) calendar days to remedy the identified staffing deficiencies. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 10 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed required key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed and highly qualified staff; c. Respondent’s orientation and training for Respondent’s staff assigned to this Contract; d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract resulting from this ITN; and e. Respondent’s recruitment process for Respondent’s staff assigned to this Contract. [Enter response here – 1,500 words] AT&T Response: 1. Describe in detail the proposed offering for this subsection. AT&T will staff the SCS ITN with qualified personnel and talent to meet the requirements of the ITN. It is our intent to use as many resources currently engaged with DMS in providing MFN-1 and the existing voice services as possible based on their State of Florida experience. AT&T has teamed with Hayes e-Government Resources to help deliver services as defined in Categories 1 through 4, and in addition to help staff a team of professionals that will support the required key staff positions listed in 2.2 through 2.8. AT&T will provide sufficient, qualified personnel to oversee and deliver the services proposed in the Reply. We have extensive, decades-long experience with providing the State and its end-users with voice services across many technology platforms. AT&T personnel are provided extensive orientation and training on products and services, but also compliance training centered on doing business with government. In addition, the staff supporting the AT&T reply are familiar with the CSAB system, and interact daily with the DMS staff to ensure services are implemented properly. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 11 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T maintains a deep bench of personnel across the State of Florida and has engaged Hayes as a subcontractor to bring additional flexibility to expand and contract staff as required. AT&T will provide a final staffing / organizational chart within 30 days of contract award, as required. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed required key staff positions, including the proposed percent of time dedicated to DMS; The AT&T response to Section 2 Staffing provides details on the roles that will be staffed and designated for the State ITN contract, including but not limited to Account Manager, Project Manager, Business Operations Manager, Engineering and Design Manager, Operations and Security Manager, NOC & SOC staff and Customer Support Team. Many of the named resources will be familiar to DMS as experienced and trusted AT&T Tallahassee-based employees. The Account Manager title will encompass three individuals, all 100% dedicated to the State of Florida; in addition the Business Operations Manager and Engineering and Design Manager are also 100% designated to the Contract. As noted, the Customer Support and NOC-SOC staff will be designated but not exclusive to the State. b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed and highly qualified staff; Regarding recruitment of qualified staff, AT&T currently employs over 250,000 employees and is continually recruiting and training new talent across the company. We have a Business Sales Leaders Development curriculum for new college-hires to ensure they are trained and ready for success. Specific to the State of Florida, under the leadership of Erik Lindborg, we maintain a pipeline of internal and external candidates and routinely review and update that list. In addition, the AT&T Human Resources organization maintains a database of current employee’s competencies, skills, training, certifications and degrees, which provides a valuable and detailed searchable database of internal candidates. c. Respondent’s orientation and training for Respondent’s staff assigned to this Contract; Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 12 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Orientation and training specific to this ITN is incredibly important to maintain continuity and consistent delivery of services. AT&T provides government-specific training to all employees that may engage with or sell to a government entity. The AT&T Reply to this ITN includes personnel who are very familiar with DMS, CSAB, end users, agencies and the day-to-day operation of the Contract. As we make staff changes, for whatever reason, there is a smooth transition of responsibilities and a depth of DMS-specific knowledge within the AT&T team. More globally, AT&T has teamed up with University of Notre Dame to offer Data Science degrees, Oklahoma University to offer Data Science and Analytics, Georgia Tech for Analytics, and UTEP Master of Science in Systems Engineering. d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract resulting from this ITN; and AT&T is responding in a very deliberate and clear manner to ensure we meet the ITN requirements. We have provided detail on the staffing roles and responsibilities and have engaged our partner Hayes to help add depth and flexibility to meet the requirement from the award through contract completion. e. Respondent’s recruitment process for Respondent’s staff assigned to this Contract. AT&T maintains a robust and ongoing recruitment practices company-wide, including recruiting internal candidates for new assignment and external recruitment to ensure we have strong bench of talent. As described above in 2b, AT&T’s recruitment practice is developed, in constant use and refinement. Specific to the State of Florida, we have internal candidates on a ‘watch list’ and utilize our employees, and partners for references of qualified personnel to refer to our AT&T Human Resources organization. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 13 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. “For a company to be its best, it needs strong, engaged talent at every level. And that requires a workforce, leadership team and board of directors as diverse and inclusive as the customers and communities it serves. We take this very seriously at AT&T. We know that a diversity of perspectives, experiences and backgrounds is an incredibly powerful way to unlock new ideas and better understand the needs of others. That’s why we work so hard to recruit, develop and listen to diverse talent. Today, our workforce is nearly 44 percent people of color and 33 percent women. And our employee resource groups and employee networks are among the most engaged and effective anywhere.” Randall Stephenson, Chairman and CEO, AT&T. 2.2 Account Manager Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS, unless DMS determines an exclusive Account Manager is in DMS’s best interest. This is a required key staff position. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 14 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The Contractor is required to provide a full-time Account Manager for all contracted services. The Account Manager will be the senior manager primary contact with responsibility for all SCS issues, including, but not limited to, day-to-day coordination and resolution of all SCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four hours a day, 365 days of the year. The Account Manager will be required to participate in all workgroups created by the Contractor or DMS related to SCS. The Account Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Minimum of three (3) years’ work experience in the telecommunications industry. 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. 2.3 Project Manager Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager unless DMS determines an exclusive Project Manager is in DMS’s best interest. This is a required key staff position. The Project Manager shall to oversee and take on the responsibility for the success of all projects. Projects include, but are not limited to, Contract Implementation and Migration, agency specific Implementation and Migration. This individual will be the single point of contact to the State coordinating all work and communications with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager will participate in various SCS workgroups. The Project Manager shall possess the following minimum qualifications: 1. Ability to be responsible for all aspects of any projects related to this Contract. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 15 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Ability to lead and direct teams to deliver projects within the constraints of schedule, budget and resources. 3. Demonstrate sufficient knowledge and experience to appropriately apply a project management methodology to projects 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. Currently holds either Project Management Professional certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS. 2.4 Business Operations Manager Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager unless DMS determines an exclusive Business Operations Manager is in DMS’s best interest. This is a required key staff position. The Business Operations Manager shall oversee business operations including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. The Business Operations Manager will participate in various SCS workgroups. The Business Operations Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with Government clients. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 16 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2.5 Engineering and Design Manager Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager unless DMS determines an exclusive Engineering and Design Manager is in DMS’s best interest. This is a required key staff position. The Engineering and Design Manager shall function as a single point of contact for all engineering and design issues. The individual will have responsibility to direct all aspects of engineering and design concerns for the service. The individual must have the authority to direct the Contractor’s staff and subcontractors. The individual or a designated backup(s) must be available twenty-four hours a day, 365 days of the year as required to manage and oversee restoration of the service and respond to State requests. The Engineering and Design Manager will participate in various SCS workgroups. The Engineering and Design Manager shall possess the following minimum qualifications: 1. Minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to SCS services 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 3. Five (5) years or more of engineering work experience. 2.6 Operations and Security Manager Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager unless the Department determines an exclusive Operations and Security Manager is in DMS’s best interest. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other SUNCOM Contractors, if applicable, and subcontractors. The individual will function as a single point of contact for the day-to-day networking, service, and security issues, typically those involving real- time concerns. The individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 17 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. twenty-four hours a day, 365 days of the year as required to manage the NOC and SOC concerns, and respond to State requests. The Operations and Security Manager will participate in the various workgroups to accomplish SCS services. The Operations and Security Manager shall possess the following minimum qualifications: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 2. Five (5) years or more of work experience. 3. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 4. Experience with information security architecture and security tools. 5. Knowledge of telecommunications industry best practices for service performance and security, and applicable laws and regulations as they relate to security. 6. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of SCS. The Operations and Security Manager should possess the following minimum qualifications: 1. Preferred but not required to hold Certified Information Security Manager, Certified Information Systems Security Professional, or other industry recognized security certification. 2.7 Customer Support Team The Contract shall provide a Customer Support Team, which is not required to be full- time or dedicated to this Contract. This team is not considered a key staff position or positions. The Customer Support Team shall be sufficiently qualified and trained to provide the following: 1. Timely Customer training by the Contractor’s team in reaction to changes in services and features offered. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 18 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Resolve service requests timely 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry 4. Timely closure for operational changes 5. Meet all service delivery due dates The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in SOW 4.7.1. 2.8 Network Operations Center and Security Operations Center Staffing The Contractor shall provide NOC and SOC staffing, which are not required to be full- time or dedicated to this Contract. This staffing is not considered a key staff position or positions. The NOC and SOC staffing shall be sufficiently staffed, qualified and trained to provide the following: 1. Staffing for the NOC and SOC twenty-four hours a day, 365 days of the year. 2. Proactive NOC and SOC monitoring including issue resolution, as described in SOW subsections 3.24 and 3.25. 3. Staffing for the NOC and SOC that are certified, experienced, well-trained, and well- equipped professionals. 4. NOC and SOC staff access to Contractor’s advanced research team that will assist in identifying threats and developing preventative counter measures based on information collected from monitoring events worldwide. The Contractor’s advanced research team will consist of cyber threat researchers that are assigned to the pursuit of existing and emerging global cyber threats. The advanced research team will research the global landscape, perform in-depth analysis of emerging threats, and develop counter measures to protect SCS Customers. Given the statements in 2.2 through 2.8: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 19 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Provide resumes of the required key staff positions. Resumes for the Customer Support Team and NOC and SOC are not required; 3. Provide a detailed description of how the Contractor will staff the Customer Support Team, the NOC, and the SOC. 4. Provide a proposed Staffing Organizational Chart, including all staff resources that are anticipated to be assigned to the Contract, including names, titles, and number of staff (full-time and part-time) proposed to support the State of Florida. 5. Describe Respondent’s Proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the team. [Enter response here – 500 words, not including resumes] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will provide the appropriate level of skilled staff and sufficient skill-mix and job class to satisfy the performance terms and obligations of the agreement for services. In the interest of maintaining and enhancing the quality of our relationship, AT&T whenever reasonably possible will consult with DMS regarding the addition or changes in staffing. AT&T will take DMS’s advice and consent into consideration in its efforts to maintain the best possible working relationship. Because we understand the importance of personalized service, we give you an account team of specialists who will design and implement your new solution. You will receive ongoing, coordinated support from your account team for all your AT&T services. 2. Provide resumes of the required key staff positions. Resumes for the Customer Support Team and NOC and SOC are not required; Account Team: AT&T’s State of Florida account team is led by James Doherty with Robert Gass and Danny Adams, under the leadership of Regional Vice President Erik Lindborg. This team meets the requirements of this ITN, and is dedicated exclusively to the State of Florida, with exception of Lindborg who has additional responsibilities. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 20 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. James Doherty – Sales Manager – AT&T Florida Jim Doherty serves as the Sales Manager for AT&T’s State, Local and Education (SLED) team responsible for servicing the State of Florida account. In his role, Jim provides strategic leadership and directs sales in the wireline, mobility, security, Internet of Things, and FirstNet lines of business. Our responsibility is to provide the State & its end-users with solutions that help solve problems, while helping ensure the safety of First Responders and serving the people of Florida. Jim has been with BellSouth / AT&T for 28 years in various roles, from sales, sales staff, cyber-security, sales management and deal strategy. He received an undergraduate degree from Florida Atlantic University in Boca Raton and a Master of Business Administration from Rollins College Crummer School of Management. Robert Gass – Client Sales Executive – AT&T Florida Government Solutions Rob Gass currently serves as a Client Sales Executive for AT&T Government Solutions dedicated to the State of Florida government account. His duties and responsibilities include the management of state agency accounts, focusing on locations throughout the state, outside of Tallahassee. Rob graduated with Honors from the University of Central Florida with a Bachelor of Science in Electrical Engineering in 1994. His telecom career began in 1995 with Sprint as a Central Office Engineer and later Data Network Engineer. Rob worked for two telecom equipment vendors before starting with BellSouth as a Network Sales Engineer in 1996 and becoming an account manager in 2010. He has eleven years’ experience dedicated to the State of Florida government account. Certifications and training include CCNA, CCDA, CCDP, CCNP, BellSouth Data courses and Consultative Sales courses. Danny Adams – Client Sales Executive – AT&T Florida Government Solutions Danny Adams currently serves as a Client Solutions Executive for AT&T Public Sector Solutions, dedicated to the State of Florida government account. His duties and responsibilities include the management of state agency accounts, as well as the primary point of contact for Department of Management Services in Tallahassee, Florida for wireline voice and data network services. Danny graduated from Florida State University, College of Business, with a B.S. in Marketing Management. Danny began his Telecom career in 1989 with U.S. Sprint, later to become Sprint-United, Embarq Communications, and CenturyLink. Danny most recently joined the AT&T State of Florida account team. During his 29-year career with these organizations, Danny served in various customer service, technical client support and sales roles, supporting national accounts, multinational enterprise accounts, and government accounts, as the client’s trusted advisor. Danny has been recognized during his career with multiple President’s Club awards Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 21 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. for service and performance, and continues to participate in sales, service and technical solutions training. Project Manager: AT&T will assign AT&T Project Managers to projects associated with the SCS ITN on a case-by-case basis. AT&T’s partner, Hayes e-Government Resources will provide a Project Manager as well to support the ITN. Assigned Project Managers will possess the qualifications per this ITN. John Strobel - Director of Strategic Initiatives - Hayes e-Government Resources John Strobel currently serves as the Director of Strategic Initiatives for Hayes e-Government Resources (Hayes) where he has been employed since 1988. At Hayes, John oversees the management of several groups, including the Hayes Network Operations Center (NOC) and Hayes Engineering and Engineering Support groups. At Hayes, John worked on several important projects for the State of Florida including the deployment, management, and maintenance of the State’s MFN-1 Tampa node, the State’s Broadband Service (RBS-1 and RBS-2), and the State’s Secure Remote Access Service (VPN). John also served as the State’s point of contact for oversite of these services, new product development, and escalation for the numerous years these contracts were in place. John attend Florida State University and majored in Computer Science from 1977 - 1980. Business Operations Manager: AT&T has divided this role into two job functions. 1) Ordering Manager staffed by the AT&T Program Manager (name to be provided after contract award), and 2) Billing Expert. The selected will be completely qualified to support the SCS ITN. Lead Billing Operations Manager – AT&T Finance This resource serves as the primary billing manager with AT&T Finance for the State of Florida. This resource has been employed in the Telecommunications Industry for over 40 years with extensive experience in managing Network Services installations, Billing, and Customer Service at all levels of the AT&T customer base. This resource has supported the State of Florida contracts and services for over 17 years and is located in Tallahassee. Project Management Professional (PMP) certification, August 2006 Six Sigma Green Belt Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 22 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. James Marshall – Engineering and Design Manager AT&T Senior Consultant James Marshall CCIE#16695 has 20 years of experience working in the information technology and telecommunications industries. James provides technical design and operational support for Government and Education accounts in the state of Florida. For the past ten years, James was one of two chief design architects for AT&Ts regional backbone in Florida the MyFloridaNet, FIRN, and was the chief architect of AT&T’s Firewall in the Cloud offering for Florida K-12 clients. More recently, James has provided design and technical support for AT&T’s integrated security in the cloud solutions for larger K- 12 customers, cloud-hosted voice services, and cloud-hosted SIP-based PSTN services. Operations and Security Manager: Hayes e-Government Resources will provide the Operations and Security Manager to support the SCS ITN. The Operations and Security Manager will be dotted-lined to the Engineering and Design Manager. Ryan Harris – Network Security Engineer – Hayes e-Government Resources Ryan Harris currently serves as a Network Security Engineer at Hayes e-Government Resources. His duties and responsibilities include the oversite, management, and enhancement of security engineering for the MyFloridaNet (MFN-1), as it relates to Vulnerability Assessment, Intrusion Detection, Firewall configuration and security architecture. Primary focus is directed toward Research and Development of current trends and best practices in Enterprise Infrastructure Security, as well as real-time monitoring and mitigation of network security issues. Ryan graduated from Florida State University with a bachelor’s degree in Information Studies (IS), with a concentration in Information Systems, Web Development, and Research in 2003. Ryan began his full-time professional career in 2003 and currently has 16 years’ experience in network management, security, and oversite. Certifications and training include GCFE GIAC Certified Forensic Examiner, GCED GIAC Certified Enterprise Defender, GMON GIAC Certified Continuous Monitoring, JNCIA Juniper Networks Certified Associate, MCSA Microsoft Certified Systems Administrator, and CompTIA Security Plus. 3. Provide a detailed description of how the Contractor will staff the Customer Support Team, the NOC, and the SOC. Network Operations Center and Security Operations Center: Hayes E-Government Resources will utilize their existing NOC located in Tampa, Florida to support the NOC/SOC requirements of the SCS ITN. The Hayes operations center currently supports State of Florida customers on a 24x7x365 basis. The NOC will be staffed with additional resources to meet the SOC requirements of the SCS ITN. This NOC/SOC will Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 23 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. serve as the SPOC for all SCS ITN operational support issues and will coordinate within AT&T as appropriate. 4. Provide a proposed Staffing Organizational Chart, including all staff resources that are anticipated to be assigned to the Contract, including names, titles, and number of staff (full-time and part-time) proposed to support the State of Florida. Please refer to item 2 above. All key Positions are named, with the exception of the AT&T Program Manager. 5. Describe Respondent’s Proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the team. Customer Support Team: AT&T will continue to leverage the State of Florida Customer Care Support Center in Sunrise, Florida to meet the requirements of the SCS ITN. This center has been providing Customer Care Resources for the State of Florida MFN-1 for many years and meets the requirements of the SCS ITN. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 24 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. General Services and Features for SUNCOM Communication Services 3.1 Applicability of Subsections The subsections below will be applicable to all four Service Categories, unless stated otherwise in that subsection. Evaluation scoring for SOW section 3 will not be affected by whether Respondent offers four (4) or fewer Service Categories. Responses to subsections within SOW section 3 should not include any discussion of proposed Local Area Network (LAN) Support Services as described in SOW section 5.4. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Operating In a Production Environment The following are minimum requirements: With the exception of the interfaces to CSAB and MFN, all proposed services, must be operating in a production environment.. Any new services proposed by the Contractor after the completion of the Implementation Phase must be operating in a production environment. A production environment is a setting where the Contractor can demonstrate their services in operation and are able to be viewed by or demonstrated to DMS’ satisfaction. This will be provided at no cost to the State. There is no requirement that these proposed services be operating in the same (single) production network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.3 Flexibility to Quickly Modify Services Contractor will provide the following in its delivery of the services and features for SCS: 1. A flexible administration of SCS services. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 25 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Prompt service updates, maintenance, modifications, and customizations. 3. Technically flexible designs, systems, and services 4. Mitigation of performance issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 5. Mitigation of security issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 6. The Contractor shall provide the Department with written notification of required maintenance a minimum of ten (10) calendar days before scheduled maintenance is to take place. Given the statements in this subsection: 1.Describe how the Contractor will be flexible in its approach to delivering SCS services, in a manner that will minimally affect customer operations, including: maintenance windows, notification of maintenance, updates, performance and security issues, customer concerns, and customer requests. [Enter the response here - 250 words] AT&T Response: 1. Describe how the Contractor will be flexible in its approach to delivering SCS services, in a manner that will minimally affect customer operations, including: maintenance windows, notification of maintenance, updates, performance and security issues, customer concerns, and customer requests. AT&T will provide flexibility in its approach to the administration of SCS services with the goal of minimizing customer operations. We plan to accomplish this through several developed processes, including using prescheduled maintenance windows to allow for minimally impacting upgrades, network grooming and standard maintenance. AT&T’s response in Section 2 Staffing also provides an experienced Engineering and Design Manager as well as 24x7x365 NOC and SOC support to address real-time Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 26 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. performance and security issues, concerns and requests. AT&T also provides a designated AT&T-badged Service Manager for the State of Florida, who is also reachable 24x7x365. Often, but not always, scheduled maintenance windows are overnight Saturday to Sunday morning which presents the least intrusive time of day. An example from the AT&T Global IP Voice Service, Service Guide: “AT&T will carry out routine health checks and management tasks to ensure AT&T is delivering the highest standard of Global IP Voice Service to Customer. Each month AT&T allocates a planned maintenance window which occurs at 11PM on Saturday to 11AM on Sunday for Global IP Voice platform maintenance. AT&T will send out an outage notification to customers in advance of the planned maintenance. This notification will include the outage period, customer impact and change duration.” Per the clarification response to DMS, AT&T is not able to commit to a two-week advanced notice (now 10-days). AT&T will provide as much advanced notice as possible. For maintenance windows that will be scheduled by the Hayes team for services managed by Hayes, a 10-day notification can be provided. 3.4 Completeness of Proposed Solutions Respondents are responsible for the completeness of their proposed solutions in their Reply and in response to any Customer work orders or unique service requests, including all equipment, software, operational management, and IP network connectivity. Completeness will be determined by either the Department or by the Customer, as appropriate. All aspects of integration, performance, and back-office administrative functions are the responsibility of each Contractor, including functions provided by their subcontractor. Contractor is responsible for verifying that all equipment, software, systems, and services, as implemented, are compatible when integrated with Customer systems. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 27 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.5 Technology Refresh This subsection is applicable to all proposed functionality except Service Category 4, Centrex. The Contractor will provide technology refresh, which means providing the latest software and hardware releases, including updates and patches (excluding desktop equipment). With the exception of hardware costs listed in the CSAB Service Catalog, refresh is to be provided at no cost to the State. Technology Refresh is applicable once a Customer migrates to SCS. The following is a minimum requirement: 1) The Contractor must refresh hardware and/or software provided by the Contractor under the SCS Contract before the End-of-Life date from the original equipment manufacturer provided by the Contractor. Given the statements in this subsection: 1. Describe how technology refresh will be provided, including software and hardware. 2. Propose a process for technology refresh, which includes a description of ensuring a timely refresh of hardware and software. [Enter the response here – 1,000 words] 1.Describe how technology refresh will be provided, including software and hardware. AT&T has proposed managed services to the State for the SCS ITN contract. As such, AT&T maintains responsibility for technology refresh as part of the managed service offered to our customers. The technology refresh occurs as needed, and if necessary, maintenance notifications are sent, and the refresh occurs during a scheduled Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 28 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. maintenance window. There is no additional price to the State for technology refresh activities that occur associated with the managed services. 2.Propose a process for technology refresh, which includes a description of ensuring a timely refresh of hardware and software. AT&T understands the significant scope of what will be required to maintain a high- level of performance and integrity of the SCS network. During the many years AT&T provided MFN-1 services, we have demonstrated the ability to develop and put into practice, a documented upgrade policy that has been applied to all components of the MFN-1 infrastructure. From the assimilation of next generation Ethernet access, to the latest in security feature functionality, AT&T and DMS have collaborated to assure a refresh approach that meets the needs of DMS and its customers. AT&T will continue a joint effort with DMS for SCS that will provide a stable, supportable infrastructure to the entire SCS customer base. 3.6 Standards This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to comply, at a minimum, with the following standards and subsequent updates for IP-based communications at no additional cost to the Customer: 1. Real-Time Transport Protocol(RTP) 2. RTP Control Protocol 3. H.323 4. Transmission Control Protocol/Internet Protocol 5. Simple Mail Transfer Protocol 6. Post Office Protocol (version3) 7. Internet Message Access Protocol (version4) 8. Lightweight Directory Access Protocol 9. Resource Reservation Protocol(RSVP) 10. Session Initiation Protocol Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 29 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 11. Session Description Protocol 12. Secure Real-Time Transport Protocol 13. G.711/G.722/G.729 (Audio Codecs) 13. ITU-T standards for G.711/G.722/G.729 (Audio Codecs) 14. H.263/H.264 (Video Encapsulation) 15. Internet Engineering Task Force (IETF) Request For Comment (RFC)6716 16. Distributed Services Code Point 17. Link Layer Discovery Protocol 18. Transport Layer Security 19. Network Address Translation (NAT) 20. Interactive Connectivity Establishment, Session Traversal Utilities for NAT (STUN), and Traversal Using Relays around NAT 21. Web Real-Time Communications (WebRTC) 22. All standards for any application underlying SCS access and transport services 23. SIP connect Version 2.0 and updates. 24. National Institute for Standards and Technology SP 800-58: Security Considerations for Voice Over IP Systems 25. 21st Century Communications and Video Accessibility Act of2010 26. Institute of Electrical and Electronic Engineers802.3 No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.7 Emergency Services Emergency services are a crucial aspect of SCS. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 30 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.7.1 911 / E911 Contractor is required to fully comply with federal and state mandated emergency service requirements, including 911 and E911 services, at no additional cost to the Customer. Contractor shall set up Customer number and location information (Automatic Number Identification and Automatic Location Identification) in the appropriate 911/E911 location database when services are provisioned. Contractor shall provide timely updates to Customer locations in the 911/E911 location database. Given the statements in this subsection: 1. Describe the process and time required to update Customer locations in the 911/E911 location database. [Enter the response here – 250 words] AT&T Response: 1.Describe the process and time required to update Customer locations in the 911/E911 location database. With regard to categories 1 and 2, AT&T handles 911/E911 database changes, as follows: For the SCS ITN contract, AT&T has included West Emergency Routing Services (ERS) and the Emergency Gateway (EGW). AT&T has included ERS for all 180,000 State of Florida telephone numbers in service at the time of this writing. The Emergency Gateways are scoped to handle 20% of the 180,000 State of Florida telephone numbers. AT&T or the State can make 911/E911 changes in a web portal which makes real-time updates to the 911/E911 location databases. The State can submit address change requests to AT&T or the State can have direct access to the portal. Kari’s Law – AT&T has verified that the E911 service offered in this ITN meets the requirements of Kari’s Law. Per the clarification response to DMS, AT&T is able to partition the West ERS portal such that each agency could have their own view. There would be a master account which Hayes/DMS have access to that allows the creation of subaccounts. These subaccounts can then be accessed by individual agency admins to maintain their specific TNs. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 31 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. ERS and EGW provides support for a specific set of soft clients. Where the soft client is supported and is integrated with the EGW, updates will be made in real-time. HVS users have access to ERS per the vendor catalog. HVS mobile soft clients have a disclaimer advising the User to only make Emergency calls from their registered location, and 911 calls use the native dialer when available. They are required to order the ERS service, so that Emergency Locations can be updated by the User as needed. Avaya Equinox clients should not be used to make Emergency calls. ERS is available and will be included as part of the service for Cat 1 and Cat 2 single and multi- tenant UC solutions. AT&T has made the determination that the EGW service is not a required service and will make EGW an optional service in the Vendor Services Catalog. For services covered in Category 4 (Centrex), all 911/E911 database changes are handled automatically internal to the Customer Care team. The order submitted to move the service will automatically trigger the update to the 911/E911 database. These updates are usually completed within 48 hours. AT&T has included West Emergency Gateways (EGWs) in the core design. The EGWs are an on-site appliance that streamlines E911 management. They ensure that the IP phone locations are updated and current and notify on-site security personnel any time 911 is dialed from within your enterprise. The EGWs help protect increasingly mobile end-users while ensuring E911 regulatory obligations are met with confidence. With EGW deployed as a hardware appliance, you can: x Automatically Track IP Phones Easily: Track and assign locations to IP hard phones, soft phones and wireless phones as they move on your corporate network (using layer 2, layer 3 or wireless LAN tracking). x Support Remote Employees: Enable real-time location updates for off-campus users and teleworkers– directly from their IP phones (requires Emergency Routing Services). x Manage User and Phone Mobility: Ensure accurate, uninterrupted E9-1-1 service availability for employees who move IP phones between locations, share line appearances between multiple devices or log into IP phones on the fly. x Alert Your Security Team Instantly: Trigger 9-1-1 call notifications, three-way call monitoring and custom emails to security personnel along with the caller’s precise location information. x Additional Features Improve performance and ease administration using advanced E9-1-1 call management and reporting features such as misdial protection and call recording. EGW has been deployed across a variety of complex networks. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 32 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. We do not anticipate every customer will want to integrate their IP-PBX with our EGWs. Therefore, AT&T has included enough EGW capacity to support roughly 20% of the 180,000 TNs you have in service as of this writing. If future demands exceed the EGW capacity, additional EGW capacity can be ordered through the Vendor Services Catalog (Cat 2 SIP Trunking). If additional ERS capacity is needed above the 180,000 telephone numbers, ERS can be ordered through the Vendor Service Catalog (Cat 2 SIP Trunking). Per the clarification response to DMS, EGW is an on-site appliance that ensures IP phone locations are updated automatically (similar to Cisco Emergency Responder but works with a whole list of manufacturers). ERS is the service that handles the routing of 911 calls and maintains the database of ELIN to ERL mappings (PS-ALI type service). Per clarification response to DMS, AT&T will be able to meet SLA 37 in updating 911 addresses within 3 days. Additionally, AT&T supports the changes in the FCC 911 regulations and does not foresee any impacts to the SCS ITN from an AT&T perspective. The State will have to notify AT&T if there is a change in an address. 3.7.2 Department of Homeland Security Programs The Department of Homeland Security Office of Emergency Communication (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN- PS) programs. The following are minimum requirements: 1. Contractor shall participate in programs such as TSP, GETS, WPS and NGN-PS in support of Florida’s emergency preparedness efforts. See https://www.dhs.gov/oec- communications-portfolio-management. Given the statements in this subsection: 1. Describe the proposed functionality to address the elements of this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 33 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Describe how the Respondent’s will participate in programs such as TSP, GETS, WPS and NGN-PS, plus other federal and state mandated emergency programs during the life of the contract. [Enter the response here – 500 words] AT&T Response: 1. Describe the proposed functionality to address the elements of this subsection. AT&T has participated in and will continue to participate in the US Department of Homeland Security Programs such as TSP, GETS, and WPS. Please note that TSP service requires the State to place an order for TSP and the associated price will be invoiced for the service. 2. Describe how the Respondent’s will participate in programs such as TSP, GETS, WPS and NGN-PS, plus other federal and state mandated emergency programs during the life of the contract. AT&T has participated in and will continue to participate in the US Department of Homeland Security Programs such as TSP, GETS, and WPS. Please note that TSP service requires the State to place an order for TSP and the associated price will be invoiced for the service. The Telecommunications Service Priority (TSP) System provides a coding scheme for the priority provisioning and restoration of National Security Emergency Preparedness (NSEP) telecommunications services. NSEP telecommunications services are those services critical to the maintenance of a state of readiness or response to and management of any event or crisis that causes or could cause harm to the population, damage property, or threaten the security of the United States. The TSP system is the regulatory, administrative and operational system authorizing and providing priority treatment of NSEP telecommunications services. TSP provides the framework for telecommunications vendors to initiate, restore or otherwise act on a priority basis to ensure effective NSEP telecommunications services. FIRSTNET: Built with AT&T For the NGN-PS, AT&T FirstNet is a newer program where AT&T is building unique, purpose- made solutions exclusively for the public safety community. The 25-year contract includes a $40B investment into FirstNet network by AT&T to provide a single, nationwide, interoperable, broadband network with priority and preemption 24x7x365. FirstNet is expected to create 10,000 U.S. jobs over the next two years. This standard represents the best available large-scale LTE network in the world today. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 34 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. A FirstNet solution includes: x An unthrottled Evolved Packet Core (EPC) network that enables public safety voice, text, or data communications for receiving priority and pre-empt non-critical communication x A network backbone that supports integration with Next Generation 9-1-1 and Smart Cities public safety applications x A dedicated public safety application store that offers certified, public-safety relevant, highly secure, and interoperable applications x A broad portfolio of public safety devices and a robust and highly secure device ecosystem enabled for multiple bands, including Band 14 x Local control capabilities to help agency administrators manage applications, users, and priority access to the network x Ongoing consultations with states and public safety agencies to address evolving needs In addition, AT&T worked closely with the State of Florida, DHS, and FEMA in responding to Hurricane Michael’s devastating impact on the Panhandle. On May 16, 2019, we released the following announcement: AT&T is the First Company Nationwide With Disaster Response Program Certified by Homeland Security, Designed to Keep Customers and First Responders Connected Prioritizing first responder communications We know how critical communications are to rescue and recovery efforts. That’s why we partnered with the First Responder Network Authority (FirstNet Authority) – an independent agency within the federal government – to deliver the FirstNet communications platform to public safety. FirstNet gives first responders the unthrottled connectivity they need, no matter the emergency: x Priority & Preemption: In emergencies and disasters, commercial networks can quickly become congested. That’s why FirstNet is the only nationwide platform that gives first responders always-on priority and preemption. It puts them at the front of the “communications line,” prioritizing their access to the network. x Greater Command & Control: Public safety agencies have access to 75 mobile cell sites that link to FirstNet via satellite and do not rely on commercial power availability. And, to give first responders greater command and control of their network, the FirstNet Response Operations Program aligns with the National Incident Management System to better guide the deployment of these assets. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 35 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Enhanced Coverage and Capacity: We’ve also deployed FirstNet Band 14 spectrum across 600+ markets nationwide. Band 14 is high-quality spectrum provided by the FirstNet Authority with special capabilities just for public safety. During an emergency, this band can be cleared and locked just for FirstNet subscribers. That means only those on FirstNet will be able to access that spectrum, further elevating their connected experience and emergency response. When not in use by FirstNet subscribers, AT&T customers can also enjoy Band 14’s added coverage and capacity. See Attachment tab following Section 2 for additional FIRSTNET details. 3.7.3 Emergency Support Function 2 DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Subsection 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. Contractor is required to participate in ESF-2 activities and respond to the needs of the State of Florida accordingly. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Long Distance Services The following are minimum requirements for long distance service components: 1. The ability to dial domestic long distance in conformance with the 10-digit North American Dialing Plan. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 36 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. International long distance service that conforms to the international dialing plan of the International Telecommunications Union (ITU) for all international calls. 3. Traffic studies on all dedicated State of Florida facilities on a quarterly basis and/or upon DMS request. 4. The capability to route calls to an operator for assistance. 5. Answer supervision and disconnect supervision. The Contractor cannot bill for incomplete or hung calls. Billing must not start until the call is answered. 6. The capability to use authorization codes, whereby a Customer may place a long distance call from a different State line and charge that call to his or her line or account. 7. The addition of new Number Plan Area (NPA) codes and local Exchange Code (NXXs) within 24 hours. NPA and NXX changes must be made to the routing database prior to actual change. 8. The ability to block calls system-wide by NPA. DMS will not be liable for any charges associated with calls made to blocked NPAs and/or NXXs that DMS has requested. All calls to the 700 and 900 NPA and the 976 NXX group must be blocked by the Contractor, unless DMS requests otherwise. 9. The capability to drop all calls in excess of 299 minutes. The State will not be liable for charges associated with long duration calls in excess of 299 minutes. All calls are subject to further investigation for their validity. If proven to be invalid, the cost will be borne by the Contractor. 10. The ability to block calls with an invalid Automatic Number Identification (ANI). Contractor may screen and block such calls or modify the call setup to provide a main billing number which can be used by DMS for rebilling. The State will not pay the Contractor for calls that are made from an invalid ANI. 11. The ability to make and receive fax and modem calls. 12. Provision and activation of long distance services in a timely manner. 13. Restoration of services in a timely manner. Given the statements in this subsection: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 37 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] AT&T Response: AT&T Business Long Distance (BLD) Outbound Calling Capability provides for the completion of domestic and international Long Distance calls for Business Customers via AT&T's telecommunications network. Service is available for use 24 hours a day, seven days a week, except that service to/from International locations may be restricted, from time to time, by the foreign company or administration providing service or by authorities in the foreign country. Additionally, for customers who choose our SIP Trunking service, we have included unlimited domestic long distance in our rates. This not only removes the charges for domestic long distance but it simplifies billing for all parties involved. 1. The ability to dial domestic long distance in conformance with the 10-digit North American Dialing Plan. AT&T long distance complies with this requirement. 2. International long distance service that conforms to the international dialing plan of the International Telecommunications Union (ITU) for all international calls. AT&T long distance complies with this requirement. 4. Traffic studies on all dedicated State of Florida facilities on a quarterly basis and/or upon DMS request. Traffic studies on voice transport services will be provided upon request from DMS. For long distance services, customers may find usage reports in the AT&T BusinessDirect® portal at any time. 5. The capability to route calls to an operator for assistance. Operator assistance is offered under our UC, SIP Trunking, and Centrex services. It is not a feature of our Long Distance offer. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 38 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 6. Answer supervision and disconnect supervision. The Contractor cannot bill for incomplete or hung calls. Billing must not start until the call is answered. AT&T Long Distance billing does not start until the call is answered and stops as soon as the call disconnects. Please note that answer and disconnect supervision are functions of the end-user equipment and not provided at the carrier level. 7. The capability to use authorization codes, whereby a Customer may place a long distance call from a different State line and charge that call to his or her line or account. AT&T provides this capability. A customer may place a long distance call from a different State line and charge that call to his or her line or account by use of account codes. 8. The addition of new Number Plan Area (NPA) codes and local Exchange Code (NXXs) within 24 hours. NPA and NXX changes must be made to the routing database prior to actual change. Additions to the Number Plan Area codes and local Exchange Codes are propagated, and all routing databases updated immediately upon implementation of those changes. 9. The ability to block calls system-wide by NPA. DMS will not be liable for any charges associated with calls made to blocked NPAs and/or NXXs that DMS has requested. All calls to the 700 and 900 NPA and the 976 NXX group must be blocked by the Contractor, unless DMS requests otherwise. AT&T offers 700, 900 and 976 call blocking. Call Blocking is an optional feature that restricts access to 900/976 services provided by Interexchange Carriers (900) and Information Providers (976). Your PBX vendor can also block the dialing of these calls from their equipment and/or Hosted Services. 10. The capability to drop all calls in excess of 299 minutes. The State will not be liable for charges associated with long duration calls in excess of 299 minutes. All calls are subject to further investigation for their validity. If proven to be invalid, the cost will be borne by the Contractor. AT&T can block calls in excess of 299 minutes for customers who choose our SIP Trunking service known as AT&T IP Flexible Reach (IP Flex) service, as well as our Unified Communication (UC) services. This capability is provided using the Acme Packet Session Border Controllers (or equivalent) detailed in our response to section 6. For customers who choose our Centrex services, it is the responsibility of the terminating equipment to ensure calls do not exceed 299 minutes. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 39 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 11. The ability to block calls with an invalid Automatic Number Identification (ANI). Contractor may screen and block such calls or modify the call setup to provide a main billing number which can be used by DMS for rebilling. The State will not pay the Contractor for calls that are made from an invalid ANI. AT&T uses screening tables to validate an ANI as part of an outgoing call. If the ANI is valid and in the screening table, the call is allowed to proceed. If the ANI is not valid, the call will be billed to a main billing number for that PRI. For customers who choose our IP Flex service, we also have this same capability. Our Acme Packet Session Border Controllers (or equivalent) can validate an ANI against a customer specific list of numbers. If the ANI does not validate, we can choose to block the call or rewrite the ANI in the call such that it represents a main billing number for that customer. 12. The ability to make and receive fax and modem calls. AT&T long distance complies with this requirement. Note that certain International countries may prohibit certain types of non-voice transmission, which is beyond AT&T’s control. 13. Provision and activation of long distance services in a timely manner. AT&T always strives to meet all customer installation timeline requests. 14. Restoration of services in a timely manner. As described in the SLA section, AT&T employs critical staff and follows best practices to promptly respond to any service affecting issues. 3.9 Toll-Free Services The following are minimum requirements; Contractor is required to offer toll-free services for each proposed SCS service category and must provide the following in addition to the requirements provided in section 6, Business Operations: 1. The termination of toll-free service into all domestic exchanges. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 40 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. All currently established toll-free numbers such as 1-800, 866, 877, 888, and all future toll- free numbers, as they become available. 3. Toll-free vanity numbers, if the number is available. 4. Toll-free services originated from any domestic exchange. 5. Answer and disconnect supervision. Calls are billed only from the time that the end- user answers the call and not bill for any calls not completed. 6. The ability to set up toll-free numbers or reroute numbers in the event of an emergency. An emergency contact must be made available twenty-four hours a day, 365 days of the year. Contractor will provide DMS an emergency contact number within 2 weeks of being awarded a contract and immediately notify DMS if the emergency contact number is changed. 7. All routing table information produced during the term of this Contract to DMS within three business days of request. 8. Responsible organization for toll-free numbers used by DMS. The Department will own the numbers and provide them to authorized users. 9. Conversion of toll-free numbers to their services within three (3) days after receipt of a DMS work order from CSAB. 10. Directory assistance listing via the national toll-free calling directory, and made available to the public via a directory assistance inquiry,800-555-1212. 11. The inclusion of the old number in call announcement services and a new number intercepts with message and termination to new number. 12. Code blocking including the ability to block toll-free calls originating from either an area code or exchange code. 13. Emergency call rerouting in the event of a service disruption to a pre-planned number. 14. Dialed Number Identification Service. 15. The number of the calling phone (Automatic Number Identification), if known. 16. Routing services with announcement prompt. For this service, toll-free callers will be provided with a greeting announcement in order to choose how to route their call. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 41 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. An example would be a choice of English or Spanish and would route to the appropriate terminating number. 17. Routing service to an announcement for toll-free callers, including the ability for Customers to change the announcement by electronically submitting audio files. 18. Redirection service. For example, the toll-free caller reaches a State terminating number and discovers that they have called the wrong agency. The terminating agency will have the ability to forward the caller to another agency’s toll-free number. Toll-free charges will accrue to the number the call is transferred to and not the originally dialed number. It is understood that this requirement is limited by network capabilities and therefore will only apply when such capabilities permit this service. 19. Custom call routing. This service will allow the Customer to route calls from their local exchange to another number or exchange or message based upon area code of the caller, time of day, day of week, holiday, and exchange code. 20. Intercept messaging under certain call conditions, as required by the Customer. 21. Route advance to an alternate termination number. 22. Percentage allocation routing. 23. Take back and transfer, a feature which provides the capability to take back an already terminated call and redirect the call to another termination. 24. A management tool with the ability for both DMS and Customers to change the toll- free “ring to” number and other features. 25. Provisioning and activation of services in a timely manner. 26. Restoration of services in a timely manner. 27. Completion of toll-free calls in a timely manner. This includes the peak busy hours and is applicable on the inbound leg of the call once within the SCS infrastructure. 28. Listing of the DMS and Customer toll-free numbers in a timely manner within the toll-free directory listing. Given the requirements in this subsection: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 42 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1 Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] AT&T Response: 1. The termination of toll-free service into all domestic exchanges. AT&T Toll-Free service complies with this requirement. 2. All currently established toll-free numbers such as 1-800, 866, 877, 888, and all future toll- free numbers, as they become available. AT&T Toll-Free service complies with this requirement. 3. Toll-free vanity numbers, if the number is available. AT&T Toll-Free service complies with this requirement. 4. Toll-free services originated from any domestic exchange. AT&T Toll-Free service complies with this requirement. 5. Answer and disconnect supervision. Calls are billed only from the time that the end-user answers the call and not bill for any calls not completed. AT&T Toll-Free billing does not start until the call is answered and stops as soon as the call disconnects. Please note that answer and disconnect supervision are functions of the end- user equipment and not provided at the carrier level. 6. The ability to set up toll-free numbers or reroute numbers in the event of an emergency. An emergency contact must be made available twenty-four hours a day, 365 days of the year. Contractor will provide DMS an emergency contact number within 2 weeks of being awarded a contract and immediately notify DMS if the emergency contact number is changed. AT&T/Hayes NOC will be staffed 25x7x365 to receive calls from DMS. The NOC will maintain a POC list for emergency escalations. 7. All routing table information produced during the term of this Contract to DMS within three business days of request. For any AT&T Toll-Free number, for which DMS is the customer of record, AT&T can share the toll-free routing tree information for that number upon request. Alternately, AT&T’s “Route Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 43 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. It" tool enables customers to self-manage their own toll-free routing and the pricing can be found in the Vendor Service Catalog (Cat 4 Centrex). 8. Responsible organization for toll-free numbers used by DMS. The Department will own the numbers and provide them to authorized users. Globally speaking, for toll-free service, the carrier is the responsible organization. As the customer of record for all toll-free numbers under this contract, DMS will be authorized to provide them to authorized users as DMS chooses. 9. Conversion of toll-free numbers to their services within three (3) days after receipt of a DMS work order from CSAB. The RESPORG process is governed by the FCC and mandates that carriers have 48 hours to release toll-free numbers from one RESPORG to another. Once that toll-free number is received by AT&T, and AT&T receives complete and correct information from the customer, provisioning is affected by several factors, including: if the number is being added to an existing service or if a new service needs to be created at a new location, the underlying transport (TDM or IP), if the toll-free number includes Advanced Features requiring the provisioning of a routing plan. AT&T will make all efforts to convert toll-free numbers to our services in a timely manner. 10. Directory assistance listing via the national toll-free calling directory, and made available to the public via a directory assistance inquiry, 800-555-1212. AT&T Toll-Free service complies with this requirement. 11. The inclusion of the old number in call announcement services and new number intercepts with message and termination to new number. With the AT&T Toll-Free feature, Courtesy Response, you have two options. First, callers can hear a message providing the new number and then the call is terminated. Second, callers hear a message providing the new number plus the option to hit press 1 to be connected to the new number. 12. Code blocking including the ability to block toll-free calls originating from either an area code or exchange code. Calls into AT&T Toll-Free service can be blocked at the NPA/area code level. Additionally, they can be routed based on NPA-NXX, including to a recorded message. Blocking any calls based on area code should be given careful consideration, because cellphone numbers do not necessarily reflect the corresponding landline NPA-NXX where calls are originated. This could result in the unintentional blocking calls which would otherwise be valid. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 44 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 13. Emergency call rerouting in the event of a service disruption to a pre-planned number. AT&T Toll-Free Advanced Features includes Alternate Destination Routing, which is available and can be implemented or adjusted via BusinessDirect® 24x7x365 days a year. Alternate Destination Routing automatically redirects calls to an alternate location if the primary location is busy or no answer. This allows the customer to pre-configure the emergency response, so no intervention necessary when disaster strikes. 14. Dialed Number Identification Service. AT&T Toll-Free service complies with this requirement. 15. The number of the calling phone (Automatic Number Identification), if known. AT&T Toll-Free service complies with this requirement. 16. Routing services with announcement prompt. For this service, toll-free callers will be provided with a greeting announcement in order to choose how to route their call. An example would be a choice of English or Spanish and would route to the appropriate terminating number. AT&T Toll-Free service includes the Advanced Feature Call Prompter/Menu Based Routing. Callers select routing options by responding to a recorded menu. 17. Routing service to an announcement for toll-free callers, including the ability for Customers to change the announcement by electronically submitting audio files. AT&T Toll-Free service includes the Advanced Feature Courtesy Response, which automatically answers all calls with a either a generic message, or a recorded customized message. 18. Redirection service. For example, the toll-free caller reaches a State terminating number and discovers that they have called the wrong agency. The terminating agency will have the ability to forward the caller to another agency’s toll-free number. Toll-free charges will accrue to the number the call is transferred to and not the originally dialed number. It is understood that this requirement is limited by network capabilities and therefore will only apply when such capabilities permit this service. AT&T Toll-Free service supports three options for transferring calls to another agency’s toll- free number: Courtesy Transfer, Consult & Transfer, and Conference & Transfer. To the extent available by network capabilities, toll-free charges will accrue to the number the call is transferred to, not the originally dialed number. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 45 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 19. Custom call routing. This service will allow the Customer to route calls from their local exchange to another number or exchange or message based upon area code of the caller, time of day, day of week, holiday, and exchange code. AT&T Toll-Free Advanced Features include Call Routing Feature, network-based routing options that allow the customer to route calls based on day of week, time of day, area code routing, exchange routing, country code routing. AT&T supports domestic exchange routing and supports toll-free terminations across the US or to International locations. 20. Intercept messaging under certain call conditions, as required by the Customer. AT&T Toll-Free Advanced Features offer many call routing and intercept messaging options which address a wide range of customer situations. More information about the customer’s specific call conditions are needed to determine which routing option best meets the customer’s needs. 21. Route advance to an alternate termination number. AT&T Toll-Free Advanced Features includes Next Available Agent Routing, which enables a customer to specify a sequence of terminations to be tried when the primary termination reaches its maximum call threshold. Up to 99 alternate termination numbers can be specified. 22. Percentage allocation routing. AT&T Toll-Free Advanced Feature Quick Call Allocator distributes calls on a percentage basis, allowing adjustments to the percentages in a matter of minutes. 23. Take back and transfer, a feature which provides the capability to take back an already terminated call and redirect the call to another termination. AT&T Toll-Free Advanced Feature Transfer Connect provides the capability for a terminated toll-free call to be transferred to a second AT&T Toll-Free or POTS number. 24. A management tool with the ability for both DMS and Customers to change the toll-free “ring to” number and other features. AT&T via BusinessDirect® is available online 24x7x365 days a year. It allows customers to implement a wide range of changes to their Toll-Free service. Also, AT&T Route It can be used to self-manage Toll-Free routing trees, self-provision Toll-Free terminations and manage Toll-Free features, and the pricing can be found in the Vendor Service Catalog (all categories). 25. Provisioning and activation of services in a timely manner. AT&T always strives to meet all customer installation timeline requests. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 46 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 26. Restoration of services in a timely manner. As described in the SLA section, AT&T employs critical staff and follows best practices to promptly respond to any service effecting issues. 27. Completion of toll-free calls in a timely manner. This includes the peak busy hours and is applicable on the inbound leg of the call once within the SCS infrastructure. The AT&T Toll-Free network is designed to deliver calls nationwide and globally without delay, even during peak usage times. It is also incumbent on the customer to deploy sufficient call paths to their premises to deliver Toll-Free calls during that customer’s peak busy hours. 28. Listing of the DMS and Customer toll-free numbers in a timely manner within the toll-free directory listing. AT&T Toll-Free numbers are typically listed within three business days. This is a typical timeframe, and does not constitute a guarantee. 3.10 Call Quality The following are minimum requirements: For proposed services, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than a Mean Opinion Score of 4.0 as specified in ITU-T specification P.800 series. If Respondents use VoIP R-factor, per ITU-T Recommendation G.107, to measure call quality, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than the minimum score of 80. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 47 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the process for monitoring and reporting on call quality for all proposed services. [Enter the response here - 500words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Call Quality is determined by several factors in packet networks, as noted in ITU Recommendation G.107 and other related ITU Recommendations. Packet Loss, Packet delay, and Packet Jitter have long been known to negatively impact the quality of voice calls over packet networks such as envisioned by the State of Florida in this Invitation, and several portions of the end-to-end network path of a VoIP call are not under AT&T's control. Codec selection can also make a difference in the calculated MOS scores and R-Factors, and a significant number of current State customers use the ITU G.729a codec for Voice over IP transmissions, which at its best, on a clear network, would barely meet the State’s goals. AT&T strives to achieve the same goals described by DMS in this section and will work with DMS to achieve these goals on the portions of the call path that AT&T can affect. The primary VoIP quality metrics are reported on each call via the RTP Control Protocol (RFC 3550), with additional metrics delivered via the RTCP-XR (eXtended Reports, RFC 3611). 2. Describe the process for monitoring and reporting on call quality for all proposed services. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 48 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T has been providing monitoring capabilities and analysis tools to capture the relevant call quality metrics to the State of Florida for many years using the RTCP-XR protocol, leveraging capabilities of certain IP phones to generate RTCP-XR reports on the call quality of every call made, as part of the AT&T Hosted VoIP Service on State contract, since 2011. These reports are then collected on a Telchemy web server, for access by customers for voice quality assurance, alarming, and detailed analysis. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 49 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Hosted Avaya UC customers will also be able to see Call Quality results on a per call basis with the new VIRSAE Service Management (VSM) tool. When properly connected to the Customer's LAN, this management tool will generate Call Quality MOS scores of calls in progress, as well as generate a MOS score for a specific SCS location. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 50 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. As part of this response, AT&T will be augmenting SCS locations with seven or more Lines of Service in Categories 1, 2, and 3 with an on-premises probe from ReplyCloud, and when properly connected to the Customer's LAN, will be able to monitor all the RTCP reports from registered devices on the premises, and report them to a central server. Results will be available for display via a concise administrative web site, including a running average MOS Score per device, as well as a 30-day average MOS Score for calls of the entire site. Customer-configurable Alerts via email can be sent when the average MOS score for calls at the Site drop below the configured level. 3.11 Telephone Number Portability Contractor is required to comply with Federal Communications Commission Local Number Portability requirements. Contractor is required to provide and support telephone number portability at no cost to the State and is expected to port telephone numbers to the service within 30 days. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Temporary Suspension of Service This subsection is applicable to all proposed functionality except Service Category 3, Contact Center Services, and Service Category 4, Centrex Services. Respondent’s proposed service must allow for the temporary suspension of service with an intercept message providing such notification. Temporary suspension of service may be enacted to provide seasonal services to the general public and then use the same telephone number during subsequent seasons. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 51 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.13 Intercept Messages Respondent’s proposed service must allow for intercept messages and referrals to be associated with a number that has been disconnected/suspended. Intercept messages and referrals must be provided for up to six months from the date of disconnection/suspension, unless otherwise specified by the Customer, and will be at no additional cost. Intercept messages may include the following: 1. Number dialed is not in service. 2. Number dialed is not in service with referral to new number. 3. Number dialed is temporarily out of service. Given the statements in this subsection: 1. Describe the Respondent’s proposed process to provide services that allow for intercept messages and referrals to be associated with a number that has been disconnected or suspended. [Enter the response here - 100 words] AT&T Response: 1. Describe the Respondent’s proposed process to provide services that allow for intercept messages and referrals to be associated with a number that has been disconnected or suspended. x AT&T Intercept provides a recording for disconnected telephone numbers. All Intercept Referral Services are fully automated. x Intercept is available in all states and all central offices. x Intercept is provided as facilities permit at the discretion of AT & T. x Calls can be referred to ANY number within North American Numbering Plan, including: o 800 numbers o Mobility o Pager o Voice Mail Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 52 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Description: x Number Referral Service is a central office optional intercept arrangement for diversion of calls to a number which is no longer in service. x In accordance with the Number Referral Service customer's instructions, a caller to a disconnected number with Basic Referral Service or Operator Referral Service is provided with information which may include: the called number, why the call was not connected, and what can be done to reach the called party. x The following are number referral service options: o Basic Referral Service ƒAn automated announcement system that repeats the called number, provides the status of the called number, and provides information on how to reach the called party. ƒOne new number only will be provided with the referral service. o Extended Intercept Service (EIS) ƒExtended Intercept Service (EIS) provides an additional intercept other than non-working station announcement and reference to listed directory number. ƒEIS provides an intercept message for Direct Inward Dialing (DID) customers who disconnect or change telephone numbers. ƒEIS is designed to give a separate and discrete intercept message per affected DID number. ƒCalls to any number that have EIS on the DID service station line, shall, upon disconnection of these lines, be referred to individual intercept announcements which will provide the calling party with the called party’s new individual line. o No Referral Service ƒAn automated announcement which states that the called number has been disconnected. No further information is provided about the called number. o Sequential Referral Service ƒAn automated announcement for Centrex and/or Direct Inward Dial customers that provides a new number to a calling part for a sequential range of two or more numbers that have been disconnected. ƒAll of the customers numbers that have been disconnected with Sequential Referral Service are referred to the same new number. ƒOnly one new number will be provided for all numbers disconnected. o Non-Sequential Referral Service Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 53 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. ƒAn automated announce for Centrex and/or Direct Inward Dial customers that provides a new number to a calling party for a non- sequential range of numbers that have been disconnected. ƒAll of the customers numbers that have been disconnected with Non- Sequential Referral Service are referred to the same new number. ƒOnly one new number will be provided for all numbers disconnected. o Special Intercept Referral Services ƒThis level of service provides the same information as Basic Intercept Referral Service using a recorded announcement. Plus, this level of service provides callers with the two types of additional information listed below: ƒLocation Referral Service provides the caller with the customer’s new street address, city, and/or state. ƒMultiple Referral Service accepts calls placed to a single disconnected or changed telephone number and refers them to a message which provides several different numbers. Under Multiple Referral Service, calls to the disconnected number may be routed to a recorded announcement. ƒName Intercept Referral Service provides the caller with the name of the customer’s business and new telephone number. x AT&T offers one free month of referral service. Beyond this, the service can be extended for up to a maximum of 365 days for an additional charge as detailed in the Vendor Service Catalog (Cat 4 Centrex). For customers choosing our IP Flex (SIP Trunking) service, we offer Intercept Announcements as part of our Enhanced Features package included with our proposed solution and pricing. Intercept Announcement gives enterprises the ability to give callers useful information. The default announcement informs callers that the number they've called is out of service. Intercept Announcement can also give callers the user’s new phone number and enable users to press 0 to be transferred to a new number that you determine. As an Enterprise Administrators for the AT&T IP Flexible Reach Customer Portal, you can also record and upload custom announcements. Following is a sample screenshot of the web portal in which these settings can be configured: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 54 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.14 Unlawful Activities Under no circumstances will DMS or Customers be liable for any unlawful usage of SCS, including any charges. Unlawful usage of SCS shall include, but is not limited to, toll fraud. If the Contractor detects any potential toll fraud, then it must contact the DMS Contract Manager and the Customer to report the suspected toll fraud no later than 30 minutes from the detection of the activity. Given the statements in this subsection: 1. Provide a plan for the prevention of unlawful use of SCS. 2. Describe the Respondent’s proposed process for monitoring, detecting, and remediating unlawful activity. 3. Describe the Respondent’s proposed process for notifications to DMS and its Customers of potential unlawful activity. [Enter the response here - 500 words] Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 55 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: 1. Provide a plan for the prevention of unlawful use of SCS. AT&T is providing the SecureLogix technology as a managed security service – voice. The SecureLogix gateways can identify and mitigate toll fraud and service abuse, using real-time anomaly detection and policy enforcement of calls that are part of a toll fraud attack. The gateways will send alarms/alerts and the AT&T/Hayes NOC/SOC will collaborate with the SecureLogix SOC and provide analysis/recommendations to the State on a course of action. 2. Describe the Respondent’s proposed process for monitoring, detecting, and remediating unlawful activity. In addition, AT&T is totally committed to the control of toll fraud. While no telecommunications system can be entirely free from risk of toll fraud, earnest attention to system security can reduce that risk considerably. AT&T devotes substantial resources to detect suspicious calling patterns, alert businesses, and catch violators. We call this program AT&T NetPROTECT Basic, and it is provided to all AT&T long distance business customers at no cost. NetPROTECT Basic monitors both outbound domestic and international 24-hours a day, 7 days a week. We provide timely notification of suspicious calling patterns as soon as the customer can be reached. This program also includes customer education security seminars conducted throughout the country via web meeting. Additionally, security experts who can initiate investigations and answer questions regarding toll fraud staff a 24-hour hot line. 3. Describe the Respondent’s proposed process for notifications to DMS and its Customers of potential unlawful activity. AT&T’s NOC/SOC will receive alerts and will provide notification to DMS via email and phone contact based on the severity of the alert. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 56 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.15 Connection with MyFloridaNet This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to connect with MFN and is responsible for paying all costs associated with the connection. The connections will meet the following minimum requirements: 1. Connect with MFN in at least two geographically diverse locations. 2. The connection design does not have any single points of failure. 3. Support both IPv4 and IPv6 and can communicate over IPv4-only, IPv6-only, and/or dual- stack networks. 4. Support the State’s IP addressing including MFN’s private addressing plan. 5. To the extent feasible, interoperate with MFN’s time services and Domain Name Services. 6. To the extent feasible, interoperate with the Quality of Service schema utilized for MFN as set forth in the MFN2 User Guide and any revisions thereto. DMS will provide the Contractor with notice of any changes to the MFN2 User Guide. 7. Each connection must be provided with bandwidth sufficient to support all the concurrent call paths provisioned with the service. The following are minimum requirements: 1. Work with DMS to engineer routing to respond to announcements (such as Border Gateway Protocol) and other issues involving non-contiguous IP address blocks provisioned on MFN. 2. Continuously monitor bandwidth utilization and provision adequate capacity to support peak hour demands plus projected growth over the 12months. 3. Start planning for bandwidth upgrades when peak hour demand exceeds 60% of the bandwidth, and ensure upgrades are completed before peak hour demand exceeds 75% of the provisioned bandwidth. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 57 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.16 Service Interoperability This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is responsible for effective interoperability with all DMS SUNCOM services to the extent feasible. Contractor is responsible for understanding the requirements for their effective integration with other DMS SUNCOM services accessed using MFN and Remote Broadband Service. Keeping all SCS sessions On-net must be a constant consideration during the SCS Contract. Respondents should propose options for supporting the On-net routing of sessions with other SCS Contractors if DMS issues multiple awards. The following are minimum requirements: 1. Proposed services must interconnect with the Public Switched Telephone Network (PSTN). 2. IP-based services may be accessed via the internet. DMS approval for this access option is required. 3. Interoperability between all Customers utilizing the Respondent’s proposed services. 4. If the Department issues multiple awards, all awarded SCS Contractors will support interoperability with services offered by other Contractors for calls between Contractors’ SCS domains to remain On-net. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above 2. Provide diagrams, accompanied with relevant descriptions, illustrating proposed services’ connectivity with PSTN, MFN, and the internet. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 58 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe options available for securely accessing proposed services via the internet for remote workers. 4. Provide options for interoperability between SUNCOM Customers so sessions remain On-net. 5. Provide options for interoperability between Respondent and other SCS Contractors (for use in the event DMS issues multiple awards) so sessions remain On-net. [Enter the response here - 2,000 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above Over the past 13 years, AT&T has established and evolved a robust, geographically- redundant VoIP infrastructure in service to SUNCOM customers statewide. In this response, encompassing over 65,000 existing SUNCOM UC Lines, and 13,000+ existing SIP Trunk call paths, the Core infrastructure has been enhanced to the next level, standardizing on hardened Core facilities in Orlando and Jacksonville, with Highly Available Carrier-class Session Border Controllers from Oracle (Acme Packet) at the heart of SIP-based VoIP operations; and high speed trunks to the Internet, to MFN-2, and to the Dedicated IP Access networks proposed in section 3.17 of this response. 2. Provide diagrams, accompanied with relevant descriptions, illustrating proposed services’ connectivity with PSTN, MFN, and the internet. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 60 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe options available for securely accessing proposed services via the internet for remote workers. With these facilities in place, Remote Teleworkers will be able to access SCS services in a variety of methods: x Unified Communications customers may use endpoints that support the SIP-S (Secure SIP) protocol to communicate securely via the TLS and S-RTP protocols with other similarly equipped SCS customers/facilities. x Unified Communications customers may use the existing SUNCOM VPN service to transport SCS traffic securely back to their Agency networks, and from there, to the registered SCS services. x SIP Trunking Users will be able to access their Telephone Numbers and service securely via a free smartphone application, as an auxiliary method to control and utilize those services over the Internet. The Core Acme Packet SBCs currently contain routing information on tens of thousands of SUNCOM SIP telephone numbers today, with additional capacity to easily add thousands more SIP Telephone Numbers, and further expand call routing capability using RFC 2916 (ENUM). All SCS services proposed in this response, will be able to reference call routing information from the Core SBCs, before taking any action to route a call Off-net, in compliance with the minimum requirements of this section. 4. Provide options for interoperability between SUNCOM Customers so sessions remain On-net. The SCS infrastructure proposed by AT&T will also permit interoperability to other SCS Contractors via two paths, the MFN-2 network, or “private” (QoS required) Dedicated IP services proposed in this response. This inter-Contractor traffic would only be permitted via dedicated SIP “Business” Trunks (like an NNI or “tie” trunk facility), to maintain the security of the SCS services proposed herein. Call routing information would need to be statically provisioned/updated on a periodic basis to maximize On- net call routing probability. Per the clarification response to DMS, Voice QOS is supported across all voice (VOIP) services associated with SCS. AT&T will support the existing QOS schema in place today supporting MFN2. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 61 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Provide options for interoperability between Respondent and other SCS Contractors (for use in the event DMS issues multiple awards) so sessions remain On-net. AT&T certainly has the ability, the expertise, and the tools to provide the State an optional SUNCOM telephone number “clearinghouse” service, to provide all other SUNCOM Contractors call routing information and become the default “Telephony- route” for those other SCS services. The SIP interworking capabilities of the Core Acme Packet SBCs we have deployed, are designed to maximize service reach by ensuring interoperability with and between subscriber endpoints, softswitches, Call Session Control Function elements (IP-PBXes), application servers, media and recording servers, media gateways, and SBCs in peering networks and SIP-trunked networks. They enable sessions to traverse network address translation (NAT)/firewalls, IPv4 or IPv6 networks, public and private networks using overlapping IP addresses, and virtual private networks (VPNs). These Core SBCs may also mediate between different signaling, transport, and encryption protocols; and translates signaling-layer telephone numbers, addresses, and response codes. AT&T recommends that all SIP URIs contain E.164-formatted telephone numbers in all SCS interactions. We look forward to further discussion with the State on how best to meet the State’s On-net calling goals for SCS services. 3.17 Dedicated IP Access This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Respondents should offer dedicated IP access options with their proposed services. Some Customers are not required to use MyFloridaNet and may choose to purchase Contractor’s dedicated IP access. For Non State Agency Eligible User Customers, Dedicated IP access may be used as an alternate method to MyFloridaNet when approved by DMS and must adhere to the Department established standards, policies, and procedures for interfacing with and accessing the SUNCOM Network. State agencies may use Contractor’s dedicated IP access to provide backup, survivability, and resiliency for their MFN connections. MFN connections will be the primary SCS access option. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 62 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. If a Customer orders dedicated IP access at a site and the Contractor does not have the necessary network facilities to deliver IP access to a Customer’s location, the Contractor may need to install additional network facilities to provide the Customer dedicated IP access at the location, also known as special construction. Special construction includes equipment, wiring, cables, inspection, and installation to provide connectivity to Contractor’s dedicated IP access. Customer and Contractor shall negotiate and agree upon the delivery and installation timeframes for special construction which shall be set forth in the final work order issued in CSAB. For a Customer order of a bandwidth speeds up to 12Mbps, there shall be no special construction charges permitted. The Contractor is responsible for building local loop access facilities to the Customer premises at no additional cost, regardless of whether access services are available, and must provide the service at the rates specified in the Vendor’s Service Catalog. For a Customer order of a bandwidth speeds above 12Mbps, all special construction will be handled on a case-by-case basis with a Customer service request quote. The Contractor may be required to provide additional details about the special construction to the Department including, but not limited to, a cost breakdown. Special construction must be provided at no more than the Contractor’s cost. Given the statements in this subsection: 1. Describe the proposed dedicated IP network access services, including all options Respondent proposes to provide. [Enter the response here - 250 words] AT&T Response: 1. Describe the proposed dedicated IP network access services, including all options Respondent proposes to provide. AT&T proposes various service options for addressing the need for Dedicated IP access. As the vehicle for access to customer services, Dedicated IP Access is uniquely capable of assuring a controlled, end to end, VoIP service environment. As the underlying transport for voice services, Dedicated IP Access employs the necessary Class of Service mechanisms to assure an excellent user experience and is therefore the optimal connection method to assure service integrity. Dedicated IP Access is Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 63 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. available at speeds from 1.5 M to 10 G and can be delivered using either AT&T’s Public IP or Private IP Core. The most basic configuration can be delivered to a BGP capable, customer provided router, but in order to assure an excellent user experience, a managed router is highly recommended. The Dedicated IP Access basic managed router configuration will present an Ethernet handoff to the customer’s LAN environment, but will be available in a variety of configurations. It is anticipated the State will provide additional guidance, regarding desired service options, in consideration of their vision for evolution of service. Rate structure is based upon service characteristics which include, but are not limited to: • Public IP or Private IP Core • Bandwidth capacity • Numbers/types of Interfaces on router • General capabilities of router • Requirements for adjunct connections to alternative paths • Internet Overflow requirements Initial standard configurations are available from 1.5 M to 1 Gig, with custom configurations available up to 10 G. Though the final structure of the AT&T Dedicated IP Access offering may be fine-tuned with DMS; envisioned initial services offerings can be found in the Vendor Service Catalog (Dedicated IP Access). Per the clarification response to DMS, AT&T highly recommends OOB management but will not require it if the State elects not to have OOB in place. AT&T will provide for bandwidth speeds up to 12Mbps, without special construction charges where the access services are available. If services are not available, AT&T will collaborate with DMS to determine if special construction charges will be paid by the Agency requesting service. BAFO AT&T REPLY: AT&T cannot agree to provide speeds up to 12Mbps without considering potential special construction charges; there are simply too many scenarios where access facilities may not exist for AT&T to accept the substantial risk of construction charges. AT&T will provide for bandwidth speeds up to 12Mbps, Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 64 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. without special construction charges where the access services are available. If services are not available, AT&T will collaborate with DMS to determine if special construction charges will be paid by the Agency requesting service. AT&T requires a complete and accurate order detail prior to acceptance and once received, the CSAB clock will start. 3.18 Effectiveness within Customer-Specific Domains This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Functionality must be effective within the SCS domain as well as within Customer- specific domains. The following are minimum requirements: 1. Provide Customers with their own administrative and operational individual service domain. 2. Each login requires a unique account. 3. Customer views should be customizable by the Customer. 4. Provide functionality to restrict Customers from being able to view other Customer domains; limitations on scope of view and scope of command are necessary. 5. Provide DMS with a global view of tools, equipment, services, and other related equipment. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 65 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: [Enter the response here – 250 words] 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe any limitations which encumber the overall effectiveness, of Customer-specific domains. AT&T Response: 1.Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T Hosted VoIP Service (AT&T HVS) has always supported separate and distinct customer- domains for administrative and operational purposes since its inception in 2006. The initial provisioning of a Customer requires the Customer to provide a unique Fully Qualified Domain Name (FQDN), to be used as an internal identifier for all system data pertaining to that Customer, and the FQDN also becomes a part of all logins to the system for the Customer. Each administrative and operational Login is created using the unique FQDN for each Customer, along with a unique User-portion to create a login that is unique system-wide. User views in the principal operational portal are limited to the hierarchy each login is assigned to. Each web view is customized to include the DMS SUNCOM logo as per Section 3.22: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 66 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Each domain limits administrators and end-Users of a specific Customer, using various web portals and clients, to access hierarchical system data to only the data belonging to that Customer – no other Customer’s data is accessible. The system also generates unique SIP Realms for each Site installed on the service, which are then used by various endpoints for access to Services affiliated with Users from the Site. DMS will be provided access to tools to view SCS data for all Customer-domains. 2.Describe any limitations which encumber the overall effectiveness, of Customer-specific domains. AT&T’s IP Flex service also offers individual service domains specific to each individual user. For example, users have the ability to login to the Enhanced Features portal and manage their features. On the following page is a screenshot that shows all the features end users can manage: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 67 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Hayes will work with the customer to establish a dedicated customer domain for VoIP traffic. Hayes typically works with the customer to isolate VoIP traffic at multiple levels, including but not limited to, a separate SIP domain for traffic to the SBC, messaging, communication manager, remote workers, and each physical location. This allows for quicker isolation of network problems and provides a unique identifier for tagging calls to the PSAP, for 911 information. Access is to Avaya System Manager and all programming is performed through a provided URL. The customer can have a login that is limited to each location or that is system wide. We will also provide account controls to administrators, to control the access for each additional user. Programming for users, trunks, announcements, agents, etc. is completed through system manager. Hayes will work with the customer to provide a working knowledge of these systems and continuing training as the customer desires additional knowledge transfers. Example images below. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 68 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 69 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.19 Infrastructure Costs Contractor shall be financially responsible for its connection to SUNCOM, including network-to- network connection facilities, circuits, and infrastructure component costs, including, but not limited to, bandwidth upgrades, equipment, software, trouble ticketing services, NOC and SOC, tools, SLA services, interfacing to CSAB, and infrastructure connections; the State will not compensate Contractor for any of these costs. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.20 Testing Hardware and Software This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Contractor will be required to test and evaluate hardware and software appropriate to the related delivery of services prior to any change in service. Contractor will provide a presentation on testing and evaluation as requested by DMS at monthly meetings or as otherwise specified. Contractor will work with DMS to adjust testing and evaluation as needed. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.21 Inspection Process DMS has the right to undertake inspections to verify that SCS components and services are being provided in accordance with the Contract. The inspection process permits DMS staff to visit facilities housing Contractor-provided SCS services. Contractor’s security policies must not limit DMS staff from inspecting facilities. This is in addition to section 6.6, Cooperation with Inspector General, of Attachment B – Final Contract. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 70 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Contractor will provide staff familiar with the equipment supporting the proposed services. 2. Contractor will provide DMS with full access to all equipment and applicable areas of the facilities. 3. When DMS has a legitimate SCS business need, upon request, Contractor will provide pictures of facilities and systems, and electronic versions of those pictures. 4. Full cooperation with inspections scheduled by DMS. 5. DMS may randomly select sites to be inspected. 6. DMS may conduct inspections prior to the initial migration of any Customers onto the Contractor’s service. 7. Prior to migrating Customers onto the proposed service, the Contractor and DMS may develop a plan for inspections. The plan may include the areas to be inspected, a timeline for the inspections, and other administrative details such as Contractor staff available for the process. 8. After each inspection, DMS will provide results of the inspection to the Contractor. 9. The Contractor’s trouble ticketing service will be the administrative record for inspections. After each inspection, DMS will notify the Contractor’s NOC and close the trouble ticket indicating that the inspection has been completed. 10. Contractor will timely take corrective actions in accordance with Attachment B – Final Contract sections 13.2 and 13.3. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. [Enter the response here – 250 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 71 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T’s Inspection process includes the following steps: 1) DMS will notify AT&T via email of the intended inspection by submitting an informational trouble ticket with subject heading “SCS Verification” three weeks in advance of the intent of verification. 2) DMS will identify the items needing verification and insert these as part of a checklist. 3) AT&T and DMS will develop a test plan,, if necessary based on the type of information on verification checklist. This test plan will lay out details such as diagrams and the requirements of the test. 4) After the test plan is complete and if one is needed, DMS will schedule a date with AT&T to conduct the visit based on the details of the checklist. This may require a visit to the Central Office (CO) or facility where the associated services are being hosted. 5)After the visit is complete, DMS should provide the results of the inspection to AT&T. At the same time, DMS will notify the SCS NOC to close the trouble ticket indicating that the inspection has been completed. 6) If AT&T agrees with the results, the corrective actions will be presented by AT&T to DMS for approval. A change request process will be utilized, where appropriate, to make the appropriate corrective changes. 7)If AT&T is not in agreement with results of inspection, further discussion and review of the results will be conducted with DMS to achieve better understanding and work toward a mutual agreed upon resolution. 3.22 Contractor Webpage Contractor is responsible for the content and management of their respective SCS product webpages. This information is hosted by the Contractor. However, all content must be approved in writing by the DMS Contract Manager before publication in accordance with section 18 of Attachment B – Final Contract. The following are minimum requirements: 1. An SCS service description with details including, but not limited to, services, features, activation codes, training, service ordering, trouble reporting, DMS rates, and Customer services information. 2. Web links to the CSAB order entry web page and ordering information. 3. All service options and not-to-exceed pricing for each option/features. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 72 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. The Contractor’s webpage must include a link to the SUNCOM webpage https://www.dms.myflorida.com/business_operations/telecommunications/suncom 2 5. All point of contact information for DMS and the individuals providing Contractor support. 6. Basic trouble reporting and troubleshooting procedures. 7. A Frequently Asked Question section. 8. Other items requested by DMS. 9. DMS SUNCOM logo and branding. The Contractor’s webpage may include the following: 1. The Contractor’s logo and branding. 2. CSAB Service Catalog, service definitions, available features, options, training materials, product support information, User Guides, System Administrator Guides, products/services ordering procedures, whitepapers, supplied equipment with definitions/specifications, maintenance information related to supplied equipment, product configurations, and applicable diagrams. 3. Other information approved in writing by the DMS Contract Manager. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.23 Network Operations Center DMS is seeking a NOC in the Contractor’s organization dedicated to dealing solely with the support of SCS, as detailed below. The NOC acts as a single point of contact that addresses any trouble isolation and resolution. The NOC will function as the point of contact for SCS Customers when placing the initial call for assistance. The NOC location does not have to be dedicated to SCS; and can be implemented in a single facility, which may also include Contractor’s SOC. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 73 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contractor must have a NOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. Interface with the MFN NOC and DMS NOC to monitor SUNCOM’s various operations services and processes. 3. NOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 4. A sufficiently staffed facility twenty-four hours a day, 365 days of the year, will respond to alarms, and receive and manage trouble ticket requests from Customers. 5. Contractor’s staff will continuously monitor the services the Contractor provides. 6. Acceptance of trouble reports from the Customer or authorized representative by telephone or electronically (if access available). 7. Unlimited answering of calls to the Contractor’s NOC. 8. A central point of control, responsible for coordination of all SCS service affecting operational issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 9. Customers will receive unlimited remediation support and consultation from operation experts at the NOC. Proactive monitoring of SCS functionality using centralized monitoring tools and a group of technical personnel. 10. Full-time operational monitoring and analysis of events from any sources. 11. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored by Contractor. 12. Ability to visibly display a form of SCS branding at the technical and Customer level, including a unique 800 number for Customer calls. 13. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 14. Monthly NOC Activity Report is due as a meeting material for the monthly operational meeting. This report must be accurate and reflective of all calls and Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 74 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. emails, and is subject to DMS’ acceptance. This report covers the activities of the NOC and SOC which will include, at a minimum: a. Number of calls, duration of calls, time to answer calls, dropped calls, abandoned calls. b. Number of emails, duration to respond to email. c. Statistically valid calculation of speed to answer calls. d. Statistically valid calculation of call abandonment rate. e. Statistically valid sample of all calls and emails. f. Statistically valid calculation of call and email accuracy. 15. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year for all services and components. 16. A primary and backup geographically redundant NOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 17. Testing for all services and facilities as necessary to resolve the problem. 18. Proactive alarm checks. 19. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 20. Escalation of troubles to higher-level support upon the Customer’s request. 21. NOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 22. Close all trouble tickets with the agreement of the Customer. 23. A single point of contact for NOC communications with the Customer. 24. For created trouble tickets, a detailed Reason for Outage (RFO) report in response to a request from DMS or the Customer. 25. A process which routinely reviews Contractor infrastructure components so DMS can determine when performance or capacity improvements are needed. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 75 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 26. Tickets based on phone calls or emails from DMS and Customers are to be opened immediately by the Contractor’s NOC staff. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 76 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in the subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed NOC. Indicate the size and scope of the implementation. 3. Describe the proposed service including the interface with the SOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the NOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting d. Central point of control. e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Monthly reporting l. Responses with resolution and updates m. Geographic redundancy n. Testing o. Proactive alarms Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 77 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. p. Escalation processes q. Monitoring and analysis from all sources r. Working directly with Customer staff s. Availability without limitation for operations, design and ad hoc tasks t. Reporting, including RFOs and monthly reports [Enter the response here - As needed to complete the response to this subsection.] Given the statements in the subsection: AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will use Hayes e-Government Resources’ existing NOC that supports State of Florida for the SCS ITN contract. Hayes has two locations (Tampa and Tallahassee) to meet operational redundancy requirements. AT&T proposes this NOC because Hayes’ organizational structure provides focused management to deliver a complete customer care package that includes 24x7x365 support. Teams of analysts with Tier 1 and Tier 2 skills own and manage a problem from its beginning to resolution. As necessary, Tier 3 analysts provide their experience and support. Hayes will provide the Single Point of Contact (SPOC) for all customer interactions and will then coordinate with the appropriate AT&T operations center as necessary based on the service line impacted. Per the clarification response to DMS, as an example if there is a problem with HVS, Hayes will receive the trouble call, and then coordinate with Mitel for additional support. AT&T will monitor the core infrastructure that will support the State’s voice network. AT&T will develop a Service Assurance Interface Agreement (SAIA) that details the Day 2 support requirements that will include Hayes’ NOC organization. Per the clarification response to DMS, AT&T has provided a Draft Example of the SAIA and will begin the process of finalizing the SAIA upon contract award. Hayes will serve as the SPOC for all service lines and also be responsible for monitoring and Day 2 support for the Hayes Hosted Avaya solution that includes the Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 78 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. ACME (or equivalent technology) session border controllers and the associated IP Flex infrastructure supporting the Hosted Avaya platform. AT&T has included SecureLogix technology as part of the core network for voice security. AT&T will utilize the SecureLogix SOC located in San Antonio, Texas, to provide monitoring and SOC support related to the SecureLogix gateways. Hayes will coordinate with SecureLogix has needed. 2.Describe the existence of a production implementation of the proposed NOC. Indicate the size and scope of the implementation. AT&T will use Hayes e-Government Resources’ existing NOC that supports State of Florida for the SCS ITN contract. Hayes has two locations (Tampa and Tallahassee) to meet operational redundancy requirements. The AT&T/Hayes NOC primary location is in Tampa. The back-up location is in Tallahassee. The NOC is staffed 24x7x365. 3.Describe the proposed service including the interface with the SOC, DMS, MFN, and the Customers. The AT&T/Hayes NOC will use existing tools, people, and processes to support the SCS ITN contract. Hayes has developed repeatable processes that provides the State today with exceptional customer care. AT&T and Hayes will create a Day 2 support model that will meet the State’s requirements for SCS. 4. Provide a significant level of detail on how the NOC services will meet the State’s expectations including, but not limited to: a. Staffing Hayes will continue to staff the NOC 24x7x365 with trained personnel. Hayes will expand the NOC functions to support the SCS. Hayes’ NOC Manager will be responsible for hiring, training, and staffing the operations to meet the State’s requirements. Escalation processes will be in place to handle any problem. b. Monitoring capabilities. Hayes will deploy VSM in support of the SCS ITN Contract. VSM is a cloud-based platform that will assist the NOC in gaining visibility and providing better customer care to the State customers. VSM provides a tool that will deliver details on monitoring, diagnosing, and reporting the service line elements associated with the State of Florida SCS ITN contract. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 79 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T has provided more information of the monitoring capabilities using VSM in sections 3.31 and 3.32. c. Management of trouble reporting VSM provides a capability for managing trouble tickets. The system will provide information from the time of the reported issue, through resolution/restoration of service. The NOC will provide details based on coordination with AT&T operation centers, as necessary. DMS will receive automated notifications from the VSM platform. d. Central point of control. The NOC will be the central point of control for all communications relating to the Service Lines associated with the ITN contract. e. Remediation support Once the ticket is logged, it will be assigned for quick and accurate remediation. Using the ticket system prior calls can be reviewed to assure assigned resources can look at past issue that may shortcut newly reported troubles, reducing repeat calls. f. Proactive monitoring VSM software will monitor all aspects of the solution on a 24x7x365 basis. Automated alerts will be generated and sent to the NOC for resolution. g. Full-time monitoring Full-time 24x7x365 monitoring is provided. h. Coordination with all affected parties The NOC will coordinate issues, even if they are with a third party. The ticket will remain open until the issue is resolved, no matter the vendor. i. SCS branding SCS branding can be added to both the trouble ticket system and the monitoring solution. j. Public Safety Customer precedence Public Safety precedence can be added to the trouble ticking system and the monitoring system. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 80 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. k. Monthly reporting Monthly reports will come from both the ticketing system and the monitoring system. Hayes will coordinate with AT&T operation centers to incorporate monthly metrics as appropriate. l. Responses with resolution and updates Responses with resolution will come from the ticketing system with back up data from the monitoring system. m. Geographic redundancy Geographic redundancy is provided with two NOC locations. n. Testing The monitoring tool and the technical staff will provide testing on all applications provided. o. Proactive alarms Proactive alarms will come from the monitoring tool alerting the NOC staff, DMS and anyone else required to be notified. p. Escalation processes An escalation process will be provided to DMS upon contract award. q. Monitoring and analysis from all sources Monitoring with analysis on all applications, connectivity and devices is included. r. Working directly with Customer staff The NOC will work directly with customers and any staff required. s. Availability without limitation for operations, design and ad hoc tasks Hayes will serve as the SPOC for State of Florida service lines associated with the SCS ITN Contract. There are no restrictions placed on the State for support requirements. t. Reporting, including RFOs and monthly reports AT&T will provide RFOs and Monthly reports – the details of the reports can be agreed upon during negotiations. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 81 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.24 Security Operations Center Security Operations Center services and functions are applicable to all proposed functionality, except for Service Category 4, Centrex Services. DMS is seeking a SOC in the Contractor’s organization dedicated to dealing solely with security issues, as detailed below. The SOC receives Customer requests for assistance via the NOC. The SOC does not receive calls from Customers. The SOC location does not have to be dedicated to SCS; and can be implemented in a single facility which may also include Contractor’s NOC. The following are minimum requirements: Contractor must have a SOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 3. A sufficiently staffed facility twenty-four (24) hours a day, 365 days of the year, will respond to alarms, and receive and manage security related trouble ticket requests from the NOC. 4. Staff will continuously monitor the services the Contractor provides. 5. A central point of control, responsible for coordination of all SCS affecting security issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 6. Unlimited remediation support and consultation for Customers from operation experts at the SOC. 7. Proactive monitoring of security functionality using centralized monitoring tools and a group of technical personnel. 8. Full-time operational monitoring and analysis of security events from any sources. 9. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 82 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 11. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year, for all services and components. 12. Primary and backup geographically redundant SOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 13. Testing for all services and facilities as necessary to resolve the problem. 14. Proactive alarm checks. 15. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 16. Escalation of troubles to higher-level support upon the Customer’s request. 17. Full-time operational monitoring and analysis of events from any sources. 18. SOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 19. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 20. Continuous monitoring support of all services and network security component being managed and will respond and assist effectively to mitigate any threats. 21. SOC staff with the ability to make security changes in real-time in response to proactive and reactive security concerns. 22. Ongoing security service tuning as part of the SCS security service, including updates to attack signatures, thresholds, hardware, software, and procedures (day-to-day production implementation). 23. Address security threats originating within the State intranet, as well as from the internet, and be both proactive and reactive for both intranet and external connections. Upon receipt of an alert from equipment, or active verification by SOC personnel of a cyber- attack, the SOC opens an incident ticket to track the event through the mitigation process. An audio conference bridge may be established by the SOC and used during the mitigation process. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 83 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 24. An alerting process, signaling an attack is in process. Alerts, distribution lists, and processes are related to the specific security service proposed by the Respondent; therefore final, detailed, operational procedures are to be developed during the implementation phase with DMS and Customers. Completed documented processes are required before Customers are migrated to SCS. Operational procedures will include but are not limited to the following: a. A matrix of alert levels and corresponding notifications, including members of email distribution lists, subject to final approval by DMS. b. Alert processes dependent on attack severity and type. c. Various interactions between the SOC, DMS, and Customers depending on attack severity and type. d. Notifications tailored to the type and severity of the attack and will be sent to various distribution lists. e. Distribution lists to send information to specific individual staff informing them of attack types and severity. f. Updated alert processes dependent on Customer needs, as agreed in writing by the Contractor and DMS. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed SOC. Indicate the size and scope of the implementation. 3. Describe the proposed security service including the interface with the NOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the SOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 84 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. d. Central point of control e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Responses with resolution and updates l. Geographic redundancy m. Testing n. Proactive alarms o. Escalation processes p. Monitoring and analysis from all sources q. Working directly with Customer staff r. Availability without limitation for operations, design and ad hoc tasks s. Continuous monitoring and threat mitigation t. Real-time changes u. Security service tuning v. Scope of service, proactive resolution, security incident ticketing and tracking w. Alerts, distribution lists, and security operational processes 5. As part of the response, discuss the use of: a. Geo blocking (ability to monitor and block traffic originating from specific locations throughout the world) Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 85 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Reputation-based (detection and blocking of traffic from sites known to be “bad actors”; based on near real-time database updates) c. Application blocking (blocking of undesired applications) 6. The Respondent’s Response must include the following operational processes which will be finalized in the implementation phase: a. Alert levels and corresponding notifications b. Interactions between the SOC, DMS, and Customers c. Tailored notifications d. Use of and construction of distributions lists [Enter the response here - As needed to complete the response to this subsection.] AT&T Response: 1.Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will use Hayes e-Government Resources’ existing NOC to support the SOC requirements. The details of section 3.23 apply to 3.24. Hayes will have on staff , Tier 3 Security Engineers, two resources that have historically supported the State of Florida under the AT&T MFN contract. The NOC will handle all Tier 1 and Tier 2 related tickets and escalate to Tier 3 as required. AT&T/Hayes meets the requirements of this section but would like to have more technical discussion relating to requirement #8, as well as the overall security strategy (section 3.28, below) with the State. AT&T is providing a Core Network to support the UC and Contact Center services – the core is a private network with no public Internet advertisements. The security services provided will not touch the State’s WAN, but be isolated to the AT&T core network. 1.Describe the existence of a production implementation of the proposed SOC. Indicate the size and scope of the implementation. AT&T will use Hayes e-Government Resources’ existing NOC that supports State of Florida for the SCS ITN contract. Hayes has two locations (Tampa and Tallahassee) to meet operational Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 86 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. redundancy requirements. The AT&T/Hayes NOC primary location is in Tampa FL. The back-up location is in Tallahassee FL. The NOC is staffed 24x7x365. 3. Describe the proposed security service including the interface with the NOC, DMS, MFN, and the Customers. As part of the proposed Core Network, AT&T will include AT&T Distributed Denial of Service (DDoS) Defense and AT&T Managed Security Service – Voice (SecureLogix gateways) as further described in Section 3.28 below. Hayes NOC/SOC personnel will interface with the AT&T Threat Management team located in Durham, North Carolina (staffed 24x7x365) for DDoS related issues and also with the SecureLogix operations center located in San Antonio, Texas (staffed 24x7x365) for Telephony DDoS related issues. 4. Provide a significant level of detail on how the SOC services will meet the State’s expectations including, but not limited to: a. Staffing Hayes will continue to staff the NOC 24x7x365 with trained personnel. Hayes will expand the NOC functions to support the SCS. Hayes NOC Manager will be responsible for hiring, training, and staffing the operations to meet the State’s requirements. Escalation processes will be in place to handle any problem. b. Monitoring capabilities. Hayes will deploy the VSM platform in support of the SCS ITN Contract. VSM is a cloud-based platform that will assist the NOC in gaining visibility and providing better customer care to the State customers. VSM provides a tool that will provide details on monitoring, diagnosing and reporting the service line elements associated with the State of Florida SCS ITN contract. AT&T has provided more information of the monitoring capabilities using VSM in sections 3.31 and 3.32. c. Management of trouble reporting VSM provides a capability for managing trouble tickets. The system will provide information from the time of the reported issue, through resolution/restoration of service. The NOC will provide details based on coordination with AT&T operation centers as necessary. DMS will receive automated notifications from the VSM platform. d. Central point of control. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 87 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The NOC will be the central point of control for all communications relating to the Service Lines associated with the ITN contract. e. Remediation support Once the ticket is logged it will be assigned for quick and accurate remediation. Using the ticket system prior calls can be reviewed to assure assigned resources can look at past issue that may shortcut newly reported troubles. Reducing repeat calls. f. Proactive monitoring VSM software will monitor all aspects of the solution on a 24x7x365 basis. Automated alerts will be generated and sent to the NOC for resolution. g. Full-time monitoring Full-time 24x7x365 monitoring is provided. h. Coordination with all affected parties The NOC will coordinate issues even if they are with a third party. The ticket will remain open until the issue is resolved no matter the vendor. i.SCS branding SCS branding can be added to both the trouble ticket system and the monitoring solution. j. Public Safety Customer precedence Public Safety precedence can be added to the trouble ticking system and the monitoring system. k. Monthly reporting Monthly reports will come from both the ticketing system and the monitoring system. Hayes will coordinate with AT&T operation centers to incorporate monthly metrics as appropriate. l. Responses with resolution and updates Responses with resolution will come from the ticketing system with back up data from the monitoring system. m. Geographic redundancy Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 88 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Geographic redundancy is provided with two locations of the NOC. n. Testing The monitoring tool and the technical staff will provide testing on all applications provided. o. Proactive alarms Proactive alarms will come from the monitoring tool alerting the NOC staff, DMS and anyone else required to be notified. p. Escalation processes An escalation process will be provided to DMS upon contract award. q. Monitoring and analysis from all sources Monitoring with analysis on all applications, connectivity and devices is included. r. Working directly with Customer staff The NOC will work directly with customers an any staff required. s. Availability without limitation for operations, design and ad hoc tasks Hayes will serve as the SPOC for State of Florida service lines associated with the SCS ITN Contract. There is no restrictions placed on the State for support requirements. t. Reporting, including RFOs and monthly reports AT&T will provide RFOs and Monthly reports – the details of the reports can be agreed upon during negations. 3.25 Highly Available and Highly Reliable Design Characteristics This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 89 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. SCS functionality provides support for mission critical agency Customers. Contractor is therefore required to provide hardware, software, and processes designed to be highly available and highly reliable (HA/HR). The design characteristics for HA/HR are as follows: 1. Provides designs to eliminate single points of failure, including minimal convergence times. 2. Utilizes redundant hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3. Utilizes automated interactions between systems or services to detect when a component has failed. 4. Utilizes multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5. Utilizes equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintains the entire SCS infrastructure at normal operational functionality and must not impact performance, regardless of cause. Maintaining the infrastructure includes, but is not limited to, performing required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. 7. Conduct, at a minimum, annual failover testing, which will be scheduled in coordination with the Department, and provide the Department with a certification summarizing the results of the failover testing and collected data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. AT&T will conduct annual testing of the SCS mini-core network, schedule the failover test with DMS, and provide a document summarizing the results of the failover test. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 90 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.26 Cooperation with Other Contractors DMS may award SCS to multiple Contractors, and each Contractor shall fully cooperate with such other Contractors, DMS, and Customers. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or by DMS employees. Given the statements in this subsection: 1. Describe the corporate commitment to interact and work collaboratively with other SUNCOM contractors and subcontractors, creating a team of SUNCOM service providers. [Enter the response here - 100 words] AT&T Response: 1. Describe the corporate commitment to interact and work collaboratively with other SUNCOM contractors and subcontractors, creating a team of SUNCOM service providers AT&T understands that DMS may award SCS to multiple vendors and commits to collaborating with other SUNCOM contractors and subcontractors. AT&T has a long history of working with the State on large scale projects with many entities; if awarded SUNCOM services, we will continue to work in a spirit of cooperation and professionalism. Due to customer privacy issues and laws, AT&T reserves the right to request / require a Letter of Authorization from DMS and/or end-users as part of the collaboration. 3.27 Monitoring and Operational Management Proactive monitoring for system, component, or service functionality, referred to as up/down status, and general operational health for all service components utilized in providing SCS is the responsibility of the Contractor. The Contractor is required to provide daily operational management for all such service components. The Contractor must monitor SCS components with notifications, traps, and/or alerts provided from performance monitoring systems. The Contractor is also required to provide commercially reasonable and customary support for all end-to-end operational concerns, but is not directly responsible for addressing Customer LAN performance Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 91 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. issues. These commercially reasonable support activities include, but are not limited to, interfacing with DMS, Customers, the MFN Contractors to the extent feasible, and any SUNCOM Contractor providing a component of SUNCOM service experiencing operational concerns. The Contractor is required to provide a final root cause determination if the cause is not within the Customer’s LAN. If a Contractor identifies an operational concern as being within a Customer’s LAN infrastructure, and DMS concurs with that assessment, the Contractor will notify the Customer, and close the ticket. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.28 Security This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex. The following are minimum requirements: 1. Contractor is required to ensure that security practices and safeguards are provided to minimize susceptibility to security issues and prevent unauthorized access. This includes SIP-specific gateway security for SIP firewalls, where applicable. Contractor is required to ensure that security practices and policies are regularly updated and audited. 2. The general areas of security to be addressed are: a. Denial of service: Contractor is required to provide safeguards to prevent hackers, worms, or viruses from denying legitimate users from SCS access. b. Intrusion: Contractor is required to provide safeguards to mitigate attempts to illegitimately use SCS. c. Invasion of Privacy: Contractor is required to ensure that SCS is private and that unauthorized third parties cannot eavesdrop or intercept communication sessions. d. General assistance: Contractor is required to assist in investigating and remediating security concerns. This includes support with diagnostics to determine whether the root cause of an issue is within the Customer LAN. 3. Services and features for SCS that will be based on the topics listed below: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 92 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Contractor’s managed security services must interact with Customers and with other SUNCOM Contractors, such as MFN and its related security components, including the MFN NOC and SOC. b. Contractor must address security threats originating within the MFN and SCS intranet environments as well as from the PSTN and internet. c. Contractor must provide both proactive and reactive security efforts for both intranet and external connections. d. Contractor’s security measures must include, at a minimum, deep packet inspection and options for media encryption. e. Systems and processes must be refreshed to mitigate the constantly changing threat environment. f. Contractor must provide the capability of capturing real-time information to consolidate log source event data from device endpoints utilized with SCS. Real- time information from log sources includes MFN and other SUNCOM contracted services. g. Contractor must provide various security notifications, reports and Dashboards for DMS and Customers. h. Contractor must comply with Customer-specific security policies and regulations. The security service protecting SCS can be part of the Respondent’s commercial infrastructure and is not required to be a standalone implementation for SCS. i. To support the Customers, Contractor will participate in security compliance audits, training, awareness, policy development, and the development of best practices. j. Provide security for all their systems and services, which includes, but is not limited to, mitigation of volumetric attacks (sending a high amount of traffic, or request packets, to a targeted network in an effort to overwhelm its capabilities) and application-based attacks (exploiting vulnerabilities of an application), with a demarcation at the MFN network to the extent feasible. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 93 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe the security functionality of the proposed services and the related report(s) and Dashboard(s), including any real-time views, to be provided to DMS and Customers. 3. Describe how the MFN NOC and SOC, and Customers, will interface with these fully managed security services. 4. Describe options for the various security notifications to DMS and Customers. 5. Describe both the proactive and reactive methods of security efforts for both intranet and external connections. 6. Describe how the services and processes are refreshed to mitigate the constantly changing threat environment. 7. Describe options to collect Layer 7 application payloads, for example using deep packet inspection technology. 8. Describe any proposed support for SIP signaling using Transport Layer Security. 9. Describe how encryption for media streams is offered. [Enter the response here – As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. AT&T has reviewed the security requirements. Some require more in-depth technical discussions (i.e., #7 “Describe options to collect Layer 7 application payloads,” for example, “using deep packet inspection technology,” and #9 – “Describe how encryption for media streams is offered.” AT&T did not include technology to meet these requirements in the core network). AT&T’s core network will include two managed security services that will help protect the State’s communications infrastructure, 1) AT&T Standard DDoS that protects the two 10G Internet circuits that are part of the core network, and, 2) AT&T Managed Security – Voice (this platform is Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 94 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a voice firewall). AT&T has partnered with SecureLogix and will integrate their SIP platform devices into the Core Network to provide a fraud management and Telephony Denial of Service (TDOS) capability that will reside north of the Session Border Controllers. AT&T would like to have a deep-dive technical discussion relating to the State’s overall security strategy for SCS during the negotiation phase to ensure AT&T can meet the expectations of the State. 2. Describe the security functionality of the proposed services and the related report(s) and Dashboard(s), including any real-time views, to be provided to DMS and Customers. AT&T Distributed Denial of Service (DDoS) includes the following components: x Distributed Denial of Service (DDoS) Defense is a managed security service that is designed to detect and mitigate distributed denial of service attacks before they reach your network. DDoS Defense helps identify and block malicious packets in near real time to help you prevent possible negative affects regarding the flow of your business traffic. Figure 1: AT&T DDoS Defense Architecture Overview — With DDoS Defense, a network detection facility monitors your network traffic for a specified set of protected IP addresses. The solution gives you the following features: x DDoS Defense Reporting Portal—is available via BusinessDirect®. From this site, you can access anomaly reports, historical archived data, traffic information, and email trap alerts. You can find a variety of security information all in one place, accessible from the Internet. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 95 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Service Level Agreement (SLA)—specifies mitigation starts within 30 minutes of identification, if you choose automatic attack mitigation. If you choose the manual/notification-first option, mitigation begins within 30 minutes of your concurrence. So, you get timely notification and mitigation in writing. Benefits—DDoS Defense is a service designed to help detect and mitigate volumetric DDoS attacks. It uses a detection device that examines your NetFlow data. Within the AT&T IP backbone, DDoS Defense is designed to identify and mitigate known attacks to help prevent malicious traffic from reaching your network. DDoS Defense helps keep your business running smoothly by filtering out known malicious traffic before it impacts your business. How it Works — The DDoS Defense Service includes DDoS detection and mitigation that takes place within AT&T’s backbone and provides protection against volumetric attack traffic before reaching the customer site. It consists of a network detection device, which examines samples of customer traffic flow data from the AT&T network for each IP address identified by customer. Upon detection, or customer notification of a perceived DDoS Attack, AT&T can reroute traffic targeted at an attacked host through the AT&T IP Backbone to a shared Scrubbing device which then ‘scrubs” the rerouted traffic by dropping the suspected DDoS attack traffic. The DDoS Defense Service is designed to then pass valid traffic to the Customer access router. AT&T will resume the normal routing of customer traffic once AT&T determines the DDoS attack has subsided. The customer will have access to reports on the attack and mitigation activity through a customer-specific portal (“DDoS Defense Portal”). Additional Benefits x During the first two (2) weeks following the Service Activation Date, examine samples of customer traffic flow data and analyze patterns within such data in order to baseline customer traffic patterns to assist in determining when a DDoS attack is occurring x When AT&T believes that conditions so warrant; (a) issue Alert(s) to customer about IP Threat(s) which shall direct customer to the DDoS Defense Portal for further information; (b) provide information via the DDoS Service Portal to assist customer in addressing and/or mitigating IP Threats Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 96 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Notify customer via email within fifteen (15) minutes, and where warranted, by telephone within twenty (20) minutes, when AT&T believes a DDoS attack is occurring x Provide customer access to reports on specific attacks and mitigation activity through an AT&T specific website provided to customer; and x Make available to customer the Traffic Anomaly Detection analysis and Traffic Anomaly Detection reports related to any DDoS Attacks on customer during the period in which DDoS Service is provided to customer. All reports are AT&T Proprietary Information and are subject to the terms and provisions of the Agreement. Traffic Anomaly Detection — AT&T uses sampled traffic flow data from access routers within the AT&T network. This data is directed to the AT&T Anomaly Traffic Detection devices. Traffic Anomaly Detection has two algorithms that run on a single detection portal. The first algorithm looks for “Misuse Anomalies” while the second algorithm looks for “Profiled Anomalies”. Traffic Anomaly Detection, using both algorithms, is designed to detect anomalous traffic patterns that are considered malicious and to alert Customer that mitigation may be warranted. Detection Capabilities and Exclusions — The DDoS Defense Service is designed to detect and help protect against attacks that are volumetric in nature. A volumetric attack is defined as an attack that sends high volumes of traffic designed to over- utilize bandwidth and eventually deny access for legitimate users. Volumetric attacks include those attacks listed in the Volumetric Attack Types and Description table set forth below. Volumetric attacks do not include: (i) application layer attacks (those that primarily target applications); (ii) SSL attacks (those aimed at exploiting the CPU intensive nature of encrypting and decrypting packets); and (iii) “low and slow” attacks (those that consume a high number of connections and can exhaust server resources). Volumetric Attack Types and Descriptions Attack Type Description Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 97 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Spoofed Sending packets with a forged source address Malformed Sending packets with abnormal bits or flags set Floods Sending high rates of legitimately formed packets Null Sending packets with no content or illegitimate protocol Fragmented Sending packet fragments that will never be completed Brute Force Sending packets that exceed defined flow rates threshold DDoS Anomalies — Misuse Anomalies are traffic patterns that are of known DoS signatures, including high rates of protocol fragments, ICMP, SYNs, RSTs and Nulls (No payload). Profiled Anomalies are traffic patterns that have exceeded the learned baselines that have been generated by AT&T, based on a sliding two-week interval of customer traffic flow. Profiled thresholds are set at certain levels of Packets Per Second (“PPS”) or Bits Per Second (“BPS”) in excess of the pre-determined baseline. Both Misuse Anomalies and Profiled Anomalies have three severity levels: LOW, MEDIUM, and HIGH. Low level anomalies are generated when traffic exceeds a minimum threshold. Medium level anomalies occur when the traffic exceeds a higher threshold value. A High level anomaly occurs if the attack exceeds a higher threshold and is sustained for 300 seconds (5 minutes). An Alert is automatically generated in response to a High level anomaly. Low and Medium level anomalies can be viewed via the DDoS Defense Portal. Anomaly notifications will be deleted after thirty (30) days if Low level, sixty (60) days if Medium level and one year if High level. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 98 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Mitigation — Network Packet Scrubbing facilities use centralized DDoS mitigation devices to mitigate known malicious packets destined to the customer network. A predefined BGP speaker will instruct a facility to re-route customer traffic to one or more Scrubbing facilities. The BGP speaker will advertise the specific /32 address that is being attacked. This will reroute only that traffic targeted for the specific IP address to one or more of the AT&T Scrubbing facilities. After the Scrubbing facilities mitigate the malicious content, traffic determined to be valid will be forwarded back to the customer through a path that includes an AT&T managed virtual private network (“VPN”). Customer is not required to purchase VPN services from AT&T for mitigation to take place. Methods of Triggering — AT&T will activate the DDoS Defense Service mitigation via BGP speaker within the AT&T network. During service enablement, customer may choose between Automatic Mitigation and Manual Mitigation. x Automatic Mitigation: When the AT&T detection device identifies a volumetric attack and provides an Alert to the S/NOC and the customer, the work center will trigger the start of mitigation prior to notifying the customer. AT&T Managed Security – Voice is provided by our Strategic Partner SecureLogix. Telephony Denial of Service (TDoS) is a form of DoS that affects government, enterprise, and small business voice systems. It is the most significant threat to voice systems and by far the most common form of voice-based DoS. The reason for this is that the Public Voice Network (PVN) is no longer a closed network. It uses VoIP heavily and connects more and more to the Internet through the Session Initiation Protocol (SIP). SIP is also increasingly used for enterprise SIP trunks, which connect voice networks to the PVN. The following figure illustrates the PVN, trunking, and target systems. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 99 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Despite the deployments of VoIP and SIP, end-to-end SIP is very rare. While an attacker may use SIP to generate calls, the victim government or enterprise is likely to use a combination of TDM and SIP trunking. This means that end-to-end Internet Protocol (IP)-based DoS techniques that rely on IP-level protocol issues are not effective. For example, SIP INVITE floods, REGISTER storms, and malformed or “fuzzed” packet attacks sent across the PVN are just not practical. The PVN contains many service providers, who may translate calls between SIP and TDM. Also, even within SIP networks, devices such as Session Border Controllers (SBCs) terminate and regenerate SIP messages, making it difficult to transmit packet-level attacks. The primary attack unit is not an IP packet, but rather a malicious call. These calls are virtually always originated with SIP but will arrive at the victim site as a call, whether on SIP, TDM, or whatever mix of systems. SIP trunks, consumer/cable SIP offerings, Internet-based SIP services, softphones, and smart phones all combine to make automated call origination with spoofed or anonymous calling numbers cheap and easy. It is simple to use free software, such as the Asterisk IP PBX, the SIP call generator, and other freeware tools, to automatically generate calls. These tools make it possible to generate hundreds or thousands of concurrent Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 100 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. calls. In the near future, distributed TDoS will be possible, where a voice-aware botnet can be used to generate tens of thousands of simultaneous calls. SecureLogix® Solution Overview The SecureLogix solution is a software system, available to be deployed as Customer Premise Equipment (CPE) or cloud-based, that supports SIP and TDM trunking. The solution monitors all voice traffic at the edge of the network and provides firewall and Intrusion Prevention System (IPS) capabilities that detect and mitigate malicious calls, such as those making up a TDoS attack. The solution integrates with common network infrastructure such as Cisco routers and SBCs through network interfaces, also allowing a cloud-based deployment. A high-level architectural diagram of the SIP solution is shown below: The centralized Business Rule Management System (BRMS) engine is especially important. Game theory teaches us that a small increase in attack complexity requires a substantial increase in defense capability. Network infrastructure components such as IP PBXs, SBCs, and data security products (which are not welcome on voice networks) do no offer sufficient flexibility to respond to new attacks such as complex distributed TDoS. It is impractical to rapidly push new software into voice networks. The BRMS engine within the SecureLogix Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 101 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. solution allows new business rules and policies to be built without impacting the underlying software. All of the call attributes and, in the case of VoIP, SIP signaling attributes, are available to feed new business rules. Call control options are also available. Support for semi- static and dynamic white and black lists is also available. A set of network queries, to include source phone number checks, number type checks, and queries to call authentication services, are also available. This allows any combination of business rules for different signatures, vertical requirements (911, other emergency services, health care, or financial services), or specific customers to be built without changing software. Existing policies and rules implement TDoS mitigation by scoring all calls through an inspect, probe, and test/analyze set of filters. The following figure illustrates this concept: In addition, AT&T is totally committed to the control of toll fraud. While no telecommunications system can be entirely free from risk of toll fraud, earnest attention to system security can reduce that risk considerably. AT&T devotes substantial resources to detect suspicious calling patterns, alert businesses, and catch violators. We call this program AT&T NetPROTECT Basic, and it is provided to all AT&T long distance business customers at no cost. NetPROTECT Basic monitors both outbound domestic and international 24-hours a day, 7 days a week. We provide timely notification of suspicious calling patterns as soon as the customer can be reached. This program also includes customer education security Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 102 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. seminars conducted throughout the country via web meeting. Additionally, security experts who can initiate investigations and answer questions regarding toll fraud staff a 24-hour hot line. (items #1-2 started on pages 99-100, respectively). 3. Describe how the MFN NOC and SOC, and Customers, will interface with these fully managed security services. DMS Customers will be able to email and/or call the Hayes NOC/SOC for support. 4. Describe options for the various security notifications to DMS and Customers. DMS will receive email notifications and alerts from the NOC/SOC. 5. Describe both the proactive and reactive methods of security efforts for both intranet and external connections. AT&T would like to further discuss this requirement with the State. We want to ensure there is a clear view of what AT&T will be providing from a security perspective. 6. Describe how the services and processes are refreshed to mitigate the constantly changing threat environment. AT&T Threat Management team updates the DDoS Filtering criteria as new information is learned. Additionally, the Threat Management team makes recommendations to our customers on security alerting thresholds based on changes to the threat environment. The SecureLogix SOC applies changes as well based on threat changes in the TDOS environment. 7. Describe options to collect Layer 7 application payloads, for example using deep packet inspection technology. AT&T would like to discuss this requirement further with the State. We did not include any deep packet capture capability in the core network to support UC and SIP. 8. Describe any proposed support for SIP signaling using Transport Layer Security. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 103 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Per the clarification response to DMS: AT&T Response: AT&T can support TLS for SIP trunking. AT&T can support TLS in the Hosted Avaya solution at no additional cost to the State. This is how TLS and Certificates are used with Avaya: x TLS encryption is used for secure connections across control links –CM 7.0.1 offers the ability to create TLS connections for: • CM to H.323 phone signaling channel • CM to H.248 control channel –CM may operate in FIPS mode or not in FIPS mode to support TLS. x TLS is a client-to-server protocol –Exchanges crypto list and version –Exchanges identity certificates for validation • Name fields • Signing authority • Digital signature for this certificate x Avaya’s approach for cert management is to: –Offer new Product Identity certificates and Trusted CA certificates with enhanced signatures (SHA2 and 2048 key length) –Be able to receive and validate both: • Existing certificates with signature (SHA1-1024) • New certificates with signature (SHA2-2048). x TLS links to phones and gateways, we are only concerned with the “C Identity certificate” on CM. AT&T National HVS supports SRTP and TLS (or SIPS) Encryption as an Optional service. The optional service is priced per Subscriber at a given Location and is included in the Vendor Service Catalog (HVS Encryption) at $1.75 per seat. 9. Describe how encryption for media streams is offered. AT&T would like to discuss this requirement further with the State. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 104 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.29 Authentication Server This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. All SUNCOM network devices, security devices, and any network-related and tools servers are required to support dual factor authentication. The expectation is that this service will be used by other SUNCOM Contractors, DMS, and Customer staff, with the long-term objective of having as few different logons as possible. Single sign-on is preferred. Given the statements in this subsection: 1. Describe the sign-on process and how that will interface and integrate with any related components of MFN and other SUNCOM contracted services. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe the sign-on process and how that will interface and integrate with any related components of MFN and other SUNCOM contracted services. The State will have access to several web portals based on the associated service line ordered from the SCS ITN contract. These web portals support single-sign on, and, in some cases, multi-factor authentication. Accounts will be created for authorized users and training provided as needed. The number of authorized users the State can request is unlimited. AT&T will ask the State to provide a list of Users who will serve as the Administrator. The Administrators will receive training, so they can create accounts for new Users and manage the list of authorized Users. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 105 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.30 Contractor Meetings with DMS Contractor is required to attend all meetings referenced in this subsection. Meetings will be held at the DMS office in Tallahassee, Florida. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person, or allow remote attendance via a mutually agreed upon conferencing service. For all meetings referenced herein, Contractor is responsible for the business and administrative tasks associated with the meetings including, but not limited to, coordinating with the Department to schedule the required meetings, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. The Department, in its sole discretion, may request to reschedule the meeting. 3.30.1 Monthly Operational Meetings The Contractor is required to meet at least monthly with DMS to review and audit, at least, NOC, SOC, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns (review of NOC/ SOC tickets), technical updates/changes, SLA compliance, security, policy, design, and administrative topics. While there will be discussions of current and future services, these meetings are not sales meetings. Agendas for these meetings will include operational and administrative items including, but not limited to, review of operational concerns (review of NOC/ SOC tickets), review of NOC Activity Report, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed Operational Changes. 3.30.2 Project Management Monthly Review Meetings The Contractor is required to meet monthly with DMS for project management during the Project Implementation Phase. The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. The agendas for these meetings will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 106 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.30.3 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase and must occur within fifteen days of acceptance of the Project Charter. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting in person. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.31 Management Service, Systems, and Associated Dashboards This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Various management systems must monitor in real-time the integrity of all major SCS components. To provide an effective monitoring service, Contractor, DMS, and Customers must have access to one or more status Dashboards that provide a status of the proposed services. Monitoring the PSTN is not within the scope of SCS management systems. The following are minimum requirements: 1. Real-time access to a reporting Dashboard with representations of system functionality for DMS and Customers. For example, a security Dashboard would show a visual representation of an attack in progress. 2. Provides views and reports which include real-time and historical information, and provides quality assurance. 3. The management system has multiple levels of security access. Management and configuration functions are password protected and logs are kept of all access and changes. Two-factor authentication is preferable. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 107 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. The status Dashboard is generated by the management system or from the same data received by the management system. The status Dashboard is graphical in nature, depicting site locations on a geographic map. The status Dashboard utilizes icons, colors, and text as a means to relay information to the viewer. 5. Dashboard views for DMS are unrestricted, providing full view of management information. Dashboard views for Customers restrict visibility to that specific Customer. Dashboard views allow DMS and Customers to add and remove elements. 6. Access to the status Dashboards and management systems is unrestricted, read-only access via the internet using a wide range of web browsers which do not require the installation of plug-in modules. 7. Contractor is responsible for monitoring all components provided as part of SCS. 8. Provides read-only access to all management and system-level information about SCS services in its various forms. 9. The management system provides alerts for any down or degraded service via email with a description of the issue. 10. The management system proactively alerts when thresholds are exceeded. Thresholds will be determined during system implementation in conjunction with DMS or Customer input based on the specific threshold being set. 11. Thresholds can be set in advance; both for general use, as specific by Customers, and for those thresholds which are an SLA violation. 12. The management system can tie in directly to other tools, such as performance tools, by clicking on the network objections. 13. DMS and Customer views of management system messages for each proposed service needs to be accessible through the management system, or a tool set within the operational suite of tools. 14. The management system is capable of doing analysis and severity summary of performance data (for example, system log). 15. The management system can provide web accessible view functionality from mobile devices. 16. The management system offers the ability for NOC and SOC personal, DMS staff, and Customer operations staff to generate reports used to analyze performance and for general diagnostic purposes. This may include: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 108 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Daily traffic reports. b. Peak reports that indicate the day and hour when the most traffic occurred during the period of the traffic study. c. Hourly reports can be generated that indicate the date the traffic occurred and the usage for each hour. 17. Access to a web-based Dashboard (screen view, and web accessible view), which includes a view of the management system across all Contractor’s SCS applications, and views of generated reports. 18. There will be no limitation on the number of licenses to access the management system. 19. Each sign-on access requires a unique account and single sign-on. 20. The management systems should have the functionality for Customers to configure options related to emailing reports and alarms on a daily and weekly basis. This includes notifications based on performance at certain thresholds and other factors related to the critical nature of the report or alarm. 21. The management systems should have the ability for DMS and Customers to perform system performance tests. 22. Provides Customers flexible email distribution list functionality. For example each Customer has the ability to develop their own distribution list. 23. Provides DMS and Customers the ability to generate their own reports from the Dashboard on an ad hoc basis, or as part of a predefined automatically generated reporting set. 24. When a new device is added, as part of the installation process, Contractor should populate the new device in the management system within two (2) business days of the installation. 25. Contractor will work with DMS and the various subcontractors to develop and implement naming conventions to facilitate common conventions to be viewed on the related Dashboards and related publications. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 109 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: To aid DMS in its review, separate the response to this subsection into two areas, 1) how the management systems function, and 2) how the management system will assist DMS and Customers in their quality assurance efforts. 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe how access to the management system will be provided to DMS and Customers via different levels of detail. 3. Describe the proposed reporting (e.g. Portable Document Format, Comma Separated Value, Structured Query Language), screen view, and web accessible view functionality to be provided. 4. Describe the proposed status Dashboard including, but not limited to, the status Dashboard views, the source of the underlying data, user access control, and customization options. 5. List the monitoring functionality for different devices such as SIP gateways and SBCs. 6. Describe where read-only access will be permitted. 7. Describe the reporting, screen view, and web accessible view functionality to be provided. Describe options for distribution of reports. 8. Provide information regarding the quality assurance testing of systems, if available. [Enter the response here - As needed to provide a complete response] AT&T Response: x Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. The NOC will use the VIRSAE Service Management (VSM) platform to provide real time graphical views of data points as they stream in from supported systems. The dashboards are highly configurable and include Individual dashlets that target vital aspects of communications systems, and the interactions between the various technology components. Dashboards significantly reduces time to repair by pin-pointing the underlying cause of issues. They do this by automating the myriad of diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 110 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. and the results are displayed on a dashboard, color-coded to reflect solution health. Management system dashboards significantly reduces time to repair by pin-pointing the underlying cause of issues – the item(s) on the dashboard that are amber or red are the most likely cause of an issue or impending issue. Items monitored include not only server hardware and Operating System, but also essential aspects of each Application which have their own specific requirements and capacity limitations. Application API’s are also included. The VSM system continually collects diagnostic data from a myriad of sources within system components to detect potential incidents. Incidents carrying sufficient priority are notified to DMS, as well as (if desired) advising the Customer using the Customer contact list. Notifications are delivered over webservices API, SMS, email, or push notification to an Android or Apple device. Notifications contain detailed descriptions and, in some cases, recommended actions. The VSM system can trigger alarms when certain system capacities reach thresholds that could lead to system performance degradation. Usage statistics are retained for up to one year, so changes in usage over an extended period of time can be tracked. The VSM system thresholds can be applied across all DMS customers, individual customers, or individual administered components within customers. Incident management, and therefore SLA adherence, is not included in management system. The VSM systems mobile device App shows alarms and details, and gives users the option to resolve one, or several alarms from their chosen device. The App retains a push notification history. Per the clarification response to DMS, the following detail on VSM is provided: VSM is a market driven, innovative service that cohesively delivers proactive service management across multi-vendor communication applications. It focuses on discovering, analyzing, optimizing, predicting and then prevention within complex environments. VSM applies and follows world leading best practices such as ITIL. By following the ITIL methodology the following areas of management are provided: Availability Manager Availability Manager increases application uptime. It goes beyond alarm monitoring – automatically performing corrective actions which greatly enhance availability. Availability Manager includes an ever-growing knowledgebase which links known problems with proven actions to quickly prevent business interruption. Availability Manager resolves 90% of issues without human intervention, reducing repetitive engineering effort, while increasing systems availability. Configuration Manager Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 111 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Configuration Manager provides a real-time view of your unified communications assets, providing valuable data for asset tracking, design and planning. Manually gathering configuration management data is time consuming, costly and quickly becomes out of date. VSM automates this function by continually collecting asset information and presenting it in a relevant and easily understandable Configuration Management Database (CMDB) along with schematics. Capacity Manager Capacity Manager provides real-time and historical capacity information of systems enabling you to forecast system resource needs. Capacity reports are aggregated from multiple sources then simplified into an easily understood graphical format. Capacity Manager delivers a valuable insight into hardware and software assets, network usage, internal resource utilization and individual component performance. Thresholds alarming can then be applied where necessary. Continuity Manager Continuity Manager assists with rapid systems recovery in the event of a catastrophic failure. Continuity Manager regularly collects and stores vital back up data along with configurations which can be used as part of the recovery process. Change Manager Change Manager maintains a common view of system changes and is the perfect tool for audit purposes and problem resolution. Change Management also provides a tool to manage the communication and process of changes within an environment. Release Manager Release Manager mitigates risk by managing software version control. Release Manager includes a configurable Definitive Software Library storing the latest releases from the manufacturer. Any variations between the Definitive Software Library and the CMDB are then reported to you via the Service Desk Portal. Service Desk Service Desk is VSM’s centralized interface for communication, escalation, reporting and customer interaction. Service Desk also provides customizable and interactive real-time dashboards to monitor all facets of a complex environment for quick diagnosis and resolution. Voice Quality Management Voice Quality Manager monitors and reports on the clarity of audio of calls across distributed networks. It also isolates components of a network which are causing poor voice quality. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 112 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Voice Quality Manager is a critical tool for converged networks as poor voice quality, echo, or distortion, are commonly reported problems by end users and can be very difficult to isolate. AT&T will also provide a premises-based monitoring system from Reply Cloud, the Sidekick, a VoIP-focused IOT assessment, troubleshoot, and monitoring device that will be deployed at SCS locations with 7 or more Lines of service. The Sidekick provides several highly useful functions: x Initial Site Network Assessment – verify a location’s firewall has been optimized to permit SCS service(s) to be successfully deployed, checking for open/closed UDP and TCP ports, SIP ALGs, and the current UDP Timeout settings on the customer network. The Assessment module will also evaluate bandwidth capacity, making a test VoIP call, injecting 15 concurrent calls on the network with load and reporting the voice quality results. x Ongoing SCS performance baselines – any of the assessment tests described above can be scheduled to run periodically or ad hoc, to ensure customer network performance has not changed since initial assessment x Voice Quality – as part of ongoing Performance Monitoring and analysis at each Location, the Sidekick makes periodic calls to a Hosted PBX in the ReplyCloud, and provides the Voice Quality metrics of those calls via the Portal, as well as through alerting emails configurable by the SCS Customer. When the ReplyPoint appliance becomes available and deployed in the SCS infrastructure, the SideKicks will be reconfigured to make periodic calls to the ReplyPoint, providing the same Voice Quality metrics, reports and visualizations as before; however more closely replicating the voice call paths that SCS Category 1, 2, and 3 solutions will employ. x Remote Diagnostics – the Sidekick can remotely conduct timed packet-captures of any assigned device at a location, with the results emailed securely to a specified administrator email address and imported into popular packet analysis tools, such as Wireshark. The Reply Dashboard provides both real time and historical reports of the 10 assessment tests that it provides. The Voice Quality module provides for email alerts if the running average MOS scores drop below a customer-configurable threshold. The Reply Dashboard can be configured to send email notifications when average MOS scores for voice quality drop below a customer-configurable threshold. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 113 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Reply already has a mobile app for easy installations of the Sidekick hardware. The Reply Dashboard is easily accessible from mobile browsers like Chrome and Safari. Lastly, DMS representatives will have access to the AT&T BusinessDirect web portal. BusinessDirect® is a collection of powerful eServicing capabilities that empower customers to enhance productivity and reduce costs as they manage their AT&T services and accounts. The portfolio consists of the award-winning, secure AT&T BusinessDirect® Web Portal and its online tools, which deliver efficient, effective, convenient eServicing capabilities, 24x7x365. Per clarification response to DMS, AT&T will provide access to the platform and all of the respective applications for the services ordered by the state where AT&T BusinessDirect maintains information, reporting metrics, etc for the associated service at no charge to the State. On the AT&T BusinessDirect® Portal, customers can perform many customer care and network management functions. The functions include re-routing network traffic in real time, reporting service problems and tracking them through resolution, placing orders and checking their status, paying bills electronically, and performing other customer service- related tasks online. Each application, or e-tool, on AT&T BusinessDirect® offers its own set of benefits, but the applications collectively also offer the following benefits. They enable customers to: x Manage their AT&T services conveniently via the web. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 114 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Improve productivity. x Improve the speed and accuracy of transactions. x Optimize network efficiency in real time. x Reduce their costs. Access to the platform and most of the applications is offered to customers at no charge. However, there are charges associated with a few of the network management and performance reporting tools. 2. Describe how access to the management system will be provided to DMS and Customers via different levels of detail. VSM has two standard levels of security access, normal and administrator, each with different privileges. Logs are retained detailing access and changes. Two-factor authentication is not supported during the time of this response; however, there is a project in-progress to deliver a two-factor capability in the future. The Reply Dashboard has two levels of access, Location Administrator, and Service Provider. A Location Administrator sign-on may have access to multiple locations, whereas a service provider sign-on will have access to see all locations deployed under the SCS contract, and will be utilized by AT&T, the SCS NOC, and DMS. x Describe the proposed reporting (e.g. Portable Document Format, Comma Separated Value, Structured Query Language), screen view, and web accessible view functionality to be provided. AT&T is able to provide reporting in a number of methods, including PDF, CSV, Web Reports, or Excel formats. x Describe the proposed status Dashboard including, but not limited to, the status Dashboard views, the source of the underlying data, user access control, and customization options. VSM system dashboards provide a real-time graphical view of data points as they stream in from supported systems. The dashboard uses icons, RAG color scheme, and text as a means to relay information to the user. Different sites are identified by name, not by map. VSM system dashboards are unrestricted and provide full view of management information to DMS. Dashboard views for customers restrict visibility to that specific customer. The number of dashboards set up by DMS and DMS customers is unlimited. Dashboards can be Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 115 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. individually created or created and shared to other users. Dashboard views allow DMS and Customers to add and remove elements. The Reply Dashboard provides status of all Locations assigned to a given Administrator sign- on – each Location entered into the system is required to contain a valid street address, which is then used to provide graphical representation on a map. The Reply Dashboard is a Multi-tenant website – information displayed is only that information on locations assigned to the Administrative sign-on. The Reply Dashboard uses only SSL-encrypted web access for added information security. x List the monitoring functionality for different devices such as SIP gateways and SBCs. Across all supported components, SNMP traps are used to create an alert. Active Monitoring extends these capabilities by including additional sources such as SNMP queries, ping tests, scripted CLI commands, Syslog, alarm logs, error logs, and protocol validation. When engineering teams are called upon to investigate a problem with that has occurred in the past, SIP Tracer enables the engineers to look back and see what has happened in the past. In an Avaya deployment, SIP traces are most easily captured from Session Manager. As Session Manager acts as a SIP Proxy, depending on configuration it can often “see” all SIP messages, including those on the PSTN side of the SBC. This helps engineers to retrospectively diagnose even the most complex call scenarios. SIP Tracer captures and stores SIP Signaling messages for 13 months. x Describe where read-only access will be permitted. Read only access is permitted with any management system authorized access. AT&T and Hayes will work with DMS representatives to create log-in access to the systems and tools used to support the SCS ITN Contract. x Describe the reporting, screen view, and web accessible view functionality to be provided. Describe options for distribution of reports. The management system delivers information at a user interface level by generating reports from historical data (historical being any data other than real-time), and by displaying real- time dashboards with constantly updating information. Information from the Availability module can be delivered to a mobile app. Reports can be generated for on-screen display or can be scheduled for delivery by email at scheduled times. x Provide information regarding the quality assurance testing of systems, if available. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 116 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The VSM platform will provide information in real time; this provides the ability at any time to test any of the monitored systems or applications and provide detailed reporting. The Reply Sidekick can be remotely directed to run any of 10 quality assurance tests at any time (per the clarification response to DMS, the Reply SideKick will be included at no charge for SCS Categories 1 and 3 locations with 6 or more subscribers): x Firewall Optimization – check for open/closed UDP and TCP sockets commonly used in VoIP, detect SIP ALGs, and discover any UDP Timeout metrics in the customer network path for VoIP x Full Range UDP Scan – useful in discovering any discrepancies in UDP ports commonly used for media traffic. x Call Test – Sidekick makes a synthetic call to any configured Device. x Call Quality Measurement - evaluates the performance and quality of synthetic calls x Concurrent Call Test – Sidekick makes 15 concurrent synthetic calls and evaluates their quality x Concurrent Call Test with Load – Sidekick makes 15 concurrent synthetic calls, and creates some actual load, to observe and obtain MOS score calculations, and determine how quickly call quality may be degraded by Customer network load. x Network Performance - derive metrics for Packet Loss and Jitter at a given Location. x Speed Test – Run a speedtest at a given Location and report the Upstream and Downstream capacity results. x DNS Test – This test uses the DHCP-assigned DNS server to perform a DNS lookup of the requested FQDN and reports the results and lookup time. x VoIP Network Assessment – several of the tests mentioned above, all run in succession to provide a single metric for all factors that affect VoIP performance. With regard to our SIP Trunking services, AT&T offers two primary tools that can be used to manage your service: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 117 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Network Performance Reporter x Oracle Communications Operations Monitor (OCOM) Network Performance Reporter Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Key benefits of Network Performance Reporter: x Gain the ability to monitor call quality and usage patterns. x Use the data provided to predict capacity needs. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 118 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Access easy-to-interpret reports over various time periods. x Quickly generate reports that show various levels of detail for selected parts of a network. x Features / Capabilities: x Access call usage and volume reports. x Access reports of measured call quality compared to established standards. Oracle Communications Operations Monitor Oracle Communications Operations Monitor (OCOM) is the platform we’re proposing in conjunction with our Acme Packet Session Border Controllers (SBCs). OCOM provides real-time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting OCOM in a Nutshell: x VoIP/UC monitoring tool o Real-time and full end-to-end correlation of sessions (as well as historic) o Even across different protocols and different equipment vendors x Passive, non-intrusive data acquisition o Oracle Linux software-based solution o Stand-alone probes on Linux servers connected to network taps x Presentation o Lightweight, modern, multiuser web-based GUI o Intuitive interface x Proactive Alerts Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 119 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 120 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 121 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.32 Tools This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Contractor will utilize all tools at their disposal to assist with identifying and resolving issues impacting their services. This includes MFN tools if authorized by DMS, the Customer, and MFN Contractors. Functionality of tools is critical for DMS staff, and its Customers. The following are minimum requirements: 1. The minimum number of licenses for security tools is two (2) accounts per Customer and fifteen (15) accounts for DMS. 2. Tools will provide the ability for DMS and Customers to have a different scope of view and scope of command. 3. DMS and Customer will have real-time access to all operational and security tools twenty- four hours a day, 365 days of the year, via the internet using a standard web browser. 4. Provide quality assurance tools which include the ability to support the following required reporting and view options: total calls offered, total calls answered, total calls blocked and a description of why calls were blocked, average hold time for each call, total calls incomplete and a description of why the calls were not completed, and trunk utilization for dedicated services. 5. Provide traffic analysis tools which include the ability to provide DMS and Customers with the following required traffic analysis options: traffic patterns, feature usage, and hunt groups. 6. The lookback period for the tools will be, at a minimum, for the previous twelve (12) months of provided services and will provide the Customer the ability to download data from the tools at no additional cost. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 122 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Describe the proposed tools including licensing. 3. Describe the existence of a production implementation of the proposed tool suite. Indicate the size and scope of the implementation. 4. Describe how access to the tools will be provided via a standard web browser. 5. Describe how real-time access to the tools will be provided to DMS and Customers via different levels of detail; scope of view and scope of command. 6. List limitations on either the tools, or the technologies where performance issues can go undetected by the diagnostic tools. List any known issues preventing the SCS operational suite from detecting all service anomalies. 7. Describe how quality assurance tools can support the required reporting and view options, and any other reporting and view options. List the measurements that directly relate to SCS such as call setup time, call attempts, traffic loads, inbound/outbound calls, call completion, call busy, call drops, quality of the connection, or other indications that NOC/SOC personnel, DMS staff, and its Customers can utilize in their quality assurance efforts. 8. Provide information on the required options for traffic analysis, and any other options for traffic analysis. 9. Describe how traffic analysis tools can support traffic studies on all facilities dedicated to the SCS Contract on a quarterly basis and/or upon DMS request. 10. Describe how tools provide various tests that can be accomplished by the NOC/SOC personnel, DMS staff, and Customer staff. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. DMS representatives will have access to a number of tools available on-line. The AT&T BusinessDirect® Portfolio is a collection of powerful eServicing capabilities that empower customers to enhance productivity and reduce costs as they manage their AT&T services and accounts. The portfolio consists of the award-winning, secure AT&T BusinessDirect® Web Portal and its online tools, which deliver efficient, effective, convenient eServicing capabilities, 24x7x365. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 123 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Per the clarification response to DMS, The following tools will be used to support the SUNCOM SCS ITN: a.Reply SideKick – Monitors the overall Voice Quality metric of “service assurance” calls made between the premises SideKick and a ReplyCloud test User Agent in the SCS Cores for all SIP-protocol-based Services. The Voice Quality metrics would be reported on the primary ReplyCloud Web page for each registered Location. Monitors the Registration status of all SIP End-Point Devices, defined per Location, in the ReplyCloud portal, and permits full or partial remote packet captures for any defined Device, per Location, when the SideKick is properly installed with a Mirror Port from the Customer LAN. b.Telchemy – Collects Voice Quality metrics from all end-points compliant with the RTCP-XR protocol. These metrics are collected on SCS Service core server, which then permits registered customer Administrators to query, analyze, and visualize the Voice Quality results of any calls reported to the Collector server in the SCS Service Core. c.OpEasy – Collects and provides access to all Call Detail Records completed by the Category 1 MultiTenant - Hosted VoIP Service (HVS), searchable by Enterprise, Location (Group), or individual User. d.Virsae (VSM) – The VIRSAE Service Management (VSM) platform to provide real time graphical views of data points as they stream in from supported systems. The dashboards are highly configurable and include Individual dashlets that target vital aspects of communications systems, and the interactions between the various technology components. Dashboards significantly reduces time to repair by pin- pointing the underlying cause of issues. They do this by automating the myriad of diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, and the results are displayed on a dashboard, color-coded to reflect solution health. Management system dashboards significantly reduces time to repair by pin-pointing the underlying cause of issues – the item(s) on the dashboard that are amber or red are the most likely cause of an issue or impending issue. Items monitored include not only server hardware and Operating System, but also essential aspects of each Application which have their own specific requirements and capacity limitations. Application API’s are also included. e.Network Performance Reporter – The Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 124 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. f.Oracle Communications Operations Monitor (OCOM) – OCOM provides real- time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting 2. Describe the proposed tools including licensing. On the AT&T BusinessDirect® Portal, customers can perform many customer care and network management functions. The functions include re-routing network traffic in real time, reporting service problems and tracking them through resolution, placing orders and checking their status, paying bills electronically, and performing other customer service-related tasks online. Each application, or e-tool, on AT&T BusinessDirect® offers its own set of benefits, but the applications collectively also offer the following benefits. They enable customers to: x Manage their AT&T services conveniently via the web. x Improve productivity. x Improve the speed and accuracy of transactions. x Optimize network efficiency in real time. x Reduce their costs. Access to the platform and most of the applications is offered to customers at no charge. However, charges are associated with a few of the network management and performance reporting tools. 3. Describe the existence of a production implementation of the proposed tool suite. Indicate the size and scope of the implementation. The AT&T BusinessDirect® platform is behind the AT&T firewall and uses passwords, IDs, and SSL (Secure Socket Layer) technology to ensure that customers have the utmost security. AT&T BusinessDirect® itself is active 24 hours a day, seven days a week, though some of the individual applications may have more limited hours. 4. Describe how access to the tools will be provided via a standard web browser. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 125 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The BusinessDirect® Web Portal is accessed by going to https://www.businessdirect.att.com. Figure 1 BusinessDirect® Logon Page The Dynamically Generated Home Page Each customer's home page is dynamically generated so that one customer's home page can be different from another's — all within the same look and feel. This dynamic generation of the home page is the cornerstone of AT&T BusinessDirect® — and it is the feature that enables AT&T to create one web site that is appropriate for business customers both large and small. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 126 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Value-Added Information on the Home Page The following kinds of value-added information can appear on customers' home pages: x Notification of outages in their region(s) and other important events. x Up-to-the minute AT&T network performance data. x Up-to-date, account-specific information on trouble tickets and network outages. Please note that not all capabilities are available to all customers. Figure 2 shows an example home page. Figure 2 BusinessDirect® HomePage Home Page Features: Alerts: This is where important messages from AT&T will appear. The Alerts section will appear only when AT&T has important messages for the customer. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 127 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Inside Tools: This section provides quick access to the tools and applications the user has been provisioned for. Only six tools will be displayed here; the rest can be found by selecting the ‘Tools’ menu ribbon option. AT&T Security Center Icon: This is a quick access link to the security-related tools such as the MACD Portal, Security Reports, Security Self-Service, etc. Shortcuts: A "shortcuts" window appears on the home page and, in fact, on every page of the web site, always giving customers one-click access to their favorite tools and web sites. Customers can create up to 15 shortcuts and the window will automatically resize to accommodate them. Training: A link called “Training & Support Center" appears on the home page and leads customers to online tutorials for the various tools. The tutorials can be used not only to help customers get started on a tool they've chosen but also to preview other tools that might be of interest to them. For more specific instructions on finding the tutorials, see the training section. BusinessDirect Tools BusinessDirect contains many online tools that allow users to easily and securely manage their network operations on a 24x7x365 basis. While not all of these tools are provisioned for the a user, there are several that assist the customer in managing their network and devices. These tools fall into several categories: x Performance Reporting o View Business Reports & Information x Trouble Ticketing o Report & Track Troubles x Network Management o View Internet Protect Service Figure 3 below shows an example of the ‘Tools’ page on the BusinessDirect® Portal. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 128 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Figure 3 BusinessDirect® Tools Page Performance Reporting Tools The ability to monitor and report on network performance is a critical part of an agency’s mission. AT&T’s BusinessDirect® provides a wide array of tools to facilitate this endeavor. Below are descriptions of the tools available and what they can do for our customers. View Business Reports and Information This tool provides performance reporting to allow customers to analyze their AT&T VPN service quickly and easily. Users can view current or historical performance to help make informed decisions about their network. Monthly, weekly, daily and hourly reports are available for analysis including availability, utilization, latency, data delivery and Class of Service (CoS). Reports may be downloaded in a variety of formats. The View Business Reports and Information tool supports all AT&T VPN access types including: x Frame Relay (FR) x Asynchronous Transfer Mode (ATM) Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 129 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Digital Subscriber Line (DSL) including ADSL x Internet Protocol (IP) Ports including Point-to-Point Protocol (PPP), Multi-Link PPP (MLPPP), and FR Encapsulation x Ethernet x Ethernet VLANs Note: every MPLS Port Logical Channel (LC) is reported separately. AT&T Security Center The Security Center is one of the most important tools available to DMS. DMS will access the AT&T Security Center to access the AT&T DDoS Dashboard. Choosing the icon indicated below from the BusinessDirect® Home Page opens up a new window (see Figure 4). Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 130 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Figure 4 AT&T Security Center Screen The Security Center contains multiple tools for the AT&T security customers to monitor and control the security of their network. There are several menu options on this screen: x My Services x My Security Tools x MSS Portfolio x Help The menu option predominately used by customers is ‘My Services’. This option includes several sub-menu options: x Manage My Network Security1 – submit and monitor status of MACD tickets x Security Reports – download various reports relating to agency security policy 1 Additional information will be provided in later sections Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 131 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. DMS will also be given access to the AT&T Managed Security Service – Voice web portal through SecureLogix. With regard to our SIP Trunking services, AT&T offers two primary tools that can be used to manage your service: 1. Network Performance Reporter 2. Oracle Communications Operations Monitor (OCOM) Network Performance Reporter Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 132 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Key benefits of Network Performance Reporter: x Gain the ability to monitor call quality and usage patterns. x Use the data provided to predict capacity needs. x Access easy-to-interpret reports over various time periods. x Quickly generate reports that show various levels of detail for selected parts of a network. Features / Capabilities: x Access call usage and volume reports. x Access reports of measured call quality compared to established standards. Oracle Communications Operations Monitor Oracle Communications Operations Monitor (OCOM) is the platform we’re proposing in conjunction with our Acme Packet Session Border Controllers (SBCs). OCOM provides real-time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting OCOM in a Nutshell: x VoIP/UC monitoring tool Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 133 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. o Real-time and full end-to-end correlation of sessions (as well as historic) o Even across different protocols and different equipment vendors x Passive, non-intrusive data acquisition o Oracle Linux software-based solution o Stand-alone probes on Linux servers connected to network taps x Presentation o Lightweight, modern, multiuser web-based GUI o Intuitive interface x Proactive Alerts Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 134 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 135 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Describe how real-time access to the tools will be provided to DMS and Customers via different levels of detail; scope of view and scope of command. DMS will work with the AT&T Account Team for BusinessDirect access. The NOC/SOC will also provide access to the monitoring tools as needed. 6. List limitations on either the tools, or the technologies where performance issues can go undetected by the diagnostic tools. List any known issues preventing the SCS operational suite from detecting all service anomalies. AT&T is unaware of any issues that may be undetected by the monitoring tools that will support the SCS ITN contract. 7.Describe how quality assurance tools can support the required reporting and view options, and any other reporting and view options. List the measurements that directly relate to SCS such as call setup time, call attempts, traffic loads, inbound/outbound calls, call completion, call busy, call drops, quality of the connection, or other indications that NOC/SOC personnel, DMS staff, and its Customers can utilize in their quality assurance efforts. AT&T/Hayes NOC/SOC will be deploying monitoring tools that will capture metrics as outlined in this requirement. 8. Provide information on the required options for traffic analysis, and any other options for traffic analysis. AT&T’s tools will provide some of the metrics for traffic analysis. AT&T would like further discussion on this requirement. Per the clarification response to DMS, there are a number of tools that can support Traffic Analysis: 1) Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. 2) Oracle Communications Operations Monitor (OCOM). 3) Virsae Service Management Tool for Hosted Avaya Customers. 4) Reply SideKick Tool for AT&T Hosted Voice Service Customers. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 136 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 9. Describe how traffic analysis tools can support traffic studies on all facilities dedicated to the SCS Contract on a quarterly basis and/or upon DMS request. AT&T’s tools will provide some of the metrics for traffic analysis. AT&T would like further discussion on this requirement. 10. Describe how tools provide various tests that can be accomplished by the NOC/SOC personnel, DMS staff, and Customer staff. The AT&T/Hayes NOC/SOC will be able to support some tests based on the services provided. As an example, the AT&T DDoS service includes an annual test with the customer to verify the service is affective. 3.33 Temporary Service Increase There are times when Customers may require a temporary service change. The Contractor will work to expedite temporary service changes when required by the Customer. The temporary service(s) shall be performed by the Contractor in accordance with the terms of the SCS Contract which apply to the provided service. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.34 Online Portal for Self-Management This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The ability for Customers to accomplish self-managed changes via an easy to use portal is critical. The following are minimum requirements: 1. Each service should have options for Customers to perform self-managed changes for global and end-user profiles. An example of a self-managed change is a move, add, change, and delete (MACD) of a billable feature in a user’s profile. 2. As portal changes are made, the corresponding licensing updates CSAB inventory, either in real-time, or through a nightly batch run. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 137 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. As portal changes are made, Contractor should provide appropriate notification of the corresponding license updates to the Customer and CSAB. 4. Contractor should provide daily management of the online portal. 5. Add, change, and delete licenses as requested by the Customer. 6. Provide Customers the capability to download data maintained in the portal at no additional cost. In addition to these minimum requirements, the Contractor may, after written authorization from the Department, offer Customers the ability to, through the Contractor’s online portal, place and cancel orders for services and equipment already in the CSAB Service Catalog, as well as view the Customer’s billing information. Additional portal functionality offerings must be approved by the Department prior to being made available to Customers. The Contractor is responsible for ensuring the portal has the ability to accurately update the CSAB inventory either in real-time or through a nightly batch run with all Customer orders or cancellations of orders. Invoicing and payment transactions shall continue between the Department and the Contractor as set forth in Statement of Work subsection 4.2. Such functionalities shall not be made available to Customers through the Contractor’s portal until the Contractor has demonstrated, to the satisfaction of the Department, the portal’s ability to adhere to these requirements. CSAB, as the official record of the inventory and costs of SUNCOM services, has primacy when there are discrepancies between CSAB and the Contractor’s portal. DMS will consider the Contractor’s portal as a supplemental offering that does not displace any of the Contract terms and conditions regarding CSAB. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe how the Respondent's online portal will provide the following: a. Station/user moves, adds, changes, and deletions b. Call restriction assignments c. Class of service definitions and assignments d. Unified communications group definitions and assignments Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 138 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. e. Updates to endpoints/end-user profiles and parameters f. Call admission control parameters g. Addition of billable features and services h. Dial plan and routing parameters i. Updates to CSAB to reflect all changes which affect billing and are made in the online portal by the Customer j. Notifications to Customer and CSAB k. Day-to-day management activities. Include examples of day-to-day management activities and screen shots indicating the flow of the commands needed to complete the various activities. An example of a day-to-day management activity is how the portal provides appropriate notification to the Customer and/or CSAB of a MACD event which impacts billing. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. The Avaya Aura® System Manager delivers an array of sophisticated and high value features, tools and capabilities that include: Software Management: System Manager’s Solution Deployment Manager (SDM) service enables administrators to centrally orchestrate and maintain software and firmware updates for the Avaya Aura® Platform, IP Office, TN Boards, Media Modules and Gateways. Tenant Management: Partition Users, Administrators and Resources into tenant groups. Multi-tenant multiple Avaya Aura® Communication Managers across a single Avaya Aura® Session Manager network with coordinated tenanting, including presence and messaging. Flexible Web Services Interface for User Management, Routing and Dial Plan Management: Enables developers to create custom applications to perform User Management functions such a querying, adding, modifying, and deleting users and associated attributes. Routing and Dial Plan Management provides similar capabilities for data types such as Domains, Locations, Adaptations, SIP Entities, Entity Links, Time Ranges, Routing Policies, Dial Patterns, and Regular Expression data. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 139 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Configuration and Performance Reporting: Communication Manager configuration and performance reports can be generated and stored for future requirements. 2. Describe how the Respondent's online portal will provide the following: a. Station/user moves, adds, changes, and deletions b. Call restriction assignments c. Class of service definitions and assignments d. Unified communications group definitions and assignments e. Updates to endpoints/end-user profiles and parameters f. Call admission control parameters g. Addition of billable features and services h. Dial plan and routing parameters i. Updates to CSAB to reflect all changes which affect billing and are made in the online portal by the Customer j. Notifications to Customer and CSAB k. Day-to-day management activities. Include examples of day-to-day management activities and screen shots indicating the flow of the commands needed to complete the various activities. An example of a day-to-day management activity is how the portal provides appropriate notification to the Customer and/or CSAB of a MACD event which impacts billing. Common Console: A browser-based console that provides a single place for accessing all management needs including user administration, network routing policy, license management, trust management, and others. Common User Provisioning: A single interface that provisions users on Avaya Aura® Session Manager, Avaya Aura® Communication Manager, Avaya Aura® Presence Services, Avaya Breeze®, Avaya Aura® Messaging, Avaya IX Messaging (Officelinx), Avaya IX Workplace (Equinox), and Avaya Communication Server 1000. Enterprise Lightweight Directory Access Protocol (LDAP) Synchronization: Enables the enterprise LDAP directory to be the single source of user management, automating and synchronizing user provisioning. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 140 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Bulk Import/Export: Enables bulk user provisioning via Extensible Markup Language (XML) based files and Excel based files. Role Based Access Control: Provides access control to administrators based on assigned roles. Single Sign On: Allows the user to launch Avaya management applications without the need to re-authenticate to each one. In addition, supports the use of an enterprise’s authentication authority based on LDAP, Open SSO, and Radius, including, for example, Active Directory. Trust Management: Establishes a Transport Layer Security (TLS) trust domain so that Avaya applications can communicate securely among themselves and with System Manager. Logging and Alarming: Provides the ability to centrally view management logs and alarms generated by Avaya Aura® applications. Discovery and Inventory: Discovers Avaya Aura® applications and displays their inventory, including application version, device configuration, and other pertinent data. Central Licensing: Provides centralized viewing and management of Avaya application licenses. Network Routing: Creates rules to cost effectively route calls using the enterprise’s IP network. Endpoint Management: Administers endpoint configurations, such as set type and button functions. Central Management: Manage multiple Communication Managers including: x Announcements and audio groups x Coverage paths x Call Center features x Endpoints x Groups x Automatic Alternate Routing (AAR), Automatic Route Selection (ARS), route patterns, and signaling groups x System Parameters Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 141 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Central Endpoint Maintenance: Manage operational and troubleshooting functions on endpoints including: • Busy out station • Release station • Test station • List trace station • List usage extension • Status station Backup and Restore: Enables administrators to backup and restore all data that is stored in the System Manager database, including configuration files needed for System Manger to function. Geographic Redundancy: Allows Avaya Aura® element support from two geographically distant System Manager sites so that management services can be switched from one site to another, in the event of a of WAN failure or the catastrophic failure of one of sites or System Manager servers. End User Self Service Portal: Allows users to change or reset passwords and pins such as: H.323 Station Password, SIP Password, and Messaging Password/Pin without assistance from Help Desk. For SIP Trunking customers, we have our Enhanced Features portal available to make changes to the various features of our service. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 142 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. This screenshot shows most of the features a customer can manage via the Enhanced Features portal: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 143 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. For AT&T HVS customers, AT&T offers the OpEasy management suite, as well as AT&T HVS Web Portals for self-management of the service. OpEasy OpEasy is a suite of applications that provide enhanced functionality for users, administrators, and operations personnel for the AT&T HVS system. These applications include Auto Install and XML features for Aastra phones, Bulk Provisioning and Template Builder for configuration and provisioning of the system, and SNMP Manager for monitoring and system error notification. The following figure shows the main screen after the OpEasy login. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 144 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The OpEasy management suite provides users with the following capabilities: x Bulk Provisioning – Web application that provides functions to bulk insert provisioning data for users, phones and SurgeMail voicemail using Excel spreadsheets. Also provides an export function to extract user and phone information into a spreadsheet for review. x Login Management – Web application that allows the ability to add, edit and delete OpEasy administrator accounts. This application also allows the ability to customize privileges per administrator. x Provisioning - Web application that provides a more simplified method of manipulating users and their associated devices than the original Bulk Provisioning application. This application also allows the ability to add certain features to users and to create templates. x Reporting - Web application that provides reporting capabilities. Currently three reports can be generated at an Enterprise level – the Inventory Report, the Enhanced Inventory Report and the License and Optional Services Report. In addition, the System License Report can be generated at a System level. These reports are generated in Excel spreadsheet format. x Administrative Tools - Web application that allows access to System Administrative type activities. x Fault Monitor - A web application that provides configuration for components to be monitored by the system. The status for all configured devices is displayed in the System Status application. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 145 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x SNMP Manager - Web application that manages, displays, and reports received SNMP traps (event notifications) sent by HVS devices. The SNMP traps identify both normal and failure events that have occurred at the sending device. The SNMP Manager records traps in an OpEasy database and controls the subsequent reporting of those traps. Traps can be displayed, forwarded to other SNMP managers, and/or reported in e-mail messages to select users. Using the SNMP Manager, the user can display both recent and historical traps. In addition, the reporting of traps can be throttled to prevent over-notification. x System Status - Web application that provides a view of various statuses including status of system services, components and last database audit. The system service display shows status for all services on both EMS servers and indicates if a service is active on the primary or secondary (in case a failure has caused the secondary to take over as active for a given service). The ability to run an on-demand database audit is also provided. OpEasy Additional Features: x Auto Install – A system service that works in conjunction with Aastra SIP terminals to greatly simplify the set, test and detail of the desktop phone. x Configuration File Manager - A system service that automatically encrypts phone configuration files as they are updated from the system. x DB Optimizer - A system service that periodically optimizes the database tables and prunes (the SNMP trap information) to configured limits. AT&T HVS Web Portals The web portals provide multiple tiers of secure, web interfaces that enable configuration and management of features for the end-user, group/enterprise administrator, and enterprise administrator. Specific layers in the administrative hierarchy are described as follows: x System Administrator Web Portal - Allows access to all levels and pages in the system. These web pages permit offsetting responsibilities to enterprise administrators or user service representatives (provisioning administrator). x Enterprise Administrator Web Portal - Allows enterprise administrator’s access to system-level set-up and monitoring functions, as well as group and personal management. The enterprise administrator web portal differs from the system administrator access in that only tasks related to an enterprise administrator is accessible, rather than functions for monitoring and maintaining HVS. x Group Web Portal - For business group administrators distributes some of the enterprise administrator responsibilities and management to the group Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 146 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. administrator, empowering the company to provision features to users and to manage group-related activities. Group administrators have the option of establishing an additional department layer of administration (for example, Sales or Engineering). This capability is especially useful for larger enterprises that want to distribute responsibilities for day-to-day administration to department administrators. x Personal Web Portal - Grants easy access to feature configuration and management to individual users. Activating and customizing services such as Call Forwarding and Call Notification is simple and intuitive. Hierarchy of the Web Portals: 3.35 Logging and Archival This subsection is applicable to all proposed functionality except Service Category 4, Centrex. A critical requirement of SCS is logging and archiving data such as signaling, traps, alarms, and media. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 147 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The following are minimum requirements: 1. Provision of traffic studies, upon DMS request. 2. Components within SCS that are able to log files to the archive repository. 3. Functionality to store archived data for a minimum of twelve (12) months, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. Provide for the capability to download the archived data when requested by DMS or the Customer at no additional cost. 4. Tools and devices that are able to logfiles. 5. DMS has unlimited and immediate access to logfiles. 6. Ability to log and archive media and signaling traffic when requested by DMS or Customer. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe in detail the logging and archival components. 3. Provide the technical detail related to how the logging and archival service will be implemented and accessed by DMS, and its day-to-day functionality. 4. Discuss the service, systems, and processes Respondent proposes to use to log and archive information. 5. Provide specifics of the logging and retention of archived information, including equipment specifications. 6. Describe how backups of archived information are accomplished. 7. Describe options to log and archive media and signaling traffic. [Enter the response here - 500 words] Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 148 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: 1.Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. Traffic data is constantly monitored and stored within the management system database(s). The data can be accessed at any time, over any period, and analyzed via the various reporting mechanisms within the management system. The management system also monitors traffic in real-time and generates events or alarms as traffic congestion or signaling errors occur. Logfiles are accessible through the various reporting mechanisms within the management system and available through the online portal or by scheduled request. 2.Describe in detail the logging and archival components. All logged data is stored online within the management system database(s) for a period of 13-months in its raw data format and is accessible through the various reporting mechanisms within the management system. The management system does not archive data. Customers will work with the NOC to access information as required. AT&T Hosted Voice Service – AT&T will use the Reply Sidekick devices for troubleshooting and logging. The Reply Sidekick stores data for a period of 30-days. Reply is working on an export function to support archiving. NICE inContact Call Center solution stores call recording information and provides Call Analytic reporting through a web portal. For reporting, both standard and customer reports the data is stored for 25 months. For ACD recordings, it is a function of storage space, not time. 1Gb of storage per agent is included, and the storage is pooled (e.g., 100 agents = 100Gb which can be used across all agents). That 1Gb translates into 68 hours of recording. The State can download recordings and store indefinitely if desired. ACME SBCs – OCOM is used to logging and reporting in support of the Session Border Controllers. The State currently has access to this platform and will maintain access through the SUNCOM ITN. AT&T BusnessDirect will have some reporting available as well that user’s will be able to access on a 24x7x365 basis. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 149 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.Provide the technical detail related to how the logging and archival service will be implemented and accessed by DMS, and its day-to-day functionality. Any component that creates logfiles and can make the logfile available to the management system via network access, can have the logfiles stored within the management system database(s). The management system does not archive data. All logged data is stored online for the duration of the contract term in its raw data format and may be accessed via the online portal or by scheduled request. 4.Discuss the service, systems, and processes Respondent proposes to use to log and archive information. The management system proposed to log information is the VSM service provided by VIRSAE. All processes within the management system that gather logfile data are automated. The mechanisms used to gather the data are described in the graphic below. 5.Provide specifics of the logging and retention of archived information, including equipment specifications. The NOC will retain information in the on-line portal for the entire contract term. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 150 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 6.Describe how backups of archived information are accomplished. The VSM platform maintains all information online, and, as such, does not archive the State’s information. 7. Describe options to log and archive media and signaling traffic. Signaling traffic is constantly monitored and logged to the management system database(s). The management system also monitors signaling in real-time and generates events or alarms as errors occur. Restricting the logging of signaling traffic can be achieved by restricting the access of the management system to data streams. Signaling traffic is not archived and media is not logged or archived. 3.36 Review of Archived Information This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Review of archived information is of critical importance. Interpreting traffic flows is one of the most important operational tools used as part of the root cause analysis by Contractor during research on operational issues. SCS participants, including other awarded Contractors, DMS, and Customers, are potential users of this archived information. Contractor should provide tools, personnel resources, and monitoring processes that will be used to implement, maintain, and monitor any associated operational issues, including security of archived information. The following are minimum requirements: 1. Provide unlimited and immediate access to archived information, including real-time and batch access. 2. Provide a robust review process for archived information. 3. Provide review services. 4. Provide active assistance reviewing logs and interpreting traffic flows. 5. Provide operational processes that limit access to archived data, as appropriate. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 151 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Explain how real-time access is provided. 3. Explain how batch access is provided. 4. Describe how backups of archived information are accomplished. 5. Provide information regarding how review of archived information will be managed when variances are necessary for viewing different types of data. 6. Explain how active assistance to review logs and interpret traffic flows is provided. 7. Explain the operational processes which limit access to archived data. [Enter the response here - 1,500 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. Hayes will provide access to multiple platforms for reviewing logs and historical information to the following, but not limited to, Avaya System Manager for historical changes in most Avaya systems. Avaya CMS will be used for any historical call center reporting. Oracle Operations Manager can be used to see SIP trunks to the telco. Avaya ACR may be used for agent call recordings. Calero eCAS may be used for CDR records and reports. Hayes also deploys monitoring servers that send email alerts for up/down states of important connections and services. Hayes will provide training on each of the systems deployed, and review how to access, view logs, and check archives. Hayes backs up each server for the period of the contract, but that can be extended. Hayes operates a 24x7x365 NOC for Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 152 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. providing customer assistance should a customer need additional support accessing any reporting information. With regard to our SIP Trunking services, AT&T offers two primary tools that can be used to manage your service: 1. Network Performance Reporter 2. Oracle Communications Operations Monitor (OCOM) Network Performance Reporter Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 153 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Key benefits of Network Performance Reporter: x Gain the ability to monitor call quality and usage patterns. x Use the data provided to predict capacity needs. x Access easy-to-interpret reports over various time periods. x Quickly generate reports that show various levels of detail for selected parts of a network. Features / Capabilities: x Access call usage and volume reports. x Access reports of measured call quality compared to established standards. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 154 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Oracle Communications Operations Monitor Oracle Communications Operations Monitor (OCOM) is the platform we’re proposing in conjunction with our Acme Packet Session Border Controllers (SBCs). OCOM provides real- time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting OCOM in a Nutshell: x VoIP/UC monitoring tool o Real-time and full end-to-end correlation of sessions (as well as historic) o Even across different protocols and different equipment vendors x Passive, non-intrusive data acquisition o Oracle Linux software-based solution o Stand-alone probes on Linux servers connected to network taps x Presentation o Lightweight, modern, multiuser web-based GUI o Intuitive interface x Proactive Alerts Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 155 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 156 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Explain how real-time access is provided. The State will work with the AT&T Account Team and the AT&T/Hayes NOC/SOC for access to the multiple systems that will support the SCS ITN Contract. 3. Explain how batch access is provided. The State will have access to the AT&T/Hayes NOC to support this requirement. 4.Describe how backups of archived information are accomplished. The State will have access to online data through the NOC/SOC. This data is not archived, but made available through online web portals. 5.Provide information regarding how review of archived information will be managed when variances are necessary for viewing different types of data. The State will have access to the AT&T/Hayes NOC to support this requirement. 6.Explain how active assistance to review logs and interpret traffic flows is provided. The State will have access to the AT&T/Hayes NOC to support this requirement. 7. Explain the operational processes which limit access to archived data. The State will have access to online data through the NOC/SOC. This data is not archived, but made available through online web portals. 3.37 Trouble Ticketing Service Contractor is required to provide a trouble ticketing service for the management of tickets related to performance concerns, and the Contractor’s corresponding remediation efforts. Contractor will work to resolve tickets twenty-four hours a day, 365 days of the year. The following are minimum requirements: 1. Allow Customer to create a trouble ticket in the following manner, twenty-four hours a day, 365 days of the year: a. Calling a toll-free number and speaking to an agent. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 157 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Sending an email. c. Through a web-based online portal, which provides guidance to the authorized Customer as to how to complete a trouble ticket request. 2. Provide access to tickets twenty-four hours a day, 365 days of the year, via the web- based online portal. Customers must be able to view their tickets only, but DMS must have a global view of all tickets. 3. Coordinate ticket resolution with the Customer or authorized representative. The Customer or authorized representative must agree to the closure of a trouble ticket, which will be confirmed by the system through a call, email, and/or text message. 4. Classify trouble tickets based on issue severity, using the severity levels in the table below, and Customer type, such as public safety. 5. Provide notifications to the SUNCOM NOC and all affected Customers based on the severity level until an acceptable resolution is implemented. 6. Allows for reporting options for use by DMS and Customers regarding the details and status of opened, closed, and cancelled trouble tickets. 7. Allows for prioritization of public safety-affecting trouble tickets. Customer and SUNCOM NOC Notifications Table Severity Level Notification Time Notification Requirements Critical 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every hour. Major 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every two(2) hours unless waived as unnecessary by the Customer or DMS. Minor 45 minutes Initial contact with Customer within 45 minutes of a trouble report and updates when conditions change. Status updates will be provided every four (4) hours unless waived as unnecessary by the Customer or DMS. Chronic As appropriate Customer will be advised of chronic status and updated as conditions change. Informational As appropriate Contractor NOC will respond to information requests within 72 hours. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 158 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Describe in detail the ticketing components 3. Describe the existence of a production implementation of the proposed ticketing service. Indicate the size and scope of the implementation. 4. Describe the options for how the system can interface with other ticketing systems that may be in use by the Contractor, DMS, and its Customers. 5. Describe reporting options. 6. Describe the proposed process for notifications to the SUNCOM NOC and all affected Customers. 