SEECLICKFIX REQUEST MANAGEMENT SOLUTIONCp CIVICPLUS
There are several reasons that CivicPlus's SeeClickFix Request Management
Solution is uniquely able to satisfy any local government's need for Citizen
Request Management.
1. SeeClickFix software contains the confidential information and trade secrets of
CivicPlus, and is therefore proprietary to SeeClickFix. CivicPlus is the sole
provider of this product, maintenance, upgrades, enhancements and services.
Consequently, only CivicPlus can provide maintenance, enhancements, and
services for the SeeClickFix software.
2. SeeClickFix alone provides the unique functionality needed for complete municipal
service corrrnunication. This suite of tools is separated into the following packages.
Request &Work
Your service organization needs a trustworthy system to improve data collection,
work assignment and tracking, and citizen communication.
Engage
Your workforce needs an intuitive system that efficiently manages work
assignment, ensures information integrity, and streamlines communications
across the organization to get the job done better and faster.
Analyze
Your management team needs a reliable tool to measure success, identify risks,
and offer detailed, accurate reporting to stakeholders.
3. SeeClickFix is the only request management platform that allows two organizations to co -exist
and serve the same set of residents in the same geographic jurisdiction.
• We are singularly poised at dealing with sophisticated jurisdictional routing of issues from
citizens to appropriate fix agencies, without forcing this complexity onto the user.
• This also goes for any other geographically overlapping agency, such as business
improvement districts. One example is where we service City of Houston, but also the
Midtown Houston Business Alliance. We are the only platform that can facilitate two
separate workflows within the same geography.
• Another example is Pinellas County, FL where we separately manage that county's
jurisdiction along with the encompassed jurisdictions of several towns and cities, including
the City of St. Petersburg.
4. SeeClickFix is the only platform that alerts a reporter to potential duplicate issues before they
submit the request.
• SeeClickFix Android and iOS mobile applications can determine that a new request a
citizen is preparing to submit has a similar address and request category to an existing
request within the system. The citizens can then click into the suggested duplicates and
choose to follow the existing request for updates, rather than clog your CRM with another
civicplus.com 1 302 South 4t" Street, Suite 500 1 Manhattan, KS 66502 1 888-228-2233
ticket for the same issue.
• A call taker using the SeeClickFix internal Call Taker Interface is also able to see a list of
potential duplicates when they begin entering the request on the caller's behalf. If the
request is in fact a duplicate, the call taker can "Add a Follower" to the existing request so
that the citizen will receive progress updates from the city.
• These two features are core and critical to a successful implementation of request
management in Memphis and are solely available through the SeeClickFix platform.
5. SeeClickFix serves as the first and largest open government community with more than 425
government clients and thousands of communities participating in 11 languages on six
continents.
6. Lightweight work order functionality — natively built into the system.
7. Future Integrations: We have the option to plug into several third -party software platforms. Our
bi-directional integrations using our API allows the city freedom to choose workflow options
moving forward or use SCF as a standalone.
• Over 2 Dozen existing productized integrations: Infor, Tyler, Cartegraph, Cityworks, etc.
8. Best Average Score in both the iOS - Apple Store and Google store.
• 4.5/5 in both stores: Ease of use for constituents and municipal employees.
• Over 8 million issues reported.
9. Unlimited Support from Customer Success Team - included
• Excellent on -boarding and implementation process including assistance with training
and promotion.
• Assignment of your own individual Client Success Manager
Please consider these reasons when evaluating and purchasing SeeClickFix by
CivicPlus. If you have any questions, please contact me at the information listed
below.
Regards,
Ceti R(41
Amy Vikander • CivicPlus
Senior Vice President of Customer Success
Main 888-228-2233
Fax 785-587-8951
www.CivicPlus.com
civicplus.com 1 302 South 4th Street, Suite 500 1 Manhattan, KS 66502 1 888-228-2233
CGSA Statement of Work for Clearwater, FL
GSA Contract GS -35F -0124U
GSA CivicPlus Statement of Work
Labor Category
GSA Hourly Rate with IFF
Hours
Total Cost
Website Consultant
$149.01
0
$0.00
Project Manager
$135.86
48
$6,521.28
Network Consultant
$135.86
0
$0.00
Wireless Network Technician
$135.86
0
$0.00
Programmer
$131.48
94
$12,359.12
Graphic Designer
$109.57
36
$3,944.52
Writer
$109.57
0
$0.00
Server and Network
Technician
$109.57
112
$12,271.84
Trainer
$109.57
8
$876.56
PC Technician
$89.41
0
$0.00
Content Developer
$80.64
156
$12,579.84
Subtotal
$48,553.16
Discount
($13,121.81)
Total Fees Year 1
$35,431.35
Project Implementation and Deployment
• SeeClickFix-hosted integration with Cityworks AMS (online or on -
premise), for service requests and/or work orders. Requires Cityworks
version 15+, and license for Citizen Engagement API.
• SeeClickFix Request - Unlimited gov user licenses for service request
management tool to intake citizen submissions via mobile app. Assign
requests internally, resolve issues and measure request performance.
Includes support and virtual training services.
• Market lace A
Renewal Term Annual Services
$35,431.35
Total Initial Term Fees $35,431.35
$47,241.80
1. Performance and payment under this Statement of Work ("SOW') by and between Clearwater, FL ("Customer") and CivicPlus
("CivicPlus") shall be subject to the terms & conditions of the Agreement by and between the General Services Administration
and CivicPlus and the terms and conditions of the CivicPlus Master Services Agreement and the applicable Solution and
Services terms and conditions located at https://www.civicplus.help/hc/en-us/p/legal-stuff.
2. This SOW shall remain in effect beginning at signing and continuing for 1 year. This SOW may be renewed for an additional 1 -
year Renewal Term upon mutual agreement of the Parties.
3. The Total Initial Term Fees will be invoiced as follows: 100% upon signing.
4. Renewal Term Annual Services shall be invoiced on the first day of each Renewal Term. Annual services, including but not
limited to hosting, support and maintenance services, shall be subject to a 5% annual increase beginning in Year 4 of service.
fee.
Page 1
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
GSA Statement of Work for Clearwater, FL
GSA Contract GS -35F -0124U
Acceptance
We, the undersigned, agreeing to the conditions specified in this document, understand and authorize the provision of services outlined
in this SOW.
Authorized Client Signature
By:
Nam-:
Jennifer Poirrier
Title: City Manager
Date: 03/01/2024
Organization 1 ecal Name:
City of Clearwater
Billing Contact: Erica Powell
CivicPlus
By:
Name:
Title:
Date:
Title: IT Administrative Support Manager
Billing Phone Number: 727 444 8081
Billing Email:
helpdesk@myclearwater.com
Billing Address: 100 S. Myrtle Ave
Clearwater, FL 33756
Mailing Address: (If different from above)
PO Number: (Info needed on Invoice (PO orJob#) if required)
Page 2
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951