The URL can be used to link to this page

09/15/2022Thursday, September 15, 2022 6:00 PM City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 Main Library - Council Chambers City Council Meeting Agenda September 15, 2022City Council Meeting Agenda Welcome. We are glad to have you join us. If you wish to address the Council, please complete a Comment Card. Comment Cards are on the right-hand side of the dais by the City Clerk. When recognized, please hand your card to the Clerk, approach the podium and state your name. Persons speaking before the City Council shall be limited to 3 minutes unless otherwise noted under Public Hearings. For other than "Citizens to be heard regarding items not on the Agenda," a spokesperson for a group may speak for 3 minutes plus an additional minute for each person in the audience that waives their right to speak, up to a maximum of 10 minutes. Prior to the item being presented, please obtain the form to designate a spokesperson from the City Clerk. Up to 60 minutes of public comment will be allowed for an agenda item. No person shall speak more than once on the same subject unless granted permission by the City Council. The City of Clearwater strongly supports and fully complies with the Americans with Disabilities Act (ADA). Please advise us at least 48 hours prior to the meeting if you require special accommodations at 727-562-4090. Assisted Listening Devices are available. Kindly refrain from using cell phones and electronic devices during the meeting. Citizens wishing to provide comments on an agenda item are encouraged to do so in advance through written comment. The City has established the following two options: 1) eComments via Granicus - eComments is integrated with the published meeting agenda. Individuals may review the agenda item details and indicate their position on the item. You will be prompted to set up a user profile to allow you to comment, which will become part of the official public record. The eComment period is open from the time the agenda is published. Comments received during the meeting will become part of the official record, if posted prior to the closing of public comment. The City Clerk will read received comments into the record. 2) Email – Individuals may submit written comments or videos to ClearwaterCouncil@myclearwater.com. All comments received by 5:00 p.m. the day before the meeting (September 14) will become part of the official record. The City Clerk will read received comments into the record. 1. Call to Order 2. Invocation 3. Pledge of Allegiance 4. Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by governmental agencies or groups providing formal updates to Council will be limited to ten minutes.) 4.1 September Service Awards 4.2 Constitution Week Proclamation, September 17- 23, 2022 - Daughters of the American Revolution Regent 4.3 Florida Climate Week Proclamation 2022 - Thais Lopez Vogel, Cofounder, and Trustee, VoLo Foundation 5. Approval of Minutes Page 2 City of Clearwater Printed on 9/13/2022 September 15, 2022City Council Meeting Agenda 5.1 Approve the minutes of the September 1, 2022 City Council Meeting as submitted in written summation by the City Clerk. 5.2 Approve the minutes of the August 4, 2022 Special City Council meeting as submitted in written summation by the City Clerk. 6. Citizens to be heard re items not on the agenda 7. Consent Agenda The Consent Agenda contains normal, routine business items that are very likely to be approved by the City Council by a single motion. These items are not discussed, and may all be approved as recommended on the staff reports. Council questions on these items were answered prior to the meeting. The Mayor will provide an opportunity for a Councilmember or a member of the public to ask that an item be pulled from the Consent Agenda for discussion. Items pulled will receive separate action. All items not removed from the Consent Agenda will be approved by a single motion of the council. 7.1 Approve a local government contribution of $610,000 in General Fund Reserves to be set aside as a commitment for the Local Government Contribution that is required for Archway Clearwater Gardens, LLC (Archway) to receive a basis boost in the State of Florida’s Low Income Housing Tax Credit Program (LIHTC) for an 80-unit affordable housing development project at 1250 Cleveland Street; approve Section 15.18 of Development Agreement between the Community Redevelopment Agency of the City of Clearwater and Archway as amended; and authorize the appropriate officials to execute same. (consent) 7.2 Approve the purchase of excess liability, workers compensation and various specialty insurance policies from October 1, 2022 through September 30, 2023 at an amount not to exceed $1,400,000 pursuant to Clearwater Code of Ordinances Section 2.563(1)(i), Insurance, and authorize the appropriate officials to execute same. (consent) 7.3 Approve a one-year renewal and Amendment to the Professional Services Agreement with Evernorth Direct Health, LLC (formerly Cigna Onsite Health, LLC) to provide onsite health clinic services to employees, family members, and retirees who are covered by the City of Clearwater health insurance in a not-to-exceed amount of $1,536,823.00 pursuant to RFP 26-15, Onsite Medical and Prescription Drug Services, and authorize the appropriate officials to execute same. (consent) Page 3 City of Clearwater Printed on 9/13/2022 September 15, 2022City Council Meeting Agenda 7.4 Authorize funding and approve purchase order to Evernorth Behavioral Health (Evernorth) and contract to Cigna Healthcare (Cigna) for the employee assistance program and city medical insurance (under a self-insured funding arrangement) for the period January 1, 2023 through December 31, 2023, for a total not-to-exceed amount of $26,155,000 ($55,000 for Evernorth and $26.1 million for Cigna) pursuant to Request for Proposals (RFP) 26-22, Medical Insurance and Employee Assistance Program, to be funded by city budgeted funds, payroll deductions of employees and retiree premiums; and authorize the appropriate officials to execute same. (consent) 7.5 Approve the first addendum to the collective bargaining agreement as negotiated between the City of Clearwater and Communication Workers of America, Local 3179 (CWA) for Fiscal year 2022/2023 and authorize the appropriate officials to executive same. (consent) 7.6 Approve a one-year Agreement with Juvenile Welfare Board (JWB) and the City of Clearwater for funding youth programs, approve a first quarter budget amendment of $468,897 in special program G2107, JWB Youth Programming, and authorize the appropriate officials to execute same. (consent) 7.7 Accept the University of North Florida Training and Services Institute, Inc., d/b/a Institute of Police Technology and Management (IPTM), High Visibility Education (HVE) and Enforcement Campaign for Pedestrian and Bicycle Safety Grant Award in the amount of $21,836.07 for police overtime and authorize the appropriate officials to execute same. (consent) 7.8 Approve an Event License Agreement between Jones Lang LaSalle Americas, Inc, in its capacity as agent for the owner of the premises known as Countryside Mall, located at 27001 US Highway 19 North, Clearwater, Florida, and the City of Clearwater Police Department for the purpose of hosting the National Night Out Event on October 4, 2022, located at the Countryside Mall, and authorize the appropriate officials to execute same. (consent) 7.9 Approve a purchase order to TriTech Software Systems, a CentralSquare Company, for the renewal of TriTech Software Support and Maintenance in the amount of $214,285.66, from October 1, 2022 through September 30, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(d), Non-competitive purchases - impractical to bid, and authorize the appropriate officials to execute same. (consent) Page 4 City of Clearwater Printed on 9/13/2022 September 15, 2022City Council Meeting Agenda 7.10 Approve the First Amendment to the Professional Services Agreement with Wright-Pierce, Inc. of Tampa, FL which extends the Agreement for one additional year and approves Supplemental Work Order 1 for Wastewater Collection System (WWCS) Flow Monitoring Services in the amount of $735,871, increasing the work order from $1,640,880 to $2,376,751 pursuant to Request for Qualifications (RFQ) 23-19 and authorize the appropriate officials to execute same. (consent) 7.11 Approve a proposal from Keystone Excavators, Inc. of Oldsmar, FL for Drainage Improvements at Sally Lane and Lakeview Road for the Guaranteed Maximum Price of $323,567.40, pursuant to RFQ 40-20, Construction Manager at Risk (CMAR) Services for Continuing Contracts, and authorize the appropriate officials to execute same. (consent) 7.12 Approve an Agreement between the City of Clearwater and Tampa Bay Psychology Associates, LLC, of Clearwater, FL, for psychological and educational services for Clearwater Fire and Rescue first responders, in a not to exceed amount of $70,000.00 through August 31, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(1)(f), Professional services not subject to CCNA, and authorize the appropriate officials to execute same. (consent) 7.13 Approve an agreement between Pinellas County and City of Clearwater to provide Emergency Medical Services ALS First Responder services to the Clearwater Fire District, and authorize the appropriate officials to execute same. (consent) 7.14 Approve the First Amendment of the Interlocal Agreement for Planning and Mapping Services and/or Special Project Work with Forward Pinellas for the term beginning October 1, 2022 through September 30, 2026 and authorize the appropriate officials to execute same. (consent) 7.15 Authorize a purchase order with Verizon Wireless for cellular and mobile data services in an amount of $720,000.00 for the term October 1, 2022 through September 30, 2023, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback, and authorize the appropriate officials to execute same. (consent) 7.16 Authorize a purchase order to the State of Florida Department of Management Services (DMS) for SUNCOM long distance service, State AIN Centranet lines, and toll-free lines, in an amount not to exceed $164,400.00 for the period October 1, 2022 through September 30, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative Purchasing, and authorize the appropriate officials to execute same. (consent) Page 5 City of Clearwater Printed on 9/13/2022 September 15, 2022City Council Meeting Agenda 7.17 Authorize a purchase order to Tencarva Machinery Co. LLC, dba Hudson Pump and Equipment of Greensboro, NC for Flygt Allis-Chalmers and Goulds pumps, parts, and factory services, in the annual amount of $200,000.00, effective October 1, 2022, with the option for two, one-year renewal options, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(d), Non-competitive purchases (impractical), and authorize the appropriate officials to execute same. (consent) 7.18 Authorize a purchase order to US Submergent Technologies, LLC. of Orlando, FL for tank cleaning services in the not-to-exceed amount of $600,000, beginning September 15, 2022 through June 10, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative purchasing, and authorize the appropriate officials to execute same. (consent) 7.19 Approve a purchase order to Pinellas County Solid Waste Management for the disposal of solid waste at the Pinellas County waste-to-energy plant/landfill for the term October 1, 2022, through September 30, 2023, in a not-to-exceed amount of $4,900,000.00, pursuant to Clearwater Code of Ordinances Section 2.563(1)(a), Single Source, and authorize the appropriate officials to execute same. (consent) 7.20 Approve an amendment to that certain Service and Access Agreement and Schedule D therein (now known as the Site License Agreement and formerly known as the Tower Lease) dated June 2, 2002 (Agreement), between L3Harris Corporation of Lynchburg, VA, (successor in interest to MA/COM) and the City of Clearwater, providing for a three-month extension, authorize the associated purchase order in a not-to-exceed amount of $83,000, and authorize the appropriate officials to execute same. (consent) 7.21 Request for authority to settle case of City of Clearwater v. Precision Hotel Management Company, et al., Case No. 21-004911-CI. (consent) Public Hearings - Not before 6:00 PM 8. Administrative Public Hearings - Presentation of issues by City staff - Statement of case by applicant or representative (5 min.) - Council questions - Comments in support or opposition (3 min. per speaker or 10 min maximum as spokesperson for others that have waived their time) - Council questions - Final rebuttal by applicant or representative (5 min.) - Council disposition Page 6 City of Clearwater Printed on 9/13/2022 September 15, 2022City Council Meeting Agenda 8.1 Set final millage rate of 5.8850 mills for fiscal year 2022/23 against non-exempt real and personal property within the City of Clearwater and pass Ordinance 9614-22 on first reading. 8.2 Approve the City of Clearwater Annual Operating Budget for the 2022/23 fiscal year and pass Ordinance 9615-22 on first reading. 8.3 Approve the fiscal year 2022/23 Annual Capital Improvement Budget, establish a six-year plan for the Capital Improvement Program (CIP), and pass Ordinance 9616-22 on first reading. 8.4 Approve the recommended Penny for Pinellas project list, as revised for fiscal years 2022/23 through 2029/30. (APH) 8.5 Approve a Future Land Use Map Amendment from the Residential Urban (RU) category to the Institutional (I) category for portions of property located at 110 N. McMullen Booth Road and pass Ordinance 9594-22 on first reading. (LUP2022-06005) 9. Quasi-Judicial Public Hearings 1. Staff states its recommendation and briefly summarizes its reasons for the recommendation and submits record (minutes, staff report, and application) adduced before the Community Development Board (2 minutes). 2. Applicant presents case, including its testimony and exhibits (15 minutes). 3. Staff presents further evidence (10 minutes). 4. Public comment. 5. City Council discussion. 6. Applicant may call witnesses in rebuttal (5 minutes). 7. Conclusion by applicant (3 minutes). 8. Decision. 9.1 Approve a Zoning Atlas Amendment from the Low Medium Density Residential (LMDR) District to the Institutional (I) District for portions of property located at 110 N. McMullen Booth Road and pass Ordinance 9595-22 on first reading. (REZ2022-06005). 10. Second Readings - Public Hearing Page 7 City of Clearwater Printed on 9/13/2022 September 15, 2022City Council Meeting Agenda 10.1 Adopt Ordinance 9610-22 on second reading, vacating the platted drainage easement (stormwater pond) to City of Clearwater, the platted 10-foot-wide and 20-foot-wide drainage easement, and a portion of the 10-foot-wideplatted utility easement up to the south property line, located on Lot 1, Ken Marks Ford First Add, according to the map or plat thereof as recorded in Plat Book 105, Page 100, of the public records of Pinellas County, Florida. 11. City Manager Reports 11.1 Amend the City’s fiscal year 2021/22 operating and capital improvement budgets at third quarter and pass Ordinances 9617-22 and 9618-22 on first reading. 11.2 Award construction contracts to the following contractors: Engineered Spray Solutions, of Lakeland, FL; Inliner Solutions, of Sanford, FL; Rowland, Inc. of Pinellas Park, FL; and USSI, LLC of Venice, FL, for the 2023 Sewer Point Repairs and Improvements in the amount of $32,000,000 for an initial one-year term on a unit price basis pursuant to Invitation to Bid (ITB) 22-0006-UT and authorize the appropriate officials to execute same. 11.3 Approve work order and professional service agreement with Wannemacher Jensen Architects Inc., of St. Petersburg, FL, for the design of the new City Hall (22-0019-EN) in the amount of $2,948,340, pursuant to Request for Qualifications (RFQ) 24-22 and authorize the appropriate officials to execute same. 11.4 Approve the Selection Committee’s recommendation for the Clearwater Airpark Fixed Base Operator (RFP 38-22), authorize city staff to engage in negotiations with FlyUsa Inc. and Paradise Ventures, for the purpose of establishing a lease and operating agreement for Fixed Base Operator (FBO) services at Clearwater Airpark. 11.5 Approve the 2023 City Council Meeting Schedule. 11.6 Appoint an individual to serve on the Library Board for an unexpired term through February 28, 2025. 12. City Attorney Reports 13. Other Council Action 13.1 New City Hall Site - Vice Mayor Beckman 14. Closing comments by Councilmembers (limited to 3 minutes) 15. Closing Comments by Mayor Page 8 City of Clearwater Printed on 9/13/2022 September 15, 2022City Council Meeting Agenda 16. Adjourn Page 9 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0866 Agenda Date: 9/15/2022 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.1 SUBJECT/RECOMMENDATION: September Service Awards SUMMARY: 5 Years of Service: Yiannis Halvatzis Parks and Recreation John Anderson Finance Sara Bayly Utility Customer Service Tyraven Jackson Engineering Eric Saccasyn Fire 10 Years of Service: Bryant Blair Public Utilities Matthew Burgett Gas Leviticus McKinnon Parks and Recreation Robert Orner General Services 15 Years of Service: Kayleen Kastel Finance/Budget Michael Mouroukis InformationTechnology Sylvia Dinoto General Services Richard Porthouse Public Utilities Kenneth Sota Parks and Recreation Moses Flores Gas Rodney Mitchell Public Utilities Marcos Toro Gas Dean Sullivan Public Utilities 20 Years of Service: Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0866 Robert Lazzaro Police Jonathan Maser Police 25 Years of Service: Todd Kuhnel Engineering Page 2 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0964 Agenda Date: 9/15/2022 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.2 SUBJECT/RECOMMENDATION: Constitution Week Proclamation, September 17- 23, 2022 - Daughters of the American Revolution Regent SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0980 Agenda Date: 9/15/2022 Status: Agenda ReadyVersion: 1 File Type: Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by government agencies or groups providing formal updates to Council will be limited to ten minutes.) In Control: Council Work Session Agenda Number: 4.3 SUBJECT/RECOMMENDATION: Florida Climate Week Proclamation 2022 - Thais Lopez Vogel, Cofounder, and Trustee, VoLo Foundation SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0878 Agenda Date: 9/15/2022 Status: Agenda ReadyVersion: 1 File Type: MinutesIn Control: City Council Agenda Number: 5.1 SUBJECT/RECOMMENDATION: Approve the minutes of the September 1, 2022 City Council Meeting as submitted in written summation by the City Clerk. SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 9/13/2022 City Council Meeting Minutes September 1, 2022 Page 1 City of Clearwater City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 Meeting Minutes Thursday, September 1, 2022 6:00 PM Main Library - Council Chambers City Council Draft City Council Meeting Minutes September 1, 2022 Page 2 City of Clearwater Roll Call Present: 5 - Mayor Frank Hibbard, Vice Mayor Kathleen Beckman, Councilmember David Allbritton, Councilmember Mark Bunker and Councilmember Lina Teixeira Also Present: Jon Jennings – City Manager, Micah Maxwell – Assistant City Manager, Michael Delk – Assistant City Manager, David Margolis – City Attorney, Rosemarie Call – City Clerk and Nicole Sprague – Deputy City Clerk. To provide continuity for research, items are listed in agenda order although not necessarily discussed in that order. Unapproved 1. Call to Order – Mayor Hibbard The meeting was called to order at 6:00 p.m. 2. Invocation – Reverend Dr. Rhonda Blevins from Chapel by The Sea 3. Pledge of Allegiance 4. Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by governmental agencies or groups providing formal updates to Council will be limited to ten minutes.) – Given. 4.1 End of Session Report - Senator Ed Hooper 4.2 National Library Card Sign-Up Month Proclamation, September 2022 - Linda Rothstein, Assistant Director Clearwater Public Library 5. Approval of Minutes 5.1 Approve the minutes of the August 18, 2022 City Council Meeting as submitted in written summation by the City Clerk. Councilmember Allbritton moved to approve the minutes of the August 18, 2022 City Council Meeting as submitted in written summation by the City Clerk. The motion was duly seconded and carried unanimously. Draft City Council Meeting Minutes September 1, 2022 Page 3 City of Clearwater 6. Citizens to be heard re items not on the agenda Matt Croasmum said his nephew, Ethan Wiser, was killed last Friday trying to cross Belleair Road. He expressed concerns with the lack pedestrian safety on that section of Belleair Road and asked the City to partner with the Pinellas County School Board to improve pedestrian safety. Gerry McGuire expressed concerns with the living conditions at Hacienda Gardens. Sheila Sullivan urged City Council to adopt the Ready for 100-Resolution, which will ensure the City's commitment to adopting 100% clean energy. Mr. Holuba expressed concerns that the inflation reduction act included tax incentives that would only benefit the wealthy. 7. Consent Agenda – Approved as submitted, less Item 7.3. 7.1 Authorize a Guaranteed Maximum Price proposal to J.O. DeLotto and Sons, Inc., of Tampa, FL for replacement of digital marquee sign at BayCare Ballpark, in the amount of $145,519.00, which includes a 10% contingency, pursuant to RFQ 40-20, Construction Manager at Risk (CMAR) Services for Continuing Contracts and authorize the appropriate officials to execute same. (consent) 7.2 Approve establishing capital improvement project M2210, Clearwater Municipal Cemetery Renovations, in the amount of $600,000 for improvements to the Clearwater Municipal Cemetery located at 1300 South Myrtle Avenue and transfer $600,000 of general funds from the Parks and Recreation operating budget as a third quarter budget amendment. (consent) 7.3 Approve a purchase order to Pinellas County Sheriff’s Office for the Hexagon Computer-Aided Dispatch and Records Management System (CAD/RMS) product in the amount of $124,879.00 in accordance with Clearwater Code of Ordinances Section 2.563(1)(c), Cooperative purchasing; approve a purchase order to Pinellas Regional Information Management Enterprise (PRIME) for the personnel and operating expense of PRIME in the amount of $165,984.00, and authorize the appropriate officials to execute same. See below. 7.4 Award a construction contract to Razorback LLC of Tarpon Springs, Florida, for Water Draft City Council Meeting Minutes September 1, 2022 Page 4 City of Clearwater Treatment Plant 3 East Dome and Aerator Repairs and Miscellaneous Improvements in the amount of $1,791,334.60 per Invitation to Bid 20-0012-UT, approve Supplemental Work Order 1 to Biller Reinhart Engineering Group, Inc., of Tampa, Florida, in the amount of $78,067, increasing the contract from $29,810 to $107,877, pursuant to Request for Qualifications (RFQ) 26-19, Engineer of Record Consulting Services (EOR) and authorize the appropriate officials to execute same. (consent) 7.5 Ratify and confirm purchase order to Rowland, Inc. of Pinellas Park, Florida in the amount of $1,909,650.00 for the Marshall Street and Northeast Water Reclamation Facility Digester Covers Evaluation and Repairs Project (21-0022-UT) and authorize the appropriate officials to execute same. (consent) 7.6 Approve a proposal from Biltmore Construction Co., Inc of Belleair, Florida, for demolition of the former City of Clearwater City Hall Building (19-0009-EN) at the Guaranteed Maximum Price (GMP) of $557,693, pursuant to Request for Qualifications (RFQ) 40-20, Construction Manager at Risk, and authorize the appropriate officials to execute same. (consent) 7.7 Authorize a purchase order to Hewlett-Packard Enterprise, of Spring, TX, for the equipment lease of desktops, laptops, and tablet computers in an amount not-to-exceed $525,000.00 for the term of August 1, 2022 through February 28, 2023, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback, and authorize the appropriate officials to execute same. (consent) 7.8 Appoint Charles Engel to the Municipal Code Enforcement Board to fill an unexpired term through October 31, 2023. (consent) Vice Mayor Beckman moved to approve the Consent Agenda as submitted, less Item 7.3, and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. 7.3 Approve a purchase order to Pinellas County Sheriff’s Office for the Hexagon Computer-Aided Dispatch and Records Management System (CAD/RMS) product in the amount of $124,879.00 in accordance with Clearwater Code of Ordinances Section 2.563(1)(c), Cooperative purchasing; approve a purchase order to Pinellas Regional Information Management Enterprise (PRIME) for the personnel and operating expense of PRIME in the amount of $165,984.00, and authorize the appropriate officials to execute same. (consent) In 2019, a consortium of public safety entities in Pinellas County began working Draft City Council Meeting Minutes September 1, 2022 Page 5 City of Clearwater on a unified CAD/RMS for public safety entities in Pinellas County. Since 2007, Clearwater Police Department (CPD) has been using TriTech and spends approximately $189,000.00 annually for maintenance. While this product has serviced the department’s needs, it does not provide some of the advanced features a modern product will, nor does it integrate with other public safety entities in Pinellas County. In May 2021, Pinellas County Sheriff published Request for Proposal (RFP) 21-02 for a CAD and RMS system based on the specifications determined by the consortium. In October 2021, the consortium entered a memorandum of understanding to establish a protocol on how to establish a PRIME work group to evaluate the vendor responses received from Pinellas County Sheriff RFP 21-02 and to provide the Pinellas County Sheriff feedback to make a purchasing decision. On May 19, 2022, Council approved an Interlocal Agreement (ILA) between the City of Clearwater, City of Largo, City of Pinellas Park, Pinellas County, and Pinellas County Sheriff to create the administrative entity of PRIME and agreed to participate in the purchase, implementation, and operation of a shared CAD and RMS. Through a competitive procurement process conducted by the Pinellas County Sheriff’s Office, Hexagon was selected as the vendor to provide a CAD/RMS product for all parties. The resulting contract negotiation process is now complete and pricing for each party has been set in the manner defined in the ILA. Each Party of the ILA is responsible to pay a pro rata share of the cost of the CAD/RMS product to the Pinellas County Sheriff and the pro rata share for the personnel and operating costs of PRIME, based on the number of user licenses per Party. The total costs of the Hexagon Contract for the initial purchase, not including future maintenance costs, is $9,704,825.00. In the ILA, Pinellas County committed to paying a not to exceed amount of $9.3M of the initial purchase price of the CAD/RMS product, which included an additional RMS product specific to the needs of FIRE and EMS. The County has decided to remove the FIRE/EMS RMS component and address that need through a different project. The adjusted amount of the County contribution for the initial purchase is $8,552,119.00, leaving a balance amongst law enforcement Parties of $1,152,706.00. The City of Clearwater’s pro rata responsibility for the initial CAD/RMS purchase, payable to the Pinellas County Sheriff, is $124,879.00. Additionally, all parties are responsible for paying a pro rata share of the personnel and operating expenses of PRIME. The total expenses of PRIME from August 1, 2022, through September 30, 2022, are $567,149.00; and the Draft City Council Meeting Minutes September 1, 2022 Page 6 City of Clearwater total expenses of PRIME from October 1, 2022, through September 30, 2023, are $1,969,218.00. The City of Clearwater’s pro rata share of these total costs is $165,984.00 payable to PRIME ($37,115.00 for August 1, 2022, through September 30, 2022; and $128,869.00 for October 1, 2022, through September 30, 2023). APPROPRIATION CODE AND AMOUNT: The department anticipated these expenses and funds are available in Capital Improvement Program C2201 - Police CAD Project. One individual spoke in support and suggested reducing the number of officers and disbanding the Clearwater Police Department. One individual spoke in support and suggested investing more in Clearwater officers and maintaining the Clearwater Police Department. Councilmember Bunker moved to approve a purchase order to Pinellas County Sheriff’s Office for the Hexagon Computer-Aided Dispatch and Records Management System (CAD/RMS) product in the amount of $124,879.00 in accordance with Clearwater Code of Ordinances Section 2.563(1)(c), Cooperative purchasing; approve a purchase order to Pinellas Regional Information Management Enterprise (PRIME) for the personnel and operating expense of PRIME in the amount of $165,984.00, and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. Public Hearings - Not before 6:00 PM 8. Administrative Public Hearings 8.1 Approve the request from Aurora Civil Engineering, Inc., on behalf of Ferman of Countryside, LLC, the owner of property addressed 24825 US Highway 19 North, Clearwater to vacate the platted Drainage Easement (Stormwater Pond), the platted 10-Foot-Wide and 20-foot wide Drainage Easement, and a portion of the 10-foot wide platted Utility Easement (up to the south property line), located on Lot 1, Ken Marks Ford First Add, according to the map or plat thereof as recorded in Plat Book 105, Page 100, of the Public Records of Pinellas County, Florida, and pass Ordinance 9610-22 on first reading. The property owner at 24825 US Highway 19 North, Clearwater, has requested that the City vacate the platted Drainage Easement (Stormwater Pond that City Draft City Council Meeting Minutes September 1, 2022 Page 7 City of Clearwater maintained), the platted 10-foot wide and the 20-foot wide Drainage Easement, and a portion of the 10-Foot-Wide platted Utility Easement (up to the south property line). The purpose of this vacation is to allow for construction of a new service building and to release the City from its maintenance obligations of the privately owned stormwater pond. A new stormwater pond will be maintained by Ferman of Countryside, LLC. There are no city utilities that will be affected by the proposed easements to be vacated. All private utility companies have no objection to the vacation. City staff have reviewed this vacation and have no objection. Ordinance 9610-22 was presented and read by title only. Councilmember Teixeira moved to approve the request from Aurora Civil Engineering, Inc., on behalf of Ferman of Countryside, LLC, the owner of property addressed 24825 US Highway 19 North, Clearwater to vacate the platted Drainage Easement (Stormwater Pond), the platted 10-Foot-Wide and 20-foot wide Drainage Easement, and a portion of the 10-foot wide platted Utility Easement (up to the south property line), located on Lot 1, Ken Marks Ford First Add, according to the map or plat thereof as recorded in Plat Book 105, Page 100, of the Public Records of Pinellas County, Florida, and pass Ordinance 9610-22 on first reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Hibbard, Vice Mayor Beckman, Councilmember Allbritton, Councilmember Bunker and Councilmember Teixeira 9. Second Readings - Public Hearing 9.1 Adopt Ordinance 9570-22 on second reading, amending Code of Ordinances, Appendix A - Schedule of Fees, Rates and Charges, Article XXIV Public Works - Fees , Rates and Charges; Section 2 Connection Charges, Fees and Taps on Mains; Section 3 Rates; Section 3A Water Rates; Section 3B Wastewater Collection Utility Rates; Section 3F Reclaimed Water Rates. Ordinance 9570-22 was presented and read by title only. Councilmember Allbritton moved to adopt Ordinance 9570-22 on second and final reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Hibbard, Vice Mayor Beckman, Councilmember Allbritton, Councilmember Bunker and Councilmember Teixeira Draft City Council Meeting Minutes September 1, 2022 Page 8 City of Clearwater 9.2 Adopt Ordinance 9608-22 on second reading, amending the Clearwater Code of Ordinances Appendix A Schedule of Fees, Rates and Charges, Article XXIV, Public Works - Fees, Rates and Charges, Section 3E Stormwater Management Utility Rates. Ordinance 9608-22 was presented and read by title only. Vice Mayor Beckman moved to adopt Ordinance 9608-22 on second and final reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Hibbard, Vice Mayor Beckman, Councilmember Allbritton, Councilmember Bunker and Councilmember Teixeira 10. City Manager Reports 10.1 Establish a Sister Cities relationship with Ixmiquilpan, Mexico and adopt Resolution 22-18. In March 2022, representatives from the Orlando office of the Mexican Consulate, the Mayor of Ixmiquilpan, Aracelli Beltran Contreras, and representatives from the Federation of Hidalguense met with Mayor Hibbard expressing interest in establishing a Sister Cities partnership. Per the Sister Cities International protocol, a new relationship is initiated by each city passing a resolution declaring their desire to establish a Sister Cities partnership. Following this resolution, the cities will develop a Partnership Agreement that outlines the parameters and activities of the partnership and whether to, and how to, establish an exchange program. The Partnership Agreement is enacted at a signing ceremony, officially establishing the Sister Cities relationship. The Sister Cities Advisory Board has reviewed the request from Ixmiquilpan at their July 28, 2022 meeting and unanimously indicated their support of establishing a new Sister Cities partnership. Located in the central-eastern Mexican state of Hidalgo, about 3 hours (100 miles) north of Mexico City, Ixmiquilpan was originally settled by the Otomi people prior to the arrival of the Toltec civilization (c. 950 CE). The municipality was first established in 1550 with the arrival of Spanish colonials and the construction of the church and monastery of San Miguel Archangel. It is the 7th largest municipality (of 84) in Hidalgo with a population of 98,654 in 2020. The traditional economy is based on mining (magnesium, zinc, silver) and agriculture. Modern industry has focused on manufacturing (autos, trains, metal products, and cement) and tourism, which employ about 30% and 44% of the population, respectively. Residents not employed in these industries find work as construction workers and day laborers or support themselves with the creation of traditional craft art and goods for sale as souvenirs. Draft City Council Meeting Minutes September 1, 2022 Page 9 City of Clearwater Tourism is centered on the Church of San Miguel Archangel, which was declared a national monument in 1933, and includes unique murals that blend pre-Hispanic indigenous Otomi and Aztec mythology with Christian imagery from the European Renaissance. Also of note, the city’s central plaza fountain which features a statue of Diana, the huntress (photo attached), which serves as an homage to strength, beauty, and freedom and has become an icon of home to many Hidalguense living abroad. Ixmiquilpan also has many water parks, fed by warm mineral springs and streams and are claimed to have curative powers. Three individuals spoke in support. Resolution 22-18 was presented and read by title only. Councilmember Bunker moved to establish a Sister Cities relationship with Ixmiquilpan, Mexico and adopt Resolution 22-18. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Hibbard, Vice Mayor Beckman, Councilmember Allbritton, Councilmember Bunker and Councilmember Teixeira 10.2 Appoint 11 members to the Affordable Housing Advisory Committee, to include the appointment of Vice Mayor Beckman as the locally elected official, and adopt Resolution 22-19. Florida Statute Section 420.9076 states that counties and cities receiving State Housing Initiatives Partnership (SHIP) program funds are required to establish annually an Affordable Housing Advisory Committee (AHAC) and prepare a Local Housing Incentive Strategy (LHIS). The statute further provides that the committee be made up of 11 members appointed by the City. The 11 members must represent a specific industry or a specific group. The required groups and recommended individuals are listed below: • Banking industry/mortgage: Robyn Fiel • Area of labor engaged in home building: Maria (Gaby) Camacho • Advocate for low-income person: Peter Scalia • Not-for-profit provider of affordable housing: Kevin Chinault • Real estate professional engaged in affordable housing: Lindsay Dicus-Harrison • Representative of employers: Camille Hebting • Clearwater resident: Carmen Santiago • Member of the local planning agency: Bruce Rector to be recommended by the CDC on 8/16 • Essential Services representative: Jacqueline Rivera • Residential home building: Pierre Cournoyer Draft City Council Meeting Minutes September 1, 2022 Page 10 City of Clearwater • Locally elected official: TO BE DETERMINED BY CITY COUNCIL The duties of the Affordable Housing Advisory Committee shall include reviewing policies and procedures, ordinances, land development regulations and the City’s adopted comprehensive plan and shall recommend specific actions or initiatives to encourage or facilitate affordable housing while protecting the ability of the property to appreciate in value. The LHIS must be submitted to City Council by December 31, 2022, and will encompass the definition, vision, strategic focus areas, and action plan (including potential amendments to procedures and existing regulations) in order to facilitate the development of affordable housing in the city. At the August 29 work session, there was council consensus to appoint Vice Mayor Beckman as the locally elected official. Resolution 22-19 was presented and read by title only. Councilmember Teixeira moved to appoint 11 members to the Affordable Housing Advisory Committee, to include the appointment of Vice Mayor Beckman as the locally elected official, and adopt Resolution 22-19. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Hibbard, Vice Mayor Beckman, Councilmember Allbritton, Councilmember Bunker and Councilmember Teixeira 10.3 Approve a purchase order to Rep Services, Inc., of Longwood, Florida for the purchase and installation of playground equipment and wood fiber mulch in the amount of $145,446.94, pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback, and authorize the appropriate officials to execute same. The City of Clearwater has 27 playgrounds located throughout the city. Staff inspects all playgrounds for safety purposes bi-monthly and performs maintenance as needed. This proactive maintenance program allows for most playground equipment to last a minimum of 12 to 15 years. During Fiscal Year 2023, playground equipment is scheduled to be replaced at Del Oro Park. Staff from the city’s Parks and Recreation Department have engaged with the Del Oro Neighborhood Association to solicit feedback from residents to ensure the design and integrated components of the playground are replaced with interactive play features that are appealing for use by the surrounding community. This contract will provide for the purchase and installation of age-appropriate equipment, including spinners, slides, swings, climbers and play booster sets. This contract is for a period of 150 days, to begin in September 2022. The proposed pricing with Rep Services, Inc., has been established under a Draft City Council Meeting Minutes September 1, 2022 Page 11 City of Clearwater piggyback contract with Clay County, pursuant to RFP No. 18/19-2 which has been extended through May 22, 2023. APPROPRIATION CODE AND AMOUNT: Funds are available in capital improvement project M2206 - Parks & Beautification R&R. Councilmember Allbritton moved to approve a purchase order to Rep Services, Inc., of Longwood, Florida for the purchase and installation of playground equipment and wood fiber mulch in the amount of $145,446.94, pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback, and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. 10.4 Award construction contracts to the following contractors: Engineered Spray Solutions, of Lakeland, FL; Inliner Solutions, of Sanford, FL; Rowland, Inc. of Pinellas Park, FL; and USSI, LLC of Venice, FL, for the 2023 Sewer Point Repairs and Improvements in the amount of $32,000,000 for an initial one-year term on a unit price basis pursuant to Invitation to Bid (ITB) 22-0006-UT and authorize the appropriate officials to execute same. The City has initiated a comprehensive maintenance program to clean, inspect, rehabilitate, and repair existing sanitary sewer pipelines and manholes throughout the City. The goal is to maintain the integrity of the sanitary sewer system and minimize inflow and infiltration of groundwater and stormwater. There are six groups of different type of work included in this program: Groups A though Group F. Per Invitation to Bid 22-0006-UT, bids were reviewed by city staff based on unit prices and are awarded to the lowest responsible bids received in accordance with plans and specifications. Inliner Solutions, LLC will be contracted to perform Group A - Sanitary Sewer Trenchless Reconstruction. This work includes cured in place pipe lining of selected sanitary sewer pipelines to rebuild the pipe’s structural integrity, not to exceed $10,000,000.00 one-year term. ----Inliner Solutions, LLC will be contracted to perform Group B - Cleaning and Video inspection services. This work includes gravity main cleaning and inspection services, not to exceed $3,000,000.00 per one-year term. Rowland, Inc. will be contracted to perform Group C - Emergency/Non-Emergency Repairs and Improvements of Gravity Sewers, Force Mains and Manholes, not to exceed $15,000,000.00 per one-year term. ---Rowland, Inc. will also be contracted to perform Group D - Sanitary Draft City Council Meeting Minutes September 1, 2022 Page 12 City of Clearwater Cleanouts and Lateral installations, not to exceed $1,000,000.00 per one-year term. Engineered Spray Solutions will be contracted to perform Group E - Manhole Surfacing Services, not to exceed $ 2,000,000.00 per one-year term. USSI, LLC will be contracted to perform Group F - Smoke and Dye Testing, not to exceed $1,000,000.00 per one-year term. The City will direct contractors to high priority areas as identified in the Public Utilities Department Capital Improvement Plan, the Wastewater Collection System Master Plan, and ongoing Inflow and Infiltration investigations. The City of Clearwater’s Public Utilities Department is responsible for owning, operating, and maintaining the wastewater collection system including all gravity sewer, force main pipelines and manholes that convey raw sewage to the lift stations and/or City Water Reclamation Facilities. APPROPRIATION CODE AND AMOUNT: 3217321-546900-96665 $10,000,000 3217321-546900-96665 $ 3,000,000 3217321-546900-96665 $10,000,000 3217321-546900-96664 $ 3,000,000 3217321-546900-96212 $ 2,000,000 3217321-546900-96665 $ 1,000,000 3217321-546900-96665 $ 2,000,000 3217321-546900-96665 $ 1,000,000 Third quarter budget amendments will transfer Water Sewer Revenues in amounts of $4,000,000 from 96212 Sanitary Sewer Upgrade, $2,000,000 from 96654 Facilities Upgrade & Improvements, $1,000,000 from 96664 WPC R&R, $4,000,000 from 96686 Pump Station Replacement, $13,500,000 from 96773 Groundwater Replenishment, for a total of $24,500,000 to 96665 Sanitary Sewer R&R. Additional funding is available in Capital Improvement projects in amounts of $2,000,000 in 96212 Sanitary Sewer Upgrade, $3,000,000 in 96664 WPC R&R, and $2,500,000 in 96665 Sanitary Sewer R&R to fund the contracts and will be included in FY2023-FY2026 Capital Improvement Program for future renewals in amounts of $32,000,000 per year. Vice Mayor Beckman moved to continue Item 10.4 to September 15, 2022. The motion was duly seconded and carried unanimously. 10.5 Endorse the Safe Streets Pinellas Action Plan, a data driven plan to work towards zero traffic-related deaths and serious injuries by 2045 on the city transportation network, and adopt Resolution 22-12. Forward Pinellas expressed safety concerns during their update at the August Draft City Council Meeting Minutes September 1, 2022 Page 13 City of Clearwater 29, 2022 work session, with interest in the City to participate in the Safe Streets Pinellas Working Group to coordinate safety improvements, advance local priorities that will make streets safer for the traveling public, and access technical assistance and support in reducing fatal and serious injury crashes. One individual spoke in support. Resolution 22-12 was presented and read by title only. Councilmember Bunker moved to endorse the Safe Streets Pinellas Action Plan, a data driven plan to work towards zero traffic-related deaths and serious injuries by 2045 on the city transportation network, and adopt Resolution 22-12. The motion was duly seconded and upon roll call, the vote was: Ayes: 5 - Mayor Hibbard, Vice Mayor Beckman, Councilmember Allbritton, Councilmember Bunker and Councilmember Teixeira 10.6 Provide direction on the budget. Budget Officer Kayleen Kastel said the first public hearing to adopt next year's budget, which begins October 1, 2022, will be held September 15. To make that process successful, staff needs direction tonight if Council wishes to present the millage as proposed or at a reduced rate. Staff is proposing a 5.9550 mills, which is the same rate levied in the current year. Discussion ensued with comments made that the City's revenues have increased by 13% and is a basis to give back the citizens a portion of that. Concerns were expressed that certain areas of the organization are understaffed. It was suggested that a discussion regarding outsourcing versus insourcing and hours of operation at recreation facilities and libraries be held during the strategic planning process. In response to questions, Ms. Kastel said a 25% millage rollback (0.15 mills) would be a $15 reduction for every $100,000 of taxable value. A home with a $300,000 value would save $45 annually. She said 1 mill equals $1.00 for every $1,000 of taxable value. Homesteaded properties are limited to the Save Our Homes cap, which is the lesser of 3% or the CPI. She said this year the maximum taxable growth is 3%. The City Manager said if there is a consensus among Council for a millage reduction, he prefers Council provide a number tonight. Staff is prepared to discuss potential budget cuts. Assistant City Manager Micah Maxwell said for noticing purposes and for the upcoming agenda item, staff needs a number tonight. Draft City Council Meeting Minutes September 1, 2022 Page 14 City of Clearwater One individual spoke in support of adopting a millage reduction. One individual questioned the median assessed value of a house in Clearwater and the potential savings a millage reduction would provide versus services received. Councilmember Allbritton moved to reduce the proposed budget by $1 million. The motion was duly seconded and carried with the following vote: Ayes: 4 - Mayor Hibbard, Vice Mayor Beckman, Councilmember Allbritton, and Councilmember Teixeira Nays: 1 - Councilmember Bunker 11. City Attorney Reports – None. 12. Other Council Action 12.1 Discuss Incubator - Mayor Hibbard Mayor Hibbard said a couple of weeks ago Council discussed allocating $250,000 to the incubator that would be a partnership between Amplify Clearwater, Saint Petersburg College, and the City's Economic Development Department. He requested the item be brought back because there was some confusion over the motion. Since the meeting, Amplify applied for a grant through Pinellas County, which was withdrawn because concerns were raised that the City did not support the request. The program will help entrepreneurs make their businesses more successful and hopefully employ more people. He said the incubator will likely be in the new CRA. The City Attorney suggested that Council refer back to one of the buckets Council approved on August 4,2022. Because there is a finite amount of money, Council may 1) reallocate funds from one of the existing buckets, reducing the amount by $250,000, or 2) allocate $250,000 from one of the buckets specifically for the incubator. He expressed concerns that the $1 million for the Non-Profit Grants Based Program is described as a cultural affairs program and was not sure the incubator would meet that criteria. He suggested reducing one of the buckets by $250,000 and create a new one for the incubator. Discussion ensued with concern expressed that the request before Draft City Council Meeting Minutes September 1, 2022 Page 15 City of Clearwater Council does not inform the residents what the program is or how the organization will be held accountable. Support was expressed to reduce the Education Grant category by $250,000. One individual supported Amplify Clearwater lease the city-owned property for market rate. One individual spoke in support but expressed concerns that details of the program are not available and questioned the process for organizations making funding requests to Council. One individual spoke in support. Councilmember Teixeira moved to reallocate $250,000 from the Education bucket and reassign it to the Amplify Clearwater Incubator. The motion was duly seconded and carried with the following vote: Ayes: 3 - Mayor Hibbard, Councilmember Allbritton and Councilmember Teixeira Nays: 2 - Vice Mayor Beckman and Councilmember Bunker 13. Closing comments by Councilmembers (limited to 3 minutes) Councilmember Teixeira said last Saturday was the Clearwater Kids Stepping Up Wearable Art Show and thanked Ms. Jay from North Greenwood Recreation Center who saved the day. She said yesterday Clearwater hosted the Big-C meeting and thanked staff for their help and she attended the swearing in of the new Clearwater fire fighters this morning. She said she just returned from Memphis, TN and said Memphis has some of the same challenges as Clearwater in that they are also building a multi- modal center and addressing blighted property in their downtown. Councilmember Bunker said he was delighted to join city staff and Councilmembers at the fire fighter graduation ceremony this morning. He said he also attended a ribbon cutting at the Trinity Presbyterian Church for their new solar panels and that the city should strive for to reach the goals that they have reached. In response to Senator Hooper’s presentation at the beginning of the meeting, he said he cannot accept it when state and federal officials say there is nothing they can do regarding Scientology and that he will keep fighting. Vice Mayor Beckman said SPC had an open house at the North Greenwood Recreation Center in conjunction with the Clearwater Urban Leadership Coalition which displayed all the wonderful services and resources they Draft City Council Meeting Minutes September 1, 2022 Page 16 City of Clearwater offer. She said she serves on the Paint Your Heart Out Clearwater board and encouraged residents to reach out if they are interested in joining a team. Councilmember Allbritton said he reached out to PSTA’s Brad Miller and PSTA is still moving forward on the intermodal facility as they received the grant funding. Mr. Miller told him PSTA will get gap funding from the County in October and has already had an engineer and architect on the site. 14. Closing Comments by Mayor Mayor Hibbard reviewed recent and upcoming events and expressed condolences to Ethan Wiser’s family. 15. Adjourn The meeting adjourned at 8:14 p.m. Mayor City of Clearwater Attest City Clerk Draft Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0959 Agenda Date: 9/15/2022 Status: Agenda ReadyVersion: 1 File Type: MinutesIn Control: City Council Agenda Number: 5.2 SUBJECT/RECOMMENDATION: Approve the minutes of the August 4, 2022 Special City Council meeting as submitted in written summation by the City Clerk. SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 9/13/2022 City Council Meeting Minutes August 4, 2022 Page 1 City of Clearwater City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 Meeting Minutes Thursday, August 4, 2022 3:00 PM Re 2023 Budget Main Library - Council Chambers City Council Draft City Council Meeting Minutes August 4, 2022 Page 2 City of Clearwater Roll Call Present: 5 - Mayor Frank Hibbard, Vice Mayor Kathleen Beckman, Councilmember David Allbritton, Councilmember Mark Bunker and Councilmember Lina Teixeira Also Present: Jon Jennings – City Manager, Micah Maxwell – Assistant City Manager, Michael Delk – Assistant City Manager, David Margolis – City Attorney, Rosemarie Call – City Clerk and Nicole Sprague – Deputy City Clerk. To provide continuity for research, items are listed in agenda order although not necessarily discussed in that order. Unapproved 1. Call to Order – Mayor Hibbard The meeting was called to order at 3:00 p.m. 2. Other Council Action 2.1 Discuss Preliminary Fiscal Year 2023 Budget. Human Resources Director Jennifer Poirrier said the City's health insurance renewal rate came in higher than previous. A more detailed presentation will be provided to Council in September. She said the City's Motivate Me wellness initiative is paying off; 54% of employees are engaged, leading the market by over 20%, and 67% of employees are participating in preventative programs. She said depression/mental health is on the rise but the City has an 82% compliance rate; the normal rate is 74%. An RFP was issued for a third-party administrator, which is currently Cigna, and a recommendation to remain with Cigna will be presented to Council for approval. While the City's experience and claims have decreased, the costs for those services have increased. She said COVID treatments, such hospitalization and urgent care, continues to contribute to the City's claims. The renewal rate came in at 13.1%, approximately $2 million increase from the current cost. The Benefits Committee has recommended the City split the increase for dependent care coverage, approximately 6.5%. In response to questions, Ms. Poirrier said the City budgeted for a 15% increase; if the City picks up a portion of the dependent care coverage cost, the budgeted amount will increase. The budget for the Employee Health Clinic is remaining flat. The health clinic will be going out to bid in Draft City Council Meeting Minutes August 4, 2022 Page 3 City of Clearwater order to validate the cost. The City Manager said he did not receive any questions from Council regarding the budget but all city department directors are present to answer any questions. In response to questions, Engineering Director Tara Kivett said the road maintenance projects include anything that supports the roadway, such as curbs and resurfacing, but not the medians. Finance Director Jay Ravins said the City's property and liability insurance rate increase is related to the actual claims paid in fiscal year 2021, which will be charged back to the departments in fiscal year 2023. The premium increase was 15% over property for the 2021/2022 fiscal year; the premiums are calculated in advance based on the prior year for the budget process. The workers compensation premiums increased by 12%; most common injuries are ankle and knee sprains. Assistant City Manager Micah Maxwell said stormwater and sewer replacements will come from the stormwater fund. He said most projects are broken down and assigned amounts that each fund needs to pay. Clearwater Gas System Interim Director Brian Langille said Clearwater Gas budgeted 13 less positions for the upcoming fiscal year as the positions remained vacant over the last year. He said staff is working currently to fill ten vacant positions. Mr. Langille said the work can be accomplished with the current staffing level. The City Manager said part of the internal review was to identify positions that remained vacant for the past two or three years; these positions were considered not viable. Consideration to add the positions back will be pursued if needed. Police Chief Daniel Slaughter said data shows there is an increasing need for mental health services and that is why the Department proposes to double the mental health unit eventually. The Department is considering incorporating a street outreach program, similar to Pinellas County. Parks and Recreation Director Jim Halios said the additional FTEs for Imagine Clearwater were established by looking at the employee-costs associated to run and maintain Crest Lake Park, to include overtime. He said Crest Lake Park is 1/3 the size of Imagine Clearwater. It is anticipated that the Department's maintenance responsibilities will also include Station Square Park and Cleveland Street once Imagine Clearwater is completed. The City Attorney said the line item for software is mostly a one-time expense; the new program will be cloud based program to align with the City's direction. He said the budget for the City's lobbying firms were moved to the Legal Department; the City Clerk will continue to manage the lobbying services. Utility Customer Service Director Cynthia Boyd said customers can sign up for paperless billing. The City has approximately 60,000 customers, which increases as Clearwater Gas Draft City Council Meeting Minutes August 4, 2022 Page 4 City of Clearwater continues to grow. She said customers choosing to pay their bills with a credit card are charged a $2.95-convenience fee per transaction. Customers enrolled in the direct debit program are not charged a fee. Ms. Boyd said approximately 20,000 customers have signed up for direct debit. Fire Chief Scott Ehlers said as a fixed position entity, the Department has minimal overhead on a daily basis. When an employee is out, whether for sick, vacation, light duty, or holiday, that position must be staffed. The City receives approximately $1.3 million from Pinellas County for the EMS units (five transport rescues/medics). He said the Department had 10 permanent part-time lifeguard positions that could not be filled because hours worked were capped at 20 hours weekly. Most individuals want a full-time position or work when available. He said the Department has proposed to combine two part-time positions for one full-time position. Marine and Aviation Operations Manager Michael MacDonald said a boat slip rate study was conducted as part of the Beach Marina redesign. The slip rates were found to be below market; new rates will be considered after the Beach Marina renovations are completed. The City Manager said he and the Marine and Aviation Director believe the renovation work at the marina must be completed before changing the slip rates. Mr. MacDonald said a rate study for the Airpark was conducted this year and determined that the rates were competitive and at market. The City Manager said the RFP for operations of the Airpark closed yesterday, and staff has begun reviewing the responses. He said based on the comments he has received from the community, there is a need for neighborhood services. Mr. Maxwell said Samantha Moullet will present the proposed plan for the Neighborhood Services Division next month. The plan includes a grant matching program. Planning and Development Director Gina Clayton said a draft process report will be available soon, which includes the citizen, customer, and employee surveys that have been completed. She said the study included a diagnostic report that stacked the Department against best practices. The City Clerk said having the City's state lobbyists engage the community regarding legislative matters falls outside of their scope of services. The City's lobbying teams do engage with the appropriate organizations, such as the Florida League of Cities. Per council direction, staff created a webpage for the City's State legislative priorities that included legislative alerts listed on the City's legislative agenda. She said, at the moment, there is no way to measure if citizens contact their legislators based on the information listed on the City's site but staff can look into it. Public Communications Director Joelle Castelli said the analytics for pages visits are available. The City Manager said the City provided $200,000 to market the beach exclusively. In order to create a better brand and bring up the City's profile, marketing the entire city is needed. Ms. Castelli said staff will be Draft City Council Meeting Minutes August 4, 2022 Page 5 City of Clearwater drafting the RFP. Solid Waste and General Services Assistant Director Bryant Johnson said the resale of the recycling has improved since last year due to a trend in domestic market demand. Staff was directed to provide information regarding the City's workers compensation rating and the City's downtown marina slip rates. 2.2 Discuss Penny for Pinellas. Budget Manager Kayleen Kastel reviewed the proposed changes in the Penny for Pinellas Project Funding List. In response to questions, Marine and Aviation Operations Manager Michael MacDonald said the Harbor Marina Replacement Upgrades Project includes replacing the wave attenuators and the dock system in the south basin. The wave attenuators are located in the outer portion of the marina, protecting it from wind and waves. The City Manager said the funds are being moved up in order to replace the wave attenuators before a catastrophic failure occurs. Mr. MacDonald said three attenuator sections are being replaced now and three other sections will need to be replaced within the next three to five years. No new docks will be added. Parks and Recreation Director Jim Halios said staff has been working with Engineering to establish a preliminary budget to renovate the natatorium at the Long Center, which includes replacing the HVAC and roof. Replacing the roof should address the ventilation issues. The natatorium is the only one of its kind on the west coast of Florida. It was suggested that the millage be rolled back 25% to the full roll back. There was consensus for staff to provide information on how it would accomplish the roll back. 3. Adjourn The meeting adjourned at 4:33 p.m. Draft City Council Meeting Minutes August 4, 2022 Page 6 City of Clearwater Mayor City of Clearwater Attest City Clerk Draft INDIVIDUAL SPEAKER Citizen Comment Card Name: seo///7/-ivV-//) Address: City: Irl ria 11.-//7.A- iv) Q CPA cv 4 " Telephone Number: 7 Z 7 26 6 r l Email Address: esctyi fiv)c. 3 37230' ifik6 f1 l Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: Address: Q9J-wiLl 1 q19 be- Lam, City: OJULDir borl=ir Zip: 3 1 Si - Telephone Number: Email Address:,,.1l pc43A C-UNIeN, Speaking under citizens to be heard re items not on the agenda? Agenda items) to which you wish to speak: What is your position on the item? For Against INDIVIDUAL SPEAKER Citizep Comment Card Name: 0 / i L 3//k 97z‘ City: Ars 0// zip: (5./7 r Address: Telephone Number: Email Address: 11- IC) ri Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak: SS [ICS i ‘e a % t ce16 i746/( rG What is your position on the item? For 1..7 Against INDIVIDUAL SPEAKER Citizen Comment Card Name: ! bet' Address: !2'i/ .C<-77 '1-1,(477 4ve- City:("it e*, ( h_.7Y- Zip: 33 756 Telephone Number: (72,7) 4, 157- 7,53 n Email Address: 1:141/11-( tr_c(iie ma,;46,6vy, Speaking under citizens to be heard re items not on the agenda? Ul Agenda item(s) to which you wish to speak. d4_ What is your position on the item? For X Against INDIVIDUAL SPEAKER Citizen Comment Card AZ, '715 so xfName: 13 c ` t( Address: ?4p ?17/ J bFof' b CT, / City: 4t'``L"i (J!-//C zip: 5 3 7C Telephone Number: ! "fiV L F" `Jb l5 Email Address: f AJ sa4. Us *, ^1t Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. lit oZ.+ What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: Address: 4'1-0 Z4 -TU C_LU p, FLYS. City: . Q.0 )LIA3C.'U\U Zip: S.32og Telephone Number: 2 64-d Email Address:`C3 C=J"' `' tL-CJ Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. , 6 What is your position on the item? For Against RIGHT AND BEAUTIFUL • BAY TO BEACH INDIVIDUAL SPEAKER Citizen Comment Card Name: Address: Po' City: ''Ci? Zip: --3:rr-1 Telephone Number: % Email Address: 1f— Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. 4.231 What is your position on the item? For Against `` INDIVIDUAL SPEAKER Citizen Comment Card Name: DD rt C _escle—P b' Address: c3/7D n O ig /W (2-d City: Gp k Zip: Telephone Number: 72-7 312- Email Address: Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. 1‘ f What is your position on the item? For Against RIGHT AND BEAUTIFUL • BAY TO BEACH INDIVIDUAL SPEAKER Citizen Comment Card Name: Dov\IA Address: \ GI, 5q Pc(1kmctOJ City: (11e6 Zip: 3315 ce Telephone Number: _ Email Address: `r),G rjL/ (514Q 04100 • coil Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak• te.o ° Air ,r r 2, L@ Sz What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: Rioi a (577;e671/0/ Address:'2687smomitex8 (Ary xz0 City:.t.+ti")F, ZipJ37 Telephone Number: 722-4/1145.--'176.4 Email Address: Pi 5-4 M o5ri iliG Z Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. CL J7 f4'1eJ X I S5L L' What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name:13A Giitosph Address:237+ GJi••d Ger P a.ce City: CleArwoOa Zip: 3376s Telephone Number: 717. 193. O/$& Email Address: bSy 1656h 2 LQ;G1opJ. cos'l Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. New CIe«ruvath, A;rjsa.rk F o scleeNio. (FI5 Us A' What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: 1 I1J a&)1,(1 Address: jr SD9 City: Zip: 3 ?SS Telephone Number: 3) Dob - loa Email Address: Speaking under citizens to be heard re items not on the agenda? bw' Agenda item(s) to which you wish to speak- 1 1%4 What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: `JNV j J ' Address: ? (k -Wo City: ` L P(\W'P 41" Zip: -\D Telephone Number: Email Address: 5744‘e1% !' « "6° 71 DIS I L7sit. Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: Sc4IZo Address: 1-7 7 2 C4' Y1e = j City: C l e,wate' Zip: -53 7 54' Telephone Number: 7Z7— (17c)- T F r L A Sc A- L7 b 6P-7,7 q:/ Email Address: Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak: A i,/ j ed What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: Address: \ 9,6CC efi I ISP City: "Int/ Went Zip. 1) -2) -1 - Telephone 2) - Telephone Number: (I - S1C' c-309 Email Address: VW- 3< WI( \ 55A. 5 Coat- ( CC AA Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. Lc&5 A cask L Yk What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: Address: C2 city: C - c,---' zip: 3 3 1—C Telephone Number: Z 7- _( 11 A 7 Email Address: Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak.' What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: i //ii/ S / G.J c4A 0 Address: a `(: .614 (l% eto C City: C/oZt zip: 13 Telephone Number: i/' 7 7 b3 o Email Address: 4/10yr US 7S7 C fr1 —/ (d /Lt Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. What is your position on the item? For Against \( Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0938 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Economic Development & Housing Agenda Number: 7.1 SUBJECT/RECOMMENDATION: Approve a local government contribution of $610,000 in General Fund Reserves to be set aside as a commitment for the Local Government Contribution that is required for Archway Clearwater Gardens, LLC (Archway) to receive a basis boost in the State of Florida’s Low Income Housing Tax Credit Program (LIHTC) for an 80-unit affordable housing development project at 1250 Cleveland Street; approve Section 15.18 of Development Agreement between the Community Redevelopment Agency of the City of Clearwater and Archway as amended; and authorize the appropriate officials to execute same. (consent) SUMMARY: The purpose of this item is to request approval of a second amendment to an existing development agreement between the City of Clearwater and Archway Clearwater Gardens, LLC and assigned to Archway Clearwater Gardens, LLC, for the redevelopment of 1250 Cleveland Street and adjoining properties. For the first amendment, in accordance with Section 4.05 Project Schedule of the agreement, Archway requested and was approved a one-year extension of all project deadlines. For the second amendment, Archway is requesting public funds of an amount not to exceed $3,000,000 from the CRA and $610,000 in HOME Investment Partnership Program funds from the City of Clearwater. After receiving two Letters of Interest that aligned with the goals of the Downtown Redevelopment Plan, the Community Redevelopment Agency issued RFP/Q 43-21 for the redevelopment of its 2.35-acre site at 1250 Cleveland Street on May 26, 2021. The request called for a mixed-use or apartment development that maintained or expanded the existing community garden. The RFP was awarded to Archway on August 16, 2021, because of the project’s excellent site design, developer experience, mixed income approach and rooftop garden. The proposed project is a 4-story, no less than 80-unit mixed income, affordable apartment development. The project has an urban design that fits the downtown design guidelines and will complement the new streetscape as well as provide an appropriate transition between the commercial uses on Cleveland Street and the residential area to the rear of the site. At a minimum, the amount of code-required parking spaces will be provided, a rooftop garden, and preservation of the existing community garden. There are one -and two-bedroom units that range from 650-975 square feet of floor area. The units will be limited to 30-80% Area Median Income (AMI) and will be income restricted for the life of the project. The building will obtain green building certification. The overall project cost is estimated to be $28,288,610. Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0938 Construction of the project was contingent on obtaining additional funding through state programs. The developer failed to obtain affordable housing tax credits and SAIL funding in 2021 and will be submitting for 9% tax credit financing as well as 4% tax credit financing/SAIL funding in 2022. Additionally, the developer will be requesting approximately $4 million in County funds. The 9% round requires a Local Government Area of Opportunity amount of $610,000 to maximize basis points during the selection process. The 4% round requires a local government minimum contribution of $75,000; however, staff is recommending a contribution of $610,000 because additional subsidy is needed to ensure the project’s financial feasibility. Archway believes that they can successfully obtain SAIL or 9% tax credit funding in 2022. The 30% “basis boost” is no longer available on this site; however, since the developer already applied for bonds in 2021, the project has a basis boost if the bonds are closed by the end of 2023. The Developer has also obtained 20 Project-Based Vouchers (PBVs) from Clearwater Housing Authority, adding additional revenue which allows for an increase in available cash flow to support approximately $2 million of additional debt. However, if they are unsuccessful, and the CRA elects not to amend the agreement, the development more than likely will cease due to the large funding gap which has increased primarily as a result of rising construction costs and interest rates. The funding requested from the CRA and the City will allow this development to move forward. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: Funding for this contract will be provided by a commitment of General Fund reserves in the amount of $610,000. Inclusive of this item if approved, a net total of $14,041,675 of General Fund reserves has been appropriated by Council to fund expenditures in the 2021/22 operating budget. The remaining balance in General Fund reserves after the 8.5% reserve is approximately $39.7 million, or 24.1% of the current General Fund operating budget. While a commitment of General Funds Reserves is recommended, HOME Investment Partnership Program Funds will be encumbered for this purpose. Page 2 City of Clearwater Printed on 9/13/2022 [MU21-9311-061/294162/1] SECOND AMENDMENT TO AGREEMENT FOR DEVELOPMENT AND PURCHASE AND SALE OF PROPERTY THIS SECOND AMENDMENT TO AGREEMENT FOR DEVELOPMENT AND PURCHASE AND SALE OF PROPERTY (this “Amendment”) is made and entered into as of this ___ day of September, 2022, by and between the COMMUNITY REDEVELOPMENT AGENCY OF THE CITY OF CLEARWATER, FLORIDA, a public body corporate and politic of the State of Florida created pursuant to Part III, Chapter 163, Florida Statutes (the “Agency”); the CITY OF CLEARWATER, a municipal corporation (“the City”); and ARCHWAY CLEARWATER GARDENS, LLC, a Florida limited liability company (the “Developer”, together with the Agency, the “Parties”). W I T N E S S E T H: WHEREAS, the Agency and Archway Partners, LLC entered into that certain Agreement for Development and Purchase and Sale of Property dated August 23, 2021 as assigned to the Developer (the “Contract”); and WHEREAS, the Contract requires the Developer to redevelop the real property commonly referred to as 1250 Cleveland Street, Clearwater, FL 33755 into no fewer than 80 residential, affordable dwelling units with a rooftop community gardens that maintains the existing community gardens (“the Project”); and WHEREAS, the Contract contemplated that the Developer would apply for an allocation of affordable housing tax credits or other components of the Project Financing in in RFA 2021-205 or RFA 2021-202 issued by the Florida Housing Finance Corporation (collectively, “the RFAs”); and WHEREAS, the City was made party to the Contract solely for the purpose of contributing $75,000.00 to the Developer for “local government support” as contemplated by Sections 15.18 and 15.21 of the Contract; and WHEREAS, the Developer was unsuccessful in obtaining an allocation of affordable housing tax credits or other components from the RFAs; and WHEREAS, the Parties amended the Contract through a first amendment (“the First Amendment”) on February 14, 2022 to extend all relevant dates under the Contract so that the Developer could apply for an allocation of federal low-income housing tax credits or other financing issued by the Florida Housing Finance Corporation for the year ending December 31, 2022; and WHEREAS, even if the Developer successfully obtains an allocation of federal low- income housing tax credits or other financing issued by the Florida Housing Finance Corporation for the year ending December 31, 2022, the Project is not economically viable without additional public assistance of an amount not to exceed $3,610,000.00; and [MU21-9311-061/294162/1] WHEREAS, the Parties desire to enter into this Amendment to address certain terms in the Contract. NOW THEREFORE, for and in consideration of the mutual covenants and agreements of the parties, and other good and valuable considerations, the receipt and sufficiency of which is hereby acknowledged and agreed by each of the parties, the Agency, the City, and the Developer do hereby covenant and agree as follows: 1. The Agency, the City, and the Developer do hereby mutually represent and warrant that the foregoing recitals are true and correct, and said recitals are hereby ratified, confirmed, and incorporated into the body of this Amendment. 2. Any capitalized terms utilized in this Amendment and which are not separately defined herein shall have the meaning ascribed thereto in the Contract. 3. Section 5.06 of the Contract is hereby created to read as follows: Agency Financial Support. The Agency will contribute an amount not to exceed $3,000,000.00 (the “Financial Support”) in the form of a 30-year loan to Developer to be evidenced by a promissory note at 0% interest payable at maturity (“the “CRA Note”) which may be forgiven at the Agency’s sole discretion. The CRA Note shall be secured by a subordinate mortgage (“the “CRA Mortgage”), and both the CRA Note and the CRA Mortgage shall be on a form acceptable to the Agency. The actual amount of financial support the Agency will contribute will be contingent upon the Developer’s actual need for such support as determined by the Agency in its sole discretion. 4. Section 5.07 of the Contract is hereby created to read as follows: Payment of Financial Support. The Agency agrees to pay the Financial Support to the Developer in accordance with the following: a. At closing, the Agency shall pay the Developer an amount not to exceed 16.67% of the Financial Support, which is an amount not to exceed $500,000.00. b. Upon completion of two months of the construction of the Project, the Agency shall pay the Developer an additional amount not to exceed 41.67% of the Financial Support, which is an amount not to exceed $1,250,000.00. c. Upon issuance of a final certificate of occupancy, the Agency shall pay the Developer the balance of the Financial Support, not to exceed $1,250,000.00. 5. Section 15.18 of the Contract is hereby amended as follows: The Agency recognizes that certain funding requests may require the Developer to show “local government support.” This support will come in the form of a loan of $610,000.00 (the “City Loan”) to the Developer from the City in a manner that shall qualify for the Local Government [MU21-9311-061/294162/1] Area of Opportunity Funding under the RFA including without limitation the timely approval of the Loan and the execution and delivery of the requisite Local Government Verification of Contribution-Loan form. In the event the “local government support” is no longer needed, the Developer shall retain the ability to utilize the $610,000 for a 4% tax credit/tax-exempt bond transaction. The City Loan shall be evidenced by a promissory note (the “City Note”) bearing interest at 0%, requiring no payments until maturity (at which time the entire loan shall be due and payable), and have a maturity date that is the thirtieth (30th) anniversary date of the City Note. Notwithstanding anything contained herein to the contrary, the City Note shall provide that the entire principal amount may be forgiven by the City at maturity, in the City’s sole and absolute discretion. The City Note will be secured by a mortgage which shall be subordinate to any first mortgage financing as well as the CRA Mortgage. The City Loan will be available to the Developer at closing. 6. Except as amended and modified hereby, the terms and conditions of the Contract and the First Amendment are and shall remain in full force and effect. The Contract and the First Amendment, as modified by this Amendment, is affirmed, confirmed and ratified in all respects. 7. This Amendment may be executed in multiple counterparts, each of which shall be deemed an original but all of which, together, shall constitute one instrument. For the purposes of this Amendment, an executed facsimile or electronically delivered counterpart copy of this Amendment shall be deemed an original for all purposes. [Remainder of page left intentionally blank] [MU21-9311-061/294162/1] IN WITNESS WHEREOF, the parties have executed this Amendment as of the day and year first set forth above: AGENCY: Community Redevelopment Agency of the City of Clearwater, Florida ___________________________ Frank V. Hibbard Chairperson Approved as to form: Attest: __________________________ ____________________________ Michael P. Fuino Rosemarie Call CRA Attorney City Clerk [MU21-9311-061/294162/1] CITY: The City of Clearwater, a municipal corporation ___________________________ Frank V. Hibbard Mayor Approved as to form: Attest: __________________________ ____________________________ Michael P. Fuino Rosemarie Call Senior Assistant City Attorney City Clerk [MU21-9311-061/294162/1] DEVELOPER: Archway Clearwater Gardens, LLC, a Florida limited liability company By: Archway Partners, LLC, its manager By: _______________________ Brett Green, President STATE OF FLORIDA ) COUNTY OF ______________ ) The foregoing instrument was acknowledged before me by [ ] physical presence or [ ] on-line notarization, this _________ day of ____________, 2022, by ______________________, as ________, as _______ of Archway Partners, a Florida limited liability company, on behalf of the company. He/She is personally known to me or who produced ___________________ as identification. _______________________________ Print/Type Name:_________________ Notary Public Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0910 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Finance Agenda Number: 7.2 SUBJECT/RECOMMENDATION: Approve the purchase of excess liability, workers compensation and various specialty insurance policies from October 1, 2022 through September 30, 2023 at an amount not to exceed $1,400,000 pursuant to Clearwater Code of Ordinances Section 2.563(1)(i), Insurance, and authorize the appropriate officials to execute same. (consent) SUMMARY: The Risk Management Division of the Finance Department purchases certain excess and specialty insurance policies through the efforts of Arthur J. Gallagher Risk Management Services, Inc. These policies include the Ambridge Public Entity package through Lloyd’s Syndicate 2987 and United Specialty Insurance Company for General Liability (including EMT-Paramedics, Water Utility and Gas Utility), Automobile Liability, Errors and Omissions Liability, Excess Workers Compensation and Employers Liability pertaining to USL&H and Jones Act not covered by Safety National, Employee Benefits Liability, Crime, Law Enforcement Liability and Sexual Abuse Liability; a Marina Liability policy through Great American Insurance Company; an excess workers’ compensation policy through Safety National Casualty Corporation; and additional policies for Cyber Liability, Third Party Storage Tank Liability, Hull Protection and Indemnity, Fiduciary Liability, and numerous flood policies. The renewal premium for the Ambridge Public Entity package is $372,453, a 10.10% increase over the expiring premium; however, it does not include Marina Liability coverage as in prior years. For this renewal, Marina Liability coverage will be provided by a separate policy with Great American Insurance Company at a premium of $43,900. The renewal premium for excess workers compensation coverage with Safety National is $477,265, a 13.91% increase over the expiring premium. Risk Management is also budgeting 23-28% increases for most specialty policies, and an increase of 133% for cyber liability coverage, due to volatile market conditions and availability for premiums not yet due but which will come due at various times during the next fiscal year. The need to budget these amounts now are two-fold. First, the City pays the premium through one purchase order to its broker, Arthur J. Gallagher Risk Management Services, Inc., who then pays the various insurers on the City’s behalf. Second, and unlike most purchases which the Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0910 City typically has 30 days to pay, the premiums are due immediately on demand and therefore there would be insufficient time to bring the individual premium requests to Council. The total requested not-to-exceed amount of $1,400,000 is a 7.69% increase over the current year amount of $1,300,000. APPROPRIATION CODE AND AMOUNT: 5907590-545100 $1,400,000 Page 2 City of Clearwater Printed on 9/13/2022 City of Clearwater16 Premium Summary The estimated program cost for the options are outlined in the following table: LINE OF COVERAGE EXPIRING PROGRAM PROPOSED PROGRAM(S) ESTIMATED COST ESTIMATED COST Ambridge Public Entity Package Premium Taxes Srchrg & Asmnt Total Fees Estimated Cost Annualized Cost TRIA Premium Lloyd's Syndicate 2987 - - - - $338,281.00 - Included Lloyd's Syndicate 2987 United Specialty Insurance Company (State National Companies) $371,000.00 - - - $371,000.00 - $1,453.00 Excess Workers' Compensation Premium Taxes Srchrg & Asmnt Total Fees Estimated Cost Annualized Cost TRIA Premium Safety National Casualty Corporation (Tokio Marine Holdings, Inc.) - - - - $418,971.00 - Included Safety National Casualty Corporation (Tokio Marine Holdings, Inc.) $477,265.00 - - - $477,265.00 - Included Marina Liability Package (NEW) Premium Taxes Srchrg & Asmnt Total Fees Estimated Cost Annualized Cost TRIA Premium Great American Insurance Company - - - - - - - Great American Insurance Company $43,900.00 - - $43,900.00 - Included Total Estimated Program Cost $757,252.00 $893,618.00 City of Clearwater17 Quote from Great American Insurance Company (American Financial Group, Inc) is valid until 10/1/2022 Quote from Safety National Casualty Corporation (Tokio Marine Holdings, Inc.) is valid until 10/2/2022 Quote from Lloyd's Syndicate 2987, United Specialty Insurance Company (State National Companies) is valid until 9/30/2022 Quote from Liberty Mutual Insurance Company (Liberty Mutual Holding Company, Inc.) is valid until 10/1/2022 Premiums are due and payable as billed and may be financed, subject to acceptance by an approved finance company. Following acceptance, completion (and signature) of a premium finance agreement with the specified down payment is required. Note: Unless prohibited by law, Gallagher may earn compensation for this optional value-added service. Gallagher is responsible for the placement of the following lines of coverage: Package Excess Workers' Compensation Property Terrorism- NCBR & Property/Liability Flood Inland Marine- Bridges Data Privacy Liability P/I & Hull Storage Tank Pollution Liability Boiler and Machinery It is understood that any other type of exposure/coverage is either self-insured or placed by another brokerage firm other than Gallagher. If you need help in placing other lines of coverage or covering other types of exposures, please contact your Gallagher representative. Effective Excess and Specialty Insurance Renewals: FY2020‐21 FY2021‐22 FY2021‐22 FY2022‐23 % Increase/Decrease % Increase/DecreaseDate of Coverage October 1, 2021 thru October 1, 2022 Actual Paid Approved BudgetActual Paid Requestedfrom FY 21‐22 Budget from FY 21‐22 Actual1‐OctExcess Package Policy including General Liability, Auto Liability, etc. ($500 SIR)291,463.00 338,281.00 338,281.00 372,453.00 10.10% 10.10%1‐OctMarina Operator's Liability (removed from Excess Package Policy 10/1/2022)‐ ‐ ‐ 43,900.00 1‐Oct Excess Workers' Compensation ($600K SIR) 375,341.00 418,971.00 418,971.00 477,265.00 13.91% 13.91% Total Excess Policies666,804.00 757,252.00 757,252.00 893,618.00 18.01% 18.01%13‐Nov Unmanned Aircraft (Drone) Liability 3,005.00 3,455.75 2,779.00 3,568.00 3.25% 28.39%1‐MayCyber Liability 60,567.00 151,417.50 44,881.00 106,996.00 ‐29.34%138.40%20‐MayThird Party Storage Tank Liability14,034.00 16,139.10 14,676.78 18,059.00 11.90% 23.04%22‐MayHull and P&I26,712.00 30,718.80 26,865.00 33,056.00 7.61% 23.04%1‐JunFiduciary Liability (New in 2021)52,431.00 62,917.20 52,798.02 67,790.00 7.74% 28.39%8‐NovFlood: 525 N Betty Lane (CCC Clubhouse & Canopy)1,046.00 1,202.90 1,060.00 1,361.00 13.14% 28.40%9‐NovFlood: 601 N Old Coachman Rd (Spectrum Field)2,277.00 2,618.55 2,304.00 2,958.00 12.96% 28.39%10‐NovFlood: 1190 Russell St (Phillip Jones Restroom)16,426.00 18,889.90 20,467.00 26,279.00 39.12% 28.40%12‐Nov Flood: 25 Causeway Blvd (Marina) 20,318.00 23,365.70 25,304.00 32,489.00 39.05% 28.39%12‐Nov Flood: 69 Bay Esplanade (Recreation Ctr) 27,740.00 31,901.00 34,632.00 44,466.00 39.39% 28.40%12‐NovFlood: 3141‐3157 Gulf to Bay Blvd (WPC‐East)39,640.00 45,586.00 42,957.00 55,155.00 20.99% 28.40%5‐FebFlood: 1 Causeway Blvd (Pier 60 Concession Stand)15,495.00 17,819.25 13,122.00 16,848.00 ‐5.45% 28.40%13‐FebFlood: 525 N Betty Lane (CCC Old Cart Storage)3,034.00 3,489.10 3,077.00 3,951.00 13.24% 28.40%13‐Feb Flood: 525 N Betty Lane (CCC New Cart Storage) 883.00 1,015.45 897.00 1,152.00 13.45% 28.43%29‐MarFlood: 653 N Old Coachman Rd (Carpenter Field Training Bldg)1,567.00 1,802.05 1,556.00 1,998.00 10.87% 28.41%8‐AprFlood: 651 N Old Coachman Rd (Carpenter Field Clubhouse)1,350.00 1,552.50 1,536.00 1,972.00 27.02% 28.39%17‐Apr Flood: 332 S. Gulfview Blvd (Maintenance Bldg) 5,840.00 6,716.00 4,326.00 5,554.00 ‐17.30% 28.39%21‐AprFlood: 332 S. Gulfview Blvd (Barefoot Beach House)11,057.00 12,715.55 4,026.00 5,169.00 ‐59.35% 28.39%11‐JunFlood: 180 Gulfview Blvd (Lifeguard Bldg)20,660.00 23,759.00 11,915.00 15,298.00 ‐35.61% 28.39%12‐JunFlood: 534 Mandalay Ave (Fire Station #46)40,569.00 46,654.35 ‐ 53,498.00 14.67% FS #46 demolished in 2022. Estimate for new structure.12‐JunFlood: 700 Bayway Blvd (Police Station)2,745.00 3,156.75 3,153.00 4,048.00 28.23% 28.39%3‐AugFlood: 1001 Gulf Blvd (Community Sailing Center)1,676.00 1,927.40 1,935.00 2,484.00 28.88% 28.37%29‐SepFlood: 1605 Harbor Dr (Pollution Control Bldg) 1,522.00 1,750.30 1,739.00 2,233.00 27.58% 28.41% Total All Policies1,037,398.00 1,267,822.10 1,073,257.80 1,400,000.00 Contingency32,177.90 ‐ Total All Policies and Contingency1,037,398.00 1,300,000.00 1,073,257.80 1,400,000.00 7.69% 30.44%Note:Lessees reimburse the City for the cost of flood insurance premiums at the following properties:Clearwater Country Club ‐ 525 N Betty LaneBarefoot Beach House ‐ 332 S Gulfview BlvdPier 60 Concession Stand ‐ 1 Causeway BlvdExcess Insurance Renewal for 2022‐23Broker: Arthur J. Gallagher Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0872 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Human Resources Agenda Number: 7.3 SUBJECT/RECOMMENDATION: Approve a one-year renewal and Amendment to the Professional Services Agreement with Evernorth Direct Health, LLC (formerly Cigna Onsite Health, LLC) to provide onsite health clinic services to employees, family members, and retirees who are covered by the City of Clearwater health insurance in a not-to-exceed amount of $1,536,823.00 pursuant to RFP 26-15, Onsite Medical and Prescription Drug Services, and authorize the appropriate officials to execute same. (consent) SUMMARY: Evernorth Direct Health will continue to operate the Employee Health Center, which provides onsite medical and prescription drug services to include primary care for ages three and up, health risk assessments, acute and urgent care, immunizations, examinations, screenings, pharmaceutical dispensing, disease management, primary care management, and pre-employment physical and COVID-19 testing and vaccinations. The Employee Health Center also provides Telemed visits both telephonically and virtually. The Employee Health Center also promotes wellness management by assisting patients gain incentive dollars through screenings and claims management. The Agreement with Evernorth (formerly Cigna Onsite Health) was approved by Council in November 2015. RFP 26-15 allows for this contract to be extended for up to six additional years after the initial three-year term. The one-year renewal term will begin on October 1, 2022 and end on September 30, 2023. APPROPRIATION CODE AND AMOUNT: $1,536,823.00 has been budgeted in the Employee Health Center budget (5909835) to fund fiscal year 2022-2023. Page 1 City of Clearwater Printed on 9/13/2022 1 SEVENTH AMENDMENT TO PROFESSIONAL SERVICES AGREEMENT This is the Seventh Amendment (“Amendment”) to the Professional Services Agreement (“Agreement”) between City of Clearwater (“Client”) with offices located at 100 South Myrtle Avenue, Clearwater, Florida 33756 and Evernorth Direct Health, LLC (“Evernorth”) with offices located 26500 North Norterra Drive, Phoenix, Arizona 85085 effective October 1, 2015. This Amendment is effective July 27, 2022 (“Amendment Effective Date”). Client and Evernorth are sometimes referred to herein individually as a “Party" and collectively as the “Parties.” WHEREAS, pursuant to Section 28 of the Agreement, the Parties wish to amend the Agreement in accordance with the terms stated herein. NOW, THEREFORE, for valuable consideration, the receipt and sufficiency of which is hereby acknowledged, as of the Amendment Effective Date, the Agreement is hereby amended as follows: 1. For purposes of this Amendment, capitalized terms used herein shall be as defined in the Agreement, as amended, or in any of the Schedules or Appendices attached thereto, unless otherwise specified. 2. Section 3, Term, of the Agreement is hereby renewed for the Renewal Term of twelve (12) months from 10/1/2022 through 9/30/2023. 3. The Operating Budget (Appendix 1) attached to Schedule B – Fees of the Agreement is hereby deleted in its entirety and replaced with the Operating Budget (Appendix 1) attached to this Amendment for the Renewal Term of 10/1/2022 through 9/30/2023. 4. The recitals and representations are true and accurate and are incorporated herein by reference. [THIS SECTION INTENTIONALLY LEFT BLANK] 2 5.Except as modified by this Amendment, all other terms and provisions of the Agreement, as amended, and all Schedules and Appendices attached thereto, shall continue in full force and effect. IN WITNESS THEREOF, the Parties hereto have caused this Amendment to be executed and signed by their respective officers duly authorized to do so. Electronic signatures are acceptable and have the same binding effects as original signatures. EVERNORTH DIRECT HEALTH, LLC Signature: Print Name: Jeffrey T. Perry, DBA, PhD Title: Chief Operating Officer, VP Date: Countersigned: ___________________________ Frank Hibbard Mayor Approved as to form: ___________________________ Owen Kohler Assistant City Attorney CITY OF CLEARWATER, FLORIDA ________________________________ Jon Jennings City Manager Attest: ________________________________ Rosemarie Call City Clerk July 27, 2022 3 Appendix 1 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0873 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Human Resources Agenda Number: 7.4 SUBJECT/RECOMMENDATION: Authorize funding and approve purchase order to Evernorth Behavioral Health (Evernorth) and contract to Cigna Healthcare (Cigna) for the employee assistance program and city medical insurance (under a self-insured funding arrangement) for the period January 1, 2023 through December 31, 2023, for a total not-to-exceed amount of $26,155,000 ($55,000 for Evernorth and $26.1 million for Cigna) pursuant to Request for Proposals (RFP) 26-22, Medical Insurance and Employee Assistance Program, to be funded by city budgeted funds, payroll deductions of employees and retiree premiums; and authorize the appropriate officials to execute same. (consent) SUMMARY: To ensure the City is receiving the best pricing and available services for employees, family members and retirees, the City elected to solicit Request for Proposal 26-22, Medical Insurance and Employee Assistance Programs. A selection committee consisting of representatives from the Clearwater Police, Finance and Human Resources departments carefully reviewed each submittal from five companies. Evernorth Behavioral Health was the top-ranked company to provide employee assistance program services, and Cigna was the top-ranked company to administer the City’s self-insured medical insurance plan. Highlights of Cigna’s proposal included a reduction in administrative fees, no increase to reinsurance premiums (where market averages about 11%-15% currently), higher estimated provider discounts, credits toward Employee Health Center costs, and discretionary funds for wellness and other incentives. Historically, the City’s health care costs have escalated due to increased inflation in health care costs which is reflected in the City’s claims experience. Medical inflation has exceeded 7% nationally, with Florida costs typically 3% - 4% higher. Renewal projections for calendar year 2023 indicate a 13.1% increase in plan expenses is expected, primarily due to inflation and delayed care. Staff is recommending the overall funding increase of 13.1% to ensure projected plan expenses are covered. Staff recommend that the City offset the increase to employee contributions, such that those with dependent care coverage experience only a 6.5% increase in costs. Limiting the employee contribution increase to 6.5% increases the employer cost by approximately $147,000, from 13.0% to 14.0%. The Benefits Committee supported this recommendation. Included in the medical premiums for the 2023 plan year is the continuation of the Motivate Me incentive program through Cigna. Under this program, employees can receive incentives (up to $200 per year) when participating in various preventative healthcare activities such as annual wellness screenings, more advanced screenings such as colonoscopies and mammograms, Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0873 and chronic health condition coaching. These rewards are directly tied to cost drivers on the City’s medical plan and are an essential part of controlling increases over the long term. All incentive costs are included in the medical plan funding. To date, total incentive payouts are approximately $30,800. The City’s fiscal 2023 budget for the employer share of health insurance costs is $22,467,012 which includes $20,735,112 across all operations for health plan costs, and $1,731,900 budgeted for the Employee Health Center. APPROPRIATION CODE AND AMOUNT: Funds are available in cost codes 5907590-530300 (contractual services), 5907590-545602 (major medical claims), and 5907590-545601 (insurance premiums-EAP). Page 2 City of Clearwater Printed on 9/13/2022 1 HEALTH CARE 2023 2CITY OF CLEARWATER | Medical Plan Background $861 $822 $878 $1,031 $1,031 $0 $250 $500 $750 $1,000 $1,250 $1,500 2018 2019 2020 2021 2022 (YTD) Average Claims Per Employee Per Month SELF INSURED WITH CIGNA City pays administration fee to Cigna and pays medical and pharmacy claims as they occur COST TREND 5% average claims per city employee per month increase the past 5 plan years (includes current year) NATIONAL AVERAGES Have exceeded 7% per year, with Florida 3% - 4% higher 3CITY OF CLEARWATER | Current Medical Cost Drivers Cancer, diabetes, and heart disease are the top cost drivers. Diabetes has the highest overall pharmaceutical spend Pharmacy now represents 35% of plan spend 4CITY OF CLEARWATER | Impact of Inflation •Inflation does impact healthcare costs •Pharmacy claims are down 1%, but the cost of those claims are up 35% •Specialty pharmacy costs are up 19% •Hospitalization claims are down, but those who are hospitalized have longer admissions and those costs have increased by 34% •We had one new cancer claim - Cancer costs are up 450% 5CITY OF CLEARWATER | Wellness Initiatives •We are invested in improving and positively impacting our employees’ overall wellness with our two main initiatives being, Motivate Me and Omada. Employee participation in these programs will positively impact the wellbeing of our employees and in turn have a positive impact on claims. •Our goal is to have 100% participation in our wellness programs. 6CITY OF CLEARWATER | Motivate Me Motivate Me is a Cigna program that incentivizes healthy medical and lifestyle choices Program includes wellness screenings, preventative care visits, and health coaching targeting cost drivers on the medical plan Available to all employees covered under the medical plan Program is offered and administered by Cigna, and included in plan funding Employees can earn up to $200/year 7CITY OF CLEARWATER | Positive Trends 2021 2020 Norm 68%50%Preventative Care Utilization (EE’s)49% 54%43%Well Visit Completion (EE’s)35% 73%68%Cancer Screenings – Breast 64% 50%37%Cancer Screenings – Colon 50% 81%77%Medication Adherence - Hypertension 77% 82%77%Medication Adherence - Diabetes 72% 82%78%Medication Adherence - Depression 74% 81%76%Medication Adherence - Cholesterol 76% The city has seen significant improvements in preventative screenings and medication adherence, and is above norms 8CITY OF CLEARWATER | Motivate Me Summary 44%of eligible participants earned incentives in 2021 47% of employees actively participated in the program, an increase of 2.6%. As of July 31, 2022, $30,800 dollars has been redeemed in incentives 9CITY OF CLEARWATER | New Offerings in 2022 - Omada Diabetes prevention program that includes health coaching and digital scale •92 participants qualified for the program •85 enrolled - participants that have started the program •75% were still active after 4 months •Average weight loss of 7.6lbs •Participants can earn $100 for completing the program 10CITY OF CLEARWATER | Self-Funded Renewal •Prior to starting renewal planning the city released an RFP for health insurance administration and reinsurance •Cigna offered most competitive proposal: –2.3% Reduction in Administrative Fees –0% Increase in Reinsurance Premiums –$200,000 One-time Discretionary Fund for wellness and other programs –100% Pass Through of Pharmacy Rebates –No disruption to employees (network, medications) –Selection Committee unanimously recommended staying with Cigna 11CITY OF CLEARWATER | Self-Funded Renewal •2023 CY Renewal: $26.1 Million •Includes employee and retiree contributions of $3.6 million •Renewal projection calls for a 13.1% increase due to increased costs and inflationary impacts •Benefits Committee is recommending a 6.5% increase for employees with dependent coverage with the city absorbing the remaining 6.5% 12CITY OF CLEARWATER | Employee Health Center 13CITY OF CLEARWATER | Employee Health Center Based on 286 surveys 100% of employees would recommend the center to co-workersExperience Utilization Engagement Year to date visits are down due to less visits related to COVID testing and vaccines Percentage of employees who utilize the health center Satisfaction (YTD)100% 3,012 Visit Count (YTD) 72%Center Adoption (Rolling 12m) 14CITY OF CLEARWATER | Employee Health Center This is the consolidated compliance rate for applicable evidence-based quality measures Clinical Time Filled Financial This is percentage of time the providers are with patients on average for full day The ratio of savings associated with a reduction in network utilization outcomes and productivity vs operations expense of the center 77% 2.1 97% Quality Composite (YTD) Providers with Patients (YTD) Return on Investment 15CITY OF CLEARWATER | Employee Health Center •New Services at the Employee Health Center •Employee Massages: 30-minute massages with the city contributing $10 toward the cost (One per employee, per month) •Jet Dental: Premier pop-up dental services providing full preventive visit, cavity filling, scaling and root planing and teeth whitening 16CITY OF CLEARWATER | Renewal Recommendations •Renew current medical plan •Continue “Open Access Plus” network •Maintain current plan design (copays/deductibles/coinsurance) •Continue wellness programs Motivate Me and Omada •Continue to expand services at the Employee Health Center 17 HEALTH CARE 2023 1) Aetna Life Insurance Company 2) Behavior Health Management Services, Inc 151 Farmington Ave dba BayCare Life Management Hartford, CT 06156 2985 Drew St., MS-1014800.872.3862 Clearwater, FL 33759 727.462.3947 3) Cigna Health and Life Insurance Company /4) ComPsych Corporation Evernorth Care Solutions Inc.455 N Cityfront Plaza Dr 900 Cottage Grove Rd / 1 Express Way Chicago, IL 60611 Boomfield, CT 06002 / St. Louis, MO 63121 312.595.4000 860.226.6000 5) United HealthCare Services Inc / Neighborhood Health Partnership Inc 9900 Bren Rd E Minnetonka, MN 55343952.936.1300 ADVERTISED: TAMPA BAY TIMES 4/27/2022 POSTED:myclearwater.com 04/22/22-05/20/22 Due/Opening: May 20, 2022; 12:00 p.m. REQUEST FOR PROPOSAL No. 26-22 MEDICAL INSURANCE AND EMPLOYEE ASSISTANCE PROGRAM Solicitation Response Listing FOR THE CITY OF CLEARWATER All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation. The Cigna name, logos and other Cigna marks are owned by Cigna Intellectual Property, Inc. © 2021 Cigna Electronic Submission May 2022 A Proposal for: Medical, Pharmacy, Behavioral Health, EAP, and Stop Loss Provided by: Listed below are the legal names of the companies submitting this response to the City of Clearwater Request for Proposal. In this proposal, the name "Cigna" and other service marks, or division/trade names, may be used to refer to these companies and/or the products and services offered by them or their affiliates. All affiliated Cigna companies and operating subsidiaries are indirectly wholly owned subsidiaries of Cigna Corporation, a publicly traded corporation. Cigna Health and Life Insurance Company (CHLIC) Evernorth Care Solutions, Inc. Cigna Benefit Solutions for: City of Clearwater RFP 26-22 City of Clearwater Exhibit 1: Medical Plan Response Form RFP No. 26-22 Page 1 Current Proposed – Please Match as Closely as Possible Schedule of Benefits Cigna OAP Plan Network Utilized: Open Access Plus Calendar Year Deductible (CYD) In Network Out of Network In Network Out of Network Single $2,000 $2,000 $2,000 $2,000 Family $4,000 $4,000 $4,000 $4,000 Coinsurance 10% 30% 10% 30% Calendar Year Out of Pocket Single $3,500 $3,500 $3,500 $3,500 Family $7,000 $7,000 $7,000 $7,000 Physician Services Primary Care Physician (PCP) Visit $20 Copay 30% after CYD $20 Copay 30% after CYD Specialist Office Visit $40 Copay 30% after CYD $40 Copay 30% after CYD Telehealth Services No Charge Not Covered No Charge Not Covered Non-Hospital Services Clinical Lab (Bloodwork) No Charge 30% after CYD No Charge 30% after CYD X-Rays/Advanced Imaging No Charge 30% after CYD No Charge 30% after CYD Outpatient Surgery in Surgical Center 10% after CYD $300 + 30% after CYD 10% after CYD $300 + 30% after CYD Outpatient Physician Services 10% after CYD 30% after CYD 10% after CYD 30% after CYD Urgent Care Center $75 Copay $75 Copay $75 Copay $75 Copay Hospital Services Inpatient 10% after CYD $500 + 30% after CYD 10% after CYD $500 + 30% after CYD City of Clearwater Exhibit 1: Medical Plan Response Form RFP No. 26-22 Page 2 Physician Services at Hospital 10% after CYD 30% after CYD 10% after CYD 30% after CYD Emergency Room $150 $150 $150 $150 Copay Ambulance 10% after CYD 10% after CYD 10% after CYD 30% after CYD Outpatient Rehabilitation Facility Charge $40 Copay 30% after CYD $40 Copay 30% after CYD Mental Health/Substance Abuse Inpatient No Charge 30% No Charge 30% Outpatient Facility $10 Copay 30% $10 Copay 30% Prescription Drugs Generic $10 Copay 30% $10 Copay 30% Preferred Brand Name $30 Copay 30% $30 Copay 30% Non-Preferred Brand Name $50 Copay 30% $50 Copay 30% Mail-Order Drug (90 Day Supply) 2x Retail Not Covered 2x Retail Not Covered Monthly Premium Equivalents Current Provide Recommended Premium Equivalents Below Employee Only $774.45 $921.48 Employee + One $1,326.99 $1575.74 Employee + Family $2,177.41 $2,589.37 City of Clearwater Exhibit II: Medical Administrative Services Only Response Form RFP No. 26-22 Page 1 Administrative Services Only Proposed ASO Fee Components Name of Proposer Cigna Name of Network(s) Utilized Open Access Plus (OAP) Administration Fee (PEPM) $12.32 Utilization Review (PEPM) Included Network Access Fee (PEPM) $28.58 Disease Management (PEPM) Included Pharmacy Management Fee (PEPM) Included Wellness Program Fee (PEPM) Included HIPAA Certification Included COBRA Administration (PEPM) Included Other Fees (PEPM) Included - MotivateMe Program at $1.45 PEPM Termination Fees (PEPM) Included Rate Guarantee 5 Years Flat Fees from 1/1/2023-12/31/2027 TOTAL ADMIN FEE (PEPM) Year 1 $42.35 TOTAL ADMIN FEE (PEPM) Year 2, if applicable $42.35 TOTAL ADMIN FEE (PEPM) Year 3, if applicable $42.35 TOTAL ADMIN FEE (PEPM) Year 4, if applicable $42.35 TOTAL ADMIN FEE (PEPM) Year 5, if applicable $42.35 City of Clearwater Exhibit III: Pharmacy Benefits Management Response Form RFP No. 26-22 Page 1 Pharmacy - Discounts, Fees, and Rebate Sharing Description Proposed Pharmacy Network Information Cigna 90 Now Cigna 90 Now Network Size (Number of Network Pharmacies) 66,000 66,000 Major Retail Pharmacies Excluded from Network None None Admin Fees Per Script Administrative Fee (Retail and HD) Per paid script N/A PEPM Administrative Fee PEPM N/A Retail Discounts and Fees (30 day) Retail Brand Discount AWP 17.50% Retail Generic Discount AWP 78.75% Retail Dispensing Fee Brand Per script $0.75 Retail Dispensing Fee Generic Per script $0.75 Retail Discounts and Fees (90 day) Retail Brand Discount AWP 24.50% Retail Generic Discount AWP 82.25% Retail Dispensing Fee Brand Per script N/A Retail Dispensing Fee Generic Per script N/A Mail Order Discounts and Fees Cigna Home Delivery Brand Discount AWP 24.50% Cigna Home Delivery Generic Discount AWP 82.25% Cigna Home Delivery Dispensing Fee (including specialty) Per script N/A City of Clearwater Exhibit III: Pharmacy Benefits Management Response Form RFP No. 26-22 Page 2 Specialty Discounts and Fees Specialty Retail Brand Discount AWP 18.70% - Note Specialty discounts on a combined basis (retail, home delivery, brand, and generic) Specialty Retail Brand Dispensing fee Per script $0.75 Rebate Sharing Retail 30 Per Brand $321.83 Retail 90 Per Brand $871.00 Mail Order Per Brand $2,235.01 Estimated Rebates* Total Estimated Annual Rebates Please Include Projected Rebates: $1,546,044.04 City of Clearwater Exhibit IV: Stop Loss Insurance Response Form RFP No. 26-22 Page 1 Stop Loss Insurance Current Proposed Specific Stop Loss Individual Pooling Point $250,000 $250,000 Tiered Pooling Point $350,000 $350,000 Tiered Pooling Cost Share 50% 50% Run In Cap (Per Participant) N/A N/A Laser(s) None None Benefits Covered Medical/MHBH/Rx Medical/MHBH/Rx Contract Basis 12/36 12/36 Annual Maximum Reimbursement Unlimited Unlimited Composite Specific Stop Loss PEPM $72.65 $72.65 Other Terms Please Confirm your quote does Not include Aggregate Stop Loss Coverage Does Not Include Does Not Include Are Retirees Covered? Yes Yes Are Proposed Stop Loss Fees Firm? N/A Yes If you are unable to quote the same tiered stop loss, please quote a $300k ISL City of Clearwater Exhibit V: Employee Assistance Program Response Form RFP No. 26-22 Page 1 EAP VENDOR NAME: Evernorth Care Solutions, Inc. Eligibility Please define Eligibility: (EE, Retiree, Dep, Household Members) Employees, dependents, and household members are eligible for EAP services. A household member and dependent are defined as any member of the employee's household who meets the legal definition of dependent or who resides in the household. Parents of employees are also eligible for legal referral services for estate planning, power of attorney, living wills, and other legal issues. Core Benefits Number of Face-to-Face Visits Included: 1-5 Number of Telephonic Visits Included: Unlimited 24/7 Counseling Available Telephonically? Yes Onsite Hours Please specify if different buckets Onsite Hours Included in Proposal: A total bank of nine onsite hours is being proposed. This covers onsite services such as: • Employee and Manager Orientations • Management Trainings • Wellness Seminars Presentations • CISD • Health Fairs Onsite Hours Hourly Rate: We are pleased to offer a discounted pre-purchase rate of $250 per employer service hour before the City exceeds its bank of employer service hours. If/when the City exceeds its bank of employer service hours, the following purchase rates apply: City of Clearwater Exhibit V: Employee Assistance Program Response Form RFP No. 26-22 Page 2 • CISD - $285 per hour • Wellness Seminars or Management Trainings - $255 per hour First Responder/CISD Assistance Will First Responders be identified upon calling? Yes. To support the City’s first responders, we are offering the EAP Emergency Responders Support Line. This offers: • Available to EAP clients with emergency/first responder populations with support through a Nationwide Emergency Responders Support Line. We are adding this enhancement to the City’s EAP plan to enable access to a toll-free support line dedicated to the needs of emergency responders • Provides fully dedicated, in-the- moment assistance and crisis triage plus referrals to local resources and experts. • The City will receive the Emergency Responders Support Line at no additional cost. This is not available to non-EAP client; it is specifically designed as an EAP buy up enhancement. Critical Incident Stress Debriefing (CISD) Pricing A total bank of nine onsite hours is being proposed. This covers onsite services such as CISD. Our CISD services can be customized to specifically address unique first-responder concerns. We are pleased to offer a discounted pre-purchase rate of $250 per employer service hour before the City exceeds its bank of employer service hours. If/when the City exceeds its bank of employer service hours, a purchase rate of $285 per hour applies for CISD services. City of Clearwater Exhibit V: Employee Assistance Program Response Form RFP No. 26-22 Page 3 Fitness for Duty Evaluation/Referrals Included for an additional fee. Case rate depends on scope of services and geographic location, however, average cost is $3,300-$4,600 per case. Services/Materials included in Pricing Online Resources Our online tools make it easy for members who want to help themselves by providing convenient, confidential access to the information they need when they need it. Members can look up coverage, get self-help information, browse the article library, visit the education and resource center, and review the work/life balance forum. Mobile App Included? Yes Webinars Included? Yes. EAP wellness seminars at the client's site or via webinar (using the client's technology/platform). EAP wellness seminars (onsite or via a client-hosted webinar) use employer service hours purchased by the City. EAP national wellness webcasts are also available and are presented live on the EAP webcast platform approximately two times per month. Hours are not deducted from your bank of employer service hours for national webcasts. Management Referrals & Training Unlimited management referrals and consultations are included. Trainings are available via the proposed bank of onsite employer service hours. Brochures & Workplace Posters Standard trifold brochures and site posters are included. Referrals to Community Service Referrals to various community resources are included, as applicable. Substance Abuse Assistance & Referrals DOT/SAP referral services are available as an optional by-up at $950 per case. City of Clearwater Exhibit V: Employee Assistance Program Response Form RFP No. 26-22 Page 4 Legal Assistance & Referrals Yes. Participants can speak with a qualified financial consultant for a no- cost, 30-minute telephonic consultation per issue, per year. Financial Assistance & Referrals Yes. Participants can speak with a qualified attorney for a no-cost, 30- minute telephonic or live consultation per issue, per year. Employment- related legal matters are not covered. Child Care/Elder Care Assistance & Referrals Participants can be provided with up to three referrals for services related to child care, elder care, and more. Network Details # Providers in your Network/ County Pinellas County 11,342 Pasco County 5,716 Hillsborough County 18,696 Manatee County 3,544 Willing to Network outreach to non-contracted providers? N/A Other Utilization Reporting Frequency Quarterly Designated Account Manager Included in Proposal? The City’s account will have a designated behavioral account manager assigned as part of a larger book of business. Levels of Education of Telephonic Consultants? Telephonic EAP consultants are master's- and PhD-level licensed clinicians with a minimum of five years' clinical experience. Of these consultants, 100% hold (or must be actively pursuing) the certified employee assistance professional credential, indicative of specialized EAP training and experience. They are also licensed for autonomous practice. City of Clearwater Exhibit V: Employee Assistance Program Response Form RFP No. 26-22 Page 5 Licenses, Degrees, and Certifications of Local Panel Providers? The qualifications and clinical experience required of our in-network EAP providers includes the following: • clinical social workers/professional counselors o a master's degree • psychologists o a doctorate degree (PhD/EdD/PsyD) • substance use/certified addiction counselors o a master's degree o Some states recognize addiction counselors as an independent license without a master's-level degree. o Many substance use counselors are also licensed at the behavioral health level (e.g., social workers). Additionally, all providers must be licensed for independent practice by the state in which they practice. Rate Guarantee? Yes. A 24 month fee guarantee is included. Rate (PEPM) $1.74 City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 1 Questionnaire – General Information 1. Are you willing to provide performance guarantees for implementation and servicing of your products? If so, please describe the performance guarantees you are proposing. Yes. Cigna is pleased to offer the City performance guarantees in the areas of service, implementation and network discount. Please refer to the Attachments section for the performance guarantee documents with additional details. 2. Please indicate the group name, address, contact person, and telephone number of up to three firms in Florida to whom your company has forfeited money because of service problems in the last three years. To the best of our knowledge and belief, Cigna has not forfeited money to any firms in the State of Florida because of service problems in the last three years. 3. Do you agree to allow retirees over and under 65 to continue coverage under the same plan at the same rate as active employees as required by Section 112.08, Florida Statutes, for public entities? Agreed. 4. Provide the name, title, and contact information of the individual who would have direct daily account responsibility for the services you are proposing. If more than one person will be filling this role, please respond with complete information for all. Dina D’Angelo is the City’s assigned Senior Client Manager. Dina collaborates with the City to execute the overall benefits strategy, implementation, and account management and is responsible for medical, pharmacy, renewal, and reporting functions. Dina can be reached at 954-790-8152 or Dina.D'Angelo@cigna.com. Joyce Lau is the City’s assigned Client Account Manager. Joyce partners with Dina as an additional resource for account management administration. Her responsibilities include renewal implementation, client reporting and working closely with departments across the organization to address and resolve operational concerns impacting client satisfaction. Joyce can be reached at 954-514-6767 or at Joyce.Lau@cigna.com. Janice Seward, the assigned Client Service Executive, is the direct point of contact for escalated call, claim, billing, and eligibility questions. She will work closely with internal partners, including client management, sales, senior operational management, implementation, and others, to provide ongoing, efficient, and effective service. Janice can be reached at 860.902.5606 or at Janice.Seward@cigna.com. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 2 5. Provide the name, title, and contact information for three (3) references from public entity clients with a minimum of 2000 employees for at least three (3) years immediately preceding the response due date. References Reference 1 Reference 2 Reference 3 Group Name City of West Palm Beach Lee County Sheriff’s Office Hillsborough County Board of County Commissioners Contact Name Jennifer Chripczuk Dawn Heikkila Rebecca Buehrle Contact Title Benefits Officer Director of Human Resources Benefits Support Services Manager Contact Phone 561.494.1013 239.477.1331 813.272.5750 Contact Email jchripczuk@wpb.org DHeikkila@sheriffleefl.org Buehrler@hillsboroughcou nty.org Coverage/Ser vices Provided Medical, Rx, Stop Loss, Dental PPO, Dental HMO, EAP Medical, Rx, Stop Loss, Dental PPO, Vision Medical, Rx, Stop Loss, Dental DPPO, Dental DHMO, EAP Length of Time 12 years 11 years 8 years 6. What is your account service team’s average response time to client requests or questions? Your account management team will continue to act as an extension as your office team, with most inquiries being completed or resolved at the time of inquiry, or same day. Urgent inquiries will receive an acknowledgement of receipt from our team typically within two hours; routine inquiries will receive acknowledgement within 24 hours. Our acknowledgement responses will identify any next steps or additional information that may be needed and will provide an estimate of time to resolve your inquiry. While those are the typical response times, we are willing to work together to customize a mutually agreeable arrangement for response times, if desired. 7. Describe the services provided by your account service team to the employees. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 3 The City’s core account management team will continue to include a senior client manager, client account manager, implementation manager, client service executive, onsite well-being coordinator and engagement consultant. The account management team skillfully coordinates resources to effectively manage the City’s overall benefit plan. The team provides designated resources for customer service, accounting, claims, and underwriting and brings expertise that translates to exceptional service delivery focused on building the processes and tools that best meet your needs. Members of your Cigna Account Management team include: Dina D’Angelo, Senior Client Manager Dina D'Angelo, your Cigna Senior Client Manager leads this team and is the overall manager of your account. Dina collaborates with the City to execute the overall benefits strategy, implementation, and account management and is responsible for medical, dental, pharmacy, renewal, and reporting functions. Joyce Lau, Client Account Manager Joyce Lau, your Cigna Client Account Manager partners with Dina as an additional resource for account management administration. Her responsibilities include renewal implementation, client reporting and working closely with departments across the organization to address and resolve operational concerns impacting client satisfaction. Tasha Stephen, Implementation Manager Tasha is responsible for the overall successful implementation of your plan and the effective transition of your employees to Cigna. She is actively involved in implementation and maintenance issues to help ensure the seamless implementation of your plan. Janice Seward, Client Service Executive Janice is your direct point of contact for escalated call, claim, billing, and eligibility questions. She also works closely with internal partners, including client management, sales, senior operational management, implementation, and others, to provide ongoing, efficient, and effective service. In addition, Janice manages ongoing tracking and trending of your service experience through integrated technology and tools, identifies opportunities for service improvement, and works closely with your account management team to monitor service trends. Leo Garrison, Onsite Well-Being Coordinator Leo will continue to work closely with the Cigna team alongside the City in executing the City’s health management goals. His primary focus is health promotion and he will continue to execute the appropriate delivery and coordination of wellness programs including event scheduling and community and vendor programs. The core objective of this position is to facilitate these wellness programs that educate and influence employees at the worksite to lead healthy lifestyles. Maria Ardolino, Engagement Consultant City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 4 Maria supports your team with technical expertise in plan coverage, processes, and health and wellness strategy. Maria is also the primary contact between your HR staff and Cigna for addressing routine coverage questions, supporting member education, coordinating open enrollment, and facilitating scheduled service meetings. 8. Describe the services provided by your account service team to the Human Resources department. Maria Ardolino, your Cigna engagement consultant will continue to be the primary contact between your HR staff and Cigna for addressing routine coverage questions, supporting member education, coordinating open enrollment, and facilitating scheduled service meetings. 9. Does your company help facilitate annual open enrollments? a. Onsite meetings? b. Educational materials? c. Printed materials at no cost? a. Yes. Cigna's experienced and knowledgeable representative is available to attend onsite open enrollment meetings to offer assistance and answer questions. We determine our level of support for onsite events on a case-by-case basis and will be more than happy to discuss onsite staffing for specific meetings and fairs should we be named a finalist. As an alternative to face-to-face enrollment meetings, we offer digital options including webcasts and training support from benefit managers. We also offer digital educational materials. In many cases, such options are more effective and valuable for employees because they can refer back to them as they make enrollment decisions. b. Yes. Communication materials, based on the City’s plan offerings and needs, are a standard part of our account implementation process. Preenrollment materials may include the following: • enrollment application • SPD • HIPAA special enrollment rules (including the premium disclosure notice and the Women's Health and Cancer Rights Act and the Newborns' and Mothers' Health Protection Act notices) • medical, pharmacy, dental, and vision brochures • information on additional resources and services (e.g., health information line, health assessments, cost and quality tools) • our document on nondiscriminatory language Postenrollment materials may include the following: • myCigna flyer • Cigna Pharmacy brochure and order forms City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 5 • other consumer health engagement brochures and materials (depending on coverage) • ID cards (mailed separately) Cigna delivers standard printed materials to the client approximately 10-15 business days after placing the order. c. Yes. There is no additional charge for standard enrollment materials. 10. What is your company’s current A.M. Best, Moody’s and/or Standard and Poor’s ratings? A.M. Best, Moody's, and Standard and Poor's (S&P) currently rate Cigna Health and Life Insurance Company (CHLIC), a Cigna company; they review these ratings annually. CHLIC's current ratings are: • A.M. Best: A • Moody’s: A2 • Standard & Poor’s: A Please note, Cigna's holding companies (e.g. Evernorth Care Solutions, Inc.) are not rated. They are not in the organizational structure that issues public debt; therefore, there is no need for a credit rating. Additionally, since our holding companies are not insurance companies, they do not require a financial strength rating. 11. Do you utilize any “wrap” or leased networks not negotiated or owned by your company? If yes, what is the name of the network? Medical Our goal is to have an entire complement of providers to meet the health and medical needs of our members. We do this by directly contracting with facilities and health care providers or by contracting with third-party vendors (TPVs). The proposed medical network for the City, our Open Access Plus (OAP) network is owned and operated by Cigna. We use TPVs in various areas across the country in the following markets: • Kentucky (Western) – Center Care • Kentucky (Eastern) – Private Health Care Systems (PHCS)/Multiplan Pharmacy No. Cigna owns and operates our network, the Cigna National Pharmacy Network. EAP Our EAP network is a specialty subset of our behavioral health care provider networks. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 6 12. Describe capabilities available through member website and mobile app. Please describe further any additional functionality available to employer as plan administrator. Member Website/App At Cigna, we understand our members are individuals with personal goals for health, well- being, and security. We have designed our member website, myCigna, so members can connect with the people, programs, and services that will help them achieve their goals and manage their health and health-related finances. The City’s employees and dependents will continue to have access to personalized myCigna features to do the following: • manage health information, such as health goals and incentives, on My Health Dashboard • view and update personal health records (PHRs) with key biometric data, medical conditions, medications, allergies, surgeries, immunizations, and emergency contacts • complete a health assessment and get recommendations based on the health assessment's health profile • link to other interactive tools and learn about available Cigna programs • locate doctors and review quality ratings and find out-of-pocket cost estimates for more than 600 common medical procedures • locate dentists and find out-of-pocket cost estimates for more than 400 dental procedures • search for behavioral providers and learn about the different types of care available • get information on more than 8,000 topics on health conditions, medical tests and procedures, medications, and everyday health and wellness through Healthwise, an interactive library • review coverage information • view status of claims submitted in the past 24 months • view EOBs, account balances, and transaction history • view, print, send, or order a Cigna ID card • refill prescription medications using our home delivery pharmacy, Express Scripts Pharmacy, a Cigna company (if Cigna provides the prescription drug coverage) • compare drug price quotes, based on coverage, for specific pharmacies • get information on numerous medical and surgical procedures through a personalized report • access the Healthy Rewards® alternative medicine program, which includes discounts for services such as acupuncture, chiropractic care, massage, cosmetic dentistry, laser vision correction, and hearing care • sign up for reminders to take medication(s) and order refills through Cigna's medication coaching program (which also offers members who use our home delivery pharmacy reminders to check vital signs) City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 7 • receive their health care provider's address and contact information via email, text message, or vCard as well as WebMD medical alerts Whether they use the myCigna website or app, members enjoy a personalized experience featuring up-to-date information about coverage, claims, account balances, interactive tools, and more, all of which is supported by multiple 24-hour-a-day, 7-day-a-week, 365-day-a year customer service options. Employer Website The City will continue to have access to our employer website for information critical to day- to-day administration in four key areas: • Member Support – The City can continue to access member-level plan information that complements the data members see on myCigna. The City can also visit our client website to do the following. o enroll and maintain coverage elections and demographics for the City’s employees and their dependents (e.g., add/delete a dependent, end coverage for a member, reinstate employee/dependent, process life status changes) o access eligibility data in real time o help employees understand plan details o view 24 months of claim data and research and review claim information at the member level (as allowed by HIPAA) o print temporary ID cards, order new ID cards, and update COB information o view and print Cigna-produced member health plan booklets • Reports and Statistics - To make plan administration easier than ever, the City can continue to access a variety of reports and data whenever they are needed. These include the following. o standard financial reports, including monthly experience, large claimants, and lag reports o up-to-date banking reports based on a preselected request (daily, weekly, or monthly, depending on report type) o eligibility reports (e.g., member listings, census reports) • Online Invoices – The City can view and pay accounts receivable billing invoices. • Security Administration - Security administration features enable the City to control access to sensitive plan data by varying access based on user role (designate to internal and external resources). 13. Please specify if proposer is SSAE 18 / SOC / SAS certified. Although using the term "certified" was a common phrase during SAS 70 auditing, there is no certification awarded or granted upon completing a Statement on Standards for Attestation Engagements 18 (SSAE 18). City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 8 An external auditing firm conducts an annual independent examination of our claims processes, procedures, and systems according to the Statement on Standards for Attestation Engagements 18 (SSAE 18), "Reporting on Controls at a Service Organization." The report provides information about the control environment, computer information systems, claim processing, and banking functions we perform on behalf of our clients. We have engaged an independent external accounting firm to conduct the most recent audit of our claims processing system. Questionnaire – Data and Reports 1. Describe the reports you will provide regarding the utilization and claims associated with the employee benefits program(s) you are proposing. Please indicate in your description if any of the reports would be provided at an additional cost over the fees associated with the programs. Medical/Pharmacy The City will continue to receive our standard reporting package, delivered consultatively, at no additional cost. Our industry-leading analytics tools provide a personalized reporting package based on a data model that accumulates information at a member level across eligibility, claims, clinical outcomes, and individual interactions. The City’s annual consultative report delivers value by assessing performance across three critical measures: • operational effectiveness • strategic opportunities • outcomes evaluation The City will also have continued access to the following online reports via the employer website: • Quarterly Utilization Reports - Utilization reports provide actionable information that demonstrates the value of our plans and services and helps clients control medical cost trends. • Monthly Financial Reports - We update our web-based financial experience reports monthly and design them to help clients monitor plan performance. • Monthly Banking Reports - Our banking reports include daily, weekly, and monthly registers of checks issued or cleared, a monthly summary of claim activity, and a detailed monthly statement and reconcilement. • Eligibility Reports - Eligibility reports provide access to more than 20 different kinds of reports; eligibility data is updated in real time. Our consultative package also offers the following standard reports for pharmacy: • Financial Summary - an analysis of cost, trends, and key trend drivers City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 9 • Assessment of Outliers - an assessment of trends driven by high-cost claimants or population changes • Population Profile - an assessment of risk based on claim, lab, and health assessment data • Service Category Analysis - a detailed analysis of inpatient, outpatient, and professional categories • Cost Quality Results - an assessment of the use of services with a high variability of cost and/or quality • Clinical Summary - a display of activities and savings associated with Cigna's clinical management programs In addition, we provide reports on medication adherence (retail versus our home delivery) and generic versus brand-name medication utilization. Because we built the reporting capability on a member-level framework, we can use numerous methods to perform root cause analysis. Examples include the following: • Health Status - chronic and episodic • Health Condition - cancer, diabetes, and heart disease • Type of Service - preventive, acute, and maintenance • Population Type - existing, new, and termed members • Organizational Division - salary, hourly, and union In addition to a summary and recommendations, specific pharmacy highlights of the Consultative Analytics report include the following: • Summary Plan Statistics - overall savings summary; plan design, coverage access, and utilization; and therapeutic summary • Analysis of Performance - unit cost efficiency, therapeutic and cost efficiency, and clinical outcomes • Specialty Pharmacy - overview, costs and utilization, and management strategies EAP The City will continue to benefit from unique management and data reporting advantages online provided at no additional cost. The City’s primary administrator can add users and/or delegate administrative privileges. Our quarterly EAP reporting package includes the following: • quarter-by-quarter utilization results and service details • month-by-month utilization graphs • book-of-business norms • comparisons to the base reporting period City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 10 • demographic analysis • life event (work/life) services and demographic analysis • presenting issues profile • assessment profile • EAP resolution rate (percentage of cases closed because EAP services met participant needs) • closed case analysis of resolution and referral types • session frequency distribution and average number of sessions per unique client (applies to clients with face-to-face EAP session models) • web utilization data, which includes the following: o time-of-day breakouts o top accessed areas o average minutes per session o average pages viewed per session o number of online authorizations for face-to-face counseling • organizational services summary, which includes the following: o reasons for management consultation o reasons for critical incident response services o summary of employer service hours activity Reports are also available in PowerPoint format. We also make available detailed employer service hour reports throughout the year. The client website is integrated for both our EAP and Medical offering so the City can access all their reports through a single-user credential. 2. What is your proposed frequency of reporting on utilization experience? Is there a charge for utilization data analysis? Medical Utilization reports are updated quarterly and deliver high-quality information presented through a variety of formats including graphs, tables, and reports. This feature is available at no additional cost. EAP Quarterly EAP reporting will continue to be provided free of additional charge. Your assigned Behavioral Account Manager, Maggie Karli, is available to review reporting results and offer recommendations. 3. Are there any additional fees for reporting? Please provide all reporting options/packages and their associated costs. There are no additional costs for standard reports. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 11 4. Will there be online access for claim reports? Yes. Our monthly medical, pharmacy, and EAP financial reports are available through our client website. 5. How often are claim audits conducted and what percentage of claims are audited? If you use a third-party to audit claims, please disclose the name of auditor. Internal Audit We centrally manage and review manually processed and auto-adjudicated claims based on a monthly, statistically significant sample from which we select claims daily. In addition to the daily random claim review, we also perform quality inspections based on predisbursement edit criteria that run against claim payments exceeding $5,000. This process is internal and performed by Cigna. We estimate that 1-2 percent of total claims processed undergo predisbursement or postdisbursement audit. Several quality assurance programs are in place for claims, including predisbursement reviews based on high-risk factors associated with underlying markets, types of contracts, types of claims, processing systems, etc. Other programs are on a postdisbursement basis, generally using statistical sampling techniques, which cannot be appropriately represented as a percentage of claims. External Audit We permit audits in accordance with the following terms: Upon 45 days’ advance written request; documents relating to Plan Benefit administration services shall be made available to the City for its audit or inspection. The City will designate, with Cigna’s consent, an independent, third-party auditor to conduct the audit. In addition, the City and Cigna will agree upon the date for the audit during regular business hours in a virtual/remote audit environment. The City may audit Cigna's administration of plan benefits as follows: • Claims - A random, statistically valid sample of 225 claims paid. • Appeals - A random sample of up to 35 appeals. • Customer Service - A random sample of up to 35 member calls. • Accumulator/Combined Deductible - A mutually agreed upon scope of up to 30 cases. • Benefit Implementation - Cigna will support the audit for review of benefit setup related to claim processing, based on mutually agreed upon scope and timing. • Medical Cost Containment Program Fees - Medical Cost Containment Program audits are limited to confirmation of fees paid by the client related to the programs in place, and are based on random sampling of up to 25 prepayment program fees and 100 postpayment program fees. If the audit(s) identify any claim adjustments, any such adjustments will be made in accordance with this agreement, and based on actual claims/fees reviewed, and not upon City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 12 statistical projections or extrapolations. Such audits shall be conducted pursuant to the terms of Cigna’s claim audit agreement executed by every party. The agreement forms must be signed before each audit. 6. How do you identify fraudulent claims and how will you notify the entity? Cigna has invested heavily in anti-fraud analytics through a payment integrity vendor and through internal data scientists and supporting software. Cigna has also developed anti-fraud investigative expertise and prepayment intervention capabilities to quickly identify and address the risk of fraud. These integrated capabilities are part of a broader system of claim processing controls that incorporate thousands of claim edits and, depending on specific circumstances, unique skill-based routing of claims to targeted staff (e.g., specialized processors, nurses, coders). While the Special Investigations Unit (SIU) can work with other payment integrity vendors in support of specific client interests, Cigna has already implemented a payment integrity vendor and built cutting-edge capabilities in this area. Cigna's existing capabilities and processes have been developed in a way that an additional supplemental vendor would not be practical. Cigna's Special Investigations Unit (SIU) collaborates with our client management team to alert clients when fraud is suspected (e.g., when a health care provider is purposefully targeting the client's members to facilitate a health care fraud scheme). In addition, the SIU can provide client-level reporting related to fraud and abuse activity; this is available upon request or on a defined schedule (i.e., quarterly or annually). There is no cost associated with standard SIU reporting. 7. Describe the process for identifying and paying claims which may be subject to negotiation. Medical Cigna provides an extensive subrogation/payment program to our clients. We use a recovery vendor to identify potential subrogation cases and to follow up on overpayments flagged by internal audits. There is a $500 minimum threshold for subrogation. To identify subrogation opportunities, the vendor uses an automated analysis of claim data based on a review of ICD diagnosis codes, member treatment costs and demographics, and any related claim matters. When the vendor identifies claims with recovery potential, it opens an electronic file for that case. The vendor uses the Insurance Services Organization database, as well as other methods (e.g., questionnaires, phone calls, court docket searches) to determine whether there is other party liability. If the vendor confirms other party liability, it proceeds to assert recovery rights. When the case is settled, Cigna refunds the gross recovery directly into the claim system at the member level, which in turn credits the City’s account as appropriate. Refunds show as a credit on the account’s monthly check register report. This process helps reduce overall claim costs for the client and the member. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 13 Cigna will continue to perform recovery efforts on subrogation cases following the contract ending. There is no period for discontinuing or closing cases after the contract ends. When Cigna receives a refund for the client and banking is closed, we issue and mail the refund check to the client. A separate subrogation agreement, which is part of the ASO agreement, outlines settlement authority, fee schedule, and other pertinent information related to our ASO clients. The following two provisions protect the plan’s interests for recovering monies: • Conditional Claim - The claim is paid on the condition that the injured party pays us for any proceeds collected from the negligent third party. • Subrogation - The injured party's rights can be transferred to Cigna so we can pursue the third party for payment on our own behalf. Using both provisions together permits Cigna to avoid pending and to pay the claim up front without jeopardizing our right to recover the money in the future. Pharmacy Cigna does not offer its clients electronic COB services for pharmacy claims. In the event a government plan, which includes a Medicare Part D or a Medicaid plan, is secondary to a Cigna-administered commercial benefit plan, Cigna directly reimburses the government plan any amounts the government plan paid in benefits for an enrollee and for which the Cigna-administered commercial benefit plan is responsible. By contrast, Cigna does not remit reimbursement directly to another commercial benefit plan that asserts it was the secondary plan for a given prescription. Cigna only administers direct member reimbursement requests for amounts the enrollee was required to pay to another commercial benefit plan because the other plan asserted the Cigna-administered benefit plan was the primary plan. Upon receipt of the direct member reimbursement request, Cigna reimburses the member for the amount paid to the other benefit plan as if the Cigna- administered plan were the primary plan. Cigna does not offer posttransaction recovery services when a Cigna-administered benefit plan was secondary to another benefit plan. 8. Will there be online access for claim reports by the Entity and Gehring Group? Yes. The City and Gehring Group will continue to have access to monthly financial reports through the employer website. Questionnaire – Implementation and Billing City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 14 1. Please provide a brief description of the implementation process, including requirements and timeline. Not applicable as Cigna is the incumbent carrier. We have provided an Implementation Calendar outline the implementation process and requirements. 2. Please confirm proposer is flexible to modify standard contract language. Confirmed. 3. Please confirm proposer is willing to waive binder payment requirements. As the incumbent carrier, this is not applicable. Binder checks are not required for renewals. 4. Please confirm proposer is willing to accept a self-bill for proposed line(s) of coverage. The City is not currently set up as self-billed with Cigna. We can accommodate self-billing for the ASO medical proposal. The EAP is currently billed per the headcounts provided by the City. 5. What is proposer’s standard billing snapshot date and grace period for payment. The City is set up as Client Driven Remittance for billing and do not receive an invoice. In our system, the snapshot date/print date of the “internal” invoice is set up as the 20th of the prior month. Typically, premiums are due on the 1st day of the coverage period, with a grace period for Cigna to receive payment by the last day of the coverage period. However, the City currently have a 30 day deferral in place, which means the grace period is extended an extra 30 days. For example, the City’s May 2022 premium will be due by 6-30-2022. Questionnaire – Renewal Planning and Additional Fees 1. Is proposer willing to provide renewal offer at least 180 days prior to renewal effective date? Confirmed. 2. Are any of the rates proposed contingent on any additional information? If so, please disclose. No, the proposed rates are not contingent on any additional information. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 15 3. What additional services are available and at what cost? We are dedicated to improving the health, well-being, and peace of mind of those we serve. Our wellness programs are of primary importance in helping us achieve that goal. We provide a variety of complimentary wellness programs. These wellness products and services include the following: • internally developed, gamified health assessment • interactive digital engagement tools • a 24-hour health information line/audio library • user-friendly member website and mobile app • discount amenity program • promotional tools and wellness campaigns • educational maternity materials/services • preventive wellness reminders We will also continue to provide the City with the following additional wellness programs: • phone-based health coaching; • online and phone-based lifestyle management programs; • phone-based maternity program; • incentive management. The City will continue to benefit from our specialized Smart Support customer service team, exclusively designed to help local government and education members balance a healthy lifestyle with health care costs. Additionally, the City can choose to implement our One Guide member advocacy service as an optional buy up at $3.50 PEPM. The central mission of our One Guide solution, which includes the One Guide Smart Support service team, is to provide a more personalized, proactive, and consultative experience, by phone and online, to our members. This solution also combines human interaction with One Guide personal guides and technical support through our proprietary digital tools so members have quick, convenient access to personal coverage information and can engage in the way they prefer. The One Guide advocacy solution is powered by the following: • High-Performing Member-Facing Staff - Members receive support from our dedicated and specialized team of personal guides that provide support ranging from medical case management and health coaching to behavioral programs and pharmacy support. • OneView Intelligent Agent Desktop - OneView integrates information from multiple applications (e.g., our clinical systems) onto a single screen, enabling personal guides to access pharmacy locations, eligibility information, claim processing, and status and coverage information in real time. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 16 • Personalized Opportunities to Engage - In combination with OneView, our Next Best Actions feature helps personal guides offer members relevant and valuable health care opportunities. • Exceptional Service - Through enhanced training and sustainment programs, personal guides provide members a service experience characterized by empathetic close listening, rapport building, and problem solving. These guides take ownership of member issues by researching complex issues and coordinating with internal and external partners to lighten member’s administrative burden. • Multichannel Interactive Modalities - Members can connect with us digitally, over the phone, and face-to-face, through inbound or outbound contact. And to make sure our members can reach us whenever and however they need us, we keep innovating, with plans to expand live chat functionality. • Integrated Digital Capabilities - Members can access One Guide’s digital tools to discover health insights, look up claims, or find a nearby in-network specialist using our geolocation capabilities, all seamlessly included in the myCigna app and website. And we are continuing to redesign One Guide’s digital experience to help members find what they need more quickly and easily. 4. Would you allow a grace period after the due date of 45 days for payment of an invoice? Yes. 5. Please confirm any bundling discounts you are offering here. Integration discounts are already included in the City’s current financial offering. Questionnaire – Enrollment & Implementation Technology 1. Does your company (or third-party) process electronic eligibility files via automation or are manual steps necessary? If manual steps are required to process files, please explain this process and impact on processing time. Yes, we process electronic eligibility files via automation. We process each incoming automated eligibility file through an edit program, comparing it to the existing data in our eligibility system to identify transactions that took place since the last update cycle. If the results meet established parameters, we update the file using a batch process. 2. Does your company outsource the processing of electronic eligibility to a third-party? If so, please provide company name. No. Cigna processes electronic eligibility internally without the assistance of a third-party. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 17 3. Please specify if your company (or third-party) accepts the HIPAA 834 5010 file layout as well as all other file layouts accepted for automated enrollment. Please provide applicable coding supplements and other applicable file specification documents. Yes, our standard EDT package layout options include our proprietary automated client eligibility format or electronic data interchange (EDI) HIPAA 834 formats; development of eligibility files in either of our standard formats is included at no additional charge. Clients that elect to provide automated eligibility can utilize electronic data transmission (EDT) to submit EDT files on a weekly, biweekly, monthly, or semimonthly basis. We accept eligibility information in the ANSI 834 format, a client-defined format that contains the necessary data elements, or our proprietary format. There is no additional charge for Cigna to receive the ANSI 834 format or our proprietary format. Files should be in American Standard Code for Information Interchange (ASCII) text and be submitted via electronic data transfer (EDT). There is an additional fee for a nonstandard format. Our preferred method of receiving eligibility files is through EDT. We evaluate each client's enrollment information individually based on plan design and reporting needs. Eligibility transmissions made in the preferred 834 format must comply with SNIP levels 1-4 format rules. An alternative layout without a compliance check is Cigna's standard automated client eligibility file layout. 4. What is your company's (or third-party's) standard processing time for electronic eligibility to be updated in all applicable internal systems (eligibility/claims/billing/etc.)? If time varies, please specify for each system. We process eligibility quickly and effectively via a variety of methods to help our clients keep files up to date. The timing required to complete eligibility file updates varies by transfer method. We generally process eligibility updates within five business days from the date we receive total eligibility data. Other times include the following: • automated files updated within two business days, not counting the day of receipt • enrollment maintenance tool (EMT) updates made in real time • manual updates made within five business days of receipt • emailed files updated within two business days of receipt Our central eligibility database updates our claim processing system daily to maintain accurate and up-to-date records. As we feed eligibility data into the eligibility system, we monitor accuracy and congruency to plan structure and then distribute it to other areas, including claim processing. Our eligibility systems feed finalized updates to our medical claim systems within a few hours. Nonmedical claim systems receive eligibility updates via an overnight feed. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 18 Furthermore, our Cigna accounts receivable and billing system is fully integrated with our eligibility system. As we process eligibility-related changes in the system, they systematically generate to the accounts receivable and billing system throughout the business day. In addition, the City can use our online enrollment maintenance tool (EMT) to update eligibility in real time. There is no fee for updating eligibility via our client website. 5. Will your company (or third-party) provide confirmation notification to the group when files are processed? Please provide details related to this notification process (email, requirement of group log into company website, etc.) Yes. If requested, our system sends automated emails about eligibility files to the City in the following scenarios: • edit reports published • eligibility file received • file canceled • file updated • file held for review • delinquent file We will verify the number of records received upon request. Cigna considers the cancel date to be the last day of coverage. 6. Please provide implementation time (in days) for initial set-up of automated enrollment (electronic eligibility) of an established group with your company. The City currently provides Cigna with an automated eligibility file. As the incumbent carrier, no implementation time is needed. 7. Please provide implementation time (in days) for initial set-up of automated enrollment (electronic eligibility) of a new group with your company. Cigna is pleased that we currently provide medical, pharmacy, dental and EAP coverage to the City. Maintaining your coverage with Cigna would not require a complex implementation process since we are the incumbent carrier. If we are fortunate enough to add additional membership or if the City chooses to make plan changes, then we will provide detailed implementation support coordinated by your current implementation manager. We will carry out any changes to the plan design with the same attention to detail as the initial implementation and provide timing for those changes within the City’s implementation calendar. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 19 8. Please provide set-up time needed for changes to file structure, plans, funding strategy, platform changes for an established group with your company. What alternative options does your company provide to receive enrollment should these changes cause delay in set- up of the EDI process? The renewal set-up time needed for changes to file structure, plans, funding strategy, or platform changes for an established client group with Cigna varies depending upon the details of the client's existing elections and which components are being updated. For complex or highly customized cases with many changes, we may need between 90-120 days to implement the changes. For simple updates, we can typically implement automated eligibility clients within 60-90 days from the date the contract is awarded. Your account management team would be happy to discuss any additional questions you may have on this topic. Please note as Cigna is the incumbent medical, pharmacy, EAP and dental plan administrator and the City already provides Cigna with an automated eligibility file, no additional time is needed to set-up the EDI process. For an established client group with Cigna (other than the City) who is currently utilizing manual eligibility and wishes to begin using automated eligibility, renewal activities, even those that are complex or highly customized, do not typically cause delays in setting up the EDI process on Cigna's end. However, if a client prefers to delay set-up of the EDI process for any reason, Cigna can accept eligibility files manually in the interim. We offer the following standard manual for clients to establish and maintain manual eligibility: • Internet-Based Enrollment Maintenance Tool - Clients submit and view real-time eligibility or reporting information via the enrollment maintenance tool on our client website. This method can be used in conjunction with either automated eligibility or manual eligibility. • Manual Eligibility - Clients use paper enrollment forms or the standard eligibility spreadsheet (also called the SES Excel spreadsheet) for open enrollment and ongoing maintenance updates. 