7. Describe how public safety-affecting trouble tickets will be prioritized. [Enter the response here - 300words] AT&T Response: Given the statements in this subsection: 1.Describe in detail the proposed offering for this section, addressing all minimum requirements. The ticketing system meets all the requirements of this section. Hayes NOC/SOC will receive all tickets from the State. Hayes in turn will coordinate with AT&T operation centers for all AT&T service related tickets. Hayes will document all information related to a ticket in the VSM platform. The State will have access to the status of a ticket as needed. In addition, AT&T uses various integrated customer-facing and internal trouble ticket management systems. The Hayes NOC will serve as the initial triage organization and interact with AT&T where appropriate. You can receive, review, and manage trouble ticket reports on your service via: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 159 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1.AT&T BusinessDirect® portal—enables you to report and review the status of wireline service issues online 2.Premier portal—enables you to report and review the status of wireless service issues online AT&T eBonding—enables your systems to exchange transaction request and response messages with our maintenance and ordering systems securely and directly Whether a repair incident is automatically detected by AT&T or initiated by the customer, AT&T’s ticket management systems generate a repair ticket. The ticket is routed to our remote diagnostic system for initial troubleshooting and resolution. If necessary, the ticket is sent to the local AT&T field center where a technician is dispatched to further isolate and resolve the problem. AT&T maintains a history of trouble tickets to help identify and prevent reoccurring problems in our network. We manage your services and track and resolve troubles using the following systems: x AT&T One Ticket System (AOTS) and the Business Maintenance Platform (BMP)— enable our Maintenance Centers of Excellence to manage trouble reports and to interface with the AT&T BusinessDirect® platform x Centralized Ticketing System (CTS)—enables us to log and manage wireless services trouble tickets x Work Force Administration (WFA) system—enables our maintenance teams to review and manage maintenance tickets and provisioning orders in our East, Midwest, Southwest, and West regions x Remedy-based Data Ticketing System (DTS)—enables our technicians to access service reports, verify customer service information, and view maintenance tickets for customers with data products in the Southeast region When you consider the importance of service continuity, these systems provide the integration and information necessary to clear troubles quickly. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 160 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Customer Service Guide Your AT&T Service Manager prepares a detailed service guide that is provided to you each quarter. This service guide includes the latest information on your service history, important contact information and procedures. With this document, you have the most updated escalation processes and important contact information when an escalation is needed. 2.Describe in detail the ticketing components. The State will have the options of calling the Hayes NOC/SOC to report a service related issues, sending an email to an email distribution, or logging into a web portal and submitting a ticket. This will be provided 24x7x365. 3.Describe the existence of a production implementation of the proposed ticketing service. Indicate the size and scope of the implementation. Hayes will be able to onboard customers into the VSM platform within 24 hours. For the AT&T systems, the State will work with the AT&T Account Team to get the BusinessDirect® accounts created. That process can take up to 48 hours for the initial accounts, but once an Administrator account is created, the State administrator will be able to create new accounts real-time. 4.Describe the options for how the system can interface with other ticketing systems that may be in use by the Contractor, DMS, and its Customers. For the VSM platform, the customer portal is completely customizable. What users can and cannot access, both globally and on an individual basis can be programmed. Customers can easily open tickets, ask questions, search for answers, check the work performed, the status of a request and more. Customers can submit and monitor tickets, update tasks, review invoices and check project statuses anytime. AT&T uses various integrated customer-facing and internal trouble ticket management systems. You can receive, review, and manage reports on your service via x AT&T BusinessDirect® portalŒenables you to report and review the status of wireline service issues online x Premier portalŒenables you to report and review the status of wireless service issues online Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 161 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x AT&T eBondingŒenables your systems to securely and directly exchange transaction request and response messages with our maintenance and ordering systems AT&T would like to learn more from the State on ticketing system integration requirements during contract negotiation. 5.Describe reporting options. The VSM solution has a vast accurate real time reporting package. Custom reports can easily be generated. 6.Describe the proposed process for notifications to the SUNCOM NOC and all affected Customers. The VSM system can process custom notifications to SUNCOM customers will be based any individual needs. Emails, phone calls or both can be sent as ticket information is update and closed 7.Describe how public safety-affecting trouble tickets will be prioritized. All tickets can be tagged with priority. Notifications can be sent out based on ticket type as well. Public safety tickets would carry the highest priority. 3.38 Monthly Maintenance Support Services This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Respondents should provide the option for Customers to purchase monthly maintenance support services. These services are above and beyond services managed by the NOC, manufacturer warranties and services contemplated in SOW section 3.6 Technology Refresh. The following are minimum requirements for monthly maintenance support service components: 1) repair of defective equipment, beyond NO diagnostics 2) service specific helpdesk support, beyond NOC helpdesk support 3) software upgrades Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 162 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4) equipment maintenance, which must ensure that all equipment meets the applicable service standards, beyond NO diagnostics 5) service will be available for the length of any rental terms 6) extension of service past the initial rental term, which may include reduced monthly support services beyond the initial rental term at a reduced-price DMS is also seeking services and features for SCS based on the topics listed below: 1) Options for annual preventative maintenance check and tune-up 2) Options for on-site maintenance and service depot maintenance 3) Options for multiple service depots within the State of Florida Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all monthly maintenance support service components. 2. Describe options for annual preventative maintenance check and tune-up. 3. Describe options for on-site and service depot maintenance, including locations of service depots and on-site maintenance policies 4. Describe typical service and repair times, including how shipping will affect service and repair times. [Enter the response here - 500 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all monthly maintenance support service components. All monthly support and vendor management is included in our offer. Break fix, parts and remote MACD are included in the monthly rate to the customer. This will include any preventative maintenance, software update releases, etc. 2. Describe options for annual preventative maintenance check and tune-up. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 163 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The VSM Release Manager mitigates risk by managing software version control. It analyzes the current software and firmware versions of configuration items in VSM’s CMDB. If the software or firmware version of a configuration item is not current, Release Manager recommends an update through the Suggested Software Updates report. Release Manager also ensures service providers are appropriately resourced with the correct versions of software to support their clients in the event of catastrophic outage - particularly when this requires reloading of precise releases of software, right down to specified patches and bug fixes. 3.Describe options for on-site and service depot maintenance, including locations of service depots and on-site maintenance policies On-site service depots can be provided at an additional cost. Since all stocked parts are at our Florida locations next day delivery can be expected. Service and repair times will be handled within the requirements of the SLA’s. Since most parts are warehoused at one of our Florida locations replacement parts will be shipped for next day delivery. If the serve call is received too late for next day delivery it will arrive the following business day. 4. Describe typical service and repair times, including how shipping will affect service and repair times. On-site service depots can be provided at an additional cost. Since all stocked parts are at our Florida locations, next day delivery can be expected. Service and repair times will be handled within the requirements of the SLA’s. Since most parts are warehoused at one of our Florida locations replacement parts will be shipped for next day delivery. If the serve call is received too late for next day delivery it will arrive the following business day. 3.39 Vendor Management This subsection is applicable to proposed services for Service Category 1, Unified Communications Services, and Service Category 3, Contact Center. Vendor Management is a minimum requirement. Vendor Management will always be provided to multi-tenant environments, and is an optional feature for single-tenant environments. All Single- tenant Customers will have the option to order Vendor Management. Vendor Management will be offered to Customers who utilize either the SCS purchase or rental options. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 164 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Vendor Management allows Customers to have a turnkey system solution, designed, supplied, built, or installed fully complete and ready to use upon delivery or installation, with the Contractor completely managing and operating the communication system when the Customer does not have the technical staff or does not wish to manage their own system. In providing Vendor Management, Contractor is to perform local and end- to-end site support for unlimited moves, adds, changes, monitoring, problem resolution, and reporting, and is completely responsible for the overall operations of the communication system. Contractors will perform operational-type systems programming, interface with other telecommunications contractors, and provide Customers with a services help desk. For single-tenant Customers who order Vendor Management for the Customer’s existing communication systems, Contractor will be given the opportunity to assess the Customer’s communication system and can propose a one-time upgrade fee to bring the system up to a level sufficient to deliver the necessary Vendor Management. This will be priced on an individual case basis, must be priced in accordance with the current CSAB Service Catalog, must show the prices are reasonable, customary, and justified, and is subject to DMS written approval. If a MACD order is considered extensive by both the Contractor and DMS, an agreement with the Customer and DMS will be developed in advance via a Specific Service Request, identifying the agreed upon deadlines and performance measures for the Contractor. Given the statements in this subsection: 1. Describe the proposed provision of Vendor Management services for Multi-tenant and Single-tenant environments. [Enter the response here - 500 words] AT&T Response: 1. Describe the proposed provision of Vendor Management services for Multi-tenant and Single-tenant environments. Vendor management will be provided to both Multi-tenant or Single-tenant environments, in accordance with section 4.13 of this document. However, as Vendor Management is generally labor-intensive, Vendor Management from AT&T will Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 165 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. provide the following changes to a Category 1, 2 or 3 Line or Seat, once the CSAB MACD request has been accepted by AT&T: x Profile information: UC login ID, First Name/Last Name, External Calling Name, Calling Line ID, Network Class of Service x Profile addresses: Telephone Numbers, Extensions, and Device Assignments x Profile Passwords: Web and VM Passwords x Profile Schedules: add, modify, remove schedules that apply to any UC seat feature x Profile Privacy: change a User’s visibility within the Agency or Location x Incoming Calls features: Anonymous Call Rejection, Call Forwarding (all types), Do Not Disturb, Aliases, Alternate Numbers, Calling Line ID Delivery, Selective Acceptance, Selective Rejection, Simultaneous Ring, and Sequential Ring (Find Me Follow Me), etc. x Outgoing Calls features: Call Return, Last Number Redial, Line ID Blocking, Speed Dial 8, Speed Dial 100, etc. x Call Control features: Barge-in Exempt, Call Waiting, Directed Call Pickup with Barge-in, Call Transfer, Music/Video On Hold, Push-to-Talk (Intercom), Remote Office, Shared Call Appearance, etc. x Calling Plans: Incoming Calling Plan, Outgoing Calling Plan, Outgoing Authorization Codes, Outgoing Digit Strings, etc. x Client Applications: Busy Lamp Fields x Messaging: Aliases, Distribution Lists, Greetings (settings only), Voice Management (MWI settings, VM notifications, VM carbon copies, Transfers on ‘0’, Unified Messaging access credentials) x Utilities: Authentication (for endpoints), Intercept User x Almost any UC seat (User) feature that can be changed from the Self- Management web portals. At a Location or Agency-wide level, Vendor Management will include changes to: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 166 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x an existing AutoAttendant menu (but not the addition of more menus) x Call Pickup groups, Hunt Groups, Group Paging x Calling Plans: Calling Plans: Incoming Calling Plan, Outgoing Calling Plan, Outgoing Authorization Codes, Outgoing Digit Strings, etc. x Communication Barring features for allowing/blocking certain calls for all UC seats at a Location or Agency-wide x Utilities: Password/Passcode Rules for individual UC seat web/VM access, Device Template configurations, etc. x Call Centers: adding or removing Agents from an ACD group, changing the Skill Level of an Agent, adding or removing Supervisors from an ACD group AT&T considers the following actions to be extensive, and subject to a Specific Service Request, with performance measures and agreed-upon deadlines, and professional service charges listed in the Vendor Service Catalog (all categories), approved in advance: x the creation or modification of media files for use in any announcements or greetings by an end-User or virtual-service x any change to an IVR process/script x any change to Call Recording features or settings x any change to a Contact Center feature, application or call flow, not specifically included above x any “business” SIP trunk creation or modification for UC/CC Service interaction with 3rd party devices or services, such as a Fax server, trunk to another PBX, server-based legacy IVR, etc. x any other custom request, that is not specifically listed above. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 167 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.40 Professional Services This subsection is applicable to all proposed functionality except Service Category 2, SIP Trunking, and Service Category 4, Centrex. Contractor is to provide Professional Services including, but not limited to, activities related to data collection and analysis, Customer network assessment, system design, service implementation and delivery, system testing, project management, and system support. Given the statements in this subsection: 1. Detail the professional services to be offered, including any catalog of options for professional services. [Enter the response here -1,000 words] AT&T Response: 1. Detail the professional services to be offered, including any catalog of options for professional services. Professional Service will be provided for all customers relating to the specific project. Data collection and analysis, Customer network assessment, system design, service implementation and delivery, system testing, project management, and system support. AT&T has provided a rate for professional services in the Vendor Service Catalog (all categories). 3.41 Survivability Support This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Customers may choose to purchase features and services to accommodate survivability. Survivability is the ability of services to continue to operate effectively under adverse conditions, though portions of the system may not be working properly. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 168 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Provides various configurations for Customer premises equipment (e.g. SBCs and local gateways) designed to avoid single points of failure. 2. Designs facilitating automatic survivability activation. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the topics listed above. 2. Describe survivability options including, at a minimum, hardware, software, configuration processes, and implementation strategies intended to provide continued operation for proposed services and diagrams to illustrate the proposed configuration. 3. Discuss both the administrative issues and technical issues. 4. Provide a list of the services/functions that are not available or have reduced functionality when is site is operating in site survivability mode. [Enter the response here - 500 words] AT&T Response: Given the statements in this subsection: 1.Describe in detail the proposed offering for this section, addressing the topics listed above. With the advent of cloud-based Hosted Voice over IP Telephony (VoIP) services, VoIP Survivability solutions fall generally into two categories, based on the presumption that there exist adverse conditions affecting all or part of the network path from the Customer’s premises to the Call Control Cores of a cloud-based SCS VoIP Service: 1) Deploy multiple network access paths from the customer’s premises, using diverse physical access, diverse transport routing, and fine-tuning standards-based network failover protocols such as Border Gateway Protocol to minimize path convergence time. This category of solutions supports Survivability of all SCS Services in Categories 1, 2 and 3. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 169 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2)Order backup access trunks to the PSTN and deploy optional Survivability hardware/software (such as a Cisco Survivable Remote Site Telephone device, and Avaya Survivable Remote Gateway, or a SIP Session Border Controller) on the customer premises, to provide degraded access to UC services, also known as Site Survivability Mode These backup trunks can maintain a customer’s ability to receive inbound calls which is typically more difficult to maintain than outbound. IP Flex Enhanced Features can be configured to invoke Call Forwarding Not Reachable for a site that has lost its SIP Trunk (or PSTN SBCorLSP Network Redundancy/Resiliency-MFN SBCorLSP SCS Cores MFN Internet PSTN SBCorLSP Network Redundancy/Resiliency-Disparate Networks SBCorLSP SCS Cores MFN Encrypted Tunnels Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 170 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. UC user that is unreachable). In this scenario, inbound calls will forward to a 10-digit TN provided by the customer (which can represent a TN on a PRI, cell phone, call center, etc). If the customer orders a Single-tenant premises-based UC solution, HA-capable software will be provided at no additional cost; however, HA hardware solutions on a customer premises, will be the customer’s responsibility. UC equipment located on a customer’s premises, will be configured to recognize if an active Call Control Core is not fully operational, and redirect signaling messages towards an alternate Call Control Core. There may be attempts to redirect signaling messages to multiple Call Control Cores; if optional Survivability equipment has also been deployed (option 2 above), it will be configured to provide limited UC service until at least one cloud-based Call Control Core becomes reachable again. There may be some momentary interruption of service in the unlikely event that an active Call Control Core becomes adversely affected; in a few cases, an SCS endpoint device/client may have to re-register its session to the subscribed SCS Service, but no degradation of UC service features will occur once a new session to an active UC Call Control Core is established. 2.Describe survivability options including, at a minimum, hardware, software, configuration processes, and implementation strategies intended to provide continued operation for proposed services and diagrams to illustrate the proposed configuration. As stated above, Survivability strategies based on deploying additional Wide Area Network redundancy/resiliency don’t require specific Survivability hardware/software, and therefore are easily implemented. Possible configurations include multiple trunks of the same type on the MFN network, or multiple trunks from multiple ISPs (even with unequal speeds), if using the Internet as a primary path to SCS VoIP Services, or even encrypted SD-WAN overlay networks (per the clarification response to DMS, any SD- WAN devices deployed at the SCS cores will be Shared, unless the State wishes to procure Dedicated SD-WAN devices for selected SCS customers), which can support VoIP resiliency across disparate underlay transport networks. Like all applications on a business grade Wide Area Network, the needs of an SCS service need to be taken into PSTN SBCorSBG Site Survivability PSTN MFN GW Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 171 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. consideration along with the bandwidth, transport, and total utilization requirements of all other application(s) being served Over The Top (OTT) of these circuits. Customers whom wish to deploy Site Survivability solutions, will need to order at a minimum, a premises Survivability device that interoperates with the SCS VoIP solution being deployed, and some number of analog or digital Telephony trunks from a SCS Centrex provider or Local Exchange Carrier. The number of trunks required will determined by the business needs of the customer, and functionality required (Direct Inward Dialing being a prime consideration). In turn, the number and type of PSTN trunks needed will impact the configuration and count of all premises Survivability device(s) required to support those PSTN trunks. In addition to these backup trunks, customers can configure call forward not reachable within our IP Flex Enhanced Features package. This will enable incoming calls unable to reach the customer to be forwarded to any 10-digit TN provided by the customer. This feature (and all other Enhanced Features) are managed via a web portal provided at no charge. Next, more advanced Survivability functions (Call Distribution, Aliasing, Multiple/Shared Call Appearances, Local Conferencing etc) need to be included in the Survivability design, where available. We also offer an IP Flex Mobile Client for Apple and Android smartphones. This app when enabled, will allow users to make and receive calls over their existing cellular service using their IP Flex business identity. Lastly, the specific tuning of the Site Survivability feature itself needs to be designed and configured, based on device capabilities, network topology, local dial plans, and business requirements for endpoint availability. This must include the triggering metrics for entering Site Survivability operation, a minimum “hold” period where Site Survivability will remain enabled regardless of WAN availability, and the “fallback” metrics required to gracefully return the site to full operational status. 3.Discuss both the administrative issues and technical issues. Once the UC solution signaling paths and Site Survivability parameters have been established, the only real Administrative issues to contend with are those based on use of FQDNs and the Domain Name Service to obtain the authorized list of Call Control peers to obtain SCS UC service from. When configuring the authorized Call Control peers in a premises device to use static IP addresses in the authorized list, the solution is immune to failures/degradations of the Domain Name Service, but also may not scale Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 172 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. beyond primary/secondary peers. Remote access to any premises-based Survivability hardware is also recommended. The most common Survivability Support technical issues are related to the speed of network convergence for deployments relying on redundant network paths to overcome loss of service; and the fine-tuning of the UC signaling stack to strike the delicate balance between entering and exiting Site Survivability Mode, the other major Survivability strategy. In the case of the former, the speed of network convergence will determine the adverse effects on the end-Users, based on certain signaling time-out parameters of the individual SCS VoIP solutions employed. For standard SIP signaling services, the T1 and T2 timers in most implementations default to 500ms and 2000ms, so any network convergence slower than the signaling timers, would result in adverse effects (sessions dropped, non-responsive soft function keys, delays to dial tone, etc) to the end-User (impact on media is a different discussion). The positive aspect of relying on network convergence, is that once convergence is complete, all VoIP services/functions are fully operational with little to no degradation. As many networks do not re-converge quite so quickly, the most immediate effect is usually a timeout on the receipt of a response to a signaling message, which triggers a retransmit of that message, potentially redirected to another signaling peer. In the case of the latter (the fine-tuning of Site Survivability metrics), the dangers of intermittent network performance may wreak havoc on the premises Device’s (LSP/SBC devices) Survivability process triggers, causing a VoIP service “flapping” condition which often frustrates end-Users even more than being out of service completely. Still, a positive aspect of Site Survivability is that basic UC service will still be available even with a total failure of wide area network transport at the adversely affected Site. All desk phones will be able to make and receive external calls but features that require access to cloud-based resources, may be degraded or unavailable. Some Site Survivability devices offer more feature/functionality than others, AT&T will discuss Survivability hardware details with any SCS UC customer, based on the desired UC solution. AT&T has real-world experience with these issues over the past 13 years of offering UC service on State contract and will work with DMS to use that experience on behalf of SCS subscribers. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 173 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Provide a list of the services/functions that are not available or have reduced functionality when is site is operating in site survivability mode. Assuming that a UC Customer in Site Survivability mode will have alternative trunks for PSTN access and will be able to make and receive calls from the PSTN, the following UC features will not be available or have reduced functionality when an SCS site is operating in Site Survivability mode: Authentication, Automatic Callback, Barge-in Exempt, Basic Call Logs, Busy Lamp Field, Call Center Monitoring, Call Forwarding Busy, Call Me Now, Call Notify, Call Return, Call Trace, Calling Name Delivery, Calling Name Retrieval, Calling Number Delivery, Calling Line ID Blocking, Calling Party Category, Charge Number, Connected Line Identification Presentation, Connected Line Identification Restriction, Custom Ringback User (all types), Directed Call Pickup, Directed Call Pickup with Barge-in, Executive, Executive – Assistant, Flash Call Hold, Flexible Seating Guest, Hoteling Guest, Hoteling Host, In-Call Service Activation, Last Number Redial, Malicious Call Trace, Multiple Call Arrangement, Music On Hold User, N-Way Call, Preferred Carrier User, Priority Alert, Privacy, Push to Talk, Security Classification, Sequential Ring, Shared Call Appearance, Silent Alerting, Simultaneous Ring Personal, Speed Dial 100, Speed Dial 8, Two-Stage Dialing, Video On Hold User, Virtual On-Net Enterprise Extensions, Voice Portal Calling, Zone Calling Restrictions. With regard to SIP Trunking services, going into survivability mode will impact these features: x 911 – This will have to be routed out another facility such as a local analog line, PRI, etc. x On-net calling will not be available x Trunking capacity will be diminished x Call Quality Monitoring x Call Detail Records will not be available Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 174 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.42 Service Level Agreement Performance Monitoring, and Reporting The Contractor will be required to provide and operate an SLA Performance Monitoring Service. The Contractor will be required to monitor performance of its services in relation to the respective SLAs through the use of the SLA Performance Monitoring Service. The SLA Performance Monitoring Service is a system that will track and log information on outages, Degradation, and other SLA requirements. The system’s general functionality is to provide notifications to Customers. The following are minimum requirements: 1. DMS and its Customers must have access to the SLA performance metrics of the Contractor-provided services. Contractor must provide DMS access to 100% of the raw data upon request. 2. SLA Performance Monitoring Service functionality will: a. Accept information from the Contractor’s management system and trouble ticketing system b. Collect data on outages, Degradation, timely closure of CSAB entries, and other SLA requirements on a real-time basis 3. The SLA Compliance Report is a deliverable due to DMS on a monthly basis. The compliance report is the sole responsibility of the Contractor. The SLA Compliance Reports will: a. Provide to the DMS Contract Manager within ten (10) days from the start of the calendar month, reporting on the prior calendar month. The first report is due within ten (10) days of the third full month after Contract execution. The final acceptance of this report is at the sole discretion of the DMS Contract Manager b. Include all categories of applicable SLAs in Attachment C – Final Service Level Agreements c. Include N/A for SLAs where no services have been delivered during the project management Implementation Phase d. Be in a Microsoft Excel format, and shall not be locked or password protected Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 175 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. e. Include adequate documentation to demonstrate the Contractor’s reported monitoring Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of at least one production implementation of the proposed SLA Performance Monitoring Service, and related SLA scrubbing process. Indicate the size and scope of the implementation. Respondents may be asked to demonstrate examples of these during negotiations. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will assign an SLA Manager to support the SCS ITN Contract. The AT&T SLA Manager will have access to the internal reporting platforms associated with each service line supported under the SCS ITN Contract. The AT&T SLA Manager will be responsible to create the SLA Compliance reports defined in this section and will collaborate with the Hayes assigned SLA Manager to create the consolidated monthly reports. A full dashboard will be provided DMS as requested above. x Per the clarification response to DMS, the State asked: This appears to be a manual process. Who will be handling this task? AT&T Response: The response indicates that Hayes and AT&T will each have an SLA manager. These managers will collaborate on available analytical data. Some of the events that will exist will be outside of the control of the parties of this contract. For example, an MFN-2 outage will cause an apparent SLA event and may be noted in the SLA report but not necessarily used in the SLA payment calculations. The same is true for other network events such as latency and jitter within network elements not provided by this contract. For these reasons, there will be a certain amount of manual intervention. 2. Describe the existence of at least one production implementation of the proposed SLA Performance Monitoring Service, Dashboard, and related SLA scrubbing Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 176 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. process. Indicate the size and scope of the implementation. Respondents may be asked to demonstrate examples of these during negotiations. AT&T will assign an SLA Manager to support the SCS ITN Contract. The AT&T SLA Manager will have access to the internal reporting platforms associated with each service line supported under the SCS ITN Contract. The AT&T SLA Manager will be responsible to create the SLA Compliance reports defined in this section and will collaborate with the Hayes assigned SLA Manager to create the consolidated monthly reports. A full dashboard will be provided DMS as requested above. 3.43 Training This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Contractor is required to provide training on the use and administration of its proposed systems and services. Instructors must possess advanced knowledge and experience on the topic they present. Instructors can be from the Contractor’s and subcontractor’s teams. Contractor should consider the following training delivery methods: 1. Live, instructor-led training at the Customer site or a mutually agreed upon site. 2. Recorded, on-demand training. 3. Live, web-based training. The following are minimum requirements: 1. Provide DMS staff with training that focuses on technologies, systems, tools, services, and security training. Security and SCS tools are two topics that will be offered frequently and on an ad hoc basis. 2. Provide system administration training to all Customers and DMS operations staff. System administration training for DMS operations staff will be more specific than the generalized Customer system administration training. 3. Provide end-user training with a focus on the use of the system and service features. The frequency and logistics will be coordinated with the Customer and DMS. 4. Where applicable, provide Contact Center training. The frequencies and logistics for this type of training will be coordinated with the Customer and DMS. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 177 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Provide “train the trainer” training, whereby Customers are trained to deliver internal trainings on SCS. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 178 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Discuss the process for providing training and detail on the potential suite of instructional topics that will be provided on an ongoing basis. 3. Discuss SCS related topics such as best practices, and the equipment utilized in SCS. 4. Discuss the potential suite of training topics, general scope, delivery method, and timing of the classes. 5. Provide specific detail on training for security, and SCS tools. 6. Describe the distinctions between the training provided to DMS operations staff and the more generalized training for Customers. [Enter the response here - 750 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T offers a number of training options based on the product and service available on the SCS ITN Contract. 2. Discuss the process for providing training and detail on the potential suite of instructional topics that will be provided on an ongoing basis. The training options offered by AT&T may vary based on the product and service. Because we offer various training options, you can choose the type of training that best meets your needs. Hayes is also able to provide face-to-face training and they are in Tallahassee for added convenience. AT&T is able to provide training at different locations throughout the State of FL. The AT&T BusinessDirect® Learning Center provides multiple tools to help you use the portal. Available online at www.att.com/learningcenter, it provides self-help Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 179 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. tools as well as instructor-led training, documents, and demonstrations. When you visit this website, you can access the following training methods: Training Method Description Live Web Seminars Instructor-led online seminars that let you capitalize on real-time Q&A sessions and follow- up On-demand Seminars Downloadable pre-recorded web seminars that enable you to view full sessions or view selected topics on your own time Tutorials Self-paced tutorials that focus on specific tasks like how to download call detail, request a credit, or place an order for service Fact Sheets, Brochures and Other Documents Information and how-to guides for users and administrators Demonstrations Step-by-step instructions on how to complete tasks and practice what you have learned Live Classroom Training Instructor-led classroom training by a certified instructor In addition to the Learning Center, we provide x In-person support coordinated via your sales representative, who can assist you with learning about, signing up for, and using these tools x Telephone support via Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 180 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. o AT&T BusinessDirect® Center at 800-221-0000 for technical assistance from 8 a.m. to 8 p.m. Eastern Standard Time x Online support. While you’re in the portal, via AT&T BusinessDirect® Chat Live AT&T will provide DDoS Dashboard training and SecureLogix training to State designated personnel as part of the service delivery processes. 3. Discuss SCS related topics such as best practices, and the equipment utilized in SCS. AT&T will provide training on the web portals and the managed security services offered as part of the core network. 4. Discuss the potential suite of training topics, general scope, delivery method, and timing of the classes. DMS can access AT&T BusinessDirect as discussed in item 2, above to see a list of potential training topics. For ad hoc training request, please work with the AT&T Account Team for scheduling. 5. Provide specific detail on training for security, and SCS tools. AT&T will provide training on the web portals and the managed security services offered as part of the core network. 6. Describe the distinctions between the training provided to DMS operations staff and the more generalized training for Customers. DMS can access AT&T BusinessDirect as discussed in item 2, above to see a list of potential training topics. For ad hoc training request, please work with the AT&T Account Team for scheduling. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 181 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.44 Project Management The Contractor must provide project management services in accordance with the Florida Agency for State Technology regulations set forth in Chapter 60 GG-1.002, Florida Administrative Code (F.A.C.), for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document, or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager and are subject to approval and acceptance by the Department. Any deliverables submitted but not accepted by the Department will be subject to the applicable financial consequences until the Department accepts the deliverable. The following subsections contain the minimum requirements for SCS Project Management: 3.44.1 Project Charter and Project Management Plan 1. The Project Charter is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Charter within four weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Charter must formally authorize the existence of a project and provides the DMS and Contractor’s Project Manager with the authority to apply organizational resources to project activities. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 2. The Project Management Plan is a deliverable subject to final acceptance by DMS. The Contractor must submit an acceptable Project Management Plan within 4 weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Management Plan is the document that describes how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. The plans listed below may be considered as additional components of the Project Management Plan. However, DMS considers these plans listed below as deliverables separate from the Project Management Plan. 3. Readiness Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Readiness Plan within six weeks of the Contract execution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 182 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed organizational readiness strategy and associated plans that outline a readiness methodology, approach, activities, dependencies, and assumptions for key stakeholders to successfully support project activities. 4. Communications Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Communications Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must develop a Communications Management Plan that defines all communication touch points between the Project and all impacted stakeholders. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 5. Risk Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Risk Management Plan within six weeks of the Contract execution. 6. The Contractor must submit an acceptable Requirements Management Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor is responsible for managing all business requirements, including confirmation, design, development, testing, and validating that they are ultimately met during implementation. The Contractor’s Project Manager will work with DMS to develop and administer a plan to effectively manage requirements throughout the Project. 7. The Disaster Recovery Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Disaster Recovery Plan within three months of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of the disaster recovery plan and record of plan changes. The plan will include the following at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 183 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support TimeLine. 3.44.2 Project Management Implementation Phase The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. Project Management Implementation Phase - Schedule 1. Project Management Implementation Phase Schedule is a deliverable subject to final acceptance by the Department. Contractor must submit an acceptable Project Management Implementation Phase Schedule to the DMS Project Manager every two weeks by noon ET on Fridays. The document must be baselined, be resource loaded with predecessors, successors, durations, costs, and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI) and updated every two weeks as needed until the completion of the Project Implementation Phase. This should be accompanied with a narrative which includes the current status of the project, actions that have taken place in the last two weeks, any new risks and their associated risk mitigation plans, any new issues, and any tasks more than then percent (10%) behind schedule and a plan to complete the task. a. Minimum Acceptance Criteria: Create and maintain a Microsoft Project 2016 (or higher) schedule to incorporate all project activities to the agreed upon work breakdown structure level. The schedule must include at a minimum: task durations, start and finish dates (baseline and actual), predecessors and successors, resources, deliverables, and milestones, and must calculate CPI and SPI earned value metrics. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 2. Project Management Tracking Logs (Risks, Issues, Action Items, Decisions, and Operational Changes requested) are deliverables that are first due two weeks Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 184 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. following the Project Kickoff Meeting, and shall be due every two weeks thereafter, until the completion of the Project Implementation Phase. These are updated as necessary, as determined by the Contractor and DMS. a. Minimum Acceptance Criteria: The Contractor must identify, assess, document, and recommend mitigation strategies by updating and submitting to DMS the tracking logs at a minimum of bi-weekly to reduce project risks and issues. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 3. Project Status Report is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Status Report to DMS. This deliverable is first due within two weeks of the Project Kickoff Meeting after Contract execution, and shall be due weekly thereafter, until completion of the Implementation Phase. a. Minimum Acceptance Criteria: The Contractor must provide weekly Project Status Reports which are due via email to the DMS Contract Manager each Thursday by 5 PM Eastern time, and must include: i. A narrative description of significant project activities that have been conducted or are underway. ii. The progress-to-date on project activities. iii. An explanation of any tasks/activities that are behind schedule and a plan to bring them current. iv. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. v. Upcoming deadlines. 3.44.3 Project Management - Guides The Contractor shall create the following guides. These guides are deliverables subject to final acceptance by DMS. The Contractor must submit acceptable guides to DMS within three (3) months of Contract execution, and will be updated as necessary during the Contract term. The guides are subject to the final acceptance of DMS. 1. SCS Operations Guide. The Contractor shall create a SCS Operations Guide. This will include engineering, operational, and business processes for service delivery. At a Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 185 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. minimum, the guide includes ordering, trouble reporting, SLA monitoring, and invoicing processes. 2. SCS User Guide. The Contractor shall create a SCS User Guide, intended to provide a set of instructions for the Customer on how to use the services. 3. SCS System Administration Guide. The Contractor shall create a SCS Administration Guide for Customers and describe all administration processes for service delivery. 3.44.4 Project Management - Closure 1. The Contractor shall create a project closure documentation. This is a deliverable due to DMS one (1) month from the close of the Project Implementation Phase. a. Minimum Acceptance Criteria: The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.44.5 Project Management Implementation and Migration Plans 1. Implementation Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Implementation Plan to DMS within six weeks of the Contract execution. The Implementation Plan will address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Implementation Plan that outlines an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation . Furthermore, the Implementation Plan shall include at a minimum: i. Schedule of activities. ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. System buildout. v. Acceptance. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 186 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. vi. Migration cutover. vii. Fallback to previous service. viii. Interface with CSAB for billing and ordering. ix. Interface with MFN (Network-to-Network Interface, day-to-day operations, and security). x. Network support. xi. Operations Centers (NOC and SOC). xii. Day-to-day operational support services. xiii. Training – cross reference training section. 2. Individual Customer Specific Migration Plans: The Contractor will be responsible for creating Individual Customer Specific Migration Plans as each existing and new Customer migrates to SCS. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under SCS. The Individual Customer Specific Migration Plans are deliverables that must be developed in coordination with the Customer, and are subject to the acceptance of DMS and the Customer. These Individual Customer Specific Migration Plans will vary based on the proposed service and the complexity of the service migration. Contractor must submit plans acceptable to DMS and the Customer within four (4) weeks of Contractor’s receipt of a written notification of the plan’s requirement from DMS to the Contractor. Furthermore, the Individual Customer Specific Migration Plans shall include at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. iii. Migration and preparation planning. 1. Impact analysis. 2. Stakeholder communications plan. iv. Migration management. v. Engineering. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 187 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. vi. System buildout. vii. Acceptance(phase/final). viii. Migration cutover. ix. Fallback to previous service. x. Day-to-day operational support services. xi. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail how the Respondent will provide project management in accordance with the minimum requirements listed above. [Enter the response here - 500 words] AT&T Response: 1. Describe in detail how the Respondent will provide project management in accordance with the minimum requirements listed above. AT&T will provide a Project Manager to track and coordinate all the activities throughout this project and keep you constantly updated on the progress. AT&T brings the resources and technical expertise to deliver the following services in support of our proposed network solution. x Develop detailed logical and physical diagrams for all network designs; x Review designs with designated staff for approval and signoff; x Order, configure, install, and test any equipment, software, and circuits; x Implement production network; x Facilitate migration of systems and services to new technologies; x Follow DMS change management procedures; x Coordinate with DMS for scheduling changes with a documented change and configuration management process; Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 188 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Thoroughly document all implemented configurations via the configuration management process; x Turn over all documentation to DMS upon completion of project; x Perform knowledge transfer to designated DMS staff for the implemented network technologies (designs, configurations, standards, management, etc.). x Maintain the WAN, Internet, and Security services; Installation, Implementation and Deployment AT&T understands the importance of managing our customers network services. For this ITN Contract to be a success, an effective plan must be thoroughly designed, documented, and executed. These steps are critical in preventing any service disruption to your agencies/customers. We have an excellent record of managing large scale network installations, migrations and upgrades including multiple projects throughout the State of FL. AT&T Global Program Management will assign resources as needed to support the contract. AT&T will use a Hayes Program Manager who is well-skilled in managing voice programs for the State. Our Program Management team will work closely with your project team to develop and implement comprehensive project processes and plans. Project Management includes the Statement of Work, Master Schedule and site schedules, Project Acceptance Criteria, and other key deliverables that support your overall plan. Project Management provides a project or program manager who coordinates project resources including all project staff, other internal AT&T resources, WAN/remote access service providers, cabling contractors, and other 3rd party resources. They may be based onsite or work remotely depending on project requirements. A project is a non-routine job with defined start and end dates, a scope, and a budget. In most cases, an ad-hoc organization executes a project and disbands once the project is over. Network integration projects require project management expertise. Our professional project managers in the World Wide Project Management Group are technical and logistical problem-solvers who are trained and experienced in planning and implementing integration projects. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 189 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Project Management capabilities are reinforced by our expertise in networking, structured cabling, inventory management, and global logistics. Project Management complements the LAN, WAN, and remote access equipment configuration, staging, installation, and on-going support services. We can combine Project Management with many network implementation services to deliver any size or scope of Network Integration project. We have broad expertise in technology deployments including IP Telephony, WiFi, IP video, cabling, data center build-outs, national and international local area network/wide area network installation, PBX, video, call centers, and security systems. AT&T's Project Management uses experienced, specialized resources and standard, proven methodology to transition your network to an AT&T-managed service. The AT&T project management organization has extensive experience with large, complex projects, and we use that knowledge to transition your network. As part of our methodology, we use field-proven deployment templates, documents, tools, and processes, which we base on our previous successful implementations and transitions. We employ certified Project Management Professionals (PMPs) who can deliver projects and implementations using PMI Project Management Body of Knowledge (PMBok) methodologies. These methodologies help ensure a smooth transition of your managed network services to comprehensive AT&T management. Our project team applies those methodologies to x Work with your organization to create and implement the project plan x Establish a web portal as a communication and collaboration tool for both parties x Establish processes to manage risk, changes, communication, and transition governance We assign a Project Manager as your SPOC to help ensure end-to-end responsibility and accountability for the successful delivery of the project. In addition, we staff the project team to meet the needs of your specific project, including the timing and required scope of work. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 190 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. We regularly communicate with you throughout each transition phase and continually evaluate resources to help ensure adequate project coverage. And, we use the appropriate risk mitigation strategies to minimize end-user impact and to smoothly and successfully transition your services. 3.45 Services Infrastructure Checklist This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. The Contractor will be required to provide DMS upon request with any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed, or is otherwise permitted by DMS. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All Requirements on the checklist must be fulfilled in accordance with the Contract including, but not limited to, the corresponding SOW sections referenced therein. Additional requirements may be added to the checklist at the discretion of DMS. All items listed in the checklist must be successfully tested, or otherwise approved by DMS in writing, before the Contractor is permitted to go-live with any services to perform under the terms of the Contract. The timeline for checklist completion will be agreed in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, will be done in writing between the DMS Project Manager and the Contractor, and is in DMS’ sole discretion to approve. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 191 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Section Reference Requirement Statement of Work subsections 2.1 through 2.6 All required key staff positions have been filled with individuals who possess the applicable required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. Statement of Work subsection 2.7 Customer Support Team has been sufficiently staffed and trained. Statement of Work subsections 2.8, 3.23, and 3.24. Network Operations Center (NOC) and Security Operations Center (SOC) teams have been sufficiently staffed and trained. Statement of Work subsection 3.2 A production environment is in operation and viewable by DMS for all proposed services, in accordance with the section reference. Statement of Work subsection 3.8 The Contractor is capable of providing long distance services for all proposed service offerings, excluding Centrex, and is able to fulfill Customer orders. Statement of Work subsection 3.9 The Contractor is capable of providing toll-free services for all proposed service offerings and is able to fulfill Customer orders. Statement of Work subsection 3.10 The Contractor is capable of providing monitoring and reporting on call quality. Statement of Work subsection 3.11 The Contractor is capable of providing telephone number portability for any Customer ordered service. Statement of Work subsection 3.12 The Contractor is capable of providing temporary suspension of service for any Customer ordered service. Statement of Work subsection 3.13 The Contractor is capable of providing all proposed service offerings for any Customer ordered service, including the ability to intercept messages. Statement of Work subsection 3.15 The Contractor is capable of connecting with MyFloridaNet. Statement of Work subsection 3.16 The Contractor is capable of providing service interoperability. Statement of Work subsection 3.17 The Contractor is able of providing dedicated IP access. Statement of Work subsection 3.18 The Contractor is able to provide services effectively within Customer- specific domains. Statement of Work subsection 3.20 The Contractor is able to test hardware and software before making any change in service. Statement of Work subsection 3.21 The Contractor and DMS have agreed upon the inspection process and any requested inspections have been completed including applicable remediation. Statement of Work subsection 3.22 The Contractor’s webpage content is accepted in writing and is published to the internet. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 192 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Section Reference Requirement Statement of Work subsection 3.23 The Contractor’s NOC is fully operational. Statement of Work subsection 3.24 The Contractor’s SOC is fully operational. Statement of Work subsection 3.25 The Contractor’s hardware, software, and processes are designed and implemented using HA/HR characteristics. Statement of Work subsection 3.28 The Contractor is able to provide all security functionality. Statement of Work subsection 3.31 The Contractor’s management services are fully operational and have Dashboard capability. Statement of Work subsection 3.32 The Contractor’s tools are fully operational. Statement of Work subsection 3.34 The Contractor’s Online Portal for self-management is fully operational. Statement of Work subsections 3.35 and 3.36 The Contractor’s logging, archival, and review services are fully operational. Statement of Work subsection 3.37 The Contractor’s trouble ticketing service is fully operational. Statement of Work subsection 3.40 The Contractor is ready to provide Professional Services. Statement of Work subsection 3.41 The Contractor is able to provide configurations for Survivability. Statement of Work subsection 3.43 The Contractor has provided training to DMS on the use and administration of its proposed services. All necessary training to support go-live operations has been completed to DMS’ satisfaction. Statement of Work subsection 3.44.1 (1) The Contractor has provided an acceptable Project Charter. Statement of Work subsection 3.44.1 (2) The Contractor has provided an acceptable Project Management Plan. Statement of Work subsection 3.44.1 (3) The Contractor has provided an acceptable Readiness Plan. Statement of Work subsection 3.44.1 (4) The Contractor has provided an acceptable Communications Management Plan. Statement of Work subsection 3.44.1 (5) The Contractor has provided an acceptable Risk Management Plan. Statement of Work subsection 3.44.1 (6) The Contractor has provided an acceptable Requirements Management Plan. Statement of Work subsection 3.44.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 193 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Section Reference Requirement Statement of Work subsection 3.44.3 (1) The Contractor has provided a SCS Operations Guide. Statement of Work subsection 3.44.3 (2) The Contractor has provided a SCS User Guide. Statement of Work subsection 3.44.3 (3) The Contractor has provided a SCS Administration Guide. Statement of Work subsection 3.44.5 (1) The Contractor has provided the Implementation Plan. Statement of Work subsection 4.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. Statement of Work subsection 4.7 (All) The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. Statement of Work subsection 4.7.10 The Contractor has demonstrated the ability to provide a detailed billing file, and do so in a mutually agreed upon secured delivery method. Statement of Work subsection 4.9 The Contractor has finalized with the Department the timeframe(s) for invoice submission(s) for the Contractor’s proposed services. Statement of Work subsection 5 The Contractor is capable of providing Unified Communication services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work subsection 5.4 The Contractor is capable of providing LAN Support Services. If the Contractor is not contracted for this optional service, this item does not apply. Statement of Work section 6 The Contractor is capable of providing SIP Trunking services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 7 The Contractor is capable of providing Contact Center Services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 8 The Contractor is capable of providing Centrex services. If the Contractor is not contracted for this category of services, this item does not apply. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 194 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.46 Transition This subsection is applicable to all proposed functionality. This subsection includes technical, administrative, and contractual topics associated with the end of the Contract, or breach of the Contract, and requirements relating to transition between SCS and the replacement Contract for future iterations of this service or a similar service. The following are minimum requirements: 1. The Contractor will be required to perform end-of-service, which may take place at any time during the Contract term, and end-of-contract transition services prior to the expiration or termination of the SCS Contract at no cost. The full transition of existing services to replacement services or contracts is hereby explicitly made a criterion for completing the Contract. Extensions of the Contract are subject to the same terms and conditions set forth in the initial Contract and any written amendments signed by the Parties. 2. Upon request by DMS, the Contractor will be required to submit a transition plan. 3. As services migrate from SCS to any replacement service, DMS will continue to pay only for each service still served under the Contract. 4. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS is not obligated to maintain SCS contracted services for any set number of users or locations. 5. The SCS Contractor is required to work with DMS and any other DMS Contractor as expeditiously as possible in order to transition which includes, but is not limited to: a. Cooperation that will ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. b. Maintaining staffing levels that are sufficient to handle a smooth, complete, and expedient transition. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 195 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. c. Transferring all applicable knowledge including, but not limited to, the disclosure of the equipment, software, and third-party contract services. d. Providing all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began (Contractor shall bear the burden of proving existence before Contract work began), including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative). Migration of databases of information will be performed in a format, method, and timeline acceptable to DMS that is consistent with current industry practices and standards. e. Promptly delivering to DMS, upon request, whether or not previously made available, all up-to-date guides, manuals and training materials (for example, operational, user, and administrative) plus other guides and procedures the SCS Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services including, but not limited to, design documents, and device configurations for services, shall be promptly delivered to DMS upon request, whether or not previously made available. f. Assisting DMS and any other DMS Contractor with the planning and installation of any services to facilitate business continuity. g. Responding promptly and completely to questions related to the transition on an as-needed basis. h. Providing the services and functions necessary for a complete, smooth, and expedient transition. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.47 Equipment and Licenses This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 196 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Contractor must not propose equipment that is End-of-Sale by the equipment manufacturer. 2. Contractor will allow Customers who have purchased compatible equipment to transfer and reuse this equipment. 3. Contractor will allow Customers who have purchased compatible software licensing to transfer and reuse these licenses. 4. Contractor will allow Customers to transfer licenses and equipment between users. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 197 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail how the Respondent will provide the proposed offering in accordance with the minimum requirements listed above. 2. Describe how the Respondent will ensure that equipment proposed is not End-of- Sale. 3. Describe how the Respondent will allow Customers to transfer and reuse existing compatible equipment. 4. Describe how the Respondent will allow Customers to leverage existing compatible software licenses. [Enter the response here - 150 words] AT&T Response: 1. Describe in detail how the Respondent will provide the proposed offering in accordance with the minimum requirements listed above. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. 2. Describe how the Respondent will ensure that equipment proposed is not End-of-Sale. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 198 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe how the Respondent will allow Customers to transfer and reuse existing compatible equipment. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. 4. Describe how the Respondent will allow Customers to leverage existing compatible software licenses. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 199 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Business Operations The following subsections contain the minimum requirements for SCS Business Operations: 4.1 General Description of the SUNCOM Business Model In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for SCS. The Communications Service Authorization and Billing (CSAB) system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor will be required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available SCS. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. The Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 200 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven Business-to-Business (B2B) transactions between DMS and Contractor, as depicted below: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 201 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.3 Communications Service Authorization and Billing – Official Record Communications Service Authorization and Billing (CSAB) is the authoritative source of all data. CSAB is the official record of the inventory and costs of SUNCOM services. If inaccuracies are found in the CSAB data, it will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not propose as part of their response or instruct Customers to place orders or receive billing information from any system that is not CSAB without prior written authorization from the Department. Contractors shall not enable or ask DMS or Customers to input ordering and / or invoicing data into CSAB on behalf of Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4 Communications Service Authorization and Billing - Interfaces with Contractors There are three primary ways to implement transactions between CSAB and the Contractor. The method of implementation used by the Contractor will be at DMS’ sole discretion, which Contractor is required to use. 4.4.1 Application Programming Interfaces The Contractors will utilize Application Programming Interfaces (APIs) with CSAB, that will have the following functions: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 202 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. When data is sent from CSAB, the Contractor’s API will send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. 6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.2 Batch Routines A second way to implement transactions with CSAB is through batch routines which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.3 Manual Review and Data Entry by Contractor Staff The third method to implement transactions within CSAB is by manual review and data entry. Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled rather than use B2B-3 and B2B-4 transactions. The Contractor shall only use manual review and data entry as a method of last resort, and only with prior written approval by DMS Contract Manager. Contractors shall not use manual review and data entry for invoicing substantiation (B2B-6). Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 203 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.5 Communications Service Authorization and Billing Service Catalog SUNCOM services must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. There are currently three different types of charges Contractors use for the billing of SUNCOM services: 1. One-time charge: a single payment for a service or item, e.g. hardware installation. 2. Subscription charge: monthly fixed and recurring charge for the right to use something without regard to how much it is used (such as local phone service). 3. Metered charge: incremental charge based strictly on how much the service is used (such as toll-free phone minutes). See Chapter 60FF-2, F.A.C., for the Contractor’s responsibilities related to CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog The Department and SUNCOM Customers do not pay State of Florida and Federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Taxes do not include government-sanctioned surcharges and fees collected by the Contractor which are not remitted to the government. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 204 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The Department reserves the right to verify and substantiate all government-sanctioned surcharges and fees listed in the Vendor’s Service Catalog prior to Contractor delivering any services to Customers. The Department reserves the right to dispute the applicability of or listed amounts for such surcharges or fees. Surcharges and fees approved by DMS as part of the Contract should be separately listed in a Customer’s invoice should be separately listed in a Customer’s invoice. After Contract execution, any new or modified government-sanctioned surcharge or fee must be provided to DMS for review. The phrase “new or modified government-sanctioned surcharge or fee“ does not include a change in the amount of fee or surcharge that is identified as variable based on pre-defined criteria set by a government entity. The Contractor must provide a complete explanation describing the basis for the new or modified surcharge or fee whether the surcharge or fee is discretionary or required, and, if applicable, an affirmation that SUNCOM Customers are not exempt from payment. This explanation must be sufficient for DMS to determine whether the surcharge or fee is Contractor- specific. If the new or modified government-sanctioned surcharge or fee is approved by DMS, a Contract Amendment will be prepared to include the new or modified government-sanctioned surcharge or fee. Any such written approval or fully executed amendment must be provided to the Contractor before submitting a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the additional requirements: 1. The catalog item must be tagged as a new or modified government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the new or modified surcharge or fee. 3. The Contractor must provide information sufficient for DMS to verify if the new or modified surcharge or fee is discretionary or required and whether it is in line with the surcharge or fee set by the governmental entity. 4. The Contractor must provide information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS product manager will approve the Contractor request if the update to the catalog is in accord with the proposed amendment. 5. The new or modified government-sanctioned surcharge or fee must be billed at the inventory ID level, and not billed as a lump sum. After Contract execution, Contractor shall provide the Department with notice of any change in the amount of a government sanctioned surcharge or fee that is variable Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 205 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. based on pre-defined criteria set by a government entity. Supporting documentation must be provided to the Department upon request. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7 Communications Service Authorization and Billing Account and User Management 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges Contractor User CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and close out orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate the CSAB user access privileges of any Contractor staff without cause or notice. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7.2 Work Orders Customer work orders are sent to Contractors as B2B-3 transactions. Contractor can log- on to CSAB as prompted by a CSAB email to see submitted orders. Contractor is required to timely respond to the Customer work order by rejecting the work order in CSAB or Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 206 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. beginning to work the order. Where Contractor is working the order, Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to the CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out”. 2. Work Order ID – is associated with each item request within an Order that can be fulfilled separately from the rest of the Order, and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature or hardware from the CSAB Service Catalog that was requested in the workorder. 4. Service Installation ID – identifies the service account resulting from Order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g. circuit ID, phone number, hardware serial number, etc.). Contractor is required to provide all of the required fulfillment data in CSAB. DMS cannot invoice its Customers without associating key fields from orders to Customer invoicing accounts in CSAB, and therefore, will not pay for any services where such key fields data is missing or incorrect. Installation and disconnect dates are also critical to the inventory, as these dates are used during audits to verify that a service was active, or should not have been, during an invoicing period. The effective bill date cannot be more than 45 days from the date the order is closed. Orders must be closed in CSAB out no later than five (5) business days after installation and acceptance of the work performed by the Customer. Invoicing will not begin until the Customer work order is closed. Some orders will include configuration data including IP addresses to enable establishing closed user groups on the State network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 207 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.7.3 Credential Request Orders Some of the orders submitted to the Contractor will require granting Customer password/PIN protected access to Contractor services. These are services that require Customers to log-in (or be electronically certified) to Contractor’s systems before using a service. These services may be metered. Like all other services, the right to access credentialed services will be ordered with B2B- 3 transactions from CSAB providing the Contractor with necessary data to enable that access. Contractor is expected to respond by confirming to CSAB that the Customer has been provided access the credentialed services. However, CSAB will not hold user passwords and PINs for access to Contractor’s systems; the Contractor is expected to provide the passwords and PINs to users directly using email addresses provided in the CSAB order. PIN and password changes will be handled outside of CSAB, as well. SUNCOM Conferencing services are examples of credential request orders. Users of the service must login to a Contractor’s system to reserve or initiate a conference. Thus, the Contractor issues login credentials to those users that were obtained after an order for them (B2B-3) was placed in CSAB. The order is fulfilled by the Contractor supplying a user ID and Personal Identification Number via email to the user, then confirming fulfillment to CSAB with a B2B-4 transaction. These transactions enable CSAB to have a complete inventory of all of the users of the service, which is periodically confirmed through B2B-5 transactions with the Contractor. The Contractor’s system tracks usage that is attributable to each user, which is compiled in a B2B-6 monthly batch file of invoicing substantiation. In all cases, the total cost of the proposed order must be defined and approved prior to submittal. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.8 Inventory Every order and many other actions related to SUNCOM services are permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges, i.e. if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, where its located, its cost, any associated comments, etc. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 208 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies, and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.9 Invoicing Requirements Contractor shall submit invoices and electronic details to DMS monthly for all SCS and fulfilled orders within the agreed upon timeframe(s). DMS will make the final determination on the invoice submission timeframes. Contractor may only submit one invoice per Service Category, unless otherwise agreed to in writing by the Department, and the invoice will include the applicable Service Category billing information and credits. Invoices will consist of: 1) invoices for payment on unchangeable format (e.g. paper) (aka a “hand bill”) which reflects the total charges for the applicable Service Category for the month; and 2) electronic detail files that substantiates all billable services for the applicable Service Category. The total of substantiated detail charges must match the payment requests on each of the handbills. The invoice will include detailed service credits for the applicable Service Category uniquely identified by the applicable SLA. These credits will be audited by DMS through review of SLA reporting and invoice auditing. Since credits are applied retroactively, the Contractor is required to indicate on the invoice the actual month in which the service level violation occurred. AT&T will work with DMS during project planning and implementation to determine the ‘agreed upon timeframe’ for invoice submission. We request that the following change be made, DMS will make the final determination on the invoice submission timeframes. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 209 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T will collaborate with DMS on the number and format of invoices. 4.10 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with all unique IDs necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active subscription periods, and incremental activities. All charges must be attributable to distinct identifiers from the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include date/time stamps for each billing event, and the dates of the billing cycle (start and end). The file must be provided to DMS using a mutually agreed upon secured delivery method and mutually agreed upon format. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.11 Audit of Contractor Invoices DMS will audit the invoice to match all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but is: a) complete (i.e. contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the hand bill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time this is a manual process. At any time during the Contract term this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within one (1) billing cycle. If Contractor has not resolved audit exceptions within the nextbilling cycle, the charges will be finalized as determined by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 210 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.12 Mandatory Interface with Communications Service Authorization and Billing All work orders will be submitted to the Contractor via the CSAB or similar system as deployed by DMS. Only changes approved via a NOC ticket and not impacting invoicing charges may be an exception to the foregoing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.13 Mandatory Communications Service Authorization and Billing Order No SCS service will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through the CSAB except for those Customers utilizing the Contactor’s online portal approved by the Department. Customer orders submitted through the Contractor’s online portal will have a work order automatically generated by CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.14 Specific Service Requests DMS will work with Contractors and Customers to establish service request quotes when Customer requests require specific service configurations, combinations, security, or quantities. In such situations, DMS will, as needed, receive service availability and pricing quotes to fulfill the specific Customer service needs. The format of each service request quote will be left to the discretion of DMS and Customers have the option to request custom terms and conditions to meet Customer specific needs which includes, but is not limited to, security standards set forth in Chapter 60GG, Florida Administrative Code. In all cases, the total cost of the proposed service must be well defined, and the prices will not exceed those in the CSAB Service Catalog with reasonable adjustments as necessary to accommodate the specific agency service needs that substantially increase the Contractor’s contractual requirements. An Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 211 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. adjustment in price for a Customer specific service should be commensurate with the Contractor’s additional obligations but shall not result in an increase in pricing greater than 25% of the listed CSAB Service Catalog price(s). The service request quote must be accepted by DMS in writing before any implementation. The quote must contain all data needed for DMS to review and approve the service, including but not limited to, all support implementation requirements target installation dates, locations, configuration data, effective date, and documents containing diagrams as necessary. The quotes will contain sufficient detail necessary for audit processes. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.15 General Billing Requirements Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices, and all qualifiers that are applied to unit prices in order to create an unambiguous database of SCS billable line items. A tariff code shall have only one unit amount. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.16 Criteria for Installation Signoff and Billing Start The Service Acceptance Checklist is used during the migration to SCS, and during production (steady-state), to certify when a service is accepted. The following criteria must be met before an order is considered complete. 1. Contractor completes all requirements detailed in the workorder. 2. The Customer and Contractor will certify acceptance by utilizing a Service Acceptance Checklist, as jointly developed by the Customer and DMS. It is the Contractor’s responsibility to obtain the Customer’s acceptance of the checklist at the time of turn-up. 3. The signed copy of the Service Acceptance Checklist is inserted into the CSAB. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 212 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Services requested by the work order have been provisioned by the Contractor. 5. The work order has been closed by the Contractor in CSAB by entering a completion date and effective bill date. 6. The Contractor’s invoice must be provided after the completion date entered into CSAB. If the Contractor’s invoice reflects billing prior to the acceptance date entered into CSAB, the charges will be deducted. 7. All dates in CSAB must be entered by the Contractor in real-time. CSAB does not permit a date entry to be backdated. 8. Orders must be closed out in CSAB no later than five (5) business days after installation and acceptance of the work by the Customer. Invoicing will not begin until the Customer work order is closed in CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.17 Local Call Billing If the Contractor charges Customers for Local calling, it is required to maintain a historical record for local billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Local call billing will adhere to the following: 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. Clearly differentiate between recurring and non-recurring charges. 3. Contractor is required to provide call details for all local calls. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 213 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 5. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 6. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 7. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 8. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.18 Long Distance Billing The Contractor is required to maintain a historical record for long distance billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Long distance billing will adhere to the following 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. DMS will not pay any charges for long distance calling that takes place on a phone line without an assigned long distance carrier or if no calling plan has been designated, referred to as “casual billing.” 3. Clearly differentiate between recurring and non-recurring charges. 4. Contractor is required to provide domestic and international call details for all long distance calls. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 214 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 6. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 7. If the rate for terminating an international call to a landline is not equal to the rate for terminating the call to a wireless line, the call details must indicate the number of minutes for both cases. A marker must be included in the file by call record indicating whether a call is terminated to a landline or wireless number. 8. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 9. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 10. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.19 Toll-Free Billing The Contractor is required to maintain a historical record for toll-free billing of call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Toll-free billing will adhere to the following 1. Calls are to be billed in six-second increments(tick). 2. Contractor is required to provide domestic and international call detail records for all toll- free calls. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 215 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Calls can be rounded up to the next six-second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 4. For each toll-free call, the associated billing record must indicate if the call was an Intrastate or Interstate call. 5. The Contractor is required to bill each toll-free number separately and not under a subaccount number or under a different billing number, unless requested by DMS. 6. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 7. The minimum information required for detailed call records includes, but is not limited to: calling party number, called toll-free number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.20 Direct Billing Under Chapter 60FF-2, F.A.C., all SUNCOM services will be billed through DMS. Contractor, however, is required to offer the ability to provide direct billing to Customers if requested by the Customer and approved by DMS. If approved by DMS, direct billing shall be provided in accordance with Chapter 60FF-2, F.A.C., and must be provided at no additional cost. 1. An administration fee for DMS overhead will be factored into the billing amount directly billed to Customers. 2. Customers will review their direct bill invoices; however, DMS retains audit authority for all services provided. 3. The monthly bill for Customers who request direct billing must provide the following information: service order numbers, account numbers, bill number and/or invoice number, information to substantiate the charges, CSAB inventory ID, bill date, due date, bill remittance address and a summary record, which includes payments Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 216 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. applied since the last monthly bill, adjustments, sub-total of current charges, and net amount due. 4. A summary record must be provided and identified by phone number, CSAB Inventory ID, and/or circuit number as identified by the Customer. 5. Contractor will collect the administration fee through their monthly invoiced payments from Customers, and remit the fee to DMS. This is submitted by check monthly to and made payable to DMS. Supporting documentation needs to be provided as a hardcopy with the check in the same envelope, and also by email to the DMS Contract Manager. 6. Contractor will electronically supply DMS with complete and accurate detail substantiating all of the charges to Customers in accordance with Chapter 60FF-2, F.A.C 7. Contractor will confirm with DMS any SLA credits due to a SUNCOM Customer prior to invoicing the Customer following DMS confirmation of the credits due. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.21 Service Level Agreement Operational Process The terms regarding SLAs set forth herein shall apply to all SLAs listed in Attachment C – Final Service Level Agreements. 1. Credits must be applied to the appropriate account within the target time window provided within the SLA listed in Attachment C – Final Service Level Agreements. 2. SLAs are calculated, measured, and paid per incident. 3. SLA credits restart based on the review process and billing cycle. 4. Unless there is an explicit reference to “weekdays” or “business days”, all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 5. The time between the start of an issue and before opening the trouble ticket is counted towards the SLA restoral time. For example, if an outage occurred at 1:00 Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 217 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. PM (based on the alert data) and the trouble ticket was opened at 1:30 PM, the SLA clock starts at 1:00 PM. 6. Each month, the Contractor, any subcontractor, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are provided to DMS. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 7. Service credits defined in Attachment C – Final Service Level Agreements, are applicable if performance metrics are not met by either the Contractor or subcontractor. Assessed service credits are to be applied as credits toward the impacted service on the Customer’s applicable Service Category invoice, or to DMS as appropriate. Service credits will be explicitly identified as a line item for each impacted Customer on the Contractor’s applicable Service Category invoice. Business and Operational SLAs apply to all Service Categories provided by the Contractor and these SLA credits will be assessed for the impacted service and applied to the applicable Service Category invoice. 8. Customers have the option to request custom SLAs to meet Customer’s specific needs, which the Contractor may offer in addition to the Attachment C – Final Service Level Agreements. Contractors is permitted to equitably adjust the price in correlation with such need up to an additional 25% for the applicable service(s) subject to the applicable custom SLAs. 9. For SLAs where time is a factor in the calculation of the credit, the SLA clock must not restart but can be suspended (hold time) for the reasons below. In order to qualify for an SLA suspension (hold time), one of the listed reasons must be documented in the Contractor’s NOC ticketing system by the Contractor. For Operational MACD, the reason must be documented by the Contractor in the CSAB. The SLA hold times apply only when: a. Incorrect information in Customer order, including incorrect address provided by the Customer. b. Customer did not attend an agreed upon scheduled appointment. c. Customer unresponsive to calls or emails placed to the appropriate Customer contact person, including onsite contact person not available. d. Site readiness requirement not fulfilled by the Customer, including onsite contact not available. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 218 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. The Contractor’s NOC will troubleshoot to the fullest extent feasible even if the SLA clock is suspended; for example, on a dispatch where the site readiness requirement has not been fulfilled by the Customer (onsite contact is not available). 11. Contractor SLA Accountability: a. SLAs will be applicable, whether or not the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance Degradation, or any other reason. SLAs will be applicable where advance written notice of a repair is not provided to, and approved by, the Department. b. SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance) for the service elements listed in the DMS- approved maintenance window request. SLAs will apply for all other service element impacts during and after the scheduled maintenance window and for any maintenance performed without advance notice to, and approval by, the Department. 12. DMS will make the final determination on the Contractor’s compliance with SLAs. 13. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed by the Department and will be applied to applicable invoices in a timely manner. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION The Department is seeking Responses demonstrating how Unified Communication (UC) services will be delivered. This category includes both Single-tenant and Multi-tenant UC services. Generally Single-tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by the National Institute for Standards and Technology (NIST), at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 219 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Publication 800-145 issued by NIST. UC is an evolving set of services providing an integration of real-time communication services, such as instant messaging (chat), presence information, voice, conferencing, data sharing, call control, and speech recognition, with non-real-time communication services, such as unified messaging (integrated voicemail, email, short message service, and fax. UC provides a consistent unified user-interface across multiple devices and media types. UC services are delivered over an IP network. Unified Communications combines independently-run communications subsystems in order to streamline how Customers communicate and collaborate regardless of location. Text provided within this section is intended to guide Respondents in understanding the desired UC scope. None of the information is intended to limit the Respondent in its effort to provide a solution for UC services and features. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5.1 Unified Communications System and Services – General Features Respondents should propose UC services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondent will propose the location of the system in its response to this subsection. Respondents submitting a response to Service Category One will demonstrate how the following minimum required SCS services or features will be delivered: 1. Provision of local, long distance, and toll-free access. 2. Operator Assistance services are required on a twenty-four hour a day, 365 days of the year, including holidays; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 3. Provision of the following features with Respondent’s Multi-tenant and Single- tenant service offerings: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 220 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Caller ID b. Three-way calling c. Do Not Disturb d. Call Forward (All, Busy, No Answer, Not Reachable) e. Call Pickup f. Class of Service Restriction g. Call Hold h. Conference Calling i. Call Park j. Distinctive Ringing k. Directory Assistance l. Call Transfer (blind, with consultation, and recall) m. Call Waiting n. Speed Dial o. Call Number Suppression p. Specific Call Rejection q. Last Number Dialed r. Call logs (missed, received, dialed) s. Call Trace t. Hunt Group u. Remote access v. Auto attendant w. Busy Camp On Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 221 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x. Busy Lamp Field y. Call forward selective z. Call notify aa. Call screening bb. Directed call pick-up with barge in cc. Diversion inhibitor dd. Music on hold ee. Priority alert / ringing ff. Push-To-Talk (intercom) gg. Remote office hh. Sequential ring ii. Shared call appearance jj. Simultaneous ring kk. PC-based receptionist ll. Voice mail mm. Unified messaging nn. Call Center oo. Call Center desktop client pp. Hoteling qq. IP fax rr. Mobility ss. UC faxing tt. Instant group call / paging Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 222 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. uu. Operator Assistance vv. Instant messaging ww. Notification xx. Team collaboration yy. Audio conferencing zz. Web conferencing aaa. Video conferencing bbb. Professional services ccc. Intercom dialing ddd. Message waiting indicator 4. Unified Messaging services which, at a minimum, include: a. User access to, and management of, voicemail, email, and fax messages through the same inbox or interface. b. Modular messaging with access to messages from phones and PCs via various interfaces, including browsers. 5. Voicemail service which, at a minimum, includes: a. Storage of a minimum of 30 messages of 2 minutes in length or equivalent to 60 minutes of memory storage space for each mailbox. b. Ability to program for the following conditions: busy, out of office, and no answer. c. Audible and/or visual message waiting indicator. d. Out-dial notification and ability to dial out to an attendant using “0”. e. Ability to broadcast messages within specified Customer groups. f. Extended/Guest mailbox allowing multiple users voice messaging capabilities. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 223 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. g. Access to the voicemail service internally or externally using a local number and toll-free number. h. The ability to select a single or multiple level password protection. 6. Provides the capability to port telephone numbers to the Contractor’s UC service at no additional charge to the State. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 224 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the Contractor’s system location(s). 3. Describe the Respondent’s basic and enhanced offerings. [Enter the response here – As needed to provide a complete response] AT&T Response: In the spirit of Section 1.4 of this document, AT&T and Hayes e-Government are pleased to respond with multiple manufacturers’ solutions for Category 1 Services: 1) Single-tenant Solution: A hosted Avaya solution from Hayes, which has been in service to the State of Florida since 2011 and has the largest body of public sector Subscribers of any State of Florida voice contract offer, with over 35,000 subscribers statewide. In addition, per clarification response, Hayes will manage any Unify customers, but will not be able to monitor the Unify equipment with the VSM. 2) Multi-tenant Solution: AT&T HVS, an open-standards hosted Broadworks solution, is the longest running hosted VoIP service on the State voice contract, and which has been in service to the State since 2006, with over 30,000 Subscribers statewide. The Hayes Avaya solution is being offered in the Single-tenant UC category, hosted in single customer environments at the Hayes data centers, with options to deploy Avaya call control elements at the customer premises if desired, providing flexible benefits to SCS Customers selecting this solution. By virtue of primarily being offered as cloud-based service, it is also capable of meeting Multi-tenant UC requirements. The hosted Broadworks solution, AT&T HVS, is being offered in the Multi-tenant UC category, hosted in AT&T data centers in Atlanta and Dallas. It is the largest hosted UC service available from AT&T, presently in service to a number of state governments, including Oklahoma, Louisiana, Mississippi, Alabama, Georgia, South Carolina, and others. This proposed UC solution offers additional features such as Executive/Assistant, Instant Messaging and Presence, UC-One Collaboration, and Zoom conferencing, beyond what is currently available with the existing AT&T HVS service. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 225 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. In providing such as broad range of solutions to the State of Florida in response to this procurement, AT&T and Hayes e-Government are confident as a team, we have the solution to meet all of the State’s UC needs. Given the statements in subsection: 1.Describe in detail the proposed offering addressing the minimum requirements listed above. For the Single-tenant solution, the Hayes Avaya platform provides the real-time foundation for UC and customer experience solutions, and it is the key enabling layer in the Avaya enterprise architecture that will meet 100% of the above requirements. x Rich voice and video services: Over 700 communication features and services built on of customer feedback and software refinement. x Mobility and Collaboration: Complete integration with the Avaya Equinox experience which provides a single, all channel calling, messaging, conferencing and collaboration solution for mobiles, browsers, desktops and room systems. x Integrated Video: Making video as easy as a phone call by integrating desktop and conference video including via Avaya Equinox. x Branch Solutions: Targeted capabilities for customer-facing branches and government offices requiring local customer service-oriented functionality combined with low-cost deployment, centralized management of thousands of locations, and enterprise-wide SIP networking. x Enterprise-wide SIP session management: A single point of control for enterprise-wide dial plan and user profile management across a redundant distributed SIP network connecting thousands of multi-vendor systems, applications and service provider services. x Multi-vendor presence aggregation: Combining user presence information from Microsoft, IBM, and SIP/SIMPLE, with real-time information from every phone and soft-client to deliver an actionable aggregated view for Avaya and third-party business user applications. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 226 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. For the Multi-tenant solution, the AT&T Hosted VoIP Service is a purpose-built carrier-class solution, capable of scaling to millions of subscribers, and offers a feature-rich and uniform user experience for deployments of all sizes, large and small. x Truly open-standards SIP-based solution, supporting multiple IP endpoint devices from manufacturers such as Audiocodes, Avaya, Cisco, Mitel, Polycom, and Yealink. x Geographically diverse, highly-available software-defined carrier-grade architecture allows for scaling up or down the solution to meet the State’s needs whenever and wherever they arise. x Compliant with regulatory policies such as CALEA Lawful Intercept and 911, HVS offers additional 911 capabilities for Customers to manage their 911 location information in near-real-time, with direct call routing to and web- portal administration from West. x Full-featured video-telephony solution, including Video-Voicemail, Video- OnHold, and Video-CallCenter capabilities, down to the device, desktop and mobile client levels. x Instant Message and Presence features available on desktop and mobile clients, integrating with common applications like Microsoft O365, Google, Box, Twitter, and Salesforce. 2.Describe the Contractor’s system location(s). Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 228 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Single-tenant solution Core (Basic): includes the complete Avaya Aura® Platform of Communication Manager, Session Manager, System Manager, Presence Services, Session Border Controller for Enterprise and user entitlements to Avaya Equinox clients. Not included. Team collaboration, Audio conferencing, Web conferencing and Video conferencing Power (Enhanced): includes all the capabilities in Core plus Avaya Equinox Conferencing (Host) included. Team collaboration, Audio conferencing, Web conferencing and Video conferencing Multi-tenant solution The AT&T HVS Standard (Basic) offer includes the following features: Authentication, Barge-in Exempt, Basic Call Logs, Customer Originated Trace, Call Waiting, Calling Line ID Delivery Blocking, Calling Name Delivery, Calling Name Retrieval, Calling Number Delivery, Calling Party Category, Charge Number, Connected Line Identification Presentation, Connected Line Identification Restriction, External Calling Line ID Delivery, Intercept User, Internal Calling Line ID Delivery, Malicious Call Trace, Polycom Phone Services, Preferred Carrier User, Privacy, Third-Party MWI Control, Third-Party Voice Mail Support, Zone Calling Restrictions, Call Forwarding Always, Call Forwarding Always Secondary, Call Forwarding Busy, Call Forwarding No Answer, Call Forwarding Not Reachable, Call Return, Call Transfer, Communication Barring User-Control, Do Not Disturb, Flash Call Hold, Last Number Redial, Three-Way Call The AT&T HVS Premium (Enhanced) offer includes all features in the Standard (Basic) offer plus: Alternate Numbers, Anonymous Call Rejection, Automatic Callback, Automatic Hold/Retrieve, Busy Lamp Field, Call Center Monitoring, Call Forwarding Selective, Call Me Now, Call Notify, HVS Anywhere, CommPilot Express, Custom Ringback User, Custom Ringback User - Call Waiting, Custom Ringback User – Video, Directed Call Pickup, Directed Call Pickup with Barge-in, Diversion Inhibitor, Executive, Executive – Assistant, External Custom Ringback, Flexible Seating Guest, Group Night Forwarding, Hoteling Guest, Hoteling Host, In-Call Service Activation, Multiple Call Arrangement, Music On Hold User, N-Way Call, Pre-alerting Announcement, Priority Alert, Push to Talk, Remote Office, Security Classification, Selective Call Acceptance, Selective Call Rejection, Sequential Ring, Shared Call Appearance, Silent Alerting, Simultaneous Ring Personal, Speed Dial 100, Speed Dial 8, Two-Stage Dialing, Video On Hold User, Virtual On-Net Enterprise Extensions, Voice Messaging, Voice Messaging – Video, Voice Portal Calling. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 229 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5.2 Unified Communications System and Services – Integration and Interface The following are minimum requirements: 1. Integration with mobile devices as described below: a. Users have a single identity that lets them handle business calls via their desk and mobile phones. b. Allows calls to or from mobile devices to take place anywhere and anytime as if they are going to or coming from the desk phone numbers. c. Users will have the ability to have calls forwarded to any phone and to use a single number for making and receiving all calls. d. Supports handing off calls from cellular to Wi-Fi connections and vice versa on smart devices. e. Enables users to initiate phone calls, retrieve voicemail and corporate directories, access instant messaging, and participate in videoconferencing. 2. UC user interface as described below: a. Allows users to access UC capabilities from a variety of devices in a variety of ways. b. Offers access to features and services such as presence, instant messaging, integrated soft phones, voice conferencing, video calling, and conferencing. c. Supports voice activation that integrates seamlessly with other business communication systems. d. Supports real-time communications – instant messaging, presence that identifies which participant is speaking, voice calls to video, voice calls to email. e. Supports non-real-time communications – email, text messaging, fax, voicemail. f. Offers collaboration and data sharing – electronic bulletin boards, e-Calendar, Audio/Video/Web conferencing. g. Provides users ability to access messages from the following: IP phones, mobile phones, web browsers, email clients, desktop clients, PCs, tablets. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 230 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. h. Allows instant messaging between two users or multiparty (up to a Customer- defined number of participants). i. Supports the ability for users to display their presence status (e.g., “Available,” “Away,” “Do Not Disturb,” “Busy,” or “Offline”) to let others know their availability for communication. j. Offers presence integration with Customer collaboration applications, such as calendaring, that automatically updates presence when users are in a meeting. k. Supports audio and video conversations between two users or multiparty (up to a Customer-defined number of participants), using web cameras, speakers and microphones. l. Supports file transfer capabilities to send files between users, if requested by the Customer. m. Supports scheduled and ad hoc web conferencing for conducting online presentations including audio, video, screen sharing, and a virtual whiteboard. PC- to-PC and multiparty data sharing capabilities including desktop sharing, application sharing, presentations, virtual whiteboard, annotations, and polling. n. Supports contact groups that allow users to organize their contacts. o. Supports enhanced access to instant messaging from within the agency's network or from the internet, through a variety of devices and software, in a secured mode using encryption. p. Allows Customer-managed instant messaging administration (add/change/delete users). q. Supports single sign-in capabilities through the Customer’s Active Directory system. r. Interconnection with MFN to the extent feasible. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 231 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the system location(s). 3. Describe the interconnections with MFN. [Enter the response here – As needed to provide a complete response] AT&T Response: 1.Describe in detail the proposed offering addressing the minimum requirements listed above. For the Single-tenant solution, the Hayes Avaya solution enables Digital Transformation by providing a comprehensive suite of advanced communications applications for voice, video, mobility, messaging, conferencing, customer contact and more. The Avaya Equinox Experience, a UC tool that provides one-stop access to voice, video, instant messaging, calendar, meetings and more. Its “mobile-first” Top of Mind screen provides at-a-glance visibility to everything that a user needs in real time: schedule, contacts, messages, and call history. Avaya Equinox now also enables users to achieve the full benefits of a cloud-based, fully integrated team collaboration environment. Users can create and enter team rooms organized by a variety of categories with members both inside and outside of the organization, essentially breaking down the boundaries of a company’s communications infrastructure. The enhanced, Avaya Equinox Experience supports persistent team messaging and chat, file sharing and task assignment and ad hoc and scheduled meetings, with audio / video conferencing, and screen sharing. For the Multi-tenant solution, the AT&T HVS UC-One client is a UC desktop and mobile client that offers: x Seamless access to voice and video calling, and access to all the features available with the UC Seat, with optional capabilities such as Call Recording, x Instant messaging & presence, external XMPP-capable, containing Contacts and access to Directories, the Chat view facilitates secure file sharing, Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 232 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x A virtual meeting room (MyRoom) for team meetings, desktop sharing and collaboration, in conjunction with the MeetMe conference feature, x A Hub view which unifies popular business applications, making it easy to find key information stored in those apps, while streamlining communications and business processes. Pre-integrated apps include Google G Suite, Microsoft Office 365, Outlook, Box, Salesforce, Concur, and Twitter. x Contextual Search gadget, providing dynamic info in the Chat pane, displaying relevant information (emails, files, etc) shared previously with the remote user. Each character entered in the Search field dynamically regenerates the Contextual results, facilitating better collaboration within the UC-One client and enhancing productivity. 2. Describe the system location(s). n Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 234 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe the interconnections with MFN. Our proposal to the State includes interconnects with MFN. We have designed the interconnects using AT&T’s flagship ethernet service and an SCS dedicated Call Control Core to provide: x Geo-diversity – Interconnects to MFN in Orlando as well as Jacksonville. x Fiber-based network – To provide optimal performance. x Class of Service (COS) – To ensure the performance of voice traffic. x Scalable Bandwidth – We will deliver 10G circuits and have the ability to scale the Committed Information Rate (CIR) as demand grows. x Hardened POPs – The interconnects to MFN originate out of hardened AT&T Central Offices built to withstand Category 5 hurricanes. x Failover – We will use routing protocols and other methods to ensure traffic is rerouted in the event of a failure. 5.3 Unified Communications System and Services – Conferencing The following are minimum requirements: 1. Audio Conferencing service which: a. Has a capacity of at least 150 participants. b. Provides the ability for the conference host to dial-out to participants. c. Provides the following commands via touchtone keypad: i. Request Operator Assistance ii. Dial-out to participants iii. Begin and end conference recording Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 235 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. iv. Change participant entry and exit notification from one of the following: recording of the participant, tone, or no notification v. Private rollcall vi. Mute and un-mute all participant lines vii. Participant self-mute and un-mute viii. Conference lock and unlock d. Provides web-based access to the following commands for the conference host: i. Dial-out to a participant ii. Begin/end conference iii. Mute and un-mute all participant lines iv. Mute and un-mute individual participant lines v. Disconnect any participant vi. Conference lock and unlock e. Provides the conference host the ability to create a security number in additional to the conference code that participants should input before entering the conference. f. Provides the capability for the conference host to record the conference. The host should have the capability to download the conference recording at no additional cost. Recordings should be retained by Contractor a minimum of 30 calendar days after the conference ends, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. g. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 236 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. h. Provides operator assisted conferences where an operator provides live assistance with the conference. i. Provides a capacity of at least 1,000participants. ii. Available twenty-four hours a day, 365 days of the year. iii. DMS and the Customers are not charged for no shows, cancellation, or setup fees. iv. Operators can dial out to participants, if requested. v. Provides question and answer administration. vi. Provides continuous conference monitoring and manage any special requests from the conference host during the conference. vii. Provides reports on conference attendees. 2. Offer a Web Conferencing Service which: a. Provides an integrated audio conference service allowing participants to listen to and speak with the host and other participants. b. Provides a graphical user interface control panel for the host to administer, monitor, and control the web conference. c. Provides the capability for participants to join the conference via a Universal Resource Locator address or a desktop client. d. Provides the capability to traverse and successfully interoperate with firewalls and security layers using standard ports such as https port 443 and http port 80. e. Provides compatibility with commercially available browser software. f. Allows participants to join the conference using tablets and smart devices. g. Supports document sharing, which is the ability to open and share a document with conference participants. h. Supports desktop sharing, which is a common name for technologies and products that allow remote access and remote collaboration on a person's computer desktop with conference participants. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 237 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. i. Supports remote control of a participant’s desktop. The participant should be notified if remote control of their desktop is requested and should have the capability to accept or reject the request. j. Allows the host to promote any other conference participant to presenter. k. Provides drawing, annotation, and pointer tools. l. Provides conference host the capability to record the conference and text chats. Recordings should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Recordings can be download by the conference host at no additional cost. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. m. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. n. Supports text chats for conference participants. The chat will provide options for public chats for all participants or private chats between selected participants. The host can also disable chat. o. Supports polling, which allows the host to pose questions and receive feedback with a variety of different answer sets (multiple choice, open ended, yes/no). Results will be provided to the host in real-time, may be shared in real time with participants, and should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Polling results retained by Contractor can be downloaded by the conference host after the meeting at no additional cost. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 238 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. p. Supports the delivery of video to participants from sources such as an external USB webcam or embedded camera in the device which connects to the conference. q. Allows the host to setup a password which participants should enter to join the conference. r. Provides a scheduling system allowing hosts to schedule or cancel web conference for up to one year in advance. Scheduling can be by time and day of the week either as a single event or recurring on a daily, weekly, monthly, or other periodic basis. s. Allows the host to initiate a conference with minimal notice. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 239 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed Conferencing offering addressing the minimum requirements listed above. AT&T Response: 1. Describe in detail the proposed Conferencing offering addressing the minimum requirements listed above. AT&T is proposing AT&T Global Audio-Conferencing service with Zoom to satisfy the requirements listed in 5.3. AT&T Audio Conferencing uses a Reservationless Service that is a network-based audio-conferencing solution providing enhanced features, optimized call flows, strengthened reliability and availability, advanced Web-based tools and integration with Web-based collaboration applications. At AT&T, conferencing is a core competence and we are committed to a long-term global VoIP strategy with audio conferencing as a key application, running on our leading IP-MPLS global infrastructure. Zoom allows users to connect from a client or via the web. The Zoom client can be installed on Windows, OSX, Linux and Chromebooks. The mobile client can be downloaded and installed from the relevant App store for the device. Supported operating systems are iOS, Android & Kindle Fire HD. For users that do not want to download and install the client or do not have permissions to install the client, Zoom offers a web client alternative. 1. Audio Conferencing service which: a. Has a capacity of at least 150participants. Yes, AT&T can support up to 200 participants. b. Provides the ability for the conference host to dial-out to participants. Yes, AT&T can provide. c.i-viii Provides the following commands via touchtone keypad Yes, AT&T can provide. d. Provides web-based access to the following commands for the conference host: i. Dial-out to a participant – Yes, AT&T can provide. ii. Begin/end conference – Yes, AT&T can provide. iii.Mute and un-mute all participant lines Yes, AT&T can provide. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 240 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. iv.Mute and un-mute individual participant lines Yes, AT&T can provide. v.Disconnect any participant Yes, AT&T can provide. vi.Conference lock and unlock Yes, AT&T can provide. e. Provides the conference host the ability to create a security number in additional to the conference code that participants should input before entering the conference. When scheduling a meeting, you can add a password to the meeting in order to join. There a host of additional features that can also be enabled. f. Provides the capability for the conference host to record the conference. The host should have the capability to download the conference recording. Recordings should be retained by Contractor a minimum of 30 calendar days after the conference ends, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Zoom has local and cloud recording options available. For local, Zoom can record locally to the machine that host is on. If local recording is used the file is saved and converted to an MP4 for the user after the meeting ends. For Cloud based recording, there is unlimited cloud storage available to the customer, the customer also has auto archiving option available to them to manage cloud storage. If a meeting is recorded to the cloud, the user can enable transcription services which pair with the cloud recording. Cloud recording can be downloaded or shared from the Zoom web portal. g. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. Yes, AT&T complies with this requirement. h. Provides operator assisted conferences where an operator provides live assistance with the conference. i. Provides a capacity of at least 1,000 participants. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 241 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Yes, Zoom can run up to 1000 participants in the meeting platform. If more than 1000 participants are required Zoom offers a webinar platform which scales up to 50,000. ii. Available twenty-four hours a day, 365 days of the year. Yes, Zoom is available, 24x7x365 in the cloud. iii. DMS and the Customers are not charged for no shows, cancellation, or setup fees. Zoom does not charge for no shows, cancellations or setup fees. There are charges for operator assisted calls. iv. Operators can dial out to participants, if requested. Yes, if enabled for the meeting. v. Provides question and answer administration. Chat is available in the meetings platform; Q&A is only available on the Webinar platform. vi. Provides continuous conference monitoring and manage any special requests from the conference host during the conference. Yes, via Zoom’s Enterprise Monitoring Dashboard. vii. Provides reports on conference attendees. Yes - Zoom provides post meeting reports. 2. Offer a Web Conferencing Service which: a. Provides an integrated audio conference service allowing participants to listen to and speak with the host and other participants. Yes, via AT&T’s Global Audio-Conferencing platform that is integrated with Zoom. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 242 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Provides a graphical user interface control panel for the host to administer, monitor, and control the web conference. Yes, via the Participants panel within the meeting. c. Provides the capability for participants to join the conference via a Universal Resource Locator address or a desktop client. Yes, invites sent to participants have a “one click to join” URL. The participant can also connect to the meeting directly from the client. d. Provides the capability to traverse and successfully interoperate with firewalls and security layers using standard ports such as https port 443 and http port 80. – Yes, AT&T provides this capability. e. Provides compatibility with commercially available browser software. Yes, please see the following for supported browsers: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 243 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 244 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. f. Allows participants to join the conference using tablets and smart devices. Yes, AT&T offers this capability. g. Supports document sharing, which is the ability to open and share a document with conference participants. Yes, all participants have the ability to share screen or specific applications. h. Supports desktop sharing, which is a common name for technologies and products that allow remote access and remote collaboration on a person's computer desktop with conference participants. Yes, Zoom supports desktop sharing with remote collaboration. i. Supports remote control of a participant’s desktop. The participant should be notified if remote control of their desktop is requested and should have the capability to accept or reject the request. Yes, Zoom supports remote control within a meeting. Anyone can ask for remote control assistance and if approved have full control over the remote PC. j. Allows the host to promote any other conference participant to presenter. Yes, AT&T offers this capability. k. Provides drawing, annotation, and pointer tools. Yes, Zoom supports annotations, whiteboarding with drawing tools. l. Provides conference host the capability to record the conference and text chats. Recordings should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Recordings can be download by the conference host. Yes, conferences and chats from the meeting can be recorded and saved to the cloud. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 245 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. m. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. AT&T agrees and complies. n. Supports text chats for conference participants. The chat will provide options for public chats for all participants or private chats between selected participants. The host can also disable chat. Yes, chat is available in meeting and can be public or private. The host can disable in meeting chat if required. o. Supports polling, which allows the host to pose questions and receive feedback with a variety of different answer sets (multiple choice, open ended, yes/no). Results will be provided to the host in real-time, may be shared in real time with participants, and should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Polling results retained by Contractor can be downloaded by the conference host after the meeting. Yes, Polling is supported in meetings and results can be shared real-time with all participants. p. Supports the delivery of video to participants from sources such as an external USB webcam or embedded camera in the device which connects to the conference. Yes, AT&T supports this type of delivery. q. Allows the host to setup a password which participants should enter to join the conference. Yes, AT&T meets this requirement. r. Provides a scheduling system allowing hosts to schedule or cancel web conference for up to one year in advance. Scheduling can be by time and day of the week either as a single event or recurring on a daily, weekly, monthly, or other periodic basis. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 246 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Yes, the host can schedule a meeting from within the client or Zoom web portal. If the customer has Exchange/Outlook/Gmail, Zoom also has a one-click to schedule plugin that can be used. s. Allows the host to initiate a conference with minimal notice. Notice is not required to start a Zoom meeting. The host can open up the Zoom client and start an ad-hoc meeting with a click of a button. 5.4 LAN Support Services Local Area Network (LAN) support services are optional services within Service Category 1. Respondents are not required to propose LAN support services, and the portion of a Response which proposes LAN support services will not be used for determining the Respondent’s Responsiveness, evaluator scoring, or determination of competitive range. If the Respondent proposes LAN support services, the negotiation team may consider this as part of their recommended award. These services are not considered mandatory for State Agency purchase, as directed in section 282.703, F.S. Customers will not be required to buy LAN support services under this Contract. DMS is seeking to offer Customers a variety of LAN support services. Respondent’s may propose all services below, some services below, or no services below: 1. Fully Managed LAN support services. 2. Customer-management LAN support services. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 247 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. As-needed LAN Performance Assistance and Issue Remediation. Given the statements in this subsection: 1. Describe the proposed LAN support services. [Enter the response here -1,000 words] AT&T Response: 1. Describe the proposed LAN support services. Hayes e-Government Resources, Inc. (Hayes) will continue to provide fully Managed LAN support services, Custom-management LAN support services and as-needed LAN Performance Assistance and Issue Remediation services in the same manner they do today for the State and will carry those services to the SCS ITN contract. AT&T will provide alternative solutions in the Vendor Service Catalog (Cat 1 UC Single). Per the clarification response to DMS, AT&T often finds that customers migrating away from traditional TDM services and implementing VoIP infrastructure may not have the necessary LAN equipment to support the implementation. This option provides a mechanism for the customer to replace old or obsoleted equipment such as ethernet switches with new and supported Power-over-Ethernet switches. It also provides for the installation, management and maintenance of this equipment. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 248 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 6. SERVICE CATEGORY 2 - SIP TRUNKING DMS is seeking Responses demonstrating how SIP trunking will be delivered. This category is a service which connects an agency’s Single-tenant system to the Public Switched Telephone Network (PSTN) using IP transport and SIP as the signaling protocol. SIP Trunking provides local, long distance, toll-free, and international long-distance network access using an IP network for transport, either MyFloridaNet, Customer- provided via the Internet, or Contractor-provided. SIP Trunking is deployed in situations where Customers have premises- based voice (analog phones, key system, PBX equipment. SIP Trunking supports voice traffic, originated from the Customer’s voice system or originating from the PSTN. 6.1. SIP Trunking Minimum Requirements The following are minimum requirements: 1. Provides the capability to interface with the State’s existing embedded base of IP- PBX systems (Avaya, Cisco, and Unify). 2. Offers and manages devices which convert SIP signaling to Time-Division Multiplexing (TDM) signaling to interface with legacy key systems and TDM-PBXs. 3. Supports On-net and off-net calling. On-net is defined as calls between Customer locations that reside within the Contractor’s SIP routing domain. Off-net is defined as calling from an SCS SIP Trunking Customer site to any U.S. or non-U.S. location not included within the Contractor’s SIP routing domain. 4. Supports three categories of off-net calling: Local, Long Distance, and International. a. Local (inbound and outbound) calling with full local service feature/functionality. b. Off-net domestic long distance calling via the Contractor’s network-based hop- off gateways, which are connected to the PSTN for calling termination to any location. c. Off-net International calling from the Contractor’s network-based hop-off gateways provides International per minute calling. 5. Supports, at a minimum, the following: G.711, G.729, andG.722. 6. Supports fax over G.711 and T.38 fax relay. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 249 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7. Supports Dual-Tone Multi-Frequency (DTMF). 8. SUNCOM Customers configure their CPE at each VoIP site to transmit a Calling Party Number (CPN) for all outbound calls placed over their SIP trunk. The CPN should be one of the valid Contractor provided telephone numbers associated with the physical location of the VoIP site. If the Customer sends a CPN that is not valid, or has not been provisioned for the SIP Trunk, the Contractor must insert a valid main billing number for the Customer’s SIP Trunk into the diversion header of the SIP Invite. This main billing number will appear in the call details records for all outbound local and long-distance calls where an invalid CPN is sent. Respondents may propose alternate methods to this function. 9. Provides the capability to block numbers, including but not limited to: a. 611. b 811. c. 5XX. d. 7XX. e. NPA 555-XXXX (except NPA555-1212). f. 900/NPA976-XXXX. g. 08YY XXX-XXXX. h. 0N11. i. 0NPA 555-1212. j. 0976NXX-XXXX. k. 0500XXX-XXXX. l. 0700XXX-XXXX. m. 0900XXX-XXXX. n. All 1010dialing. 10. Provides911/E911 calling capability. For E911 calling, provides calling capabilities where the physical address for the SIP Trunking site is within the area where Contractor has the ability to provide E911 service. E911 calls are to be routed to the Public Safety Answering Point (PSAP). All E911 service is based on the SIP Trunking Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 250 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Site Registered Location information provided to Contractor by the Customer. Customers are required to specify a physical address per telephone number to be used for 911 purposes. When a 911 or E911 call is made, the Contractor should, where technically feasible, provide the Site Registered Location information to the appropriate PSAP. 11. Provides the capability to port telephone numbers to the Contractor’s SIP Trunking service at no additional charge. 12. Supports the capability to port out numbers from the Contractor to another carrier. 13. If a N11 number (211, 311, 511, and 711) is supported in the particular local area in which the Customer is located, the Contractor completes the call via the local network switch. 14. Provides DMS new telephone numbers upon request. 15. Cooperates with DMS requests for numbers to fit logically within the Customer’s dial plan, to the extent feasible. 16. Allows access to directory assistance. All directory assistance calls are to be handled via the local network switch (local to the Customer site). 17. Allows access to operator services. All operator services calls are handled via the local network switch (local to the Customer site). Operator Assistance services are required on a twenty-four hour a day, 365 days of the year,; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 18. Supports toll-free termination on SIP Trunking telephone numbers. 19. Supports privacy suppression of Calling Party Number, which allows caller information to be withheld when a number is called. 20. Provides directory assistance listings at no additional cost. 21. Supports Customers who have more than one voice core by configuring the SIP trunking service to failover between the Customer’s primary and backup core(s). If the trunk to the Customer’s primary core fails, the service should automatically start routing calls to the Customer’s backup core(s). Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 251 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking offering addressing the minimum requirements listed above. 2. Provides the list of IP-PBXs, IP-PBX clusters, and Session Border Controllers (SBC) which are for use with the proposed service. 3. Provides a description of how E911 calls will be routed to the Public Safety Answering Point (PSAP). 4. Describe telephone number porting process with timeframes. 5. Identify all supported Codecs. 6. Identify areas of the state where SIP Trunking service is provided. Explain how DMS will be able to determine if SIP Trunking service is available at a specific location and/or address. 7. Provide service and configuration guides. 8. Discuss SIP methods and if they are allowed and denied per network. 9. Discuss authentication and if it is allowed or disallowed per network and per SIP method. 10. For SIP messages, discuss whether it is possible to filter on content type and how it is accomplished. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed SIP trunking offering addressing the minimum requirements listed above. Response to item 1 of 10: AT&T is pleased to offer the State of Florida a robust SIP Trunking solution built upon AT&T’s IP Flex service, IP Toll-Free service, Acme Packet Session Border Controllers, SecureLogix TDOS protection, and West Emergency Gateways and Routing Services, and/or equivalent vendors. All of these services and components come together to Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 252 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. create a solution that provides the State with peace of mind, security, and reliability. The diagram below presents an overview of the solution we’re proposing: Jacksonville POPOrlando POP PSTN (Public Switched Telephone Network) AcmeAcme 4600 SBC (HA Pair) West/Intrado 911 Juniper Route/Switch SCS Core Juniper Route/Switch SCS Core SecureLogix TDOS EGW AcmeAcme 4600 SBC (HA Pair) AT&T IP Flexible Reach & IP Toll-Free SecureLogix TDOSEGW MyFloridaNet-2 AT&T Dedicated IP Access AT&T Dedicated Internet Our solution meets the minimum requirements in this section as follows: 1.Provides the capability to interface with the State’s existing embedded base of IP-PBX systems (Avaya, Cisco, and Unify). Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 253 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. IP Flex service has been certified by AT&T Labs to work with many different IP-PBX systems including Avaya, Cisco, and Unify. We conduct interoperability testing to ensure compatibility with our service. We maintain a growing list of certified IP-PBX systems and as of this writing, we currently support 125 different configurations across Avaya, Cisco, Unify and various SBCs. AT&T is currently serving multiple Avaya, Cisco, and Unify customers across the State of Florida with our IP Flex service and interoperability has not been an issue. We have been doing this for roughly eight years now. While we support Avaya, Cisco, and Unify, we also support many other configurations from different manufacturers not limited to: 3COM, Aastra, Acme Packet, Adtran, Alcatel, Allworx, Asterisk, Barracuda, DeltaPath, Dialogic, Edgewater, FaxBack, Genband, Genesys, Ingate, Interactive Intelligence, Microsoft, Mitel, NEC, Nortel, OpenText, Oracle, ShoreTel, Sagemcom, Sonus, Toshiba, Vertical Networks. 2. Offers and manages devices which convert SIP signaling to Time-Division Multiplexing (TDM) signaling to interface with legacy key systems and TDM-PBXs. Our response includes the option to rent a managed SBC for this exact purpose. The SBC will have the ability to deliver PRI, FXO, and/or FXS. In addition, the SBC is able to operate as a probe to provide additional call information and statistics for troubleshooting. 3. Supports On-net and off-net calling. Both of these call types are supported. On-net calls are processed through our Acme Packet 4600 SBCs and/or natively through our IP Flex service (if the remote party was connected using IP Flex). For example, a call from one agency to another would traverse our Acme Packet SBCs and would never traverse any off-net routes. In another example, if a State agency called an entity outside the State government that was also connected to IP Flex, the call would never leave the AT&T network. Depiction of an On-net call flow. This drawing does not include all network elements. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 254 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AcmeAcme 4600 SBC (HA Pair) Agency PBX Agency PBX On-net call Off-net calls, by nature, follow a different path. A call from a customer to an off-net destination is routed through the Acme Packet SBCs and up to the AT&T IP Flex service. IP Flex then determines the appropriate PSTN gateway to route the call to. The call then hops off the AT&T IP network and is routed through the PSTN similar to any other PSTN call. Depiction of an Off-net call flow. This drawing does not include all network elements. PSTN AcmeAcme 4600 SBC (HA Pair) Agency PBX Off-net Party Off-net call IP Flex Hop-off Gateway 4. Supports three categories of off-net calling: Local, Long Distance, and International. a. Local (inbound and outbound) calling with full local service feature/functionality. Local calling, both inbound and outbound, is fully supported. We provide full local service feature and functionality with the IP Flex Enhanced Features which is included in our solution. These features include call forwarding, call rejection, sequential ring, simultaneous ring, and many others. b. Off-net domestic long distance calling via the Contractor’s network-based hop-off gateways, which are connected to the PSTN for calling termination to any location. Domestic long distance is fully supported and is an inherent component of our IP Flex service. Long distance calls are carried across our IP backbone to the appropriate network-based hop- Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 255 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. off gateway where the call is delivered to the PSTN (or endpoint if the destination is also an IP Flex customer). c. Off-net International calling from the Contractor’s network-based hop-off gateways provides International per minute calling. International calling is also fully supported and is an inherent component of our IP Flex service. International calls are carried across our IP backbone to the appropriate network- based hop-off gateway where the call is delivered to the PSTN (or endpoint if the destination is also an IP Flex customer). 5. Supports, at a minimum, the following: G.711, G.729, and G.722. AT&T fully supports G.711, G.729 and all its variants, as well as G.722. However, G.722 to the PSTN is not possible so our support of G.722 is limited to On-net calls. 6. Supports fax over G.711 and T.38 fax relay. Faxing using G.711 and T.38 is fully supported and is recommended by AT&T. 7. Supports Dual-Tone Multi-Frequency (DTMF). DTMF is fully supported. 8.SUNCOM Customers configure their CPE at each VoIP site to transmit a Calling Party Number (CPN) for all outbound calls placed over their SIP trunk. The CPN should be one of the valid Contractor provided telephone numbers associated with the physical location of the VoIP site. If the Customer sends a CPN that is not valid, or has not been provisioned for the SIP Trunk, the Contractor must insert a valid main billing number for the Customer’s SIP Trunk into the diversion header of the SIP Invite. This main billing number will appear in the call details records for all outbound local and long distance calls where an invalid CPN is sent. Respondents may propose alternate methods to this function. AT&T fully supports this method. In addition, we currently deploy this method on your existing AT&T IP Flex service. 9. Provides the capability to block numbers, including but not limited to. a. 611. b. 811. c. 5XX. d. 7XX. e. NPA 555-XXXX (except NPA555-1212). f. 900/NPA976-XXXX. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 256 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. g. 08YY XXX-XXXX. h. 0N11. i. 0NPA 555-1212. j. 0976NXX-XXXX. k. 0500XXX-XXXX. l. 0700XXX-XXXX. m. 0900XXX-XXXX. n. All 1010 dialing. AT&T IP Flex fully supports the capability to block these numbers. In addition, the Acme Packet SBCs we’ve incorporated into your solution provide additional capabilities to block any number you choose. 10. Provides911/E911 calling capability. For E911 calling, provides calling capabilities where the physical address for the SIP Trunking site is within the area where Contractor has the ability to provide E911 service. E911 calls are to be routed to the Public Safety Answering Point (PSAP). All E911 service is based on the SIP Trunking Site Registered Location information provided to Contractor by the Customer. Customers are required to specify a physical address per telephone number to be used for 911 purposes. When a 911 or E911 call is made, the Contractor should, where technically feasible, provide the Site Registered Location information to the appropriate PSAP. 911/E911 is fully supported by AT&T. 11. Provides the capability to port telephone numbers to the Contractor’s SIP Trunking service at no additional charge. AT&T fully supports the porting of telephone numbers to our IP Flex service. We do not charge for porting. 12. Supports the capability to port out numbers from the Contractor to another carrier. AT&T fully supports numbers being ported out from our IP Flex service to another carrier. 13. If a N11 number (211, 311, 511, and 711) is supported in the particular local area in which the Customer is located, the Contractor completes the call via the local network switch. a.AT&T fully supports N11 and uses the local network switch to complete these calls. 14. Provides DMS new telephone numbers upon request. AT&T fully supports new telephone numbers subject to availability. If new numbers for a given area are not available, we have the ability to request a new range be opened. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 257 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 15. Cooperates with DMS requests for numbers to fit logically within the Customer’s dial plan, to the extend feasible. Your AT&T account team will be happy to work with you and your customers to find new numbers that fit within a customer’s dial plan. This is especially important for customers with dial plans that are not 10-digits. 16. Allows access to directory assistance. All directory assistance calls are to be handled via the local network switch (local to the Customer site). AT&T fully supports directory assistance. Calls to directory assistance are handled via the local network switch. 17. Allows access to operator services. Customers can reach operator services by dialing 0 or 00. AT&T will provide operator services for so long as we are providing it to our retail end user customers. When/if we stop offering this service to our retail customers, we will provide the State with advanced notification. 18. Supports toll-free termination on SIP Trunking telephone numbers. AT&T fully supports toll-free termination on SIP Trunking telephone numbers. 19.Supports privacy suppression of Calling Party Number, which allows caller information to be withheld when a number is called. AT&T fully supports the suppression of Calling Party Number. This can be accomplished by the customer configuring their system to leave blank the SIP FROM field in the SIP INVITE. 20. Provides directory assistance listings at no additional cost. AT&T does not charge for directory listings. 21. Supports Customers who have more than one voice core by configuring the SIP trunking service to failover between the Customer’s primary and backup core(s). If the trunk to the Customer’s primary core fails, the service should automatically start routing calls to the Customer’s backup core(s). AT&T fully supports this requirement. Our service operates in this manner at multiple levels. First, the AT&T IP Flex service and the Acme Packet SBCs use SIP OPTIONS pings to determine each other’s availability. If IP Flex does not receive a response to a SIP OPTIONS ping, it determines the site to be down. Calls will automatically reroute to the alternate core site in Jacksonville (or Orlando). This reroute can also occur due to a trunk being at capacity. The rerouting feature is called Trunk Call Routing (TCR) and is part of the solution we’re proposing. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 258 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Further, a similar mechanism is configured in the Acme Packet SBCs to detect failures between itself and your customer’s PBX’s. If the customer is setup with more than one core we can easily reroute calls to the surviving core should one fail (either due to being unavailable or a trunk being at capacity). 2. Provides the list of IP-PBXs, IP-PBX clusters, and Session Border Controllers (SBC) which are for use with the proposed service. Here is the latest list of IP-PBX and SBC manufacturers we support with our service. In addition to this list, we also offer a self-certification program where customers who have systems other than these can become certified. Supported Manufacturers: x 3COM x Aastra x Acme Packet x Adtran x Alcatel, Allworx x Asterisk x Avaya x Barracuda x Cisco x DeltaPath x Dialogic x Edgewater x FaxBack x Genband x Genesys x Ingate x Interactive Intelligence Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 259 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Microsoft x Mitel x NEC x Nortel x OpenText x Oracle x ShoreTel x Sagemcom x Sonus x Toshiba x Unify x Vertical Networks 3. Provides a description of how E911 calls will be routed to the Public Safety Answering Point(PSAP). AT&T will route 911 calls using the West EGWs. Advantages of the West method: 1.Real-time address change updates made via web portal. 2.More granular location information (useful for multi-story building and/or campus environments). 3.9-1-1 Call Notification – where an email alert can be sent with location details for a given 911 call. 4.Security Desk Call Monitoring – where security personnel can be conferenced in with the 911 call using one-way or two-way audio. West E911 call flow: 1. End user dials 911. 2. Call is routed through their IP-PBX (or hosted UC service if applicable). Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 260 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. IP-PBX routes the call to the AT&T managed Acme Packet Session Border Controllers (SBCs). 4. SBCs route the call to a local West Emergency Gateway (or the alternate if unavailable). 5. The West Emergency Gateways route the call directly to West. 6.Call is routed to the nearest emergency assistance via a network of more than 6,000 PSAPs across North America. 7. PSAP operator receives the call, source TN, and executes a database dip to get location information. AT&T has included West Emergency Gateways (EGWs) in the core design. The EGWs are an on-site appliance that streamlines E911 management. They ensure that the IP phone locations are updated and current and notify on-site security personnel any time 911 is dialed from within your enterprise. The EGWs help protect increasingly mobile end-users while ensuring E911 regulatory obligations are met with confidence. With EGW deployed as a hardware appliance, you can: x Automatically Track IP Phones Easily: Track and assign locations to IP hard phones, soft phones and wireless phones as they move on your corporate network (using layer 2, layer 3 or wireless LAN tracking). x Support Remote Employees: Enable real-time location updates for off-campus users and teleworkers– directly from their IP phones (requires Emergency Routing Services). x Manage User and Phone Mobility: Ensure accurate, uninterrupted E9-1-1 service availability for employees who move IP phones between locations, share line appearances between multiple devices or log into IP phones on the fly. x Alert Your Security Team Instantly: Trigger 9-1-1 call notifications, three-way call monitoring and custom emails to security personnel along with the caller’s precise location information. x Additional Features Improve performance and ease administration using advanced E9-1-1 call management and reporting features such as misdial protection and call recording. EGW has been deployed across a variety of complex networks. We do not anticipate every customer will want to integrate their IP-PBX with our EGWs. Therefore, AT&T has included enough EGW capacity to support roughly 20% of the 128,695 180,000 TNs you have in service as of this writing. If future demands exceed the EGW capacity, additional EGW capacity can be ordered through the Vendor Services Catalog Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 261 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. (Cat 2 SIP Trunking). If additional ERS capacity is needed above the 128,695 180,000 telephone numbers, ERS can be ordered through the Vendor Service Catalog (Cat 2 SIP Trunking). Please note that ERS is available and will be included as part of the service for Cat 1 and Cat 2 single and multi-tenant UC solutions. AT&T has made the determination that the EGW service is not a required service and will make EGW an optional service in the Vendor Services Catalog. 4. Describe telephone number porting process with timeframes. CSAB Order Process for Porting (on the following page): Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 262 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Step Activity Business Day of Interval (Target) Responsible SoF Order Processing Interval Not Governed by NANC or NPAC 1 DMS submits CSAB to old carrier to remove freezes, move TNs to AAN, and provide a CSR. X DMS 1a DMS submits CSA to AT&T for porting with port date, time, and CSR attached. X DMS 2 AT&T Local Service submits to Hayes for review & Customer Contact. 1 AT&T Local Service 3 Hayes contacts customer to review CSA for accuracy and set expectation for port. CSA will be returned if no port time is on the CSA. HAYES 3a Confirm address for 911 purposes.HAYES 3b Confirm TNs to Port and any special handling. HAYES 3c Validate the address with USPS.HAYES 3d If any information is incorrect or incomplete, HAYES returns CSA to DMS, GO TO STEP 1. HAYES 3e Hayes Adds to SIP Tracker.3 HAYES 4 AT&T Porting Team receives Tracker Notification and creates Service Request. AT&T Porting Team 4a Pulls CSR in VIT.AT&T Porting Team 4b Creates MDS for request.AT&T Porting Team 4c Attaches service availability check.AT&T Porting Team 5 AT&T Porting Team submits order to the Front-Door with an approximate 15 day interval to Port. 12 AT&T Porting Team 6 BVOIP OM Receives Service Request and creates order request for the LSR Agent. AT&T BVOIP OM Governed by NANC & NPAC Guidelines 7 LSR Agent submits Port Order to LEC, ILEC, CLEC. LSR Agent 7a BVOIP OM creates “Invitation to Port pending FOC”. AT&T BVOIP OM 7b BVOIP OM Receives FOC from LEC, ILEC, CLEC. AT&T BVOIP OM 7c NPAC Activation of TNs valid for 4 days. 7d Port Appointment held with BVOIP, CSR, Vendor and Hayes. AT&T BVOIP OM 7e PORT complete 30 AT&T BVOIP OM Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 263 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The success of any given port is heavily dependent upon accurate information including but not limited to: x CSRs must be accurate x CSRs must not have any freezes on them x Valid addresses are required x Accurate list of porting telephone numbers is provided 5. Identify all supported Codecs. AT&T’s IP Flex service supports G.729 (all variants), G.711, and G.726. However, additional CODECs are supported for calls remaining within the State’s network. 6. Identify areas of the state where SIP Trunking service is provided. Explain how DMS will be able to determine if SIP Trunking service is available at a specific location and/or address. There are 281 total rate centers in the State of Florida. AT&T’s IP Flex service is available in 274 of these rate centers at the time of this writing. We anticipate having coverage in 276 rate centers by the time this bid is awarded, contracted, etc. In addition, the State and/or your customers are welcome to contact your account team for additional information and service availability checks. Per the clarification response with DMS, the following rate centers are not covered (updated since the clarification response): MACCLENNY, SANDERSON. 7. Provide service and configuration guides. AT&T provides excellent resources to our customers to assist them in getting the most out of our services. Below are some of the resources we make available. AT&T BusinessDirect® Learning Center which contains a service overview, live webinars, and access to many of the tools we offern such as the Network Performance Reporter. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 264 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The following are How to Guides for the various features of AT&T IP Flex service. We also offer a wide variety of customer configuration guides: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 265 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 266 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T provided the embedded brochure for IP Flexible Reach Enhanced Features to DMS as part of the clarification response: IPFLEX Enhanced Features.pdf 8. Discuss SIP methods and if they are allowed and denied per network. AT&T’s IP Flex service supports INVITE, BYE, ACK, CANCEL, PRACK, INFO, and REFER. IP Flex is only delivered across AT&T managed transport so we do not allow/deny particular methods based on the network. However, we do understand customers can sometimes have unique requirements which is another reason why the Acme Packet SBCs in our solution are so valuable. These SBCs provide us with the ability to modify SIP messages as needed to better serve your customers. 9. Discuss authentication and if it is allowed or disallowed per network and per SIP method. AT&T’s IP Flex service does not authenticate customers from a SIP perspective. However, we do authenticate users by IP address. We only deliver IP Flex across AT&T managed transport which allows us to use packet and route filters to ensure packets are not spoofed on our network. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 267 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. If we do run into a situation where we feel SIP authentication is needed we can handle this in our Acme Packet SBCs. 10. For SIP messages, discuss whether it is possible to filter on content type and how it is accomplished. AT&T does support filtering based on content-type. We support this via our Acme Packet 4600 SBCs which allow us to apply various treatments to a given SIP message based on content-type. 6.2 SIP Trunking Features The following are minimum requirements: 1. Provide maximum Direct Inward Dial (DID) policing which limits the maximum number of inbound concurrent calls to a specific DID. 2. Provide call forwarding not reachable which redirects incoming calls to an alternate phone number if the SIP Trunk DID is not reachable. 3. Offer the capability to intercept calls and play announcement for any SIP Trunk phone number. 4. Allow the use of a virtual phone number which allows Customers to request a local phone number at locations where they do not have physical office. Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 268 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: 1. Provide maximum Direct Inward Dial (DID) policing which limits the maximum number of inbound concurrent calls to a specific DID. This feature is fully supported by AT&T’s IP Flex service. It is called Max DID Policing and allows the customer to define the maximum number of concurrent calls per DID. This includes inbound, outbound and redirected calls. Here is a screenshot of the web portal in which this setting can be changed: 2. Provide call forwarding not reachable which redirects incoming calls to an alternate phone number if the SIP Trunk DID is not reachable. This feature is fully supported by AT&T’s IP Flex service. Call forwarding not reachable allows for configuring a destination (for example, cell phone, PRI DID, etc) where a call should be redirected when the IP Flex telephone number is unreachable. We also offer these types of call forwarding: x CFA – Always - Enables a user to redirect all incoming calls to another phone number. x CFB – Busy - Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. x No Answer - Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. x Selective - Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 269 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Here is an example screenshot of the web portal in which these settings can be configured: 3. Offer capability to intercept calls and play announcements for any SIP Trunk phone number. This feature is fully supported by AT&T’s IP Flex service. Intercept Announcements allow customers to intercept calls routed to a non-working internal line with informative announcements (default or custom) and alternate routing options. The service can be assigned to an individual user’s telephone number (for example, when they have left the company). Here is an example screenshot of the web portal in which these settings can be configured: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 270 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Allow the use of a virtual phone number which allows Customers to request a local phone number at locations where they do not have physical office. This feature is fully supported by AT&T’s service. AT&T offers new telephone numbers but also the ability to port numbers in from another carrier. Every number we provision has to be associated with a 911 address provided by the State and the address doesn’t have to be a physical office building. Please note, AT&T also supports virtual telephone numbers in the sense that we can provision numbers associated with addresses that are outside the native rate center for the telephone number. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 271 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7. SERVICE CATEGORY 3 - CONTACT CENTER – SINGLE TENANT DMS is seeking Responses demonstrating how Contact Center services will be delivered. This category includes both Single-tenant and Multi-tenant Contact Center services. Generally Single- tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by NIST, at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Publication 800-145 issued by NIST, at a Contractor location. A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions. Text provided within this section is intended to guide Respondents in understanding the desired scope of Contact Center services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 7.1 Contact Center – General Respondents should propose Contact Center services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondents will propose the location of the system. If Respondent is offering Contact Center Services, it will offer all Customer premises equipment including, but not limited to, phones, gateways, monitoring equipment, and SBCs that Customer’s will use with the proposed service. The following are minimum requirements for Contact Center service components: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers 3. Flexibility to comply with DMS and Customer defined security standards. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 272 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Contact center agents with the flexibility to interact with other Contact Centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. 6. The ability to offer TDM and VoIP as methods for access to agents. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. 9. Soft phones that have minimal impact on existing desktop real estate environment. 10. Integrated learning tools and coaching management tools for Customer use. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. 12. No charges for administrative tasks performed by Customer staff. 13. Options for verifying caller identity. 14. The ability to route calls as required by the Customer. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: AT&T is proposing an Avaya solution for Single-tenant Contact Center. The Avaya solution provides customers with a smart, positive experience every time. The platform offers fast and efficient self-service functionality that puts the control back into the customers hands Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 273 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. through a self-service IVR with an agent available to help as needed. It’s always seamless and context-driven. Agents also need to stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it—on premise or private, public or hybrid cloud. AT&T proposed Contact Center solution is the Avaya Contact Center solution. The content provided to address the requirements of section 7 will focus on how the AT&T Avaya offer meets or exceeds the State’s requirement. Section 1.4 indicated that “Respondents are therefore encouraged to offer more than one manufacturer platform (system) option”. AT&T inserted a Section 7.A for Multi-tenant Contact Center highlighting the NICE inContact solution. Additionally, AT&T will provide an option in the Vendor Service Catalog (Cat 3 Contact Center Multi) for the Genesys Contact Center solution. 1.The ability to increase or decrease the number of Contractor’s Contact Center agents. Avaya offers various flexible licensing agreements for customers requiring scalability. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers Avaya’s solution supports multisite configurations. Avaya Servers may be used to enable remote agents (agents working from a remote location or from home). These Servers can support two types of remote agents – those using IP hard phones/Softphones phones and those using phones over the PSTN network. 3. Flexibility to comply with DMS and Customer defined security standards. Avaya will work to meet these security requirements. During the requirements phase the Security Architect maps suite wide security objectives to product specific requirements. During the design phase, Security is a required element of design documents. During the test cycle, Static Code Analysis and Peer Code Inspection are part of processes as well as functional verification of actual security features such as Role Based Access, Password Rules, and TLS. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 274 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Contact center agents with the flexibility to interact with other Contact Centers. System administrators can control the agent’s ability to communicate with other contact centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. AT&T meets geographically diverse locations, please see section 5.1 response on page 213. 6. The ability to offer TDM and VoIP as methods for access to agents. Avaya solution routing works independently of the underlying infrastructure. This allows organizations to move seamlessly from a TDM architecture to an IP/SIP based architecture, taking advantage of the customer service advantages of SIP while making good use of existing, non-depreciated TDM infrastructure. Customer data and other relevant customer information is delivered to the best possible agent based on a single routing strategy regardless of the whether the target agent is using SIP or TDM equipment. Hybrid TDM/IP solutions: Using a hybrid solution allows your organization to transition agent positions to IP at its own pace, utilizing existing TDM switches. The Avaya solution provides consistent, integrated routing/reporting capabilities while you begin the transition of the contact center to IP. The call center can route calls using circuit-switched infrastructure to traditional phones, or packet-switched infrastructure to IP hard phones or softphones on a PC. This option is useful for organizations that want to maintain existing investments while undertaking a gradual migration to IP infrastructure. Pure IP solutions: Pure Avaya IP solution uses no circuit-switched infrastructure. Incoming voice calls are converted to IP on a gateway, and travel in the packet- switched network within the contact center. These are often proprietary solutions; proprietary gateways, IP-PBXs and software may require a CTI link to support third- party applications. Open standards IP solution (SIP-based): It is possible to deploy an IP-based infrastructure using open, standards-based solutions that support the latest SIP RFC Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 275 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. standards. SIP-based solutions can be deployed with or without a SIP soft switch. This standards-based approach is gaining in popularity because is it highly flexible and adaptable, and simplifies application deployments. Interoperability testing is simpler and faster than lengthy integration efforts. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. Media gateways are used to convert from TDM (T1/E1/analog (FXS/FXO), ISDN, and so on) to and from VoIP (SIP and RTP). The media gateway can also be used to provide SIP Server with access to the PSTN to support remote PSTN using Avaya SIP Server’s remote agent capability. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. The hosted Avaya solution supports an entire range of devices, to include soft phones. 9. Soft phones that have minimal impact on existing desktop real estate environment. Avaya offers a softphone imbedded in certain desktops. Therefore, there is a zero- foot print impact. 10. Integrated learning tools and coaching management tools for Customer use. Supervisors can silently monitor agents-customer interactions (Voice and Web Chat) and agents can be aware when they are being silently monitored. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. The Avaya solution fully supports virtual contact centers involving multiple locations and remote agents. 12. No charges for administrative tasks performed by Customer staff. Avaya provides management interfaces for administrators to perform common tasks without requiring PS and associated costs. 13. Options for verifying caller identity. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 276 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Common telephone identification information gathered by the Avaya Routing Server includes: ANI DNIS CED IVR data Avaya ensures that any interaction, or business data collected during the routing process (including those listed above), is available for routing decisions and is passed to the desktop application of the agent receiving the interaction. (Interaction data collected during the call-routing process is called "attached data" and it can be used by any Avaya-enabled application. It is attached to the interaction in the form of key- value pairs that can be parsed for screen pops, routing, or reporting needs.) 14. The ability to route calls as required by the Customer. The Avaya solution provides virtually unlimited flexibility to incorporate routing logic into your environment, based on your business rules. We have the most comprehensive set of routing capabilities in the industry, bundled with the solution. Core routing capabilities offered through both the Avaya Customer Management Platform include: Data-driven Routing Skills-based Routing (Agent Profile) Agent-level Routing (Last agent/relationship-based) Service Level Routing Agent Capacity Routing Interaction Lifecycle Management Routing Multimedia Routing (Omnichannel) Workforce Schedule-based Routing Multi-site/Virtual Contact Center Routing Business Priority Routing Cost-based Routing Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 277 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Shared Agent by SLA Routing Proactive Outbound Routing Net Promoter Score Routing Pseudo Statistic Routing Load Balancing Routing 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Avaya provides adapters that provide integrations to the most common CRM platforms, including Oracle, SAP, IBM and several other CRM providers. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 278 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.2 Contact Center – Automatic Call Distribution (ACD) The following are minimum requirements for ACD Contact Center service components: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. 2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. 4. The ability to force calls to agents. 5. The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. 8. The ability to route calls to different Customer groups. 9. The ability to force calls to agents without the agent having to signal to receive a call. 10. The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. 11. The ability for other persons, as appropriate, to listen to a call at any point during a call. 12. Alert when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 279 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 280 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed automatic call distribution services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. Avaya Oceana® is a single integrated solution for servicing the needs of the entire customer engagement strategy. This next-generation, open, omni-channel contact center solution is context- driven, fully integrated, and fully customizable through our open, easy-to-use development platform. Avaya Oceana® enables any business to deliver and manage exceptional personalized customer experiences. The inherent flexibility of Avaya Oceana® allows businesses to quickly innovate in response to dynamic customer expectations and provides the adaptability to connect and integrate third party technologies for optimal effectiveness. It allows customers to: x Cultivate the ultimate customer journey by enabling businesses to personalize every step and possibility of customer-agent interactions. This purpose-built single omni- channel solution provides complete integration and management of your traditional phone and digital channels. x Take a holistic view of your customer contact world. Address customer touchpoints, routing, resource matching, leverage context, and acknowledge preferences— capturing every detail along the way. x Capitalize on big data across your entire enterprise. Get real-time, fully meshed insights into customers. Avaya Analytics® breaks down the silos around traditional analytics tools. You’ll have rich visualization of data to fuel real-time, smarter decision making that shapes business strategies and ultimately drives customer satisfaction and improves agent experience. Avaya Oceana® Solution, including Avaya Analytics®, is built on Avaya Breeze®, making it easier for companies to extend and manage unified support of customer Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 281 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. centric business and customer journeys across all relevant stakeholders across the enterprise. Avaya Oceana® Key Capabilities: x Omnichannel support: Voice, Web Chat, Chatbot, SMS, Social, WebRTC Audio, x Attribute based Matching for all channels: Avaya Oceana® has powerful attributes based resource selection capabilities, which assign the right work to the right resource available resulting in improved first call resolution. Avaya Work Assignment, embedded in Avaya Oceana®, uses attribute-based resource selection for all interactions, regardless of the channel used for that interaction. Voice calls, using Elite Adjunct Routing, are routed using attribute-based matching instead of Elite’s skill-based routing. Digital channels, using WebRTC voice or chat, Email, SMS, and Social are all matched with the best resources using Avaya Work Assignment (included in Avaya Oceana®). x Omnichannel Journey and Visualization: Enables complete 360-degree view of the customer journey across all touch points and multiple interactions in agent desktop Oceana® helps organizations deliver a seamless customer experience across multiple Avaya channels of the customer's choosing. Avaya Oceana® provides the right media at the right time, every time, applying all relevant information and context to deliver a unique, personalized and enduring experience across the customer’s journey. In addition, Avaya Oceana® makes it easy to bring knowledge workers across the enterprise into call center routing strategies to improve customer service and sales outcomes. x Context Preservation: Creates a consistent, personalized Omnichannel customer experience by having access to all the information so that the better-informed decisions can be made. x Omnichannel intuitive UX for Agents and Supervisors: HTML 5 based modern Omnichannel desktop that empowers users with context across channels and customer journey. Powerful driver of Agent Productivity. x Blended Agents: Support for blended agent that can handle PSTN & WebRTC inbound calls, chat, email, SMS, and Social at same time. x Powerful Omnichannel Analytics: Real-time and Historical reporting tools that help to track trends and to improve the overall performance. Real-time access to enterprise wide information that captures, consolidates, and normalized data. x Platform for Innovation: Built on the Avaya Breeze® Platform using modular snap-ins that can be scaled, managed and extended independently and can be combined with third party and custom developed snap-ins. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 282 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. Oceana Omnichannel support provides seamless and consistent Omni-channel customer experiences across all digital channels and devices. Omnichannel capabilities allowing customer tracking across multiple media types. Real-time data analytics find the best match between work items and customer inquiries and makes 1:1 matching based on key attributes: Status, language, skills, proficiency, program training, location, and more all from a single resource pool. Single Unified Desktop that empowers users with context across digital channels and complete journey history with a new intuitive interface that improves user performance. Empowers agents with context across all channels and brings key customer data from multiple sources into one area. Agents have a view of the full customer journey from one intuitive interface. Avaya Oceana® collects, stores and tracks all information instantly which can be easily accessible and shared across the enterprise. Creates a consistent, personalized Omnichannel customer experience by having access to all customer information so that better informed decisions can be made. Avaya Analytics® included with Avaya Oceana® Solution is open, modular and extensible analytics framework. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. Supervisors or administrators can add/delete/modify a skill associated with an agent Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 283 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. through our centralized configuration application. 4.The ability to force calls to agents. Avaya can force the call to route to a direct number. When using this routing type, Avaya routes the call in a way that is like how an interaction is redirected by Route Point routing 5. The ability to build not-ready codes and the ability to automatically interrupt any not- ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). The Avaya Desktop supports reason codes so agents can specify details about their Not Ready status. The system administrator creates the reason codes. 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. The Avaya email routing takes advantage of routing capability, allowing customers to implement business rules that intelligently route interactions to the best qualified, currently available agent to handle their customers’ interactions. This capability is done regardless of agent location. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. If you are configured as a supervisor for an agent group, you can monitor or coach agents. If you accept the interaction, an interaction window is displayed on your desktop, and you are connected to the call or chat interaction. Coaching an agent enables you to hear the interaction between an agent and a contact without the contact being able to hear you coach the agent; or read the transcript of the interaction between an agent and a contact and send chat messages to the agent without the contact being aware that you are reading the transcript and communicating with the agent. 8. The ability to route calls to different Customer groups. Our routing solution can treat agents performing similar functions on the same team, or having similar skill sets, as a single pool of resources, even if they are located at geographically dispersed sites. 9. The ability to force calls to agents without the agent having to signal to receive a call. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 284 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. This is generally done using a ZIP tone. 10.The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. Avaya executes a set of routing rules called a routing strategy designed by the enterprise to meet the needs of the business. These rules can evaluate telephony data, customer IVR menu selections, time of day/week/year, real-time virtual contact center statistics, agent skills and customer profile data held in corporate databases or other enterprise systems. 11.The ability for other persons, as appropriate, to listen to a call at any point during a call. Call supervision functionality is designed to enable contact center managers to monitor agents, and it also enables agents to invite their supervisors to the call when dealing with a customer. Silent monitoring hides the supervisor’s presence from all call participants, including the monitored agent who is the target of supervisor’s attention. 12. Alert when an agent is dropped from the ACD queue. A statistics server is a core component of the Avaya Platform. This server tracks statistic for contact center objects such as agents, agent groups, places, groups of places, queues and route points. An alert will be generated when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. The Avaya platform provides the ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. Using the Avaya Platform and a softphone, supervisors can logout an agent without going to the agent’s desk. This functionality can be accomplished from a remote location with TCP/IP connectivity to the Avaya Platform. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. The Avaya Platform evaluates the profiles of the virtual contact center agents to select the appropriate target for an interaction. Factors, such as the service request type, customer profile, or account history determine what skills are needed to best serve Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 285 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. the customer. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. The Avaya Platform does offer a capability to place calls in a virtual queue and return the call when an agent is available. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 286 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.3 Contact Center – Auto-Attendant and Interactive Voice Response The following are minimum requirements for IVR components: 1. Automated speech recognition and text-to-speech, for multiple language. 2. Supports DTMF. 3. A call back/virtual queuing capability. 4. The ability to integrate with Customer applications and database systems. 5. Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. 6. The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. 7. Timely changes to IVR scripting functionality. 8. The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. 9. The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages 10. The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. 11. Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. 12. The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 287 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 13. A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. Given the statements in this subsection: 1. Describe in detail the proposed Auto-Attendant and IVR services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1.Automated speech recognition and text-to-speech, for multiple language. The Avaya Voice Platform incorporates the very latest ASR and TTS technology offered by Nuance Communications into its Voice Self Service platform. Nuance optimizes their speech technology for VoiceXML-based applications, with performance enhancements in dynamic grammar support, reduction in memory requirements, and support to the World Wide Web Consortium (W3C) standard Speech Recognition Grammar Specification (SRGS) grammar format. 2.Supports DTMF. The Avaya solution supports DTMF as well as ASR and speech synthesis (TTS) as part of a VoiceXML dialog, through supported third-party ASR and TTS engines. Speech and DTMF can be used within an application simultaneously. 3.A call back/virtual queuing capability. Avaya Callback Assist is part of the Avaya Platform. It can intelligently route requests to the most appropriate agents, leading to reductions in customer effort, and a much better brand image. Each channel can check and display agent availability and estimated wait times. 4.The ability to integrate with Customer applications and database systems. The Avaya suite of products is built as an application layer that lets customers manage its call centers/enterprise separate from its underlying infrastructure. Built to operate on virtually any underlying infrastructure, Avaya is a software-only solution that operates on industry-standard hardware. We also support several APIs to integrate to existing desktop Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 288 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. applications through ActiveX, Java, .NET, Web Services, and C/C++ libraries, along with a number of out-of-the-box adapters to integrate to large CRM systems such as Siebel, SAP, Microsoft CRM, Salesforce.com, and so on. 5.Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. The Avaya solution includes Avaya Orchestration Designer which consolidates both our AAEP and Routing APIs into a single user interface. Avaya Orchestration Designer is an integrated development environment tool used to develop applications for the AAEP and the Avaya Orchestration Server (Routing). Avaya Orchestration Designer provides both drag-and-drop graphical development of voice applications (or “call flows”) and routing strategies (or “workflows”), as well as syntax-directed editing of these applications. For AAEP applications, Composer supports editing of VoiceXML 2.1, CCXML1.0 and SRGS 1.0. For ORS 8.1 applications, Composer supports the editing of SCXML 1.0. 6.The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. Avaya Orchestration Designer provides a drag-and-drop based interface for creating VXML and SCXML applications. Users can easily create flow diagrams by placing and connecting blocks and configuring properties. This approach also provides an easy mechanism for invoking Web Services and doing database lookups from the Application server-side. 7.Timely changes to IVR scripting functionality. The Avaya platform allows for timely changes to the IVR scripting. 8.The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. With Avaya Orchestration Designer you have the option of working in different perspectives. A perspective is an arrangement of different sections of the GUI in a manner that facilitates easy use of a particular feature, such as design or debugging. 9.The ability to establish and follow Customer approval process for changes to IVR Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 289 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages The solution includes tools available to the Customer to make changes to the IVR without the need for PS Resources. Avaya/Hayes PS always requires customer approval of all change requests. 10.The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. Administrators have the ability to use parameters to invoke audio files into the routing strategy. 11.Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. Avaya/Hayes Care is available 24x7x365. 12.The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. This is available on the Avaya platform. 13.A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. AT&T meets this requirement with the Avaya Contact Center solution 7.4 Contact Center - Reporting and Analytics The following are minimum requirements for Reporting and Analytics components: 1. Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. 2. Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 290 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. 4. Defines, builds, and runs custom reports supporting Contractor’s business requirements. 5. Real-time access to reporting systems, restricted by access authentication. 6. Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. 7. Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. 8. Changes reporting metric requirements for agents in different skillsets (agent groupings). 9. Displays a prompt/message on agent desktop. 10. Performs call surveys to initiate, collect, and track information. 11. Provides an agent report that tracks the entire agency call flow for any single call. 12. Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. 13. Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center reporting and analytics services addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1.Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 291 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Avaya Analytics® complements Avaya Oceana® by breaking down the silos around traditional analytics tools through flexible collection, processing and analysis and generating rich visualization of data to fuel real-time decision making from across the enterprise. With event processor and presentation layer, Avaya Analytics® delivers a full operational reporting solution. Avaya Analytics® is Avaya’s next generation, unified reporting and analytics solution designed to provide cradle-to-grave reporting for end-to- end customer journey on multichannel sources. Avaya Analytics® takes data from relevant sources and collects, correlates and presents this data in a unified interface for meaning analysis in real-time and historical trending scenarios. With this analyzed information, supervisors can understand current and historical trends for customer preferences, agent and contact center performance 2.Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. Avaya provides a Single Real-Time and Historical Operational Reporting solution. Reports by Agent, Channel, Routing for Avaya Oceana® across all interaction types. Modern UI both Real-Time and Historical reporting. 3.Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. The Avaya Analytics® Open Real-Time interface is the key interface for integration with WFO applications and Wallboard Integrations enabling a maximum of 3 subscriptions to the real-time measures produced by Avaya Analytics® by third party applications. For each subscription, a unique Kafka topic is created for that subscription. All real-time measures for each of the intervals and dimensions will be exposed on the Avaya Analytics® open interface. Start of day is the 12.00am of the server time and moving window is for the last 10 minutes. Data is published on the Real-Time interface when the measure is updated. 4.Defines, builds, and runs custom reports supporting Contractor’s business requirements. Avaya Analytics® enables access to data that is available for custom reporting. 5.Real-time access to reporting systems, restricted by access authentication. Avaya Analytics® provides supervisors and contact center managers with an effective tool for use in analyzing contact center data to gain the necessary insight to reduce costs, increase revenues and improve customer satisfaction. Avaya Analytics® provides ability to analyze agent behaviors and performance, access to Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 292 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. cradle-to-grave call detail records to understand what the impact of individual interactions are having in the context of the overall contact center performance. Across most enterprises data environments are siloed and can be complex and there could be multiple reporting platforms that have different reporting formats, different GUI’s, different reports along with multiple points of administration and management. Avaya Analytics® provides a single reporting platform that can support multiple sources (Oceana® initially, with plans to extend to support other sources) with an open extensible framework, facilitating a modular approach to enable organizations to capture and capitalize on data across the enterprise. 6.Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. Avaya Analytics® included with Avaya Oceana® Solution is open, modular and extensible analytics framework that brings together data from disparate data sources. A single Real-time monitoring and Historic Reporting solution across multiple interaction types allowing better forecasting. 7.Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. Omnichannel Journey and Visualization: Enables complete 360-degree view of the customer journey across all touch points and multiple interactions in agent desktop. 8.Changes reporting metric requirements for agents in different skillsets (agent groupings). Avaya Analytics® is a growing market opportunity for Avaya. Organizations require capabilities to dig even deeper into, and gain business intelligence from their data by providing insights into the overall customer experience as well as the organizational performance. Organizations need to look for context, customer intention, behavior patterns, satisfaction, revenue value, and other metrics that will determine how well the organization is delivering against its strategic objectives. By mining big data gleaned from all customer interactions including voice calls, email, social media postings, chats, or comments, organizations can identify trends and respond and make adjustments accordingly. 9.Displays a prompt/message on agent desktop. Single Unified Desktop that empowers users with context across digital channels and complete journey history with a new intuitive interface that improves user performance. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 293 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Empowers agents with context across all channels and brings key customer data from multiple sources into one area. Agents have a view of the full customer journey from one intuitive interface. 10.Performs call surveys to initiate, collect, and track information. Avaya Survey is a simple survey application you can use to gather customer feedback directly after an interaction completes. You can easily modify the survey packaged as a web page sample to fit the customer’s needs. 11.Provides an agent report that tracks the entire agency call flow for any single call. Avaya Analytics® is Avaya’s next generation, unified reporting and analytics solution designed to provide cradle-to-grave reporting for end-to-end customer journey on multichannel sources. Avaya Analytics® takes data from relevant sources and collects, correlates and presents this data in a unified interface for meaning analysis in real-time and historical trending scenarios. With this analyzed information, supervisors can understand current and historical trends for customer preferences, agent and contact center performance. 12.Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. Open framework for customers to subscribe to data from multiple data sources and make the data available for reporting purposes. Avaya Analytics® enables access to raw data on the Eventing framework to build services to enable cradle to grave reporting across channels. 13.Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Avaya Analytics® enables access to raw data on the Eventing framework to build services to enable cradle to grave reporting across channels. This will be accessible for 12 months or longer if requested. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 294 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.5 Contact Center Recording The following are minimum requirements: 1. Capability for a minimum of 25% random call recording with screen capture per agent per day. 2. Online storage to hold at least thirty (30) days of recording per agent. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. 3. An interface to archive recording to Customer provided storage. 4. A method for appropriately adjusting monthly online storage needs. 5. The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. 6. The ability to record one agent during a workday and not impact the 25% random call recording time. 7. The ability to listen to recorded calls from any location via web based call recording. 8. The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. 9. The ability for an agent to initiate recording their own call. 10. The ability to search recordings by filters. 11. The ability to manage Contact Center recordings on an agent by agent basis. 12. The ability to designate, per agent, the frequency of recording calls, up to100%. Given the statements in this subsection: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 295 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Describe in detail the proposed Contact Center Call Recording services addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1.Capability for a minimum of 25% random call recording with screen capture per agent per day. The Avaya solution supports selective recording. The decision to record a party in the call is determined at a route point and the recording starts as soon as the call is established (record = destination). Percentage based selective recording is achieved via % objects within the strategies themselves. 2.Online storage to hold at least thirty (30) days of recording per agent. Avaya Recording storage is configured by calendar/time-based rolling storage of call recordings and associated metadata by metadata criteria. You can configure rolling time periods (such as 90 days for example). 3.An interface to archive recording to Customer provided storage. The Avaya solution, by default, is scheduled to generate an archive file every day based on the retention period. Each time the archival process is run, the output file is saved to a compressed file. The compressed file contains the recorded files and the metadata. Avaya supports central online storage and archiving. Once online storage reaches its timeline, the solution automatically moves the files to a temporary archive file for the customer to move to physical storage. 4.A method for appropriately adjusting monthly online storage needs. The Avaya solution, by default, is scheduled to generate an archive file every day, based on the retention period. Each time it runs the archival process, it saves the output file as a compressed file. The compressed file contains the recorded files and the metadata. This may vary based on the Avaya platform deployed, but in any case, adequate storage can be provided. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 296 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5.The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. When a conference or monitoring supervisor requests to start recording, a participant can request the conference to be recorded through the recording service. x Recording Conference – Recording is a mixed output of the customer and agent, plus a separate stream of the supervisor. x Dialog – Structure of the dialog when recording a conference. Monitor/ Coach / Barge features are supported for a supervisor. 6.The ability to record one agent during a workday and not impact the 25% random call recording time. The Avaya solution supports Selective recording. The decision to record a party in the call is determined at a route point and the recording starts as soon as the call is established (record = destination). Percentage based selective recording is achieved via % objects within the strategies themselves. 7.The ability to listen to recorded calls from any location via web-based call recording. An agent, supervisor, or an administrator uses the playback interface to search, query, report, and retrieve call and screen recordings from Web Services. The Recording Server retrieves all recordings from Web services, and automatically decrypts recordings that are encrypted. 8.The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. Recordings can be shared and sent through email to agents, managers or customers, as required. Encryption is provided for meeting security standards. Interaction Recorder enables system administrators to configure rules for encrypting select recordings. Encryption selection rules are granular in nature and can include any combination of entities (agents, workgroups, roles, stations and/or lines), Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 297 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. interaction types (inbound/outbound call, web chat, and/or email) and selection criteria (defined attributes, date/time, random selection, and more). The encryption extends security further for organizations dealing with sensitive data, such as credit card or healthcare information. Encryption of recordings will strengthen confidentiality of customer data. 9.The ability for an agent to initiate recording their own call. The Avaya solution supports Dynamic recording. The decision to start and/or stop recording a party in the call can be triggered at any time after the call is established. Dynamic recording also allows pause and resume features to mask sensitive information from the call recording. 10.The ability to search recordings by filters. You can use several search options to filter massive quantities of interaction data to find interactions that are most related to the business issue you are investigating. For searching, you can use one of the following criteria, as this is the type of information that is stored as metadata: x Date/time range x Agent ID x Agent group x Call type – Attached data KVPs x ANI/DNIS x Agent extension DN You can also access any section of the recording directly. 11.The ability to manage Contact Center recordings on an agent by agent basis. You can configure the starting and stopping of call recording in a number of ways: x Via the agent, who can use the Avaya Desktop to pause and resume. x Via configuration based on several criteria: x All calls Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 298 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Calls by dialed number x By line of business x By trunk x Agent extension x ACD position x Via commands in a routing strategy, as well as attached data. 12.The ability to designate, per agent, the frequency of recording calls, up to 100%. The Avaya solution supports Full-time recording or 100% / Total recording. Specific DN is configured to enable recording for all calls for the specific DN (example: record=true). 7.6 Contact Center – Workforce Management Contractor will be responsible for managing the workforce for the Contact Center. The following are minimum requirements for management of call center agents: 1. Workforce management, including scheduling and agent training. 2. Monitoring the effectiveness of the call center. Given the statements in this subsection: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. b. The ability to leverage call data to adjust scheduling of agent shift assignments. c. The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 299 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. d. The ability to create role based score cards with key performance indicators. e. The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. f. Options for agent training. AT&T Response: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 1.Workforce management, including scheduling and agent training. The Avaya WFM solution is designed to provide planners with the tools they need to better manage their workforce. The product offers the ability to create accurate staffing plans that consider not only projected contact volumes and average handle times, but also the various skills and skill levels of their agent population. This is achieved through advanced forecasting, scheduling, and real-time adherence capabilities. Avaya WFM has been designed to integrate tightly with the Framework components of the Avaya Platform. Agents and their skill sets are entered and maintained in one Avaya Configuration Management application. This integration also allows contact centers to leverage the real-time statistics and adherence data across all communication channels. 2.Monitoring the effectiveness of the call center. There are two components for monitoring the effectiveness of the call center with historical reporting: forecasting information and agent activity. Forecasting information details the call types received, time and duration of those calls and the speed of response by contact center agents. This information is used to predict the number and type of agents required for any time period that the contact center is open. Agent activity information consists of the call types and duration of the calls that agent receives as well as keeping track of the amount of time that the agent is logged in and available to receive a call. This information will highlight an agent’s efficacy with different call types and provide confirmation that the agent is performing their duties when scheduled. Agent activity information can also be used to improve the management Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 300 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. of individual agents by indicating where additional training or other actions may be required. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. Avaya Contact Recording includes an intuitive, web-based search and replay GUI that allows users access to recordings according to the station or agent that made the call. They can search on call party details. b.The ability to leverage call data to adjust scheduling of agent shift assignments. Scheduling and Work Rules define the ways in which employees may be assigned work. This includes time spent at work or length of shift, breaks, lunches, and other types of work. It also includes when shifts should be assigned and special rules that the scheduler should follow when creating schedules. c.The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. Avaya Enterprise WFM provides several out-of-the-box reports that help you understand individual and group performance and perform activity analysis. The standard reports deliver information related to employee time record details, summaries of activity data, and administrative information. Adherence reports deliver information related to employee schedule adherence and adherence exceptions. Each of these reports can be run as needed or scheduled to run at a later time. You can save the reports, export them easily for use in other applications and share them with others, if desired. d.The ability to create role-based score cards with key performance indicators. The Avaya Enterprise WFM provides a capability to establish role-based score cards with key performance indicators. e.The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. Avaya Enterprise WFM provides considerable flexibility allowing users to come up with the most accurate forecasts across multiple queues and channels. It provides Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 301 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. users with a variety of forecasting methods and techniques to match the needs of different users and their organization’s sophistication and operational requirements. Forecasters can apply simple weighted average techniques or sophisticated regression analysis-based statistical analysis of time series data (in Strategic Planning) to factor in trends and special events or use a combination of both. f. Options for agent training. The Avaya Lesson Management or Coaching modules assign eLearning lessons or coaching sessions to employees, it automatically sends the learning break and coaching session requests to WFM. The request includes the employee name, length of learning break or coaching session, and time by which the employee needs to complete the training or have the coaching session. The scheduler is notified of the assignment requests and can then schedule them at the most optimal time, minimizing the impact on service levels. 7.7 Contact Center – Miscellaneous The following are additional components which are minimum requirements for the provision of Contact Center services: 1. A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2. Dedicated IP access. 3. Tools for assessing bandwidth usage and voice quality performance. 4. The ability to program network-based routing. 5. The ability to configure call prompters to meet Customers’ needs. 6. The ability to configure advanced call routing to meet Customers’ needs. 7. The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 302 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8. The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. 9. A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. 10. User application testing and product lifecycle management. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. 12. Compliance with DMS and each Customer’s data integrity and privacy policies. 13. The ability to send voice, email, SMS, or fax notifications. Given statements the in this subsection: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. 3. Describe how the service protects data for remote, at home agents. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. 5. Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. AT&T Response: 1.Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 1.A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2.Dedicated IP access. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 303 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.Tools for assessing bandwidth usage and voice quality performance. 4.The ability to program network-based routing. 5.The ability to configure call prompters to meet Customers’ needs. 6.The ability to configure advanced call routing to meet Customers’ needs. 7.The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. 8.The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. Requirements 1 – 8 above will be determined by the solution and network carrier selected. 9.A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. AT&T/Hayes will provide a certified Program Manager for the SCS ITN contract. AT&T will assign additional Project Managers on a project-by-project basis. 10.User application testing and product lifecycle management. We perform informal reviews during each development lifecycle and then formal testing to address improvements for next cycle. Typically, code reviews will occur at various times during the coding phase. We perform the static code analysis on a daily (nightly) basis. Manual source code peer reviews are mandatory at least once per release coding phase. Additional code reviews may occur at integration, when different code modules are brought together. After integration, testing focuses on verification and validation, regression, and security auditing of the applications. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. This will be determined by the solution and network carrier selected. 12.Compliance with DMS and each Customer’s data integrity and privacy policies. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 304 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Avaya will work with DMS and their customers to assure security procedures are followed. 13.The ability to send voice, email, SMS, or fax notifications. The Avaya solutions are omnichannel and offers various capabilities. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. AT&T is offering SIP trunking options under Category 2 of the ITN. The Hayes NOC will monitor and make capacity recommendations to the customer. 3 Describe how the service protects data for remote, at home agents. AT&T expects that a remote user will use a VPN client for the protection of traditional data and AT&T can provided encrypted SIP sessions to protect voice. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. The ACME SBCs manage this by not allowing a customer to exceed contracted trunk sessions. 5.Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. As described in section 5.2 (pages 219 and 220), AT&T has designed a fully redundant network to support the SCS ITN contract. 7.A. SERVICE CATEGORY 3 - CONTACT CENTER – MULTI-TENANT SOLUTION AT&T added Section 7.A for Multi-tenant Contact Center highlighting the NICE inContact solution. DMS is seeking Responses demonstrating how Contact Center services will be delivered. This category includes both Single-tenant and Multi-tenant Contact Center services. Generally Single-tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by NIST, at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 305 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. described in Special Publication 800-145 issued by NIST, at a Contractor location. A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions. Text provided within this section is intended to guide Respondents in understanding the desired scope of Contact Center services. 7.A.1 Contact Center – General Respondents should propose Contact Center services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondents will propose the location of the system. If Respondent is offering Contact Center Services, it will offer all Customer premises equipment including, but not limited to, phones, gateways, monitoring equipment, and SBCs that Customer’s will use with the proposed service. The following are minimum requirements for Contact Center service components: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers 3. Flexibility to comply with DMS and Customer defined security standards. 4. Contact center agents with the flexibility to interact with other Contact Centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. 6. The ability to offer TDM and VoIP as methods for access to agents. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. 9. Soft phones that have minimal impact on existing desktop real estate environment. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 306 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. Integrated learning tools and coaching management tools for Customer use. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. 12. No charges for administrative tasks performed by Customer staff. 13. Options for verifying caller identity. 14. The ability to route calls as required by the Customer. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: NICE inContact solution: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. The CXone platform provides a sound, proven platform that is engineered to be scalable to meet the capacity needs of our customer base. Generally speaking, there is not a limit to the number of agents or calls per second that we “could” make, since our architecture allows us to scale to the capacity of our customers. Our NOC is monitoring this capacity regularly, as well as staying in communication with our customer base to understand any future needs that would necessitate a capacity increase. NICE inContact has a number of customers whose business is seasonal and needs to be scaled up within minutes or as planned. One notable customer scales 5x due to increased holiday volume. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 307 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers The CXone platform is very flexible. A single business unit can support multiple contact centers or separate business units can be configured for each contact center each with varying needs. For a single business unit model, CXone can see all the individual ‘sites’ as one large virtual contact center and will route to any site, any agent based upon your routing needs. The ACD features of CXone allow for agent ‘groups’ to be located across several different sites or a skill to be assigned to agents across multiple sites. This allows CXone to route to the most appropriate skill regardless of whether the agent with the skill is in site A, site B or any site. Additionally, CXone is a true cloud platform, there is zero hardware or other equipment to deploy and manage. Everything needed is completely hosted in our data centers and provided on a subscription basis. This includes all system management applications, agent and supervisor tools, etc. 3. Flexibility to comply with DMS and Customer defined security standards. Security is taken very seriously at NICE inContact. Security measures include intrusion detection/intrusion protection devices and software, IP screening, port filtering, and other industry standard measures. Security on applications which customers will have access to will include application password encryption by means of salted hashes, and access links to CXone via https:// and/or SSL. Typically customers use the http:// url and CXone does a redirect to the HTTPS site. Discussion would be required for exact security standards required by Florida Department of Management Services. 4. Contact center agents with the flexibility to interact with other Contact Centers. CXone sees all the individual ‘sites’ as one large virtual contact center and will route to any site, any agent based upon your routing needs. The ACD features of CXone allow for agent ‘groups’ to be located across several different sites or a skill to be Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 308 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. assigned to agents across multiple sites. This allows CXone to route to the most appropriate skill regardless of whether the agent with the skill is in site A, site B or any Site. Additionally agents are able to see the status of other agents in the platform and are able to directly call or transfer to other agents knowing their status prior to transferring. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. The CXone platform runs in an Active/Active configuration and is designed for seamless redundancy and failover. The core IP network is connected via a dual SONET ring backbone, (IE. two redundant fiber links). Along with redundant edge routers, core routers, firewalls and VoIP hardware, multiple ISP and diverse toll-free carriers, our network infrastructure provides reliable, stable, service-rich benefits. Geographically diverse data centers (Los Angeles and Dallas), EMEA (Frankfurt and Munich) and Australia (Melbourne and Sydney). High availability design is applied to carriers, networks, hardware and applications. The CXone system is a true cloud based, Multi-tenant SaaS system. Each customer (or tenant) has a Business Unit (or instance). The Business Units are kept separate for security reasons so there is no reporting functionality that spans multiple tenants. If a customer has multiple Business Units, the CXone Data Download functionality can be used to download the information from each Business Unit. The data from the individual Business Units can be combined using a third party system for reporting purposes. If our customers need separation of information for individual business groups but don't need the separation provided by unique instances, we recommend using separate skills or campaigns for each business group. This separation can be used to provide reporting for individual business groups while still allowing the roll up of all information at the enterprise level. A single report covering multi channels for a business unit can be created at no additional cost. However a single report across multiple 'tenants' is not standard. 6. The ability to offer TDM and VoIP as methods for access to agents. Yes, NICE inContact offers dedicated TDM, PSTN, VoIP and SIP trunking solutions. Transport can be via Public Internet and MPLS. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 309 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. CXone uses SIP as the underlying protocol for our VoIP and SIP trunking solutions. From a PBX layer, CXone is agnostic and can deliver calls via TDM or IP (SIP trunks over public internet or MPLS). Without an existing PBX, CXone supports VoIP, with SRTP and TLS for added security, directly to the agent desktop (with a hardphone or softphone) or WebRTC in the browser. This can be done over the open internet or an MPLS as well. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. As a carrier, NICE inContact fully supports both TDM and IP technology. Implementations can be TDM, VoIP, SIP or a combination. NICE inContact uses best practices to provide voice services using PSTN/MPLS/VoIP/SIP/PRI which allows for exceptional voice call quality for delivery of calls. With our cloud-based solution, all applications/components of NICE inContact reside in the cloud, providing a seamless solution no matter the number of facilities or the location of your agents. NICE inContact fully supports the prioritizing and transport of IP communications. The MPLS private network connectivity option allows implicit QoS as only voice traffic at the network level. Additionally, at the hardware level various QoS mechanisms may be implemented such as: priority queuing, traffic shaping, diffserv and marking/policing in order to meet the required quality of service (QOS). NICE inContact monitors call quality data in real-time using Network Time Machine. Upon further discovery with you, NICE inContact will recommend the most efficient methods and provide detailed specifications on any circuit provisioning and/or network connectivity that is required. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. CXone can use any communications device with a dialable number. This can be an IP soft phone, an IP hard phone, a PBX phone, a mobile phone or even a home phone. The CXone solution is agnostic to the phone device used. NICE inContact can provide Softphones that are VoIP based, or you may choose to continue to use the telephony infrastructure that exists today. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 310 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 9. Soft phones that have minimal impact on existing desktop real estate environment. Yes, the Agent UI can be run in a minimized state during call to allow full desktop real estate to be utilized by agent. 10. Integrated learning tools and coaching management tools for Customer use. We provide an optional CXone Quality Management solution that is fully integrated into our CXone ACD/IVR solution. Monitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture multi- media customer interactions and quickly score them against pre-defined criteria using our flexible and customizable evaluation forms. Improve employee performance with personalized coaching sessions as well as optionally adding Analytics for deeper insight into your largest call drivers. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. CXone provides multi-channel routing to agents located virtually anywhere in the world. At-home agents process interactions such as voice, email, chat or social media alerts via an intuitive web interface to ensure easy maintenance of home computers. 12. No charges for administrative tasks performed by Customer staff. Being a SaaS (Software as a Service) application the call center administrator can use our administrative functions in our web-based application to very easily Move/Add/Change agents as the administrator sees fit. CXone has been designed to empower our customers to make many changes to their contact center environment themselves with tools such as Studio and Central. Clients also have the option to use NICE inContact’s Professional Services organization for moves, adds, or changes. The choice is up to you. 13. Options for verifying caller identity. Authentication is typically done via a self-service IVR. When the member calls in, they can be asked to input certain information (e.g., account number, personal ID, or other number) or if the customer database can be triggered from the customer telephone Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 311 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. number (ANI) then we can use this automatically captured number to provide basic client identification. After we have the ANI or the account number, the CXone platform would verify the number in the system and would then continue on in the authentication, provided the number is valid. The IVR could then ask them any other question for authentication. Typically, we encourage these entry points to be numbers only, rather than letters or words that are used for authentication. After the caller has passed the criteria in the authentication process, they would then be presented to the next available agent for whatever purpose they are calling in for (e.g., press 1 for sales, 2 for service). Additionally, NICE Voice Biometrics supports passive enrollment, and allows for real- time authentication to remove the hassle of authentication from the customer experience. Using voice biometrics, it combines a full set of technologies, real-time decisioning capabilities and unique know how to automatically verify the callers claimed identity during the first few seconds of every call and, if needed, trigger agent guidance or fraud protection actions. 14. The ability to route calls as required by the Customer. CXone has the ability to identify callers based on ANI, DNIS or other user defined entries, and provide different prompts or options to callers based on this information. With a method to identify callers defined, CXone has the ability to read from or write database entries on caller activity. CXone can support automated customer / caller interactions that save time and money by allowing agents to focus on callers most in need. CXone, as part of handling a contact (across any media type) is able to initiate requests to third party systems through our contact flow design tool, Studio, over any number of technologies. Some of the most common methods are via web services, both REST and SOAP can be consumed natively, via direct database queries such as a SELECT or INSERT (using a Windows ODBC DB Connector) or through HTTP URL calls. These requests can be generated at any point in the contact flow. Any data captured from within the IVR (including omnichannel media if applicable) can be delivered to the agent’s interface or via a 3rd party solution for a screen pop. Additionally, by utilizing database dips into your CRM or database, information regarding the customer’s value, entitlement or expectations can be utilized in determining the specific call flow for that customer. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 312 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. NICE inContact is committed to providing integration capabilities that enable customer interaction management centers to leverage the best CRM products together with the industry’s best SaaS-based CIM platform. CXone has integrated with over 100 CRM’s in the over 2500+ deployments we have done over the past 10 years. We currently provide deep CRM integrations with Salesforce.com and Oracle RightNow. These integrations are built on CXone’s CRM integration API. CXone has a variety of differing methods for integrating with CRMs. Should the CRM in question match our integration qualifications, then CXone can utilize the information to screen pop that information to the agent or even memorialize the call data into a CRM record. The memorialization process will depend on the integration method used and CXone’s access given as a result of the integration. If the CRM gives us sufficient access, then we can also screen pop the CRM itself to provide info to the agent and to automate workflows. 7.A.2 Contact Center – Automatic Call Distribution (ACD) The following are minimum requirements for ACD Contact Center service components: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. 2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. 4. The ability to force calls to agents. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 313 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. 8. The ability to route calls to different Customer groups. 9. The ability to force calls to agents without the agent having to signal to receive a call. 10. The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. 11. The ability for other persons, as appropriate, to listen to a call at any point during a call. 12. Alert when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. Given the statements in this subsection: 1. Describe in detail the proposed automatic call distribution services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 314 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: NICE inContact solution: 1.Multi-channel (omni-channel) routing, basic and advanced call routing, skills- based routing, and call back/virtual queuing. CXone is a multi-channel or omni-channel platform. An agent could have phone calls, chats, emails, text messages, or work items from a CRM routed to them for handling based upon their skill sets. Inherent in CXone’s skills-based routing system is the ability to provide several skill groups per agent working in a multimedia skill. The skills are created within Central, CXone’s web-based administration tool. The skills are then assigned to agents. Agents can be assigned multiple skills with various media types. CXone also provides call/back/virtual queuing. 2.Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. CXone is a dynamic multimedia cloud-based software suite that supports intelligent omni-channel delivery of contacts over various media types, including voice, email, voicemail, chat, SMS and social media CIM. In addition, CXone supports generic Work Item routing. Work items can be injected into the system using the flexible, easy to use API’s. Once the work item is in the system, it is routed, queued and reported on like any other contact. This makes it ideal for integration to new up and coming media channels. 