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Powernet Professional Services & Support
Powernet City of Clearwater
Jeff Foster Lori Vogel, CPPB
904.583.6910 (727) 562-4040
jfoster@powernetco.com Lori.vogel@myclearwater.com
Quote Number:004408 v 2 Procurement Department
Delivery Date: 01/18/2023 100 South Myrtle Ave 3rd FI
Expiration Date: 02/28/2023 Clearwater, FL 33756-5520
Billing Information Shipping Information Technical Contact Order Information
Lori Vogel, CPPB Lori Vogel, CPPB Customer Type: New
(727) 562-4040 (727) 562-4040 Account Number:
Lori.vogel@myclearwater.com Lori.vogel@myclearwater.com Requested Due Date:
Procurement Department 100 Procurement Department 100 Order Type: New
South Myrtle Ave 3rd FI South Myrtle Ave 3rd FI Contract Term: 36 Months
Clearwater, FL 33756-5520 Clearwater, FL 33756-5520
COMMENTS
Payment Terms
Payment Ter
Invoice 1 - 5 % due upon issue of PO or signed agreement.
Invoice 2 - Remainder of the Genesys Pro Services, Co-Managed Services and expenses upon going live of Genesys Contact
Center.
Invoice 3 - Remainder of the Microsoft Pro Services and Expenses upon go live
Professional Services Genesys Contact Center
DESCRIPTION PRICE QTY EXT. PRICE
Professional Services $160.00 220 $35,200.00
On site and remote. Includes Project management, Installation services.
To include all agents, supervisors and administrative users up to 100,
including up to 10 departments and work groups
Powernet Training $140.00 40 $5,600.00
Train the trainer for all users, also includes customized videos.
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Professional Services Genesys Contact Center
DESCRIPTION PRICE QTY EXT. PRICE
Powernet Onsite or Remote Professional Engineering Services forAPI $160.00 80 $12,800.00
Programming & Development
Integration to the City's utility billing software (Cayenta):
1. Voice IVR for account balance and extending due date with
ability to transfer to third party bill pay phone # , or opt to live
agent or hang up.
2. Bots with data dip to get balance and extend due date with
option to chat with agents.
3. Screen pop customer history and use account number with
screen pop Utility billing with customer account page
Travel Expenses $4,800.00 1 $4,800.00
Subtotal: $58,400.00
Professional Microsoft Teams
DESCRIPTION PRICE QTY EXT. PRICE
Professional Services Microsoft Teams Phone system and Voice. $160.00 210 $33,600.00
Professional Services on site and remote, Includes Project management,
Installation services. To include all Stand alone phones, Business and
administrative users up to 1,700.
This also includes set up of session border controllers (SBC), paging
interfaces and analog lines (fax) with assistance from the Clearwater IT
Team(hardware not included in this line item)
Professional Services Microsoft Teams Voice Carrier Services $160.00 90 $14,400.00
Carrier services /voice set up and programming Inbound routing,
outbound dial plan, 911 setup and testing
Powernet Training $140.00 120 $16,800.00
Training, Train the trainer for all users, also includes customized videos.
Travel Expenses $4,800.00 1 $4,800.00
Subtotal: $69,600.00
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Managed Services
DESCRIPTION PRICE QTY EXT. PRICE
Powernet Annual Co-Managed Contact Center and Microsoft Teams $12,600.00 1 $12,600.00
Phone Services.
Includes:
• 7 x 24 x 365 Support
• Unlimited helpdesk and training
• Minor add move and change support.
• Customer Handles End User Tier 1 Support
• Powernet Handles Tier 2 Support
Subtotal: $12,600.00
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Non-Recurring Summary
DESCRIPTION AMOUNT
Professional Services Genesys Contact Center $58,400.00
Professional Microsoft Teams $69,600.00
Managed Services $12,600.00
Total: $140,600.00
TERMS & CONDITIONS
All hardware will be invoiced upon shipment.
All terms and conditions as set forth in RFP#06-23 are incorporated by reference and form a basis for this Agreement.
Powernet's acceptance of this Service Order via Order Porter is subject to a technical review.Taxes,shipping, handling and other fees may apply.We reserve the
right to cancel orders arising from pricing or other errors. Customer also authorizes Powernet to conduct all credit investigations and verify any credit information
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from whatever source Powernet deems necessary,and further authorizes Powernet to investigate the references, statements,or other data listed or accompanying
this application. Customer certifies that the information contained in this form is true, accurate, and complete to the best of customer's knowledge and that he/she
has been duly authorized to execute this Service Order on Customer's behalf.
Powernet City of Clearwater
Signature: fi Countersigned: CITY OF CLEARWATER, FLORIDA
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cuSigned Iry:
Penny Thurnau �z
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Brian Aungst, Sr. Jennifer Poirrier
Title: VP Strategic Alliance Mayor City Manager DS
Date:
May 8, 2023
Approved as to form: Attest:
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Owen Kohler 'R—o_11semarie Call
Assistant City Attorney City Clerk
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