9. Please provide file testing time frame (in days) for initial set-up and structure changes. The City currently provides Cigna with an automated eligibility file. As the incumbent carrier, no testing time for initial set-up and structure is needed. 10. Please provide the standard time frame required to process files, generate, and mail member ID cards. What options does the group have if ID card delivery is delayed beyond the plan effective date? Members will receive ID cards via USPS first-class mail approximately 7-10 business days after the eligibility data provided by the City has been accepted and processed. Upon the completion of loading eligibility into Cigna systems, temporary ID cards are immediately City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 20 available through our member website, myCigna, and on mobile-enabled devices through our myCigna mobile app. Combined with robust, regular communication between our implementation team and our clients, our implementation and renewal timelines are comprehensive and provide detailed information and timeframes, customized to each client's unique circumstances, which indicate the due dates of each task to help keep both parties on track to prevent concerns, such as delayed ID card delivery. In the unlikely event that ID card delivery would be delayed beyond the plan effective date, our account management and implementation team would work with the City to discuss alternative solutions available to ensure plan continuity so that your employees' access to care would not be compromised. Questionnaire – Medical 1. Please provide a Medical Geo Access report that illustrates the number of: a. 1 Hospital within 10 miles b. 2 PCPs & Pediatricians within 10 miles c. 2 OBs/Gyns, within 10 miles d. 2 Specialists within 10 miles (excluding OBs/Gyns) e. 2 Urgent Care Centers within 10 miles The report format should include a breakdown by employee city of residence with the number of employees in that location and the number of providers servicing that location. The report should also include reporting on the number and location of employees who do not meet the above criteria. Please refer to the Network Information section of this proposal for the requested Geo Acess report. 2. Please confirm average discounts for the geographic area represented in employee/member census as follows: Please provide this information for the following counties in order: Pinellas County, Hillsborough County, Pasco County, Manatee County, Hernando County. Charge Type Pinellas County Hillsborough County Pasco County Manatee County Hernando County Location(1) 67.6% 66.3% 66.9% 69.7% 67.8% Doctors 63.9% 62.1% 63.2% 64.0% 64.4% Urgent Care Centers(2) 64.7% 60.5% 60.5% 65.0% 62.4% Out-Patient Hospital 72.7% 72.8% 72.6% 75.6% 72.7% City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 21 In-Patient Hospital 62.7% 58.3% 60.6% 65.7% 63.0% All Others 67.7% 66.4% 67.0% 69.8% 67.8% (1) Cigna calculates discounts using a standard definition that captures only savings directly resulting from provider contracting. The standard discount formula is: discount = 1-(allowed amount/eligible amount). The eligible amount, also known as the covered amount, is the total amount billed by the provider minus any non-covered expenses (such as duplicate claims, non-medically necessary expenses, etc.). The allowable amount is defined as the eligible amount minus the negotiated provider discount. (2) Cigna does not calculate discounts based on Urgent Care. The discount provided under the Urgent Care category represents an overall (outpatient, inpatient, and physician) discount. 3. Please identify proposed provider network. The proposed provider network is an Open Access Plus (OAP) plan. 4. For bidders not proposing national network coverage, please describe available access for out-of-state residents (retirees and/or dependents of covered participants). Cigna's proposal includes our national OAP network; as such, this is inapplicable. 5. Is proposer willing to provide performance guarantees for your network discounting? If so, please include details. Yes, we are including a Discount Guarantee as outlined in the Performance Guarantee Client Summary. Please refer to the Discount Guarantee proposal for the details. 6. Please confirm requirements for coordination with Medicare for both active employees and their dependents, as well as retired employees and their dependents. Cigna complies with the Medicare secondary payer rules when coordinating with Medicare. Under the Medicare COB provision, the medical fee-for-service (FFS) beneficiary can go to any health care provider who accepts Medicare. Medicare pays its share, and the beneficiary pays his or her share (coinsurance). A client-sponsored group plan may provide secondary coverage. 7. Each proposer must confirm that they will provide the following reports upon request (possibly quarterly) by the Entity or its Agent of Record: a. Large Claimants (over $25,000) inclusive of gender, plan, diagnosis, last date of service, prognosis and if the claimant City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 22 remains covered on the plan. b. Utilization reports by diagnosis, place of service, employee vs. dependent costs. c. Monthly paid claims. Confirmed. 8. Are you willing to conduct face-to-face meetings annually (including medical/pharmacy director and financial analyst support) with the client to discuss financial and program enhancement/cost containment ideas that will assist the client in benefit design strategy, and will not necessarily be focused on plan design coverage reductions? Yes. 9. Are you willing to waive the actively at work, dependent non-confinement limitation provisions for all currently enrolled individuals on medical? Yes. We waive every actively-at-work provision on the original group, provided the employees had insurance under the previous plan. Absences due to health-related reasons cannot apply to actively at work. In accordance with the Affordable Care Act (ACA), Cigna plans do not contain a preexisting condition limitation clause unless the plan is exempt from ACA and wishes to apply it. 10. Please list and describe your Disease Management programs that are included in proposal. The City’s employees and dependents will continue to benefit from our innovative chronic condition coaching model, Your Health First®. By taking a broad approach to helping members manage chronic health conditions, Your Health First addresses the health of the whole person. Supported by evidence-based medical guidelines and influential behavioral techniques, our health coaches help members manage every aspect of their personal health, including adhering to medications, understanding and managing risk factors, and maintaining up-to-date screenings. Your Health First uses outreach to address the most prevalent conditions: heart disease, coronary artery disease, angina, congestive heart failure (CHF), acute myocardial infarction, peripheral arterial disease, asthma, COPD (emphysema and bronchitis), diabetes (types 1 and 2), metabolic syndrome/weight complications, osteoarthritis, low back pain, anxiety, bipolar disorder, and depression. We include anxiety, bipolar disorder, and depression because we understand the importance of the mind-body connection when providing services to members with both medical and behavioral chronic conditions. We also support inbound calls and comorbid conditions through this model. We use multiple data sources integrated by Health Matters Score-a single, proprietary analytic tool-to identify members with chronic conditions at higher risk for near-term and future high claim costs. The tool reflects factors such as condition, severity, progression, behavior, and modifiability, as well as an apparent preference for a phone call modality. We City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 23 target those members for phone-based coaching. We reach out to those identified as lower risk and/or to those who have an apparent preference for digital engagement by letter and/or email to encourage engagement in the program's self-guided online resources. Outreach reinforces the availability of online chronic condition programs, tools, and resources, as well as the enrollment process. By offering both phone-based and online coaching models, we can provide support in the modality preferred by each identified member while increasing overall engagement in the program. We train Your Health First health coaches in the Cigna CARE Coaching® model that features collaborative, affirming, respectful, and empowering coaching. Cigna CARE Coaching is a foundational approach that addresses a variety of medical, behavioral, and lifestyle conditions. Before registering for the Cigna CARE Coaching training, health coaches complete two courses that address behavior coaching. Each health coach then completes a weeklong training course that incorporates features of various proven behavior change models. Using this coaching approach, health coaches assist members with setting specific, attainable goals to help them improve their health. Achievement of these goals motivates members to set new goals that will support them as they continue their journey toward better health. In addition to coaching for chronic conditions and in support of working with the whole person, Your Health First coaching for members identified with chronic conditions includes health and wellness coaching, treatment decision support, gaps in care coaching, lifestyle management coaching for weight management, stress management, and tobacco cessation, and preadmission and postdischarge outreach for hospitalized members. In summary, our dedicated health coaches focus on each person's unique health needs, preferences, and goals. The health coach's one-on-one approach creates stronger relationships, establishes trust, and drives higher engagement. Combining clinical expertise, evidence-based practices, and extensive experience, our multidisciplinary health coaches manage health to start behavior change. Specifically, they help members • recognize worsening symptoms and know when to see a doctor; • establish questions to discuss with their doctors; • understand the importance of following doctors’ orders; • develop healthy habits related to nutrition, sleep, exercise, weight, tobacco, and stress; • prepare for hospital admissions or recovery after hospital stays; and • make educated decisions about treatment support. 11. Please list and describe Utilization Management programs included in proposal and other available options, if applicable. We will continue to offer the City our Health Matters Care Management Preferred medical management program. This program includes utilization management of inpatient and selected outpatient services, inpatient case management (concurrent stay review), and City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 24 medical case management, including several specialty case management programs. Our program allows us to • find members early and proactively and engage them in our programs; • personalize the experience to each member because everyone’s needs are different; • connect members to the right resources for their diagnosis and personal situation; • help members find and use quality, cost-effective care; and • approach members consultatively to better understand their condition and treatment options. Through our medical management services we remain dedicated to transitioning care to the most cost-effective and medically effective setting. An important component of the medical management model is our precertification process that we use to move patients from an inpatient to an outpatient setting when clinically appropriate according to evidence-based medical guidelines. In addition, after a medical procedure or emergent admission, a member may be kept for observation on an outpatient basis for up to 23 hours. After 24 hours, if the attending health care provider does not observe sufficient recovery, the member is admitted on an inpatient basis. As soon as the attending provider notifies us, the admission is again subject to our precertification process. 12. Please confirm dependent child(ren) eligibility. Cigna will administer the plan based upon the eligibility criteria determined and data feed provided by the City. Cigna does not verify a dependent's age, student, or disabled status. 13. Please confirm proposer has included telemedicine benefit in medical quote. Confirmed. The City’s employees and dependents will continue to have access to our virtual care portfolio that includes services offered through our network health care providers and partnership with MDLIVE (a Cigna affiliate). We have intentionally built virtual care services into all of our network solutions with multiple access points to meet our members’ needs with no additional administrative fee. Our delivery channel supports a wide breadth of services, including minor medical conditions, primary care (wellness screenings and routine care), more complex services like chronic care management, and behavioral care. 14. How do you handle transition of care for members currently undergoing treatment or have existing relationships with the incumbent carrier’s network providers? This is not applicable as Cigna is the incumbent provider. 15. Self-Insured: Provide recommended premium equivalents for the current plan designs shown in the medical benefit response form section. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 25 Confirmed. We have provided the recommended premium equivalents for the current plan designs shown in the medical benefit response form section. 16. Self-Insured: Please confirm if medical ASO quote is contingent upon bundled Stop Loss and/or PBM administration. If so, please confirm what is required to be attached and/or pricing differential without bundled administration. Our ASO proposal is contingent upon bundled Pharmacy and Stop Loss. If Pharmacy is carved- out then the ASO admin fee will increase by $10.00 PEPM. In addition, direct billed charges will apply for Open Refill Transfer and Prior Authorization files. For accounts with medical and Cigna's Disease Management programs, there are additional costs to implement and maintain the Pharmacy carve out intake process. It is a one-time set-up fee of $6,000 and a monthly maintenance fee of $750. 17. Self-Insured: Is your company willing to provide administrative fee guarantee? If so, please provide the details of your guarantee. Yes, our ASO proposal includes a flat fee guarantee for 60 months from 1/1/2023 – 12/31/2027. 18. Please confirm you provided a response to the medical provider network disruption report indicating which of those medical providers are in or out of your proposed network. Confirmed. 19. Please confirm you provided a response to the prescription drug disruption report indicating which Pharmacy benefit tier each of the listed drugs is covered under or if they are not included in your formulary. Confirmed. 20. Please confirm the additional funds included in your proposal here including wellness funds, on-site wellness representative fund, employee wellness center fund, discretionary funds, or any other funds. Cigna's proposal will continue to provide funds for: • Wellness Fund – Annual fund at $50,000 • On-Site Wellness Representative Subsidy – We are offering the City the option to receive this fund as a credit to their ASO fee or as a direct payment. • Our proposal will continue to include subsidies for data files, enrollment system, EAP premium, COBRA services and staffing overages at the wellness center. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 26 • Cigna is pleased to include a new one-time $200,000 discretionary fund. The City has the discretion to use this fund to benefit all plan participants or as a premium holiday for their ASO fees or Stop Loss premium. *These funds are regulated by external agencies and required to be used in accordance with Cigna's Optional Services Policy. All fund expenses must be made available to and benefit all plan participants. 21. Is proposer willing to provide performance guarantees around Rx rebates? If so, please include details. Although not a performance guarantee that we currently offer, Cigna will pay annual rebates within 90 days of calendar year-end (i.e., not based on policy/plan year). Our Rx rebate sharing terms include a minimum guarantee per brand script, please refer to Exhibit III – Pharmacy Benefits Management Response Form for the details. 22. Please confirm your medical insurance proposal is submitted net of broker commissions. Confirmed. Questionnaire – Stop Loss 1. Please confirm proposed quote is firm. If not, please provide details as to why. Confirmed. Cigna's proposed financials are firm. 2. Please confirm proposed quote contract terms. Confirmed. We have provided the requested contract basis of 12/36. 3. Please confirm proposal does not include lasers. Confirmed. Our stop loss proposal does not include lasers. 4. Please confirm proposer’s process for inclusion of lasers, if applicable, at renewal. We recognize that clients have different levels of risk tolerance. Risk-averse clients can choose not to laser members. For clients who are comfortable accepting the risk, lasering is available with an accompanying rate adjustment. 5. Please detail data requirements in order to process reimbursements. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 27 When a claimant reaches the individual pooling point, we continue to draw claims from the ASO bank account and pay the client through a credit to that account. We display this as an ISL refund (negative refund) on the ASO worksheet. Our expedited service triggers automatically on reimbursements in excess of $150,000, ensuring settlement to the client's account before the health care provider payment is withdrawn or on the same day in most cases. Our general service for reimbursements up to $150,000 also offers quick turnaround, with 93 percent of claims paid within 48 hours and 99 percent within 5 days. 6. What is the period for reimbursements once the claim information is submitted for payment? Do you offer Advanced Funding on claims reimbursements at no cost to the client? We do not provide advanced funding of claims. Primarily, third-party carriers use advanced funding because of the time lag inherent in the claim payment process when stop loss coverage is not placed with the medical carrier. Since our stop loss is in-house, reimbursements are triggered automatically, feeding directly from our medical claims payment systems to our stop loss reimbursement systems. Our expedited service triggers automatically on reimbursements in excess of $150,000, ensuring settlement to the client's account before the health care provider payment is withdrawn or on the same day, in most cases. Our general service for reimbursements up to $150,000 also offers quick turnaround, with 93 percent of claims paid within 48 hours and 99 percent within five days. 7. Please confirm that proposer will base stop loss coverage reimbursements on the ‘Eligible Expenses’ as defined by the medical ASO plan document. Our integrated stop loss coverage options fully align with our medical and specialty offerings to provide extensive risk protection. When we administer both medical and stop loss coverage, we have common claim payment and medical management protocols that govern medical claim payments and stop loss claim reimbursements. Because of this, we do not require reporting, separate claim filing, or notification. 8. Does proposal exclude any member population included in census? No, our stop loss proposal covers the population that is also covered under Cigna's medical benefits. 9. If proposer is awarded the Stop Loss insurance contract, please confirm if policy is guaranteed renewable. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 28 Confirmed. Cigna's ISL contract is guaranteed renewable. 10. How many months of current year experience are required to offer a firm renewal? Cigna requires data for the last twelve months. 11. Upon underwriting approval, does proposer offer a maximum renewal rate cap on specific rates? The proposed stop loss rate is guaranteed for 12 months from 1/1/2023 – 12/31/2023. 12. Please confirm if your stop loss proposal matches the City’s current ISL layout ($250k ISL/$350k ISL with 50% cost share). If you are unable to quote this option please confirm you are quoting a $300k ISL. Confirmed. Our stop loss proposal matches the City’s current ISL layout ($250k ISL/$350k ISL with 50% cost share). 13. Please confirm your stop loss proposal does not include aggregate stop loss coverage. Confirmed. Questionnaire – Wellness 1. Please disclose the name of your proposed wellness program and any wellness funds you are offering the City. We are offering a $50,000 Wellness Fund with our proposal. 2. Did proposer include the criteria associated with how the Entity can use the wellness funds? Yes. Wellness funds are provided by Cigna to help to set the foundation for driving behavior change and empowering employees to make better choices leading toward a culture of health improvement. The fund assists the employer in achieving their health management plan health improvement goals. The fund can be used for: • Onsite Biometric Screenings • Health Education related On-Site Classes • Health Awareness Communications • Health Seminar Speakers • Activity and Challenge Programs Related to Wellness City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 29 • Awards for Wellness Program Participation* *The fund cannot be used to give a cash reward to an individual and must benefit all plan participants. 3. Are there any additional costs to the Entity or employees for participation in your wellness programs or services? No. We provide a variety of complimentary wellness programs. These wellness offerings include the following: • internally developed, gamified health assessment • interactive digital engagement tools • a 24-hour health information line/audio library • user-friendly member website (mobile enabled) • discount amenity program • promotional tools and wellness campaigns • educational maternity materials/services • preventive wellness reminders 4. Will the account team assigned include a designated wellness coordinator? If so, which wellness services will be included? Yes. Maria Ardolino is your designated engagement consultant who supports the City in the development of an overall well-being strategy to target key initiatives and communications to increase participation, improve health, and lower total medical costs. Maria handles the execution of the well-being plan, including open enrollment, to ensure successful implementation and desired results. In addition, Leo Garrison serves as the City’s dedicated Onsite Well-Being Coordinator. Leo works closely with the Cigna team alongside the City in executing the City of Clearwater’s health management goals. His primary focus is health promotion and he will continue to execute the appropriate delivery and coordination of wellness programs including event scheduling and community and vendor programs. 5. Does your company offer rate discounts on the proposed programs, in dollars or percent, to employer groups who implement an active, participatory Wellness Program? If so, please describe the discount model amount and requirements. Yes. One of employers' biggest challenges is motivating employees and their families to participate in health and education programs. We designed our MotivateMe® incentive program to meet this challenge; it provides a variety of milestones that encourages members to participate and rewards them for taking actions to improve their health. This user-friendly City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 30 program enables clients to customize an incentive program to meet their specific goals and is available as a buy-up option. Through MotivateMe, clients can offer incentives for a variety of activities: • health assessment completion • client-defined physical activity • biometric screenings/outcomes • phone-based health and wellness coaching • online coaching programs • general weight or health management • cost and quality goals • specialty pharmacy steerage goals • claim-verified preventive care (applies to medical only) • self-reported preventive care (applies to nonmedical only) • custom goal capabilities This internally provided, single-platform incentive program integrates seamlessly into a health and wellness program. Members can access their incentive information on myCigna, and clients can easily track utilization online. Incentive information is also available to our customer service staff and health coaches, and our staff is able to discuss available incentive opportunities with members; this results in a superior customer service experience and increased member participation. 6. Does your wellness program provide a proactive health education and improvement program for those with a chronic condition? Yes. Your Health First® chronic condition coaching model takes a broad approach to helping members manage chronic health conditions. Your Health First addresses the health of the whole person, rather than focusing on a single disease that triggers participation. Supported by evidence-based medical guidelines and influential behavioral techniques, our health coaches help members manage every aspect of their personal health, including adhering to medications, understanding and managing risk factors, and maintaining up-to-date screenings. Your Health First uses outreach to address the most prevalent conditions: heart disease, coronary artery disease, angina, congestive heart failure (CHF), acute myocardial infarction, peripheral arterial disease, asthma, COPD (emphysema and bronchitis), diabetes (types 1 and 2), metabolic syndrome/weight complications, osteoarthritis, low back pain, anxiety, bipolar disorder, and depression. We include anxiety, bipolar disorder, and depression because we understand the importance of the mind-body connection when providing services to members with both medical and behavioral chronic conditions. We also support inbound calls and comorbid conditions through this model. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 31 We use multiple data sources integrated by Health Matters Score—a single, proprietary analytic tool—to identify members with chronic conditions at higher risk for near-term and future high claim costs. The tool reflects factors such as condition, severity, progression, behavior, and modifiability, as well as an apparent preference for a phone call modality. We target those members for phone-based coaching. We reach out to those identified as lower risk and/or to those who have an apparent preference for digital engagement by letter and/or email to encourage engagement in the program’s self-guided online resources. Outreach reinforces the availability of online chronic condition programs, tools, and resources, as well as the enrollment process. By offering both phone-based and online coaching models, we can provide support in the modality preferred by each identified member while increasing overall engagement in the program. We train Your Health First health coaches in the Cigna CARE Coaching® model that features collaborative, affirming, respectful, and empowering coaching. Cigna CARE Coaching is a foundational approach that addresses a variety of medical, behavioral, and lifestyle conditions. Before registering for the Cigna CARE Coaching training, health coaches complete two courses that address behavior coaching. Each health coach then completes a weeklong training course that incorporates features of various proven behavior change models. Using this coaching approach, health coaches assist members with setting specific, attainable goals to help them improve their health. Achievement of these goals motivates members to set new goals that will support them as they continue their journey toward better health. In addition to coaching for chronic conditions and in support of working with the whole person, Your Health First coaching for members identified with chronic conditions includes health and wellness coaching, treatment decision support, gaps-in-care coaching, and lifestyle management coaching for weight management, stress management, and tobacco cessation. 7. Does your wellness program utilize behavioral coaching principles and evidence-based medicine guidelines to optimize self-management skills to foster sustained health improvement? Yes. Wellness coaches use Dr. James Prochaska’s readiness-to-change model as they assess, engage, and educate participants. The following key concepts promote healthy behavior change: • Stages of Change and the Transtheoretical Model - This model, developed by Dr. Prochaska and colleagues, is the basis for developing effective interventions to promote behavioral change. The central organizing construct is the Stages of Change model. The approach focuses on decision making and involves emotions, cognition, and behavior. • Motivational Interviewing - Developed by William R. Miller and Stephen Rollnick, this approach enhances intrinsic motivation for change by helping individuals explore and resolve ambivalence. City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 32 • Cognitive Behavioral Modification - An empirically supported treatment that focuses on maladaptive thinking patterns and the underlying beliefs, cognitive behavioral modification is based on the idea that how we think (cognition) determines how we feel (emotion) and how we act (behavior). • Cigna CARE Coaching® Model - Developed by Cigna’s Coach Development Center, this model uses the following five core concepts: o determine what is important to participants based on their own perspective o assist participants in identifying and clarifying goals o understand participants’ unique and personal motivators for reaching their goals o assist participants in developing plans with specific actions that make sense to them and that they believe will work for them o provide support and encouragement during the change process as participants carry out their plans The Cigna CARE Coaching® model-featuring collaborative, affirmative, respectful, and empowering coaching-helps members who are experiencing a variety of medical, behavioral, and lifestyle conditions. The model is adaptable to unique characteristics, including diverse ethnic groups, regional areas, cultural groups, and socioeconomic levels. The member's current needs and the lifestyle changes that the member aims to achieve and sustain determine the coaching techniques applied. Cigna's clinical professionals employ a combination of motivational interviewing, readiness assessment, and behavioral modification techniques during coaching engagements. Coaches identify and engage members who demonstrate at least one targeted at-risk health condition or behavior to help them improve their health. Our worksite health coaches provide: • personalized support that influences, educates, and motivates people to overcome barriers to change and achieve improved health; • coaching customized by intensity, modality, and duration; and • a proactive approach to health risk reduction. Internally developed by Cigna and used by patient-facing staff, the Cigna CARE Coaching model provides a consistent approach to helping those we serve make informed health decisions to positively improve their health, well-being, and peace of mind. Our patient- directed philosophy creates more confident consumers and navigators of the health care system. Furthermore, health coaches use the Patient Health Questionnaire 2 (PHQ-2) to assess for possible behavioral health issues. The standard requirement is that health coaches administer this screening by at least the third coaching session with a member (earlier when the health coach determines a need to do so during the first or second session). When there is a positive response to this assessment and with the member’s permission, the health coach refers this information to a behavioral health specialist who administers the Patient Health Questionnaire 9 (PHQ-9) assessment for depression, anxiety, and stress. If a member screens City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 33 positive for depression symptoms and is interested in receiving support, a licensed behavioral clinician will actively coach the member. Behavioral health clinicians may also use the Generalized Anxiety Disorder Assessment (GAD) to further assess for depression, anxiety, and stress. They also use the CAGE-AID tool to screen for possible alcohol and other drug use issues. 8. Does your wellness program include: a. Chronic condition-specific coaching? b. Pre- and post-discharge calls? c. Lifestyle management coaching: stress, weight management, and tobacco cessation? d. Treatment decision support and coaching? a. Yes. Our Your Health First® chronic condition coaching model takes a broad approach to helping members manage chronic health conditions. Your Health First addresses the health of the whole person, rather than focusing on a single disease that triggers participation. Supported by evidence-based medical guidelines and influential behavioral techniques, our health coaches help members manage every aspect of their personal health, including adhering to medications, understanding and managing risk factors, and maintaining up-to- date screenings. Your Health First uses outreach to address the most prevalent conditions: heart disease, coronary artery disease, angina, congestive heart failure (CHF), acute myocardial infarction, peripheral arterial disease, asthma, COPD (emphysema and bronchitis), diabetes (types 1 and 2), metabolic syndrome/weight complications, osteoarthritis, low back pain, anxiety, bipolar disorder, and depression. We include anxiety, bipolar disorder, and depression because we understand the importance of the mind-body connection when providing services to members with both medical and behavioral chronic conditions. We also support inbound calls and comorbid conditions through this model. We use multiple data sources integrated by Health Matters Score-a single, proprietary analytic tool-to identify members with chronic conditions at higher risk for near-term and future high claim costs. The tool reflects factors such as condition, severity, progression, behavior, and modifiability, as well as an apparent preference for a phone call modality. We target those members for phone-based coaching. We reach out to those identified as lower risk and/or to those who have an apparent preference for digital engagement by letter and/or email to encourage engagement in the program's self-guided online resources. Outreach reinforces the availability of online chronic condition programs, tools, and resources, as well as the enrollment process. By offering both phone-based and online coaching models, we can provide support in the modality preferred by each identified member while increasing overall engagement in the program. We train Your Health First health coaches in the Cigna CARE Coaching® model that features collaborative, affirming, respectful, and empowering coaching. Cigna CARE Coaching is a foundational approach that addresses a variety of medical, behavioral, and lifestyle conditions. Before registering for the Cigna CARE Coaching training, health coaches complete two courses that address behavior coaching. Each health coach then completes a weeklong City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 34 training course that incorporates features of various proven behavior change models. Using this coaching approach, health coaches assist members with setting specific, attainable goals to help them improve their health. Achievement of these goals motivates members to set new goals that will support them as they continue their journey toward better health. In addition to coaching for chronic conditions and in support of working with the whole person, Your Health First coaching for members identified with chronic conditions includes health and wellness coaching, treatment decision support, gaps-in-care coaching, and lifestyle management coaching for weight management, stress management, and tobacco cessation. In summary, our dedicated health coaches focus on each person's unique health needs, preferences, and goals. The health coach's one-on-one approach creates stronger relationships, establishes trust, and drives higher engagement. Combining clinical expertise, evidence-based practices, and extensive experience, our multidisciplinary health coaches manage health to start behavior change. Specifically, they help members • recognize worsening symptoms and know when to see a doctor; • establish questions to discuss with their doctors; • understand the importance of following doctors' orders; • develop healthy habits related to nutrition, sleep, exercise, weight, tobacco, and stress; • prepare for hospital admissions or recovery after hospital stays; and • make educated decisions about treatment options. b. Yes. Preadmission Outreach Notification that someone will be hospitalized with a nonmaternity diagnosis triggers a preadmission outreach call. Once the system creates a precertification for an impending elective admission, it autogenerates a "perform preadmission outreach" activity. The member is added to a systematic work queue of people who are to receive a preadmission outreach call. When notified at least four business days before the planned admission, we attempt to contact the member by phone, generally by placing a minimum of two calls at least 24 hours apart. The purpose of the preadmission outreach call is to assess the member's understanding of the planned procedures as well as the doctor's plan of care. The conversation provides the opportunity to answer questions and assess the member's at-home support system upon discharge. It also engages the member in setting expectations for the hospital stay, including the length of stay. Inpatient Outreach The RN transition specialist uses our daily inpatient census files in combination with our real- time inpatient identification algorithms to identify people who could benefit from either short-term or longer-term case management services. Talking with a member who is City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 35 hospitalized provides the opportunity for the transition specialist to answer the member's questions and provide additional support during the hospitalization. If the member was already involved in a case management program before the hospitalization, the member's case manager normally makes this outreach call. Postdischarge Outreach Helping to Prevent Hospital Readmissions We make postdischarge outreach calls to all members with an authorized overnight hospital stay. We attempt to contact the member by phone shortly after discharge. In addition, we may have already scheduled a follow-up appointment during a preadmission or inpatient advocacy conversation with the member. The postdischarge call allows us to answer questions from the member or a family member, assess progress and compliance with the doctor's treatment plan, problem solve to remove any barriers to treatment plan compliance, and encourage participation in other applicable and available programs. The call focuses on helping to prevent hospital readmissions for the same condition because of, at least in part, a lack of understanding of the disease, lack of compliance with the treatment plan, and/or lack of appropriate follow-up self-care. The conversation also provides an opportunity to encourage participation in appropriate supporting programs, such as case management. c. Yes. We offer lifestyle management programs for weight management, stress management, and tobacco cessation. These programs are available by phone and online. The phone model offers one-to-one contact with a wellness coach who provides personalized support. These dedicated wellness coaches use a motivational interviewing style to help participants choose and complete actions to affect positive change. Coaching sessions, supplemental educational materials, interactive tools, and discounts support participants as they work to change old habits into new, healthier ways of life. For those who prefer to work independently, we offer a secure, convenient, online model. Powered by WebMD, My Health Assistant provides a personalized experience as well as an individualized online plan. Members can access the My Health Assistant online coaching programs through our member website, myCigna. There, they select the health goals they would like to address along with the activities that serve to build habits and lay the foundation for achieving them. The interactive features in My Health Assistant offer additional suggestions on goals and activities based on areas of interest. Participants regularly check in to record their progress online and add or remove goals and activities. Individual lifestyle management programs and their components are listed below. • Weight Management • Stress Management • Tobacco Cessation City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 36 Lifestyle management is supported by active account management, communications, and reporting. d. Yes. Health coaches provide phone-based treatment decision support for members who are facing treatment decisions for specific conditions. These conditions and their potential treatment options are as follows: • back pain acute, chronic, spinal stenosis, herniated disc o medication o physical therapy o surgery • coronary artery disease stable angina o heart catheterization o angioplasty o coronary artery bypass grafting • benign uterine conditions fibroids, abnormal bleeding o medications o minimally invasive procedures o hysterectomy • osteoarthritis of the hip or knee o medications o physical therapy o joint replacement • breast cancer o surgery options o chemotherapy o radiation therapy o reconstruction • prostate cancer o watchful waiting o radiation o surgery No one medical answer is right for all people with these conditions. Several approaches may have the same clinical effectiveness. This coaching supports members making a decision about their own health care by supplying them with evidence-based medical information, identifying their preferences and values, and answering questions about the potential advantages/disadvantages of a specific course of action. Coaching is supported by medically reviewed health information and treatment decision aids, such as videos, DVDs, brochures, and online tools, to help members consider available options. When given decision aids and information as well as the opportunity to include their own preferences and values in the decision-making process, people often choose less invasive procedures. There is often a reduction in medical claims for related services, such as radiology or lab services, as well. A proprietary claim-based predictive model helps us identify members City of Clearwater SECTION VI: Questionnaires RFP No. 26-22 Page 37 for the majority of the treatment decision support conditions; however, members diagnosed with breast cancer or prostate cancer self-refer to the program. City of Clearwater – Request for Proposal – Medical Insurance & Employee Assistance Programs Page 28 of 34 SECTION V: Response Forms Exhibit VII: Other Required Forms EXCEPTIONS / ADDITIONAL MATERIAL / ADDENDA Proposers shall indicate any and all exceptions taken to the provisions or specifications in this solicitation document. Exceptions that surface elsewhere and that do not also appear under this section shall be considered invalid and void and of no contractual significance. Exceptions (mark one): **Special Note – Any material exceptions taken to the City’s Terms and Conditions may render a Proposal non-responsive. No exceptions Exceptions taken (describe--attach additional pages if needed) Additional Materials submitted (mark one): No additional materials have been included with this proposal Additional Materials attached (describe--attach additional pages if needed) Acknowledgement of addenda issued for this solicitation: Prior to submitting a response to this solicitation, it is the vendor’s responsibility to confirm if any addenda have been issued. Addenda Number Initial to acknowledge receipt Vendor Name Date: X 1 Cigna Health and Life Insurance Company (CHLIC) and Evernorth Care Solutions, Inc.May 13, 2022 X Section 4 - A. EAP Renewal Letter Section 4 - B. Performance Guarantee Client Summary Section 4 - C. Discount Guarantee Section 5 - C. Rx Tier Analysis Section 6 - A. City of Clearwater - EAP Agreement City of Clearwater – Request for Proposal – Medical Insurance & Employee Assistance Programs Page 29 of 34 SECTION V: Response Forms Exhibit VII: Other Required Forms Company Legal/Corporate Name: Doing Business As (if different than above): Address: City: State: Zip: - Phone: Fax: E-Mail Address:Website: DUNS # Remit to Address (if different than above): Order from Address (if different from above): Address: Address: City: State: Zip: City: State: Zip: Contact for Questions about this proposal: Name: Fax: Phone: E-Mail Address: Day-to-Day Project Contact (if awarded): Name: Fax: Phone: E-Mail Address: Certified Small Business Certifying Agency: Certified Minority, Woman or Disadvantaged Business Enterprise Certifying Agency: Provide supporting documentation for your certification, if applicable. Dina D'Angelo Dina.D'Angelo@Cigna.com954.790.8152 954.514.6905 Janice Seward 860.902.5606 x1348 860.905.5606 Janice.Seward@Cigna.com So (1) Cigna Health and Life Insurance Company (2) Evernorth Care Solutions, Inc. N/A (1) 900 Cottage Grove Road (2) 1 Express Way (1) Bloomfield (2) St. Louis (1) CT (2) MO (1) 06002 (2) 63121 (1) 831744102 (2) N/A N/A860.226.6000 (1) www.cigna.com (2) www.evernorth.comN/A CHLIC P.O. Box 644546 Pittsburgh PA 15264-4546 N/A 1 IMPORTANT NOTICE: The stop-loss insurance policy in this PDF (the “Policy”) has been validly issued by Cigna Health and Life Insurance Company in the state identified in the Coverage Information section of the Policy (the “Policy Issuance State”) and shall be governed by its laws. For your convenience, the Policy is hereby transmitted electronically to you, as representative of the policyholder, in lieu of physical delivery o f a paper copy of the Policy in the Policy Issuance State. Your receipt of this electronic transmission constitutes official delivery of the Policy in the Policy Issuance State no less than if a paper copy of the Policy were physically delivered at a policyholder address in the Policy Issuance State. If you prefer, a paper copy of the Policy will be delivered to a policyholder address that you identify in the Policy Issuance State . CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-CP(10-15) 2 Stop Loss Policy Based on the application for this policy made by City of Clearwater (herein called the Policyholder) and based on the payment of the premium when due, Cigna agrees to reimburse the Policyholder for Covered Expenses under the terms of this policy. This policy becomes effective at 12:01 a.m. at the Policyholder’s address on the Effective Date shown in the Coverage Information section. All matter printed or written by Cigna on the following pages forms a part of this policy as if recited over the signatures below. This policy is delivered in and is governed by the laws of the jurisdiction shown in the Coverage Information section. In witness thereof, Cigna has caused this policy to be executed at its home office in Bloomfield, Connecticut. Stacie L. Lukasiak, Assistant Secretary CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-TOC(10-15) 3 Table of Contents DEFINITIONS.............................................................................................................. 4 BENEFIT PROVISIONS ............................................................................................... 6 INDIVIDUAL STOP LOSS COVERAGE.................................................................... 6 POLICYHOLDER DUTIES .......................................................................................... 7 EXCLUSIONS .............................................................................................................. 9 OMISSION, CONCEALMENT OR MISREPRESENTATION OF FACT ...................... 10 SUBROGATION AND ACTS OF THIRD PARTIES..................................................... 10 PRIVACY OF INFORMATION .................................................................................. 11 PREMIUMS ............................................................................................................... 12 RIGHT TO CHANGE TERMS OF COVERAGE.......................................................... 13 TERMINATION ......................................................................................................... 14 GENERAL PROVISIONS ........................................................................................... 16 SCHEDULE OF INSURANCE..................................................................................... 18 CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-DEF(10-15) 4 Definitions Actual Claim Payment Actual Claim Payment means a payment made on behalf of the Policyholder for a Covered Person under the terms of the Benefit Plan. A payment is deemed to have been made as of the date the payment instrument is issued by the Claim Administrator. An Actual Claim Payment does not include a claim payment made in error on behalf of a Covered Person. Become Due Become Due is the earliest date upon which: (a) the Policyholder or the Claim Administrator has received due proof of loss for which a claim is made under the terms of the Benefit Plan, provided such loss is covered under this policy as a Covered Expense; and (b) an Actual Claim Payment has been made. Benefit Plan or Plan Benefit Plan or Plan means the Policyholder’s medical benefits and/or other health benefits applicable to either the Individual Stop Loss benefit and/or the Aggregate Stop Loss benefit as uniquely specified for each benefit in the Schedule of Insurance. Cigna’s Maximum Liability Cigna’s Maximum Liability is the largest amount that Cigna will be responsible for according to the terms of the policy. Claim Administrator Claim Administrator means Cigna or an entity approved by Cigna, which approval shall not be unreasonably withheld, to provide administrative services and to pay claims for the Policyholder’s Benefit Plan. Covered Expenses Covered Expenses for a Policy Year are expenses made under the Benefit Plan that are reimbursable under this policy based on the criteria specified in the Schedule of Insurance. Covered Person Covered Person means a person who is enrolled for coverage and meets the eligibility requirements set forth in the Benefit Plan. Effective Date Effective Date means the date on which coverage begins under this agreement. High Risk Individual High Risk Individual means a Covered Person whose claims under the Benefit Plan are expected to exceed the Individual Stop Loss Limit. For such person(s), a separate Individual Stop Loss Limit for High Risk Individuals is applicable, or such person may be excluded from coverage under this policy. Incurred Incurred means the date on which the supply is obtained or the service is rendered to a Covered Person under the Benefit Plan. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-DEF(10-15) 5 Individual Stop Loss Limit Individual Stop Loss Limit means the specific dollar amount of Covered Expenses paid by the Policyholder for each Covered Person during each Policy Year, as set forth in the Schedule of Insurance. If coverage is terminated during any Policy Year, the Individual Stop Loss Limit will be the same as if the coverage had remained in effect for the entire Policy Year. Individual Stop Loss Limit for High Risk Individuals Individual Stop Loss Limit for High Risk Individuals means the specific dollar amount of Covered Expenses paid by the Policyholder for each High Risk Individual during each Policy Year, as set forth in the Schedule of Insurance. If coverage is terminated during any Policy Year, the Individual Stop Loss Limit for High Risk Individuals will be the same as if the coverage had remained in effect for the entire Policy Year. Individual Stop Loss Benefit Percentage Payable Individual Stop Loss Benefit Percentage Payable means the percentage of Covered Expenses payable to the Policyholder once the Individual Stop Loss Limit has been reached. Policy Month Policy Month means a calendar month during a Policy Year. Policy Quarter Policy Quarter means a period of three consecutive calendar months during a Policy Year, with the first Policy Quarter beginning on the Effective Date of the policy. Policy Year Policy Year means the period beginning on the Effective Date of this policy (or most recent Renewal Date thereof) up to but not including the next renewal date or the date of termination, whichever period is shorter. The Policy Year is specified on the Schedule of Insurance and may differ by coverage as indicated on the Schedule of Insurance. Renewal Date Renewal Date is the day on which a new Policy Year begins as specified on the Schedule of Insurance. Run-Out Period Run-Out Period is the length of time following the termination date of this policy during which claims that Become Due for a Covered Person under the Benefit Plan will accumulate toward stop loss coverage under this policy provided that they were Incurred prior to the termination date of this policy. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-BP(10-15) 6 Benefit Provisions Individual Stop Loss Coverage In consideration of payment of the Individual Stop Loss premium by the Policyholder, Cigna shall reimburse the Policyholder for the amount by which the total Covered Expenses for the Policy Year for a Covered Person exceed the Individual Stop Loss Limit. The amount of reimbursement will be calculated by multiplying the amount of Covered Expenses in excess of the Individual Stop Loss Limit times the Individual Stop Loss Benefit Percentage Payable, subject to Cigna’s Maximum Liability specified on the Schedule of Insurance. Reimbursement for Covered Expenses will be made after an Actual Claim Payment is made. Cigna shall not be liable for any expenses that are Incurred or Become Due outside the term of this policy. Other If Cigna is not the Claim Administrator, payment for Covered Expenses will be made after receipt and acceptance by Cigna of such information and records as Cigna may reasonably require regarding the Actual Claim Payments. In the event Cigna is the Claim Administrator paying claims out of the Policyholder’s bank account established for the purpose of paying claims and such bank account is still open and available to Cigna, any payments or reimbursements under this benefit will be executed by Cigna debiting or crediting the Policyholder’s bank account. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-DP(10-15) 7 Policyholder Duties A. The Policyholder will submit to Cigna a complete copy of the Benefit Plan unless Cigna already has such copy in its possession; such Benefit Plan or its complete copy is incorporated herein by reference. B. Any changes to the Benefit Plan will be submitted to Cigna for approval 60 days prior to their Effective Date. C. If Cigna is not the Claim Administrator, the parties agree that the Policyholder or the Claim Administrator approved by Cigna, which approval shall not be unreasonably withheld, will have the following duties and obligations: 1. to investigate, audit, calculate and pay all claims in accordance with the provisions of the Benefit Plan and any applicable provider contracts. 2. to provide Cigna such information and records that Cigna may reasonably require for: a. payment of any claim under this policy; and b. projection of future expected claims of the Benefit Plan. 3. to prepare and submit to Cigna on a monthly basis: a. a report of the Actual Claim Payments paid pursuant to the Benefit Plan for that month; b. a report of the total number of Covered Persons covered by the Benefit Plan for that month; and c. a report listing claimants with Covered Expenses during the Policy Year greater than 50% of the Individual Stop Loss Limit. The listing is to include cumulative paid claims and the respective ICD codes. 4. for Individual Stop Loss, the preparation and submission to Cigna on a monthly basis, within 15 days of the previous month’s end, of a report showing Covered Expenses during the month for those Covered Persons for whom the total Covered Expenses for the stop loss Policy Year meet or exceed 50% of the Individual Stop Loss Limit. 5. for any and all Covered Persons whose Covered Expenses meet or exceed the Individual Stop Loss Limit during the Policy Year, the following information must be supplied for claim adjudication under this policy. This information must be presented to Cigna within 60 days of the end of the month in which the Covered Person exceeded the Individual Stop Loss Limit: a. claim copies and all documentation relating to outside bill reviews/negotiations for hospital and provider bills greater than 50% of the Individual Stop Loss Limit; b. copies of any and all documentation relating to the Benefit Plan’s subrogation interests, if applicable; c. detailed claim reports and check information if explanation of benefits (EOBs) are not available; CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-DP(10-15) 8 d. itemized bills for any claims or charges equal to or greater than 50% of the Individual Stop Loss Limit; e. an enrollment form or eligibility screen; and f. coordination of benefits (COB) information. D. The Policyholder will reimburse Cigna for any Actual Claim Payments subsequently repaid, refunded, rebated or owed to the Policyholder by any party. E. The Policyholder will furnish additional information or documentation as reasonably requested by Cigna. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-EX(10-15) 9 Exclusions Covered Expenses under this policy do not include the following: 1. Actual Claim Payments for which (a) there is other group insurance (including costs recoverable through the application of the coordination of benefits provision in the Benefit Plan); (b) third-party liability has been established; (c) there is coverage pursuant to any plan established by federal, state or local law (to the extent permitted); or (d) there is coverage under workers compensation insurance. 2. Expenses to the extent the Policyholder or Plan receives any payment(s), refund(s) or rebate(s), however denominated, or any reduction in charges as a result of a PPO, EPO, or other managed care arrangement, claim reduction negotiation, or the application of any provider discount arrangement. 3. Expenses which Become Due after the date coverage under this policy ceases. 4. Administrative expenses of the Policyholder or Claim Administrator. 5. Extra contractual damages, expenses or reimbursements of any kind or nature. 6. Investigative or legal expenses, attorney fees and court costs. 7. Expenses Incurred by a person not eligible under the terms of the Benefit Plan. 8. Expenses paid because of an amendment to the Benefit Plan which is not agreed to by Cigna, which agreement shall not be unreasonably withheld. 9. Unless indicated on the Schedule of Insurance, expenses for taxes, fees and surcharges that may be imposed on the Benefit Plan or Policyholder by federal, state or local governments. 10. Expenses Incurred as a result of war, other than acts of terrorism, whether declared or not, or acts of war or service in any military force of any country while such country is engaged in war, whether declared or not. 11. Expenses which are not considered Covered Expenses under the Benefit Plan. 12. Expenses for which the Policyholder or Claim Administrator has failed to provide the required information set forth under the Policyholder Duties section. 13. With respect to Individual Stop Loss, expenses resulting from fixed per person per period charges (fixed charges), if any (i.e. contractually determined periodic payments to certain providers based on the number of Plan participants entitled to receive services from the provider, in return for which, such providers furnish certain agreed-upon services to eligible plan participants). 14. For liabilities which are non-pecuniary in nature (not having a monetary value). CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-OSP(10-15) 10 Omission, Concealment or Misrepresentation of Fact The Policyholder understands that the completeness, inclusiveness and accuracy of all underwriting information provided to Cigna by the Policyholder was relied upon in the decision to issue and/or renew this policy. This includes any information volunteered by the Policyholder at initial quote or prior to a renewal, any information provided in response to a request by Cigna, and any personal health statements filled out by the Covered Persons. Cigna reserves the right to terminate this policy or re-underwrite this coverage and its terms resetting the premium rates, Individual Stop Loss Limit, coverage maximums, Monthly Attachment Factors and/or the Minimum Attachment Point) if: 1) Cigna determines that any relevant information has been omitted and/or concealed; 2) Cigna determines that any fact(s) have been misrepresented, thus, impacting the assessment of the risk. Any such action by Cigna may be retroactive to the beginning of the Policy Year and will be reasonable in relation to the nature of the omission, concealment, or misrepresentation. Subrogation and Acts of Third Parties Applicability Where allowed by law, this section will apply: 1. to Policyholders who receive payments for Covered Expenses under this policy; and 2. where Actual Claim Payments have been made under the Benefit Plan to a Covered Person who has a lawful claim against, or who has received compensation, damages or other payment from another party or parties for expenses resulting in the payment by Cigna of such Covered Expenses; and 3. to the Policy Year in which the corresponding payment was made. The expense of subrogation will be shared proportional according to the Benefit Plan. Policyholder Obligations To secure the rights of Cigna under this section, the Policyholder must: 1. pursue the rights of subrogation contained in the Benefit Plan; and 2. reimburse Cigna for Covered Expenses Incurred under this policy (but not more than the amount paid by the other party or parties) if payment from the other party or parties has been received by the Policyholder. The Policyholder must reimburse Cigna first, and in full, before retaining any benefit from the recovery; and 3. assign to Cigna the Policyholder’s subrogation and/or reimbursement right contained in the Benefit Plan to the extent of Cigna’s payments if requested by Cigna and Policyholder shall cooperate fully and do all things as necessary and required to enable Cigna to pursue the recovery right. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-OSP(10-15) 11 Privacy of Information In connection with the performance of its obligations under this policy, Cigna may disclose to and receive disclosure from the Policyholder or its Claim Administrator of information collected or received in connection with Covered Expenses reimbursable under this policy, provided the information is limited to that which is reasonable and necessary and in accordance with applicable law. Under no circumstances will Cigna provide the Policyholder with information on Incurred, but not paid claims, projected claims, pre-certifications of coverage, case management notes, and course of treatment information or prognosis information. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-PREM(10-15) 12 Premiums Premium Payments The initial premium shall be due and payable on the first day of the month of this policy. Subsequent premiums shall be due on the first day of each calendar month that this policy remains in effect. Premiums can be paid to Cigna's home office or to an authorized agent of Cigna. Each premium paid continues the policy in force until the date the next premium is due, except as set forth in the Grace Period section. The total monthly premium is the sum of the premium for all Covered Persons for all coverages as identified on the Schedule of Insurance. Grace Period A period of 31 days following the premium due date, without interest, is allowed for paying any premium other than the first premium payment due. The policy will remain in force during the grace period, unless Cigna has been advised in writing that the policy is to cease prior to the end of the grace period. If any premium is not paid before the grace period ends, the policy will cease at the end of the grace period. When this policy ends, the Policyholder will be liable for all premiums past due and unpaid, including a pro-rata premium for any time this policy remains in force during the grace period. Premium Refund Any error or correction of any premium paid must be reported to Cigna promptly. The premium will be adjusted on all Covered Persons retroactively to reflect the correct premium amount. If a correction will result in a decrease in premium, a refund will be given only for the two month period prior to Cigna’s receipt of a correction request. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-TERM(10-15) 13 Right to Change Terms of Coverage Cigna reserves the right to change the Individual Stop Loss Limits, the Monthly Attachment Factors, the Terminal Attachment Factors, Minimum Attachment Point and/or premium rates shown on the Schedule of Insurance under the following circumstances: 1. In the event the total number of Covered Persons at the beginning of the Policy Year or at any time during the Policy Year differs more than 10% from the original estimated enrollment, such change to become effective on the first day of any month following the fluctuation, subject to advance written notice of at least 45 days. 2. In the event enrollment in any covered Plan at the beginning of the Policy Year or at any time during the Policy Year differs more than 10% from the original estimated enrollment, such change to become effective on the first day of any month following the fluctuation, subject to advance written notice of at least 45 days. 3. In the event of material changes in the Benefit Plan or changes in legislation or regulation, Cigna may revise the premium rates with the revision to become effective on the date such changes are effective, subject to advance written notice of at least 45 days. 4. In the event of the addition of a subsidiary, operation or class of Covered Persons not previously covered under the Benefit Plan and approved by Cigna, Cigna may revise the premium rates with the revision to become effective on the date such addition is effective, subject to advance written notice of at least 45 days. 5. In the event of the termination of a subsidiary, operation or class of Covered Persons covered under this policy, Cigna may revise the premium rates with the revision to become effective on the date such termination is effective, subject to advance written notice of at least 45 days. 6. On any policy anniversary, subject to advance written notice of at least 45 days. 7. In the event of an omission, concealment or misrepresentation of material fact, as described in Omission, Concealment or Misrepresentation of Fact section, such change to become retroactively to the first day of the affected Policy Year, subject to advance written notice of at least 45 days. If Cigna is not the Claim Administrator, Cigna also reserves the right to change any premium rates if Cigna determines that Actual Claim Payments are not being made in accordance with the provisions of the Benefit Plan. Such adjustment may be made retroactive to the beginning of the Policy Year. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-TERM(10-15) 14 Termination This policy will continue in effect from its Effective Date until terminated on the earliest of the following: 1. At the end of the grace period if the premium is not paid, subject to advance written notice of at least 45 days. 2. Upon mutual consent by the parties, on the date the parties agree to terminate. 3. On the premium due date following 45 days after the mailing of written notification of termination by Cigna or the Policyholder. 4. On the date of termination of the Benefit Plan, subject to advance written notice of at least 45 days. 5. If any state or other jurisdiction enacts a law which prohibits the continuance of this policy, or the existing law is interpreted to so prohibit the continuance of this policy, as reasonably determined by Cigna, the policy shall terminate automatically as to such time or jurisdiction on the effective date of such law or interpretation, subject to advance written notice of at least 45 days. 6. Upon written notice to the Policyholder of the discovery of the Policyholder's failure to comply with any material term of the policy, subject to advance written notice of at least 45 days. 7. Upon written notice to the Policyholder if Cigna reasonably determines that the Policyholder has ceased or failed to sufficiently fund its account established to fund benefit payments under the Plan, subject to advance written notice of at least 45 days . This policy may also be terminated by Cigna as follows: 1. Upon written notice to the Policyholder, if Cigna determines that any of the information has omitted, concealed or misrepresented any fact which Cigna determines to have had a material effect on Cigna’s assessment of the risk, subject to advance written notice of at least 45 days. 2. On the next premium due date, at Cigna's option, if Cigna determines that Actual Claim Payments are not being made in accordance with the provisions of the Benefit Plan, subject to advance written notice of at least 45 days. 3. On the effective date of a change in the Benefit Plan which is not approved by Cigna. Cigna will give the Policyholder written notice within 45 days after receipt of a copy of such change. 4. On the effective date of any change in Claim Administrator which is not approved by Cigna. Cigna will give the Policyholder written notice within 45 days after receipt of notification of such change. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-TERM(10-15) 15 All coverage ceases upon termination of this policy. The termination of this policy does not excuse the Policyholder from forwarding to Cigna any and all premiums accrued through the date of termination. If the policy includes Run-Out coverage, Cigna reserves the right not to provide Run-Out coverage in the event of termination prior to the end of the Policy Year. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-GP(10-15) 16 General Provisions Notice This policy provides benefits when the Policyholder’s Benefit Plan incurs expenses in excess of the individual and/or aggregate limits as outlined in this policy. Since this policy insures the Policyholder and not the individuals covered by the Policyholder’s Benefit Plan, this policy neither adds to nor subtracts from the terms of the underlying Benefit Plan. Additionally, this policy does not in any way affect the Policyholder’s responsibility to comply with employment laws such as the Americans with Disabilities Act, the Age Discrimination in Employment Act, Title VII of the 1964 Civil Rights Act and other applicable state and federal laws. Parties to the Policy and Responsibility for Claims for Benefits by Covered Persons The parties to the policy are the Policyholder and Cigna. There are no third party beneficiaries and this policy does not create any rights or legal relation whatsoever between Cigna and a Covered Person under the Policyholder's Benefit Plan. Cigna's sole liability under this policy is to the Policyholder. The Policyholder shall retain the exclusive obligation for any action, brought for benefits under the Policyholder's Benefit Plan however denominated, including any action purporting to be brought with respect to this policy. Policyholder agrees to assume the tender of any such action and to reimburse Cigna for reasonable costs, costs of whatever kind (including court costs and attorney fees) which Cigna may incur to protect its and Policyholder’s rights until Policyholder accepts tender. Provided that nothing herein shall alter Cigna's obligations contained in the parties’ administrative services agreement, if any. Entire Contract The parties agree that this policy and any endorsement and amendment to the policy constitute the entire contract regarding the stop loss insurance between the parties. Any endorsement or amendment changing this policy must be in writing and must be signed by authorized officers of Cigna and the Policyholder respectively. No person may modify or waive any of the terms of this policy except by a written amendment signed by a duly authorized officer of Cigna. Enforceability In the event that one or more provisions in this policy shall, for any reason, be held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of this policy shall not be affected. Clerical Error A clerical error is defined as a mistake made in the policy that changes its meaning from what the parties originally intended, such as a typographical error or the unintentional addition or omission of a word, phrase or figure. Upon learning of a clerical error in this policy, the policy will be revised and reissued by Cigna to the extent allowable based on available regulatory approved policy language to correct the error and if premium or reimbursement is impacted, an adjustment will be made accordingly. A clerical error will not invalidate coverage otherwise validly in force or continue otherwise terminated coverage. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-GP(10-15) 17 Examination and Maintenance of Records If Cigna is not the Claim Administrator: 1. The Policyholder will furnish to Cigna such data as may be required for the administration of this policy. 2. The Policyholder's and the Claim Administrator's books and records pertaining to the policy will be available to Cigna for inspection during the usual business hours. Such books and records will be maintained for a period of not less than 6 years following termination of the policy. 3. Cigna will have the right at all reasonable times to inspect all records relating to Actual Claim Payments paid under the Benefit Plan whether maintained by the Policyholder or the Claim Administrator. Cigna will treat as confidential all such records and information obtained. Dispute Resolution The Policyholder may not initiate any dispute resolution relating to a claim under this policy fewer than 60 calendar days or more than five years after due proof of such claim is furnished to Cigna. Plan Changes Cigna must approve a change in the Benefit Plan if the change impacts the Covered Expense under this policy. The Policyholder must promptly furnish Cigna with a copy of each change in the Benefit Plan prior to its effective date. If such copy is not received, Cigna will only be liable for the reimbursement of Covered Expenses under this policy as if the Plan was not changed. Subcontracting The work to be performed by Cigna under this policy may be performed wholly or in part through an authorized representative, subsidiary, affiliate, or parent of Cigna. Such subcontracting will not increase or diminish the rights or obligations of either party to this policy. Assignment Except as otherwise provided herein, assignment of this policy by the Policyholder will not be binding upon Cigna. Notwithstanding the foregoing, the Policyholder may assign this policy, including all of its rights and obligations hereunder, to its affiliates or an entity controlling, controlled by, or under common control with the Policyholder, subject to notice and written consent by Cigna of the assignment. Cigna, in its discretion may reissue the policy in the name of the new assignee. Offset Cigna shall be entitled to offset payments due to the Policyholder under this policy against premiums due and unpaid by the Policyholder to Cigna. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-SCH(10-15) 18 Schedule of Insurance Coverage Information Policyholder: City of Clearwater Policy Number: 2499162 Effective Date: January 01, 2023 Issue Date: August 30, 2022 Next Renewal Date: January 01, 2024 State or other Jurisdiction of Issue: Florida Notices For the purpose of any notices required under this policy, such notices should be sent to the addresses shown below: Cigna Health and Life Insurance Company 900 Cottage Grove Road, Hartford, CT 06152 Attn: Stop Loss Unit For questions regarding coverage or to get help in resolving a complaint, the phone number is: 1- 855-246-1874 City of Clearwater 100 S. Myrtle Ave. 1st Floor Clearwater, FL 33756 Attn: Jennifer Poirrier Jennifer.Poirrier@myclearwater.com 727-562-4883 Notice to Policyholder - ADDITIONAL PROGRAMS – Cigna may, from time to time, offer or arrange for various entities to offer discounts, benefits, services or other consideration to the Policyholder’s employees for the purpose of promoting their general health and well-being. For details about these programs, contact Cigna. Any such consideration shall be provided by Cigna in connection with its administrative services agreement for the administration of the Policyholder’s self-insured Plan and shall not be considered a benefit of this policy nor create any relationship between Cigna and the Policyholder’s employees with respect to this policy. CIGNA HEALTH AND LIFE INSURANCE COMPANY (Herein called 'Cigna') CSL-SCH(10-15) 19 Individual Stop Loss Coverage Policy Year: January 01, 2023 to December 31, 2023 Covered Expenses: Claims that are Incurred between January 01, 2023 and December 31, 2023 and that Become Due on and after January 01, 2023 Monthly Premium Rates: For each covered employee $72.65 Individual Stop Loss Benefit Percentage Payable: 100% Tiered Pooling Cigna shall reimburse the Policyholder 50% of the first $100,000.00 of Covered Expenses paid for a Covered Person in a Policy Year that are in excess of the Individual Stop Loss Limit, and 100% of additional Covered Expenses paid for a Covered Person in a Policy Year. Individual Stop Loss Limit: $250,000.00 The following Covered Persons have been identified as High Risk Individuals and shall be subject to the Individual Stop Loss Limit as specified below: High Risk Individuals None Benefit Plans Covered by Individual Stop Loss Coverage: Claim Administrator Product Cigna Open Access Plus Cigna Mental Health/Substance Use Disorders Cigna Pharmacy Expense Cigna's Maximum Liability per individual: Will be the individual maximum, if any, as set forth in the Benefit Plan less the Individual Stop Loss Limit Additional exclusions from Individual Stop Loss coverage under this policy:  Expenses resulting from fixed, per person, per period charges (fixed charges), if any, i.e., contractually determined periodic payments to certain providers based on the number of Plan participants entitled to receive services from the provider, in return for which, such providers furnish certain agreed-upon services to Plan participants. Payment of premium is considered acceptance of this policy and the terms within. Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0939 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Human Resources Agenda Number: 7.5 SUBJECT/RECOMMENDATION: Approve the first addendum to the collective bargaining agreement as negotiated between the City of Clearwater and Communication Workers of America, Local 3179 (CWA) for Fiscal year 2022/2023 and authorize the appropriate officials to executive same. (consent) SUMMARY: The collective bargaining agreement between the City of Clearwater and Communications Workers of America expires on September 30, 2023. The parties have reached a tentative agreement for an amendment to this contract, to be effective October 1, 2022, which was ratified by the membership (376-33). The amendment is to implement the proposal regarding an amended pay plan based on market research conducted by internal staff due to recruitment and retention challenges. This item was presented and approved by Council at the May 19 strategic planning session. The amendment includes updates to the job classifications, adjustments to the pay range tables and provides for a one-time compression adjustment for employees. Any employee who is below the minimum rate of pay in the new pay plan will be increased to the minimum prior to the application of longevity and merit increases. The amendment also includes certification pay for Police Telecommunicators, Senior Police Telecommunicators and Police Telecommunicator Supervisors. The amendment also includes a vacation buyback options for employees that have used at least 40 hours of vacation to exchange up to 80 hours of vacation for pay. Lastly, the negotiations included the vesting of non-hazardous employees to be reduced from 10 to 5 years, and the multiplier to be increased from 2% to 2.5% for years of credited service earned after October 1, 2022. This item will be brought back to Council at a later date. APPROPRIATION CODE AND AMOUNT: The estimated costs for wage adjustments amendment were included in the proposed fiscal year 2022/2023 budget. A future amendment may be required in FY 2022/2023 to cover increases related to the adjustments in the pension plan and vacation buyback. Page 1 City of Clearwater Printed on 9/13/2022 1 FIRST ADDENDUM TO THE COLLECTIVE BARGAINING AGREEMENT BETWEEN CITY OF CLEARWATER AND CWA LOCAL 3179 This Addendum is entered into by and between the City of Clearwater and Communication Workers of America, Local 3179. For good and valuable consideration, the Parties hereto agree and acknowledge as follows: The Parties have entered into a Collective Bargaining Agreement covering the period October 1, 2020 through September 30, 2023 (“CBA”). In June 2022, the Parties mutually agreed to reopen the CBA for the purpose of discussing wages, vacation, and pension. 1. As a result of the foregoing, the Article 9, Section 1 shall be modified as follows: ARTICLE 9 WAGES & COMPENSATION Section 1. Salary Effective on the first day of the payroll period that includes October 1, 2022, and prior to the merit pay increase and pay adjustments in Article 9, Section 1, the following shall occur: Appendix A – Alphabetical Listing of Job Classification shall be replaced with the following: Appendix A.1, which is incorporated by reference and attached hereto. One-time pay adjustments are based on the employee’s work week (40 hour vs. 37.5 hour) as of October 1, 2022. Any employee who is below the minimum rate of pay in Appendix B will be increased to the minimum. Employee’s rate of pay may also be adjusted based on years of service in the employee’s job classification as of October 1, 2022, with a maximum adjustment of $7,500.00 and not to exceed 75% through the range. Employees will not receive credit for years of service in prior job positions. Adjustments are based on the following scale: Years in Job Percentage Through the Range 0 0% 1 5% 2 10% 3 15% 4 20% 5 25% 6 30% 7 35% 2 8 40% 9 45% 10 50% 11 55% 12 60% 13 65% 14 70% 15 75% Any employee who is above the maximum rate of pay in Appendix B shall not receive any increase in pay. 2. As a result of the foregoing, the Article 9, Section 10 shall be modified as follows: ARTICLE 9 WAGES & COMPENSATION Section 10. Certification Pay ***** E. Police Telecommunicators, Senior Police Telecommunicators, and Police Telecommunicator Supervisors, who are hired on or after October 1, 2022, shall receive a 3% increase to base pay for each of the following training tasks successfully completed: (i) call-taker training and successful completion of the related state exam; (ii) information/CJIS terminal training; (iii) dispatcher training. Incumbent Police Telecommunicators, Senior Police Telecommunicators, and Police Telecommunicator Supervisors, who were hired prior to October 1, 2022, shall receive a 1.5% increase to base pay for each of the training tasks, as listed in the previous paragraph, completed as of October 1, 2022. Incumbent employees in these classifications will not be eligible for further training-related adjustments. Police Telecommunicators, Senior Police Telecommunicators, and Police Telecommunicator Supervisors shall receive each training-related adjustment only once, regardless of job classification or adjustment amount. 3 3. As a result of the foregoing, the Article 8, Section 14 shall be modified as follows: ARTICLE 8 LEAVE OF ABSENCE Section 14. Vacation Buyback In each payroll calendar year, 40-hour employees who have used at least 40 vacation hours may receive up to 80 hours of regular pay in exchange for the same number of vacation hours. The employee must maintain a minimum of 80 hours in their vacation bank after the exchange and can only make one request per year. The employee must not have received any formal discipline during that payroll calendar year and must receive at least Meet Standards on their annual evaluation. The employee must make a written request to the Payroll Preparer on or before November 15 to receive the requested hours of regular pay in the payroll period which includes December 1. In each payroll calendar year, 37.5-hour employees who have used at least 37.5 vacation hours may receive up to 75 hours of regular pay in exchange for the same number of vacation hours. The employee must maintain a minimum of 75 hours in their vacation bank after the exchange and can only make one request per year. The employee must not have received any formal discipline during that payroll calendar year and must receive at least Meet Standards on their annual evaluation. The employee must make a written request to the Payroll Preparer on or before November 15 to receive the requested hours of regular pay in the payroll period which includes December 1. 4. Except as provided in this Addendum, all other terms and conditions of the CBA remain in full force and effect. 4 Appendix A.1 Current Job Title Current Salary Range Proposed Salary Range Account Collector 7 7 Accounting Technician 9 9 Air Conditioning Technician 13 14 Aquatics Coordinator 10 12 Arborist 11 14 Beach Lifeguard 7 9 Billing Specialist 9 10 Board Reporter 9 13 Building & Maintenance Supervisor 16 18 Building Construction Inspector 16 18 Building Inspector Technician 13 14 CAD & GIS Technician 13 14 City Clerk Specialist 9 13 Code Enforcement Inspector 14 15 Combination Building Inspector 20 20 Construction Inspector 13 15 Container Maintenance Worker 8 10 Contracts & Procurement Specialist 10 13 Custodial Worker 3 3 Customer Service Representative 7 7 Customer Service Specialist 10 11 Customer Service Trainer 13 15 Development Review Technician 10 12 Development Review Trainee 7 7 Electrical Supervisor 16 18 Engineering Technician 13 14 Environmental Code Enforcement Inspector 14 15 Fire Apparatus Mechanic 15 16 Fleet Buying Coordinator 17 18 Fleet Mechanic 13 14 Fleet Mechanic Supervisor 18 19 Fleet Operations Trainer 14 15 Fleet Parts Specialist 8 8 Gas Operations Supervisor 20 21 Gas System Specialist 18 19 Gas Tech Apprentice 8 8 Gas Technician 10 11 Graphic Designer 14 15 5 Current Job Title Current Salary Range Proposed Salary Range Housing Inspector 14 15 Industrial Electrician 16 17 Industrial Pretreatment Inspector 14 16 Inspections Specialist 16 16 Lead Gas Technician 16 17 Lead Industrial Pretreatment Inspector 16 19 Lead Parks Service Technician 11 13 Lead Stormwater Technician 13 14 Lead Streets & Sidewalks Technician 13 15 Lead Wastewater Collections Technician 15 16 Lead Wastewater Treatment Plant Operator 18 20 Lead Water Plant Operator 18 20 Library Assistant 5 5 Library Page 2 2 Licensed Electrician 15 16 Machinist / Fabricator 14 14 Maintenance Worker 5 5 Marine Facilities Supervisor 15 16 Marine Facility Operator 8 9 Mechanic Fabricator 14 14 Meter Reader 6 6 Parking Attendant 2 2 Parking Citation Assistant 7 7 Parking Enforcement Specialist 9 9 Parking Enforcement Supervisor 15 17 Parking Marina Supervisor 15 17 Parking Meter Technician 11 12 Parking Operations Supervisor 15 17 Parking, Facility & Security Aide 5 5 Parks Heavy Equipment Operator 11 12 Parks Service Foreman 14 15 Parks Service Supervisor 16 17 Parks Service Technician 4 4 Personnel/Payroll Technician 10 12 Plumber 13 14 Police Aide 4 5 Police Office Specialist 9 9 Police Property Clerk 7 8 Police Property Supervisor 13 16 Police Records Clerk 5 6 6 Current Job Title Current Salary Range Proposed Salary Range Police Records Specialist 9 11 Police Records Supervisor 13 16 Police Telecommunicator 12 14 Police Telecommunicator Supervisor 16 18 Police Telecommunicator Trainee 10 10 Pool Lifeguard 5 5 Public Utilities Wastewater Collections Foreman 17 18 Public Utilities Wastewater Collections Supervisor 19 21 Recreation Coordinator 10 12 Recreation Facilities Support Custodian 9 9 Recreation Leader 5 5 SCADA Specialist 18 20 School Crossing Guard Coordinator 5 10 Senior Account Collector 11 12 Senior Accounting Technician 12 13 Senior Beach Lifeguard 9 13 Senior CAD & GIS Technician 15 16 Senior Code Enforcement Inspector 16 17 Senior Construction Inspector 16 18 Senior Customer Service Representative 11 12 Senior Development Review Technician 12 14 Senior Gas Technician 13 14 Senior Graphic Designer 16 17 Senior Library Assistant 7 11 Senior Meter Reader 8 10 Senior Parking Attendant 6 6 Senior Parks Service Technician 8 10 Senior Police Telecommunicator 14 16 Senior Recreation Coordinator 11 13 Senior Recreation Leader 7 10 Senior Solid Waste Worker 8 10 Senior Stormwater Technician 11 12 Senior Streets & Sidewalks Technician 11 12 Senior Survey Assistant 10 12 Senior Utility Dispatcher 9 9 Senior Wastewater Collections Technician 13 14 Sign Inspector 14 15 Skilled Tradesworker 11 11 Solid Waste Accounts Coordinator 11 12 Solid Waste Boom Crane Operator 11 12 Solid Waste Equipment Operator 12 13 7 Current Job Title Current Salary Range Proposed Salary Range Solid Waste Operations Supervisor 18 19 Solid Waste Service Foreman 14 15 Solid Waste Supervisor 18 19 Solid Waste Technical Operator 9 11 Solid Waste Worker 6 6 Staff Assistant 7 7 Storeskeeper 10 10 Stormwater Foreman 14 16 Stormwater Heavy Equipment Operator 11 12 Stormwater Supervisor 17 20 Stormwater Technician 8 8 Street Sweeper Operator 11 12 Streets & Sidewalks Supervisor 16 18 Streets & Sidewalks Technician 7 8 Survey Assistant 7 7 Survey Crew Leader 15 15 Traffic Engineering Assistant 10 12 Traffic Operations Supervisor 16 18 Traffic Sign & Marking Technician 12 12 Traffic Signal Technician 14 14 Transfer Station/Scales Operator 9 11 Tree Trimmer 8 8 Utilities Electronics Technician 15 16 Utilities Lead Mechanic 16 Utilities Maintenance Foreman 15 18 Utilities Maintenance Supervisor 19 21 Utilities Mechanic 13 14 Utility Dispatcher 7 7 Warehouse Supervisor 16 16 Wastewater Collections Technician 8 8 Wastewater Treatment Plant Operator A 17 18 Wastewater Treatment Plant Operator B 15 16 Wastewater Treatment Plant Operator C 13 14 Wastewater Treatment Plant Operator Trainee 8 8 Water Distribution Foreman 17 18 Water Distribution Operator 12 13 Water Distribution Operator Lead 15 16 8 Current Job Title Current Salary Range Proposed Salary Range Water Distribution Operator Trainee 8 8 Water Distribution Supervisor 20 21 Water Plant Operator A 17 18 Water Plant Operator B 15 16 Water Plant Operator C 13 14 Water Plant Operator Trainee 8 8 Water Quality Technician 13 14 Water/Wastewater Treatment Plant Chief Operator 20 22 Welder/Manufacturer 13 13 9 IN WITNESS WHEREOF, the parties hereto have made and executed this First Addendum on this _____ day of September, 2022. COMMUNICATIONS WORKERS OF AMERICA, LOCAL 3179 ____________________________________ Ron Rice, President CITY OF CLEARWATER ____________________________ ___________________________________ Frank Hibbard Jon Jennings Mayor City Manager Approved as to form: Attest: ____________________________ ___________________________________ Owen Kohler Rosemarie Call Lead Assistant City Attorney City Clerk Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0944 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Parks & Recreation Agenda Number: 7.6 SUBJECT/RECOMMENDATION: Approve a one-year Agreement with Juvenile Welfare Board (JWB) and the City of Clearwater for funding youth programs, approve a first quarter budget amendment of $468,897 in special program G2107, JWB Youth Programming, and authorize the appropriate officials to execute same. (consent) SUMMARY: Since 2000, the City has received annual funding from the JWB Children’s Services Council to provide after school and summer programming for youth in Clearwater. Once again, the City has been awarded funding for youth programming for Fiscal Year 2022/2023 from JWB. The funding provides the “Charting a Course for Youth” program for 193 children at the North Greenwood and Ross Norton recreation facilities throughout the year. “Charting a Course for Youth” is a program designed to incorporate exercise and nutrition-based activities in an after school and summer camp setting, to improve academic success, encourage healthy lifestyle choices, improve social skills, increase athletic abilities, and develop leadership skills of the participants. The program serves school aged children at the Ross Norton and North Greenwood Recreation Complexes. There is no requirement to continue the program when the grant ends. APPROPRIATION CODE AND AMOUNT: A first quarter budget amendment will provide an increase of $468,897 in other governmental revenue in G2107, JWB Youth Programming, to account for both revenues and expenditures for this agreement. USE OF RESERVE FUNDS: N/A Page 1 City of Clearwater Printed on 9/13/2022 PROGRAM CONTRACT/AMENDMENT REVIEW AND APPROVAL FORM Agency Name: Program Name: Type of Document: Annualized Contract Amount: $ Brief Explanation: INSTRUCTIONS 1.The contract/amendment referenced above is attached and submitted for review and comment.2.If you have suggested edits or concerns, please contact Karen Boggess at kboggess@jwbpinellas.org todiscuss.3.Contract/amendment will be routed for signature via DocuSign workflow.4.Administrative Specialist will archive review form and contract/amendment. REVIEWER TITLE SIGNATURE DATE Program Administration Mgr. Program Evaluation Mgr. (if applicable) M. Seales S. Gill For Senior Manager, Program Finance (if applicable) Chief Program Officer K. Boggess Chief Financial Officer L. Krueger Brock Chief Evaluation & Innovation Officer B. Morrison-Rodriguez City of Clearwater Charting the Course for Youth FY23 Agreement 468,897 FY23 Agreement for City of Clearwater - Charting the Course for Youth program. n/a DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 8/25/2022 | 2:58 PM EDT 8/25/2022 | 3:05 PM EDT 8/25/2022 | 3:09 PM EDT 8/26/2022 | 2:31 PM EDT 8/26/2022 | 2:42 PM EDT FY23 City of Clearwater-Charting the Course for Youth Page 1 of 31 AGREEMENT Between THE JUVENILE WELFARE BOARD And City of Clearwater Charting the Course for Youth I. PURPOSE The Juvenile Welfare Board of Pinellas County, hereinafter referred to as "JWB", and City of Clearwater, hereinafter referred to as "Provider", enter into this mutual Agreement, including all attachments referred to herein, for the period commencing October 1, 2022 and extending through September 30, 2023. This Agreement does not take effect and JWB has no responsibility for any of its obligations hereunder until this Agreement is executed by all parties to this Agreement. II. STAFF Provider agrees to employ staff, at its own expense, to execute services provided in accordance with this Agreement. Such individuals shall not be considered employees of JWB, and are subject to the supervision, personnel practices and policies of the Provider. Unless otherwise approved by JWB, all Provider staff shall meet qualifications as stated in the approved position profile on file at JWB and any approved revisions which are submitted for FY23 funding. III. SERVICES Provider offers after school programs for youth in North Pinellas County. The Ross Norton and North Greenwood Recreation Complexes serve children aged 6 through 18 year-round. The program incorporates enrichment activities that promote school success and healthy lifestyles, improve social skills, increase athletic abilities, and develop leadership skills. All activities include aspects of positive character development including courage, teamwork, compassion and community service. Provider agrees to deliver services as stated in the currently approved program methodology on file at JWB and to accomplish performance measures stated in Attachment 5, as determined by JWB, according to service areas stated in Attachment 2, and pursuant to the General Conditions stated in Section VIII and Special Conditions listed in Attachment 1. Any proposed changes in service delivery must be approved in writing by JWB in advance of making those changes and program methodologies shall subsequently be updated within thirty (30) calendar days of that approval. Costs associated with any unapproved changes in service delivery may not be reimbursed. IV. FUNDS The program budget for both JWB and other funds (if any) for accomplishing the above stated services must be approved in the JWB data system or other designated format before payment will commence. JWB agrees to reimburse up to $468,897 for services rendered pursuant to this Agreement. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 2 of 31 V. METHOD OF PAYMENT 1. JWB issues reimbursements in accordance with the schedule listed on Attachment 3. The Provider shall submit an accurate request for payment once a month. Reimbursements shall be made in timely manner on pace throughout the fiscal year in order to allow for a consistent and orderly delivery of services. Reimbursement requests shall be submitted timely and only for amounts actually incurred that should properly be reimbursed per this Agreement within reasonably needed amounts based on the budget and other funding sources. Request for payment must be accompanied by the appropriate documentation as prescribed by JWB. 2. Requests for advance funds may be made, consistent with JWB policy. VI. TERMINATION 1. It is the intent of JWB to ensure a consistent and orderly delivery of services. It is the further intent of JWB to terminate Agreements in those situations where such action is essential to the protection of its interests and the interests of children and families served by JWB, as determined solely by JWB. 2. In the event funds to finance this Agreement become unavailable, JWB may terminate the Agreement upon no less than twenty-four (24) hours' notice in writing to the Provider. Said notice shall be delivered in person, or by email, regular mail or delivery service. 3. JWB shall endeavor, whenever possible and consistent with its legal obligations and principles of prudent management, to provide sixty (60) days' written notice for termination due to lack of funds. JWB shall be the final authority as to the availability of funds and extension of notice beyond the minimum time herein stated. 4. In addition to the rights as set forth in paragraph VI. 2 above, this Agreement may be terminated by JWB for any reason whatsoever upon twenty-four (24) hours' written notice. Said notice shall be delivered in person, or by email, regular mail or delivery service. 5. Provider shall only be compensated for services performed prior to the termination date. Provider may only terminate this Agreement upon sixty (60) calendar days' written notice to JWB delivered in person, or by email, regular mail or delivery service. 6. The above provisions shall not limit JWB's right to remedies at law or to damages. VII. COMMENCEMENT OF PAYMENT Unless specifically authorized by JWB, payment shall not be made for services rendered prior to the effective date of this Agreement. VIII. GENERAL CONDITIONS 1. Agreement Revisions This Agreement and its attachments constitute the contractual relationship between the Provider and JWB. If there is any discrepancy between program-related documents, this Agreement preempts all other documents. No amendment to this Agreement or its attachments may be made without the prior written approval of JWB and Provider, except as may be provided in General Condition #4. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 3 of 31 2. Fiscal Responsibility a. Non-profit Providers and government entity Providers agree to maintain books, records, and documents in accordance with generally accepted accounting principles and practices which accurately and appropriately reflect all expenditures of funds listed in the approved budget on file at JWB. b. For-profit Providers agree to maintain books, records, and documents on an acceptable basis of accounting to include the cash basis of accounting known as Other Comprehensive Basis of Accounting (OCBOA). The method of accounting should be consistent with industry practices which accurately and appropriately reflect all expenditures of funds listed in the approved budget on file at JWB. c. Provider agrees that all financial records, including personnel and salary information and supporting documentation shall be subject at all times to inspection, review, or audit by JWB personnel or its duly authorized agent. d. Provider agrees to maintain and file with JWB in a timely fashion reports related to services provided under this Agreement. e. Provider agrees to retain all financial records, supporting documentation, statistical records, and any other documents pertinent to this Agreement for a period of five (5) years after termination of this Agreement. If an audit has been initiated and audit findings have not been resolved at the end of five (5) years, all records shall be retained until resolution of audit findings. f. Payments during Disaster Recovery: JWB agrees to support funded programs that are unable to provide normal services for a period of at least sixty (60) calendar days after a disaster has been declared, provided the program agrees to comply with requests of JWB. This period may be extended at the discretion of the Board upon recommendation of the Chief Executive Officer. Provider must file insurance and may file FEMA claims or apply for other federal funding and shall reimburse JWB for any amounts received from these sources that have previously been funded by JWB. The Provider must submit to JWB a copy of the Provider's Continuity of Operations Plan within thirty (30) calendar days of the effective date of this Agreement. g. Provider agrees that salary adjustments for staff that are submitted to JWB for approval in budgets or budget amendments have been reviewed and approved by the Provider in accordance with its fiscal policies and adjustments can be sustained in future fiscal years. JWB shall not reimburse more than two (2) weeks of accrued leave for terminating employees. JWB shall not reimburse expenses not previously approved by JWB. h. Provider agrees to have a written conflict of interest policy and to obtain appropriate signed statements from its governing board members, officers, and employees on an annual basis. 3. Audit and Management Letter Non-profit Providers and government entity Providers agree to submit to JWB an independent audit of the financial statements of the entity in its entirety and any accompanying management letter(s) immediately upon receipt by the Provider's board, but within a period not to exceed one hundred and eighty (180) calendar days of the close of the Provider's fiscal year. The audit must be performed by a firm licensed to perform audits in the State of Florida and conducted in accordance with generally accepted auditing standards and standards established by the American Institute of Certified Public Accountants. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 4 of 31 The Provider's auditor must comply with the Independence Rule and comply with the General Requirements for Performing Nonattest Services and Documentation Requirements When Providing Nonattest Services. Such nonattest services include: (1) financial statement preparation; (2) cash to accrual conversions; (3) reconciliations; (4) advisory services; (5) appraisal, valuation and actuarial services; (6) benefit plan administration; (7) bookkeeping, payroll and other disbursements including proposed standard, adjusting or correcting journal entries; (8) preparation of depreciation schedules; (9) business risk consulting; (10) corporate finance consulting (11) executive or employee recruiting; (12) forensic accounting; (13) hosting services; (14) information systems design, implementation or integration; (15) internal audit; (16) investment advisory or management; (17) tax services. The Provider is required to engage an audit firm that follows Government /Non-Profit Audit Standards when conducting the financial audit and that shows evidence of a peer review report completed every three (3) years. For-profit Providers agree to submit annual financial statements based on industry OCBOA standards prepared by an independent Certified Public Accounting Firm within a period not to exceed one hundred and eighty (180) calendar days of the close of the Provider's fiscal year. The financial statements must be prepared in accordance with applicable Preparation, Compilation and Review Standards. 4. Other Financial Support a. Provider shall report within ninety (90) calendar days any major changes in non-JWB revenue which would impact targeted service levels in JWB funded programs during the fiscal year. b. JWB funds shall not be used for expenditures also funded by other sources. JWB funds shall not be used to supplant other sources of revenue. c. Generally, JWB encourages use of its funds as financial match for securing funds from other sources. However, in such instances, Provider is required to obtain prior written approval to submit an application with JWB committed funds. d. Revenues earned in a JWB funded program must remain in that program as a condition of funding. e. Programs charging a fee for services supported by JWB funding must forward a copy of the fee schedule to JWB within thirty (30) calendar days of the effective date of this agreement and upon making changes to the fee schedule. 5. Program Monitoring and Data Quality Provider agrees to submit monitoring, site visit, accreditation, and licensing reports supplied by funding, accreditation, and licensing entities, as applicable, to JWB no more than thirty (30) calendar days following Provider receipt. Provider agrees to submit progress reports and other information in such format and at such times as may be prescribed by JWB (including JWB Databases, JWB Secure Portals, and Provider specific data collection systems), and to cooperate in monitoring activities including, but not limited to, access to sites, staff, fiscal and participant records, logs, participant rights and responsibilities policies, participant handbooks, grievance and complaint procedures, and the provision of related participant and participant rights information. Provider shall maintain and have available for audit inspection participant records for five (5) years post termination of services. Provider agrees to abide by the JWB Board Policy Section IV: JWB Funded Program Monitoring. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 5 of 31 Provider agrees to provide JWB representatives access, without presence of the Provider supervisor, to staff or program participants during any monitoring with or without advance notice. Youth participants will only be interviewed in group settings or with staff present unless parental consent is obtained. Provider staff shall adhere to JWB's Data Quality Manual and JWB's Financial Policies and Procedures for Funded Programs, and all staff who have any responsibility (supervisory or direct) for data entry shall be trained within thirty (30) calendar days of hire. The Provider is responsible for maintaining written policies and procedures for providing data to JWB in a timely manner. The Provider is responsible for reviewing JWB Database and JWB Secure Portal User Access to ensure that all users are active employees with access to appropriate data systems and modules. The Provider is responsible for implementing appropriate procedures into their data policies to protect data and prevent accidental or malicious disclosure of participant information. The Provider is responsible for maintaining fiscal access and workflow approval throughout the fiscal year. Provider shall notify JWB no less than ninety (90) days prior to implementation of data system(s) used for participant and/or financial information that are used to share data with JWB. 6. Board Members and Training Provider shall submit to JWB an updated roster of board members to include the start date of all members within thirty (30) calendar days of the effective date of this Agreement and within thirty (30) calendar days of any change to board composition. Board member rosters shall also include the email, physical address, phone number, and place of employment for all board members. Orientation of new board members shall occur within two (2) months of the member joining the board and evidence of this orientation maintained in Provider files. Training of new board members by an external trainer is required within six (6) months of joining the Provider board. Evidence of training must be provided to JWB within 30 days of the training. Training must consist of the following topics: nonprofit governance, fiduciary risks, and liabilities. Documentation of this training shall include an outline of topics covered, the board members in attendance, date the board member joined the board, and who provided the training. Providers that are governmental entities, higher education institutions, and hospitals are exempt from this training requirement. 7. Nondiscrimination Providers receiving funding from JWB shall not discriminate against an employee, volunteer, or participant of the Provider on the basis of race, color, gender, religion, national origin, citizenship, disability, marital status, age, veteran status, sexual orientation, pregnancy, and genetic information, or any other legally protected category except that programs may target services for specific participant groups as defined in the application. Additionally, Providers receiving funds shall demonstrate the standards, policies, and practices necessary to render services in a manner that respects the worth of the individual and protects and preserves the dignity of people of diverse cultures, classes, races, religions, and ethnic backgrounds. 8. Publicizing of JWB Support - Endorsements Requests for endorsements that require a commitment of JWB resources shall be submitted to JWB for its consideration. However, endorsements which do not require JWB resources may be given to those Providers that support the focus and priorities of the JWB Board, at the discretion of the JWB Chief Executive Officer. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 6 of 31 JWB's logo must be visible at Provider's administrative and program sites, be featured on the Provider’s website, and be present on the following Provider materials as an acknowledgement of support: • Annual report • Program brochures and marketing materials • Program stationery JWB's logo may not be used on any other publications requiring JWB resources without JWB approval. However, if a publication does not require a monetary commitment or indicate sponsorship, use of the JWB logo may be authorized at the sole discretion of the JWB Chief Executive Officer. 9. Not Used 10. Assignments and Subcontracts Provider shall not assign the responsibility of this Agreement to another party nor subcontract for any of the work contemplated under this Agreement, including transportation of participants, without prior written approval of JWB through an approved budget or other written approval on file at JWB. No such approval by JWB of any assignment or subcontract shall be deemed in any event or in any manner to provide for the incurrence of any obligation by JWB in addition to the total dollar amount stated in this Agreement. JWB shall have the right to require the Provider to replace any Subcontractor found, in the reasonable judgment of JWB, to be unacceptable. All such assignments or subcontracts shall be subject as applicable to the terms and General Conditions of this Agreement and to any conditions of approval that JWB shall deem necessary. Subcontracts for program service delivery described in the approved program methodology must be reviewed according to the Subcontract Assessment found on the Provider page of the JWB website. The assessment outlines elements that must be included in subcontracts. Subcontracts and the corresponding Subcontract Assessment shall be submitted to JWB within thirty (30) calendar days of the effective date of this Agreement and upon revision, amendment and execution of the subcontract thereafter. To the extent Provider is permitted by JWB to subcontract any of provider's responsibilities under this agreement, the subcontracting entity or agency shall be obligated to assume all applicable obligations of the Provider under this agreement, including the obligation to preserve and maintain insurance as outlined in General Condition 25 and 26. Provider shall have full responsibility for the successful performance and completion of all subcontracted duties under this Agreement to the same extent as if the Provider performed such duties. The Provider shall be the sole point of contact for subcontracts with regard to all matters under this Agreement. Provider is responsible for monitoring subcontracts of JWB funded programs unless otherwise specified in a Special Condition of this Agreement. Documentation of monitoring of subcontracts shall be submitted to JWB no more than thirty (30) calendar days following completion of the monitoring activities. 11. Confidential Information Provider must follow all laws regarding confidentiality of information including, but not limited to, HIPAA. Provider shall not use or disclose any information which specifically identifies a recipient of services under this Agreement, and shall adopt appropriate procedures for employees' handling of confidential data with the DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 7 of 31 following exceptions: a) such information may be revealed as may be necessary to conform to Fiscal Responsibility and Program Monitoring requirements as stated in the General Conditions of this Agreement; b) such information may be revealed as may be necessary pursuant to applicable federal, state, or local law and related regulations; and c) such information may be revealed with the written consent (authorization) of the recipient, or the recipient's responsible parent or guardian, where authorized by law. Provider is responsible to adopt appropriate policies, notifications, authorizations, and other relevant information that allows for the sharing of confidential information with JWB. The Provider shall also maintain in participant files a completed copy of a JWB-approved form for authorizing client consent to release information for each participant receiving services. As allowed by law and Provider policy, the Provider shall add JWB to consent forms including HIPAA consent forms to facilitate data sharing and implement the Fiscal Responsibility and Program Monitoring requirements as stated in the General Conditions of this Agreement and advise JWB within two (2) business days if a participant has withdrawn consent to share data and note this withdrawal of consent in the case file. JWB has full discretion as to the use of data and JWB owns all data once transferred to JWB. Provider shall obtain permission and license for the use of any and all photographs, videotaping, audio recordings, or written interviews/stories of participants, to include use of name, image and other identifiable information in connection with a press release, news story, testimonial, or story that may be viewed by the general public, and that the participant will not receive compensation for participation in the use of this information. For youth under the age of eighteen (18), Providers will obtain the signature of a parent or legal guardian. In no event should participant identifying information ever be emailed or faxed to JWB. In the event of an improper disclosure of participant information by Provider, Provider shall inform JWB of the improper disclosure and extent thereof within two (2) business days of becoming aware of the improper disclosure. Provider shall cooperate fully with JWB and take all necessary steps to correct and remedy any damage caused by the Provider's improper disclosure and to prevent future improper disclosure. Provider shall defend, indemnify and hold harmless JWB from any and all damages caused by the improper disclosure of any confidential information as defined by law including, but not limited to, Protected Health Information under HIPAA and any and all costs associated with remedying the disclosure. Provider shall defend, indemnify and hold harmless JWB from any and all damages caused by the improper disclosure as defined by law of any information including but not limited to personally identifiable information (PII) and protected health information (PHI) as required under HIPAA, HITECH and FIPA regulations or other information that is confidential and/or exempt from disclosure per F.S. 119. This provision shall survive the termination of this Agreement. Likewise, in the event of an improper disclosure of Provider's participant information by JWB, JWB shall inform Provider of the improper disclosure and extent thereof within two (2) business days of becoming aware of the improper disclosure. JWB shall cooperate fully with Provider and take all necessary steps to correct and remedy any damage caused by JWB's improper disclosure and to prevent future improper disclosure. JWB shall defend, indemnify and hold harmless Provider from any and all damages caused by JWB's improper disclosure and any and all costs associated with remedying the disclosure subject to the doctrine of sovereign immunity and limitations set forth in F.S. 768.28. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 8 of 31 12. Public Records JWB is a public entity subject to Florida's Public Records Law, which includes provisions relating to records retention, production, and confidentiality. For purposes of this section, Provider is also referred to as Contractor. Provider subcontracts that arise out of this Agreement must apply the entirety of this public records condition to the Subcontractor. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: Juvenile Welfare Board of Pinellas County 14155 58th St. No., Ste. 100 Clearwater, FL 33760 (727) 453-5600 publicrecords@jwbpinellas.org Contractors acting on behalf of JWB must comply with 119.0701 and must: a. Keep and maintain public records required by JWB to perform the service. b. Upon request from JWB's custodian of public records, provide JWB with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in F.S. 119 or as otherwise provided by law. c. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. d. Upon completion of the contract, transfer, at no cost, to JWB all public records in possession of Contractor or keep and maintain public records required by JWB to perform the service. If the Contractor transfers all public records to JWB upon completion of the contract, Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to JWB, upon request from JWB's custodian of public records, in a format that is compatible with the information technology systems of JWB. In addition, Contractors should be aware that Social Security numbers are confidential and exempt from disclosure (119.071(5)) and personal identifying information of a child or the parent or guardian of the child held by JWB or service provider under contract with JWB is exempt from disclosure (125.901(11)). There are many other exemptions in the law that Provider should be cognizant exist. However, for all Providers, any and all contracts between JWB and Provider, program methodology, budgets, requests for reimbursements, emails, other written correspondence and any other documents exchanged between the Provider and JWB are generally public records and will be disclosed in the sole discretion of JWB and must be retained in accordance with Florida's record retention policy. Providers should not provide any documents to JWB containing Trade Secrets, as defined by F.S. 812.08, or exempt or confidential and exempt information to JWB without specifically marking such document. By submitting any documents or information whatsoever to JWB, Provider agrees that JWB may use and disclose all information and documents submitted for any purpose JWB sees fit and that it is within JWB's sole discretion to determine if any information submitted is exempt from disclosure. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 9 of 31 Any Provider who receives a public records request for records pertaining to JWB or services funded by JWB, must advise JWB within two (2) business days of the records request and JWB and Provider will work together to respond to any such request. This provision shall survive termination of this Agreement. 13. Return of Funds Provider agrees to return to JWB any overpayment due to costs not incurred or costs disallowed pursuant to the terms of this Agreement and such funds shall be considered JWB funds and shall be refunded to JWB in accordance with its instructions. Should Provider fail to return said funds, Provider shall be responsible for all costs and fees of collection incurred by JWB - including, but not limited to, attorney fees and court costs including any pre-suit collections fees and costs. This provision survives termination of this Agreement and return of funds for overpayment or disallowance will be required even if the overpayment or disallowance is discovered after this Agreement is terminated. 14. Special Situations and Incidents Provider agrees to inform JWB within one (1) business day of any circumstances or events which may reasonably be considered to jeopardize its capability to continue to meet its obligations under the terms of this Agreement. Participant incidents are required to be reported for situations that occur only while under the Provider's care and includes anything that may reflect negatively or critically upon JWB. Certain personnel are mandated by law to report their suspicions of child abuse, neglect, or abandonment to the Florida Abuse Hotline (1-800-96-ABUSE). All concerns regarding suspected abuse, neglect, or abandonment of a child or vulnerable adult by the Provider shall first be reported to the Florida Abuse Hotline and then reported to JWB. Incident reporting does not preclude mandated reporting requirements. Critical Incidents are defined as follows: Abduction - An incident in which an individual who does not have care and custody of a child has taken the child. Concerns of child abductions shall immediately be reported to the appropriate law enforcement personnel. Abuse or Neglect - Reasonable cause to suspect that a child has been harmed or is believed to be threatened with harm while in the Provider's care. Baker Act – A participant is involuntarily admitted for psychiatric care under Florida law for Baker Act during the course of service delivery regardless if the incident occurred while under Provider's care. Breach of Information - Sensitive, protected or confidential data has potentially been viewed, stolen or used by an individual unauthorized to do so. Elopement- When a minor participant leaves a setting without permission or authorization. Employee Arrest - Employee conduct or activity that results in potential liability to the Provider or JWB, death or harm to a participant, or results in a law violation, including falsification of official records. If an arrest is made for a potentially disqualifying offense under Level 2 background screening requirements, or if the arrest occurred while in the performance of an employee's official duties, the incident should be reported immediately. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 10 of 31 Investigation or Lawsuit - Any formal investigation or legal action brought against Provider which relates to the services funded by JWB or which may reasonably be considered to jeopardize its capability to continue to meet its obligations under the terms of this Agreement. Media Coverage or Public Inquiry - Media coverage or public reaction that may have an impact on the Provider or JWB's ability to protect and serve its participants, or other significant effect on the Provider or JWB. Participant Death - The death of any participant receiving JWB services, regardless if the death occurred while under Provider's care. Participant Illness - An illness of a participant requiring a response by Emergency Medical Services AND transport to a medical facility due to the severity of the illness while participant is attending the program. Participant Injury - A medical condition of a participant requiring a response by Emergency Medical Services AND transport to the hospital due to the severity of the medical condition or injury while the participant is attending the program. Note in both instances of Participant Illness and Participant Injury the parents may use Emergency Medical Services as transportation to the hospital - if it is used solely for this purpose an incident report is not required. In the event that the participant leaves the program and requires emergency care due to an injury or illness incurred at the program, an incident report should be completed when the program becomes aware. Sexual Battery - An allegation of sexual battery involving a participant or employee as evidenced by medical evidence or law enforcement involvement. Sexual battery includes participant on participant incidents, employee, agent or volunteer on participant, and participant on employee, agent or volunteer. Suicide Attempt - An act which clearly reflects the physical attempt by an active participant to cause his or her own death, which results in bodily injury requiring medical treatment by a licensed health care professional. In addition, the Provider shall notify JWB immediately upon knowledge of any action or incident involving Provider staff or volunteers that could potentially jeopardize the terms of this Agreement which includes misconduct, malfeasance during working hours, or any conduct that results in the arrest of a staff member or volunteer after hours. Within one (1) business day of knowledge of any incident, the Provider must submit electronically a completed Incident Report to IRreviewteam@jwbpinellas.org with full details and disposition of the incident, excluding identifying information such as name, date of birth, and address. In the event of a participant death please contact by phone the JWB Chief Program Officer within three (3) hours of knowledge of the incident. All email communications made or received by JWB members or staff are considered public records and are retained and, upon request, made available to the public and media in accordance with Chapter 119, Florida Statutes. Provider must adhere to the reporting requirements hereunder after the termination of this Agreement if Provider becomes aware of a Critical Incident after the termination of the Agreement if the Critical Incident occurred during the term of the Agreement and/or relates to the services funded by JWB. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 11 of 31 15. Provider Staff Membership on Board Provider agrees that Provider staff shall not serve as voting members of the Provider's governing board. 16. Waiver JWB reserves the right to waive requirements of this Agreement and General Conditions where warranted by special circumstances. Any waiver shall be in writing and signed by JWB. 17. Provider & Program Data Maintained In 2-1-1 Database Provider agrees to maintain accurate and up-to-date Provider and program data in the 2-1-1 Tampa Bay Cares database. The Provider will review and update (as necessary) this data at least once annually. The Provider will list data for newly funded program(s) within thirty (30) calendar days of the date that JWB funds the program. This requirement applies to all programs accepting 2-1-1 referrals. 18. Provider Staff Background Checks All program staff and Provider staff (including employees, independent contractors, and staff of subcontractors), volunteers and those who may have access to youth participants are required to undergo and pass a national Level 2 background check that complies with the standards set forth in F.S. 435. Those individuals must provide written consent to the Provider to have documentation released to JWB which confirms no disqualifying offenses listed in F.S. 435.04. for which they have not received an exemption in accordance with Florida law. All staff and volunteers must continue to qualify to pass a Level 2 screening at all times and must notify their employer if at any time they no longer qualify to pass a Level 2 screening. Proof of Level 2 background clearance, including current executed affidavits/attestations of good moral character, must be maintained at all times in the appropriate files and the screening repeated every five (5) years or more often in accordance with law or as requested by JWB. Provider must collect written consent for the release of this information to JWB for purposes of verification. This requirement applies to employees regardless of the funder supporting the position and all volunteers and subcontractors who may have access to youth. Volunteers and subcontractors who assist on an intermittent basis for less than ten (10) hours per month do not have to be screened if a person who meets the screening requirement of this section is always present and has the volunteer and subcontractor within his or her line of sight. The Provider is required to clearly document which volunteers meet the criteria for a Level 2 background screening and affidavits of good moral character, and which are exempt according to the terms of this Agreement. The Provider's policy and practice for background screening must provide for adequate protection and must comply with all applicable laws and implementing regulations including, but not limited to F.S. 435. The Florida Department of Children and Families provides an exemption process under this statute. JWB does not provide an exemption or waiver process. Should a Provider not be statutorily authorized to receive a national Level 2 background check in accordance with F.S. 435, the Provider must still comply with the standards set forth in F.S. 435 through VECHS background screening. Only in the event the Provider does not qualify to receive a national Level 2 background check in accordance with F.S. 435 and is not eligible to participate in VECHS, then the Provider must engage a third-party vendor to conduct a national background check and must comply with the standards as set forth in F.S. 435. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 12 of 31 Providers using VECHS, or any other third-party vendor which does not allow the release of background screening results to JWB, must sign and provide to JWB an affidavit which ensures compliance with the entirety of this section. This affidavit must be renewed annually by the Provider's Executive Director or equivalent and submitted within thirty (30) calendar days of the effective date of this Agreement and upon change of staff in this position. Provider must also provide a written procedure within thirty (30) calendar days of the effective date of this Agreement which outlines the process by which compliance is ensured with the entirety of this section, including the person responsible for conducting verification between results of VECHS information and the disqualifying offenses according to F.S 435. Personnel and volunteer files shall reflect who verified whether the employee or volunteer candidate passed the background screening according to F.S. 435.04. Provider agrees to submit to monitoring of personnel and volunteer files and other required documents to ensure compliance with this section. Monitoring will include, but not be limited to, review of training logs, position descriptions, applications, resumes, salary information, Affidavits of Good Moral Character, the results of background screenings and Provider verification of staff credentials. Consents executed by employees to release Affidavits of Good Moral Character and background screening results will be provided to JWB for review. Providers shall not release Protected Health Information to JWB and Providers shall keep this information separate from personnel and volunteer files. Parental consent for JWB monitoring activities must be evident in the personnel and volunteer files of minors. 19. Not Used 20. Link to JWB's Website Provider website shall include the JWB logo that links to the JWB website (www.jwbpinellas.org). 21. Drug-Free Workplace The Provider shall have and enforce a Drug and Alcohol Free Workplace Policy. This policy shall be submitted to JWB within thirty (30) calendar days of the execution of this Agreement. 22. Public Entity Crimes Per Section 287.133, F.S., a person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with a public entity, and may not transact business with a public entity in excess of the threshold amount provided in Section 287.017, for CATEGORY TWO for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. 23. JWB Policies and Procedures Provider agrees to follow all JWB policies and procedures which can be located on the JWB website at www.jwbpinellas.org and which are incorporated into this Agreement in their entirety. Said policies include, but are not limited to, all Board policies, funding policies, JWB Financial Policies and Procedures for Funded DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 13 of 31 Programs, security policies, JWB Data Quality Manual, and policies that may be promulgated by JWB within its sole discretion from time to time. JWB reserves the right to change these policies from time to time within its sole discretion. JWB will provide a minimum of thirty (30) calendar days' notice to the Provider and it is the responsibility of the Provider to be in compliance with all policies and procedures at all times. Provider is encouraged to provide certification of current accreditation by a recognized national accrediting body appropriate to the programming funded by JWB. Regardless of accreditation, the Provider must meet the highest professional standards established through its specific field. 24. Conflict of Interest The Provider must have no interest and shall acquire no interest, either direct or indirect, which would conflict in any manner with the performance or services required hereunder. The Provider further represents that no person having any such interest shall be employed or subcontracted by the Provider during the Agreement term and any extensions. The Provider shall promptly notify JWB, in person, or by email, regular mail or delivery service, of all potential conflicts of interest for any prospective business association, interest, or other circumstance, which may influence or appear to influence the Providers judgment or quality of services being provided hereunder. Such written notification shall identify the prospective business association, interest or circumstance, the nature of work that the Provider may undertake and request an opinion of the JWB Chief Executive Officer as to whether the association, interest or circumstance would, in the opinion of JWB, constitute a conflict of interest if entered into by the Provider. JWB agrees to notify the Provider of its opinion, in person, or by email, regular mail or delivery service, within thirty (30) days of receipt of notification by the Provider. 25. Insurance Requirements - Basic Provisions The Provider will procure, pay for, and maintain, throughout the period of this Agreement, on behalf of the Provider and JWB, the following MINIMUM limits of basic insurance coverage with responsible companies, eligible to do business in the State of Florida, which maintain a rating of A-(IX) or higher with A.M. Best. a. Workers' Compensation Part One: "Statutory" Part Two: Each Accident $500,000 Disease - Policy Limit $500,000 Disease - Each Employee $500,000 Such insurance shall be no more restrictive than that provided by the latest edition of the standard Workers' Compensation Policy, as filed for use in Florida by the National Council on Compensation DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 14 of 31 Insurance (NCCI), without any restrictive endorsements other than any endorsements required by NCCI or the State of Florida. In addition to coverage for the Florida Workers' Compensation Act, where appropriate, coverage is to be included for the Federal Employer's Liability Act and any other applicable Federal or State law. b. Commercial General Liability General Aggregate $3,000,000 Products/Completed Operations Aggregate $3,000,000 Personal and Advertising Injury $3,000,000 Each Occurrence $3,000,000 Such insurance shall be no more restrictive than that provided by the latest edition of the standard Commercial General Liability Form (Form CG 00 01) as filed for use in the State of Florida by the Insurance Services Office (ISO) without any restrictive endorsements other than any endorsements specifically required by ISO or the State of Florida. JWB and JWB's Board members, employees, volunteers, and agents shall be included as an "Additional Insured" on the Commercial General Liability coverage a form no more restrictive than ISO form CG 20 10 (Additional Insured - Owners, Lessees, or Provider). c. Automobile Such insurance shall cover all owned, hired and non-owned vehicles operated by, or on behalf of, the Provider. Combined single limit - (Vehicles transporting JWB Participants) Owned: ☒ $5,000,000 ☐ $3,000,000 ☐ $2,000,000 ☐ $1,000,000 ☐ $500,000 ☐ N/A☐ Other: Non-Owned: ☐ $5,000,000 ☐ $3,000,000 ☐ $2,000,000 ☐ $1,000,000 ☐ $500,000 ☒ N/A☐ Other: Hired: ☐ $5,000,000 ☐ $3,000,000 ☐ $2,000,000 ☐ $1,000,000 ☐ $500,000 ☒ N/A☐ Other: Combined single limit - (All other vehicles used in the performance of work under this Agreement) Owned: ☐ $5,000,000 ☐ $3,000,000 ☐ $2,000,000 ☐ $1,000,000 ☐ $500,000 ☒ N/A☐ Other: Non-Owned: ☐ $5,000,000 ☐ $3,000,000 ☐ $2,000,000 ☐ $1,000,000 ☐ $500,000 ☒ N/A☐ Other: Hired: ☐ $5,000,000 ☐ $3,000,000 ☐ $2,000,000 ☐ $1,000,000 ☐ $500,000 ☒ N/A☐ Other: [The determination of which of the Provider's vehicles will be subject to the limit stated above for "Vehicles transporting JWB Participants" and will be based upon the responses given by the Provider in the most recent JWB Insurance Survey.] Such insurance shall be no more restrictive than that provided by Section II (Liability Coverage) of the most recent version of the standard Business Auto Policy (ISO Form CA 00 01) without any restrictive endorsements, including coverage for liability contractually assumed, and shall cover all owned, non- owned, and hired autos used in the performance of the work under this Agreement. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 15 of 31 Providers that transport JWB Participants will be required to insure any vehicle used for such Participant transportation in the amount shown in the Participant Transportation section of the Automobile Insurance Requirements matrix. Such amount shall be determined by JWB based upon the maximum number of passengers per vehicle (including driver) in the vehicle being utilized. All other Provider vehicles are required to be insured in the amount shown in the matrix which corresponds to the rest of the Providers operations, excluding participant transportation. Providers that hire participant transportation services shall be required to maintain verification of transportation vendor's automobile liability insurance limits in the same amount that the Provider would be required to maintain if Provider were providing the transportation services directly. Such amount shall be determined by JWB based upon the maximum number of passengers per vehicle (including driver) in the vehicle being utilized. The applicable limits can be found on JWB’s website. d. Excess or Umbrella Insurance: All required limits of insurance may be satisfied by the use of any combination of primary and excess/umbrella liability insurance coverages. All Certificates of Insurance for umbrella and excess liability policies should clearly indicate which underlying policies such excess or umbrella liability policies are applicable to on an excess basis. e. Evidence of Insurance: Provider shall not commence work until the required insurance is in force and evidence of insurance meeting all of the requirements set forth herein has been provided to JWB. JWB at all times reserves the right to request such additional documentation and evidence of insurance as in its sole discretion it may require and the Provider hereby agrees to provide same. An appropriate Certificate of Insurance signed by an authorized representative of the insurer shall be satisfactory evidence of insurance. With respect to the Commercial General Liability, an appropriate Certificate of Insurance signed by an authorized representative of the insurer, and copies of the actual additional insured endorsement(s) as issued on the policy(ies), shall be satisfactory evidence of such insurance. The evidence of insurance provided by Provider must include a disclosure of the amount(s) of all deductibles or self-insured retentions applicable to any policy of insurance required under this section. Until such insurance is no longer required by this Agreement, Provider shall provide JWB with renewal or replacement evidence of insurance at least fifteen (15) calendar days prior to the expiration or termination of such insurance. Notwithstanding the prior submission of a Certificate of Insurance, copies of endorsements, or other evidence initially acceptable to JWB, if requested by JWB, Provider shall, within thirty (30) calendar days after receipt of a written request from JWB, provide JWB with a certified copy(ies) of the policy(ies) providing the coverage required herein. Provider may redact or omit, or cause to be redacted or omitted, those provisions of the policy or policies which are not relevant to the insurance required herein. f. Notice of Cancellation: DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 16 of 31 All required policies must be endorsed to provide JWB with thirty (30) calendar days' prior notice of cancellation. g. Primary and Non-Contributory: The insurance provided by the Provider shall apply on a primary basis to and shall not require contribution from, any insurance maintained by JWB. Any insurance or self-insurance maintained by JWB shall be in excess of, and shall not contribute with, the insurance provided by Provider. h. Deductibles/Self-Insured Retentions: Except as otherwise specifically authorized in this Agreement, no deductible or self-insured retention for any insurance required of Provider pursuant to this Agreement will be allowed. To the extent any required insurance is subject to any deductible or self-insured retention (whether with or without prior approval of JWB), Provider shall be solely responsible for paying any such deductible or self-insured retention. i. Non-Waiver/Remedies: Compliance with these insurance requirements shall not limit the liability of Provider, its subcontractors, sub-subcontractors, employees or agents. Any remedy provided to JWB or JWB's Board members, employees, volunteers, and agents by the insurance provided by Provider shall be in addition to and not in lieu of any other remedy (including, but not limited to, as an indemnitee of Provider) available to JWB under this Agreement or otherwise. Neither approval nor failure to disapprove insurance furnished by Provider shall relieve Provider from the responsibility to provide insurance as required by this Agreement. Provider shall provide JWB with renewal or replacement evidence of insurance at least fifteen (15) calendar days prior to the expiration or termination of such insurance. If Provider cannot meet this timeline, notification must be made to the assigned JWB Program Consultant and maintain communication until such time as evidence of insurance can be submitted to JWB. 26. Insurance Requirements - Additional Coverages The Provider will procure, pay for, and maintain, throughout the period of this Agreement, on behalf of the Provider and JWB, the following MINIMUM limits of additional insurance coverage with responsible companies, eligible to do business in the State of Florida, which maintain a rating of A-(IX) or higher with A.M. Best. a. Professional Liability Each Claim $1,000,000 Annual Aggregate $1,000,000 Maximum Deductible or Maximum Self-Insured Retention $25,000 DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 17 of 31 Such insurance shall be on a form acceptable to JWB and shall cover Provider for those sources of liability arising out of the rendering or failure to render professional services in the performance of the services required in the Agreement including any hold harmless and/or indemnification agreement. If the Professional Liability is provided on a Claims Made Form, the retroactive date must be no later than the first date of this Agreement and such claims-made coverage must respond to all claims reported within three (3) years following the period for which coverage is required. b. Cyber Liability Each Claim $500,000 Annual Aggregate $500,000 Maximum Deductible or Maximum Self-Insured Retention $25,000 The Cyber Liability insurance shall be on a form acceptable to JWB and shall cover Security & Privacy Liability and Breach Response Coverage, including Notification Expenses. If the Cyber Liability is provided on a Claims Made Form, the retroactive date must be no later than the first date of this Agreement and such claims-made coverage must respond to all claims reported within three (3) years following the period for which coverage is required. The required Cyber Liability coverage may be included as part of the Professional Liability coverage and limits required above. c. Abuse and Molestation Liability Each Claim $1,000,000 Annual Aggregate $1,000,000 Maximum Deductible or Maximum Self-Insured Retention $25,000 Such insurance shall be on a form acceptable to JWB and shall cover Provider and its employees for liability arising out of any occurrence of abuse or molestation in relation to the work provided by Provider under the Agreement. If the Abuse and Molestation coverage is provided on a Claims Made Form, the retroactive date must be no later than the first date of this Agreement and such claims-made coverage must respond to all claims reported within three (3) years following the period for which coverage is required. d. Directors and Officers/Employment Practices Liability Each Claim $1,000,000 Annual Aggregate $1,000,000 Maximum Deductible or Maximum Self-Insured Retention $25,000 DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 18 of 31 Such insurance shall be on a form acceptable to JWB and shall cover Provider and its directors, officers and employees for liability arising out of "Wrongful Acts" in the performance of their duties as directors, officers and employees of Provider. In addition, coverage shall be included for "Wrongful Acts" of Provider arising out of Provider's employment practices. If the coverage is provided on a Claims Made Form, the retroactive date must be no later than the first date of this Agreement and such claims-made coverage must respond to all claims reported within three (3) years following the period for which coverage is required e. Crime Insurance Such insurance shall be on a form acceptable to JWB and shall provide the following coverages in the following amounts: Employee Dishonesty: $300,000 Forgery or Alteration: $300,000 Robbery (on or off premises): $300,000 Computer Fraud: $300,000 Funds Transfer Fraud: $300,000 Maximum Deductible or Maximum Self-Insured Retention $25,000 f. Watercraft Liability To the extent watercraft are utilized, Provider shall purchase and maintain insurance which shall, at a minimum, cover Provider for injuries or damage arising out of the use of all owned, non-owned, and hired watercraft. The insurance shall include JWB and JWB's Board members, employees, volunteers, and agents as additional insureds. The limits applicable to watercraft liability shall be: Each Occurrence/Annual Aggregate N/A g. Pollution Legal Liability Such insurance shall cover Provider for liability resulting from pollution or other environmental impairment arising out of, or in connection with, work performed under this Agreement, or which arises out of, or in connection with this Agreement, including coverage for cleanup of pollution conditions and third-party bodily injury and property damage claims arising from pollution conditions. Such insurance shall also include transportation coverage and non-owned disposal site coverage. Coverage must either be on an occurrence basis; or, if on a claims-made basis, the coverage must respond to all claims reported within three (3) years following the period for which coverage is required and which would have been covered had the coverage been on an occurrence basis. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 19 of 31 The minimum limits (inclusive of any amounts provided by an umbrella or excess policy) shall be: Each Claim N/A Annual Aggregate N/A Maximum Deductible or Maximum Self-Insured Retention $25,000 JWB and JWB's Board members, employees, volunteers, and agents shall be included as an "Additional Insureds" on the policy. h. Excess or Umbrella Insurance: All required limits of insurance may be satisfied by the use of any combination of primary and excess/umbrella liability insurance coverages. All Certificates of Insurance for umbrella and excess liability policies should clearly indicate which underlying policies such excess or umbrella liability policies are applicable to on an excess basis. i. Evidence of Insurance: Provider shall not commence work until the required insurance is in force and evidence of insurance meeting all of the requirements set forth herein has been provided to JWB. JWB at all times reserves the right to request such additional documentation and evidence of insurance as in its sole discretion it may require and the Provider hereby agrees to provide same. An appropriate Certificate of Insurance signed by an authorized representative of the insurer shall be satisfactory evidence of insurance. With respect to the Commercial General Liability, an appropriate Certificate of Insurance signed by an authorized representative of the insurer, and copies of the actual additional insured endorsement(s) as issued on the policy(ies), shall be satisfactory evidence of such insurance. The evidence of insurance provided by Provider must include a disclosure of the amount(s) of all deductibles or self-insured retentions applicable to any policy of insurance required under this section. Until such insurance is no longer required by this Agreement, Provider shall provide JWB with renewal or replacement evidence of insurance at least fifteen (15) calendar days prior to the expiration or termination of such insurance. Notwithstanding the prior submission of a Certificate of Insurance, copies of endorsements, or other evidence initially acceptable to JWB, if requested by JWB, Provider shall, within thirty (30) calendar days after receipt of a written request from JWB, provide JWB with a certified copy(ies) of the policy(ies) providing the coverage required herein. Provider may redact or omit, or cause to be redacted or omitted, those provisions of the policy or policies which are not relevant to the insurance required herein. j. Notice of Cancellation: DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 20 of 31 All required policies must be endorsed to provide JWB with thirty (30) calendar days' prior notice of cancellation. k. Primary and Non-Contributory: The insurance provided by the Provider shall apply on a primary basis to and shall not require contribution from, any insurance maintained by JWB. Any insurance or self-insurance maintained by JWB shall be in excess of, and shall not contribute with, the insurance provided by Provider. l. Deductibles/Self-Insured Retentions: Except as otherwise specifically authorized in this Agreement, no deductible or self-insured retention for any insurance required of Provider pursuant to this Agreement will be allowed. To the extent any required insurance is subject to any deductible or self-insured retention (whether with or without prior approval of JWB), Provider shall be solely responsible for paying any such deductible or self-insured retention. m. Non-Waiver/Remedies: Compliance with these insurance requirements shall not limit the liability of Provider, its subcontractors, sub-subcontractors, employees or agents. Any remedy provided to JWB or JWB's Board members, employees, volunteers, and agents by the insurance provided by Provider shall be in addition to and not in lieu of any other remedy (including, but not limited to, as an indemnitee of Provider) available to JWB under this Agreement or otherwise. Neither approval nor failure to disapprove insurance furnished by Provider shall relieve Provider from the responsibility to provide insurance as required by this Agreement. Provider shall provide JWB with renewal or replacement evidence of insurance at least fifteen (15) calendar days prior to the expiration or termination of such insurance. If Provider cannot meet this timeline, notification must be made to the assigned JWB Program Consultant and maintain communication until such time as evidence of insurance can be submitted to JWB. 27. Indemnification Provider shall defend, indemnify, and hold harmless JWB, its agents, and employees from and against any and all liabilities, claims, judgments, or actions including, but not limited to, attorney's fees and all costs that may hereafter at any time be made or brought by any person or entity on account of any claim including but not limited to, personal injury, property damage, loss of monies, civil rights violation, or discrimination allegedly caused in whole or part by any act or omission, including but not limited to, breach of contract, negligent act, wrongful act, intentional act, omission, and any acts of fraud or defalcation, of the Provider, its agents, employees, or subcontractors, arising out of or relating to its performance of this Agreement or for Provider's improper disclosure of confidential and/or exempt information, or failure to comply with F.S. 119 or any other applicable law, rule or regulation. In no event will the Provider be liable for or have any obligation to defend DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 21 of 31 JWB against such liability, claims, judgments, or actions, including costs and attorney's fees, arising out of the sole negligent acts of JWB. This provision survives termination of the Agreement. 28. Certification that Provider is legally able to contract with JWB In compliance with F.S. 287.135(a), a Provider is ineligible to and may not enter into a contract with JWB if the Provider is on the Scrutinized Companies that Boycott Israel List, created pursuant to s. 215.4725 or is engaged in a boycott of Israel. In compliance with F.S. 287.135(b), for contracts of $1 million or more, a Provider is ineligible to and may not enter into a contract with JWB if the Provider (1) is on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Section List, created pursuant to s. 215.473 or, (2) is engaged in business operations in Cuba or Syria. By entering into this Agreement, you are certifying that you are eligible to contract with JWB and are not participating in a boycott of Israel, are not on the Scrutinized Companies with Activities in Sudan List, are not on the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List and that you do not have business operations in Cuba or Syria. In addition, this Agreement may be terminated if Provider (1) has found to have submitted a false certification, (2) has been placed on the Scrutinized Companies that Boycott Israel List, or is engaged in a boycott of Israel, (3) has been placed on the Scrutinized Companies with Activities In Sudan List or the Scrutinized Companies with Activities in The Iran Petroleum Energy Sector List; or (4) has been engaged in business operations in Cuba or Syria. 29. E-Verify In accordance with F. S. 448.095, no later than the first date of the term Agreement, Provider must register with and use the U.S. Department of Homeland Security's E-Verify system to verify the work authorization status of all employees hired on or after the first date of the term Agreement and during the remainder of the term of this Agreement. Evidence may consist of, but is not limited to, providing notice of your E-Verify number. Instructions on how to provide proof of participation/E-Verify enrollment is on the U.S Department of Homeland Security’s E-Verify website. The statute also applies to subcontractors performing work under this Agreement. The subcontractor must use the E-Verify system for any employees it may hire during the term of this Agreement. The Subcontractors must provide affidavits stating the subcontractor does not employ, contract with, or subcontract with an unauthorized alien, as defined by F. S. § 448.095(k). Subcontractors are defined in Florida Statute as both individuals and legal entities. Provider must maintain copies of all subcontractor affidavits for the duration of the JWB Agreement and these affidavits shall be subject at all times to inspection, review, or audit by JWB personnel or its duly authorized agent. Notwithstanding any other terms of this Agreement, if JWB has a good faith belief that you have knowingly hired, recruited or referred an alien who is not duly authorized to work by the immigration laws or the Attorney General of the United States, JWB shall terminate this Agreement. Provider may be liable for all costs associated with JWB securing the same services, inclusive, but not limited to, higher costs for the same services and rebidding costs (if necessary). Any challenge to termination under this provision must be filed in the Circuit Court no later than 20 calendar days after the date of termination. If this Agreement is terminated for a violation of the statute, Provider may not be awarded a public contract for a period of one (1) year after the date of termination. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 22 of 31 IX. SIGNATURES _______________________________________ __________________________________________________ Chief Executive Officer: Juvenile Welfare Board of Pinellas County City Manager: City of Clearwater Beth A. Houghton Jon Jennings ________________________________________ ________________________________________ Date Date ATTEST __________________________________________ Rosemarie Call City Clerk APPROVED AS TO FORM AND CONTENT __________________________________________ Owen Kohler Lead Assistant City Attorney DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 8/26/2022 | 4:25 PM EDT FY23 City of Clearwater-Charting the Course for Youth Page 23 of 31 Attachment 1 Special Conditions of the Agreement The following condition(s) applies to the program(s): Charting the Course for Youth Provider approved COST program shall adhere to the JWB approved Program Service Matrix Model Program Components for Out of School Time Programming. The Provider will work with the assigned JWB Evaluator to implement the Florida Afterschool Network Quality Self-Assessment. The provider must identify a self-assessment coordinator who will work with the JWB Evaluator to conduct the self-assessment. The self-assessment must be completed and associated performance improvement plan (as appropriate) must be established by the end of the fiscal year. The Provider and all facilities legally required to be licensed must maintain valid licensure. Facilities not required to be licensed must maintain a Certificate of Substantial Compliance issued by the Pinellas County License Board (PCLB). Facilities operated during the summer only are considered Summer Day Camps pursuant to PCLB current regulations. Should any Provider or facility's license or certification be revoked, not renewed, or suspended during the time services are being provided hereunder, the Provider must immediately notify JWB within twenty-four (24) hours in writing and said Provider or facility is no longer qualified to provide services to the Recipients under the terms of this Agreement. At all times during this Agreement, Provider and/or facility's license must be considered in Good Standing, which is defined as having no probationary license status within the preceding twelve (12) months. Should Provider be a party to any written agreement with the Early Learning Coalition (ELC) during the term of this Agreement, Provider must advise JWB in writing of the contract. If Provider’s contract with ELC is terminated or suspended at any time during this Agreement, Provider must, within twenty-four (24) hours, notify JWB in writing and Provider or facility may no longer be qualified to provide the services pursuant to this Agreement. Provider authorizes JWB to speak with PCLB, ELC and any other entity regulating the Provider about anything relevant to Provider's child care license, history of providing care or anything else deemed relevant by JWB. General Condition #10 - Assignments and Subcontracts- The last sentence of paragraph two and of paragraph three in this section are waived: Provider is exempted from submitting Subcontracts, Subcontract Assessments and Subcontract monitoring documentation for individual (not incorporated) providers of overlay services and tutoring services if said individuals of those services are not left alone with children. All other terms of General Condition #10 shall remain the same. General Condition #18 - Provider is waived from personnel file monitoring with JWB wherein the Provider has no non-compliances on PCLB’s most recent monitoring report/inspection checklist/complaint investigation in the area of Personnel and at the time of JWB monitoring is in full compliance with all PCLB regulations pertaining to Personnel, including, but not limited to, personnel records and background screening. JWB reserves the right to monitor personnel files at any time, including if a non-compliance is noted during PCLB’s monitoring/inspection/investigation and at any time JWB deems necessary. Provider will give JWB staff access to all PCLB monitoring reports/inspection checklist/complaint investigations. All other provisions of the Condition remain. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 Provider shall upload Quarterly Status Reports inclusive of staff turnover and vacancy rates. Quarterly reports shall be uploaded to JWB's Secure Portal by the 20th of the month following the reporting period (i.e. January 20th, April 20th, July 20th, and October 20th). The reports and calculations shall be made using the rate calculators provided in the Workforce Stabilization application. Provider will ensure that any and all required certifications and credentials for water safety or swim instruction are current throughout the term Agreement period for all applicable staff. Provider will ensure that all pool facilities used by Provider comply with all applicable laws, rules and regulations and maintain current inspections, permits and licenses for safe operation of a public swimming pool in accordance with the Florida Department of Health in Pinellas County. JWB funding is contingent upon the Provider reporting the number of participants that receive swim lessons, time period the lessons are provided, the type of certification held by Life guard/Water Instructor, hourly wage and the number of hours allocated to the activity. All vehicles used by the Provider to transport any program participants in a JWB funded program must be equipped with an alarm system approved by the Department of Children and Families and meeting the criteria in the CC/SS Facility Handbook that prompts the driver to inspect the vehicle for the presence of children before exiting the vehicle. Alarms must be installed and maintained according to the manufacturer’s recommendations. The program will be measured using the standardized assessment for English Language Arts as identified by Pinellas County Schools. The program will be measured using the standardized assessment for Math as identified by Pinellas County Schools. The following condition(s) applies to the Provider: City of Clearwater General Condition #2f - The last sentence is waived: Provider is not required to submit a Continuity of Operations Plan to JWB. General Condition #2h - The sentence is waived: Due to the Provider being subject to the Code of Ethics for Public Officers and Employees, adopted by the Legislature as Part III of Chapter 112, Florida Statutes, the Provider is not required to have a written conflict of interest policy and to obtain appropriate signed statements from its governing board members, officers, and employees on an annual basis. General Condition #6 - Board Members and Training is waived. General Condition #11 - Confidential Information- fifth paragraph, the sentence that states, "Provider shall defend, indemnify and hold harmless JWB from any and all damages caused by the improper disclosure of any confidential information as defined by law including, but not limited to, Protected Health Information under HIPAA and any and all costs associated with remedying the disclosure." is stricken and replaced with the following: "Provider shall defend, indemnify, and hold harmless JWB from any and all damages caused by the FY23 City of Clearwater-Charting the Course for Youth Page 24 of 31 DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 25 of 31 provider's improper disclosure of any information including, but not limited to, Protected Health Information under HIPAA and any and all costs associated with remedying the disclosure subject to the doctrine of sovereign immunity and limitations set forth in F.S. 768.28." General Conditions #25 and #26- Insurance Requirements are waived wherein the Provider maintains responsibility for the delivery of services. Should the Provider assign or subcontract any of the work contemplated under this Agreement to a non-governmental entity, or to a non-Florida governmental entity, this Insurance Requirements waiver is not applicable to the subcontracted services portion of the contract. Nongovernmental subcontractors and non-Florida governmental subcontractors must demonstrate compliance with the insurance requirements for all subcontracted services performed for Provider for JWB-funded programs. Provider is solely responsible for ensuring subcontractors of the Agreement are in compliance with the minimum insurance requirements as described in General Conditions #25 and #26. General Condition #27 - Indemnification is replaced with "The Provider agrees to be fully responsible for all claims arising out of its own acts of negligence or its respective employees' acts of negligence when acting within the scope of their employment and agrees to be liable for any damages proximately caused thereby; provided, however, that the Provider's liability is subject to the monetary limitations and defenses imposed by section 768.28, F.S. Nothing herein is intended to serve as a waiver of sovereign immunity by the Provider, nor shall anything herein be construed as consent by the Provider to be sued by any third party for any cause or matter arising out of or related to this Agreement except to the extent provided by 768.28, F.S." DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 26 of 31 Attachment 2 Geographical Service Area Provider agrees whenever possible to maintain service sites which are accessible by public transportation and convenient to the target participant group. Provider will advise JWB of any changes made in service sites. The geographical service area for this agreement is as follows: Program Name Participants are eligible Countywide Participants are eligible who reside in the following ZIP codes: Participants are eligible from the following service areas: Charting the Course for Youth Participants will primarily reside in zip codes 33755, and 33756. In addition, participants can reside in the following zip codes: 33763, 33764, 33765, 33770, 33778, 34677, 34695 and 34698. DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 27 of 31 Attachment 3 *In order to receive payment on the Reimbursement Date, invoices/reimbursement requests must be submitted to JWB by the Submission Due Date (Wednesday), to allow for proper review, and approval by JWB staff. ACCOUNTS PAYABLE SCHEDULE - FY 2023 Pay# Submission Due Date * (Wednesday) Reimbursement Date (Friday) 1 10/05/22 10/14/22 2 10/19/22 10/28/22 3 11/02/22 11/11/22 4 11/16/22 11/25/22 5 11/30/22 12/09/22 6 12/14/22 12/23/22 7 12/28/22 01/06/23 8 01/11/23 01/20/23 9 01/25/23 02/03/23 10 02/08/23 02/17/23 11 02/22/23 03/03/23 12 03/08/23 03/17/23 13 03/22/23 03/31/23 14 04/05/23 04/14/23 15 04/19/23 04/28/23 16 05/03/23 05/12/23 17 05/17/23 05/26/23 18 05/31/23 06/09/23 19 06/14/23 06/23/23 20 06/28/23 07/07/23 21 07/12/23 07/21/23 22 07/26/23 08/04/23 23 08/09/23 08/18/23 24 08/23/23 09/01/23 25 09/06/23 09/15/23 26 09/20/23 09/29/23 27 10/04/23 10/12/2023 (September business) DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 28 of 31 28 10/18/23 10/26/2023 (September business) DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 29 of 31 Attachment 4 Document Submittal Chart This chart is intended as a guide. Submittals required in the General and Special Conditions of the Agreement supersede this guide. Provider Document Time Frame Submit To Approved program methodology Throughout the period of the Agreement Agency Specific JWB Secure Portal Site COOP – WAIVED Within thirty (30) calendar days of effective date of Agreement Agency Specific JWB Secure Portal Site Most Recent Audit Immediately upon receipt by the Provider's board or not to exceed 180 days of the close of the Provider's fiscal year Agency Specific JWB Secure Portal Site Fee Schedules Within thirty (30) calendar days of the effective date of this agreement and upon making changes to the fee schedule Agency Specific JWB Secure Portal Site Monitoring, Site Visit, Accreditation and Licensing Reports No more than thirty (30) calendar days following Provider receipt Agency Specific JWB Secure Portal Site Notification of Change in Participant and/or Finance Data Base Within ninety (90) calendar days in advance of any changes Email to JWB Chief Executive Officer Board Member List – WAIVED Within thirty (30) calendar days of the effective date of this agreement and approval of any change of board composition Agency Specific JWB Secure Portal Site Board Training (Outline of topics, members in attendance, and who provided training) - WAIVED Within six (6) months of joining the Provider board, evidence of training new board members must be provided to JWB within 30 days of the training. Agency Specific JWB Secure Portal Site Subcontracts - Waived in the case of independent providers of tutoring and overlay providers Within thirty (30) calendar days of the effective date of this Agreement and upon revision, amendment and execution thereafter. Agency Specific JWB Secure Portal Site Subcontract Assessment - Waived in the case of independent providers of tutoring and overlay providers Within thirty (30) calendar days of the effective date of this Agreement and upon revision, amendment and execution thereafter. Agency Specific JWB Secure Portal Site DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 30 of 31 Subcontract Monitoring Documentation - Waived in the case of independent providers of tutoring and overlay providers No more than thirty (30) calendar days following completion of the monitoring activities. Agency Specific JWB Secure Portal Site Incident Reports Within one (1) business day of knowledge of any incident IRreviewteam@jwbpinellas.org Executive Director Affidavit (Providers using VECHS) - Not applicable Within thirty (30) calendar days of the effective date of this Agreement and upon change of staff in this position Agency Specific JWB Secure Portal Site Procedure for General Condition #18 - Provider Staff Background Checks (Providers using VECHS) - Not applicable Within thirty (30) calendar days of the effective date of this Agreement Agency Specific JWB Secure Portal Site Drug-Free Workplace policy Within thirty (30) calendar days of effective date of Agreement and upon revision and approval by the Provider's board Agency Specific JWB Secure Portal Site Insurance Documentation - WAIVED – Unless services are Subcontracted Throughout the period of the Agreement and with renewal or replacement at least fifteen (15) calendar days prior to the expiration or termination of such insurance. Agency Specific JWB Secure Portal Site DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 FY23 City of Clearwater-Charting the Course for Youth Page 31 of 31 Attachment 5 City of Clearwater Charting the Course for Youth Performance Measurement Outcome Measure 2022-10-01 - 2023-09-30 Target Description Notes 90% of eligible participants will indicate satisfaction in all applicable domains in the program's OST survey. The survey assesses participant opinions about satisfaction in the program, including in the domains of program engagement, SEL, leadership, academics, STEAM, and healthy decision making. Eligibility is defined as being enrolled in grades 3 or higher, enrolled before January, and active during the administration period (May). The denominator includes all participants who are eligible, while the numerator counts the number of people, out of those eligible, who took the survey. Applicable domains include program engagement, SEL, academics, and STEAM. 95% of participants will miss less than 10% of school days This will include both excused and unexcused absences from school. Eligibility: Participants who are enrolled between the months of Aug of the prior FY and May who have at least 30 days of programmatic attendance. Process Measure 2022-10-01 - 2023-09-30 Target Description Notes 65% of eligible participants continued in the program for at least two consecutive years. Eligibility: Any participant who could return to the program. Initially in the program 30 days. Currently in the program 30 days or more. Consecutive years: Served in two fiscal years back to back. 70% of eligible participants will attend 70% of program days or more Eligibility: Participants who attend the program for at least 30 days DocuSign Envelope ID: DDBEB2CD-CE65-4D47-8163-F92096A8C8D2 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0913 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Police Department Agenda Number: 7.7 SUBJECT/RECOMMENDATION: Accept the University of North Florida Training and Services Institute, Inc., d/b/a Institute of Police Technology and Management (IPTM), High Visibility Education (HVE) and Enforcement Campaign for Pedestrian and Bicycle Safety Grant Award in the amount of $21,836.07 for police overtime and authorize the appropriate officials to execute same. (consent) SUMMARY: The Clearwater Police Department (CPD) submitted an application under the state HVE program to continue its grant-funded pedestrian and bicycle safety project. The grant has been officially awarded in the amount of $21,836.07 and CPD now seeks council approval to accept it. CPD has conducted nine grant-funded comprehensive enforcement/education projects since March 2014 aimed at changing the behavior of all who use Clearwater’s roadways - pedestrians, bicyclists, and motorists. Due to the success of the previous projects, IPTM would like to see Clearwater continue to build upon what it has already accomplished. CPD will again carefully select a pool of patrol officers/sergeants for this project who have demonstrated a sincere interest and affinity for traffic, bicycle, and pedestrian enforcement. Enforcement will focus on areas with a high volume of pedestrian traffic and/or crashes as compared to other parts of the city. The project period will commence within 30 days of the contract execution date and will end on or before May 12, 2023. As with the previous grants, selected officers will receive specific training as required on traffic enforcement and educational opportunities with the public prior to implementation of the project. CPD will also work closely with the University during the project period to ensure accurate data collection and to advise of any problems or successes that are accomplished. CPD will continue to get the word out about the project through a variety of means. CPD’s Public Safety Information Officer will distribute a minimum of two (2) releases, as outlined in the agreement. Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0913 There will be no direct adverse impact to the Police Department annual operating budget nor is there a required match. APPROPRIATION CODE AND AMOUNT: Special program number G2208, Pedestrian/Bicycle Safety Grant 2023, will be established to account for the grant revenues and expenditures. Page 2 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0922 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Police Department Agenda Number: 7.8 SUBJECT/RECOMMENDATION: Approve an Event License Agreement between Jones Lang LaSalle Americas, Inc, in its capacity as agent for the owner of the premises known as Countryside Mall, located at 27001 US Highway 19 North, Clearwater, Florida, and the City of Clearwater Police Department for the purpose of hosting the National Night Out Event on October 4, 2022, located at the Countryside Mall, and authorize the appropriate officials to execute same. (consent) SUMMARY: Jones Lang LaSalle Americas, Inc and the Clearwater Police Department have entered into a cooperative agreement to allow the police department access to use the property at Countryside Mall during the National Night Out Event on October 4, 2022. The property manager requests the Clearwater Police Department (CPD) agree to the terms and conditions outlined in the Event License Agreement between Jones Lang LaSalle Americas, Inc., and CPD. Additionally, the property manager requests CPD hold harmless Jones Lang LaSalle Americas, Inc. from and against any and all loss liability, damage, cost or expense arising out of or related to CPD’s use of the property. Nothing in the agreement, however, shall be deemed a waiver of the limitations on liability contained in Section 768.28, Florida Statutes, or the doctrine of sovereign immunity. There are no costs associated with this Event License Agreement. APPROPRIATION CODE AND AMOUNT: N/A Page 1 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0937 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Police Department Agenda Number: 7.9 SUBJECT/RECOMMENDATION: Approve a purchase order to TriTech Software Systems, a CentralSquare Company, for the renewal of TriTech Software Support and Maintenance in the amount of $214,285.66, from October 1, 2022 through September 30, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(d), Non-competitive purchases - impractical to bid, and authorize the appropriate officials to execute same. (consent) SUMMARY: The TriTech System provides an integrated computer aided dispatch (CAD), mobile, automatic vehicle location (AVL) environment, and downloading of data to the report management system (ACISS). Prior to the TriTech System, each of these functions required separate software support and hardware agreements. The TriTech system has been operational since October 2007; the final sign-off and payment closing out the project was disbursed in March 2009. The Council previously approved the twelve-month TriTech renewal for software support and maintenance, which will expire on September 30, 2022. This renewal reflects a 7.0% increase over the fiscal 2022 amount, which totaled $198,451.06. APPROPRIATION CODE AND AMOUNT: Funding for this 12-month renewal, in the amount of $214,285.66, is budgeted in Fiscal Year 2022/2023 Police Department operating budget 0101162-530300 (contractual services). Page 1 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0824 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 7.10 SUBJECT/RECOMMENDATION: Approve the First Amendment to the Professional Services Agreement with Wright-Pierce, Inc. of Tampa, FL which extends the Agreement for one additional year and approves Supplemental Work Order 1 for Wastewater Collection System (WWCS) Flow Monitoring Services in the amount of $735,871, increasing the work order from $1,640,880 to $2,376,751 pursuant to Request for Qualifications (RFQ) 23-19 and authorize the appropriate officials to execute same. (consent) SUMMARY: The WWCS Flow Monitoring Services project aims to collect, summarize, and evaluate sanitary sewer flow, rainfall, and groundwater data to identify locations of excessive Inflow and Infiltration (I&I) and recommend further actions. I&I is the result of stormwater and/or groundwater entering the WWCS, increasing sanitary sewer transmission and treatment costs, in addition to potentially causing sanitary sewer overflows. Wright-Pierce is performing well, and the city wishes to continue the flow monitoring efforts . Supplemental Work Order 1 adds an additional year to the current contract. The Agreement with Wright-Pierce was approved by Council on September 5, 2019. RFQ 23-19 allows for the project to be extended after the initial three-year term. The City of Clearwater’s Public Utilities Department is responsible for owning, operating, and maintaining the Wastewater Collection System. APPROPRIATION CODE AND AMOUNT: 3217321-530100-96212 $735,871 Funds are available in capital improvement project 96212, Sanitary Sewer Upgrade, to fund this supplemental work order. Page 1 City of Clearwater Printed on 9/13/2022 City of Clearwater Consultant Work Order Page 1 of 5 Revised: 10/27/2021 CONSULTANT SUPPLEMENTAL WORK ORDER 1 Date: July 27, 2022 1. PROJECT INFORMATION: Project Title: Wastewater Collection System Flow Monitoring Services City Project Number: 19-0024-UT City Plan Set Number: N/A Consultant Project Number: 20172 2. SCOPE OF SERVICES: This is Supplemental Work Order 1 to the existing Scope of Services for the Wastewater Collection System Flow Monitoring Services. This Scope provides additional contract time and funds for the project. Other items as described in the original Scope of Services dated September 10, 2019, remain in effect. This Scope of Services generally includes: • Monitoring wastewater collection system flows. • Monitoring rainfall. • Monitoring groundwater levels. • Analysis of the monitored data to identify areas experiencing excessive inflow and infiltration (I&I). • Recommendations for further study (smoke testing, TVing, etc) to determine cause of identified excessive inflow and infiltration (I&I). • Quarterly Reports on data analysis. 3. PROJECT GOALS: The project goals are to continue to maintain equipment at strategic locations in the wastewater collection system throughout the contract period; collect, summarize and evaluate flow, rainfall and groundwater level data; determine the locations of excessive I&I and recommend corrective actions. CONSULTANT WORK ORDER Supplemental Work Order 1 Wastewater Collection System Flow Monitoring Services Wright-Pierce City Project Number: 19-0024-UT City of Clearwater Consultant Work Order Page 2 of 5 Revised: 10/27/2021 Tasks and Deliverables associated with the project are described in the original work order and remain in effect, except reports will be provided quarterly instead of monthly. 4. FEES: See Attachment “A” This recommended price increase includes all labor and expenses anticipated to be incurred by Wright-Pierce for the completion of these tasks in accordance with Professional Services Method “A” – Hourly Rate for a fee not to exceed seven hundred thirty five thousand eight hundred and seventy one dollars ($735,871.00). Permit application fees, if any, will be paid by Wright-Pierce and invoiced to the City as a reimbursable. 5. SCHEDULE: The continued flow monitoring project will be completed as follows: 6. STAFF ASSIGNMENT: City’s Staff: Kaylynn B. Price Project Manager Jeremy J. Brown, PE Utilities Engineering Manager Richard G. Gardner, PE Public Utilities Director Michael Flanigan Public Utilities Assistant Director Frederick Hemerick WWCS Manager Task Dates Comments Continue with Flow Monitoring October 1, 2022 through September 30, 2023 Remove flow meters, rain gauges and piezometers October 1 – 20, 2023 Data collection ends September 30, 2023 Draft of Final Quarterly Report to City November 2023 Data Analysis for final quarterly report Address City Comments December 2023 Final Report and data files to City No Later Than December 29, 2023 Supplemental Work Order 1 End Date CONSULTANT WORK ORDER Supplemental Work Order 1 Wastewater Collection System Flow Monitoring Services Wright-Pierce City Project Number: 19-0024-UT City of Clearwater Consultant Work Order Page 3 of 5 Revised: 10/27/2021 Wright-Pierce Key Project Staff: Don McCullers Project Manager Steven C. Hallowell, PE Principal-in-Charge Dennis A. Davis, PE Client Manager Laurie Perkins, PE Technical Reviewer/Flow Monitoring Specialist 7. CORRESPONDENCE/REPORTING PROCEDURES: ENGINEER’s project correspondence shall be directed to: Don McCullers, Project Manager Steven C. Hallowell, PE Laurie Perkins, PE All City project correspondence shall be directed to: Kaylynn B. Price Project Manager with copies to the Utilities Engineering Manager, Public Utilities Director and Public Utilities Assistant Director. Wright-Pierce shall provide a minimum of forty-eight (48) hours’ notice prior to conducting fieldwork/site visits at lift stations. Wright-Pierce shall provide a minimum of seven (7) days notification for site visits requiring the assistance of City Operations and Maintenance personnel. ENGINEER acknowledges that all City directives shall be provided by the City Project Manager. 8. INVOICING/FUNDING PROCEDURES: City Invoicing Code: _3217321-530100-96212_ For work performed, invoices shall be submitted monthly to: ATTENTION: LELAND SIVANISH, SENIOR ACCOUNTANT CITY OF CLEARWATER, ENGINEERING DEPARTMENT PO BOX 4748 CLEARWATER, FLORIDA 33758-4748 Contingency services will be billed as incurred only after written authorization provided by the City to proceed with those services. CONSULTANT WORK ORDER Supplemental Work Order 1 Wastewater Collection System Flow Monitoring Services Wright-Pierce City Project Number: 19-0024-UT City of Clearwater Consultant Work Order Page 4 of 5 Revised: 10/27/2021 9. INVOICING PROCEDURES: At a minimum, in addition to the invoice amount(s) the following information shall be provided on all invoices submitted on the Work Order: 1. Purchase Order, Project and Invoice Numbers and Contract Amount. 2. The time period (begin and end date) covered by the invoice. 3. A short narrative summary of activities completed in the time period. 4. Contract billing method – Lump Sum or Hourly Rate. 5. If Lump Sum, the percent completion, amount due, previous amount earned and total earned to date for all tasks (direct costs, if any, shall be included in lump sum amount). 6. If Hourly Rate, hours, hourly rates, names of individuals being billed, amount due, previous amount earned, the percent completion, total earned to date for each task and other direct costs (receipts will be required for any single item with a cost of $50 or greater or cumulative monthly expenses greater than $100). 7. If the Work Order is funded by multiple funding codes, an itemization of tasks and invoice amounts by funding code. 10. CONSIDERATIONS: Consultant acknowledges the following: 1. The Consultant named above is required to comply with Section 119.0701, Florida Statutes, where applicable. 2. All City directives shall be provided by the City Project Manager. 3. “Alternate equals” shall not be approved until City Project Manager agrees. 4. All submittals must be accompanied by evidence each has been internally checked for QA/QC before providing to City. 5. Consultants/Contractors are not permitted to use City-owned equipment (i.e. sampling equipment, etc.). 6. Documents posted on City website must ADA accessible. 11. ADDITIONAL CONSIDERATIONS: All work orders should include considerations for the following: 1. Sea Level Rise and Flood Resilience, as applicable. 2. Submittal of a Critical Path Method (CPM) Schedule(s). 3. Submittal of a Project Catalog with the following items, as appropriate: a. Data requests, assumptions, critical correspondence, meeting agenda, sign-in sheets, meeting minutes, document comment-response log(s), ATTACHMENT “A” CONSULTANT WORK ORDER Supplemental Work Order 1 Wastewater Collection System Flow Monitoring Services Wright-Pierce City Project Number: 19-0024-UT City of Clearwater Consultant Work Order – City Deliverables Page 1 of 1 Revised: 10/27/2021 CONSULTANT WORK ORDER PROJECT FEES TABLE Task Description Expenses/ Subconsultant Services Labor Total I. Wastewater Collection System Flow Monitoring Services 1.11 Administration and meetings $0 $45,480 $45,480 1.12 Flow, Rainfall and Groundwater Monitoring A. Permanent Flow Meter Monitoring $115,900 $147,940 $263,840 B. Rotating Flow Meter Monitoring $38,800 $60,500 $99,300 C. Rainfall Monitoring $32,850 $21,450 $54,300 D. Groundwater Monitoring $0 $6,720 $6,720 1.13 Data Evaluation and Reporting A. Utilize Sliicer $31,500 $1,850 $33,350 B. Data Evaluation and Reporting $0 $46,520 $46,520 1.14 Flow Isolations (Dry/Wet) $0 $17,640 $17,640 1.15 Maintenance of Traffic Control $26,850 $10,040 $36,890 1.16 Quality Assurance/Control $0 $13,570 $13,570 1.17 Contingency (10%) $61,761 Subtotal, Labor and Subcontractors $679,371 Permit Review Fees $0 1.18 Other Direct Costs (prints, photocopies, postage, etc.) (Not applicable to lump sum Work Orders) $56,500 Grand Total $735,871 ATTACHMENT “B” CONSULTANT WORK ORDER Supplemental Work Order1 Wastewater Collection System Flow Monitoring Services Wright-Pierce City Project Number: 19-0024-UT City of Clearwater Consultant Work Order – City Deliverables Page 2 of 2 Revised: 10/27/2021 CONSULTANT WORK ORDER CITY DELIVERABLES 1. FORMAT: The design plans shall be compiled utilizing the following methods: 1. City of Clearwater CAD standards. 2. Datum: Horizontal and Vertical datum shall be referenced to North American Vertical Datum of 1988 (vertical) and North American Datum of 1983/90 (horizontal). The unit of measurement shall be the United States Foot. Any deviation from this datum will not be accepted unless reviewed by City of Clearwater Engineering/Geographic Technology Division. 2. DELIVERABLES: The design plans shall be produced on bond material, 24" x 36" at a scale of 1" = 20’ unless approved otherwise. Upon completion the consultant shall deliver all drawing files in digital format with all project data in Autodesk Civil 3D file format. NOTE: If approved deviation from Clearwater CAD standards are used the Consultant shall include all necessary information to aid in manipulating the drawings including either PCP, CTB file or pen schedule for plotting. The drawing file shall include only authorized fonts, shapes, line types or other attributes contained in the standard release of Autodesk, Inc. software. All block references and references contained within the drawing file shall be included. Please address any questions regarding format to Mr. Tom Mahony, at (727) 562-4762 or email address Tom.Mahony@myClearwater.com. All electronic files (including CAD and Specification files) must be delivered upon completion of project or with 100% plan submittal to City of Clearwater. 1 FIRST AMENDMENT TO AGREEMENT FOR PROFESSIONAL SERVICES BETWEEN CITY OF CLEARWATER AND WRIGHT-PIERCE, INC. RFQ#23-19 This First Amendment is made and entered into this _____ day of September 2022, by and between the City of Clearwater, Florida (“City”) and Wright-Pierce, Inc. (“Consultant”). WHEREAS the City selected the Consultant in accordance with the competitive selection process described in Section 287.055 of the Florida Statutes, and in response to Request For Qualifications #23-19; WHEREAS, the Parties entered into that certain Agreement for Professional Services with a three year term that begins after the notice of intent to proceed has been issued (“Agreement”); WHEREAS, the Agreement expires on September 30, 2022; WHEREAS, Exhibit A allows the Agreement to be amended upon written mutual consent of both Parties; WHEREAS, RFQ#23-19 allows for the project to be extended after the initial three year term; WHEREAS, the Parties desire to amend this Agreement for the continuation of the project. NOW THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the Parties agree that the above terms, recitals, and representations are true and accurate and are incorporated herein by reference, and the Parties agree as follows: 1. Section 2.2 is hereby amended as follows: The CONSULTANT’S services under this Agreement will be provided under a project specific Work Order(s). Each Work Order will include the services for a single project, phase, task or assignment, and will contain a mutually agreed-upon detailed scope of services, project goals, fee and schedule of performance in accordance with applicable 2 fiscal and budgetary constraints. Total compensation for all services shall not exceed $2,376,751.00 $1,640,880.00 unless specifically authorized by the City Council. See Work Order attached hereto as Exhibit B. See Supplemental Work Order 1 attached hereto as Exhibit B.1. 2. Section 3.3 is hereby amended as follows: It is the intent of the parties hereto that this Agreement continue in force for a period not to exceed to four (4) three (3) years, for the period of October 1, 2019 until September 30, 2023, subject to the provisions for termination contained herein. 3. All other terms and conditions of this Agreement which are not expressly amended or deleted herein shall continue in full force. [Remainder of Page Intentionally Left Blank] 3 IN WITNESS WHEREOF, the Parties hereto have duly executed this First Amendment by the appropriate officials as of the day and year first written above. _______________________________________ WRIGHT-PIERCE, INC. By: ______________________________ Print Name: ____________________ Title: __________________________ CITY OF CLEARWATER, FLORIDA _____________________________ By: _____________________________ Frank V. Hibbard Jon Jennings Mayor City Manager Approved as to form: Attest: ______________________________ ________________________________ Owen Kohler Rosemarie Call Lead Assistant City Attorney City Clerk Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0826 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 7.11 SUBJECT/RECOMMENDATION: Approve a proposal from Keystone Excavators, Inc. of Oldsmar, FL for Drainage Improvements at Sally Lane and Lakeview Road for the Guaranteed Maximum Price of $323,567.40, pursuant to RFQ 40-20, Construction Manager at Risk (CMAR) Services for Continuing Contracts, and authorize the appropriate officials to execute same. (consent) SUMMARY: December 2021, the Engineering Department was tasked with assisting Parks and Recreation, their Streets and Sidewalks division, with a backlog of sidewalk repairs. Field investigations determined that two of the sites needed substantial concrete and drainage improvements to restore the sidewalk to city standards and prevent future impacts to new and existing infrastructure. The proposed work supports increased efforts on safety improvements and increases connectivity and accessibility at these two locations. September 17, 2020, City Council approved the award of RFQ 40-20, CMAR Services for Continuing Contracts to thirteen firms which includes Keystone Excavators, Inc. Proposed improvements in the Keystone Excavators proposal include complete reconstruction of a cul-de-sac at 610 Sally Lane, including sidewalk, drainage, and roadway restoration. Work at 699 Lakeview Road and nearby road inlets consists of repairs to existing sidewalk, ADA ramps, curbing, and drainage as well as partial road restoration. All construction is anticipated to be completed within a 180-day period, which will commence upon issuance of the notice to proceed. The City of Clearwater has approximately 360 miles of sidewalks and 560 miles of various types of curb/gutters. APPROPRIATION CODE AND AMOUNT: ENST180001-CONS-CNSTRC $207,083.14 ENRD180004-CONS-CNSTRC $116,484.26 Funds are available in capital improvement projects in amounts of $207,083.14 from ENST180001, Storm System Improvements, and $116,484.26 from ENRD180004, Streets and Sidewalks, to fund this proposal. Page 1 City of Clearwater Printed on 9/13/2022 SALLY LNSAL LYLNLAKEVIEW RD JEFFORDS ST DRUID RD W DRUID RD JEFFORDS ST S EVERGREEN AVES MARTIN LUTHER KING, JR. AVES MYRTLE AVES FORT HARRISON AVES BETTY LNS PROSPECT AVEDRUID RD S MISSOURI AVEDocument Path: C:\Users\Wioletta.Dabrowski\City of Clearwater\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\20-0026-EN\MyProject\MyProject.aprx ² N.T.S.Scale:Page 1 of 18/26/2022Date:TKReviewed By:WDMap Gen By: Drainage Improvements at Sally Ln. and Lakeview Rd. Prepared by: Engineering DepartmentGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755 www.MyClearwater.com Legend Clearwater Service Area Area not in Clearwater Jurisdiction LOCATION MAP ^ PROJECT LOCATION ^^^ PROJECT LOCATION PROJECT LOCATION PROJECT LOCATION Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0857 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Fire Department Agenda Number: 7.12 SUBJECT/RECOMMENDATION: Approve an Agreement between the City of Clearwater and Tampa Bay Psychology Associates, LLC, of Clearwater, FL, for psychological and educational services for Clearwater Fire and Rescue first responders, in a not to exceed amount of $70,000.00 through August 31, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(1)(f), Professional services not subject to CCNA, and authorize the appropriate officials to execute same. (consent) SUMMARY: In recent years, the mental health of firefighters/EMS responders has become an increasing concern. The Clearwater Fire & Rescue Department (CFR) offers several resources for mental health requests. However, Tampa Bay Psychology Associates was recommended by the Clearwater Firefighters Association, IAFF 1158, and Clearwater Police Department for their influential, professional, psychology services. Tampa Bay Psychology Associates, LLC, specializes in the mental health treatment of public safety employees, unlike the short-term general services provided by Cigna’s Employee Assistance Program. Tampa Bay Psychology Associates is utilized by fire departments and law enforcement agencies within the Tampa Bay region. This agreement provides for the maintenance of a 24/7 resource telephone number (for continual employee access, if needed for mental health concerns), individual counseling services, mental health check-ins, fitness for duty evaluations, pre-employment evaluations, employee wellness and safety training, additional tailored training modules, and post-academy training. The term of this agreement is for one year. APPROPRIATION CODE AND AMOUNT: Funds are budgeted in the proposed fiscal year 2022/23 operating budget in CFR’s cost code 0101220-530100 to fund this agreement. USE OF RESERVE FUNDS: N/A Page 1 City of Clearwater Printed on 9/13/2022 1 AGREEMENT FOR SERVICES THIS AGREEMENT entered into on this _____ day of September 2022, by and between the CITY OF CLEARWATER ("City"), a Florida municipal corporation, P.O. Box 4748, Clearwater, Florida 33758 and Tampa Bay Psychology Associates, LLC (“Professional”), a Florida corporation, 111 North Belcher Road, Suite 101, Clearwater, Florida, 33765. WHEREAS, the City recognizes that firefighter & EMS work is stressful, dangerous, and often stigmatized. Research has shown time and again that firefighter occupational stress is directly related to higher rates of heart disease, divorce, sick days taken, alcohol abuse, and major psychological illnesses such as acute stress disorder, post-traumatic stress disorder, depression, and anxiety disorder. As such, the City desires to proactively address mental health challenges faced by employees by providing mental health training, counseling, and other services; WHEREAS, Professional agrees to provide training, consultation, participation in activities, response to and debriefing of critical incidents, individual counseling, psychological assessment, referral services, and other ancillary and supplementary psychological services in support of the Clearwater Fire & Rescue (“CFR”); NOW THEREFORE, in consideration of the mutual promises stated herein and other good and valuable consideration, the Parties agree that the above terms, recitals, and representations are true and accurate and are incorporated herein by reference, and the Parties further agree as follows: 1. SCOPE OF PROJECT Professional agrees to provide all psychological counseling and assessment services required by CFR, which services are more particularly described as follows: A. Training, Consultation & Participation in CFR Activities: Professional may be requested to participate in CFR meetings or provide training to CFR personnel to enhance professional understanding of specific psychological related topics. Trainings may include educational presentations at in-service trainings, post fire academy training, or other training at city-wide events. From time to time, fire trainers, supervisors, managers, or other CFR leaders may request consultations with Professional to develop trainings, assist with supervision or evaluation of fire personnel, or provide recommendations with respect to handling a sensitive or volatile situation. At the request of CFR, Professional shall conduct or assist CFR personnel with regularly scheduled training sessions, to include, but not limited to, the following: General and Educational Training (open to all CFR employees) 2 General trainings will focus on various aspects of mental health, behavioral health, and general wellness (alcoholic beverage awareness, etc.). Trainings may be variable in length at the mutual discretion of CFR and Professional. Trainings will be delivered by Professional via in-person seminar. Topics will be mutually agreed upon by CFR and Professional. Professional may develop and record education modules to cover a broad range of topics related to mental and behavioral health. The specific topic for each module will be mutually agreed upon by CFR and Professional. All recordings will be made available to CFR employees on a CFR-employee web page, in a format provided by CFR. Professional will provide, as requested by CFR, consultation services to CFR administration regarding organizational issues (e.g., field training specific to mental health issues, the management of prolonged crisis events, such as collapses, CFR employee performance/behavior problems, and general mental health/stress management). B. Critical Incidents: A line of duty death or potentially fatal injury to an employee are perhaps the most extreme stressors employees of a Fire/EMS agency can experience. If such an incident should occur affecting a CFR employee, Professional may be requested to respond to the hospital, a fire station to assist those impacted by the incident, or directly to the scene to intervene with responding members and/or CFR employees. In such instances, Professional shall respond to the desired location within two (2) hours of being notified. Professional may be contacted for consultation by phone regarding critical incidents, including but not limited to fatal fires/accidents, collapsed structures, and other high risk, complex incidents where Professional may be able to assist in resolving the incident through psychological consultation or other psychological interventions. Individual counseling and/or debriefings for CFR employees involved in critical incidents shall occur as requested by CFR. Intervention with affected CFR employees shall occur within 72 hours of the incident unless otherwise approved by CFR. C. Individual Counseling: CFR employees may independently request individual counseling after critical incidents or for support during personal crises on their own initiative. Appointments requested by CFR employees, directly in response to a critical incident, shall be provided within 24 hours following the reporting of an incident. Appointments requested in response to personal crises, including issues, concerns or needs related to marriage, parenting, substance abuse, stress or grief shall be provided at a time mutually convenient for Professional and the requesting CFR employee. Individual CFR employees shall be afforded up to two (2) in-person counseling sessions each individual contract year. If a CFR employee requires counseling services in excess of two (2) sessions in a calendar year, Professional shall refer the CFR employee to a mental health service professional covered by the City's health benefits 3 provider, as may be appropriate. Alternatively, employees may continue to seek services through Professional at the employee's expense. Family members of CFR employees are not authorized to receive counseling services pursuant to this Agreement. CFR employee-initiated services will be confidential, with employee names omitted from any documentation which may be provided to CFR. Professional shall be responsible for supplying her own office space to perform individual counseling services under this Agreement but may perform services on CFR premises at CFR's request. CFR shall notify Professional when a CFR employee is mandated to meet with Professional. For those CFR employees who are mandated to meet with Professional, such as firefighters who have received discipline, Professional shall notify CFR when the appointment is completed. This notification will include only verification of attendance. Notification may be facilitated by email or letter provided directly to CFR. If Professional has concerns about an employee's ability to return to duty, Professional may speak directly to CFR's Division Chief of Health and Safety. Upon termination of this Agreement, Professional should refer all active CFR clients to another service provider, who has been approved by the City/CFR, as required by professional and ethical standards. Alternatively, employee(s) may continue to seek services through Professional at the employee's expense. D. Availability and Contact Information: Professional shall provide CFR with at least one contact telephone number by which Professional may be contacted during normal business hours (Monday through Friday, 08:00 to 5:00). If Professional is unavailable during normal business hours, Professional shall utilize a messaging service or other mechanism to process incoming calls. Professional must return messages within one hour unless Professional is treating a patient or in session with a patient at such time, and in such case, Professional shall return messages as soon as reasonably practicable. Professional shall provide at least one after-hours contact telephone number to CFR by which the Professional may be contacted outside of normal business hours. This number will be utilized in the event of an urgent or critical incident involving fire department personnel, line of duty death, or a catastrophic or fatal injury to a CFR employee. Professional will ensure that, in the event Professional will be unavailable to perform services pursuant to this Agreement for a period of more than 24 hours, an equally qualified employee shall be available to perform the services. If no such employees are available, Professional will ensure that an equally qualified subcontractor shall be available to perform the services set forth herein at Professional's sole cost and expense. Professional shall ensure that the subcontractor is qualified and acceptable to 4 CFR no later than 48 hours before Professional's anticipated unavailability. E. Activity Summary: On a date no later than the 15th day of each month during the Term, Professional shall provide CFR with an activity summary to include, at a minimum, the following statistics for the previous month: (i) Total number of employees seen and hours of service provided to each employee; (ii) Number of "no shows" or late cancellations; (iii) Total number of worksite visits and number of hours at each visit; (iv) List of training/education classes offered, including topic, number of employees in attendance and hours of training provided; (v) Number of call-outs and hours of service provided for each call-out; and (vi) Number of consultations provided and total time spent in this activity. F. Confidentiality: Professional will not be required to divulge any information to CFR that is deemed by the Professional to violate the doctor patient privilege. 2. TIME OF PERFORMANCE This Contract shall commence on September 1, 2022 and shall terminate on August 31, 2023. 3. COMPENSATION The City will pay Professional a sum not to exceed $70,000.00, inclusive of all reasonable and necessary direct expenses per year. The City may, from time to time, require changes in the scope of the project to be performed by Professional hereunder. Such changes, including any increase or decrease in the amount of Professional's compensation and changes in the terms of this Contract which are mutually agreed upon by and between City and Professional shall be effective when incorporated in written amendment to this Contract. The following Fee Schedule will apply to services provided under this Contract: • For maintaining a contact telephone number for continual access as outlined in Section 2(D), CFR will pay Professional the sum of $20,000.00 per year of this agreement • Individual Counseling Services: $150.00 per session • Pre-Employment Evaluation: $450.00 per evaluation • Topical/Education Modules: $200.00 per one (1) hour block 4. METHOD OF PAYMENT Professional's invoices shall be submitted to CFR for approval for payment on 5 a monthly basis in conjunction with the monthly Activity Summary. The City agrees to pay after approval in accordance with the Florida Local Government Prompt Payment Act §218.70, Florida Statutes. The City's performance and obligation to pay under this Contract is contingent upon an annual appropriation of the City's budget. 5. TERMINATION OF CONTRACT The City at its sole discretion may terminate this Contract by providing Professional with 30 days written notice and by specifying the effective date of such termination. Professional shall be paid for its services through the effective date of such termination. Further, if Professional shall fail to fulfill any of its obligations hereunder, this Contract shall be in default, the City may terminate the Contract, and Professional shall be paid only for work completed. 6. INDEMNIFICATION AND INSURANCE Professional shall defend, indemnify and hold harmless the City, from and against any and all liabilities, claim demands, damages, expenses, fees, fines, penalties, suits, proceedings, actions and causes of action of any and every kind and nature caused by or are alleged to be caused by Professional or any of its affiliates, contractors, members, employees, agents and representatives, excepting any liability or claim arising or growing out of the gross negligence or willful misconduct of CFR and/or City, its employees, or officials. Nothing herein shall be construed to waive or modify the provisions of Section 768.28, Florida Statutes or the doctrine of sovereign immunity. Professional covenants that while this Contract is in effect it will maintain the following insurances: Commercial General Liability Insurance coverage, including but not limited to, premises operations, products/completed operations, products liability, contractual liability, advertising injury, personal injury, death, and property damage in the minimum amount of $1,000,000 (one million dollars) per occurrence and $2,000,000 (two million dollars) general aggregate. Commercial Automobile Liability Insurance coverage for any owned, non-owned, hired or borrowed automobile is required in the minimum amount of $1,000,000 (one million dollars) combined single limit. Professional Liability Insurance/Medical Errors and Omission/Malpractice coverage appropriate for the type of business/medical certification engaged in by Professional with minimum limits of $1,000,000 (one million dollars) per occurrence. If a claims made form of coverage is provided, the retroactive date of coverage shall be no later than the inception date of claims made coverage, unless prior policy was extended indefinitely to cover prior acts. Professional shall be extended beyond the 6 policy year either by a supplemental extended reporting period (ERP) of as great a duration as available, and with no less coverage and with reinstated aggregate limits, or by requiring that any new policy provide a retroactive date no later than the inception date of claims made coverage. 7. INTERESTS OF PARTIES Professional covenants that its officers, employees, and shareholders have no interest and shall not acquire any interest, direct or indirect, which would conflict in any manner or degree with the performance and/or provision of services required under the terms and conditions of this Contract. 8. CONFORMANCE WITH LAWS Professional agrees to comply with all applicable federal, state, and local laws during the life of this Contract. 9. ATTORNEY FEES In the event either party seeks to enforce this Contract through attorneys at law, then the parties agree that each party shall bear its own attorney fees and costs. 10. GOVERNING LAW AND VENUE The laws of the State of Florida shall govern this Contract, and any action brought by either party shall lie in the Middle District of Florida or Pinellas County, Florida. [Remainder of page left blank] 7 IN WITNESS WHEREOF, each Party represents that it has read this Contract and agrees to perform in accordance with the terms and conditions contained herein. Each Signatory to this Agreement warrants by affixing his or her signature below that he or she is duly authorized to bind the Party whom such Signatory represents. Tampa Bay Psychology Associates: ____________________________ ______________________________ Brandy Benson, Psy.D. Date Tampa Bay Psychology Associates, CEO Licensed Psychologist PY 9648 Countersigned: CITY OF CLEARWATER, FLORIDA ___________________________ _______________________________ Frank Hibbard Jon Jennings Mayor City Manager ___________________________ Date Approved as to form: Attest: ___________________________ _______________________________ Owen Kohler Rosemarie Call Lead Assistant City Attorney City Clerk Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0863 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Fire Department Agenda Number: 7.13 SUBJECT/RECOMMENDATION: Approve an agreement between Pinellas County and City of Clearwater to provide Emergency Medical Services ALS First Responder services to the Clearwater Fire District, and authorize the appropriate officials to execute same. (consent) SUMMARY: The Pinellas County Emergency Medical Services Authority (EMS Authority) is a special district created for the purpose of providing Emergency Medical Services (EMS) throughout Pinellas County, pursuant to Chapter 80-585, Laws of Florida, and Chapter 54, Article III, Pinellas County Code, as amended. Pinellas County has contracted with various municipalities and independent special fire districts in the County to provide first responder services and has also contracted with an ambulance contractor to provide emergency and non-emergency transport services. Through this contract, Clearwater Fire & Rescue will provide advanced life support services to the residents of the City of Clearwater and to individuals within the unincorporated area of Pinellas County that is located within the Clearwater Fire Control District. This contract provides for reimbursement of engine and rescue units, EMS Coordination positions, and projected capital as outlined in Appendix A. Fiscal Year 22-23 Annual Compensation is $7,374,492. The initial term of this Agreement shall be for two years, commencing October 1, 2022 and ending at midnight September 30, 2024, unless this Agreement is earlier terminated as provided for herein this Agreement. This Agreement may be extended for an additional five-year period following the initial term, provided that the Parties mutually agree in writing to such extension, which is subject to Authority and Contractor approval prior to July 1, 2024. APPROPRIATION CODE AND AMOUNT: NA USE OF RESERVE FUNDS: NA Page 1 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0926 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Planning & Development Agenda Number: 7.14 SUBJECT/RECOMMENDATION: Approve the First Amendment of the Interlocal Agreement for Planning and Mapping Services and/or Special Project Work with Forward Pinellas for the term beginning October 1, 2022 through September 30, 2026 and authorize the appropriate officials to execute same. (consent) SUMMARY: The City is currently a party to an interlocal agreement with Forward Pinellas, in its role as the Pinellas Planning Council (PPC) and the Pinellas County Metropolitan Planning Organization (MPO), for as needed planning and mapping services. This Interlocal Agreement for Planning and Mapping Services will expire on September 30, 2022. Since agreements of this nature have been in effect, Forward Pinellas staff has assisted the Planning & Development Department in conducting one special study and processing annexation cases when the Department had inadequate staffing levels (i.e., staff vacancies). While the Department does not anticipate the need to use the Forward Pinellas services, ready access to additional technical resources would be beneficial to the Department should the need arise. The proposed First Amendment to the Interlocal Agreement for Planning and Mapping Services and/or Special Project Work (attached) provides the basis for any request the City may have for planning or mapping assistance and/or special project work from Forward Pinellas; however, there is no obligation on the City’s part to request said assistance. Special planning projects could include special transportation or planning studies, neighborhood plans, or other similar tasks consistent with the mission and role of Forward Pinellas. The proposed agreement carries forward the main provisions of the current agreement, including charges for services on a time and materials or mutually agreeable lump sum basis, whichever is appropriate to the services requested. Billing rates will not be changing from those specified in the current agreement (2018-2022) for services as follows: The term of the proposed agreement is four years with one opportunity to extend for an additional four-year period by mutual agreement. The agreement may be terminated at any time upon 30 days-notice. APPROPRIATION CODE AND AMOUNT: If utilized, funding for this agreement is available in special program M2101, Planning Studies Fund. USE OF RESERVE FUNDS: N/A Page 1 City of Clearwater Printed on 9/13/2022 1 First Amendment to Interlocal Agreement for Planning and Mapping Services and/or Special Project Work This First Amendment to the Interlocal Agreement for Planning and Mapping Services and/or Special Project Work ( “First Amendment”) is made and entered into on this ____ day of ______________ 2022 by and between Forward Pinellas, in its role as the Pinellas Planning Council and the Pinellas County Metropolitan Planning Organization ( “Forward Pinellas”) and the CITY OF CLEARWATER, a municipal corporation of the State of Florida ( “Local Government”) (collectively the “Parties”). WHEREAS, on October 5, 2018 the Parties entered into an interlocal agreement for planning and mapping services and/or special project work with a term that commenced on October 1, 2018 ( “Agreement,”); and WHEREAS, the Agreement is set to expire on September 30, 2022; and WHEREAS, the Parties desire to extend the Agreement for an additional four-year term through September 30, 2026. NOW THEREFORE, in consideration of the mutual covenants, promises, and representations herein, the Parties agree as follows: 1. The recitals set forth above are incorporated herein by reference. 2. Pursuant to Section 2, Term, of the Agreement the term is extended to September 30, 2026. 3. All other provisions of the Agreement not expressly amended herein shall remain in effect and unaltered. 4. As required by Section 163.01(11), Florida Statutes, this Amendment shall be filed with the Clerk of Circuit Court of Pinellas County, Florida, after execution by the Parties and shall take effect upon such filing. IN WITNESS WHEREOF, the Parties hereto have executed this Amendment on the last day and year written below: [Signature Page to Follow] 2 Attest: _________________________________ Printed Name: ___________________________ Title: __________________________________ Date: _____________________ Forward Pinellas BY: ____________________________________ Whit Blanton, Executive Director Date: ______________________ ____ CITY OF CLEARWATER, FLORIDA By: __________________________ Jon P. Jennings City Manager Attest: _______________________________ Rosemarie Call City Clerk Approved as to form: _______________________________ Matthew Mytych Assistant City Attorney 3 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0886 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Information Technology Agenda Number: 7.15 SUBJECT/RECOMMENDATION: Authorize a purchase order with Verizon Wireless for cellular and mobile data services in an amount of $720,000.00 for the term October 1, 2022 through September 30, 2023, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback, and authorize the appropriate officials to execute same. (consent) SUMMARY: City operating departments facilitate mobile services and field data collection with the use of mobile computing devices (phones, tablets, laptops, etc.), wireless data connections (air cards) and cellular phones. All mobile/wireless services are aggregated and billed through the Information Technology Department. Verizon is being selected off State contract for its quality of coverage and reliability within our service area. This award amount of $720,000.00 will be broken down as follows: $385,000.00: Cellular / smart phones $335,000.00: Data cards for departments The City currently has 719 cellular/smart phones in use and approximately 704 cellular data cards (280 for police patrol units). A new contract has been awarded under the State of Florida Department of Management Services, contract DMS-19/20-006C, valid through August 23, 2026. APPROPRIATION CODE AND AMOUNT: 5559865-542100 - $385,000.00 5559862-530300 - $335,000.00 Page 1 City of Clearwater Printed on 9/13/2022 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 1 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Verizon Wireless Price Sheet State of Florida ITN No. DMS-19/20-006 Definitions Access Discount: Government Subscribers are eligible for a 23% access discount on qualified plans and features where noted. Accessory Discount. Government Subscribers are eligible to receive a 25% discount from the retail price of qualifying accessories. Discount Eligible Data Feature(s): Any generally available Verizon Wireless data feature with a monthly access fee of $24.99 or higher, added to an Eligible Calling Plan, that does not prohibit discounts. Discount Eligible Plan(s): Any generally available Verizon Wireless voice, data or M2M plan with a monthly access fee of $34.99 or higher that does not prohibit discounts. Early Termination Fees (“ETF”): ETFs are waived for Government Subscribers. Equipment: Wireless telephones, data modems and similar devices and ancillary accessories used in conjunction with Wireless Service. Government Subscriber: An employee of Customer utilizing Wireless Service whose account is set up in Customer’s name and for which Customer bears payment responsibility. Machine to Machine Service (“M2M Service”): M2M refers to use of the Wireless Service for the transmission of data between wireless devices and computer servers or other machines, or between select wireless devices, with limited or no manual intervention or supervision. M2M Line(s): An individual line of M2M Service used under this Pricing and Equipment Proposal which is set up in Customer’s name and for which Customer bears responsibility. Network Speeds on the Verizon Wireless Network (4G LTE): Uploads: 2-5 Mbps and Downloads: 5-12 Mbps Plans, Features, Rates and Charges: The voice, data or M2M plan and any options, features or applications that are selected by the Customer determine the applicable rates, charges, allowance of minutes or megabytes and Wireless Service coverage area for each line. Some plans may have restrictions on the type of Equipment that can be activated on them. Information about retail plans, options, features, and applications (i.e., those that Verizon Wireless makes generally available to consumers or business customers) and their terms and conditions may be obtained at Verizon Wireless stores, on verizonwireless.com or from Verizon Wireless business sales representatives. The voice, data or M2M plan monthly access fees and non-promotional allowance of minutes and/or megabytes for each line will not change during the Line Term as long as Customer does not change plans on that line. As detailed in the contract, rates, charges and fees, listed in Pricing Index may be changed following the formal Amendment process Verizon Wireless may discontinue any retail plans, options, features and applications for new activations without notice. If Customer changes or upgrades Equipment, Verizon Wireless may require it to change to a then-current plan that is compatible with the changed or upgraded Equipment. Customer may not activate Equipment purchase at a discount from Verizon Wireless on M2M Lines. Government discounts and pricing may not be available to purchases made through agents or at retail store locations. Subsidized Equipment: Equipment purchased at Verizon Wireless government matrix and/or government promotional price. Subsidized Equipment must be active for 24 months or more before being eligible to be upgraded. In the event a Customer purchases a subsidized device and the Customer terminates services early, or moves to a lesser price plan or disconnects the devices from the Contractor’s network within twenty-four (24) months of the device activation, the Contractor may bill the Customer for the unpaid portion of the subsidized amount of the device. Term of Lines (“Line Term”): The term for each line (the “Line Term”) begins on the date Wireless Service is activated for that line and continues for the period required by the calling plan or Equipment selected for that line (usually 2 years). Line Term extensions are required when Customer: (a) takes advantage of promotions or services that require a Line Term extension; or (b) purchases or upgrades Equipment except for ancillary accessories used in July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 2 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. conjunction with Wireless Service. When the Line Term expires, Wireless Service continues on a month-to-month basis. Activation fees are waived for Government Subscribers on voice and data plans and for M2M Lines. ThingSpace Mange: ThingSpace Manage (“ThingSpace”) provides Customer with the ability to remotely monitor and manage its M2M/IoT devices. If Customer desires to access and use ThingSpace, it must so request in writing, and Verizon Wireless shall provision ThingSpace on Customer’s account. Applicable rates and charges, if any, shall be set forth in this Addendum. ThingSpace set-up time is estimated to take four to six weeks. The rights granted to Customer herein for access to and use of ThingSpace are specific to Customer and may not be transferred to another party without Verizon Wireless’ prior written consent. Verizon Wireless retains full and exclusive ownership of all intellectual property rights associated with the ThingSpace including any alterations, modifications, improvements and derivative works thereof. Legacy Pricing. All custom plans and features excluding machine-to-machine plans existing under the Agreement prior to the Effective Date of the Agreement (“Legacy Plans”), shall be retired and will no longer be available for new line activations, lines changing plans or lines upgrading Equipment. Verizon Wireless will allow Customer’s existing Government Subscribers who are currently on such Legacy Plans to continue at the pricing, terms and conditions contained in such Legacy Plans until the Government Subscriber either changes plans or upgrades Equipment. Wireless Service: Each and every radio service provided directly or indirectly by Verizon Wireless. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 3 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. STATE OF FLORIDA CUSTOM PER UNIT PLANS AND FEATURES Custom State of Florida Nationwide Voice Per Minute Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. 200 Text/Picture/Video Message Option 600 Mobile to Mobile Minutes (82587) No Domestic Roaming or Long Distance Charges 600 Night and Weekend Minutes (72711) SOFL Plan Number Monthly Access Charge Per Line Domestic Anytime Voice Allowance Minutes Per Month Voice Per Minute Rate (86680) $0.00 0 $0.049 Optional Features Text, Picture & Video Messaging Per the applicable Custom State of Florida SMS/MMS Per Message Feature rate Domestic Data Sent or Received $1.99 per MB or per Data Package Unlimited Domestic Push To Talk Plus $10.00 Notes: 4G Basic handset devices Only. See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. Must request SMS and/or MMS option to receive 200 included Text/Picture/Video messages option. PTT Plus service requires; PTT Plus feature, PTT Plus enabled device, and PTT Plus coverage. Subscribers must supply their own authenticated Equipment (CPE) to be activated on these plans or may purchase equipment at full retail price. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Custom State of Florida Nationwide Machine to Machine (M2M) Per Megabyte Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for Telemetry (M2M) devices only This plan may NOT be used for email SOFL Plan Number Machine to Machine (M2M) Monthly Access Charge Per Line Domestic Megabytes (MB) Allowance Per Month Data Per Megabyte Rate 86693 $0.00 0 $0.099 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Subscribers must supply their own authenticated Equipment (CPE) to be activated on these plans. Machine-to-machine coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Current data coverage details and additional plan information can be found at www.verizonwireless.com. Only Customer-provided, 4G-capable machine-to-machine devices may be activated on this plan. If the voice block feature is removed, subscribers will be charged $0.049 per minute for voice calls. 4G Basic Phone Push to Talk Plus (PTT+) Only Plan: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 4 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Push to Talk Plus Only Plan Monthly Access Charge $10.00 (94976) Domestic Anytime Voice Minutes Per Month 0 Push to Talk Plus Unlimited Domestic Voice Per Minute Rate $0.049 Data Sent or Received $1.99 per MB or per data package1 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Push to Talk Plus is only available in the United States. This price plan can only be used with a 3G Basic or 4G Basic PTT+ capable device. See attached Calling Plan and Feature Details for important information about calling plans, features and options. If the voice block feature is removed, subscribers will be charged $0.049 per minute for non-Push to Talk Plus voice calls. 4G Smartphone Phone Push to Talk Plus (PTT+) Only Feature: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. Push to Talk Plus Only Feature Monthly Access Charge $10.00 Domestic Anytime Voice Minutes Per Month 0 Push to Talk Plus Unlimited Domestic Voice Per Minute Rate per voice/data plan Data Sent or Received per data package1 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Push to Talk Plus is only available in the United States. This price plan can only be used with a 3G Basic or 4G Basic PTT+ capable device. See attached Calling Plan and Feature Details for important information about calling plans, features and options. State of Florida Nationwide Voice Calling Share Plans: Basic Phones Only Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Charge (shared minutes) $14.99 $29.99 Shared* Domestic Anytime Voice Minutes Per Month 200 500 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 5 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Overage Rate per minute $0.06 Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Domestic Long Distance Included Domestic Data (data can be blocked) $1.99 per MB or per data package 4G data blocked. Data package must be selected. OPTIONAL FEATURES 500 Domestic Text, Picture & Video Messages $0.00 SMS: $0.10 outbound/$0.02 inbound/overage MMS: $0.25 per Picture or Video Message/overage Unlimited Domestic Push-to-Talk Plus (PTT+) $2.00 (device dependent) Unlimited Domestic Picture & Video Messages (SMS/MMS) $10.00 Notes: Coverage area includes the Verizon Wireless 4G network; and the 3G and Extended partner networks, while available. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international.See attached Calling Plan and Feature Details for important information about calling plans, features and options. *Voice minutes can share with Nationwide voice and/or voice & data bundle plans that are eligible for sharing. Voice block may be added to these plans to accommodate PTT+ only. Profile Share- Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 6 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. State of Florida Nationwide Voice Calling Share Plans: Smartphones Only Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Charge (shared minutes) $14.99 $29.99 Shared* Domestic Anytime Voice Minutes Per Month 200 500 Overage Rate per minute $0.06 Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Unlimited Domestic Picture & Video Messages (SMS/MMS) Included Domestic Long Distance Included Domestic Data Data package must be selected. OPTIONAL FEATURE Unlimited Domestic Push-to-Talk Plus (PTT+) $2.00 (device dependent) Notes: Coverage area includes the Verizon Wireless 4G network; and the 3G and Extended partner networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on this plan must be on 5G Nationwide or 4G HD voice-capable smartphones, except that existing lines on 3G smartphones may change to this plan while 3G service is available. See attached Calling Plan and Feature Details for important information about calling plans, features and options. *Voice minutes can share with Nationwide voice and/or voice & data bundle plans that are eligible for sharing. Voice block may be added to these plans to accommodate PTT+ only. Profile Share- Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 7 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. WIRELESS VOICE Custom State of Florida Nationwide Voice Calling Plans The calling plans below reflect the monthly access charge discount. No additional discounts apply. Unlimited National Mobile to Mobile Calling Minutes No Domestic Roaming or Long Distance Charges Unlimited Night & Weekend Minutes SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Voice Roaming (Canada and Mexico) (86195) 250 $25.75 $0.052 $0.69 (86196) 600 $36.05 $0.052 $0.69 Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on this plan must be on 5G Nationwide or 4G HD voice-capable smartphones, except that existing lines on 3G smartphones may change to this plan while 3G service is available. *Overage Rate applies after allowance. 4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 8 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. WIRELESS DATA Custom State of Florida Mobile Broadband Data Plans* The calling plans below reflect the monthly access charge discount. No additional discounts apply. SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS Messaging (86226) $20.60 500MB $0.00849per MB Included (86227) $25.75 1,000MB (52330) $36.05 Unlimited* N/A Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 5G Nationwide or 4G mobile broadband devices, except that existing lines on 3G mobile broadband devices may change to these plans while 3G service is available. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Can be added to voice plans with a monthly access fee of $14.99 and above. *Router devices cannot be activated on these plans. Custom State of Florida Smartphone Data Feature Packages The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS messaging 77294/ 79789 $15.45 500MB $0.00849 per MB Included* (77295 and 79790) $20.60 1,000MB Exhibit (79740 79791) $23.69 2,000MB Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. Current coverage details and additional feature information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. This feature can only be added onto: SOFL PPlan’s 86192-86197. Lines activating on this feature must be on 5G Nationwide or 4G HD voice-capable smartphones. 4G service requires 4G equipment and 4G coverage. *Not included with the State of Florida Nationwide Custom Pooled Voice Services Plans. May only be added to a voice plan with a monthly access fee of $14.99 and above. Custom State of Florida Smartphone Unlimited Data Feature Package The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 9 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS messaging with Mobile Hotspot (79407-4G), (79781-4G $32.96 Unlimited* N/A Included** Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. Current coverage details and additional feature information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. This feature can only be added onto: SOFL PPlan’s 86192- 86197. Lines activating on this feature must be on 5G Nationwide or 4G HD voice-capable smartphones. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high- speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice **Not available when bundled with the State of Florida Nationwide Custom Pooled Voice Services Plans. May only be added to a voice plan with a monthly access fee of $14.99 and above. Custom State of Florida 4G Mobile Broadband Data Share Plans for Tablets (Subsidized) Government Subscribers Only These plans are Not eligible for monthly access discounts. Monthly Access Fee $10.00 (99775) $18.00 (31781) $22.00 (36656) $35.00 (36659) $50.00 (36660) Domestic Shared Data Allowance 250 MB 1 GB 2 GB 5 GB 10 GB Data Overage Rate $9.97 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Lines activating on these plans must be on 4G tablets except that existing lines on 3G tablets may change to these plans while 3G service is available. Data Sharing (Domestic Only): Account Share. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 10 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Custom State of Florida Unlimited Mobile Broadband Data Plans The calling plan below reflects the monthly access charge discount. No additional discounts apply. SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate (52330) $36.05 Unlimited* N/A Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Routers cannot be activated on this plan. Public Sector Mobile Broadband Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $34.99 (90237) $59.99 (90240) $99.99 (90241) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. New activations on these service plans require 4G LTE devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Plans are able to share with each other. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 11 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Flexible Business Plans For Basic & Smartphones The calling plans below reflect the monthly access fee discount. No additional discounts apply. Basic Phones* Smartphones1 Monthly Access Fee $35.00 (92731) $65.00 (92732) $75.00 (92736) $85.00 (92737) $95.00 (92738) $105.00 (92740) Monthly Access Fee less discount $26.95 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage $10.00 per GB Mobile Hotspot2 Included Monthly Anytime Minutes Unlimited Messaging Allowance3 Unlimited Domestic and International Messaging Optional Features Domestic Push to Talk Plus Additional monthly access fee per line $5.00 per line Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. No Domestic Roaming or Long Distance Charges. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. * Basic phones may only be added to an account with at least 1 Smartphone (bill account level). 1. Access to corporate email using BlackBerry Enterprise Server (BES) is available for an additional $15.00 per line. 2. Mobile Hotspot is available on all capable devices and allows you to use your device and share data allowance with multiple Wi-Fi enabled devices. 3. Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. Data Sharing: Lines activated on these plans can only share with other lines on these plans and with lines on the Flexible Business Plans for Data Devices. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 12 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Flexible Business Plans For Data Devices The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Devices Connected Devices, Tablets, Netbooks, Notebooks Connected Devices, Tablets, Netbooks, Notebooks, Jetpacks, USBs, Mobile Broadband Devices Monthly Access Fee $5.00 (92739) $10.00 (92741) $35.00 (92742) $45.00 (92744) $55.00 (92745) $65.00 (92746) $75.00 (92747) Monthly Access Fee less discount $5.00 $10.00 $26.95 $34.65 $42.35 $50.05 $57.75 Shared Data Allowance 1 MB 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Flexible Business Plans For Data Devices - Connected Device / Internet with Voice Plans The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Device* Broadband Router Monthly Access Fee $5.00 (94532) $65.00 (94495) $75.00 (94496) $85.00 (94497) $95.00 (94500) $105.00 (94504) Monthly Access Fee less discount $5.00 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 13 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Flexible Business Plans For Data Devices - Connected Device / Internet with Voice Plans The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Device* Broadband Router Monthly Access Fee $5.00 (94532) $65.00 (94495) $75.00 (94496) $85.00 (94497) $95.00 (94500) $105.00 (94504) Monthly Access Fee less discount $5.00 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Custom State of Florida Nationwide Wireless Smartphone Data Plan with Mobile Hot Spot The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only Monthly Access Charge Per Line Domestic Data Allowance with Mobile Hot Spot (MHS) Nationwide Calling Rate Unlimited Domestic Mobile to Mobile, Nights and Weekends, and SMS and MMS Messaging $35.99 (52339) Unlimited* $0.052 per minute Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 14 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Mobile Broadband Machine to Machine (M2M) Share Group 1 Plans - Low Usage The calling plans below reflect the monthly access charge discount. No additional discounts apply. Mobile Broadband Machine-to-Machine Plans 1 Megabyte 5 Megabytes 25 Megabytes 50 Megabytes 150 Megabytes Domestic Shared Data Allowance Per Month 1 MB (87640) 5 MB (87641) 25 MB (87642) 50 MB (87643) 150MB (87644) Monthly Access Charge $5.00 $7.00 $10.00 $15.00 $18.00 Overage Rate Per Megabyte $1.00 Mobile Broadband Machine to Machine (M2M) Share Group 2 Plans - High Usage The calling plans below reflect the monthly access charge discount. No additional discounts apply. Mobile Broadband Machine-to-Machine Plans 250 Megabytes 1 Gigabyte 5 Gigabytes 10 Gigabytes Domestic Data Allowance Per Month 250 MB (87645) 1 GB (87646) 5 GB (87647) 10 GB (87648) Monthly Access Charge $20.00 $25.00 $38.50 $61.60 Overage Rate Per Megabyte $0.015 Note: Machine to Machine coverage included the Verizon Wireless 4G, 3G and 3G Extended networks. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Government Subscribers may supply their own authenticated Equipment (CPE) approved by Verizon Wireless to be activated on these plans. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement apply to M2M service and M2M Lines as a Wireless Service. Customer may select either the Account Share or Profile Share option on the Mobile broadband Machine-to-Machine (M2M) Share Plans. Machine to Machine Wireless Backup Router Plan This Plan is NOT eligible for Monthly Access Fee Discounts. Monthly Access Data Allowance Overage Rate $10.00 (86848-4G) 25 MB $10.00 per GB Note: This plan is restricted to Verizon Wireless network use only; domestic and international roaming not available.. 4G service requires 4G equipment and 4G coverage. Customer must maintain a minimum of five (5) active M2M Lines to be eligible for this plan. Customer must provide its own Equipment, approved for use on the Verizon Wireless network, when activating service on this plan. Not all wireless routers can be provisioned on this plan. This plan is approved for use as a backup solution for business continuity only and may not be used for primary connectivity. Verizon Wireless reserves the right to migrate lines on this plan to the standard 5 GB M2M Plan if usage on a line provisioned on this plan exceeds one GB for three consecutive bill cycles. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 15 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Public Sector Mobile Broadband Machine to Machine (M2M) Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $34.99 (90231) $59.99 (90234) $99.99 (90235) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. New activations on these service plans require 4G LTE devices. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. Existing customers transitioning to one of these service plans are able to utilize existing 3G devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Machine to Machine Plans are able to share with each other. Custom Flat Rate Mobile Broadband - Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $34.99 Domestic Data Allowance* Unlimited Overage Rate per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Throughput speeds on the Custom Flat Rate Mobile Broadband will be limited up to 600kbps throughout the duration of each billing cycle while on the Verizon Wireless 4G network only. Data speeds are not guaranteed while on Extended or roaming partner networks. Devices utilized in conjunction with the Custom Flat Rate Mobile Broadband plan are limited to mobile (non-stationary) applications. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan. Custom Mobile Broadband Plan II – Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $44.99 Domestic Data Allowance Unlimited Overage Rate Per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Verizon Wireless will limit throughput of data speeds should 30GB of data be used within a given bill cycle. Devices utilized in conjunction with the Custom Mobile Broadband Plan II are limited to mobile (non-stationary) applications. Data speeds are not guaranteed while on Extended or roaming partner networks. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 16 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Subscribers Only The calling plan below reflects the monthly access fee discount. No additional discounts apply. Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee (Discount Applied) $50.05 Monthly Minutes in U.S Unlimited Domestic Data Allowance Unlimited(1) Domestic Mobile Hotspot Unlimited(2) Domestic and International Messaging Allowance Unlimited(3) Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) In the event of network congestion, after 22GB of data usage on a line during any billing cycle, usage on such line may result in slightly slower download speeds relative to another user. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. (2) Mobile Hotspot is available on all capable devices and allows Corporate Subscribers to use their device and share data allowance with multiple Wi-Fi enabled devices. If 10GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. (3) Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com. (13656) The “Custom 4G Unlimited Smartphone Plan for Public Sector – State of Florida Government” is eligible to use Travel Pass SPO code 383. Custom Business 5G Ultra Wideband Bolt-On Feature Government Subscribers Only Not eligible for discounts. Monthly Access Fee $10.00 Notes: Coverage includes the Verizon Wireless 5G Ultra Wideband (UWB) network, where available. Current coverage details can be found at www.verizonwireless.com/5G. This feature is only available to 5G UWB capable smartphones on Custom Unlimited Business Plan for Smartphones. (13656) 4G Business TravelPass Feature1::: Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Subscribers Only Rates are not eligible for discounts. Canada and Mexico Daily Rate2 $5.00 (SPO 383) Rest of World Daily Rate2,3 $10.00/day Non-Travel Pass Countries4 Pay As You Go Rates Notes: 1This feature requires a 4G LTE GSM/UMTS global-capable device. 2The daily rate covers a 24-hour time period. 3For eligible countries, 4non-TravelPass country rates and additional information, see attached International services pricing for further details. For voice-capable devices, this feature may be added to plans that have an unlimited voice and messaging allowance and an unlimited or capped data allowance using the account share option. For data usage in Canada and Mexico and all Rest of World TravelPass countries, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. All data usage decrements from the domestic data allowance when added to a capped allowance plan. Verizon Wireless will terminate a line if more than half of the usage over three consecutive billing cycles is outside of the United States, following 30 days’ notice to Customer. This feature can only be added to lines activated on the following plan Custom 4G Verizon Unlimited Smartphone Plan for Public Sector (13656) under this Agreement. This is a commercially available feature which is subject to availability and change. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 17 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. GLOBAL SERVICES International Options Monthly Features: Mexico and Canada The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Features: Mexico and Canada 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Monthly Access Fee $10.00 (SPO 428) $20.00 (SPO 426) $15.00 (SPO 441) $30.00 (SPO 425) $25.00 (SPO 443) Monthly Access Fee less discount $10.00 $20.00 $15.00 $22.50 $18.75 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After Allowance2 $10.00/100 MB $20.00/1 GB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming 500 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.10/Sent Message $0.05/Sent Message Notes: . 1The data allowance applies in Canada and Mexico only, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a monthly feature and will be removed from the account one month after being added to an account. International Options Monthly Features : 140+ Countries The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Features: 140+ Countries 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Monthly Access Fee $25.00 (SPO 431) $50.00 (SPO 433) $40.00 (SPO 445) $85.00 (SPO 423) Monthly Access Fee less discount $18.75 $37.50 $30.00 $63.75 Voice Overage Rate Pay Go $0.25/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB Data Overage Rate After Allowance2 $25.00/100 MB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.25/Sent Message Notes: . 1The data allowance applies in 140+Countries, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a monthly feature and will be removed from the account one month after being added to an account. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 18 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. International Options Monthly Recurring Features: Mexico and Canada The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Recurring Features: Mexico and Canada 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Monthly Access Fee $10.00 (SFO 427) $20.00 (SFO 446) $15.00 (SFO 434) $30.00 (SFO 424) $25.00 (SFO 442) Monthly Access Fee less discount $10.00 $20.00 $15.00 $22.50 $18.75 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After Allowance2 $10.00/100 MB $20.00/1 GB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming 500 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.10/Sent Message $0.05/Sent Message Notes: 1The data allowance applies in Canada and Mexico only, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and a International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a recurring feature and will remain on the account until removed. International Options Monthly Recurring Features: 140+ Countries The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Recurring Features: 140+ Countries 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Monthly Access Fee $25.00 (SFO 412) $50.00 (SFO 432) $40.00 (SFO 444) $85.00 (SFO 422) Monthly Access Fee less discount $18.75 $37.50 $30.00 $63.75 Voice Overage Rate Pay Go $0.25/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB Data Overage Rate After Allowance2 $25.00/100 MB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.25/Sent Message Notes: 1The data allowance applies in 140+ Countries, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and a International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a recurring feature and will remain on the account until removed. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 19 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Global Data Optional Features The Data Packages are eligible for monthly access fee discounts and promotions, when available. Monthly Access Fee Allowance Rate per MB (Canada) Rate per MB (Mexico) Rate per MB (Rest of the World) N/A N/A $2.05/MB $5.12MB $20.48/MB Notes:. See Calling Plan Optional Features section for important information about calling plans, features and options. Applies to all global-capable phones and internet devices. Customer must subscribe to a domestic Mobile Hotspot plan to use the service globally. The majority of your monthly usage must be in the United States. All data usage, including tethering and hotspot, deducts from the same data allowance. See attached International services pricing for further details. SingleRate for Enterprise Domestic Shared Business Email and Messaging with International Travel Voice, Email, and Messaging (Subsidized - Discounted) Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $65.00 (4G) 95266 $85.00 (4G ) 95268 Monthly Domestic Voice Allowance in US/Canada/Mexico Unlimited Unlimited Domestic Data Allowance in U.S. (with Sharing) 2 GB 3 GB Domestic Data Overage Rate $10.00 per GB $10.00 per GB Mobile Hotspot* Included Included Domestic and International Travel Messaging Allowance† Unlimited Unlimited International Travel Voice Allowance (ROW)** 120 Minutes 180 Minutes International Travel Voice Overage Rate $0.40 per minute $0.30 per minute International Travel Data Allowance†† 1 GB 1 GB International Travel Data Overage Rate $45.00 per GB $40.00 per GB International Long Distance – Toll Free Included Included Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Domestic coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only a 4G LTE GSM/UMTS global-capable smartphone can be activated on these plans. ††The international travel data allowance applies in Canada, Mexico, and the **rest of the world (ROW), where coverage is available; aircraft and cruise ship data usage is not included. To see supported countries, go to www.verizonwireless.com/international. *Mobile Hotspot is available on all capable devices and allows a line to share its data allowance with multiple Wi-Fi enabled devices. International travel voice minutes and international travel data allowances do not share. †Prevailing rates apply to all other messaging types. Verizon Wireless reserves the right to terminate a line if more than half of the usage over three consecutive billing cycles is outside of the United States, following 30 days’ notice to the customer. Data Sharing (Domestic Only) Profile Share: Lines on the same profile can share data. At the end of each billing cycle, any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. ADDITIONAL WIRELESS FEATURES Custom State of Florida SMS/MMS Messaging Features The calling features below reflect the monthly access charge discount. No additional discounts apply. Text, Picture or Video Messaging for Conventional (Basic) and Smartphone devices only July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 20 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. SOFL Plan Number Monthly Access Charge Per Line Domestic Message Allowance Overage Rate 6.1c(77328) $2.00 300 messages $0.05 per message 6.2c(77341) $3.00 500 messages 6.3c(77329) $7.00 Unlimited N/A Text Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Overage Rate applies after allowance. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received, see attached International services pricing for further details.;. Multi-Media Messaging (MMS): Multi-Media Messaging (MMS) includes picture and video messaging and is only available within the National Enhanced Services Rate and Coverage Area. In addition, MMS messages are $0.25 per message, per address. In addition to the MMS per message charges, MMS uses calling plan Anytime Minutes or kilobytes. Messaging features are available to all Basic and Smartphone voice, and voice and data bundles. Custom State of Florida Field Force Manager Features The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional (Basic) Phone or Smartphone Limited Basic Pro* Monthly Access Charge $9.99 per user (75681 for Basic and Smartphone) $20.00 per user (76722 - Basic) (76637 – Smartphone) $25.00 per user (76723 - Basic) (76638 – Smartphone) Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Field Force Manager (”FFM”) Features may only be added onto a Custom State of Florida calling plan with a monthly access fee of $20.00 or higher. Data plan required. Requires a minimum 500 MB Data Package for Smartphones. FFM is available on select devices only. *FFM Pro is not available on all devices. If the Block Voice Feature is removed, a per minute rate of $0.25 shall apply for all voice calls. Downloading the FFM application requires approximately 2 MB (megabytes) of data. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 21 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Push to Talk Plus License (PTT+): Government Subscribers Only Push to Talk License licenses are not eligible for any further discounts. Product Monthly Access Tablet $3.75 Inter-carrier (only any device) $3.75 3rd Party Web (HTML) API Client $3.75 Dispatch (License) Windows PC with PTT and mapping $22.50 Notes: . See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk license only. Push to Talk Plus requires PTT+ capable device. Push to Talk Plus Group Advanced Feature Only (when added to a Basic/Smartphone Device with PTT+) No additional discounts apply. Basic/Smartphone Device Feature (87381) $3.00 Note: Group Advanced cannot be added to any device without Domestic Push To talk Plus. Push To Talk Plus requires a PTT+ capable device. Customers cannot combine Group Command and Group Advanced on the same device. The new Group Advanced features include: • Large Groups. Increased group sizes up to 3000 members. • Urgent Calling. Urgent calling can be initiated by a user or remotely by an authorized user. This call provides a distinct tone and is the highest priority call within the PTT+ application. o If a Dispatch license is the “Authorized User," the location of the Urgent Caller displays on the map. o Either the Initiator of the call or the Authorized User can end the “urgent call”. o The “destination” of Urgent call must be on PTT+ client version R9.0 or later. • Location-Based Temporary Groups. These are dispatcher-managed geographic groups. Members inside the geographic area can be added to Dispatch selected contacts or pre-defined groups. o Requires new PTT+ Group Advanced Dispatch software license. Note: Push to Talk Group Advanced requires Push to Talk Plus (PTT+). Group Advanced Feature Requirements • PTT+ Group Advanced feature requires the Push to Talk Plus (PTT+) feature. • At launch (3/28/19), this bundle only works on smartphones. Select basic devices are supported, beginning in 2Q2019. • End users must upgrade the PTT+ application to R9.0.0 or later (available in stores on 3/28/19) for the functionality to show on devices as well as the PTT+ management portal (ECM). • PTT+ Group Advanced works with the optional LMR feature/functionality. PTT+ Portal Information • Large Groups o Within the PTT+ portal (ECM), there is a new group type “Large Group” under the Create Groups tab. When the group is created, only those contacts with the new PTT+ Group Advanced feature / SKU can be added to the group. • Urgent Calling o The company POC is able to set the “Authorized User” as well as the primary and secondary contacts that are recipients when the Urgent Call is initiated. “Authorized users” also have to have the PTT+ Group Advanced feature / SKU. • Location-Based Temporary Groups o No impact on the PTT+ management portal (ECM). July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 22 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Push to Talk Plus Group Command Feature Only (when added to a Basic/Smartphone Device with PTT+) No additional discounts apply. Basic/Smartphone Device Feature (87382) $7.50 Note: Group Command cannot be added to any device without Domestic Push To talk Plus. Push To Talk Plus requires a PTT+ capable device. Customers cannot combine Group Advanced and Group Command on the same device. The new features, effective 5/2/19, include: • Discreet listening. Enables an authorized user or dispatcher to remotely listen to a user’s PTT+ voice communication. • User Check. Allows an authorized PTT+ user or dispatcher to obtain user information from another Group Command user, such as: o Presence and location o Device signal strength (Wi-Fi and cellular) o Device battery level • Enable/Disable Radio o The ability to temporarily remove a device from a group conversation • Includes Group Advanced functionality (large groups and urgent calling) Group Command Feature Requirements • PTT+ Group Command feature requires Push to Talk Plus (PTT+) feature • This bundle works on Smartphones, Tablets and basic phones • End users must upgrade the PTT+ application to R9.0.0 or later (available in stores on 3/28/2019) for the functionality to show on both the device as well as the PTT+ management portal (ECM). • End users MUST enable RADIO MODE for the PTT+ Group Command features to work • PTT+ Group Command SFO works with the optional LMR feature / functionality • PTT+ Group Advanced and PTT+ Group Command features are mutually exclusive Push to Connect – (PTT+) Customers who use Smartphones, Tablets and basic phones are able to leverage Push to Connect to: • Share pictures and videos from Gallery, as well as use native device camera • Share location (current location or meeting location) • Group Supervisor can set a Geofence, and receive messages when members come or leave area • Leave a voice message, or create a voice message, and send to an individual or a group • Send a PDF file to a contact or group For customers who are familiar with PTT+ LMR Interoperability, PTT+ now has an optional “LMR Client” look, which provides a streamlined interface which simplifies the user experience to 1 screen. Customers can now leverage Web Browsers to access the PTT+ Dispatch solution, rather than downloading software. Verizon also has a developer portal for any third-party companies that are interested in integrating the PTT+ voice functionality (developer.pushtotalkplus.com) PTT+ also has an option to preset the PTT+ button (Programmable key) to a contact or group and works, even when the security screen is enabled. Verizon offers different levels of Professional Services to facilitate the installation/integration of this functionality. See LMR Interop Professional Services in Detail. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 23 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Group Command Software Sku’s No additional discounts apply. SKU Name SKU Description Term Cost PTT+ Group Command for Dispatch PTT+ Group Command for Dispatch includes PTT+ for Dispatch functionality and support for PTT+ Group Command features (large group and urgent calling). Monthly (658952) $100.00 PTT+ Group Command for Dispatch-LMR PTT+ Group Command for Dispatch-LMR includes support for PTT+ Group Command features (large group and urgent calling), LMR Interoperability, and PTT+ for Dispatch features. Monthly (658953) $106.00 PTT+ Group Command for Cross- Carrier PTT+ Group Command for Cross Carrier-LMR supports the PTT+ Group Command functionality (large group and urgent calling), LMR interoperability including base PTT+ functionality. This works on a variety of Android and iOS phones. Supports PTT+ functionality on AT&T, Sprint and T-Mobile devices. Monthly (658954) $11.25 PTT+ Group Command for Cross Carrier-LMR PTT+ Group Command for Cross Carrier-LMR supports the PTT+ Group Command functionality (large group and urgent calling), LMR interoperability including base PTT+ functionality. This works on a variety of Android and iOS phones. Supports PTT+ functionality on AT&T, Sprint and T-Mobile devices. Monthly (658955) $15.75 PTT+ Group Command for Tablet PTT+ Group Command for Tablet supports the PTT+ Group Command functionality (large group and urgent calling) including base PTT+ functionality. Works on a variety of 4G LTE and WiFi Android and iOS tablets. Monthly (658956) $11.25 PTT+ Group Command for Tablet- LMR PTT+ Group Command for Tablet-LMR supports the PTT+ Group Command functionality (large group and urgent calling), LMR interoperability, and includes base PTT+ functionality. Works on a variety of 4G LTE and WiFi Android and iOS tablets. Monthly (658957) $15.75 Group Advanced Software Sku’s No additional discounts apply. PTT+ Group Advanced for Dispatch PTT+ Group Advanced for Dispatch includes PTT+ for Dispatch functionality and support for PTT+ Group Advanced features (large group and urgent calling). Monthly (657452) $75.00 PTT+ Group Advanced for Dispatch LMR includes PTT+ for Dispatch functionality and support for PTT+ Group Advanced features (large group and urgent calling). PTT+ Group Advanced for Dispatch-LMR includes support for PTT+ Group Advanced features (large group and urgent calling), LMR Interoperability, and PTT+ for Dispatch features. Monthly (657453) $81.00 PTT+ Group Advanced for Cross-Carrier PTT+ Group Advanced for Cross Carrier supports the PTT+ Group Advanced functionality (large group and urgent calling) including base PTT+ functionality. This works on a variety of Android and iOS phones. SupportsPTT+ functionality on AT&T, Sprint and T-Mobile devices. Monthly (657454) $6.75 PTT+ Group Advanced for Cross Carrier- LMR PTT+ Group Advanced for Cross Carrier-LMR supports the PTT+ Group Advanced functionality (large group and urgent calling), LMR interoperability including base PTT+ functionality. This works on a variety of Android and iOS phones. Supports PTT+ functionality on AT&T, Sprint and T-Mobile devices. Monthly (657455) $11.25 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 24 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Land Mobile Radio (LMR) for PTT+ : Government Subscribers Only Push to Talk Plus service is required. LMR licenses are not eligible for any further discounts. Product Monthly Access LMR Channel per account $0.00 Notes: Customer may have multiple channels. LMR FEATURE Only (When added to a Basic/Smartphone Device with PTT+) Basic/Smartphone Devices (FEATURE) $4.50 (85280) Notes: LMR cannot be added to any device without Domestic Push to Talk Plus. Push to Talk Plus requires PTT+ capable device. LMR License bundled with PTT+ License Tablet $8.25 Inter-carrier (any device) $8.25 3rd Party Web (HTML) API Client $8.25 Notes: . See attached Calling Plan and Feature Details for important information about calling plans, features and options. Land Mobile Radio (LMR) Interoperability works with all PTT+ capable devices. To use PTT+, Customer needs a PTT+ feature (or a software license for tablets and dispatch) and a PTT+ compatible device. An Internet Protocol (IP) link is required to connect Verizon’s PTT+ service with the customer’s LMR network through the “IP Gateway”. By purchasing the Land Mobile Radio for PTT+ Customer consents to the tracking of Land Mobile Radio for PTT+ equipment and must obtain authorized consent to tracking from all users and affected persons. No guarantee of accuracy of information transmitted, disclosed, displayed or otherwise conveyed or used. Service could be interrupted or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors associated with use of satellites and satellite data. PTT+ Group Advanced for Tablet PTT+ Group Advanced for Tablet supports the PTT+ Group Advanced functionality (large group and urgent calling) including base PTT+ functionality. Works on a variety of 4G LTE and WiFi Android and iOS tablets. Monthly (657456) $6.75 PTT+ Group Advanced for Tablet-LMR PTT+ Group Advanced for Tablet-LMR supports the PTT+ Group Advanced functionality (large group and urgent calling), LMR interoperability, and includes base PTT+ functionality. Works on a variety of 4G LTE and WiFi Android and iOS tablets. Monthly (657457) $11.25 Note: Sku’s are not interchangeable. Group advance Sku’s must be used with the group advanced feature code and Group command Sku’s must be used with the group command feature code. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 25 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. PTT+ LMR Interoperability Deployment Services. The below services provide for the integration and deployment of Verizon PTT+ with a customer’s LMR network based on either a ROIP (Radio Over IP) or ISSI (Inter Sub-System Interface) LMR network architecture. Radio Over Internet Protocol (ROIP) and Inter Sub-System Interface (ISSI) Virtual Deployment Additional Discounts Not to Apply for Virtual Deployments. *Virtual Deployment type Price Provided Via Email Provided Via Phone Project Management Configuration of Equipment Testing of Equipment Up to 4 Talk Groups Software Plan Id and Description Onetime Fee ROIP Assisted Virtual Deployment $2,500 Included Not Included Not Included Not Included Not Included Not Included 623458: PTT+/LMR Assisted Install: ONE TIME Onetime Fee ROIP Managed Virtual Deployment $8,000 Included Included Included Included Included Included 623459: PTT+/LMR Managed Remote: ONE TIME Onetime Fee ISSI Managed Virtual Deployment $25,000 Included Included Included Included Included Included 623461: PTT+/LMR Managed Plus P25: ONE TIME Note: *Customer must select a type of Virtual Deployment; selection cannot be mixed and/or matched. Customer must also purchase separately a ROIP gateway and cables. Customer must physically install the gateway and provide Virtual Private Network (“VPN”) connectivity to the gateway. In addition, Customer must purchase an associated Land Mobile Radio (“LMR”) feature and associated authorizations. Virtual Deployments include on-boarding one single facility, accessible by Customer site to site VPN (Verizon Wireless will not go on-site for any Virtual Deployment). Warranty: Verizon Wireless makes no warranties, express or implied, with respect to ROIP or ISSI Virtual Deployment which it provides to Customer on an “AS IS” basis “WITH ALL FAULTS” and “AS AVAILABLE.” The accuracy, timeliness, completeness, suitability, or availability of any aspect of ROIP or ISSI Virtual Deployment cannot be guaranteed. THE IMPLIED WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR ENTIRETY. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 26 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. ROIP Assisted Virtual Deployment Customer Requirements: Physical Installation and configuration. Access to add network elements to Customer’s network (IT administration). VPN turn up capability (IP Network expertise). Purchase and configure ROIP Gateway(s) and cables for connected LMR. Assign a single point of contact. Provide mobile radio for connectivity to each channel connected to ROIP Gateway(s). Assign individual to receive and program ROIP Gateway(s) (The customer must have an acute knowledge on how to program land mobile radio equipment). Provide VPN peer details. Virtual Deployment provided: ROIP Assisted Virtual Deployment is only provided via email. Requests for deployment assistance can be reached at KODVZLMRSupport@motorolasolutions.com. ROIP Assisted Virtual Deployment ends once a successful configuration and functional test occur: A successful configuration for ROIP and ISSI occurs when: • Backhaul connectivity successfully verified with IP gateway VPN • Two-way traffic observed inside backhaul interface • LMR Group Mobile Directory Number’s (MDN) ordered and recorded A successful functional test occurs when based on the following criteria: RoIP Virtual Deployment: • Verizon Push to Talk (PTT) Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to RoIP Gateway successful • RoIP Gateway originated group calls to Verizon PTT Plus Service successful ISSI Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to ISSI Interconnect successful • Talker ID Alias of LMR Group MDN observed on Verizon Push to Talk Plus Service handsets when LMR User is speaking ROIP Managed Virtual Deployment and ISSI Managed Virtual Deployment Virtual Deployment Includes: Working with Customer to engineer network segments for ROIP Engage with Customer on VPN solution completion Develop milestones Verify Customer is configured in PTT Plus Service Project manage critical milestones Finalize ROIP Gateway tuning settings including latency and call setup timers based on Customer’s network. Present final design Validate all configuration steps of the IP Gateway July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 27 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Define technical parameters for VPN Configure ROIP Gateway(s) Requests for managed deployment assistance can be reached at: Phone Requests: (469) 476-0820 Email Requests: KODVZLMRSupport@motorolasolutions.com. Customer Requirements: Customer shall be required to do the following: Assign a project Single Point of Contact. Provide mobile / portable radio for connectivity to each channel connected to ROIP Gateway(s). Backhaul Technology Selection. Manage schedule and report availability for turn up. Provide VPN Peer Details. Approve necessary authorizations to be billed to the account. Order IP Gateway. Review designs. Complete Site Survey Web Form. Provide resulting LMR Group MDN authorization numbers assigned in Enterprise Contact Management (ECM) Tool to Verizon. Physical Installation. Approve the one-time Virtual Deployment charges for managed install. Build Talk Groups in PTT+ online portal Enterprise Contact Management (ECM), including ROIP Gateway authorization. Configure VPN on local network to data center. Assign single point of contact for VPN configuration. Customer to confirm the required networking elements completed. Assign individual to receive ROIP Gateway(s). Configure network elements as needed (if sourced as a part of project). Access to add network elements to Customer’s network. Test and successfully complete calls between Push to Talk Plus Service and the LMR network. Purchase separately ROIP Gateway(s) and cables for connected LMR. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 28 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. ROIP Managed Virtual Deployment and ISSI Managed Virtual Deployment end once a successful configuration and functional test occur: A successful configuration for ROIP or ISSI occurs when: • Backhaul connectivity successfully verified with IP gateway VPN • Two-way traffic observed inside backhaul interface • LMR Group MDN(s) ordered and recorded A successful functional test occurs when based on the following criteria: RoIP Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to RoIP Gateway successful • RoIP Gateway originated group calls to Verizon PTT Plus Service successful July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 29 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. ISSI Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to ISSI Interconnect successful • Talker ID Alias of LMR Group MDN observed on Verizon PTT Plus Service handsets when LMR User is speaking Name ID Features The features below reflect the monthly access charge discount. No additional discounts apply Feature Monthly Access Share Name ID* $0.00 Company Name ID $1.99 per line Note: Depending upon the service provider and/or carrier to which the called party is subscribed, the called party (terminating device) may or may not be able to view the caller’s name. The Call Filter Plus feature is purchased separately. Company Name ID • Allows Government customers to display their agency name, number and logo on outbound calls on a line-by-line basis to Verizon Call Filter Plus subscribers. It may also display on other carrier devices. • The Logo display service is compatible only with Android Devices. • Users must be subscribed to the My Business portal to use this feature. Share Name ID • A free service that allows Government customers to personalize their name (as per Account Owner’s Billing Name) on outbound calls to Verizon Call Filter Plus subscribers. It may also display on other carrier devices. . 1. Users must be subscribed to the My Business portal to use this feature. Call Filter Plus Service Fees This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee1 $0.75 Notes: Additional feature information is attached hereto . 1This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device. Call filter is not available on all call, all devices and in all areas. The Call Filter app is pre-loaded on most capable devices or can be downloaded from the app store. * Once enabled all lines have the ability to access call filter. Call filter features are billed separately; however, all supported options will appear and cannot be blocked. Call Filter Free Service This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee1 $0.00 Notes: Additional feature information is attached hereto. 1This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device. Call filter is not available on all call, all devices and in all areas. The Call Filter app is pre-loaded on most capable devices or can be downloaded from the app store. * Once enabled all lines have the ability to access call filter. ** 4G LTE GSM/UMTS capable devices, require VoLTE/HD Voice. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 30 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Call filter features are billed separately; however, all supported options will appear and cannot be blocked. ENHANCED SERVICES AND SOLUTIONS 4G Smartwatch with NumberShare1 Unlimited Plan - Government This plan is not eligible for monthly access fee discounts. Monthly Access Fee $10.00 (13413) Domestic Anytime Minutes Unlimited Domestic Data Allowance2 Unlimited Domestic and International Messaging Allowance3 Unlimited Notes: This plan is for use only in the United States on the Verizon Wireless 4G network. When NumberShare is active on a 4G Smartwatch, certain services will not work on the Smartwatch device including: Call Forwarding, No Answer Transfer, Busy Transfer, Caller Name ID, Voicemail (access voicemail on the Smartwatch device by dialing the host smartphone number and pin)), and RingBack Tones. Calls and messages to/from blocked contacts will not be blocked on the Smarthwatch when NumberSharing with a host smartphone. Verizon does not guarantee that NumberShare will work at all times in every situation and the service works only with eligible devices. 1. Only lines on select smartwatches with the NumberShare service can be activated on this plan. Certain conditions must be met prior to activation. This plan can only be used when paired with a Verizon Wireless Smartphone that has unlimited data. 2. Usage may be prioritized behind other customers in the event of network congestion. 3. Unlimited messaging from within the United States to anywhere in the world where messaging services are available. Verizon Mobile Device Management (MDM): Government Subscribers Only Verizon MDM is not eligible for the monthly access charge discount. No additional discounts apply. Verizon MDM Feature Access Fee Enterprise Firmware Over the Air (FOTA) Management1 $0.00 (license requirement with service) Device Diagnostics2 $0.99 / per device per month Broadband Hotspot Management3 $1.49 / per device per month OR $15.00 / per device per year Unified Endpoint Management $1.00 / per device per month OR $10.00 / per device per year July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 31 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. MDM supports select devices and operating systems and may require installation of a software agent. MDM features are billed separately; however, all supported options will appear and cannot be blocked. Due to a number of features that require HTML 5, Verizon MDM requires Internet Explorer Version 10 and above to work efficiently. 1 Enterprise Firmware Over the Air (FOTA) Management supports Android devices, including Jetpacks and USB devices. 2 De vice Diagnostics supports Verizon Android devices operating on OS 4.0 and higher excluding Apple IOS and Google Pixel/Nexus Devices. 3 Broadband Hotspot Management currently supports the MiFi 7730L, AC791L, Jetpack MiFi 6620L, and USB730L. VZ MDM Implementation Services This service does not qualify for additional discounts A certified VZ Solutions Engineer (“SE”) will be assigned to provide a full and complete virtual implementation of the VZ MDM solution, including: ➢ Facilitate customer through onboarding of mobile devices in the Verizon Mobile Device Enrollment Program (DEP); ➢ Creation and assignment of policies and groups, ensuring group and policy orientation meets customer’s project needs ➢ Provide portal training; ➢ Oversee a testing phase with a control group; ➢ Oversee initial production rollout SKU# Description Term Cost VZ_IOT_VZMDM_1-10 (703559) License Quantity 1-10 One-time fee $99.00 VZ_IOT_VZMDM_11-499 (703503) License Quantity 11-499 One-time fee $350.00 VZ_IOT_VZMDM_500-999 (703602) License Quantity 500-999 One-time fee $650.00 VZ_IOT_VZMDM_1000_PLUS (703454) License Quantity 1000+ One-time fee $0.70/ license Notes: This service can be found under the VZ MDM category in BuSS. Multiple tiers cannot be combined during purchase. Separate configurations may use separate tiers. This service is to be used in conjunction with one of the following VZ MDM Services: 1. Enterprise Firmware Over the Air 2. Device Diagnostic 3. Broadband Management 4. Unified Endpoint Management MobileIron [Acquired by Ivanti] Secure Unified Endpoint Management (UEM) with Direct Support Bundles: Government Subscribers The pricing below reflects the monthly access fee discount. No further discounts apply MobileIron Secure UEM Bundle. Endpoint management for any device (iOS, android, macOS, Windows) Apps@Work, Help@Work, and Sentry. Optional ADD-ON features: Mobile Threat Defense (MTD) or Mobile Threat Defense Premium (MTD Premium) SKU Product Name Product Description Monthly Cost Per Unit/ Per Year Annual Cost Per Unit/ Per Year MI-UEM-D-1YMC- D MobileIron Secure UEM Per Device Cloud Subscription License for 1 Year with Direct Support. $3.00 (693472) $36.00 (693470) MI-UEM-U-1YMC- D MobileIron Secure UEM Per User (5 Devices/User) Cloud Subscription License for 1 Year with Direct Support. $4.50 (693516) $54.00 (693517) July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 32 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. MI-UEM-D-1YS-D MobileIron Secure UEM Per Device Subscription (On-Premise) License for 1 Year with Direct Support. $3.00 (693618) $36.00 (693620) MI-UEM-U-1YS-D MobileIron Secure UEM Per User (5 Devices/User) (On- Premise) Subscription License for 1 Year with Direct Support. $4.50 (693475) $54.00 (693476) MobileIron Secure UEM Premium Bundle: for UEM, Tunnel, AppConnect, Apps, Conditional Access, ZSO One The pricing below reflects the monthly access fee discount. No further discounts apply Optional ADD-ON features: Mobile Threat Defense (MTD), Mobile Threat Defense Premium (MTD Premium), Zero Sign-on (ZSO) SKU Product Name Product Description Monthly Cost Per Unit/ Per Year Annual Cost Per Unit / Per Year MI-UEMP-D- 1YMC- D MobileIron Secure UEM Premium Per Device Cloud Subscription License for 1 Year with Direct Support. $5.63 (693563) $67.50 (693562) MI-UEMP-U- 1YMC- D MobileIron Secure UEM Premium Per User (5 Devices/User) Cloud Subscription License for 1 Year with Direct Support. $9.00 (693511) $108.00 (693512) MI-UEMP-D-1YS- D MobileIron Secure UEM Premium Per Device Subscription (On-Premise) License for 1 Year with Direct Support. $5.63 (693614) $67.50 (693613) MI-UEMP-U-1YS- D MobileIron Secure UEM Premium Per User (5 Devices/User) Subscription (On-Premise) License for 1 Year with Direct Support. $9.00 (693464) $108.00 (693465) *Refer to the Additional Requirements below for important information MobileIron Zero Sign-On (ZSO) Feature: Cloud Adaptive security and conditional access for any cloud service or in-house apps The pricing below reflects the monthly access fee discount. No further discounts apply SKU Product Name Product Description Monthly Cost Per Unit / Per Year Annual Cost Per Unit / Per Year MI-ZSO-U-1YC-D MobileIron Secure UEM Per User (5 Devices/User) Subscription License for 1 Year with Direct Support. $2.25 (693523) $27.00 (693520) NOTE: This feature is an add-on to Secure UEM Premium SKUs only *Refer to the Additional Requirements below for important information MobileIron Threat Defense Features: Cloud Compatible with both MobileIron Cloud and MI Core/On premise The pricing below reflects the monthly access fee discount. No further discounts apply MobileIron Threat Defense Feature: Intrusion prevention system integrated into the MobileIron Client to defend against Device, Network, and Application based cyber-attacks The pricing below reflects the monthly access fee discount. No further discounts apply July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 33 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. SKU Product Name Product Description Monthly Cost Per Unit Annual Cost Per Unit MI-MTD-D-1YS-D MobileIron Threat Defense Per Device Cloud Subscription for 1 year with Direct Support. $3.00 (658460) $36.00 (633460) MI-MTD-U-1YS-D MobileIron Threat Defense Per User (5 devices/user) Cloud Subscription for 1 year with Direct Support. $4.50 (658463) $54.00 (633462) MobileIron Threat Defense Premium Feature: Intrusion prevention system integrated into the MobileIron Client and Advanced App Analysis The pricing below reflects the monthly access fee discount. No further discounts apply SKU Product Name Product Description Monthly Cost Per Unit Annual Cost Per Unit MI-MTDPLUS-D- 1YS-D MobileIron Threat Defense Premium Per Device Cloud Subscription for 1 year with Direct Support. $4.50 (658462) $54.00 (633461) MI-MTDPLUS-U- 1YS-D MobileIron Threat Defense Premium Per User (5 devices/user) Cloud Subscription for 1 year with Direct Support. $6.75 (658464) $81.00 (633463) Notes: Includes zConsole (Cloud-based Command & Control Center) Zimperium’s mobile threat management platform that monitors security incidents on zIPS-protected mobile devices and provides mobile forensic details (one per customer) *Refer to the Additional Requirements below for important information Additional Requirements: MobileIron Secure UEM Bundles, MobileIron Secure UEM Premuim Bundles, MobileIron Zero Sign- On (ZSO) Feture, MobileIron Threat Defense Features Purchase Requirements: ➢ MobileIron Cloud: Minimum first time purchase of 25 licenses of Unified Endpoint Management Bundle required ➢ MI Core/On premise: Minimum 500+ Licenses Required for initial order/installation required ➢ Deployment services are required for all first time deployments. ➢ Support levels must match across all products purchased ➢ Max of 5 devices/user for Secure UEM and Secure UEM Premium bundles ➢ Customers upgrading from per Device to per User cannot downgrade ➢ Enterprise Support requires Direct Support Customer may purchase MobileIron, Inc. [Aquired by Ivanti] (“MobileIron”) licenses and services (“MobileIron Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the MobileIron Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. MobileIron Services are manufactured by MobileIron, Inc. Any license for MobileIron Services must be obtained directly from MobileIron either upon purchase or installation of the MobileIron Services. MobileIron Services are subject to MobileIron’s terms and conditions and can be viewed here: https://www.ivanti.com/company/legal?miredirect. Verizon Wireless will direct MobileIron to fulfill Customer’s MobileIron Services order. Customer support for MobileIron Services must be obtained directly from MobileIron, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to MobileIron Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate MobileIron representatives. The pricing below reflects the monthly access fee discount. No further discounts apply July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 34 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. SKU Product Name Product Description Price Plan ID Annual Cost (Per 10 Apps) MI-INCAPPTIC- BAS-D-1YS-D MobileIron incapptic Connect Basic license with support for 10 apps using incapptic Connect, an app lifecycle management solution Subscription License for 1 year with Direct Support. 693468 $15,000.00 MI-INCAPPTIC- APP-D-1YS-D MobileIron incapptic Connect Extension package with 10 apps, using incapptic Connect Subscription License for 1 year with Direct Support. 693567 $15,000.00 Note: Statement of Work required. MobileIron Professional Services - Custom Scope SOW Required The pricing below reflects the monthly access fee. No discounts apply SKU Product Description Notes Price Plan ID Price per Hour MI-PS-SOW- PUF Professional Services - Custom defined scope (e.g. multi-site, certificate integration, health checks, follow-on services) provided by MobileIron Customer Success organization professionals. Billed upfront Rate per hour SOW required Billed Upfront 682954 $250.00 MI-RESIDENT- ANY Resident Services - Resource to assist with the management of MobileIron environment. SOW required. Rate per hour. 3-month period minimum. SOW required 510404 $130.00 Note: Statement of Work required. MobileIron Professional Services - Open Scope The pricing below reflects the monthly access fee discount. No further discounts apply SKU Product Description Notes Price Plan ID Price per Hour MI-PS- HOURS-PUF Professional Services -Custom undefined scope, services provided by MobileIron Customer Success organization professionals. Billed upfront Rate per hour 682955 $250.00 Note: Statement of Work required. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 35 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. doForms A discount has been applied. doForms Licenses and Professional services are not eligible for any further discounts Core Subscription Costs Sku Name Sku Per User Pricing Frequency Cost Monthly Annual 30 Day GDFT30 Per User 30 days $0.00 - Free Trial1 Standard GDFSTD Per User Monthly or 1 yr. $9.95 $99.95 (675956) Advanced GDFADV Per User Monthly or 1 yr. $14.95 $149.95 (675960) Premium GDFPRE Per User Monthly or 1 yr. $19.95 $199.95 (675958) Professional Services – One Time Charges Sku Name Sku Pricing Frequency Price Professional Services GDFPSV One Time Charge per Hour $95.00 (675953) One Time Charges3 The below credits do not expire 1000 Credits GDFCR1 One Time Charge $250.00 (675952) 5000 Credits GDFCR5 One Time Charge $1,000.00 (675954) Note: Core subscription include access to the doForms web portal to build, manage, and view mobile forms. All Subscriptions are per user and can be accessed via web or mobile on iOS or Android devices. Products cannot be mixed. See attached calling plan and feature details for important information about calling plans, features, and product details options. 1. 30 Day Free Trial. Limit 1 30-day trial at no cost per customer profile. 2. Professional Services. Provides custom forms, custom reports, custom PDF templates, integration support, training, product enhancements, design consulting, custom development. 3. Credit. Credits are required for forms completed or sent outside of the doForms mobile app. Credits are used to when forms are sent as links in emails or embedded in documents as hyperlinks for each form submitted. Website forms require a credit for each form submitted. Scheduled reports require a credit each time they are run (distribution is unlimited). Dispatched form links or Fill & Send forms require a credit when sent and submitted. C * doForms Credits do not expire as long as Customer’s subscription remains active* **Should a Business Associate Agreement (BAA) be required, the agreement would be between doForms and the Customer.** Products shown or referenced are provided by doForms Inc. (“doForms”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. doForms can connect to several different systems including cloud based and server based applications. Customer may purchase doForms licenses and services (“doForm Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the doForm Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. doForm Services are manufactured by doForms, Inc. Any license for doForm Services must be obtained directly from doForms either upon purchase or installation of the doForms Services. doForms Services are subject to doForms’ terms and conditions and can be viewed here: https://www.doforms.com/terms-of-use/ Verizon Wireless will direct doForms to fulfill Customer’s doForms Services order. Customer support for doForm Services must be obtained directly from doForms, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to doForms Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate doForms representatives. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 36 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. doForms Service Feature Options Features Standard Advanced Premium Web Portal / Web Browser Client X X X doForms Mobile App X X X Form Builder X X X Reporting X X X Dispatch Portal / Google Maps X X Job Dispatch / Scheduling X X Barcode Scanning / Labeling X X NFC Tag Reading X X Excel Plug-in X X Secure Email / Scheduled Reporting & Dashboard / Editable Document Forwarding/Transport X X Chain of Custody / Manifest Validation X X Web Services X Integration X Description: Premium product includes all of the features of Advanced plus the doForms integration options such the Integration Gateway (aka Sync & Save), Web Services, Dispatch Integration, POD Manifest Integration, Included Interfaces (Database Pack, Microsoft Pack, Utility Pack, QuickBooks, Salesforce.com, Verizon Connect). July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 37 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Knox Customization Knox Customization is a comprehensive set of tools and services that allow businesses to customize and deploy end-to-end mobile solutions. Transform Samsung devices into purpose-built solutions for any industry. *Requires upfront proof of device ownership. One Time Charge $3.00/per license Samsung Knox for Government Samsung Knox Workspace Samsung Knox licenses are not eligible for any further discounts. Knox Workspace is an on-device container that isolates business applications and data from personal ones with government-grade security. Knox Workspace also provides enhanced granular controls over device features to agency IT administrators. Requires an additional MDM/EMM (like Knox Premium) to manage the container. Manage the container by integrating Knox IT policies with your existing MDM solution. Only available for Samsung Devices. https://www.samsungknox.com/en/eula Subscription Monthly (Month to Month) 1 – Year Term (Prepaid) 2 – Y ear Term (Paid in advance) License Fee $2.70 (684455) $32.40 (684466) $64.80 (684464) SKU# MI-OSKPM01GUT2 MI-OSKP101GUT2 MI-OSKP201GUT2 Samsung Knox Configure Customization Knox Customization is a comprehensive set of tools and services that allow businesses to customize and deploy end-to-end mobile solutions. Transform Samsung devices into purpose-built solutions for any industry. *Requires upfront proof of device ownership. https://www.samsungknox.com/en/eula SKU# Description Term Price MI-OVKPS01G Customization Setup One Time Charge $1,499.00/ per license (684452) Samsung Knox Configure (Samsung Devices Only) Knox Configure is a cloud based management tool that allows organizations to remotely configure a large number of Samsung devices and tailor them to meet specific needs. Transform Samsung devices into purpose-built solutions for any industry. Upfront proof of device ownership is required, along with Samsung Knox Software v. 2.8+. There are 3 types of Knox Configure licenses: https://www.samsungknox.com/en/eula SKU# Description Term Price MI-OSKCS11GUT2 KC Setup- 1 Year 1 year (Prepaid) $3.75 (684463) MI-OSKCS21GUT2 KC Setup- 2 Year 2 year (Prepaid) $7.50 (684462) MI-OSKCD11GUT2 KC Dynamic- 1 Year 1 year (Prepaid) $7.50 (684461) MI-OSKCD21GUT2 KC Dynamic- 2 Year 2 year (Prepaid) $15.00 (684460) MI-OSKCD12GUT2 KC-D (per seat ) 1 years 1 year (Prepaid) $9.00 (684456) MI-OSKCD22GUT2 KC-D (per seat ) 2 years 2 year (Prepaid) $18.00 (686452) Knox Manage EMM Knox manage is a cloud-based cross-platform agency mobility management solution combined with an on-device secure container for Samsung devices. Manage devices in the cloud. Compatible with Samsung Android, Android, iOS and windows 10 devices. https://www.samsungknox.com/en/eula SKU# Description Term Price MI-OSKMM10GUT2 Manage Monthly Month – to – Month $1.50 (684459) MI-OSKM110GUT2 Manage- 1 Year 1 year (Prepaid) $18.00 (684458) MI-OSKM210GUT2 Manage- 2 Year 2 year (Prepaid) $36.00 (684457) Knox Quick Start SKU# Description Term Price MI-OVCPK2G Quickstart II One Time Charge $499.00 (684454) July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 38 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. IBM® MaaS360® Enterprise Mobility Management (EMM) A discount has been applied. IBM MaaS360 licenses and services are not eligible for any further discounts. IBM MaaS360 UEM offers a comprehensive, highly secure platform that manages and protects Devices and Things (smartphones, tablets, laptops, desktops,), People and Identity (authentication, authorization, Single Sign On, secure use access), Apps and Content combined with cognitive technology. Enterprise Mobility Suites: Core Products License Type Product SKU Description Monthly Annual Per Device: One (1) license per device Essentials D1P3GLL Essentials Suite per Device $2.25 598456 $27.00 598455 Deluxe D1P3LLL Deluxe Suite per Device $3.75 598457 $45.00 598458 Premiere D1P3RLL Premier Suite per Device $4.69 598459 $56.25 598460 Enterprise D1P3WLL Enterprise Suite per Device $6.75 598461 $81.00 598462 Per User: One (1) license per single user with multiple devices Essentials D1P3ILL Essentials Suite Per User $4.50 598463 $54.00 598464 Deluxe D1P3NLL Deluxe Suite per User $7.50 598465 $90.00 598466 Premiere D1P3TLL Premier Suite per User $9.38 598467 $112.50 598468 Enterprise D1P3YLL Enterprise Suite per User $13.50 598469 $162.00 598470 Notes: • No setup or deployment fee for 50 licenses and up. • All subscriptions are a 1-year term, and customer has the option to pay annually or monthly. • Any reduction in the number of licenses can only be made at the time of renewal for both annual and monthly plans. No proration. • IBM Fast Start Customer Setup is required for less than 50 licenses. IBM® MaaS360® Enterprise Mobility Management: Add-On Products A discount has been applied. IBM MaaS360 licenses and services are not eligible for any further discounts. • These SKUs require an active subscription from the Core Products list (see above). • This SKU must match the core product exactly (i.e., 1:1). Example: If the customer has 100 Essential Core Products then the customer must order 100 Team Viewer add-ons. License Type Product SKU Description Monthly Annual Per Device: One (1) license per device Mobile Threat Management D1AJPLL Mobile Threat Mgmt per Device $0.75 598473 $9.00 598474 Secure Mobile Browser D1AGWLL Secure Mobile Browser per Device $0.75 598953 $9.00 598954 MI-OVCPK3G Quickstart III One Time Charge $1,599.00 (684453) Notes: Customer may purchase Samsung Knox for Enterprise licenses and services (“Knox Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Knox Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Knox Services are manufactured by Samsung Electronics Co., Ltd. (“Samsung”). Any license for Knox Services must be obtained directly from Samsung either upon purchase or installation of the Knox Services. Knox Services are subject to Knox Services’ terms and conditions and can be viewed here: https://www.samsungknox.com/en/eula. Verizon Wireless will direct Knox Services to fulfill Customer’s Knox Services order. Customer support for Knox Services must be obtained directly from Samsung. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Knox Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Knox Services representatives. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 39 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. TeamViewer D0048ZX TeamViewer Remote Support SaaS for IBM MaaS360 per Device $0.75 625453 $9.00 714502 Per User: One (1) license per single user with multiple devices Mobile Threat Management D1AJSLL Mobile Threat Mgmt per User $1.88 599454 $22.50 599455 Secure Mobile Browser D1AGZLL Secure Mobile Browser per User $1.88 598955 $22.50 598956 TeamViewer D0047ZX TeamViewer Remote Support SaaS for IBM MaaS360 per User $1.50 625454 $18.00 714452 Product SKU Description Plan ID Monthly Annual Laptop Location D1AM8LL Laptop Location 598471 $0.38 598472 $4.50 IBM® MaaS360®Enterprise Mobility Management Professional Services IBM MaaS360 EEM Professional Services are not eligible for discounts. Product SKU Plan ID Description One-time Cost IBM Email Setup - One Time Charge D01XLZX 741452 Provides remotely delivered expertise and guidance in setting up and configuring the MaaS360 Email Access Gateway. The IBM consultant will participate in the discussions and setup remotely via WebEx. Through the initial conversation, the consultant will recommend the appropriate scenario to leverage, and also provide recommendations for redundancy and load balancing as needed. The consultant will assist in deploying any of the following scenarios: (1) Email gateway for any access, (2) Email gateway to allow only MaaS360 Secure Mail clients, (3) Email gateway with client authentication using corporate credentials. $730.00 Health Check Success Service D1RTALL 644452 IBM will assess your current deployment against your use cases, future goals, and industry best practices in a 1 day session. Receive a report with a score and recommendations on how to utilize MaaS360 to its full potential. $2,800.00 IBM Fast Start Customer Setup Service D1X6SLL 636958 Fast Start is required for accounts activating less than 50 licenses. Provides set up assistance during a 2-hour phone call with a MaaS360 expert $500.00 EMM 30-Day Trial D1P3TRL 598957 One-Time EMM 30-Day Trial. Customer can trial MaaS360 for 30 days. At the conclusion of the trial (but before the 30 day period ends), customer may convert the account to a paid subscription. Once the order is processed, the number of paid licenses can be provisioned to the account. Note. If the trial expires past the 30 day period customer must contact Verizon. $0.00 Mobility Training Success Service D1RTBLL 644453 A 2 day, curriculum based training workshop to skill up your helpdesk, operations team, and administrators on enterprise mobility and IBM MaaS360. Get hands-on with the product in this course with real world scenarios and demos. $5,700.00 Quick Start Success Service D1RT9LL 644454 Quick Start Services deliver fast and exceptional enterprise mobility implementation guidance to maximize your investment in less than a week. $14,000.00 IBM MaaS360 EMM Core Products Included features are determined by IBM MaaS360 UEM License Type Feature Functionality Included Features by License EMM Essential EMM Deluxe EMM Premier EMM Enterprise Device Management Manage smartphones, tablets & laptops featuring iOS, Android, Windows 10 Mobile, Windows 7, Windows 10 & macOS ✔ ✔ ✔ ✔ July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 40 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. App Management Deploy custom enterprise app catalogs Blacklist, whitelist & require apps ✔ ✔ ✔ ✔ Patch and Update Management Identify & report on missing OS patches Schedule distribution and installation of Windows OS & macOS patches ✔ ✔ ✔ ✔ Identity Management Single sign-on & touch access Conditional access to trusted devices Identity federation with apps ✔ ✔ ✔ ✔ Advisor Improve IT operational efficiency by applying best practices & learning from industry & peer benchmarks ✔ ✔ ✔ ✔ Container App A separate, corporate mobile workplace for iOS, Android & Windows Productivity apps for work in one place ✔ ✔ ✔ ✔ Mobile Expense Management Monitor mobile data usage with real-time alerts Set policies to restrict or limit data & voice roaming ✔ ✔ ✔ ✔ Secure Mobile Email Contain emails, attachments & chat to prevent data leakage Enforce authentication, copy/paste & forwarding restrictions FIPS 140-2 compliant, AES-256 bit encryption for data at res 🗶 ✔ ✔ ✔ Secure Mobile Chat Contain all chat mobile conversations and data Establish quick connections via corporate directory lookup 🗶 ✔ ✔ ✔ OS VPN Leverages the hosted MaaS360 Certificate Authority to issue authentication certs Deployed alongside your corporate VPN solution 🗶 🗶 ✔ ✔ Secure Browser A feature-rich web browser for secure access to intranet sites Define URL filters & security policies based on categories Block known malicious websites 🗶 🗶 ✔ ✔ Gateway for Browser Enable MaaS360 Secure Mobile Browser to access enterprise intranet sites, web apps & network resources Access seamlessly & securely without needing a VPN session on mobile device 🗶 🗶 ✔ ✔ Content Management Enforce authentication, copy/paste & view-only restrictions 🗶 🗶 ✔ ✔ Gateway for Documents Secure access to internal files: e.g., SharePoint & Windows File Share 🗶 🗶 ✔ ✔ App Security Enforce authentication & copy/paste restrictions 🗶 🗶 ✔ ✔ Gateway for Apps Add per app VPN to Application Security to integrate behind-the- firewall data in private apps 🗶 🗶 ✔ ✔ Mobile Document Editor Create, edit & save content in a secure, encrypted container 🗶 🗶 🗶 ✔ Mobile Document Sync Restrict copy/paste & opening in unmanaged apps Store content securely, both in the cloud & on devices 🗶 🗶 🗶 ✔ Mobile Threat Management Detect and analyze mobile malware on compromised devices Automate remediation via near real-time compliance engine Take action on jailbroken/rooted devices over-the-air 🗶 🗶 🗶 ✔ Notes. Customer may purchase IBM MaaS360 software licenses and services (“IBM MaaS360 Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the IBM MaaS360 Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. IBM MaaS360 Services are manufactured by International Business Machines Corporation, Inc. Any license for IBM MaaS360 Services must be obtained directly from IBM MaaS360 either upon purchase or receipt of notification from IBM of access to IBM MaaS360 Services. IBM MaaS360 Services are subject to IBM MaaS360’s terms and conditions and can be viewed here: http://www- 03.ibm.com/software/sla/sladb.nsf/sla/saas. Verizon Wireless will direct IBM MaaS360 to fulfill Customer’s IBM MaaS360 Services order. Customer support for IBM MaaS360 Services must be obtained directly from International Business Machines Corporation, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to IBM MaaS360 Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate IBM MaaS360 representatives. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 41 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Verizon Connect NWF Service Options for State of Florida The Service Options below have been discounted. No additional discounts apply. Service Options Purchase Cost (Monthly Recurring Charge) 5200-GPS Only $17.00 5500-Diagnostics + GPS $19.00 AssetGuard BX Non-Powered Asset Tracking $13.00 Connect $2.95 Customizable Update Rates (“CUR”) 1 Minute $0.00 Customizable Update Rates (“CUR”) 45 Seconds $1.00 Customizable Update Rates (“CUR”) 30 Seconds $2.00 Customizable Update Rates (“CUR”) 15 Seconds $3.00 Satellite $34.95 Data Services $0.00 Notes:. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Additional terms & conditions apply to Verizon Connect NWF Service that are subject to review by end user government agencies. Customizable Update Rates (CUR). Authorized registered user may change a device update rate through the Self Service Portal (SSP) to 60 seconds at no additional cost. Please note, if the device update rate is changed to a 45 (CUR45), 30 (CUR30), or 15 (CUR15) second update rate, an additional charge per device would apply per the CUR list price for the selected rate. Verizon Connect NWF Device/Hardware Options for State of Florida The Devices/Hardware Options below have been discounted. No additional discounts apply. Device/Hardware Options Purchase Cost (One Time Charge) 5200-GPS Only (must be purchased with a Harness from the list below under accessories) $.01 5500-Diagnostics + GPS (must be purchased with a Harness from the list below under accessories) $.01 AssetGuard BX Non-Powered Asset Tracking $150.00 Notes:. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Item Number Accessory Price (One Time Charge) PARTS030 Reinstallation Kit $3.00 PARTS031 Tamper Resistant Zip Ties (100 per pack) $50.00 PARTS032 Combination Antenna A (standard) $30.00 PARTS037 AT-1400 Replacement Battery $45.00 PARTS039 AT-1400 Bracket $20.00 PARTS040 Window-Mount GPS Antenna Module (5500/5200) $35.00 PARTS041 Sensor Input Harness (5500/5200) $10.00 PARTS042 OBD-II Adapter Kit only including Core Connector & 8 Adapters (5500/5200) $20.00 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 42 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. PARTS043 6-pin Heavy Duty Harness (5500/5200) $35.00 PARTS044 9-pin Heavy Duty Harness with Square Flange (5500/5200) $35.00 PARTS045 9-pin Heavy Duty Harness with “D” Mount (5500/5200) $35.00 PARTS069 OBD Harness Extension $10.00 PARTS070 16-Pin Heavy Duty Harness $35.00 PARTS046 Universal Harness (5200) $10.00 PARTS047 Light Duty Harness plus OBD-II Adapter Kit (5500/5200) $35.00 PARTS090 Alternate Power/Ground Adapter (5200/5500) $20.00 PARTS053 Garmin FMI 45 Cable with Traffic for Connect $145.95 PARTS054 Garmin FMI Modified Cable $55.00 PARTS057 Pelican Micro Case for 5200 w/ 15’ Universal Harness $74.95 A-PEM001 PEM Port Expansion Module $140.00 PARTS059 Quick Install Harness $10.00 A-SAT001 Satellite Modem $550.00 PARTSS063 Satellite Antenna $50.00 PARTSS064 Satellite Harness $50.00 KIT-SAT Satellite Kit (includes one modem, antenna & harness) $650.00 PARTS065 Asset Guard BX Replacement Batter (1) $75.00 PARTS066 Asset Guard BX Magnet Mount Kit (set of 4) *See Note $75.00 PARTS095 ID Reader Adapter Install Kit $30.00 PARTS060 Driver ID Reader $15.00 PARTS061 Driver ID Key $3.50 PARTS087 Audible Driver ID Alert $15.00 PARTS071 Bluetooth Extension $0.00 PARTS093 Universal Harness (6100) $10.00 PARTS058 Universal Harness $10.00 PARTS097 5000 9-Pin “D” Mount Harness Type 2 $35.00 PARTS098 5000 9-Pin Square Harness Type 2 $35.00 PARTS111 USM 9-Pin “D” Mount Harness Type 2 Pins F-G $35.00 PARTS112 USM 9-Pin Square Harness Type 2 Pins F-G $35.00 Notes: * Asset Guard BX Magnet Mount Kit includes CalAmp 133561 hardware and lanyard & CalAmp 1M101-MNC25 magnets (set of 4). Item Number Installation Type Pricing (per unit) Notes I-INSTALL-UNIT Base Installation – Plug/Play or 3 Wire $65.00 Base Installation includes 1 Device and 1 Harness I-INSTALL-FMI Add-On to Base Installation (Garmin) $35.00 I-INSTALL-SENSOR Add-On to Base Installation (Sensor) $65.00 Sensor Install is $65.00 PER SENSOR I-INSTALL-AG Add-On to Base Installation (AssetGuard BX) $65.00 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 43 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. I-INSTALL-PMC Add-On to Base Installation (Pelican Micro Case) $35.00 I-INSTALL-PEM Add-On to Base Installation (Port Expansion Module) $35.00 I-INSTALL-SAT Add-On to Base Installation (Satellite) $35.00 I-INSTALL-DID Add-On to Base Installation (Driver ID) $35.00 I-INSTALL –BTE Add-On to Base Installation (Bluetooth) $35.00 I-SWAP-UNIT Device Swap $65.00 I-TRANSFER-UNIT Device Transfer $65.00 I-REMOVAL-UNIT Removal $65.00 Removal of device. I-NOSHOW No Show $75.00 Applies per trip if the installer makes the trip and the designated vehicle is not available so the unit cannot be installed. I-TROUBLESHOOT- UNIT Troubleshoot; Mileage $65.00 Per Trip TRAINING-HALF ½ Day Installation Training $150.00 TRAINING-FULL Full Day Installation Training $300.00 1. DEFINITIONS. In these Terms and Conditions, the following terms, when capitalized, shall have the meaning set forth below: “Customer Website Pages” means the web pages on the Networkfleet Website designated by Networkfleet for use by Customer. "Devices" means the Networkfleet wireless device(s) identified on an accepted order. "Networkfleet Services" means the services ordered hereunder including, but not limited to: (a) collection of diagnostic and/or location information from a Vehicle; (b) any proprietary data feed or elements thereof or any APIs provided by Networkfleet; (c) analysis, delivery and posting of Vehicle information to the Networkfleet Website; (d) notification to Customer and/or a designated third party by e-mail of certain events or Vehicle information; (e) Customer access and usage of Customer Website Pages; and (f) Device installation services. "Networkfleet Website" means the Networkfleet website currently located at www.networkfleet.com. “Network Fleet” is a wholely owned subsidiary of Verizon Communications, Inc, and an affiliate of Cellco Partnership, d/b/a Verizon Wireless which is the “Contractor” under the Verizon Wireless State of Florida Contract DMS-10/11-008C "Service Partners" means the entities that Verizon Wireless works with, from time to time, to provide the Networkfleet Services, including, but not limited to, installers, website operators, mapping data providers and licensors. "Vehicle" means any vehicle equipment equipped with a Device and owned or under the control of Customer. 2. Verizon Connect NWF LICENSE. (a) During the time that Customer is entitled to receive Verizon Connect NWF Services hereunder, the Customer shall have a non- exclusive, non-transferable license to (i) use the Verizon Connect NWF Services in the United States and such other countries as may be approved by Verizon Wireless in writing, (ii) access and use the Customer Website Pages, and (iii) use the firmware and software included in the Devices, solely for use in connection with July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 44 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. the VerizonConnect NWF Services, and as provided in these Terms and Conditions. Redistribution or resale of this information by the Customer is prohibited without prior written consent. (b) Verizon Connect NWF Data Services, if applicable, are subject to the then current “VCN Data Services Use Policy and Procedure” which is located at https://static.verizonconnect.com/networkfleet/Data_Services_Use_Policy.pdf as it may be updated from time to time. 3. INSTALLATION SERVICES. If Verizon Wireless accepts an order for Device installation services, such services may be performed by Service Partners who will install the Device at a mutually agreed location, in accordance with Verizon Connect NWF’s Installation Policy, located at located at https://static.verizonconnect.com/networkfleet/Installation_Policy.pdf , as it may be amended from time to time, which is available at the Verizon Connect NWF Website. The parties will use reasonable efforts to schedule and complete the installation during normal working hours within thirty (30) calendar days of the date Verizon Wireless accepts the order for installation services was accepted. Before proceeding with any installation that involves more work than is standard and customary, Verizon Wireless will advise Customer that Customer’s needs exceed standard, customary work and will obtain Customer’s approval for the additional fees involved for such installation. Customer acknowledges and agrees that installation of the Device may involve drilling holes, rewiring and other similar alterations to the Vehicle and that Verizon Wireless is not obligated to restore the Vehicle after removal of the Device. 4. CUSTOMER OBLIGATIONS. Customer shall limit its use of the Devices, Verizon Connect NWF Services, Verizon Connect NWF Website, and Customer Website Pages to their intended purposes and shall comply, and cause its employees and agents to comply with all applicable laws and regulations and with Verizon Connect NWF's Website Acceptable Use Policy, Privacy Policy and all other policies that Verizon Connect NWF may establish from time to time, which are, or will be available, on the Verizon Connect NWF Website. Customer shall inform its drivers of Vehicles that such Vehicle has been enabled for Verizon Connect NWF Services and that the Verizon Connect NWF Services include the collection of data points associated with the Vehicle’s location and manner of operation. 5. LIMITED WARRANTY. (a) Verizon Wireless warrants to Customer that a Device purchased hereunder (other than an Asset Tracker device) will be free from defects in material and workmanship that prevent the Device from functioning in accordance with its specifications for the entire period of your right to use such Device pursuant to the terms hereof. “Customer shall benefit from any manufacturer warranty for the Device(s), (b) Verizon Wireless warrants to Customer that an Asset Tracker device which has been purchased new from Verizon Connect NWF by Customer, will be free from defects in material and workmanship that prevent it from functioning in accordance with its specifications for a period of three (3) years from initial activation, excluding the battery. (c) Verizon Wireless warrants to Customer that all accessories that are purchased new from Verizon Connect NWF by Customer will be free from defects in material and workmanship that prevent them from functioning in accordance with their specifications for a period of one (1) year from the date of shipment, (d) Verizon Wireless warrants to Customer that installation services will be free from defects in workmanship for a period of one (1) year from completion of any such installation services (unless Customer has purchased an extended installation warranty). Verizon Wireless warrants that extended warranty installation services will be free from defects in workmanship for a period of one (1) year following completion of such services. The period may be extended through the same period of time as the Customer has continuously paid for such extended warranty installation service. (e) Warranty claims must be made by notifying Verizon Wireless in writing promptly after Customer learns of the facts supporting a warranty claim, as specified in Verizon Connect NWF’s then-current applicable warranty policy. The warranty policy can be found at https://static.verizonconnect.com/networkfleet/Limited_Lifetime_Warranty_Policy_Direct_VAR.pdf Verizon Wireless will, at its discretion, either repair or replace any non-complying Device with a Device of equivalent functionality, and if applicable, remedy any defects in installation of the Device. (f) THE REMEDIES IN THIS SECTION ARE THE SOLE OBLIGATIONS AND REMEDY FOR BREACH OF ANY WARRANTY. 