3.The ability to manage the creation, modification and deletion of administration of features associated with agents. CXone Central is the management and reporting tool for CXone that is simple to use and contains wizards to help guide Administrators. CXone Studio is the easy to use, graphical scripting tool for creating and modifying call flows and interactions from all channels. CXone Central facilitates the management of: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 315 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Campaigns: An organizational group of skills that can be reported on. Skills: A category of contact type and agent abilities – sometimes referred to as queues. Agents can be assigned multiple skills based on their abilities. Proficiency grading within each skill can provide additional control in contact routing. Contacts: A mapping relationship between a specific phone number, email address or internet Chat and a specific script. Scripts: Are managed within CXone Central but created with CXone Studio. Scripts are media based and define what happens when a new contact arrives. They are your contact flows. Stations: Represents the physical location where an agent will work and the relationship between the agent’s computer and phone. Teams: A team is any grouping of agents. Agents: A user login account to CXone. Each agent has a unique Agent ID, a customizable password, a team assignment, and optionally one or more skill assignment(s). Unavailable Codes: These are optional, customizable reasons that the agents use to indicate why they are unavailable. Manage Files: Files that are stored within CXone can be managed here. For example, these would include prompts, logged calls, etc. Manage Ports: Port management allows you to see the number of voice and non-voice ports that are available. A daily graph shows the maximum number of ports used, broken down by half-hour. My Reports: Allows you to see several real time reports for the day. Messaging: The agent messaging interface allows you to send a marquee message to be displayed on the CXone Agent console. You can send message to one, some or all agents. Software Update: This provides the means to download NICE inContact’s customers. 4.The ability to force calls to agents. CXone has the ability to force an agent to receive a call. This process requires custom scripting. Generally speaking, this practice is not part of the best practice methodologies and leads to increased rejected, refused, or Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 316 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. abandoned calls. 5.The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). After a call is completed an agent is automatically put back into an available state, unless agents have been given a pre-designated amount of time to complete after call work (ACW). ACW can be programmed to occur immediately after each call, or it can be programmed to occur after calls for a particular skill/queue. When the pre-designated amount of time has elapsed, agents can automatically be put back into an available state. If agents are not done with all the tasks associated with their ACW, they can click on unavailable and select the appropriate unavailable code to put themselves back into an unavailable state. Note: While handling an interaction and before finishing this interaction, the agent will have the ability to set its next status into the system, so that instead of being available to handle the next interaction in queue, the system will turn the agent unavailable at the end of the current interaction. 6.Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. CXone offers sophisticated skills-based routing. Every agent can be assigned one or more skills, and for each skill assignment the agent can be configured to a specific proficiency level. An incoming contact (voice, email, voicemail, social media CIM and chat, customer SMS response) is then routed to the next available agent with the highest proficiency—regardless of their physical location. 7.Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. CXone does support one-way agent messaging intended for supervisors to send internal messages directly to the agent user interface. Additionally, CXone offers the ability for the supervisor to whisper, barge in, or take over the call as needed. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 317 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8.The ability to route calls to different Customer groups. Routing decisions are made in the cloud using Florida’s Department of Management Services established business rules that then determine which group or agent actually receives the call. 9.The ability to force calls to agents without the agent having to signal to receive a call. Agents do not have to signal to receive a call. The Agent interface communicates to CXone as to whether the user is available or unavailable, and through this interface, allows the agent to execute various tasks such as answering calls, transferring calls, putting calls on hold, conferencing, and managing e-mails, voicemails and chats. 10.The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. Routing of an inbound contact may have several factors utilized in how and where a contact is delivered to the best target. Factors external to CXone (DNIS and ANI) are two initial factors. Once “inside” CXone, the contact may be analyzed by factors that are incorporated into the routing scheme that was configured in Studio based on factors generated by conditions within CXone (all agents busy, heavy call volume, etc.) or factors that are obtained by investigation of corporate databases (most favored client as identified by DNIS, ANI, caller entered data gathered along the routing path), and the availability of the best skilled agent at that moment. 11.The ability for other persons, as appropriate, to listen to a call at any point during a call. Supervisors will have seamless visibility to the agents, whether remote or on- site using the Supervisor interface and other associated dashboards and real- time reporting widgets. Supervisors have the ability to monitor, whisper coach, barge agent and takeover conversations once they have established a connection to the agent leg from the MAX supervisor interface. They can sort agents by teams. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 318 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Other persons with appropriate 'permissions' could listen to calls. 12.Alert when an agent is dropped from the ACD queue. Within the Real Time Dashboard, visual thresholds can be created so a supervisor with the necessary permissions can view when service level is impacted. CXone has the ability to send alerts, when certain thresholds are met. Some of those thresholds would be size of the queue, time of the queue, agents logged into the queue, and voice port capacity. Alerts can be sent via email, outbound phone call, push notification, toast message to agent desktop (with audible alert), zip tone or whisper to an agent headset, etc. CXone’s real time dashboards allow the user to customize each dashboard to set threshold limits on some of the metrics. If the metric triggers the threshold alerts can be sent. 13.The ability to set thresholds on agent, application, and skillset levels. CXone supports a threshold where additional callers overflow to another call center within the same organization, another skill group, a second call center, voicemail box or external telephone number. The routing decision can be Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 319 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. based on expected wait times in the queue, or other parameters that are dictated by your business requirements. Within each contact flow you will have the ability to define unique routing logic based on custom business rules. The system can be configured in a way to personalize the experience of each and every contact. Dynamically. For example, targeted messaging, music on hold, priority, acceleration, target agent rerouting, etc. In addition, you can enable or disable certain functions of the IVR. Such as, offering a customer the ability to leave a voicemail, schedule a callback, virtual hold, removing an IVR menu, etc. Please note voice mails can have associated SLAs and can be routed to either a specific agent or a group of agents CXone can route calls based on wait times in the queue to different destinations. Furthermore, CXone can re-route the call to a different skill or agent should the wait time exceed a pre-defined threshold, giving you flexibility in maintaining the prescribed service levels. 14.The ability for a supervisor to log agents out of the Contact Center system. Contact center supervisors have the ability to force the log out of an agent. This is typically happens when the agent has left his post without logging out of the Agent. Force Log Out allows the supervisor, whether connected or not, to log out an agent in their list. When the supervisor hovers over a row in the agent list, the Force Log Out button will appear on the right-hand side of the interface. When the supervisor clicks the Force Log Out button, they will receive a validation message “Are you sure you want to force log out this agent?” and they can choose to force log out the agent or cancel the process. 15.The ability to automate interactions with callers based upon Customer defined business rules and requirements. CXone supports a universal queue, which allows your business rules to determine which contact is most important and should be delivered at any given time. Adding in Workforce Intelligence to apply your business rules for 'What If' scenarios allows your contact center to be pro-active if you have higher than normal call volumes (Rule can be set to add additional agents to a skill if this Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 320 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. occurs, for example). With CXone, each channel can have a single queue / skill or multiple queues/ skills. For example, with Phone skills, there could be a single skill per channel or there could be multiple skills per channel. Each Priority Management within CXone Skills (inbound or outbound) allows different contacts to move more quickly through a queue and reach an agent. A value is initially assigned to a contact, then added to as the contact waits in queue. The higher the value a contact has, the sooner it will be connected to an agent. An example would be a Gold member versus a regular customer. The Gold member would have a greater initial priority or a greater acceleration. This would cause the Gold member to be connected to an agent sooner than a regular customer that started with a lower initial priority. As a result of priority management, managers have the ability to better manage agent utilization through the CXone system. For example, if agents have the ability to handle both inbound and outbound calls, the system can ensure these agents are being used as efficiently as possible. Therefore, as inbound volume exceeds available resources, the system will help the manager leverage the properly-skilled outbound agents. Based on pre- defined priorities, the system will deliver the highest priority work to the agents available to take a call. Contact Priority can be set on a skill level (statically) or dynamically set on a per-contact basis in real-time by leveraging business rules defined. For example, when a contact comes into the platform perform a data dip to a backend system to determine the value of the contact and dynamically assign a priority to the contact. Another example would be to analyze an inbound email for sentiment and dynamically set a priority. 16.The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. CXone supports prompting a caller to confirm or enter a number in which to be called back at, along with an extension at predefined intervals while in queue. The callback also maintains the caller’s place in queue and will reach out to the caller when the agent becomes available. Callbacks can be scheduled in scripting via a CXone Studio action called Promise Keeper. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 321 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Callbacks can also be configured to be delayed, so an agent can review the account prior to the system automatically dialing the callback number. International numbers for callbacks are also supported. 7.A.3 Contact Center – Auto-Attendant and Interactive Voice Response The following are minimum requirements for IVR components: 1. Automated speech recognition and text-to-speech, for multiple language. 2. Supports DTMF. 3. A call back/virtual queuing capability. 4. The ability to integrate with Customer applications and database systems. 5. Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. 6. The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. 7. Timely changes to IVR scripting functionality. 8. The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. 9. The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 322 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. 11. Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. 12. The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. 13. A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. Given the statements in this subsection: 1. Describe in detail the proposed Auto-Attendant and IVR services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: NICE inContact solution: 1.Automated speech recognition and text-to-speech, for multiple language. In presenting announcements, menus, prompts, etc., CXone is language agnostic. Announcements can be built and recorded in English, Spanish, German or any other language that NICE inContact’s customers would want. There’s no limit on the way in which menus or announcements are recorded. For example, a menu could have an English prompt to #1, a Spanish language prompt to #2 and a Japanese prompt to #3. For ASR requirements, CXone supports the following languages via Nuance for directed-dialogue speech recognition: US Clusters - English - American Spanish European Clusters Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 323 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. - German - English - Great Britain - Castilian Spanish - French - Italian For TTS, NICE inContact uses the Acapela TTS solution : Current TTS Language Support: - UK English - Swedish - German - Italian - French 2.Supports DTMF. Yes the IVR supports DTMF and Speech recognition entry (customer call to CXone) as well as the ability for the agent to pass DTMF tones from the agent interface. If speech recognition is not interpreting the caller correctly, it can be configured to revert to DTMF only. 3.A call back/virtual queuing capability. CXone enables you to enhance your customer’s experience by providing an option called Callback. CXone’s callback function offers callers a virtual queue position where CXone can prompt the caller to validate their call back number and allow the caller to hang up, while retaining their place in queue. When the caller's position reaches the front of the queue and an agent becomes available, the agent is presented a call that is automatically placed to the caller at the number they've provided. This allows your caller to continue with their day while waiting for the call back, and saves on your long distance charges. 4.The ability to integrate with Customer applications and database systems. The CXone platform, as part of handling a contact (across any media type) is Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 324 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. able to initiate requests to third party systems through our contact flow design tool, Studio, over any number of technologies. Some of the most common methods are via web services, both REST and SOAP can be consumed natively, via direct database queries such as a SELECT or INSERT or through HTTP URL calls. These requests can be generated at any point in the contact flow. Any data captured from within the IVR (including omnichannel media if applicable) can be delivered to the agent’s interface or via a 3rd party solution for a screen pop. Additionally, by utilizing database dips into your CRM or database, information regarding the customer’s value, entitlement or expectations can be utilized in determining the specific call flow for that customer. 5.Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. CXone Studio our rapid application development tool has a visual drag-and- drop programming interface for creating or modifying contact handling processes. Using this tool custom IVR and skills-based routing applications can be created. Entire contact handling processes can be built that does everything from check for menu options and play a specific message, to asking the caller for some kind of identifier input in order to more intelligently process the call. CXone Studio is the starting point for creating the user application. CXone Studio accesses your scripts/call flows via the internet. NICE inContact encourages our customers to become fully trained in the administration of its software. There are various training opportunities which would allow a customer to become proficient in both the administration of the platform as well as the development and/or modification of contact flows or "scripts" as they are referred to in our terminology. It is in NICE inContact's best interest to make our customers as self-sufficient as possible. 6.The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. Through Studio you will be able to administer the IVR system remotely, and will be able to record and change prompts, commands and messaging, and Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 325 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. make ad hoc changes as needed. Studio is the same tool that NICE inContact’s own Professional Services consultants use to create IVR solutions for our customers. The full Studio solution is made available to our customers. In developing Studio, measures were taken to enable the creator of any IVR flow to debug, validate (script errors, actions, variables, dependencies), test, and even revert back to a previous flow. Should a change be made to a production IVR script and it causes a result that the scripter really didn’t want, they can immediately revert back to the previous IVR script. 7.Timely changes to IVR scripting functionality. Yes. CXone Studio, our call flow design tool, supports a drag and drop environment of pre-programmed widgets to allow for easy changes and additions to the IVR. In depth changes made at a developer level can be made through the use of Professional Services, or your own internal team. This gives you access to make, easy non-developmental changes and sweeping deep dive developer changes all in one platform. 8.The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. The CXone platform is designed to allow our customers the ability to make real-time changes to the platform. When a “change” is “saved” it is immediately available for the next contact. Messages can be pre- recorded/staged or created on the fly. The combination of CXone’s flexible IVR and Studio interface will allows users to easily build a library of pre-recorded messages which can then be chosen from a menu and played when appropriate. These recordings can be applied to specific phone numbers and/or options chosen in the IVR (i.e. “Press 1 for Operating Hours”, “Press 2 for Show Times”, etc.). This will provide the most natural sounding message, yet still allow the management (even those that are not traditional contact center managers) the ability to quickly change what is being played, dynamically and remotely. It should be noted that there is an ability to have numbers (for times, money, etc.) read by the system, and while an automated voice, it would not be for the entire Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 326 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. message. This is often an acceptable experience for customers. Audio files can also be created separate from the CXone platform and uploaded by simply navigating to the files location with Studio's file browser. 9.The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages Being a SaaS (Software as a Service) application the call center administrator can use our administrative functions in our web-based application to very easily Move/Add/Change agents as the administrator sees fit. CXone has been designed to empower our customers to make many changes to their contact center environment themselves with tools such as Studio and Central. Clients also have the option to use NICE inContact’s Professional Services organization for moves, adds, or changes. The choice is up to you. There are two types of changes: “script specific” and system wide. System wide changes are deployed via system upgrades, and as such are made available to all NICE inContact clients at “no charge” as these services are included as part of the monthly usage fees. Feature enhancements are gathered by a variety of methods: (customer requests, evaluation of competitive solutions and market forces. All feature changes are approved by a “change control panel” within NICE inContact that is comprised of representative from all customer facing departments within the firm. NICE inContact customers have a wide latitude in implementing new “functionality” within a customer specific script by implementing features within the “Studio” scripting tool. If you do not feel comfortable performing a CXone script modification, a NICE inContact Support Representative will engage the services of an NICE inContact Sales Engineer and, in concert with you, will develop a Business Requirements Document that will detail the changes being requested. This document will be reviewed by you; a cost estimate will be developed and the necessary modifications will be made, tested, and implemented into your call scripting. 10.The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 327 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Florida Department of Management Services will have the ability to develop call flows for the various scenarios expected including holidays, and disasters or emergencies. The call flows can contain pre-recorded messages and alternate routing based on the situation encountered. In addition, within CXone Central ACD, supervisors (or individuals with the permitted permissions) are able to able to apply override branches such as weather, meeting, emergency or other to the hours of operations profiles. 11.Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. Administration of CXone is accomplished through the use of a browser-based application known as CXone Central and a client that works through your internet connection, known as CXone Studio. These applications can be accessed regardless of location, 24x7x365, and provide complete control of your CXone Business Unit. All user/routing/admin/reporting activities are through the Central point of administration. 12.The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. As stated previously, being a SaaS (Software as a Service) application the call center administrator can use our administrative functions in our web-based application to very easily Move/Add/Change agents as the administrator sees fit. CXone has been designed to empower our customers to make many changes to their contact center environment themselves with tools such as Studio and Central. Clients also have the option to use NICE inContact’s Professional Services organization for moves, adds, or changes. The choice is up to you. There are two types of changes: “script specific” and system wide. System wide changes are deployed via system upgrades, and as such are made available to all NICE inContact clients at “no charge” as these services are included as part of the monthly usage fees. Feature enhancements are gathered by a variety of methods: (customer requests, evaluation of competitive solutions and market forces. All feature changes are approved by a “change control panel” within NICE inContact that is comprised of Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 328 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. representative from all customer facing departments within the firm. NICE inContact customers have a wide latitude in implementing new “functionality” within a customer specific script by implementing features within the “Studio” scripting tool. If you do not feel comfortable performing a CXone script modification, a NICE inContact Support Representative will engage the services of an NICE inContact Sales Engineer and, in concert with you, will develop a Business Requirements Document that will detail the changes being requested. This document will be reviewed by you; a cost estimate will be developed and the necessary modifications will be made, tested, and implemented into your call scripting. 13.A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. NICE inContact maintains a redundancy level for CXone that includes, but not limited to, servers, power systems, communications ports, databases, and other key components. If one element suffers a failure, the level of redundancy affords that, through load sharing, a customer does not have all of their critical components (ports, data storage devices, etc.) located on a single device, but spread over several devices to minimize the effect of a service outage of a single component. The system is distributed and mirrored across multiple sites and run in an active/active configuration with stateful replication. Many NICE inContact customers have worked with us to develop emergency notification processes. These processes notify them when queuing becomes excessive, no agents are signed in, when database issues arise, etc. This notification can be done electronically (email) or via the phone. When an emergency arises the plan can be put into action automatically. 7.A.4 Contact Center - Reporting and Analytics The following are minimum requirements for Reporting and Analytics components: 1. Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 329 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. 3. Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. 4. Defines, builds, and runs custom reports supporting Contractor’s business requirements. 5. Real-time access to reporting systems, restricted by access authentication. 6. Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. 7. Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. 8. Changes reporting metric requirements for agents in different skillsets (agent groupings). 9. Displays a prompt/message on agent desktop. 10. Performs call surveys to initiate, collect, and track information. 11. Provides an agent report that tracks the entire agency call flow for any single call. 12. Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. 13. Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center reporting and analytics services addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 330 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: NICE inContact solution: 1.Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. CXone tracks 270 metrics and provides over 40 standard reports; standard reports are customizable. In addition, CXone provides 15 real-time reporting modules, which can be customized, as well as around 50 raw reports. CXone has also made its reporting platform open via our API framework which contains dozens of additional reports. CXone allows organizations to create an unlimited number of custom reports using the extensive array of available metrics. CXone provides a data dictionary of all the metrics and their descriptions tracked on the CXone platform. The data dictionary provides details about every data attribute and metric available in the CXone analytics suite of features and products. With this topic, you can determine the definition of a particular attribute or metric, its calculation if applicable, and details about where to find it and how to use it. 2.Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. Several pre-built reports can be displayed as graphs or charts . CXone provides extremely robust reporting tools (e.g. Dashboards, CXone Central Prebuilt Reports, Custom Reporting, Data Download and Direct Data Access) which not only gives customers access to the raw data, but the analytical tools designed to empower the customer with insight into the contact center data as they have never had before. These tools are fully integrated into the CXone solution. Reports are permissions-based, so only the reports the person is authorized to view are displayed. We have standardized reports, and reports that you can configure on-the-fly. We have a rich selection of real time, historical, standardized, and ad hoc options available. Since CXone Central is a browser- based client, they’re available on any internet-connected computer. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 331 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Real-Time reports (widgets) display in real-time the data about agents, the states the agents are in, the number of agents who are in the different states, detailed information about contacts, and current queue information. Real time reporting is available within CXone Central. These reports are always run in real-time and are updated from the Internet every five to seven seconds. The following is a list of the available real-time widgets: x Agent Count by State x Agent Counter x Agent List x Agent Zoom x Contact List x Contact Zoom x Contact States by Skill x Queue Counter x Queue Trend x Service Level x Skill Summary x Outbound Agent Performance (Personal Connection) Widgets can be added to a dashboard and then customized based on its report settings. This enables many combinations of data choices based on your call center setup (Campaigns, Skills, Agents, Teams, etc.) for each widget type. Historical Widgets use your dashboard to display valuable historical data, which is available in the Data Warehouse every five minutes. Historical widgets enable you to select a date range and generate the data for that date range. The following is a list of the historical widgets: x Agent Performance x Agent Performance by Hour x Other State Statistics x Unavailable Statistics x Agent WFO Performance With regards to reporting visualization preferences, any of this data can be exported to an external reporting tool. This could include NICE inContact's Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 332 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Advanced Performance Management solution ( inView), use of Direct Data Access for integration to MS Excel Pivot Tables, other BI Platforms such as Tableau, Domo, etc. 3.Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. CXone provides Real Time Dashboards that can be displayed on wallboards/contact center walls, supervisor & agent displays, or anywhere that is needed with appropriate web access. The dashboards can be customized to display historical or real-time data and can be filtered by team or skill to display any of the information that is pertained to the viewer(s). CXone also has flexible, REST APIs that can be consumed to feed directly into wallboards, desktop widgets, and OLAP cubes, if applicable. Additionally, through the inView solution NICE inContact provides the ability to create wallboards showing data from NICE inContact, but also data pulled from other third-party applications such as CRMs. This capability allows managers to truly understand what is occurring in their call center in real- time. 4.Defines, builds, and runs custom reports supporting Contractor’s business requirements. CXone provides extremely robust reporting tools (e.g. CXone Central, Custom Reporting Data Download and Direct Data Access) which not only gives customers access to the raw data, but the analytical tools designed to empower the customer with insight into the contact center data as they have never had before. These tools are fully integrated into the CXone solution. Central Reports allows business users to run real-time and historical reports on key metrics important for their contact center operation. These analytics tools are part of the default core platform and are fully customizable. Custom Reporting is CXone’s primary tool for ad-hoc reporting today, allowing customers to determine which filters to use and which metrics from those available that they would like to add to the report output. Additionally, Custom Reporting offers interval reporting, allowing a client to view metrics Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 333 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. and performance down to the 15-minute interval making it possible to optimize their contact center operations. Data download is the primary method for accessing detail data today. These are most often used by data analysts to create custom reporting outside of the CXone platform. These custom reports may also involve the blending of data with that originating from other third-party sources. It is also used as a primary method of performing user-initiated localized backups. 5.Real-time access to reporting systems, restricted by access authentication. Yes, CXone provides granular security access. There are various permission levels within CXone. Administrators, Agents, Supervisors and Managers can be given access to data for certain teams or campaigns as well as be restricted from that data. A security profile tells the system what a user is allowed to see and do and what they are not allowed to see and do. The real strength of the security profile, however, is that you can apply it to many users. For example, if you have data that you do not want to be seen by a certain group in your organization, then you can create a security profile that prevents that group of users from seeing or using that data. Administrators can be very granular in regards to who is granted access to what areas, modules and reports. 6.Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. Custom Reporting provides for not only ad hoc reports on over 200 metrics that you select for you reports, but definitions and formulas for computation of the metric are available when the user hovers over the question mark icon. The inView performance dashboard solution aggregates your businesses KPIs into a consolidated, integrated solution. With real-time, personalized performance data you can identify correlations easily across data sets, take action with proactive problem notifications to supervisors via automated alerts, foster empowerment and focus with customized employee dashboards, and reduce operating costs through maximum visibility. There are no limitations on KPI measurements, including the ability to create global performance scores using weighted KPIs for a unified performance score. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 334 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. Widgets can be added to a dashboard and then customized based on its report settings. This enables many combinations of data choices based on your call center setup (Campaigns, Skills, Agents, Teams, etc.) for each widget type. Historical Widgets use your dashboard to display valuable historical data, which is available in the Data Warehouse every five minutes. Historical widgets enable you to select a date range and generate the data for that date range. CXone’s Real Time Dashboard is accessed via a web browser. Various Real Time and Historical widgets can be added to a view and customized per the requirements of the Creator. Real Time widgets include: and Historical: The creator of the dashboard views can share their dashboards with other team members by selecting the option to ‘share’ when editing or creating the dashboard. Once a dashboard is shared, everyone in your organization with access to the dashboard will be able to view (but not edit) the shared dashboard. Only the creator of the dashboard can edit the shared dashboard. For clients that want to display their information to the whole call center, we provide the option of using a customer provided large wall-mounted monitor that displays the CXone real time reporting information that is important to the call center staff and agents. This method provides the same, or better, data as would typically be displayed on a wallboard. Here is an example of a Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 335 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. real time dashboard: 8.Changes reporting metric requirements for agents in different skillsets (agent groupings). CXone reporting allows you to pull for specific teams, agents, groups, skills for selected periods of time. This will give you access to your data when you need it. Further, as a permissions-based solution, CXone reporting can be configured so that specific supervisors only have access to relevant data, such as teams, groups, locations, etc. 9.Displays a prompt/message on agent desktop. Metrics can be displayed on the agent desktop. Also, a call center supervisor can communicate to the agent using the marquee available through the CXone Agent application. The Supervisor would have the ability to send a text message to the agent to pass the necessary information. Marquee messages can be sent to individual agents, to groups of agents by skill / team, or to all agents. 10.Performs call surveys to initiate, collect, and track information. We provide an optional Feedback Management solution. Surveys are built within the platform within minutes for any channel- email, SMS, IVR, web pop-up/slider, In-App, chat. You can take advantage of one of our pre-built Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 336 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. relationship or transactional survey templates, and questions can be clicked and dragged into surveys from our certified question bank right within the survey builder. Our questions are designed to collect all CX measurements that are important to your business- NPS, CES, CSAT, eNPS, etc. We pride ourselves in providing our customers with self-service capabilities and flexibility, while also bringing industry expertise to your program. Your designated Technical Account Manager will be your source of ongoing guidance and will ensure your program is built with best practices, including the setup of your initial surveys. 11.Provides an agent report that tracks the entire agency call flow for any single call. CXone provides a reporting solution that is a centralized, standardized repository for data including all interactions types (voice, email, voicemail, SMS, chat, social media, and work item routings.) All reporting and dashboards have been updated to reflect customer sessions that include multiple simultaneous channels and agents that handle multiple customers across channels – providing true reporting on the omni channel customer experience and the productivity of agents CXone provides reporting on all calls from cradle to grave. This begins the moment the caller connects to the IVR down to the millisecond. For example, the Date/Time a call enters the IVR, how long they're in the IVR, Options they selected, where the call was routed and time to route, Queue Time Ring Time, Agent Talk Time, Hold Time, Call End Date/Time, After Call Work Time. This would also include any transfers including the above details. Once the call is transferred to a 3rd party outside of the CXone ACD platform the call will no longer be tracked by the ACD. The benefits of our multi-channel reporting solution, is that all contacts can be viewed on a holistic basis giving perfect visibility into customer interactions and trends. This will allow you to make better decisions on how to handle each media type and plan for future interactions for each customer. Each omni channel interaction that involves "one conversation" via multiple channels (a chat which is elevated to a phone call and/or an email) is reported Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 337 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. on using a MasterID and child IDs that allow us to view the interaction as ONE. Simultaneous interactions with different customers using the same or different media types are all listed as separate interactions and are reported as such. 12.Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. CXone provides over 40 standard reports and each standard report is customizable. In addition, CXone provides 15 Real Time Reporting Modules, which can be customized. CXone also provides Raw Data reports, of which there are around 50 reports. CXone has also made is reporting platform open via our API Framework. The Framework contains dozens more reports. CXone allows Florida Department of Management Services to custom create an unlimited # of custom reports. Of which, there are over 200 Call Center Metrics available when to choose from when creating the custom report. Note: There is a Data Dictionary for the call center metrics available in the help section of the platform. The Data Dictionary not only includes a verbal description of the metric, but it also provides the mathematical equation used to calculate the metric. This provides greater clarity into the metric. Our optional CXone inView® Performance Management module provides cloud based performance management, dashboards, data analysis, and business intelligence. The inView performance dashboard solution aggregates your businesses KPIs into a consolidated, integrated solution, with real-time, personalized performance data you can identify correlations easily across data sets, take action with proactive notifications to supervisors, foster empowerment and focus with customized dashboards, and reduce operating costs through maximum visibility. 13.Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. CXone supports automated data export via web services along with automated scheduled delivery of reporting data, for data warehousing. Through the reporting tool scheduler within CXone’s Central, Florida Department of Management Services will have the ability to customize Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 338 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. reports based on their needs and have the reports scheduled based on their data needs for frequency as well as output desired. CXone retains data for 25 Months. Contact Centers needing to retain the data for longer periods of time can export the data out to their own external database. 7.A.5 Contact Center Recording The following are minimum requirements: 1. Capability for a minimum of 25% random call recording with screen capture per agent per day. 2. Online storage to hold at least thirty (30) days of recording per agent. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. 3. An interface to archive recording to Customer provided storage. 4. A method for appropriately adjusting monthly online storage needs. 5. The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. 6. The ability to record one agent during a workday and not impact the 25% random call recording time. 7. The ability to listen to recorded calls from any location via web based call recording. 8. The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. 9. The ability for an agent to initiate recording their own call. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 339 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. The ability to search recordings by filters. 11. The ability to manage Contact Center recordings on an agent by agent basis. 12. The ability to designate, per agent, the frequency of recording calls, up to100%. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center Call Recording services addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] AT&T Response: NICE inContact solution: 1.Capability for a minimum of 25% random call recording with screen capture per agent per day. CXone Quality Management can be configured to record 100% of the voice and screen recordings for incoming, outgoing, and agent to agent calls. The screen capture recording length can be pre-set. It can be set to continue to record screen capture 5, 10 or …X minutes after the interaction with the customer has completed. Our QM tool provides for monitoring of live calls to include live screen monitoring Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 340 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2.Online storage to hold at least thirty (30) days of recording per agent. Within the CXone QM Enterprise solution, the data retention for voice and screen recordings is currently defaulted to 90 days. If needed, audio recordings can also be set up to record in the ACD. NICE inContact Cloud Storage Services allow you to set up and manage both active and long-term cloud storage for audio call recordings. Active file storage provides immediate access to files, while long-term storage requires a retrieval process which makes files available to you in 3-5 hours. Retention times for file storage is determined by customer requirements. Secure External Access (SEA) allows you to securely retrieve files from Active Storage so that you can save them on your own server. Files are automatically deleted from the SEA bucket after 30 days, but you can manually delete them sooner. Once your system is configured to use NICE inContact Cloud Storage Services, you can Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 341 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. manage your active and long-term file storage settings and rules in Central. Please note that additional storage fees will apply. 3.An interface to archive recording to Customer provided storage. As stated above, currently QM recordings are stored by default for 90 days. If needed, audio recordings can also be set up to record in the ACD. NICE inContact Cloud Storage Services allow you to set up and manage both active and long-term cloud storage for audio call recordings. Active file storage provides immediate access to files, while long-term storage requires a retrieval process which makes files available to you in 3-5 hours. Retention times for file storage is determined by customer requirements. Secure External Access (SEA) allows you to securely retrieve files from Active Storage so that you can save them on your own server. Files are automatically deleted from the SEA bucket after 30 days, but you can manually delete them sooner. Once your system is configured to use NICE inContact Cloud Storage Services, you can manage your active and long-term file storage settings and rules in Central. Please note that additional storage fees will apply. 4.A method for appropriately adjusting monthly online storage needs. See above. 5.The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. CXone enables supervisors to conduct live monitoring, coaching, agent assistance (barge) or supervisor takeover of calls from any location. These functions (monitor, coach, barge and takeover) are permission based so that certain users or roles will have the appropriate access that your business rules determines. 6.The ability to record one agent during a workday and not impact the 25% random call recording time. Recordings can be configured with business rules to be configured by queues, groups, percentage of calls or pre-determined by your business processes. 7.The ability to listen to recorded calls from any location via web based call recording. Supervisors and Managers will have real-time access to the Quality Management platform from their web based Administration access. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 342 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8.The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. CXone has the ability to meet this requirement. 9.The ability for an agent to initiate recording their own call. CXone has the ability to provide on-demand call recordings, meaning the call recording can be initiated manually by the agent. This allows your agents to start a recording at any point in during the conversation. Initiating the recording mid conversation will not record the beginning portion prior to the manual starting of the recording. 10.The ability to search recordings by filters. CXone’s Central, the administrative application, provides the ability to search for recordings by unique call identifier (ContactID),date, call, Media type, Skill, Agent, Team, Scored, DNIS, ANI, Logged/Recorded, Scored (if using QM) or Refused, and replay the recorded .wav or .wma file of the call. 11.The ability to manage Contact Center recordings on an agent by agent basis. The solution can be configured to record 100% of the voice and screen recordings for incoming, outgoing, and agent to agent calls. The screen capture recording length can be pre-set. It can be set to continue to record screen capture 5, 10 or …X minutes after the interaction with the customer has completed. Our QM tool provides for monitoring of live calls to include live screen monitoring Agents, as well as supervisors, have the ability to start a voice recording on demand by using the record button on the Agent interface. If this is not desired, contact recording can be managed via CXone scripting to ensure certain calls are always recorded. Alternatively Supervisors can use Agent Zoom from the Dashboard to Monitor, record or logout an agent that has left for the day. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 343 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 12.The ability to designate, per agent, the frequency of recording calls, up to 100%. Please see response to item 11 above. 7.A.6 Contact Center – Workforce Management Contractor will be responsible for managing the workforce for the Contact Center. The following are minimum requirements for management of call center agents: 1. Workforce management, including scheduling and agent training. 2. Monitoring the effectiveness of the call center. Given the statements in this subsection: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. b. The ability to leverage call data to adjust scheduling of agent shift assignments. c. The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. d. The ability to create role based score cards with key performance indicators. e. The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. f. Options for agent training. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 344 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: NICE inContact solution: 1.Workforce management, including scheduling and agent training. CXone WFM Enterprise is a contact center solution that enables easy and efficient agent scheduling. It allows you to staff the right people, with the right skills, at the right time of day. The WFM solution delivers: x Single- and multi-skill forecasting x Accurately forecast customer demand x Make real-time decisions with real-time visibility into staffing and call volumes x Intraday management x Agent scheduling x Time off management x Rules based configuration for agent schedule change requests (both manual and automated) x Scheduling of WFM reports x Agent Webstation interface x Supervisor Webstation interface We’ve designed an intuitive, user-friendly workforce management tool that’s fully integrated with our Workforce Optimization suite, facilitating the sharing of data among components and providing a comprehensive view of your entire contact center operation. CXone Workforce Management is fully integrated with the CXone Platform. Our offering combines two Market Leaders into one complete solution. This integration includes data synchronization from the ACD/IVR to minimize administrative tasks and includes out-of-the-box data feeds for Real-time- Adherence and historical data. The integration is bi-directional, to allow data to flow from WFM back into the CXone Platform. For example, allowing Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 345 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. agents to view their work schedules or receive alerts on shift changes. 2.Monitoring the effectiveness of the call center. CXone Workforce Management enables achievement in balance of employee needs, customer satisfaction, and cost containment by ensuring the right agents with the right skills are available at the right time. By matching customer demand to your scheduled workforce, CXone’s call center workforce management system assists you in creating the best-case staffing scenario, and ensuring adherence with real-time visibility into staffing and call volumes. Indicate whether Respondent’s proposed monitoring can provide: a.The ability to review and analyze data of caller interactions with agents. Quality Management (QM) and QM Analytics provide flexible tools that help you monitor and improve agent performance. The system offers the ability to define different recording rules video, voice, chat, email, etc. For example, you may want to record 100% of voice recordings, but only 50% of screen recordings. Additionally, the system does allow for agents to initiate on-demand recordings. Using QM, you can build evaluation forms and plans and then distribute the plans along with a form to evaluate agent interactions. Based on the evaluation results, you might decide to design coaching sessions for employees to improve their skills. QM Analytics provides you with further insights into agent performance by using categories to analyze all your voice and text interactions. Those insights enhance coaching effectiveness and quality assurance processes. Keep track of Agent Performance: QM Analytics provides you with further insights into agent performance by using categories to analyze all your voice and text interactions. Those insights enhance coaching effectiveness and quality assurance processes. Automatically analyze and tag contacts by sentiment category. For example, the system can automatically identify when a customer is having a first call resolution if the agent is being dismissive or not polite. These tags can be combined for adhoc searching capabilities or to help automate a Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 346 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Quality Plan. Skip random evaluations and become more targeted. For example, have the system automatically detect when an agent is "unable to assist" and create a task to have a supervisor evaluate the interaction. Conversely, have the system automatically detect when agents are performing well. Note - The platform supports both system Defined or Custom Categories. Improve employee performance with personalized coaching sessions and eLearning assignments, as well as optionally adding Analytics for deeper insight into your largest call drivers. With CXone Omni-Channel Analytics, interactions can be segmented and searched by conversational data (word, phrases), Sentiment, teams, agents, skills, any capture metadata (interaction duration, tags, dispositions, etc.) b.The ability to leverage call data to adjust scheduling of agent shift assignments. CXone Workforce Management Enterprise is fully integrated with the CXone Platform (ACD/IVR). Our offering combines two Market Leaders into one complete solution. This integration includes data synchronization from the ACD/IVR to minimize administrative tasks and includes out-of-the-box data feeds for Real-time-Adherence and historical data. c.The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. Relevant historical ACD data can be imported into the WFM Enterprise system as part of implementation. Ideally this should include skill/queue based contact volumes, AHT and SL% (15 minute intraday data) for 12+ months. Additionally, Historical factors, seasonal trends, holidays, special days, and forecasting objectives are taken into account when running forecasts. Administrators are also able to manually weight certain intervals when forecasting. d.The ability to create role based score cards with key performance indicators. CXone Quality Optimization comes with some out of the box KPIs, which can be pulled onto a Scorecard. The customer can choose which one(s) go Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 347 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. on the Scorecard. Scorecards cannot create custom KPIs or custom KPI formulas with CXone QM Enterprise. That would typically come from a full Performance Management product ( inView). e.The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. The system’s short-term forecasting capabilities allow the center to produce forecasts for up-to 18 months in advance in either 15 or 30 minute intervals. The system’s long-term forecasting capabilities allow the center to forecast up-to five years into the future. The system can produce forecasts based on what-if scenarios for either 15 or 30 minute intervals. The following forecast parameters can be adjusted prior to generating either a short or long-term forecast: x Forecast objectives for varying service level, maximum occupancy and average speed of answer (ASA) x Historical data forecast weightings x Percent of abandoned contacts included in the forecast x Contact volume percent adjustment x Contact volume rate of change x AHT percent adjustment x AHT rate of change x Budget factors (for the long-term forecast) f.Options for agent training CXone can help you monitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture multi-media customer interactions and quickly score them against pre-defined criteria using our flexible and customizable evaluations. Improve employee performance with personalized coaching sessions and eLearning assignments, as well as optionally adding Analytics for deeper insight into your largest call drivers. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 348 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.A.7 Contact Center – Miscellaneous The following are additional components which are minimum requirements for the provision of Contact Center services: 1. A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2. Dedicated IP access. 3. Tools for assessing bandwidth usage and voice quality performance. 4. The ability to program network-based routing. 5. The ability to configure call prompters to meet Customers ‘needs. 6. The ability to configure advanced call routing to meet Customers ‘needs. 7. The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. 8. The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. 9. A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. 10. User application testing and product lifecycle management. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. 12. Compliance with DMS and each Customer’s data integrity and privacy policies. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 349 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 13. The ability to send voice, email, SMS, or fax notifications. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. 3. Describe how the service protects data for remote, at home agents. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. 5. Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. NICE inContact solution: 1.A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. SIP trunking is one of multiple connectivity options supported by NICE inContact. NICE inContact uses the E.164 format with a leading ‘+’ for numbering in all of our call switching facilities for SIP trunking. SIP trunking can be done over the Internet, IPSec or MPLS transport. Should a connectivity model with trunking or gateways be required, NICE inContact would define and configure any SIP or PRI based trunk parameters within our software platform and SIP gateways to ensure proper delivery of voice calls. Florida Department of Management Services would be responsible for configuring any trunking or SIP gateways within the Florida Department of Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 350 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Management Services network, should a connectivity model requiring those components be desired. 2.Dedicated IP access. Yes, NICE inContact offers dedicated TDM, PSTN, VoIP and SIP trunking solutions. Transport can be via Public Internet and MPLS. CXone uses SIP as the underlying protocol for our VoIP and SIP trunking solutions. From a PBX layer, CXone is agnostic and can deliver calls via TDM or IP (SIP trunks over public internet or MPLS). Without an existing PBX, CXone supports VoIP, with SRTP and TLS for added security, directly to the agent desktop (with a hardphone or softphone) or WebRTC in the browser. This can be done over the open internet or an MPLS as well. 3.Tools for assessing bandwidth usage and voice quality performance. High quality voice is key to enabling better customer interactions. It can be extremely frustrating to have an interaction with an agent over a poor quality connection with garbled voice. IT executives, and managers responsible for ensuring voice quality and availability often spend a lot of their time troubleshooting and investigating issues with voice quality and often struggle to pinpoint the problem. We provide a solution to simplify these processes and empower our customers to have easy visibility into call quality issues. Using inContact’s Voice as a Service™ (VaaS) offering they will be in a much better position to manage voice quality for their contact centers. Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. CXone delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS). Every day, for every call, CXone is measuring voice quality. Customers are given access to our Trust Site where they gain access to CXone’s platform status history and Business Unit / NICE inContact Network MOS scores. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 351 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. MOS metrics are available on both an aggregate level and “call-by-call level”. This data is part of our standard reporting and does not require any extra involvement from NICE inContact. This data can be examined in the Call Quality Explorer. NICE inContact uses carrier-grade monitoring tools to support its Voice as a Service (VaaS) solution. These tools have been deployed throughout the network to measure voice quality for all legs of every call. This allows NICE inContact to observe and correct voice quality issues within our network, typically before agents notice impact. NICE inContact publishes rolling MOS metrics for both the NICE inContact Network as a whole and also for individual customer business units. Customers can review these scores through access provided to them for the NICE inContact Trust site. Our Connectivity Design team would insure that the right network Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 352 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. architecture is put into place to insure the best QoS delivery. NICE inContact insures the Telephony QoS through two methods: 1) We own our own infrastructure and backbone. We constantly monitor through our Network Operations Center that: o We have adequate capacity o That there are no lost packets o That there is no jitter o That redundant hot standby routes are planned o That we work with multiple carriers and have fault tolerant and redundant systems All of this significantly improves and insures ongoing excellent QOS. 2) NICE inContact employs Network Time Machine to provide MOS measurements. It scores the MOS performance of calls providing summary MOS data to our NOC. Individual call metrics can be reviewed as needed. 4.The ability to program network-based routing. Managing network traffic is native to the NICE inContact product suite. It is designed to handle single and multi-site contact centers distributing call traffic based on least cost routing, agent skill, agent proficiency, and availability regardless of the agent location. 5.The ability to configure call prompters to meet Customers’ needs. CXone has the standard capability (designed in CXone Studio) to play various announcements to a contact that may inform them that “all agents are busy”, “please wait while your call is transferred”, “you are the seventh caller in queue” or “you may expect a three minute wait for an agent.” These announcements can be customized and played at varying intervals. Options can be given to callers base on queue times or queue numbers and can include a unique feature referred to call back or virtual hold, where, based on call flow logic and time in queue, a customer can be given the choice to hang up while maintaining their place in queue until the next agent is available to call them back directly. Different announcements associated with different queues can also be Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 353 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. used. As an example, you can have announcements and music played while calls are in queue, or when a customer is put on hold. Marketing messages, or general announcements, can be interlaced with the music at predetermined intervals. Each skill can have its own unique offerings of the options mentioned above. 6.The ability to configure advanced call routing to meet Customers’ needs. Routing of an inbound contact may have several factors that can be utilized in determining how and where a contact is to be delivered to the best possible target. Factors external to CXone (DNIS and ANI) are two initial factors. Once “inside” CXone, the contact may be analyzed by factors that are incorporated into the routing scheme that was configured in CXone Studio based on factors generated by conditions within CXone (all agents busy, heavy call volume, SLAs, etc.) or other factors that are obtained through integration with other 3rd party sources (most favored client as identified by DNIS, ANI, caller entered data gathered along the routing path), and the availability of the best skilled agent at that moment across any channel. AT&T provided the following illustration as part of the Clarification responses to DMS. The illustration is provided to show options for routing calls to inContact. NICE inContact has an extensive set of API’s which make integrating to most CRM’s possible. All of NICE inContact's API's are open and can be reviewed Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 354 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. at https://developer.niceincontact.com/ 7.The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. The core of our ACD advanced skills based routing natively directs and performs contact routing based on agent skill assignment, queue priority, and agent proficiency, and availability within that skill level. Our ACD automatically monitors these metrics and adapts in real-time, including when a change is made within the IVR call flow. With our automatic call distribution software, you have complete control over how customers interact with your multi-channel call center. The CXone Studio environment (our Graphical customer experience builder) provides the ability to create pre-defined conditions which are also addressed in real time, including live update to the call routing. 8.The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. Within each contact flow you will have the ability to define unique routing logic based on custom business rules. The system can be configured in a way to personalize the experience of each and every contact. For example: targeted messaging, music on hold, priority, acceleration, target agent rerouting, etc. In addition, you can enable or disable certain functions of the IVR--such as, offering a customer the ability to leave a voicemail, schedule a callback, virtual hold, removing an IVR menu, etc. Note voice mails can have associated SLAs and can be routed to either a specific agent or a group of agents CXone can route calls based on wait times in the queue to different destinations. Furthermore, CXone can re-route the call to a different skill or agent should the wait time exceed a pre-defined threshold, giving you flexibility in maintaining the prescribed service levels. 9.A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 355 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. implementation of Customer’s Contact Center. NICE inContact feels their customers should carry the highest expectations for customer service from us, being that we are call center experts. Initially we will have your sales agent, via conference call, introduce you to your project manager who will see you through from concept to implementation. Your project manager will host meetings with a sales engineer, offer suggested course of actions, and make sure the project moves from one stage to the next. Core Skills of the PS Project Manager: x Project Management expertise x Knowledge of best practices x Resource coordination x Industry experience 10.User application testing and product lifecycle management. NICE inContact uses a “sprint” or “scrum” methodology. Each quarter as requirements are defined and documented, the development organization works in 30 day cycles to complete them. Each requirement must then pass QA testing to reach a “beta” stage. However, in the event that it fails QA testing additional development may be required to debug the issue or insure that the defined requirements are met. A release candidate will spent 30-60 days in a beta stage before being release in one of the three major releases provided by NICE inContact each year. 11.Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. Emergency routing is fully supported by CXone. For example, when a call comes in CXone is able to count the agents signed in, the agents available, on inbound calls and on outbound calls. If during business hours, this process identifies that there are no agents signed in, then it is likely that there is an emergency in process. From this point, an emergency process would engage Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 356 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. to route the contact appropriately. Alternatively, an Administrator can use the Hours of Operation capabilities in CXone Central and Studio for Emergency Routing. For example, if you select the Emergency Override Branch in your Hours of Operation Profile in Central, the Script will follow the Emergency Branch set up in the call flow. Otherwise, the script will follow the normal Default Branch / Call Flow. Another example of an emergency process which is typically very relevant to NICE inContact’s customers is in passing data between systems. CXone can make routing decisions based on receiving an error on a data query or if no data was received from a query. This would allow continued routing of the contact as well as sending voice alerts, email alerts or both to our customer’s designated emergency response team. 12.Compliance with DMS and each Customer’s data integrity and privacy policies. NICE inContact maintains compliance and certifications with various industry standards to assist customers in verifying security policies and processes. PCI: NICE inContact offers a Payment Card Industry (“PCI”) Level 1 compliant environment under the Payment Card Industry Data Security Standards (“PCI DSS”) that has been validated by an experienced Qualified Security Assessor (“QSA”) from The Cadence Group. This is a key assurance instrument NICE inContact provides as customers evaluate the strength of our security, performance, and reliability practices. PCI compliance refers to implementing and adhering to the PCI DSS defined by the PCI Security Standards Council. Businesses that store, process, or transmit payment card information are required to report PCI compliance. The level of PCI compliance for each business is determined by how the card data is handled and by the number of electronic credit card transactions processed each year. Our PCI compliant environments emphasize our commitment to information and data security at every level. Offering deployment in a PCI compliant environment makes it easier for our customers to implement PCI DSS compliant solutions according to their needs. Customers are responsible to obtain and maintain their own PCI certification. GDPR: The General Data Protection Regulation (GDPR) has been called the most important change in data privacy in years. It applies directly to Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 357 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. companies located in the EU and extends to multinational companies that do business in the EU. For contact center operations this means that even if there is no physical presence within the EU, they could be subject to the requirements if they handle interactions with EU citizens. The specific impact that the GDPR will have on a business will vary. We help our customers in their efforts to comply with the GDPR. We ensure our development and operational processes comply with regulations, such as SOC2, HITRUST, PCI, and Privacy Shield, however there is no standardized audit for GDPR compliance. NICE inContact also provides a variety of product features that can help with GDPR consent and data access requirements, if it is determined these apply to your business. SOC 2: NICE inContact publishes an annual Service Organization Controls 2 (“SOC 2”) type 2 report, also referred to as an AT 101 report. The NICE inContact SOC 2 report is an attestation report that validates the effectiveness of our operating controls as a service organization to the criteria set forth by the American Institute of Certified Public Accountants (“AICPA”) Trust Services Principles. Our SOC 2 report is available upon request. SOX: NICE inContact, is part of a public consolidated group publicly traded under NICE Ltd. (NASDAQ: NICE). NICE inContact annually evaluates and reviews its information technology and administrative controls related to financial reporting. This audit is performed by our internal audit department and by an external auditor, EY. Our annual report is available on our NICE’s website under Investor Relations. CPNI: NICE inContact complies with all Federal Communications Commission (“FCC”) regulations including protecting Customer Proprietary Network Information (“CPNI”) which is data we obtain in the normal course of providing customers with telecom services. This type information includes where, when, and whom you call and the types of service offerings and products you obtain from us. Under the FCC guidelines, we store all customer data in a secure, monitored database. NICE inContact will not sell, lend, or license CPNI information to a third-party. Third-party contractors must sign a Non-Disclosure Agreement and cannot improperly use CPNI. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 358 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Privacy Shield: NICE inContact complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, retention of personal data transferred from European Union member countries to the United States. NICE has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement for which NICE inContact is a covered entity. To learn more about Privacy Shield, and to view NICE’s certification, please click here. Other Industry Standards Although some industry standards may not apply directly to NICE inContact, we take our customers’ compliance needs seriously. Standards such as the Health Insurance Portability and Accountability Act ("HIPAA"), Gramm– Leach–Bliley Act (“GLBA”), Dodd–Frank Wall Street Reform and Consumer Protection Act (“Dodd Frank”), and Federal Deposit Insurance Corporation (“FDIC”) are similar and closely related to requirements for PCI, SOX, and SOC. We help our customers design solutions that ensure compliance with the industry standards most important to their business needs. HIPAA: When a HIPAA compliant solution is requested, the resulting discussion centers around privacy and security protections under HIPAA and the Health Information Technology for Economic Clinical Health (“HITECH”) Act. For covered entities and business associates subject to HIPAA, NICE inContact offers solutions for processing, transmitting, and storing protected health information (“PHI”). Upon request, NICE inContact will sign a business associate agreement (“BAA”) according to the services NICE inContact provides our customers. Section 508: Section 508 of the Rehabilitation Act of 1973 requires all federal agencies to make information technology accessible to people with disabilities. In order to demonstrate Section 508 compliance, the product or service will have a completed Voluntary Product Accessibility Template (“VPAT”). Upon request, NICE inContact offers available VPATs. Quality management at NICE inContact begins with a company-wide drive to improve customer satisfaction by supporting our customers' business goals. We develop effective processes for everything from research and development and product implementation, to sales and customer support, Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 359 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. strive to create high-quality products and services, and implement ongoing improvements that will meet or exceed customer needs. Our quality management system is based on the ISO 9001:2000 standard, and NICE submits itself to regular ISO audits. The audits examine processes within the company and confirm that they comply with ISO standards and requirements. Typically these audits cover processes such as: x Sales, services, R&D and manufacturing process methodology. x Quality management, including analysis and corrective action methodologies for different processes and quality key performance indicators (KPIs) that reflect product quality throughout the product lifecycle. x Version/product release process methodologies. x New service/product version plans. x Requirements management, work flows and implementation. x Master plan training guidelines The requirements in ISO 9001:2008 are implemented by NICE inContact in the following ways: x All key processes in the company are covered by a set of procedures. x Monitoring procedures are implemented to ensure that the processes are effective. x Adequate records are kept in line with ISO 9001 requirements. x Company control mechanisms check all output for defects with appropriate corrective action where necessary. There is a regular review of individual processes in the company and the quality system itself to assure its effectiveness. NICE facilitates a continuous improvement process throughout the company. 13.The ability to send voice, email, SMS, or fax notifications. CXone is a dynamic multimedia cloud-based software suite that supports intelligent delivery of contacts of various media types, including voice, email, chat, voicemail, web form, social media, and customer SMS Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 360 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. response. CXone does not offer Fax contacts natively on our platform. We suggest possibly using eFAX, and then to have eFAX send an email to a configured CXone Email Point of Contact for distribution through the ACD to an agent. Given the statements in this subsection: 1.Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. Please refer to sections 7.1 through 7.6. 2.Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. NICE inContact is constantly evaluating the status of our network and how “saturated” it is. Because of this we are constantly adding additional capacity as needed, to support our customers. In addition, NICE inContact routinely includes a capacity notification alert when setting up a customer. For example, when 80% or 85% utilization occurs the system will contact a designated distribution list with a warning that capacity is running out and where to reach out for assistance. In addition, NICE inContact can rapidly add additional capacity as needed with a simple phone request to either a designated Service Delivery Manager or our 24x7x365 Tech Support line. System Utilization is monitored around the clock: SolarWinds, IPMonitor watching network, drive space and Trunking capacities are monitored continually, SSMon and Equinox. In addition, we have a dedicated resource at NICE inContact who studies capacity. The CXone platform is provisioned using a geo-redundant environment segmented with both active/active and active/hot standby configurations based on application. Call distribution across geo-redundant data centers is managed at no greater than 40% max capacity in order to facilitate survival should site isolation in one site occur. Capacity is monitored and managed Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 361 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. on a daily basis and augmentation is facilitated through a change control process which governs acceptance criteria for production readiness based on industry standard best practices. 3.Describe how the service protects data for remote, at home agents. All agents, regardless of location by default will connect via an HTTPS or secure session connection. This provides bidirectional encryption of all communication between the two end-points (or between the link). HTTPS is standard for all data transport between NICE inContact and the customer over the public Internet. IPSec is an additional option for secure transport, which is a Virtual Private Network (VPN) established between CXone's cloud and your site(s) enabling secure IP connection that can be used to transport voice traffic, data traffic or both. 4.In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. NICE inContact provides a Multi-tenant environment for our customers and maintains a high degree of security to ensure that no customer data is ever available to another customer. We use a Multi-tenant SQL architecture with robust active-active database replication for backup and redundancy. Each client's data is housed in a "Business Unit" that only they have access to via unique logins and passwords that are all permissions driven; allowing users to see only the information they are authorized to view. 5.Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. The CXone platform runs in an Active/Active configuration and is designed for seamless redundancy and failover. The core IP network is connected via a dual SONET ring backbone, (IE. two redundant fiber links). Along with redundant edge routers, core routers, firewalls and VoIP hardware, multiple ISP and diverse toll-free carriers, our network infrastructure provides reliable, stable, service-rich benefits. Geographically diverse data centers (LA and DALLAS), EMEA (Frankfurt and Munich) and Australia(Melbourne and Sydney) High availability design applied to carriers, networks, hardware and applications. Internally NICE inContact uses sophisticated replication, database mirroring Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 362 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. and ETL processing to maintain two synchronized copies of its databases in geographically separated data centers. The databases are configured Active - Active and intelligent health checks are used to transparently move database access should a failure occur. NICE inContact SBC’s leverage high availability and have the ability to failover from primary to hot standby without impacting calls. NICE inContact also leverages proprietary media gateways leveraging stateful replication. In the event a media gateway is lost, calls on that media gateway are redistributed to surviving media gateways in the cluster pool. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 363 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8. SERVICE CATEGORY 4 – CENTREX SERVICES DMS is seeking proposals for Central Office-based Switching System Local Access Services, referred to within this document as Centrex Services, within the State of Florida. The awarded Contractor will provide Local Exchange Carrier services for Customers within their proposed service areas. DMS is seeking Responses demonstrating how Centrex Services will be delivered. For this procurement, Respondents must provide local, long distance, and toll-free access with their Centrex service offering. 8.1 Centrex Services Minimum Requirements The following are minimum requirements: 1. Customers who receive DMS approval may use a different long-distance carrier. 2. 911 calling capability. 3. Routes E911 calls to the Public Safety Answering Point. 4. Provides DMS access to N11services. 5. Provides call traffic studies to DMS upon request at no additional cost. 6. Provides Presubscribed Interexchange Carrier changes at no additional cost to the State. 7. Operate voice switching facilities in Florida serving Customers with line-side (analog and digital) and trunk-side (analog and digital) facilities. 8. Keep the North American Numbering Plan (NANP) updated, in accordance with Federal Communications Commission requirements. 9. Timely deliver and install Primary Rate Interface (PRI)services. 10. Timely deliver and install a Centrex main station (analog or digital). 8.2 Additional Centrex Services The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 364 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. A minimum Customer order of five lines is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 2. Customer access to the ports and local loops on the line side (main station) as well as the trunk side (Centrex PRI). 3. All voice switches will be digital and capable of providing Integrated Services Digital Network (ISDN) PRI services. 4. If the Contractor’s Central Office switch is not programmed for ISDN services, the nearest Central Office to the Customer location should be used to provision ISDN service at no additional cost. 5. Centrex systems configured with sufficient quantities of network access registers at no additional cost. 6. Mask dialed numbers when requested by DMS. 7. Provide directory listings in both the general and government sections of phone books. The cost of the listing will be included in the proposed rates. There should be no additional charges for unpublished/private numbers. 8. Provide directory assistance services. 9. Provide operator assisted services. Operator Assistance services are required twenty- four hour a day, 365 days of the year; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 10. Provide required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. Given the statements in this subsection: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. 2. Describe the Respondent’s proposed coverage area. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 365 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Provide non-proprietary coverage maps of the Centrex service offering. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. 1. A minimum Customer order of five lines or less in order to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. AT&T only requires a minimum of five Centrex lines in order to establish a new Centrex system. The monthly recurring line charge is inclusive of all service components. 2. Customer access to the ports and local loops on the line side (main station) as well as the trunk side (Centrex PRI). AT&T complies with this requirement. 3. All voice switches will be digital and capable of providing Integrated Services Digital Network (ISDN) PRI services. AT&T’s Central Office switches support ISDN. Should we have an area where the serving CO is not supported, we will provide ISDN from the nearest CO to that customer location. 4. If the Contractor’s Central Office switch is not programmed for ISDN services, the nearest Central Office to the Customer location should be used to provision ISDN service at no additional cost. AT&T’s Central Office switches support ISDN. Should we have an area where the serving CO is not supported, we will provide ISDN from the nearest CO to that customer location. There is no additional charge for the foreign office connection. 5. Centrex systems configured with sufficient quantities of network access registers at no additional cost. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 366 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T continuously monitors Centrex call quality to assure P.01 grade of service. Additional NAR’s are added to a customer’s Centrex block as needed, at no additional cost, to maintain a P.01 grade of service. 6. Mask dialed numbers when requested by DMS. AT&T supports masked dialed numbers. 7. Provide directory listings in both the general and government sections of phone books. The cost of the listing will be included in the proposed rates. There should be no additional charges for unpublished/private numbers. The customer is allowed one free listing in the white and yellow page directories for each account/sub-account. Any other applicable rates will be identified in the Vendor Service Catalog (Cat 4 Centrex). 8. Provide directory assistance services. AT&T Centrex supports directory assistance services. 9. Provide operator assisted services. Operator Assistance services are required twenty-four hour a day, 365 days of the year, and a live operator will timely respond to calls; Operator Assistance in both English and Spanish is required. AT&T will provide operator services for so long as we are providing it to our retail end user customers. When/if we stop offering this service to our retail customers, we will provide the State with advanced notification. 10. Provide required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. AT&T will provide for required repairs for outages to ensure normal operational functionality. 1.Describe the Respondent’s proposed coverage area. AT&T and Hayes will provide Centrex services throughout the entire AT&T and Frontier/Verizon footprint in Florida. Please see coverage map below. 2.Provide non-proprietary coverage maps of the Centrex service offering. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 367 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Please see the coverage map below. We provide Centrex service in all AT&T and Frontier territories. Note that Verizon is now Frontier. Centrex Service Description AT&T® Centrex service are central office based telecommunications services. These services are provided primarily through switching equipment and software located in AT&T’s central offices (DMS, 5ESS, and Siemens). Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 368 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The major components which make up an AT&T® Centrex service arrangement are as follows: AT&T® Centrex Service Common Equipment Common equipment, often referred to as the “common block”, represents that portion of AT&T's central office software which is used to provision your service. This common block defines your specific AT&T® Centrex service arrangement including: · the range of telephone numbers in your system; · number of digits (2-7) for your abbreviated dialing plan; · which system features are active; and · dial codes for access to outside lines and features. Your common block is configured and installed when your AT&T® Centrex service arrangement is first established. AT&T ® Centrex Service Links -Links are the physical connections between AT&T's central office equipment and your company's location. -Links may be provided individually over standard local facilities or combined on one or more high-speed transmission facilities. -AT&T® Centrex services uses directory (telephone) numbers to assist in identifying links or terminal equipment connected to your service arrangement. Directory numbers are also the numbers dialed by parties outside of your AT&T® Centrex service arrangement when placing calls to your telephone. -For basic AT&T® Centrex service individual lines/links or lines in a basic hunting arrangement, a one-to-one relationship exists between directory numbers and links. Each link is assigned a unique seven-digit number and area code. Terminal Equipment Terminal equipment includes any telecommunications equipment located on your company's premises that is connected to an AT&T® Centrex service link. Terminal equipment is required for your company to make use of its AT&T® Centrex service. Some equipment may be dedicated to a single user or employee (e.g. desktop telephones or modems attached to personal computers). Other terminal equipment such as facsimile machines or voice mail systems may be shared by a group of users or employees. Certain specific types of terminal equipment are required by some AT&T® Centrex service capabilities. This is the case with Electronic Business Sets and ISDN terminal equipment. Each Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 369 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. has its own unique operating characteristics and must be compatible with AT&T® Centrex service provided from the DMS-100 Central Office Switching Equipment in order to work properly. Terminal equipment is not provided as part of AT&T® Centrex. You, the customer, are responsible for obtaining compatible terminal equipment to be used in conjunction with AT&T® Centrex service. The type and quantity of equipment you select will vary based on your specific business needs and the functionality required by your employees or users. Network Access Registers Network Access Registers or NARs are provided with AT&T® Centrex service to permit concentration of access to the public switched network. The amount of NARs installed with your AT&T® Centrex service determines the number of simultaneous outside calls that can be placed or received by users within your system. Network Access Registers are required with AT&T® Centrex service. There is a minimum of one NAR for AT&T® Centrex. Centrex PRI AT&T will offer Primary Rate (PRI) ISDN tie line terminating in AT&T Centrex service systems where infrastructure exists to accommodate the service. Transport for the Centrex PRI tie lines would be via T1 (MegaLink) service. The PRI B channels terminated in Centrex as tie lines would be used for calls incoming to and outgoing from the PBX. The PBX PRI telephone numbers would be translated in the Centrex common block. Public switched network access to and from the PBX lines would be via Centrex Network Access Registers (NARs). Calls dialed to the PBX numbers would be routed to the tie line trunk group. The AT&T Centrex Automatic Route Selection (ARS) would route outgoing PBX calls to Centrex NARs, ETN/TSF or other private facilities, or central office announcements. Features such as call transfer and call forwarding from PBX to Centrex stations would be activated using PBX feature capabilities. For calls from Centrex stations to PBX stations, Centrex feature activation would be used. Transferred or forwarded calls would complete using channels on the PRI. In the DMS-100 switch, the feature Release Link Trunking, also called two B-Channel Transfer, would be provisioned to prevent multiple PRI channels from being used in multiple forward or transfer situations. No equivalent feature is available in the 5ESS central office. Four or five digit dialing from Centrex stations to the PRI numbers used for PBX stations would also be provisioned under Special Service Arrangement. With the PBX PRI telephone Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 370 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. numbers translated in the Centrex common block and represented on the AT&T® Centrex records, SMDR-RAO would be collected for long distance calls in the same manner that SMDR-RAO would be collected for stations in the Centrex. 8.3 Centrex Features The following are minimum requirements: 1. Provide all service features listed in the NANP Vertical Services features including, but not limited to, basic, enhanced, Caller ID, Caller ID with name, and Automatic Number Identification to caller ID. These features should be provided at no additional cost. A listing of these features, and their definitions, is available at http://www.nanpa.com/number_resource_info/vertical_service.html. 2. Provide an optional voicemail system with the following minimum requirements: a. Minimum of thirty (30) messages of two (2) minutes length for a total of sixty (60) minutes storage. b. Programable to display the following: busy, out of office, no answer. c. Provide audible or visual message waiting indicator. d. Ability to use the number “0” to speak to a call attendant. e. Broadcast messages within specified Customers groups. f. Extended/guest mailbox allowing multiple users voice messaging capabilities. g. Access the voicemail system internally or externally using either a local number or toll-free number. h. Capability to record Customer voicemail greetings. Given the statements in this subsection: Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 371 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. AT&T Response: Centrex Features Centrex is a voice communications system that uses the power of the AT&T network to provide you with internal and external communications services with valuable features. Centrex operates out of our local central offices and provides you with a powerful and flexible alternative to premises-based switching systems. Centrex minimizes expensive switching equipment and the need for additional floor space. Because Centrex is inherently scalable, your business can expand without adding or replacing communications equipment in your building. Instead, we can make all those changes at the AT&T central office. We monitor and maintain each AT&T central office 24x7x365, so you have the continuity and protection you need. We've also worked to ensure that the systems in the serving central office are reliable and redundant. Because the equipment that drives Centrex is in our central office, we'll promptly repair any unforeseen problems in our lines at no charge. Centrex is perfect for multiple-location businesses (based upon service address location, within the same serving area) wanting a single, easy-to-use system. Centrex gives you these features: x Savings and Low Start-Up CostsŒare possible because Centrex works with most standard touchtone phones. Centrex doesn't require you to buy any expensive equipment. x Dedicated Phone Number for Each EmployeeŒis possible with Centrex, enhancing productivity. Premise-based systems typically share phone lines among several stations, which can result in blocked calls. x Professional Quality Call HandlingŒgives you the look and support of a large business without the investment in time and money. Your customers will notice how professionally you handle their calls. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 372 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Call ManagementŒEasy-to-use features allow you to redial automatically, block calls, forward calls, forward select calls, prioritize calls, know who's calling, use Call Waiting, and conference call. Business as usual with Centrex will be more efficient. Call handling, control, and routing will look professional, sound professional, and be professional. x FlexibilityŒWith a single call you can choose from numerous standard and optional features, and it's easy to expand or reduce your system. All features can operate at every phone. You can adapt your communication needs when you get new employees and extend your features to more locations as you expand. Everyone in your organization can use and benefit from the time- and money-saving conveniences Centrex offers. x Electrical BackupŒWe house the system and provide 24-hour maintenance by skilled technicians. If there's a power outage, dial tone remains available, except for phone sets that require power units. If there's a brownout or a storm at your location, Centrex continues to function because it runs on the power at our central office. Your communications will function smoothly because our technicians spot potential trouble and correct problems before they occur. Now you can invest your capital, time, and talent in your own business. Features The standard features menu of AT&T Centrex includes common features which can be assigned on a per station basis. You may choose from one or more features from the menu, limited only by your switch configuration and feature incompatibilities. These features, of which there are 99 to choose from, include: · Enhance your capability to make, receive and return calls (such as Call Waiting, Caller ID and Call Hold); · Control your telecommunications efficiency and costs (such as Authorization Codes and Station Restrictions); and · Ensure that all your call are covered and answered/received in a timely manner usually for a Call Center arrangement (such as Hunting and Call Forwarding Busy/Don't Answer). Optional End User Features; Optional System Features; Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 373 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. · Tandem Switching Features; · Miscellaneous Line and Private Facilities Access Terminations; · Electronic Business Set Lines and Features; · Integrated Services Digital Network Lines and Features; and · AT&T® Centrex Control of Feature Assignment AT&T® Centrex Control is an optional capability that permits you to change feature assignments for lines in your common block. The service utilizes a computer-based operations system accessed from a terminal located on your premises. You may add, change or remove most end user features, as needed on AT&T® Centrex services lines. See Attachment “AT&T Centrex Service Features” for a complete list of AT&T Centrex Features. Optional Voicemail System AT&T MemoryCall AT&T Memory Call service provides central office based voice processing capabilities via numerous Network Systems Access NP platforms in South Carolina. These voice messaging platforms are integrated into the AT&T network by way of Interswitch Simplified Message Desk Interface (I-SMDI) links and multiline hunt groups. The various messaging services are integrated with the associated line. They allow subscribers to personalize greetings and retrieve messages via a user-friendly interface accessed via any touch-tone telephone. Message waiting indication can be provided via stutter dial tone and a light (if the appropriate customer premise equipment is available), while remote notification of new messages can be provided via a pager and/or an automatic call to another telephone number. Voice storage per mailbox is dependent upon the actual MemoryCall voice mail service(s) selected by the State. AT&T MemoryCall voice mail services are the most reliable and flexible way to handle voice messaging. It ensures all calls are answered—with your personal greeting—when a live operator isn’t available. It lets outside callers and in-house associates leave detailed messages using a variety of features and delivery options—from sending a single message from mailbox to mailbox to group list distribution to message receipt confirmation to pager notification of messages. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 374 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. MemoryCall voicemail services offer an all in one, automated system for answering calls, collecting and routing messages, replying to messages and broadcasting notices to multiple recipients within your organization. With MemoryCall services, you never have to worry about power outages or mechanical failures like you do with traditional answering machines. Besides being a more reliable alternative, Memory Call services let you perform a variety of advanced features easily from any touch-tone phone. The features available to you depend on your business needs and the types of MemoryCall service you select. MemoryCall® Answering Service MemoryCall Answering Service is the ideal choice if you need a basic telephone answering system. When combined with one or more of our Call Forwarding services, MemoryCall Answering Service allows callers to leave messages when you’re away from the office, on the phone, or unable to answer. Callers won’t have to endure frustrating busy signals, because the service forwards automatically to your voice mailbox - with a personal greeting that you record yourself. Messages continue to be received even if there is a power failure at your office. MemoryCall® Answering Service - Business Extension Mailbox If you want to have one telephone number for your organization and still provide separate mailboxes for key employees and/or departments, this service is the way to go. The Business Extension Mailbox lets you divide a single voice mailbox into a main mailbox and up to three sub-mailboxes - each with its own unique, personal greeting and password. You and your callers get all the benefits of MemoryCall Answering Service (see above), plus the convenience and assurance of being able to leave messages in private, individual mailboxes. Employees will not have to wade through all the messages sent into the company just to receive their own. MemoryCall® Voice Messaging Service With MemoryCall Voice Messaging Service, you get the features and flexibility of Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 375 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. MemoryCall Answering Service (see above)—and then some. This service also includes: Call Return To Operator. Gives callers the option to press “0" to be routed to another telephone number (e.g., a receptionist or live answering service) instead of leaving a voice mail. Urgent/Private Message flag. A message may be marked as "urgent” and/or "private" by a caller upon leaving the message as well as by the subscriber upon creating and sending a message to another subscriber. "Private" prevents the message from being forwarded from the recipient to anyone else. Pager Notification. Works in conjunction with your pager to alert you of all, or just urgent, messages. Outdial Notification. Automatically calls a subscriber-changeable telephone number to alert you of all, or just urgent, messages. Send/Reply/Forward. Messages may be created and sent, replied to, or forwarded to another AT&T MemoryCall subscriber served via the same voice messaging platform. MemoryCall® Deluxe Voice Messaging Service The MemoryCall Deluxe Voice Messaging Service is our most feature-rich choice. Deluxe mailboxes offer all the capabilities of MemoryCall Voice Messaging service (see above) with the following additional features: Future Delivery. Enables messages to be delivered up to 30 days from the date recorded. Up to five "future delivery" messages may be pending at a time. Message Confirmation. Lets callers who are also AT&T MemoryCall voice mail subscribers request a confirmation of message receipt or notification of nonreceipt. Group Distribution. Allows you to send the same message to many individuals at one time. You may have up to 15 distribution lists with each list capable of handling 25 mailbox subscribers. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 376 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 9. EXPERIENCE AND ABILITY 9.1 Contractor’s Experience and Ability SCS Contractors will be expected to possess the following: 1. Extensive experience providing: a. Each of the categories of services offered in the Contractor’s Reply. b. Critical infrastructures in which highly-available, highly-reliable services are critical requirements. c. Services to Customers at the state government level. 2. A demonstrated record providing: a. Superior customer service at all levels: business and technical account team members and senior management. b. Systems and staff driven to proactively address business and technical issues. c. Proactive services and solutions addressing issues, such as through the provision of quality systems and staff. d. Support for equipment and software systems from different manufacturers. e. Sufficient staffing levels. This Response can reference both the experience of the Contractor and their proposed Subcontractors. Given the statements in this subsection, provide the following: 1. A narrative of Respondent’s experience and ability to provide the proposed service categories, including a description of: a. Respondent’s market penetration for those service categories, and Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 377 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Respondent’s experience providing services of similar scope to other public sector clients comparable to the State of Florida. 2. Discuss Respondent’s experience supporting equipment and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three years. 3. A description of Respondent’s experience providing highly-available, highly- reliable communications services. 4. A description of Respondent’s experience of providing sufficient to staffing levels, local staffing, and a quality staff driven to proactively address issues. [Enter the response here – 1,500 words] AT&T Response: AT&T Corp. is a wholly owned subsidiary of AT&T, Inc. and is a member of the AT&T, Inc. family of companies. AT&T has been in business for over 141 years and we serve millions of customers around the world, including global, national, mid-size, regional, and government, and educational customers. Currently we provide service for all the Fortune 1000 companies. When you select AT&T as your service provider, you get service from a staff with unparalleled credentials, knowledge, financial strength, and experience. Our global IP backbone network reaches 99% of the world's economies. With an extensive portfolio of products that we deliver over our global MPLS-based core network, we can provide you with globally consistent services on a converged network infrastructure. Along with our core network service, we support integrated services such as Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 378 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x IP telephony x Hosting x Disaster recovery x Remote access x Videoconferencing x Managed telepresence x Managed security x Wireless services In addition, analyst surveys from sources like Gartner, Yankee Group, IDC, OVUM, Current Analysis, and Forrester declare AT&T a leader in areas that include VPN, IP, managed services, and IPT. Examples include x Forrester, In-Stat, and IDC have recognized AT&T as the industry leader in providing VPNs that create secure, cost-effective business networks. x According to the ForresterWAVEæ North American MPLS Services report, our superior operational support system (OSS), portfolio breadth, e-servicing options, and market-differentiating security features position AT&T as the overall leader among 11 North America-based providers. These providers were evaluated across 56 categories covering areas like market presence, strategy, and product offering. x Current Analysis identified AT&T IP VPN services as "threatening to competitors" due to reach, reliability, and a vast portfolio of services. So, these third-party evaluations support our position as the leading provider of global enterprise network solutions. 1. A narrative of Respondent’s experience and ability to provide the proposed service categories AT&T has a long history of providing the very products and services requested in this bid, not just to similar public sector clients, but specifically to the State of Florida and local government entities. The proposed collaboration with Hayes provides the State Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 379 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. of Florida an even greater breadth and depth of services, all managed under a single NOC and billed via a single invoice. Our experience, ability and coverage of the combined AT&T / Hayes proposal is detailed below, for each service category: Category 1: Unified Communication AT&T and Hayes have been providing hosted and premises-based UC service for over 12 years. With a current subscriber base of approximately 65,000 users, we can provide these services anywhere throughout the state of Florida. Category 2: SIP Trunking AT&T has provided SIP trunking to the State of Florida for nearly eight years, with over 13,000 concurrent call paths currently deployed to the various state agencies via stand- alone SIP trunks, and in support of our hosted voice services. Category 3: Contact Center AT&T and Hayes have provided hosted and premises-based Call Center services to Florida state and local government for over 12 years. We currently manage over 4,200 call center seats for Florida state government, and the service is available anywhere in the state of Florida. Category 4: Centrex For over 20 years, AT&T has provided Centrex services throughout the AT&T footprint. With the AT&T and Hayes partnership proposed in this bid, we will also include the Frontier territory, thus servicing over 30,000 current Centrex users, and covering over 65% of the state. 2. Discuss Respondent’s experience supporting equipment and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three years The combined forces of AT&T and Hayes have a very long history of providing services over a wide range of equipment manufacturers. The same team that proposes the Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 380 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. SCS response has for years successfully provided hosted and prem-based VoIP services over MFN consisting of equipment from Juniper, Cisco, Acme, Broadsoft, Mitel, Avaya, Edgemarc, Polycom and Inference. Combined, AT&T and Hayes currently support multi-vendor platforms providing voice services to over 70,000 state and local government entities throughout Florida. We have additional implementations of Shoretel, inContact, Genesys, Brocade, and more. 3. A description of Respondent’s experience providing highly-available, highly-reliable communications services. AT&T and Hayes bring decades-long experience supplying the State of Florida with highly available and highly reliable voice and data communications services. All IP- based voice services from AT&T and Hayes are provided over diverse and redundant networks, maintained by our Data Network and Security Engineers and monitored 24x7x365 at our NOC. High availability and reliability are engineered into our VoIP data network by use of x Secure, hardened, hurricane-rated Central Offices x Core node diversity x Ethernet edge switch redundancy x Central Office battery rooms, backed up by diesel generators x Fiber route/path diversity x Best practice policies for traffic thresholds Even with the most robust network, disasters do strike, and when they do, AT&T is ready. AT&T plans and responds to external crises without hesitation, and prepares and dispatches in advance for forecasted events. AT&T’s National Disaster Recovery (NDR) teams are expertly trained for restoration of all types of services and operational environments. Recently, the State of Florida witnessed the impressive capabilities of the NDR team after Hurricane Michael with the swift restoral of service AT&T accomplished there. The NDR solution combines network infrastructure, support trailers, recovery engineering software applications and a response team with both full-time and volunteer members from AT&T. The trailers provide the physical components that Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 381 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. carry the restored network traffic. The team members create, connect, turn up and manage the recovery. More than 10,000 communications lines can be provided anywhere in AT&T’s region within 78 hours. The AT&T network infrastructure is designed specifically to allow rerouting over the alternate routes for emergency optimization. Emergency service (fire, rescue, police, hospital, etc.) is the first to be restored. AT&T maintains disaster recovery trailers for use in restoring service in the event that a central office or terminal room is lost due to fire, flood, or other disaster. These trailers are designed to be quickly deployed, together or separately. The NDR recovery fleet has more than 320 pieces of recovery equipment today, including thirteen trailers dedicated to the restoration of the IP network, as well as high-speed fiber-optic transport trailers. These IP recovery trailers support the Common Backbone Network (CBB) with traffic traversing at data rates as high as 100 gigabits. When fully-equipped, the IP trailers can scale up to a capacity of over 15 terabits per second. The AT&T NDR fleet also includes five large command centers that can support a twelve-person staff and have room for additional members during briefings. All the command centers have on-board generators and HVAC units. These trailers contain LAN switches, PBXs, and HF (high-frequency) radio base stations, and fixed satellite phones. As part of the public-private partnership to deliver FirstNet’s nationwide public safety broadband network, in the coming months and years AT&T will be increasing its NDR fleet with new deployable to support first responders. AT&T will have more than 700 pieces of equipment, including Cell on Wheels (COWs), Cell on Light Trucks (COLTs), trailers, and generators. AT&T has invested more than $600 million in its U.S. NDR program. Team members have spent more than 145,000 working hours on field exercises and deployments over the last two decades. AT&T is the first telecommunications company nationwide to receive United States Department of Homeland Security's (DHS) Private Sector Preparedness Program (PS-Prep) certification. NDR's recovery equipment is maintained in warehouses across the United States—positioned strategically so the equipment can reach AT&T's network offices quickly. The equipment is kept powered-up and on-network so updates can be installed and so it can be tested both on-site and remotely. Contract No. DMS-17/18-044B Exhibit B         AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 382 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.0 A description of Respondent’s experience of providing sufficient staffing levels, local staffing, and a quality staff driven to proactively address issues. AT&T has maintained a well-staffed and highly experienced account team dedicated solely to the State of Florida for over 20 years. This team includes Client Solutions Executives, Technical Sales Consultants, Application Sales Consultants, Data Network and Security Engineers, a Service Executive, a Billing Specialist and Customer Care Associates. Field Technicians are deployed across the state and trained extensively on all SUNCOM products. This robust team has enabled AT&T to consistently meet SUNCOM SLA’s for service installation and repair. Please refer to FIRSTNET attachment in Section 3.7.2 REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 24 of 30 FORM 1 –CONTACT INFORMATION For solicitation purposes, the Respondent’s contact person will be: Should the Respondent be awarded the Contract, the Account Manager’s contact information will be: Name James Doherty Danny R. Adams Title Client Solutions Executive Account Manager Company Name AT&T Corp. AT&T Corp. Address 6021 S Rio Grande Ave., Rm 1W6364, 1820 E. Park Ave., Tallahassee, FL 32301 Orlando, FL 32809 Telephone 1 (407) 826-6627 1 (850) 617-1864 Fax E-mail james.p.doherty@att.com danny.adams@att.com FEID #13-4924710 June 7, 2019 AT&T Corp. Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 25 of 30 FORM 2 - NOTICE OF CONFLICT OF INTEREST Company Name AT&T Corp. For the purpose of participating in the solicitation process and complying with the provisions of Chapter 112, Florida Statutes, the company states thefollowing conflict(s) of interest exists as noted below (if none, write N/A in the applicable section(s)below): The persons listed below are corporate officers, directors or agents and are currently employees of the State of Florida or one of its agencies: None The persons listed below are current State of Florida employees who own an interest of five percent (5%) or more in the company named above: None June 7, 2019 AT&T Corp. Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 26 of 30 FORM 3 - NON-COLLUSION STATEMENT I state that I James Doherty of AT&T Corp., (Name and Title) (Name of Firm) am authorized to make this statement on behalf of my firm and its owner, directors and officers. I am the person responsible in my firm for the price(s) and amount(s) of this Reply, and the preparation of the Reply. I state that: 1.The price(s) and amount(s) of this Reply have been arrived at independently and without consultation, communication or agreement with any other Provider, potential provider, Reply, or potential Reply. 2.Neither the price(s) nor the amount(s) of this Reply, and neither the approximate price(s) nor approximate amount(s) of this Reply, have been disclosed to any other firm, vendor, Respondent, or potential Respondent, and they will not be disclosed before Replyopening. 3.No attempt has been made or will be made to induce any firm or persons to refrain from submitting a Reply for this contract, or to submit a price(s) higher that the prices in this Reply, or to submit any intentionally high or noncompetitive price(s) or other form of complementaryReply. 4.The Reply of my firm is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. 5.AT&T Corp., its affiliates, subsidiaries, officers, director,and employees (Name of Firm) are not currently under investigation, by any governmental agency and have not in the last ten years been convicted or found liable for any act prohibited by state or federal law in any jurisdiction, involving conspiracy or collusion with respect to Reply, on any public contract, except asfollows: I state that I and the named firm understand and acknowledge that the above representations are material and important, and will be relied on by the State of Florida for which this Reply is submitted. I understand and my firm understands that anymisstatement in this statement is, and will be treated as, fraudulent concealment from the State of Florida of the true facts relating to the submission of Replies for this contract. Dated this 7th day of June 2019 Name of Firm:AT&T Corp. Signed by: Print Name James Doherty Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 27 of 30 FORM 4 - STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT I, as an authorized representative of the Respondent, certify that nothing in section 287.057(17)(c), Florida Statutes (below), prohibits the Respondent’s entry into any Contract resulting from this solicitation. 287.057 Procurement of commodities or contractual services. — (17)(c) A person who receives a contract that has not been procured pursuant to subsections (1)-(3) [of s. 287.057, F.S.] to perform a feasibility study of the potential implementation of a subsequent contract, who participates in the drafting of a solicitation or who develops a program for future implementation, is not eligible to contract with the agency for any other contracts dealing with that specific subject matter, and any firm in which such person has any interest is not eligible to receive such contract. However, this prohibition does not prevent a Respondent who responds to a request for information from being eligible to contract with anagency. June 7, 2019 AT&T Corp. Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 28 of 30 FORM 5 –ADDENDUM ACKNOWLEDGEMENT FORM This acknowledgment form serves to confirm that the Respondent has reviewed and accepted all Addendum(s) to the solicitation posted on the Respondent Bid System. Please list all Addendum(s) below. Addendum No. 1 -Updates to the ITN and Respondent Questions and Department Answers Attachment G –Second Revised Component Price Sheet Addendum No. 2 -Updates to the ITN Timeline AT&T Corp.June 7, 2019 Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 29 of 30 FORM 6 –SUBCONTRACTING Complete the information below on all subcontractors that will provide services to the Respondent to meet the requirements of the resultant contract, should the Respondent be awarded. Submission of this form does not indicate the Department’s approval, but provides the Department with information on proposed subcontractors for review. Please complete a separate sheet for each subcontractor. There will be subcontractors for this solicitation YES X NO (place a checkbox where applicable). If not, Respondents are not required to complete the remainder of thisform. Service:Network Operations Center, Security Operations Center, Staffing and Network Services Company Name:Hayes e-Government, Inc. Contact:John Strobel Address:2551 Welaunee Blvd. Telephone:Local: 850.297.0551 Toll-free: 800.825.9390 Fax: Current Office of Supplier Diversity certification of woman-, veteran, or minority-owned small business enterprise Yes X No W-9 verification: Yes X No In a job description format, describe below the responsibilities and duties of the subcontractor based on the technical specifications or statement of work outlined in this solicitation. The scope of work performed by Hayes in response to ITN DMS-17/18-004 will include the establishment and staffing of a 24x7x365 Network Operations Center (NOC) and Security Operations Center (SOC), and providing staff as part of the section two (2) response. In addition, Hayes will be providing its respected hosted Avaya platform via the AT&T response and contract Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 30 of 30 Contract No. DMS-17/18-044B Exhibit B         ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 30 of 30 SCS FORM 7 –MANDATORY RESPONSIVENESS REQUIREMENTS The person submitting the Reply certifies that the person is authorized to respond to this solicitation on behalf of the Respondent. The Respondent certifies that it is in compliance with the requirements of this ITN, including subsection 3.9. The Respondent certifiesthatthat neither it, nor itsaffiliates, is aconvicted vendor or a discriminatory vendor as described in section 287.133 and section 287.134, Florida Statutes,respectively. The Respondent certifies that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. The Respondent certifies that the Respondent is currently authorized to do business with the State, or will attain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract. Website:www.sunbiz.org The Respondent certifies it has provided the Department with an Attachment G –Component Price Sheet. The Respondent certifies it has provided the Department with a Vendor’s Service Catalog. Signature below certifies that the signatory has the authority to respond to this solicitation on the Offeror’s behalf, and certifies conformance with all Responsiveness Requirements listed above. AT&T Corp. Name of Respondent’s Organization James Doherty Printed Name of Organization’s Authorized Representative June 7, 2019 Signature of Organization’s Authorized Representative Date Contract No. DMS-17/18-044B Exhibit B         AttachmentHͲComponentPriceSheetSystem RequirementsSystem Capacity (# Lines) Monthly Price Per Line for System Capacity up to 10 lines $ 43.0900 up to 50 lines $ 43.0900 DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantSingle Unified Communication system with: caller ID, three-way calling, do not disturb, call forward - all, call-forward - busy, call forward - no answer, call forward - not reachable, call pickup, class of service restriction, call hold, distinctive ringing, directory assistance, call transfer (blind), call waiting, speed dial, call number suppression, specific call rejection, last number dialed, call logs (missed, received, dialed), call trace, hunt group, remote access, auto attendant, auto callback, busy camp on, busy lamp field, call forward selective, call notify, call park, call screening, call transfer with recall, call transfer (consultation), distinctive ringing, diversion i hibi i h ld f lli i i l / i i h lk (i ) ffiInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.Contract No. DMS-17/18-044B Exhibit B        AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.up to 200 lines $ 43.0900 up to 500 lines $ 43.0900 up to 1,000 lines $ 43.0900 inhibitor, music on hold, conference calling, priority alert / ringing, push-to-talk (intercom), remote office, sequential ring, shared call appearance, simultaneous ring, voice mail, unified messaging, hoteling, operator assistance, instant messaging, notification, team collaboration, audio conferencing, web conferencing, video conferencing, message waiting indicator. Phone equipment included.Contract No. DMS-17/18-044B Exhibit B        AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.up to 10 lines $ 32.3700 up to 50 lines $ 32.3700 up to 200 lines $ 32.3700 up to 500 lines $ 32.3700 Single Unified Communication system with: caller ID, three-way calling, do not disturb, call forward - all, call-forward - busy, call forward - no answer, call forward - not reachable, call pickup, class of service restriction, call hold, distinctive ringing, directory assistance, call transfer (blind), call waiting, speed dial, call number suppression, specific call rejection, last number dialed, call logs (missed, received, dialed), call trace, hunt group, remote access, auto attendant, auto callback, busy camp on, busy lamp field, call forward selective, call notify, call park, call screening, call transfer with recall, call transfer (consultation), distinctive ringing, diversion inhibitor, music on hold, conference calling, priority alert / ringing, push-to-talk (intercom), remote office, sequential ring, shared call appearance, simultaneous ring, voice mail, unified messaging, hoteling, operator assistance, instant messaging, notification, team collaboration, audio conferencing, web conferencing, video conferencing, message waiting indicator. Phone equipment not included.Contract No. DMS-17/18-044B Exhibit B        AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.up to 1,000 lines $ 32.3700 00.0110 Call rates for system accessPer minute pricing for toll-freePer minute pricing for domestic long distance Per minute pricing for local callsContract No. DMS-17/18-044B Exhibit B        AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.*MonthlyPricePerLineforSystemCapacityaslistedareperline.*RatesincludePSTNaccess,unlimitedlocal,anddomesticlongdistance.*UCSingleͲTenantusersintegratingwithcallcenterapplicationsmayberequiredtopurchaseadditionaltrunkingoutofCat2.*Perminutepricingforlocalcallsanddomesticlongdistanceare$0andareincludedinourPerLinepricing.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B        Plan Pricing (plan offerings to be indicated below)BASIC PLAN PRICE N/A GOLD PLAN PRICE $ 13.0600 PLATINUM PLAN PRICE $ 14.0200 Instructions: Mark X in the blue cells if that service is provided as part of the plan indicated by that column; otherwise, leave the blue cell blank. Provide a monthly per line (i.e., per seat) price in the yellow cells, which are provided for a la carte, basic plan, gold plan, and platinum plan pricing. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantContract No. DMS-17/18-044B Exhibit B        DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantService or Feature NameBasic Plan Gold Plan Platinum PlanCaller ID X X Three-way calling X X Do Not Disturb X X Call Forward – All X X Call Forward – Busy X X Call Forward – No Answer X X Call Forward - Not reachable X X Call Pickup X Class of Service Restriction X X Call Hold X X Call Park X Distinctive Ringing X Directory Assistance X X Call Transfer (Blind, with consultation and recall) X X Call Waiting X X Speed Dial X Call Number Suppression X Specific Call Rejection X Last Number Dialed X X Call logs (Missed, Received, Dialed) X X Call Trace X X Hunt Group X X Remote Access X Auto Attendant X X Auto callback X Busy Camp On X Services or features included in plans as priced above (Mark X where offered in that plan; otherwise leave blank.):A la carte priceContract No. DMS-17/18-044B Exhibit B        DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantBusy Lamp Field X Call Forward Selective X Call Notify X Call Screening X X Intentionally left blank X Diversion Inhibitor X Music On Hold X X Conference calling X Priority Alert/Ringing X Push-to-Talk (Intercom) X Remote Office X Sequential Ring X Shared Call Appearance X Simultaneous Ring X PC-Based ReceptionistVoice Mail X Unified Messaging X Local Calls X X Long Distance - Domestic X X Toll Free0.0110$ Intentionally left blankIntentionally left blankIntentionally left blankIntentionally left blankHoteling X IP Fax X Mobility X UC Faxing X Instant Group Call/Paging X X Operator Assistance X X Instant Messaging2.0000$ Notification2.0000$ Team Collaboration2.0000$ Contract No. DMS-17/18-044B Exhibit B        DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantAudio conferencing15.7500$ Web conferencing15.7500$ Video conferencing42.2500$ Intercom Dialing X X Message Waiting Indicator X Professional Services250.0000$ *The Professional Services rate is a per unit rate.*The toll-free rate is a per minute rate.*Gold Plan = HVS Standard Service, Platinum Plan = HVS Premium Service.*Call Center is HVS Call Center - Standard Service.*Call Center Desktop Client license includes Call Center Supervisor Desktop license.*Instant Messaging, Notification, and Team Collaboration are all included in one license, $2.00 MRC.*All a la carte prices are Monthly Recurring unless otherwise noted.*Directory Assistance refers to internal directory only.*Operator Assistance refers to internal operator only.*IP Fax and UC Faxing are the same feature.*Audio Conferencing and Web Conferencing are the same service.*Per seat pricing includes surcharges and fees and will appear as separate line items on your bill(s).*HVS users who are utilizing NICE inContact services are required to purchase trunk seats. Pricing can be found in the Vendor Service Catalog.*The Client initially proposed to provide "Instant Messaging", "Notification", and "Team Collaboration" was manufacturer-discontinued during the procurement period. AT&T will submit to DMS a substitute client and price when available from the manufacturer.*"N/A" indicates AT&T is not proposing this option.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B        Unit Price per unitConcurrent call path rateper call path, per month 9.8100$ DID rateper DID, per month -$ Local call rateper minute -$ Toll free rateper minute 0.0110$ Long distance rateper minute -$ Call forwarding not reachable per month, per trunk -$ Intercept announcement per month, per trunk -$ Virtual phone number per month, per trunk -$ Limit the volume of calls to a specific DID per month, per trunk -$ DMS-17/18-004Attachment G - Final Component Price SheetService Category 2 - SIP TrunkingInstructions: Provide a price per unit for all items below in the yellow cells. Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00. Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.Contract No. DMS-17/18-044B Exhibit B        *TheTollfreerateassumesthecustomerhasalreadypurchasedaSIPTrunkasthetransportforourTollfreeservice.*RatesincludePSTNaccess,unlimitedlocal,domesticlongdistance,andEnhancedFeatures.*SIPTrunkingrequiresacustomerconnectiontoMFNͲ2,RBS,and/orDedicatedIPAccess.*Apriceof"$Ͳ"indicatesthefeatureisincludedinourConcurrentcallpathrate.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B        System Requirements System CapacityMonthly Price Per Agent for System Capacity up to 50 agents 1,001.6000$ up to 100 agents 1,001.6000$ up to 300 agents 1,001.6000$ 00.0110Instructions: Provide a monthly price per agent for the system as described below. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 3 - Contact Center - Single-TenantSingle tenant contact center with: skills based routing, IVR with speech recognition with multiple language support (English, Spanish and Creole), IVR with text to speech, call recording with screen capture, 1 terabyte of storage of call recordings, workforce management, Computer Telephony Integration, Multi-channel (omni-channel) (email, web portal, etc), and virtual hold. Call rates for system accessPer minute pricing for toll-freePer minute pricing for domestic long distance Per minute pricing for local callsContract No. DMS-17/18-044B Exhibit B        *Per minute pricing for local access assumes the customer has purchased a Cat 2 SIP Trunk and is represented as "0" above.*Per minute pricing for toll-free assumes the customer has purchased a Cat 2 SIP Trunk.*Per minute pricing for domestic long distance assumes the customer has purchased a Cat 2 SIP Trunk and is represented as "0" above.*Speech recognition is not available for Creole.*Professional services are not included in these rates but are available via the Vendor Service Catalog.*These rates are per agent.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B        Service or Feature NameMeasurementUnitMonthly Price Agentper agent80.9900$Supervisorper supervisorͲ$Interactive Voice Response Dual-Tone Multi-Frequency per portͲ$Interactive Voice Response Dual-Tone Multi-Frequency per minuteN/AInteractive Voice Response with speech recognitionper port0.0400$Interactive Voice Response with speech recognitionper minuteN/AInstructions: Provide a monthly price per measurement unit for all items below in the yellow cells. For the items below with green cells, provide a monthly price per port or a monthly price per minute, or both a monthly price per port and price per minute. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 3 - Contact Center - Multi-TenantContract No. DMS-17/18-044B Exhibit B        Interactive Voice Response text to speech per portͲ$Interactive Voice Response text to speech per minuteN/AInteractive Voice Response speech recognition with multiple language support per port0.0400$Interactive Voice Response speech recognition with multiple language support per minuteN/AComputer Telephony Integration per agentICBSkills based routingper agentͲ$Multi-channel (omni-channel) Accessper agent*SeeAssumptionsVirtual Holdper portͲ$Virtual Holdper minuteͲ$Workforce Managementper agent22.5000$Desktop Agent Clientper clientͲ$Mobile Agent Clientper clientͲ$Call Recording with Screen Captureper agent40.2500$Storage of Call recordings per gigabyte1.5600$Voice Notificationsper minute*SeeAssumptionsEmail Notificationsper email0.0250$Short Message Service Notificationsper text0.0250$Fax Notificationsper fax0.0250$Local callsper minute*SeeAssumptionsLong Distance - Domesticper minute*SeeAssumptionsToll Freeper minute0.0110$Professional Servicesper hour250.0000$Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B        *SupervisorisfreeexceptifSupervisoralsoworksasanagent,thenpriceissameasAgent*IVRDTMFandTexttoSpeechincluded,IVRspeechrecandspeechrecwithmultiplelanguagesupportis$0.04/minute.*CTIcapabilityISINCLUDED,butcustomdevelopmentcostsmayapply*MultiͲchannelaccessisinherentinplatform,seePriceCatalogforpricingforindividualchanneladdtion.*CallRecordingwithScreenCapture:PriceincludesFullQualityManagementpackageinordertodoScreenCapture.CALLRECORDINGONLYW/OSCREENCAPTUREIS$5.35.*Storageofrecordingspriceisforoverandabovetheincluded1G/agentwhichisincluded.Customerscandownloadrecordingstoavoidthischarge.*VoiceNotificationsincluded.Toaddemail,SMS,andFaxrequiresa$16.00perconfiguredusermonthlychargewhichaddsallthreechannels,plususagechargesindicatedabove.*Localaccessincludedinagentprice,mustportnumbertoSIP.*Destinationnumber(localandlongdistance)mustalsobeanAT&TSIPnumber.*Cat3MultiͲTenantusersmayberequiredtopurchaseadditionaltrunking.*"N/A"indicatesAT&Tisnotproposingthisoption.*Apriceof"$Ͳ"indicatesthefeatureisincludedinourperagentrate.Contract No. DMS-17/18-044B Exhibit B        Service or Feature NameMeasurementUnitUnit CostNew System InstallationSystem InstallationEntire system installation at one location, non-recurring cost -$ Mainstation Installation Installation of single Centrex line, non-recurring cost-$ PRI Installation Installation of a single PRI, non-recurring cost-$ Line accessMainstation line charge per line, per month17.6400$ PRI per PRI, per month412.1600$ Call rateLocal Calls per minute-$ Long Distance - Domestic per minute0.0145$ Instructions:Provide a price per unit for all items below in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 4 - CentrexContract No. DMS-17/18-044B Exhibit B        Toll Free per minute0.0110$ Voice MailVoice Mail Service Charge, Mailboxper mailbox, per month3.5000$ Voice Mail Answer Only Service Charge, Mailboxper mailbox, per month7.9600$ Operator AssistanceOperator Assistance per request3.4900$ Directory AssistanceDirectory Assistance Service per request2.4900$ Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B        AT&T'SVENDORSERVICECATALOGINRESPONSETO:STATEOFFLORIDA,DEPARTMENTOFMANAGEMENTSERVICESITNNO:DMS17/18Ͳ004ͲSUNCOMCOMMUNICATIONSERVICESTableofContentsCat1MultiCat1OtherCat1AvayaApplicationsCat1AvayaPhonesCat1AvayaPlatformsCat1AvayaGateways&ServersCat1AvayaPODFxCat1AvayaIPOfficeCat2Cat3MultiCat3OtherCat3AvayaContactCentreSuiteCat3AvayaAgentEnvironmentCat3AvayaAssistedExperienceManagementCat3AvayaAutomatedExperienceManagementCat3AvayaPerformanceManagementCat43.17DedicatedIPAccess5.4LANSupportServicesOtherServicesFeesandSurchargesAttachmentGContract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲUCMultiͲTenantPartNumberDescriptionNRCRentͲ12mo*RentͲ36mo*RentͲ60mo*Polycom2200Ͳ48300Ͳ001VVX3016ͲlineDesktopPhonewithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $93.00 $8.14 $3.04 $2.042200Ͳ48300Ͳ025VVX3016ͲlineDesktopPhonewithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $80.00 $7.00 $2.61 $1.752200Ͳ48350Ͳ001VVX3116ͲlineDesktopPhoneGigabitEthernetwithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $108.00 $9.45 $3.53 $2.372200Ͳ48350Ͳ025VVX3116ͲlineDesktopPhoneGigabitEthernetwithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $95.00 $8.32 $3.10 $2.082200Ͳ48400Ͳ001VVX40112ͲlineDesktopPhonewithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $125.25 $10.96 $4.09 $2.742200Ͳ48400Ͳ025VVX40112ͲlineDesktopPhonewithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $112.50 $9.85 $3.67 $2.462200Ͳ48450Ͳ001VVX41112ͲlineDesktopPhoneGigabitEthernetwithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $143.00 $12.52 $4.67 $3.132200Ͳ48450Ͳ025VVX41112ͲlineDesktopPhoneGigabitEthernetwithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $130.00 $11.38 $4.24 $2.852200Ͳ48500Ͳ001VVX50112ͲlineBusinessMediaPhonewithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $227.00 $19.87 $7.41 $4.972200Ͳ48500Ͳ025VVX50112ͲlineBusinessMediaPhonewithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $211.00 $18.47 $6.89 $4.622200Ͳ48600Ͳ001VVX60116ͲlineBusinessMediaPhonewithbuiltͲinBluetoothandHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $283.00 $24.77 $9.24 $6.202200Ͳ48600Ͳ025VVX60116ͲlineBusinessMediaPhonewithbuiltͲinBluetoothandHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply.$266.00 $23.29 $8.68 $5.832200Ͳ46350Ͳ025VVXColorExpansionModuleforVVX300Series,400Series,500Seriesand600Series.IncludesAUXcableandattachmenthardware. $175.00 $15.32 $5.71 $3.832200Ͳ48840Ͳ025POLYCOMINC.:VVX45012ͲlineDesktopBusinessIPPhonewithdual10/100/1000Ethernetports.PoEonly.Shipswithoutpowersupply. $149.00 $13.04 $4.86 $3.262200Ͳ48830Ͳ025POLYCOMINC.:VVX3506ͲlineDesktopBusinessIPPhonewithdual10/100/1000Ethernetports.PoEonly.Shipswithoutpowersupply. $127.00 $11.12 $4.15 $2.782200Ͳ48820Ͳ025POLYCOMINC.:VVX2504ͲlineDesktopBusinessIPPhonewithdual10/100/1000Ethernetports.PoEonly.Shipswithoutpowersupply. $93.50 $8.18 $3.05 $2.052200Ͳ48810Ͳ025POLYCOMINC.:VVX1502ͲlineDesktopBusinessIPPhonewithdual10/100Ethernetports.PoEonly.Shipswithoutpowersupply. $48.50 $4.25 $1.58 $1.062200Ͳ48872Ͳ001UniversalPowerSupplyforVVX150,250,350,450,CCX400.1Ͳpack,5V,3A,NA,powerplug.Fixedblade.1pk $13.50 n/a n/a n/a2200Ͳ49230Ͳ001POLYCOMINC.:VVXD230DECTBaseStationwithDECTHandset.1920Ͳ1930MhzDECT.ShipswithuniversalpowersupplywithNAAdapter. $132.50 $11.60 $4.32 $2.902200Ͳ49235Ͳ001POLYCOMINC.:VVXD230DECTHandsetandchargingcradle.1920Ͳ1930Mhz.ShipswithuniversalpowersupplywithNAAdapter $75.50 $6.61 $2.46 $1.652200Ͳ48890Ͳ025ColorExpansionModuleforVVX450$167.50 $14.66 $5.47 $3.672200Ͳ85010Ͳ001POLYCOMINC.:EEMiniUSBcameraforusewiththeVVX501andVVX601BusinessMediaphones.Includesmount/adapterforthephone. $96.00 n/a n/a n/a2200Ͳ66070Ͳ001PolycomTrio8800IPconferencephonewithbuiltͲinWiͲFi,BluetoothandNFC.PoweroverEthernet.Includes7.6m/25ftEthernetcable,1.8m/6ftUSB2.0cableandsetupsheet.POWERKITNOTINCLUDED.$835.25 $73.12 $27.26 $18.297200Ͳ23490Ͳ001PowerKitforPolycomTrio8800andTrioVisual+.Incl.100Ͳ240V,0.8A,55V/36W,IEEE802.3atcompliantmidͲspanpowerinjectorfor10/100/1000MbpsEthernet.Shipswith2.7m/9ftpowercordwithNAplugand2.1m/7ftEthernetcable.$110.00 $9.63 $3.59 $2.412200Ͳ66700Ͳ025PolycomTrio8500openSIPconferencephone,builtͲinBluetooth,PoweroverEthernet.Includes:7.6m/25ftEthernetcableandSetupSheet.CHINA:Incl.3yrPartnerPremier.POWERKITNOTINCLUDED$635.00 $55.59 $20.73 $13.917200Ͳ85330Ͳ025PolycomTrio8500CollaborationKit.Incl.Trio8500PoE,Visual+,EagleEyeMini,Ethernet(2.1m/4.5m/7.6m),HDMI1.8m,VESAmount.Incl1yrPremforCALA.MaintContReq.PWRKITNOTINCLUDED.$1,267.00 $110.91 $41.35 $27.752200Ͳ66740Ͳ001PowerKitforPolycomTrio8500.Incl.100Ͳ240V,0.8A,56V/30W,IEEE802.3atcompliantmidͲspanpowerinjectorfor10/100/1000MbpsEthernet.Shipswith1.8m/6ftpowercordwithNAplugand2.1m/7ftEthernetcable.$103.50 $9.06 $3.38 $2.272200Ͳ17670Ͳ001UniversalPowerSupplyforSPIP560,SPIP670,VVX500/600andVVX1500.5Ͳpack,48V,0.4A,NApowerplug. $86.00 n/a n/a n/a2200Ͳ46170Ͳ001UniversalPowerSupplyforVVX300,310,400,410.1Ͳpack,48V,0.4A,NApowerplug. $19.50 n/a n/a n/a2200Ͳ42740Ͳ001ACPowerKitforSoundStationIP6000,RPTouchandPLCMTouchControl.Includes100Ͳ240V,0.4A,48VDCpowersupply,6ft/1.8mpowercordwithNAplugandPowerͲoverͲEthernetInsertionCable(PIC).$85.00 n/a n/a n/a2200Ͳ48560Ͳ001UniversalPowerSupplyforVVX301/311/401/411/501/601.1Ͳpack,48V,0.52A,NA,TaiwanandJapanpowerplug. $23.50 n/a n/a n/a2200Ͳ17671Ͳ001UniversalPowerSupplyforSoundPointIP560and670,VVX500/600andVVX1500ProductFamily.1Ͳpack,48V,0.4A,NApowerplug. $27.22 n/a n/a n/a2200Ͳ17680Ͳ0015ͲpkHDVoicehandsetandcordforVVX30x/31x,40x/41x,50x,and60xseries.$70.00 n/a n/a n/a2200Ͳ40350Ͳ001UniversalPowerSupplyforVVX100and200Series.5Ͳpack,12V,0.5A,NApowerplug. $58.33 n/a n/a n/a2200Ͳ44405Ͳ025DeskStandforusewithVVX300/400/500.5ͲPack.$31.11 n/a n/a n/a2200Ͳ44415Ͳ025DeskStandforusewithVVX600.5ͲPack.$31.11 n/a n/a n/a2200Ͳ44514Ͳ002NewVVXWallmountBracketkit.ForusewithVVX3xx/4xx/500/600phone.5Ͳpack.$31.11 n/a n/a n/a2200Ͳ46175Ͳ001UniversalPowerSupplyforVVX300,310,400,410.5Ͳpack,48V,0.4A,NApowerplug. $70.00 n/a n/a n/a2200Ͳ46320Ͳ001WallmountBracketKitforallVVXExpansionModules.1Ͳpk.$15.56 n/a n/a n/a2200Ͳ17681Ͳ0015ͲpkhandsetandcordforVVX101$70.00 n/a n/a n/a2200Ͳ17682Ͳ0015ͲpkHDͲVoicehandsetandcordforVVX201$70.00 n/a n/a n/aContract No. DMS-17/18-044B Exhibit B        2200Ͳ17683Ͳ025DeskStand/WallMountforusewithVVX101/201.5ͲPack.$31.11 n/a n/a n/a2200Ͳ48570Ͳ001UniversalPowerSupplyforVVX301/311/401/411.1Ͳpack,48V,0.3A,NA,TaiwanandJapanpowerplug. $19.50 n/a n/a n/a2200Ͳ12770Ͳ025SoundPointIPColorDisplayExpansionModuleforSoundPointIP670SIPdesktopIPphone. $213.00 n/a n/a n/a2200Ͳ11611Ͳ002SoundPointIPWallmountBracketkit.ForusewithSoundPointIP450phone.$14.50 n/a n/a n/a2200Ͳ12611Ͳ001SoundPointIPWallmountBracketkit.ForusewithSoundPointIP550,560,650and670phones. $14.50 n/a n/a n/a2200Ͳ85010Ͳ001EEMiniUSBcameraforusewiththeVVX501andVVX601BusinessMediaphones.DOESNOTINCLUDEMOUNTINGͲKIT $87.00 n/a n/a n/a2200Ͳ49780Ͳ019CCX600BusinessMediaPhone.MicrosoftTeams/SFB.PoEonly.Shipswithoutpowersupply $360.50 $31.56 $11.77 $7.892200Ͳ49720Ͳ019CCX500BusinessMediaPhone.MicrosoftTeams/SFB.PoEonly.Shipswithoutpowersupply $278.00 $24.34 $9.07 $6.092200Ͳ49700Ͳ019CCX400BusinessMediaPhone.MicrosoftTeams/SFB.PoEonly.Shipswithoutpowersupply $195.70 $17.13 $6.39 $4.29PolycomMaintenanceNRC4870Ͳ48300Ͳ160VVX301oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48300Ͳ360VVX301threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48350Ͳ360VVX311oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48350Ͳ360VVX311threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48400Ͳ160VVX401oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48400Ͳ360VVX401threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48450Ͳ160VVX411oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48450Ͳ360VVX411threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48500Ͳ160VVX501oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48500Ͳ360VVX501threeyearmaintenanceͲsupportandreplacment$22.594870Ͳ48600Ͳ160VVX601oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48600Ͳ360VVX601threeyearmaintenanceͲsupportandreplacment$22.594870Ͳ49230Ͳ160VVXD230DECTIPPhoneKITOneYearSupportandreplacment$8.474870Ͳ17821Ͳ360VVXD230DECTIPPhoneKITThreeYearSupportandreplacment$21.884870Ͳ66070Ͳ160Trio8800oneyearmaintenanceoncoferencephone$28.244870Ͳ66070Ͳ360Trio8800threeyearmaintenanceoncoferencephone$22.654870Ͳ66700Ͳ160Trio8500oneyearmaintenanceoncoferencephone$28.244870Ͳ66700Ͳ360Trio8500threeyearmaintenanceoncoferencephone$77.65PolyStudioGroupConferenceDevicesforHuddleSpaceandmediumsizeconferenceroomsNRCRentͲ12moRentͲ36moRentͲ60mo7200Ͳ85830Ͳ001POLYCOMINC.:Studio:Audio/VideoUSBSoundbar,withautoͲtrack120FOV4KCamera,USBstereospeakerphone,BTspeakerphone,WiͲFidevicemanagement,remote,Cable:5mUSBTypeͲAtoTypeͲC,Power:AMERͲTypeB,NEMA5Ͳ15$812.00 $71.08 $26.50 $17.782200Ͳ86260Ͳ001POLYCOMINC.:POLYSTUDIOX30&POLYTC8;AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntlr,4K5xautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,MonitorClamp;Cables:1HDMI1.83M,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$1,784.00 $156.17 $58.23 $39.072200Ͳ86270Ͳ001POLYCOMINC.:POLYSTUDIOX50&POLYTC8AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntrl,4K5xEPTZautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,WallMount;2HDMI1.83m,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$2,605.00 $228.04 $85.03 $57.05PolyStudioX30forHuddleRoomsSupportingTeamsNRCRentͲ12moRentͲ36moRentͲ60mo2200Ͳ86260Ͳ001POLYCOMINC.:POLYSTUDIOX30&POLYTC8;AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntlr,4K5xautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,MonitorClamp;Cables:1HDMI1.83M,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$1,784.00 $156.17 $58.23 $39.074870Ͳ09900Ͳ600POLYCOMINC.:RealConnectforOffice365.EnterpriseUserLicense,1Ͳ499licenses.PreͲpaid1yrplaneffectiveonservicecommitment.Serviceincludespremiersupport.Nocancellationorreductionoftheplanorscopeallowed$96.00 $8.40 $3.13 $2.104877Ͳ86260Ͳ513X30ͲPolycomAdvantage,OneYear,PolyStudioX30,PolyTC8$260.00 n/a n/a n/a4877Ͳ86260Ͳ533X30ͲPolycomAdvantage,ThreeYear,PolyStudioX30,PolyTC8$700.00 n/a $22.85 n/aPolyStudioX50forHuddleRoomssupportingTeams.ContactAT&Tforquoteabove500unitsNRCRentͲ12moRentͲ36moRentͲ60mo2200Ͳ86270Ͳ001POLYCOMINC.:POLYSTUDIOX50&POLYTC8AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntrl,4K5xEPTZautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,WallMount;2HDMI1.83m,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$2,605.00 $228.04 $85.03 $57.054870Ͳ09900Ͳ600POLYCOMINC.:RealConnectforOffice365.EnterpriseUserLicense,1Ͳ499licenses.PreͲpaid1yrplaneffectiveonservicecommitment.Serviceincludespremiersupport.Nocancellationorreductionoftheplanorscopeallowed$96.00 n/a n/a n/a4877Ͳ86270Ͳ513X50ͲPolycomAdvantage,OneYear,PolyStudioX50,PolyTC8$405.00 $35.45 n/a n/a4877Ͳ86270Ͳ533X50ͲPolycomAdvantage,ThreeYear,PolyStudioX50,PolyTC8$1,095.00 $95.86 $35.74 n/aContract No. DMS-17/18-044B Exhibit B        PolyG7500(largeconferenerooms)supportingTeamsNRCRentͲ12moRentͲ36moRentͲ60mo7200Ͳ85760Ͳ001PolyG75004kCodecͲWirelessPresentationSystem,EagleEyeIVͲ12xcam,IPMic,remote,NTSC/PAL;Cables:2HDMI1.8m,1CAT5ELAN3.6m,1CAT5ESHLD25ft,1HDCI6ft,1HDCIMini3m,Power:AmerͲTypeB,NEMA5Ͳ15.MaintenanceContractRequired$6,751.00 $590.98 $220.35 n/a4870Ͳ09900Ͳ600POLYCOMINC.:RealConnectforOffice365.EnterpriseUserLicense,1Ͳ499licenses.PreͲpaid1yrplaneffectiveonservicecommitment.Serviceincludespremiersupport.Nocancellationorreductionoftheplanorscopeallowed$96.00 n/a n/a n/a4877Ͳ85760Ͳ513G7500ͲPolycomAdvantage,OneYear,PolyG75004kCODECͲWirelessPresentationSystem,EagleEyeIVͲ12xcamera $1,135.00 $99.36 $37.05 n/a4877Ͳ85760Ͳ533G7500ͲPolycomAdvantage,ThreeYear,PolyG75004kCODECͲWirelessPresentationSystem,EagleEyeIVͲ12xcamera $3,065.00 $268.31 $100.04 n/aWiredHeadsetsNRC207577Ͳ01 PLANTRONICS,INC.:BLACKWIRE5210,C5210,USBͲA,WW$72.00207576Ͳ01 PLANTRONICS,INC.:BLACKWIRE5220,C5220,USBͲA,WW$79.00BluetoothHeadsetsNRCRentͲ12moRentͲ36moRentͲ60mo211317Ͳ01 PLANTRONICS,INC.:VOYAGER4210UC,B4210USBͲA,WW$115.50 $10.11 $3.77 $2.53211996Ͳ01 PLANTRONICS,INC.:VOYAGER4220UC,B4220USBͲA,WW$127.00 $11.12 $4.15 $2.78206110Ͳ101 PLANTRONICS,INC.:VOYAGER5200UC,B5200,WW$139.50 $12.21 $4.55 $3.06202652Ͳ01 PLANTRONICS,INC.:VOYAGERFocus,StereoBluetoothheadsetwithActiveNoiseCanceling(ANC)$173.50 $15.19 $5.66 $3.80208769Ͳ01 PLANTRONICS,INC.:VOYAGER8200UC,B8200,BLACK,WW$244.00 $21.36 $7.96 $5.34DECTHeadsetsNRCRentͲ12moRentͲ36moRentͲ60mo207309Ͳ01 W8210,SAVI3IN1,OTHMON,UC,DECT6.0,NA$257.00 $22.50 $8.39 $5.63207325Ͳ01 W8220,SAVI3IN1,OTHSTEREO,UC,DECT6.0,NA$268.00 $23.46 $8.75 $5.87SpeakerphonesNRCRentͲ12moRentͲ36moRentͲ60mo210902Ͳ01 PLANTRONICS,INC.:CALISTO5200,USBͲA+3.5mm$107.50 $9.41 $3.51 $2.35207913Ͳ01 PLANTRONICS,INC.:Calisto7200,P7200,WW$191.00 $16.72 $6.23 $4.18AccessoriesNRC38439Ͳ11 PLANTRONICS,INC.:APPͲ51$50.00207414Ͳ03 PLANTRONICS,INC.:MDA220USB$87.00MitelNRCRentͲ12moRentͲ36moRentͲ60mo80C00003AAAͲACharcoal,6869iNoACAdapter$239.99 $21.01 $7.83 $5.2650006790 Charcoal,6873iNoACAdapter$339.99 $29.76 $11.10 $7.4550006921 Charcoal,6900/6800WallMountKit10Pk$200.00 $17.51 $6.53 $4.3880C00010AAAͲAFor6865i,6867iand6869iphones.16keyswithLED,dynamicallychangesPoEclassfor6867i&6869i,M680iExpansionModule(PaperLabel) $65.99 $5.78 $2.15 $1.4580C00007AAAͲAFor6865i,6867iand6869iphones,28keyswithLEDdynamicallychangesPoEclassfor6867i&6869,M685iExpansionModule(ColourLCD) $159.99 $14.01 $5.22 $3.50D6700Ͳ0131Ͳ482ACAdapterͲUniversal,ACAdapterͲUniversal$28.40 n/a n/a n/a80C00011AAAͲA2pieceslide&lockdesign,1fixed10degreephoneangle,includessecurityscrewfeatureandsmallEthernetcable,6800iWallMountKit$2.00 n/a n/a n/a80C00008AAAͲAFor6867iand6869iphones.Magneticallyconnects,nocablesorbatteriesrequired,K680iQYKeyboard $43.99 n/a n/a n/a80C00013AAAͲAFor6867iand6869iphones.Magneticallyconnects,nocablesorbatteriesrequired,K680iQZKeyboard $43.99 n/a n/a n/a80C00014AAAͲAFor6867iand6869iphones.Magneticallyconnects,nocablesorbatteriesrequired,K680iAYKeyboard $43.99 n/a n/a n/a87Ͳ00083AAAͲAClearPlasticCover(PackageQty25),6863i$32.00 n/a n/a n/a87Ͳ00084AAAͲAClearPlasticCover(PackageQty25),6865i$32.00 n/a n/a n/a87Ͳ00085AAAͲAClearPlasticCover(PackageQty25),M680i$32.00 n/a n/a n/a87Ͳ00077AAAͲAHDhandset(PackageQty10),6800i$200.00 n/a n/a n/a87Ͳ00078AAAͲAHandsetCord(PackageQty10),6800i$80.00 n/a n/a n/a87Ͳ00079AAAͲAStand,6863iStand$96.00 n/a n/a n/a87Ͳ00080AAAͲAStand(PackageQty10),6865/6867i$96.00 n/a n/a n/a87Ͳ00081AAAͲAStand(PackageQty10),6869i$96.00 n/a n/a n/a87Ͳ00086AAAͲAStand(PackageQty10),M680i/M685i$96.00 n/a n/a n/aA1736Ͳ0000Ͳ105Formerly536M,M670iExpansionModule$119.99 n/a n/a n/aA1760Ͳ0000Ͳ105Formerly560M,M675iExpansionModule$159.99 n/a n/a n/a50006763 BTCordlesshandsetfor6800seriesphones,BlueToothcoordlesshandsetfor6800phones$120.00 n/a n/a n/a500068226755i,6757i,6757iCT,6735i,6737i,6739i,6731i,LyncPhones:6721,6725,PraxisPhones:6863i,6865i,6867i,6869i,ACAdapterͲNorthAmerican$20.00 n/a n/a n/aD0023Ͳ1051Ͳ0076755i,6757i,6757iCT,6735i,6737i,6739i,6731i,LyncPhones:6721,6725,ACAdapterͲUniversal $26.40 n/a n/a n/aD0080Ͳ1659Ͳ007Black,HighAngleStand$16.00 n/a n/a n/aD0080Ͳ1260Ͳ007675xiSeries,StandAssembly(2Legs/RubberFeet)$4.00 n/a n/a n/aContract No. DMS-17/18-044B Exhibit B        D0062Ͳ0011Ͳ340EHSOperationw/WirelessHeadsets,DHSGCableKit$20.00 n/a n/a n/aD0063Ͳ1342Ͳ007675xiSeries,673xiSeries,ReplacementHandset$10.20 n/a n/a n/aD0063Ͳ2000Ͳ007675xiSeries,673xiSeries,LyncPhones,HDPhoneHandset(Wideband)$20.00 n/a n/a n/aD0061Ͳ1093Ͳ000675xiSeries,673xiSeries,LyncPhones,HandsetCord$4.20 n/a n/a n/aD0067Ͳ0001Ͳ0006725iLyncPhone,USBCable$8.00 n/a n/a n/aD0067Ͳ0002Ͳ0006721i/6725iLyncPhonesOnly,WallMount$20.00 n/a n/a n/aD0031Ͳ1374Ͳ0176753i(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1368Ͳ0176755i(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1379Ͳ0076757i/6757iCT(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1542Ͳ0076730i/6731i(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1374Ͳ0576739i(50PieceKit),BlankLogoPlate$160.00 n/a n/a n/a87Ͳ00082AAAͲA6800iBlankLogoPlate(PackageQty50),BlankLogoPlate$100.00 n/a n/a n/a50006863 Charcoal&Silver,612dHandset$191.99 n/a n/a n/a50006864 Charcoal&Silver,622dHandset$255.99 n/a n/a n/a50006865 Charcoal&Silver,632dHandset$439.99 n/a n/a n/a68980 610d,612d,620d,622d,630d,632d,ChargingCradle/ACAdapter$36.00 n/a n/a n/a68773 620d,622d,630d,632dͲRequiresPowerBatteryCover,PowerBatteryPack$79.20 n/a n/a n/a68772 620d,622d,PowerBatteryCover$6.80 n/a n/a n/a68771 630d,632d,PowerBatteryCover$6.80n/a n/a n/a68770 610d,612d,620d,622d,RotaryBeltClip$12.00 n/a n/a n/a68668 630d,632d,RotaryBeltClip$12.00 n/a n/a n/a68759 620d,622d,630d,632d,MiniUSBServiceCable$39.20 n/a n/a n/a68762 610d,612d,620d,622d,LeatherPouch/BeltClip$64.00 n/a n/a n/a68761 630d,632d,LeatherPouch/BeltClip$64.00 n/a n/a n/a68768 610d,612d,620d,622d,630d,632d,StandardBatteryPack$39.20 n/a n/a n/a68765 610d,612d,620d,622d,StandardBeltClip$8.00n/a n/a n/a68764 630d,632d,StandardBeltClip$16.80 n/a n/a n/a68637 IndoorAccessPointͲUnlicensed,SystemLicensingPricedSeparately,RFP35IP$599.99 n/a n/a n/a68635 OutdoorAccessPointͲUnlicensed,SystemLicensingPricedSeparately,PoE,RFP36IP $679.99 n/a n/a n/aD4602Ͳ286DͲ00 ForRFP36OutdoorAccessPoint,WallMountKit$8.40 n/a n/a n/a87Ͳ00002AAAͲARFPL35andRFP35Universal,ACAdapterforRFP35/L35$20.00 n/a n/a n/a4602437 RFPL3665mm,RFPOutdoorMastMount$19.11 n/a n/a n/a4602285 RFPL36>65mm,RFPOutdoorMastMount$38.20 n/a n/a n/a86Ͳ00071AAAͲASIPͲDECTLiteSystemUnlockLicense,SIPͲDECTLiteUnlockLicense$480.00 n/a n/a n/a68632 12MosSWUpgradesͲRequiredtoupgradefrom2.1(orlater)12mosaftersystemactivation.,OMMSWUpgradeSubscription $208.00 n/a n/a n/a68667 SIPDECTLicensingforupto10RFPs,OMMLicense10$821.60 $71.92 $26.82 $17.9968666 SIPDECTLicensingforupto20RFPs,OMMLicense20$1,341.80$117.46 $43.80 $29.3968665 SIPDECTLicensingforupto50RFPs,OMMLicense50$2,089.60 $182.92 $68.20 $45.7668664 SIPDECTLicensingforupto100RFPs,OMMLicense100$3,733.60 $326.84 $121.86 $81.7768663 SIPDECTLicensingforupto250RFPs,OMMLicense250$8,309.60 $727.42 $271.23 $181.9868662 SIPDECTLicensingforupto500RFPs,OMMLicense500$14,549.60 $1,273.67 $474.90 $318.6468661 SIPDECTLicensingforupto1000RFPs,OMMLicense1000$25,989.60$2,275.13 $848.30 $569.1768660 Messaging&AlertingSystemLicenseͲ1Requiredpersystem,OMMMessaging&Alerting $5,200.00 $455.21 $169.73 $113.8868659 MessagingLicensingͲupto10Handsets,OMMMessaging10$301.60 $26.40 $9.84 $6.6168658 MessagingLicensingͲupto20Handsets,OMMMessaging20$540.80 $47.34 $17.65 $11.8468657 MessagingLicensingͲupto50Handsets,OMMMessaging50$1,144.00 $100.15 $37.34 $25.0568656 MessagingLicensingͲupto100Handsets,OMMMessaging100$2,059.20$180.26 $67.21 $45.1068655 MessagingLicensingͲupto250Handsets,OMMMessaging250$3,640.00 $318.65 $118.81 $79.7268649 LocatingServerLicenseͲ1RequiredPerSystem,OMMLocatingServerLicense$2,437.50 $213.38 $79.56 $53.3868654 LocatingLicensingforupto10RFPs,OMMLocating10$1,684.00 $147.42 $54.97 $36.8868653 LocatingLicensingforupto20RFPs,OMMLocating20$3,328.00 $291.33 $108.63 $72.8868652 LocatingLicensingforupto50RFPs,OMMLocating50$7,800.00$682.81 $254.59 $170.8268651 LocatingLicensingforupto100RFPs,OMMLocating100$14,580.00 $1,276.33 $475.89 $319.30Contract No. DMS-17/18-044B Exhibit B        68650 LocatingLicensingforupto250RFPs,OMMLocating250$31,200.00 $2,731.25 $1,018.37 $683.2886Ͳ00016AAAͲAG.729LicenseͲSystemwithNonLRFPsͲRequiresConcurrentCallLicensing,OMMG.729LicenseMini $114.40 $10.01 $3.73 $2.5186Ͳ00012AAAͲAG.729License5ConcurrentCalls,OMMG.729License5$150.80 $13.20 $4.92 $3.3086Ͳ00013AAAͲAG.729License10ConcurrentCalls,OMMG.729License10$301.60 $26.40 $9.84 $6.6186Ͳ00014AAAͲAG.729License20ConcurrentCalls,OMMG.729License20$603.20 $52.80 $19.69 $13.2186Ͳ00015AAAͲAG.729License50ConcurrentCalls,OMMG.729License50$1,508.00 $132.01 $49.22 $33.0386Ͳ00257AAAͲAAMRLicense(MAC),AMRLicense(MAC)$8.00 n/a n/a n/a86Ͳ00258AAAͲAAMRLicense(site),AMRLicense(site)Custom Custom Custom Custom80E00011AAAͲA1YearEnhancedWarranty,DECTHandset612d$7.68 $0.67 n/a n/a80E00011AAAͲA3YearEnhancedWarranty,DECTHandset612d$17.28 n/a $0.56 n/a80E00011AAAͲA5YearEnhancedWarranty,DECTHandset612d$19.20 n/a n/a $0.4268850W1 1YearEnhancedWarranty,DECTHandset620d$10.28 $0.90 n/a n/a80E00012AAAͲA1YearEnhancedWarranty,DECTHandset622d$10.28 $0.90 n/a n/a80E00012AAAͲA3YearEnhancedWarranty,DECTHandset622d$23.08 n/a $0.75 n/a80E00012AAAͲA5YearEnhancedWarranty,DECTHandset622d$25.60 n/a n/a $0.5680E00013AAAͲA1YearEnhancedWarranty,DECTHandset632d$17.60 $1.54 n/a n/a80E00013AAAͲA3YearEnhancedWarranty,DECTHandset632d$39.60 n/a $1.29 n/a80E00013AAAͲA5YearEnhancedWarranty,DECTHandset632d$44.00 n/a n/a $0.9685Ͳ00010AAAͲA1YearEnhancedWarranty,6863iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00011AAAͲA3YearEnhancedWarranty,6863iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00012AAAͲA5YearEnhancedWarranty,6863iNoACAdapter$29.60 n/a n/a $0.6585Ͳ00013AAAͲA1YearEnhancedWarranty,6865iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00014AAAͲA3YearEnhancedWarranty,6865iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00015AAAͲA5YearEnhancedWarranty,6865iNoACAdapter$29.60 n/a n/a $0.6585Ͳ00016AAAͲA1YearEnhancedWarranty,6867iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00017AAAͲA3YearEnhancedWarranty,6867iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00018AAAͲA5YearEnhancedWarranty,6867iNoACAdapter$29.60 n/a n/a $0.6585Ͳ00019AAAͲA1YearEnhancedWarranty,6869iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00020AAAͲA3YearEnhancedWarranty,6869iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00021AAAͲA5YearEnhancedWarranty,6869iNoACAdapter$19.20 n/a n/a $0.4285Ͳ00022AAAͲA1YearEnhancedWarranty,M680iExpansionModule(Paper)$8.80 $0.77 n/a n/a85Ͳ00023AAAͲA3YearEnhancedWarranty,M680iExpansionModule(Paper)$19.20 n/a $0.63 n/a85Ͳ00024AAAͲA5YearEnhancedWarranty,M680iExpansionModule(Paper)$29.60 n/a n/a $0.6585Ͳ00025AAAͲA1YearEnhancedWarranty,M685iExpansionModule(ColourLCD)$8.80 $0.77 n/a n/a85Ͳ00026AAAͲA3YearEnhancedWarranty,M685iExpansionModule(ColourLCD)$19.20 n/a $0.63 n/a85Ͳ00027AAAͲA5YearEnhancedWarranty,M685iExpansionModule(ColourLCD)$29.60 n/a n/a $0.6551303911 MitelDECT112BaseStation,MitelDECT112BaseStation$140.00 n/a n/a n/a51303913 MitelDECT112Handset,MitelDECT112Handset$160.00 n/a n/a n/a51303922 MitelDECT112Repeater,MitelDECT112Repeater$250.00 n/a n/a n/aCiscoNRCCPͲ8811Ͳ3PCCͲKCiscoIPPhone8811shippedwithmultiplatformphonefirmware$337.76CPͲ8832Ͳ3PCCͲKCiscoIPConferencePhone8832shippedwithmultiplatformphonefirmware$940.96CPͲ8841Ͳ3PCCͲKCiscoIPPhone8841shippedwithmultiplatformphonefirmware$351.41CPͲ8845Ͳ3PCCͲKCiscoIPVideoPhone8845shippedwithmultiplatformphonefirmware$392.35CPͲ8851Ͳ3PCCͲKCiscoIPPhone8851shippedwithmultiplatformphonefirmware$419.65CPͲ8861Ͳ3PCCͲKCiscoIPPhone8861shippedwithmultiplatformphonefirmware$518.59CPͲ8865Ͳ3PCCͲKCiscoIPVideoPhone8865shippedwithmultiplatformphonefirmware$542.47CPͲBEKEMͲ3PCCCiscoIPKeyExpansionModuleformultiplatformphones$410.78CPͲ8811Ͳ3PWͲNCiscoIPPhone8811shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $368.47CPͲ8841Ͳ3PWͲNCiscoIPPhone8841shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $382.12CPͲ8845Ͳ3PWͲNCiscoIPVideoPhone8845shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica(AvailableafterAugust2018)$392.35CPͲ8851Ͳ3PWͲNCiscoIPPhone8851shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $388.94Contract No. DMS-17/18-044B Exhibit B        CPͲ8861Ͳ3PWͲNCiscoIPPhone8861shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $518.59CPͲ8865Ͳ3PWͲNCiscoIPVideoPhone8865shippedwithmultiplatformphonefirmware,andapowercubeandapowercordforNorthAmerica(AvailableafterAugust2018)$616.25SBCsandGatewaysNRC9000111550 Mediant500LMSBRwith4FXSVoiceInterfaces,1000BaseͲTWAN,10SIPSession,50Registrations$773.339000111552 Mediant500LMSBRwith4FXS+4FXOVoiceInterfaces,1000BaseͲTWAN,10SIPSession,50Registrations$642.679000111580 Mediant500singleE1/T1voiceinterface,4GEports,asingleACpowersupply(MoQ:50Units)$1,265.339000111560 Mediant500Licensing,5ESBCSessions$300.009000111561 Mediant500Licensing,10ESBCSessions$450.009000111562 Mediant500Licensing,15ESBCSessions$600.009000111563 Mediant500Licensing,20ESBCSessions$750.009000111564 Mediant500Licensing,25ESBCSessions$900.009000111565Mediant500licenseadd30EͲSBCsessions$1,050.009000111566 Mediant500licenseadd50EͲSBCsessions$1,800.009000111567 Mediant500licenseadd60EͲSBCsessions$2,150.009000111568 Mediant500licenseadd100EͲSBCsessions$3,400.009000111570 Mediant500Licensing,50Registrations$100.009000111571 Mediant500Licensing,50Registrations(MSBR)$100.009000112200Mediant800ESBCwithsurvivabilityͲwith5SIPsessions/50survivableregistrations,6PRGE/FE(APPLIANCE) $910.809000112201 Mediant800ESBCwithsurvivabilityͲwith10SIPsessions/100survivableregistrations,6PRGE/FE(APPLIANCE) $1,246.679000112202 Mediant800ESBCwithsurvivabilityͲwith25SIPsessions/250survivableregistrations,6PRGE/FE(APPLIANCE)$2,340.809000112203 Mediant800ESBCwithsurvivabilityͲwith30SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE) $3,000.809000112204 Mediant800ESBCwithsurvivabilityͲwith50SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE) $3,954.139000112100 Mediant800MSBRwithsurvivabilityͲwith5SIPsessions/50survivableregistrations,6PRGE/FE(APPLIANCE)$1,130.809000112101 Mediant800MSBRwithsurvivabilityͲwith10SIPsessions/100survivableregistrations,6PRGE/FE(APPLIANCE) $1,466.679000112102 Mediant800MSBRwithsurvivabilityͲwith25SIPsessions/250survivableregistrations,6PRGE/FE(APPLIANCE) $2,560.809000112103 Mediant800MSBRwithsurvivabilityͲwith30SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE)$3,091.009000112104 Mediant800MSBRwithsurvivabilityͲwith50SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE) $4,174.139000112131 Mediant800MSBRwith4FXOVoiceInterfaces,2PRGE(APPLIANCE)$1,482.079000112132 Mediant800MSBRwith4FXOand4FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,556.879000112133Mediant800MSBRwith4FXOand8FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,630.939000112135 Mediant800MSBRwith1E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE) $2,565.939000112136 Mediant800MSBRwith2E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE)$3,413.679000112137 Mediant800MSBRwith1E1/T1VoiceInterface,2PRGE/FE(APPLIANCE)$2,436.139000112231 Mediant800with4FXOVoiceInterfaces,2PRGE(APPLIANCE)$1,262.079000112232 Mediant800with4FXOand4FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,336.879000112233 Mediant800with4FXOand8FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,410.939000112235Mediant800with1E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE)$2,345.939000112236 Mediant800with2E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE)$3,193.679000112237 Mediant800with1E1/T1VoiceInterface,2PRGE/FE(APPLIANCE)$2,216.139000112140Mediant800softwarelicenseforinitialoradditional5EͲSBCsessions(APPLIANCE)$450.009000112141 Mediant800softwarelicenseforinitialoradditional25EͲSBCsessions(APPLIANCE) $2,000.009000112142 Mediant800softwarelicenseforinitialoradditional50EͲSBCsessions(APPLIANCE) $3,700.009000112145 Mediant800softwarelicenseforenabling50SIPregistrationsonEͲSBC(APPLIANCE)$100.009000112160 Mediant1000BwithSingleT1/E1Span,4FXS,100SIP/600SurvivableSessions,singleACpowersupplyandfans(APPLIANCE) $13,706.679000112161 Mediant1000BwithDualT1/E1Span,8FXS,150SIP/600SurvivableSessions,singleACpowersupplyandfans(APPLIANCE)$18,040.539000111001 Mediant1000VoIPNetworkGateway,1E1/T1,SIPpkgw/DualPS(APPLIANCE)$4,662.409000111002 Mediant1000NetworkGateway,2E1/T1,SIPpkgw/DualPS(APPLIANCE)$6,253.879000111003 Mediant1000VoIPNetworkGateway,4E1/T1,SIPpkgw/DualPS(APPLIANCE)$10,570.679000111006 Mediant1000VoIPNetworkGateway,1E1/T1,SIPpkgw/DualPS1PRI,4FXO,SAS(APPLIANCE)$5,539.209000111007 Mediant1000VoIPNetworkGateway,1E1/T1,SIPpkgw/DualPS1PRI,4FXS,SAS(APPLIANCE) $5,521.079000112180 Mediant4000Upgradefor50SIPsessions$2,368.009000112181 Mediant4000Upgradefor100SIPsessions$4,160.00Contract No. DMS-17/18-044B Exhibit B        9000112182 Mediant4000Upgradefor250SIPsessions$8,800.009000112183 Mediant4000Upgradefor500SIPsessions$12,800.009000112184 Mediant4000Upgradefor1000SIPsessions$16,640.009000112185 Mediant4000Upgradefor2000SIPsessions$28,160.009000112186 Mediant4000Upgradefor4000SIPsessions$38,400.009000112189 Mediant4000Upgradefor1000SIPRegistrations$1,280.009000112170Mediant4000DPEnterpriseSessionBorderController(ESBC)Ͳ100SIPsessions,scalableto1000sessions.500Registrations.DualPS.(APPLIANCE)$5,968.009000112173Mediant4000DPEnterpriseSessionBorderController(ESBC)Ͳ100SIPsessions,scalableto1000sessions.1000Registrations.DualPS.(APPLIANCE)$6,432.009000112171 Mediant4000DPSoftwareUpgradefor25SBCSessions$430.679000112172Mediant4000DPSoftwareUpgradefor100SBCRegistrations$65.739000112174 Mediant4000DPSoftwareUpgradefor100SBCSessions$1,722.679000112175 Mediant4000DPSoftwareUpgradefor500SBCSessions$8,613.339000112176 Mediant4000DPSoftwareUpgradefor300SBCRegistrations$197.209000112177Mediant4000DPSoftwareUpgradefor500SBCRegistrations$328.679000112178 Mediant4000DPSoftwareUpgradefor1000SBCRegistrations$657.339000112300Mediant9000chassiswithdualACpowersupplywith12networking1000BaseͲTGEcopperinterfaces.NEBScertified.Includes1000SIPSessions&10000SIPRegistrations.(Appliance)$52,700.009000112301Mediant9000chassiswithdualACpowersupplywith12networking1000BaseͲTGEcopperinterfaces.NEBScertified.(Appliance) $22,000.009000112310 Mediant9000SoftwareUpgradefor250SBCSessions$7,440.009000112311 Mediant9000SoftwareUpgradefor1000SBCSessions$18,186.679000112312 Mediant9000SoftwareUpgradefor2000SBCSessions$25,326.679000112313Mediant9000SoftwareUpgradefor5000SBCSessions$47,120.009000112314 Mediant9000SoftwareUpgradefor10000SBCSessions$71,920.009000112320 Mediant9000SoftwareUpgradefor1000SIPRegistrations$1,818.679000112321 Mediant9000SoftwareUpgradefor10000SIPRegistrations$7,192.009000112322 Mediant9000SoftwareUpgradefor50000SIPRegistrations$10,746.679000110001VoIPGateway(MPͲ112),including2FXSanaloglines,single10/100BaseT(APPLIANCE) $204.809000110002 VoIPGateway(MPͲ114),including4FXSanaloglines,single10/100BaseT(APPLIANCE) $398.939000110003 VoIPGateway(MPͲ118),including8FXSanaloglines,single10/100BaseT(APPLIANCE) $712.539000110004E VoIPGateway(MPͲ124E),including24FXSanaloglines,single10/100BaseT(APPLIANCE)$1,568.009000110010 VoIPGateway(MPͲ114),including4FXOanaloglines,single10/100BaseT(APPLIANCE) $439.479000110011 VoIPGateway(MPͲ118),including8FXOanaloglines,single10/100BaseT(APPLIANCE) $777.609000110020 VoIPGateway(MPͲ114),including2FXOand2FXSanaloglines,single100/10BaseT(APPLIANCE)$419.209000110021 VoIPGateway(MPͲ118),including4FXOand4FXSanaloglines,single100/10BaseT(APPLIANCE) $744.539000110110E VoIPGateway(MPͲ124E)24ͲPortFXSwithShortCableInstallationKit$1,918.939000110111E VoIPGateway(MPͲ124E)24ͲPortFXSwithLongCableInstallationKit(NoteͲIncludesLightningProtection)$1,910.409000110112E VoIPGateway(MPͲ124E)24ͲPortFXSwith10MCableInstallationKit(withoutlightningprotection) $1,676.809000110001R VoIPGateway(MPͲ112),including2FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $211.209000110002R VoIPGateway(MPͲ114),including4FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE)$411.739000110003R VoIPGateway(MPͲ118),including8FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $738.139000110004REVoIPGateway(MPͲ124E),including24FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $1,644.809000110010R VoIPGateway(MPͲ114),including4FXOanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $452.279000110011R VoIPGateway(MPͲ118),including8FXOanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE)$803.209000110020R VoIPGateway(MPͲ114),including2FXOand2FXSanaloglines,single100/10BaseTwithRTCPͲXRReports(APPLIANCE) $432.009000110021R VoIPGateway(MPͲ118),including4FXOand4FXSanaloglines,single100/10BaseTwithRTCPͲXRReports(APPLIANCE) $770.139000110110REVoIPGateway(MPͲ124E)24ͲPortFXSwithShort(3meter)CableInstallationKit,withRTCPͲXRReports(APPLIANCE) $1,995.739000110111REVoIPGateway(MPͲ124E)24ͲPortFXSwithLongCableInstallationKit(NoteͲIncludesLightningProtection),withRTCPͲXRReports,(APPLIANCE)$1,987.209000110112REVoIPGateway(MPͲ124E)24ͲPortFXSwithLongCableInstallationKit(withoutlightningprotection),withRTCPͲXRReports,(APPLIANCE) $1,753.609000110001BRVoIPGateway(MPͲ112),including2FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $217.879000110002BRVoIPGateway(MPͲ114),including4FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $418.40Contract No. DMS-17/18-044B Exhibit B        9000110003BRVoIPGateway(MPͲ118),including8FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $744.809000110020BRVoIPGateway(MPͲ114),including2FXOand2FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $438.679000120100 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith72FXSportsanddualACpowersupply,(APPLIANCE) $6,912.009000120101 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith144FXSportsanddualACpowersupply,(APPLIANCE)$12,288.009000120102 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith216FXSportsanddualACpowersupply,(APPLIANCE) $17,280.009000120103 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith288FXSportsanddualACpowersupply,(APPLIANCE) $21,226.679000120100RVoIPGateway(MPͲ1288)Highdensityanaloggatewaywith72FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE) $7,142.409000120101R VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith144FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE) $12,748.809000120102R VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith216FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE)$17,971.209000120103R VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith288FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE) $22,148.279000110104 MPͲ124Centronicsconnectortoopenleadpatchpanel(10meters)$102.009000110105MPͲ124OutdoorLightningProtectionUnitfor25ports$219.009000110106 MPͲ124OutdoorLightningProtectionUnitfor100ports$787.009000110107 MPͲ124OutdoorLightningProtectionUnitfor25ports,including1x3meterCentronicscableassembly$329.009000110108 MPͲ124OutdoorLightningProtectionUnitfor100ports,including4x3meterCentronicscableassemblies $1,127.009000110109 MPͲ124PlugsfortheOutdoorprotectionunitskit$107.009000110115 VoIPGateway6ͲPortLightningProtection66Block,NoCover$102.629000110116 VoIPGateway12ͲPortLightningProtection66Block,NoCover$174.329000110118VoIPGatewayLightningProtectionModuleͲSolidState,240V$10.649000110122 Circa4B3SͲ75Digitalprotectionmodule$6.129000110123 MP112(2Ͳline)LightningProtectionaddͲonkit$112.869000110124 MP114(4Ͳline)LightningProtectionaddͲonkit$123.109000110125 MP118(8Ͳline)LightningProtectionaddͲonkit$215.289000110126 MP124(24Ͳline)LightningProtectionaddͲonkit$399.209000111110 M500RTCPͲXRExtendedReports(pergatewaychannel)$3.009000111111M800RTCPͲXRExtendedReports(pergatewaychannel)$3.009000111112 M1KRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111113 M2KRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111114 M4KRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111116 MediaPackRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111117MPͲ1288RTCPͲXRExtendedReports(pergatewaychannel)$3.009000110100 RackmountingshelvesforMP11xVoIPgateways(10pack)(APPLIANCE)$217.009000110101 RackmountingshelvesforMP124VoIPgateways(10pack)(APPLIANCE)$102.009000110102 LifelinecablesforVoIPgateways(25pack)(APPLIANCE)$55.009000110119MP124TelephonyCableSafetyLocker,Velco,10Unitsperpackage$240.009000110120 Mediant1000BDigitalVoiceModulewithsingleE1/T1span$2,300.009000110121 Mediant500LMSBRReplacementPowerSupplywithNAcable(2PK)$80.009000120200 VoIPGateway(MPͲ1288)MPͲ1288analogFXSbladesupporting72FXSports$4,700.009000120201VoIPGateway(MPͲ1288)Threepatchpanelsunits,applicableforasingleMPͲ1288FXSblade $1,133.009000120202 VoIPGateway(MPͲ1288)MPͲ1288SparePartͲPowerSupplyunitACpower$700.009000120203 VoIPGateway(MPͲ1288)ThreeCentronicsCables(10meterseach)forasingleMPͲ1288FXSblade$400.009000120204 VoIPGateway(MPͲ1288)5airfilterunitsforMPͲ1288$250.00MaintenanceforSBCsandGatewaysNRC909011155001Annualsupportforpartnumber909011155001$299.06909011155201Annualsupportforpartnumber909011155201$248.53909011158001Annualsupportforpartnumber909011158001$474.38909011156001Annualsupportforpartnumber909011156001$61.88909011156101Annualsupportforpartnumber909011156101$92.81909011156201Annualsupportforpartnumber909011156201$123.75909011156301Annualsupportforpartnumber909011156301$154.69909011156401Annualsupportforpartnumber909011156401$185.63909011156501Annualsupportforpartnumber909011156501$216.56909011156601Annualsupportforpartnumber909011156601$374.25Contract No. DMS-17/18-044B Exhibit B        909011156701Annualsupportforpartnumber909011156701$443.44909011156801Annualsupportforpartnumber909011156801$701.25909011157001Annualsupportforpartnumber909011157001$20.63909011157101Annualsupportforpartnumber909011157101$20.63909011220001Annualsupportforpartnumber909011220001$256.16909011220101Annualsupportforpartnumber909011220101$350.63909011220201Annualsupportforpartnumber909011220201$658.35909011220301Annualsupportforpartnumber909011220301$843.98909011220401Annualsupportforpartnumber909011220401$1,112.10909011210001Annualsupportforpartnumber909011210001$318.04909011210101Annualsupportforpartnumber909011210101$412.50909011210201Annualsupportforpartnumber909011210201$720.23909011210301Annualsupportforpartnumber909011210301$869.34909011210401Annualsupportforpartnumber909011210401$1,173.98909011213101Annualsupportforpartnumber909011213101$416.88909011213201Annualsupportforpartnumber909011213201$437.87909011213301Annualsupportforpartnumber909011213301$458.70909011213501Annualsupportforpartnumber909011213501$721.67909011213601Annualsupportforpartnumber909011213601$960.09909011213701Annualsupportforpartnumber909011213701$658.16909011223101Annualsupportforpartnumber909011223101$354.96909011223201Annualsupportforpartnumber909011223201$375.99909011223301Annualsupportforpartnumber909011223301$396.83909011223501Annualsupportforpartnumber909011223501$659.79909011223601Annualsupportforpartnumber909011223601$898.22909011223701Annualsupportforpartnumber909011223701$623.29909011214001Annualsupportforpartnumber909011214001$92.81909011214101Annualsupportforpartnumber909011214101$412.50909011214201Annualsupportforpartnumber909011214201$763.13909011214501Annualsupportforpartnumber909011214501$20.63909011216001Annualsupportforpartnumber909011216001$2,650.31909011216101Annualsupportforpartnumber909011216101$3,488.31909011100101Annualsupportforpartnumber909011100101$901.52909011100201Annualsupportforpartnumber909011100201$1,209.24909011100301Annualsupportforpartnumber909011100301$2,043.94909011100601Annualsupportforpartnumber909011100601$1,071.06909011100701Annualsupportforpartnumber909011100701$1,067.55909011218001Annualsupportforpartnumber909011218001$763.13909011218101Annualsupportforpartnumber909011218101$340.63909011218201Annualsupportforpartnumber909011218201$835.94909011218301Annualsupportforpartnumber909011218301$4,125.00909011218401Annualsupportforpartnumber909011218401$5,362.50909011218501Annualsupportforpartnumber909011218501$9,075.00909011218601Annualsupportforpartnumber909011218601$12,375.00909011218901Annualsupportforpartnumber909011218901$412.50909011217001Annualsupportforpartnumber909011217001$1,923.28909011217301Annualsupportforpartnumber909011217301$2,072.81909011217101Annualsupportforpartnumber909011217101$195.94909011217201Annualsupportforpartnumber909011217201$29.91909011217401Annualsupportforpartnumber909011217401$783.75909011217501Annualsupportforpartnumber909011217501$3,918.75909011217601Annualsupportforpartnumber909011217601$89.72909011217701Annualsupportforpartnumber909011217701$149.53Contract No. DMS-17/18-044B Exhibit B        909011217801Annualsupportforpartnumber909011217801$299.06909011230001Annualsupportforpartnumber909011230001$10,869.38909011230101Annualsupportforpartnumber909011230101$4,587.50909011231001Annualsupportforpartnumber909011231001$1,856.25909011231101Annualsupportforpartnumber909011231101$4,537.50909011231201Annualsupportforpartnumber909011231201$6,393.75909011231301Annualsupportforpartnumber909011231301$11,756.25909011231401Annualsupportforpartnumber909011231401$17,943.75909011232001Annualsupportforpartnumber909011232001$453.75909011232101Annualsupportforpartnumber909011232101$1,794.38909011232201Annualsupportforpartnumber909011232201$2,681.25909011000101Annualsupportforpartnumber909011000101$39.60909011000201Annualsupportforpartnumber909011000201$77.14909011000301Annualsupportforpartnumber909011000301$137.78909110004E01Annualsupportforpartnumber909110004E01$303.19909011001001Annualsupportforpartnumber909011001001$84.98909011001101Annualsupportforpartnumber909011001101$150.36909011002001Annualsupportforpartnumber909011002001$81.06909011002101Annualsupportforpartnumber909011002101$143.96909110110E01Annualsupportforpartnumber909110110E01$371.04909110111E01Annualsupportforpartnumber909110111E01$369.39909110112E01Annualsupportforpartnumber909110112E01$324.239090110001RAnnualsupportforpartnumber9090110001R01$40.849090110002RAnnualsupportforpartnumber9090110002R01$79.619090110003RAnnualsupportforpartnumber9090110003R01$142.739090110004REAnnualsupportforpartnumber9090110004RE01$318.049090110010RAnnualsupportforpartnumber9090110010R01$87.459090110011RAnnualsupportforpartnumber9090110011R01$155.319090110020RAnnualsupportforpartnumber9090110020R01$83.539090110021RAnnualsupportforpartnumber9090110021R01$149.919090110110REAnnualsupportforpartnumber9090110110RE01$385.899090110111REAnnualsupportforpartnumber9090110111RE01$384.249090110112REAnnualsupportforpartnumber9090110112RE01$339.089090110001BRAnnualsupportforpartnumber9090110001BR01$40.849090110002BRAnnualsupportforpartnumber9090110002BR01$79.619090110003BRAnnualsupportforpartnumber9090110003BR01$142.739090110020BRAnnualsupportforpartnumber9090110020BR01$83.53909012010001Annualsupportforpartnumber909012010001$1,336.50909012010101Annualsupportforpartnumber909012010101$1,276.00909012010201Annualsupportforpartnumber909012010201$3,341.25909012010301Annualsupportforpartnumber909012010301$4,104.38909120100R01Annualsupportforpartnumber909120100R01$1,381.05909120101R01Annualsupportforpartnumber909120101R01$2,465.10909120103R01Annualsupportforpartnumber909120103R01$4,282.58909011010401Annualsupportforpartnumber909011010401$21.04909011010501Annualsupportforpartnumber909011010501$45.17909011010601Annualsupportforpartnumber909011010601$162.32909011010701Annualsupportforpartnumber909011010701$67.86909011010801Annualsupportforpartnumber909011010801$232.44909011010901Annualsupportforpartnumber909011010901$22.07909011011501Annualsupportforpartnumber909011011501$21.17909011011601Annualsupportforpartnumber909011011601$35.95909011011801Annualsupportforpartnumber909011011801$2.19Contract No. DMS-17/18-044B Exhibit B        909011012201Annualsupportforpartnumber909011012201$1.26909011012301Annualsupportforpartnumber909011012301$25.28909011012401Annualsupportforpartnumber909011012401$35.39909011012501Annualsupportforpartnumber909011012501$44.40909011012601Annualsupportforpartnumber909011012601$82.34909011111001Annualsupportforpartnumber909011111001$0.62909011111101Annualsupportforpartnumber909011111101$0.62909011111201Annualsupportforpartnumber909011111201$0.62909011111301Annualsupportforpartnumber909011111301$0.62909011111401Annualsupportforpartnumber909011111401$0.62909011111601Annualsupportforpartnumber909011111601$0.62909011111701Annualsupportforpartnumber909011111701$0.62909011010001Annualsupportforpartnumber909011010001$26.19909011010101Annualsupportforpartnumber909011010101$21.04909011010201Annualsupportforpartnumber909011010201$11.34909011011901Annualsupportforpartnumber909011011901$49.50909011012001Annualsupportforpartnumber909011012001$474.38909011012101Annualsupportforpartnumber909011012101$16.50909012020001Annualsupportforpartnumber909012020001$969.38909012020101Annualsupportforpartnumber909012020101$233.68909012020201Annualsupportforpartnumber909012020201$144.38909012020301Annualsupportforpartnumber909012020301$82.50909012020401Annualsupportforpartnumber909012020401$51.56HVSServiceFeaturesMRCA1M0001 5000andgreaterTotalSeats/TotalSeats/HVSVoicemailOnlywithUM&Fax/PerSeat/139507 $4.00A1M0002 5000andgreaterTotalSeats/TotalSeats/HVSSIPTrunkSeat/PerSeat/140050$12.00A1M0003 5000andgreaterTotalSeats/TotalSeats/HVSSIPTrunkusercharge(inadditiontoSIPtrunkseat)/PerTN$0.00A1M0004 5000andgreaterTotalSeats/HVSFeatures/CallCenterStandardAgent/PerSeat/140056$5.88A1M0005 5000andgreaterTotalSeats/HVSFeatures/CallCenterPremiumwithAgentClient/PerSeat/140059 $13.00A1M0006 5000andgreaterTotalSeats/HVSFeatures/CallCenterSupervisorPCClient/PerSeat/140062 $13.00A1M0007 5000andgreaterTotalSeats/HVSFeatures/LyncClientIntegration/PerSeat/140069$0.00A1M00085000andgreaterTotalSeats/HVSFeatures/BroadtouchCommunicatorClient(PCand/orMobile)includesLyncIntegrationwith365/PerSeat/140072**(seebelow)$2.00A1M0009 5000andgreaterTotalSeats/HVSFeatures/ReceptionistEnterprise/PerSeat/140053 $15.00A1M0010 5000andgreaterTotalSeats/HVSFeatures/AT&TAdvancedE911/PerSeat/140068$0.40A1M0011 5000andgreaterTotalSeats/HVSFeatures/MeetͲMeͲConferencing/PerPort/140065 $8.00A1M0012 5000andgreaterTotalSeats/HVSFeatures/AutoAttendant/PerSeat/142629$0.00A1M0013 5000andgreaterTotalSeats/HVSFeatures/HVSEncryption/PerSeat/157123$1.75A1M0014 5000andgreaterTotalSeats/HVSFeatures/CallRecording/PerSeat/157113$10.92A1M0015 5000andgreaterTotalSeats/HVSFeatures/QualityAssuranceAgent(SubscriptionLicense)/PerSeat/157114 $17.00A1M00165000andgreaterTotalSeats/HVSFeatures/DesktopAnalyticsAgent(SubscriptionLicense)/PerSeat/157115 $30.00A1M0017 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage1Year/PerSeat/157116$4.00A1M0018 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage2Year/PerSeat/157117$7.00A1M0019 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage3Year/PerSeat/157118$10.00A1M0020 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage4Year/PerSeat/157119$12.00A1M0021 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage5Year/PerSeat/157120$15.00A1M0022 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage6Year/PerSeat/157121$18.00A1M0023 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage7Year/PerSeat/157122 $19.50ZoomConferencingPartNumberDescriptionPerMinuteA1M0028 USAͲOperatorDialͲOut/USAͲOperatorDialͲOut/OperatorDialͲOut/UnitedStates/USA$0.19A1M0029 IPtoIPAccess/IPtoIPDirectDial/Reservationless/IPtoIPAccess/UnitedStates/USA $0.02A1M0030 Exec,Event&Premier/ExecutiveTconfSvc./TollFreeDialͲIn/UnitedStates/USA$0.30Contract No. DMS-17/18-044B Exhibit B        A1M0031 Exec,Event&Premier/ExecutiveTconfSvc./CallerPaidDialͲIn/UnitedStates/USA $0.25A1M0032 Exec,Event&Premier/PremierTconf.Svc./TollFreeDialͲIn/UnitedStates/USA$0.25A1M0033 Exec,Event&Premier/PremierTconf.Svc./CallerPaidDialͲIn/UnitedStates/USA$0.23A1M0034WebMeetingService/WebMeetingService/Internet$0.10A1M0035 ExecutiveWebConferenceService/ExecutiveWebConferenceService/Internet$0.37A1M0036 DigitizedReplay/DigitizedReplay/TollFreeDialͲIn$0.22A1M0037 DigitizedReplay/DigitizedReplay/CallerPaidDialͲIn$0.17A1M0038 OperatorAssistedDialIn(OADI)/UnitedStates/USA/CallerPaid/Standard$0.07A1M0039 OperatorAssistedDialIn(OADI)/UnitedStates/USA/TollFree/Standard$0.08A1M0040 ReservationlessAutomatedDialIn(RADI)/UnitedStates/USA/CallerPaid/Standard$0.02A1M0041 ReservationlessAutomatedDialIn(RADI)/UnitedStates/USA/TollFree/Standard$0.02A1M0042 ReservedAutomatedDialIn(ADI)/UnitedStates/USA/CallerPaid/Standard$0.05A1M0043 ReservedAutomatedDialIn(ADI)/UnitedStates/USA/TollFree/Standard$0.06A1M0044DialͲOut(CallMe)/UnitedStates/USA/DialͲOut/Standard$0.02*Maintenancemustalsobepurchasedwhenrentingdevices**ThisitemwasmanufacturerͲdiscontinuedduringtheprocurementperiod.AT&TwillsubmittoDMSasubstituteclientandpricewhenavailablefromthemanufacturer.Contract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲUCOtherPartNumberDescriptionNRCMRCCloudStationBundles400122 BasicVoiceBundle$0.00 $20.00390346 UCaaSCoreBundle$0.00 $31.56390352 UCaaSPowerBundle $0.00 $38.44303674 AttendantBundle$0.00 $204.99400190 3rdPartyRecordingforCC $0.00 $15.00400191 CloudCallRecordingforUC $0.00 $15.63STATIONOPTIONSalaCarte398960 OFFICELINXR10SR140FAXPORT/H $0.00 $139.50398962 DOUBLEͲTAKEAVAILSTDED/H $0.00 $750.00398964 DOUBLEͲTAKEAVAILADVED/H $0.00 $1,091.25398966 DOUBLEͲTAKEAVAILVIRTUALED/H $0.00 $142.50EQUINOXCONFERENCINGalaCarte398392 EquinoxStreamingandRecordingAllͲinͲone5portbundle $0.00 $2,231.25398394 EquinoxStreamingandRecordingManagerforDistributedDeployment $0.00 $1,487.50398396 EquinoxStreamingandRecordingMediaNodeforDistributedDeployment $0.00 $3,718.75398398 SBCER7ScopiaLicenseforSIPbasedroomendpoints$0.00 $62.50398400 EquinoxEdge(formerlyPathFinder)10PortBundle $0.00 $650.00398402 EquinoxEdge(formerlyPathFinder)InstanceLicense $0.00 $75.00398404 EquinoxRemoteSiteManagementNode$0.00 $187.50398406 EquinoxConferencingAPIDownload $0.00 $412.50398408 Equinox3rdPartyVideoconferencingConnectivity10portbundle $0.00 $375.00398410 EquinoxWebCollaborationInstanceforElite6000PowerSuite $0.00 $750.00TrainingFRPN001 AOSUCAASIPTUSERMANAGEDOPERATESTD $0.00 $5.00FRPN002 UCAASHELPDESKUSER $0.00 $1.56FRPN003 UCAASCAPACITYMGMT $0.00 $234.38FRPN004 UCAASAVAILABILITYMGMT $0.00 $362.50Hardware700459498 G450POWERSUPPLY1YRMOINTHLY $787.50 $62.31700459498Ͳ3 G450POWERSUPPLY3YRMOINTHLY $0.00 $0.00Contract No. DMS-17/18-044B Exhibit B        700459498Ͳ5 G450POWERSUPPLY5YRMOINTHLY $0.00 $0.00700507394 G450R2POWERSUPPLY1YRMONTHLY $787.50 $62.31700507394Ͳ3 G450R2POWERSUPPLY3YRMONTHLY $0.00 $0.00700507394Ͳ5 G450R2POWERSUPPLY5YRMONTHLY $0.00 $0.00700510107 G450V1MEMORYKIT1YRMONTHLY $1,181.25 $93.47700510107Ͳ3 G450V1MEMORYKIT3YRMONTHLY $0.00 $0.00700510107Ͳ5 G450V1MEMORYKIT5YRMONTHLY $0.00 $0.00700476419 BRANCHGATEWAYMEMORYKIT1YRMONTHLY $1,181.25 $93.47700476419Ͳ3 BRANCHGATEWAYMEMORYKIT3YRMONTHLY$0.00 $0.00700476419Ͳ5 BRANCHGATEWAYMEMORYKIT5YRMONTHLY $0.00 $0.00700476385 20CHANNELSDSPDAUGHTERBOARD1YRMONTHLY $787.50 $62.31700476385Ͳ320CHANNELSDSPDAUGHTERBOARD3YRMONTHLY $0.00 $0.00700476385Ͳ520CHANNELSDSPDAUGHTERBOARD5YRMONTHLY $0.00 $0.00700508199 G450160CHANNELDSPDAUGHTERBOARDNONGSA1YRMONTHLY $3,945.38 $312.18700508199Ͳ3 G450160CHANNELDSPDAUGHTERBOARDNONGSA3YRMONTHLY$0.00 $0.00700508199Ͳ5 G450160CHANNELDSPDAUGHTERBOARDNONGSA5YRMONTHLY $0.00 $0.00700506956 G450MP160MEDIAGATEWAYNONGSA1YRMONTHLY $8,288.44 $655.82700506956Ͳ3 G450MP160MEDIAGATEWAYNONGSA3YRMONTHLY $0.00 $0.00700506956Ͳ5 G450MP160MEDIAGATEWAYNONGSA5YRMONTHLY $0.00 $0.00700506957 G430MP120MEDIAGATEWAY1YRMONTHLY 2047.5 162.0084700506957Ͳ3 G430MP120MEDIAGATEWAY3YRMONTHLY $0.00 $0.00700506957Ͳ5 G430MP120MEDIAGATEWAY5YRMONTHLY$0.00 $0.00700508198 G430MP120DSPDAUGHTERBOARDNONGSA1YRMONTHLY $1,890.00 $149.55700508198Ͳ3 G430MP120DSPDAUGHTERBOARDNONGSA3YRMONTHLY $0.00 $0.00700508198Ͳ5 G430MP120DSPDAUGHTERBOARDNONGSA5YRMONTHLY $0.00 $0.00700466626 MM711ANALOGMEDIAMODULEͲNONGSA1YRMONTHLY $1,260.00 $99.70700466626Ͳ3 MM711ANALOGMEDIAMODULEͲNONGSA3YRMONTHLY $0.00 $0.00700466626Ͳ5 MM711ANALOGMEDIAMODULEͲNONGSA5YRMONTHLY$0.00 $0.00700466642 MM716ANALOGMEDIAMODULE24FXSͲNONGSA1HYRMONTHLY $2,362.50 $186.93700466642Ͳ3 MM716ANALOGMEDIAMODULE24FXSͲNONGSA3HYRMONTHLY $0.00 $0.00700466642Ͳ5 MM716ANALOGMEDIAMODULE24FXSͲNONGSA35HYRMONTHLY $0.00 $0.00700466634 MM710BE1/T1MEDIAMODULEͲNONGSA1YRMONTHLY $2,362.50 $186.93700466634Ͳ3 MM710BE1/T1MEDIAMODULEͲNONGSA3YRMONTHLY$0.00 $0.00700466634Ͳ5 MM710BE1/T1MEDIAMODULEͲNONGSA15YRMONTHLY $0.00 $0.00Contract No. DMS-17/18-044B Exhibit B        700466618 MM714BANALOG4+4MEDIAMODULEͲNONGSA1YRMONTHLY $787.50 $62.31700466618Ͳ3 MM714BANALOG4+4MEDIAMODULEͲNONGSA3YRMONTHLY $0.00 $0.00700466618Ͳ5 MM714BANALOG4+4MEDIAMODULEͲNONGSA5YRMONTHLY $0.00 $0.00700508955 S8300ESERVERͲNONGSA1YRMONTHLY $2,835.00 $224.32700508955Ͳ3 S8300ESERVERͲNONGSA3YRMONTHLY $0.00 $0.00700508955Ͳ5 S8300ESERVERͲNONGSA5YRMONTHLY $0.00 $0.00700476401 EM200BRANCHEXPANSIONUNITNONͲGSA1YRMONYHLY$590.63 $46.73700476401Ͳ3 EM200BRANCHEXPANSIONUNITNONͲGSA3YRMONYHLY $0.00 $0.00700476401Ͳ5 EM200BRANCHEXPANSIONUNITNONͲGSA5YRMONYHLY $0.00 $0.00400553 DAASB109CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $129.80 $7.19400554 DAASB109CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $0.00 $6.50400555 DAASB109CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $0.00 $5.88400556 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION1YRMONTHLY $715.38 $40.00400557 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION3YRMONTHLY$0.00 $36.00400558 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION5YRMONTHLY $0.00 $32.50400745 DAASB189CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $1,216.88 $66.25400746 DAASB189CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $0.00 $59.63400747 DAASB189CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $0.00 $53.75400751 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION1YRMONTHLY $0.00 $8.13400752 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION3YRMONTHLY$0.00 $7.38400753 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION5YRMONTHLY $0.00 $6.75400757 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $92.19 $5.00400758 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $0.00 $4.50400759 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $0.00 $4.13400763 DAASJ139IPPHONESUBSCRIPTION1YRMONTHLY$162.25 $8.75400764 DAASJ139IPPHONESUBSCRIPTION3YRMONTHLY $0.00 $7.88400765 DAASJ139IPPHONESUBSCRIPTION5YRMONTHLY $0.00 $7.13400772 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $272.88 $15.00400773 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $0.00 $13.50400774 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $0.00 $12.25400775 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY$335.56 $18.13400776 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $0.00 $16.38400777 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $0.00 $14.75400781 DAASAVAYAVANTAGEK155SUBSCRIPTION1YRMONTHLY $379.81 $20.63Contract No. DMS-17/18-044B Exhibit B        400782 DAASAVAYAVANTAGEK155SUBSCRIPTION3YRMONTHLY $0.00 $18.63400783 DAASAVAYAVANTAGEK155SUBSCRIPTION5YRMONTHLY $0.00 $16.88400784 DAASAVAYAVANTAGEK165SUBSCRIPTION1YRMONTHLY $589.26 $31.88400785 DAASAVAYAVANTAGEK165SUBSCRIPTION3YRMONTHLY $0.00 $28.75400786 DAASAVAYAVANTAGEK165SUBSCRIPTION5YRMONTHLY $0.00 $25.88400787 DAASAVAYAVANTAGEK175SUBSCRIPTION1YRMONTHLY $615.08 $33.75400788 DAASAVAYAVANTAGEK175SUBSCRIPTION3YRMONTHLY $0.00 $30.38400789 DAASAVAYAVANTAGEK175SUBSCRIPTION5YRMONTHLY$0.00 $27.38400790 DAASVANTAGECORDLESSHANDSETKITSUBSCRIPTION1YRMONTHLY $170.84 $7.19400791 DAASVANTAGECORDLESSHANDSETKITSUBSCRIPTION3YRMONTHLY $0.00 $6.50400792 DAASVANTAGECORDLESSHANDSETKITSUBSCRIPTION5YRMONTHLY $0.00 $5.88400793 DAASVANTAGECORDEDHANDSETKITSUBSCRIPTION1YRMONTHLY $56.29 $2.38400794 DAASVANTAGECORDEDHANDSETKITSUBSCRIPTION3YRMONTHLY $0.00 $2.25400795 DAASVANTAGECORDEDHANDSETKITSUBSCRIPTION5YRMONTHLY $0.00 $2.13400796 DAASJ100/K100SERIESWIRLESSMODULESUBSCRIPTION1YRMONTHLY$0.00 $2.81400797 DAASJ100/K100SERIESWIRLESSMODULESUBSCRIPTION3YRMONTHLY $0.00 $2.63400798 DAASJ100/K100SERIESWIRLESSMODULESUBSCRIPTION5YRMONTHLY $0.00 $2.38400799 DAASVANTAGECORDLESSHANDSET/CRADLEKITSILVERSUBS1YRMONTHLY $0.00 $7.19400800 DAASVANTAGECORDLESSHANDSET/CRADLEKITSILVERSUBS3YRMONTHLY $0.00 $6.50400801 DAASVANTAGECORDLESSHANDSET/CRADLEKITSILVERSUBS5YRMONTHLY $0.00 $5.88Contract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲAvayaApplicationsThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAURA™SessionBorderControllerHardwareNTL258372 SessionBorderControllerSesssionLicense $57.20NTL258373 SessionBorderControllersessionreplicationandrecordinglicense $5.72NTL258374 SessionBorderControllertranscodinglicense $28.60187877 CUSTOMSPDCONTRACTALLEQUIPMENTFULLCOVERAGE24X7TRACKING $0.00206070 HOSTEDDIRECTORIESORDERTRACKING $0.00206071 HOSTEDHOTDESKINGORDERTRACKING $0.00AvayaAURA™SessionBorderControllerMedia700510889 ASBCER7SYSTEMSOFTWAREDVD $28.00700514239 ASBCER8.xSYSTEMSOFTWAREDVD $26.00700514240 ASBCER8.xSYSTEMSOFTWAREUSB $26.00700514911 ASBCER7.2.2.2SYSTEMSOFTWAREDVD $26.00700514912 ASBCER7.2.2.2SYSTEMSOFTWAREUSB $26.00AvayaAURA™SessionBorderControllerSoftwareLicense382005 ASBCER7STANDARDSERVICESSESSION1Ͳ500LIC:CU $33.80382006 ASBCER7STANDARDSERVICESSESSION501Ͳ1KLIC:CU $33.80382007 ASBCER7STANDARDSERVICESSESSION1001Ͳ2KLIC:CU $33.80382008 ASBCER7STANDARDSERVICESSESSION2001Ͳ4KLIC:CU $33.80382009 ASBCER7STANDARDSERVICESSESSION4001+LIC:CU $33.80382260 ASBCER7STANDARDSERVICESSESSIONUPGRADELIC:CU $11.44382262 ASBCER7ADVANCEDSERVICESSESSION1Ͳ500LIC:CU $23.40382263 ASBCER7ADVANCEDSERVICESSESSION501Ͳ1KLIC:CU$23.40382264 ASBCER7ADVANCEDSERVICESSESSION1001Ͳ2KLIC:CU $23.40382265 ASBCER7ADVANCEDSERVICESSESSION2001Ͳ4KLIC:CU $23.40382266 ASBCER7ADVANCEDSERVICESSESSION4001+LIC:CU $23.40382267 ASBCER7ADVANCEDSERVICESSESSIONUPGRADELIC:CU $4.16382269 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL1Ͳ500LIC:CU $16.64382270 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL501Ͳ1KLIC:CU$16.64382271 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL1001Ͳ2KLIC:CU $16.64382272 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL2001Ͳ4KLIC:CU $16.64Contract No. DMS-17/18-044B Exhibit B        382273 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL4001+LIC:CU $16.64382274 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $5.72382276 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL1Ͳ500LIC:CU $11.44382277 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL501Ͳ1KLIC:CU $11.44382278 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL1001Ͳ2KLIC:CU $11.44382279 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL2001Ͳ4KLIC:CU$11.44382280 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL4001+LIC:CU $11.44382281 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $4.16382283 ASBCER7ELEMENTMANAGERLIC:DS $0.00382284 ASBCER7HIGHAVAILABILITYLIC:DS $0.00382286 ASBCER7HIGHAVAILABILITYUPGRADELIC:DS $0.00382287 ASBCER7ENCRYPTIONLIC:DS $0.00382288 ASBCER7ENCRYPTIONUPGRADELIC:DS $0.00382289 ASBCER7VIDEOCONFERENCELIC:CU $442.00382290 ASBCER7VIDEOCONFERENCEUPGRADELIC:CU$146.12382292 ASBCER7VIDEOCONFERENCEHIGHAVAILLIC:CU $221.00382293 ASBCER7VIDEOCONFERENCEHIGHAVAILUPGRADELIC:DS $72.80382295 ASBCER7VEVAPPLIC:CU $208.00382296 ASBCER7VEVAPPUPGRADELIC:CU $0.00382298 ASBCER7VEVAPPTRACKINGCODENEWLIC:CU $0.00382299 ASBCER7VEVAPPTRACKINGCODEUPGLIC:CU 0382300 ASBCER7STANDARDSERVICESSESSIONIPO1Ͳ500LIC:CU $28.60382301ASBCER7STANDARDSERVICESSESSIONIPO501Ͳ1000LIC:CU $28.60382302 ASBCER7STANDARDSERVICESSESSIONIPO1001Ͳ2000LIC:CU $28.60382303 ASBCER7STANDARDSERVICESSESSIONIPOUPGRADELIC:CU $7.80382305 ASBCER7ADVANCEDSERVICESSESSIONIPO1Ͳ500LIC:CU $15.60382306 ASBCER7ADVANCEDSERVICESSESSIONIPO501Ͳ1000LIC:CU $15.60382307 ASBCER7ADVANCEDSERVICESSESSIONIPO1001Ͳ2001LIC:CU $15.60382308 ASBCER7ADVANCEDSERVICESSESSIONIPOUPGRADELIC:CU$3.12382310 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPO1Ͳ500LIC:CU $12.64382311 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPO501Ͳ1KLIC:CU $14.04382312 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPO1001Ͳ2KLIC:CU $14.04382313 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPOUPGLIC:CU $3.90382315 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPO1Ͳ500LIC:CU$7.80Contract No. DMS-17/18-044B Exhibit B        382316 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPO501Ͳ1000LIC:CU $7.80382317 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPO1001Ͳ2KLIC:CU $7.80382318 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPOUPGRADELIC:CU $1.56382320 ASBCER7VIDEOCONFERENCEIPOLIC:CU $442.00382321 ASBCER7VIDEOCONFERENCEIPOUPGRADELIC:CU $146.12382323 ASBCER7VIDEOCONFERENCEHIGHAVAILFORIPOLIC:CU $221.00382324ASBCER7VIDEOCONFERENCEHIGHAVAILFORIPOUPGRADELIC:CU $72.80382326 ASBCER7VEVAPPIPOFILESLIC:CU $208.00382327 ASBCER7VEVAPPTRACKINGCODEIPONEWLIC:CU $0.00382328 ASBCER7VEVAPPTRACKINGCODEIPOUPGRADELIC:CU 0382329 ASBCER7ENCRYPTIONFORIPOLIC:DS $0.00382330 ASBCER7ENCRYPTIONFORIPOUPGRADELIC:DS $0.00382334 ASBCER7CESLIC:CU $7.80382335 ASBCER7CESHIGHAVAILABILITYLIC:CU$4.16382524 ASBCER6VIRTUALAPPLICANCESYSTEMIPOLIC:DS $0.00383455 ASBCER7STANDARDSERVICESSESSIONUPGRADE1Ͳ500LIC:CU $11.44383456 ASBCER7STANDARDSERVICESSESSIONUPGRADE501Ͳ1KLIC:CU $11.44383457 ASBCER7STANDARDSERVICESSESSIONUPGRADE1001Ͳ2KLIC:CU $11.44383458 ASBCER7STANDARDSERVICESSESSIONUPGRADE2001Ͳ4KLIC:CU $11.44383459 ASBCER7STANDARDSERVICESSESSIONUPGRADE4001+LIC:CU$11.44383920 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE1Ͳ500LIC:CU $8.32383921 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE501Ͳ1KLIC:CU $8.32383922 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE1001Ͳ2KLIC:CU $8.32383923 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE2001Ͳ4KLIC:CU $8.32383924 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE4001+LIC:CU $8.32383925 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG1Ͳ500LIC:CU$5.72383926 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG501Ͳ1KLIC:CU $5.72383927 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG1001Ͳ2KLIC:CU $5.72383928 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG2001Ͳ4KLIC:CU $5.72383929 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG4001+LIC:CU $5.72383930 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG1Ͳ500LIC:CU$4.16383931 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG501Ͳ1KLIC:CU $4.16383932 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG1001Ͳ2KLIC:CU $4.16383933 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG2001Ͳ4KLIC:CU $4.16Contract No. DMS-17/18-044B Exhibit B        383934 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG4001+LIC:CU $4.16388041 ASBCER7TRANSCODINGSESSIONLIC:CU $39.00388042 ASBCER7TRANSCODINGSESSIONHALIC:CU $19.76388043 ASBCER7TRANSCODINGSESSIONIPOLIC:CU $39.00388044 ASBCER7TRANSCODINGSESSIONHAIPOLIC:CU $19.76393001 ASBCER7DYNAMICLIC:CU $33.80393329 ASBCER7SIGNALONLYENCRYPTIONLIC:CU $0.00394220 ASBCER7SIGNALONLYENCRYPTIONLICENSEIPOLIC:CU $0.00396680 ASBCER7DYNAMICLICENSE1Ͳ500LIC:CU$26.00396681 ASBCER7DYNAMICLICENSE501Ͳ1KLIC:CU $26.00396682 ASBCER7DYNAMICLICENSE1001Ͳ2KLIC:CU $26.00396683 ASBCER7DYNAMICLICENSE2001Ͳ4KLIC:CU $26.00396684 ASBCER7DYNAMICLICENSE4001+LIC:CU $26.00397188 ASBCER8STANDARDSERVICESSESSIONLIC:CU $33.80397193 ASBCER8STANDARDSERVICESSESSIONUPGRADELIC:CU $11.44397194 ASBCER8STANDARDSERVICESSESSIONENTITLEDLIC:CU $0.00397195 ASBCER8ADVANCEDSERVICESSESSIONLIC:CU$23.40397200 ASBCER8ADVANCEDSERVICESSESSIONUPGRADELIC:CU $8.32397201 ASBCER8ADVANCEDSERVICESSESSIONENTITLEDLIC:CU $0.00397202 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILLIC:CU $16.64397207 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $5.72397209 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILLIC:CU $11.44397214 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $4.16397216 ASBCER8ELEMENTMANAGERLIC:DS$0.00397217 ASBCER8HIGHAVAILABILITYLIC:DS $0.00397218 ASBCER8ELEMENTMANAGERUPGRADELIC:DS $0.00397219 ASBCER8HIGHAVAILABILITYUPGRADELIC:DS $0.00397220 ASBCER8ENCRYPTIONLIC:DS $0.00397221 ASBCER8ENCRYPTIONUPGRADELIC:DS $0.00397222 ASBCER8VIDEOCONFERENCELIC:CU $442.00397223 ASBCER8VIDEOCONFERENCEUPGRADELIC:CU $146.12397224 ASBCER8VIDEOCONFERENCEENTITLELIC:CU $0.00397225 ASBCER8VIDEOCONFERENCEHIGHAVAILLIC:CU $221.00397226 ASBCER8VIDEOCONFERENCEHIGHAVAILUPGRADELIC:CU$72.80Contract No. DMS-17/18-044B Exhibit B        397228 ASBCER8VEVAPPENABLEMENT $208.00397229 ASBCER8VEVAPPUPGRADEENABLEMENT $0.00397230 ASBCER8VEVAPPTRACKINGCODENEWLICENSE $0.00397231 ASBCER8VEVAPPTRACKINGCODEUPGLICENSE $0.00397232 ASBCER8STANDARDSERVICESSESSIONIPOLIC:CU $28.60397235 ASBCER8STANDARDSERVICESSESSIONIPOUPGRADELIC:CU $7.80397237 ASBCER8ADVANCEDSERVICESSESSIONIPOLIC:CU $15.60397240 ASBCER8ADVANCEDSERVICESSESSIONIPOUPGRADELIC:CU$3.12397242 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILIPOLIC:CU $14.04397245 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILIPOUPGLIC:CU $3.90397246 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILIPOENTLLIC:CU $0.00397247 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILIPOLIC:CU $7.80397250 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILIPOUPGRADELIC:CU $1.56397252 ASBCER8VIDEOCONFERENCEIPOLIC:CU$442.00397253 ASBCER8VIDEOCONFERENCEIPOUPGRADELIC:CU $146.12397255 ASBCER8VIDEOCONFERENCEHIGHAVAILFORIPOLIC:CU $221.00397256 ASBCER8VIDEOCONFERENCEHIGHAVAILFORIPOUPGRADELIC:CU $72.80397258 ASBCER8VEVAPPIPOFILESLIC:CU $208.00397259 ASBCER8VEVAPPTRACKINGCODEIPONEWLIC:CU $0.00397260 ASBCER8VEVAPPTRACKINGCODEIPOUPGLIC:CU $0.00397261ASBCER8ENCRYPTIONFORIPOLIC:DS $0.00397262 ASBCER8ENCRYPTIONFORIPOUPGRADELIC:DS $0.00397265 ASBCER8CESLIC:CU $7.80397266 ASBCER8CESHIGHAVAILABILITYLIC:CU $4.16397267 ASBCER8TRANSCODINGSESSIONLIC:CU $39.00397268 ASBCER8TRANSCODINGSESSIONHALIC:CU $19.76397269 ASBCER8DYNAMICLIC:CU $33.80397270 ASBCER8SIGNALONLYENCRYPTIONLIC:CU $0.00397271 ASBCER8SIGNALONLYENCRYPTIONIPOLIC:CU $0.00398042 ASBCER8DYNAMICLICENSELIC:CU$26.00398047 ASBCER8DYNAMICLICENSEUPGRADELIC:CU $7.28398196 ASBCER8SIGNALONLYENCRYPTIONUPGRADELIC:CU $0.00398198 ASBCER8SIGNALONLYENCRYPTIONIPOUPGRADELIC:CU $0.00398200 ASBCER8TRANSCODINGSESSIONUPGRADELIC:CU $13.00Contract No. DMS-17/18-044B Exhibit B        398202 ASBCER8TRANSCODINGSESSIONHAUPGRADELIC:CU $6.76398204 ASBCER8CESUPGRADELIC:CU $2.60398206 ASBCER8CESHIGHAVAILABILITYUPGRADELIC:CU $1.56398472 ASBCER8AMAZONWEBSERVICESAMIIPOFFICEENABLEMENT $208.00398473 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SMBRANCHSESSIONMANAGER(BSM)KVMVIRTUALLABLIC:DS $0.00395688 AURASESSIONMANAGERR7KVMVIRTUALLIC:DS,NU,SR$0.00395698 AURASESSIONMANAGERR7AMAZONWEBSERVICESAMILABLIC:DS,NU,SR $0.00396695 SESSIONMANAGERR8SOFTWAREONLYLIC:DS;NU;SR $1,300.00396696 SMBRANCHSESSIONMANAGER(BSM)R8SOFTWAREONLYLIC:DS;NU;SR $300.00397903 SESSIONMANAGERR8VEVAPPLIANCESYSTEMENABLEMENT $0.00397904 SESSIONMANAGERR8AMAZONWEBSERVICESAMIENABLEMENT$0.00397905 SESSIONMANAGERR8KVMVIRTUALENABLEMENT $0.00397906 SESSIONMANAGERR8SOFTWAREONLYENABLEMENT $0.00397907 SESSIONMANAGERR8VEVAPPLIANCESYSTEMLABENABLEMENT $0.00397908 SESSIONMANAGERR8AMAZONWEBSERVICESAMILABENABLEMENT$0.00397909 SESSIONMANAGERR8KVMVIRTUALLABENABLEMENT $0.00397930 SESSIONMANAGERR8SOFTWAREONLYLABENABLEMENT $0.00397931 SMBRANCHSESSIONMANAGER(BSM)R8VEVAPPLIANCESYSENABLEMENT $0.00397932 SMBRANCHSESSIONMANAGER(BSM)R8KVMVIRTUALENABLEMENT $0.00397933 SMBRANCHSESSIONMANAGER(BSM)R8SOFTWAREONLYENABLEMENT $0.00397937 DEVICESERVICESR8VEVAPPLIANCESYSTEMENABLEMENT $0.00397938 DEVICESERVICESR8AMAZONWEBSERVICESAMIENABLEMENT$0.00397940 DEVICESERVICESR8SOFTWAREONLYENABLEMENT $0.00397941 SESSIONMANAGERR8SYSTEMLIC:DS;NU;SR $1,300.00397942 SESSIONMANAGERR8ONLYUSERLIC:DS;NU;SR $156.00397943 SESSIONMANAGERR8ASIPPLIC:DS $1,000.00397944 SESSIONMANAGERR8ASIPPEQUIVALENTLIC:DS $0.00397945 SMBRANCHSESSIONMANAGER(BSM)R8SYSTEMLICENSELIC:DS;NU;SR $300.00Contract No. DMS-17/18-044B Exhibit B        397946 SESSIONMANAGERR8SYSTEMUPGRADELICENSELIC:DS;NU;SR $0.00397947 SESSIONMANAGERR8ADDITIONALSYSTEMLICENSEUPGRADELIC:DS;NU;SR $0.00397948 SESSIONMANAGERR8ONLYUSERUPGRADELIC:DS;NU;SR $48.36397949 SMBRANCHSESSIONMANAGER(BSM)R8SYSTEMUPGRADELIC:DS;NU;SR $0.00397950 SMBRANCHSESSIONMANAGER(BSM)R8ADDLSYSLICUPGLIC:DS;NU;SR $0.00398132 AURAPRESENCESERVICESR8VEVAPPLIANCESYSTEMENABLEMENT $0.00398133 AURAPRESENCESERVICESR8AMAZONWEBSERVICESAMIENABLEMENT$0.00398134 AURAPRESENCESERVICESR8KVMVIRTUALENABLEMENT $0.00398135 AURAPRESENCESERVICESR8GEOREDUNDANCYLIC:DS $7,852.00398151 AURAPRESENCESERVICESR8GEOREDUNDANCYUPGRADELIC:DS $0.00398153 AURAPRESENCESERVICESR8RTCENABLELIC:DS $2,618.20398630 SESSIONMANAGERR8SYSLICENSEUSEDWITHIPOFFICELIC:DS;NU;SR $1,300.00398631 SESSIONMANAGERR8SYSTEMUPGRADELICIPOFFICELIC:DS;NU;SR $0.00398633 SESSIONMANAGERR8ADDITIONALSYSLICUPGIPOFFICELIC:DS;NU;SR$0.00AvayaAURA™SystemManagerSoftware382786 AURASYSTEMMANAGERR7HIGHCAPACITYVEVAPPLIANCESYSLIC:DS,SR $0.00700510883 AURASYSTEMMANAGERR7.0DVD $31.20700511106 AURASOLUTIONDEPLOYMENTMANAGERCLIENTR7.0DVD $31.20AvayaAURA™SystemManagerMedia700504530 AVAYAAURATMSYSTEMMANAGER6.3DVD $31.20700514301 AURASYSTEMMANAGERR7.1.3.1DVD $31.20700514302 AURASYSTEMMANAGERHIGHCAPACITYR7.1.3.1DVD $31.20700511431 AVAYAAURASYSTEMMANAGER6.3.16DVD $31.20700511454 AURASOLUTIONDEPLOYMENTMANAGERCLIENTR7.0.0.1DVD $31.20700511918 AVAYAAURASYSTEMMANAGER6.3.17DVD $31.20700511920 AVAYAAURASYSTEMMANAGER6.3.18DVD $31.20700511935 AURASYSTEMMANAGERR7.0.0.2DVD $31.20700511936 AURASYSTEMMANAGERHIGHCAPACITYR7.0.0.2DVD 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$0.00MobilityandEndUserClientsͲAvayaOneͲXCommunicatorMedia216318 ONEͲXCOMMUNICATORR1DEMOUSER26Ͳ50ELECDOWNLOADABLELIC:NU $0.00700479314 AVAYAONEͲXCLIENTENABLEMENTSERVICESR6.XSERVEROSAPPDVD $15.60MobilityandEndUserClientsͲAvayaOneͲXCommunicatorSoftwareLicense228379 AVAYAONEͲXCLIENTENABLEMENTSERVICESR6.XNEW/ADDLIC:NU $52.52228382 AVAYAONEͲXCLIENTENABLEMENTSERVICESR6.XUPGRADELIC:NU $7.80228884 ONEͲXCOMMUNICATORR6NEWONELIC:NU $37.96228885 ONEͲXCOMMUNICATORR6UPGRADEONELIC:NU $7.80229160 ONEͲXCOMMUNICATORVIDEOR6.XPLDSNEWONELIC:DS $22.36273677 ONEͲXCOMMUNICATORMACOSR2/R6.XNEWLICENSELIC:CU $37.44273678 ONEͲXCOMMUNICATORMACOSR1TOR6.XUPGRADELICENSELIC:CU$7.80273679 ONEͲXCOMMUNICATORVIDEOR6FORMACLICENSELIC:CU $15.08308604 AVAYACOMMUNICATORFORMICROSOFTͲLYNCR6LIC:NU $0.00308605 AVAYACOMMUNICATORFORMICROSOFTͲLYNCR6UPGRADELIC:NU $0.00MobilityandEndUserClientsͲDECTSoftwareLicenseContract No. DMS-17/18-044B Exhibit B        174218 DEFWRLSREGISTRATIONMIGRATION $0.00MobilityandEndUserClientsͲDECTHardware700466071 DECTRADIOBASESTATIONCEILINGMOUNTINGKIT10PACK $26.52700466253 DECT372x/373xHANDSETBASICCHARGERKITEUROPEAN $16.64700466261 DECT372x/373xHANDSETBASICCHARGERKITUKNARAUSTRALIA $16.64700466535 DECTRADIOBASESTATIONDIRECTIONALDUALANTENNAKIT $174.20700466543 DECTRADIOBASESTATIONDIRECTIONALSINGLEANTENNAKIT $115.96700466550 DECTRADIOBASESTATIONOMNIDIRECTIONALSINGLEANTENNAKIT$115.96700466568 DECT3720/3730BASICBELTCLIP $2.60700466576 DECTRADIOBASESTATIONSTANDARDANTENNAKIT10PACK $203.32700466683 DECT3720/3730HANDSETBATTERYPACK $17.16700466691 DECT3725HANDSETBATTERYPACK $17.16700471568 DECTSARICERTIFICATE $20.80700500011 DECT372x/373xHANDSETBASICCHARGERMEXICO $42.12700500012 DECT372x/373xHANDSETBASICCHARGERARGENTINA $42.12700501201 DECTRADIOBASESTATIONPOLEMOUNTINGKITV2 $79.04700501480 DECTAVAYAINBUILDINGWIRELESSSERVERR2BASIC $605.80700501481 DECTAVAYAINBUILDINGWIRELESSSERVERR2BASIC+$923.00700501482 DECTAVAYAINBUILDINGWIRELESSSERVERR2STANDARD 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UCEDITIONSR6.1STANDARDWITHCMR6ENTITLEMENTLIC:NU $0.00263271 ONEͲXCOMMUNICATORR6.1NEW/ADDONELICENCELIC:NU $37.96263272 ONEͲXCOMMUNICATORR6.1UPGRADEONELICENCELIC:NU$7.80266682 1XCESR6.XUPGRADESINGLELICNOCHARGEENTITLELIC:NU $0.00269427 ENTERPRISEEDITIONR6EC500SMRFAR9LIC/E $0.00270055 ENTERPRISEEDITIONR6CMMESSAGINGRFAR6LIC/E $0.00273418 PLDSCMR6APPLICATIONBASESTATIONFORMOBILESUITELIC:CU $0.00273419 PLDSCMR6APPLICATIONBASESTATIONFORCOLLABSUITELIC:CU $0.00380041 AURAR7LARGEENTERPRISEDUPLEXSOLUTIONNEWTRACKING$0.00380042 AURAR7LARGEENTERPRISESIMPLEXSOLUTIONNEWTRACKING $0.00380043 AURAR7EMBEDDEDCMONLYSOLUTIONNEWTRACKING $0.00Contract No. DMS-17/18-044B Exhibit B        380044 AURAR7LARGEENTERPRISEDUPLEXSOLUTIONMIGRATIONTRACKING $0.00380045 AURAR7LARGEENTERPRISEDUPLEXSOLUTIONUPGRADETRACKING $0.00380046 AURAR7LARGEENTERPRISESIMPLEXSOLUTIONMIGRATIONTRACKING $0.00380047 AURAR7LARGEENTERPRISESIMPLEXSOLUTIONUPGRADETRACKING $0.00380048 AURAR7CMVIRTUALPLATFORMSOLUTIONTRACKING $0.00380049 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AURAR7CORESUITEMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00380405 AURAR7CORESUITEMOVE/UPLIFTUASOFTWARELIC:NU;CU;SR $13.00380406 AURAR7CORESUITEUPLIFTFROMR7ANALOGSOFTWARELIC:NU;CU;SR $135.20380407 AURAR7CORESUITEUPLIFTFROMR7BASICIPTSWLIC:NU;CU;SR $135.20380408 AURAR7CORESUITEUPLIFTFROMR7ENHANCEDIPTSWLIC:NU;CU;SR $91.00380409 AURAR7CORESUITEUPLIFTFROMR7FNDSUITESWLIC:NU;CU;SR$26.00380410 AURAR7CORESUITEUPLIFTUAFROMR7FNDSUITESWLIC:NU;CU;SR $13.00380411 AURAR7CORESUITEAVAYASWINVESTPROTECTIONPOLICYLIC:NU;CU;SR $48.36380612 AURAR7POWERSUITENEWSOFTWARELIC:NU;CU;SR $208.00380613 AURAR7POWERSUITEADDSOFTWARELIC:NU;CU;SR $208.00380614 AURAR7POWERSUITEUPGRADE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60Contract No. DMS-17/18-044B Exhibit B        380615 AURAR7POWERSUITEUPGRADEENTITLESOFTWARELIC:NU;CU;SR $0.00380616 AURAR7POWERSUITEUPGRADE/UPLIFTUAFROMBASESWLIC:NU;CU;SR $41.60380617 AURAR7POWERSUITEMOVE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60380618 AURAR7POWERSUITEMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00380619 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$6.76385640 CORESUITER7MSGR6BASICTOMAINSTREAMUPLDISCOUNTEDUPGLIC:CU $6.76386082 AURAR7POWERSUITEUPGRADEFROMCOLLAB/POWERSWLIC:NU;CU;SR$65.00386083 AURAR7POWERSUITEMOVEFROMCOLLAB/POWERSWLIC:NU;CU;SR $65.00386435 ASGSOFTWAREKEYVERSION2.2.1DOWNLOAD $157.50389637 AURAR7SYSTEMMANAGERR7LIC:DS $0.00389638 AURAR6SYSTEMMANAGERR7LIC:DS $0.00389680 AURAR6SYSTEMMANAGERR6UPGRADETOR7LIC:DS $0.00389682 AURAR7SYSTEMMANAGERR6UPGRADETOR7LIC:DS $0.00391426 AVAYAAURAUTILITYSERVICESR7.1VESYSTEMLIC:DS,SR$0.00391427 AVAYAAURAUTILITYSERVICESR7.1AVPSYSTEMLIC:DS,SR $0.00392030 AURACMR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00392031 AURACMR7DUPLICATEMACAMAZONWEBSERVICESAMILIC:DS,SR $0.00392032 AURAUTILITYSERVICESR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00392033 AURASESSIONMANAGERR7AMAZONWEBSERVICESAMILIC:DS,NU,SR $0.00Contract No. DMS-17/18-044B Exhibit B        392034 AURASYSTEMMANAGERR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00392035 AURASMGRR7HIGHCAPACITYAMAZONWEBSERVICESAMILIC:DS,SR $0.00392036 ASBCER7AMAZONWEBSERVICESAMILIC:CU $208.00392037 AESR7AMAZONWEBSERVICESAMILIC:DS $0.00392819 CORESUITER6MESSAGINGSEATR7BASICTOMAINSTREAMUPLIFTLIC:NU $9.88392844 CORESUITER6MSGR7BSCTOMAINSTMUPLIFTDISCOUNTUPGRADELIC:NU $6.76392845CORESUITER7MSGR7BASICTOMAINSTREAMUPLIFTLIC:NU $9.88392847 CORESUITER7MSGR7BSCTOMAINSTREAMUPLIFTDISCOUNTUPGLIC:CU $6.76392970 AURAR7AAMBASICSEATR6UPGRADE/ETOR7LIC:NU $0.26392972 AURAR7AAMMAINSTREAMSEATR6UPGRADE/ETOR7LIC:NU $0.52392974 AURAR6AAMBASICSEATR6UPGRADE/ETOR7LIC:NU $0.26392976 AURAR6AAMMAINSTREAMSEATR6UPGRADE/ETOR7LICE:NU$0.52393298 AURAPRESENCESERVICESR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00393299 AURADEVICESERVICESR7AMAZONWEBSERVICESAMILIC:DS,NU,SR $0.00395685 AURACMR7KVMVIRTUALLIC:DS,SR $0.00395686 AURACMR7DUPLICATEMACKVMVIRTUALLIC:DS,SR $0.00395687 AURAUTILITYSERVICESR7KVMVIRTUALLIC:DS,SR $0.00395691 ASBCER7KVMVIRTUALLIC:CU $208.00395695 SMBRANCHSESSIONMANAGER(BSM)R7KVMVIRTUALLIC:DS,NU,SR$0.00395696 AURAPRESENCESERVICESR7KVMVIRTUALLIC:DS,SR $0.00396794 AURAR8CORESUITENEWSOFTWARELIC:NU;CU;SR $156.00396795 AURAR8POWERSUITENEWSOFTWARELIC:NU;CU;SR $208.00396798 AURAR8CORESUITEADDSOFTWARELIC:NU;CU;SR $156.00396799 AURAR8POWERSUITEADDSOFTWARELIC:NU;CU;SR $208.00397070 AURAR8FOUNDATIONSUITEADDSOFTWARELIC:NU;CU;SR$132.60397071 AURAR8CORESUITESWINVESTPROTECTIONPOLICYLIC:NU;CU;SR $48.36397072 AURAR8CORESUITESWINVESTPROTECTIONPOLICYSRSLIC:NU;CU;SR $13.00397073 AURAR8POWERSUITESWINVESTPROTECTIONPOLICYLIC:NU;CU;SR $93.60397074 AURAR8POWERSUITESWINVESTPROTECTIONPOLICYSRSLIC:NU;CU;SR $41.60397075 AURAR8FNDSUITESWINVESTPROTECTIONPOLICYSRSLIC:NU;CU;SR $0.00397078 AURAR8CORESUITEUPLIFTFROMR8ANALOGSOFTWARELIC:NU;CU;SR$135.20397079 AURAR8POWERSUITEUPLIFTFROMR8ANALOGSOFTWARELIC:NU;CU;SR $187.20397081 AURAR8CORESUITEUPLIFTFROMR8BASICIPTSWLIC:NU;CU;SR $135.20397082 AURAR8POWERSUITEUPLIFTFROMR8BASICIPTSWLIC:NU;CU;SR $187.20Contract No. DMS-17/18-044B Exhibit B        397083 AURAR8CORESUITEUPLIFTFROMR8ENHANCEDIPTSWLIC:NU;CU;SR $91.00397084 AURAR8POWERSUITEUPLIFTFROMR8ENHANCEDIPTSWLIC:NU;CU;SR $143.00397085 AURAR8POWERSUITEUPLIFTFROMR8CORESUITESWLIC:NU;CU;SR $52.00397086 AURAR8CORESUITEUPLIFTUAFROMR8FNDSUITESWLIC:NU;CU;SR $13.00397087 AURAR8POWERSUITEUPLIFTUAFROMR8FNDSUITESWLIC:NU;CU;SR$65.00397088 AURAR8CORESUITEUPLIFTFROMR8FNDSUITESWLIC:NU;CU;SR $26.00397089 AURAR8POWERSUITEUPLIFTFROMR8FNDSUITESWLIC:NU;CU;SR $67.60397092 AURAR8CORESUITEUPGRADE/UPLIFTSOFTWARELIC:NU;CU;SR $48.36397093 AURAR8POWERSUITEUPGRADE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60397094 AURAR8POWERSUITEUPGRADEFROMCOLLAB/POWERSWLIC:NU;CU;SR$65.00397100 AURAR8CORESUITEUPGRADE/UPLIFTUASOFTWARELIC:NU;CU;SR $13.00397101 AURAR8POWERSUITEUPGRADE/UPLIFTUAFROMBASESWLIC:NU;CU;SR $41.60397102 AURAR8POWERSUITEUPGRADE/UPLIFTUAFRMMOBILESWLIC:NU;CU;SR $41.60397103 AURAR8CORESUITEMOVE/UPLIFTSOFTWARELIC:NU;CU;SR $48.36397104 AURAR8POWERSUITEMOVE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60397106 AURAR8CORESUITEMOVE/UPLIFTUASOFTWARELIC:NU;CU;SR$13.00397107 AURAR8POWERSUITEMOVE/UPLIFTUASOFTWARELIC:NU;CU;SR $41.60397108 AURAR8ANALOGNEW/ADDLIC:NU $20.80397109 AURAR8ANALOGUPGRADELIC:NU $4.16397111 AURAR8ANALOGUPGRADE/MOVELIC:NU $4.16397186 AURAR8MLPSOFTWARELIC:DS $10.40397332 ASBCER7AMAZONWEBSERVICESAMIIPOLIC:CU $208.00397333 ASBCER7KVMVIRTUALIPOLIC:CU $208.00398136DEVICEADAPTERR8VEVAPPLIANCESYSTEMENABLEMENT $0.00398137 DEVICEADAPTERR8AMAZONWEBSERVICESAMIENABLEMENT $0.00398138 DEVICEADAPTERR8KVMVIRTUALENABLEMENT $0.00398139 DEVICEADAPTERR81STBREEZER3SERVERINSTANCELIC:DS $0.00398140 DEVICEADAPTERR8ADDITIONALBREEZER3SRVRINSTANCELIC:DS $1,570.40398141 DEVICEADAPTERR8SYSTEMLIC:DS $520.00398142 DEVICEADAPTERR8NEWSYSTEMTRACKING $0.00398558 CORESUITER8MSGR7BASICTOMAINSTREAMUPLIFTLIC:NU$9.88398559 CORESUITER8MSGR7BSCTOMAINSTREAMUPLIFTDISCOUNTUPGLIC:CU $6.76398571 AURAR8AAMBASICSEATR6UPGRADE/ETOR7LIC:NU $0.26398572 AURAR8AAMMAINSTREAMSEATR6UPGRADE/ETOR7LIC:NU $0.52Contract No. DMS-17/18-044B Exhibit B        LicenseSubscriptionͲEnterpriseUnifiedCommunications403541 UCBASICLICFIXEDSUBS1YRMTHLY $5.81403542 UCBASICLICFIXEDSUBS1YRANPREPD $5.35403543 UCBASICLICFIXEDSUBS3YRMTHLY $5.35403544 UCBASICLICFIXEDSUBS3YRANPREPD $4.88403545 UCBASICLICFIXEDSUBS3YRMTHLY $4.88403546 UCBASICLICFIXEDSUBS5YRANPREPD $4.42403547 UCCORELICFIXEDSUBS1YRMTHLY $8.60403548 UCCORELICFIXEDSUBS1YRANPREPD$7.91403549 UCCORELICFIXEDSUBS3YRMTHLY $7.91403550 UCCORELICFIXEDSUBS3YRANPREPD $7.21403551 UCCORELICFIXEDSUBS3YRMTHLY $7.21403552 UCCORELICFIXEDSUBS5YRANPREPD $6.51403553 UCPOWERLICFIXEDSUBS1YRMTHLY $16.97403554 UCPOWERLICFIXEDSUBS1YRANPREPD $15.35403555 UCPOWERLICFIXEDSUBS3YRMTHLY$15.11403556 UCPOWERLICFIXEDSUBS3YRANPREPD $13.72403557 UCPOWERLICFIXEDSUBS3YRMTHLY $13.49403558 UCPOWERLICFIXEDSUBS5YRANPREPD $12.32MusiconHoldHardware405127879 MOHLICENSECOVERINGTHEPERFORMANCEOVERTELEPHONELINES $76.32406769455 MUSIC/MAGICONHOLDMUSICONLYONECUSTOMPRODUCTIONͲ4MINUTES $126.72700427503 MUSIC/MAGICONHOLDMESSAGERDIGITALANNOUNCERWITHUSBPTMP3 $306.00700406127 ANALOGMUSICONHOLDINTERFACERHS $92.40VideoCommunicationsHardware55211Ͳ00023 AVIXXTCAMERASWITCH $314.0855111Ͳ00057 AVIXXTSIMPLIFIEDREMOTECONTROL $31.2055211Ͳ00004 AVIXROOMSYSTEMXT5000CODECONLY $2,860.0055211Ͳ00008 AVIXXT1ͲWAYMICROPHONEPOD $188.7655211Ͳ00021 AVIXROOMSYSTEMXT5000SERVERFORIPOFFICE $2,743.0055211Ͳ00821 AVIXROOMSYSTEMXT5000ENDPOINTW/EMBEDDEDMCUIPONE $2,743.0055411Ͳ10001 AVIXEXECUTIVEXTE240R$2,600.0055411Ͳ10401 AVIXEXECUTIVEXTE240RTAA $2,600.0055411Ͳ10801 AVIXEXECUTIVEXTE240RNONͲENCRYPTED $2,600.00Contract No. DMS-17/18-044B Exhibit B        700514585 AVIXXTADVANCEDCAMERAII $2,451.80VideoCommunicationsSoftwareLicense308244 AVAYAEQUINOXVIRTUALDESKTOPINTERFACEEMBDLINUXLIC:CU $52.52308245 AVAYAEQUINOXVIRTUALDESKTOPINTERFACEEMBDWINDOWSLIC:CU $52.52308246 AVAYAEQUINOXVIRTUALDESKTOPINTERFACETRACKERLICENSELIC:CU $0.00308247 AVAYAEQUINOXVIRTUALDSKTPINTERFACEEMBDLINUXUPGRAGELIC:CU $52.52308248 AVAYAEQUINOXVIRTUALDESKTOPINTERFACEEMBDWINDOWSUPGLIC:CU $52.52308249 AVAYAEQUINOXVIRTUALDESKTOPINTERFACETRKLICUPGRADELIC:CU $0.00VideoCommunicationsͲRadvisionHardware39000Ͳ00005 AVIXPWRCORD125V1.83MPLUG3POLESUL817CONNC13USA $15.6055111Ͳ00056 AVIXXTSERIESCAMERAMOUNT $93.6055111Ͳ00060 AVIXXTCABLECAMERAMULTICABLEWIRING2.5M $62.4055211Ͳ00011 AVIXMEETINGCENTERCARTONLYSINGLE $2,860.0055211Ͳ00014 AVIXROOMSYSTEMXT4300 $2,340.0055211Ͳ00404 AVIXROOMSYSTEMXT5000CODECONLYTAA $2,860.0055211Ͳ00414AVIXROOMSYSTEMXT4300TAA $2,340.0055211Ͳ00421 AVIXROOMSYSTEMXT5000SERVERFORIPOTAA $2,743.0055211Ͳ00814 AVIXROOMSYSTEMXT4300NONͲENCRYPTED $2,340.0055411Ͳ00012 AVIXPWRCORDKITUSA $20.8055411Ͳ00013 AVIXPWRCORDKITTAIWAN $20.8055511Ͳ00007 AVIXXTPREMIUMMICROPHONEPOD $416.0054111Ͳ00006 AVIXXTTELEPRESENCEPLATFORM $18,938.4055111Ͳ00022 CABLEHDMIM/MFORDISPLAY25M$19.2455111Ͳ00023 AVIX3ͲWAYMICROPHONEPOD15MCABLE $50.9655111Ͳ00027 VISCACROSSCABLE10M $37.9655111Ͳ00029 DVID/HDMICABLE5MT $50.9655111Ͳ00034 AVIX3ͲWAYMICROPHONEPOD6MCABLE $31.7255211Ͳ00003 AVIXROOMSYSTEMXT5000OPTIONALCABLEKIT $190.8455211Ͳ00005 AVIXROOMSYSTEMXT5000SERIESWALLMOUNTKIT $126.8855211Ͳ00013 AVIXXTFLEXCAMERA$1,560.0055211Ͳ00024 AVIXROOMSYSTEMXT4300CODECONLY $1,508.0055211Ͳ00424 AVIXROOMSYSTEMXT4300CODECONLYTAA $1,508.0055211Ͳ00824 AVIXROOMSYSTEMXT4300CODECONLYNONͲENCRYPTED $1,508.0055511Ͳ00004 AVIXROOMSYSTEMXT7100CODECONLY $4,160.00Contract No. DMS-17/18-044B Exhibit B        55511Ͳ00401 AVIXROOMSYSTEMXT7100TAA $6,760.0055511Ͳ00404 AVIXROOMSYSTEMXT7100CODECONLYTAA $4,160.0055511Ͳ00804 AVIXROOMSYSTEMXT7100CODECONLYNE $4,160.00700512191 AVIXXTDELUXECAMERA $2,184.00700512192 AVIXXTOPTIONALCAMERACABLEKIT $130.00700513892 AVIXCOLLABORATIONUNITCU360 $647.28700513893 AVIXCOLLABORATIONUNITCU360NONͲENCRYPTED $2,088.00700513894 AVIXCU360COLLABORATIONUNITTAA $647.28700513898AVIXCOLLABORATIONUNITCU360OPTIONALCABLEKIT $164.88700514534 AVIXHUDDLECAMERA020 $215.28700514535 AVIXHUDDLECAMERA050 $575.28700514683 AVIXONECABLECONNECTIONHUB $92.88700514852 AVIXCOLLABORATIONUNITCU360POWERSUPPLYSPARE $36.00700514853 AVIXCOLLABORATIONUNITCU360REMOTECONTROLSPARE $36.00700514938 AVAYAIXTRACKINGCAMERATC220 $4,160.00700514939 AVIXXT/HUDDLECAMERAPOWERSUPPLY $41.60700515002 VISCACAMERACONTROLWITHPOWERCABLE5M$39.00VideoCommunicationsͲRadvisionSoftwareLicense306720 CMR6SCOPIANAMEDENDPOINTLIC:NU $785.20306721 CMR6SCOPIAGUESTENDPOINTCONCURRENTLIC:CU $4,188.60381076 AVAYASCOPIASTREAMINGANDRECORDING5PORTSALLINONELIC:CU $15,600.00381079 AVAYASCOPIASTREAMINGANDRECORDING5PORTSALLINONENELIC:CU $15,600.0055111Ͳ00035 AVIXXTTELEPRSNCPLTFRMOPTLIC:DS $0.0055111Ͳ00904 AVIXXT12MBPSOPTIONBYEMAIL $634.4055111Ͳ00910SCOPIAXTDESKTOP4LIC:DS $1,560.0055111Ͳ00912 SCOPIAXTDESKTOP4TO9UPGRADELIC:DS $1,300.0055111Ͳ00913 AVIXXTUPGRADEFULLMCU4>FULLMCU9 $1,664.0055111Ͳ00916 AVIXXT10002NDLANPORTENABLEBYEMAIL $126.8855111Ͳ00917 AVIXCONTROLBYEMAIL $317.2055111Ͳ00918 SCOPIAMCUXT1200DEMOLIC:DS $0.0055111Ͳ00919 SCOPIADESKTOPXT1000DEMOLIC:DS $0.0055111Ͳ00941 AVIXXTFULLSMB4SOFTWAREANDLICENSEPACKAGEB$3,120.0055111Ͳ00942 AVIXXTFULLSMB9SOFTWAREANDLICENSEPACKAGEB $5,200.0055111Ͳ00947 AVIXXTFULLCUSTOMIZEBRANDLIC:DS $520.00Contract No. DMS-17/18-044B Exhibit B        55111Ͳ00948 AVIXADDLAUDIOCODECPACKOPTIONEMAIL $63.4455111Ͳ00951 AVIXXTFULLMCU4LICENSEPACKAGE $1,820.0055111Ͳ00952 AVIXXTFULLMCU9LICENSEPACKAGE $3,380.0055111Ͳ00953 AVIXXTUPGRADEFULLMCU4>FULLSMB4 $1,664.0055111Ͳ00954 AVIXXTUPGRADEFULLMCU9>FULLSMB9 $2,184.0055111Ͳ00955 AVIXXTUPGFULLSMB4>FULLSMB9 $2,184.0055211Ͳ00012 AVIXMEETINGCENTERCARTONLYDUAL$3,432.0055211Ͳ00804 AVIXROOMSYSTEMXT5000CODECONLYNONͲENCRYPTED $2,860.0055211Ͳ00914 SCOPIASECONDHDDISPLAYENABLE $1,560.0055546Ͳ00020 TELEPRESENCECONNECTIVITYLICENSEFORSCOPIAELITE $40,445.6055546Ͳ00903 INCREASEDCAPACITYOPTIONFORSCOPIAELITE5115/521560PTSEMAIL $9,822.8055546Ͳ00904 INCREASEDCAPACITYOPTIONFORSCOPIAELITE5230120PTSBYEMAIL $17,334.2055546Ͳ00920 SCOPIAELITETELEPRSNCCONNLIC:DS$36,400.0055111Ͳ00922 AVIXXTSERIESZOOMUPGRADELICENSE $878.8055111Ͳ00937 AVIXXT1080PUPGRADE $1,258.4055411Ͳ00910 AVIXEXECUTIVEXTE240DEMOLIC:DS $0.0055546Ͳ00902 INCREASEDCAPACITYOPTIONFORSCOPIAELITE511040PORTSBYEMAIL $7,511.4055598Ͳ00016 SCOPIAECSPROALTERNATEGK $0.0088597Ͳ00008 ECSPROADDL25PORTS/125REG $4,334.2088598Ͳ00005 ECSPROALTGKADDL25PORTS/125REG$1,560.0088678Ͳ00002 EQUINOXR9H.323EDGEAPPLIANCE10PTLIC:CU $4,565.6055590Ͳ00925 SCOPIASOLUTIONAPIDOWNLOADLIC:DS $2,860.00386986 EQNXR9WEBCOLLABORATION40PORTLIC:DS $2,600.00386987 EQNXR9WEBCOLLABORATION40PORTNONENCRYPTLIC:DS $2,600.00387350 EQNXR9WEBCOLLABORATIONAURAPOWERSUITELIC:DS $5,200.00387351 EQNXR9WEBCOLLABORATIONAURAPOWERSUITENONENCRYPTLIC:DS $5,200.00387353 EQNXR9MEDIASERVER10V/500APORTLIC:DS$18,200.00387354 EQNXR9MEDIASERVER10V/500APORTNONENCRYPTLIC:DS $18,200.00387357 EQNXR9MEDIASERVERAURAPOWERSUITELIC:DS $0.00387358 EQNXR9MEDIASERVERAURAPOWERSUITENONENCRYPTLIC:DS $0.00387359 EQNXR9MEDIASERVERWEBRTCGATEWAYLIC:DS $130.00387360 EQNXR9MEDIASERVERWEBRTCGATEWAYNONENCRYPTLIC:DS $4,680.00387361 EQNXR9MEDIASERVERVIRTUALAPPLIANCESYSLIC:DS,SR $650.00387366 EQNXR9H.323EDGE10PORTLIC:DS$4,513.60Contract No. DMS-17/18-044B Exhibit B        387367 EQNXR9H.323EDGE10PORTNONENCRYPTLIC:DS $4,513.60387374 EQNXR9EDGEH.323VIRTUALAPPLIANCESYSTEMLIC:DS $520.00387375 EQNXR9MGMTENTERPRISEEDTNLIC:DS,SR $3,640.00387376 EQNXR9MGMTENTERPRISEEDTNNONENCRYPTLIC:DS,SR $3,640.00387377 EQNXR9MGMTMULTIͲTENANTEDTNLIC:DS,SR $5,200.00387378 EQNXR9MGMTMULTIͲTENANTEDTNNONENCRYPTLIC:DS,SR $5,200.00387383 EQNXR9MGMTNODELIC:DS,SR $1,300.00387426 EQNXR9MGMTENTERPRISEEDTNUPGRADELIC:DS,SR$1,300.00387427 EQNXR9MGMTENTERPRISEEDTNNONENCRYPTUPGLIC:DS,SR $1,300.00387428 EQNXR9MGMTMULTIͲTENANTEDTNUPGRADELIC:DS,SR $1,300.00387429 EQNXR9MGMTMULTIͲTENANTEDTNNONENCRYPTUPGRDLIC:DS,SR $1,300.00389893 APPLIANCEVRTLPLTFRMR7+XLSERVER(GREATERTHAN32vCPU)LIC:SR $941.20389943 EQNXR9MGMTENTERPRSEEDTNAACMIGRTNLIC:DS,SR $1,300.00389944 EQNXR9MGMTENTERPRISEEDTNAACNONENCRYPTMIGRTNLIC:DS,SR$1,300.00389952 EQNXR9SOLUTIONAPIDOWNLOADLIC:DS $2,860.00389953 EQNXR9MEDIASERVERAURAPOWERSUITEAACMIGRTNLIC:DS $0.00389954 EQNXR9MEDIASERVERAURAPOWERNONENCRYPTAACMIGRTNLIC:CU $0.00389957 ASBCER7STDSVCSSES1Ͳ500FOREQNXR9MEDIASERVERLIC:DS $0.00389958 ASBCER7ADVSVCSSES1Ͳ500FOREQNXR9MEDIASERVERLIC:DS $0.00389959 SCOPIAELITE6105UPGRADETO6110STANDALONEOPTIONLIC:DS$20,800.00389960 SCOPIAELITE6105UPGTO6110STANDALONEOPTIONNONENCRYPTLIC:DS $20,800.00389961 EQNXR9STREAMINGANDRECORDINGWINDOWSIMAGELIC:DS $0.00389962 EQNXR9STREAMINGRECORDINGGATEWAYVIRTUALAPPLIANCESYSLIC:DS $0.00389963 EQNXR9STRMGRCDGALLIN1WEBCOLLABRCDG5P/15PTAUDAACMGENTLLIC:DS $0.00389964 EQNXR9STRMGRCDGMGRWEBCOLLABRCDG5/PT15PTAUDAACMGENTLLIC:DS $0.00390574 EQNXR9MGMTVAASNONͲENCRYPT/SUPGRADELIC:DS,SR$1,140.00390577 EQNXR9MGMTENTERPRISEEDTNBASICENTITLELIC:DS,SR $0.00390579 EQNXR9MGMTMULTIͲTENANTEDBASICENTITLELIC:DS,SR $0.00390759 EQUINOXR9MANAGEMENTFORPOWERSUITEMIGRATIONLIC:DS $650.00390775 EQNXR9MGMTENTERPRISEEDTN/EENTITLELIC:DS,SR $0.00390776 EQNXR9MGMTENTERPRISENONENCRYPT/EENTITLELIC:DS,SR $0.00390777 EQNXR9MGMTENTERPRISEHW/EENTITLELIC:DS,SR$0.00390779 EQNXR9MGMTENTERPRISEEDTNBASICLIC:DS,SR $3,640.00390780 EQNXR9MGMTENTERPRISEEDTNBASICNONENCRYPTLIC:DS,SR $3,640.00Contract No. DMS-17/18-044B Exhibit B        390781 EQNXR9MGMTMULTIͲTENANTBASICLIC:DS,SR $5,200.00390782 EQNXR9MGMTMULTIͲTENANTBASICNONENCRYPTLIC:DS,SR $5,200.00390787 EQNXR9MGMTENTERPRISEEDTNAACBASICMIGRTNLIC:DS,SR $0.00390788 EQNXR9MGMTENTERPRISEEDTNAACBSCMIGRATNNONENCRYPTLIC:DS,SR $0.00390911 EQNXR9MGMTAURAPWRAACPWRNONENCRYPTMIGRTNENTITLELIC:CU,SR $1,300.00390912 EQNXR9MGMTAURAPWRAACPWRSTEBASICMGRATNENTITLELIC:CU,SR$0.00390916 EQNXR9MEDIASERVERAUDIOONLY200PORTLIC:DS $7,280.00390917 EQNXR9MEDIASERVERAUDIOONLY200PORTNONENCRYPTLIC:DS $7,280.00390918 EQNXR9MGMTENTERPRISEEDTNAACMIGRTNUPGLIC:DS,SR $2,548.00390919 EQNXR9MGMTENTERPRISEEDTNAACNONENCRYPTMIGRTNUPGLIC:DS,SR $2,548.00391580 EQNXR9MGMTENTERPRISEEDTNAACBASICMIGRTNUPGLIC:DS,SR $1,274.00391581 EQNXR9MGMTENTPRSEDTNAACBSCNONENCRYPTMIGRTNUPGLIC:DS,SR$1,274.00391610 EQNXR9MGMTAURAPWRAACPWRSTENONENCRYPTMIGRTNUPGLIC:CU,SR $1,300.00391612 EQUINOXR9MANAGEMENTFORPOWERSUITEMIGRATIONNONENCRYPTEDLIC:DS $650.00391613 CMR7EQNXR9NAMEDENDPOINTLIC:NU $2,600.00392214 EQNXR9MEDIASERVERVIRTUALAPPLIANCEMIGRATIONSYSLIC:DS,SR $0.00392289 EQNXR9MEDIASRVRAAC/MXTURNKEYMIGRATIONUPGLIC:DS$12,740.00392290 EQNXR9MEDIASRVRAAC/MXTURNKEYNONENCRYPTMIGRATIONUPGLIC:DS $12,740.00392291 EQNXR9MANAGEMENTENTERPRISEVERSIONLIC:DS $3,640.00392293 EQNXR9MANAGEMENTMULTIͲTENANTVERSIONLIC:DS $5,200.00392863 EQNXR9MANAGEMENTFORPOWERSUITELIC:DS $1,300.00392864 EQNXR9MANAGEMENTFORPOWERSUITENONͲENCRYPTEDLIC:DS $1,300.00393090 EQNXR9STRMGRCDGALLIN1WEBCOLLABRCDG5/15PTAUDAACMGUPLIC:DS $10,920.00393091 EQNXR9STRMGRCDGMGRWEBCOLLABRCDG5/15PTAUDAACMGUPLIC:DS$0.00393092 EQNXR9STRMGRCDGALLIN1WEBCOLLABRCDG5/15PTAUDAACMGUPNELIC:DS $10,920.00393093 EQNXR9STRMGRCDGMGRWEBCOLLABRCDG5/15PTAUDAACMGUPNELIC:DS $0.00393165 EQNXR9STREAMINGANDRECORDING5PORTALLINONELIC:CU $15,600.00393166 EQNXR9STREAMINGANDRECORDINGMANAGERLIC:DS $10,400.00393167 EQNXR9STREAMINGANDRECORDINGMEDIANODELIC:DS $26,000.00393168 EQNXR9STREAMINGANDRECORDING5PTALLINONENELIC:CU$15,600.00393169 EQNXR9STREAMINGANDRECORDINGMANAGERNELIC:DS $10,400.00393300 EQNXR9STREAMINGANDRECORDINGMEDIANODENELIC:DS $26,000.00396253 LOCKIXXTBRANDCUSTOMIZATIONLIC:DS $0.00398563 EQUINOXR9MANAGEMENTJITCFORPOWERSUITELIC:DS $899.60Contract No. DMS-17/18-044B Exhibit B        402453 ASBCER8STDSVCSSESFOREQNXR9MEDIASERVERLIC:DS $0.00402454 ASBCER8ADVSVCSSESFOREQNXR9MEDIASERVERLIC:DS $0.00402502 ASBCER8STANDARDSVCSFOREQUINOXCONFERENCINGR9UPGRADE $0.00402503 ASBCER8ADVANCEDSVCSFOREQUINOXCONFERENCINGR9UPGRADE $0.00402504 ASBCER8STANDARDSVCSFOREQUINOXCONFERENCINGR9ENTITLEDUPG $0.00402505 ASBCER8ADVANCEDSVCSFOREQUINOXCONFERENCINGR9ENTITLEDUPG$0.00Contract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲAvayaPhonesThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCIPClientsInternetTelephonesN0212463 HandsetCordͲUniversalReplacement2.7mCharcoal $8.84NT5S05AE IPSoftphone3456UserLicense $29.44NTBT57AAEnhancedUserlicenseforCS1000VoIPintegrationwithLotusSametimeͲincrementsSIPNandincludesAvayaPlugͲin3457license$185.60NTBT57ABPremiumUserlicenseforCS1000VoIPintegrationwithLotusSametimeͲincrementsSIPNandincludesAvayaPlugͲin3457license$185.60NTDU96BB70E62007IPDeskphoneͲCharcoalwithBezelnopowersupply(RoHS) $556.40NTDW84BA IPSoftphone2050NewUserLicense $28.80NTDW84CA 2050IPSoftphoneUpgradeUserElectronicAuthorizationLicense $19.84NTEX14MDE6 MobileUSBHeadsetAdapterKitͲwithHeadset(RoHS) $181.48NTYS01EAE6 IPClientsUNIStimVPNClientElectronicAuthorizationLicenseͲ1year $59.52NTYS03AFE6 1120EIPDeskphoneͲGraphitewithIconkeycapsnopowersupply(RoHS) $301.51NTYS03BFE6 1120EIPDeskphoneͲGraphitewithEngkeycapsnopowersupply(RoHS)$301.51NTYS05AFE6 1140EIPDeskphoneͲGraphitewithIconkeycapsnopowersupply(RoHS) $460.28NTYS05BFE6 1140EIPDeskphoneͲGraphitewithEnglishkeycapsnopowersupply(RoHS) $460.28NTYS08ABE6 1100SeriesExpansionModuleͲGraphite(RoHS) $251.47NTYS09AA70E6IPPhone1100SeriesandIPPhone1200SeriesHandsetCharcoalͲRoHS $27.04NTYS11BB70E6FootstandKitincludingcoverfor11101150EIPDeskphone $13.00NTYS11CBE6 FootstandKitincludingcover1120E1140E1165EIPDeskphoneforCat6cable $14.04NTYS12AAE6 IPPhone11xxPhonenumberlabelandlenskit(Packageof12)_RoHS $9.88NTYS14AAE6 StandardIECcableͲNorthAmerica(RoHS) $11.96NTYS15DAE6 IPPhone1100IconKeyCapKit(1120E,1140E) $8.84NTYS15EAE6 IPPhone1100EnglishTextKeyCapKit(1120E,1140E)$8.84NTYS17EAE6IPPhoneGlobalPowerSupply(2007,1100,1200)(RoHS).ThisdoesnotincludetheIECPowerCord.Countryvarianttobeorderedseparately.$17.16NTYS31ABE6 11001200SeriesIPDeskphoneWidebandHandset(fromPrimo) $30.16NTYS32CAE6 AvayaBrandlinesͲ1140E1150E1165EͲBagof12 $8.84NTYS01QAE6 IPClientsUNIStimSecureCallRecordingͲ1year$119.04NTYS01RAE6 IPClientsUNIStimSecureCallRecordingRefreshͲ1year $83.20Contract No. DMS-17/18-044B Exhibit B        NTYS01SA IPClientsUNIStimSecureCallRecordingElectronicAuthorizationLicenseͲ3year $238.08NTYS01SB IPClientsUNIStimSecureCallRecordingElectronicAuthorizationLicenseͲ5year $356.48NTYS01FAE6 IPClientsUNIStimVPNClientRefreshElectronicAuthorizationLicenseͲ1year $41.601400SeriesDigitalTelephonesHardware700469968 BUTTONMODULEDBM32FOR1400SERIES $100.48700504841 1408TELSETFORCM/IPOFFICE/INTEGRALENTERPRISEUpNICONONLY $147.84700508193 1403TELSETFORIPOFFICEICON $87.04700508194 1416TELSETFORCM/IPOFFICE/INTEGRALENTERPRISEUpNICON $184.961600SeriesIPTelephonesHardware700415599 MODULEBONDBRIDGE1400/1600SERIES32BREPLACEMENT $3.83700415607 PoEPOWERADAPTERFOR1603IPPHONE $20.88700415615 IPPHONE1403/1603REPLACEMENTWEDGESTAND/WALLMOUNTKITBLACK $6.13700415623 IPPHONE1408/1608WALLMOUNTKIT $11.52700415631 IPPHONE1416/1616WALLMOUNTKIT $11.52700415649 DESIGNATIONLABELS1408/1608IPPHONEPACKAGE(50LABELS) $26.64700415656 IPPHONE1416/1616/32BMODULEDESIGNATIONLABELSPKG(50LABELS) $26.64700415664 DESIGNATIONLABELSCOVER1408/1608REPLACEMENTQTY10$3.83700415672 DESIGNATIONLABELCOVER1416/1616/32BREPLACEMENTQTY20 $7.92700415706 DESIGNATIONLABELSIPPHONE1403/1603PACKAGE(50LABELS) $26.64700415714 IPPHONE1408/1608FLIPSTANDREPLACEMENTBLACK $6.13700415722 IPPHONE1416/1616FLIPSTANDREPLACEMENTBLACK $6.13700427495 14xx/16xxREPLACEMENTHANDSETS1G2 $9.36700429707 HANDSETCORD9'1400/1600SERIESREPLACEMENTBLACK $3.83700432800 IPPHONE1400/1600SERIESREPLACEMENT32BUTTONMODULESTANDBLACK 6.1272700434228 DESIGNATIONLABELS1408/1608IPPHONEA4QTY50$26.64700434236 DESIGNATIONLABELS1416/1616/32BIPPHONEA4QTY50 $26.64700451263 POWERADAPTERFOR1600IPPHONES5VARGENTINA $9.60700508258 1603SWͲIIPDESKPHONEGLOBALICONONLY $108.16700508259 1603ͲIIPDESKPHONEGLOBALICONONLY $79.36700508260 1608ͲIIPDESKPHONEGLOBALICONONLY $154.882500SeriesAnalogTelephonesHardware108209016 TELSETSINGLELINERINGVOLUMECONTROL2500BLACK $50.56108209032 TELSETSINGLELINERINGVOLUMECONTROL2554BLACKMMGNͲ003 $72.96108209057 TELSETSINGLELINERINGVOLUMECONTROL2500BLACK $63.36Contract No. DMS-17/18-044B Exhibit B        108209073 TELSETSINGLELINERINGVOLUMECONTROL2554BLACKYMGPͲ003 $78.723700SeriesDectHandsetsHardware700479462 DECT3749HANDSET$855.40700479470 DECT374xHANDSETBASICCHARGERKITEUROPEAN $49.40700479488 DECT374xHANDSETADVANCEDCHARGERKITEUROPEAN $202.80700479496 DECT37xxHANDSETRACKMOUNTCHARGERKIT $374.40700479504 DECTMULTIͲBATTERYCHARGERFOR3740 $475.80700479512 DECT374xHEADSETMICROPHONEONBOOM $377.00700479520 DECT374xHEADSETINDUSTRY $493.48700479538 DECT374xHEADSETADAPTERINDUSTRYANDATEX $261.04700479546 DECTHANDSETLEATHERCASE374x $69.68700479553 DECT374xHANDSETBASICBELTCLIP$14.56700479561 DECT374xHANDSETSWIVELBELTCLIP 17.16700500841 DECT3740HANDSETBATTERYPACK $58.24700500842 DECT3749HANDSETBATTERYPACK $69.68700500843 DECT3749BATTERYPACKOPENER $18.72700500871 DECT374xHANDSETBASICCHARGERKITUK/NAR/AUSTRALIA $49.40700500872 DECT374xHANDSETBASICCHARGERKITMEXICO $49.40700500873 DECT374xHANDSETBASICCHARGERKITARGENTINA $49.40700500874 DECT374xHANDSETADVANCEDCHARGERKITUK $203.32700500875 DECT374xHANDSETADVANCEDCHARGERKITNORTHAMERICAREGION$203.32700500876 DECT374xHANDSETADVANCEDCHARGERKITAUSTRALIA $203.32700500877 DECT374xHANDSETADVANCEDCHARGERKITBRAZILMEXICO $203.32700500878 DECT374xHANDSETADVANCEDCHARGERKITARGENTINA $203.32700500879 DECT374xHEADSETADAPTERQD $86.84700501216 DECTSITESURVEYKITV2WITHBATTERYPACK $1,476.80700501217 DECTSITESURVEYKITV2WITHOUTBATTERYPACK $949.00700501218 DECTSITESURVEYKITV2SPAREBATTERY$448.24700501219 DECTSITESURVEYKITV2SPARECHARGER $224.12700510284 DECT3745HANDSET$435.249400SeriesDigitalDeskphonesHardware700508195 9404TELSETFORCM/IEUpNICON $263.68700508196 9408TELSETFORCM/IEUpNICON $405.12700508255 9408TELSETFORCM/IEUpNTAAICON $405.12Contract No. DMS-17/18-044B Exhibit B        9500SeriesDigitalDeskphonesHardware700508197 9504TELSETFORIPOICON $193.28700508257 9508TELSETFORIPOTAAICON $284.16700508256 9504TELSETFORIPOTAAICON $193.28700504842 9508TELSETFORIPOICONONLY $284.169600SeriesIPDeskphonesHardware700383375 IPPHONE9620/94XX/95XXWALLMOUNT $15.12700383383 IPPHONE9630/40/50AND9621/41WALLMOUNT $16.56700383888 IPPHONE9630/40/50AND21/41WEDGESTAND $15.12700409857 IPPHONE9600REPLACEMENTPOWERCORDGIGABITETHERNETADAPTER $9.36700446370 14XX/16XX/94XX/95XX/96XXAMPLIFIEDSPEECHHANDSETROHS $152.64700462518 IPPHONEBUTTONMODULEFOR9600SERIESMODELSGREY $113.36700480643 BUTTONMODULE12BUTTON $94.64700500723 FACEPLATEKIT9621G/9641GPACKOF25 $108.16700500727 BUTTONMODULE12REPLACEMENTSTAND$8.32700383318 IPPHONE96XXREPLACEMENTHANDSETCORD9FT $4.41700383326 CAT5EETHERNETCABLE9FT/3M $6.13700383821 96XX/J100REPLACEMENTHANDSETCORD25FT $4.41700416548 IPPHONE96XXREPLACEMENTHANDSET $7.80700416563 IPPHONE9630/40/50AND9621/41REPLACEMENTSTANDSILVER $7.80700416571 IPTELEPHONEBUTTONMODULESBM24REPLACEMENTSTANDGRAYSBM24S1A $5.20700431141 FACEPLATESBM24BLUEPACK25 $401.76700431349 FACEPLATESBM24SILVERPACK25 $401.76700500728 9641GCALLCENTREFACEPLATEADAPTATIONKIT(PK25)$131.56700504845 IPPHONE9611GGLOBAL$264.16700505424 IPTELEPHONE9608GGREYGIGABITETHERNET $211.64700505992 IPTELEPHONE9641GS$361.40700507946 IPTELEPHONE9608GGRAYGIGABITETHERNET(TAA) $211.64700507948 IPPHONE9611GICONONLY(TAA) $264.16700509409 IPTELEPHONE9641GSTAA $361.40700509740 9621G/9641GENGLISHFACEPLATE(25PK) $106.60700509981 IPTELEPHONE9641GSWITHOUTFACEPLATE $361.40700510609 TDM/IPPHONE940494089504950896089611REPLACEMENTTͲSTAND $7.80AccessoriesHardwareContract No. DMS-17/18-044B Exhibit B        700501780 DECTAVAYAINBUILDINGWIRELESSSERVERR2FRONTMOUNTINGKIT $49.92700501993 DECTIPDECTGATEWAY48VDC/110Ͳ230VACTOSUPPORT16ISDNBS $6,331.00700511089 DECTTDM/ISDNRADIOBASESTATIONVERSION3WITHINTERNALANTENNA $377.00700511090 DECTTDM/ISDNRADIOBASESTATIONVERSION3WITHEXTERNALANTENNA $408.72700511091 DECTTDM/ISDNRADIOBASESTATIONVERSION3WITHINTANTENNAͲTAA $417.56108004292 TELSETHANDSETCORDH4DU9FTBLACK$4.41407327170 HANDSETAMPLIFIEDHEARING2523ABLACK $39.04700333420 CUSTOMNIUCONNECTORSRJ45TODB25FGRAY $136.00700405665 REPLACEMENTTERMINALBONDBRIDGEFORSBM24 $4.79700503700 AVAYAB189IPCONFPHONE $858.00700507187 H100SERIESPOWERSUPPLY $20.80700508273 H100SERIESWIREDANALOGHANDSETREPLACEMENT $20.80700509907 H100SERIESSHORTCAMERACABLE $15.60108004300 TELSETHANDSETCORDH4DU12FTBLK $6.12700508269 H100SERIESCORDLESSDECTHANDSETREPLACEMENT $78.00700508537 H100SERIESHDVIDEOCAMERA$182.00700509906 H100SERIESANALOGHANDSETCORDREPLACEMENT $5.20700509908 H100SERIESLONGCAMERACABLEREPLACEMENT $15.60700510192 H100SERIESHDMICABLE1.5MMALEͲTOͲMALE $15.60700510850 VANTAGEOPTIONALPOWERSUPPLYLEVELVI $20.80700511777 GLOBALPOEYADAPTERFORDIGITALPHONEBUTTONMODULES $14.40700512377 POWERADAPTER5VJ100/1600SERIESIPPHONESUSLEVEL6 $12.16700512602 GLOBALSINGLEPORTPOEINJECTOR10/100/100015.4WKIT$23.76700514051 AVAYAL119HEADSETLEATHERRJ9MONO $33.84700514052 AVAYAL129HEADSETLEATHERQUICKCONNECTMONO $39.60700514053 AVAYAL139HEADSETLEATHERQUICKCONNECTMONO $64.80700514054 AVAYAL149HEADSETLEATHERQUICKCONNECTSTEREO $82.80700514055 AVAYAL159HEADSETLEATHERUSBSTEREO $97.20700514243 AVAYASMARTEXPANSIONMICROPHONE $143.28700514292 AVAYAB199POEINJECTORKIT $85.68700514324 AVQUICKCONNECTRJ9HEADSETCORD1.2MSTRAIGHT $14.40700514325 AVQUICKCONNECTTO3.5MMHEADSETCORD1.2MSTRAIGHT$15.84700514326 AVQUICKCONNECTTOUSBMECHNICALCOMBOXHEADSETCBL1.2MSTRA $36.00700514327 AVQUICKCONNECTTOUSBTOUCHCONTROLCOMBOXHEADSETCBL1.2MSTRA $50.40Contract No. DMS-17/18-044B Exhibit B        700514328 AVQUICKCONNECTTOUCHCONTROLANDBTCOMBOXHEADSTCBL1.2MSTRA $57.60700514329 SUPERVISORCABLEACCESSORY $25.20700514924 AVAYAB199DAISYCHAINKIT $56.88ConferencePhonesHardware700501530 AVAYAB159ANALOGCONFERENCEPHONE $454.48700501533 AVAYAB149ANALOGCONFERENCEPHONE $378.56700501534 AVAYAB100SERIESAC100Ͳ240V/14DCPOWERADAPTER $65.52700501537 AVAYAB100SERIESINTERFACEBOXW/SFTWFORAUDITORIUMPASYSTEM $201.76700501539 AVAYAB100SERIESEXPANSIONMICROPHONES1PRFORCONFERENCEPHONE $151.32700501541 AVAYAB100SERIESDUALANALOGLINEANDPOWERCABLE7.5M $50.44700501551 AVAYAB100SERIESPOWERCABLECONNECTION7.5MEIJAͲ5320CLASSIV$35.36700501552 AVAYAB100SERIESETHERNETNETWORKCABLE6.5M $35.36700501553 AVAYAB100MOBILEPHONECABLE(3.5MM) $35.36700504740 AVAYAB179SIPCONFERENCEPHONEPOEONLYNOACPOWER $566.80700508892 AVAYAB169ANALOGDECTWIRELESSCONFERENCEPHONEEUROPE $504.40700508893 AVAYAB169ANALOGDECTWIRELESSCONFERENCEPHONEUS $504.40700509608 AVAYAB169BATTERY$100.88700509610 AVAYAB189PASYSTEMINTERFACEBOX(STEREO) $201.76700513322B179SIPCONFERENCEPHONEPOEONLYNOACPOWERWITH3PCC $566.80700514009 AVAYAB109CONFERENCEPHONE $90.00700514246 AVAYAB199$863.28700514331 AVAYAIPDECTSINGLECELLEUROPEAN $157.68700514332 AVAYAIPDECTSINGLECELLUS $157.68700514482 AVAYAB169WIRELESSCONFERENCEPHONEWITHOUTBASESTATIONUS $467.48700514483 AVAYAB169WIRELESSCONFERENCEPHONEWITHOUTBASESTATIONEUROPEAN $420.73700514693 AVAYAIXCONFERENCEPHONEB129 $258.48700515081 AVAYAB129DAISYCHAINCABLE$28.08JSeriesIPPhonesHardware700512394 J159IPPHONE$266.40700512402 J100/K100SERIESIPPHONEWIRELESSMODULE $37.44700512662 J100/K100SERIESREPLACEMENTHANDSETCORD $4.68700512663 K100REPLACEMENTCORDEDHANDSET $11.44700513427 J100/K100WALLMOUNTCAT5ECABLE1FOOT $1.20700513447 J129IPPHONEREPLACEMENTSTAND $4.16Contract No. DMS-17/18-044B Exhibit B        700513568 J129WALLMOUNTKITWITHCAT5EETHERNETCABLE $7.80700513569 J179IPPHONEGLOBALNOPOWERSUPPLY $236.60700513629 J179IPPHONENOPOWERSUPPLYTAA $236.60700513630 J179IPPHONE3PCC$136.08700513631 J139/J159/J169/J179WALLMOUNTKITWITH1FOOTCAT5ECABLE $10.40700513632 J139/J169/J179IPPHONEREPLACEMENTSTAND $4.16700513633 J100REPLACEMENTHANDSETCORDED32ohm $7.80700513634 J169IPPHONEGLOBALNOPOWERSUPPLY $192.40700513635 J169IPPHONENOPOWERSUPPLYTAA$192.40700513636 J169IPPHONE3PCC$92.88700513638 J129IPPHONEGLOBALNOPOWERSUPPLY $65.00700513639 J129IPPHONEGLOBAL3PCCNOPOWERSUPPLYWITHCERTIFICATE $46.80700513640 J100BUTTONMODULE24B/EXPANSIONMODULE24BREPLACEMENTSTAND $2.60700513916 J139IPPHONE$114.40700513917 J139IPPHONE3PCC$68.40700513918 J139IPPHONETAA$114.40700514337 J100EXPANSIONMODULE24 $153.40700514338 J100EXPANSIONMODULE24WALLMOUNT $7.80700514468J169IPPHONEGLOBALNOPOWERSUPPLYWHITE $202.28700514469 J179IPPHONEGLOBALNOPOWERSUPPLYWHITE $248.56700514548 J139/J169/J179WALLMOUNTKITWHITE $8.32700514549 J139/J169/J179IPPHONEREPLACEMENTSTANDWHITE $4.16700514551 J100FRUCORDEDHANDSET32ohmMERCURYWHITE $4.68700514554 J100REPLACEMENTHANDSETCORDMERCURYWHITE $7.80700514634 J139IPPHONEORANGE$114.40700514635 J169IPPHONENOPOWERSUPPLYORANGE $192.40700514636 J179IPPHONENOPOWERSUPPLYORANGE$236.60700514732 J100EXPANSIONMODULE24BTAAGSA $161.20700514740 J179TSGCLASSASTANDARDAUTOMATIC $1,004.40700514741 J179TSGCLASSANOSPEAKERPHONEAUTOMATIC $1,004.40700514742 J179TSGCLASSANOMICROPHONEAUTOMATIC $1,004.40700514743 J179TSGCLASSBSTANDARDAUTOMATIC $882.00700514744 J179TSGCLASSBNOSPEAKERPHONEAUTOMATIC $882.00700514745 J179TSGCLASSBNOMICROPHONEAUTOMATIC $882.00Contract No. DMS-17/18-044B Exhibit B        700514746 J100PUSHTOTALKHANDSETTAA $51.48700514813 J129IPPHONEWITH5ͲVOLTPOWERINPUT $65.00K100SeriesTelephonesHardware700512398 VANTAGECORDLESSHANDSETWIDEBANDWITHCHARGINGCRADLEKIT $89.96700512399 VANTAGECORDEDHANDSETWITHCRADLEKIT $29.64700512710 AVAYAVANTAGEK165WITHOUTCAMERA $308.88700512774 J100/VANTAGEREPLACEMENTCORDLESSHANDSETWIDEBANDWITHOUTCRADLE $59.28700512776 VANTAGECRADLEWALLMOUNT $26.52700513368 VANTAGEHANDSETCRADLEREPLACEMENTSTAND $18.72700513905 AVAYAVANTAGEK175DUALPORTWITHCAMERA $433.68700513906 AVAYAVANTAGEK165DUALPORTWITHOUTCAMERA $415.48700513907 AVAYAVANTAGEK155$267.80700514330 AVAYAVANTAGEK155REPLACEMENTCRADLESTAND$17.68700514387 AVAYAVANTAGEK155WALLMOUNT $26.52700514388 AVAYAVANTAGEK155REPLACEMENTSTAND $16.64700514424 AVAYAVANTAGEK175DUALPORTWITHCAMERAGSA $509.08700514425 AVAYAVANTAGEK165DUALPORTWITHOUTCAMERAGSA $503.88700514426 AVAYAVANTAGEK155GSA $337.48DeviceasaServiceSubscription400553 DAASB109CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $5.35400554 DAASB109CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $4.84400555 DAASB109CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $4.37400556 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION1YRMONTHLY $29.76400557 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION3YRMONTHLY $26.78400558 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION5YRMONTHLY $24.18400559DAASB169CONFERENCEPHONEW/OBASESTAEUSUBSCRIPTION1YRMONTHLY $29.76400740 DAASB169CONFERENCEPHONEW/OBASESTAEUSUBSCRIPTION3YRMONTHLY $26.78400741 DAASB169CONFERENCEPHONEW/OBASESTAEUSUBSCRIPTION5YRMONTHLY $24.18400742 DAASB179SIP3PCCSUBSCRIPTION1YRMONTHLY $32.55400743 DAASB179SIP3PCCSUBSCRIPTION3YRMONTHLY $29.30400744 DAASB179SIP3PCCSUBSCRIPTION5YRMONTHLY$26.41400745 DAASB189CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $49.29400746 DAASB189CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $44.36400747 DAASB189CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $39.99Contract No. DMS-17/18-044B Exhibit B        400748 DAASB199SIPCONFERENCEPHONESUBSCRIPTION1YRMONTHLY $26.97400749 DAASB199SIPCONFERENCEPHONESUBSCRIPTION3YRMONTHLY $24.27400750 DAASB199SIPCONFERENCEPHONESUBSCRIPTION5YRMONTHLY $21.86400751 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION1YRMONTHLY $6.05400752 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION3YRMONTHLY $5.49400753 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION5YRMONTHLY $5.02400754DAASIPDECTSINGLECELLBASEEUSUBSCRIPTION1YRMONTHLY $6.05400755 DAASIPDECTSINGLECELLBASEEUSUBSCRIPTION3YRMONTHLY $5.49400756 DAASIPDECTSINGLECELLBASEEUSUBSCRIPTION5YRMONTHLY $5.02400757 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $3.72400758 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $3.35400759 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY$3.07400763 DAASJ139IPPHONESUBSCRIPTION1YRMONTHLY $6.51400764 DAASJ139IPPHONESUBSCRIPTION3YRMONTHLY $5.86400765 DAASJ139IPPHONESUBSCRIPTION5YRMONTHLY $5.30400772 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $11.16400773 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $10.04400774 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY$9.11400775 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $13.49400776 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $12.18400777 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $10.97400781 DAASAVAYAVANTAGEK155SUBSCRIPTION1YRMONTHLY $15.35400782 DAASAVAYAVANTAGEK155SUBSCRIPTION3YRMONTHLY $13.86400783 DAASAVAYAVANTAGEK155SUBSCRIPTION5YRMONTHLY$12.56400784 DAASAVAYAVANTAGEK165SUBSCRIPTION1YRMONTHLY $23.72400785 DAASAVAYAVANTAGEK165SUBSCRIPTION3YRMONTHLY $21.39400786 DAASAVAYAVANTAGEK165SUBSCRIPTION5YRMONTHLY $19.25400787 DAASAVAYAVANTAGEK175SUBSCRIPTION1YRMONTHLY $25.11400788 DAASAVAYAVANTAGEK175SUBSCRIPTION3YRMONTHLY $22.60400789 DAASAVAYAVANTAGEK175SUBSCRIPTION5YRMONTHLY $20.37Contract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲAvayaPlatformsThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAura™SessionBorderControllerHardwareNTL700502033 AVAYAAURATMSBCR6.0.3SYSPLTFMDVD $52.00AvayaAura™SessionBorderControllerSoftwareNTL258372 SessionBorderControllerSesssionLicense $57.20NTL258373 SessionBorderControllersessionreplicationandrecordinglicense $5.72NTL258374 SessionBorderControllertranscodinglicense $28.60AvayaAURA™SystemPlatformMediaNTL700500929 AVAYAAURATMSYSTEMPLTFRM6.0.3DVD $26.00AvayaAURA™PresenceServicesSoftwareNTL259760 AVAYAAURATMPRESENCESERVICESR6.XLIC:CU $0.01NTL259761 AVAYAAURATMPRESENCESERVICESR6.XSPTEMPLATEDOWNLOAD $0.01NTL259762 AVAYAAURATMPRESENCESERVICESR6.XSOFTWAREDOWNLOAD $0.01NTL700508295 AvayaAuraPresenceServices6.2.4MediaDVD $78.00AvayaAURA™SessionManagerServerNTL264148 SMR6.XSIPCONNECTIONLICENSE $10.40NTL264231 SMR6.XSIPCONNECTIONLICENTITLE $0.01NTL264232 SMR6.XSIPCONNECTIONLABLICENSE $0.01AvayaAURA™SystemManagerSoftwareNTL216899 SystemManagerRelease6 $0.01NTL700512615 AvayaAuraSystemManagerR6.3.19DVD $31.20AvayaSessionBorderControllerforEnterprise/AdvancedEnterpriseSoftware/SoftwareLicensingNTL302380 ASBCER6.2VIDEOCONFERENCINGLICENSEFORRADVISION $442.00NTL306994 ASBCER6.XENCRYPTIONLICENSE $0.01NTL270139 ASBCER6.2+STANDARDSERVICESLIC1001Ͳ2K $32.76NTL270184 ASBCER6.2+ADVANCEDSERVICESLIC501Ͳ1K $18.20NTL270185 ASBCER6.2+ADVANCEDSERVICESLIC1001Ͳ2K $13.00NTL270186 ASBCER6.2+ADVANCEDSERVICESLIC2001Ͳ4K $6.76NTL270187 ASBCER6.2+ADVANCEDSERVICESLIC4001+ $4.16Contract No. DMS-17/18-044B Exhibit B        NTL270380 ASBCER6.2+STANDARDSERVICESLIC2001Ͳ4K $20.80NTL270381 ASBCER6.2+STANDARDSERVICESLIC4001+ $13.00NTL270825 ASBCER6.2+STANDARDSERVICESHIGHAVAILABILITYLIC1K1Ͳ2K $16.64NTL270826 ASBCER6.2+STANDARDSERVICESHIGHAVAILABILITYLIC2K1Ͳ4K $10.40NTL270827 ASBCER6.2+STANDARDSERVICESHIGHAVAILABILITYLIC4001+ $6.76NTL270828 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC1Ͳ500 $15.60NTL270829 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILTYLIC501Ͳ1K$9.36NTL270880 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC1K1Ͳ2K $6.76NTL270881 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC2K1Ͳ4K $3.64NTL270882 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC4001+ $2.08CommunicationManagerSessionManagerNTL264148 SMR6.XSIPCONNECTIONLICENSE $10.40NTL264231 SMR6.XSIPCONNECTIONLICENTITLE $0.01NTL264232 SMR6.XSIPCONNECTIONLABLICENSE $0.01NTL700508408 AVAYAAURATMSessionManager6.3.8RHKCKSTNEWDVD $26.00CommunicationManagerSoftware270191 SessionManagersoftwarereleasespecifier $0.00NTL700504690 AVAYAAURATMSESSIONMGRR6.2SP4DVD $26.00CommunicationServer1000,SystemSoftwarePackages,IPUserLicensesNTE906EC 1EnhancedServicePkgIPeAuthUserLicense $117.76NTE906FC 1EnhServicePkgBasicIPeAuthUserLicense $55.68NTE906GC 1EnhServicePkgTemporaryIPeAuthUserLicense $17.92NTE907EC 1PremiumServicePkgIPeAuthUserLicense 165.12NTE907FC 1PremiumServicePkgBasicIPeAuthUserLicense $88.32NTE907GC 1PremiumServicePkgTemporaryIPeAuthUserLic $17.92CommunicationServer1000,SystemSoftwarePackages,AnalogUserLicensesNTE906AC 1EnhSrvAnalogDigitalClasseAuthUsrLicense $117.76NTE906AE 1EnhancedServiceTDMeAuthUsrLicense $117.76NTE907AC 1PremiumAnalogDigitalClasseAuthUsrLicense $165.12NTE907AE 1PremiumServicePkgTDMEauthUserLicense $164.48CommunicationServer1000,SystemSoftwarePackages,DECTUserLicensesContract No. DMS-17/18-044B Exhibit B        NTE906KC 1EnhancedServicePkgDECTeAuthUserLicense $64.64NTE907DE 1PremiumServicePkgDECTeAuthUserLicense $114.56CommunicationServer1000,SystemSoftwarePackages,ACDAgentUserLicensesNTE906HC 1EnhServicePkgACDAgenteAuthUserLicense $117.76NTE907HC 1PremiumServicePkgACDAgenteAuthUserLicense $141.44CommunicationServer1000,SystemSoftwarePackages,SystemLevelLicensesNTE980AB SIPCONVERGEDDESKTOPSeAuthLicense $12.80NTE980BB SIPCTITR87eAuthLicense $27.52NTE980HB H.323AccessPorteAuthLicense $86.40NTE980JB SIPAccessPorteAuthLicense $84.48NTE980MB MUSCONeAuthLicense $20.48NTE980PB PersonalCallAssistanteAuthLicense $12.80NTE980RB RANCONeAuthLicense $187.52NTE980SB SurvivabilityeAuthLicense(11C1000S+1000M) $844.80NTE980TB 8ITGISDNTrunkeAuthLicense 787.2NTE980VB ConvOfficePremiumeAuthLicforMicrosoftOCS $47.36NTE980XB ASTeAuthLicense$23.68CommunicationServer1000,SystemSoftwarePackages,NewSystemSoftwarePackagesNT8R80DA CS1000KeycodeRemakeforISMTransfers/Decrements $844.80NTE909YA Convert1RANCONto1IPRANSessionLicense $0.00NTE909ZA Convert1MUSCONto1IPMusicSessionLicense $0.00CommunicationServer1000,SystemSoftwarePackages,MobilityUserLicensesNTE906LB 1EnhancedServicePkgMOBXeAuthUserLicense $97.28NTE907JB 1PremiumServicePkgMOBXeAuthUserLicense $132.48CommunicationServer1000,SystemSoftwarePackages,SIPLineUserLicensesNTE906NB 1EnhancedServicePkgSIPNeAuthUserLicense $117.76NTE906PB 1EnhancedServicePkgSIP3eAuthUserLicense $150.40NTE907LB 1PremiumServicePkgSIPNeAuthUserLicense $165.12NTE907MB 1PremiumServicePkgSIP3eAuthUserLicense $196.48Contract No. DMS-17/18-044B Exhibit B        NTE980UB ConvOfficeEnhSrveAuthLicforMicrosoftOCS $47.36CommunicationServer1000,SystemUpgrades,CommunicationServer1000ENTDW78AAE6 128DSPDaughterboard $2,428.80CommunicationServer1000,SystemUpgrades,SystemUpgradePackagesNT8R80AD Keycoderemakefeeforcore/apps $985.60CommunicationServer1000,SystemUpgrades,LicenseUpgradePackagesNT8R80AE ISMTransferSiteReg(10sites) $1,321.60NT8R80BE ISMTransferSiteReg(2sites) $590.08CommunicationServer1000,SystemUpgrades,MediaGateway1000B(Branch)LicenseUpgradePackagesNT8R80AE ISMTransferSiteReg(10sites) $1,321.60NT8R80BE ISMTransferSiteReg(2sites) $590.08CommunicationServer1000,SystemUpgrades,SoftwareCapacityLicensesNTE901KA 1CS1000RFC4240ServiceSessionsEͲAuthorizationCode $35.20NTE906TA 1EnhancedServicePkgIPAttendanteAuthUserLicense $972.80NTE907SA 1PremiumServicePkgIPAttendanteAuthUserLicense $972.80NTE909AA Convert1TDMto1IPeAuthUserLicense $47.36NTE909AB Convert1Digitalto1SIP3eAuthLicense $135.68NTE909BA Convert1TDMto1BasicIPeAuthUserLicense $0.00NTE909BB Convert1CLASSto1SIP3eAuthLicense$135.68NTE909CA Convert1TDMto1SIPNeAuthLicense $47.36NTE909CB Convert1Analogto1IPUsereAuthUserLicense $103.04NTE909DA Convert1TDMto1SIP3eAuthUserLicense $79.36NTE909DB Convert1Digitalto1IPUsereAuthUserLicense $103.04NTE909EA Convert1SIPNto1IPeAuthUserLicense $0.00NTE909EB Convert1CLASSto1IPUsereAuthUserLicense$103.04NTE909FA Convert1SIPNto1SIP3eAuthUserLicense $64.64NTE909FB Convert1Analogto1BasicIPUsereAuthUserLicense $28.80NTE909GA Convert1SIP3to1SIPNeAuthUserLicense $0.00NTE909GB Convert1Digitalto1BasicIPUsereAuthUserLicense $28.80Contract No. DMS-17/18-044B Exhibit B        NTE909HA Convert1BasicIPto1IPeAuthUserLicense $76.80NTE909HB Convert1CLASSto1BasicIPUsereAuthUserLicense $28.80NTE909IA Convert1BasicIPto1SIPNeAuthUserLicense $76.80NTE909IB Convert1AnalogUserto1DigitaleAuthUserLicense $0.00NTE909JA Convert1IPto1SIPNeAuthUserLicense $0.00NTE909JB Convert1DigitalUserto1AnalogeAuthUserLicense$0.00NTE909KA Convert1BasicIPto1SIP3eAuthUserLicense $108.80NTE909KB Convert1Analogto1CLASSUsereAuthUserLicense $0.00NTE909LA Convert1IPto1SIP3eAuthUserLicense $64.64NTE909LB Convert1PCAto1FMCLforFixedMobileConvergenceeAuthUserLicence $0.00NTE909MA Convert1DECTto1IPeAuthUserLicense$108.16NTE909MB Convert1Analogto1SIPNeAuthUserLicense $102.40NTE909NA Convert1DECTto1BasicIPeAuthUserLicense $35.20NTE909NB Convert1Digitalto1SIPNeAuthUserLicense $102.40NTE909OA Convert1DECTVisitorto1IPeAuthUserLicense $108.16NTE909OB Convert1CLASSto1SIPNeAuthUserLicense $102.40NTE909PA Convert1DECTVisitorto1BasicIPeAuthUserLicense$35.20NTE909PB Convert1RANCONto1IPRANSessioneAuthLicense $0.00NTE909QA Convert1DECTto1SIPNeAuthLicense $108.16NTE909QB Convert1MUSCONto1IPMusicSessioneAuthLicense $0.00NTE909RA Convert1DECTVisitorto1SIPNeAuthUserLicense $108.16NTE909SA Convert1PCAto1TLSVforTelephonyServiceeAuthUserLicense$0.00NTE909TA Convert1ITGTrunkto1SIPAccessPorteAuthLicense $0.00NTE909UA Convert1ITGTrunkto1H323AccessPorteAuthLicense $0.00NTE909VA Convert1H.323AccessPortto1SIPAccessPorteAuthLicense $0.00NTE909WA Convert1SIPAccessPortto1H.323AccessPorteAuthLicense$0.00NTE909XA Convert1Analogto1SIP3eAuthLicense $135.68NTE980LA 1IPMediaServicesSessioneAuthLicense $35.20NTE980NA 1IPRANSessioneAuthLicense $187.52NTE980QA 1IPMusicSessioneAuthLicense $20.48CommunicationServer1000,MerchandiseCurrent,CircuitCardsNT8D22AEE6 ExtendedSystemMonitor $634.88Contract No. DMS-17/18-044B Exhibit B        CommunicationServer1000,MerchandiseCurrent,MiscellaneousNT8R69AB SystemSoftwareDecommission $0.00NT8R80AD Keycoderemakefeeforcore/apps $985.60NT8R80AE ISMTransferSiteReg(10sites) $1,321.60NT8R80BE ISMTransferSiteReg(2sites) $590.08NTDW20AAE6 CS1000MGͲXPECExtendedPeripheralEquipController $6,073.60NTDW25AAE6 KIT,MGXPECNETWORKANDTTYCONNECTIONS $607.36NTDW26BAE6 CABLE,MGXPECXSMPORT $60.80NTDW98AAE6 MediaGatewayControllerw/metalfaceplate $1,216.00CommunicationServer1000,Miscellaneous,MiscellaneousNT8R80AD Keycoderemakefeeforcore/apps $985.60NT8R80AM ManualKeycodeGeneration $768.00CommunicationServer1000,Miscellaneous,RetiredCodeNT8D22AEE6 ExtendedSystemMonitor $634.88CommunicationServer1000,Miscellaneous,MeridianIPENT8D22AEE6 ExtendedSystemMonitor $634.88AvayaAURA™ApplicationEnablementServices,SoftwareLicense118982 AVAYAASAICORESOFTWARELICENSEPROLOGIXANDS8100LIC:DS $6,387.20118984 AVAYAASAIPLUSSOFTWARELICENSEG3rANDS8700LIC:DS $12,777.60118985 AVAYAASAIPLUSSOFTWARELICENSEG3siANDS8300LIC:DS $9,580.80118986 AVAYAASAIPLUSSOFTWARELICENSEPROLOGIXANDS8100LIC:DS $6,387.20118991 AVAYAASAICORESOFTWARELICENSEG3rANDS8700LIC:DS $12,777.60118992 AVAYAASAICORESOFTWARELICENSEG3siANDS8300LIC:DS $9,580.80158768AVAYAASAICORESOFTWARELICENSEUPGRADELIC:DS $3,513.60158769 AVAYAASAIPLUSSOFTWARELICENSEUPGRADELIC:DS $2,240.00170533 AVAYAASAICTISTATIONSOFTWARELIC:DS $15,971.20170534 AVAYAASAIPHANTOMCALLSSOFTWARELIC:DS $19,164.80173886 CALLVISORASAIRTUCTISTATIONTRACKINGLIC:DS $0.00173887 CALLVISORASAIRTUPHANTOMCALLTRACKINGLIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B        173888 CALLVISORASAIRTUAGENTSTATESTRACKINGLIC:DS $0.00173889 CALLVISORASAICORETOCURRENTRELEASETRACKINGLIC:DS $0.00173890 CALLVISORASAIPLUSUPGRADETOCURRENTRELEASETRACKINGLIC:DS $0.00182416 ASAIINCREASEDADJUNCTROUTESSOFTWARELICENSELIC:DS $15,971.20216876 APPLENBLMNTASAI4.XADJUNCTROUTESCM5SOFTWARELIC:DS,CU $22,358.40227588 APPLENBLMNT5.XDMCCHALIC:DS,CU $9.60227607 APPLENBLMNTPLDSENABLEMENTFORCM6SYSTEMS $0.00227615 APPLENBLMNT5.XUNIFIEDDESKTOPHIGHAVAILABILITYLIC:DS,CU$7.68227619 ASAIALLFEATURESFORCM6LIC:DS $31,942.40227620 UPGRADEASAIALLFEATURESFORCM6ANYPLATFORMLIC:DS $8,000.00227621 APPLENBLMNTCVLANFORAVAYAICLIC:DS $0.00227810 APPLENBLMNTASAICORERFAENABLEFORPREͲCM6LIC:DS,CU $0.00227811 APPLENBLMNTASAIPLUSRFAENABLEFORPREͲCM6LIC:DS,CU $0.00227812 ASAIALLFEATURESFORCM6LIC:DS$0.00227927 CMAPIFULLSOFTWARELICENSECM3LIC:CU $103.48227928 CMAPIBASICLICCM3LIC:CU $24.96227939 CMAPIFULLSOFTWARELICENSEENTITLEAES4.XLIC:DS,CU $0.00227940 CMAPIBASICLICENSEENTITLEAES4.XLIC:DS,CU $0.00229360 AES5.XPLDSENABLEFORAPPLICATIONSPECIFICLICENSING $0.00229654 APPLENBLMNT6.XBASICTSAPIUPGRADELIC:DS,CU $8.96229655 APPLENBLMNT6.XBASICTSAPILIC:DS,CU $25.60229656 APPLENBLMNT6.XPROPRIETARYTSAPILIC:DS,CU $17.92229657 APPLENBLMNT6.XPARNTERTSAPILIC:DS,CU$17.92229658 APPLENBLMNT6.XBASICTSAPIHIGHAVAILABILITYLIC:DS,CU $7.68229659 APPLENBLMNT6.XPARTNERBASICTSAPIHIGHAVAILABILITYLIC:DS,CU $5.12229660 APPLENBLMNT6.XPROPRIETARYBASICTSAPIHIGHAVAILABILITYLIC:DS,CU $5.12229661 APPLENBLMNT6.XBASICTSAPIENTITLELIC:DS,CU $0.00229662 APPLENBLMNT6.XBASICTSAPIHIGHAVAILUPGRADELIC:DS,CU $2.56229663 APPLENBLMNT6.XPARTNERBASICTSAPIHIGHAVAILUPGRADELIC:DS,CU$1.92229664 APPLENBLMNT6.XPROPRIETARYBASICTSAPIHIGHAVAILUPGLIC:DS,CU $1.92229665 APPLENBLMNT6.XBASICTSAPIHIGHAVAILENTITLELIC:DS,CU $0.00229666 APPLENBLMNT6.XPARTNERBASICTSAPIHAENTITLELIC:DS,CU $0.00229667 APPLENBLMNT6.XPROPRIETARYBASICTSAPIHAENTITILELIC:DS,CU $0.00229668 APPLENBLMNT6.XCVLANRTULIC:DS $159,705.60Contract No. DMS-17/18-044B Exhibit B        229669 APPLENBLMNT6.XCVLANUPGRADELIC:DS $39,926.40229670 APPLENBLMNT6.XCVLANENTITLELIC:DS $0.00229671 APPLENBLMNT6.XCVLANRTUHIGHAVAILABILITYLIC:DS $15,811.20229672 APPLENBLMNT6.XCVLANHIGHAVAILABILITYUPGRADELIC:DS $5,532.80229674 APPLENBLMNT6.XCVLANHIGHAVAILABILITYENTITLELIC:DS $0.00229675 APPLENBLMNT6.XDLGRTULIC:DS $159,705.60229676 APPLENBLMNT6.XDLGUPGLIC:DS $39,926.40229677 APPLENBLMNT6.XDLGENTITLELIC:DS $0.00229678 APPLENBLMNT6.XDLGHIGHAVAILABILITYLIC:DS$15,811.20229679 APPLENBLMNT6.XDLGHIGHAVAILABILITYUPGRADELIC:DS $5,532.80229680 APPLENBLMNT6.XDLGHIGHAVAILABILITYENTITLELIC:DS $0.00229681 APPLENBLMNT6.XADVANCEDTSAPIRTUSMALLLIC:DS,CU $2,240.00229682 APPLENBLMNT6.XADVANCEDTSAPIRTUMEDIUMLIC:DS,CU $9,580.80229684 APPLENBLMNT6.XADVANCEDTSAPIRTULARGELIC:DS,CU $22,358.40229685 APPLENBLMNT6.XADVANCEDTSAPIRTUSMALLENTITLELIC:DS,CU$0.00229686 APPLENBLMNT6.XADVANCEDTSAPIRTUMEDIUMENTITLELIC:DS,CU $0.00229687 APPLENBLMNT6.XADVANCEDTSAPIRTULARGEENTITLELIC:DS,CU $0.00229688 APPLENBLMNT6.XADVANCEDTSAPISMALLHIGHAVAILLIC:DS,CU $672.00229689 APPLENBLMNT6.XADVANCEDTSAPIMEDIUMHIGHAVAILLIC:DS,CU $2,880.00229690 APPLENBLMNT6.XADVANCEDTSAPILARGEHIGHAVAILLIC:DS,CU $6,707.20229691 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XSMALLLIC:DS,CU$784.00229692 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XMEDIUMLIC:DS,CU $3,360.00229693 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XLARGELIC:DS,CU $7,824.00229694 APPLENBLMNT6.XPROPRIETARYBUNDLESMALLLIC:DS,CU $0.00229695 APPLENBLMNT6.XPROPRIETARYBUNDLEMEDIUMLIC:DS,CU $0.00229696 APPLENBLMNT6.XPROPRIETARYBUNDLELARGELIC:DS,CU $0.00229697 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XSMALLHALIC:DS,CU $240.64229698 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XMEDIUMHALIC:DS,CU$1,008.00229699 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XLARGEHALIC:DS,CU $2,352.00229700 APPLENBLMNT6.XADVANCEDTSAPIRTUSMALLHAENTITLELIC:DS,CU $0.00229701 APPLENBLMNT6.XADVANCEDTSAPIRTUMEDIUMHAENTITLELIC:DS,CU $0.00229703 APPLENBLMNT6.XADVANCEDTSAPIRTULARGEHAENTITLELIC:DS,CU $0.00229704 APPLENBLMNT6.XDMCCFULLLIC:DS,CU $153.60229705 APPLENBLMNT6.XDMCCBASICLIC:DS,CU$25.60Contract No. DMS-17/18-044B Exhibit B        229706 APPLENBLMNT6.XFORDMCCFULLPARTNERLIC:DS,CU $107.52229708 APPLENBLMNT6.XDMCCHALIC:DS,CU $7.68229711 APPLENBLMNT6.XENTITLELIC:DS,CU $0.00229714 APPLENBLMNT6.XHIGHAVAILABILITYENTITLELIC:DS,CU $0.00229717 APPLENBLMNT6.XDMCCUPGRADELIC:DS,CU $8.96229720 APPLENBLMNT6.XDMCCHIGHAVAILABILITYUPGRADELIC:DS,CU $2.56229722 APPLENBLMNT6.XUNIFIEDDESKTOPLIC:DS,CU $25.60229723 APPLENBLMNT6.XUNIFIEDDESKTOPENTITLELIC:DS,CU $0.00229724 APPLENBLMNT6.XUNIFIEDDESKTOPHIGHAVAILABILITYLIC:DS,CU$7.68229725 APPLENBLMNT6.XUNIFIEDDESKTOPUPGRADELIC:DS,CU $8.96229726 APPLENBLMNT6.XUNIFIEDDESKTOPHIGHAVAILUPGRADELIC:DS,CU $2.56229727 APPLENBLMNT6.XUNIFIEDDESKTOPHIGHAVAILENTITLELIC:DS,CU $0.00229728 APPLENBLMNT6.XPARTNERBASICTSAPIUPGRADELIC:DS,CU $6.40229729 APPLENBLMNT6.XPROPRIETARYBASICTSAPIUPGRADELIC:DS,CU $6.40232301 CCPROPRIETARYFEATURETRACKINGFORPLDSLIC:DS $0.00232345ASAIALLFEATURESFORMBTR5LIC:DS $31,942.40232346 UPGRADEASAIALLFEATURESFORMBTR5LIC:DS $8,000.00232347 ASAIALLFEATUREFORMBTR5LICENSEENABLELIC:DS $0.00244831 APPLENBLMNT6.XCVLANFORAVAYAICLIC:DS $0.00259042 APPLENBLMNTR4TSAPIADVANCEDMEDTOLARGEFORS8510ONLYLIC:DS $0.00259043 APPLENBLMNTR5TSAPIADVANCEDMEDTOLARGELIC:DS $0.00259044 APPLENBLMNTR6TSAPIADVANCEDMEDTOLARGELIC:DS$0.00260051 APPLENBLMNT6.XPLDSENABLEFORAPPLICATIONSPECIFICLIC:DS $0.00269618 APPLENBLMNTR6.2+FASTREBOOTHALIC:DS $25,552.00269619 APPLENBLMNTR6.2+FASTREBOOTHIGHAVAILABILTYUPGRADELIC:DS $10,860.80269630 APPLENBLMNTR6.2+MACHINEPRESERVINGHIGHAVAILABILITYLIC:DS $47,910.40271437 APPLENBLMNTR6VEVIRTUALAPPLICANCESYSLIC:DSSR $0.00271521 APPLENBLMNTR6.2+HIGHAVAILABILITYENTITLELIC:DS$0.00272652 CALLCENTERR6MICROSOFTCRMCONNECTORLIC:DS,SR $0.00272717 VPR5CMPERPORTCONNECTRFALIC:CU $43.90272718 VPR5CMPERPORTCONNECTPLDSLIC:CU $43.90272719 VPR5CMPERPRTCONNUPGAUTHORIZELIC:CU $0.00272740 AAEPR6CMPERPORTCONNECTRFALIC:CU $43.90272741 AAEPR6CMPERPORTCONNECTPLDSLIC:CU $43.90Contract No. DMS-17/18-044B Exhibit B        272742 AAEPR6CMPERPORTCONNECTUPGAUTHORIZELIC:CU $0.00273561 CALLCENTERR5MICROSOFTCRMCONNECTORLIC:DS,SR $0.00273563 CALLCENTERR4MICROSOFTCRMCONNECTORLIC:DS,SR $0.00273567 CCR6MSͲCRMCONNLICUPGLIC:DS,SR $0.00273569 CCR6MSͲCRMCONNLICENTITLELIC:DS,SR $0.00273573 CCR5MSͲCRMCONNLICENTITLELIC:DS,SR $0.00273662 ASAIADJUNCTROUTESCM5SOFTWARELIC:DSCU$22,358.40305276 APPLENBLMNTR6GEOREDUNDANCYHIGHAVAILABILITYSMALLLIC:DS $6,387.20305277 APPLENBLMNTR6GEOREDUNDANCYHIGHAVAILABILITYMEDIUMLIC:DS $15,971.20305278 APPLENBLMNTR6GEOREDUNDANCYHIGHAVAILABILITYLARGELIC:DS $31,942.40305315 APPLENBLMNTR6GEOREDUNDANCYHAUPLIFTSMTOMEDLIC:DS $9,580.80305316 APPLENBLMNTR6GEOREDUNDANCYHAUPLIFTMEDTOLGLIC:DS $15,971.20305317 APPLENBLMNTR6GEOREDUNDANCYHAUPLIFTSMTOLGLIC:DS$25,552.00305330 APPLENBLMNTR6GEOREDUNDANCYVIRTUALMACHINETRACKING $0.00305331 APPLENBLMNTR6GEOREDUNDANCYSYSTEMPLATFORMTRACKING $0.00308601 APPLENBLMNTR6ADVANCEDTSAPIRTUSMALLTOMEDIUMUPLIFTLIC:DS $7,347.20308602 APPLENBLMNTR6ADVANCEDTSAPIRTUMEDIUMTOLARGEUPLIFTLIC:DS $12,777.60308603 APPLENBLMNTR6ADVANCEDTSAPIRTUSMALLTOLARGEUPLIFTLIC:DS$20,121.60380230 APPLENBLMNTR7BASICTSAPILIC:DSCU $25.60380231 APPLENBLMNTR7BASICTSAPIUPGRADELIC:DSCU $8.96380232 APPLENBLMNTR7BASICTSAPIUPGRADEENTITLELIC:DSCU $0.00380233 APPLENBLMNTR7PROPRIETARYTSAPILIC:DSCU $17.92380234 APPLENBLMNTR7PROPRIETARYBASICTSAPIUPGRADELIC:DSCU $6.40380235 APPLENBLMNTR7PROPRIETARYBASICTSAPIUPGENTLLIC:DSCU$0.00380236 APPLENBLMNTR7PARNTERBASICTSAPILIC:DSCU $17.92380237 APPLENBLMNTR7PARTNERBASICTSAPIUPGRADELIC:DSCU $6.40380238 APPLENBLMNTR7PARTNERBASICTSAPIUPGENTLLIC:DSCU $0.00380239 APPLENBLMNTR7ADVANCEDTSAPISMALLLIC:DS $2,240.00380240 APPLENBLMNTR7ADVANCEDTSAPISMALLUPGRADELIC:DS $784.00380241 APPLENBLMNTR7ADVANCEDTSAPISMALLUPGENTITLELIC:DS $0.00380242 APPLENBLMNTR7ADVANCEDTSAPIRTUMEDIUMLIC:DS$9,580.80380243 APPLENBLMNTR7ADVANCEDTSAPIMEDIUMUPGRADELIC:DS $3,360.00380244 APPLENBLMNTR7ADVANCEDTSAPIMEDIUMUPGENTITLELIC:DS $0.00380245 APPLENBLMNTR7ADVANCEDTSAPILARGELIC:DS $22,358.40Contract No. DMS-17/18-044B Exhibit B        380246 APPLENBLMNTR7ADVANCEDTSAPILARGEUPGRADELIC:DS $7,824.00380247 APPLENBLMNTR7ADVANCEDTSAPILARGEUPGENTITLELIC:DS $0.00380248 APPLENBLMNTR7ADVANCEDTSAPISMALLTOMEDIUMUPLIFTLIC:DS $7,347.20380249 APPLENBLMNTR7ADVANCEDTSAPISMALLTOLARGEUPLIFTLIC:DS $20,121.60380250 APPLENBLMNTR7ADVANCEDTSAPIMEDIUMTOLARGEUPLIFTLIC:DS $12,777.60380251 APPLENBLMNTR7PROPRIETARYBNDLSMALLLIC:DS $0.00380252 APPLENBLMNTR7PROPRIETARYBNDLMEDIUMLIC:DS$0.00380253 APPLENBLMNTR7PROPRIETARYBNDLLARGELIC:DS $0.00380254 APPLENBLMNTR7CVLANRTULIC:DS $159,705.60380255 APPLENBLMNTR7CVLANUPGRADELIC:DS $39,926.40380256 APPLENBLMNTR7CVLANUPGRADEENTITLELIC:DS $0.00380257 APPLENBLMNTR7CVLANPROPRIETARYLINKSFORAVAYAICLIC:DS $0.00380258 APPLENBLMNTR7DLGLIC:DS $159,705.60380259 APPLENBLMNTR7DLGUPGLIC:DS $39,926.40380260 APPLENBLMNTR7DLGUPGRADEENTITLELIC:DS$0.00380261 APPLENBLMNTR7DMCCFULLLIC:DSCU $153.60380262 APPLENBLMNTR7DMCCPARTNERFULLLIC:DSCU $107.52380263 APPLENBLMNTR7DMCCBASICLIC:DSCU $25.60380264 APPLENBLMNTR7DMCCBASICUPGRADELIC:DSCU $8.96380265 APPLENBLMNTR7DMCCENTITLELIC:DSCU $0.00380266 APPLENBLMNTR7UNIFIEDDESKTOPLIC:DSCU $25.60380267 APPLENBLMNTR7UNIFIEDDESKTOPUPGRADELIC:DSCU$8.96380268 APPLENBLMNTR7UNIFIEDDESKTOPUPGRADEENTITLELIC:DSCU $0.00380269 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYSMALLLIC:DS $6,387.20380270 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYSMALLUPGLIC:DS $2,240.00380271 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILSMUPGENTLLIC:DS $0.00380272 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYMEDIUMLIC:DS $15,971.20380273 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYMEDUPGLIC:DS$5,590.40380274 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILMEDUPGENTLLIC:DS $0.00380275 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYLARGELIC:DS $31,942.40380276 APPLENBLMNTR7GEOREDUNDACYHIGHAVAILLARGEUPGRADELIC:DS $9,580.80380277 APPLENBLMNTR7GEOREDUNDANCYHALARGEUPGRADEENTITLELIC:DS $0.00380278 APPLENBLMNTR7GEOREDUNDANCYHASMTOMEDUPLIFTLIC:DS$9,580.80380279 APPLENBLMNTR7GEOREDUNDANCYHASMTOLGUPLIFTLIC:DS $25,552.00Contract No. DMS-17/18-044B Exhibit B        380280 APPLENBLMNTR7GEOREDUNDANCYHAMEDTOLGUPLIFTLIC:DS $15,971.20380281 APPLENBLMNTR7UPG/UPLIFTFRHATOGEOREDUNDANCYHASMLIC:DS $1,280.00380282 APPLENBLMNTR7UPG/UPLIFTFRHATOGEOREDUNDANCYHAMEDLIC:DS $3,200.00380283 APPLENBLMNTR7UPG/UPLIFTFRHATOGEOREDUNDANCYHALRGLIC:DS $6,387.20380284 APPLENBLMNTR7SUBSCRIPTION/UPLIFTFRHATOGRHASMLIC:DS $448.00380285 APPLENBLMNTR7SUBSCRIPTION/UPLIFTFRHATOGRHAMEDLIC:DS$1,120.00380286 APPLENBLMNTR7SUBSCRIPTION/UPLIFTFRHATOGRHALRGLIC:DS $2,240.00380287 APPLENBLMNTR7MPHATOGRHAUPGRADE/UPLIFTSMALLLIC:DS $1,280.00380288 APPLENBLMNTR7MPHATOGRHAUPGRADE/UPLIFTMEDIUMLIC:DS $3,200.00380289 APPLENBLMNTR7MPHATOGRHAUPGRADE/UPLIFTLARGELIC:DS $6,387.20380290 APPLENBLMNTR7MPHATOGRHASUBSCRIPTION/UPGRADESMALLLIC:DS $448.00380291APPLENBLMNTR7MPHATOGRHASUBSCRIPTION/UPGRADEMEDIUMLIC:DS $1,120.00380292 APPLENBLMNTR7MPHATOGRHASUBSCRIPTION/UPGRADELARGELIC:DS $2,240.00380293 APPLENBLMNTR7GEOREDUNDANCYVIRTUALMACHINETRACKING $0.00380294 AESR7VEVIRTUALAPPLIANCELIC:DS $0.00380295 APPLENBLMNTR7NEWSYSTEMTRACKING $0.00380296 APPLENBLMNTR7UPGRADESYSTEMTRACKING $0.00380297 CUSTOMSOFTWARERTURUSSIASORMCALLVISORAESR7LIC:DS $6,387.20380298 APPLENBLMNTR7PLDSENABLEFORAPPLICATIONSPECIFICLICENSINGLIC:DS$0.00380299 APPLENBLMNTR7TSAPIADVANCEDMEDTOLARGEFORS8510ONLYLIC:DS $0.00380300 PLDSBUNDLESTATRACKINGFORCMR7SYSTEMSLIC:CU $0.00380301 CMR7ASAIALLFEATURESFORAESLIC:DS $31,942.40380302 CMR7UPGRADEASAIALLFEATURESFORAESLIC:DS $7,984.00380303 CMR7ASAIALLFEATURESENABLEFORAESCVLANANDDLGLIC:DS$0.00381322 APPLENBLMNTR7DMCCFULLUPGRADELIC:DSCU $53.76381323 APPLENBLMNTR7DMCCPARTNERUPGRADELIC:DSCU $37.12381751 APPLENBLMNTR6TPUNIFIEDCOLLEAGUEAPPLICATIONTEMP001LIC:DS $64,000.00384821 APPLENBLMNTR7BASICTSAPIECD1LIC:DS,CU $25.60384822 APPLENBLMNTR7BASICTSAPIECD2LIC:DS,CU $25.60386649 APPLENBLMNTR6BBUNIFIEDCOLLEAGUEAPPLICATIONTEMP001LIC:DS$94,080.00388563 APPLENBLMNTR6UPG/UPLIFTFRHATOGEOREDUNDANCYHASMLIC:DS $1,280.00388564 APPLENBLMNTR6UPG/UPLIFTFRHATOGEOREDUNDANCYHAMEDLIC:DS $3,200.00388565 APPLENBLMNTR6UPG/UPLIFTFRHATOGEOREDUNDANCYHALRGLIC:DS $6,387.20388566 APPLENBLMNTR6FRHATOGRHAUAUPGRADESMLIC:DS $448.00Contract No. DMS-17/18-044B Exhibit B        388567 APPLENBLMNTR6FRHATOGRHAUAUPGRADEMEDLIC:DS $1,120.00388568 APPLENBLMNTR6FRHATOGRHAUAUPGRADELRGLIC:DS $2,240.00388569 APPLENBLMNTR6MPHATOGRHAUPGRADE/UPLIFTSMALLLIC:DS $1,280.00388580 APPLENBLMNTR6MPHATOGRHAUPGRADE/UPLIFTMEDIUMLIC:DS $3,200.00388581 APPLENBLMNTR6MPHATOGRHAUPGRADE/UPLIFTLARGELIC:DS $6,387.20388582 APPLENBLMNTR6MPHATOGRHAUAUPGRADESMALLLIC:DS$448.00388583 APPLENBLMNTR6MPHATOGRHAUAUPGRADEMEDIUMLIC:DS $1,120.00388584 APPLENBLMNTR6MPHATOGRHAUAUPGRADELARGELIC:DS $2,240.00389649 APPLENBLMNTR7BASICTSAPIASLINTERIMLIC:DSCU $0.00389710 APPLENBLMNTR6BASICTSAPIASLINTERIMLIC:DSCU $0.00389711 APPLENBLMNTR7DMCCFULLASLINTERIMLIC:DSCU $0.00389712 APPLENBLMNTR6DMCCFULLASLINTERIMLIC:DSCU$0.00395692 AESR7KVMVIRTUALLIC:DS $0.00397298 APPLENBLMNTR8BASICTSAPIASLINTERIMLIC:DSCU $0.00397299 APPLENBLMNTR8DMCCFULLASLINTERIMLIC:DSCU $0.00397515 APPLENBLMNTR8BASICTSAPILIC:DS;CU $25.60397516 APPLENBLMNTR8BASICTSAPIUPGRADELIC:DS;CU $8.96397518 APPLENBLMNTR8PROPRIETARYTSAPILIC:DS;CU $17.92397519 APPLENBLMNTR8PROPRIETARYBASICTSAPIUPGRADELIC:DS;CU$6.40397521 APPLENBLMNTR8PARNTERBASICTSAPILIC:DS;CU $17.92397522 APPLENBLMNTR8PARTNERBASICTSAPIUPGRADELIC:DS;CU $6.40397524 APPLENBLMNTR8ADVANCEDTSAPISMALLLIC:DS $2,240.00397525 APPLENBLMNTR8ADVANCEDTSAPISMALLUPGRADELIC:DS $784.00397527 APPLENBLMNTR8ADVANCEDTSAPIMEDIUMLIC:DS $9,580.80397528 APPLENBLMNTR8ADVANCEDTSAPIMEDIUMUPGRADELIC:DS $3,360.00397530 APPLENBLMNTR8ADVANCEDTSAPILARGELIC:DS $22,358.40397531 APPLENBLMNTR8ADVANCEDTSAPILARGEUPGRADELIC:DS$7,824.00397533 APPLENBLMNTR8ADVANCEDTSAPISMALLTOMEDIUMUPLIFTLIC:DS $7,347.20397534 APPLENBLMNTR8ADVANCEDTSAPISMALLTOLARGEUPLIFTLIC:DS $20,121.60397535 APPLENBLMNTR8ADVANCEDTSAPIMEDIUMTOLARGEUPLIFTLIC:DS $12,777.60397536 APPLENBLMNTR8PROPRIETARYBUNDLESMALLLIC:DS $0.00397537 APPLENBLMNTR8PROPRIETARYBUNDLEMEDIUMLIC:DS $0.00397538 APPLENBLMNTR8PROPRIETARYBUNDLELARGELIC:DS$0.00397539 APPLENBLMNTR8CVLANLIC:DS $159,705.60Contract No. DMS-17/18-044B Exhibit B        397540 APPLENBLMNTR8CVLANUPGRADELIC:DS $39,926.40397542 APPLENBLMNTR8CVLANPROPRIETARYLINKSFORAVAYAICLIC:DS $0.00397543 APPLENBLMNTR8DLGLIC:DS $159,705.60397544 APPLENBLMNTR8DLGUPGRADELIC:DS $39,926.40397546 APPLENBLMNTR8DMCCFULLLIC:DS;CU $153.60397547 APPLENBLMNTR8PARTNERDMCCFULLLIC:DS;CU $107.52397548 APPLENBLMNTR8DMCCBASICLIC:DS;CU $25.60397549 APPLENBLMNTR8DMCCUPGRADELIC:DS;CU $8.96397551 APPLENBLMNTR8UNIFIEDDESKTOPLIC:DS;CU$25.60397552 APPLENBLMNTR8UNIFIEDDESKTOPUPGRADELIC:DS;CU $8.96397554 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYSMALLLIC:DS $6,387.20397555 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYSMALLUPGLIC:DS $2,240.00397556 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILSMALLUPGENTLLIC:DS $0.00397557 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYMEDIUMLIC:DS $15,971.20397558 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYMEDUPGLIC:DS$5,590.40397559 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILMEDUPGENTLLIC:DS $0.00397560 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYLARGELIC:DS $31,942.40397561 APPLENBLMNTR8GEOREDUNDACYHIGHAVAILLARGEUPGRADELIC:DS $9,580.80397563 APPLENBLMNTR8GEOREDUNDANCYHASMALLTOMEDIUMUPLIFTLIC:DS $9,580.80397564 APPLENBLMNTR8GEOREDUNDANCYHASMALLTOLARGEUPLIFT:DS$25,552.00397565 APPLENBLMNTR8GEOREDUNDANCYHAMEDIUMTOLARGEUPLIFTLIC:DS $15,971.20397566 APPLENBLMNTR8UPG/UPLIFTFRHATOGEOREDUNDANCYHASMLIC:DS $1,280.00397567 APPLENBLMNTR8UPG/UPLIFTFRHATOGEOREDUNDANCYHAMEDLIC:DS $3,200.00397568 APPLENBLMNTR8UPG/UPLIFTFRHATOGEOREDUNDANCYHALRGLIC:DS $6,387.20397569 APPLENBLMNTR8SUBSCRIPTION/UPLIFTFRHATOGRHASMALLLIC:DS$448.00397570 APPLENBLMNTR8SUBSCRIPTION/UPLIFTFRHATOGRHAMEDIUMLIC:DS $1,120.00397571 APPLENBLMNTR8SUBSCRIPTION/UPLIFTFRHATOGRHALARGELIC:DS $2,240.00397572 APPLENBLMNTR8MPHATOGRHAUPGRADE/UPLIFTSMALLLIC:DS $1,280.00397573 APPLENBLMNTR8MPHATOGRHAUPGRADE/UPLIFTMEDIUMLIC:DS $3,200.00397574 APPLENBLMNTR8MPHATOGRHAUPGRADE/UPLIFTLARGELIC:DS $6,387.20397575 APPLENBLMNTR8MPHATOGRHASUBSCRIPTION/UPGRADESMALLLIC:DS$448.00397576 APPLENBLMNTR8MPHATOGRHASUBSCRIPTION/UPGRADEMEDIUMLIC:DS $1,120.00397577 APPLENBLMNTR8MPHATOGRHASUBSCRIPTION/UPGRADELARGELIC:DS $2,240.00397578 APPLENBLMNTR8GEOREDUNDANCYVIRTUALMACHINETRACKING $0.00Contract No. DMS-17/18-044B Exhibit B        397579 APPLENBLMNTR8VEVIRTUALAPPLIANCEENABLEMENT $0.00397580 APPLENBLMNTR8NEWSYSTEMTRACKING $0.00397581 APPLENBLMNTR8UPGRADESYSTEMTRACKING $0.00397582 CUSTOMSOFTWARERUSSIASORMCALLVISORAESR8LIC:DS $6,387.20397583 APPLENBLMNTR8PLDSENABLEFORAPPLICATIONSPECIFICLICLIC:DS $0.00397584 APPLENBLMNTR8TSAPIADVANCEDMEDTOLARGEFORS8510ONLYLIC:DS $0.00397585 PLDSBUNDLESTATRACKINGFORCMR8SYSTEMSLIC:CU$0.00397586 CMR8ASAIALLFEATURESFORAESLIC:DS $31,942.40397587 CMR8UPGRADEASAIALLFEATURESFORAESLIC:DS $7,984.00397588 CMR8ASAIALLFEATURESENABLEFORAESCVLANANDDLGLIC:DS $0.00398476 AESR8KVMVIRTUALENABLEMENT $0.00398477 AESR8AMAZONWEBSERVICESAMIENABLEMENT $0.00399082 APPLICATIONENABLEMENTR8SOFTWAREONLYENABLE $0.00AvayaAURA™ApplicationEnablementServices,Hardware271522 APPLENBLMNTR5NEWSYSTEMTRACKING $0.00271523 APPLENBLMNTR5UPGRADESYSTEMTRACKING $0.00271524 APPLENBLMNTR6NEWSYSTEMTRACKING $0.00271525 APPLENBLMNTR6UPGRADESYSTEMTRACKING $0.00AvayaAURA™ApplicationEnablementServices,Media700476245 APPLENBLMNTSERVICES4.2.2SOFTWAREONLYMEDIA $19.20700500046 APPLENBLMNT6HARDWAREBUNDLEMEDIA $192.00700500047 APPLENBLMNT6SOFTWAREONLYMEDIA $19.20700500048 APPLENBLMNT6TSAPISDKMEDIA $2,560.00700500049 APPLENBLMNT6AURABUNDLEMEDIA $192.00700500188 APPLENBLMNT5.2.1HARDWAREBUNDLEMEDIA $192.00700500189 APPLENBLMNT5.2.1SOFTWAREONLYMEDIA $19.20700500196 APPLENBLMNT4.2.4HARDWAREBUNDLEMEDIADVD $192.00700500197 APPLENBLMNT4.2.4SOFTWAREONLYMEDIACD$19.20700500198 APPLENBLMNT4.2.4TSAPISDKMEDIACD $2,560.00700501914 AES6.1.1HARDWAREBUNDLEMEDIA $192.00700501915 AES6.1.1SOFTWAREONLYMEDIA $19.20700501916 AES6.1.1AURABUNDLEMEDIA $192.00700501917 APPLENBLMNT6.1.1TSAPISDK $2,560.00Contract No. DMS-17/18-044B Exhibit B        700502555 AES6.1.2HARDWAREBUNDLEMEDIA $192.00700502562 AES6.1.2SOFTWAREONLYMEDIA $19.20700502569 AES6.1.2AURABUNDLEMEDIA $192.00700502570 AES6.1.2TSAPISDK $2,544.00700503206 AES6.2HARDWAREBUNDLEMEDIADVD $192.00700503207 AES6.2SOFTWAREONLYMEDIACD $19.20700503208 AES6.2AURABUNDLEMEDIADVD $192.00700503209 AES6.2TSAPISDKMEDIACD $2,544.00700504566 APPLENBLMNT5.2.4SOFTWARE/HARDWAREBUNDLEDVD $192.00700504567 APPLENBLMNT5.2.4SOFTWAREONLYMEDIACD $19.20700504568APPLENBLMNT5.2.4SOFTWARETSAPISDKCD $2,560.00700504569 APPLENBLMNT5.2.4SOFTWAREAURABUNDLEMEDIADVD $192.00700504570 APPLENBLMNT6.3HARDWAREBUNDLEMEDIADVD $192.00700504571 APPLENBLMNT6.3SOFTWAREONLYMEDIACD $19.20700504572 APPLENBLMNT6.3AURABUNDLEMEDIADVD $192.00700504573 APPLENBLMNT6.3TSAPISDKMEDIACD $2,560.00700506718 APPLENBLMNT6.3.1HARDWAREBUNDLEMEDIADVD $192.00700506719 APPLENBLMNT6.3.1SOFTWAREONLYMEDIACD$19.20700506720 APPLENBLMNT6.3.1TSAPISDKMEDIACD $2,560.00700506721 APPLENBLMNT6.3.1AURABUNDLEMEDIADVD $192.00700508342 APPLENBLMNT6.3.3HARDWAREBUNDLEMEDIADVD $192.00700508344 APPLENBLMNT6.3.3SOFTWAREONLYMEDIACD $19.20700508345 APPLENBLMNT6.3.3TSAPISDKMEDIACD $2,560.00700508346 APPLENBLMNT6.3.3AURABUNDLEMEDIADVD $192.00700510415 APPLENBLMNTR7AURABUNDLEMEDIA $192.00700510416 APPLENBLMNTR7SOFTWAREONLYMEDIA$19.20700510417 APPLENBLMNTR7TSAPISDKMEDIA $2,560.00700511327 APPLENBLMNTR7.0.1AURAOVAMEDIA $192.00700511328 APPLENBLMNTR7.0.1SOFTWAREONLYMEDIA $19.20700512295 APPLENBLMNTR7.1AURAOVAMEDIA $192.00700512296 APPLENBLMNTR7.1SOFTWAREONLYMEDIA $19.20700512297 APPLENBLMNTR7.1TSAPISDKMEDIA $2,560.00700513526 APPLICATIONENABLEMENTR7.1.1AURAOVAMEDIA $192.00700513527 APPLICATIONENABLEMENTR7.1.1SOFTWAREONLYMEDIA $19.20Contract No. DMS-17/18-044B Exhibit B        700513542 APPLICATIONENABLEMENTR7.1.1TSAPISDKMEDIA $2,560.00700513552 APPLICATIONENABLEMENTR7.1.1AURAKVMDVD $19.20700513683 APPLICATIONENABLEMENTR7.1.2AURAOVAMEDIA $192.00700513684 APPLICATIONENABLEMENTR7.1.2SOFTWAREONLYMEDIA $19.20700513685 APPLICATIONENABLEMENTR7.1.2AURAKVMDVD $19.20700513686 APPLICATIONENABLEMENTR7.1.2TSAPISDKMEDIA $2,560.00700513705 APPLICATIONENABLEMENTR8AURAOVAMEDIA $192.00700513706 APPLICATIONENABLEMENTR8SOFTWAREONLYMEDIA $19.20700513707 APPLICATIONENABLEMENTR8TSAPISDKMEDIA $2,560.00700513708 APPLICATIONENABLEMENTR8AURAKVMDVD$19.20700513962 APPLICATIONENABLEMENTR7.1.3AURAOVAMEDIA $192.00700513963 APPLICATIONENABLEMENTR7.1.3SOFTWAREONLYMEDIA $19.20700513964 APPLICATIONENABLEMENTR7.1.3TSAPISDKMEDIA $2,560.00700513965 APPLICATIONENABLEMENTR7.1.3AURAKVMDVD $19.20700514297 APPLICATIONENABLEMENTR7.1.3.1TSAPISDKMEDIA $2,560.00700514503 APPLICATIONENABLEMENTR8.0.1AURAOVAMEDIA $192.00700514504 APPLICATIONENABLEMENTR8.0.1SOFTWAREONLYMEDIA $19.20700514505 APPLICATIONENABLEMENTR8.0.1TSAPISDKMEDIA $2,560.00700514506 APPLICATIONENABLEMENTR8.0.1AURAKVMDVD$19.20700514672 APPLICATIONENABLEMENTR8.1AURAOVAMEDIA $192.00700514673 APPLICATIONENABLEMENTR8.1SOFTWAREONLYMEDIA $19.20700514674 APPLICATIONENABLEMENTR8.1TSAPISDKMEDIA $2,560.00700514675 APPLICATIONENABLEMENTR8.1AURAKVMDVD $19.20700514979 APPLICATIONENABLEMENTR8.1.1AURAOVAMEDIA $192.00700514980 APPLICATIONENABLEMENTR8.1.1SOFTWAREONLYMEDIA $19.20700514981 APPLICATIONENABLEMENTR8.1.1TSAPISDKMEDIA $2,560.00700514982 APPLICATIONENABLEMENTR8.1.1AURAKVMDVD $19.20AvayaAURA™CommunicationManager,Media700433014 CM3.1.3LINUXUNITYSOFTWARECDUPGRADE $56.00700504950 AVAYAB5800STANDALONEVOICEMAILDVD $5.20700510825 AVAYABREEZETMR3SERVERMEDIADVDOVA $41.60700512298 AURACOMMUNICATIONMANAGERR7.1SOFTWAREDVD $26.00700513744 AAMSR8MEDIADVD$41.60700513745 AAMSR8MEDIALINUXDVD $41.60Contract No. DMS-17/18-044B Exhibit B        700513746 AAMSR8MEDIADVDOVA $41.60700513990 AURACOMMUNICATIONMANAGERR8SOFTWAREDVD $26.00700514508 AURACOMMUNICATIONMANAGERR8.0.1SOFTWAREDVD $26.00700514751 AURACOMMUNICATIONMANAGERR8.1SOFTWAREDVD $26.00700515206 AURACOMMUNICATIONMANAGERR8.1.2SOFTWAREDVD $26.00AvayaAURA™CommunicationManager,Hardware195250 IPSI2CIRCUITPACKTN2312BPRHS $6,014.40195251 CͲLANINTERFACECIRCUITPACKTN799DPRHS $1,036.00203027 VALCIRCUITPACKTN2501AP $4,975.60203071 IP320MEDIARESOURCETN2602AP $14,425.60224271 IPSI2CIRCUITPACKTN2312BPͲNONGSA $6,014.40224272 CͲLANINTERFACECIRCUITPACKTN799DPͲNONGSA $1,036.00224273 VALCIRCUITPACKTN2501APͲNONGSA $4,975.60224274 IP320MEDIARESOURCECIRCUITPACKTN2602APNONGSA $14,425.60700393408 FACILITYTESTCIRCUITPACKTN771DPRHS $1,629.60700394554 TIETRUNKTN760ERHS$708.40700394646 24PORTDIGITALLINECIRCUITPACKTN2224CPRHS $3,029.60700394729 24PORTANALOGLINECIRCUITPACKTN793CPRHS $2,363.20700394794 DS1INTERFACETN464HPRHS $2,996.00700394802 DS1INTERFACETN2464CPRHS $2,875.60700415730 12PTISDNBRILINECIRCUITPACKTN2198BP $3,483.20700437924 CALLCLASSFIERCIRCUITPACKTN744FP $1,750.00700463482 FACILITYTESTCIRCUITPACKTN771DPͲNONGSA $1,629.60700463490 COTRUNKCIRCUITPACKTN747BͲNONGSA $1,330.00700463516 DIGITALLINECIRCUITPACKTN2224CPͲNONGSA$3,029.60700463524 24PTANALOGLINECIRCUITPACKTN793CPͲNONGSA $2,363.20700466014 DS1INTERFACECIRCUITPACKTN464HPͲNONGSA $2,996.00AvayaAURA™CommunicationManager,Software380675 AURAR7BASICIPTNEWSOFTWARELIC:NU;CU;SR $20.80380676 AURAR7BASICIPTADDSOFTWARELIC:NU;CU;SR $20.80380677 AURAR7BASICIPTUPGRADESOFTWARELIC:NU;CU;SR $4.16380678 AURAR7BASICIPTUPGRADEENTITLESOFTWARELIC:NU;CU;SR $0.00380679 AURAR7BASICIPTMOVESOFTWARELIC:NU;CU;SR $4.16380680 AURAR7BASICIPTMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00Contract No. DMS-17/18-044B Exhibit B        380681 AURAR7BASICIPTUPLIFTFROMR7ANALOGSOFTWARELIC:NU;CU;SR $0.00380682 AURAR7ENHANCEDIPTNEWSOFTWARELIC:NU;CU;SR $65.00380683 AURAR7ENHANCEDIPTADDSOFTWARELIC:NU;CU;SR $65.00380684 AURAR7ENHANCEDIPTUPGRADESOFTWARELIC:NU;CU;SR $13.00380685 AURAR7ENHANCEDIPTUPGRADEENTITLESOFTWARELIC:NU;CU;SR $0.00380686 AURAR7ENHANCEDIPTMOVESOFTWARELIC:NU;CU;SR $13.00380687 AURAR7ENHANCEDIPTMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00380688 AURAR7ENHANCEDIPTUPLIFTFROMR7ANALOGSOFTWARELIC:NU;CU;SR$44.20380689 AURAR7ENHANCEDIPTUPLIFTFROMR7BASICIPTSWLIC:NU;CU;SR $44.20380774 ENGAGEMENTASSISTANTR3CONFBRIDGEASSISTANTUSERLIC:NU $15.60380776 ENGAGEMENTASSISTR3ONPREMOPEXSEAMLESSTRANSFERUSERLIC:NU $0.00380777 ENGAGEMENTASSISTR3ONPREMOPEXCONFBRDGASSISTANTUSERLIC:NU $0.00380821 CONTEXTSTORER3GEOREDUNDANCYLIC:DS$7,852.00380844 NUANCER6/AVAYABREEZETMDMCOREͲ1STLANGUAGEDRLIC:CU,SR $22.32380845 NUANCER6/AVAYABREEZETMDMCOREͲ2NDLANGUAGEDRLIC:CU,SR $4.41380846 NUANCER6/AVAYABREEZETMDMCOREͲ3RDLANGUAGEDRLIC:CU,SR $4.41380932 AVAYAAURAMEDIASERVERR7DSPCHANNELLIC:CU $33.80381024 CONTEXTSTORER3AEPCONNECTORLABLIC:NU $0.00381071 COLLABORATIVEBROWSINGR3USERLIC:NU $160.00381550 PARKANDPAGER3SYSTEMLIC:CL$0.00381551 PARKANDPAGER3MIGRATIONFROMCS1KSYSTEMLIC:CL $0.00381552 PARKANDPAGER3SYSTEMLABLIC:CL $0.00381553 PARKANDPAGER3MIGRATIONFROMCS1KSYSTEMLABLIC:CL $0.00382078 MOBILEVIDEOR3ONEͲXAGENTR2ADVANCEDLIC:CU $32.00382079 MOBILEVIDEOR3ONEͲXAGENTR2ADVANCEDLABLIC:CU $0.00382640 MOBILEVIDEOR3VIDEOUSERWITHONEͲXAGENTLIC:CU$32.00382641 MOBILEVIDEOR3VIDEOUSERWITHONEͲXAGENTLABLIC:CU $0.00700237357 S8700128MBXLNFLASHCARDATA $280.80384422 BREEZER3MEDIACHANNELSMALLAAMSR8SYSTEMLIC:DS $1,047.80384424 BREEZER3MEDIACHANNELSMALLAAMSR8UPGRADELIC:DS $314.08384425 BREEZER3MEDIACHANNELMEDIUMAAMSR8SYSTEMLIC:DS $5,223.40384427 BREEZER3MEDIACHANNELMEDIUMAAMSR8UPGRADELIC:DS$1,580.80384428 BREEZER3MEDIACHANNELLARGEAAMSR8SYSTEMLIC:DS $10,452.00384430 BREEZER3MEDIACHANNELLARGEAAMSR8UPGRADELIC:DS $3,156.40Contract No. DMS-17/18-044B Exhibit B        385461 CONTEXTSTORER3PERSERVERWITHGEOREDUNDANCY/ELIC:DS $0.00385462 CONTEXTSTORER3SCREENPOPUSERWITHGEOREDUNDANCY/ELIC:CU $0.00385463 CONTEXTSTORER3APICLIENTWITHGEOREDUNDANCY/ELIC:NU $0.00386657 ANALYTICSCOLLECTORR3AACONTACTCENTERBASELIC:DS $6,400.00386658 ANALYTICSCOLLECTORR3AACONTACTCENTERBASELABLIC:DS $1,920.00386870 ANALYTICSCOLLECTORR3AAEXPERIENCEPORTALBASELIC:DS$5,120.00386871 ANALYTICSCOLLECTORR3AAEXPERIENCEPORTALBASELABLIC:DS $1,536.00386873 ANALYTICSCOLLECTORR3CALLCENTERELITEBASELIC:DS $6,400.00386874 ANALYTICSCOLLECTORR3CALLCENTERELITEBASELABLIC:DS $1,920.00386875 ANALYTICSCOLLECTORR3AVAYAPROACTIVECONTACTBASELIC:DS $6,400.00386876 ANALYTICSCOLLECTORR3AVAYAPROACTIVECONTACTBASELABLIC:DS $1,920.00387019 BREEZER3SRVRFORPRESSVCSR7ORR8HIGHAVAILLIC:DS,SR$0.00388061 AVAYABREEZETMR3LABLIC:DS,SR $1,570.40388950 AVAYABREEZETMR3MESSAGERECORDINGSYSTEMLIC:EN $0.00389560 AVAYABREEZETMR3PERMEDIACHANNELLIC:CU $5.20389563 AVAYABREEZETMR3CUSTOMSNAPͲINSERVERINSTANCELIC:DS,SR $15,704.00390492 AVAYAOCEANAR3COREINFRASTRUCTURESYSTEMPACKAGELIC:DS $19,164.80390513 AVAYAOCEANAR3SUPERVISORDESKTOPCONCURRENTUSERPKGLIC:CU $960.00390519 AVAYAOCEANAR3ALLMEDIACONCURRENTUSERPACKAGELIC:CU$1,728.00390520 AVAYAOCEANAR3ADJUNCTROUTINGVOICECONCRUSERPACKAGELIC:CU $320.00390521 AVAYAOCEANAR3DIGITALPREMIUMCONCURRENTUSERPACKAGELIC:CU $1,600.00390532 AVAYAOCEANAR3DIGITALBASICCONCURRENTUSERPACKAGELIC:CU $960.00390616 AVAYAOCEANAR3PACKAGECONTROLMANAGERCONN/ELIC:DS $0.00390674 ENGAGEMENTDESIGNERR3.2BASELIC:DSNU $6,281.60390676 ENGAGEMENTDESIGNERR3.2ADDITIONALDESIGNERLIC:NU $4,188.60390680 AVAYAOCEANAR3PACKAGECONTROLMANAGERADMINUSERLIC:CU$0.00390717 AVAYABREEZETMR3.2WEBRTCDEBUGLIC:DS $0.00392311 AVAYABREEZECLIENTSDKADVANCEDLICENCELIC:CU $155.00392460 AVAYABREEZECLIENTSDKBASICLICENCELIC:CU $15.00396174 AURAWEBLMR7.1.2KVMVIRTUALLIC:DS,SR $0.00396175 AURAWEBLMR7.1.2AMAZONWEBSERVICESVIRTUALLIC:DS,SR $0.00396306 ENGAGEMENTDESIGNERR3PERPORTINTERACTVCERESPONSETASKLIC:CU $468.00396792 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APPLIANCEVIRTUALPLATFORMR7+DUALCPUCOMMONSERVERLIC:SR $900.00397514 APPLIANCEVIRTUALPLATFORMR8UTILITIESVAPPENABLEMENT $0.00UnifiedCommunications,Hardware700514599 AVAYAB109LOCKINGKIT $15.12Contract No. DMS-17/18-044B Exhibit B        700514698 GLOBAL5VUSBPOWERADAPTER $11.96UnifiedCommunications,Media700514510 BREEZER3.6INSTANCEMEDIADVDOVA $80.00700514697 BREEZER3.6INSTANCEMEDIADVDOVA $80.00Contract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲAvayaGateways&ServersThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCBranchGateways,Hardware700438278 G450FANTRAY $140.00700476401 EM200BRANCHEXPANSIONUNITNONͲGSA $420.00700476419 BRANCHGATEWAYMEMORYKIT $840.00102689569 WIRINGBACKBOARD188B1 $22.40107152969 ADPTREL888BCOAX50PINS $145.60196886 SWITCHROOM110ACADMINISTRATIONRHS $420.00198069 AVAYAPLUGͲNͲPLAYRJ45PATCHPANELRHS $1,094.80198070 110ASWITCHROOMADMINISTRATIONFIELDRHS $420.00407803568 DEFINITYXCONN110WITHIOCABLE21FEET $644.00700170004 CABLERED5METERCAT5RJ45 $22.96700170012 CABLEGREEN5METER$22.96700178056 CABLEGREEN25METER $32.48700178064 CABLEGREEN50METER $50.40700178072 CABLERED25METER $32.48700178122 CABLERED50METER $48.72700393523 120ACSUCABLE25FEETRHS $29.12700393762 MM721BRIMEDIAMODULE $1,400.00700394497 BUSTERMINATORCIRCUITPACKAHF110RHS $117.60700394992 EMERGENCYTRANSFERPANELG3RHS $772.80700395445 120ACSUCABLE50FEETRHS $54.32700406101 DS1LOOPBACKJACK700ARHS $106.40700406333 DS1TOWALLFIELDCABLE50FEETRHS$81.20700406341 DS1TOWALLFIELDCABLE75FEETRHS $98.00700406358 MEDIAGATEWAYDCPOWERCORDRHS $81.20700463508 BUSTERMINATORCIRCUITPACKAHF110ͲNONGSA $131.60700479637 909AUNIVERSALCOUPLERAC/DC $294.00700503274 G430MP120DSPDAUGHTERBOARD $1,344.00BranchGateways,Model266231 AVAYABRANCHGATEWAYADDITIONSMODEL $0.00Contract No. DMS-17/18-044B Exhibit B        184244 CMS8500MODELUPGRADE $0.00184716 CMS8700MULTICONNECTMODELUPGRADE $0.00187838 CMS8300G250STANDALONEMODELNEW $0.00211775 CMS8300G450MODELNEW $0.00225326 S8300/G430MODELUPGRADE $0.00225327 S8300/G450MODELUPGRADE $0.00226588 CMS8300G430MODELNEW $0.00MediaGateway,Hardware700501368 G450160CHANNELDSPDAUGHTERBOARD $2,805.60700506955 G450MP160MEDIAGATEWAY $5,894.00700506956 G450MP160MEDIAGATEWAYNONGSA $5,894.00700507394 G450R2POWERSUPPLY $560.00700508198 G430MP120DSPDAUGHTERBOARDNONGSA $504.00700508199 G450160CHANNELDSPDAUGHTERBOARDNONGSA $2,805.60700508324 MEDIANT1000BSERIALCABLESINGLE $33.60700508325 MEDIANT1000BSERIALKIT $261.52700512173 G430MP40MEDIAGATEWAYGSA $1,176.00700512174 G430MP40MEDIAGATEWAYNONͲGSA $1,176.00700514899 AVAYAIXANALOGTELEPHONEADAPTERATA120(AllFXS2PORT)$28.08700514900 AVAYAIXANALOGTELEPHONEADAPTERATA140(AllFXS4PORT) $55.44MediaGateway,SoftwareLicense389784 AVAYAAURAWEBGATEWAYR3VIRTUALAPPLIANCELIC:CU $0.00389785 AVAYAAURAWEBGATEWAYR3PERSERVERINSTANTLIC:CU $312.00389786 AVAYAAURAWEBGATEWAYR3AUDIOPORTLIC:CU $33.80389787 AVAYAAURAWEBGATEWAYR3VIDEOPORTLIC:CU $67.60390686 AVAYAAURAWEBGATEWAYCONCURRENTVIRTUALENDPOINTLIC:CU $0.00394497 AVAYAAURAWEBGATEWAYR3AMAZONWEBSERVICESAMILIC:DS,SR $0.00MediaModules,Hardware700394661 MM711ANALOGMEDIAMODULERHS $896.00700394703 MM716ANALOGMEDIAMODULE24FXSRHS $1,680.00700394711 MM71724PORTDCPMEDIAMODULERHS $1,957.20700439250 MM710BE1/T1MEDIAMODULE $1,680.00700453889 MM714BANALOG4+4MEDIAMODULE $560.00700466618 MM714BANALOG4+4MEDIAMODULEͲNONGSA $560.00Contract No. DMS-17/18-044B Exhibit B        700466626 MM711ANALOGMEDIAMODULEͲNONGSA $896.00700466634 MM710BE1/T1MEDIAMODULEͲNONGSA $1,680.00700466642 MM716ANALOGMEDIAMODULE24FXSͲNONGSA $1,680.00700466808 ANALOGSIPGATEWAY2ͲFXO2ͲFXS $267.84700466816 ANALOGSIPGATEWAY4ͲFXO4ͲFXS $482.40Servers,Hardware700012909 24PORTLINEPATCHPANEL $252.00700406267 EXTERNALUSBCD/DVDRWDRIVERHS $196.00700464506 USBMODEMUSR5637ͲOEM56KROHS6 $158.08383536 R630SERVERVSMALLAPPLIANCEVIRTUALIZATIONPLATFORM $7,296.80383539 R630SERVERAVAYAAURAMESSAGINGͲLOW $8,136.80383540 R630SERVERSMALLAPPLIANCEVIRTUALIZATIONPLATFORM $8,136.80383548 R630SERVERMEDIUMAPPLIANCEVIRTUALIZATIONPLATFORM $10,102.40383551 R630SERVERCMHIGHDUPLEXAPPLIANCEVIRTUALIZATIONPLATFORM $16,836.40383552 R630SERVERVLARGEAPPLIANCEVIRTUALIZATIONPLATFORM$15,153.60388048 R330MIDRANGESERVERASBCE $4,883.20388049 R330MIDRANGESERVERIPOASBCE $4,883.20388052 ASBCECOREPORTWELLCADͲ0230 $1,092.00388053 ASBCECOREPORTWELLCADͲ0230FORIPO $1,092.00389797 R230XLSERVERAVAYAAURAMEDIASERVERSMALL $3,816.40390081 R230XLSERVERIPOFFICEUNIFIEDCOMMUNICATIONS $2,560.00390082 R230XLSERVERIPOFFICEFRANCETELECOM $2,560.00700506755 R6204GBRDIMMFRU $610.40700506770 DL360PG8460WACPOWERSUPPLY $442.40700507969 1006RMEMORYUPGRADEKIT$1,232.00700508924 S8300ESERVER $2,016.00700508955 S8300ESERVERͲNONGSA $2,016.00700510888 ASBCER7SYSTEMSOFTWAREUSB $28.00700511170 R320350WACPOWERSUPPLY $448.00700511171 R320CHASSISFAN $78.40700511172 DELLR320/R330300GB10K2.5INHARDDISKDRIVEW/3.5INCARRFRU $504.00700511588 DL360G8/G9300GB10KHARDDISKDRIVE3DRIVEKIT $3,648.40700511589 DL360G8/G9300GB10KHARDDISKDRIVE2DRIVEKIT $2,805.60700511597 R630300GB10KSAS2.5INHDD$1,400.00Contract No. DMS-17/18-044B Exhibit B        700511599 R630600GB10KSAS2.5INHDD $2,240.00700511602 R630495WACPOWERSUPPLYFRU $560.00700511603 R630750WACPOWERSUPPLY $840.00700511611 R630RAIDBATTERYFRU $840.00700511613 DL360PG8/G9DL380G910KSAS2.5INCHHDDFRU $1,400.00700511615 DL360/380G9600GB10KSAS2.5INHDD $2,240.00700511619 DL360/380G9500WACPOWERSUPPLYFRU $560.00700511620 DL360/380G9800WACPOWERSUPPLY $840.00700511621 DL360/380G9800WDCPOWERSUPPLYFRU $1,120.00700511622 DL360/380G91GbPCIEDUALPORTNIC$840.00700513204 ASBCECADͲ0230PORTWELLPOWERSUPPLY40WDC12VFRU $8.40700513372 DL360PG88GBRDIMMFRU $610.40700514094 ASP120DELLR640SERVERPROFILE2WITHAVPBUNDLE $7,014.24700514095 ASP120DELLR640SERVERPROFILE3WITHAVPBUNDLE $9,320.40700514096 ASP120DELLR640SERVERPROFILE5WITHAVPBUNDLE $18,828.72700514097 ASP130DELLR640SERVERPROFILE2WITHVMSBUNDLE$7,992.00700514098 ASP130DELLR640SERVERPROFILE3WITHVMSBUNDLE $11,016.00700514099 ASP130DELLR640SERVERPROFILE4WITHVMSBUNDLE $13,752.00700514100 ASP130DELLR640SERVERPROFILE5WITHVMSBUNDLE $20,448.00700514176 ASPDELL750WACPOWERSUPPLYUNITFRU $324.00700514177 ASPDELLCHASSISFANFRU $201.60700514178 ASPDELL600GB10KSAS2.5INCHHDDFRU $648.00700514180ASPDELL1GBQUADPORTNICFRU $460.80700514181 ASPDELL1GBDUALPORTNICFRU $151.20700514182 ASPDELL10GBDUALPORTNICFRU $1,008.00700514186 ASPDELLRAIDBATTERYFRU $158.40700514187 ASPDELL8GBMEMORYMODULEFRU $360.00700514188 ASPDELL16GBMEMORYMODULEFRU $648.00700514194 ASP120DELLR640SERVERPROFILE4WITHAVPBUNDLE $11,667.60700514262 ASP110DELLR640SERVERPROFILE3WITHIPOFFICE$7,876.80700514263 ASP110DELLR640SERVERPROFILE3WITHEXPERIENCEPORTAL $7,816.32700514264 ASP110DELLR640SERVERPROFILE3WITHSESSIONBORDERCONTROL $7,873.92700514265 ASP110DELLR640SERVERPROFILE5WITHSESSIONBORDERCONTROL $16,789.68700514272 ASP110DELLR640SERVERPROFILE5WITHAURAMEDIASERVER $14,230.80Contract No. DMS-17/18-044B Exhibit B        700514273 ASP110DELLR640SERVERPROFILE5WITHEQUINOXSTREAMANDRECORD $17,066.88700514312 R6308GBRDIMM $1,120.00700514318 UNIVERSAL8GBDUALINͲLINEMEMORYMODULEFORCSR1ANDCSR2 $492.80700514579 ASP130DELLR640SERVERP51BUNDLEWITHVMSBUNDLE $24,134.40700514861 ASP110DELLSERVERP5AVAYACONTACTCENTERSELECT $17,640.00700514943 48PORTPOLRESWITCHNVͲPLͲ048 $2,764.80700514944 24PORTPOLRESWITCHNVͲPLͲ024$2,144.16700514945 8PORTPOLRESWITCHNVͲPLͲ08 $529.92700514946 POLREADAPTERBUNDLEOFSIXNVͲPLͲPA011Ͳ6 $422.64700514948 ASBCEPORTWELLCAFͲ0251 $616.00700514966 DDR4UNIVERSAL8GBDIMMFORCSR3 $492.80700514967 DCCABLEFORPOWERSHARING4PACKNVͲPLͲDCCBL $32.40700514983 ASPDELLDVD+/ͲRWINTERNALDRIVEWITHBRACKETFRU $91.44700515001 ASBCEPORTWELLCAFͲ0251IPO$616.00700515007 ASP110DELLR340MIDRANGESERVERASBCE $3,456.00700515008 ASP110DELLR340MIDRANGESERVERIPOASBCE $3,456.00700515031 ASPISS10GNICFORHPG8 $590.40700515077 POWERCORDKOREA $12.88700515161 ASP110R340350WACPOWERSUPPLYUNIT $383.04700515168 ASP110R340300GB15KSASHDDFRU $766.80700515177 ACP110DELLR640SERVERPROFILE21PROACTIVECONTACT $6,840.00Servers,Media700507893 CONFR8PLTFRMDVD $26.00Contract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲPODFxThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCPODFx,Hardware700504903 ASPISS1UBLANKMETALFILLERPANEL $23.04700505152 ASPISSC13Ͳ14220VACPOWERCORD3M $30.96700505153 ASPISSC15Ͳ14220VACPOWERCORD3M $46.08700505157 ASPISSCAT6RJ45CABLEGRAY3M $11.52700505170 ASPISSCAT6RJ45CABLEBLACK2M $16.56700505171 ASPISSCAT6RJ45CABLEGRAY2M $7.92700505172 ASPISSCAT6RJ45CABLEBLACK3M $11.52700505173 ASPISSLCͲLCMMFIBERCABLEAQUA1M$38.16700505174 ASPISSLCͲLCMMFIBERCABLEAQUA3M $38.16700505176 COLLABORATIONPODDOCUMENTLOCATINGINSTRUCTIONS $0.00700505177 ASPISSOUTERPACKAGINGMEDIUM $2,592.00700505178 ASPISS4200LABELKIT $46.08700505229 ASPISS1UBLANKMETALVENTEDSHELF $520.56700506004 ASPISSREARDOORMOUNTFANASSEMBLY220V200CFM $310.32700506005 ASPISS1UMETALBLACKPERFORATEDFILLERPANEL $110.88700507450 PODFX5000W210VAC30APRIMARYPDU(NEMAL6)$1,245.60700507451 PODFX5000W210VAC30ASECONDARYPDU(NEMAL6) $1,065.60700507480 PODFX5800W230VAC32APRIMARYPDU(IEC) $1,245.60700507481 PODFX5800W230VAC32ASECONDARYPDU(IEC) $1,065.60700508866 ASPISS1PORT1000BASEͲTSFPTRANSCEIVER $72.00700508868 ASPISSVSP7200TOPOFRACKBUNDLE $63,308.00700508869 ASPISSEMCEXPANSIONCABLEMINIͲSAStoMINIͲSASPAIR2M$435.60700508870 ASPISSEMCEXPANSIONCABLEMINIͲSAStoMINIͲSASPAIR5M $1,098.00700508871 ASPISSEMCEXPANSIONCABLEMINIͲSAStoMINIͲSASPAIR10M $1,263.60700508873 ASPISSSTORAGEEMC3200BASESTORAGEARRAY $28,494.00700508876 ASPISSLCͲLCMMFIBERCABLEAQUA5M $43.20700508877 ASPISSLCͲLCMMFIBERCABLEAQUA10M$50.40700508878 ASPISSLCͲLCMMFIBERCABLEAQUA25M $90.72700509803 ASPISSSTORAGEEMC3200STANDARDEXPANSIONBUNDLE $38,592.00Contract No. DMS-17/18-044B Exhibit B        700509807 ASPISSC13Ͳ14220VACPOWERCORDINTERNATIONAL $61.20700509808 ASPISSC15Ͳ14220VACPOWERCORDINTERNATIONAL $92.16700510086 ASPISSDELIVERYFRAME12U $2,001.60700510089 ASPISSSTRGCS1000Ͳ16TBBASESTORAGEARRAYNETWORK $31,816.80700510095 ASPISSOUTERPACKAGINGLOW $2,592.00700510096 ASPISSOUTERPACKAGINGHIGH $2,592.00700510566 ASPISS42UX24WX42DRACKASSY $7,646.40273898 PODFX4200VMWAREFACTORYASSEMBLYOPTION$29,721.60274010 ASPISSEXTPODVMWAREFACTORYASSEMBLYOPTION $15,357.60305407 ASPISSEXTPODWMWAREFACTORYASSEMBLY $0.00307484 PODFX2400VMWAREFACTORYASSEMBLY $0.00307485 COLLABORATIONPODFOR4200Ͳ1FACTORYASSY $0.00307486 COLLABORATIONPODFOR4200Ͳ2FACTORYASSY $0.00307488 PODFX2400VMWAREFACTORYASSEMBLYOPTION $29,721.60307489 COLLABORATIONPOD2400INTEGRATIONLEVEl2FACASSYOPT $11,851.20307570COLLABORATIONPOD2400INTEGRATIONLEVEl3FACASSYOPT $11,851.20402497 ASPINTEGRATEDSTACKSOLUTDEFAULTIPVMWAREFACTORYASSEMBLYOPT $24,840.00700510090 ASPISSSTRGCS1000Ͳ33TBBASESTORAGEARRAYNETWORK $62,395.20700510097 ASPISSDELIVERYFRAME24U $2,602.80700510568 ASPISSHPͲDL360CABLEMGMTARM $72.72700510569 ASPISS1UBRUSHFILLERPANEL $103.68700510573 ASPISSCAT6RJ45CABLEGRAY5M $15.12700510574 ASPISSCAT6RJ45CABLEBLACK5M$15.12700510576 ASPISSSTORAGEEMC3200HIGHPERFORMANCEEXPANSIONBUNDLE $88,048.80700510577 ASPISSSTORAGEEMC3200HIGHCAPACITYBUNDLE $38,592.00700510578 ASPISSSTRGCS1000Ͳ16TBEXPANSIONBUNDLE $35,002.80700510579 ASPISSSTRGCS1000Ͳ33TBEXPANSIONBUNDLE $64,713.60700512934 ASPISS3UPERFORATEDMETALPANELAVAYABANNER $336.96700512935 ASPISS128GBMEMORYEXPANSIONKITFORHPGEN9V4$3,675.60700512989 ASPISSH2680Ͳ12128300VMEPSERVERBUNDLE $19,562.40700513518 ASPISS128GBMEMORYEXPANSIONKITFORHPGEN8 $4,363.20700513653 ASPISS128GBMEMORYEXPANSIONKITFORHPGEN9V5 $5,050.80700513660 ASPISS1PORT1000BASEͲSXSFPDDI(LC) $310.32700513661 ASPISS1PORT1000BASEͲLXSFPDDI(LC) $774.00Contract No. DMS-17/18-044B Exhibit B        700513662 ASPISS1PORT1000BASEͲTSFP(RJͲ45) $315.36700513663 ASPISS1PORT10GIGABITͲSRSFP+(LC)MULTIͲMODEFIBREUPTO300M $763.20700513664 ASPISS1PORT10GIGABITͲERSFP+(LC)SINGLEMODEUPTO40KM $4,590.00700513665 ASPISS1PORT10GIGABITͲLRSFP+(LC)SINGLEMODEUPTO10KM $1,911.60700513666 ASPISS1PORT10GIGABITSFP+DIRECTATTACHCABLEͲ10M$394.56700513667 ASPISS1PORT10GIGABITSFP+DIRECTATTACHCABLEͲ5M $355.68700513668 ASPISS1PORT10GIGABITSFP+DIRECTATTACHCABLEͲ3M $275.76700514101 ASPISSH6132Ͳ28192300REPLACEMENTSERVER $24,537.60700514102 ASPISSH6132Ͳ28192300VMEPSERVERBUNDLE $40,042.80700514103 ASPISS192GBMEMORYEXPANSIONKITFORHPG10SERVER $10,101.60700514107 ASPISS42UX24WX48DBLACKRACKASSEMBLY$7,153.20700514109 ASPISS5KW210VAC30A1GPRIMARYPDU(NEMA) $1,648.80700514110 ASPISS5KW210VAC30A1GSECONDARYPDU(NEMA) $1,479.60700514111 ASPISS5.8KW230VAC32A1GPRIMARYPDU(IEC) $1,648.80700514112 ASPISS5.8KW230VAC32A1GSECONDARYPDU(IEC) $1,648.80700514294 ASPISSPASSIVESFP+DIRECTATTACHCABLE3M $123.84PODFx,Media306210 PODFXR2ORCHESTRATIONSUITELIC $36,348.00306222 PODFXR2UNISPHEREBLOCKELEMENTMANAGEMENTLICENSE/E $0.00306232 PODFXR2POSVISUALIZATIONMANAGEREXTENSIONLICENSE $5,148.00339025 PODFX2.04200INTEGRATIONBUNDLE $8,287.20380220 PODFX2.0EXTENSIONINTEGRATIONBUNDLE $4,629.60381317 PODFX2.02400INTEGRATIONBUNDLE $8,287.20700513602 ASPISSMSCOSUPGRADEMEDIAKIT $0.00PODFx,Model297698 ASPISSMODELNEWMODEL $0.00304108 ASPISSMODELUPGRADE $0.00304109 ASPISSMODELADDITIONS $0.00PODFx,SoftwareLicense305420 PODFXR2SECUREREMOTEACCESSLICENSE $41.08306893 PODFX2.0VPFMINCREMENTALLICENSE $4.24700504854 COLLABORATIONPODR1POSFAULT&PERFORMANCEVEVAPP/E $0.00700504894 COLLABORATIONPODR1POSFLOWMANAGEMENTMODULEVEVAPP/E $0.00700504895 COLLABORATIONPODR1POSCONFIGURATIONMANAGEMENTVEVAPP/E $0.00Contract No. DMS-17/18-044B Exhibit B        700505094 COLLABORATIONPODR1POSVISUALIZATIONVEVAPP/E $0.00700505159 COLLABORATIONPODR1POSPOLICYMANAGEMENTMODULEVEVAPP/E $0.00700506682 COLLABORATIONPODR1VMMANAGEMENTMODULE/E $0.00306220 PODFXR2VSP7000SOFTWARE $0.00306221 PODFXR2VSP4850SOFTWARE $0.00306223 PODFXR2PODORCHESTRATIONSUITEVMESOFTWARE/E $0.00306224 PODFXR2VMESOFTWARE/E $0.00306225 PODFXR2VMWESOFTWARE$0.00306226 PODFXR2POSFAULT&PERFORMANCEVEVAPP/E $0.00306227 PODFXR2POSVISUALIZATIONVEVAPP/E $0.00306228 PODFXR2POSCONFIGURATIONMANAGEMENTVEVAPP/E $0.00306229 PODFXR2POSFLOWMANAGEMENTMODULEVEVAPP/E $0.00306230 PODFXR2POSPOLICYMANAGEMENTMODULEVEVAPP/E $0.00306231 PODFXR2VMMANAGEMENTMODULE/E$0.00306233 PODFXR2POSVISUALIZATIONMANAGEREXTENSIONVEVAPP/E $0.00307755 PODFXR2EMCBASESOFTWARE $0.00307756 PODFX2.0VMEMANAGEMENTSERVERSOFTWARE $0.00307757 PODFXR2VMEEXTENSIONSERVERSOFTWARE $0.00307758 PODFXR2VSP7200SOFTWARE $0.00384680 AVAYAORCHESTRATORR4BASICLIC:DS $10,363.60384689 AVAYAORCHESTRATORR4ENHANCEDLIC:DS $33,800.00384691 AVAYAORCHESTRATORR42500MONITORINGLIC:DS $13,743.60384692AVAYAORCHESTRATORR4ENHANCEDUPGRADELIC:DS $26,000.00384694 ASPISSR4INTEGRATIONBUNDLE $10,299.60384695 ASPISSR4VMEPLUSSW $0.00384696 ASPISSR4EXTMVIRTUALSERVICESPLATFORM7200SW $0.00384697 ASPISSR4EXTMVIRTUALSERVICESPLATFORM4850SW $0.00384698 ASPISSR4NIMBLEBASESW $0.00385400 PODFXR3ORCHESTRATIONSUITELICENSE $36,348.00385401 PODFXR3VSP7000SOFTWARE $0.00385402 PODFXR3VSP4850SOFTWARE$0.00385403 PODFXR3VMWESOFTWARE $0.00385404 PODFXR3POSFAULT&PERFORMANCEVEVAPP/E $0.00385405 PODFXR3POSVISUALIZATIONVEVAPP/E $0.00Contract No. DMS-17/18-044B Exhibit B        385406 PODFXR3POSCONFIGURATIONMANAGEMENTVEVAPP/E $0.00385407 PODFXR3POSFLOWMANAGEMENTMODULEVEVAPP/E $0.00385408 PODFXR3POSPOLICYMANAGEMENTMODULEVEVAPP/E $0.00385409 PODFXR3VMMANAGEMENTMODULE/E $0.00385410 PODFXR3PODVISUALIZATIONMANAGEREXTENSIONLICENSE $5,148.00385411 PODFXR3PODVISUALIZATIONMANAGEREXTENSIONVEVAPP/E $0.00385412ASPISSR3EMCBASESOFTWARE $0.00385414 PODFXR3VMEEXTENSIONSERVERSOFTWARE $0.00385415 PODFXR3VSP7200SOFTWARE $0.00385416 PODFX3.04200INTEGRATIONBUNDLE $8,287.20385417 PODFX3.02400INTEGRATIONBUNDLE $8,287.20385418 PODFXR3VMEPLUSSOFTWARE $0.00385419 PODFXR3SECUREREMOTEACCESSLICENSE $41.08385420 PODFX3.0VPFMINCREMENTALLICENSE $4.24385635 PODFXR3HPBASESOFTWARE$0.00391515 ASPISSR4VSP7200TORPLDSPREMIERLICENSE $0.00395870 ASPISSR3VMENTERPRISETOENTERPRISEPLUSUPGRADEKIT $1,191.60395871 ASPISSR3VMSTANDARDTOENTERPRISEPLUSUPGRADEKIT $4,802.40PODFx,Tracking382573 PODFXR2VMEPLUSSOFTWARE $0.00384699 PODFXALSQUICKSTARTTRAINING/E $0.00390752 PODFXR4VMEPLUSEXTPODSERVERSOFTWARE $0.00390754 PODFXR4VMEPLUSSOFTWARE $0.00Contract No. DMS-17/18-044B Exhibit B        ServiceCategory1ͲAvayaIPOfficeThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCIPOffice,Platforms,IPOffice,Hardware407786631 POWERCORDAUSTRALIA $12.88407790591 POWERCORDINDIA$12.88408161453 POWERCORDARGENTINA $22.40700213440 IPOFFICEISDNCABLERJ45/RJ453MRED $3.23700213457 IPOFFICEEXPANSIONCABLERJ45/RJ451MBLUE $10.24700213481 IPOFFICECABLELANRJ45/RJ453MGREY $16.00700289747 IPOFFICEPOWERLEAD(EARTHED)UK $10.24700289762 IPOFFICEPOWERLEAD(EARTHED)EUROPEANCEE7/7 $10.24700289770 POWERCORD18AWG10AmpACUS/NORTHAMERICA $12.16700293095 IPOLICDONGLEIP400FEATKEYSERIALKEYSERIAL$60.16700293905 IPOFFICEBARRIERBOX1UPANEL $16.64700385495 IPOFFICEPHONEBARRIERBOX(101V) $53.76700417231 IPOFFICEIP500EXTENSIONCARDPHONE8 $665.60700417330 IPOFFICEIP500EXTENSIONCARDDIGITALSTATION8 $369.92700417413 IPOFFICEIP500TRUNKCARDBASICRATE4UNIVERSAL $319.36700417421 IPOFFICEIP500TRUNKCARDBASICRATE8UNIVERSAL $535.04700417439 IPOFFICEIP500TRUNKCARDPRIMARYRATEUNIVERSALSINGLE$639.36700417462 IPOFFICEIP500TRUNKCARDPRIMARYRATEUNIVERSALDUAL $1,068.80700426224 IPOFFICEB/5800IP500EXPANSIONMODULEPHONE30 $2,688.00700429194 IPOFFICEIP500BLANKINGPLATEKIT $33.92700429202 IPOFFICEIP500RACKMOUNTINGKIT $40.32700430150 IPOFFICEIP500WALLMOUNTINGKIT $26.24700431778 IPOFFICEIP500EXTENSIONCARDPHONE2 $168.32700449473 IPOFFICEIP500EXPANSIONMODULEANALOGTRUNK16 $1,683.20700449507 IPOFFICEIP500EXPANSIONMODULEPHONE16$1,782.40700458649 IPOFFICE500BASICRATES0CONVERTERCABLE $33.92700472871 IPOFFICEEXPANSIONCABLERJ45/RJ452MYELLOW $13.44700472889 IPOFFICEIP500EXPANSIONCARD4PORT $665.60700476005 IPOFFICE500VERSION2CONTROLUNIT $437.12Contract No. DMS-17/18-044B Exhibit B        700476021 IPOFFICEIP500VERSION2COMBINATIONCARDBRI $403.84700479702 IPOFFICEIP500V2SYSTEMSDCARDAͲLAW $33.92700479710 IPOFFICEIP500V2SYSTEMSDCARDMUͲLAW $33.92700500699 IPOFFICEIP500EXPANSIONMODULEDS16ADIGITALSTATIONRJ21 $1,542.40700500758 IPOFFICEIP500EXTENSIONCARDTCMͲ8DIGITALSTATION8 $369.92700501518 IPOFFICEIP500MEDIACARDVOICECODINGMODULE32TAA$605.44700503100 D160IPDECTHANDSETWITHCHARGERNORTHAMERICA $87.88700503101 D160IPDECTHANDSETWITHCHARGEREUROPE $87.88700503104 D100IPDECTREPEATERNORTHAMERICA $70.20700503164 IPOFFICEIP500TRUNKANALOG4UV2 $268.80700503227 9600DUALHEADSETADAPTERKIT $21.32700504031 IPOFFICEMEDIACARDVOICE(VCM)CODINGMODULE32V2 $117.76700504032 IPOFFICEMEDIACARDVOICE(VCM)CODINGMODULE64V2 $235.52700504556IPOFFICEIP500V2COMBOCARDATMV2 $403.84700504587 IPODEMOKITCASELG $538.24700504737 D100IPDECTBASESTATIONNORTHAMERICA $128.44700504738 D100IPDECTBASESTATIONEUROPE $128.44700509377 IPOFFICEIP500TRUNKCARDT1(J)PRIDUAL $639.36700507449 IPOFFICEUNIFIEDCOMMUNICATIONSMODULEV2 $726.40700504897 IPOFFICEIP500V2COMBOCARDATM4V2TAA $403.84700511215 IPOFFICER10+POWERHARDWAREDEMOKITNORTHAMERICA$1,360.00700511216 IPOFFICER10+POWERHARDWAREDEMOKITINTERNATIONAL $1,360.00700515108 IPOIP500EXPANSIONMODULEPHONE30TAA $2,688.00IPOffice,Platforms,IPOffice,Media700478068 IPOFFICEDVDTEXTTOSPEECHSET $12.80700500528 IPOFFICEDVDR6.0USER/ADMINSETMAINTENANCERELEASE $12.80700504525 IPOFFICER8.1ANYWHEREDEMODVD $12.80700513402 IPOFFICE/IPOFFICEͲSELECTR10.1LXINSTALLDVD $12.80700513403 IPOFFICE/IPOFFICEͲSELECTR10.1VIRTUALIZEDLXINSTALLDVD $12.80700513404 IPOFFICE/IPOFFICEͲSELECTR10.1USER/ADMINDVD $12.80700513657 IPOFFICE/IPOFFICESELECTR11LINUXINSTALLDVD $13.44700513658 IPOFFICE/IPOFFICESELECTR11VIRTUALIZEDLINUXINSTALLDVD$13.44700513659 IPOFFICE/IPOFFICESELECTR11USER/ADMINDVD $13.44IPOffice,Platforms,IPOffice,PowerContract No. DMS-17/18-044B Exhibit B        405362641 POWERCORDUSA$12.88IPOffice,Platforms,IPOffice,SoftwareLicense215180 IPOFFICELICENSEIP500PRIADD2T1CHANNELSLIC:CU $128.64308398 IPOFFICESELECTR9.1ASIPPVOICEMAILPRO2PLDSLIC:DS $672.00308399 IPOFFICESELECTR9.1ASIPPAVIPENDPT1PLDSLIC:CU $27.52308620 IPOFFICESELECTR9.1ASIPPSERVEREDITIONPLDSLIC:DS $1,120.00339007 IPOFFICESELECTR9.1RECEPTIONIST1PLDSLIC:CU $560.64339009 IPOFFICESELECTR9.1CTIPLDSLIC:DS$589.44339094 IPOFFICER9.1SMLINESIPTRUNKLIC:CU $0.00339141 IPOFFICESELECTR9.1VOICEMAILPRO2PLDSLIC:DS $1,680.00339142 IPOFFICESELECTR9.13RDPARTYIPENDPOINT1PLDSLIC:CU $158.72339144 IPOFFICESELECTR9.1TAPIWAVRFA4PLDSLIC:DS $1,891.20339145 IPOFFICER9+ASIPPAVAYAIPENDPOINT1PLDSLIC:CU $20.48339146 IPOFFICER9+ASIPPVOICEMAILPRO2PLDSLIC:CU$490.24339149 IPOFFICESELECTR9.1TTSPROLINUXPLDSLIC:DS $656.00339151 IPOFFICESELECTR9.1IPSECVPNPLDSLIC:DS $467.20339153 IPOFFICESELECTR9.1CONTACTRECORDERPLDSLIC:DS $1,404.80339154 IPOFFICESELECTR9.1SIPTRNK1PLDSLIC:CU $69.12339156 IPOFFICESELECTR9.1VOICEMAILPROUMS1PLDSLIC:CU $58.88339158 IPOFFICESELECTR9.1IP500T1ADD2CHPLDSLIC:DS$177.92339159 IPOFFICESELECTR9.1IP500E1ADD2CHPLDSLIC:DS $83.84339160 IPOFFICESELECTR9.1IP500E1ADD8CHPLDSLIC:DS $261.76339161 IPOFFICESELECTR9.1IP500E1ADD22CHPLDSLIC:DS $561.28339162 IPOFFICESELECTR9.1IP500E1R2ADD2CHPLDSLIC:DS $181.76339163 IPOFFICESELECTR9.1IP500E1R2ADD8CHPLDSLIC:DS$607.36339164 IPOFFICESELECTR9.1IP500E1R2ADD22CHPLDSLIC:DS $1,363.20339165 IPOFFICESELECTR9.1POWERUSER1PLDSLIC:CU $158.72339168 IPOFFICESELECTR9.1OFFICEWORKERTOPOWERUSER1PLDSLIC:CU $58.88339173 IPOFFICESELECTR9.1OFFICEWORKER1PLDSLIC:CU $92.80339175 IPOFFICESELECTR9.1AVAYAIPENDPOINT1PLDSLIC:CU $69.12339183 IPOFFICESELECTR9.1SMLINESIPTRUNKPLDSLIC:CU$0.00339185 IPOFFICESELECTR9.1WEBCOLLABUSER1PLDSLIC:CU $45.44339187 IPOFFICE3RDPARTYSERVERIPOSSTRACKER $0.00339193 IPOFFICESELECTR9.1SERVEREDITIONPLDSLIC:DS $2,803.20Contract No. DMS-17/18-044B Exhibit B        339194 IPOFFICESELECTR9.1VIRTUALIZEDSEPLDSLIC:DS $3,363.20339199 IPOFFICESELECTR9.1ACCSENABLEMENTPLDSLIC:DS $0.00339200 IPOFFICER9.1AVAYATTSWINDOWSPLDSLIC:DS $462.72339202 IPOFFICER9.13RDPARTYTTSPLDSLIC:DS $264.32339204 IPOFFICER9.1VOICEMAILPROUMS1PLDSLIC:CU $42.88339206 IPOFFICER9+MOBILETOPOWERUSER1UPLIFTPLDSLIC:CU $48.00339207 IPOFFICER9+OFFICEWORKERTOPWRUSER1UPLIFTPLDSLIC:CU$41.60339209 IPOFFICEBRANCHR9.1WEBLMPLDSLIC:DS $34.56339210 IPOFFICER9.1SMLINESIPTRUNKPLDSLIC:CU $0.00339211 IPOFFICEBRANCHR9.1SYSTEMPLDSLIC:DS $0.00339212 IPOFFICER9.1ESSENTIALEDITIONPLDSLIC:DS $337.92339213 IPOFFICER9.1ESSENTIALEDITIONTRIALPLDSLIC:DS $0.00339214 IPOFFICER9.1PREFERREDVOICEMAILPROPLDSLIC:DS$1,292.80339215 IPOFFICER9.1PREFERREDVOICEMAILPROTRIALPLDSLIC:DS $0.00339216 IPOFFICER9.1SERVEREDITIONPLDSLIC:DS $2,044.80339217 IPOFFICER9.1VIRTUALIZEDSEPLDSLIC:DS $2,454.40339220 IPOFFICER9.1SOFTWAREONLYSERVEREDITIONPLDSLIC:DS $1,904.00339223 IPOFFICECENTRALIZEDBRANCHR9.1UPLIFTPLDSLIC:DS $136.32339224 IPOFFICER9.1ACCSENABLEMENTPLDSLIC:DS $0.00340051 IPOFFICER9.1WEBCOLLABORATIONUSER1PLDSLIC:CU$33.28370521 IPOFFICESELECTR9.1ASIPPVRTULZDSEREVEREDITIONPLDSLIC:DS $1,347.20370522 IPOFFICESELECTR9.1ASIPPSERVEREDITIONRUSSIAPLDSLIC:DS $1,120.00370523 IPOFFICESELECTR9.1ASIPPVRTLZDSERVEREDITIONRUSSIAPLDSLIC:DS $1,347.20370524 IPOFFICESELECTMIGRATIONR9.1IP500E1ADD22CHPLDSLIC:DU $151.68370525 IPOFFICER9.1ASIPPESSENTIALEDITIONPLDSLIC:DS$135.04370526 IPOFFICER9.1ASIPPPREFERREDVOICEMAILPROPLDSLIC:DS $517.12370527 IPOFFICER9.1ASIPPSERVEREDITIONPLDSLIC:DS $819.20370528 IPOFFICER9.1ASIPPVIRTUALIZEDSERVEREDITIONPLDSLIC:DS $982.40370530 IPOFFICER9.1ASIPPVIRTUALIZEDSERVEREDITIONRUSSIAPLDSLIC:DS $819.20380034 IPOFFICESELECTMIGRATIONR9.1IP500E1ADD8CHPLDSLIC:DS $71.04380310 IPOFFICESELECTMIGRATIONR9.1RECEPTIONIST1PLDSLIC:CU$151.68380311 IPOFFICESELECTMIGRATIONR9.1CTIPLDSLIC:DS $159.36380312 IPOFFICESELECTMIGRATIONR9.1VOICEMAILPRO2PLDSLIC:CU $453.12380313 IPOFFICESELECTMIGRATIONR9.13RDPTYIPENDPOINT1PLDSLIC:CU $42.88Contract No. DMS-17/18-044B Exhibit B        380314 IPOFFICESELECTMIGRATIONR9.1TAPIWAV4PLDSLIC:CU $510.72380315 IPOFFICESELECTMIGRATIONR9.1TTSPROLINUX1PLDSLIC:CU $177.28380316 IPOFFICESELECTMIGRATIONR9.1IPSECVPNPLDSLIC:DS $126.08380317 IPOFFICESELECTMIGRATIONR9.1CONTACTRECORDERPLDSLIC:DS $379.52380318 IPOFFICESELECTMIGRATIONR9.1SIPTRUNK1PLDSLIC:CU $18.56380319 IPOFFICESELECTMIGRATIONR9.1VOICEMAILPROUMS1PLDSLIC:CU$16.00380320 IPOFFICESELECTMIGRATIONR9.1IP500T1ADD2CHANNELPLDSLIC:DS $48.00380321 IPOFFICESELECTMIGRATIONR9.1IP500E1ADD2CHANNELPLDSLIC:DS $22.40380322 IPOFFICESELECTMIGRATIONR9.1IP500E1R2ADD2CHPLDSLIC:DS $48.64380323 IPOFFICESELECTMIGRATIONR9.1POWERUSER1PLDSLIC:CU $42.88380324 IPOFFICESELECTMIGRATIONR9.1OFFICEWORKER1PLDSLIC:CU$24.96380325 IPOFFICESELECTMIGRATIONR9.1AVAYAIPENDPOINT1PLDSLIC:CU $18.56380326 IPOFFICESELECTMIGRATIONR9.1BTRACEPLDSLIC:DS $1.32380327 IPOFFICESELECTMIGRATIONR9.1VIDEOSOFTPHONEMACPLDSLIC:CU $37.76380328 IPOFFICESELECTMIGRATIONR9.1SESMGRLNSIPTRNKPLDSLIC:DS $0.00380329 IPOFFICESELECTMIGRATIONR9.1WEBCOLLABUSER1PLDSLIC:CU$12.80380330 IPOFFICESELECTMIGRATIONR9.1SERVEREDITIONPLDSLIC:DS $758.40380331 IPOFFICESELECTMIGRATIONR9.1VIRTUALIZEDSRVREDPLDSLIC:DS $908.80380335 IPOFFICESELECTMIGRATIONR9.1ACCSENABLEMENTPLDSLIC:DS $0.00380778 IPOFFICESELECTMIGRATIONR9.1IP500E1R2ADD8CHPLDSLIC:DS $163.84380779 IPOFFICESELECTMIGRATIONR9.1IP500E1R2ADD22CHPLDSLIC:DS$368.00380981 IPOFFICER9.1+E1/T1TRACKING $0.00380982 IPOFFICER9.1+SIPTRUNKINGTRACKING $0.00380983 IPOFFICER9.1+SUPPORTADVANTAGEFORBRANCHTRACKING $0.00381427 OPERATIONSSUPPORTSYSTEMR1.X $0.00307318 IPOͲSELECTR10+RECEPTIONIST1LIC:CU $560.64307320 IPOͲSELECTR10+CTILIC:DS $589.44307322 IPOͲSELECTR10+VOICEMAILPRO2LIC:DS $1,680.00307325 IPOͲSELECTR10+TAPIWAVE4LIC:DS$1,891.20307326 IPOͲSELECT10AVAYATTSPROLINUXPLDSLIC:DS $656.00307327 IPOͲSELECTR10+AVAYATTSPROLINUXTRIALLIC:DS $0.00307328 IPOͲSELECTR10+IPSECVPNLIC:DS $467.20307330 IPOͲSELECT10CONTACTRECORDERPLDSLIC:DS $1,404.80307331 IPOͲSELECTR10+CONTACTRECORDERTRIALLIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B        307332 IPOͲSELECTR10+SIPTRUNK1LIC:CU $69.12307334 IPOͲSELECTR10+VOICEMAILPROUNIFIEDMESSAGINGSERVER1LIC:CU $58.88307335 IPOͲSELECTR10+VOICEMAILPROUNIFIEDMESSAGINGSRVR5TRLLIC:CU $0.00307336 IPOͲSELECTR10+IP500T1ADDITIONAL2CHANNELSLIC:DS $177.92307337 IPOͲSELECTR10+IP500E1ADDITONAL2CHANNELSLIC:DS $83.84307338 IPOͲSELECTR10+IP500E1ADDITONAL8CHANNELSLIC:DS $261.76307339 IPOͲSELECTR10+IP500E1ADDITONAL22CHANNELSLIC:DS$561.28307340 IPOͲSELECTR10+IP500E1R2ADDITONAL2CHANNELSLIC:DS $181.76307341 IPOͲSELECTR10+IP500E1R2ADDITONAL8CHANNELSLIC:DS $607.36307342 IPOͲSELECTR10+IP500E1R2ADDITONAL22CHANNELSLIC:DS $1,363.20307343 IPOͲSELECT10POWERUSER1PLDSLIC:CU $158.72307344 IPOͲSELECT10POWERUSER5TRIALPLDSLIC:CU $0.00307345 IPOͲSELECT10OFFICEWORKERTOPOWERUSER1UPLIFTPLDSLIC:CU$58.88307346 IPOͲSELECT10OFFICEWORKER1PLDSLIC:CU $92.80307347 IPOͲSELECTR10+OFFICEWORKER5TRIALLIC:CU $0.00307350 IPOͲSELECTR10+AVAYAIPENDPOINT1LIC:CU $69.12382508 IPOFFICER10+DEMOADDRECEPTIONIST1LIC:CU $6.40382687 IPOFFICER10+RECEPTIONIST1LIC:CU $396.16382688 IPOFFICER10+RECEPTIONIST5TRIALLIC:CU $0.00382689 IPOFFICER10+CTILIC:DS $416.64382753 IPOFFICER9.1POWERUSER1PLDSLIC:CU$112.00382754 IPOFFICER9.1TELEWORKER1PLDSLIC:CU $98.56382761 IPOFFICER9.1MOBILEWORKER1PLDSLIC:CU $58.88382762 IPOFFICER9.1OFFICEWORKER1PLDSLIC:CU $65.28382791 IPOFFICER10+ASIPPAVAYAIPENDPOINT1LIC:CU $20.48382792 IPOFFICER10+ASIPPVOICEMAILPRO2LIC:CU $490.24382793 IPOFFICER10ASIPPESSENTIALEDITIONPLDSLIC:DS$135.04382794 IPOFFICER10ASIPPPREFERREDVOICEMAILPROPLDSLIC:DS $517.12382795 IPOFFICER10ASIPPSERVEREDITIONPLDSLIC:DS $819.20382796 IPOFFICER10ASIPPVIRTUALIZEDSERVEREDITIONPLDSLIC:DS $982.40382802 IPOR10VOICEMAILPROTRACKING $0.00382803 IPOR10E1/T1TRACKING $0.00382804 IPOR10SIPTRUNKINGTRACKING $0.00382805 IPOR10SAFORBRANCHTRACKING $0.00Contract No. DMS-17/18-044B Exhibit B        382914 IPOͲSELECTR10+BTRACELIC:DS $4.63382917 IPOͲSELECTR10+SESSIONMANAGERLINESIPTRUNKLIC:CU $0.00382918 IPOͲSELECTR10+WEBCOLLABORATIONUSER1LIC:CU $45.44382919 IPOͲSELECTR10+WEBCOLLABORATION5TRIALLIC:CU $0.00382920 IPOͲSELECT10SERVEREDITIONPLDSLIC:DS $2,803.20382921 IPOͲSELECT10VIRTUALIZDSERVEREDITIONPLDSLIC:DS $3,363.20382922 IPOͲSELECTR10MEDIAENCRYPTIONDISABLEMENTPLDSLIC:DS $0.00382924 IPOͲSELECTR10+ACCSENABLEMENTLIC:DS$0.00383071 IPOFFICER10+VOICEMAILPRO2LIC:CU $1,187.20383072 IPOFFICER10+3RDPARTYIPENDPOINT1LIC:CU $112.00383074 IPOFFICER10+TAPIWAVE4LIC:CU $1,337.60383075 IPOFFICER10AVAYATTSWINDOWSPLDSLIC:DS $462.72383077 IPOFFICER10+3RDPARTYTTSLIC:DS $264.32383079 IPOFFICER10AVAYATTSPROLINUXPLDSLIC:CU $462.72383080 IPOFFICER10+AVAYATTSPROLINUXTRIALLIC:CU$0.00383081 IPOFFICER10+IPSECVPNLIC:DS $330.24383083 IPOFFICER10CONTACTRECORDERPLDSLIC:DS $992.00383084 IPOFFICER10+CONTACTRECORDERTRIALLIC:DS $0.00383085 IPOFFICER10+SIPTRUNK1LIC:CU $49.28383086 IPOFFICER10+SIPTRUNK5TRIALLIC:CU $0.00383087 IPOFFICER10+IP500VOICENETWORKING4LIC:CU $459.52383088 IPOFFICER10+IP500VOICENETWORKING4TRIALLIC:DS$0.00383089 IPOFFICER10+VOICEMAILPROUNIFIEDMESSAGINGSERVER1LIC:CU $42.88383090 IPOFFICER10+VMPROUNIFIEDMESSAGINGSERVER5TRIALLIC:CU $0.00383091 IPOFFICER10+IP500T1ADDITIONAL2CHANNELSLIC:CU $125.44383092 IPOFFICER10+IP500E1ADDITONAL2CHANNELSLIC:CU $59.52383093 IPOFFICER10+IP500E1ADDITONAL8CHANNELSLIC:CU $184.96383094 IPOFFICER10+IP500E1ADDITONAL22CHANNELSLIC:CU$396.80383095 IPOFFICER10+IP500E1R2ADDITONAL2CHANNELSLIC:CU $128.64383096 IPOFFICER10+IP500E1R2ADDITONAL8CHANNELSLIC:CU $429.44383097 IPOFFICER10+IP500E1R2ADDITONAL22CHANNELSLIC:CU $963.20383098 IPOFFICER10POWERUSER1PLDSLIC:CU $112.00383100 IPOFFICER10MOBILETOPOWERUSER1UPLIFTPLDSLIC:CU $48.00383101 IPOFFICER10OFFICEWORKERTOPOWERUSER1UPLIFTPLDSLIC:CU$41.60Contract No. DMS-17/18-044B Exhibit B        383102 IPOFFICER10TELEWORKER1PLDSLIC:CU $98.56383104 IPOFFICER10MOBILEWORKER1PLDSLIC:CU $58.88383106 IPOFFICER10OFFICEWORKER1PLDSLIC:CU $65.28383107 IPOFFICER10+OFFICEWORKER5TRIALLIC:CU $0.00383110 IPOFFICER10+AVAYAIPENDPOINT1LIC:CU $48.00383111 IPOFFICER10+AVAYAIPENDPOINT5TRIALLIC:CU $0.00383112 IPOFFICER10+BTRACELIC:DS $3.30383113 IPOFFICER10+SOFTPHONE1LIC:DS$98.56383117 IPOFFICEBRANCHR10WEBLMPLDSLIC:CU $33.28383118 IPOFFICEBRANCHR10+CENTRALIZEDENDPOINTLIC:CU $0.66383119 IPOFFICER10IPENDPOINTTOCMR7CORESUITEPLDSLIC $131.20383120 IPOFFICER10+SESSIONMANAGERLINESIPTRUNKLIC:CU $0.00383121 IPOFFICER10+DEMOADDOFFICEWORKER1LIC:CU $6.40383122 IPOFFICER10+WEBCOLLABORATIONUSER1LIC:CU$33.28383123 IPOFFICER10+WEBCOLLABORATION5TRIALLIC:CU $0.00383125 IPOFFICER10ESSENTIALEDITIONPLDSLIC:DS $337.92383126 IPOFFICER10ESSENTIALEDITIONTRIALPLDSLIC:DS $0.00383127 IPOFFICER10+ESSENTIALEDITIONEMBEDDEDVM2CHANNELSLIC:CU $264.32383128 IPOFFICER10PREFERREDVOICEMAILPROPLDSLIC:DS $1,292.80383129 IPOFFICER10PREFERREDVOICEMAILPROTRIALPLDSLIC:DS $0.00383130 IPOFFICER10SERVEREDITIONPLDSLIC:DS$2,044.80383131 IPOFFICER10VIRTUALIZDSERVEREDITIONPLDSLIC:DS $2,454.40383132 IPOFFICER10MEDIAENCRYPTIONDISABLEMENTPLDSLIC:DS $0.00383134 IPOFFICER10+ACCSENABLEMENTLIC:DS $0.00383150 IPOFFICESELECTR10+ASIPPAVIPENDPT1LIC:CU $20.48383151 IPOFFICESELECTR10+ASIPPVOICEMAILPRO2LIC:DS $490.24383152 IPOFFICESELECTR10ASIPPSERVEREDITIONPLDSLIC:DS$1,120.00383153 IPOFFICESELECTR10ASIPPVIRTUALIZEDSERVEREDITIONPLDSLIC:DS $1,347.20383154 IPOFFICER10+DEMOBUNDLEIP500V2LIC:CU,DS $32.00383155 IPOFFICER10+DEMOBUNDLESERVEREDITION/VIRTUALIZEDSELIC:CU,DS $32.00383504 IPOFFICER10+DEMOADDSMLINESIPTRUNK1LIC:CU $0.00383505 IPOFFICER10+DEMOADDSIPTRUNK1LIC:CU $6.40383506 IPOFFICER10+DEMOADDVIDEOSOFTPHONEMAC1LIC:CU$6.40383507 IPOFFICER10+DEMOADDTTSPROLINUX1LIC:DS $208.00Contract No. DMS-17/18-044B Exhibit B        383508 IPOFFICER10+DEMOADDWEBCOLLABORATIONUSER1LIC:CU $6.40383509 IPOFFICER10+DEMOADDTTSWINDOWS1LIC:DS $208.00383582 IPOFFICER10+CTI/ELIC:DS $0.00383583 IPOFFICER10CONTACTRECORDERPLDS/ELIC:DS $0.00383584 IPOFFICER10+AVAYAIPENDPOINT1/ELIC:CU $0.00383585 IPOFFICER10+VOICEMAILPRO1/ELIC:CU $0.00383594 IPOFFICESELECTR10+CTI/ELIC:DS$0.00383595 IPOFFICESELECTR10CONTACTRECORDERPLDS/ELIC:DS $0.00383596 IPOFFICESELECTR10+AVAYAIPENDPOINT1/ELIC:CU $0.00383597 IPOFFICESELECTR10+VOICEMAILPRO1/ELIC:DS $0.00383630 IPOFFICER10+RECEPTIONIST1ADIMIGRATIONLIC:CU $0.00383631 IPOFFICER10+CTIADIMIGRATIONLIC:DS $0.00383632 IPOFFICER10+VOICEMAILPRO2ADIMIGRATIONLIC:CU$0.00383633 IPOFFICER10+3RDPARTYIPENDPOINT1ADIMIGRATIONLIC:CU $0.00383634 IPOFFICER10+TAPIWAVE4ADIMIGRATIONLIC:CU $0.00383635 IPOFFICER10AVAYATTSWINDOWSADIMIGRATIONLIC:DS $0.00383636 IPOFFICER10+3RDPARTYTTSADIMIGRATIONLIC:DS $0.00383637 IPOFFICER10AVAYATTSPROLINUXADIMIGRATIONLIC:CU $0.00383638 IPOFFICER10+IPSECVPNADIMIGRATIONLIC:DS$0.00383639 IPOFFICER10CONTACTRECORDERADIMIGRATIONLIC:DS $0.00383640 IPOFFICER10+SIPTRUNK1ADIMIGRATIONLIC:CU $0.00383641 IPOFFICER10+IP500VOICENETWORKING4ADIMIGRATIONLIC:CU $0.00383642 IPOFFICER10+VOICEMAILPROUNIFIEDMSGNGSRVR1ADIMIGLIC:CU $0.00383643 IPOFFICER10+IP500T1ADDITIONAL2CHANNELSADIMIGRATIONLIC:CU $0.00383644 IPOFFICER10+IP500E1ADDITONAL2CHANNELSADIMIGRATIONLIC:CU$0.00383645 IPOFFICER10+IP500E1R2ADDITONAL2CHANNELSADIMIGRATIONLIC:CU $0.00383646 IPOFFICER10POWERUSER1ADIMIGRATIONLIC:CU $0.00383647 IPOFFICER10TELEWORKER1ADIMIGRATIONLIC:CU $0.00383648 IPOFFICER10MOBILEWORKER1ADIMIGRATIONLIC:CU $0.00383649 IPOFFICER10OFFICEWORKER1ADIMIGRATIONLIC:CU$0.00383651 IPOFFICER10+AVAYAIPENDPOINT1ADIMIGRATIONLIC:CU $0.00383652 IPOFFICER10+BTRACEADIMIGRATIONLIC:DS $0.00383653 IPOFFICER10+SOFTPHONE1ADIMIGRATIONLIC:DS $0.00383655 IPOFFICER10+SESSMANAGERLINESIPTRUNKADIMIGRATIONLIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B        383656 IPOFFICER10+WEBCOLLABORATIONUSER1ADIMIGRATIONLIC:CU $0.00383657 IPOFFICER10ESSENTIALEDITIONMIGRATIONUPGRADELIC:DS $223.36383658 IPOFFICER10+ESSNTLEDEMBEDDEDVM2CHNNLSADIMIGRATIONLIC:CU $0.00383659 IPOFFICER10PREFERREDVOICEMAILPROMIGRATIONUPGRADELIC:DS $147.20383660 IPOFFICER10SERVEREDITIONADIMIGRATIONUPGLIC:DS $479.36383661 IPOFFICER10+DEMOADD3RDPARTYIPENDPOINT1LIC:CU$6.40383663 IPOFFICER10+ACCSENABLEMENTADIMIGRATIONLIC:DS $0.00383664 IPOFFICESELECTR10+RECEPTIONISTUPLIFTLIC:CU $164.48383665 IPOFFICESELECTR10+CTIUPLIFTLIC:DS $172.80383666 IPOFFICESELECTR10+VOICEMAILPRO1UPLIFTLIC:CU $246.40383667 IPOFFICESELECTR10+3RDPARTYIPENDPOINT1UPLIFTLIC:CU $46.72383668 IPOFFICESELECTR10+TAPIWAV1UPLIFTLIC:CU$138.24383669 IPOFFICESELECTR10TTSPROLINUX1UPLIFTPLDSLIC:CU $193.28383670 IPOFFICESELECTR10+IPSECVPNUPLIFTLIC:DS $136.96383671 IPOFFICESELECTR10CONTACTRECORDERUPLIFTPLDSLIC:DS $412.80383672 IPOFFICESELECTR10+SIPTRUNK1UPLIFTLIC:CU $19.84383673 IPOFFICESELECTR10+VOICEMAILPROUMS1UPLIFTLIC:CU $16.00383674 IPOFFICESELECTR10+IP500T1ADD1CHANNELUPLIFTLIC:DS$26.24383675 IPOFFICESELECTR10+IP500E1ADD1CHANNELUPLIFTLIC:DS $9.60383678 IPOFFICESELECTR10IP500E1R2ADD1CHANNELUPLIFTPLDSLIC:DS $22.40383681 IPOFFICESELECTR10POWERUSER1UPLIFTPLDSLIC:CU $46.72383682 IPOFFICESELECTR10OFFICEWORKER1UPLIFTPLDSLIC:CU $27.52383683 IPOFFICESELECTR10+AVAYAIPENDPOINT1UPLIFTLIC:CU$19.84383684 IPOFFICESELECTR10+BTRACEUPLIFTLIC:DS $1.32383685 IPOFFICESELECTR10VIDEOSOFTPHONEMACUPLIFTPLDSLIC:CU $37.76383686 IPOFFICESELECTR10+SESMGRLNSIPTRNKUPLIFTLIC:DS $0.00383687 IPOFFICESELECTR10+WEBCOLLABUSER1UPLIFTLIC:CU $12.16383688 IPOFFICESELECTR10SERVEREDITIONUPLIFTPLDSLIC:DS$758.40383689 IPOFFICESELECTR10VIRTUALIZEDSRVREDUPLTPLDSLIC:DS $908.80383691 IPOFFICER10+DEMOADDAVAYAIPENDPOINT1LIC:CU $6.40383693 IPOFFICESELECTR10+ACCSENABLEMENTUPLIFTLIC:DS $0.00383695 IPOFFICESELECTR10MEDIAENCRYPDISABLEMENTUPLIFTPLDSLIC:DS $0.00383696 IPOFFICER10+RECEPTIONIST1UPGRADEPLDSLIC:CU $0.00383697 IPOFFICER10+CTIUPGRADELIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B        383698 IPOFFICER10+VOICEMAILPRO1UPGRADELIC:CU $0.00383699 IPOFFICER10+3RDPARTYIPENDPOINT1UPGRADELIC:CU $0.00383700 IPOFFICER10+TAPIWAVE1UPGRADELIC:CU $0.00383701 IPOFFICER10AVAYATTSWINDOWSUPGRADEPLDSLIC:DS $0.00383702 IPOFFICER10+3RDPARTYTTSUPGRADELIC:DS $0.00383703 IPOFFICER10AVAYATTSPROLINUXPLDSUPGRADELIC:CU $0.00383704 IPOFFICER10+IPSECVPNUPGRADELIC:DS$0.00383705 IPOFFICER10CONTACTRECORDERUPGRADEPLDSLIC:DS $0.00383706 IPOFFICER10+SIPTRUNK1UPGRADELIC:CU $0.00383707 IPOFFICER10+IP500VOICENETWORKING1UPGRADELIC:CU $0.00383708 IPOFFICER10+VMPROUNIFIEDMSSGNGSERVER1UPGRADELIC:CU $0.00383709 IPOFFICER10+IP500T1ADDITIONAL1CHANNELUPGRADELIC:CU $0.00383710 IPOFFICER10+IP500E1ADDITONAL1CHANNELUPGRADELIC:CU$0.00383711 IPOFFICER10+TELEWORKERTOPOWERUSER1UPLIFTLIC:CU $19.84383713 IPOFFICER10+IP500E1R2ADDITONAL1CHANNELUPGRADELIC:CU $0.00383714 IPOFFICER10BASICEDITIONPLDSLIC:DS $0.00383715 IPOFFICER10BASICEDITIONMIGRATIONUPGRADEPLDSLIC:DS $64.00383716 IPOFFICER10POWERUSER1UPGRADEPLDSLIC:CU $0.00383717IPOFFICER10TELEWORKER1PLDSUPGRADELIC:CU $0.00383718 IPOFFICER10MOBILEWORKER1UPGRADEPLDSLIC:CU $0.00383719 IPOFFICER10OFFICEWORKER1UPGRADEPLDSLIC:CU $0.00383720 IPOFFICER10+AVAYAIPENDPOINT1UPGRADELIC:CU $0.00383721 IPOFFICER10+BTRACEUPGRADELIC:DS $0.00383722 IPOFFICER10+SOFTPHONE1UPGRADELIC:DS $0.00383724 IPOFFICEBRANCHR10WEBLMUPGRADEPLDSLIC:CU$12.80383725 IPOFFICEBRANCHR10+CENTRALIZEDENDPOINTUPGRADELIC:CU $0.00383726 IPOFFICER10+SESSIONMANAGERLINESIPTRUNKUPGRADELIC:CU $0.00383727 IPOFFICER10+DEMOADDPOWERUSER1LIC:CU $6.40383728 IPOFFICER10+WEBCOLLABORATIONUSER1UPGRADELIC:CU $0.00383729 IPOFFICER10ESSENTIALEDITIONUPGRADEPLDSLIC:DS $223.36383730 IPOFFICER10+ESSENTIALEDEMBEDDEDVM1CHUPGRADELIC:CU$0.00383731 IPOFFICER10PREFERREDVOICEMAILPROUPGRADEPLDSLIC:DS $147.20383732 IPOFFICER10SEVEREDITION/VIRUATLIZEDPLDSUPGRADEPLDSLIC:DS $479.36383734 IPOFFICER10+DEMOADDMOBILEWORKER1LIC:CU $6.40Contract No. DMS-17/18-044B Exhibit B        383735 IPOFFICER10+ACCSENABLEMENTUPGRADELIC:DS $0.00383738 IPOFFICESELECTR10+RECEPTIONIST1UPGRADELIC:CU $0.00383739 IPOFFICESELECTR10+CTIUPGRADELIC:DS $0.00383740 IPOFFICESELECTR10+VOICEMAILPRO1UPGRADELIC:DS $0.00383741 IPOFFICESELECTR10+3RDPARTYIPENDPOINT1UPGRADELIC:CU $0.00383742 IPOFFICESELECTR10+TAPIWAVE1UPGRADELIC:DS $0.00383743 IPOFFICESELECTR10AVAYATTSPROLINUXUPGRADEPLDSLIC:DS$0.00383744 IPOFFICESELECTR10+IPSECVPNUPGRADELIC:DS $0.00383745 IPOFFICESELECTR10CONTACTRECORDERUPGRADEPLDSLIC:DS $0.00383746 IPOFFICESELECTR10+SIPTRUNK1UPGRADELIC:CU $0.00383747 IPOͲSELECTR10+VMPROUNIFIEDMESSAGINGSRVR1UPGRADELIC:CU $0.00383748 IPOͲSELECTR10+IP500T1ADDITIONAL1CHANNELUPGRADELIC:DS$0.00383749 IPOͲSELECTR10+IP500E1ADDITONAL1CHANNELUPGRADELIC:DS $0.00383752 IPOͲSELECTR10+IP500E1R2ADDITONAL1CHANNELUPGRADELIC:DS $0.00383755 IPOFFICESELECTR10POWERUSER1UPGRADEPLDSLIC:CU $0.00383756 IPOFFICESELECTR10OFFICEWORKER1UPGRADEPLDSLIC:CU $0.00383757 IPOFFICESELECTR10+AVAYAIPENDPOINT1UPGRADELIC:CU $0.00383758 IPOFFICESELECTR10+BTRACEUPGRADELIC:DS$0.00383760 IPOͲSELECTR10+SESSIONMANAGERLINESIPTRUNKUPGRADELIC:CU $0.00383761 IPOFFICESELECTR10+WEBCOLLABORATIONUSER1UPGRADELIC:CU383762 IPOFFICESELECTR10SE/VRTLZDUPGRADEPLDSLIC:DS $624.00383764 IPOFFICER10+DEMOADDTELEWORKER1LIC:CU $6.40383766 IPOFFICESELECTR10+ACCSENABLEMENTUPGRADELIC:DS $0.00385535 IPOFFICER9+IPENDPOINTTOCMR7CORESUITEPLDSLIC$106.60385844 IPOFFICEBRANCHR10WEBLMENTITLEDUPGRADEPLDSLIC:CU $0.00385845 IPOFFICESELECT10SERVEREDVRTLZDENTITLEDUPGRADEPLDSLIC:DS $0.00386883 IPOFFICEͲSELECTR10AVAYAIPENDPOINT1MIGRATIONLIC:CU $0.00386996 IPOR10PREFERREDVOICEMAILPROMIGRATIONENTITLEUPGLIC:CU $0.00393089 IPOFFICER10VRTLZDSERVEREDITIONENTITLEDADIMIGLIC:DS$0.00393284 IPOFFICER10VIRTUALIZEDSERVEREDITIONADIMIGRATIONLIC:DS $479.36393290 IPOFFICER10+INTEGRATEDCONTACTREPORTERAGENT1LIC:CU $0.00393291 IPOFFICER10+INTEGRATEDCONTACTREPORTERSUPERVISOR1LIC:CU $0.00393292 IPOFFICER10+INTEGRATEDCONTACTREPORTERAGENT1DEMOLIC:CU $6.40393293 IPOFFICER10+INTEGRATEDCNTCTREPORTERSUPERVISOR1DEMOLIC:CU $6.40Contract No. DMS-17/18-044B Exhibit B        393296 IPOFFICER10+MEDIAMANAGERLIC:DS $764.80393297 IPOFFICESELECTR10+MEDIAMANAGERLIC:DS $1,184.00394191 IPOFFICESELECTR10+INTEGRATEDCONTACTREPORTERAGENT1LIC:CU $0.00394192 IPOFFICESELECTR10+INTEGCRSUPERVISOR1LIC:CU $0.00394193 IPOFFICER10+INTEGCRAGENTTOSELECTUPLIFTLIC:CU $0.00394194 IPOFFICER10+INTEGCRSUPERVISORTOSELECTUPLIFTLIC:CU $0.00394195 IPOFFICER10+MEDIAMANAGERTOSELECTUPLIFTLICENSELIC:DS$425.60394196 IPOFFICER10+MEDIAMANAGERDEMOLICENSELIC:DS $6.40394398 MEDIALR5.0BASICPACKETSECOMLICENSELIC:CU $2,028.00394399 MEDIALR5.0EXTPACKETASECOMLICENSELIC:CU $1,521.00394810 MEDIALR5.0EXTPACKETBSECOMLICENSELIC:CU $3,042.00395894 IPOFFICER10SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS $409.60395895 IPOFFICESELECTR10SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS$560.00396278 IPOFFICER11TELEWORKERTOPOWERUSER1UPLIFTPLDSLIC:CU $20.48396279 IPOFFICER11MEDIAENCRYPTIONDISABLEMENTUPGRADELIC:DS $0.00396314 IPOFFICER11AVAYATTSWINDOWSLIC:DS $462.72396315 IPOFFICER11AVAYATTSPROLINUXLIC:CU $462.72396316 IPOFFICER11POWERUSER1LIC:CU $112.00396317 IPOFFICER11POWERUSER5TRIALLIC:CU $0.00396318 IPOFFICER11MOBILETOPOWERUSER1UPLIFTLIC:CU$48.00396319 IPOFFICER11OFFICEWORKERTOPOWERUSER1UPLIFTLIC:CU $41.60396440 IPOFFICER11TELEWORKER1LIC:CU $98.56396441 IPOFFICER11MOBILEWORKER1LIC:CU $58.88396442 IPOFFICER11OFFICEWORKER1LIC:CU $65.28396444 IPOFFICER11BASICEDITIONLIC:DS $0.00396445 IPOFFICER11ESSENTIALEDITIONLIC:DS $337.92396446 IPOFFICER11ESSENTIALEDITIONTRIALLIC:DS$0.00396447 IPOFFICER11PREFERREDVOICEMAILPROLIC:DS $1,292.80396448 IPOFFICER11PREFERREDVOICEMAILPROTRIALLIC:DS $0.00396449 IPOFFICER11SERVEREDITIONLIC:DS $2,044.80396450 IPOFFICER11VIRTUALIZEDSERVEREDITIONLIC:DS $2,454.40396451 IPOFFICER11MEDIAENCRYPTIONDISABLEMENTLIC:DS $0.00396452 IPOFFICER11BRANCHWEBLMPLDSLIC:CU $33.28396453 IPOFFICER11IPENDPOINTTOCMR7CORESUITEPLDSLIC:NU,CU,SR$106.60Contract No. DMS-17/18-044B Exhibit B        396454 IPOFFICER11VOICEMAILPROTRACKING $0.00396455 IPOFFICER11E1/T1TRACKING $0.00396456 IPOFFICER11SIPTRUNKINGTRACKING $0.00396457 IPOFFICER11SAFORBRANCHTRACKING $0.00396458 IPOFFICER11BRANCHWEBLMUPGRADEPLDSLIC:CU $12.80396459 IPOFFICER11BRANCHWEBLMENTITLEDUPGRADEPLDSLIC:CU $0.00396460 IPOFFICER11ASIPPESSENTIALEDITIONLIC:DS $135.04396461 IPOFFICER11ASIPPPREFERREDVOICEMAILPROLIC:DS$517.12396462 IPOFFICER11ASIPPSERVEREDITIONLIC:DS $819.20396463 IPOFFICER11ASIPPVIRTUALIZEDSERVEREDITIONLIC:DS $982.40396464 IPOFFICER10+MEDIAMANAGER/ELIC:DS $0.00396465 IPOFFICER11AVAYATTSWINDOWSADIMIGRATIONLIC:DS $0.00396466 IPOFFICER11AVAYATTSPROLINUXADIMIGRATIONLIC:CU $0.00396467 IPOFFICER11POWERUSER1ADIMIGRATIONLIC:CU $0.00396468 IPOFFICER11TELEWORKER1ADIMIGRATIONLIC:CU$0.00396469 IPOFFICER11MOBILEWORKER1ADIMIGRATIONLIC:CU $0.00396470 IPOFFICER11OFFICEWORKER1ADIMIGRATIONLIC:CU $0.00396472 IPOFFICER11BASICEDITIONMIGRATIONUPGRADELIC:DS $64.00396473 IPOFFICER11BASICEDITIONMIGRATIONENTITLEUPGRADELIC:DS $0.00396474 IPOFFICER11ESSENTIALEDITIONMIGRATIONUPGRADELIC:DS $223.36396475 IPOFFICER11ESSENTIALEDITIONMIGRATIONENTITLEUPGRADELIC:DS$0.00396476 IPOFFICER11PREFERREDVOICEMAILPROMIGRATIONUPGRADELIC:DS $147.20396477 IPOFFICER11PREFERREDVOICEMAILPROMIGRATIONENTITLEUPGLIC:CU $0.00396478 IPOFFICER11VIRTUALIZEDSERVEREDITIONADIMIGRATIONLIC:DS $479.36396479 IPOFFICER11VIRTUALIZEDSERVEREDITIONENTITLEDADIMIGLIC:DS $0.00396480 IPOFFICER11SERVEREDITIONADIMIGRATIONUPGRADELIC:DS $479.36396481 IPOFFICER11SERVEREDITIONADIMIGRATIONENTITLEUPGLIC:DS$0.00396482 IPOFFICER10+MEDIAMANAGERADIMIGRATIONLIC:DS $0.00396483 IPOFFICER11AVAYATTSWINDOWSUPGRADELIC:DS $0.00396484 IPOFFICER11AVAYATTSPROLINUXUPGRADELIC:CU $0.00396485 IPOFFICER11POWERUSER1UPGRADELIC:CU $0.00396486 IPOFFICER11TELEWORKER1UPGRADELIC:CU $0.00396487 IPOFFICER11MOBILEWORKER1UPGRADELIC:CU $0.00396488 IPOFFICER11OFFICEWORKER1UPGRADELIC:CU$0.00Contract No. DMS-17/18-044B Exhibit B        396490 IPOFFICER11BASICEDITIONUPGRADELIC:DS $64.00396491 IPOFFICER11ESSENTIALEDITIONUPGRADELIC:DS $223.36396492 IPOFFICER11PREFERREDVOICEMAILPROUPGRADELIC:DS $147.20396493 IPOFFICER11SERVEREDITION/VIRTUALIZEDUPGRADELIC:DS $479.36396494 IPOFFICER11CONTACTRECORDERTOMEDIAMANAGERUPGRADELIC:DS $0.00396495 IPOFFICESELECTR11TTSPROLINUX1UPLIFTLIC:CU $193.28396496 IPOFFICESELECTR11POWERUSER1UPLIFTLIC:CU$46.72396497 IPOFFICESELECTR11OFFICEWORKER1UPLIFTLIC:CU $27.52396499 IPOFFICESELECTR11SERVEREDITIONUPLIFTLIC:DS $758.40396500 IPOFFICESELECTR11VIRTUALIZEDSRVREDUPLTLIC:DS $908.80396501 IPOFFICESELECTR11MEDIAENCRYPTIONDISABLEMENTUPLIFTLIC:DS $0.00396502 IPOFFICEͲSELECTR11AVAYATTSPROLINUXLIC:DS $656.00396503 IPOFFICEͲSELECTR11POWERUSER1LIC:CU $158.72396504IPOFFICEͲSELECTR11POWERUSER5TRIALLIC:CU $0.00396505 IPOFFICEͲSELECTR11OFFICEWORKERTOPOWERUSER1UPLIFTLIC:CU $58.88396506 IPOFFICEͲSELECTR11OFFICEWORKER1LIC:CU $92.80396508 IPOFFICEͲSELECTR11SERVEREDITIONLIC:DS $2,803.20396509 IPOFFICEͲSELECTR11VIRTUALIZEDSERVEREDITIONLIC:DS $3,363.20396510 IPOFFICEͲSELECTR11MEDIAENCRYPTIONDISABLEMENTLIC:DS $0.00396511 IPOFFICESELECTR11ASIPPSERVEREDITIONLIC:DS$1,120.00396512 IPOFFICESELECTR11ASIPPVIRTUALIZEDSERVEREDITIONLIC:DS $1,347.20396513 IPOFFICESELECTR10+MEDIAMANAGER/ELIC:DS $0.00396515 IPOFFICESELECTR11AVAYATTSPROLINUXUPGRADELIC:DS $0.00396516 IPOFFICESELECTR11POWERUSER1UPGRADELIC:CU $0.00396517 IPOFFICESELECTR11OFFICEWORKER1UPGRADELIC:CU $0.00396519 IPOFFICESELECTR11SERVEREDITION/VIRTUALIZEDUPGRADELIC:DS$624.00396520 IPOFFICESELECTR11CONTACTRECORDERTOMEDIAMANAGERUPGLIC:DS $0.00396538 IPOFFICER11SERVEREDITIONTOVIRTUALIZDSERVEREDUPLIFTLIC:DS $409.60396539 IPOFFICESELECTR11SERVEREDITIONTOVIRTUALIZDSEUPLIFTLIC:DS $560.00396590 IPOFFICER9+SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS $409.60396591 IPOFFICESELECTR9+SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS$560.00396690 IPOFFICESELECTR11MEDIAENCRYPTIONDISABLEMENTUPGRADELIC:DS $0.00399510 AVAYACALLREPORTING1Ͳ100USERSLIC:CU $1,187.84399511 AVAYACALLREPORTING1Ͳ250USERSLIC:CU $2,227.84Contract No. DMS-17/18-044B Exhibit B        399512 AVAYACALLREPORTING1Ͳ500USERSLIC:CU $3,715.20399513 AVAYACALLREPORTING1Ͳ1000USERSLIC:CU $4,457.60399514 AVAYACALLREPORTING1Ͳ2000USERSLIC:CU $7,430.40399516 AVAYACALLREPORTINGEXPANSIONFROM100Ͳ250USERSLIC:CU $1,040.64399517 AVAYACALLREPORTINGEXPANSIONFROM250Ͳ500USERSLIC:CU $1,488.00399518 AVAYACALLREPORTINGEXPANSIONFROM500Ͳ1000USERSLIC:CU $745.60399519 AVAYACALLREPORTINGEXPANSIONFROM1000Ͳ2000USERSLIC:CU$2,972.80399522 AVAYACALLREPORTINGCUSTOMREPORTSLIC:CU $1,187.84399523 AVAYACALLREPORTINGRECORDINGLIBRARYLIC:CU $1,187.84399524 AVAYACALLREPORTINGREALTIMEAGENTSEATLIC:CU $221.44399525 AVAYACALLREPORTINGDASHBOARDSEATLIC:CU $147.20399526 AVAYACALLREPORTINGSKILLSBASEDAGENTLIC:CU $221.44399527 AVAYACALLREPORTINGCONTACTCENTERVOICEAGENTBUNDLELIC:CU $384.00399528 AVAYACALLREPORTINGQUEUEDCALLBACKBASELICENSELIC:CU $2,227.84399529 AVAYACALLREPORTINGADDITIONALQUEUEDCALLBACKPORTLIC:CU$297.60399530 AVAYACALLREPORTING1Ͳ100USERSGLOBALLIC:CU $1,187.84399531 AVAYACALLREPORTING1Ͳ250USERSGLOBALLIC:CU $2,227.84399532 AVAYACALLREPORTING1Ͳ500USERSGLOBALLIC:CU $3,715.20399533 AVAYACALLREPORTINGRECORDINGPORTLIC:CU $297.60399547 AVAYACALLREPORTING1Ͳ1000USERSGLOBALLIC:CU $4,457.60399548 AVAYACALLREPORTING1Ͳ2000USERSGLOBALLIC:CU $7,430.40399549 AVAYACALLREPORTINGEXPANSIONFROM100Ͳ250USERSGLOBALLIC:CU$1,040.64399550 AVAYACALLREPORTINGEXPANSIONFROM250Ͳ500USERSGLOBALLIC:CU $1,488.00399551 AVAYACALLREPORTINGEXPANSIONFROM500Ͳ1000USERSGLOBALLIC:CU $745.60399552 AVAYACALLREPORTINGEXPANSIONFROM1000Ͳ2000USERSGLOBALLIC:CU $2,972.80399554 AVAYACALLREPORTINGCUSTOMREPORTSGLOBALLIC:CU $1,187.84399555 AVAYACALLREPORTINGRECORDINGLIBRARYGLOBALLIC:CU $1,187.84399556 AVAYACALLREPORTINGREALTIMEAGENTSEATGLOBALLIC:CU$221.44399557 AVAYACALLREPORTINGDASHBOARDSEATGLOBALLIC:CU $147.20399558 AVAYACALLREPORTINGSKILLSBASEDAGENTGLOBALLIC:CU $221.44399559 AVAYACALLREPORTINGCONTACTCENTERVOICEAGENTBUNDLEGLOBALLIC:CU $384.00399560 AVAYACALLREPORTINGQUEUEDCALLBACKBASELICENSEGLOBALLIC:CU $2,227.84399561 AVAYACALLREPORTINGADDITIONALQUEUEDCALLBACKPORTGLOBALLIC:CU $297.60399562 AVAYACALLREPORTINGRECORDINGPORTGLOBALLIC:CU$297.60Contract No. DMS-17/18-044B Exhibit B        399771 IPOFFICER10+FULLSTACKGLOBALDEMOPURCHASEPROGDEMOLICBNDL $620.00400131 AVAYACALLREPORTINGMULTIMEDIA $230.40400279 AVAYACALLREPORTINGMULTIMEDIAGLOBAL $230.40401543 IPOFFICER11DEMOBUNDLESMALLLIC:CU,DS $32.00IPOffice,Platforms,IPOffice,Tracking339197 IPOFFICESELECTR9.1VIRTUALIZEDAPPSERVERTRACKER $0.00388573 MCBAVAYAORDERNEW $0.00388574 MCBAVAYAORDERADDITIONS $0.00390329 IPOFFICER10500V2CLOUDSERVERTRACKING $0.00400953 SIPFORPARTNERSTRACKING $0.00IPOffice,Platforms,IPOffice500,Hardware700501510 IPOFFICE500VERSION2CONTROLUNITTAA $437.12700501511 IPOFFICE500EXPANSIONMODULEANALOGTRUNK16TAA $1,683.20700501512 IPOFFICEIP500EXTENSIONCARDDIGITALSTATION8TAA $369.92700501514 IPOFFICE500TRUNKCARDPRIMARYRATEUNIVERSALSINGLETAA $639.36700501515 IPOFFICEIP500TRUNKCARDBASICRATE4UNIVERSALTAA $319.36700501516 IPOFFICE500EXPANSIONMODULEDIGITALSTATION16TAA$1,542.40700501517 IPOFFICE500TRUNKCARDPRIMARYRATEUNIVERSALDUALTAA $1,068.80700503160 IPOFFICEIP500WALLMOUNTINGKITV3 $50.56700511093 IPOFFICEIP500DIGITALSTATION16BV2RJ45 $1,513.60700511094 IPOFFICEIP500DIGITALSTATION30BV2RJ45 $2,492.80700514248 R220/R2301TB7200HARDDISKDRIVEFRU $656.00700514259 R220/R2302TB7200HARDDISKDRIVEFRU $656.00IPOffice,Platforms,IPOffice500,SoftwareLicense273733 IPOFFICEVIRTUALIZEDAPPLICATIONSERVERTRACKING $0.00273780 IPOFFICER9+TRACKINGFORBRANCHDEPLOYMENT $0.00273783 IPOFFICER9+3RDPARTYIPENDPOINT1PLDSLIC:CU $112.00273900 IPOFFICER9+AVAYAIPENDPOINT1PLDSLIC:CU $49.28273913 IPOFFICER9ESSENTIALEDITIONPLDSLIC:DS $327.04273916 IPOFFICER9+IP500E1ADD2CHANNELPLDSLIC:CU $59.52273919 IPOFFICER9+IP500E1R2ADD2CHANNELPLDSLIC:CU$128.64273921 IPOFFICER9+IP500T1ADD2CHANNELPLDSLIC:CU $125.44273941 IPOFFICER9+SIPTRUNK1PLDSLIC:CU $49.28273945 IPOFFICER9+SOFTPHONEPLDSLIC:DS $98.56Contract No. DMS-17/18-044B Exhibit B        302400 IPOR9SAFORBRANCHTRACKING $0.00306495 IPOFFICER9IPOCONTACTCENTERVOICEAGENTLIC:DS $428.80306496 IPOFFICER9IPOCONTACTCENTERMULTICHANNELAGTLIC:DS $257.28306497 IPOFFICER9IPOCONTACTCENTERSUPERVISORLIC:DS $771.20IPOffice,Platforms,IPOfficeCore,SoftwareLicense271162 IPOR9E1/T1TRACKING $0.00271163 IPOR9SIPTRUNKINGTRACKING $0.00273978 IPOFFICEBRANCHR9+CENTRALIZEDENDPOINTPLDSLICENSELIC:CU $0.66IPOffice,Applications,IPOfficeCompactContactCenter,SoftwareLicense308392 IPOFFICER9+IPOFFICECONTACTCENTERBASESERVEREDITIONLIC:DS $1,443.20308393 IPOFFICER9+IPOFFICECONTACTCENTERBASEIP500V2TOSELIC:DS $0.00308394 IPOFFICER9+IPOFFICECONTACTCENTERBASEIP500V2LIC:DS $1,443.20308395 IPOFFICER9+IPOFFICECONTACTCENTERMULTICHANNELAGENTLIC:DS $257.28308396 IPOFFICER9+SELECTIPOCONTACTCENTERMULTICHANNELAGENTLIC:DS$257.28308397 IPOFFICER9+IPOFFICECONTACTCENTERSUPERVISORLIC:DS $771.20339498 IPOFFICER9+SELECTIPOFFICECONTACTCENTERSUPERVISORLIC:DS $771.20339499 IPOFFICER9+IPOFFICECONTACTCENTERVOICEAGENTLIC:DS $428.80339550 IPOFFICER9+SELECTIPOCONTACTCENTERVOICEAGENTLIC:DS $428.80339552 IPOFFICER9+SELECTIPOCONTACTCENTERBASESERVEREDITIONLIC:DS$1,443.20339553 IPOFFICER9+IPOCONTACTCENTERIP500V2TOSESELECTLIC:DS $0.00380171 IPOFFICEMIGR9+IPOFFICECONTACTCENTERBASESRVREDITIONLIC:DS $793.60380172 IPOFFICEMIGR9+IPOFFICECONTACTCENTERBASEIP500V2LIC:DS $793.60380173 IPOFFICEMIGRATIONR9+IPOFFICECONTACTCENTERSUPERVISORLIC:DS $424.32380174 IPOFFICEMIGRATIONR9+IPOFFICECONTACTCENTERVCEAGENTLIC:DS$236.16380801 IPOFFICER9+IPOFFICEFORCONTACTCENTERWALLBOARDUSERLIC:DS $508.80308411 IPOFFICEMIGR10IPOFFICECONTACTCENTERWALLBOARDUSERLIC:DS $279.68382797 IPOFFICER10IPOCCBASEIP500V2UPGRADELIC:DS $723.20383133 IPOFFICER10IPOCCBASESERVEREDITIONUPGRADELIC:DS $723.20383138 IPOFFICER10IPOCCBASESERVEREDITIONLIC:DS $1,443.20383139 IPOFFICER10IPOCCBASEIP500V2TOSERVEREDLIC:DS$0.00383570 IPOFFICER10IPOCCBASEIP500V2LIC:DS $1,443.20383571 IPOFFICER10IPOCCMULTICHANNELAGTLIC:DS $257.28383572 IPOFFICER10IPOCCSUPERVISORLIC:DS $771.20Contract No. DMS-17/18-044B Exhibit B        383573 IPOFFICER10IPOCCVOICEAGENTLIC:DS $428.80383574 IPOFFICER10IPOCCWALLBOARDUSERLIC:DS $508.80383578 IPOFFICER10MIGRATIONIPOCCBASESERVEREDITIONLIC:DS $793.60383579 IPOFFICER10MIGRATIONIPOCCBASEIP500V2LIC:DS $793.60383580 IPOFFICER10MIGRATIONIPOCCSUPERVISORLIC:DS $424.32383581 IPOFFICER10MIGRATIONIPOCCVOICEAGENTLIC:DS $236.16383712 IPOFFICEMIGR9+IPOFFICECONTACTCENTERWALLBOARDUSERLIC:DS$279.68386089 IPOFFICER10IPOCCCHROMEVOICEAGENTNARUPGRADELIC:DS,CU,SR $0.00386150 IPOFFICER10IPOCCCHROMESUPERVISORNARUPGRADELIC:DS,CU,SR $0.00386177 IPOFFICER10IPOCCMULTICHANNELAGENTUPGRADELIC:DS $0.00386178 IPOFFICER10IPOCCSUPERVISORUPGRADELIC:DS $0.00386179 IPOFFICER10IPOCCVOICEAGENTUPGRADELIC:DS $0.00386180 IPOFFICER10IPOCCWALLBOARDUSERUPGRADELIC:DS$0.00386370 IPOIPOCCAGTCHROMER1GOOGLECMCUPGNAR/ELIC:DS,SR $0.00386371 IPOIPOCCAGTCHROMER1GOOGLECMCUPGENTLNAR/ELIC:DS,SR $0.00393020 IPOFFICECONTACTCENTERDEMOSOFTWARELICENCEBUNDLELIC:DS $192.00IPOffice,Applications,IPOfficeVoiceMessagingPro,Hardware700479645 IPOFFICEPOWERSUPPLYUNIT24V2.5AEARTHEDKIT $99.84700502085 IPOFFICE24PAIR/SINGLEPAIRRJ45ADAPTER $110.72IPOffice,Applications,IPOfficeVoiceMessagingPro,Media700502693 IPOFFICER8+TTSPRODVDSET $12.80IPOffice,Applications,IPOfficeVoiceMessagingPro,SoftwareLicense271160 IPOR9VMPROTRACKING $0.00273953 IPOFFICER9+VOICEMAILPRO2PLDSLIC:CU $1,187.20Contract No. DMS-17/18-044B Exhibit B        ServiceCategory2ͲSIPTrunkingPartNumberDescriptionNRCMRCA200001 SIPtoTDMgateway$0.00 $157.71A200002 WestERSperTN$0.00 $0.31SW911ͲEGWEVL WestEGW2,500LicenseBlock$7,425.00 $0.00A200003 IPTollFree/CallingPlan/CallingPlanG/N/A/perconcurrentcall$0.00 $0.00A200004 IPTollFree/FeaturesͲIPInfoPack/IPInfoPackͲStandard/N/A/perconcurrentcall $0.00 $30.00A200005 IPTollFree/FeaturesͲIPInfoPack/IPInfoPackSetupFee/N/A/persite$0.00 $0.00A200006 IPTollFree/FeaturesͲIPInfoPack/IPInfoPackwithoutMCID/N/A/percall $0.00 $0.04A200007 IPTollFree/Setup/SiteSetupFee/N/A/persite$0.00 $0.00A200008 IPTollFree/FeaturesͲIPCourtesyTransfer/IPCourtesyTransfer/N/A/perconcurrentcall$0.00 $40.00A200009 IPTollFree/FeaturesͲIPCourtesyTransfer/IPCourtesyTransfer/N/A/perattempt $0.00 $0.21A200010 IPTollFree/FeaturesͲIPCourtesyTransfer/IPCourtesyTransfertoNonͲ8YYOffͲNet/N/A/perminute $0.00 $0.05A200011 IPTollFree/FeaturesͲIPRedirect/RedirectͲSetUp/N/A/persite$0.00$0.00A200012 IPTollFree/FeaturesͲIPRedirect/RedirectwithDataForwarding0Ͳ5,000/N/A/perredirectattempt $0.00 $0.10A200013 IPTollFree/FeaturesͲIPRedirect/RedirectwithDataForwarding5,001Ͳ10,000/N/A/perredirectattempt$0.00 $0.09A200014 IPTollFree/FeaturesͲIPRedirect/RedirectwithDataForwarding10,001+/N/A/perredirectattempt$0.00 $0.09A200015 IPTollFree/FeaturesͲIPRedirect/RedirectwithoutDataForwarding0Ͳ5,000/N/A/perredirectattempt $0.00 $0.08A200016 IPTollFree/FeaturesͲIPRedirect/RedirectwithoutDataForwarding5,001Ͳ10,000/N/A/perredirectattempt$0.00 $0.07A200017 IPTollFree/FeaturesͲIPRedirect/RedirectwithoutDataForwarding10,001+/N/A/perredirectattempt$0.00 $0.07A200018 IPTollFree/N/A/Inbound/Interstate/USNationwide/BilledMinutes $0.00 $0.01A200019 IPTollFree/N/A/Inbound/Interstate/Canada/BilledMinutes$0.00 $0.05A200020 IPTollFree/N/A/Inbound/Intrastate/Florida/BilledMinutes$0.00 $0.01A200021 RouteIt!PertollͲfreenumberper999account(max$750/moperaccount)$0.00 $150.00A200022 AnnouncementFeaturesͲGenericandBasicAnnouncements/PerAnnouncementPlayed$0.00 $0.07A200023 AnnouncementFeaturesͲGenericandBasicAnnouncements/PerMinuteofAnnouncementPlayedͲ(Measuredin6secincr)$0.00 $0.06A200024 AnnouncementFeaturesEnhancedAnnouncements/PerAnnouncementPlayed$0.00 $0.07A200025 AnnouncementFeaturesEnhancedAnnouncements/PerMinuteofAnnouncementPlayedͲ(Measuredin6secincr)$0.00 $0.06A200026 AnnouncementFeaturesEnhancedAnnouncements/MonthlyͲStorageChargeperannouncement$0.00 $55.00A200027 AlternateDestinationRouting(ADR)/ForEachCallroutedtoanAlternateDestination $0.00 $0.03A200028 AlternateDestinationRouting(ADR)/Monthlyservicecharge$150.00 $20.00A200029 NextAvailableAgentRouting/MaximumMonthlyUsageCharge$0.00 $5,000.00A200030 NextAvailableAgentRouting/foreachredirectedcall$0.00 $0.03A200031 NetworkQueuing/Foreach6secorfractionheldinQueue$0.00$0.02A200032 NetworkQueuing/PerQueueSlot$0.00 $10.00A200033 TransferConnectͲCourtesyTransfer/PerRedirectionAttempt$0.00 $0.30A200034 TransferConnectͲCourtesyTransfer/PerCompletedCall$0.00 $0.04A200035 TransferConnectͲConsultandTransfer/PerRedirectionAttempt$0.00 $0.40A200036 TransferConnectͲConsultandTransfer/PerCompletedCall$0.00 $0.05A200037 TransferConnectͲConfandTransfer/PerRedirectionAttempt$0.00 $0.45A200038 TransferConnectͲConfandTransfer/PerCompletedCall$0.00 $0.07A200039 IntelligentCallProcessing(ICP)/PerCallAttempt$0.00 $0.04Contract No. DMS-17/18-044B Exhibit B        A200040 FeaturePackageͲII/Includesunlimiteduseofallroutingfeaturesforeachtollfreenumber$0.00 $0.00A200041 TransferConnectͲPerRedirectiontonontollͲfreetermination/PerSecond $0.00 $0.00A200042 ProfessionalServices,perunit$250.00 $0.00A200043 OracleSSMforHWEncryption$13,191.18 $0.00A200044 OracleSSMforHWEncryption,annualmaintenance$0.00 $1,582.94InternationalCallingPerMinuteA200043 AFGHANISTAN/NonͲMobile$0.7294A200044 AFGHANISTAN/Mobile$0.7330A200045 ALBANIA/NonͲMobile$0.4576A200046 ALBANIA/Mobile$0.4935A200047 ALGERIA/NonͲMobile$0.3385A200048 ALGERIA/Mobile$0.5045A200049 AMERICANSAMOA/NonͲMobile$0.2622A200050 AMERICANSAMOA/Mobile$0.6851A200051 ANDORRA/NonͲMobile$0.1621A200052 ANDORRA/Mobile$0.3689A200053 ANGOLA/NonͲMobile$0.5482A200054 ANGOLA/Mobile$0.6372A200055 ANGUILLA/NonͲMobile$0.3051A200056 ANGUILLA/Mobile$0.3497A200057ANTARTICA(CASEY)/NonͲMobile$1.8019A200058 ANTARTICA(SCOTT)/NonͲMobile$1.8019A200059 ANTIGUA/NonͲMobile$0.2527A200060 ANTIGUA/Mobile$0.2970A200061 ARGENTINA/NonͲMobile$0.2193A200062 ARGENTINA/Mobile$0.4120A200063 ARMENIA/NonͲMobile$0.4100A200064 ARMENIA/Mobile$0.5941A200065 ARUBA/NonͲMobile$0.1859A200066 ARUBA/Mobile$0.2683A200067 ASCENTIONISLAND/NonͲMobile$1.0878A200067b ASCENTIONISLAND/Mobile$1.0928A200068 AUSTRALIA/NonͲMobile$0.0858A200069AUSTRALIA/Mobile$0.2300A200070 AUSTRIA/NonͲMobile$0.0953A200071 AUSTRIA/Mobile$0.2300A200072 AZERBAIJAN/NonͲMobile$0.4147A200073 AZERBAIJAN/Mobile$0.6372A200074 BAHAMAS/NonͲMobile$0.1525A200075 BAHAMAS/Mobile$0.1725A200076 BAHRAIN/NonͲMobile$0.3766A200077 BAHRAIN/Mobile$0.4312A200078 BANGLADESH/NonͲMobile$0.5244Contract No. DMS-17/18-044B Exhibit B        A200079 BANGLADESH/Mobile$0.6372A200080 BARBADOS/NonͲMobile$0.2813A200081 BARBADOS/Mobile$0.3737A200082 BELARUS/NonͲMobile$0.3566A200083 BELARUS/Mobile$0.4312A200084 BELGIUM/NonͲMobile$0.0858A200085 BELGIUM/Mobile$0.2539A200086 BELIZE/NonͲMobile$0.3671A200087 BELIZE/Mobile$0.4887A200088 BENIN/NonͲMobile$0.3289A200089 BENIN/Mobile$0.3306A200090 BERMUDA/NonͲMobile$0.1621A200091 BERMUDA/Mobile$0.2156A200092 BHUTAN/NonͲMobile$0.8295A200092b BHUTAN/Mobile$0.8336A200093BOLIVIA/NonͲMobile$0.3194A200094 BOLIVIA/Mobile$0.4024A200095 BOSNIA/NonͲMobile$0.2956A200096 BOSNIA/Mobile$0.4312A200097 BOTSWANA/NonͲMobile$0.3194A200098 BOTSWANA/Mobile$0.3881A200099 BRAZIL/NonͲMobile$0.1716A200100 BRAZIL/Mobile$0.3210A200101 BRITISHVIRGINISLANDS/NonͲMobile$0.2240A200102 BRITISHVIRGINISLANDS/Mobile$0.2683A200103 BRUNEI/NonͲMobile$0.3480A200104 BRUNEI/Mobile$0.5318A200105 BULGARIA/NonͲMobile$0.2527A200106BULGARIA/Mobile$0.4072A200107 BURKINAFASO/NonͲMobile$0.4529A200108 BURKINAFASO/Mobile$0.4312A200109 BURUNDI/NonͲMobile$0.7580A200109b BURUNDI/Mobile$0.7618A200110 CAMBODIA/NonͲMobile$0.9248A200111 CAMBODIA/Mobile$1.1450A200112 CAMEROON/NonͲMobile$0.4672A200113 CAMEROON/Mobile$0.4695A200114 CANADA/NonͲMobile$0.0477A200115 CANADA/Mobile$0.0479A200116 CAPEVERDEISLANDS/NonͲMobile$0.4195A200117 CAPEVERDEISLANDS/Mobile$0.4216A200118CAYMANISLANDS/NonͲMobile$0.2097A200119 CAYMANISLANDS/Mobile$0.2539Contract No. DMS-17/18-044B Exhibit B        A200120 CENTRALAFRICANREPUBLIC/NonͲMobile$0.6674A200120b CENTRALAFRICANREPUBLIC/Mobile$0.6707A200121 CHADREPUBLIC/NonͲMobile$1.0583A200122 CHILE/NonͲMobile$0.1716A200123 CHILE/Mobile$0.3450A200124 CHINA/NonͲMobile$0.2431A200125 CHINA/Mobile$0.4504A200126 CHRISTMASISLAND/NonͲMobile$0.1096A200127 CHRISTMASISLAND/Mobile$0.1102A200128 COCOSISLAND/NonͲMobile$0.1096A200129 COCOSISLAND/Mobile$0.1102A200130 COLOMBIA/NonͲMobile$0.2240A200131COLOMBIA/Mobile$0.3881A200132 COMOROSISLAND/NonͲMobile$0.6721A200133 COMOROSISLAND/Mobile$0.9055A200134 CONGOREPUBLIC/NonͲMobile$0.4576A200135 CONGOREPUBLIC/Mobile$0.5797A200136 COOKISLANDS/NonͲMobile$0.8764A200136b COOKISLANDS/Mobile$0.8808A200137 COSTARICA/NonͲMobile$0.2145A200138 COSTARICA/Mobile$0.2539A200139 CROATIA/NonͲMobile$0.2717A200140 CROATIA/Mobile$0.4312A200141 CUBA/NonͲMobile$0.7815A200141bCUBA/Mobile0.8049A200142 CYPRUS/NonͲMobile$0.2908A200143 CYPRUS/Mobile$0.4647A200144 CZECHREPUBLIC/NonͲMobile$0.2813A200145 CZECHREPUBLIC/Mobile$0.4024A200146 DEMOCRATICREPUBLICOFTHECONGO/NonͲMobile$0.4529A200147 DEMOCRATICREPUBLICOFTHECONGO/Mobile$0.4935A200148 DENMARK/NonͲMobile$0.0810A200149 DENMARK/Mobile$0.2396A200150 DIEGOGARCIA/NonͲMobile$1.7161A200150b DIEGOGARCIA/Mobile$1.7248A200151DJIBOUTIREPUBLIC/NonͲMobile$0.4719A200152 DJIBOUTIREPUBLIC/Mobile$0.4791A200153 DOMINICA/NonͲMobile$0.3003A200154 DOMINICA/Mobile$0.3833A200155 DOMINICANREPUBLIC/NonͲMobile$0.1525A200156 DOMINICANREPUBLIC/Mobile$0.2300A200157 EASTTIMOR/NonͲMobile$0.7961A200158 EASTTIMOR/Mobile$0.8001Contract No. DMS-17/18-044B Exhibit B        A200159 ECUADOR/NonͲMobile$0.2527A200160 ECUADOR/Mobile$0.3689A200161 EGYPT/NonͲMobile$0.4004A200162 EGYPT/Mobile$0.4360A200163 ELSALVADOR/NonͲMobile$0.2574A200164 ELSALVADOR/Mobile$0.3402A200165 EQUATORIALGUINEA/NonͲMobile$1.0392A200166 EQUATORIALGUINEA/Mobile$1.1450A200167 ERITREA/NonͲMobile$0.6102A200168 ERITREA/Mobile$0.6276A200169 ESTONIA/NonͲMobile$0.3575A200170 ESTONIA/Mobile$0.5605A200171 ETHIOPIA/NonͲMobile$0.5911A200172 ETHIOPIA/Mobile$0.6372A200173FAEROEISLANDS/NonͲMobile$0.2336A200173b FAEROEISLANDS/Mobile$0.2348A200174 FALKLANDISLANDS/NonͲMobile$1.4768A20017b FALKLANDISLANDS/Mobile$1.6059A200175 FIJI/NonͲMobile$0.4958A200176 FIJI/Mobile$0.4983A200177 FINLAND/NonͲMobile$0.0810A200178 FINLAND/Mobile$0.2300A200179 FRANCE/NonͲMobile$0.0810A200180 FRANCE/Mobile$0.2779A200181 FRENCHANTILLES/NonͲMobile$0.2574A200182 FRENCHANTILLES/Mobile$0.4983A200183 FRENCHGUIANA/NonͲMobile$0.3289A200184FRENCHGUIANA/Mobile$0.6037A200185 FRENCHPOLYNESIA/NonͲMobile$0.4147A200186 FRENCHPOLYNESIA/Mobile$0.7378A200187 GABONREPUBLIC/NonͲMobile$0.4405A200188 GABONREPUBLIC/Mobile$0.4935A200189 GAMBIA/NonͲMobile$0.6521A200190 GAMBIA/Mobile$0.6736A200191 GEORGIA/NonͲMobile$0.4386A200192 GEORGIA/Mobile$0.6755A200193 GERMANY/NonͲMobile$0.0763A200194 GERMANY/Mobile$0.2491A200195 GHANA/NonͲMobile$0.3146A200196GHANA/Mobile$0.3881A200197 GIBRALTAR/NonͲMobile$0.3146A200198 GIBRALTAR/Mobile$0.5941A200199 GREECE/NonͲMobile$0.1335Contract No. DMS-17/18-044B Exhibit B        A200200 GREECE/Mobile$0.3066A200201 GREENLAND/NonͲMobile$0.4538A200202 GREENLAND/Mobile$0.4983A200203 GRENADA/NonͲMobile$0.3289A200204 GRENADA/Mobile$0.4120A200205 GUADELOUPE/NonͲMobile$0.2479A200206 GUADELOUPE/Mobile$0.4983A200207 GUANTANAMO/NonͲMobile$1.0392A200207b GUANTANAMO/Mobile$1.0444A200208 GUATEMALA/NonͲMobile$0.2240A200209 GUATEMALA/Mobile$0.3114A200210 GUINEA/NonͲMobile$0.4667A200211 GUINEA/Mobile$0.4935A200212 GUINEABISSAU/NonͲMobile$0.8104A200212b GUINEABISSAU/Mobile$0.8145A200213GUYANA/NonͲMobile$0.5291A200214 HAITI/NonͲMobile$0.3861A200215 HAITI/Mobile$0.5126A200216 HONDURAS/NonͲMobile$0.3003A200217 HONDURAS/Mobile$0.3402A200218 HONGKONG/NonͲMobile$0.1096A200219 HONGKONG/Mobile$0.1821A200220 HUNGARY/NonͲMobile$0.2193A200221 HUNGARY/Mobile$0.3785A200222 ICELAND/NonͲMobile$0.2050A200223 ICELAND/Mobile$0.3977A200224 INDIA/NonͲMobile$0.3194A200225 INDIA/Mobile$0.4456A200226INDONESIA/NonͲMobile$0.2574A200227 INDONESIA/Mobile$0.3641A200228 IRAN/NonͲMobile$0.5577A200229 IRAN/Mobile$0.6372A200230 IRAQ/NonͲMobile$0.6626A200231 IRAQ/Mobile$0.7426A200232 IRELAND/NonͲMobile$0.0810A200233 IRELAND/Mobile$0.2348A200234 ISRAEL/NonͲMobile$0.1382A200235 ISRAEL/Mobile$0.2156A200236 ITALY/NonͲMobile$0.0810A200237 ITALY/Mobile$0.2539A200238 IVORYCOAST/NonͲMobile$0.5863A200239 IVORYCOAST/Mobile$0.6372A200240JAMAICA/NonͲMobile$0.2765Contract No. DMS-17/18-044B Exhibit B        A200241 JAMAICA/Mobile$0.3785A200242 JAPAN/NonͲMobile$0.0858A200243 JAPAN/Mobile$0.2252A200244 JORDAN/NonͲMobile$0.4529A200245 JORDAN/Mobile$0.5126A200246 KAZAKHSTAN/NonͲMobile$0.2145A200247 KAZAKHSTAN/Mobile$0.3881A200248 KENYA/NonͲMobile$0.4100A200249 KENYA/Mobile$0.4935A200250 KIRIBATI/NonͲMobile$1.3114A200250b KIRIBATI/Mobile$1.3803A200251 KOREA(NORTH)/NonͲMobile$1.3062A200252 KOREA(SOUTH)/NonͲMobile$0.1144A200253 KOREA(SOUTH)/Mobile$0.1821A200254KUWAIT/NonͲMobile$0.4862A200255 KUWAIT/Mobile$0.4935A200256 KYRGHYZSTAN/NonͲMobile$0.3861A200257 KYRGHYZSTAN/Mobile$0.6372A200258 LAOS/NonͲMobile$0.8867A200259 LAOS/Mobile$1.1450A200260 LATVIA/NonͲMobile$0.3575A200261 LATVIA/Mobile$0.4839A200262 LEBANON/NonͲMobile$0.4481A200263 LEBANON/Mobile$0.5605A200264 LESOTHO/NonͲMobile$0.4338A200265 LESOTHO/Mobile$0.5318A200266 LIBERIA/NonͲMobile$0.4538A200267 LIBERIA/Mobile$0.4896A200268 LIBYA/NonͲMobile$0.4719A200269LIBYA/Mobile$0.6372A200270 LIECHTENSTEIN/NonͲMobile$0.1144A200271 LIECHTENSTEIN/Mobile$0.3258A200272 LITHUANIA/NonͲMobile$0.4166A200273 LITHUANIA/Mobile$0.5052A200274 LUXEMBOURG/NonͲMobile$0.1096A200275 LUXEMBOURG/Mobile$0.2587A200276 MACAU/NonͲMobile$0.3385A200277 MACAU/Mobile$0.4935A200278 MACEDONIA/NonͲMobile$0.2860A200279 MACEDONIA/Mobile$0.4120A200280 MADAGASCAR/NonͲMobile$1.2490A200281 MADAGASCAR/Mobile$1.3559A200282 MALAWI/NonͲMobile$0.4462Contract No. DMS-17/18-044B Exhibit B        A200283 MALAWI/Mobile$0.4312A200284 MALAYSIA/NonͲMobile$0.1859A200285 MALAYSIA/Mobile$0.2539A200286 MALDIVES/NonͲMobile$0.8938A200287 MALI/NonͲMobile$0.5196A200288 MALI/Mobile$0.6372A200289 MALTA/NonͲMobile$0.3242A200290 MALTA/Mobile$0.5701A200291 MARSHALLISLAND/NonͲMobile$0.3861A200291b MARSHALLISLAND/Mobile$0.3881A200292 MARTINIQUE/NonͲMobile$0.2574A200293 MARTINIQUE/Mobile$0.4983A200294 MAURITANIA/NonͲMobile$0.5148A200295 MAURITANIA/Mobile$0.6372A200296MAURITIUS/NonͲMobile$0.4910A200297 MAURITIUS/Mobile$0.7378A200298 MAYOTTE/NonͲMobile$0.6721A200299 MAYOTTE/Mobile$1.2169A200300 MEXICO/NonͲMobile$0.1144A200301 MEXICO/Mobile$0.4647A200302 MICRONESIA/NonͲMobile$0.6006A200303 MOLDOVA/NonͲMobile$0.4386A200304 MOLDOVA/Mobile$0.6372A200305 MONACO/NonͲMobile$0.1096A200306 MONACO/Mobile$0.4312A200307 MONGOLIA/NonͲMobile$0.8152A200308 MONGOLIA/Mobile$0.8193A200309 MONTENEGRO/NonͲMobile$0.2908A200310 MONTENEGRO/Mobile$0.4168A200311MONTSERRAT/NonͲMobile$0.3385A200312 MONTSERRAT/Mobile$0.3497A200313 MOROCCO/NonͲMobile$0.3432A200314 MOROCCO/Mobile$0.5270A200315 MOZAMBIQUE/NonͲMobile$0.6054A200316 MOZAMBIQUE/Mobile$0.7378A200317 MYANMAR(Burma)/NonͲMobile$0.9248A200318 MYANMAR(Burma)/Mobile$1.3559A200319 NAMIBIA/NonͲMobile$0.3718A200320 NAMIBIA/Mobile$0.5318A200321 NAURU/NonͲMobile$1.8687A200321b NAURU/Mobile$1.8781A200322 NEPAL/NonͲMobile$0.5291A200323NEPAL/Mobile$0.5318Contract No. DMS-17/18-044B Exhibit B        A200324 NETHERLANDS/NonͲMobile$0.0810A200325 NETHERLANDS/Mobile$0.2875A200326 NETHERLANDSANTILLES/NonͲMobile$0.2384A200327 NETHERLANDSANTILLES/Mobile$0.2156A200328 NEWCALEDONIA/NonͲMobile$0.5673A200328b NEWCALEDONIA/Mobile$0.5701A200329 NEWZEALAND/NonͲMobile$0.1621A200330 NEWZEALAND/Mobile$0.3306A200331 NICARAGUA/NonͲMobile$0.2908A200332 NICARAGUA/Mobile$0.3689A200333 NIGER/NonͲMobile$0.4815A200333b NIGER/Mobile$0.4839A200334 NIGERIA/NonͲMobile$0.3909A200335NIGERIA/Mobile$0.4935A200336 NIUEISLANDS/NonͲMobile$1.9163A200336b NIUEISLANDS/Mobile$1.9260A200337 NORFOLKISLAND/NonͲMobile$1.4415A200337b NORFOLKISLAND/Mobile$1.5705A200338 NORWAY/NonͲMobile$0.0810A200339 NORWAY/Mobile$0.2300A200340 OMAN/NonͲMobile$0.4576A200341 OMAN/Mobile$0.5318A200342 PAKISTAN/NonͲMobile$0.5148A200343 PAKISTAN/Mobile$0.5845A200344 PALAUREPUBLIC/NonͲMobile$0.5720A200344b PALAUREPUBLIC/Mobile$0.5749A200345PALESTINE/NonͲMobile$0.2541A200346 PALESTINE/Mobile$0.2934A200347 PANAMA/NonͲMobile$0.2384A200348 PANAMA/Mobile$0.3402A200349 PAPUANEWGUINEA/NonͲMobile$0.6578A200349b PAPUANEWGUINEA/Mobile$0.7175A200350 PARAGUAY/NonͲMobile$0.3003A200351 PARAGUAY/Mobile$0.4168A200352 PERU/NonͲMobile$0.2574A200353 PERU/Mobile$0.5174A200354 PHILIPPINES/NonͲMobile$0.1859A200355 PHILIPPINES/Mobile$0.3018A200356 POLAND/NonͲMobile$0.2145A200357POLAND/Mobile$0.3593A200358 PORTUGAL/NonͲMobile$0.1096A200359 PORTUGAL/Mobile$0.2731A200360 QATAR/NonͲMobile$0.4624Contract No. DMS-17/18-044B Exhibit B        A200361 QATAR/Mobile$0.5318A200362 REUNIONISLAND/NonͲMobile$0.5196A200363 REUNIONISLAND/Mobile$0.8049A200364 ROMANIA/NonͲMobile$0.3083A200365 ROMANIA/Mobile$0.4226A200366 RUSSIA/NonͲMobile$0.2050A200367 RUSSIA/Mobile$0.2587A200368 RWANDA/NonͲMobile$0.6006A200369 RWANDA/Mobile$0.6037A200370 SANMARINO/NonͲMobile$0.1811A200370b SANMARINO/Mobile$0.2357A200371 SAOTOME/NonͲMobile$1.2637A200371b SAOTOME/Mobile$1.2699A200372SAUDIARABIA/NonͲMobile$0.3909A200373 SAUDIARABIA/Mobile$0.5222A200374 SENEGAL/NonͲMobile$0.5577A200375 SENEGAL/Mobile$0.7378A200376 SERBIA/NonͲMobile$0.2908A200377 SERBIA/Mobile$0.4168A200378 SEYCHELLESISLAND/NonͲMobile$0.7815A200378b SEYCHELLESISLAND/Mobile$0.7855A200379 SIERRALEONE/NonͲMobile$0.4815A200380 SIERRALEONE/Mobile$0.5318A200381 SINGAPORE/NonͲMobile$0.1192A200382 SINGAPORE/Mobile$0.2156A200383 SLOVAKIAREPUBLIC/NonͲMobile$0.2431A200384SLOVAKIAREPUBLIC/Mobile$0.4072A200385 SLOVENIA/NonͲMobile$0.2431A200386 SLOVENIA/Mobile$0.4216A200387 SOLOMONISLANDS/NonͲMobile$1.3205A200387b SOLOMONISLANDS/Mobile$1.3271A200388 SOMALIA/NonͲMobile$0.8914A200389 SOMALIA/Mobile$0.8959A200390 SOUTHAFRICA/NonͲMobile$0.2097A200391 SOUTHAFRICA/Mobile$0.3593A200392 SPAIN/NonͲMobile$0.0810A200393 SPAIN/Mobile$0.2587A200394 SRILANKA/NonͲMobile$0.5005A200395SRILANKA/Mobile$0.6372A200396 STHELENA/NonͲMobile$1.6551A200396b STHELENA/Mobile$1.6630A200397 STLUCIA/NonͲMobile$0.2622A200398 STLUCIA/Mobile$0.3641Contract No. DMS-17/18-044B Exhibit B        A200399 STVINCENT/NonͲMobile$0.3003A200400 STVINCENT/Mobile$0.4024A200401 ST.KITTS/NEVIS/NonͲMobile$0.2587A200402 ST.KITTS/NEVIS/Mobile$0.3641A200403 ST.PIERRE&MIQUELON/NonͲMobile$0.2431A200404 ST.PIERRE&MIQUELON/Mobile$0.4983A200405 SUDAN/NonͲMobile$0.6435A200406 SUDAN/Mobile$0.7378A200407 SURINAME/NonͲMobile$0.5911A200408 SURINAME/Mobile$0.6372A200409 SWAZILAND/NonͲMobile$0.3242A200410SWAZILAND/Mobile$0.4935A200411 SWEDEN/NonͲMobile$0.0763A200412 SWEDEN/Mobile$0.2635A200413 SWITZERLAND/NonͲMobile$0.0810A200414 SWITZERLAND/Mobile$0.3306A200415 SYRIA/NonͲMobile$0.5148A200416 SYRIA/Mobile$0.4935A200417 TAIWAN/NonͲMobile$0.1287A200418 TAIWAN/Mobile$0.2443A200419 TAJIKISTAN/NonͲMobile$0.2336A200420 TANZANIA/NonͲMobile$0.4100A200421 TANZANIA/Mobile$0.6228A200422 THAILAND/NonͲMobile$0.2384A200423 THAILAND/Mobile$0.2970A200424TOGO/NonͲMobile$0.5148A200425 TONGAISLANDS/NonͲMobile$0.6235A200426 TONGAISLANDS/Mobile$0.6267A200427 TRINIDAD/NonͲMobile$0.2622A200428 TRINIDAD/Mobile$0.3258A200429 TURKMENISTAN/NonͲMobile$0.5053A200429b TURKMENISTAN/Mobile$0.5078A200430 TUNISIA/NonͲMobile$0.5806A200431 TUNISIA/Mobile$0.6219A200432 TURKEY/NonͲMobile$0.2384A200433 TURKEY/Mobile$0.3402A200434 TURKS&CAICOSISLANDS/NonͲMobile$0.2765A200435 TURKS&CAICOSISLANDS/Mobile$0.2779A200436TUVALU/NonͲMobile$1.2947A200436b TUVALU/Mobile$1.3022A200437 UGANDA/NonͲMobile$0.3861A200438 UGANDA/Mobile$0.4935A200439 UKRAINE/NonͲMobile$0.3099Contract No. DMS-17/18-044B Exhibit B        A200440 UKRAINE/Mobile$0.4312A200441 UNITEDARABEMIRATES/NonͲMobile$0.2956A200442 UNITEDARABEMIRATES/Mobile$0.3593A200443 UNITEDKINGDOM/NonͲMobile$0.0381A200444 UNITEDKINGDOM/Mobile$0.2348A200445 URUGUAY/NonͲMobile$0.2813A200446 URUGUAY/Mobile$0.3881A200447 UZBEKISTAN/NonͲMobile$1.5207A200448 UZBEKISTAN/Mobile$1.5283A200449 VANUATU/NonͲMobile$0.6900A200449b VANUATU/Mobile$0.0814A200450 VATICANCITY/NonͲMobile$0.0810A200451 VATICANCITY/Mobile$0.2539A200452VENEZUELA/NonͲMobile$0.1907A200453 VENEZUELA/Mobile$0.3641A200454 VIETNAM/NonͲMobile$0.5673A200455 VIETNAM/Mobile$0.6372A200456 WALLISISLAND/NonͲMobile$1.8639A200456b WALLISISLAND/NonͲMobile$1.8733A200457 WESTERNSAMOA/NonͲMobile$0.6864A200458 WESTERNSAMOA/Mobile$0.6899A200459 YEMENREPUBLIC/NonͲMobile$0.4529A200460 YEMENREPUBLIC/Mobile$0.4935A200461 ZAMBIA/NonͲMobile$0.4100A200462 ZAMBIA/Mobile$0.4935A200463ZIMBABWE/NonͲMobile$0.3432A200464 ZIMBABWE/Mobile$0.5174A200465 GlobalSatelliteService/NonͲMobile$2.1919A200466 GlobalSatelliteService/Mobile$2.2029LocalandIntrastateDirectoryAssistanceA200467 Alabama$0.60A200468 Alaska$0.60A200469 Arizona$0.75A200470 Arkansas$0.95A200471 California$0.85A200472 Colorado$0.60A200473 Connecticut$0.95A200474 Delaware$0.95A200475 Florida$0.85A200476 Georgia$0.95A200477 Hawaii$0.75A200478 Idaho$0.95A200479 Illinois$0.95Contract No. DMS-17/18-044B Exhibit B        A200480 Indiana$0.95A200481 Iowa$0.95A200482 Kansas$0.95A200483 Louisiana$0.85A200484 Maine$0.70A200485 Maryland$0.95A200486 Michigan$0.95A200487 Minnesota$0.85A200488 Mississippi$0.85A200489 Missouri$0.95A200490 Montana$0.95A200491 Nebraska$0.95A200492 Nevada$0.95A200493 NewHampshire$0.95A200494 NewJersey$0.95A200495 NewMexico$0.95A200496 NewYork$0.70A200497 NorthCarolina$0.50A200498 NorthDakota$0.75A200499 Ohio$0.95A200500 Oklahoma$0.60A200501 Oregon$0.85A200502 Pennsylvania$0.95A200503 RhodeIsland$0.95A200504 SouthCarolina$0.75A200505 SouthDakota$0.95A200506 Texas$0.95A200507 Utah$0.95A200508 Vermont$0.95A200509 Virginia$0.95A200510 Washington$0.75A200511 WestVirginia$0.75A200512 Wisconsin$0.95A200513 Wyoming$0.95InterstateDirectoryAssistanceA200514 Interstate$2.49LocalDirectoryAssistanceChargesCallType/PerCallChargeA200515 StationͲtoͲStation$1.75A200516 PersonͲtoͲPerson$3.50A200517 ThirdNumberBilling$1.80A200518 BusyLineVerification$2.00A200519 BusyLineInterrupt$2.15Contract No. DMS-17/18-044B Exhibit B        A200520 Collect$3.50*TheseratesarebasedonourserviceguidewhichissubjecttochangefromtimetotimeContract No. DMS-17/18-044B Exhibit B        ServiceCategory3ͲContactCenterMultiͲTenantPartNumberDescriptionUnitTypeUnitPriceAddNetworkConnectivityNICEinContact307Ͳ6Ͳ165ͲXX NICEinContactCXoneACD/IVR(perConcurrentUser) perconcurrentuser$106.25 $5.99307Ͳ6Ͳ163ͲXX NICEinContactCXoneACD/IVR(perConfiguredUser) perconfigureduser $75.00 $5.99307Ͳ6Ͳ218ͲXX NICEinContactCXonePCILevel1ACD/IVR(perConfiguredUser) perconfigureduser $93.75 $5.99307Ͳ6Ͳ219ͲXX NICEinContactCXonePCILevel1ACD/IVR(perConcurrentUser) perconcurrentuser$131.25 $5.99309Ͳ11Ͳ172ͲXX NICEinContactCXoneAdditionalActiveStorage(perGB) pergigabyte(usageͲbased) $1.56308Ͳ8Ͳ168ͲXX NICEinContactCXoneAdditionalConcurrentUniversalPort perport(usageͲbased) $46.88 $2.99308Ͳ8Ͳ167ͲXX NICEinContactCXoneAdditionalConfiguredUniversalPort(Beyond1portincluded) perport(usageͲbased) $46.88 $2.993157Ͳ18Ͳ205ͲXX NICEinContactCXoneChat&Email(perConcurrentUser)perconcurrentuser$5.003157Ͳ18Ͳ204ͲXX NICEinContactCXoneChat&Email(perConfiguredUser) perconfigureduser $5.003156Ͳ662Ͳ000Ͳxx NICEinContactCXoneChat(perConfiguredUser) perconfigureduser $5.003158Ͳ663Ͳ000ͲXX NICEinContactCXoneEmail(perConfiguredUser) PerconcurrentUser $5.00311Ͳ620Ͳ000ͲXX NiceinContactCXoneFedRamp(perConfiguredUser) perconfigureduser $11.25311Ͳ621Ͳ000ͲXXNiceinContactCXoneFedRamp(perConcurrentUser) perconcurrentuser$15.753596Ͳ000Ͳ000ͲXX NICEinContactCXoneDirectDataAccess(perBU) perbusinessunit $500.003613Ͳ38Ͳ208ͲXX NICEinContactCXonePersonalConnection(perConfiguredUser) perconfigureduser $15.003613Ͳ38Ͳ88ͲXX NICEinContactCXonePersonalConnection(perConcurrentUser)$21.003615Ͳ000Ͳ000ͲXX NICEinContactCXoneAutomatedSpeechRecognition perminutebasis $0.044100Ͳ534Ͳ000ͲXXNiceinContactWorkforceManagementEnterpriseͲAdvanced(perConfiguredUser)perconfigureduser $22.524101Ͳ537Ͳ000ͲXX NICEinContactCXoneWorkforceOptimizationEnterpriseͲAdvanced(perConfiguredUser) perconfigureduser $52.503399Ͳ766Ͳ000ͲXX NICEinContactCXoneFeedbackMgt(perSurvey1500minpermonth) PerSurvey $1.004105Ͳ542Ͳ000ͲXX NICEinContactCXoneWorkloadManagerEnterprise(perConfiguredUser) PerconfiguredUser$3.733399Ͳ768Ͳ000ͲXXNICEinContactCXoneFeedbackMgt(perConfiguredUser)perconfigureduser $29.253399Ͳ806Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSMSGateway perbusinessunit $675.003399Ͳ769Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAPIConnector Perbusinessunit $1,800.003399Ͳ772Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAdd'lPowerUser PerUser $375.004102Ͳ538Ͳ000ͲXXNICEinContactCXoneQualityManagementEnterprise(perConfiguredUser) perconfigureduser $27.504102Ͳ539Ͳ000ͲXX NICEinContactCXoneQualityOptimizationEnterprise(perConfiguredUse) Perconfigureduser $30.004104Ͳ541Ͳ000ͲXXNICEinContactCXoneScreenEnterprise(perConfiguredUser)perconfigureduser $10.00799Ͳ13Ͳ159ͲXXNICEinContactCXoneACDCallRecording(perConcurrentUser)percorelicense$5.00799Ͳ334Ͳ189ͲXX NICEinContactCXoneACDCallRecording(perConcurrentUser) percoreLicense $5.00309Ͳ565Ͳ000ͲXX NICEinContactCXoneLongTermStorage(perGB) PerGB $0.06309Ͳ566Ͳ000ͲXX NICEinContactCXoneLongTermStorageRetrieval(perGB) PerGB $0.861561Ͳ571Ͳ000ͲXX NICEinContactCXoneEnterprisePlusMonthlySuccessPackage(over1000)PerBusinessUnit $23,750.001561Ͳ613Ͳ000ͲXX NICEinContactCXoneEnterpriseMonthlySuccessPackage(upto999) perbusinessunit $11,875.001561Ͳ55Ͳ000ͲXXNiceCXsuccessPremierPackagePerbusinessunit $1,593.751561Ͳ614Ͳ000ͲXX NICEinContactCXonePremierPlusMonthlySuccessPackage Perbusinessunit $5,312.501561Ͳ50Ͳ000ͲXX NICEinContactCXoneCarePlusMonthlySuccessPackagePerbusinessunit $750.001021Ͳ467Ͳ000 CarrierDataCenterConnectionPrimaryRU(perRackUnit) perrackunit Custom1021Ͳ468Ͳ000 CarrierDataCenterConnectionPrimaryRU(perRackUnit) perrackunit CustomICLCMRC ICLCPerICLC Custom12595Ͳ000Ͳ000ͲXX ACDCallRecording(perminute)Perminute $0.043347Ͳ21Ͳ000ͲXX NICEinContactCXoneAgentforSalesforce(perLicense) PerLicense $10.00610137Ͳ000Ͳ000ͲXXIntegratedSoftphoneͲAgentUsagePerLicense $0.00500Ͳ616Ͳ000ͲXX NICEinContactCobrowseforCXone(perUser) PerUser $2.63500Ͳ617Ͳ000ͲXX NICEinContactAdvancedChatforCXone(perUser) PerUser $8.75Contract No. DMS-17/18-044B Exhibit B        500Ͳ618Ͳ000ͲXX NICEinContactProactiveChatforCXone(perUser) PerUser $17.50500Ͳ619Ͳ000ͲXX NICEinContactAdvancedChatandCobrowseBundleforCXone(perUser) PerUser $17.50610067Ͳ306Ͳ000ͲXX NICEinContactCXoneCorporateͲProfessionalServicesImplementation $6,562.50610067Ͳ307Ͳ000ͲXX NICEinContactCXoneEnterpriseͲProfessionalServicesImplementation $18,750.00610067Ͳ308Ͳ000ͲXX NICEinContactCXoneEnterprisePlusͲProfessionalServicesImplementation$31,250.00610067Ͳ312Ͳ000ͲXX NICEinContactCXoneWorkgroupͲProfessionalServicesImplementation $4,843.75610068Ͳ000Ͳ000ͲXX ProfessionalServicesHoursperhour $250.00AdditionalSeatͲperseatorderedbeyondquantityincludedinbaseimplementationpackage$62.50610074Ͳ350Ͳ000ͲXX NICEinContactCXonePersonalConnectionImplementation$1,875.00610074Ͳ352Ͳ000ͲXX NICEinContactCXonePersonalConnectionͲProActiveXSIntegration PerImpladdͲon $4,687.50610074Ͳ655Ͳ000ͲXX NICEinContactCXonePersonalConnectionAdd?lSkill/Campaign PerImpladdͲon $625.00610074Ͳ656Ͳ000ͲXX NICEinContactCXonePersonalConnectionAdd?lCustomScript PerImpladdͲon $625.00610085Ͳ367Ͳ000ͲXXNICEinContactCXoneCorporateOnboardingPackage Percourse $6,250.00610085Ͳ388Ͳ000ͲXX NICEinContactCXoneEnterpriseOnboardingPackage Percourse $11,875.00610085Ͳ389Ͳ000ͲXX NICEinContactCXoneEnterprisePlusOnboardingPackage percourse $16,875.00610091Ͳ659Ͳ000ͲXX NICEinContactCXoneChat&EmailImplementation perimpl.addͲon $1,250.00610091Ͳ660Ͳ000ͲXX NICEinContactCXoneChatImplementation perimplementation $625.00610091Ͳ661Ͳ000ͲXXNICEinContactCXoneEmailImplementation perimplementation $625.00610092Ͳ000Ͳ000ͲXX NICEinContactCXoneAdditional25MenuOptionsDTMFNavigation perimpl.addͲon $1,250.00610093Ͳ000Ͳ000ͲXX NICEinContactCXoneAdditional50PointofContactBasedRouting perimpl.addͲon $625.00610096Ͳ000Ͳ000ͲXX NICEinContactCXoneCRMDrivenScreenPOP/CallRouting perimpl.addͲon $4,687.50610097Ͳ000Ͳ000ͲXXNICEinContactCXoneCRMIntegration perimpl.addͲon $3,125.00610099Ͳ000Ͳ000ͲXX NICEinContactCXoneDirectDataAccessImplementation$1,875.00610101Ͳ000Ͳ000ͲXX NICEinContactCXoneAutomatedSpeechRecognitionImplementation perimpl.addͲon $3,125.00610139Ͳ546Ͳ000ͲXX NICEinContactCXoneWorkforceManagementEnterpriseͲAdvancedImplementation perimplementation $20,781.25610139Ͳ547Ͳ000ͲXX NICEinContactCXoneQualityManagementEnterpriseImplementationperimplementation $3,906.25610139Ͳ550Ͳ000ͲXXNiceinCOntactCxoneWorkforceOptimizationEnterpriseͲAdvancedImplementation perimplementation $27,812.50610139Ͳ554Ͳ000ͲXX NICEinContactCXoneWorkloadManagerEnterpriseImplementation Perimplementation $3,125.00610139Ͳ548Ͳ000ͲXX NICEinContactCxoneQualityOptimizationEnterpriseImplementation PerImplementation $7,031.25610067Ͳ309Ͳ000ͲXX NICEinContactCXoneIVRQuickstartImplementation PerImplementation $3,750.00610150Ͳ000Ͳ000ͲXX NICEinContactCobrowseforCXoneImplementationPerImplementation $2,000.00610150Ͳ727Ͳ000ͲXX NICEinContactAdvanced&ProactiveChatforCXoneWithDesignandImplementation PerImplementation $3,000.00610151Ͳ000Ͳ000ͲXX NICEinContactAdvancedChatandCobrowseforCXoneImplementationHours PerImplementation $312.50610139Ͳ553Ͳ000ͲXX NICEinContactCXoneScreenRecordingEnterpriseImplementation perimplementation $4,687.50610145Ͳ578Ͳ000ͲXX NICEinContactCXoneACDTraining:Corepercourse $4,062.50NICEinContactCXoneACD610145Ͳ579Ͳ000ͲXX NICEinContactCXoneACDTraining:CoreplusWorkforceIntelligence percourse $7,500.00610145Ͳ581Ͳ000ͲXX NICEinContactCXoneACDTraining:CentralAdministration percourse $781.25610145Ͳ582Ͳ000ͲXX NICEinContactCXoneACD:TrainingAgent percourse $843.75610145Ͳ583Ͳ000ͲXX NICEinContactCXoneACDTraining:Agent&Supervisor percourse $843.75NICEinContactCXoneACD610145Ͳ584Ͳ000ͲXX NICEinContactCXoneACDTraining:Reporting percourse $1,250.00610153Ͳ000Ͳ000ͲXX NICEinContactCXoneWorkItemRouting perimpl.addͲon $4,687.50610062Ͳ000Ͳ000ͲXX TravelandExpense(T&E)customquote Custom1021Ͳ467Ͳ000ͲXXͲN CarrierDataCenterConnectionPrimaryRU(perRackUnit)ͲSetupCustomICLCNRC ICLCVRFinstallperICLC Custom610146Ͳ587Ͳ000ͲXX NICEinContactCXonePersonalConnectionTraining:WholeCoursePerCourse $4,468.75610172Ͳ786Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAPIConnectorImplementation perimpl.addͲon $2,500.00610173Ͳ789Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAdd'lSurveyBuild perimpl.addͲon $5,000.00Contract No. DMS-17/18-044B Exhibit B        610173Ͳ790Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSingleSignOn perimpl.addͲon $1,000.00610147Ͳ595Ͳ000ͲXX NICEinContactCXoneScriptingTraining:IVRDevelopmentwithMultimedia Percourse $7,812.50610068Ͳ000Ͳ000Ͳxx ProfessionalServicesHours(perhour) PerHour $250.00610172Ͳ778Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSMSorIVRImplementation perimplementation $9,375.00610172Ͳ779Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSMSorIVR+EmailImplementationperimplementation $15,625.00GenesysContactCenterPartNumberDescriptionUpto100SeatsAbove101SeatsENTERPRISEperEnabledSeatCostA3MG0001 CloudIVR,PerMinute$0.06 $0.04A3MG0002 CloudIVRMediaport,PerPort/Month$72.00 $66.00IVR/MEDIAPORTADDͲONS(OptionalServices)NuanceAutomatedSpeechReconition(ASR)A3MG0005 CloudContactCenterASR(TierIII)andBasicDialogModule(bundled),PerPort/Month$82.00 $70.00A3MG0006 CloudContactCenterASR(TierIII)additionalLanguage,PerPort/Month$16.00 $13.20NuanceAutomatedSpeechReconition(ASR)ͲOtheroptionsA3MG0008NorthAmericanNameDialogModule,PerPort/Month$19.00 $16.20A3MG0009EmailDialogModule,PerPort/Month$30.00 $24.50A3MG0010SpellingDialogModule,PerPort/Month$30.00 $24.50NuanceTexttoSpeech(TTS)OptionsA3MG0012CloudContactCenterTTS,PerPort/Month$43.00 $35.00A3MG0013CloudContactCenterTTSAdditionalLanguage,PerPort/Month $8.50 $7.00OtherOptionsA3MG0015CloudPredictive&ProgressiveOutboundCalling,PerSeat/Month $56.00 $53.50A3MG0016CloudContactCenterPreviewOutboundCalling,PerSeat/Month $33.00 $29.70PerSeat(namedagent)BaseOptionsA3MG0018ContactCenterInboundvoiceSeat,PerSeat/Month$101.00 $92.40A3MG0019CloudContactCenterChatSeat,PerSeat/Month$60.00 $52.80A3MG0020CloudContactcentereMail,PerSeat/Month$60.00 $52.80A3MG0021CloudContactCenterSupervisorSeat,PerSeat/Month$72.00 $66.00DigitalChannelsOptionsA3MG0023CloudContactCenterChat,PerSeat/Month$14.50 $13.20A3MG0024CloudContactCenter3Ͳemail,PerSeat/Month$14.50 $13.20InboundSeatAddͲOnA3MG0026CloudContactCenterActiveCallRecording,PerSeat/Month$22.50 $19.80A3MG0027CloudContractCenterScreenRecording,PerSeat/Month$14.50 $13.20A3MG0028CloudContactCenterGenesysQualityMangement,PerSeat/Month $14.50 $13.20A3MG0029CloudWorkforceManagement,PerSeat/Month$29.00 $26.40OtherServicesA3MG0031CloudIVRSurveyͲDesigner,PerSeat/Month$14.50 $13.20A3MG0032CloudContactCenterQueuedCallBack,PerSeat/Month$14.50 $13.20A3MG0033CloudContactCenterMobileEngagement(seat),PerSeat/Month $46.00 $39.60A3MG0034CloudContactCenterVoiceMail(Group),PerSeat/Month$9.00 $7.95A3MG0035CloudContactCenterInfoMartDataExport,MRC$1,250.00 $1,250.00A3MG0036CloudContactCenterGͲPlusforSFDC(ICB),PerSeat/Month$14.50 $13.20EndUserEndPointsA3MG0038GenesysSIPEndpointforAgentDesktop,PerSeat/Month$7.50 $6.90A3MG0039SipEndpointConnectorfor3rdpartyEndpoints,PerSeat/month $7.50 $6.90ConcurrentPricingContract No. DMS-17/18-044B Exhibit B        IVRandMediaPortOptionsA3MG0042CloudIVR,Perminute$0.07 $0.04A3MG0043CloudIVR/MediaPort,PerConncurrentport/Month$72.00 $66.00NuanceAutomatedSpeechRecognition(ASR)A3MG0045CloudContactCenterASR(TierIII)andBasicDialogModule(bundled),PerPort/Month $78.00 $70.00A3MG0046CloudContactCenterASRTierIIIAdditionalLanguage(each),PerPort/Month $14.75 $13.20NuanceAutomatedSpeechRecognitionOptionsA3MG0048NorthAmericanNameDialogModule,PerPort/Month$14.00 $16.20A3MG0049EmailDialogModule,PerPort/Month$21.00 $24.50A3MG0050SpellingDialogModule,PerPort/Month$14.25 $16.20NuanceTexttoSpeech(TTS)OptionsA3MG0052CloudContactCenterTTS,PerPort/Month$41.00 $35.00A3MG0053CloudContactCenterTTSAdditionalLanguage,PerPort/Month $8.25 $7.00OtherIVRMediaPortOptionsA3MG0055CloudContactCenterPredictiveandProgressiveOutboundCalling,PerConcurrentPort/Month $82.00 $53.50A3MG0056CloudContactCenterPreviewOutboundCalling,PerConcurrentSeat/month $65.00 $40.10PerSeatConcurrent(BaseOptions)A3MG0058CloudContactCenterInboundVoiceSeat,PerConcurrentSeat/month $145.00 $125.50A3MG0059CloudContactCenterChatSeat,PerConcurrentSeat/month $83.00 $72.60A3MG0060CloudContactCenterEmailSeat,PerConcurrentSeat/month $83.00 $72.60A3MG0061CloudContactCenterSupervisorSeat,PerConcurrentSeat/month $95.00 $85.80DigitalChannelsOptionsA3MG0063CloudContactCenterChat,PerConcurrentSeat/month$20.80 $17.85A3MG0064CloudCentereͲmail,PerConcurrentSeat/month$20.80 $17.85InboundSeatAddͲOnQualityManagementA3MG0067CloudContactCenterActiveCallRecording,PerConcurrentSeat/month $29.60 $26.75A3MG0068CloudContactCenterScreenRecording,PerConcurrentSeat/month $20.80 $17.85A3MG0069CloudContactCenterGenesysQulityMangement,PerConcurrentSeat/month $20.80 $17.85A3MG0070CloudWorkforceManagement,PerConcurrentSeat/month$39.45 $35.75OtherServicesA3MG0072CloudIVRSurveyͲDesigner(VoiceOnly),PerSeat/Month$20.80 $17.85A3MG0073CloudContactCenterMobileEngagement(seat),PerSeat/Month $59.15 $53.50A3MG0074CloudContactCenterͲVoiceMail(Grouponly),PerSeat/Month $11.85 $10.70A3MG0075CloudContactCenterInfoMartDataExport,MRC$1,886.00 $1,687.50A3MG0076CloudContactCenterGͲPlusforSFDC,PerconcurrentMediaChannel/Seat $20.80 $17.85EndUserEndPointsA3MG0078GenesysSIPEndpointforAgentDesktop,PerSeat/month$10.00 $9.30A3MG0079SipEndpointConnectorfor3rdpartyEndpoints,PerSeat/month $10.00 $9.30ProfessionalServicesA3MG0081CloudContactCenterProfessionalServicesImplementation,NRCICB ICBA3MG0082CloudContactCenterTraining,NRCICB ICBA3MG0083CloudContactCenterInfoMartDataExportImplementationFee,NRC ICB ICBA3MG0084 DataStorageICB ICBA3MG0085 CTIIntegrationICB ICBA3MG0086 CRMIntegrationICB ICBA3MG0087 LeaderLeadClassesICB ICBA3MG0088 GenesysUniversityWebBasedTrainingICB ICBProfessionalServices/NonͲrecurringFeesContract No. DMS-17/18-044B Exhibit B        A3MG0090CloudContactCenterProfessionalServicesImplementation,OneTimeCharge ICB ICBInstallation&ActivationCloudCareOptionsA3MG0093CloudCareExperienceManager(CxM)$218,750.00 $218,750.00GenesysUniversityA3MG0095TrainingandEnablement(eLearningondemand),Onetimecharge(pertrainingunit) $125.00 $125.00A3MG0096TrainingandEnablement(InstructorbasedTraining,Onetimecharge(pertrainingunit) ICB ICBA3MG0097TrainingandEnablement(CustomTrainingQuote),Onetimecharge(pertrainingunit) ICB ICBInferenceIVRSolutionsDescriptionNRCMRCA3MI0001PortalAccountͲThispercustomeraccountfeeprovidesuseraccesstotheStudioCreationEnvironmentandassumeseachcustomerinconnectedtoInferencePoPsviaaseparatededicatedSIPtrunk.$0.00 $200.00A3MI0002BasicVirtualAgentͲThisenablesoneconcurrentVirtualAgenttobeprocessedwithinStudioinDTMFmode(noTTS&ASR)forinbound/outboundinteractions.$0.00$107.00A3MI0003BasicPlusͲThisenablesoneconcurrentVirtualAgenttobeprocessedwithinStudioinDTMFmode(withPromptNodeTTS,GoogleVoicesonly)forinbound/outboundinteractions$0.00 $137.00A3MI0004StandardVirtualAgentͲThisenablesoneconcurrentVirtualAgenttobeprocessedwithinStudiowithfullmultiplelanguageTTSandASRcapabilitiesforinbound/outboundinteractions.$0.00$200.00A3MI0005NLPVirtualAgentͲAllthefeaturesofaStandardVirtualAgentadditionallyenabledwithselectableOpenSpeech/NaturalLanguageProcessing(NLP)AIcapabilities(Google,IBMWatson).$0.00 $260.00A3MI0006BiometricEnabledVirtualAgentͲAllthefeaturesofastandardVirtualAgentadditionallyenabledwithvoicebiometricsforuserauthenticationinsecuritysolutions.$0.00$400.00A3MI0007BurstingCapability(capacityondemand)ͲThisenablesadditionaltemporaryVirtualAgentcapacitytomeetunexpecteddemand.ThisfeeappliestotheadditionalVirtualAgentsusedinthebillingmonthbeyondtheamountordered.BydefaultburstingisnotenabledandthereforeyoumustrequestBurstingtobeenabled.$0.002xVirtualAgentA3MI0008ScreenPopͲ10AgentPackͲTheStudio“BroadWorksScreenPopTransfer”functionprovides,ontheAgentdisplay,therelevantcallerandaccountinformationduringthecalltransfer.$0.00$200.00A3MI0009 PredictiveDialerͲAddspredictivedialercapabilitytoeachliveagentpositionorseat.Priceisperagent.$0.00 $33.50A3MI0010StudioCredits(800,000credits)ͲCreditsarerequiredprepaymentofpayͲforͲuseInferencecreditͲbasedservices(suchasSMSmessaging).ContactAT&Tforcreditdebitschedule.$5,000.00$0.00A3MI0011 QͲFORͲME(5WaiterPack)ͲQͲFORͲMEWaitersareprovidedinmultiplesof5andarebilledmonthly.$0.00 $167.00A3MI0012InferenceAssist(20HourPack)ͲIncludes20hoursofprofessionalservicesthatcanbeusedin1hourincrementsandexpirein12months$5,000.00$0.00A3MI0013AgentAssistedPCIPayments(SecureCallProxyOption)ͲEnablesaVirtualAgenttocreatean“ondemand”securetransactionenvironmentwithaliveagentwheretransactiondataismutedandhiddenfromtheliveagentduringthetransactiontomeetsecurityrequirements.Priceisperagent$0.00$33.50Contract No. DMS-17/18-044B Exhibit B        ServiceCategory3ͲContactCenterOtherPartNumberDescriptionMRCCCELITEAGENTBUNDLES390364 CCEliteVoiceAgentBundle $128.75CMSInterfacesandCRMConnectorOPTIONS $0.00398970 AnyOneAdditionalCMSInterface $312.50400575 AnyOneAdditionalCMSInterfaceSession $43.75400819 AnyOneInboundVoiceRedundantCRMConnector $37.50400821 AnyOneOmnichannelRedundantCRMConnector $18.75400822 AnyOneOmnichannelService $1,875.00OceanaorEMCBUNDLES393170 OceanaorEMCBaseSub $2,018.61393192 OceanaorEMCSupervisorBundleSub $77.24393196 OceanaorEMCWorkspacesSDKSub $8.78393198 OceanaorEMCAllMediaAgentBundleSub $175.54393200 OceanaorEMCAdjRouteVoiceAgentBundleSub $35.11393202 OceanaorEMCDigitalPremiumAgentBundleSub $166.75393206 OceanaorEMCDigitalBasicAgentBundleSub $105.33393208 OceanaorEMCReportingDataStreamSub$667.03393210 OceanaorEMCAdvancedAnalyticsSub $24.58398708 OceanaorEMCR3CAMPHAADJROUTVOICEPKG/H $6.69398710 OceanaorEMCR3CAMPHADGTLPREMCNCRUSRPKG/H $33.44398712 OceanaorEMCR3CAMPHADGTLBASICUSERPKG/H $20.06398706 OceanaorEMCR3CAMPHAALLMEDCNCRUSERPKG/H $36.11398704 OceanaorEMCR3CAMPUSHAPACKAGE/H $400.59398714 OceanaorEMCR3GEOGRAPHICHAPACKAGE/H$2,002.58AVAYAWFOSELECTalaCarte393240 AWFOSRecorder(RedundancyIncluded) $31.25393244 AWFOSStandard(RedundancyIncluded) $46.25393246 AWFOSQM/PM(RedudancyIncluded) $77.50393264 AWFOSR5SilentMonitoring(RedundancyIncluded) $11.25393274 AWFOSScreenCapture(RedudancyIncluded) $11.25AVAYAWORKFORCEOPTIMIZATIONalaCarte $0.00Contract No. DMS-17/18-044B Exhibit B        400123 AWFOorCalabrioOpCR $48.73400124 AWFOorCalabrioAdvCR $53.75400125 AWFOorCalabrioOpQM $65.00400126 AWFOorCalabrioAdvQM $82.81400127 AWFOorCalabrioOpWFOPackage $99.26400128 AWFOorCalabrioAdvWFOPackage $136.50400129 AWFOorCalabrioOpWFM $47.60400170 AWFOorCalabrioAdvWFM $68.54400171 AWFOorCalabrioAdvcdDesktopAnalytics $31.25400172 AWFOorCalabrioLessonManagement $15.00400173 AWFOorCalabrioTimeOffManager$6.56400174 AWFOorCalabrioShiftBidding $3.75400175 AWFOorCalabrioAdvancedScorecards $15.00400176 AWFOorCalabrioStrategicPlanner $15.00400177 AWFOorCalabrioSAAddlLang $50.00400178 AWFOorCalabrioIntradayPerfMgmt $5.00400179 AWFOorCalabrioCompBasedLearning $34.38400180 AWFOorCalabrioSpeechAdvanced $81.25400181 AWFOorCalabrioInteractExpDataMgr $21.88400182 AWFOorCalabrioCustomerFeedbackAdvanced $40.63400183 AWFOorCalabrioFullTimeScreenRecording$31.25SELFͲSERVICE&SPEECHENABLEMENT400184 AvayaExpPortal(R7)InboundPort(withTouchtone) $91.34400185 AvayaExpPortal(R7)OutboundPort $91.34NUANCEPACKAGESalaCarte399418 NRTIER4Ͳ1LANGBUNDLE/H $218.75399440 NRTIER4Ͳ2LANGBUNDLE/H $262.50399442 NRTIER4Ͳ3LANGBUNDLE/H $306.25399444 NRTIER3Ͳ1LANGBUNDLE/H $187.50399446 NRTIER3Ͳ2LANGBUNDLE/H $225.00399448 NRTIER3Ͳ3LANGBUNDLE/H $262.50399470 NRTIER4ADDITIONALLANGUAGE/H $37.50399474 NRTIER3ADDITIONALLANGUAGE/H $25.00399480 NUANCEVOLCALIZER/H$68.75Contract No. DMS-17/18-044B Exhibit B        399484 COREDIALOGMODULE/H $5.00399486 USADDRESSDIALOGMODULE/H $50.00399488 CANADIANADDRESSDMͲ1STLANG/H $50.00399494 NORTHAMERICANNAMEDM/H $31.25399496 EMAILDIALOGMODULE/H $50.00399498 SPELLINGDIALOGMODULE/H $31.25399500 USADDRESSUPDATESUBSSERVICE/H $1,500.00399502 CANADIANADDRUPDATESUBSSVC/H $1,500.00CALLBACKASSISTalaCarte $0.00391018 CallbackAssistperPort $31.25AVAYAPROACTIVEOUTREACHMANAGERalaCarte390336 POMOutboundVoice(agentless)Bundle $136.250POMPreviewAgentBundle $188.75390342 POMPredictiveAgentBundle $188.75390338 POMEmail(3600msgs/hour) $643.75390354 POMEmail(additional3600msgs/hour) $373.75390340 POMSMS(3600msgs/hour) $643.75390356 POMSMS(additional3600msgs/hour) $448.75BREEZEalaCarte $0.00392688 CONTEXTSTORER3API $2,016.88392684 CONTEXTSTORER3PERSRVR $1,680.63392704 COLBROWSINGR3USER $20.31392706 REALTIMESPCHR3PRODUSR $30.31392680 BREEZER3CUSTOMSNAPͲINSRVRINSTNC$187.81392682 BREEZER3MEDIASRVRBNDLINSTNC $125.31392694 AEAR3SEAMLESSTRNSFRUSER $0.25392696 AEAR3CONFBRDGASSISTANTUSER $2.00392698 WEBRTCR3VCEGTWYSMLPKG $504.06392700 WEBRTCR3VCEGTWYMEDPKG $672.19392702 WEBRTCR3VCEGTWYLGPKG $840.31Training398888 CAASCNTLMGRTRAININGBILLING $193.75TGPN0001 AOSCCAASCCAGENTMANAGEDOPERATESTD $5.00TGPN0002 CCAASHELPDESKUSER $1.56Contract No. DMS-17/18-044B Exhibit B        TGPN0003 CCAASAOSOPERAPPLSRVR $715.25TGPN0004 CCAASAOSOPERASMSRVR $398.44TGPN0005 CCAASCAPACITYMGMT $234.38TGPN0006 CCAASAVAILABILITYMGMT $362.50Contract No. DMS-17/18-044B Exhibit B        ServiceCategory3ͲAvayaContactCentreSuiteThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAuraContactCenter7CommonContactCenterCodesNT9Z49CA AACCR7SoftwarePackage$0.00NT9Z78GA AVAYAAURACC7SOFTWARE7.1USB$128.00NT9Z49AE AACCR7SoftwareDVD$121.60NT9Z78FA AVAYAAURACC7SOFTWARE7.0.3USB$121.60AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaBaseSoftwareNT9Z40HA AACCR7MultimediaContactNodalBaseSystem $3,200.00NT9Z40LA AACCMultimediaR7NodalBaseSystem$3,200.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaAgentsNT9Z45DA AACCR7EmailAgentͲ1$576.00NT9Z45EA AACCR7PreviewProgressiveOutboundAgentͲ1 $448.00NT9Z45FA AACCR7WebChatAgentͲ1$576.00NT9Z45GA AACCR7SMSAgentͲ1$576.00NT9Z45LA AACCR7NodalPredictiveOutboundAgent$640.00NT9Z45VA AACCR7MultimediaAgentBundle$640.00NT9Z45XA AACCR7OpenQueueAgentͲ1$640.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaOptionalFeaturesNT9Z42AA AACCMultimediaR7StandbyServer$7,200.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitBaseSoftwareNT9Z40JA AACCCCTR7NodalBaseSystem$3,200.00NT9Z40KA AACCCCTR7NodalBaseSystemforCCMM$0.00Contract No. DMS-17/18-044B Exhibit B        AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitOptionalFeaturesNT9Z41AA AACCManagerR7HotStandbyServer$12,800.00NT9Z41BA AACCManagerR7GeographicRedundancyStandbyServer $6,400.00NT9Z41BB AACCR7NodalCampusGeoComboStandbyServer $17,920.00NT9Z41DA AACCManagerR7NCCSystem$20,480.00NT9Z41EA AACCManagerR7NCCStandbyServerSystem $15,360.00NT9Z41GA AACCR7UniversalNetworking$35.20NT9Z41MA AACCR7NodalRecordOnDemand$2,304.00NT9Z41NA AACCR7NodalMultipleDNRecordingͲ1Licence $32.00NT9Z43AA AACCCCTR7StandbyServer$7,200.00NT9Z75GAAACCR7ReportCreationWizardUsersͲ1$640.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitDevicesNT9Z46AB AACCR7CommunicationsControlToolkitͲContactCenterDeviceIncrementͲ1 $201.60NT9Z46LA AACCCCTR7ContactCenterDeviceforCCMMandAgentͲ1Device $0.00NT9Z46MA AACCR7CommunicationsControlToolkitͲ1IVRDeviceIncrement $201.60NT9Z46NA AACCR7CommunicationsControlToolkitͲ1IVRDataDeviceIncrement $201.60NT9Z46PA AACCR7CommunicationsControlToolkitͲ1IVRͲCCDeviceIncrement $201.60AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)BaseSoftwareNT9Z40AA AACCManagerR7NodalEnterpriseBaseSystem $3,200.00NT9Z40BA AACCManagerR7MLSBaseSystem$48,000.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)AgentsNT9Z44DA AACCR7NodalVoiceStandardAgent$736.00NT9Z44JB AACCR7NodalVoiceNetworkedAgent$992.00NT9Z44PA AACCR7SupervisorLicence$576.00NT9Z44RF AACCR7NodalSIPVoiceStandardtoNetworkedAgenttransferIncrementͲ1 $243.20NT9Z58JD AACCR7PreviewProgressiveOutboundUpgrade $156.80NT9Z58MA AACCR7PPOBupgradetoPredictiveOutboundAgentMigrationͲ1agent $320.00NT9Z75IA AACCR7NodalPredictiveOutboundAgentUpgrade $224.00Contract No. DMS-17/18-044B Exhibit B        NT9Z75KA AACCR7OpenQueueAgentUpgrade$224.00AvayaAuraContactCenter7NodalTransfers(CorporateLicensing),BaseTransfersNT9Z68AA AACCManagerR7CorporateBaseTransfer$758.40NT9Z68NA AACCMultimediaR7NodaltoCorporateBaseTransfer $758.40NT9Z68SA AACCCommunicationsControlToolkitR7NodaltoCorporateBaseTransfer $758.40AvayaAuraContactCenter7NodalTransfers(CorporateLicensing),AgentandDeviceTransfersNT9Z69AD AACCR7NodaltoCorporateInboundVoiceAgentͲ1 184.32NT9Z69AK AACCR7NodaltoCorporateSupervisorͲ1$144.00NT9Z69CC AACCR7NodaltoCorporatePredictiveOutboundAgentͲ1Agent $160.00NT9Z69DA AACCR7NodaltoCorporateMultimediawithMultiplicityAgentͲ1 $144.00NT9Z69EA AACCR7CCTNodaltoCorporateContactCenterͲ1Device $50.56NT9Z69EB AACCR7CCTNodaltoCorporateIVR7Ͳ1Device$44.16NT9Z69EC AACCR7CCTNodaltoCorporateIVR7DATAͲ1Device $44.16NT9Z69ED AACCR7CCTNodaltoCorporateIVR7ContactCenterInterfacesͲ1Device $44.16NT9Z69GA AACCR7NodaltoCorporatePreview/ProgressiveOutboundAgentͲ1 $112.00NT9Z69HA AACCR7NodaltoCorporateSMSAgentͲ1$144.00AvayaAuraContactCenter7NodalTransfers(CorporateLicensing),OptionalFeatureTransfersNT9Z68FA AACCManagerR7NCCSystemCorporateTransfer $5,120.00NT9Z68GA AACCManagerR7GeoRedundantStandbyServerCorporateTransfer $1,600.00NT9Z68HA AACCManagerR7EnhancedStandbyServerCorporateTransfer $3,798.40NT9Z68JA AACCManagerR7NCCStandbyServerCorporateTransfer $3,840.00NT9Z68KA AACCManagerR7ReportCreationWizardUsersCorporateTransfer $151.68NT9Z68QA AACCMultimediaR7StandbyServerCorporateTransfer $1,801.60NT9Z68TA AACCCommunicationsControlToolkitR7StandbyServerCorporateTransfer$598.40AvayaAuraContactCenter7NodalUpgrades(CorporateLicensing),BaseUpgradesNT9Z70AA AACCManagerR7CorporateBaseSystemUpgrade $1,400.32NT9Z70AB AACCMultimediaR7CorporateBaseSystemUpgrade $1,400.32NT9Z70AC AACCR7CCTCorporateBaseSystemUpgrade $1,400.32NT9Z71AA AACCManagerR7CorporateNCCSystemUpgrade $8,960.00NT9Z71CA AACCManagerR7StandbyServerCorporateBaseUpgrade $3,136.00Contract No. DMS-17/18-044B Exhibit B        NT9Z71DA AACCR7MultimediaCorporateStandbyServerUpgrade $3,150.08NT9Z71EA AACCCommunicationControlToolkitR7StandbyServerCorporateBaseUpgrade $2,496.00NT9Z71HA AACCManagerR7CorporateRCWUpgrade$280.32NT9Z72JB AACCR7CorporateCommunicationsControlToolkitͲ1IVRDeviceUpgrade $144.00NT9Z75WA AACCManagerR7CorporateLicenseManagerStandbyServerUpgrade $2,240.00NT9Z76AA AACCManagerR7GeoRedundantCorporateStandbyServerUpgrade $2,800.00NT9Z76CA AACCManagerR7CorporateNCCStandbyServerUpgrade$6,720.00NT9Z76EA AACCR7CorporateComboStandbyServerUpgrade $9,800.32AvayaAuraContactCenter7NodalUpgrades(CorporateLicensing),AgentUpgradesNT9Z72AF AACCR7CorporateInboundVoiceAgentUpgradeͲ1 $321.92NT9Z72CA AACCR7CCTCorporateContactCenterDeviceUpgrade $88.32NT9Z72DA AACCR7CorporateEmailAgentUpgrade$252.80NT9Z72KD AACCR7CorporatePreview/ProgressiveOutboundAgentUpgrade $195.84NT9Z72LA AACCR7CorporateWebChatAgentUpgrade$252.80NT9Z72MA AACCR7CorporatePPOBupgradetoPredictiveOutboundAgent–1agent $400.00NT9Z75NA AACCR7CorporateNetworkedVoiceAgentUpgrade$392.32NT9Z75PA AACCR7CorporateSupervisorLicenceUpgrade $252.16NT9Z75RA AACCR7CorporateStandardSMSAgentUpgrade $252.80NT9Z75TA AACCR7CorporateOpenQueueAgentUpgrade $280.32NT9Z76NA AACCManagerR7CorporateRecordOnDemandUpgrade $1,008.00NT9Z76RA AACCManagerR7CorporateMultipleDNRecordingUpgrade $14.08NT9Z76ZA AACCCommunicationsControlToolkitR7CCTCorporateIVRDataUpgrade $88.32NT9Z77AA AACCCommunicationsControlToolkitR7CCTCorporateIVRContactCenterInterfaceUpgrade$88.32NT9Z77BA AACCR7CorporatePredictiveOutboundBlending1AgentUpgrade $280.32AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),BaseUpgradesNT9Z50AA UpgradetoAACCContactCenterManagerR7Base $1,120.00NT9Z50BA AACCManagerR7MLSUpgrade$16,800.00NT9Z50CA AACCManagerR7NCCSystemUpgrade$7,168.00NT9Z50DA AACCManagerR7HotStandbyServerUpgrade $4,480.00NT9Z50EA AACCManagerR7NCCStandbyServerSystemUpgrade $5,376.00NT9Z75EA AACCManagerR7GeographicRedundancyStandbyServerUpgrade $2,240.00NT9Z76IA AACCR7NodalCampusGeoComboStandbyServerUpgrade $6,272.00Contract No. DMS-17/18-044B Exhibit B        AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCE7UpgradetoCCE8BaseUpgradesNT9Z50UA AACCR7ReportCreationWizard(RCW)Upgrade $224.00NT9Z62AA AACCMultimediaR7NodalBaseSystemUpgrade $1,120.00NT9Z62BA AACCMultimediaR7StandbyServerUpgrade $2,520.32NT9Z76TA AACCR7UniversalNetworkingUpgrade$12.80NT9Z76XA AACCR7MultimediaAgentBundleUpgrade$224.00NT9Z77CA AACCR7RecordOnDemandUpgrade$806.40NT9Z77DA AACCR7MultipleDNRecordingUpgrade$12.80NT9Z77WA AACCR7MultimediaContactNodalBaseUpgrade $1,120.00AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),AgentUpgradesNT9Z56AB AACCR7VoiceAgentUpgrade$257.92NT9Z58ZA UpgradetoAACCR7EmailAgentIncrementͲ1$201.60NT9Z58ZB UpgradetoAACCR7WebChatAgentIncrementͲ1 $201.60NT9Z75AA AACCR7NodalVoiceNetworkedAgentUpgrade $347.52NT9Z75CA AACCR7SupervisorLicenceUpgrade$347.52NT9Z75HA AACCR7SMSAgentUpgradeͲ1$201.60NT9Z77YA AACCR7WFOCompRecPortUpgrade$64.00NT9Z78AA AACCͲMR7AAEPUpgrade$89.60NT9Z78CAAACCR7SuiteforMidsizeEnterpriseWFOUpgrade $0.00AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCTUpgradetoCCTUpgradePackagesNT9Z54AA AACCCCTR7NodalBaseSystemUpgrade$1,120.00NT9Z54DA AACCCCTR7StandbyServerUpgrade$2,520.32AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCTUpgradetoCCT7UpgradesNT9Z60DA UpgradetoAACCR7CommunicationsControlToolkitContactCenterͲ1Device $70.40NT9Z60HA UpgradetoAACCR7CommunicationsControlToolkitͲ1IVRDataDeviceIncrement $70.40NT9Z60LA UpgradetoAACCR7CommunicationsControlToolkitͲ1IVRContactCenterDeviceIncrement $70.40NT9Z60RA UpgradetoAACCR7CommunicationsControlToolkitͲ1IVRDeviceIncrement $70.40AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCTUpgradetoCCT7PrepaidUpgradesNT9Z55AA AACCCCTR7NodalBaseSystemPrepaidUpgrade $0.00Contract No. DMS-17/18-044B Exhibit B        NT9Z55BA AACCCCTR7StandbyServerPrepaidUpgrade$0.00NT9Z61AA AACCR7CCTCCDevicePrepaidUpgrade$0.00NT9Z61BA PrepaidUpgradetoAACCR7CommunicationsControlToolkitͲ1IVRDeviceIncrementUpgrade $0.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(CorporateLicensing),AgentsandDevicesNT9Y66AD AvayaAuraTMContactCentreR6CorporateStandardVoiceAgentͲ1 $758.40NT9Y66BD AvayaAuraTMContactCentreR6CorporateEmailWithMultiplicityAgentͲ1 $684.80NT9Y66BE AvayaAuraTMContactCentreR6CorporateWebChatWithMultiplicityAgentͲ1 $684.80NT9Y66FAAvayaAuraTMContactCenterCommunicationsControlToolkitR6CorporateContactCenterDeviceͲ1Device$239.36NT9Y66GAAvayaAuraTMContactCenterCommunicationsControlToolkitR6CorporateCCDeviceforCCMMandCCOAͲ1Device$0.00NT9Y66QAAvayaAuraTMContactCenterR6CorporateSupervisorLicenceͲ1 $684.80NT9Y66AL AvayaAuraTMContactCentreR6CorporateNetworkedVoiceAgentͲ1 $1,062.40NT9Y66SA AvayaAuraTMContactCenterR6CorporateOpenQueueAgentͲ1 $758.40AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(CorporateLicensing),OptionalFeaturesNT9Y67DA AvayaAuraTMContactCenterManagerR6GeoRedundantCorporateStandbyServer $7,600.00NT9Y67FA AvayaAuraTMContactCenterCommunicationsControlToolkitR6CorporateStandbyServer $8,550.40AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)AgentsNT9Y44DA AvayaAuraTMContactCenterR6NodalVoiceStandardAgentIncrementͲ1 $606.08NT9Y44LA AvayaAuraTMContactCenterR6NodalEssentialVoiceAgentIncrement1Ͳ100 $486.40NT9Y44LB AvayaAuraTMContactCenterR6NodalEssentialSIPVoiceAgentIncrement1Ͳ100 $486.40NT9Y44PA AvayaAuraTMContactCenterR6SupervisorLicenceͲ1 $547.20NT9Y44QD AvayaAuraTMContactCenterR6NodalSIPVoiceStandardAgentIncrementͲ1$697.60NT9Y44JB AvayaAuraTMContactCenterR6NodalVoiceNetworkedAgentIncrementͲ1 $848.00NT9Y44RF AvayaAuraTMContactCenterR6NodalSIPVoiceStandardtoNetworkedAgenttransferIncrementͲ1 $243.20NT9Y44UA AACC6NewStandardPackage$606.08NT9Y44UB AACC6NewAdvancedPackage$969.60NT9Y44UC AACC6NewPremierPackage$969.60Contract No. DMS-17/18-044B Exhibit B        NT9Y44UD AVAYAAURACCR6MidsizeWFOComplianceCallRecordingPort $120.96NT9Y44UE AVAYAAURACCR6ExperiencePortalSelfServiceLicenceͲ1port $242.56NT9S21PA AvayaAuraOffsiteAgent1AgentIncrement$176.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)OptionalFeaturesNT9Y41AA AvayaAuraTMContactCenterManagerR6EnhancedStandbyServer $12,160.00NT9Y41BA AvayaAuraTMContactCenterManagerR6GeographicRedundancyStandbyServer $6,080.00NT9Y41HA AvayaAuraTMContactCenterR6ReportCreationWizard(RCW)First4AdditionalUsers $2,432.00NT9Y41KA AvayaAuraTMContactCenterNodalCRQMRecordOnDemand $758.40NT9Y41LA AvayaAuraTMContactCenterNodalCRQMMultipleDNRecordingͲ1Licence $11.52NT9Y41NA AvayaAuraTMContactCenterNodalMultipleDNRecordingͲ1Licence$30.08NT9Y42AA AvayaAuraTMContactCenterMultimediaR6StandbyServer $6,838.40NT9Y41BB AvayaAuraTMContactCentreManagerR6NodalCampusGeoComboStandbyServer $17,024.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaBaseSoftwareNT9Y40LA AvayaAuraTMContactCenterMultimediaR6NodalBaseSystem $3,040.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaAgentsNT9Y45DA AvayaAuraTMContactCenterR6EmailWithMultiplicityAgentͲ1 $547.20NT9Y45EA AvayaAuraTMContactCentrePreviewProgressiveOutboundWithMultiplicityR6AgentͲ1 $425.60NT9Y45FA AvayaAuraTMContactCentreWebChatWithMultiplicityR6AgentͲ1 $547.20NT9Y45GA AvayaAuraTMContactCentreSMSWithMultiplicityR6AgentͲ1 $547.20NT9Y45VA AvayaAuraTMContactCenterR6MultimediaWithMultiplicityAgentBundleIncrementͲ1$640.00NT9Y45XA AvayaAuraTMContactCenterR6OpenQueueAgentͲ1 $608.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitBaseSoftwareNT9Y40JA AvayaAuraTMContactCenterCommunicationsControlToolkitR6NodalBaseSystem $3,040.00NT9Y40KA AvayaAuraTMContactCenterCommunicationsControlToolkitR6NodalBaseSystemforCCMMandCCOA $0.00Contract No. DMS-17/18-044B Exhibit B        AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitOptionalFeaturesNT9Y43AA AvayaAuraTMContactCenterCommunicationsControlToolkitR6StandbyServer $6,838.40AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitDevicesNT9Y46AB AvayaAuraTMContactCentreCommunicationsControlToolkitR6ContactCenterDeviceIncrementͲ1 $191.36NT9Y46LAAvayaAuraTMContactCenterCommunicationsControlToolkitR6ContactCenterDeviceforCCMMandCCOAAgentͲ1Device$0.00NT9Y46MA AvayaAuraTMContactCenterCommunicationsControlToolkitR6Ͳ1IVRDeviceIncrement $176.64NT9Y46NA AvayaAuraTMContactCenterCommunicationsControlToolkitR6Ͳ1IVRDataDeviceIncrement$176.64NT9Y46PA AvayaAuraTMContactCenterCommunicationsControlToolkitR6Ͳ1IVRͲCCDeviceIncrement $176.64AvayaNESContactCentreͲAvayaAuraContactCenter6ͲUpgradesandMigrations(NodalLicensing),BaseMigrationsNT9Y52EA AvayaAuraTMEssentialContactCenterManagerR6BaseMigrationtoEnterpriseAMLPlatform $1,212.80AvayaNESContactCentreͲCommonContactCentrecodesNT9S89PB AvayaAuraTMContactCenterNortelSwitchIndicator $0.00NT9S89QB AvayaAuraTMContactCenterAvayaSwitchIndicator $0.00NT9Y49CA AvayaAuraTMContactCenterR6NonMerchandiseDVD $0.00NT9Y90AD AvayaAuraContactCenterSuiteforMidsizeEnterpriseWFOAddOffer $0.00AvayaNESContactCentreͲCommonContactCentrecodes,ReferenceOnlyNT9S50LA AvayaAuraTMContactCenterCorporateNortelSystemIndicator $0.00ContactCentre7ͲNewSystemsandExpansions(CorporateLicensing),BaseSoftwareNT9Z65AA AACCManagerR7CorporateBaseSystem$4,000.00NT9Z65CA AACCMultimediaR7CorporateBaseSystem$4,000.00NT9Z65EA AACCR7CCTCorporateBaseSystem$4,000.00NT9Z65FA AACCCCTR7CorporateBaseSystemforCCMM$0.00ContactCentre7ͲNewSystemsandExpansions(CorporateLicensing),AgentsandDevicesNT9Z66AD AACCR7CorporateStandardVoiceAgentͲ1$920.32Contract No. DMS-17/18-044B Exhibit B        NT9Z66AL AACCR7CorporateNetworkedVoiceAgent$1,120.00NT9Z66BD AACCR7CorporateEmailAgent$720.00NT9Z66BE AACCR7CorporateWebChatAgent$720.00NT9Z66EA AACCR7CorporatePredictiveOutboundBlending1Agent $800.00NT9Z66FA AACCR7CCTCorporateContactCenterDevice$252.16NT9Z66FB AACCCommunicationsControlToolkitR7CorporateIVRͲ1Device $232.32NT9Z66FC AACCCommunicationsControlToolkitR7CorporateIVRDATAͲ1Device $232.32NT9Z66FD AACCCommunicationsControlToolkitR7CorporateIVRContactCenterInterfacesͲ1Device$232.32NT9Z66GA AACCCommunicationsControlToolkitR7CorporateCCDeviceforCCMMandCCOAͲ1Device $0.00NT9Z66NF AACCR7CorporateVoiceStandardtoNetworkedAgentTransferIncrementͲ1 $304.00NT9Z66PD AACCR7CorporatePreview/ProgressiveOutboundAgent $560.00NT9Z66QA AACCR7CorporateSupervisorLicence$720.00NT9Z66RA AACCR7CorporateStandardSMSAgentUpgrade$720.00NT9Z66SA AACCR7CorporateOpenQueueAgentͲ1$800.00NT9Z67LC AACCManagerR7CorporateRecordOnDemand $2,880.00NT9Z67LD AACCManagerR7CorporateMultipleDNRecording $40.32ContactCentre7ͲNewSystemsandExpansions(CorporateLicensing),OptionalFeaturesNT9Z67AA AACCManagerR7CorporateLicenseManagerStandbyServer $6,400.00NT9Z67BA AACCManagerR7CorporateNCCSystem$25,600.00NT9Z67CA AACCManagerR7CorporateStandbyServer $16,000.00NT9Z67DA AACCManagerR7GeoRedundantCorporateStandbyServer $8,000.00NT9Z67EA AACCManagerR7CorporateNCCStandbyServer $19,200.00NT9Z67FA AACCCCTR7CorporateStandbyServer$9,000.32NT9Z67GA AACCR7MultimediaCorporateStandbyServer $9,000.32NT9Z67JA AACCManagerR7CorporateRCWUsersͲ1$800.00NT9Z67SAAACCR7CorporateComboStandbyServer$28,000.00ContactCentre7ͲNewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)OptionalFeaturesNT9S36EB SIPCCAccessLicense$8.96Contract No. DMS-17/18-044B Exhibit B        ServiceCategory3ͲAvayaAgentEnvironmentThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCMobilityandEndUserClientsͲAvayaOneͲXAgent,SoftwareLicense225914 ONEͲXAGENTMOVEPERAGENTLIC:CU $0.00227210 ONEͲXAGENTR2NEW/ADDPERAGENTLIC:CU $288.00227212 ONEͲXAGENTR2NONͲAGENTCLIENTLIC:CU $144.00227213 ONEͲXAGENTR2RFAMOVEPERAGENTLIC:CU $0.00227215 ONEͲXAGENTR2MIGRATIONPERAGENTLIC:CU $64.00228027 ONEͲXAGENTR2UPGRADEPERAGENTLIC:CU $101.12228029 ONEͲXAGENTR2UPGRADENONͲAGENTCLIENTLIC:CU$50.56228130 ONEͲXAGENTR2SUPVPERAGTLIC:CU $416.00228484 ONEͲXAGENTR2NEW/ADDPERAGENTPLDLIC:CU $288.00228486 ONEͲXAGENTR2NONͲAGENTCLIENTPLDLIC:CU $144.00228487 ONEͲXAGENTR2PLDSMOVEPERAGENTPLDLIC:CU $0.00228489 ONEͲXAGENTR2MIGRATIONPERAGENTPLDLIC:CU $64.00228490 ONEͲXAGENTR2FREEͲMAX3PLDLIC:CU$0.00228491 ONEͲXAGENTR2TRIALPERAGENTPLDLIC:CU $0.00228492 ONEͲXAGENTR2UPGRADEPERAGENTPLDLIC:CU $101.12228493 ONEͲXAGENTR2UPGRADEDRPERAGENTPLDLIC:CU $50.56228494 ONEͲXAGENTR2UPGRADENONͲAGENTCLIENTPLDLIC:CU $50.56228496 ONEͲXAGENTR2SUPVPERAGENTPLDLIC:CU$416.00229089 ONEͲXAGTR2NONͲAGENTCLIENTMOVELIC:CU $0.00265843 AGTDSKTP6.XSOFTPHONEANDOFFSITEAGTPLDSLIC:CU $288.00265844 AGTDSKTP6.XSOFTPHONEANDOFFSITEAGTRFALIC:CU $288.00305293 ONEͲXAGENTR2EMCBUNDLENEW/ADDPERAGENTRFALIC:CU $32.00307408 AGENTFORDESKTOPR1HEADLESSNEW $140.80307409 AGENTFORDESKTOPR1STANDALONE90DAYTRIAL$0.00307420 ONEͲXAGENTR2SIPNEW/ADDPERAGENTLIC:CU $288.00307421 ONEͲXAGENTR2SIPNEW/ADDDISASTERRECOVERYPERAGENTLIC:CU $144.00307422 ONEͲXAGENTR2SIPNONͲAGENTCLIENTLIC:CU $144.00307423 ONEͲXAGENTR2SIPMOVEPERAGENTLIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B        307427 ONEͲXAGENTR2SIPSUPERVISORPERAGENTLIC:CU $416.00307482 AGENTFORDESKTOPR1SHAREDCONTROLNEW $217.60307483 AGENTFORDESKTOPR1STANDALONENEW $288.00307493 ONEͲXAGENTR2SIPUPLIFTAGENTLIC:CU $0.00307494 ONEͲXAGENTR2SIPUPLIFTDISASTERRECOVERYAGENTLIC:CU $0.00307495 ONEͲXAGENTR2SIPUPLIFTNONͲAGENTCLIENTLIC:CU $0.00307496 ONEͲXAGENTR2SIPUPLIFTSUPERVISORAGENTLIC:CU$0.00340150 AGENTFORDESKTOPR1SIPSTANDALONENEW $288.00340151 AGENTFORDESKTOPR1SIPHEADLESSNEW $140.80385474 AGENTFORCHROMER1GOOGLECHROMEMGMTCONSOLENAR/ELIC:DS,CU $0.00400336 AGENTFORDESKTOPR2ADVANCEDNEW/ADDITIONSLIC:CU,SR $288.00400337 AGENTFORDESKTOPR2BASICNEW/ADDITIONSLIC:CU,SR $217.60400338 AGENTFORDESKTOPR2HEADLESSNEW/ADDITIONSLIC:CU,SR$140.80400339 AGENTFORDESKTOPR2BASICTOADVANCEDUPBUYLIC:CU,SR $70.40400700 AGENTFORDESKTOPR2HEADLESSTOADVANCEDUPBUYLIC:CU,SR $147.20400701 AGENTFORDESKTOPR2ADVANCEDASIPPLEVEL1LIC:CU,SR $96.00400702 AGENTFORDESKTOPR2ADVANCEDASIPPLEVEL2LIC:CU,SR $32.00400703 AGENTFORDESKTOPR2DESKPHONEMODE/ELIC:CU,SR $0.00400704 AGENTFORDESKTOPR2ADVANCEDUPGRADELIC:CU,SR$144.00400705 AGENTFORDESKTOPR2BASICUPGRADELIC:CU,SR $108.80400706 AGENTFORDESKTOPR2HEADLESSUPGRADELIC:CU,SR $70.40MobilityandEndUserClientsͲIPAgent,SoftwareLicense186089 IPAGENTLICENSEMOVEPERAGENTR5LIC:CU $32.00190332 IPAGENTLICENSEMOVEPERAGENTR2 $32.00190333 IPAGENTMOVEPERAGENTR3LIC:CU $32.00190334 IPAGENTMOVEPERAGENTR4LIC:CU $32.00207362 IPAGTR7LICMOVEPERAGTCURRENTRELELECDWN $0.00207363 CALLCENTERR4BASICLIC:CU $32.00384219 CRMCONNECTORR2OVALIC:DS,SR $19.20384220 AVAYADESKTOPWALLBOARDOVALIC:DS,SR $19.20389225AESSFDCOPENCTICONNECTORR1USRNEWLIC:CU $160.00389332 AESSFDCOPENCTICONNECTORR1USERHIGHAVAILABILITYNEWLIC:CU $80.00392336 CRMCONNR2COMMUNICATIONMANAGER/ELITEADAPTERNEWLIC:DS $9,600.00392337 CRMCONNR2PROACTIVEOUTREACHMANAGERADAPTERNEWLIC:DS $9,600.00Contract No. DMS-17/18-044B Exhibit B        392338 CRMCONNR2OCEANAADAPTERNEWLIC:DS $9,600.00392339 CRMCONNR2SALESFORCEVOICEADAPTERNEWLIC:DS $9,600.00392620 CRMCONNR2ORACLESERVICECLOUDVOICEADAPTERNEWLIC:DS $9,600.00392621 CRMCONNR2MICROSOFTDYNAMICSVOICEADAPTERNEWLIC:DS $9,600.00392622 CRMCONNR2SAPVOICEADAPTERNEWLIC:DS $9,600.00392623 CRMCONNR2SALESFORCEOMNIͲCHANELADAPTERNEWLIC:DS $16,000.00392624 CRMCONNR2ORACLESERVICECLOUDOMNIͲCHNLADAPTERNEWLIC:DS$16,000.00392625 CRMCONNR2INBOUNDVOICEUSERNEWLIC:CU $320.00392626 CRMCONNR2OUTBOUNDVOICEUSERNEWLIC:CU $160.00392627 CRMCONNR2MULTIMEDIAUSERNEWLIC:CU $160.00392628 CRMCONNR2TELECOMMUTERUSERNEWLIC:CU $64.00392629 CRMCONNR250INBOUNDVOICEUSERSNEWLIC:CU $0.00392630 CRMCONNR2COMMUNICATIONMANAGER/ELITEADAPTERUPGRADELIC:DS$4,800.00392631 CRMCONNR2PROACTIVEOUTREACHMANAGERADAPTERUPGRADELIC:DS $4,800.00392632 CRMCONNR2SALESFORCEVOICEADAPTERUPGRADELIC:DS $4,800.00392633 CRMCONNR2ORACLESERVICECLOUDVOICEADAPTERUPGRADELIC:DS $4,800.00392634 CRMCONNR2SAPVOICEADAPTERUPGRADELIC:DS $4,800.00392635 CRMCONNR2ORACLESERVICECLOUDOMNIͲCHNLADPTUPGRADELIC:DS $8,000.00392636 CRMCONNR2INBOUNDVOICEUSERUPGRADELIC:CU$160.00392637 CRMCONNR2OUTBOUNDVOICEUSERUPGRDAELIC:CU $80.00392638 CRMCONNR2MULTIMEDIAUSERUPGRADELIC:CU $80.00392639 CRMCONNR2TELECOMMUTERUSERUPGRADELIC:CU $32.00392652 CRMCONNR2COMMUNICATIONMANAGER/ELITEADPTGEOREDUNNEWLIC:DS $4,800.00392653 CRMCONNR2PROACTIVEOUTREACHMGRADAPTERGEOREDUNNEWLIC:DS $4,800.00392654 CRMCONNR2OCEANAADAPTERGEOREDUNDANCYNEWLIC:DS $4,800.00392655CRMCONNR2SALESFORCEVOICEADAPTERGEOREDUNDANCYNEWLIC:DS $4,800.00392656 CRMCONNR2ORACLESERVICECLOUDVCEADPTGEOREDUNNEWLIC:DS $4,800.00392657 CRMCONNR2MICROSOFTDYNAMICSVCEADPTGEOREDUNDANCYNEWLIC:DS $4,800.00392658 CRMCONNR2SAPVOICEADAPTERGEOREDUNDANCYNEWLIC:DS $4,800.00392659 CRMCONNR2SALESFORCEOMNIͲCHANNELADPTGEOREDUNNEWLIC:DS$8,000.00392660 CRMCONNR2ORACLESVCCLOUDOMNIͲCHNLADPTGEOREDUNNEWLIC:DS $8,000.00392661 CRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYNEWLIC:CU $160.00392662 CRMCONNR2OUTBOUNDVOICEUSERGEOREDUNDANCYNEWLIC:CU $80.00392663 CRMCONNR2MULTIMEDIAUSERGEOREDUNDANCYNEWLIC:CU $80.00Contract No. DMS-17/18-044B Exhibit B        392664 CRMCONNR2TELECOMMUTERUSERGEOREDUNDANCYNEWLIC:CU $32.00392665 CRMCONNR250INBOUNDVOICEUSERGEOREDUNDANCYNEWLIC:CU $0.00392824 CRMCONNR2COMMMGR/ELITEADPTGEOREDUNDANCYUPGRADELIC:DS $2,400.00392825 CRMCONNR2SALESFORCEVOICEADPTRGEOREDUNDANCYUPGRADELIC:DS $2,400.00392826 CRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYUPGRADELIC:CU $80.00395872 AGENTFORDESKTOPR1SHAREDTOSTANDALONEUPBUYLIC:CU$70.40395873 AGENTFORDESKTOPR1STNDLINVESTPROTECTIONPOLICYLEVEL1LIC:CU $96.00395874 AGENTFORDESKTOPR1STNDLINVESTPROTECTIONPOLICYLEVEL2LIC:CU $32.00396290 EXPERTCLIENTR1LIC:CU $400.00396291 EXPERTCLIENTR11XAGENT/AGENTFORDESKTOPMIGRATIONLIC:CU $112.00MobilityandEndUserClientsͲIPAgent,Tracking271143 AGENTDESKTOP6.XSOFTPHONEENABLEFORCMLIC:CU $0.00396691 CRMCONNECTORR2PERPETUALBLOCK $0.00395900 CRMCONNR2COMMUNICATIONMANAGER/ELITEADAPTER/TLIC:DS $0.00395901 CRMCONNR2PROACTIVEOUTREACHMANAGERADAPTER/TLIC:DS $0.00395902 CRMCONNR2OCEANAADAPTER/TLIC:DS $0.00395903 CRMCONNR2SALESFORCEVOICEADAPTER/TLIC:DS $0.00395904 CRMCONNR2ORACLESERVICECLOUDVOICEADAPTER/TLIC:DS$0.00395905 CRMCONNR2MICROSOFTDYNAMICSVOICEADAPTER/TLIC:DS $0.00395906 CRMCONNR2SAPVOICEADAPTER/TLIC:DS $0.00395907 CRMCONNR2COMMUNICATIONMANAGER/ELITEADPTGEOREDUN/TLIC:DS $0.00395908 CRMCONNR2PROACTIVEOUTREACHMGRADAPTERGEOREDUN/TLIC:DS $0.00395909 CRMCONNR2OCEANAADAPTERGEOREDUNDANCY/TLIC:DS $0.00395910 CRMCONNR2SALESFORCEVOICEADAPTERGEOREDUNDANCY/TLIC:DS$0.00395911 CRMCONNR2ORACLESERVICECLOUDVCEADPTGEOREDUN/TLIC:DS $0.00395912 CRMCONNR2MICROSOFTDYNAMICSVCEADPTGEOREDUNDANCY/TLIC:DS $0.00395913 CRMCONNR2SAPVOICEADAPTERGEOREDUNDANCY/TLIC:DS $0.00398720 CAASCRMCONNR2SALESFORCEOMNIͲCHANELADAPTERCOͲDELIVERY $480.00398721 CAASCRMCONNR2SALESFORCEOMNIͲCHANELADAPTERAOS$480.00398722 CAASCRMCONNR2INBOUNDVOICEUSERCOͲDELIVERY $9.60398723 CAASCRMCONNR2INBOUNDVOICEUSERAOS $9.60398724 CAASCRMCONNR2OUTBOUNDVOICEUSERCOͲDELIVERY $4.80398725 CAASCRMCONNR2OUTBOUNDVOICEUSERAOS $4.80398726 CAASCRMCONNR2MULTIMEDIAUSERCOͲDELIVERY $4.80Contract No. DMS-17/18-044B Exhibit B        398727 CAASCRMCONNR2MULTIMEDIAUSERAOS $4.80398728 CAASCRMCONNR2SALESFORCEOMNIͲCHANNELADPTGEOREDUNCOͲDELIVERY $240.00398729 CAASCRMCONNR2SALESFORCEOMNIͲCHANNELADPTGEOREDUNAOS $240.00398730 CAASCRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYCOͲDELIVERY $4.80398731 CAASCRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYAOS $4.80398732 CAASCRMCONNR2OUTBOUNDVOICEUSERGEOREDUNDANCYCOͲDELIVERY$2.40398733 CAASCRMCONNR2OUTBOUNDVOICEUSERGEOREDUNDANCYAOS $2.40398734 CAASCRMCONNR2MULTIMEDIAUSERGEOREDUNDANCYCOͲDELIVERY $2.40398735 CAASCRMCONNR2MULTIMEDIAUSERGEOREDUNDANCYAOS $2.40399209 CRMCONNR2AVAYAAURACONTACTCENTERADAPTER/TLIC:DS $0.00399540 CRMCONNR2SIEBELADAPTER/TLIC:DS$0.00399541 CRMCONNR2PEGAADAPTER/TLIC:DS $0.00399542 CRMCONNR2EPICADAPTER/TLIC:DS $0.00399543 CRMCONNR2AVAYAAURACONTACTCENTERADPTGEOREDUN/TLIC:DS $0.00399544 CRMCONNR2SIEBELADAPTERGEOREDUNDANCY/TLIC:DS $0.00399545 CRMCONNR2PEGAADAPTERGEOREDUNDANCY/TLIC:DS $0.00399546 CRMCONNR2EPICADAPTERGEOREDUNDANCY/TLIC:DS$0.00PresenceServices,SoftwareLicense258330 AVAYAAURATMPRESENCESERVICESR6.0TEMPLATELIC:SR $0.00259760 AVAYAAURATMPRESENCESERVICESR6.XLIC:CU $0.00380091 AVAYAAURAPRESENCESERVICESR7.XVEVAPPLIANCESYSTEMLIC:DS,SR $0.00381040 AVAYAAURAPRESENCESERVICESR7.XGEOREDUNDANCYLIC:DS $7,852.00Contract No. DMS-17/18-044B Exhibit B        ServiceCategory3ͲAvayaAssistedExperienceManagementThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAURA™CallCenterEliteMultichannel,SoftwareLicense271861 CALLCENTERR6NEWORADDELITEMULTIͲCHANNEL1Ͳ400LIC:CU $368.00273560 CALLCENTERR5NEWORADDELITEMULTIͲCHANNEL1Ͳ400LIC:CU $368.00273562 CALLCENTERR4NEWORADDELITEMULTIͲCHANNEL1Ͳ400LIC:CU $368.00273566 CCR6ELITEMULTIͲCHLICUPGRADELIC:CU $0.00AvayaAURA™ContactCentreͲAgentsandDevices,Media700501563 AVAYAAURACC6.2DVD $128.00700502254 AVAYAAURACC6.2MIDSIZEENTERPRISEDVD $0.00700508129 AVAYAAURACC6.4DVD(ASD) $128.00700508130 AVAYAAURACC6.4MIDSIZEENTERPRISEDVD $0.00700511785 AVAYACONTACTCENTRESELECTSOFTWARE7.0DVD $32.00700513160 AVAYACONTACTCENTRESELECTSOFTWARE7.0.02DVD $32.00700513997 AVAYACONTACTCENTRESELECTSOFTWARE7.0.3DVD $32.00700514520 AVAYACONTACTCENTRESELECTSOFTWARE7.0.3USB $32.00700514755 AVAYACONTACTCENTRESELECTSOFTWARE7.1USB$32.00AvayaAURA™ContactCentreͲAgentsandDevices,Model306831 AVAYACONTACTCENTERSELECTNEWMODEL $0.00306833 AVAYACONTACTCENTERSELECTMODELADDITIONS $0.00AvayaAURA™ContactCentreͲAgentsandDevices,Software387546 AGENTFORDESKTOPR1STANDALONEOPX $0.00387547 AGENTFORDESKTOPR1SHAREDCONTROLOPX $0.00AvayaAURA™ContactCentreͲAgentsandDevices,SoftwareLicense259658 AVAYAAURATMCC6ENTMEDIAAPPLSRVRSIPANCMTSERVICEPRTLIC:CU $56.32259659 AVAYAAURATMCC6ENTMEDIAAPPLSRVRSIPDIALOGSERVICEPRTLIC:CU $128.00259851 AVAYAAURATMCC6ESSENTIALSIPVOICEAGENTLIC:CU $512.00259858 AVAYAAURATMCC6ESSNTLMEDIAAPPLSRVRSIPDIALOGSVCPRTLIC:CU $128.00263881 AVAYAAURATMCC6ANNOUNCEMENTPORTINCLUDEDLIC:CU $0.00263882 AVAYAAURATMCC6SIPACCESSPORTINCLUDEDLIC:CU$0.00Contract No. DMS-17/18-044B Exhibit B        264643 AVAYAAURATMCC6NETWORKEDBASESYSTEMLIC:CU $20,441.60264644 AVAYAAURATMCC6NETWORKEDVOICEPERAGTLIC:CU $992.00264645 AVAYAAURATMCC6ENTPRSSTANDARDTONETWORKEDVOICEPERAGTLIC:CU $256.00264646 AVAYAAURATMCC6NETWORKEDHOTSTNDBYSRVRLIC:CU $15,971.20264647 AVAYAAURATMCC6SYSTEMMIGRATIONFRMESSNTLTOENTERPRISELIC:CU $1,280.00264648 AVAYAAURATMCC6VOICEMIGRATIONFRMESSNTLTOENTERPRISELIC:CU $224.00264670 AVAYAAURATMCC6ENTERPRISESIPSYSMIGRATIONFROMICLIC:CU$3,200.00264672 AVAYAAURATMCC6ENTPRSMMEDIABASESYSMIGRATIONFROMICLIC:CU $3,200.00264674 AVAYAAURATMCC6ENTPRSVCEAGTMIGRATIONFROMICLIC:CU $256.00264676 AVAYAAURATMCC6ENTPRSMMEDIABUNDLEMIGRATIONFROMICLIC:CU $403.20264678 AVAYAAURATMCC6ESSNTLSTANDARDTONETWORKEDVOICEPERAGTLIC:CU $416.00264920 AVAYAAURACC6WFOINTERFACELIC:CU$0.00264921 AVAYAAURACC6WFO3RDPARTYINTERFACELIC:CU $128.00267391 AVAYAAURATMCC6AMSINSTANCEINCLUDEDLIC:CU $0.00267541 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AVAYACONTACTCENTERSELECTR7VOICEAGENTLIC:CU $592.00385469 AVAYACONTACTCENTERSELECTR7MULTIMEDIALIC:CU$460.80385490 AVAYACONTACTCENTERSELECTR7SUPERVISORLIC:CU $275.20Contract No. DMS-17/18-044B Exhibit B        385491 AVAYACONTACTCENTERSELECTR7DIALOGPORTSLIC:CU $0.00385492 AVAYACONTACTCENTERSELECTR7BUSINESSCONTINUITYLIC:CU $12,800.00385493 AVAYACONTACTCENTERSELECTR7REPORTCREATIONWIZARDLIC:CU $640.00385494 AVAYACONTACTCENTERSELECTR7VEVAPPLIANCE $0.00385495 AVAYACONTACTCENTERSELECTR7NEWSYSTEMVIRTUALTRACKING $0.00385496 AVAYACONTACTCENTERSELECTR7AMSVEVAPPLIANCE $0.00385497 AVAYACONTACTCENTERSELECTR7AMSNEWSYSTEMVIRTUALTRACKING$0.00385498 AVAYACONTACTCENTERSELECTR7BASESFTWBNDLASIPPUPGLIC:CU $2,576.00385500 AVAYACONTACTCENTERSELECTR7VOICEAGENTASIPPUPGRADELIC:CU $213.76385502 AVAYACONTACTCENTERSELECTR7MULTIMEDIAASIPPUPGRADELIC:CU $166.40385504 AVAYACONTACTCENTERSELECTR7SUPERVISORASIPPUPGRADELIC:CU $99.20385506 AVAYACONTACTCENTERSELECTR7BUSCONTINUITYASIPPUPGLIC:CU$4,480.00385892 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AURAR8WEBLMLICENSEMANAGERVEVAPPLIANCESYSENABLEMENT $0.00397928 AURAR8WEBLMKVMVIRTUALENABLEMENT $0.00397929 AURAR8WEBLMAMAZONWEBSERVICESAMIENABLEMENT $0.00398040 AURAR8WEBLMSOFTWAREONLYENABLEMENT $0.00398041 AURAR8WEBLMLICENSEMANAGERLIC:DS;SR$0.00399640 CALLANNOUNCEMENTR1LIC:CL $5,760.00399641 CALLRECONNECTR1LIC:CL $19,200.00399642 CALLANNOUNCEMENTR160DAYTRIALLIC:CL $0.00399643 CALLRECONNECTR160DAYTRIALLIC:CL $0.00CallCenter,ModelContract No. DMS-17/18-044B Exhibit B        303943 CCAASMODELCODE$0.00384179 CUSTOMERENGAGEMENTSUITESMODEL $0.00CallCenterͲAdvancedSegmentation,SoftwareLicense187936 ADVSEGLICWITHMEDIA $22.40226021 CCR6ADVSEGNEWORADDPERAGENTLIC:CU $433.28CustomerInteractionExpress,Hardware196821 CIECCLICENSEENABLEMENT $0.00CustomerInteractionExpress,Model200530 CIEMODELNEW$0.00211501 CIEMODELUPGRADES&ADDITIONS $0.00305404 CIEMODELNEW$0.00305405 CIEMODELADD$0.00305406 CIEMODELUPG$0.00CustomerInteractionExpress,SoftwareLicense196783 CIECCAVAYACOMMUNICATIONMANAGERCONNECTORLIC:DS $0.00196784 CIECCI55CONNECTORLIC:DS $0.00196788 CIECCSMSROUTINGLIC:DS $288.00200921 CIER1PARTNERLABSYSTEMLIC:CU $0.00200922 CIER1CUSTOMEREVALUATIONLIC:CU $0.00205771 CIER1EXTENDEDROUTINGLIC:DS $0.00205772 CIER1STANDARDUSERTRACKINGCODELIC:CU $0.00205773 CIER1ADVANCEDUSERTRACKINGCODELIC:CU $0.00227032 CIER1STANDARDPERUSERLIC:CU $576.00227033 CIER1ADVANCEDPERUSERLIC:CU$1,280.00227034 CIER1TEAMLEADERPERUSERLIC:CU $960.00227036 CIER1SUPERVISORPERUSERLIC:CU $1,280.00227037 CIER1IVRPERUSERLIC:CU $288.00227038 CIER1UPGRADESTANDARDTOADVANCEDPERUSERLIC:CU $800.00303975 CIER3LICENABLELIC$0.00303976 CIER3STDUSERLIC$469.56303977 CIER3STDUSERADDLLIC $0.00303978 CIER3ADVUSERLIC $1,006.20303979 CIER3ADVUSERADDLLIC$0.00304000 CIER3UPLIFTSTDTOADVUSERLIC $536.64Contract No. DMS-17/18-044B Exhibit B        304001 CIER3AVAYAIPOCONNLIC $0.00304002 CIER3MIGBCCTOSTDUSERLIC $201.24304003 CIER3MIGBCCTOADVUSERLIC $503.36304004 CIER3TEAMLEADERLIC $771.68304005 CIER3SUPERVISORLIC $1,040.00304006 CIER3AVAYAAURACONNLIC $0.00304007 CIER3IECONNLIC$0.00304008 CIER3IVRPORT$235.04304009 CIER3MIGBCCSPVTOCIESUPV $302.12304010 CIER3MIGBCCSITENTWKTOIECONN$0.00304011 CIER3MIGBCCVCECNTRPTTOIVRPT $100.88304012 CIER3MIGSTDUSERR1TOSTDUSER $235.04304013 CIER3MIGADVUSERR1TOADVUSER $503.36304014 CIER3MIGTEAMLDRR1TOTEAMLDR $235.04304015 CIER3MIGSUPVR1TOSUPV $302.12304016 CIER3MIGIVRPORTR1TOIVRPT$100.88304017 CIER3MIGSTDUSERR2TOSTDUSER $100.88304018 CIER3MIGADVUSERR2TOADVUSER $235.04304019 CIER3MIGTEAMLDRR2TOTEAMLDR $100.88304020 CIER3MIGSUPVR2TOSUPV $134.16304021 CIER3MIGIVRPORTR2TOIVRPT $33.80380848 CIER3ICICONNECTORSERVERBASICLIC:CU$7,774.00380849 CIER3ICICONNECTORVOICEUSERLIC:CU $202.80385527 CIER3CUSTOMERRELATIONSHIPMANAGEMENTSALESFORCE.COMPLUGIN $6,185.40385528 CIER3WEBBASEDWALLBOARDUSER $499.20CustomerServiceEditions,InteractionCenter,Media202450 IC7APPLICATIONMEDIABUNDLE1 $0.00202451 IC7AVAYAAGENTSOFTWARECD $0.00202452 IC7APPLICATIONMEDIABUNDLE2 $0.00700501741 INTERACTIONCENTER7.3APPLICATIONMEDIABUNDLE1 $0.00700501742 INTERACTIONCENTER7.3APPLICATIONMEDIABUNDLE2 $0.00700501743 INTERACTIONCENTER7.3AVAYAAGENTSOFTWARECD $0.00CustomerServiceEditions,InteractionCenter,Model192076 IC/OAMODELNEW$0.00Contract No. DMS-17/18-044B Exhibit B        198316 INTERACTIONCENTER/OPERATIONALANALYSTMODELADDITIONS/CONVERSION $0.00CustomerServiceEditions,InteractionCenter,SoftwareLicense184737 ICADDITIONALSWITCHCONNECTORͲMV.1RFAENABLEMENTLIC:CU $0.00197856 IC7.1+SWITCHCONNECTORAVAYALIC:CU,SR $0.00197860 IC7.1+IVRCONNECTORLIC:CU,SR $0.00197861 ICR7.xDEVELOPMENTLIC:CUSR $25,552.00197862 IC7.1+90DAYCUSTOMEREVALUATIONLIC:CU,SR $0.00197864 IC7.1+DEVCONNPARTNERLIC:CU,SR $0.00202332 IC7.1+RFALICENSEENABLEMENT $0.00202333 IC7.1+CONTENTANALYSISEMAIL3SERVERMAXLIC:CU,SR $15,971.20227880 IC7.XCONCURRENTVOICECALLCENTERAGENTLIC:CU,SR$592.00227881 IC7.XADDITIONALMULTIMEDIACALLCTRAGENTLIC:CU,SR $1,308.80227882 IC7.XAVAYAAGENTCONCURRENTUSERSLIC:CU,SR $92.80227883 IC7.XUPGRADEVOICEONLYTOMULTIMEDIAAGENTSLIC:CU,SR $716.80227884 IC7.XEMAILCONTENTANALYSISUSERLIC:CU,SR $105.60227885 IC7.XSIEBELUSERLIC:CU,SR $304.00227886 IC7.XCONCURRENTMULTIMEDIACALLCENTERAGENTLIC:CU,SR $1,308.80227887 IC7.XADDITIONALVOICECALLCENTERAGTAGENTLIC:CU,SR$592.00229734 IC7.XVOICECALLCENTERUPGRADELIC:CU,SR $188.16229735 IC7.XMULTIMEDIACALLCENTERUPGRADELIC:CU,SR $416.64229736 IC7.XAVAYAAGENTUPGRADELIC:CU,SR $32.64229737 IC7.XEMAILANALYSISUPGRADELIC:CU,SR $37.12229738 IC7.XSIEBELUPGRADELIC:CU,SR $106.24383626 ICSALESFORCEDOTCOMCONNECTORR2SERVERSOFTWARENEWLIC:DS $15,971.20383627 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGENTNEWLIC:CU $160.00383628 ICSALESFORCEDOTCOMCONNECTORR2MULTIMEDIAAGENTNEWLIC:CU$64.00383629 ICSALESFORCEDOTCOMCONNECTORR2SERVERSFWRAESUPBUYLIC:DS $7,984.00383820 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGENTAESUPBUYLIC:CU $64.00383821 ICSALESFORCEDOTCOMCONNECTORR2LAB5AGENTLIC:CU $1,120.00383822 ICSALESFORCEDOTCOMCONNECTORR2SERVERSOFTWAREHANEWLIC:DS $7,984.00383823 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGENTHANEWLIC:CU$80.00383824 ICSALESFORCEDOTCOMCONNECTORR2MULTIMEDIAAGENTHANEWLIC:CU $32.00383825 ICSALESFORCEDOTCOMCONNECTORR2SERVRSFWRAESHAUPBUYLIC:DS $3,993.60Contract No. DMS-17/18-044B Exhibit B        383826 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGTAESHAUPBUYLIC:CU $32.00383827 ICSALESFORCEDOTCOMCONNECTORR2REMTELECOMMUTERAGENTLIC:CU $32.00385434 ICSALESFORCEDOTCOMCONNECTORR250VOICEAGENTNEW/ELIC:CU $0.00385435 ICSALESFORCEDOTCOMCONNECTORR250VCEAGTAESUPBUY/ELIC:CU $0.00385436 ICSALESFORCEDOTCOMCONNECTORR250VOICEAGENTHANEW/ELIC:CU$0.00385437 ICSALESFORCEDOTCOMCONNECTORR250VCEAGTAESHAUPBUY/ELIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B        ServiceCategory3ͲAvayaAutomatedExperienceManagementThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAURAExperiencePortal,Media700510739 AAEP7.0.2SOFTWAREONLYMEDIA $92.16700510740 AAEP7.0.2HARDWAREMEDIABUNDLE $92.16AvayaAURAExperiencePortal,SoftwareLicense274359 AAEPR6EPMVEVAPPSYSTEMLIC:DS,SR $0.00274550 AAEPR6VIRTUALPLATFORMNEWSYSTEMTRACKING $0.00274551 AAEPR6VIRTUALPLATFORMUPGRADESYSTEMTRACKING $0.00281697 AAEPR6MPPVEVAPPSYSTEMLIC:DS,SR $0.00300716 AAEPR7PERPORTLICENSENEWLIC:CU $768.00300717 AAEPR7PERPORTLICENSENEWSPEECHPACKAGELIC:CU $598.40300718 AAEPR7PERPORTLICENSEUPGRADELIC:CU $384.00300719 AAEPR7PERPORTLICENSEUPGRADEENTITLEMENTLIC:CU$0.00302190 AAEPR7PERPORTNEWAPPLICATIONPACKAGELIC:CU $320.00302191 AAEPR7PERPORTAPPLICATIONPACKAGEUPGRADELIC:CU $160.00302193 AAEPR7PERPORTAPPLICATIONPACKAGEMIGRATIONLIC:CU $160.00302195 AAEPR7PERSESSIONSIPSIGNALINGLIC:CU $70.40302196 AAEPR7PERSESSIONSIPSIGNALINGUPGRADELIC:CU $35.20302198 AAEPR7PERPORTNEWMIGRATIONFROMSIPSIGNALINGLIC:CU $576.00302199 AAEPR7PERPORTNEWMIGRATIONFROMANNOUNCEMENTLIC:CU$448.00302200 AAEPR7PERPORTMIGRATIONFROMAVAYAIVRLIC:CU $384.00302201 AAEPR7PERPORTMIGRATIONFROMAVAYAIVRSPEECHPACKAGELIC:CU $297.60302206 AAEPR7ASRPROXYCONNECTMIGRATIONFROMIVRLIC:CU $128.00302207 AAEPR7TTSPROXYCONNECTMIGRATIONFROMIVRLIC:CU $64.00302208 AAEPR7PERPORTANNOUNCEMENTLIC:CU $211.20302209 AAEPR7PERPORTANNOUNCEMENTLICENSEUPGRADELIC:CU$105.60302211 AAEPR7PERPORTENHANCEDCALLCLASSIFIERLIC:CU $140.80302212 AAEPR7PERPORTENHANCEDCALLCLASSIFIERTRACKINGLIC:CU $0.00302213 AAEPR7PERPORTENHANCEDCALLCLASSIFIERLICENSEUPGRADELIC:CU $70.40302215 AAEPR7PERPORTENHANCEDCALLCLASSIFIERDSTRRECOVERYLIC:CU $46.08302219 AAEPR7ICRNEWCONTROLLERPER1000CALLSQUEUEDLIC:CU$57,600.00Contract No. DMS-17/18-044B Exhibit B        302220 AAEPR7ICRADDITIONALCNTLRPER1000CALLSQUEUEDLIC:CU $28,800.00302221 AAEPR7ICRNEWCONTROLLERUPGRADEPER1000CALLSQUEUEDLIC:CU $28,800.00302222 AAEPR7ICRADDITIONALCNTLRUPGRADEPER1000CALLSQUEUEDLIC:CU $14,400.00302223 AAEPR7ICRADDLDSTRRCVRYCNTLRPER1000CALLSQUEUEDLIC:CU $14,400.00302224 AAEPR7ICRDSTRRCVRYCNTLRUPGRADEPER1000CALLSQUEUEDLIC:CU$14,400.00302225 AAEPR7ICRADDLDSTRRCVRYCNTLRUPGPER1000CALLSQUEUDLIC:CU $7,200.00302226 AAEPR7PERSESSIPSIGNALINGDISASTERRECOVERYLIC:CU $24.32302227 AAEPR7PERPORTANNOUNCEMENTDISASTERRECOVERYLIC:CU $70.40302229 AAEPR7ICRDISASTERRECOVERYCNTLRPER1000CALLSQUEUEDLIC:CU $28,800.00302230 AAEPR7PERPORTNEWAPPLICATIONPACKAGEDISASTERRECOVERYLIC:CU$106.88302231 AAEPR7PERPORTDISASTERRECOVERYLIC:CU $256.00302232 AAEPR7PERPORTDISASTERRECOVERYUPGRADELIC:CU $128.00302236 AAEPR7ASRPROXY3PTYCONNECTPERPORTLIC:CU $281.60302237 AAEPR7ASRPROXY3PTYCONNECTPORTUPGRADELIC:CU $140.80302238 AAEPR7ASRPROXY3PTYCONNECTPORTUPGRADEENTITLEMENTLIC:CU $0.00302239 AAEPR7TTSPROXY3PTYCONNECTPERPORTLIC:CU $140.80302240 AAEPR7TTSPROXY3PTYCONNECTPORTUPGRADELIC:CU$70.40302242 AAEPR7LABSYSTEMPERPORTLIC:DS $192.00302243 AAEPR7LABSYSTEMCORELIC:DS $1,408.00302244 AAEPR7LABSYSTEMUPGRADEPERPORTLIC:DS $128.00302246 AAEPR7LABSYSTEMCOREUPGRADELIC:DS $704.00302248 AAEPR7ADDITIONALOUTBOUNDPOMPORTLIC:CU $86.40302249 AAEPR7ADDITIONALOUTBOUNDPOMPORTMIGRATIONLIC:CU $43.52302251 AAEPR7ADDITIONALOUTBOUNDPOMPORTDISASTERRECOVERYLIC:CU$42.88302252 AAEPR7VIRTUALPLATFORMNEWSYSTEMTRACKING $0.00302253 AAEPR7VIRTUALPLATFORMUPGRADESYSTEMTRACKING $0.00302254 AAEPR7PEREXPERIENCEPORTALMANAGERTRACK $0.00302255 AAEPR7MEDIAENCRYPTIONLIC:CU $70.40302256 AAEPR7EXPRESSPORTLIC:CU $256.00302257 AAEPR7VEVAPPSYSTEMLIC:DS,SR $0.00302258 AAEPR7MPPVEVAPPSYSTEMLIC:DS,SR $0.00302271 AAEPR7ZONEPORTLIC:CU $0.00302272AAEPR7ZONEPORTDISASTERRECOVERYLIC:CU $0.00302273 AAEPR7SMS3600MSGͲHOURLIC:DS $7,603.20Contract No. DMS-17/18-044B Exhibit B        302274 AAEPR7SMS3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,534.40302275 AAEPR7SMS3600MSGͲHOURAUTHORIZEDLIC:DS $0.00302276 AAEPR7SMS3600MSGͲHOURAPPLICATIONPACKAGELIC:DS $3,456.00302277 AAEPR7EMAIL3600MSGͲHOURLIC:DS $6,336.00302278 AAEPR7EMAIL3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,112.00302279 AAEPR7EMAIL3600MSGͲHOURAUTHORIZEDLIC:DS $0.00302280 AAEPR7EMAIL3600MSGͲHOURAPPLICATIONPACKAGELIC:DS$2,880.00302281 AAEPR7MULTICHANNELLABLIC:DS $3,520.00302290 AVAYAAURAORCHESTRATIONDESIGNERR7LIC:DS $0.00302291 AVAYAAURAORCHESTRATIONDESIGNERR7FORUPGLIC:DS $0.00302293 AVAYAAURAORCHESTRATIONDESIGNERR7FORMPSLIC:DS $0.00302353 AAEPR7PERSESSIPSIGNALINGDISASTERRECOVERYUPGRADELIC:CU $12.80302355 AAEPR7PERPORTANNOUNCEMENTDISASTERRECOVERYUPGRADELIC:CU $35.20302357 AAEPR7PERPORTIVVRDISASTERRECOVERYUPGRADELIC:CU$57.60302359 AAEPR7PERPORTENHANCEDCALLCLASSIFIERDSTRRECVRYUPGLIC:CU $23.68302361 AAEPR7ADDITIONALOUTBOUNDPOMPORTUPGLIC:CU $43.52302363 AAEPR7ADDITIONALOUTBOUNDPOMPORTDISASTERRECOVERYUPGLIC:CU $21.76302369 AAEPR7EXPRESSPORTUPGRADELIC:CU $128.00302390 AAEPR7CMPERPORTCONNECTRFALIC:CU $48.24302391 AAEPR7CMPERPORTCONNECTPLDSLIC:CU$48.24302392 AAEPR7CMPERPRTCONNUPGAUTHORIZELIC:CU $0.00302410 AAEPR7ASR3PTYPROXYCONNCONVERSIONFRMSERVERTOPORTLIC:CU $0.00302411 AAEPR7TTS3PTYPROXYCONNCONVERSIONFRMSERVERTOPORTLIC:CU $0.00302412 AVAYAAURACC6MIDSIZEENTPREMIERAAEPR7AAODLIC/ELIC:CU $0.00302413 AAEPR7LABSYSCOREICRENABLELIC:CU$0.00305291 AAEPR7PERPORTTONEWAPPLPKGPERPORTUPLIFTLIC:CU $0.00305473 AAEPR7LABZONEPORTLIC:CU $0.00307092 AAEPR7EMAIL3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $960.00307093 AAEPR7SMS3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $1,152.00307094 AAEPR7PORTNEWAPPLPACKAGEUPLIFTDISASTERRECOVERYLIC:CU$0.00307574 AAEPR7PERPORTICRAPPLICATIONPACKAGELABLIC:CU $80.00307578 AAEPR7ADDITIONALOUTBOUNDPOMPORTLABLIC:CU $32.00340000 NUANCE6VOCALIZER1STLANGUAGELIC:CU,SR $720.00340001 NUANCE6VOCALIZER2NDLANGUAGELIC:CU,SR $146.16Contract No. DMS-17/18-044B Exhibit B        340002 NUANCE6VOCALIZER3RD+LANGUAGELIC:CU,SR $146.16340003 NUANCE6VOCALIZER1STLANGUAGEDISASTERRECOVERYLIC:CU,SR $240.48340004 NUANCE6VOCALIZER2NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $48.96340005 NUANCE6VOCALIZER3RD+LANGUAGEDISASTERRECOVERYLIC:CU,SR $48.96340006 NUANCE6SELFSERVICET31STLANGUAGEPKGNR10ͲVOC6LIC:CU,SR $1,033.20340007 NUANCE6SELFSERVICET31STLANGUAGEDRPKGNR10ͲVOC6LIC:CU,SR$497.52340144 NUANCE6NORTHAMERICANNAMEDMLIC:CU,SR $528.48340145 NUANCE6NORTHAMERICANNAMEDMͲDRLIC:CU,SR $176.40340146 NUANCE6USADDRESSDMANDUS/CITYSTATEDMLIC:CU,SR $860.40340147 NUANCE6USADDRESSDMANDUS/CITYSTATEDMͲDRLIC:CU,SR $286.56340148 NUANCE6CANADIANADDRESSDMͲ1STLANGͲENGLISHORFRENCHLIC:CU,SR $792.00340149 NUANCE6CANADIANADDRESSDMͲ1STLANGͲENGORFRENCHDRLIC:CU,SR$264.24345190 NUANCE6CANADIANADDRESSDMͲ2NDLANGͲENGLISHORFRENCHLIC:CU,SR $158.40345191 NUANCE6CANADIANADDRESSDMͲ2NDLANGͲENGORFRENCHͲDRLIC:CU,SR $52.56345196 NUANCE6SPELLINGDIALOGMODULESLIC:CU,SR $528.48345197 NUANCE6SPELLINGDIALOGMODULESͲDRLIC:CU,SR $176.40345198 NUANCE6COREDIALOGMODULEͲ1STLANGUAGELIC:CU,SR $66.24345199 NUANCE6COREDIALOGMODULEͲ1STLANGUAGEͲDRLIC:CU,SR$22.32345200 NUANCE6COREDIALOGMODULEͲ2NDLANGUAGELIC:CU,SR $12.96345201 NUANCE6COREDIALOGMODULEͲ2NDLANGUAGEͲDRLIC:CU,SR $4.41345202 NUANCE6COREDIALOGMODULEͲ3RDLANGUAGELIC:CU,SR $12.96345203 NUANCE6COREDIALOGMODULEͲ3RDLANGUAGEͲDRLIC:CU,SR $4.41345204 NUANCE6ADAPTIVEDIALOGMODULESͲ1STLANGLIC:CU,SR $396.00345205 NUANCE6ADAPTIVEDIALOGMODULESͲ1STLANGDRLIC:CU,SR$131.76345206 NUANCE6ADAPTIVEDIALOGMODULESͲ2NDLANGLIC:CU,SR $79.20345207 NUANCE6ADAPTIVEDIALOGMODULESͲ2NDLANGDRLIC:CU,SR $26.64345208 NUANCE6ADAPTIVEDIALOGMODULESͲ3RDLANGLIC:CU,SR $79.20345209 NUANCE6ADAPTIVEDIALOGMODULESͲ3RDLANGͲDRLIC:CU,SR $26.64345210 NUANCE6SELFSERVICET3Ͳ2LANGPKGNR10VOC6LIC:CU,SR $1,465.20345211 NUANCE6SELFSERVICET3Ͳ2LANGDRPKGNR10VOC6LIC:CU,SR$642.24345212 NUANCE6SELFSERVICET3Ͳ3LANGPKGNR10VOC6LIC:CU,SR $1,897.20345213 NUANCE6SELFSERVICET3Ͳ3LANGDRPKGNR10VOC6LIC:CU,SR $784.80345214 NUANCE6SELFSERVICET3Ͳ2NDLANGADDONPKGNR10VOC6LIC:CU,SR $432.00345215 NUANCE6SELFSERVICET3Ͳ2NDLANGADDONDRPKGNR10VOC6LIC:CU,SR $144.00Contract No. DMS-17/18-044B Exhibit B        345216 NUANCE6SELFSERVICET3Ͳ3RDLANGADDONPKGNR10VOC6LIC:CU,SR $432.00345217 NUANCE6SELFSERVICET3Ͳ3RDLANGADDONDRPKGNR10VOC6LIC:CU,SR $144.00345218 NUANCE6SELFSERVICET4Ͳ1LANGPKGNR10VOC6LIC:CU,SR $1,339.20345219 NUANCE6SELFSERVICET4Ͳ1LANGDRPKGNR10VOC6LIC:CU,SR $599.76345220 NUANCE6SELFSERVICET4Ͳ2LANGPKGNR10VOC6LIC:CU,SR$1,839.60345221 NUANCE6SELFSERVICET4Ͳ2LANGDRPKGNR10VOC6LIC:CU,SR $730.80345222 NUANCE6SELFSERVICET4Ͳ3LANGPKGNR10VOC6LIC:CU,SR $2,592.00345223 NUANCE6SELFSERVICET4Ͳ3LANGDRPKGNR10VOC6LIC:CU,SR $860.40345224 NUANCE6SELFSERVICET4Ͳ2NDLANGADDONPKGNR10VOC6LIC:CU,SR $499.68345225 NUANCE6SELFSERVICET4Ͳ2NDLANGADDONDRPKGNR10VOC6LIC:CU,SR$129.60345226 NUANCE6SELFSERVICET4Ͳ3RDLANGADDONPKGNR10VOC6LIC:CU,SR $499.68345227 NUANCE6SELFSERVICET4Ͳ3RDLANGADDONDRPKGNR10VOC6LIC:CU,SR $129.60380912 NUANCE6DMͲEMAILLIC:CU;SR $536.40380914 NUANCE6DMͲEMAILDISASTERRECOVERYLIC:CU;SR $178.56381730 AAEPR7PERPORTMIGRATIONFROMAVAYAIVRWITHCONTRACTLIC:CU $192.00385421 NUANCE6SLFSVT31STLANGPKGNR10VOC6MPSMIGRATIONLIC:CU;SR$1,033.20385422 NUANCE10RECOGNIZERTͲ31STLANGMPSMIGRATIONLIC:CU;SR $918.00385423 NUANCE10RECOGNIZERTͲ32NDLANGMPSMIGRATIONLIC:CU;SR $183.60385424 NUANCE10RECOGNIZERTͲ33RDLANGMPSMIGRATIONLIC:CU;SR $183.60385425 NUANCE6VOCALIZER1STLANGMPSMIGRATIONLIC:CU;SR $488.16385426 NUANCE6VOCALIZER2NDLANGMPSMIGRATIONLIC:CU;SR $97.92385427 NUANCE6VOCALIZER3RD+LANGMPSMIGRATIONLIC:CU;SR$97.92385428 NUANCE6SLFSVT31STLANGPKGNR10VOC6DRMPSMIGRATIONLIC:CU;SR $401.76385429 NUANCE10RECOGNIZERTͲ31STLANGDRMPSMIGRATIONLIC:CU;SR $306.00385540 NUANCE10RECOGNIZERTͲ32NDLANGDRMPSMIGRATIONLIC:CU;SR $61.20385541 NUANCE10RECOGNIZERTͲ33RDLANGDRMPSMIGRATIONLIC:CU;SR $61.20385542 NUANCE6VOCALIZER1STLANGDRMPSMIGRATIONLIC:CU;SR$162.72385543 NUANCE6VOCALIZER2NDLANGDRMPSMIGRATIONLIC:CU;SR $32.40385544 NUANCE6VOCALIZER3RD+LANGDRMPSMIGRATIONLIC:CU;SR $32.40385551 NUANCE10RECOGNIZERTͲ41STLANGMPSMIGRATIONLIC:CU;SR $1,148.40385552 NUANCE10RECOGNIZERTͲ42NDLANGMPSMIGRATIONLIC:CU;SR $229.68385553 NUANCE10RECOGNIZERTͲ43RDLANGMPSMIGRATIONLIC:CU;SR$229.68385554 NUANCE10RECOGNIZERTͲ41STLANGDRMPSMIGRATIONLIC:CU;SR $383.04385555 NUANCE10RECOGNIZERTͲ42NDLANGDRMPSMIGRATIONLIC:CU;SR $76.32Contract No. DMS-17/18-044B Exhibit B        385556 NUANCE10RECOGNIZERTͲ43RDLANGDRMPSMIGRATIONLIC:CU;SR $76.32385557 NUANCE10RECOGNIZERTͲ11STLANGMPSMIGRATIONLIC:CU;SR $287.28385558 NUANCE10RECOGNIZERTͲ12NDLANGMPSMIGRATIONLIC:CU;SR $57.60385559 NUANCE10RECOGNIZERTͲ13RDLANGMPSMIGRATIONLIC:CU;SR $57.60385560 NUANCE10RECOGNIZERTͲ11STLANGDRMPSMIGRATIONLIC:CU;SR $95.76385561 NUANCE10RECOGNIZERTͲ12NDLANGDRMPSMIGRATIONLIC:CU;SR$19.44385562 NUANCE10RECOGNIZERTͲ13RDLANGDRMPSMIGRATIONLIC:CU;SR $19.44385563 NUANCE10RECOGNIZERTͲ21STLANGMPSMIGRATIONLIC:CU;SR $632.16385564 NUANCE10RECOGNIZERTͲ22NDLANGMPSMIGRATIONLIC:CU;SR $126.72385565 NUANCE10RECOGNIZERTͲ23RDLANGMPSMIGRATIONLIC:CU;SR $126.72385566 NUANCE10RECOGNIZERTͲ21STLANGDRMPSMIGRATIONLIC:CU;SR$210.96385567 NUANCE10RECOGNIZERTͲ22NDLANGDRMPSMIGRATIONLIC:CU;SR $41.76385568 NUANCE10RECOGNIZERTͲ23RDLANGDRMPSMIGRATIONLIC:CU;SR $41.76385569 NUANCE6DMͲNAMENORTHAMERICAMPSMIGRATIONLIC:CU;SR $229.68385570 NUANCE6DMͲNAMENORTHAMERICADRMPSMIGRATIONLIC:CU;SR $76.32385571 NUANCE6DMͲADDRESSUSMPSMIGRATIONLIC:CU;SR$373.68385572 NUANCE6DMͲADDRESSUSDISASTERRECOVERYMPSMIGRATIONLIC:CU;SR $124.56385573 NUANCE6DMͲADDRESS1LANGCANADAMPSMIGRATIONLIC:CU;SR $344.88385574 NUANCE6DMͲADDRESS1LANGCANADADRMPSMIGRATIONLIC:CU;SR $115.20385575 NUANCE6DMͲADDRESS2NDLANGCANADAMPSMIGRATIONLIC:CU;SR $69.12385576 NUANCE6DMͲADDRESS2NDLANGCANADADRMPSMIGRATIONLIC:CU;SR$23.04385577 NUANCE6DMͲSPELLINGMPSMIGRATIONLIC:CU;SR $229.68385578 NUANCE6DMͲSPELLINGDISASTERRECOVERYMPSMIGRATIONLIC:CU;SR $76.32385579 NUANCE6DMͲEMAILMPSMIGRATIONLIC:CU;SR $344.88385580 NUANCE6DMͲEMAILDISASTERRECOVERYMPSMIGRATIONLIC:CU;SR $115.20385581 NUANCE6DIALOGMODULEͲCORE1STLANGMPSMIGRATIONLIC:CU;SR $28.80385582 NUANCE6DIALOGMODULEͲCORE1STLANGDRMPSMIGRATIONLIC:CU;SR$9.36385583 NUANCE6DIALOGMODULEͲCORE2NDLANGMPSMIGRATIONLIC:CU;SR $5.75385584 NUANCE6DIALOGMODULEͲCORE2NDLANGDRMPSMIGRATIONLIC:CU;SR $1.92385585 NUANCE6DIALOGMODULEͲCORE3RDLANGMPSMIGRATIONLIC:CU;SR $5.75385586 NUANCE6DIALOGMODULEͲCORE3RDLANGDRMPSMIGRATIONLIC:CU;SR $1.92385593 NUANCE6ADAPTIVEDIALOGMODULE1STLANGMPSMGLIC:CU;SR $172.08385594 NUANCE6ADAPTIVEDIALOGMODULE1STLANGDRMPSMGLIC:CU;SR$57.60385595 NUANCE6ADAPTIVEDIALOGMODULE2NDLANGMPSMGLIC:CU;SR $34.56Contract No. DMS-17/18-044B Exhibit B        385596 NUANCE6ADAPTIVEDIALOGMODULE2NDLANGDRMPSMGLIC:CU;SR $11.52385597 NUANCE6ADAPTIVEDIALOGMODULE3RDLANGMPSMGLIC:CU;SR $34.56385598 NUANCE6ADAPTIVEDIALOGMODULE3RDLANGDRMPSMGLIC:CU;SR $11.52385599 NUANCE10RECOGNIZERT31STLANGMPSMIGRATIONͲMAINTLIC:CU;SR $612.72385600 NUANCE10RECOGNIZERT32NDLANGMPSMIGRATIONͲMAINTLIC:CU;SR $122.40385601 NUANCE10RECOGNIZERT33RDLANGMPSMIGRATIONͲMAINTLIC:CU;SR$122.40385602 NUANCE6VOCALIZER1STLANGMPSMIGRATIONͲMAINTLIC:CU;SR $325.44385603 NUANCE6VOCALIZER2NDLANGMPSMIGRATIONͲMAINTLIC:CU;SR $64.80385604 NUANCE6VOCALIZER3RD+LANGMPSMIGRATIONͲMAINTLIC:CU;SR $64.80385605 NUANCE10RECOGNIZERTͲ31STLANGDRMPSMGͲMAINTLIC:CU;SR $204.48385606 NUANCE10RECOGNIZERTͲ32NDLANGDRMPSMGͲMAINTLIC:CU;SR$41.04385607 NUANCE10RECOGNIZERTͲ33RDLANGDRMPSMGͲMAINTLIC:CU;SR $41.04385608 NUANCE6VOCALIZER1STLANGDRMPSMIGRATIONͲMAINTLIC:CU;SR $108.72385609 NUANCE6VOCALIZER2NDLANGDRMPSMIGRATIONͲMAINTLIC:CU;SR $21.60385610 NUANCE6VOCALIZER3RD+LANGDRMPSMIGRATIONͲMAINTLIC:CU;SR $21.60385617 NUANCE10RECOGNIZERTͲ41STLANGMPSMGͲMAINTLIC:CU;SR$766.80385618 NUANCE10RECOGNIZERTͲ42NDLANGMPSMGͲMAINTLIC:CU;SR $153.36385619 NUANCE10RECOGNIZERTͲ43RDLANGMPSMGͲMAINTLIC:CU;SR $153.36385620 NUANCE10RECOGNIZERTͲ41STLANGDRMPSMGͲMAINTLIC:CU;SR $255.60385621 NUANCE10RECOGNIZERTͲ42NDLANGDRMPSMGͲMAINTLIC:CU;SR $51.12385622 NUANCE10RECOGNIZERTͲ43RDLANGDRMPSMGͲMAINTLIC:CU;SR$51.12385623 NUANCE10RECOGNIZERTͲ11STLANGMPSMGͲMAINTLIC:CU;SR $191.52385624 NUANCE10RECOGNIZERTͲ12NDLANGMPSMGͲMAINTLIC:CU;SR $38.16385625 NUANCE10RECOGNIZERTͲ13RDLANGMPSMGͲMAINTLIC:CU;SR $38.16385626 NUANCE10RECOGNIZERTͲ11STLANGDRMPSMGͲMAINTLIC:CU;SR$64.08385627 NUANCE10RECOGNIZERTͲ12NDLANGDRMPSMGͲMAINTLIC:CU;SR $12.96385628 NUANCE10RECOGNIZERTͲ13RDLANGDRMPSMGͲMAINTLIC:CU;SR $12.96385629 NUANCE10RECOGNIZERTͲ21STLANGMPSMGͲMAINTLIC:CU;SR $421.20385630 NUANCE10RECOGNIZERTͲ22NDLANGMPSMGͲMAINTLIC:CU;SR $84.24385631 NUANCE10RECOGNIZERTͲ23RDLANGMPSMGͲMAINTLIC:CU;SR$84.24385632 NUANCE10RECOGNIZERTͲ21STLANGDRMPSͲMGMAINTLIC:CU;SR $140.40385633 NUANCE10RECOGNIZERTͲ22NDLANGDRMPSͲMGMAINTLIC:CU;SR $28.08385634 NUANCE10RECOGNIZERTͲ23RDLANGDRMPSͲMGMAINTLIC:CU;SR $28.08386710 AAEPR7MOBILE/VISUALIVRSYSTEMLIC:DS $6,400.00Contract No. DMS-17/18-044B Exhibit B        386711 AAEPR7MOB/VISUALIVRSYSTEMLABLIC:DS $2,560.00386712 AAEPR7MOBILEDAILYTRANSACTION500Ͳ10000LIC:DS $3.20386713 AAEPR7MOBILEDAILYTRANSACTION10001Ͳ50000LIC:DS $1.28386714 AAEPR7MOBILEDAILYTRANSACTION50001Ͳ100000LIC:DS $0.96386715 AAEPR7MOBILEDAILYTRANSACTION100001+LIC:DS $0.64386716 AAEPR7MOBILEMAXDAILYTRANSACTIONLABLIC:DS $1.92386717 AAEPR7MOBILE/VISUALIVRSYSTEMDRLIC:DS $2,560.00386730 NUANCER11VOCALPASSWORDSYSTEMLIC:CUSR$26,805.60386731 NUANCER11VOCALPASSWORDMAXDAILYTRNSTNT15000Ͳ10000LIC:CUSR $19.44386732 NUANCER11VOCALPWDMAXDAILYTRNSTNT210001Ͳ50000LIC:CUSR $15.84386733 NUANCER11VOCALPWDMAXDAILYTRNSTNT350001Ͳ100000LIC:CUSR $12.96386734 NUANCER11VOCALPASSWORDMAXDAILYTRNSTNT4100001+LIC:CUSR $10.08386739 NUANCER11VOCALPASSWORDSYSTEMHALIC:CUSR$6,699.60386740 NUANCER11VOCALPWDMAXDAILYTRNSTNT15000Ͳ10000HALIC:CUSR $4.79386741 NUANCER11VOCALPWDMAXDAILYTRNSTNT210001Ͳ50000HALIC:CUSR $4.02386742 NUANCER11VOCALPWDMAXDAILYTRNSTNT350001Ͳ100000HALIC:CUSR $3.25386743 NUANCER11VOCALPASSWORDMAXDAILYTRNSTNT4100001+HALIC:CUSR$2.49386757 NUANCER11VOCALPASSWORDSMBSYSTEMLIC:CUSR $15,318.00386758 NUANCER11VOCALPASSWORDTEST/DEVSYSTEMLIC:CUSR $9,190.80386759 NUANCER11FRAUDMINERSYSTEMLIC:CUSR $30,632.40386760 NUANCER11FRAUDMINERT15000Ͳ10000LIC:CUSR $8.64386761 NUANCER11FRAUDMINERT210001Ͳ50000LIC:CUSR $7.20386762 NUANCER11FRAUDMINERT350001Ͳ100000LIC:CUSR $5.86386763 NUANCER11FRAUDMINERT4100001+LIC:CUSR$4.48386764 NUANCER11FRAUDMINERSYSTEMHALIC:CUSR $7,657.20386765 NUANCER11FRAUDMINERT15000Ͳ10000HALIC:CUSR $2.15386766 NUANCER11FRAUDMINERT210001Ͳ50000HALIC:CUSR $1.81386767 NUANCER11FRAUDMINERT350001Ͳ100000HALIC:CUSR $1.46386768 NUANCER11FRAUDMINERT4100001+HALIC:CUSR $1.12386769 NUANCER11FRAUDMINERTEST/DEVLOPMENTSYSTEMLIC:CUSR $9,190.80386775NUANCER11EVALUATIONSTUDIOPERNODELIC:CUSR $3,830.40386776 NUANCER11VBEXPLORERMONTHLYACCESSLIC:CUSR $1,530.00386777 NUANCER11FREESPEECHSYSTEMLIC:CUSR $34,462.80386778 NUANCER11FREESPEECHMAXDAILYTRNSTNT15000Ͳ10000LIC:CUSR $19.44Contract No. DMS-17/18-044B Exhibit B        386779 NUANCER11FREESPEECHMAXDAILYTRNSTNT210001Ͳ50000LIC:CUSR $15.84386780 NUANCER11FREESPEECHMAXDAILYTRNSTNT350001Ͳ100000LIC:CUSR $12.96386781 NUANCER11FREESPEECHMAXDAILYTRNSTNT4100001+LIC:CUSR $10.08386786 NUANCER11FREESPEECHSEATST150Ͳ100LIC:CUSR $766.80386787 NUANCER11FREESPEECHSEATST2101Ͳ1000LIC:CUSR $497.52386788 NUANCER11FREESPEECHSEATST31001Ͳ5000LIC:CUSR$229.68386789 NUANCER11FREESPEECHSEATST45001+LIC:CUSR $191.52386790 NUANCER11FREESPEECHSYSTEMHALIC:CUSR $8,614.80386791 NUANCER11FREESPEECHT15000Ͳ10000HALIC:CUSR $4.79386792 NUANCER11FREESPEECHT210001Ͳ50000HALIC:CUSR $4.02386793 NUANCER11FREESPEECHT350001Ͳ100000HALIC:CUSR $3.25386794 NUANCER11FREESPEECHT41000001+HALIC:CUSR$2.49386799 NUANCER11FREESPEECHSEATST150Ͳ100HALIC:CUSR $191.52386800 NUANCER11FREESPEECHSEATST2101Ͳ1000HALIC:CUSR $124.56386801 NUANCER11FREESPEECHSEATST31001Ͳ5000HALIC:CUSR $57.60386802 NUANCER11FREESPEECHSEATST45001+HALIC:CUSR $47.52386816 NUANCER11FREESPEECHVOIPACQUISITIONSYSTEMLIC:CUSR $3,445.20386817 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT15000Ͳ10000LIC:CUSR$1.92386818 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT210001Ͳ50000LIC:CUSR $1.61386819 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT350001Ͳ100KLIC:CUSR $1.30386820 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT4100001+LIC:CUSR $0.99386825 NUANCER11FREESPEECHVASEATST150Ͳ100LIC:CUSR $76.32386826 NUANCER11FREESPEECHVASEATST2101Ͳ1000LIC:CUSR$49.68386827 NUANCER11FREESPEECHVASEATST31001Ͳ5000LIC:CUSR $23.04386828 NUANCER11FREESPEECHVASEATST45001+LIC:CUSR $19.44386831 NUANCER11FREESPEECHTEST/DEVELOPMENTSYSTEMLIC:CUSR $9,190.80387954 NUR11FRAUDMINERSYSVALIC:CUSR $3,063.60387955 NUR11FRAUDMINERT15000Ͳ10KVALIC:CUSR $0.86387956 NUR11FRAUDMINERT210001Ͳ50KVALIC:CUSR$0.73387957 NUR11FRAUDMINERT350001Ͳ100KVALIC:CUSR $0.59387958 NUR11FRAUDMINERT4100001+VALIC:CUSR $0.45387959 NUR11SCTYSUITESRVRVP/FS/FMLIC:CUSR $72,756.00387970 NUR11SCTYSUITEAUTHNTRNSTNT12000Ͳ5000LIC:CUSR $23.04387971 NUR11SCTYSUITEAUTHNTRNSTNT25001Ͳ10000LIC:CUSR$19.44Contract No. DMS-17/18-044B Exhibit B        387972 NUR11SCTYSUITEAUTHNTRNSTNT310001Ͳ50000LIC:CUSR $15.84387973 NUR11SCTYSUITEAUTHNTRNSTNT450001Ͳ100000LIC:CUSR $12.96387974 NUR11SECURITYSUITEAUTHENTICATIONTRNSTNT5100001+LIC:CUSR $10.08387975 NUR11SECURITYSUITESERVERHAVPFSANDFMLIC:CUSR $18,187.20387976 NUR11SECURITYSUITEAUTHTRNSTNT1HA2000Ͳ5000LIC:CUSR$5.75387977 NUR11SECURITYSUITEAUTHTRNSTNT2HA5001Ͳ10000LIC:CUSR $4.79387978 NUR11SECURITYSUITEAUTHTRNSTNT3HA10001Ͳ50000LIC:CUSR $4.02387979 NUR11SECURITYSUITEAUTHTRNSTNT4HA50001Ͳ100000LIC:CUSR $3.25387980 NUR11SECURITYSUITEAUTHTRNSTNT5HA100001+LIC:CUSR $2.49387981 NUR11SECURITYSUITEFRAUDTRNSTNT12000Ͳ5000LIC:CUSR$6.13387982 NUR11SECURITYSUITEFRAUDTRNSTNT25001Ͳ10000LIC:CUSR $5.36387983 NUR11SECURITYSUITEFRAUDTRNSTNT310001Ͳ50000LIC:CUSR $4.59387984 NUR11SECURITYSUITEFRAUDTRNSTNT450001Ͳ100000LIC:CUSR $3.83387985 NUR11SECURITYSUITEFRAUDTRNSTNT5100001+LIC:CUSR $3.06387986 NUR11SECURITYSUITEFRAUDTRNSTNHAT12000Ͳ5000LIC:CUSR$1.53387987 NUR11SECURITYSUITEFRAUDTRNSTNHAT25001Ͳ10000LIC:CUSR $1.34387988 NUR11SECURITYSUITEFRAUDTRNSTNHAT310001Ͳ50000LIC:CUSR $1.15387989 NUR11SECURITYSUITEFRAUDTRNSTNHAT450001Ͳ100000LIC:CUSR $0.96387990 NUR11SECURITYSUITEFRAUDTRNSTNHAT5100001+LIC:CUSR$0.76387991 NUR11SECURITYSUITETEST/DEVSYSTEMLIC:CUSR $9,190.80397300 SURVEYASSISTR4BASELIC:DS $12,777.60397301 SURVEYASSISTR4BASEUPGRADELIC:DS $6,387.20397302 SURVEYASSISTR4LABBASELIC:DS $5,110.40397303 SURVEYASSISTR4INBOUNDVOICEPORTLIC:DS $640.00397304 SURVEYASSISTR4INBOUNDVOICEPORTUPGRADELIC:DS $320.00397305 SURVEYASSISTR4OUTBOUNDVOICEPORTLIC:DS $640.00397306 SURVEYASSISTR4OUTBOUNDVOICEPORTUPGRADELIC:DS$320.00397307 SURVEYASSISTR4ADDITIONALSERVERLIC:DS $3,833.60397308 SURVEYASSISTR4DIGITALBLOCKLIC:DS $960.00400426 AAEPR7CMR8PERPORTCONNECTPLDSLIC:CU $37.12403183 AAEPR7MOBILEDAILYTRANSACTION0Ͳ500DR/ELIC:DS $0.00403184 AAEPR7MOBILEDAILYTRANSACTION501Ͳ10000DRLIC:DS $1.06403185 AAEPR7MOBILEDAILYTRANSACTION10001Ͳ50000DRLIC:DS $0.43403186AAEPR7MOBILEDAILYTRANSACTION50001Ͳ100000DRLIC:DS $0.32Contract No. DMS-17/18-044B Exhibit B        403187 AAEPR7MOBILEDAILYTRANSACTION100001+DRLIC:DS $0.21403844 AEPR8VEVAPPSYSTEMLIC:DS,SR $0.00403845 AEPR8VEVAPPSYSTEMUPGRADELIC:DS,SR $0.00403847 AEPR8MPPVEVAPPSYSTEMLIC:DS,SR $0.00403848 AEPR8MPPVEVAPPSYSTEMUPGRADELIC:DS,SR $0.00403860 AEPR8AWSTRACKINGCODE $0.00403864 AEPR8PEREXPERIENCEPORTALMANAGERTRACKLIC:CU $0.00403865 AEPR8PEREXPERIENCEPORTALMANAGERTRACKUPGRADELIC:CU$0.00403870 AEPR8PERPORTLICENSENEWLIC:CU $768.00403871 AEPR8PERPORTLICENSEUPGRADELIC:CU $384.00403873 AEPR8PERPORTLICENSEFORSPEECHPACKAGELIC:CU $598.40403874 AAPR8PERPORTLICENSENEWSPEECHPACKAGEUPGRADELIC:CU $299.20403876 AEPR8PERPORTNEWAPPLICATIONPACKAGELIC:CU $320.00403889 AEPR8PERPORTNEWAPPLICATIONPACKAGEDISASTERRECOVERYLIC:CU$106.88403890 AEPR8PERPORTNEWAPPLPKGDISASTERRECOVERYUPGRADELIC:CU $5,315.20403892 AEPR8PERPORTDISASTERRECOVERYLIC:CU $256.00403893 AEPR8PERPORTDISASTERRECOVERYUPGRADELIC:CU $128.00403895 AEPR8PERPORTCALLANCHORINGLIC:CU $70.40403896 AEPR8PERPORTCALLANCHORINGUPGRADELIC:CU $35.20403898 AEPR8PERPORTCALLANCHORINGDRLIC:CU $24.32403899 AEPR8PERPORTCALLANCHORINGDRUPGRADELIC:CU$12.16403901 AEPR8LABSYSTEMPERPORTLIC:DS $192.00403902 AEPR8LABSYSTEMUPGRADEPERPORTLIC:DS $128.00403904 AEPR8PERSESSIONLABSIPSIGNALINGLIC:CU $19.80403905 AEPR8PERSESSIONLABSIPSIGNALINGUPGRADELIC:CU $9.90403907 AEPR8CALLANCHORINGLABLIC:CU $24.32403908 AEPR8CALLANCHORINGLABUPGRADELIC:CU $12.16403910 AEPR8MEDIAENCRYPTIONLIC:CU $70.40403911 AEPR8MEDIAENCRYPTIONUPGRADELIC:CU$35.20403913 AEPR8PERSESSIONSIPSIGNALINGLIC:CU $70.40403914 AEPR8PERSESSIONSIPSIGNALINGUPGRADELIC:CU $35.20403916 AEPR8PERSESSIPSIGNALINGDISASTERRECOVERYLIC:CU $24.32403917 AEPR8PERSESSIPSIGNALINGDISASTERRECOVERYUPGRADELIC:CU $12.80403919 AEPR8MULTICHANNELLABLIC:DS $3,520.00Contract No. DMS-17/18-044B Exhibit B        403920 AEPR8MULTICHANNELLABUPGRADELIC:DS $1,760.00403922 AEPR8PERPORTLABANNOUNCEMENTLIC:CU $59.40403923 AEPR8PERPORTLABANNOUNCEMENTUPGRADELIC:CU $29.70403925 AEPR8PERPORTLABENHANCEDCALLCLASSIFIERLIC:CU $39.60403926 AEPR8PERPORTLABENHANCEDCALLCLASSIFIERUPGRADELIC:CU $19.80403928 AEPR8MOBILEMAXDAILYTRANSACTIONLABLIC:DS $1.92403929 AEPR8MOBILEMAXDAILYTRANSACTIONLABUPGRADELIC:DS$0.96403931 AEPR8PERPORTMIGRATIONFROMAVAYAIVRWITHCONTRACTLIC:CU $192.00403932 AEPR8PERPORTAPPLICATIONPACKAGEMIGRATIONLIC:CU $160.00403934 AEPR8PERPORTNEWMIGRATIONFROMSIPSIGNALINGLIC:CU $576.00403935 AEPR8PERPORTNEWMIGRATIONFROMANNOUNCEMENTLIC:CU $448.00403936 AEPR8PERPORTMIGRATIONFROMAVAYAIVRLIC:CU $384.00403937 AEPR8PERPORTMIGRATIONFROMAVAYAIVRSPEECHPACKAGELIC:CU$297.60403945 AEPR8PERPORTENHANCEDCALLCLASSIFIERLIC:CU $140.80403947 AEPR8PERPORTENHANCEDCALLCLASSIFIERLICENSEUPGRADELIC:CU $70.40403949 AEPR8PERPORTENHANCEDCALLCLASSIFIERDSTRRECOVERYLIC:CU $46.08403950 AEPR8PERPORTENHANCEDCALLCLASSIFIERDSTRRECVRYUPGLIC:CU $23.68403952 AEPR8PERPORTANNOUNCEMENTLIC:CU $211.20403953 AEPR8PERPORTANNOUNCEMENTLICENSEUPGRADELIC:CU$105.60403955 AEPR8PERPORTANNOUNCEMENTDISASTERRECOVERYLIC:CU $70.40403956 AEPR8PERPORTANNOUNCEMENTDISASTERRECOVERYUPGRADELIC:CU $35.20403958 AEPR8SMS3600MSGͲHOURLIC:DS $7,603.20403959 AEPR8SMS3600MSGͲHOURUPGRADELIC:DS $3,801.60403961 AEPR8SMS3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,534.40403962 AEPR8SMS3600MSGͲHOURDISASTERRECOVERYUPGRADELIC:DS$1,267.20403967 AEPR8SMS3600MSGͲHOURAPPLICATIONPACKAGELIC:DS $3,456.00403968 EPR8SMS3600MSGͲHOURAPPLICATIONPACKAGEUPGRADELIC:DS $1,728.00403970 AEPR8EMAIL3600MSGͲHOURLIC:DS $6,336.00403971 AEPR8EMAIL3600MSGͲHOURUPGRADELIC:DS $3,168.00403973 AEPR8EMAIL3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,112.00403974 AEPR8EMAIL3600MSGͲHOURDISASTERRECOVERYUPGRADELIC:DS$1,056.00403979 AEPR8EMAIL3600MSGͲHOURAPPLICATIONPACKAGELIC:DS $2,880.00403980 AEPR8EMAIL3600MSGͲHOURAPPLICATIONPACKAGEUPGRADELIC:DS $1,440.00403982 AEPR8EMAIL3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $960.00Contract No. DMS-17/18-044B Exhibit B        403983 AEPR8EMAIL3600MSGͲHOURAPPLPACKAGEDISASTERRECUPGLIC:DS $480.00403985 AEPR8SMS3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $1,152.00403986 AEPR8SMS3600MSGͲHOURAPPLPACKAGEDISASTERRECUPGLIC:DS $576.00403988 AEPR8MOBILE/VISUALIVRSYSTEMLIC:DS $6,400.00403989 AEPR8MOBILE/VISUALIVRSYSTEMUPGRADELIC:DS $6,400.00403990 AEPR8MOBILE/VISUALIVRSYSTEMUPGRADEENTITLEMENTLIC:DS$6,400.00403997 AEPR8MOBILEDAILYTRANSACTION500Ͳ10000LIC:DS $3.20403998 AEPR8MOBILEDAILYTRANSACTION500Ͳ10000UPGRADELIC:DS $3.20403999 AEPR8MOBILEDAILYTRANSACTION500Ͳ10000UPGRADEENTLIC:DS $3.20404000 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000LIC:DS $1.28404001 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000UPGRADELIC:DS $1.28404002 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000UPGRADEENTLIC:DS$1.28404003 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000LIC:DS $0.96404004 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000UPGRADELIC:DS $0.96404005 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000UPGRADEENTLIC:DS $0.96404006 AEPR8MOBILEDAILYTRANSACTION100001+LIC:DS $0.64404007 AEPR8MOBILEDAILYTRANSACTION100001+UPGRADELIC:DS $0.64404008 AEPR8MOBILEDAILYTRANSACTION100001+UPGRADEENTLIC:DS $0.64404009AEPR8MOBILE/VISUALIVRSYSTEMDRLIC:DS $2,560.00404010 AEPR8MOBILE/VISUALIVRSYSTEMDRUPGRADELIC:DS $1,280.00404018 AEPR8MOBILEDAILYTRANSACTION501Ͳ10000DRLIC:DS $1.06404019 AEPR8MOBILEDAILYTRANSACTION501Ͳ10000DRUPGRADELIC:DS $1.06404020 AEPR8MOBILEDAILYTRANSACTION501Ͳ10000DRUPGRADEENTLIC:DS $1.06404021 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000DRLIC:DS $0.43404022 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000DRUPGRADELIC:DS$0.43404023 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000DRUPGENTLIC:DS $0.43404024 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000DRLIC:DS $0.32404025 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000DRUPGRADELIC:DS $0.32404026 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000DRUPGENTLIC:DS $0.32404027 AEPR8MOBILEDAILYTRANSACTION100001+DRLIC:DS$0.21404028 AEPR8MOBILEDAILYTRANSACTION100001+DRUPGRADELIC:DS $0.21404029 AEPR8MOBILEDAILYTRANSACTION100001+DRUPGRADEENTLIC:DS $0.21404030 AEPR8GOOGLESPEECHASRCONNECTPERPTLIC:CU $76.80404031 AEPR8GOOGLESPEECHASRCONNECTPERPTUPGRADELIC:CU $38.40Contract No. DMS-17/18-044B Exhibit B        404033 AEPR8GOOGLESPEECHASRCONNECTPERPTDRLIC:CU $25.60404034 AEPR8GOOGLESPEECHASRCONNECTPERPTDRUPGRADELIC:CU $12.80404036 AEPR8GOOGLEDIALOGFLOWASRPERPTLIC:CU $140.80404037 AEPR8GOOGLEDIALOGFLOWASRPERPTUPGRADELIC:CU $70.40404039 AEPR8GOOGLEDIALOGFLOWASRPERPTDRLIC:CU $46.72404040 AEPR8GOOGLEDIALOGFLOWASRPERPTDRUPGRADELIC:CU$23.36404048 AEPR8ASRPROXY3PTYCONNECTPERPORTLIC:CU $281.60404049 AEPR8ASRPROXY3PTYCONNECTPORTUPGRADELIC:CU $140.80404051 AEPR8TTSPROXY3PTYCONNECTPERPORTLIC:CU $140.80404052 AEPR8TTSPROXY3PTYCONNECTPORTUPGRADELIC:CU $70.40404063 AEPR8ASRPROXY3PTYCONNECTPERPORTDRLIC:CU $93.44404064 AEPR8TTSPROXY3PTYCONNECTPERPORTDRLIC:CU$46.72404065 AEPR8TTSPROXY3PTYCONNECTPERPORTDRUPGRADELIC:CU $23.36404077 AEPR8ADDITIONALOUTBOUNDPOMPORTLIC:CU $86.40404078 AEPR8ADDITIONALOUTBOUNDPOMPORTMIGRATIONLIC:CU $43.52404079 AEPR8ADDITIONALOUTBOUNDPOMPORTMIGRATIONENTITLEMENTLIC:CU $0.00404080 AEPR8ADDITIONALOUTBOUNDPOMPORTDISASTERRECOVERYLIC:CU $42.88ProactiveContact,Hardware187049 AVAYAPROACTIVECONTACTLARGECABINETSYSTEMLABELUSANDCANADA $16.00187050 AVAYAPROACTIVECONTACTLARGECABINETLABELFORCEMARK $6.32213876 APCSWITCHUPGRADEKITDGTLSWITCHCNTLRORENHNETWORKBUSCNTLR $4,169.60213942 APCMODEMPLUSMOUNTINGKIT $520.96213949 APCPG230RACKMOUNTABLESYSTEMCABINET $10,867.20247873 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APCR5PREDICTIVEPERAGENTUPGRADELIC:CU $627.20229487 APCR5PREVIEWCTITOPREDPERAGENTLIC:CU $1,472.00229488 APCR5PREDICTIVECTITOPREDPERAGENTLIC:CU$512.00229489 APCR5PREDICTIVEPERSUPERVISORLIC:CU $3,072.00229490 APCR5PREDICTIVEPERSUPERVISORUPGRADELIC:CU $1,075.20229492 APCR5PREVIEWCTITOPREDICTIVEPERSUPERVISORLIC:CU $2,496.00229493 APCR5PREDICTIVECTITOPREDICTIVEPERSUPERVISORLIC:CU $32.00263841 APCR5PREVIEWCTIADDAGENTLIC:CU $320.00263842 APCR5PREDICTIVECTIADDAGENTLIC:CU $1,280.00Contract No. DMS-17/18-044B Exhibit B        263843 APCR5PREVIEWCTIADDSUPERVISORLIC:CU $576.00263844 APCR5PREDICTIVECTIADDSUPERVISORLIC:CU $3,072.00263845 APCR5PREDICTIVEADDAGENTLIC:CU $1,792.00263846 APCR5PREDICTIVEADDSUPERVISORLIC:CU $3,072.00266040 APOM2.X/AAEP6.XPERPORTOUTBOUNDVOICELIC:CU $640.00266041 APOM2.X/AAEP6.XEMAILCHANNELSLIC:DS $6,400.00266042 APOM2.X/AAEP6.XSMSCHANNELSLIC:DS $6,400.00266043 APOM2.X/AAEP6.XPERPORTOUTBOUNDVOICETRACKINGLIC:CU $0.00266044APOM2.X/AAEP6.XEMAILCHANNELSTRACKINGLIC:DS $0.00266045 APOM2.X/AAEP6.XSMSCHANNELSTRACKINGLIC:CU $0.00266052 APOM2.X/AAEP6.XDRPERPORTOUTBOUNDVOICELIC:CU $213.12266053 APOM2.X/AAEP6.XDREMAILCHANNELSLIC:DS $2,133.12266054 APOM2.X/AAEP6.XDRSMSCHANNELSLIC:DS $2,133.12266055 APOM2.X/AAEP6.XDRPERPORTOUTBOUNDVOICETRACKINGLIC:CU $0.00266056 APOM2.X/AAEP6.XDREMAILCHANNELSTRACKINGLIC:DS$0.00266057 APOM2.X/AAEP6.XDRSMSCHANNELSTRACKINGLIC:DS $0.00272800 AAPC7CONTACTFLOWANALYTICSUSERLIC:CU $38.40385323 APCR5PREVIEWPERAGENTLIC:CU $448.00385324 APCR5PREVIEWADDAGENTLIC:CU $448.00385325 APCR5PREVIEWTOPREDICTIVEPERAGENTLIC:CU $1,344.00385326 APCR5PREVIEWPERSUPERVISORLIC:CU $576.00385327 APCR5PREVIEWADDSUPERVISORLIC:CU $576.00385328 APCR5PREVIEWTOPREDICTIVESUPERVISORLIC:CU $2,496.00391721 AVAYAPROACTIVECONTACTTENATNONBOARDDATABASELIC:CU$2,500.00398483 AVAYAPROACTIVECONTACTSYSTEMOSLICENSELIC:SR $0.00700513703 APCR5.2AGENT/SERVERSOFTWAREMEDIA $387.20700513704 APCR5.2SUPERVISORSOFTWAREMEDIA $85.12ProactiveContact,Media224353 AVAYAPROACTIVECONTACTENBCSFTWMEDIA02 $22.40700459290 HPͲUX11iUPDATEFOR3.0.3SRK $32.00700500965 AVAYAPROACTIVECONTACTR5.0AGENTANDSERVERSOFTWAREMEDIA $382.08700500966 AVAYAPROACTIVECONTACTR5.0SUPERVISORSOFTWAREMEDIA $83.84700501275 AVAYAPROACTIVECONTACT4.2SERVICEPACK1BUNDLE $0.00700501824 SYNTELATEDESIGNER $9,577.60Contract No. DMS-17/18-044B Exhibit B        700501825 SYNTELATESUPERVISOR $5,107.20700501826 SYNTELATEWEBAGENT $252.80700501827 SYNTELATEWEBAGENTPRO $572.80700501828 SYNTELATEENTERPRISEAGENT $956.80700509677 AVAYAPROACTIVECONTACTR5.1.1AGENT/SERVERSOFTWAREMEDIA $387.20700509683 AVAYAPROACTIVECONTACTR5.1.1SUPERVISORSOFTWAREMEDIA $85.12700504976 APCR5.1AGT/SERVERSFTWMEDIA $387.20700504977 APCR5.1SUPVSFTWMEDIA $85.12700511312 AVAYAPROACTIVECONTACTR5.1.2AGENT/SERVERSOFTWAREMEDIA $387.20700511313 AVAYAPROACTIVECONTACTR5.1.2SUPERVISORSOFTWAREMEDIA $85.12700513565 APCR5.1.3AGENT/SERVERSOFTWAREMEDIA $387.20700513566 APCR5.1.3SUPERVISORSOFTWAREMEDIA$85.12ProactiveOutreachManager,SoftwareLicense229302 AVAYAPROACTIVEOUTREACHMANAGER2.XPERPORTOUTBOUNDVOICELIC:CU $640.00229303 AVAYAPROACTIVEOUTREACHMANAGER2.XEMAILCHANNELSLIC:DS $6,400.00229304 AVAYAPROACTIVEOUTREACHMANAGER2.XSMSCHANNELSLIC:DS $6,400.00259763 AVAYAPROACTIVEOUTREACHMANAGER2.XLABPTOUTBOUNDVOICELIC:CU $320.00259764 AVAYAPROACTIVEOUTREACHMANAGER2.XLABEMAILCHANNELSLIC:DS $3,200.00259765 AVAYAPROACTIVEOUTREACHMANAGER2.XLABSMSCHANNELSLIC:DS $3,200.00263780 AVAYAPROACTIVEOUTREACHMGR2.XDSTRRCVRYPORTOUTBOUNDVCELIC:CU$213.12263781 AVAYAPROACTIVEOUTREACHMGR2.XDSTRRCVRYEMAILCHANNELSLIC:DS $2,133.12263782 AVAYAPROACTIVEOUTREACHMGR2.XDSTRRCVRYSMSCHANNELSLIC:DS $2,133.12266280 SYNTELATEWEBAGENTTOWEBAGENTPROUPGRADELIC:CU $368.00266281 SYNTELATEWEBAGENTTOENTERPRISEAGENTUPGRADELIC:CU $828.80266282 SYNTELATEWEBAGENTPROTOENTERPRISEAGENTUPGRADELIC:CU $636.80267173 APOMR3OUTBOUNDPERPORTVOICELIC:CU $960.00267174APOMR3EMAILCHANNELSLIC:DS $6,400.00267175 APOMR3SMSCHANNELSLIC:DS $6,400.00267176 APOMR3PREVIEWVOICELIC:CU $128.00267177 APOMR3PREDICTIVEVOICELIC:CU $256.00267178 APOMR3PREVIEWTOPREDICTIVEVOICEMIGRATIONLIC:CU $128.00267179 APOMR3OUTBNDPERPORTVOICEUPGRADELIC:CU $320.00267191 APOMR3EMAILCHANNELSUPGRADELIC:DS $3,200.00267193 APOMR3SMSCHANNELSUPGRADELIC:DS $3,200.00Contract No. DMS-17/18-044B Exhibit B        267195 APOMR3PROACTIVECONTACTOUTBOUNDVOICEPORTMIGRATIONLIC:CU $480.00267196 APOMR3PROACTIVECONTACTOUTBOUNDPREVIEWMIGRATIONLIC:CU $64.00267197 APOMR3PROACTIVECONTACTOUTBOUNDPREDICTIVEMIGRATIONLIC:CU $128.00267198 APOMR3PROACTIVECONTACTSUPERVISORTOPOMPREDICTIVELIC:CU $0.00267203 APOMR3DROUTBOUNDPERPORTVOICELIC:CU $320.00267204 APOMR3DREMAILCHANNELSLIC:DS $2,133.12267205 APOMR3DRSMSCHANNELSLIC:DS $2,133.12267206 APOMR3DRPREVIEWVOICELIC:CU$42.24267207 APOMR3DRPREDICTIVEVCELIC:CU $85.12267208 APOMR3DRPREVIEWTOPREDICTIVEMIGRATIONVOICELIC:CU $42.24267212 APOMR3LABOUTBOUNDPERPORTVOICELIC:CU $320.00267213 APOMR3LABEMAILCHANNELSLIC:DS $2,133.12267214 APOMR3LABSMSCHANNELSLIC:DS $2,133.12267215 APOMR3LABPREDICTIVEVOICELIC:CU $85.12304083 APOMR3LABOUTBNDPERPORTVOICEUPGRADELIC:CU$160.00304084 APOMR3LABEMAILCHANNELSUPGRADELIC:DS $1,066.88304085 APOMR3LABSMSCHANNELSUPGRADELIC:DS $1,066.88304086 APOMR3DISASTERRECOVERYOUTBOUNDPERPORTVOICEUPGRADELIC:CU $160.00304087 APOMR3DISASTERRECOVERYEMAILCHANNELSUPGRADELIC:DS $1,066.88304088 APOMR3DISASTERRECOVERYSMSCHANNELSUPGRADELIC:DS $1,066.88305354 SYNTELATEDESIGNERFORPROACTIVEOUTREACHMANAGERLIC:SR,DS $5,742.00305355 SYNTELATEWEBAGENTFORPROACTIVEOUTREACHMANAGERLIC:DS,CU$383.04305356 SYNTELATEENTERPRISEAGENTFORPOMLIC:DS,CU $957.60305357 SYNTELATEUPGRADEWEBAGENTTOENTERPRISEAGENTFORPOMLIC:DS,CU $574.56381020 APOMR3MANUALDIALAGENTLIC:CU $128.00381021 APOMR3DISASTERRECOVERYMANUALDIALAGENTLIC:CU $42.24391452 SYNTELATEBASICFORPROACTIVEOUTREACHMANAGERLIC:DS,CU $340.48391453 SYNTELATEPROFORPROACTIVEOUTREACHMANAGERLIC:DS,CU $851.20391454 SYNTELATEUPGRADEBASICTOPROPROACTIVEOUTREACHMNGRLIC:DS,CU$510.72401095 APOMR3ENTERPRISEBEHAVIORPAIRINGENABLELIC:CU $25.60401096 APOMR3EXTERNALSELECTIONINTERFACELIC:CU $25.60401097 APOMR3ADVANCEDLISTANDCAMPAIGNMANAGEMENTLIC:CU $128.00401098 APOMR3AGENTWEBAPISERVICELIC:CU $128.00402571 NOBLEOnQSOFTWARELIC:SR $0.72Contract No. DMS-17/18-044B Exhibit B        402572 NOBLEGAMIFICATIONSOFTWARELIC:SR $0.72SelfServiceͲInteractiveResponse,Model193896 AVAYAVOICEPORTALMODEL $0.00197266 SELFSERVICEADDITIONMODEL $0.00213075 SELFSERVICEUPGRADESMODEL $0.00SelfServiceͲInteractiveResponse,SoftwareLicense176805 NUANCEMAINTENANCESUPPORTLIC:SR $32.00186576 NUANCEASR/TTSLANGUAGEARA $0.00212508 NUANCE2.0OSDMCORELIC:CU,SR $19.44212509 NUANCE2.0ADDRESSOSDMLIC:CU,SR $536.40212511 NUANCE2.0NAMESOSDMLIC:CU,S $321.84212513 NUANCE2.0ADDRESSOSDMDISASTERRECOVERYLIC:CU,SR $178.56212514 NUANCE2.0NAMESOSDMDISASTERRECOVERYLIC:CU,SR $107.28212515 NUANCE2.0OSDMCOREDISASTERRECOVERYLIC:CU,SR $6.38226763 LOQUENDOSTANDARD1STLANGUAGELIC:CU,SR $383.04226765 LOQUENDOADDITIONALLANGUAGELIC:CU,SR $92.16228280 NUANCETTSGENERATIONPORTLIC:CU,SR$4,086.00228281 NUANCETTSNOTIFICATIONPORTLIC:CU,SR $56.16228282 LOQUENDOSTANDARD1STLANGUAGEDISASTERRECOVERYLIC:CU,SR $126.72228284 LOQUENDOADDITIONALLANGUAGEDISASTERRECOVERYLIC:CU,SR $30.96268901 NUANCEADAPTIVEDIALOGMODULE1STLANGUAGELIC:CU,SR $242.56268902 NUANCEADAPTIVEDIALOGMODULE2ND+LANGUAGELIC:CU,SR $48.64268904 NUANCEADAPTIVEDIALOGMODULE1STDRLANGUAGELIC:CU,SR $80.64268905 NUANCEADAPTIVEDIALOGMODULE2ND+DRLANGUAGELIC:CU,SR $16.00271843 LOQUENDOSTANDARD1STLANGUAGETONRͲVOCBUNDLELIC:CU,SR$325.44271844 LOQUENDOPREMIUM1STLANGUAGETONRͲVOCBUNDLELIC:CU,SR $38.16271845 LOQUENDOADDITIONALLANGUAGETONUANCERECOGNIZERLIC:CU,SR $115.20271846 LOQUENDOADDITIONALLANGUAGETOVOCALIZERLIC:CU,SR $57.60271847 LOQUENDOSTD1STLANGTONRͲVOCBUNDLEDRLIC:CU,SR $187.92271848 LOQUENDOPREM1STLANGTONRͲVOCBUNDLEDRLIC:CU,SR $15.12271849 LOQUENDOADDITIONALLANGUAGETONUANCERECOGNIZERDRLIC:CU,SR$38.16271850 LOQUENDOADDITIONALLANGUAGETOVOCALIZERDRLIC:CU,SR $19.44271883 NUANCERECOGNIZER10TͲ21STLANGUAGELIC:CU,SR $936.00271884 NUANCERECOGNIZER10TͲ22NDLANGUAGELIC:CU,SR $187.92Contract No. DMS-17/18-044B Exhibit B        271885 NUANCERECOGNIZER10TͲ23RDLANGUAGELIC:CU,SR $187.92271886 NUANCERECOGNIZER10TͲ31STLANGUAGELIC:CU,SR $1,360.80271887 NUANCERECOGNIZER10TͲ32NDLANGUAGELIC:CU,SR $272.88271888 NUANCERECOGNIZER10TͲ33RDLANGUAGELIC:CU,SR $272.88271889 NUANCERECOGNIZER10TͲ41STLANGUAGELIC:CU,SR $1,530.00271890 NUANCERECOGNIZER10TͲ42NDLANGUAGELIC:CU,SR $339.84271891 NUANCERECOGNIZER10TͲ43RDLANGUAGELIC:CU,SR$339.84271893 NUANCERECOGNIZER10TͲ2TOTͲ3UPGRADELIC:CU,SR $516.96271894 NUANCERECOGNIZER10TͲ2TOTͲ4UPGRADELIC:CU,SR $689.04271895 NUANCERECOGNIZER10T3TOT4UPGRADE1STLANGUAGELIC:CU,SR $306.00271896 NUANCERECOGNIZER10T3TOT4UPGRADE2+LANGUAGELIC:CU,SR $61.20271897 NUANCERECOGNIZER10TͲ21STLANGUAGEDISASTERRECOVERYLIC:CU,SR $210.96271898 NUANCERECOGNIZER10TͲ22NDLANGUAGEDISASTERRECOVERYLIC:CU,SR$42.48271899 NUANCERECOGNIZER10TͲ23RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $42.48271900 NUANCERECOGNIZER10TͲ31STLANGUAGEDISASTERRECOVERYLIC:CU,SR $453.60271901 NUANCERECOGNIZER10TͲ32NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $90.72271902 NUANCERECOGNIZER10TͲ33RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $90.72271903 NUANCERECOGNIZER10TͲ41STLANGUAGEDISASTERRECOVERYLIC:CU,SR$383.04271904 NUANCERECOGNIZER10TͲ42NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $76.32271905 NUANCERECOGNIZER10TͲ43RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $76.32271906 NUANCERECOGNIZER10T3TOT4UPGRADE1STLANGUAGEDRLIC:CU,SR $101.52271907 NUANCERECOGNIZER10T3TOT4UPGRADE2+LANGUAGEDRLIC:CU,SR $20.88399780 NUANCERECOGNIZER11TIER21STLANGUAGELIC:CU,SR $842.40399781NUANCERECOGNIZER11TIER21STLANGUAGEDSTRRCVRYLIC:CU,SR $283.68399782 NUANCERECOGNIZER11TIER22NDLANGUAGELIC:CU,SR $168.48399783 NUANCERECOGNIZER11TIER22NDLANGUAGEDSTRRCVRYLIC:CU,SR $57.60399784 NUANCERECOGNIZER11TIER23RDLANGUAGELIC:CU,SR $168.48399785 NUANCERECOGNIZER11TIER23RDLANGUAGEDSTRRCVRYLIC:CU,SR $57.60399786 NUANCERECOGNIZER11TIER31STLANGUAGELIC:CU,SR$1,224.00399787 NUANCERECOGNIZER11TIER31STLANGUAGEDSTRRCVRYLIC:CU,SR $409.68399788 NUANCERECOGNIZER11TIER32NDLANGUAGELIC:CU,SR $244.80399789 NUANCERECOGNIZER11TIER32NDLANGUAGEDSTRRCVRYLIC:CU,SR $82.08399790 NUANCERECOGNIZER11TIER33RDLANGUAGELIC:CU,SR $244.80399791 NUANCERECOGNIZER11TIER33RDLANGUAGEDSTRRCVRYLIC:CU,SR $82.08Contract No. DMS-17/18-044B Exhibit B        399792 NUANCERECOGNIZER11TIER41STLANGUAGELIC:CU,SR $1,530.00399793 NUANCERECOGNIZER11TIER41STLANGUAGEDSTRRCVRYLIC:CU,SR $510.48399794 NUANCERECOGNIZER11TIER42NDLANGUAGELIC:CU,SR $306.00399795 NUANCERECOGNIZER11TIER42NDLANGUAGEDSTRRCVRYLIC:CU,SR $102.96399796 NUANCERECOGNIZER11TIER43RDLANGUAGELIC:CU,SR $306.00399797 NUANCERECOGNIZER11TIER43RDLANGUAGEDSTRRCVRYLIC:CU,SR $102.96399798NUANCERECOGNIZER11DRAGONVOICELANGUAGELIC:CU,SR $229.68399799 NUANCERECOGNIZER11DRAGONVOICELANGDRLIC:CU,SR $76.32399800 NUANCERECOGNIZER11T2TOT3UPGRADE1STLANGUAGELIC:CU,SR $383.04399801 NUANCERECOGNIZER11T2TOT3UPGRADE1STLANGUAGEDRLIC:CU,SR $128.16399802 NUANCERECOGNIZER11T2TOT3UPGRADE2NDLANGUAGELIC:CU,SR $76.32399803 NUANCERECOGNIZER11T2TOT3UPGRADE2NDLANGUAGEDRLIC:CU,SR$25.92399804 NUANCERECOGNIZER11T2TOT3UPGRADE3RDLANGUAGELIC:CU,SR $76.32399805 NUANCERECOGNIZER11T2TOT3UPGRADE3RDLANGUAGEDRLIC:CU,SR $25.92399806 NUANCERECOGNIZER11T3TOT4UPGRADE1STLANGUAGELIC:CU,SR $306.00399807 NUANCERECOGNIZER11T3TOT4UPGRADE1STLANGUAGEDRLIC:CU,SR $102.96399808 NUANCERECOGNIZER11T3TOT4UPGRADE2NDLANGUAGELIC:CU,SR$61.20399809 NUANCERECOGNIZER11T3TOT4UPGRADE2NDLANGUAGEDRLIC:CU,SR $20.88399810 NUANCERECOGNIZER11T3TOT4UPGRADE3RDLANGUAGELIC:CU,SR $61.20399811 NUANCERECOGNIZER11T3TOT4UPGRADE3RDLANGUAGEDRLIC:CU,SR $20.88399812 NUANCEVOCALIZERR71STLANGUAGELIC:CU,SR $650.88399813 NUANCEVOCALIZERR71STLANGUAGEDISASTERRECOVERYLIC:CU,SR $217.44399814 NUANCEVOCALIZERR72NDLANGUAGELIC:CU,SR$130.32399815 NUANCEVOCALIZERR72NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $43.92399816 NUANCEVOCALIZERR73RDLANGUAGELIC:CU,SR $130.32399817 NUANCEVOCALIZERR73RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $43.92399818 NUANCET3PACKAGE1LANGUAGENR11VOC7DM6LIC:CU,SR $1,033.20399819 NUANCET3PACKAGE1LANGUAGENR11VOC7DM6DSTRRCVRYLIC:CU,SR $344.88399820 NUANCET3PACKAGE2LANGUAGESNR11VOC7DM6LIC:CU,SR $1,418.40399821 NUANCET3PACKAGE2LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR$472.32399822 NUANCET3PACKAGE3LANGUAGESNR11VOC7DM6LIC:CU,SR $1,800.00399823 NUANCET3PACKAGE3LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR $600.48399824 NUANCET4PACKAGE1LANGUAGENR11VOC7DM6LIC:CU,SR $1,339.20399825 NUANCET4PACKAGE1LANGUAGENR11VOC7DM6DSTRRCVRYLIC:CU,SR $447.12Contract No. DMS-17/18-044B Exhibit B        399826 NUANCET4PACKAGE2LANGUAGESNR11VOC7DM6LIC:CU,SR $1,785.60399827 NUANCET4PACKAGE2LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR $594.72399828 NUANCET4PACKAGE3LANGUAGESNR11VOC7DM6LIC:CU,SR $2,228.40399829 NUANCET4PACKAGE3LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR $741.60399830 NUANCET4PKG1LANGW/DRAGONVOICENR11VOC7DM6LIC:CU,SR $1,569.60399831 NUANCET4PKG1LANGW/DRAGONVOICENR11VOC7DM6DRLIC:CU,SR$524.16399832 NUANCET4PKG2LANGSW/DRAGONVOICENR11VOC7DM6LIC:CU,SR $2,012.40399833 NUANCET4PKG2LANGSW/DRAGONVOICENR11VOC7DM6DRLIC:CU,SR $671.76399834 NUANCET4PKG3LANGSW/DRAGONVOICENR11VOC7DM6LIC:CU,SR $2,458.80399835 NUANCET4PKG3LANGSW/DRAGONVOICENR11VOC7DM6DRLIC:CU,SR$820.80399836 NUANCET3PACKAGE2NDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR $383.04399837 NUANCET3PACKAGE2NDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $128.16399838 NUANCET3PACKAGE3RDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR $383.04399839 NUANCET3PACKAGE3RDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $128.16399840 NUANCET4PACKAGE2NDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR$444.24399841 NUANCET4PACKAGE2NDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $148.32399842 NUANCET4PACKAGE3RDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR $444.24399843 NUANCET4PACKAGE3RDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $148.32399844 NUANCEVOCALIZERR7OFFLINE1SEAT1LANGUAGEPERPETUALLIC:CU,SR $27,568.80400414 NUANCERECOGNIZER11T1TOT2UPGRADE1STLANGUAGELIC:CU;SR$459.36400415 NUANCERECOGNIZER11T1TOT2UPGRADE1STLANGUAGEDRLIC:CU;SR $153.36400416 NUANCERECOGNIZER11T1TOT2UPGRADE2NDLANGUAGELIC:CU;SR $92.16400417 NUANCERECOGNIZER11T1TOT2UPGRADE2NDLANGUAGEDRLIC:CU;SR $30.96400418 NUANCERECOGNIZER11T1TOT2UPGRADE3RDLANGUAGELIC:CU;SR $92.16400419 NUANCERECOGNIZER11T1TOT2UPGRADE3RDLANGUAGEDRLIC:CU;SR$30.96403357 NUANCE12SECURITYSUITEPERPETUALSYSTEMLIC:CU,SR $53,607.60403358 NUANCE12SECSTEPERPTESTDEVSYS120KAUTHFRAUDTRANSLIC:CU,SR $11,487.60403435 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT1MIN12KLIC:CU,SR $86.40403436 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT2MIN5MLIC:CU,SR $51.84403437 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT3MIN16MLIC:CU,SR $34.56403438 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT4MIN30MLIC:CU,SR$25.20403439 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT5MIN100MLIC:CU,SR $17.28403440 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT6MIN200MLIC:CU,SR $11.52403441 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT1MIN12KLIC:CU,SR $86.40Contract No. DMS-17/18-044B Exhibit B        403442 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT2MIN5MLIC:CU,SR $51.84403443 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT3MIN16MLIC:CU,SR $34.56403444 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT4MIN30MLIC:CU,SR $25.20403445 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT5MIN100MLIC:CU,SR $17.28403446 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT6MIN200MLIC:CU,SR$11.52403447 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT1MIN5KLIC:CU,SR $2.56403448 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT2MIN10KLIC:CU,SR $2.47403449 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT3MIN100KLIC:CU,SR $1.76403450 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT4MIN1MLIC:CU,SR $0.88403451 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST1MIN5KLIC:CU,SR$6.16403452 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST2MIN200KLIC:CU,SR $4.62403453 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST3MIN1MLIC:CU,SR $3.85403454 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST4MIN3MLIC:CU,SR $1.54403455 NUANCE12SECURITYSUITETERMSYSTEMLIC:CU,SR $21,445.20403456 NUANCE12SECSTETERMTESTDEVSYSTEM120KAUTHFRAUDTRANSLIC:CU,SR $4,593.60SelfServiceͲVoicePortal,Media700501715 AAEP6.0HARDWAREBUNDLEMEDIA $92.16SelfServiceͲVoicePortal,Model265021 AVAYAAURAEXPERIENCEPORTALMODEL $0.00SelfServiceͲVoicePortal,SoftwareLicense264817 AAEP6.XPERPORTLICENSENEWAPPLICATIONPACKAGELIC:CU $383.04264818 AAEP6.XEXPRESSPORTLICENSELIC:CU $306.00264823 AAEP6.XICRNEWCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $68,925.60264824 AAEP6.XICRADDLCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $34,462.80264825 AAEP6.XICRNEWCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU $34,462.80264826 AAEP6.XICRADDLCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU$17,229.60264827 AAEP6.XICRDRCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $34,462.80264828 AAEP6.XICRADDLDRCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $17,229.60264829 AAEP6.XICRDRCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU $17,229.60264830 AAEP6.XICRADDLDRCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU $8,614.80264849 AAEP6.XLABSYSTEMCORELIC:DS$1,530.00264868 AAEP6.XMEDIAENCRYPTION $0.00264869 AVAYAAURATMORCHESTRATIONDESIGNER6.XLIC:DS $0.00266110 AVAYAAURATMORCHESTRATIONDESIGNER6.XFORMPSLIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B        266391 AAEP6.XPEREXPERIENCEPORTALMANAGERTRACK $153.36266695 AAEP6.XADDITIONALOUTBOUNDPOMPORTLIC:CU $153.36266699 AAEP6.XADDITIONALOUTBOUNDPOMPORTDRLIC:CU $76.32266720 AAEP6.XPERPORTLICENSEAPPLICATIONPACKAGEMIGRATIONLIC:CU $191.52269908 AAEP6.XPERPORTLICENSENEWAPPLICATIONPACKAGEDRLIC:CU $128.16382807 CALLBACKASSISTR4.XBASESOFTWAREUPGRADELIC:DS $5,590.40382808 CALLBACKASSISTR4.XPERPORTSOFTWAREUPGRADELIC:DS $800.00382809 CALLBACKASSISTR4.XADDITIONALSERVERUPGRADELIC:DS$2,800.00383147 SURVEYASSISTR3BASELIC:DS $9,580.80383148 SURVEYASSISTR3LABLIC:DS,CU $4,790.40383149 SURVEYASSISTR3INBOUNDPORTLIC:CU $640.00383450 SURVEYASSISTR3OUTBOUNDPORTLIC:CU $640.00383452 SURVEYASSISTR3BASEUPGRADELIC:DS $4,790.40384702 AAEPR7PERPORTLABENHANCEDCALLCLASSIFIERLIC:CU $39.60384703 AAEPR7PERSESSIONLABSIPSIGNALINGLIC:CU $19.80384704 AAEPR7PERPORTLABANNOUNCEMENTLIC:CU$59.40385524 CALLBACKASSISTR4.XBASESERVEROPXSOFTWARELIC:DS $0.00385525 CALLBACKASSISTR4.XADDITIONALSERVEROPXSFTWLIC:DS $0.00385526 CALLBACKASSISTR4.XPORTSOPXLIC:DS $0.00387502 DYNAMICSELFSERVICER2BASESOFTWARELIC:DS $12,777.60387503 DYNAMICSELFSERVICER2EACH1Ͳ500PORTLIC:CU $320.00387504 DYNAMICSELFSERVICER2EACH501+PORTNEWLIC:CU $224.00387505 DYNAMICSELFSERVICER2ADDITIONALSERVERSOFTWARELIC:DS$6,387.20387508 DYNAMICSELFSERVICER2LABLIC:DS,CU $3,200.00393317 AAEPR7AMAZONWEBSERVICESYSTEM $0.00400608 AAEPR7GOOGLESPEECHASRCONNECTPERPTLIC:CU $76.80401157 BUSINESSRULESENGINER3BASICLIC:DS $22,080.00401158 BUSINESSRULESENGINER3ADVANCEDADDONLIC:DS $36,800.00401159 BUSINESSRULESENGINER3ELITECONNECTORLIC:DS $7,360.00401210 BUSINESSRULESENGINER3AACCCONNECTORLIC:DS $7,360.00401211 BUSINESSRULESENGINER3OCEANACONNECTORLIC:DS$7,360.00401212 BUSINESSRULESENGINER3EXPERIANCONNECTORLIC:DS $18,400.00401213 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER1LIC:DS $22,080.00401214 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER2LIC:DS $19,872.00Contract No. DMS-17/18-044B Exhibit B        401215 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER3LIC:DS $18,768.00401216 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER4LIC:DS $17,664.00401217 BUSINESSRULESENGINER3OVALIC:DS,SR401218 BUSINESSRULESENGINER3BASICLAB1000TRNSCNSHOURLIC:DS $11,040.00401219 BUSINESSRULESENGINER3ADVANCEDLAB1000TRNSCNSHOURLIC:DS $25,760.00401220 BUSINESSRULESENGINER3BASICGEOREDUNDANTLIC:DS$11,040.00401221 BUSINESSRULESENGINER3ADVANCEDGEOREDUNDANTADDONLIC:DS $18,400.00401222 BUSINESSRULESENGINER3ELITECONNECTORGEOREDUNDANTLIC:DS $3,680.00401223 BUSINESSRULESENGINER3AACCCONNECTORGEOREDUNDANTLIC:DS $3,680.00401224 BUSINESSRULESENGINER3OCEANACONNECTORGEOREDUNDANTLIC:DS $3,680.00401225 BUSINESSRULESENGINER3EXPERIANCONNECTORGEOREDUNDANTLIC:DS $9,200.00401226 BUSINESSRULESENGINER310000TRNHOURBLKTIER1GEOREDLIC:DS$11,040.00401227 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389265 CMSR18GEOTELICMREALTIMENEWLIC $19,200.00389266 CMSR18GEOTELICMREALTIMEUPGLIC $6,387.20389267 CMSR18AUXLOGGINGAPPLNEWLIC $7,667.20389268 CMSR18AUXLOGGINGINTFUPGLIC $3,833.60389590 CMSR18WFOREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389591 CMSR18WFOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389592 CMSR18IEXHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389593 CMSR18TCSHISTORICALADDITIONALSESSIONLIC:DS$1,200.00389594 CMSR18CALABRIOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389595 CMSR18GMTHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389596 CMSR18BLUEPUMPKINHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389597 CMSR18PIPKINSHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389598 CMSR18GENERICREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389599 CMSR18NICEIEXREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389600 CMSR18TCSREALTIMEADDITIONALSESSIONLIC:DS$1,200.00389601 CMSR18CALABRIOREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389602 CMSR18GMTREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389603 CMSR18BLUEPUMPKINREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389604 CMSR18PIPKINSREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389605 CMSR183PARTYREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389606 CMSR18COMBOHISTORICALRTADDITIONALSESSIONLIC:DS $1,200.00389607 CMSR18ADMINPAGINGADDITIONALSESSIONLIC:DS$1,200.00389608 CMSR18SUPERVISORPAGINGADDITIONALSESSIONLIC:DS $1,200.00389609 CMSR18PAYROLLHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389610 CMSR18UNLOADHISTORICAADDITIONALSESSIONLIC:DS $1,200.00389611 CMS18ECHHANDLERADDITIONALSESSIONLIC:DS $1,200.00389612 CMSR18GEOTELICMREALTIMEADDITIONALSESSIONLIC:DS $2,240.00389613 CMSR18AUXLOGGINGAPPLADDITIONALSESSIONLIC:DS $1,200.00392057 CMSR193RDPARTYREALTIMESOCKETNEWLIC:DS$12,800.00392058 CMSR193RDPARTYREALTIMESOCKETUPGRADELIC:DS $6,400.00392059 CMSR193RDPARTYREALTIMESOCKETADDITIONALSESSIONLIC:DS $1,200.00392482 CMSR19ADMINPAGINGNEWLIC:DS $6,272.00392483 CMSR19ADMINPAGINGUPGRADELIC:DS $3,136.00392484 CMSR19ADMINPAGINGADDITIONALSESSIONLIC:DS $1,200.00Contract No. DMS-17/18-044B Exhibit B        392487 CMSR19ADMINSYNCNEWLIC:DS $12,800.00392488 CMSR19ADMINSYNCUPGRADELIC:DS $6,400.00392490 CMSR19AUXLOGGINGNEWLIC:DS $7,680.00392491 CMSR19AUXLOGGINGUPGRADELIC:DS $3,840.00392492 CMSR19AUXLOGGINGADDITIONALSESSIONLIC:DS $1,200.00392495 CMSR19BLUEPUMPKINHISTORICALNEWLIC:DS $5,120.00392496 CMSR19BLUEPUMPKINHISTORICALUPGRADELIC:DS $2,560.00392497 CMSR19BLUEPUMPKINHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392500 CMSR19BLUEPUMPKINRTANEWLIC:DS$10,240.00392501 CMSR19BLUEPUMPKINRTAUPGRADELIC:DS $5,120.00392502 CMSR19BLUEPUMPKINRTAADDITIONALSESSIONLIC:DS $1,200.00392505 CMSR19CALABRIOHISTORICALNEWLIC:DS $5,120.00392506 CMSR19CALABRIOHISTORICALUPGRADELIC:DS $2,560.00392507 CMSR19CALABRIOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392510 CMSR19CALABRIORTANEWLIC:DS $10,240.00392511 CMSR19CALABRIORTAUPGRADELIC:DS $5,120.00392512 CMSR19CALABRIORTAADDITIONALSESSIONLIC:DS$1,200.00392515 CMSR19COMBOHISTORICALREALTIMENEWLIC:DS $10,240.00392516 CMSR19COMBOHISTORICALREALTIMEUPGRADELIC:DS $5,120.00392517 CMSR19COMBOHISTORICALREALTIMEADDITIONALSESSIONLIC:DS $1,200.00392520 CMSR19ECHHANDLERNEWLIC:DS $5,120.00392521 CMSR19ECHHANDLEUPGLIC:DS $2,560.00392522 CMSR19ECHHANDLERADDITIONALSESSIONLIC:DS $1,200.00392525 CMSR19GENERICRTANEWLIC:DS $10,240.00392526 CMSR19GENERICRTAUPGRADELIC:DS$5,120.00392527 CMSR19GENERICRTAADDITIONALSESSIONLIC:DS $1,200.00392530 CMSR19GEOTELICMREALTIMENEWLIC:DS $19,200.00392531 CMSR19GEOTELICMREALTIMEUPGRADELIC:DS $9,600.00392532 CMSR19GEOTELICMREALTIMEADDITIONALSESSIONLIC:DS $2,240.00392535 CMSR19HIGHAVAILABILITY/SURVIVABLEDUALROLENEWLIC:DS $7,680.00392536 CMSR19HIGHAVAILABILITY/SURVIVABLEDUALROLEUPGRADELIC:DS $3,840.00392538 CMSR19IEXHISTORICALNEWLIC:DS$5,120.00392539 CMSR19IEXHISTORICALUPGRADELIC:DS $2,560.00392540 CMSR19IEXHISTORICALADDITIONALSESSIONLIC:DS $1,200.00Contract No. DMS-17/18-044B Exhibit B        392543 CMSR19IEXRTANEWLIC:DS $10,240.00392544 CMSR19IEXRTAUPGRADELIC:DS $5,120.00392545 CMSR19IEXRTAADDITIONALSESSIONLIC:DS $1,200.00392548 CMSR19PAYROLLHISTORICALLIC:DS $5,120.00392549 CMSR19PAYROLLHISTORICALUPGRADELIC:DS $2,560.00392550 CMSR19PAYROLLHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392553 CMSR19PIPKINSHISTORICALNEWLIC:DS $5,120.00392554 CMSR19PIPKINSHISTORICALUPGRADELIC:DS $2,560.00392555 CMSR19PIPKINSHISTORICALADDITIONALSESSIONLIC:DS$1,200.00392558 CMSR19PIPKINSRTANEWLIC:DS $10,240.00392559 CMSR19PIPKINSRTAUPGRADELIC:DS $5,120.00392560 CMSR19PIPKINSRTAADDITIONALSESSIONLIC:DS $1,200.00392563 CMSR19SUPERVISORPAGINGNEWLIC:DS $6,272.00392564 CMSR19SUPERVISORPAGINGUPGRADELIC:DS $3,136.00392565 CMSR19SUPERVISORPAGINGADDITIONALSESSIONLIC:DS $1,200.00392568 CMSR19SURVIVABLEADDITIONSNEWLIC:DS $7,680.00392569 CMSR19SURVIVABLEADDITIONALUPGRADELIC:DS $3,840.00392571 CMSR19TCSHISTORICALNEWLIC:DS$5,120.00392572 CMSR19TCSHISTORICALUPGRADELIC:DS $2,560.00392573 CMSR19TCSHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392576 CMSR19TCSRTANEWLIC:DS $10,240.00392577 CMSR19TCSRTAUPGRADELIC:DS $5,120.00392578 CMSR19TCSRTAADDITIONALSESSIONLIC:DS $1,200.00392581 CMSR19UNLOADHISTORICALNEWLIC:DS $5,120.00392582 CMSR19UNLOADHISTORICALUPGRADELIC:DS $2,560.00392583 CMSR19UNLOADHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392586 CMSR19WFOHISTORICALNEWLIC:DS$3,840.00392587 CMSR19WFOHISTORICALUPGRADELIC:DS $1,920.00392588 CMSR19WFOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392591 CMSR19WFORTANEWLIC:DS $7,680.00392592 CMSR19WFORTAUPGRADELIC:DS $3,840.00392593 CMSR19WFORTAADDITIONALSESSIONLIC:DS $1,200.00392596 CMSR19AVAYAPROPRIETARYRTANEWLIC:DS $5,120.00392597 CMSR19AVAYAPROPRIETARYRTAUPGRADELIC:DS $2,560.00Contract No. DMS-17/18-044B Exhibit B        392598 CMSR19AVAYAPROPRIETARYRTAADDITIONALSESSIONLIC:DS $640.00392599 CMSR19AVAYAPROPRIETARYREALTIMESOCKETNEWLIC:DS $5,120.00392600 CMSR19AVAYAPROPRIETARYREALTIMESOCKETUPGRADELIC:DS $2,560.00392601 CMSR19AVAYAPROPRIETARYRTSOCKETADDITIONALSESSIONLIC:DS $640.00392708 CMSR19AGENTNEW1Ͳ250LIC:CU $416.00392709 CMSR19AGENTNEW251+LIC:CU $224.00392710 CMSR19AGENTADD1Ͳ250LIC:CU$416.00392711 CMSR19AGENTADD251+LIC:CU $224.00392712 CMSR17+TOR19AGENTUPGRADELIC:CU $128.00392713 CMSR17+TOR19AGENTUPGRADEENTITLELIC:CU $0.00392714 CMSPREͲR17TOR19AGENTUPGRADELIC:CU $128.00392715 CMSR19SUPERVISORNEW/ADDLIC:CU $544.00392717 CMSR17+TOR19SUPERVISORUPGRADELIC:CU $0.00392718 CMSPREͲ17TOR19SUPERVISORUPGRADELIC:CU $0.00392719 BCMRDTOCMSR19SUPERVISORMIGRATIONLIC:CU$0.00392720 CMSR19INITIALAUTOMATICCALLDISTRIBUTIONLIC:CU $0.00392721 CMSR19AUTOMATICCALLDISTRIBUTION2Ͳ8ADDLIC:CU $5,686.40392722 CMSR17+TOR19INITIALACDUPGRADELIC:CU $0.00392723 CMSPREͲ17TOR19INITIALACDUPGRADELIC:CU $0.00392724 CMSR17+TOR19ACD2THRU8UPGRADELIC:CU $0.00392725 CMSPREͲ17TOR19ACD2Ͳ8UPGRADELIC:CU$0.00392726 CMSR19HIGHAVAIL/SURVIVABLEAGENTNEW1Ͳ250LIC:CU $105.60392727 CMSR19HIGHAVAIL/SURVIVABLEAGENTNEW251+LIC:CU $57.60392728 CMSR19HIGHAVAIL/SURVIVABLEAGENTADD1Ͳ250LIC:CU $105.60392729 CMSR19HIGHAVAIL/SURVIVABLEAGENTADD251+LIC:CU $57.60392730 CMSR17+TOR19HIGHAVAIL/SURVIVABLEAGENTUPGRADELIC:CU $32.00392732 CMSPREͲR17TOR19HIGHAVAIL/SURVIVABLEAGENTUPGRADELIC:CU$32.00392733 CMSR19HIGHAVAILSUPERVISORNEW/ADDLIC:CU $137.60392734 CMSR19HIGHAVAILSUPERVISORNEW5FREELIC:CU $0.00392735 CMSR19SURVIVABLESUPERVISORNEW/ADDLIC:CU $0.00392736 CMSR19HIGHAVAILSUPERVISORUPGRADELIC:CU $0.00392737 CMSR19HIGHAVAILINITIALAUTOMATICCALLDISTRIBUTIONLIC:CU $0.00392738 CMSR19HIGHAVAILAUTOMATICCALLDISTRIBUTION2Ͳ8ADDLIC:CU $1,424.00392739 CMSR19SURVIVABLEAUTOMATICCALLDISTRIBUTIONNEW/ADDLIC:CU$0.00Contract No. DMS-17/18-044B Exhibit B        392740 CMSR19HIGHAVAILINITIALACDUPGRADELIC:CU $0.00392741 CMSR19ODBC/JDBCSUBSCRIPTIONNEW/ADDLIC:CU $640.00392742 CMSR17+TOR19ODBC/JDBCSUBSCRIPTIONUPGRADELIC:CU $0.00392743 CMSPREͲ17TOR19ODBC/JDBCSUBSCRIPTIONUPGRADELIC:CU $0.00392744 CMSR19CLINTEXTERNALNEW/ADDLIC:CU $12,777.60392757 CMSR19CLINTUPGRADELIC:CU $3,200.00392758 CMSR19AMAZONWEBSERVICESNEWSYSTEMTRACKING $0.00392759 CMSR19AMAZONWEBSERVICESUPGRADESYSTEMTRACKING$0.00392765 BCMRDTOCMSR19AGENTMIGRATIONLIC:CU $128.00392766 BCMRDTOCMSR19INITIALACDMIGRATIONLIC:CU $0.00392767 CMSR19HIGHAVAILACD2Ͳ8UPGRADELIC:CU $0.00392768 CMSR19AWSPLATFORMCHANGETRACKING $0.00393080 CMSR18AVAYAPROPRIETARYRTANEWLIC:DS $5,120.00393081 CMSR18AVAYAPROPRIETARYRTAUPGRADELIC:DS $2,560.00393082 CMSR18AVAYAPROPRIETARYRTAADDITIONALSESSIONLIC:DS$640.00393083 CMSR18AVAYAPROPRIETARYREALTIMESOCKETNEWLIC:DS $5,120.00393084 CMSR18AVAYAPROPRIETARYREALTIMESOCKETUPGRADELIC:DS $2,560.00393085 CMSR18AVAYAPROPRIETARYRTSOCKETADDITIONALSESSIONLIC:DS $640.00393086 CMSR18AUXLOGGINGMERGENEWLIC:DS $5,120.00393087 CMSR18AUXLOGGINGMERGEUPGRADELIC:DS $2,560.00393154 CMSR19AUXLOGGINGMERGENEWLIC:DS $8,000.00393155 CMSR19AUXLOGGINGMERGEUPGRADELIC:DS$4,000.00396540 AVAYADESKTOPWALLBOARDR7BASELIC:CL $8,960.00396541 AVAYADESKTOPWALLBOARDR7BASEUPGRADELIC:CL $4,480.00396542 AVAYADESKTOPWALLBOARDR7CMSCONNECTORLIC:CL $3,840.00396543 AVAYADESKTOPWALLBOARDR7CMSCONNECTORUPGRADELIC:CL $1,920.00396544 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999LIC:CU $128.00396545 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999UPGRADELIC:CU $64.00396546 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+LIC:CU$96.00396547 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+UPGRADELIC:CU $48.00396548 AVAYADESKTOPWALLBOARDR7SUPERVISORLIC:CU $544.00396549 AVAYADESKTOPWALLBOARDR7OCEANALYTICSFORELITECONNLIC:CL $3,840.00396550 AVAYADESKTOPWALLBOARDR7BASEGEOREDUNDANCYLIC:CL $4,480.00396551 AVAYADESKTOPWALLBOARDR7CMSCONNECTORGEOREDUNDANCYLIC:CL $1,920.00Contract No. DMS-17/18-044B Exhibit B        396552 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999GEOREDUNDANCYLIC:CU $64.00396553 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+GEOREDUNDANCYLIC:CU $48.00396554 AVAYADESKTOPWALLBOARDR7SUPERVISORGEOREDUNDANCYLIC:CU $272.00396555 AVAYADESKTOPWALLBOARDR7OCEANALYTICSFORELITECONNGRLIC:CL $1,920.00396560 AVAYADESKTOPWALLBOARDR7OCEANLYTICSFOROCEANACONNLIC:CL $3,840.00396561 AVAYADESKTOPWALLBOARDR7OPERATIONALANLSTCONNLIC:CL$3,840.00396562 AVAYADESKTOPWALLBOARDR7OPERATIONALANLSTCONNUPGLIC:CL $1,920.00396564 AVAYADESKTOPWALLBOARDR7THIRDPARTYCONNECTORLIC:CL $3,840.00396565 AVAYADESKTOPWALLBOARDR7OCEANLYTICSFOROCEANACONNGRLIC:CL $1,920.00396566 AVAYADESKTOPWALLBOARDR7OPERATIONALANLSTCONNGEOREDUNLIC:CL $1,920.00396567 AVAYADESKTOPWALLBOARDR7THIRDPARTYCONNECTORGEOREDUNLIC:CL $1,920.00399650 CMSR18.1VEVAPPFORLINUXSYSTEMLIC:DS,SR$0.00399651 CMSR18.1AMAZONWEBSERVICESAMILIC:DS,SR $0.00401473 CMSR19HIGHAVAILABILITYSURVIVABLEAGENTUPLIFT1Ͳ250LIC:CU $0.00401474 CMSR19HIGHAVAILABILITYSURVIVABLEAGENTUPLIFT251+LIC:CU $0.00401475 CMSR19HIGHAVAILABILITYSUPERVISORUPLIFTLIC:CU $0.00401476 CMSR19HIGHAVAILABILITYINITIALACDUPLIFTLIC:CU $0.00401477 CMSR19HIGHAVAILABILITY2THRU8ACDUPLIFTLIC:CU $0.00401478CMSR19SURVIVABLESUPERVISORUPLIFTLIC:CU $0.00401479 CMSR19SURVIVABLEINITIALACDUPLIFTLIC:CU $0.00401555 AVAYADESKTOPWALLBOARDR7BASEUPGRADEPRER6LIC:CL $4,480.00401556 AVAYADESKTOPWALLBOARDR7CMSCONNECTORUPGRADEPRER6LIC:CL $1,920.00401557 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999UPGRADEPRER6LIC:CL,CU $64.00401558 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+UPGRADEPRER6LIC:CL,CU$48.00401559 AVAYADESKTOPWALLBOARDR7OPERANLSTCONNUPGPRER6LIC:CL $1,920.00401570 CMSR193RDPARTYREALTIMESOCKETUPGRADEPRER17LIC:DS $6,400.00401571 CMSR19ADMINPAGINGUPGRADEPRER17LIC:DS $3,136.00401572 CMSR19ADMINSYNCUPGRADEPRER17LIC:DS $6,400.00401573 CMSR19AUXLOGGINGUPGRADEPRER17LIC:DS $3,840.00401574 CMSR19BLUEPUMPKINHISTORICALUPGRADEPRER17LIC:DS$2,560.00401575 CMSR19BLUEPUMPKINRTAUPGRADEPRER17LIC:DS $5,120.00401576 CMSR19CALABRIOHISTORICALUPGRADEPRER17LIC:DS $2,560.00401577 CMSR19CALABRIORTAUPGRADEPRER17LIC:DS $5,120.00401578 CMSR19COMBOHISTORICALREALTIMEUPGRADEPRER17LIC:DS $5,120.00Contract No. DMS-17/18-044B Exhibit B        401579 CMSR19ECHHANDLEUPGPRER17LIC:DS $2,560.00401580 CMSR19GENERICRTAUPGRADEPRER17LIC:DS $5,120.00401581 CMSR19GEOTELICMREALTIMEUPGRADEPRER17LIC:DS $9,600.00401582 CMSR19HIGHAVAIL/SURVIVABLEDUALROLEUPGRADEPRER17LIC:DS $3,840.00401583 CMSR19IEXHISTORICALUPGRADEPRER17LIC:DS $2,560.00401584 CMSR19IEXRTAUPGRADEPRER17LIC:DS $5,120.00401585 CMSR19PAYROLLHISTORICALUPGRADEPRER17LIC:DS$2,560.00401586 CMSR19PIPKINSHISTORICALUPGRADEPRER17LIC:DS $2,560.00401587 CMSR19PIPKINSRTAUPGRADEPRER17LIC:DS $5,120.00401588 CMSR19SUPERVISORPAGINGUPGRADEPRER17LIC:DS $3,136.00401589 CMSR19SURVIVABLEADDITIONALUPGRADEPRER17LIC:DS $3,840.00401590 CMSR19TCSHISTORICALUPGRADEPRER17LIC:DS $2,560.00401591 CMSR19TCSRTAUPGRADEPRER17LIC:DS $5,120.00401592CMSR19UNLOADHISTORICALUPGRADEPRER17LIC:DS $2,560.00401593 CMSR19WFOHISTORICALUPGRADEPRER17LIC:DS $1,920.00401594 CMSR19WFORTAUPGRADEPRER17LIC:DS $3,840.00401595 CMSR19AVAYAPROPRIETARYRTAUPGRADEPRER17LIC:DS $2,560.00401596 CMSR19AVAYAPROPRIETARYREALTIMESOCKETUPGRADEPRER17LIC:DS $2,560.00401597 CMSR19AUXLOGGINGMERGEUPGRADEPRER17LIC:DS $2,560.00ReportingandAnalyticsͲWorkforceOptimization,Media700512218 WFOR15CONTACTRECORDINGLINUXOSFORCMDVD $50.00700512219 WFOR15CONTACTRECORDINGWINDOWSOSFORCMORCSDVD $50.00700512220 WFOR15NEWSYSTEMINSTALLATIONDVD $50.00700512221 WFOR15MIGRATIONSYSTEMINSTALLATIONDVD $50.00700512222 WFOR15DESKTOPDVD$50.00700512224 WFOR15ENCRYPTIONMANAGERDVD $50.00700513396 WFOR15.1.2CONTACTRECORDINGLINUXOSFORCMDVD $50.00700513397 WFOR15.1.2CONTACTRECORDINGWINDOWSOSFORCMORCSDVD$50.00ReportingandAnalyticsͲWorkforceOptimization,Model259212 WORKFORCEOPTNEWMODEL$0.00259872 WORKFORCEOPTUPGRADEMODEL $0.00259874 AVAYAWORKFORCEOPTADDITIONMODEL $0.00ReportingandAnalyticsͲWorkforceOptimization,Hardware700501237 PAGINGUTI1UNIVERSALTELEPHONEINTERFACEWITHRACKPANELKIT $398.16Contract No. DMS-17/18-044B Exhibit B        ReportingandAnalyticsͲWorkforceOptimization,SoftwareLicense192156 WORKFORCEOPTAFTERMARKETORDER $0.00263951 WORKFORCEOPTORDERFORCS1000 $0.00263952 WORKFORCEOPTORDERFORCMͲMBT $0.00385458 WFOR15CONTACTRECORDINGICINTEGRATIONLIC:SR $3,542.40385910 WFOR15CONTACTRECORDINGICINTEGRATIONUPGRADELIC:SR $1,772.80385911 WFOR15.1CONTACTRECORDINGDIALERINTEGRLIC:SR $3,542.40385913 WFOR15.1CONTACTRECORDINGDIALERINTEGRUPGRADELIC:SR $1,772.80385914 WFOR15.1CONTACTRECORDINGPKGLIC:SR $371.84385916 WFOR15.1CONTACTRECORDINGPKGUPGRADELIC:SR$186.24385918 WFOR15.1ADVANCEDCONTACTRECORDINGUPGRADELIC:SR $225.28385919 WFOR15.1REDUNDANTCONTACTRECORDINGPKGLIC:SR $93.44385921 WFOR15.1REDUNDANTCONTACTRECORDINGPKGUPGRADELIC:SR $46.72385922 WFOR15.1TELEPHONEREPLAYPORTLIC:SR $0.00385923 WFOR15.1CENTRALREPLAYSERVERSOFTWARELIC:SR $0.00385924 WFOR15.1TELEPHONEREPLAYCONTACTRECORDINGPKGLIC:SR $5,667.20385926 WFOR15TELREPLAYCONTACTRECORDINGPKGUPGRADELIC:SR$2,835.20385927 WFOR15.1CNTCTRCRDGQUALMONITORENCRYPTIONLIC:SR $198.40385929 WFOR15.1CNTCTRCRDGQUALMONITORENCRYPTIONUPGRADELIC:SR $99.20385930 WFOR15.1FULLTIMESCREENRECORDINGLIC:SR $184.32385932 WFOR15.1FULLTIMESCREENRECORDINGUPGRADELIC:SR $92.16385933 WFOR15.1NATIVECRMASSEXPORTENHSTATUSREPORTINGLIC:SR $17,712.00385934 WFOR15.1QUALITYMONITORINGPKGLIC:SR $492.80385936 WFOR15.1QUALITYMONITORINGPKGUPGRADELIC:SR$246.40385937 WFOR15.1ADVANCEDQUALITYMONITORINGPKGLIC:SR $625.28385939 WFOR15.1ADVANCEDQUALITYMONITORINGPKGUPGRADELIC:SR $312.96385941 WFOR15.1NATIVECRMASSEXPORTENHSTATUSRPTGUPGRADELIC:SR $8,857.60385942 WFOR15.1DSKTPANLYTCSTOADVANCEDDSKTPUPͲBUYLIC:SR $141.44385944 WFOR15.1ANALYTICSDRIVENQUALITYUPGRADELIC:SR $106.24385945 WFOR15.1ANALYTICSDRIVENQUALTOSPEECHADVUPͲBUYLIC:SR$276.48385947 WFOR15.1STRATEGICPLANNERLIC:SR $92.16385949 WFOR15STRATEGICPLANNERUPGRADELIC:SR $46.08385950 WFOR15APPLICATIONANALYSISLIC:SR $106.24Contract No. DMS-17/18-044B Exhibit B        385952 WFOR15APPLICATIONANALYSISUPGRADELIC:SR $53.12385953 WFOR15.1SOFTWAREDEVELOPMENTKITFORQMANDWFMUPGRADELIC:SR $5,491.20385955 WFOR15.1INTRADAYPERFORMANCEMANAGEMENTUPGRADELIC:SR $17.92385957 WFOR15MOBILEAPPLICATIONUPGRADELIC:SR $3,542.40385959 WFOR15.1WORKFORCEMANAGEMENTPKGLIC:SR $354.56385961 WFOR15.1WORKFORCEMANAGEMENTPKGUPGRADELIC:SR $177.28385962 WFOR15.1ADVANCEDWORKFORCEMANAGEMENTPKGLIC:SR $510.08385964 WFOR15.1ADVANCEDWORKFORCEMANAGEMENTPKGUPGRADELIC:SR$255.36385965 WFOR15.1WORKFORCEMANAGEMENTTIMEOFFMGRLIC:SR $39.04385967 WFOR15.1WORKFORCEMANAGEMENTTIMEOFFMGRUPGRADELIC:SR $19.84385968 WFOR15.1WFMSHIFTBIDDINGLIC:SR $23.68385970 WFOR15.1WFMSHIFTBIDDINGUPGRADELIC:SR $12.16385971 WFOR15CRFORELITEMIDSIZER6BUNDLESUPGRADELIC:SR $71.04385972 WFOR15.1ADVANCEDSCORECARDLIC:SR $92.16385974 WFOR15.1ADVANCEDSCORECARDUPGRADELIC:SR $46.08385975WFOR15BASICTOADVANCEDSCORECARDUPͲBUYLIC:SR $71.04385976 WFOR15.1KPIDESIGNADAPTERLIC:SR $14,876.80385978 WFOR15.1KPIDESIGNADAPTERUPGRADELIC:SR $7,440.00385979 WFOR15.1LESSONMANAGEMENTLIC:SR $88.32385981 WFOR15.1LESSONMANAGEMENTUPGRADELIC:SR $44.80385982 WFOR15.1COMPETENCYBASEDLEARNINGLIC:SR $212.48385984 WFOR15.1COMPETENCYBASEDLEARNINGUPGRADELIC:SR $106.24385985 WFOR15LESSONMGMTTOCOMPBASEDLEARNUPͲBUYLIC:SR$124.16385989 WFOR15.1ADVANCEDADHERENCELIC:SR $71.04385991 WFOR15.1ADVANCEDADHERENCEUPGRADELIC:SR $35.20385992 WFOR15.1WORKFORCEOPTIMIZATIONPKGLIC:SR $748.80385994 WFOR15.1WORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $374.40385995 WFOR15.1ADVANCEDWORKFORCEOPTIMIZATIONPKGLIC:SR $1,024.00385997 WFOR15.1ADVANCEDWORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $512.64385998 WFOR15.1DESKTOPAPPLICATIONANALYTICSTRACKERLIC:SR $35.20386000 WFOR15.1DESKTOPAPPLICATIONANALYTICSTRACKERUPGRADELIC:SR$17.92386001 WFOR15.1ADVANCEDDESKTOPANALYTICSLIC:SR $177.28386003 WFOR15.1ADVANCEDDESKTOPANALYTICSUPGRADELIC:SR $88.32386004 WFOR15.1STRATEGICDESKTOPANALYTICSLIC:SR $389.76Contract No. DMS-17/18-044B Exhibit B        386006 WFOR15.1STRATEGICDESKTOPANALYTICSUPGRADELIC:SR $194.56386007 WFOR15.1ADVDESKTOPTOSTRATEGICDESKTOPANALYTICSUPͲBUYLIC:SR $212.48386008 WFOR15AETTOSTRATEGICDSKTPPROCANLYTCSUPͲBUYLIC:SR $283.52386009 WFOR15APPLANLYSISTOSTRATEGICDPAUPͲBUYLIC:SR $106.24386012 WFOR15SPEECHESSENTIALSUPGRADELIC:SR $106.24386013 WFOR15.1SPEECHADVANCEDLIC:SR $488.96386015 WFOR15.1SPEECHADVANCEDUPGRADELIC:SR$244.48386016 WFOR15SPEECHESSENTIALSTOSPEECHADVANCEDUPͲBUYLIC:SR $276.48386017 WFOR15.1INTERACTIONDATAEXPORTMANAGERLIC:SR $141.44386019 WFOR15.1INTERACTIONDATAEXPORTMANAGERUPGRADELIC:SR $71.04386020 WFOR15.1SPEECHANALYTICSADDITIONALLANGUAGELIC:SR $318.72386022 WFOR15.1SPEECHANALYTICSADDITIONALLANGUAGEUPGRADELIC:SR $159.36386023 WFOR15.1CUSTOMERFEEDBACKADVANCEDLIC:SR $247.68386025 WFOR15.1CUSTOMERFEEDBACKADVANCEDUPGRADELIC:SR$124.16386026 WFOR15.1CNTCTRCRDGTOQUALMONITORPKGUPͲBUYLIC:SR $279.68386027 WFOR15.1CNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR $432.00386028 WFOR15.1CNTCTRCRDGTOWFOPKGUPͲBUYLIC:SR $560.00386029 WFOR15.1CNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR $841.60386030 WFOR15.1ADVCNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR$253.44386031 WFOR15.1ADVCNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR $713.60386032 WFOR15.1QUALMONITORTOADVQUALMONITORPKGUPͲBUYLIC:SR $156.16386033 WFOR15.1QUALITYMONITORINGTOWFOPKGUPͲBUYLIC:SR $293.76386034 WFOR15.1QUALITYMONITORINGTOADVWFOPKGUPͲBUYLIC:SR $574.08386035 WFOR15.1ADVQUALMONITORTOADVWFOPKGUPͲBUYLIC:SR$424.96386036 WFOR15.1WFMTOADVWFMPKGUPͲBUYLIC:SR $191.36386037 WFOR15.1WFMTOWFOPKGUPͲBUYLIC:SR $460.80386038 WFOR15.1WFMTOADVWFOPKGUPͲBUYLIC:SR $748.80386039 WFOR15.1ADVWFMTOADVWFOPKGUPͲBUYLIC:SR $567.04386040 WFOR15.1WFOTOADVWFOPKGUPͲBUYLIC:SR$279.68386048 WFOR15.1SOFTWAREDEVELOPMENTKITFORQMANDWFMLIC:SR $10,982.40386049 WFOR15.1INTRADAYPERFORMANCEMANAGEMENTLIC:SR $35.20386051 WFOR15.1DATACENTERREDUNDANCYLIC:SR $88.32386053 WFOR15.1DATACENTERREDUNDANCYUPGRADELIC:SR $44.80386060 WFOR15MOBILEAPPLICATIONLIC:DSSR $7,084.80Contract No. DMS-17/18-044B Exhibit B        386063 WFOR15CRMIDSIZEENTERPRISEUPGRADELIC:SR $71.04386064 WFOR15MIDMARKETCRLIC:SR $312.32386066 WFOR15MIDMARKETCRBUNDLEUPGRADELIC:SR $156.80386067 WFOR15MIDMARKETCRQMBUNDLELIC:SR $383.36386069 WFOR15MIDMARKETCRQMBUNDLEUPGRADELIC:SR $192.00386070 WFOR15MIDMARKETWFMLIC:SR $283.52386072 WFOR15MIDMARKETWFMUPGRADELIC:SR $141.44386073 WFOR15MIDMARKETCRQMWFMBUNDLELIC:SR $591.36386075 WFOR15MIDMARKETCRQMWFMBUNDLEUPGRADELIC:SR$296.32386076 WFOR15.1ANALYTICSDRIVENQUALITYLIC:SR $212.48386093 AVAYAWFOSELECTRECORDEREDITIONR5LIC:CU $140.80386094 AVAYAWFOSELECTSTANDARDEDITIONR5LIC:CU $211.20386095 AVAYAWFOSELECTQUALITYANDPERFORMANCEMGMTEDITIONR5LIC:CU $352.00386096 AVAYAWFOSELECTRECORDEREDITIONREDUNDANCYR5LIC:CU $70.40386097 AVAYAWFOSELECTSTANDARDEDITIONREDUNDANCYR5LIC:CU $105.60386098 AVAYAWFOSELECTQUALITY/PERFORMMGMTEDREDUNDANCYR5LIC:CU$176.00386099 AVAYAWFOSELECTDESKTOPTRIGGERR5LIC:CU $140.80386200 AVAYAWFOSELECTSILENTMONITORINGMODULER5LIC:CU $52.80386201 AVAYAWFOSELECTDESKTOPSCREENCAPTUREMODULER5LIC:CU $52.80386202 AVAYAWFOSELECTSILENTMONITORINGMODULEREDUNDANCYR5LIC:CU $26.40386203 AVAYAWFOSELECTDESKTOPSCREENCAPTUREMODREDUNDANCYR5LIC:CU $26.40386204 AVAYAWFOSELECTQUALITYASASERVICEMODULER5LIC:NU$704.00386205 AVAYAWFOSELECTAACCCONNECTOR $0.00386206 AVAYAWFOSELECTRECORDEREDITIONUPGRADER5LIC:CU $49.28386207 AVAYAWFOSELECTSTANDARDEDITIONUPGRADER5LIC:CU $73.92386208 AVAYAWFOSELECTQUALITY/PERFORMMGMTEDITIONUPGRADER5LIC:CU $123.20386209 AVAYAWFOSELECTDESKTOPTRIGGERUPGRADER5LIC:CU $49.28386210 AVAYAWFOSELECTSILENTMONITORINGMODULEUPGRADER5LIC:CU$18.48386211 AVAYAWFOSELECTDESKTOPSCREENCAPTUREMODULEUPGRADER5LIC:CU $18.48386212 AVAYAWFOSELECTQUALITYASASERVICEMODULEUPGRADER5LIC:NU $246.40386220 AVAYAWFOSELECTRECORDEREDTOSTANDARDEDUPBUYR5LIC:CU $126.72386221 AVAYAWFOSELECTRECORDEREDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU $264.00386222 AVAYAWFOSELECTSTANDARDEDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU$211.20386223 IPOAWFOSR5RECORDEREDITIONLIC:CU $128.00Contract No. DMS-17/18-044B Exhibit B        386224 IPOAWFOSR5STANDARDEDITIONLIC:CU $192.00386225 IPOAWFOSR5QUALITYANDPERFORMANCEMANAGEMENTEDITIONLIC:CU $320.00386226 IPOAWFOSR5RECORDEREDITIONREDUNDANCYLIC:CU $64.00386227 IPOAWFOSR5STANDARDEDITIONREDUNDANCYLIC:CU $96.00386228 IPOAWFOSR5QUALITY/PERFORMANCEMGMTEDREDUNDANCYLIC:CU $160.00386229 IPOAWFOSR5DESKTOPTRIGGERLIC:CU $128.00386230 IPOAWFOSR5SILENTMONITORINGMODULELIC:CU $48.00386231 IPOAWFOSR5DESKTOPSCREENCAPTUREMODULELIC:CU$48.00386232 IPOAWFOSR5SILENTMONITORINGMODULEREDUNDANCYLIC:CU $24.00386233 IPOAWFOSR5DESKTOPSCREENCAPTUREMODULEREDUNDANCYLIC:CU $24.00386234 IPOAWFOSR5QUALITYASASERVICEMODULELIC:NU $640.00386235 IPORECORDEREDTOSTANDARDEDUPBUYR5LIC:CU $115.20386236 IPORECORDEREDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU $240.00386237 IPOSTANDARDEDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU$192.00386238 AVAYAWORKFORCEOPTIMIZATIONSELECTR5ACCSCONNECTOR $0.00386239 AVAYAWORKFORCEOPTIMIZATIONSELECTR5IPOCCCONNECTOR $0.00386648 WFOR12ANALYTICSDRIVENQUALITYTOADVANCEDSPEECHLIC:SR $276.48386679 AVAYAWFOSELECTR5RECORDEREDITIONREDUNDANCYUPGRADELIC:CU $24.64386951 AVAYAWFOSELECTR5STANDARDEDITIONREDUNDANCYUPGRADELIC:CU $36.96386953 AVAYAWFOSELECTR5QUALITY/PERFORMANCEMGMTEDREDUNUPGLIC:CU$61.60386955 AVAYAWFOSELECTR5SILENTMONITORINGMODREDUNDANCYUPGLIC:CU $9.24386957 AVAYAWFOSELECTR5DSKTPSCREENCAPTUREMODREDUNUPGLIC:CU $9.24387466 IPOAVAYAWFOSELECTR5RECORDEREDITIONUPGLIC:CU $44.80387467 IPOAVAYAWFOSELECTR5STANDARDEDITIONUPGLIC:CU $67.20387468 IPOAVAYAWFOSELECTR5QLTY/PERFRMMGTEDUPGLIC:CU387469 IPOAVAYAWFOSELECTR5DESKTOPTRIGGERUPGLIC:CU387512IPOAVAYAWFOSELECTR5SILENTMONITORINGMODULEUPGLIC:CU $16.80387513 IPOAVAYAWFOSELECTR5DSKTPSCRNCAPTUREMODULEUPGLIC:CU $16.80387514 IPOAVAYAWFOSELECTR5QUALITYASASERVICEMODULEUPGLIC:NU $224.00387522 IPOAVAYAWFOSELECTR5RCDREDREDUNUPGLIC:CU $22.40387523 IPOAVAYAWFOSELECTR5STDEDREDUNUPGLIC:CU$33.60387524 IPOAVAYAWFOSELECTR5QLTY/PRFRMMGTEDREDUNUPGLIC:CU $56.00387525 IPOAVAYAWFOSELECTR5SILENTMNTRGREDUNUPGLIC:CU $8.40387526 IPOAVAYAWFOSELECTR5DSKTPSCRNCPTRREDUNUPGLIC:CU $8.40Contract No. DMS-17/18-044B Exhibit B        387761 WFOR15DISTRIBUTEDREPLAYSERVERSOFTWARELIC:SR $0.00389557 WFOR15DESKTOPGUIDANCEANDAUTOMATIONLIC:SR $141.44389559 WFOR15DESKTOPGUIDANCEANDAUTOMATIONUPGRADELIC:SR $71.04390618 WFOR15CONTACTRECORDINGUNIFIEDCOMMUNICATIONRECORDINGLIC:SR $396.80390619 WFOR15REDUNDANTCRFORUNIFIEDCOMMUNICATIONRECORDINGLIC:SR $104.32390690 WFOR15ENCRYPTIONUNIFIEDCOMMUNICATIONRECORDINGLIC:SR $223.36390691 WFOR15FULLTIMESCRNRECRDUNIFIEDCOMMUNICATIONRECDGLIC:SR$201.60393646 OCEANAR3AVAYAWFOSELECTR5STANDARDEDITIONLIC:CU $240.00393647 OCEANAR3AVAYAWFOSELECTR5QUALITYPERFORMANCEMGTLIC:CU $160.00395800 WFOR15CNTCTRECORDINGQUALITYMONITORENCRYPTIONSERVERUPGRADE $2,000.00397351 AVAYAWFOSELECTR5RECORDEREDITIONCONCURRENTCHANNELLIC:CU $281.60397352 AVAYAWFOSELECTR5STANDARDEDITIONCONCURRENTCHANNELLIC:CU $422.40397353 AVAYAWFOSELECTR5RECORDEREDITIONREDUNDANCYCONCCHANLIC:CU$140.80397354 AVAYAWFOSELECTR5STANDARDEDITIONREDUNDANCYCONCCHANLIC:CU $211.20397355 IPOFFICEAWFOSR5RECORDEREDCONCURRENTCHANNELLIC:CU $256.00397356 IPOFFICEAWFOSR5STANDARDEDCONCURRENTCHANNELLIC:CU $384.00397357 IPOFFICEAWFOSR5RECORDEREDREDUNCONCURRENTCHANNELLIC:CU $128.00397358 IPOFFICEAWFOSR5STANDARDEDREDUNCONCCHANLIC:CU $192.00397359 AVAYAWFOSELECTR5RECORDEREDITIONCONCURRENTUPGRADELIC:CU$99.20397911 AVAYAWFOSELECTR5STANDARDEDITIONCONCURRENTUPGRADELIC:CU $147.20397913 AVAYAWFOSELECTR5RECORDEREDITIONCONCURRENTREDUNUPGLIC:CU $49.28397915 AVAYAWFOSELECTR5STANDARDEDITIONCONCURRENTREDUNUPGLIC:CU $74.24397917 IPOAWFOSR5RECORDEREDCONCURRENTCHANNELUPGRADELIC:CU $89.60397919 IPOAWFOSR5STANDARDEDCONCURRENTCHANNELUPGRADELIC:CU$134.40397921 IPOAWFOSR5RECORDEREDCONCURRENTCHANNELREDUNUPGRADELIC:CU $44.80397923 IPOAWFOSR5STANDARDEDCONCURRENTCHANNELREDUNUPGRADELIC:CU $67.20398217 IPOFFICEAWFOSR5RECORDEREDUPBUYTOCHANNELLIC:CU $128.00398218 IPOFFICEAWFOSR5STANDARDEDUPBUYTOCHANNELLIC:CU $192.00398219 IPOFFICEAWFOSR5RECORDEREDREDUNUPBUYTOCHANNELLIC:CU $64.00398240 IPOFFICEAWFOSR5STANDARDEDREDUNUPBUYTOCHANNELLIC:CU$96.00398245 HARMONYR5RECORDEREDUPBUYTOCHANNELLIC:CU $128.00398246 HARMONYR5STANDARDEDUPBUYTOCHANNELLIC:CU $192.00398247 HARMONYR5RECORDEREDREDUNUPBUYTOCHANNELLIC:CU $64.00398248 HARMONYR5STANDARDEDREDUNUPBUYTOCHANNELLIC:CU $96.00Contract No. DMS-17/18-044B Exhibit B        398249 AVAYAWFOSELECTR5RECORDEREDUPBUYTOCHANNELLIC:CU $140.80398250 AVAYAWFOSELECTR5STANDARDEDUPBUYTOCHANNELLIC:CU $211.20398251 AVAYAWFOSELECTR5RECORDEREDREDUNUPBUYTOCHANNELLIC:CU $70.40398252 AVAYAWFOSELECTR5STANDARDEDREDUNUPBUYTOCHANNELLIC:CU $105.60398954 WFOR15AVAYACONTACTRECORDINGADVANCEDPACKAGELIC:SR $371.84398955 WFOR15.2N+NCONTACTRECORDINGREDUNDANCYLIC:SR$90.24398957 WFOR15.2ACTIVEPARALLELCONTACTRECORDINGREDUNDANCYLIC:SR $184.32398958 WFOR15TEXTINTERACTIONRECORDINGLIC:SR $61.44398959 WFOR15.2FACETOFACEVOICEINTERACTIONRECORDINGADDͲONLIC:SR $81.92399050 WFOR15.2CONTACTRECORDINGQUALMONITORACTIVEPARALLELENCRPTLIC:SR $90.24399051 WFOR15SCREENINTERACTIONRECORDINGLIC:SR $184.32399052 WFOR15.2QUALMONITORAVAYACONTACTRECORDINGADVANCEDPKGLIC:SR$492.80399053 WFOR15.2ADVQUALMONITORAVAYACONTACTRECORDINGADVANCEDPKGLIC:SR $625.28399054 WFOR15.2AUTOQUALITYMONITORPACKAGELIC:SR $533.76399055 WFOR15.2AUTOQUALITYMONITORADVANCEDPACKAGELIC:SR $665.60399056 WFOR15.2AUTOQUALMONITORAVAYACONTACTRECORDINGADVANCEDPKGLIC:SR $533.76399057 WFOR15.2AUTOQUALITYMONITORADVACRAPKGLIC:SR $665.60399058 WFOR15.2WORKFORCEMANAGEMENTOPERATIONSVISUALIZERLIC:SR $327.04399059WFOR15.2WORKFORCEMANAGEMENTCONVERSIONMANAGERLIC:SR $19,571.20399060 WFOR15.2WORKFORCEMANAGEMENTFLEXMANAGERLIC:SR $122.88399061 WFOR15.2WORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR $748.80399062 WFOR15.2ADVANCEDWORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR $1,024.00399063 WFOR15.2AUTOWORKFORCEOPTIMIZATIONPACKAGELIC:SR $787.20399064 WFOR15.2AUTOADVANCEDWORKFORCEOPTIMIZATIONPACKAGELIC:SR $1,027.20399065 WFOR15.2AUTOWORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR $787.20399066 WFOR15.2AUTOADVWORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR$1,027.20399067 WFOR15ROBOTICPROCESSAUTOMATIONLIC:SR $8,857.60399068 WFOR15AUTOMATIONAUTHORINGSTUDIOLIC:SR $780.80399069 WFOR15PROCESSASSISTANTLIC:SR $245.76399070 WFOR15.1ANALYTICSDRIVENQUALITYADDITIONALLANGUAGELIC:SR $318.72399071 WFOR15.2SPEECHANALYTICSTRANSCRIPTEXPORTLIC:SR $73.60399072 WFOR15.2REALTIMESPEECHANALYTICSADDͲONLIC:SR $245.76399073 WFOR15.2QUALITYMONITORTOAUTOQUALITYMONITORUPͲBUYLIC:SR$40.96399074 WFOR15.2ADVQUALMONITORTOAUTOQUALMONITORADVUPͲBUYLIC:SR $40.96Contract No. DMS-17/18-044B Exhibit B        399075 WFOR15.2WFOTOAUTOQUALITYMONITORWFOUPͲBUYLIC:SR $40.96399076 WFOR15.2ADVWFOTOAUTOQUALITYMONITORADVWFOUPͲBUYLIC:SR $40.96399077 WFOR15.2PRODUCTIVITYANDITEMTRACKINGLIC:SR $81.92400422 WFOR15AVAYACONTACTRECORDINGADVANCEDTRACKINGLIC:SR $0.00400425 WFOR15CONTACTRECORDINGQUALITYMONITORENCRYPTIONSERVER $4,428.80400830 AVAYAAURAWORKFORCEOPTIMISATION15.1APPLICATIONTRACKINGCODELIC:SR$0.00400831 AVAYAAURAWORKFORCEOPTIMISATION15.2APPLICATIONTRACKINGCODELIC:SR $0.00401121 AVAYAWFOSELECTR5SPEECHANALYTICSMODULELIC:CU $281.60401123 IPOAWFOSR5SPEECHANALYTICSMODULELIC:CU $256.00401125 HARMONYR5SPEECHANALYTICSMODULELIC:CU $256.00401127 AVAYAWFOSELECTR5SPEECHANALYTICSMODULEUPGRADELIC:CU $98.56401129 IPOAVAYAWFOSELECTR5SPEECHANALYTICSMODULEUPGLIC:CU $89.60401371 HARMONYR5SPEECHANALYTICSMODULEUPGRADELIC:CU$89.60402860 WFOR15.2CONTACTRECORDINGPKGLIC:SR $371.84402861 WFOR15.2CONTACTRECORDINGPKGENTITLELIC:SR $0.00402863 WFOR15.2CONTACTRECORDINGPKGUPGRADELIC:SR $186.24402864 WFOR15.2AVAYACONTACTRECORDINGADVANCEDPACKAGEUPGRADELIC:SR $186.24402866 WFOR15.2ADVANCEDCONTACTRECORDINGUPGRADELIC:SR $225.28402867 WFOR15.2REDUNDANTCONTACTRECORDINGPKGLIC:SR $93.44402869 WFOR15.2REDUNDANTCONTACTRECORDINGPKGUPGRADELIC:SR$46.72402870 WFOR15.2DATACENTERREDUNDANCYLIC:SR $88.32402872 WFOR15.2DATACENTERREDUNDANCYUPGRADELIC:SR $44.80402873 WFOR15.2CNTCTRCRDGQUALMONITORENCRYPTIONLIC:SR $198.40402875 WFOR15.2CNTCTRCRDGQUALMONITORENCRYPTIONUPGRADELIC:SR $99.20402876 WFOR15.2SOFTWAREDEVELOPMENTKITFORQMANDWFMLIC:SR $10,982.40402878 WFOR15.2SOFTWAREDEVELOPMENTKITFORQMANDWFMUPGRADELIC:SR $5,491.20402879 WFOR15.2QUALITYMONITORINGPKGLIC:SR$492.80402881 WFOR15.2QUALITYMONITORINGPKGUPGRADELIC:SR $246.40402882 WFOR15.2ADVANCEDQUALITYMONITORINGPKGLIC:SR $625.28402884 WFOR15.2ADVANCEDQUALITYMONITORINGPKGUPGRADELIC:SR $312.96402885 WFOR15.2QUALMONITORTOADVQUALMONITORPKGUPͲBUYLIC:SR $156.16402886 WFOR15.2CNTCTRCRDGTOQUALMONITORPKGUPͲBUYLIC:SR $279.68402887 WFOR15.2CNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR$432.00402888 WFOR15.2ADVCNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR $253.44Contract No. DMS-17/18-044B Exhibit B        402889 WFOR15.2WORKFORCEMANAGEMENTPKGLIC:SR $354.56402891 WFOR15.2WORKFORCEMANAGEMENTPKGUPGRADELIC:SR $177.28402892 WFOR15.2ADVANCEDWORKFORCEMANAGEMENTPKGLIC:SR $510.08402894 WFOR15.2ADVANCEDWORKFORCEMANAGEMENTPKGUPGRADELIC:SR $255.36402895 WFOR15.2WFMTOADVWFMPKGUPͲBUYLIC:SR $191.36402896 WFOR15.2WORKFORCEOPTIMIZATIONPKGLIC:SR $748.80402898 WFOR15.2WORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $374.40402899 WFOR15.2ADVANCEDWORKFORCEOPTIMIZATIONPKGLIC:SR$1,024.00402901 WFOR15ADVANCEDWORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $512.64402902 WFOR15.2QUALITYMONITORINGTOADVWFOPKGUPͲBUYLIC:SR $574.08402903 WFOR15.2ADVQUALMONITORTOADVWFOPKGUPͲBUYLIC:SR $424.96402904 WFOR15.2CNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR $841.60402905 WFOR15.2ADVCNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR$713.60402906 WFOR15.2WFMTOADVWFOPKGUPͲBUYLIC:SR $748.80402907 WFOR15.2ADVWFMTOADVWFOPKGUPͲBUYLIC:SR $567.04402908 WFOR15.2CNTCTRCRDGTOWFOPKGUPͲBUYLIC:SR $560.00402909 WFOR15.2QUALITYMONITORINGTOWFOPKGUPͲBUYLIC:SR $293.76402910 WFOR15.2WFMTOWFOPKGUPͲBUYLIC:SR$460.80402911 WFOR15.2WFOTOADVWFOPKGUPͲBUYLIC:SR $279.68402919 WFOR15.2NATIVECRMASSEXPORTENHSTATUSREPORTINGLIC:SR $17,712.00402921 WFOR15.2NATIVECRMASSEXPORTENHSTATUSRPTGUPGRADELIC:SR $8,857.60402922 WFOR15.2ANALYTICSDRIVENQUALITYADDITIONALLANGUAGELIC:SR $318.72402923 WFOR15.2CENTRALREPLAYSERVERSOFTWARELIC:SR $0.00402924 WFOR15.2INTERACTIONDATAEXPORTMANAGERLIC:SR$141.44402926 WFOR15.2INTERACTIONDATAEXPORTMANAGERUPGRADELIC:SR $71.04402927 WFOR15.2TELEPHONEREPLAYPORTLIC:SR $0.00402928 WFOR15.2TELEPHONEREPLAYCONTACTRECORDINGPKGLIC:SR $5,667.20402930 WFOR15.2STRATEGICPLANNERLIC:SR $92.16402932 WFOR15.2ANALYTICSDRIVENQUALITYLIC:SR $212.48402934 WFOR15.2ANALYTICSDRIVENQUALITYUPGRADELIC:SR $106.24402935 WFOR15.2SPEECHADVANCEDLIC:SR $488.96402937 WFOR15.2SPEECHADVANCEDUPGRADELIC:SR $244.48402938 WFOR15.2ANALYTICSDRIVENQUALTOSPEECHADVUPͲBUYLIC:SR$276.48402939 WFOR15.2CUSTOMERFEEDBACKADVANCEDLIC:SR $247.68Contract No. DMS-17/18-044B Exhibit B        402941 WFOR15.2CUSTOMERFEEDBACKADVANCEDUPGRADELIC:SR $124.16402942 WFOR15.2WORKFORCEMANAGEMENTTIMEOFFMGRLIC:SR $39.04402944 WFOR15.2WORKFORCEMANAGEMENTTIMEOFFMGRUPGRADELIC:SR $19.84402945 WFOR15.2WFMSHIFTBIDDINGLIC:SR $23.68402947 WFOR15.2WFMSHIFTBIDDINGUPGRADELIC:SR $12.16402948 WFOR15.2ADVANCEDSCORECARDLIC:SR $92.16402950 WFOR15.2ADVANCEDSCORECARDUPGRADELIC:SR $46.08402951 WFOR15.2LESSONMANAGEMENTLIC:SR $88.32402953 WFOR15.2LESSONMANAGEMENTUPGRADELIC:SR$44.80402954 WFOR15.2COMPETENCYBASEDLEARNINGLIC:SR $212.48402956 WFOR15.2COMPETENCYBASEDLEARNINGUPGRADELIC:SR $106.24402957 WFOR15.2KPIDESIGNADAPTERLIC:SR $14,876.80402959 WFOR15.2KPIDESIGNADAPTERUPGRADELIC:SR $7,440.00402960 WFOR15.2INTRADAYPERFORMANCEMANAGEMENTLIC:SR $35.20402962 WFOR15.2INTRADAYPERFORMANCEMANAGEMENTUPGRADELIC:SR $17.92402963 WFOR15.2FULLTIMESCREENRECORDINGLIC:SR $184.32402965 WFOR15.2FULLTIMESCREENRECORDINGUPGRADELIC:SR$92.16402966 WFOR15.2DESKTOPAPPLICATIONANALYTICSTRACKERLIC:SR $35.20402968 WFOR15.2DESKTOPAPPLICATIONANALYTICSTRACKERUPGRADELIC:SR $17.92402969 WFOR15.2ADVANCEDDESKTOPANALYTICSLIC:SR $177.28402971 WFOR15.2ADVANCEDDESKTOPANALYTICSUPGRADELIC:SR $88.32402972 WFOR15.2DSKTPANLYTCSTOADVANCEDDSKTPUPͲBUYLIC:SR $141.44402973 WFOR15.2STRATEGICDESKTOPANALYTICSLIC:SR $389.76402975 WFOR15.2STRATEGICDESKTOPANALYTICSUPGRADELIC:SR $194.56402976WFOR15.2APPLANLYSISTOSTRATEGICDPAUPͲBUYLIC:SR $212.48402977 WFOR15.2ADVANCEDADHERENCELIC:SR $71.04402979 WFOR15.2ADVANCEDADHERENCEUPGRADELIC:SR $35.20402980 WFOR15.2SPEECHANALYTICSADDITIONALLANGUAGELIC:SR $318.72402982 WFOR15.2SPEECHANALYTICSADDITIONALLANGUAGEUPGRADELIC:SR $159.36402983 WFOR15.2CONTACTRECORDINGDIALERINTEGRLIC:SR $3,542.40402985 WFOR15.2CONTACTRECORDINGDIALERINTEGRUPGRADELIC:SR $1,772.80402986 WFOR15.2STRATEGICPLANNERUPGRADELIC:SR$46.08ReportingandAnalyticsͲCallManagementSystem,SoftwareContract No. DMS-17/18-044B Exhibit B        395740 CMSPREͲR17TOR18AGENTUPGRADELIC:CU $128.00395741 CMSPREͲR17TOR18HIGHAVAIL/SURVIVABLEAGENTUPGRADELIC:CU $32.00395742 CMSPREͲR17TOR18SUPERVISORUPGRADELIC:CU $0.00395743 CMSPREͲR17TOR18INITIALACDUPGRADELIC:CU $0.00395744 CMSPREͲR17TOR18ACD2Ͳ8UPGRADELIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B        ServiceCategory4ͲCentrexPartNumberDescriptionNRCMRCA4B0001 BusinessLine(whereavailable) $75.00 $178.47A4B0002 StandardPRI(monthtomonth) $1,100.00 $7,307.15A4B0003 StandardPRI(12to23moterm) $1,100.00 $1,874.15A4B0004 StandardPRI(24to36moterm) $1,100.00 $1,729.15StandardPRI(60moterm) $0.00 $412.16A4B0005 StandardPRIDID$0.00 $0.20A4B0006 StandardPRI9Ͳ1Ͳ1ͲPinPoint,1stnumber $3,100.00 $95.00A4B0007 StandardPRI9Ͳ1Ͳ1ͲPinPoint,eachadditionalnumber,onsamePRIasfirstnumber $0.00 $0.05A4B0008 InterceptMessage$13.00 $0.00A4B0009 DirectoryAssistance$2.49 $0.00A4B0010 OperatorServices$3.49 $0.00A4B0011 RouteIt!PertollͲfreenumberper999account(max$750/moperaccount) $0.00 $150.00A4B0012 CentraNet(whereavailable) $0.00 $21.25A4B0013 FeaturePackage2000ͲIncluded $0.00 $0.00A4B0014 HotLine(DirectConnect)ͲIncluded $0.00 $0.00A4B0015 MBKSBasicPackageͲIncluded $0.00 $0.00A4B0016 StandardVoiceMailBox,perBox $0.00 $5.31A4B0017 FrontierPRI(whereavailable) $0.00 $503.15AT&TisincludingacopyoftheLegacyBellsouthCentrextariffforadditionaloptionsandfeatures.Pleasenote,thispricingiscurrentasof6/20/19,andissubjecttochangeuntilservicesarecontracted.C:\File Cabinet\S\SCS\Pricing Workspace\AT&T        DedicatedIPAccess(whereavailable)Alloftheseservicesrequirea12monthminimumterm.PartNumbeDescriptionNRCMRCDED0001PrivateIP1.5Mbps(includesport,access,andCOS)$0.00 $290.00DED0002PrivateIP5Mbps(includesport,access,andCOS)$0.00 $754.78DED0003PrivateIP10Mbps(includesport,access,andCOS)$0.00 $824.92DED0004PrivateIP15Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0005PrivateIP20Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0006PrivateIP30Mbps(includesport,access,andCOS)$0.00$1,295.29DED0007PrivateIP40Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0008PrivateIP50Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0009PrivateIP100Mbps(includesport,access,andCOS)$0.00 $1,760.42DED0010PrivateIP1000Mbps(includesport,access,andCOS)$0.00 $6,569.99DED0011PublicIP1.5Mbps(includesport,access,andCOS)$0.00$290.00DED0012PublicIP5Mbps(includesport,access,andCOS)$0.00 $754.78DED0013PublicIP10Mbps(includesport,access,andCOS)$0.00 $824.92DED0014PublicIP15Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0015PublicIP20Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0016PublicIP30Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0017PublicIP40Mbps(includesport,access,andCOS)$0.00$1,295.29DED0018PublicIP50Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0019PublicIP100Mbps(includesport,access,andCOS)$0.00 $1,760.42DED0020PublicIP1000Mbps(includesport,access,andCOS)$0.00 $6,569.99DED0021MetroIP5Mbps(includesport,access,andCOS)$0.00 $754.78DED0022MetroIP10Mbps(includesport,access,andCOS)$0.00$824.92DED0023MetroIP15Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0024MetroIP20Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0025MetroIP30Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0026MetroIP40Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0027MetroIP50Mbps(includesport,access,andCOS)$0.00$1,295.29DED0028MetroIP100Mbps(includesport,access,andCOS)$0.00 $1,760.42DED0029MetroIP1000Mbps(includesport,access,andCOS)$0.00 $6,569.99CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page1of10Contract No. DMS-17/18-044B Exhibit B        DED0030SpecialConstruction,perunit,wherefacilitiesdonotexist$0.00 $1,000.00DED0031DedicatedIPMACD$500.00 $0.00DED0032Insidewiredemarcextension$600.00 $0.00DED0033EntranceFacilityConduit(upto1000feet)$3,000.00 $0.00DED0034PortChange$1,000.00 $0.00DED0035PortOrderCancellation$500.00 $0.00DED0036PortDueDateChange$500.00 $0.00DED0037Port/CPEExpedite$500.00 $0.00DED0038ExpediteChange(persite)$100.00 $0.00DED0039Port/CPEOffͲHours$210.00 $0.00DED0040PVCChange$25.00 $0.00DED0041PVCOrderCancellation$40.00$0.00DED0042PVCDueDateChange$40.00 $0.00DED0043PVCDisconnect$25.00 $0.00DED0044CIRChange$25.00 $0.00DED0046ManagedEqupiment(customerneedstoprovideOOBlineandinsidewiring)NRCMRCDED0047 1.5Mbps,4221ͲSEC,orequivalent$750.00 $90.00DED0048 5Ͳ20Mbps,4221ͲBase,orequivalent$750.00 $61.05DED0049 5Ͳ20Mbps,4221ͲSEC,orequivalent$750.00 $73.93DED0050 5Ͳ20Mbps,4221ͲAXV/SEC,orequivalent$750.00 $83.59DED0051 30MbpsͲ<50Mbps,4321ͲBase,orequivalent $750.00 $96.43DED0052 30MbpsͲ<50Mbps,4321ͲSEC,orequivalent $750.00 $127.39DED0053 30MbpsͲ<50Mbps,4321ͲAXV/SEC,orequivalent$750.00 $166.72DED0054 50MbpsͲ<100Mbps,4331ͲBase,orequivalent $750.00 $136.27DED0055 50MbpsͲ<100Mbps,4331ͲSEC,orequivalent $750.00 $173.86DED0056 50MbpsͲ<100Mbps,4331ͲAXV/SEC,orequivalent $750.00 $271.93DED0057 100Mbps,4351ͲBase,orequivalent$750.00 $281.90DED0058 100Mbps,4351ͲSEC,orequivalent$750.00 $343.65DED0059 100Mbps,4351ͲAXV/SEC,orequivalent$750.00 $542.21DED0060 1000Mbps,4451ͲBase,orequivalent$750.00$538.07DED0061 1000Mbps,4451ͲSEC,orequivalent$750.00 $621.88DED0062 1000Mbps,4451ͲAXV/SEC,orequivalent$750.00 $775.71CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page2of10Contract No. DMS-17/18-044B Exhibit B        DED0064TelecommunicationsServicePriority(TSP)DED0065TSPPriorityInstallation$42.00 $0.00DED0066TSPPriorityRestoration,LevelImplementation,perlineortrunk$65.00 $0.00DED0067TSPPriorityRestoration,LevelChange,perlineortrunk$65.00 $0.00DED0068TSPPriorityRestoration,MaintenanceAdministration,perlineortrunk$0.00 $3.00DED0070UniversalCPEVirtualNetworkFunctionsandSecurityDED0071Ciena3906ͲLarge,1000mbpsthroughput,480GbSSD,Upto4VNFsCiena3906mvi(ModelK70Ͳ3906Ͳ911)PRIMARYDEVICE$900.00 $311.00DED0072Ciena3906ͲLarge,1000mbpsthroughput,480GbSSD,Upto4VNFsCiena3906mvi(ModelK70Ͳ3906Ͳ911)HADEVICE$750.00 $285.00DED0073Ciena3926ͲExtraLarge,10000mbpsthroughput,480GbSSD,Upto4VNFsCiena3926mvi(ModelK70Ͳ3926Ͳ909)PRIMARYDEVICE$1,125.00$362.00DED0074Ciena3926ͲExtraLarge,10000mbpsthroughput,480GbSSD,Upto4VNFsCiena3926mvi(ModelK70Ͳ3926Ͳ909)HADEVICE$975.00 $344.00DED0076DesignandProjectManagementDED0077PreͲSalesDesignPerSite,NetworkSolutionupto100sites$250.00 $0.00DED0078PreͲSalesDesignPerSite,NetworkSolutionupto250sites$225.00 $0.00DED0079PreͲSalesDesignPerSite,NetworkSolutionupto500sites$205.00 $0.00DED0080PreͲSalesDesignPerSite,NetworkSolutionupto1000sites$185.00 $0.00DED0081DetailedDesignPerSite,NetworkSolutionupto100sites$450.00$0.00DED0082DetailedDesignPerSite,NetworkSolutionupto250sites$405.00 $0.00DED0083DetailedDesignPerSite,NetworkSolutionupto500sites$365.00 $0.00DED0084DetailedDesignPerSite,NetworkSolutionupto1000sites$330.00 $0.00DED0085ProjectManagementPerSite,NetworkSolutionupto100sites$525.00 $0.00DED0086ProjectManagementPerSite,NetworkSolutionupto250sites$525.00$0.00DED0087ProjectManagementPerSite,NetworkSolutionupto500sites$525.00 $0.00DED0088ProjectManagementPerSite,NetworkSolutionupto1000sites$525.00 $0.00DED0090VirtualNetworkFunctionsforDevicesDED0091 VirtualRVBSteelheadVCX10,RVBͲSTLHD_VCX10 $60.00 $148.00DED0092 VirtualRVBSteelheadVCX20,RVBͲSTLHD_VCX20 $60.00 $255.00DED0093 VirtualRVBSteelheadVCX30,RVBͲSTLHD_VCX30 $60.00 $447.