6. EXCLUSIONS. The Limited does not cover repair, replacement or correction of any defect, damage or malfunctions caused by: (i) failure to properly install the Devices as described in the Verizon Connect NWF installation guides (if installation is not performed by Verizon Connect NWF); (ii) accident, negligence, theft, vandalism, operator error, misuse or acts of Nature; (iii) failure of the facilities Customer uses to access the Verizon Connect NWF Website or to conform to Verizon Connect NWF specifications; (iv) modifications, attachments, repairs or unauthorized parts replacements performed by Customer or any third party not authorized by Verizon Connect NWF; or (v) use by Customer of hardware or software not provided or approved by Verizon Connect NWF. Customer will be responsible for the cost of Support Services provided by Verizon Connect NWF caused by any of the foregoing. 7. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 5, VERIZON WIRELESS MAKES NO WARRANTY OR GUARANTEE OF ANY KIND WITH RESPECT TO THE DEVICES AND THE VERIZON CONNECT NWF SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VERIZON WIRELESS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. VERIZON WIRELESS DOES NOT WARRANT THAT THE RECEIPT OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM THE DEVICES WILL BE AVAILABLE AT ALL TIMES, AT ALL GEOGRAPHIC LOCATIONS, UNINTERRUPTED OR ERROR-FREE, OR THAT THE TRANSMISSION OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM VERIZON CONNECT NWF TO CUSTOMER OR TO THE CUSTOMER WEBSITE PAGES WILL ALWAYS BE ACCURATE, TIMELY OR COMPLETE. 8. LIMITATION OF LIABILITY. (a) NEITHER PARTY WILL BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF THAT PARTY IS INFORMED THAT THOSE DAMAGES MAY OCCUR. VERIZON WIRELESS’ CUMULATIVE LIABILITY UNDER ANY July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 45 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. LEGAL THEORY SHALL NOT EXCEED THE AMOUNT PAID TO VERIZON WIRELESS. (b) WITHOUT LIMITING THE FOREGOING, VERIZON WIRELESS AND THE SERVICE PARTNERS ARE NOT RESPONSIBLE FOR LIABILITIES OF ANY KIND RESULTING FROM DELAYS IN DELIVERY, INSTALLATION OR PROVIDING VERIZONCONNECT NWF SERVICES OR OTHER SERVICES, REGARDLESS OF THE CAUSE OF THE DELAY. CUSTOMER UNDERSTANDS AND AGREES THAT VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM AN ALLEGED OR ACTUAL LACK OF SECURITY RELATING TO CUSTOMER'S USE OF THE VERIZON CONNECT NWF SERVICES. (c) CUSTOMER UNDERSTANDS AND AGREES THAT: (i) THE DEVICE IS A WIRELESS DEVICE AND THAT WIRELESS COMMUNICATIONS NETWORKS ARE USED TO CONNECT THE DEVICES WITH VERIZON CONNECT NWFS DATA CENTER AND BY USING GPS (GLOBAL POSITIONING SYSTEM) TO DETERMINE A VEHICLE’S LOCATION; (ii) THE VERIZON CONNECT NWF SERVICES WILL NOT OPERATE UNLESS A VEHICLE IS IN AN AREA THAT HAS ADEQUATE WIRELESS COMMUNICATIONS COVERAGE AND, EVEN IF A VEHICLE IS IN SUCH AREA, THE VERIZON CONNECT NWF SERVICE IS SUBJECT TO WIRELESS SERVICE NETWORK AND TRANSMISSION LIMITATIONS AND MAY BE ADVERSELY AFFECTED BY TERRAIN, SIGNAL STRENGTH, WEATHER AND ATMOSPHERIC CONDITIONS, OR OTHER THINGS THAT VERIZON WIRELESS DO NOT CONTROL; AND (iii) INFORMATION ABOUT A VEHICLE’S LOCATION WILL NOT BE AVAILABLE UNLESS THE DEVICE IN THE VEHICLE IS ABLE TO RECEIVE GPS SIGNALS. 9. PROPRIETARY RIGHTS. Customer acknowledges and agrees that the Devices, the Verizon Connect NWF Service and the Verizon Connect NWF Website may include patent, copyright, trademark, service mark, trade secrets, or other intellectual property rights (collectively “Proprietary Rights”) of Verizon Connect NWF, its affiliates or the Service Partners (including, with respect to the Verizon Connect NWF Website, materials that may be proprietary to Service Partners and suppliers, and that Verizon Connect NWF, its affiliates, including Verizon Wireless and/or the Service Partners retain title to and ownership of those Proprietary Rights and any and all improvements, modifications, fixes or enhancements made by or for Verizon Connect NWF, its affiliates and/or the Service Partners to the Devices, the Verizon Connect NWF Service or the Verizon Connect NWF Website and grant such Customers a limited license for purposes of utilizing the services for the purposed outlined in this agreement. Customer will not copy, modify, reverse-engineer, disassemble or decompile any software or firmware included in any Device or the Verizon Connect NWF Website or otherwise provided to Customer by or on behalf of Verizon Connect NWF, and will not disclose such software or provide access to the Devices, such software or any Verizon Connect NWF Services to any third party for such a purpose. Customer agrees that with respect to the Verizon Connect NWF Services, it shall not, nor shall it permit any third party to (a) assign, transfer, lease, rent, sell, distribute or import such Verizon Connect NWF Services to any third party; (b) except with the express written consent of Verizon Wireless, combine, embed or incorporate the Verizon Connect NWF Services into any other product or service other than any Customer-owned or developed interface for purposes of receiving the data feed delivered from the Verizon Connect NWF Devices; (c) reverse engineer, translate, convert, decompile the Verizon Connect NWF Services; (d) remove or alter any proprietary notices in the Verizon Connect NWF Services;(e) use the Verizon Connect NWF Services in connection with the transmission, sale, license, or delivery of any infringing, defamatory, offensive, or illegal products, services, or materials; (f) use the Verizon Connect NWF Services in any manner that threatens the integrity, performance, or availability of the Verizon Connect NWF Service; or (g) use the Verizon Connect NWF Service in any manner that violates local, state or federal laws, regulations or orders. 10. MODIFICATIONS; WEBSITE MAINTENANCE. Verizon Connect NWF may alter or modify all or part of the Devices, the Verizon Connect NWF Services or the Verizon Connect NWF Website from time to time; provided such changes do not materially adversely affect Customer's use of the Verizon Connect NWF Services or Verizon Connect NWF Website. Subject to the foregoing, such changes may include, without limitation, the addition or withdrawal of features, information, products, services, software or changes in instructions. Verizon Connect NWF reserves the right to perform scheduled maintenance for the Verizon Connect NWF Services and Verizon Connect NWF Website from time to time. This may include application and database maintenance as well as general website maintenance and may or may not involve Verizon Connect NWF Website and Verizon Connect NWF Services unavailability. 12. EXPORT CONTROL. Customer understands and agrees that: (i) the software used in connection with the Service is controlled by US export control laws; (ii) further transfer or export of the software may be subject to US export control laws or similar laws of other countries; (iii) Customer will abide by such laws; and (iv) Customer will not re-export or divert the software to a country or activity in contravention of U.S. law. Customer represents and warrant that: (i) Customer is not now located in, does not maintain an office or residence in, is not a citizen of, nor does Customer intend to travel to (without agreeing to follow any specific federal regulatory parameters on such travel), any of the following countries: Cuba, Iran, North Korea, Sudan, Syria, or other locations where the United States or other governments may have restrictions; and (ii) Customer is not, nor does Customer anticipate being, listed on any U.S. Government, United Nations or other country’s prohibited parties list (including, but not limited to the U.S. Department of Commerce Denied Persons List or Entity List and the U.S. Treasury Department's Specially Designated Nationals, Terrorists or Narcotics Traffickers List). 13. OWNERSHIP AND ACCEPTANCE. Title transfer and acceptance of products and services occur upon shipment or provision of service. 14. GENERAL. (a) No amendment, change, modification or waiver to any provision of any accepted order or these Terms and Conditions will be binding unless signed by an authorized representative of each party. (b) The parties' respective rights and obligations under Sections 7. DISCLAIMER OF WARRANTIES, 9. PROPRIETARY RIGHTS, and 11. DATA survive termination of an order. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 46 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. One Talk Solution: Government Subscribers Only The plans/features below reflect any applicable discount. No additional discounts apply. One Talk is a mobile first business telephone system that combines Smartphones and Desk phones (standard and 4G) capabilities into a fully integrated office solution providing a single telephone number (“Mobile Data Number/MDN”) with the same type of advanced calling and messaging features. Desk Phone/Mobile Client (App) Price Plan Type Line Level Plans (e.g. Flexible Business Plans, Custom Flexible Business Plans, Nationwide) Account Level Plans (e.g. Verizon Plans, More Everything) One Talk Primary MDN Monthly Access Monthly Access One Talk Price Plan (100 MB Data) $10.00 (99116) $0.00 (the new Verizon Plans) One Talk Feature $15.00 $15.00 One Talk Line Access Charge N/A $10.00 Auto Receptionist (AR) and Hunt Group (HG) Price Plan Type Line Level Plans (e.g. Flexible Business Plans, Custom Flexible Business Plans, Nationwide) Account Level Plans (e.g. Verizon Plans, More Everything) One Talk Primary MDN Monthly Access Monthly Access One Talk AR Price Plan (100 MB Data) $10.00 (99117) $0.00 One Talk AR Feature $10.00 One Talk AR Line Access Charge N/A One Talk HG Price Plan (100 MB Data) $0.00 (16450) $0.00 One Talk HG Feature One Talk HG Line Access Charge N/A One Talk Side View (Smartphone, One Talk Dialers, and Mobile Client Apps) Only)3 Business App Integrations One Talk Basic Integrations3 provides access to the Google Workspace/Microsoft 365 apps Contacts, Email, Calendar, and productivity suite. This feature is included with One Talk Smartphone, One Talk Dialers, and Mobile Client App activations One Talk Basic Integrations $0.00 (SPO 1922) Optional Features One Talk Premium Visual Voicemail for Android Smartphone $2.99 One Talk Premium Visual Voicemail for Desk Phone & Mobile App July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 47 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. One Talk Voicemail To Text for iOS Smartphones One Talk Caller Name ID Additional Devices per MDN1 Standard One Talk Desk Phones: For MDN’s activated on a Smartphone, Standard Desk Phone or, Mobile App, a maximum of up to eight (8) additional devices can be shared with the MDN as follows: one (1) Smartphone, up to two (2) standard One Talk desk phones and up to five (5) mobile Apps. Additional Device Pricing Smartphone Device One Talk Standard Desk Phone Mobile Client (App)2 (Includes Smartphones and Tablets) Additional devices (endpoint) incur a $10.00 monthly access $0.00 for additional devices (excluding Smartphone devices with One Talk Dialers) $0.00 for additional devices (excluding Smartphone devices with One Talk Dialers) Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network. One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls originated from a Smartphone, or Mobile drop if either party leaves Verizon 4G and/or Wi-FI coverage. When outside of the 4G coverage area and without 4G or WiFi service, the Smartphone device operates as a standard device (1X calling) with standard voice and SMS messaging capabilities with no One Talk features available to the user. For the Service to work on wireless devices, Customer must select the line on your agency’s profile to which you wish to add the One Talk feature. 1Each One Talk phone number can be shared between devices with the following limits: Up to five smartphones and/or tablets using the One Talk Mobile App or Microsoft® Windows® and/or Apple® Mac® computers using the One Talk Desktop App, two standard desk phones and a single smartphone using One Talk. You may only make voice and/or video calls with up to three (3) devices per One Talk phone number at the same time. 2The Mobile App can be used in eligible devices (includes devices from other carriers); Smartphones (without One Talk Dialers (Basic, Enhanced, and Native)), wireless and WiFi tablets. The Desktop app can be used in Windows PCs and Mac OS devices, limit five (5) total per MDN (including primary device. Installing the One Talk Mobile App consumes an estimated 30MB of data, the Desktop App consumes approximately 110MB of data. 3All Google Workspace business plans are supported, however, Gmail is not supported; and all Microsoft 365 personal and business plans are supported. The Service is not compatible with all price plans and desk phones are not available under all contracts. Check with your sales representative for plan compatibility with the Service and the availability of desk phones under the Contract. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This One Talk Connected desk phone is not compatible with Private Network Traffic Management (PNTM) or Private Network. For additional information regarding One Talk please visit: https://www.verizon.com/business/products/voice-collaboration/unified- communications/one-talk/ 4G Business Unlimited One Talk Plans Government Subscribers Only These plans are NOT eligible for monthly access fee discounts. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 48 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Auto Receptionist Monthly Access Fee $10.00 (99319) Voice Minutes Allowance Unlimited Data Allowance1 Unlimited Mobile Client (App)/Standard One Talk Desk Phone Monthly Access Fee $10.00 (99320) Voice Minutes Allowance Unlimited Data Allowance1 Unlimited SMS (Text) Domestic Messaging Unlimited (73503) One Talk Side View (Smartphone, One Talk Dialers, and Mobile Client Apps) Only)5 Business App Integrations One Talk Basic Integrations5 provides access to the Google Workspace/Microsoft 365 apps Contacts, Email, Calendar, and productivity suite. This feature is included with One Talk Smartphone, One Talk Dialers, and Mobile Client App activations One Talk Basic Integrations $0.00 (SPO 1922) Additional Devices per MDN3 Standard One Talk Desk Phones: For MDN’s activated on a Smartphone, Standard Desk Phone or, Mobile Client, a maximum of up to eight (8) additional devices can be shared with the MDN as follows: one (1) Smartphone, up to two (2) standard One Talk desk phones and up to five (5) mobile clients. One Talk Connected 4G Desk Phones: For MDN’s activated on a One Talk Connected desk phone, a maximum of up to seven (7) additional devices can be shared with the MDN as follows: one (1) One Talk Connected desk phone, one (1) additional One Talk standard desk phone and up to five (5) mobile clients Additional Device Pricing Smartphone Device One Talk Standard Desk Phone Mobile Client (App)4 (Includes Smartphones and Tablets) Additional devices (endpoint) incur a $10.00 monthly access $0.00 for additional devices (excluding Smartphone devices with One Talk Dialers) $0.00 for additional devices (excluding Smartphone devices with One Talk Dialers) Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network. One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls originated from a One Talk Connected desk phone drop if either party leaves Verizon 4G coverage. When outside of the 4G coverage area devices will only operate over Wi-Fi or LAN with standard voice and SMS messaging capabilities and all One Talk features available to the user. One Talk Connected desk phones will operate over LAN when no 4G service is available. For the Service to work on wireless devices, Customer must select the line on your agency’s profile to which you wish to add the One Talk feature. 3Each One Talk phone number can be shared between devices with the following limits: (a) up to five smartphones and/or tablets using the One Talk Mobile App or Microsoft® Windows® and/or Apple® Mac® computers using the One Talk Desktop App, a single LTE Desk phone and a single standard desk phone or (b) up to five smartphones and/or tablets using the One Talk Mobile App or Microsoft® Windows® and/or Apple® Mac® computers using the One Talk Desktop App, two standard desk phones and a single smartphone using One Talk. 4The Mobile App can be used in eligible devices (includes devices from other carriers); July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 49 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Smartphones (without One Talk Dialers (Basic, Enhanced, and Native)), wireless and WiFi tablets. The Desktop app can be used in Windows PCs and Mac OS devices, limit five (5) total per MDN (including primary device. Installing the One Talk Mobile App consumes an estimated 30MB of data, the Desktop App consumes approximately 110MB of data. 5All Google Workspace business plans are supported, however, Gmail is not supported; and all Microsoft 365 personal and business plans are supported. The Service is not compatible with all price plans and desk phones are not available under all contracts. Check with your sales representative for plan compatibility with the Service and the availability of desk phones under the Contract. 1After 22 GB of data usage on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global- capable device. For additional information regarding One Talk please visit https://www.verizonwireless.com/business/products/voice-collaboration/unified-communications/one-talk/ This is a current retail plan and is subject to change or be discontinued without notice to the customer. Business Unlimited One Talk Plans is not compatible with Private Network Traffic Management (PNTM) or Private Network. One Talk Call Queue Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $25.00 $45.00 Calls in Queue 10 calls held in queue 25 calls held in queue Monthly Call Queue Agent Feature $1.00 per line/per month* July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 50 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network. One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls drop if either party leaves Verizon 4G LTE coverage. When outside of the 4G LTE coverage area and without 3G or WiFi service, the device operates as a standard device (1X calling) with standard voice and SMS messaging capabilities with no One Talk features available to the user. 1One (1) additional Desk Phone can be added as an additional device per MDN. 2Mobile Client (App) eligible devices (includes devices from other carriers); Smartphones (without One Talk Dialers), wireless and WiFi tablets; limit five (5) total per MDN (including primary device. Installing the One Talk Mobile App consumes an estimated 30MB of data, the Desktop App consumes approximately 110MB of data. 1. Call queue has a maximum limit of 40 agents per call queue setup. 2. Dial MDN direct or be routed through Auto Receptionist ... One Talk Messaging for Hunt Group This feature is not eligible for further discounts Monthly Access Fee $9.99 (88212) Hunt Group Recipients Up to 20 maximum per line SMS/MMS Unlimited1 Included Note: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network. One Talk service is applied to the Verizon MDN and Hunt Group delivers one or more One Talk Note: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network. One Talk service is applied to the Verizon MDN and Hunt Group delivers one or more One Talk One Talk Connected 4G Desk Phone Plans Government Subscribers Only These plans are NOT eligible for monthly access fee discounts. Plan Monthly Access Voice Minutes Allowance Data Allowance Data Overage 47598 – Flexible Business LTE Desk Phone Unlimited Talk and Text $10.00 Unlimited 500 MB (Share) $10.00/GB 48043 – Nationwide for Business LTE Desk Phone Unlimited Talk and Text phone numbers to provide specialized support to customers. Mobile devices associated with the One Talk App can send and receive text messages to Hunt Groups. 1One Talk SMS is only available on the Mobile Client (App). *Messaging for Hunt Groups can support having simultaneous call sequence – once a customer sends out an SMS it will be sent to all the Messaging for Hunt Group members* For additional information regarding One Talk please visit: https://www.verizon.com/business/products/voice-collaboration/unified- communications/one-talk/ July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 51 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 48083 - One Talk LTE Desk Phone Unlimited Talk and Text 500 MB 48084 - Business Unlimited LTE Desk Phone $10.00 Unlimited Unlimited1 Auto Receptionist (AR) and Hunt Group (HG) One Talk Primary MDN Monthly Access Line Level Plans Account Level Plans One Talk Auto Receptionist Feature $10.00 $0.00 One Talk Auto Receptionist Line Access Charge N/A One Talk Hunt Group Feature $0.00 One Talk Hunt Group Line Access Charge N/A Optional Features One Talk Premium Visual Voicemail for Android Smartphone $2.99 One Talk Premium Visual Voicemail for Desk Phone & Mobile Client (App) One Talk Voicemail To Text for iOS Smartphones One Talk Caller Name ID Additional Devices per MDN1 For MDN’s activated on a One Talk Connected desk phone, a maximum of up to seven (7) additional devices can be shared with the MDN as follows: one (1) One Talk Connected desk phone, one (1) additional One Talk standard desk phone and up to five (5) Mobile Clients (Apps). *Current One Talk customers adding a One Talk Connected desk phone must change to this configuration. One Talk Standard Desk Phone Mobile Client (App)2 (Includes Smartphones and Tablets) $0.00 for additional devices (excluding Smartphone devices with One Talk Dialers) $0.00 for additional devices (excluding Smartphone devices with One Talk Dialers) Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network. Only One Talk Connected desk phone devices can be activated on this plan. One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls originated from a One Talk Connected 4G desk phone drop if either party leaves Verizon 4G coverage. When outside of the 4G coverage area devices will only operate over Wi-Fi or LAN with standard voice and SMS messaging capabilities and all One Talk features available to the user. One Talk Connected desk phones will operate over LAN when no 4G service is available For the Service to work on wireless devices, Customer must select the line on your agency’s profile to which you wish to add the One Talk feature. 1Each One Talk phone number can be shared between devices with the following limits: 1Up to five smartphones and/or tablets using the One Talk Mobile App or Microsoft® Windows® and/or Apple® Mac® computers using the One Talk Desktop App, a single LTE Desk phone and a single standard desk phone. You may only make voice and/or video calls with up to three (3) devices per One Talk phone number at the same time. 2The Mobile App can be used in eligible devices (includes devices from other carriers); Smartphones (without One Talk Dialers (Basic, Enhanced, and Native)), wireless and WiFi tablets. The Desktop app can be used in Windows PCs and Mac OS devices, limit five (5) total per MDN (including primary device. Installing the One Talk Mobile App consumes an estimated 30MB of data, the Desktop App consumes approximately 110MB of data. The Service is not compatible with all price plans and desk phones are not available under all contracts. Check with your sales representative for plan compatibility with the Service and the availability of desk phones under the Contract. 1After 22 GB of data usage on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device This is a current retail plan and is subject to change or be discontinued without notice to the customer. This One Talk Connected desk phone is not compatible with Private Network Traffic Management (PNTM) or Private Network. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 52 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. For additional information regarding One Talk please visit:https://www.verizon.com/business/products/voice- collaboration/unified- communications/one-talk/ One Talk from Verizon, together with its related devices, software and applications ("Service" or “One Talk”), is a commercially available business telephone solution that brings together the functions of office phones and mobile devices (smartphones and tablets) into a unified system, with all devices sharing the same communication features. (See https://www.verizonwireless.com/support/one-talk- features/ for a listing of features currently available with the Service.) The following terms of service apply to the One Talk Service. “Customer” means the eligible entity purchasing the One Talk service under the Contract along with any Customer end users using the Service. Customer Agreement. Customer’s use of the Service is subject to all Contract terms. This applies regardless of whether the end user device is on the Customer’s account or paid for by the end user (e.g. a Bring Your Own Device arrangement between Customer and end user). How the Service Works. For the Service to work on wireless devices, Customer must select the line on your agency’s profile to which you wish to add the One Talk feature. Each One Talk phone number can be shared between devices with the following limits: (a) up to five smartphones and/or tablets using the One Talk Mobile App or Microsoft® Windows® and/or Apple® Mac® computers using the One Talk Desktop App, a single LTE Desk phone and a single standard desk phone or (b) up to five smartphones and/or tablets using the OneTalk Mobile App or Microsoft® Windows® and/or Apple® Mac® computers using the One Talk Desktop App, two standard desk phones and a single smartphone using One Talk. You may only make voice and/or video calls with up to three (3) devices per One Talk phone number at the same time. The Service is not compatible with all price plans and desk phones are not available under all contracts. Check with your sales representative for plan compatibility with the Service and the availability of desk phones under the Contract. Customer is solely responsible for managing its end user access to the One Talk Service, management of end user devices and management of information transmitted via the Service. Addition of devices and associated Service features is managed and administered by the Customer through Verizon Wireless’ web portal. A. One Talk Components One Talk Dialers. If available, the One Talk Dialers (Basic, Enhanced, and Native) add various business features to a compatible device’s native dialer, which on a compatible smartphones (see https://www.verizonwireless.com/support/compatible-one-talk-devices/ for a current list of supported devices.) With One Talk in Dialer mode, Customer’s One Talk phone number will be the same as its Verizon Wireless phone number. Customer can obtain access to One Talk features by dialing numeric codes. Other devices that you select will share the same One Talk phone number. One Talk Mobile App. The One Talk Mobile App is available for smartphone and tablets either from the Google PlayTM Store for devices with AndroidTM 6.0 or higher or from the Apple® App Store for devices with iOS 10.0 or higher. To use the Service, Customer must add a One Talk phone number to the Mobile App and end users must use the Mobile App to make voice and video calls and to send and receive messages. You can also obtain access to One Talk features through the Mobile App. With the Mobile App, the device will have two phone numbers – one for its original native dialer (if available), and the other for the One Talk number. Other associated devices will share the same One Talk number. Users may install the One Talk Mobile App on a compatible device, including devices receiving service from other carriers. In such circumstances, One Talk phone numbers must be added to their devices, and the users will be Verizon Wireless subscribers for purposes of the Service only, even if they continue to use a different carrier for their original mobile telephone numbers. In order to use messaging through the One Talk Mobile App, the customer also must add the Message + App. Message+ App. The Message+ App provides an integrated and customized messaging experience across an end user’s mobile phone, tablet, PC, and other devices, and an integrated calling experience across a user’s mobile phone and tablet. (Note that integrated calling is not part of the One Talk Service.) An end user can also send group, location and other multimedia messages (“MMS”) in addition to traditional text messages. The Message+ App includes an Integrated Messaging feature that lets users send and receive text and multimedia messages on an end user’s smartphone, tablet, computer or the web using a user’s Verizon One Talk mobile telephone number. The service syncs up to 90 days of messages across an end user’s devices. One Talk Desk Phones. Each One Talk Desk Phone is a device that must be approved by and purchased from Verizon Wireless. At your location, you will need separate AC power and connectivity (e.g., through cellular service, broadband service, Ethernet or Wi-Fi). Check with your Verizon Wireless sales representative for the availability of desk phones under the Contract. Auto Receptionist: Hunt Group. In order to utilize either of these features, Customer must activate a new Verizon Wireless line or port in a line from another carrier. The settings for the line must be configured using the One Talk section of the My Business web portal. B. Charges For each One Talk line, you will be charged a monthly recurring fee for the Service, in addition to the charges for data, voice, and messaging based on your service plan. Charges for international use may apply. You may be assessed additional 911 surcharges if required by law, for up to a maximum of three devices on each mobile phone number during the applicable billing cycle. One TalkSM and Message+ from Verizon - Government Terms of Service July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 53 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Desk Phones. Voice and video calls to and from One Talk desk phones will consume data on your existing broadband, cellular, or Wi-Fi connection. The following applies if you use the VZW network to connect to the Service: One Talk Dialers (Basic, Enhanced, and Native). Adding the One Talk feature to a smartphone does not consume any data. If you have a device that supports video calling, the voice portion will be billed as minutes of use and the video portion will be billed as data. Voice calls will be billed as minutes of use only. One Talk Mobile App. Your download of the One Talk Mobile App will consume approximately 30 MB of data. Your use of the Service (including your download of the One Talk Mobile App) will be billed as data. One Talk Desktop App. Your download of the One Talk Desktop App will consume approximately 110 MB of data. Voice and video calls to and from the One Talk Desktop App will consume data on your existing broadband connection. Desk Phones. Voice and video calls to and from One Talk desk phones will consume data on your existing broadband connection. Auto Receptionist; Hunt Group. You will be charged a monthly recurring fee for each Auto Receptionist and Hunt Group line in your company’s profile. Integrated Calling Charges (Message+). Integrated Calling does not have a separate monthly service fee, but data usage charges will be incurred in accordance with Customer’s service plan. If a call is transferred among connected devices, each transfer will be billed as a separate call. Also, depending on the service address, Customer may be assessed an additional 911 charge if required by law. Any call made from a tablet to a U.S. number will be treated as a domestic call, no matter where the call originates. Any call made from a tablet to a non-U.S. number will be treated as an international long distance call that originates in the U.S., which is subject to U.S. taxes, fees and Verizon surcharges, no matter where the call actually originates. These calls will be billed in accordance with Customer’s international calling plan and/or international Contract rates. Emergency 911 Calls. End users can make a 911 call over a Wi-Fi connection when using the Service, but whenever possible, end users should avoid doing so because 911 calls over a WiFi connection will not work if there is a failure of your broadband connection or electrical power, or if the 911 system doesn’t recognize the address. In addition, when using a One Talk desk phone, voice functionality (including the ability to make and receive 911 calls) will not be available during a power outage, connection failure or other service disruption. Before any desk phone can be activated or the Service can be activated on any device, Customer must enter the U.S. address where Customer wants emergency services to be sent if end users call 911. It is not necessary to use the same address for all devices. It is very important that Customer updates its 911 address whenever Customer changes its location for any of these devices because this is the location that will be given to emergency services when end users dial 911. End users can go to their mobile device’s Settings and change their 911 address at any time. Customer can change the 911 address for a desk phone on the One Talk section of the My Business web portal. Note: With a device using the One Talk Mobile App or the One Talk Desktop app, emergency services will use the 911 address you entered only if you use Wi-Fi to make the 911 call; otherwise, your device's built-in capabilities will provide the location of your device. Integrated Messaging Text Message Feature. To send and receive SMS messages, Mobile devices associated with either One Talk Basic Dialer (if available) or One Talk Mobile App must download the Message+ App to the device. The Integrated Messaging functionality of Message+ enables you to synchronize messages across multiple devices, including smartphones, tablets and the web. Text messages sent and received while using the Service are separate from the native texting app (dual numbers) and are only temporarily retained on the One Talk message platform in the cloud. End users with access to the Service on a Smartphone or the Mobile Client can retrieve/download any text message sent or received using the Service. HIPAA. Integrated Messaging is not designed for secure transmission or storage of personal healthcare information. Therefore, Customer agrees not to use Service to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively “HIPAA”). Covered Entities and Business Associates (as defined by HIPAA) will not use Integrated Messaging to store or transmit PHI. Customers that do not want its end users to save messages to the cloud (including all Covered Entities and Business Associates, as defined by HIPAA), must have an authorized representative block Integrated Messaging. For further information, go to https://web.vma.vzw.com/BusinessProduct. To learn more about HIPAA, go to: http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html. Third Party Products A. General. If Customer uses any third party products or applications with One Talk, you authorize us to share information with third parties that is necessary for these services to operate. Some information from those third party products or applications may be transmitted into your account with us if you authorize such transmissions (Third Party Account Information) and any such Third Party Account Information transmitted to our applications or services will then be covered by our Privacy Policy. You may opt not to disclose such information to us from third party products or applications, but keep in mind some information may be needed in order for you to take advantage of some or all of the applications' or products' intended features. B. Google Services. When you provide Google Account credentials to sign into Google services or applications, Verizon will not use any Third Party Account Information in any way except to present it to the user. VZW will retain the minimal amount of information necessary in log files for 30 days to troubleshoot any reported issues with the application. Verizon will not have access to any email content. Use or transfer of any Third Party Account Information received from Google accounts will adhere to the Google API Services User Data Policy, including Limited Use Requirements. C. Disclaimer. With respect to all third party products and applications, you agree that: (1) We disclaim all warranties, express or implied, (2) We are not responsible and shall have no liability for such products or applications, and (3) you are solely responsible and liable for your use of such products and applications. Service Limitations. The Service is not compatible with fax machines, credit card machines or certain security systems. Your Verizon Wireless representative July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 54 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. can suggest other possible solutions for some of these functions. Please check with your provider to confirm the compatibility requirements of your security system. Important Service Disclosures. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SERVICE IS IMPLEMENTED WITHOUT SPECIFIC CONTROLS THAT MAY GENERALLY BE REQUIRED OR CUSTOMARY FOR CUSTOMERS IN ANY PARTICULAR INDUSTRY AND ARE NOT DESIGNED TO SATISFY ANY SPECIFIC LEGAL OBLIGATIONS. CUSTOMER IS SOLELY RESPONSIBLE FOR DETERMINING THAT THE SERVICE SATISFIES ANY LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS CUSTOMER MAY HAVE. CUSTOMER AGREES TO USE THE SERVICES IN ACCORDANCE WITH ALL APPLICABLE LAWS AND NOT TO USE THE SERVICES IN ANY MANNER THAT MAY IMPOSE LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS ON VERIZON WIRELESS, OTHER THAN THOSE WITH WHICH WE HAVE EXPRESSLY AGREED TO COMPLY IN THIS ADDENDUM. CUSTOMER IS ON NOTICE THAT ANY TEXT MESSAGES DELIVERED TO A DEVICE USING THE SERVICE WILL REMAIN ON THAT DEVICE, EVEN AFTER THE MESSAGING FEATURE IS REMOVED OR END USER IS DEREGISTERED AND NO LONGER HAS ACCESS TO THE SERVICE. END USERS CONTROL THE DELETION OF MESSAGES RECEIVED ON THEIR DEVICES. Software. In connection with the Service, Verizon Wireless will provide software that is owned by us, our affiliates or third-party licensors ("Software"). Verizon Wireless may update the Software from time to time and Customer and/or end user failure to install any update may affect Customer’s Service and/or use of the Software. Customer may use the Software only as part of, or for use with, the Service as authorized in this Addendum.Verizon Wireless grants Customer a limited, non-exclusive, non-transferable license to use the Service and the Software solely as authorized in this Addendum. All rights regarding use of the Service and Software not expressly granted in this Addendum are reserved by Verizon Wireless and/or any third-party licensors. The Software contains some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code; which are available for download at www.verizon.com/opensource. Software was developed solely at private expense, and Customer has no other rights in software than those set forth herein. As such, customer may not adapt, alter, modify, reverse engineer, de-compile, disassemble, translate, attempt to derive source code from or create derivative works of the Service or Software, or otherwise tamper with or modify any security features or other Service components for any reason (or allow or help anyone else to do so). Customer also agrees to follow all rules and policies applicable to the Service, including the installation of required or automated updates, modifications and/or reinstallations of Software and obtaining available patches to address security, interoperability and/or performance issues. Disclaimer of Warranty. THE SERVICE AND SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VERIZON WIRELESS, OUR AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, CONTRACTORS, AND AGENTS (TOGETHER, THE "VERIZON PARTIES"), INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE VERIZON PARTIES AND ANY THIRD PARTY MOBILE APPLICATION STORE OPERATORS FROM WHICH YOU DOWNLOAD THE ONE TALK MOBILE APP WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR DAMAGES OF ANY KIND OR ANY SECURITY ISSUES THAT MAY RESULT FROM YOUR USE OF THE SERVICE. NO ADVICE OR INFORMATION GIVEN BY THE VERIZON PARTIES SHALL CREATE ANY WARRANTY HEREUNDER. NETMOTION These products Do Not qualify for additional discounts Service Item Software Plan ID SKU Frequency/ Payment Plan Price Function "Mobility VPN" (Virtual Private Network for wireless connections) - An encrypted, secure tunnel for mobile devices 651968 NMSVZW-GOV- SILVER-Monthly: MONTHLY Monthly $4.33 "Mobility VPN" (Virtual Private Network for wireless connections) An encrypted, secure tunnel for mobile devices -- Works with Android, iOS, Windows and Mac devices -- Criminal Justice Information Systems (CJIS) Compliance 651969 NMSVZW-GOV- SILVER-Annual: ANNUAL Annual $52.00 "Mobility VPN" + "Modules" (Policy, Network Access Control, Mobile Analysis) 651970 NMSVZW-GOV-GOLD- Monthly: MONTHLY Monthly $6.93 All features of the Mobility VPN base product, plus the Policy, Network Access Control (NAC) and Mobile Analysis Modules 651971 NMSVZW-GOV-GOLD- Annual: ANNUAL Annual $83.20 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 55 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. "Mobility VPN" + "Modules" + "Diagnostics" which includes connectivity problem identification, security reinforcement, improved end user productivity and powerful reporting. 651972 NMSVZW-GOV- PLATINUM-Monthly: MONTHLY Monthly $8.67 All features of the Mobility VPN base product and the Policy, Network Access Control (NAC) and Mobile Analysis Modules, Plus Diagnostics 651973 NMSVZW-GOV- PLATINUM-Annual: ANNUAL Annual $104.00 Mobility VPN + "Modules" + "Diagnostics" + "Mobile IQ" which includes performance assessment, threat defense, cost control, location intelligence and inventory, troubleshooting and system-wide status 651974 NMSVZW-GOV- DIAMOND-Monthly: MONTHLY Monthly $13.00 All features of the Mobility VPN base product and the Policy, Network Access Control (NAC) and Mobile Analysis Modules, Plus Diagnostics + MobileIQ 651975 NMSVZW-GOV- DIAMOND-Annual: ANNUAL Annual $156.00 Comprehensive data collection and root cause detection software (add-on feature) 651976 NMSVZW-GOV- DIAGS-Monthly: MONTHLY Monthly $4.33 Comprehensive data collection and root cause detection software 651977 NMSVZW-GOV- DIAGS-Annual: ANNUAL Annual $52.00 Visual troubleshooting, analytics and alerting dashboards (add-on feature) 651978 NMSVZW-GOV-MIQ- Monthly: MONTHLY Monthly $4.33 Visual troubleshooting, analytics and alerting dashboards 651979 NMSVZW-GOV-MIQ- Annual: ANNUAL Annual $52.00 Professional Services - Up to 8 Hours 651980 11NMPS-GOV-8HR-S - One Time: ONE TIME One-Time $2,000.00 Off-site Services Professional Services - Up to 4 Hours 651981 11NMPS-GOV-4HR-S - One Time: ONE TIME One-Time $1,000.00 Off-site Services Mobility Certification Training 651982 11NMTR-GOV-C - One Time: ONE TIME One-Time $2,295.00 Off-site Services Elite Technical Service (0 - 4,999 licenses) 651983 11NMETS-GOV - One Time: ONE TIME One-Time $30,000.00 Off-site Services Elite Technical Service (5,000+ licenses) 651984 11NMETS5K-GOV - One Time: ONE TIME One-Time $50,000.00 Off-site Services Dedicated Technical Account Manager (1 year) 651985 11NMPS-GOV-TAM - One Time: ONE TIME One-Time $40,000.00 Off-site Services July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 56 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Note: Customer may purchase NetMotion Software, Inc. (“NetMotion”) licenses and services (“NetMotion Services”) at the prices listed above. NetMotion Services listed in the pricing sheet marked with an asterisks *** cannot be mixed or matched with other NetMotion Licenses or Services. Verizon Wireless is not the licensor of the NetMotion Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. NetMotion Services are manufactured by NetMotion. NetMotion Software is subject to a separate End User License Agreement (EULA) with NetMotion attached hereto,. Use of the NetMotion licenses or NetMotion Services is deemed to be the Customer's acceptance of the terms of the EULA. Customer must accept the EULA as the party liable for each license, and agrees that the Customer will comply with the obligations under the EULA. Verizon Wireless reserves the right to (i) modify or discontinue the Solution in whole or in part and/or (ii) terminate the Solution at any time without cause. Customer's sole and exclusive remedy for any damages, losses, claims, costs, and expenses arising out of or relating to use of the Solution will be termination of service. A. Verizon Wireless will direct NetMotion to fulfill Customer’s NetMotion Services order. Basic functionality questions and other general customer support can be obtained by calling Verizon Wireless Customer Support. All other customer support questions and issues for NetMotion Services must be obtained directly from NetMotion Software, Inc. If Verizon Wireless, in its sole discretion, determines that an inquiry from a subscriber is related to NetMotion Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate NetMotion representatives. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 57 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Asavie Moda is a network-based “all-in-one” web portal security and data management solution that enables organizations to easily and effectively manage security and productivity, along with rich reporting insights on all their mobile devices. The Asavie Moda solution extends the security provided by the customer’s Mobile Device Management platform into the network by delivering real-time visibility, control and security of the data in transit for any mobile device. Asavie Moda Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. Description SKU Name Plan ID Quantity Annual Monthly 1Asavie Moda for MPN Gov Customers ModaMPNG 677970 (Annual) 677971 (Monthly) 1-199 $80.92 $7.49 200-499 $68.85 $6.38 500-999 $60.75 $5.63 1000-2499 $52.65 $4.88 2500-9999 $48.60 $4.50 10000+ $40.50 $3.75 2Asavie Moda Global (OTT) Gov Customers ModaGLOBAL 677969 (Annual) 677968 (Monthly) 1-199 $80.92 $7.49 200-499 $68.85 $6.38 500-999 $60.75 $5.63 1000-2499 $52.65 $4.88 2500-9999 $48.60 $4.50 10000+ $40.50 $3.75 Notes. Asavie Moda is an all-in-one web portal that is an easy to deploy security and data management solution for an entire mobile estate. 1Asavie Moda for MPN Gov Customers – Does require customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. 2Asavie Moda Global (OTT) Gov Customers – Does not require Private Network. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Any license for Asavie Services must be obtained directly from Asavie either upon purchase or installation of the Asavie Services. Asavie Services are subject to Asavie terms and conditionsattached hereto.. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 58 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Asavie IoT Connect® provides Private Network connectivity on demand for remote sites and IoT devices. Provides direct, enterprise- grade connection that bypasses the public Internet, helping to reduce exposure to possible cyber threats. Asavie IoT Connect® Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. Name SKU Name Plan ID Quantity Annual Monthly IoT MPN 25 MB IOTCMPN25MBG 677959 (Annual) 677958 (Monthly) 1-199 $24.22 $2.24 200-499 $20.59 $1.91 500-999 $18.16 $1.68 1000-2499 $15.74 $1.46 2500-9999 $14.53 $1.35 10000+ $12.11 $1.12 Notes. Asavie IoT Connect runs over Verizon’s secure Private Network. 1 Requires customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Any license for Asavie Services must be obtained directly from Asavie either upon purchase or installation of the Asavie Services. Asavie Services are subject to Asavie terms and conditionsattached hereto.. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 59 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Asavie IoT Connect® with Cloud Connect Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. IoT MPN 25 MB CC IOTCMPN25MBCCG 677953 (Annual) 677952 (Monthly) 1-199 31.46 2.99 200-499 26.74 2.54 500-999 23.59 2.24 1000-2499 20.45 1.95 2500-9999 18.87 1.80 10000+ 15.73 1.5 IoT MPN 150 MB IOTCMPN150MBG 677957 (Annual) 677956 (Monthly) 1-199 $40.42 $3.74 200-499 $34.36 $3.18 500-999 $30.31 $2.81 1000-2499 $26.27 $2.43 2500-9999 $24.25 $2.25 10000+ $20.21 $1.87 IoT MPN 150+ MB IOTCMPN150MBPLUSG 677955 (Annual) 677954 (Monthly) 1-199 $80.92 $7.49 200-499 $68.78 $6.37 500-999 $60.69 $5.62 1000-2499 $52.60 $4.87 2500-9999 $48.55 $4.50 10000+ $40.46 $3.75 Notes. Asavie IoT Connect runs over Verizon’s secure Private Network. 1 Requires customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Asavie Services are subject to Asavie terms and conditions attached hereto. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 60 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Verizon Secure Cloud Gateway Powered by iboss Secure Cloud Gateway is a cloud-based secure web gateway service that provides security for web traffic and protects users from internet- threats through enforcement of internet policy compliance. Built for the cloud and the modern, distributed organization, Secure Cloud Gateway helps meet the cybersecurity needs of today’s organizations who are challenged with enforcing internet policy and security across decentralized networks, branch offices, and remote and mobile users. The Secure Cloud Gateway service is powered by iboss, a leading web security company. These licenses are not eligible for monthly access discounts. SKU Price Plan ID Description Frequency Cost CF-WIRELESS-NNI- SLED Price plan ID 699515 Core Gateway Monthly $2.72 MDF-WIRELESS- NNI-SLED Price Plan ID 699514 Malware Defense Monthly $4.17 Note: Secure Cloud Gateway powered by iboss solution requires a Mobile Private Network Tiered Hierarchy design where iboss operates the parent private network and each mutual customer of iboss and Verizon Wireless must have a private network built as a child of the iboss parent. *A minimum quantity of 100 user licenses per order is required. Licenses bill in full monthly increments with no prorations with a one year line term. *Devices that are certified for private network include: • Verizon Jetpacks • LTE Enabled routers – [Consult with sales and product manager for the number of licenses associated with multi user devices.] • LTE enabled tablets, phones and laptops 1These SKUs are mutually exclusive and cannot be combined. Verizon Secure Cloud Gateway Core Package: Web Gateway Verizon Secure Cloud Gateway Plus Package: Malware Defense Core Package delivers compliance based web gateway features to all devices Plus Package delivers all Core Package features and advanced malware defense • Web and Content Filtering • Protection for outdated browsers and Operating System (OS) • Secured Socket Layer (SSL) visibility and traffic management • Single pane of glass management • Cloud apps and social media controls • Advanced, near real-time reporting • Flexible data traffic re-direction for devices, virtually everywhere • Advanced malware detection and prevention for polymorphic threats. • Command and Control (CnC) callback monitoring across enterprise ports and protocols. • Signature based intrusion detection and prevention. • Protection across all devices and locations including HQ, remote offices, mobile and Bring Your Own Device (BYOD). • Behavioral Malware Sandboxing Note: Pricing includes 24/7 Mission Critical Support and Basic Implementation Support (8 hours of policy setup and dashboard help). July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 61 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Lookout Mobile Endpoint Security These products do not qualify for further discounts. Lookout Mobile Endpoint Security helps organizations prevent data loss and leakage through mobile devices by delivering advanced security and comprehensive policy-based protection against the spectrum of mobile risk. SKU Description Term Price MES-GOV-C-P-U1Y-PU GOV Comprehensive - User w Phishing Annual $75.60 MES-GOV-C-P-U1Y-PD GOV Comprehensive/Dev w Phishing Annual $54.00 GOV-SPT-MES-PRMPLS-U1Y- PD GOV Prem Plus Support/Device Annual $8.10 GOV-SPT-MES-PRMPLS-U1Y- PU GOV Prem Plus Support/User Annual $11.34 GOV-SPT-MES-PRM-U1Y-PD GOV Premium Support/Device Annual $4.50 GOV-SPT-MES-PRM-U1Y-PU GOV Premium Support/User Annual $6.75 o Note: In order to be able to purchase Lookout Mobile Endpoint Security, Customer is required to maintain a minimum of one (1) active and billing Verizon Wireless line of service. Additionally, Customer is required to provide an active corporate email address to complete the activation process. o Verizon provides support for ordering Lookout Mobile Endpoint Security licenses, billing, and will provide Tier one (1) customer support for Lookout. o Lookout will provide Tier two (2) when required through a Verizon Wireless call transfer. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 62 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. LTE Vehicle Internet These hardware Sku bundles are not eligible for further discounts. The LTE Vehicle Internet solution supports in-Vehicle connectivity providing ruggedized routers and cloud- managed services. Services are designed to allow departments to deploy, configure, manage and scale quickly and in real time. Devices support dual carrier with SIM-based Auto-Carrier Selection, Public Safety and Data plans, and are available on many public-sector contract vehicles. SKU# Description OEM P/N Price 5642701 1-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR900 FIPS router with WiFi (1000Mbps modem) MA1-900F120B-XFA $1,097.10 5642703 5-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR900 FIPS router with WiFi (1000Mbps modem) MA5-900F120B-XFA $1,853.10 5642698 1-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR1700 FIPS router with WiFi (1200Mbps modem) MA1-170F120B-XFA $1,574.10 5642700 5-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR1700 FIPS router with WiFi (1200Mbps modem) MA5-170F120B-XFA $2,330.10 5642692 1-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem) MA1-0900120B-NNA $899.10 5642694 5-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem) MA5-0900120B-NNA $1,358.10 5584528 1-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem) MA1-1700120B-NNA $1,448.10 5642691 5-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem) MA5-1700120B-NNA $1,943.10 5691111 3-yr NetCloud IoT Essentials Plan and IBR600C router with WiFi (150 Mbps modem), North America TB3-600C150M-NNN $458.10 5691112 5-yr NetCloud IoT Essentials Plan and IBR600C router with WiFi (150 Mbps modem), North America TB5-600C150M-NNN $512.10 5642722 1-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA1-2200120B-NNN $1,412.10 5642723 3-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA3-2200120B-NNN $1,655.10 5642724 5-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA5-2200120B-NNN $1,916.10 5691113 3-yr NetCloud IoT Gateway Essentials Plan and IBR200 router with WiFi (10 Mbps modem) for Verizon TB3-020010M-VNN $278.10 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 63 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 5691114 5-yr NetCloud IoT Gateway Essentials Plan and IBR200 router with WiFi (10 Mbps modem) for Verizon TB5-020010M-VNN $332.10 5642707 LTE Advanced Pro (1200Mbps) modem upgrade for Mobile. Includes IBR1700 & COR Dock doors, no antennas MA-MC400-1200M-B $539.99 5584526 3-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem), no AC power supply or antennas, North America MA3-17001200-NNA $1,682.10 5642693 3-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem), no AC power supply or antennas, North America MA3-09001200-NNA $1,123.20 Note: NetCloud functions vary for FIPS Hardware enabled devices. Consult the Cradlepoint website for specifics. . Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. These hardware bundles can be used with 4G Mobile Broadband, Machine to Machine, and Public Safety Mobile Broadband Price Plans. A data plan is required for each modem purchase. There are no returns or exchanges and no Proration’s. Reference Cradlepoint terms of service attached hereto. LTE Vehicle Internet These Accessories Sku’s are not eligible for further discounts. SKU# Description OEM P/N Price 4765224 COR IBR1700, IBR900 power supply North America 170716-000 $22.49 3715571 Dual-band 2.4/5.0 GHz external WiFi antenna for AER3100, AER2100, IBR900, IBR1100 (1X) 170628-000 $13.49 5427545 Black, Universal 600MHz-6GHz 3G/4G/LTE 2dBi/3dBi 6 in antenna with SMA connector (1x) 170760-000 $13.49 3774498 Vehicle power adapter for COR 170635-000 $22.49 5503087 3 meter power and GPIO cable (direct wire) for IBR1700, IBR9x0 170585-001 $13.04 4381062 Serial DB9 to GPIO cable, 3 meters 170676-000 $16.19 4979362 Panorama antenna 5IN1 Blk dome 2LTE 2WIFI 1GPS LP-IN1958-B $283.78 4979363 Panorama antenna 5IN1 Wht dome 2LTE 2WIFI 1GPS LP-IN1958-W $283.78 5166824 Panorama antenna 9IN1 Blk dome 4LTE 4WIFI 1GPS LG-IN2293-B $461.83 5166826 Panorama antenna 9IN1 Wht dome 4LTE 4WIFI 1GPS LG-IN2293-W $461.83 Note: There are no returns or exchanges. Accessories can be purchased separately from hardware bundles. Reference Panorama Antenna terms attached hereto. LTE Business Internet 10 Mbps Speed Tier Machine-to-Machine Plans* These plans are eligible for monthly access fee discounts. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 64 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Monthly Access Fee1 $70.00 (41121) $90.00 (41135) $140.00 (41205) $190.00 (41212) Speed Tier Limit (Up to)2 10 Mbps 10 Mbps 10 Mbps 10 Mbps Data Deprioritization Threshold3 25 GB 50 GB 100 GB 150 GB Data Throughput Limit Threshold4 50 GB 100 GB 200 GB 300 GB Throttled Speed (Up to) 600 Kbps 600 Kbps 600 Kbps 600 Kbps Notes: These plans are restricted to the Verizon Wireless 4G network (domestic and international roaming are not available). Only select Customer-provided 4G data routers can be activated on these plans. 1The monthly access fee will not be pro-rated when moving to a higher speed tier plan during a billing cycle (the higher access fee will be billed); a line cannot move to a lower speed tier during a billing cycle. 2Speeds represent the maximum speed but may be lower in the event of network congestion. 3After the data deprioritization threshold is met on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. 4If the data throughput limit threshold is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage to the applicable throttled speed. Voice calls cannot be placed or received on these plans other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed, there will be a $0.25 per minute charge for voice calls. Text messages cannot be sent or received on these plans. If the text message block feature is removed, there will be a $0.20 per message charge for messages sent or received. These plans can be used for point-of-sale, mobile terminal, and business productivity applications. Prohibited applications include, but are not limited to, continuously streaming video, web hosting, and public/guest Wi-Fi systems without prior approval from Verizon Wireless. *These plans are for machine-to- machine service (“M2M Service”). “M2M Service” refers to use of the Wireless Service for the transmission of data between wireless devices and computer servers or other machines, or between wireless devices, with limited or no manual intervention or supervision. 5G Business Internet Ultra Wideband Plan (C-Band) for Public Sector* This plan is not eligible for monthly access fee discounts. Monthly Access Fee $45.00 5G Ultra Wideband (C-Band) Speed Tier Limit (Up to)1 100 Mbps 5G Ultra Wideband (C-Band) Domestic Data Allowance Unlimited Service Rate Plan # 53974 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 65 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. These price plans are restricted to the Verizon Wireless 5G Ultra Wideband ® network and 4G network (domestic and international roaming are not available). Service may fall back to the 4G LTE network if the Verizon Wireless 5G Ultra Wideband network becomes temporarily unavailable. Verizon’s 4G LTE network is a separate network from Verizon’s 5G Ultra Wideband network. *This plan is for mobile broadband service and can only be activated on select compatible Customer-provided data routers that enable 5G Ultra Wideband (specifically C-Band) service. Customer will be required to purchase or provide a Verizon approved, compatible 5G-enabled C-Band receiver/router, and any necessary installation or connection to the Verizon Wireless network. Customer should contact Customer’s account representative to determine if a Customer-provided router is compatible. 1Speeds represent the maximum download speed but may be lower in the event of network congestion. Uplink speeds may be lower than downlink speeds. This plan is a fixed location plan, and 5G Ultra Wideband service is being provided at the qualified service address that Verizon Wireless approved at the time the Service was activated. Where Customer chooses to use the Service in a mobile environment, Customer acknowledges and agrees that Service may fall back to Verizon’s 4G LTE network where Verizon Wireless 5G Ultra Wideband service is not available. In order to protect its network, operations, and other customers, Verizon Wireless may suspend or terminate service to affected lines with prior written notice, deny activation of new lines or, upon Legal Notice, may terminate the Service, if Customer uses the Wireless Service or Devices (a) in an illegal or improper manner (including "spamming" or other abusive messaging or calling); (b) in a manner prohibited by these terms; or (c) in a manner that, in Verizon Wireless’s sole discretion, has an adverse impact on its network, operations or customers. Business Unlimited Plus Data Device Plan Corporate Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee* $45.00 4G and 5G Ultra Wideband Data Allowance including Mobile Hotspot1, 2 Unlimited Notes: This is a generally available retail plan, and is subject to change without notice. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 5G Ultra Wideband network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Lines activating on this plan must be on a 5G or 4G mobile broadband data device, including jetpacks, USBs/air cards, netbooks, and notebooks. A 5G device is required to receive 5G Ultra Wideband (UWB) service. *Corporate Subscribers on this plan cannot place or receive voice calls other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed, there will be a $0.25 per minute charge for voice calls. 1If the combined 4G and 5G data usage exceeds 60 GB of domestic data usage on any line in any given billing cycle, usage may be prioritized behind other customers in the event of 4G or 5G Nationwide network area congestion and Verizon Wireless will limit the data throughput speeds to up to 600 Kbps for additional usage while on the 4G and 5G Nationwide network, and up to 3 Mbps when on the 5G UWB network for the remainder of the then-current billing cycle for the line that exceeds the data usage. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device. 2Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 720p while on the 4G and 5G Nationwide networks, and, will apply video streaming up to 4K when on the 5G UWB network. 72169 Business Unlimited Tablet Pro Plan This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $40.00 Data Allowance1 Unlimited 5G Ultra Wideband Data Allowance Unlimited July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 66 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Mobile Hotspot2 Unlimited Notes: This is a generally available retail plan, and is subject to change without notice. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon 5G Nationwide® network, 5G Ultra Wideband network, and 4G LTE network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Lines activating on this plan must be on a 5G or 4G HD tablet. 1This plan includes the United States, Canada, and Mexico for voice, messaging, and data. After 35 GB of data usage on a line during any billing cycle, usage may be prioritized behind other customers in the event of 4G and 5G Nationwide network area congestion. A 5G device is required to receive 5G Ultra Wideband (UWB) service. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p while in 4G and 5G Nationwide network areas, and, will apply video streaming up to 4K when in 5G UWB network service areas. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device. 2Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. If the combined 4G and 5G Mobile Hotspot data usage exceeds 15 GB on any line in any given billing cycle, Verizon will limit the data throughput speeds to up to 600 Kbps for additional usage while in 4G and 5G Nationwide network areas, and, will apply up to 3 Mbps when in 5G UWB network service areas for the remainder of the then-current billing cycle for the line that exceeds the data usage. 72515 Single Basic Phone Unlimited Talk Plus 500MB Plan Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $30.00 (36677) Monthly Anytime Minutes Unlimited BPC Data Rate 500 MB $10.00 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. *May only be activated on a Verizon Wireless Home Phone Approved Device (BPC100). This is not a Home Phone Service. This service is generally utilized to replace POTS lines. Custom wireless Home Phone Connect Plan Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $20.00 Monthly Anytime Minutes Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Activation on this phone requires a separate billing account. Activations on this plan are limited to no more than 9 lines per account. *May only be activated on a Verizon Wireless Home Phone Approved Device. This is not a Home Phone Service. This service is generally utilized to replace POTS lines. Wireless Home Phone is not compatible with any data applications. PUBLIC SAFETY CUSTOM PLANS Custom 4G Unlimited Smartphone Plan with Mobile Broadband Priority and Preemption for July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 67 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. Mission Critical Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee $39.99 Monthly Minutes in U.S Unlimited Domestic Data Allowance(1) Unlimited Domestic Messaging Allowance Unlimited Optional Features Domestic Mobile Hotspot $5.00 additional per month Push-to-Talk $2.00 additional per month Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event a user consumes more than 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP# 16807) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 68 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Custom Unlimited Basic Phone Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only This plan is not eligible for monthly access fee discounts. This Public Safety Plan does not provide a Mission Critical service standard. Monthly Access Fee $22.99 Monthly Minutes in U.S Unlimited Domestic Data Allowance 100MB Domestic Messaging Allowance Unlimited Domestic Data Overage $10.00 per GB Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP# 16810) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 69 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Custom Unlimited Push to Talk Only Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. This Public Safety Plan does not provide a Mission Critical service standard. Monthly Access Fee $17.99 Monthly Push to Talk Minutes Unlimited Domestic Voice Per Minute Rate $0.25 Notes: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP#96625/4G Only – PP#96625 3G/4G) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. Mobile Broadband Priority Feature for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. Misson Critical Monthly Access Fee $0.00 Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. This feature is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP#86124) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 70 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Custom 4G Unlimited Mobile Broadband Plan with Mobile Broadband Priority and Preemption for National Security, Public Safety, and First Responders Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. Mission Critical Only 4G LTE GSM/UMTS global-capable devices can be activated on this plan. Monthly Access Fee $36.05 Domestic Data Allowance(1) Unlimited Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage on this plan is restricted to Verizon Wireless network use only; roaming is not available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event data usage exceeds 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 720p. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Devices utilized in conjunction with this plan are limited to mobile device applications. Dedicated internet connections (including but not limited to, stationary wireless networking router devices), streaming video on non-smartphone devices (including but not limited to, body cameras and stationary video surveillance cameras), and Internet of Things (“IoT”) devices* are expressly prohibited on this rate plan. This plan is only available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes**: (PP# 20664) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Internet of Things (“IoT”) devices. Devices other than smartphones, aircards, jetpacks, modems, and tablets that transfer data over the network (e.g. M2M). **Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 71 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Verizon Wireless Preemption Service Feature for National Security, Public Safety, and First Responders Government Liable Subscribers Only, Mission Critical Monthly Access Fee Per MDN $0.00 NOTE: Preemption Service (“Preemption”) is a capability that reallocates network resources to customers so that they can connect in emergencies. In those uncommon times when the network is fully utilized, Preemption automatically activates to provide approved personnel uninterrupted access to the network. It helps ensure our national security, public safety, and first responder customers can continue to communicate with each other during times of high network use. Preemption capability is available on the Verizon Wireless 3G and 4G LTE data network. While Preemption capability may also be available on the networks of Verizon Wireless’s domestic roaming partners, Verizon Wireless makes no representation of Preemption availability or reliability on such networks. Preemption is limited to select service rate plans and cannot be used in conjunction with devices or service plans utilized with dedicated internet connections (including but not limited to, stationary wireless networking router devices), streaming video on non-smartphone devices (including but not limited to, body cameras and stationary video surveillance cameras), and IoT devices are expressly prohibited from using this feature. Please note: Calls to 911 are never preempted. This feature is available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: (PP# 86428 Basic/Smart Phone and 86433 Non-Phone) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 72 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Private Responder Core Service for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. Mission Critical Monthly Access Fee $0.00 Verizon Wireless Private Responder Core Service for National Security, Public Safety, and Emergency Preparedness (“Private Core”): Private Core extends Customer’s IP network to its wireless equipment by segregating the data between such devices and Customer’s servers from the public Internet (the “Internet”). This service is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: National Security/ First Responders / Public Safety • 621910 Ambulance Service • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order and Safety Activities • 928110 National Security • 921190 Other General Government Support • 921110 Executive Offices 921150 American Indian/Alaska Native Tribal Governments Water • 924110 Water Infrastructure • 221320 Sewage Treatment Facilities • 221310 Water Supply and Irrigation Systems Transportation • 482111 Railway Transportation • 481111 Passenger Air Transportation • 481112 Freight Air Transportation • 483111 Shipping Transportation • 926120 Transportation Administration • 491110 Postal Service • 926120 Public Transportation • 926120 Regulation and Administration of Transportation Programs Information Technology • 541512 Computer Integration • 541519 Computer Disaster Recovery Chemical • 561612 Protective Services • 541330, 541690 Chemical Engineering and Consulting • 239210 Pharmaceutical Communications • 517110 Telecommunications, Wired • 517212 Cellular and other Wireless Telecommunications • 238210, 334290 and 561620 Alarm Systems Critical Manufacturing • 237310 Highway, Street and Bridge Construction • 811310 Industry Equipment Repair • 236210 Industrial Building Construction • 211113 Extraction; 236220 Construction Management • 926150 Regulation, Licensing and Inspection of Miscellaneous Commercial Sectors Energy • 333611 Wind Turbine • 221111 Hydroelectric Power Generation • 221122 Electric Power Distribution • 221118 Other Electric Power Generation • 221210 Natural Gas Distribution • 926130 Regulation and Administration of Communications, Electric, Gas and Other Utilities • 221113 Nuclear Electric Power Generation • 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health • 621112 Health Care Practitioners • 923120 Public Health Programs *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 73 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 4G LTE Private Network Traffic Management (PNTM) Private IP Only (fixed WAN) Government Subscribers Only Metered Data Pricing only. Not compatible with Unlimited Data Plans. Mission Critical The plans below reflect any applicable discount. No additional discounts apply. Class of service (“CoS”) Customer can allocate bandwidth for applications into the Mission Critical CoS according to the PNTM Service Option selected. Mission Critical CoS Applications Recommended for video, Voice over IP, interactive services, and other mission critical applications. Best Effort CoS Applications Suitable for best effort applications (e.g. email, web browsing) PNTM Service Options: Enhanced (Entry Level) Premium (Mid Level) Public Safety (Highest Level) (Qualifying Public Safety NAICS Only) Monthly Access Fee (per line) Waived - $0.00 Waived - $0.00 Waived - $0.00 Mission Critical CoS Speeds Mapped Up to 0.5 Mbps Mapped Up to 2 Mbps Mapped Up to 2 Mbps Best Effort CoS Applications Speeds Remaining available 4G LTE bandwidth Remaining available 4G LTE bandwidth Remaining available 4G LTE bandwidth RF Priority on access network N/A N/A During heavy network usage periods Qualifying Public Safety NAICS: Public Safety Subscribers classified with the following NAICS codes*, performing First Responder responsibilities only. The Public Safety PNTM service option is not an on demand service. The Public Safety PNTM must be provisioned on the account prior to use in the event of an emergency situation. 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian/Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices Notes. 4G LTE Private Network subscribers with unlimited data plans are ineligible for Private Network Traffic Management. This service is only available while on Verizon Wireless’ 4G network and is not available while roaming. VZ Private IP (MPLS) connectivity required. PNTM relies on customer’s applications (VoIP, video, etc.) to appropriately mark IP sessions in order to prioritize their application over the 4G LTE Private Network using Internet Protocol Differentiated Services Code Point (IP DSCP). PNTM 4G LTE device must be certified for use on the Verizon Wireless network (e.g. Open Development/Open Access certified, validated for Private Network and Private Network Traffic Management.) * North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 74 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. DNS Safeguard Plus Feature for Public Safety National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical These features are not eligible for access discounts. DNS Safeguard Plus Feature for Public Safety is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87898 DNS Safe Guard Plus RPC PS Android and other OS devices only (Non-Apple).Provisions PSINTERNET and DNS Security Plus $0.00 87901 DNS Safe Guard Plus RPC PS APPLE Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Plus. $0.00 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Plus features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 75 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. DNS Safeguard Plus Feature for Public Sector National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical DNS Safeguard Plus Feature for Public Sector is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87896 DNS Safe Guard Plus RPC PS Android and other OS devices only (Non-Apple).Provisions PSINTERNET and DNS Security Plus $1.25 87900 DNS Safe Guard Plus RPC PS APPLE Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Plus. $1.25 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Plus features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 76 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. DNS Safeguard Advance Feature for Public Safety and Public Sector National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical DNS Safeguard Advance Feature for Public Sector is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87897 DNS Safe Guard Adv RPC Android and Other OS Devices only (Non-Apple) Smartphones, Tablets, Routers, Modems, etc. Provisions PSINTERNET and DNS Security Advanced. $2.00 87899 DNS Safe Guard Adv RPC APPL Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Advanced. $2.00 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Advance features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: National Security/ First Responders / Public Safety 621910 Ambulance Service 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order and Safety Activities 928110 National Security 921190 Other General Government Support 921110 Executive Offices 921150 American Indian/Alaska Native Tribal Governments Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 926120 Transportation Administration 491110 Postal Service Public Transportation 926120 Regulation and Administration of Transportation Programs 485111 Mixed Mode Transit Systems (Rail & Buses) 485112 Commuter Rail Systems Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction 236220 Construction Management 926150 Regulation, Licensing and Inspection of Miscellaneous Commercial Sectors Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 926130 Regulation and Administration of Communications, Electric, Gas and Other Utilities 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs Push To Talk Responder July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 77 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Public Sector Customers (extended NAICS Codes) Mission Critical Product Description Monthly Access Notes Push to Talk Responder Service Voice Only 1 $15.00 per month Calls will not be rated Optional Feature Must be added with above if selected Push to Talk Responder with Interoperability 2 $10.00 per month Calls will not be rated Software Push to Talk Responder license are not eligible for any further discounts. Dispatch SW License VZMCPTTDISPCLSW $3,000 per chair One time charge Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States Is not supported. Lines activating on these plans must be on 4G HD voice-capable smartphones. ^ As a condition for accessing and using Push to Talk Responder, the Purchasing Entity must have authorized access from Verizon to use Responder Private Core Internet Access. Push to Talk Responder users have the capability to make PTT calls, video calls, send and receive message and send/receive data files via the Push to Talk Responder application. Push to Talk Responder services will be charged based on the type of services the user is using as follows: 1. Push to Talk Responder service w/o video can be added to any Smartphone plan as a stand-alone feature. 2. Push to Talk Responder Interoperability calls cannot be stand-alone features with any Smartphone plan. They must be added with the Push to Talk Responder service w/o video. **These features cannot be used with any other Push to Talk Plus plans or features** Customers must be on the below qualifying NAICS Codes: Water • 924110 Water Infrastructure • 221320 Sewage Treatment Facilities • 221310 Water Supply and Irrigation Systems Transportation • 482111 Railway Transportation • 481111 Passenger Air Transportation • 481112 Freight Air Transportation • 483111 Shipping Transportation • 926120 Transportation Administration • 491110 Postal Service • 926120 Public Transportation Information Technology • 541512 Computer Integration • 541519 Computer Disaster Recovery Healthcare and Public Health • 621112 Health Care Practitioners Chemical • 561612 Protective Services • 541330, 541690 Chemical Engineering and Consulting • 239210 Pharmaceutical Communications • 517110 Telecommunications, Wired • 517212 Cellular and other Wireless Telecommunications • 238210, 334290 and 561620 Alarm Systems Critical Manufacturing • 237310 Highway, Street and Bridge Construction • 811310 Industry Equipment Repair • 236210 Industrial Building Construction • 211113 Extraction; 236220 Construction Management Energy • 333611 Wind Turbine • 221111 Hydroelectric Power Generation • 221122 Electric Power Distribution • 221118 Other Electric Power Generation • 221210 Natural Gas Distribution July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 78 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. • 221113 Nuclear Electric Power Generation • 562211 Hazardous Waste Treatment and Disposal Group First Response provides the next tier, in terms of Push To Talk features. Specifically it allows, fast setup time, ability to handle very large groups, and a strong security and priority handling. Group First Response is based on international 3GPP standards (Mission Critical Push To Talk (MCPTT)) that ensures that the user gets “LMR like” features Group First Response for National Security, Public Safety, and First Responders Government Subscribers Only Features are NOT eligible for monthly access discounts. Description Feature Code Monthly Access Fee ^Group First Response1 87781 $23.75 Push to Talk Plus Video1, 2 87787 $20.00 Note: Group First Response features work with 5G Nationwide@ network and 4G network plans. For avoidance of doubt, Verizon’s 5G Nationwide@ network is a separate network from Verizon’s 5G Ultra-Wideband network. 1Group First Response is a Push to Talk Plus bolt-on feature. All lines must have a Push to Talk Plus feature to be eligible to purchase Group First Response. 2Customers must have the Group First Response feature enabled to be eligible for the Push To Talk Plus Video bolt-on feature. ^As a condition for accessing and using Group First Response, the Purchasing Entity must have authorized access from Verizon to use Responder Private Core Internet Access. Group First Response compatible device required. Group First Response is only supported on certain devices, as it requires the device to support specific hardware capabilities. ****Disclaimer: These direct services (plus any development or modification of software related to the services) may be performed outside of the borders of the United States, and restricted and sensitive data or other secure or sensitive data or personal customer data, may be collected, developed, analyzed, or otherwise used or obtained by persons or entities working outside the boundaries of the United States. These services cannot be subject to any requirements to limit the performance of the services or storage of data within the United States and should not be ordered if these are requirements in your jurisdiction. These features are available to National Security, Public Safety, and First Responder customers only as defined by the below NAICS (formerly SIC) codes. National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices Group First Response for Non Public Safety Customers Features are NOT eligible for monthly access discounts. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 79 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Description Feature Code Monthly Access Fee ^Group First Response1 89355 $30.00 Push to Talk Plus Video1, 2 87787 $20.00 Note: Group First Response features work with 5G Nationwide@ network and 4G network plans. For avoidance of doubt, Verizon’s 5G Nationwide@ network is a separate network from Verizon’s 5G Ultra-Wideband network. 1Group First Response is a Push to Talk Plus bolt-on feature. All lines must have an active Push to Talk Plus feature to be eligible to purchase Group First Response. 2Customers must have the Group First Response feature enabled to be eligible for the Push To Talk Plush Video bolt-on feature. ^Group First Response requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Group First Response compatible device required. Group First Response is only supported on certain devices, as it requires the device to support specific hardware capabilities. ****Disclaimer: These direct services (plus any development or modification of software related to the services) may be performed outside of the borders of the United States, and restricted and sensitive data or other secure or sensitive data or personal customer data, may be collected, developed, analyzed, or otherwise used or obtained by persons or entities working outside the boundaries of the United States. These services cannot be subject to any requirements to limit the performance of the services or storage of data within the United States and should not be ordered if these are requirements in your jurisdiction. These features are available to the below NAICS codes. Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs Group First Response Dispatch and Video Bundles Government Subscribers Only July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 80 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. License bundles are NOT eligible for a monthly access discount Description License Bundles Frequency Price Dispatch Group Command With Video DIS_PTT_GROUP_CMD_VIDEO Monthly $300.00 Dispatch Group Advance with LMR and Video DIS_PTT_GROUP_ADV_LMR_VIDEO Monthly $281.00 Dispatch Group Command with LMR and Video DIS_PTT_GROUP_CMD_LMR_VIDEO Monthly $306.00 Dispatch PTT+ with LMR and Video DIS_PTT_LMR_VIDEO Monthly $236.00 Dispatch Group Advance with Video DIS_PTT_GROUP_ADV_VIDEO Monthly $275.00 Dispatch PTT+ with Video DIS_PTT_VIDEO Monthly $230.00 PTT Cross Carrier Group Advance LMR Video PTT_CC_GROUP_ADV_LMR_VIDEO Monthly $35 PTT Cross Carrier Group Advance Video PTT_CC_GROUP_ADV_VIDEO Monthly $29 PTT Cross Carrier Group Command LMR Video PTT_CC_GROUP_CMD_LMR_VIDEO Monthly $41 PTT Cross Carrier Group Command Video PTT_CC_GROUP_CMD_VIDEO Monthly $35 PTT Cross Carrier LMR Video PTT_CROSS_CARRIER_LMR_VIDEO Monthly $31 PTT Cross Carrier Video PTT_CROSS_CARRIER_VIDEO Monthly $25 PTT Tablet Group Advance LMR Video PTT_TABLET_GROUP_ADV_LMR_VIDEO Monthly $35 PTT Tablet Group Advance Video PTT_TABLET_GROUP_ADV_VIDEO Monthly $29 PTT Tablet Group Command LMR Video PTT_TABLET_GROUP_CMD_LMR_VIDEO Monthly $41 PTT Tablet Group Command Video PTT_TABLET_GROUP_CMD_VIDEO Monthly $35 PTT Tablet LMR Video PTT_TABLET_LMR_VIDEO Monthly $31 PTT Tablet Video PTT_TABLET_VIDEO Monthly $25 Note: All Licenses must have a Group First Response compatible device with an active Push to Talk Plus and MCPTT feature to be eligible to purchase Group First Response Dispatch and Video Bundles. Description License Bundles Frequency Price PTT Dispatch Group First Response DISP_PTT_GFR Monthly $300 PTT Dispatch LMR Group First Response DISP_PTT_LMR_GFR Monthly $306 PTT Dispatch Video LMR Group First Response DISP_PTT_LMR_VIDEO_GFR Monthly $506 PTT Dispatch Video Group First Response DISP_PTT_VIDEO_GFR Monthly $500 Note: All Licenses must have a Group First Response compatible device with an active MCPTT feature to be eligible to purchase Group First Response Dispatch and Video Bundles. Verizon Wireless Network Performance Service Addendum 1. Service Description. Verizon Wireless will provide Customer with Wireless Network Performance, which is a self-service tool that provides certain network transparency, including, but not limited to, device, account experience and additional features as described herein (the “Service”). The purpose of this tool is to assist customers make faster decisions with more information about the Verizon network. Key functionalities include near-real time LTE, device and account experience, and site proximity information. 2. Service Features. The Service includes basic and premium features. Premium can be added for an additional fee. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 81 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 1. Basic features. Basic features include the following: 1. Ticket Tracking. Shows the number of network tickets in open status and the number of tickets opened in the last 30 days. 2. Unplanned Events. Near real-time network events displayed on a map, hover over to get more details. 3. Planned Maintenance. Details of planned maintenances in the next 2 weeks (data updates every 30 minutes). Table shows planned maintenance detail for the specific customer. 4. Data Usage. Shows the enterprise level data usage for the time period of the 15th to the 14th of each month. 5. Device Models. Bar chart for the top 10 devices used by the enterprise customer. 6. Static Coverage Map. Verizon static coverage maps for 1X, EVDO, LTE, 5G (where available) AWS, CatM, 1X roaming and EVDO roaming. 2. Premium features. Premium features include all of the basic features in addition to the following: 1. Experience. Single device’s overall performance, score trend and anomaly devices. Users can access decision tree to see components making up the score. 2. Site Proximity. Shows the azimuth and approximate distance for the nearest servicing nodes 3. Near-Real Time LTE coverage. Provides map of LTE network coverage, updated about every 15 minutes. 4. Device Location. Shows the general location (within 1000 meters) of connected 3G and 4G devices 5. Connected Devices. Number of devices connected to the network in the last one hour. 6. Weather Overlays. Provides weather overlays, including radar from last 2 hours. 7. Custom map Analytics. Check network and device analytics in a selected custom service area (Network Event Analytics and Impacted devices). 8. Service Notifications. Virtualized self-portal for setting up custom alert on different features. 9. Service Diagnostics Tool. Device level troubleshooting reports. 3. Service Limitations. The coverage maps depicted are not a guarantee of coverage and may contain areas with no service. These maps reflect a general depiction of predicted and approximate wireless coverage of the Verizon Wireless Network and the networks of other carriers. Even within a coverage area, there are many factors, including a customer's equipment, terrain, proximity to buildings, foliage, and weather that may impact service. An all-digital device will not operate or be able to make 911 calls when digital service is not available. Some of the coverage area includes networks run by other carriers whose coverage depiction is based on their information and public sources, and we cannot ensure its accuracy. Although some alerts displayed on this service may generally impact your coverage area, your wireless service may not be affected. Some alerts reflect scheduled maintenance and have no impact on services. Your authorized contact will receive notifications regarding potential outage impacts. 4. Customer Obligations. 1. Customer should use the user’s guide before contacting Verizon Wireless for support. The user’s guide contains many helpful tools and can be accessed by clicking on the question mark icon in the upper right corner of the tool.Customer must provide its users access to the Wireless Network Performance tool through My Business. Customer acknowledges and agrees that the provision of such access to individual users will allow such users to have access to the Device Location feature, if Customer selects the Premium option. Customer shall be solely responsible for any use by its users of that Device Location functionality, including, but not limited to, providing any training that may be required regarding the appropriate business use of such functionality and ensuring compliance with the terms of section 6 below. 5. Fees. Customer can select between the basic and premium packages (the “Fees”). The Fees are set forth in Exhibit A for the features described in Section 2 above. Customer can choose between monthly or annual billing and can choose the auto renewal option. Customer may change its subscription to the Service within the MyBusiness portal as described in this Section 5. If Customer chooses the monthly billing option, Customer can upgrade to the annual billing and such upgrade will July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 82 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. be effective at the beginning of the next monthly billing cycle. Customer acknowledges that in the event of such an upgrade, Customer’s monthly charge for the current month will not be prorated. If Customer is on the monthly billing plan, the monthly fee will be determined on the billing cycle date based on the number of active Devices that are on the same profile/Company ID and billing cycle. Any Active devices that are added or removed from Customer’s account during a billing cycle will incur the monthly charge associated with such active devices, which will be reflected on the invoice for the following monthly billing cycle. If Customer selects annual billing, Customer will incur a one-time charge that will be included in Customer’s next monthly invoice. If Customer requests a change from annual to monthly billing, Customer may only make such a selection at the end of the annual term and prior to such term auto renewing, if Customer selected the auto-renew option. For such a change from annual to monthly billing to be effective, Customer must cancel annual billing at the end of the annual billing term and place a new order for monthly billing. For any Customer requested downgrade from the Premium to Basic package, Customer must cancel the Premium package and place a new order for the Basic package. For any Customer requested upgrade from Basic to the Premium package, the monthly fee will be prorated. 6. Privacy; Notice and Consent. “Mobile Device” (means any mobile device, including, but not limited to, smartphones, tablets, smartwatches or other wearables, laptops and netbook computers) that Customer provides to its End Users with Verizon Wireless MTNs. “End User” means any person (e.g., employee, contractor) to whom Customer has provided a Mobile Device and whose Location Information can be viewed by Customer using the Wireless Network Performance Service. “Location Information” means data that can be used to describe, determine or identify the location of the Mobile Device. Location Information may be presented in many forms such as latitude/longitude data, cell site/sector data, WiFi SSID, device signal strength or other format regardless of accuracy, type or source. Customer will be able to access information about all Mobile Devices associated with Customer’s Verizon Wireless account. 1. Customer will obtain affirmative, opt-in consent from End Users as appropriate to access, use, copy, store, collect or disclose Location Information. Customer will not access, use, copy, store or disclose any Location Information until the consent outlined below has been obtained. Customer shall ensure that each End User is provided with clear, conspicuous and comprehensive notice about how Location Information will be accessed, used, copied, stored, collected or disclosed by Customer and/or third parties (as applicable) in Customer’s privacy policy and ensure that such notice is presented to End Users for acceptance prior to use of the Service and readily available and easily accessible by End Users. Depending upon the type of service and the means by which the notices can be presented to the End User, the notices shall be displayed on a device, a website or a formal written paper contract or other mechanism as appropriate. 2. Revocation of Consent. As appropriate, Customer will ensure that each End User may deny, revoke or withdraw consent, through readily available means and/or mechanisms at any time. If consent is denied, revoked or withdrawn, Customer may not access or collect End User's Location Information or perform any other actions for which the End User’s consent has been denied, revoked or withdrawn. 3. Use and Storage of Location Information. Customer may only use Location Information for the sole purpose of using the Service and as provided in the notice to the End User and shall only access, use, disclose and maintain Location Information as long as notice, consent and all other legal and End User requirements have been satisfied and July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 83 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. maintained. Location Information shall not be accessed, used, copied, stored or disclosed for any other purpose without the explicit prior consent of the End User. Verizon does not provide Customer with access to any stored Location Information. 4. Privacy and Safeguard Considerations. Customer must implement security measures and safeguards that protect End User privacy and safety. It may be necessary to encrypt Location Information, provide periodic notices to End Users, send reminder messages to End Users, utilize audible, visual or other types of notifications and/or implement report abuse processes as appropriate in order to mitigate the risk of End Users being located without their knowledge and consent. 5. Record Retention. Customer must maintain records of any notice, consent and revocation for as long as the Wireless Network Performance Services are in use, plus an additional five (5) years. VZW can request this information at any time and it shall be provided to VZW within seven (7) business days of request. 7. Customer Representations and Warranties. Customer understands and agrees that Customer and any Customer agents and representatives may be subject to additional unanticipated obligations and legal requirements as a result of developing, distributing, operating or permitting distribution and/or use of the Service. In addition and supplemental to Customer’s compliance with laws and obligations under the Agreement, the Service must, at all times, comply with all applicable federal, state and local government laws, criminal, civil and statutory laws, rules and regulations, industry practices, third party guidelines, policies and requirements, including but not limited to (a) all applicable consumer protection, marketing, data security, export and privacy laws, (b) Federal Trade Commission Privacy Initiatives, and (c) the CTIA Best Practices and Guidelines for Location-Based Services. The licenses are not eligible for further monthly access discounts. Description SKU Name Perpetual Plan ID Monthly Plan ID Tiers Monthly Cost Annual Cost WNP-BASIC-GOV WNP-BASIC-GOV 709053 709052 1-499 $ 7.70 $ 88.55 500 – 999 $ 11.55 $ 123.20 1,000 – 4,999 $ 19.25 $ 207.90 5,000 - 9,999 $ 38.50 $ 415.80 10,000 – 99,999 $ $57.75 $ 616.00 100K -5M $ 77.00 $ 770.00 Premium License WNP-PREMIUM- GOV WNP-PREMIUM- GOV 709103 709102 1-499 $ 77.00 $ 770.00 500 – 999 $ 385.00 $ 4,158.00 1,000 – 4,999 $ 770.00 $ 8,316.00 5,000 - 9,999 $ 1,925.00 $20,790.00 10,000 – 99,999 $ 3,850.00 $41,580.00 100K -5M $ 7,700.00 $80,850.0 0 Note: Verizon’s Wireless Network Performance (WNP) is a central portal that will provide two broadband capabilities that can be leveraged: • Analytics • Mapping Customers will be able to access WNP through My Business after purchase and must be subscribed to the MyBiz portal to use these licenses. Customer’s Tier is determined by the number of active lines in service at the time of purchase. See your account representative for additional information. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 84 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Exhibit A Wireless Network Performance Fees Wireless Network Performance (WNP) is a self-serve portal that allows a customer quick, convenient access to network and device analytics. The tool allows a customer to better manage devices, track usage, be notified of outages and use the best information available to make long-term plans or develop on-the-fly contingency plans. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 85 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Interoperability Mission Critical Interoperability licenses are not eligible for any further discounts. Software Sku’s Sku Sku Description Pricing Frequency Price U960-985-005-GOV Public Safety IWS Edge Clients1 Monthly $139.95 U960-991-001-GOV Public Safety Multimedia PTT Clients2 Monthly $7.95 U960-610-001-GOV Public Safety Radio Gateway Interconnection3 Monthly $39.95 U960-240-001-GOV Public Safety Video Gateway Interconnection4 Monthly $46.95 U960-260-001-GOV Public Safety Telephone Interconnection5 Monthly $19.98 U961-985-001-GOV Public Safety Soft Panic SW6 Monthly $112.50 Hardware Sku’s One time charge Sku Sku Description Pricing Frequency Price U980-100-001 All Network provisioning One time $795.00 U990-800-001 All Staging Testing One time $300.00 U500-614-001 4 PORT HW RADIO GATEWAY One Time $3,000.00 U500-612-001 2 PORT HW RADIO GATEWAY One Time $2,400.00 U500-610-001 1 PORT HW RADIO GATEWAY One Time $1,995.00 M840-475 VIDEO STREAMING DEVICE One Time $2,100.00 M400-351 SMART CABLE FOR VIDEO SCARPING One Time $399.00 Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G HD voice-capable smartphones. Mutualink solution provides the interoperability required when an active incident occurs (robbery, shooting etc.), and there is a need for different public safety agencies, schools, or commercial establishments to work together. Specifically allow all parties to exchange video, files (e.g. floor plans), messages, in addition to instant Push To Talk for voice communication. Interoperability – Mutualink solution improves collaboration (Audio, Video, Data) during emergencies in real-time. Overcome silos by enabling you to share information, between first responders, schools, and private security personnel, when you need it. 1. IWS Edge Client – Has a way of allowing drag and drop of participants and creating an active incident. Sharing audio/video data. 2. Multimedia PTT Client – Group communication to share audio/video data. 3. Radio Gateway Interconnection – Monthly charge for connecting the radio gateway to the hosted solution 4. Video Gateway Interconnection - Monthly charge for connecting the radio gateway to the hosted solution 5. Telephone Interconnection - Monthly charge for connecting the radio gateway to the hosted solution (Wireline) 6. Soft Panic SW – Allows customer to create an incident with predefined participants automatically ** The above Sku’s are mutually exclusive from one another. They cannot be used on the same MDN at the same time** July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 86 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Local Network Command – National Security, Public Safety, and First Responders This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for First Responders (88112) $0.00 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices Local Network Command – Government Subscribers This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for Government Agencies (88111) $1.00 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 87 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs Local Network Command – Enterprise Customers This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for Enterprise/B2B Customers (NAICS Qualified) (8776) $2.50 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 88 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. WIRELESS EQUIPMENT Equipment Pricing (NEW) Description One (1) Basic voice device at no charge on rate plans with a monthly access fee of $14.99 or higher per 24 months/ per line. Make and model at Verizon Wireless sole discretion, subject to availability. SOFL Approved Government Equipment Matrix devices. Verizon Wireless Government 10K 2yr matrix pricing only. All devices shall include an AC charger at no additional cost with the initial purchase. Additional or replacement AC chargers may be purchased Enterprise Network Extender at 25% off retail. 25% discount applies to the non-discounted, full retail price only of qualifying equipment. Notes: Verizon Wireless reserves the right to add or discontinue models. Equipment is subject to availability. Verizon Wireless’ Government Equipment Matrix is updated at a minimum quarterly based upon equipment availability, changes in technology, and market conditions. Not eligible for any other promotional pricing offers. Equipment becomes eligible for upgrade after 24 months in service. Accessory Discount Government Subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 89 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Other Services and Fees Non-recurring Verizon Wireless Fees Insufficient Funds Check Waived Bill Reprint Waived Late Fee Waived Record Change/Upgrade Fee Waived Fulfillment/Shipping Standard: 2-day (orders received before 4PM) Waived Urgent: Priority Overnight (delivery by 10:30 AM) (orders received before 4PM) $14.99 Saturday: (shipping by noon) $19.99 Directory Assistance: 411 SearchSM Our wireless 411 SearchSM is an enhanced directory assistance service with automatic connection. 411 Search offers phone numbers, addresses and information providing quick, safe and convenient service with up to three listings and one call connection per call or text. Voice call $1.99 (subject to change) per call plus applicable airtime, toll, wireless long distance and landline charges Message Sent via text With messaging bundle: $1.99 plus airtime for the call, and the message will be subtracted from the monthly allowance Per text message: $1.99 plus airtime for the call and $0.20 for the text message Block all calls except local calls (as defined by call plan): This is not permissible, but Flexible Business Plans are toll free nationwide. No blocking available to Canada or for premium calls such as 411. Toll charges may apply. Block spam and robocalls: Verizon Call Filter helps you avoid unwanted callers with spam protection, and allows you to set up a spam filter by level of risk, preventing unsolicited calls by sending them directly to voicemail. The basics (spam detection, blocking and reporting) are available at no charge. Block inbound/outbound text messages: Inbound and outbound text messaging can be blocked, including both at the same time at no charge. Block international calls to and from North America only: International Services Enabled (ISE) is required to permit calls to Mexico. Blocking is available within the North America dialing pattern, which includes the U.S. and Canada. Toll charges may apply. Incoming calls can originate anywhere in the world. Feature Basic Voicemail Basic Visual Voicemail iPhone Visual Voicemail Voicemail to Text for iPhone Premium Visual Voicemail July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 90 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Monthly Access Fee Free Free + Data Free + Data $2.99 + Data $2.99 + Data Storage Capacity (Messages) 20 20 40 40 40 Message Duration 3 minutes 3 Minutes 3 Minutes 3 Minutes 5 Minutes Transcription NA NA NA X X Distribution Lists 15 15 NA NA 20 Distribution Members 10 10 NA NA 50 Call Return NA X X X X Save Voicemails to device NA X NA NA X Caller Dependent Greetings NA NA NA NA 20 Caller Dependent Greeting Members per group NA NA NA NA 50 Reply by Text and E-Mail NA X X X* X Forward by Text and E-Mail NA NA NA NA X Voicemail to Text NA NA NA X X Mobile Application** NA X X X X Reply by FaceTime** NA NA X X NA July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 91 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Legacy Pricing LEGACY: Custom State of Florida Nationwide Push to Talk Plus (PTT) Per Line Calling Plan or Feature The calling plan below reflects the monthly access charge discount. No additional discounts apply. Conventional (Basic) Device Plan Smartphone Device Feature SOFL Plan Number Monthly Access Charge Per Line Tier Domestic Anytime PTT Plus Lines Per Month Domestic Anytime Voice Allowance Minutes Per Month Conventional (Basic) Device Plan Smartphone Device Feature 2B.1 through 2B.18 (PTT+ 94976) $10.00 1 - 8,999 0 Per selected voice calling plan requirements Mobile to Mobile Calling Unlimited Data Sent/Received Per the data package selected or Per the voice calling plan. PTT Plus service requires PTT Plus enabled device and coverage. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. Legacy: Custom State of Florida Nationwide Push to Talk Plus (PTT) Per Line Calling Plan or Feature (INTEROPERABILITY) The calling plan below reflects the monthly access charge discount. No additional discounts apply. Conventional (Basic) Device Plan Smartphone Device Feature SOFL Plan Number Monthly Access Charge Per Line Domestic Anytime PTT Plus Lines Per Month Domestic Anytime Voice Allowance Minutes Per Month 2B.1 through 2B.18 (PTT+ 94976) $10.00 1 - 8,999 As a plan: 0 As a feature: Per the voice calling plan Mobile to Mobile Calling Unlimited Data Sent/Received Per the data package selected or Per the voice calling plan. PTT Plus service requires PTT Plus enabled device and coverage. PTT Plus Interoperability requires an Interoperability Gateway, PTT Plus enabled device, and coverage. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS- 10/11-008C for further details. LEGACY: Custom State of Florida SMS Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. SMS (Text Messaging) SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per SMS Message Rate (Sent/Received) 3.1 through 3.13 (77847) $0.00 0 1 - 450,999 $0.02 July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 92 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. SMS (Text) Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received see attached International services pricing for further details... Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS- 10/11-008C for further details. LEGACY: Custom State of Florida MMS Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. MMS (Picture and Video Messaging) SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per MMS Message Rate (Sent/Received) 3.1 through 3.25 (77848) $0.00 0 1 - 1,608,999 $0.05 Multi-Media Messaging (MMS): Multi-Media Messaging (MMS) includes picture and video messaging and is only available within the National Enhanced Services Rate and Coverage Area. In addition, MMS messages are $0.25 per message, per address. In addition to the MMS per message charges, MMS uses calling plan Anytime Minutes or kilobytes. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. LEGACY: Custom State of Florida SMS Broadcast Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. SMS Broadcast (Text) Messaging SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per SMS Message Rate (Sent/Received) 3B.1 through 3B.25 (77847) $0.00 0 1 – 130,999 $0.02 SMS (Text) Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. LEGACY: Custom State of Florida Voice Calling Plans The calling plans below reflect the monthly access charge discount. No additional discounts apply. Unlimited Night & Weekend Minutes SOFL Plan Number Domestic Anytime Minutes Conventional and Smartphone Devices Monthly Access Charge Overage Rate Domestic Voice Roaming (Outside Florida) 6.1a (86192) 250 $20.60 $0.041 $0.103 6.4a (86193) 600 $30.90 $0.041 $0.103 Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. LEGACY: Custom State of Florida Unlimited Voice Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. No Domestic Long Distance Charges July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 93 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Domestic Voice Roaming (Outside Florida) 6.6a(86194) Unlimited $41.20 N/A $0.103 (includes PTT+) Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. *Overage Rate applies after allowance. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. LEGACY: Custom State of Florida Unlimited Nationwide Voice Calling Plan The calling plans below reflect the monthly access charge discount. No additional discounts apply. SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Voice Roaming (Canada and Mexico) 6.6a (86197) Unlimited $51.50 N/A $0.69 (includes PTT+) Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. *Overage Rate applies after allowance. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. LEGACY: Custom State of Florida All Inclusive Unlimited Nationwide Voice & Messaging Plan The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional and Smartphone/BlackBerry Devices SOFL Plan Number Monthly Access Charge Per Line Nationwide Voice Allowance Domestic Tethering Allowance Overate Rate Unlimited Text, Picture, Video Messaging and Data 6.1d(86768-3G) $51.00 Unlimited 5GB $10.30/GB Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. LEGACY: Custom State of Florida All Inclusive Unlimited Nationwide Voice & Messaging Plan (Hotspot) The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional and Smartphone/BlackBerry Devices SOFL Plan Number Monthly Access Charge Per Line Nationwide Voice Allowance 4G Domestic Hotspot/Tethering Overate Rate Unlimited Text, Picture, Video Messaging and Data 6.1d (86769-4G) $51.00 Unlimited 5GB $10.30/GB Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. LEGACY: Custom State of Florida BlackBerry Data Feature Packages July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 94 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Text and MMS Messaging 6.10b(77294 and 79789) $15.45 500MB $0.00849per MB Included* 6.11b(77295 and 79790) $20.60 1,000MB Exhibit 6B(79740 and 79791) $23.69 2,000MB Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. *Not included with the State of Florida Nationwide Custom Pooled Voice Services Plans LEGACY: Custom State of Florida BlackBerry Unlimited Data Feature Package The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Text and MMS messaging and tethering 6.12b(79407-4G and 79409-3G), (79781-4G and 79780-3G $32.96 Unlimited* N/A Included** Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice **Not available when bundled with the State of Florida Nationwide Custom Pooled Voice Services Plans LEGACY: Custom State of Florida Mobile Broadband Connect Feature The calling feature below reflects the monthly access charge discount. No additional discounts apply. With a Mobile Broadband Connect capable Smartphone/BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Per Minute Rate and Long distance 6.1f (76404-4G, 76405-3G) $10.00 Unlimited* Per the Voice Plan Notes: See attached Plan and Feature Details for important information about plans, features and options. Mobile Broadband Connect is currently available on select voice and data devices, and provides Mobile Broadband service utilizing the device as a modem. A mobile office kit, VZAccess Manager Software, a cable for tethering and/ or a software update may be required. Bluetooth® is not supported with Mobile Broadband Connect. Feature may only be added onto an eligible plan coupled with a Custom State of Florida Smartphone or BlackBerry Data Feature Package (SOFL Plans 6.6b, 6.7b, 6.10b, 6.11b and Exhibit 6B). Per Minute Rate applies to voice calls and other data usage in the United States. For optional features, the underlying calling plan determines the rates for voice airtime, and domestic long distance. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 95 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. LEGACY: Custom 4G Unlimited Smartphone Plan for Public Sector State of Florida - Government Subscribers Only This plan is not eligible for additional monthly access fee discounts. Monthly Access Fee $50.00 Data Allowance1 Unlimited Mobile Hotspot2 Unlimited Monthly Anytime Minutes Unlimited Domestic Long Distance Toll Free Included Domestic and International Messaging Allowance3 Unlimited Notes: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing see attached International services pricing for further details.. Only a 4G smartphone can be activated on this plan. 1After 10 GB of data usage on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 480p. 2Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. If 10 GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. 3Unlimited messaging from within the United States to anywhere in the world where messaging services are available. See attached International services pricing for further details. The “Custom 4G Unlimited Smartphone Plan for Public Sector – State of Florida Government” is eligible to use Travel Pass SPO code 383. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 96 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Verizon Wireless Plan and Feature Details Plans and Associated Charges: Billing, shipping and end-user address must be within an area where Verizon Wireless is licensed and provides service. Charges for calls will be based on the cell sites used, which may be outside the calling plan coverage area even when the subscriber is physically within the coverage area. Time of the call is based on the telephone switching office that carries the call, which may be different from the time of day shown on subscriber’s phone. Unused monthly minutes and/or Megabytes are lost. On outgoing calls, charges start when subscriber first presses SEND or the call connects to a network, and on incoming calls, when the call connects to a network (which may be before it rings). A call may end several seconds after subscriber presses END or the call disconnects. Calls made on the Verizon Wireless network, are only billed if they connect (which includes calls answered by machines). Billing for airtime and related charges may sometimes be delayed. Calls to "911" and certain other emergency services are toll-free and airtime-free, Airtime may be charged when dialing toll-free numbers. Anytime Minutes: Anytime Minutes apply when making or receiving calls from a calling plan’s rate and coverage area. . Airtime is rounded up to the next full minute. Allowance minutes/Megabytes are not transferable except as may be available on plans with sharing. In order to gain access to coverage in newly expanding markets, subscribers must periodically dial *228 to update roaming information from voice or Smartphone devices; from the VZAccess Manager, go into “Options” and click “Activation,” while in the National Enhanced Services Rate and Coverage Area every three months. This may alter the rate and coverage area. Automatic roaming may not be available in all areas and rates may vary. Roaming charges may be delayed to a later bill. Long Distance: Unlimited domestic long distance is included when calling from the calling plan’s home rate and coverage area, unless otherwise specified in the calling plan. Unlimited Messaging: Unlimited Messaging is included with select plans and is available in the National Enhanced Services rate and coverage area in the United States. Messaging applies when sending and receiving (i) text, picture and video messages to and from Verizon Wireless and Non-Verizon Wireless customers in the United States, (ii) Text, picture, and video messages sent via email, (iii) Instant messages, and (iv) Text messages with customers of wireless carriers in Canada, Mexico, Puerto Rico, and the U.S. Virgin Islands. Messaging is subject to Text, Picture, and Video Messaging Terms and conditions. Premium messages are not included. Mobile to Mobile Calling: Mobile to Mobile Calling minutes apply when making calls directly to or receiving calls directly from another Verizon Wireless subscriber while in the Nationwide Rate and Coverage area. Mobile to Mobile calls must originate and terminate while both Verizon Wireless subscribers are within the Mobile to Mobile Calling area. Mobile to Mobile Calling is not available (i) with fixed wireless devices with usage substantially from a single cell site, (ii) for data usage including Push to Talk Plus calls, Picture or Video Messaging (iii) if Call Forwarding or No Answer/Busy Transfer features are activated, (iv) for calls to Verizon Wireless customers using any of the International services, (v) for calls to check Voice Mail, (vi) in those areas of Louisiana and Mississippi where the users roaming indicator flashes, (vii) in Canada and Mexico and (viii) to users whose current wireless exchange restricts the delivery of Caller ID And (viiii) for incoming calls if Caller ID is not present or Caller ID Block is initiated. Mobile to Mobile Calling minutes will be applied before Anytime Minutes. Night and Weekend Minutes: Apply to calls made in a calling plan’s rate and coverage area only during the following hours: 12:00 am Saturday through 11:59 pm Sunday and 9:01 pm to 5:59 am Monday through Friday. If both Night and Weekend and Mobile to Mobile Calling minute allowances apply to a given call, Mobile to Mobile Calling minutes will apply before Night and Weekend minutes. However, if either allowance is unlimited, the unlimited allowance will always apply first. Push to Talk Plus: Push to Talk Plus capable Equipment required. Push to Talk Plus capable Equipment can only be used with a Push to Talk Plus calling plan. Subscribers switching from a Push to Talk Plus Calling Plan to another calling plan may not be able to use certain Push to Talk Plus capable Equipment with the new plan. Push to Talk Plus calls may only be made with other Verizon Wireless Push to Talk Plus subscribers. Push to Talk Plus Subscribers may initiate or participate on a call, simultaneously, with as many as 250 total participants (total is limited to (50) if interoperating between 3G and 4G participants). Administrators can be designated to manage the Push to Talk contact lists via a single website interface with a single user name/password. Existing Push to Talk Subscriber Equipment may require a software upgrade to use Push to Talk Plus or replacement with a Push to Talk Plus capable device. Push to Talk Plus is only available within the National Enhanced Services Rate and Coverage Area and WiFi access points. There will be a delay from the time a Push to Talk Plus call is initiated until the Push to Talk Plus call is first received by the called party.. If an incoming voice call is received while on a Push to Talk Plus call the voice call may be answered and the Push to Talk Plus placed on hold. If an incoming Push to Talk Plus call is received while on a Push to Talk Plus call the PTT call icon can be selected to connect to the Push to Talk Plus call. If the incoming voice or Push to Talk Plus call is not answered a missed call alert will display. Network registration information will be sent to the Equipment each time it is powered on in the National Enhanced Services Rate and Coverage Area, each time the Subscriber travels into the National Enhanced Services Rate and Coverage Area, and every 12 hours if the Subscriber stays within the National Enhanced Services Rate and Coverage Area. While the updated network registration information is being sent to the July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 97 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Equipment, incoming voice calls will go directly to voice mail. Contact list cannot be modified from certain Equipment. Subscriber cannot prevent others who have the Subscriber’s MTN from entering the MTN into their Push to Talk contact list. Only one person can speak at a time during a Push to Talk Plus call. . In-Call Talker Override (Talker Priority) allows a pre-determined user priority to take the floor to communicate urgent message over participant. Push to Talk Plus services cannot be used for (i) access to the Internet, intranets or other data networks, except as the device’s native applications & capabilities permit, (ii) any applications that tether Equipment to laptops, personal computers or other devices for any purpose. Please refer to the attached One Talk terms of service. International Long Distance: You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries.. International Roaming Some services, such as premium text messaging, directory assistance, entertainment lines and third-party services, may be available, and charges for these services will be billed (along with applicable toll charges) in addition to roaming rates. Message-waiting-indicator service is not available where Text Messaging is not available. When using International Phone, or International Data services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico Plan, and you’re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country’s rates. Verizon Wireless will terminate your service for good cause if less than half of your voice or data usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. International rates and destinations are subject to change without notice. You must add International Eligibility to your account to roam in many destinations. By using Equipment outside the United States, Subscriber is solely responsible for complying with all applicable foreign laws, rules and regulations (“Foreign Laws”), including Foreign Laws regarding use of wireless phones while driving and use of wireless camera phones. Verizon Wireless is not liable for any damages that result from subscriber’s failure to comply with Foreign Laws. Roaming in GSM countries: GSM International Phone, activated in the United States with compatible Subscriber Identity Module (SIM) card required. Rates terms and conditions apply only when roaming on participating GSM networks in published International Phone countries. Service may be available in additional countries, but airtime rates, availability of calling features, and ability to receive incoming calls (including return calls from emergency services personnel) may be restricted. Service in certain countries may be blocked without prior notice. Where Text messaging is available, Customer will be charged $0.50 for each message sent and $0.05 for each message received. Text messaging rates are subject to change. Text messages may be sent only to MTNs of (i) Verizon Wireless customers, and (ii) customers of foreign wireless carriers that participate in international text messaging. Ask your account manager for the most current list of participating foreign carriers. Data Services Data Services: Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received), as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without you pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute. Verizon Wireless is implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While Verizon Wireless invests much effort to avoid changing text, image, and video files in the compression process, and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please refer to the Network Performance attachment. . Verizon Wireless strives to provide customers with the best experience when using our network, a shared resource among tens of millions of customers. To further this objective, Verizon Wireless has implemented Network Optimization Practices designed to ensure that the overwhelming majority of data customers aren’t negatively impacted by the inordinate data consumption of a few users. If you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users, Verizon Wireless may reduce your data throughput speeds when connected to a congested cell site. The reduction can last for the remainder of the current bill cycle and the immediately following bill cycle to ensure high quality network performance for other users at locations and times of peak demand. For a further more detailed explanation of these techniques please refer to the Network Performance attachment.. Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 98 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. its entirety; data charges will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service. Data Services: Permitted Uses: You can use Verizon Wireless Data Services for accessing the Internet and for such uses as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP). Data Services: Prohibited Uses. You may not use our Data Services for illegal purposes or purposes that infringe upon others' intellectual property rights, or in a manner that interferes with other users' service, that violates trade and economic sanctions and prohibitions as promulgated by the Departments of Commerce, Treasury or any other U.S. government agency, that interferes with network's ability to fairly allocate capacity among users, or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail (ii) below) or otherwise denigrate network capacity or functionality; (ii) “auto-responders, ”cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e-mail use by others; (iii) generating “spam” or unsolicited commercial or bulk e-mail (or activities that facilitate the dissemination of such e-mail); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation of dissemination of viruses, malware, or “denial of service” attacks; (v) accessing or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle or “any keep alive” functions, unless they adhere to Verizon Wireless” requirements for such usage, which may be changed from time to time. Verizon Wireless further reserves the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and Verizon Wireless reserves the right to deny, modify or terminate service, with or without notice, to anyone Verizon Wireless believes is using Data Services in a manner that adversely impacts the Verizon Wireless network. Verizon Wireless may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but Verizon Wireless will not monitor the content of the communications except as otherwise expressly permitted or required by law. [See the attached Verizon Full Privacy Policy] Unlimited Data Plans and Features (such as Mobile BroadbandAccess, , and Push to Talk Plus) may ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). The Unlimited Data Plans and Features MAY NOT be used for any other purpose. Examples of prohibited uses include, without limitation, the following: (i) continuous uploading, downloading or streaming of audio or video programming or games; (ii) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine–to– machine connections or peer–to–peer (P2P) file sharing; or (iii) as a substitute or backup for private lines or dedicated data connections. This means, by way of example only, that checking email, surfing the Internet, downloading legally acquired songs, and/or visiting corporate intranets is permitted, but downloading movies using P2P file sharing services and/or redirecting television signals for viewing on laptops is prohibited. For individual use only and not for resale. We will protect our network from harm, which may impact legitimate data flows. We reserve the right to limit throughput or amount of data transferred exceeding 25 GB in any given billing cycle on any line, in any given billing cycle, for all additional usage for the remainder of the then-current bill cycle for the line that exceeds the data usage, and reserve the right to deny or terminate service, without notice, to anyone we believe is using an Unlimited Data Plan or Feature in any manner prohibited above or whose usage adversely impacts our network or service levels. Anyone using more than 25 GB per line in a given billing cycle is presumed to be using the service in a manner prohibited above, and we reserve the right to immediately terminate the service of any such person without notice. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB in with prior written notice. We also reserve the right to terminate service upon notification to the customer. Unlimited , Mobile BroadbandAccess, and InternationalAccess data sessions may be used for the following purposes: (i) Internet browsing, (ii) e-mail, and (iii) intranet access (including access to corporate intranets, e-mail and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited Mobile BroadbandAccess and Push to Talk Plus services cannot be used (i) for uploading, downloading or streaming of movies, music or games, (ii) with server devices or with host computer applications, other than applications required for Wireless Sync service, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (iii) as a substitute or backup for private lines or dedicated data connections. Additionally, Unlimited Mobile BroadbandAccess services cannot be used for, (i) access to the Internet, intranets or other data networks, except as the Equipment’s July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 99 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. native applications and capabilities permit, or (ii) for any applications that tether Equipment to laptops or personal computers other than for use of the Wireless Sync. Unlimited Mobile BroadbandAccess and data sessions automatically terminate after 2 hours of inactivity, unless Subscriber has Mobile IP (MIP) capable Equipment. Data Roaming: International Eligibility is needed to roam in many destinations. See attached International services pricing for further details. International Data Optional Features: International PC Card required for international use. International PC Cards will not work in the United States or Canada and GlobalAccess Subscribers will need a Mobile BroadbandAccess PC card for domestic use. The domestic and International PC Cards cannot be used at the same time. International Data Optional Features subscribers must activate and update their Preferred Roaming lists while in the National Enhanced Services Rate and Coverage Area every three months. Verizon Wireless reserves the right to terminate the service of any subscriber whose total usage is less than half on the Verizon Wireless National Enhanced Services Rate and Coverage Area over three consecutive billing cycles. A data session is inactive when no data is being transferred, and may seem inactive while data is actively being transferred to a device, or seem active when actually cached and not transferring data. Customer must maintain virus protection when accessing the service and is responsible for all data sent and received including “overhead” (data that is in addition to user-transmitted data, including control, operational and routing instructions, error-checking characters as well as retransmissions of user-data messages that are received in error) whether or not such data is actually received. Verizon Wireless will not be liable for problems receiving Service that result from Customer’s device. Megabyte (MB) Data Plans: M2M data usage is rounded to next full kilobyte at end of each billing cycle. Any unused portion of the megabyte allowance is lost. Equipment will not indicate kilobyte usage. Data Roaming:International eligibility is needed to roam in many destinations. Only the Canadian Broadband Rate and Coverage Area supports EV-DO. Please refer to the attached international services pricing for additional details. M2M Data Plan Share Options: Share Options: Sharing is available only among Government Subscribers on applicable M2M Low Usage and High Usage calling plans. Account Share: Customer may activate up to 15 share groups per account. Sharing is available only among M2M Lines on the Mobile Broadband M2M Account Share Plans on the same billing account, in the same usage group (e.g. Low Usage and High Usage plans cannot share with each other). Unused allowance will be distributed to M2M Lines with an overage on an as needed basis to M2M Lines on the same billing account that have exceeded their allowance during the same monthly billing period. At the end of each bill cycle any unused allowances will be applied to the overages of the other M2M Lines on the same account beginning with the line with the lowest overage need until depleted. Customers subscribing to Mobile Broadband M2M Account Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Profile Share Plans. Profile Share: Customer may activate one (1) share group per profile (e.g. Low Usage and High Usage plans cannot share with each other); however, customer may have multiple bill accounts on the same profile. Sharing is available only among M2M Lines on the Mobile Broadband M2M Profile Share Plans on the same profile, in the same usage group. Each sharing M2M Lines unused KBs will pass to other sharing M2M Lines that have exceeded their data allowance during the same monthly bill cycle. Unused KBs will be distributed proportionally as a ratio of the KBs needed by each applicable M2M Line to the total KBs needed by all sharing M2M Lines on the same profile. Customers subscribing to Mobile Broadband M2M Profile Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Account Share Plans. Note: 1A profile is defined as a Customer’s overarching account of record under which Customer may have multiple billing accounts 1. Networkfleet Terms and Conditions 1. DEFINITIONS. In these Terms and Conditions, the following terms, when capitalized, shall have the meaning set forth below: “Customer Website Pages” means the web pages on the Networkfleet Website designated by Networkfleet for use by Customer. M2M Data Plans and Feature Details July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 100 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. "Devices" means the Networkfleet wireless device(s) identified on an accepted order. "Networkfleet Services" means the services ordered hereunder including, but not limited to: (a) collection of diagnostic and/or location information from a Vehicle; (b) any proprietary data feed or elements thereof or any APIs provided by Networkfleet; (c) analysis, delivery and posting of Vehicle information to the Networkfleet Website; (d) notification to Customer and/or a designated third party by e-mail of certain events or Vehicle information; (e) Customer access and usage of Customer Website Pages; and (f) Device installation services. "Networkfleet Website" means the Networkfleet website currently located at www.networkfleet.com. “Network Fleet” is a wholely owned subsidiary of Verizon Communications, Inc, and an affiliate of Cellco Partnership, d/b/a Verizon Wireless which is the “Contractor” under the Verizon Wireless State of Florida Contract DMS-10/11-008C "Service Partners" means the entities that Verizon Wireless works with, from time to time, to provide the Networkfleet Services, including, but not limited to, installers, website operators, mapping data providers and licensors. "Vehicle" means any vehicle equipment equipped with a Device and owned or under the control of Customer. 2. NETWORKFLEET LICENSE. During the time that Customer is entitled to receive Networkfleet Services hereunder, the Customer shall have a non exclusive, non transferable license to (i) use the Networkfleet Services in the United States and such other countries as may be approved by Verizon Wireless in writing, (ii) access and use the Customer Website Pages, and (iii) use the firmware and software included in the Devices, solely for use in connection with the Networkfleet Services, and as provided in these Terms and Conditions. Redistribution or resale of this information by the Customer is prohibited without prior written consent. 3. INSTALLATION SERVICES. If Verizon Wireless accepts an order for Device installation services, such services may be performed by Service Partners who will install the Device at a mutually agreed location, in accordance with Networkfleet’s Installation Policy, located at in the Networkfleet attachements., as it may be amended from time to time, which is available at the Networkfleet Website. Customer acknowledges and agrees that installation of the Device may involve drilling holes, rewiring and other similar alterations to the Vehicle and that Verizon Wireless is not obligated to restore the Vehicle after removal of the Device. 4. CUSTOMER OBLIGATIONS. Customer shall limit its use of the Devices, Networkfleet Services, Networkfleet Website, and Customer Website Pages to their intended purposes and shall comply, and cause its employees and agents to comply with all applicable laws and regulations and with Networkfleet's Website Acceptable Use Policy, Privacy Policy and all other policies that Networkfleet may establish from time to time, which are, or will be available, on the Networkfleet Website. Customer shall inform its drivers of Vehicles that such Vehicle has been enabled for Networkfleet Services and that the Networkfleet Services include the collection of data points associated with the Vehicle’s location and manner of operation. 5. LIMITED WARRANTY. (a) Verizon Wireless warrants to Customer that a Device purchased hereunder (other than an Asset Tracker device) will be free from defects in material and workmanship that prevent the Device from functioning in accordance with its specifications for a period of three (3) years following the initial activation of a Device. The period may be extended though the same period of time as the Customer has continuously paid for Networkfleet Services for the Device; (b) Verizon Wireless warrants to Customer that an Asset Tracker device which has been purchased new from Networkfleet by Customer, will be free from defects in material and workmanship that prevent it from functioning in accordance with its specifications for a period of three (3) years from initial activation, excluding the battery. (c) Verizon Wireless warrants to Customer that all accessories that are purchased new from Networkfleet by Customer will be free from defects in material and workmanship that prevent them from functioning in accordance with their specifications for a period of one (1) year from the date of shipment, (d) Verizon Wireless warrants to Customer that installation services will be free from defects in workmanship for a period of one (1) year from completion of any such installation services (unless Customer has purchased an extended installation warranty). Verizon Wireless warrants that extended warranty installation services will be free from defects in workmanship for a period of one (1) year following completion of such services. The period may be extended through the same period of time as the Customer has continuously paid for such extended warranty installation service. (e) Warranty claims must be made by notifying Verizon Wireless in writing promptly after Customer learns of the facts supporting a warranty claim, as specified in Networkfleet’s current applicable warranty policy as attached hereto. Verizon Wireless will, at its discretion, either repair or replace any non-complying Device with a Device of equivalent functionality, and if applicable, remedy any defects in installation of the Device. (f) THE REMEDIES IN THIS SECTION ARE THE SOLE OBLIGATIONS AND REMEDY FOR BREACH OF ANY WARRANTY. 6. EXCLUSIONS. The Limited does not cover repair, replacement or correction of any defect, damage or malfunctions caused by: (i) failure to properly install the Devices as described in the Networkfleet installation guides (if installation is not performed by Networkfleet); (ii) accident, negligence, theft, vandalism, operator error, misuse or acts of Nature; (iii) failure of the facilities Customer uses to access the Networkfleet Website or July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 101 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. to conform to Networkfleet specifications; (iv) modifications, attachments, repairs or unauthorized parts replacements performed by Customer or any third party not authorized by Networkfleet; or (v) use by Customer of hardware or software not provided or approved by Networkfleet. Customer will be responsible for the cost of Support Services provided by Networkfleet caused by any of the foregoing. 7. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 5, VERIZON WIRELESS MAKES NO WARRANTY OR GUARANTEE OF ANY KIND WITH RESPECT TO THE DEVICES AND THE NETWORKFLEET SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VERIZON WIRELESS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. VERIZON WIRELESS DOES NOT WARRANT THAT THE RECEIPT OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM THE DEVICES WILL BE AVAILABLE AT ALL TIMES, AT ALL GEOGRAPHIC LOCATIONS, UNINTERRUPTED OR ERROR-FREE, OR THAT THE TRANSMISSION OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM NETWORKFLEET TO CUSTOMER OR TO THE CUSTOMER WEBSITE PAGES WILL ALWAYS BE ACCURATE, TIMELY OR COMPLETE. 8. LIMITATION OF LIABILITY. (a) NEITHER PARTY WILL BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF THAT PARTY IS INFORMED THAT THOSE DAMAGES MAY OCCUR. VERIZON WIRELESS’ CUMULATIVE LIABILITY UNDER ANY LEGAL THEORY SHALL NOT EXCEED THE AMOUNT PAID TO VERIZON WIRELESS. (b) WITHOUT LIMITING THE FOREGOING, VERIZON WIRELESS AND THE SERVICE PARTNERS ARE NOT RESPONSIBLE FOR LIABILITIES OF ANY KIND RESULTING FROM DELAYS IN DELIVERY, INSTALLATION OR PROVIDING NETWORKFLEET SERVICES OR OTHER SERVICES, REGARDLESS OF THE CAUSE OF THE DELAY. CUSTOMER UNDERSTANDS AND AGREES THAT VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM AN ALLEGED OR ACTUAL LACK OF SECURITY RELATING TO CUSTOMER'S USE OF THE NETWORKFLEET SERVICES. (c) CUSTOMER UNDERSTANDS AND AGREES THAT: (i) THE DEVICE IS A WIRELESS DEVICE AND THAT WIRELESS COMMUNICATIONS NETWORKS ARE USED TO CONNECT THE DEVICES WITH NETWORKFLEETS DATA CENTER AND BY USING GPS (GLOBAL POSITIONING SYSTEM) TO DETERMINE A VEHICLE’S LOCATION; (ii) THE NETWORKFLEET SERVICES WILL NOT OPERATE UNLESS A VEHICLE IS IN AN AREA THAT HAS ADEQUATE WIRELESS COMMUNICATIONS COVERAGE AND, EVEN IF A VEHICLE IS IN SUCH AREA, THE NETWORKFLEET SERVICE IS SUBJECT TO WIRELESS SERVICE NETWORK AND TRANSMISSION LIMITATIONS AND MAY BE ADVERSELY AFFECTED BY TERRAIN, SIGNAL STRENGTH, WEATHER AND ATMOSPHERIC CONDITIONS, OR OTHER THINGS THAT VERIZON WIRELESS DO NOT CONTROL; AND (iii) INFORMATION ABOUT A VEHICLE’S LOCATION WILL NOT BE AVAILABLE UNLESS THE DEVICE IN THE VEHICLE IS ABLE TO RECEIVE GPS SIGNALS. 9. PROPRIETARY RIGHTS. Customer acknowledges and agrees that the Devices, the Networkfleet Service and the Networkfleet Website may include patent, copyright, trademark, service mark, trade secrets, or other intellectual property rights (collectively “Proprietary Rights”) of Networkfleet, its affiliates or the Service Partners (including, with respect to the Networkfleet Website, materials that may be proprietary to Service Partners and suppliers, and that Networkfleet, its affiliates, including Verizon Wireless and/or the Service Partners retain title to and ownership of those Proprietary Rights and any and all improvements, modifications, fixes or enhancements made by or for Networkfleet, its affiliates and/or the Service Partners to the Devices, the Networkfleet Service or the Networkfleet Website and grant such Customers a limited license for purposes of utilizing the services for the purposed outlined in this agreement. Customer will not copy, modify, reverse-engineer, disassemble or decompile any software or firmware included in any Device or the Networkfleet Website or otherwise provided to Customer by or on behalf of Networkfleet, and will not disclose such software or provide access to the Devices, such software or any Networkfleet Services to any third party for such a purpose. Customer agrees that with respect to the Networkfleet Services, it shall not, nor shall it permit any third party to (a) assign, transfer, lease, rent, sell, distribute or import such Networkfleet Services to any third party; (b) except with the express written consent of Verizon Wireless, combine, embed or incorporate the Networkfleet Services into any other product or service other than any Customer-owned or developed interface for purposes of receiving the data feed delivered from the Networkfleet Devices; (c) reverse engineer, translate, convert, decompile the Networkfleet Services; (d) remove or alter any proprietary notices in the Networkfleet Services;(e) use the Networkfleet Services in connection with the transmission, sale, license, or delivery of any infringing, defamatory, offensive, or illegal products, services, or materials; (f) use the Networkfleet Services in any manner that threatens the integrity, performance, or availability of the Networkfleet Service; or (g) use the Networkfleet Service in any manner that violates local, state or federal laws, regulations or orders. The Networkfleet Website includes aerial, satellite imagery from Digital Globe, one of the Service Partners, as a mapping option. If Customer uses such mapping option, Customer agrees to comply with the terms of use contained in Digital Globe’s End User License Agreement reference Networkfleet MAXAR DigitalGlobe attached hereto. 10. MODIFICATIONS; WEBSITE MAINTENANCE. Networkfleet may alter or modify all or part of the Devices, the Networkfleet Services or the Networkfleet Website from time to time; provided such changes do not materially adversely affect Customer's use of the Networkfleet Services or Networkfleet Website. Subject to the foregoing, such changes may include, without limitation, the addition or withdrawal of features, information, products, services, software or changes in instructions. Networkfleet reserves the right to perform scheduled maintenance for the Networkfleet Services and Networkfleet Website from time to time. This may include application and database maintenance as well as general website maintenance and may or may not involve Networkfleet Website and Networkfleet Services unavailability. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 102 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 11. DATA. Customer represents and warrants that it has all rights and authority with respect to the data Verizon Wireless, Networkfleet, and the Service Partners acquire and transmit through Customer's use of the Devices, the Networkfleet Services and the Networkfleet Website ("Business Data") and grant the rights and approvals set forth in this Agreement and further grants to Verizon Wireless, Networkfleet, its affiliates and the Service Partners the nonexclusive, license and right to collect, access and use Business Data, and to access, copy and use the Business Data in the course of performing the Networkfleet Services and to analyze, measure and optimize the performance of the Devices and the Networkfleet Services and to develop new offerings for Customer and others and for other purposes of Networkfleet and its affiliates, including the development of data products for sale, licensing and distribution to third parties during the term of its contract with the Customer; provided, however, that except as may be required under law or court order, Networkfleet will not disclose or distribute Business Data to a third party in a form that permits identification of Customer. 12. EXPORT CONTROL. Customer understands and agrees that: (i) the software used in connection with the Service is controlled by US export control laws; (ii) further transfer or export of the software may be subject to US export control laws or similar laws of other countries; (iii) Customer will abide by such laws; and (iv) Customer will not re-export or divert the software to a country or activity in contravention of U.S. law. Customer represents and warrant that: (i) Customer is not now located in, does not maintain an office or residence in, is not a citizen of, nor does Customer intend to travel to (without agreeing to follow any specific federal regulatory parameters on such travel), any of the following countries: Cuba, Iran, North Korea, Sudan, Syria, or other locations where the United States or other governments may have restrictions; and (ii) Customer is not, nor does Customer anticipate being, listed on any U.S. Government, United Nations or other country’s prohibited parties list (including, but not limited to the U.S. Department of Commerce Denied Persons List or Entity List and the U.S. Treasury Department's Specially Designated Nationals, Terrorists or Narcotics Traffickers List). 13. OWNERSHIP AND ACCEPTANCE. Title transfer and acceptance of products and services occur upon shipment or provision of service. 14. GENERAL. (a) No amendment, change, modification or waiver to any provision of any accepted order or these Terms and Conditions will be binding unless signed by an authorized representative of each party. (b) The parties' respective rights and obligations under Sections 7. DISCLAIMER OF WARRANTIES, 9. PROPRIETARY RIGHTS, and 11. DATA survive termination of an order. This Call Filter Service Attachment (“Call Filter Attachment”) to the Agreement between Customer and Verizon Wireless sets forth the terms and conditions specific to the Call Filter Service (described below) to be provided by Verizon Wireless to Customer hereunder. If there are any inconsistencies between this Call Filter Attachment and the Agreement, this Call Filter Attachment shall control with respect to the Call Filter Service functionality or operation. Any capitalized but undefined terms used in this Call Filter Attachment shall have the meanings given such terms in the Agreement. 1. Call Filter Service Overview. Verizon Wireless’s Call Filter Service allows Customer to take manage its calls (the “Service”). 2. Call Filter and Call Filter Plus Service Description. Call Filter is available to Customer for no additional monthly charges, and provides spam protection (spam alerts, blocking and reporting). Call Filter Plus provides added protection with caller ID and other premium features for a monthly charge, which are set forth in the Call Filter Plus Service Fees exhibit attached hereto. Call Filter utilizes network-based functionality to provide spam alerts and caller ID information on Customer’s devices, and will not require the Call Filter application for these features. Spam blocking and other enhanced spam protection tools require the Call Filter application and a compatible device. Availability of certain features will vary depending on the device. . Basic phones will receive network-based spam protection. Call Filter requires Verizon Wireless's 4G LTE network; limited features of the Service may be available if Customer is roaming on a VoLTE network outside of Verizon Wireless’s 4G coverage area. 3. Call Filter Limitations. Call Filter is not available for incoming calls from restricted or unlisted numbers. Call Filter does not detect spam calls from international numbers, but Customer may choose to block calls from international numbers. Call Filter utilizes analytics and databases that are continually evolving, including spam reporting by customers. Call Filter may not work with some of our other services like NumberShare or eSIM lines. 4. Spam Protection and the Call Filter Application. Call Filter will alert Customer when Customer receives potential spam calls and allows Customer to turn on the spam filter to automatically block (send directly to voicemail) spam calls based on Customer’s preferred risk level (as determined by Customer in the Call Filter application). If Customer enrolls in Call Filter through the Call Filter application, Verizon will automatically turn on Customer’s spam filter to block all high-risk spam calls, Call Filter Service Attachment to Verizon Wireless Agreement: Government Terms of Service July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 103 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. but Customer can always turn off or adjust the blocking within the Call Filter application. Call Filter Plus, provides additional protection with caller ID for unknown numbers, access to a risk assessment meter for each spam call, reverse spam number lookup, and additional categories of spam alerts including "Robo Caller" or "Potential Fraud." With Call Filter Plus, depending upon Customer’s device, Customer may also be able to view a list of callers that have been identified as spam or blocked, and block and un-block specific numbers. Call Filter's spam detection and block management may inadvertently mislabel or block legitimate callers including those to whom Customer may have given consent to communicate with via Customer mobile number. Customer should check Customer voicemail to determine if the caller is legitimate (if they left a voice message and if Customer have voicemail enabled). Verizon Wireless does not guarantee that all calls that are spam will be detected. Customer’s spam settings such as spam filters and personal block and spam lists will be permanently deleted once Customer changes devices, uninstalls the Call Filter application, unsubscribes or downgrades the Service, or in the case of Android users, disables the Call Filter application or clear application cache or data. 5. Caller ID. Caller ID, available with Call Filter Plus, displays the name, phone number, city and state of a caller's phone number, if these details are available and supported by Customer’s device. Some devices may only display the caller's name as the Call Filter may not be available on all devices. Some devices also allow identification of text messages when using an eligible messaging application. Android users may also see the caller's uploaded photo if available. 6. The caller's identity may not show if they are labelled as Robo Caller, Potential Spam or Potential Fraud on certain operating systems. Customer’s saved contact names will show instead of the caller identification (so if a call would normally show as a Robo Caller with the Service, but is in Customer’s list of contacts, that contact name will show instead). If Customer uploads a photo, Customer’s photo will be seen by other Verizon Wireless customers that use the Service but will not override a Customer's contact photo (uploading is not available for all devices). 7. Data Charges. Subject to the Agreement, data charges may apply for download of the application and use of the Service. Call Filter does not operate on Wi-Fi, so data charges may apply when using the Service even if Customer device is also connected to Wi-Fi. If Customer’s device is eligible for the uploading or receiving of a picture, data charges apply to such uploading and also for receiving pictures. Such data charges will be billed to Customer’s Verizon Wireless account according to Customer’s data plan. The Service will automatically renew every month unless canceled. For Call Filter Plus, Customer will be billed a Monthly Access Fee as specified in the Call Filter Plus Service Fees exhibit. 8. Privacy. Verizon Wireless may use information about Customer’s activity in the Service, subject to our Privacy Policy, please refer to the attached Verizon Full Privacy Policy. . In order to provide the Service to Customer, Verizon Wireless will access the following information: MTN, contacts, call log, and messages (Android devices only). Verizon Wireless does not share information for any other purposes other than to render the Service. While a Customer end user can review or turn off these permissions at any time in the device settings, without access to that information, the Service will not be provided to that device. 9. Licenses and Restrictions. Call Filter is the property of Verizon Wireless or its licensors. Call Filter software and any application installed on Customer devices are licensed and not sold to Customer. Verizon Wireless and its licensors grants to Customer a limited, non-exclusive, revocable, non-transferable, personal, non-commercial license to use the Service for its intended use, in the United States. 10. Restrictions on Use. Customer will not, or permit anyone else to, sell, resell, distribute, sublicense, loan, lease, otherwise transfer, alter, modify, merge, adapt, copy, delete, record, translate, publish, upload, transmit, export, create derivative works of, make any commercial use of, reverse engineer, decompile, attempt to derive the source code, or disassemble the Service of any software that forms part of the Service. Customer may not use the Service or any part of it for any improper use (including infringement of copyright or other intellectual property rights) and must follow all laws. Customer will not alter, disable, or circumvent any features embedded in the software. All rights not expressly granted to Customer herein are reserved. Verizon Wireless may revoke this license at any time without notice. 11. Branding. All trademarks, service marks, trade names, logos, domain names, and any other features of Verizon Wireless's brand are the sole property of Verizon Wireless and Verizon Wireless does not grant any rights to such branding to Customer for any use at all. Customer may not remove or alter any copyright, trademark, or other intellectual property notices of the Service. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 104 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 12. User Content. For certain eligible devices, the Service allows Customer to upload a photo to display. Customer may choose to attach a photo from Customer own photo gallery, a new photo that Customer take, or a photo available for use from an Internet search that Customer conducts. Customer is responsible for any content that Customer uploads to the Service. Verizon Wireless does not monitor or control the content Customer chooses to send via the Service and, Verizon Wireless disclaims all responsibility for such content. Photos that Customer did not take may be subject to copyright protection which limits or prohibits their copying, transmission and/or use. Customer agrees that Customer will not attach copyrighted content in a way that infringes any copyright, and that Customer is wholly responsible for any copyright infringement resulting from Customer’s conduct. If Customer is unsure about whether Customer’s conduct is lawful, Customer should not attach the content. 13. Digital Millennium Copyright Act Notice. If Customer believe that Customer content has been improperly used in the Service in a way that constitutes copyright infringement please contact Verizon at the address below. Pursuant to Title II of the DMCA, all claims alleging copyright infringement for material that is believed to be residing on Verizon's system or network should be promptly sent in the form of written notice to Verizon's Designated Agent. The Designated Agent for DMCA Notice is: Verizon Copyright Department 1320 North Courthouse Road, Floor 9 Arlington, Virginia 22201, U.S.A. Fax 703.351.3669 Email DMCA@verizon.com NOTE: No other notices or communications should be sent to the Designated Agent, who is appointed solely for the purpose of receiving notices of claims alleging copyright infringement under the DMCA. Specific requirements for proper notification of claimed infringement are set forth in the DMCA (see 17 U.S.C. § 512(c)(3)). Valid notification must be a written communication that includes all of the following elements: 1. Signature of copyright owner or person authorized to act on behalf of the owner; 2. Identification of copyrighted work claimed to be infringed; 3. Identification of the material claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit the service provider to locate the material; 4. Information reasonably sufficient to permit the service provider to contact the complaining party (address, phone number and, if available, email address); 5. A statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent, or the law; and 6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly being infringed. It is the policy of Verizon that upon receipt of a valid DMCA notice Verizon will remove or disable access to allegedly infringing material. There are substantial penalties for false claims (see 17 U.S.C. § 512(f)). 14. Open Source and Third Party Licenses. Customer’s use of the Service is subject to open source licenses that form part of the Service. Certain software or technical information is licensed from third parties, and may be covered by one or more U.S. Patents, pending U.S. patent applications, and pending counterpart European and international patents. The open source licenses that form part of the Service. Please refer to the Call Filter open source licenses attached hereto. : • [This link is broken. Our technical team reached out to the vendor and that vendor is working on the links, but it has not yet been resolved. • • This link is broken. Our technical team reached out to the vendor and that vendor is working on the links, but it has not yet been resolved. 15. Termination. Subject to the dispute resolution provision in the Agreement, Verizon may limit, suspend, terminate or discontinue the Service, or certain features or functions of the Service, at any time without notice, including if Customer breaches this Call Filter Attachment. Customer may terminate Customer’s use of the Service at any time by unsubscribing to the Service. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 105 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 16. DISCLAIMER OF WARRANTIES. THE SERVICE AND ANY INCLUDED APPLICATION IS PROVIDED BY VERIZON OR ITS LICENSORS 'AS IS', WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OR CONDITIONS OF ANY KIND, INCLUDING FOR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. CUSTOMER USES THE SERVICE AT ITS OWN RISK. VERIZON WIRELESS AND ITS LICENSORS, AND VENDORS MAKE NO WARRANTY, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY, AVAILABILITY, COMPLETENESS, USEFULLNESS, SECURITY, RELIABILITY, INTEROPERABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPED, VIRUS FREE, OR COMPATIBLE WITH YOUR DEVICE OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS AT ALL OR AS TO THE IDENTIFICATION, LABELING, SPAM OR BLOCK MANAGEMENT, OR BLOCKING OF CALLS. VERIZON WIRELESS AND ITS LICENSORS, AND VENDORS DO NOT PROVIDE ANY WARRANTY (EXPRESS OR IMPLIED) OR GUARANTEE THAT ALL SPAM, ROBOCALLER AND FRAUDLENT CALLERS WILL BE IDENTIFIED, LABELED CORRECTLY OR BLOCKED. THE SERVICE COULD CAUSE DAMAGE TO CUSTOMER, ITS DATA, DEVICES, SOFTWARE OR HARDWARE. 17. LIMITATIONS OF LIABILITY. TO THE MAXIMUM EXTENT ALLOWED BY LAW, THE LIABILITY OF VERIZON WIRELESS OR ITS LICENSORS, AND VENDORS FOR MONETARY DAMAGES FOR ANY CLAIMS, THAT CUSTOMER MAY HAVE UNDER THESE TERMS ARE LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD, AND THE MAXIMUM IN DAMAGES RECOVERABLE SHALL BE TEN ($10) U.S. DOLLARS. UNDER NO CIRCUMSTANCES ARE VERIZON WIRELESS, ITS LICENSORS, AND VENDORS LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST DATA, REPUTATION, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES ON ANY THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THE INABILITY TO USE THE SERVICE IN ANY WAY WHETHER FORESEEABLE OR NOT OR WHETHER ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES, COSTS OR PENALTIES (DIRECT OR INDIRECT) AS A RESULT OF MIS-IDENTIFICATION, MIS-MANAGEMENT OR BLOCKING OF A CALLER OR FAILURE TO PROPERLY IDENTIFY, MANAGE OR BLOCK A CALLER. 18. [Reserved] 19. Export Control. Use of the Service may be subject to the export and import laws of the Unites States and other countries. Customer agrees to comply with all applicable export and import laws and regulations. By using the Service and/or by downloading the applicable Application, Customer agrees that Customer are not located in, under the control of, or a resident or national of any country, or person, on the United States Treasure Department's list of Specially Designated Nationals or the United States Commerce Department Table of Deny Orders. Customer also agrees that Customer are not located in a country that is subject to the U.S. government embargo, or that is designated by the U.S. as a terrorist supporting country and Customer are not listed on any U.S. government list of prohibited or restricted parties. Customer agrees also not to attempt to export or import any encrypted information, materials, hardware or software. 20. Safety. Customer must not endanger either Customer or others by using the Service while driving or engaging in any other activity that requires Customer’s full attention. Verizon Push to Talk Responder (PTT Responder) Terms and Conditions This Agreement is between you, as our Customer or End User, and Verizon Wireless (“VZW”) and it sets forth the terms and conditions under which you agree to use and we agree to provide PTT Responder, a mission-critical push to talk solution (also known as the “Service”). By using or accessing PTT Responder, you accept these Terms & Conditions. VZW may change these terms and conditions from time to time as permitted by applicable law. By continuing to use the Service after VZW has notified you of changes, you are accepting those changes. 1. Customer Agreement. For business customers, PTT Responder is subject to your company’s major account agreement with VZW. 2. How the Service Works. You can access PTT Responder in the following ways: (i) through a mobile application (the "Mobile App"), or (ii) by downloading computer software from the VZW website (the "Computer Client"). Not all PTT Responder service features are available through all access methods. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 106 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 3. Charges. Your download of PTT Responder will be billed according to the applicable data plan. Your use of PTT Responder will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan, please see the Public Safety Services document attached 4. Privacy. VZW may use information about your activity in PTT Responder, subject to our Privacy Policy and applicable law attached hereto. . 5. Licenses. Mobile App, Computer Client, or any other executable associated with your access or use of PTT Responder is referred as “PTT Responder Software”. You have a limited, non-exclusive, non-transferable license to use PTT Responder in the U.S. and the object code version of PTT Responder Software solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors or suppliers and, for the sake of clarity, is not for resale and is not sublicensable. The PTT Responder Software contains some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code, and information about these items is available in the attached Open Source document. . Nothing in this Agreement will be construed to limit any rights granted under such open source licenses. 6. Maps. If you are using PTT Responder Dispatcher Request Location from Client and PTT Responder Dispatch with MAP Integration as standalone products (not in conjunction with Push to Talk Plus), such use will require use of OpenStreetMap (© OpenStreetMap contributors). Use of OpenStreetMap within PTT Responder is subject to the Open Data Commons Open Database License (ODbL) licensed by the OpenStreetMap Foundation (OSMF). Please refer to the attached Open Street map document. . The ODbL may be updated from time to time and are incorporated into these Terms and Conditions by reference, as if set forth fully herein. If you do not accept the ODbL including all limitations and restrictions therein as may be updated by OpenStreetMap from time to time, you may not use PTT Responder. Your use of the OpenStreetMap service within PTT Responder will constitute your acceptance of the ODbL. If there is a conflict between these Terms and that license, the ODbL license terms will control. 7. Consent to Share Location Information. PTT Responder Dispatcher Request Location from Client and PTT Responder Dispatch with MAP require sharing of your “Location Information” (data that can be used to describe, determine or identify the location of the mobile device you use while accessing PTT Responder). With your consent, your Location Information will be shared with your employer, for business purposes only. 8. Additional Terms for Device Call Logging and Recording. For PTT Responder, the Device Call Logging and Recording feature within PTT Responder permits your employer to log and record your calls while you are using a mobile device with PTT Responder. By using PTT Responder, you consent to calls on your mobile device being logged and recorded by your employer, and you consent to any person authorized by your employer listening to your conversation(s) for training and other legitimate business purposes. Employers shall restrict access to the Device Call Logging and Recording feature of PTT Responder to only authorized employees, who shall only use the feature during business hours for training and other legitimate business purposes. 9. Restrictions on Use. You may not, or allow others to (i) transfer, assign or sublicense its license rights to any other person or entity or use the PTT Responder Software on any equipment other than the equipment on which it was originally installed, and You acknowledges that any attempted transfer, assignment, sublicense or use shall be void; (ii) make error corrections to or otherwise modify or adapt the PTT Responder Software, create derivative works based upon the PTT Responder Software, or permit third parties to do the same; (iii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the PTT Responder Software to human-readable form or attempt to reconstruct or discover the source code, underlying ideas or algorithms of any components of the PTT Responder Software, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction; (iv) use or permit the PTT Responder Software to be used to perform services for third parties, whether on a service bureau or time-sharing basis or otherwise, without the express written authorization of Verizon; (v) remove or obscure any proprietary notices from the PTT Responder Software, documentation or other materials furnished or made available hereunder; (vi) disclose, provide, or otherwise make available trade secrets contained within the PTT Responder Software and documentation in any form to any third party without the prior written consent of Verizon; (vii) enable any PTT Responder Software features or capacity (e.g., additional storage hours, agents, ports or mailboxes) which is licensed as separate products without Verizon’s prior written consent; and/or (viii) permit or encourage July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 107 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. any third party to do any of the foregoing. Customer shall implement reasonable security measures to protect such trade secrets. 10. Termination. VZW may terminate or discontinue PTT Responder at any time without notice, including if you breach these Terms and Conditions, subject to the applicable contracts disputes act if you are a government entity. 11. Disclaimer of Warranty; Limitation on Liability. PTT RESPONDER AND ANY INCLUDED SOFTWARE IS PROVIDED ‘AS IS’, WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS OR SUPPLIERS. VZW’S LIABILITY SHALL BE LIMITED AS SET FORTH IN THE CUSTOMER AGREEMENT (AND THE LIABILITY OF EACH VZW LICENSOR AND SUPPLIER SHALL BE LIMITED TO THE SAME EXTENT). 12. Export Control. You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not export, or allow the export or re-export of PTT Responder in violation of any such restrictions, laws or regulations. By downloading or using PTT Responder, you agree to the foregoing and you represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country or on any restricted parties list. 13. Safety. Please do not endanger yourself and others by using PTT Responder while driving or engaging in any other activity that requires your full attention. Verizon Local Network Command Terms and Conditions 1. GENERAL 1.1 Service Definition 1.2 Service Availability 2. SUPPLEMENTAL TERMS 2.1 Customer Agreement 2.2 Privacy 2.3 Licenses 2.4 Consent to Share Location Information 2.5 Disclaimer of Warranty; Limitation of Liability 3. CUSTOMER RESPONSIBILITIES 3.1 Restrictions on Use 4. FINANCIAL TERMS 4.1 Responsibility for Charges 1. GENERAL 1.1 Service Definition. Local Network Command is a local control solution allowing for temporary uplift of mobile devices to enhanced network performance (also known as the “Service”). 1.2 Service Availability. You can access the Service through a web-based tool hosted at the VZW MyBiz portal. The account single point of contact (SPOC) must preselect the users for uplift through the Service. The account SPOC can preselect users individually or as part of a group. The account SPOC must also create and designate specific users as Incident Commanders. Incident Commanders will have the ability to create incidents using the Service and uplift preselected users during an incident. 2. SUPPLEMENTAL TERMS 2.1 Customer Agreement. For enterprise customers, the Service is subject to your organization’s major account agreement with VZW. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 108 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 2.2 Privacy. VZW may use information about your activity in using the Service, subject to our Privacy Policy and applicable law, which are attached hereto 2.3 Licenses. You have a limited, non-exclusive, non-transferable license to use the Service solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors or suppliers. For Location Information (defined below), the Service requires use of MapQuest. Use of MapQuest within the Service is subject to: • the MapQuest Terms of Service attached hereto • the MapQuest 3rd Party Notices and Licenses MapQuest Attributions attached hereto., • the Mapbox Notices MapQuest Mapbox as attached hereto, and • the MapQuest Privacy Policy MapQuest System1 Privacy Policy as attached hereto The MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices and MapQuest Privacy Policy may be updated from time to time and are incorporated into these Terms and Conditions by reference, as if set forth fully herein. If you do not accept the MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices or MapQuest Privacy Policy, including all limitations and restrictions therein as may be updated by MapQuest from time to time, you may not use the Service. Your use of MapQuest within the Service will constitute your acceptance of the MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices and MapQuest Privacy Policy 2.4 Consent to Share Location Information. The Service will require sharing of “Location Information” (data that can be used to describe, determine or identify the location of all mobile devices subject to the Service). In using the Service, you represent and warrant that you have obtained all necessary consent(s) from individual users whose mobile devices will be subject to the Service, and that VZW has no responsibility to obtain such consent(s). 2.5 Disclaimer of Warranty; Limitation of Liability. THE SERVICE IS PROVIDED ‘AS IS’, WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS OR SUPPLIERS. VZW’S LIABILITY SHALL BE LIMITED AS SET FORTH IN THE CUSTOMER AGREEMENT (AND THE LIABILITY OF EACH VZW LICENSOR AND SUPPLIER SHALL BE LIMITED TO THE SAME EXTENT). 3. CUSTOMER RESPONSIBILITIES 3.1 Restrictions on Use. You may not, or allow others to, adapt, alter, modify, de-compile, reverse engineer, translate, or create derivative works of the Service. The Service is intended for those devices with a clear need for temporary uplift to enhanced network improvement. You agree not to abuse the Service as determined by the sole discretion of Verizon. “Abuse” may include, but not be limited to, the indiscriminate uplift of all devices within a specific geographic area where such action adversely affects the Verizon wireless network. 4. FINANCIAL TERMS 4.1 Responsibility for Charges. Your use of the Service will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 109 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. VERIZON DNS SAFEGUARD for PUBLIC SAFETY 1. GENERAL 1.1 Service Definition 1.2 Service Features for DNS Service Plus 1.3 Service Features for DNS Service Advanced 2. SUPPLEMENTAL TERMS 2.1 Service Activation and Implementation 2.2 Services Agreement Flow Down Terms 2.3 Customer Responsibilities 2.4 Warranties 2.5 Use of Data 2.6 Term and Termination 3. FINANCIAL TERMS 3.1 General 4. DEFINITIONS 1. GENERAL 1.1 Service Definition. Verizon DNS Safeguard for Public Safety (DNS Service) is a cloud-based security platform intended to provide a first line of defense against threats on the Internet by detecting and blocking inappropriate and malicious sites and content before the Internet Protocol (IP) connections are established. DNS Service is enhanced with threat intelligence feeds from the Verizon Threat Research Advisory Center which, learning from internet activity patterns, automatically uncovers current and emerging threats to continually keep the network safe. The DNS Service platform operates as a DNS resolver that converts domain names to IP addresses which allows the platform to prevent IP connections to known malicious sites. When a legitimate domain is resolved, the DNS Service returns the actual IP address. The DNS Service consists of two offerings: DNS Service Plus and DNS Service Advanced. 1.2 Service Features for DNS Service Plus. The following service features are included with DNS Service Plus: July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 110 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 1.2.1 DNS Layer of Breach Protection. DNS Service is able to detect and block malicious sites and content before they reach the network as a DNS request is made before IP connections are established. Malware, ransomware, phishing, spyware, botnets, and command & control call-backs are blocked over any port or protocol before such threats can reach users and network. 1.3 Service Features for DNS Service Advanced. The following service features are included with DNS Service Advanced. 1.3.1 Premium Threat Feeds. DNS Service Advanced includes the Basic Threat Feeds described in the DNS Service Plus and additional threat feeds from the Verizon Threat Research Advisory Center’s display of threat analytics and intelligence it gathers from third party proprietary and open source data. 2. SUPPLEMENTAL TERMS 2.1 Service Activation and Implementation 2.1.1 Service Activation. The DNS Service will begin Activation Date is 10 Business Days following the Order Confirmation Date. 2.1.2 Offshore Support. Customer agrees that the DNS Service may be provided by, and all related information (including data) accessed and/or stored by, resources located within and outside the United States. Customer consents to such performance of services, including access and storage of data, from outside the United States. 2.2 Services Agreement Flow Down Terms 2.2.1 Acceptance of Terms. From time to time, Verizon may update the functionality, add new features to the DNS Service, and/or change the access configuration for the DNS Services. In such event, these terms shall also apply to any upgrades or updates subsequently provided by Verizon for the DNS Services. 2.2.2 Use of the DNS Services. Customer accepts the non-assignable, non-transferable, non-sublicensable, and non-exclusive right to access and use the DNS Service only as authorized in this Agreement and related documentation for the duration of the Service Commitment and for the number of licenses purchased by and allocated to Customer. 2.3 Customer Responsibilities 2.3.1 Internet Access. Customer must have wireless internet access in place to use DNS Service. Customer must have a subscription to Verizon’s Responder Private Core in place to use DNS Service. 2.3.2 Prohibited Use. Customer will not: (i) use the Services for any unlawful, unauthorized, fraudulent or malicious purpose, (ii) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Services (except to the limited extent applicable laws specifically prohibit such restriction); (iii) bypass any measures Verizon may use to prevent or restrict access to the Services or otherwise interfere with any other party’s use and enjoyment of the Services; or (iv) use Customer’s account or the Services to infringe any intellectual property or other right of any other third party. Verizon may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Subject to Verizon’s Privacy Policy, Verizon reserves the right at all times to disclose any information as Verizon deems July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 111 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Verizon’s sole discretion. 2.4 Warranties 2.4.1 Verizon’s Disclaimer of Warranties. Verizon does not warrant that any network, computer systems, or any portions thereof, are secure. Verizon does not warrant that use of DNS Service will be uninterrupted or error-free or that any defect in DNS Service will be correctable or that incidents will be fully contained. Customer acknowledges that impenetrable security cannot be attained in real-world environments and that Verizon does not guarantee protection against breaches of security, or the finding or successful prosecution of individuals obtaining unauthorized access. Verizon does not warrant the accuracy of information provided to Customer hereunder. CUSTOMER’S USE OF THE DNS SERVICES IS AT CUSTOMER’S SOLE RISK. ALL DNS SERVICES ARE PROVIDED ON AN AS IS OR AS AVAILABLE BASIS, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW,VERIZON EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND SATISFACTORY QUALITY. VERIZON, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS MAKE NO WARRANTY THAT THE SERVICES ARE ACCURATE, TIMELY, UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE, OR THAT ANY PROBLEMS ENCOUNTERED WILL BE CORRECTED. THE WARRANTIES AND REMEDIES SET FORTH IN THIS SERVICE ATTACHMENT ARE VERIZON’S EXCLUSIVE WARRANTIES AND CUSTOMER’S SOLE REMEDIES FOR BREACH OF WARRANTY, IF ANY, BY VERIZON. 2.4.2 Customer Warranty. Customer represents and warrants that Customer (a) will use the DNS Safeguard services, including all reporting, deliverables, documentation, and other information provided in connection with DNS Service solely for purposes of protecting Customer from abusive, fraudulent, or unlawful use or access to its information, systems and applications including public internet service provided by Verizon and Customer will not market, sell, distribute, lease, license or use any such deliverables, documentation or information for any other purposes; and (b) will comply with all applicable laws and regulations. 2.4.3 Third Party Warranties. For any third party products and/or services incorporated as part of Service, Customer will receive only the warranties offered by such third party to the extent Verizon may pass through such warranties to Customer. 2.5 Use of Data. As part of Customer’s use of the Services, Customer will be providing certain (i) Network Data, (ii) User Data and/or Feedback. Some Network Data is necessary for the essential use and functionality of the Services. Network Data is also used to provide associated services such as technical support and to continually improve the operation, security, efficacy and functionality of the Services. 2.5.1 User Data. Customer grants Verizon a worldwide, royalty-free, sublicensable license to use, modify, reproduce, publicly display, publicly perform, and distribute the User Data only as reasonably required to provide the Service. 2.5.2 Network Data. Customer hereby grants to Verizon a non-exclusive, irrevocable, worldwide, perpetual, royalty-free and fully paid-up license to use (i) the Network Data that is aggregated and de-identified so that it does not identify Customer for the purpose of enhancement of the Services, and (ii) any information that Verizon learns in evaluating Network Data to create the Statistical Data for the purpose of enhancing, developing, and/or promoting the Services. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 112 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. 2.5.3 Feedback. De-identified Feedback may be incorporated into the Services, and Customer hereby grants Verizon a non- exclusive, irrevocable, worldwide, perpetual, royalty-free and fully paid-up license to use de-identified Feedback for any purpose whatsoever, including, without limitation, for purposes of enhancing, developing and/or promoting products and services, including the Services. 2.6 Term and Termination 2.6.1 Service Commitment. The Service Commitment is for the terms specified in the Customer’s purchase order as accepted by Verizon. 2.6.2 Service Cancellation. If Customer requests cancellation of Service, or Verizon cancels Service as a result of Customer’s failure to provide the necessary information or reasonable assistance required by Verizon to provision such Service, Customer will pay any set-up fees and other amounts accrued for such Service through the date of such termination, plus an amount equal to any applicable annual third party license fee, which Customer acknowledges are liquidated damages reflecting a reasonable measurable of actual damages and not a penalty. Customer will pay the invoice for such charges in accordance with the terms of the Agreement. 3. FINANCIAL TERMS 3.1 Responsibility for Charges. Your use of the Service will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 113 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Verizon Wireless Private Network Terms and Conditions 1. Verizon Wireless Private Network Service (“Private Network”): Private Network extends Customer’s IP network to its wireless equipment by segregating the data between such devices and Customer’s servers from the public Internet (the “Internet”). Customer’s use of Private Network is subject to the Private Network Roles and Responsibilities Customer Guidelines, which are available from your Sales representative. 2. Customer Minimum Line Requirement: Customer must maintain a minimum of 100 Machine-to-Machine lines at all times during the term of its Agreement in order to remain eligible for Private Network. If Customer falls below the 100-line minimum, Verizon Wireless reserves the right to discontinue Private Network for non-use. 3. Connection to Verizon Wireless Facility: Customer must establish a direct-connect circuit from its facilities to Verizon Wireless’s facilities by the use of Virtual Private Network, Verizon Private IP, or Fixed End System connections. Customer is solely responsible for making arrangements with a local access provider for installation and ongoing maintenance of such a connection, with sufficient data throughput to meet Customer’s anticipated data needs. Customer is also responsible for all charges incurred directly or through a third party associated with establishing the connection, as well as for accessing Private Network, including Internet access fees, hardware, software, license fees, and telecommunications charges. 4. Customer Provided Equipment (“CPE”): Customer must procure routers and any other CPE that meet Verizon Wireless requirements for Private Network connectivity. Customer is responsible for ensuring any CPE meets its data capacity and throughput needs. 5. IP Addresses: Customer is responsible for procuring private IP addresses, which must be communicated to Verizon Wireless during implementation. Private Network supports static and dynamic addressing for 1X service and/or EVDO service; 4G LTE service; and Internet addressing system Internet Protocol version 4. Direct Internet access requires static IP addressing. 6. Dynamic Mobile Network Routing (“DMNR”): DMNR allows configuration of Private Network for dynamic routing to the subnets it serves (up to eight) to other devices on Customer’s network and as support for mobile or stationary routers. DMNR is based off Mobile IPv4-based Network Mobility protocol and requires the router to be configured to support this capability. Customer is responsible for any charges associated with the customization of its CPE to support DMNR. 7. Service Based Access (“SBA”): SBA is an optional configuration of Private Network that enables customers to access Verizon’s Visual Voice Mail; multimedia messaging services; and 3G location-based services assisted Global Positioning System. Customer is responsible for any charges associated with the customization of its CPE to support SBA. Verizon Wireless Private Network Traffic Management 8. Private Network Traffic Management (PNTM): PNTM allows Customer to configure its Private Network to allow differentiated Quality of Service (QoS) by application over Verizon Wireless’s LTE network using standards-based IP packet marking. Customer can identify applications on its 4G LTE devices to get priority QoS over its Private Network. Verizon Wireless makes no guarantee of PNTM bandwidth allocations, which are subject to the limitations of wireless service availability as detailed in the Agreement. Customer is responsible for any charges associated with the customization of its CPE to support PNTM. a. PNTM for Public Safety: Eligible public safety accounts can take advantage of priority access to a data channel over the Wireless Service for its data traffic during times of heavy network demand. While PNTM for Public Safety enables a dedicated data channel, Verizon Wireless makes no guarantee of Wireless Service availability, which is subject to the limitations of wireless service availability as detailed in the Agreement. PNTM for Public Safety is only available to Customers approved by Verizon Wireless that qualify as Public Safety Entities classified by the following Qualifying Public Safety NAICS codes a) 621910 Ambulance Services; b) 922110 Courts; c) 22120 Police Protection; d) 922130 Legal Counsel and Prosecution; e) 922140 Correctional Institutions; f) 922150 Parole Offices and Probation Offices; g) Fire Protection; h) 922190 Other Justice, Public Order, and Safety Activities or i) National Security. 9. Customer Private Network Contact: Customer must designate a Private Network representative and provide contact information, including a phone number and email address. The Private Network contact will work with the Verizon Wireless solution engineer through the Private Network implementation and testing processes detailed below. The contact shall be available during business hours and any other time period that Customer utilizes Private Network for the purpose of assisting to resolve service problems and trouble shooting. 10. Private Network Implementation and Testing: Verizon Wireless will implement Customer’s Private Network, which requires Customer to a) provide any information (e.g., account numbers, IP address ranges, router/CPE information) necessary to compete the Private Network Connectivity Form; b) participate in a Private Network turn-up call to ensure that CPE is properly configured to support the Private Network connection; and c) participate in a Solution Validation call to confirm that Private Network is working properly from Verizon Wireless to Customer’s applications. 11. Wireless Devices/Network Access: Customer must use Private Network-compatible end-user Equipment and at Customer’s expense must submit any devices not identified as Private Network compatible to Verizon Wireless, for network testing and Private Network certification. Private Network functionality is available on the Verizon Wireless 3G and 4G data network, subject to the limitations defined in this Addendum. While Private July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 114 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Network functionality may also be available on the networks of Verizon Wireless’s domestic and international roaming partners, Verizon Wireless makes no representation of Private Network availability or reliability on such networks. 12. Permitted Use/Fraud: Customer shall use Private Network only for lawful purposes and shall not send or enable via the Private Network connection, by way of example, any SPAM, viruses, worms, trap doors, back doors or timers, nor shall Customer engage in any mail-bombing or spoofing via Private Network. Customer is responsible for the security of its network and end-user devices and is responsible for any unauthorized access to the Private Network. Verizon Wireless will treat any traffic over the Private Network as authorized by Customer. Verizon Wireless reserves the right but is not obligated to filter fraudulent usage. 13. Maintenance/Service Changes/Termination of Private Network Service: Verizon Wireless may limit access to Private Network in order to perform maintenance to the service and will use reasonable efforts to provide Customer with prior notice of such maintenance. With reasonable advance notice, Verizon Wireless has the right to modify and reconfigure Private Network as it deems necessary to enhance Customer’s experience or to safeguard the Verizon Wireless network. In addition, VERIZON WIRELESS CAN WITHOUT NOTICE LIMIT, SUSPEND OR CANCEL CUSTOMER’S ACCESS TO OR USE OF PRIVATE NETWORK IF CUSTOMER VIOLATES THE RESTRICTIONS OF THIS ADDENDUM OR FOR GOOD CAUSE. Good cause includes (a) breach of the terms of this Addendum or the Agreement; (b) unlawful use of Private Network; (c) using Private Network in a way that adversely affects the Verizon Wireless network or Verizon Wireless’s customers; (d) breach of an obligation of Customer to comply with any applicable federal, state and local government laws, rules and regulations, industry practices, third-party guidelines, or other applicable policies and requirements; (e) the suspension or termination by any governmental body of competent jurisdiction of Customer’s service or the institution of a requirement, ruling or regulation that conflicts with this Addendum; or (f) for operational or governmental reasons. 14. No Warranties: Verizon Wireless makes no warranties, express or implied, with respect to Private Network, which it provides to Customer on an “AS IS” basis “WITH ALL FAULTS” and “AS AVAILABLE.” The accuracy, timeliness, completeness, suitability, or availability of any aspect of Private Network cannot be guaranteed. THE IMPLIED WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR ENTIRETY. The foregoing limitations, exclusions and disclaimers shall apply to the maximum extent permitted by applicable law. Verizon Wireless makes no representation that it supports any service levels with respect to the availability, performance, capacity, uptime or any similar metrics of Private Network. 15. NO RESELLING: Customer cannot resell Private Network /Private Network Traffic Management service(s) or allow third parties to use Private Network/Private Network Traffic Management service(s) or access Private Network/Private Network Traffic Management service(s) without prior written permission from Verizon Wireless. 16. Subject to the Customer’s Government Agreement: The terms of this Addendum supplement the Customer’s Government Agreement. The terms of the Agreement are applicable to Customer’s use of Private Network. If there are any inconsistencies between the terms of this Addendum and the Customer’s Government Agreement, the terms of this Addendum shall control with respect to Private Network. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 115 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Employee Discount Supplement Individual-Liable Service Pricing Discount Category % Discount Equipment 0 Services 19 Accessories 25* Activation Fees Waived *Individual-Liable Subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories. July 7, 2022 ITN No. DMS-19/20-006 v2.3 Page 116 of 116 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 please contact your local Verizon Government Sales representative for additional information. ©Verizon2022. Revision History Version Date Description 1.0 2/12/21 Pricing Offer 2.0 5/14/21 Best and Final Offer 2.1 4/1/22 ADDED • 5G Business Internet Ultra Wideband Plan (C-Band) for Public Sector REVISED/REMOVED • Employee Discount Supplement. The following sentence is deleted in its entirety from this section; “It is Verizon’s intent to continue offering its Employee Program consistent with the terms and conditions provided under the current DMS 10/11-008C contract, Exhibit 7” 2.2 May 2, 2022 ADDED: • DoForms • Wireless Network Performance REMOVED: • Canvas • The PTT Codes Revised/Updated: • One Talk • MobileIron • Samsung Knox • Network Fleet • VZ Mobile Device Management to Include Pro Services 2.3 July 7, 2022 ADDED: • Business Unlimited Plus Data Device Plan • Business Unlimited Tablet Pro Plan • Group Command Software SKUs • Group Advanced Software SKUs • Push To Talk Plus Group Command Feature Only • Push To Talk Plus Group Advanced Feature Only Revised/Updated: • Group First Response for National Security, Public Safety, and First Responders • Group First Response for Non Public Safety Customers • Group First Response Dispatch and Video Bundles • IBM MaaS360 Enterprise Mobility Management Contract No.: DMS-19/20-006C Page 1 of 29 Mobile Communications Services CONTRACT FOR MOBILE COMMUNICATION SERVICES CONTRACT NO: DMS-19/20-006C BETWEEN THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES AND CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 2 of 29 Mobile Communications Services CONTRACT Table of Contents: SECTION 1. CONTRACT TERM AND TERMINATION ............................................................. 3 SECTION 2. CONTRACT DOCUMENTS AND HIERACHY ...................................................... 4 SECTION 3. PAYMENT AND FEES ......................................................................................... 5 SECTION 4. CONTRACT ADMINISTRATION .......................................................................... 7 SECTION 5. CONTRACT MANAGEMENT ............................................................................... 9 SECTION 6. COMPLIANCE WITH LAWS ................................................................................10 SECTION 7. WORKERS’ COMPENSATION, GENERAL LIABILITY INSURANCE, INDEMNIFICATION, AND LIMITATION OF LIABILITY .............................................................12 SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY ...................................................................................................14 SECTION 9. DATA SECURITY REQUIREMENTS ..................................................................15 SECTION 10. GRATUITIES AND LOBBYING .........................................................................18 SECTION 11. CONTRACT MONITORING ..............................................................................19 SECTION 12. CONTRACT AUDITS ........................................................................................20 SECTION 13. BACKGROUND SCREENING AND SECURITY................................................21 SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY ................................................23 SECTION 15. LICENSING .......................................................................................................24 SECTION 16. PERFORMANCE BOND ...................................................................................25 SECTION 17. CUSTOMER OF RECORD ................................................................................25 SECTION 18. SPECIFIC APPROPRIATION ............................................................................25 SECTION 19. MISCELLANEOUS ............................................................................................26 Exhibits: Attachment A – Definitions and Acronyms Attachment B – Final Statement of Work Attachment C – Final Service Level Agreements; Attachment D – Contractor’s Pricing, including: Exhibit 1 to Attachment D – Vendor’s Services and Discounts Pricing Exhibit 2 to Attachment D – Vendor’s Device List Attachment E – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006 Attachment F – ITN DMS-19/20-006 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 3 of 29 Mobile Communications Services CONTRACT This Contract is between the STATE OF FLORIDA, DEPARTMENT OF MANAGEMENT SERVICES (Department), an agency of the State of Florida with offices at 4050 Esplanade Way, Tallahassee, Florida 32399-0950, and Cellco Partnership d/b/a Verizon Wireless (Contractor) with offices at 4075 Esplanade Way, Suite 226, Tallahassee, FL 32399, each a “Party” and collectively referred to herein as the “Parties.” The terms “Party” and “Parties” are defined as provided in this paragraph whether capitalized or not, unless stated otherwise. The Parties enter into this Contract (Contract) in accordance with Chapters 282 and 287, Florida Statutes (F.S.), and with the negotiated terms and conditions of Invitation to Negotiate, DMS-19/20-006, Mobile Communication Services. SECTION 1. CONTRACT TERM AND TERMINATION 1.1 Initial Term The initial term of the Contract will be five (5) years and will begin on the date the Contract is signed by all Parties. 1.2 Renewal Upon written agreement, the Department and the Contractor may renew the Contract, in whole or in part, for up to five (5) renewal years in accordance with section 287.057(13), F.S., and Rule 60A-1.048, Florida Administrative Code (F.A.C.). 1.3 Suspension of Work and Termination 1.3.1 Suspension of Work The Department may, at its sole discretion, suspend any or all activities under the Contract, at any time, when it is in the best interest of the State of Florida to do so. The Department may, at its sole discretion, suspend the Contract at any time, when in the best interest of the Department or Customer, as defined in Attachment A, Definitions and Acronyms, to do so. The Department will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the specified activities associated with the Contract. Notwithstanding the foregoing, the suspension of wireless services under the Contract is limited to two (2) ninety (90) day periods (a total of 180 days) per twelve (12) month period. Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract for convenience. If the Department fails to provide notice in accordance with this section, suspended lines will be automatically restored to active billing status on the 91st day following each suspension period. Suspension of work will not entitle the Contractor to any additional compensation. However, the Customer will remain responsible to compensate Contractor for services ordered and delivered under the terms of this Contract through the date of termination. For the avoidance of doubt, the Contractor will not be compensated for any suspended services during the time of suspension. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 4 of 29 Mobile Communications Services 1.3.2 Termination for Convenience The Contract may be terminated by the Department in whole or in part at any time, when, at the sole discretion of the Department, it is deemed to be in the best interest of the State of Florida to do so. The Department shall provide Contractor thirty (30) days’ advanced written notice of such termination. If the Contract is terminated before performance is completed, the Contractor will be paid only for that work satisfactorily performed, prior to the termination, for which costs can be substantiated. Such payment, however, may not exceed an amount which is the same percentage of the Contract price as the amount of work satisfactorily performed. All work in progress will become the property of the Customer and will be turned over promptly by the Contractor. 1.3.3 Termination for Cause If the performance of the Contractor is not in compliance with the Contract requirements the Department may, at its sole discretion, (a) terminate the Contract pursuant to Rule 60A-1.006, F.A.C, by notifying the Contractor of the deficiency with a requirement that the deficiency be corrected within a specified timeframe, which shall generally not be less than thirty (30) days from such notice, or (b) take other action deemed appropriate by the Department. 1.3.4 Termination Assistance In case of termination, whether for cause or for convenience, the Contractor will provide prompt and thorough transition assistance and cooperation, including as specified in Subsection 3.24, Transition for Future Iterations of this Service, of the Statement of Work (SOW). SECTION 2. CONTRACT DOCUMENTS AND HIERACHY The Contract including any exhibits referred to herein, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, whether written or oral, with respect to such subject matter. The Contract consists of the documents listed below, and in the event any of these documents conflict, the conflict will be resolved in the following order of priority (highest to lowest): 1. This Final Contract document; 2. Attachment A – Definitions and Acronyms; 3. Attachment B – Final Statement of Work 4. Attachment C – Final Service Level Agreements; 5. Attachment D – Contractor’s Pricing, which consists of: a. Exhibit 1 – Vendor’s Services and Discounts Pricing (i.e., End-User Price List) b. Exhibit 2 – Vendor’s Device List 6. Attachment E – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006; and 7. Attachment F – ITN DMS-19/20-006. In accordance with Rule 60A-1.002(7), F.A.C., Form PUR 1000, is included herein by reference but is superseded in its entirety by the Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 5 of 29 Mobile Communications Services SECTION 3. PAYMENT AND FEES 3.1 Price Adjustments Pricing may be updated in accordance with SOW Section 1.5, Update Process to End User Price Lists and Vendor’s Equipment List. 3.2 Price Decreases During the term of the Contract (including renewal years), the Department encourages the Contractor to offer price decreases that are in line with increased efficiencies and added infrastructure enhancements. The Department reserves the right to further negotiate reduction in pricing for the renewal years. The following additional price decrease terms apply: 3.2.1 Volume Discounts Contractor may offer additional discounts for one-time delivery of large single orders. 3.2.2 Competitive Pricing The Parties agree to review on an annual basis the competitiveness of the prices stated in the Contractor’s most recent EUPL for services, features and devices by comparing the combined pricing for all services, features and devices provided under this Contract to the combined pricing charged by Contractor to any similarly situated United States State government customer for a mix of services, features and devices substantially similar in scope and volume to those provided under this Contract, taking into account the particular characteristics of both contracts such as performance standards, pricing terms, and contract terms and conditions. If after review the Parties determine that such similarly situated customer of the Contractor is receiving services, features and devices from the Contractor at a combined price below the pricing on the Contractor’s current EUPL, the Contractor shall submit an updated EUPL with revised lower pricing; except that Contractor will have no obligation to amend pricing to the extent that the combined price difference results from services, features and devices provided by third parties, unless and to the extent that Contractor can obtain reduced pricing from such third parties using reasonable efforts. In connection with the review described in this Section 3.2.2, Contractor has no obligation to provide DMS with Contractor’s or its subcontractors’ or suppliers’ trade secrets or confidential information not otherwise required to be provided under this Contract. 3.2.3 Sales Promotions In addition to decreasing prices for the balance of the Contract term due to a change in market conditions, Contractor may conduct sales promotions involving price reductions for a specified lesser period provided the Customer meets all qualifications of the promotion. Contractor must submit documentation to the Customer and to the Department identifying the proposed (1) starting and ending dates of the promotion, (2) commodities or contractual services involved, and (3) promotional prices. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 6 of 29 Mobile Communications Services 3.3 Purchase Orders and Communication Service Authorizations A Customer may use Purchase Orders (POs) issued through MyFloridaMarketPlace (MFMP) or Purchase Orders issued through the Communications Services Authorization and Billing (CSAB) system (known as Communication Service Authorizations (CSAs) to buy commodities or services. The Department may also issue POs or CSAs on behalf of Customers. The Contractor must provide commodities or services pursuant to POs or CSAs. The PO or CSA period of performance survives the expiration of the Contract. All terms and conditions of the Contract will be incorporated into the PO or CSA and will survive the termination of the Contract. The duration of POs or CSAs must not exceed the expiration of the Contract by more than twelve (12) months, unless they have been entered into pursuant to an Extended Pricing Plan, in which case they may not exceed the expiration of the Contract by more than thirty-six (36) months. Extended Pricing Plans are discounted prices offered in exchange for a Customer’s commitment to lease commodities or purchase contractual services for an extended time. Requested terms and conditions may be added to the PO, subject to negotiation between the Customer and Contractor. 3.4 Payment Invoicing Payment will be made in accordance with section 215.422, F.S. The Contractor will be paid upon submittal of an invoice to the Department, or Customer if direct billed, after delivery and acceptance of commodities or contractual services is confirmed and the invoice is accepted by the Customer. The Contractor shall submit invoices for fees or other compensation for services or expenses in sufficient detail for a proper pre-audit and post- audit, and electronic invoices should include the Contract number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed, and Contractor will follow all invoice directives in the SOW and this Contract document. Contractor shall identify/flag all State agency Customer accounts as “Government Accounts” for which service will not be interrupted due to an outstanding balance, disputed amount owed, or late payments due without prior receipt of a written notice of nonpayment, three (3) contact attempts, and a minimum sixty-one (61) day period after payment due date for State agency Customers to cure a payment default. 3.5 Travel Travel expenses are not reimbursable unless specifically authorized by the Customer in writing and, if authorized, may be reimbursed only in accordance with section 112.061, F.S. 3.6 Annual Appropriation Pursuant to section 287.0582, F.S., the Department’s performance and obligation to pay under the Contract is contingent upon an annual appropriation by the Legislature. 3.7 MyFloridaMarketPlace Transaction Fee The State of Florida, through the Department, has instituted MFMP, a statewide eProcurement system. Pursuant to section 287.057(22), F.S., all payments issued by Customers to the Contractor for purchases of commodities or contractual services will be assessed a Transaction Fee as prescribed by Rule 60A-1.031, F.A.C., or as may otherwise be established by law, which the Contractor shall pay to the State. For payments within the State of Florida accounting system (FLAIR or its successor), the Transaction Fee shall, when possible, be automatically deducted from payments to the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 7 of 29 Mobile Communications Services Contractor. If automatic deduction is not possible, the Contractor shall pay the Transaction Fee pursuant to subsection (2) of Rule 60A-1.031, F.A.C. By submission of these reports and corresponding payments, the Contractor certifies their correctness. All such reports and payments shall be subject to audit by the State of Florida or its designee. The Contractor shall receive a credit for any Transaction Fee paid by the Contractor for the purchase of any item(s) if such item(s) are returned to the Contractor through no fault, act, or omission of the Contractor. Notwithstanding the foregoing, a Transaction Fee is non-refundable when an item is rejected or returned, or declined, due to the Contractor’s failure to perform or comply with specifications or requirements of the agreement. Failure to comply with these requirements shall constitute grounds for declaring the Contractor in breach. VENDORS DELINQUENT IN PAYING TRANSACTION FEES SHALL BE EXCLUDED FROM CONDUCTING FUTURE BUSINESS WITH THE STATE. 3.8 Taxes Taxes, customs, and tariffs on commodities or contractual services purchased under the Contract will not be assessed against the Customer unless authorized by Florida or Federal law. The Contractor is authorized to collect government-imposed taxes, surcharges, and fees. 3.9 Return of Funds Contractor will return any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must return any overpayment within two (2) billing cycles after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. SECTION 4. CONTRACT ADMINISTRATION 4.1 Department’s Contract Administrator The Department’s Contract Administrator, whose primary responsibility will be to maintain the Contract file, is as follows: Caitlen Boles Departmental Purchasing Department of Management Services 4050 Esplanade Way, Tallahassee, FL 32399 Telephone: (850) 410-1423 Email: Caitlen.Boles@dms.fl.gov In the event that the Department changes the Department’s Contract Administrator, the Department will notify the Contractor’s Contract Manager in writing via email and document such in the Contract file. Such changes do not require a formal written amendment to the Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 8 of 29 Mobile Communications Services 4.2 Department’s Contract Manager The Department’s Contract Manager, who is primarily responsible for enforcing the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Jonathan Rakestraw Division of Telecommunications Department of Management Services 4030 Esplanade Way, Tallahassee, FL 32399 Telephone: (850) 921-0857 Email: jonathan.rakestraw@dms.fl.gov In the event that the Department changes the Department’s Contract Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.3 Department’s Product Manager The Department’s Product Manager, who is primarily responsible for monitoring the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Raghib Quereshi Division of Telecommunications Department of Management Services 4030 Esplanade Way, Tallahassee, FL 32399 Telephone: (850) 413-0319 Email: raghib.qureshi@dms.fl.gov In the event that the Department changes the Department’s Product Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.4 Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be as follows: Miko Baldwin Cellco Partnership d/b/a Verizon Wireless 10170 Junction Drive, 2nd Floor, Annapolis Junction, MD 20701 Telephone: (240) 280-3563 Email: Miko.Baldwin@vzw.com In the event that the Contractor changes its Contract Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such a change does not require a formal written amendment to the Contract. 4.5 Contractor’s Account Manager The Contractor’s Account Manager, who will serve as a liaison with the Department’s Contract Administrator, will be as follows: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 9 of 29 Mobile Communications Services Tom Madden Cellco Partnership d/b/a Verizon Wireless 4075 Esplanade Way, Suite 275, Tallahassee, FL 32399 Telephone: (850) 294-5171 Email: Tom.Madden@verizonwireless.com In the event that the Contractor changes its Account Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such changes do not require a formal written amendment to the Contract. SECTION 5. CONTRACT MANAGEMENT 5.1 Notices All notices required under the Contract must be delivered to the designated Contract Manager by certified mail, return receipt requested, reputable air courier service, email, or personal delivery, or as otherwise identified herein or by the Department. 5.2 Change Request The Department’s Contract Manager may authorize operational changes to services and infrastructure that do not have a pricing impact (non-billable changes) via a written change request to the Contractor. Such authorized operational changes do not require a Contract amendment but will be memorialized in writing and placed in the Contract Managers’ files. The Department reserves the right to make the final determination if a change request or Contract amendment is required. Any change that would allow the Contractor to offer less of any deliverable, including commodities, services, technology, or software, requires a Contract amendment. Equipment List and End User Price List updates must be made in accordance with SOW Section 1.5, End User Price Lists (EUPLs) and Vendor’s Device List, and do not require an amendment or change request. 5.3 Diversity Reporting The State of Florida supports its diverse business community by creating opportunities for woman-, veteran-, and minority-owned small business enterprises to participate in procurements and contracts. The Department encourages supplier diversity through certification of woman-, veteran-, and minority-owned small business enterprises and provides advocacy, outreach, and networking through regional business events. For additional information, please contact the Office of Supplier Diversity (OSD) at osdinfo@dms.myflorida.com. Upon request, the Contractor will report to the Department its spend with business enterprises certified by the OSD. These reports must include the time period covered, the name and Federal Employer Identification Number of each business enterprise utilized during the period, commodities and contractual services provided by the business enterprise, and the amount paid to the business enterprise on behalf of each Customer purchasing under the Contract. 5.4 Designated Centralized Nonprofit Agency Subject to the agency determination and to the extent applicable as provided for in section 413.036, F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES THAT ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 10 of 29 Mobile Communications Services SHALL BE PURCHASED FROM A NONPROFIT AGENCY FOR THE BLIND OR FOR THE SEVERELY HANDICAPPED THAT IS QUALIFIED PURSUANT TO CHAPTER 413, FLORIDA STATUTES, IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 413.036(1) AND (2), FLORIDA STATUTES; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THE STATE AGENCY INSOFAR AS DEALINGS WITH SUCH QUALIFIED NONPROFIT AGENCY ARE CONCERNED. Additional information about the designated centralized nonprofit agency and the commodities or contractual services it offers is available at https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/(contractType)/4577. 5.5 PRIDE Subject to the agency determination and to the extent applicable as provided for in sections 946.515 and 287.042(1), F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES WHICH ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM THE CORPORATION IDENTIFIED UNDER CHAPTER 946, F.S., IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 946.515(2) AND (4), F.S.; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THIS AGENCY INSOFAR AS DEALINGS WITH SUCH CORPORATION ARE CONCERNED. Additional information about PRIDE and the commodities or contractual services it offers is available at http://www.pride-enterprises.org. SECTION 6. COMPLIANCE WITH LAWS 6.1 Conduct of Business The Contractor must comply with all laws, rules, codes, ordinances, and licensing requirements that are applicable to the conduct of its business, including those of federal, State, and local agencies having jurisdiction and authority. These may include, but are not limited to, Chapters 282 and 287, F.S., Subtitle 60FF, F.A.C., the Communications Assistance for Law Enforcement Act, the Payment Card Industry DSS, IRS Publication 1045, Section 274A of the Immigration and Nationality Act, the Americans with Disabilities Act,, and all prohibitions against discrimination on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran’s status. The Contractor must comply with and must assist the Department and Customers with compliance with Subtitle 60FF, F.A.C., (and Subtitle 60GG, F.A.C., if applicable). 6.2 Dispute Resolution, Governing Law, and Venue Any dispute concerning performance of the Contract, which is not resolved by mutual agreement of the Parties, will be promptly submitted in writing to the other party in accordance with Contract Section 5.1, Notices. The Parties shall designate individuals DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 11 of 29 Mobile Communications Services with authority to resolve the dispute, which for the Department, will be the Department’s Contract Manager, and such individuals shall work diligently and in good faith to resolve the dispute within sixty (60) days. If the dispute cannot be resolved after sixty (60) days, the dispute shall be decided by the Department's Contract Manager, who will reduce the decision to writing and serve a copy on the Contractor. The decision of the Department’s Contract Manager shall be final and conclusive. Exhaustion of this administrative remedy is an absolute condition precedent to the Contractor's ability to pursue legal action related to the Contract or any other form of dispute resolution. The laws of the State of Florida govern the Contract. The Parties submit to the jurisdiction of the courts of the State of Florida exclusively for any legal action related to the Contract. Further, the Contractor hereby waives any and all privileges and rights relating to venue it may have under Chapter 47, F.S., and any and all such venue privileges and rights it may have under any other statute, rule, or case law, including, but not limited to those based on convenience. The Contractor hereby submits to venue in the county within the State of Florida chosen by the Department. 6.3 Department of State, Registration Consistent with Chapters 605 through 623, F.S., the Contractor must provide the Department with conclusive evidence of a certificate of status, not subject to qualification, if a Florida business entity, or of a certificate of authorization if a foreign business entity. 6.4 Suspended, Convicted, and Discriminatory Vendor Lists In accordance with sections 287.042, 287.133, and 287.134, F.S., an entity or affiliate who is on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List may not perform work as a contractor, supplier, subcontractor, or consultant under the Contract. The Contractor must notify the Department if it or any of its suppliers, subcontractors, or consultants have been placed on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List during the term of the Contract. 6.5 Scrutinized Companies—Termination by the Department The Department may, at its option, terminate the Contract if the Contractor is found to have submitted a false certification as provided under section 287.135(5), F.S., or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, or to have been placed on the Scrutinized Companies that Boycott Israel List or is engaged in a boycott of Israel. Notwithstanding the foregoing, the Parties are aware of the Eleventh Circuit Court’s decision in Odbrecht Constr. v. Sec’y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013), and agree that the provisions of sections 287.135(1)-(5), F.S., pertaining to a company engaged in business operations in Cuba or Syria shall not apply to this Contract unless and until the Eleventh Circuit Court’s decision in Odebrecht Constr. v. Sec’y, Fla.DOT, 715 F.3d 1268 (11th Cir. Fla. 2013) is overturned. 6.6 Cooperation with Inspector General Pursuant to section 20.055(5), F.S., Contractor, and its subcontractors, if any, understand and will comply with their duty to cooperate with the Inspector General in any investigation, audit, inspection, review, or hearing. Upon request of the Inspector General or any other authorized State official, the Contractor must provide any type of information the Inspector General deems relevant to the Contractor's integrity or responsibility. Such information DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 12 of 29 Mobile Communications Services may include, but will not be limited to, the Contractor's business or financial records, documents, or files of any type or form that refer to or relate to the Contract. The Contractor agrees to reimburse the State of Florida for the reasonable costs of investigation incurred by the Inspector General or other authorized State of Florida official for investigations of the Contractor's compliance with the terms of this or any other agreement between the Contractor and the State of Florida which results in the suspension or debarment of the Contractor. Such costs include, but will not be limited to: salaries of investigators, including overtime; travel and lodging expenses; and expert witness and documentary fees. 6.7 E-Verify The Contractor (and its subcontractors) have an obligation to utilize the U.S. Department of Homeland Security’s (DHS) E-Verify system for all newly hired employees. By executing this Contract, the Contractor certifies that it is registered with, and uses, the E-Verify system for all newly hired employees. The Contractor must obtain an affidavit from its subcontractors in accordance with paragraph (2)(b) of section 448.095, F.S., and maintain a copy of such affidavit for the duration of the Contract. In order to implement this provision, the Contractor shall provide a copy of its DHS Memorandum of Understanding (MOU) to the DMS Contract Manager within five (5) days of Contract execution. This section serves as notice to the Contractor regarding the requirements of section 448.095, F.S., specifically sub-paragraph (2)(c)1, and the Department’s obligation to terminate the Contract if it has a good faith belief that the Contractor has knowingly violated section 448.09(1), F.S. If terminated for such reason, the Contractor will not be eligible for award of a public contract for at least one (1) year after the date of such termination. The Department reserves the right to order the immediate termination of any contract between the Contractor and a subcontractor performing work on its behalf should the Department develop a good faith belief that the subcontractor has knowingly violated section 448.095(1), F.S. SECTION 7. WORKERS’ COMPENSATION, GENERAL LIABILITY INSURANCE, INDEMNIFICATION, AND LIMITATION OF LIABILITY 7.1 Workers’ Compensation Insurance The Contractor shall maintain Workers’ Compensation insurance in compliance with the statutory requirements of the state(s) of operation, as evidenced by a Certificate of Insurance satisfactory to the Department, for the protection of employees not otherwise protected. The Contractor must require all subcontractors to similarly maintain Workers’ Compensation Insurance for all of the latter’s employees. 7.2 General Liability Insurance At all times during the duration of the Contract, the Contractor, at its sole expense, and its subcontractors, if any, shall carry insurance coverage of such types and with such terms and limits as may be reasonably associated with the Contract. All insurance shall be with insurers authorized to transact the applicable line of insurance business in the State of Florida. The Contractor shall provide the Department with Certificate(s) of Insurance evidencing that all appropriate coverage is in place and showing the Department to be an additional insured within thirty (30) days after Contract execution and on the Contract anniversary date each year of the Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 13 of 29 Mobile Communications Services Upon receipt of notice from its insurer(s), the Contractor must submit via email, to the Department’s Contract Manager, notice of any cancellation of any required insurance that is not replaced at least thirty (30) calendar days prior to cancellation. In the event of cancellation, the Contractor will be responsible for securing a replacement insurance policy in accordance with this section within thirty (30) Business Days after the final date of the cancelled policy. 7.3 Indemnification The Contractor agrees to indemnify, defend, and hold the Department, Customers, and the State of Florida, its officers, employees, and agents harmless from all third-party fines, claims, assessments, suits, judgments, or damages, including consequential, special, indirect, and punitive damages, including court costs and attorney’s fees, arising from or relating to violation or infringement of a trademark, copyright, patent, trade secret or intellectual property right or out of any acts, actions, breaches, neglect or omissions of the Contractor, its employees, agents, subcontractors, assignees or delegates related to the Contract, as well as for any determination arising out of or related to the Contract that the Contractor or Contractor’s employees, agents, subcontractors, assignees or delegates are not independent contractors in relation to the Department. However, the Contractor shall not indemnify for that portion of any loss or damages proximately caused by the negligent act or omission of the State, the Department, or a Customer, nor shall the foregoing indemnification obligations apply to a Customer’s misuse or modification of Contractor’s products or a Customer’s operation or use of Contractor’s products in a manner not contemplated by the Contract or the purchase order. If any product is the subject of an infringement suit or in the Contractor’s opinion is likely to become the subject of such a suit, the Contractor may at its sole expense procure for the Department and Customer the right to continue using the product or to modify it, in accordance with the Contract terms and conditions, to become non-infringing. If the Contractor is not reasonably able to modify or otherwise secure the Customer and Department the right to continue using the product, the Contractor shall remove the product and refund the Customer and Department the amounts paid in excess of a reasonable rental for past use. The Department and Customer shall not be liable for any royalties. The Contractor’s obligations under the preceding two paragraphs with respect to any legal action are contingent upon the Department or State or Customer giving the Contractor: (1) written notice of any action or threatened action, (2) the opportunity to take over and settle or defend any such action at Contractor’s sole expense, and (3) assistance in defending the action at Contractor’s sole expense. The Contract does not constitute a waiver of sovereign immunity or consent by the Department or the State of Florida or its subdivisions to suit by third parties. 7.4 Limitation of Liability For all claims against the Contractor under any PO, CSA, or contract entered into under this Contract, and regardless of the basis on which the claim is made, the Contractor’s liability under such a PO, CSA, or contractfor direct damages shall be limited to the greater of $100,000 or two (2) times the dollar amount of such PO, CSA, or contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 14 of 29 Mobile Communications Services Unless otherwise specifically enumerated in the Contract, no party shall be liable to another for special, indirect, punitive, or consequential damages, including lost data or records even if the party has been advised that such damages are possible. No party shall be liable for lost profits, lost revenue, or lost institutional operating savings. The limitations of this section do not apply to the Contractor’s obligations under section 7.3. Indemnification, and section 9.5, Other Indemnifications and Credit Monitoring, of the Contract. SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY 8.1 Public Records Solely for the purpose of this section, the Department’s Contract Manager is the agency custodian of public records. If, under this Contract, the Contractor is providing services and is acting on behalf of the Department, as provided in section 119.0701, F.S., the Contractor shall: 1. Keep and maintain public records required by the Department to perform the service. 2. Upon request from the Department’s custodian of public records, provide the Department with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the Contract term and following the completion of the Contract if the Contractor does not transfer the records to the Department. 4. Upon completion of the Contract, transfer, at no cost, to the Department all public records in possession of the Contractor or keep and maintain public records required by the Department to perform the service. If the Contractor transfers all public records to the Department upon completion of the Contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Department, upon request from the Department’s custodian of public records, in a format that is compatible with the information technology systems of the Department. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 15 of 29 Mobile Communications Services 8.2 Protection of Trade Secrets or Confidential Information If the Contractor considers any portion of materials made or received in the course of performing the Contract (“contract-related materials”) to be trade secret under section 688.002 or 812.081, F.S., or any other applicable law, or otherwise confidential under Florida or federal law, the Contractor must clearly designate that portion of the materials as trade secret or otherwise confidential when submitted to the Department. The Contractor will be responsible for responding to and resolving all claims for access to contract-related materials it has designated trade secret or otherwise confidential. If the Department is served with a request for discovery of contract-related materials designated by the Contractor as trade secret or otherwise confidential, the Contractor will be responsible for filing the appropriate motion or objection in response to the request for discovery. The Department will provide materials designated trade secret or otherwise confidential if the Contractor fails to take appropriate and timely action to protect the materials designated as trade secret or otherwise confidential. The Contractor will protect, defend, indemnify, and hold harmless the Department for third-party claims, costs, fines, and attorney’s fees arising from or relating to its designation of contract-related materials as trade secret or otherwise confidential. 8.3 Document Management and Record Retention The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers, and documents that were made in relation to the Contract, including those required by Section 6.6, Cooperation with Inspector General. Contractor must retain all documents related to the Contract for five (5) years after expiration of the Contract, or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at:http://dos.myflorida.com/library-archives/records-management/general-records- schedules/. 8.4 Intellectual Property No provision of this Agreement shall be construed as vesting in the Department any control, ownership or rights in any facilities, operations or intellectual property of Contractor. The Parties agree that this Contract does not contemplate any development work, e.g., of software or any other intellectual property, for or on behalf of Customer that requires additional IP ownership rights to vest in Customer. In the event the Parties agree that the Contractor will perform custom development work for or on behalf of Customer, which development work warrants the license or assignment of additional IP rights to Customer, the Parties shall enter into a separate agreement setting forth the work to be completed, the fees to be paid, and the rights to be assigned. SECTION 9. DATA SECURITY REQUIREMENTS 9.1 Duty to Secure State Data The Contractor will implement and maintain best practices for technical and organizational controls to protect the security of State Data, including, but not limited to, keeping a secure area around any displayed or otherwise visible State Data and such data is stored and DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 16 of 29 Mobile Communications Services secured when not in use. The Contractor will be responsible for ensuring that all Persons it contracts with to maintain, store, or process State Data on its behalf will comply with all data security requirements of this section. The Contractor will also comply with any other applicable State or federal rules and regulations regarding security of information. The State will remain the owner of all State Data and any other data made available by the State to the Contractor pursuant to this Contract. Unless otherwise agreed in writing, the Contractor and its subcontractors will not perform any of the services under this Contract from outside of the United States. Notwithstanding the previous statement, services under this Contract relating to help desk services, system maintenance, and order processing review may be performed outside of the United States. Access to data that is not classified as personal information pursuant to section 501.171, F.S., or data that is not classified as confidential or exempt pursuant to any other Florida or federal law is allowed from outside the United States under this Contract, provided that the access is provided in compliance with Chapter 60GG-2, F.A.C. Except as provided above, the Contractor will not allow, through its action or inaction, any State Data to be sent by any medium, transmitted, or to be Accessed outside of the United States. The Contractor will not store any State Data outside of the United States. The Contractor shall comply with section 501.171, F.S. The Parties agree that the Contractor shall provide the notifications required by sections 501.171(3) and (4), F.S. on behalf of the Department, in accordance with section 501.171(6)(b), F.S. 9.2 State Data Access The Contractor shall retain a list of all Persons, as defined in Attachment E – Definitions and Acronyms, with Access to State Data, including a statement confirming that each Person has passed the background screening required herein. This statement shall not include the substance of the screening results, only that the Person has passed the screening. The Contractor shall follow and maintain its written security policy. The security policy or a high-level summary of the security policy subject to DMS acceptance is subject to disclosure within thirty-six (36) hours upon written demand by the Department or its designated agents or auditors and are subject to audit and screening. The security policy may be substituted with a high-level summary of the security policy. The high-level summary of the security policy is subject to DMS acceptance. The Contractor shall document and record, with respect to each instance of Access to State Data: 1. To the extent known, the identity of all individual(s) who Accessed State Data in any way, whether those individuals are authorized Persons or not; 2. The duration of the individual(s)’ Access, including the time and date at which the Access began and ended; 3. The identity, form, and extent of State Data Accessed, including, but not limited to, whether the individual Accessed partial or redacted versions of State Data, read-only versions of State Data, or editable versions of State Data; and DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 17 of 29 Mobile Communications Services 4. The nature of the Access, including whether the State Data was edited or shared with any other individual or entity during the duration of the Access, and, if so, the identity of the individual or entity. The damages that would result from the Contractor’s failure to compile, retain, and provide access to the written policy (or the aforementioned high-level summary) and information required in this subsection are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The Contractor therefore agrees to credit the Department the sum of $5,000 for each breach of this subsection. The parties acknowledge that these credits are liquidated damages, exclusive of any other right to damages, not intended to be a penalty, and solely intended to compensate for unknown and unascertainable damages. 9.3 Violations of Data Security Requirements A “Security Breach” in this Section 9 means an unauthorized Access of State Data while it is within the Contractor’s control. Good faith Access of State Data by a Person, as defined in Attachment E – Definitions and Acronyms, does not constitute a security breach, provided that the information is not used for a purpose unrelated to the furtherance of the Contract or subject to further unauthorized Access. However, unauthorized Access includes incidents where Persons with authorized Access for certain purposes otherwise gain Access for unauthorized purposes. The Contractor agrees that a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, will entitle the State to a credit commensurate with the Department and Customer’s internal staffing and administrative costs associated with managing the Security Breach or violation of Section 9.1, Duty to Secure State Data, as determined by the Department. Such credits will not preclude the State from recovering other damages it may suffer as a result of the Security Breach or violation of Section 9.1, Duty to Secure State Data. 9.4 Notification Requirements In the event of a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, or a credible allegation of a Security Breach or violation of Section 9.1, Duty to Secure State Data (as determined by the Contractor or the Department), the Contractor must notify the Department’s Contract Manager and the affected Customer as expeditiously as practicable in writing or by phone, but in all instances no later than one (1) Business Day of confirmation of Security Breach impacting the Services or credible allegation . Notification is required regardless of the number of persons or type of State Data affected or potentially affected. The notification must be clear and conspicuous and include a description of the following: 1. The incident in general terms; 2. The type of information, to the extent known or should have been known, that was subject to the violations of Section 9.1, Duty to Secure State Data, or credible allegation of Security Breach; 3. The type and number of entities and individuals who were, or potentially have been, affected by the incident, to the extent known or should have been known; and DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 18 of 29 Mobile Communications Services 4. The actions taken by the Contractor to protect the State Data from further unauthorized Access. However, the description of those actions in the notice may be general so as not to further increase the risk or severity of the Security Breach. The Contractor must also as expeditiously as practicable, but no later than seventy-two (72) hours from the time of discovery, set up a conference call with the Department’s Contract Manager. The conference call invitation must contain a brief description of the nature of the event. When possible, a thirty (30) minute notice will be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call will be scheduled. All available information about the Security Breach or suspected Security Breach must be shared on the call. The Contractor must answer all questions based on the information known at that time and answer additional questions as additional information becomes known. The Contractor must provide the Department with final documentation of the incident including all remedial actions of the Contractor. 9.5 Other Indemnifications and Credit Monitoring The Contractor shall be fully liable for the actions of all Persons, as defined in Attachment E – Definitions and Acronyms, and shall fully defend, indemnify, and hold harmless the Department, Customers, the State of Florida, its officers, directors and employees from any third-party claims, suits, actions, damages, proceedings, and costs of every name and description, including attorney’s fees, to the extent arising or resulting from a violation by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, of Section 9, Data Security, and Section 13, Background Screening and Security, resulting in the Security Breach of State Data. The Contractor shall provide credit monitoring services at its own cost for those individuals affected or potentially affected or by a Security Breach caused by the Contractor’s negligence or willful misconduct, or violation of this agreement of these sections by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, for a twelve-month period of time following the Security Breach. SECTION 10. GRATUITIES AND LOBBYING 10.1 Gratuities The Contractor will not, in connection with the Contract, directly or indirectly (1) offer, give, or agree to give anything of value to anyone as consideration for any State of Florida officer or employee’s decision, opinion, recommendation, vote, other exercise of discretion, or violation of a known legal duty, or (2) offer, give, or agree to give to anyone anything of value for the benefit of, or at the direction or request of, any State of Florida officer or employee. 10.2 Lobbying Funds provided under this Contract shall not be used to violate the provisions of sections 11.062 and 216.347, F.S. Pursuant to section 287.058(6), F.S., the Contract does not prohibit the Contractor from lobbying the executive or legislative branch concerning the scope of services, performance, term, or compensation regarding the Contract after Contract execution and during the Contract’s term. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 19 of 29 Mobile Communications Services SECTION 11. CONTRACT MONITORING 11.1 Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof as it relates to orders provided under this Contract. Coordination must be maintained by the Contractor with representatives of the Customer, the Department, or of other agencies involved in the Contract on behalf of the Department. 11.2 Performance Deficiencies and Service Level Agreements Service Level Agreements (SLAs) dictate the levels of service delivery for individual services. The parties acknowledge that these SLAs contain financial consequences, as required by section 287.058, F.S., are exclusive of any other right to damages, and are not intended to be a penalty. The Contractor therefore agrees to credit the Department consistently with the Contract, including as set forth in Attachment C - Service Level Agreements. Financial consequences that are due to a Customer after the completion of service, or exceed any payment due to the Contractor, shall be submitted by check rather than as a credit. One, multiple, or recurring violations of a SLA may be considered a breach of the Contract and may result in a suspension or cancellation of PO(s) or CSA(s) pursuant to Section 1.3.3 of the Contract. The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of PO(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of PO(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors. In addition to the processes set forth in the Contract (e.g., SLAs), if the Department determines that there is a performance deficiency that requires correction by the Contractor, then the Department will notify the Contractor in writing. The correction must be made within a timeframe specified by the Department. The Contractor must provide the Department with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Department. If the corrective action plan is unacceptable to the Department, or implementation of the plan fails to remedy the performance deficiencies, the Department will retain ten percent (10%) of the total invoice amount and may suspend or cancel PO(s) or CSA(s) or may suspend work or terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. The retainage will be withheld until the Contractor resolves the performance deficiencies. If the performance deficiencies are resolved, the Contractor may invoice the Department for the retained amount. If the Contractor fails to resolve the performance deficiencies, the retained amount will be forfeited in order to compensate the Department for the performance deficiencies and the Department may suspend or cancel PO(s) or CSA(s) or may terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. 11.3 Timely Performance The Contractor will promptly notify the Department or Customer upon becoming aware of any circumstances that may reasonably be expected to jeopardize the timely and successful completion (or delivery) of any commodity or contractual service. The DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 20 of 29 Mobile Communications Services Contractor will use commercially reasonable efforts to avoid or minimize any delays in performance and will inform the Department or Customer of the steps the Contractor is taking or will take to do so and the projected actual completion (or delivery) time. If the Contractor believes a delay in performance by the Department or Customer has caused or will cause the Contractor to be unable to perform its obligations on time, the Contractor will promptly so notify the Department or Customer and use commercially reasonable efforts to perform its obligations on time notwithstanding the Department or Customer’s delay. 11.4 Force Majeure, Notice of Delay, and No Damages for Delay The Contractor will not be responsible for delay resulting from its failure to perform if neither the fault nor the negligence of the Contractor or its employees or agents contributed to the delay and the delay is due directly to acts of God, wars, acts of public enemies, strikes, fires, floods, or other similar cause wholly beyond the Contractor’s control, or for any of the foregoing that affect subcontractors or suppliers if no alternate source of supply is available to the Contractor. In case of any delay the Contractor believes is excusable, the Contractor will notify the Department or Customer in writing of the delay or potential delay and describe the cause of the delay either (1) within ten (10) business days after the cause that creates or will create the delay first arose, if the Contractor could reasonably foresee that a delay could occur as a result, or (2) if delay is not reasonably foreseeable, within five (5) business days after the date the Contractor first had reason to believe that a delay could result. The foregoing will constitute the Contractor’s sole remedy or excuse with respect to delay. Providing notice in strict accordance with this paragraph is a condition precedent to such remedy. No claim for damages will be asserted by the Contractor. The Contractor will not be entitled to an increase in the Contract price or payment of any kind from the Department or Customer for direct, indirect, consequential, impact or other costs, expenses or damages, including but not limited to costs of acceleration or inefficiency, arising because of delay, disruption, interference, or hindrance from any cause whatsoever. If performance is suspended or delayed, in whole or in part, due to any of the causes described in this paragraph, after the causes have ceased to exist the Contractor will perform at no increased cost, unless the Department or Customer determines, in its sole discretion, that the delay will significantly impair the value of the Contract to the State of Florida or to Customers, in which case the Department or Customer may (1) accept allocated performance or deliveries from the Contractor, provided that the Contractor grants the same level of preferential treatment that it would grant to similarly situated government Customers with respect to devices, or (2) purchase from other sources (without recourse to and by the Contractor for the related costs and expenses) to replace all or part of the commodity or contractual services that are the subject of the delay, which purchases may be deducted from the Contract quantity, or (3) terminate the Contract in whole or in part. SECTION 12. CONTRACT AUDITS 12.1 Performance or Compliance Audits The Department may conduct, or cause to have conducted, either or both performance and compliance audits of the Contractor and subcontractors as determined by the Department. The Department may conduct an audit and review copies of all the Contractor’s and subcontractor’s relevant data and records that directly relate to the Contract. The Parties shall agree in writing on the scope of the inquiry, timeframe, location (if an audit is to be conducted), and other terms and conditions before work to satisfy the inquiry is commenced. To the extent necessary to verify the Contractor’s claims for DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 21 of 29 Mobile Communications Services payment under the Contract, the Contractor’s agreements or contracts with subcontractors, partners or agents of the Contractor, providing services directly under o the Contract, may be inspected by the Department upon fifteen (15) days’ written notice, during normal working hours and in accordance with the Contractor’s facility access procedures where facility access is required. Release statements from its subcontractors, partners or agents providing services directly under this Contract are not required for the Department or its designee to conduct compliance and performance audits on any of the Contractor’s contracts directly relating to the Contract. The State of Florida’s Chief Financial Officer and the Office of the Auditor General also have authority to perform audits and inspections. 12.2 Payment Audit Records of costs incurred under terms of the Contract will be maintained in accordance with Subsection 8.3, Document Management and Record Retention. Records of costs incurred will include the Contractor’s general accounting records, together with supporting documents and records of the Contractor and all subcontractors performing work related to this Contract, and all other records of the Contractor and subcontractors considered necessary by the Department, State of Florida’s Chief Financial Officer, or the Office of the Auditor General. 12.3 Document Inspection In accordance with section 216.1366, F.S., the Department is authorized to inspect the: (a) financial records, papers, and documents of Contractor that are directly related to the performance of Contract or the expenditure of state funds; and (b) programmatic records, papers, and documents of Contractor which the Department determines are necessary to monitor the performance of Contract or to ensure that the terms of the Contract are being met. Contractor shall provide such records, papers, and documents requested by the Department within ten (10) business days after the request is made. SECTION 13. BACKGROUND SCREENING AND SECURITY All Contractor employees, subcontractors and agents performing work under the Contract must comply with all security and other requirements of the Department or the Customer. 13.1 Background Screening In addition to any background screening required by the Contractor as a condition of employment, the Contractor warrants that it will have conducted a criminal background screening of, or ensure that such a screening is conducted for, each of its employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person, hereinafter referred to as “Person” or “Persons,” operating under its direction with Access to State Data or who enter either the premises or facilities where State Data is stored or accessible. Contractor is not required to conduct the aforementioned background screening of a Person if that Person does not have Access to State Data and if that Person, whenever on Customer premises or facilities, is escorted by Customer authorized personnel. The Contractor warrants that all Persons will have passed the background screening described herein before they have Access to State Data or begin performing services under the Contract. The look-back period for such background screenings shall be for a minimum of six (6) years where six (6) years of historical information is available. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 22 of 29 Mobile Communications Services The minimum background check process will include a check of the following databases through a law enforcement agency or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard: 1. Social Security Number Trace; and 2. Criminal Records (Federal, State, and County criminal felony and misdemeanor, national criminal database for all states which make such information available). The Contractor agrees that each Person will be screened as a condition prior to performing services or having Access to State Data. The Contractor is responsible for any and all costs and expenses in obtaining and maintaining the criminal background screening information for each Person described above. The Contractor will maintain documentation of the screening in the Person’s employment file or applicable Contractor system. The Contractor will abide by all applicable laws, rules, and regulations including, but not limited to, the Fair Credit Reporting Act and/ any equal opportunity laws, rules, regulations, or ordinances. 13.2 Disqualifying Offenses If at any time it is determined that a Person has a criminal misdemeanor or felony record, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last six (6) years, where six (6) years of historical information is available, from the date of the court’s determination for the crimes listed below, or their equivalent in any jurisdiction, the Contractor is required to immediately remove that Person from any position with Access to State Data or directly performing services under the Contract. The disqualifying offenses are as follows: 1. Computer related crimes 2. Information technology crimes; 3. Fraudulent practices; 4. False pretenses; 5. Fraud; 6. Credit card crimes; 7. Forgery; 8. Counterfeiting; 9. Violations involving checks or drafts; 10. Misuse of medical or personnel records; and 11. Felony theft. If the Contractor finds a Disqualifying Offense for a Person within the last six (6) years where six (6) years of historical information is available from the date of the court’s disposition, it may obtain information regarding the incident and determine whether that Person should continue providing services under the Contract or have Access to State Data. The Contractor will consider the following factors only in making the determination: i) nature and gravity of the offense, ii) the amount of time that lapsed since the offense, iii) the rehabilitation efforts of the Person, and iv) relevancy of the offense to the job duties of the Person. If the Contractor determines that the Person should be allowed Access to State Data, then Contractor shall maintain all criminal background screening information and the rationale for such Access in the Person’s employment file. The Contractor will promptly notify the Department of any determinations made pursuant to this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 23 of 29 Mobile Communications Services The Department reserves the right to require removal of any Persons from performing work on the Contract for any reason. 13.2.1 Refresh Screening Contractor will ensure that all background screening of key staff will be refreshed every five (5) years from the time initially performed for each Person during the term of the Contract. 13.2.2 Self-Disclosure The Contractor shall ensure that all key staff have a responsibility to self-report within three (3) calendar days to the Contractor any updated court disposition regarding any disqualifying offense, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The Contractor shall immediately reassess whether to disallow that Person Access to any State of Florida premises or from directly performing services under the Contract. In addition, the Contractor shall ensure that all key staff have a responsibility to self-report to the Contractor within three (3) calendar days, any arrest for any Disqualifying Offense. 13.3 Department’s Ability to Audit Screening Compliance and Inspect Locations The Department reserves the right to audit the Contractor’s background screening process upon fifteen (15) days prior written notice to the Contractor during the term of the Contract. The parties shall agree in writing on the scope of the inquiry, timeframe, location (if an audit is to be conducted), and other terms and conditions before work to satisfy the inquiry is commenced. The Department will have the right to inspect the Contractor’s working area, computer systems, and/or locations to ensure that Access to State Data is secure and that the background screening process is in compliance with the Contract and all applicable state and federal rules and regulations. SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY 14.1 Public Statements The Contractor shall not, without first notifying the Department’s Contract Manager and securing the Department’s prior written consent, make public statements or publicly disseminate any information which concern the Contract or its subject matter, including, but not limited to: 1. disclose or permit disclosure of any data or information obtained or furnished in accordance with the Contract, 2. use any statement attributable to the Department or its employees, 3. mentioning the Contract in a press release or other promotional material, or 4. otherwise linking Contractor’s name and either a description of the Contract or the name of the State, the Department or any Customer in any material published, either in print or electronically, to any entity that is not a party to Contract, except potential or actual authorized distributors, dealers, resellers, or service representative. Public statements include press releases, publicity releases, promotions, marketing materials, corporate communications, or other similar communications. If provided, the Department’s written consent shall not be construed to supersede or waive the Contract requirements imposed on the Contractor to maintain confidential information. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 24 of 29 Mobile Communications Services The Contractor will not use the State of Florida seal, name, or logo of the Department or State of Florida, or Contractor’s relationship to the Department for any purpose without the prior written consent of the Department. The Contractor may refer to the Contract as an experience citation with other customers without prior approval. The Contractor shall have the following obligations with respect to the marketing of this Contract to any Customers: 1. To use its commercially reasonable efforts to further the promotion, advertising, and marketing of services available under this Contract; and 2. To use its commercially reasonable efforts to promote the equitable utilization of this Contract to Other Eligible Users to any other cooperative purchasing contract for similar services. 14.2 Confidential Information The Contractor must maintain confidentiality of all confidential data, files, and records related to the services and commodities provided pursuant to the Contract and must comply with all applicable state and federal laws, including, but not limited to Chapter 119, F.S., and sections 381.004, 384.29, 392.65, and 456.057, F.S. The Contractor must also comply with any applicable professional standards with respect to confidentiality of information. SECTION 15. LICENSING All services shall include all required licenses for Customers to utilize the services at no additional cost to the Customer. This section does not govern Contractor or third-party software (which includes applications and enhancement software) sold separately, which are not necessary to provide the WDS, WVS, or public safety services under this Contract (as examples device operating software or device firmware). Any software (which includes applications and enhancement software) licensed separately by the Contractor or its third-party supplier to Customers for use will be governed by the written terms and conditions applicable to such software or application (e.g., End User License Agreements (EULAs)). When Customers purchase any software (which includes applications and enhancement software) licensed separately, applicable terms and conditions (e.g., EULAs will be provided to Customers and may be provided via URL or click-through at point of sale or upon login to the third-party software application. The Contract will take precedence over any and all EULA’s conflicting terms. Any provisions in applicable terms and conditions that require the Department to indemnify the Contractor are inapplicable. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 25 of 29 Mobile Communications Services SECTION 16. PERFORMANCE BOND Within thirty (30) days of Contract execution, Contractor will deliver to the Department’s Contract Manager a performance bond in the amount of $500,000 (five hundred thousand). This shall also apply to any renewal years. The bond shall name the Department as the beneficiary and will be used to guarantee satisfactory performance by the Contractor throughout the term of the Contract. 1. The performance bond shall be maintained throughout the term of the Contract. The performance bond must be issued by an acceptable surety company, as determined by the Department, and which surety must be licensed to do business in the State of Florida. The insurer or bonding company shall pay losses suffered by the State of Florida directly to the Department. 2. The Contractor and insurer or bonding company shall provide the Department prior written notice or immediate notice upon knowledge of any attempt to cancel or to make any other material change in the status, coverage, or scope of the performance bond, or of the Contractor’s failure to pay bond premiums. 3. The Department shall not be responsible for any premiums or assessments on or in relation to the performance bond. 4. The performance bond is to protect the Department and the State against any loss sustained through failure of the Contractor’s performance in accordance with the Contract. No payments shall be made to the Contractor until the performance bond is in place and approved by the Department in writing. 5. Within thirty (30) days of Contract execution, and by Contract execution anniversary each year following, the Contractor shall provide the Department with a surety bond continuation certificate or other acceptable verification that the performance bond is valid and has been renewed for an additional year. 6. The performance bond provided under this section shall be used solely to the extent necessary to satisfy the damage claims made by the State of Florida pursuant to the terms of the Contract. In no event shall the performance bond be construed as a penalty bond. 7. No sooner than two (2) years after Contract execution, if it is in the best interest of the State of Florida, as determined by the Department, the Contractor’s performance bond may be reduced for the remainder of the term. This reduction shall require an amendment to the Contract with the agreement of both parties. SECTION 17. CUSTOMER OF RECORD The Department is considered the Customer of Record for all services for the purposes of the Federal Communications Commission and Customer Proprietary Network Information. SECTION 18. SPECIFIC APPROPRIATION The following is the specific State fund from which the State will make payment under the first year of the Contract: General Appropriations Act (Florida Law) 2845 SPECIAL CATEGORIES DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 26 of 29 Mobile Communications Services CENTREX AND SUNCOM PAYMENTS FROM COMMUNICATIONS WORKING CAPITAL TRUST FUND SECTION 19. MISCELLANEOUS 19.1 Warranty of Contractor’s Ability to Perform The Contractor warrants that, to the best of its knowledge, there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Contractor’s ability to satisfy its Contract obligations. The Contractor warrants that neither it nor any affiliate is currently on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, or on any similar list maintained by any other state or the federal government. The Contractor shall notify the Department of any regulatory or legal actions filed by any federal, state, or local government entity and any other litigation that is reasonably likely to have a material adverse impact on the Contractor’s ability to perform under this Contract within thirty (30) days of the action being filed. The Contractor must notify the Department of any legal actions filed against it for a breach of a contract that is of similar size and scope to this Contract within thirty (30) days of the action being filed, unless such legal action is withdrawn or dismissed within such thirty (30) day period. Failure to notify the Department of a legal action within thirty (30) days of the action will be grounds for termination for cause of the Contract. The Contractor shall within five (5) calendar days notify the Department in writing if its ability to perform is compromised in any manner during the term of the Contract. 19.2 Subcontractors, Affiliates, Partners, Teammates, Third-Party Vendors The Contractor is fully responsible for satisfactory completion of all subcontracted work, including work by affiliates, partners, teammates, and all other third-party vendors, in accordance with the terms and conditions of the Contract. 19.3 Assignment The Contractor will not sell, assign, or transfer any of its rights, duties or obligations under the Contract without the prior written consent of the Department, which shall not be unreasonably withheld. However, the Contractor may assign its right to receive payment under the Contract without the Department’s consent upon written notice to the Department, with documentation supplied to the Department as required. In the event of any permitted assignment, the Contractor remains secondarily liable for performance of the Contract, unless such responsibility is waived by the Department in writing. The Department may assign the Contract with prior written notice to the Contractor. 19.4 Independent Contractor The Contractor is an independent contractor. The Contractor and its employees, agents, representatives, and subcontractors, affiliates, partners, teammates, and all other third-party vendors are not employees or agents of the Department and are not entitled to the benefits of State of Florida employees. The Department will not be bound by any acts or DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 27 of 29 Mobile Communications Services conduct of the Contractor or its employees, agents, representatives, or subcontractors, affiliates, partners, teammates, and all other third-party vendors. 19.5 Risk of Loss Matters of inspection and approval are addressed in section 215.422, F.S. Until acceptance, risk of loss or damage will remain with the Contractor. The Contractor will be responsible for filing, processing, and collecting all damage claims. To assist the Contractor with damage claims, the Customer will: record any evidence of visible damage on all copies of the delivering carrier’s Bill of Lading; report damages to the carrier and the Contractor; and provide the Contractor with a copy of the carrier’s Bill of Lading and damage inspection report. When a Customer or the Department rejects a commodity at Contractor’s expense, it may be returned within thirty (30) days of receipt, and the risk of loss will remain with the Contractor. For Contractor-installed in-building infrastructure owned by the Contractor (e.g., bidirectional amplifiers, including antennas and power), Contractor will remove the commodity (except for cabling) from the premises within thirty (30) days, after notification of rejection, removal fees may be applicable, and the risk of loss will remain with the Contractor. For Contractor-installed in-building infrastructure, commodities not removed by the Contractor within thirty (30) days of receipt of notification will be deemed abandoned by the Contractor, and the Customer or the Department will have the right to dispose of it as its own property. Contractor will reimburse the Customer or the Department for costs and expenses incurred in storing or effecting removal or disposition of rejected commodities 19.6 Safety Standards Performance of the Contract for all commodities or contractual services must comply with applicable requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements. 19.7 Ombudsman A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this office are found in section 215.422, F.S., which include disseminating information relative to prompt payment and assisting contractors in receiving their payments in a timely manner from a Customer. The Vendor Ombudsman may be contacted at (850) 413-5516. 19.8 Time is of the Essence Time is of the essence regarding each and every obligation of the Contractor. Each obligation is deemed material, and a breach of any such obligation (including a breach resulting from untimely performance) is a material breach. 19.9 Waiver The delay or failure by the Department or Customer to exercise or enforce any rights under the Contract will not constitute waiver of such rights. 19.10 Modification and Severability With the exception of the process described in Section 5.2, Change Requests, this Contract may only be modified by a written agreement signed by the Department and the Contractor. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 28 of 29 Mobile Communications Services Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. SIGNATURE PAGE IMMEDIATELY FOLLOWS DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Contract No.: DMS-19/20-006C Page 1 of 2 Attachment A: Definitions and Acronyms 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Contract No.: DMS-19/20-006C Attachment A – Definitions and Acronyms All personal pronouns used in the Contract, whether used in the masculine, feminine, or gender-neutral, shall include all other genders; the singular shall include the plural; and the plural shall include the singular. The following definitions and acronyms apply to the Contract in addition to the definitions in Chapter 287, Florida Statutes (F.S.), and Rule Chapter 60FF-1, Florida Administrative Code (F.A.C.). In the event of a conflict, the definitions provided in this document will prevail. Access When capitalized, this means review, inspect, transmit, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any State Data, regardless of type, form, or nature of storage; Access to a computer system or network includes local and remote access. Business Days Monday, Tuesday, Wednesday, Thursday, and Friday, excluding weekends and State paid holidays as set forth in section 110.117, F.S. Contractor The Responsive and Responsible Respondent awarded this Contract pursuant to ITN DMS-19/20-006. This definition supersedes the definition in section 287.012(7), F.S. CPNI Customer Proprietary Network Information. The definition of CPNI is the Title 47 U.S. Code § 222(h) (2019) definition. CRR Cost Recovery Rate. The Department’s monthly cost recovery charge applied to Customer invoices. CSAB Communications Service Authorization and Billing system. https://portal.suncom.myflorida.com/start/#/login Customers The entities that are provided services under this Contract, including State agencies, which are required to use the SUNCOM Network, and other entities authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. End-user The individual that utilizes the device that consumes the resources defined by the monthly plan. The End-user’s employer is the Customer. EUPL End User Price List HA/HR Highly-available and Highly-reliable. Systems, services, and implementations designed to eliminate planned downtime and prevent unplanned downtime; methods utilize specific hardware, software, and processes; typically implemented in mission critical services. IP Internet Protocol IPsec An Internet Engineering Task Force standard. Text from RFC 4301 - IPsec creates a boundary, between unprotected and protected interfaces, for a host or a network. Traffic traversing the boundary is subject to the access controls specified by the user or administrator responsible for the IPsec configuration. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Attachment A – Definitions and Acronyms Contract No.: DMS-19/20-006C Page 2 of 2 Attachment A: Definitions and Acronyms IPsec Tunnel Tunnels are a design technique utilized by telecommunications service providers to manage traffic. IPsec tunnels are used to create closed user groups to enforce segregation of traffic. IPsec tunnels are a specific type of tunnel which provides security services for IP packets through encryption, authentication, and protection against replay. MFN MyFloridaNet OEU Other Eligible Users. The entities provided services under this Contract that are not State agencies and are not required to use the SUNCOM Network but are otherwise authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. These include, but are not limited to, political subdivisions of the State, including counties, municipalities, school districts, and water management districts. Also included are, private nonprofit elementary and secondary schools conditioned upon certain requirements, universities, libraries of community colleges, and nonprofit corporations. Person When capitalized in Sections 9 and 13 of the Final Contract, this means the Contractor’s employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person operating under the Contractor’s direction with Access to State Data or who enters either the premises or facilities where State Data is stored or accessible. Reply A formal response to ITN No. DMS-19/20-006. Respondent An entity that submitted a Reply to ITN No. DMS-19/20-006. SLA Service Level Agreement SLA Clock Service Level Agreement Clock. The SLA clock refers to how a deliverable will be measured in terms of time for completion as stated in the particular SLA. SNMP Simple Network Management Protocol State The State of Florida State Data All documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received by the Contractor in its performance under this Contract. Subcontractor A third party performing work under the Contract at the direction of the Contractor, including affiliates, partners, teammates, and all other third-party vendors. VPN Concentrator Virtual Private Network Concentrator. A device, or collection of devices, built to manage secure connections within or between infrastructures. VRF Virtual Routing and Forwarding WDS Wireless Data Service WVS Wireless Voice Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 1 of 66 Attachment A: Statement of Work Mobile Communication Services Best and Final Offer ATTACHMENT A – STATEMENT OF WORK FOR MOBILE COMMUNICATION SERVICES ITN NO: DMS-19/20-006 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 66 Attachment A: Statement of Work Mobile Communication Services Table of Contents 1. Statement of Work Introduction ...................................................................................... 6 1.1 Mobile Communication Services Portfolio ...................................................................... 6 1.2 MCS Objectives .............................................................................................................. 7 1.3 MyFloridaNet .................................................................................................................. 7 1.4 End User Price Lists and Vendor’s Device List .............................................................. 7 1.5 Evolving Technology .................................................................................................... 11 2. Contractor Staffing ....................................................................................................... 14 2.1 Staffing Responsibilities ............................................................................................... 15 2.2 Key Staff Position - Account Manager .......................................................................... 18 2.3 Key Staff Position - Project Manager ............................................................................ 19 2.4 Key Staff Position - Business Operations Manager ...................................................... 19 2.5 Key Staff Position - Engineering and Design Manager ................................................ 20 2.6 Key Staff Position - Operations and Security Manager ................................................ 20 2.7 Customer Support Team .............................................................................................. 21 3. Services and Devices for Mobile Communication Services ......................................... 22 3.1 Wireless Voice Services ............................................................................................... 22 3.2 Wireless Data Service .................................................................................................. 22 3.3 Wireless Data Service - IP Addresses .......................................................................... 23 3.4 Wireless Data Service – Access Circuit ....................................................................... 23 3.5 Wireless Data Service - Closed User Groups .............................................................. 25 3.6 Wireless Data Service – Network-to-Network Interface Design ................................... 26 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 67 Attachment A: Statement of Work Mobile Communication Services 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet ......................................... 36 3.8 Wireless Data Service – Traffic Directly to the Internet ................................................ 37 3.9 Wireless Data Service - Test Plan ................................................................................ 39 3.10 State of Florida Coverage ............................................................................................. 39 3.11 Roaming ....................................................................................................................... 40 3.12 Security ......................................................................................................................... 40 3.13 Reviews of the Contractor’s Service ............................................................................. 43 3.14 Emergency Services ..................................................................................................... 44 3.15 Contractor’s Service Delivery Costs ............................................................................. 45 3.16 Highly Available and Highly Reliable Design Characteristics ....................................... 46 3.17 Reports, Updates, and Notifications Requirements ...................................................... 47 3.18 Service Level Agreement Operational Process ............................................................ 48 3.19 Customer Support ........................................................................................................ 52 3.20 Contractor’s MCS Portal ............................................................................................... 57 3.21 Devices ......................................................................................................................... 60 3.22 Cooperation with Other Contractors ............................................................................. 62 3.23 Customer Migration ...................................................................................................... 62 3.24 Transition for Future Iterations of this Service .............................................................. 64 3.25 Contractor Meetings with DMS ..................................................................................... 66 3.26 Project Management .................................................................................................... 68 3.27 Project Management - Services Infrastructure Checklist .............................................. 72 4. Public Safety Service Plans and Devices ..................................................................... 74 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 67 Attachment A: Statement of Work Mobile Communication Services 4.1 Deployable Technologies ............................................................................................. 74 4.2 Local Control ................................................................................................................ 77 4.3 Local control portal ....................................................................................................... 77 4.4 Public Safety Standards ............................................................................................... 80 4.5 Demonstration Devices ................................................................................................ 81 4.6 Public Safety Customer Support .................................................................................. 81 4.7 Public Safety Reporting ................................................................................................ 83 4.8 Public Safety Marketing ................................................................................................ 84 5. Business Operations .................................................................................................... 96 5.1 General Description of the SUNCOM Business Model ................................................. 96 5.2 Communications Service Authorization and Billing Transaction Flowchart .................. 96 5.3 Communications Service Authorization and Billing – Official Record ........................... 99 5.4 Communications Service Authorization and Billing - Interface with Contractor ............ 99 5.5 Communications Service Authorization and Billing Service Catalog .......................... 100 5.6 Taxes and Government Sanctioned Fees .................................................................. 100 5.7 User Access Privileges for the Contractor .................................................................. 101 5.8 Work Orders ............................................................................................................... 101 5.9 Inventory ..................................................................................................................... 102 5.10 Invoicing Requirements .............................................................................................. 102 5.11 Electronic Substantiating Detail File ........................................................................... 102 5.12 Audit of Contractor Invoices ....................................................................................... 103 5.13 Mandatory Interface with the Contractor .................................................................... 103 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 67 Attachment A: Statement of Work Mobile Communication Services 5.14 Properly Authorized Work Orders ............................................................................... 103 5.15 General Billing Requirements ..................................................................................... 103 5.16 Billing Start ................................................................................................................. 103 6. Direct Ordering and Billing .......................................................................................... 104 6.1 Services and Devices Sold to Direct-Billed Customers .............................................. 104 6.2 Cost Recovery Rate ................................................................................................... 104 6.3 Contract Association on Direct-Billed Accounts ......................................................... 105 6.4 Monthly Reporting of Direct-Billed Accounts .............................................................. 105 6.5 Quarterly Reporting of Direct-Billed Accounts ............................................................ 106 6.6 Customers Liability ..................................................................................................... 106 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 67 Attachment A: Statement of Work Mobile Communication Services 1. Statement of Work Introduction This Attachment A – Statement of Work (SOW) describes cellular voice and data services, secure access to MyFloridaNet (cellular data-only devices), and other related telecommunication services, cellular phones, associated devices, accessories, and features, collectively referred to herein as Mobile Communication Services (MCS). All requirements contained in this SOW are Contract requirements. Deliverables and associated financial consequences (hereinafter referred to as “Service Level Agreements” or “SLAs”) are specified on Attachment C – Service Level Agreements. 1.1 Mobile Communication Services Portfolio Mobile Communication Services are described below as well as in the public safety services in Section 4. 1.1.1 Wireless Voice Services (WVS), includes plans and cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices (cellular voice) and to traditional phones on the Public Switched Telephone Network (PSTN). This set of services also provides broadband access for email, internet browsing, texting, and numerous applications. 1.1.2. Wireless Data Services (WDS), includes a similar set of broadband services and devices as WVS but does not provide cellular voice and does not include PSTN voice connectivity. This set of services can provide secure data access into MyFloridaNet (for additional information, see Section 1.4, MyFloridaNet, below). Both sets of services include broadband data service plans governing the Customer’s monthly allotment for broadband access. 1.1.3 Web portals for both WVS and WDS. Customers utilize the DMS Communications Service and Billing system (CSAB) to review all MCS offerings, which are found on the End User Price List (EUPL). Orders are either placed directly via MyFloridaMarketPlace (MFMP), CSAB, or direct with the Contractor. For additional information regarding the EUPL, see Section 5, Business Operations. 1.1.4. Accessories include, but are not limited to, antennas, phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 1.1.5. Equipment includes, but is not limited to, smartphones, basic phones, air cards, hot spots, tablets, and public safety wearables (within the optional subsection on Public Safety Service Plans and Devices). Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.2 MCS Objectives In accordance with the Department’s objectives for MCS, the Contractor shall provide: 1. Services and devices that keep pace with rapidly evolving technologies and related service plans. 2. A range of rate plans with a wide variety of up-to-date features. 3. Customer support services, including the Contractor’s MCS portal and superior staffing, with the best possible customer service. 4. Clearly articulated adoption of standards and designs in this SOW. 5. Complete and timely reporting on services to the Department and Customers. 6. Service strength with as much 4G/4G LTE or better service coverage as possible. 7. Highly-Available, Highly-Reliable (HA/HR) infrastructures. 8. Support for devices and software systems from different manufacturers. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.3 MyFloridaNet MyFloridaNet (MFN) is the State’s Multiprotocol Label Switching data network. MFN allows State agencies and other authorized users to communicate with each other. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/data_services/myfloridanet_2 No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 1.4 End User Price Lists and Vendor’s Device List This subsection applies to both WVS and WDS. 1.4.1 EUPL and Vendor’s Device List The format of the EUPL and Vendor’s Device List must be approved by the Department. The Contractor must have one (1) EUPL and one (1) Vendor’s Device List that incorporate all offerings. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 67 Attachment A: Statement of Work Mobile Communication Services The Vendor’s Device List should include all proposed devices, including, at a minimum, cellular phones, smartphones, tablets, broadband access devices (data-only), cellular mobile broadband devices (support for internet access), devices supporting secure access to MFN, and accessories. Devices may be shown with a variety of packages, with detailed pricing, and descriptions of associated services, devices and/or features. Any services, devices, and/or features provided at no cost should be identified as $0.00. Vendor’s Device List may also include Public Safety wearables and other Public Safety wireless enabled devices. All devices shall include an AC charger at no additional cost, however additional or replacement AC chargers may be offered with a cost associated. Contractor’s may offer a price discount if a chargeable device is sold without an AC charger included. For all items listed below, the Vendor’s Device List should include: manufacturer and model, vendor’s identification number (SKU), vendor’s commercially advertised retail price as of the date the EUPL is submitted to the Department, State purchase price, and any promotional pricing, as well as the following device-specific information: 1. Smartphones a. Operating system, camera, removable memory (if available), hearing aid compatibility, mode, and other features. b. At least one (1) unlocked iPhone and one (1) unlocked Android smartphone. 2. Air Cards, USBs, and hotspots a. Mode, compatibility with 4G LTE, compatibility with 5G, compatibility with Apple Operating Systems (iOS, Mac OS), compatibility with Microsoft Operating systems (Windows), external antenna, and other features. 3. Tablets a. Operating system, camera, removable memory (if available), and other features. 4. Basic Phones. a. At least one (1) basic phone that is available to Customers at no charge, other than the cost of the purchased service plan. 5. Accessories a. May include phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 6. Public Safety Wearables a. Contractor’s EUPL should state service prices as monthly recurring charges (MRC) or non-recurring charges (NRC). The EUPL should include, as applicable, the following information for provided services and devices, at a minimum: 1. Non-pooled Plans a. Pricing and details of all non-pooled plans, which may include: i. Voice per minute rate plans: usage based, limited ii. Unlimited plans: voice; voice and text; voice, text, and data; voice, data, messaging, and hotspot iii. Messaging plans: limited and unlimited Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 67 Attachment A: Statement of Work Mobile Communication Services iv. Data only device plans: per megabyte data plan, data plan with tethering, data plan without tethering, and unlimited data b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs, including the number of messages (SMS/MMS), minutes (anytime, nights, or weekends), data limits, and included features, such as call waiting. i. Detail how airtime and other measured usage are billed; for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, unanswered outgoing calls incurring airtime. ii. Description of billing for calls directly dialing or receiving from the same carrier. iii. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. iv. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 2. Pooled Plans a. Pricing and details of all pooled plans, which may include: i. Description of tiers, including the number of minutes included in the plans. b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Describe: i. how the minutes are aggregated and credits are applied; ii. how a Customer can have more than one pool; iii. rollover minutes; iv. pool limitations, e.g., limits to the number of users; and v. included features, such as call waiting. 3. Push-to-Talk a. Pricing and details of all push-to-talk plans, which may include: i. Standalone push-to-talk and add-on push-to-talk plans. ii. Relevant unit pricing including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. iii. Description of services included in the monthly recurring costs and included features 1. Detail how measured usage is billed, for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, or unanswered outgoing calls incurring airtime. 2. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 67 Attachment A: Statement of Work Mobile Communication Services 3. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 4. Machine-to-Machine a. Pricing and details of all machine-to-machine and internet of things service plans which may include: i. Description of tiers, including the usage caps of each tier. One (1) MB to twenty (20) GB requested, at minimum. b. Relevant unit pricing, including price per minute, variation of price per MB for nights and weekends, and monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs and included features. i. Detail how measured usage is billed. ii. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 5. Discounts a. All proposed discounts off accessories and devices. b. State what published price the discount percentage applies to (MSRP, vendor published catalog, etc.). i. Describe any additional proposed discounts, such as 100% discount off activation fees. ii. Specific pricing for devices should be listed in the Vendor's Device List. 6. Additional Features, Fees, and Other Items a. The EUPL may describe and detail any additional offerings that are contemplated within the SOW. i. These may include chargeable features, such as robo-call blocking, mobile device management, etc. ii. The EUPL may also include tiered pricing. b. There will be no activation fees for services and devices purchased off the Contract. c. There are no termination fees for services purchased off of the Contract. d. Rate plans shall be month to month, unless otherwise agreed in writing by the DMS Contract Manager. e. In the event that a rate plan includes a device subsidy and the Customer terminates services early, the Contractor may bill the Customer for the unpaid portion of the subsidized amount on the Customer’s invoice. For example, a device is offered at discounted price if purchased with a twenty-four (24) month rate plan. In the event a Customer purchases a subsidized device and the Customer terminates services early, or moves to a lesser price plan or disconnects the devices from the Contractor’s network within twenty-four (24) months of the device activation, the Contractor may bill the Customer for the unpaid portion of the subsidized amount of the device. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 67 Attachment A: Statement of Work Mobile Communication Services 1.4.2 Update Process to EUPL Given the fast pace of technological progress, DMS anticipates that plans and devices will improve and undergo alterations, within the scope of the Contract, over the term of the Contract. Changes in service plans, features, devices, or technology offered by the Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. Some updates may be accomplished via the change request process described in Section 5.2, Change Request, of the Contract; however, at DMS’s sole discretion, updates may require a Contract amendment. Contractor-Requested Updates. The Contractor may request updates to its EUPL and Vendor’s Device List throughout the Contract term. Such requests must be emailed to the DMS Contract Manager for review and approval. DMS has absolute discretion to approve or deny Contractor- requested updates. The Contractor shall not offer Customers changes in plans, features, devices, or technology prior to obtaining DMS’s written approval. The Contractor shall not offer any updated prices or rate structures until changes have been approved by DMS and DMS has published an updated EUPL. When requested by DMS, the Contractor shall provide documentation on the requested update, including, but not limited to, market research and service and device specifications. DMS may review the information from the Contractor and any other source. DMS will not approve an update request until and unless the criteria below is met to its satisfaction. However, DMS reserves the right to deny an update request even if all of the criteria are met. The Contractor shall: 1. Substantially demonstrate the combined pricing is competitive to market rates offered under state government contracts similar in size, scope and terms, specifically that it is equal to or less than combined pricing for similar offerings in the State of Texas, State of California, and State of New York and excluding rates for commercial contracts; 2. Fully demonstrate the pricing is related to and is in line with currently offered pricing for similar services and equipment within the EUPL and/or the Vendor’s Device List; and 3. Fully demonstrate the proposed pricing is in accordance with Contract Section 3.2.2, Preferred Pricing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.5 Evolving Technology This section is applicable to all services and equipment, including devices. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall ensure delivery of services and devices that keep pace with rapidly evolving technologies and related service plans. The Vendor’s Device List and EUPL must be kept up-to- date, in accordance with the process detailed within SOW Subsection 1.5, End User Price Lists and Vendor’s Device List, offering the latest generation of devices and related service plans. The Contractor’s IP infrastructure must provide evolving technologies and offer Customers the latest generation of telecommunications infrastructure and devices. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure delivery of services and devices that keep pace with rapidly evolving technology and related service plans. b. Describe the Respondent's commitment and plan to offer the latest generation of installed infrastructure supporting MCS (the Respondent's IP infrastructure). Verizon’s Evolving Technology Verizon acknowledges the importance of ensuring delivery of services and devices that keep pace with rapidly evolving technologies and related service plans for customers purchasing under the State of Florida contract for Mobile Communication Services. In order to achieve this end, your Government Account Manager will keep DMS’s authorized POC abreast of developments made possible through technological advancements as they become commercially available. As new technology becomes commercially available, DMS may add new plans, features and equipment that take advantage of the technology’s functionality. If new equipment is needed, then the State may order new equipment in accordance with the terms and conditions for equipment upgrades as outlined in your overarching contract. Please note that the purchase of new equipment may require an extension of applicable line terms. Verizon acknowledges the requirements for updating Vendor’s Device List and EUPL as detailed within SOW Subsection 1.5, End User Price Lists and Vendor’s Device List. In order to ensure that we are offering the latest generation of devices and related service plans to DMS, Verizon can provide DMS with Quarterly Business Reviews (QBRs). These QBRs include, but are not limited to: a review of your recent account activity; cost saving opportunities and account optimization strategies; a discussion of new technologies, products and services; and any other items that you would like to discuss with us. From time-to-time your Government Account Manager may present new products, services, and offers outside of the QBR. Our Commitment to the Verizon Wireless Network Network leadership is the central element of our strategy, and we are continually investing in our network to extend our leadership. Since 2000, we have invested more than $145 billion nationwide to build and enhance our wireless network, and continue to make significant network-related capital investments, including spectrum acquisitions. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 67 Attachment A: Statement of Work Mobile Communication Services We’ve deployed multiple LTE Advanced features on our network that already contribute to our unparalleled, award-winning network performance; and we’ve led the charge in harnessing unlicensed spectrum with our work on LTE-Unlicensed (LTE-U) (precursor to License Assisted Access [LAA]) and Citizens Band Radio Service (CBRS) @ 3.5 GHz. By design and with consistent investment over time, we are in a great position to continue to meet the needs of our customers with the nation’s most reliable network, and to extend our lead over the competition. We are focusing our capital spending on adding capacity and density to our 4G LTE network while also building our next generation 5G network. We are densifying our network by utilizing small cell technology, in-building solutions and distributed antenna systems. Network densification enables us to add capacity to address increasing mobile video consumption and the growing demand for Internet of Things (IoT) products and services on our 4G LTE and 5G networks. Our thoughtful technology choices, well-rounded spectrum assets and excellence in execution position us for continued 4G distinction and 5G leadership. Verizon has multiple network-related projects underway or planned for the near future. 5G Technology Verizon is here. 5G will deliver enhanced fixed and mobile broadband, low-latency services and massive scale for IoT, which will transform all industries. 5G won’t be a wireless “evolution,” with better speeds and feeds, but a true revolution changing the way we work and interact: This means more connected services and devices, and higher broadband capacity that can benefit our entire society. We started with America’s most reliable network. Now, we’re providing 5G Nationwide coverage for more than 200+ million people in 1,800+ cities. And, we have expanded our 5G Ultra Wideband, the fastest in the world*, to select areas of 57 cities. • 5G Ultra Wideband uses the high-band, ultra-wide millimeter wave spectrum to deliver 5G. These ultrafast speeds and reduced lag time (latency) can enable advancements in technology such as augmented and virtual reality, autonomous cars, connected cities and more. • 5G Nationwide uses low-band spectrum enabled by dynamic spectrum sharing (DSS), which allows customers with 5G-enabled devices to use the high- frequency millimeter spectrum 5G Ultra Wideband network where it is available and fall back on the low-frequency 5G Nationwide network where it is not available. With these 5G technologies, our network has the power to deliver on eight capabilities, or currencies: Peak data rates, mobile data volumes, mobility, number connected devices, energy efficiency, service deployment, reduced latency and improved reliability. Initially, customers should expect our 5G Nationwide network to perform similarly to our award winning 4G LTE network. Performance and coverage will continue to grow over time. *Global claim from May 2020, based on Opensignal independent analysis of mobile measurements recorded during the period January 31 – April 30, 2020. © 2020 Opensignal Limited Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 67 Attachment A: Statement of Work Mobile Communication Services For Verizon, there are four critically important foundational elements that underpin the construction of our 5G network: Optical fiber, abundant Radio Frequency spectrum, Software-Defined Networks (SDN) and mobile-edge computing (MEC). • Fiber: We are reinventing our network architecture around a common fiber platform that will support both our wireless and wireline businesses. • Spectrum: In addition to our low and mid-band spectrum, we have spectrum licenses in the 28 and 39 Gigahertz (GHz) band, collectively called millimeter- wave spectrum, which is being used for our 5G-technology deployment. • Software-Defined Networks (SDN): As organizations strive to stay ahead of the competition in an increasingly digital economy, we’ve expanded our offerings to help them accelerate their digital transformation to support future 5G capabilities. Verizon’s Virtual Network Services will support 5G devices on software-defined wide area network (SD-WAN) platforms, making it easier to manage network traffic and application performance across a wide area network on both public and private networks. An extension of SDN is network slicing, the ability to partition the network into varying service levels of performance and offerings. • Mobile Edge Compute (MEC): We will use multi-access edge computing to move intelligence to the edge of the network, to minimize latency, and to maximize network efficiency. We will also build in privacy measures that understand data context, including location. Verizon's network legacy is rooted in being the first to deliver to customers the next- generation of wireless technology, nationwide, before any other carrier. • On October 1, 2018, we launched the first commercial 5G network – our 5G Home Internet service for consumers – in parts of four cities on our 5G Ultra Wideband network; additional cities continue to be added • In 2019, Verizon focused on dense, downtown areas and public spaces, and then rapidly expanded 5G availability • Through October 2020, Verizon has launched our 5G Ultra Wideband mobile network in select areas of 57 cities as well as parts of 43 stadiums and arenas and 7 airports, with a goal of 60 cities by the end of 2020 • On October 13, 2020, Verizon launched its 5G Nationwide network enabled by DSS in 1,800+ cities With 5G, we will continue to drive innovation across the technology landscape to bring new solutions to market for our customers. Your Government Account Manager can provide additional network roadmap information through an Executive Briefing. 2. Contractor Staffing This section is applicable to all services. The terms “Contractor staff” and “staff” include all staff employed by the Contractor providing services under the Contract and by its subcontractors providing services under the Contract. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall provide sufficient, qualified staff to oversee and carry out the services of this Contract. The Contractor shall designate individuals in its organization to be contacts for DMS and its Customers in accordance with the following subsections. 2.1 Staffing Responsibilities 1. The Contractor staffing responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous, and professional manner. 2.The Contractor shall provide a sufficient number of Contractor staff to handle the workload projected for the start of the Contract and shall be scalable and flexible so staffing can be adapted as needed. 3.The Contractor shall devote the staffing time and resources necessary to successfully manage the Contract and provide the ongoing services, including having sufficient staff available for telephonic, email, and on-site consultations. 4. The Contractor shall provide each of its staff members orientation and training on all components of the Contract prior to allowing the staff member to work on any component of the Contract. The Contractor shall provide the DMS Contract Manager with documentation of this training upon request. 5.Key Staff. a.The Contractor shall initially fill all key staff positions and keep the key staff positions filled throughout the term of the Contract. Key staff positions will be filled within sixty (60) days from Contract execution. Attachment C, SLA- A1(a). b.The Contractor will only fill key staff positions with persons that fulfill the minimum job qualifications in accordance with this Section 2, Contractor Staffing. c.DMS reserves the right to review candidates being considered by the Contractor for a key staff position described in this Contract. d.DMS reserves the right to require the replacement of any staff who serve in a key staff position or as part of the Customer Support Team, and the Contractor shall remove such staff no later than ninety (90) calendar days’ from the date of DMS’s notice to the Contractor. e. Waiver. The Contractor may request a waiver of SLA-A1(b) from the DMS Contract Manager if it believes it has good cause to not fill a key staff position within the required timeframe. DMS will review any such requests on a case- by-case basis and respond within a reasonable timeframe. Determination of all waiver requests are at the sole discretion of DMS. SLA-A1(b) will be on hold while the Department is reviewing a request for waiver. f. Vacancy. i.It is understood and agreed that from time to time a vacancy may occur in key staff positions. For purposes of this Contract, a vacancy occurs when: the position is not initially filled; the position is not filled due to a resignation, retirement, termination, or reassignment; or the position is Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 67 Attachment A: Statement of Work Mobile Communication Services filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when: an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition, such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications until this position is filled. However, a temporary assignment will not suspend any Contractor Staffing SLAs. Key staff positions will be filled within one hundred and twenty (120) days of vacancy or within the timeframe established by the Department after a waiver of the one hundred and twenty (120)day requirement. Attachment C, SLA-A1(b). ii. The Contractor shall notify DMS of all vacancies of key staff positions within fourteen (14) days of the vacancy. Attachment C, SLA-A1(c). 6. Staffing Organization Chart. The Contractor shall develop a Staffing Organizational Chart to be implemented throughout the Contract term. Attachment C, SLA-A2. The chart will include all staff resources assigned to all components of the Contract to be approved by DMS. The final Staffing Organizational Chart must contain names, titles, and number of staff (full-time and part-time) proposed to support the Contract. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff and the percentage of time each staff person will devote to the Contract. 7. Staffing Deficiencies. The Contractor is required to provide sufficient, competent, and capable staff to provide complete and timely services as required by the Contract. In the event DMS determines the Contractor has a staff deficiency, it will notify the Contractor in writing. A staff deficiency will include, at the Department’s discretion, insufficient number of staff, or insufficient level of competency in staff, to provide complete and timely services under this Contract. A staffing deficiency will also include the retention of staff thirty (30) days past a Department Contract Manager’s requirement to remove that staff member. The Contractor must remedy the identified staffing deficiencies by adding or replacing staff as reasonably required by the Department. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed, and highly qualified staff and the recruitment process for staff that will be assigned to the Contract; c. Respondent’s orientation and training for Respondent’s staff assigned to the Contract; Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 67 Attachment A: Statement of Work Mobile Communication Services d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract. Verizon’s Florida Government Support Since 2004, Verizon has used a dedicated government sales and support model for all government sales in the state of Florida. The team is solely dedicated to state and local government and specifically trained in government contracting, ethics and compliance. This team provides local frontline sales and support to public safety, state, and local government as well as local EOC support during times of crisis. Today the team consists of over 40 employees living in Florida with a combined 240 years of experience supporting the State of Florida Department of Management Services Wireless Contracts with Verizon. Structure: Managing Partners (MP) are responsible for teams that are geographically dispersed between North, Central and South Florida. Each MP team consists of Government Major Account Managers (GMAM) and Senior Managers (SM) reporting directly to the MP while a team of Government Business Account Managers (GBAM) report directly to the Senior Manager with a dotted line to the MP. In addition, there are Government Business Account Specialists (GBAS) dedicated to each MP team for customer and team support. Additional support for the MP teams is provided by a team of Government Solutions Architects (GSA) that are geographically assigned to support the local teams, Global Enterprise Advisors dedicated to supporting billing and escalations issues within our larger accounts, Coordinator Business Operations (CBO) supporting the operations aspects of our current contract and a Client Partner (CP) which functions as the account and contract manager. Current Head Count • Managing Partners- 2 • Senior Managers-3 • Client Partner-1 • CBO-1 • GMAM-10 • GBAM-13 • GBAS-5 • GSA-4 • GEA-3 Verizon must retain discretion and control over assignment of account management, customer support or other such Verizon personnel. Our prospective employees are investigated and reviewed to determine whether they merit employment at the positions for which they applied. All such information remains confidential and shared with third parties only on a need to know basis. Our employees are covered by the Verizon Code of Conduct, which can be provided for your review upon request. At any time, you may provide feedback to us regarding the skills, qualifications and performance of any member of the account management team. We will make every effort to notify you of any changes in your account team. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 67 Attachment A: Statement of Work Mobile Communication Services In the event of any change to any member of your account management team, we will work with DMS towards achieving a smooth transition. Additional account support procedures are available in the event of personnel change. In addition, you can use escalation procedures as well as the cross-trained skills and experience of many account support personnel. We may review any recommendations from you, as allowed by law, that will assist us in placing a Client Partner or Account Manager with the appropriate skills to support your account initiatives. Although our goal is continuity of the Verizon account team, we cannot guarantee that changes in personnel and staffing assignments will not occur during the term of your contract. The structuring of the Business and Government Customer Operations organization enables all members of the Business and Government Customer Operations organization to be cross-trained on all accounts with the goal of each customer receiving the same comprehensive professional customer service. 2.2 Key Staff Position - Account Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS during the Contract term, including renewals. This is a required key staff position The Contractor is required to provide a full-time Account Manager for all services under the Contract. The Account Manager will be the senior manager and primary contact with responsibility for all day-to-day MCS issues, including, but not limited to, coordination and resolution of all MCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year. The Account Manager is required to participate in the various workgroups to accomplish services available under MCS. The Account Manager shall possess the following minimum qualifications or equivalent experience: 1. A minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. A knowledge of government business practices, including State practices and practices of Customers. 3. At least three (3) years’ work experience in the telecommunications industry. 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 67 Attachment A: Statement of Work Mobile Communication Services If the Contractor is providing Public Safety Services, the Account Manager must have experience in the Public Safety proposed services. 2.3 Key Staff Position - Project Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager. This is a required key staff position that must remain filled until the Contractor completes, and the Department accepts, the project closure documentation required by Statement of Work section 3.26.4. The Project Manager shall oversee and take on the responsibility for the success of all projects. This individual will be the point of contact to coordinate all implementation and migration with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager is required to participate in the various workgroups to accomplish services available under MCS. The Project Manager shall possess the following minimum qualifications or equivalent experience: 1. The ability to be responsible for every aspect of all projects related to this Contract. 2. The ability to lead and direct teams to deliver projects within the constraints of schedule, budget, and resources. 3. Demonstrated knowledge and experience to appropriately apply a project management methodology to projects. 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. A current project management certification from the Project Management Institute, Scrum Master Certification from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS, or at least two (2) years of equivalent work experience in lieu of a current project management certification. 2.4 Key Staff Position - Business Operations Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager. This is a required key staff position. The Business Operations Manager shall oversee business operations, including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 67 Attachment A: Statement of Work Mobile Communication Services The Business Operations Manager is required to participate in the various workgroups to accomplish services available under MCS. The Business Operations Manager shall possess the following minimum qualifications or equivalent experience: 1. A minimum of three (3) years’ experience working with government clients. 2. Knowledge of government business practices, including State practices and practices of Customers. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. 2.5 Key Staff Position - Engineering and Design Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager. This is a required key staff position. The Engineering and Design Manager shall function as the point of contact for all engineering and design issues. The individual will be responsible for directing all aspects of engineering and design concerns for the services. The individual must have the authority to direct the Contractor’s staff. The individual or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year to manage and oversee restoration of services and to respond to State requests. The Engineering and Design Manager is required to participate in the various workgroups to accomplish services available under MCS. The Engineering and Design Manager shall possess the following minimum qualifications or equivalent experience: 1. A minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to services available under MCS. 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable in lieu of a degree. 3. Five (5) years or more of engineering work experience. 2.6 Key Staff Position - Operations and Security Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other Contractors providing telecommunications to the State and, if applicable, subcontractors. The individual will function as the point of contact for the day-to-day Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 67 Attachment A: Statement of Work Mobile Communication Services networking, service, and security issues, typically those involving real-time concerns. The individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available twenty-four (24) hours a day, 365 days of the year as required to manage operational and security concerns and respond to State requests. The Operations and Security Manager is required to participate in the various workgroups to accomplish services available under MCS. The Operations and Security Manager shall possess the following minimum qualifications or equivalent experience: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable in lieu of a degree. 2. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 3. Experience with information security architecture and security tools. 4. Knowledge of telecommunications industry best practices for service performance and security and applicable laws and regulations as they relate to security. 5. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of MCS. The Operations and Security Manager should possess the following minimum qualifications: 1. It is preferred, but not required, that the Operations and Security Manager be a Certified Information Security Manager, a Certified Information Systems Security Professional, or hold another current industry-recognized security certification. 2.7 Customer Support Team The Contractor shall provide a Customer Support Team for this Contract. This team is not required to be full-time staff (part-time staff is acceptable) or exclusively dedicated to this Contract. However, the appropriate amount of staff at any given time (for example evening, weekend and holiday staffing may be less than weekday business hours) from the Customer Support team must be available twenty-four (24) hours a day, 365 days of the year. The Customer Support Team shall provide: 1. Timely Customer training in reaction to changes in services and features offered. 2. Timely resolution of service requests. 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry. 4. Timely closure for operational changes. 5. All applicable deliverables by the due dates as provided in the SLAs. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 67 Attachment A: Statement of Work Mobile Communication Services The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in Subsection 5.7, User Access Privileges for the Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3. Services and Devices for Mobile Communication Services 3.1 Wireless Voice Services This subsection is applicable only to WVS. The Contractor must provide WVS using digital technology as the primary communication mode. WVS will include cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices and to traditional phones on the PSTN. WVS will also include broadband access for email, internet browsing, texting, and numerous applications, such as those providing real-time traffic information. International calling must be disabled by default, but Customers will be permitted to place an order to enable international calling. The Contractor shall provide Customers with the option of having texting disabled. The Contractor will coordinate directly with the Customer regarding texting capabilities. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Wireless Data Service This subsection is applicable to only Wireless Data Service. The Contractor must provide WDS. The Contractor will provide non-proprietary wireless broadband data communications. For State agencies, security policy requires the Contractor’s broadband data access to terminate on MFN by default. There may be instances where the Department’s policy will permit broadband data access to terminate directly on the internet. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 67 Attachment A: Statement of Work Mobile Communication Services 3.3 Wireless Data Service - IP Addresses This subsection is applicable to only Wireless Data Services. The following are minimum requirements: 1. DMS will provide the Contractor work orders containing IP addresses, or a range of IP addresses, to be associated with wireless devices.. The Contractor must configure MCS devices with IP address as part of the activation and setup for the device. For closed user groups the Contractor must configure 1) public IP addresses owned by the State and Other Eligible Users or 2) private IP addresses furnished by the State and Other Eligible Users. Since not all private IP address space is available for use on MFN, a mutually agreed upon private IP address allocation block assignment (or other agreed upon method) will be finalized within the negotiation process. 2. The Contractor is required to provide publicly routable IP addresses as needed to support all Customers in public user groups. 3. The Contractor will associate a particular wireless device with its closed user group (if any). The Contractor will assign an IP address to each wireless device and update the work order in CSAB with the specific IP address assigned before the Contractor closes the work order. A record of each closed user group and the associated wireless devices (including the electronic identifier and IP addresses) is maintained in CSAB. 4. The IP address assigned to a particular wireless device must be permanently assigned unless and until a work order provides that the Contractor change the address. Static IP addressing is acceptable as long as the address is coded (hard or electronically) within the device permanently. A unique IP address dynamically assigned to the device is acceptable as long as the address remains permanently assigned to that particular device. The dynamic IP address assignment mechanism must permanently assign the same address to the same device from an IP address pool assigned to a particular closed user group. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.4 Wireless Data Service – Access Circuit This subsection is applicable only to Wireless Data Services. Where Customers have non-MFN networks (for example, non-State Agency Other Eligible Users), Contractors may utilize the Contract to provide their End-users with wireless connectivity into that Customer’s network. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 67 Attachment A: Statement of Work Mobile Communication Services This design requires an access circuit between the Contractor’s IP networks and an Other Eligible User’s (OEU’s) network. These access circuits are not offered by DMS as a SUNCOM service. DMS is not involved in ordering, billing, provisioning, payment, network support, or other aspects of these circuits. OEUs utilize their organization’s procurement procedures to purchase their access circuit. All aspects of this wireless connectivity access are the responsibility of the OEU’s organization and the Contractor, not DMS. In accordance with SOW Section 3.15, Contractor will configure Contractor’s end of the tunnels, and the Customer will be responsible for the Customer’s end of the VPN. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.5 Wireless Data Service - Closed User Groups This subsection is applicable to only Wireless Data Services. The Contractor must develop, implement, and maintain a closed user group isolation method for WDS. The design must result in the segregation of all IP traffic into individual closed user groups. DMS may consider a virtual circuit, Virtual Local Area Network, or Virtual Routing and Forwarding (VRF) to be an acceptable closed user group design configuration method. Other Contractor- provided isolation methods are acceptable as long as the isolation method provides equivalent isolation design outcomes, as determined by DMS. The Contractor-created and maintained isolation method is required to be in continuous operation providing separation of wireless data traffic into distinct closed user groups. At all points between the wireless data device and MFN, Customer traffic must be isolated from all other traffic within the Contractor’s IP networks. There must be no alternate paths into or out of the isolated environment and no means for other entities or devices to access the isolated environment. The Contractor will place each device in the closed user group as defined by the CSAB work order. Customers will have the ability to have multiple closed user groups configured within the Contractor’s IP networks. No IP communications will be permitted between closed user groups within the Contractor’s IP networks. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 26 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.6 Wireless Data Service – Network-to-Network Interface Design This subsection is applicable only to Wireless Data Services. The Contractor must work with DMS and the MFN contractor to establish a network-to-network interface as shown in Figure 4 to route wireless data traffic across the internet to MFN. For redundancy, the interface design must use IPsec tunnels which connect to two (2) geographically separate gateways approved by DMS. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 27 of 67 Attachment A: Statement of Work Mobile Communication Services In each network-to-network interface location the Contractor must provide equipment and a corresponding design that will function as an IPsec Virtual Private Network (VPN) concentrator. Each interface will be configured with internet connectivity for the concentrators. The interface design must utilize a primary and secondary interconnection scheme preventing any downtime or performance impact to the connectivity with MFN or downtime for the service. Each interface will function equivalently, including the available internet bandwidth capacity, operational software images, and overall configuration. The interface locations must always automatically failover. The interface design must support VPN connectivity through the use of IPsec tunnels between the Contractor’s IP networks and MFN. The Contractor configures IPsec tunnels to create closed user groups for traffic between the Contractor’s IP networks and MFN. The Contractor routes closed user group traffic originating in the Contractor’s IP networks to MFN via the internet, in coordination with DMS and the MFN contractor. Using a design selected by the Contractor and approved by DMS, wireless data devices must be provisioned to continuously operate within closed user groups. The interconnectivity design, agreed on by the Contractor and DMS, must provide redundancy with automatic failover between MFN’s two (2) VPN interconnection locations. The Contractor’s Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 28 of 67 Attachment A: Statement of Work Mobile Communication Services interconnectivity design must be configured for the Contractor to monitor network connectivity between the Contractor’s IP networks and MFN. In the event of a connectivity issue between the Contractor’s network and MFN, the interconnection design must automatically failover and start routing traffic within the failover metric. Attachment C, SLA-B1. Successful failover means the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover, or an alternate solution, as proposed by the Contractor and accepted by DMS through the Change Request process. After the failure has cleared the Contractor’s interconnectivity design will, over time, automatically reestablish the tunnels to the MFN primary concentrator. The Contractor is not responsible for connectivity loss if the MFN VPN concentrators fail simultaneously. DMS will provide the Contractor with the configuration parameters for each closed user group’s IPsec tunnel. The Contractor must adhere to the configuration parameters while provisioning the concentrators. The Contractor must configure a unique IPsec tunnel for each closed user group’s IP traffic as specified by DMS. The closed user group naming convention (or network identifier) will be mutually agreed upon by DMS and the Contractor. Each closed user group’s network identifier must correlate to a unique IPsec tunnel. DMS will provide the Contractor with the MFN tunnel termination IP addresses, IPsec pre-shared authentication keys, and tunnel configuration parameters for each tunnel. All information regarding IP addresses, IPsec authentication keys, and tunnel configuration parameters must be treated as secure State data. At no time will the Contractor transmit this information in clear text. The Contractor must configure each unique IPsec tunnel to terminate on the primary MFN IPsec concentrator and also configure the tunnel to failover to the secondary MFN IPsec concentrator. Within Figure 4 above, this is shown as “MCS VPN Concentrator” directly adjacent to the MFN section. This is currently rented from and managed by the MFN contractor. DMS will provide the Contractor with two (2) unique publicly routable IP addresses for each closed user group’s IPsec tunnel (primary and secondary). The Contractor will use one (1) of the two (2) addresses to terminate the tunnel at the MFN primary concentrator location, and the other address will be used to terminate the failover tunnel at the MFN secondary concentrator location. The Contractor must provide and use at least two (2) publicly routable IP addresses for its IPsec interconnection design; one (1) IP address for the primary tunnel termination and one (1) to terminate the secondary tunnel. The Contractor will ensure that each wireless data device that traverses the IPsec interconnection will have a unique IP address permanently configured within the wireless modem or device (smartphone, handheld computer, laptop, etc.). Using the IP address provided by the Contractor, the Contractor must statically or dynamically assign each device within a unique closed user group a permanent IP address. The Contractor must configure each unique closed user group within its IP networks using the applicable IP addresses. At the MFN ingress point, each closed user group must be logically mapped into the appropriate MFN VRF. Adds, moves, or changes within a closed user group’s configuration require a work order. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 29 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor must upgrade the network-to-network interface when the encrypted throughput, processor utilization, or port speed reach seventy-five percent (75%) of capacity specific to the Contractor’s owned network to network connections and devices. Internet bandwidth must be upgraded by the Contractor if bandwidth utilization reaches seventy-five percent (75%) of capacity. All network-to-network interface upgrades must improve capacity by at least twenty percent (20%). Attachment C, SLA-B2. All upgrades are at no cost to the Department or Customers. The Contractor will give DMS, and the MFN network monitoring tools, read-only SNMP access (or an alternate solution, as proposed by the Contractor and accepted by DMS through the Change Request process) to monitor performance of the network, including network-to-network interface components. The Contractor must establish monitoring of SNMP performance metrics, which are measured over each five-minute sample. The primary and secondary VPN concentrators must support the following IPsec parameters: IPsec Parameters IKA (SA) Main Mode Encryption Strength 3DES Authentication Pre-Shared Key Diffie-Hellmans (D-H) Groups 2 or 5 (group-5 preferred) Perfect Forward Secrecy Pfs Data Integrity Hash Algorithm SHA IPsec (SA) Quick Mode Security Association (SA) Lifetime 86,400 seconds (maximum) Authentication Type HMAC-SHA Security Association (SA) Lifetime 28,800 seconds (maximum) Simultaneous Active Tunnels 1,000 (minimum) Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 30 of 67 Attachment A: Statement of Work Mobile Communication Services Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the Respondent’s commitment to the appropriate industry standards. 3. Describe the design. 4. Describe the portion of the design used to trigger the automatic failover. 5. Describe the failover and failback processes. 6. Describe how you will maintain the security of your MFN interconnection. 7. Respondents may also propose an alternative design. Advantages of Verizon Wireless Private Network Verizon has been providing a Network to Network Interface into the MFN Network utilizing our Private Network Platform, as highlighted below, since 2012. The solution provides redundant connectivity into the VZ Network with a primary connection in Charlotte, NC and redundant/failover connection in Nashville, TN. As of 2018 these connections terminate into the new MFN2 network in Tallahassee, FL as the primary with Miami, FL being the redundant/failover connection. During migration to the MFN2 network, failover was tested and proved successful as did the successful migration of several live Closed User Groups. Verizon Wireless Private Network enables DMS to use the state existing MFN network routing schemes and network protocols to manage the state wireless devices via a secure link between the wireless environment and agency local area network (LAN). Verizon Wireless Private Network (Private Network) is a comprehensive solution that joins wireless devices to the organization’s internal IP network using a dedicated connection that isolates data from the public Internet. It extends a corporate IP network to wireless devices, while enabling your IT department to maintain the control and manageability that it needs. With Private Network, organizations can take charge of their evolving networks by: • Avoiding the exposure of wireless devices and internal networks to the inherent risks of solicited public Internet traffic. • Controlling which wireless devices can connect to the network. • Controlling which network resources the wireless devices and machines can access. • Leveraging the convenience of mobility and wireless technologies to introduce new opportunities. With Private Network, organizations can add devices to their own internal networks, with their own IP addressing, to be managed by their own support personnel. This empowers them to make wireless solutions part of their infrastructure and extend their core-computing networks farther, faster and easier. Private Network is also compatible with Verizon Mobile Device Manager. And organizations can be confident knowing that their Private Network is backed by the coverage, speed and reliability of Verizon. We can help organizations make the most of wireless communications to securely and cost effectively power their networks. Enhanced Features of Private Network Tiered Hierarchy Tiered Hierarchy design provides separate accounting/billing of data traffic for customers with multiple agencies, business units, departments or organizations whose data traffic traverses over a single Private Network. Billing can be separated for each agency, business Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 31 of 67 Attachment A: Statement of Work Mobile Communication Services unit, and department or organization profile. It allows the financial cost to be attributed to the correct company or department. Dynamic Mobile Network Routing Dynamic Mobile Network Routing (DMNR) allows accessing IPv4 addresses of devices that are connected to wireless router for easier support and management. DMNR is a network- based mobile technology providing dynamic routing and support for mobile or stationary routers in primary wireless access or automatic wireless backup configurations using Mobile IPv4-based Network Mobility (NEMO) protocol, without the need for Generic Routing Encapsulation (GRE) tunnels or network address and port translation. This delivers the any- site-to-any-site connectivity wireline customers expect when solutions extend the corporate network (e.g., intranet). Service Based Access Service Based Access (SBA) is an optional configuration for Private Network that allows subscribers to have the same experience with assisted GPS (aGPS); Multi-Media Services (MMS); and Visual Voicemail as they have on the consumer network but with the added security of Private Network. Traffic Management Traffic Management is a Private Network feature, available only for Verizon's 4G LTE devices, that provides customers with a premium and differentiated network experience. Private Network Traffic Management uses Quality of Service (QoS) technology to enable application differentiation over the LTE Private Network using standards-based IP packet marking. Private Network Traffic Management has a Monthly Access Fee per user according to the level of service selected. Private Network Traffic Management subscribers have access to two Classes of Services (CoS), Enhanced and Premium, to prioritize applications. • Enhanced: Allows mapping of business applications up to a maximum of 2.0 Mbps Business Critical CoS, with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. • Premium: Allows mapping of business critical applications up to a maximum of 12 Mbps Business Critical CoS, with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. Private Network Traffic Management subscribers have the flexibility of mapping their business critical applications to the respective CoS. Private Network Traffic Management (PNTM) capability is not available when roaming off the Verizon wireless network since the roaming partner’s network cannot establish the dedicated bearer, i.e., channel created between the device and gateway for transporting IP packets, used for PNTM. International Roaming International Roaming enables Private Network customers to have connectivity for their devices (such as Smartphones, Tablets, Machine-to-Machine/Internet of Things) when leaving the Verizon wireless network footprint (a.k.a. “outbound roaming”) on approved international roaming providers’ networks, whose wireless technologies include GSM, UMTS, HSPA, or 4G LTE. Account Records Streaming Private Network supports the option to have a direct feed of accounting records (Start and Stop fields/attributes) sent from the Verizon Data Streaming Server (DSS) to a designated Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 32 of 67 Attachment A: Statement of Work Mobile Communication Services customer accounting server at no additional cost. The customer will receive the raw data (without modification or customization) can be parsed per the customer’s reporting needs. The customer’s receiving server must be capable of receiving and acknowledging raw accounting information. Split Data Routing Verizon Wireless Private Network customers looking for a more efficient way to route data traffic can do so with our split data routing solution. When you split the data flow, you can send secure private data one way and public traffic another. This separation reduces a customer’s cost of managing in-house network capacity and firewall policies. Dual Access Point Name (APN) capability allows split data routing where the device uses multiple data connections—one to the Internet and another to Private Network. How it Works The functionality is device-driven, where the APN Class 3 (VZWINTERNET) data traffic is associated with an Internet designation and the APN Class 6 (the APN associated with the customer’s Private Network) data traffic is for the Private Network. • Device establishes data connectivity for APN Class 3 and 6. • Device routes data to the designated APN Class 3 or 6 Packet Data Network. • Customers must ensure that device security is implemented to protect private data from Internet data and to preclude: • mixing data packets associated with the Internet and Private Network • Internet data from traversing Private Network and private data traffic from the Internet • any Internet threats (e.g. virus, malware) from corrupting private data • Verizon will route Internet data to our Public gateway and private data to the Private Network gateway with the connection to the customer’s network. The wireless device selected must have the ability to: • Support multiple APNs including APN Class 3 and Class 6. • Route Internet designated data traffic using the APN Class 3 and data traffic categorized for the customer’s Private Network using APN Class 6. • Separate Internet and private data traffic to ensure Internet data uses APN Class 3 only and private data uses APN Class 6 only. Split Data Routing with Multi-Party Billing Split Data Routing with Multi-Party Billing extends Verizon’s billing and rating architecture to take a single MDN (Mobile Destination Number) and assign multiple financially responsible parties based on various service-based data streams from the same device. • Only available on government-liable devices with Verizon’s Private Network. • Verizon bills enterprise for Mobile Private Network traffic and bills other enterprises/consumer for Internet traffic. Verizon’s Commitment to Industry Standards Verizon complies with industry, statutory and regulatory requirements regarding safeguards and controls of protected information: Federal Communications Commission (FCC), Department of Justice (DoJ), Sensitive Personal Information (SPI), Customer Proprietary Network Information (CPNI), Payment Card Industry (PCI) & Intellectual Property. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 33 of 67 Attachment A: Statement of Work Mobile Communication Services Established cellular industry and performance standards serve as the foundation for our engineering, design, operation and quality assurance programs. Verizon has created enterprise-wide policies that conform to the International Organization for Standardization (ISO) 27002.2005 and National Institute of Standards and Technology (NIST) standards for the protection of customer and employee information. These policies cover security issues, such as account management, password standards, server configuration and a wide range of security topics. Verizon Wireless executives are active participants in national wireless industry associations and organizations focusing on the latest technology and public policy developments. They are invited regularly by these groups to take on leadership positions to lend their knowledge and expertise. DMS Private Network Design Today, Verizon Wireless uses VRF isolation to isolate closed user Groups and handoff traffic to the IPSec tunnels provisioned across the Internet. The Verizon Wireless Private Network offering is built around isolating the SUNCOM Client IP traffic from all other Private Network and Consumer traffic. At all points between the mobile device and the MFN network the SUNCOM Client IP traffic is encapsulated in a tunnel, isolated in a dedicated VLAN, VRF, PVC, etc. There are no “backdoor” or alternate paths into or out of this isolated environment which would allow access from any other entities or devices. It is a standard option to permit or deny traffic within and between different SUNCOM Closed user Groups. This can be done as granularly as needed such that Group A could be permitted to communicate with other Group A devices as well as Group B devices, whereas Group C could be blocked from talking to other Group C devices as well as Group A and Group B devices. Verizon has created and maintained closed user groups. The closed user group is designed and configured so to isolate one closed user group’s IP traffic from all other. Each closed user group correlates to one unique NNI IPSec tunnel in such a manner, the tunnel traffic can be mapped into the appropriate MyFloridaNet MPLS VRF associated with the closed user group by the MFN Service Provider. Redundancy Network redundancy provides a backup path when the primary connection experiences a failure and can no longer support data traffic. Each Private Network is built with a primary and secondary gateway where the secondary gateway acts as a hot standby to provide support when the primary gateway has experienced a failure and can no longer operate. Once the primary gateway becomes operational, traffic will be redirected to the primary gateway, and the secondary gateway will go back into hot standby mode. Connectivity redundancy provides a backup path when the primary connection between Verizon and the enterprise network experiences a failure that prevents traffic from moving over the connection. Verizon requires the connectivity redundancy. Verizon Wireless Private Network Security Data travels from wireless devices connected to the Radio Access Network, through the Private Network to a dedicated connection to the organization’s network. Each organization has its own Private Network whose traffic is kept isolated from the public Internet, avoiding unnecessary risk associated with unsolicited public Internet traffic. Only authorized subscribers may send and receive data. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 34 of 67 Attachment A: Statement of Work Mobile Communication Services With Private Network: 1) Devices are authenticated and authorized for each Private Network (only authorized data can traverse the designated network). 2) Data are routed per the customer-specific IP pools. 3) Dedicated Private Network Gateways are designated. 4) A direct connection is created between Private Network Gateways and the customer premises router. [See following diagram.] Connectivity Options With Private Network, you have the flexibility to connect in a way that makes the most sense for your network’s configuration. • Virtual private network (VPN). You can use VPNs to create a secure tunnel between your internal network and the Verizon gateway. Because your IT staff is probably familiar with setting up and managing VPN environments, this can be a simple and effective solution. With this option, all traffic from the Private Network gateway router is encrypted and sent over the tunnel, through the public Internet, to your organization location. It is possible to encrypt the entire path by layering additional technologies. IPsec Parameters Verizon Private Network VPN Complies Y/N IKA (SA) Main Mode Y Encryption Strength 3DES Y Authentication Pre-Shared Key Y Diffie-Hellmans (D-H) Groups 2 or 5 (group-5 preferred) Y Perfect Forward Secrecy Pfs Y Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 35 of 67 Attachment A: Statement of Work Mobile Communication Services Data Integrity Hash Algorithm SHA Y IPsec (SA) Quick Mode Y Security Association (SA) Lifetime 86,400 seconds (maximum) Y Authentication Type HMAC-SHA Y Security Association (SA) Lifetime 28,800 seconds (maximum) Y Simultaneous Active Tunnels 1,000 (minimum) Y • Dedicated physical circuit [Point to Point]. A dedicated physical circuit can be installed at your location for the sole purpose of connecting to Verizon to complete the Private Network build-out. Because the circuit is dedicated, the entire bandwidth is available for use. No data traverses the public Internet, so the use of additional encryption technology is optional. • Verizon Private IP. If your organization is already a Verizon Private IP customer, you can use that Private IP network to connect to the Verizon wireless network. This approach enables you to implement Private Network without affecting your existing network topology. If your organization is not a Private IP customer, Private Network and Verizon Private IP can be implemented together. Either way, you can combine the benefits of wireless with the benefits of a Multiprotocol Layer Switching (MPLS) network. When implemented with Verizon Private IP, all wireless data traffic can be routed directly to any location connected to Private IP. This simplifies network routing scenarios and provides redundancy for business continuity. Since both Private IP and Private Network are within the Verizon product portfolio, you have a single contact for product support. Customers also have access to additional hosted services from Verizon that could help drive increased return on investment and position your organization for the future. • Zero Tunnel Connectivity: Zero Tunnel connectivity is designed for customers that require only mobile-to-mobile communication that does not require connectivity from the Private Network gateway to the customer premises (i.e., Private IP, dedicated circuit, VPN). Zero Tunnel configuration has no communication outside of the mobile IP pools and can be designed as a hub and spoke configuration where the central wireless device at the customer data center provides access to the customer-hosted applications to field/mobile devices. • Cloud Access: Private Network can be constructed with connectivity to cloud service providers using Verizon’s Secure Cloud Interconnect. IP Addressing Private Network supports Dynamic and Static IP addressing while offering a variety of IP addressing options that provide several levels of accessibility, protection and manageability. These options include enterprise-owned, private IP address assignment to the devices, essentially making the device a virtual extension of the wired enterprise network. This enables enterprise IT administrators to manage mobile stations and LAN devices using the same tools and techniques. For example, organizations can use the same firewall and routing schemes, and the IT administrators define which users get Internet access. This makes it easier for Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 36 of 67 Attachment A: Statement of Work Mobile Communication Services enterprise IT administrators to manage and monitor network usage and enforce company IT policies. As more and more devices are being activated using IP, the availability of IPv4 addresses is greatly diminishing. Since the world is running out of IPv4 addresses, IPv6 has become the new standard for IP addressing. Enterprise and Government customers are transitioning to IPv6 to continue to grow and enable new, innovative services to be developed because more devices can be connected. Private Network’s initial release of IPv6 support offers Dynamic IP assignment. It offers capabilities to apply IPv6 addressing to the wireless device’s packet data connection and to the connection used between the Verizon Wireless Data Network Private Network Gateway and customers premises. 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet This subsection is applicable to only Wireless Data Services. The Contractor shall coordinate and communicate with the MFN contractor and other MCS Contractors. For traffic to MFN, the Contractor must route wireless data traffic across the Contractor’s IP networks utilizing IPsec tunnels (one (1) unique IPsec tunnel per closed user group). DMS retains control related to security policies on access into MFN and its intranet as well as IPsec tunnel configuration parameters. All Customer wireless traffic must be in a closed user group within a unique IPsec tunnel in a manner such that it can be mapped into the appropriate MFN VRF by the MFN contractor. If permitted by the applicable Department security policies, once wireless data traffic is within MFN it accesses the internet via the MFN firewall. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 37 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Wireless Data Service – Traffic Directly to the Internet This subsection is applicable to only Wireless Data Services. Customers can have their traffic sent directly to the internet. Routing wireless traffic direct to the internet provides simplicity for connectivity to web-servers and web-based applications. Sending traffic to the internet also permits Customers to use encrypted VPN traffic to access their IP networks via a Public VRF connection. For this connectivity, the Contractor is not responsible for the reliability of traffic within the internet. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 38 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor is not required to create closed user groups for Customers that have their traffic routed directly to the internet. Under this option, the Contractor is not required to permanently assign the same IP address to a particular wireless device. When MCS traffic is routed directly to the internet, if the MCS Customer is not an MFN Customer, they do not have to comply with DMS security policy restrictions for traffic to MFN. The Contractor must comply with DMS security policies and those policies of the OEUs. Specifics of the DMS security policy requirements will be detailed in the post-Contract engineering meetings and may vary during the life of the Contract. A synopsis of the MFN security policy. MFN Customers must access the internet via the MFN firewall and avoid using an alternate internet access that might create a backdoor into MFN. Under certain restrictions, MFN security policy permits MFN Customers to use remote-access VPN connectivity to gain access to their MFN intranet network. The Contractor is not responsible for the specifics of how Customers configure their VPN connectivity. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 39 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 3.9 Wireless Data Service - Test Plan This subsection is applicable to only Wireless Data Services. The Contractor is responsible for on-going testing of the WDS’s transport system (the interconnection between MCS and MFN) to ensure proper performance.. The Contractor must demonstrate successful interconnection failover for each tunnel between the primary and secondary VPN concentrators as part of the Services Infrastructure Checklist signoff and as required by DMS. All test plans and actual testing must be coordinated with and approved by DMS and the Customer. The test plan need only cover WDS elements. Once approved by DMS, the plan must be included in the WDS Operations Guides. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.10 State of Florida Coverage The Contractor shall: 1. Provide the same or better level of coverage as that described in the Contractor’s Reply; 2. Maintain up-to-date State coverage maps on its website, accessible to all Customers. 3. Provide service strength with as much4G/4G LTE or better (5G) service coverage as possible. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. 2. Describe the Respondent’s State geographic coverage. 3. Demonstrate in detail any future plans for enhancement and expansion of the Contractor’s State coverage. 4. Provide a service area State coverage map. The map shall be geographically accurate and drawn to a scale of 1:1,000,000 (1 inch=15.78 miles) or less. The coverage map shall include, at a minimum, county boundaries, cities, and major highways. Note the decibel (db) level used in maps for the Respondent’s acceptable service level. Verizon Wireless Network Coverage Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 40 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon Wireless operates the nation’s most reliable wireless network, with more than 120.3 million wireless retail connections (September 30, 2020). • Our 4G LTE network is available to more than 99 percent of the U.S. population and covers 326.1 million people over more than 2.6 million square miles. • LTE Advanced - Verizon customers in more than 2,000 markets can access the benefits of carrier aggregation and those in 1,100 markets can access 4x4 MIMO (Multiple Input, Multiple Output) and 256 QAM (Quadrature Amplitude Modulation) in addition to carrier aggregation Up-to-date coverage maps are made publically available online. Future plans for enhancement and expansion of Verizon’s coverage areas are considered confidential and proprietary. Our online Coverage Locator tool depicts our wireless coverage area on a national map and enables you to zoom into any local area by entering that area’s ZIP Code or the city and state information. The maps rendered show approximations, based on our internal data, of where coverage for various services is available. • Our online domestic Coverage Locator tool can be accessed at: https://verizon.com/coverage-map/ • Our online international Coverage Locator tool can be accessed at: https://verizon.cellmaps.com/ We have also provided coverage maps below for DMS’ convenience, review, and consideration listed as “Attachment A” in the response. 3.11 Roaming This subsection is applicable to both WVS and WDS. The Contractor must not charge for roaming within the Contractor’s nationwide footprint. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Security This subsection is applicable to both WVS and WDS. The Contractor must ensure that all traffic is secured between the Customer’s device and the Contractor’s antenna/tower (i.e., the air link in Figure 1). Encryption across the air link is not required as long as the traffic transport method provides security equivalent to IPsec 56-bit strength. No wireless traffic transport is permitted that does not meet this minimum traffic transport security requirement. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 41 of 67 Attachment A: Statement of Work Mobile Communication Services REMAINDER OF PAGE INTENTIONALLY LEFT BLANK In addition to the minimum security requirements elsewhere in this SOW, the Contractor must continually enhance its ongoing security features. The Contractor’s security features must block unauthorized access into MFN and OEU networks and thwart potential attacks. The Contractor must maintain physical, electronic, and procedural safeguards to protect the security of its internal systems as well as MFN and OEU networks. The Contractor must secure traffic by employing strong user authentication, making certain only authorized devices connect to the Contractor’s wireless network, the MFN network, and OEU networks. The authentication process must associate the End-user to a particular device. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 42 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor must implement internal and external security procedures to guard its networks and applications against unauthorized access. The Contractor will provide DMS a copy of the Contractor’s associated security procedures, or a generalized description deemed acceptable by the DMS Contract Manager, upon request. The Contractor must perform fraud detection, monitoring, and prevention services consistent with industry common best practices on a 24x7x365 basis to reduce Customer vulnerability to fraudulent activities. Fraudulent calls will be the sole responsibility of the Contractor. DMS and its Customers will bear no responsibility for such calls, including, but not limited to, number theft by cloning, multiple calls at the same time, international calls on an unauthorized telephone, and calls to areas of known fraud. The Contractor shall proactively monitor calling volume and patterns. The Contractor shall immediately report unusual calling volumes and patterns to the Department and Customer, such as usage or cost doubling from the previous month. If fraud is detected outside of normal business hours, the Contractor will notify the Department’s Product Manager and Customer via email. Should the Department or Customer declare such activity as fraudulent, the Contractor shall immediately deactivate the service. Given the statements in this subsection: 1. Describe in detail how the Respondent’s proposal will fulfill the minimum requirements of this subsection. Performance, Reliability, and Security DMS expects performance, reliability and security from your wireless network. The increasing numbers of factors that are beyond your control heighten that expectation. The security team at Verizon Wireless works tirelessly behind the scenes to keep the network running while monitoring, identifying and eliminating security threats and malicious attacks before they reach a single mobile device under your supervision. Our reputation for reliability and peak performance depends on the security of our network. Our sophisticated security infrastructure utilizes firewalls, routers, monitoring systems, software, device standards and security expertise to keep mobile communications and data out of the hands of hackers and data thieves so you can keep your workforce productive, connected and mobile. Data security is an integral part of our corporate strategy. Addressing security needs is paramount to delivering solutions that meet the demands of a mobile workforce. Verizon Wireless deploys a multipronged strategy for network security that combines the expertise and resources of our internal engineering teams, external software development partners and vendors of the various commercial applications and products we offer. Our security strategy includes: • Wireless Standards and Services: Verizon operates CDMA, 4G LTE and 5G standards-based wireless access technologies, which offer robust security-based encoding, authentication and encryption. Wireless services are enabled and designed to enhance the mobile experience while maintaining security. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 43 of 67 Attachment A: Statement of Work Mobile Communication Services • Policy and Governance: Verizon has created enterprise-wide policies that conform to the ISO 27002.2005 and NIST standards for the protection of customer and employee information. • Vulnerability Management: Verizon has implemented a four-stage (Discovery, Assessment, Remediation and Validation) vulnerability management model to guard against vulnerabilities. • Risk Management: Verizon conducts penetration testing by both Verizon employees and contracted third-party entities; the results of the security risk assessment are used to decide whether or not to move forward with a commercial launch of the product. • Security Monitoring & Response: Verizon has a dedicated team of certified security professionals (CISSP, GIAC) as part of the Network Cybersecurity Center (NCC) to ensure incidents are identified, the method by which the breach occurred, and to make all necessary changes to prevent a reoccurrence of that event. The NCC team is on- call on a 24/7 basis. • Physical Security: Verizon has implemented partitioned access control systems by which access is granted based on individual needs. The wireless Network centers and cell sites are designed and equipped with intrusion detection and alarm systems and alarm conditions of all types including those from the access control systems (ACS) and the intrusion detection systems (IDS) are monitored and logged in at least three locations. Verizon complies with industry, statutory and regulatory requirements regarding safeguards and controls of protected information: Federal Communications Commission (FCC), Department of Justice (DoJ), Sensitive Personal Information (SPI), Customer Proprietary Network Information (CPNI), Payment Card Industry (PCI) & Intellectual Property. See also attached information security document for detailed information regarding how Verizon’s information security policies and practices will support the maintenance of security of DMS’ MFN interconnection. 3.13 Reviews of the Contractor’s Service This subsection is applicable to both WVS and WDS. DMS Test Accounts. Upon request from DMS, the Contractor shall provide up to ten (10) WVS accounts and associated devices (with voice and broadband feature functionality) and up to ten (10) WDS accounts and associated devices to allow DMS to test the Contractor’s service. All test devices must be premium (highest functionality) devices. All test accounts and devices must be configured to operate only on the Contractor’s network throughout the continental United States. The Contractor must provide the test accounts and devices at no charge and with no limitations on DMS’s use of the accounts and devices. DMS will administer the test accounts, including activating, deactivating, and supervising. Customer Demonstration Reviews. Prior to making an initial order for service, Customers may request, and the Contractor will provide, wireless demonstration equipment (including airtime) for testing. All demo accounts and devices must be configured to operate only on the Contractor’s Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 44 of 67 Attachment A: Statement of Work Mobile Communication Services network throughout the continental United States. Demo devices must be provided at no charge for thirty (30) Business Days. The Contractor will post on its portal the step-by-step procedures to obtain the demo devices. The Contractor shall coordinate directly with the Customer regarding demo accounts and devices. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14 Emergency Services This subsection is applicable to both WVS and WDS. The Contractor shall provide emergency services, a crucial aspect of MCS, as described in this section. 3.14.1 911/E911 The Contractor is required to fully comply with federal and State-mandated emergency service requirements, including 911 and E911 services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.2 Department of Homeland Security Programs The Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency's (CISA) Emergency Communications Division (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN-PS) programs. The Contractor must participate in at a minimum TSP, GETS, WPS, and NGN-PS in support of the State’s emergency preparedness efforts. For additional information see https://www.dhs.gov/oec-communications-portfolio-management. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.3 Emergency Support Function 2 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 45 of 67 Attachment A: Statement of Work Mobile Communication Services Background. DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Section 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the DMS Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. The Contractor is required to participate in ESF-2 activities and respond to the needs of the State. The Contractor shall ship the specified quantity (up to 100 of each type (basic, Smartphone, MiFi, USB) requested) of activated wireless (WVS and WDS) devices within twenty-four (24) hours of receiving the ESF-2 request, and deliver within forty-eight (48) hours. The devices will be delivered at Contract costs, with the only additional cost being reasonable expedited shipping. The Contractor shall use commercially reasonable efforts to deliver devices to any accessible (officially ordered safe to enter) location within the Contractor’s service area as directed by ESF- 2. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.15 Contractor’s Service Delivery Costs This subsection is applicable to both WVS and WDS. The Contractor will not charge the Department or Customers for service delivery or infrastructure costs. The Contractor can only charge for services and equipment contemplated in the EUPL, Vendor’s Device List, and the Contract. There will be no costs to activate a service or device. Customers may cancel service at any time without any costs. The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 46 of 67 Attachment A: Statement of Work Mobile Communication Services 3.16 Highly Available and Highly Reliable Design Characteristics MCS functionality provides support for mission-critical agency Customers. The Contractor shall provide infrastructures, hardware, software, and processes designed to be HA/HR, by, at a minimum: 1.Providing designs to eliminate single points of failure, including minimal convergence times. 2.Utilizing redundant (or backup systems) hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3.Utilizing automated interactions between systems or services to detect when a component has failed. 4.Utilizing multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5.Utilizing equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintaining the entire MCS infrastructure at normal operational functionality and not permitting anything to impact performance, regardless of cause. Given the statements in this subsection: 2.Describe in detail the proposed offering for this subsection, addressing the design objectives listed above. 3.Describe how the Respondent will provide validation of their HA/HR design to DMS allowing DMS to perform Contract oversight. Resilient by Design Our wireless infrastructure is designed to provide customers with a resilient network that is fault-tolerant and cost effective. Verizon’s two wireless Network Operations Centers (NOCs) serve as the hubs of our regional network operations. The NOCs are located in Bedminster, NJ, and Westlake, TX, and operate 24/7/365. The NOCs detect network failures, diagnose the failure, send out repair personnel and track the problem to conclusion. NOCs monitor cell sites, mobile switching centers, mobile data switching systems and transmission facilities for potential problems. If an outage occurs, a field engineer is dispatched as soon as possible to correct the problem and bring the cell site back on line. Equipment electronically tracks system alarms and immediately reports them to our surveillance engineers to investigate and act on promptly. When an alarm is activated, the system gives detailed information, including cell location, the switch location, contact numbers for local commercial power companies, police and fire departments, and even driving directions to the cell site. The network management system also gives our network surveillance engineers the ability to perform remote diagnostic procedures and, in some cases, restoration of service. Network Surveillance and Alarm Monitoring We continuously monitor all of our data networks for congestion. We respond immediately to increased capacity needs where necessary and use internal statistical information, drive Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 47 of 67 Attachment A: Statement of Work Mobile Communication Services testingand a third-party monitoring service to evaluate network performance. Peaks of concentrated traffic may, from time to time, cause heavy network usage; however, we engineer our systems to support a typical volume during the busiest hours of the day. The Data Network Operations Center (DNOC) has procedures in place that are designed to troubleshoot and/or resolve problems that may arise. These include the following: • Availability of a Data Help Desk and DNOC for problem resolution • Prompt investigation of problems; • Notification of key individuals, including wireless data engineers and technical experts, if necessary • Establishment of estimated time frames for actions and resolution • Upon resolution, notification to the customer Alarm Procedures Business Hours (08:00 - 17:00) During business hours, surveillance engineers will alert regional network operations of critical alarm conditions. Regional operations will respond normally within one hour, providing the NOC of estimated time of arrival and service restoration. It will also notify the NOC of trouble resolution. After Hours (17:00- 08:00) After business hours, the NOC will initiate corrective actions on critical alarms. Failure to remotely diagnose and correct equipment problems will result in a page to regional “night watch” personnel. Regional operations will respond normally within one hour, providing the NOC of estimated time of arrival and service restoration. It will also notify the NOC of trouble resolution. Outage Notification Unscheduled outages will be reported immediately to an automated voicemail system that will notify appropriate Verizon personnel. System engineers will coordinate scheduled maintenance outages. 3.17 Reports, Updates, and Notifications Requirements This subsection is applicable to both WVS and WDS. DMS requires the following reports and data, at a minimum, to accomplish Contract oversight. All reports are to be provided at the enterprise level (i.e., for all Customers that utilize this Contract) and shall exclude any information regarded as Customer Proprietary Network Information (CPNI). Should the Contractor provide the reports through a portal, dashboard or other self-managed web-based tool, the Department’s access must allow enterprise reporting. 1. The Contractor shall provide reports, updates, and notifications in accordance with the following section and subsections of this SOW: a. Monthly SLA Compliance Report, SLA-B3 (Subsection 3.18.5) b. Monthly Escalation Activity Report, SLA-B4 (Subsection 3.19.1) Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 48 of 67 Attachment A: Statement of Work Mobile Communication Services c. Quarterly Zero Usage Report, SLA-B5 (Subsection 3.19.2) d. Escalation Procedure and Escalation Procedure Updates, SLA-B6 (Subsection 3.19.3) e. Notifications, SLA B7, B8, B9 (Subsection 3.19.4) f. Weekly Transition Status Reports during Transition (Subsection 3.24) g. Project Status Report, SLA-D3 (Subsection 3.26.2.3) h. Incumbent Contractor Weekly Migration Report, SLA-D7 (Subsection 3.26.5) i. Monthly Public Safety Service Plans and Devices Report, SLA-E1 (Section 4) j. Direct-Billed Accounts Monthly Report, SLA-G2 (Subsection 6.4) k. Direct-Billed Accounts Quarterly Report, SLA-G3 (Subsection 6.5) 2. The Contractor shall provide any of the items below upon request from the Department: a. Identification and validation of products/services and rates; b. Compilation of statistics on products/services from a high level to a detailed level; c. Inventory of devices; d. Services and devices trend information; e. Identification and validation of Contractor’s Customer billing (to include all charges, service taxes, surcharges, refunds, and adjustments); and f. Ad hoc reports, for data and information that is available and accessible to Contractor which will be at no cost and include a report delivery timeframe within two (2) Business Days of receipt of request, unless due to the amount of data required, DMS grants a longer timeframe after discussion with the Contractor. Given the statements in this subsection: Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. Reports, Updates, and Notifications Requirements Verizon currently provides DMS with reporting and data for contract oversight: This reporting includes the requisite updates and notifications in accordance with the requirements of its existing contract with DMS-1011-008C. Upon contract award, Verizon will work with DMS to ensure mutually agreeable reporting and notification criteria as detailed in section 1a. through 1m. of the agreement are met or exceeded. In addition, DMS can take advantage of the reporting available through Verizon’s My Business online web portal to meet the requirements of 2a. through 2f. listed above as described in Section 3.20 of the SOW. 3.18 Service Level Agreement Operational Process This subsection and all sub-subsections are applicable to both WVS and WDS. 3.18.1 General SLA Requirements Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 49 of 67 Attachment A: Statement of Work Mobile Communication Services 1. The Contractor will pay SLAs by giving the Department a credit in the amount owed. If it is the last billing cycle of the service and credits exceed any payment due to the Contractor, the Contractor will refund the amount due in the form of a check. 2. SLA credits restart each month based on the review process and monthly billing cycle. 3. Unless there is an explicit reference to “business days,” all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 4. All SLA credits are payable to DMS. 5. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed. 3.18.2 Reporting and Review 1. Each month, the Contractor, its subcontractors, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are developed. 2. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 3.18.3 SLA Holds 1. If time is a factor in the calculation of the SLA, the SLA clock may be suspended, in the Department’s discretion, if the Contractor has documented in its ticketing system at least one (1) of the reasons listed below: a. The Customer provided incorrect information in its order, including an incorrect address. b. The Customer did not attend a confirmed scheduled appointment. c. The Customer was unresponsive to calls or emails. d. A site readiness requirement was not fulfilled by the Customer. 2. The SLA clock may also be suspended as identified in Attachment C – Service Level Agreements. 3. The Contractor shall troubleshoot to the fullest extent feasible, whether or not the SLA clock is suspended. 3.18.4 Contractor SLA Accountability 1. SLAs apply regardless of whether the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance degradation (deterioration in quality, level, or standard of performance of a system, service, feature, or functionality), or any other reason. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 50 of 67 Attachment A: Statement of Work Mobile Communication Services 2.With the exception of the Contractor’s failure to provide the requisite notice (see Section 3.19 Item 4), SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance). SLAs will apply for all other service element impacts during and after the scheduled maintenance window. 3.DMS will make the final determination on the Contractor’s compliance with SLAs. 3.18.5 Compliance Report 1.The Contractor shall deliver a timely and comprehensive SLA Compliance Report on a monthly basis. The Contractor shall provide backup detail (justification) to DMS upon request. Final acceptance of this report is at the sole discretion of the DMS Contract Manager. The report will be provided to the DMS Contract Manager. Attachment C, SLA- B3. The SLA Compliance Report must: i.allow DMS to assess performance against measurable service levels; ii.include all SLAs in Attachment C – Service Level Agreements; iii.state “N/A” for SLAs for which no services have been delivered during the Implementation Phase; iv.not be locked or password protected; v.include adequate documentation, as determined by the Department, to demonstrate the Contractor’s reported monitoring; and vi.will be coordinated with the Contractor and approved by DMS with regard to format, content, and level of detail. 2.If the SLA Compliance Report fails to accurately reflect an SLA violation, additional information may be utilized by the Department in determining SLA compliance in the Department’s sole discretion. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 51 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 52 of 67 Attachment A: Statement of Work Mobile Communication Services 3.19 Customer Support This subsection is applicable to both WVS and WDS. The Contractor shall provide the following to the Department’s designated recipient(s): 1. Monthly Escalation Activity Reports. This report must be provided on a monthly basis and detail the number of calls and emails related to requests for escalation assistance for technical and administrative support. The format must allow DMS to understand the Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 53 of 67 Attachment A: Statement of Work Mobile Communication Services relative importance of the issues within the escalation queue. Relative importance could be determined by the number of devices impacted or the length of time the Customer has been attempting to obtain a resolution to the issue. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B4. 2. Quarterly Zero Usage Reports. This report must include a high-level summary of End- user devices that show no usage (i.e., zero minutes, zero texts, and zero data) for three (3) consecutive months. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B5. 3. Escalation Procedure and Escalation Procedure Updates. This procedure must be developed and employed for unresolved network issues, Customer issues, or concerns that are not addressed in a timely manner. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved issues or issues that have been outstanding for more than ten (10) business days. Escalation procedures are to be updated by the Contractor when either DMS or the Contractor identify the need for an update. Attachment C, SLA-B6. 4. Notifications. Electronic notifications are required in advance of planned maintenance during instances of significant service impact, including performance degradation, over a generalized area. Attachment C, SLA-B7. Electronic notifications are required for emergency and unplanned outage activities when the activity may cause a significant service impact, including performance degradation, over a generalized area. Notifications must include an impact statement, date, time, reason for emergency or unplanned outage, and duration if available. The reason for emergency or unplanned outage and duration may be sent in a follow-up notification. Changes to the estimated duration should also be sent (if available). Attachment C, SLA-B8 and SLA-B9. 5. Customer Support Team. The Customer Support Team shall address situations on a daily basis that have not been addressed within the customer support processes. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the process which will allow DMS to support its Customers and End-users with timely notifications. 3. Describe the corporate commitment to providing DMS the information it requires for notifications on significant performance impacts to WVS and WDS. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 54 of 67 Attachment A: Statement of Work Mobile Communication Services 4. Describe the corporate commitment to providing DMS the necessary Customer Support Team staffing (resources) for escalations to address situations not readily addressed within the operational processes. 5. Describe the use of an escalation procedure related to situations which have not been addressed within the normal customer support processes. Customer Support Monthly Escalation Reports Verizon will support DMS with a monthly basis and detail the number of calls and emails related to requests for escalation assistance for technical and administrative support. Quarterly Zero Usage Reports Verizon will continue to provide a high-level summary of End- user devices that show no usage (i.e., zero minutes, zero texts, and zero data) quarterly. You can also obtain this report through Verizon’s My Business online portal. Escalation Process Your authorized contact also has the option of contacting your Global Enterprise Advisor/Account Manager for assistance in managing your account. Your first point of contact for trouble with your voice or data services is our Business and Government Customer Operations (BGCO) organization. Members of our BGCO teams can conduct rudimentary device and network troubleshooting. Concerns related to quality of service, such as the inability to make or receive calls, will be assigned the highest priority and receive prompt attention. A staff supervisor is available during the BGCO team’s hours of operation. In the event BGCO representatives cannot resolve a situation and escalation becomes necessary, the following account team members may be contacted. Contact Name Phone Number Client Partner - Public Sector, Verizon Business Group Tom Madden 850.294.5171 Global Enterprise Advisor Paris Perkins 1.800.757.0699 ext. 2103721 If the escalated situation is not effectively resolved or the process of resolution is not effectively initiated within 24 hours of the request, we suggest contacting the staff management level. Contact Name Phone Number Solutions Executive Federal John Amorielle 843.670.6648 Senior Manager- Business Government Customer Operations Andrew Cuozzo 443.820.4002 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 55 of 67 Attachment A: Statement of Work Mobile Communication Services A highly sensitive situation that requires further escalation may require director level involvement. In those rare situations, we suggest you request a call back from the individuals below in the order in which they are listed. Contact Name Phone Number Director- Business and Government Customer Operations Joseph Chuisano 410.694.3400 Complex situations may require research and may take longer to resolve. In these situations, we will research, resolve the issue and report back to the employee or authorized contact when the issue is resolved. Notifications The Network Event Notification (NEN) Program is a courtesy service that provides notice to your organization about planned and unplanned network maintenance, including ongoing updates and issue resolution for affected services. Network event notifications are issued via email and the same information is maintained online through a self-serve NEN portal for up to four weeks. Your organization may choose to receive notices on unplanned and/or planned events. Events That May Trigger Notification and Notification Process Network event notifications will issue to your organization’s identified contacts, providing information about planned and unplanned maintenance events that may impact your service with us. A planned network event is sent to your identified contact up to two weeks before any planned network maintenance. An unplanned network event is sent when we receive confirmation there has been an unplanned disruption of service on the network. Events that may trigger automatic notification include a service condition that is significantly below our normal service operational thresholds. Because the service outage notification is sent when our systems identify a possible outage, your identified contact may receive the notification regardless of whether or not your end users are affected. There are four types of unplanned network event notifications: • Initial – Sent when the disruption is confirmed • Update – Sent every half hour until the service is restored • Restored – Sent when the issue is resolved and service is restored • Informational – Sent when it has been determined that a brief service disruption occurred on the network, but was resolved before an alert was issued If you receive a notification, there is no need to take any action. Our network engineers will be working to resolve the issue and you will receive an update when it is resolved. Both planned and unplanned event notifications will include the following information: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 56 of 67 Attachment A: Statement of Work Mobile Communication Services • Start Date • Start Time • Severity Level [(High or Low for Planned), (High for Unplanned)] • Affected Service (e.g., 4G LTE, Enterprise Messaging) • Affected Location: ( e.g., Dallas, Texas) • Affected Counties: (e.g., Freestone, Grayson, Kaufman, Fannin, Rockwall, Dallas, Henderson, Collin, Hunt, Ellis, Van Zandt, Navarro, Denton) • Tracking Number: (e.g., 123456) Self-Service Portal The self-service NEN portal includes the same network event information as is contained in the notification emails. The information is presented in user friendly views with data maintained for up to four weeks. You can access the NEN portal directly through Verizon’s My Business online resource or via https://m2m.verizonwireless.com/m2m/index.html#nenManageEnrollment Enrollment by Services Your organization may choose to receive notifications when all or at least one of the following covered services is operating below normal thresholds: • 1X • 4G LTE • 3G Network Extender • 4G Network Extender • HD Voice (formerly known as Advanced Calling) • Call Processing • Domestic Roaming-Data • Domestic Roaming-Voice • Enterprise Customer Mapping Solution • Enterprise Messaging • EV-DO • Enhanced Virtual Private Network • International Roaming Data-GSM • International Roaming Voice-GSM • IOT Grid Wide Utility Solutions • Location-based Service • LTE in Rural America • Network API • OTA 4G Device Management • One Talk • Push To Talk • Push To Talk Plus • Blackberry • SMS & Voicemail Notification • Static IP (Euless, TX) • Static IP (Hickory Hills) • Static IP (Plymouth Meeting) • Static IP (Sunnyvale) • ThingSpace Manage • Usage Controls • Verizon Digital Signage Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 57 of 67 Attachment A: Statement of Work Mobile Communication Services • Verizon Messaging Gateway • Voicemail & Notification • Visual Voicemail • Visual Voicemail - iPhone • Voice Cypher • Wi-Fi Calling The following are for Private Network (you may select all or at least one option from the list below): • Verizon Wireless Private Network - Aurora • Verizon Wireless Private Network - Birmingham • Verizon Wireless Private Network - Branchburg • Verizon Wireless Private Network - Charlotte 1 • Verizon Wireless Private Network - Charlotte 2 • Verizon Wireless Private Network - Columbus • Verizon Wireless Private Network - Euless 1 • Verizon Wireless Private Network - Euless 2 • Verizon Wireless Private Network - Hickory Hills • Verizon Wireless Private Network - Las Vegas • Verizon Wireless Private Network - Lodge (Detroit) • Verizon Wireless Private Network - Omaha • Verizon Wireless Private Network - Plymouth Meeting • Verizon Wireless Private Network - Redmond Ridge • Verizon Wireless Private Network - Rocklin • Verizon Wireless Private Network - Westborough The Network Notification Program is offered as a courtesy only. In no event shall the failure to provide outage notifications subject Verizon to penalties or damages of any kind. Verizon reserves the right to modify or discontinue outage notifications at any time. Support Team Our Business and Government Customer Operations (BGCO) teams are trained to address your inquiries related to our wireless services. They operate out of three full-service centers across the country: • Hanover, MD, Mon - Fri, 8 AM - 7 PM ET • Alpharetta, GA, Mon - Fri, 8 AM - 7 PM ET • Salt Lake City, UT, Mon - Fri, 8 AM - 7 PM MT The BGCO team assigned to your organization is determined by the geographical area of your headquarters location and can be reached toll-free at 800-922-0204. In the event your employees seek assistance after your BGCO team’s hours, our standard full-service wireless Customer Care team is available from 8 AM - 9 PM, Monday through Saturday, and 8 AM - 5 PM on Sunday, in each time zone. Customer Care can be reached toll free at 800-922-0204 and airtime-free at *611 from the wireless device. These Customer Care representatives are not specifically trained to support our corporate accounts, but can address many of your employees’ inquiries. 3.20 Contractor’s MCS Portal Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 58 of 67 Attachment A: Statement of Work Mobile Communication Services This subsection is applicable to both WVS and WDS. The Contractor shall provide an easy-to-use MCS portal that allows Customers to manage their End-user WVS and WDS devices, device management, and associated services. At a minimum, the portal must allow Customers’ designated administrators to view the specifics of and add, change, and cancel devices and services. As changes are made, corresponding billing changes must take place automatically. The Contractor is responsible for the general content and management of and for hosting the portal. All MCS-specific content must be approved in writing by the DMS Product Manager before publication. The Contractor’s MCS portal must include, at a minimum: 1. service definitions; 2. available features and options; 3. training materials; 4. product support information; 5. ordering procedures; 6. user guides; 7. equipment definitions and specifications; 8. maintenance information; 9. product configuration options; and 10. may include other information as mutually agreed to and approved in writing by the DMS Product Manager, such as whitepapers and diagrams. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. Contractor’s Portal Verizon’s My Business online resource is a self-service tool that enables your organization to manage your wireless accounts. You can view and pay your bills, create business structures, view select reports and maintain your account. Additionally, your designated employees can purchase equipment, accessories and service using My Business’ functionality. With My Business you can: • Receive online reporting in a consolidated manner or broken out by account or wireless number • View individual phone information, such as airtime usage and call detail • Modify mobile number information to allow for specific, customized analysis My Business provides a wide variety of comprehensive standard wireless reports, such as: • Charges Reports Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 59 of 67 Attachment A: Statement of Work Mobile Communication Services • Additional Charges – details monthly access, equipment charges, service & feature charges and taxes • Airtime Charges Detail – Details call usage and charges • Airtime Charges Summary – A summary of all your charges including taxes, services & features, access, airtime, etc. • Analyze Phone Charges – Detail view of charges and calls • Analyze Roaming Charges – Detail view of roaming calls • Most Expensive Calls - Calls with the highest charges • Purchase – All purchase activity details and charges • Usage Reports • Account Unbilled Usage – Current unbilled usage for the account • Billed Data Details – Data session details for multiple wireless numbers displayed simultaneously • Billed Messaging Details – Message details for multiple wireless numbers displayed simultaneously • Call Summary – Summary of voice usage and charges for each wireless number • Data Summary – Summary of data, messaging and purchase charges for each wireless number • Grand Total – Comprehensive Summary. Details total charges and total minutes. • International Travel Data High Alerts – A weekly list of high data usage alerts sent for current global data usage by wireless number. • Other Reports • Active Features – List of all features currently on your lines of service • Billing Structure – Your organization’s My Business users and their access within the online resource structures • Business Account Analysis – View a summary of your organization’s discounts and the amount of money saved, upgrade status and overage charges • Company Users – Your organization’s My Business users and their permissions within the online resource • Customer Invoice Management – A report with your own defined hierarchy • Deactivated Phones – Wireless numbers that have been deactivated • Device – Comprehensive summary of devices and upgrade eligibility You can add or remove fields from most existing standard reports. You can also create customized reports for the way your organization does business, including just the information you need – selecting from over 300 different reporting fields and order the fields in any sequence you want for your reports. You can save and schedule reports in advance, and receive an email when they are ready to be downloaded. You can also share saved reports with others in your organization or keep them private and change sharing status as needed. Raw Data Download Raw data download (RDD) is a representation of your Verizon wireless bills and does not include any reporting structures you design in My Business. The download provides a holistic view of all of your statement data, and it is delivered in a .zip file with four individual .txt files. The .txt files are: • Account Summary - Represents the account summary section of a statement • Account and Wireless Charges Detail Summary - Represents the wireless number charges section of a statement Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 60 of 67 Attachment A: Statement of Work Mobile Communication Services • Account and Wireless Summary - Represents the wireless number summary section of a statement • Wireless Usage Detail - Represents the usage section of a statement RDD is available within approximately 10 business days of each completed bill cycle. While these reports will meet the vast majority of your requirements, additional non-standard reporting options may be available upon specific written request. Your Account Manager can provide further details. 3.21 Devices This subsection is applicable to both WVS and WDS. The Contractor must provide all applicable software and firmware for each device offered under the Contract and corresponding support. The Contractor must provide a link to the manufacturer’s website where Customers can download current software updates/releases and software version release notes. The Contractor must work with the Customer and make a device recommendation based on a case-by-case analysis of the intended use of the device. All devices offered under MCS must be certified by the Contractor to operate with the performance parameters claimed by the manufacturer. The Contractor will remove any device that does not meet the manufacturer’s and the Contractor’s performance claims from the Vendor’s Device List. 1. Excluding activations involving number portability, the Contractor shall ship in-stock devices (including replacement devices) activated, registered, and ready-for-use. 2. If the Contractor is unable to ship in-stock devices, or if a device is out-of-stock, the Contractor must notify the Customer. 3. Account changes made in the MCS portal will display automatically in the portal and may take up to one (1) Business Day to be fully processed in the billing system with the exception of: a. devices that are out of stock or otherwise unavailable; b. account changes involving number portability; c. account changes with 1,000 lines of service or more should be made within three (3) Business Days. 4. Account changes made by phone or email should be processed within two (2) Business Day with the exception of: a. devices that are out of stock or otherwise unavailable; b. account changes involving number portability; c. account changes with 1,000 lines of service or more should be made within three (3) Business Days. 5. Shipping and handling fees are the responsibility of the Contractor, except for emergency and/or expedited orders. During the ordering process, Customers have the ability to approve related expedite fees prior to shipment. Responsibility and liability for loss or damage for all orders shall remain with the Contractor until final inspection and acceptance, when all responsibility shall pass to the Customer. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 61 of 67 Attachment A: Statement of Work Mobile Communication Services 6. The Contractor shall provide credit and/or replacement for freight-damaged or defective items and replace the items within two (2) Business Days after notification by the Customer. The Contractor shall provide expedited 24-hour delivery as requested by the Customer for new, replacement, and upgrade devices. 7. The Contractor may invoice the Customer an expedite charge. 8. The Contractor will be responsible for the credit and/or replacement of any freight- damaged or defective products at time of delivery. The Contractor shall not require the Customer to deal directly with the manufacturer. Within five (5) Business Days of a Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for the item’s return. 9. The Contractor must accept returns of items shipped in error and credit the Customer for the full amount. Within five (5) Business Days of the Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for returning the item. Delivery of correct items will be at no cost to the Customer. 10. The Contractor shall not impose any restocking fee under any circumstance. 11. Device provisioning errors must be corrected by the Contractor. 12. The Contractor shall not provide salvaged, distressed, outdated, or discontinued merchandise. 13. The Contractor shall obtain and pass through to the Customer any and all warranties obtained or available from the manufacturer/licensor of the cellular product. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. Verizon’s Devices Verizon works with manufacturers to update devices software/firmware for up to two (2) years after initial launch. Updates are typically made available via an over-the air update. Customers can contact their Account Manager/Customer Service for manufacturer-website links. Assistance with choosing service/equipment is provided by Customer’s Account Manager. Any device on our network goes through extensive testing to ensure the device delivers reliable wireless service at peak performance levels. If a device does not perform to our standards, it will not be approved for use on Verizon’s wireless network. Equipment arrives preprogrammed, ready to activate. Customers receive email-notification if ordered equipment is unavailable. Customers can order equipment and make account changes in My Business online resource; changes are typically effective within 24-hours of submission; two (2) day shipping is provided free of charge upon receipt of order. Customer’s Account Manager can coordinate rush/overnight delivery (charges may apply). Title and risk of loss pass to Customer and acceptance occurs upon receipt of equipment at address on the order. Verizon accepts returns/exchanges on all equipment purchased from us by government-liable end-users within thirty (30) days of purchase and credits the Customer for the full amount of the equipment; devices are shipped with receipt, return label, and container. No restocking fees. Verizon’s technical support is available 24/7 to assist with provisioning. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 62 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon will provide new devices for the initial purchase. Replacement devices may be Certified Like-New. Customers receive manufacturer’s equipment warranty. 3.22 Cooperation with Other Contractors This subsection is applicable to both WVS and WDS. The Contractor must fully cooperate with DMS, Customers, and other contractors providing telecommunications services to the State. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or Customers. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the corporate commitment to interact and work collaboratively with other Contractors and subcontractors, creating a team of SUNCOM service providers. Cooperation with Other Contractors Verizon has worked closely with DMS and its contractor since 2004. Specifically with current and previous MFN contractors in establishing the current Network to Network Interface. Given the numerous initiatives associated with the State of Florida’s Digital Transformation we fully expect to and welcome working with DMS and its contractors. Our standard communications solutions use applications, technologies and devices of many third parties. Most of these are provided under the terms and conditions of the corporate account agreement. However, certain features, applications, and devices described in this proposal may be provided by independent vendor(s) and may be subject to acceptance of their applicable terms and conditions. Verizon works with multiple vendors and third-party solution providers to present our customers with such applications and solutions, and we assume no responsibility for these third-party providers as our personnel or agents. For certain third-party solutions, you may elect to have charges presented on your Verizon bill for your convenience. Verizon will collaboratively with other Contractors and subcontractors (SUNCOM service providers) throughout the term of any resulting contract. 3.23 Customer Migration This subsection is applicable to both WVS and WDS. This subsection addresses the migration to services under this Contract. Attachment C, SLA- B10. The Contractor shall: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 63 of 67 Attachment A: Statement of Work Mobile Communication Services 1. Provide all reporting activities listed in SOW subsection3.26.5, Project Management – Implementation Plan and Customer Specific Migration Plans. 2. Assist as necessary to migrate existing MCS Customers to this Contract. 3. Not charge any non-recurring charges as part of the migration. 4. Not charge for service activations and SIM cards. 5. Provide end-users with the option to maintain their existing cellular device(s) and/or phone number(s) at no charge provided that the existing device can be unlocked and is compatible with Contractor’s network. 6. Coordinate and communicate with DMS and Customers throughout all aspects of the migration. 7. Complete the migration for State Agencies in one-hundred and twenty (120) calendar days. Complete the migration for OEUs in one-hundred and eighty (180) calendar days. a. Migration commences with DMS acceptance of the Services Infrastructure Checklist and ends when all current MCS Customers are identified as either migrated or no longer receiving services from the Contractor. b. Migration does not include new Customers (non-current MCS Customers), Customers changing their services after migration, or non-State agencies that opt to purchase under a different contract. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. Customer Migration Verizon will work with DMS to migrate services with as little interruption or degradation as possible. For existing Verizon wireless subscribers, there should be no interruption of services upon conversion. If porting from another carrier, there may be a brief lapse of service while the conversion is taking place. The implementation process comprises several phases. Your organization may be assigned a dedicated Implementation Manager who will serve as a project manager and assist you in the development of a customized implementation plan based on your specific requirements to transition your employees to Verizon wireless service. The Implementation Manager will also coordinate with other Verizon teams so the plan is executed in a timely manner. Throughout implementation, you will be provided with status updates to keep the process running smoothly and accurately. Implementation will typically take 90 days. Complex requests or specialized elements within your corporate contract may extend the timeframe. The following are some of the more critical steps that are generally included in our current implementation process: • The implementation team is assigned and meets internally to review your requirements • The implementation team coordinates a formal implementation kick-off conference call to introduce members to you Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 64 of 67 Attachment A: Statement of Work Mobile Communication Services • The Implementation Manager and/or team meets with your organization to develop a comprehensive account management program by customizing processes and procedures to meet activation, equipment fulfillment and your ongoing support requirements. This program may include an online billing, ordering, and analysis tool, among other account management functions • If you will be using a self-service portal, a Web-based demonstration may be conducted • You will provide a list of all the confirmed mobile numbers eligible to participate in the new Verizon wireless corporate pricing program • Migration, including numbers to be ported from other carriers, commences • To facilitate migration of your employees who already have wireless lines with us, we will query our billing systems to identify those lines based on Federal Tax ID numbers, Dun & Bradstreet numbers, and internal coding • The Implementation Manager will create or identify coding; and an account profile for your organization will be created • Account documents will be distributed and reviewed to include processes and procedures specific to you and your account • Employee program materials are created and marketing for the employee program begins (if applicable) 3.24 Transition for Future Iterations of this Service This subsection is applicable to both WVS and WDS. This subsection defines requirements associated with the end of the Contract to transition to the replacement contract for future iterations of these services or similar services. The Contractor shall provide transition duties until all Customer services have been transitioned, migrated, or discontinued and the Contractor has billed Customers their final invoices and resolved all disputed charges. The Contractor shall develop and implement a transition plan and perform all tasks identified in the plan in a timely manner to mitigate service disruptions (see subsection 3.23). The Contractor shall participate in meetings with the State, Customers, and other service provider(s) as reasonably required by the State in planning for the transition. There shall be no additional cost to DMS or Customers for transition activities. The Contractor shall timely and consistently coordinate and communicate with DMS and Customers, and other service providers, throughout all phases of the transition to ensure an orderly and efficient transition of services to any replacement contract. The Contractor will be required to perform end-of-service transition activities, which may take place at any time during the Contract term, and end-of-Contract transition services prior to the expiration or termination of the Contract. The full transition of existing services to replacement Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 65 of 67 Attachment A: Statement of Work Mobile Communication Services services and contracts is hereby explicitly made a criterion for completing the Contract Transition Plan. Upon request by DMS, the Contractor will be required to submit a transition plan for services within sixty (60) days with sufficient detail for DMS’s review and approval. DMS reserves the right to request modifications. The plan must include and describe in detail: 1. How the transition will be accomplished in the least disruptive way. 2. The Contractor’s commitment to continue to provide services and Contract resources under the existing terms and conditions of the Contract during the transition, including any restrictions and/or limitations. 3. The Customer impact and the Contractor’s commitment to minimizing any impact (e.g., business needs, complexity of service, services impacted by special programs, etc.). 4. Identification of tasks dependent upon the State’s data or resources. 5. Identification of all Customers by service type and unique product identifier. 6. Plan for transparent transition of services to support the continued billing, collection, and remittance of cost recovery rate for services. 7. Use of industry-accepted project management methodology throughout the transition process. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS will not be obligated to maintain Contract services for any set number of users or locations during the transition. The Contractor is required to work with DMS, Customers, and any other DMS contractor as expeditiously as possible in order to transition. The Contractor agrees to: 1. Cooperate with all entities to ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. 2. Maintain staffing levels that are sufficient to handle a smooth, complete, and expedient transition. 3. Transfer all applicable knowledge, including, but not limited to, the devices, software, and third-party Contract services. 4. Provide all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began. The Contractor shall bear the burden of proving existence before Contract work began, including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative information). 5. Upon request, promptly deliver to DMS, whether or not previously made available, all up- to-date guides, manuals, and training materials including operational, user, administrative, and any other guides and procedures the Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services, including, but not limited to, design documents and device configurations for services, Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 66 of 67 Attachment A: Statement of Work Mobile Communication Services shall be promptly delivered to DMS upon request, whether or not previously made available. 6.Assist DMS and any other DMS contractor with the planning and installation of any services to facilitate business continuity. 7.Respond promptly and completely to all questions related to the transition. 8.Provide all services and functions necessary for a complete, smooth, and expedient transition. 9.Assist the Department with the installation of network-to-network connections to facilitate continuity for MCS sites. Network-to-network connections will be paid for by the Department. At the time DMS initiates the transition plan, the Contractor shall provide the DMS Contract Manager a weekly Transition Status Report. The report shall include all impacted Customers. The format, content, and level of detail must be approved by DMS. After each End-user service transition is completed and the transition status and the billing account status both achieve 100% completion on the Transition Status Report for two (2) consecutive weeks, the Contractor may delete the service line item from the next weekly Transition Status Report. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.25 Contractor Meetings with DMS This subsection is applicable to both WVS and WDS. This subsection includes requirements applicable to subsections 3.26.1 through to and including 3.26.4. The Contractor is required to attend all meetings referenced in this section plus ad hoc meetings as DMS deems necessary. Meetings will be held either at the DMS offices in Tallahassee, Florida or virtually. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person or allow remote attendance via a mutually agreed-upon conferencing service. For virtual meetings the Contractor will be responsible for providing the video conference call bridge. For all meetings referenced herein, the Contractor is responsible for the business and administrative tasks associated with the meetings, including, but not limited to, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. SLA violations include, but are not limited to, inadequate participation of required staff and inadequate preparation. Meeting preparation must include background materials and reports. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 67 of 67 Attachment A: Statement of Work Mobile Communication Services 3.25.1 Weekly Conference Call The Contractor shall initially participate in a weekly conference call with DMS to discuss and provide status updates on all open or unresolved issues in the escalation queue. It is the responsibility of the Contractor to coordinate and initiate the call at a time acceptable to the Department’s staff. The call frequency is expected to be modified by DMS to monthly or quarterly during the initial Contract term, which is in DMS’ sole discretion and dependent on implementation and migration. 3.25.2 Monthly Operational Meetings The Contractor is required to hold monthly meetings with DMS to review and audit, at a minimum, customer support, escalations, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns, technical updates/changes, SLA Compliance Report, Escalation Activity Report, Direct-Billed Monthly Report, Direct-Billed Quarterly Report, security, policy, design, and administrative topics. While there will be discussions of current and future services, these meetings are not sales meetings. Agendas for these meetings will include operational and administrative items, including, but not limited to, review of operational concerns, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed operational changes. 3.25.3 Project Management Monthly Review Meetings The Contractor is required to hold monthly meetings with DMS for project management during the Project Implementation Phase. Attachment SLA-C1. The Project Implementation Phase closes with DMS acceptance of a completed Services Infrastructure Checklist. The Contractor will set the agendas for these meetings, which will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. 3.25.4 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase within thirty (30)days of Contract execution. Attachment SLA-C2. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 68 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26 Project Management This subsection is applicable to both WVS and WDS. The Contractor must provide project management services in accordance with the DMS regulations set forth in Chapter 74-1, F.A.C., for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager. The following subsections contain the minimum requirements for MCS Project Management: 3.26.1 Project Management - Project Management Plan and Disaster Recovery Plan 1. The Contractor shall create a Project Management Plan (see Attachment C, SLA-D1). The Project Management Plan must describe how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. The plan listed below is an additional component of the Project Management Plan. However, the plan listed below is a deliverable separate from the Project Management Plan and subject to final acceptance by DMS. 2. Disaster Recovery Plan. (See Attachment C, SLA-D2.) The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of the disaster recovery plan and record of plan changes. The plan will include the following, at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support Timeline. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 69 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26.2 Project Management - Implementation Phase The Project Implementation Phase starts after DMS acceptance of the Project Management Plan and ends with DMS acceptance of a completed Services Infrastructure Checklist. The Project Status Report, described below, is a deliverable that must be submitted to, and accepted by, the DMS Project Manager. 1. Project Status Report. The Contractor shall create Project Status Reports. Attachment C, SLA-D3. The Contractor must provide bi-weekly Project Status Reports, which are due via email to the DMS Contract Manager each Thursday by 5:00 PM Eastern Time, and must include: a. Project schedule. b. A narrative description of significant project activities that have been conducted or are underway. c. The progress-to-date on project activities. d. An explanation of any tasks/activities that are behind-schedule and a plan to bring them current. e. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. f. Upcoming deadlines. 3.26.3 Project Management - Guides The Contractor shall create the following two (2) guides. These guides are deliverables subject to final acceptance by DMS. The Contractor shall update the guides when necessary as determined by either DMS or the Contractor. Attachment C, SLA-D4. 1. WDS and WVS Operations Guides. The Contractor shall create and maintain one (1) WDS and WVS Operations Guides describing the operational relationship between the Contractor and DMS. The guides must establish procedures to be followed by the Contractor while delivering services. This includes engineering, operational, and business processes for service delivery. At a minimum, the guides must include ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes. 2. WDS and WVS User Guides. The Contractor shall provide one (1) WDS and WVS User Guides that provide a set of instructions for the End-user. The User Guides must also contain device specifications, such as a recommendation of number of simultaneous users that each device can support. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 70 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26.4 Project Management - Closure The Contractor shall create project closure documentation. (See Attachment C, SLA- D5.) The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.26.5 Project Management - Implementation Plan and Customer Specific Migration Plans 1. Implementation Plan. The Contractor must submit a detailed Project Implementation Plan to the Contract Manager. (See Attachment C, SLA-D6.) The Implementation Plan must address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Management Plan and ends with DMS acceptance of a completed Services Infrastructure Checklist. a. The Implementation Plan must outline an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation. The Implementation Plan shall include, at a minimum: i. Schedule of activities, including all Services Infrastructure Checklist Activities. ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. Network support. v. Operations Centers (operational and security). vi. Day-to-day operational support services. vii. Training – cross reference training section. b. The Contractor shall provide weekly reporting regarding migration. Attachment C, SLA-D7. The reporting, which shall exclude any information regarded as Customer Proprietary Network Information (CPNI), should detail the number of current MCS End-users per agency/entity, the progress of migration, and note any End-users that have notified the Contractor they will no longer be using its service. This report shall include details on the Contractor’s communication with current MCS Customers regarding notification of this Contract and required Customer actions. This report is due to the DMS Contract Manager on a weekly basis, commencing with the completion and DMS acceptance of the Services Infrastructure Checklist and ending when all current MCS End-users are identified as either migrated or no longer receiving services from the Contractor or for non-State agencies having selected another contract vehicle.. The format, content, and level of detail must be approved by DMS. 2. Individual Customer-Specific Migration Plans. If requested by DMS, the Contractor must submit these plans in accordance with the requirements in this section to DMS and the Customer. Attachment C, SLA-D8. The Contractor will be responsible for creating Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 71 of 67 Attachment A: Statement of Work Mobile Communication Services Individual Customer-Specific Migration Plans as a Customer migrates to MCS, which shall exclude any information regarded as CPNI. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under MCS. These plans will vary based on the proposed service and the complexity of the service migration, but must include, at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. iii. Migration and preparation planning. 1. Impact analysis. 2. Stakeholder communications plan. iv. Migration management. v. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. Project Management - Implementation Plan and Customer Specific Migration Plans Given Verizon’s incumbent role we will work with DMS to assess projects related to the MCS ITN that have already been implemented, tested and functional. Based on those assessments Verizon will develop a project plan following the methodology listed below. The implementation process comprises several phases. Upon contract execution, DMS will be assigned a dedicated Implementation Manager who will serve as a project manager and assist you in the development of a customized Implementation Plan based on your specific requirements. The Implementation Plan with six (6) weeks after Contract execution. Failure to meet this objective will not result in penalties of any kind. The Implementation Manager will also coordinate with other Verizon teams so the plan is executed in a timely manner. Throughout implementation, you will be provided with status updates to keep the process running smoothly and accurately. Implementation will typically take 90 days. Complex requests or specialized elements within your corporate contract may extend the timeframe. The following are some of the more critical steps that are generally included in our current implementation process: • The implementation team is assigned and meets internally to review your requirements • The implementation team coordinates a formal implementation kick-off conference call to introduce members to you • The Implementation Manager and/or team meets with your organization to develop a comprehensive account management program by customizing processes and procedures to meet activation, equipment fulfillment and your ongoing support requirements. This program may include an online billing, ordering, and analysis tool, among other account management functions Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 72 of 67 Attachment A: Statement of Work Mobile Communication Services • If you will be using a self-service portal, a Web-based demonstration may be conducted • You will provide a list of all the confirmed mobile numbers eligible to participate in the new Verizon wireless corporate pricing program • Migration, including numbers to be ported from other carriers, commences • To facilitate migration of your employees who already have wireless lines with us, we will query our billing systems to identify those lines based on Federal Tax ID numbers, Dun & Bradstreet numbers, and internal coding • The Implementation Manager will create or identify coding; and an account profile for your organization will be created • Account documents will be distributed and reviewed to include processes and procedures specific to you and your account • Employee program materials are created and marketing for the employee program begins (if applicable) 3.27 Project Management - Services Infrastructure Checklist This subsection is applicable to all Contractors. The Contractor must complete the Services Infrastructure Checklist provided below in accordance with this subsection and submit the checklist to the DMS Contract Manager and DMS Product Manager. Attachment C, SLA-D9. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. Upon request, the Contractor will be required to provide DMS any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval of the Final Services Infrastructure Checklist. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All requirements on the Services Infrastructure Checklist must be fulfilled in accordance with the Contract including, but not limited to, the SOW. Additional requirements may be added to the Services Infrastructure Checklist at the discretion of DMS. DMS must approve in writing all items listed in the Services Infrastructure Checklist before the Contractor is permitted to charge for any service or device to Customers. The timeline for the Contractor’s completion of the Services Infrastructure Checklist will be approved in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, must be approved in writing by the DMS Project Manager, in DMS’ sole discretion. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 73 of 67 Attachment A: Statement of Work Mobile Communication Services Infrastructure Checklist Section Reference Requirement SOW Section 2 2.1 - 2.6 All required key staff positions have been filled with individuals who possess the required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. 2.7 The Contractor has demonstrated that its Customer Support Team is staffed and trained. SOW Section 3 3.12 Security and fraud services are ready for production. 3.13 Processes related to test and demonstration accounts for WVS and WDS are final. 3.14 Emergency services programs are ready for production. 3.16 Design characteristics have been reviewed and are ready for production. 3.17 Reports and reporting options are ready for production. 3.18 SLA processes are ready for production. 2.7 and 3.19 The Customer Support Team is staffed and trained. 3.20 The Contractor’s portal is operational. 3.21 The Contractor has provided the link to the manufacture’s website. The Contractor has provided its EUPL and Vendor’s Device List. 3.26.1 (2) The Contractor has provided an acceptable Project Management Plan. 3.26.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. 3.26.3 (1) The Contractor has provided the WDS and WVS Operations Guides 3.26.3(2) The Contractor has provided the WDS and WVS User Guides Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 74 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26.5(1) The Contractor has provided the Implementation Plan. SOW Section 4 4 Public safety services are ready for production. SOW Section 5 5.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. 5.7 The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. 5.9 The Contractor has demonstrated the ability to maintain a corresponding inventory. 5.10 The Contractor has demonstrated the ability to invoice DMS for all fulfilled orders. 5.11 The Contractor has demonstrated the ability to provide a detailed invoice substantiation file and do so in a mutually agreed upon secured delivery method. SOW Section 6 6 The Contractor has demonstrated the MFMP catalogs are ready, and the Contractor is ready to accept orders through MFMP. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4. Public Safety Service Plans and Devices The requirements of this Section 4 are only applicable if the Contractor is providing public safety services, as identified in the Contractor’s BAFO. If applicable, must adhere to all minimum requirements of this SOW, including those of this subsection. 4.1 Deployable Technologies The Contractor must have mobile communication units that are deployable technologies. Generally, the Contractor will deploy these mobile communication units during emergency situations to the affected area. The Contractor will install these units during emergencies and may use existing satellite, microwave, or radio systems for backhaul. The Contractor must have a Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 75 of 67 Attachment A: Statement of Work Mobile Communication Services robust regionalized deployable strategy, ensuring that deployable network equipment is available and fully operational, with the required backhaul and/or networking capabilities, throughout the State. The Contractor must coordinate and cooperate with DMS, and any federal, State, or local emergency management agency in providing for emergency communications services, including the Department of Emergency Management, and all other entities that are part of the ESF-2 function. These deployable technologies are generally characterized as the following: 1. Cell on Wheels: a cellular base station on a trailer with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 2. Cell on Light Truck: A cellular base station on a light truck platform with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 3. System on Wheels: a full base station and controller on a trailer/truck/big rig/etc. This is a fully self-contained cellular system that can provide an island system with no need for satellite/microwave link back; applicability of this type of deployable technology may be limited if there is no internet connectivity. 4. Unmanned Aerial Systems (UAS) and Robotics: Deployable UAS (e.g., drones) in the Class G uncontrolled airspace (400’ above ground level), fixed, multi-rotor, and tethered UAS, some of which are capable of providing hot spot and wide-area coverage. Similar waterborne vehicles include remotely operated vehicle and unmanned underwater vehicle. 5. Other systems: Includes, but is not limited to, vehicular network systems and man- packs. Verizon’s Deployable Technologies We own a fleet of portable emergency equipment that can be regionally deployed quickly to keep customers connected or restore damaged connections as soon as possible. We tactically place network-deployable equipment throughout the country, so we’re ready if primary connections get shut down. We maintain Cell on Wheels (COWs), Cell on Light Trucks (COLTs) and Generator on a Trailer (GOATs1) that can be deployed to improve wireless coverage at large gatherings and special events. They are also utilized to quickly improve coverage and capacity when natural disasters or other unplanned events interrupt wireless service. We also deploy Wireless Emergency Communication Centers (WECCs) into disaster zones, providing a safe place where impacted members of the community can charge their phones, make a free call, or access the Internet. We have over 530 portable assets located across the country that enable our teams to enhance or restore network coverage and capacity in emergencies, and we maintain a fleet of over 800 portable generators nationwide. There are many types of assets and innovative solutions, such as: 1GOATs are mobile electrical generators, often attached to trailers or trucks, deployed to provide electrical power. GOATs can be used to power network services or emergency operations in the aftermath of disasters (e.g., tornados or hurricanes) that compromise the existing infrastructure. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 76 of 67 Attachment A: Statement of Work Mobile Communication Services • Repeater-on-a-Trailer (RAT) • Tower-on-Wheels (TOW) • HVAC on Roadside Equipment (HORSE) • Repeater on a Trailer (RAT) • Pico cell on a Trailer (SPOT) • High altitude wireless kennewhat aka tethered drone (HAWK) • Cell Repeater on Wheels (CROW) We also continue to design and deploy innovative portable solutions that provide our personnel, first responders, and our customers with options that extend wireless coverage into areas of need. Many of these solutions leverage technologies ranging from lightweight suitcase-sized cell sites, to trailer-based solutions, and drone assets. The Verizon Response Team (VRT) is a nationwide program sponsored and managed by the National Government Sales & Operations team. When a natural disaster, crisis, or planned event occurs VRT responds to government and non-profit organizations and emergency management agencies that need our assistance. VRT provides the following support in the event of a crisis: • Deployment of COW/COLT/crisis response vehicle • Back-up phone coverage • Equipment/Network support • Assistance with search and rescue initiatives • A live support line to request help 24/7 • Best-in-class customer support • Routing of requests to the Verizon Security Assistance Team • One phone number (800-981-9558) to call in a crisis situation. This process links together management of crisis situations in one location for the entire Verizon wireless community. VRT aligns network, operations, legal and sales – allowing us to react quickly to a crisis situation. The benefits to our customers and to emergency management agencies are tremendous. On the VRT Team, Verizon has assigned a dedicated Crisis Response Manager to the State of Florida. The State’s Crisis Response Manager is listed as part of Verizon’s escalation path for public safety network events and works with the State’s account team to coordinate support, drills, and ongoing customer training as needed. As part of our robust regional deployable strategy, Verizon performs Emergency Operations Center (“EOC”) drills each year prior to hurricane season with refreshers as needed. We have staff at key Verizon EOC locations within the state who regularly maintain, fuel, and test Verizon’s deployable assets to ensure that Verizon is ready to provide emergency support within the State of Florida at a moment's notice. Verizon stands ready to help keep DMS and public safety agencies connected even in remote areas where voice and data network infrastructure is unavailable, or in disaster scenarios where networks could fail. Verizon will continue to coordinate and cooperate with DMS, and any federal, State, or local emergency management agency in providing for emergency communications services, including the Department of Emergency Management, and all other entities that are part of the ESF-2 function. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 77 of 67 Attachment A: Statement of Work Mobile Communication Services 4.2 Local Control The Contractor should provide priority and preemption to public safety entities during times of emergency. The priority and preemption will be determined and invoked by the public safety entities through a local control portal. The local control portal shall allow the Customer to enact and deactivate priority and preemption, which shall be controlled by authorized Customers. The Contractor’s public safety service plans and devices must not be throttled during an emergency. Verizon’s Approach to Local Control For Verizon’s qualified public safety users subscribing to Verizon’s Public Safety Price Plans, priority and preemption is always on. Verizon provides priority and preemption to public safety entities during times of emergency as described below: Responder Private Core Responder Private Core is a dedicated network core that Verizon uses to enable certain other products such as Mission Critical Push to Talk and Private Network Traffic Management for traffic segmentation capabilities to support improved security, enhanced service management and control. It is connected to Verizon’s Radio Access Network (RAN), which utilizes spectrum in various bands including 700 MHz, 800 MHz Cellular, 1.9 GHz PCS and 1.7/2.1 GHz Advanced Wireless Services (AWS) bands. Responder Private Core separates data traffic of public safety mobile users from commercial users across Verizon’s 4G LTE network; however, it is not available on Verizon’s 5G Nationwide and 5G Ultra Wideband networks. Public safety users will have their data immediately recognized as public safety with enhanced reliability through the network. Responder Private Core leverages leading edge networking technology to provide security, flexibility and reliability. Mobile Broadband Priority Mobile Broadband Priority provides public safety users priority service for data and voice transmissions. During times of heavy commercial network congestion, Mobile Broadband Priority users will receive priority over commercial users. Mobile Broadband Priority enables priority service for public safety officials using applications on smartphones or tablets, transmitting data from first responder vehicles or video from surveillance cameras. Mobile Broadband Priority is available at no additional charge to qualified public safety customers on the 4G LTE Network only. Mobile Broadband Priority access to the 5G Network is not currently available. Preemption Preemption provides prioritized access to network resources during times of network congestion. Verizon automatically reallocates network resources from commercial data/Internet users to first responders in the unlikely event network resources become congested. As part of the network access and registration process, first responders and public safety personnel are identified and given preemption designation. This helps to determine which users will receive allocated resources with preemption. Preemption is offered at no additional charge for qualified public safety customers on the 4G LTE Network only. Preemption is currently not available to the 5G Network. Customers can use Traffic Management , a feature of Private Network service that transports a multitude of data applications, including Voice over IP (VoIP), video and best effort applications. When there is contention for network resources, mission critical applications (i.e., VoIP) are competing with best effort applications (i.e., email) for network resources, so customers’ mission Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 78 of 67 Attachment A: Statement of Work Mobile Communication Services critical applications may experience performance degradation (e.g., difficulty accessing Verizon’s LTE network resources, variable download/upload speeds, etc.). Traffic Management is a Private Network feature, available only for Verizon's 4G LTE devices, that provides customers a premium and differentiated network experience. Private Network Traffic Management enables application differentiation and QoS over the LTE Private Network using standards-based IP packet marking. Benefits include: • Allows customers to prioritize business critical applications over best effort • applications during congested / non-congested environments. • Delivers more predictable application performance for subscribers using business • critical applications during network congestion. • Extends Wireline QoS policies over the LTE Private Network. • Delivers end to end QoS when combined with Verizon's Private IP network solution. • Provides access priority during network heavy utilization for eligible Public Safety accounts. Private Network Traffic Management can be added to a LTE Private Network device for a monthly charge and is available on configurations using Verizon Private IP; Dedicated Physical Connection; and Zero Tunnel connectivity. Private Network Traffic Management offers both Enhanced and Premium subscription options. • Enhanced: Allows mapping of critical applications up to a maximum of 2.0 Mbps Mission Critical Class of Service (CoS), with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. Mission Critical traffic may not exceed 2 Mbps. • Premium: Allows mapping of critical applications up to a maximum of 12 Mbps Mission Critical CoS, with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. Mission Critical traffic may not exceed 12 Mbps. Verizon’s public safety plans are not throttled during an emergency. Verizon welcomes a deeper discussion to understand how this technology may meet your public safety data needs. 4.3 Local control portal In addition to the requirements of subsection 3.20 Contractor’s MCS Portal, the Contractor should provide a public safety portal (dashboard). The information held in this dashboard, or within the Contractor’s MCS Portal, shall include, but is not limited to, the status of the Statewide network and alerts on outages. All features and functionality shall be available to DMS in real-time at all times. The number of DMS dashboard users shall be determined by DMS, and each user shall have a unique log-in and password. Non-mission critical public safety service plans shall provide the status of the Statewide network and alerts on outages through an alternative means. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 79 of 67 Attachment A: Statement of Work Mobile Communication Services Local Network Command and Network Reporting Verizon’s Local Network Command allows designated public safety entities/Incident Commanders, to view the network operational status in an incident area and respond in real-time, dynamically administering user groups and temporarily managing data traffic Quality of Service (QoS) on qualified Public Sector responder devices. DMS would use its My Business online resource as a dashboard for all of their Verizon services and products - including public safety services and products. All Customers can enroll their authorized contacts in Verizon’s Network Event Notification (“NEN”) Program . Verizon’s NEN Program is a courtesy service that provides notice to Customers about planned and unplanned network maintenance, including ongoing updates and issue resolution for affected services. Network event notifications are issued via email and the same information is maintained online through a self-serve NEN portal for up to four weeks. Customers may choose to receive notices on unplanned and/or planned events. Events That May Trigger Notification and Notification Process Network event notifications will issue to your organization’s identified contacts, providing information about planned and unplanned maintenance events that may impact your service with us. A planned network event is sent to your identified contact up to two weeks before any planned network maintenance. An unplanned network event is sent when we receive confirmation there has been an unplanned disruption of service on the network. Events that may trigger automatic notification include a service condition that is significantly below our normal service operational thresholds. Because the service outage notification is sent when our systems identify a possible outage, your identified contact may receive the notification regardless of whether or not your end users are affected. There are four types of unplanned network event notifications: • Initial: Sent when the disruption is confirmed • Update: Sent every half hour until the service is restored • Restored: Sent when the issue is resolved and service is restored • Informational: Sent when it has been determined that a brief service disruption occurred on the network, but was resolved before an alert was issued If you receive a notification, there is no need to take any action. Our network engineers will be working to resolve the issue and you will receive an update when it is resolved. Both planned and unplanned event notifications will include the following information: • Start Date • Start Time • Severity Level [(High or Low for Planned), (High for Unplanned)] • Affected Service (e.g., 4G LTE, Enterprise Messaging) • Affected Location: ( e.g., Tampa, Florida) • Affected Counties: (e.g., Broward, Miami-Dade, Palm Beach, Brevard, Polk, Pinellas, • Osceola, Hillsborough) • Tracking Number: (e.g., 123456) Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 80 of 67 Attachment A: Statement of Work Mobile Communication Services Self-Service Portal The self-service NEN portal includes the same network event information as is contained in the notification emails. The information is presented in user-friendly views with data maintained for up to four weeks. You can access the NEN portal directly through Verizon’s My Business online resource or via a direct website link that can be provided upon enrollment. Enrollment by Services Event enrollment is available for covered services, which are continually being updated. Notifications issue when the selected service is operating below normal thresholds. NEN services may include 4G LTE, 5G Services (Network), Amazon Web Services (AWS) – Multi-Edge Compute, Call Processing, Enterprise Messaging, HD Voice, Internet of Things (IoT), Push To Talk Plus, Verizon Wireless Private Network and others. To avoid being overwhelmed with unnecessary notifications, Customers should only sign up for notifications that are relevant to the solutions the Customer has deployed. The Network Notification Program is offered as a courtesy only. In no event shall the failure to provide outage notifications subject Verizon to penalties or damages of any kind. Verizon reserves the right to modify or discontinue outage notifications at any time. 4.4 Public Safety Standards Mission Critical public safety service plans and devices shall be in compliance with the relevant 3rd Generation Partnership Project Technical Specifications and the National Public Safety Telecommunications Council (NPSTC) standards for a mission critical service . The Contractor’s public safety service plans and devices must perform to the most recent version of the standards described in TL-9000 Quality Management, ISO 9001, ATIS-100009 Overview of Standards in Support of Emergency Telecommunications Service, ITU-T Y.1271 framework on network requirements and capabilities to support emergency telecommunications over evolving circuit-switched and packet-switched networks. Should the Contractor offer plans marketed towards the public safety community that are not in compliance with the relevant 3rd Generation Partnership Project Technical Specification or do not meet the necessary criteria to be deemed “Mission Critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), the Contractor’s EUPL must clearly state, at the beginning of the plan description, “THIS PUBLIC SAFETY PLAN DOES NOT PROVIDE A MISSION CRITICAL SERVICE STANDARD.” Failure to include this statement where applicable will result in the EUPL not being accepted by DMS. Verizon Response Clarification. The basis of Verizon’s Responder Private Core is Verizon’s Long Term Evolution (LTE) wireless network. LTE is a technology based on 3GPP standards. It supports advanced application usage and high-speed data services. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 81 of 67 Attachment A: Statement of Work Mobile Communication Services Established cellular industry and performance standards serve as the foundation for our engineering, design, operation and quality assurance programs. Verizon has created enterprise-wide policies that conform to the International Organization for Standardization (ISO) 27002.2005 and National Institute of Standards and Technology (NIST) standards for the protection of customer and employee information. These policies cover security issues, such as account management, password standards, server configuration and a wide range of security topics. Many of the equipment manufacturers that we utilize are certified through ISO. 4.5 Demonstration Devices DMS Demonstration Devices. Upon DMS request, in addition to any other test devices required by this SOW, the Contractor shall provide up to ten (10) wireless demonstration public safety devices (including airtime) for use by the Department for the purposes of testing and evaluation at no additional cost. The demonstration equipment shall be made available for a minimum period of thirty (30) Business Days. Any demonstration agreements, equipment, forms, and processes shall be provided, managed, and maintained by the Contractor, subject to the approval of DMS. Customer Demonstration Devices. The number of demonstration public safety devices the Contractor elects to provide to Customers is at the discretion of the Contractor. The Contractor will coordinate directly with any other Customer regarding public safety service demonstration equipment, notifying the Department in advance of these activities. Demo Devices Currently, Verizon offers a program that enables new and existing customers to demo/trial various devices and services at no charge to the customer. The customer may trial up to three devices at a time. Verizon will make demonstration equipment available to DMS for sixty (60) business days; and will make demonstration equipment available to Customers purchasing from the resulting agreement for thirty (30) days. With approval from our B2B Demo Support Team, time-periods may be extended and the number of devices available for demo may be increased. The B2B Demo Support Team may also approve trialing devices and services outside of the U.S. 4.6 Public Safety Customer Support The Contractor must provide a dedicated help desk number for support of its public safety service plans and devices. The Contractor must develop and abide by an escalation procedure specific to public safety real- time network issues and public safety End-user issues. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s public safety escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved user issues or real-time network issues that have been outstanding for more than ten (10) Business Days. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 82 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor should limit access to the public safety plans to only Customers that are Public Service Entities or as recognized by the First Responder Network Authority. The Contractor should limit access to the Mission Critical public safety plans to only Customers that are Public Safety Entities. At a minimum, Public Safety Entities should include the following Customers, as categorized by the North American Industrial Classification System (NAICS) codes: • 621910 Ambulance Service • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order and Safety Activities • 928110 National Security • 921190 Other General Government Support • 921110 Executive Offices • 921150 American Indian/Alaska Native Tribal Governments • 922190 Other Justice, Public Order and Safety Activities Should the Contractor offer non-mission critical public safety service plans, the Contractor’s EUPL must clearly state the eligible NAICS codes in the plan descriptions. Verizon’s Public Safety Customer Support Residing within Verizon’s Business and Government Customer Operations (BGCO) Technical Solution Center is a group of technical experts who provide Wireless Enterprise Help Desk (WEHD) support to Verizon’s public safety customers. This U.S.-based helpdesk-to-help desk support team is available 24/7/365. Customers will be provided with the WEHD support contact number if you subscribe to one of the advanced product types it supports, such as Public Safety Plans, Private Network, Enterprise Messaging, or an Internet of Things (IoT) solution [Intelligent Video, Asset Management, etc.]. Upon contact, one of our technical experts will conduct troubleshooting and recommend specific actions to help you achieve issue resolution. If the issue is related to Verizon’s wireless network, then the BGCO will escalate and engage the appropriate network support teams. Please note: The WEHD service should only be used for troubleshooting of government liable devices related to the advanced product or solutions that are supported by this group of technical experts. Issues with devices on employees’ personal accounts or non WEHD-supported issues should be handled by calling our regular customer service number, 800-922-0204, and selecting the appropriate support option in the IVR. Public Safety Escalation Procedure Your first point of contact for trouble with your public safety services is our WEHD located within Verizon’s Business and Government Customer Operations (BGCO) organization. Members of our WEHD teams can conduct device and network troubleshooting. Concerns related to quality of service, such as the Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 83 of 67 Attachment A: Statement of Work Mobile Communication Services inability to make or receive calls, will be assigned the highest priority and receive prompt attention. A staff supervisor is available during the BGCO team’s hours of operation. In the event BGCO representatives cannot resolve a situation and escalation becomes necessary, the following account team members may be contacted. Contact Name Phone Number/Email Address Client Partner - Government Tom Madden 850-294-5171 tom.madden@verizonwireless.com Verizon Crisis Response Manager - Florida2 2 Jos Bowmaster 800-981-9558 (VRT Hotline) 603-953-5023 (m) joseph.bowmaster@verizon.com If the escalated situation is not effectively resolved or the process of resolution is not effectively initiated within 24 hours of the request, we suggest contacting the staff management level. Contact Name Phone Number/Email Address Managing Partner - Government Sales South Florida Beth Bailey 786-360-9408 beth.bailey@verizonwireless.com Managing Partner - Government Sales North/Central Florida Colin Denney 904-718-9797 colin.denney@verizonwireless.com A highly sensitive situation that requires further escalation may require director level involvement. In those rare situations, we suggest you request a call back from the individuals below in the order in which they are listed. Contact Name Phone Number/Email Address Director - Government Sales Kim Mirabella 813-326-0929 kim.mirabella@@verizon.com Complex situations may require research and may take longer to resolve. In these situations, we will research, resolve the issue and report back to the employee or authorized contact when the issue is resolved. Verizon limits access to Public Safety Plans to customers who have a qualifying North American Industry Classification System (“NAICS) code; eligible public safety NAICS codes are described in further detail under Question 9, Eligible Users . 4.7 Public Safety Reporting The Contractor shall timely provide a monthly Public Safety Service Plans and Devices Report to the Department’s Contract Manager. Attachment C, SLA-E1. The report shall contain public 2 Customers may contact the State’s Verizon Crisis Response Manager to immediately escalate network issues during emergencysituations. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 84 of 67 Attachment A: Statement of Work Mobile Communication Services safety Customer agency, End-user usage, End-user devices, rate plans, and any other related information DMS requires. This report shall not include any information that is considered CPNI. The format, content, and level of detail must be approved by DMS. Verizon’s Public Safety Reporting Acknowledged. 4.8 Public Safety Marketing In addition to any other Customer webpages required by this SOW, the Contractor shall provide specific information on its MCS portal related to its public safety service plans and devices. This should include, at a minimum, information on ordering, devices, apps, service offerings, and accessories. The Contractor shall provide the Department with a copy of all materials used by Contractor, and its subcontractors, to promote or advertise public safety specific service plans and devices to Florida’s public safety user community. The Contractor will submit this information to the DMS Project Manager once per quarter, or as requested by DMS. Mission critical Push-to-Talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the Contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department. Given the statements in subsection: Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed in SOW, section 4, Public Safety Service Plans and Devices. Verizon will work closely with the Department as required regarding the marketing and promotion of Verizon’s public safety offerings, service plans, and devices. Please review the responses below for further detail regarding our proposed offering for this subsection. Describe the Respondent’s proposed deployable technologies and how they will be utilized during an emergency or when requested by a public safety entity. Verizon Response See above response to Question 1 above which describes Verizon’s Deployable Technologies. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 85 of 67 Attachment A: Statement of Work Mobile Communication Services Since the beginning, Verizon has worked closely with first responders, our customers, and our communities to provide support and wireless solutions when they are needed most – during an emergency/extreme weather conditions. With threats of hurricanes, tornadoes, wildfires and other natural disasters always a possibility, customers rely on us to keep them connected and productive, especially when the unexpected happens. We provide support in a variety of ways, often lending wireless voice and data devices to first responders and emergency personnel. We built a Public Safety Private Core to support public safety, especially during times of high data traffic. In addition, when disaster strikes, we coordinate with first responders and can mobilize charging stations, special equipment, emergency vehicles and more to support local, state and federal agencies across the U.S. Being crisis-ready is paramount to Verizon, and we are committed to supporting those who need us most when they need us most. During an emergency, first responders rely on wireless service more than ever to coordinate efforts in the face of fires, floods, snow and wind storms, earthquakes, tornados, or hurricanes. We’ve assisted first responders and citizens during some of our nation’s most destructive disasters. We loaned more than 6,000 devices during 9/11, more than 3,000 during Hurricane Katrina and more than 2,500 during Hurricane Sandy. During 2018, we supported disasters including Hurricanes Gordon, Florence, and Michael; Mendocino and Camp wildfires in California, a gas pipe explosion in Massachusetts, volcano eruption in Hawaii, earthquake in Alaska, and winter storm Diego across the Southeast, among others. In total, we supported 75 disasters in 2018, helping more than 120 different public safety agencies and non-profit organizations. Last year we lent more than 2,300 phones and tablets and more than 2,700 data devices (Jetpacks, routers, network extenders) to keep first responders connected and communities safe. Below are recent examples of how deployables have been utilized during an emergency or when requested by a public safety entity in the State of Florida: • During SBLIV in Miami, FL the Verizon Response Team provided the FDLE with a cradlepoint router to assist their JOC in their Super Bowl operations. • During SBLIV in Miami, FL the Verizon Response Team provided the state governors of Missouri and California Security Teams with their communication operations during game day operations. • In response to the COVID-19 national pandemic, Verizon partnered with the Florida Department of Veterans Affairs to provide smartphones, tablets, and eFEMTOs to each of the veterans’ homes so that they could communicate virtually and safely with their families. • In response to the COVID-19 national pandemic, Verizon partnered with Brooks Rehab and provided their COVID treatment facility with Push-to-Talk basic phones to communicate with inside of their facility. • In cooperation with the Salvation Army, Camp Keystone in Keystone Heights was identified as the primary backup location for the state of Florida Emergency Operations Center and the Verizon Response Team installed network coverage throughout the primary usage areas of the camp to ensure that in the event of a disaster, communications could be established and maintained both inside and outside the camp. • During SBLV in Tampa, FL the Verizon Response Team provided the Tampa Fire Department with Push to Talk smartphones that the Tampa Fire Marshals utilized for their communication needs. • During Hurricane Sally, the Verizon Response Team drove through the encroaching outer bands Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 86 of 67 Attachment A: Statement of Work Mobile Communication Services • of the storm to the Escambia County Emergency Operations Center to install an eFEMTO device • inside the building to improve 4G network coverage inside the building at the request of the • Emergency Management staff, leaving just before nightfall. • After Hurricane Sally made Landfall, the Verizon Response Team provided charging stations and • battery packs for the community and public safety, as well as free wifi and EOC ESF2 support to counties impacted by the storm throughout the Florida panhandle. Verizon’s mobile assets and deployables can generally be deployed within the following time frames, failure to meet these time frames shall not result in any penalty of any kind to Verizon: • Satellite Connection - within 8-16 hours • Asset without available on-site fiber interconnect - within 24-48 hours • Asset with available on-site fiber interconnect - within 8-16 hours • SPOT - within 4-8 hours • Verizon Florida Statewide Assets - within 72 hours • Southeastern Regional Assets - within 96 hours • National Assets - within 120 hours Describe how service plans and devices are not throttled during an emergency. Verizon Response Customers on “custom public safety rate plans” are not subject to data speed reductions (“throttling”) within a given billing cycle. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Lines of service that are conditioned with specific Public Safety features are provisioned with QoS Network Enhancements. These Network Enhancement attributes affect the treatment of data for first responders and public safety customers by providing higher data priority and packet treatment, resulting in better throughput speeds at times of congestion. Describe the Respondent’s planned network hardening approach, including issues caused by power, hardware failures, topography, weather, and man-made incidents. Verizon Response The Verizon Business Continuity and Disaster Recovery program is just one part of our overall philosophy to provide high quality services for our customers. Our nationwide wireless network is at the core of our business, and we have invested more than $159 billion since the company was formed – averaging over $7.95 billion every year – to increase coverage and capacity and to add new services. Our Business Continuity and Disaster Recovery (BC/DR) program team is responsible for minimizing the impact of a disruption to our customers, employees, infrastructure and business operations. We accomplish this objective by focusing on the following activities: • Identify critical functions, infrastructure and risks; Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 87 of 67 Attachment A: Statement of Work Mobile Communication Services • Implement strategies to minimize the risk of a disruption; • Develop Business Continuity and Disaster Recovery plans and Crisis Management Teams to • recover operations in the event of a disruption; • Maintain BC/DR plans, with updates completed at least annually; • Test our plans, at least annually, to validate our response capabilities. We continue to refine our response and recovery capabilities due to the increasing variety of services we provide and the ever-changing level of potential threats to these services. The cross-functional Crisis Management Teams in place across our national footprint enhance coordination and response activities during crisis events. These teams provide a command-and-control structure that allows management to gather and report information about crisis events, for the teams to escalate decision-making as needed and to facilitate resource allocation. BC/DR activities are visible across all major aspects of our company. We have developed numerous plans to recover critical functions. Business functions have implemented strategies and procedures that not only support routine operations, but also help the function continue to operate in the event of a disaster. Robust operational strategies are at the core of our ability to provide reliable and resilient services. Our pro-active planning activities center on three of our major departments: • Network Operations • Information Technology • Customer Service Network Operations – Our wireless network is resilient by design The Verizon Wireless network operations philosophy is driven by the desire to provide our customers with an extremely high level of service. Verizon Wireless strives to deliver superior service based on our design philosophy, which includes redundancy on critical paths and components so that a potential failure of a network component does not significantly affect our customers. Our wireless services are provided through a large and sophisticated national network of 148 Mobile Switching Centers (MSCs) and Data Centers throughout our service areas. We will continue to invest in our network to support our customers. The wireless voice and data switching networks are designed to provide continuous service to the customer. The communications between our internal switches and external networks such as the Public Switched Telephone Network (PSTN) and the Internet are also designed to reduce the possibility of interrupted communications. The use of battery and generator backup systems in critical locations also serves to minimize the risk of a disruption, if commercial power is lost. Our design concept extends from our equipment and technology capabilities to our business procedures. These procedures include frequent and thorough preventive maintenance, real-time monitoring of all key system components, the 24/7/365 availability of trained maintenance personnel to repair or resolve critical failures should they arise, and wide deployment of these personnel and spare parts to permit rapid response and restoration of service. Our most critical recovery assets are the thousands of highly-trained and experienced network technicians who have repeatedly proven their ability to respond, troubleshoot problems, and restore service to our customers during emergency situations. Monitoring, maintenance and restoration of wireless services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 88 of 67 Attachment A: Statement of Work Mobile Communication Services Service protection and restoration strategies are an integral part of Verizon Wireless network management and operations. We have two Wireless Network Management Centers (wNMCs), one located in New Jersey and another in Texas, that monitor all facilities, cell sites and switches across our nationwide network. These wNMCs are staffed 24/7/365 with experienced personnel who work closely with our regional field operations teams and with our vendors to coordinate and expedite the restoration of service in the event of outages. Each wNMC receives alarms or other indicators that help troubleshoot problems in the network, and that provide technicians with key information to analyze and maintain network integrity. wNMC technicians work with the field operation managers, and personnel are dispatched to the affected site as needed. An inventory of standard spare parts and repair equipment is available to technicians in all of our central network locations. We also have standing agreements with our critical vendors to get 24/7 support from their engineering personnel and obtain replacement equipment if required. Strategy for continued service to Mobile Switching Centers MSCs are an important part of our national wireless network, and we continue to add them to our network as we grow. We have 148 MSCs strategically distributed across the country to meet the needs of our customers. Our teams monitor the loading of the switching and data systems to maintain an optimum capacity and service level. One goal of this is to reduce the impact of a disaster to any one MSC. Available capacity in neighboring MSCs could be utilized in the event of a serious disaster. In addition to redundancy in the equipment and circuitry, each MSC is protected by automatic power backup systems, by automatic fire detection and suppression systems, and by physical security systems and alarms. MSC buildings have restricted access to prevent entry by unauthorized personnel. The building structure itself is designed to provide protection for the systems and services located inside. In each MSC, network operations personnel routinely backup system data for the switch itself and the peripheral systems. Automated backup routines are supplemented with scheduled manual backup routines and off-site storage of critical data. A disaster recovery plan has been developed for each MSC, which addresses the recovery of the systems, services and personnel. These plans are updated at least annually. Exercises are conducted at least annually to confirm that these plans can be implemented as expected and to continually increase the readiness of the network teams to respond to an actual disaster. These exercises focus on disasters that may impact us or our customers. Strategy for continued service to cell sites We have thousands of cell sites across our nationwide network to provide the desired level of customer service, both in terms of capacity and quality of service. Despite the large number of sites, the loss of a single cell site is still a serious situation. We take extra precautions to protect and keep cell sites operational. Cell site operations are protected in many ways, including redundancy in the equipment, automatic power backup systems, automatic fire detection systems, and by physical security systems and alarms. Through arrangements with our vendors, any major components of a cell site, up to and including the building and tower, becomes an immediate priority restoration effort on the part of both Verizon Wireless and our vendors. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 89 of 67 Attachment A: Statement of Work Mobile Communication Services Cell site equipment has sophisticated diagnostics that can instantly determine if a problem occurs at the site. These diagnostic alarms are transmitted to the MSC, which is monitored by regional field operations teams, and the wNMC. Cell sites are outfitted with backup batteries, and in most cases backup generators in case of commercial power loss. We maintain and utilize portable cell sites referred to as Cells-on-Wheels (COWs) and Cell-on-Light-Trucks (COLTs), which are fully functional generator-powered cell sites that can replace or enhance network coverage and capacity in a given area. They can accommodate both voice and data services, and can be used for emergency situations. For example, they can be used to enhance communications between firefighters when they are fighting a fire in a remote wilderness area. These portable cell sites are strategically located throughout our network coverage areas and may be deployed to an area that is affected by a weather-related or other disaster. Backup power strategy for the wireless network Verizon Wireless purchases power from electric companies for the day-to-day power requirements of our network infrastructure. If commercial power is lost, we have implemented backup power systems for all of the critical equipment and infrastructure in our wireless network. This is accomplished by installing large banks of backup batteries in our MSCs and Data Centers, and these are supported by permanent backup generators. We have arrangements with our fuel suppliers to refill our fuel tanks as needed, allowing our systems to operate until commercial power is restored. The cell sites are also equipped with batteries, and most sites also have permanent generators which turn-on automatically if commercial power is lost. The company also owns a large supply of portable generators that can be deployed to provide emergency power during extended power outages to those cell sites without permanent generators. Our MSC, Data Center, and cell site generators are tested regularly to ensure that they are functioning properly. Both the batteries and generators are regularly put through rigorous load tests to ensure that they can support the needs of the network in the event of a commercial power disruption. Circuit diversity strategy for the wireless network Our wireless network comprises numerous components that are connected using a mixture of fiber optic and high bandwidth telecommunication circuits. We support many of our critical network locations with diverse circuits, network technologies, and alternate local telecom carriers. The impact of a severed fiber optic cable or a faulty data circuit is minimized by this diversity in our telecommunications connectivity. Information Technology – Disaster Recovery Planning The Information Technology (IT) team for Verizon Wireless manages the technology that supports internal business functions. For example this technology helps internal users respond to customer needs, streamline internal and external communications, and automate many of our high volume activities. Many of these technologies are integral to our daily operations. Our IT Disaster Recovery team focuses its efforts on mission critical applications and systems, many of which support customer transactions. System engineers for these applications and their supporting technologies emphasize redundancy, geographic diversity, and heightened security to safeguard these systems from an unexpected interruption or disaster. Data Center Strategy Mission critical applications are maintained in a secure data center environment. Our major data centers are protected by automatic fire detection and suppression systems, and by physical security systems and alarms. The data centers have strictly limited access to prevent entry by unauthorized Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 90 of 67 Attachment A: Statement of Work Mobile Communication Services personnel. Only a small number of authorized employees are permitted to access these data centers, and the buildings are monitored by security guards and camera systems to provide a high level of protection to the systems and services located there. All data centers are backed up by both battery and permanent generator systems which are designed to support the data center for extended timeframes in the event commercial power is disrupted. These systems are tested regularly to ensure that they will provide power when needed. Data Backup Strategy In each of the Data Centers that house mission critical applications, a significant amount of resources are put into our data back-up and restoration capabilities. Ensuring the availability and security of critical historic data is part of daily operations, and our back-up procedures include internal and off-site rotation of electronic files. Recovery Plans and Tests The IT Disaster Recovery team develops tests and maintains disaster recovery plans for mission critical applications in the data centers. Exercises are scheduled at least annually to confirm that the applications can be restored properly, that all interfaces are accessible, and timeframes are met. Surprise simulation drills are also conducted to enhance the preparedness of the recovery teams. Customer Service – Answering the call for operational resilience Providing industry leading customer service is an important way for us to understand our customer’s expectations, assist with questions, and ensure satisfaction with the services we provide. We continue to invest in our ability to provide excellent customer service, whether the customer contacts us during routine operations or in the midst of a hurricane. Our customer service operations are designed to be resilient. The contact centers are equipped to adapt to changes in customer call volumes, call types, or other circumstances so that they meet service quality targets. Customers are also provided with many different ways to interact with us. For example, customers can gather information about their accounts using our website and other self-service tools if these are most convenient for them. Call routing between multiple locations Our customer service team operates multiple contact centers located across the United States. Our teams can redirect calls between these locations to provide the best service possible and to optimize the skills of our personnel. This operational strategy is a valuable asset during times of crisis, since it helps minimize the customer impact from a disaster that may affect one location. For example, if one contact center needs to close due to a threatening major storm in the area, that center can redirect its calls to an alternate center in an unaffected part of the country. Our national operations infrastructure is a benefit for our customers since it limits the likelihood that any one event will cause a significant impact to our customer service operations. Contact center infrastructure We pay particular attention to the design of our contact centers, not only to make them a safe and enjoyable workplace for our employees, but also to minimize the risk of a disruption. These efforts include special security access to the building, including security guards, camera systems, and lighting systems. The communications equipment is maintained in a secure and environmentally controlled computer room, which is supported by both backup batteries and generator power. Recovery Plans and Tests Our customer care teams work closely to monitor service levels, and the need to redirect calls to an alternate contact center. We have documented many of these routing patterns in our recovery plans to Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 91 of 67 Attachment A: Statement of Work Mobile Communication Services streamline our ability to activate the technology in the event of an interruption, and to send calls to the teams that are best equipped to help the customer. Describe the corporate commitment to providing DMS the necessary Customer Support Team staffing (resources) for escalations to address real-time public safety network problems and public safety Customer and End-user issues. Verizon Response Protecting the public and our nation takes deep commitment, endless preparation and tireless service. First responders need a network provider that understands the challenges they face and works as tirelessly as they do to help solve problems and create safer communities. Verizon has been supporting first responders for over 28 years. We’re committed to helping public safety organizations execute their missions safely. As described above, our support teams are committed to helping keep your agency ready for whatever problems stand in your way, offering: 24/7 customer support • Local account teams provide dedicated account and technical support built on long-standing customer relationships • Special support teams are deployed specifically to serve the needs of large public safety agencies Support before disaster strikes • Preparation is the cornerstone of our commitment to first responders • We never stop preparing our network and support teams to help your agency whenever you • need us Support after disaster strikes • Our dedicated Verizon Response Team (VRT) helps keep first responders ready to protect their communities during disasters • Our business continuity teams help restore the network to your community after a disaster • In 2019, the VRT had 405 emergency deployments and loaned 5,318 devices to enable business continuity and disaster recovery • In 2020, our VRT had over 2000 engagements, over 1200 deployments and we loaned over 5400 devices.; As of February 9, 2021, the VRT has had 83 deployments and loaned 607 devices to enable business continuity and disaster recovery. Describe the corporate commitment to providing DMS the information it requires for notifications on significant public safety performance impacts. Verizon Response Responding to emergencies, disasters and incidents requires your best coordination and communication. The last thing you should be worrying about is your choice of network. You need to focus on your mission, not your connectivity. You need to know that your network will be reliable, today and tomorrow. As described above, Verizon’s Network Event Notification Program provides DMC with timely notification of events that may impact public safety performance. Describe the use of an escalation procedure related to real-time public safety network problems and public safety Customer and End-user issues. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 92 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon Response As described above public safety Customers and End-users can contact Verizon’s dedicated help-desk for troubleshooting real-time public safety network problems and other issues. Verizon is committed to ensuring Customers and End-users have a clear path of escalation and have provided points of contact who can review and escalate public safety issues. Describe the Respondent’s dedicated customer service, including helpdesk support and ongoing LTE training offered to public safety entities for the integration of LTE into State public safety communications. Verizon Response Verizon’s dedicated customer service, including escalation path, and helpdesk support. Your Verizon account team can create a training program with your assistance and guidance. This training program could include on-site training at locations across the country, online training is also available by device/application on Verizon’s website, and webinars as needed to ensure your employees are comfortable with their new devices and services. On mutually agreed upon days and times, a Verizon account team member can be assigned to your organization’s location for additional support and training of your Corporate Subscribers at no additional charge. If equipment is delivered by a Verizon representative, the account team member can review the basic features of the device, as well as any service features you may be receiving. Alternatively, if equipment is shipped to your organization, your employees always have the ability to contact their account team member in order to receive additional information on any features or services. Your employees can learn about device hardware, software applications, email setup and Smartphone maintenance on their own schedule through our Online Learning Center sessions. There are recorded and/or live sessions available presented via Adobe Connect software In addition to an ongoing training program, Verizon’s Account Team will keep DMS abreast of developments made possible through technological advancements as they become commercially available for the integration of LTE into State public safety communications. Submit a defined list of eligible users that are public service entities, and describe how the Respondent will restrict access to their public safety service plans. Verizon Response Verizon identifies eligible public safety users by their NAICS Code. Eligible Public Safety NAICS Codes are listed below. Only entities that fall under these classification codes will be allowed to activate devices on a Verizon public safety plan or service. Verizon further separates these entities that qualify for public safety plans or services by placing these entities in a public safety root profile. Entities not in a public safety profile cannot activate public safety services without an approved exemption from the Verizon State and Local contracts team. In addition entities not in a public safety root profile will not have the ability to see public safety plans or services in our online portals. Eligible Public Safety NAICS Codes 485111 Mixed Mode Transit Systems (Rail &Buses) 922190 Other Justice, Public Order, and Safety Activities Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 93 of 67 Attachment A: Statement of Work Mobile Communication Services 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing, and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric, Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices Describe the Respondent’s geographic coverage, both current coverage as of the time of Response, and also planned coverage during the term of the Contract. This should be accompanied by: a. Detailed coverage maps i. Provide detailed in-network voice, high speed (third generation -3G & fourth generation -4G, next generation such as 5G) and low speed (second generation -2G) data coverage maps for Florida (covered directly or through identified roaming agreements partnership). Verizon Response Our online Coverage Locator tool depicts our wireless coverage area on a national map and enables you to zoom into any local area by entering that area’s ZIP Code or the city and state information. The maps rendered show approximations, based on our internal data, of where coverage for various services is available. Our online domestic Coverage Locator tool can be accessed on Verizon’s website. A coverage map has been provided below for your review and consideration. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 94 of 67 Attachment A: Statement of Work Mobile Communication Services ii. Provide a service area coverage map for Push-to-Talk (PTT). In addition, PTT protocols in use are to be identified. If some areas of the State have newer, higher performance or more capable PTT, those areas should be identified. If multiple types of PTT are supported, identify the technology and areas covered. Verizon Response Verizon’s PTT and Mission critical PTT solutions use Verizon’s award winning 4G LTE network to deliver seamless communications between PTT Responder users and it is available everywhere Verizon 4G LTE coverage is available. A detailed coverage map has been provided as a response to the above requirement which reflects Verizon’s coverage in the State of Florida. Describe how Mission critical Push-to-Talk (PTT) devices and services shall meet the “mission critical” definition as defined by the National Public Safety Telecommunications Council (NPSTC), as described SOW section 4.8, “ Mission critical Push-to-Talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the Contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department.” Verizon Response Verizon’s Mission critical PTT solutions are based on the MCPTT 3rd Generation Partnership Project (3GPP) standards compliant application designed to support public safety users’ communication Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 95 of 67 Attachment A: Statement of Work Mobile Communication Services needs.3 3 It delivers Land Mobile Radio (LMR)-like functionality using Push to Talk services over LTE and new advanced functionality such as video and data services intended to enhance the experience and capability of public safety users to manage emergency situations beyond simple push-to-talk communications. Push to Talk Responder provides seamless communications between PTT Responder users and traditional public safety Land Mobile Radio (“LMR”) networks via interoperability. By implementing a LMR Gateway as part of the overall Push to Talk Responder solution, mobile device users are able to communicate securely with devices on your agency’s private LMR network. Describe the Respondent’s approach to ensuring quality of service, priority and preemption as indicated in the 3GPP standards; the level of priority given to public safety entities and the methodology behind administering the level of priority; and the Respondent’s approach to ensuring public safety service plans and devices meet the public safety standards as described SOW section 4.4, “Public safety service plans and devices shall be in compliance with 3rd Generation Partnership Project Technical Specification 33.180. The Contractor’s public safety service plans and devices must perform to the most recent version of the standards described in TL-9000 Quality Management, ISO 9001, ATIS-100009 Overview of Standards in Support of Emergency Telecommunications Service, ITU-T Y.1271 framework on network requirements and capabilities to support emergency telecommunications over evolving circuit-switched and packet-switched networks.” Verizon Response Verizon’s public safety solutions are network integrated solutions with dedicated QoS Class Identifier (QCI) as required by the 3rd Generation Partnership Project (3GPP) standards to ensure voice and data are allocated the appropriate Quality of Service on the Verizon LTE network, combined with other advanced LTE network features such as Priority and Preemption, they provide priority on-demand communications to Public Safety users in times of network congestion. Mobile Broadband Priority allows customers to connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Describe the local control portal, as described in SOW section 4.3. Verizon Response Verizon’s Local Network Command is a tool that provides on-demand local control of pre-selected users’ network quality of service on a temporary basis. Local Network Command provides qualified agencies the capability to pre-select users to be temporarily uplifted on-demand during an incident. Local Network Command users get a temporary uplift of their QoS for data service for the duration of the incident. This uplift increases the priority treatment of data sessions through the Verizon network. The tool also provides the location of those users uplifted in a map for the duration of the incident. Once an agency has been approved to get the service, the agency needs to pre-select the users that will be up-lifted at the time of an incident and create authorized users to access the Local Network 3 Clarification. Established cellular industry and performance standards serve as the foundation for our engineering, design, operation and quality assurance programs. Verizon confirms that we are continually working to adhere and perform to 3GPP standards at all times. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 96 of 67 Attachment A: Statement of Work Mobile Communication Services Command Portal to be designated as Incident Commanders. Incident Commanders are authorized users that have access to the Local Network Command tool and have the capability to create and close incidents on the Local Network Command portal. In order to up-lift end-users service at the time of the incident, the incident commander must create an incident using the Local Network Command (LNC) tool and select the LNC enabled lines that will be up-lifted. Incident Commanders can select individual lines or a pre-defined group to be uplifted. Once a user profile is uplifted, the user profile will temporarily get an updated Quality of Service (QoS) for data traffic on the Verizon network for the duration of the incident. After the incident has been completed or the time allotted for the incident has expired, all the participant end-user profiles will be set back to their original default profile. 5. Business Operations All services can be direct ordered by the Customers via email, phone call, or the Contractor’s MCS portal. The Contractor shall also accept orders through CSAB and MFMP. Billing may be through CSAB or direct billed to the Customer. DMS shall make the final determination on which services are ordered and / or billed through CSAB, MFMP, direct ordered, or direct billed. This subsection is applicable to DMS-billed services, unless otherwise stated. 5.1 General Description of the SUNCOM Business Model In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for Customers. The CSAB system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor is required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available MCS offerings. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. For DMS-billed MCS accounts, the Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example, comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. 5.2 Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven (7) Business-to-Business (B2B) transactions between DMS and Contractor, as depicted on the next page: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 97 of 67 Attachment A: Statement of Work Mobile Communication Services REMAINDER OF PAGE INTENTIONALLY LEFT BLANK Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 98 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 99 of 67 Attachment A: Statement of Work Mobile Communication Services 5.3 Communications Service Authorization and Billing – Official Record CSAB is the authoritative source of all data. The CSAB system is the official record of the inventory and costs of SUNCOM services, including MCS. If the Contractor claims any inaccuracies in CSAB data, the data will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not enable or ask DMS or Customers to input ordering and/or invoicing data into CSAB on behalf of the Contractor. 5.4 Communications Service Authorization and Billing - Interface with Contractor The Contractor may use Application Programming Interfaces (APIs) to implement transactions between CSAB and the Contractor. DMS will test and approve the interface prior to Contractor accepting orders for services and devices. The DMS preferred method is API; however, this is not mandatory. The following requirements apply with regard to the Contractor’s APIs with CSAB: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. 2. When data is sent from CSAB, the Contractor’s API must send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor’s responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. 6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. 5.4.1 Batch Routines The second method the Contractor may utilize to implement transactions with CSAB is through batch routines, which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. 5.4.2 Manual Review and Data Entry by Contractor Staff The third method the Contractor may utilize to implement transactions within CSAB is by manual review and data entry. The Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled, rather than use B2B-3 and B2B-4 transactions. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 100 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall only use manual review and data entry as a method of last resort. The Contractor shall not use manual review and data entry for invoicing substantiation (B2B-6). 5.5 Communications Service Authorization and Billing Service Catalog MCS services and devices must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. The Contractor shall use the following three (3) types of charges for the MCS services in the CSAB Service Catalog: 1. One-time charge: a single payment for a service or item (e.g., hardware installation). 2. Monthly charge: monthly fixed and recurring charge 3. Metered charge: incremental charge based strictly on usage of the service (e.g., data overage charges). The Contractor shall comply with the requirements of Chapter 60FF-2, F.A.C., in its use of CSAB. 5.6 Taxes and Government Sanctioned Fees The Department and Customers do not pay State or federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Government-sanctioned surcharges and fees, if the Customer is not exempt, must be collected by the Contractor and may be payable by the State. A description of any new or modified government-sanctioned surcharge or fee must be provided to DMS for review and approval. If approved, the Contractor can then submit a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the CSAB Service Catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the following additional requirements: 1. The catalog item must be tagged as a government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the surcharge or fee. 3. The Contractor must provide the DMS Contract Manager with information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS Product Manager will approve the Contractor request if the update to the CSAB Service Catalog is in accord with the amendment. 4. The surcharge or fee must be billed at the inventory ID level and not billed as a lump sum. 5. The Contractor must give DMS advance notification of anticipated surcharge or fee changes with the DMS-approved effective date the charges will be incurred and the amount/percentage. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 101 of 67 Attachment A: Statement of Work Mobile Communication Services Non-government sanctioned surcharges and fees, such as activation fees and termination fees, are not chargeable under this Contract. 5.7 User Access Privileges for the Contractor The Contractor’s user CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and closeout orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate CSAB user access privileges of any Contractor staff without cause or notice. 5.8 Work Orders Customer work orders are sent to the Contractor as B2B-3 transactions. The Contractor can log- in to CSAB as prompted by a CSAB email to see submitted orders. The Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one (1) or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out.” 2. Work Order ID – is associated with each item request within an order that can be fulfilled separately from the rest of the order and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature, or hardware from the CSAB Service Catalog that was requested in the work order. 4. Service Installation ID – identifies the service account resulting from order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g., circuit ID, phone number, hardware serial number, etc.). The Contractor is required to provide all of the required fulfillment data in CSAB. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 102 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall not charge the Department for any orders from which key fields data, installation dates, or disconnect dates are missing or incorrect. The effective bill date cannot be more than forty-five (45) days from the date the order is closed. Some orders will include configuration data, including IP addresses, to enable establishing closed user groups on MFN. 5.9 Inventory Every order, and many other actions related to MCS services, is permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges; i.e., if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, location, cost, any associated comments, etc. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. The Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. 5.10 Invoicing Requirements The Contractor will invoice DMS for all fulfilled orders based on a calendar month with invoices and electronic details submitted to DMS. Attachment C, SLA-F1. Invoices to DMS will consist of: 1) invoices for payment on an unchangeable format (e.g., paper) that reflect the total wholesale charges for the month (referred to herein as a, “handbill”), and 2) electronic detail files that substantiate all billable services. The total of substantiated detail charges must match the payment requests on each of the handbills. All credits due must be reflected on the invoice within two (2) billing cycles after the credit has been determined. Attachment C, SLA-F2. Both the handbill and electronic files for the CSAB portion must be received no later than the 10th calendar day of each month, unless otherwise agreed with DMS in writing. 5.11 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with the CSAB Inventory ID necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active service periods, and incremental activities. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 103 of 67 Attachment A: Statement of Work Mobile Communication Services All charges must be attributable to distinct identifiers for the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include usage for each billing period (start and end). The file must be provided to DMS using a mutually agreed-upon, secured delivery method, and mutually agreed-upon format. 5.12 Audit of Contractor Invoices DMS will audit invoices to validate all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but: a) is complete (i.e., contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the handbill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time, this is a manual process. At any time during the Contract term, this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within two (2) billing cycles from receipt of dispute. If Contractor has not resolved audit exceptions within two (2) billing cycles, the charges will be adjusted as determined by DMS. 5.13 Mandatory Interface with the Contractor All work orders will be submitted to the Contractor via CSAB or similar system as deployed by DMS. Direct billed Customers will interface solely with the Contractor. 5.14 Properly Authorized Work Orders No WDS will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through CSAB. Direct billed Customers will interface solely with the Contractor. 5.15 General Billing Requirements The Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices and all qualifiers that are applied to unit prices in order to create an unambiguous database of WDS billable line items. A specific billing code shall have only one (1) unit amount. 5.16 Billing Start The Contractor shall meet the following criteria to complete billing starts: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 104 of 67 Attachment A: Statement of Work Mobile Communication Services 1. All bills should commence on the 1st and run through the end of the month based on the completion date, unless otherwise agreed by DMS in writing. Fractional charges are based on the effective bill date. 2. The Contractor cannot retroactively bill for services received before the, the start date of a Purchase Order in MFMP, or is otherwise ordered by the Customer. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. 6. Direct Ordering and Billing This section is applicable to WVS and certain approved WDS items. The Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM Customers in instances where a vendor or SUNCOM Contractor submitted an invoice directly to a SUNCOM Customer. The Contractor will accept orders from Customers for all WVS devices, rate plans, and services through MFMP. All direct-billing will be done in accordance with Rule 60FF-2.007, F.A.C. The Contractor will cooperate with the Department and MFMP (and any authorized agent or successor entity to MFMP) to deliver direct-billed WVS devices, rate plans, and services. The Contractor will work in cooperation with the MFMP vendor. All items available for purchase by any Customer that are listed on the most recent DMS-approved EUPL will be exhibited on the MFMP website as a catalog for Customers. The MFMP catalog shall be updated by the Contractor within one (1) Business Day of any updated EUPLs being posted on the Department’s website. By acceptance of an MFMP purchase order, the Contractor agrees to all MFMP terms and conditions. 6.1 Services and Devices Sold to Direct-Billed Customers The Contractor will not make any service or device available to any Customer that has not been approved by DMS. If a new service or device is approved, the Department will add the service or device to the EUPL and provide a SUNCOM price for the Contractor to market to Customers. The Contractor shall not display or represent any other prices to Customers. 6.2 Cost Recovery Rate The Contractor will charge Customers the established rates, plus the SUNCOM Cost Recovery Rate (CRR). The CRR will be included on all monthly-recurring Contractor’s charges and invoices. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 105 of 67 Attachment A: Statement of Work Mobile Communication Services The Department will be responsible for providing notification regarding the CRR to Customers. The Department will provide: i) notification on the MFMP website Punchout catalog, and ii) notification in a mutually agreeable format for OEUs not currently ordering through the MFMP website Punchout catalog. The Contractor shall provide the Department with the CRR on all services sold to Customers that are direct-billed. The CRR will be assessed on the monthly recurring charges after all discounts, adjustments, and credits are taken into account. Additional charges, including but not limited to devices, taxes, surcharges, or regulatory fees, will not be included in the assessment of the CRR. The Department may modify the CRR through a written amendment to the Contract with ninety (90) days prior written notice to the Contractor. If mutually agreed upon, modifications to the CRR may take effect earlier than the ninety (90) days. The CRR will be the same for all Contractors providing MCS. In the event that the Department authorizes a Contractor to collect a lower CRR than on this Contract, the Department will incorporate the lower CRR into this Contract via amendment. The Contractor shall have sixty (60) calendar days after the amendment effective date to charge the CRR on the direct-billed invoices. The Contractor will remit all funds collected pursuant to the CRR to the Department in the form of a quarterly check. The check will be accompanied with a complete Direct-Billed Quarterly Report. The check will be sent no more than forty-five (45) days after the end of the calendar quarter to cover the cost recovery amounts collected for the previous quarter. Attachment C, SLA-G1. Fees collected for the CRR will be thirty (30) days in arrears after the billing month in which the charges are invoiced on the direct-billed invoice. The Contractor will be required to remit funds associated with this requirement only when payment has been collected from the Customers that are direct-billed under this Contract. 6.3 Contract Association on Direct-Billed Accounts All direct-billed accounts established with Customers will include a corporate identifier for this Contract assigned by the Contractor in the billing system. 6.4 Monthly Reporting of Direct-Billed Accounts The Contractor will provide reporting and auditing in accordance with Rule 60FF-2.005, F.A.C. Additionally, the Contractor will provide the Department with an accurate Direct-Billed Monthly Report in an Excel format via e-mail of all direct-billed accounts including, but not limited to: the Customer’s billing account name, Customer corporate identifier, number of active lines, total amount of charges, and billing month. Attachment C, SLA-G2. This report will substantiate quarterly payments remitted to the Department. In the event a discrepancy is cited, the Contractor will have thirty (30) days from the date of bill close to provide the Department with the data necessary to reconcile the discrepancy. In the event the Contractor cannot substantiate the cited Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 106 of 67 Attachment A: Statement of Work Mobile Communication Services discrepancy, the Contractor will be responsible for payment of the disputed amount within thirty (30) days. Online reporting and auditing via the Contractor’s portal may be appropriate, if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. The format of the report is subject to DMS final approval. 6.5 Quarterly Reporting of Direct-Billed Accounts On a quarterly basis, the Contractor will provide the Department a Direct-Billed Quarterly Report that aggregates utilization monthly reporting. Attachment C, SLA-G3. The report requirements are as follows: 1. The report must be in an Excel format sent via e-mail of all direct-billed accounts, which will include the Customers’ aggregate utilization (minutes, data, and text) and billed amount by device type and billing month. 2. The report must contain information sufficient for the Department to independently verify and validate by Customer the utilization and billed amount by device type and billed amount and the cost recovery due to the Department. 3. The aggregate utilization reporting will not identify CPNI, such as but not limited to account names, subscriber number, or End-user level information for direct-billed Customers. 4. Online reporting and auditing via the Contractor’s portal may be appropriate if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. 5. The format of the report is subject to DMS final approval. 6.6 Customers Liability Direct-billed Customers are solely liable for any performance, duties, payments, and responsibilities generated by their use of this Contract, fiscal or otherwise. As stated in Rule 60FF- 2.007(3), F.A.C., “the Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM [Customers] in instances where a vendor or SUNCOM Provider submitted an invoice directly to SUNCOM [Customers].” No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 107 of 67 Attachment A: Statement of Work Mobile Communication Services Attachment A Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 108 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon’s Experience Reply Verizon Wireless (“Verizon”) has the most reliable network utilized by public safety across the country. Our premier network is available in more than 500 markets and covers about 98% of the United States population with 2.4 million square miles of 4G long term evolution (“LTE”) network coverage and capacity. Over our advanced 100% fiber optic network, we provide Voice over LTE Wireless Priority Services, enhanced private network traffic management, and Push-To-Talk Plus with Land Mobile Radio interoperability. In sum, we deliver the best in class LTE network for public safety today. Verizon has many years of experience providing wireless communication services to public sector clients within the State of Florida. Additionally, we have provided point of contact information for agencies that have agreed to act as references for our wireless services. These agencies will determine what information they will share with you when contacted by the State. We estimate our market share for 2019 to be 37.8% of the U.S. wireless retail subscriber base [includes postpaid and prepaid subscribers; calculation based on top four carrier-reported numbers]. At the end of the third quarter of 2020, the total number of the population covered within our licensed U.S. territories was 329.1 million. Our 4G LTE network is available to more than 99 percent of the U.S. population and covers 326.1 million people over more than 2.6 million square miles. For additional information, please see the attached coverage map(s) in Section # or visit www.verizon.com/coverage-map It is important to look at coverage in terms of network reliability and the number of people who have wireless coverage within a given geographical area rather than the number of cell sites. Because of the improved spectral efficiency of the Orthogonal Frequency Division Multiple Access (OFDMA) technology used in 4G LTE network, we can serve a large population within a geographical area with higher voice quality and data speeds with a reduced number of resources. Our choice of the 700 MHz frequency as the basis of our 4G LTE network results in a longer range from the base station. The superior characteristics of the 700 MHz frequency range coupled with the use of MIMO (Multiple Input/Multiple Output) antennae will maximize the use of our existing network infrastructure while delivering high-speed, feature-rich services to our customers. Customized Approach Our robust network partner eco-system allows us to provide the right solution for the unique challenges that our first responders encounter daily. Today, we are solving first responder challenges: situational awareness, intelligent tracking and transport, energy management and community engagement. Our approach is performance based to achieve the best possible solution while ensuring that our government customers have the network, features, functionality, and reliability that they deserve. The current industry available technological options would be available to the State of Florida (“the State”). It is important to note that Verizon is committed to providing the services that Florida requires now and into the future. We believe in competition, thereby allowing industry and the marketplace to help establish the solution that can meet the objectives of the State including a technological architecture that would be cost effective, reliable, secure, and delivers the coverage and capacity needed by the State’s users. Please also refer to Verizon’s Public Safety FAQs included with this response for additional information. We understand your concerns over cost, network reliability, security, coverage, and expertise in supporting Florida wireless mobile telecommunication services. Verizon Wireless has years of experience designing, implementing, and operating a wireless network in Florida and across the US. In a marketplace where some of our competitors ask customers to compromise on network quality, we, at Verizon, are united in our belief that “better matters” and confident of the unique role we play in delivering all the benefits of the digital world to our customers. Our wireless devices, services and solutions easily integrate into existing IT environments, enabling organizations to use many of the applications and technologies they already have in place. Combining our solutions with existing technologies gives your end-users access to the applications they use the most, – enabling them to remain productive and efficient whether in the office or on the go. By combining a variety of devices, wireless access options and applications, Verizon can build wireless solutions to help public safety run more smoothly and efficiently. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 109 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon’s Public Safety Core Verizon has built and operates its own Public Safety core dedicated to public safety communications. The network core manages and directs all communications functions, like network access and call routing. The dedicated public safety core operates separately from our commercial core and provides first responders with access to the company’s 2.4 million square mile 4G LTE network. We make priority access and preemption services available to public safety when necessary and at no charge. In addition, we have invested in new mission-critical 4G LTE voice communications to complement existing services such as Push-to-Talk Plus (“PTT Plus”). PTT Plus already includes interoperability with existing Land Mobile Radio networks. Our Commitment to Quality Our commitment to quality is evident in our ongoing investment in the expansion and enhancement of our network. We have invested more than $122 billion nationwide since 2000 to build and enhance our wireless network, and consistently earn top rankings from independent consumer reporting and testing institutions for network quality and performance. We strive to operate our wireless network at optimal performance levels so that we can continue our record of providing the most reliable nationwide wireless network. We continually test and evaluate network performance, and when service anomalies are detected, we take immediate steps to resolve or remediate the situation. Our maintenance organization staff members are distributed in centers across the country and have areas of expertise and responsibility, such as microwave, switch, cellular radio, power. They are also cross-trained to handle a wide variety of system maintenance issues - all in an effort to maintain service reliability. Our success in these efforts is evidenced by the fact that fewer than 2 percent of the calls placed on our wireless network are dropped or fail to initially connect - even during the busiest hours of the day - as well as by our continual subscriber growth. Network Performance Recognizing that reliable wireless service is critical to your business, Verizon has established extensive preventive maintenance measures, network monitoring and system backup capabilities. These measures, coupled with our internal performance processes, enable us to provide our customers with levels of wireless service reliability that distinguish us from other national wireless carriers. Two common service metrics used by the wireless industry to measure network performance are accessibility (ineffective attempts (IA) for voice calls or setup failures for data sessions) and retainability (lost calls [LC] for voice and dropped connections for data). Accessibility measures when a subscriber attempts to place a call or establish a data session and fails, and retainability measures calls or data sessions that are in progress but communication is interrupted by no overt act of the subscriber. While the industry uses these measures broadly to index call quality, we use one of the most stringent methods of applying these measurements. All reasons excluding landline network congestion are considered in arriving at the percentage figure that measures our wireless IAs. We have experienced great long-term success in attaining the goal of keeping the aggregate percentage of accessibility or retainability failures below two percent across all of our markets. While our competitors may report percentages that are similar to ours, the methods of measurement by which they arrive at this network performance result may vary from the stringent methods we apply. When measured on a monthly average across the entire Verizon-owned and -operated network, our wireless network service level goals are: ● Cell availability (total Verizon wireless network): — Cell availability is greater than or equal to 99.9% every month of calendar year ● Data: — Dropped connections (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average — Setup failures (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average ● Voice: — Lost calls (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average — Ineffective attempts (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average Independent third party engineers conduct approximately eight million tests annually of our network, along with Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 110 of 67 Attachment A: Statement of Work Mobile Communication Services other national wireless carriers' networks, while traveling almost 500,000 miles across all 50 states and the top 125 urban markets. The tests are a combination of voice, data and text in order to mimic real world users’ experience. Each test is analyzed as for the ability to access the network and complete the given task. For voice calls, they are classified as either a successful call, an ineffective attempt (a call that is blocked) or a lost call (a call that connects, but drops). Data testing includes large file downloads, uploads and smaller file downloads. The results are then published and analyzed by Verizon engineers to analyze all failures. Voice network reliability test results have consistently shown that the number of ineffective attempts for our national network, in major metropolitan centers and some remote areas, is lower than for any other national carrier. Test results also indicate that voice calls that connect on our network are more likely to stay connected for the duration of the call. Similarly, the data network reliability test results establish that we have the nation's most reliable wireless 4G LTE network, successfully setting up a higher percentage of data sessions than any other national carrier, and successfully completing a higher percentage of tasks during those sessions. In addition to the strenuous third party drive collection, Verizon also leverages many other data sets to ensure that the network continues to perform at the highest level. This includes additional third party information as well as internal Network KPIs that are constantly monitoring the performance of the network. Business Continuity Verizon has taken many steps to prevent outages from affecting our wireless customers. Our emergency response capabilities have been tested and proven during many difficult situations including wildfires, tornadoes, flooding and hurricanes. Our Network Our reliable network is a combination of strong technology and capable employees. Network operations teams across the country conduct exercises each year to confirm team members have access to contacts, systems, tools, and suppliers to resolve the impact if any disruption occurs. These teams are empowered to identify and implement ways to make our network stronger, more efficient, and available for our customers when they need it, even during natural disasters. Thanks to these efforts and ongoing preparations and investments, our network has stayed strong – even through the natural disasters of past years – while other communication networks often were adversely impacted or failed. We provide voice and data service through a sophisticated wireless network consisting of dozens of switching systems and thousands of base stations throughout our cellular footprint. Many critical network systems are located in geographically diverse locations. The most critical systems provide un-interrupted service to customers, even if one location is damaged. These systems are designed to automatically fail-over to an alternate location with minimal, if any, impact to customers. These systems are tested at least annually as part of the Business Continuity/Disaster Recovery program, and in many cases are tested more frequently to maintain reliable service. Many critical circuits in our network infrastructure are provisioned with special priority. This is intended to ensure that in the event of a disruption, these circuits are repaired as quickly as possible. The costs for this service are just one part of our significant ongoing investment in network reliability. Mobile Switching Center (MSC) The loss of a MSC is one of the most serious of possible scenarios. Each MSC is protected by automatic power backup systems, by automatic fire-suppression systems, and by physical security systems and alarms. In each MSC, network operations personnel routinely backup system data for the switch itself and the peripheral systems. Automated backup routines are supplemented with scheduled manual backup routines and off-site storage of critical data. Cell Site We have thousands of cell sites across our nationwide network to provide the desired level of service, both in terms of capacity and quality of service. We continue to increase the density of our cell sites, often through small-cell locations, which can provide overlapping coverage and reduce impact to our customers if an individual cell site is damaged or disrupted. Despite the large number of sites, we still take the loss of a single cell site seriously. Cell sites are protected by automatic fire detection systems, by physical security systems and alarms, and most have automatic power backup systems, including batteries and generators. Through arrangements with our suppliers, any major components of a cell site, up to and including the building and tower, become an immediate priority restoration effort on the part of both Verizon and our suppliers. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 111 of 67 Attachment A: Statement of Work Mobile Communication Services Service Protection and Restoration Strategies Service protection and restoration strategies are an integral part of our wireless network management. MSCs, Network Data Centers, and cell sites are automatically and continuously monitored for numerous factors, from call processing to room temperature. All MSCs and cell sites have battery backup and most cell sites have permanent generators. We also maintain and utilize a fleet of dozens of Cell on Wheels (COWs) and Cell on Light Trucks (COLTs), and Generator on a Trailer (GOATs) that can be rolled into hard-hit locations or areas that need extra network capacity. In addition, we also maintain towers on wheels and portable generators. We have implemented Telecommunication Service Priority (TSP) capabilities on critical backhaul circuits, which provide priority service restoration if a circuit is disrupted. Monitoring and Alarm Systems We have two geographically diverse Network Operations Centers (NOCs) that monitor all facilities, cell sites and switches across our nationwide network. These NOCs are staffed 24x7 with experienced personnel who work closely with the regional field operations teams and with suppliers to coordinate and expedite the restoration of service in the event of outages. We have set up alarms for critical components at the cell sites and the MSCs. These send prioritized alarms and detailed data to the MSCs and NOCs. The detail includes identification of any malfunctioning module and the component responsible. Alarms are coded with varying degrees of priority, so that minor problems do not obscure critical problems from a technician's attention. The code also helps the technician determine how quickly the problem must be addressed. Response Time In the event of an alarm or other failure indicator, our personnel will be dispatched to the cell site, MSC, or Data Center with a standard set of spare parts and repair equipment, in addition to other parts and equipment that are indicated by the nature of the alarm and failure. Maintenance personnel provide ongoing support for our equipment and facilities to minimize the possibility of disruptions and to verify proper performance. We work closely with our suppliers to see that we have access to their engineering personnel and replacement equipment when required. We also have the ability to dynamically reroute traffic over our backbone network to address switch, microwave, interconnection problems, or capacity issues. Respondents Experience While Verizon Wireless is truly a 21st century company, the mergers that formed Verizon were many years in the making, involving companies with roots that can be traced to the beginnings of the telecommunications industry in the late 19th century. Verizon Wireless has been in business since 2000; however, the companies that merged to form Verizon Wireless had been in business for an average of 15 years. Verizon Wireless has more than 120.3 million wireless retail connections (September 30, 2020). We provide wireless service to organizations of all sizes including small businesses, Fortune 500 corporations, including federal, state and local governments. We also have considerable experience providing service to entities with subscriber lines in excess of 10,000. Additionally, we have included point of contact information for entities that have agreed to act as references for our wireless services. These entities will determine what information they will share with you when contacted by DMS. Please refer to completed Form 6 - Business Experience included in this response. Software Support: Third Party Solutions We offer an array of mobile business solutions from our strategic technology partners (Third-Party Solution), giving organizations access to some of the industry’s most innovative products and services, with the added benefit of enabling customers to consolidate their mobility spend on a single bill. Enterprise Management Solutions IBM MaaS360 with Watson IBM MaaS360 with Watson is a trusted enterprise mobility management (EMM) solution that makes working in a mobile world simpler and more secure. It uses powerful mobile device management with comprehensive, integrated protection to enable applications, content, email and devices, without compromising the user experience, data security or privacy. IBM MaaS360 is the first EMM to integrate Machine-Based Learning/Artificial Intelligence into the EMM suites via Watson. IBM MaaS360 with Watson delivers insights and analytics to make it faster, easier and more effective to manage and secure endpoints, their apps, data and content. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 112 of 67 Attachment A: Statement of Work Mobile Communication Services MobileIron MobileIron provides Enterprise Mobility Management (EMM) security and solutions for Mobile Application Management (MAM), Mobile Content Management (MCM) and Mobile Device Management (MDM), meeting the needs of small, medium or large enterprise customers. MobileIron EMM: Security Management Solutions Asavie Moda Asavie Moda is a mobility service that optimizes employee productivity and gives businesses control and visibility to ensure a safe mobile internet experience. It is a network-based solution that enables businesses to manage security and productivity along with rich reporting insights on all their mobile devices. Lookout Mobile Endpoint Security Lookout Mobile Endpoint Security helps organizations prevent data loss and leakage via mobile devices by delivering advanced security and comprehensive policy-based protection against the spectrum of mobile risk. Lookout empowers your organization to adopt secure mobility across personal and corporate owned devices without compromising productivity, employee privacy or user experience. NetMotion Software NetMotion’s software solutions improve the performance, visibility and security of your mobile enterprise. NetMotion software gives your IT team the tools to monitor and dynamically make decisions using real-time data and analytics. NetMotion software has helpful management features Samsung Knox The Samsung Knox is a defense-grade security platform built into the latest mobile devices. This enterprise solution allows companies to secure, manage and customize their Samsung devices using one platform. It offers a cloud-based platform that enables users to remotely set corporate device policies and security measures, configure apps and user access, and activate/deactivate devices. Knox Workspace. Collaboration and Productivity Solutions BlueJeans The BlueJeans video collaboration platform helps you modernize today’s meetings to better meet the needs of today’s workforce. It gives employees video conferencing solutions that enable them to virtually meet and communicate at a moment’s notice with teammates, partners and customers. Moreover, BlueJeans’ Smart Meetings technology includes in-app intelligence to capture the most important discussion points, assign action items, and quickly replay meeting highlights to help bolster the effectiveness of each meeting. BlueJeans empowers fast and easy face-to-face communications, using video conferencing solutions to help bring people closer together for more effective collaboration. The platform combines high-quality audio, HD video and web-conferencing capabilities for cloud-based meetings or large interactive events. The BlueJeans video conferencing platform features a number of tools that help make it easier for workforces to communicate and collaborate virtually anywhere and anytime – simply, easily and securely. doForms doForms is a mobile data collection platform that provides a paperless solution for business customers. With easy form customization, doForms captures information such as GPS location, job dispatch and scheduling, mobile payment and inventory management with barcode scanning options. doForms has pre-built vertical-based solutions for healthcare, field services, transportation and retail. GoCanvas GoCanvas is a platform for creating and editing your own mobile app (forms) which enable users to capture information electronically on a smartphone, tablet or PC and send it to customers, colleagues or partners in seconds. GoCanvas facilitates the elimination of paper forms and increases productivity through mobile apps on just about any mobile device. GoCanvas App Store houses over 20,000 free mobile form templates including invoices, checklists, inspection apps, other common business documents and apps for specific verticals including Construction, Retail, Distribution, Healthcare and Professional Services. Businesses can customize existing applications or create their own. GoCanvas also enables you to generate high quality, professional PDF files to automatically send to your customers. Intrepid Networks Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 113 of 67 Attachment A: Statement of Work Mobile Communication Services Intrepid Networks’ integrated mobile platforms are designed for Law Enforcement, Emergency Management, EMS, Fire and Rescue teams, as well as any team requiring coordination between disparate team members. The Intrepid Response package provides the entire team with a real-time, easily accessible, common operational picture. Providing next-gen situational awareness is what makes Intrepid Network’s suite of products the ultimate resource for coordination beyond visual range while providing greater front-line intelligence. Intrepid’s situational awareness apps can also fit a number of private sector business critical security needs. For example, they can be used for event management and crowd control at major sporting events, dignitary visits or other events that have integrated response teams who need to know what’s happening at any given time. These teams also want to know where each team member is located and be able to share vital information as needed. Private and corporate security organizations can also benefit from similar requirements. Other private sector uses include infrastructure protection, where teams are assigned as security or emergency responders to protect important buildings and structures, such as hospitals, nuclear reactors and oil refineries. Verizon Mobile Device Management Verizon Mobile Device Management (MDM) is a Verizon-branded management portal that integrates Verizon differentiated services into a unified and intuitive customer experience. Verizon’s MDM solution features Enterprise Firmware Over the Air (FOTA) Management, Device Diagnostics for Verizon Wireless customers, Broadband Mobile Hotspot Management, and Unified Endpoint Management. Verizon’s Business and Government Customer Operations (BGCO) teams handle support for ordering licenses and billing. However, Verizon Wireless is not the licensor of the mobile business solution. Customers obtain any license directly from the applicable Third-Party Solution provider. Customer support for Third-Party Solutions may be obtained directly from the Third-Party Solution provider or by calling Verizon Wireless technical support. The BGCO provides basic Tier 1 support, which may include set up and how to use, before advising customers to contact the Third-Party Solution provider directly. BGCO support can be reached at 800-922-0204. If the BGCO determines that an inquiry is not one concerning Equipment or Wireless Service, BGCO support may transfer the service request to appropriate Third-Party Solution representatives. Device Support Device Training Your employees can learn about device hardware, software applications, email setup and Smartphone maintenance on their own schedule through our Online Learning Center sessions. There are recorded and/or live sessions available presented via Adobe Connect software. The Online Learning Center can be accessed at https://www.verizon.com/support/simulators/ . Device Warranty As part of the wireless device equipment package, your employee will receive the manufacturer’s equipment warranty, typically one year in length. Whether or not a new device is defective out of the box, your corporate-liable end users may return wireless equipment purchased from us for any reason within 30 days of the original date of purchase. 31 Days to 12 Months If a device is found to be defective more than 30 days but less than 12 months after the purchase date, and the malfunctioning device is still within the manufacturer’s warranty period, you may obtain a Certified Like-New Replacement device in exchange for the defective unit at no charge. The remaining unused term of the original manufacturer equipment warranty or a total of 90 calendar days, whichever is greater, will transfer to the exchanged unit. 13 Months to 23 Months If the defective device is beyond the manufacturer’s warranty period, we will offer a Certified Pre-Owned device for purchase. 24 Months or More If a device is found to be defective 24 months or more after the purchase date, and is not covered by an equipment protection program, unless otherwise provided in your agreement, your Government Subscribers will be eligible to upgrade at your discounted corporate equipment price at the end of a two-year agreement. Several equipment protection programs are available for an additional monthly fee. Staffing and Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 114 of 67 Attachment A: Statement of Work Mobile Communication Services Key Staff Positions As an incumbent service provider to the State, Verizon’s experienced account support team understands the State’s unique requirements and provides an experienced team (inclusive of local staff) to proactively meet its needs and address any issues or concerns which may arise. The following table describes the key staff qualifications of the support team for State of Florida: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 115 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 116 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 117 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon must retain discretion and control over assignment of account management, customer support or other such Verizon personnel. Our prospective employees are investigated and reviewed to determine whether they merit employment at the positions for which they applied. All such information remains confidential and shared with third parties only on a need to know basis. Our employees are covered by the Verizon Code of Conduct, which can be provided for your review upon request. At any time, you may provide feedback to us regarding the skills, qualifications and performance of any member of the account management team. We will make every effort to notify you of any changes in your account team. In the event of any change to any member of your account management team, we will work with the DMS towards achieving a smooth transition. Additional account support procedures are available in the event of personnel change. In addition, you can use escalation procedures as well as the cross-trained skills and experience of many account support personnel. We may review any recommendations from you, as allowed by law, that will assist us in placing a Client Partner or Account Manager with the appropriate skills to support your account initiatives. Although our goal is continuity of the Verizon account team, we cannot guarantee that changes in personnel and staffing assignments will not occur during the term of your contract. The structuring of the Business and Government Customer Operations organization enables all members of the Business and Government Customer Operations organization to be cross-trained on all accounts with the goal of each customer receiving the same comprehensive professional customer service. Account Team Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 118 of 67 Attachment A: Statement of Work Mobile Communication Services As an incumbent service provider to the State, Verizon provides an experienced account support team, inclusive of local staff to proactively address any issues or concerns which may arise. The Verizon Account Team Since 2004, Verizon has used a dedicated government sales and support model for all government sales in the state of Florida. The team is solely dedicated to state and local government and specifically trained in government contracting, ethics and compliance. This team provides local frontline sales and support to public safety, state, and local government as well as local EOC support during times of crisis. Today the team consists of over 40 employees living in Florida with a combined 240 years of experience supporting the State of Florida Department of Management Services Wireless Contracts with Verizon. Account Manager: Tom Madden, Government Client Partner, Public Sector, Verizon Business Group, As an incumbent Service Provider to the State Verizon’s proposed Account Manager, Tom Madden, has served in this required key staff position and is well versed in DMS’ requirements. Tom’s credentials and 25 years experience meet or exceed all of DMS’ requisite qualifications. Upon contract award, Tom will continue to fulfil the role of DMS’ primary point of contact and full-time Account Manager for all MCS services provided under the resulting new Contract The Account Manager for DMS under the State contract will serve as senior manager and primary contact, with responsibility for all day-to-day MCS issues, and the coordination and resolution of all MCS activities. These duties may include but are not limited to; overseeing account activity, discussing wireless communications objectives, as well as addressing any issues or concerns with the appropriate level of management (as necessary) working in concert with the rest of your support team. The Account Manager will continue to serve as the lead on account development, training, demonstrations, product updates, pricing, and statewide contract management. The Account Manager (or designated backup(s)) will be available twenty-four (24) hours a day, 365 days of the year to support the State’s needs. Please refer to the resumes included with this response for further details. Saikham Baccam,Coordinator – Business Operations / Direct Account Support Rep Verizon Business Operations manager Saikham Baccam,Coordinator – Business Operations / Direct Account Support Rep is responsible for sales and customer support for government accounts within an assigned geographic territory. Expertise includes consultative support, sales presentations, training, problem resolution, and calling plan analysis. Provides follow-up training for new customers, handles equipment issues, performs rate plan analysis, explains billing and interacts with the Government support center on customer service issues. Please refer to his resume included below for additional detail. Customer Support Team The Business Government Customer Operations (“BGCO”) team assigned to the State of Florida is determined by the geographical area of your headquarters location and can be reached toll-free at 800-922-0204. In the event your employees seek assistance after your BGCO team’s hours, our standard full-service wireless Customer Care team is available from 8 AM - 9 PM, Monday through Saturday, and 8 AM - 5 PM on Sunday, in each time zone. Customer Care can be reached toll free at 800-922-0204 and airtime-free at *611 from the wireless device. These Customer Care representatives are not specifically trained to support our government accounts, but can address many of your employees’ inquiries. If you are experiencing a technical issue with your service or equipment, our wireless technical support staff is available 24/7, 365 days of the year and can be reached toll free at 800-922-0204. Your authorized contact also has the option of contacting your Global Enterprise Advisor/Account Manager for assistance in managing your account. Please refer to the table above for additional information regarding the qualifications and experience of the team assigned to support the DMS contract. End User Training and Support Your Verizon account team can create a training program with your assistance and guidance. This training program could include on-site training at locations across the country, online training currently available by device/application at www.verizonwireless.com and webinars as needed to ensure your employees are comfortable with their new devices and services. On mutually agreed upon days and times, a Verizon account team member can be assigned to your organization’s location for additional support and training of your Government Subscribers at no additional charge. If equipment is delivered by a Verizon representative, the account team member can review the basic features of the device, as well as any service features you may be receiving. Alternatively, if equipment is shipped to your organization, your Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 119 of 67 Attachment A: Statement of Work Mobile Communication Services employees always have the ability to contact their account team member in order to receive additional information on any features or services. Please note, your employees can learn about device hardware, software applications, email setup and Smartphone maintenance on their own schedule through our Online Learning Center sessions. There are recorded and/or live sessions available presented via Adobe Connect software. The Online Learning Center can be accessed at https://www.verizon.com/support/simulators/ . Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 120 of 67 Attachment A: Statement of Work Mobile Communication Services Organizational Charts Leadership SouthEast Region Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 121 of 67 Attachment A: Statement of Work Mobile Communication Services North/Central Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 122 of 67 Attachment A: Statement of Work Mobile Communication Services North/Central Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 123 of 67 Attachment A: Statement of Work Mobile Communication Services North/Central Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 124 of 67 Attachment A: Statement of Work Mobile Communication Services South Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 125 of 67 Attachment A: Statement of Work Mobile Communication Services South Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 126 of 67 Attachment A: Statement of Work Mobile Communication Services Solutions Architects Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 127 of 67 Attachment A: Statement of Work Mobile Communication Services Solutions Engineer Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 128 of 67 Attachment A: Statement of Work Mobile Communication Services Business Government Customer Operations Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 129 of 67 Attachment A: Statement of Work Mobile Communication Services Letter of Bondability Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 130 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 131 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 132 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 133 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 134 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 135 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Attachment C Final Service Level Agreements (SLAs) Contract No.: DMS-19/20-006C Page 1 of 12 Attachment C: Final Service Level Agreements Service Category SLA Number Deliverable Title Performance Metric Financial Consequence All calendar days, unless otherwise stated Additional SLA Clock Information Financial Consequences are capped at 4% of the annual revenue. This cap shall exclude all Project Management SLAs (i.e., SLA-D1 through D9). Contractor Staffing SLA-A1 Staffing Positions a) Key staff positions will be filled within sixty (60) days from Contract execution, in accordance with SOW subsection 2.1 b) Key staff positions will be filled within one hundred and twenty (120) days of vacancy or within the timeframe established by the Department after a waiver of the one hundred and twenty (120) day requirement, in accordance with SOW subsection 2.1 a) $250 per day, per vacancy b) $250 per day, per vacancy c) $250 per day, per incident a) Should DMS invoke the right to review candidates for key staff positions, the SLA clock will be suspended during the DMS review. b) Should DMS invoke the right to review candidates for key staff positions, the SLA clock will be suspended during the DMS review. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 2 of 12 Attachment C: Final Service Level Agreements c) DMS must receive a notification of a vacancy of a key staff position within fourteen (14) days of the vacancy, in accordance with SOW subsection 2.1 c) N/A SLA-A2 Final Staffing Organizational Chart The final Staffing Organizational Chart shall be submitted to the Department no later than thirty (30) days from Contract execution, in accordance with SOW subsection 2.1 $250 per day The clock stops when an acceptable final Staffing Organizational Chart is provided to DMS. The SLA clock is on hold while DMS reviews. Services and Devices for Mobile Communication Services SLA-B1 Network-to-Network Interconnection Failover Failover successfully accomplished within 500 seconds, in accordance with SOW subsection 3.6 5% of the affected end users’ monthly recurring costs (MRC) The SLA is measured by the Contractor’s equipment or system logs. The SLA clock starts when the logs indicate the loss of interconnectivity. The SLA clock stops when the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover. In the event there is an IP connectivity failure DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 3 of 12 Attachment C: Final Service Level Agreements caused by the Contractor’s primary IPSec VPN appliance, the Contractor’s network shall failover to their secondary IPSec VPN appliance to maintain connectivity to MFN. The failover in any case shall be accomplished within five-hundred (500) seconds. The failover shall be governed by the BGP routing protocol operating between the MFN and Contractor devices or other as agreed upon by DMS. The financial consequence shall be charged to the Contractor if their primary and secondary VPN appliances fail simultaneously or other Contractor network event which causes a total outage or the VPN appliance failover does not occur in the specified time. The Contractor shall be exempt from this SLA DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 4 of 12 Attachment C: Final Service Level Agreements if the MFN primary and secondary VPN appliances fail simultaneously. SLA-B2 Network-to-Network Interconnection Performance Upgrade with MyFloridaNet Required capacity upgrade must be completed within sixty (60) days, in accordance with SOW subsection 3.6 $2,000 per day The SLA clock starts when an upgrade is needed as shown and documented by the Contractor. The SLA clock is on hold during DMS verification of the upgrade. The SLA clock stops when the required capacity upgrade has been accepted by DMS. SLA-B3 SLA Compliance Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.18.5 $250 per day The clock stops when an acceptable SLA Compliance Report is provided to DMS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 5 of 12 Attachment C: Final Service Level Agreements The SLA clock is on hold while DMS reviews. SLA-B4 Escalation Activity Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.19.1 $250 per day The clock stops when an acceptable Escalation Activity Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-B5 Zero Usage Report The report will be provided quarterly and provided two (2) Business Days before the January, April, July, and October monthly operational meeting, in accordance with SOW subsection 3.19.2 $250 per day The clock stops when an acceptable Zero Usage Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-B6 Escalation Procedure Development and Updates Developed within thirty (30) days of Contract execution, in accordance with SOW subsection 3.19.3 and section 4. Updated within three (3) Business Days of email notification from DMS. $250 per day until developed or until updated The clock stops when an acceptable Escalation Procedure Development and Updates are provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 6 of 12 Attachment C: Final Service Level Agreements SLA-B7 Notification, Planned Maintenance Notification of any planned maintenance must be received twenty- four (24) hours prior to any planned maintenance, in accordance with SOW subsection 3.19.4 and section 4. $250 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA applies automatically twenty- four (24) hours prior to any planned maintenance for which notice is not provided. SLA-B8 Notification, Emergency Maintenance Notification received at least thirty (30) minutes prior to the emergency maintenance, in accordance with SOW subsection 3.19.4 and section 4 The Contractor shall send a notification to DMS communicating the wireless services is not available in a generalized area, specific to switch locations, within Florida which includes an estimated time for service restoration (if available) within five (5) hours (maximum) from the outage start time. The SLA shall be measured and verified by the Contractor’s system. $250 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies thirty (30) minutes prior to any emergency maintenance for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 7 of 12 Attachment C: Final Service Level Agreements SLA-B9 Notification, Unplanned Outage Notification received within sixty (60) minutes after the discovery of unplanned outage impact, in accordance with SOW subsection 3.19.4 and section 4. The Contractor shall send within sixty (60) minutes (minimum) an electronic notification which informs DMS of an unplanned outage which includes the date, time, and estimated duration of the maintenance. The SLA shall be measured and verified by the Contractor’s system. $250 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies sixty (60) minutes after discovery of unplanned outage impact for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 8 of 12 Attachment C: Final Service Level Agreements SLA-B10 Migration of Existing MCS Customers Customer migration will be completed for State agencies within one- hundred and twenty (120) days of completion of the Services Infrastructure Checklist, and will be completed for current MCS OEU Customers within one-hundred and eighty (180) days of completion of the Services Infrastructure Checklist in accordance with SOW subsection 3.23 $3.00 per day, and per wireless data/voice device, until completed The SLA clock stops for incumbent Contractors when all State agency End-users are identified as either migrated or no longer receiving services from the Contractor. Contractor Meetings with DMS SLA-C1 Project Management Monthly Review Meeting A Project Management Monthly Review Meeting must be conducted within fifteen (15) days upon Contract execution and monthly thereafter, in accordance with SOW subsection 3.25.3. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. SLA-C2 Project Implementation Phase - Project Kickoff Meeting A Project Kickoff Meeting must be conducted within thirty (30) days upon Contract execution, in accordance with SOW subsection 3.25.4. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 9 of 12 Attachment C: Final Service Level Agreements SLA-D1 Project Management Plan A Project Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.2 $250 per day The clock stops when an acceptable Project Management Plan is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D2 Disaster Recovery Plan A Disaster Recovery Plan is due within three (3) months of Contract execution, in accordance with SOW subsection 3.26.1.7 $500 per day The clock stops when an acceptable Disaster Recovery Plan is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D3 Project Status Reports Project Status Reports must be submitted within two (2) weeks after the Project Kickoff Meeting and every two (2) weeks thereafter, in accordance with SOW subsection 3.26.2.3 $250 per day The clock stops when an acceptable Project Status Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D4 Guides Guides must be provided within three (3) months of Contract execution and within one (1) week, or as otherwise specified by DMS, upon requested updates, in accordance with SOW subsection 3.26.3 $250 per day The clock stops when acceptable Guides is provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 10 of 12 Attachment C: Final Service Level Agreements SLA-D5 Project Closure Documentation Project Closure Documentation must be provided within one (1) month from the close of the Project Implementation Phase, in accordance with SOW subsection 3.26.4 $250 per day The clock stops when acceptable Project Closure Documentation is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D6 Implementation Plan A Project Implementation Plan must be provided within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.5.1 $1,000 per day The clock stops when an acceptable Implementation Plan is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D7 Incumbent Contractor Weekly Migration Report An Incumbent Contractor Weekly Migration Report is due each week during implementation, in accordance with SOW subsection 3.26.5.1.b $1,000 per day The clock stops when an acceptable Incumbent Contractor Weekly Migration Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D8 Individual Customer Specific Migration Plans Individual Customer-Specific Migration Plans must be provided within four (4) weeks of written notification of the requirement, in accordance with SOW subsection 3.26.5.2 $250 per day The clock stops when an acceptable Individual Customer Specific Migration Plans is provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 11 of 12 Attachment C: Final Service Level Agreements SLA-D9 Services Infrastructure Checklist The Services Infrastructure Checklist must have all items completed and be accepted by the Department and the Contractor within the timeline agreed to in writing in the Implementation and Migration Plan, in accordance with SOW subsection 3.27 $5,000 per day The clock stops when the Services Infrastructure Checklist is complete. The SLA clock is on hold while DMS reviews. Public Safety SLA-E1 Public Safety Service Plans and Devices Report The Public Safety Service Plans and Devices Report will be provided monthly, two (2) Business Days before the Monthly Operational Meeting, in accordance with SOW section 4.7 $250 per day The clock stops when an acceptable Public Safety Service Plans and Devices Report is provided to DMS. The SLA clock is on hold while DMS reviews. Business Operations SLA-F1 Invoicing to DMS Complete and accurate invoices to DMS must be submitted no later than the 10th calendar day of the month for services in arrears, in accordance with SOW subsection 5.10. This excludes Direct-Billed Accounts. $250 per day The SLA clock stops when the timestamp for when the proper electronic billing file is submitted to the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 12 of 12 Attachment C: Final Service Level Agreements SLA-F2 Application of Billing Credits Apply each credit by the second available billing cycle after the credit has been determined, in accordance with SOW subsection 5.10 This excludes Direct-Billed Accounts. $750 per day The SLA clock stops based upon the timestamp for when the complete and accurate electronic billing file is submitted to the Department. Direct Ordering and Billing SLA-G1 Cost Recovery Payment to DMS An electronic Cost Recovery Payment will be provided within forty-five (45) days after the end of the calendar quarter to cover the fees collected for the previous quarter, in accordance with SOW subsection 6.2 $750 per day The SLA clock stops the date the check is deposited into the DMS account. SLA-G2 Direct-Billed Accounts Monthly Report A Direct-Billed Accounts Monthly Report will be provided no later than the 30th of the month on all direct-billed accounts, in accordance with SOW subsection 6.4 $750 per day The clock stops when an acceptable Direct-Billed Accounts Monthly Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-G3 Direct-Billed Accounts Quarterly Report A Direct-Billed Accounts Quarterly Report will be provided no later than the 30th of the month on all direct-billed accounts, in accordance with SOW subsection 6.5 $750 per day The clock stops when an acceptable Direct-Billed Accounts Quarterly Report is provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 1 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Contract No.: DMS-19/20-006C Attachment D, Exhibit 1 – Vendor’s Services and Discount Pricing Definitions Access Discount: Government Subscribers are eligible for a 23% access discount on qualified plans and features where noted. Accessory Discount. Government Subscribers are eligible to receive a 25% discount from the retail price of qualifying accessories. Discount Eligible Data Feature(s): Any generally available Verizon Wireless data feature with a monthly access fee of $24.99 or higher, added to an Eligible Calling Plan, that does not prohibit discounts. Discount Eligible Plan(s): Any generally available Verizon Wireless voice, data or M2M plan with a monthly access fee of $34.99 or higher that does not prohibit discounts. Early Termination Fees (“ETF”): ETFs are waived for Government Subscribers. Equipment: Wireless telephones, data modems and similar devices and ancillary accessories used in conjunction with Wireless Service. Government Subscriber: An employee of Customer utilizing Wireless Service whose account is set up in Customer’s name and for which Customer bears payment responsibility. Machine to Machine Service (“M2M Service”): M2M refers to use of the Wireless Service for the transmission of data between wireless devices and computer servers or other machines, or between select wireless devices, with limited or no manual intervention or supervision. M2M Line(s): An individual line of M2M Service used under this Pricing and Equipment Proposal which is set up in Customer’s name and for which Customer bears responsibility. Network Speeds on the Verizon Wireless Network (4G LTE): Uploads: 2-5 Mbps and Downloads: 5-12 Mbps Plans, Features, Rates and Charges: The voice, data or M2M plan and any options, features or applications that are selected by the Customer determine the applicable rates, charges, allowance of minutes or megabytes and Wireless Service coverage area for each line. Some plans may have restrictions on the type of Equipment that can be activated on them. Information about retail plans, options, features, and applications (i.e., those that Verizon Wireless makes generally available to consumers or business customers) and their terms and conditions may be obtained at Verizon Wireless stores, on verizonwireless.com or from Verizon Wireless business sales representatives. The voice, data or M2M plan monthly access fees and non-promotional allowance of minutes and/or megabytes for each line will not change during the Line Term as long as Customer does not change plans on that line. As detailed in the contract, rates, charges and fees, listed in Pricing Index may be changed following the formal Amendment process Verizon Wireless may discontinue any retail plans, options, features and applications for new activations without notice. If Customer changes or upgrades Equipment, Verizon Wireless may require it to change to a then-current plan that is compatible with the changed or upgraded Equipment. Customer may not activate Equipment purchase at a discount from Verizon Wireless on M2M Lines. Government discounts and pricing may not be available to purchases made through agents or at retail store locations. Subsidized Equipment: Equipment purchased at Verizon Wireless government matrix and/or government promotional price. Subsidized Equipment must be active for 24 months or more before being eligible to be upgraded. In the event a Customer purchases a subsidized device and the Customer terminates services early, or moves to a lesser price plan or disconnects the devices from the Contractor’s network within twenty-four (24) months of the device activation, the Contractor may bill the Customer for the unpaid portion of the subsidized amount of the device. Term of Lines (“Line Term”): The term for each line (the “Line Term”) begins on the date Wireless Service is activated for that line and continues for the period required by the calling plan or Equipment selected for that line (usually 2 years). Line Term extensions are required when Customer: (a) takes advantage of promotions or services that require a Line Term extension; or (b) purchases or upgrades Equipment except for ancillary accessories used in conjunction with Wireless Service. When the Line Term expires, Wireless Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 2 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. continues on a month-to-month basis. Activation fees are waived for Government Subscribers on voice and data plans and for M2M Lines. ThingSpace Mange: ThingSpace Manage (“ThingSpace”) provides Customer with the ability to remotely monitor and manage its M2M/IoT devices. If Customer desires to access and use ThingSpace, it must so request in writing, and Verizon Wireless shall provision ThingSpace on Customer’s account. Applicable rates and charges, if any, shall be set forth in this Addendum. ThingSpace set-up time is estimated to take four to six weeks. The rights granted to Customer herein for access to and use of ThingSpace are specific to Customer and may not be transferred to another party without Verizon Wireless’ prior written consent. Verizon Wireless retains full and exclusive ownership of all intellectual property rights associated with the ThingSpace including any alterations, modifications, improvements and derivative works thereof. Legacy Pricing. All custom plans and features excluding machine-to-machine plans existing under the Agreement prior to the Effective Date of the Agreement (“Legacy Plans”), shall be retired and will no longer be available for new line activations, lines changing plans or lines upgrading Equipment. Verizon Wireless will allow Customer’s existing Government Subscribers who are currently on such Legacy Plans to continue at the pricing, terms and conditions contained in such Legacy Plans until the Government Subscriber either changes plans or upgrades Equipment. Wireless Service: Each and every radio service provided directly or indirectly by Verizon Wireless. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 3 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. STATE OF FLORIDA CUSTOM PER UNIT PLANS AND FEATURES Custom State of Florida Nationwide Voice Per Minute Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. 200 Text/Picture/Video Message Option 600 Mobile to Mobile Minutes (82587) No Domestic Roaming or Long Distance Charges 600 Night and Weekend Minutes (72711) SOFL Plan Number Monthly Access Charge Per Line Domestic Anytime Voice Allowance Minutes Per Month Voice Per Minute Rate (86680) $0.00 0 $0.049 Optional Features Text, Picture & Video Messaging Per the applicable Custom State of Florida SMS/MMS Per Message Feature rate Domestic Data Sent or Received $1.99 per MB or per Data Package Unlimited Domestic Push To Talk Plus $10.00 Notes: 4G Basic handset devices Only. See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. Must request SMS and/or MMS option to receive 200 included Text/Picture/Video messages option. PTT Plus service requires; PTT Plus feature, PTT Plus enabled device, and PTT Plus coverage. Subscribers must supply their own authenticated Equipment (CPE) to be activated on these plans or may purchase equipment at full retail price. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Custom State of Florida Nationwide Machine to Machine (M2M) Per Megabyte Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for Telemetry (M2M) devices only This plan may NOT be used for email SOFL Plan Number Machine to Machine (M2M) Monthly Access Charge Per Line Domestic Megabytes (MB) Allowance Per Month Data Per Megabyte Rate 86693 $0.00 0 $0.099 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Subscribers must supply their own authenticated Equipment (CPE) to be activated on these plans. Machine-to-machine coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Current data coverage details and additional plan information can be found at www.verizonwireless.com. Only Customer-provided, 4G-capable machine-to-machine devices may be activated on this plan. If the voice block feature is removed, subscribers will be charged $0.049 per minute for voice calls. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 4 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 4G Basic Phone Push to Talk Plus (PTT+) Only Plan: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. Push to Talk Plus Only Plan Monthly Access Charge $10.00 Domestic Anytime Voice Minutes Per Month 0 Push to Talk Plus Unlimited Domestic Voice Per Minute Rate $0.049 Data Sent or Received $1.99 per MB or per data package1 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Push to Talk Plus is only available in the United States. This price plan can only be used with a 3G Basic or 4G Basic PTT+ capable device. See attached Calling Plan and Feature Details for important information about calling plans, features and options. If the voice block feature is removed, subscribers will be charged $0.049 per minute for non-Push to Talk Plus voice calls. (94976) 4G Smartphone Phone Push to Talk Plus (PTT+) Only Feature: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. Push to Talk Plus Only Feature Monthly Access Charge $10.00 Domestic Anytime Voice Minutes Per Month 0 Push to Talk Plus Unlimited Domestic Voice Per Minute Rate per voice/data plan Data Sent or Received per data package1 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Push to Talk Plus is only available in the United States. This price plan can only be used with a 3G Basic or 4G Basic PTT+ capable device. See attached Calling Plan and Feature Details for important information about calling plans, features and options. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 5 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. State of Florida Nationwide Voice Calling Share Plans: Basic Phones Only Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Charge (shared minutes) $14.99 $29.99 Shared* Domestic Anytime Voice Minutes Per Month 200 500 Overage Rate per minute $0.06 Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Domestic Long Distance Included Domestic Data (data can be blocked) $1.99 per MB or per data package 4G data blocked. Data package must be selected. OPTIONAL FEATURES 500 Domestic Text, Picture & Video Messages $0.00 SMS: $0.10 outbound/$0.02 inbound/overage MMS: $0.25 per Picture or Video Message/overage Unlimited Domestic Push-to-Talk Plus (PTT+) $2.00 (device dependent) Unlimited Domestic Picture & Video Messages (SMS/MMS) $10.00 Notes: Coverage area includes the Verizon Wireless 4G network; and the 3G and Extended partner networks, while available. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international.See attached Calling Plan and Feature Details for important information about calling plans, features and options. *Voice minutes can share with Nationwide voice and/or voice & data bundle plans that are eligible for sharing. Voice block may be added to these plans to accommodate PTT+ only. Profile Share- Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 6 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. State of Florida Nationwide Voice Calling Share Plans: Smartphones Only Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Charge (shared minutes) $14.99 $29.99 Shared* Domestic Anytime Voice Minutes Per Month 200 500 Overage Rate per minute $0.06 Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Unlimited Domestic Picture & Video Messages (SMS/MMS) Included Domestic Long Distance Included Domestic Data Data package must be selected. OPTIONAL FEATURE Unlimited Domestic Push-to-Talk Plus (PTT+) $2.00 (device dependent) Notes: Coverage area includes the Verizon Wireless 4G network; and the 3G and Extended partner networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on this plan must be on 5G Nationwide or 4G HD voice-capable smartphones, except that existing lines on 3G smartphones may change to this plan while 3G service is available. See attached Calling Plan and Feature Details for important information about calling plans, features and options. *Voice minutes can share with Nationwide voice and/or voice & data bundle plans that are eligible for sharing. Voice block may be added to these plans to accommodate PTT+ only. Profile Share- Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 7 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. WIRELESS VOICE Custom State of Florida Nationwide Voice Calling Plans The calling plans below reflect the monthly access charge discount. No additional discounts apply. Unlimited National Mobile to Mobile Calling Minutes No Domestic Roaming or Long Distance Charges Unlimited Night & Weekend Minutes SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Voice Roaming (Canada and Mexico) (86195) 250 $25.75 $0.052 $0.69 (86196) 600 $36.05 $0.052 $0.69 Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on this plan must be on 5G Nationwide or 4G HD voice-capable smartphones, except that existing lines on 3G smartphones may change to this plan while 3G service is available. *Overage Rate applies after allowance. 4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 8 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. WIRELESS DATA Custom State of Florida Mobile Broadband Data Plans* The calling plans below reflect the monthly access charge discount. No additional discounts apply. SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS Messaging 86226 $20.60 500MB $0.00849per MB Included 86227 $25.75 1,000MB 86229 $36.05 Unlimited* N/A Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 5G Nationwide or 4G mobile broadband devices, except that existing lines on 3G mobile broadband devices may change to these plans while 3G service is available. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Can be added to voice plans with a monthly access fee of $14.99 and above. *Router devices cannot be activated on these plans. Custom State of Florida Smartphone Data Feature Packages The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS messaging 77294/ 79789 $15.45 500MB $0.00849 per MB Included* (77295 and 79790) $20.60 1,000MB Exhibit (79740 79791) $23.69 2,000MB Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. Current coverage details and additional feature information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. This feature can only be added onto: SOFL PPlan’s 86192-86197. Lines activating on this feature must be on 5G Nationwide or 4G HD voice-capable smartphones. 4G service requires 4G equipment and 4G coverage. *Not included with the State of Florida Nationwide Custom Pooled Voice Services Plans. May only be added to a voice plan with a monthly access fee of $14.99 and above. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 9 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom State of Florida Smartphone Unlimited Data Feature Package The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS messaging with Mobile Hotspot (79407-4G), (79781-4G $32.96 Unlimited* N/A Included** Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. Current coverage details and additional feature information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. This feature can only be added onto: SOFL PPlan’s 86192- 86197. Lines activating on this feature must be on 5G Nationwide or 4G HD voice-capable smartphones. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high- speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice **Not available when bundled with the State of Florida Nationwide Custom Pooled Voice Services Plans. May only be added to a voice plan with a monthly access fee of $14.99 and above. Custom State of Florida 4G Mobile Broadband Data Share Plans for Tablets Government Subscribers Only These plans are Not eligible for monthly access discounts. Monthly Access Fee $10.00 (99775) $18.00 (31781) $22.00 (36656) $35.00 (36659) $50.00 (36660) Domestic Shared Data Allowance 250 MB 1 GB 2 GB 5 GB 10 GB Data Overage Rate $9.97 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Lines activating on these plans must be on 4G tablets except that existing lines on 3G tablets may change to these plans while 3G service is available. Data Sharing (Domestic Only): Account Share. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 10 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom State of Florida Unlimited Mobile Broadband Data Plans The calling plan below reflects the monthly access charge discount. No additional discounts apply. SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate 86229 $36.05 Unlimited* N/A Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Routers cannot be activated on this plan. Public Sector Mobile Broadband Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $34.99 (90237) $59.99 (90240) $99.99 (90241) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. New activations on these service plans require 4G LTE devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Plans are able to share with each other. Flexible Business Plans For Basic & Smartphones The calling plans below reflect the monthly access fee discount. No additional discounts apply. Basic Phones* Smartphones1 Monthly Access Fee $35.00 (92731) $65.00 (92732) $75.00 (92736) $85.00 (92737) $95.00 (92738) $105.00 (92740) Monthly Access Fee less discount $26.95 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage $10.00 per GB Mobile Hotspot2 Included Monthly Anytime Minutes Unlimited Messaging Allowance3 Unlimited Domestic and International Messaging Optional Features Domestic Push to Talk Plus Additional monthly access fee per line $5.00 per line Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. No Domestic Roaming or Long Distance Charges. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. * Basic phones may only be added to an account with at least 1 Smartphone (bill account level). 1. Access to corporate email using BlackBerry Enterprise Server (BES) is available for an additional $15.00 per line. 2. Mobile Hotspot is available on all capable devices and allows you to use your device and share data allowance with multiple Wi-Fi enabled devices. 3. Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. Data Sharing: Lines activated on these plans can only share with other lines on these plans and with lines on the Flexible Business Plans for Data Devices. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 11 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Flexible Business Plans For Data Devices The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Devices Connected Devices, Tablets, Netbooks, Notebooks Connected Devices, Tablets, Netbooks, Notebooks, Jetpacks, USBs, Mobile Broadband Devices Monthly Access Fee $5.00 (92739) $10.00 (92741) $35.00 (92742) $45.00 (92744) $55.00 (92745) $65.00 (92746) $75.00 (92747) Monthly Access Fee less discount $5.00 $10.00 $26.95 $34.65 $42.35 $50.05 $57.75 Shared Data Allowance 1 MB 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Flexible Business Plans For Data Devices - Connected Device / Internet with Voice Plans The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Device* Broadband Router Monthly Access Fee $5.00 (94532) $65.00 (94495) $75.00 (94496) $85.00 (94497) $95.00 (94500) $105.00 (94504) Monthly Access Fee less discount $5.00 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 12 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Flexible Business Plans For Data Devices - Connected Device / Internet with Voice Plans The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Device* Broadband Router Monthly Access Fee $5.00 (94532) $65.00 (94495) $75.00 (94496) $85.00 (94497) $95.00 (94500) $105.00 (94504) Monthly Access Fee less discount $5.00 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Custom State of Florida Nationwide Wireless Smartphone Data Plan with Mobile Hot Spot The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only Monthly Access Charge Per Line Domestic Data Allowance with Mobile Hot Spot (MHS) Nationwide Calling Rate Unlimited Domestic Mobile to Mobile, Nights and Weekends, and SMS and MMS Messaging $35.99 (93445) Unlimited* $0.052 per minute Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 13 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Mobile Broadband Machine to Machine (M2M) Share Group 1 Plans - Low Usage The calling plans below reflect the monthly access charge discount. No additional discounts apply. Mobile Broadband Machine-to-Machine Plans 1 Megabyte 5 Megabytes 25 Megabytes 50 Megabytes 150 Megabytes Domestic Shared Data Allowance Per Month 1 MB (87640) 5 MB (87641) 25 MB (87642) 50 MB (87643) 150MB (87644) Monthly Access Charge $5.00 $7.00 $10.00 $15.00 $18.00 Overage Rate Per Megabyte $1.00 Mobile Broadband Machine to Machine (M2M) Share Group 2 Plans - High Usage The calling plans below reflect the monthly access charge discount. No additional discounts apply. Mobile Broadband Machine-to-Machine Plans 250 Megabytes 1 Gigabyte 5 Gigabytes 10 Gigabytes Domestic Data Allowance Per Month 250 MB (87645) 1 GB (87646) 5 GB (87647) 10 GB (87648) Monthly Access Charge $20.00 $25.00 $38.50 $61.60 Overage Rate Per Megabyte $0.015 Note: Machine to Machine coverage included the Verizon Wireless 4G, 3G and 3G Extended networks. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Government Subscribers may supply their own authenticated Equipment (CPE) approved by Verizon Wireless to be activated on these plans. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement apply to M2M service and M2M Lines as a Wireless Service. Customer may select either the Account Share or Profile Share option on the Mobile broadband Machine-to-Machine (M2M) Share Plans. Machine to Machine Wireless Backup Router Plan This Plan is NOT eligible for Monthly Access Fee Discounts. Monthly Access Data Allowance Overage Rate $10.00 (86848-4G) 25 MB $10.00 per GB Note: This plan is restricted to Verizon Wireless network use only; domestic and international roaming not available.. 4G service requires 4G equipment and 4G coverage. Customer must maintain a minimum of five (5) active M2M Lines to be eligible for this plan. Customer must provide its own Equipment, approved for use on the Verizon Wireless network, when activating service on this plan. Not all wireless routers can be provisioned on this plan. This plan is approved for use as a backup solution for business continuity only and may not be used for primary connectivity. Verizon Wireless reserves the right to migrate lines on this plan to the standard 5 GB M2M Plan if usage on a line provisioned on this plan exceeds one GB for three consecutive bill cycles. Public Sector Mobile Broadband Machine to Machine (M2M) Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $34.99 (90231) $59.99 (90234) $99.99 (90235) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. New activations on these service plans require 4G LTE devices. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. Existing customers transitioning to one of these service plans are able to utilize existing 3G devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Machine to Machine Plans are able to share with each other. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 14 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Flat Rate Mobile Broadband - Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $34.99 Domestic Data Allowance* Unlimited Overage Rate per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Throughput speeds on the Custom Flat Rate Mobile Broadband will be limited up to 600kbps throughout the duration of each billing cycle while on the Verizon Wireless 4G network only. Data speeds are not guaranteed while on Extended or roaming partner networks. Devices utilized in conjunction with the Custom Flat Rate Mobile Broadband plan are limited to mobile (non-stationary) applications. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan. Custom Mobile Broadband Plan II – Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $44.99 Domestic Data Allowance Unlimited Overage Rate Per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Verizon Wireless will limit throughput of data speeds should 30GB of data be used within a given bill cycle. Devices utilized in conjunction with the Custom Mobile Broadband Plan II are limited to mobile (non-stationary) applications. Data speeds are not guaranteed while on Extended or roaming partner networks. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan. Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Subscribers Only The calling plan below reflects the monthly access fee discount. No additional discounts apply. Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee (Discount Applied) $50.05 Monthly Minutes in U.S Unlimited Domestic Data Allowance Unlimited1 Domestic Mobile Hotspot Unlimited2 Domestic and International Messaging Allowance Unlimited3 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) In the event of network congestion, after 22GB of data usage on a line during any billing cycle, usage on such line may result in slightly slower download speeds relative to another user. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. (2) Mobile Hotspot is available on all capable devices and allows Corporate Subscribers to use their device and share data allowance with multiple Wi-Fi enabled devices. If 10GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. (3) Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com. (13656) The “Custom 4G Unlimited Smartphone Plan for Public Sector – State of Florida Government” is eligible to use Travel Pass SPO code 383. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 15 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Business 5G Ultra Wideband Bolt-On Feature Government Subscribers Only Not eligible for discounts. Monthly Access Fee $10.00 Notes: Coverage includes the Verizon Wireless 5G Ultra Wideband (UWB) network, where available. Current coverage details can be found at www.verizonwireless.com/5G. This feature is only available to 5G UWB capable smartphones on Custom Unlimited Business Plan for Smartphones. (13656) 4G Business TravelPass Feature1::: Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Subscribers Only Rates are not eligible for discounts. Canada and Mexico Daily Rate2 $5.00 (SPO 383) Rest of World Daily Rate2,3 $10.00/day Non-Travel Pass Countries4 Pay As You Go Rates Notes: 1This feature requires a 4G LTE GSM/UMTS global-capable device. 2The daily rate covers a 24-hour time period. 3For eligible countries, 4non-TravelPass country rates and additional information, see attached International services pricing for further details. For voice-capable devices, this feature may be added to plans that have an unlimited voice and messaging allowance and an unlimited or capped data allowance using the account share option. For data usage in Canada and Mexico and all Rest of World TravelPass countries, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. All data usage decrements from the domestic data allowance when added to a capped allowance plan. Verizon Wireless will terminate a line if more than half of the usage over three consecutive billing cycles is outside of the United States, following 30 days’ notice to Customer. This feature can only be added to lines activated on the following plan Custom 4G Verizon Unlimited Smartphone Plan for Public Sector (13656) under this Agreement. This is a commercially available feature which is subject to availability and change. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 16 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. GLOBAL SERVICES International Options Monthly Features: Mexico and Canada The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Features: Mexico and Canada 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Monthly Access Fee $10.00 (SPO 428) $20.00 (SPO 426) $15.00 (SPO 441) $30.00 (SPO 425) $25.00 (SPO 443) Monthly Access Fee less discount $10.00 $20.00 $15.00 $22.50 $18.75 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After Allowance2 $10.00/100 MB $20.00/1 GB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming 500 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.10/Sent Message $0.05/Sent Message Notes: . 1The data allowance applies in Canada and Mexico only, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a monthly feature and will be removed from the account one month after being added to an account. International Options Monthly Features : 140+ Countries The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Features: 140+ Countries 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Monthly Access Fee $25.00 (SPO 431) $50.00 (SPO 433) $40.00 (SPO 445) $85.00 (SPO 423) Monthly Access Fee less discount $18.75 $37.50 $30.00 $63.75 Voice Overage Rate Pay Go $0.25/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB Data Overage Rate After Allowance2 $25.00/100 MB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.25/Sent Message Notes: . 1The data allowance applies in 140+Countries, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a monthly feature and will be removed from the account one month after being added to an account. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 17 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. International Options Monthly Recurring Features: Mexico and Canada The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Recurring Features: Mexico and Canada 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Monthly Access Fee $10.00 (SFO 427) $20.00 (SFO 446) $15.00 (SFO 434) $30.00 (SFO 424) $25.00 (SFO 442) Monthly Access Fee less discount $10.00 $20.00 $15.00 $22.50 $18.75 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After Allowance2 $10.00/100 MB $20.00/1 GB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming 500 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.10/Sent Message $0.05/Sent Message Notes: 1The data allowance applies in Canada and Mexico only, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and a International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a recurring feature and will remain on the account until removed. International Options Monthly Recurring Features: 140+ Countries The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Recurring Features: 140+ Countries 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Monthly Access Fee $25.00 (SFO 412) $50.00 (SFO 432) $40.00 (SFO 444) $85.00 (SFO 422) Monthly Access Fee less discount $18.75 $37.50 $30.00 $63.75 Voice Overage Rate Pay Go $0.25/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB Data Overage Rate After Allowance2 $25.00/100 MB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.25/Sent Message Notes: 1The data allowance applies in 140+ Countries, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and a International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a recurring feature and will remain on the account until removed. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 18 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Global Data Optional Features The Data Packages are eligible for monthly access fee discounts and promotions, when available. Monthly Access Fee Allowance Rate per MB (Canada) Rate per MB (Mexico) Rate per MB (Rest of the World) N/A N/A $2.05/MB $5.12MB $20.48/MB Notes:. See Calling Plan Optional Features section for important information about calling plans, features and options. Applies to all global-capable phones and internet devices. Customer must subscribe to a domestic Mobile Hotspot plan to use the service globally. The majority of your monthly usage must be in the United States. All data usage, including tethering and hotspot, deducts from the same data allowance. See attached International services pricing for further details. SingleRate for Enterprise Domestic Shared Business Email and Messaging with International Travel Voice, Email, and Messaging Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $65.00 (4G) 95266 $85.00 (4G ) 95268 Monthly Domestic Voice Allowance in US/Canada/Mexico Unlimited Unlimited Domestic Data Allowance in U.S. (with Sharing) 2 GB 3 GB Domestic Data Overage Rate $10.00 per GB $10.00 per GB Mobile Hotspot* Included Included Domestic and International Travel Messaging Allowance† Unlimited Unlimited International Travel Voice Allowance (ROW)** 120 Minutes 180 Minutes International Travel Voice Overage Rate $0.40 per minute $0.30 per minute International Travel Data Allowance†† 1 GB 1 GB International Travel Data Overage Rate $45.00 per GB $40.00 per GB International Long Distance – Toll Free Included Included Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Domestic coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only a 4G LTE GSM/UMTS global-capable smartphone can be activated on these plans. ††The international travel data allowance applies in Canada, Mexico, and the **rest of the world (ROW), where coverage is available; aircraft and cruise ship data usage is not included. To see supported countries, go to www.verizonwireless.com/international. *Mobile Hotspot is available on all capable devices and allows a line to share its data allowance with multiple Wi-Fi enabled devices. International travel voice minutes and international travel data allowances do not share. †Prevailing rates apply to all other messaging types. Verizon Wireless reserves the right to terminate a line if more than half of the usage over three consecutive billing cycles is outside of the United States, following 30 days’ notice to the customer. Data Sharing (Domestic Only) Profile Share: Lines on the same profile can share data. At the end of each billing cycle, any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 19 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. ADDITIONAL WIRELESS FEATURES Custom State of Florida SMS/MMS Messaging Features The calling features below reflect the monthly access charge discount. No additional discounts apply. Text, Picture or Video Messaging for Conventional (Basic) and Smartphone devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Message Allowance Overage Rate 77328 $2.00 300 messages $0.05 per message 77341 $3.00 500 messages 77329 $7.00 Unlimited N/A Text Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Overage Rate applies after allowance. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received, see attached International services pricing for further details.;. Multi-Media Messaging (MMS): Multi-Media Messaging (MMS) includes picture and video messaging and is only available within the National Enhanced Services Rate and Coverage Area. In addition, MMS messages are $0.25 per message, per address. In addition to the MMS per message charges, MMS uses calling plan Anytime Minutes or kilobytes. Messaging features are available to all Basic and Smartphone voice, and voice and data bundles. Custom State of Florida Field Force Manager Features The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional (Basic) Phone or Smartphone Limited Basic Pro* Monthly Access Charge $9.99 per user (75681 for Basic and Smartphone) $20.00 per user (76722 - Basic) (76637 – Smartphone) $25.00 per user (76723 - Basic) (76638 – Smartphone) Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Field Force Manager (”FFM”) Features may only be added onto a Custom State of Florida calling plan with a monthly access fee of $20.00 or higher. Data plan required. Requires a minimum 500 MB Data Package for Smartphones. FFM is available on select devices only. *FFM Pro is not available on all devices. If the Block Voice Feature is removed, a per minute rate of $0.25 shall apply for all voice calls. Downloading the FFM application requires approximately 2 MB (megabytes) of data. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 20 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Push to Talk Plus License (PTT+): Government Subscribers Only Push to Talk License licenses are not eligible for any further discounts. Product Monthly Access Tablet $3.75 Inter-carrier (only any device) $3.75 3rd Party Web (HTML) API Client $3.75 Dispatch (License) Windows PC with PTT and mapping $22.50 Notes: . See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk license only. Push to Talk Plus requires PTT+ capable device. Land Mobile Radio (LMR) for PTT+ : Government Subscribers Only Push to Talk Plus service is required. LMR licenses are not eligible for any further discounts. Product Monthly Access LMR Channel per account $0.00 Notes: Customer may have multiple channels. LMR FEATURE Only (When added to a Basic/Smartphone Device with PTT+) Basic/Smartphone Devices (FEATURE) $4.50 (85280) Notes: LMR cannot be added to any device without Domestic Push to Talk Plus. Push to Talk Plus requires PTT+ capable device. LMR License bundled with PTT+ License Tablet $8.25 Inter-carrier (any device) $8.25 3rd Party Web (HTML) API Client $8.25 Notes: . See attached Calling Plan and Feature Details for important information about calling plans, features and options. Land Mobile Radio (LMR) Interoperability works with all PTT+ capable devices. To use PTT+, Customer needs a PTT+ feature (or a software license for tablets and dispatch) and a PTT+ compatible device. An Internet Protocol (IP) link is required to connect Verizon’s PTT+ service with the customer’s LMR network through the “IP Gateway”. By purchasing the Land Mobile Radio for PTT+ Customer consents to the tracking of Land Mobile Radio for PTT+ equipment and must obtain authorized consent to tracking from all users and affected persons. No guarantee of accuracy of information transmitted, disclosed, displayed or otherwise conveyed or used. Service could be interrupted or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors associated with use of satellites and satellite data. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 21 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. PTT+ LMR Interoperability Deployment Services. The below services provide for the integration and deployment of Verizon PTT+ with a customer’s LMR network based on either a ROIP (Radio Over IP) or ISSI (Inter Sub-System Interface) LMR network architecture. Radio Over Internet Protocol (ROIP) and Inter Sub-System Interface (ISSI) Virtual Deployment Additional Discounts Not to Apply for Virtual Deployments. *Virtual Deployment type Price Provided Via Email Provided Via Phone Project Management Configuration of Equipment Testing of Equipment Up to 4 Talk Groups Software Plan Id and Description Onetime Fee ROIP Assisted Virtual Deployment $2,500 Included Not Included Not Included Not Included Not Included Not Included 623458: PTT+/LMR Assisted Install: ONE TIME Onetime Fee ROIP Managed Virtual Deployment $8,000 Included Included Included Included Included Included 623459: PTT+/LMR Managed Remote: ONE TIME Onetime Fee ISSI Managed Virtual Deployment $25,000 Included Included Included Included Included Included 623461: PTT+/LMR Managed Plus P25: ONE TIME Note: *Customer must select a type of Virtual Deployment; selection cannot be mixed and/or matched. Customer must also purchase separately a ROIP gateway and cables. Customer must physically install the gateway and provide Virtual Private Network (“VPN”) connectivity to the gateway. In addition, Customer must purchase an associated Land Mobile Radio (“LMR”) feature and associated authorizations. Virtual Deployments include on-boarding one single facility, accessible by Customer site to site VPN (Verizon Wireless will not go on-site for any Virtual Deployment). Warranty: Verizon Wireless makes no warranties, express or implied, with respect to ROIP or ISSI Virtual Deployment which it provides to Customer on an “AS IS” basis “WITH ALL FAULTS” and “AS AVAILABLE.” The accuracy, timeliness, completeness, suitability, or availability of any aspect of ROIP or ISSI Virtual Deployment cannot be guaranteed. THE IMPLIED WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR ENTIRETY. ROIP Assisted Virtual Deployment Customer Requirements: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 22 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Physical Installation and configuration. Access to add network elements to Customer’s network (IT administration). VPN turn up capability (IP Network expertise). Purchase and configure ROIP Gateway(s) and cables for connected LMR. Assign a single point of contact. Provide mobile radio for connectivity to each channel connected to ROIP Gateway(s). Assign individual to receive and program ROIP Gateway(s) (The customer must have an acute knowledge on how to program land mobile radio equipment). Provide VPN peer details. Virtual Deployment provided: ROIP Assisted Virtual Deployment is only provided via email. Requests for deployment assistance can be reached at KODVZLMRSupport@motorolasolutions.com. ROIP Assisted Virtual Deployment ends once a successful configuration and functional test occur: A successful configuration for ROIP and ISSI occurs when: • Backhaul connectivity successfully verified with IP gateway VPN • Two-way traffic observed inside backhaul interface • LMR Group Mobile Directory Number’s (MDN) ordered and recorded A successful functional test occurs when based on the following criteria: RoIP Virtual Deployment: • Verizon Push to Talk (PTT) Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to RoIP Gateway successful • RoIP Gateway originated group calls to Verizon PTT Plus Service successful ISSI Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to ISSI Interconnect successful • Talker ID Alias of LMR Group MDN observed on Verizon Push to Talk Plus Service handsets when LMR User is speaking ROIP Managed Virtual Deployment and ISSI Managed Virtual Deployment Virtual Deployment Includes: Working with Customer to engineer network segments for ROIP Engage with Customer on VPN solution completion Develop milestones Verify Customer is configured in PTT Plus Service Project manage critical milestones Finalize ROIP Gateway tuning settings including latency and call setup timers based on Customer’s network. Present final design Validate all configuration steps of the IP Gateway Define technical parameters for VPN Configure ROIP Gateway(s) Requests for managed deployment assistance can be reached at: Phone Requests: (469) 476-0820 Email Requests: KODVZLMRSupport@motorolasolutions.com. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 23 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Customer Requirements: Customer shall be required to do the following: ROIP Managed Virtual Deployment and ISSI Managed Virtual Deployment end once a successful configuration and functional test occur: A successful configuration for ROIP or ISSI occurs when: • Backhaul connectivity successfully verified with IP gateway VPN • Two-way traffic observed inside backhaul interface • LMR Group MDN(s) ordered and recorded A successful functional test occurs when based on the following criteria: RoIP Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to RoIP Gateway successful • RoIP Gateway originated group calls to Verizon PTT Plus Service successful Assign a project Single Point of Contact. Provide mobile / portable radio for connectivity to each channel connected to ROIP Gateway(s). Backhaul Technology Selection. Manage schedule and report availability for turn up. Provide VPN Peer Details. Approve necessary authorizations to be billed to the account. Order IP Gateway. Review designs. Complete Site Survey Web Form. Provide resulting LMR Group MDN authorization numbers assigned in Enterprise Contact Management (ECM) Tool to Verizon. Physical Installation. Approve the one-time Virtual Deployment charges for managed install. Build Talk Groups in PTT+ online portal Enterprise Contact Management (ECM), including ROIP Gateway authorization. Configure VPN on local network to data center. Assign single point of contact for VPN configuration. Customer to confirm the required networking elements completed. Assign individual to receive ROIP Gateway(s). Configure network elements as needed (if sourced as a part of project). Access to add network elements to Customer’s network. Test and successfully complete calls between Push to Talk Plus Service and the LMR network. Purchase separately ROIP Gateway(s) and cables for connected LMR. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 24 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. ISSI Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to ISSI Interconnect successful • Talker ID Alias of LMR Group MDN observed on Verizon PTT Plus Service handsets when LMR User is speaking Name ID Features The features below reflect the monthly access charge discount. No additional discounts apply Feature Monthly Access Share Name ID* $0.00 Company Name ID $1.99 per line Note: Depending upon the service provider and/or carrier to which the called party is subscribed, the called party (terminating device) may or may not be able to view the caller’s name. The Call Filter Plus feature is purchased separately. Company Name ID • Allows Government customers to display their agency name, number and logo on outbound calls on a line-by-line basis to Verizon Call Filter Plus subscribers. It may also display on other carrier devices. • The Logo display service is compatible only with Android Devices. • Users must be subscribed to the My Business portal to use this feature. Share Name ID • A free service that allows Government customers to personalize their name (as per Account Owner’s Billing Name) on outbound calls to Verizon Call Filter Plus subscribers. It may also display on other carrier devices. . 1. Users must be subscribed to the My Business portal to use this feature. Call Filter Plus Service Fees This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee1 $0.75 Notes: Additional feature information is attached hereto . 1This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device. Call filter is not available on all call, all devices and in all areas. The Call Filter app is pre-loaded on most capable devices or can be downloaded from the app store. * Once enabled all lines have the ability to access call filter. Call filter features are billed separately; however, all supported options will appear and cannot be blocked. Call Filter Free Service This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee1 $0.00 Notes: Additional feature information is attached hereto. 1This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device. Call filter is not available on all call, all devices and in all areas. The Call Filter app is pre-loaded on most capable devices or can be downloaded from the app store. * Once enabled all lines have the ability to access call filter. ** 4G LTE GSM/UMTS capable devices, require VoLTE/HD Voice. Call filter features are billed separately; however, all supported options will appear and cannot be blocked. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 25 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. ENHANCED SERVICES AND SOLUTIONS 4G Smartwatch with NumberShare1 Unlimited Plan - Government This plan is not eligible for monthly access fee discounts. Monthly Access Fee $10.00 (13413) Domestic Anytime Minutes Unlimited Domestic Data Allowance2 Unlimited Domestic and International Messaging Allowance3 Unlimited Notes: This plan is for use only in the United States on the Verizon Wireless 4G network. When NumberShare is active on a 4G Smartwatch, certain services will not work on the Smartwatch device including: Call Forwarding, No Answer Transfer, Busy Transfer, Caller Name ID, Voicemail (access voicemail on the Smartwatch device by dialing the host smartphone number and pin)), and RingBack Tones. Calls and messages to/from blocked contacts will not be blocked on the Smarthwatch when NumberSharing with a host smartphone. Verizon does not guarantee that NumberShare will work at all times in every situation and the service works only with eligible devices. 1. Only lines on select smartwatches with the NumberShare service can be activated on this plan. Certain conditions must be met prior to activation. This plan can only be used when paired with a Verizon Wireless Smartphone that has unlimited data. 2. Usage may be prioritized behind other customers in the event of network congestion. 3 Unlimited messaging from within the United States to anywhere in the world where messaging services are available Verizon Mobile Device Management (MDM): Government Subscribers Only Verizon MDM is not eligible for the monthly access charge discount. No additional discounts apply. Verizon MDM Feature Access Fee Enterprise Firmware Over the Air (FOTA) Management1 $0.00 (license requirement with service) Device Diagnostics2 $0.99 / per device per month Broadband Hotspot Management3 $1.49 / per device per month OR $15.00 / per device per year Unified Endpoint Management $1.00 / per device per month OR $10.00 / per device per year Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. MDM supports select devices and operating systems and may require installation of a software agent. MDM features are billed separately; however, all supported options will appear and cannot be blocked. Due to a number of features that require HTML 5, Verizon MDM requires Internet Explorer Version 10 and above to work efficiently. 1 Enterprise Firmware Over the Air (FOTA) Management supports Android devices, including Jetpacks and USB devices. 2 Device Diagnostics supports Verizon Android devices operating on OS 4.0 and higher excluding Apple IOS and Google Pixel/Nexus Devices. 3 Broadband Hotspot Management currently supports the MiFi 7730L, AC791L, Jetpack MiFi 6620L, and USB730L. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 26 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management License Fees On-Premise (Core) (Minimum 500+ MI Core Licenses Required for initial order/installation) A discount has been applied. MobileIron Licenses and Installation services are not eligible for any further discounts. On-Premise (Core) (Software Subscription License) Annual Subscription License Bundle per Device with Direct Support Annual Subscription License Bundle per User with Direct Support (3 Devices per User) License Type Description/SKU Monthl y Cost Annual Cost Description/SKU Monthl y Cost Annual Cost Silver MobileIron Core (on-premise) EMM Silver Bundle per Device SKU: MICore Silver Per Device $3.00 $36.00 MobileIron Core (on-premise) EMM Silver Bundle per User SKU: MICore Silver Per User $4.50 $54.00 Gold MobileIron Core (on-premise) EMM Gold Bundle per Device SKU: MICore Gold Per Device $4.50 $54.00 MobileIron Core (on-premise) EMM Gold Bundle per User SKU: MICore Gold Per User $6.75 $81.00 Platinum MobileIron Core (on-premise) EMM Platinum Bundle per Device SKU: MICore Platinum Per Device $5.63 $67.50 MobileIron Core (on-premise) EMM Platinum Bundle per User SKU: MICore Platinum Per User $8.63 $103.50 On-Premise (Core) (Software Perpetual License) Annual Subscription License Bundle per Device and Direct Support Annual Subscription License Bundle per User and Direct Support (3 Devices per User) Type Description/SKU Monthly Cost Annual Cost One-Time Cost Description/SKU Monthly Cost Annual Cost One-Time Cost Silver License MobileIron Core (on-premise) EMM Silver per Device Perpetual License SKU: MICore Silver Per Device Perpetual License - - $56.25 MobileIron Core (on-premise) EMM Silver per User Perpetual License SKU: MICore Silver Per User Perpetual License - - $82.50 Silver Support (REQUIRE D) Maintenance Support for MobileIron Core (on- premise) EMM Silver per Device Perpetual License SKU: Maintenance Support MICore Silver Per Device Perpetual License $0.94 $11.25 - Maintenance Support MobileIron Core (on- premise) EMM Silver per User Perpetual License SKU: Maintenance Support MICore Silver Per User Perpetual License $1.38 $16.50 - Gold License MobileIron Core (on- premise) EMM Gold per Device Perpetual License SKU: MICore Gold Per Device Perpetual License - - $82.50 MobileIron Core (on- premise) EMM Gold per User Perpetual License SKU: MICore Gold Per User Perpetual License - - $123.75 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 27 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Gold Support (REQUIRE D) Maintenance Support MobileIron Core (on-premise) EMM Gold per Device Perpetual License SKU: Maintenance Support MICore Gold Per Device Perpetual License $1.38 $16.50 - Maintenance Support MobileIron Core (on-premise) EMM Gold per User Perpetual License SKU: Maintenance Support MICore Gold Per User Perpetual License $2.06 $24.75 - Platinum License MobileIron Core (on- premise) EMM Platinum per Device Perpetual License SKU: MICore Platinum Per Device Perpetual License - - $105.00 MobileIron Core (on- premise) EMM Platinum per User Perpetual License SKU: MICore Platinum Per User Perpetual License - - $157.50 Platinum Support (REQUIRED) Maintenance Support MobileIron Core (on- premise) EMM Platinum per Device Perpetual License SKU: Maintenance Support MICore Platinum Per Device Perpetual License $1.75 $21.00 - Maintenance Support MobileIron Core (on-premise) EMM Platinum per User Perpetual License SKU: Maintenance Support MICore Platinum Per User Perpetual License $2.63 $31.50 - PROFESSIONAL SERVICES On-Premise (Core) Installation1 Support and Maintenance Included License Type Description/SKU One-time Cost2 Silver MICore Silver Installation MI-PS-DEPLOY1 $3,000.00 Gold MICore Gold Installation MI-PS-DEPLOY2 $6,000.00 Platinum MICore Platinum Installation MI-PS-DEPLOY3 $8,000.00 MobileIron Remote Technical Product Training3 Remote Technical Product Training Up to six (6) hours of training on the features of MobileIron software (e.g. customization, configuration and support) typically divided into three 2-hour sessions. $1,500.00 Note. Customer must choose one License Type; selection cannot be mixed and/or matched. 1A minimum of 500 MobileIron licenses are required for On-Premise (Core) for initial order for new MobileIron Customers. 2On-premise (Core) requires integration and setup with backend systems. Installation charges are prepackaged services providing access to a Professional Services Engineer to assist customer in installing/integrating the MobileIron platform. Pricing above applies to the installation of up to 5,000 MobileIron licenses. If Customer installation requires more than 5,000 MobileIron licenses, MobileIron Premium Implementation Services may apply which provides advisory services and an implementation engineer at a cost of $25,000.00 to manage large scale deployments; alternatively, Customer may use its own installation services. 3Remote Technical Product Training (“Training”) does NOT include any installation or setup activities, project management of the Customer deployment, or roll out or implementation of Software. If Customer should need additional product training hours, additional charges apply. Training must be scheduled within 90 days of MobileIron license and services purchase and must be completed within 180 days of purchase (“Term”). Training costs are nonrefundable. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 28 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management License Fees Cloud (Minimum 25+ MI Cloud Licenses Required for initial order/installation) A discount has been applied. MobileIron Licenses and Installation services are not eligible for any further discounts. Cloud License Annual Subscription License Bundle per Device with Direct Support Annual Subscription License Bundle per User with Direct Support (3 Devices per User) License Type Description/SKU Monthly Cost Annual Cost Description/SKU Monthly Cost Annual Cost Silver MobileIron Cloud EMM Silver Bundle per Device SKU: MICloud Silver Per Device $3.00 $36.00 MobileIron Cloud EMM Silver Bundle per User SKU: MICloud Silver Per User $4.50 $54.00 Gold MobileIron Cloud EMM Gold Bundle per Device SKU: MICloud Gold Per Device $4.50 $54.00 MobileIron Cloud EMM Gold Bundle per User SKU: MICloud Gold Per User $6.75 $81.00 Platinum MobileIron Cloud EMM Platinum Bundle per Device SKU: MICloud Platinum Per Device $5.63 $67.50 MobileIron Cloud EMM Platinum Bundle per User SKU: MICloud Platinum Per User $8.63 $103.50 PROFESSIONAL SERVICES Cloud Installation1 Support and Maintenance Included License Type SKU One-time Cost2 Silver MICloud Silver Installation MI-PS-DEPLOY1-MICLOUD $1,500.00 Gold MICloud Gold Installation MI-PS-DEPLOY2-MICLOUD $3,000.00 Platinum MICloud Platinum Installation MI-PS-DEPLOY3-MICLOUD $4,000.00 MobileIron Remote Technical Product Training3 Remote Technical Product Training Up to six (6) hours of training on the features of MobileIron software (e.g. customization, configuration and support) typically divided into three 2-hour sessions. $1,500.00 Note. Customer must choose one License Type; selection cannot be mixed and/or matched. 1A minimum of 25 MobileIron licenses are required for initial Cloud order for new MobileIron customers. 2MICloud requires integration and setup with backend systems. Installation charges are prepackaged services providing access to a Professional Services Engineer to assist customer in installing/integrating the MobileIron platform. Pricing above applies to the installation of up to 5,000 MobileIron licenses. If Customer installation requires more than 5,000 MobileIron licenses, MobileIron Premium Implementation Services may apply which provides advisory services and an implementation engineer at a cost of $25,000.00 to manage large scale deployments; alternatively, Customer may use its own installation services. 3Remote Technical Product Training (“Training”) does NOT include any installation or setup activities, project management of the Customer deployment, or roll out or implementation of Software. If Customer should need additional product training hours, additional charges apply. Training must be scheduled within 90 days of MobileIron license and services purchase and must be completed within 180 days of purchase (“Term”). Training costs are nonrefundable. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 29 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management: Government Subscribers On-Premise and Cloud Managed Service Features All features are available on both On-premise and Cloud managed installations. Included features are determined by MobileIron License Type Feature Functionality Included Features by License Silver Gold Platinum Apple DEP Supports Apple DEP (for iOS devices)    Android for Work Supports AFW (on AFW enabled devices)    Samsung KNOX Integrates with Samsung KNOX (KNOX sold separately)    Email Access Secure Active Sync (all bundles) Divide PM (Gold/Platinum bundles for additional fee)    Secure Enterprise Gateway (Sentry) In-line gateway that manages, encrypts, and secures traffic between the mobile device and back-end enterprise systems. (Requires user setup/installation)    Apps@Work Enterprise App Store Basic Container    Content Catalog Secure Doc catalog and publishing (basic content repository) 25 files/ 2MB each 50 files/ 25MB each Docs@Work Access, annotate and share documents from email, and on-premise management repositories    AppConnect Containerization of Application at Rest App wrapping AppConnect ecosystem (3rd Party applications already compatible with MobileIron container)    Web@Work Secure Browser Secure data in motion No VPN required    Tunnel iOS per App VPN native functionality    Help@Work Customizable app that enables screen sharing on device for trouble shooting for internal customer trouble shooting    Identity@Work MobileIron’s ability to proxy Kerberos allows iOS devices that are not on the corporate network to use iOS 7 SSO without needing to expose the Kerberos Key Distribution Center (KDC)    Service Connect Integrations ServiceNow integration to streamline IT workflows    Notes. Customer may purchase MobileIron, Inc. (“MobileIron”) licenses and services (“MobileIron Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the MobileIron Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. MobileIron Services are manufactured by MobileIron, Inc. Any license for MobileIron Services must be obtained directly from MobileIron either upon purchase or installation of the MobileIron Services. MobileIron Services are subject to MobileIron’s terms and conditions attached hereto. Verizon Wireless will direct MobileIron to fulfill Customer’s MobileIron Services order. Customer support for MobileIron Services must be obtained directly from MobileIron, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to MobileIron Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate MobileIron representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 30 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management Remote Technical Product Training: Government Subscribers MobileIron Remote Technical Product Training services are not eligible for discounts Includes up to six (6) hours of MobileIron software training Common Training Project Activities Session Activity Description Administrative Training Session 1 Administrative Training – Session 1: 1. MobileIron Architecture 2. Installation/Setup Review 3. MobileIron Admin Portal* 4. System Portal 5. User Management 6. Sentry Overview 7. High Availability Overview (if applicable) • Walk-through of the overall Software architecture • Review installation basics (review only - no installation activity) • Provide a deep dive into the administration portal features and functionality • Provide deployment and configuration set up best practices • Provide policy configuration guidance for common security, sync, and application control policies • Review setup options for Sentry and Core High Availability Administrative Training Session 2 Administrative Training – Session 2: 1. Device Registration/Management Details* 2. Common Troubleshooting Steps • Provide a deep dive into registering users and the user management tools • Review the most common troubleshooting tips and tricks MobileIron administrators and help-desk staff members encounter during the operational rollout Help Desk Training Help Desk Training: 1. MobileIron Architecture 2. UI Basics 3. MobileIron Policies 4. User Management 5. Device Registration/Management Details* • The same topics as above, but covered for the help desk audience supporting, rather than administering, the MobileIron application DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 31 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Canvas Canvas is a service that helps you replace paper forms and processes with efficient mobile business apps and forms to save money and time on data collection. Canvas offers 3 plans: Startup Business and Professional. Customers can only select one of the plans at a time (e.g. cannot mix plans on the same account.) Monthly or annual subscription available. Item Name Canvas Startup Canvas Business Canvas Professional Number of Users Supported 1 - 5 Unlimited Unlimited Monthly Service Fee $15.00 $25.00 $35.00 Annual Service Fee $156.00 $264.00 $372.00 Canvas Features Features Startup Business Professional Form Submissions Unlimited Unlimited Unlimited 3rd Party Cloud Integration    App Builder    PDF Designer    Email/Chat Support    Mobile and Web Editing   Phone Support   Dispatch   Submission Status   HIPPA Compliance   Dedicated Support Representative  Dispatch Scheduling  Advanced Password Management  Webservices  Work flow  Canvas Connect  Products shown or referenced are provided by Canvas, a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Canvas can connect to several different systems including cloud based and server based applications. Customer may purchase Canvas licenses and services (“Canvas Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Canvas Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Canvas Services are manufactured by Canvas Solutions, Inc. Any license for Canvas Services must be obtained directly from Canvas either upon purchase or installation of the Canvas Services. Canvas Services are subject to Canvas’ terms and conditions. Verizon Wireless will direct Canvas to fulfill Customer’s Canvas Services order. Customer support for Canvas Services must be obtained directly from Canvas Solutions, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Canvas Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Canvas representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 32 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Samsung Knox Workspace Knox Workspace is an on-device container that isolates business applications and data from personal ones with government-grade security. Knox Workspace also provides enhanced granular controls over device features to enterprise IT administrators. Requires an additional MDM/EMM (like Knox Premium) to manage the container. Manage the container by integrating Knox IT policies with your existing MDM solution. Only available for Samsung Devices. Subscription Monthly (Month to month) 1 – Year Term (Paid in advance) 2 – Year Term (Paid in advance) License Fee $2.70 $32.40 $64.80 SKU# Knox Workspace - Monthly Knox Workspace - 1-Year Knox Workspace - 2-Year Knox Customization Knox Customization is a comprehensive set of tools and services that allow businesses to customize and deploy end-to-end mobile solutions. Transform Samsung devices into purpose-built solutions for any industry. *Requires upfront proof of device ownership. One Time Charge $3.00/per license Samsung Knox Solutions KnoxTM is Samsung’s mobile device defense-grade security platform. The Knox Platform services multiple user segments through three separate offerings. Samsung Knox Premium is cloud-based device management that allows users to securely manage the business side of corporate devices. Samsung Knox Workspace, another offering, is an enterprise device container that acts as a secure and productive environment for work data and apps. Package Name Samsung Knox Premium Samsung Knox Workspace Target Audience SMB & Enterprise with basic security needs Enterprise, Government & Regulated Industries Components End-to-end secure mobile platform bundled with Samsung cloud EMM for device management  Works on both Android and iOS ecosystems  Knox container with essential policy controls   SAMSUNG Knox FOR ENTERPRISE Samsung Knox Premium Knox Premium is a cloud-based cross-platform enterprise mobility management solution combined with an on- device secure container for Samsung devices. Subscription Monthly (Month to month) 1 – Year Term (Paid in advance) 2 – Year Term (Paid in advance) License Fee $0.75 $9.00 $18.00 SKU# Knox Premium EMM - Monthly Knox Premium EMM - 1- Year Knox Premium EMM - 2-Year DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 33 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Knox Workspace container with expanded and advanced policy controls  IT Admin management of employee devices  Enterprise can black list/white list apps within the Knox Workspace container  Can manage VPN profiles in Knox Workspace container  Customer may purchase SAMSUNG Knox FOR ENTERPRISE licenses and services (“Knox Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Knox Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Knox Services are manufactured by Samsung Electronics Co., Ltd. (“Samsung”). Any license for Knox Services must be obtained directly from Samsung either upon purchase or installation of the Knox Services. Knox Services are subject to Knox Services’ terms and conditions attached hereto. Verizon Wireless will direct Knox Services to fulfill Customer’s Knox Services order. Customer support for Knox Services must be obtained directly from Samsung. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Knox Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Knox Services representatives. IBM® MaaS360® Enterprise Mobility Management (EMM) Unified Endpoint Management (UEM) IBM MaaS360 Unified Endpoint Management License Fees A discount has been applied. IBM MaaS360 UEM Licenses and services are not eligible for any further discounts. IBM MaaS360 UEM offers a comprehensive, highly secure platform that manages and protects Devices and Things (smartphones, tablets, laptops, desktops,), People and Identity (authentication, authorization, Single Sign On, secure use access), Apps and Content combined with cognitive technology. Subscription License Bundle: per Device (One (1) license per device) Subscription License Bundle: per User (One (1) license per single user with multiple devices) License Type Description/SKU Monthly Cost Annual Cost Description/SKU Monthly Cost Annual Cost Essential EMM Essentials Suite Per Device License SKU: D1P3GLL (Monthly/Annual) $2.25 $27.00 EMM Essentials Suite Per User SKU: D1P3ILL (Monthly/Annual) $4.50 $54.00 Deluxe EMM Deluxe Suite Per Device License SKU: D1P3LLL (Monthly/Annual) $3.75 $45.00 EMM Deluxe Suite Per User License SKU: D1P3NLL (Monthly/Annual) $7.50 $90.00 Premiere EMM Premier Suite Per Device SKU: D1P3RLL (Monthly/Annual) $4.69 $56.25 EMM Premier Suite Per User License SKU: D1P3TLL (Monthly/Annual) $9.38 $112.50 Enterprise EMM Enterprise Suite Per Device $6.75 $81.00 EMM Enterprise Suite Per User License SKU: D1P3YLL $13.50 $162.