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page3of10Contract No. DMS-17/18-044B Exhibit B        DED0094 VirtualRVBSteelheadVCX40,RVBͲSTLHD_VCX40 $60.00 $575.00DED0095 VirtualRVBSteelheadVCX50,RVBͲSTLHD_VCX50 $60.00 $810.00DED0096 VirtualRVBSteelheadVCX60,RVBͲSTLHD_VCX60 $60.00 $1,343.00DED0097 FortinetFortigateVM00,FortigateVM00$60.00 $520.78DED0098 FortinetFortigateVM01,FortigateVM01$60.00 $562.03DED0099 FortinetFortigateVM02,FortigateVM02$60.00 $815.28DED0100 FortinetFortigateVM04,FortigateVM04$60.00 $1,137.78DED0101 FortinetFortigateVM08,FortigateVM08$60.00 $1,785.53DED0102 PaloAltoVMͲ50,PaloAltoVMͲ50$60.00 $443.66DED0103 PaloAltoVMͲ100,PaloAltoVMͲ100$60.00$673.66DED0104 PaloAltoVMͲ300,PaloAltoVMͲ300$60.00 $961.47DED0105 PaloAltoVMͲ500,PaloAltoVMͲ500$60.00 $1,818.16DED0106 AudiocodesvSBC250concurrentcallsmax,MediantVESBCSmall $60.00 $443.00DED0107 AudiocodesvSBC1400concurrentcallsmax,MediantVESBCMedium $60.00 $696.47DED0108 AudiocodesvSBC2700concurrentcallsmax,MediantVESBCLarge$60.00 $1,366.06DED0109 AudiocodesvSBC10000concurrentcallsmax,MediantVESBCExtraLarge $60.00 $1,665.01DED0110 VyattavRouter5600250Mbpsthroughput,Vyattav5600Ͳ250Mbps $60.00 $85.00DED0111 VyattavRouter5600500Mbpsthroughput,Vyattav5600Ͳ500Mbps $60.00 $105.00DED0112 VyattavRouter56005000Mbpsthroughput,Vyattav5600Ͳ5000Mbps $60.00 $125.00DED0113 VyattavRouter560010000Mbpsthroughput,Vyattav5600Ͳ10000Mbps $60.00 $155.00DED0114 VeloCloudVCEEnterpriseLicense10Mbpsthroughput,VCͲ0010ͲENTͲVEDGͲXX$60.00 $155.85DED0115 VeloCloudVCEEnterpriseLicense30Mbpsthroughput,VCͲ0030ͲENTͲVEDGͲXX $60.00 $172.47DED0116 VeloCloudVCEEnterpriseLicense50Mbpsthroughput,VCͲ0050ͲENTͲVEDGͲXX $60.00 $186.92DED0117 VeloCloudVCEEnterpriseLicense100Mbpsthroughput,VCͲ0100ͲENTͲVEDGͲXX $60.00 $201.77DED0118 VeloCloudVCEEnterpriseLicense200Mbpsthroughput,VCͲ0200ͲENTͲVEDGͲXX$60.00 $286.10DED0119 VeloCloudVCEEnterpriseLicense400Mbpsthroughput,VCͲ0400ͲENTͲVEDGͲXX $60.00 $390.56DED0120 VeloCloudVCEEnterpriseLicense1000Mbpsthroughput,VCͲ1000ͲENTͲVEDGͲXX $60.00 $636.45DED0121 VeloCloudVCEPremiumLicense10Mbpsthroughput,VCͲ0010ͲPREͲVEDGͲXX $60.00 $164.69DED0122 VeloCloudVCEPremiumLicense30Mbpsthroughput,VCͲ0030ͲPREͲVEDGͲXX$60.00 $185.03DED0123 VeloCloudVCEPremiumLicense50Mbpsthroughput,VCͲ0050ͲPREͲVEDGͲXX $60.00 $206.39DED0124 VeloCloudVCEPremiumLicense100Mbpsthroughput,VCͲ0100ͲPREͲVEDGͲXX $60.00 $229.74DED0125 VeloCloudVCEPremiumLicense200Mbpsthroughput,VCͲ0200ͲPREͲVEDGͲXX $60.00 $337.08DED0126 VeloCloudVCEPremiumLicense400Mbpsthroughput,VCͲ0400ͲPREͲVEDGͲXX $60.00 $461.38DED0127 VeloCloudVCEPremiumLicense1000Mbpsthroughput,VCͲ1000ͲPREͲVEDGͲXX$60.00 $825.77CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page4of10Contract No. DMS-17/18-044B Exhibit B        DED0128 SilverPeakSDͲWANEdge(10Mbps)excludingBoost,SPͲWBͲ1G(10Mbps)Primary $60.00 $172.10DED0129 SilverPeakSDͲWANEdge(30Mbps)excludingBoost,SPͲWBͲ1G(30Mbps)Primary $60.00 $190.85DED0130 SilverPeakSDͲWANEdge(50Mbps)excludingBoost,SPͲWBͲ1G(50Mbps)Primary $60.00 $190.85DED0131 SilverPeakSDͲWANEdge(100Mbps)excludingBoost,SPͲWBͲ1G(100Mbps)Primary$60.00 $225.85DED0132 SilverPeakSDͲWANEdge(200Mbps)excludingBoost,SPͲWBͲ1G(200Mbps)Primary $60.00 $254.60DED0133 SilverPeakSDͲWANEdge(500Mbps)excludingBoost,SPͲWBͲ1G(500Mbps)Primary $60.00 $372.10DED0134 SilverPeakSDͲWANEdge(1000Mbps)excludingBoost,SPͲWBͲ1G(1000Mbps)Primary $60.00 $484.60DED0135 SilverPeakSDͲWANEdge(10Mbps)excludingBoostHA,SPͲWBͲ1G(10Mbps)HA$60.00 $156.47DED0136 SilverPeakSDͲWANEdge(30Mbps)excludingBoostHA,SPͲWBͲ1G(30Mbps)HA $60.00 $165.85DED0137 SilverPeakSDͲWANEdge(50Mbps)excludingBoostHA,SPͲWBͲ1G(50Mbps)HA $60.00 $165.85DED0138 SilverPeakSDͲWANEdge(100Mbps)excludingBoostHA,SPͲWBͲ1G(100Mbps)HA$60.00 $183.35DED0139 SilverPeakSDͲWANEdge(200Mbps)excludingBoostHA,SPͲWBͲ1G(200Mbps)HA $60.00 $197.72DED0140 SilverPeakSDͲWANEdge(500Mbps)excludingBoostHA,SPͲWBͲ1G(500Mbps)HA $60.00 $256.47DED0141 SilverPeakSDͲWANEdge(1000Mbps)excludingBoostHA,SPͲWBͲ1G(1000Mbps)HA $60.00 $312.72DED0142 SilverPeakSDͲWANBoost(10Mbps)Primary,SPͲBoostͲWANx(10Mbps)Primary$60.00 $45.31DED0143 SilverPeakSDͲWANBoost(20Mbps)Primary,SPͲBoostͲWANx(20Mbps)Primary $60.00 $93.40DED0144 SilverPeakSDͲWANBoost(50Mbps)Primary,SPͲBoostͲWANx(50Mbps)Primary $60.00 $226.56DED0145 SilverPeakSDͲWANBoost(100Mbps)Primary,SPͲBoostͲWANx(100Mbps)Primary $60.00 $453.13DED0146 SilverPeakSDͲWANBoost(200Mbps)Primary,SPͲBoostͲWANx(200Mbps)Primary$60.00 $906.25DED0147 SilverPeakSDͲWANBoost(500Mbps)Primary,SPͲBoostͲWANx(500Mbps)Primary $60.00 $2,265.63DED0148 SilverPeakSDͲWANBoost(1000Mbps)Primary,SPͲBoostͲWANx(1000Mbps)Primary $60.00 $4,531.25DED0149 SilverPeakSDͲWANBoost(10Mbps)HA,SPͲBoostͲWANx(10Mbps)HA $60.00 $22.66DED0150 SilverPeakSDͲWANBoost(20Mbps)HA,SPͲBoostͲWANx(20Mbps)HA$60.00 $45.31DED0151 SilverPeakSDͲWANBoost(50Mbps)HA,SPͲBoostͲWANx(50Mbps)HA $60.00 $113.28DED0152 SilverPeakSDͲWANBoost(100Mbps)HA,SPͲBoostͲWANx(100Mbps)HA $60.00 $226.56DED0153 SilverPeakSDͲWANBoost(200Mbps)HA,SPͲBoostͲWANx(200Mbps)HA $60.00 $453.13DED0154 SilverPeakSDͲWANBoost(500Mbps)HA,SPͲBoostͲWANx(500Mbps)HA$60.00 $1,132.81DED0155 SilverPeakSDͲWANBoost(1000Mbps)HA,SPͲBoostͲWANx(1000Mbps)HA $60.00 $2,265.63DED0157FlexwareStandard,FullyManagedEdgeDeviceDED0158Juniperu210$0.00 $79.00DED0159Juniperu410$0.00 $148.00DED0160Juniperu412$0.00 $185.00DED0161Juniperu210T$0.00 $97.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page5of10Contract No. DMS-17/18-044B Exhibit B        DED0162Juniperu410T$0.00 $166.00DED0163Juniperu412T$0.00 $203.00DED0164Juniperu150$0.00 $69.00DED0165Juniperu150T$0.00 $87.00DED0167VirtualNetworkFunctions(VNFs)fordevices(AT&TManaged)DED0168JuniperSRXrouterupto300Mthroughput,JunipervSRX300Mbps$0.00 $20.00DED0169JuniperSRXrouterupto1Gthroughput,JunipervSRX1Gig$0.00 $90.00DED0170CiscoCSRrouterupto10Mthroughput,CiscoCSR10Mbps$0.00 $46.00DED0171CiscoCSRrouterupto50Mthroughput,CiscoCSR50Mbps$0.00 $66.00DED0172CiscoCSRrouterupto100Mthroughput,CiscoCSR100Mbps$0.00$101.00DED0173CiscoCSRrouterupto250Mthroughput,CiscoCSR250Mbps$0.00 $191.00DED0174CiscoCSRrouterupto500Mthroughput,CiscoCSR500Mbps$0.00 $245.00DED0175CiscoCSRrouterupto1Gthroughput,CiscoCSR1Gig$0.00 $307.00DED0176CiscoCSRrouterupto2.5Gthroughput,CiscoCSR2.5Gig$0.00$415.00DED0177CiscoCSRAXrouterupto10Mthroughput,CiscoCSRAX10Mbps$0.00 $60.00DED0178CiscoCSRAXrouterupto50Mthroughput,CiscoCSRAX50Mbps$0.00 $86.00DED0179CiscoCSRAXrouterupto100Mthroughput,CiscoCSRAX100Mbps$0.00 $132.00DED0180CiscoCSRAXrouterupto250Mthroughput,CiscoCSRAX250Mbps$0.00$239.00DED0181CiscoCSRAXrouterupto500Mthroughput,CiscoCSRAX500Mbps$0.00 $305.00DED0182CiscoCSRAXrouterupto1Gthroughput,CiscoCSRAX1Gigs$0.00 $406.00DED0183CiscoCSRAXrouterupto2.5Gthroughput,CiscoCSRAX2.5Gigs$0.00 $561.00DED0184FortinetFortigate,VM00,Essential$0.00 $150.00DED0185FortinetFortigate,VM01,Essential$0.00$250.00DED0186FortinetFortigate,VM02,Essential$0.00 $475.00DED0187FortinetFortigate,VM04,Essential$0.00 $575.00DED0188FortinetFortigate,VM08,Essential$0.00 $950.00DED0189PaloAlto,VM50,Essential$0.00 $225.00DED0190PaloAlto,VM100,Essential$0.00 $500.00DED0191PaloAlto,VM300,Essential$0.00 $700.00DED0192FortinetFortigate,VM00,Enhanced$0.00 $300.00DED0193FortinetFortigate,VM01,Enhanced$0.00 $400.00DED0194FortinetFortigate,VM02,Enhanced$0.00 $650.00DED0195FortinetFortigate,VM04,Enhanced$0.00 $825.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccessPage6of10Contract No. DMS-17/18-044B Exhibit B        DED0196FortinetFortigate,VM08,Enhanced$0.00 $1,200.00DED0197PaloAlto,VM50,Enhanced$0.00 $400.00DED0198PaloAlto,VM100,Enhanced$0.00 $675.00DED0199PaloAlto,VM300,Enhanced$0.00 $925.00DED0200RiverbedSteelhead,VCXͲ10$0.00 $95.00DED0201RiverbedSteelhead,VCXͲ20$0.00 $154.00DED0202RiverbedSteelhead,VCXͲ30$0.00 $243.00DED0203RiverbedSteelhead,VCXͲ40$0.00 $314.00DED0204RiverbedSteelhead,VCXͲ50$0.00 $444.00DED0205RiverbedSteelhead,VCXͲ60$0.00 $738.00DED0207VirtualNetworkFunctions(VNFs)fordevices(CustomerManaged)DED0208JuniperSRXrouterupto300Mbpsthroughput,JunipervSRX300Mbps$0.00 $15.00DED0209JuniperSRXrouterupto1Gigthroughput,JunipervSRX1Gig$0.00 $70.00DED0210VeloCloudvEdge,ENT10Mbps$0.00 $41.00DED0211VeloCloudvEdge,ENT30Mbps$0.00 $51.00DED0212VeloCloudvEdge,ENT50Mbps$0.00 $61.00DED0213VeloCloudvEdge,ENT100Mbps$0.00 $101.00DED0214VeloCloudvEdge,ENT200Mbps$0.00$156.00DED0215VeloCloudvEdge,ENT300Mbps$0.00 $211.00DED0216VeloCloudvEdge,ENT400Mbps$0.00 $214.00DED0217VeloCloudvEdge,ENT1Gig$0.00 $284.00DED0218VeloCloudvEdge,PRE10Mbps$0.00 $52.00DED0219VeloCloudvEdge,PRE30Mbps$0.00 $67.00DED0220VeloCloudvEdge,PRE50Mbps$0.00 $87.00DED0221VeloCloudvEdge,PRE100Mbps$0.00 $121.00DED0222VeloCloudvEdge,PRE200Mbps$0.00 $201.00DED0223VeloCloudvEdge,PRE300Mbps$0.00$261.00DED0224VeloCloudvEdge,PRE400Mbps$0.00 $284.00DED0225VeloCloudvEdge,PRE1Gig$0.00 $504.00DED0226FortinetFortigate,VM00,Essential$0.00 $75.00DED0227FortinetFortigate,VM01,Essential$0.00 $150.00DED0228FortinetFortigate,VM02,Essential$0.00 $350.00DED0229FortinetFortigate,VM04,Essential$0.00 $450.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page7of10Contract No. DMS-17/18-044B Exhibit B        DED0230FortinetFortigate,VM08,Essential$0.00 $800.00DED0231PaloAlto,VM50,Essential$0.00 $125.00DED0232PaloAlto,VM100,Essential$0.00 $375.00DED0233PaloAlto,VM300,Essential$0.00 $550.00DED0234Checkpoint,VE10,Essential$0.00 $60.00DED0235Checkpoint,VE50,Essential$0.00 $125.00DED0236Checkpoint,VE250,Essential$0.00 $300.00DED0237Checkpoint,VE500,Essential$0.00 $375.00DED0238Checkpoint,VE1000,Essential$0.00 $625.00DED0239FortinetFortigate,VM00,Enhanced$0.00 $100.00DED0240FortinetFortigate,VM01,Enhanced$0.00 $200.00DED0241FortinetFortigate,VM02,Enhanced$0.00 $450.00DED0242FortinetFortigate,VM04,Enhanced$0.00$600.00DED0243FortinetFortigate,VM08,Enhanced$0.00 $950.00DED0244Juniper,vSRX10Mbps,Enhanced$0.00 $100.00DED0245Juniper,vSRX100Mbps,Enhanced$0.00 $325.00DED0246Juniper,vSRX1Gig,Enhanced$0.00 $450.00DED0247PaloAlto,VM50,Enhanced$0.00 $200.00DED0248PaloAlto,VM100,Enhanced$0.00 $475.00DED0249PaloAlto,VM300,Enhanced$0.00 $675.00DED0250Checkpoint,VE10,Enhanced$0.00 $85.00DED0251Checkpoint,VE50,Enhanced$0.00 $150.00DED0252Checkpoint,VE250,Enhanced$0.00 $450.00DED0253Checkpoint,VE500,Enhanced$0.00$625.00DED0254Checkpoint,VE1000,Enhanced$0.00 $1,000.00DED0255RiverbedSteelhead,VCXͲ10$0.00 $23.00DED0256RiverbedSteelhead,VCXͲ20$0.00 $82.00DED0257RiverbedSteelhead,VCXͲ30$0.00 $173.00DED0258RiverbedSteelhead,VCXͲ40$0.00 $244.00DED0259RiverbedSteelhead,VCXͲ50$0.00 $374.00DED0260RiverbedSteelhead,VCXͲ60$0.00 $668.00DED0261VisibilitywithSalsaOrchestrator$0.00 $38.00DED0262QoEControlwithSalsaOrchestrator10Mbps$0.00 $68.00DED0263QoEControlwithSalsaOrchestrator50Mbps$0.00 $140.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccessPage8of10Contract No. DMS-17/18-044B Exhibit B        DED0264WANOpt+QoEControlwithSalsaOrchestrator10Mbps$0.00 $97.00DED0265WANOpt+QoEControlwithSalsaOrchestrator50Mbps$0.00 $258.00DED0266AdditionalVNFsavailablebasedonfuturesoftwarereleasesICB ICBDED0268AT&TDistributedDenialofService(DDoS)DefenseDED0269AT&TDDoSDefenseͲBandwidth10Mbps,Proactive(Bandwidth)$0.00 $210.00DED0270AT&TDDoSDefenseͲBandwidth20Mbps,Proactive(Bandwidth)$0.00 $250.00DED0271AT&TDDoSDefenseͲBandwidth30Mbps,Proactive(Bandwidth)$0.00 $300.00DED0272AT&TDDoSDefenseͲBandwidth40Mbps,Proactive(Bandwidth)$0.00 $318.40DED0273AT&TDDoSDefenseͲBandwidth50Mbps,Proactive(Bandwidth)$0.00 $319.60DED0274AT&TDDoSDefenseͲBandwidth60Mbps,Proactive(Bandwidth)$0.00 $354.00DED0275AT&TDDoSDefenseͲBandwidth70Mbps,Proactive(Bandwidth)$0.00$364.00DED0276AT&TDDoSDefenseͲBandwidth80Mbps,Proactive(Bandwidth)$0.00 $386.00DED0277AT&TDDoSDefenseͲBandwidth90Mbps,Proactive(Bandwidth)$0.00 $394.00DED0278AT&TDDoSDefenseͲBandwidth100Mbps,Proactive(Bandwidth)$0.00 $399.60DED0279AT&TDDoSDefenseͲBandwidth120Mbps,Proactive(Bandwidth)$0.00 $437.60DED0280AT&TDDoSDefenseͲBandwidth150Mbps,Proactive(Bandwidth)$0.00$440.40DED0281AT&TDDoSDefenseͲBandwidth200Mbps,Proactive(Bandwidth)$0.00 $570.00DED0282AT&TDDoSDefenseͲBandwidth250Mbps,Proactive(Bandwidth)$0.00 $584.00DED0283AT&TDDoSDefenseͲBandwidth300Mbps,Proactive(Bandwidth)$0.00 $702.00DED0284AT&TDDoSDefenseͲBandwidth350Mbps,Proactive(Bandwidth)$0.00 $752.40DED0285AT&TDDoSDefenseͲBandwidth400Mbps,Proactive(Bandwidth)$0.00 $778.00DED0286AT&TDDoSDefenseͲBandwidth450Mbps,Proactive(Bandwidth)$0.00$852.60DED0287AT&TDDoSDefenseͲBandwidth500Mbps,Proactive(Bandwidth)$0.00 $916.02DED0288AT&TDDoSDefenseͲBandwidth550Mbps,Proactive(Bandwidth)$0.00 $992.70DED0289AT&TDDoSDefenseͲBandwidth600Mbps,Proactive(Bandwidth)$0.00 $1,039.50DED0290AT&TDDoSDefenseͲBandwidth700Mbps,Proactive(Bandwidth)$0.00 $1,219.50DED0291AT&TDDoSDefenseͲBandwidth800Mbps,Proactive(Bandwidth)$0.00 $1,380.00DED0292AT&TDDoSDefenseͲBandwidth900Mbps,Proactive(Bandwidth)$0.00$1,531.75DED0293AT&TDDoSDefenseͲBandwidth1Gig,Proactive(Bandwidth)$0.00 $1,683.00DED0294AT&TDDoSDefenseͲBandwidth1.5Gig,Proactive(Bandwidth)$0.00 $2,400.00DED0295AT&TDDoSDefenseͲBandwidth2Gig,Proactive(Bandwidth)$0.00 $3,150.00DED0296AT&TDDoSDefenseͲBandwidth2.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0297AT&TDDoSDefenseͲBandwidth3Gig,Proactive(Bandwidth)$0.00 $3,600.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccessPage9of10Contract No. DMS-17/18-044B Exhibit B        DED0298AT&TDDoSDefenseͲBandwidth3.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0299AT&TDDoSDefenseͲBandwidth4Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0300AT&TDDoSDefenseͲBandwidth4.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0301AT&TDDoSDefenseͲBandwidth5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0302AT&TDDoSDefenseͲBandwidth5.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0303AT&TDDoSDefenseͲBandwidth6Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0304AT&TDDoSDefenseͲBandwidth6.5Gig,Proactive(Bandwidth)$0.00$3,600.00DED0305AT&TDDoSDefenseͲBandwidth7Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0306AT&TDDoSDefenseͲBandwidth7.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0307AT&TDDoSDefenseͲBandwidth8Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0308AT&TDDoSDefenseͲBandwidth8.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0309AT&TDDoSDefenseͲBandwidth9Gig,Proactive(Bandwidth)$0.00$3,600.00DED0310AT&TDDoSDefenseͲBandwidth9.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0311AT&TDDoSDefenseͲBandwidth10Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0312 DDoSDefenseMonthlyMitigationPlans35Hour,MonthlyMitigationPlans(Hourly) $1,000.00 $2,100.00DED0313 DDoSDefenseMonthlyMitigationPlans70Hour,DDoSDefenseMonthlyMitigationPlans35Hour $1,000.00 $3,500.00DED0314 DDoSDefenseMonthlyMitigationPlans150Hour,DDoSDefenseMonthlyMitigationPlans70Hour$1,000.00 $4,300.00DED0315DDoSMonthlyMitigationOverageChargesperhourforallplansexceptthe150hourplan(therearenooveragechargesforthe150HourPlan),DDoSDefenseMonthlyMitigationPlans150Hour$0.00 $195.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page10of10Contract No. DMS-17/18-044B Exhibit B        LANSupportServicesPartNumberDescriptionMRCCloudNetworkBundles91011Ͳ16172 EWCLOUDNBDONSITE16172 $337.5091500Ͳ16172 EW5YRCLOUDTACOS16172 $941.2591008Ͳ16172 EWCLOUD4HRONSITE16172 $462.5091007Ͳ16172 EWCLOUD4HRAHR16172 $375.0091304Ͳ16172 EW3YRCLOUDNBDAHR16172 $815.0091301Ͳ16172 EWEdu3YRCLOUDSUBSCRIPT16172 $137.5091004Ͳ16172 EWCLOUDNBDAHR16172 $293.7591300Ͳ16172 EW3YRCLOUDTACOS16172 $588.7591101Ͳ16172 EWEdu1YRCLOUDSUBSCRIPT16172 $68.7591000Ͳ16172EWCLOUDTACOS16172 $212.5091504Ͳ16172 EW5YRCLOUDNBDAHR16172 $1,306.2591501Ͳ16172 EWEdu5YRCLOUDSUBSCRIPT16172 $206.2591008Ͳ16173 EWCLOUD4HRONSITE16173 $475.0091500Ͳ16173 EW5YRCLOUDTACOS16173 $941.2591007Ͳ16173 EWCLOUD4HRAHR16173 $393.7591304Ͳ16173 EW3YRCLOUDNBDAHR16173 $832.5091301Ͳ16173 EWEdu3YRCLOUDSUBSCRIPT16173 $137.5091004Ͳ16173 EWCLOUDNBDAHR16173 $300.0091300Ͳ16173EW3YRCLOUDTACOS16173 $588.7591101Ͳ16173 EWEdu1YRCLOUDSUBSCRIPT16173 $68.7591000Ͳ16173 EWCLOUDTACOS16173 $212.5091504Ͳ16173 EW5YRCLOUDNBDAHR16173 $1,335.0091501Ͳ16173 EWEdu5YRCLOUDSUBSCRIPT16173 $206.2591011Ͳ16173 EWCLOUDNBDONSITE16173 $343.7591008Ͳ16174 EWCLOUD4HRONSITE16174 $712.5091500Ͳ16174 EW5YRCLOUDTACOS16174 $1,335.0091007Ͳ16174 EWCLOUD4HRAHR16174 $581.2591304Ͳ16174EW3YRCLOUDNBDAHR16174 $1,216.2591301Ͳ16174 EWEdu3YRCLOUDSUBSCRIPT16174 $137.5091004Ͳ16174 EWCLOUDNBDAHR16174 $437.50Contract No. DMS-17/18-044B Exhibit B        91300Ͳ16174 EW3YRCLOUDTACOS16174 $832.5091101Ͳ16174 EWEdu1YRCLOUDSUBSCRIPT16174 $68.7591504Ͳ16174 EW5YRCLOUDNBDAHR16174 $1,953.7591000Ͳ16174 EWCLOUDTACOS16174 $300.0091501Ͳ16174 EWEdu5YRCLOUDSUBSCRIPT16174 $206.2591011Ͳ16174 EWCLOUDNBDONSITE16174 $506.2591008Ͳ16175 EWCLOUD4HRONSITE16175 $731.2591500Ͳ16175 EW5YRCLOUDTACOS16175 $1,362.5091007Ͳ16175 EWCLOUD4HRAHR16175 $600.0091304Ͳ16175EW3YRCLOUDNBDAHR16175 $1,251.2591301Ͳ16175 EWEdu3YRCLOUDSUBSCRIPT16175 $137.5091004Ͳ16175 EWCLOUDNBDAHR16175 $450.0091300Ͳ16175 EW3YRCLOUDTACOS16175 $850.0091101Ͳ16175 EWEdu1YRCLOUDSUBSCRIPT16175 $68.7591000Ͳ16175 EWCLOUDTACOS16175 $306.2591504Ͳ16175 EW5YRCLOUDNBDAHR16175 $2,010.0091501Ͳ16175 EWEdu5YRCLOUDSUBSCRIPT16175 $206.2591011Ͳ16175 EWCLOUDNBDONSITE16175 $518.7591008Ͳ16176 EWCLOUD4HRONSITE16176$650.0091007Ͳ16176 EWCLOUD4HRAHR16176 $531.2591304Ͳ16176 EW3YRCLOUDNBDAHR16176 $1,111.2591301Ͳ16176 EWEdu3YRCLOUDSUBSCRIPT16176 $137.5091004Ͳ16176 EWCLOUDNBDAHR16176 $400.0091300Ͳ16176 EW3YRCLOUDTACOS16176 $780.0091101Ͳ16176 EWEdu1YRCLOUDSUBSCRIPT16176 $68.7591000Ͳ16176 EWCLOUDTACOS16176 $281.2591504Ͳ16176 EW5YRCLOUDNBDAHR16176 $1,785.0091501Ͳ16176 EWEdu5YRCLOUDSUBSCRIPT16176$206.2591011Ͳ16176 EWCLOUDNBDONSITE16176 $468.7591500Ͳ16176 EW5YRCLOUDTACOS16176 $1,250.0091008Ͳ16177 EWCLOUD4HRONSITE16177 $681.2591007Ͳ16177 EWCLOUD4HRAHR16177 $556.2591304Ͳ16177 EW3YRCLOUDNBDAHR16177 $1,163.7591301Ͳ16177 EWEdu3YRCLOUDSUBSCRIPT16177 $137.50Contract No. DMS-17/18-044B Exhibit B        91004Ͳ16177 EWCLOUDNBDAHR16177 $418.7591300Ͳ16177 EW3YRCLOUDTACOS16177 $797.5091504Ͳ16177 EW5YRCLOUDNBDAHR16177 $1,868.7591101Ͳ16177 EWEdu1YRCLOUDSUBSCRIPT16177 $68.7591000Ͳ16177 EWCLOUDTACOS16177 $287.5091011Ͳ16177 EWCLOUDNBDONSITE16177 $481.2591501Ͳ16177 EWEdu5YRCLOUDSUBSCRIPT16177 $206.2591500Ͳ16177 EW5YRCLOUDTACOS16177 $1,278.7591008Ͳ16178 EWCLOUD4HRONSITE16178 $912.5091007Ͳ16178EWCLOUD4HRAHR16178 $737.5091304Ͳ16178 EW3YRCLOUDNBDAHR16178 $1,530.0091004Ͳ16178 EWCLOUDNBDAHR16178 $550.0091301Ͳ16178 EWEdu3YRCLOUDSUBSCRIPT16178 $137.5091300Ͳ16178 EW3YRCLOUDTACOS16178 $1,025.0091000Ͳ16178 EWCLOUDTACOS16178 $368.7591504Ͳ16178 EW5YRCLOUDNBDAHR16178 $2,460.0091101Ͳ16178 EWEdu1YRCLOUDSUBSCRIPT16178 $68.7591011Ͳ16178 EWCLOUDNBDONSITE16178 $643.7591501Ͳ16178EWEdu5YRCLOUDSUBSCRIPT16178 $206.2591500Ͳ16178 EW5YRCLOUDTACOS16178 $1,643.7591008Ͳ16179 EWCLOUD4HRONSITE16179 $931.2591007Ͳ16179 EWCLOUD4HRAHR16179 $756.2591304Ͳ16179 EW3YRCLOUDNBDAHR16179 $1,565.0091301Ͳ16179 EWEdu3YRCLOUDSUBSCRIPT16179 $137.5091004Ͳ16179 EWCLOUDNBDAHR16179 $562.5091300Ͳ16179 EW3YRCLOUDTACOS16179 $1,042.5091504Ͳ16179 EW5YRCLOUDNBDAHR16179$2,516.2591000Ͳ16179 EWCLOUDTACOS16179 $375.0091101Ͳ16179 EWEdu1YRCLOUDSUBSCRIPT16179 $68.7591011Ͳ16179 EWCLOUDNBDONSITE16179 $656.2591501Ͳ16179 EWEdu5YRCLOUDSUBSCRIPT16179 $206.2591500Ͳ16179 EW5YRCLOUDTACOS16179 $1,672.5091300Ͳ16530 EW3YRCLOUDTACOS16530 $386.2591500Ͳ16530 EW5YRCLOUDTACOS16530 $613.75Contract No. DMS-17/18-044B Exhibit B        91501Ͳ16530 EWEdu5YRCLOUDSUBSCRIPT16530 $206.2591011Ͳ16530 EWCLOUDNBDONSITE16530 $200.0091301Ͳ16530 EWEdu3YRCLOUDSUBSCRIPT16530 $137.5091101Ͳ16530 EWEdu1YRCLOUDSUBSCRIPT16530 $68.7591304Ͳ16530 EW3YRCLOUDNBDAHR16530 $588.7591504Ͳ16530 EW5YRCLOUDNBDAHR16530 $788.7591004Ͳ16530 EWCLOUDNBDAHR16530 $178.7591008Ͳ16530 EWCLOUD4HRONSITE16530 $256.2591000Ͳ16530 EWCLOUDTACOS16530 $140.0091007Ͳ16530 EWCLOUD4HRAHR16530$218.7591011Ͳ16531 EWCLOUDNBDONSITE16531 $243.7591300Ͳ16531 EW3YRCLOUDTACOS16531 $456.2591500Ͳ16531 EW5YRCLOUDTACOS16531 $726.2591501Ͳ16531 EWEdu5YRCLOUDSUBSCRIPT16531 $206.2591301Ͳ16531 EWEdu3YRCLOUDSUBSCRIPT16531 $137.5091304Ͳ16531 EW3YRCLOUDNBDAHR16531 $606.2591101Ͳ16531 EWEdu1YRCLOUDSUBSCRIPT16531 $68.7591504Ͳ16531 EW5YRCLOUDNBDAHR16531 $968.7591004Ͳ16531 EWCLOUDNBDAHR16531$218.7591008Ͳ16531 EWCLOUD4HRONSITE16531 $331.2591000Ͳ16531 EWCLOUDTACOS16531 $165.0091007Ͳ16531 EWCLOUD4HRAHR16531 $281.2591300Ͳ16532 EW3YRCLOUDTACOS16532 $456.2591500Ͳ16532 EW5YRCLOUDTACOS16532 $727.5091501Ͳ16532 EWEdu5YRCLOUDSUBSCRIPT16532 $206.2591301Ͳ16532 EWEdu3YRCLOUDSUBSCRIPT16532 $137.5091304Ͳ16532 EW3YRCLOUDNBDAHR16532 $606.2591101Ͳ16532 EWEdu1YRCLOUDSUBSCRIPT16532$68.7591504Ͳ16532 EW5YRCLOUDNBDAHR16532 $968.7591011Ͳ16532 EWCLOUDNBDONSITE16532 $243.7591004Ͳ16532 EWCLOUDNBDAHR16532 $218.7591008Ͳ16532 EWCLOUD4HRONSITE16532 $331.2591007Ͳ16532 EWCLOUD4HRAHR16532 $281.2591000Ͳ16532 EWCLOUDTACOS16532 $165.00Contract No. DMS-17/18-044B Exhibit B        91300Ͳ16533 EW3YRCLOUDTACOS16533 $571.2591500Ͳ16533 EW5YRCLOUDTACOS16533 $912.5091501Ͳ16533 EWEdu5YRCLOUDSUBSCRIPT16533 $206.2591301Ͳ16533 EWEdu3YRCLOUDSUBSCRIPT16533 $137.5091011Ͳ16533 EWCLOUDNBDONSITE16533 $318.7591304Ͳ16533 EW3YRCLOUDNBDAHR16533 $780.0091101Ͳ16533 EWEdu1YRCLOUDSUBSCRIPT16533 $68.7591504Ͳ16533 EW5YRCLOUDNBDAHR16533 $1,250.0091004Ͳ16533 EWCLOUDNBDAHR16533 $281.2591008Ͳ16533EWCLOUD4HRONSITE16533 $437.5091007Ͳ16533 EWCLOUD4HRAHR16533 $356.2591000Ͳ16533 EWCLOUDTACOS16533 $206.2591300Ͳ16534 EW3YRCLOUDTACOS16534 $588.7591500Ͳ16534 EW5YRCLOUDTACOS16534 $941.2591501Ͳ16534 EWEdu5YRCLOUDSUBSCRIPT16534 $206.2591301Ͳ16534 EWEdu3YRCLOUDSUBSCRIPT16534 $137.5091304Ͳ16534 EW3YRCLOUDNBDAHR16534 $815.0091504Ͳ16534 EW5YRCLOUDNBDAHR16534$1,306.2591101Ͳ16534 EWEdu1YRCLOUDSUBSCRIPT16534 $68.7591011Ͳ16534 EWCLOUDNBDONSITE16534 $337.5091004Ͳ16534 EWCLOUDNBDAHR16534 $293.7591008Ͳ16534 EWCLOUD4HRONSITE16534 $462.5091007Ͳ16534 EWCLOUD4HRAHR16534 $375.0091000Ͳ16534 EWCLOUDTACOS16534 $212.5091500Ͳ16535 EW5YRCLOUDTACOS16535 $1,250.0091501Ͳ16535 EWEdu5YRCLOUDSUBSCRIPT16535 $206.2591011Ͳ16535 EWCLOUDNBDONSITE16535 $468.7591301Ͳ16535 EWEdu3YRCLOUDSUBSCRIPT16535$137.5091304Ͳ16535 EW3YRCLOUDNBDAHR16535 $1,111.2591504Ͳ16535 EW5YRCLOUDNBDAHR16535 $1,785.0091101Ͳ16535 EWEdu1YRCLOUDSUBSCRIPT16535 $68.7591300Ͳ16535 EW3YRCLOUDTACOS16535 $780.0091008Ͳ16535 EWCLOUD4HRONSITE16535 $650.0091000Ͳ16535 EWCLOUDTACOS16535 $281.25Contract No. DMS-17/18-044B Exhibit B        91007Ͳ16535 EWCLOUD4HRAHR16535 $531.2591004Ͳ16535 EWCLOUDNBDAHR16535 $400.0091301Ͳ16560 EWEdu3YRCLOUDSUBSCRIPT16560 $137.5091011Ͳ16560 EWCLOUDNBDONSITE16560 $137.5091007Ͳ16560 EWCLOUD4HRAHR16560 $150.0091000Ͳ16560 EWCLOUDTACOS16560 $106.2591500Ͳ16560 EW5YRCLOUDTACOS16560 $462.5091300Ͳ16560 EW3YRCLOUDTACOS16560 $292.5091101Ͳ16560 EWEdu1YRCLOUDSUBSCRIPT16560 $68.7591008Ͳ16560 EWCLOUD4HRONSITE16560$168.7591504Ͳ16560 EW5YRCLOUDNBDAHR16560 $546.2591004Ͳ16560 EWCLOUDNBDAHR16560 $125.0091501Ͳ16560 EWEdu5YRCLOUDSUBSCRIPT16560 $206.2591304Ͳ16560 EW3YRCLOUDNBDAHR16560 $343.7591301Ͳ16561 EWEdu3YRCLOUDSUBSCRIPT16561 $137.5091011Ͳ16561 EWCLOUDNBDONSITE16561 $168.7591007Ͳ16561 EWCLOUD4HRAHR16561 $181.2591000Ͳ16561 EWCLOUDTACOS16561 $118.7591500Ͳ16561 EW5YRCLOUDTACOS16561$518.7591300Ͳ16561 EW3YRCLOUDTACOS16561 $327.5091101Ͳ16561 EWEdu1YRCLOUDSUBSCRIPT16561 $68.7591008Ͳ16561 EWCLOUD4HRONSITE16561 $212.5091004Ͳ16561 EWCLOUDNBDAHR16561 $150.0091504Ͳ16561 EW5YRCLOUDNBDAHR16561 $660.0091304Ͳ16561 EW3YRCLOUDNBDAHR16561 $413.7591501Ͳ16561 EWEdu5YRCLOUDSUBSCRIPT16561 $206.2591301Ͳ16562 EWEdu3YRCLOUDSUBSCRIPT16562 $137.5091011Ͳ16562 EWCLOUDNBDONSITE16562$187.5091007Ͳ16562 EWCLOUD4HRAHR16562 $206.2591000Ͳ16562 EWCLOUDTACOS16562 $131.2591500Ͳ16562 EW5YRCLOUDTACOS16562 $575.0091300Ͳ16562 EW3YRCLOUDTACOS16562 $362.5091008Ͳ16562 EWCLOUD4HRONSITE16562 $243.7591101Ͳ16562 EWEdu1YRCLOUDSUBSCRIPT16562 $68.75Contract No. DMS-17/18-044B Exhibit B        91504Ͳ16562 EW5YRCLOUDNBDAHR16562 $743.7591004Ͳ16562 EWCLOUDNBDAHR16562 $168.7591304Ͳ16562 EW3YRCLOUDNBDAHR16562 $466.2591501Ͳ16562 EWEdu5YRCLOUDSUBSCRIPT16562 $206.2591301Ͳ16563 EWEdu3YRCLOUDSUBSCRIPT16563 $137.5091011Ͳ16563 EWCLOUDNBDONSITE16563 $225.0091007Ͳ16563 EWCLOUD4HRAHR16563 $250.0091000Ͳ16563 EWCLOUDTACOS16563 $150.0091500Ͳ16563 EW5YRCLOUDTACOS16563 $660.0091300Ͳ16563EW3YRCLOUDTACOS16563 $413.7591008Ͳ16563 EWCLOUD4HRONSITE16563 $300.0091504Ͳ16563 EW5YRCLOUDNBDAHR16563 $885.0091004Ͳ16563 EWCLOUDNBDAHR16563 $200.0091101Ͳ16563 EWEdu1YRCLOUDSUBSCRIPT16563 $68.7591304Ͳ16563 EW3YRCLOUDNBDAHR16563 $553.7591501Ͳ16563 EWEdu5YRCLOUDSUBSCRIPT16563 $206.2591301Ͳ16564 EWEdu3YRCLOUDSUBSCRIPT16564 $137.5091011Ͳ16564 EWCLOUDNBDONSITE16564 $262.5091007Ͳ16564 EWCLOUD4HRAHR16564$293.7591000Ͳ16564 EWCLOUDTACOS16564 $168.7591500Ͳ16564 EW5YRCLOUDTACOS16564 $743.7591300Ͳ16564 EW3YRCLOUDTACOS16564 $466.2591008Ͳ16564 EWCLOUD4HRONSITE16564 $356.2591004Ͳ16564 EWCLOUDNBDAHR16564 $231.2591101Ͳ16564 EWEdu1YRCLOUDSUBSCRIPT16564 $68.7591504Ͳ16564 EW5YRCLOUDNBDAHR16564 $1,025.0091304Ͳ16564 EW3YRCLOUDNBDAHR16564$641.2591501Ͳ16564 EWEdu5YRCLOUDSUBSCRIPT16564 $206.2591301Ͳ16565 EWEdu3YRCLOUDSUBSCRIPT16565 $137.5091007Ͳ16565 EWCLOUD4HRAHR16565 $412.5091000Ͳ16565 EWCLOUDTACOS16565 $225.0091500Ͳ16565 EW5YRCLOUDTACOS16565 $997.5091300Ͳ16565 EW3YRCLOUDTACOS16565 $623.7591008Ͳ16565 EWCLOUD4HRONSITE16565 $493.75Contract No. DMS-17/18-044B Exhibit B        91504Ͳ16565 EW5YRCLOUDNBDAHR16565 $1,391.2591004Ͳ16565 EWCLOUDNBDAHR16565 $312.5091101Ͳ16565 EWEdu1YRCLOUDSUBSCRIPT16565 $68.7591304Ͳ16565 EW3YRCLOUDNBDAHR16565 $867.5091501Ͳ16565 EWEdu5YRCLOUDSUBSCRIPT16565 $206.2591011Ͳ16565 EWCLOUDNBDONSITE16565 $362.5091301Ͳ16566 EWEdu3YRCLOUDSUBSCRIPT16566 $137.5091000Ͳ16566 EWCLOUDTACOS16566 $93.7591500Ͳ16566 EW5YRCLOUDTACOS16566 $406.2591300Ͳ16566 EW3YRCLOUDTACOS16566$257.5091008Ͳ16566 EWCLOUD4HRONSITE16566 $137.5091504Ͳ16566 EW5YRCLOUDNBDAHR16566 $462.5091004Ͳ16566 EWCLOUDNBDAHR16566 $106.2591101Ͳ16566 EWEdu1YRCLOUDSUBSCRIPT16566 $68.7591304Ͳ16566 EW3YRCLOUDNBDAHR16566 $292.5091501Ͳ16566 EWEdu5YRCLOUDSUBSCRIPT16566 $206.2591011Ͳ16566 EWCLOUDNBDONSITE16566 $112.5091007Ͳ16566 EWCLOUD4HRAHR16566 $118.7591301Ͳ16567 EWEdu3YRCLOUDSUBSCRIPT16567$137.5091500Ͳ16567 EW5YRCLOUDTACOS16567 $487.5091300Ͳ16567 EW3YRCLOUDTACOS16567 $310.0091008Ͳ16567 EWCLOUD4HRONSITE16567 $187.5091004Ͳ16567 EWCLOUDNBDAHR16567 $137.5091504Ͳ16567 EW5YRCLOUDNBDAHR16567 $603.7591101Ͳ16567 EWEdu1YRCLOUDSUBSCRIPT16567 $68.7591304Ͳ16567 EW3YRCLOUDNBDAHR16567 $378.7591501Ͳ16567 EWEdu5YRCLOUDSUBSCRIPT16567 $206.2591011Ͳ16567 EWCLOUDNBDONSITE16567$150.0091007Ͳ16567 EWCLOUD4HRAHR16567 $162.5091000Ͳ16567 EWCLOUDTACOS16567 $112.5091301Ͳ16568 EWEdu3YRCLOUDSUBSCRIPT16568 $137.5091500Ͳ16568 EW5YRCLOUDTACOS16568 $462.5091300Ͳ16568 EW3YRCLOUDTACOS16568 $292.5091008Ͳ16568 EWCLOUD4HRONSITE16568 $168.75Contract No. DMS-17/18-044B Exhibit B        91504Ͳ16568 EW5YRCLOUDNBDAHR16568 $547.5091004Ͳ16568 EWCLOUDNBDAHR16568 $125.0091101Ͳ16568 EWEdu1YRCLOUDSUBSCRIPT16568 $68.7591304Ͳ16568 EW3YRCLOUDNBDAHR16568 $345.0091501Ͳ16568 EWEdu5YRCLOUDSUBSCRIPT16568 $206.2591011Ͳ16568 EWCLOUDNBDONSITE16568 $137.5091007Ͳ16568 EWCLOUD4HRAHR16568 $150.0091000Ͳ16568 EWCLOUDTACOS16568 $106.2591301Ͳ16569 EWEdu3YRCLOUDSUBSCRIPT16569 $137.5091500Ͳ16569 EW5YRCLOUDTACOS16569$547.5091300Ͳ16569 EW3YRCLOUDTACOS16569 $345.0091008Ͳ16569 EWCLOUD4HRONSITE16569 $225.0091504Ͳ16569 EW5YRCLOUDNBDAHR16569 $687.5091004Ͳ16569 EWCLOUDNBDAHR16569 $156.2591101Ͳ16569 EWEdu1YRCLOUDSUBSCRIPT16569 $68.7591304Ͳ16569 EW3YRCLOUDNBDAHR16569 $431.2591011Ͳ16569 EWCLOUDNBDONSITE16569 $175.0091007Ͳ16569 EWCLOUD4HRAHR16569 $193.7591501Ͳ16569EWEdu5YRCLOUDSUBSCRIPT16569 $206.2591000Ͳ16569 EWCLOUDTACOS16569 $125.0091500Ͳ16570 EW5YRCLOUDTACOS16570 $575.0091300Ͳ16570 EW3YRCLOUDTACOS16570 $362.5091008Ͳ16570 EWCLOUD4HRONSITE16570 $243.7591004Ͳ16570 EWCLOUDNBDAHR16570 $168.7591504Ͳ16570 EW5YRCLOUDNBDAHR16570 $743.7591304Ͳ16570 EW3YRCLOUDNBDAHR16570 $466.2591101Ͳ16570 EWEdu1YRCLOUDSUBSCRIPT16570$68.7591011Ͳ16570 EWCLOUDNBDONSITE16570 $187.5091007Ͳ16570 EWCLOUD4HRAHR16570 $206.2591501Ͳ16570 EWEdu5YRCLOUDSUBSCRIPT16570 $206.2591000Ͳ16570 EWCLOUDTACOS16570 $131.2591301Ͳ16570 EWEdu3YRCLOUDSUBSCRIPT16570 $137.5091300Ͳ16571 EW3YRCLOUDTACOS16571 $466.2591008Ͳ16571 EWCLOUD4HRONSITE16571 $356.25Contract No. DMS-17/18-044B Exhibit B        91504Ͳ16571 EW5YRCLOUDNBDAHR16571 $1,025.0091004Ͳ16571 EWCLOUDNBDAHR16571 $231.2591304Ͳ16571 EW3YRCLOUDNBDAHR16571 $641.2591101Ͳ16571 EWEdu1YRCLOUDSUBSCRIPT16571 $68.7591011Ͳ16571 EWCLOUDNBDONSITE16571 $262.5091007Ͳ16571 EWCLOUD4HRAHR16571 $293.7591501Ͳ16571 EWEdu5YRCLOUDSUBSCRIPT16571 $206.2591000Ͳ16571 EWCLOUDTACOS16571 $168.7591301Ͳ16571 EWEdu3YRCLOUDSUBSCRIPT16571 $137.5091500Ͳ16571 EW5YRCLOUDTACOS16571$743.7591504Ͳ16790 EW5YRCLOUDNBDAHR16790 $5,367.5091500Ͳ16790 EW5YRCLOUDTACOS16790 $3,488.7591304Ͳ16790 EW3YRCLOUDNBDAHR16790 $3,333.7591300Ͳ16790 EW3YRCLOUDTACOS16790 $2,168.7591011Ͳ16790 EWCLOUDNBDONSITE16790 $1,422.5091008Ͳ16790 EWCLOUD4HRONSITE16790 $2,037.5091007Ͳ16790 EWCLOUD4HRAHR16790 $1,647.5091004Ͳ16790 EWCLOUDNBDAHR16790$1,196.2591000Ͳ16790 EWCLOUDTACOS16790 $778.7591501Ͳ16790 EWEdu5YRCLOUDSUBSCRIPT16790 $206.2591301Ͳ16790 EWEdu3YRCLOUDSUBSCRIPT16790 $137.5091101Ͳ16790 EWEdu1YRCLOUDSUBSCRIPT16790 $68.7591504Ͳ16791 EW5YRCLOUDNBDAHR16791 $6,841.2591500Ͳ16791 EW5YRCLOUDTACOS16791 $4,411.2591304Ͳ16791 EW3YRCLOUDNBDAHR16791 $4,247.5091300Ͳ16791 EW3YRCLOUDTACOS16791 $2,740.0091011Ͳ16791 EWCLOUDNBDONSITE16791$1,815.0091008Ͳ16791 EWCLOUD4HRONSITE16791 $2,610.0091007Ͳ16791 EWCLOUD4HRAHR16791 $2,106.2591004Ͳ16791 EWCLOUDNBDAHR16791 $1,523.7591000Ͳ16791 EWCLOUDTACOS16791 $983.7591501Ͳ16791 EWEdu5YRCLOUDSUBSCRIPT16791 $206.2591301Ͳ16791 EWEdu3YRCLOUDSUBSCRIPT16791 $137.5091101Ͳ16791 EWEdu1YRCLOUDSUBSCRIPT16791 $68.75Contract No. DMS-17/18-044B Exhibit B        91300Ͳ17350 EW3YRCLOUDTACOS17350 $3,622.5091101Ͳ17350 EWEdu1YRCLOUDSUBSCRIPT17350 $68.7591011Ͳ17350 EWCLOUDNBDONSITE17350 $2,406.2591008Ͳ17350 EWCLOUD4HRONSITE17350 $3,481.2591007Ͳ17350 EWCLOUD4HRAHR17350 $2,800.0091004Ͳ17350 EWCLOUDNBDAHR17350 $2,018.7591000Ͳ17350 EWCLOUDTACOS17350 $1,300.0091504Ͳ17350 EW5YRCLOUDNBDAHR17350 $9,068.7591501Ͳ17350 EWEdu5YRCLOUDSUBSCRIPT17350 $206.2591500Ͳ17350 EW5YRCLOUDTACOS17350$5,835.0091304Ͳ17350 EW3YRCLOUDNBDAHR17350 $5,627.5091301Ͳ17350 EWEdu3YRCLOUDSUBSCRIPT17350 $137.5091101Ͳ17360 EWEdu1YRCLOUDSUBSCRIPT17360 $68.7591011Ͳ17360 EWCLOUDNBDONSITE17360 $2,950.0091008Ͳ17360 EWCLOUD4HRONSITE17360 $4,268.7591007Ͳ17360 EWCLOUD4HRAHR17360 $3,431.2591004Ͳ17360 EWCLOUDNBDAHR17360 $2,468.7591000Ͳ17360 EWCLOUDTACOS17360 $1,581.2591504Ͳ17360 EW5YRCLOUDNBDAHR17360$11,093.7591501Ͳ17360 EWEdu5YRCLOUDSUBSCRIPT17360 $206.2591500Ͳ17360 EW5YRCLOUDTACOS17360 $7,100.0091304Ͳ17360 EW3YRCLOUDNBDAHR17360 $6,883.7591301Ͳ17360 EWEdu3YRCLOUDSUBSCRIPT17360 $137.5091300Ͳ17360 EW3YRCLOUDTACOS17360 $4,407.5091008Ͳ17401 EWCLOUD4HRONSITE17401 $600.0091500Ͳ17401 EW5YRCLOUDTACOS17401 $1,137.5091501Ͳ17401 EWEdu5YRCLOUDSUBSCRIPT17401 $206.2591301Ͳ17401 EWEdu3YRCLOUDSUBSCRIPT17401$137.5091304Ͳ17401 EW3YRCLOUDNBDAHR17401 $1,025.0091504Ͳ17401 EW5YRCLOUDNBDAHR17401 $1,643.7591101Ͳ17401 EWEdu1YRCLOUDSUBSCRIPT17401 $68.7591007Ͳ17401 EWCLOUD4HRAHR17401 $493.7591004Ͳ17401 EWCLOUDNBDAHR17401 $368.7591000Ͳ17401 EWCLOUDTACOS17401 $256.25Contract No. DMS-17/18-044B Exhibit B        91300Ͳ17401 EW3YRCLOUDTACOS17401 $711.2591011Ͳ17401 EWCLOUDNBDONSITE17401 $437.5091008Ͳ18101 EWCLOUD4HRONSITE18101 $418.7591007Ͳ18101 EWCLOUD4HRAHR18101 $350.0091004Ͳ18101 EWCLOUDNBDAHR18101 $268.7591000Ͳ18101 EWCLOUDTACOS18101 $193.7591501Ͳ18101 EWEdu5YRCLOUDSUBSCRIPT18101 $206.2591301Ͳ18101 EWEdu3YRCLOUDSUBSCRIPT18101 $137.5091101Ͳ18101 EWEdu1YRCLOUDSUBSCRIPT18101 $68.7591504Ͳ18101 EW5YRCLOUDNBDAHR18101$1,193.7591500Ͳ18101 EW5YRCLOUDTACOS18101 $856.2591304Ͳ18101 EW3YRCLOUDNBDAHR18101 $745.0091300Ͳ18101 EW3YRCLOUDTACOS18101 $536.2591011Ͳ18101 EWCLOUDNBDONSITE18101 $306.2591008Ͳ18102 EWCLOUD4HRONSITE18102 $518.7591007Ͳ18102 EWCLOUD4HRAHR18102 $425.0091004Ͳ18102 EWCLOUDNBDAHR18102 $325.0091000Ͳ18102 EWCLOUDTACOS18102 $231.2591501Ͳ18102EWEdu5YRCLOUDSUBSCRIPT18102 $206.2591301Ͳ18102 EWEdu3YRCLOUDSUBSCRIPT18102 $137.5091101Ͳ18102 EWEdu1YRCLOUDSUBSCRIPT18102 $68.7591504Ͳ18102 EW5YRCLOUDNBDAHR18102 $1,447.5091500Ͳ18102 EW5YRCLOUDTACOS18102 $1,025.0091304Ͳ18102 EW3YRCLOUDNBDAHR18102 $902.5091300Ͳ18102 EW3YRCLOUDTACOS18102 $641.2591011Ͳ18102 EWCLOUDNBDONSITE18102 $375.0091007Ͳ18103 EWCLOUD4HRAHR18103 $462.5091004Ͳ18103EWCLOUDNBDAHR18103 $350.0091000Ͳ18103 EWCLOUDTACOS18103 $243.7591501Ͳ18103 EWEdu5YRCLOUDSUBSCRIPT18103 $206.2591301Ͳ18103 EWEdu3YRCLOUDSUBSCRIPT18103 $137.5091101Ͳ18103 EWEdu1YRCLOUDSUBSCRIPT18103 $68.7591504Ͳ18103 EW5YRCLOUDNBDAHR18103 $1,560.0091500Ͳ18103 EW5YRCLOUDTACOS18103 $1,081.25Contract No. DMS-17/18-044B Exhibit B        91304Ͳ18103 EW3YRCLOUDNBDAHR18103 $972.5091300Ͳ18103 EW3YRCLOUDTACOS18103 $676.2591011Ͳ18103 EWCLOUDNBDONSITE18103 $406.2591008Ͳ18103 EWCLOUD4HRONSITE18103 $562.5091007Ͳ18104 EWCLOUD4HRAHR18104 $631.2591004Ͳ18104 EWCLOUDNBDAHR18104 $468.7591000Ͳ18104 EWCLOUDTACOS18104 $318.7591501Ͳ18104 EWEdu5YRCLOUDSUBSCRIPT18104 $206.2591301Ͳ18104 EWEdu3YRCLOUDSUBSCRIPT18104 $137.5091101Ͳ18104 EWEdu1YRCLOUDSUBSCRIPT18104$68.7591504Ͳ18104 EW5YRCLOUDNBDAHR18104 $2,093.7591500Ͳ18104 EW5YRCLOUDTACOS18104 $1,418.7591304Ͳ18104 EW3YRCLOUDNBDAHR18104 $1,303.7591300Ͳ18104 EW3YRCLOUDTACOS18104 $885.0091011Ͳ18104 EWCLOUDNBDONSITE18104 $550.0091008Ͳ18104 EWCLOUD4HRONSITE18104 $768.7597208Ͳ27001 PERUSERCONTROLANALYTICS $25.0097207Ͳ27001 PERUSERCONTROL $15.0097203Ͳ27001 EWSWScript35Port27001$581.2597202Ͳ27001 EWSWScript9to35Port27001 $387.5097201Ͳ27001 EWSWScript9PortAP27001 $96.2591501Ͳ30327 EWEdu5YRCLOUDSUBSCRIPT30327 $1,031.2591301Ͳ30327 EWEdu3YRCLOUDSUBSCRIPT30327 $687.5091101Ͳ30327 EWEdu1YRCLOUDSUBSCRIPT30327 $343.7591501Ͳ30328 EWEdu5YRCLOUDSUBSCRIPT30328 $5,156.2591301Ͳ30328 EWEdu3YRCLOUDSUBSCRIPT30328 $3,437.5091101Ͳ30328 EWEdu1YRCLOUDSUBSCRIPT30328 $1,718.7591501Ͳ30329 EWEdu5YRCLOUDSUBSCRIPT30329 $20,625.0091301Ͳ30329 EWEdu3YRCLOUDSUBSCRIPT30329 $13,750.0091101Ͳ30329 EWEdu1YRCLOUDSUBSCRIPT30329$6,875.0091501Ͳ30330 EWEdu5YRCLOUDSUBSCRIPT30330 $103,125.0091301Ͳ30330 EWEdu3YRCLOUDSUBSCRIPT30330 $68,750.0091101Ͳ30330 EWEdu1YRCLOUDSUBSCRIPT30330 $34,375.0091501Ͳ30331 EWEdu5YRCLOUDSUBSCRIPT30331 $412,500.00Contract No. DMS-17/18-044B Exhibit B        91301Ͳ30331 EWEdu3YRCLOUDSUBSCRIPT30331 $275,000.0091101Ͳ30331 EWEdu1YRCLOUDSUBSCRIPT30331 $137,500.0091301Ͳ30912 EWEdu3YRCLOUDSUBSCRIPT30912 $137.5091007Ͳ30912 EWCLOUD4HRAHR30912 $120.0091504Ͳ30912 EW5YRCLOUDNBDAHR30912 $462.5091101Ͳ30912 EWEdu1YRCLOUDSUBSCRIPT30912 $68.7591004Ͳ30912 EWCLOUDNBDAHR30912 $107.5091000Ͳ30912 EWCLOUDTACOS30912 $100.0091500Ͳ30912 EW5YRCLOUDTACOS30912 $433.7591304Ͳ30912 EW3YRCLOUDNBDAHR30912$295.0091011Ͳ30912 EWCLOUDNBDONSITE30912 $146.2591300Ͳ30912 EW3YRCLOUDTACOS30912 $275.0091501Ͳ30912 EWEdu5YRCLOUDSUBSCRIPT30912 $206.2591008Ͳ30912 EWCLOUD4HRONSITE30912 $140.0091007Ͳ30913 EWCLOUD4HRAHR30913 $120.0091504Ͳ30913 EW5YRCLOUDNBDAHR30913 $462.5091004Ͳ30913 EWCLOUDNBDAHR30913 $107.5091000Ͳ30913 EWCLOUDTACOS30913 $100.0091500Ͳ30913 EW5YRCLOUDTACOS30913$433.7591304Ͳ30913 EW3YRCLOUDNBDAHR30913 $295.0091011Ͳ30913 EWCLOUDNBDONSITE30913 $146.2591300Ͳ30913 EW3YRCLOUDTACOS30913 $275.0091008Ͳ30913 EWCLOUD4HRONSITE30913 $165.0091504Ͳ31012 EW5YRCLOUDNBDAHR31012 $613.7591301Ͳ31012 EWEdu3YRCLOUDSUBSCRIPT31012 $137.5091101Ͳ31012 EWEdu1YRCLOUDSUBSCRIPT31012 $68.7591500Ͳ31012 EW5YRCLOUDTACOS31012 $435.0091011Ͳ31012EWCLOUDNBDONSITE31012 $171.2591008Ͳ31012 EWCLOUD4HRONSITE31012 $225.0091304Ͳ31012 EW3YRCLOUDNBDAHR31012 $386.2591007Ͳ31012 EWCLOUD4HRAHR31012 $212.5091300Ͳ31012 EW3YRCLOUDTACOS31012 $275.0091004Ͳ31012 EWCLOUDNBDAHR31012 $140.0091501Ͳ31012 EWEdu5YRCLOUDSUBSCRIPT31012 $206.25Contract No. DMS-17/18-044B Exhibit B        91000Ͳ31012 EWCLOUDTACOS31012 $100.0091504Ͳ31013 EW5YRCLOUDNBDAHR31013 $613.7591500Ͳ31013 EW5YRCLOUDTACOS31013 $435.0091011Ͳ31013 EWCLOUDNBDONSITE31013 $171.2591008Ͳ31013 EWCLOUD4HRONSITE31013 $225.0091304Ͳ31013 EW3YRCLOUDNBDAHR31013 $386.2591007Ͳ31013 EWCLOUD4HRAHR31013 $212.5091004Ͳ31013 EWCLOUDNBDAHR31013 $140.0091300Ͳ31013 EW3YRCLOUDTACOS31013$275.0091000Ͳ31013 EWCLOUDTACOS31013 $100.0091504Ͳ31016 EW5YRCLOUDNBDAHR31016 $1,333.7591500Ͳ31016 EW5YRCLOUDTACOS31016 $435.0091011Ͳ31016 EWCLOUDNBDONSITE31016 $343.7591008Ͳ31016 EWCLOUD4HRONSITE31016 $475.0091304Ͳ31016 EW3YRCLOUDNBDAHR31016 $832.5091007Ͳ31016 EWCLOUD4HRAHR31016 $393.7591004Ͳ31016 EWCLOUDNBDAHR31016 $300.0091300Ͳ31016EW3YRCLOUDTACOS31016 $275.0091000Ͳ31016 EWCLOUDTACOS31016 $100.0091504Ͳ31017 EW5YRCLOUDNBDAHR31017 $1,333.7591500Ͳ31017 EW5YRCLOUDTACOS31017 $435.0091011Ͳ31017 EWCLOUDNBDONSITE31017 $343.7591008Ͳ31017 EWCLOUD4HRONSITE31017 $475.0091304Ͳ31017 EW3YRCLOUDNBDAHR31017 $832.5091007Ͳ31017 EWCLOUD4HRAHR31017 $393.7591004Ͳ31017 EWCLOUDNBDAHR31017$300.0091300Ͳ31017 EW3YRCLOUDTACOS31017 $275.0091000Ͳ31017 EWCLOUDTACOS31017 $100.0091504Ͳ31025 EW5YRCLOUDNBDAHR31025 $490.0091501Ͳ31025 EWEdu5YRCLOUDSUBSCRIPT31025 $206.2591500Ͳ31025 EW5YRCLOUDTACOS31025 $433.7591304Ͳ31025 EW3YRCLOUDNBDAHR31025 $310.0091301Ͳ31025 EWEdu3YRCLOUDSUBSCRIPT31025 $137.5091300Ͳ31025 EW3YRCLOUDTACOS31025 $275.00Contract No. DMS-17/18-044B Exhibit B        91101Ͳ31025 EWEdu1YRCLOUDSUBSCRIPT31025 $68.7591011Ͳ31025 EWCLOUDNBDONSITE31025 $118.7591008Ͳ31025 EWCLOUD4HRONSITE31025 $143.7591007Ͳ31025 EWCLOUD4HRAHR31025 $131.2591004Ͳ31025 EWCLOUDNBDAHR31025 $112.5091000Ͳ31025 EWCLOUDTACOS31025 $100.0091504Ͳ31026 EW5YRCLOUDNBDAHR31026 $490.0091501Ͳ31026 EWEdu5YRCLOUDSUBSCRIPT31026 $206.2591500Ͳ31026 EW5YRCLOUDTACOS31026 $433.7591304Ͳ31026 EW3YRCLOUDNBDAHR31026$310.0091301Ͳ31026 EWEdu3YRCLOUDSUBSCRIPT31026 $137.5091300Ͳ31026 EW3YRCLOUDTACOS31026 $275.0091101Ͳ31026 EWEdu1YRCLOUDSUBSCRIPT31026 $68.7591011Ͳ31026 EWCLOUDNBDONSITE31026 $118.7591008Ͳ31026 EWCLOUD4HRONSITE31026 $143.7591007Ͳ31026 EWCLOUD4HRAHR31026 $131.2591004Ͳ31026 EWCLOUDNBDAHR31026 $112.5091000Ͳ31026 EWCLOUDTACOS31026 $100.0091504Ͳ31028 EW5YRCLOUDNBDAHR31028$496.2591011Ͳ31028 EWCLOUDNBDONSITE31028 $125.0091300Ͳ31028 EW3YRCLOUDTACOS31028 $275.0091101Ͳ31028 EWEdu1YRCLOUDSUBSCRIPT31028 $56.2591500Ͳ31028 EW5YRCLOUDTACOS31028 $433.7591304Ͳ31028 EW3YRCLOUDNBDAHR31028 $312.5091301Ͳ31028 EWEdu3YRCLOUDSUBSCRIPT31028 $112.5091004Ͳ31028 EWCLOUDNBDAHR31028 $113.7591008Ͳ31028 EWCLOUD4HRONSITE31028 $151.2591000Ͳ31028 EWCLOUDTACOS31028$100.0091501Ͳ31028 EWEdu5YRCLOUDSUBSCRIPT31028 $225.0091007Ͳ31028 EWCLOUD4HRAHR31028 $132.5091504Ͳ31029 EW5YRCLOUDNBDAHR31029 $496.2591011Ͳ31029 EWCLOUDNBDONSITE31029 $125.0091300Ͳ31029 EW3YRCLOUDTACOS31029 $275.0091500Ͳ31029 EW5YRCLOUDTACOS31029 $433.75Contract No. DMS-17/18-044B Exhibit B        91304Ͳ31029 EW3YRCLOUDNBDAHR31029 $312.5091004Ͳ31029 EWCLOUDNBDAHR31029 $113.7591008Ͳ31029 EWCLOUD4HRONSITE31029 $151.2591000Ͳ31029 EWCLOUDTACOS31029 $100.0091007Ͳ31029 EWCLOUD4HRAHR31029 $132.5091501Ͳ31031 EWEdu5YRCLOUDSUBSCRIPT31031 $206.2591500Ͳ31031 EW5YRCLOUDTACOS31031 $433.7591300Ͳ31031 EW3YRCLOUDTACOS31031 $275.0091101Ͳ31031 EWEdu1YRCLOUDSUBSCRIPT31031 $68.7591304Ͳ31031EW3YRCLOUDNBDAHR31031 $355.0091504Ͳ31031 EW5YRCLOUDNBDAHR31031 $562.5091301Ͳ31031 EWEdu3YRCLOUDSUBSCRIPT31031 $137.5091011Ͳ31031 EWCLOUDNBDONSITE31031 $142.5091004Ͳ31031 EWCLOUDNBDAHR31031 $128.7591008Ͳ31031 EWCLOUD4HRONSITE31031 $177.5091000Ͳ31031 EWCLOUDTACOS31031 $100.0091007Ͳ31031 EWCLOUD4HRAHR31031 $152.5091300Ͳ31032 EW3YRCLOUDTACOS31032$275.0091500Ͳ31032 EW5YRCLOUDTACOS31032 $433.7591011Ͳ31032 EWCLOUDNBDONSITE31032 $142.5091304Ͳ31032 EW3YRCLOUDNBDAHR31032 $355.0091504Ͳ31032 EW5YRCLOUDNBDAHR31032 $562.5091008Ͳ31032 EWCLOUD4HRONSITE31032 $177.5091000Ͳ31032 EWCLOUDTACOS31032 $100.0091007Ͳ31032 EWCLOUD4HRAHR31032 $152.5091004Ͳ31032 EWCLOUDNBDAHR31032 $128.7591501Ͳ31034 EWEdu5YRCLOUDSUBSCRIPT31034$206.2591300Ͳ31034 EW3YRCLOUDTACOS31034 $275.0091500Ͳ31034 EW5YRCLOUDTACOS31034 $431.2591304Ͳ31034 EW3YRCLOUDNBDAHR31034 $378.7591101Ͳ31034 EWEdu1YRCLOUDSUBSCRIPT31034 $68.7591504Ͳ31034 EW5YRCLOUDNBDAHR31034 $602.5091011Ͳ31034 EWCLOUDNBDONSITE31034 $168.7591301Ͳ31034 EWEdu3YRCLOUDSUBSCRIPT31034 $137.50Contract No. DMS-17/18-044B Exhibit B        91008Ͳ31034 EWCLOUD4HRONSITE31034 $218.7591000Ͳ31034 EWCLOUDTACOS31034 $100.0091007Ͳ31034 EWCLOUD4HRAHR31034 $206.2591004Ͳ31034 EWCLOUDNBDAHR31034 $137.5091500Ͳ31035 EW5YRCLOUDTACOS31035 $431.2591300Ͳ31035 EW3YRCLOUDTACOS31035 $275.0091304Ͳ31035 EW3YRCLOUDNBDAHR31035 $378.7591504Ͳ31035 EW5YRCLOUDNBDAHR31035 $602.5091011Ͳ31035 EWCLOUDNBDONSITE31035$168.7591008Ͳ31035 EWCLOUD4HRONSITE31035 $218.7591000Ͳ31035 EWCLOUDTACOS31035 $100.0091007Ͳ31035 EWCLOUD4HRAHR31035 $206.2591004Ͳ31035 EWCLOUDNBDAHR31035 $137.5091501Ͳ31050 EWEdu5YRCLOUDSUBSCRIPT31050 $206.2591500Ͳ31050 EW5YRCLOUDTACOS31050 $435.0091011Ͳ31050 EWCLOUDNBDONSITE31050 $183.7591304Ͳ31050 EW3YRCLOUDNBDAHR31050 $445.0091300Ͳ31050 EW3YRCLOUDTACOS31050$275.0091101Ͳ31050 EWEdu1YRCLOUDSUBSCRIPT31050 $68.7591504Ͳ31050 EW5YRCLOUDNBDAHR31050 $710.0091301Ͳ31050 EWEdu3YRCLOUDSUBSCRIPT31050 $137.5091000Ͳ31050 EWCLOUDTACOS31050 $100.0091007Ͳ31050 EWCLOUD4HRAHR31050 $198.7591004Ͳ31050 EWCLOUDNBDAHR31050 $161.2591008Ͳ31050 EWCLOUD4HRONSITE31050 $236.2591300Ͳ31051 EW3YRCLOUDTACOS31051 $275.0091500Ͳ31051 EW5YRCLOUDTACOS31051$435.0091008Ͳ31051 EWCLOUD4HRONSITE31051 $236.2591304Ͳ31051 EW3YRCLOUDNBDAHR31051 $445.0091504Ͳ31051 EW5YRCLOUDNBDAHR31051 $710.0091011Ͳ31051 EWCLOUDNBDONSITE31051 $183.7591000Ͳ31051 EWCLOUDTACOS31051 $100.0091007Ͳ31051 EWCLOUD4HRAHR31051 $198.7591004Ͳ31051 EWCLOUDNBDAHR31051 $161.25Contract No. DMS-17/18-044B Exhibit B        91300Ͳ31055 EW3YRCLOUDTACOS31055 $275.0091501Ͳ31055 EWEdu5YRCLOUDSUBSCRIPT31055 $206.2591500Ͳ31055 EW5YRCLOUDTACOS31055 $435.0091008Ͳ31055 EWCLOUD4HRONSITE31055 $236.2591304Ͳ31055 EW3YRCLOUDNBDAHR31055 $445.0091504Ͳ31055 EW5YRCLOUDNBDAHR31055 $710.0091101Ͳ31055 EWEdu1YRCLOUDSUBSCRIPT31055 $68.7591011Ͳ31055 EWCLOUDNBDONSITE31055 $183.7591301Ͳ31055 EWEdu3YRCLOUDSUBSCRIPT31055 $137.5091000Ͳ31055EWCLOUDTACOS31055 $100.0091007Ͳ31055 EWCLOUD4HRAHR31055 $198.7591004Ͳ31055 EWCLOUDNBDAHR31055 $161.2591300Ͳ31056 EW3YRCLOUDTACOS31056 $275.0091500Ͳ31056 EW5YRCLOUDTACOS31056 $435.0091011Ͳ31056 EWCLOUDNBDONSITE31056 $183.7591304Ͳ31056 EW3YRCLOUDNBDAHR31056 $445.0091008Ͳ31056 EWCLOUD4HRONSITE31056 $236.2591504Ͳ31056 EW5YRCLOUDNBDAHR31056$710.0091000Ͳ31056 EWCLOUDTACOS31056 $100.0091007Ͳ31056 EWCLOUD4HRAHR31056 $198.7591004Ͳ31056 EWCLOUDNBDAHR31056 $161.2591304Ͳ37117 EW3YRCLOUDNBDAHR37117 $316.2591300Ͳ37117 EW3YRCLOUDTACOS37117 $275.0091011Ͳ37117 EWCLOUDNBDONSITE37117 $131.2591008Ͳ37117 EWCLOUD4HRONSITE37117 $156.2591007Ͳ37117 EWCLOUD4HRAHR37117 $137.5091004Ͳ37117 EWCLOUDNBDAHR37117$118.7591000Ͳ37117 EWCLOUDTACOS37117 $100.0091504Ͳ37117 EW5YRCLOUDNBDAHR37117 $501.2591500Ͳ37117 EW5YRCLOUDTACOS37117 $433.7591304Ͳ37130 EW3YRCLOUDNBDAHR37130 $452.5091300Ͳ37130 EW3YRCLOUDTACOS37130 $275.0091011Ͳ37130 EWCLOUDNBDONSITE37130 $187.5091008Ͳ37130 EWCLOUD4HRONSITE37130 $243.75Contract No. DMS-17/18-044B Exhibit B        91007Ͳ37130 EWCLOUD4HRAHR37130 $200.0091004Ͳ37130 EWCLOUDNBDAHR37130 $163.7591000Ͳ37130 EWCLOUDTACOS37130 $100.0091504Ͳ37130 EW5YRCLOUDNBDAHR37130 $721.2591500Ͳ37130 EW5YRCLOUDTACOS37130 $433.7591304Ͳ39033 EW3YRCLOUDNBDAHR39033 $396.2591004Ͳ39033 EWCLOUDNBDAHR39033 $143.7591301Ͳ39033 EWEdu3YRCLOUDSUBSCRIPT39033 $137.5091000Ͳ39033 EWCLOUDTACOS39033$100.0091300Ͳ39033 EW3YRCLOUDTACOS39033 $275.0091101Ͳ39033 EWEdu1YRCLOUDSUBSCRIPT39033 $68.7591011Ͳ39033 EWCLOUDNBDONSITE39033 $218.7591504Ͳ39033 EW5YRCLOUDNBDAHR39033 $631.2591501Ͳ39033 EWEdu5YRCLOUDSUBSCRIPT39033 $206.2591008Ͳ39033 EWCLOUD4HRONSITE39033 $206.2591500Ͳ39033 EW5YRCLOUDTACOS39033 $435.0091007Ͳ39033 EWCLOUD4HRAHR39033 $168.7591004Ͳ39034 EWCLOUDNBDAHR39034 $143.7591304Ͳ39034 EW3YRCLOUDNBDAHR39034$396.2591000Ͳ39034 EWCLOUDTACOS39034 $100.0091300Ͳ39034 EW3YRCLOUDTACOS39034 $275.0091011Ͳ39034 EWCLOUDNBDONSITE39034 $218.7591504Ͳ39034 EW5YRCLOUDNBDAHR39034 $631.2591008Ͳ39034 EWCLOUD4HRONSITE39034 $256.2591500Ͳ39034 EW5YRCLOUDTACOS39034 $435.0091007Ͳ39034 EWCLOUD4HRAHR39034 $168.7591304Ͳ39036 EW3YRCLOUDNBDAHR39036 $431.2591004Ͳ39036 EWCLOUDNBDAHR39036$156.2591301Ͳ39036 EWEdu3YRCLOUDSUBSCRIPT39036 $137.5091000Ͳ39036 EWEXTWARR39036 $100.0091300Ͳ39036 EW3YRCLOUDTACOS39036 $275.0091101Ͳ39036 EWEdu1YRCLOUDSUBSCRIPT39036 $68.7591011Ͳ39036 EWCLOUDNBDONSITE39036 $168.7591504Ͳ39036 EW5YRCLOUDNBDAHR39036 $687.50Contract No. DMS-17/18-044B Exhibit B        91501Ͳ39036 EWEdu5YRCLOUDSUBSCRIPT39036 $206.2591008Ͳ39036 EWCLOUD4HRONSITE39036 $218.7591500Ͳ39036 EW5YRCLOUDTACOS39036 $435.0091007Ͳ39036 EWCLOUD4HRAHR39036 $193.7591004Ͳ39037 EWCLOUDNBDAHR39037 $156.2591304Ͳ39037 EW3YRCLOUDNBDAHR39037 $431.2591301Ͳ39037 EWEdu3YRCLOUDSUBSCRIPT39037 $137.5091000Ͳ39037 EWEXTWARR39037 $100.0091300Ͳ39037 EW3YRCLOUDTACOS39037 $275.0091101Ͳ39037 EWEdu1YRCLOUDSUBSCRIPT30937 $68.7591011Ͳ39037EWCLOUDNBDONSITE39037 $168.7591504Ͳ39037 EW5YRCLOUDNBDAHR39037 $687.5091008Ͳ39037 EWCLOUD4HRONSITE39037 $218.7591501Ͳ39037 EWEdu5YRCLOUDSUBSCRIPT39037 $206.2591500Ͳ39037 EW5YRCLOUDTACOS39037 $435.0091007Ͳ39037 EWCLOUD4HRAHR39037 $193.7591004Ͳ39038 EWCLOUDNBDAHR39038 $193.7591301Ͳ39038 EWEdu3YRCLOUDSUBSCRIPT39038 $137.5091000Ͳ39038 EWEXTWARR39038 $100.0091300Ͳ39038 EW3YRCLOUDTACOS39038$275.0091101Ͳ39038 EWEdu1YRCLOUDSUBSCRIPT39038 $68.7591011Ͳ39038 EWCLOUDNBDONSITE39038 $256.2591504Ͳ39038 EW5YRCLOUDNBDAHR39038 $856.2591008Ͳ39038 EWCLOUD4HRONSITE39038 $356.2591501Ͳ39038 EWEdu5YRCLOUDSUBSCRIPT39038 $206.2591500Ͳ39038 EW5YRCLOUDTACOS39038 $435.0091007Ͳ39038 EWCLOUD4HRAHR39038 $331.2591304Ͳ39038 EW3YRCLOUDNBDAHR39038 $536.2591300Ͳ39039 EW3YRCLOUDTACOS39039$275.0091011Ͳ39039 EWCLOUDNBDONSITE39039 $256.2591504Ͳ39039 EW5YRCLOUDNBDAHR39039 $856.2591008Ͳ39039 EWCLOUD4HRONSITE39039 $356.2591500Ͳ39039 EW5YRCLOUDTACOS39039 $435.0091007Ͳ39039 EWCLOUD4HRAHR39039 $331.25Contract No. DMS-17/18-044B Exhibit B        91304Ͳ39039 EW3YRCLOUDNBDAHR39039 $536.2591004Ͳ39039 EWCLOUDNBDAHR39039 $193.7591008Ͳ16172T EWCLOUD4HRONSITE16172T $543.7591500Ͳ16172T EW5YRCLOUDTACOS16172T $1,053.7591007Ͳ16172T EWCLOUD4HRAHR16172T $443.7591304Ͳ16172T EW3YRCLOUDNBDAHR16172T $937.5091301Ͳ16172T EWEdu3YRCLOUDSUBSCRIPT16172T $137.5091004Ͳ16172T EWCLOUDNBDAHR16172T $337.5091300Ͳ16172T EW3YRCLOUDTACOS16172T$658.7591101Ͳ16172T EWEdu1YRCLOUDSUBSCRIPT16172T $68.7591504Ͳ16172T EW5YRCLOUDNBDAHR16172T $1,503.7591000Ͳ16172T EWCLOUDTACOS16172T $237.5091501Ͳ16172T EWEdu5YRCLOUDSUBSCRIPT16172T $206.2591011Ͳ16172T EWCLOUDNBDONSITE16172T $393.7591500Ͳ16173T EW5YRCLOUDTACOS16173T $1,053.7591008Ͳ16173T EWCLOUD4HRONSITE16173T $556.2591007Ͳ16173T EWCLOUD4HRAHR16173T $462.5091304Ͳ16173T EW3YRCLOUDNBDAHR16173T$955.0091301Ͳ16173T EWEdu3YRCLOUDSUBSCRIPT16173T $137.5091004Ͳ16173T EWCLOUDNBDAHR16173T $343.7591300Ͳ16173T EW3YRCLOUDTACOS16173T $658.7591101Ͳ16173T EWEdu1YRCLOUDSUBSCRIPT16173T $68.7591000Ͳ16173T EWCLOUDTACOS16173T $237.5091504Ͳ16173T EW5YRCLOUDNBDAHR16173T $1,531.2591501Ͳ16173T EWEdu5YRCLOUDSUBSCRIPT16173T $206.2591011Ͳ16173T EWCLOUDNBDONSITE16173T $400.0091008Ͳ16177T EWCLOUD4HRONSITE16177T $793.7591007Ͳ16177TEWCLOUD4HRAHR16177T $650.0091304Ͳ16177T EW3YRCLOUDNBDAHR16177T $1,338.7591301Ͳ16177T EWEdu3YRCLOUDSUBSCRIPT16177T $137.5091004Ͳ16177T EWCLOUDNBDAHR16177T $481.2591300Ͳ16177T EW3YRCLOUDTACOS16177T $902.5091000Ͳ16177T EWCLOUDTACOS16177T $325.0091504Ͳ16177T EW5YRCLOUDNBDAHR16177T $2,150.00Contract No. DMS-17/18-044B Exhibit B        91101Ͳ16177T EWEdu1YRCLOUDSUBSCRIPT16177T $68.7591011Ͳ16177T EWCLOUDNBDONSITE16177T $562.5091501Ͳ16177T EWEdu5YRCLOUDSUBSCRIPT16177T $206.2591500Ͳ16177T EW5YRCLOUDTACOS16177T $1,447.5091008Ͳ16179T EWCLOUD4HRONSITE16179T $1,112.5091007Ͳ16179T EWCLOUD4HRAHR16179T $893.7591304Ͳ16179T EW3YRCLOUDNBDAHR16179T $1,843.7591301Ͳ16179T EWEdu3YRCLOUDSUBSCRIPT16179T $137.5091004Ͳ16179T EWCLOUDNBDAHR16179T $662.5091300Ͳ16179T EW3YRCLOUDTACOS16179T$1,233.7591504Ͳ16179T EW5YRCLOUDNBDAHR16179T $2,966.2591000Ͳ16179T EWCLOUDTACOS16179T $443.7591101Ͳ16179T EWEdu1YRCLOUDSUBSCRIPT16179T $68.7591011Ͳ16179T EWCLOUDNBDONSITE16179T $768.7591501Ͳ16179T EWEdu5YRCLOUDSUBSCRIPT16179T $206.2591500Ͳ16179T EW5YRCLOUDTACOS16179T $1,981.2591300Ͳ17401G EW3YRCLOUDTACOS17401G $815.0091101Ͳ17401G EWEdu1YRCLOUDSUBSCRIPT17401G $68.7591011Ͳ17401G EWCLOUDNBDONSITE17401G$493.7591008Ͳ17401G EWCLOUD4HRONSITE17401G $693.7591007Ͳ17401G EWCLOUD4HRAHR17401G $568.7591004Ͳ17401G EWCLOUDNBDAHR17401G $425.0091000Ͳ17401G EWCLOUDTACOS17401G $293.7591504Ͳ17401G EW5YRCLOUDNBDAHR17401G $1,897.5091501Ͳ17401G EWEdu5YRCLOUDSUBSCRIPT17401G $206.2591500Ͳ17401G EW5YRCLOUDTACOS17401G $1,306.2591304Ͳ17401G EW3YRCLOUDNBDAHR17401G $1,181.2591301Ͳ17401G EWEdu3YRCLOUDSUBSCRIPT17401G $137.5091101Ͳ17401TEWEdu1YRCLOUDSUBSCRIPT17401T $68.7591011Ͳ17401T EWCLOUDNBDONSITE17401T $475.0091008Ͳ17401T EWCLOUD4HRONSITE17401T $662.5091007Ͳ17401T EWCLOUD4HRAHR17401T $543.7591004Ͳ17401T EWCLOUDNBDAHR17401T $406.2591000Ͳ17401T EWCLOUDTACOS17401T $281.25Contract No. DMS-17/18-044B Exhibit B        91504Ͳ17401T EW5YRCLOUDNBDAHR17401T $1,812.5091501Ͳ17401T EWEdu5YRCLOUDSUBSCRIPT17401T $206.2591500Ͳ17401T EW5YRCLOUDTACOS17401T $1,250.0091304Ͳ17401T EW3YRCLOUDNBDAHR17401T $1,128.7591301Ͳ17401T EWEdu3YRCLOUDSUBSCRIPT17401T $137.5091300Ͳ17401T EW3YRCLOUDTACOS17401T $780.001008ͲAP505iͲFCC EWCLOUD4HRONSITEAP505iFCC $225.001304ͲAP505iͲFCC EW3YRCLOUDNBDAHRAP505iFCC $437.501007ͲAP505iͲFCC EWCLOUD4HRAHRAP505iFCC $193.751101ͲAP505iͲFCC EWEdu1YRCLOUDSUBSCRIPTAP505iFCC $68.751004ͲAP505iͲFCC EWCLOUDNBDAHRAP505iFCC $156.251504ͲAP505iͲFCC EW5YRCLOUDNBDAHRAP505iFCC $700.001300ͲAP505iͲFCC EW3YRCLOUDTACOSAP505iFCC $275.001301ͲAP505iͲFCC EWEdu3YRCLOUDSUBSCRIPTAP505iFCC $137.501011ͲAP505iͲFCC EWCLOUDNBDONSITEAP505iFCC $175.001000ͲAP505iͲFCC EWCLOUDTACOSAP505iFCC $100.001500ͲAP505iͲFCC EW5YRCLOUDTACOSAP505iFCC $433.751501ͲAP505iͲFCC EWEdu5YRCLOUDSUBSCRIPTAP505iFCC $206.25ͲAP505iͲFCCͲTAA EWCLOUD4HRAHRAP505iFCCTAA $193.75ͲAP505iͲFCCͲTAA EWEdu3YRCLOUDSUBSCRIPTAP505iFCCTAA $137.50ͲAP505iͲFCCͲTAA EW3YRCLOUDNBDAHRAP505iFCCTAA $437.50ͲAP505iͲFCCͲTAA EWEdu1YRCLOUDSUBSCRIPTAP505iFCCTAA $68.75ͲAP505iͲFCCͲTAA EWCLOUDNBDAHRAP505iFCCTAA $156.25ͲAP505iͲFCCͲTAA EW3YRCLOUDTACOSAP505iFCCTAA $275.00ͲAP505iͲFCCͲTAA EW5YRCLOUDNBDAHRAP505iFCCTAA$700.00ͲAP505iͲFCCͲTAA EWCLOUDTACOSAP505iFCCTAA $100.00ͲAP505iͲFCCͲTAA EWCLOUDNBDONSITEAP505iFCCTAA $175.00ͲAP505iͲFCCͲTAA EW5YRCLOUDTACOSAP505iFCCTAA $433.75ͲAP505iͲFCCͲTAA EWCLOUD4HRONSITEAP505iFCCTAA $225.00ͲAP505iͲFCCͲTAA EWEdu5YRCLOUDSUBSCRIPTAP505iFCCTAA $206.251007ͲAP505iͲWR EWCLOUD4HRAHRAP505iWR $193.751301ͲAP505iͲWR EWEdu3YRCLOUDSUBSCRIPTAP505iWR$137.501304ͲAP505iͲWR EW3YRCLOUDNBDAHRAP505iWR $437.501101ͲAP505iͲWR EWEdu1YRCLOUDSUBSCRIPTAP505iWR $68.75Contract No. DMS-17/18-044B Exhibit B        1004ͲAP505iͲWR EWCLOUDNBDAHRAP505iWR $156.251504ͲAP505iͲWR EW5YRCLOUDNBDAHRAP505iWR $700.001300ͲAP505iͲWR EW3YRCLOUDTACOSAP505iWR $275.001000ͲAP505iͲWR EWCLOUDTACOSAP505iWR $100.001011ͲAP505iͲWR EWCLOUDNBDONSITEAP505iWR $175.001500ͲAP505iͲWR EW5YRCLOUDTACOSAP505iWR $433.751008ͲAP505iͲWR EWCLOUD4HRONSITEAP505iWR $225.001501ͲAP505iͲWR EWEdu5YRCLOUDSUBSCRIPTAP505iWR$206.251304ͲAP510eͲFCC EW3YRCLOUDNBDAHRAP510eFCC $500.001007ͲAP510eͲFCC EWCLOUD4HRAHRAP510eFCC $225.001301ͲAP510eͲFCC EWEdu3YRCLOUDSUBSCRIPTAP510eFCC $137.501004ͲAP510eͲFCC EWCLOUDNBDAHRAP510eFCC $181.251300ͲAP510eͲFCC EW3YRCLOUDTACOSAP510eFCC $275.001504ͲAP510eͲFCC EW5YRCLOUDNBDAHRAP510eFCC $800.001101ͲAP510eͲFCC EWEdu1YRCLOUDSUBSCRIPTAP510eFCC $68.751000ͲAP510eͲFCC EWCLOUDTACOSAP510eFCC $100.001011ͲAP510eͲFCC EWCLOUDNBDONSITEAP510eFCC $206.251500ͲAP510eͲFCC EW5YRCLOUDTACOSAP510eFCC $433.751008ͲAP510eͲFCC EWCLOUD4HRONSITEAP510eFCC $268.751501ͲAP510eͲFCC EWEdu5YRCLOUDSUBSCRIPTAP510eFCC $206.25AP510eͲFCCͲTAA EWCLOUD4HRAHRAP510eFCCTAA $225.00AP510eͲFCCͲTAA EW3YRCLOUDNBDAHRAP510eFCCTAA $500.00AP510eͲFCCͲTAA EWEdu3YRCLOUDSUBSCRIPTAP510eFCCTAA $137.50AP510eͲFCCͲTAA EWCLOUDNBDAHRAP510eFCCTAA $181.25AP510eͲFCCͲTAA EW3YRCLOUDTACOSAP510eFCCTAA $275.00AP510eͲFCCͲTAA EW5YRCLOUDNBDAHRAP510eFCCTAA $800.00AP510eͲFCCͲTAA EWCLOUDTACOSAP510eFCCTAA$100.00AP510eͲFCCͲTAA EWEdu1YRCLOUDSUBSCRIPTAP510eFCCTAA $68.75AP510eͲFCCͲTAA EWCLOUDNBDONSITEAP510eFCCTAA $206.25AP510eͲFCCͲTAA EW5YRCLOUDTACOSAP510eFCCTAA $433.75AP510eͲFCCͲTAA EWCLOUD4HRONSITEAP510eFCCTAA $268.75AP510eͲFCCͲTAA EWEdu5YRCLOUDSUBSCRIPTAP510eFCCTAA $206.251304ͲAP510eͲWR EW3YRCLOUDNBDAHRAP510eWR $500.001007ͲAP510eͲWR EWCLOUD4HRAHRAP510eWR $225.00Contract No. DMS-17/18-044B Exhibit B        1301ͲAP510eͲWR EWEdu3YRCLOUDSUBSCRIPTAP510eWR $137.501004ͲAP510eͲWR EWCLOUDNBDAHRAP510eWR $181.251300ͲAP510eͲWR EW3YRCLOUDTACOSAP510eWR $275.001504ͲAP510eͲWR EW5YRCLOUDNBDAHRAP510eWR $800.001000ͲAP510eͲWR EWCLOUDTACOSAP510eWR $100.001101ͲAP510eͲWR EWEdu1YRCLOUDSUBSCRIPTAP510eWR $68.751011ͲAP510eͲWR EWCLOUDNBDONSITEAP510eWR $206.251500ͲAP510eͲWR EW5YRCLOUDTACOSAP510eWR $433.751008ͲAP510eͲWR EWCLOUD4HRONSITEAP510eWR $268.751501ͲAP510eͲWR EWEdu5YRCLOUDSUBSCRIPTAP510eWR $206.251304ͲAP510iͲFCC EW3YRCLOUDNBDAHRAP510iFCC $468.751007ͲAP510iͲFCC EWCLOUD4HRAHRAP510iFCC $206.251301ͲAP510iͲFCC EWEdu3YRCLOUDSUBSCRIPTAP510iFCC $137.501004ͲAP510iͲFCC EWCLOUDNBDAHRAP510iFCC $168.751300ͲAP510iͲFCC EW3YRCLOUDTACOSAP510iFCC $275.001504ͲAP510iͲFCC EW5YRCLOUDNBDAHRAP510iFCC $743.751000ͲAP510iͲFCC EWCLOUDTACOSAP510iFCC $100.001501ͲAP510iͲFCC EWEdu5YRCLOUDSUBSCRIPTAP510iFCC $206.251101ͲAP510iͲFCC EWEdu1YRCLOUDSUBSCRIPTAP510iFCC $68.751011ͲAP510iͲFCC EWCLOUDNBDONSITEAP510iFCC $187.501500ͲAP510iͲFCC EW5YRCLOUDTACOSAP510iFCC $433.751008ͲAP510iͲFCC EWCLOUD4HRONSITEAP510iFCC $243.75ͲAP510iͲFCCͲTAA EWCLOUD4HRAHRAP510iFCCTAA $206.25ͲAP510iͲFCCͲTAA EW3YRCLOUDNBDAHRAP510iFCCTAA $468.75ͲAP510iͲFCCͲTAA EWEdu3YRCLOUDSUBSCRIPTAP510iFCCTAA $137.50ͲAP510iͲFCCͲTAA EWCLOUDNBDAHRAP510iFCCTAA $168.75ͲAP510iͲFCCͲTAA EW3YRCLOUDTACOSAP510iFCCTAA $275.00ͲAP510iͲFCCͲTAA EW5YRCLOUDNBDAHRAP510iFCCTAA $743.75ͲAP510iͲFCCͲTAAEWCLOUDTACOSAP510iFCCTAA $100.00ͲAP510iͲFCCͲTAA EWEdu5YRCLOUDSUBSCRIPTAP510iFCCTAA $206.25ͲAP510iͲFCCͲTAA EWEdu1YRCLOUDSUBSCRIPTAP510iFCCTAA $68.75ͲAP510iͲFCCͲTAA EW5YRCLOUDTACOSAP510iFCCTAA $433.75ͲAP510iͲFCCͲTAA EWCLOUDNBDONSITEAP510iFCCTAA $187.50ͲAP510iͲFCCͲTAA EWCLOUD4HRONSITEAP510iFCCTAA $243.75Contract No. DMS-17/18-044B Exhibit B        1007ͲAP510iͲWR EWCLOUD4HRAHRAP510iWR $206.251004ͲAP510iͲWR EWCLOUDNBDAHRAP510iWR $168.751300ͲAP510iͲWR EW3YRCLOUDTACOSAP510iWR $275.001504ͲAP510iͲWR EW5YRCLOUDNBDAHRAP510iWR $743.751000ͲAP510iͲWR EWCLOUDTACOSAP510iWR $100.001501ͲAP510iͲWR EWEdu5YRCLOUDSUBSCRIPTAP510iWR $206.251101ͲAP510iͲWR EWEdu1YRCLOUDSUBSCRIPTAP510iWR $68.751500ͲAP510iͲWR EW5YRCLOUDTACOSAP510iWR$433.751011ͲAP510iͲWR EWCLOUDNBDONSITEAP510iWR $187.501008ͲAP510iͲWR EWCLOUD4HRONSITEAP510iWR $243.751304ͲAP510iͲWR EW3YRCLOUDNBDAHRAP510iWR $468.751301ͲAP510iͲWR EWEdu3YRCLOUDSUBSCRIPTAP510iWR $137.501500ͲAP560hͲFCC EW5YRCLOUDTACOSAP560hFCC $433.751304ͲAP560hͲFCC EW3YRCLOUDNBDAHRAP560hFCC $887.501300ͲAP560hͲFCC EW3YRCLOUDTACOSAP560hFCC $275.001011ͲAP560hͲFCC EWCLOUDNBDONSITEAP560hFCC $368.751004ͲAP560hͲFCC EWCLOUDNBDAHRAP560hFCC $318.751000ͲAP560hͲFCC EWCLOUDTACOSAP560hFCC $100.001008ͲAP560hͲFCC EWCLOUD4HRONSITEAP560hFCC $506.251007ͲAP560hͲFCC EWCLOUD4HRAHRAP560hFCC $418.751504ͲAP560hͲFCC EW5YRCLOUDNBDAHRAP560hFCC $1,418.751304ͲAP560iͲFCC EW3YRCLOUDNBDAHRAP560iFCC $693.751007ͲAP560iͲFCC EWCLOUD4HRAHRAP560iFCC $325.001004ͲAP560iͲFCC EWCLOUDNBDAHRAP560iFCC $250.001000ͲAP560iͲFCC EWCLOUDTACOSAP560iFCC $100.001300ͲAP560iͲFCC EW3YRCLOUDTACOSAP560iFCC $275.001011ͲAP560iͲFCC EWCLOUDNBDONSITEAP560iFCC $287.501008ͲAP560iͲFCC EWCLOUD4HRONSITEAP560iFCC $387.501504ͲAP560iͲFCC EW5YRCLOUDNBDAHRAP560iFCC $1,112.501500ͲAP560iͲFCC EW5YRCLOUDTACOSAP560iFCC $433.75304ͲAP560mͲFCC EW3YRCLOUDNBDAHRAP560mFCC $693.75008ͲAP560mͲFCC EWCLOUD4HRONSITEAP560mFCC $387.50007ͲAP560mͲFCC EWCLOUD4HRAHRAP560mFCC $325.00004ͲAP560mͲFCC EWCLOUDNBDAHRAP560mFCC $250.00Contract No. DMS-17/18-044B Exhibit B        300ͲAP560mͲFCC EW3YRCLOUDTACOSAP560mFCC $275.00011ͲAP560mͲFCC EWCLOUDNBDONSITEAP560mFCC $287.50504ͲAP560mͲFCC EW5YRCLOUDNBDAHRAP560mFCC $1,112.50000ͲAP560mͲFCC EWCLOUDTACOSAP560mFCC $100.00500ͲAP560mͲFCC EW5YRCLOUDTACOSAP560mFCC $433.751504ͲAP560tͲFCC EW5YRCLOUDNBDAHRAP560tFCC $1,418.751500ͲAP560tͲFCC EW5YRCLOUDTACOSAP560tFCC $433.751304ͲAP560tͲFCC EW3YRCLOUDNBDAHRAP560tFCC $887.501300ͲAP560tͲFCC EW3YRCLOUDTACOSAP560tFCC $275.001011ͲAP560tͲFCC EWCLOUDNBDONSITEAP560tFCC $368.751008ͲAP560tͲFCC EWCLOUD4HRONSITEAP560tFCC $506.251007ͲAP560tͲFCC EWCLOUD4HRAHRAP560tFCC $418.751004ͲAP560tͲFCC EWCLOUDNBDAHRAP560tFCC $318.751000ͲAP560tͲFCC EWCLOUDTACOSAP560tFCC $100.001304ͲAP560uͲFCC EW3YRCLOUDNBDAHRAP560uFCC $693.751011ͲAP560uͲFCC EWCLOUDNBDONSITEAP560uFCC $287.501008ͲAP560uͲFCC EWCLOUD4HRONSITEAP560uFCC $387.501007ͲAP560uͲFCC EWCLOUD4HRAHRAP560uFCC $325.001300ͲAP560uͲFCC EW3YRCLOUDTACOSAP560uFCC $275.001504ͲAP560uͲFCC EW5YRCLOUDNBDAHRAP560uFCC $1,112.501004ͲAP560uͲFCC EWCLOUDNBDAHRAP560uFCC $250.001000ͲAP560uͲFCC EWCLOUDTACOSAP560uFCC $100.001500ͲAP560uͲFCC EW5YRCLOUDTACOSAP560uFCC $433.7591500ͲH30877 EW5YRCLOUDTACOSH30877 $433.7591504ͲH30877 EW5YRCLOUDNBDAHRH30877 $445.0091501ͲH30877 EWEdu5YRCLOUDSUBSCRIPTH30877 $193.7591304ͲH30877 EW3YRCLOUDNBDAHRH30877 $281.2591301ͲH30877 EWEdu3YRCLOUDSUBSCRIPTH30877 $131.2591011ͲH30877 EWCLOUDNBDONSITEH30877 $110.0091008ͲH30877 EWCLOUD4HRONSITEH30877 $131.2591007ͲH30877 EWCLOUD4HRAHRH30877 $115.0091004ͲH30877EWCLOUDNBDAHRH30877 $100.0091101ͲH30877 EWEdu1YRCLOUDSUBSCRIPTH30877 $62.5091300ͲH30877 EW3YRCLOUDTACOSH30877 $275.00Contract No. DMS-17/18-044B Exhibit B        91000ͲH30877 EWCLOUDTACOSH30877 $100.0091500ͲH30875 EW5YRCLOUDTACOSH30875 $433.7591501ͲH30875 EWEdu5YRCLOUDSUBSCRIPTH30875 $193.7591504ͲH30875 EW5YRCLOUDNBDAHRH30875 $445.0091301ͲH30875 EWEdu3YRCLOUDSUBSCRIPTH30875 $131.2591304ͲH30875 EW3YRCLOUDNBDAHRH30875 $281.2591011ͲH30875 EWCLOUDNBDONSITEH30875 $110.0091008ͲH30875 EWCLOUD4HRONSITEH30875 $131.2591000ͲH30875 EWCLOUDTACOSH30875 $100.0091007ͲH30875 EWCLOUD4HRAHRH30875$115.0091004ͲH30875 EWCLOUDNBDAHRH30875 $100.0091101ͲH30875 EWEdu1YRCLOUDSUBSCRIPTH30875 $62.5091300ͲH30875 EW3YRCLOUDTACOSH30875 $275.0091504ͲH30876 EW5YRCLOUDNBDAHRH30876 $445.0091501ͲH30876 EWEdu5YRCLOUDSUBSCRIPTH30876 $193.7591500ͲH30876 EW5YRCLOUDTACOSH30876 $433.7591304ͲH30876 EW3YRCLOUDNBDAHRH30876 $281.2591301ͲH30876 EWEdu3YRCLOUDSUBSCRIPTH30876 $131.2591011ͲH30876 EWCLOUDNBDONSITEH30876 $110.0091008ͲH30876EWCLOUD4HRONSITEH30876 $131.2591000ͲH30876 EWCLOUDTACOSH30876 $100.0091007ͲH30876 EWCLOUD4HRAHRH30876 $115.0091004ͲH30876 EWCLOUDNBDAHRH30876 $100.0091101ͲH30876 EWEdu1YRCLOUDSUBSCRIPTH30876 $62.5091300ͲH30876 EW3YRCLOUDTACOSH30876 $275.0091500ͲH30878 EW5YRCLOUDTACOSH30878 $433.7591504ͲH30878 EW5YRCLOUDNBDAHRH30878 $445.0091501ͲH30878 EWEdu5YRCLOUDSUBSCRIPTH30878 $193.7591304ͲH30878 EW3YRCLOUDNBDAHRH30878$281.2591011ͲH30878 EWCLOUDNBDONSITEH30878 $110.0091301ͲH30878 EWEdu3YRCLOUDSUBSCRIPTH30878 $131.2591008ͲH30878 EWCLOUD4HRONSITEH30878 $131.2591007ͲH30878 EWCLOUD4HRAHRH30878 $115.0091000ͲH30878 EWCLOUDTACOSH30878 $100.00Contract No. DMS-17/18-044B Exhibit B        91004ͲH30878 EWCLOUDNBDAHRH30878 $100.0091101ͲH30878 EWEdu1YRCLOUDSUBSCRIPTH30878 $62.5091300ͲH30878 EW3YRCLOUDTACOSH30878 $275.0091504ͲH31353 EW5YRCLOUDNBDAHRH31353 $552.5091300ͲH31353 EW3YRCLOUDTACOSH31353 $275.0091007ͲH31353 EWCLOUD4HRAHRH31353 $148.7591501ͲH31353 EWEdu5YRCLOUDSUBSCRIPTH31353 $206.2591101ͲH31353 EWEdu1YRCLOUDSUBSCRIPTH31353 $68.7591500ͲH31353 EW5YRCLOUDTACOSH31353 $433.7591004ͲH31353 EWCLOUDNBDAHRH31353$126.2591011ͲH31353 EWCLOUDNBDONSITEH31353 $150.0091304ͲH31353 EW3YRCLOUDNBDAHRH31353 $347.5091000ͲH31353 EWCLOUDTACOSH31353 $100.0091008ͲH31353 EWCLOUD4HRONSITEH31353 $172.5091301ͲH31353 EWEdu3YRCLOUDSUBSCRIPTH31353 $137.5091500ͲH30791 EW5YRCLOUDTACOSH30791 $433.7591501ͲH30791 EWEdu5YRCLOUDSUBSCRIPTH30791 $206.2591504ͲH30791 EW5YRCLOUDNBDAHRH30791 $552.5091301ͲH30791 EWEdu3YRCLOUDSUBSCRIPTH30791 $137.5091304ͲH30791 EW3YRCLOUDNBDAHRH30791$347.5091011ͲH30791 EWCLOUDNBDONSITEH30791 $140.0091008ͲH30791 EWCLOUD4HRONSITEH30791 $172.5091007ͲH30791 EWCLOUD4HRAHRH30791 $148.7591004ͲH30791 EWCLOUDNBDAHRH30791 $126.2591101ͲH30791 EWEdu1YRCLOUDSUBSCRIPTH30791 $68.7591000ͲH30791 EWCLOUDTACOSH30791 $100.0091300ͲH30791 EW3YRCLOUDTACOSH30791 $275.0091501ͲH30790 EWEdu5YRCLOUDSUBSCRIPTH30790 $206.2591504ͲH30790 EW5YRCLOUDNBDAHRH30790$552.5091500ͲH30790 EW5YRCLOUDTACOSH30790 $433.7591301ͲH30790 EWEdu3YRCLOUDSUBSCRIPTH30790 $137.5091304ͲH30790 EW3YRCLOUDNBDAHRH30790 $347.5091011ͲH30790 EWCLOUDNBDONSITEH30790 $140.0091008ͲH30790 EWCLOUD4HRONSITEH30790 $172.50Contract No. DMS-17/18-044B Exhibit B        91007ͲH30790 EWCLOUD4HRAHRH30790 $148.7591004ͲH30790 EWCLOUDNBDAHRH30790 $126.2591101ͲH30790 EWEdu1YRCLOUDSUBSCRIPTH30790 $68.7591000ͲH30790 EWCLOUDTACOSH30790 $100.0091300ͲH30790 EW3YRCLOUDTACOSH30790 $275.0091501ͲH30784 EWEdu5YRCLOUDSUBSCRIPTH30784 $206.2591500ͲH30784 EW5YRCLOUDTACOSH30784 $433.7591504ͲH30784 EW5YRCLOUDNBDAHRH30784 $552.5091300ͲH30784 EW3YRCLOUDTACOSH30784 $275.0091000ͲH30784 EWCLOUDTACOSH30784$100.0091301ͲH30784 EWEdu3YRCLOUDSUBSCRIPTH30784 $137.5091304ͲH30784 EW3YRCLOUDNBDAHRH30784 $347.5091011ͲH30784 EWCLOUDNBDONSITEH30784 $140.0091008ͲH30784 EWCLOUD4HRONSITEH30784 $172.5091004ͲH30784 EWCLOUDNBDAHRH30784 $126.2591101ͲH30784 EWEdu1YRCLOUDSUBSCRIPTH30784 $68.7591007ͲH30784 EWCLOUD4HRAHRH30784 $148.7591504ͲH31354 EW5YRCLOUDNBDAHRH31354 $552.5091300ͲH31354 EW3YRCLOUDTACOSH31354$275.0091007ͲH31354 EWCLOUD4HRAHRH31354 $148.7591501ͲH31354 EWEdu5YRCLOUDSUBSCRIPTH31354 $206.2591101ͲH31354 EWEdu1YRCLOUDSUBSCRIPTH31354 $68.7591500ͲH31354 EW5YRCLOUDTACOSH31354 $433.7591004ͲH31354 EWCLOUDNBDAHRH31354 $126.2591011ͲH31354 EWCLOUDNBDONSITEH31354 $140.0091000ͲH31354 EWCLOUDTACOSH31354 $100.0091304ͲH31354 EW3YRCLOUDNBDAHRH31354 $347.5091008ͲH31354 EWCLOUD4HRONSITEH31354 $172.5091301ͲH31354EWEdu3YRCLOUDSUBSCRIPTH31354 $137.5091504ͲH30783 EW5YRCLOUDNBDAHRH30783 $552.5091501ͲH30783 EWEdu5YRCLOUDSUBSCRIPTH30783 $206.2591500ͲH30783 EW5YRCLOUDTACOSH30783 $433.7591300ͲH30783 EW3YRCLOUDTACOSH30783 $275.0091301ͲH30783 EWEdu3YRCLOUDSUBSCRIPTH30783 $137.50Contract No. DMS-17/18-044B Exhibit B        91000ͲH30783 EWCLOUDTACOSH30783 $100.0091304ͲH30783 EW3YRCLOUDNBDAHRH30783 $347.5091011ͲH30783 EWCLOUDNBDONSITEH30783 $140.0091008ͲH30783 EWCLOUD4HRONSITEH30783 $172.5091101ͲH30783 EWEdu1YRCLOUDSUBSCRIPTH30783 $68.7591007ͲH30783 EWCLOUD4HRAHRH30783 $148.7591004ͲH30783 EWCLOUDNBDAHRH30783 $126.2591504ͲH30782 EW5YRCLOUDNBDAHRH30782 $552.5091500ͲH30782 EW5YRCLOUDTACOSH30782 $433.7591501ͲH30782EWEdu5YRCLOUDSUBSCRIPTH30782 $206.2591300ͲH30782 EW3YRCLOUDTACOSH30782 $275.0091301ͲH30782 EWEdu3YRCLOUDSUBSCRIPTH30782 $137.5091000ͲH30782 EWCLOUDTACOSH30782 $100.0091304ͲH30782 EW3YRCLOUDNBDAHRH30782 $347.5091011ͲH30782 EWCLOUDNBDONSITEH30782 $140.0091008ͲH30782 EWCLOUD4HRONSITEH30782 $172.5091101ͲH30782 EWEdu1YRCLOUDSUBSCRIPTH30782 $68.7591004ͲH30782 EWCLOUDNBDAHRH30782 $126.2591007ͲH30782 EWCLOUD4HRAHRH30782 $148.7591500ͲH30789EW5YRCLOUDTACOSH30789 $433.7591501ͲH30789 EWEdu5YRCLOUDSUBSCRIPTH30789 $206.2591504ͲH30789 EW5YRCLOUDNBDAHRH30789 $552.5091301ͲH30789 EWEdu3YRCLOUDSUBSCRIPTH30789 $137.5091304ͲH30789 EW3YRCLOUDNBDAHRH30789 $347.5091011ͲH30789 EWCLOUDNBDONSITEH30789 $140.0091008ͲH30789 EWCLOUD4HRONSITEH30789 $172.5091000ͲH30789 EWCLOUDTACOSH30789 $100.0091007ͲH30789 EWCLOUD4HRAHRH30789 $148.7591004ͲH30789 EWCLOUDNBDAHRH30789$126.2591101ͲH30789 EWEdu1YRCLOUDSUBSCRIPTH30789 $68.7591300ͲH30789 EW3YRCLOUDTACOSH30789 $275.0091504ͲH31351 EW5YRCLOUDNBDAHRH31351 $602.5091300ͲH31351 EW3YRCLOUDTACOSH31351 $275.0091501ͲH31351 EWEdu5YRCLOUDSUBSCRIPTH31351 $206.25Contract No. DMS-17/18-044B Exhibit B        91007ͲH31351 EWCLOUD4HRAHRH31351 $163.7591101ͲH31351 EWEdu1YRCLOUDSUBSCRIPTH31351 $68.7591500ͲH31351 EW5YRCLOUDTACOSH31351 $433.7591004ͲH31351 EWCLOUDNBDAHRH31351 $137.5091011ͲH31351 EWCLOUDNBDONSITEH31351 $300.0091000ͲH31351 EWCLOUDTACOSH31351 $100.0091304ͲH31351 EW3YRCLOUDNBDAHRH31351 $378.7591008ͲH31351 EWCLOUD4HRONSITEH31351 $192.5091301ͲH31351 EWEdu3YRCLOUDSUBSCRIPTH31351 $137.5091500ͲH30788 EW5YRCLOUDTACOSH30788$433.7591501ͲH30788 EWEdu5YRCLOUDSUBSCRIPTH30788 $206.2591504ͲH30788 EW5YRCLOUDNBDAHRH30788 $602.5091301ͲH30788 EWEdu3YRCLOUDSUBSCRIPTH30788 $137.5091304ͲH30788 EW3YRCLOUDNBDAHRH30788 $378.7591011ͲH30788 EWCLOUDNBDONSITEH30788 $152.5091008ͲH30788 EWCLOUD4HRONSITEH30788 $192.5091007ͲH30788 EWCLOUD4HRAHRH30788 $163.7591004ͲH30788 EWCLOUDNBDAHRH30788 $137.5091101ͲH30788 EWEdu1YRCLOUDSUBSCRIPTH30788 $68.7591000ͲH30788 EWCLOUDTACOSH30788$100.0091300ͲH30788 EW3YRCLOUDTACOSH30788 $275.0091500ͲH30785 EW5YRCLOUDTACOSH30785 $433.7591501ͲH30785 EWEdu5YRCLOUDSUBSCRIPTH30785 $206.2591504ͲH30785 EW5YRCLOUDNBDAHRH30785 $602.5091300ͲH30785 EW3YRCLOUDTACOSH30785 $275.0091000ͲH30785 EWCLOUDTACOSH30785 $100.0091301ͲH30785 EWEdu3YRCLOUDSUBSCRIPTH30785 $137.5091304ͲH30785 EW3YRCLOUDNBDAHRH30785 $378.7591011ͲH30785 EWCLOUDNBDONSITEH30785$152.5091008ͲH30785 EWCLOUD4HRONSITEH30785 $192.5091004ͲH30785 EWCLOUDNBDAHRH30785 $137.5091101ͲH30785 EWEdu1YRCLOUDSUBSCRIPTH30785 $68.7591007ͲH30785 EWCLOUD4HRAHRH30785 $163.7591501ͲH30787 EWEdu5YRCLOUDSUBSCRIPTH30787 $206.25Contract No. DMS-17/18-044B Exhibit B        91500ͲH30787 EW5YRCLOUDTACOSH30787 $433.7591504ͲH30787 EW5YRCLOUDNBDAHRH30787 $602.5091301ͲH30787 EWEdu3YRCLOUDSUBSCRIPTH30787 $137.5091011ͲH30787 EWCLOUDNBDONSITEH30787 $152.5091304ͲH30787 EW3YRCLOUDNBDAHRH30787 $378.7591008ͲH30787 EWCLOUD4HRONSITEH30787 $192.5091007ͲH30787 EWCLOUD4HRAHRH30787 $163.7591004ͲH30787 EWCLOUDNBDAHRH30787 $137.5091101ͲH30787 EWEdu1YRCLOUDSUBSCRIPTH30787 $68.7591000ͲH30787 EWCLOUDTACOSH30787$100.0091300ͲH30787 EW3YRCLOUDTACOSH30787 $275.0091301ͲH31204 EWEdu3YRCLOUDSUBSCRIPTH31204 $137.5091300ͲH31204 EW3YRCLOUDTACOSH31204 $275.0091101ͲH31204 EWEdu1YRCLOUDSUBSCRIPTH31204 $68.7591011ͲH31204 EWCLOUDNBDONSITEH31204 $152.5091008ͲH31204 EWCLOUD4HRONSITEH31204 $192.5091007ͲH31204 EWCLOUD4HRAHRH31204 $163.7591004ͲH31204 EWCLOUDNBDAHRH31204 $137.5091000ͲH31204 EWCLOUDTACOSH31204 $100.0091504ͲH31204EW5YRCLOUDNBDAHRH31204 $602.5091501ͲH31204 EWEdu5YRCLOUDSUBSCRIPTH31204 $206.2591500ͲH31204 EW5YRCLOUDTACOSH31204 $433.7591304ͲH31204 EW3YRCLOUDNBDAHRH31204 $378.7591504ͲH30781 EW5YRCLOUDNBDAHRH30781 $602.5091501ͲH30781 EWEdu5YRCLOUDSUBSCRIPTH30781 $206.2591500ͲH30781 EW5YRCLOUDTACOSH30781 $433.7591000ͲH30781 EWCLOUDTACOSH30781 $100.0091300ͲH30781 EW3YRCLOUDTACOSH30781$275.0091301ͲH30781 EWEdu3YRCLOUDSUBSCRIPTH30781 $137.5091304ͲH30781 EW3YRCLOUDNBDAHRH30781 $378.7591011ͲH30781 EWCLOUDNBDONSITEH30781 $152.5091008ͲH30781 EWCLOUD4HRONSITEH30781 $192.5091101ͲH30781 EWEdu1YRCLOUDSUBSCRIPTH30781 $68.7591004ͲH30781 EWCLOUDNBDAHRH30781 $137.50Contract No. DMS-17/18-044B Exhibit B        91007ͲH30781 EWCLOUD4HRAHRH30781 $163.7591504ͲH31352 EW5YRCLOUDNBDAHRH31352 $602.5091300ͲH31352 EW3YRCLOUDTACOSH31352 $275.0091501ͲH31352 EWEdu5YRCLOUDSUBSCRIPTH31352 $206.2591007ͲH31352 EWCLOUD4HRAHRH31352 $163.7591101ͲH31352 EWEdu1YRCLOUDSUBSCRIPTH31352 $68.7591500ͲH31352 EW5YRCLOUDTACOSH31352 $433.7591004ͲH31352 EWCLOUDNBDAHRH31352 $137.5091011ͲH31352 EWCLOUDNBDONSITEH31352 $152.5091000ͲH31352 EWCLOUDTACOSH31352$100.0091304ͲH31352 EW3YRCLOUDNBDAHRH31352 $378.7591008ͲH31352 EWCLOUD4HRONSITEH31352 $192.5091301ͲH31352 EWEdu3YRCLOUDSUBSCRIPTH31352 $137.5091504ͲH30780 EW5YRCLOUDNBDAHRH30780 $602.5091501ͲH30780 EWEdu5YRCLOUDSUBSCRIPTH30780 $206.2591500ͲH30780 EW5YRCLOUDTACOSH30780 $433.7591300ͲH30780 EW3YRCLOUDTACOSH30780 $275.0091301ͲH30780 EWEdu3YRCLOUDSUBSCRIPTH30780 $137.5091304ͲH30780 EW3YRCLOUDNBDAHRH30780$378.7591011ͲH30780 EWCLOUDNBDONSITEH30780 $152.5091008ͲH30780 EWCLOUD4HRONSITEH30780 $192.5091101ͲH30780 EWEdu1YRCLOUDSUBSCRIPTH30780 $68.7591004ͲH30780 EWCLOUDNBDAHRH30780 $137.5091007ͲH30780 EWCLOUD4HRAHRH30780 $163.7591000ͲH30780 EWCLOUDTACOSH30780 $100.0091504ͲH30779 EW5YRCLOUDNBDAHRH30779 $602.5091500ͲH30779 EW5YRCLOUDTACOSH30779 $433.7591501ͲH30779 EWEdu5YRCLOUDSUBSCRIPTH30779 $206.2591007ͲH30779 EWCLOUD4HRAHRH30779$163.7591300ͲH30779 EW3YRCLOUDTACOSH30779 $275.0091301ͲH30779 EWEdu3YRCLOUDSUBSCRIPTH30779 $137.5091304ͲH30779 EW3YRCLOUDNBDAHRH30779 $378.7591011ͲH30779 EWCLOUDNBDONSITEH30779 $152.5091008ͲH30779 EWCLOUD4HRONSITEH30779 $192.50Contract No. DMS-17/18-044B Exhibit B        91101ͲH30779 EWEdu1YRCLOUDSUBSCRIPTH30779 $68.7591004ͲH30779 EWCLOUDNBDAHRH30779 $137.5091000ͲH30779 EWCLOUDTACOSH30779 $100.0091501ͲH30786 EWEdu5YRCLOUDSUBSCRIPTH30786 $206.2591500ͲH30786 EW5YRCLOUDTACOSH30786 $433.7591504ͲH30786 EW5YRCLOUDNBDAHRH30786 $602.5091300ͲH30786 EW3YRCLOUDTACOSH30786 $275.0091301ͲH30786 EWEdu3YRCLOUDSUBSCRIPTH30786 $137.5091304ͲH30786 EW3YRCLOUDNBDAHRH30786 $378.7591011ͲH30786 EWCLOUDNBDONSITEH30786$152.5091008ͲH30786 EWCLOUD4HRONSITEH30786 $192.5091000ͲH30786 EWCLOUDTACOSH30786 $100.0091007ͲH30786 EWCLOUD4HRAHRH30786 $163.7591004ͲH30786 EWCLOUDNBDAHRH30786 $137.5091101ͲH30786 EWEdu1YRCLOUDSUBSCRIPTH30786 $68.7591504ͲH31356 EW5YRCLOUDNBDAHRH31356 $827.5091300ͲH31356 EW3YRCLOUDTACOSH31356 $275.0091007ͲH31356 EWCLOUD4HRAHRH31356 $237.5091501ͲH31356 EWEdu5YRCLOUDSUBSCRIPTH31356 $206.2591101ͲH31356EWEdu1YRCLOUDSUBSCRIPTH31356 $68.7591500ͲH31356 EW5YRCLOUDTACOSH31356 $435.0091004ͲH31356 EWCLOUDNBDAHRH31356 $187.5091011ͲH31356 EWCLOUDNBDONSITEH31356 $212.5091304ͲH31356 EW3YRCLOUDNBDAHRH31356 $518.7591000ͲH31356 EWCLOUDTACOSH31356 $100.0091008ͲH31356 EWCLOUD4HRONSITEH31356 $281.2591301ͲH31356 EWEdu3YRCLOUDSUBSCRIPTH31356 $137.5091504ͲH30777 EW5YRCLOUDNBDAHRH30777 $827.5091501ͲH30777 EWEdu5YRCLOUDSUBSCRIPTH30777$206.2591500ͲH30777 EW5YRCLOUDTACOSH30777 $435.0091004ͲH30777 EWCLOUDNBDAHRH30777 $187.5091007ͲH30777 EWCLOUD4HRAHRH30777 $237.5091300ͲH30777 EW3YRCLOUDTACOSH30777 $275.0091301ͲH30777 EWEdu3YRCLOUDSUBSCRIPTH30777 $137.50Contract No. DMS-17/18-044B Exhibit B        91304ͲH30777 EW3YRCLOUDNBDAHRH30777 $518.7591011ͲH30777 EWCLOUDNBDONSITEH30777 $212.5091008ͲH30777 EWCLOUD4HRONSITEH30777 $281.2591101ͲH30777 EWEdu1YRCLOUDSUBSCRIPTH30777 $68.7591000ͲH30777 EWCLOUDTACOSH30777 $100.0091304ͲH31127 EW3YRCLOUDNBDAHRH31127 $518.7591504ͲH31127 EW5YRCLOUDNBDAHRH31127 $827.5091501ͲH31127 EWEdu5YRCLOUDSUBSCRIPTH31127 $206.2591500ͲH31127 EW5YRCLOUDTACOSH31127 $435.0091008ͲH31127 EWCLOUD4HRONSITEH31127$281.2591301ͲH31127 EWEdu3YRCLOUDSUBSCRIPTH31127 $137.5091007ͲH31127 EWCLOUD4HRAHRH31127 $237.5091000ͲH31127 EWCLOUDTACOSH31127 $100.0091004ͲH31127 EWCLOUDNBDAHRH31127 $187.5091300ͲH31127 EW3YRCLOUDTACOSH31127 $275.0091101ͲH31127 EWEdu1YRCLOUDSUBSCRIPTH31127 $68.7591011ͲH31127 EWCLOUDNBDONSITEH31127 $212.5091500ͲH30776 EW5YRCLOUDTACOSH30776 $435.0091504ͲH30776 EW5YRCLOUDNBDAHRH30776$827.5091501ͲH30776 EWEdu5YRCLOUDSUBSCRIPTH30776 $206.2591004ͲH30776 EWCLOUDNBDAHRH30776 $187.5091007ͲH30776 EWCLOUD4HRAHRH30776 $237.5091301ͲH30776 EWEdu3YRCLOUDSUBSCRIPTH30776 $137.5091300ͲH30776 EW3YRCLOUDTACOSH30776 $275.0091304ͲH30776 EW3YRCLOUDNBDAHRH30776 $518.7591101ͲH30776 EWEdu1YRCLOUDSUBSCRIPTH30776 $68.7591011ͲH30776 EWCLOUDNBDONSITEH30776 $212.5091008ͲH30776 EWCLOUD4HRONSITEH30776 $281.2591000ͲH30776 EWCLOUDTACOSH30776$100.0091504ͲH30778 EW5YRCLOUDNBDAHRH30778 $827.5091500ͲH30778 EW5YRCLOUDTACOSH30778 $435.0091501ͲH30778 EWEdu5YRCLOUDSUBSCRIPTH30778 $206.2591007ͲH30778 EWCLOUD4HRAHRH30778 $237.5091300ͲH30778 EW3YRCLOUDTACOSH30778 $275.00Contract No. DMS-17/18-044B Exhibit B        91301ͲH30778 EWEdu3YRCLOUDSUBSCRIPTH30778 $137.5091304ͲH30778 EW3YRCLOUDNBDAHRH30778 $518.7591101ͲH30778 EWEdu1YRCLOUDSUBSCRIPTH30778 $68.7591011ͲH30778 EWCLOUDNBDONSITEH30778 $212.5091008ͲH30778 EWCLOUD4HRONSITEH30778 $281.2591004ͲH30778 EWCLOUDNBDAHRH30778 $187.5091000ͲH30778 EWCLOUDTACOSH30778 $100.0091504ͲH31355 EW5YRCLOUDNBDAHRH31355 $827.5091300ͲH31355 EW3YRCLOUDTACOSH31355 $275.0091007ͲH31355 EWCLOUD4HRAHRH31355$237.5091501ͲH31355 EWEdu5YRCLOUDSUBSCRIPTH31355 $206.2591101ͲH31355 EWEdu1YRCLOUDSUBSCRIPTH31355 $68.7591500ͲH31355 EW5YRCLOUDTACOSH31355 $435.0091004ͲH31355 EWCLOUDNBDAHRH31355 $187.5091011ͲH31355 EWCLOUDNBDONSITEH31355 $140.0091304ͲH31355 EW3YRCLOUDNBDAHRH31355 $518.7591000ͲH31355 EWCLOUDTACOSH31355 $100.0091008ͲH31355 EWCLOUD4HRONSITEH31355 $281.2591301ͲH31355 EWEdu3YRCLOUDSUBSCRIPTH31355 $137.5091500ͲH30775 EW5YRCLOUDTACOSH30775$435.0091504ͲH30775 EW5YRCLOUDNBDAHRH30775 $827.5091501ͲH30775 EWEdu5YRCLOUDSUBSCRIPTH30775 $206.2591011ͲH30775 EWCLOUDNBDONSITEH30775 $212.5091008ͲH30775 EWCLOUD4HRONSITEH30775 $281.2591004ͲH30775 EWCLOUDNBDAHRH30775 $187.5091007ͲH30775 EWCLOUD4HRAHRH30775 $237.5091301ͲH30775 EWEdu3YRCLOUDSUBSCRIPTH30775 $137.5091300ͲH30775 EW3YRCLOUDTACOSH30775 $275.0091101ͲH30775 EWEdu1YRCLOUDSUBSCRIPTH30775 $68.7591304ͲH30775EW3YRCLOUDNBDAHRH30775 $518.7591000ͲH30775 EWCLOUDTACOSH30775 $100.0091500ͲH30773 EW5YRCLOUDTACOSH30773 $435.0091504ͲH30773 EW5YRCLOUDNBDAHRH30773 $827.5091501ͲH30773 EWEdu5YRCLOUDSUBSCRIPTH30773 $206.25Contract No. DMS-17/18-044B Exhibit B        91011ͲH30773 EWCLOUDNBDONSITEH30773 $212.5091304ͲH30773 EW3YRCLOUDNBDAHRH30773 $518.7591008ͲH30773 EWCLOUD4HRONSITEH30773 $281.2591007ͲH30773 EWCLOUD4HRAHRH30773 $237.5091301ͲH30773 EWEdu3YRCLOUDSUBSCRIPTH30773 $137.5091300ͲH30773 EW3YRCLOUDTACOSH30773 $275.0091004ͲH30773 EWCLOUDNBDAHRH30773 $187.5091101ͲH30773 EWEdu1YRCLOUDSUBSCRIPTH30773 $68.7591000ͲH30773 EWCLOUDTACOSH30773 $100.0091504ͲH30774 EW5YRCLOUDNBDAHRH30774$827.5091500ͲH30774 EW5YRCLOUDTACOSH30774 $435.0091501ͲH30774 EWEdu5YRCLOUDSUBSCRIPTH30774 $206.2591011ͲH30774 EWCLOUDNBDONSITEH30774 $212.5091304ͲH30774 EW3YRCLOUDNBDAHRH30774 $518.7591008ͲH30774 EWCLOUD4HRONSITEH30774 $281.2591007ͲH30774 EWCLOUD4HRAHRH30774 $237.5091301ͲH30774 EWEdu3YRCLOUDSUBSCRIPTH30774 $137.5091300ͲH30774 EW3YRCLOUDTACOSH30774 $275.0091004ͲH30774 EWCLOUDNBDAHRH30774$187.5091101ͲH30774 EWEdu1YRCLOUDSUBSCRIPTH30774 $68.7591000ͲH30774 EWCLOUDTACOSH30774 $100.0091504ͲH31357 EW5YRCLOUDNBDAHRH31357 $827.5091007ͲH31357 EWCLOUD4HRAHRH31357 $237.5091501ͲH31357 EWEdu5YRCLOUDSUBSCRIPTH31357 $206.2591101ͲH31357 EWEdu1YRCLOUDSUBSCRIPTH31357 $68.7591500ͲH31357 EW5YRCLOUDTACOSH31357 $435.0091004ͲH31357 EWCLOUDNBDAHRH31357 $187.5091011ͲH31357 EWCLOUDNBDONSITEH31357 $212.5091000ͲH31357 EWCLOUDTACOSH31357$100.0091304ͲH31357 EW3YRCLOUDNBDAHRH31357 $518.7591008ͲH31357 EWCLOUD4HRONSITEH31357 $281.2591301ͲH31357 EWEdu3YRCLOUDSUBSCRIPTH31357 $137.5091300ͲH31357 EW3YRCLOUDTACOSH31357 $275.0091500ͲH30966 EW5YRCLOUDTACOSH30966 $435.00Contract No. DMS-17/18-044B Exhibit B        91504ͲH30966 EW5YRCLOUDNBDAHRH30966 $827.5091501ͲH30966 EWEdu5YRCLOUDSUBSCRIPTH30966 $206.2591304ͲH30966 EW3YRCLOUDNBDAHRH30966 $518.7591011ͲH30966 EWCLOUDNBDONSITEH30966 $212.5091301ͲH30966 EWEdu3YRCLOUDSUBSCRIPTH30966 $137.5091008ͲH30966 EWCLOUD4HRONSITEH30966 $281.2591007ͲH30966 EWCLOUD4HRAHRH30966 $237.5091000ͲH30966 EWCLOUDTACOSH30966 $100.0091004ͲH30966 EWCLOUDNBDAHRH30966 $187.5091300ͲH30966 EW3YRCLOUDTACOSH30966$275.0091101ͲH30966 EWEdu1YRCLOUDSUBSCRIPTH30966 $68.7591500ͲH30967 EW5YRCLOUDTACOSH30967 $435.0091504ͲH30967 EW5YRCLOUDNBDAHRH30967 $827.5091501ͲH30967 EWEdu5YRCLOUDSUBSCRIPTH30967 $206.2591304ͲH30967 EW3YRCLOUDNBDAHRH30967 $518.7591011ͲH30967 EWCLOUDNBDONSITEH30967 $212.5091301ͲH30967 EWEdu3YRCLOUDSUBSCRIPTH30967 $137.5091008ͲH30967 EWCLOUD4HRONSITEH30967 $281.2591007ͲH30967 EWCLOUD4HRAHRH30967 $237.5091004ͲH30967EWCLOUDNBDAHRH30967 $187.5091300ͲH30967 EW3YRCLOUDTACOSH30967 $275.0091101ͲH30967 EWEdu1YRCLOUDSUBSCRIPTH30967 $68.7591000ͲH30967 EWCLOUDTACOSH30967 $100.0091504ͲH30968 EW5YRCLOUDNBDAHRH30968 $827.5091501ͲH30968 EWEdu5YRCLOUDSUBSCRIPTH30968 $206.2591500ͲH30968 EW5YRCLOUDTACOSH30968 $435.0091011ͲH30968 EWCLOUDNBDONSITEH30968 $212.5091301ͲH30968 EWEdu3YRCLOUDSUBSCRIPTH30968 $137.5091008ͲH30968 EWCLOUD4HRONSITEH30968$281.2591007ͲH30968 EWCLOUD4HRAHRH30968 $237.5091000ͲH30968 EWCLOUDTACOSH30968 $100.0091004ͲH30968 EWCLOUDNBDAHRH30968 $187.5091300ͲH30968 EW3YRCLOUDTACOSH30968 $275.0091101ͲH30968 EWEdu1YRCLOUDSUBSCRIPTH30968 $68.75Contract No. DMS-17/18-044B Exhibit B        91304ͲH30968 EW3YRCLOUDNBDAHRH30968 $518.7591101Ͳ37101 EWEdu1YRCLOUDSUBSCRIPT37101 $68.7591504Ͳ37101 EW5YRCLOUDNBDAHR37101 $450.0091304Ͳ37101 EW3YRCLOUDNBDAHR37101 $281.2591500Ͳ37101 EW5YRCLOUDTACOS37101 $433.7591300Ͳ37101 EW3YRCLOUDTACOS37101 $275.0091501Ͳ37101 EWEdu5YRCLOUDSUBSCRIPT37101 $206.2591301Ͳ37101 EWEdu3YRCLOUDSUBSCRIPT37101 $137.5091011Ͳ37101 EWCLOUDNBDONSITE37101$110.0091008Ͳ37101 EWCLOUD4HRONSITE37101 $127.5091004Ͳ37101 EWCLOUDNBDAHR37101 $102.5091007Ͳ37101 EWCLOUD4HRAHR37101 $115.0091000Ͳ37101 EWCLOUDTACOS37101 $100.0091101Ͳ37102 EWEdu1YRCLOUDSUBSCRIPT37102 $68.7591504Ͳ37102 EW5YRCLOUDNBDAHR37102 $450.0091304Ͳ37102 EW3YRCLOUDNBDAHR37102 $281.2591500Ͳ37102 EW5YRCLOUDTACOS37102 $433.7591008Ͳ37102 EWCLOUD4HRONSITE37102$127.5091300Ͳ37102 EW3YRCLOUDTACOS37102 $275.0091501Ͳ37102 EWEdu5YRCLOUDSUBSCRIPT37102 $206.2591301Ͳ37102 EWEdu3YRCLOUDSUBSCRIPT37102 $137.5091011Ͳ37102 EWCLOUDNBDONSITE37102 $110.0091004Ͳ37102 EWCLOUDNBDAHR37102 $102.5091007Ͳ37102 EWCLOUD4HRAHR37102 $115.0091000Ͳ37102 EWCLOUDTACOS37102 $100.0091101Ͳ37111 EWEdu1YRCLOUDSUBSCRIPT37111 $68.7591304Ͳ37111 EW3YRCLOUDNBDAHR37111 $316.2591504Ͳ37111EW5YRCLOUDNBDAHR37111 $501.2591500Ͳ37111 EW5YRCLOUDTACOS37111 $433.7591300Ͳ37111 EW3YRCLOUDTACOS37111 $275.0091501Ͳ37111 EWEdu5YRCLOUDSUBSCRIPT37111 $206.2591301Ͳ37111 EWEdu3YRCLOUDSUBSCRIPT37111 $137.5091011Ͳ37111 EWCLOUDNBDONSITE37111 $131.2591008Ͳ37111 EWCLOUD4HRONSITE37111 $156.25Contract No. DMS-17/18-044B Exhibit B        91007Ͳ37111 EWCLOUD4HRAHR37111 $137.5091000Ͳ37111 EWCLOUDTACOS37111 $100.0091004Ͳ37111 EWCLOUDNBDAHR37111 $118.7591101Ͳ37112 EWEdu1YRCLOUDSUBSCRIPT37112 $68.7591304Ͳ37112 EW3YRCLOUDNBDAHR37112 $316.2591504Ͳ37112 EW5YRCLOUDNBDAHR37112 $501.2591500Ͳ37112 EW5YRCLOUDTACOS37112 $433.7591008Ͳ37112 EWCLOUD4HRONSITE37112 $156.2591300Ͳ37112 EW3YRCLOUDTACOS37112$275.0091501Ͳ37112 EWEdu5YRCLOUDSUBSCRIPT37112 $206.2591301Ͳ37112 EWEdu3YRCLOUDSUBSCRIPT37112 $137.5091011Ͳ37112 EWCLOUDNBDONSITE37112 $131.2591007Ͳ37112 EWCLOUD4HRAHR37112 $137.5091000Ͳ37112 EWCLOUDTACOS37112 $100.0091004Ͳ37112 EWCLOUDNBDAHR37112 $118.7591304Ͳ37113 EW3YRCLOUDNBDAHR37113 $358.7591504Ͳ37113 EW5YRCLOUDNBDAHR37113 $568.7591500Ͳ37113 EW5YRCLOUDTACOS37113$433.7591008Ͳ37113 EWCLOUD4HRONSITE37113 $181.2591300Ͳ37113 EW3YRCLOUDTACOS37113 $275.0091501Ͳ37113 EWEdu5YRCLOUDSUBSCRIPT37113 $206.2591301Ͳ37113 EWEdu3YRCLOUDSUBSCRIPT37113 $137.5091011Ͳ37113 EWCLOUDNBDONSITE37113 $145.0091101Ͳ37113 EWEdu1YRCLOUDSUBSCRIPT37113 $68.7591007Ͳ37113 EWCLOUD4HRAHR37113 $155.0091000Ͳ37113 EWCLOUDTACOS37113 $100.0091004Ͳ37113 EWCLOUDNBDAHR37113 $130.0091304Ͳ37114 EW3YRCLOUDNBDAHR37114$358.7591500Ͳ37114 EW5YRCLOUDTACOS37114 $433.7591300Ͳ37114 EW3YRCLOUDTACOS37114 $275.0091501Ͳ37114 EWEdu5YRCLOUDSUBSCRIPT37114 $206.2591301Ͳ37114 EWEdu3YRCLOUDSUBSCRIPT37114 $137.5091011Ͳ37114 EWCLOUDNBDONSITE37114 $145.0091008Ͳ37114 EWCLOUD4HRONSITE37114 $181.25Contract No. DMS-17/18-044B Exhibit B        91101Ͳ37114 EWEdu1YRCLOUDSUBSCRIPT37114 $68.7591504Ͳ37114 EW5YRCLOUDNBDAHR37114 $568.7591007Ͳ37114 EWCLOUD4HRAHR37114 $155.0091000Ͳ37114 EWCLOUDTACOS37114 $100.0091004Ͳ37114 EWCLOUDNBDAHR37114 $130.0091500Ͳ37121 EW5YRCLOUDTACOS37121 $435.0091300Ͳ37121 EW3YRCLOUDTACOS37121 $275.0091008Ͳ37121 EWCLOUD4HRONSITE37121 $243.7591501Ͳ37121 EWEdu5YRCLOUDSUBSCRIPT37121 $206.2591301Ͳ37121EWEdu3YRCLOUDSUBSCRIPT37121 $137.5091011Ͳ37121 EWCLOUDNBDONSITE37121 $187.5091101Ͳ37121 EWEdu1YRCLOUDSUBSCRIPT37121 $68.7591504Ͳ37121 EW5YRCLOUDNBDAHR37121 $721.2591304Ͳ37121 EW3YRCLOUDNBDAHR37121 $452.5091000Ͳ37121 EWCLOUDTACOS37121 $100.0091004Ͳ37121 EWCLOUDNBDAHR37121 $163.7591007Ͳ37121 EWCLOUD4HRAHR37121 $200.0091500Ͳ37122 EW5YRCLOUDTACOS37122 $435.0091300Ͳ37122EW3YRCLOUDTACOS37122 $275.0091501Ͳ37122 EWEdu5YRCLOUDSUBSCRIPT37122 $206.2591301Ͳ37122 EWEdu3YRCLOUDSUBSCRIPT37122 $137.5091011Ͳ37122 EWCLOUDNBDONSITE37122 $187.5091008Ͳ37122 EWCLOUD4HRONSITE37122 $243.7591101Ͳ37122 EWEdu1YRCLOUDSUBSCRIPT37122 $68.7591504Ͳ37122 EW5YRCLOUDNBDAHR37122 $721.2591304Ͳ37122 EW3YRCLOUDNBDAHR37122 $452.5091000Ͳ37122 EWCLOUDTACOS37122 $100.0091004Ͳ37122 EWCLOUDNBDAHR37122$163.7591007Ͳ37122 EWCLOUD4HRAHR37122 $200.0091500Ͳ37123 EW5YRCLOUDTACOS37123 $435.0091300Ͳ37123 EW3YRCLOUDTACOS37123 $275.0091007Ͳ37123 EWCLOUD4HRAHR37123 $200.0091008Ͳ37123 EWCLOUD4HRONSITE37123 $243.7591501Ͳ37123 EWEdu5YRCLOUDSUBSCRIPT37123 $206.25Contract No. DMS-17/18-044B Exhibit B        91011Ͳ37123 EWCLOUDNBDONSITE37123 $187.5091301Ͳ37123 EWEdu3YRCLOUDSUBSCRIPT37123 $137.5091504Ͳ37123 EW5YRCLOUDNBDAHR37123 $721.2591304Ͳ37123 EW3YRCLOUDNBDAHR37123 $452.5091101Ͳ37123 EWEdu1YRCLOUDSUBSCRIPT37123 $68.7591000Ͳ37123 EWCLOUDTACOS37123 $100.0091004Ͳ37123 EWCLOUDNBDAHR37123 $163.7591500Ͳ37124 EW5YRCLOUDTACOS37124 $435.0091300Ͳ37124 EW3YRCLOUDTACOS37124$275.0091011Ͳ37124 EWCLOUDNBDONSITE37124 $187.5091501Ͳ37124 EWEdu5YRCLOUDSUBSCRIPT37124 $206.2591301Ͳ37124 EWEdu3YRCLOUDSUBSCRIPT37124 $137.5091007Ͳ37124 EWCLOUD4HRAHR37124 $200.0091008Ͳ37124 EWCLOUD4HRONSITE37124 $243.7591504Ͳ37124 EW5YRCLOUDNBDAHR37124 $721.2591304Ͳ37124 EW3YRCLOUDNBDAHR37124 $452.5091101Ͳ37124 EWEdu1YRCLOUDSUBSCRIPT37124 $68.7591000Ͳ37124 EWCLOUDTACOS37124 $100.0091004Ͳ37124 EWCLOUDNBDAHR37124$163.7591504ͲH31335 EW5YRCLOUDNBDAHRH31335 $675.0091500ͲH31335 EW5YRCLOUDTACOSH31335 $293.7591304ͲH31335 EW3YRCLOUDNBDAHRH31335 $425.0091300ͲH31335 EW3YRCLOUDTACOSH31335 $187.5091011ͲH31335 EWCLOUDNBDONSITEH31335 $175.0091008ͲH31335 EWCLOUD4HRONSITEH31335 $225.0091007ͲH31335 EWCLOUD4HRAHRH31335 $187.5091004ͲH31335 EWCLOUDNBDAHRH31335$156.2591000ͲH31335 EWCLOUDTACOSH31335 $68.7591504ͲH30970 EW5YRCLOUDNBDAHRH30970 $675.0091500ͲH30970 EW5YRCLOUDTACOSH30970 $293.7591304ͲH30970 EW3YRCLOUDNBDAHRH30970 $425.0091300ͲH30970 EW3YRCLOUDTACOSH30970 $187.5091011ͲH30970 EWCLOUDNBDONSITEH30970 $175.0091008ͲH30970 EWCLOUD4HRONSITEH30970 $225.00Contract No. DMS-17/18-044B Exhibit B        91007ͲH30970 EWCLOUD4HRAHRH30970 $187.5091004ͲH30970 EWCLOUDNBDAHRH30970 $156.2591000ͲH30970 EWCLOUDTACOSH30970 $68.7591501ͲH30971 EWEdu51YRCLOUDSUBSCRIPTH30971 $206.2591301ͲH30971 EWEdu3YRCLOUDSUBSCRIPTH30971 $137.5091101ͲH30971 EWEdu1YRCLOUDSUBSCRIPTH30971 $68.7591504ͲH30971 EW5YRCLOUDNBDAHRH30971 $675.0091500ͲH30971 EW5YRCLOUDTACOSH30971 $293.7591304ͲH30971 EW3YRCLOUDNBDAHRH30971 $425.0091300ͲH30971 EW3YRCLOUDTACOSH30971$187.5091011ͲH30971 EWCLOUDNBDONSITEH30971 $175.0091008ͲH30971 EWCLOUD4HRONSITEH30971 $225.0091007ͲH30971 EWCLOUD4HRAHRH30971 $187.5091004ͲH30971 EWCLOUDNBDAHRH30971 $156.2591000ͲH30971 EWCLOUDTACOSH30971 $68.7591504ͲH30972 EW5YRCLOUDNBDAHRH30972 $675.0091500ͲH30972 EW5YRCLOUDTACOSH30972 $293.7591304ͲH30972 EW3YRCLOUDNBDAHRH30972$425.0091300ͲH30972 EW3YRCLOUDTACOSH30972 $187.5091011ͲH30972 EWCLOUDNBDONSITEH30972 $175.0091008ͲH30972 EWCLOUD4HRONSITEH30972 $225.0091007ͲH30972 EWCLOUD4HRAHRH30972 $187.5091004ͲH30972 EWCLOUDNBDAHRH30972 $156.2591000ͲH30972 EWCLOUDTACOSH30972 $68.7591011ͲH31348 EWCLOUDNBDONSITEH31348 $218.7591501ͲH31348 EWEdu5YRCLOUDSUBSCRIPTH31348 $206.2591301ͲH31348 EWEdu3YRCLOUDSUBSCRIPTH31348 $137.5091007ͲH31348EWCLOUD4HRAHRH31348 $237.5091504ͲH31348 EW5YRCLOUDNBDAHRH31348 $845.0091304ͲH31348 EW3YRCLOUDNBDAHRH31348 $528.7591101ͲH31348 EWEdu1YRCLOUDSUBSCRIPTH31348 $68.7591500ͲH31348 EW5YRCLOUDTACOSH31348 $435.0091300ͲH31348 EW3YRCLOUDTACOSH31348 $275.0091008ͲH31348 EWCLOUD4HRONSITEH31348 $287.50Contract No. DMS-17/18-044B Exhibit B        91000ͲH31348 EWCLOUDTACOSH31348 $100.0091004ͲH31348 EWCLOUDNBDAHRH31348 $191.25PͲ8533Ͳ68SB30ͲIL EW5YRCLOUDNBDAHRAP853368SB30IL $845.00PͲ8533Ͳ68SB30ͲIL EWEdu5YRCLOUDSUBSCRIPTAP8533IL $206.25PͲ8533Ͳ68SB30ͲIL EW3YRCLOUDTACOSAP853368SB30IL $275.00PͲ8533Ͳ68SB30ͲIL EWEdu1YRCLOUDSUBSCRIPTAP8533IL $68.75PͲ8533Ͳ68SB30ͲIL EWCLOUDNBDONSITEAP853368SB30IL $218.75PͲ8533Ͳ68SB30ͲIL EWCLOUD4HRONSITEAP853368SB30IL $287.50PͲ8533Ͳ68SB30ͲIL EWCLOUD4HRAHRAP853368SB30IL $237.50PͲ8533Ͳ68SB30ͲIL EWCLOUDNBDAHRAP853368SB30IL $191.25PͲ8533Ͳ68SB30ͲIL EWCLOUDTACOSAP853368SB30IL $100.00PͲ8533Ͳ68SB30ͲIL EW5YRCLOUDTACOSAP853368SB30IL $435.00PͲ8533Ͳ68SB30ͲIL EW3YRCLOUDNBDAHRAP853368SB30IL $528.75PͲ8533Ͳ68SB30ͲIL EWEdu3YRCLOUDSUBSCRIPTAP8533IL $137.5091300ͲH30974 EW3YRCLOUDTACOSH30974 $275.0091008ͲH30974 EWCLOUD4HRONSITEH30974 $287.5091011ͲH30974 EWCLOUDNBDONSITEH30974 $218.7591501ͲH30974 EWEdu5YRCLOUDSUBSCRIPTH30974 $206.2591301ͲH30974 EWEdu3YRCLOUDSUBSCRIPTH30974 $137.5091007ͲH30974 EWCLOUD4HRAHRH30974 $237.5091504ͲH30974 EW5YRCLOUDNBDAHRH30974 $845.0091304ͲH30974 EW3YRCLOUDNBDAHRH30974 $528.7591101ͲH30974EWEdu1YRCLOUDSUBSCRIPTH30974 $68.7591500ͲH30974 EW5YRCLOUDTACOSH30974 $435.0091000ͲH30974 EWCLOUDTACOSH30974 $100.0091004ͲH30974 EWCLOUDNBDAHRH30974 $191.2591011ͲH31349 EWCLOUDNBDONSITEH31349 $218.7591501ͲH31349 EWEdu5YRCLOUDSUBSCRIPTH31349 $206.2591301ͲH31349 EWEdu3YRCLOUDSUBSCRIPTH31349 $137.5091007ͲH31349 EWCLOUD4HRAHRH31349 $237.5091504ͲH31349 EW5YRCLOUDNBDAHRH31349 $845.0091304ͲH31349 EW3YRCLOUDNBDAHRH31349$528.7591101ͲH31349 EWEdu1YRCLOUDSUBSCRIPTH31349 $68.7591500ͲH31349 EW5YRCLOUDTACOSH31349 $435.00Contract No. DMS-17/18-044B Exhibit B        91300ͲH31349 EW3YRCLOUDTACOSH31349 $275.0091008ͲH31349 EWCLOUD4HRONSITEH31349 $287.5091000ͲH31349 EWCLOUDTACOSH31349 $100.0091004ͲH31349 EWCLOUDNBDAHRH31349 $191.2591008ͲH30977 EWCLOUD4HRONSITEH30977 $287.5091300ͲH30977 EW3YRCLOUDTACOSH30977 $275.0091007ͲH30977 EWCLOUD4HRAHRH30977 $237.5091011ͲH30977 EWCLOUDNBDONSITEH30977 $218.7591501ͲH30977 EWEdu5YRCLOUDSUBSCRIPTH30977 $206.2591301ͲH30977EWEdu3YRCLOUDSUBSCRIPTH30977 $137.5091504ͲH30977 EW5YRCLOUDNBDAHRH30977 $845.0091304ͲH30977 EW3YRCLOUDNBDAHRH30977 $528.7591101ͲH30977 EWEdu1YRCLOUDSUBSCRIPTH30977 $68.7591500ͲH30977 EW5YRCLOUDTACOSH30977 $435.0091000ͲH30977 EWCLOUDTACOSH30977 $100.0091004ͲH30977 EWCLOUDNBDAHRH30977 $191.25SͲDCFͲLargeͲSͲ02 BRBWCASDCFLargeS02 $100,000.00DCFͲMediumͲSͲ02 BRBWCASDCFMediumS02 $62,500.00SͲDCFͲSmallͲSͲ02 BRBWCASDCFSmallS02 $12,500.00ͲBWCͲASͲNEͲSͲ02 BRBWCASNES02 $0.00BRͲBWCͲENTͲSͲ02 BRBWCENTS02 $31,250.00SͲCLDͲ100APͲ1YR LBSCloudSubscrip100AP1yr $8,125.00SͲCLDͲ100APͲ3YR LBSCloudSubscrip100AP3yr $21,875.00SͲCLDͲ100APͲ5YR LBSCloudSubscrip100AP5yr $35,625.00BSͲCLDͲ10APͲ1YR LBSCloudSubscrip10AP1yr $812.50BSͲCLDͲ10APͲ3YR LBSCloudSubscrip10AP3yr $2,187.50BSͲCLDͲ10APͲ5YR LBSCloudSubscrip10AP5yr $3,562.50LBSͲCLDͲ1APͲ1YR LBSCloudSubscrip1AP1yr $81.25LBSͲCLDͲ1APͲ3YR LBSCloudSubscrip1AP3yrs $218.75LBSͲCLDͲ1APͲ5YR LBSCloudSubscrip1AP5yrs $356.25BSͲCLDͲ1KAPͲ1YR LBSCloudSubscrip1000AP1yr $81,250.00BSͲCLDͲ1KAPͲ3YR LBSCloudSubscrip1000AP3yr $218,750.00BSͲCLDͲ1KAPͲ5YR LBSCloudSubscrip1000AP5yr $356,250.00LBSͲCLDͲ5APͲ1YR LBSCloudSubscrip5AP1yr $406.25Contract No. DMS-17/18-044B Exhibit B        LBSͲCLDͲ5APͲ3YR LBSCloudSubscrip5AP3yrs $1,093.75LBSͲCLDͲ5APͲ5YR LBSCloudSubscrip5AP5yrs $1,781.25ͲLVSTSͲ100KͲ1YR LBSLVSTS100K1YR $31,243.75BSͲLVSTSͲ1MͲ1YR LBSLVSTS1M1YR $168,743.75ͲLVSTSͲ250KͲ1YR LBSLVSTS250K1YR $56,243.75ͲLVSTSͲ500KͲ1YR LBSLVSTS500K1YR $91,243.75ͲSVSTSͲ100KͲ1YR LBSSVSTS100K1YR $16,243.75BSͲSVSTSͲ1MͲ1YR LBSSVSTS1M1YR $112,493.75ͲSVSTSͲ250KͲ1YR LBSSVSTS250K1YR $37,493.75ͲSVSTSͲ500KͲ1YR LBSSVSTS500K1YR $62,493.7597403ͲS20245 EWANALYTICS100KFLOWS20245 $35,137.5097403ͲS20246 EWANALYTICS1MFLOWS20246 $73,000.0097403ͲS20247 EWANALYTICS3MFLOWS20247 $108,012.5097403ͲS20248 EWANALYTICS500KFLOWS20248 $61,825.0097403ͲS20296 EWANALYTICS50KFLOWS20296 $34,362.501504ͲX465Ͳ24MU EW5YRCLOUDNBDAHRX46524MU $4,383.751008ͲX465Ͳ24MU EWCLOUD4HRONSITEX46524MU $1,862.501500ͲX465Ͳ24MU EW5YRCLOUDTACOSX46524MU $3,618.751007ͲX465Ͳ24MU EWCLOUD4HRAHRX46524MU $1,522.501304ͲX465Ͳ24MU EW3YRCLOUDNBDAHRX46524MU $2,722.501004ͲX465Ͳ24MU EWCLOUDNBDAHRX46524MU $977.501300ͲX465Ͳ24MU EW3YRCLOUDTACOSX46524MU $2,248.751000ͲX465Ͳ24MU EWCLOUDTACOSX46524MU $807.501011ͲX465Ͳ24MU EWCLOUDNBDONSITEX46524MU $1,182.5091000ͲH35315 EWCLOUDTACOSH35315 $807.5091504ͲH35315 EW5YRCLOUDNBDAHRH35315 $4,305.0091011ͲH35315 EWCLOUDNBDONSITEH35315 $1,160.0091008ͲH35315 EWCLOUD4HRONSITEH35315 $1,827.5091500ͲH35315 EW5YRCLOUDTACOSH35315 $3,618.7591007ͲH35315 EWCLOUD4HRAHRH35315 $1,493.7591304ͲH35315 EW3YRCLOUDNBDAHRH35315 $2,673.7591004ͲH35315 EWCLOUDNBDAHRH35315$960.0091300ͲH35315 EW3YRCLOUDTACOSH35315 $2,248.7591504ͲH35361 EW5YRCLOUDNBDAHRH35361 $4,305.00Contract No. DMS-17/18-044B Exhibit B        91501ͲH35361 EWEdu5YRCLOUDSUBSCRIPTH35361 $206.2591304ͲH35361 EW3YRCLOUDNBDAHRH35361 $2,673.7591300ͲH35361 EW3YRCLOUDTACOSH35361 $2,248.7591007ͲH35361 EWCLOUD4HRAHRH35361 $1,493.7591000ͲH35361 EWCLOUDTACOSH35361 $807.5091500ͲH35361 EW5YRCLOUDTACOSH35361 $3,618.7591301ͲH35361 EWEdu3YRCLOUDSUBSCRIPTH35361 $137.5091101ͲH35361 EWEdu1YRCLOUDSUBSCRIPTH35361 $68.7591011ͲH35361 EWCLOUDNBDONSITEH35361 $1,160.0091008ͲH35361 EWCLOUD4HRONSITEH35361$1,827.5091004ͲH35361 EWCLOUDNBDAHRH35361 $960.0091504ͲH35323 EW5YRCLOUDNBDAHRH35323 $4,305.0091008ͲH35323 EWCLOUD4HRONSITEH35323 $1,827.5091500ͲH35323 EW5YRCLOUDTACOSH35323 $3,618.7591007ͲH35323 EWCLOUD4HRAHRH35323 $1,493.7591304ͲH35323 EW3YRCLOUDNBDAHRH35323 $2,673.7591004ͲH35323 EWCLOUDNBDAHRH35323 $960.0091300ͲH35323 EW3YRCLOUDTACOSH35323$2,248.7591000ͲH35323 EWCLOUDTACOSH35323 $807.5091011ͲH35323 EWCLOUDNBDONSITEH35323 $1,160.0091504ͲH35360 EW5YRCLOUDNBDAHRH35360 $4,383.7591501ͲH35360 EWEdu5YRCLOUDSUBSCRIPTH35360 $206.2591000ͲH35360 EWCLOUDTACOSH35360 $807.5091300ͲH35360 EW3YRCLOUDTACOSH35360 $2,248.7591011ͲH35360 EWCLOUDNBDONSITEH35360 $1,182.5091007ͲH35360 EWCLOUD4HRAHRH35360 $1,522.5091500ͲH35360 EW5YRCLOUDTACOSH35360$3,618.7591304ͲH35360 EW3YRCLOUDNBDAHRH35360 $2,722.5091301ͲH35360 EWEdu3YRCLOUDSUBSCRIPTH35360 $137.5091101ͲH35360 EWEdu1YRCLOUDSUBSCRIPTH35360 $68.7591008ͲH35360 EWCLOUD4HRONSITEH35360 $1,862.5091004ͲH35360 EWCLOUDNBDAHRH35360 $977.5091504ͲH35322 EW5YRCLOUDNBDAHRH35322 $4,383.7591500ͲH35322 EW5YRCLOUDTACOSH35322 $3,618.75Contract No. DMS-17/18-044B Exhibit B        91008ͲH35322 EWCLOUD4HRONSITEH35322 $1,862.5091007ͲH35322 EWCLOUD4HRAHRH35322 $1,522.5091304ͲH35322 EW3YRCLOUDNBDAHRH35322 $2,722.5091004ͲH35322 EWCLOUDNBDAHRH35322 $977.5091300ͲH35322 EW3YRCLOUDTACOSH35322 $2,248.7591000ͲH35322 EWCLOUDTACOSH35322 $807.5091011ͲH35322 EWCLOUDNBDONSITEH35322 $1,182.5091504ͲX465Ͳ24W EW5YRCLOUDNBDAHRX46524W $2,273.7591500ͲX465Ͳ24W EW5YRCLOUDTACOSX46524W $1,908.7591008ͲX465Ͳ24W EWCLOUD4HRONSITEX46524W $952.5091007ͲX465Ͳ24W EWCLOUD4HRAHRX46524W $788.7591304ͲX465Ͳ24W EW3YRCLOUDNBDAHRX46524W $1,415.0091004ͲX465Ͳ24W EWCLOUDNBDAHRX46524W $508.7591300ͲX465Ͳ24W EW3YRCLOUDTACOSX46524W $1,188.7591000ͲX465Ͳ24W EWCLOUDTACOSX46524W $427.5091011ͲX465Ͳ24W EWCLOUDNBDONSITEX46524W $621.2591504ͲH35362 EW5YRCLOUDNBDAHRH35362 $2,273.7591501ͲH35362 EWEdu5YRCLOUDSUBSCRIPTH35362 $206.2591304ͲH35362 EW3YRCLOUDNBDAHRH35362 $1,415.0091300ͲH35362 EW3YRCLOUDTACOSH35362 $1,188.7591008ͲH35362 EWCLOUD4HRONSITEH35362 $952.5091000ͲH35362 EWCLOUDTACOSH35362 $427.5091500ͲH35362 EW5YRCLOUDTACOSH35362 $1,908.7591301ͲH35362 EWEdu3YRCLOUDSUBSCRIPTH35362$137.5091101ͲH35362 EWEdu1YRCLOUDSUBSCRIPTH35362 $68.7591011ͲH35362 EWCLOUDNBDONSITEH35362 $621.2591007ͲH35362 EWCLOUD4HRAHRH35362 $788.7591004ͲH35362 EWCLOUDNBDAHRH35362 $508.7591000ͲH35318 EWCLOUDTACOSH35318 $427.5091504ͲH35318 EW5YRCLOUDNBDAHRH35318 $2,273.7591008ͲH35318 EWCLOUD4HRONSITEH35318 $952.5091500ͲH35318 EW5YRCLOUDTACOSH35318 $1,908.7591007ͲH35318 EWCLOUD4HRAHRH35318$788.7591304ͲH35318 EW3YRCLOUDNBDAHRH35318 $1,415.00Contract No. DMS-17/18-044B Exhibit B        91004ͲH35318 EWCLOUDNBDAHRH35318 $508.7591300ͲH35318 EW3YRCLOUDTACOSH35318 $1,188.7591011ͲH35318 EWCLOUDNBDONSITEH35318 $621.2591504ͲX465Ͳ48P EW5YRCLOUDNBDAHRX46548P $3,488.7591500ͲX465Ͳ48P EW5YRCLOUDTACOSX46548P $2,892.5091008ͲX465Ͳ48P EWCLOUD4HRONSITEX46548P $1,461.2591007ͲX465Ͳ48P EWCLOUD4HRAHRX46548P $1,205.0091304ͲX465Ͳ48P EW3YRCLOUDNBDAHRX46548P$2,168.7591004ͲX465Ͳ48P EWCLOUDNBDAHRX46548P $778.7591300ͲX465Ͳ48P EW3YRCLOUDTACOSX46548P $1,798.7591000ͲX465Ͳ48P EWCLOUDTACOSX46548P $646.2591011ͲX465Ͳ48P EWCLOUDNBDONSITEX46548P $938.7591008ͲH35320 EWCLOUD4HRONSITEH35320 $1,461.2591500ͲH35320 EW5YRCLOUDTACOSH35320 $2,892.5091007ͲH35320 EWCLOUD4HRAHRH35320 $1,205.0091304ͲH35320 EW3YRCLOUDNBDAHRH35320$2,168.7591004ͲH35320 EWCLOUDNBDAHRH35320 $778.7591300ͲH35320 EW3YRCLOUDTACOSH35320 $1,798.7591000ͲH35320 EWCLOUDTACOSH35320 $646.2591504ͲH35320 EW5YRCLOUDNBDAHRH35320 $3,488.7591011ͲH35320 EWCLOUDNBDONSITEH35320 $938.7591504ͲX465Ͳ48T EW5YRCLOUDNBDAHRX46548T $2,971.2591008ͲX465Ͳ48T EWCLOUD4HRONSITEX46548T $1,258.7591500ͲX465Ͳ48T EW5YRCLOUDTACOSX46548T$2,471.2591007ͲX465Ͳ48T EWCLOUD4HRAHRX46548T $1,021.2591304ͲX465Ͳ48T EW3YRCLOUDNBDAHRX46548T $1,847.5091004ͲX465Ͳ48T EWCLOUDNBDAHRX46548T $663.7591300ͲX465Ͳ48T EW3YRCLOUDTACOSX46548T $1,537.5091000ͲX465Ͳ48T EWCLOUDTACOSX46548T $552.5091011ͲX465Ͳ48T EWCLOUDNBDONSITEX46548T $797.5091500ͲH35319 EW5YRCLOUDTACOSH35319 $2,471.2591008ͲH35319EWCLOUD4HRONSITEH35319 $1,258.7591007ͲH35319 EWCLOUD4HRAHRH35319 $1,021.2591304ͲH35319 EW3YRCLOUDNBDAHRH35319 $1,847.50Contract No. DMS-17/18-044B Exhibit B        91004ͲH35319 EWCLOUDNBDAHRH35319 $663.7591300ͲH35319 EW3YRCLOUDTACOSH35319 $1,537.5091000ͲH35319 EWCLOUDTACOSH35319 $552.5091504ͲH35319 EW5YRCLOUDNBDAHRH35319 $2,971.2591011ͲH35319 EWCLOUDNBDONSITEH35319 $797.5091504ͲX465Ͳ48W EW5YRCLOUDNBDAHRX46548W $3,832.5091500ͲX465Ͳ48W EW5YRCLOUDTACOSX46548W $3,168.7591008ͲX465Ͳ48W EWCLOUD4HRONSITEX46548W $1,610.0091007ͲX465Ͳ48W EWCLOUD4HRAHRX46548W $1,326.2591304ͲX465Ͳ48W EW3YRCLOUDNBDAHRX46548W $2,381.2591004ͲX465Ͳ48W EWCLOUDNBDAHRX46548W $855.0091300ͲX465Ͳ48W EW3YRCLOUDTACOSX46548W $1,970.0091000ͲX465Ͳ48W EWCLOUDTACOSX46548W $707.5091011ͲX465Ͳ48W EWCLOUDNBDONSITEX46548W $1,031.2591504ͲH35359 EW5YRCLOUDNBDAHRH35359 $3,832.5091501ͲH35359 EWEdu5YRCLOUDSUBSCRIPTH35359 $206.2591000ͲH35359 EWCLOUDTACOSH35359 $707.5091500ͲH35359 EW5YRCLOUDTACOSH35359 $3,168.7591011ͲH35359 EWCLOUDNBDONSITEH35359 $1,031.2591007ͲH35359 EWCLOUD4HRAHRH35359 $1,326.2591004ͲH35359 EWCLOUDNBDAHRH35359 $855.0091304ͲH35359 EW3YRCLOUDNBDAHRH35359$2,381.2591301ͲH35359 EWEdu3YRCLOUDSUBSCRIPTH35359 $137.5091300ͲH35359 EW3YRCLOUDTACOSH35359 $1,970.0091101ͲH35359 EWEdu1YRCLOUDSUBSCRIPTH35359 $68.7591008ͲH35359 EWCLOUD4HRONSITEH35359 $1,610.0091008ͲH35321 EWCLOUD4HRONSITEH35321 $1,610.0091500ͲH35321 EW5YRCLOUDTACOSH35321 $3,168.7591007ͲH35321 EWCLOUD4HRAHRH35321 $1,326.2591304ͲH35321 EW3YRCLOUDNBDAHRH35321 $2,381.2591004ͲH35321 EWCLOUDNBDAHRH35321$855.0091300ͲH35321 EW3YRCLOUDTACOSH35321 $1,970.0091000ͲH35321 EWCLOUDTACOSH35321 $707.5091504ͲH35321 EW5YRCLOUDNBDAHRH35321 $3,832.50Contract No. DMS-17/18-044B Exhibit B        91011ͲH35321 EWCLOUDNBDONSITEH35321 $1,031.25Contract No. DMS-17/18-044B Exhibit B        OtherServicesPartNumberDescriptionNRCMRCF0001 10MELAN $0.00 $457.13F0002 20MELAN $0.00 $593.69F0003 50MELAN $0.00 $771.94F0004 100MELAN $0.00 $970.31F0005 200MELAN $0.00 $1,196.00F0006 500MELAN $0.00 $1,341.19F0007 1000MELAN $0.00 $1,476.31F0008 10000MELAN $0.00 $6,003.00F0009 10MDIA $0.00 $560.63F0010 20MDIA $0.00 $575.00F0011 50MDIA $0.00 $790.63F0012 100MDIA $0.00 $1,150.00F0013 200MDIA $0.00 $1,725.00F0014 500MDIA $0.00 $2,587.50F0015 1000MDIA $0.00 $3,234.38F0016 Frontier1StaticIP/30 $0.00 $0.00F0017 Frontier5StaticIP/29 $0.00 $0.00F0018 Frontier13StaticIP/28 $0.00 $14.38F0019 Frontier30StaticIP/27 $0.00 $28.75F0020 Frontier62StaticIP/26 $0.00 $43.13F0021 Frontier126StaticIP/25$0.00 $57.50F0022 Frontier254StaticIP/25 $0.00 $71.88F0023 FrontierDSLDynamicIPupto12/1 $0.00 $86.24F0024 FrontierDSLDynamicIPModem $0.00 $14.38F0025 DSLDynamicIPupto18/1 $0.00 $107.80F0026 DSLDynamicIPupto25/2 $0.00 $107.80F0027 DSLDynamicIPupto35/2 $0.00 $114.99F0028 DSLDynamicIPupto45/3 $0.00 $122.17F0029 DSLDynamicIPupto70/3 $0.00 $136.55F0030 DSLDynamicIPupto90/5$0.00 $179.67F0031 DSLStaticIPupto12/1 $0.00 $100.61Contract No. DMS-17/18-044B Exhibit B        F0032 DSLStaticIPupto18/1 $0.00 $122.17F0033 DSLStaticIPupto25/2 $0.00 $122.17F0034 DSLStaticIPupto35/2 $0.00 $129.36F0035 DSLStaticIPupto45/3 $0.00 $136.55F0036 DSLStaticIPupto70/3 $0.00 $150.92F0037 DSLStaticIPupto90/5 $0.00 $194.05F0038 DSLStaticIPModem $0.00 $14.38F0039 DSLIPBlock5 $0.00 $28.75F0040 DSLIPBlock13 $0.00 $71.88F0041 DSLIPBlock29 $0.00 $115.00F0042 FiOSDynamic25X25 $0.00 $107.81F0043 FiOSDynamic50X50$0.00 $143.75F0044 FiOSDynamic75X75 $0.00 $179.69F0045 FiOSDynamic150X150 $0.00 $294.69F0046 FiOSDynamic300X300 $0.00 $395.31F0047 FiOSDynamic500X500 $0.00 $546.25F0048 FiOSStatic25X25 $0.00 $136.56F0049 FiOSStatic50X50 $0.00 $172.50F0050 FiOSStatic75X75 $0.00 $208.44F0051 FiOSStatic150X150 $0.00 $323.44F0052 FiOSStatic300X300 $0.00 $424.06F0053 FiOSStatic500X500 $0.00 $575.00F0054 FiOSIPBlockof5 $0.00 $28.75F0055 FiOSIPBlockof13 $0.00 $71.88F0056 FiOSIPBlockof29 $0.00 $115.00F0057 FiOSIPBlockof61 $0.00 $172.50F0058 ISDNBRIInterstateACCPort $0.00 $5.18F0059 FiOSHighSpeedInternetFee$0.00 $8.61F0060 FiOSRouterFeeͲRental $0.00 $14.38F0061 FiOSRouterFeeͲPurchase $0.00 $287.54F0062 DSLHighSpeedInternetFee $0.00 $8.61F0063 DSLRouterFeeͲRental $0.00 $14.38F0064 DSLRouterFeeͲPurchase $287.60 $0.00F0065 UCaaSEliteSeat $0.00 $23.75Contract No. DMS-17/18-044B Exhibit B        F0066 Mitel6920 $0.00 $8.98F0067 Mitel6930 $0.00 $12.22F0068 Mitel6940 $0.00 $16.17F0069 112DECTwithbase $0.00 $18.69F0070 112DECTadditinoalhandset $0.00 $9.70F0071 AnalogTerminalAdapter $0.00 $5.39F0072 48vPowerAdapter(Brick) $0.00 $2.16F0073 8PortAdtranPOESwitch $0.00 $29.11F0074 24PortAdtranPOESwitch $0.00 $79.42F0075 NetVanta155048PortPOESwitch $0.00 $145.19F0076 CallerIDwithName&Number $0.00 $5.31F0077 1stVoiceMailBoxwithMessageIndicator $0.00 $13.75F0078 ExtensionMailBoxFirstBox $0.00 $12.25F0079 ExtensionMailBoxAdditionalMailBox$0.00 $5.20F0080 EnhancedMailBox $0.00 $5.00F0081 OptionalVoiceMail $0.00 $3.75F0082 B1LineͲFlatRate $0.00 $60.35F0083 B1LineͲMeasuredLine $0.00 $43.88F0084 B1LineͲMeasuredLine/Rotary $0.00 $50.02F0085 DirectoryAssistancePerCall $0.00 $1.80F0086 ISDNBRIVoice $0.00 $55.78F0087 ISDNBRIData $0.00 $68.64F0088 MiscSecondaryServiceOrderCharge $18.00 $0.00F0089 Blockof20DIDs $0.00 $11.50F0090 Blockof100DIDs $0.00 $28.75F0091 PRISecondaryServiceOrderCharge $120.00 $0.00F0092 SIPperCCS $0.00 $15.80F0093 SIPAccess1Ͳ50CCS5MB$0.00 $323.40F0094 SIPAccess51Ͳ99CCS10MB $0.00 $388.13F0095 SIPAccess100Ͳ200CCS20MB $0.00 $402.50F0096 SIPCisco4321UpTo100CCS $0.00 $142.31F0097 SIPCisco4331UpTo400CCS $0.00 $214.19F0098 SIPDIDEach $0.00 $0.36F0099 SIPBlockof20DIDs $0.00 $11.50Contract No. DMS-17/18-044B Exhibit B        F0100 SIPBlockof100DIDs $0.00 $28.74Contract No. DMS-17/18-044B Exhibit B        FeesandSurchargesNote:TheMRCandsurchargesarenottoexceedthepricepointsestablishedinAttachmentGandtheVendorServicesCatalog.Note:TheMRCslistedhereareprovidedforillustrativepurposes.Whileaccurate,theMRCsonAttachmentGtakeprecedence.FLSCSBidCategoryDescriptionofFeeFeePercentMRCFeesMRC+FeesCat1Single,perseat,eqptincludedUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $43.09 $13.19 $56.28Cat1Single,perseat,noeqptincludedUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $32.37 $9.91 $42.28Cat1Multi,perline,GoldplanUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60%$13.06 $4.00 $17.06Cat1Multi,perline,PlatinumplanUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $14.02 $4.29 $18.31Cat2,percallpathUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $9.81 $3.00 $12.81Cat2,InternationalCalling,perminuteUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$2.20 $0.59 $2.79Cat4,Mainstation,perline9ZR/AccessRecoveryCharge(ARC)/EndUserCommonLine(EUCL)65.25% $17.64 $11.51 $29.15Cat4,CentrexPRI,perPRIExcessLinePortCharge(9ZEPR),9ZR/AccessRecoveryCharge(ARC)/EndUserCommonLine(EUCL)17.36%$412.16 $71.55 $483.71Contract No. DMS-17/18-044B Exhibit B        Cat4,StandardPRI(VendorServicesCatalog)ExcessLinePortCharge(9ZEPR),9ZR/AccessRecoveryCharge(ARC)/EndUserCommonLine(EUCL),FederalUniversalServiceFundSurcharge(FUJMX)21.50% $412.16 $88.61 $500.773.17ͲDedicatedIPAccess,PrivateIP,1.5MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $290.00 $77.14 $367.143.17ͲDedicatedIPAccess,PrivateIP,5MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$754.78 $200.77 $955.553.17ͲDedicatedIPAccess,PrivateIP,10MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $824.92 $219.43 $1,044.353.17ͲDedicatedIPAccess,PrivateIP,15MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,014.60 $269.88 $1,284.483.17ͲDedicatedIPAccess,PrivateIP,20MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$1,014.60 $269.88 $1,284.483.17ͲDedicatedIPAccess,PrivateIP,30MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,295.29 $344.55 $1,639.843.17ͲDedicatedIPAccess,PrivateIP,40MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,295.29 $344.55 $1,639.843.17ͲDedicatedIPAccess,PrivateIP,50MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$1,295.29 $344.55 $1,639.843.17ͲDedicatedIPAccess,PrivateIP,100MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,760.42 $468.27 $2,228.693.17ͲDedicatedIPAccess,PrivateIP,1000MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $6,569.99 $1,747.62 $8,317.613.17ͲDedicatedIPAccess,PublicIP,1.5Mbps FederalAccessRecoveryFee(FARF)4.00% $290.00 $11.60 $301.603.17ͲDedicatedIPAccess,PublicIP,5Mbps FederalAccessRecoveryFee(FARF) 4.00% $754.78 $30.19 $784.973.17ͲDedicatedIPAccess,PublicIP,10Mbps FederalAccessRecoveryFee(FARF) 4.00% $824.92 $33.00 $857.923.17ͲDedicatedIPAccess,PublicIP,15Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,014.60 $40.58 $1,055.183.17ͲDedicatedIPAccess,PublicIP,20Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,014.60 $40.58 $1,055.183.17ͲDedicatedIPAccess,PublicIP,30MbpsFederalAccessRecoveryFee(FARF) 4.00% $1,295.29 $51.81 $1,347.103.17ͲDedicatedIPAccess,PublicIP,40Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,295.29 $51.81 $1,347.10Contract No. DMS-17/18-044B Exhibit B        3.17ͲDedicatedIPAccess,PublicIP,50Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,295.29 $51.81 $1,347.103.17ͲDedicatedIPAccess,PublicIP,100Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,760.42 $70.42 $1,830.843.17ͲDedicatedIPAccess,PublicIP,1000Mbps FederalAccessRecoveryFee(FARF) 4.00% $6,569.99 $262.80 $6,832.79Contract No. DMS-17/18-044B Exhibit B        C:\File Cabinet\S\SCS\Pricing Workspace\BAFO2\Contract No. DMS-17/18-044B Exhibit B        INVITATION TO NEGOTIATE FOR SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Procurement Officer: Gerri Faircloth Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335A Tallahassee, FL 32399-0950 Phone: (850) 413-7190 Email: dms.purchasing@dms.myflorida.com Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes. Any protest must be timely filed with the Department of Management Services’ Agency Clerk listed at: http://www.dms.myflorida.com/agency_administration/general_counsel NOTICE PURSUANT TO SECTION 287.057(23), FLORIDA STATUTES Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response. Contract No. DMS-17/18-044B Exhibit C         TABLE OF CONTENTS SECTION 1. INTRODUCTION ................................................................................................ 4 1.1 Solicitation Objective ...................................................................................................... 4 1.2 Background .................................................................................................................... 4 1.3 Term .............................................................................................................................. 4 1.4 Goals of the ITN ............................................................................................................. 4 1.5 Special Accommodations ............................................................................................... 5 1.6 Procurement Officer ....................................................................................................... 5 SECTION 2. SOLICITATION PROCESS ................................................................................ 5 2.1 General Overview .......................................................................................................... 5 2.2 Questions and Answers ................................................................................................. 6 2.3 Timeline of Events ......................................................................................................... 7 2.4 Addendum to the solicitation .......................................................................................... 8 2.5 Receipt of Replies .......................................................................................................... 8 2.5.1 Reply Deadline .............................................................................................................. 8 2.5.2 Clarifications to Replies.................................................................................................. 8 2.6 Respondent Firm Offer................................................................................................... 8 SECTION 3. GENERAL INSTRUCTIONS .............................................................................. 8 3.1 Introduction .................................................................................................................... 8 3.2 MFMP Registration ........................................................................................................ 8 3.3 Florida Substitute Form W-9 Process ............................................................................. 9 3.4 Website References ....................................................................................................... 9 3.5 How to Submit a Reply................................................................................................... 9 3.6 Mandatory Responsiveness Requirements .................................................................. 10 3.7 Contents of Reply ........................................................................................................ 10 3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies .......... 12 3.9 General Instructions to Vendors ................................................................................... 13 3.10 Additional Information .................................................................................................. 15 3.11 Vendor’s Pricing ........................................................................................................... 15 3.12 Component Price Sheet ............................................................................................... 17 3.13 Subcontracting ............................................................................................................. 17 SECTION 4. SELECTION METHODOLOGY ........................................................................ 18 4.1 Reply Disqualification ................................................................................................... 18 4.2 Phase One – Evaluation Process – General Overview................................................. 18 4.3 Evaluation of the Reply ................................................................................................ 19 4.3.1 Scoring of Response to the Statement of Work – ......................................................... 19 Contract No. DMS-17/18-044B Exhibit C         4.3.2 Other Department Rights for Evaluation ....................................................................... 20 4.4 Negotiations ................................................................................................................. 20 4.4.1 Phase 2 – Negotiations Process – General Overview .................................................. 20 4.4.2 Respondent Attendance at Negotiations ...................................................................... 21 4.4.3 Revised Replies and Best and Final Offers .................................................................. 21 4.4.4 Other Department Rights During Negotiations ............................................................. 21 4.4.5 Negotiation Meetings Not Open to Public ..................................................................... 22 4.5 Final Selection and Notice of Intent to Award Contract ................................................ 22 4.5.1 Award Selection ........................................................................................................... 22 4.5.2 Selection Criteria.......................................................................................................... 22 4.5.3 Department’s Negotiation Team Recommendation ...................................................... 23 SECTION 5. AWARD ............................................................................................................ 23 5.1 Rights for Award .......................................................................................................... 23 5.2 Agency Decision .......................................................................................................... 23 5.3 Other Reserved Rights................................................................................................. 23 5.4 No Contract until Execution .......................................................................................... 23 Attachments: Attachment A – Statement of Work Attachment B – Draft Contract Attachment C – Service Level Agreements Attachment D – Business Case Attachment E – SUNCOM Voice Services for Calendar Year 2016 Attachment F – Definitions and Acronyms Attachment G – Component Price Sheet Attachment H – Evaluator Scoring Workbook Forms: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION AFFIDAVIT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 5 – ADDENDUM ACKNOWLEDGEMENT FORM 6 – SUBCONTRACTING FORM 7 – MANDATORY RESPONSIVENESS REQUIREMENTS Contract No. DMS-17/18-044B Exhibit C         SECTION 1. INTRODUCTION 1.1 Solicitation Objective The State of Florida, Department of Management Services (Department) is seeking to establish through this Invitation to Negotiate (ITN), a contract or contracts (Contract) for a collection of voice services, including Unified Communication Services, Session Initiation Protocol (SIP) Trunking Services, Contact Center Services, Legacy Local Access (Centrex) Services, and other related communication services and features collectively referred to herein as SUNCOM Communication Services (SCS). The Department reserves the right to award a contract by Service Category to one (1) or more vendors, or no vendors at all, for all or part of the work contemplated by this solicitation that will provide a cost-efficient and high-quality solution for SCS. Through this single procurement, the Department intends to amalgamate the SCS contracts under one (1) procurement and add new voice service features now available in the telecommunications marketplace. The resulting Contract, if any, will be used by State of Florida agencies and other authorized entities, in accordance with Chapter 282, Part III, Communication Information Technology Services, Florida Statutes, collectively referred to as “Customers”. If more than one (1) Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Response,” and “Respondent,” include the plural when applicable. 1.2 Background Prior to issuance of this solicitation, the Department contracted with a private vendor to develop a business case for SCS, in accordance with section 287.0571, Florida Statutes. The business case examined options for the future path of SCS and recommended that the Department issue an ITN for the services. That Enterprise Voice Services Business Case is incorporated into this procurement as Attachment D – Business Case, for background information purposes only, and does not contain specifications for this solicitation. The Department has estimated that the annual total enterprise expenditures on the Contract resulting from this solicitation will be approximately $56 million. This estimate is for informational purposes only. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum spend under any new Contract. This procurement is conducted in accordance with Specific Appropriation 2845, Chapter 2018-9, Laws of Florida. 1.3 Term It is anticipated that the term of the Contract will be five (5) years with up to five (5) renewal years. The Contract may only be renewed in accordance with section 287.057(13), Florida Statutes. 1.4 Goals of the ITN The goals of this ITN are to establish a Contract or Contracts as follows: a) That promotes the delivery of cost-efficient and high-quality SCS; b) That collectively provides statewide coverage for SCS; c) That provides combinations of services to meet a variety of Customers’ needs while ensuring competitive pricing through this procurement and through a subsequent Specific Service Contract No. DMS-17/18-044B Exhibit C         Request Process, for the services throughout the initial and any renewal years of the Contract, and; d) That achieves the service objectives stated in Attachment A - Statement of Work (SOW), subsection 1.4. 1.5 Special Accommodations Any person requiring a special accommodation due to a disability should contact the Department’s Americans with Disabilities Act (ADA) Coordinator at (850) 922-7535. Requests for accommodation for meetings must be made at least five (5) business days prior to the meeting. A person who is hearing or speech impaired can contact the ADA Coordinator by using the Florida Relay Service at (800) 955-8771 (TDD). 1.6 Procurement Officer The Procurement Officer is the sole point of contact for this procurement. Direct all contact with the Department to the procurement officer in writing by email. Gerri Faircloth Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335A Tallahassee, FL 32399-0950 Phone: (850) 413-7190 Email: dms.purchasing@dms.myflorida.com ***PLACE THE SOLICITATION NUMBER IN THE SUBJECT LINE OF ALL EMAILS TO THE PROCUREMENT OFFICER*** If a Respondent is claiming that any portion of an email is trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, the Respondent is to place the word “Confidential” in the subject line. (See also subsection 3.8.4 of this ITN for more information on confidential information.) Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and State holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a Reply. Any such contact by an affiliate, a person with a relevant business relationship with a Respondent, or an existing or prospective subcontractor to a Respondent is assumed to be on behalf of a Respondent unless shown otherwise. SECTION 2. SOLICITATION PROCESS 2.1 General Overview The ITN is a method of competitively soliciting contractual services under Chapter 287, Florida Statutes. This solicitation will be administered through the Vendor Bid System (VBS). Vendors interested in submitting a Reply are to comply with all terms and conditions described in this Contract No. DMS-17/18-044B Exhibit C         solicitation. The Department will hold a public opening of the Replies at the date, time, and location provided in the Timeline of Events. The ITN process is divided into two (2) phases: the evaluation phase (phase one) and the negotiation phase (phase two). The evaluation phase involves the Department’s evaluation of Replies in accordance with subsections 4.1 - 4.3 of the ITN. During this phase, the Department evaluates all responsive Replies using the assessment scale against all evaluation criteria to establish a competitive range of replies reasonably susceptible of award. The Department then selects one or more Respondents within the competitive range with which to commence negotiations. The negotiation phase involves negotiations by the Department with the Respondent or Respondents whose evaluated Replies were determined to be within the competitive range. During this phase, the Department may request revised Replies and best and final offers (BAFOs) based on the negotiations. Final contract terms will be established during the negotiation phase. Once negotiations have concluded and BAFO(s) have been received and reviewed, the Department will hold a Negotiation Team public meeting to recommend Contract award(s). The Department intends to post a notice of intent to award Contract(s), identifying the responsive and responsible vendor(s) that provide the best value to the state based on the selection criteria set forth in subsection 4.5 of the ITN. The Department reserves the right to accept or reject or waive any minor irregularity, technicality, or omission if the Department determines that doing so will serve the best interest of the state. At its option, the Department may allow a Respondent to correct minor irregularities but is under no obligation to do so. In doing so, the Department may request a Respondent to provide clarifying information to correct the irregularity. Any reservation or listing of reservations of the Department’s rights provided in this ITN is not intended to be exhaustive and shall not be construed to limit the rights of the Department in conducting this procurement. 2.2 Questions and Answers Respondents will submit all questions during the Question and Answer period in writing to the Procurement Officer via email. The deadline for submission of questions is reflected in the Timeline of Events, subsection 2.3. The Department requests that all questions have the solicitation number in the subject line of the email. Questions are requested to be submitted in the following format: Question # Respondent Name Section Page # Question Questions will not constitute a formal protest of the specifications of the solicitation. Department answers to written questions will be issued by addendum via the VBS. Contract No. DMS-17/18-044B Exhibit C         2.3 Timeline of Events The table below contains the anticipated Timeline of Events for this solicitation. The dates and times within the Timeline of Events are subject to change. It is the Respondent’s responsibility to check the VBS for any changes. The Respondent is responsible for ensuring the Department receives all required documentation by the dates and times (Eastern Time) specified below (or as revised by addenda). TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. February 1, 2019 Deadline to submit questions to the Procurement Officer. 3:00 PM March 15, 2019 Department’s anticipated posting of answers to Respondent’s questions on the VBS. April 19, 2019 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM June 7, 2019 Public Opening. Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 2:30 PM June 7, 2019 Evaluation Phase. June 17, 2019 to July 29, 2019 Evaluators’ Public Meeting to confirm scores Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM July 29, 2019 Negotiations Phase. August 5, 2019 to January 8, 2020 Negotiation Team Public Meeting Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM January 8, 2020 Post Notice of Intent to Award on the VBS. January 1, 2020 Contract Execution. TBD Contract No. DMS-17/18-044B Exhibit C         2.4 Addendum to the solicitation The Department reserves the right to modify this solicitation by issuing an addendum posted on the VBS. It is the responsibility of the Respondent to check the VBS for information and updates. 2.5 Receipt of Replies 2.5.1 Reply Deadline The Respondent is responsible for ensuring the Department receives the Reply no later than the date and time provided in subsection 2.3 of this ITN (or as revised by addenda). Address Reply to the Procurement Officer at: Gerri Faircloth Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335A Tallahassee, FL 32399-0950 Phone: (850) 413-7190 Email: dms.purchasing@dms.myflorida.com All methods of delivery or transmittal to the procurement officer are exclusively the responsibility of Respondents and the risk of non-receipt or delayed receipt shall be borne exclusively by the Respondents. 2.5.2 Clarifications to Replies No changes, modifications, or additions to the Replies will be allowed after the Replies have been opened, except as negotiated during the negotiation phase. However, the Department reserves the right to seek clarifications from any Respondent at any time. 2.6 Respondent Firm Offer The Department may enter into a Contract within three hundred sixty-five (365) calendar days after the date of the Notice of Intent to Award, during which period Replies shall remain firm and shall not be withdrawn. If a Contract is not executed within three hundred sixty-five (365) calendar days, the Replies shall remain firm until either the Contract is executed or the Department receives from a Respondent written notice that a Reply is withdrawn. Any Reply that expresses a shorter duration may, in the Departments' sole discretion, be accepted or rejected. SECTION 3. GENERAL INSTRUCTIONS 3.1 Introduction This section contains the Instructions to Respondents. 3.2 MFMP Registration The awarded Respondent, if any, must have completed this process prior to Contract execution. For additional information, please visit: https://Respondent.myfloridamarketplace.com/. The awarded Respondent will be required to pay the required MFMP transaction fee(s) as specified in subsection 3.9 of Attachment B - Draft Contract, unless an exemption has been requested and approved pursuant to Rule 60A-1.031, Florida Administrative Code. Contract No. DMS-17/18-044B Exhibit C         3.3 Florida Substitute Form W-9 Process A State of Florida Contractor must have registered and completed an electronic Florida Substitute Form W-9. The Internal Revenue Service (IRS) receives and validates the information Respondents provide on the Form W-9. For instructions on how to complete the Florida Substitute Form W-9, please visit: http://www.myfloridacfo.com/Division/AA/StateAgencies/W-9Instructions022212.pdf The awarded Respondent must have completed this process prior to Contract execution. 3.4 Website References Do not incorporate or reference dynamic links that are external to the document. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply. 3.5 How to Submit a Reply Respondents are responsible for submitting their Replies by the date and time specified in the Timeline of Events of this solicitation. Respondents are to submit the Reply in a sealed box(es) indicating the Respondent’s name, the ITN number, and the Procurement Officer containing the following: 3.5.1 One (1) original, un-redacted bound version of the Reply with the Vendor’s Service Catalog in separate sealed envelope and the Attachment G – Component Price Sheet in a separate sealed envelope, and nine (9) un-redacted bound paper copies, with the Vendor’s Service Catalog and the Attachment G – Component Price Sheet each in separate sealed envelopes. 3.5.2 One (1) electronic copy of the entire Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable). Large files should be scanned as separate files, and; 3.5.3 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive, as described in subsection 3.8 of this ITN. Large files should be scanned as separate files. All electronic documents are to be searchable to the fullest extent practicable. Paper and electronic copies of Replies are to consist of identical information. In the event of a conflict between the copies, the original paper Reply controls. Clearly mark on the outside of the sealed package the solicitation number, company name, and Procurement Officer Name. Submit Replies to the Procurement Officer at the address listed in subsection 1.6, Procurement Officer. Prepare Replies simply and economically, providing a straightforward, concise delineation of the Respondent’s capabilities to satisfy the requirements of this solicitation. The emphasis of each Reply should be on completeness and clarity of content. Replies that are not timely submitted with all required information may be deemed nonresponsive. Contract No. DMS-17/18-044B Exhibit C         3.6 Mandatory Responsiveness Requirements The Department will not evaluate Replies that do not meet the minimum mandatory requirements listed below. Responses to Attachment A - Statement of Work will be scored at the evaluation phase. Responses to Attachment A - Statement of Work and Evaluator scores will not be used to determine the responsiveness of the Replies. The certifications required in subsections 3.6.1 through 3.6.5 are to be accomplished through the execution of Form 7. A Reply will be deemed nonresponsive if it fails to contain a signed Form 7 and the documentation required in subsections 3.6.6 and 3.6.7. 3.6.1 The person submitting the Reply must certify that the person is authorized to respond to this solicitation on behalf of the Respondent. 3.6.2 The Respondent must certify that it is in compliance with the requirements of this ITN, including subsection 3.9. 3.6.3 The Respondent must certify that that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in section 287.133 and section 287.134, Florida Statutes, respectively. 3.6.4 The Respondent must certify that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. 3.6.5 The Respondent must certify that the Respondent is currently authorized to do business with the State, or will attain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract. Website: www.sunbiz.org NOTE: The certifications required in subsections 3.6.1 through 3.6.5 are to be accomplished through the execution of Form 7. For subsections 3.6.6 and 3.6.7, Respondent must provide the required documents. 3.6.6 The Respondent must provide the Department with an Attachment G – Component Price Sheet. 3.6.7 The Respondent must provide a Vendor’s Service Catalog with detailed pricing for all services Respondent proposes in this procurement that is not otherwise provided for in Attachment G – Component Price Sheet. 3.7 Contents of Reply All Replies are to be organized in sections as directed below. The Department reserves the right to waive any minor irregularity, technicality, or omission if the Department determines that doing so will serve the best interest of the state. Submit the following sections of the Reply in one (1), sealed package to the Procurement Officer. In Tab 3, submit the Attachment G – Component Price Sheet and Vendor’s Service Catalog in separate sealed envelopes, within the sealed Reply package. Contract No. DMS-17/18-044B Exhibit C         Organize the Reply as follows: Tab 1 A cover letter on the Respondent’s letterhead with the following information: a. Company name and physical address; b. Primary location from where the work will be performed; c. Contact information for primary point of contact, including phone and email address; and d. Federal Employer Identification (FEID) Number. Tab 2 Completed FORMS and Attachments: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION STATEMENT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 5 – ADDENDUM ACKNOWLEDGEMENT FORM 6 – SUBCONTRACTING Tab 3 Mandatory Responsiveness Requirements: • A signed FORM 7 – MANDATORY RESPONSIVENESS REQUIREMENTS. • The Respondent’s Attachment G – Component Price Sheet in a separate sealed envelope. • The Respondent’s proposed Vendor’s Service Catalog in a separate sealed envelope. Tab 4 Respondent’s Reply to the Statement of Work A response to each subsection in the Attachment A - Statement of Work, where it is requested and where the subsection is applicable to the Respondent’s proposed solution, by either inserting a narrative in the response blocks below the text of the numbered subsection or attaching a narrative with a reference to the corresponding Statement of Work subsection. Note: It is the Respondent’s responsibility to ensure responses are properly aligned with the corresponding Statement of Work sections. The Department will not be responsible for evaluating portions of responses that are improperly aligned with the Statement of Work subsections. If the Respondent is not seeking to provide one of the Service Categories, it should respond “N/A” to those response blocks and will receive a score of zero for those responses. See subsection 1.2, Instructions for Replies, of the Statement of Work. Use a font color for narrative that is different than the Statement of Work font color. Tab 5 Letter of Bondability A letter, signed on or after February 1, 2019, from a surety company or bonding agent authorized to do business in the State of Florida and written on company letterhead indicating the Respondent’s ability to obtain a performance bond in the amount of at least ten million dollars. Contract No. DMS-17/18-044B Exhibit C         3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies The following subsections supplement section 19 of the PUR 1001. By submitting a Reply, the Respondent agrees to protect, defend, and indemnify the Department for any and all claims arising from or relating to the Respondent’s determination that the redacted portions of its Reply are confidential, proprietary, trade secret or otherwise not subject to disclosure. If the Respondent fails to mark material exempt, or fails to submit a redacted copy of information it claims is confidential, the Department is authorized to produce, in their entirety, all documents, data, or records submitted to the Department in answer to a public records request for these records. 3.8.1 Public Records All electronic and written communications pertaining to this ITN, whether sent from or received by the Department, are subject to Florida’s public records law, Chapter 119, Florida Statutes. Subsection 3.8.4 below addresses the submission of trade secret and other information exempted from public inspection. 3.8.2 Replies are Public Records All materials submitted as part of a Reply to this ITN will be a public record subject to the provisions of Chapter 119, Florida Statutes. Selection or rejection of a Reply does not affect the public record status of the materials. 3.8.3 Replies will be Subject to Public Inspection Unless exempted by law, all public records are subject to public inspection and copying under Florida’s public records law, Chapter 119, Florida Statutes. A time-limited exemption from public inspection is provided for the contents of replies pursuant to subsection 119.071(1)(b), Florida Statutes. Once that exemption expires, all contents of replies become subject to public inspection unless another exemption applies. Any claim of trade secret exemption for any information contained in Respondent’s Reply will be waived upon submission of the Reply to the Department, unless the claimed trade secret information is submitted in accordance with subsection 3.8.4. This waiver includes any information included in the Respondent’s Reply outside of the separately bound document described below. 3.8.4 How to Claim Trade Secret or Other Exemptions If a Respondent considers any portion of materials made or submitted in the course of replying to this ITN to be trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, in order to preserve the confidentiality of the material, the Respondent must clearly designate that portion of the materials as “confidential” when submitted to the Department. The Respondent must submit all such information as a separately bound, unredacted document clearly labeled “Confidential, Unredacted Reply” together with a brief written description of the grounds for claiming exemption from the public records law, including the specific statutory citation for such exemption. Respondent is to also simultaneously provide the Department with a separate, electronic redacted copy of its Reply. The file name of the electronic redacted copy is to contain the name of Respondent, the ITN number, and redacted copy (e.g., Respondent Name DMS ITN _redacted copy.pdf). Prominently display the phrase “Redacted Copy” on the first page of the electronic redacted copy and each page on which information is redacted. Contract No. DMS-17/18-044B Exhibit C         This is to be submitted no later than the Reply submittal deadline. Where such information is part of material already required to be submitted as a separately bound or enclosed portion of the Reply, further segregate it and separately bind or enclose and clearly label it as set forth above in addition to any other labeling required for the material. If Respondent is invited into negotiations, it will be incumbent upon the Respondent to identify, in real-time, portions of the Respondent’s negotiation sessions which include references to materials and/or information Respondent claims are confidential, proprietary, trade secret, or otherwise not subject to disclosure. The Respondent is responsible for defending its determination that the portions of the negotiation sessions are exempt and not subject to disclosure. 3.8.5 Public Records Request If a Respondent fails to mark any materials submitted to the Department as exempt or fails to submit a redacted copy as provided in this section or fails to claim, in real-time, portions of the negotiations sessions as exempt, the Respondent waives the exemption, and the Department may produce all of Respondent’s documents, data or records or Department’s recordings of negotiation sessions to any person requesting a copy under Chapter 119, Florida Statutes. The Respondent exclusively bears the burden of complying with subsection 3.8 to ensure its exempt information is appropriately marked and protected. If a requestor asserts a right to the Confidential Information, the Department will notify the Respondent that such an assertion has been made. It is the Respondent ’s responsibility to assert that the information in question is exempt from disclosure under Chapter 119 or other applicable law. If the Department becomes subject to a demand for discovery or disclosure of the Confidential Information of the Respondent in a legal proceeding, the Department will give the Respondent prompt notice of the demand prior to releasing the information (unless otherwise prohibited by applicable law). The Respondent is responsible for defending its determination that the redacted portions of its Reply are confidential, proprietary, trade secret or otherwise not subject to disclosure. 3.8.6 Department Not Obligated to Defend Respondent’s Claims The Department is not obligated to agree with a Respondent’s claim of exemption and, by submitting a Reply, the Respondent agrees to defend its claim that each and every portion of the redactions is exempt from inspection and copying under Florida’s Public Records Law. Further, by submitting a Reply, the Respondent agrees to protect, defend, indemnify and hold harmless the Department for any and all claims and litigation (including litigation initiated by the Department), including attorney’s fees and costs, arising from or in any way relating to Respondent’s assertion that the redacted portions of its Reply or portions of the negotiation sessions are trade secrets or otherwise exempt from public disclosure under Chapter 119, Florida Statutes. The Department may use counsel of its choosing to defend any such claims, and the Respondent shall promptly pay the Department’s invoices for legal services on a monthly basis for all costs and expenses, including legal fees, incurred in defending such claims. 3.9 General Instructions to Vendors (PUR 1001 Form) and General Contract Conditions (PUR 1000 Form). In accordance with Rule 60A-1.002(5), F.A.C., Form PUR 1000 is included herein by reference, but is superseded in its entirety by Attachment B – Draft Contract. Form PUR 1001 is also included herein by reference, but is superseded to the extent set forth herein. Contract No. DMS-17/18-044B Exhibit C         The PUR 1001 and the PUR 1000 forms can be found at: http://www.dms.myflorida.com/business_operations/state_purchasing/documents_forms_refere nces_resources/purchasing_forms. Sections 3, 5, 9, and 14 of the PUR 1001 (General Instructions) are inapplicable and are replaced as follows: Section 3. Electronic Submission of Offers Replies shall be submitted in accordance with Section 3.5, How to Submit a Reply. Section 5. Questions Submit questions in accordance with Section 2.2, Questions and Answers. Section 9. Respondent’s Representation and Authorization. In submitting a Reply, each Respondent understands, represents, and acknowledges the following: x The Respondent is not currently under suspension or debarment by the State or any other governmental authority. x The Respondent, its affiliates, subsidiaries, directors, officers, and employees are not currently under investigation by any governmental authority and have not in the last ten (10) years been convicted or found liable for any act prohibited by law in any jurisdiction, involving conspiracy or collusion with respect to bidding on any public contract. x Respondent currently has no delinquent obligations to the State, including a claim by the State for liquidated damages under any other contract. x The submission is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. x The prices and amounts have been arrived at independently and without consultation, communication, or agreement with any other Respondent or potential Respondent; neither the prices nor amounts, actual or approximate, have been disclosed to any Respondent or potential Respondent, and they will not be disclosed before the solicitation opening. x The Respondent has fully informed the Department in writing of all convictions of the firm, its affiliates (as defined in section 287.133(1)(a), Florida Statutes), and all directors, officers, and employees of the firm and its affiliates for violation of state or federal antitrust laws with respect to a public contract for violation of any state or federal law involving fraud, bribery, collusion, conspiracy or material misrepresentation with respect to a public contract. This includes disclosure of the names of current employees who were convicted of contract crimes while in the employ of another company. x Neither the Respondent nor any person associated with it in the capacity of owner, partner, director, officer, principal, investigator, project director, manager, auditor, or a position involving the administration of funds: ƒ Has within the preceding three years been convicted of or had a civil judgment rendered against them or is presently indicted for or otherwise criminally or civilly charged for: commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a federal, state, or local government transaction or public contract; violation of federal or state antitrust statutes; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; or Contract No. DMS-17/18-044B Exhibit C         ƒ Has within a three-year period preceding this certification had one (1) or more federal, state, or local government contracts terminated for cause or reason of default that would impair the Respondent’s ability to deliver the commodities or contractual services of the resultant contract. x The commodities or contractual services offered by the Respondent will conform to the specifications without exception. x The Respondent has read and understands the Contract terms and conditions, and the submission is made in conformance with those terms and conditions. x If an award is made to the Respondent, the Respondent agrees that it intends to be legally bound to the Contract that is formed with the State. x The Respondent has made a diligent inquiry of its employees and agents responsible for preparing, approving, or submitting the Reply, and has been advised by each of them that he or she has not participated in any communication, consultation, discussion, agreement, collusion, act or other conduct inconsistent with any of the statements and representations made in the Reply. x The Respondent shall indemnify, defend, and hold harmless the Department and Customers, and their employees against any cost, damage, or expense which may be incurred or be caused by any error in the Respondent’s Reply. x All information provided by, and representations made by, the Respondent are material and important and will be relied upon by the Department in awarding the Contract. Any misstatement shall be treated as fraudulent concealment from the Department of the true facts relating to submission of the bid. A misrepresentation shall be punishable under law, including, but not limited to, Chapter 817, Florida Statutes. x If at any point during the course of the procurement, circumstances change so that any of the above acknowledgements are no longer true, Respondent will notify the procurement officer as soon as practicable. Section 14 – Firm Response The offer will be held firm in accordance with Section 2.6, Respondent Firm Offer. 3.10 Additional Information By submitting a Reply, the Respondent certifies that it agrees to and satisfies all criteria specified in this solicitation. The Department reserves the right to seek written clarification from a Respondent, and to request supporting information or documentation. Failure to supply clarifying or supporting information or documentation as requested may result in the Reply being deemed nonresponsive. 3.11 Vendor’s Pricing 3.11.1 Vendor’s Service Catalog The Respondent must submit a Vendor’s Service Catalog of Respondent’s proposed services and associated equipment and pricing, which will become part of the final Contract, as modified during negotiations. The Respondent will provide the Vendor’s Service Catalog as if the terms and conditions of the Draft Contract are final. The Vendor’s Service Catalog should contain component pricing that contemplates fulfillment of all minimum requirements, with the understanding that there is no guaranteed minimum spend from the Department or the Customers. The Respondent must provide detailed pricing for all services Respondent proposes in this procurement that is not otherwise provided for in Attachment G – Component Price Sheet. Respondents are instructed to only submit pricing for services that are within the contemplated scope of this procurement, including additional options or features proposed by the Respondent that are responsive to the Statement of Work. Services outside of the scope of this procurement will not be evaluated. If a Contract No. DMS-17/18-044B Exhibit C         Vendor’s Service Catalog in the final executed Contract includes services outside of the scope of the Contract, those services will not be considered part of the Contract, and will neither be included in the Communications Service Authorization and Billing System nor be offered to Customers. Prices will be the same for each year of the initial and renewal periods. Pricing must be uniform with no variation for geographic location of service delivery. Respondents are encouraged to provide the best possible pricing at all times. This may include offering bundled pricing including services across multiple Service Categories. Prices listed in the Vendor’s Service Catalog are inclusive of all charges and fees necessary to deliver the proposed services, unless otherwise separately identified in the Vendor’s Service Catalog in accordance with Section 3.10. Under no circumstances will the Respondent submit pricing for items described in the Statement of Work as being provided at no cost to the State. 3.11.1.1 Vendor’s Service Catalog should contain, at a minimum, the following items: x Reference numbers (also referred to as part numbers) for all services and associated equipment. x Descriptions of all services and associated equipment, indicating which features are or are not included with the listed prices. x Ceiling prices for all services and associated equipment, with individual pricing for a la carte features. x Information on any discounts for volume or term lengths (extended pricing plans) with proposed tiers and discount percentages. 3.11.1.2 Vendor’s Service Catalog should address all items below, where applicable: x Specify prices as monthly recurring charges (MRC) or non-recurring charges (NRC). x List all separate fees and/or charges. x Services may be shown with a variety of packages, with detailed pricing and descriptions of associated services, equipment and / or features. Any services, equipment and / or features provided at no cost should be identified as $0.00. x There will be no charge for services, features, or equipment where prices are not reflected in the Vendor’s Service Catalog or the Attachment G – Component Price Sheet. x For equipment, a Manufacturer’s Suggested Retail Price (MSRP) and the percentage off this price, which also may be stated as an overall percentage off of MSRP. x For Monthly Maintenance Support Services: o If Customers rent equipment, monthly rental pricing should be bundled to include monthly support services maintenance. o Provide the cost of recording conference and text chats in audio and web conferencing. o If offering, provide pricing and descriptions of Local Area Network services. 3.11.1.3 Vendor’s Service Catalog may also contain the following items as individual chargeable items, or bundled with other services. o Professional Services o Customer Trainings o Operator Assistance Charges o Expedited Service Charge Contract No. DMS-17/18-044B Exhibit C         o Vendor Management for Category 1, Unified Communications Services, and Category 3, Contact Center o Site Survivability o Helpdesk Services; may be proposed with tiered service levels and pricing 3.12 Component Price Sheet The Respondent must submit an Attachment G – Component Price Sheet of Respondent’s proposed pricing, which will become part of the final Contract, as modified during negotiations. The Respondent will provide pricing in the Attachment G – Component Price Sheet as if the terms and conditions of the Draft Contract are final. The Respondent should be consistent to the greatest extent possible with pricing contained in the Vendor’s Service Catalog. Attachment G– Component Price Sheet must contain component pricing that contemplates fulfillment of all minimum requirements, with the understanding that there is no guaranteed minimum spend from the Department or the Customers. Prices listed in the Attachment G – Component Price Sheet are inclusive of all charges and fees necessary to deliver the proposed services, unless otherwise separately identified in the Attachment G – Component Price Sheet. If there is a discrepancy between the Vendor’s Service Catalog and Attachment G – Component Price Sheet, Attachment G – Component Price Sheet will control except when lower pricing is offered in the Vendor’s Service Catalog. Prices will be the same for each year of the initial and renewal periods. Pricing must be uniform with no variation for geographic location of service delivery. Respondents are encouraged to provide the best possible pricing at all times. Respondent shall not submit, and the Department will not consider, prices for items which the Statement of Work requires to be provided at no cost. 3.12.1 All pricing submitted is considered the ceiling pricing for any given service item within the Vendor’s Service Catalog and Attachment G - Component Price Sheet. Prices submitted for all items in the Vendor’s Service Catalog and Attachment G - Component Price Sheet cannot be raised, but may be reduced, in the BAFO pricing submittal or during the term of the Contract. Notwithstanding the foregoing, during the negotiation process, the Department reserves the right to negotiate bundled service components or subcomponents to achieve best value. 3.12.2 The Department reserves the right to request additional information relating to pricing during this procurement. 3.12.3 Submitted prices shall not include pricing for Tier Two (2) Service Level Agreements (SLAs). While there is no separate line item for pricing Tier Two (2) SLAs, for those Customers who request the Contractor comply with an optional Tier Two (2) SLA(s), Contractors will have the ability to charge up to an additional 25% for the applicable service(s) subject to the optional Tier Two (2) SLAs. 3.13 Subcontracting The Contractor will be fully responsible for all work performed under the Contract. The Contractor is solely responsible for ensuring that its subcontractor performs. Any Contractor shall use only those subcontractors properly and specifically identified in the subcontracting Form 6 of the Reply, and approved by the Department, except as permitted below. The Department has final approval authority of proposed subcontractors. Contract No. DMS-17/18-044B Exhibit C         3.13.1 Subcontracting after Contract Execution To subcontract any services to a subcontractor not originally identified in the Reply, a Contractor must submit a written request to the Department’s Contract Manager identified in the Contract. Submit the written request using Form 6 and a narrative including the following: xx The name, address, and other information identifying the subcontractor; x Type of services to be performed by the subcontractor; x Time of performance for the identified service; x How the Contractor plans to monitor the subcontractor’s performance of the identified services; x How the Contractor will ensure that required Background Screening is completed by the identified subcontractor’s employees. x Certification that the subcontractor has all licenses and county authority, as applicable, and/or has satisfied all legal requirements to provide the services to the Department. Also, the Contractor shall certify that the subcontractor is approved by the Florida Department of State to transact business in the State of Florida. If the subcontractor is an out-of-state company, it must have a Florida Certificate of Authority from the Department of State, Division of Corporations, to transact business in the State of Florida. For additional information, please visit the following website: www.sunbiz.org x A copy of the written subcontract agreement; and x Acknowledgement from the subcontractor of the Contractor’s contractual obligation to the Department and that the subcontractor agrees to comply with all terms and conditions of the resulting Contract. By execution of a Contract resulting from this solicitation, the Contractor will acknowledge that it will not be released of its contractual obligations to the Department because of any subcontract. The Contractor will be solely responsible for ensuring the subcontractor maintains the insurance as required. The Contractor’s use of a subcontractor not contained herein and/or approved by the Department will be considered a breach of Contract. SECTION 4. SELECTION METHODOLOGY 4.1 Reply Disqualification The Department reserves the right to determine which Replies meet the requirements of this solicitation and which Respondents are Responsive and Responsible. 4.2 Phase One – Evaluation Process – General Overview The Department will appoint an evaluation team for the evaluation and scoring of the responsive replies for the evaluation phase (phase one). Each evaluator will be provided a copy of each Respondent’s Reply that is deemed responsive. The evaluators will evaluate and score Replies against the evaluation criteria set forth in Attachment H – Evaluator Scoring Workbook, in order to establish a competitive range of Replies reasonably susceptible of award. Contract No. DMS-17/18-044B Exhibit C         See subsection 4.4 for information on the negotiation phase of the ITN. All Replies that meet the Mandatory Responsiveness Requirements and are determined to be responsive will be evaluated as described in this section. 4.3 Evaluation of the Reply The evaluators will independently review and evaluate the responsive Replies. Using the assessment scale below, the evaluators will assign scores 0 to 4 based on the quality of each response to the Statement of Work in accordance with Attachment H - Evaluator Scoring Workbook. In determining the quality of the Respondent’s responses, the evaluators will use the following guiding questions: x How well does the Respondent’s response demonstrate an understanding of the services/technology requested? x How well does the Respondent’s response demonstrate the Respondent’s ability to provide the services/technology requested? x How well does the Respondent’s response address the requested services/technology? Assessment Evaluator Score Unacceptable 0 Poor 1 Adequate 2 Good 3 Exceptional 4 4.3.1 Scoring of Response to the Statement of Work – Scoring will be of the Respondent’s scores for SOW sections two (2), three (3), and nine (9), and the Respondent’s highest three (3) scores for SOW sections five (5) [Service Category 1], six (6) [Service Category 2], seven (7) [Service Category 3], and eight (8) [Service Category 4]. Note: completing two Service Categories or fewer will result in a score of 0 for those Service Categories not proposed by the Respondent. Example of a response to all four (4) Service Categories For example, if a Respondent’s scores are 100 points for Service Category 1, 80 points for Service Category 2, 50 points for Service Category 3, 100 points for Service Category 4, the Service Category score would be (100 + 80 + 100) = 280, which would then be combined with the scores from SOW sections two (2), three (3), and nine (9). Example of a response to three (3) Service Categories Contract No. DMS-17/18-044B Exhibit C         For example, if a Respondent’s scores are 100 points for Service Category 1, 90 points for Service Category 2, 75 points for Service Category 3, and zero (0) for not offering Service Category 4, the Service Category score would be (100 + 90 + 75) = 265, which would then be combined with the scores from SOW sections two (2), three (3), and nine (9). Example of a response to two (2) Service Categories For example, if a Respondent’s scores are 100 points for Service Category 1, 75 points for Service Category 2, zero (0) points for not offering Service Category 3, and zero (0) for not offering Service Category 4, the Service Category score would be (100 + 75 + 0) = 175, which would then be combined with the scores from SOW sections two (2), three (3), and nine (9). Instructions for replying to the SOW, see SOW subsection 1.2. 4.3.2 Other Department Rights for Evaluation The Department reserves the right at any time during the Evaluation Process to: 1. Conceal pricing information from evaluators or provide an instruction to evaluators to disregard pricing information in their evaluation of a responsive Reply. 2. Redact, omit, or provide instruction to evaluators to disregard any portions of a proposed offering which the Department determines are outside of the scope of this procurement. 4.4 Negotiations 4.4.1 Phase 2 – Negotiations Process – General Overview After the evaluation of replies based on the criteria, the Department will establish a competitive range of replies reasonably susceptible of award, and will select one or more Respondents within the competitive range to commence negotiations. The evaluator scoring does not carry forward into the negotiations. The Department will establish a negotiation team to conduct the negotiations. The negotiation team will make a recommendation of (an) award(s) to the Respondent(s) that will provide best value based on the selection criteria in the ITN. The negotiation team will not be bound by evaluator scoring. The Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. The Department may require additional technical detail, diagrams, demonstrations, and documentation. The negotiation team may request proposed alternative terms or deliverables during negotiations, but it is under no obligation to accept proposed alternative terms or deliverables. The Department reserves the right to negotiate concurrently or sequentially with competing Respondent(s). Negotiations will not be open to the public, but will be recorded. Negotiation meetings will be conducted in Tallahassee, Florida. The Department reserves the right to schedule negotiations at a different location in the State. The Department may distribute an Contract No. DMS-17/18-044B Exhibit C         agenda in advance of any negotiation session. Representatives for each Respondent should plan to be available, at least by telephone, without interruptions, for the entirety of the Respondent’s scheduled negotiation meeting(s). Negotiations will continue as determined by the negotiation team, until acceptable terms and conditions are agreed upon through a Best and Final Offer (BAFO), if applicable, or it is determined that an acceptable agreement cannot be reached. The Department reserves the right to conclude negotiations at any time and proceed to contract award. 4.4.2 Respondent Attendance at Negotiations The Department reserves the right to limit the number of representatives permitted to attend the negotiation sessions in person. 4.4.3 Revised Replies and Best and Final Offers During the negotiation phase, the Department may request clarification and revisions to replies (including BAFOs) and identify information to be submitted to the Department until it is satisfied that it has achieved the best value for the State. Failure to provide information requested by the Department during the Negotiation Phase may result in termination of negotiations with the Respondent. It is anticipated that the Department will use language in the Request for BAFO expressing contractual requirements within the procurement documents where the language was previously permissive. For example, the word ‘should’ may be replaced by the word ‘must’ in the final Statement of Work attached to the Request for BAFO. 4.4.4 Other Department Rights During Negotiations The Department reserves the right at any time during the negotiation process to: a) Schedule additional negotiation sessions with any or all Respondents. b) Require any or all Respondents to provide additional, revised or final written replies addressing specific topics, including, but not limited to, modifications to the solicitation specifications, terms or conditions, or business references. c) Require any or all Respondents to provide revised replies and written Best and Final Offer(s). d) Require any or all Respondents to address services, prices, or conditions offered by any other Respondent. e) Pursue a Contract with one (1) or more Respondents for the services encompassed by this solicitation, including any addendums thereto and any request for additional, revised, or final written replies or request for Best and Final Offers. f) Pursue the division of contracts between Respondents by type of service or geographic area, or both. g) Finalize Contract terms and conditions with any Respondent at any time. h) End negotiations with any or all Respondents at any time, regardless of the status of or schedule of negotiations, and to continue with other Respondents, or not continue with any Respondents. i) Conclude negotiations at any time and proceed to Contract award. j) Re-open negotiations with any responsive Respondent. k) Take any additional, administrative steps deemed necessary in determining the final award, including conducting demonstrations, additional fact-finding, evaluation, or negotiation where necessary and consistent with the terms of this solicitation. Contract No. DMS-17/18-044B Exhibit C         l) Request the assistance of and use subject matter experts for any portion of the procurement or throughout the procurement. m) Review and rely on relevant information contained in the Replies. n) Request pricing options different from the initial pricing provided in the Vendor’s Service Catalog or Component Price Sheet. This information may be used in negotiations. o) Request business references and materials related to a reference check. If requested, the following guidelines will apply: x References should be directly relevant to the services in the solicitation. x References will not be accepted from: o Current employees of the Department. o Former employees of the Department within the past three (3) years. o Persons currently or formerly employed by the Respondent’s organization. o Board members of the Respondent’s organization. o Relatives of Respondent’s employees or Board members. o Corporations based solely in a foreign country. o Members of the Respondent’s organization who have written, completed, and submitted the form on behalf of the reference. p) Contact Respondent’s Customers or other entities with information relevant to the Respondent’s responsibility, experience, and/or ability. The Department has sole discretion in deciding whether and when to take any of the foregoing actions, the scope and manner of such actions, the Respondent affected, and whether to provide concurrent public notice of such action. 4.4.5 Negotiation Meetings Not Open to Public In accordance with section 286.0113, Florida Statutes, negotiations between the Department and Respondents are exempt from Chapter 286, Florida Statutes, and s. 24(b), Art. I of the State Constitution. Also, any portion of a team meeting at which negotiation strategies are discussed are exempt from section 286.011, Florida Statutes. The Department will record all meetings of the negotiation team and all negotiation meetings between the Department and Respondents, as required by law, and such recordings will eventually become public record pursuant to Chapter 286, Florida Statutes. During negotiations, Respondents must inform the Department if any portion of the meetings should be considered confidential, proprietary, trade secret, or otherwise not subject to disclosure pursuant to Chapter 119, Florida Statutes, the Florida Constitution, or other authority, so that the Department can make appropriate arrangements for the segregation of the recording. If the Respondent fails to inform the Department that any portion of the negotiation meetings should be considered confidential, proprietary, trade secret or otherwise not subject to disclosure, the Department is authorized to produce the audio recording in answer to a public records request for these records. 4.5 Final Selection and Notice of Intent to Award Contract 4.5.1 Award Selection If a Contract is awarded, the Contract will be awarded to the responsive and responsible vendor whose BAFO is assessed as providing the best value to the State in accordance with the selection criteria of this ITN. 4.5.2 Selection Criteria The following award selection criteria will apply for this ITN: Contract No. DMS-17/18-044B Exhibit C         a) The Respondent’s demonstration of its prior relevant experience, including track record, and the overall professional experience of the Respondent at providing the proposed services; b) The Respondent’s technical ability and approach to meeting the goals of the ITN, as stated in Section 1.4; c) The Respondent’s technical ability and approach to providing the services sought in the SOW; and d) The Respondent’s pricing. 4.5.3 Department’s Negotiation Team Recommendation The Department’s negotiation team will develop a recommendation as to the Contract award(s) that will provide the best value to the state based on the selection criteria. SECTION 5. AWARD 5.1 Rights for Award The Department reserves the right to: x Select one (1) or more Respondents for the services encompassed by this solicitation, any addenda thereto and any request for additional or revised detailed written replies. x Select one (1) or more Respondents by type of service, geographic area, and/or both. x Award contracts for less than the entire service area. x Award a contract by Service Category to one or more Respondents, or no Respondents at all. x Award and contract with other responsive Respondents in the event that the Department is unable to contract with the initially awarded Respondent(s). x Reject all Replies, and determine whether to reissue a competitive solicitation. x Withdraw or cancel the procurement and make no award. 5.2 Agency Decision The Department will post a Notice of Intent to Award to enter into one or more contracts with the Respondents(s) identified therein, on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. If the Department decides to reject all Replies, it will post its notice on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. 5.3 Other Reserved Rights x The Department has the right to use any or all ideas or adaptations of the ideas presented in any Reply. Selection or rejection of a Reply will not affect this right. x The Department reserves the right, after posting a Notice of Intent to Award, to withdraw or cancel the procurement, or amend its notice of intent to award and re-open negotiations with any Respondent at any time prior to execution of a Contract. 5.4 No Contract until Execution A notice of intent to award under this ITN shall not constitute or form any contract between the Department and a Respondent. No contract shall be formed until such time as a Respondent and the Department formally execute a contract with requisite written signatures. Contract No. DMS-17/18-044B Exhibit C         FORM 1 – CONTACT INFORMATION For solicitation purposes, the Respondent’s contact person will be: Should the Respondent be awarded the Contract, the Account Manager’s contact information will be: Name Title Company Name Address Telephone Fax E-mail FEID # Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C         FORM 2 - NOTICE OF CONFLICT OF INTEREST Company Name For the purpose of participating in the solicitation process and complying with the provisions of Chapter 112, Florida Statutes, the company states the following conflict(s) of interest exists as noted below (if none, write N/A in the applicable section(s) below): The persons listed below are corporate officers, directors or agents and are currently employees of the State of Florida or one of its agencies: The persons listed below are current State of Florida employees who own an interest of five percent (5%) or more in the company named above: Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C         FORM 3 - NON-COLLUSION STATEMENT I state that I of , (Name and Title) (Name of Firm) am authorized to make this statement on behalf of my firm and its owner, directors and officers. I am the person responsible in my firm for the price(s) and amount(s) of this Reply, and the preparation of the Reply. I state that: 1. The price(s) and amount(s) of this Reply have been arrived at independently and without consultation, communication or agreement with any other Provider, potential provider, Reply, or potential Reply. 2. Neither the price(s) nor the amount(s) of this Reply, and neither the approximate price(s) nor approximate amount(s) of this Reply, have been disclosed to any other firm, vendor, Respondent, or potential Respondent, and they will not be disclosed before Reply opening. 3. No attempt has been made or will be made to induce any firm or persons to refrain from submitting a Reply for this contract, or to submit a price(s) higher that the prices in this Reply, or to submit any intentionally high or noncompetitive price(s) or other form of complementary Reply. 4. The Reply of my firm is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. 5. , its affiliates, subsidiaries, officers, director, and employees (Name of Firm) are not currently under investigation, by any governmental agency and have not in the last ten years been convicted or found liable for any act prohibited by state or federal law in any jurisdiction, involving conspiracy or collusion with respect to Reply, on any public contract, except as follows: I state that I and the named firm understand and acknowledge that the above representations are material and important, and will be relied on by the State of Florida for which this Reply is submitted. I understand and my firm understands that any misstatement in this statement is, and will be treated as, fraudulent concealment from the State of Florida of the true facts relating to the submission of Replies for this contract. Dated this day of Name of Firm: Signed by: Print Name Contract No. DMS-17/18-044B Exhibit C         FORM 4 - STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT I, as an authorized representative of the Respondent, certify that nothing in section 287.057(17)(c), Florida Statutes (below), prohibits the Respondent’s entry into any Contract resulting from this solicitation. 287.057 Procurement of commodities or contractual services. — (17)(c) A person who receives a contract that has not been procured pursuant to subsections (1)-(3) [of s. 287.057, F.S.] to perform a feasibility study of the potential implementation of a subsequent contract, who participates in the drafting of a solicitation or who develops a program for future implementation, is not eligible to contract with the agency for any other contracts dealing with that specific subject matter, and any firm in which such person has any interest is not eligible to receive such contract. However, this prohibition does not prevent a Respondent who responds to a request for information from being eligible to contract with an agency. Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C         FORM 5 – ADDENDUM ACKNOWLEDGEMENT FORM This acknowledgment form serves to confirm that the Respondent has reviewed and accepted all Addendum(s) to the solicitation posted on the Respondent Bid System. Please list all Addendum(s) below. Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C         FORM 6 – SUBCONTRACTING Complete the information below on all subcontractors that will provide services to the Respondent to meet the requirements of the resultant contract, should the Respondent be awarded. Submission of this form does not indicate the Department’s approval, but provides the Department with information on proposed subcontractors for review. Please complete a separate sheet for each subcontractor. There will be subcontractors for this solicitation YES ____ NO ____ (place a checkbox where applicable). If not, Respondents are not required to complete the remainder of this form. Service: Company Name: Contact: Address: Telephone: Fax: Current Office of Supplier Diversity certification of woman-, veteran, or minority-owned small business enterprise Yes ________ No ___________ W-9 verification: Yes ________ No ___________ In a job description format, describe below the responsibilities and duties of the subcontractor based on the technical specifications or statement of work outlined in this solicitation. Contract No. DMS-17/18-044B Exhibit C         SCS FORM 7 – MANDATORY RESPONSIVENESS REQUIREMENTS The person submitting the Reply certifies that the person is authorized to respond to this solicitation on behalf of the Respondent. The Respondent certifies that it is in compliance with the requirements of this ITN, including subsection 3.9. The Respondent certifies that that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in section 287.133 and section 287.134, Florida Statutes, respectively. The Respondent certifies that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. The Respondent certifies that the Respondent is currently authorized to do business with the State, or will attain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract. Website: www.sunbiz.org The Respondent certifies it has provided the Department with an Attachment G – Component Price Sheet. The Respondent certifies it has provided the Department with a Vendor’s Service Catalog. Signature below certifies that the signatory has the authority to respond to this solicitation on the Offeror’s behalf, and certifies conformance with all Responsiveness Requirements listed above. _______________________________________________ Name of Respondent’s Organization _______________________________________________ Printed Name of Organization’s Authorized Representative _______________________________________________ ____________________ Signature of Organization’s Authorized Representative Date Contract No. DMS-17/18-044B Exhibit C         ITN No.: DMS-17/18-004 SCS Attachment F – Definitions and Acronyms All personal pronouns used in the Contract, whether used in the masculine, feminine, or gender-neutral, shall include all other genders; the singular shall include the plural; and the plural shall include the singular. The following definitions and acronyms apply to the Contract in addition to the definitions in Chapter 287, Florida Statutes (F.S.) (2018), and Chapter 60FF-1, Florida Administrative Code (F.A.C.): ACD Automatic Call Distribution ANI Automatic Number Identification API Application Program Interface Business Days Monday, Tuesday, Wednesday, Thursday, and Friday, excluding weekends and State of Florida paid holidays as set forth in section 110.117, Florida Statutes. Centrex A partitioned Central Office based switching system programmed to meet the business needs of a specific customer group. Central Office A building to which subscriber phone lines are connected on a local loop. This location has telephone switches to switch calls locally or to a long-distance carrier office. Contractor The Responsive and Responsible Respondent(s), awarded a Contract, if any, pursuant to this ITN. CPI Cost Performance Index CPN Calling Party Number CSAB Communications Service Authorization and Billing system, more information can be found here: https://www.dms.myflorida.com/business_operations/telecommunications/place_sun com_orders Dashboard A user interface feature of a web portal that organizes and displays easy to read information about key performance indicators with the option to drilldown to lower level data for verification. Degradation The deterioration in quality, level, or standard of performance of a system, service, feature, or functionality. Quality, levels, and standards are provided in the SOW and SLAs. DID Direct Inward Dial DTMF Dual-Tone Multi-Frequency Contract No. DMS-17/18-044B Exhibit C         End-of-Life The date identified by the original equipment manufacturer that a product or service will no longer be supported. End-of-Sale The date identified by the original equipment manufacturer when a product or service can no longer be ordered. ESF-2 Emergency Support Function 2 GETS Government Emergency Telecommunications Service Highly- available and Highly- reliable (HA/HR) Systems, services, and implementations designed to eliminate planned downtime and prevent unplanned downtime; methods utilize specific hardware, software, and processes; typically implemented in mission critical services. HA/HR systems are to have redundant (or backup) systems, components, and communication pathways such that they are highly resistant to failure. IETF Internet Engineering Task Force ISDN Integrated Services Digital Network comes in two types – BRI, which is 144,000 bits per second and is designed for the desktop, and PRI, which is 1,544,000 bits per second. PRI is designed for telephone switches, computer telephony, and voice processing systems. ISDN BRI Service offers 2B + D or two bearer channels and one D (data) channel. ITN Invitation To Negotiate ITU International Telecommunications Union IVR Interactive Voice Response LAN Local Area Network MACD Move, Add, Change, and Delete Mean Opinion Score A rating method representing the user perception of overall call quality. MFN-2 MyFloridaNet-2 MFN MyFloridaNet Multi-tenant An architecture in which a communication system provides service for more than one Customer group. Each group is logically separated within the system and can view and administer their group only. NANP North American Numbering Plan NAT Network Address Translation NGN-PS Next Generation Network Priority Service NOC Network Operations Center NPA Number Plan Area which identifies the three (3) digit area code. NXX A three-digit code in which N is any digit 2 through 9 and X is any digit 0 through 9. Describes the “Exchange Code” fields of a North American Numbering Plan telephone number. On-net SCS sessions which only traverse the Internet Protocol network. Contract No. DMS-17/18-044B Exhibit C         Poisson One (P.01) The grade of service reflecting the probability that, at most, only one call out of one hundred calls could be blocked. PBX Private Branch Exchange PRI Primary Rate Interface is an enhanced T-1 which provides fast out-of-band signaling. PRI has 24 channels each of which is 64,000 bits per second, one of which is typically used to carry signaling for the other 23 channels. PSTN Public Switched Telephone Network PSAP Public Safety Answering Point Reply A formal response to this ITN. RFO Reason For Outage Respondent An entity who submits a Reply to this ITN. RFC Request For Comments (an official publication channel for the International Engineering Task Force). SBC Session Border Controller Single- tenant An architecture in which a communication system provides service for a single customer. SIP Session Initiation Protocol SIP Trunking A service offered by many Service Providers that connects a company's PBX to the PSTN via Internet using the SIP VoIP standard. SLA Service Level Agreement SOC Security Operations Center SOW Statement of Work SPI Schedule Performance Index State The State of Florida TDM Time-Division Multiplexing TSP Telecommunications Service Priority UC Unified Communication VoIP Voice over IP VoIP R- Factor A number or score that is used to quantitatively express the subjective speech quality in VoIP systems. WebRTC Web Real-Time Communications WPS Wireless Priority Services Contract No. DMS-17/18-044B Exhibit C         ADDENDUM NO. 4 INVITATION TO NEGOTIATE (ITN) SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 Date: August 1, 2019 To: Prospective Respondents to ITN No: DMS-17/18-004 From: Jesse Marks, Procurement Officer Subject: Revision to the Procurement Officer ____________________________________________________________________________ 1. The Invitation to Negotiate, DMS-17/18-004, is hereby amended as follows and Section 1.6 Procurement Officer is replaced in its entirety: The Procurement Officer is the sole point of contact for this procurement. Direct all contact with the Department to the procurement officer in writing by email. Jesse Marks State Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 360G Tallahassee, FL 32399-0950 Phone: (850) 487-3977 Email: Jesse.Marks@dms.myflorida.com ***PLACE THE SOLICITATION NUMBER IN THE SUBJECT LINE OF ALL EMAILS TO THE PROCUREMENT OFFICER*** If a Respondent is claiming that any portion of an email is trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, the Respondent is to place the word “Confidential” in the subject line. (See also subsection 3.8.4 of this ITN for more information on confidential information.) Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and State holidays, Contract No. DMS-17/18-044B Exhibit C         any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a Reply. Any such contact by an affiliate, a person with a relevant business relationship with a Respondent, or an existing or prospective subcontractor to a Respondent is assumed to be on behalf of a Respondent unless shown otherwise. Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under chapter 120, Florida Statutes. Any protest must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399- 0950. Protests may also be filed by fax at 850-922-6312 or by email at agencyclerk@dms.myflorida.com It is the filing party’s responsibility to meet all filing deadlines. The Procurement Officer should be copied on such filings. Contract No. DMS-17/18-044B Exhibit C         ADDENDUM NO. 2 TO THE FOLLOWING INVITATION TO NEGOTIATE (ITN): SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 Date: May 21, 2019 To: Prospective Respondents to ITN No: DMS-17/18-004 From: Gerri Faircloth, Procurement Officer Subject: Updates to the ITN, Timeline Revision, and Correction to Department Answers _________________________________________________________________________________ 1. The Invitation to Negotiate (ITN) No.: DMS-17/18-004, is hereby amended as follows: 1.1. Subsection 2.3, Timeline of Events, is hereby amended as follows: REMAINDER OF PAGE INTENTIONALLY LEFT BLANK Contract No. DMS-17/18-044B Exhibit C         TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. February 11, 2019 Deadline to submit questions to the Procurement Officer. 3:00 PM March 15, 2019 Department’s anticipated posting of answers to Respondent’s questions on the VBS. April 19, 2019 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM June 7, 2019 June 21, 2019 Public Opening. Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 2:30 PM June 7, 2019 June 21, 2019 Evaluation Phase. June 17, 2019 to July 29, 2019 June 26, 2019 to August 16, 2019 Evaluators’ Public Meeting to confirm scores Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM July 29, 2019 August 22, 2019 Negotiations Phase. August 5, 2019 August 26, 2019 to January 8, 2020 Negotiation Team Public Meeting Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM January 8, 2020 January 10, 2019 Post Notice of Intent to Award on the VBS. January 14, 2020 Contract Execution. TBD Contract No. DMS-17/18-044B Exhibit C         2. The Department’s proposed amendments to ITN No.: DMS-17/18-004, Addendum No.1, issued on April 22, 2019 is hereby amended as follows: 2.1 Item 1.a. of Addendum No.1, which amended ITN No: DMS-17/18-004, subsection 3.5, How to Submit a Reply, unintentionally omitted the first and last paragraphs from the original ITN No: DMS-17/18-004, subsection 3.5, How to Submit a Reply. These two paragraphs are now reinstated as part of ITN subsection 3.5, How to Submit a Reply, and are shown below in underlined text. Respondents are responsible for submitting their Replies by the date and time specified in the Timeline of Events of this solicitation. Respondents are to submit the Reply in a sealed box(es) indicating the Respondent’s name, the ITN number, and the Procurement Officer containing the following: 3.5.1 One (1) original, un-redacted bound paper version of the Reply, excluding the Vendor’s Service Catalog, and a paper copy of the Attachment G – Component Price Sheet in a separate sealed envelope. Also provide two (2) un-redacted bound paper copies of the Reply, excluding the Vendor’s Service Catalog and two (2) paper copies of the Attachment G – Component Price Sheet in a separate sealed envelope. 3.5.2 One (1) electronic original un-redacted version of the Vendor’s Service Catalog and one (1) electronic original un-redacted version of Attachment G - Component Price Sheet on a USB flash drive (CD/DVD format is also acceptable) in a separate sealed envelope. 3.5.3 Nine (9) electronic un-redacted copies of the Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable) excluding the Vendor’s Service Catalog and Attachment G - Component Price Sheet. Large files should be scanned as separate files, and; 3.5.4 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive, as described in subsection 3.8 of this ITN. Large files should be included as separate files. All electronic documents are to be searchable to the fullest extent practicable. Paper and electronic copies of Replies are to consist of identical information. In the event of a conflict between the copies, the original paper Reply controls. 2.2 Item 2.e. of Addendum No. 1, which amended Attachment A: Statement of Work, ITN No: DMS-17/18-004, subsection 8.2, Additional Centrex Services, item 1, unintentionally omitted the words “or less”. These words have been struck from the Statement of Work, subsection 8.2, Additional Centrex Services, item 1 as shown below. A minimum Customer order of five (5) lines or less in order is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 2.3 Item 4 of Addendum No. 1, which amended Attachment G: Component Price Sheet, is hereby deleted in its entirety and replaced with the Second Revised Attachment G: Component Price Sheet, attached to this addendum. This Second Revised Attachment G: Component Price Sheet unlocks the rows within the Assumptions section allowing Respondents to insert additional lines in conformance with the Component Price Sheet instructions. Contract No. DMS-17/18-044B Exhibit C         3. The Department’s responses to Questions #6, #69, and #92 of Addendum No.1, issued on April 22, 2019, are hereby revised as follows: Question Number Section Page Number Question Response 6 Attachment A, Section 2.1, Item 3 12 Can you clarify what a thorough training would require, and for which products See Attachment A, SOW subsection 3.43, Training. The training requirement for Contractor’s staff will vary according to the Service Categories being delivered by the Contractor, and the individual staff member’s responsibilities. The training provided by the Contractor will ensure that staff members working on the Contract are knowledgeable of the contractual requirements and are thoroughly capable of delivering the service(s) contemplated in the Contract. 69 5.2 84-86 What type of Single Sign On solution is being used? See response to Question #69. The Department does not have this information as Customers make their own decisions related to their business needs. 92 7 93 Is the state interested Quality Management for Rep Performance ect? Yes, Respondents may propose additional features as part of their Reply to this procurement. See Attachment A, SOW, ITN, subsection 3.11.1 Vendor’s Service Catalog. FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. End of Addendum No. 2 Contract No. DMS-17/18-044B Exhibit C         ADDENDUM NO. 1 TO THE FOLLOWING INVITATION TO NEGOTIATE (ITN): SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 Date: April 22, 2019 To: Prospective Respondents to ITN No: DMS-17/18-004 From: Gerri Faircloth, Procurement Officer Subject: Updates to the ITN and Respondent Questions and Department Answers ____________________________________________________________________________ 1. The Invitation to Negotiate, ITN No: DMS-17/18-004, is hereby amended as follows: a. Subsection 3.5, How to Submit a Reply, is hereby deleted in its entirety and replaced with the following: 3.5.1 One (1) original, un-redacted bound paper version of the Reply, excluding the Vendor’s Service Catalog, and a paper copy of the Attachment G – Component Price Sheet in a separate sealed envelope. Also provide two (2) un-redacted bound paper copies of the Reply, excluding the Vendor’s Service Catalog and two (2) paper copies of the Attachment G – Component Price Sheet in a separate sealed envelope. 3.5.2 One (1) electronic original un-redacted version of the Vendor’s Service Catalog and one (1) electronic original un-redacted version of Attachment G - Component Price Sheet on a USB flash drive (CD/DVD format is also acceptable) in a separate sealed envelope. 3.5.3 Nine (9) electronic un-redacted copies of the Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable) excluding the Vendor’s Service Catalog and Attachment G - Component Price Sheet. Large files should be scanned as separate files, and; 3.5.4 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive, as described in subsection 3.8 of this ITN. Large files should be included as separate files. b. Subsection 3.6.7 is hereby amended as follows: 3.6.7 The Respondent must provide a Vendor’s Service Catalog with detailed pricing for all services and associated equipment Respondent proposes in this procurement. that is not otherwise provided for in Attachment G – Component Price Sheet. Contract No. DMS-17/18-044B Exhibit C         c. Subsection 3.11.1, Vendor’s Service Catalog, is hereby amended as follows: 3.11.1 Vendor’s Service Catalog The Respondent must submit a Vendor’s Service Catalog of Respondent’s proposed services and associated equipment and pricing, which will become part of the final Contract, as modified during negotiations. The Respondent will provide the Vendor’s Service Catalog as if the terms and conditions of the Draft Contract are final. The Vendor’s Service Catalog should contain component pricing that contemplates fulfillment of all minimum requirements, with the understanding that there is no guaranteed minimum spend from the Department or the Customers. The Respondent must provide detailed pricing for all services and associated equipment Respondent proposes in this procurement. that is not otherwise provided for in Attachment G – Component Price Sheet. Respondents are instructed to only submit pricing for services that are within the contemplated scope of this procurement, including additional options or features proposed by the Respondent that are responsive to the Statement of Work. Services outside of the scope of this procurement will not be evaluated. If a Vendor’s Service Catalog in the final executed Contract includes services outside of the scope of the Contract, those services will not be considered part of the Contract, and will neither be included in the Communications Service Authorization and Billing System nor be offered to Customers. d. The sentence below is added to Subsection 3.12.4 as follows: Pricing in the Component Price Sheet and Vendor’s Service Catalog shall not include state of Florida and federal taxes. e. Subsection 4.4.4, Other Department Rights During Negotiations, is hereby amended as follows: d) Require any or all Respondents to address services, prices, or conditions offered by any other Respondent. Intentionally left blank. 2. Attachment A: Statement of Work, ITN No: DMS-17/18-004, is hereby amended as follows: a. Subsection 3.34, Online Portal for Self-Management, item 5, is hereby added as follows: 5. Add, change, and delete licenses as requested by the Customer. b. Subsection 3.44.1, item 4., the first sentence is hereby amended as follows: 4. Communications Management Plan is a deliverable subject to final acceptance by DMS. c. Subsection 5.1, Unified Communications System and Services – General Features, item 3. oo., is hereby amended as follows: oo. Call Center (basic, standard, and premium) Contract No. DMS-17/18-044B Exhibit C         d. Subsection 6.2, SIP Trunking Features, item 3 is deleted in its entirety and replaced with the following: 3. Offer the capability to intercept calls and play announcement for any SIP Trunk phone number. e. Subsection 8.2, Additional Centrex Services, item 1 is hereby amended as follows: 1. A minimum Customer order of five (5) lines in order is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 3. Attachment B: Draft Contract, ITN No: DMS-17/18-004, is hereby amended as follows: a. Section 1.4.1, Suspension of Work, is hereby amended as follows: 1.4.1 Suspension of Work The Department may, at its sole discretion, suspend any or all activities under the Contract, at any time, when it is in the best interest of the State of Florida to do so. The Department may, at its sole discretion, suspend the Contract at any time, when in the best interest of the Department or Customer to do so. The Department or the Customer will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the activities associated with the Contract, . Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract.. Suspension of work will not entitle the Contractor to any additional compensation. b. Section 3.5, Payment Invoicing, is hereby amended as follows: 3.5 Payment Invoicing The Contractor will be paid upon submittal of an invoice to the Department after delivery and acceptance of commodities or contractual services is confirmed, and the invoice is accepted by the Customer. The Contractor shall submit invoices for fees or other compensation for services or expenses in detail sufficient enough for a proper pre-audit and post-audit and contain the Contract Number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed and Contractor will follow all invoice directives in the Statement of Work. c. Section 10.3, Remedial Measures, is hereby amended as follows: Upon becoming aware of an alleged security breach, Contractor’s Contract Manager must set up a conference call with the Department’s Contract Manager. The conference call invitation must contain a brief description of the nature of the event. When possible, a thirty (30) minute notice will be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call will be scheduled. All available information must be shared on the call. The Contractor must answer all questions based on the information known at that time and answer additional questions as additional information becomes known. Contract No. DMS-17/18-044B Exhibit C         The Contractor must provide the Department with final documentation of the incident including all actions that took place. If the Contractor becomes aware of a security breach or security incident outside of normal business hours, the Contractor must notify the Department’s Contract Manager and in all events, within one (1) business day. Intentionally left blank. d. Section 19, Performance Bond, the first paragraph is hereby amended as follows: SECTION 19. PERFORMANCE BOND Within thirty (30) days of Contract execution, Contractor will deliver to the Department’s Contract Manager a Performance Bond in the amount of $60 $10 million. The bond shall be used to guarantee satisfactory performance by the Contractor throughout the term of the Contract. 4. Attachment G: Component Price Sheet, ITN No: DMS-17/18-004, is hereby revised in accordance with the amendments set forth in the Revised Attachment G: Component Price Sheet attached as part of this addendum. Enclosure: Addendum No 1, Questions and Answers Exhibit Revised Attachment G: Component Price Sheet THIS SPACE INTENTIONALLY LEFT BLANK Contract No. DMS-17/18-044B Exhibit C         Invitation to Negotiate SUNCOM Communication Services ITN NO: DMS-17/18-004 Addendum No. 1 Questions and Answers Exhibit The Department’s responses to timely submitted questions are below. Question Number Section Page Number Question Response 1 NA NA What is the actual timeline for product implementation for whomever earns this bid? See Attachment A, Statement of Work (SOW) subsection 3.44.2, Project Management Implementation Phase and subsection 3.45, Services Infrastructure Checklist. 2 Attachment A, Section 1.4 9 If a vendor is provided an award, will existing services under that vendor which are already in place, continue as is? If the vendor is provided an award, Customers can continue to receive services from that same vendor. 3 Attachment A, Section 1.4 9 If a new vendor is provided an award, how will the agencies be communicated of the award and services the said vendor provides? DMS provides information to SUNCOM customers. 4 Attachment A, Section 1.4 9 If the agencies do not wish to procure from the awarded agreement, will they be able to procure the same services outside the award? Refer to section 282.703, Florida Statutes. 5 Attachment A, Section 1.4 9 If a vendor is provided an award, can you please describe the process if a vendor has changes to their business (ie: legal name change), how amendments be addressed? The Department’s processes for handling a contractor’s changes to their business and possible contract amendments are reviewed and addressed on a case- by- case basis. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 6 Attachment A, Section 2.1, Item 3 12 Can you clarify what a thorough training would require, and for which products? See Attachment A, SOW subsection 3.43, Training. 7 Attachment A, Section 3.5 27 Can you please describe the bandwidth requirements of the MPLS network connection required. Attachment A, SOW subsection 3.15, Connection with MyFloridaNet, describes the amount of bandwidth required for the interconnection. 8 Attachment A, Section 3.5 27 Is awarded vendor allowed to procure the bandwidth requirements in this section from any supplier of the awarded vendor’s choice. Yes. 9 Attachment A, Section 3.22 31 Contractor WebPage – Is this a mandatory requirement of all awarded vendors? Bas [sic] Yes, see Attachment A, SOW subsection 3.22, Contractor Webpage. 10 Attachment A, Section 5.2.2, Item C 85 Can you provide an example of voice activation? For example, allowing the subscriber to dial a phone number using speech instead of entering the digits in the UC user interface. 11 Attachment A, Section 5.2.2, Item J 85 In regards to calandering [sic], update status based off of calander [sic], is there a calander [sic] that is widely adopted throughout the State? The Department does not have this information as Customers make their own decisions related to their business needs. 12 Attachment A, Section 7.1, Item 1 - 15 93 CRM Integration- Is there a CRM that is widely adopted? No. 13 Attachment A, Section 7.1 92/101 Can the premises equipment required (phones, gateways, monitoring equipment, and SBCs) be satisfied by a response in Section 5, or must they be explicitly listed in the Section 7 catalog? If the Respondent is seeking to provide a Service Category, a response should be provided to each subsection in the Attachment A, SOW where applicable to the Respondent’s proposed solution. It is the Respondent’s responsibility to ensure responses are properly aligned with the corresponding Statement of Work sections. The Respondent must provide the Department with an Attachment G – Component Price Sheet Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response and must provide a Vendor’s Service Catalog with detailed pricing for all services Respondent proposes to provide in its Reply to this procurement. 14 ITN 3.11.1 and Attachment A, Section 4.5 5/30 & 71/101 What is the difference between the Vendor’s Service Catalog and the CSAB Service Catalog? The Vendor’s Service Catalog contains detailed pricing for all services Respondent proposes to provide in its Reply to this procurement. See Item # 1.b. and 1.c. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. The CSAB Service Catalog will contain the catalog of services, approved by the Department, and entered into the CSAB system available for ordering by Customers. 15 Attachment A, Sections 3.30, 3.30.1, 3.30.2, and 3.44 41/101 & 55/101 These sections do not indicate whether the respondent is to provide a response. Will the Department please clarify whether we are to provide a response to these sections? For Attachment A, SOW subsection 3.30, Contractor Meetings with DMS, which includes 3.30, 3.30.1, 3.30.2, and 3.30.3, no response is required to these sections. For Attachment A, SOW subsection 3.44, Project Management, which includes 3.44 and 3.44.1 through 3.44.5, the response block listed on page 60 of the ITN applies to all of subsection 3.44, Project Management. 16 Attachment A, Section 6.2, Item 3 91/101 Item 3. Offer call transfer intercept announcement which routes calls to a phone number with informative announcements. Can you clarify the difference between standard intercept announcement and call transfer intercept announcement? See Item # 2.d. of this addendum. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 17 Attachment A, Section 8.2, Item 1 99/101 Item 1. A minimum Customer order of five lines or less in order to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. Please confirm the words “or less” are supposed to be “or less” and not “or more”. See Item # 2.e. of this addendum. 18 Attachment G Category 1 On the Category 1 Single tab the pricing is all based on the number of lines. Will DMS please define what a line is? A line is equivalent to a licensed subscriber with a unique number or extension that has a monthly recurring charge. 19 Attachment A, Section 5.1, Item 1 82/101 Will DMS please confirm local, long distance, and toll-free access are to be included in all single-tenant and multi- tenant solutions? Confirmed. 20 NA NA Will an eligible or required user be able to purchase off this new SUNCOM contract using the Services Catalog to either expand their existing system or buy a brand-new premise-based system (HW/SW and services)? Yes. 21 NA NA In a single-tenant environment (premise- based), will there be a fixed term (i.e. 36 or 48 months) for these specific products and services? The Department has not specified the term for single-tenant systems. Vendors are permitted, but not required, to include pricing information on terms. See ITN, subsection 3.11.1.1. The Customer, Department, and SCS Contractor will agree upon the term in the CSAB work order. 22 NA NA Is the State / DMS looking for a single vendor to support all of the existing voice systems in order to provide the same level of service statewide, also enabling DMS is seeking to establish through this ITN a contract or contracts (Contract) for a collection of voice services. See ITN, subsection 1.1, Solicitation Objective, subsection 1.4, Goals of Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response a phased approach migration to a Cloud environment? the ITN, and subsection 5.1, Rights for Award, regarding one or multiple contracts. 23 NA NA Can the selected vendor add or change services within the service catalog once on the State contract? For example, add a new device, an application or solution in order to meet the specific requirements of an agency; add new Cloud services that are not currently available; or update the service catalog with a new release to an existing application? Changes in services, features, equipment, or technology in the same, alternative, or equivalent form within the scope of the Contract are permissible updates and are subject to prior DMS approval and inclusion of the services in CSAB is solely within DMS’s discretion. See Attachment A, SOW subsection 1.5, Updates to Services or Equipment and subsection 4.5, Communications Service Authorization and Billing Service Catalog. 24 NA NA Is the end customer responsible for the cost of the MFN connection between their core sites and remote sites? Yes. 25 Attachment G – Component Price Sheet (Service Category 1 – UC – Single-tenant) 1 Based upon the State's definition of a single-tenant vs. multi-tenant on page 82 of Attachment A: Statement of Work, single-tenant implementations are premises-based at a customer specified location. However, the pricing worksheet asks for a monthly price for the various system capacities identified. Monthly pricing typically applies to a cloud-based environment. Is it the State's intent to have this single-tenant premise-based solution a Cloud solution? Or should it be a purchase price of HW/SW plus any applicable monthly recurring services? Monthly pricing applies to single-tenant and multi-tenant service offerings. This statement, however, does not restrict Respondents from proposing other price structures, or solutions, in the Vendor’s Service Catalog. 26 NA NA Is it the State's intent to migrate all premise-based solutions to Cloud offerings? Please see Attachment A, SOW subsection 1.4, Service Objectives. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 27 Attachment G - Component Price Sheet (Service Category 1 - UC - Single-tenant) 1 The capacities identified for a single- tenant (i.e. 50 or 200 users) appear to be fairly small in size. Are we to assume that this is an entirely new agency / customer or could it potentially be a remote site to a larger / existing entity? The capacity was not intended to be associated with any particular customer. 28 NA NA What will be the SUNCOM service fees for Cloud services between DMS and the end customer? The Department cost recovery fees for SCS, established by the Department, have not yet been determined. 29 1.2 7 Will the state choose providers based on geography covered by that particular provider or are they looking for a single source provider? Selection criteria for award selection is set forth in ITN subsection 4.5.2, Selection Criteria. See ITN, subsection 1.1, Solicitation Objective, subsection 1.4, Goals of the ITN, and subsection 5.1, Rights for Award, regarding one or multiple contracts. 30 1.2.1 9 Can providers partner together based on geography to provide a more comprehensive solution? Yes, see ITN subsection 3.13, Subcontracting. 31 1.4 11 Is the State of FL preference ala carte pricing or a tiered pricing table? The state does not have a preference and Respondents may propose any rate structure. 32 2.1.6 15 What is the estimated total number of call paths that will be needed? The Department does not have this information as Customers make their own decisions related to their business needs. Currently, there are approximately 10,000 SIP trunk call paths ordered by SUNCOM customers. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum orders under any new Contract. 33 4.14.5 64 Confirmation Needed: The state is requesting a minimum of 80Kbps per voice path? The Respondent must propose solutions which provide the appropriate call quality and conform with the minimum requirements set forth in Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response Attachment A, SOW subsection 6.1., SIP Trunking Minimum Requirements. 34 14.1.2 99 Is it possible to have a list of all locations in Excel format? This question is unclear. Information may be provided during the Negotiation Phase of the ITN. 35 Attachment A, Section 3.28 39-40 For security and backup purposes, would the State accept both on-premise and cloud solutions in a hybrid configuration? Yes. 36 Attachment A, Section 7.2 93-94 Approximately, how many call center agents does the State currently utilize? These are Customer specific applications and the Department does not have access to this information. 37 Attachment A, Section 2 12 Does the manpower requirement change if the Contractor does not reply to all four categories in the pricing option? This question is unclear. The staffing and personnel levels may vary depending on service categories offered. However, key staff requirements apply to all vendors. 38 Attachment A, Section 3.30.3 42 At what point does the State want to the Contractor to provide the manpower, circuits etc.? See Attachment A, SOW subsection 3.44 Project Management. 39 Attachment A, Section 1.6 11 Can you provide the address of the data centers where we will be terminating circuits from our cloud data centers to the State? The MFN-2 core nodes are in Tallahassee, Miami, Jacksonville, Tampa and Orlando. 40 Attachment A, Section 6 89 What will the Data Circuits from our cloud data centers to the state data center terminate on – a demarc router provided by the contractor or by the State? The Respondent should propose their design for consideration, which may include termination of the circuit on a Contractor managed router in the MFN node. Contractor access circuits will eventually be terminated on a MFN core router. 41 Attachment A, Section 5.1 82 Please describe how the state plans to use Operator assistance. Customers call an Operator for assistance when they have questions or concerns about placing calls. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 42 Attachment A, Section 5.1 84 Can the State provide an estimate of toll free numbers or DIDs associated with contact center. The Department currently has over 2,000 toll free numbers. It is unknown how many of these numbers are associated with a contact center. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum orders under any new Contract. 43 Draft Contract, Section 1.1 & 1.2 3 Is the Initial Term and the Term Renewal language negotiable? Contract renewal terms are subject to section 287.057(13), Florida Statutes, and Rule 60A- 1.048, Florida Administrative Code. See ITN subsections 4.4.1, Phase 2 – Negotiations Process – General Overview, and 4.4.4, Other Department Rights During Negotiations. However, no such modifications are guaranteed and replies should be submitted as if the current draft contract terms apply. See ITN subsection 3.9, General Instructions to Vendors, and Form 7 – Mandatory Responsiveness Requirements. 44 Draft Contract, Section 3.5 6 What constitutes invoice acceptance? See Item # 3.b. of this addendum and Attachment A, SOW Section 4, Business Operations. 45 Draft Contract, Section 3.10 6 Is the State exempt from federal taxes? Yes, see Attachment A, SOW subsection 4.6, Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog. 46 Draft Contract, Section 8.3 13 If the indemnification terms are accepted, can this be limited to US IP protection only? See ITN subsections 4.4.1, Phase 2 – Negotiations Process – General Overview, and 4.4.4, Other Department Rights During Negotiations. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response However, no such modifications are guaranteed and replies should be submitted as if the current draft contract terms apply. See also ITN subsection 3.9, General Instructions to Vendors, and Form 7 – Mandatory Responsiveness Requirements. 47 Draft Contract, Section 9.4 15 Development is not contemplated under this agreement. What Work Product does the State think might be included? This is standard contract language in the Department’s contracts. 48 Draft Contract, Section 10.5 17 What type of certificate is required? Is cyber insurance COI acceptable? The Department does not have a template for this certification. Contractor must annually demonstrate to the Department’s satisfaction that it is in compliance with the Warranty of Security in Attachment B, Draft Contract subsection 10.2, Warranty of Security. 49 Draft Contract, Section 12.3 19 If liquidated damages would be accepted, can they be on a prorated basis for the value of services? See Attachment B, Draft Contract subsections 3.6 Service Level Agreement, 10.2 Warranty of Security, and 14.4 Data Access for the application of liquidated damages. 50 Draft Contract, Section 19 25 Will this amount be prorated for the actual amount of categories Contractor responds? See Item # 3.d. of this addendum and see response to Question # 46. 51 Invitation to Negotiate, Section 3.12 17 Regarding the Component Price Sheet (Attachment G), do the charges and fees indicated exclude taxes? See Item #1.d. of this addendum. 52 Invitation to Negotiate, Section 2.2 6 Will the State allow for additional clarifying questions once they release the initial response to questions? No. Vendors invited to participate in phase two, negotiation phase, are permitted to ask additional questions. 53 Invitation to Negotiate, Section 3.5.1 9 In the spirit of economically prepared responses, would the State consider increasing the number of electronic copies (CD/DVD/Flash) and reducing the Yes, see Item #1.a. of this ITN. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response number of additional printed paper copies (9)? 54 F963 SLA 3 Can you please define in more detail what is requested when stating call will be answered within 11 seconds for Operator Assistance? Customer calls to the Operator shall be answered within eleven (11) seconds of the call being setup. 55 Invitation to Negotiate, Section 3.7 and Draft Contract Section 19 ITN – 11 Draft Contract - 25 In the Invitation to Negotiate, Section 3.7, a requirement is listed for a letter of bondability for a performance bond in the amount of $10 million. However, in the draft contract, Section 19, a bid bond in the amount of $60 million is listed. Can you please clarify? See Item #3.d. of this addendum. 56 Invitation to Negotiate, Section 3.11 & 3.12 15 of 30 & 17 of 30 If all submitted pricing must be provided as if the terms and conditions of the Draft Contract are final, with no guaranteed minimum spend from the Department or the Customers, then will the evaluation process include the understanding that unit prices on the Component Price Sheets may seem artificially high due to Performance Bond and other cost recovery for what might be very low volume quantities, and that those unit prices would be expected to be lowered during the negotiation phase? Would the Department like to suggest any guidance for clear and accurate presentation in this regard? The evaluation phase of the ITN does not contemplate the evaluation of a Respondent’s submitted Component Price Sheet or the Vendor’s Service Catalog. Please refer to ITN Section 4.3, Evaluation of the Reply, and Attachment H – Evaluator Scoring Workbook. 57 Invitation to Negotiate, Section 3.11 & 3.12 15 of 30 & 17 of 30 Regarding the text, "…the final Contract, as modified during negotiations", will the Department please provide a list of any and all service specific terms and Response to questions 1 through 3: See response to Question #46. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response conditions, and contractual terms and conditions, that would be entirely excluded from any negotiations at all? 1. Will the State allow Vendors to provide service specific terms and conditions for the State’s consideration? 2. Will the State allow Vendors to take exception, request clarification, or provide redlines to terms and conditions of the bid during Phase 1 and/or Phase 2 of the ITN? 3. Will the State negotiate contractual terms and conditions during Phase 2 of the ITN? 4. Will the State provide all policies, protocols, and procedures the State deems applicable to this ITN? Response to question 4: The Department does not have this information as Customers have their own unique policies, protocols, and procedures. 58 Invitation to Negotiate, Section 4.4.4 21 If any or all Respondents are required to address services, prices, or conditions offered by any other Respondent(s), does that mean submitted proposals or portions of proposals will be shared among competitors? What will be the rules and guidelines for providing information from one Respondent with another? See Item # 1.e. of this addendum. 59 Attachment A: Statement of Work 83 oo: Contact Center (Basic, Standard and Premium) See Item #2.c. of this addendum and the Revised Attachment G – Component Price Sheet attached as part of this addendum. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response Can you define the functionality that should be included in the 3 contact center options? 60 Attachment A: Statement of Work 83 oo: Contact Center (Basic, Standard and Premium) Can you more clearly define the SLA requirements for the 3 contact center levels? This question cites to page 83, subsection oo. but incorrectly refers to this subsection as relating to Contact Center. Attachment A, SOW subsection 5.1, Unified Communications Systems and Services – General Features, 3.oo. on page 83 relates to Call Centers. There are SLAs for Service Category 3 – Contact Centers, which apply to both single-tenant and multi- tenant Contract Centers. The Call Center SLAs are in Service Category 1. See response to Question #59. 61 Attachment A: Statement of Work 83 pp. Call Center desktop client Can you define the functionality for the desktop client? It is up to the vendor to describe the functionality of the desktop client. 62 Attachment A: Statement of Work 83 pp. Call Center desktop client Can you define the SLAs for the desktop client? The Call Center SLAs are in Category 1. 63 Attachment A: Statement of Work 83 Contact Center functionality and the respective SLAs are defined in Category- 3, why is it also included in Category-1? Contact Centers are not included in Service Category 1. 64 ITN No.: DMS- 17/18-004 Document There is no mention of FedRAMP compliancy which has become a requirement for hosted and managed services for State programs that receive partial or full federal funding. Does the State expect the hosted and multi-tenant options for Cat-1 and Cat-3 to comply with the FedRAMP? The Department expects the Contractor(s) to comply with any applicable federal requirements. See Attachment B, Draft Contract subsection 6.1, Conduct of Business. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 65 Attachment A: Statement of Work 92 Will the Department please provide a summary list of contact center minutes of use per Agency and per primary call center number, for each of the past twelve months? This information is not available to the Department. 66 5.1 82 - 84 What is meant for Multi-Tenant Environments? Is this to allow for different SoFL divisions to share the same call processing platform or is this for a Centralized Hub/Spoke arrangement of multiple sites of same SoFL division? Multi-tenant is defined in Attachment F – Definitions and Acronyms. 67 5.1 82 - 84 Is the Toll Free requirement for individual sites or will all Toll Free be handled in a Call Center Environment? Toll-free is not limited to Call Center environments. 68 5.2, #2c. 85 Bullet C Supports Voice Activation that integrates seamlessly with other business communications systems. What type of other business communications systems will need to be integrated with any proposed solution. The Department does not have this information as Customers make their own decisions related to their business needs. 69 5.2 84 - 86 What type of Single Sign On solution is being used? See response to Question #69. 70 2 5 The Department has opted to solicit using an Invitation to Negotiate (ITN). In order to provide the best value to the Department, vendor would like to offer its solutions and pricing under contract and Service Level Agreement (SLA) terms that, in some cases, differ from the Draft Contract and SLAs referenced in the See response to Question #46. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response ITN. Please confirm whether bidder should submit proposed alternative contract and SLA terms with its submission and that, if down-selected, vendor and Department will engage in negotiations to reach agreeable terms prior to any award. 71 1.4.2 - Termination for Convenience 4 The language in the Department's contract does not require any advance notice to terminate for convenience and vendor would like to request a reasonable amount of advance notice. Would the Department consider adding a 30 day advance notice requirement to terminate any particular service and a 180 day advance notice requirement to terminate the agreement? The Department has agreed to the 180 day advance notice to terminate the agreement in a previously negotiated agreement, so we would like to request the same language for this agreement. See response to Question #46. 72 3.3(b) Preferred Pricing 5 Vendor's product offerings to its public sector customers are competitively priced and provide a great value to our customers. In a previously negotiated agreement, the Department did not require a guaranteed maximum price nor did it require pricing not to exceed pricing offered under comparable contracts that are similar in size, scope and terms. Given this, would the Department consider similarly removing these two See response to Question #46. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response obligations from the Draft Contract? Alternately, vendor would recommend the Department instead limit the definition of comparable contracts with the State of Florida or its localities. 73 7.8 Time is of the Essence 12 This language is written fairly broadly and we've noted that this language does not appear in a previously negotiated agreement with the Deparatment [sic]. Given this, would the Department be agreeable to removing this section from the Draft Contract? If this is not possible, since the Service Level Agreements included with the ITN provide very specific timelines and performance metrics, would the Department instead consider tying this Time is of the Essence language specifically to the SLA requirements? See response to Question #46. 74 8.3 Indemnification 13 - 14 The indemnification language is written fairly broadly and does not exclude instances resulting from the negligence of the Department or an end user (which the Department has agreed to in a previously negotiated agreement). Would the Department consider clarifying that the indemnification obligation only apply to third party claims, be limited to direct personal and property damages only and not apply to any loss caused by the negligence of the Department or an end user? See response to Question #46. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 75 10.1 Duty to Provide Secure Data 15 - 16 Does the Department anticipate that any Protected Health Information ("PHI") will need to be received, maintained or transmitted in the provision of the services requested under this ITN? There may be instances where a Contractor will receive PHI. The Department expects the Contractor(s) to comply with any applicable federal requirements. See Attachment B, Draft Contract subsection 6.1, Conduct of Business. 76 10.2 Warranty of Security 16 This language includes a general prohibition that vendor will not perform any services from outside of the United States. A portion of vendor's services require some offshore support. If vendor provides a list of those services that require offshore support and information on the type of offshore support to be provided, would the Department consider waiving or clarifying this provision for the identified services? See response to Question #46. 77 19 Performance Bond 25 - 26 The $60M amount of the performance bond appears to correspond to the estimated annual total expenditures on the contract. If selected, can this amount be revised to the amount of business actually awarded (since the ITN states that an award can be made to multiple vendors)? See response to Questions #46 and #55. 78 PUR 1000 Limitation of Liability The Draft Contract does not include a Limitation of Liability provision, so it is our understanding that the Limitation of Liability language in PUR 1000 will apply. Would the Department consider revising the dollar amount of the contract or purchase order to be no more than the See response to Question #46. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response total 12 preceding months of annual revenue? 79 The State mandates connectivity between MFN and the Contractors network. What are the physical addresses that this would take place at? See response to Question #39. 80 Are the minimum requirements listed by section the Statement of Work absolute or can the respondent discuss alternative ways to address these based on product details? See response to Question #46. 81 How does the required Service Catalog correlate to the Attachment G – Component Price Sheet? Is the Service Catalog meant only for pricing items outside of or in addition to Attachment G? Or, if the Service Catalog must contain all items from Attachment G, can the respondent add other necessary pricing elements to the catalog and reference these in the assumptions sections of Attachment G? See Item # 1.b. and 1.c. of this addendum and the Revised Attachment G – Component Price Sheet attached as part of this addendum. 82 What format is required for the Vendor Service Catalog? There is no required format, but Vendor’s Service Catalog must comply with the terms in ITN subsection 3.11, Vendor’s Pricing. 83 7.2 Question 5 93 The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break This is a Customer preference for a specific feature which will be requested by Customers. Customers will select their desired functionality from the functionality proposed in the CSAB Service Catalog, so Respondents should Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response codes (when an agent is on break). Would you prefer through Workforce Intelligence have rules that add other agents for those times and then release them back to the skills they were working once your Calls are within your defined SLA? propose a suite of services with features and corresponding pricing. 84 7.1 Question 13 93 Through Voice Recognition or by entering numeric digits? The Respondent should provide all options which are offered for verifying caller identity if submitting a Reply which proposes to provide Contact Centers. 85 7.3 Question 1 94 What languages are required? This is a Customer preference, for a specific feature, which will be requested by Customers. 86 7.3 Question 4 94 Please list the CRM, DB's, ERP, ect that you would like integrations with. These are Customer specific applications and the Department does not have access to this information. 87 7.3 Question 11 94 Please describe what you mean by retrieval recall. Retrieval/recall means the ability to retrieve Customer interaction with the IVR. 88 7 93 How many call centers does the state have across all agencies and special districts? See response to Question #86. 89 7 93 Approximately how many total agents See response to Question #86. 90 7 93 Can you list the agencies, with total agents at each location, supervisors/Managers and the systems at each that would need to be integrated with per location. Also the intent of the integration? To provide Screen Pop, Memorialization of transactions in CRM/DB/ERP/Ticketing systems at each agency? See response to Question #86. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 91 7 93 Can you provide; Max Busy Hour, Average Handle Time, Avg Time in Queue, Avg Post Wrap work time by each contact center? These are Customer specific statistics and the Department does not have access to this information. 92 7 93 Is the state interested Quality Management for Rep Performance ect? Yes, Respondents may propose additional features as part of their Reply to this procurement. See Attachment A, SOW, subsection 3.11.1 Vendor’s Service Catalog. 93 7 93 Does the State take any payments such that a PCI level 1 is required? The Department and its Customers do not take payments that require a PCI level 1 at this time. 94 7 93 Does the State have any agencies that require FEDRAMP environment? The Department is not aware of any agencies that require FEDRAMP environment. 95 7 93 Does the state have outbound dialing (agent, agentless voice, SMS) campaigns? How many Agencies and what do the ones that have the need require from the outbound? Yes. These are Customer specific applications and the Department does not have access to this information. 96 7 93 Are most of the centers inbound and outbound (besides campaigns) Most of the Contact Centers are inbound. 97 7 93 Will you have Click to Talk entry points on your websites for customers to click on and then have the system prompt them for a phone number for an agent to call back on when there is an available agent? Attachment A, SOW subsection 1.4, Service Objectives, states “SCS Customers range from small to very large with a wide diversity of communications requirements to meet their business needs.” Customers will select their desired functionality from the functionality proposed in the Service Catalogs, so Respondents should propose a suite of services with features and corresponding pricing. If a feature is offered and meets the Customer’s needs, then it could be ordered. 98 7 93 Will any of your departments require Voice or Chat bots to answer questions The specifics of how Customers utilize current products, and how those will be used in the Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response like "what is the status of my case" "How much is my check". Do you have Departments with long wait times usually for the same few questions? future is not known. Customers will select their desired functionality from the functionality proposed in the CSAB Service Catalog, so Respondents should propose a suite of services with features and corresponding pricing. If a feature is offered and meets the Customer’s business needs, then it could be ordered. 99 7 93 Does the state require the ability to esculate a chat into a call? No. Customers will select their desired functionality from the functionality proposed in the Service Catalogs, so Respondents should propose a suite of services with features and corresponding pricing. If a feature is offered and meets the Customer’s business needs, then it could be ordered. 100 7 93 Does the State need the ability to add and subtract agent licenses as needed? Yes, see item #2.a. of this addendum. 101 In the SLA attachment, will consideration be given in the timelines for new locations that require the vendor to build out their network if it does not already exist to the client’s premises? See response to Question #46. 102 While we realize that the deadline for questions is today, should the answers to any questions cause us to have more, will there be a later period where we can ask for clarification? Not prior to the negotiation phase. Vendors invited to participate in phase two, negotiation phase, are permitted to ask additional questions 103 Will you be open to answering additional questions after today’s date? Not prior to the negotiation phase. Vendors invited to participate in phase two, negotiation phase, are permitted to ask additional questions. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 104 Attachment A, 3.16 28 Describe the Interoperability needed with MyFloridaNet. Contractors shall interconnect with MFN as described in Attachment A, SOW Section 3.15, Connection with MyFloridaNet. 105 Attachment A, 3.16 28 Where are the two locations where the Interoperability is needed with MyFloridaNet? See response to Question #39. Vendor may propose connection to any two of these core nodes. 106 Attachment G, pricing sheet Cat 1, single Can the pricing be broken down to just include phone features instead of including call center features, PC-based receptionist, etc. since these features are addressed in other tabs? Please follow the instructions in the Revised Attachment G- Component Price Sheet attached as part of this addendum. Each tab has areas for Respondents to provide assumptions upon which the proposed pricing is based. Vendor-proposed breakdown of prices can be included in the Vendor’s Service Catalog. 107 Attachment G, pricing sheet Cat 4, row 9 Describe what the size of system is that you would like pricing for. See Revised Attachment G – Component Price Sheet attached as part of this addendum. The Centrex Establishment Charge is independent of the number of main stations which will be served by the Vendor’s Central Office switch. 108 Attachment G, pricing sheet Cat 4, row 14 Define “Mainstation.” Mainstation means any Centrex line terminated on a Contractor’s Centrex switch. 109 Attachment A Can we opt out of the SOC requirement? If not can we subcontract it? Opting out is not possible. Subcontracting is an option. 110 ITN, 4.5.1 22 Confirm whether this is single or multi- award – this Section suggests single, Section 5.1 reserves the right to multiple, Section 5.2 suggests multiple. See ITN subsection 1.1, Solicitation Objective. 111 ITN, 4.5.2 22 If we don’t bid ALL services, will we be rated lower? See ITN, subsection 4.3.1, Scoring of Response to the Statement of Work. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 112 Attachment B, 1.3 3 Can the State please describe the circumstances (other than Termination under Section 1.4) under which such Transition Services would be required DURING the 5-year Contract term? Customers may request a transition to new or changed services during the Contract term. 113 Attachment B, 1.4 4 Would the State/Department/Customer permit CLECs (which are registered resellers of telecommunication services pursuant to agreements with underlying carriers for the services) to pass through to them the Early Termination Fee they are charged by the underlying carrier(s) due to the early contract termination? No. 114 Attachment B, 3.3 5 Will the State/Department/Customer allow for price increases should economic/market conditions so dictate See Draft Contract, Section 3, Payment and Fees, and PUR 1000 Section 4, Price Changes Applicable only to Term Contracts. 115 Attachment B, 3.6 6 Will the State/Department/Customer consider using Awardee-provided SLAs in lieu of Attachment C – Service Level Agreements? See response to Question #46. 116 Attachment B, 6.6, 13 10 Will the State/Department/Customer consider entering into an NDA if and when Contractor is asked to provide information under Section 6.6 or Section 13? No. 117 Attachment B, 14.2.1 22 In lieu of refresh screening every 5 years, given that the term of the Contract is 5 years, will the State/Department/Customer accept an annual certification as to the clean criminal background of Contractor’s personnel? No. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 118 Attachment B, 14.3 22 In lieu of this audit and inspection, will the State/Department/Customer accept an annual certification as to the clean criminal background of Contractor’s personnel? No. 119 Attachment B, 14.4 23 In lieu of creating a new policy for protection of State of Florida Data, will the State/Department/Customer accept a company’s general data protection policy, provided that it meets the substantive requirements of Section 14.4? See response to Question #46. 120 Attachment B, 19 25 Will the State please explain the basis for the amount of the bond? Will the state consider tying the bond amount to the award amount? Will the State consider waiving the performance bond requirement? See response to Questions #46 and #55. 121 Attachment A, 3.19 30 In the event that bandwidth upgrades are desired, upgrading/downgrading of a service/bandwidth is usually subject to availability and may be require additional construction, equipment, and/or a change in the rates set forth in the Proposal. If such additional costs are involved, will the State be willing to issue a change order or modification accordingly? No. 122 Attachment A. Staffing. 2.5 Engineering and Design Manager 15/101 The State will always have support from an Engineering and Design Manager, can the exclusivity requirement be discussed? See response to Question #46. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 123 Attachment A. Staffing. 2.6 Operations and Security Manager 16/101 The State will always have support from an Operations and Security Manager, can the exclusivity requirement be discussed? See response to Question #46. 124 Attachment A. 2.8 Network Operations Center and Security Operations Center Staffing 17/101 Can the SOC services be covered from the NOC? This question is not clear. The NOC and SOC can be in the same facility. See Attachment A, SOW subsection 3.23, Network Operations Center. 125 Attachment A. 3.15 Connection with MyFloridaNet. #1 27/101 Please provide a list of locations (physical addresses) that could be use for interconnects with MFN See response to Question #39. 126 Attachment A. 3.15 Connection with MyFloridaNet. #1 27/101 Are this locations state’s Data Center or Hosting Facilities operated by somebody else - If the latter who is the operator of these facilities The MFN nodes are managed by Harris Corporation and operated by Harris Corporation subcontractors. 127 Attachment A. 3.15 Connection with MyFloridaNet. #4 27/101 Please provide details about the State’s IP addressing plan and overall network architecture Please refer to the MFN-2 User Guide: https://www.dms.myflorida.com/content/downloa d/132643/825368/MFN- 2_49_User_Guide_RevC.docx 128 Attachment A. 3.15 Connection with MyFloridaNet. #7 27/101 Please provide details about the Quality of Service schema currently used by MFN See response to Question #127. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 129 Attachment A. Effectiveness within Customer- Specific Domains. #3 29/101 Please provide examples of customizations to be required/requested but the Customer An example of a customization that may be requested would be to allow a specific Customer to focus on their specific performance parameters as referenced in Attachment A, SOW subsections 3.31, Management Service, Systems, and Associated Dashboards, and 3.32, Tools. Another example is a Customer may want to see the MAC address and device name assigned to a subscriber while another Customer only wants to see the device name. 130 Attachment A. 3.23 Network Operations Center 32/101 Can the exclusivity requirement be discussed? See response to Question #46. 131 Attachment A. 3.30.3 Project Implementation Phase – Project Kickoff Meeting 42/101 Can the 15 days be negotiated? See response to Question #46. 132 Attachment A. 3.42 Service Level Agreement Performance Monitoring, Dashboard and Reporting 53/101 Will the SLAs be negotiated during the negotiation period? See response to Question #46. 133 Attachment A. 5.1 Unified Communications System and Services – 83/101 Please provide details about the desired IP Faxing and UC Faxing features/capabilities - inbound / outbound / single number / The Department serves many Customers who have a wide range of fax requirements and currently use different fax equipment. Respondents should describe the various fax options offered with the proposed service. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response General Features #3 client/integrations / Multi-function integration / MFP model and maker 134 Attachment A. 5.1 Unified Communications System and Services – General Features #3 83/101 Please provide details about Professional Services to be included Professional services include any activities required to provision services for a Customer. Respondents must describe the Professional Services they propose to offer that corresponds to items in their Vendor Service Catalog. 135 Attachment A. 5.1 Unified Communications System and Services – General Features #3 84/101 What email system and clients are currently in use by the state The Department does not have this information as Customers make their own decisions related to their business needs. The majority of state agencies use Microsoft Outlook. 136 Attachment A. 5.1 Unified Communications System and Services – General Features #3 84/101 Is Unified Messaging defined as simply access to and management of voicemail and email through the same client or would this also require a full 2-way sync with the users email inbox (deletion of voicemail on email client deletes the item from the voicemail platform and vice versa) Respondents should describe all options available with the services proposed. Customers will then select the option which meets their business requirements. 137 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #1 84/101 Which Mobile OS / Devices would we need to provide support for? Respondents should indicate the mobile devices and operating systems supported by their proposed services. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 138 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #1 84/101 #1/d refers to Fixed/Mobile Convergence (FMC) - Is this service currently being provided to the state by a carrier? If so can you please provide details about the architecture / integration currently in place? The state’s single-tenant and multi-tenant service providers offer FMC as a feature. This information is currently not available to the Department. 139 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #2 85/101 Which OS would we need to provide support for? Respondents should indicate which operating systems are supported by their proposed services. 140 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #2 85/101 Would the client need to be supported on virtual desktop environments? Respondents should describe all options available with the services proposed. Customers will then select the option which meets their business requirements. 141 Attachment A. 5.2. Unified Communications System and Services – Integration and 85/101 p. Which Identity Providers (IdP) would we need to support for SSO? The Department offers services to many Customers who utilize a variety of SSO solutions. Respondents should indicate which solutions they can interoperate with. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response Interface – General Features #2 142 Attachment A. 5.4 LAN Support Services 88/101 LAN Support Service - Please provide current LAN standards for equipment (model/maker) The Department does not have existing LAN standards. 143 Attachment A. Section 7.1. Contact Center – General. #15 93/101 Please describe the different types / brands of CRM applications we may need to integrate with. Are they all Webbased or will some of them be Thick Clients (PC Based)? Any Terminial Services Screens (Green Screens)? These are Customer specific applications which are unknown. 144 Attachment A. Section 7.2. Contact Center – Automatic Call Distribution (ACD). #1 93/101 What type of Omni-Channel Services are you anticipating using? Email? Chat? SMS? Social? Other Task level Omni- Channels? Respondents should describe all options available with the services proposed. Customers will then select the option which meets their business requirements. 145 Attachment A. Section 7.2. Contact Center – Automatic Call Distribution (ACD). #7 93/101 Please provide a use case for this Whisper function? Do you use it today? An example of use of the whisper feature is to allow a Contact Center agent to coach another agent during a live call. The caller, however, does not hear the agent interaction. Yes, the whisper function is currently used. 146 Attachment A. Section 5.4 LAN Support Services 88/101 This section states that we may provide option pricing for different LAN services under Category 1 but I don't see a section in Attachment G Component Price Sheet to provide pricing for these services. Where should we provide pricing for these optional services? If the Reply proposes to provide LAN services, pricing must be included in the Vendor’s Service Catalog. The Vendor’s Service Catalog contains detailed pricing for all services and equipment Respondent proposes to provide in its Reply. See Item # 1.b. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 147 Attachment G. Cat 1 Single Tab What should be included with the "Monthly Price for System Capacity"? Is this only the systems needed (hosted app servers, SBC, Connectivity)? Or should that include the costs of the user/device subscriptions? If the cost of subscriptions should be separate can you please add another section for those? Prices listed in the Revised Attachment G – Component Price Sheet are inclusive of all charges and fees necessary to deliver the proposed services, unless otherwise separately identified in the Revised Attachment G – Component Price Sheet. Each tab has areas for Respondents to provide assumptions upon which the proposed pricing is based. See also Item #1.d. of this addendum. 148 Attachment G. Cat 1 Single Tab and Cat 1 Multi Tab Can we provide the cost to purchase as well as rent/lease phones for a monthly fee? Please follow the instructions in the Revised Attachment G- Component Price Sheet. Each tab has areas for Respondents to provide assumptions upon which the proposed pricing is based. Vendor-proposed pricing options are to be shown in the Vendor’s Service Catalog, which includes all of Respondent’s proposed services, associated equipment, and pricing for all services and equipment Respondent proposes to provide in its Reply to this procurement. See Items #1.b. and #1.c. of this addendum. 149 Attachment G. all tabs Can we include any one-time fees? If yes, where should we put them? See response to Question #147. Pricing listed in the Vendor’s Service Catalog should be provided in accordance with ITN subsection 3.11, Vendor’s Service Catalog. See Items #1.b. and #1.c. of this addendum. 150 Attachment G. Cat 1 Single Tab Are we allowed to provide "pricing plans" like there are for the Cat 1 Multi Option? See response to Question #148. 151 Attachment G. all tabs Should we include add on services like call recording, emergency notifications, The Respondent must submit a Vendor’s Service Catalog which contains detailed pricing for all Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response local survivability and other features/applications that are not included in the packages defined in the RFP. If yes, where should we include the pricing for those options. services and equipment Respondent proposes to provide in its Reply to this procurement. See Items #1.b. and #1.c. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. 152 Attachment A. General Question for Minimum requirements In order to provide the best value solution and to be able to work across all agencies, can the bidder provide a range of solutions that meet the State’s needs but allowing a degree of flexibility in the minimum requirements? See response to Question #46. 153 ITN NO: DMS- 17/18-004, Section 3.5.1 30 The Department instructs respondents to submit “One (1) original, un-redacted bound version of the Reply … and nine (9) un-redacted bound paper copies”. We believe environmental sustainability is critical for economies and for all global citizens. Will the Department reconsider and require only an electronic submission? See Item #1.a. of this addendum. 154 ITN NO: DMS- 17/18-004, Section 3.4, Website References 30 The Department instructs respondents “Do not incorporate or reference dynamic links that are external to the document. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply”. Can respondents add an attachment made up of all links “For further No. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response information” even though it wouldn’t be scored? 155 ITN NO: DMS- 17/18-004, Section 3.5.1 30 The Department instructs respondents to provide “Vendor’s Service Catalog” in printed format. The broad nature of a manufacturer's product offerings and the extremely high number of products (more than 1.6M) preclude the ability to provide a publicly available Price List. Fore [sic] example, a global rice list could be 10,000 pages in length. With the number of copies requested, that would amount to over 100,000 pages. Will the Department consider revising the instruction to include electronic access to a pricelist? See Item #1.a. of this addendum. 156 ITN NO: DMS- 17/18-004, Section 3.7, Tab 5; also Attachment B, Draft Contract, Section 19, Performance Bond 31 25 The Department instructs respondents to provide a “Letter of Bondability”. Also Attachment B asks for a Performance Bond in the amount of $60 million. We typically do not see this type of requirement on an IT RFP, especially for IDIQ contracts, which this ITN is, since there are no volume commitments to purchase. As you are aware, securing a Performance Bond can be very costly depending on the contract price. See response to Questions #46 and #55. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response Would the Department consider removing this requirement? 157 Statement of Work Section 1.4 10 The first paragraph notes that respondents are encouraged to offer more than one manufacturer (system) option, should these presented as separate component price sheets and service catalogs only or separate proposals to distinctly capture the variances across platforms? Please submit a complete Revised Attachment G – Component Price Sheet, and a Vendor’s Service Catalog which contains detailed pricing for all services and equipment Respondent proposes to provide in its Reply to this procurement. The Vendor should submit 1 (one) version of their complete Reply. See Items #1.b. and #1.c. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. 158 ComponentPrice Sheet.xls Tab 1 "Cat 1 Single" for Unified Communications Tab 1 The single tenant price sheet is presented as a simple seemingly all inclusive bundled price with or without phones for lower end system capacities. The quantities are not specific, for example only system capacity of “up to x lines” is presented in the table. In addition, the System Requirements column lists features such as call center (basic, standard, premium) or PC based receptionist which appear to be nonspecific with regard to quantity (how many are to be included-it is not realistic that every user on a system would need a receptionist console or be contact center user) or nonspecific in general (are the respondents, basic, standard, or The system capacity listed in Revised Attachment G- Component Price Sheet for Service Category 1 – Unified Communications – Single Tennant applies to all listed system requirements. The Department will not provide more detail. See response to Question #106. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response premium contact center capabilities being requested). On-premise systems continue to be the solution of choice for larger environments with capacities above 1000 and are built custom to the requirements for the scenario regardless of size. Can you provide more detail on the scenario you are expecting to be priced for on premise examples? 159 ComponentPrice Sheet.xls Tab 1 "Cat 1 Single" for Unified Communications Tab 1 The single tenant price sheet for Unified Communication, the multi-tenant price sheet for Unified Communication, and Statement of Work 5.1 all reference Call Center (basic, standard, and premium) and contact center desktop client. Are the contact or call center feature options in the Unified Communications offerings expected to be different from those in the Contact Center offerings since the name and feature descriptions do not match? This question incorrectly refers to Attachment A, SOW subsection 5.1, Unified Communications System and Services – General Features, and Revised Attachment G – Component Price Sheet, tabs 1 and 2 for Service Category 1 – Unified Communications, as including a reference to “contact center desktop client”. These sections refer to Call Center desktop client. Service Category 1 does not include a feature option for contact centers. Contract Centers are referenced in Service Category 3 – Contact Centers. See Item #2.c. of this addendum and the Revised Attachment G – Component Price Sheet. 160 Statement of Work Section 3.37 48 What ticketing system does DMS currently use? Can the vendor integrate with this system? The Department has developed a customized ticketing system module within CSAB (SUNCOM Incident Management System or SIMS). Respondents should assume there is no single ticketing standard in use by Customers. Integration with DMS or other Customer systems will be at the discretion of the Customer. Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response 161 Statement of Work Section 3.24 34 Can the vendor off a SIEM service for security purpses [sic] as an option for the proposed solution? Yes, a SIEM service may be offered as an option, however, the response must provide a comprehensive solution. 162 ITN, Section 3.6, tab 5 11 Mandatory requirements state a performance bond in the amount of $10M yet Attachment B, Paragraph 19, page 25 states $60M. What is the amount of performance bond that will be required within 30 days of contract execution? See response to Question #55. 163 ITN, Section 3.13.1 18 Changes to subcontractors after contract execution requires a copy of the written subcontract agreement to be provided to the Department’s Contract Manager. Please remove this requirement. A Contractor’s subcontract with any specific subcontractor may contain information that is not specific to the State of Florida or is confidential between the subcontracting parties e.g. pricing and payment and therefore should not be released to the State. See response to Question #46. 164 Attachment A, 2.2 14 The requirements for Account manager are “dedicated, but not necessarily exclusive” and “full-time”. Please expand on the requirements. Can the Account Manager support other Contractor customers? Yes, the Account Manager may support other customers, unless DMS determines an exclusive Account Manager is in DMS’s best interest. This determination is solely with DMS’s discretion and may be based on the volume of orders the Contractor receives from Customers, among other factors. If DMS determines an exclusive Account Manager is in DMS’s best interest, the Account Manager will be dedicated to DMS and Contract No. DMS-17/18-044B Exhibit C         Question Number Section Page Number Question Response Customers and will not support any other customers not contemplated in the awarded Contract. 165 Attachment, Paragraph 9.4 15 Where within the ITN response is a Contractor to include their software licensing terms? See ITN, subsection 3.7, Contents of Reply, Tab 4. FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Contract No. DMS-17/18-044B Exhibit C         Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0115 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Information Technology Agenda Number: 6.12 SUBJECT/RECOMMENDATION: Authorize an increase to the current purchase order with APG Electric Inc, dba APG Technology for Audio/Video equipment, wireless equipment, supplies, and services, in an amount not to exceed $750,000.00 for the period February 1, 2024 through November 30, 2026, bringing the total amount of purchase order to $782,549.82 pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative Purchasing, and authorize the appropriate officials to execute same. (consent) SUMMARY: The APG services are for audio and video (AV) infrastructure and services used for all city presentation and training solutions at all City facilities (approximately 62 facility locations). The infrastructure includes monitors, TV’s, video walls, access points, switches, control systems, wiring and mounting equipment for installations of AV and wireless solutions at City facilities in support of departmental operations, and support of public wireless services at libraries and public spaces. APG Technology services and products are available through Tips-USA Interlocal Purchasing System under Contract #230901, Audio Visual Equipment, Supplies, and Services (Department of Texas Region 8 Education Service Center) valid through 11/30/2026 and Contract #230105, Technology Solutions Products and Services (Department of Texas Region 8 ESC) valid through 05/31/2028. APPROPRIATION CODE AND AMOUNT: Funds are available in various departmental cost centers in object codes 550100 (Office Supplies), 550400 (Operating Supplies) and 550800 (Computer Parts), as well as various Capital Improvement Projects to fund these purchases. STRATEGIC PRIORITY: These purchases help accomplish strategic objectives 1.2, 1.3, and 1.4. The Information Technology Department maintains critical public infrastructure to deliver sustain a high level of service to support a safe and healthy community. Page 1 City of Clearwater Printed on 2/13/2024 TIPS Vendor Agreement Page 1 TIPS VENDOR AGREEMENT TIPS RFP 230105 Technology Solutions, Products, and Services The following Vendor Agreement (“Agreement”) creates a legal agreement between The Interlocal Purchasing System (“TIPS”), a government purchasing cooperative and Department of Texas Region 8 Education Service Center and (INSERT ENTITY NAME): __________________________________________________________________________________________________ (ENTER ENTITY NAME] its owners, agents, subsidiaries, and affiliates (together, “Vendor”) (individually, “Party”, and collectively the “Parties”) and this agreement shall exclusively govern the contractual relationship (“Agreement”) between the Parties. TIPS, a governmental entity and a national purchasing cooperative seeks to provide a valuable and necessary solution to public entities and qualifying non-profits by performing the public procurement solicitation process and awarding compliant contracts to qualified vendors. Then, where the law of a customer’s jurisdiction allows, instead of public entities and qualifying non-profits expending time, money, and resources on the extensive public procurement process, the use of TIPS allows public entities to quickly select and purchase their preferred products or services from qualified, competitively evaluated vendors through cooperative purchasing. 1. Purpose. The purpose of this Agreement is to identify the terms and conditions of the relationship between TIPS and Vendor. Public entities and qualifying non-profits that properly join or utilize TIPS “(TIPS Members”) may elect to “piggyback” off of TIPS’ procurements and agreements where the laws of their jurisdiction allow. TIPS Members are not contractual parties to this Agreement although terms and conditions of this Agreement may ensure benefits to TIPS Members. 2. Authority. The Parties agree that the signatories below are individual authorized to enter into this Agreement on behalf of their entity and that they are acting under due and proper authority under applicable law. 3. Definitions. a. TIPS Pricing: The specific pricing, discounts, and other pricing terms and incentives which Vendor submitted and TIPS approved for each respective TIPS Contract awarded to Vendor and all permissible, subsequent pricing updates submitted by Vendor and accepted by TIPS, if any. b. Authorized Reseller: A reseller or dealer authorized and added by a Vendor through their online TIPS Vendor Portal to make TIPS sales according to the terms and conditions herein. 4. Entire Agreement. This Agreement resulted from TIPS posting a “TIPS Solicitation” (RFP, RCSP, RFQ, or other) and Vendor submitting a proposal in response to that posted TIPS Solicitation for evaluation and award. The Parties agree that this Agreement consists of the provisions set forth herein and: (1) The TIPS solicitation document resulting in this Agreement; (2) Any addenda or clarifications issued in relation to the TIPS solicitation; (3) All solicitation information provided to Vendor by TIPS through the TIPS eBid System; (3) Vendor’s entire proposal response to the TIPS solicitation including all accepted required attachments, acknowledged notices and certifications, accepted negotiated terms, pricing, accepted responses to questions, and accepted written clarifications of Vendor’s proposal, and; any properly included attachments to this Agreement. All documentation and information listed is hereby incorporated by reference as if set forth herein verbatim. In the event of conflict between the terms herein and one of the incorporated documents the terms and conditions herein shall control. 5. Vendor’s Specific Warranties, Terms, and License Agreements. Because TIPS serves public entities and non-profits throughout the nation all of which are subject to specific laws and policies of their jurisdiction, as a matter of standard practice, TIPS does not typically accept a Vendor’s specific “Sale Terms” (warranties, license agreements, master agreements, terms and conditions, etc.) on behalf of all TIPS Members. TIPS may permit Vendor to attach those to this Agreement to display to interested customers what terms may apply to their Supplemental Agreement with Vendor (if submitted by Vendor for that purpose). However, unless this term of the Agreement is negotiated and modified to state otherwise, those specific Sale Terms are not accepted by TIPS on behalf of all TIPS Members and each Member may choose whether to accept, negotiate, or reject those specific Sale Terms, which must be reflected in a separate agreement between Vendor and the Member in order to be effective. TIPS Vendor Agreement Page 2 6. Vendor Identity and Contact Information. It is Vendor’s sole responsibility to ensure that all identifying vendor information (name, EIN, d/b/a’s, etc.) and contact information is updated and current at all times within the TIPS eBid System and the TIPS Vendor Portal. It is Vendor’s sole responsibility to confirm that all e-correspondence issued from tips-usa.com, ionwave.net, and tipsconstruction.com to Vendor’s contacts are received and are not blocked by firewall or other technology security. Failure to permit receipt of correspondence from these domains and failure to keep vendor identity and contact information current at all times during the life of the contract may cause loss of TIPS Sales, accumulating TIPS fees, missed rebid opportunities, lapse of TIPS Contract(s), and unnecessary collection or legal actions against Vendor. It is no defense to any of the foregoing or any breach of this Agreement that Vendor was not receiving TIPS’ electronic communications issued by TIPS to Vendor’s listed contacts. 7. Initiation of TIPS Sales. When a public entity initiates a purchase with Vendor, if the Member inquires verbally or in writing whether Vendor holds a TIPS Contract, it is the duty of the Vendor to verify whether the Member is seeking a TIPS purchase. Once verified, Vendor must include the TIPS Contract Number on all purchase communications and sales documents exchanged with the TIPS Member. 8. TIPS Sales and Supplemental Agreements. The terms of the specific TIPS order, including but not limited to: shipping, freight, insurance, delivery, fees, bonding, cost, delivery expectations and location, returns, refunds, terms, conditions, cancellations, order assistance, etc., shall be controlled by the purchase agreement (Purchase Order, Contract, Invoice, etc.) (hereinafter “Supplemental Agreement”) entered into between the TIPS Member Customer and Vendor only. TIPS is not a party to any Supplemental Agreement. All Supplemental Agreements shall include Vendor’s Name, as known to TIPS, and TIPS Contract Name and Number. Vendor accepts and understands that TIPS is not a legal party to TIPS Sales and Vendor is solely responsible for identifying fraud, mistakes, unacceptable terms, or misrepresentations for the specific order prior to accepting. Vendor agrees that any order issued from a customer to Vendor, even when processed through TIPS, constitutes a legal contract between the customer and Vendor only. When Vendor accepts or fulfills an order, even when processed through TIPS, Vendor is representing that Vendor has carefully reviewed the order for legality, authenticity, and accuracy and TIPS shall not be liable or responsible for the same. In the event of a conflict between the terms of this TIPS Vendor Agreement and those contained in any Supplemental Agreement, the provisions set forth herein shall control unless otherwise agreed to and authorized by the Parties in writing within the Supplemental Agreement. 9. Right of Refusal. Vendor has the right not to sell to a TIPS Member under the awarded agreement at Vendor’s discretion unless otherwise required by law. 10. Reporting TIPS Sales. Vendor must report all TIPS Sales to TIPS. If a TIPS sale is initiated by Vendor receiving a TIPS Member’s purchase order from TIPS directly, Vendor may consider that specific TIPS Sale reported. Otherwise, with the exception of TIPS Automated Vendors, who have signed an exclusive agreement with TIPS regarding reporting, all TIPS Sales must be reported to TIPS by either: (1) Emailing the purchase order or similar purchase document (with Vendor’s Name, as known to TIPS, and the TIPS Contract Name and Number included) to TIPS at tipspo@tips-usa.com with “Confirmation Only” in the subject line of the email within three business days of Vendor’s acceptance of the order, or; (2) Within 3 business days of the order being accepted by Vendor, Vendor must login to the TIPS Vendor Portal and successfully self-report all necessary sale information within the Vendor Portal and confirm that it shows up accurately on your current Vendor Portal statement. No other method of reporting is acceptable unless agreed to by the Parties in writing. Failure to report all sales pursuant to this provision may result in immediate cancellation of Vendor’s TIPS Contract(s) for cause at TIPS’ sole discretion. Please refer to the TIPS Accounting FAQ’s for more information about reporting sales and if you have further questions, contact the Accounting Team at accounting@tips-usa.com. 11. TIPS Administration Fees. The collection of administrative fees by TIPS, a government entity, for performance of these procurement services is required pursuant to Texas Government Code Section 791.011 et. seq. The administration fee (“TIPS Administration Fee”) is the amount legally owed by Vendor to TIPS for TIPS Sales made by Vendor. The TIPS Administration Fee amount is typically a set percentage of the amount paid by the TIPS Member for each TIPS Sale, less shipping cost, bond cost, and taxes if applicable and identifiable, which is legally due to TIPS, but the exact TIPS Administration Fee for this Contract is published in the corresponding solicitation and is incorporated herein by reference. TIPS Administration Fees are due to TIPS immediately upon Vendor’s receipt of payment, including partial payment, for a TIPS Sale. The TIPS Administration Fee is assessed on the amount paid by the TIPS Member, not on the Vendor’s cost or on the amount for which the Vendor sold the item to a dealer or Authorized Reseller. Upon receipt of payment for a TIPS Sale, including partial payment (which renders TIPS Administration Fees immediately due), Vendor shall issue to TIPS the corresponding TIPS Administration Fee payment as soon as possible but not later than thirty-one calendar days following Vendor’s receipt of payment. Vendor shall pay TIPS via check unless otherwise agreed to by the Parties in writing. Vendor shall include clear documentation with the issued payment dictating to which sale(s) the amount should be applied. Vendor may create a payment report within their TIPS Vendor Portal which is the preferred documentation dictating to which TIPS Sale(s) the amount should be applied. Failure to pay all TIPS Administration Fees pursuant to this provision may result in immediate cancellation of Vendor’s TIPS Contract(s) for cause at TIPS’ sole discretion as well as the initiation of collection and legal actions by TIPS against Vendor to the extent permitted by law. Any overpayment of participation fees to TIPS by Vendor will be refunded to the Vendor TIPS Vendor Agreement Page 3 within ninety (90) days of receipt of notification if TIPS receives written notification of the overpayment not later than the expiration of six (6) months from the date of overpayment and TIPS determines that the amount was not legally due to TIPS pursuant to this agreement and applicable law. Any notification of overpayment received by TIPS after the expiration of six (6) months from the date that TIPS received the payment will render the overpayment non-refundable. Region 8 ESC and TIPS reserve the right to extend the six (6) month deadline if approved by the Region 8 ESC Board of Directors. TIPS reserves all rights under the law to collect TIPS Administration Fees due to TIPS pursuant to this Agreement. 12. Term of the Agreement. This Agreement with TIPS is for approximately five years with a one-year, consecutive option for renewal as described herein. Renewal options are not automatic and shall only be effective if offered by TIPS at its sole discretion. If TIPS offers a renewal option, the Vendor will be notified via email issued to Vendor’s then-listed Primary Contact. The renewal option shall be deemed accepted by Vendor unless Vendor notifies TIPS of its objection to the renewal option in writing and confirms receipt by TIPS. Actual Effective Date: Agreement is effective upon signature by authorized representatives of both Parties. The Effective Date does not affect the “Term Calculation Start Date.” Term Calculation Start Date: To keep the contract term consistent for all vendors awarded under a single TIPS contract, Vendor shall calculate the foregoing term as starting on the last day of the month that “Award Notifications” are anticipated as published in the Solicitation, regardless of the actual Effective Date. Example of Term Calculation Start Date: If the anticipated “Award Date” published in the Solicitation is May 22, 2023, but extended negotiations delay award until June 27, 2023 (Actual Effective Date), the Term Calculation Start Date shall be May 31, 2023 in this example. Contract Expiration Date: To keep the contract term consistent for all vendors awarded under a single TIPS contract, the term expiration date shall be five-years from the Term Calculation Start Date. Example of Contract Expiration Date: If the anticipated “Award Date” published in the Solicitation is May 22, 2023, but extended negotiations delay award until June 27, 2023 (Actual Effective Date), the Term Calculation Start Date shall be May 31, 2023 and the Contract Expiration Date of the resulting initial “five-year” term, (which is subject to an extension(s)) will be May 31, 2028 in this example. Option(s) for Renewal: Any option(s) for renewal shall begin on the Contract Expiration Date, or the date of the expiration of the prior renewal term where applicable, and continue for the duration specified for the renewal option herein. Example of Option(s) for Renewal: In this example, if TIPS offers a one-year renewal and the Contract Expiration Date is May 31, 2028, then the one-year renewal is effective from May 31, 2028 to May 31, 2029. TIPS may offer to extend Vendor Agreements to the fullest extent the TIPS Solicitation resulting in this Agreement permits. 13. TIPS Pricing. Vendor agrees and understands that for each TIPS Contract that it holds, Vendor submitted, agreed to, and received TIPS’ approval for specific pricing, discounts, and other pricing terms and incentives which make up Vendor’s TIPS Pricing for that TIPS Contract (“TIPS Pricing”). Vendor confirms that Vendor will not add the TIPS Administration Fee as a charge or line-item in a TIPS Sale. Vendor hereby certifies that Vendor shall only offer goods and services through this TIPS Contract if those goods and services are included in or added to Vendor’s TIPS Pricing and approved by TIPS. TIPS reserves the right to review Vendor’s pricing update requests as specifically as line-item by line-item to determine compliance. However, Vendor contractually agrees that all submitted pricing updates shall be within the original terms of the Vendor’s TIPS Pricing (scope, proposed discounts, price increase limitations, and other pricing terms and incentives originally proposed by Vendor) such that TIPS may accept Vendors price increase requests as submitted without additional vetting at TIPS discretion. Any pricing quoted by Vendor to a TIPS Member or on a TIPS Quote shall never exceed Vendor’s TIPS Pricing for any good or service offered through TIPS. Vendor certifies by signing this agreement that Vendor’s TIPS Pricing for all goods and services included in Vendor’s TIPS Pricing shall either be equal to or less than Vendor’s current pricing for that good or service for any other customer. TIPS Pricing price increases and modifications, if permitted, will be honored according to the terms of the solicitation and Vendor’s proposal, incorporated herein by reference. 14. Indemnification of TIPS. VENDOR AGREES TO INDEMNIFY, HOLD HARMLESS, AND DEFEND TIPS, TIPS MEMBERS, TIPS OFFICERS, TIPS EMPLOYEES, TIPS DIRECTORS, AND TIPS TRUSTEES (THE “TIPS INDEMNITEES”) FROM AND AGAINST ALL CLAIMS AND SUITS BY THIRD-PARTIES FOR DAMAGES, INJURIES TO PERSONS (INCLUDING DEATH), PROPERTY DAMAGES, LOSSES, EXPENSES, FEES, INCLUDING COURT COSTS, ATTORNEY’S FEES, AND EXPERT FEES, ARISING OUT OF OR RELATING TO VENDOR’S PERFORMANCE UNDER THIS AGREEMENT (INCLUDING THE PERFORMANCE OF VENDOR’S OFFICERS, EMPLOYEES, AGENTS, AUTHORIZED RESELLERS, SUBCONTRACTORS, LICENSEES, OR INVITEES), REGARDLESS OF THE NATURE OF THE CAUSE OF ACTION, TIPS Vendor Agreement Page 4 INCLUDING WITHOUT LIMITATION CAUSES OF ACTION BASED UPON COMMON, CONSTITUTIONAL, OR STATUTORY LAW OR BASED IN WHOLE OR IN PART UPON ALLEGATIONS OF NEGLIGENT OR INTENTIONAL ACTS OR OMISSIONS ON THE PART OF VENDOR, ITS OFFICERS, EMPLOYEES, AGENTS, AUTHORIZED RESELLERS, SUBCONTRACTORS, LICENSEES, OR INVITEES. NO LIMITATION OF LIABILITY FOR DAMAGES FOR PERSONAL INJURY OR PROPERTY DAMAGE ARE PERMITTED OR AGREED TO BY TIPS. APART FROM THIS INDEMNIFICATION PROVISION REQUIRING INDEMNIFICATION OF THE TIPS INDEMNITEES’ ATTORNEY’S FEES AS SET FORTH ABOVE, RECOVERY OF ATTORNEYS’ FEES BY THE PREVAILING PARTY IS AUTHORIZED ONLY IF AUTHORIZED BY TEX. EDUC. CODE § 44.032(F). 15. Indemnification and Assumption of Risk – Vendor Data. VENDOR AGREES THAT IT IS VOLUNTARILY PROVIDING DATA (INCLUDING BUT NOT LIMITED TO: VENDOR INFORMATION, VENDOR DOCUMENTATION, VENDOR’S PROPOSALS, VENDOR PRICING SUBMITTED OR PROVIDED TO TIPS, TIPS CONTRACT DOCUMENTS, TIPS CORRESPONDENCE, VENDOR LOGOS AND IMAGES, VENDOR’S CONTACT INFORMATION, VENDOR’S BROCHURES AND COMMERCIAL INFORMATION, VENDOR’S FINANCIAL INFORMATION, VENDOR’S CERTIFICATIONS, AND ANY OTHER VENDOR INFORMATION OR DOCUMENTATION, INCLUDING WITHOUT LIMITATION SOFTWARE AND SOURCE CODE UTILIZED BY VENDOR, SUBMITTED TO TIPS BY VENDOR AND ITS AGENTS) (“VENDOR DATA”) TO TIPS. FOR THE SAKE OF CLARITY, AND WITHOUT LIMITING THE BREADTH OF THE INDEMNITY OBLIGATIONS IN SECTION 13 ABOVE, VENDOR AGREES TO PROTECT, INDEMNIFY, AND HOLD THE TIPS INDEMNITEES HARMLESS FROM AND AGAINST ANY AND ALL LOSSES, CLAIMS, ACTIONS, DEMANDS, ALLEGATIONS, SUITS, JUDGMENTS, COSTS, EXPENSES, FEES, INCLUDING COURT COSTS, ATTORNEY’S FEES, AND EXPERT FEES AND ALL OTHER LIABILITY OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATING TO: (I) ANY UNAUTHORIZED, NEGLIGENT OR WRONGFUL USE OF, OR CYBER DATA BREACH INCIDENT AND VIRUSES OR OTHER CORRUPTING AGENTS INVOLVING, VENDOR’S DATA, PRICING, AND INFORMATION, COMPUTERS, OR OTHER HARDWARE OR SOFTWARE SYSTEMS, AND; (II) ALLEGATIONS OR CLAIMS THAT ANY VENDOR DATA INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF A THIRD-PARTY OR VENDOR. 16. Procedures Related to Indemnification. In the event that an indemnity obligation arises, Vendor shall pay all amounts set forth in Section 13 and 14 above (including any settlements) and – if it has accepted its indemnity obligation without qualification – control the legal defense to such claim or cause of action, including without limitation attorney selection, strategy, discovery, trial, appeal, and settlement, and TIPS shall, at Vendor’s cost and expense (with respect to reasonable out of pocket costs and expenses incurred by TIPS which shall be reimbursed to TIPS by Vendor), provide all commercially reasonable assistance requested by Vendor. In controlling any defense, Vendor shall ensure that all assertions of governmental immunity and all applicable pleas and defenses shall be promptly asserted. 17. Indemnity for Underlying Sales and Supplemental Agreements. Vendor shall be solely responsible for any customer claims or any disputes arising out of TIPS Sales or any Supplemental Agreement as if sold in the open-market. The Parties agree that TIPS shall not be liable for any claims arising out of Vendor’s TIPS Sales or Supplemental Agreements, including but not limited to: allegations of product defect or insufficiency, allegations of service defect or insufficiency, allegations regarding delivery defect or insufficiency, allegations of fraud or misrepresentation, allegations regarding pricing or amounts owed for TIPS sales, and/or allegations regarding payment, over-payment, under-payment, or non-payment for TIPS Sales. Payment/Drafting, overpayment/over-drafting, under- payment/under-drafting, or non-payment for TIPS Sales between customer and Vendor and inspections, rejections, or acceptance of such purchases shall be the exclusive respective obligations of Vendor/Customer, and disputes shall be handled in accordance with the terms of the underlying Supplemental Agreement(s) entered into between Vendor and Customer. Vendor acknowledges that TIPS is not a dealer, subcontractor, agent, or reseller of Vendor’s goods and services and shall not be responsible for any claims arising out of alleged insufficiencies or defects in Vendor’s goods and services, should any arise. 18. Confidentiality of Vendor Data. Vendor understands and agrees that by signing this Agreement, all Vendor Data is hereby released to TIPS, TIPS Members, and TIPS third-party administrators to effectuate Vendor’s TIPS Contract except as provided for herein. The Parties agree that Vendor Data is accessible by all TIPS Members as if submitted directly to that TIPS Member Customer for purchase consideration. If Vendor otherwise considers any portion of Vendor’s Data to be confidential and not subject to public disclosure pursuant to Chapter 552 Texas Gov’t Code (the “Public Information Act”) or other law(s) and orders, Vendor must have identified the claimed confidential materials through proper execution of the Confidentiality Claim Form which is required to be submitted as part of Vendor’s proposal resulting in this Agreement and incorporated by reference. The Confidentiality Claim Form included in Vendor’s proposal and incorporated herein by reference is the sole indicator of whether Vendor considers any Vendor Data confidential in the event TIPS receives a Public Information Request. If TIPS receives a request, any responsive documentation not deemed confidential by you in this manner will be automatically released. For Vendor Data deemed confidential by you in this manner, TIPS will follow procedures of controlling statute(s) regarding any claim of confidentiality and shall not be liable for any release of information required by law, including Attorney General determination and opinion. In the event that TIPS receives a written request for information pursuant to the Public Information Act that affects Vendor’s interest in any information or data furnished to TIPS by Vendor, and TIPS requests an opinion from the Attorney General, Vendor may, at its own option and expense, prepare comments and submit information directly to the Attorney General stating why the requested information is exempt from disclosure pursuant to the requirements of the TIPS Vendor Agreement Page 5 Public Information Act. Vendor is solely responsible for submitting the memorandum brief and information to the Attorney General within the time period prescribed by the Public Information Act. Notwithstanding any other information provided in this solicitation or Vendor designation of certain Vendor Data as confidential or proprietary, Vendor’s acceptance of this TIPS Vendor Agreement constitutes Vendor’s consent to the disclosure of Vendor’s Data, including any information deemed confidential or proprietary, to TIPS Members or as ordered by a Court or government agency, including without limitation the Texas Attorney General. Vendor agrees that TIPS shall not be responsible or liable for any use or distribution of information or documentation by TIPS Members or as required by law. 19. Vendor’s Authorized Resellers. TIPS recognizes that many vendors operate in the open market through the use of resellers or dealers. For that reason, TIPS permits Vendor to authorize Authorized Resellers within its Vendor Portal and make TIPS Sales through the Authorized Reseller(s). Once authorized by Vendor in the Vendor Portal, the Authorized Reseller(s) may make TIPS sales to TIPS Members. However, all purchase documents must include: (1) Authorized Reseller’s Name; (2) Vendor’s Name, as known to TIPS, and; (3) Vendor’s TIPS Contract Name and Number under which it is making the TIPS Sale. Either Vendor or Reseller may report the sale pursuant to the terms herein. However, Vendor agrees that it is legally responsible for all reporting and fee payment as described herein for TIPS Sales made by Authorized Resellers. The TIPS Administration Fee is assessed on the amount paid by the TIPS Member, not on the Vendor’s cost or on the amount for which the Vendor sold the item to a dealer or Authorized Reseller. The Parties intend that Vendor shall be responsible and liable for TIPS Sales made by Vendor’s Authorized Resellers. Vendor agrees that it is voluntarily authorizing this Authorized Reseller and in doing so, Vendor agrees that it is doing so at its own risk and agrees to protect, indemnify, and hold TIPS harmless in accordance with Sections 14-17 above related to Authorized Reseller TIPS Sales made pursuant to this Agreement or purporting to be made pursuant to this Agreement that may be asserted against Vendor whether rightfully brought or otherwise. The Parties further agree that it is no defense to Vendor’s breach of this Agreement that an Authorized Reseller caused Vendor of breach this Agreement. 20. Circumvention of TIPS Sales. When a public entity initiates a purchase with Vendor, if the Member inquires verbally or in writing whether Vendor holds a TIPS Contract, it is the duty of the Vendor to verify whether the Member is seeking a TIPS purchase. Any request for quote, customer communication, or customer purchase initiated through or referencing a TIPS Contract shall be completed through TIPS pursuant to this Agreement. Any encouragement or participation by Vendor in circumventing a TIPS sale being completed may result in immediate termination of Vendor’s TIPS Contract(s) for cause as well as preclusion from future TIPS opportunities at TIPS sole discretion. 21. State of Texas Franchise Tax. By signature hereon, Vendor hereby certifies that Vendor is not currently delinquent in the payment of any franchise taxes owed to the State of Texas under Chapter 171 of the Texas Tax Code. 22. Termination. A) Termination for Convenience. TIPS may, by written notice to Vendor, terminate this Agreement for convenience, in whole or in part, at any time by giving thirty (30) days’ written notice to Vendor of such termination, and specifying the effective date thereof. B) Termination for Cause. If Vendor fails to materially perform pursuant to the terms of this Agreement, TIPS shall provide written notice to Vendor specifying the default. If Vendor does not cure such default within thirty (30) days, TIPS may terminate this Agreement, in whole or in part, for cause. If TIPS terminates this Agreement for cause, and it is later determined that the termination for cause was wrongful, the termination shall automatically be converted to and treated as a termination for convenience. C) Vendor’s Termination. If TIPS fails to materially perform pursuant to the terms of this Agreement, Vendor shall provide written notice to TIPS specifying the default (“Notice of Default”). If TIPS does not cure such default within thirty (30) days, Vendor may terminate this Agreement, in whole or in part, for cause. If TIPS terminates this Agreement for cause, and it is later determined that the termination for cause was wrongful, the termination shall automatically be converted to and treated as a termination for convenience. D) Upon termination, all TIPS Sale orders previously accepted by Vendor shall be fulfilled and Vendor shall be paid for all TIPS Sales executed pursuant to the applicable terms. All TIPS Sale orders presented to Vendor but not fulfilled by Vendor, prior to the actual termination of this agreement shall be honored at the option of the TIPS Member. TIPS shall submit to Vendor an invoice for any outstanding TIPS Administration Fees and approved expenses and Vendor shall pay such fees and expenses within 30 calendar days of receipt of such valid TIPS invoice. Vendor acknowledges and agrees that continued participation in TIPS is subject to TIPS’ sole TIPS Vendor Agreement Page 6 discretion and that any Vendor may be removed from the TIPS program at any time with or without cause. This termination clause does not affect TIPS Sales Supplemental Agreements pursuant to this term regarding termination and the Survival Clause term E) Vendor hereby waives any and all claims for damages, including, but not limited, to consequential damages or lost profits, that might arise from TIPS’ act of terminating this Agreement. 23. Survival Clause. It is the intent of the Parties that this Agreement and procurement method applies to any TIPS Sale made during the life of this Agreement even if made on or near the Contract Expiration Date as defined herein. Thus, all TIPS Sales, including but not limited to: leases, service agreements, license agreements, open purchase orders, warranties, and contracts, even if they extend months or years past the TIPS Contract Expiration Date, shall survive the expiration or termination of this Agreement subject to the terms and conditions of the Supplemental Agreement between Customer and Vendor or unless otherwise specified herein. 24. Audit Rights. Due to transparency statutes and public accountability requirements of TIPS and TIPS Members, Vendor shall at their sole expense, maintain documentation of all TIPS Sales for a period of three years from the time of the TIPS Sale. In order to ensure and confirm compliance with this agreement, TIPS shall have authority to conduct audits of Vendor’s TIPS Pricing or TIPS Sales with thirty-days’ notice unless the audit is ordered by a Court Order or by a Government Agency with authority to do so without said notice. Notwithstanding the foregoing, in the event that TIPS is made aware of any pricing being offered to eligible entities that is materially inconsistent with Vendor’s TIPS Pricing, TIPS shall have the ability to conduct the audit internally or may engage a third‐ party auditing firm to investigate any possible non‐compliant conduct or may terminate the Agreement according to the terms of this Agreement. In the event of an audit, the requested materials shall be reasonably provided in the time, format, and at the location acceptable to TIPS. TIPS agrees not to perform a random audit the TIPS transaction documentation more than once per calendar year, but reserves the right to audit for just cause or as required by any governmental agency or court with regulatory authority over TIPS or the TIPS Member. These audit rights shall survive termination of this Agreement for a period of one (1) year from the effective date of termination. 25. Conflicts of Interest. The Parties confirm that they have not offered, given, or accepted, nor intend to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, service to the other in connection with this Agreement. Vendor affirms that, to the best of Vendor’s knowledge, this Agreement has been arrived at independently, and is awarded without collusion with anyone to obtain information or gain any favoritism that would in any way limit competition or give an unfair advantage over other vendors in the award of this Agreement. Vendor agrees that it has disclosed any necessary affiliations with Region 8 Education Service Center and the TIPS Department, if any, through the Conflict of Interest attachment provided in the solicitation resulting in this Agreement. 26. Volume of TIPS Sales. Nothing in this Agreement or any TIPS communication may be construed as a guarantee that TIPS or TIPS Members will submit any TIPS orders to Vendor at any time. 27. Compliance with the Law. The Parties agree to comply fully with all applicable federal, state, and local statutes, ordinances, rules, and regulations applicable to their entity in connection with the programs contemplated under this Agreement. 28. Severability. If any term(s) or provision(s) of this Agreement are held by a court of competent jurisdiction to be invalid, void, or unenforceable, then such term(s) or provision(s) shall be deemed restated to reflect the original intention of the Parties as nearly as possible in accordance with applicable law and the remainder of this Agreement, and the remainder of the provisions of this Agreement shall remain in full force and effect and shall in no way be affected, impaired or invalidated, unless such holding causes the obligations of the Parties hereto to be impossible to perform or shall render the terms of this Agreement to be inconsistent with the intent of the Parties hereto. 29. Force Majeure. If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement through no fault of its own then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon. Upon delivering such notice, the obligation of the affected party, so far as it is affected by such Force Majeure as described, shall be suspended during the continuance of the inability then claimed but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch. In the event that Vendor’s obligations are suspended by reason of Force Majeure, all TIPS Sales accepted prior to the Force Majeure event shall be the legal responsibility of Vendor and the terms of the TIPS Sale Supplemental Agreement shall control Vendor’s failure to fulfill for a Force Majeure event. 30. Immunity. Vendor agrees that nothing in this Agreement shall be construed as a waiver of sovereign or government immunity; nor constitute or be construed as a waiver of any of the privileges, rights, defenses, remedies, or immunities available to Region 8 Education TIPS Vendor Agreement Page 7 Service Center or its TIPS Department. The failure to enforce, or any delay in the enforcement of, any privileges, rights, defenses, remedies, or immunities available to Region 8 Education Service Center or its TIPS Department under this Agreement or under applicable law shall not constitute a waiver of such privileges, rights, defenses, remedies, or immunities or be considered as a basis for estoppel. 31. Insurance Requirements. Vendor agrees to maintain the following minimum insurance requirements for the duration of this Agreement. All policies held by Vendor to adhere to this term shall be written by a carrier with a financial size category of VII and at least a rating of “A‐” by A.M. Best Key Rating Guide. The coverages and limits are to be considered minimum requirements and in no way limit the liability of the Vendor(s). Any immunity available to TIPS or TIPS Members shall not be used as a defense by the contractor's insurance policy. Only deductibles applicable to property damage are acceptable, unless proof of retention funds to cover said deductibles is provided. "Claims made" policies will not be accepted. Vendor’s required minimum coverage shall not be suspended, voided, cancelled, non‐renewed or reduced in coverage or in limits unless replaced by a policy that provides the minimum required coverage except after thirty (30) days prior written notice by certified mail, return receipt requested has been given to TIPS or the TIPS Member if a project or pending delivery of an order is ongoing. Upon request, certified copies of all insurance policies shall be furnished to the TIPS or the TIPS Member. Vendor agrees that when Vendor or its subcontractors are liable for any damages or claims, Vendor’s policy, shall be primary over any other valid and collectible insurance carried by the Member or TIPS. General Liability: $1,000,000 each Occurrence/Aggregate Automobile Liability: $300,000 Includes owned, hired & non‐owned Workers' Compensation: Statutory limits for the jurisdiction in which the Vendor performs under this Agreement. If Vendor performs in multiple jurisdictions, Vendor shall maintain the statutory limits for the jurisdiction with the greatest dollar policy limit requirement. Umbrella Liability: $1,000,000 each Occurrence/Aggregate 32. Waiver. No waiver of any single breach or multiple breaches of any provision of this Agreement shall be construed to be a waiver of any breach of any other provision. No delay in acting regarding any breach of any provision shall be construed to be a waiver of such breach. 33. Binding Agreement. This Agreement shall be binding and inure to the benefit of the Parties hereto and their respective heirs, legal successors, and assigns. 34. Headings. The paragraph headings contained in this Agreement are included solely for convenience of reference and shall not in any way affect the meaning or interpretation of any of the provisions of this Agreement. 35. Choice of Law and Venue. This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Texas. Any proceeding, claim, action, or alternative dispute resolution arising out of or relating to this Agreement or involving TIPS shall be brought in a State Court of competent jurisdiction in Camp County, Texas, or if Federal Court is legally required, a Federal Court of competent jurisdiction in the Eastern District of Texas, and each of the Parties irrevocably submits to the exclusive jurisdiction of said court in any such proceeding, waives any objection it may now or hereafter have to venue or to convenience of forum, agrees that all claims in respect of the proceeding shall be heard and determined only in any such court, and agrees not to bring any proceeding arising out of or relating to this procurement process or any contract resulting from or and contemplated transaction in any other court. The Parties agree that either or both of them may file a copy of this paragraph with any court as written evidence of the knowing, voluntary and freely bargained for agreement between the Parties irrevocably to waive any objections to venue or to convenience of forum. 36. Relationship of the Parties. Nothing contained in this Agreement shall be construed to make one Party an agent of the other Party nor shall either party have any authority to bind the other in any respect, unless expressly authorized by the other party in writing. The Parties are independent contractors and nothing in this Agreement creates a relationship of employment, trust, agency or partnership between them. 37. Assignment. No assignment of this Agreement or of any duty or obligation of performance hereunder, shall be made in whole or in part by a Party hereto without the prior written consent of the other Party. Written consent of TIPS shall not be unreasonably withheld. 38. Minimum Condition and Warranty Requirements for TIPS Sales. All goods quoted or sold through a TIPS Sale shall be new unless clearly stated otherwise in writing. All new goods and services shall include the applicable manufacturers minimum standard warranty unless otherwise agreed to in the Supplemental Agreement. TIPS Vendor Agreement Page 8 39. Minimum Customer Support Requirements for TIPS Sales. Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement. 40. Minimum Shipping Requirements for TIPS Sales. Vendor shall ship, deliver, or provide ordered goods and services within a commercially reasonable time after acceptance of the order. If a delay in delivery is anticipated, Vendor shall notify the TIPS Member as to why delivery is delayed and provide an updated estimated time for completion. The TIPS Member may cancel the order if the delay is not commercially acceptable or not consistent with the Supplemental Agreement applicable to the order. 41. Minimum Vendor License Requirements. Vendor shall maintain, in current status, all federal, state, and local licenses, bonds and permits required for the operation of the business conducted by Vendor. Vendor shall remain fully informed of and in compliance with all ordinances and regulations pertaining to the lawful provision of goods or services under the TIPS Agreement. TIPS and TIPS Members reserve the right to stop work and/or cancel a TIPS Sale or terminate this or any TIPS Sale Supplemental Agreement involving Vendor if Vendor’s license(s) required to perform under this Agreement or under the specific TIPS Sale have expired, lapsed, are suspended or terminated subject to a 30‐day cure period unless prohibited by applicable statue or regulation. 42. Minimum Vendor Legal Requirements. Vendor shall remain aware of and comply with this Agreement and all local, state, and federal laws governing the sale of products/services offered by Vendor under this contract. Such applicable laws, ordinances, and policies must be complied with even if not specified herein. 43. Minimum Site Requirements for TIPS Sales (when applicable to TIPS Sale). Cleanup: When performing work on site at a TIPS Member’s property, Vendor shall clean up and remove all debris and rubbish resulting from their work as required or directed by the TIPS Member or as agreed by the parties. Upon completion of work, the premises shall be left in good repair and an orderly, neat, clean and unobstructed condition. Preparation: Vendor shall not begin a project for which a TIPS Member has not prepared the site, unless Vendor does the preparation work at no cost, or until TIPS Member includes the cost of site preparation in the TIPS Sale Site preparation includes, but is not limited to: moving furniture, installing wiring for networks or power, and similar pre‐installation requirements. Registered Sex Offender Restrictions: For work to be performed at schools, Vendor agrees that no employee of Vendor or a subcontractor who has been adjudicated to be a registered sex offender will perform work at any time when students are, or reasonably expected to be, present unless otherwise agreed by the TIPS Member. Vendor agrees that a violation of this condition shall be considered a material breach and may result in the cancellation of the TIPS Sale at the TIPS Member’s discretion. Vendor must identify any additional costs associated with compliance of this term. If no costs are specified, compliance with this term will be provided at no additional charge. Safety Measures: Vendor shall take all reasonable precautions for the safety of employees on the worksite, and shall erect and properly maintain all necessary safeguards for protection of workers and the public. Vendor shall post warning signs against all hazards created by the operation and work in progress. Proper precautions shall be taken pursuant to state law and standard practices to protect workers, general public and existing structures from injury or damage. Smoking: Persons working under Agreement shall adhere to the TIPS Member’s or local smoking statutes, codes, ordinances, and policies. 44. Payment for TIPS Sales. TIPS Members may make payments for TIPS Sales directly to Vendor, Vendor’s Authorized Reseller, or as otherwise agreed to in the applicable Supplemental Agreement after receipt of the invoice and in compliance with applicable payment statutes. Regardless of how payment is issued or received for a TIPS Sale, Vendor is responsible for all reporting and TIPS Administration Fee payment requirements as stated herein. 45. Marketing. Vendor agrees to allow TIPS to use their name and logo within the TIPS website, database, marketing materials, and advertisements unless Vendor negotiates this term to include a specific acceptable-use directive. Any use of TIPS’ name and logo or any form of publicity, inclusive of press release, regarding this Agreement by Vendor must have prior approval from TIPS which will not be unreasonably withheld. Request may be made by email to tips@tips-usa.com. For marketing efforts directed to TIPS Members, Vendor must request and execute a separate Joint Marketing Disclaimer, at marketing@tips-usa.com, before TIPS can release contact information for TIPS Member entities for the purpose of marketing your TIPS contract(s). Vendor must adhere to strict Marketing Requirements once a disclaimer is executed. The Joint Marketing Disclaimer is a supplemental agreement specific to joint marketing efforts and has no effect on the terms of the TIPS Vendor Agreement. Vendor agrees that any images, photos, writing, audio, clip art, TIPS Vendor Agreement Page 9 music, or any other intellectual property (“Property”) or Vendor Data utilized, provided, or approved by Vendor during the course of the joint marketing efforts are either the exclusive property of Vendor, or Vendor has all necessary rights, license, and permissions to utilize said Property in the joint marketing efforts. Vendor agrees that they shall indemnify and hold harmless TIPS and its employees, officers, agents, representatives, contractors, assignees, designees, and TIPS Members from any and all claims, damages, and judgments involving infringement of patent, copyright, trade secrets, trade or services marks, and any other intellectual or intangible property rights and/or claims arising from the Vendor’s (including Vendor’s officers’, employees’, agents’, Authorized Resellers’, subcontractors’, licensees’, or invitees’) unauthorized use or distribution of Vendor Data and Property. 46. Tax Exempt Status of TIPS Members. Most TIPS Members are tax exempt entities and the laws and regulations applicable to the specific TIPS Member customer shall control. 47. Automatic Renewal Limitation for TIPS Sales. No TIPS Sale may incorporate an automatic renewal clause that exceeds month to month terms with which the TIPS Member must comply. All renewal terms incorporated into a TIPS Sale Supplemental Agreement shall only be valid and enforceable when Vendor received written confirmation of acceptance of the renewal term from the TIPS Member for the specific renewal term. The purpose of this clause is to avoid a TIPS Member inadvertently renewing an Agreement during a period in which the governing body of the TIPS Member has not properly appropriated and budgeted the funds to satisfy the Agreement renewal. Any TIPS Sale Supplemental Agreement containing an “Automatic Renewal” clause that conflicts with these terms is rendered void and unenforceable. 48. Choice of Law Limitation for TIPS Sales. Vendor agrees that if any "Choice of Law" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause must provide that the "Choice of Law" applicable to the TIPS Sale agreement/contract between Vendor and TIPS Member shall be the state where the TIPS Member operates unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Choice of Law” clause that conflicts with these terms is rendered void and unenforceable. 49. Venue Limitation for TIPS Sales. Vendor agrees that if any "Venue" provision is included in any TIPS Sale Agreement/contract between Vendor and a TIPS Member, that clause must provide that the "Venue" for any litigation or alternative dispute resolution shall be in the state and county where the TIPS Member operates unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Venue” clause that conflicts with these terms is rendered void and unenforceable. 50. Indemnity Limitation for TIPS Sales. Texas and other jurisdictions restrict the ability of governmental entities to indemnify others. Vendor agrees that if any "Indemnity" provision which requires the TIPS Member to indemnify Vendor is included in any TIPS sales agreement/contract between Vendor and a TIPS Member, that clause must either be stricken or qualified by including that such indemnity is only permitted, "to the extent permitted by the laws and constitution of [TIPS Member's State]” unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing an "Indemnity" clause that conflicts with these terms is rendered void and unenforceable. 51. Arbitration Limitation for TIPS Sales. Vendor agrees that if any "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause may not require that the arbitration is mandatory or binding. Vendor agrees that if any "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause provides for only voluntary and non-binding arbitration unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Arbitration” clause that conflicts with these terms is rendered void and unenforceable. In Witness Whereof, the parties hereto, each acting under due and proper authority, have signed this Agreement. TIPS Vendor Agreement Signature Form Page 1 7,369(1'25$*5((0(17 6,*1$785()250 7,365)37HFKQRORJ\6ROXWLRQV3URGXFWVDQG6HUYLFHV Vendor Name: _____________________________________________________________________________ Vendor Address: ___________________________________________________________________________ City: _____________________________________________ State: ____________ Zip Code: _____________ Vendor Authorized Signatory Name: ___________________________________________________________ Vendor Authorized Signatory Title: ____________________________________________________________ Vendor Authorized Signatory Phone: ___________________________________________________________ Vendor Authorized Signatory Email: ___________________________________________________________ Vendor Authorized Signature: ________________________________________ Date: ___________________ (The following is for TIPS completion only) TIPS Authorized Signatory Name: _____________________________________________________________ TIPS Authorized Signatory Title: ______________________________________________________________ TIPS Authorized Signature: ________________________________________ Date: ___________________ _________________________ APG Technology 4825 140th Avenue North Clearwater FL 32762 Heather Callaway Vice President Technology 727.530.0077 heather.callaway@apg.company 02/17/2023 Dr. David Fitts Executive Director 5/5/2023 230105 APG Technology APG Electric, Inc Supplier Response Event Information Number:230105 Title:Technology Solutions, Products, and Services Type:Request for Proposal Issue Date:1/5/2023 Deadline:2/17/2023 03:00 PM (CT) Notes:This is a solicitation issued by The Interlocal Purchasing System (TIPS), a department of Texas Region 8 Education Service Center. It is an Indefinite Delivery, Indefinite Quantity ("IDIQ") solicitation. It will result in contracts that provide, through adoption/"piggyback" an indefinite quantity of supplies/services, during a fixed period of time, to TIPS public entity and qualifying non-profit "TIPS Members" throughout the nation. Thus, there is no specific project or scope of work to review. Rather this solicitation is issued as a prospective award for utilization when any TIPS Member needs the goods or services offered during the life of the agreement. IF YOU CURRENTLY HOLDS TIPS CONTRACT 200105 TECHNOLOGY SOLUTIONS, PRODUCTS, AND SERVICES ("200105"), YOU MUST RESPOND TO THIS SOLICITATION TO PREVENT LAPSE OF CONTRACT UNLESS YOU HOLD ANOTHER CURRENT TIPS CONTRACT THAT COVERS ALL OF YOUR TECHNOLOGY OFFERINGS. THIS AWARDED CONTRACT WILL REPLACE YOUR EXPIRING TIPS CONTRACT 200105. IF YOU HOLD A TIPS "TECHNOLOGY SOLUTIONS, PRODUCTS, Vendor: APG Technology 230105Page 1 of 34 pages AND SERVICES" CONTRACT OTHER THAN 200105 AND YOU CHOOSE TO RESPOND HEREIN, YOUR EXISTING TIPS "TECHNOLOGY SOLUTIONS, PRODUCTS, AND SERVICES" CONTRACT WILL BE TERMINATED AND REPLACED BY THIS CONTRACT. IF YOU HOLD ANOTHER TIPS CONTRACT OTHER THAN 200105 WHICH COVERS ALL OF YOUR TECHNOLOGY OFFERINGS AND YOU ARE SATISFIED WITH IT, THERE IS NO NEED TO RESPOND TO THIS SOLICITATION UNLESS YOU PREFER TO HOLD BOTH CONTRACTS OR REPLACE YOUR EXISTING TIPS "TECHNOLOGY SOLUTIONS, PRODUCTS, AND SERVICES" CONTRACT. Contact Information Address:Region 8 Education Service Center 4845 US Highway 271 North Pittsburg, TX 75686 Phone:+1 (866) 839-8477 Email:bids@tips-usa.com Vendor: APG Technology 230105Page 2 of 34 pages APG Technology Information Contact:Jessica Abrante Address:4825 140th Avenue North Clearwater, FL 33762 Phone:(727) 530-0077 x339 Fax:(727) 530-0045 Email:Jessica.Abrante@apg.company Web Address:www.apg.company By submitting your response, you certify that you are authorized to represent and bind your company. Jessica Abrante jessica.abrante@apg.company Signature Email Submitted at 2/16/2023 10:35:07 AM (CT) Requested Attachments Pricing Form 1 (1) 230105 Pricing Form 1.xlsx Pricing Form 1 must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properlycompleted as instructed, and uploaded to this location. Pricing Form 2 (2) 230105 Pricing Form 2.xlsx Pricing Form 2 must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properlycompleted as instructed, and uploaded to this location. Alternate or Supplemental Pricing Documents No response Optional. If when completing Pricing Form 1 & Pricing Form 2 you direct TIPS to view additional, alternate, orsupplemental pricing documentation, you may upload that documentation. Vendor Agreement (3) 230105 Vendor Agreement.pdf The Vendor Agreement must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed,Vendor Name placed in the line provided at the top, and uploaded to this location. If Vendor has proposed deviationsto the Vendor Agreement, Vendor may assert so in the Attribute Questions and those shall be addressed duringevaluation. Vendor Agreement Signature Form (4) 230105 Vendor Agreement Signature Form.pdf The Vendor Agreement Signature Form must be downloaded from the “Attachments” section of the IonWave eBidSystem, reviewed, properly completed, and uploaded to this location. If Vendor has proposed deviations to the VendorAgreement, Vendor may leave the signature line of this page blank and assert so in the Attribute Questions and thoseshall be addressed during evaluation. Reference Form (5) 230105 Reference Form.xls The Reference Form must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed,properly completed, and uploaded to this location. The Reference Form must be uploaded in Excel format. Required Confidentiality Claim Form (6) 230105 Required Confidentiality Claim Form.pdf The Required Confidentiality Claim Form must be downloaded from the “Attachments” section of the IonWave eBidSystem, reviewed, properly completed, and uploaded to this location. This is the only way for Vendor to assertconfidentiality of any information submitted. Vendor: APG Technology 230105Page 3 of 34 pages Conflict of Interest Questionnaire - Form CIQ No response Do not upload this form unless you have a reportable conflict with TIPS. There is an Attribute entitled “Conflict of Interest Questionnaire Requirement” immediately followed by an Attribute entitled “Conflict of Interest Questionnaire Requirement – Form CIQ – Continued.” Properly respond to those Attributes and only upload this form ifapplicable/instructed. If upload is required based on your response to those Attributes, the Conflict of Interest Questionnaire – Form CIQ must be downloaded from the “Attachments” section of the IonWave eBid System,reviewed, properly completed, and uploaded at this location. Disclosure of Lobbying Activities - Standard Form - LLL No response Do not upload this form unless Vendor has reportable lobbying activities. There are Attributes entitled, “2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment – Continued.” Properly respond to those Attributes and only upload this form if applicable/instructed. If upload is required based on your response to those Attributes, the Disclosure of Lobbying Activities – Standard Form - LLL must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properly completed, and uploaded to this location. Current Form W-9 (7) APG W-9 Form.pdf Vendor must upload their current IRS Tax Form W-9. The legal name, EIN, and d/b/a's listed should match theinformation provided herein exactly. This form will be utilized by TIPS to properly identify your entity. Certificates & Licenses (Supplemental Vendor Information Only)No response Optional. If Vendor would like to display any applicable certificates or licenses (including HUB certificates) for TIPS and TIPS Member Customer consideration, Vendor may upload those at this location. These supplemental documents shall not be considered part of the TIPS Contract. Rather, they are Vendor Supplemental Information for marketing and informational purposes only. Vendor’s Warranties, Terms, and Conditions (Supplemental Vendor Information Only)No response Optional. If Vendor would like to display any standard warranties, terms, or conditions which are often applicable totheir offerings for TIPS and TIPS Member Customer consideration, Vendor may upload those at this location. Thesesupplemental documents shall not be considered part of the TIPS Contract. Rather, they are Vendor SupplementalInformation for marketing and informational purposes only. Supplemental Vendor Information (Supplemental Vendor Information Only)No response Optional. If Vendor would like to display or include any brochures, promotional documents, marketing materials, or other Vendor Information for TIPS and TIPS Member Customer consideration, Vendor may upload those at this location. These supplemental documents shall not be considered part of the TIPS Contract. Rather, they are Vendor Supplemental Information for marketing and informational purposes only. Vendor Logo (Supplemental Vendor Information Only)No response Optional. If Vendor desires that their logo be displayed on their public TIPS profile for TIPS and TIPS Member viewing,Vendor may upload that logo at this location. These supplemental documents shall not be considered part of the TIPSContract. Rather, they are Vendor Supplemental Information for marketing and informational purposes only. Bid Attributes 1 Disadvantaged/Minority/Women Business & Federal HUBZone Some participating public entities are required to seek Disadvantaged/Minority/Women Business & FederalHUBZone ("D/M/WBE/Federal HUBZone") vendors. Does Vendor certify that their entity is a D/M/WBE/FederalHUBZone vendor? If you respond "Yes," you must upload current certification proof in the appropriate "Response Attachments"location. NO Vendor: APG Technology 230105Page 4 of 34 pages 2 Historically Underutilized Business (HUB) Some participating public entities are required to seek Historically Underutilized Business (HUB) vendors as definedby the Texas Comptroller of Public Accounts Statewide HUB Program. Does Vendor certify that their entity is a HUBvendor? If you respond "Yes," you must upload current certification proof in the appropriate "Response Attachments"location. No 3 National Coverage Can the Vendor provide its proposed goods and services to all 50 US States? No 4 States Served If Vendor answered "No" to the question entitled "National Coverage," please list all states where vendor can provide the goods and services proposed directly below. Your response may dictate which potential TIPS Member customers consider purchasing your offerings. Florida 5 Description of Vendor Entity and Vendor's Goods & Services If awarded, this description of Vendor and Vendor's goods and services will appear on the TIPS website forcustomer/public viewing. As a full-service Audio Visual Systems Integrator and Structured Cabling Contractor, APG Technology can help you from conceptual design and implementation through the life of the system. Our professionally trained team is efficient, friendly, and delivers cost-effective solutions to meet the quickly evolving technology demands of the connected facility. 6 Primary Contact Name Please identify the individual who will be primarily responsible for all TIPS matters and inquiries for the duration ofthe contract. Jessica Abrante 7 Primary Contact Title Primary Contact Title Business Development - Account Manager 8 Primary Contact Email Please enter a valid email address that will definitely reach the Primary Contact. jessica.abrante@apg.company 9 Primary Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). Please provide the accurate and current phone number where the individual who will be primarily responsible for all TIPS matters and inquiries for the duration of the contract can be reached directly. 7275300077 Vendor: APG Technology 230105Page 5 of 34 pages 10 Primary Contact Fax Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300045 11 Primary Contact Mobile Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7273651248 12 Secondary Contact Name Please identify the individual who will be secondarily responsible for all TIPS matters and inquiries for the durationof the contract. Heather Callaway 13 Secondary Contact Title Secondary Contact Title Vice President Technology 14 Secondary Contact Email Please enter a valid email address that will definitely reach the Secondary Contact. Heather. Callaway@apg.company 15 Secondary Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). Please provide the accurate and current phone number where the individual who will be secondarily responsible for all TIPS matters and inquiries for the duration of the contract can be reached directly. 7275300077 16 Secondary Contact Fax Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300045 17 Secondary Contact Mobile Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7276419026 Vendor: APG Technology 230105Page 6 of 34 pages 18 Administration Fee Contact Name Please identify the individual who will be responsible for all payment, accounting, and other matters related toVendor's TIPS Administration Fee due to TIPS for the duration of the contract. Autumn Esker 19 Administration Fee Contact Email Please enter a valid email address that will definitely reach the Administration Fee Contact. autumn.esker@apg.company 20 Administration Fee Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300077 21 Purchase Order and Sales Contact Name Please identify the individual who will be responsible for receiving and processing purchase orders and sales under the TIPS Contract. Jessica J Abrante 22 Purchase Order and Sales Contact Email Please enter a valid email address that will definitely reach the Purchase Order and Sales Contact. jessica.abrante@apg.company 23 Purchase Order and Sales Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300077 24 Company Website Company Website (Format - www.company.com) www.apg.company 25 Entity D/B/A's and Assumed Names You must confirm that you are responding to this solicitation under your legal entity name. Go now to your SupplierProfile in this eBid System and confirm that your profile reflects your "Legal Name" as it is listed on your W9. In this question, please identify all of your entity's assumed names and D/B/A's. Please note that you will beidentified publicly by the Legal Name under which you respond to this solicitation unless you organize otherwise withTIPS after award. APG Electric,Inc: APG, APG Electric, APG Engineering, APG Technology, APG Life Safety, APG Security 26 Primary Address Primary Address 4825 140th Ave North Vendor: APG Technology 230105Page 7 of 34 pages 27 Primary Address City Primary Address City Clearwater 28 Primary Address State Primary Address State (2 Digit Abbreviation) FL 29 Primary Address Zip Primary Address Zip 33762 30 Search Words Identifying Vendor Please list all search words and phrases to be included in the TIPS database related to your entity. Do not listwords which are not associated with the bid category/scope (See bid title for general scope). This will help usersfind you through the TIPS website search function. You may include product names, manufacturers, specializedservices, and other words associated with the scope of this solicitation. Crestron, Extron, AMX, APC, Jabra, Poly, Jupiter, Tripp Lite, Zoom, Microsoft Teams, Webex, collaboration, networking, wireless, data center, switcher, router, server, gateway, consulting, design, deployment, field services, unified communications, video, software, maintenance, integration, implementation, installation, e-sports , Audiovisual Integration, Audio, DSP, Control, UC Engines, audiovisual, audio systems, government, projector, displays, screen, video wall, interactive displays, video distribution, audio distribution, patch panels, structured cabling monitors, telemedicine, emergency operation center, court, higher education, conference room, hybrid learning, PTZ 31 Certification of Vendor Residency (Required by the State of Texas) Does Vendor's parent company or majority owner: (A) have its principal place of business in Texas; or (B) employ at least 500 persons in Texas? Texas Education Code Section 44.031 requires that this information be considered in evaluation for certaincontracts. However, Vendor response does not affect points, scoring, or potential award. No 32 Vendor's Principal Place of Business (City) In what city is Vendor's principal place of business located? Clearwater 33 Vendor's Principal Place of Business (State) In what state is Vendor's principal place of business located? FL 34 Vendor's Years in Business How many years has the business submitting this proposal been operating in its current capacity and field of work? 39 Vendor: APG Technology 230105Page 8 of 34 pages 35 Certification Regarding Entire TIPS Agreement Vendor agrees that, if awarded, Vendor's final TIPS Contract will consist of the provisions set forth in the finalizedTIPS Vendor Agreement, Vendor's responses to these attribute questions, and: (1) The TIPS solicitation documentresulting in this Agreement; (2) Any addenda or clarifications issued in relation to the TIPS solicitation; (3) All solicitation information provided to Vendor by TIPS through the TIPS eBid System; (3) Vendor’s entire proposalresponse to the TIPS solicitation including all accepted required attachments, acknowledged notices andcertifications, accepted negotiated terms, accepted pricing, accepted responses to questions, and accepted written clarifications of Vendor’s proposal, and; any properly included attachments to the TIPS Contract. Does Vendor agree? Yes 36 Minimum Percentage Discount Offered to TIPS Members on all Goods and Services (READ CAREFULLY) Please read thoroughly and carefully as an error on your response can render your contract awardunusable. TIPS Members often turn to TIPS Contracts for ease of use and to receive discounted pricing. What is the minimum percentage discount that you can offer TIPS Members off of all goods and service pricing that you offer? Vendor must respond with a percentage from 0%-100%. The percentage discount that you input below will beapplied to your "Catalog Pricing", as defined in the solicitation, for all TIPS Sales made during the life of thecontract. You cannot alter this percentage discount once the solicitation legally closes. You will always be requiredto discount every TIPS Sale by the percentage included below. If you add goods or services to your "CatalogPricing" during the life of the contract, you will be required to sell those new items with this discount applied. Example: In this example, you enter a 10% minimum percentage discount below. In year-one of your TIPSContract, your published "Catalog Pricing" (website/store/published pricing) for "Tablet A" is $100 and for "TabletSet-Up Service" is $100. In this example, you must sell those items under the TIPS Contract at the proposed 10%discounted price of: "Tablet A" - $90, "Tablet Set-Up Service" - $90. In year two of your TIPS Contract, you updateyour "Catalog Pricing" with the market. You add "Tablet B" to your "Catalog Pricing" for $200 and have increasedthe price of "Tablet A" to $110 and the price of "Tablet Set-Up Service" to $110. In this example, after the "CatalogPricing" update, you must still sell those items under the TIPS Contract at the proposed 10% discounted priceof: "Tablet A" - $99, "Tablet Set-Up Service" - $99, and "Tablet B" - $180.00. If you cannot honor the discount on all goods and items now included or which may be added in the future withcertainty, then you should offer a lesser discount percentage below. What is the minimum percentage discount that you can offer TIPS Members off of all goods and service pricing that you offer? 10% Vendor: APG Technology 230105Page 9 of 34 pages 37 Honoring Vendor's Minimum Percentage Discount Vendor is asked in these Attribute Questions to provide a Minimum Percentage Discount offered to TIPS Memberson all goods and services sold under the TIPS Contract. Points will be assigned for your response and scoring ofyour proposal will be affected. A "YES" answer will be awarded the maximum 10 points and a "NO" answer will beawarded 0 points. Does Vendor agree to honor the Minimum Percentage Discount off of their TIPS "Catalog Pricing" that Vendorproposed for all TIPS Sales made for the duration of the TIPS Contract? Yes 38 Volume and Additional Discounts In addition to the Minimum Percentage Discount proposed herein, does Vendor ever expect and intend to offeradditional, greater, or volume discounts to TIPS Members? Point(s) may be assigned for your response in the category of "Pricing" during scoring and evaluation. Yes 39 "Catalog Pricing" and Pricing Requirements This is a requirement of the TIPS Contract and is non-negotiable. In this solicitation and resulting contract, "Catalog Pricing" shall be defined as: "The then available list of goods or services, in the most current listing regardless of date, that takes the form of a catalog, price list, price schedule, shelf-price or other viewable format that: A. is regularly maintained by the manufacturer or Vendor of an item; and B. is either published or otherwise available for review by TIPS or a customer during the purchase process; C. to which the Minimum Percentage Discount proposed by the proposing Vendor may be applied. If awarded on this TIPS Contract, for the duration of the contract, Vendor agrees to provide, upon request, their then current "Catalog Pricing." Or, in limited circumstances where Vendor has proposed the Percentage Mark-Up method of pricing in this proposal, proof of Vendor's "cost" may be accepted by TIPS in place of catalog pricing. YES Vendor: APG Technology 230105Page 10 of 34 pages 40 EXCEPTIONS & DEVIATIONS TO TIPS STANDARD TERMS AND CONDITIONS Vendor agrees that, if awarded, Vendor's final TIPS Contract will consist of the provisions set forth in the finalizedTIPS Vendor Agreement, Vendor's responses to these attribute questions, and: (1) The TIPS solicitation documentresulting in this Agreement; (2) Any addenda or clarifications issued in relation to the TIPS solicitation; (3) All solicitation information provided to Vendor by TIPS through the TIPS eBid System; (3) Vendor’s entire proposalresponse to the TIPS solicitation including all accepted required attachments, acknowledged notices andcertifications, accepted negotiated terms, accepted pricing, accepted responses to questions, and accepted written clarifications of Vendor’s proposal, and; any properly included attachments to the TIPS Contract. In the event ofconflict between the terms of the finalized Vendor Agreement and one of the incorporated documents the terms andconditions which are in the best interest of governmental/qualifying non-profit TIPS Members shall control at TIPSsole discretion. If Vendor responds, "No, Vendor does not agree" to this Attribute, after this solicitation legally closes and TIPSbegins evaluating Vendor's file, TIPS will provide Vendor with a draft Word Document version of the VendorAgreement and will be instructed to include all requested negotiations as redline edits for TIPS consideration. Thisis the only proper way to submit proposed deviations for TIPS consideration. TIPS reserves the right to accept,decline, or modify Vendor's requested negotiated terms. For this reason, answering "No, Vendor does not agree"may ultimately delay or prevent award. Does Vendor agree with TIPS standard terms and conditions as presented in the TIPS solicitation document (RFP,RCSP, RFQ, or other) and the TIPS Vendor Agreement document? Yes 41 TIPS Sales Reporting Requirements This is a requirement of the TIPS Contract and is non-negotiable. By submitting this proposal, Vendor certifies that Vendor will properly report all TIPS sales. With the exception ofTIPS Automated Vendors, who have signed an exclusive agreement with TIPS regarding reporting, all TIPS Salesmust be reported to TIPS by either: (1) Emailing the purchase order or similar purchase document (with Vendor’s Name, as known to TIPS, and theTIPS Contract Name and Number included) to TIPS at tipspo@tips-usa.com with “Confirmation Only” in the subject line of the email within three business days of Vendor’s acceptance of the order, or; (2) Within 3 business days of the order being accepted by Vendor, Vendor must login to the TIPS Vendor Portal andsuccessfully self-report all necessary sale information within the Vendor Portal and confirm that it shows upaccurately on your current Vendor Portal statement. No other method of reporting is acceptable unless agreed to by the Parties in writing. Failure to report all sales pursuant to this provision may result in immediate cancellation of Vendor’s TIPS Contract(s) for cause at TIPS’ solediscretion. Vendor: APG Technology 230105Page 11 of 34 pages 42 TIPS Administration Fee Requirement and Acknowledgment This is a requirement of the TIPS Contract and is non-negotiable. The collection of fees by TIPS, a government entity, for performance of these procurement services is requiredpursuant to Texas Government Code Section 791.011 et. seq. The TIPS Administration Fee is the amount legallyowed by Vendor to TIPS for TIPS Sales made by Vendor. The TIPS Administration Fee amount is typically a setpercentage of each TIPS Sale legally due to TIPS, but the exact TIPS Administration Fee for this Contract ispublished in the corresponding RFP or RCSP document. TIPS Administration Fees are due to TIPS immediately upon Vendor’s receipt of payment, including partial payment, for a TIPS Sale. By submitting a proposal, Vendor agrees that it has read, understands, and agrees to the published TIPSAdministration Fee amount, calculation, and payment requirements. By submitting a proposal Vendor furtherconfirms that all TIPS Pricing includes the TIPS Administration Fee and Vendor will not show adding the TIPSAdministration Fee as a charge or line-item in any TIPS Sale. 43 TIPS Member Access to Vendor Proposal & Documentation This is a requirement of the TIPS Contract and is non-negotiable. Notwithstanding any other information provided in this solicitation or Vendor designation of certain documentation as confidential or proprietary, Vendor’s submission of this proposal constitutes Vendor’s express consent to the disclosure of Vendor’s comprehensive proposal, including any information deemed confidential or proprietary, toTIPS Members. The proposing Vendor agrees that TIPS shall not be responsible or liable for any use or distribution of information or documentation to TIPS Members or by TIPS Members. By submitting this proposal, Vendor certifies the foregoing. 44 Non-Collusive Bidding Certificate This is a requirement of the TIPS Contract and is non-negotiable. By submission of this proposal, the Vendor certifies that: 1) This proposal has been independently arrived at without collusion with any other entity, bidder, or with anycompetitor; 2) This proposal has not been knowingly disclosed and will not be knowingly disclosed, prior to the opening of bids,or proposals for this project, to any other bidder, competitor or potential competitor: 3) No attempt has been or will be made to induce any other person, partnership or corporation to modify, submit, ornot to submit a bid or proposal; and 4) The person signing this bid or proposal certifies that they are duly authorized to execute this proposal/contracton behalf of Vendor and they have fully informed themselves regarding the accuracy of the statements contained inthis certification, and under the penalties being applicable to the bidder as well as to the person signing in itsbehalf; Vendor: APG Technology 230105Page 12 of 34 pages 45 Antitrust Certification Statements (Tex. Government Code § 2155.005) This is a requirement of the TIPS Contract and is non-negotiable. By submission of this bid or proposal, Vendor certifies under penalty of perjury of the laws of the State of Texas that: (1) I am duly authorized to execute this proposal/contract on my own behalf or on behalf of the company,corporation, firm, partnership or individual (Vendor) identified herein; (2) In connection with this proposal, neither I nor any representative of Vendor has violated any provision of theTexas Free Enterprise and Antitrust Act, Tex. Bus. & Comm. Code Chapter 15; (3) In connection with this proposal, neither I nor any representative of the Vendor has violated any federal antitrustlaw; (4) Neither I nor any representative of Vendor has directly or indirectly communicated any of the contents of this bidto a competitor of the Company or any other company, corporation, firm, partnership or individual engaged in thesame line of business as the Company. 46 Limitation on Out-of-State Litigation - Texas Business and Commerce Code § 272 This is a requirement of the TIPS Contract and is non-negotiable. Texas Business and Commerce Code § 272 prohibits a construction contract, or an agreement collateral to oraffecting the construction contract, from containing a provision making the contract or agreement, or any conflict arising under the contract or agreement, subject to another state’s law, litigation in the courts of another state, orarbitration in another state. If included in Texas construction contracts, such provisions are voidable by a partyobligated by the contract or agreement to perform the work. By submission of this proposal, Vendor acknowledges this law and if Vendor enters into a construction contract with a Texas TIPS Member under this procurement, Vendor certifies compliance. 47 Required Confidentiality Claim Form This is a requirement of the TIPS Contract and is non-negotiable. TIPS provides the required TIPS Confidentiality Claim Form in the "Attachments" section of this solicitation. Vendormust execute this form by either signing and waiving any confidentiality claim, or designating portions of Vendor'sproposal confidential. If Vendor considers any portion of Vendor's proposal to be confidential and not subject to public disclosure pursuant to Chapter 552 Texas Gov’t Code or other law(s) and orders, Vendor must haveidentified the claimed confidential materials through proper execution of the Confidentiality Claim Form. If TIPS receives a public information act or similar request, any responsive documentation not deemed confidentialby you in this manner will be automatically released. For Vendor documents deemed confidential by you in thismanner, TIPS will follow procedures of controlling statute(s) regarding any claim of confidentiality and shall not beliable for any release of information required by law, including Attorney General determination and opinion. Notwithstanding any other Vendor designation of Vendor's proposal as confidential or proprietary, Vendor’s submission of this proposal constitutes Vendor’s agreement that proper execution of the required TIPSConfidentiality Claim Form is the only way to assert any portion of Vendor's proposal as confidential. Vendor: APG Technology 230105Page 13 of 34 pages 48 Non-Discrimination Statement and Certification This is a requirement of the TIPS Contract and is non-negotiable. In accordance with Federal civil rights law, all U.S. Departments, including but not limited to the USDA, USDE, FEMA,are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (includinggender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from apublic assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program oractivity conducted or funded by federal funds (not all bases apply to all programs). Vendor certifies that Vendor will comply with applicable Non-Discrimination and Equal Opportunity provisions set forth in TIPS Member Customers’ policies and other regulations at the local, state, and federal levels ofgovernments. Yes, I certify (Yes) 49 Limitation of Vendor Indemnification and Similar Clauses This is a requirement of the TIPS Contract and is non-negotiable. TIPS, a department of Region 8 Education Service Center, a political subdivision, and local government entity of theState of Texas, is prohibited from indemnifying third-parties (pursuant to the Article 3, Section 52 of the TexasConstitution) except as otherwise specifically provided for by law or as ordered by a court of competentjurisdiction. Article 3, Section 52 of the Texas Constitution states that "no debt shall be created by or on behalf of the State … " and the Texas Attorney General has opined that a contractually imposed obligation of indemnitycreates a "debt" in the constitutional sense. Tex. Att'y Gen. Op. No. MW-475 (1982). Thus, contract clauses whichrequire TIPS to indemnify Vendor, pay liquidated damages, pay attorney's fees, waive Vendor's liability, or waive anyapplicable statute of limitations must be deleted or qualified with ''to the extent permitted by the Constitution andLaws of the State of Texas." Does Vendor agree? Yes, I Agree (Yes) 50 Alternative Dispute Resolution Limitations This is a requirement of the TIPS Contract and is non-negotiable. TIPS, a department of Region 8 Education Service Center, a political subdivision, and local government entity of theState of Texas, does not agree to binding arbitration as a remedy to dispute and no such provision shall bepermitted in this Agreement with TIPS. Vendor agrees that any claim arising out of or related to this Agreement,except those specifically and expressly waived or negotiated within this Agreement, may be subject to non-bindingmediation at the request of either party to be conducted by a mutually agreed upon mediator as prerequisite to thefiling of any lawsuit arising out of or related to this Agreement. Mediation shall be held in either Camp or TitusCounty, Texas. Agreements reached in mediation will be subject to the approval by the Region 8 ESC's Board ofDirectors, authorized signature of the Parties if approved by the Board of Directors, and, once approved by theBoard of Directors and properly signed, shall thereafter be enforceable as provided by the laws of the State ofTexas. Does Vendor agree? Yes Vendor: APG Technology 230105Page 14 of 34 pages 51 No Waiver of TIPS Immunity This is a requirement of the TIPS Contract and is non-negotiable. Vendor agrees that nothing in this Agreement shall be construed as a waiver of sovereign or government immunity;nor constitute or be construed as a waiver of any of the privileges, rights, defenses, remedies, or immunitiesavailable to Region 8 Education Service Center or its TIPS Department. The failure to enforce, or any delay in theenforcement, of any privileges, rights, defenses, remedies, or immunities available to Region 8 Education ServiceCenter or its TIPS Department under this Agreement or under applicable law shall not constitute a waiver of suchprivileges, rights, defenses, remedies, or immunities or be considered as a basis for estoppel. Does Vendor agree? Yes, Vendor agrees (Yes) 52 Payment Terms and Funding Out Clause This is a requirement of the TIPS Contract and is non-negotiable. Vendor agrees that TIPS and TIPS Members shall not be liable for interest or late-payment fees on past-duebalances at a rate higher than permitted by the laws or regulations of the jurisdiction of the TIPS Member. Funding-Out Clause: Vendor agrees to abide by the applicable laws and regulations, including but not limited to Texas Local Government Code § 271.903, or any other statutory or regulatory limitation of the jurisdiction of anyTIPS Member, which requires that contracts approved by TIPS or a TIPS Member are subject to the budgeting andappropriation of currently available funds by the entity or its governing body. Does Vendor agree? Yes, Vendor agrees (Yes) 53 Certification Regarding Prohibition of Certain Terrorist Organizations (Tex. Gov. Code 2270) Vendor certifies that Vendor is not a company identified on the Texas Comptroller’s list of companies known to havecontracts with, or provide supplies or services to, a foreign organization designated as a Foreign TerroristOrganization by the U.S. Secretary of State. Does Vendor certify? Yes 54 Certification Regarding Prohibition of Boycotting Israel (Tex. Gov. Code 2271) If (a) Vendor is not a sole proprietorship; (b) Vendor has ten (10) or more full-time employees; and (c) thisAgreement or any agreement with a TIPS Member under this procurement has value of $100,000 or more, thefollowing certification shall apply; otherwise, this certification is not required. Vendor certifies, where applicable, thatneither the Vendor, nor any affiliate, subsidiary, or parent company of Vendor, if any, boycotts Israel, and Vendoragrees that Vendor and Vendor Companies will not boycott Israel during the term of this Agreement. For purposes of this Agreement, the term “boycott” shall mean and include refusing to deal with, terminating business activitieswith, or otherwise taking any action that is intended to penalize, inflict economic harm on, or limit commercialrelations with Israel, or with a person or entity doing business in Israel or in an Israeli-controlled territory but doesnot include an action made for ordinary business purposes. When applicable, does Vendor certify? Yes Vendor: APG Technology 230105Page 15 of 34 pages 55 Certification Regarding Prohibition of Contracts with Certain Foreign-Owned Companies (Tex. Gov. Code 2274) Certain public entities are prohibited from entering into a contract or other agreement relating to criticalinfrastructure that would grant Vendor direct or remote access to or control of critical infrastructure in this state,excluding access specifically allowed by a customer for product warranty and support purposes. Vendor certifies that neither it nor its parent company nor any affiliate of Vendor or its parent company, is (1) ownedby or the majority of stock or other ownership interest of the company is held or controlled by individuals who arecitizens of China, Iran, North Korea, Russia, or a designated country; (2) a company or other entity, includinggovernmental entity, that is owned or controlled by citizens of or is directly controlled by the government of China,Iran, North Korea, Russia, or a designated country; or (3) headquartered in China, Iran, North Korea, Russia, or adesignated country. For purposes of this certification, “critical infrastructure” means “a communication infrastructure system, cybersecurity system, electric grid, hazardous waste treatment system, or water treatment facility.” Vendor certifiesthat Vendor will not grant direct or remote access to or control of critical infrastructure, except for product warrantyand support purposes, to prohibited individuals, companies, or entities, including governmental entities, owned,controlled, or headquartered in China, Iran, North Korea, Russia, or a designated country, as determined by theGovernor. When applicable, does Vendor certify? Yes Vendor: APG Technology 230105Page 16 of 34 pages 56 Certification Regarding Prohibition of Discrimination Against Firearm and Ammunition Industries (Tex. Gov. Code 2274) If (a) Vendor is not a sole proprietorship; (b) Vendor has at least ten (10) full-time employees; and (c) thisAgreement or any Supplemental Agreement with certain public entities have a value of at least $100,000 that ispaid wholly or partly from public funds; (d) the Agreement is not excepted under Tex. Gov. Code 2274 and (e) thepurchasing public entity has determined that Vendor is not a sole-source provider or the purchasing public entityhas not received any bids from a company that is able to provide this written verification, the following certificationshall apply; otherwise, this certification is not required. Vendor certifies that Vendor, or association, corporation, partnership, joint venture, limited partnership, limitedliability partnership, or limited liability company, including a wholly owned subsidiary, majority-owned subsidiaryparent company, or affiliate of these entities or associations, that exists to make a profit, does not have a practice,policy, guidance, or directive that discriminates against a firearm entity or firearm trade association and will notdiscriminate during the term of this contract against a firearm entity or firearm trade association. For purposes of this Agreement, “discriminate against a firearm entity or firearm trade association” shall mean, with respect to the entity or association, to: “(1) refuse to engage in the trade of any goods or services with the entity orassociation based solely on its status as a firearm entity or firearm trade association; (2) refrain from continuing anexisting business relationship with the entity or association based solely on its status as a firearm entity or firearmtrade association; or (3) terminate an existing business relationship with the entity or association based solely on its status as a firearm entity or firearm trade association.” “Discrimination against a firearm entity or firearm trade association” does not include: “(1) the established policiesof a merchant, retail seller, or platform that restrict or prohibit the listing or selling of ammunition, firearms, or firearm accessories; and (2) a company’s refusal to engage in the trade of any goods or services, decision to refrain fromcontinuing an existing business relationship, or decision to terminate an existing business relationship to complywith federal, state, or local law, policy, or regulations or a directive by a regulatory agency, or for any traditional business reason that is specific to the customer or potential customer and not based solely on an entity’s or association’s status as a firearm entity or firearm trade association.” When applicable, does Vendor certify? Yes Vendor: APG Technology 230105Page 17 of 34 pages 57 Certification Regarding Termination of Contract for Non-Compliance (Tex. Gov. Code 552.374) If Vendor is not a governmental body and (a) this Agreement or any Supplemental Agreement with a public entityhas a stated expenditure of at least $1 million in public funds for the purchase of goods or services by certain publicentities; or (b) this Agreement or any Supplemental Agreement results in the expenditure of at least $1 million inpublic funds for the purchase of goods or services by certain public entities in their fiscal year, the followingcertification shall apply; otherwise, this certification is not required. As required by Tex. Gov. Code 552.374, the following statement is included in the RFP and the Agreement (unlessthe Agreement is (1) related to the purchase or underwriting of a public security; (2) is or may be used as collateral on a loan; or (3) proceeds from which are used to pay debt service of a public security of loan): “The requirementsof Subchapter J, Chapter 552, Government Code, may apply to this solicitation and Agreement and the Vendoragrees that this Agreement and any applicable Supplemental Agreement can be terminated if Vendor knowingly or intentionally fails to comply with a requirement of that subchapter.” Pursuant to Chapter 552 of the Texas Government Code, Vendor certifies that Vendor shall: (1) preserve allcontracting information related to this Agreement as provided by the records retention requirements applicable toTIPS or the purchasing TIPS Member for the duration of the Agreement; (2) promptly provide to TIPS or thepurchasing TIPS Member any contracting information related to the Agreement that is in the custody or possessionof Vendor on request of TIPS or the purchasing TIPS Member; and (3) on completion of the Agreement, either (a)provide at no cost to TIPS or the purchasing TIPS Member all contracting information related to the Agreement thatis in the custody or possession of Vendor, or (b) preserve the contracting information related to the Agreement asprovided by the records retention requirements applicable to TIPS or the purchasing TIPS Member. When applicable, does Vendor certify? Yes Vendor: APG Technology 230105Page 18 of 34 pages 58 Certification Regarding Prohibition of Boycotting Certain Energy Companies (Tex. Gov. Code 2274) If (a) Vendor is not a sole proprietorship; (b) Vendor has ten (10) or more full-time employees; and (c) thisAgreement or any Supplemental Agreement with certain public entities has a value of $100,000 or more that is tobe paid wholly or partly from public funds, the following certification shall apply; otherwise, this certification is notrequired. Vendor certifies that Vendor, or any wholly owned subsidiary, majority-owned subsidiary, parent company, or affiliateof these entities or business associations, if any, do not boycott energy companies and will not boycott energycompanies during the term of the Agreement or any applicable Supplemental Agreement. For purposes of this certification the term “company” shall mean an organization, association, corporation,partnership, joint venture, limited partnership, limited liability partnership, or limited liability company, that exists tomake a profit. The term “boycott energy company” shall mean “without an ordinary business purpose, refusing to deal with,terminating business activities with, or otherwise taking any action intended to penalize, inflict economic harm on, orlimit commercial relations with a company because the company (a) engages in the exploration, production,utilization, transportation, sale, or manufacturing of fossil fuel-based energy and does not commit or pledge to meetenvironmental standards beyond applicable federal and state law, or (b) does business with a company described by paragraph (a).” (See Tex. Gov. Code 809.001). When applicable, does Vendor certify? Yes 59 Felony Conviction Notice - Texas Education Code 44.034 Texas Education Code, Section 44.034, Notification of Criminal History, Subsection (a), states, "a person orbusiness entity that enters into a contract with a school district must give advance notice to the district if the personor an owner or operator of the business entity has been convicted of a felony. The notice must include a general description of the conduct resulting in the conviction of a felony.” Subsection (b) states, "a school district may terminate a contract with a person or business entity if the districtdetermines that the person or business entity failed to give notice as required by Subsection (a) or misrepresentedthe conduct resulting in the conviction. The district must compensate the person or business entity for services performed before the termination of the contract.” Subsection (c) states, "This section does not apply to a publicly held corporation. Vendor certifies one of the following: A. My firm is a publicly held corporation; therefore, this reporting requirement is not applicable, or; B. My firm is not owned nor operated by anyone who has been convicted of a felony, or; C. My firm is owned or operated by the following individual(s) who has/have been convicted of a felony. If Vendor responds with Option (C), Vendor is required to provide information in the next attribute. B. My firm is not owned nor operated by felon. Vendor: APG Technology 230105Page 19 of 34 pages 60 Felony Conviction Notice - Texas Education Code 44.034 - Continued If Vendor selected Option (C) in the previous attribute, Vendor must provide the following information herein: 1. Name of Felon(s) 2. The Felon(s) title/role in Vendor's entity, and 3. Details of Felon(s) Conviction(s). No response 61 Conflict of Interest Questionnaire Requirement Vendor agrees that it has looked up, read, and understood the current version of Texas Local Government CodeChapter 176 which generally requires disclosures of conflicts of interests by Vendor hereunder if Vendor: (1) has an employment or other business relationship with a local government officer of our local governmentalentity, or a family member of the officer, described by Section 176.003(a)(2)(A); (2) has given a local government officer of our local governmental entity, or a family member of the officer, one ormore gifts with the aggregate value specified by Section 176.003(a)(2)(B), excluding any gift described by Section176.003(a-1); or (3) has a family relationship with a local government officer of our local governmental entity. (4) Any other financial, commercial, or familial relationship with our local government that may warrant reportingunder this statute. Does Vendor certify that it has NO reportable conflict of interest? Yes 62 Conflict of Interest Questionnaire Requirement - Form CIQ - Continued If you responded "No, Vendor does not certify - VENDOR HAS CONFLICT" to the Conflict of Interest Questionnaire question above, you are required by law to fully execute and upload the form attachment entitled "Conflict of Interest Questionnaire - Form CIQ." If you accurately claimed no conflict above, you may disregard the form attachment entitled "Conflict of Interest Questionnaire - Form CIQ." Have you uploaded this form if applicable? Not Applicable 63 Upload of Current W-9 Required Vendors are required by TIPS to upload a current, accurate W-9 Internal Revenue Service (IRS) Tax Form for yourentity. This form will be utilized by TIPS to properly identify your entity. You must confirm that you are responding to this solicitation under your legal entity name. Go now to your Supplier Profile in this eBid System and confirm that your profile reflects your "Legal Name" as it is listed on your W9. 64 Regulatory Good Standing Certification Does Vendor certify that its entity is in good standing will all government entities and agencies, whether local, state, or federal, that regulate any aspect of Vendor's field of work or business operations? If Vendor selects "No", Vendor must provide explanation on the following attribute question. Yes Vendor: APG Technology 230105Page 20 of 34 pages 65 Regulatory Good Standing Certification - Explanation - Continued If Vendor responded to the prior attribute that "No", Vendor is not in good standing, Vendor must provide anexplanation of that lack of good standing here for TIPS consideration. No response 66 Instructions Only - Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion Instructions for Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion 1. By answering yes to the next Attribute question below, the vendor and prospective lower tier participant isproviding the certification set out herein in accordance with these instructions. 2. The certification in this clause is a material representation of fact upon which reliance was placed when thistransaction was entered into. If it is later determined that the prospective lower tier participant knowingly renderedan erroneous certification in addition to other remedies available to the federal government, the department oragency with which this transaction originated may pursue available remedies, including suspension and / ordebarment. 3. The prospective lower tier participant shall provide immediate written notice to the person to which this proposalis submitted if at any time the prospective lower tier participant learns that its certification was erroneous whensubmitted or has become erroneous by reason of changed circumstances. 4. The terms “covered transaction,” “debarred,” “suspended,” “ineligible,” “lower tier covered transaction,” “participants,” “person,” “primary covered transaction,” “principal,” “proposal” and “voluntarily excluded,” as used inthis clause, have the meanings set out in the Definitions and Coverage sections of rules implementing ExecutiveOrder 12549. You may contact the person to which this proposal is submitted for assistance in obtaining a copy ofthose regulations. 5. The prospective lower tier participant agrees by submitting this form that, should the proposed coveredtransaction be entered into, it shall not knowingly enter into any lower tier covered transaction with a person who isdebarred, suspended, declared ineligible or voluntarily excluded from participation in this covered transaction,unless authorized by the department or agency with which this transaction originated. 6. The prospective lower tier participant further agrees by submitting this form that it will include this clause titled “Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion-Lower Tier Covered Transaction” without modification in all lower tier covered transactions and in all solicitations for lower tier coveredtransactions. 7. A participant in a covered transaction may rely upon a certification of a prospective participant in a lower tiercovered transaction that it is not debarred, suspended, ineligible or voluntarily excluded from the coveredtransaction, unless it knows that the certification is erroneous. A participant may decide the method and frequencyby which it determines the eligibility of its principals. Each participant may, but is not required to, check theNonprocurement List. 8. Nothing contained in the foregoing shall be construed to require establishment of a system of records in order torender in good faith the certification required by this clause. The knowledge and information of a participant is notrequired to exceed that which is normally possessed by a prudent person in the ordinary course of businessdealings. 9. Except for transactions authorized under paragraph 5 of these instructions, if a participant in a coveredtransaction knowingly enters into a lower tier covered transaction with a person who is suspended, debarred,ineligible or voluntarily excluded from participation in this transaction, in addition to other remedies available to thefederal government, the department or agency with which this transaction originated may pursue availableremedies, including suspension and / or debarment. Vendor: APG Technology 230105Page 21 of 34 pages 67 Suspension or Debarment Certification Read the instructions in the attribute above and then answer the following accurately. Vendor certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment,declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department oragency. Does Vendor certify? Yes 68 Vendor Certification of Criminal History - Texas Education Code Chapter 22 Texas Education Code Chapter 22 requires entities that contract with school districts to provide services to obtaincriminal history record information regarding covered employees. Contractors must certify to the district that theyhave complied. Covered employees with disqualifying criminal histories are prohibited from serving at a schooldistrict pursuant to this law. DEFINITIONS Covered employees: Employees of a contractor or subcontractor who have or will have continuing duties relatedto the service to be performed at the District and have or will have direct contact with students. The District will bethe final arbiter of what constitutes direct contact with students. Disqualifying criminal history: Any conviction or other criminal history information designated by the District, orone of the following offenses, if at the time of the offense, the victim was under 18 or enrolled in a public school: (a)a felony offense under Title 5, Texas Penal Code; (b) an offense for which a defendant is required to register as asex offender under Chapter 62, Texas Code of Criminal Procedure; or (c) an equivalent offense under federal lawor the laws of another state. Vendor certifies: NONE (Section A): None of the employees of Vendor and any subcontractors are covered employees, as definedabove. If this box is checked, I further certify that Contractor has taken precautions or imposed conditions to ensurethat the employees of Vendor and any subcontractor will not become covered employees. Contractor will maintainthese precautions or conditions throughout the time the contracted services are provided under this procurement. OR SOME (Section B): Some or all of the employees of Vendor and any subcontractor are covered employees. If thisbox is checked, I further certify that: (1) Vendor has obtained all required criminal history record informationregarding its covered employees. None of the covered employees has a disqualifying criminal history; (2) If Vendorreceives information that a covered employee subsequently has a reported criminal history, Vendor will immediatelyremove the covered employee from contract duties and notify the purchasing entity in writing within 3 businessdays; (3) Upon request, Vendor will provide the purchasing entity with the name and any other requestedinformation of covered employees so that the purchasing entity may obtain criminal history record information onthe covered employees; (4) If the purchasing entity objects to the assignment of a covered employee on the basisof the covered employee's criminal history record information, Vendor agrees to discontinue using that coveredemployee to provide services at the purchasing entity. Which option does Vendor certify? None Vendor: APG Technology 230105Page 22 of 34 pages 69 Certification Regarding "Choice of Law" Terms with TIPS Members Vendor agrees that if any "Choice of Law" provision is included in any sales agreement/contract between Vendorand a TIPS Member, that clause must provide that the "Choice of Law" applicable to the sales agreement/contractbetween Vendor and TIPS Member shall be the state where the TIPS Member operates unless the TIPS Memberexpressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a "Choice of Law" clause thatconflicts with these terms is rendered void and unenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes 70 Certification Regarding "Venue" Terms with TIPS Members Vendor agrees that if any "Venue" provision is included in any sales agreement/contract between Vendor and aTIPS Member, that clause must provide that the "Venue" for any litigation or alternative dispute resolution is shall bein the state and county where the TIPS Member operates unless the TIPS Member expressly agrees otherwise. AnyTIPS Sale Supplemental Agreement containing a "Venue" clause that conflicts with these terms is rendered void andunenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes 71 Certification Regarding "Automatic Renewal" Terms with TIPS Members Vendor agrees that no TIPS Sale may incorporate an "Automatic Renewal" clause that exceeds month to monthterms with which the TIPS Member must comply. All renewal terms incorporated into a TIPS Sale SupplementalAgreement shall only be valid and enforceable when Vendor received written confirmation of acceptance of therenewal term from the TIPS Member for the specific renewal term. The purpose of this clause is to avoid a TIPSMember inadvertently renewing a Supplemental Agreement during a period in which the governing body of the TIPSMember has not properly appropriated and budgeted the funds to satisfy the Agreement renewal. Any TIPS SaleSupplemental Agreement containing an "Automatic Renewal" clause that conflicts with these terms is rendered voidand unenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes Vendor: APG Technology 230105Page 23 of 34 pages 72 Certification Regarding "Indemnity" Terms with TIPS Members Texas and other jurisdictions restrict the ability of governmental entities to indemnify others. Vendor agrees that ifany "Indemnity" provision which requires the TIPS Member to indemnify Vendor is included in any salesagreement/contract between Vendor and a TIPS Member, that clause must either be stricken or qualified byincluding that such indemnity is only permitted, "to the extent permitted by the laws and constitution of [TIPSMember's State]" unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreementcontaining an "Indemnity" clause that conflicts with these terms is rendered void and unenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes 73 Certification Regarding "Arbitration" Terms with TIPS Members Vendor agrees that if any "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause may not require that the arbitration is mandatory or binding. Vendor agrees that if any "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause provides for only voluntary and non-binding arbitration unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Arbitration” clause that conflicts with these terms is rendered void and unenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes 74 2 CFR PART 200 AND FEDERAL CONTRACT PROVISIONS EXPLANATION TIPS and TIPS Members will sometimes seek to make purchases with federal funds. In accordance with 2 C.F.R.Part 200 of the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (sometimes referred to as “EDGAR”),Vendor's response to the following questions labeled "2 CFR Part 200 orFederal Provision" will indicate Vendor's willingness and ability to comply with certain requirements which may beapplicable to TIPS purchases paid for with federal funds, if accepted by Vendor. Your responses to the following questions labeled "2 CFR Part 200 or Federal Provision" will dictate whether TIPScan list this awarded contract as viable to be considered for a federal fund purchase. Failure to certify allrequirements labeled "2 CFR Part 200 or Federal Provision" will mean that your contract is listed as notviable for the receipt of federal funds. However, it will not prevent award. If you do enter into a TIPS Sale when you are accepting federal funds, the contract between you and the TIPSMember will likely require these same certifications. Vendor: APG Technology 230105Page 24 of 34 pages 75 2 CFR Part 200 or Federal Provision - Vendor Willingness to Accept Federal Funds This certification is not required by federal law. However, TIPS Members are public entities and qualifying non-profits which often receive federal funding and grants (ESSER, CARES Act, EDGAR, etc.) Accepting such funds often requires additional required certifications and responsibilities for Vendor. The following attributequestions include these required certifications. Your response to this questions, the following certifications, andother factors will determine whether your contract award will be deemed as eligible for federal fund expenditures byTIPS Members. If awarded, is Vendor willing to accept payment for goods and services offered under this contract paid for by aTIPS Member with federal funds? Yes 76 2 CFR Part 200 or Federal Provision - Contracts Contracts for more than the simplified acquisition threshold currently set at $250,000 (2 CFR § 200.320), which isthe inflation adjusted amount determined by the Civilian Agency Acquisition Council and the Defense AcquisitionRegulations Council (Councils) as authorized by 41 U.S.C. 1908, must address administrative, contractual, or legalremedies in instances where contractors violate or breach contract terms, and provide for such sanctions andpenalties as appropriate. Notice: Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region8 and TIPS Members reserve all rights and privileges under the applicable laws and regulations with respect to thisprocurement in the event of breach of contract by either party. Does vendor agree? Yes 77 2 CFR Part 200 or Federal Provision - Termination Termination for cause and for convenience by the grantee or subgrantee including the manner by which it will be effected and the basis for settlement. (All contracts in excess of $10,000) Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region 8 and TIPS Members reserve the right to terminate any agreement in excess of $10,000 resulting from this procurement process for cause after giving the vendor an appropriate opportunity and up to 30 days, to cure the causal breach of terms and conditions. ESC Region 8 and TIPS Members reserve the right to terminate any agreement in excess of $10,000 resulting from this procurement process for convenience with 30 days notice in writing to the awarded vendor. The Vendor would be compensated for work performed and goods procured as of the termination date if for convenience of the ESC Region 8 and TIPS Members. Any award under this procurement process is not exclusive and the ESC Region 8 and TIPS reserves the right to purchase goods and services from other vendors when it is in the best interest of the ESC Region 8 and TIPS. Does vendor agree? Yes Vendor: APG Technology 230105Page 25 of 34 pages 78 2 CFR Part 200 or Federal Provision - Clean Air Act Clean Air Act (42 U.S.C. 7401-7671q.) and the Federal Water Pollution Control Act (33 U.S.C. 1251-1387), as amended—Contracts and subgrants of amounts in excess of $150,000 must contain a provision that requires thenon-Federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to theClean Air Act (42 U.S.C. 7401-7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. 1251-1387). Violations must be reported to the Federal awarding agency and the Regional Office of the EnvironmentalProtection Agency (EPA). Pursuant to the Clean Air Act, et al above, when federal funds are expended by ESC Region 8 and TIPS Members,ESC Region 8 and TIPS Members require that the proposer certify that during the term of an award by the ESCRegion 8 and TIPS Members resulting from this procurement process the vendor agrees to comply with all of theabove regulations, including all of the terms listed and referenced therein. Does vendor agree? Yes 79 2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment Byrd Anti-Lobbying Amendment (31 U.S.C. 1352)—Contractors that apply or bid for an award exceeding $100,000 must file the required certification. Each tier certifies to the tier above that it will not and has not used Federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C. 1352. Each tier must also disclose any lobbying with non-Federal funds that takes place in connection with obtaining any Federal award. Such disclosures are forwarded from tier to tier up to the non-Federal award. Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region 8 and TIPS Members require the proposer certify that during the term and during the life of any contract with ESC Region 8 and TIPS Members resulting from this procurement process the vendor certifies that it is in compliance with all applicable provisions of the Byrd Anti-Lobbying Amendment (31 U.S.C. 1352). Does Vendor agree? Yes Vendor: APG Technology 230105Page 26 of 34 pages 80 2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment - Continued Applicable to Grants, Subgrants, Cooperative Agreements, and Contracts Exceeding $100,000 in Federal Funds Submission of this certification is a prerequisite for making or entering into this transaction and is imposed bythe Byrd Anti-Lobbying Amendment (31 U.S.C. 1352). This certification is a material representation of fact uponwhich reliance was placed when this transaction was made or entered into. Any person who fails to file the requiredcertification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each suchfailure. The undersigned certifies, to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid by or on behalf of the undersigned, to any personfor influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer oremployee of congress, or an employee of a Member of Congress in connection with the awarding of a Federalcontract, the making of a Federal grant, the making of a Federal loan, the entering into a cooperative agreement,and the extension, continuation, renewal, amendment, or modification of a Federal contract, grant, loan, orcooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencingor attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee ofcongress, or an employee of a Member of Congress in connection with this Federal grant or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, “disclosure Form to Report Lobbying,”in accordance with its instructions. (3) The undersigned shall require that the language of this certification be included in the award documents for allcovered subawards exceeding $100,000 in Federal funds at all appropriate tiers and that all subrecipients shallcertify and disclose accordingly. Does Vendor certify that it has NOT lobbied as described herein? Yes 81 2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment - Continued If you answered "No, Vendor does not certify - Lobbying to Report" to the above attribute question, you mustdownload, read, execute, and upload the attachment entitled "Disclosure of Lobbying Activities - Standard Form -LLL", as instructed, to report the lobbying activities you performed or paid others to perform. 82 2 CFR Part 200 or Federal Provision - Federal Rule Compliance with all applicable standards, orders, or requirements issued under section 306 of the Clean Air Act (42U.S.C. 1857(h)), section 508 of the Clean Water Act (33 U.S.C. 1368), Executive Order 11738, and EnvironmentalProtection Agency regulations (40 CFR part 15). (Contracts, subcontracts, and subgrants of amounts in excess of$100,000) Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region 8 andTIPS Members requires the proposer certify that in performance of the contracts, subcontracts, and subgrants ofamounts in excess of $250,000, the vendor will be in compliance with all applicable standards, orders, orrequirements issued under section 306 of the Clean Air Act (42 U.S.C. 1857(h)), section 508 of the Clean Water Act(33 U.S.C. 1368), Executive Order 11738, and Environmental Protection Agency regulations (40 CFR part 15). Does vendor certify compliance? Yes Vendor: APG Technology 230105Page 27 of 34 pages 83 2 CFR Part 200 or Federal Provision - Procurement of Recovered Materials A non-Federal entity that is a state agency or agency of a political subdivision of a state and its contractors mustcomply with section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation andRecovery Act. The requirements of Section 6002 include: (1) procuring only items designated in guidelines of theEnvironmental Protection Agency (EPA) at 40 CFR part 247 that contain the highest percentage of recoveredmaterials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of theitem exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; (2)procuring solid waste management services in a manner that maximizes energy and resource recovery; andestablishing an affirmative procurement program for procurement of recovered materials identified in the EPAguidelines. Does vendor certify that it is in compliance with these provisions? Yes 84 2 CFR Part 200 or Federal Provision - Rights to Inventions If the Federal award meets the definition of “funding agreement” under 37 CFR §401.2 (a) and the recipient or subrecipient wishes to enter into a contract with a small business firm or nonprofit organization regarding the substitution of parties, assignment or performance of experimental, developmental, or research work under that “funding agreement,” the recipient or subrecipient must comply with the requirements of 37 CFR Part 401, “Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,” and any implementing regulations issued by the awarding agency. Pursuant to the above, when the foregoing applies to ESC Region 8 and TIPS Members, Vendor certifies thatduring the term of an award resulting from this procurement process, Vendor agrees to comply with all applicablerequirements as referenced in the Federal rule above. Does vendor certify? Yes Vendor: APG Technology 230105Page 28 of 34 pages 85 2 CFR Part 200 or Federal Provision - Domestic Preferences for Procurements and Compliance with Buy America Provisions As appropriate and to the extent consistent with law, TIPS Member Customers, to the greatest extent practicableunder a Federal award, may provide a preference for the purchase, acquisition, or use of goods, products, ormaterials produced in the United States (including but not limited to iron, aluminum, steel, cement, and othermanufactured products). Vendor agrees that the requirements of this section will be included in all subawardsincluding all contracts and purchase orders for work or products under this award, to the greatest extent practicableunder a Federal award. For purposes of 2 CFR Part 200.322, “Produced in the United States” means, for iron andsteel products, that all manufacturing processes, from the initial melting stag through the application of coatings, occurred in the United States. Moreover, for purposes of 2 CFR Part 200.322, “Manufactured products” meansitems and construction materials composed in whole or in part of non-ferrous metals such as aluminum, plastics andpolymer-based products such as polyvinyl chloride pipe, aggregates such as concrete, glass, including optical fiber,and lumber. Vendor certifies that it is in compliance with all applicable provisions of the Buy America Act. Purchases made inaccordance with the Buy America Act must still follow the applicable procurement rules calling for free and opencompetition. For purposes of 2 CFR Part 200.322, “Produced in the United States” means, for iron and steel products, that all manufacturing processes, from the initialmelting stage through the application of coatings, occurred in the United States. “Manufactured products” means items and construction materials composed in whole or in part of non-ferrousmetals such as aluminum; plastics and polymer-based products such as polyvinyl chloride pipe; aggregates such asconcrete; glass, including optical fiber; and lumber. Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, Vendor certifiesthat to the greatest extent practicable Vendor will provide a preference for the purchase, acquisition, or use ofgoods, products, or materials produced in the United States (including but not limited to iron, aluminum, steel,cement, and other manufactured products). Does Vendor Certify? Yes Vendor: APG Technology 230105Page 29 of 34 pages 86 2 CFR Part 200 or Federal Provision - Ban on Foreign Telecommunications ESC 8 and TIPS Members are prohibited from obligating or expending Federal financial assistance, to include loanor grant funds, to: (1) procure or obtain, (2) extend or renew a contract to procure or obtain, or (3) enter into a contract (or extend or renew a contract) to procure or obtain, equipment, services, or systems that use “covered telecommunications” equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. “Covered telecommunications” equipment is telecommunications equipmentproduced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities), andphysical security surveillance of critical infrastructure and other national security purposes, and video surveillanceand telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision DigitalTechnology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities) for thepurpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes detailed in 2 CFR § 200.216. Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, Vendor certifies that Vendor will not purchase equipment, services, or systems that use “covered telecommunications”, as defined by 2 CFR §200.216 equipment or services as a substantial or essential component of any system, or as criticaltechnology as part of any system. Does vendor certify? Yes 87 2 CFR Part 200 or Federal Provision - Contract Cost & Price For contracts more than the simplified acquisition threshold currently set at $250,000, a TIPS Member may, in veryrare circumstances, be required to negotiate profit as a separate element of the price pursuant to 2 C.F.R.200.324(b). Under those circumstances, Vendor agrees to provide information and negotiate with the TIPS Memberregarding profit as a separate element of the price. However, Vendor certifies that the total price charged by the Vendor shall not exceed the Vendor’s TIPS pricing and pricing terms proposed. Does Vendor certify? Yes 88 2 CFR Part 200 or Federal Provision - Equal Employment Opportunity Except as otherwise provided under 41 CFR Part 60, all contracts that meet the definition of “federally assisted construction contract” in 41 CFR Part 60-1.3 must include the equal opportunity clause provided under 41 CFR 60-1.4(b), in accordance with ExecutiveOrder 11246, “Equal Employment Opportunity” (30 FR 12319, 12935, 3 CFR Part, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41 CFR part 60, “Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor.” Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members on any federally assisted construction contract, the equal opportunity clause is incorporated by reference here. Does Vendor Certify? Yes Vendor: APG Technology 230105Page 30 of 34 pages 89 2 CFR Part 200 or Federal Provision - Davis Bacon Act Compliance Texas Statute requires compliance with Davis-Bacon Act, as amended (40 U.S.C. 3141-3148). When required byFederal program legislation, all prime construction contracts in excess of $2,000 awarded by non-Federal entities mustinclude a provision for compliance with the Davis-Bacon Act (40 U.S.C. 3141-3144, and 3146- 3148) as supplemented by Department of Labor regulations (29 CFR Part 5, “Labor Standards Provisions Applicable toContracts Covering Federally Financed and Assisted Construction”). In accordance with the statute, contractorsmust be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in awage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not lessthan once a week. The non- Federal entity must place a copy of the current prevailing wage determination issued bythe Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditionedupon the acceptance of the wage determination. The non-Federal entity must report all suspected or reportedviolations to the Federal awarding agency. The contracts must also include a provision for compliance with theCopeland “Anti-Kickback” Act (40 U.S.C. 3145), as supplemented by Department of Labor regulations (29 CFR Part3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans orGrants from the United States”). The Act provides that each contractor or subrecipient must be prohibited frominducing, by any means, any person employed in the construction, completion, or repair of public work, to give upany part of the compensation to which he or she is otherwise entitled. The non-Federal entity must report allsuspected or reported violations to the Federal awarding agency. Pursuant to state and federal requirements, Vendor certifies that it will be in compliance with all applicable Davis-Bacon Act provisions if/when applicable. Does Vendor certify? Yes 90 2 CFR Part 200 or Federal Provision - Contract Work Hours and Safety Standards Where applicable, all contracts awarded by ESC 8 and TIPS Members in excess of $100,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. 3702 and 3704, as supplemented by Department of Labor regulations (29 CFR Part 5). Under 40 U.S.C. 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence. Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, Vendor certifies thatduring the term of an award for all contracts resulting from this procurement process, Vendor will be in compliancewith all applicable provisions of the Contract Work Hours and Safety Standards Act. Does Vendor certify? Yes Vendor: APG Technology 230105Page 31 of 34 pages 91 2 CFR Part 200 or Federal Provision - FEMA Fund Certification & Certification of Access to Records If and when Vendor accepts a TIPS purchase paid for in full or part with FEMA funds, Vendor certifies that: (1) Vendor agrees to provide the TIPS Member, the FEMA Administrator, the Comptroller General of the United States, or any of their authorized representatives access to and rights to reproduce any books, documents, papers, and records of the Contractor which are directly pertinent to this contract, or any contract resulting from this procurement, for the purposes of making audits, examinations, excerpts, and transcriptions. This right also includes timely and reasonable access to Vendor's personnel for the purpose of interview and discussion relating to such documents. Vendor agrees to provide the FEMA Administrator or an authorized representatives access to construction or other work sites pertaining to the work being completed under the contract. Vendor acknowledges and agrees that no language in this contract or the contract with the TIPS Member is intended to prohibit audits or internal reviews by the FEMA Administrator or the Comptroller General of the United States. (2) The Vendor shall not use the Department of Homeland Security’s seal(s), logos, crests, or reproductions of flags or likenesses of DHS agency officials without specific FEMA pre-approval. (3) The Vendor will comply with all applicable Federal law, regulations, executive orders, FEMA policies, procedures, and directives. (4) The Federal Government is not a party to this contract and is not subject to any obligations or liabilities to the non-Federal entity, contractor, or any other party pertaining to any matter resulting from the contract. (5) The Vendor acknowledges that 31 U.S.C. Chap. 38 (Administrative Remedies for False Claims and Statements) applies to the Vendor’s actions pertaining to this contract. Does Vendor certify? Yes, Vendor certifies 92 2 CFR Part 200 or Federal Provision - Certification of Compliance with the Energy Policy and Conservation Act When appropriate and to the extent consistent with the law, Vendor certifies that it will comply with the Energy Policyand Conservation Act (42 U.S.C. 6321 et seq; 49 C.F.R. Part 18) and any state mandatory standards and policiesrelating to energy efficiency which are contained in applicable state energy conservation plans issued in compliancewith the Act. Does Vendor certify? Yes Vendor: APG Technology 230105Page 32 of 34 pages 93 2 CFR Part 200 or Federal Provision - Certification of Compliance with Never Contract with the Enemy Where applicable, all contracts awarded by ESC 8 and TIPS Members in excess of $50,000.00, within the period ofperformance, and which are performed outside of the United States, including U.S. territories, are subject to theregulations implementing Never Contract with the Enemy in 2 CFR part 183. Per 2 CFR part 183, in the situationspecified, ESC 8 and TIPS Members shall terminate any contract or agreement resulting from this procurementwhich violates the Never Contract with the Enemy regulation in 2 CFR part 183, including if Vendor is activelyopposing the United States or coalition forces involved in a contingency operation in which members of the theArmed Forces are actively engaged in hostilities. Vendor certifies that it is neither an excluded entity under theSystem for Award Management (SAM) nor Federal Awardee Performance and Integrity Information System (FAPIIS)for any contract terminated due to Never Contract with the Enemy as a Termination for Material Failure to Comply. Does Vendor certify? Yes 94 2 CFR Part 200 or Federal Provision - Certification of Compliance with EPA Regulations For contracts resulting from this procurement, in excess of $100,000.00 and paid for with federal funds, Vendorcertifies that Vendor will comply with all applicable standards, orders, regulations, and/or requirements issuedpursuant to the Clean Air Act of 1970, as amended (42 U.S.C. 1857(h)), Section 508 of the Clean Water Act, asamended (33 U.S.C. 1368), Executive Order 117389 and Environmental Protection Agency Regulation, 40 CFR Part15. Does Vendor certify? Yes 95 2 CFR Part 200 or Federal Provision - Record Retention Requirements For contracts resulting from this procurement, paid for by ESC 8 or TIPS Members with federal funds, Vendor certifies that Vendor will comply with the record retention requirements detailed in 2 CFR § 200.334. Vendor certifies that Vendor will retain all records as required by 2 CFR § 200.334 for a period of three years after final expenditure or financial reports, as applicable, and all other pending matters are closed. Does Vendor certify? Yes 96 2 CFR Part 200 or Federal Provision - Subcontracting and Affirmative Steps for Small and MinorityBusinesses, Women's Business Enterprises, and Labor Surplus Area Firms. Do you ever anticipate the possibility of subcontracting any of your work under this award if you are successful? If you respond "Yes", you must respond to the following attribute question accurately. If you respond "No", you mayskip the following attribute question. Yes Vendor: APG Technology 230105Page 33 of 34 pages 97 2 CFR Part 200 or Federal Provision - If "Yes" Response to Above Attribute - Continued - Subcontracting and Affirmative Steps for Small and Minority Businesses, Women's Business Enterprises, and Labor Surplus Area Firms. Only respond to this question if you responded "Yes" to the attribute question directly above. Skip thisquestion if you responded "No" to the attribute question directly above. Does Vendor certify that it will follow the following affirmative steps? Federal Regulation 2 CFR §200.321Contracting with small and minority businesses, women's business enterprises, and labor surplus area firms. (a)Thenon-Federal entity must take all necessary affirmative steps to assure that minority businesses, women's businessenterprises, and labor surplus area firms are used when possible. (b) Affirmative steps must include: (1) Placing qualified small and minority businesses and women's business enterprises on solicitation lists; (2) Assuring that small and minority businesses, and women's business enterprises are solicited whenever they arepotential sources; (3) Dividing total requirements, when economically feasible, into smaller tasks or quantities to permit maximumparticipation by small and minority businesses, and women's business enterprises; (4) Establishing delivery schedules, where the requirement permits, which encourage participation by small andminority businesses, and women's business enterprises; (5) Using the services and assistance, as appropriate, of such organizations as the Small Business Administrationand the Minority Business Development Agency of the Department of Commerce ; and (6) Requiring the prime contractor, if subcontracts are to be let, to take the affirmative steps listed in paragraphs(1)through (5) of this section. Does Vendor certify? Yes 98 ACKNOWLEDGMENT & BINDING CORPORATE AUTHORITY By submitting this proposal, the individual(s) submitting on behalf of the Vendor certify that they are authorized by Vendor to complete and submit this proposal on behalf of Vendor and that this proposal was duly submitted on behalf of Vendor by authority of its governing body, if any, and within the scope of its corporate powers. Vendor further certifies that it has read, examined, and understands all portions of this solicitation including but not limited to all attribute questions, attachments, solicitation documents, bid notes, and the Vendor Agreement(s). Vendor certifies that, if necessary, Vendor has consulted with counsel in understanding all portions of this solicitation. Vendor: APG Technology 230105Page 34 of 34 pages TIPS 230105 Technology Solutions, Products, and Services APG Technology Customer Entity Name Customer Contact Name Valid Contact Email Valid Contact Phone Example: ABC University Director John Doe jdoe@abcuniverisity.edu 800-111- 2222 St. Petersburg Police Department Mary Watkins, Division Manager, ITS Mary.Watkins@stpete.org (727) 892-5534 Polk County Sheriff Department Chris Calabro, Network Communications Supervisor CCalabro@polksheriff.org (863) 298-3825 University of Central Florida. OIR Michael Ferry, Assistant Director, Instructional Technology Michael.Ferry@ucf.edu (407) 823-2571 Pasco Hernando State College Jeff Pruett, Assistant Director of Digital Communications pruettj@phsc.edu (727) 816-3393 TIPS REFERENCE FORM All requested information must be typed and uploaded in Excel format. Do not handwrite or upload in any format other than Excel. Emails provided must be current and active. Do not include TIPS/Region 8 employees as a reference. The entities that you provide must be paying customers, not affiliates/partners/manufacturers/resellers, etc. You must provide below at least three (3) references from three different entity customers, preferably government or non-profit entities, who have purchased goods or services from your vendor entity within the last three years. 7,36&2175$&7BBBBBBBBBBBBBBBBBBBB 5(48,5('&21),'(17,$/,7<&/$,0)250 (VENDOR MUST COMPLETE THE FOLLOWING VENDOR INFORMATION) Vendor Entity Name: _________________________________________________________________________________________ Vendor Authorized Signatory Name: _____________________________________________________________________________ Vendor Authorized Signatory Title: ______________________________________________________________________________ Vendor Authorized Signatory Email: _____________________________________________________________________________ Vendor Address: _____________________________________________________________________________________________ City: _______________________________________________________________ State: ____________ Zip Code: _____________ Vendor agrees that it is voluntarily providing its data (including but not limited to: Vendor information, Vendor documentation, Vendor’s proposal, Vendor pricing submitted or provided to TIPS, TIPS contract documents, TIPS correspondence, Vendor logos and images, Vendor’s contact information, Vendor’s brochures and commercial information, Vendor’s financial information, Vendor’s certifications, and any other Vendor information or documentation submitted to TIPS by Vendor and its agents) (Hereinafter, “Vendor Data”) to TIPS. Vendor understands and agrees that TIPS is a government entity subject to public information laws including but not limited to Texas Government Code (TGC) Chapter 552. Vendor agrees that regardless of confidentiality designations herein, Vendor’s submission of a proposal constitutes Vendor’s consent to the disclosure and release of Vendor’s Data and comprehensive proposal, including any information deemed confidential or proprietary herein, to and by TIPS Members. Notwithstanding the foregoing permissible release to TIPS Members, if Vendor considers any portion of Vendor’s proposal to be otherwise confidential and not subject to public disclosure pursuant to public information laws,including but not limited to TGC Chapter 552, Vendor must properly execute Option 1 only below, attach to this PDF all documents and information that Vendor deems confidential, and upload the consolidated documentation. Regardless of the Option selected below, this form must be completed and uploaded to the “Response Attachments” section of the eBid System entitled “Required Confidentiality Claim Form.” Execution and submission of this form is the sole indicator of whether Vendor considers any Vendor Data confidential in the event TIPS receives a request, a Public Information Request, or subpoena. If TIPS receives a request, any responsive documentation not deemed confidential by you through proper execution of Option 1 of this form will be automatically released. For information deemed confidential by you through proper execution of Option 1 of this form, TIPS will follow procedures of controlling statute(s) regarding withholding that documentation and shall not be liable for any release of information required by law, including Attorney General opinion or court order. (VENDOR MUST COMPLETE ONE OF THE TWO OPTIONS AND UPLOAD IN THE EBID SYSTEM) 237,21±'(6,*1$7,1*&21),'(17,$/ 0$7(5,$/6±<(69(1'25+$6 $77$&+(' &21),'(17,$/0$7(5,$/6 (Confirm each bullet point and sign below) ƒVendor claims some Vendor Data confidential to the extent permitted by TGC Chapter 552 and other applicable law. ƒVendor attached to this PDF all potentially confidential Vendor Data and listed the number of attached pages below. ƒVendor’s authorized signatory has signed below and shall upload this document in the proper location in the eBid System. ƒVendor agrees that TIPS shall not be liable for any release of confidential information required by law. Number of pages attached deemed confidential: ____________ Authorized Signature: ________________________________ 237,21±:$,9(52)&21),'(17,$/,7<±12 9(1'25+$6127$77$&+(' &21),'(17,$/ 0$7(5,$/6 (Confirm each bullet point and sign below) By signing for Option 2 below, Vendor expressly waives any confidentiality claim for all Vendor Data submitted in relation to this proposal and resulting contract. Vendor confirms that TIPS may freely release Vendor Data submitted in relation to this proposal or resulting contract to any requestor. Vendor agrees that TIPS shall not be responsible or liable for any use or distribution of Vendor Data by TIPS or TIPS Members. ƒVendor’s authorized signatory has signed below and shall upload this document in the proper location in the eBid System. ƒVendor agrees that TIPS shall not be liable for any release of confidential information required by law. Authorized Signature: _____________________________________________________ 230105 APG Technology Heather Callaway Vice President Technology heather.callaway@apg.company 4825 140th Avenue North Clearwater FL 32762 TIPS 230105 Technology Solutions, Products, and Services APG Technology Product Name Product #Description Units description - (each, dozen, hour, day, etc)MSRP or Catalog Pricing % Discount TIPS Price Example 1: Widget A 12345AB gadget part each $100.00 15.00%$85.00 Example 2: All Acme Product Line see Acme catalog located at www.Acme.com All Acme products available from our company see Acme catalog located at www.Acme.com 10.00% Example 3: All Acme Product Line Catalog pricing to be provided upon request All Acme products available from our company Catalog pricing to be provided upon request 10.00% Product Name Product #Description Units description - (each, dozen, hour, day, etc) MSRP or Catalog Pricing % Discount TIPS Price 3M Catalog pricing to be provided upon request All products available from our company $100.00 10.00%$90.00 Absen Catalog pricing to be provided upon request Billboard. Large Led Display. Digital Display. Led Billboards All products available from our company $100.00 10.00%$90.00 AKG Catalog pricing to be provided upon request Microphones, headphones, wireless audio systems, and other audio products All products available from our company $100.00 10.00%$90.00 AMX Catalog pricing to be provided upon request Networked AV, Presentation Switchers, Digital Media Switchers, Digital Switchers / Matrix, Workspace & Collaboration, User Interfaces, Device Control, AV Management Software All products available from our company $100.00 10.00%$90.00 If Vendor desires to list the "catalog pricing" of goods/items that you sell by line-item, you are welcome to do so here in Section “A” of Pricing Form 1. You are welcome to modify the columns and column titles as long as TIPS can identify the item’s name and “catalog price.” Please note that if you are awarded with this type of pricing submission, you will be able to update the pricing and add/remove items within the catagory as long as you honor any applicable discounts originally proposed. Specific discounts offered for any brand or item must be honored for the life of the contract. SECTION "A" - Providing “Catalog Pricing” through Line-Item Pricing TIPS PRICING FORM 1 - GOODS/ITEMS PRICING Option 1 - Discount-Off Catalog Method TIPS permits Vendors to utilize either or both of the two goods/items pricing proposal options (and sub-options) identified below with the “Discount-Off Catalog” option being much more optimal, usable, and preferred to the "Cost-Plus Markup Option." Vendor is welcome to propose either or both options, and with either option Vendor is able to update their pricing and add/remove items during the life of the contract. It is Vendor’s responsibility to ensure that all items listed, whether by description, product number, SKU, UPC or other, fall within the scope of this solicitation category. Please read the "Vendor Pricing Submission" portion of the solicitation document before submitting questions about this form to TIPS. This goods/items pricing proposal method is highly preferred over the “Cost-Plus Markup Method” because it is versatile and allows Vendor to efficiently add and update its goods/items pricing and does not automatically prohibit federal fund purchases. Vendor is asked in the attribute questions within the eBid System to propose a minimum discount off of their catalog pricing. Any discount from 0% to 100% is an appropriate response. Then, under this pricing proposal method, Vendor is permitted to provide its “Catalog Pricing” to TIPS in a number of ways, described in Section "A" and Section "B" below. Vendor's minimum discount will always be applied to TIPS "Catalog Pricing" provided herein. Insert Line-items below this line. You may add cells as needed. Analog Way Catalog pricing to be provided upon request Image processing solutions All products available from our company $100.00 10.00%$90.00 Anchor Audio Catalog pricing to be provided upon request Best Portable PA System. Audio Solutions For Any Type Of Events, Schools, Universities. All products available from our company $100.00 10.00%$90.00 APC Catalog pricing to be provided upon request Power Equipment & Accessories All products available from our company $100.00 10.00%$90.00 Atlas Sound Catalog pricing to be provided upon request Audio solutions All products available from our company $100.00 10.00%$90.00 AtteroTech Catalog pricing to be provided upon request Networked Audio All products available from our company $100.00 10.00%$90.00 Audio Technica Catalog pricing to be provided upon request High quality headphones and microphones All products available from our company $100.00 10.00%$90.00 Audio Visual Furniture (AVFI)Catalog pricing to be provided upon request AV furniture including podiums, lecterns, conference room tables, AV stands All products available from our company $100.00 10.00%$90.00 Aurora Multimedia Catalog pricing to be provided upon request AV processors with scaling, multi- image rotation and more. All products available from our company $100.00 10.00%$90.00 Barco Catalog pricing to be provided upon request High Performance, Professional Display Technology All products available from our company $100.00 10.00%$90.00 Belden Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 Berk-Tek Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 BeyerDynamic Catalog pricing to be provided upon request Headphones, microphones & conference technology All products available from our company $100.00 10.00%$90.00 Biamp Catalog pricing to be provided upon request Professional AV equipment. including conferencing, paging, and video. All products available from our company $100.00 10.00%$90.00 Blackmagic Design Catalog pricing to be provided upon request AV, broadcast and cinema hardware All products available from our company $100.00 10.00%$90.00 Blonder Tongue Catalog pricing to be provided upon request Media distribution All products available from our company $100.00 10.00%$90.00 C2G Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 Canon Catalog pricing to be provided upon request Projectors & Displays All products available from our company $100.00 10.00%$90.00 Casio Catalog pricing to be provided upon request Projectors All products available from our company $100.00 10.00%$90.00 Chatsworth Product Inc (CPI)Catalog pricing to be provided upon request IT products and solutions All products available from our company $100.00 10.00%$90.00 Chief Catalog pricing to be provided upon request Mounts & Accessories All products available from our company $100.00 10.00%$90.00 Christie Catalog pricing to be provided upon request Visual, audio and collaboration solutions All products available from our company $100.00 10.00%$90.00 Circa Catalog pricing to be provided upon request All products available from our company $100.00 10.00%$90.00 Cisco Catalog pricing to be provided upon request IT, networking, and cybersecurity solutions All products available from our company $100.00 10.00%$90.00 ClearOne Catalog pricing to be provided upon request Conferencing, collaboration, and networked streaming solutions. All products available from our company $100.00 10.00%$90.00 Community Catalog pricing to be provided upon request Pro & Commercial Audio Products All products available from our company $100.00 10.00%$90.00 Commscope Catalog pricing to be provided upon request Design, manufacture, install and support hardware infrastructure and software intelligence that enable our digital society to interact and thrive. Advance broadband, enterprise and wireless networks. All products available from our company $100.00 10.00%$90.00 Comprehensive Catalog pricing to be provided upon request Pro AV/IT connectivity products All products available from our company $100.00 10.00%$90.00 Contemporary Research Catalog pricing to be provided upon request Professional HD over Coax encoder QAM Modulators All products available from our company $100.00 10.00%$90.00 Corning Altos Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 Crestron Catalog pricing to be provided upon request Audiovisual automation and integration All products available from our company $100.00 10.00%$90.00 Crown Catalog pricing to be provided upon request Professional audio products All products available from our company $100.00 10.00%$90.00 D&B Audiotechnik Catalog pricing to be provided upon request PA speakers and audio systems All products available from our company $100.00 10.00%$90.00 Da-Lite Catalog pricing to be provided upon request Projection screens, tripod & mounting screens All products available from our company $100.00 10.00%$90.00 Dell Catalog pricing to be provided upon request Computers, Monitors & Technology Solutions All products available from our company $100.00 10.00%$90.00 Denon Catalog pricing to be provided upon request Consumer electronics All products available from our company $100.00 10.00%$90.00 Digital Projection Catalog pricing to be provided upon request Projectors, lamps, LED Displays All products available from our company $100.00 10.00%$90.00 Draper Catalog pricing to be provided upon request Projection screens, solar control, window shades, custom AV structures All products available from our company $100.00 10.00%$90.00 EAW Catalog pricing to be provided upon request Loudspeakers All products available from our company $100.00 10.00%$90.00 Elmo Catalog pricing to be provided upon request Classroom technology solutions: Document Cameras, Collaboration Devices, Audio Systems, Wireless Solution All products available from our company $100.00 10.00%$90.00 Epson Catalog pricing to be provided upon request Projectors, screens, accessories All products available from our company $100.00 10.00%$90.00 Ergotron Catalog pricing to be provided upon request Monitor Mounts & Arms, Computer Carts, Sit to Stand Desks All products available from our company $100.00 10.00%$90.00 Erico Caddy Catalog pricing to be provided upon request Fixing, fastening and support products, Grounding, bonding, lightning protection and electrical rail connection solutions All products available from our company $100.00 10.00%$90.00 Extron Catalog pricing to be provided upon request Professional AV All products available from our company $100.00 10.00%$90.00 Fluke Networks Catalog pricing to be provided upon request Network Testing And Monitoring Solutions All products available from our company $100.00 10.00%$90.00 FSR Catalog pricing to be provided upon request Cable Management, Cables,Ceiling Solutions, Charging Solutions, Distribution Amplifiers, Fire Rated Solutions All products available from our company $100.00 10.00%$90.00 General Cable Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 Harman Catalog pricing to be provided upon request Audio innovations, design and analytics, cloud services and IoT solutions All products available from our company $100.00 10.00%$90.00 Hitachi/Maxwell Catalog pricing to be provided upon request Projectors All products available from our company $100.00 10.00%$90.00 Hubbell Premise Wiring Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 InFocus Catalog pricing to be provided upon request Projectors, interactive displays, display wall processors, videoconferencing All products available from our company $100.00 10.00%$90.00 JBL Catalog pricing to be provided upon request Speakers & audio Solutions All products available from our company $100.00 10.00%$90.00 Jupiter Catalog pricing to be provided upon request Collaborative visualization technology All products available from our company $100.00 10.00%$90.00 Kramer Catalog pricing to be provided upon request Professional AV All products available from our company $100.00 10.00%$90.00 KSI Catalog pricing to be provided upon request Lecterns, AV Furniture, 2x2 Ceiling Speakers, Conference Tables, Credenzas, Carts and Custom Presentation Furniture All products available from our company $100.00 10.00%$90.00 Legrand Catalog pricing to be provided upon request Legrand offers innovative products and solutions for work and living spaces delivering and managing power, light and data. All products available from our company $100.00 10.00%$90.00 Leviton Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 LG Catalog pricing to be provided upon request Displays All products available from our company $100.00 10.00%$90.00 Liberty Catalog pricing to be provided upon request Wire and Cable Solutions All products available from our company $100.00 10.00%$90.00 Lifesize Catalog pricing to be provided upon request Video conferencing solutions All products available from our company $100.00 10.00%$90.00 Lightware Catalog pricing to be provided upon request DVI, HDMI and DisplayPort matrix switchers, signal extenders and accessories All products available from our company $100.00 10.00%$90.00 Listen Technology Catalog pricing to be provided upon request ADA compliant audio systems All products available from our company $100.00 10.00%$90.00 Logitech Catalog pricing to be provided upon request Webcams, Headsets, Software, Video Conferencing All products available from our company $100.00 10.00%$90.00 Lutron Catalog pricing to be provided upon request Energy saving dimmers and lighting control solutions All products available from our company $100.00 10.00%$90.00 Mackie Catalog pricing to be provided upon request Professional Microphones. Headphones & Amplifiers. Audio Tools. 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TIPS, a governmental entity and a national purchasing cooperative seeks to provide a valuable and necessary solution to public entities and qualifying non-profits by performing the public procurement solicitation process and awarding compliant contracts to qualified vendors. Then, where the law of a customer’s jurisdiction allows, instead of public entities and qualifying non-profits expending time, money, and resources on the extensive public procurement process, the use of TIPS allows public entities to quickly select and purchase their preferred products or services from qualified, competitively evaluated vendors through cooperative purchasing. 1. Purpose. The purpose of this Agreement is to identify the terms and conditions of the relationship between TIPS and Vendor. Public entities and qualifying non-profits that properly join or utilize TIPS (“TIPS Members”) may elect to “piggyback” off of TIPS’ procurements and agreements where the laws of their jurisdiction allow. TIPS Members are not contractual parties to this Agreement although terms and conditions of this Agreement may ensure benefits to TIPS Members. 2. Authority. The Parties agree that the signatories below are individual authorized to enter into this Agreement on behalf of their entity and that they are acting under due and proper authority under applicable law. 3. Definitions. a.TIPS Pricing:The specific pricing, discounts, and other pricing terms and incentives which Vendor submitted and TIPS approved for each respective TIPS Contract awarded to Vendor and all permissible, subsequent pricing updates submitted by Vendor and accepted by TIPS, if any. b.Authorized Reseller:A reseller or dealer authorized and added by a Vendor through their online TIPS Vendor Portal to make TIPS sales according to the terms and conditions herein. 4. Entire Agreement. This Agreement resulted from TIPS posting a “TIPS Solicitation” (RFP, RCSP, RFQ, or other) and Vendor submitting a proposal in response to that posted TIPS Solicitation for evaluation and award. The Parties agree that this Agreement consists of the provisions set forth herein and: (1) The TIPS solicitation document resulting in this Agreement; (2) Any addenda or clarifications issued in relation to the TIPS solicitation; (3) All solicitation information provided to Vendor by TIPS through the TIPS eBid System; (3) Vendor’s entire proposal response to the TIPS solicitation including all accepted required attachments, acknowledged notices and certifications, accepted negotiated terms, pricing, accepted responses to questions, and accepted written clarifications of Vendor’s proposal, and; any properly included attachments to this Agreement. All documentation and information listed is hereby incorporated by reference as if set forth herein verbatim. In the event of conflict between the terms herein and one of the incorporated documents the terms and conditions herein shall control. 5. Vendor’s Specific Warranties, Terms, and License Agreements. Because TIPS serves public entities and non-profits throughout the nation all of which are subject to specific laws and policies of their jurisdiction, as a matter of standard practice, TIPS does not typically accept a Vendor’s specific “Sale Terms” (warranties, license agreements, master agreements, terms and conditions, etc.) on behalf of all TIPS Members. TIPS may permit Vendor to attach those to this Agreement to display to interested customers what terms may apply to their Supplemental Agreement with Vendor (if submitted by Vendor for that purpose). However, unless this term of the Agreement is negotiated and modified to state otherwise, those specific Sale Terms are not accepted by TIPS on behalf of all TIPS Members and each Member may choose whether to accept, negotiate, or reject those specific Sale Terms, which must be reflected in a separate agreement between Vendor and the Member in order to be effective. APG Technology TIPS Vendor Agreement Page 2 6. Vendor Identity and Contact Information. It is Vendor’s sole responsibility to ensure that all identifying vendor information (name, EIN, d/b/a’s, etc.) and contact information is updated and current at all times within the TIPS eBid System and the TIPS Vendor Portal. It is Vendor’s sole responsibility to confirm that all e-correspondence issued from tips-usa.com, ionwave.net, and tipsconstruction.com to Vendor’s contacts are received and are not blocked by firewall or other technology security. Failure to permit receipt of correspondence from these domains and failure to keep vendor identity and contact information current at all times during the life of the contract may cause loss of TIPS Sales, accumulating TIPS fees, missed rebid opportunities, lapse of TIPS Contract(s), and unnecessary collection or legal actions against Vendor. It is no defense to any of the foregoing or any breach of this Agreement that Vendor was not receiving TIPS’ electronic communications issued by TIPS to Vendor’s listed contacts. 7. Initiation of TIPS Sales. When a public entity initiates a purchase with Vendor, if the Member inquires verbally or in writing whether Vendor holds a TIPS Contract, it is the duty of the Vendor to verify whether the Member is seeking a TIPS purchase. Once verified, Vendor must include the TIPS Contract Number on all purchase communications and sales documents exchanged with the TIPS Member. 8. TIPS Sales and Supplemental Agreements. The terms of the specific TIPS order, including but not limited to: shipping, freight, insurance, delivery, fees, bonding, cost, delivery expectations and location, returns, refunds, terms, conditions, cancellations, order assistance, etc., shall be controlled by the purchase agreement (Purchase Order, Contract, Invoice, etc.) (hereinafter “Supplemental Agreement”) entered into between the TIPS Member Customer and Vendor only. TIPS is not a party to any Supplemental Agreement. All Supplemental Agreements shall include Vendor’s Name, as known to TIPS, and TIPS Contract Name and Number. Vendor accepts and understands that TIPS is not a legal party to TIPS Sales and Vendor is solely responsible for identifying fraud, mistakes, unacceptable terms, or misrepresentations for the specific order prior to accepting. Vendor agrees that any order issued from a customer to Vendor, even when processed through TIPS, constitutes a legal contract between the customer and Vendor only. When Vendor accepts or fulfills an order, even when processed through TIPS, Vendor is representing that Vendor has carefully reviewed the order for legality, authenticity, and accuracy and TIPS shall not be liable or responsible for the same. In the event of a conflict between the terms of this TIPS Vendor Agreement and those contained in any Supplemental Agreement, the provisions set forth herein shall control unless otherwise agreed to and authorized by the Parties in writing within the Supplemental Agreement. 9. Right of Refusal. Vendor has the right not to sell to a TIPS Member under the awarded agreement at Vendor’s discretion unless otherwise required by law. 10. Reporting TIPS Sales. Vendor must report all TIPS Sales to TIPS. If a TIPS sale is initiated by Vendor receiving a TIPS Member’s purchase order from TIPS directly, Vendor may consider that specific TIPS Sale reported. Otherwise, with the exception of TIPS Automated Vendors, who have signed an exclusive agreement with TIPS regarding reporting, all TIPS Sales must be reported to TIPS by either: (1) Emailing the purchase order or similar purchase document (with Vendor’s Name, as known to TIPS, and the TIPS Contract Name and Number included) to TIPS at tipspo@tips-usa.com with “Confirmation Only” in the subject line of the email within three business days of Vendor’s acceptance of the order, or; (2) Within 3 business days of the order being accepted by Vendor, Vendor must login to the TIPS Vendor Portal and successfully self-report all necessary sale information within the Vendor Portal and confirm that it shows up accurately on your current Vendor Portal statement. No other method of reporting is acceptable unless agreed to by the Parties in writing. Failure to report all sales pursuant to this provision may result in immediate cancellation of Vendor’s TIPS Contract(s) for cause at TIPS’ sole discretion. Please refer to the TIPS Accounting FAQ’s for more information about reporting sales and if you have further questions, contact the Accounting Team at accounting@tips-usa.com. 11. TIPS Administration Fees. The collection of administrative fees by TIPS, a government entity, for performance of these procurement services is required pursuant to Texas Government Code Section 791.011 et. seq. The administration fee (“TIPS Administration Fee”) is the amount legally owed by Vendor to TIPS for TIPS Sales made by Vendor. The TIPS Administration Fee amount is typically a set percentage of the amount paid by the TIPS Member for each TIPS Sale, less shipping cost, bond cost, and taxes if applicable and identifiable, which is legally due to TIPS, but the exact TIPS Administration Fee for this Contract is published in the corresponding solicitation and is incorporated herein by reference. TIPS Administration Fees are due to TIPS immediately upon Vendor’s receipt of payment, including partial payment, for a TIPS Sale. The TIPS Administration Fee is assessed on the amount paid by the TIPS Member, not on the Vendor’s cost or on the amount for which the Vendor sold the item to a dealer or Authorized Reseller. Upon receipt of payment for a TIPS Sale, including partial payment (which renders TIPS Administration Fees immediately due), Vendor shall issue to TIPS the corresponding TIPS Administration Fee payment as soon as possible but not later than thirty-one calendar days following Vendor’s receipt of payment. Vendor shall pay TIPS via check unless otherwise agreed to by the Parties in writing. Vendor shall include clear documentation with the issued payment dictating to which sale(s) the amount should be applied. Vendor may create a payment report within their TIPS Vendor Portal which is the preferred documentation dictating to which TIPS Sale(s) the amount should be applied. Failure to pay all TIPS Administration Fees pursuant to this provision may result in immediate cancellation of Vendor’s TIPS Contract(s) for cause at TIPS’ sole discretion as well as the initiation of collection and legal actions by TIPS against Vendor to the extent permitted by law. Any overpayment of participation fees to TIPS by Vendor will be refunded to the Vendor TIPS Vendor Agreement Page 3 within ninety (90) days of receipt of notification if TIPS receives written notification of the overpayment not later than the expiration of six (6) months from the date of overpayment and TIPS determines that the amount was not legally due to TIPS pursuant to this agreement and applicable law. Any notification of overpayment received by TIPS after the expiration of six (6) months from the date that TIPS received the payment will render the overpayment non-refundable. Region 8 ESC and TIPS reserve the right to extend the six (6) month deadline if approved by the Region 8 ESC Board of Directors. TIPS reserves all rights under the law to collect TIPS Administration Fees due to TIPS pursuant to this Agreement. 12. Term of the Agreement.This Agreement with TIPS is for approximately three years with a one-year, consecutive option for renewal as described herein. Renewal options are not automatic and shall only be effective if offered by TIPS at its sole discretion. If TIPS offers a renewal option, the Vendor will be notified via email issued to Vendor’s then-listed Primary Contact. The renewal option shall be deemed accepted by Vendor unless Vendor notifies TIPS of its objection to the renewal option in writing and confirms receipt by TIPS. Actual Effective Date: Agreement is effective upon signature by authorized representatives of both Parties. The Effective Date does not affect the “Term Calculation Start Date.” Term Calculation Start Date: To keep the contract term consistent for all vendors awarded under a single TIPS contract, Vendor shall calculate the foregoing term as starting on the last day of the month that “Award Notifications” are anticipated as published in the Solicitation, regardless of the actual Effective Date. Example of Term Calculation Start Date: If the anticipated “Award Date” published in the Solicitation is May 22, 2023, but extended negotiations delay award until June 27, 2023 (Actual Effective Date), the Term Calculation Start Date shall be May 31, 2023 in this example. Contract Expiration Date: To keep the contract term consistent for all vendors awarded under a single TIPS contract, the term expiration date shall be three-years from the Term Calculation Start Date. Example of Contract Expiration Date: If the anticipated “Award Date” published in the Solicitation is May 22, 2023, but extended negotiations delay award until June 27, 2023 (Actual Effective Date), the Term Calculation Start Date shall be May 31, 2023 and the Contract Expiration Date of the resulting initial “three-year” term, (which is subject to an extension(s)) will be May 31, 2026 in this example. Option(s) for Renewal: Any option(s) for renewal shall begin on the Contract Expiration Date, or the date of the expiration of the prior renewal term where applicable, and continue for the duration specified for the renewal option herein. Example of Option(s) for Renewal: In this example, if TIPS offers a one-year renewal and the Contract Expiration Date is May 31, 2026, then the one-year renewal is effective from May 31, 2026 to May 31, 2027. TIPS may offer to extend Vendor Agreements to the fullest extent the TIPS Solicitation resulting in this Agreement permits. 13. TIPS Pricing. Vendor agrees and understands that for each TIPS Contract that it holds, Vendor submitted, agreed to, and received TIPS’ approval for specific pricing, discounts, and other pricing terms and incentives which make up Vendor’s TIPS Pricing for that TIPS Contract (“TIPS Pricing”). Vendor confirms that Vendor will not add the TIPS Administration Fee as a charge or line-item in a TIPS Sale. Vendor hereby certifies that Vendor shall only offer goods and services through this TIPS Contract if those goods and services are included in or added to Vendor’s TIPS Pricing and approved by TIPS. TIPS reserves the right to review Vendor’s pricing update requests as specifically as line-item by line-item to determine compliance. However, Vendor contractually agrees that all submitted pricing updates shall be within the original terms of the Vendor’s TIPS Pricing (scope, proposed discounts,price increase limitations, and other pricing terms and incentives originally proposed by Vendor) such that TIPS may accept Vendors price increase requests as submitted without additional vetting at TIPS discretion. Any pricing quoted by Vendor to a TIPS Member or on a TIPS Quote shall never exceed Vendor’s TIPS Pricing for any good or service offered through TIPS. TIPS Pricing price increases and modifications, if permitted, will be honored according to the terms of the solicitation and Vendor’s proposal, incorporated herein by reference. 14. Indemnification of TIPS. VENDOR AGREES TO INDEMNIFY,HOLD HARMLESS,AND DEFEND TIPS, TIPS MEMBERS,TIPS OFFICERS,TIPSEMPLOYEES,TIPSDIRECTORS, AND TIPS TRUSTEES (THE “TIPS INDEMNITEES”)FROM AND AGAINST ALL CLAIMS AND SUITS BY THIRD-PARTIES FOR DAMAGES,INJURIES TO PERSONS (INCLUDING DEATH),PROPERTY DAMAGES, LOSSES, EXPENSES,FEES,INCLUDING COURT COSTS, ATTORNEY’S FEES,AND EXPERT FEES,ARISING OUT OF OR RELATING TO VENDOR’S PERFORMANCE UNDER THIS AGREEMENT (INCLUDING THE PERFORMANCE OF VENDOR’S OFFICERS,EMPLOYEES, AGENTS, AUTHORIZED RESELLERS, SUBCONTRACTORS,LICENSEES,OR INVITEES),REGARDLESS OF THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION CAUSES OF ACTION BASED UPON COMMON, CONSTITUTIONAL,OR STATUTORY LAW OR BASED IN TIPS Vendor Agreement Page 4 WHOLE OR IN PART UPON ALLEGATIONS OF NEGLIGENT OR INTENTIONAL ACTS OR OMISSIONS ON THE PART OF VENDOR,ITS OFFICERS,EMPLOYEES, AGENTS,AUTHORIZED RESELLERS, SUBCONTRACTORS,LICENSEES,OR INVITEES. NO LIMITATIONOF LIABILITY FOR DAMAGES FOR PERSONAL INJURY OR PROPERTY DAMAGE ARE PERMITTED OR AGREED TO BY TIPS. APART FROM THIS INDEMNIFICATION PROVISION REQUIRING INDEMNIFICATION OF THE TIPS INDEMNITEES’ ATTORNEY’S FEES AS SET FORTH ABOVE, RECOVERY OF ATTORNEYS’FEES BY THE PREVAILING PARTY IS AUTHORIZED ONLY IF AUTHORIZED BY TEX.EDUC.CODE §44.032(F). 15. Indemnification and Assumption of Risk – Vendor Data. VENDOR AGREES THAT IT IS VOLUNTARILY PROVIDING DATA (INCLUDING BUT NOT LIMITED TO:VENDOR INFORMATION,VENDOR DOCUMENTATION,VENDOR’S PROPOSALS,VENDOR PRICING SUBMITTED OR PROVIDED TO TIPS, TIPS CONTRACT DOCUMENTS,TIPS CORRESPONDENCE,VENDOR LOGOS AND IMAGES, VENDOR’S CONTACT INFORMATION,VENDOR’S BROCHURES AND COMMERCIAL INFORMATION,VENDOR’S FINANCIAL INFORMATION,VENDOR’S CERTIFICATIONS,AND ANY OTHER VENDOR INFORMATION OR DOCUMENTATION,INCLUDING WITHOUT LIMITATION SOFTWARE AND SOURCE CODE UTILIZED BY VENDOR,SUBMITTED TO TIPS BY VENDOR AND ITS AGENTS)(“VENDOR DATA”)TO TIPS. FOR THE SAKE OF CLARITY,AND WITHOUT LIMITING THE BREADTH OF THE INDEMNITY OBLIGATIONS IN SECTION 14ABOVE,VENDOR AGREES TO PROTECT, INDEMNIFY,AND HOLD THE TIPSINDEMNITEES HARMLESS FROM AND AGAINST ANY AND ALL LOSSES, CLAIMS, ACTIONS, DEMANDS,ALLEGATIONS, SUITS, JUDGMENTS, COSTS, EXPENSES,FEES,INCLUDING COURT COSTS, ATTORNEY’S FEES,AND EXPERT FEES AND ALL OTHER LIABILITY OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATING TO:(I)ANY UNAUTHORIZED,NEGLIGENT OR WRONGFUL USE OF,OR CYBER DATA BREACH INCIDENT AND VIRUSES OR OTHER CORRUPTING AGENTS INVOLVING,VENDOR’S DATA, PRICING,AND INFORMATION, COMPUTERS,OR OTHER HARDWARE OR SOFTWARE SYSTEMS, AND;(II)ALLEGATIONS OR CLAIMS THAT ANY VENDOR DATA INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF A THIRD-PARTY OR VENDOR. 16. Procedures Related to Indemnification.In the event that an indemnity obligation arises, Vendor shall pay all amounts set forth in Section 14 and 15 above (including any settlements) and – if it has accepted its indemnity obligation without qualification – control the legal defense to such claim or cause of action, including without limitation attorney selection, strategy, discovery, trial, appeal, and settlement, and TIPS shall, at Vendor’s cost and expense (with respect to reasonable out of pocket costs and expenses incurred by TIPS which shall be reimbursed to TIPS by Vendor), provide all commercially reasonable assistance requested by Vendor. In controlling any defense, Vendor shall ensure that all assertions of governmental immunity and all applicable pleas and defenses shall be promptly asserted. 17. Indemnity for Underlying Sales and Supplemental Agreements. Vendor shall be solely responsible for any customer claims or any disputes arising out of TIPS Sales or any Supplemental Agreement as if sold in the open-market. The Parties agree that TIPS shall not be liable for any claims arising out of Vendor’s TIPS Sales or Supplemental Agreements, including but not limited to: allegations of product defect or insufficiency, allegations of service defect or insufficiency, allegations regarding delivery defect or insufficiency, allegations of fraud or misrepresentation, allegations regarding pricing or amounts owed for TIPS sales, and/or allegations regarding payment, over-payment, under-payment, or non-payment for TIPS Sales. Payment/Drafting, overpayment/over-drafting, under- payment/under-drafting, or non-payment for TIPS Sales between customer and Vendor and inspections, rejections, or acceptance of such purchases shall be the exclusive respective obligations of Vendor/Customer, and disputes shall be handled in accordance with the terms of the underlying Supplemental Agreement(s) entered into between Vendor and Customer. Vendor acknowledges that TIPS is not a dealer, subcontractor, agent, or reseller of Vendor’s goods and services and shall not be responsible for any claims arising out of alleged insufficiencies or defects in Vendor’s goods and services, should any arise. 18. Confidentiality of Vendor Data. Vendor understands and agrees that by signing this Agreement, all Vendor Data is hereby released to TIPS, TIPS Members, and TIPS third-party administrators to effectuate Vendor’s TIPS Contract except as provided for herein. The Parties agree that Vendor Data is accessible by all TIPS Members as if submitted directly to that TIPS Member Customer for purchase consideration. If Vendor otherwise considers any portion of Vendor’s Data to be confidential and not subject to public disclosure pursuant to Chapter 552 Texas Gov’t Code (the “Public Information Act”) or other law(s) and orders, Vendor must have identified the claimed confidential materials through proper execution of the Confidentiality Claim Form which is required to be submitted as part of Vendor’s proposal resulting in this Agreement and incorporated by reference. The Confidentiality Claim Form included in Vendor’s proposal and incorporated herein by reference is the sole indicator of whether Vendor considers any Vendor Data confidential in the event TIPS receives a Public Information Request. If TIPS receives a request, any responsive documentation not deemed confidential by you in this manner will be automatically released. For Vendor Data deemed confidential by you in this manner, TIPS will follow procedures of controlling statute(s) regarding any claim of confidentiality and shall not be liable for any release of information required by law, including Attorney General determination and opinion. In the event that TIPS receives a written request for information pursuant to the Public Information Act that affects Vendor’s interest in any information or data furnished to TIPS by Vendor, and TIPS requests an opinion from the Attorney General, Vendor may, at its own option and expense, prepare comments and submit information directly to the Attorney General stating why the requested information is exempt from disclosure pursuant to the requirements of the Public Information Act. Vendor is solely responsible for submitting the memorandum brief and information to the Attorney General TIPS Vendor Agreement Page 5 within the time period prescribed by the Public Information Act. Notwithstanding any other information provided in this solicitation or Vendor designation of certain Vendor Data as confidential or proprietary, Vendor’s acceptance of this TIPS Vendor Agreement constitutes Vendor’s consent to the disclosure of Vendor’s Data, including any information deemed confidential or proprietary, to TIPS Members or as ordered by a Court or government agency, including without limitation the Texas Attorney General. Vendor agrees that TIPS shall not be responsible or liable for any use or distribution of information or documentation by TIPS Members or as required by law. 19. Vendor’s Authorized Resellers. TIPS recognizes that many vendors operate in the open market through the use of resellers or dealers. For that reason, TIPS permits Vendor to authorize Authorized Resellers within its Vendor Portal and make TIPS Sales through the Authorized Reseller(s). Once authorized by Vendor in the Vendor Portal, the Authorized Reseller(s) may make TIPS sales to TIPS Members. However, all purchase documents must include: (1) Authorized Reseller’s Name; (2) Vendor’s Name, as known to TIPS, and; (3) Vendor’s TIPS Contract Name and Number under which it is making the TIPS Sale. Either Vendor or Reseller may report the sale pursuant to the terms herein. However, Vendor agrees that it is legally responsible for all reporting and fee payment as described herein for TIPS Sales made by Authorized Resellers. The TIPS Administration Fee is assessed on the amount paid by the TIPS Member, not on the Vendor’s cost or on the amount for which the Vendor sold the item to a dealer or Authorized Reseller. The Parties intend that Vendor shall be responsible and liable for TIPS Sales made by Vendor’s Authorized Resellers. Vendor agrees that it is voluntarily authorizing this Authorized Reseller and in doing so, Vendor agrees that it is doing so at its own risk and agrees to protect, indemnify, and hold TIPS harmless in accordance with Sections 14-17 above related to Authorized Reseller TIPS Sales made pursuant to this Agreement or purporting to be made pursuant to this Agreement that may be asserted against Vendor whether rightfully brought or otherwise. The Parties further agree that it is no defense to Vendor’s breach of this Agreement that an Authorized Reseller caused Vendor of breach this Agreement. 20. Circumvention of TIPS Sales. When a public entity initiates a purchase with Vendor, if the Member inquires verbally or in writing whether Vendor holds a TIPS Contract, it is the duty of the Vendor to verify whether the Member is seeking a TIPS purchase. Any request for quote, customer communication, or customer purchase initiated through or referencing a TIPS Contract shall be completed through TIPS pursuant to this Agreement. Any encouragement or participation by Vendor in circumventing a TIPS sale being completed may result in immediate termination of Vendor’s TIPS Contract(s) for cause as well as preclusion from future TIPS opportunities at TIPS sole discretion. 21. State of Texas Franchise Tax. By signature hereon, Vendor hereby certifies that Vendor is not currently delinquent in the payment of any franchise taxes owed to the State of Texas under Chapter 171 of the Texas Tax Code. 22. Termination. A)Termination for Convenience. TIPS may, by written notice to Vendor,terminate this Agreement for convenience, in whole or in part, at any time by giving thirty (30) days’ written notice to Vendor of such termination, and specifying the effective date thereof. B)Termination for Cause. If Vendor fails to materially perform pursuant to the terms of this Agreement, TIPS shall provide written notice to Vendor specifying the default. If Vendor does not cure such default within thirty (30) days, TIPS may terminate this Agreement, in whole or in part, for cause. If TIPS terminates this Agreement for cause, and it is later determined that the termination for cause was wrongful, the termination shall automatically be converted to and treated as a termination for convenience. C)Vendor’s Termination. If TIPS fails to materially perform pursuant to the terms of this Agreement, Vendor shall provide written notice to TIPS specifying the default (“Notice of Default”). If TIPS does not cure such default within thirty (30) days, Vendor may terminate this Agreement, in whole or in part, for cause. If Vendor terminates this Agreement for cause, and it is later determined that the termination for cause was wrongful, the termination shall automatically be converted to and treated as a termination for convenience. D)Upon termination, all TIPS Sale orders previously accepted by Vendor shall be fulfilled and Vendor shall be paid for all TIPS Sales executed pursuant to the applicable terms. All TIPS Sale orders presented to Vendor but not fulfilled by Vendor, prior to the actual termination of this agreement shall be honored at the option of the TIPS Member. TIPS shall submit to Vendor an invoice for any outstanding TIPS Administration Fees and approved expenses and Vendor shall pay such fees and expenses within 30 calendar days of receipt of such valid TIPS invoice. Vendor acknowledges and agrees that continued participation in TIPS is subject to TIPS’ sole discretion and that any Vendor may be removed from the TIPS program at any time with or without cause. This TIPS Vendor Agreement Page 6 termination clause does not affect TIPS Sales Supplemental Agreements pursuant to this term regarding termination and the Survival Clause term. E)Vendor hereby waives any and all claims for damages, including, but not limited, to consequential damages or lost profits, that might arise from TIPS’ act of terminating this Agreement. 23. Survival Clause. It is the intent of the Parties that this Agreement and procurement method applies to any TIPS Sale made during the life of this Agreement even if made on or near the Contract Expiration Date as defined herein. Thus, all TIPS Sales, including but not limited to: leases, service agreements, license agreements, open purchase orders, warranties, and contracts, even if they extend months or years past the TIPS Contract Expiration Date, shall survive the expiration or termination of this Agreement subject to the terms and conditions of the Supplemental Agreement between Customer and Vendor or unless otherwise specified herein. 24. Audit Rights. Due to transparency statutes and public accountability requirements of TIPS and TIPS Members, Vendor shall at their sole expense, maintain documentation of all TIPS Sales for a period of three years from the time of the TIPS Sale. In order to ensure and confirm compliance with this agreement, TIPS shall have authority to conduct audits of Vendor’s TIPS Pricing or TIPS Sales with thirty-days’ notice unless the audit is ordered by a Court Order or by a Government Agency with authority to do so without said notice. Notwithstanding the foregoing, in the event that TIPS is made aware of any pricing being offered to eligible entities that is materially inconsistent with Vendor’s TIPS Pricing, TIPS shall have the ability to conduct the audit internally RUPD\HQJDJHDWKLUGဨSDUW\DXGLWLQJ ILUPWRLQYHVWLJDWHDQ\SRVVLEOHQRQဨFRPSOLDQWFRQGXFWRUPD\WHUPLQDWHWKH$JUHHPHQWDFFRUGLQJWRWKHWHUPVRIWKLV$JUHHPHQt. In the event of an audit, the requested materials shall be reasonably provided in the time, format, and at the location acceptable to TIPS. TIPS agrees not to perform a random audit the TIPS transaction documentation more than once per calendar year, but reserves the right to audit for just cause or as required by any governmental agency or court with regulatory authority over TIPS or the TIPS Member. These audit rights shall survive termination of this Agreement for a period of one (1) year from the effective date of termination. 25. Conflicts of Interest. The Parties confirm that they have not offered, given, or accepted, nor intend to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, service to the other in connection with this Agreement. Vendor affirms that, to the best of Vendor’s knowledge, this Agreement has been arrived at independently, and is awarded without collusion with anyone to obtain information or gain any favoritism that would in any way limit competition or give an unfair advantage over other vendors in the award of this Agreement. Vendor agrees that it has disclosed any necessary affiliations with Region 8 Education Service Center and the TIPS Department, if any, through the Conflict of Interest attachment provided in the solicitation resulting in this Agreement. 26. Volume of TIPS Sales. Nothing in this Agreement or any TIPS communication may be construed as a guarantee that TIPS or TIPS Members will submit any TIPS orders to Vendor at any time. 27. Compliance with the Law.The Parties agree to comply fully with all applicable federal, state, and local statutes, ordinances, rules, and regulations applicable to their entity in connection with the programs contemplated under this Agreement. 28. Severability. If any term(s) or provision(s) of this Agreement are held by a court of competent jurisdiction to be invalid, void, or unenforceable, then such term(s) or provision(s) shall be deemed restated to reflect the original intention of the Parties as nearly as possible in accordance with applicable law and the remainder of this Agreement, and the remainder of the provisions of this Agreement shall remain in full force and effect and shall in no way be affected, impaired or invalidated, unless such holding causes the obligations of the Parties hereto to be impossible to perform or shall render the terms of this Agreement to be inconsistent with the intent of the Parties hereto. 29. Force Majeure. If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement through no fault of its own then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon. Upon delivering such notice, the obligation of the affected party, so far as it is affected by such Force Majeure as described, shall be suspended during the continuance of the inability then claimed but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch. In the event that Vendor’s obligations are suspended by reason of Force Majeure, all TIPS Sales accepted prior to the Force Majeure event shall be the legal responsibility of Vendor and the terms of the TIPS Sale Supplemental Agreement shall control Vendor’s failure to fulfill for a Force Majeure event. 30. Immunity. Vendor agrees that nothing in this Agreement shall be construed as a waiver of sovereign or government immunity; nor constitute or be construed as a waiver of any of the privileges, rights, defenses, remedies, or immunities available to Region 8 Education Service Center or its TIPS Department. The failure to enforce, or any delay in the enforcement of, any privileges, rights, defenses, TIPS Vendor Agreement Page 7 remedies, or immunities available to Region 8 Education Service Center or its TIPS Department under this Agreement or under applicable law shall not constitute a waiver of such privileges, rights, defenses, remedies, or immunities or be considered as a basis for estoppel. 31. Insurance Requirements. Vendor agrees to maintain the following minimum insurance requirements for the duration of this Agreement. All policies held by Vendor to adhere to this term shall be written by a carrier with a financial size category of VII and at least a rating of ³$ဨ” by A.M. Best Key Rating Guide. The coverages and limits are to be considered minimum requirements and in no way limit the liability of the Vendor(s). Any immunity available to TIPS or TIPS Members shall not be used as a defense by the contractor's insurance policy. Only deductibles applicable to property damage are acceptable, unless proof of retention funds to cover said deductibles is provided. "Claims made" policies will not be accepted. Vendor’s required minimum coverage shall not be suspended, voidHGFDQFHOOHGQRQဨUHQHZHGRUUHGXFHGLQFRYHUDJHRULQOLPLWVXQOHVVUHSODFHGE\DSROLF\WKDWSURYLGHVWKHPLQLPXPUHTXLUHG coverage except after thirty (30) days prior written notice by certified mail, return receipt requested has been given to TIPS or the TIPS Member if a project or pending delivery of an order is ongoing. Upon request, certified copies of all insurance policies shall be furnished to the TIPS or the TIPS Member. Vendor agrees that when Vendor or its subcontractors are liable for any damages or claims, Vendor’s policy, shall be primary over any other valid and collectible insurance carried by the Member or TIPS. General Liability: $1,000,000 each Occurrence/Aggregate Automobile Liability:,QFOXGHVRZQHGKLUHG QRQဨRZQHG Workers' Compensation: Statutory limits for the jurisdiction in which the Vendor performs under this Agreement. If Vendor performs in multiple jurisdictions, Vendor shall maintain the statutory limits for the jurisdiction with the greatest dollar policy limit requirement. Umbrella Liability: $1,000,000 each Occurrence/Aggregate 32. Waiver. No waiver of any single breach or multiple breaches of any provision of this Agreement shall be construed to be a waiver of any breach of any other provision. No delay in acting regarding any breach of any provision shall be construed to be a waiver of such breach. 33. Binding Agreement. This Agreement shall be binding and inure to the benefit of the Parties hereto and their respective heirs, legal successors, and assigns. 34. Headings. The paragraph headings contained in this Agreement are included solely for convenience of reference and shall not in any way affect the meaning or interpretation of any of the provisions of this Agreement. 35. Choice of Law and Venue. This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Texas. Any proceeding, claim, action, or alternative dispute resolution arising out of or relating to this Agreement or involving TIPS shall be brought in a State Court of competent jurisdiction in Camp County, Texas, or if Federal Court is legally required, a Federal Court of competent jurisdiction in the Eastern District of Texas, and each of the Parties irrevocably submits to the exclusive jurisdiction of said court in any such proceeding, waives any objection it may now or hereafter have to venue or to convenience of forum, agrees that all claims in respect of the proceeding shall be heard and determined only in any such court, and agrees not to bring any proceeding arising out of or relating to this procurement process or any contract resulting from or and contemplated transaction in any other court. The Parties agree that either or both of them may file a copy of this paragraph with any court as written evidence of the knowing, voluntary and freely bargained for agreement between the Parties irrevocably to waive any objections to venue or to convenience of forum. 36. Relationship of the Parties. Nothing contained in this Agreement shall be construed to make one Party an agent of the other Party nor shall either party have any authority to bind the other in any respect, unless expressly authorized by the other party in writing. The Parties are independent contractors and nothing in this Agreement creates a relationship of employment, trust, agency or partnership between them. 37. Assignment. No assignment of this Agreement or of any duty or obligation of performance hereunder, shall be made in whole or in part by a Party hereto without the prior written consent of the other Party. Written consent of TIPS shall not be unreasonably withheld. 38. Minimum Condition and Warranty Requirements for TIPS Sales. All goods quoted or sold through a TIPS Sale shall be new unless clearly stated otherwise in writing. All new goods and services shall include the applicable manufacturers minimum standard warranty unless otherwise agreed to in the Supplemental Agreement. TIPS Vendor Agreement Page 8 39. Minimum Customer Support Requirements for TIPS Sales. Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement. 40. Minimum Shipping Requirements for TIPS Sales. Vendor shall ship, deliver, or provide ordered goods and services within a commercially reasonable time after acceptance of the order. If a delay in delivery is anticipated, Vendor shall notify the TIPS Member as to why delivery is delayed and provide an updated estimated time for completion. The TIPS Member may cancel the order if the delay is not commercially acceptable or not consistent with the Supplemental Agreement applicable to the order. 41. Minimum Vendor License Requirements. Vendor shall maintain, in current status, all federal, state, and local licenses, bonds and permits required for the operation of the business conducted by Vendor. Vendor shall remain fully informed of and in compliance with all ordinances and regulations pertaining to the lawful provision of goods or services under the TIPS Agreement. TIPS and TIPS Members reserve the right to stop work and/or cancel a TIPS Sale or terminate this or any TIPS Sale Supplemental Agreement involving Vendor if Vendor’s license(s) required to perform under this Agreement or under the specific TIPS Sale have expired, lapsed, are VXVSHQGHGRUWHUPLQDWHGVXEMHFWWRDဨGD\FXUHSHULRGXQOHVVSURKLELWHGE\DSSOLFDEOHVWDWXHRUUHJXODWLRQ 42. Minimum Vendor Legal Requirements. Vendor shall remain aware of and comply with this Agreement and all local, state, and federal laws governing the sale of products/services offered by Vendor under this contract. Such applicable laws, ordinances, and policies must be complied with even if not specified herein. 43. Minimum Site Requirements for TIPS Sales (when applicable to TIPS Sale). Cleanup:When performing work on site at a TIPS Member’s property, Vendor shall clean up and remove all debris and rubbish resulting from their work as required or directed by the TIPS Member or as agreed by the parties. Upon completion of work, the premises shall be left in good repair and an orderly, neat, clean and unobstructed condition. Preparation:Vendor shall not begin a project for which a TIPS Member has not prepared the site, unless Vendor does the preparation work at no cost, or until TIPS Member includes the cost of site preparation in the TIPS Sale Site preparation includes, but is not limited WRPRYLQJIXUQLWXUHLQVWDOOLQJZLULQJIRUQHWZRUNVRUSRZHUDQGVLPLODUSUHဨLQVWDOODWLRQUHTXLUHPHQWV Registered Sex Offender Restrictions:For work to be performed at schools, Vendor agrees that no employee of Vendor or a subcontractor who has been adjudicated to be a registered sex offender will perform work at any time when students are, or reasonably expected to be, present unless otherwise agreed by the TIPS Member. Vendor agrees that a violation of this condition shall be considered a material breach and may result in the cancellation of the TIPS Sale at the TIPS Member’s discretion. Vendor must identify any additional costs associated with compliance of this term. If no costs are specified, compliance with this term will be provided at no additional charge. Safety Measures: Vendor shall take all reasonable precautions for the safety of employees on the worksite, and shall erect and properly maintain all necessary safeguards for protection of workers and the public. Vendor shall post warning signs against all hazards created by the operation and work in progress. Proper precautions shall be taken pursuant to state law and standard practices to protect workers, general public and existing structures from injury or damage. Smoking: Persons working under Agreement shall adhere to the TIPS Member’s or local smoking statutes, codes, ordinances, and policies. 44. Payment for TIPS Sales. TIPS Members may make payments for TIPS Sales directly to Vendor, Vendor’s Authorized Reseller, or as otherwise agreed to in the applicable Supplemental Agreement after receipt of the invoice and in compliance with applicable payment statutes. Regardless of how payment is issued or received for a TIPS Sale, Vendor is responsible for all reporting and TIPS Administration Fee payment requirements as stated herein. 45. Marketing. Vendor agrees to allow TIPS to use their name and logo within the TIPS website, database, marketing materials, and advertisements unless Vendor negotiates this term to include a specific acceptable-use directive. Any use of TIPS’ name and logo or any form of publicity, inclusive of press release, regarding this Agreement by Vendor must have prior approval from TIPS which will not be unreasonably withheld. Request may be made by email to tips@tips-usa.com. For marketing efforts directed to TIPS Members, Vendor must request and execute a separate Joint Marketing Disclaimer, at marketing@tips-usa.com, before TIPS can release contact information for TIPS Member entities for the purpose of marketing your TIPS contract(s). Vendor must adhere to strict Marketing Requirements once a disclaimer is executed. The Joint Marketing Disclaimer is a supplemental agreement specific to joint marketing efforts and has no effect on the terms of the TIPS Vendor Agreement. Vendor agrees that any images, photos, writing, audio, clip art, TIPS Vendor Agreement Page 9 music, or any other intellectual property (“Property”) or Vendor Data utilized, provided, or approved by Vendor during the course of the joint marketing efforts are either the exclusive property of Vendor, or Vendor has all necessary rights, license, and permissions to utilize said Property in the joint marketing efforts. Vendor agrees that they shall indemnify and hold harmless TIPS and its employees, officers, agents, representatives, contractors, assignees, designees, and TIPS Membersfrom any and all claims, damages, and judgments involving infringement of patent, copyright, trade secrets, trade or services marks, and any other intellectual or intangible property rights and/or claims arising from the Vendor’s (including Vendor’s officers’, employees’, agents’, Authorized Resellers’, subcontractors’, licensees’, or invitees’) unauthorized use or distribution of Vendor Data and Property. 46. Tax Exempt Status of TIPS Members. Most TIPS Members are tax exempt entities and the laws and regulations applicable to the specific TIPS Member customer shall control. 47. Automatic Renewal Limitation for TIPS Sales. No TIPS Sale may incorporate an automatic renewal clause that exceeds month to month terms with which the TIPS Member must comply. All renewal terms incorporated into a TIPS Sale Supplemental Agreement shall only be valid and enforceable when Vendor received written confirmation of acceptance of the renewal term from the TIPS Member for the specific renewal term. The purpose of this clause is to avoid a TIPS Member inadvertently renewing an Agreement during a period in which the governing body of the TIPS Member has not properly appropriated and budgeted the funds to satisfy the Agreement renewal. Any TIPS Sale Supplemental Agreement containing an “Automatic Renewal” clause that conflicts with these terms is rendered void and unenforceable. 48. Choice of Law Limitation for TIPS Sales. Vendor agrees that if any "Choice of Law" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause must provide that the "Choice of Law" applicable to the TIPS Sale agreement/contract between Vendor and TIPS Member shall be the state where the TIPS Member operates unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Choice of Law” clause that conflicts with these terms is rendered void and unenforceable. 49. Venue Limitation for TIPS Sales. Vendor agrees that if any "Venue" provision is included in any TIPS Sale Agreement/contract between Vendor and a TIPS Member, that clause must provide that the "Venue" for any litigation or alternative dispute resolution shall be in the state and county where the TIPS Member operates unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Venue” clause that conflicts with these terms is rendered void and unenforceable. 50. Indemnity Limitation for TIPS Sales. Texas and other jurisdictions restrict the ability of governmental entities to indemnify others. Vendor agrees that if any "Indemnity" provision which requires the TIPS Member to indemnify Vendor is included in any TIPS sales agreement/contract between Vendor and a TIPS Member, that clause must either be stricken or qualified by including that such indemnity is only permitted, "to the extent permitted by the laws and constitution of [TIPS Member's State]” unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing an "Indemnity" clause that conflicts with these terms is rendered void and unenforceable. 51. Arbitration Limitation for TIPS Sales. Vendor agrees that if any "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause may not require that the arbitration is mandatory or binding. Vendor agrees that if any "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member, that clause provides for only voluntary and non-binding arbitration unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Arbitration” clause that conflicts with these terms is rendered void and unenforceable. In Witness Whereof, the parties hereto, each acting under due and proper authority, have signed this Agreement. TIPS Vendor Agreement Signature Form Page 1 TIPS VENDOR AGREEMENT SIGNATURE FORM TIPS RFP $XGLR9LVXDO(TXLSPHQW6XSSOLHVDQG6HUYLFHV Vendor Name: _____________________________________________________________________________ Vendor Address: ___________________________________________________________________________ City: _____________________________________________ State: ____________ Zip Code: _____________ Vendor Authorized Signatory Name: ___________________________________________________________ Vendor Authorized Signatory Title: ____________________________________________________________ Vendor Authorized Signatory Phone: ___________________________________________________________ Vendor Authorized Signatory Email: ___________________________________________________________ Vendor Authorized Signature: ________________________________________ Date: ___________________ (The following is for TIPS completion only) TIPS Authorized Signatory Name: _____________________________________________________________ TIPS Authorized Signatory Title: ______________________________________________________________ TIPS Authorized Signature: ________________________________________ Date: ___________________ City: _____________________________________________________________ State: ____________ Zip Code: ______________________ VeVennndndndor Authhorized Signatory Name: __________________________________________________________________________ Vendor Authhhorrrized Sigggggnaaanatory TTTTititllee: ____________________________________________________________________________________________________ VVendddorororr AuAuAuthorized Signatory Phone: ___________________________________________________________________________ Vendoror AAuAuAAththoroized Signatory EEmamil: ______________________________________________________________________________________ Vendor Authorized Signatuurer: ___________________________________________ Date: ________________________ (ThThThThTheeeee fofofofofolllllllllowowwowowing is for TIPPPPPSSSS S ccococmpmpmpmpleleleleletittionononono oonlnlyy)) TIPS Authorized Signatory Name: _____________________________________________________________________________ APG Technology 4825 140th Avenue North Clearwater 33762 Josh Fair Technology Group Manager 727.530.0077 josh.fair@apg.company Dr. Fitts Executive Director FL 11/13/2023 230901 APG Technology APG Electric, Inc Supplier Response Event Information Number:230901 Title:Audio Visual Equipment, Supplies, and Services Type:Request for Proposal Issue Date:9/7/2023 Deadline:10/20/2023 03:00 PM (CT) Notes:This is a solicitation issued by The Interlocal Purchasing System (TIPS), a department of Texas Region 8 Education Service Center. It is an Indefinite Delivery, Indefinite Quantity ("IDIQ") solicitation. It will result in contracts that provide, through adoption/"piggyback" an indefinite quantity of supplies/services, during a fixed period of time, to TIPS public entity and qualifying non-profit "TIPS Members" throughout the nation. Thus, there is no specific project or scope of work to review. Rather this solicitation is issued as a prospective award for utilization when any TIPS Member needs the goods or services offered during the life of the agreement. IF YOU CURRENTLY HOLDS TIPS CONTRACT 200904 AUDIO VISUAL EQUIPMENT, SUPPLIES, AND SERVICES ("200904") OR 220704 AUDIO VISUAL EQUIPMENT, SUPPLIES, AND SERVICES ("220704")YOU MUST RESPOND TO THIS SOLICITATION TO PREVENT LAPSE OF CONTRACT UNLESS YOU HOLD ANOTHER CURRENT TIPS CONTRACT THAT COVERS ALL OF YOUR AUDIO-VISUAL OFFERINGS. THIS AWARDED CONTRACT WILL REPLACE YOUR EXPIRING TIPS CONTRACT 200904 AND/OR 220704 Vendor: APG Technology 230901Page 1 of 31 pages IF YOU HOLD ANOTHER TIPS CONTRACT OTHER THAN 200904 OR 220704 WHICH COVERS ALL OF YOUR AUDIO-VISUAL OFFERINGS AND YOU ARE SATISFIED WITH IT, THERE IS NO NEED TO RESPOND TO THIS SOLICITATION UNLESS YOU PREFER TO HOLD BOTH CONTRACTS. Contact Information Address:Region 8 Education Service Center 4845 US Highway 271 North Pittsburg, TX 75686 Phone:+1 (866) 839-8477 Email:bids@tips-usa.com Vendor: APG Technology 230901Page 2 of 31 pages APG Technology Information Contact:Jessica Abrante Address:4825 140th Avenue North Clearwater, FL 33762 Phone:(727) 530-0077 x339 Fax:(727) 530-0045 Email:Jessica.Abrante@apg.company Web Address:www.apg.company By submitting your response, you certify that you are authorized to represent and bind your company. Jessica Abrante jessica.abrante@apg.company Signature Email Submitted at 10/18/2023 12:02:04 PM (CT) Requested Attachments Vendor Agreement (1) 230901 Vendor Agreement.pdf The Vendor Agreement must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed,Vendor Name placed in the line provided at the top, and uploaded to this location. If Vendor has proposed deviationsto the Vendor Agreement, Vendor may assert so in the Attribute Questions and those shall be addressed duringevaluation. Vendor Agreement Signature Form (2) 230901 Vendor AgreementSignature Form.pdf The Vendor Agreement Signature Form must be downloaded from the “Attachments” section of the IonWave eBidSystem, reviewed, properly completed, and uploaded to this location. If Vendor has proposed deviations to the VendorAgreement, Vendor may leave the signature line of this page blank and assert so in the Attribute Questions and thoseshall be addressed during evaluation. Pricing Form 1 (3) 230901 Pricing Form 1.xlsx Pricing Form 1 must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properlycompleted as instructed, and uploaded to this location. Pricing Form 2 (4) 230901 Pricing Form 2.xlsx Pricing Form 2 must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properlycompleted as instructed, and uploaded to this location. Reference Form (5) 230901 Reference Form.xls The Reference Form must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed,properly completed, and uploaded to this location. The Reference Form must be uploaded in Excel format. Required Confidentiality Claim Form (6) 230901 RequiredConfidentiality Claim Form.pdf The Required Confidentiality Claim Form must be downloaded from the “Attachments” section of the IonWave eBidSystem, reviewed, properly completed, and uploaded to this location. This is the only way for Vendor to assertconfidentiality of any information submitted. Current Form W-9 (7) W-9 Signed.pdf Vendor must upload their current IRS Tax Form W-9. The legal name, EIN, and d/b/a's listed should match theinformation provided herein exactly. This form will be utilized by TIPS to properly identify your entity. Alternate or Supplemental Pricing Documents No response Optional. If when completing Pricing Form 1 & Pricing Form 2 you direct TIPS to view additional, alternate, orsupplemental pricing documentation, you may upload that documentation. Vendor: APG Technology 230901Page 3 of 31 pages Conflict of Interest Questionnaire - Form CIQ No response Do not upload this form unless you have a reportable conflict with TIPS. There is an Attribute entitled “Conflict of Interest Questionnaire Requirement” immediately followed by an Attribute entitled “Conflict of Interest Questionnaire Requirement – Form CIQ – Continued.” Properly respond to those Attributes and only upload this form ifapplicable/instructed. If upload is required based on your response to those Attributes, the Conflict of Interest Questionnaire – Form CIQ must be downloaded from the “Attachments” section of the IonWave eBid System,reviewed, properly completed, and uploaded at this location. Vendor’s Warranties, Terms, and Conditions (Supplemental Vendor Information Only) No response Optional. If Vendor would like to display any standard warranties, terms, or conditions which are often applicable to their offerings for TIPS and TIPS Member Customer consideration, Vendor may upload those at this location. These supplemental documents shall not be considered part of the TIPS Contract. Rather, they are Vendor Supplemental Information for marketing and informational purposes only. Supplemental Vendor Information (Supplemental Vendor Information Only) No response Optional. If Vendor would like to display or include any brochures, promotional documents, marketing materials, orother Vendor Information for TIPS and TIPS Member Customer consideration, Vendor may upload those at this location. ​ These supplemental documents shall not be considered part of the TIPS Contract. Rather, they are VendorSupplemental Information for marketing and informational purposes only. Disclosure of Lobbying Activities - Standard Form - LLL No response Do not upload this form unless Vendor has reportable lobbying activities. There are Attributes entitled, “2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment – Continued.” Properly respond to those Attributes and only upload this form if applicable/instructed. If upload is required based on your response to those Attributes, the Disclosure of Lobbying Activities – Standard Form - LLL must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properly completed, and uploaded to this location. Certificates & Licenses (Supplemental Vendor Information Only)No response Optional. If Vendor would like to display any applicable certificates or licenses (including HUB certificates) for TIPS andTIPS Member Customer consideration, Vendor may upload those at this location. These supplemental documentsshall not be considered part of the TIPS Contract. Rather, they are Vendor Supplemental Information for marketingand informational purposes only. Vendor Logo (Supplemental Vendor Information Only)No response Optional. If Vendor desires that their logo be displayed on their public TIPS profile for TIPS and TIPS Member viewing, Vendor may upload that logo at this location. These supplemental documents shall not be considered part of the TIPS Contract. Rather, they are Vendor Supplemental Information for marketing and informational purposes only. Bid Attributes 1 Disadvantaged/Minority/Women Business & Federal HUBZone Some participating public entities are required to seek Disadvantaged/Minority/Women Business & FederalHUBZone ("D/M/WBE/Federal HUBZone") vendors. Does Vendor certify that their entity is a D/M/WBE/FederalHUBZone vendor? If you respond "Yes," you must upload current certification proof in the appropriate "Response Attachments"location. NO Vendor: APG Technology 230901Page 4 of 31 pages 2 Historically Underutilized Business (HUB) Some participating public entities are required to seek Historically Underutilized Business (HUB) vendors as definedby the Texas Comptroller of Public Accounts Statewide HUB Program. Does Vendor certify that their entity is a HUBvendor? If you respond "Yes," you must upload current certification proof in the appropriate "Response Attachments"location. No 3 National Coverage Can the Vendor provide its proposed goods and services to all 50 US States? No 4 States Served If Vendor answered "No" to the question entitled "National Coverage," please list all states where vendor can provide the goods and services proposed directly below. Your response may dictate which potential TIPS Member customers consider purchasing your offerings. Florida 5 Description of Vendor Entity and Vendor's Goods & Services If awarded, this description of Vendor and Vendor's goods and services will appear on the TIPS website forcustomer/public viewing. As a full-service Audio Visual Systems Integrator and Structured Cabling Contractor, APG Technology can help you from conceptual design and implementation through the life of the system. Our professionally trained team is efficient, friendly, and delivers cost-effective solutions to meet the quickly evolving technology demands of the connected facility. 6 Primary Contact Name Please identify the individual who will be primarily responsible for all TIPS matters and inquiries for the duration ofthe contract. Jessica Abrante 7 Primary Contact Title Primary Contact Title Business Development - Account Manager 8 Primary Contact Email Please enter a valid email address that will definitely reach the Primary Contact. jessica.abrante@apg.company 9 Primary Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). Please provide the accurate and current phone number where the individual who will be primarily responsible for allTIPS matters and inquiries for the duration of the contract can be reached directly. 7275300077 Vendor: APG Technology 230901Page 5 of 31 pages 10 Primary Contact Fax Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300045 11 Primary Contact Mobile Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7273651248 12 Secondary Contact Name Please identify the individual who will be secondarily responsible for all TIPS matters and inquiries for the duration of the contract. Josh Fair 13 Secondary Contact Title Secondary Contact Title Technology Group Manager 14 Secondary Contact Email Please enter a valid email address that will definitely reach the Secondary Contact. Josh.Fair@apg.company 15 Secondary Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). Please provide the accurate and current phone number where the individual who will be secondarily responsiblefor all TIPS matters and inquiries for the duration of the contract can be reached directly. 7275300077 16 Secondary Contact Fax Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commas once submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300045 17 Secondary Contact Mobile Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7276924677 18 Administration Fee Contact Name Please identify the individual who will be responsible for all payment, accounting, and other matters related toVendor's TIPS Administration Fee due to TIPS for the duration of the contract. Jewel Mathewson 19 Administration Fee Contact Email Please enter a valid email address that will definitely reach the Administration Fee Contact. jewel.mathewson@apg.company Vendor: APG Technology 230901Page 6 of 31 pages 20 Administration Fee Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300077 21 Purchase Order and Sales Contact Name Please identify the individual who will be responsible for receiving and processing purchase orders and sales underthe TIPS Contract. Jessica J Abrante 22 Purchase Order and Sales Contact Email Please enter a valid email address that will definitely reach the Purchase Order and Sales Contact. jessica.abrante@apg.company 23 Purchase Order and Sales Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commasonce submitted which is appropriate and expected (Ex. 8,668,398,477). 7275300077 24 Company Website Company Website (Format - www.company.com) www.apg.company 25 Entity D/B/A's and Assumed Names You must confirm that you are responding to this solicitation under your legal entity name. Go now to your SupplierProfile in this eBid System and confirm that your profile reflects your "Legal Name" as it is listed on your W9. In this question, please identify all of your entity's assumed names and D/B/A's. Please note that you will beidentified publicly by the Legal Name under which you respond to this solicitation unless you organize otherwise withTIPS after award. APG Electric,Inc: APG, APG Electric, APG Engineering, APG Technology, APG Life Safety, APG Security 26 Primary Address Primary Address 4825 140th Ave North 27 Primary Address City Primary Address City Clearwater 28 Primary Address State Primary Address State (2 Digit Abbreviation) FL 29 Primary Address Zip Primary Address Zip 33762 Vendor: APG Technology 230901Page 7 of 31 pages 30 Search Words Identifying Vendor Please list all search words and phrases to be included in the TIPS database related to your entity. Do not listwords which are not associated with the bid category/scope (See bid title for general scope). This will help usersfind you through the TIPS website search function. You may include product names, manufacturers, specializedservices, and other words associated with the scope of this solicitation. APG Electric Inc dba APG Technology. Crestron, Extron, AMX, APC, Jabra, Poly, Jupiter, Tripp Lite, Zoom,Microsoft Teams, Webex, collaboration, networking, wireless, data center, switcher, router, server, gateway,consulting, design, deployment, field services, unified communications, video, software, maintenance, integration,implementation, installation, e-sports , Audiovisual Integration, Audio, DSP, Control, UC Engines, audiovisual,audio systems, government, projector, displays, screen, video wall, interactive displays, video distribution, audiodistribution, patch panels, structured cabling monitors, telemedicine, emergency operation center, court, highereducation, conference room, hybrid learning. 31 Certification of Vendor Residency (Required by the State of Texas) Does Vendor's parent company or majority owner: (A) have its principal place of business in Texas; or (B) employ at least 500 persons in Texas? Texas Education Code Section 44.031 requires that this information be considered in evaluation for certaincontracts. However, Vendor response does not affect points, scoring, or potential award. No 32 Vendor's Principal Place of Business (City) In what city is Vendor's principal place of business located? Clearwater 33 Vendor's Principal Place of Business (State) In what state is Vendor's principal place of business located? FL 34 Vendor's Years in Business How many years has the business submitting this proposal been operating in its current capacity and field of work? 39 35 Certification Regarding Entire TIPS Agreement Vendor agrees that, if awarded, Vendor's final TIPS Contract will consist of the provisions set forth in the finalizedTIPS Vendor Agreement, Vendor's responses to these attribute questions, and: (1) The TIPS solicitation documentresulting in this Agreement; (2) Any addenda or clarifications issued in relation to the TIPS solicitation; (3) All solicitation information provided to Vendor by TIPS through the TIPS eBid System; (3) Vendor’s entire proposalresponse to the TIPS solicitation including all accepted required attachments, acknowledged notices andcertifications, accepted negotiated terms, accepted pricing, accepted responses to questions, and accepted written clarifications of Vendor’s proposal, and; any properly included attachments to the TIPS Contract. Does Vendor agree? Yes, Vendor agrees Vendor: APG Technology 230901Page 8 of 31 pages 36 Minimum Percentage Discount Offered to TIPS Members on all Goods and Services (READ CAREFULLY) Please read thoroughly and carefully as an error on your response can render your contract awardunusable. TIPS Members often turn to TIPS Contracts for ease of use and to receive discounted pricing. What is the minimum percentage discount that you can offer TIPS Members off of all goods and service pricing (whether offered through Pricing Form 1, Pricing Form 2, or in another accepted format) that you offer? Only limited goods/services specifically identified and excluded from this discount in Vendor’s original proposal may be excluded from this discount. Vendor must respond with a percentage from 0%-100%. The percentage discount that you input below will be applied to your "Catalog Pricing", as defined in the solicitation, for all TIPS Sales made during the life of the contract. You cannot alter this percentage discount once the solicitation legally closes. You will always be required to discount every TIPS Sale by the percentage included below with the exception of limited goods/services specifically identified and excluded from this discount in Vendor’s original proposal. If you add goods or services to your "Catalog Pricing" during the life of the contract, you will be required to sell those new items with this discount applied. Example: In this example, you enter a 10% minimum percentage discount below. In year-one of your TIPS Contract, your published "Catalog Pricing" (website/store/published pricing) for "Tablet A" is $100 and for "Tablet Set-Up Service" is $100. In this example, you must sell those items under the TIPS Contract at the proposed 10% discounted price of: "Tablet A" - $90, "Tablet Set-Up Service" - $90. In year two of your TIPS Contract, you update your "Catalog Pricing" with the market. You add "Tablet B" to your "Catalog Pricing" for $200 and have increased the price of "Tablet A" to $110 and the price of "Tablet Set-Up Service" to $110. In this example, after the "Catalog Pricing" update, you must still sell those items under the TIPS Contract at the proposed 10% discounted price of: "Tablet A" - $99, "Tablet Set-Up Service" - $99, and "Tablet B" - $180.00. With the exception of limited goods/services specifically identified and excluded from this discount in Vendor’s original proposal, if you cannot honor the discount on all goods and items now included or which may be added in the future with certainty, then you should offer a lesser discount percentage below. What is the minimum percentage discount that you can offer TIPS Members off of all goods and service pricing (whether offered through Pricing Form 1, Pricing Form 2, or in another accepted format) that you offer? 10% 37 Honoring Vendor's Minimum Percentage Discount Vendor is asked in these Attribute Questions to provide a Minimum Percentage Discount offered to TIPS Memberson all goods and services sold under the TIPS Contract. Points will be assigned for your response and scoring ofyour proposal will be affected. A "YES" answer will be awarded the maximum 10 points and a "NO" answer will beawarded 0 points. Does Vendor agree to honor the Minimum Percentage Discount off of their TIPS "Catalog Pricing" that Vendorproposed for all TIPS Sales made for the duration of the TIPS Contract? Yes, Vendor agrees 38 Volume and Additional Discounts In addition to the Minimum Percentage Discount proposed herein, does Vendor ever expect and intend to offeradditional, greater, or volume discounts to TIPS Members? Point(s) may be assigned for your response in the category of "Pricing" during scoring and evaluation. Yes Vendor: APG Technology 230901Page 9 of 31 pages 39 "Catalog Pricing" and Pricing Requirements This is a requirement of the TIPS Contract and is non-negotiable. In this solicitation and resulting contract, "Catalog Pricing" shall be defined as: "The then available list of goods or services, in the most current listing regardless of date, that takes the form of acatalog, price list, price schedule, shelf-price or other viewable format that: A. is regularly maintained by the manufacturer or Vendor of an item; and B. is either published or otherwise available for review by TIPS or a customer during the purchase process; C. to which the Minimum Percentage Discount proposed by the proposing Vendor may be applied. If awarded on this TIPS Contract, for the duration of the contract, Vendor agrees to provide, upon request, theirthen current "Catalog Pricing." Or, in limited circumstances where Vendor has proposed the Percentage Mark-Upmethod of pricing in this proposal, proof of Vendor's "cost" may be accepted by TIPS in place of catalog pricing. YES 40 EXCEPTIONS & DEVIATIONS TO TIPS STANDARD TERMS AND CONDITIONS Vendor agrees that, if awarded, Vendor's final TIPS Contract will consist of the provisions set forth in the finalizedTIPS Vendor Agreement, Vendor's responses to these attribute questions, and: (1) The TIPS solicitation documentresulting in this Agreement; (2) Any addenda or clarifications issued in relation to the TIPS solicitation; (3) All solicitation information provided to Vendor by TIPS through the TIPS eBid System; (3) Vendor’s entire proposalresponse to the TIPS solicitation including all accepted required attachments, acknowledged notices andcertifications, accepted negotiated terms, accepted pricing, accepted responses to questions, and accepted written clarifications of Vendor’s proposal, and; any properly included attachments to the TIPS Contract. In the event ofconflict between the terms of the finalized Vendor Agreement and one of the incorporated documents the terms andconditions which are in the best interest of governmental/qualifying non-profit TIPS Members shall control at TIPSsole discretion. If Vendor responds, "No, Vendor does not agree" to this Attribute, after this solicitation legally closes and TIPSbegins evaluating Vendor's file, TIPS will provide Vendor with a draft Word Document version of the VendorAgreement and will be instructed to include all requested negotiations as redline edits for TIPS consideration. Thisis the only proper way to submit proposed deviations for TIPS consideration. TIPS reserves the right to accept,decline, or modify Vendor's requested negotiated terms. For this reason, answering "No, Vendor does not agree"may ultimately delay or prevent award. Does Vendor agree with TIPS standard terms and conditions as presented in the TIPS solicitation document (RFP,RCSP, RFQ, or other) and the TIPS Vendor Agreement document? Yes, Vendor agrees Vendor: APG Technology 230901Page 10 of 31 pages 41 TIPS Sales Reporting Requirements This is a requirement of the TIPS Contract and is non-negotiable. By submitting this proposal, Vendor certifies that Vendor will properly report all TIPS sales. With the exception ofTIPS Automated Vendors, who have signed an exclusive agreement with TIPS regarding reporting, all TIPS Salesmust be reported to TIPS by either: (1) Emailing the purchase order or similar purchase document (with Vendor’s Name, as known to TIPS, and theTIPS Contract Name and Number included) to TIPS at tipspo@tips-usa.com with “Confirmation Only” in the subject line of the email within three business days of Vendor’s acceptance of the order, or; (2) Within 3 business days of the order being accepted by Vendor, Vendor must login to the TIPS Vendor Portal andsuccessfully self-report all necessary sale information within the Vendor Portal and confirm that it shows upaccurately on your current Vendor Portal statement. No other method of reporting is acceptable unless agreed to by the Parties in writing. Failure to report all sales pursuant to this provision may result in immediate cancellation of Vendor’s TIPS Contract(s) for cause at TIPS’ solediscretion. 42 TIPS Administration Fee Requirement and Acknowledgment This is a requirement of the TIPS Contract and is non-negotiable. The collection of fees by TIPS, a government entity, for performance of these procurement services is requiredpursuant to Texas Government Code Section 791.011 et. seq. The TIPS Administration Fee is the amount legallyowed by Vendor to TIPS for TIPS Sales made by Vendor. The TIPS Administration Fee amount is typically a setpercentage of each TIPS Sale legally due to TIPS, but the exact TIPS Administration Fee for this Contract ispublished in the corresponding RFP or RCSP document. TIPS Administration Fees are due to TIPS immediately upon Vendor’s receipt of payment, including partial payment, for a TIPS Sale. By submitting a proposal, Vendor agrees that it has read, understands, and agrees to the published TIPSAdministration Fee amount, calculation, and payment requirements. By submitting a proposal Vendor furtherconfirms that all TIPS Pricing includes the TIPS Administration Fee and Vendor will not show adding the TIPSAdministration Fee as a charge or line-item in any TIPS Sale. 43 TIPS Member Access to Vendor Proposal & Documentation This is a requirement of the TIPS Contract and is non-negotiable.Notwithstanding any other information provided in this solicitation or Vendor designation of certain documentation as confidential or proprietary, Vendor’s submission of this proposal constitutes Vendor’s express consent to the disclosure of Vendor’s comprehensive proposal, including any information deemed confidential or proprietary, toTIPS Members. The proposing Vendor agrees that TIPS shall not be responsible or liable for any use ordistribution of information or documentation to TIPS Members or by TIPS Members. By submitting this proposal,Vendor certifies the foregoing. Vendor: APG Technology 230901Page 11 of 31 pages 44 Non-Collusive Bidding Certificate This is a requirement of the TIPS Contract and is non-negotiable. By submission of this proposal, the Vendor certifies that: 1) This proposal has been independently arrived at without collusion with any other entity, bidder, or with anycompetitor; 2) This proposal has not been knowingly disclosed and will not be knowingly disclosed, prior to the opening of bids,or proposals for this project, to any other bidder, competitor or potential competitor: 3) No attempt has been or will be made to induce any other person, partnership or corporation to modify, submit, ornot to submit a bid or proposal; and 4) The person signing this bid or proposal certifies that they are duly authorized to execute this proposal/contracton behalf of Vendor and they have fully informed themselves regarding the accuracy of the statements contained inthis certification, and under the penalties being applicable to the bidder as well as to the person signing in itsbehalf; 45 Antitrust Certification Statements (Tex. Government Code § 2155.005) This is a requirement of the TIPS Contract and is non-negotiable. By submission of this bid or proposal, Vendor certifies under penalty of perjury of the laws of the State of Texas that: (1) I am duly authorized to execute this proposal/contract on my own behalf or on behalf of the company,corporation, firm, partnership or individual (Vendor) identified herein; (2) In connection with this proposal, neither I nor any representative of Vendor has violated any provision of theTexas Free Enterprise and Antitrust Act, Tex. Bus. & Comm. Code Chapter 15; (3) In connection with this proposal, neither I nor any representative of the Vendor has violated any federal antitrustlaw; (4) Neither I nor any representative of Vendor has directly or indirectly communicated any of the contents of this bidto a competitor of the Company or any other company, corporation, firm, partnership or individual engaged in thesame line of business as the Company. 46 Limitation on Out-of-State Litigation - Texas Business and Commerce Code § 272 This is a requirement of the TIPS Contract and is non-negotiable. Texas Business and Commerce Code § 272 prohibits a construction contract, or an agreement collateral to oraffecting the construction contract, from containing a provision making the contract or agreement, or any conflict arising under the contract or agreement, subject to another state’s law, litigation in the courts of another state, orarbitration in another state. If included in Texas construction contracts, such provisions are voidable by a partyobligated by the contract or agreement to perform the work. By submission of this proposal, Vendor acknowledges this law and if Vendor enters into a construction contract with a Texas TIPS Member under this procurement, Vendor certifies compliance. Vendor: APG Technology 230901Page 12 of 31 pages 47 Required Confidentiality Claim Form This is a requirement of the TIPS Contract and is non-negotiable. TIPS provides the required TIPS Confidentiality Claim Form in the "Attachments" section of this solicitation. Vendormust execute this form by either signing and waiving any confidentiality claim, or designating portions of Vendor'sproposal confidential. If Vendor considers any portion of Vendor's proposal to be confidential and not subject to public disclosure pursuant to Chapter 552 Texas Gov’t Code or other law(s) and orders, Vendor must haveidentified the claimed confidential materials through proper execution of the Confidentiality Claim Form.If TIPS receives a public information act or similar request, any responsive documentation not deemed confidentialby you in this manner will be automatically released. For Vendor documents deemed confidential by you in thismanner, TIPS will follow procedures of controlling statute(s) regarding any claim of confidentiality and shall not beliable for any release of information required by law, including Attorney General determination and opinion. Notwithstanding any other Vendor designation of Vendor's proposal as confidential or proprietary, Vendor’s submission of this proposal constitutes Vendor’s agreement that proper execution of the required TIPSConfidentiality Claim Form is the only way to assert any portion of Vendor's proposal as confidential. 48 Non-Discrimination Statement and Certification This is a requirement of the TIPS Contract and is non-negotiable. In accordance with Federal civil rights law, all U.S. Departments, including but not limited to the USDA, USDE, FEMA,are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (includinggender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from apublic assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program oractivity conducted or funded by federal funds (not all bases apply to all programs).Vendor certifies that Vendor will comply with applicable Non-Discrimination and Equal Opportunity provisions set forth in TIPS Member Customers’ policies and other regulations at the local, state, and federal levels ofgovernments. Yes, I certify 49 Limitation of Vendor Indemnification and Similar Clauses This is a requirement of the TIPS Contract and is non-negotiable. TIPS, a department of Region 8 Education Service Center, a political subdivision, and local government entity of theState of Texas, is prohibited from indemnifying third-parties (pursuant to the Article 3, Section 52 of the TexasConstitution) except as otherwise specifically provided for by law or as ordered by a court of competentjurisdiction. Article 3, Section 52 of the Texas Constitution states that "no debt shall be created by or on behalf of the State … " and the Texas Attorney General has opined that a contractually imposed obligation of indemnitycreates a "debt" in the constitutional sense. Tex. Att'y Gen. Op. No. MW-475 (1982). Thus, contract clauses whichrequire TIPS to indemnify Vendor, pay liquidated damages, pay attorney's fees, waive Vendor's liability, or waive anyapplicable statute of limitations must be deleted or qualified with ''to the extent permitted by the Constitution andLaws of the State of Texas." Does Vendor agree? Yes, I Agree Vendor: APG Technology 230901Page 13 of 31 pages 50 Alternative Dispute Resolution Limitations This is a requirement of the TIPS Contract and is non-negotiable. TIPS, a department of Region 8 Education Service Center, a political subdivision, and local government entity of theState of Texas, does not agree to binding arbitration as a remedy to dispute and no such provision shall bepermitted in this Agreement with TIPS. Vendor agrees that any claim arising out of or related to this Agreement,except those specifically and expressly waived or negotiated within this Agreement, may be subject to non-bindingmediation at the request of either party to be conducted by a mutually agreed upon mediator as prerequisite to thefiling of any lawsuit arising out of or related to this Agreement. Mediation shall be held in either Camp or TitusCounty, Texas. Agreements reached in mediation will be subject to the approval by the Region 8 ESC's Board ofDirectors, authorized signature of the Parties if approved by the Board of Directors, and, once approved by theBoard of Directors and properly signed, shall thereafter be enforceable as provided by the laws of the State ofTexas. Does Vendor agree? Yes, Vendor agrees 51 No Waiver of TIPS Immunity This is a requirement of the TIPS Contract and is non-negotiable. Vendor agrees that nothing in this Agreement shall be construed as a waiver of sovereign or government immunity;nor constitute or be construed as a waiver of any of the privileges, rights, defenses, remedies, or immunitiesavailable to Region 8 Education Service Center or its TIPS Department. The failure to enforce, or any delay in theenforcement, of any privileges, rights, defenses, remedies, or immunities available to Region 8 Education ServiceCenter or its TIPS Department under this Agreement or under applicable law shall not constitute a waiver of suchprivileges, rights, defenses, remedies, or immunities or be considered as a basis for estoppel. Does Vendor agree? Yes, Vendor agrees 52 Payment Terms and Funding Out Clause This is a requirement of the TIPS Contract and is non-negotiable. Vendor agrees that TIPS and TIPS Members shall not be liable for interest or late-payment fees on past-due balances at a rate higher than permitted by the laws or regulations of the jurisdiction of the TIPS Member. Funding-Out Clause: Vendor agrees to abide by the applicable laws and regulations, including but not limited to Texas Local Government Code § 271.903, or any other statutory or regulatory limitation of the jurisdiction of any TIPS Member, which requires that contracts approved by TIPS or a TIPS Member are subject to the budgeting and appropriation of currently available funds by the entity or its governing body. Does Vendor agree? Yes, Vendor agrees 53 Certification Regarding Prohibition of Certain Terrorist Organizations (Tex. Gov. Code 2270) Vendor certifies that Vendor is not a company identified on the Texas Comptroller’s list of companies known to havecontracts with, or provide supplies or services to, a foreign organization designated as a Foreign TerroristOrganization by the U.S. Secretary of State. Does Vendor certify? Yes, Vendor certifies Vendor: APG Technology 230901Page 14 of 31 pages 54 Certification Regarding Prohibition of Boycotting Israel (Tex. Gov. Code 2271) If (a) Vendor is not a sole proprietorship; (b) Vendor has ten (10) or more full-time employees; and (c) thisAgreement or any agreement with a TIPS Member under this procurement has value of $100,000 or more, thefollowing certification shall apply; otherwise, this certification is not required. Vendor certifies, where applicable, thatneither the Vendor, nor any affiliate, subsidiary, or parent company of Vendor, if any, boycotts Israel, and Vendoragrees that Vendor and Vendor Companies will not boycott Israel during the term of this Agreement. For purposes of this Agreement, the term “boycott” shall mean and include refusing to deal with, terminating business activitieswith, or otherwise taking any action that is intended to penalize, inflict economic harm on, or limit commercialrelations with Israel, or with a person or entity doing business in Israel or in an Israeli-controlled territory but doesnot include an action made for ordinary business purposes. When applicable, does Vendor certify? Yes, Vendor certifies 55 Certification Regarding Prohibition of Contracts with Certain Foreign-Owned Companies (Tex. Gov. Code 2274) Certain public entities are prohibited from entering into a contract or other agreement relating to criticalinfrastructure that would grant Vendor direct or remote access to or control of critical infrastructure in this state,excluding access specifically allowed by a customer for product warranty and support purposes. Vendor certifies that neither it nor its parent company nor any affiliate of Vendor or its parent company, is (1) ownedby or the majority of stock or other ownership interest of the company is held or controlled by individuals who arecitizens of China, Iran, North Korea, Russia, or a designated country; (2) a company or other entity, includinggovernmental entity, that is owned or controlled by citizens of or is directly controlled by the government of China,Iran, North Korea, Russia, or a designated country; or (3) headquartered in China, Iran, North Korea, Russia, or adesignated country. For purposes of this certification, “critical infrastructure” means “a communication infrastructure system, cybersecurity system, electric grid, hazardous waste treatment system, or water treatment facility.” Vendor certifiesthat Vendor will not grant direct or remote access to or control of critical infrastructure, except for product warrantyand support purposes, to prohibited individuals, companies, or entities, including governmental entities, owned,controlled, or headquartered in China, Iran, North Korea, Russia, or a designated country, as determined by theGovernor. When applicable, does Vendor certify? Yes, Vendor certifies Vendor: APG Technology 230901Page 15 of 31 pages 56 Certification Regarding Prohibition of Discrimination Against Firearm and Ammunition Industries (Tex. Gov. Code 2274) If (a) Vendor is not a sole proprietorship; (b) Vendor has at least ten (10) full-time employees; and (c) this Agreement or any Supplemental Agreement with certain public entities have a value of at least $100,000 that is paid wholly or partly from public funds; (d) the Agreement is not excepted under Tex. Gov. Code 2274 and (e) the purchasing public entity has determined that Vendor is not a sole-source provider or the purchasing public entity has not received any bids from a company that is able to provide this written verification, the following certification shall apply; otherwise, this certification is not required. Vendor certifies that Vendor, or association, corporation, partnership, joint venture, limited partnership, limited liability partnership, or limited liability company, including a wholly owned subsidiary, majority-owned subsidiary parent company, or affiliate of these entities or associations, that exists to make a profit, does not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association and will not discriminate during the term of this contract against a firearm entity or firearm trade association. For purposes of this Agreement, “discriminate against a firearm entity or firearm trade association” shall mean, with respect to the entity or association, to: “(1) refuse to engage in the trade of any goods or services with the entity or association based solely on its status as a firearm entity or firearm trade association; (2) refrain from continuing an existing business relationship with the entity or association based solely on its status as a firearm entity or firearm trade association; or (3) terminate an existing business relationship with the entity or association based solely on its status as a firearm entity or firearm trade association.” “Discrimination against a firearm entity or firearm trade association” does not include: “(1) the established policies of a merchant, retail seller, or platform that restrict or prohibit the listing or selling of ammunition, firearms, or firearm accessories; and (2) a company’s refusal to engage in the trade of any goods or services, decision to refrain from continuing an existing business relationship, or decision to terminate an existing business relationship to comply with federal, state, or local law, policy, or regulations or a directive by a regulatory agency, or for any traditional business reason that is specific to the customer or potential customer and not based solely on an entity’s or association’s status as a firearm entity or firearm trade association.” When applicable, does Vendor certify? Yes, Vendor certifies 57 Certification Regarding Termination of Contract for Non-Compliance (Tex. Gov. Code 552.374) If Vendor is not a governmental body and (a) this Agreement or any Supplemental Agreement with a public entityhas a stated expenditure of at least $1 million in public funds for the purchase of goods or services by certain publicentities; or (b) this Agreement or any Supplemental Agreement results in the expenditure of at least $1 million inpublic funds for the purchase of goods or services by certain public entities in their fiscal year, the followingcertification shall apply; otherwise, this certification is not required. As required by Tex. Gov. Code 552.374, the following statement is included in the RFP and the Agreement (unlessthe Agreement is (1) related to the purchase or underwriting of a public security; (2) is or may be used as collateral on a loan; or (3) proceeds from which are used to pay debt service of a public security of loan): “The requirementsof Subchapter J, Chapter 552, Government Code, may apply to this solicitation and Agreement and the Vendoragrees that this Agreement and any applicable Supplemental Agreement can be terminated if Vendor knowingly or intentionally fails to comply with a requirement of that subchapter.” Pursuant to Chapter 552 of the Texas Government Code, Vendor certifies that Vendor shall: (1) preserve allcontracting information related to this Agreement as provided by the records retention requirements applicable toTIPS or the purchasing TIPS Member for the duration of the Agreement; (2) promptly provide to TIPS or thepurchasing TIPS Member any contracting information related to the Agreement that is in the custody or possessionof Vendor on request of TIPS or the purchasing TIPS Member; and (3) on completion of the Agreement, either (a)provide at no cost to TIPS or the purchasing TIPS Member all contracting information related to the Agreement thatis in the custody or possession of Vendor, or (b) preserve the contracting information related to the Agreement asprovided by the records retention requirements applicable to TIPS or the purchasing TIPS Member. When applicable, does Vendor certify? Yes, Vendor certifies Vendor: APG Technology 230901Page 16 of 31 pages 58 Certification Regarding Prohibition of Boycotting Certain Energy Companies (Tex. Gov. Code 2274) If (a) Vendor is not a sole proprietorship; (b) Vendor has ten (10) or more full-time employees; and (c) thisAgreement or any Supplemental Agreement with certain public entities has a value of $100,000 or more that is tobe paid wholly or partly from public funds, the following certification shall apply; otherwise, this certification is notrequired. Vendor certifies that Vendor, or any wholly owned subsidiary, majority-owned subsidiary, parent company, or affiliateof these entities or business associations, if any, do not boycott energy companies and will not boycott energycompanies during the term of the Agreement or any applicable Supplemental Agreement. For purposes of this certification the term “company” shall mean an organization, association, corporation,partnership, joint venture, limited partnership, limited liability partnership, or limited liability company, that exists tomake a profit. The term “boycott energy company” shall mean “without an ordinary business purpose, refusing to deal with,terminating business activities with, or otherwise taking any action intended to penalize, inflict economic harm on, orlimit commercial relations with a company because the company (a) engages in the exploration, production,utilization, transportation, sale, or manufacturing of fossil fuel-based energy and does not commit or pledge to meetenvironmental standards beyond applicable federal and state law, or (b) does business with a company described by paragraph (a).” (See Tex. Gov. Code 809.001). When applicable, does Vendor certify? Yes, Vendor certifies 59 Felony Conviction Notice - Texas Education Code 44.034 Texas Education Code, Section 44.034, Notification of Criminal History, Subsection (a), states, "a person orbusiness entity that enters into a contract with a school district must give advance notice to the district if the personor an owner or operator of the business entity has been convicted of a felony. The notice must include a general description of the conduct resulting in the conviction of a felony.” Subsection (b) states, "a school district may terminate a contract with a person or business entity if the districtdetermines that the person or business entity failed to give notice as required by Subsection (a) or misrepresentedthe conduct resulting in the conviction. The district must compensate the person or business entity for services performed before the termination of the contract.” Subsection (c) states, "This section does not apply to a publicly held corporation. Vendor certifies one of the following: A. My firm is a publicly held corporation; therefore, this reporting requirement is not applicable, or; B. My firm is not owned nor operated by anyone who has been convicted of a felony, or; C. My firm is owned or operated by the following individual(s) who has/have been convicted of a felony. If Vendor responds with Option (C), Vendor is required to provide information in the next attribute. B. My firm is not owned nor operated by felon. Vendor: APG Technology 230901Page 17 of 31 pages 60 Felony Conviction Notice - Texas Education Code 44.034 - Continued If Vendor selected Option (C) in the previous attribute, Vendor must provide the following information herein: 1. Name of Felon(s) 2. The Felon(s) title/role in Vendor's entity, and 3. Details of Felon(s) Conviction(s). No response 61 Conflict of Interest Questionnaire Requirement Vendor agrees that it has looked up, read, and understood the current version of Texas Local Government CodeChapter 176 which generally requires disclosures of conflicts of interests by Vendor hereunder if Vendor: (1) has an employment or other business relationship with a local government officer of our local governmentalentity, or a family member of the officer, described by Section 176.003(a)(2)(A); (2) has given a local government officer of our local governmental entity, or a family member of the officer, one ormore gifts with the aggregate value specified by Section 176.003(a)(2)(B), excluding any gift described by Section176.003(a-1); or (3) has a family relationship with a local government officer of our local governmental entity. (4) Any other financial, commercial, or familial relationship with our local government that may warrant reportingunder this statute. Does Vendor certify that it has NO reportable conflict of interest? Yes, Vendor certifies - VENDOR HAS NO CONFLICT 62 Conflict of Interest Questionnaire Requirement - Form CIQ - Continued If you responded "No, Vendor does not certify - VENDOR HAS CONFLICT" to the Conflict of Interest Questionnaire question above, you are required by law to fully execute and upload the form attachment entitled "Conflict of Interest Questionnaire - Form CIQ." If you accurately claimed no conflict above, you may disregard the form attachment entitled "Conflict of Interest Questionnaire - Form CIQ." Have you uploaded this form if applicable? Not Applicable 63 Upload of Current W-9 Required Vendors are required by TIPS to upload a current, accurate W-9 Internal Revenue Service (IRS) Tax Form for yourentity. This form will be utilized by TIPS to properly identify your entity. You must confirm that you are responding to this solicitation under your legal entity name. Go now to your SupplierProfile in this eBid System and confirm that your profile reflects your "Legal Name" as it is listed on your W9. 64 Regulatory Good Standing Certification Does Vendor certify that its entity is in good standing will all government entities and agencies, whether local, state,or federal, that regulate any aspect of Vendor's field of work or business operations? If Vendor selects "No", Vendor must provide explanation on the following attribute question. Yes, Vendor certifies Vendor: APG Technology 230901Page 18 of 31 pages 65 Regulatory Good Standing Certification - Explanation - Continued If Vendor responded to the prior attribute that "No", Vendor is not in good standing, Vendor must provide anexplanation of that lack of good standing here for TIPS consideration. No response 66 Instructions Only - Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion Instructions for Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion 1. By answering yes to the next Attribute question below, the vendor and prospective lower tier participant isproviding the certification set out herein in accordance with these instructions. 2. The certification in this clause is a material representation of fact upon which reliance was placed when thistransaction was entered into. If it is later determined that the prospective lower tier participant knowingly renderedan erroneous certification in addition to other remedies available to the federal government, the department oragency with which this transaction originated may pursue available remedies, including suspension and / ordebarment. 3. The prospective lower tier participant shall provide immediate written notice to the person to which this proposalis submitted if at any time the prospective lower tier participant learns that its certification was erroneous whensubmitted or has become erroneous by reason of changed circumstances. 4. The terms “covered transaction,” “debarred,” “suspended,” “ineligible,” “lower tier covered transaction,” “participants,” “person,” “primary covered transaction,” “principal,” “proposal” and “voluntarily excluded,” as used inthis clause, have the meanings set out in the Definitions and Coverage sections of rules implementing ExecutiveOrder 12549. You may contact the person to which this proposal is submitted for assistance in obtaining a copy ofthose regulations. 5. The prospective lower tier participant agrees by submitting this form that, should the proposed coveredtransaction be entered into, it shall not knowingly enter into any lower tier covered transaction with a person who isdebarred, suspended, declared ineligible or voluntarily excluded from participation in this covered transaction,unless authorized by the department or agency with which this transaction originated. 6. The prospective lower tier participant further agrees by submitting this form that it will include this clause titled “Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion-Lower Tier Covered Transaction” without modification in all lower tier covered transactions and in all solicitations for lower tier coveredtransactions. 7. A participant in a covered transaction may rely upon a certification of a prospective participant in a lower tiercovered transaction that it is not debarred, suspended, ineligible or voluntarily excluded from the coveredtransaction, unless it knows that the certification is erroneous. A participant may decide the method and frequencyby which it determines the eligibility of its principals. Each participant may, but is not required to, check theNonprocurement List. 8. Nothing contained in the foregoing shall be construed to require establishment of a system of records in order torender in good faith the certification required by this clause. The knowledge and information of a participant is notrequired to exceed that which is normally possessed by a prudent person in the ordinary course of businessdealings. 9. Except for transactions authorized under paragraph 5 of these instructions, if a participant in a coveredtransaction knowingly enters into a lower tier covered transaction with a person who is suspended, debarred,ineligible or voluntarily excluded from participation in this transaction, in addition to other remedies available to thefederal government, the department or agency with which this transaction originated may pursue availableremedies, including suspension and / or debarment. Vendor: APG Technology 230901Page 19 of 31 pages 67 Suspension or Debarment Certification Read the instructions in the attribute above and then answer the following accurately. Vendor certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment,declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department oragency. Does Vendor certify? Yes, Vendor certifies 68 Vendor Certification of Criminal History - Texas Education Code Chapter 22 Texas Education Code Chapter 22 requires entities that contract with school districts to provide services to obtaincriminal history record information regarding covered employees. Contractors must certify to the district that theyhave complied. Covered employees with disqualifying criminal histories are prohibited from serving at a schooldistrict pursuant to this law. DEFINITIONS Covered employees: Employees of a contractor or subcontractor who have or will have continuing duties relatedto the service to be performed at the District and have or will have direct contact with students. The District will bethe final arbiter of what constitutes direct contact with students. Disqualifying criminal history: Any conviction or other criminal history information designated by the District, orone of the following offenses, if at the time of the offense, the victim was under 18 or enrolled in a public school: (a)a felony offense under Title 5, Texas Penal Code; (b) an offense for which a defendant is required to register as asex offender under Chapter 62, Texas Code of Criminal Procedure; or (c) an equivalent offense under federal lawor the laws of another state. Vendor certifies: NONE (Section A): None of the employees of Vendor and any subcontractors are covered employees, as definedabove. If this box is checked, I further certify that Contractor has taken precautions or imposed conditions to ensurethat the employees of Vendor and any subcontractor will not become covered employees. Contractor will maintainthese precautions or conditions throughout the time the contracted services are provided under this procurement. OR SOME (Section B): Some or all of the employees of Vendor and any subcontractor are covered employees. If thisbox is checked, I further certify that: (1) Vendor has obtained all required criminal history record informationregarding its covered employees. None of the covered employees has a disqualifying criminal history; (2) If Vendorreceives information that a covered employee subsequently has a reported criminal history, Vendor will immediatelyremove the covered employee from contract duties and notify the purchasing entity in writing within 3 businessdays; (3) Upon request, Vendor will provide the purchasing entity with the name and any other requestedinformation of covered employees so that the purchasing entity may obtain criminal history record information onthe covered employees; (4) If the purchasing entity objects to the assignment of a covered employee on the basisof the covered employee's criminal history record information, Vendor agrees to discontinue using that coveredemployee to provide services at the purchasing entity. Which option does Vendor certify? Yes, I certify - NONE (Section A) Vendor: APG Technology 230901Page 20 of 31 pages 69 Certification Regarding "Choice of Law" Terms with TIPS Members Vendor agrees that if any "Choice of Law" provision is included in any sales agreement/contract between Vendorand a TIPS Member, that clause must provide that the "Choice of Law" applicable to the sales agreement/contractbetween Vendor and TIPS Member shall be the state where the TIPS Member operates unless the TIPS Memberexpressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a "Choice of Law" clause thatconflicts with these terms is rendered void and unenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes, Vendor agrees 70 Certification Regarding "Venue" Terms with TIPS Members Vendor agrees that if any "Venue" provision is included in any sales agreement/contract between Vendor and aTIPS Member, that clause must provide that the "Venue" for any litigation or alternative dispute resolution is shall bein the state and county where the TIPS Member operates unless the TIPS Member expressly agrees otherwise. AnyTIPS Sale Supplemental Agreement containing a "Venue" clause that conflicts with these terms is rendered void andunenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes, Vendor agrees 71 Certification Regarding "Automatic Renewal" Terms with TIPS Members Vendor agrees that no TIPS Sale may incorporate an "Automatic Renewal" clause that exceeds month to month terms with which the TIPS Member must comply. All renewal terms incorporated into a TIPS Sale Supplemental Agreement shall only be valid and enforceable when Vendor received written confirmation of acceptance of the renewal term from the TIPS Member for the specific renewal term. The purpose of this clause is to avoid a TIPS Member inadvertently renewing a Supplemental Agreement during a period in which the governing body of the TIPS Member has not properly appropriated and budgeted the funds to satisfy the Agreement renewal. Any TIPS Sale Supplemental Agreement containing an "Automatic Renewal" clause that conflicts with these terms is rendered void and unenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provide Vendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requested negotiations as redline edits for TIPS consideration. Does Vendor agree? Yes, Vendor agrees Vendor: APG Technology 230901Page 21 of 31 pages 72 Certification Regarding "Indemnity" Terms with TIPS Members Texas and other jurisdictions restrict the ability of governmental entities to indemnify others. Vendor agrees that ifany "Indemnity" provision which requires the TIPS Member to indemnify Vendor is included in any salesagreement/contract between Vendor and a TIPS Member, that clause must either be stricken or qualified byincluding that such indemnity is only permitted, "to the extent permitted by the laws and constitution of [TIPSMember's State]" unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreementcontaining an "Indemnity" clause that conflicts with these terms is rendered void and unenforceable. If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes, Vendor agrees 73 Certification Regarding "Arbitration" Terms with TIPS Members Vendor agrees that if any "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendorand a TIPS Member, that clause may not require that the arbitration is mandatory or binding. Vendor agrees that ifany "Arbitration" provision is included in any TIPS Sale agreement/contract between Vendor and a TIPS Member,that clause provides for only voluntary and non-binding arbitration unless the TIPS Member expressly agrees otherwise. Any TIPS Sale Supplemental Agreement containing a “Arbitration” clause that conflicts with these termsis rendered void and unenforceable.If Vendor disagrees, after this solicitation legally closes and TIPS begins evaluating Vendor's file, TIPS will provideVendor with a draft Word Document version of the Vendor Agreement and will be instructed to include all requestednegotiations as redline edits for TIPS consideration. Does Vendor agree? Yes, Vendor agrees 74 2 CFR PART 200 AND FEDERAL CONTRACT PROVISIONS EXPLANATION TIPS and TIPS Members will sometimes seek to make purchases with federal funds. In accordance with 2 C.F.R. Part 200 of the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (sometimes referred to as “EDGAR”),Vendor's response to the following questions labeled "2 CFR Part 200 or Federal Provision" will indicate Vendor's willingness and ability to comply with certain requirements which may be applicable to TIPS purchases paid for with federal funds, if accepted by Vendor. Your responses to the following questions labeled "2 CFR Part 200 or Federal Provision" will dictate whether TIPS can list this awarded contract as viable to be considered for a federal fund purchase. Failure to certify allrequirements labeled "2 CFR Part 200 or Federal Provision" will mean that your contract is listed as notviable for the receipt of federal funds. However, it will not prevent award. If you do enter into a TIPS Sale when you are accepting federal funds, the contract between you and the TIPS Member will likely require these same certifications. Vendor: APG Technology 230901Page 22 of 31 pages 75 2 CFR Part 200 or Federal Provision - Vendor Willingness to Accept Federal Funds This certification is not required by federal law. However, TIPS Members are public entities and qualifying non-profits which often receive federal funding and grants (ESSER, CARES Act, EDGAR, etc.) Accepting such funds often requires additional required certifications and responsibilities for Vendor. The following attributequestions include these required certifications. Your response to this questions, the following certifications, andother factors will determine whether your contract award will be deemed as eligible for federal fund expenditures byTIPS Members. If awarded, is Vendor willing to accept payment for goods and services offered under this contract paid for by aTIPS Member with federal funds? Yes 76 2 CFR Part 200 or Federal Provision - Contracts Contracts for more than the simplified acquisition threshold currently set at $250,000 (2 CFR § 200.320), which isthe inflation adjusted amount determined by the Civilian Agency Acquisition Council and the Defense AcquisitionRegulations Council (Councils) as authorized by 41 U.S.C. 1908, must address administrative, contractual, or legalremedies in instances where contractors violate or breach contract terms, and provide for such sanctions andpenalties as appropriate. Notice: Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region8 and TIPS Members reserve all rights and privileges under the applicable laws and regulations with respect to thisprocurement in the event of breach of contract by either party. Does vendor agree? Yes, Vendor agrees 77 2 CFR Part 200 or Federal Provision - Termination Termination for cause and for convenience by the grantee or subgrantee including the manner by which it will be effected and the basis for settlement. (All contracts in excess of $10,000) Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region 8 and TIPS Members reserve the right to terminate any agreement in excess of $10,000 resulting from this procurement process for cause after giving the vendor an appropriate opportunity and up to 30 days, to cure the causal breach of terms and conditions. ESC Region 8 and TIPS Members reserve the right to terminate any agreement in excess of $10,000 resulting from this procurement process for convenience with 30 days notice in writing to the awarded vendor. The Vendor would be compensated for work performed and goods procured as of the termination date if for convenience of the ESC Region 8 and TIPS Members. Any award under this procurement process is not exclusive and the ESC Region 8 and TIPS reserves the right to purchase goods and services from other vendors when it is in the best interest of the ESC Region 8 and TIPS. Does vendor agree? Yes, Vendor agrees Vendor: APG Technology 230901Page 23 of 31 pages 78 2 CFR Part 200 or Federal Provision - Clean Air Act Clean Air Act (42 U.S.C. 7401-7671q.) and the Federal Water Pollution Control Act (33 U.S.C. 1251-1387), as amended—Contracts and subgrants of amounts in excess of $150,000 must contain a provision that requires thenon-Federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to theClean Air Act (42 U.S.C. 7401-7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. 1251-1387). Violations must be reported to the Federal awarding agency and the Regional Office of the EnvironmentalProtection Agency (EPA).Pursuant to the Clean Air Act, et al above, when federal funds are expended by ESC Region 8 and TIPS Members,ESC Region 8 and TIPS Members require that the proposer certify that during the term of an award by the ESCRegion 8 and TIPS Members resulting from this procurement process the vendor agrees to comply with all of theabove regulations, including all of the terms listed and referenced therein.Does vendor agree? Yes, Vendor agrees 79 2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment Byrd Anti-Lobbying Amendment (31 U.S.C. 1352)—Contractors that apply or bid for an award exceeding $100,000must file the required certification. Each tier certifies to the tier above that it will not and has not used Federalappropriated funds to pay any person or organization for influencing or attempting to influence an officer oremployee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member ofCongress in connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C. 1352.Each tier must also disclose any lobbying with non-Federal funds that takes place in connection with obtaining anyFederal award. Such disclosures are forwarded from tier to tier up to the non-Federal award. Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region 8 andTIPS Members require the proposer certify that during the term and during the life of any contract with ESC Region8 and TIPS Members resulting from this procurement process the vendor certifies that it is in compliance with all applicable provisions of the Byrd Anti-Lobbying Amendment (31 U.S.C. 1352). Does Vendor agree? Yes, Vendor agrees Vendor: APG Technology 230901Page 24 of 31 pages 80 2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment - Continued Applicable to Grants, Subgrants, Cooperative Agreements, and Contracts Exceeding $100,000 in Federal Funds Submission of this certification is a prerequisite for making or entering into this transaction and is imposed bythe Byrd Anti-Lobbying Amendment (31 U.S.C. 1352). This certification is a material representation of fact uponwhich reliance was placed when this transaction was made or entered into. Any person who fails to file the requiredcertification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each suchfailure. The undersigned certifies, to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid by or on behalf of the undersigned, to any personfor influencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer oremployee of congress, or an employee of a Member of Congress in connection with the awarding of a Federalcontract, the making of a Federal grant, the making of a Federal loan, the entering into a cooperative agreement,and the extension, continuation, renewal, amendment, or modification of a Federal contract, grant, loan, orcooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencingor attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee ofcongress, or an employee of a Member of Congress in connection with this Federal grant or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, “disclosure Form to Report Lobbying,”in accordance with its instructions. (3) The undersigned shall require that the language of this certification be included in the award documents for allcovered subawards exceeding $100,000 in Federal funds at all appropriate tiers and that all subrecipients shallcertify and disclose accordingly. Does Vendor certify that it has NOT lobbied as described herein? Yes, Vendor certifies - NO Reportable Lobbying 81 2 CFR Part 200 or Federal Provision - Byrd Anti-Lobbying Amendment - Continued If you answered "No, Vendor does not certify - Lobbying to Report" to the above attribute question, you mustdownload, read, execute, and upload the attachment entitled "Disclosure of Lobbying Activities - Standard Form -LLL", as instructed, to report the lobbying activities you performed or paid others to perform. 82 2 CFR Part 200 or Federal Provision - Federal Rule Compliance with all applicable standards, orders, or requirements issued under section 306 of the Clean Air Act (42U.S.C. 1857(h)), section 508 of the Clean Water Act (33 U.S.C. 1368), Executive Order 11738, and EnvironmentalProtection Agency regulations (40 CFR part 15). (Contracts, subcontracts, and subgrants of amounts in excess of$100,000) Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, ESC Region 8 andTIPS Members requires the proposer certify that in performance of the contracts, subcontracts, and subgrants ofamounts in excess of $250,000, the vendor will be in compliance with all applicable standards, orders, orrequirements issued under section 306 of the Clean Air Act (42 U.S.C. 1857(h)), section 508 of the Clean Water Act(33 U.S.C. 1368), Executive Order 11738, and Environmental Protection Agency regulations (40 CFR part 15). Does vendor certify compliance? Yes, Vendor certifies Vendor: APG Technology 230901Page 25 of 31 pages 83 2 CFR Part 200 or Federal Provision - Procurement of Recovered Materials A non-Federal entity that is a state agency or agency of a political subdivision of a state and its contractors mustcomply with section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation andRecovery Act. The requirements of Section 6002 include: (1) procuring only items designated in guidelines of theEnvironmental Protection Agency (EPA) at 40 CFR part 247 that contain the highest percentage of recoveredmaterials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of theitem exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; (2)procuring solid waste management services in a manner that maximizes energy and resource recovery; andestablishing an affirmative procurement program for procurement of recovered materials identified in the EPAguidelines. Does vendor certify that it is in compliance with these provisions? Yes, Vendor certifies 84 2 CFR Part 200 or Federal Provision - Rights to Inventions If the Federal award meets the definition of “funding agreement” under 37 CFR §401.2 (a) and the recipient orsubrecipient wishes to enter into a contract with a small business firm or nonprofit organization regarding thesubstitution of parties, assignment or performance of experimental, developmental, or research work under that “funding agreement,” the recipient or subrecipient must comply with the requirements of 37 CFR Part 401, “Rightsto Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,” and any implementing regulations issued by the awarding agency.Pursuant to the above, when the foregoing applies to ESC Region 8 and TIPS Members, Vendor certifies thatduring the term of an award resulting from this procurement process, Vendor agrees to comply with all applicablerequirements as referenced in the Federal rule above.Does vendor certify? Yes, Vendor certifies Vendor: APG Technology 230901Page 26 of 31 pages 85 2 CFR Part 200 or Federal Provision - Domestic Preferences for Procurements and Compliance with Buy America Provisions As appropriate and to the extent consistent with law, TIPS Member Customers, to the greatest extent practicable under a Federal award, may provide a preference for the purchase, acquisition, or use of goods, products, or materials produced in the United States (including but not limited to iron, aluminum, steel, cement, and other manufactured products). Vendor agrees that the requirements of this section will be included in all subawards including all contracts and purchase orders for work or products under this award, to the greatest extent practicable under a Federal award. For purposes of 2 CFR Part 200.322, “Produced in the United States” means, for iron and steel products, that all manufacturing processes, from the initial melting stag through the application of coatings, occurred in the United States. Moreover, for purposes of 2 CFR Part 200.322, “Manufactured products” means items and construction materials composed in whole or in part of non-ferrous metals such as aluminum, plastics and polymer-based products such as polyvinyl chloride pipe, aggregates such as concrete, glass, including optical fiber, and lumber. Vendor certifies that it is in compliance with all applicable provisions of the Buy America Act. Purchases made in accordance with the Buy America Act must still follow the applicable procurement rules calling for free and open competition. For purposes of 2 CFR Part 200.322, “Produced in the United States” means, for iron and steel products, that all manufacturing processes, from the initial melting stage through the application of coatings, occurred in the United States. “Manufactured products” means items and construction materials composed in whole or in part of non-ferrous metals such as aluminum; plastics and polymer-based products such as polyvinyl chloride pipe; aggregates such as concrete; glass, including optical fiber; and lumber. Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, Vendor certifies that to the greatest extent practicable Vendor will provide a preference for the purchase, acquisition, or use of goods, products, or materials produced in the United States (including but not limited to iron, aluminum, steel, cement, and other manufactured products). Does Vendor Certify? Yes, Vendor certifies 86 2 CFR Part 200 or Federal Provision - Ban on Foreign Telecommunications ESC 8 and TIPS Members are prohibited from obligating or expending Federal financial assistance, to include loanor grant funds, to: (1) procure or obtain, (2) extend or renew a contract to procure or obtain, or (3) enter into a contract (or extend or renew a contract) to procure or obtain, equipment, services, or systems that use “covered telecommunications” equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. “Covered telecommunications” equipment is telecommunications equipmentproduced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities), andphysical security surveillance of critical infrastructure and other national security purposes, and video surveillanceand telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision DigitalTechnology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities) for thepurpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes detailed in 2 CFR § 200.216. Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, Vendor certifies that Vendor will not purchase equipment, services, or systems that use “covered telecommunications”, as defined by 2 CFR §200.216 equipment or services as a substantial or essential component of any system, or as criticaltechnology as part of any system. Does vendor certify? Yes, Vendor certifies Vendor: APG Technology 230901Page 27 of 31 pages 87 2 CFR Part 200 or Federal Provision - Contract Cost & Price For contracts more than the simplified acquisition threshold currently set at $250,000, a TIPS Member may, in veryrare circumstances, be required to negotiate profit as a separate element of the price pursuant to 2 C.F.R.200.324(b). Under those circumstances, Vendor agrees to provide information and negotiate with the TIPS Memberregarding profit as a separate element of the price. However, Vendor certifies that the total price charged by the Vendor shall not exceed the Vendor’s TIPS pricing and pricing terms proposed. Does Vendor certify? Yes, Vendor certifies 88 2 CFR Part 200 or Federal Provision - Equal Employment Opportunity Except as otherwise provided under 41 CFR Part 60, all contracts that meet the definition of “federally assisted construction contract” in 41 CFR Part 60-1.3 must include the equal opportunity clause provided under 41 CFR 60-1.4(b), in accordance with ExecutiveOrder 11246, “Equal Employment Opportunity” (30 FR 12319, 12935, 3 CFR Part, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41 CFR part 60, “Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor.” Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members on any federally assisted construction contract, the equal opportunity clause is incorporated by reference here. Does Vendor Certify? Yes, Vendor certifies 89 2 CFR Part 200 or Federal Provision - Davis Bacon Act Compliance Texas Statute requires compliance with Davis-Bacon Act, as amended (40 U.S.C. 3141-3148). When required byFederal program legislation, all prime construction contracts in excess of $2,000 awarded by non-Federal entities mustinclude a provision for compliance with the Davis-Bacon Act (40 U.S.C. 3141-3144, and 3146- 3148) as supplemented by Department of Labor regulations (29 CFR Part 5, “Labor Standards Provisions Applicable toContracts Covering Federally Financed and Assisted Construction”). In accordance with the statute, contractorsmust be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in awage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not lessthan once a week. The non- Federal entity must place a copy of the current prevailing wage determination issued bythe Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditionedupon the acceptance of the wage determination. The non-Federal entity must report all suspected or reportedviolations to the Federal awarding agency. The contracts must also include a provision for compliance with theCopeland “Anti-Kickback” Act (40 U.S.C. 3145), as supplemented by Department of Labor regulations (29 CFR Part3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans orGrants from the United States”). The Act provides that each contractor or subrecipient must be prohibited frominducing, by any means, any person employed in the construction, completion, or repair of public work, to give upany part of the compensation to which he or she is otherwise entitled. The non-Federal entity must report allsuspected or reported violations to the Federal awarding agency. Pursuant to state and federal requirements, Vendor certifies that it will be in compliance with all applicable Davis-BaconAct provisions if/when applicable. Does Vendor certify? Yes, Vendor certifies Vendor: APG Technology 230901Page 28 of 31 pages 90 2 CFR Part 200 or Federal Provision - Contract Work Hours and Safety Standards Where applicable, all contracts awarded by ESC 8 and TIPS Members in excess of $100,000 that involve theemployment of mechanics or laborers must include a provision for compliance with 40 U.S.C. 3702 and 3704, assupplemented by Department of Labor regulations (29 CFR Part 5). Under 40 U.S.C. 3702 of the Act, each contractormust be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate ofnot less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week.The requirements of 40 U.S.C. 3704 are applicable to construction work and provide that no laborer or mechanic mustbe required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous.These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the openmarket, or contracts for transportation or transmission of intelligence.Pursuant to the above, when federal funds are expended by ESC Region 8 and TIPS Members, Vendor certifies thatduring the term of an award for all contracts resulting from this procurement process, Vendor will be in compliancewith all applicable provisions of the Contract Work Hours and Safety Standards Act. Does Vendor certify? Yes, Vendor certifies 91 2 CFR Part 200 or Federal Provision - FEMA Fund Certification & Certification of Access to Records If and when Vendor accepts a TIPS purchase paid for in full or part with FEMA funds, Vendor certifies that: (1) Vendor agrees to provide the TIPS Member, the FEMA Administrator, the Comptroller General of the United States, or any of their authorized representatives access to and rights to reproduce any books, documents, papers, and records of the Contractor which are directly pertinent to this contract, or any contract resulting from this procurement, for the purposes of making audits, examinations, excerpts, and transcriptions. This right also includes timely and reasonable access to Vendor's personnel for the purpose of interview and discussion relating to such documents. Vendor agrees to provide the FEMA Administrator or an authorized representatives access to construction or other work sites pertaining to the work being completed under the contract. Vendor acknowledges and agrees that no language in this contract or the contract with the TIPS Member is intended to prohibit audits or internal reviews by the FEMA Administrator or the Comptroller General of the United States. (2) The Vendor shall not use the Department of Homeland Security’s seal(s), logos, crests, or reproductions of flags or likenesses of DHS agency officials without specific FEMA pre-approval. (3) The Vendor will comply with all applicable Federal law, regulations, executive orders, FEMA policies, procedures, and directives. (4) The Federal Government is not a party to this contract and is not subject to any obligations or liabilities to the non-Federal entity, contractor, or any other party pertaining to any matter resulting from the contract. (5) The Vendor acknowledges that 31 U.S.C. Chap. 38 (Administrative Remedies for False Claims and Statements) applies to the Vendor’s actions pertaining to this contract. Does Vendor certify? Yes, Vendor certifies 92 2 CFR Part 200 or Federal Provision - Certification of Compliance with the Energy Policy and Conservation Act When appropriate and to the extent consistent with the law, Vendor certifies that it will comply with the Energy Policyand Conservation Act (42 U.S.C. 6321 et seq; 49 C.F.R. Part 18) and any state mandatory standards and policiesrelating to energy efficiency which are contained in applicable state energy conservation plans issued in compliancewith the Act. Does Vendor certify? Yes, Vendor certifies Vendor: APG Technology 230901Page 29 of 31 pages 93 2 CFR Part 200 or Federal Provision - Certification of Compliance with Never Contract with the Enemy Where applicable, all contracts awarded by ESC 8 and TIPS Members in excess of $50,000.00, within the period ofperformance, and which are performed outside of the United States, including U.S. territories, are subject to theregulations implementing Never Contract with the Enemy in 2 CFR part 183. Per 2 CFR part 183, in the situationspecified, ESC 8 and TIPS Members shall terminate any contract or agreement resulting from this procurementwhich violates the Never Contract with the Enemy regulation in 2 CFR part 183, including if Vendor is activelyopposing the United States or coalition forces involved in a contingency operation in which members of the theArmed Forces are actively engaged in hostilities. Vendor certifies that it is neither an excluded entity under theSystem for Award Management (SAM) nor Federal Awardee Performance and Integrity Information System (FAPIIS)for any contract terminated due to Never Contract with the Enemy as a Termination for Material Failure to Comply. Does Vendor certify? Yes, Vendor certifies 94 2 CFR Part 200 or Federal Provision - Certification of Compliance with EPA Regulations For contracts resulting from this procurement, in excess of $100,000.00 and paid for with federal funds, Vendorcertifies that Vendor will comply with all applicable standards, orders, regulations, and/or requirements issuedpursuant to the Clean Air Act of 1970, as amended (42 U.S.C. 1857(h)), Section 508 of the Clean Water Act, asamended (33 U.S.C. 1368), Executive Order 117389 and Environmental Protection Agency Regulation, 40 CFR Part15. Does Vendor certify? Yes, Vendor certifies 95 2 CFR Part 200 or Federal Provision - Record Retention Requirements For contracts resulting from this procurement, paid for by ESC 8 or TIPS Members with federal funds, Vendor certifies that Vendor will comply with the record retention requirements detailed in 2 CFR § 200.334. Vendor certifies that Vendor will retain all records as required by 2 CFR § 200.334 for a period of three years after final expenditure or financial reports, as applicable, and all other pending matters are closed. Does Vendor certify? Yes, Vendor certifies 96 2 CFR Part 200 or Federal Provision - Subcontracting and Affirmative Steps for Small and MinorityBusinesses, Women's Business Enterprises, and Labor Surplus Area Firms. Do you ever anticipate the possibility of subcontracting any of your work under this award if you are successful? If you respond "Yes", you must respond to the following attribute question accurately. If you respond "No", you mayskip the following attribute question. YES Vendor: APG Technology 230901Page 30 of 31 pages 97 2 CFR Part 200 or Federal Provision - If "Yes" Response to Above Attribute - Continued - Subcontracting and Affirmative Steps for Small and Minority Businesses, Women's Business Enterprises, and Labor Surplus Area Firms. Only respond to this question if you responded "Yes" to the attribute question directly above. Skip thisquestion if you responded "No" to the attribute question directly above. Does Vendor certify that it will follow the following affirmative steps? Federal Regulation 2 CFR §200.321Contracting with small and minority businesses, women's business enterprises, and labor surplus area firms. (a)Thenon-Federal entity must take all necessary affirmative steps to assure that minority businesses, women's businessenterprises, and labor surplus area firms are used when possible. (b) Affirmative steps must include: (1) Placing qualified small and minority businesses and women's business enterprises on solicitation lists; (2) Assuring that small and minority businesses, and women's business enterprises are solicited whenever they arepotential sources; (3) Dividing total requirements, when economically feasible, into smaller tasks or quantities to permit maximumparticipation by small and minority businesses, and women's business enterprises; (4) Establishing delivery schedules, where the requirement permits, which encourage participation by small andminority businesses, and women's business enterprises; (5) Using the services and assistance, as appropriate, of such organizations as the Small Business Administrationand the Minority Business Development Agency of the Department of Commerce ; and (6) Requiring the prime contractor, if subcontracts are to be let, to take the affirmative steps listed in paragraphs(1)through (5) of this section. Does Vendor certify? Yes, Vendor certifies 98 ACKNOWLEDGMENT & BINDING CORPORATE AUTHORITY By submitting this proposal, the individual(s) submitting on behalf of the Vendor certify that they are authorized byVendor to complete and submit this proposal on behalf of Vendor and that this proposal was duly submitted onbehalf of Vendor by authority of its governing body, if any, and within the scope of its corporate powers. Vendor further certifies that it has read, examined, and understands all portions of this solicitation including but notlimited to all attribute questions, attachments, solicitation documents, bid notes, and the Vendor Agreement(s). Vendor certifies that, if necessary, Vendor has consulted with counsel in understanding all portions of thissolicitation. Vendor: APG Technology 230901Page 31 of 31 pages TIPS 230901 Audio Visual Equipment, Supplies, and Services APG Technology Customer Entity Name Customer Contact Name Valid Contact Email Valid Contact Phone Example: ABC University Director John Doe jdoe@abcuniverisity.edu 800-111- 2222 St. Petersburg Police Department Mary Watkins, Division Manager, ITS Mary.Watkins@stpete.org (727) 892-5534 Polk County Sheriff Department Chris Calabro, Network Communications Supervisor CCalabro@polksheriff.org (863) 298-3825 University of Central Florida. OIR Michael Ferry, Assistant Director, Instructional Technology Michael.Ferry@ucf.edu (407) 823-2571 Pasco Hernando State College Jeff Pruett, Assistant Director of Digital Communications pruettj@phsc.edu (727) 816-3393 Ringling College of Art & Design Craig Bixler, cbixler@ringling.edu (941) 893-2044 TIPS REFERENCE FORM All requested information must be typed and uploaded in Excel format. Do not handwrite or upload in any format other than Excel. Emails provided must be current and active. Do not include TIPS/Region 8 employees as a reference. The entities that you provide must be paying customers, not affiliates/partners/manufacturers/resellers, etc. You must provide below at least three (3) references from three different entity customers, preferably government or non- profit entities, who have purchased goods or services from your vendor entity within the last three years. 7,36&2175$&7BBBBBBBBBBBBBBBBBBBB 5(48,5('&21),'(17,$/,7<&/$,0)250 (VENDOR MUST COMPLETE THE FOLLOWING VENDOR INFORMATION) Vendor Entity Name: _________________________________________________________________________________________ Vendor Authorized Signatory Name: _____________________________________________________________________________ Vendor Authorized Signatory Title: ______________________________________________________________________________ Vendor Authorized Signatory Email: _____________________________________________________________________________ Vendor Address: _____________________________________________________________________________________________ City: _______________________________________________________________ State: ____________ Zip Code: _____________ Vendor agrees that it is voluntarily providing its data (including but not limited to: Vendor information, Vendor documentation, Vendor’s proposal, Vendor pricing submitted or provided to TIPS, TIPS contract documents, TIPS correspondence, Vendor logos and images, Vendor’s contact information, Vendor’s brochures and commercial information, Vendor’s financial information, Vendor’s certifications, and any other Vendor information or documentation submitted to TIPS by Vendor and its agents) (Hereinafter, “Vendor Data”) to TIPS. Vendor understands and agrees that TIPS is a government entity subject to public information laws including but not limited to Texas Government Code (TGC) Chapter 552. Vendor agrees that regardless of confidentiality designations herein, Vendor’s submission of a proposal constitutes Vendor’s consent to the disclosure and release of Vendor’s Data and comprehensive proposal, including any information deemed confidential or proprietary herein, to and by TIPS Members. Notwithstanding the foregoing permissible release to TIPS Members, if Vendor considers any portion of Vendor’s proposal to be otherwise confidential and not subject to public disclosure pursuant to public information laws,including but not limited to TGC Chapter 552, Vendor must properly execute Option 1 only below, attach to this PDF all documents and information that Vendor deems confidential, and upload the consolidated documentation. Regardless of the Option selected below, this form must be completed and uploaded to the “Response Attachments” section of the eBid System entitled “Required Confidentiality Claim Form.” Execution and submission of this form is the sole indicator of whether Vendor considers any Vendor Data confidential in the event TIPS receives a request, a Public Information Request, or subpoena. If TIPS receives a request, any responsive documentation not deemed confidential by you through proper execution of Option 1 of this form will be automatically released. For information deemed confidential by you through proper execution of Option 1 of this form, TIPS will follow procedures of controlling statute(s) regarding withholding that documentation and shall not be liable for any release of information required by law, including Attorney General opinion or court order. (VENDOR MUST COMPLETE ONE OF THE TWO OPTIONS AND UPLOAD IN THE EBID SYSTEM) 237,21±'(6,*1$7,1*&21),'(17,$/ 0$7(5,$/6±<(69(1'25+$6 $77$&+(' &21),'(17,$/0$7(5,$/6 (Confirm each bullet point and sign below) ƒVendor claims some Vendor Data confidential to the extent permitted by TGC Chapter 552 and other applicable law. ƒVendor attached to this PDF all potentially confidential Vendor Data and listed the number of attached pages below. ƒVendor’s authorized signatory has signed below and shall upload this document in the proper location in the eBid System. ƒVendor agrees that TIPS shall not be liable for any release of confidential information required by law. Number of pages attached deemed confidential: ____________ Authorized Signature: ________________________________ 237,21±:$,9(52)&21),'(17,$/,7<±12 9(1'25+$6127$77$&+(' &21),'(17,$/ 0$7(5,$/6 (Confirm each bullet point and sign below) By signing for Option 2 below, Vendor expressly waives any confidentiality claim for all Vendor Data submitted in relation to this proposal and resulting contract. Vendor confirms that TIPS may freely release Vendor Data submitted in relation to this proposal or resulting contract to any requestor. Vendor agrees that TIPS shall not be responsible or liable for any use or distribution of Vendor Data by TIPS or TIPS Members. ƒVendor’s authorized signatory has signed below and shall upload this document in the proper location in the eBid System. ƒVendor agrees that TIPS shall not be liable for any release of confidential information required by law. Authorized Signature: ________________________________ City:__________________________________________________________________________________ State: ______________ __Zip Code:_____________ Vendndororaaaaaaaagrgggggggees that it is v llllolunnnntatataatatatatatatarirriririilylylyylyllylyylypppppprooovivvdidng its data (includingg but not limited to: Vendor information, Vendor documentationononnnnnn, , ,VeVeVeVeVeVeVndndndnnnor’s propossssssssal, VVendndndndndddororoooooo pricingn sububububuuubmimiitttttttttttttedededededededee ooorr rrrrrrrr provididddiddid dddeddddeded ttttttooooo oo TITITIITITTITTIPSPSPPPPSSPPSS,,, ,,TITITITPSPSPSPS cconontrtrtracacact documents, TIPS correspondence, Vendor logoss aaaandnd imaaageggs, Venddoooro’s connnononnntatatatataaaccctccc informatitiiitititioononononon, ,VeVVVVVV ddnddddor’s bbbbbbbrorororroroochccccures and comomomoomoommerciiall inininfofoformrration, Vendor’s financial informatioon,n,VVendoor’r’r s certiffffffffiiiiciiiiiations, anannnnnndddd dddd any other Vendor informamaamaatitititittitoonn oor documentatioion n susususubmbmbmbmbmititititittetetedddddd toooototott TTIPS by Vendor and its agents) (Hereinafafafaffaffffttetetetteter, ““Vendodoor DaDatatatatatataaaa””) to TIPS. 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NNoNoNNNNNNNtwithstandiinnng ttthhhe foregoooooinggggg permmmmmiissssissibblbbbleeee rrererelleelelleeasase e tootottto TTTTTIPIPS SS MMMeMeMMembmers,s, if f VeVeVnndndoro cccononnonoonssisisdeeerrsrsr any pppporortiitiiooononnn oof f VeVeVendnorr’ss proooppposal to be ooootoootohherwise confffiddennnnnetial and nnnnnotoot ssssssuubujecttttt tto oppuppublic dissccllcooosoosururee puuurrrsrrruaaant to publbllbllicic iinffnffnnfooorroormmamtititiononnnn lllllllaawawass,ininclcuding but t nnonott lilimimitetetd d too TTTGTC Chapter 555555555555552,222 Vendooooorr mmmumstttstst ppppppropepepeeeerllrlrlllly yy yyy exexxxxexxeceeeceeecccututuutteeeeeee Opppppttitittiiononooon 11 ononnoonlylyylylyy bbebebebbeelolooww,w,w,w,ww,aaaaaattttttach to thiiiss PPDF alalll docuummmememntnts anand informatatiooionn ththatatt VVVVVVeeendor deems coooooooonfnfidiennnenntital, and upload the cooonnsnoloidated ddocccuummmueenneetation. Regarararardlddess of thehe Option seselecteddd bbbelelowow,,thththhhisisiss fooofoforrmmrm musst t beebebbebbebee ccccccccoooomplpeted and uppppppplllollladadaddaddddededededdddd tototo ttttheh “Responseeeee AAAAttttaccacacchhhhmhents” sectcctctctioioion ofooooof the eBid dd SySySySyyststtememmmemmm eentitledd “Required d Confnfidientiality Claim Formrmmmmmmm.”.. Execution and submbmbmbmmmbmmisiisisisisiiionnononononnon of this form is tttthehehehehehhe sosoollelelelell indicator of whether Venddororrr cccconononononsissssders anyy Vendor Daatata connfifdential in the eveentttnt TTTTTTTIPIS receives a requueseseeseesset,t a PuPPblic Information Request,or subpoena. If TIPS receives a request,aanyny responsivve e doddooocucucucumemememmmeentnation not deemeeeedeee confidential by youuu thththhththhtrororrugh proper execution of OpOOppptitiionoonnnon 1111 oooffff f thhthisi fffororomm willl bbbbbe e e automatically y rerererreelelelleeleaassaas deededed. FFFor ininfofoformmatatatioiinnn nnn deddemed confififiddddeddntial by you through prprrpopoperrr exeexexxecceecc tutututiiiooioion n fofof OOOptptioion n 1 ofof thtis forrmmm,,TIIPSPSP will follllowow ppprroceeddudurers ofo conntrtrololling sstattuutet(s) )rerererrrgagagrddrrdininnninggggg g wwithholding that documentaatattioin annd d shshsalal not be lliaiablee for any y releassee ofo infnforormation reequired byby llaaw,iinncludiinngg Attorrneny GeGeneral opppinininion or court order. (VENDNDDDDDOROORORO MMMUSUST T COCOMPMPMLETE OONE OOF FF THE E TTWO OPTITIONOS ANAND D UPPLOLOADD IIIN N THE EEBIDID SSSYYSTEM)MM 237,21±'(6,*1$7,1*&&21),,,,,'('('171,$$$$$//// 0$7(5,$/6±<(69(1'25+$6$6 $$$$$$77777777$&+(' &21),'(17,$/0$7(5,$/6 (Confirm each bullet point and sign below) ƒVendor claims some Vendor Data confidential to the exxxtxxxxxenentt permitted by TGC Chapter 552 and other applicable law. 23233337,7,77,7,21212 ±::$,$$,,9(9(9(9(9(9(55555 222))2)&&&21212121),))),,,'(17,$/,7<±12 9(1'2255255+$+$+$+$+$6666 1212112111177777$7$77$&+('''''''&21),'(17,$/ 0$$7(7 5,$/$//////6666666 (Confirm each bullet point and signnnnnnnn bellowwwwwwwww)))) By signing for Option 2 below, VVenennndododododoodddr exxxxxxxxppprpessly waives any confidentiality claim for all Vendor DDatattttataaaaaa aa sssususussubmitted in relation to this proposal and resulting contract VeVendor confirms that uired by law. ___________________________________________________________ 230901 APG Technology Josh Fair Technology Group Manager josh.fair@apg.company 4825 140th Avenue North, Clearwater FL 33762 TIPS 230901 Audio Visual Equipment, Supplies, and Services APG Technology Product Name Product #Description Units description - (each, dozen, hour, day, etc) MSRP or Catalog Pricing % Discount (Greater than Minimum Discount offered in Attribute TIPS Price Example 1: Widget A 12345AB gadget part each $100.00 15.00%$85.00 Example 2: All Acme Product Line see Acme catalog located at www.Acme.com All Acme products available from our company see Acme catalog located at www.Acme.com 10.00% Example 3: All Acme Product Line Catalog pricing to be provided upon request All Acme products available from our company Catalog pricing to be provided upon request 10.00% If Vendor desires to list the "catalog pricing" of goods/items that you sell by line-item, you are welcome to do so here in Section “A” of Pricing Form 1. You are welcome to modify the columns and column titles as long as TIPS can identify the item’s name and “catalog price.” Please note that if you are awarded with this type of pricing submission, you will be able to update the pricing and add/remove items within the catagory as long as you honor any applicable discounts originally proposed. Specific discounts offered for any brand or item must be honored for the life of the contract. SECTION "A" - Providing “Catalog Pricing” through Line-Item Pricing TIPS PRICING FORM 1 - GOODS/ITEMS PRICING Option 1 - Discount-Off Catalog Method TIPS permits Vendors to utilize either or both of the two goods/items pricing proposal options (and sub-options) identified below with the “Discount-Off Catalog” option being much more optimal, usable, and preferred to the "Cost-Plus Markup Option." Vendor is welcome to propose either or both options, and with either option Vendor is able to update their pricing and add/remove items during the life of the contract. It is Vendor’s responsibility to ensure that all items listed, whether by description, product number, SKU, UPC or other, fall within the scope of this solicitation category. Please read the "Vendor Pricing Submission" portion of the solicitation document before submitting questions about this form to TIPS. This goods/items pricing proposal method is highly preferred over the “Cost-Plus Markup Method” because it is versatile and allows Vendor to efficiently add and update its goods/items pricing and does not automatically prohibit federal fund purchases. Vendor is asked in the attribute questions within the eBid System to propose a minimum discount off of their catalog pricing. Any discount from 0% to 100% is an appropriate response. Then, under this pricing proposal method, Vendor is permitted to provide its “Catalog Pricing” to TIPS in a number of ways, described in Section "A" and Section "B" below. Vendor's minimum discount will always be applied to TIPS "Catalog Pricing" provided herein. Product Name Product #Description Units description - (each, dozen, hour, day, etc)MSRP or Catalog Pricing % Discount (Greater than Minimum Discount offered in Attribute TIPS Price Alfatron Cameras, webcams, extenders.All products available from our company 10.00% Absen Billboard. Large Led Display. Digital Display. Led Billboards All products available from our company 10.00% AKG Microphones, headphones, wireless audio systems, and other audio products All products available from our company 10.00% AMX Networked AV, Presentation Switchers, Digital Media Switchers, Digital Switchers / Matrix, Workspace & Collaboration, User Interfaces, Device Control, AV Management Software All products available from our company 10.00% Analog Way Image processing solutions All products available from our company 10.00% Anchor Audio Best Portable PA System. Audio Solutions For Any Type Of Events, Schools, Universities. All products available from our company 10.00% APC Power Equipment & Accessories All products available from our company 10.00% Atlas Sound Audio solutions All products available from our company 10.00% AtteroTech Networked Audio All products available from our company 10.00% Insert Line-items below this line. You may add cells as needed. Audio Technica High quality headphones and microphones All products available from our company 10.00% Audio Visual Furniture (AVFI) AV furniture including podiums, lecterns, conference room tables, AV stands All products available from our company 10.00% Aurora Multimedia AV processors with scaling, multi- image rotation and more. All products available from our company 10.00% Barco High Performance, Professional Display Technology All products available from our company 10.00% Belden Wire and Cable Solutions All products available from our company 10.00% Berk-Tek Wire and Cable Solutions All products available from our company 10.00% BeyerDynamic Headphones, microphones & conference technology All products available from our company 10.00% Biamp Professional AV equipment. including conferencing, paging, and video. All products available from our company 10.00% Blonder Tongue Media distribution All products available from our company 10.00% C2G Wire and Cable Solutions All products available from our company 10.00% Canon Projectors & Displays All products available from our company 10.00% Casio Projectors All products available from our company 10.00% Chatsworth Product Inc (CPI)IT products and solutions All products available from our company 10.00% Chief Mounts & Accessories All products available from our company 10.00% Christie Visual, audio and collaboration solutions All products available from our company 10.00% Cisco IT, networking, and cybersecurity solutions All products available from our company 10.00% ClearOne Conferencing, collaboration, and networked streaming solutions. All products available from our company 10.00% Community Speakers & audio Solutions All products available from our company 10.00% Comprehensive Pro AV/IT connectivity products All products available from our company 10.00% Contemporary Research Professional HD over Coax encoder QAM Modulators All products available from our company 10.00% Corning Altos Wire and Cable Solutions All products available from our company 10.00% Crestron Audiovisual automation and integration All products available from our company 10.00% Crown Professional audio products All products available from our company 10.00% D&B Audiotechnik PA speakers and audio systems All products available from our company 10.00% Da-Lite Projection screens, tripod & mounting screens All products available from our company 10.00% Denon Consumer electronics All products available from our company 10.00% Digital Projection Projectors, lamps, LED Displays All products available from our company 10.00% Draper Projection screens, solar control, window shades, custom AV structures All products available from our company 10.00% EAW Loudspeakers All products available from our company 10.00% Elmo Classroom technology solutions: Document Cameras, Collaboration Devices, Audio Systems, Wireless Solution All products available from our company 10.00% Epson Projectors, screens, accessories All products available from our company 10.00% Erico Caddy Fixing, fastening and support products, Grounding, bonding, lightning protection and electrical rail connection solutions All products available from our company 10.00% Extron Professional AV All products available from our company 10.00% FSR Cable Management, Cables,Ceiling Solutions, Charging Solutions, Distribution Amplifiers, Fire Rated Solutions All products available from our company 10.00% General Cable Wire and Cable Solutions All products available from our company 10.00% Harman Audio innovations, design and analytics, cloud services and IoT solutions All products available from our company 10.00% Hitachi/Maxwell Projectors All products available from our company 10.00% Hubbell Premise Wiring Wire and Cable Solutions All products available from our company 10.00% InFocus Projectors, interactive displays, display wall processors, videoconferencing All products available from our company 10.00% JBL Speakers & audio Solutions All products available from our company 10.00% Jupiter Collaborative visualization technology All products available from our company 10.00% Kramer Professional AV All products available from our company 10.00% KSI Lecterns, AV Furniture, 2x2 Ceiling Speakers, Conference Tables, Credenzas, Carts and Custom Presentation Furniture All products available from our company 10.00% Leviton Wire and Cable Solutions All products available from our company 10.00% LG Displays All products available from our company 10.00% Liberty Wire and Cable Solutions All products available from our company 10.00% Lifesize Video conferencing solutions All products available from our company 10.00% Lightware DVI, HDMI and DisplayPort matrix switchers, signal extenders and accessories All products available from our company 10.00% Listen Technology ADA compliant audio systems All products available from our company 10.00% Lutron Energy saving dimmers and lighting control solutions All products available from our company 10.00% Mackie Professional Microphones. Headphones & Amplifiers. Audio Tools. 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Catalog Pricing is Included in Proposal If Vendor already has “Catalog Pricing” documents or files compiled, Vendor may check the cell to the right Place "X" in this cell if "Catalog Pricing is included in Proposal" is Vendor's selection. 2. Link to Catalog Pricing If Vendor already has “Catalog Pricing” published at an online location, Vendor may check the cell to Place link to your "Catalog Pricing" in this cell if "Link to Catalog" is Vendor's selection. If applicable, provide login infomration to online "Catalog Pricing" link SECTION "B" - Alternative Methods of Providing "Catalog Pricing" 3. Vendor Shall Provide “Catalog Pricing” Upon Request If Vendor does not have comprehensive “Catalog Pricing” documents or links readily available, Vendor may check the cell to the right ensuring that such required “Catalog Pricing” will be provided to TIPS upon request. Per the following example, this option is viable but may slow down the TIPS Sale process as follows. (Ex. Vendor is awarded and is making its first TIPS Sale to Sunny ISD, Sunny ISD sends its TIPS PO to TIPS for pricing compliance review. TIPS will then request that Vendor provide documentation of “Catalog Pricing” for the line items included in the PO before TIPS can process the PO and send to Vendor for fulfillment.) Please note that if you are awarded with this type of pricing submission, you will always be able to provide the most current pricing for each item within this category but you will still be required to honor any applicable di i i ll d X Cost-Plus Markup Method If Vendor desires to utilize this method, Vendor may enter its maximum markup percentage the cell Vendor's Percentage Markup: percentage markup in this cell if utilizing the "Cost-Plus Markup Method. Option 2 - Cost-Plus Markup Method This goods/items pricing proposal method is not recommended because many TIPS Members are prohibited from utilizing Vendors with a Cost-Plus Markup Pricing submission, especially when using federal funds. Vendor cannot be listed as federally compliant for TIPS purposes if Vendor utilizes this method. If Vendor has read through the entirety of the “Discount-Off Catalog Method” description above and has determined that none of those options are a possibility, then Vendor may use this method which requires that Vendor propose a maximum mark-up percentage in this proposal and then provide TIPS with proof of cost for each item at the Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0125 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Public Utilities Agenda Number: 6.13 SUBJECT/RECOMMENDATION: Approve a purchase order with Hadronex Inc. DBA SmartCover System located in Escondido, California, and the city of Clearwater Public Utilities for the purpose of using SmartCover software for online application of mapping and monitoring service of the wastewater system, from February 2, 2024 through January 31, 2026, in the amount of $74,236.65 pursuant to Clearwater Code of Ordinances Section 2.563(1)(a), Single Source, and authorize the appropriate officials to execute same. (consent) SUMMARY: City of Clearwater Wastewater Collections will use the SmartCover system renewal contract to continue to provide coverage for the online application of mapping and monitoring services at the City’s SmartCover locations. The SmartCover monitors manholes within the gravity system, having the immediate ability to provide notification of high-water levels, thereby helping to prevent sanitary sewer overflows within the system. The purchase order includes the ability to continue capturing data and reports of the SmartCover units, including rain data sensors within the system. It also covers sensors / batteries / material products / devices / hardware and extended warranties for all the SmartCover units currently located within our gravity system. This item will cause the City to exceed $100,000.00 in purchases with this vendor for this fiscal year, and therefore, pursuant to city code Sec. 2.554(1)(b), it must be approved by the city council. APPROPRIATION CODE AND AMOUNT: Funds are available in cost code 4211346-530300 Other Contractual Services. STRATEGIC PRIORITY: In furtherance of the Council’s Strategic Plan to achieve High Performing Government by maintaining public infrastructure through systematic management efforts, approval for an agreement is requested. Page 1 City of Clearwater Printed on 2/13/2024 Sole Source – Manufacturer Hadronex Inc. DBA SmartCover Systems Hadronex Inc. DBA SmartCover Systems 2110 Enterprise Street, Escondido, CA 92029 25009SD Rev E 02/2022 Customer Name Date Address City, State Zip This letter is to provide notification that Hadronex, Inc. (doing business as SmartCover® Systems™) herein known as “Company” with corporate offices located at 2110 Enterprise Street, Escondido, CA 92029, is the sole creator, manufacturer and marketer of a group of systems and products, including: the award winning SmartCover®; SmartFLOE™; SmartVault™; SmartWeir™; SmartClean®; SmartTank; SmartTrend®; SmartRain™; SmartTide™; UnderCover®; SubSonic®; H2Scents® and StreamWatch®. The SmartCover® family of products are both patented and proprietary, designed and manufactured by the Company to provide users with unique qualities and functions based on acquiring water level and/or flow data as well as other data in the sewer collection system or other structures with open channel flows, using ultrasonic, pressure or combined technology combined with embedded analytics and data fusion. The SmartCover® system, which acquires and transmits data through the Iridium® military grade satellite network, is immune to terrestrial communications interruptions caused by storms or hurricanes and provides 24/7 user access via a secure web browser and through a dedicated, secure user website. SmartCover® uniquely provides real-time, continuous monitoring capability powered by an engineered and proprietary long-life lithium thionyl chloride battery pack. It uniquely communicates with an embedded digital radio through the Iridium® satellite system assuring global, redundant and continuous coverage. Users acquire trend data via the patented and proprietary SmartTrend® analysis software tool which issues predictive “Advisories” on developing trends, “Alarms” for surcharges and intrusions and maintenance “Alerts” that monitor specific operational parameters system. All notifications provide information and resources enabling Sewer Intelligence® - effective, informed decision-making for corrective or preemptive action. Patent pending SmartRain™; StreamWatch® and SmartTide™ data services are available where users are presented a “multigraph view” for fast and easy comparison of the SmartCover® (level) or SmartFLOE™ (flow) data with local environmental data. SmartClean® provides advanced maintenance forecasting to reduce cost and risk. Mounted directly on the manhole cover, the patented SmartCover® configuration is designed to be installed with no confined space entry per OSHA CFR 1910.146(b). The manhole cover mounting also provides a real-time intrusion alarm when the manhole cover is opened, providing a unique capability to detect intrusions or entries into the manhole or hatch. Company solely provides ongoing professional services for management and security of data, software maintenance and upgrades, the user website interface and exercise of the Iridium Satellite communications system. These essential services directly enable users to have seamless, robust and ongoing access to real-time data from remote locations. Company is protected by the following US Patents: 7,589,630; 7,598,858; 7,944,352; 7,948,215; 8,607,654; 9,297,684; 9,482,568; 10,612,228 and 10,901,068. The systems are also protected by registered trademarks and international patents. Company also has a Madrid Treaty filing for its main trademark. We hope this information will satisfy your requirements and that it clearly demonstrates the special, patented, unique and proprietary features of our systems. Sincerely, Corey Williams, P.E. President/CEO, SmartCover Systems cwilliams@smartcoversystems.com City of Clearwater 10/13/2023 1650 N Arcturas Ave, Bldg A Clearwater, FL 33765-1945 Budget Quote Date 10/31/2023 Quote Number 7952 Bill To: City of Clearwater Public Utilities Attn: Caley Conard PO Box 4748 Clearwater, FL 33758 USA Ship To City of Clearwater 1650 N. Arcturas Ave. Bldg G Clearwater, FL 33765-1945 USA Attn: Michael Vacca P.O. No. Due Date 1/31/2024 Period Covered 2/1/2024-1/31/2026 Signature for Approval Total Terms and Conditions for this transaction: 1. Payment: Net 30 days 2. All pricing subject to change. 3. All hardware, rentals, software subscriptions and renewals may be subject to tax. 4. Taxes were calculated at the time of quote creation and may change at the time of invoice. 5. Customer is responsible for paying the appropriate taxes due at time of invoice. 6. SmartCover is not responsible for the loss of wireless communication or internet communications or any communications used in the operation of this system. 7. SmartCover is an advisory service only. As such, SmartCover is not responsible for any damage of any kind or from any cause whatsoever that may result from, in relation to, in connection with, due to, or as a result of the installation or operation of the system, including without limitation, equipment failure, or any consequential damages caused by, or resulting from, the use or installation of the SmartCover system. We appreciate your business! Hadronex, Inc. DBA SmartCover Systems 2110 Enterprise Street Escondido, CA 92029 USA Phone: 760-291-1980 Fax: 760-291-1982 Remit PO to orders@smartcoversystems.com or return this quote signed with PO number. Scan of PO is preferred. Sales Tax calculated by AVATAX Shown in the body of quote on the last page March 2023 Pricing Item Description Qty Rate Total ASM-RD-2R Renewal: SmartRain™ - Continued rain data service for one site.8 212.00 1,696.00 8328 Opal Sands SmartRain 8329 Thames St SmartRain 8330 Grovewood Ct SmartRain 8331 Countryside Blvd SmartRain 9125 Lakeview Rd SmartRain 9126 Stewart Blvd SmartRain 9127 McCormick Dr SmartRain 9128 Wood Dr SmartRain ASM-SC2R Renewal: SmartCover® – REQUIRED 26 786.00 20,436.00 PW-5C2R Renewal: Power Warranty: - PARTS ONLY 26 443.00 11,518.00 EW-SC2R Renewal: SmartCover® System™ Warranty- Covers all systems parts except PowerPack™- PARTS ONLY. 26 890.00 23,140.00 Page 1 Budget Quote Date 10/31/2023 Quote Number 7952 Bill To: City of Clearwater Public Utilities Attn: Caley Conard PO Box 4748 Clearwater, FL 33758 USA Ship To City of Clearwater 1650 N. Arcturas Ave. Bldg G Clearwater, FL 33765-1945 USA Attn: Michael Vacca P.O. No. Due Date 1/31/2024 Period Covered 2/1/2024-1/31/2026 Signature for Approval Total Terms and Conditions for this transaction: 1. Payment: Net 30 days 2. All pricing subject to change. 3. All hardware, rentals, software subscriptions and renewals may be subject to tax. 4. Taxes were calculated at the time of quote creation and may change at the time of invoice. 5. Customer is responsible for paying the appropriate taxes due at time of invoice. 6. SmartCover is not responsible for the loss of wireless communication or internet communications or any communications used in the operation of this system. 7. SmartCover is an advisory service only. As such, SmartCover is not responsible for any damage of any kind or from any cause whatsoever that may result from, in relation to, in connection with, due to, or as a result of the installation or operation of the system, including without limitation, equipment failure, or any consequential damages caused by, or resulting from, the use or installation of the SmartCover system. We appreciate your business! Hadronex, Inc. DBA SmartCover Systems 2110 Enterprise Street Escondido, CA 92029 USA Phone: 760-291-1980 Fax: 760-291-1982 Remit PO to orders@smartcoversystems.com or return this quote signed with PO number. Scan of PO is preferred. Sales Tax calculated by AVATAX Shown in the body of quote on the last page March 2023 Pricing Item Description Qty Rate Total 8311 Nursery Rd MH 317B7075 8312 Corona MH 289A2080 8313 Barrington Dr West MH 262A3020 8314 Montclair Park MH 253A2015 8315 Sherwood St MH 270B7075 8316 Harn Blvd MH 309B6075 8317 Ridge Ave MH 270B5005 8318 Nash St MH 290A4015 8319 Powderhorn Dr MH 252A3080 8320 Brattle Ln MH 178A3055 8321 Enterprise Rd MH233B5055 8323 Rosewood St MH 279A4115 8324 Highland Ave MH 270A3005 8325 SIN# 8325 SC 320042 8326 Gulf View Blvd MH 285A3110 8327 Stag Run MH 263B8040 9129 1480 Barry MH 307A1100 9130 1219 South Ford Harrison MH 305B5080 9131 610 Woodlawn St MH 313B7105 9132 409 East Shore Dr MH 267A4010 9133 1484 South Belcher Rd MH 316B7130 9134 2450 Drew St MH 290B5005 9135 1201 Gulf Blvd MH 303B7005 9136 Sheraton Sand Key MH 294A2035 9137 1846 Union St MH242A2090 9138 1751 N Highland MH 261A4095 ** Removed SIN: 8322 SIN# 8322 SC 0 (unit not longer) Per Mike Vacca. 11/16/2023 AR. Period Covered: 7/72024-1/31/2026 -19 Months ASM-SC2R Renewal: SmartCover® – REQUIRED 1 622.25 622.25 PW-5C2R Renewal: Power Warranty: - PARTS ONLY 1 350.70 350.70 EW-SC2R Renewal: SmartCover® System™ Warranty- Covers all systems parts except PowerPack™- PARTS ONLY. 1 704.58 704.58 Page 2 Budget Quote Date 10/31/2023 Quote Number 7952 Bill To: City of Clearwater Public Utilities Attn: Caley Conard PO Box 4748 Clearwater, FL 33758 USA Ship To City of Clearwater 1650 N. Arcturas Ave. Bldg G Clearwater, FL 33765-1945 USA Attn: Michael Vacca P.O. No. Due Date 1/31/2024 Period Covered 2/1/2024-1/31/2026 Signature for Approval Total Terms and Conditions for this transaction: 1. Payment: Net 30 days 2. All pricing subject to change. 3. All hardware, rentals, software subscriptions and renewals may be subject to tax. 4. Taxes were calculated at the time of quote creation and may change at the time of invoice. 5. Customer is responsible for paying the appropriate taxes due at time of invoice. 6. SmartCover is not responsible for the loss of wireless communication or internet communications or any communications used in the operation of this system. 7. SmartCover is an advisory service only. As such, SmartCover is not responsible for any damage of any kind or from any cause whatsoever that may result from, in relation to, in connection with, due to, or as a result of the installation or operation of the system, including without limitation, equipment failure, or any consequential damages caused by, or resulting from, the use or installation of the SmartCover system. We appreciate your business! Hadronex, Inc. DBA SmartCover Systems 2110 Enterprise Street Escondido, CA 92029 USA Phone: 760-291-1980 Fax: 760-291-1982 Remit PO to orders@smartcoversystems.com or return this quote signed with PO number. Scan of PO is preferred. Sales Tax calculated by AVATAX Shown in the body of quote on the last page March 2023 Pricing Item Description Qty Rate Total 10192 608 N Bayshore MH 283B8005 Period Covered: 9/1/2024-1/31/2026 - 17 month ASM-RD-2R Renewal: SmartRain™ - Continued rain data service for one site.1 150.16 150.16 10569 3230 San Pedro St SmartRain ASM-TD-2R Renewal: SmartTide™ - Continued tidal data service.2 150.16 300.32 Period Covered: 9/1/2024-1/31/2026 - 17 month 10567 Old Port Tampa 10568 Clearwater Beach Period Covered: 11/16/2024 -1/31/2026-15 Months ASM-RD-2R Renewal: SmartRain™ - Continued rain data service for one site. 5 132.49 662.45 10805 US 19 SmartRain 10806 Crest Lake Park SmartRain 10807 Gulf to Bay SmartRain 10808 Country Club Estates SmartRain 10809 Mandalay Ave SmartRain Period Covered: 11/16/2024-1/31/2026 -15 Months ASM-SC2R Renewal: SmartCover® – REQUIRED 5 491.25 2,456.25 PW-5C2R Renewal: Power Warranty: - PARTS ONLY 5 276.87 1,384.35 EW-SC2R Renewal: SmartCover® System™ Warranty- Covers all systems parts except PowerPack™- PARTS ONLY. 5 556.24 2,781.20 10800 Ream Wilson Trail/NE of Carpenter Field 10801 400 Larboard Way MH 267B5015 10802 Mandalay Ave/San Marco 10803 Seville Blvd. MH 300A4100 10804 25720 US 19 Period Covered: 6/23/2025-1/31/2026 -7 Months ASM-SC2R Renewal: SmartCover® – REQUIRED 13 229.25 2,980.25 PW-5C2R Renewal: Power Warranty: - PARTS ONLY 13 129.20 1,679.60 Page 3 Budget Quote Date 10/31/2023 Quote Number 7952 Bill To: City of Clearwater Public Utilities Attn: Caley Conard PO Box 4748 Clearwater, FL 33758 USA Ship To City of Clearwater 1650 N. Arcturas Ave. Bldg G Clearwater, FL 33765-1945 USA Attn: Michael Vacca P.O. No. Due Date 1/31/2024 Period Covered 2/1/2024-1/31/2026 Signature for Approval Total Terms and Conditions for this transaction: 1. Payment: Net 30 days 2. All pricing subject to change. 3. All hardware, rentals, software subscriptions and renewals may be subject to tax. 4. Taxes were calculated at the time of quote creation and may change at the time of invoice. 5. Customer is responsible for paying the appropriate taxes due at time of invoice. 6. SmartCover is not responsible for the loss of wireless communication or internet communications or any communications used in the operation of this system. 7. SmartCover is an advisory service only. As such, SmartCover is not responsible for any damage of any kind or from any cause whatsoever that may result from, in relation to, in connection with, due to, or as a result of the installation or operation of the system, including without limitation, equipment failure, or any consequential damages caused by, or resulting from, the use or installation of the SmartCover system. We appreciate your business! Hadronex, Inc. DBA SmartCover Systems 2110 Enterprise Street Escondido, CA 92029 USA Phone: 760-291-1980 Fax: 760-291-1982 Remit PO to orders@smartcoversystems.com or return this quote signed with PO number. Scan of PO is preferred. Sales Tax calculated by AVATAX Shown in the body of quote on the last page March 2023 Pricing Item Description Qty Rate Total EW-SC2R Renewal: SmartCover® System™ Warranty- Covers all systems parts except PowerPack™- PARTS ONLY. 13 259.58 3,374.54 Period Covered: 6/23/2025-1/31/2026 -7 Months 12047 1001 N MLK Jr MH 269A4115 12044 1115 Pinellas Street MH306A3080 12054 115 N Duncan MH 288B7005 12051 212 David Ave MH 291B6030 12053 2246 Gulf to Bay 290A2120 12046 2346 DRUID 299A4010 12049 2690 Drew St MH 282A2120 12048 3030 Enterprise Rd East MH 323A2085 12045 701 South Madison MH 296A3100 12050 901 Fairwood Ave. MH 282A3005 12055 Douglas Ave MH 269B6060 12052 Imperial Lake & MH 318A1025 12043 Sairwood Ave 282A3015 Total sales tax calculated by AvaTax 0.00 0.00 0.00%0.00 Page 4 _____________________________________ $74,236.65 Real-Time Satellite Remote Infrastructure Monitoring Solutions 2110 Enterprise Street | Escondido, CA | 92029 SmartCoverSystems.com SmartCover® Renewals What do you receive with your ongoing services? Active Site Management (ASM) – Required Active Site Management, a comprehensive service required for remote operation of the SmartCover system, includes the following:  Two-way communication through the Iridium satellite network (i.e. NOT cell based).  Technical telephone, email and chat support from SmartCover’s live Customer Service Team from 7:00 AM to 5:00 PM PT.  Secure password protected cloud-based software with hosting of unlimited customer data.  Complete maintenance of all cloud-based software with regular feature updates and upgrades  Automated notifications for Alarms, Advisories and Alerts issued to customer defined personnel via email and/or text message.  Automated monitoring of the proper operation of installed systems, including battery voltage, radio signal strength, and two-way communication.  Access to analytical tools that can assess data trends, inflow and infiltration, identify blockages, potential overflows, odor areas, etc.  FREE iOS and Android Mobile App  Coordination of the appropriate service to repair your system with you or your local service agent or dealer, including warranty parts replacements. Warranty Services – Options SmartCover provides warranties for both system components and batteries to allow you to actively maintain your system throughout the life of your program. Parts and batteries will be delivered as scheduled without the need to produce additional purchase orders or incur freight charges. Should a component fail as a result of a defect in material or workmanship, SmartCover will replace the component. For all valid warranty claims, SmartCover shall pay ground freight charges to and from the customer. This warranty does not cover damage or repairs or replacements by any cause beyond the control of SmartCover, including acts of nature, improper use, lack of proper maintenance, vandalism, or unauthorized repair. Labor to replace parts and batteries is not covered. Extended System Parts Warranty The standard Extended Warranty covers the following products:  SmartCover® E-Box (System Controller)  Sensor & Cable (e.g. SubSonic®, H2Scents®, etc.)  Antenna (E-square, E-Dot or Helical)  Bracket (Complete) PowerPack Parts Warranty The standard extended warranty covers the replacement PowerPack – 5 cell battery. Ground freight charges to the customer are also included. Local disposal of used batteries is the responsibility of the customer. THIS NUMBER MUST APPEAR ON ALL INVOICES, PACKAGES AND SHIPPING PAPERS. Purchase Order # Purchase Order is subject to standardTermsand Conditions posted atwww.myclearwater.com/purchaseorder-TandC BILL TO Purchase Order VENDOR SHIP TO Vendor Email Delivery Contact Date Ordered Date Required Contract Number Department/Location Vendor No. Payment Terms Item#Description/PartNo QTY UOM Unit Price Extended Price By:Procurement Manager Page 1 of 1 24000312PUBLIC UTILITIES - ADMIN1650 N ARCTURAS AVEBLDG CCLEARWATER, FL 33765Phone: 727-562-4960 HADRONEX INC SMARTCOVER SYSTEMS2100 ENTERPRISE STESCONDIDO,CA 92029 PUBLIC UTILITIES - ADMIN 1650 N ARCTURAS AVEBLDG CCLEARWATER, FL 33765 Phone: 727-562-4960 12/15/2023 PUB UTIL 204497 30 >FOB DESTINATION unless otherwise indicated>DISCOUNT (if shown) reflects payment terms 1 EA44.0 $30,800.00$700.00LABORWARRANTY: SMARTCARE SERVICE: SYSTEMTROUBLESHOOTINGAND ROUTING MAINTENANCE OF ALLINSTALLED SMARTCOVER SYSTEMS, ONE-YEAR 2 EA5.0 $2,500.00$500.00INSTALLATION COMPLETED BY TRAINED SMARTCOVERTECH. 3 EA10.0 $6,500.00$650.00RELOCATIONAND INSTALLATION OF ANY UNIT BYSMARTCOVERTECH PER QUOTE DATED 11/16/2023 PLEASE EMAIL INVOICES TO:PUACCOUNTING@MYCLEARWATER.COM Total Ext. Price $39,800.00PO TOTAL $39,800.00 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0182 Agenda Date: 2/15/2024 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: City Attorney Agenda Number: 6.14 SUBJECT/RECOMMENDATION: Approve a Legal Services Agreement between the City and Bush Graziano Rice and Hearing, P.A. for the legal representation in the matter of Nathaniel Brooks v. City of Clearwater and Joseph Roseto, Civil Action No. 8:21-CV-02967-SDM-TGW, and authorize the appropriate officials to execute same. (consent) SUMMARY: The City of Clearwater was served with a lawsuit alleging that Mr. Brooks’ civil rights were violated by events that occurred between 2014 and 2018. The Code of Ordinances requires the City to protect and defend both current and former employees in any civil action or proceeding in any state or federal court arising out of any alleged act or omission which occurred or is alleged in the complaint to have occurred while the employee was acting within the scope of his public employment or duties. Mr. Roseto was the former HR Director and named as a co-defendant with the City. The claims against Mr. Roseto were dismissed in December 2023. The City Attorney initially assigned defense of this lawsuit to the law firm of GrayRobinson, P.A., with Gregory Hearing, Esq. being the lead attorney. In October 2023, Mr. Hearing began working for the law firm of Bush Graziano Rice & Hearing, P.A., and the City continued to use the services of Mr. Hearing. Due to the ongoing litigation, the case involving multiple defendants (City and Mr. Roseto), and the likelihood of a week-long jury trial, it is necessary to increase the budget. This agreement is for $115,000.00, which includes services through trial. This agreement is exempt from bidding requirements pursuant to Section 2.563(1)(g), Clearwater Code of Ordinances. APPROPRIATION CODE AND AMOUNT: Funds are available in cost code 0109600-530100, Professional Services, to fund this contract. Page 1 City of Clearwater Printed on 2/13/2024 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0114 Agenda Date: 2/15/2024 Status: Public HearingVersion: 1 File Type: Action ItemIn Control: Parks & Recreation Agenda Number: 7.1 SUBJECT/RECOMMENDATION: Approve a Management Agreement between the City of Clearwater (City) and the Clearwater Community Sailing Center Association, Inc. (Sailing Center Association) for use of the building and property located at 1001 Gulf Boulevard from March 1, 2024 through February 28, 2029 and authorize the appropriate officials to execute same. SUMMARY: Staff recommends that the City enter into this Management Agreement with the Sailing Center Association, a 501c3 nonprofit organization, where the Sailing Center Association will manage the premises of the City at 1001 Gulf Boulevard. The City and the Sailing Center Association initially entered into an agreement in 2002, and since then, the City and Sailing Center Association worked together to offer services that benefit the community. The Sailing Center Association provides local residents and visitors a variety of services including providing safe, enriching, and affordable sailing opportunities for all ages and abilities. The Sailing Center Association will pay rent of $2,000 monthly to the City with a 5% increase to be added to the rent payment on March 1st of each year of this Agreement, beginning on March 1, 2025. The City may terminate this Agreement for any municipal need by providing 60 days written notice. The City will be responsible for the maintenance of foundation, outer walls, roof, piers, docks, life cycle replacement of the heating/air-conditioner system, and other major capital improvements required for the premises. The Sailing Center Association will be responsible for routine daily maintenance of the facility and minor repairs to bathrooms, hallways, rental rooms, offices, lights, etc. The Sailing Center Association is also responsible for all day-to-day operations of the center including programming of the facilities in accordance with their business plan made a part of this Agreement. APPROPRIATION CODE AND AMOUNT: N/A STRATEGIC PRIORITIES: In approving this lease agreement, as noted above, the City is accomplishing Objectives 1.3, adopting responsive levels of service for public facilities and amenities, and identifying resources required to sustain that level of service; 2.1, strengthening public-private initiatives that attract, develop, and retain diversified business sectors; 2.2, cultivating a business climate that welcomes entrepreneurship; and 2.3, promoting Clearwater as a premier destination for cultural experiences and tourism. Page 1 City of Clearwater Printed on 2/13/2024 1 CLEARWATER COMMUNITY SAILING CENTER MANAGEMENT AGREEMENT THIS MANAGEMENT AGREEMENT entered into on this February 15, 2024, by the City of Clearwater, Florida (“City”) and Clearwater Community Sailing Association, Inc., (“Manager”). WHEREAS, the City owns the real property and improvements consisting of approximately 3,658 square feet, located at 1001 Gulf Boulevard, Clearwater, FL 33767, hereinafter referred to as the “Clearwater Community Sailing Center”; and two (2) additional tracts of land, all of which located in Clearwater, Florida. Such property is more particularly described in Exhibit A, attached hereto and incorporated by reference as part of this Agreement. Such property shall hereinafter be referred to as the "Premises"; and WHEREAS, the Manager agrees to manage the Premises under the terms and conditions described in this Management Agreement; and WHEREAS, the Parties have previously and continuously entered into agreements for the management of the Premises since 2002; and WHEREAS, the Parties mutually desire to enter into a new agreement for the management of the Premises; and NOW, THEREFORE, the Parties hereto agree that the above terms, recitals, and representations are true and accurate and are incorporated herein by reference, and the Parties further agree as follows: 1. MANAGEMENT TERM The term of this Agreement shall be for a period of five (5) years, beginning on March 1, 2024, and ending on February 28, 2029. This Agreement shall supersede all prior management agreements. The City, in addition to any other right of termination as set forth herein, may terminate this Management Agreement for any municipal need as determined by the City Council, by providing sixty (60) days written notice. Notwithstanding any provision to the contrary, in the event the Parties have not memorialized in writing the renewal or termination of this Management Agreement prior to the expiration date, this Management Agreement shall continue on a month-to-month basis in accordance with the existing terms and conditions, until such time as this Management Agreement is renewed or terminated in writing as provided for herein. 2 2. RENT. Base rent: Manager agrees to pay the City as rent during the initial term of this Agreement the sum of twenty-four thousand dollars ($24,000.00) annually, payable in equal monthly installments of two thousand dollars ($2,000.00) per month, and payable in advance at the beginning of each successive monthly rental period. A five percent (5%) increase will be added to the rent payment on March 1st of each year of this Agreement, beginning on March 1, 2025. Additionally, Manager shall pay sales tax on all taxable collected payments. Manager shall pay rent and any additional rent as hereinafter provided to City at such place as City may designate in writing, without demand and without counterclaim, deduction, or setoff. 3. SECURITY DEPOSIT. Manager deposited with City the sum of $1,000.00 as a security deposit under the prior Management Agreement. On March 1, 2024, the Manager shall pay an additional $1,000.00 as a security deposit in connection with this Agreement. The City will hold the security deposit ($2,000.00) for the full and faithful performance by Manager under the terms and conditions of this Agreement. The security deposit, without interest, shall be returned to Manager withing 30 days after the expiration or termination of this Agreement, provided Manager has fully performed hereunder. The City shall have the right to apply any part of the security deposit to cure any default of Manager, and if the City does so, Manager shall upon demand deposit with the City the amount so applied so that City shall have the full deposit on hand at all times during the term of this Agreement. 4. USE OF PREMISES The P remises, as described in Exhibit A, are to be used by Manager solely for the purposes and in the manner set forth in the business plan (Exhibit B), which is attached hereto and incorporated by reference, subject to the City's reserved right to issue "fishing" permits allowing holders thereof to use specifically identified areas of the managed premises for fishing, subject to reasonable rules and regulations established by manager and approved by City. No other use of the Premises is allowed without the written consent of the City. 5. UTILITIES Water, sewer, electric and all other utilities of any kind shall be billed directly to Manager and are or shall be individually metered for the subject premises. All deposits for such utilities shall be the sole responsibility of Manager. 6. BUILDING AND COMMON AREA MAINTENANCE AND PROPERTY TAXES Manager shall be responsible for routine building maintenance. The routine maintenance of the Property's common areas, such as but not limited to, hallways, bathrooms, rental rooms, offices, etc., shall be the responsibility of Manager. If Manager fails to maintain the Property's 3 common areas in a satisfactory manner, seven (7) calendar days after the City has provided Manager written notice of the City's dissatisfaction with the Property's common area maintenance, and if the maintenance of the common areas has not improved to standard amenable solely to the City within the seven (7) calendar days after receipt of such notice, then at the City's sole discretion, the City may procure maintenance services for such common areas on Manager's behalf. The cost of which, shall be the responsibility of Manager. The Manager is responsible for paying the property taxes if applicable. 7. OBSERVANCE OF LAWS AND ORDINANCES Manager agrees to observe, comply with and execute promptly at its expense during the term hereof, all laws, rules, requirements, orders, directives, codes, ordinances and regulations of governmental authorities and agencies and of insurance carriers which relate to its use or occupancy of the Premises. 8. ASSIGNMENT OR SUB-AGREEMENT Manager shall not, without first obtaining the written consent of City, assign, mortgage, pledge, or encumber this Agreement, in whole, or in part, or sublet the premises or any part thereof. The City expressly covenants that such consent to sublet shall not be unreasonably or arbitrarily refused. This covenant shall be binding on the legal representatives of Manager, and on every person to whom Manager's interest under this Agreement passes by operation of law, but it shall not apply to an assignment or subletting to the parent or subsidiary of a corporate manager or to a transfer of the agreement hold interest occasioned by a consolidation or merger involving such manager. If the Premises are sublet or occupied by anyone other than M anager, and M anager is in default hereunder, or if this M anagement Agreement is assigned by the Manager, the City may collect rent from the assignee, subtenant, or occupant, and apply the net amount collected to the rent herein reserved. No such collection shall be deemed a waiver of the covenant herein against assignment and subletting, or the acceptance of such assignee, subtenant, or occupant as manager, or a release of manager from further performance of the covenants herein contained. 9. ALTERATIONS AND IMPROVEMENTS Manager shall not make any structural alterations or modifications or improvements which are part of the managed property without the written consent of the City, and any such modifications or additions to said property shall become the property of the City upon the termination of this Agreement or, at City's option, the Manager shall restore the managed property at Manager's expense to its original condition. The restrictions of this paragraph shall not apply to maintenance of the managed property but shall apply to any change which changes the architecture or purpose of the property or which changes any of the interior walls of the improvements or which annexes a fixture to any part of the managed property which cannot be removed without damage thereto. In the event Manager desires to make any alterations 4 or modifications, written notice shall be given to the City. Unless the City objects to such proposals by notice to Manager within twenty (20) days after written notice from Manager, the proposal shall be deemed approved. Manager shall have no power or authority to permit mechanic's or materialmen's liens to be placed upon the managed property in connection with maintenance, alterations, or modifications. Manager shall, within fifteen (15) days after notice from City, discharge any mechanic's liens for materials or labor claimed to have been furnished to the Premises on Manager's behalf. Not later than the last day of the term, Manager shall, at M anager's expense, remove all of Manager's personal property and those improvements made by Manager which have not become the property of City, including trade fixtures and the like. All property remaining on the Premises after the last day of the term of this Agreement shall be conclusively deemed abandoned and may be removed by City, and Manager shall reimburse City for the cost of such removal. 10. RISK OF LOSS All personal property placed or moved in the Premises shall be at the risk of the Manager or owner thereof. The City shall not be responsible or liable to the Manager for any loss or damage that may be occasioned by or through the acts or omissions of persons occupying adjoining premises or any part of the premises adjacent to or connected with the premises hereby managed or any part of the building which the managed premises are a part of or any loss or damage resulting to the manager or its property from bursting, stopped up or leaking water, gas, sewer or steam pipes unless the same is due to the negligence of the City, its agents, servants or employees. 11. RIGHT OF ENTRY The City, or any of its agents, shall have the right to enter said Premises during all reasonable hours, to examine the same to make such repairs, additions or alterations as may be deemed necessary for the safety, comfort, or preservation thereof, or of said building, or to exhibit said Premises. The right of entry shall likewise exist for the purpose of removing placards, signs, fixtures, alterations or additions, which do not conform to this Agreement. 12. RESTORING PREMISES TO ORIGINAL CONDITION Except those repairs previously communicated by Manager to City, Manager represents that the premises managed are in good, sanitary, and tenantable condition for use by Manager. Manager's acceptance or occupancy of the managed premises shall constitute recognition of such condition. Except for those repairs previously communicated, Manager hereby accepts the premises in the condition they are in at the beginning of this Agreement and agrees to maintain said premises in the same condition, order, and repair as they are at the commencement of said term, and to return the premises to their original condition at the expiration of the term, excepting only reasonable wear and tear arising from the use thereof under this Agreement. The Manager agrees to make good to said City immediately upon demand, any damage to water 5 apparatus, or electric lights or any fixture, appliances, or appurtenances of said premises, or of the walls or the building caused by any act or neglect of Manager or of any person or persons in the employ or under the control of the Manager. 13. INSURANCE Manager agrees to comply with all terms, provisions and requirements contained in Exhibit C attached hereto and made a part hereof as if said document were fully set forth at length herein. 14. MAINTENANCE City shall keep the foundation, outer walls, roof and buried conduits of the premises, including existing buildings, piers, and docks in good repair, except that the City shall not be called on to make any such repairs occasioned by the negligence of the Manager, its agents, express or implied invitees, or employees. City shall maintain the city owned property outside the fence from the sailing center building up to the bridge, while the Manager will be responsible for the upkeep of the property within the fenced in area. Manager shall keep the inside of said premises and the interior doors, windows, and window frames of said premises in good order, condition and repair and shall also keep the premises in a clean, sanitary, and safe condition in accordance with law and in accordance with all directions, rules and regulations of governmental agencies having jurisdiction. Manager shall be responsible for providing all light bulbs used on the premises. The plumbing facilities shall not be used for any other purposes than that for which they are constructed, and no foreign substances of any kind shall be thrown therein, and the expense of any breakage, stoppage or damage resulting from the violation of this provision shall be borne by the Manager. Routine maintenance of the heating and air conditioning system and plumbing facilities shall be under the control of the Manager, and Manager agrees that all routine operation, upkeep, and repairs will be at Manager's expense, except where the repairs shall be caused by the negligence or misuse by City or its employees, agents, invitees, or licensees, or by catastrophic failure, or in the event of expected life cycle replacement. In the event City pays any monies required to be paid by Manager hereunder, City shall demand repayment of same from the Manager and the Manager shall make payment within ten (10) days of receipt of said demand. Manager's failure to make such repayment within the ten (10) day period shall constitute default under the terms of this Agreement. City will assume responsibility for life cycle replacement of the heating/air-conditioning system, provided routine monthly maintenance has been performed. City will assume responsibility for life cycle replacement of the elevator, provided routine monthly maintenance has been performed. 6 15. DESTRUCTION OF PREMISES In the event that the building should be totally destroyed by fire, earthquake or other cause, to such an extent that it cannot be rebuilt or repaired within sixty (60) days after the date of such destruction, this Management Agreement shall be terminated. In the event that the building should be partially damaged by fire, earthquake or other cause, but only to such an extent that it can be rebuilt or repaired within sixty (60) days after the date of such destruction, the Management Agreement shall be void or voidable, but not terminated, except as otherwise provided herein. If the City intends to rebuild or repair the premises, it shall, within fifteen (15) days after the date of such damage, give written notice to Manager of the intention to rebuild or repair and shall proceed with reasonable diligence to restore the building to substantially the same condition in which it was immediately prior to the destruction. However, City shall not be required to rebuild, repair, or replace any improvements or alterations made by Manager within the building. During the period of rebuilding or repairing, there shall be no diminution of rents. If, after rebuilding or repairing has commenced, such rebuilding or repairing cannot be completed within sixty (60) days after the date of such partial destruction, the City may either terminate the agreement or continue with the agreement with a proportional rent rebate to Manager. If City undertakes to rebuild or repair, Manager shall, at its own expense, restore all work required to be done by such manager under this Agreement. 16. EMINENT DOMAIN If the whole or any part of the premises hereby managed shall be taken by any public authority under power of eminent domain, then the term of this Management Agreement shall cease on the part so taken from the date title vests pursuant to such taking, and the rent and any additional rent shall be paid up to that day, and if such portion of the demised premises is so taken as to destroy the usefulness of the premises for the purpose for which the premises were managed, then from that day the Manager shall have the right to either terminate this Management Agreement or to continue in possession of the remainder of the same under the terms herein provided, except that the rent shall be reduced in proportion to the amount of the premises taken. The Parties agree that the Manager shall not be entitled to any damages by reason of the taking of this Agreement or be entitled to any part of the award for such taking, or any payment in lieu thereof. 17. SUBORDINATION This Agreement and the rights of the Manager hereunder are hereby made subject and subordinate to all bona fide mortgages now or hereafter placed upon the said premises by the City and any other owner provided, however, that such mortgages will not cover the equipment and furniture or furnishings on the premises owned by the Manager. The Manager further agrees to execute any instrument of subordination, which might be required by mortgagee of the city. 7 18. DEFAULT; REMEDIES (a) The Manager further covenants that, if default shall be made in the payment of rent, or any additional rent, when due, or if the Manager shall violate any of the other covenants of this Agreement and fail to correct such default within fifteen (15) days after a written request by the City to do so, then the City may, at its option, deem this A greement terminated, accelerate all rents and future rents called for hereunder and Manager shall become a tenant at sufferance, and the City shall be entitled to obtain possession of the premises as provided by law. (b) In case the managed property shall be abandoned, as such term is defined by Florida Statutes, the City, after written notice as provided by Florida Statutes to the Manager, City may (i) re-enter the premises as the agent of the manager, either by force or otherwise, without being liable to any prosecution or claim therefore, and may relet the managed property as the agent of the manager and receive the rent therefore and apply the same to the payment of such expenses as City may have incurred in connection with the recovery of possession, reduction, refurbishing or otherwise changing or preparing for reletting, including brokerage and reasonable attorney's fees. Thereafter, it shall be applied to the payment of damages in amounts equal to the rent hereunder and to the cost and expenses of performance of the other covenants of Manager as provided herein; or (ii) the City may, at its option, terminate this Agreement by giving the Manager fifteen (15) days' written notice of such intention served upon the Manager or left upon the managed property, and the term hereof shall absolutely expire and terminate immediately upon the expiration of said fifteen (15) day period, but the Manager shall nevertheless and thereafter be liable to the City for any deficiency between the rent due hereunder for the balance of the term of this Agreement and the rent actually received by City from the managed property for the balance of said term. (c) The City, at its option, may terminate this Agreement as for a default upon the occurrence of any or all of the following events: an assignment by Manager for the benefit of creditors; or the filing of a voluntary or involuntary petition by or against Manager under any law for the purpose of adjudicating manager bankruptcy; or for reorganization, dissolution, or arrangement on account of or to prevent bankruptcy or insolvency; or the appointment of a receiver of the assets of Manager; or the bankruptcy of the Manager. Each of the foregoing events shall constitute a default by Manager and breach of this Agreement. 19. MISCELLANEOUS (a) The City shall have the unrestricted right of assigning this Agreement at any time, and in the event of such assignment, the City shall be relieved of all liabilities hereunder. (b) This contract shall bind the City and its assigns or successors, and the Manager and assigns and successors of the Manager. 8 (c) It is understood and agreed between the Parties hereto that time is of the essence of this Agreement, and this applies to all terms and conditions contained herein. (d) It is understood and agreed between the Parties hereto that written notice sent by certified or registered mail, or hand delivered to the Manager’s office shall constitute sufficient notice to the Manager, and written notice sent by certified or registered mail or hand delivered to the office of the City shall constitute sufficient notice to the City. (e) The rights of the City under this Agreement shall be cumulative, and failure on the part of the City to exercise promptly any rights given hereunder shall not operate to forfeit any of the said rights. (f) It is hereby understood and agreed that manager shall use no signs in connection with the premises hereunder, except inside the building, which signs shall be subject to the prior approval of the City. All signage must comply with City ordinances. (g) It is understood that no representations or promises shall be binding on the Parties hereto except those representations and promises contained herein or in some future writing signed by the party making such representations or promises. (h) It is hereby agreed that if any installment of rent or any other sum due from Manager is not received by City within five (5) days after such amount shall be due, Manager shall pay to City a late charge equal to five percent (5%) of such overdue amount. The City shall not be required to accept any rent not paid within five (5) days subsequent of the date when due absent the simultaneous payment of this late charge. The requirement for a late charge set out herein shall not be construed to create a curative period or a grace period for the timely payment of rent. (i) Consumption of alcoholic beverages is to be confined to the fenced-in area of the Sailing Center, with appropriate signage and enforcement to prevent alcoholic beverages from being removed from the premises. (j) The sale of alcoholic beverages is permitted and must be in accordance with applicable City Code of Ordinances and Florida State law. Manager agrees to obtain all necessary permits and licenses in accordance with applicable City Code of Ordinances and Florida State law. (k) The Manager shall submit an annual report of all operations, including but not limited to, number of classes held, number of participants served, number of members, programs conducted, races held, budget including expenses, revenue, and capital expenditures. The City reserves the right to require a certified public accountant audit at any time during the term of the lease. 9 20. SUBROGATION The City and M anager agree that each will cause its policies of insurance for fire and extended coverage to be so endorsed as to waive any rights of subrogation which would be otherwise available to the insurance carriers, by reason of any loss or damage to the managed property or property of City. Each party shall look first to any insurance in its favor before making any claim against the other party. Nothing contained herein shall in any way be considered or construed as a waiver or re-agreement by the City of any and all of the other covenants and conditions contained in this Agreement to be performed by the Manager. 21. PARKING SPACES Manager shall have the right to use and control any and all non-metered legal parking spaces/areas on or about the managed premises subject to the needs of the City for special events deemed necessary for official city business as depicted by Parking Area 1 shown in Exhibit D Parking Area Map. All metered parking spaces/areas depicted by Parking Area 3 in Exhibit D are under the exclusive use and control of the city; provided, however, that the city will attempt to accommodate Manager for parking at metered parking spaces/areas during Manager’s special events and such accommodation will not be unreasonably withheld. The city agrees to cooperate with Manager in obtaining any and all permits for use and/or construction of parking spaces/areas within the bounds of the management agreement area. The City acknowledges the importance of the 56 non-metered parking spaces and the unpaved parking area between the non-metered and metered parking areas (the “CCSC Parking Space” depicted by Parking Area 2 in Exhibit D) to the successful operation of the Clearwater Community Sailing Center. The city agrees it will consult with Manager prior to proposing the conversion of any of CCSC Parking Space to metered spaces and the City will be accommodating and reasonable with respect to the needs of the Clearwater Sailing Center for non-metered parking spaces in any such proposal. 22. INDEMNIFICATION The Manager shall act as an independent contractor and agrees to assume all risks of providing the program activities and services herein agreed and all liability thereof, and shall defend, indemnify, and hold harmless the City, its officers, agents, and employees from and against any and all claims of loss, liability, and damages of whatever nature, to persons and property, including, without limiting the generality of the foregoing, death of any person and loss of the use of any property, except claims arising from the negligence or willful misconduct of the City or City's agents or employees. This includes, but is not limited to, matters arising out of or claimed to have been caused by or in any manner related to the Manager's activities or those of any approved or unapproved invitee, contractor, subcontractor, or other person approved, authorized, or permitted by the Manager in or about its premises whether or not based on negligence. Nothing contained herein shall be construed as a waiver of any immunity from or 10 limitation of liability the City may be entitled to under the doctrine of sovereign immunity or section 768.28, Florida Statutes. Manager agrees to pay on behalf of the City, and to pay the cost of the City's legal defense, as may be selected by the City, for all claims described in this section. Such payment on behalf of the City shall be in addition to any and all other legal remedies available to the City and shall not be considered to be the City's exclusive remedy. This section shall survive the termination of this Agreement. 23. “AS IS” CONDITION The Manager accepts the managed premises on an "as is" basis, and City shall have no obligation to improve or remodel the managed premises, except as set forth above at paragraph 14. 24. CONSTRUCTIVE EVICTION Manager shall not be entitled to claim a constructive eviction from the premises unless Manager shall have first notified City in writing of the condition or conditions giving rise thereto and, if the complaints be justified, unless City shall have failed within a reasonable time after receipt of such notice to remedy such conditions. 25. CLEAN UP EXPENSES Extraordinary expenses for cleanup or trash removal for major regattas or non-routine functions shall be the expense of the Manager. 26. SEVERANCE The invalidity or unenforceability of any portion of this Agreement shall in nowise affect the remaining provisions and portions hereof. 27. CAPTIONS The paragraph captions used throughout this Agreement are for the purpose of reference only and are not to be considered in the construction of this Agreement or in the interpretation of the rights or obligations of the parties hereto. 28. NO HAZARDOUS MATERIALS The Manager herewith covenants and agrees that no hazardous materials, hazardous waste, or other hazardous substances will be used, handled, stored, or otherwise placed upon the property or, in the alternative, that such materials, wastes or substances may be located on the property, only upon the prior written consent of the City hereunder, and only in strict accord and compliance with any and all applicable. state and federal laws and ordinances. In the 11 event such materials are utilized, handled, stored, or otherwise placed upon the property, manager expressly herewith agrees to indemnify and hold City harmless from any and all costs incurred by City or damages as may be assessed against City in connection with or otherwise relating to said hazardous materials, wastes or substances at any time, without regard to the term of this Agreement. This provision shall specifically survive the termination hereof. 29. CONFORMANCE WITH LAWS Manager agrees to comply with all applicable federal, state, and local laws during the life of this Agreement. Manager agrees to obtain all necessary permits and licenses in accordance with applicable City Code of Ordinances and Florida State law. 30. ATTORNEY’S FEES In the event that either party seeks to enforce this Agreement through attorneys at law, then the parties agree that each party shall bear its own attorney fees and costs. 31. GOVERNING LAW The laws of the State of Florida shall govern this Agreement, and any action brought by either party shall lie in Pinellas County, Florida. 32. RADON GAS The following notice is given to comply with Section 404.056(5), Florida Statutes: Radon is a naturally occurring radioactive gas that, when it has accumulated in a building in sufficient quantities, may present health risks to persons who are exposed to it over time. Levels of radon that exceed federal and state guidelines have been found in buildings in Florida. Additional information regarding radon and radon testing may be obtained from your county public health unit. 33. FORCE MAJEURE This Agreement and the obligation of Manager to pay rent and additional rent hereunder and to perform all of the other covenants and agreements hereunder on part of Manager to be performed shall not be affected, impaired or excused because City is unable or delayed in supplying any service, or is unable to make or is delayed in making any repairs, additions, alterations or decorations, or is unable to supply or is delayed in supplying any equipment or fixtures, if City is prevented or delayed from so doing by reason of a strike or labor trouble, or governmental preemption in connection with a National Emergency or in connection with any rule, order or regulation of any department or subdivision thereof or of any governmental agency, or by reason of the condition of supply and demand which have been or are affected by war or other emergency, or by any Act of God or other condition beyond the control of City. 12 34. PUBLIC RECORDS. This Agreement is subject to the Public Records Law of the State of Florida, including Chapter 119, Florida Statutes. Manager agrees and acknowledges that any books, documents, records, correspondence or other information kept or obtained by City, or furnished by Manager to City, in connection with this Agreement or the services contemplated herein, and any related records, are public records subject to inspection and copying by members of the public pursuant to applicable public records law, including Chapter 119, Florida Statutes. City may terminate this Agreement at any time for Manager’s refusal to allow public access to all documents, papers, letters, materials subject to the provisions of Chapter 119, Florida Statutes, and made or received by either party in conjunction with this Agreement. IN WITNESS WHEREOF, the City and Manager have caused this instrument to be signed by their respective duly authorized officers and dated below. Clearwater Community Sailing Association, Inc. By: Print Name: Title: Date: _________________________________ CITY OF CLEARWATER, FLORIDA ___________________________ ________________________________ Brian Aungst Sr. Jennifer Poirrier Mayor City Manager Date: ______________________ 13 Approved as to form: Attest: ___________________________ ________________________________ Owen Kohler Rosemarie Call Lead Assistant City Attorney City Clerk EXHIBIT A LEGAL DESCRIPTION AND AERIAL MAP CLEARWATER COMMUNITY SAILING CENTER: Commence at the Southwest corner of SECTION 17, TOWNSHIP 29 SOUTH, RANGE 15 EAST, run N.89°10'31"E., 843.47 feet; thence run N.42°13'31" E., 886.07 feet; thence run S.47°46'29"E., 50.00 feet to the Point of Beginning; thence run N.42°13'31"E., 630.00 feet; thence run S.47°46'29"E., 200.00 feet plus or minus to the Mean High Water Line of Clearwater Harbor; thence run along said Mean High Water Line to a Point, Said Point being the intersection of the Mean High Water Line and a Line having a Bearing of S.47°46'29"E., from the Point of Beginning; thence run N.47°46'29"W., 237.00 feet plus or minus to the Point of Beginning. (“Clearwater Community Sailing Center”). (Yellow shaded area “1” on aerial map.). TWO (2) ADDITIONAL TRACTS OF LAND: Commence at the Southwest Corner of Section 17, Township 29 South, Range 15 East; thence N89°10'31"E, along the South boundary of said section 17, a distance of 843.47 feet to the centerline of Gulf Boulevard; thence N42°13'31"E, along said centerline, a distance of 886.07 feet; thence leaving said centerline S47°46'29"E, 50.00 feet, to the Easterly Right-of-Way line of Gulf Boulevard; thence N42°13'31"E, along said Easterly Right-of-Way line, a distance of 630.00 feet, to the Point of Beginning; thence continue N42°13'13"E, along said Easterly Right-of-Way line, a distance of 100 feet; thence leaving said Easterly Right-of-Way, S47°46'29"E, to the Mean High Water Line of Clearwater Harbor; thence along said Mean High Water Line to a point on a line lying S.47°46'29”E. of the Point of Beginning; thence N.47°46’29”W., along said line, to the Point of Beginning. (Yellow shaded area “2” on aerial map.). Commence at the Southwest corner of Section 17, Township 29 South, Range 15 East; thence N89°10'31"E along the South boundary of said Section 17, a distance of 843.47 feet to a point of intersection with the centerline of Gulf Boulevard Right-of-Way; thence N42°13'31"E along the centerline of said Right-of-Way a distance of 1983.25 feet to a point of curvature; thence along a curve to the left, said curve also being the centerline of the said Right-of-Way, having a chord bearing of N34°49'43"E, a radius of 1909.86 feet, a central angle of 14°47'32", an arc length of 493.07 feet, and a chord length of 491.71 feet to the Point of Beginning; thence N57°35'40"W along a non-radial line a distance of 50.19 feet to the point of cusp, of a non - tangent curve, said point also being on the west Right-of-Way line of Gulf Boulevard; thence along a curve to the left, said curve also being the said west Right-of-Way line of chord bearing of N25°58'24"E, a radius of 1859.86 feet, a central angle of 2°38'32", an arc length of 85.77 feet, and a chord length of 85.76 feet; thence S61°44'07"E along a non-radial line a distance of 137.96 feet; thence S25°51'33'W a distance of 95.81 feet; thence N57°35'40"W along a non-radial line a distance of 88.73 feet to the aforementioned Point of Beginning. (Yellow shaded area “3” on aerial map.). EXHIBIT B CLEARWATER COMMUNTY SAILING CENTER BUSINESS PLAN 2024-2029 Business Plan 2024-2029 Summary The Clearwater Community Sailing Center is seeing the reality of becoming the area’s, if not the state’s, premier waterfront facility. CCSC has used sailing as its foundation and has expanded its programs into other areas of non- motorized boating and other water sport activities. The location of the center with the protected harbor and access to the Gulf makes it a desirable location for all skill levels, from beginner to highly skilled competitors. It is an ideal area for regattas and local competitive training facility for Olympic class sailors. By continuing to expand our programs and partner with other organizations, our reputation as a desired watersports venue will continue to grow. With that growth we will be able to serve our local community with greater impact, with more versatility, and maintain financial health and sustainability. Mission Statement The Mission of the Clearwater Community Sailing Center is to provide safe, enriching and affordable sailing opportunities to local residents and visitors, including youth, seniors and the disabled for the enjoyment and benefit of our entire community. Vision CCSC will become the premier non-motorized waterfront facility, offering sailing, kayaking, paddling and other environmentally friendly aquatic activities and programs that promote water safety and education; as well as being the home port for various clubs and organizations as well as the continuation of hosting events promoting water sports. Values • Committed to providing a physically and emotionally safe environment for all of our members and visitors. • Believe and follow the principle of inclusion. We welcome and encourage everyone to participate in our activities regardless of age, gender, race, and creed, place of origin, financial status or physical ability. • Promote respect and appreciation for one’s self, others, society as a whole and the natural environment. • Strive for continual improvement of individuals, and organizations. The CCSC recognizes that this can be facilitated through healthy competition and the cooperation among various individuals and groups. • Promote the development of Sportsmanship. Background Years ago, local sailors flocked to the beach at Sand Key to launch boats off the sandy area where today stands the CCSC. It was due to the combined efforts of many local sailors from individuals, Clearwater Yacht Club (CYC) and Windjammers of Clearwater (WJOC) that the site was saved from becoming a parking lot and transformed it into one of the finest sailing facilities in the United States. In 1991, the current facility was built and operated by the City of Clearwater as a recreational facility, originally falling under the Marine & Aviation Department and currently under the Parks & Recreation Department. In 2002 the city partnered with Clearwater Community Sailing Association, a 501(c)3 non-profit organization, to take over the operations and programs at the facility. Under the management of CCSA expanded services, activities, usage and visibility of CCSC have provided a great deal of goodwill locally, nationally and internationally for our Clearwater Community. The reputation of the center continues to reflect positively on the city and surrounding area. CCSC continues to expand the versatility of its services and programs in efforts to meet the needs of our local community as well as guests to the area. Recent Accomplishments CCSC is becoming recognized as a premier sailing venue in the southeast. CCSC , in conjunction with Sailability of Greater Tampa Bay, has hosted the Never Say Never Pirate Camp for limb different children from 2012-2024. The event brings over 40 children and their families each year. In 2018 CCSC hosted both the Kona World Championship and RS Feva World Championship. In 2020, 2021 and 2022 CCSC hosted the US Sailing Open Championship, drawing Olympic hopefuls from all over the county. Most recently, one of CCSC’s Junior Sailing alumni qualified for the 2024 Olympic Games in windsurfing. There was a total of 4 CCSC sailors competing to represent the US. Physical Site The current site consists of a modern 2 story building with office, storage, and repair area. There are utility, toilet, and shower facilities as well as meeting rooms with an upper and lower deck and veranda. There are 3 stairways, and elevator for access to the second level. There are two fixed docks extending 162 feet into the harbor with floating platforms on each end with the northern dock being adaptable sailing accessible, and a 3-boat lift on the southern dock. The physical site includes all land from the edge of Gulf Boulevard to the water edge and from the property line of the Marriott at the south end to the north storage pen at the base of Sand Key Bridge. Other storage areas include the property under the south side of Sand Key Bridge to the County Park property line. Boat Storage The main yard is used for the center’s fleet of boats. There is a north beach storage pen that is used to store members’ boats and is a convenient launching site for the smaller craft. Storage is provided for a nominal fee and the rate is adjusted to size of boat. Other storage is provided on a short-term basis for events and regattas. Storage areas are also utilized by our Corporate Members / Partners and may be included in their agreements. Fleet CCSC has both entry-level and intermediate sailing vessels, as well windsurfing gear, kayaks, and stand up paddleboards. With a versatile quantity of watercraft, we are able to provide our community with a variety of recreational options, as well as vessels for educational, instructional and community programs. CCSC also has 7 support Safety/Rescue power vessels. Programs Since 2005, over 7000 youth from ages 5 – 17 have attended CCSC summer and out of school camps. On a 4-year average approximately 430 children attend the ten weeks of summer sailing camp each year. On the same average, more than 1500 adults from 17-80 annually take some form of sailing instruction at CCSC. Our students have been of all abilities, and economic backgrounds. Sailors from across the U.S. and around the globe continue to participate each year in regattas sailed out of CCSC. CCSC continues to expand on various programs for youth and adult. Our facility provides a variety of services and programs for our local community. Watercolor and yoga classes are also offered at the facility and geared toward our senior population. Local civic associations and Condo Associations such as Sand Key Civic Association use CCSC for their monthly and annual meetings. CCSC is also host to numerous wedding receptions and events for local area residents. Special Needs Programs CCSC provides special needs programs through our own staff and partnership with other organizations. CCSC provides programming for those Physically Challenged Sailors through its partnership with Sailability of Greater Tampa Bay (SGTB), a not for profit 501(c)3. SGTB partnered with CCSC in 2002 and provides adaptable sailing with its fleet of accessible dinghies. SGTB provides sailing instruction and training for the Special Olympics and CCSC is a Special Olympic sanctioned training center through SGTB. There are a number of community programs that are hosted by SGTB and CCSC including Shriners Hospital, Boys and Girls Clubs of Tampa Bay, The Florida Sheriff’s Youth Ranch, Wounded Warriors, Veterans from local VA as well Never Say Never Pirate Camp. These are just a few of the many that are serviced through SGTB and CCSC’s partnership. CCSC has hosts an annual fundraiser, the Winds of Change, with the sole purpose of raising money to scholarship underprivileged youths for our summer camp and year round programs. Volunteers Volunteers – Our membership base has provided thousands of volunteer hours that have helped support the Sailing Center’s mission. Volunteers perform such varied tasks as yard and beach clean-up, vessel repair, assisting instructors in group instruction and on the water lookout during Sailability Community Sails and other CCSC events. Volunteers are also necessary for fundraising, event organization and implementation. Membership CCSC's membership has grown considerably since the approximate membership of 25 in 2002. Since 2011, we have averaged around 300 annual memberships per year, both individual and family. CCSC successfully reaches the full spectrum of today’s society. We serve ages from 5 to seniors, both able bodied and special needs sailors including physically, emotionally or financially challenged. Geographically, approximately 75% of our clients live in Clearwater, St. Petersburg, or Tampa and the surrounding areas. The remainder is both domestic and international visitors. Many are repeat customers who return year after year with the sailing center as one of the attractions that brings them back to Clearwater. Supporting Organizations CCSC enjoys both volunteer and economic support from a number of organizations. Tampa Bay Charities, Inc., Clearwater Yacht Club, and The Oaklawn Foundation, just to name a few. We also receive support from other groups and individuals. CCSC has received over $130,000.00 in financial support over the last 3 years. Operations CCSC operates as an all-inclusive, non-motorized vessel sailing facility. We provide memberships for local residents and visitors. CCSC also provides youth and adult programs and events. Aside from membership, CCSC provides rental use of equipment for daily guests and visitors. CCSC also provides a winter training home for national sailing organizations such as the Canadian Sailing Federation, Quebec Sailing and others. We also provide facility rentals for events. There are retail items for sale in the office. Income Activities CCSC is host to numerous programs and activities that provide income for the daily operations at the center. • Membership • Sailing Instruction • Youth Programs • Regattas • Boat Storage • Boat Rental (including windsurf gear, kayaks, standup paddle boards) • Retail Sales • Donations, grants and other sources of funding Staffing and Hours of Operation CCSC currently is staffed by 5 full-time employees. There are also numerous part-time and seasonal employees on staff as needed. Two full time employees are US Sailing Certified instructors of at least Level 2 or higher, that also includes First Aid and CPR training. The hours of operation are Tuesday to Sunday, 9-5, with Monday closed. Summer hours of operation are 9-6, 7 days a week. There is also additional staffing during facility rentals, often outside of normal business hours. Pricing and Profitability Pricing for fees, goods, and services are continually analyzed and adjusted to be competitive with other community sailing centers in the state. Periodic surveys will be taken to ensure CCSA’s rates and fees are competitive and in alignment with other community sailing centers. We continue to look for additional opportunities to expand our present income streams Goals Each goal below will have its own objectives and strategic initiatives that will be developed to accomplish the goal. These goals will continue to make CCSC more viable and financially sustainable. With the ever-increasing effort and dedication being made, CCSC will continue to fill its mission and build upon its vision for the benefit of our entire community. I. Financial growth and sustainability A. Develop Board responsibilities for financial growth 1. Progressive Board growth a. Strategic and diverse board membership b. Strong community connected members 2. Strategize growth potential according to mission a. Determining short- and long-term objectives b. Redefining / update of mission c. Evaluating and addressing potential mission drift 3. Organization priorities and consistency a. Identify organizational priorities b. Consistent management and support 4. Fundraising Committee a. Develop a Strategic Fundraising Plan b. Incorporate Innovative Fundraising Techniques c. Board levels of involvement d. Fundraising responsibility B. Analyze current programs and services 1. Determine effectiveness /efficiency of current programs / contributions a. Community programs b. Membership programs c. Partnership programs 2. Determine effectiveness / efficiency of current services a. Membership b. Instruction c. Boat rental d. Facility rental e. Storage f. Retail sales C. Increase current program participation levels 1. Review current program organization and implementation a. Improve program management strategy b. Develop a plan of desired program paths, competitive/non-competitive c. Develop needed continuing education programs and modules 2. Review current program marketing a. Analyze and target demographically b. Review current marketing and improve strategies c. Utilize available marketing resources D. Continued expansion of programs, activities, and events 1. Broaden scope of base programs a. Wider variety of sailing programs i. Diverse youth programs, competitive / non-competitive ii. Diverse adult programs, competitive / non- competitive iii. Scheduled programs and instruction b. Wider variety of paddling programs i. Increased stand up paddling programs ii. Introduce kayak instruction program iii. Continue partnership program for outrigger paddling 2. Continue Promotion of water safety educational programs a. Community Safety Education b. Sailing and boating safety education i. US Sailing c. Marine environment education i. Partnership with local existing programs ii. Develop environmental program 3. Promote aquatic educational opportunities to educational facilities a. Private schools b. Local colleges for accreditation 4. Promote, increase host events and regattas a. Increase level of regattas i. Continued CYC partnership to host regattas ii. Provide race official instruction iii. Increase local fun racing b. Offer other water sporting events i. Paddle racing ii. Kayak outings 5. Attract grants and donations through programs offered 6. Continued facility rental opportunities 7. Expand retail product and sales II. Continued cooperative effort with local business, civic and community organizations to further the development A. Provide Corporate memberships for area businesses B. Develop sponsorships to support various programs C. Continue to develop the committees that support the operational and safety at CCSC D. Continue to develop CCSC volunteer programs III. Improved Marketing and Advertising A. Review current advertising and marketing efforts B. Market Research 1. Industry trends a. Local, state, national 2. Customer base target segmenting a. Existing Customers b. Potential Customers 3. Competition a. Local, state market competition i. Membership ii. Services C. Develop marketing strategy 1. Objectives a. Membership b. Services c. Fundraising / Sponsorship 2. Marketing Budget a. Percentage of previous sales by target objective b. Annual set amount 3. Determination of Media a. Print b. TV/Radio c. Web / Social Medias IV. Long-term Ambitions A. Increase meeting and classroom space B. Increase vessel and gear storage facilities C. Continued fleet asset capitalization D. Continued building and aesthetic upgrades E. Increase retail inventory / services F. Continued focus on new program development Financial History and Five-Year Projections The historical data collected in the table below is used to provide the upcoming five-year projections. The projections are based on the current state of the economy and the fluctuating net income. The net income does not have an increasing/decreasing pattern in revenues, therefore the baseline for the next five year projections are taken from the average income over the past five years (FY 2019 through FY 2024) with a projected a 5 percent income increase and 3 percent expense increase over each year. EXHIBIT C INSURANCE AND RISK OF LOSS LOSS CONTROL/SAFETY Precaution shall be exercised at all times by Manager for the protection of all persons, including employees, and property. Manager shall be expected to comply with all laws, regulations or ordinances related to safety and health and shall make special effort to detect hazardous conditions and shall take prompt action where loss control/safety measures should reasonably be expected. The City may order work to be stopped if conditions exist that present immediate danger to persons or property. Manager acknowledges that such stoppage will not shift responsibility for any damages from Manager to the City. BASIC COVERAGES REQUIRED Manager shall procure and maintain the following described insurance, except for coverage specifically waived by the City, on policies and with insurers acceptable to the City. These insurance requirements shall not limit the liability of Manager. The City does not represent these types or amounts of insurance to be sufficient or adequate to protect Manager's interests or liabilities but are merely minimums. Such coverages shall protect Manager from claims for damages for personal injury, including accidental death, as well as any party directly or indirectly employed by Manager. Except for workers' compensation and professional liability, Manager's insurance policies shall be endorsed to name the City as an additional insured to the extent of the City's interests arising from this Agreement. Except for workers' compensation, Manager waives its right of recovery against the City, to the extent permitted by its insurance policies. Manager's deductibles/self-insured retentions shall be disclosed to the City and may be disapproved by the City. They shall be reduced or eliminated at the option of the City. Manager is responsible for the amount of any deductible or self-insured retention. Insurance required of Manager or any other insurance of Manager shall be considered primary, and insurance of the City shall be considered excess, as may be applicable to claims which arise out of the Hold Harmless, Payment on Behalf of City, Insurance, Certificates of Insurance and any Additional Insurance provisions of this Agreement. Where no specific limit of coverage is mentioned in this Agreement, the minimum limit of insurance coverage required by the City shall be $1,000,000. Workers Compensation Coverage Manager shall purchase and maintain statutory workers compensation insurance for all workers compensation obligations imposed by state law and employer's liability limits of at least $100,000 each accident and $100,000 each employee/$500,000 policy limit for disease. Manager shall also purchase any other coverage required by law for the benefit of employees. General, Automobile, and Excess o r Umbrella Liability Coverage Manager shall purchase and maintain coverage on forms no more restrictive than the latest editions of the Commercial General Liability and Business Auto policies of the Insurance Services Office. Minimum limits of $500,000 per occurrence for all liability must be provided, with excess or umbrella insurance making up the difference, if any, between the policy limits of underlying policies and the total amount of coverage required. Commercial General Liability Coverage – Occurrence Form Required Coverage A shall include bodily injury and property damage liability for premises, operations, products and completed operations, independent contractors, contractual liability, and liquor liability covering this Agreement, broad form property damage, and property damage resulting from explosion collapse or underground (x, c, u) exposures. Coverage B shall include personal injury. Coverage C, medical payments, is not required. Manager is required to continue to purchase products and completed operations coverage, at least to satisfy this Agreement, for a minimum of three (3) years beyond the City's acceptance of any renovation or construction projects. Minimum limits of $500,000 per occurrence for all liability must be provided, with excess or umbrella insurance making up the difference, if any, between the policy limits of underlying policies and the total amount of coverage required. Business Auto Liability Coverage Business Auto Liability coverage is to include bodily injury and property damage arising out of ownership, maintenance or use of any auto, including owned, non-owned and hired automobiles and employee non-ownership use. Excess or Umbrella Liability Coverage Umbrella Liability insurance is preferred, but an Excess Liability equivalent may be allowed. Whichever type of coverage is provided, it shall not be more restrictive than the underlying insurance policy coverage. Excess or Umbrella Liability insurance shall include bodily injury and property damage coverage. Manager shall purchase and maintain Excess or Umbrella Liability coverage over and above its other liability coverage in the amount of $500,000. Property Coverage for Premises The City shall maintain for the life of the Agreement, all risk/special perils (including sinkhole) property insurance (or its equivalent) to cover loss resulting from damage to or destruction of the Premises and its improvements, and any attached personal property or contents belonging to the City. The City, at its option, may self-insure this exposure. Flood Insurance City shall procure and maintain flood insurance either for the insured value of any buildings or structures located on the managed premises or the maximum amount of flood insurance available through the National Flood Insurance Program. EVIDENCE/CERTIFICATES OF INSURANCE Required insurance shall be documented in Certificates of Insurance that provide that the City shall be notified in advance of cancellation, non-renewal or adverse change. New Certificates of Insurance are to be provided to the City at least 15 days prior to coverage renewals. If requested by the City, Manager shall furnish complete copies of Manager's insurance policies, forms and endorsements. For Commercial General Liability coverage, Manager shall, at the option of the City, provide an indication of the amount of claims payments or reserves chargeable to the aggregate amount of liability coverage. Receipt of certificates or other documentation of insurance or policies or copies of policies by the City, or by any of its representatives, which indicate less coverage than required does not constitute a waiver of Manager's obligation to fulfill the insurance requirements herein. EXHIBIT C PARKING MAP Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 24-05 Agenda Date: 2/15/2024 Status: Public HearingVersion: 1 File Type: ResolutionIn Control: Public Works Agenda Number: 7.2 SUBJECT/RECOMMENDATION: Vacate all prior recorded antiquated resolutions and terminate the Interlocal Agreement with Pinellas County concerning the property Old City Hall now subject to a purchase and sale contract and adopt Resolution 24-05. SUMMARY: On November 8, 2022, the City of Clearwater entered into a Sales Agreement to sell the “Old City Hall” property. In support thereof, on December 7, 2023, the City approved the vacation of two abandoned Utility easements. During the preliminary title approval process, recorded documents (antiquated property use Resolutions and obsolete Pinellas County Interlocal Planning Agreement) were confirmed as needing termination, thereby allowing the Buyers to obtain a cleared title insurance policy. Adopting this Resolution is the City’s good faith effort to remove encumbrances and facilitate the sale of the Property. City staff have reviewed and approved this Resolution and recommend adoption. STRATEGIC PRIORITY: 1.5 Embrace a culture of innovation that drives continuous improvement and successfully serves all our customers. 5.3 Generate organizational success through collaborative engagement and inclusive decision-making to create shared value outcomes. Page 1 City of Clearwater Printed on 2/13/2024 RESOLUTION 24-05 RESOLUTION NO 24-05 A RESOLUTION OF THE CITY OF CLEARWATER VACATING ANTIQUATED RESOLUTIONS AND TERMINATING AN INTERLOCAL AGREEMENT WITH PINELLAS COUNTY AS APPLIED TO PROPERTY THAT IS THE SUBJECT OF A PURCHASE AND SALE CONTRACT; PROVIDING FOR SEVERABILITY; AND PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, the City of Clearwater owns in fee simple a parcel of land with parcel identification number 16-29-15-20358-001-0040, said parcel being colloquially known as the “Old City Hall Parcel”; and WHEREAS, the City of Clearwater owns in fee simple a parcel of land with parcel identification number 16-29-15-57996-000-0030, said parcel being colloquially known as the “Former Harborview Site”; and WHEREAS, on November 8, 2022, the electors of the City of Clearwater approved an amendment to the Clearwater City Charter, authorizing the sale of both parcels (the “Subject Properties”) to Gotham Property Acquisitions, LLC, and the DeNunzio Group, LLC; and WHEREAS, the City of Clearwater has entered into purchase and sale agreements with these buyers for both parcels; and WHEREAS, the City of Clearwater has also, as required by the City Charter, entered into a detailed development agreement regarding the Subject Properties; and WHEREAS, the terms of that development agreement have been approved by the City Council pursuant to Florida Statute § 163.3225, and are recorded in Book 22172, Page 916, of the Official Records of Pinellas County; and WHEREAS, public access to the Subject Properties will be governed and enforced by the terms contained in that Development Agreement; NOW THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: SECTION 1: The Clearwater City Council hereby vacates and rescinds the following Resolution No. 79-44, Official Records, Book 4857, Page 1036; and Resolution No. 00-30, Official Records, Book 11011, Page 1874 as applied to the Subject Properties. SECTION 2: The Clearwater City Council hereby terminates the Interlocal Agreement by and between Pinellas County, Florida recorded in Official Records Book 7791, Page 1559, as applied to the Subject Properties. SECTION 3: This Resolution is not intended to modify, amend, supersede, or have any effect on either the purchase and sale agreements or development agreements described herein. The provisions of this Resolution are independent, and should any part be found void or unenforceable, the remaining provisions shall continue in force. SECTION 4: This Resolution shall be effective upon adoption. RESOLUTION 24-05 PASSED AND ADOPTED this______ day of February 2024. __________________________ Brian J. Aungst, Sr. Mayor Approved as to form: Attest: _______________________ __________________________ Jerrod Simpson Rosemarie Call Senior Assistant City Attorney City Clerk Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9743-24 Agenda Date: 2/15/2024 Status: Public HearingVersion: 1 File Type: OrdinanceIn Control: Public Works Agenda Number: 7.3 SUBJECT/RECOMMENDATION: Approve the request to vacate a drainage easement at 309 Coronado Drive, Clearwater, from the property owners DC Clearwater Beach 1 Property, LLC as recorded in O.R. Book 15904, Page 863-868, of the Public Records of Pinellas County, FL, and pass Ordinance 9743-24 on first reading. SUMMARY: The owners have confirmed that the City has a recorded 15-foot drainage utility easement which interferes with the property's development. The City’s existing drainage facilities for this property are not located in the recorded easement. As a condition of this vacation, the owners have executed a Drainage and Public Utility easement to cover the property's existing unrecorded drainage facilities. There are no city utilities within the easement to be vacated. City staff have reviewed and approve of this request. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A STRATEGIC PRIORITY: Adopt responsive levels of service for public facilities and amenities, and identify resources required to sustain that level of service. Page 1 City of Clearwater Printed on 2/13/2024 ! ! ! ! ! 321 309 309 317CORONADO DRHAMDENDRTHIRD ST Document Path: C:\Users\Thomas.Campbell\City of Clearwater\Engineering Geographic Technology - Documents\_Staff\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\309 Coronado Proposed Easement Vacation\309 Coronado Proposed Easement Vacation.aprx Prepared by:Department of Public Works - EngineeringGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755www.MyClearwater.com Page: 1 of 1Aerial Flown 2023 Proposed Drainage and Utility Easement and Vacation 309 Coronado Dr ² N.T.S.Scale:TCMap Gen By:PDReviewed By:12/26/2023Date: AERIAL MAP PROPOSED EASEMENT VACATION Exhibit "A" Exhibit "A" Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0124 Agenda Date: 2/15/2024 Status: Public HearingVersion: 1 File Type: Action ItemIn Control: Marine & Aviation Agenda Number: 7.4 SUBJECT/RECOMMENDATION: Reapprove the Joint Participation Agreement (JPA) G2092 between the City of Clearwater and the State of Florida Department of Transportation (FDOT), Parking Lot Expansion and Rehabilitation at the Clearwater Airpark, authorize the appropriate officials to execute same, and adopt Resolution 24-01 as amended. SUMMARY: FDOT JPA Agreement G2092 provides for an 80% grant for Parking Lot Expansion and Rehabilitation, with 20% cash match. The design and construction will provide the plans, permitting, and the construction for the new Parking Lot. The project cost is estimated at $800,000 with FDOT contributing $640,000 and FlyUSA reimbursing the City for the cash match portion estimated at $160,000. APPROPRIATION CODE AND AMOUNT: A first quarter budget amendment will increase capital project 302-G2307, Aviation Operations Center, by $800,000 recognizing grant funding of $640,000 and reimbursement revenues of $160,000 to provide project funding for this agreement. STRATEGIC PRIORITY: High Performing Government: 1.2 Maintain public infrastructure, mobility systems, natural lands, environmental resources, and historic features through systematic management efforts. Economic & Housing Opportunity: 2.2 Cultivate a business climate that welcomes entrepreneurship, inspires local investment, supports Eco-friendly enterprises, and encourages high-quality job growth. Page 1 City of Clearwater Printed on 2/13/2024 RESOLUTION NO 24-01 A RESOLUTION OF THE CITY OF CLEARWATER, FLORIDA AUTHORIZING THE EXECUTION OF A JOINT PARTICIPATION AGREEMENT BETWEEN THE CITY OF CLEARWATER, FLORIDA AND THE STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION, FOR A GRANT FOR PARKING LOT REHABILITATION AND EXPANSION AT THE CLEARWATER AIRPARK; PROVIDING AN EFFECTIVE DATE. WHEREAS, the Florida Department of Transportation (“FDOT”) has agreed to a grant to provide funding for parking lot rehabilitation and expansion at the Clearwater Airpark under Joint Participation Agreement Financial Project No.: 453898-1-94-01, Contract No.: G2092 (the “Agreement”), a copy of which is attached hereto as Exhibit “A”; now, therefore, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. The City Council hereby accepts and approves the Agreement between the City and the State of Florida Department of Transportation for the Clearwater Airpark and authorizes appropriate City officials to take all necessary action as may be necessary or appropriate to perform all obligations and commitments of the City of Clearwater in accordance with the provisions of the Agreement. Section 2. This resolution shall take effect immediately upon adoption. PASSED AND ADOPTED this _______ day of _____________, 2024, as amended. ____________________________ Brian Aungst Sr. Mayor Approved as to form: Attest: __________________________ _____________________________ Matthew J. Mytych, Esq. Rosemarie Call Assistant City Attorney City Clerk DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 1 of 37 THIS PUBLIC TRANSPORTATION GRANT AGREEMENT (“Agreement”) is entered into _ __ _, by and between the State of Florida, Department of Transportation, (“Department”), and City of Clearwater, (“Agency”). The Department and the Agency are sometimes referred to in this Agreement as a “Party” and collectively as the “Parties.” NOW, THEREFORE, in consideration of the mutual benefits to be derived from joint participation on the Project, the Parties agree to the following: 1.Authority. The Agency, by Resolution or other form of official authorization, a copy of which is attached as Exhibit “D”, Agency Resolution and made a part of this Agreement, has authorized its officers to execute this Agreement on its behalf. The Department has the authority pursuant to Section(s) 332.007, Florida Statutes, to enter into this Agreement. 2.Purpose of Agreement. The purpose of this Agreement is to provide for the Department’s participation in Parking Lot Expansion and Rehabilitation , as further described in Exhibit "A", Project Description and Responsibilities, attached and incorporated into this Agreement (“Project”), to provide Department financial assistance to the Agency, state the terms and conditions upon which Department funds will be provided, and to set forth the manner in which the Project will be undertaken and completed. 3.Program Area. For identification purposes only, this Agreement is implemented as part of the Department program area selected below (select all programs that apply): X Aviation Seaports Transit Intermodal Rail Crossing Closure Match to Direct Federal Funding (Aviation or Transit) (Note: Section 15 and Exhibit G do not apply to federally matched funding) Other 4.Exhibits. The following Exhibits are attached and incorporated into this Agreement: X Exhibit A: Project Description and Responsibilities X Exhibit B: Schedule of Financial Assistance *Exhibit B1: Deferred Reimbursement Financial Provisions *Exhibit B2: Advance Payment Financial Provisions *Exhibit B3: Alternative Advanced Pay (Transit Bus Program) X *Exhibit C: Terms and Conditions of Construction X Exhibit D: Agency Resolution X Exhibit E: Program Specific Terms and Conditions X Exhibit F: Contract Payment Requirements X *Exhibit G: Audit Requirements for Awards of State Financial Assistance *Exhibit H: Audit Requirements for Awards of Federal Financial Assistance Financial Project Number(s): (item-segment-phase-sequence) Fund(s): 453898-1-94-01 Work Activity Code/Function: Federal Number/Federal Award DPTO FLAIR Category: 215 Object Code: Org. Code: Identification Number (FAIN) – Transit only: N/A Vendor Number: 088719 751000 55072020728 VF596000800011 Contract Number: Federal Award Date: CFDA Number: CFDA Title: CSFA Number: CSFA Title: N/A Agency SAM/UEI Number: N/A N/A 55.004 Aviation Grant Program G2092 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 3 of 37 9. Project Cost: a. The estimated total cost of the Project is $800,000. This amount is based upon Exhibit "B", Schedule of Financial Assistance. The timeline for deliverables and distribution of estimated amounts between deliverables within a grant phase, as outlined in Exhibit "B", Schedule of Financial Assistance, may be modified by mutual written agreement of the Parties and does not require execution of an Amendment to the Public Transportation Grant Agreement. The timeline for deliverables and distribution of estimated amounts between grant phases requires an amendment executed by both Parties in the same form as this Agreement. b. The Department agrees to participate in the Project cost up to the maximum amount of $640,000 and, the Department’s participation in the Project shall not exceed 80.00% of the total eligible cost of the Project, and as more fully described in Exhibit “B’’, Schedule of Financial Assistance. The Agency agrees to bear all expenses in excess of the amount of the Department’s participation and any cost overruns or deficits involved. 10. Compensation and Payment: a. Eligible Cost. The Department shall reimburse the Agency for allowable costs incurred as described in Exhibit “A”, Project Description and Responsibilities, and as set forth in Exhibit “B”, Schedule of Financial Assistance. b. Deliverables. The Agency shall provide quantifiable, measurable, and verifiable units of deliverables. Each deliverable must specify the required minimum level of service to be performed and the criteria for evaluating successful completion. The Project and the quantifiable, measurable, and verifiable units of deliverables are described more fully in Exhibit “A”, Project Description and Responsibilities. Modifications to the deliverables in Exhibit “A”, Project Description and Responsibilities requires a formal written amendment. c. Invoicing. Invoices shall be submitted no more often than monthly by the Agency in detail sufficient for a proper pre-audit and post-audit, based on the quantifiable, measurable, and verifiable deliverables as established in Exhibit “A”, Project Description and Responsibilities. Deliverables and costs incurred must be received and approved by the Department prior to reimbursement. Requests for reimbursement by the Agency shall include an invoice, progress report, and supporting documentation for the deliverables being billed that are acceptable to the Department. The Agency shall use the format for the invoice and progress report that is approved by the Department. d. Supporting Documentation. Supporting documentation must establish that the deliverables were received and accepted in writing by the Agency and must also establish that the required minimum standards or level of service to be performed based on the criteria for evaluating successful completion as specified in Exhibit “A”, Project Description and Responsibilities has been met. All costs invoiced shall be supported by properly executed payrolls, time records, invoices, contracts, or vouchers evidencing in proper detail the nature and propriety of charges as described in Exhibit “F”, Contract Payment Requirements. e. Travel Expenses. The selected provision below is controlling regarding travel expenses: X Travel expenses are NOT eligible for reimbursement under this Agreement. Travel expenses ARE eligible for reimbursement under this Agreement. Bills for travel expenses specifically authorized in this Agreement shall be submitted on the Department’s Contractor Travel Form No. 300-000-06 and will be paid in accordance with Section 112.061, Florida Statutes, and the most current version of the Department’s Disbursement Handbook for Employees and Managers. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 4 of 37 f. Financial Consequences. Payment shall be made only after receipt and approval of deliverables and costs incurred unless advance payments are authorized by the Chief Financial Officer of the State of Florida under Chapters 215 and 216, Florida Statutes, or the Department’s Comptroller under Section 334.044(29), Florida Statutes. If the Department determines that the performance of the Agency is unsatisfactory, the Department shall notify the Agency of the deficiency to be corrected, which correction shall be made within a time- frame to be specified by the Department. The Agency shall, within thirty (30) days after notice from the Department, provide the Department with a corrective action plan describing how the Agency will address all issues of contract non-performance, unacceptable performance, failure to meet the minimum performance levels, deliverable deficiencies, or contract non- compliance. If the corrective action plan is unacceptable to the Department, the Agency will not be reimbursed. If the deficiency is subsequently resolved, the Agency may bill the Department for the amount that was previously not reimbursed during the next billing period. If the Agency is unable to resolve the deficiency, the funds shall be forfeited at the end of the Agreement’s term. g. Invoice Processing. An Agency receiving financial assistance from the Department should be aware of the following time frames. Inspection or verification and approval of deliverables shall take no longer than 20 days from the Department’s receipt of the invoice. The Department has 20 days to deliver a request for payment (voucher) to the Department of Financial Services. The 20 days are measured from the latter of the date the invoice is received or the deliverables are received, inspected or verified, and approved. If a payment is not available within 40 days, a separate interest penalty at a rate as established pursuant to Section 55.03(1), Florida Statutes, will be due and payable, in addition to the invoice amount, to the Agency. Interest penalties of less than one (1) dollar will not be enforced unless the Agency requests payment. Invoices that have to be returned to an Agency because of Agency preparation errors will result in a delay in the payment. The invoice payment requirements do not start until a properly completed invoice is provided to the Department. A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this individual include acting as an advocate for Agency who may be experiencing problems in obtaining timely payment(s) from a state agency. The Vendor Ombudsman may be contacted at (850) 413-5516. h. Records Retention. The Agency shall maintain an accounting system or separate accounts to ensure funds and projects are tracked separately. Records of costs incurred under the terms of this Agreement shall be maintained and made available upon request to the Department at all times during the period of this Agreement and for five years after final payment is made. Copies of these records shall be furnished to the Department upon request. Records of costs incurred include the Agency's general accounting records and the Project records, together with supporting documents and records, of the Contractor and all subcontractors performing work on the Project, and all other records of the Contractor and subcontractors considered necessary by the Department for a proper audit of costs. i. Progress Reports. Upon request, the Agency agrees to provide progress reports to the Department in the standard format used by the Department and at intervals established by the Department. The Department will be entitled at all times to be advised, at its request, as to the status of the Project and of details thereof. j. Submission of Other Documents. The Agency shall submit to the Department such data, reports, records, contracts, and other documents relating to the Project as the Department may require as listed in Exhibit "E", Program Specific Terms and Conditions attached to and incorporated into this Agreement. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 5 of 37 k. Offsets for Claims. If, after Project completion, any claim is made by the Department resulting from an audit or for work or services performed pursuant to this Agreement, the Department may offset such amount from payments due for work or services done under any agreement that it has with the Agency owing such amount if, upon written demand, payment of the amount is not made within 60 days to the Department. Offsetting any amount pursuant to this paragraph shall not be considered a breach of contract by the Department. l. Final Invoice. The Agency must submit the final invoice on the Project to the Department within 120 days after the completion of the Project. Invoices submitted after the 120-day time period may not be paid. m. Department’s Performance and Payment Contingent Upon Annual Appropriation by the Legislature. The Department’s performance and obligation to pay under this Agreement is contingent upon an annual appropriation by the Legislature. If the Department's funding for this Project is in multiple fiscal years, a notice of availability of funds from the Department’s project manager must be received prior to costs being incurred by the Agency. See Exhibit “B”, Schedule of Financial Assistance for funding levels by fiscal year. Project costs utilizing any fiscal year funds are not eligible for reimbursement if incurred prior to funds approval being received. The Department will notify the Agency, in writing, when funds are available. n. Limits on Contracts Exceeding $25,000 and Term more than 1 Year. In the event this Agreement is in excess of $25,000 and has a term for a period of more than one year, the provisions of Section 339.135(6)(a), Florida Statutes, are hereby incorporated: "The Department, during any fiscal year, shall not expend money, incur any liability, or enter into any contract which, by its terms, involves the expenditure of money in excess of the amounts budgeted as available for expenditure during such fiscal year. Any contract, verbal or written, made in violation of this subsection is null and void, and no money may be paid on such contract. The Department shall require a statement from the comptroller of the Department that funds are available prior to entering into any such contract or other binding commitment of funds. Nothing herein contained shall prevent the making of contracts for periods exceeding 1 year, but any contract so made shall be executory only for the value of the services to be rendered or agreed to be paid for in succeeding fiscal years; and this paragraph shall be incorporated verbatim in all contracts of the Department which are for an amount in excess of $25,000 and which have a term for a period of more than 1 year." o. Agency Obligation to Refund Department. Any Project funds made available by the Department pursuant to this Agreement that are determined by the Department to have been expended by the Agency in violation of this Agreement or any other applicable law or regulation shall be promptly refunded in full to the Department. Acceptance by the Department of any documentation or certifications, mandatory or otherwise permitted, that the Agency files shall not constitute a waiver of the Department's rights as the funding agency to verify all information at a later date by audit or investigation. p. Non-Eligible Costs. In determining the amount of the payment, the Department will exclude all Project costs incurred by the Agency prior to the execution of this Agreement, costs incurred after the expiration of the Agreement, costs that are not provided for in Exhibit “A”, Project Description and Responsibilities, and as set forth in Exhibit “B”, Schedule of Financial Assistance, costs agreed to be borne by the Agency or its contractors and subcontractors for not meeting the Project commencement and final invoice time lines, and costs attributable to goods or services received under a contract or other arrangement that has not been approved DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 6 of 37 in writing by the Department. Specific unallowable costs may be listed in Exhibit “A”, Project Description and Responsibilities. 11. General Requirements. The Agency shall complete the Project with all practical dispatch in a sound, economical, and efficient manner, and in accordance with the provisions in this Agreement and all applicable laws. a. Necessary Permits Certification. The Agency shall certify to the Department that the Agency’s design consultant and/or construction contractor has secured the necessary permits. b. Right-of-Way Certification. If the Project involves construction, then the Agency shall provide to the Department certification and a copy of appropriate documentation substantiating that all required right-of-way necessary for the Project has been obtained. Certification is required prior to authorization for advertisement for or solicitation of bids for construction of the Project, even if no right-of-way is required. c. Notification Requirements When Performing Construction on Department’s Right-of- Way. In the event the cost of the Project is greater than $250,000.00, and the Project involves construction on the Department’s right-of-way, the Agency shall provide the Department with written notification of either its intent to: i. Require the construction work of the Project that is on the Department’s right-of-way to be performed by a Department prequalified contractor, or ii. Construct the Project utilizing existing Agency employees, if the Agency can complete said Project within the time frame set forth in this Agreement. d. If this box is checked, then the Agency is permitted to utilize its own forces and the following provision applies: Use of Agency Workforce. In the event the Agency proceeds with any phase of the Project utilizing its own forces, the Agency will only be reimbursed for direct costs (this excludes general overhead). e. If this box is checked, then the Agency is permitted to utilize Indirect Costs: Reimbursement for Indirect Program Expenses (select one): i. Agency has selected to seek reimbursement from the Department for actual indirect expenses (no rate). ii. Agency has selected to apply a de minimus rate of 10% to modified total direct costs. Note: The de minimus rate is available only to entities that have never had a negotiated indirect cost rate. When selected, the de minimus rate must be used consistently for all federal awards until such time the agency chooses to negotiate a rate. A cost policy statement and de minimis certification form must be submitted to the Department for review and approval. iii. Agency has selected to apply a state or federally approved indirect cost rate. A federally approved rate agreement or indirect cost allocation plan (ICAP) must be submitted annually. f. Agency Compliance with Laws, Rules, and Regulations, Guidelines, and Standards. The Agency shall comply and require its contractors and subcontractors to comply with all terms and conditions of this Agreement and all federal, state, and local laws and regulations applicable to this Project. g. Claims and Requests for Additional Work. The Agency shall have the sole responsibility for resolving claims and requests for additional work for the Project. The Agency will make DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 7 of 37 best efforts to obtain the Department’s input in its decisions. The Department is not obligated to reimburse for claims or requests for additional work. 12. Contracts of the Agency: a. Approval of Third Party Contracts. The Department specifically reserves the right to review and approve any and all third party contracts with respect to the Project before the Agency executes or obligates itself in any manner requiring the disbursement of Department funds, including consultant and purchase of commodities contracts, or amendments thereto. If the Department chooses to review and approve third party contracts for this Project and the Agency fails to obtain such approval, that shall be sufficient cause for nonpayment by the Department. The Department specifically reserves unto itself the right to review the qualifications of any consultant or contractor and to approve or disapprove the employment of the same. If Federal Transit Administration (FTA) funds are used in the Project, the Department must exercise the right to third party contract review. b. Procurement of Commodities or Contractual Services. It is understood and agreed by the Parties hereto that participation by the Department in a project with the Agency, where said project involves the purchase of commodities or contractual services where purchases or costs exceed the Threshold Amount for CATEGORY TWO per Section 287.017, Florida Statutes, is contingent on the Agency complying in full with the provisions of Section 287.057, Florida Statutes. The Agency’s Authorized Official shall certify to the Department that the Agency’s purchase of commodities or contractual services has been accomplished in compliance with Section 287.057, Florida Statutes. It shall be the sole responsibility of the Agency to ensure that any obligations made in accordance with this Section comply with the current threshold limits. Contracts, purchase orders, task orders, construction change orders, or any other agreement that would result in exceeding the current budget contained in Exhibit "B", Schedule of Financial Assistance, or that is not consistent with the Project description and scope of services contained in Exhibit "A", Project Description and Responsibilities must be approved by the Department prior to Agency execution. Failure to obtain such approval, and subsequent execution of an amendment to the Agreement if required, shall be sufficient cause for nonpayment by the Department, in accordance with this Agreement. c. Consultants’ Competitive Negotiation Act. It is understood and agreed by the Parties to this Agreement that participation by the Department in a project with the Agency, where said project involves a consultant contract for professional services, is contingent on the Agency’s full compliance with provisions of Section 287.055, Florida Statutes, Consultants’ Competitive Negotiation Act. In all cases, the Agency’s Authorized Official shall certify to the Department that selection has been accomplished in compliance with the Consultants’ Competitive Negotiation Act. d. Disadvantaged Business Enterprise (DBE) Policy and Obligation. It is the policy of the Department that DBEs, as defined in 49 C.F.R. Part 26, as amended, shall have the opportunity to participate in the performance of contracts financed in whole or in part with Department funds under this Agreement. The DBE requirements of applicable federal and state laws and regulations apply to this Agreement. The Agency and its contractors agree to ensure that DBEs have the opportunity to participate in the performance of this Agreement. In this regard, all recipients and contractors shall take all necessary and reasonable steps in accordance with applicable federal and state laws and regulations to ensure that the DBEs have the opportunity to compete for and perform contracts. The Agency and its contractors and subcontractors shall not discriminate on the basis of race, color, national origin or sex in the award and performance of contracts, entered pursuant to this Agreement. 13. Maintenance Obligations. In the event the Project includes construction or the acquisition of commodities then the following provisions are incorporated into this Agreement: DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 8 of 37 a. The Agency agrees to accept all future maintenance and other attendant costs occurring after completion of the Project for all improvements constructed or commodities acquired as part of the Project. The terms of this provision shall survive the termination of this Agreement. 14. Sale, Transfer, or Disposal of Department-funded Property: a. The Agency will not sell or otherwise transfer or dispose of any part of its title or other interests in real property, facilities, or equipment funded in any part by the Department under this Agreement without prior written approval by the Department. b. If a sale, transfer, or disposal by the Agency of all or a portion of Department-funded real property, facilities, or equipment is approved by the Department, the following provisions will apply: i. The Agency shall reimburse the Department a proportional amount of the proceeds of the sale of any Department-funded property. ii. The proportional amount shall be determined on the basis of the ratio of the Department funding of the development or acquisition of the property multiplied against the sale amount, and shall be remitted to the Department within ninety (90) days of closing of sale. iii. Sale of property developed or acquired with Department funds shall be at market value as determined by appraisal or public bidding process, and the contract and process for sale must be approved in advance by the Department. iv. If any portion of the proceeds from the sale to the Agency are non-cash considerations, reimbursement to the Department shall include a proportional amount based on the value of the non-cash considerations. c. The terms of provisions “a” and “b” above shall survive the termination of this Agreement. i. The terms shall remain in full force and effect throughout the useful life of facilities developed, equipment acquired, or Project items installed within a facility, but shall not exceed twenty (20) years from the effective date of this Agreement. ii. There shall be no limit on the duration of the terms with respect to real property acquired with Department funds. 15. Single Audit. The administration of Federal or State resources awarded through the Department to the Agency by this Agreement may be subject to audits and/or monitoring by the Department. The following requirements do not limit the authority of the Department to conduct or arrange for the conduct of additional audits or evaluations of Federal awards or State financial assistance or limit the authority of any state agency inspector general, the State of Florida Auditor General, or any other state official. The Agency shall comply with all audit and audit reporting requirements as specified below. Federal Funded: a. In addition to reviews of audits conducted in accordance with 2 CFR Part 200, Subpart F – Audit Requirements, monitoring procedures may include but not be limited to on-site visits by Department staff and/or other procedures, including reviewing any required performance and financial reports, following up, ensuring corrective action, and issuing management decisions on weaknesses found through audits when those findings pertain to Federal awards provided through the Department by this Agreement. By entering into this Agreement, the Agency agrees to comply and cooperate fully with any monitoring procedures/processes deemed appropriate by the Department. The Agency further agrees to comply and cooperate with any DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 9 of 37 inspections, reviews, investigations, or audits deemed necessary by the Department, State of Florida Chief Financial Officer (CFO), or State of Florida Auditor General. b. The Agency, a non-Federal entity as defined by 2 CFR Part 200, Subpart F – Audit Requirements, as a subrecipient of a Federal award awarded by the Department through this Agreement, is subject to the following requirements: i. In the event the Agency expends a total amount of Federal awards equal to or in excess of the threshold established by 2 CFR Part 200, Subpart F – Audit Requirements, the Agency must have a Federal single or program-specific audit conducted for such fiscal year in accordance with the provisions of 2 CFR Part 200, Subpart F – Audit Requirements. Exhibit “H”, Audit Requirements for Awards of Federal Financial Assistance, to this Agreement provides the required Federal award identification information needed by the Agency to further comply with the requirements of 2 CFR Part 200, Subpart F – Audit Requirements. In determining Federal awards expended in a fiscal year, the Agency must consider all sources of Federal awards based on when the activity related to the Federal award occurs, including the Federal award provided through the Department by this Agreement. The determination of amounts of Federal awards expended should be in accordance with the guidelines established by 2 CFR Part 200, Subpart F – Audit Requirements. An audit conducted by the State of Florida Auditor General in accordance with the provisions of 2 CFR Part 200, Subpart F – Audit Requirements, will meet the requirements of this part. ii. In connection with the audit requirements, the Agency shall fulfill the requirements relative to the auditee responsibilities as provided in 2 CFR Part 200, Subpart F – Audit Requirements. iii. In the event the Agency expends less than the threshold established by 2 CFR Part 200, Subpart F – Audit Requirements, in Federal awards, the Agency is exempt from Federal audit requirements for that fiscal year. However, the Agency must provide a single audit exemption statement to the Department at FDOTSingleAudit@dot.state.fl.us no later than nine months after the end of the Agency’s audit period for each applicable audit year. In the event the Agency expends less than the threshold established by 2 CFR Part 200, Subpart F – Audit Requirements, in Federal awards in a fiscal year and elects to have an audit conducted in accordance with the provisions of 2 CFR Part 200, Subpart F – Audit Requirements, the cost of the audit must be paid from non-Federal resources (i.e., the cost of such an audit must be paid from the Agency’s resources obtained from other than Federal entities). iv. The Agency must electronically submit to the Federal Audit Clearinghouse (FAC) at https://harvester.census.gov/facweb/ the audit reporting package as required by 2 CFR Part 200, Subpart F – Audit Requirements, within the earlier of 30 calendar days after receipt of the auditor’s report(s) or nine months after the end of the audit period. The FAC is the repository of record for audits required by 2 CFR Part 200, Subpart F – Audit Requirements. However, the Department requires a copy of the audit reporting package also be submitted to FDOTSingleAudit@dot.state.fl.us within the earlier of 30 calendar days after receipt of the auditor’s report(s) or nine months after the end of the audit period as required by 2 CFR Part 200, Subpart F – Audit Requirements. v. Within six months of acceptance of the audit report by the FAC, the Department will review the Agency’s audit reporting package, including corrective action plans and management letters, to the extent necessary to determine whether timely and appropriate action on all deficiencies has been taken pertaining to the Federal award provided through the Department by this Agreement. If the Agency fails to have an DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 10 of 37 audit conducted in accordance with 2 CFR Part 200, Subpart F – Audit Requirements, the Department may impose additional conditions to remedy noncompliance. If the Department determines that noncompliance cannot be remedied by imposing additional conditions, the Department may take appropriate actions to enforce compliance, which actions may include but not be limited to the following: 1. Temporarily withhold cash payments pending correction of the deficiency by the Agency or more severe enforcement action by the Department; 2. Disallow (deny both use of funds and any applicable matching credit for) all or part of the cost of the activity or action not in compliance; 3. Wholly or partly suspend or terminate the Federal award; 4. Initiate suspension or debarment proceedings as authorized under 2 C.F.R. Part 180 and Federal awarding agency regulations (or in the case of the Department, recommend such a proceeding be initiated by the Federal awarding agency); 5. Withhold further Federal awards for the Project or program; 6. Take other remedies that may be legally available. vi. As a condition of receiving this Federal award, the Agency shall permit the Department or its designee, the CFO, or State of Florida Auditor General access to the Agency’s records, including financial statements, the independent auditor’s working papers, and project records as necessary. Records related to unresolved audit findings, appeals, or litigation shall be retained until the action is complete or the dispute is resolved. vii. The Department’s contact information for requirements under this part is as follows: Office of Comptroller, MS 24 605 Suwannee Street Tallahassee, Florida 32399-0450 FDOTSingleAudit@dot.state.fl.us State Funded: a. In addition to reviews of audits conducted in accordance with Section 215.97, Florida Statutes, monitoring procedures to monitor the Agency’s use of state financial assistance may include but not be limited to on-site visits by Department staff and/or other procedures, including reviewing any required performance and financial reports, following up, ensuring corrective action, and issuing management decisions on weaknesses found through audits when those findings pertain to state financial assistance awarded through the Department by this Agreement. By entering into this Agreement, the Agency agrees to comply and cooperate fully with any monitoring procedures/processes deemed appropriate by the Department. The Agency further agrees to comply and cooperate with any inspections, reviews, investigations, or audits deemed necessary by the Department, the Department of Financial Services (DFS), or State of Florida Auditor General. b. The Agency, a “nonstate entity” as defined by Section 215.97, Florida Statutes, as a recipient of state financial assistance awarded by the Department through this Agreement, is subject to the following requirements: i. In the event the Agency meets the audit threshold requirements established by Section 215.97, Florida Statutes, the Agency must have a State single or project- specific audit conducted for such fiscal year in accordance with Section 215.97, Florida Statutes; applicable rules of the Department of Financial Services; and Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General. Exhibit “G”, Audit Requirements for Awards of State Financial Assistance, to this Agreement indicates state financial DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 11 of 37 assistance awarded through the Department by this Agreement needed by the Agency to further comply with the requirements of Section 215.97, Florida Statutes. In determining the state financial assistance expended in a fiscal year, the Agency shall consider all sources of state financial assistance, including state financial assistance received from the Department by this Agreement, other state agencies, and other nonstate entities. State financial assistance does not include Federal direct or pass-through awards and resources received by a nonstate entity for Federal program matching requirements. ii. In connection with the audit requirements, the Agency shall ensure that the audit complies with the requirements of Section 215.97(8), Florida Statutes. This includes submission of a financial reporting package as defined by Section 215.97(2)(e), Florida Statutes, and Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General. iii. In the event the Agency does not meet the audit threshold requirements established by Section 215.97, Florida Statutes, the Agency is exempt for such fiscal year from the state single audit requirements of Section 215.97, Florida Statutes. However, the Agency must provide a single audit exemption statement to the Department at FDOTSingleAudit@dot.state.fl.us no later than nine months after the end of the Agency’s audit period for each applicable audit year. In the event the Agency does not meet the audit threshold requirements established by Section 215.97, Florida Statutes, in a fiscal year and elects to have an audit conducted in accordance with the provisions of Section 215.97, Florida Statutes, the cost of the audit must be paid from the Agency’s resources (i.e., the cost of such an audit must be paid from the Agency’s resources obtained from other than State entities). iv. In accordance with Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, copies of financial reporting packages required by this Agreement shall be submitted to: Florida Department of Transportation Office of Comptroller, MS 24 605 Suwannee Street Tallahassee, Florida 32399-0405 FDOTSingleAudit@dot.state.fl.us And State of Florida Auditor General Local Government Audits/342 111 West Madison Street, Room 401 Tallahassee, FL 32399-1450 Email: flaudgen_localgovt@aud.state.fl.us v. Any copies of financial reporting packages, reports, or other information required to be submitted to the Department shall be submitted timely in accordance with Section 215.97, Florida Statutes, and Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, as applicable. vi. The Agency, when submitting financial reporting packages to the Department for audits done in accordance with Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, should indicate the date the reporting package was delivered to the Agency in correspondence accompanying the reporting package. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 12 of 37 vii. Upon receipt, and within six months, the Department will review the Agency’s financial reporting package, including corrective action plans and management letters, to the extent necessary to determine whether timely and appropriate corrective action on all deficiencies has been taken pertaining to the state financial assistance provided through the Department by this Agreement. If the Agency fails to have an audit conducted consistent with Section 215.97, Florida Statutes, the Department may take appropriate corrective action to enforce compliance. viii. As a condition of receiving state financial assistance, the Agency shall permit the Department or its designee, DFS, or the Auditor General access to the Agency’s records, including financial statements, the independent auditor’s working papers, and project records as necessary. Records related to unresolved audit findings, appeals, or litigation shall be retained until the action is complete or the dispute is resolved. c. The Agency shall retain sufficient records demonstrating its compliance with the terms of this Agreement for a period of five years from the date the audit report is issued and shall allow the Department or its designee, DFS, or State of Florida Auditor General access to such records upon request. The Agency shall ensure that the audit working papers are made available to the Department or its designee, DFS, or State of Florida Auditor General upon request for a period of five years from the date the audit report is issued, unless extended in writing by the Department. 16. Notices and Approvals. Notices and approvals referenced in this Agreement must be obtained in writing from the Parties’ respective Administrators or their designees. 17. Restrictions, Prohibitions, Controls and Labor Provisions: a. Convicted Vendor List. A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity; may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work; may not submit bids on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017, Florida Statutes, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. b. Discriminatory Vendor List. In accordance with Section 287.134, Florida Statutes, an entity or affiliate who has been placed on the Discriminatory Vendor List, kept by the Florida Department of Management Services, may not submit a bid on a contract to provide goods or services to a public entity; may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work; may not submit bids on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity; and may not transact business with any public entity. c. Non-Responsible Contractors. An entity or affiliate who has had its Certificate of Qualification suspended, revoked, denied, or have further been determined by the Department to be a non-responsible contractor, may not submit a bid or perform work for the construction or repair of a public building or public work on a contract with the Agency. d. Prohibition on Using Funds for Lobbying. No funds received pursuant to this Agreement may be expended for lobbying the Florida Legislature, judicial branch, or any state agency, in accordance with Section 216.347, Florida Statutes. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 13 of 37 e. Unauthorized Aliens. The Department shall consider the employment by any contractor of unauthorized aliens a violation of Section 274A(e) of the Immigration and Nationality Act. If the contractor knowingly employs unauthorized aliens, such violation will be cause for unilateral cancellation of this Agreement. f. Procurement of Construction Services. If the Project is procured pursuant to Chapter 255, Florida Statutes, for construction services and at the time of the competitive solicitation for the Project, 50 percent or more of the cost of the Project is to be paid from state-appropriated funds, then the Agency must comply with the requirements of Section 255.0991, Florida Statutes. g. E-Verify. The Agency shall: i. Utilize the U.S. Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new employees hired by the Agency during the term of the contract; and ii. Expressly require any subcontractors performing work or providing services pursuant to the state contract to likewise utilize the U.S. Department of Homeland Security’s E- Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the contract term. h. Executive Order 20-44. Pursuant to Governor’s Executive Order 20-44, if the Agency is required by the Internal Revenue Code to file IRS Form 990 and is named in statute with which the Department must form a sole-source, public-private agreement; or through contract or other agreement with the State, annually receives 50% or more of its budget from the State or from a combination of State and Federal funds, Recipient shall submit an Annual Report to the Department, including the most recent IRS Form 990, detailing the total compensation for each member of the Agency executive leadership team. Total compensation shall include salary, bonuses, cashed-in leave, cash equivalents, severance pay, retirement benefits, deferred compensation, real-property gifts, and any other payout. The Agency shall inform the Department of any changes in total executive compensation during the period between the filing of Annual Reports within 60 days of any change taking effect. All compensation reports shall detail the percentage of executive leadership compensation received directly from all State and/or Federal allocations to the Agency. Annual Reports shall be in the form approved by the Department and shall be submitted to the Department at fdotsingleaudit@dot.state.fl.us within 180 days following the end of each tax year of the Agency receiving Department funding. i. Design Services and Construction Engineering and Inspection Services. If the Project is wholly or partially funded by the Department and administered by a local governmental entity, except for a seaport listed in Section 311.09, Florida Statutes, or an airport as defined in Section 332.004, Florida Statutes, the entity performing design and construction engineering and inspection services may not be the same entity. 18. Indemnification and Insurance: a. It is specifically agreed between the Parties executing this Agreement that it is not intended by any of the provisions of any part of this Agreement to create in the public or any member thereof, a third party beneficiary under this Agreement, or to authorize anyone not a party to this Agreement to maintain a suit for personal injuries or property damage pursuant to the terms or provisions of this Agreement. The Agency guarantees the payment of all just claims for materials, supplies, tools, or labor and other just claims against the Agency or any subcontractor, in connection with this Agreement. Additionally, to the extent permitted by law and as limited by and pursuant to the provisions of Section 768.28, Florida Statutes, the Agency shall indemnify, defend, and hold harmless the State of Florida, Department of DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 14 of 37 Transportation, including the Department’s officers and employees, from liabilities, damages, losses, and costs, including, but not limited to, reasonable attorney’s fees, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct of the Agency and persons employed or utilized by the Agency in the performance of this Agreement. Nothing contained in this paragraph is intended to nor shall it constitute a waiver of the Department’s or the Agency’s sovereign immunity. This indemnification shall survive the termination of this Agreement. Additionally, the Agency agrees to include the following indemnification in all contracts with contractors/subcontractors and consultants/subconsultants who perform work in connection with this Agreement: “To the fullest extent permitted by law, the Agency’s contractor/consultant shall indemnify, defend, and hold harmless the Agency and the State of Florida, Department of Transportation, including the Department’s officers and employees, from liabilities, damages, losses and costs, including, but not limited to, reasonable attorney’s fees, to the extent caused by the negligence, recklessness or intentional wrongful misconduct of the contractor/consultant and persons employed or utilized by the contractor/consultant in the performance of this Agreement. This indemnification shall survive the termination of this Agreement.” b. The Agency shall provide Workers’ Compensation Insurance in accordance with Florida’s Workers’ Compensation law for all employees. If subletting any of the work, ensure that the subcontractor(s) and subconsultant(s) have Workers’ Compensation Insurance for their employees in accordance with Florida’s Workers’ Compensation law. If using “leased employees” or employees obtained through professional employer organizations (“PEO’s”), ensure that such employees are covered by Workers’ Compensation Insurance through the PEO’s or other leasing entities. Ensure that any equipment rental agreements that include operators or other personnel who are employees of independent contractors, sole proprietorships, or partners are covered by insurance required under Florida’s Workers' Compensation law. c. If the Agency elects to self-perform the Project, then the Agency may self-insure. If the Agency elects to hire a contractor or consultant to perform the Project, then the Agency shall carry, or cause its contractor or consultant to carry, Commercial General Liability insurance providing continuous coverage for all work or operations performed under this Agreement. Such insurance shall be no more restrictive than that provided by the latest occurrence form edition of the standard Commercial General Liability Coverage Form (ISO Form CG 00 01) as filed for use in the State of Florida. The Agency shall cause, or cause its contractor or consultant to cause, the Department to be made an Additional Insured as to such insurance. Such coverage shall be on an “occurrence” basis and shall include Products/Completed Operations coverage. The coverage afforded to the Department as an Additional Insured shall be primary as to any other available insurance and shall not be more restrictive than the coverage afforded to the Named Insured. The limits of coverage shall not be less than $1,000,000 for each occurrence and not less than a $5,000,000 annual general aggregate, inclusive of amounts provided by an umbrella or excess policy. The limits of coverage described herein shall apply fully to the work or operations performed under the Agreement, and may not be shared with or diminished by claims unrelated to the Agreement. The policy/ies and coverage described herein may be subject to a deductible and such deductibles shall be paid by the Named Insured. No policy/ies or coverage described herein may contain or be subject to a Retention or a Self-Insured Retention unless the Agency is a state agency or subdivision of the State of Florida that elects to self-perform the Project. Prior to the execution of the Agreement, and at all renewal periods which occur prior to final acceptance of the work, the Department shall be provided with an ACORD Certificate of Liability Insurance reflecting the coverage described herein. The Department shall be notified in writing within ten days of any cancellation, notice of cancellation, lapse, renewal, or proposed change to any policy or coverage described herein. The Department’s approval or failure to disapprove any policy/ies, DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 15 of 37 coverage, or ACORD Certificates shall not relieve or excuse any obligation to procure and maintain the insurance required herein, nor serve as a waiver of any rights or defenses the Department may have. d. When the Agreement includes the construction of a railroad grade crossing, railroad overpass or underpass structure, or any other work or operations within the limits of the railroad right- of-way, including any encroachments thereon from work or operations in the vicinity of the railroad right-of-way, the Agency shall, or cause its contractor to, in addition to the insurance coverage required above, procure and maintain Railroad Protective Liability Coverage (ISO Form CG 00 35) where the railroad is the Named Insured and where the limits are not less than $2,000,000 combined single limit for bodily injury and/or property damage per occurrence, and with an annual aggregate limit of not less than $6,000,000. The railroad shall also be added along with the Department as an Additional Insured on the policy/ies procured pursuant to the paragraph above. Prior to the execution of the Agreement, and at all renewal periods which occur prior to final acceptance of the work, both the Department and the railroad shall be provided with an ACORD Certificate of Liability Insurance reflecting the coverage described herein. The insurance described herein shall be maintained through final acceptance of the work. Both the Department and the railroad shall be notified in writing within ten days of any cancellation, notice of cancellation, renewal, or proposed change to any policy or coverage described herein. The Department’s approval or failure to disapprove any policy/ies, coverage, or ACORD Certificates shall not relieve or excuse any obligation to procure and maintain the insurance required herein, nor serve as a waiver of any rights the Department may have. e. When the Agreement involves work on or in the vicinity of utility-owned property or facilities, the utility shall be added along with the Department as an Additional Insured on the Commercial General Liability policy/ies procured above. 19. Miscellaneous: a. Environmental Regulations. The Agency will be solely responsible for compliance with all applicable environmental regulations and for any liability arising from non-compliance with these regulations, and will reimburse the Department for any loss incurred in connection therewith. b. Non-Admission of Liability. In no event shall the making by the Department of any payment to the Agency constitute or be construed as a waiver by the Department of any breach of covenant or any default which may then exist on the part of the Agency and the making of such payment by the Department, while any such breach or default shall exist, shall in no way impair or prejudice any right or remedy available to the Department with respect to such breach or default. c. Severability. If any provision of this Agreement is held invalid, the remainder of this Agreement shall not be affected. In such an instance, the remainder would then continue to conform to the terms and requirements of applicable law. d. Agency not an agent of Department. The Agency and the Department agree that the Agency, its employees, contractors, subcontractors, consultants, and subconsultants are not agents of the Department as a result of this Agreement. e. Bonus or Commission. By execution of the Agreement, the Agency represents that it has not paid and, also agrees not to pay, any bonus or commission for the purpose of obtaining an approval of its application for the financing hereunder. f. Non-Contravention of State Law. Nothing in the Agreement shall require the Agency to observe or enforce compliance with any provision or perform any act or do any other thing in DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 16 of 37 contravention of any applicable state law. If any of the provisions of the Agreement violate any applicable state law, the Agency will at once notify the Department in writing so that appropriate changes and modifications may be made by the Department and the Agency to the end that the Agency may proceed as soon as possible with the Project. g. Execution of Agreement. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which shall constitute the same Agreement. A facsimile or electronic transmission of this Agreement with a signature on behalf of a party will be legal and binding on such party. h. Federal Award Identification Number (FAIN). If the FAIN is not available prior to execution of the Agreement, the Department may unilaterally add the FAIN to the Agreement without approval of the Agency and without an amendment to the Agreement. If this occurs, an updated Agreement that includes the FAIN will be provided to the Agency and uploaded to the Department of Financial Services’ Florida Accountability Contract Tracking System (FACTS). i. Inspector General Cooperation. The Agency agrees to comply with Section 20.055(5), Florida Statutes, and to incorporate in all subcontracts the obligation to comply with Section 20.055(5), Florida Statutes. j. Law, Forum, and Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. In the event of a conflict between any portion of the contract and Florida law, the laws of Florida shall prevail. The Agency agrees to waive forum and venue and that the Department shall determine the forum and venue in which any dispute under this Agreement is decided. IN WITNESS WHEREOF, the Parties have executed this Agreement on the day and year written above. AGENCY City of Clearwater By: Name: Title: STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION By: Name: Justin Hall Title: Director of Transportation Development STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION Legal Review: Martin Hernandez 11/08/2023 | 5:06 PM Public TransportaƟon Grant Agreement Project No. 453898-1-94-01 Contract No. G2092 Michael MacDonald is hereby granted authority to sign the above-referenced grant agreement and any exhibits or other documentaƟon relaƟng to this agreement on behalf of the City of Clearwater, Florida in his capacity as Marine and AviaƟon Director. Brian Aungst, Sr. Jennifer Poirrier Mayor City Manager Approved as to form: AƩest: MaƩhew J. Mytych, Esq. Rosemarie Call Assistant City AƩorney City Clerk Page 17 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT A Project Description and Responsibilities A. Project Description (description of Agency’s project to provide context, description of project components funded via this Agreement (if not the entire project)): Design and construction of parking lot expansion at Clearwater Airpark. This project will rehab the current parking lot and allow us to design and construct to expand the existing parking lot. This project will include utility, earth moving, construction of parking lot, but no limited to Geotech, labor, draining, gating, asphalt,electrical, painting and permitting. B. Project Location (limits, city, county, map): Clearwater Air Park/Clearwater, FL/Pinellas C. Project Scope (allowable costs: describe project components, improvement type/service type, approximate timeline, project schedule, project size): D. Deliverable(s): The project scope identifies the ultimate project deliverables. Deliverables for requisition, payment and invoice purposes will be the incremental progress made toward completion of project scope elements. Supporting documentation will be quantifiable, measurable, and verifiable, to allow for a determination of the amount of incremental progress that has been made, and provide evidence that the payment requested is commensurate with the accomplished incremental progress and costs incurred by the Agency. E. Unallowable Costs (including but not limited to): F. Transit Operating Grant Requirements (Transit Only): Transit Operating Grants billed as an operational subsidy will require an expenditure detail report from the Agency that matches the invoice period. The expenditure detail, along with the progress report, will be the required deliverables for Transit Operating Grants. Operating grants may be issued for a term not to exceed three years from execution. The original grant agreement will include funding for year one. Funding for years two and three will be added by amendment as long as the grantee has submitted all invoices on schedule and the project deliverables for the year have been met. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB Page 18 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB Page 19 of 37 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT B Schedule of Financial Assistance FUNDS AWARDED TO THE AGENCY AND REQUIRED MATCHING FUNDS PURSUANT TO THIS AGREEMENT CONSIST OF THE FOLLOWING: A. Fund Type and Fiscal Year: Financial Management Number Fund Type FLAIR Category State Fiscal Year Object Code CSFA/ CFDA Number CSFA/CFDA Title or Funding Source Description Funding Amount 453898-1-94-01 DPTO 088719 2024 751000 55.004 Aviation Grant Program $640,000.00 453898-1-94-01 LF 088719 2024 751000 55.004 Aviation Grant Program $160,000.00 Total Financial Assistance $800,000.00 B. Estimate of Project Costs by Grant Phase: Phases* State Local Federal Totals State % Local % Federal % Land Acquisition $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Planning $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Environmental/Design/Construction $640,000.00 $160,000.00 $0.00 $800,000.00 80.00 20.00 0.00 Capital Equipment/ Preventative Maintenance $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Match to Direct Federal Funding $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Mobility Management (Transit Only) $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Totals $640,000.00 $160,000.00 $0.00 $800,000.00 *Shifting items between these grant phases requires execution of an Amendment to the Public Transportation Grant Agreement. BUDGET/COST ANALYSIS CERTIFICATION AS REQUIRED BY SECTION 216.3475, FLORIDA STATUTES: I certify that the cost for each line item budget category (grant phase) has been evaluated and determined to be allowable, reasonable, and necessary as required by Section 216.3475, Florida Statutes. Documentation is on file evidencing the methodology used and the conclusions reached. Raymond Clark Department Grant Manager Name Signature Date Scope Code and/or Activity Line Item (ALI) (Transit Only) Page 29 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT C TERMS AND CONDITIONS OF CONSTRUCTION 1. Design and Construction Standards and Required Approvals. a. The Agency understands that it is responsible for the preparation and certification of all design plans for the Project. The Agency shall hire a qualified consultant for the design phase of the Project or, if applicable, the Agency shall require their design-build contractor or construction management contractor to hire a qualified consultant for the design phase of the Project. b. Execution of this Agreement by both Parties shall be deemed a Notice to Proceed to the Agency for the design phase or other non-construction phases of the Project. If the Project involves a construction phase, the Agency shall not begin the construction phase of the Project until the Department issues a Notice to Proceed for the construction phase. Prior to commencing the construction work described in this Agreement, the Agency shall request a Notice to Proceed from the Department’s Project Manager, Raymond Clark (email: Raymond.Clark@dot.state.fl.us) or from an appointed designee. Any construction phase work performed prior to the execution of this required Notice to Proceed is not subject to reimbursement. c. The Agency will provide one (1) copy of the final design plans and specifications and final bid documents to the Department’s Project Manager prior to bidding or commencing construction of the Project. d. The Agency shall require the Agency’s contractor to post a payment and performance bond in accordance with applicable law(s). e. The Agency shall be responsible to ensure that the construction work under this Agreement is performed in accordance with the approved construction documents, and that the construction work will meet all applicable Agency and Department standards. f. Upon completion of the work authorized by this Agreement, the Agency shall notify the Department in writing of the completion of construction of the Project; and for all design work that originally required certification by a Professional Engineer, this notification shall contain an Engineer’s Certification of Compliance, signed and sealed by a Professional Engineer, the form of which is attached to this Exhibit. The certification shall state that work has been completed in compliance with the Project construction plans and specifications. If any deviations are found from the approved plans or specifications, the certification shall include a list of all deviations along with an explanation that justifies the reason to accept each deviation. 2. Construction on the Department’s Right of Way. If the Project involves construction on the Department’s right-of-way, then the following provisions apply to any and all portions of the Project that are constructed on the Department’s right-of-way: a. The Agency shall hire a qualified contractor using the Agency’s normal bid procedures to perform the construction work for the Project. The Agency must certify that the installation of the Project is completed by a Contractor prequalified by the Department as required by Section 2 of the Standard Specifications for Road and Bridge Construction (2016), as amended, unless otherwise approved by the Department in writing or the Contractor exhibits past project experience in the last five years that are comparable in scale, composition, and overall quality to the site characterized within the scope of services of this Project. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 21 of 37 b. Construction Engineering Inspection (CEI) services will be provided by the Agency by hiring a Department prequalified consultant firm including one individual that has completed the Advanced Maintenance of Traffic Level Training, unless otherwise approved by the Department in writing. The CEI staff shall be present on the Project at all times that the contractor is working. Administration of the CEI staff shall be under the responsible charge of a State of Florida Licensed Professional Engineer who shall provide the certification that all design and construction for the Project meets the minimum construction standards established by Department. The Department shall approve all CEI personnel. The CEI firm shall not be the same firm as that of the Engineer of Record for the Project. The Department shall have the right, but not the obligation, to perform independent assurance testing during the course of construction of the Project. Notwithstanding the foregoing, the Department may issue a written waiver of the CEI requirement for portions of Projects involving the construction of bus shelters, stops, or pads. c. The Project shall be designed and constructed in accordance with the latest edition of the Department’s Standard Specifications for Road and Bridge Construction, the Department Design Standards, and the Manual of Uniform Traffic Control Devices (MUTCD). The following guidelines shall apply as deemed appropriate by the Department: the Department Structures Design Manual, AASHTO Guide Specifications for the Design of Pedestrian Bridges, AASHTO LRFD Bridge Design Specifications, Florida Design Manual, Manual for Uniform Minimum Standards for Design, Construction and Maintenance for Streets and Highways (the “Florida Green Book”), and the Department Traffic Engineering Manual. The Agency will be required to submit any construction plans required by the Department for review and approval prior to any work being commenced. Should any changes to the plans be required during construction of the Project, the Agency shall be required to notify the Department of the changes and receive approval from the Department prior to the changes being constructed. The Agency shall maintain the area of the Project at all times and coordinate any work needs of the Department during construction of the Project. d. The Agency shall notify the Department a minimum of 48 hours before beginning construction within Department right-of-way. The Agency shall notify the Department should construction be suspended for more than 5 working days. The Department contact person for construction is . e. The Agency shall be responsible for monitoring construction operations and the maintenance of traffic (MOT) throughout the course of the Project in accordance with the latest edition of the Department Standard Specifications, section 102. The Agency is responsible for the development of a MOT plan and making any changes to that plan as necessary. The MOT plan shall be in accordance with the latest version of the Department Design Standards, Index 600 series. Any MOT plan developed by the Agency that deviates from the Department Design Standards must be signed and sealed by a professional engineer. MOT plans will require approval by the Department prior to implementation. f. The Agency shall be responsible for locating all existing utilities, both aerial and underground, and for ensuring that all utility locations be accurately documented on the construction plans. All utility conflicts shall be fully resolved directly with the applicable utility. g. The Agency will be responsible for obtaining all permits that may be required by other agencies or local governmental entities. h. It is hereby agreed by the Parties that this Agreement creates a permissive use only and all improvements located on the Department’s right-of-way resulting from this Agreement shall become the property of the Department. Neither the granting of the permission to use the Department right of way nor the placing of facilities upon the Department property shall operate to create or vest any property right to or in the Agency, except as may otherwise be provided in separate agreements. The Agency shall not acquire any right, title, interest or DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 22 of 37 estate in Department right of way, of any nature or kind whatsoever, by virtue of the execution, operation, effect, or performance of this Agreement including, but not limited to, the Agency’s use, occupancy or possession of Department right of way. The Parties agree that this Agreement does not, and shall not be construed to, grant credit for any future transportation concurrency requirements pursuant to Chapter 163, F.S. i. The Agency shall not cause any liens or encumbrances to attach to any portion of the Department’s property, including but not limited to, the Department’s right-of-way. j. The Agency shall perform all required testing associated with the design and construction of the Project. Testing results shall be made available to the Department upon request. The Department shall have the right to perform its own independent testing during the course of the Project. k. The Agency shall exercise the rights granted herein and shall otherwise perform this Agreement in a good and workmanlike manner, with reasonable care, in accordance with the terms and provisions of this Agreement and all applicable federal, state, local, administrative, regulatory, safety and environmental laws, codes, rules, regulations, policies, procedures, guidelines, standards and permits, as the same may be constituted and amended from time to time, including, but not limited to, those of the Department, applicable Water Management District, Florida Department of Environmental Protection, the United States Environmental Protection Agency, the United States Army Corps of Engineers, the United States Coast Guard and local governmental entities. l. If the Department determines a condition exists which threatens the public’s safety, the Department may, at its discretion, cause construction operations to cease and immediately have any potential hazards removed from its right-of-way at the sole cost, expense, and effort of the Agency. The Agency shall bear all construction delay costs incurred by the Department. m. The Agency shall be responsible to maintain and restore all features that might require relocation within the Department right-of-way. n. The Agency will be solely responsible for clean up or restoration required to correct any environmental or health hazards that may result from construction operations. o. The acceptance procedure will include a final “walk-through” by Agency and Department personnel. Upon completion of construction, the Agency will be required to submit to the Department final as-built plans and an engineering certification that construction was completed in accordance to the plans. Submittal of the final as-built plans shall include one complete set of the signed and sealed plans on 11" X 17" plan sheets and an electronic copy prepared in Portable Document Format (PDF). Prior to the termination of this Agreement, the Agency shall remove its presence, including, but not limited to, all of the Agency’s property, machinery, and equipment from Department right-of-way and shall restore those portions of Department right of way disturbed or otherwise altered by the Project to substantially the same condition that existed immediately prior to the commencement of the Project. p. If the Department determines that the Project is not completed in accordance with the provisions of this Agreement, the Department shall deliver written notification of such to the Agency. The Agency shall have thirty (30) days from the date of receipt of the Department’s written notice, or such other time as the Agency and the Department mutually agree to in writing, to complete the Project and provide the Department with written notice of the same (the “Notice of Completion”). If the Agency fails to timely deliver the Notice of Completion, or if it is determined that the Project is not properly completed after receipt of the Notice of Completion, the Department, within its discretion may: 1) provide the Agency with written authorization granting such additional time as the Department deems appropriate to correct the deficiency(ies); or 2) correct the deficiency(ies) at the Agency’s sole cost and expense, DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 23 of 37 without Department liability to the Agency for any resulting loss or damage to property, including, but not limited to, machinery and equipment. If the Department elects to correct the deficiency(ies), the Department shall provide the Agency with an invoice for the costs incurred by the Department and the Agency shall pay the invoice within thirty (30) days of the date of the invoice. q. The Agency shall implement best management practices for erosion and pollution control to prevent violation of state water quality standards. The Agency shall be responsible for the correction of any erosion, shoaling, or water quality problems that result from the construction of the Project. r. Portable Traffic Monitoring Site (PTMS) or a Telemetry Traffic Monitoring Site (TTMS) may exist within the vicinity of your proposed work. It is the responsibility of the Agency to locate and avoid damage to these sites. If a PTMS or TTMS is encountered during construction, the Department must be contacted immediately. s. During construction, highest priority must be given to pedestrian safety. If permission is granted to temporarily close a sidewalk, it should be done with the express condition that an alternate route will be provided, and shall continuously maintain pedestrian features to meet Americans Disability Act (ADA) standards. t. Restricted hours of operation will be as follows, unless otherwise approved by the Department’s District Construction Engineer or designee (insert hours and days of the week for restricted operation): u. Lane closures on the state road system must be coordinated with the Public Information Office at least two weeks prior to the closure. The contact information for the Department’s Public Information Office is: Insert District PIO contact info: Note: (Highlighted sections indicate need to confirm information with District Office or appropriate DOT person managing the Agreement) 3. Engineer’s Certification of Compliance. The Agency shall complete and submit and if applicable Engineer’s Certification of Compliance to the Department upon completion of the construction phase of the Project. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 24 of 37 ENGINEER’S CERTIFICATION OF COMPLIANCE PUBLIC TRANSPORTATION GRANT AGREEMENT BETWEEN THE STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION and PROJECT DESCRIPTION: DEPARTMENT CONTRACT NO.: FINANCIAL MANAGEMENT NO.: In accordance with the Terms and Conditions of the Public Transportation Grant Agreement, the undersigned certifies that all work which originally required certification by a Professional Engineer has been completed in compliance with the Project construction plans and specifications. If any deviations have been made from the approved plans, a list of all deviations, along with an explanation that justifies the reason to accept each deviation, will be attached to this Certification. Also, with submittal of this certification, the Agency shall furnish the Department a set of “as-built” plans for construction on the Department’s Right of Way certified by the Engineer of Record/CEI. By: , P.E. SEAL: Name: Date: Page 25 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT D AGENCY RESOLUTION PLEASE SEE ATTACHED Page 26 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT E PROGRAM SPECIFIC TERMS AND CONDITIONS - AVIATION AVIATION PROGRAM ASSURANCES A. General. 1. The assurances herein shall form an integral part of the Agreement between the Department and the Agency. 2. These assurances delineate the obligations of the Parties to this Agreement to ensure their commitment and compliance with specific provisions of Exhibit “A”, Project Description and Responsibilities, and Exhibit “B”, Schedule of Financial Assistance, as well as serving to protect public investment in public-use airports and the continued viability of the Florida Aviation System. 3. The Agency shall comply with the assurances as specified in this Agreement. 4. The terms and assurances of this Agreement shall remain in full force and effect throughout the useful life of a facility developed; equipment acquired; or Project items installed within a facility for an airport development or noise compatibility program project, but shall not exceed 20 years from the effective date of this Agreement. 5. There shall be no limit on the duration of the terms and assurances of this Agreement regarding Exclusive Rights and Airport Revenue so long as the property is used as a public airport. 6. There shall be no limit on the duration of the terms and assurances of this Agreement with respect to real property acquired with funds provided by this Agreement. 7. Subject to appropriations, the Department shall continue to comply with its financial commitment to this Project under the terms of this Agreement, until such time as the Department may determine that the Agency has failed to comply with the terms and assurances of this Agreement. 8. An Agency that has been determined by the Department to have failed to comply with either the terms of these Assurances, or the terms of the Agreement, or both, shall be notified, in writing, by the Department, identifying the specifics of the non-compliance and any corrective action by the Agency to remedy the failure. 9. Failure by the Agency to satisfactorily remedy the non-compliance shall absolve the Department’s continued financial commitment to this Project and immediately require the Agency to repay the Department the full amount of funds expended by the Department on this Project. 10. Any history of failure to comply with the terms and assurances of an Agreement will jeopardize the Agency’s eligibility for further state funding of airport projects by the Department. B. Agency Compliance Certification. 1. General Certification. The Agency hereby certifies, with respect to this Project, it will comply, within its authority, with all applicable, current laws and rules of the State of Florida and applicable local governments, as well as Department policies, guidelines, and requirements, including but not limited to, the following (latest version of each document): a. Florida Statutes (F.S.) • Chapter 163, F.S., Intergovernmental Programs • Chapter 329, F.S., Aircraft: Title; Liens; Registration; Liens • Chapter 330, F.S., Regulation of Aircraft, Pilots, and Airports • Chapter 331, F.S., Aviation and Aerospace Facilities and Commerce • Chapter 332, F.S., Airports and Other Air Navigation Facilities • Chapter 333, F.S., Airport Zoning Page 27 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 b. Florida Administrative Code (FAC) • Chapter 73C-41, FAC, Community Planning; Governing the Procedure for the Submittal and Review of Local Government Comprehensive Plans and Amendments • Chapter 14-60, FAC, Airport Licensing, Registration, and Airspace Protection • Section 62-256.300, FAC, Open Burning, Prohibitions • Section 62-701.320(13), FAC, Solid Waste Management Facility Permit Requirements, General, Airport Safety c. Local Government Requirements • Airport Zoning Ordinance • Local Comprehensive Plan d. Department Requirements • Eight Steps of Building a New Airport • Florida Airport Revenue Use Guide • Florida Aviation Project Handbook • Guidebook for Airport Master Planning • Airport Compatible Land Use Guidebook 2. Construction Certification. The Agency hereby certifies, with respect to a construction-related project, that all design plans and specifications will comply with applicable federal, state, local, and professional standards, as well as Federal Aviation Administration (FAA) Advisory Circulars (AC’s) and FAA issued waivers thereto, including but not limited to, the following: a. Federal Requirements • FAA AC 70/7460-1, Obstruction Marking and Lighting • FAA AC 150/5300-13, Airport Design • FAA AC 150/5370-2, Operational Safety on Airports During Construction • FAA AC 150/5370-10, Standards for Specifying Construction of Airports b. Local Government Requirements • Local Building Codes • Local Zoning Codes c. Department Requirements • Manual of Uniform Minimum Standards for Design, Construction and Maintenance for Streets and Highways (Commonly Referred to as the “Florida Green Book”) • Manual on Uniform Traffic Control Devices • Section 14-60.007, FAC, Airfield Standards for Licensed Airports • Standard Specifications for Construction of General Aviation Airports • Design Guidelines & Minimum Standard Requirements for T-Hangar Projects 3. Land Acquisition Certification. The Agency hereby certifies, regarding land acquisition, that it will comply with applicable federal and/or state policies, regulations, and laws, including but not limited to the following: a. Federal Requirements • Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 • National Environmental Policy of 1969 • FAA Order 5050.4, National Environmental Policy Act Implementing Instructions for Airport Projects • FAA Order 5100.37B, Land Acquisition and Relocation Assistance for Airport Projects b. Florida Requirements • Chapter 73, F.S., Eminent Domain (re: Property Acquired Through Condemnation) • Chapter 74, F.S., Proceedings Supplemental to Eminent Domain (re: Condemnation) • Section 286.23, F.S., Public Business: Miscellaneous Provisions Page 28 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 C. Agency Authority. 1. Legal Authority. The Agency hereby certifies, with respect to this Agreement, that it has the legal authority to enter into this Agreement and commit to this Project; that a resolution, motion, or similar action has been duly adopted or passed as an official act of the airport sponsor’s governing body authorizing this Agreement, including assurances contained therein, and directing and authorizing the person identified as the official representative of the governing body to act on its behalf with respect to this Agreement and to provide any additional information as may be required. 2. Financial Authority. The Agency hereby certifies, with respect to this Agreement, that it has sufficient funds available for that portion of the Project costs which are not paid by the U.S. Government or the State of Florida; that it has sufficient funds available to assure future operation and maintenance of items funded by this Project, which it will control; and that authority has been granted by the airport sponsor governing body to commit those funds to this Project. D. Agency Responsibilities. The Agency hereby certifies it currently complies with or will comply with the following responsibilities: 1. Accounting System. a. The Agency shall create and maintain a separate account to document all of the financial transactions related to the airport as a distinct entity. b. The accounting records shall be kept by the Agency or its authorized representative in accordance with Generally Accepted Accounting Principles and in an accounting system that will facilitate an effective audit in accordance with the 2 CFR Part 200, Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards and Section 215.97, F.S., Florida Single Audit Act. c. The Department has the right to audit and inspect all financial records of the Agency upon reasonable notice. 2. Good Title. a. The Agency holds good title, satisfactory to the Department, to the airport or site thereof, or gives assurance, satisfactory to the Department, that good title will be obtained. b. For noise compatibility program projects undertaken on the airport sponsor’s property, the Agency holds good title, satisfactory to the Department, to that portion of the property upon which state funds will be expended, or gives assurance, satisfactory to the Department, that good title will be obtained. 3. Preserving Rights and Powers. a. The Agency shall not take or permit any action which would operate to deprive it of any of the rights and powers necessary to perform any or all of the terms and assurances of this Agreement without the written approval of the Department. Further, the Agency shall act promptly to acquire, extinguish, or modify, in a manner acceptable to the Department, any outstanding rights or claims of right of others which would interfere with such performance by the Agency. b. If an arrangement is made for management and operation of the airport by any entity or person other than the Agency or an employee of the Agency, the Agency shall reserve sufficient rights and authority to ensure that the airport will be operated and maintained in accordance with the terms and assurances of this Agreement. 4. Hazard Removal and Mitigation. Page 29 of 37 DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 a. For airport hazards located on airport controlled property, the Agency shall clear and protect terminal airspace required for instrument and visual operations at the airport (including established minimum flight altitudes) by removing, lowering, relocating, marking, or lighting or otherwise mitigating existing airport hazards and by preventing the establishment or creation of future airport hazards. b. For airport hazards not located on airport controlled property, the Agency shall work in conjunction with the governing public authority or private land owner of the property to clear and protect terminal airspace required for instrument and visual operations at the airport (including established minimum flight altitudes) by removing, lowering, relocating, marking, or lighting or otherwise mitigating existing airport hazards and by preventing the establishment or creation of future airport hazards. The Agency may enter into an agreement with surrounding property owners or pursue available legal remedies to remove potential hazards to air navigation. 5. Airport Compatible Land Use. a. The Agency assures that appropriate airport zoning ordinances are in place consistent with Section 333.03, F.S., or if not in place, that it will take appropriate action necessary to ensure local government adoption of an airport zoning ordinance or execution of an interlocal agreement with another local government body having an airport zoning ordinance, consistent with the provisions of Section 333.03, F.S. b. The Agency assures that it will disapprove or oppose any attempted alteration or creation of objects, natural or man-made, dangerous to navigable airspace or that would adversely affect the current or future levels of airport operations. c. The Agency assures that it will disapprove or oppose any attempted change in local land use development regulations that would adversely affect the current or future levels of airport operations by creation or expansion of airport incompatible land use areas. 6. Consistency with Local Government Plans. a. The Agency assures the Project is consistent with the currently existing and planned future land use development plans approved by the local government having jurisdictional responsibility for the area surrounding the airport. b. The Agency assures that it has given fair consideration to the interest of local communities and has had reasonable consultation with those parties affected by the Project. c. The Agency shall consider and take appropriate actions, if deemed warranted by the Agency, to adopt the current, approved Airport Master Plan into the local government comprehensive plan. 7. Consistency with Airport Master Plan and Airport Layout Plan. a. The Agency assures that the project, covered by the terms and assurances of this Agreement, is consistent with the most current Airport Master Plan. b. The Agency assures that the Project, covered by the terms and assurances of this Agreement, is consistent with the most current, approved Airport Layout Plan (ALP), which shows: 1) The boundaries of the airport and all proposed additions thereto, together with the boundaries of all offsite areas owned or controlled by the Agency for airport purposes and proposed additions thereto; 2) The location and nature of all existing and proposed airport facilities and structures (such as runways, taxiways, aprons, terminal buildings, hangars, and roads), including all proposed extensions and reductions of existing airport facilities; and 3) The location of all existing and proposed non-aviation areas on airport property and of all existing improvements thereon. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 30 of 37 c. The Agency assures that it will not make or permit any changes or alterations on the airport or any of its facilities that are not consistent with the Airport Master Plan and the Airport Layout Plan, as approved by the Department. d. Original Airport Master Plans and Airport Layout Plans and each amendment, revision, or modification thereof, will be subject to the approval of the Department. 8. Airport Financial Plan. a. The Agency assures that it will develop and maintain a cost-feasible Airport financial plan to accomplish the projects necessary to achieve the proposed airport improvements identified in the Airport Master Plan and depicted in the Airport Layout Plan, and any updates thereto. The Agency’s Airport financial plan must comply with the following conditions: 1) The Airport financial plan will be a part of the Airport Master Plan. 2) The Airport financial plan will realistically assess project phasing considering availability of state and local funding and likelihood of federal funding under the FAA’s priority system. 3) The Airport financial plan will not include Department funding for projects that are inconsistent with the local government comprehensive plan. b. All Project cost estimates contained in the Airport financial plan shall be entered into and kept current in the Florida Aviation Database (FAD) Joint Automated Capital Improvement Program (JACIP) website. 9. Airport Revenue. The Agency assures that all revenue generated by the airport will be expended for capital improvement or operating costs of the airport; the local airport system; or other local facilities which are owned or operated by the owner or operator of the airport and which are directly and substantially related to the air transportation of passengers or property, or for environmental or noise mitigation purposes on or off the airport. 10. Fee and Rental Structure. a. The Agency assures that it will maintain a fee and rental structure for facilities and services at the airport that it will make the airport as self-sustaining as possible under the circumstances existing at the particular airport. b. If this Agreement results in a facility that will be leased or otherwise produce revenue, the Agency assures that the price charged for that facility will be based on the market value. 11. Public-Private Partnership for Aeronautical Uses. a. If the airport owner or operator and a person or entity that owns an aircraft or an airport tenant or potential tenant agree that an aircraft hangar or tenant-specific facility, respectively, is to be constructed on airport property for aircraft storage or tenant use at the expense of the aircraft owner or tenant, the airport owner or operator may grant to the aircraft owner or tenant of the facility a lease that is subject to such terms and conditions on the facility as the airport owner or operator may impose, subject to approval by the Department. b. The price charged for said lease will be based on market value, unless otherwise approved by the Department. 12. Economic Nondiscrimination. a. The Agency assures that it will make the airport available as an airport for public use on reasonable terms without unjust discrimination to all types, kinds and classes of aeronautical activities, including commercial aeronautical activities offering services to the public. 1) The Agency may establish such reasonable, and not unjustly discriminatory, conditions to be met by all users of the airport as may be necessary for the safe and efficient operation of the airport. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 31 of 37 2) The Agency may prohibit or limit any given type, kind or class of aeronautical use of the airport if such action is necessary for the safe operation of the airport or necessary to serve the civil aviation needs of the public. b. The Agency assures that each airport Fixed-Based Operator (FBO) shall be subject to the same rates, fees, rentals, and other charges as are uniformly applicable to all other FBOs making the same or similar uses of such airport and utilizing the same or similar facilities. 13. Air and Water Quality Standards. The Agency assures that all projects involving airport location, major runway extension, or runway location will be located, designed, constructed, and operated so as to comply with applicable air and water quality standards. 14. Operations and Maintenance. a. The Agency assures that the airport and all facilities, which are necessary to serve the aeronautical users of the airport, shall be operated at all times in a safe and serviceable condition and in accordance with the minimum standards as may be required or prescribed by applicable federal and state agencies for maintenance and operation, as well as minimum standards established by the Department for State of Florida licensing as a public-use airport. 1) The Agency assures that it will not cause or permit any activity or action thereon which would interfere with its use for airport purposes. 2) Except in emergency situations, any proposal to temporarily close the airport for non-aeronautical purposes must first be approved by the Department. 3) The Agency assures that it will have arrangements for promptly notifying airmen of any condition affecting aeronautical use of the airport. b. Nothing contained herein shall be construed to require that the airport be operated for aeronautical use during temporary periods when adverse weather conditions interfere with safe airport operations. 15. Federal Funding Eligibility. a. The Agency assures it will take appropriate actions to maintain federal funding eligibility for the airport and it will avoid any action that renders the airport ineligible for federal funding. b. If the Agency becomes ineligible for federal funding of airport projects, such determination will render the Agency ineligible for state funding of airport projects. 16. Project Implementation. a. The Agency assures that it will begin making expenditures or incurring obligations pertaining to this Project within one year after the effective date of this Agreement. b. The Agency may request a one-year extension of this one-year time period, subject to approval by the Department District Secretary or designee. c. Failure of the Agency to make expenditures, incur obligations or receive an approved extension may allow the Department to terminate this Agreement. 17. Exclusive Rights. The Agency assures that it will not permit any exclusive right for use of the airport by any person providing, or intending to provide, aeronautical services to the public. 18. Airfield Access. a. The Agency assures that it will not grant or allow general easement or public access that opens onto or crosses the airport runways, taxiways, flight line, passenger facilities, or any area used for emergency DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 32 of 37 equipment, fuel, supplies, passengers, mail and freight, radar, communications, utilities, and landing systems, including but not limited to flight operations, ground services, emergency services, terminal facilities, maintenance, repair, or storage, except for those normal airport providers responsible for standard airport daily services or during special events at the airport open to the public with limited and controlled access. b. The Agency assures that it will not grant or allow general easement or public access to any portion of the airfield from adjacent real property which is not owned, operated, or otherwise controlled by the Agency without prior Department approval. 19. Retention of Rights and Interests.The Agency will not sell, lease, encumber, or otherwise transfer or dispose of any part of its title or other interests in the real property shown as airport owned or controlled on the current airport layout plan without prior written approval by the Department. It will not sell, lease, encumber, terminate, waive, or otherwise transfer or dispose of any part of its title, rights, or other interest in existing noise easements or avigation easements on any property, airport or non-airport, without prior written approval by the Department. These assurances shall not limit the Agency’s right to lease airport property for airport-compatible purposes. 20. Consultant, Contractor, Scope, and Costs. a. The Department has the right to disapprove the Agency’s employment of consultants, contractors, and subcontractors for all or any part of this Project if the specific consultants, contractors, or subcontractors have a record of poor project performance with the Department. b. Further, the Department maintains the right to disapprove the proposed Project scope and cost of professional services. 21. Planning Projects. For all planning projects or other aviation studies, the Agency assures that it will: a. Execute the project per the approved project narrative or with approved modifications. b. Furnish the Department with such periodic project and work activity reports as indicated in the approved scope of services. c. Make such project materials available for public review, unless exempt from public disclosure. 1) Information related to airport security is considered restricted information and is exempt from public dissemination per Sections 119.071(3) and 331.22 F.S. 2) No materials prepared under this Agreement shall be subject to copyright in the United States or any other country. d. Grant the Department unrestricted authority to publish, disclose, distribute, and otherwise use any of the material prepared in connection with this Agreement. e. If the Project involves developing an Airport Master Plan or an Airport Layout Plan, and any updates thereto, it will be consistent with provisions of the Florida Aviation System Plan, will identify reasonable future growth of the airport and the Agency will comply with the Department airport master planning guidebook, including: 1) Provide copies, in electronic and editable format, of final Project materials to the Department, including computer-aided drafting (CAD) files of the Airport Layout Plan. 2) Develop a cost-feasible financial plan, approved by the Department, to accomplish the projects described in the Airport Master Plan or depicted in the Airport Layout Plan, and any updates thereto. The cost-feasible financial plan shall realistically assess Project phasing considering availability of state and local funding and federal funding under the FAA’s priority system. 3) Enter all projects contained in the cost-feasible plan in the Joint Automated Capital Improvement Program (JACIP). DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 33 of 37 f. The Agency understands and agrees that Department approval of this Agreement or any planning material developed as part of this Agreement does not constitute or imply any assurance or commitment on the part of the Department to approve any pending or future application for state aviation funding. g. The Agency will submit master planning draft and final deliverables for Department and, if required, FAA approval prior to submitting any invoices to the Department for payment. 22. Land Acquisition Projects. For the purchase of real property, the Agency assures that it will: a. Laws. Acquire the land in accordance with federal and/or state laws governing such action. b. Administration. Maintain direct control of Project administration, including: 1) Maintain responsibility for all related contract letting and administrative procedures related to the purchase of real property. 2) Secure written Department approval to execute each agreement for the purchase of real property with any third party. 3) Ensure a qualified, State-certified general appraiser provides all necessary services and documentation. 4) Furnish the Department with a projected schedule of events and a cash flow projection within 20 calendar days after completion of the review appraisal. 5) Establish a Project account for the purchase of the land. 6) Collect and disburse federal, state, and local project funds. c. Reimbursable Funds. If funding conveyed by this Agreement is reimbursable for land purchase in accordance with Chapter 332, F.S., the Agency shall comply with the following requirements: 1) The Agency shall apply for a FAA Airport Improvement Program grant for the land purchase within 60 days of executing this Agreement. 2) If federal funds are received for the land purchase, the Agency shall notify the Department, in writing, within 14 calendar days of receiving the federal funds and is responsible for reimbursing the Department within 30 calendar days to achieve normal project federal, state, and local funding shares per Chapter 332, F.S. 3) If federal funds are not received for the land purchase, the Agency shall reimburse the Department within 30 calendar days after the reimbursable funds are due in order to achieve normal project state and local funding shares as described in Chapter 332, F.S. 4) If federal funds are not received for the land purchase and the state share of the purchase is less than or equal to normal state and local funding shares per Chapter 332, F.S., when reimbursable funds are due, no reimbursement to the Department shall be required. d. New Airport. If this Project involves the purchase of real property for the development of a new airport, the Agency assures that it will: 1) Apply for federal and state funding to construct a paved runway, associated aircraft parking apron, and connecting taxiway within one year of the date of land purchase. 2) Complete an Airport Master Plan within two years of land purchase. 3) Complete airport construction for basic operation within 10 years of land purchase. e. Use of Land. The Agency assures that it shall use the land for aviation purposes in accordance with the terms and assurances of this Agreement within 10 years of acquisition. f. Disposal of Land. For the disposal of real property the Agency assures that it will comply with the following: 1) For land purchased for airport development or noise compatibility purposes, the Agency shall, when the land is no longer needed for such purposes, dispose of such land at fair market value and/or make available to the Department an amount equal to the state’s proportionate share of its market value. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 34 of 37 2) Land will be considered to be needed for airport purposes under this assurance if: a) It serves aeronautical purposes such as a runway protection zone or as a noise buffer. b) Revenue from uses of such land contributes to airport financial self-sufficiency. 3) Disposition of land under Sections D.22.f.1. or D.22.f.2. of this Exhibit, above, shall be subject to retention or reservation of any interest or right therein needed to ensure such land will only be used for purposes compatible with noise levels related to airport operations. 4) Revenues from the sale of such land must be accounted for as outlined in Section D.1. of this Exhibit, and expended as outlined in Section D.9. of this Exhibit. 23. Construction Projects. The Agency assures that it will: a. Project Certifications. Certify Project compliances, including: 1) Consultant and contractor selection comply with all applicable federal, state and local laws, rules, regulations, and policies. 2) All design plans and specifications comply with federal, state, and professional standards and applicable FAA advisory circulars, as well as the minimum standards established by the Department for State of Florida licensing as a public-use airport. 3) Completed construction complies with all applicable local building codes. 4) Completed construction complies with the Project plans and specifications with certification of that fact by the Project Engineer. b. Design Development. For the plans, specifications, construction contract documents, and any and all other engineering, construction, and contractual documents produced by the Engineer, which are hereinafter collectively referred to as "plans", the Engineer will certify that: 1) The plans shall be developed in accordance with sound engineering and design principles, and with generally accepted professional standards. 2) The plans shall be consistent with the intent of the Project as defined in Exhibit A and Exhibit B of this Agreement. 3) The Project Engineer shall perform a review of the certification requirements listed in Section B.2. of this Exhibit, Construction Certification, and make a determination as to their applicability to this Project. 4) Development of the plans shall comply with all applicable laws, ordinances, zoning and permitting requirements, public notice requirements, and other similar regulations. c. Inspection and Approval. The Agency assures that: 1) The Agency will provide and maintain competent technical supervision at the construction site throughout the Project to assure that the work conforms to the plans, specifications, and schedules approved by the Department, as applicable, for the Project. 2) The Agency assures that it will allow the Department to inspect the work and that it will provide any cost and progress reporting, as may be required by the Department. 3) The Agency assures that it will take the appropriate corrective action necessary, as required by the Department, for work which does not conform to the Department standards. d. Pavement Preventive Maintenance. The Agency assures that for a project involving replacement or reconstruction of runway or taxiway pavement it has implemented an airport pavement maintenance management program and that it will use such program for the useful life of any pavement constructed, reconstructed, or repaired with state financial assistance at the airport. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 35 of 37 24. Noise Mitigation Projects. The Agency assures that it will: a. Government Agreements. For all noise compatibility projects that are carried out by another unit of local government or are on property owned by a unit of local government other than the Agency, the Agency shall enter into an agreement with that government body. 1) The local agreement, satisfactory to the Department, shall obligate the unit of local government to the same terms and assurances that apply to the Agency. 2) The Agency assures that it will take steps to enforce the local agreement if there is substantial non- compliance with the terms of the local agreement. b. Private Agreements. For noise compatibility projects on privately owned property: 1) The Agency shall enter into an agreement with the owner of that property to exclude future actions against the airport. 2) The Agency assures that it will take steps to enforce such agreement if there is substantial non- compliance with the terms of the agreement. - End of Exhibit E - DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 36 of 37 EXHIBIT F Contract Payment Requirements Florida Department of Financial Services, Reference Guide for State Expenditures Cost Reimbursement Contracts Invoices for cost reimbursement contracts must be supported by an itemized listing of expenditures by category (salary, travel, expenses, etc.). Supporting documentation shall be submitted for each amount for which reimbursement is being claimed indicating that the item has been paid. Documentation for each amount for which reimbursement is being claimed must indicate that the item has been paid. Check numbers may be provided in lieu of copies of actual checks. Each piece of documentation should clearly reflect the dates of service. Only expenditures for categories in the approved agreement budget may be reimbursed. These expenditures must be allowable (pursuant to law) and directly related to the services being provided. Listed below are types and examples of supporting documentation for cost reimbursement agreements: (1) Salaries: A payroll register or similar documentation should be submitted. The payroll register should show gross salary charges, fringe benefits, other deductions and net pay. If an individual for whom reimbursement is being claimed is paid by the hour, a document reflecting the hours worked times the rate of pay will be acceptable. (2) Fringe Benefits: Fringe Benefits should be supported by invoices showing the amount paid on behalf of the employee (e.g., insurance premiums paid). If the contract specifically states that fringe benefits will be based on a specified percentage rather than the actual cost of fringe benefits, then the calculation for the fringe benefits amount must be shown. Exception: Governmental entities are not required to provide check numbers or copies of checks for fringe benefits. (3) Travel: Reimbursement for travel must be in accordance with Section 112.061, Florida Statutes, which includes submission of the claim on the approved State travel voucher or electronic means. (4) Other direct costs: Reimbursement will be made based on paid invoices/receipts. If nonexpendable property is purchased using State funds, the contract should include a provision for the transfer of the property to the State when services are terminated. Documentation must be provided to show compliance with Department of Management Services Rule 60A-1.017, Florida Administrative Code, regarding the requirements for contracts which include services and that provide for the contractor to purchase tangible personal property as defined in Section 273.02, Florida Statutes, for subsequent transfer to the State. (5) In-house charges: Charges which may be of an internal nature (e.g., postage, copies, etc.) may be reimbursed on a usage log which shows the units times the rate being charged. The rates must be reasonable. (6) Indirect costs: If the contract specifies that indirect costs will be paid based on a specified rate, then the calculation should be shown. Contracts between state agencies, and/or contracts between universities may submit alternative documentation to substantiate the reimbursement request that may be in the form of FLAIR reports or other detailed reports. The Florida Department of Financial Services, online Reference Guide for State Expenditures can be found at this web address https://www.myfloridacfo.com/Division/AA/Manuals/documents/ReferenceGuideforStateExpenditures.pdf. DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 Page 37 of 37 EXHIBIT G AUDIT REQUIREMENTS FOR AWARDS OF STATE FINANCIAL ASSISTANCE THE STATE RESOURCES AWARDED PURSUANT TO THIS AGREEMENT CONSIST OF THE FOLLOWING: SUBJECT TO SECTION 215.97, FLORIDA STATUTES:~ Awarding Agency: Florida Department of Transportation State Project Title: Aviation Grant Program CSFA Number: 55.004 *Award Amount: $640,000 *The award amount may change with amendments Specific project information for CSFA Number 55.004 is provided at: https://apps.fldfs.com/fsaa/searchCatalog.aspx COMPLIANCE REQUIREMENTS APPLICABLE TO STATE RESOURCES AWARDED PURSUANT TO THIS AGREEMENT: State Project Compliance Requirements for CSFA Number 55.004 are provided at: https://apps.fldfs.com/fsaa/searchCompliance.aspx The State Projects Compliance Supplement is provided at: https://apps.fldfs.com/fsaa/compliance.aspx DocuSign Envelope ID: 6B3D989A-8E50-4F48-87C2-1D8EB569ABAB To: Jeffrey.Horning@dot.state.fl.us FLORIDA DEPARTMENT OF TRANSPORTATION FUNDS APPROVAL G2O92 10/16/2023 CONTRACT INFORMATION Contract: G2O92 Contract Type: GD - GRANT DISBURSEMENT (GRANT) Method of Procurement: G - GOVERMENTAL AGENCY (287.057,F.S.) Vendor Name: CITY OF CLEARWATER Vendor ID: F596000289005 Beginning Date of This Agreement: 10/13/2023 Ending Date of This Agreement: 10/13/2026 Contract Total/Budgetary Ceiling: ct = $640,000.00 Description: PARKING LOT EXPANSION AND REHABILITATION FUNDS APPROVAL INFORMATION FUNDS APPROVED/REVIEWED FOR JASON ADANK, CPA, COMPTROLLER ON 10/16/2023 Action: Original Reviewed or Approved: APPROVED Organization Code: 55072020728 Expansion Option: A6 Object Code: 751000 Amount: $640,000.00 Financial Project: 45389819401 Work Activity (FCT): 215 CFDA: Fiscal Year: 2024 Budget Entity: 55100100 Category/Category Year: 088719/24 Amendment ID: O001 Sequence: 00 User Assigned ID: Enc Line (6s)/Status: 0001/04 Total Amount: $640,000.00 Page1 of 1 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0126 Agenda Date: 2/15/2024 Status: Public HearingVersion: 1 File Type: Action ItemIn Control: Marine & Aviation Agenda Number: 7.5 SUBJECT/RECOMMENDATION: Reapprove the Joint Participation Agreement (JPA) G2086 between the City of Clearwater and the State of Florida Department of Transportation (FDOT), Geo Technical and Survey of Airpark Property at the Clearwater Airpark, authorize the appropriate officials to execute same, and adopt Resolution 24-02 as amended. SUMMARY: FDOT JPA Agreement G2086 provides for an 80% grant for the Geo Tech and Survey work, with 20% cash match. Clearwater Airpark has several important infrastructure improvement projects planned to improve the user experience as well as to upgrade facilities that have passed their useful life. These projects include milling and resurfacing existing asphalt, a new terminal building, new corporate hangars and T-hangars, repairs to existing hangars, and the potential for expanding asphalt areas for plane tie-downs. Each individual project will be handled by independent design and construction teams to guarantee competitive pricing and to engage specialized consultant teams for each component. These projects lie throughout the forty-seven acres of the property, and each will require a current survey and geotechnical analysis for permitting and for ensuring that the right solutions are put in place by providing all known conditions to the various design teams. Therefore, developing one comprehensive survey and geotechnical report of the entire site for distribution to all design and construction teams will provide consistency and efficiency as the City moves forward to building a chapter of the Airpark’s history. The project cost is estimated at $100,000 with FDOT contributing $80,000 and FlyUSA reimbursing the City for the cash match portion estimated at $20,000. APPROPRIATION CODE AND AMOUNT: A first quarter budget amendment will establish capital improvement project G2409, Airpark Property Survey, recognizing a budget increase of $80,000 in FDOT grant revenue and $20,000 in reimbursement revenues to create the project budget and fund this agreement. STRATEGIC PRIORITY: High Performing Government: 1.2 Maintain public infrastructure, mobility systems, natural lands, environmental resources, and historic features through systematic management efforts. Economic and Housing Opportunity: 2.2 Cultivate a business climate that welcomes entrepreneurship, inspires local investment, supports Eco-friendly enterprises, and encourages high-quality job growth. Page 1 City of Clearwater Printed on 2/13/2024 RESOLUTION NO 24-02 A RESOLUTION OF THE CITY OF CLEARWATER, FLORIDA AUTHORIZING THE EXECUTION OF A JOINT PARTICIPATION AGREEMENT BETWEEN THE CITY OF CLEARWATER, FLORIDA AND THE STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION, FOR A GRANT FOR GEO TECHNICAL ANALYSIS AND SURVEY OF THE CLEARWATER AIRPARK; PROVIDING AN EFFECTIVE DATE. WHEREAS, the Florida Department of Transportation (“FDOT”) has agreed to a grant to provide funding for geo technical analysis and survey of Airpark Property at the Clearwater Airpark under Joint Participation Agreement Financial Project No.: 453895-1- 94-01, Contract No.: G2086 (the “Agreement”), a copy of which is attached hereto as Exhibit “A”; now, therefore, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. The City Council hereby accepts and approves the Agreement between the City and the State of Florida Department of Transportation for the Clearwater Airpark and authorizes appropriate City officials to take all necessary action as may be necessary or appropriate to perform all obligations and commitments of the City of Clearwater in accordance with the provisions of the Agreement. Section 2. This resolution shall take effect immediately upon adoption PASSED AND ADOPTED this _______ day of _____________, 2024, as amended. ____________________________ Brian Aungst Sr. Mayor Approved as to form: Attest: __________________________ _____________________________ Matthew J. Mytych, Esq. Rosemarie Call Assistant City Attorney City Clerk Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#24-0127 Agenda Date: 2/15/2024 Status: Public HearingVersion: 1 File Type: Action ItemIn Control: Marine & Aviation Agenda Number: 7.6 SUBJECT/RECOMMENDATION: Reapprove the Joint Participation Agreement (JPA) G2O80 between the City of Clearwater and the State of Florida Department of Transportation (FDOT), Design of Corporate Hangars at the Clearwater Airpark, authorize the appropriate officials to execute same, and adopt Resolution 24-03 as amended. SUMMARY: FDOT JPA Agreement G2O80 provides for an 80% grant for the Design of new Corporate Hangars, with 20% cash match. The design will provide the building plans and permitting for the new building. The project cost is estimated at $679,308 with FDOT contributing $543,447 and FlyUSA reimbursing the City for the cash match portion estimated at $135,861. APPROPRIATION CODE AND AMOUNT: Funds are available in capital improvement project G2401, Airpark Hangars, to fund this agreement. STRATEGIC PRIORITY: High Performing Government: 1.2 Maintain public infrastructure, mobility systems, natural lands, environmental resources, and historic features through systematic management efforts. Economic & Housing Opportunity: 2.2 Cultivate a business climate that welcomes entrepreneurship, inspires local investment, supports Eco-friendly enterprises, and encourages high-quality job growth. Page 1 City of Clearwater Printed on 2/13/2024 RESOLUTION NO 24-03 A RESOLUTION OF THE CITY OF CLEARWATER, FLORIDA AUTHORIZING THE EXECUTION OF A JOINT PARTICIPATION AGREEMENT BETWEEN THE CITY OF CLEARWATER, FLORIDA AND THE STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION, FOR A GRANT TO DESIGN NEW CORPORATE HANGARS AT THE CLEARWATER AIRPARK; PROVIDING AN EFFECTIVE DATE. WHEREAS, the Florida Department of Transportation (“FDOT”) has agreed to a grant to provide funding for design of corporate hangars at the Clearwater Airpark under Joint Participation Agreement Financial Project No.: 440572-1-94-01, Contract No.: G2O80 (the “Agreement”), a copy of which is attached hereto as Exhibit “A”; now, therefore, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. The City Council hereby accepts and approves the Agreement between the City and the State of Florida Department of Transportation for the Clearwater Airpark and authorizes appropriate City officials to take all necessary action as may be necessary or appropriate to perform all obligations and commitments of the City of Clearwater in accordance with the provisions of the Agreement. Section 2. This resolution shall take effect immediately upon adoption PASSED AND ADOPTED this _______ day of _____________, 2024, as amended. ____________________________ Brian Aungst Sr. Mayor Approved as to form: Attest: __________________________ _____________________________ Matthew J. Mytych, Esq. Rosemarie Call Assistant City Attorney City Clerk STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Financial Project Number(s): (item-segment-phase-sequence) Fund(s): DDR FLAIR Category: 088719 440572-1-94-01 Work Activity Code/Function: 215 Object Code: 751000 Federal Number/Federal Award Identification Number (FAIN) – Transit only: N/A Org. Code: 55072020728 Vendor Number: VF596000800011 Contract Number: G2O80 Federal Award Date: N/A CFDA Number: N/A Agency SAM/UEI Number: CFDA Title: N/A CSFA Number: 55.004 CSFA Title: Aviation Grant Program THIS PUBLIC TRANSPORTATION GRANT AGREEMENT (“Agreement”) is entered into _ __ _, by and between the State of Florida, Department of Transportation, (“Department”), and City of Clearwater, (“Agency”). The Department and the Agency are sometimes referred to in this Agreement as a “Party” and collectively as the “Parties.” NOW, THEREFORE, in consideration of the mutual benefits to be derived from joint participation on the Project, the Parties agree to the following: 1. Authority. The Agency, by Resolution or other form of official authorization, a copy of which is attached as Exhibit “D”, Agency Resolution and made a part of this Agreement, has authorized its officers to execute this Agreement on its behalf. The Department has the authority pursuant to Section(s) 332.007, Florida Statutes, to enter into this Agreement. 2. Purpose of Agreement. The purpose of this Agreement is to provide for the Department’s participation in Design multiplane hangar, as further described in Exhibit "A", Project Description and Responsibilities, attached and incorporated into this Agreement (“Project”), to provide Department financial assistance to the Agency, state the terms and conditions upon which Department funds will be provided, and to set forth the manner in which the Project will be undertaken and completed. 3. Program Area. For identification purposes only, this Agreement is implemented as part of the Department program area selected below (select all programs that apply): X Aviation Seaports Transit Intermodal Rail Crossing Closure Match to Direct Federal Funding (Aviation or Transit) (Note: Section 15 and Exhibit G do not apply to federally matched funding) Other 4. Exhibits. The following Exhibits are attached and incorporated into this Agreement: X Exhibit A: Project Description and Responsibilities X Exhibit B: Schedule of Financial Assistance *Exhibit B1: Deferred Reimbursement Financial Provisions *Exhibit B2: Advance Payment Financial Provisions *Exhibit B3: Alternative Advanced Pay (Transit Bus Program) X *Exhibit C: Terms and Conditions of Construction X Exhibit D: Agency Resolution X Exhibit E: Program Specific Terms and Conditions X Exhibit F: Contract Payment Requirements X *Exhibit G: Audit Requirements for Awards of State Financial Assistance *Exhibit H: Audit Requirements for Awards of Federal Financial Assistance Page 1 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 *Exhibit I: Certification of Disbursement of Payment to Vehicle and/or Equipment Vendor *Additional Exhibit(s): *Indicates that the Exhibit is only attached and incorporated if applicable box is selected. 5. Time. Unless specified otherwise, all references to “days” within this Agreement refer to calendar days. 6. Term of Agreement. This Agreement shall commence upon full execution by both Parties (“Effective Date”) and continue through June 30, 2027. If the Agency does not complete the Project within this time period, this Agreement will expire unless an extension of the time period is requested by the Agency and granted in writing by the Department prior to the expiration of this Agreement. Expiration of this Agreement will be considered termination of the Project. The cost of any work performed prior to the Effective Date or after the expiration date of this Agreement will not be reimbursed by the Department. a. If this box is checked the following provision applies: Unless terminated earlier, work on the Project shall commence no later than the day of , or within days of the issuance of the Notice to Proceed for the construction phase of the Project (if the Project involves construction), whichever date is earlier. The Department shall have the option to immediately terminate this Agreement should the Agency fail to meet the above-required dates. 7. Amendments, Extensions, and Assignment. This Agreement may be amended or extended upon mutual written agreement of the Parties. This Agreement shall not be renewed. This Agreement shall not be assigned, transferred, or otherwise encumbered by the Agency under any circumstances without the prior written consent of the Department. 8. Termination or Suspension of Project. The Department may, by written notice to the Agency, suspend any or all of the Department’s obligations under this Agreement for the Agency’s failure to comply with applicable law or the terms of this Agreement until such time as the event or condition resulting in such suspension has ceased or been corrected. a. Notwithstanding any other provision of this Agreement, if the Department intends to terminate the Agreement, the Department shall notify the Agency of such termination in writing at least thirty (30) days prior to the termination of the Agreement, with instructions to the effective date of termination or specify the stage of work at which the Agreement is to be terminated. b. The Parties to this Agreement may terminate this Agreement when its continuation would not produce beneficial results commensurate with the further expenditure of funds. In this event, the Parties shall agree upon the termination conditions. c. If the Agreement is terminated before performance is completed, the Agency shall be paid only for that work satisfactorily performed for which costs can be substantiated. Such payment, however, may not exceed the equivalent percentage of the Department’s maximum financial assistance. If any portion of the Project is located on the Department’s right-of-way, then all work in progress on the Department right-of-way will become the property of the Department and will be turned over promptly by the Agency. d. In the event the Agency fails to perform or honor the requirements and provisions of this Agreement, the Agency shall promptly refund in full to the Department within thirty (30) days of the termination of the Agreement any funds that were determined by the Department to have been expended in violation of the Agreement. e. The Department reserves the right to unilaterally cancel this Agreement for failure by the Agency to comply with the Public Records provisions of Chapter 119, Florida Statutes. Page 2 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 9. Project Cost: a. The estimated total cost of the Project is $679,308. This amount is based upon Exhibit "B", Schedule of Financial Assistance. The timeline for deliverables and distribution of estimated amounts between deliverables within a grant phase, as outlined in Exhibit "B", Schedule of Financial Assistance, may be modified by mutual written agreement of the Parties and does not require execution of an Amendment to the Public Transportation Grant Agreement. The timeline for deliverables and distribution of estimated amounts between grant phases requires an amendment executed by both Parties in the same form as this Agreement. b. The Department agrees to participate in the Project cost up to the maximum amount of $543,447 and, the Department’s participation in the Project shall not exceed 80.00% of the total eligible cost of the Project, and as more fully described in Exhibit “B’’, Schedule of Financial Assistance. The Agency agrees to bear all expenses in excess of the amount of the Department’s participation and any cost overruns or deficits involved. 10. Compensation and Payment: a. Eligible Cost. The Department shall reimburse the Agency for allowable costs incurred as described in Exhibit “A”, Project Description and Responsibilities, and as set forth in Exhibit “B”, Schedule of Financial Assistance. b. Deliverables. The Agency shall provide quantifiable, measurable, and verifiable units of deliverables. Each deliverable must specify the required minimum level of service to be performed and the criteria for evaluating successful completion. The Project and the quantifiable, measurable, and verifiable units of deliverables are described more fully in Exhibit “A”, Project Description and Responsibilities. Modifications to the deliverables in Exhibit “A”, Project Description and Responsibilities requires a formal written amendment. c. Invoicing. Invoices shall be submitted no more often than monthly by the Agency in detail sufficient for a proper pre-audit and post-audit, based on the quantifiable, measurable, and verifiable deliverables as established in Exhibit “A”, Project Description and Responsibilities. Deliverables and costs incurred must be received and approved by the Department prior to reimbursement. Requests for reimbursement by the Agency shall include an invoice, progress report, and supporting documentation for the deliverables being billed that are acceptable to the Department. The Agency shall use the format for the invoice and progress report that is approved by the Department. d. Supporting Documentation. Supporting documentation must establish that the deliverables were received and accepted in writing by the Agency and must also establish that the required minimum standards or level of service to be performed based on the criteria for evaluating successful completion as specified in Exhibit “A”, Project Description and Responsibilities has been met. All costs invoiced shall be supported by properly executed payrolls, time records, invoices, contracts, or vouchers evidencing in proper detail the nature and propriety of charges as described in Exhibit “F”, Contract Payment Requirements. e. Travel Expenses. The selected provision below is controlling regarding travel expenses: X Travel expenses are NOT eligible for reimbursement under this Agreement. Travel expenses ARE eligible for reimbursement under this Agreement. Bills for travel expenses specifically authorized in this Agreement shall be submitted on the Department’s Contractor Travel Form No. 300-000-06 and will be paid in accordance with Section 112.061, Florida Statutes, and the most current version of the Department’s Disbursement Handbook for Employees and Managers. Page 3 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 f. Financial Consequences. Payment shall be made only after receipt and approval of deliverables and costs incurred unless advance payments are authorized by the Chief Financial Officer of the State of Florida under Chapters 215 and 216, Florida Statutes, or the Department’s Comptroller under Section 334.044(29), Florida Statutes. If the Department determines that the performance of the Agency is unsatisfactory, the Department shall notify the Agency of the deficiency to be corrected, which correction shall be made within a time- frame to be specified by the Department. The Agency shall, within thirty (30) days after notice from the Department, provide the Department with a corrective action plan describing how the Agency will address all issues of contract non-performance, unacceptable performance, failure to meet the minimum performance levels, deliverable deficiencies, or contract non- compliance. If the corrective action plan is unacceptable to the Department, the Agency will not be reimbursed. If the deficiency is subsequently resolved, the Agency may bill the Department for the amount that was previously not reimbursed during the next billing period. If the Agency is unable to resolve the deficiency, the funds shall be forfeited at the end of the Agreement’s term. g. Invoice Processing. An Agency receiving financial assistance from the Department should be aware of the following time frames. Inspection or verification and approval of deliverables shall take no longer than 20 days from the Department’s receipt of the invoice. The Department has 20 days to deliver a request for payment (voucher) to the Department of Financial Services. The 20 days are measured from the latter of the date the invoice is received or the deliverables are received, inspected or verified, and approved. If a payment is not available within 40 days, a separate interest penalty at a rate as established pursuant to Section 55.03(1), Florida Statutes, will be due and payable, in addition to the invoice amount, to the Agency. Interest penalties of less than one (1) dollar will not be enforced unless the Agency requests payment. Invoices that have to be returned to an Agency because of Agency preparation errors will result in a delay in the payment. The invoice payment requirements do not start until a properly completed invoice is provided to the Department. A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this individual include acting as an advocate for Agency who may be experiencing problems in obtaining timely payment(s) from a state agency. The Vendor Ombudsman may be contacted at (850) 413-5516. h. Records Retention. The Agency shall maintain an accounting system or separate accounts to ensure funds and projects are tracked separately. Records of costs incurred under the terms of this Agreement shall be maintained and made available upon request to the Department at all times during the period of this Agreement and for five years after final payment is made. Copies of these records shall be furnished to the Department upon request. Records of costs incurred include the Agency's general accounting records and the Project records, together with supporting documents and records, of the Contractor and all subcontractors performing work on the Project, and all other records of the Contractor and subcontractors considered necessary by the Department for a proper audit of costs. i. Progress Reports. Upon request, the Agency agrees to provide progress reports to the Department in the standard format used by the Department and at intervals established by the Department. The Department will be entitled at all times to be advised, at its request, as to the status of the Project and of details thereof. j. Submission of Other Documents. The Agency shall submit to the Department such data, reports, records, contracts, and other documents relating to the Project as the Department may require as listed in Exhibit "E", Program Specific Terms and Conditions attached to and incorporated into this Agreement. Page 4 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 k. Offsets for Claims. If, after Project completion, any claim is made by the Department resulting from an audit or for work or services performed pursuant to this Agreement, the Department may offset such amount from payments due for work or services done under any agreement that it has with the Agency owing such amount if, upon written demand, payment of the amount is not made within 60 days to the Department. Offsetting any amount pursuant to this paragraph shall not be considered a breach of contract by the Department. l. Final Invoice. The Agency must submit the final invoice on the Project to the Department within 120 days after the completion of the Project. Invoices submitted after the 120-day time period may not be paid. m. Department’s Performance and Payment Contingent Upon Annual Appropriation by the Legislature. The Department’s performance and obligation to pay under this Agreement is contingent upon an annual appropriation by the Legislature. If the Department's funding for this Project is in multiple fiscal years, a notice of availability of funds from the Department’s project manager must be received prior to costs being incurred by the Agency. See Exhibit “B”, Schedule of Financial Assistance for funding levels by fiscal year. Project costs utilizing any fiscal year funds are not eligible for reimbursement if incurred prior to funds approval being received. The Department will notify the Agency, in writing, when funds are available. n. Limits on Contracts Exceeding $25,000 and Term more than 1 Year. In the event this Agreement is in excess of $25,000 and has a term for a period of more than one year, the provisions of Section 339.135(6)(a), Florida Statutes, are hereby incorporated: "The Department, during any fiscal year, shall not expend money, incur any liability, or enter into any contract which, by its terms, involves the expenditure of money in excess of the amounts budgeted as available for expenditure during such fiscal year. Any contract, verbal or written, made in violation of this subsection is null and void, and no money may be paid on such contract. The Department shall require a statement from the comptroller of the Department that funds are available prior to entering into any such contract or other binding commitment of funds. Nothing herein contained shall prevent the making of contracts for periods exceeding 1 year, but any contract so made shall be executory only for the value of the services to be rendered or agreed to be paid for in succeeding fiscal years; and this paragraph shall be incorporated verbatim in all contracts of the Department which are for an amount in excess of $25,000 and which have a term for a period of more than 1 year." o. Agency Obligation to Refund Department. Any Project funds made available by the Department pursuant to this Agreement that are determined by the Department to have been expended by the Agency in violation of this Agreement or any other applicable law or regulation shall be promptly refunded in full to the Department. Acceptance by the Department of any documentation or certifications, mandatory or otherwise permitted, that the Agency files shall not constitute a waiver of the Department's rights as the funding agency to verify all information at a later date by audit or investigation. p. Non-Eligible Costs. In determining the amount of the payment, the Department will exclude all Project costs incurred by the Agency prior to the execution of this Agreement, costs incurred after the expiration of the Agreement, costs that are not provided for in Exhibit “A”, Project Description and Responsibilities, and as set forth in Exhibit “B”, Schedule of Financial Assistance, costs agreed to be borne by the Agency or its contractors and subcontractors for not meeting the Project commencement and final invoice time lines, and costs attributable to goods or services received under a contract or other arrangement that has not been approved Page 5 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 in writing by the Department. Specific unallowable costs may be listed in Exhibit “A”, Project Description and Responsibilities. 11. General Requirements. The Agency shall complete the Project with all practical dispatch in a sound, economical, and efficient manner, and in accordance with the provisions in this Agreement and all applicable laws. a. Necessary Permits Certification. The Agency shall certify to the Department that the Agency’s design consultant and/or construction contractor has secured the necessary permits. b. Right-of-Way Certification. If the Project involves construction, then the Agency shall provide to the Department certification and a copy of appropriate documentation substantiating that all required right-of-way necessary for the Project has been obtained. Certification is required prior to authorization for advertisement for or solicitation of bids for construction of the Project, even if no right-of-way is required. c. Notification Requirements When Performing Construction on Department’s Right-of- Way. In the event the cost of the Project is greater than $250,000.00, and the Project involves construction on the Department’s right-of-way, the Agency shall provide the Department with written notification of either its intent to: i. Require the construction work of the Project that is on the Department’s right-of-way to be performed by a Department prequalified contractor, or ii. Construct the Project utilizing existing Agency employees, if the Agency can complete said Project within the time frame set forth in this Agreement. d. If this box is checked, then the Agency is permitted to utilize its own forces and the following provision applies: Use of Agency Workforce. In the event the Agency proceeds with any phase of the Project utilizing its own forces, the Agency will only be reimbursed for direct costs (this excludes general overhead). e. If this box is checked, then the Agency is permitted to utilize Indirect Costs: Reimbursement for Indirect Program Expenses (select one): i. Agency has selected to seek reimbursement from the Department for actual indirect expenses (no rate). ii. Agency has selected to apply a de minimus rate of 10% to modified total direct costs. Note: The de minimus rate is available only to entities that have never had a negotiated indirect cost rate. When selected, the de minimus rate must be used consistently for all federal awards until such time the agency chooses to negotiate a rate. A cost policy statement and de minimis certification form must be submitted to the Department for review and approval. iii. Agency has selected to apply a state or federally approved indirect cost rate. A federally approved rate agreement or indirect cost allocation plan (ICAP) must be submitted annually. f. Agency Compliance with Laws, Rules, and Regulations, Guidelines, and Standards. The Agency shall comply and require its contractors and subcontractors to comply with all terms and conditions of this Agreement and all federal, state, and local laws and regulations applicable to this Project. g. Claims and Requests for Additional Work. The Agency shall have the sole responsibility for resolving claims and requests for additional work for the Project. The Agency will make Page 6 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 best efforts to obtain the Department’s input in its decisions. The Department is not obligated to reimburse for claims or requests for additional work. 12. Contracts of the Agency: a. Approval of Third Party Contracts. The Department specifically reserves the right to review and approve any and all third party contracts with respect to the Project before the Agency executes or obligates itself in any manner requiring the disbursement of Department funds, including consultant and purchase of commodities contracts, or amendments thereto. If the Department chooses to review and approve third party contracts for this Project and the Agency fails to obtain such approval, that shall be sufficient cause for nonpayment by the Department. The Department specifically reserves unto itself the right to review the qualifications of any consultant or contractor and to approve or disapprove the employment of the same. If Federal Transit Administration (FTA) funds are used in the Project, the Department must exercise the right to third party contract review. b. Procurement of Commodities or Contractual Services. It is understood and agreed by the Parties hereto that participation by the Department in a project with the Agency, where said project involves the purchase of commodities or contractual services where purchases or costs exceed the Threshold Amount for CATEGORY TWO per Section 287.017, Florida Statutes, is contingent on the Agency complying in full with the provisions of Section 287.057, Florida Statutes. The Agency’s Authorized Official shall certify to the Department that the Agency’s purchase of commodities or contractual services has been accomplished in compliance with Section 287.057, Florida Statutes. It shall be the sole responsibility of the Agency to ensure that any obligations made in accordance with this Section comply with the current threshold limits. Contracts, purchase orders, task orders, construction change orders, or any other agreement that would result in exceeding the current budget contained in Exhibit "B", Schedule of Financial Assistance, or that is not consistent with the Project description and scope of services contained in Exhibit "A", Project Description and Responsibilities must be approved by the Department prior to Agency execution. Failure to obtain such approval, and subsequent execution of an amendment to the Agreement if required, shall be sufficient cause for nonpayment by the Department, in accordance with this Agreement. c. Consultants’ Competitive Negotiation Act. It is understood and agreed by the Parties to this Agreement that participation by the Department in a project with the Agency, where said project involves a consultant contract for professional services, is contingent on the Agency’s full compliance with provisions of Section 287.055, Florida Statutes, Consultants’ Competitive Negotiation Act. In all cases, the Agency’s Authorized Official shall certify to the Department that selection has been accomplished in compliance with the Consultants’ Competitive Negotiation Act. d. Disadvantaged Business Enterprise (DBE) Policy and Obligation. It is the policy of the Department that DBEs, as defined in 49 C.F.R. Part 26, as amended, shall have the opportunity to participate in the performance of contracts financed in whole or in part with Department funds under this Agreement. The DBE requirements of applicable federal and state laws and regulations apply to this Agreement. The Agency and its contractors agree to ensure that DBEs have the opportunity to participate in the performance of this Agreement. In this regard, all recipients and contractors shall take all necessary and reasonable steps in accordance with applicable federal and state laws and regulations to ensure that the DBEs have the opportunity to compete for and perform contracts. The Agency and its contractors and subcontractors shall not discriminate on the basis of race, color, national origin or sex in the award and performance of contracts, entered pursuant to this Agreement. 13. Maintenance Obligations. In the event the Project includes construction or the acquisition of commodities then the following provisions are incorporated into this Agreement: Page 7 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 a. The Agency agrees to accept all future maintenance and other attendant costs occurring after completion of the Project for all improvements constructed or commodities acquired as part of the Project. The terms of this provision shall survive the termination of this Agreement. 14. Sale, Transfer, or Disposal of Department-funded Property: a. The Agency will not sell or otherwise transfer or dispose of any part of its title or other interests in real property, facilities, or equipment funded in any part by the Department under this Agreement without prior written approval by the Department. b. If a sale, transfer, or disposal by the Agency of all or a portion of Department-funded real property, facilities, or equipment is approved by the Department, the following provisions will apply: i. The Agency shall reimburse the Department a proportional amount of the proceeds of the sale of any Department-funded property. ii. The proportional amount shall be determined on the basis of the ratio of the Department funding of the development or acquisition of the property multiplied against the sale amount, and shall be remitted to the Department within ninety (90) days of closing of sale. iii. Sale of property developed or acquired with Department funds shall be at market value as determined by appraisal or public bidding process, and the contract and process for sale must be approved in advance by the Department. iv. If any portion of the proceeds from the sale to the Agency are non-cash considerations, reimbursement to the Department shall include a proportional amount based on the value of the non-cash considerations. c. The terms of provisions “a” and “b” above shall survive the termination of this Agreement. i. The terms shall remain in full force and effect throughout the useful life of facilities developed, equipment acquired, or Project items installed within a facility, but shall not exceed twenty (20) years from the effective date of this Agreement. ii. There shall be no limit on the duration of the terms with respect to real property acquired with Department funds. 15. Single Audit. The administration of Federal or State resources awarded through the Department to the Agency by this Agreement may be subject to audits and/or monitoring by the Department. The following requirements do not limit the authority of the Department to conduct or arrange for the conduct of additional audits or evaluations of Federal awards or State financial assistance or limit the authority of any state agency inspector general, the State of Florida Auditor General, or any other state official. The Agency shall comply with all audit and audit reporting requirements as specified below. Federal Funded: a. In addition to reviews of audits conducted in accordance with 2 CFR Part 200, Subpart F – Audit Requirements, monitoring procedures may include but not be limited to on-site visits by Department staff and/or other procedures, including reviewing any required performance and financial reports, following up, ensuring corrective action, and issuing management decisions on weaknesses found through audits when those findings pertain to Federal awards provided through the Department by this Agreement. By entering into this Agreement, the Agency agrees to comply and cooperate fully with any monitoring procedures/processes deemed appropriate by the Department. The Agency further agrees to comply and cooperate with any Page 8 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 inspections, reviews, investigations, or audits deemed necessary by the Department, State of Florida Chief Financial Officer (CFO), or State of Florida Auditor General. b. The Agency, a non-Federal entity as defined by 2 CFR Part 200, Subpart F – Audit Requirements, as a subrecipient of a Federal award awarded by the Department through this Agreement, is subject to the following requirements: i. In the event the Agency expends a total amount of Federal awards equal to or in excess of the threshold established by 2 CFR Part 200, Subpart F – Audit Requirements, the Agency must have a Federal single or program-specific audit conducted for such fiscal year in accordance with the provisions of 2 CFR Part 200, Subpart F – Audit Requirements. Exhibit “H”, Audit Requirements for Awards of Federal Financial Assistance, to this Agreement provides the required Federal award identification information needed by the Agency to further comply with the requirements of 2 CFR Part 200, Subpart F – Audit Requirements. In determining Federal awards expended in a fiscal year, the Agency must consider all sources of Federal awards based on when the activity related to the Federal award occurs, including the Federal award provided through the Department by this Agreement. The determination of amounts of Federal awards expended should be in accordance with the guidelines established by 2 CFR Part 200, Subpart F – Audit Requirements. An audit conducted by the State of Florida Auditor General in accordance with the provisions of 2 CFR Part 200, Subpart F – Audit Requirements, will meet the requirements of this part. ii. In connection with the audit requirements, the Agency shall fulfill the requirements relative to the auditee responsibilities as provided in 2 CFR Part 200, Subpart F – Audit Requirements. iii. In the event the Agency expends less than the threshold established by 2 CFR Part 200, Subpart F – Audit Requirements, in Federal awards, the Agency is exempt from Federal audit requirements for that fiscal year. However, the Agency must provide a single audit exemption statement to the Department at FDOTSingleAudit@dot.state.fl.us no later than nine months after the end of the Agency’s audit period for each applicable audit year. In the event the Agency expends less than the threshold established by 2 CFR Part 200, Subpart F – Audit Requirements, in Federal awards in a fiscal year and elects to have an audit conducted in accordance with the provisions of 2 CFR Part 200, Subpart F – Audit Requirements, the cost of the audit must be paid from non-Federal resources (i.e., the cost of such an audit must be paid from the Agency’s resources obtained from other than Federal entities). iv. The Agency must electronically submit to the Federal Audit Clearinghouse (FAC) at https://harvester.census.gov/facweb/ the audit reporting package as required by 2 CFR Part 200, Subpart F – Audit Requirements, within the earlier of 30 calendar days after receipt of the auditor’s report(s) or nine months after the end of the audit period. The FAC is the repository of record for audits required by 2 CFR Part 200, Subpart F – Audit Requirements. However, the Department requires a copy of the audit reporting package also be submitted to FDOTSingleAudit@dot.state.fl.us within the earlier of 30 calendar days after receipt of the auditor’s report(s) or nine months after the end of the audit period as required by 2 CFR Part 200, Subpart F – Audit Requirements. v. Within six months of acceptance of the audit report by the FAC, the Department will review the Agency’s audit reporting package, including corrective action plans and management letters, to the extent necessary to determine whether timely and appropriate action on all deficiencies has been taken pertaining to the Federal award provided through the Department by this Agreement. If the Agency fails to have an Page 9 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 audit conducted in accordance with 2 CFR Part 200, Subpart F – Audit Requirements, the Department may impose additional conditions to remedy noncompliance. If the Department determines that noncompliance cannot be remedied by imposing additional conditions, the Department may take appropriate actions to enforce compliance, which actions may include but not be limited to the following: 1. Temporarily withhold cash payments pending correction of the deficiency by the Agency or more severe enforcement action by the Department; 2. Disallow (deny both use of funds and any applicable matching credit for) all or part of the cost of the activity or action not in compliance; 3. Wholly or partly suspend or terminate the Federal award; 4. Initiate suspension or debarment proceedings as authorized under 2 C.F.R. Part 180 and Federal awarding agency regulations (or in the case of the Department, recommend such a proceeding be initiated by the Federal awarding agency); 5. Withhold further Federal awards for the Project or program; 6. Take other remedies that may be legally available. vi. As a condition of receiving this Federal award, the Agency shall permit the Department or its designee, the CFO, or State of Florida Auditor General access to the Agency’s records, including financial statements, the independent auditor’s working papers, and project records as necessary. Records related to unresolved audit findings, appeals, or litigation shall be retained until the action is complete or the dispute is resolved. vii. The Department’s contact information for requirements under this part is as follows: Office of Comptroller, MS 24 605 Suwannee Street Tallahassee, Florida 32399-0450 FDOTSingleAudit@dot.state.fl.us State Funded: a. In addition to reviews of audits conducted in accordance with Section 215.97, Florida Statutes, monitoring procedures to monitor the Agency’s use of state financial assistance may include but not be limited to on-site visits by Department staff and/or other procedures, including reviewing any required performance and financial reports, following up, ensuring corrective action, and issuing management decisions on weaknesses found through audits when those findings pertain to state financial assistance awarded through the Department by this Agreement. By entering into this Agreement, the Agency agrees to comply and cooperate fully with any monitoring procedures/processes deemed appropriate by the Department. The Agency further agrees to comply and cooperate with any inspections, reviews, investigations, or audits deemed necessary by the Department, the Department of Financial Services (DFS), or State of Florida Auditor General. b. The Agency, a “nonstate entity” as defined by Section 215.97, Florida Statutes, as a recipient of state financial assistance awarded by the Department through this Agreement, is subject to the following requirements: i. In the event the Agency meets the audit threshold requirements established by Section 215.97, Florida Statutes, the Agency must have a State single or project- specific audit conducted for such fiscal year in accordance with Section 215.97, Florida Statutes; applicable rules of the Department of Financial Services; and Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General. Exhibit “G”, Audit Requirements for Awards of State Financial Assistance, to this Agreement indicates state financial Page 10 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 assistance awarded through the Department by this Agreement needed by the Agency to further comply with the requirements of Section 215.97, Florida Statutes. In determining the state financial assistance expended in a fiscal year, the Agency shall consider all sources of state financial assistance, including state financial assistance received from the Department by this Agreement, other state agencies, and other nonstate entities. State financial assistance does not include Federal direct or pass-through awards and resources received by a nonstate entity for Federal program matching requirements. ii. In connection with the audit requirements, the Agency shall ensure that the audit complies with the requirements of Section 215.97(8), Florida Statutes. This includes submission of a financial reporting package as defined by Section 215.97(2)(e), Florida Statutes, and Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General. iii. In the event the Agency does not meet the audit threshold requirements established by Section 215.97, Florida Statutes, the Agency is exempt for such fiscal year from the state single audit requirements of Section 215.97, Florida Statutes. However, the Agency must provide a single audit exemption statement to the Department at FDOTSingleAudit@dot.state.fl.us no later than nine months after the end of the Agency’s audit period for each applicable audit year. In the event the Agency does not meet the audit threshold requirements established by Section 215.97, Florida Statutes, in a fiscal year and elects to have an audit conducted in accordance with the provisions of Section 215.97, Florida Statutes, the cost of the audit must be paid from the Agency’s resources (i.e., the cost of such an audit must be paid from the Agency’s resources obtained from other than State entities). iv. In accordance with Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, copies of financial reporting packages required by this Agreement shall be submitted to: Florida Department of Transportation Office of Comptroller, MS 24 605 Suwannee Street Tallahassee, Florida 32399-0405 FDOTSingleAudit@dot.state.fl.us And State of Florida Auditor General Local Government Audits/342 111 West Madison Street, Room 401 Tallahassee, FL 32399-1450 Email: flaudgen_localgovt@aud.state.fl.us v. Any copies of financial reporting packages, reports, or other information required to be submitted to the Department shall be submitted timely in accordance with Section 215.97, Florida Statutes, and Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, as applicable. vi. The Agency, when submitting financial reporting packages to the Department for audits done in accordance with Chapters 10.550 (local governmental entities) or 10.650 (nonprofit and for-profit organizations), Rules of the Auditor General, should indicate the date the reporting package was delivered to the Agency in correspondence accompanying the reporting package. Page 11 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 vii. Upon receipt, and within six months, the Department will review the Agency’s financial reporting package, including corrective action plans and management letters, to the extent necessary to determine whether timely and appropriate corrective action on all deficiencies has been taken pertaining to the state financial assistance provided through the Department by this Agreement. If the Agency fails to have an audit conducted consistent with Section 215.97, Florida Statutes, the Department may take appropriate corrective action to enforce compliance. viii. As a condition of receiving state financial assistance, the Agency shall permit the Department or its designee, DFS, or the Auditor General access to the Agency’s records, including financial statements, the independent auditor’s working papers, and project records as necessary. Records related to unresolved audit findings, appeals, or litigation shall be retained until the action is complete or the dispute is resolved. c. The Agency shall retain sufficient records demonstrating its compliance with the terms of this Agreement for a period of five years from the date the audit report is issued and shall allow the Department or its designee, DFS, or State of Florida Auditor General access to such records upon request. The Agency shall ensure that the audit working papers are made available to the Department or its designee, DFS, or State of Florida Auditor General upon request for a period of five years from the date the audit report is issued, unless extended in writing by the Department. 16. Notices and Approvals. Notices and approvals referenced in this Agreement must be obtained in writing from the Parties’ respective Administrators or their designees. 17. Restrictions, Prohibitions, Controls and Labor Provisions: a. Convicted Vendor List. A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity; may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work; may not submit bids on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity; and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017, Florida Statutes, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. b. Discriminatory Vendor List. In accordance with Section 287.134, Florida Statutes, an entity or affiliate who has been placed on the Discriminatory Vendor List, kept by the Florida Department of Management Services, may not submit a bid on a contract to provide goods or services to a public entity; may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work; may not submit bids on leases of real property to a public entity; may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity; and may not transact business with any public entity. c. Non-Responsible Contractors. An entity or affiliate who has had its Certificate of Qualification suspended, revoked, denied, or have further been determined by the Department to be a non-responsible contractor, may not submit a bid or perform work for the construction or repair of a public building or public work on a contract with the Agency. d. Prohibition on Using Funds for Lobbying. No funds received pursuant to this Agreement may be expended for lobbying the Florida Legislature, judicial branch, or any state agency, in accordance with Section 216.347, Florida Statutes. Page 12 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 e. Unauthorized Aliens. The Department shall consider the employment by any contractor of unauthorized aliens a violation of Section 274A(e) of the Immigration and Nationality Act. If the contractor knowingly employs unauthorized aliens, such violation will be cause for unilateral cancellation of this Agreement. f. Procurement of Construction Services. If the Project is procured pursuant to Chapter 255, Florida Statutes, for construction services and at the time of the competitive solicitation for the Project, 50 percent or more of the cost of the Project is to be paid from state-appropriated funds, then the Agency must comply with the requirements of Section 255.0991, Florida Statutes. g. E-Verify. The Agency shall: i. Utilize the U.S. Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new employees hired by the Agency during the term of the contract; and ii. Expressly require any subcontractors performing work or providing services pursuant to the state contract to likewise utilize the U.S. Department of Homeland Security’s E- Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the contract term. h. Executive Order 20-44. Pursuant to Governor’s Executive Order 20-44, if the Agency is required by the Internal Revenue Code to file IRS Form 990 and is named in statute with which the Department must form a sole-source, public-private agreement; or through contract or other agreement with the State, annually receives 50% or more of its budget from the State or from a combination of State and Federal funds, Recipient shall submit an Annual Report to the Department, including the most recent IRS Form 990, detailing the total compensation for each member of the Agency executive leadership team. Total compensation shall include salary, bonuses, cashed-in leave, cash equivalents, severance pay, retirement benefits, deferred compensation, real-property gifts, and any other payout. The Agency shall inform the Department of any changes in total executive compensation during the period between the filing of Annual Reports within 60 days of any change taking effect. All compensation reports shall detail the percentage of executive leadership compensation received directly from all State and/or Federal allocations to the Agency. Annual Reports shall be in the form approved by the Department and shall be submitted to the Department at fdotsingleaudit@dot.state.fl.us within 180 days following the end of each tax year of the Agency receiving Department funding. i. Design Services and Construction Engineering and Inspection Services. If the Project is wholly or partially funded by the Department and administered by a local governmental entity, except for a seaport listed in Section 311.09, Florida Statutes, or an airport as defined in Section 332.004, Florida Statutes, the entity performing design and construction engineering and inspection services may not be the same entity. 18. Indemnification and Insurance: a. It is specifically agreed between the Parties executing this Agreement that it is not intended by any of the provisions of any part of this Agreement to create in the public or any member thereof, a third party beneficiary under this Agreement, or to authorize anyone not a party to this Agreement to maintain a suit for personal injuries or property damage pursuant to the terms or provisions of this Agreement. The Agency guarantees the payment of all just claims for materials, supplies, tools, or labor and other just claims against the Agency or any subcontractor, in connection with this Agreement. Additionally, to the extent permitted by law and as limited by and pursuant to the provisions of Section 768.28, Florida Statutes, the Agency shall indemnify, defend, and hold harmless the State of Florida, Department of Page 13 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 Transportation, including the Department’s officers and employees, from liabilities, damages, losses, and costs, including, but not limited to, reasonable attorney’s fees, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct of the Agency and persons employed or utilized by the Agency in the performance of this Agreement. Nothing contained in this paragraph is intended to nor shall it constitute a waiver of the Department’s or the Agency’s sovereign immunity. This indemnification shall survive the termination of this Agreement. Additionally, the Agency agrees to include the following indemnification in all contracts with contractors/subcontractors and consultants/subconsultants who perform work in connection with this Agreement: “To the fullest extent permitted by law, the Agency’s contractor/consultant shall indemnify, defend, and hold harmless the Agency and the State of Florida, Department of Transportation, including the Department’s officers and employees, from liabilities, damages, losses and costs, including, but not limited to, reasonable attorney’s fees, to the extent caused by the negligence, recklessness or intentional wrongful misconduct of the contractor/consultant and persons employed or utilized by the contractor/consultant in the performance of this Agreement. This indemnification shall survive the termination of this Agreement.” b. The Agency shall provide Workers’ Compensation Insurance in accordance with Florida’s Workers’ Compensation law for all employees. If subletting any of the work, ensure that the subcontractor(s) and subconsultant(s) have Workers’ Compensation Insurance for their employees in accordance with Florida’s Workers’ Compensation law. If using “leased employees” or employees obtained through professional employer organizations (“PEO’s”), ensure that such employees are covered by Workers’ Compensation Insurance through the PEO’s or other leasing entities. Ensure that any equipment rental agreements that include operators or other personnel who are employees of independent contractors, sole proprietorships, or partners are covered by insurance required under Florida’s Workers' Compensation law. c. If the Agency elects to self-perform the Project, then the Agency may self-insure. If the Agency elects to hire a contractor or consultant to perform the Project, then the Agency shall carry, or cause its contractor or consultant to carry, Commercial General Liability insurance providing continuous coverage for all work or operations performed under this Agreement. Such insurance shall be no more restrictive than that provided by the latest occurrence form edition of the standard Commercial General Liability Coverage Form (ISO Form CG 00 01) as filed for use in the State of Florida. The Agency shall cause, or cause its contractor or consultant to cause, the Department to be made an Additional Insured as to such insurance. Such coverage shall be on an “occurrence” basis and shall include Products/Completed Operations coverage. The coverage afforded to the Department as an Additional Insured shall be primary as to any other available insurance and shall not be more restrictive than the coverage afforded to the Named Insured. The limits of coverage shall not be less than $1,000,000 for each occurrence and not less than a $5,000,000 annual general aggregate, inclusive of amounts provided by an umbrella or excess policy. The limits of coverage described herein shall apply fully to the work or operations performed under the Agreement, and may not be shared with or diminished by claims unrelated to the Agreement. The policy/ies and coverage described herein may be subject to a deductible and such deductibles shall be paid by the Named Insured. No policy/ies or coverage described herein may contain or be subject to a Retention or a Self-Insured Retention unless the Agency is a state agency or subdivision of the State of Florida that elects to self-perform the Project. Prior to the execution of the Agreement, and at all renewal periods which occur prior to final acceptance of the work, the Department shall be provided with an ACORD Certificate of Liability Insurance reflecting the coverage described herein. The Department shall be notified in writing within ten days of any cancellation, notice of cancellation, lapse, renewal, or proposed change to any policy or coverage described herein. The Department’s approval or failure to disapprove any policy/ies, Page 14 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 coverage, or ACORD Certificates shall not relieve or excuse any obligation to procure and maintain the insurance required herein, nor serve as a waiver of any rights or defenses the Department may have. d. When the Agreement includes the construction of a railroad grade crossing, railroad overpass or underpass structure, or any other work or operations within the limits of the railroad right- of-way, including any encroachments thereon from work or operations in the vicinity of the railroad right-of-way, the Agency shall, or cause its contractor to, in addition to the insurance coverage required above, procure and maintain Railroad Protective Liability Coverage (ISO Form CG 00 35) where the railroad is the Named Insured and where the limits are not less than $2,000,000 combined single limit for bodily injury and/or property damage per occurrence, and with an annual aggregate limit of not less than $6,000,000. The railroad shall also be added along with the Department as an Additional Insured on the policy/ies procured pursuant to the paragraph above. Prior to the execution of the Agreement, and at all renewal periods which occur prior to final acceptance of the work, both the Department and the railroad shall be provided with an ACORD Certificate of Liability Insurance reflecting the coverage described herein. The insurance described herein shall be maintained through final acceptance of the work. Both the Department and the railroad shall be notified in writing within ten days of any cancellation, notice of cancellation, renewal, or proposed change to any policy or coverage described herein. The Department’s approval or failure to disapprove any policy/ies, coverage, or ACORD Certificates shall not relieve or excuse any obligation to procure and maintain the insurance required herein, nor serve as a waiver of any rights the Department may have. e. When the Agreement involves work on or in the vicinity of utility-owned property or facilities, the utility shall be added along with the Department as an Additional Insured on the Commercial General Liability policy/ies procured above. 19. Miscellaneous: a. Environmental Regulations. The Agency will be solely responsible for compliance with all applicable environmental regulations and for any liability arising from non-compliance with these regulations, and will reimburse the Department for any loss incurred in connection therewith. b. Non-Admission of Liability. In no event shall the making by the Department of any payment to the Agency constitute or be construed as a waiver by the Department of any breach of covenant or any default which may then exist on the part of the Agency and the making of such payment by the Department, while any such breach or default shall exist, shall in no way impair or prejudice any right or remedy available to the Department with respect to such breach or default. c. Severability. If any provision of this Agreement is held invalid, the remainder of this Agreement shall not be affected. In such an instance, the remainder would then continue to conform to the terms and requirements of applicable law. d. Agency not an agent of Department. The Agency and the Department agree that the Agency, its employees, contractors, subcontractors, consultants, and subconsultants are not agents of the Department as a result of this Agreement. e. Bonus or Commission. By execution of the Agreement, the Agency represents that it has not paid and, also agrees not to pay, any bonus or commission for the purpose of obtaining an approval of its application for the financing hereunder. f. Non-Contravention of State Law. Nothing in the Agreement shall require the Agency to observe or enforce compliance with any provision or perform any act or do any other thing in Page 15 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT Form 725-000-01 STRATEGIC DEVELOPMENT OGC 4/25/2023 contravention of any applicable state law. If any of the provisions of the Agreement violate any applicable state law, the Agency will at once notify the Department in writing so that appropriate changes and modifications may be made by the Department and the Agency to the end that the Agency may proceed as soon as possible with the Project. g. Execution of Agreement. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which shall constitute the same Agreement. A facsimile or electronic transmission of this Agreement with a signature on behalf of a party will be legal and binding on such party. h. Federal Award Identification Number (FAIN). If the FAIN is not available prior to execution of the Agreement, the Department may unilaterally add the FAIN to the Agreement without approval of the Agency and without an amendment to the Agreement. If this occurs, an updated Agreement that includes the FAIN will be provided to the Agency and uploaded to the Department of Financial Services’ Florida Accountability Contract Tracking System (FACTS). i. Inspector General Cooperation. The Agency agrees to comply with Section 20.055(5), Florida Statutes, and to incorporate in all subcontracts the obligation to comply with Section 20.055(5), Florida Statutes. j. Law, Forum, and Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. In the event of a conflict between any portion of the contract and Florida law, the laws of Florida shall prevail. The Agency agrees to waive forum and venue and that the Department shall determine the forum and venue in which any dispute under this Agreement is decided. IN WITNESS WHEREOF, the Parties have executed this Agreement on the day and year written above. AGENCY City of Clearwater By: Name: Title: STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION By: Name: Justin Hall Title: Director of Transportation Development STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION Legal Review: Martin Hernandez Page 16 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 11/29/2023 | 4:15 PM EST STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT A Project Description and Responsibilities A. Project Description (description of Agency’s project to provide context, description of project components funded via this Agreement (if not the entire project)): Commercial hangars will be assigned to a Design Consultant who will facilitate all required design, permitting, building codes, etc. B. Project Location (limits, city, county, map): Clearwater Air Park/Clearwater, FL/Pinellas C. Project Scope (allowable costs: describe project components, improvement type/service type, approximate timeline, project schedule, project size): As required by 215.971, F.S., this scope of work includes but is not limited to consultant and design fees, survey and geotechnical costs, permitting, construction inspection and material testing costs, mobilization and demobilization, maintenance of traffic, erosion control, demolition, pavement (access roadways, parking lots, and sidewalks), drainage, utilities, primary and back-up power supplies, building (foundation, structure, roof, MEP, drainage, and fire prevention and protection), pavement marking, lighting and signage, fencing and gates, landscaping (including outdoor lighting), and indoor/outdoor security systems, including all materials, equipment, labor, and incidentals required to complete the building project. The Sponsor will comply with Aviation Program Assurances. D. Deliverable(s): The project scope identifies the ultimate project deliverables. Deliverables for requisition, payment and invoice purposes will be the incremental progress made toward completion of project scope elements. Supporting documentation will be quantifiable, measurable, and verifiable, to allow for a determination of the amount of incremental progress that has been made, and provide evidence that the payment requested is commensurate with the accomplished incremental progress and costs incurred by the Agency. E. Unallowable Costs (including but not limited to): F. Transit Operating Grant Requirements (Transit Only): Transit Operating Grants billed as an operational subsidy will require an expenditure detail report from the Agency that matches the invoice period. The expenditure detail, along with the progress report, will be the required deliverables for Transit Operating Grants. Operating grants may be issued for a term not to exceed three years from execution. The original grant agreement will include funding for year one. Funding for years two and three will be added by amendment as long as the grantee has submitted all invoices on schedule and the project deliverables for the year have been met. Page 17 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 Page 18 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT B Schedule of Financial Assistance FUNDS AWARDED TO THE AGENCY AND REQUIRED MATCHING FUNDS PURSUANT TO THIS AGREEMENT CONSIST OF THE FOLLOWING: A. Fund Type and Fiscal Year: Financial Management Number Fund Type FLAIR Category State Fiscal Year Object Code CSFA/ CFDA Number CSFA/CFDA Title or Funding Source Description Funding Amount 440572-1-94-01 440572-1-94-01 DDR LF 088719 088719 2024 2024 751000 751000 55.004 55.004 Aviation Grant Program Aviation Grant Program $543,447.00 $135,861.00 Total Financial Assistance $679,308.00 B. Estimate of Project Costs by Grant Phase: Phases* State Local Federal Totals State % Local % Federal % Land Acquisition $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Planning $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Environmental/Design/Construction $543,447.00 $135,861.00 $0.00 $679,308.00 80.00 20.00 0.00 Capital Equipment/ Preventative Maintenance $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Match to Direct Federal Funding $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Mobility Management (Transit Only) $0.00 $0.00 $0.00 $0.00 0.00 0.00 0.00 Totals $543,447.00 $135,861.00 $0.00 $679,308.00 *Shifting items between these grant phases requires execution of an Amendment to the Public Transportation Grant Agreement. Scope Code and/or Activity Line Item (ALI) (Transit Only) BUDGET/COST ANALYSIS CERTIFICATION AS REQUIRED BY SECTION 216.3475, FLORIDA STATUTES: I certify that the cost for each line item budget category (grant phase) has been evaluated and determined to be allowable, reasonable, and necessary as required by Section 216.3475, Florida Statutes. Documentation is on file evidencing the methodology used and the conclusions reached. Raymond Clark Department Grant Manager Name Signature Date Page 19 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT C TERMS AND CONDITIONS OF CONSTRUCTION 1. Design and Construction Standards and Required Approvals. a. The Agency understands that it is responsible for the preparation and certification of all design plans for the Project. The Agency shall hire a qualified consultant for the design phase of the Project or, if applicable, the Agency shall require their design-build contractor or construction management contractor to hire a qualified consultant for the design phase of the Project. b. Execution of this Agreement by both Parties shall be deemed a Notice to Proceed to the Agency for the design phase or other non-construction phases of the Project. If the Project involves a construction phase, the Agency shall not begin the construction phase of the Project until the Department issues a Notice to Proceed for the construction phase. Prior to commencing the construction work described in this Agreement, the Agency shall request a Notice to Proceed from the Department’s Project Manager, Jeffrey Horning (email: Jeffrey.Horning@dot.state.fl.us) or from an appointed designee. Any construction phase work performed prior to the execution of this required Notice to Proceed is not subject to reimbursement. c. The Agency will provide one (1) copy of the final design plans and specifications and final bid documents to the Department’s Project Manager prior to bidding or commencing construction of the Project. d. The Agency shall require the Agency’s contractor to post a payment and performance bond in accordance with applicable law(s). e. The Agency shall be responsible to ensure that the construction work under this Agreement is performed in accordance with the approved construction documents, and that the construction work will meet all applicable Agency and Department standards. f. Upon completion of the work authorized by this Agreement, the Agency shall notify the Department in writing of the completion of construction of the Project; and for all design work that originally required certification by a Professional Engineer, this notification shall contain an Engineer’s Certification of Compliance, signed and sealed by a Professional Engineer, the form of which is attached to this Exhibit. The certification shall state that work has been completed in compliance with the Project construction plans and specifications. If any deviations are found from the approved plans or specifications, the certification shall include a list of all deviations along with an explanation that justifies the reason to accept each deviation. 2. Construction on the Department’s Right of Way. If the Project involves construction on the Department’s right-of-way, then the following provisions apply to any and all portions of the Project that are constructed on the Department’s right-of-way: a. The Agency shall hire a qualified contractor using the Agency’s normal bid procedures to perform the construction work for the Project. The Agency must certify that the installation of the Project is completed by a Contractor prequalified by the Department as required by Section 2 of the Standard Specifications for Road and Bridge Construction (2016), as amended, unless otherwise approved by the Department in writing or the Contractor exhibits past project experience in the last five years that are comparable in scale, composition, and overall quality to the site characterized within the scope of services of this Project. Page 20 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 b. Construction Engineering Inspection (CEI) services will be provided by the Agency by hiring a Department prequalified consultant firm including one individual that has completed the Advanced Maintenance of Traffic Level Training, unless otherwise approved by the Department in writing. The CEI staff shall be present on the Project at all times that the contractor is working. Administration of the CEI staff shall be under the responsible charge of a State of Florida Licensed Professional Engineer who shall provide the certification that all design and construction for the Project meets the minimum construction standards established by Department. The Department shall approve all CEI personnel. The CEI firm shall not be the same firm as that of the Engineer of Record for the Project. The Department shall have the right, but not the obligation, to perform independent assurance testing during the course of construction of the Project. Notwithstanding the foregoing, the Department may issue a written waiver of the CEI requirement for portions of Projects involving the construction of bus shelters, stops, or pads. c. The Project shall be designed and constructed in accordance with the latest edition of the Department’s Standard Specifications for Road and Bridge Construction, the Department Design Standards, and the Manual of Uniform Traffic Control Devices (MUTCD). The following guidelines shall apply as deemed appropriate by the Department: the Department Structures Design Manual, AASHTO Guide Specifications for the Design of Pedestrian Bridges, AASHTO LRFD Bridge Design Specifications, Florida Design Manual, Manual for Uniform Minimum Standards for Design, Construction and Maintenance for Streets and Highways (the “Florida Green Book”), and the Department Traffic Engineering Manual. The Agency will be required to submit any construction plans required by the Department for review and approval prior to any work being commenced. Should any changes to the plans be required during construction of the Project, the Agency shall be required to notify the Department of the changes and receive approval from the Department prior to the changes being constructed. The Agency shall maintain the area of the Project at all times and coordinate any work needs of the Department during construction of the Project. d. The Agency shall notify the Department a minimum of 48 hours before beginning construction within Department right-of-way. The Agency shall notify the Department should construction be suspended for more than 5 working days. The Department contact person for construction is . e. The Agency shall be responsible for monitoring construction operations and the maintenance of traffic (MOT) throughout the course of the Project in accordance with the latest edition of the Department Standard Specifications, section 102. The Agency is responsible for the development of a MOT plan and making any changes to that plan as necessary. The MOT plan shall be in accordance with the latest version of the Department Design Standards, Index 600 series. Any MOT plan developed by the Agency that deviates from the Department Design Standards must be signed and sealed by a professional engineer. MOT plans will require approval by the Department prior to implementation. f. The Agency shall be responsible for locating all existing utilities, both aerial and underground, and for ensuring that all utility locations be accurately documented on the construction plans. All utility conflicts shall be fully resolved directly with the applicable utility. g. The Agency will be responsible for obtaining all permits that may be required by other agencies or local governmental entities. h. It is hereby agreed by the Parties that this Agreement creates a permissive use only and all improvements located on the Department’s right-of-way resulting from this Agreement shall become the property of the Department. Neither the granting of the permission to use the Department right of way nor the placing of facilities upon the Department property shall operate to create or vest any property right to or in the Agency, except as may otherwise be provided in separate agreements. The Agency shall not acquire any right, title, interest or Page 21 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 estate in Department right of way, of any nature or kind whatsoever, by virtue of the execution, operation, effect, or performance of this Agreement including, but not limited to, the Agency’s use, occupancy or possession of Department right of way. The Parties agree that this Agreement does not, and shall not be construed to, grant credit for any future transportation concurrency requirements pursuant to Chapter 163, F.S. i. The Agency shall not cause any liens or encumbrances to attach to any portion of the Department’s property, including but not limited to, the Department’s right-of-way. j. The Agency shall perform all required testing associated with the design and construction of the Project. Testing results shall be made available to the Department upon request. The Department shall have the right to perform its own independent testing during the course of the Project. k. The Agency shall exercise the rights granted herein and shall otherwise perform this Agreement in a good and workmanlike manner, with reasonable care, in accordance with the terms and provisions of this Agreement and all applicable federal, state, local, administrative, regulatory, safety and environmental laws, codes, rules, regulations, policies, procedures, guidelines, standards and permits, as the same may be constituted and amended from time to time, including, but not limited to, those of the Department, applicable Water Management District, Florida Department of Environmental Protection, the United States Environmental Protection Agency, the United States Army Corps of Engineers, the United States Coast Guard and local governmental entities. l. If the Department determines a condition exists which threatens the public’s safety, the Department may, at its discretion, cause construction operations to cease and immediately have any potential hazards removed from its right-of-way at the sole cost, expense, and effort of the Agency. The Agency shall bear all construction delay costs incurred by the Department. m. The Agency shall be responsible to maintain and restore all features that might require relocation within the Department right-of-way. n. The Agency will be solely responsible for clean up or restoration required to correct any environmental or health hazards that may result from construction operations. o. The acceptance procedure will include a final “walk-through” by Agency and Department personnel. Upon completion of construction, the Agency will be required to submit to the Department final as-built plans and an engineering certification that construction was completed in accordance to the plans. Submittal of the final as-built plans shall include one complete set of the signed and sealed plans on 11" X 17" plan sheets and an electronic copy prepared in Portable Document Format (PDF). Prior to the termination of this Agreement, the Agency shall remove its presence, including, but not limited to, all of the Agency’s property, machinery, and equipment from Department right-of-way and shall restore those portions of Department right of way disturbed or otherwise altered by the Project to substantially the same condition that existed immediately prior to the commencement of the Project. p. If the Department determines that the Project is not completed in accordance with the provisions of this Agreement, the Department shall deliver written notification of such to the Agency. The Agency shall have thirty (30) days from the date of receipt of the Department’s written notice, or such other time as the Agency and the Department mutually agree to in writing, to complete the Project and provide the Department with written notice of the same (the “Notice of Completion”). If the Agency fails to timely deliver the Notice of Completion, or if it is determined that the Project is not properly completed after receipt of the Notice of Completion, the Department, within its discretion may: 1) provide the Agency with written authorization granting such additional time as the Department deems appropriate to correct the deficiency(ies); or 2) correct the deficiency(ies) at the Agency’s sole cost and expense, Page 22 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 without Department liability to the Agency for any resulting loss or damage to property, including, but not limited to, machinery and equipment. If the Department elects to correct the deficiency(ies), the Department shall provide the Agency with an invoice for the costs incurred by the Department and the Agency shall pay the invoice within thirty (30) days of the date of the invoice. q. The Agency shall implement best management practices for erosion and pollution control to prevent violation of state water quality standards. The Agency shall be responsible for the correction of any erosion, shoaling, or water quality problems that result from the construction of the Project. r. Portable Traffic Monitoring Site (PTMS) or a Telemetry Traffic Monitoring Site (TTMS) may exist within the vicinity of your proposed work. It is the responsibility of the Agency to locate and avoid damage to these sites. If a PTMS or TTMS is encountered during construction, the Department must be contacted immediately. s. During construction, highest priority must be given to pedestrian safety. If permission is granted to temporarily close a sidewalk, it should be done with the express condition that an alternate route will be provided, and shall continuously maintain pedestrian features to meet Americans Disability Act (ADA) standards. t. Restricted hours of operation will be as follows, unless otherwise approved by the Department’s District Construction Engineer or designee (insert hours and days of the week for restricted operation): u. Lane closures on the state road system must be coordinated with the Public Information Office at least two weeks prior to the closure. The contact information for the Department’s Public Information Office is: Insert District PIO contact info: Note: (Highlighted sections indicate need to confirm information with District Office or appropriate DOT person managing the Agreement) 3. Engineer’s Certification of Compliance. The Agency shall complete and submit and if applicable Engineer’s Certification of Compliance to the Department upon completion of the construction phase of the Project. Page 23 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 ENGINEER’S CERTIFICATION OF COMPLIANCE PUBLIC TRANSPORTATION GRANT AGREEMENT BETWEEN THE STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION and PROJECT DESCRIPTION: DEPARTMENT CONTRACT NO.: FINANCIAL MANAGEMENT NO.: In accordance with the Terms and Conditions of the Public Transportation Grant Agreement, the undersigned certifies that all work which originally required certification by a Professional Engineer has been completed in compliance with the Project construction plans and specifications. If any deviations have been made from the approved plans, a list of all deviations, along with an explanation that justifies the reason to accept each deviation, will be attached to this Certification. Also, with submittal of this certification, the Agency shall furnish the Department a set of “as-built” plans for construction on the Department’s Right of Way certified by the Engineer of Record/CEI. By: , P.E. SEAL: Name: Date: Page 24 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT D AGENCY RESOLUTION PLEASE SEE ATTACHED Page 25 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT E PROGRAM SPECIFIC TERMS AND CONDITIONS - AVIATION AVIATION PROGRAM ASSURANCES A. General. 1. The assurances herein shall form an integral part of the Agreement between the Department and the Agency. 2. These assurances delineate the obligations of the Parties to this Agreement to ensure their commitment and compliance with specific provisions of Exhibit “A”, Project Description and Responsibilities, and Exhibit “B”, Schedule of Financial Assistance, as well as serving to protect public investment in public-use airports and the continued viability of the Florida Aviation System. 3. The Agency shall comply with the assurances as specified in this Agreement. 4. The terms and assurances of this Agreement shall remain in full force and effect throughout the useful life of a facility developed; equipment acquired; or Project items installed within a facility for an airport development or noise compatibility program project, but shall not exceed 20 years from the effective date of this Agreement. 5. There shall be no limit on the duration of the terms and assurances of this Agreement regarding Exclusive Rights and Airport Revenue so long as the property is used as a public airport. 6. There shall be no limit on the duration of the terms and assurances of this Agreement with respect to real property acquired with funds provided by this Agreement. 7. Subject to appropriations, the Department shall continue to comply with its financial commitment to this Project under the terms of this Agreement, until such time as the Department may determine that the Agency has failed to comply with the terms and assurances of this Agreement. 8. An Agency that has been determined by the Department to have failed to comply with either the terms of these Assurances, or the terms of the Agreement, or both, shall be notified, in writing, by the Department, identifying the specifics of the non-compliance and any corrective action by the Agency to remedy the failure. 9. Failure by the Agency to satisfactorily remedy the non-compliance shall absolve the Department’s continued financial commitment to this Project and immediately require the Agency to repay the Department the full amount of funds expended by the Department on this Project. 10. Any history of failure to comply with the terms and assurances of an Agreement will jeopardize the Agency’s eligibility for further state funding of airport projects by the Department. B. Agency Compliance Certification. 1. General Certification. The Agency hereby certifies, with respect to this Project, it will comply, within its authority, with all applicable, current laws and rules of the State of Florida and applicable local governments, as well as Department policies, guidelines, and requirements, including but not limited to, the following (latest version of each document): a. Florida Statutes (F.S.) • Chapter 163, F.S., Intergovernmental Programs • Chapter 329, F.S., Aircraft: Title; Liens; Registration; Liens • Chapter 330, F.S., Regulation of Aircraft, Pilots, and Airports • Chapter 331, F.S., Aviation and Aerospace Facilities and Commerce • Chapter 332, F.S., Airports and Other Air Navigation Facilities • Chapter 333, F.S., Airport Zoning Page 26 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 b. Florida Administrative Code (FAC) • Chapter 73C-41, FAC, Community Planning; Governing the Procedure for the Submittal and Review of Local Government Comprehensive Plans and Amendments • Chapter 14-60, FAC, Airport Licensing, Registration, and Airspace Protection • Section 62-256.300, FAC, Open Burning, Prohibitions • Section 62-701.320(13), FAC, Solid Waste Management Facility Permit Requirements, General, Airport Safety c. Local Government Requirements • Airport Zoning Ordinance • Local Comprehensive Plan d. Department Requirements • Eight Steps of Building a New Airport • Florida Airport Revenue Use Guide • Florida Aviation Project Handbook • Guidebook for Airport Master Planning • Airport Compatible Land Use Guidebook 2. Construction Certification. The Agency hereby certifies, with respect to a construction-related project, that all design plans and specifications will comply with applicable federal, state, local, and professional standards, as well as Federal Aviation Administration (FAA) Advisory Circulars (AC’s) and FAA issued waivers thereto, including but not limited to, the following: a. Federal Requirements • FAA AC 70/7460-1, Obstruction Marking and Lighting • FAA AC 150/5300-13, Airport Design • FAA AC 150/5370-2, Operational Safety on Airports During Construction • FAA AC 150/5370-10, Standards for Specifying Construction of Airports b. Local Government Requirements • Local Building Codes • Local Zoning Codes c. Department Requirements • Manual of Uniform Minimum Standards for Design, Construction and Maintenance for Streets and Highways (Commonly Referred to as the “Florida Green Book”) • Manual on Uniform Traffic Control Devices • Section 14-60.007, FAC, Airfield Standards for Licensed Airports • Standard Specifications for Construction of General Aviation Airports • Design Guidelines & Minimum Standard Requirements for T-Hangar Projects 3. Land Acquisition Certification. The Agency hereby certifies, regarding land acquisition, that it will comply with applicable federal and/or state policies, regulations, and laws, including but not limited to the following: a. Federal Requirements • Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 • National Environmental Policy of 1969 • FAA Order 5050.4, National Environmental Policy Act Implementing Instructions for Airport Projects • FAA Order 5100.37B, Land Acquisition and Relocation Assistance for Airport Projects b. Florida Requirements • Chapter 73, F.S., Eminent Domain (re: Property Acquired Through Condemnation) • Chapter 74, F.S., Proceedings Supplemental to Eminent Domain (re: Condemnation) • Section 286.23, F.S., Public Business: Miscellaneous Provisions Page 27 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 C. Agency Authority. 1. Legal Authority. The Agency hereby certifies, with respect to this Agreement, that it has the legal authority to enter into this Agreement and commit to this Project; that a resolution, motion, or similar action has been duly adopted or passed as an official act of the airport sponsor’s governing body authorizing this Agreement, including assurances contained therein, and directing and authorizing the person identified as the official representative of the governing body to act on its behalf with respect to this Agreement and to provide any additional information as may be required. 2. Financial Authority. The Agency hereby certifies, with respect to this Agreement, that it has sufficient funds available for that portion of the Project costs which are not paid by the U.S. Government or the State of Florida; that it has sufficient funds available to assure future operation and maintenance of items funded by this Project, which it will control; and that authority has been granted by the airport sponsor governing body to commit those funds to this Project. D. Agency Responsibilities. The Agency hereby certifies it currently complies with or will comply with the following responsibilities: 1. Accounting System. a. The Agency shall create and maintain a separate account to document all of the financial transactions related to the airport as a distinct entity. b. The accounting records shall be kept by the Agency or its authorized representative in accordance with Generally Accepted Accounting Principles and in an accounting system that will facilitate an effective audit in accordance with the 2 CFR Part 200, Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards and Section 215.97, F.S., Florida Single Audit Act. c. The Department has the right to audit and inspect all financial records of the Agency upon reasonable notice. 2. Good Title. a. The Agency holds good title, satisfactory to the Department, to the airport or site thereof, or gives assurance, satisfactory to the Department, that good title will be obtained. b. For noise compatibility program projects undertaken on the airport sponsor’s property, the Agency holds good title, satisfactory to the Department, to that portion of the property upon which state funds will be expended, or gives assurance, satisfactory to the Department, that good title will be obtained. 3. Preserving Rights and Powers. a. The Agency shall not take or permit any action which would operate to deprive it of any of the rights and powers necessary to perform any or all of the terms and assurances of this Agreement without the written approval of the Department. Further, the Agency shall act promptly to acquire, extinguish, or modify, in a manner acceptable to the Department, any outstanding rights or claims of right of others which would interfere with such performance by the Agency. b. If an arrangement is made for management and operation of the airport by any entity or person other than the Agency or an employee of the Agency, the Agency shall reserve sufficient rights and authority to ensure that the airport will be operated and maintained in accordance with the terms and assurances of this Agreement. 4. Hazard Removal and Mitigation. Page 28 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 a. For airport hazards located on airport controlled property, the Agency shall clear and protect terminal airspace required for instrument and visual operations at the airport (including established minimum flight altitudes) by removing, lowering, relocating, marking, or lighting or otherwise mitigating existing airport hazards and by preventing the establishment or creation of future airport hazards. b. For airport hazards not located on airport controlled property, the Agency shall work in conjunction with the governing public authority or private land owner of the property to clear and protect terminal airspace required for instrument and visual operations at the airport (including established minimum flight altitudes) by removing, lowering, relocating, marking, or lighting or otherwise mitigating existing airport hazards and by preventing the establishment or creation of future airport hazards. The Agency may enter into an agreement with surrounding property owners or pursue available legal remedies to remove potential hazards to air navigation. 5. Airport Compatible Land Use. a. The Agency assures that appropriate airport zoning ordinances are in place consistent with Section 333.03, F.S., or if not in place, that it will take appropriate action necessary to ensure local government adoption of an airport zoning ordinance or execution of an interlocal agreement with another local government body having an airport zoning ordinance, consistent with the provisions of Section 333.03, F.S. b. The Agency assures that it will disapprove or oppose any attempted alteration or creation of objects, natural or man-made, dangerous to navigable airspace or that would adversely affect the current or future levels of airport operations. c. The Agency assures that it will disapprove or oppose any attempted change in local land use development regulations that would adversely affect the current or future levels of airport operations by creation or expansion of airport incompatible land use areas. 6. Consistency with Local Government Plans. a. The Agency assures the Project is consistent with the currently existing and planned future land use development plans approved by the local government having jurisdictional responsibility for the area surrounding the airport. b. The Agency assures that it has given fair consideration to the interest of local communities and has had reasonable consultation with those parties affected by the Project. c. The Agency shall consider and take appropriate actions, if deemed warranted by the Agency, to adopt the current, approved Airport Master Plan into the local government comprehensive plan. 7. Consistency with Airport Master Plan and Airport Layout Plan. a. The Agency assures that the project, covered by the terms and assurances of this Agreement, is consistent with the most current Airport Master Plan. b. The Agency assures that the Project, covered by the terms and assurances of this Agreement, is consistent with the most current, approved Airport Layout Plan (ALP), which shows: 1) The boundaries of the airport and all proposed additions thereto, together with the boundaries of all offsite areas owned or controlled by the Agency for airport purposes and proposed additions thereto; 2) The location and nature of all existing and proposed airport facilities and structures (such as runways, taxiways, aprons, terminal buildings, hangars, and roads), including all proposed extensions and reductions of existing airport facilities; and 3) The location of all existing and proposed non-aviation areas on airport property and of all existing improvements thereon. Page 29 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 c. The Agency assures that it will not make or permit any changes or alterations on the airport or any of its facilities that are not consistent with the Airport Master Plan and the Airport Layout Plan, as approved by the Department. d. Original Airport Master Plans and Airport Layout Plans and each amendment, revision, or modification thereof, will be subject to the approval of the Department. 8. Airport Financial Plan. a. The Agency assures that it will develop and maintain a cost-feasible Airport financial plan to accomplish the projects necessary to achieve the proposed airport improvements identified in the Airport Master Plan and depicted in the Airport Layout Plan, and any updates thereto. The Agency’s Airport financial plan must comply with the following conditions: 1) The Airport financial plan will be a part of the Airport Master Plan. 2) The Airport financial plan will realistically assess project phasing considering availability of state and local funding and likelihood of federal funding under the FAA’s priority system. 3) The Airport financial plan will not include Department funding for projects that are inconsistent with the local government comprehensive plan. b. All Project cost estimates contained in the Airport financial plan shall be entered into and kept current in the Florida Aviation Database (FAD) Joint Automated Capital Improvement Program (JACIP) website. 9. Airport Revenue. The Agency assures that all revenue generated by the airport will be expended for capital improvement or operating costs of the airport; the local airport system; or other local facilities which are owned or operated by the owner or operator of the airport and which are directly and substantially related to the air transportation of passengers or property, or for environmental or noise mitigation purposes on or off the airport. 10. Fee and Rental Structure. a. The Agency assures that it will maintain a fee and rental structure for facilities and services at the airport that it will make the airport as self-sustaining as possible under the circumstances existing at the particular airport. b. If this Agreement results in a facility that will be leased or otherwise produce revenue, the Agency assures that the price charged for that facility will be based on the market value. 11. Public-Private Partnership for Aeronautical Uses. a. If the airport owner or operator and a person or entity that owns an aircraft or an airport tenant or potential tenant agree that an aircraft hangar or tenant-specific facility, respectively, is to be constructed on airport property for aircraft storage or tenant use at the expense of the aircraft owner or tenant, the airport owner or operator may grant to the aircraft owner or tenant of the facility a lease that is subject to such terms and conditions on the facility as the airport owner or operator may impose, subject to approval by the Department. b. The price charged for said lease will be based on market value, unless otherwise approved by the Department. 12. Economic Nondiscrimination. a. The Agency assures that it will make the airport available as an airport for public use on reasonable terms without unjust discrimination to all types, kinds and classes of aeronautical activities, including commercial aeronautical activities offering services to the public. 1) The Agency may establish such reasonable, and not unjustly discriminatory, conditions to be met by all users of the airport as may be necessary for the safe and efficient operation of the airport. Page 30 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 2) The Agency may prohibit or limit any given type, kind or class of aeronautical use of the airport if such action is necessary for the safe operation of the airport or necessary to serve the civil aviation needs of the public. b. The Agency assures that each airport Fixed-Based Operator (FBO) shall be subject to the same rates, fees, rentals, and other charges as are uniformly applicable to all other FBOs making the same or similar uses of such airport and utilizing the same or similar facilities. 13. Air and Water Quality Standards. The Agency assures that all projects involving airport location, major runway extension, or runway location will be located, designed, constructed, and operated so as to comply with applicable air and water quality standards. 14. Operations and Maintenance. a. The Agency assures that the airport and all facilities, which are necessary to serve the aeronautical users of the airport, shall be operated at all times in a safe and serviceable condition and in accordance with the minimum standards as may be required or prescribed by applicable federal and state agencies for maintenance and operation, as well as minimum standards established by the Department for State of Florida licensing as a public-use airport. 1) The Agency assures that it will not cause or permit any activity or action thereon which would interfere with its use for airport purposes. 2) Except in emergency situations, any proposal to temporarily close the airport for non-aeronautical purposes must first be approved by the Department. 3) The Agency assures that it will have arrangements for promptly notifying airmen of any condition affecting aeronautical use of the airport. b. Nothing contained herein shall be construed to require that the airport be operated for aeronautical use during temporary periods when adverse weather conditions interfere with safe airport operations. 15. Federal Funding Eligibility. a. The Agency assures it will take appropriate actions to maintain federal funding eligibility for the airport and it will avoid any action that renders the airport ineligible for federal funding. b. If the Agency becomes ineligible for federal funding of airport projects, such determination will render the Agency ineligible for state funding of airport projects. 16. Project Implementation. a. The Agency assures that it will begin making expenditures or incurring obligations pertaining to this Project within one year after the effective date of this Agreement. b. The Agency may request a one-year extension of this one-year time period, subject to approval by the Department District Secretary or designee. c. Failure of the Agency to make expenditures, incur obligations or receive an approved extension may allow the Department to terminate this Agreement. 17. Exclusive Rights. The Agency assures that it will not permit any exclusive right for use of the airport by any person providing, or intending to provide, aeronautical services to the public. 18. Airfield Access. a. The Agency assures that it will not grant or allow general easement or public access that opens onto or crosses the airport runways, taxiways, flight line, passenger facilities, or any area used for emergency Page 31 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 equipment, fuel, supplies, passengers, mail and freight, radar, communications, utilities, and landing systems, including but not limited to flight operations, ground services, emergency services, terminal facilities, maintenance, repair, or storage, except for those normal airport providers responsible for standard airport daily services or during special events at the airport open to the public with limited and controlled access. b. The Agency assures that it will not grant or allow general easement or public access to any portion of the airfield from adjacent real property which is not owned, operated, or otherwise controlled by the Agency without prior Department approval. 19. Retention of Rights and Interests.The Agency will not sell, lease, encumber, or otherwise transfer or dispose of any part of its title or other interests in the real property shown as airport owned or controlled on the current airport layout plan without prior written approval by the Department. It will not sell, lease, encumber, terminate, waive, or otherwise transfer or dispose of any part of its title, rights, or other interest in existing noise easements or avigation easements on any property, airport or non-airport, without prior written approval by the Department. These assurances shall not limit the Agency’s right to lease airport property for airport-compatible purposes. 20. Consultant, Contractor, Scope, and Costs. a. The Department has the right to disapprove the Agency’s employment of consultants, contractors, and subcontractors for all or any part of this Project if the specific consultants, contractors, or subcontractors have a record of poor project performance with the Department. b. Further, the Department maintains the right to disapprove the proposed Project scope and cost of professional services. 21. Planning Projects. For all planning projects or other aviation studies, the Agency assures that it will: a. Execute the project per the approved project narrative or with approved modifications. b. Furnish the Department with such periodic project and work activity reports as indicated in the approved scope of services. c. Make such project materials available for public review, unless exempt from public disclosure. 1) Information related to airport security is considered restricted information and is exempt from public dissemination per Sections 119.071(3) and 331.22 F.S. 2) No materials prepared under this Agreement shall be subject to copyright in the United States or any other country. d. Grant the Department unrestricted authority to publish, disclose, distribute, and otherwise use any of the material prepared in connection with this Agreement. e. If the Project involves developing an Airport Master Plan or an Airport Layout Plan, and any updates thereto, it will be consistent with provisions of the Florida Aviation System Plan, will identify reasonable future growth of the airport and the Agency will comply with the Department airport master planning guidebook, including: 1) Provide copies, in electronic and editable format, of final Project materials to the Department, including computer-aided drafting (CAD) files of the Airport Layout Plan. 2) Develop a cost-feasible financial plan, approved by the Department, to accomplish the projects described in the Airport Master Plan or depicted in the Airport Layout Plan, and any updates thereto. The cost-feasible financial plan shall realistically assess Project phasing considering availability of state and local funding and federal funding under the FAA’s priority system. 3) Enter all projects contained in the cost-feasible plan in the Joint Automated Capital Improvement Program (JACIP). Page 32 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 f. The Agency understands and agrees that Department approval of this Agreement or any planning material developed as part of this Agreement does not constitute or imply any assurance or commitment on the part of the Department to approve any pending or future application for state aviation funding. g. The Agency will submit master planning draft and final deliverables for Department and, if required, FAA approval prior to submitting any invoices to the Department for payment. 22. Land Acquisition Projects. For the purchase of real property, the Agency assures that it will: a. Laws. Acquire the land in accordance with federal and/or state laws governing such action. b. Administration. Maintain direct control of Project administration, including: 1) Maintain responsibility for all related contract letting and administrative procedures related to the purchase of real property. 2) Secure written Department approval to execute each agreement for the purchase of real property with any third party. 3) Ensure a qualified, State-certified general appraiser provides all necessary services and documentation. 4) Furnish the Department with a projected schedule of events and a cash flow projection within 20 calendar days after completion of the review appraisal. 5) Establish a Project account for the purchase of the land. 6) Collect and disburse federal, state, and local project funds. c. Reimbursable Funds. If funding conveyed by this Agreement is reimbursable for land purchase in accordance with Chapter 332, F.S., the Agency shall comply with the following requirements: 1) The Agency shall apply for a FAA Airport Improvement Program grant for the land purchase within 60 days of executing this Agreement. 2) If federal funds are received for the land purchase, the Agency shall notify the Department, in writing, within 14 calendar days of receiving the federal funds and is responsible for reimbursing the Department within 30 calendar days to achieve normal project federal, state, and local funding shares per Chapter 332, F.S. 3) If federal funds are not received for the land purchase, the Agency shall reimburse the Department within 30 calendar days after the reimbursable funds are due in order to achieve normal project state and local funding shares as described in Chapter 332, F.S. 4) If federal funds are not received for the land purchase and the state share of the purchase is less than or equal to normal state and local funding shares per Chapter 332, F.S., when reimbursable funds are due, no reimbursement to the Department shall be required. d. New Airport. If this Project involves the purchase of real property for the development of a new airport, the Agency assures that it will: 1) Apply for federal and state funding to construct a paved runway, associated aircraft parking apron, and connecting taxiway within one year of the date of land purchase. 2) Complete an Airport Master Plan within two years of land purchase. 3) Complete airport construction for basic operation within 10 years of land purchase. e. Use of Land. The Agency assures that it shall use the land for aviation purposes in accordance with the terms and assurances of this Agreement within 10 years of acquisition. f. Disposal of Land. For the disposal of real property the Agency assures that it will comply with the following: 1) For land purchased for airport development or noise compatibility purposes, the Agency shall, when the land is no longer needed for such purposes, dispose of such land at fair market value and/or make available to the Department an amount equal to the state’s proportionate share of its market value. Page 33 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 2) Land will be considered to be needed for airport purposes under this assurance if: a) It serves aeronautical purposes such as a runway protection zone or as a noise buffer. b) Revenue from uses of such land contributes to airport financial self-sufficiency. 3) Disposition of land under Sections D.22.f.1. or D.22.f.2. of this Exhibit, above, shall be subject to retention or reservation of any interest or right therein needed to ensure such land will only be used for purposes compatible with noise levels related to airport operations. 4) Revenues from the sale of such land must be accounted for as outlined in Section D.1. of this Exhibit, and expended as outlined in Section D.9. of this Exhibit. 23. Construction Projects. The Agency assures that it will: a. Project Certifications. Certify Project compliances, including: 1) Consultant and contractor selection comply with all applicable federal, state and local laws, rules, regulations, and policies. 2) All design plans and specifications comply with federal, state, and professional standards and applicable FAA advisory circulars, as well as the minimum standards established by the Department for State of Florida licensing as a public-use airport. 3) Completed construction complies with all applicable local building codes. 4) Completed construction complies with the Project plans and specifications with certification of that fact by the Project Engineer. b. Design Development. For the plans, specifications, construction contract documents, and any and all other engineering, construction, and contractual documents produced by the Engineer, which are hereinafter collectively referred to as "plans", the Engineer will certify that: 1) The plans shall be developed in accordance with sound engineering and design principles, and with generally accepted professional standards. 2) The plans shall be consistent with the intent of the Project as defined in Exhibit A and Exhibit B of this Agreement. 3) The Project Engineer shall perform a review of the certification requirements listed in Section B.2. of this Exhibit, Construction Certification, and make a determination as to their applicability to this Project. 4) Development of the plans shall comply with all applicable laws, ordinances, zoning and permitting requirements, public notice requirements, and other similar regulations. c. Inspection and Approval. The Agency assures that: 1) The Agency will provide and maintain competent technical supervision at the construction site throughout the Project to assure that the work conforms to the plans, specifications, and schedules approved by the Department, as applicable, for the Project. 2) The Agency assures that it will allow the Department to inspect the work and that it will provide any cost and progress reporting, as may be required by the Department. 3) The Agency assures that it will take the appropriate corrective action necessary, as required by the Department, for work which does not conform to the Department standards. d. Pavement Preventive Maintenance. The Agency assures that for a project involving replacement or reconstruction of runway or taxiway pavement it has implemented an airport pavement maintenance management program and that it will use such program for the useful life of any pavement constructed, reconstructed, or repaired with state financial assistance at the airport. Page 34 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 24. Noise Mitigation Projects. The Agency assures that it will: a. Government Agreements. For all noise compatibility projects that are carried out by another unit of local government or are on property owned by a unit of local government other than the Agency, the Agency shall enter into an agreement with that government body. 1) The local agreement, satisfactory to the Department, shall obligate the unit of local government to the same terms and assurances that apply to the Agency. 2) The Agency assures that it will take steps to enforce the local agreement if there is substantial non- compliance with the terms of the local agreement. b. Private Agreements. For noise compatibility projects on privately owned property: 1) The Agency shall enter into an agreement with the owner of that property to exclude future actions against the airport. 2) The Agency assures that it will take steps to enforce such agreement if there is substantial non- compliance with the terms of the agreement. - End of Exhibit E - Page 35 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT F Contract Payment Requirements Florida Department of Financial Services, Reference Guide for State Expenditures Cost Reimbursement Contracts Invoices for cost reimbursement contracts must be supported by an itemized listing of expenditures by category (salary, travel, expenses, etc.). Supporting documentation shall be submitted for each amount for which reimbursement is being claimed indicating that the item has been paid. Documentation for each amount for which reimbursement is being claimed must indicate that the item has been paid. Check numbers may be provided in lieu of copies of actual checks. Each piece of documentation should clearly reflect the dates of service. Only expenditures for categories in the approved agreement budget may be reimbursed. These expenditures must be allowable (pursuant to law) and directly related to the services being provided. Listed below are types and examples of supporting documentation for cost reimbursement agreements: (1) Salaries: A payroll register or similar documentation should be submitted. The payroll register should show gross salary charges, fringe benefits, other deductions and net pay. If an individual for whom reimbursement is being claimed is paid by the hour, a document reflecting the hours worked times the rate of pay will be acceptable. (2) Fringe Benefits: Fringe Benefits should be supported by invoices showing the amount paid on behalf of the employee (e.g., insurance premiums paid). If the contract specifically states that fringe benefits will be based on a specified percentage rather than the actual cost of fringe benefits, then the calculation for the fringe benefits amount must be shown. Exception: Governmental entities are not required to provide check numbers or copies of checks for fringe benefits. (3) Travel: Reimbursement for travel must be in accordance with Section 112.061, Florida Statutes, which includes submission of the claim on the approved State travel voucher or electronic means. (4) Other direct costs: Reimbursement will be made based on paid invoices/receipts. If nonexpendable property is purchased using State funds, the contract should include a provision for the transfer of the property to the State when services are terminated. Documentation must be provided to show compliance with Department of Management Services Rule 60A-1.017, Florida Administrative Code, regarding the requirements for contracts which include services and that provide for the contractor to purchase tangible personal property as defined in Section 273.02, Florida Statutes, for subsequent transfer to the State. (5) In-house charges: Charges which may be of an internal nature (e.g., postage, copies, etc.) may be reimbursed on a usage log which shows the units times the rate being charged. The rates must be reasonable. (6) Indirect costs: If the contract specifies that indirect costs will be paid based on a specified rate, then the calculation should be shown. Contracts between state agencies, and/or contracts between universities may submit alternative documentation to substantiate the reimbursement request that may be in the form of FLAIR reports or other detailed reports. The Florida Department of Financial Services, online Reference Guide for State Expenditures can be found at this web address https://www.myfloridacfo.com/Division/AA/Manuals/documents/ReferenceGuideforStateExpenditures.pdf. Page 36 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION PUBLIC TRANSPORTATION GRANT AGREEMENT EXHIBITS Form 725-000-02 STRATEGIC DEVELOPMENT OGC 4/25/2023 EXHIBIT G AUDIT REQUIREMENTS FOR AWARDS OF STATE FINANCIAL ASSISTANCE THE STATE RESOURCES AWARDED PURSUANT TO THIS AGREEMENT CONSIST OF THE FOLLOWING: SUBJECT TO SECTION 215.97, FLORIDA STATUTES:~ Awarding Agency: Florida Department of Transportation State Project Title: Aviation Grant Program CSFA Number: 55.004 *Award Amount: $543,447 *The award amount may change with amendments Specific project information for CSFA Number 55.004 is provided at: https://apps.fldfs.com/fsaa/searchCatalog.aspx COMPLIANCE REQUIREMENTS APPLICABLE TO STATE RESOURCES AWARDED PURSUANT TO THIS AGREEMENT: State Project Compliance Requirements for CSFA Number 55.004 are provided at: https://apps.fldfs.com/fsaa/searchCompliance.aspx The State Projects Compliance Supplement is provided at: https://apps.fldfs.com/fsaa/compliance.aspx Page 37 of 37 DocuSign Envelope ID: 9736FF09-CEF2-40E7-B269-116A628C7758 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9744-24-2 Agenda Date: 2/15/2024 Status: Second ReadingVersion: 1 File Type: OrdinanceIn Control: City Attorney Agenda Number: 8.1 SUBJECT/RECOMMENDATION: Adopt Ordinance 9744-24 on second reading, revising the structure of the Downtown Development Board,. SUMMARY: During the Council meeting taking place on Dec. 19, 2023, the City Council directed the City Attorney to revise the governance structure of Clearwater’s Downtown Development Board (DDB). Page 1 City of Clearwater Printed on 2/13/2024 Ordinance No. 9744-24 ORDINANCE NO. 9744-24 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, AMENDING CHAPTER 2, ARTICLE III, DIVISION 5 OF THE CLEARWATER CODE OF ORDINANCES; AMENDING THE STATEMENT OF POLICY AND FINDINGS OF THE DOWNTOWN DEVELOPMENT BOARD; AMENDING THE GOVERNANCE STRUCTURE OF THE BOARD; PROVIDING FOR SEVERABILITY; AND PROVIDING AN EFFECTIVE DATE. WHEREAS, the Florida Legislature created the Clearwater Downtown Development Board (“the DDB”) on July 2, 1970 through Ch. 70-635, Laws of Fla.; and WHEREAS, the Florida Legislature subsequently converted governance of the DDB to local ordinance on June 30, 1977 through Ch. 77-637, Laws of Fla.; and WHEREAS, the City of Clearwater (“the City”) subsequently codified the DDB’s purpose, functions, and powers in Chapter 2, Article III, Division 5 of its Code of Ordinances; and WHEREAS, the City has, from time to time, amended that part of the Code of Ordinances which governs the DDB; and WHEREAS, the City has been advised by Jonathan Darden, Policy Chief for the Florida House of Representatives, that the City can by ordinance restructure the governance of the DDB; and WHEREAS, the City intends to create strategic alignment and more efficient operations involving itself, its Community Redevelopment Agency (“CRA”), and the DDB; now therefore BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. That section 2.143, Clearwater Code of Ordinances be amended by adding the underlined language and deleting the stricken language as follows: Sec. 2.143. - Statement of policy and findings. (1) It is the policy of the city to preserve property values and prevent deterioration in the District by revitalizing and preserving the District as a central business district with places to live, work, and spend leisure time. Recognizing that property owners in the District directly benefit from such a program, it is a purpose of this division to provide the means whereby those property owners bear the substantial cost of the program in order to solve a local problem on a local level. 2 Ordinance 9744-24 (2) The city council hereby declares that the many challenges that have limited economic growth and development in the District include the following: obsolete and insufficient infrastructure, insufficient availability of office space and housing, and obsolete and substandard office space and housing. Voluntary cooperation for coordinated development has limitations because of fragmentary ownership, distant absentee ownership, unusual conditions of title, and other conditions. (3) It is in some instances a proper function of government to remove blight and blighting influences from commercial areas. The police power may be inadequate to accomplish this purpose. Effective devices for removal include: planning and implementation of planning for appropriate land use, beautification projects, construction of new infrastructure, and the removal of deteriorated and obsolete structures. (4) Responsibility for the planning and implementation in the District rests primarily with the city and the CRA. The city council declares that the powers of the Board are to: (a) Assist the city and the CRA to guide and accomplish the coordinated, balanced and harmonious development of the District in accordance with existing and future needs; (b) Create strategic alignment among Serve as a voice for property owners, businesses, residents and both governmental and private organizations in the District; (c) Create a sense of community that supports existing businesses and residents and attracts new businesses and residents to the District; (d) Assist the city and the CRA in implementation of the Clearwater Downtown Redevelopment Plan and any amendment or successor thereto; and (e) Assist the city and the CRA to provide a way of life which combines the conveniences and amenities of modern living with the traditions and pleasures of the past. Section 2. That section 2.145, “Freeholders’ referenda and elections,” Clearwater Code of Ordinances is hereby stricken in its entirety and repealed. Section 3. That section 2.146, “Eligibility to vote,” Clearwater Code of Ordinances, is hereby stricken in its entirety and repealed. Section 4. That section 2.147, Clearwater Code of Ordinances be amended by adding the underlined language and deleting the stricken language as follows: Sec. 2.147. – Creation; members. (1) There is hereby created a Board composed of seven members to be known as the Clearwater Downtown Development Board. 3 Ordinance 9744-24 (2) Notwithstanding any City ordinance to the contrary, each voting Board member who was most recently elected, reelected, appointed, or reappointed in the years 2022 or 2023 shall conclude their Board service on March 31, 2024. (3) Beginning April 1, 2024, and without further action being required by the City, the five members of the City Council shall, as an additional duty in public office, also serve as voting members of the Board. The Mayor shall serve as the chairperson of the Board. (4) In addition, the City Council shall at a public meeting in March of 2024 appoint or reappoint two citizens to serve on the Board as voting members alongside the City Council. These two citizens shall be selected from those Board members who were elected or reelected to the Board in 2024. These two Board members shall remain in office throughout the three -year term to which they were elected, said term ending on December 31, 2027. (5) At a public meeting in October 2027, and every three years thereafter, the City Council shall appoint or reappoint two citizens to serve as Board members alongside the five City Council members. To qualify for service on the Board and to remain qualified for service on it, the two citizens a Board members shall either reside within the District, have the member's principal place of business ownership or employment in the District, or shall own real property in the District. Each citizen appointed pursuant to this subsection shall serve a term of three years, beginning January 1, 2028, and may succeed himself or herself in office if reappointed. (6) Any vacancy on the Board caused by a vacancy in a City Council seat shall be filled in the same manner and by the same person appointed to serve in the vacant City Council seat. Any other vacancy among a citizen’son the Board seat in office shall be filled by majority vote of the remaining Board members within 60 days of the vacancy, and the person appointed shall serve as a Board member until the next annual electionfor the duration of the three year term applicable to that seat. Any person appointed shall possess all the qualifications required of a Board member. If the majority of the Board is unable to appoint someone to fill the vacancy within 60 days, the cCity cCouncil shall have the power to make the appointment. At the next annual election, the number of Board members to be elected shall be increased to include the appointed position and enable the Freeholders to elect a Board member to serve the remainder of the unexpired term, if any. The nominee receiving the greatest number of votes after those elected for three-year terms shall be elected and shall serve for the remainder of the unexpired term. (7) Each member of the Board shall serve without compensation for services rendered as a member, but may be reimbursed by the Board for necessary and reasonable expenses incurred in the performance of duty. The Board may require that all its members or any or all of its officers or employees be required to post bond for faithful performance of duty. With the exception of accounts managed for the Board by the city, the Board shall require such bond of all persons authorized to sign checks or disbursements on accounts of the Board, and the Board shall pay bonding costs. No member of the Board shall be 4 Ordinance 9744-24 personally liable for any action taken in attempting in good faith to perform the member's duty or for a decision not to act, except in instances of fraud or willful neglect of duty. Section 5. That section 2.148, Clearwater Code of Ordinances, be amended by adding the underlined language and deleting the stricken language as follows: (1) Except in relation to decorum rules, Tthe Board shall formulate and may amend its own rules of procedure and written bylaws, not inconsistent with this division, by majority vote of the Board. Among other provisions, the bylaws shall provide for conduct of referenda and elections, maintenance of funds of the Board, internal supervision and control of its accounts, maintenance of minutes and other official records, preparation and adoption of a budget, and conduct of an external audit, all in compliance with applicable laws, ordinances and regulations. The rules of decorum applicable to Board meetings shall be the same as those applicable to the City Council, as amended from time to time. (2) Four voting members of the Board shall constitute a quorum for the transaction of business, but fewer than a quorum may adjourn from time to time and may compel the attendance of absent members. All action shall be taken by vote of at least a majority of the Bboard members. (3) The Board shall schedule regular meetings at least once a month and shall provide in its bylaws a method for holding special meetings. Regular meetings may be cancelled by the chairperson if there is nothing on the agenda, or there is otherwise no necessity to have a meeting. All Freeholders in the District shall be notified of the time and place of all regular and special meetings as required forin the same manner and to the same extent that the public is notified of meetings held by the City Council or the Community Redevelopment Agencys. As provided in Florida Statute § 286.0114, members of the public, including but not limited to Freeholders in the District, public meetings by Florida constitutional and statutory law and shall have be afforded a reasonable opportunity to be heard prior to official action being taken by the Board regarding the matter on which the right to attend and voice opinions at the meetingsthe citizen desires to speak. Section 6. That section 2.152, Clearwater Code of Ordinances be amended by adding the underlined language and deleting the stricken language as follows: Sec. 2.152. – Millage limitations. This division provides for the establishment of a special taxing district under the Florida Constitution, art. VII, § 9, and the millage limitations are specified within this division as authorized by the constitution. Should any court construe this division to be within the ten-mill limitation of the city or ten-mill limitation of the county, then all provisions of this division shall be null and void, and this division shall be repealed. Should any court construe this division to be within the ten-mill limitation of the city, said millage shall be upheld as municipal millage and count against the ten-mill limitation described in Article VII, § 9(b) of the Florida Constitution. 5 Ordinance 9744-24 Section 7. Should any of the clauses, sentences, paragraphs, sections or parts of this Ordinance be deemed invalid, unconstitutional, or unenforceable by a court of law or administrative agency with jurisdiction over the matter, such action shall not be construed to affect any other valid portion of this Ordinance. Section 8. This ordinance shall take effect upon passage. PASSED ON FIRST READING _____________________ PASSED ON SECOND AND FINAL _____________________ READING AND ADOPTED ___________________________ Brian Aungst, Senior Mayor Approved as to form: Attest: __________________________ ____________________________ David Margolis Rosemarie Call City Attorney City Clerk Citizen Comment Card Name: let / 1, /, "Ai ,(1 AS O ,t) Address: aG ?.1-7( Fad- b Cr, It , City: CZ -5/44(.147-5/_ Zip: -3372 / Telephone Number: 702.7 Email Address: 'k /4 I- AS a a'G l S /t%' Speaking under citizens to be he rd re items not on the agenda? Agenda item(s) to which you wish to speak. What is your position on the item? For Against Citizen Comment Card Name: ( ()CL C. Address: / Q ( city 12aZZip: 71-5 Telephone Number: Email Address: Speaking under citizens to be heard re items not on the agenda? L/ Agenda item(s) to which you wish to speak. What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: P71 CE eGA Address: /7— 3 (c' /o City: ()eq f 1N eg Zip: 337 71,41 1(9? Email Address: Qfi e/ jl t / 1 e€ 4, 496 Telephone Number: Speaking under citizens to be hear items not on the agenda? Agenda item(s) to which you wish to speak. What is your position on the item? For Against Citizen Comment Card Name: Address: lL-1\ City Zip: Telephone Number: Email Address: Speaking under citizens to be heard re items not on the agenda? C' Agenda item(s) to which you wish to speak: What is your position on the item? For Against Citizen Comment Card Name: ' ILfIU(flyer Address: '3?) Sa_n bergo(b 4 a City: e&rWA:Fgr Zip: 7D 739 Telephone Number: Fi 1/k0 l.0 0 l0 Email Address: 7a/fld Speaking under citizens to be heard re items not on the agenda? [J' Agenda item(s) to which you wish to speak. What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: M Address: S7-7- City: Zip: Telephone Number: Email Address: G rnf stLt rr c,t %2t c Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. What is your position on the item? For Against GROUP SPEAKER Citizen Comment Card As stated in Council Rules, "Representatives of a group may speak for three minutes plus an additional minute for each person in the audience that waives their right to speak, up to a maximum of ten minutes." Please have each member of the group in attendance sign and print their name on the reverse of this card. Name: Z-00-._sito(41 Address: I Li City: Zip: Telephone Number: 7D- - Email Address: Agenda item to which you wish to speak: I C9 What is your position on the item? For Against CLEARWATER BRIGHT AND BEAUTIFUL • BAYTO BEACH GROUP SPEAKER LIST We the undersigned waive our right to speak and designate: as our spokesperson on the subject agenda item. Print Name Signature Print Name Signature Print Name Signature Print Name Signature Print Name Signature Print Name Signature Print Name Signature t)/. c (-(14-e:C- 171-1 9/1_ LETTER OF INTENT TO SUE Effective Date: 02/15/2024 RE::1c,tice of intent to File Lawsuit Dear City Of Clearwater This !Atter of intent to sue shall serve as a formal notice that Michael David Taylor intends to corn i.e ice a lawsuit against you due to the following: On January 18, 2024 at 6:18 pm Brian Aungust Sr. violated rry 1n amendment right by having me removed and trespassed from the council meeting for wearing a shirt. The shirt read as such, Fuck Brian Hlter Aungst, Fuck Eric Candyass Gandy, Fuck Daniel Book Slaughter, Fuck David Dumbshit Margolis. This is a violation of my 1g amendment rights by unlawfully trespassing me and saying my shirt was against decorum rule 15. Cohen v California is case law that the supreme court has decided that a shirt with profane language is a 1st amendment right. 1. Tle Michael David Taylor (the "Plaintiff"). 11. The 'eferdart: City Of Clearwater ef: As a result of your actions, the Plaintiff seeks relief in the form of: O Payment n the amount of Ten Thousand Dollars ($ 10,000.00). G Cr Er. removal of decorum rule number 15, as well as a public apology. Yo..: do not have the option to cure and/or settle this matter outside of court. Therefore, a lawsuit wil against you within __60 days of receiving this Letter of Intent. ra; _ure and/or settle this matter outside of court and avoid a lawsuit by doing the folk.. i.?g witnin 60 days of receiving this Letter of Intent: Paying the settlement Removal of decorum ruler giver 15, as well as a public apology. V. Cc _ ..,o .aw: This Letter of Intent shall be governed under the laws of the State of Florida. L Taylor 155; '^yal Creen Circle R203 Por',. -ie. L.J4952 38t-:: _ _ LETTER 0; INTENT TO SUE Effective Date: 02/15/2024 RE: Not'ce of intent to File Lawsuit Dear David Margolis (City Attorney) This +e.tter of intent to sue shall serve as a formal notice that Michael David Taylor intends to a lawsuit against you due to the following: On January 18, 2024 at 6:18 pm Brian Aungust Sr. violated my -ft amendment right by having me removed and trespassed from the council meeting for wear!.ig a shirt. The shirt read as such, Fuck Brian Niter Aungst, Fuck Eric Candyass Gandy, Fuck Daniel cok Slaughter, Fuck David Dumbshit Margolis. This is a violation of my 1st amendment rights by unlawf.iov trespassing me and saying my shirt was against decorum rule 15. Cohen v California is case law that tie supreme court has decided that a shirt with profane language is a 1g amendment right. The rules u; decorum rule changes were approved by David Margolis and effectively violating my 15` amen -invent rights. tiff "vtichael David Taylor (the "Plaintiff"). TF t cc!?. -,r: David Margolis (City Attorney) of your actions, the Plaintiff seeks relief in the form of: E ent in the amount of Ten Thousand Dollars ($ 10,000.00). L: O: e' emoval of decorum rule number 15, as well as a public apology. L Yo. nor have the option to cure and/or settle this matter outside of court. Therefore, a lawsuit wil+ o. d against you within _60 days of receiving this Letter of Intent. a./ r,..re and/or settle this matter outside of court and avoid a lawsuit by doing the folk iin 60 days of receiving this Letter of intent: Paying the settlement Removal of decorum rule er 15, as well as a public apology. V. Go: e •..,ne Law: This Letter of Intent shall be governed under the laws of the State of Florida. Mil ,t id ;ct )r 1557, };, Green Circle R203 I- or ie, r L 34952 LETTER OF INTENT TO SUE Effect.e nate: 02/15/2024 RE: Intent to File Lawsuit Dor Rr a Ingst Sr. (Mayor of Clearwater) This !eter of 'ntent to sue shall serve as a formal notice that Michael David Taylor intends to corn r, a .m su:t against you due to the following: On January 18, 2024 at 6:18 pm Brian Aungust Sr. vio'at r. r.,y 1 amendment right by having me removed and trespassed from the council meeting for wear:1g a sh;rt. The spirt read as such, Fuck Brian Hiter Aungst, Fuck Eric Candyass Gandy, Fuck Daniel Coio:.. :,co;, =:aug :e;, Fuck David Dumbshit Margolis. This is a violation of my 1't amendment rights by tr?soassing me and saying my shirt was against decorum rule 15. Cohen v California is case law that the supreme court has decided that a shirt with profane language is a 1n amendment right. Ti, a' ':ir 'vt,chaet David Taylor (the "Plaintiff"). i Ther _,fes ^ant• ;,n t.ungst Sr. (the "Defendant"). actions, the Plaintiff seeks relief in the form of: Payrr,e. t the amount of Ten Thousand Dollars ($ 10,000.00). C., tc i ova] or decorum rule number 15, as well as a public apology. Vol., co no: have the option to cure and/or settle this matter outside of court. Therefore, a lawsuit wily • t'_ a against ,rou within 60 days of receiving this Letter of Intent. r. ,. .re and/or settle this matter outside at court and avoid a lawsuit by doing the folic ii hi-, 50 days of receiving this Letter of intent: Paying the settlement Removal of decorum r -e er ' 5 as well as a public apology. V. Gore. ig _aw- This Letter of Intent shall be governed under the laws of the State of Florida. 5.. ayiur Green Circle R203 ror :e, Ft. D4952 LETTER OF INTENT TO SUE Effective Date: 02/15/2024 RE: Notice of Intent to File Lawsuit Dear Eric Gandy (Police Chief of Clearwater) This letter of intent to sue shall serve as a formal notice that Michael David Taylor intends to cormnertce s lawsuit against you due to the following: On January 18, 2024 at 6:18 pm Brian Aungust Sr. violated my 1" amendment right by having me removed and trespassed from the council meeting for wearing a shirt. The shirt read as such, Fuck Brian Hlter Aungst, Fuck Eric Candyass Gandy, Fuck Daniel Color:rb Boo!: Slaughter, Fuck David Dumbshit Margolis. This is a violation of my 1n amendment rights by unlawfully trespassing me and saying my shirt was against decorum rule 15. Cohen v California is case law that the supreme court has decided that a shirt with profane language is a 1n amendment right. I. The = aitiff: Michael David Taylor (the "Plaintiff"). II. The Defendant: Eric Gandy (Police Chief of Clearwater) Il. Ka:.E;: AS a resuic of your actions, the Plaintiff seeks relief in the form of: 0 Payment in the amount of Ten Thousand Dollars (5 10,000.00). Otnei: Removal of decorum rule number 15, as well as a public apology. 3 You ago not have the option to cure and/or settle this matter outside of court. Therefore, a lawsuit will oe tilea against you within _60 days of receiving this Letter of Intent. 0 You fray cure and/or settle this matter outside of court and avoid a lawsuit by doing the following within 60 days of receiving this Letter of Intent: Paying the settlement Removal of decorum rule nu i; jer 15, as well as a public apology. V. Govern,ng Law: This Letter of Intent shall be governed under the laws of the State of Florida. Sincerely, Micr aei David Taylor 1558 Se Royal Green Circle R203 Port S....cie, FL 34952 386-631-0565 L°? --5?