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 34 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. SKU: D1P3WLL (Monthly/Annual) (Monthly/Annual) Additional UEM License Options License Type Description/SKU Monthly Cost Annual Cost Laptop Location Laptop Location SKU: D1AM8LL (Monthly/Annual) $0.38 $4.50 IBM MaaS360 UEM Service Features Included features are determined by IBM MaaS360 UEM License Type Feature Functionality Included Features by License Essential Deluxe Premier Enterprise Device Management Manage smartphones, tablets & laptops featuring iOS, Android, Windows 10 Mobile, Windows 7, Windows 10 & macOS     App Management Deploy custom enterprise app catalogs Blacklist, whitelist & require apps     Patch and Update Management Identify & report on missing OS patches Schedule distribution and installation of Windows OS & macOS patches     Identity Management Single sign-on & touch access Conditional access to trusted devices Identity federation with apps     Advisor Improve IT operational efficiency by applying best practices & learning from industry & peer benchmarks     Container App A separate, corporate mobile workplace for iOS, Android & Windows Productivity apps for work in one place     Mobile Expense Management Monitor mobile data usage with real-time alerts Set policies to restrict or limit data & voice roaming     Secure Mobile Email Contain emails, attachments & chat to prevent data leakage Enforce authentication, copy/paste & forwarding restrictions FIPS 140-2 compliant, AES-256 bit encryption for data at res     Secure Mobile Chat Contain all chat mobile conversations and data Establish quick connections via corporate directory lookup     OS VPN Leverages the hosted MaaS360 Certificate Authority to issue authentication certs Deployed alongside your corporate VPN solution     Secure Browser A feature-rich web browser for secure access to intranet sites Define URL filters & security policies based on categories Block known malicious websites     Gateway for Browser Enable MaaS360 Secure Mobile Browser to access enterprise intranet sites, web apps & network resources Access seamlessly & securely without needing a VPN session on mobile device     DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 35 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Content Management Enforce authentication, copy/paste & view-only restrictions     Gateway for Documents Secure access to internal files: e.g., SharePoint & Windows File Share     App Security Enforce authentication & copy/paste restrictions     Gateway for Apps Add per app VPN to Application Security to integrate behind-the-firewall data in private apps     Mobile Document Editor Create, edit & save content in a secure, encrypted container     Mobile Document Sync Restrict copy/paste & opening in unmanaged apps Store content securely, both in the cloud & on devices     Mobile Threat Management Detect and analyze mobile malware on compromised devices Automate remediation via near real-time compliance engine Take action on jailbroken/rooted devices over-the-air     Notes. Customer may purchase IBM MaaS360 software licenses and services (“IBM MaaS360 Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the IBM MaaS360 Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. IBM MaaS360 Services are manufactured by International Business Machines Corporation, Inc. Any license for IBM MaaS360 Services must be obtained directly from IBM MaaS360 either upon purchase or receipt of notification from IBM of access to IBM MaaS360 Services. IBM MaaS360 Services are subject to IBM MaaS360’s terms and conditions attached hereto. Verizon Wireless will direct IBM MaaS360 to fulfill Customer’s IBM MaaS360 Services order. Customer support for IBM MaaS360 Services must be obtained directly from International Business Machines Corporation, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to IBM MaaS360 Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate IBM MaaS360 representatives. Networkfleet Service Options for State of Florida The Service Options below have been discounted. No additional discounts apply. Service Options Purchase Cost 5200-GPS Only $17.00 5500-Diagnostics + GPS $19.00 H6100 Expressfleet $13.86 AssetGuard BX Non-Powered Asset Tracking $13.00 Connect $2.95 Customizable Update Rates (“CUR”) 1 Minute $0.00 Customizable Update Rates (“CUR”) 45 Seconds $1.00 Customizable Update Rates (“CUR”) 30 Seconds $2.00 Customizable Update Rates (“CUR”) 15 Seconds $3.00 Satellite $34.95 Data Services $0.00 Notes: Only one Hardware tier and one Service tier per Customer Account. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Additional terms & conditions apply to Networkfleet Service that are subject to review by end user government agencies. Customizable Update Rates (CUR). Authorized registered user may change a device update rate through the Self Service Portal (SSP) to 60 seconds at no additional cost. Please note, if the device update rate is changed to a 45 (CUR45), 30 (CUR30), or 15 (CUR15) second update rate, an additional charge per device would apply per the CUR list price for the selected rate. Networkfleet Device/Hardware Options for State of Florida The Devices/Hardware Options below have been discounted. No additional discounts apply. Device/Hardware Options Purchase Cost 5200-GPS Only $85.00 5500-Diagnostics + GPS $85.00 1009N2VD-6100 Expressfleet $55.00 AssetGuard BX Non-Powered Asset Tracking $150.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 36 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Notes: Only one Hardware tier and one Service tier per Customer Account. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Item Number Accessory Price PARTS030 Reinstallation Kit $3.00 PARTS031 Tamper Resistant Zip Ties (100 per pack) $50.00 PARTS032 Combination Antenna A (standard) $30.00 PARTS037 AT-1400 Replacement Battery $45.00 PARTS039 AT-1400 Bracket $20.00 PARTS040 Window-Mount GPS Antenna Module (5500/5200) $35.00 PARTS041 Sensor Input Harness (5500/5200) $10.00 PARTS042 OBD-II Adapter Kit only including Core Connector & 8 Adapters (5500/5200) $20.00 PARTS043 6-pin Heavy Duty Harness (5500/5200) $35.00 PARTS044 9-pin Heavy Duty Harness with Square Flange (5500/5200) $35.00 PARTS045 9-pin Heavy Duty Harness with “D” Mount (5500/5200) $35.00 PARTS069 OBD Harness Extension $10.00 PARTS070 16-Pin Heavy Duty Harness $35.00 PARTS046 Universal Harness (5200) $10.00 PARTS047 Light Duty Harness plus OBD-II Adapter Kit (5500/5200) $35.00 PARTS090 Alternate Power/Ground Adapter (5200/5500) $20.00 PARTS053 Garmin FMI 45 Cable with Traffic for Connect $145.95 PARTS054 Garmin FMI Modified Cable $55.00 PARTS057 Pelican Micro Case for 5200 w/ 15’ Universal Harness $74.95 A-PEM001 PEM Port Expansion Module $140.00 PARTS059 Quick Install Harness $10.00 A-SAT001 Satellite Modem $550.00 PARTSS063 Satellite Antenna $50.00 PARTSS064 Satellite Harness $50.00 KIT-SAT Satellite Kit (includes one modem, antenna & harness) $650.00 PARTS065 Asset Guard BX Replacement Batter (1) $75.00 PARTS066 Asset Guard BX Magnet Mount Kit (set of 4) *See Note $75.00 PARTS095 ID Reader Adapter Install Kit $30.00 PARTS060 Driver ID Reader $15.00 PARTS061 Driver ID Key $3.50 PARTS087 Audible Driver ID Alert $15.00 PARTS071 Bluetooth Extension $0.00 PARTS093 Universal Harness (6100) $10.00 PARTS058 Universal Harness $10.00 PARTS097 5000 9-Pin “D” Mount Harness Type 2 $35.00 PARTS098 5000 9-Pin Square Harness Type 2 $35.00 PARTS111 USM 9-Pin “D” Mount Harness Type 2 Pins F-G $35.00 PARTS112 USM 9-Pin Square Harness Type 2 Pins F-G $35.00 Notes: * Asset Guard BX Magnet Mount Kit includes CalAmp 133561 hardware and lanyard & CalAmp 1M101-MNC25 magnets (set of 4). Item Number Installation Type Pricing (per unit) Notes I-INSTALL-UNIT Base Installation – Plug/Play or 3 Wire $65.00 Base Installation includes 1 Device and 1 Harness D-INSTALL-UNIT Limited Lifetime Base Installation $2.00 Monthly Service Fee I-INSTALL-FMI Add-On to Base Installation (Garmin) $35.00 I-INSTALL-SENSOR Add-On to Base Installation (Sensor) $65.00 Sensor Install is $65.00 PER SENSOR I-INSTALL-AG Add-On to Base Installation (AssetGuard BX) $65.00 I-INSTALL-PMC Add-On to Base Installation (Pelican Micro Case) $35.00 I-INSTALL-PEM Add-On to Base Installation (Port Expansion Module) $35.00 I-INSTALL-SAT Add-On to Base Installation (Satellite) $35.00 I-INSTALL-DID Add-On to Base Installation (Driver ID) $35.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 37 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. I-INSTALL –BTE Add-On to Base Installation (Bluetooth) $35.00 D-INSTALL-BTE Limited Lifetime Add-On to Base Installation (Bluetooth) $1.00 Monthly Service Fee D-INSTALL-FMI Limited Lifetime Add-On to Base Installation (Garmin) $1.00 Monthly Service Fee D-INSTALL-SENSOR Limited Lifetime Add-On to Base Installation (Sensor) $1.00 D-INSTALL-AG Limited Lifetime Add-On to Base Installation (AssetGuard BX/PW) $2.00 D-INSTALL-PMC Limited Lifetime Add-On to Base Installation (Pelican Micro Case) $1.00 Monthly Service Fee D-INSTALL-PEM Limited Lifetime Add-On to Base Installation (Port Expansion Module) $1.00 Monthly Service Fee D-INSTALL-SAT Limited Lifetime Add-On to Base Installation (Satellite) $1.00 Monthly Service Fee D-INSTALL-DID Limited Lifetime Add-On to Base Installation (Driver ID) $1.00 Monthly Service Fee I-SWAP-UNIT Device Swap $65.00 I-TRANSFER-UNIT Device Transfer $65.00 I-REMOVAL-UNIT Removal $65.00 Removal of device. I-NOSHOW No Show $75.00 Applies per trip if the installer makes the trip and the designated vehicle is not available so the unit cannot be installed. I-TROUBLESHOOT-UNIT Troubleshoot; Mileage $65.00 Per Trip TRAINING-HALF ½ Day Installation Training $150.00 TRAINING-FULL Full Day Installation Training $300.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 38 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. One Talk Solution: Government Subscribers Only The plans/features below reflect any applicable discount. No additional discounts apply. One Talk is a business telephone system that combines landline and mobile phone capabilities into a fully integrated mobile and office solution providing a single telephone number (“Mobile Data Number/MDN”) with the same mobile and landline features. One Talk Solution: Desk Phone/Mobile Client Price Plan Type Line Level Plans One Talk Primary MDN Monthly Access One Talk Price Plan (100 MB Data) $10.00 One Talk Feature $15.00 One Talk Line Access Charge N/A One Talk Solution: Auto Receptionist (AR) Auto Receptionist Price Plan Type Line Level Plans One Talk Primary MDN Monthly Access One Talk AR Price Plan (100 MB Data) $10.00 One Talk AR Feature $10.00 One Talk AR Line Access Charge N/A One Talk Solution: Hunt Group (HG) Hunt Group - Every ECPD profile will be allowed to activate two Hunt Groups by default; additional Hunt Groups can be purchased as long as the ratio of active One Talk lines to Hunt Groups is 3:1 respectively Price Plan Type Line Level Plans One Talk Primary MDN Monthly Access One Talk HG Price Plan (100 MB Data) $0.00 One Talk HG Feature $0.00 One Talk HG Line Access Charge N/A Optional Features One Talk Premium Visual Voicemail for Android Smartphone $2.99 One Talk Premium Visual Voicemail for Desk Phone & Mobile Client $2.99 One Talk Voicemail Talk To Text for iOS Smartphones $2.99 One Talk Caller Name ID $2.99 Additional Devices For MDN’s activated on a Smartphone, Desk Phone, Mobile Client, a maximum of up to eight (8) devices can be shared with the MDN as follows: 1 Smartphone, up to 2 desk phones and up to 5 mobile clients. Smartphone Device Desk Phone1 Mobile Client2 (Includes Smartphones and Tablets) Auto Receptionist/ Hunt Group Additional devices (endpoint) incur a $10.00 monthly access $0.00 for additional devices (excluding Smartphone devices with One Talk Basic Dialer) $0.00 for additional devices (excluding Smartphone devices with One Talk Basic Dialer) N/A Notes: One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls drop if either party leaves Verizon 4G LTE coverage. When outside of the 4G LTE coverage area and without 3G or WiFi service, the device operates as a standard device (1X calling) with standard voice and SMS messaging capabilities with no One Talk features available to the user. Mobile client is the One Talk client. 1One (1) additional Desk Phone can be added as an additional device per MDN. 2Mobile Client eligible devices (includes devices from other carriers); Smartphones (without One Talk Basic Dialer), wireless and WiFi tablets; limit five (5) total per MDN (including primary device. Installing the One Talk Mobile client consumes an estimated 50MB of data. Additional information regarding One Talk is attached hereto DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 39 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 4G Business Unlimited One Talk Auto Receptionist Plan Government Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $10.00 (99319) Voice Minutes Allowance Unlimited Data Allowance1 Unlimited Notes: Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only One Talk Auto Receptionist Devices can be activated on this plan. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management (PNTM) or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device. 4G Business Unlimited One Talk Mobile Client/Desk Phone Plan Government Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $10.00 (99320) Voice Minutes Allowance Unlimited Data Allowance1 Unlimited Notes: Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only One Talk Desk Phone Devices can be activated on this plan. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management (PNTM) or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device. One Talk Call Queue Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $25.00 $45.00 Calls in Queue 10 calls held in queue 25 calls held in queue Monthly Call Queue Agent Feature $1.00 per line/per month* Notes: One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls drop if either party leaves Verizon 4G LTE coverage. When outside of the 4G LTE coverage area and without 3G or WiFi service, the device operates as a standard device (1X calling) with standard voice and SMS messaging capabilities with no One Talk features available to the user. Mobile client is the One Talk client. 1One (1) additional Desk Phone can be added as an additional device per MDN. 2Mobile Client eligible devices (includes devices from other carriers); Smartphones (without One Talk Basic Dialer), wireless and WiFi tablets; limit five (5) total per MDN (including primary device. Installing the One Talk Mobile client consumes an estimated 50MB of data. For additional information regarding One Talk please refer to the One Talk documents attached hereto. 1. Call queue has a maximum limit of 40 agents per call queue setup. 2. Dial MDN direct or be routed through Auto Receptionist DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 40 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. NETMOTION These products Do Not qualify for additional discounts Service Item Software Plan ID SKU Frequency/ Payment Plan Price Function "Mobility VPN" (Virtual Private Network for wireless connections) - An encrypted, secure tunnel for mobile devices 651968 NMSVZW-GOV-SILVER-Monthly: MONTHLY Monthly $4.33 "Mobility VPN" (Virtual Private Network for wireless connections) An encrypted, secure tunnel for mobile devices -- Works with Android, iOS, Windows and Mac devices -- Criminal Justice Information Systems (CJIS) Compliance 651969 NMSVZW-GOV-SILVER-Annual: ANNUAL Annual $52.00 "Mobility VPN" + "Modules" (Policy, Network Access Control, Mobile Analysis) 651970 NMSVZW-GOV-GOLD-Monthly: MONTHLY Monthly $6.93 All features of the Mobility VPN base product, plus the Policy, Network Access Control (NAC) and Mobile Analysis Modules 651971 NMSVZW-GOV-GOLD-Annual: ANNUAL Annual $83.20 "Mobility VPN" + "Modules" + "Diagnostics" which includes connectivity problem identification, security reinforcement, improved end user productivity and powerful reporting. 651972 NMSVZW-GOV-PLATINUM-Monthly: MONTHLY Monthly $8.67 All features of the Mobility VPN base product and the Policy, Network Access Control (NAC) and Mobile Analysis Modules, Plus Diagnostics 651973 NMSVZW-GOV-PLATINUM-Annual: ANNUAL Annual $104.00 Mobility VPN + "Modules" + "Diagnostics" + "Mobile IQ" which includes performance assessment, threat defense, cost control, location intelligence and inventory, troubleshooting and system-wide status 651974 NMSVZW-GOV-DIAMOND-Monthly: MONTHLY Monthly $13.00 All features of the Mobility VPN base product and the Policy, Network Access Control (NAC) and Mobile Analysis Modules, Plus Diagnostics + MobileIQ 651975 NMSVZW-GOV-DIAMOND-Annual: ANNUAL Annual $156.00 Comprehensive data collection and root cause detection software (add-on feature) 651976 NMSVZW-GOV-DIAGS-Monthly: MONTHLY Monthly $4.33 Comprehensive data collection and root cause detection software 651977 NMSVZW-GOV-DIAGS-Annual: ANNUAL Annual $52.00 Visual troubleshooting, analytics and alerting dashboards (add-on feature) 651978 NMSVZW-GOV-MIQ-Monthly: MONTHLY Monthly $4.33 Visual troubleshooting, analytics and alerting dashboards 651979 NMSVZW-GOV-MIQ-Annual: ANNUAL Annual $52.00 Professional Services - Up to 8 Hours 651980 11NMPS-GOV-8HR-S - One Time: ONE TIME One-Time $2,000.00 Off-site Services Professional Services - Up to 4 Hours 651981 11NMPS-GOV-4HR-S - One Time: ONE TIME One-Time $1,000.00 Off-site Services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 41 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Mobility Certification Training 651982 11NMTR-GOV-C - One Time: ONE TIME One-Time $2,295.00 Off-site Services Elite Technical Service (0 - 4,999 licenses) 651983 11NMETS-GOV - One Time: ONE TIME One-Time $30,000.00 Off-site Services Elite Technical Service (5,000+ licenses) 651984 11NMETS5K-GOV - One Time: ONE TIME One-Time $50,000.00 Off-site Services Dedicated Technical Account Manager (1 year) 651985 11NMPS-GOV-TAM - One Time: ONE TIME One-Time $40,000.00 Off-site Services Note: Customer may purchase NetMotion Software, Inc. (“NetMotion”) licenses and services (“NetMotion Services”) at the prices listed above. NetMotion Services listed in the pricing sheet marked with an asterisks *** cannot be mixed or matched with other NetMotion Licenses or Services. Verizon Wireless is not the licensor of the NetMotion Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. NetMotion Services are manufactured by NetMotion. NetMotion Software is subject to a separate End User License Agreement (EULA) with NetMotion attached hereto,. Use of the NetMotion licenses or NetMotion Services is deemed to be the Customer's acceptance of the terms of the EULA. Customer must accept the EULA as the party liable for each license, and agrees that the Customer will comply with the obligations under the EULA. Verizon Wireless reserves the right to (i) modify or discontinue the Solution in whole or in part and/or (ii) terminate the Solution at any time without cause. Customer's sole and exclusive remedy for any damages, losses, claims, costs, and expenses arising out of or relating to use of the Solution will be termination of service. A. Verizon Wireless will direct NetMotion to fulfill Customer’s NetMotion Services order. Basic functionality questions and other general customer support can be obtained by calling Verizon Wireless Customer Support. All other customer support questions and issues for NetMotion Services must be obtained directly from NetMotion Software, Inc. If Verizon Wireless, in its sole discretion, determines that an inquiry from a subscriber is related to NetMotion Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate NetMotion representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 42 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Asavie Moda is a network-based “all-in-one” web portal security and data management solution that enables organizations to easily and effectively manage security and productivity, along with rich reporting insights on all their mobile devices. The Asavie Moda solution extends the security provided by the customer’s Mobile Device Management platform into the network by delivering real-time visibility, control and security of the data in transit for any mobile device. Asavie Moda Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. Description SKU Name Plan ID Quantity Annual Monthly 1Asavie Moda for MPN Gov Customers ModaMPNG 677970 (Annual) 677971 (Monthly) 1-199 $80.92 $7.49 200-499 $68.85 $6.38 500-999 $60.75 $5.63 1000-2499 $52.65 $4.88 2500-9999 $48.60 $4.50 10000+ $40.50 $3.75 2Asavie Moda Global (OTT) Gov Customers ModaGLOBAL 677969 (Annual) 677968 (Monthly) 1-199 $80.92 $7.49 200-499 $68.85 $6.38 500-999 $60.75 $5.63 1000-2499 $52.65 $4.88 2500-9999 $48.60 $4.50 10000+ $40.50 $3.75 Notes. Asavie Moda is an all-in-one web portal that is an easy to deploy security and data management solution for an entire mobile estate. 1Asavie Moda for MPN Gov Customers – Does require customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. 2Asavie Moda Global (OTT) Gov Customers – Does not require Private Network. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Any license for Asavie Services must be obtained directly from Asavie either upon purchase or installation of the Asavie Services. Asavie Services are subject to Asavie terms and conditionsattached hereto.. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 43 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Asavie IoT Connect® provides Private Network connectivity on demand for remote sites and IoT devices. Provides direct, enterprise-grade connection that bypasses the public Internet, helping to reduce exposure to possible cyber threats. Asavie IoT Connect® Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. Name SKU Name Plan ID Quantity Annual Monthly IoT MPN 25 MB IOTCMPN25MBG 677959 (Annual) 677958 (Monthly) 1-199 $24.22 $2.24 200-499 $20.59 $1.91 500-999 $18.16 $1.68 1000-2499 $15.74 $1.46 2500-9999 $14.53 $1.35 10000+ $12.11 $1.12 Notes. Asavie IoT Connect runs over Verizon’s secure Private Network. 1 Requires customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Any license for Asavie Services must be obtained directly from Asavie either upon purchase or installation of the Asavie Services. Asavie Services are subject to Asavie terms and conditionsattached hereto.. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 44 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Asavie IoT Connect® with Cloud Connect Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. IoT MPN 25 MB CC IOTCMPN25MBCCG 677953 (Annual) 677952 (Monthly) 1-199 31.46 2.99 200-499 26.74 2.54 500-999 23.59 2.24 1000-2499 20.45 1.95 2500-9999 18.87 1.80 10000+ 15.73 1.5 IoT MPN 150 MB IOTCMPN150MBG 677957 (Annual) 677956 (Monthly) 1-199 $40.42 $3.74 200-499 $34.36 $3.18 500-999 $30.31 $2.81 1000-2499 $26.27 $2.43 2500-9999 $24.25 $2.25 10000+ $20.21 $1.87 IoT MPN 150+ MB IOTCMPN150MBPLUSG 677955 (Annual) 677954 (Monthly) 1-199 $80.92 $7.49 200-499 $68.78 $6.37 500-999 $60.69 $5.62 1000-2499 $52.60 $4.87 2500-9999 $48.55 $4.50 10000+ $40.46 $3.75 Notes. Asavie IoT Connect runs over Verizon’s secure Private Network. 1 Requires customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Asavie Services are subject to Asavie terms and conditions attached hereto. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 45 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Verizon Secure Cloud Gateway Powered by iboss Secure Cloud Gateway is a cloud-based secure web gateway service that provides security for web traffic and protects users from internet- threats through enforcement of internet policy compliance. Built for the cloud and the modern, distributed organization, Secure Cloud Gateway helps meet the cybersecurity needs of today’s organizations who are challenged with enforcing internet policy and security across decentralized networks, branch offices, and remote and mobile users. The Secure Cloud Gateway service is powered by iboss, a leading web security company. These licenses are not eligible for monthly access discounts. SKU Price Plan ID Description Frequency Cost CF-WIRELESS-NNI- SLED Price plan ID 699515 Core Gateway Monthly $2.72 MDF-WIRELESS-NNI-SLED Price Plan ID 699514 Malware Defense Monthly $4.17 Note: Secure Cloud Gateway powered by iboss solution requires a Mobile Private Network Tiered Hierarchy design where iboss operates the parent private network and each mutual customer of iboss and Verizon Wireless must have a private network built as a child of the iboss parent. *A minimum quantity of 100 user licenses per order is required. Licenses bill in full monthly increments with no prorations with a one year line term. *Devices that are certified for private network include: • Verizon Jetpacks • LTE Enabled routers – [Consult with sales and product manager for the number of licenses associated with multi user devices.] • LTE enabled tablets, phones and laptops 1These SKUs are mutually exclusive and cannot be combined. Verizon Secure Cloud Gateway Core Package: Web Gateway Verizon Secure Cloud Gateway Plus Package: Malware Defense Core Package delivers compliance based web gateway features to all devices Plus Package delivers all Core Package features and advanced malware defense • Web and Content Filtering • Protection for outdated browsers and Operating System (OS) • Secured Socket Layer (SSL) visibility and traffic management • Single pane of glass management • Cloud apps and social media controls • Advanced, near real-time reporting • Flexible data traffic re-direction for devices, virtually everywhere • Advanced malware detection and prevention for polymorphic threats. • Command and Control (CnC) callback monitoring across enterprise ports and protocols. • Signature based intrusion detection and prevention. • Protection across all devices and locations including HQ, remote offices, mobile and Bring Your Own Device (BYOD). • Behavioral Malware Sandboxing Note: Pricing includes 24/7 Mission Critical Support and Basic Implementation Support (8 hours of policy setup and dashboard help). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 46 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Lookout Mobile Endpoint Security These products do not qualify for further discounts. Lookout Mobile Endpoint Security helps organizations prevent data loss and leakage through mobile devices by delivering advanced security and comprehensive policy-based protection against the spectrum of mobile risk. SKU Description Term Price MES-GOV-C-P-U1Y-PU GOV Comprehensive - User w Phishing Annual $75.60 MES-GOV-C-P-U1Y-PD GOV Comprehensive/Dev w Phishing Annual $54.00 GOV-SPT-MES-PRMPLS-U1Y- PD GOV Prem Plus Support/Device Annual $8.10 GOV-SPT-MES-PRMPLS-U1Y- PU GOV Prem Plus Support/User Annual $11.34 GOV-SPT-MES-PRM-U1Y-PD GOV Premium Support/Device Annual $4.50 GOV-SPT-MES-PRM-U1Y-PU GOV Premium Support/User Annual $6.75 Note: In order to be able to purchase Lookout Mobile Endpoint Security, Customer is required to maintain a minimum of one (1) active and billing Verizon Wireless line of service. Additionally, Customer is required to provide an active corporate email address to complete the activation process. Verizon provides support for ordering Lookout Mobile Endpoint Security licenses, billing, and will provide Tier one (1) customer support for Lookout. Lookout will provide Tier two (2) when required through a Verizon Wireless call transfer. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 47 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LTE Vehicle Internet These hardware Sku bundles are not eligible for further discounts. The LTE Vehicle Internet solution supports in-Vehicle connectivity providing ruggedized routers and cloud- managed services. Services are designed to allow departments to deploy, configure, manage and scale quickly and in real time. Devices support dual carrier with SIM-based Auto-Carrier Selection, Public Safety and Data plans, and are available on many public-sector contract vehicles. SKU# Description OEM P/N Price 5642701 1-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR900 FIPS router with WiFi (1000Mbps modem) MA1-900F120B-XFA $1,097.10 5642703 5-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR900 FIPS router with WiFi (1000Mbps modem) MA5-900F120B-XFA $1,853.10 5642698 1-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR1700 FIPS router with WiFi (1200Mbps modem) MA1-170F120B-XFA $1,574.10 5642700 5-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR1700 FIPS router with WiFi (1200Mbps modem) MA5-170F120B-XFA $2,330.10 5642692 1-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem) MA1-0900120B-NNA $899.10 5642694 5-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem) MA5-0900120B-NNA $1,358.10 5584528 1-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem) MA1-1700120B-NNA $1,448.10 5642691 5-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem) MA5-1700120B-NNA $1,943.10 5691111 3-yr NetCloud IoT Essentials Plan and IBR600C router with WiFi (150 Mbps modem), North America TB3-600C150M-NNN $458.10 5691112 5-yr NetCloud IoT Essentials Plan and IBR600C router with WiFi (150 Mbps modem), North America TB5-600C150M-NNN $512.10 5642722 1-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA1-2200120B-NNN $1,412.10 5642723 3-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA3-2200120B-NNN $1,655.10 5642724 5-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA5-2200120B-NNN $1,916.10 5691113 3-yr NetCloud IoT Gateway Essentials Plan and IBR200 router with WiFi (10 Mbps modem) for Verizon TB3-020010M-VNN $278.10 5691114 5-yr NetCloud IoT Gateway Essentials Plan and IBR200 router with WiFi (10 Mbps modem) for Verizon TB5-020010M-VNN $332.10 5642707 LTE Advanced Pro (1200Mbps) modem upgrade for Mobile. MA-MC400-1200M-B $539.99 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 48 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Includes IBR1700 & COR Dock doors, no antennas 5584526 3-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem), no AC power supply or antennas, North America MA3-17001200-NNA $1,682.10 5642693 3-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem), no AC power supply or antennas, North America MA3-09001200-NNA $1,123.20 Note: NetCloud functions vary for FIPS Hardware enabled devices. Consult the Cradlepoint website for specifics. . Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. These hardware bundles can be used with 4G Mobile Broadband, Machine to Machine, and Public Safety Mobile Broadband Price Plans. A data plan is required for each modem purchase. There are no returns or exchanges and no Proration’s. Reference Cradlepoint terms of service attached hereto. LTE Vehicle Internet These Accessories Sku’s are not eligible for further discounts. SKU# Description OEM P/N Price 4765224 COR IBR1700, IBR900 power supply North America 170716-000 $22.49 3715571 Dual-band 2.4/5.0 GHz external WiFi antenna for AER3100, AER2100, IBR900, IBR1100 (1X) 170628-000 $13.49 5427545 Black, Universal 600MHz-6GHz 3G/4G/LTE 2dBi/3dBi 6 in antenna with SMA connector (1x) 170760-000 $13.49 3774498 Vehicle power adapter for COR 170635-000 $22.49 5503087 3 meter power and GPIO cable (direct wire) for IBR1700, IBR9x0 170585-001 $13.04 4381062 Serial DB9 to GPIO cable, 3 meters 170676-000 $16.19 4979362 Panorama antenna 5IN1 Blk dome 2LTE 2WIFI 1GPS LP-IN1958-B $283.78 4979363 Panorama antenna 5IN1 Wht dome 2LTE 2WIFI 1GPS LP-IN1958-W $283.78 5166824 Panorama antenna 9IN1 Blk dome 4LTE 4WIFI 1GPS LG-IN2293-B $461.83 5166826 Panorama antenna 9IN1 Wht dome 4LTE 4WIFI 1GPS LG-IN2293-W $461.83 Note: There are no returns or exchanges. Accessories can be purchased separately from hardware bundles. Reference Panorama Antenna terms attached hereto. LTE Business Internet 10 Mbps Speed Tier Machine-to-Machine Plans* These plans are eligible for monthly access fee discounts. Monthly Access Fee1 $70.00 (41121) $90.00 (41135) $140.00 (41205) $190.00 (41212) Speed Tier Limit (Up to)2 10 Mbps 10 Mbps 10 Mbps 10 Mbps Data Deprioritization Threshold3 25 GB 50 GB 100 GB 150 GB Data Throughput Limit Threshold4 50 GB 100 GB 200 GB 300 GB Throttled Speed (Up to) 600 Kbps 600 Kbps 600 Kbps 600 Kbps DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 49 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Notes: These plans are restricted to the Verizon Wireless 4G network (domestic and international roaming are not available). Only select Customer-provided 4G data routers can be activated on these plans. 1The monthly access fee will not be pro-rated when moving to a higher speed tier plan during a billing cycle (the higher access fee will be billed); a line cannot move to a lower speed tier during a billing cycle. 2Speeds represent the maximum speed but may be lower in the event of network congestion. 3After the data deprioritization threshold is met on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. 4If the data throughput limit threshold is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage to the applicable throttled speed. Voice calls cannot be placed or received on these plans other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed, there will be a $0.25 per minute charge for voice calls. Text messages cannot be sent or received on these plans. If the text message block feature is removed, there will be a $0.20 per message charge for messages sent or received. These plans can be used for point-of-sale, mobile terminal, and business productivity applications. Prohibited applications include, but are not limited to, continuously streaming video, web hosting, and public/guest Wi-Fi systems without prior approval from Verizon Wireless. *These plans are for machine-to-machine service (“M2M Service”). “M2M Service” refers to use of the Wireless Service for the transmission of data between wireless devices and computer servers or other machines, or between wireless devices, with limited or no manual intervention or supervision. Single Basic Phone Unlimited Talk Plus 500MB Plan Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $30.00 Monthly Anytime Minutes Unlimited BPC Data Rate 500 MB $10.00 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. *May only be activated on a Verizon Wireless Home Phone Approved Device (BPC100). This is not a Home Phone Service. This service is generally utilized to replace POTS lines. Custom wireless Home Phone Connect Plan Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $20.00 Monthly Anytime Minutes Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Activation on this phone requires a separate billing account. Activations on this plan are limited to no more than 9 lines per account. *May only be activated on a Verizon Wireless Home Phone Approved Device. This is not a Home Phone Service. This service is generally utilized to replace POTS lines. Wireless Home Phone is not compatible with any data applications. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 50 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. PUBLIC SAFETY CUSTOM PLANS Custom 4G Unlimited Smartphone Plan with Mobile Broadband Priority and Preemption for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. Mission Critical Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee $39.99 Monthly Minutes in U.S Unlimited Domestic Data Allowance(1) Unlimited Domestic Messaging Allowance Unlimited Optional Features Domestic Mobile Hotspot $5.00 additional per month Push-to-Talk $2.00 additional per month Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event a user consumes more than 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP# 16807) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 51 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Unlimited Basic Phone Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only This plan is not eligible for monthly access fee discounts. This Public Safety Plan does not provide a Mission Critical service standard. Monthly Access Fee $22.99 Monthly Minutes in U.S Unlimited Domestic Data Allowance 100MB Domestic Messaging Allowance Unlimited Domestic Data Overage $10.00 per GB Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP# 16810) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 52 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Unlimited Push to Talk Only Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. This Public Safety Plan does not provide a Mission Critical service standard. Monthly Access Fee $17.99 Monthly Push to Talk Minutes Unlimited Domestic Voice Per Minute Rate $0.25 Notes: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP#96625/4G Only – PP#96625 3G/4G) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. Mobile Broadband Priority Feature for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. Mission Critical Monthly Access Fee $0.00 Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. This feature is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP#86124) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 53 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom 4G Unlimited Mobile Broadband Plan with Mobile Broadband Priority and Preemption for National Security, Public Safety, and First Responders Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. Mission Critical Only 4G LTE GSM/UMTS global-capable devices can be activated on this plan. Monthly Access Fee $36.05 Domestic Data Allowance(1) Unlimited Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage on this plan is restricted to Verizon Wireless network use only; roaming is not available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event data usage exceeds 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 720p. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Devices utilized in conjunction with this plan are limited to mobile device applications. Dedicated internet connections (including but not limited to, stationary wireless networking router devices), streaming video on non-smartphone devices (including but not limited to, body cameras and stationary video surveillance cameras), and Internet of Things (“IoT”) devices* are expressly prohibited on this rate plan. This plan is only available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes**: (PP# 20664) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Internet of Things (“IoT”) devices. Devices other than smartphones, aircards, jetpacks, modems, and tablets that transfer data over the network (e.g. M2M). **Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 54 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Verizon Wireless Preemption Service Feature for National Security, Public Safety, and First Responders Government Liable Subscribers Only, Mission Critical Monthly Access Fee Per MDN $0.00 NOTE: Preemption Service (“Preemption”) is a capability that reallocates network resources to customers so that they can connect in emergencies. In those uncommon times when the network is fully utilized, Preemption automatically activates to provide approved personnel uninterrupted access to the network. It helps ensure our national security, public safety, and first responder customers can continue to communicate with each other during times of high network use. Preemption capability is available on the Verizon Wireless 3G and 4G LTE data network. While Preemption capability may also be available on the networks of Verizon Wireless’s domestic roaming partners, Verizon Wireless makes no representation of Preemption availability or reliability on such networks. Preemption is limited to select service rate plans and cannot be used in conjunction with devices or service plans utilized with dedicated internet connections (including but not limited to, stationary wireless networking router devices), streaming video on non-smartphone devices (including but not limited to, body cameras and stationary video surveillance cameras), and IoT devices are expressly prohibited from using this feature. Please note: Calls to 911 are never preempted. This feature is available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: (PP# 86428 Basic/Smart Phone and 86433 Non-Phone) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 55 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Private Responder Core Service for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. Mission Critical Monthly Access Fee $0.00 Verizon Wireless Private Responder Core Service for National Security, Public Safety, and Emergency Preparedness (“Private Core”): Private Core extends Customer’s IP network to its wireless equipment by segregating the data between such devices and Customer’s servers from the public Internet (the “Internet”). This service is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: National Security/ First Responders / Public Safety • 621910 Ambulance Service • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order and Safety Activities • 928110 National Security • 921190 Other General Government Support • 921110 Executive Offices 921150 American Indian/Alaska Native Tribal Governments Water • 924110 Water Infrastructure • 221320 Sewage Treatment Facilities • 221310 Water Supply and Irrigation Systems Transportation • 482111 Railway Transportation • 481111 Passenger Air Transportation • 481112 Freight Air Transportation • 483111 Shipping Transportation • 926120 Transportation Administration • 491110 Postal Service • 926120 Public Transportation • 926120 Regulation and Administration of Transportation Programs Information Technology • 541512 Computer Integration • 541519 Computer Disaster Recovery Chemical • 561612 Protective Services • 541330, 541690 Chemical Engineering and Consulting • 239210 Pharmaceutical Communications • 517110 Telecommunications, Wired • 517212 Cellular and other Wireless Telecommunications • 238210, 334290 and 561620 Alarm Systems Critical Manufacturing • 237310 Highway, Street and Bridge Construction • 811310 Industry Equipment Repair • 236210 Industrial Building Construction • 211113 Extraction; 236220 Construction Management • 926150 Regulation, Licensing and Inspection of Miscellaneous Commercial Sectors Energy • 333611 Wind Turbine • 221111 Hydroelectric Power Generation • 221122 Electric Power Distribution • 221118 Other Electric Power Generation • 221210 Natural Gas Distribution • 926130 Regulation and Administration of Communications, Electric, Gas and Other Utilities • 221113 Nuclear Electric Power Generation • 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health • 621112 Health Care Practitioners • 923120 Public Health Programs *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 56 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 4G LTE Private Network Traffic Management (PNTM) Private IP Only (fixed WAN) Government Subscribers Only Metered Data Pricing only. Not compatible with Unlimited Data Plans. Mission Critical The plans below reflect any applicable discount. No additional discounts apply. Class of service (“CoS”) Customer can allocate bandwidth for applications into the Mission Critical CoS according to the PNTM Service Option selected. Mission Critical CoS Applications Recommended for video, Voice over IP, interactive services, and other mission critical applications. Best Effort CoS Applications Suitable for best effort applications (e.g. email, web browsing) PNTM Service Options: Enhanced (Entry Level) Premium (Mid Level) Public Safety (Highest Level) (Qualifying Public Safety NAICS Only) Monthly Access Fee (per line) Waived - $0.00 Waived - $0.00 Waived - $0.00 Mission Critical CoS Speeds Mapped Up to 0.5 Mbps Mapped Up to 2 Mbps Mapped Up to 2 Mbps Best Effort CoS Applications Speeds Remaining available 4G LTE bandwidth Remaining available 4G LTE bandwidth Remaining available 4G LTE bandwidth RF Priority on access network N/A N/A During heavy network usage periods Qualifying Public Safety NAICS: Public Safety Subscribers classified with the following NAICS codes*, performing First Responder responsibilities only. The Public Safety PNTM service option is not an on demand service. The Public Safety PNTM must be provisioned on the account prior to use in the event of an emergency situation. 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian/Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices Notes. 4G LTE Private Network subscribers with unlimited data plans are ineligible for Private Network Traffic Management. This service is only available while on Verizon Wireless’ 4G network and is not available while roaming. VZ Private IP (MPLS) connectivity required. PNTM relies on customer’s applications (VoIP, video, etc.) to appropriately mark IP sessions in order to prioritize their application over the 4G LTE Private Network using Internet Protocol Differentiated Services Code Point (IP DSCP). PNTM 4G LTE device must be certified for use on the Verizon Wireless network (e.g. Open Development/Open Access certified, validated for Private Network and Private Network Traffic Management.) * North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 57 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DNS Safeguard Plus Feature for Public Safety National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical These features are not eligible for access discounts. DNS Safeguard Plus Feature for Public Safety is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87898 DNS Safe Guard Plus RPC PS Android and other OS devices only (Non-Apple).Provisions PSINTERNET and DNS Security Plus $0.00 87901 DNS Safe Guard Plus RPC PS APPLE Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Plus. $0.00 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Plus features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 58 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DNS Safeguard Plus Feature for Public Sector National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical DNS Safeguard Plus Feature for Public Sector is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87896 DNS Safe Guard Plus RPC PS Android and other OS devices only (Non-Apple).Provisions PSINTERNET and DNS Security Plus $1.25 87900 DNS Safe Guard Plus RPC PS APPLE Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Plus. $1.25 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Plus features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 59 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DNS Safeguard Advance Feature for Public Safety and Public Sector National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical DNS Safeguard Advance Feature for Public Sector is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87897 DNS Safe Guard Adv RPC Android and Other OS Devices only (Non-Apple) Smartphones, Tablets, Routers, Modems, etc. Provisions PSINTERNET and DNS Security Advanced. $2.00 87899 DNS Safe Guard Adv RPC APPL Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Advanced. $2.00 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Advance features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: National Security/ First Responders / Public Safety 621910 Ambulance Service 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order and Safety Activities 928110 National Security 921190 Other General Government Support 921110 Executive Offices 921150 American Indian/Alaska Native Tribal Governments Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 926120 Transportation Administration 491110 Postal Service Public Transportation 926120 Regulation and Administration of Transportation Programs 485111 Mixed Mode Transit Systems (Rail & Buses) 485112 Commuter Rail Systems Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction 236220 Construction Management 926150 Regulation, Licensing and Inspection of Miscellaneous Commercial Sectors Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 926130 Regulation and Administration of Communications, Electric, Gas and Other Utilities 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 60 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Push To Talk Responder Public Safety Mission Critical Product Description Monthly Access Notes Push to Talk Responder Service Voice Only 1 (87911) $12.00 per month Calls will not be rated Optional Feature Must be added with above if selected Push to Talk Responder with Interoperability 2 (87694) $10.00 per month Calls will not be rated Software Push to Talk Responder licenses are not eligible for any further discounts. Dispatch SW License VZMCPTTDISPCLSW $3,000 per chair One time charge Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States Is not supported. Lines activating on these plans must be on 4G HD voice-capable smartphones. ^Lines will need to add the Responder Private Core Internet APN Feature code to be on Push to Talk Responder. Push to Talk Responder users have the capability to make PTT calls, video calls, send and receive message and send/receive data files via the Push to Talk Responder application. Push to Talk Responder services will be charged based on the type of services the user is using as follows: 1. Push to Talk Responder service voice only can be added to any Smartphone plan as a stand-alone feature. Public Safety NAICS Codes: 485111 Mixed Mode Transit Systems (Rail & Buses) 922190 Other Justice, Public Order, and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing, and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric, Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices **These features cannot be used with any other Push to Talk Plus plans or features** Push To Talk Responder Public Sector Customers (extended NAICS Codes) Mission Critical Product Description Monthly Access Notes Push to Talk Responder Service Voice Only 1 $15.00 per month Calls will not be rated Optional Feature Must be added with above if selected DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 61 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Push to Talk Responder with Interoperability 2 $10.00 per month Calls will not be rated Software Push to Talk Responder license are not eligible for any further discounts. Dispatch SW License VZMCPTTDISPCLSW $3,000 per chair One time charge Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States Is not supported. Lines activating on these plans must be on 4G HD voice-capable smartphones. ^ As a condition for accessing and using Push to Talk Responder, the Purchasing Entity must have authorized access from Verizon to use Responder Private Core Internet Access. Push to Talk Responder users have the capability to make PTT calls, video calls, send and receive message and send/receive data files via the Push to Talk Responder application. Push to Talk Responder services will be charged based on the type of services the user is using as follows: 1. Push to Talk Responder service w/o video can be added to any Smartphone plan as a stand-alone feature. 2. Push to Talk Responder Interoperability calls cannot be stand-alone features with any Smartphone plan. They must be added with the Push to Talk Responder service w/o video. **These features cannot be used with any other Push to Talk Plus plans or features** Customers must be on the below qualifying NAICS Codes: Water • 924110 Water Infrastructure • 221320 Sewage Treatment Facilities • 221310 Water Supply and Irrigation Systems Transportation • 482111 Railway Transportation • 481111 Passenger Air Transportation • 481112 Freight Air Transportation • 483111 Shipping Transportation • 926120 Transportation Administration • 491110 Postal Service • 926120 Public Transportation Information Technology • 541512 Computer Integration • 541519 Computer Disaster Recovery Healthcare and Public Health • 621112 Health Care Practitioners Chemical • 561612 Protective Services • 541330, 541690 Chemical Engineering and Consulting • 239210 Pharmaceutical Communications • 517110 Telecommunications, Wired • 517212 Cellular and other Wireless Telecommunications • 238210, 334290 and 561620 Alarm Systems Critical Manufacturing • 237310 Highway, Street and Bridge Construction • 811310 Industry Equipment Repair • 236210 Industrial Building Construction • 211113 Extraction; 236220 Construction Management Energy • 333611 Wind Turbine • 221111 Hydroelectric Power Generation • 221122 Electric Power Distribution • 221118 Other Electric Power Generation • 221210 Natural Gas Distribution • 221113 Nuclear Electric Power Generation • 562211 Hazardous Waste Treatment and Disposal DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 62 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Group First Response provides the next tier, in terms of Push To Talk features. Specifically it allows, fast setup time, ability to handle very large groups, and a strong security and priority handling. Group First Response is based on international 3GPP standards (Mission Critical Push To Talk (MCPTT)) that ensures that the user gets “LMR like” features Group First Response for National Security, Public Safety, and First Responders Government Subscribers Only Mission Critical Features $25.00 and above are eligible for monthly access discounts. Description Feature Code Monthly Access Fee ^Group First Response1 87781 $35.00 Push to Talk Plus Video1, 2 87787 $20.00 Note: Group First Response features work with 5G Nationwide@ network and 4G network plans. For avoidance of doubt, Verizon’s 5G Nationwide@ network is a separate network from Verizon’s 5G Ultra-Wideband network. 1Group First Response is a Push to Talk Plus bolt-on feature. All lines must have a Push to Talk Plus feature to be eligible to purchase Group First Response. 2Customers must have the Group First Response feature enabled to be eligible for the Push To Talk Plush Video bolt-on feature. ^As a condition for accessing and using Group First Response, the Purchasing Entity must have authorized access from Verizon to use Responder Private Core Internet Access. Group First Response compatible device required. Group First Response is only supported on certain devices, as it requires the device to support specific hardware capabilities. ****Disclaimer: These direct services (plus any development or modification of software related to the services) may be performed outside of the borders of the United States, and restricted and sensitive data or other secure or sensitive data or personal customer data, may be collected, developed, analyzed, or otherwise used or obtained by persons or entities working outside the boundaries of the United States. These services cannot be subject to any requirements to limit the performance of the services or storage of data within the United States and should not be ordered if these are requirements in your jurisdiction. These features are available to National Security, Public Safety, and First Responder customers only as defined by the below NAICS (formerly SIC) codes. National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 63 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Group First Response for Non Public Sector Customers Mission Critical Features $25.00 and above are eligible for monthly access discounts. Description Feature Code Monthly Access Fee ^Group First Response1 87781 $35.00 Push to Talk Plus Video1, 2 87787 $20.00 Note: Group First Response features work with 5G Nationwide@ network and 4G network plans. For avoidance of doubt, Verizon’s 5G Nationwide@ network is a separate network from Verizon’s 5G Ultra-Wideband network. 1Group First Response is a Push to Talk Plus bolt-on feature. All lines must have an active Push to Talk Plus feature to be eligible to purchase Group First Response. 2Customers must have the Group First Response feature enabled to be eligible for the Push To Talk Plush Video bolt-on feature. ^Group First Response requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Group First Response compatible device required. Group First Response is only supported on certain devices, as it requires the device to support specific hardware capabilities. ****Disclaimer: These direct services (plus any development or modification of software related to the services) may be performed outside of the borders of the United States, and restricted and sensitive data or other secure or sensitive data or personal customer data, may be collected, developed, analyzed, or otherwise used or obtained by persons or entities working outside the boundaries of the United States. These services cannot be subject to any requirements to limit the performance of the services or storage of data within the United States and should not be ordered if these are requirements in your jurisdiction. These features are available to National Security, Public Safety, and First Responder customers only as defined by the below NAICS (formerly SIC) codes Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 64 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 517212 Cellular and other Wireless Group First Response Dispatch and Video Bundles National Security, Public Safety, and First Responders Government Subscribers Only Mission Critical Description License Bundles Frequency Price Dispatch Group Command With Video DIS_PTT_GROUP_CMD_VIDEO Monthly $300.00 Dispatch Group Advance with LMR and Video DIS_PTT_GROUP_ADV_LMR_VIDEO Monthly $281.00 Dispatch Group Command with LMR and Video DIS_PTT_GROUP_CMD_LMR_VIDEO Monthly $306.00 Dispatch PTT+ with LMR and Video DIS_PTT_LMR_VIDEO Monthly $236.00 Dispatch Group Advance with Video DIS_PTT_GROUP_ADV_VIDEO Monthly $275.00 Dispatch PTT+ with Video DIS_PTT_VIDEO Monthly $230.00 Note: Is there a note for the Sku’s?? I can state that these are licenses that the customers can cancel at any time. Is there anything else you want to state? Command and advanced had paragraphs on how they worked etc. where is that for these? All lines must have a Group First Response compatible device with an active Push to Talk Plus feature to be eligible to purchase Group First Response Dispatch and Video Bundles. These features are available to National Security, Public Safety, and First Responder customers only as defined by the NAICS (formerly SIC) codes. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 65 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Interoperability Mission Critical Interoperability licenses are not eligible for any further discounts. Software Sku’s Sku Sku Description Pricing Frequency Price U960-985-005-GOV Public Safety IWS Edge Clients1 Monthly $139.95 U960-991-001-GOV Public Safety Multimedia PTT Clients2 Monthly $7.95 U960-610-001-GOV Public Safety Radio Gateway Interconnection3 Monthly $39.95 U960-240-001-GOV Public Safety Video Gateway Interconnection4 Monthly $46.95 U960-260-001-GOV Public Safety Telephone Interconnection5 Monthly $19.98 U961-985-001-GOV Public Safety Soft Panic SW6 Monthly $112.50 Hardware Sku’s One time charge Sku Sku Description Pricing Frequency Price U980-100-001 All Network provisioning One time $795.00 U990-800-001 All Staging Testing One time $300.00 U500-614-001 4 PORT HW RADIO GATEWAY One Time $3,000.00 U500-612-001 2 PORT HW RADIO GATEWAY One Time $2,400.00 U500-610-001 1 PORT HW RADIO GATEWAY One Time $1,995.00 M840-475 VIDEO STREAMING DEVICE One Time $2,100.00 M400-351 SMART CABLE FOR VIDEO SCARPING One Time $399.00 Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G HD voice-capable smartphones. Mutualink solution provides the interoperability required when an active incident occurs (robbery, shooting etc.), and there is a need for different public safety agencies, schools, or commercial establishments to work together. Specifically allow all parties to exchange video, files (e.g. floor plans), messages, in addition to instant Push To Talk for voice communication. Interoperability – Mutualink solution improves collaboration (Audio, Video, Data) during emergencies in real-time. Overcome silos by enabling you to share information, between first responders, schools, and private security personnel, when you need it. 1. IWS Edge Client – Has a way of allowing drag and drop of participants and creating an active incident. Sharing audio/video data. 2. Multimedia PTT Client – Group communication to share audio/video data. 3. Radio Gateway Interconnection – Monthly charge for connecting the radio gateway to the hosted solution 4. Video Gateway Interconnection - Monthly charge for connecting the radio gateway to the hosted solution 5. Telephone Interconnection - Monthly charge for connecting the radio gateway to the hosted solution (Wireline) 6. Soft Panic SW – Allows customer to create an incident with predefined participants automatically ** The above Sku’s are mutually exclusive from one another. They cannot be used on the same MDN at the same time** DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 66 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 67 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Local Network Command – National Security, Public Safety, and First Responders This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for First Responders (88112) $0.00 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices Local Network Command – Government Subscribers This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for Government Agencies (88111) $1.00 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 68 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs Local Network Command – Enterprise Customers This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for Enterprise/B2B Customers (NAICS Qualified) (8776) $2.50 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 69 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. WIRELESS EQUIPMENT Equipment Pricing (NEW) One (1) Basic voice device at no charge on rate plans with a monthly access fee of $14.99 or higher per 24 months/ per line. Make and model at Verizon Wireless sole discretion, subject to availability. SOFL Approved Government Equipment Matrix devices. Verizon Wireless Government 10K 2yr matrix pricing only. All devices shall include an AC charger at no additional cost with the initial purchase. Additional or replacement AC chargers may be purchased Enterprise Network Extender at 25% off retail. 25% discount applies to the non-discounted, full retail price only of qualifying equipment. Notes: Verizon Wireless reserves the right to add or discontinue models. Equipment is subject to availability. Verizon Wireless’ Government Equipment Matrix is updated at a minimum quarterly based upon equipment availability, changes in technology, and market conditions. Not eligible for any other promotional pricing offers. Equipment becomes eligible for upgrade after 24 months in service. Accessory Discount Government Subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 70 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Other Services and Fees Non-recurring Verizon Wireless Fees Insufficient Funds Check Waived Bill Reprint Waived Late Fee Waived Record Change/Upgrade Fee Waived Fulfillment/Shipping Standard: 2-day (orders received before 4PM) Waived Urgent: Priority Overnight (delivery by 10:30 AM) (orders received before 4PM) $14.99 Saturday: (shipping by noon) $19.99 Directory Assistance: 411 SearchSM Our wireless 411 SearchSM is an enhanced directory assistance service with automatic connection. 411 Search offers phone numbers, addresses and information providing quick, safe and convenient service with up to three listings and one call connection per call or text. Voice call $1.99 (subject to change) per call plus applicable airtime, toll, wireless long distance and landline charges Message Sent via text With messaging bundle: $1.99 plus airtime for the call, and the message will be subtracted from the monthly allowance Per text message: $1.99 plus airtime for the call and $0.20 for the text message Block all calls except local calls (as defined by call plan): This is not permissible, but Flexible Business Plans are toll free nationwide. No blocking available to Canada or for premium calls such as 411. Toll charges may apply. Block spam and robocalls: Verizon Call Filter helps you avoid unwanted callers with spam protection, and allows you to set up a spam filter by level of risk, preventing unsolicited calls by sending them directly to voicemail. The basics (spam detection, blocking and reporting) are available at no charge. Block inbound/outbound text messages: Inbound and outbound text messaging can be blocked, including both at the same time at no charge. Block international calls to and from North America only: International Services Enabled (ISE) is required to permit calls to Mexico. Blocking is available within the North America dialing pattern, which includes the U.S. and Canada. Toll charges may apply. Incoming calls can originate anywhere in the world. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 71 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Feature Basic Voicemail Basic Visual Voicemail iPhone Visual Voicemail Voicemail to Text for iPhone Premium Visual Voicemail Monthly Access Fee Free Free + Data Free + Data $2.99 + Data $2.99 + Data Storage Capacity (Messages) 20 20 40 40 40 Message Duration 3 minutes 3 Minutes 3 Minutes 3 Minutes 5 Minutes Transcription NA NA NA X X Distribution Lists 15 15 NA NA 20 Distribution Members 10 10 NA NA 50 Call Return NA X X X X Save Voicemails to device NA X NA NA X Caller Dependent Greetings NA NA NA NA 20 Caller Dependent Greeting Members per group NA NA NA NA 50 Reply by Text and E-Mail NA X X X* X Forward by Text and E-Mail NA NA NA NA X Voicemail to Text NA NA NA X X Mobile Application** NA X X X X Reply by FaceTime** NA NA X X NA DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 72 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Legacy Pricing LEGACY: Custom State of Florida Nationwide Push to Talk Plus (PTT) Per Line Calling Plan or Feature The calling plan below reflects the monthly access charge discount. No additional discounts apply. Conventional (Basic) Device Plan Smartphone Device Feature SOFL Plan Number Monthly Access Charge Per Line Tier Domestic Anytime PTT Plus Lines Per Month Domestic Anytime Voice Allowance Minutes Per Month Conventional (Basic) Device Plan Smartphone Device Feature 2B.1 through 2B.18 (PTT+ 94976) $10.00 1 - 8,999 0 Per selected voice calling plan requirements Mobile to Mobile Calling Unlimited Data Sent/Received Per the data package selected or Per the voice calling plan. PTT Plus service requires PTT Plus enabled device and coverage. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. Legacy: Custom State of Florida Nationwide Push to Talk Plus (PTT) Per Line Calling Plan or Feature (INTEROPERABILITY) The calling plan below reflects the monthly access charge discount. No additional discounts apply. Conventional (Basic) Device Plan Smartphone Device Feature SOFL Plan Number Monthly Access Charge Per Line Domestic Anytime PTT Plus Lines Per Month Domestic Anytime Voice Allowance Minutes Per Month 2B.1 through 2B.18 (PTT+ 94976) $10.00 1 - 8,999 As a plan: 0 As a feature: Per the voice calling plan Mobile to Mobile Calling Unlimited Data Sent/Received Per the data package selected or Per the voice calling plan. PTT Plus service requires PTT Plus enabled device and coverage. PTT Plus Interoperability requires an Interoperability Gateway, PTT Plus enabled device, and coverage. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS- 10/11-008C for further details. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 73 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LEGACY: Custom State of Florida SMS Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. SMS (Text Messaging) SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per SMS Message Rate (Sent/Received) 3.1 through 3.13 (77847) $0.00 0 1 - 450,999 $0.02 SMS (Text) Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received see attached International services pricing for further details... Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. LEGACY: Custom State of Florida MMS Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. MMS (Picture and Video Messaging) SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per MMS Message Rate (Sent/Received) 3.1 through 3.25 (77848) $0.00 0 1 - 1,608,999 $0.05 Multi-Media Messaging (MMS): Multi-Media Messaging (MMS) includes picture and video messaging and is only available within the National Enhanced Services Rate and Coverage Area. In addition, MMS messages are $0.25 per message, per address. In addition to the MMS per message charges, MMS uses calling plan Anytime Minutes or kilobytes. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. LEGACY: Custom State of Florida SMS Broadcast Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. SMS Broadcast (Text) Messaging SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per SMS Message Rate (Sent/Received) 3B.1 through 3B.25 (77847) $0.00 0 1 – 130,999 $0.02 SMS (Text) Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 74 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LEGACY: Custom State of Florida Voice Calling Plans The calling plans below reflect the monthly access charge discount. No additional discounts apply. Unlimited Night & Weekend Minutes SOFL Plan Number Domestic Anytime Minutes Conventional and Smartphone Devices Monthly Access Charge Overage Rate Domestic Voice Roaming (Outside Florida) 6.1a (86192) 250 $20.60 $0.041 $0.103 6.4a (86193) 600 $30.90 $0.041 $0.103 Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. LEGACY: Custom State of Florida Unlimited Voice Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. No Domestic Long Distance Charges SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Domestic Voice Roaming (Outside Florida) 6.6a(86194) Unlimited $41.20 N/A $0.103 (includes PTT+) Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. *Overage Rate applies after allowance. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. LEGACY: Custom State of Florida Unlimited Nationwide Voice Calling Plan The calling plans below reflect the monthly access charge discount. No additional discounts apply. SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Voice Roaming (Canada and Mexico) 6.6a (86197) Unlimited $51.50 N/A $0.69 (includes PTT+) Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. *Overage Rate applies after allowance. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 75 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LEGACY: Custom State of Florida All Inclusive Unlimited Nationwide Voice & Messaging Plan The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional and Smartphone/BlackBerry Devices SOFL Plan Number Monthly Access Charge Per Line Nationwide Voice Allowance Domestic Tethering Allowance Overate Rate Unlimited Text, Picture, Video Messaging and Data 6.1d(86768-3G) $51.00 Unlimited 5GB $10.30/GB Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. LEGACY: Custom State of Florida All Inclusive Unlimited Nationwide Voice & Messaging Plan (Hotspot) The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional and Smartphone/BlackBerry Devices SOFL Plan Number Monthly Access Charge Per Line Nationwide Voice Allowance 4G Domestic Hotspot/Tethering Overate Rate Unlimited Text, Picture, Video Messaging and Data 6.1d (86769-4G) $51.00 Unlimited 5GB $10.30/GB Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. LEGACY: Custom State of Florida BlackBerry Data Feature Packages The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Text and MMS Messaging 6.10b(77294 and 79789) $15.45 500MB $0.00849per MB Included* 6.11b(77295 and 79790) $20.60 1,000MB Exhibit 6B(79740 and 79791) $23.69 2,000MB Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. *Not included with the State of Florida Nationwide Custom Pooled Voice Services Plans LEGACY: Custom State of Florida BlackBerry Unlimited Data Feature Package The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Text and MMS messaging and tethering 6.12b(79407-4G and 79409-3G), (79781-4G and 79780-3G $32.96 Unlimited* N/A Included** Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 76 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice **Not available when bundled with the State of Florida Nationwide Custom Pooled Voice Services Plans LEGACY: Custom State of Florida Mobile Broadband Connect Feature The calling feature below reflects the monthly access charge discount. No additional discounts apply. With a Mobile Broadband Connect capable Smartphone/BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Per Minute Rate and Long distance 6.1f (76404-4G, 76405-3G) $10.00 Unlimited* Per the Voice Plan Notes: See attached Plan and Feature Details for important information about plans, features and options. Mobile Broadband Connect is currently available on select voice and data devices, and provides Mobile Broadband service utilizing the device as a modem. A mobile office kit, VZAccess Manager Software, a cable for tethering and/ or a software update may be required. Bluetooth® is not supported with Mobile Broadband Connect. Feature may only be added onto an eligible plan coupled with a Custom State of Florida Smartphone or BlackBerry Data Feature Package (SOFL Plans 6.6b, 6.7b, 6.10b, 6.11b and Exhibit 6B). Per Minute Rate applies to voice calls and other data usage in the United States. For optional features, the underlying calling plan determines the rates for voice airtime, and domestic long distance. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice LEGACY: Custom 4G Unlimited Smartphone Plan for Public Sector State of Florida - Government Subscribers Only This plan is not eligible for additional monthly access fee discounts. Monthly Access Fee $50.00 Data Allowance1 Unlimited Mobile Hotspot2 Unlimited Monthly Anytime Minutes Unlimited Domestic Long Distance Toll Free Included Domestic and International Messaging Allowance3 Unlimited Notes: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing see attached International services pricing for further details.. Only a 4G smartphone can be activated on this plan. 1After 10 GB of data usage on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 480p. 2Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. If 10 GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. 3Unlimited messaging from within the United States to anywhere in the world where messaging services are available. See attached International services pricing for further details. The “Custom 4G Unlimited Smartphone Plan for Public Sector – State of Florida Government” is eligible to use Travel Pass SPO code 383. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 77 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Verizon Wireless Plan and Feature Details Plans and Associated Charges: Billing, shipping and end-user address must be within an area where Verizon Wireless is licensed and provides service. Charges for calls will be based on the cell sites used, which may be outside the calling plan coverage area even when the subscriber is physically within the coverage area. Time of the call is based on the telephone switching office that carries the call, which may be different from the time of day shown on subscriber’s phone. Unused monthly minutes and/or Megabytes are lost. On outgoing calls, charges start when subscriber first presses SEND or the call connects to a network, and on incoming calls, when the call connects to a network (which may be before it rings). A call may end several seconds after subscriber presses END or the call disconnects. Calls made on the Verizon Wireless network, are only billed if they connect (which includes calls answered by machines). Billing for airtime and related charges may sometimes be delayed. Calls to "911" and certain other emergency services are toll-free and airtime-free, Airtime may be charged when dialing toll-free numbers. Anytime Minutes: Anytime Minutes apply when making or receiving calls from a calling plan’s rate and coverage area. . Airtime is rounded up to the next full minute. Allowance minutes/Megabytes are not transferable except as may be available on plans with sharing. In order to gain access to coverage in newly expanding markets, subscribers must periodically dial *228 to update roaming information from voice or Smartphone devices; from the VZAccess Manager, go into “Options” and click “Activation,” while in the National Enhanced Services Rate and Coverage Area every three months. This may alter the rate and coverage area. Automatic roaming may not be available in all areas and rates may vary. Roaming charges may be delayed to a later bill. Long Distance: Unlimited domestic long distance is included when calling from the calling plan’s home rate and coverage area, unless otherwise specified in the calling plan. Unlimited Messaging: Unlimited Messaging is included with select plans and is available in the National Enhanced Services rate and coverage area in the United States. Messaging applies when sending and receiving (i) text, picture and video messages to and from Verizon Wireless and Non-Verizon Wireless customers in the United States, (ii) Text, picture, and video messages sent via email, (iii) Instant messages, and (iv) Text messages with customers of wireless carriers in Canada, Mexico, Puerto Rico, and the U.S. Virgin Islands. Messaging is subject to Text, Picture, and Video Messaging Terms and conditions. Premium messages are not included. Mobile to Mobile Calling: Mobile to Mobile Calling minutes apply when making calls directly to or receiving calls directly from another Verizon Wireless subscriber while in the Nationwide Rate and Coverage area. Mobile to Mobile calls must originate and terminate while both Verizon Wireless subscribers are within the Mobile to Mobile Calling area. Mobile to Mobile Calling is not available (i) with fixed wireless devices with usage substantially from a single cell site, (ii) for data usage including Push to Talk Plus calls, Picture or Video Messaging (iii) if Call Forwarding or No Answer/Busy Transfer features are activated, (iv) for calls to Verizon Wireless customers using any of the International services, (v) for calls to check Voice Mail, (vi) in those areas of Louisiana and Mississippi where the users roaming indicator flashes, (vii) in Canada and Mexico and (viii) to users whose current wireless exchange restricts the delivery of Caller ID And (viiii) for incoming calls if Caller ID is not present or Caller ID Block is initiated. Mobile to Mobile Calling minutes will be applied before Anytime Minutes. Night and Weekend Minutes: Apply to calls made in a calling plan’s rate and coverage area only during the following hours: 12:00 am Saturday through 11:59 pm Sunday and 9:01 pm to 5:59 am Monday through Friday. If both Night and Weekend and Mobile to Mobile Calling minute allowances apply to a given call, Mobile to Mobile Calling minutes will apply before Night and Weekend minutes. However, if either allowance is unlimited, the unlimited allowance will always apply first. Push to Talk Plus: Push to Talk Plus capable Equipment required. Push to Talk Plus capable Equipment can only be used with a Push to Talk Plus calling plan. Subscribers switching from a Push to Talk Plus Calling Plan to another calling plan may not be able to use certain Push to Talk Plus capable Equipment with the new plan. Push to Talk Plus calls may only be made with other Verizon Wireless Push to Talk Plus subscribers. Push to Talk Plus Subscribers may initiate or participate on a call, simultaneously, with as many as 250 total participants (total is limited to (50) if interoperating between 3G and 4G participants). Administrators can be designated to manage the Push to Talk contact lists via a single website interface with a single user name/password. Existing Push to Talk Subscriber Equipment may require a software upgrade to use Push to Talk Plus or replacement with a Push to Talk Plus capable device. Push to Talk Plus is only available within the National Enhanced Services Rate and Coverage Area and WiFi access points. There will be a delay from the time a Push to Talk Plus call is initiated until the Push to Talk Plus call is first received by the called party.. If an incoming voice call is received while on a Push to Talk Plus call the voice call may be answered and the Push to Talk Plus placed on hold. If an incoming Push to Talk Plus call is received while on a Push to Talk Plus call the PTT call icon can be selected to connect to the Push to Talk Plus call. If the incoming voice or Push to Talk Plus call is not answered a missed call alert will display. Network registration information will be sent to the Equipment each time it is powered on in the National Enhanced Services Rate and Coverage Area, each time the Subscriber travels into the National Enhanced Services Rate and Coverage Area, and every 12 hours if the Subscriber stays within the National Enhanced Services Rate and Coverage Area. While the updated network registration information is being sent to the Equipment, incoming voice calls will go directly to voice mail. Contact list cannot be modified from certain Equipment. Subscriber cannot prevent others who have the Subscriber’s MTN from entering the MTN into their Push to Talk contact list. Only one person can speak at a time during a Push to Talk Plus call. . In-Call Talker Override (Talker Priority) allows a pre-determined user priority to take DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 78 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. the floor to communicate urgent message over participant. Push to Talk Plus services cannot be used for (i) access to the Internet, intranets or other data networks, except as the device’s native applications & capabilities permit, (ii) any applications that tether Equipment to laptops, personal computers or other devices for any purpose. Please refer to the attached One Talk terms of service. International Long Distance: You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries. International Roaming Some services, such as premium text messaging, directory assistance, entertainment lines and third-party services, may be available, and charges for these services will be billed (along with applicable toll charges) in addition to roaming rates. Message-waiting-indicator service is not available where Text Messaging is not available. When using International Phone, or International Data services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico Plan, and you’re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country’s rates. Verizon Wireless will terminate your service for good cause if less than half of your voice or data usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. International rates and destinations are subject to change without notice. You must add International Eligibility to your account to roam in many destinations. By using Equipment outside the United States, Subscriber is solely responsible for complying with all applicable foreign laws, rules and regulations (“Foreign Laws”), including Foreign Laws regarding use of wireless phones while driving and use of wireless camera phones. Verizon Wireless is not liable for any damages that result from subscriber’s failure to comply with Foreign Laws. Roaming in GSM countries: GSM International Phone, activated in the United States with compatible Subscriber Identity Module (SIM) card required. Rates terms and conditions apply only when roaming on participating GSM networks in published International Phone countries. Service may be available in additional countries, but airtime rates, availability of calling features, and ability to receive incoming calls (including return calls from emergency services personnel) may be restricted. Service in certain countries may be blocked without prior notice. Where Text messaging is available, Customer will be charged $0.50 for each message sent and $0.05 for each message received. Text messaging rates are subject to change. Text messages may be sent only to MTNs of (i) Verizon Wireless customers, and (ii) customers of foreign wireless carriers that participate in international text messaging. Ask your account manager for the most current list of participating foreign carriers. Data Services Data Services: Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received), as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without you pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute. Verizon Wireless is implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While Verizon Wireless invests much effort to avoid changing text, image, and video files in the compression process, and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please refer to the Network Performance attachment. . Verizon Wireless strives to provide customers with the best experience when using our network, a shared resource among tens of millions of customers. To further this objective, Verizon Wireless has implemented Network Optimization Practices designed to ensure that the overwhelming majority of data customers aren’t negatively impacted by the inordinate data consumption of a few users. If you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users, Verizon Wireless may reduce your data throughput speeds when connected to a congested cell site. The reduction can last for the remainder of the current bill cycle and the immediately following bill cycle to ensure high quality network performance for other users at locations and times of peak demand. For a further more detailed explanation of these techniques please refer to the Network Performance attachment.. Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charges will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 79 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Data Services: Permitted Uses: You can use Verizon Wireless Data Services for accessing the Internet and for such uses as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP). Data Services: Prohibited Uses. You may not use our Data Services for illegal purposes or purposes that infringe upon others' intellectual property rights, or in a manner that interferes with other users' service, that violates trade and economic sanctions and prohibitions as promulgated by the Departments of Commerce, Treasury or any other U.S. government agency, that interferes with network's ability to fairly allocate capacity among users, or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail (ii) below) or otherwise denigrate network capacity or functionality; (ii) “auto-responders, ”cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e-mail use by others; (iii) generating “spam” or unsolicited commercial or bulk e-mail (or activities that facilitate the dissemination of such e-mail); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation of dissemination of viruses, malware, or “denial of service” attacks; (v) accessing or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle or “any keep alive” functions, unless they adhere to Verizon Wireless” requirements for such usage, which may be changed from time to time. Verizon Wireless further reserves the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and Verizon Wireless reserves the right to deny, modify or terminate service, with or without notice, to anyone Verizon Wireless believes is using Data Services in a manner that adversely impacts the Verizon Wireless network. Verizon Wireless may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but Verizon Wireless will not monitor the content of the communications except as otherwise expressly permitted or required by law. [See the attached Verizon Full Privacy Policy] Unlimited Data Plans and Features (such as Mobile Broadband, and Push to Talk Plus) may ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). The Unlimited Data Plans and Features MAY NOT be used for any other purpose. Examples of prohibited uses include, without limitation, the following: (i) continuous uploading, downloading or streaming of audio or video programming or games; (ii) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine–to– machine connections or peer–to–peer (P2P) file sharing; or (iii) as a substitute or backup for private lines or dedicated data connections. This means, by way of example only, that checking email, surfing the Internet, downloading legally acquired songs, and/or visiting corporate intranets is permitted, but downloading movies using P2P file sharing services and/or redirecting television signals for viewing on laptops is prohibited. For individual use only and not for resale. We will protect our network from harm, which may impact legitimate data flows. We reserve the right to limit throughput or amount of data transferred exceeding 25 GB in any given billing cycle on any line, in any given billing cycle, for all additional usage for the remainder of the then-current bill cycle for the line that exceeds the data usage, and reserve the right to deny or terminate service, without notice, to anyone we believe is using an Unlimited Data Plan or Feature in any manner prohibited above or whose usage adversely impacts our network or service levels. Anyone using more than 25 GB per line in a given billing cycle is presumed to be using the service in a manner prohibited above, and we reserve the right to immediately terminate the service of any such person without notice. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB in with prior written notice. We also reserve the right to terminate service upon notification to the customer. Unlimited , Mobile BroadbandAccess, and InternationalAccess data sessions may be used for the following purposes: (i) Internet browsing, (ii) e-mail, and (iii) intranet access (including access to corporate intranets, e-mail and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited Mobile BroadbandAccess and Push to Talk Plus services cannot be used (i) for uploading, downloading or streaming of movies, music or games, (ii) with server devices or with host computer applications, other than applications required for Wireless Sync service, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (iii) as a substitute or backup for private lines or dedicated data connections. Additionally, Unlimited Mobile BroadbandAccess services cannot be used for, (i) access to the Internet, intranets or other data networks, except as the Equipment’s native applications and capabilities permit, or (ii) for any applications that tether Equipment to laptops or personal computers other than for use of the Wireless Sync. Unlimited Mobile BroadbandAccess and data sessions automatically terminate after 2 hours of inactivity, unless Subscriber has Mobile IP (MIP) capable Equipment. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 80 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Data Roaming: International Eligibility is needed to roam in many destinations. See attached International services pricing for further details. International Data Optional Features: International PC Card required for international use. International PC Cards will not work in the United States or Canada and GlobalAccess Subscribers will need a Mobile BroadbandAccess PC card for domestic use. The domestic and International PC Cards cannot be used at the same time. International Data Optional Features subscribers must activate and update their Preferred Roaming lists while in the National Enhanced Services Rate and Coverage Area every three months. Verizon Wireless reserves the right to terminate the service of any subscriber whose total usage is less than half on the Verizon Wireless National Enhanced Services Rate and Coverage Area over three consecutive billing cycles. A data session is inactive when no data is being transferred, and may seem inactive while data is actively being transferred to a device, or seem active when actually cached and not transferring data. Customer must maintain virus protection when accessing the service and is responsible for all data sent and received including “overhead” (data that is in addition to user-transmitted data, including control, operational and routing instructions, error-checking characters as well as retransmissions of user-data messages that are received in error) whether or not such data is actually received. Verizon Wireless will not be liable for problems receiving Service that result from Customer’s device. Megabyte (MB) Data Plans: M2M data usage is rounded to next full kilobyte at end of each billing cycle. Any unused portion of the megabyte allowance is lost. Equipment will not indicate kilobyte usage. Data Roaming:International eligibility is needed to roam in many destinations. Only the Canadian Broadband Rate and Coverage Area supports EV-DO. Please refer to the attached international services pricing for additional details. M2M Data Plan Share Options: Share Options: Sharing is available only among Government Subscribers on applicable M2M Low Usage and High Usage calling plans. Account Share: Customer may activate up to 15 share groups per account. Sharing is available only among M2M Lines on the Mobile Broadband M2M Account Share Plans on the same billing account, in the same usage group (e.g. Low Usage and High Usage plans cannot share with each other). Unused allowance will be distributed to M2M Lines with an overage on an as needed basis to M2M Lines on the same billing account that have exceeded their allowance during the same monthly billing period. At the end of each bill cycle any unused allowances will be applied to the overages of the other M2M Lines on the same account beginning with the line with the lowest overage need until depleted. Customers subscribing to Mobile Broadband M2M Account Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Profile Share Plans. Profile Share: Customer may activate one (1) share group per profile (e.g. Low Usage and High Usage plans cannot share with each other); however, customer may have multiple bill accounts on the same profile. Sharing is available only among M2M Lines on the Mobile Broadband M2M Profile Share Plans on the same profile, in the same usage group. Each sharing M2M Lines unused KBs will pass to other sharing M2M Lines that have exceeded their data allowance during the same monthly bill cycle. Unused KBs will be distributed proportionally as a ratio of the KBs needed by each applicable M2M Line to the total KBs needed by all sharing M2M Lines on the same profile. Customers subscribing to Mobile Broadband M2M Profile Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Account Share Plans. Note: 1A profile is defined as a Customer’s overarching account of record under which Customer may have multiple billing accounts One TalkSM and Message+ from Verizon - Government Terms of Service One Talk from Verizon, together with its related devices, software and applications ("Service" or “One Talk”), is a commercially available business telephone solution that brings together the functions of office phones and mobile devices (smartphones and tablets) into a unified system, with all devices sharing the same communication features. Please refer to the One Talk Features as attached hereto for a listing of features currently available with the Service.) The following terms of service apply to the One Talk Service. “Customer” means the eligible entity purchasing the One Talk service under the Contract along with any Customer end users using the Service. 1. Customer Agreement. Customer’s use of the Service is subject to all Contract terms. This applies regardless of whether the end user device is on the Customer’s account or paid for by the end user (e.g. a Bring Your Own Device arrangement between Customer and end user). 2. How the Service Works. For the Service to work on wireless devices, Customer must select the line on your agency’s profile to which you wish to add the One Talk feature. Each One Talk phone number can be shared with up to eight (8) devices (which can include one (1) M2M Data Plans and Feature Details DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 81 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. smartphone using One Talk in Basic Dialer mode (if available), five (5) smartphones and/or tablets using the One Talk Mobile App, and two (2) desk phones. (Note that desk phones are not required for the Service.) You may only make voice and/or video calls with up to three (3) devices per One Talk phone number at the same time. The Service is not compatible with all price plans and desk phones are not available under all contracts. Check with your sales representative for plan compatibility with the Service and the availability of desk phones under the Contract. Customer is solely responsible for managing its end user access to the One Talk Service, management of end user devices and management of information transmitted via the Service. Addition of devices and associated Service features is managed and administered by the Customer through Verizon Wireless’ web portal. A. One Talk Components One Talk Basic Dialer. If available, the One Talk Basic Dialer adds various business features to a compatible device’s native dialer, which on a compatible smartphones.) With One Talk in Basic Dialer mode, Customer’s One Talk phone number will be the same as its Verizon Wireless phone number. Other devices that you select will share the same One Talk phone number. One Talk Mobile App. The One Talk Mobile App is available for smartphone and tablets either from the Google PlayTM Store for devices with AndroidTM 5.0 or higher or from the Apple® App Store for devices with iOS 9.0 or higher. To use the Service, Customer must add a One Talk phone number to the Mobile App and end users must use the Mobile App to make voice and video calls and to send and receive messages. You can also obtain access to One Talk features through the Mobile App. With the Mobile App, the device will have two phone numbers – one for its original native dialer (if available), and the other for the One Talk number. Other associated devices will share the same One Talk number. Users may install the One Talk Mobile App on a compatible device, including devices receiving service from other carriers. In such circumstances, One Talk phone numbers must be added to their devices, and the users will be Verizon Wireless subscribers for purposes of the Service only, even if they continue to use a different carrier for their original mobile telephone numbers. In order to use messaging through the One Talk Mobile App, the customer also must add the Message + App. Message+ App. The Message+ App provides an integrated and customized messaging experience across an end user’s mobile phone, tablet, PC, and other devices, and an integrated calling experience across a user’s mobile phone and tablet. (Note that integrated calling is not part of the One Talk Service.) An end user can also send group, location and other multimedia messages (“MMS”) in addition to traditional text messages. The Message+ App includes an Integrated Messaging feature that lets users send and receive text and multimedia messages on an end user’s smartphone, tablet, computer or the web using a user’s Verizon One Talk mobile telephone number. The service syncs up to 90 days of messages across an end user’s devices. One Talk Desk Phones. One Talk desk phones are Voice-over-Internet Protocol (VoIP) devices that must be purchased from Verizon Wireless. At your location, you will need separate broadband service (from Verizon or another ISP), either Ethernet or Wi-Fi connectivity, and AC power. Check with your Verizon Wireless sales representative for the availability of desk phones under the Contract. Auto Receptionist: Hunt Group. In order to utilize either of these features, Customer must activate a new Verizon Wireless line or port in a line from another carrier. The settings for the line must be configured using the One Talk section of the My Business web portal. B. Charges For each One Talk line, you will be charged a monthly recurring fee for the Service, in addition to the charges for data, voice, and messaging based on your service plan. Charges for international use may apply. You may be assessed additional 911 surcharges if required by law, for up to a maximum of three devices on each mobile phone number during the applicable billing cycle. Desk Phones. Voice and video calls to and from One Talk desk phones will consume data on your existing broadband, cellular, or Wi-Fi connection. The following applies if you use the VZW network to connect to the Service: One Talk Basic Dialer. Adding the One Talk feature to a smartphone does not consume any data. If you have a device that supports video calling, the voice portion will be billed as minutes of use and the video portion will be billed as data. Voice calls will be billed as minutes of use only. One Talk Mobile App. Your download of the One Talk Mobile App will consume approximately 30 MB of data. Your use of the Service (including your download of the One Talk Mobile App) will be billed as data. Auto Receptionist; Hunt Group. You will be charged a monthly recurring fee for each Auto Receptionist and Hunt Group line in your company’s profile. 3. Integrated Calling Charges (Message+). Integrated Calling does not have a separate monthly service fee, but data usage charges will be incurred in accordance with Customer’s service plan. If a call is transferred among connected devices, each transfer will be billed as a separate call. Also, depending on the service address, Customer may be assessed an additional 911 charge if required by law. Any call made from a tablet to a U.S. number will be treated as a domestic call, no matter where the call originates. Any call made from a tablet to a non-U.S. number will be treated as an international long distance call that originates in the U.S., which is subject to U.S. taxes, fees and Verizon surcharges, no matter where the call actually originates. These calls will be billed in accordance with Customer’s international calling plan and/or international Contract rates. 4. Emergency 911 Calls. End users can make a 911 call over a Wi-Fi connection when using the Service, but whenever possible, end users DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 82 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. should avoid doing so because 911 calls over a WiFi connection will not work if there is a failure of your broadband connection or electrical power, or if the 911 system doesn’t recognize the address. In addition, when using a One Talk desk phone, voice functionality (including the ability to make and receive 911 calls) will not be available during a power outage, broadband connection failure or other service disruption. Before any desk phone can be activated or the Service can be activated on any device, Customer must enter the U.S. address where Customer wants emergency services to be sent if end users call 911. It is not necessary to use the same address for all devices. It is very important that Customer updates its 911 address whenever Customer changes its location for any of these devices because this is the location that will be given to emergency services when end users dial 911. End users can go to their mobile device’s Settings and change their 911 address at any time. Customer can change the 911 address for a desk phone on the One Talk section of the My Business web portal. (Note: With a smartphone using the One Talk Mobile App, emergency services will use the 911 address only if you use Wi-Fi to make the 911 call. If end users are using the Verizon Wireless Network, their smartphone’s built-in capabilities will provide the location of the end user’s device.) 5. Integrated Messaging Text Message Feature. To send and receive SMS messages, Mobile devices associated with either One Talk Basic Dialer (if available) or One Talk Mobile App must download the Message+ App to the device. The Integrated Messaging functionality of Message+ enables you to synchronize messages across multiple devices, including smartphones, tablets and the web. Text messages sent and received while using the Service are separate from the native texting app (dual numbers) and are only temporarily retained on the One Talk message platform in the cloud. End users with access to the Service on a Smartphone or the Mobile Client can retrieve/download any text message sent or received using the Service. 6. HIPAA. Integrated Messaging is not designed for secure transmission or storage of personal healthcare information. Therefore, Customer agrees not to use Service to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively “HIPAA”). Covered Entities and Business Associates (as defined by HIPAA) will not use Integrated Messaging to store or transmit PHI. Customers that do not want its end users to save messages to the cloud (including all Covered Entities and Business Associates, as defined by HIPAA), must have an authorized representative block Integrated Messaging. For further information One Talk Verizon Messages terms of service.. To learn more about HIPAA, go to: http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html. 7. Service Limitations. The Service is not compatible with fax machines, credit card machines or certain security systems. Your Verizon Wireless representative can suggest other possible solutions for some of these functions. Please check with your provider to confirm the compatibility requirements of your security system. 8. Important Service Disclosures. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SERVICE IS IMPLEMENTED WITHOUT SPECIFIC CONTROLS THAT MAY GENERALLY BE REQUIRED OR CUSTOMARY FOR CUSTOMERS IN ANY PARTICULAR INDUSTRY AND ARE NOT DESIGNED TO SATISFY ANY SPECIFIC LEGAL OBLIGATIONS. CUSTOMER IS SOLELY RESPONSIBLE FOR DETERMINING THAT THE SERVICE SATISFIES ANY LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS CUSTOMER MAY HAVE. CUSTOMER AGREES TO USE THE SERVICES IN ACCORDANCE WITH ALL APPLICABLE LAWS AND NOT TO USE THE SERVICES IN ANY MANNER THAT MAY IMPOSE LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS ON VERIZON WIRELESS, OTHER THAN THOSE WITH WHICH WE HAVE EXPRESSLY AGREED TO COMPLY IN THIS ADDENDUM. CUSTOMER IS ON NOTICE THAT ANY TEXT MESSAGES DELIVERED TO A DEVICE USING THE SERVICE WILL REMAIN ON THAT DEVICE, EVEN AFTER THE MESSAGING FEATURE IS REMOVED OR END USER IS DEREGISTERED AND NO LONGER HAS ACCESS TO THE SERVICE. END USERS CONTROL THE DELETION OF MESSAGES RECEIVED ON THEIR DEVICES. 9. Software. In connection with the Service, Verizon Wireless will provide software that is owned by us, our affiliates or third-party licensors ("Software"). Verizon Wireless may update the Software from time to time and Customer and/or end user failure to install any update may affect Customer’s Service and/or use of the Software. Customer may use the Software only as part of, or for use with, the Service as authorized in this Addendum. Verizon Wireless grants Customer a limited, non-exclusive, non-transferable license to use the Service and the Software solely as authorized in this Addendum. All rights regarding use of the Service and Software not expressly granted in this Addendum are reserved by Verizon Wireless and/or any third-party licensors. The Software contains some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code; which are available for review in the One Talk attachments. Software was developed solely at private expense, and Customer has no other rights in software than those set forth herein. As such, customer may not adapt, alter, modify, reverse engineer, de-compile, disassemble, translate, attempt to derive source code from or create derivative works of the Service or Software, or otherwise tamper with or modify any security features or other Service components for any reason (or allow or help anyone else to do so). Customer also agrees to follow all rules and policies applicable to the Service, including the installation of required or automated updates, modifications and/or reinstallations of Software and obtaining available patches to address security, interoperability and/or performance issues. 10. Disclaimer of Warranty. THE SERVICE AND SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VERIZON WIRELESS, OUR AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, CONTRACTORS, AND AGENTS (TOGETHER, THE "VERIZON PARTIES"), INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON- INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE VERIZON PARTIES AND ANY THIRD PARTY MOBILE APPLICATION STORE DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 83 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. OPERATORS FROM WHICH YOU DOWNLOAD THE ONE TALK MOBILE APP WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR DAMAGES OF ANY KIND OR ANY SECURITY ISSUES THAT MAY RESULT FROM YOUR USE OF THE SERVICE. NO ADVICE OR INFORMATION GIVEN BY THE VERIZON PARTIES SHALL CREATE ANY WARRANTY HEREUNDER. Networkfleet Terms and Conditions 1. DEFINITIONS. In these Terms and Conditions, the following terms, when capitalized, shall have the meaning set forth below: “Customer Website Pages” means the web pages on the Networkfleet Website designated by Networkfleet for use by Customer. "Devices" means the Networkfleet wireless device(s) identified on an accepted order. "Networkfleet Services" means the services ordered hereunder including, but not limited to: (a) collection of diagnostic and/or location information from a Vehicle; (b) any proprietary data feed or elements thereof or any APIs provided by Networkfleet; (c) analysis, delivery and posting of Vehicle information to the Networkfleet Website; (d) notification to Customer and/or a designated third party by e-mail of certain events or Vehicle information; (e) Customer access and usage of Customer Website Pages; and (f) Device installation services. "Networkfleet Website" means the Networkfleet website currently located at www.networkfleet.com. “Network Fleet” is a wholely owned subsidiary of Verizon Communications, Inc, and an affiliate of Cellco Partnership, d/b/a Verizon Wireless which is the “Contractor” under the Verizon Wireless State of Florida Contract DMS-10/11-008C "Service Partners" means the entities that Verizon Wireless works with, from time to time, to provide the Networkfleet Services, including, but not limited to, installers, website operators, mapping data providers and licensors. "Vehicle" means any vehicle equipment equipped with a Device and owned or under the control of Customer. 2. NETWORKFLEET LICENSE. During the time that Customer is entitled to receive Networkfleet Services hereunder, the Customer shall have a non exclusive, non transferable license to (i) use the Networkfleet Services in the United States and such other countries as may be approved by Verizon Wireless in writing, (ii) access and use the Customer Website Pages, and (iii) use the firmware and software included in the Devices, solely for use in connection with the Networkfleet Services, and as provided in these Terms and Conditions. Redistribution or resale of this information by the Customer is prohibited without prior written consent. 3. INSTALLATION SERVICES. If Verizon Wireless accepts an order for Device installation services, such services may be performed by Service Partners who will install the Device at a mutually agreed location, in accordance with Networkfleet’s Installation Policy, located at in the Networkfleet attachements., as it may be amended from time to time, which is available at the Networkfleet Website. Customer acknowledges and agrees that installation of the Device may involve drilling holes, rewiring and other similar alterations to the Vehicle and that Verizon Wireless is not obligated to restore the Vehicle after removal of the Device. 4. CUSTOMER OBLIGATIONS. Customer shall limit its use of the Devices, Networkfleet Services, Networkfleet Website, and Customer Website Pages to their intended purposes and shall comply, and cause its employees and agents to comply with all applicable laws and regulations and with Networkfleet's Website Acceptable Use Policy, Privacy Policy and all other policies that Networkfleet may establish from time to time, which are, or will be available, on the Networkfleet Website. Customer shall inform its drivers of Vehicles that such Vehicle has been enabled for Networkfleet Services and that the Networkfleet Services include the collection of data points associated with the Vehicle’s location and manner of operation. 5. LIMITED WARRANTY. (a) Verizon Wireless warrants to Customer that a Device purchased hereunder (other than an Asset Tracker device) will be free from defects in material and workmanship that prevent the Device from functioning in accordance with its specifications for a period of three (3) years following the initial activation of a Device. The period may be extended though the same period of time as the Customer has continuously paid for Networkfleet Services for the Device; (b) Verizon Wireless warrants to Customer that an Asset Tracker device which has been purchased new from Networkfleet by Customer, will be free from defects in material and workmanship that prevent it from functioning in accordance with its specifications for a period of three (3) years from initial activation, excluding the battery. (c) Verizon Wireless warrants to Customer that all accessories that are purchased new from Networkfleet by Customer will be free from defects in material and workmanship that prevent them from functioning in accordance with their specifications for a period of one (1) year from the date of shipment, (d) Verizon Wireless warrants to Customer that installation services will be free from defects in workmanship for a period of one (1) year from completion of any such installation services (unless Customer has purchased an extended installation warranty). Verizon Wireless warrants that extended warranty DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 84 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. installation services will be free from defects in workmanship for a period of one (1) year following completion of such services. The period may be extended through the same period of time as the Customer has continuously paid for such extended warranty installation service. (e) Warranty claims must be made by notifying Verizon Wireless in writing promptly after Customer learns of the facts supporting a warranty claim, as specified in Networkfleet’s current applicable warranty policy as attached hereto. Verizon Wireless will, at its discretion, either repair or replace any non-complying Device with a Device of equivalent functionality, and if applicable, remedy any defects in installation of the Device. (f) THE REMEDIES IN THIS SECTION ARE THE SOLE OBLIGATIONS AND REMEDY FOR BREACH OF ANY WARRANTY. 6. EXCLUSIONS. The Limited does not cover repair, replacement or correction of any defect, damage or malfunctions caused by: (i) failure to properly install the Devices as described in the Networkfleet installation guides (if installation is not performed by Networkfleet); (ii) accident, negligence, theft, vandalism, operator error, misuse or acts of Nature; (iii) failure of the facilities Customer uses to access the Networkfleet Website or to conform to Networkfleet specifications; (iv) modifications, attachments, repairs or unauthorized parts replacements performed by Customer or any third party not authorized by Networkfleet; or (v) use by Customer of hardware or software not provided or approved by Networkfleet. Customer will be responsible for the cost of Support Services provided by Networkfleet caused by any of the foregoing. 7. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 5, VERIZON WIRELESS MAKES NO WARRANTY OR GUARANTEE OF ANY KIND WITH RESPECT TO THE DEVICES AND THE NETWORKFLEET SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VERIZON WIRELESS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. VERIZON WIRELESS DOES NOT WARRANT THAT THE RECEIPT OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM THE DEVICES WILL BE AVAILABLE AT ALL TIMES, AT ALL GEOGRAPHIC LOCATIONS, UNINTERRUPTED OR ERROR-FREE, OR THAT THE TRANSMISSION OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM NETWORKFLEET TO CUSTOMER OR TO THE CUSTOMER WEBSITE PAGES WILL ALWAYS BE ACCURATE, TIMELY OR COMPLETE. 8. LIMITATION OF LIABILITY. (a) NEITHER PARTY WILL BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF THAT PARTY IS INFORMED THAT THOSE DAMAGES MAY OCCUR. VERIZON WIRELESS’ CUMULATIVE LIABILITY UNDER ANY LEGAL THEORY SHALL NOT EXCEED THE AMOUNT PAID TO VERIZON WIRELESS. (b) WITHOUT LIMITING THE FOREGOING, VERIZON WIRELESS AND THE SERVICE PARTNERS ARE NOT RESPONSIBLE FOR LIABILITIES OF ANY KIND RESULTING FROM DELAYS IN DELIVERY, INSTALLATION OR PROVIDING NETWORKFLEET SERVICES OR OTHER SERVICES, REGARDLESS OF THE CAUSE OF THE DELAY. CUSTOMER UNDERSTANDS AND AGREES THAT VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM AN ALLEGED OR ACTUAL LACK OF SECURITY RELATING TO CUSTOMER'S USE OF THE NETWORKFLEET SERVICES. (c) CUSTOMER UNDERSTANDS AND AGREES THAT: (i) THE DEVICE IS A WIRELESS DEVICE AND THAT WIRELESS COMMUNICATIONS NETWORKS ARE USED TO CONNECT THE DEVICES WITH NETWORKFLEETS DATA CENTER AND BY USING GPS (GLOBAL POSITIONING SYSTEM) TO DETERMINE A VEHICLE’S LOCATION; (ii) THE NETWORKFLEET SERVICES WILL NOT OPERATE UNLESS A VEHICLE IS IN AN AREA THAT HAS ADEQUATE WIRELESS COMMUNICATIONS COVERAGE AND, EVEN IF A VEHICLE IS IN SUCH AREA, THE NETWORKFLEET SERVICE IS SUBJECT TO WIRELESS SERVICE NETWORK AND TRANSMISSION LIMITATIONS AND MAY BE ADVERSELY AFFECTED BY TERRAIN, SIGNAL STRENGTH, WEATHER AND ATMOSPHERIC CONDITIONS, OR OTHER THINGS THAT VERIZON WIRELESS DO NOT CONTROL; AND (iii) INFORMATION ABOUT A VEHICLE’S LOCATION WILL NOT BE AVAILABLE UNLESS THE DEVICE IN THE VEHICLE IS ABLE TO RECEIVE GPS SIGNALS. 9. PROPRIETARY RIGHTS. Customer acknowledges and agrees that the Devices, the Networkfleet Service and the Networkfleet Website may include patent, copyright, trademark, service mark, trade secrets, or other intellectual property rights (collectively “Proprietary Rights”) of Networkfleet, its affiliates or the Service Partners (including, with respect to the Networkfleet Website, materials that may be proprietary to Service Partners and suppliers, and that Networkfleet, its affiliates, including Verizon Wireless and/or the Service Partners retain title to and ownership of those Proprietary Rights and any and all improvements, modifications, fixes or enhancements made by or for Networkfleet, its affiliates and/or the Service Partners to the Devices, the Networkfleet Service or the Networkfleet Website and grant such Customers a limited license for purposes of utilizing the services for the purposed outlined in this agreement. Customer will not copy, modify, reverse-engineer, disassemble or decompile any software or firmware included in any Device or the Networkfleet Website or otherwise provided to Customer by or on behalf of Networkfleet, and will not disclose such software or provide access to the Devices, such software or any Networkfleet Services to any third party for such a purpose. Customer agrees that with respect to the Networkfleet Services, it shall not, nor shall it permit any third party to (a) assign, transfer, lease, rent, sell, distribute or import such Networkfleet Services to any third party; (b) except with the express written consent of Verizon Wireless, combine, embed or incorporate the Networkfleet Services into any other product or service other than any Customer-owned or developed interface for purposes of receiving the data feed delivered from the Networkfleet Devices; (c) reverse engineer, translate, convert, decompile the Networkfleet Services; (d) remove or alter any proprietary notices in the Networkfleet Services;(e) use the Networkfleet Services in connection with the transmission, sale, license, or delivery of any infringing, defamatory, offensive, or illegal products, services, or materials; (f) use the Networkfleet Services in any manner that threatens the integrity, performance, or availability of the Networkfleet Service; or (g) use the Networkfleet Service in any manner that violates local, state or federal laws, regulations or orders. The Networkfleet Website includes aerial, satellite imagery from Digital Globe, one of the Service Partners, as a mapping option. If Customer uses such mapping option, Customer agrees to comply with the terms of use contained in Digital Globe’s End User License Agreement reference Networkfleet MAXAR DigitalGlobe attached hereto. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 85 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 10. MODIFICATIONS; WEBSITE MAINTENANCE. Networkfleet may alter or modify all or part of the Devices, the Networkfleet Services or the Networkfleet Website from time to time; provided such changes do not materially adversely affect Customer's use of the Networkfleet Services or Networkfleet Website. Subject to the foregoing, such changes may include, without limitation, the addition or withdrawal of features, information, products, services, software or changes in instructions. Networkfleet reserves the right to perform scheduled maintenance for the Networkfleet Services and Networkfleet Website from time to time. This may include application and database maintenance as well as general website maintenance and may or may not involve Networkfleet Website and Networkfleet Services unavailability. 11. DATA. Customer represents and warrants that it has all rights and authority with respect to the data Verizon Wireless, Networkfleet, and the Service Partners acquire and transmit through Customer's use of the Devices, the Networkfleet Services and the Networkfleet Website ("Business Data") and grant the rights and approvals set forth in this Agreement and further grants to Verizon Wireless, Networkfleet, its affiliates and the Service Partners the nonexclusive, license and right to collect, access and use Business Data, and to access, copy and use the Business Data in the course of performing the Networkfleet Services and to analyze, measure and optimize the performance of the Devices and the Networkfleet Services and to develop new offerings for Customer and others and for other purposes of Networkfleet and its affiliates, including the development of data products for sale, licensing and distribution to third parties during the term of its contract with the Customer; provided, however, that except as may be required under law or court order, Networkfleet will not disclose or distribute Business Data to a third party in a form that permits identification of Customer. 12. EXPORT CONTROL. Customer understands and agrees that: (i) the software used in connection with the Service is controlled by US export control laws; (ii) further transfer or export of the software may be subject to US export control laws or similar laws of other countries; (iii) Customer will abide by such laws; and (iv) Customer will not re-export or divert the software to a country or activity in contravention of U.S. law. Customer represents and warrant that: (i) Customer is not now located in, does not maintain an office or residence in, is not a citizen of, nor does Customer intend to travel to (without agreeing to follow any specific federal regulatory parameters on such travel), any of the following countries: Cuba, Iran, North Korea, Sudan, Syria, or other locations where the United States or other governments may have restrictions; and (ii) Customer is not, nor does Customer anticipate being, listed on any U.S. Government, United Nations or other country’s prohibited parties list (including, but not limited to the U.S. Department of Commerce Denied Persons List or Entity List and the U.S. Treasury Department's Specially Designated Nationals, Terrorists or Narcotics Traffickers List). 13. OWNERSHIP AND ACCEPTANCE. Title transfer and acceptance of products and services occur upon shipment or provision of service. 14. GENERAL. (a) No amendment, change, modification or waiver to any provision of any accepted order or these Terms and Conditions will be binding unless signed by an authorized representative of each party. (b) The parties' respective rights and obligations under Sections 7. DISCLAIMER OF WARRANTIES, 9. PROPRIETARY RIGHTS, and 11. DATA survive termination of an order. This Call Filter Service Attachment (“Call Filter Attachment”) to the Agreement between Customer and Verizon Wireless sets forth the terms and conditions specific to the Call Filter Service (described below) to be provided by Verizon Wireless to Customer hereunder. If there are any inconsistencies between this Call Filter Attachment and the Agreement, this Call Filter Attachment shall control with respect to the Call Filter Service functionality or operation. Any capitalized but undefined terms used in this Call Filter Attachment shall have the meanings given such terms in the Agreement. 1. Call Filter Service Overview. Verizon Wireless’s Call Filter Service allows Customer to take manage its calls (the “Service”). 2. Call Filter and Call Filter Plus Service Description. Call Filter is available to Customer for no additional monthly charges, and provides spam protection (spam alerts, blocking and reporting). Call Filter Plus provides added protection with caller ID and other premium features for a monthly charge, which are set forth in the Call Filter Plus Service Fees exhibit attached hereto. Call Filter utilizes network-based functionality to provide spam alerts and caller ID information on Customer’s devices, and will not require the Call Filter application for these features. Spam blocking and other enhanced spam protection tools require the Call Filter application and a compatible device. Availability of certain features will vary depending on the device. . Basic phones will receive network-based spam protection. Call Filter requires Verizon Wireless's 4G LTE network; limited features of the Service may be available if Customer is roaming on a VoLTE network outside of Verizon Wireless’s 4G coverage area. 3. Call Filter Limitations. Call Filter is not available for incoming calls from restricted or unlisted numbers. Call Filter does not detect spam calls from international numbers, but Customer may choose to block calls from international numbers. Call Filter Call Filter Service Attachment to Verizon Wireless Agreement: Government Terms of Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 86 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. utilizes analytics and databases that are continually evolving, including spam reporting by customers. Call Filter may not work with some of our other services like NumberShare or eSIM lines. 4. Spam Protection and the Call Filter Application. Call Filter will alert Customer when Customer receives potential spam calls and allows Customer to turn on the spam filter to automatically block (send directly to voicemail) spam calls based on Customer’s preferred risk level (as determined by Customer in the Call Filter application). If Customer enrolls in Call Filter through the Call Filter application, Verizon will automatically turn on Customer’s spam filter to block all high-risk spam calls, but Customer can always turn off or adjust the blocking within the Call Filter application. Call Filter Plus, provides additional protection with caller ID for unknown numbers, access to a risk assessment meter for each spam call, reverse spam number lookup, and additional categories of spam alerts including "Robo Caller" or "Potential Fraud." With Call Filter Plus, depending upon Customer’s device, Customer may also be able to view a list of callers that have been identified as spam or blocked, and block and un-block specific numbers. Call Filter's spam detection and block management may inadvertently mislabel or block legitimate callers including those to whom Customer may have given consent to communicate with via Customer mobile number. Customer should check Customer voicemail to determine if the caller is legitimate (if they left a voice message and if Customer have voicemail enabled). Verizon Wireless does not guarantee that all calls that are spam will be detected. Customer’s spam settings such as spam filters and personal block and spam lists will be permanently deleted once Customer changes devices, uninstalls the Call Filter application, unsubscribes or downgrades the Service, or in the case of Android users, disables the Call Filter application or clear application cache or data. 5. Caller ID. Caller ID, available with Call Filter Plus, displays the name, phone number, city and state of a caller's phone number, if these details are available and supported by Customer’s device. Some devices may only display the caller's name as the Call Filter may not be available on all devices. Some devices also allow identification of text messages when using an eligible messaging application. Android users may also see the caller's uploaded photo if available. 6. The caller's identity may not show if they are labelled as Robo Caller, Potential Spam or Potential Fraud on certain operating systems. Customer’s saved contact names will show instead of the caller identification (so if a call would normally show as a Robo Caller with the Service, but is in Customer’s list of contacts, that contact name will show instead). If Customer uploads a photo, Customer’s photo will be seen by other Verizon Wireless customers that use the Service but will not override a Customer's contact photo (uploading is not available for all devices). 7. Data Charges. Subject to the Agreement, data charges may apply for download of the application and use of the Service. Call Filter does not operate on Wi-Fi, so data charges may apply when using the Service even if Customer device is also connected to Wi-Fi. If Customer’s device is eligible for the uploading or receiving of a picture, data charges apply to such uploading and also for receiving pictures. Such data charges will be billed to Customer’s Verizon Wireless account according to Customer’s data plan. The Service will automatically renew every month unless canceled. For Call Filter Plus, Customer will be billed a Monthly Access Fee as specified in the Call Filter Plus Service Fees exhibit. 8. Privacy. Verizon Wireless may use information about Customer’s activity in the Service, subject to our Privacy Policy, please refer to the attached Verizon Full Privacy Policy. . In order to provide the Service to Customer, Verizon Wireless will access the following information: MTN, contacts, call log, and messages (Android devices only). Verizon Wireless does not share information for any other purposes other than to render the Service. While a Customer end user can review or turn off these permissions at any time in the device settings, without access to that information, the Service will not be provided to that device. 9. Licenses and Restrictions. Call Filter is the property of Verizon Wireless or its licensors. Call Filter software and any application installed on Customer devices are licensed and not sold to Customer. Verizon Wireless and its licensors grants to Customer a limited, non-exclusive, revocable, non-transferable, personal, non-commercial license to use the Service for its intended use, in the United States. 10. Restrictions on Use. Customer will not, or permit anyone else to, sell, resell, distribute, sublicense, loan, lease, otherwise transfer, alter, modify, merge, adapt, copy, delete, record, translate, publish, upload, transmit, export, create derivative works of, make any commercial use of, reverse engineer, decompile, attempt to derive the source code, or disassemble the Service of any software that forms part of the Service. Customer may not use the Service or any part of it for any improper use (including infringement of copyright or other intellectual property rights) and must follow all laws. Customer will not alter, disable, or circumvent any features embedded in the software. All rights not expressly granted to Customer herein are reserved. Verizon Wireless may revoke this license at any time without notice. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 87 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 11. Branding. All trademarks, service marks, trade names, logos, domain names, and any other features of Verizon Wireless's brand are the sole property of Verizon Wireless and Verizon Wireless does not grant any rights to such branding to Customer for any use at all. Customer may not remove or alter any copyright, trademark, or other intellectual property notices of the Service. 12. User Content. For certain eligible devices, the Service allows Customer to upload a photo to display. Customer may choose to attach a photo from Customer own photo gallery, a new photo that Customer take, or a photo available for use from an Internet search that Customer conducts. Customer is responsible for any content that Customer uploads to the Service. Verizon Wireless does not monitor or control the content Customer chooses to send via the Service and, Verizon Wireless disclaims all responsibility for such content. Photos that Customer did not take may be subject to copyright protection which limits or prohibits their copying, transmission and/or use. Customer agrees that Customer will not attach copyrighted content in a way that infringes any copyright, and that Customer is wholly responsible for any copyright infringement resulting from Customer’s conduct. If Customer is unsure about whether Customer’s conduct is lawful, Customer should not attach the content. 13. Digital Millennium Copyright Act Notice. If Customer believe that Customer content has been improperly used in the Service in a way that constitutes copyright infringement please contact Verizon at the address below. Pursuant to Title II of the DMCA, all claims alleging copyright infringement for material that is believed to be residing on Verizon's system or network should be promptly sent in the form of written notice to Verizon's Designated Agent. The Designated Agent for DMCA Notice is: Verizon Copyright Department 1320 North Courthouse Road, Floor 9 Arlington, Virginia 22201, U.S.A. Fax 703.351.3669 Email DMCA@verizon.com NOTE: No other notices or communications should be sent to the Designated Agent, who is appointed solely for the purpose of receiving notices of claims alleging copyright infringement under the DMCA. Specific requirements for proper notification of claimed infringement are set forth in the DMCA (see 17 U.S.C. § 512(c)(3)). Valid notification must be a written communication that includes all of the following elements: 1. Signature of copyright owner or person authorized to act on behalf of the owner; 2. Identification of copyrighted work claimed to be infringed; 3. Identification of the material claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit the service provider to locate the material; 4. Information reasonably sufficient to permit the service provider to contact the complaining party (address, phone number and, if available, email address); 5. A statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent, or the law; and 6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly being infringed. It is the policy of Verizon that upon receipt of a valid DMCA notice Verizon will remove or disable access to allegedly infringing material. There are substantial penalties for false claims (see 17 U.S.C. § 512(f)). 14. Open Source and Third Party Licenses. Customer’s use of the Service is subject to open source licenses that form part of the Service. Certain software or technical information is licensed from third parties, and may be covered by one or more U.S. Patents, pending U.S. patent applications, and pending counterpart European and international patents. The open source licenses that form part of the Service. Please refer to the Call Filter open source licenses attached hereto. : • [This link is broken. Our technical team reached out to the vendor and that vendor is working on the links, but it has not yet been resolved. • • This link is broken. Our technical team reached out to the vendor and that vendor is working on the links, but it has not yet been resolved. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 88 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 15. Termination. Subject to the dispute resolution provision in the Agreement, Verizon may limit, suspend, terminate or discontinue the Service, or certain features or functions of the Service, at any time without notice, including if Customer breaches this Call Filter Attachment. Customer may terminate Customer’s use of the Service at any time by unsubscribing to the Service. 16. DISCLAIMER OF WARRANTIES. THE SERVICE AND ANY INCLUDED APPLICATION IS PROVIDED BY VERIZON OR ITS LICENSORS 'AS IS', WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OR CONDITIONS OF ANY KIND, INCLUDING FOR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. CUSTOMER USES THE SERVICE AT ITS OWN RISK. VERIZON WIRELESS AND ITS LICENSORS, AND VENDORS MAKE NO WARRANTY, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY, AVAILABILITY, COMPLETENESS, USEFULLNESS, SECURITY, RELIABILITY, INTEROPERABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPED, VIRUS FREE, OR COMPATIBLE WITH YOUR DEVICE OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS AT ALL OR AS TO THE IDENTIFICATION, LABELING, SPAM OR BLOCK MANAGEMENT, OR BLOCKING OF CALLS. VERIZON WIRELESS AND ITS LICENSORS, AND VENDORS DO NOT PROVIDE ANY WARRANTY (EXPRESS OR IMPLIED) OR GUARANTEE THAT ALL SPAM, ROBOCALLER AND FRAUDLENT CALLERS WILL BE IDENTIFIED, LABELED CORRECTLY OR BLOCKED. THE SERVICE COULD CAUSE DAMAGE TO CUSTOMER, ITS DATA, DEVICES, SOFTWARE OR HARDWARE. 17. LIMITATIONS OF LIABILITY. TO THE MAXIMUM EXTENT ALLOWED BY LAW, THE LIABILITY OF VERIZON WIRELESS OR ITS LICENSORS, AND VENDORS FOR MONETARY DAMAGES FOR ANY CLAIMS, THAT CUSTOMER MAY HAVE UNDER THESE TERMS ARE LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD, AND THE MAXIMUM IN DAMAGES RECOVERABLE SHALL BE TEN ($10) U.S. DOLLARS. UNDER NO CIRCUMSTANCES ARE VERIZON WIRELESS, ITS LICENSORS, AND VENDORS LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST DATA, REPUTATION, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES ON ANY THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THE INABILITY TO USE THE SERVICE IN ANY WAY WHETHER FORESEEABLE OR NOT OR WHETHER ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES, COSTS OR PENALTIES (DIRECT OR INDIRECT) AS A RESULT OF MIS-IDENTIFICATION, MIS-MANAGEMENT OR BLOCKING OF A CALLER OR FAILURE TO PROPERLY IDENTIFY, MANAGE OR BLOCK A CALLER. 18. [Reserved] 19. Export Control. Use of the Service may be subject to the export and import laws of the Unites States and other countries. Customer agrees to comply with all applicable export and import laws and regulations. By using the Service and/or by downloading the applicable Application, Customer agrees that Customer are not located in, under the control of, or a resident or national of any country, or person, on the United States Treasure Department's list of Specially Designated Nationals or the United States Commerce Department Table of Deny Orders. Customer also agrees that Customer are not located in a country that is subject to the U.S. government embargo, or that is designated by the U.S. as a terrorist supporting country and Customer are not listed on any U.S. government list of prohibited or restricted parties. Customer agrees also not to attempt to export or import any encrypted information, materials, hardware or software. 20. Safety. Customer must not endanger either Customer or others by using the Service while driving or engaging in any other activity that requires Customer’s full attention. Verizon Push to Talk Responder (PTT Responder) Terms and Conditions This Agreement is between you, as our Customer or End User, and Verizon Wireless (“VZW”) and it sets forth the terms and conditions under which you agree to use and we agree to provide PTT Responder, a mission-critical push to talk solution (also known as the “Service”). By using or accessing PTT Responder, you accept these Terms & Conditions. VZW may change these terms and conditions from time to time as permitted by applicable law. By continuing to use the Service after VZW has notified you of changes, you are accepting those changes. 1. Customer Agreement. For business customers, PTT Responder is subject to your company’s major account agreement with VZW. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 89 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 2. How the Service Works. You can access PTT Responder in the following ways: (i) through a mobile application (the "Mobile App"), or (ii) by downloading computer software from the VZW website (the "Computer Client"). Not all PTT Responder service features are available through all access methods. 3. Charges. Your download of PTT Responder will be billed according to the applicable data plan. Your use of PTT Responder will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan, please see the Public Safety Services document attached 4. Privacy. VZW may use information about your activity in PTT Responder, subject to our Privacy Policy and applicable law attached hereto. . 5. Licenses. Mobile App, Computer Client, or any other executable associated with your access or use of PTT Responder is referred as “PTT Responder Software”. You have a limited, non-exclusive, non-transferable license to use PTT Responder in the U.S. and the object code version of PTT Responder Software solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors or suppliers and, for the sake of clarity, is not for resale and is not sublicensable. The PTT Responder Software contains some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code, and information about these items is available in the attached Open Source document. . Nothing in this Agreement will be construed to limit any rights granted under such open source licenses. 6. Maps. If you are using PTT Responder Dispatcher Request Location from Client and PTT Responder Dispatch with MAP Integration as standalone products (not in conjunction with Push to Talk Plus), such use will require use of OpenStreetMap (© OpenStreetMap contributors). Use of OpenStreetMap within PTT Responder is subject to the Open Data Commons Open Database License (ODbL) licensed by the OpenStreetMap Foundation (OSMF). Please refer to the attached Open Street map document. . The ODbL may be updated from time to time and are incorporated into these Terms and Conditions by reference, as if set forth fully herein. If you do not accept the ODbL including all limitations and restrictions therein as may be updated by OpenStreetMap from time to time, you may not use PTT Responder. Your use of the OpenStreetMap service within PTT Responder will constitute your acceptance of the ODbL. If there is a conflict between these Terms and that license, the ODbL license terms will control. 7. Consent to Share Location Information. PTT Responder Dispatcher Request Location from Client and PTT Responder Dispatch with MAP require sharing of your “Location Information” (data that can be used to describe, determine or identify the location of the mobile device you use while accessing PTT Responder). With your consent, your Location Information will be shared with your employer, for business purposes only. 8. Additional Terms for Device Call Logging and Recording. For PTT Responder, the Device Call Logging and Recording feature within PTT Responder permits your employer to log and record your calls while you are using a mobile device with PTT Responder. By using PTT Responder, you consent to calls on your mobile device being logged and recorded by your employer, and you consent to any person authorized by your employer listening to your conversation(s) for training and other legitimate business purposes. Employers shall restrict access to the Device Call Logging and Recording feature of PTT Responder to only authorized employees, who shall only use the feature during business hours for training and other legitimate business purposes. 9. Restrictions on Use. You may not, or allow others to (i) transfer, assign or sublicense its license rights to any other person or entity or use the PTT Responder Software on any equipment other than the equipment on which it was originally installed, and You acknowledges that any attempted transfer, assignment, sublicense or use shall be void; (ii) make error corrections to or otherwise modify or adapt the PTT Responder Software, create derivative works based upon the PTT Responder Software, or permit third parties to do the same; (iii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the PTT Responder Software to human-readable form or attempt to reconstruct or discover the source code, underlying ideas or algorithms of any components of the PTT Responder Software, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction; (iv) use or permit the PTT Responder Software to be used to perform services for third parties, whether on a service bureau or time-sharing basis or otherwise, without the express written authorization of Verizon; (v) remove or obscure any proprietary notices from the PTT Responder Software, documentation or other materials furnished or made available hereunder; (vi) disclose, provide, or otherwise make available trade secrets contained within the PTT Responder Software and documentation in any form to any third party without the prior written DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 90 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. consent of Verizon; (vii) enable any PTT Responder Software features or capacity (e.g., additional storage hours, agents, ports or mailboxes) which is licensed as separate products without Verizon’s prior written consent; and/or (viii) permit or encourage any third party to do any of the foregoing. Customer shall implement reasonable security measures to protect such trade secrets. 10. Termination. VZW may terminate or discontinue PTT Responder at any time without notice, including if you breach these Terms and Conditions, subject to the applicable contracts disputes act if you are a government entity. 11. Disclaimer of Warranty; Limitation on Liability. PTT RESPONDER AND ANY INCLUDED SOFTWARE IS PROVIDED ‘AS IS’, WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS OR SUPPLIERS. VZW’S LIABILITY SHALL BE LIMITED AS SET FORTH IN THE CUSTOMER AGREEMENT (AND THE LIABILITY OF EACH VZW LICENSOR AND SUPPLIER SHALL BE LIMITED TO THE SAME EXTENT). 12. Export Control. You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not export, or allow the export or re-export of PTT Responder in violation of any such restrictions, laws or regulations. By downloading or using PTT Responder, you agree to the foregoing and you represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country or on any restricted parties list. 13. Safety. Please do not endanger yourself and others by using PTT Responder while driving or engaging in any other activity that requires your full attention. Verizon Local Network Command Terms and Conditions 1. GENERAL 1.1 Service Definition 1.2 Service Availability 2. SUPPLEMENTAL TERMS 2.1 Customer Agreement 2.2 Privacy 2.3 Licenses 2.4 Consent to Share Location Information 2.5 Disclaimer of Warranty; Limitation of Liability 3. CUSTOMER RESPONSIBILITIES 3.1 Restrictions on Use 4. FINANCIAL TERMS 4.1 Responsibility for Charges 1. GENERAL 1.1 Service Definition. Local Network Command is a local control solution allowing for temporary uplift of mobile devices to enhanced network performance (also known as the “Service”). 1.2 Service Availability. You can access the Service through a web-based tool hosted at the VZW MyBiz portal. The account single point of contact (SPOC) must preselect the users for uplift through the Service. The account SPOC can preselect users individually or as part of a group. The account SPOC must also create and designate specific users as Incident Commanders. Incident Commanders will have the ability to create incidents using the Service and uplift preselected users during an incident. 2. SUPPLEMENTAL TERMS DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 91 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 2.1 Customer Agreement. For enterprise customers, the Service is subject to your organization’s major account agreement with VZW. 2.2 Privacy. VZW may use information about your activity in using the Service, subject to our Privacy Policy and applicable law, which are attached hereto 2.3 Licenses. You have a limited, non-exclusive, non-transferable license to use the Service solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors or suppliers. For Location Information (defined below), the Service requires use of MapQuest. Use of MapQuest within the Service is subject to: • the MapQuest Terms of Service attached hereto • the MapQuest 3rd Party Notices and Licenses MapQuest Attributions attached hereto., • the Mapbox Notices MapQuest Mapbox as attached hereto, and • the MapQuest Privacy Policy MapQuest System1 Privacy Policy as attached hereto The MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices and MapQuest Privacy Policy may be updated from time to time and are incorporated into these Terms and Conditions by reference, as if set forth fully herein. If you do not accept the MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices or MapQuest Privacy Policy, including all limitations and restrictions therein as may be updated by MapQuest from time to time, you may not use the Service. Your use of MapQuest within the Service will constitute your acceptance of the MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices and MapQuest Privacy Policy 2.4 Consent to Share Location Information. The Service will require sharing of “Location Information” (data that can be used to describe, determine or identify the location of all mobile devices subject to the Service). In using the Service, you represent and warrant that you have obtained all necessary consent(s) from individual users whose mobile devices will be subject to the Service, and that VZW has no responsibility to obtain such consent(s). 2.5 Disclaimer of Warranty; Limitation of Liability. THE SERVICE IS PROVIDED ‘AS IS’, WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS OR SUPPLIERS. VZW’S LIABILITY SHALL BE LIMITED AS SET FORTH IN THE CUSTOMER AGREEMENT (AND THE LIABILITY OF EACH VZW LICENSOR AND SUPPLIER SHALL BE LIMITED TO THE SAME EXTENT). 3. CUSTOMER RESPONSIBILITIES 3.1 Restrictions on Use. You may not, or allow others to, adapt, alter, modify, de-compile, reverse engineer, translate, or create derivative works of the Service. The Service is intended for those devices with a clear need for temporary uplift to enhanced network improvement. You agree not to abuse the Service as determined by the sole discretion of Verizon. “Abuse” may include, but not be limited to, the indiscriminate uplift of all devices within a specific geographic area where such action adversely affects the Verizon wireless network. 4. FINANCIAL TERMS 4.1 Responsibility for Charges. Your use of the Service will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan VERIZON DNS SAFEGUARD for PUBLIC SAFETY 1. GENERAL 1.1 Service Definition DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 92 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 1.2 Service Features for DNS Service Plus 1.3 Service Features for DNS Service Advanced 2. SUPPLEMENTAL TERMS 2.1 Service Activation and Implementation 2.2 Services Agreement Flow Down Terms 2.3 Customer Responsibilities 2.4 Warranties 2.5 Use of Data 2.6 Term and Termination 3. FINANCIAL TERMS 3.1 General 4. DEFINITIONS 1. GENERAL 1.1 Service Definition. Verizon DNS Safeguard for Public Safety (DNS Service) is a cloud-based security platform intended to provide a first line of defense against threats on the Internet by detecting and blocking inappropriate and malicious sites and content before the Internet Protocol (IP) connections are established. DNS Service is enhanced with threat intelligence feeds from the Verizon Threat Research Advisory Center which, learning from internet activity patterns, automatically uncovers current and emerging threats to continually keep the network safe. The DNS Service platform operates as a DNS resolver that converts domain names to IP addresses which allows the platform to prevent IP connections to known malicious sites. When a legitimate domain is resolved, the DNS Service returns the actual IP address. The DNS Service consists of two offerings: DNS Service Plus and DNS Service Advanced. 1.2 Service Features for DNS Service Plus. The following service features are included with DNS Service Plus: 1.2.1 DNS Layer of Breach Protection. DNS Service is able to detect and block malicious sites and content before they reach the network as a DNS request is made before IP connections are established. Malware, ransomware, phishing, spyware, botnets, and command & control call-backs are blocked over any port or protocol before such threats can reach users and network. 1.3 Service Features for DNS Service Advanced. The following service features are included with DNS Service Advanced. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 93 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 1.3.1 Premium Threat Feeds. DNS Service Advanced includes the Basic Threat Feeds described in the DNS Service Plus and additional threat feeds from the Verizon Threat Research Advisory Center’s display of threat analytics and intelligence it gathers from third party proprietary and open source data. 2. SUPPLEMENTAL TERMS 2.1 Service Activation and Implementation 2.1.1 Service Activation. The DNS Service will begin Activation Date is 10 Business Days following the Order Confirmation Date. 2.1.2 Offshore Support. Customer agrees that the DNS Service may be provided by, and all related information (including data) accessed and/or stored by, resources located within and outside the United States. Customer consents to such performance of services, including access and storage of data, from outside the United States. 2.2 Services Agreement Flow Down Terms 2.2.1 Acceptance of Terms. From time to time, Verizon may update the functionality, add new features to the DNS Service, and/or change the access configuration for the DNS Services. In such event, these terms shall also apply to any upgrades or updates subsequently provided by Verizon for the DNS Services. 2.2.2 Use of the DNS Services. Customer accepts the non-assignable, non-transferable, non-sublicensable, and non-exclusive right to access and use the DNS Service only as authorized in this Agreement and related documentation for the duration of the Service Commitment and for the number of licenses purchased by and allocated to Customer. 2.3 Customer Responsibilities 2.3.1 Internet Access. Customer must have wireless internet access in place to use DNS Service. Customer must have a subscription to Verizon’s Responder Private Core in place to use DNS Service. 2.3.2 Prohibited Use. Customer will not: (i) use the Services for any unlawful, unauthorized, fraudulent or malicious purpose, (ii) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Services (except to the limited extent applicable laws specifically prohibit such restriction); (iii) bypass any measures Verizon may use to prevent or restrict access to the Services or otherwise interfere with any other party’s use and enjoyment of the Services; or (iv) use Customer’s account or the Services to infringe any intellectual property or other right of any other third party. Verizon may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Subject to Verizon’s Privacy Policy, Verizon reserves the right at all times to disclose any information as Verizon deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Verizon’s sole discretion. 2.4 Warranties 2.4.1 Verizon’s Disclaimer of Warranties. Verizon does not warrant that any network, computer systems, or any portions thereof, are secure. Verizon does not warrant that use of DNS Service will be uninterrupted or error-free or that any defect in DNS Service will be correctable or that incidents will be fully contained. Customer acknowledges that impenetrable security DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 94 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. cannot be attained in real-world environments and that Verizon does not guarantee protection against breaches of security, or the finding or successful prosecution of individuals obtaining unauthorized access. Verizon does not warrant the accuracy of information provided to Customer hereunder. CUSTOMER’S USE OF THE DNS SERVICES IS AT CUSTOMER’S SOLE RISK. ALL DNS SERVICES ARE PROVIDED ON AN AS IS OR AS AVAILABLE BASIS, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW,VERIZON EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND SATISFACTORY QUALITY. VERIZON, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS MAKE NO WARRANTY THAT THE SERVICES ARE ACCURATE, TIMELY, UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE, OR THAT ANY PROBLEMS ENCOUNTERED WILL BE CORRECTED. THE WARRANTIES AND REMEDIES SET FORTH IN THIS SERVICE ATTACHMENT ARE VERIZON’S EXCLUSIVE WARRANTIES AND CUSTOMER’S SOLE REMEDIES FOR BREACH OF WARRANTY, IF ANY, BY VERIZON. 2.4.2 Customer Warranty. Customer represents and warrants that Customer (a) will use the DNS Safeguard services, including all reporting, deliverables, documentation, and other information provided in connection with DNS Service solely for purposes of protecting Customer from abusive, fraudulent, or unlawful use or access to its information, systems and applications including public internet service provided by Verizon and Customer will not market, sell, distribute, lease, license or use any such deliverables, documentation or information for any other purposes; and (b) will comply with all applicable laws and regulations. 2.4.3 Third Party Warranties. For any third party products and/or services incorporated as part of Service, Customer will receive only the warranties offered by such third party to the extent Verizon may pass through such warranties to Customer. 2.5 Use of Data. As part of Customer’s use of the Services, Customer will be providing certain (i) Network Data, (ii) User Data and/or Feedback. Some Network Data is necessary for the essential use and functionality of the Services. Network Data is also used to provide associated services such as technical support and to continually improve the operation, security, efficacy and functionality of the Services. 2.5.1 User Data. Customer grants Verizon a worldwide, royalty-free, sublicensable license to use, modify, reproduce, publicly display, publicly perform, and distribute the User Data only as reasonably required to provide the Service. 2.5.2 Network Data. Customer hereby grants to Verizon a non-exclusive, irrevocable, worldwide, perpetual, royalty-free and fully paid-up license to use (i) the Network Data that is aggregated and de-identified so that it does not identify Customer for the purpose of enhancement of the Services, and (ii) any information that Verizon learns in evaluating Network Data to create the Statistical Data for the purpose of enhancing, developing, and/or promoting the Services. 2.5.3 Feedback. De-identified Feedback may be incorporated into the Services, and Customer hereby grants Verizon a non- exclusive, irrevocable, worldwide, perpetual, royalty-free and fully paid-up license to use de-identified Feedback for any purpose whatsoever, including, without limitation, for purposes of enhancing, developing and/or promoting products and services, including the Services. 2.6 Term and Termination 2.6.1 Service Commitment. The Service Commitment is for the terms specified in the Customer’s purchase order as accepted by Verizon. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 95 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 2.6.2 Service Cancellation. If Customer requests cancellation of Service, or Verizon cancels Service as a result of Customer’s failure to provide the necessary information or reasonable assistance required by Verizon to provision such Service, Customer will pay any set-up fees and other amounts accrued for such Service through the date of such termination, plus an amount equal to any applicable annual third party license fee, which Customer acknowledges are liquidated damages reflecting a reasonable measurable of actual damages and not a penalty. Customer will pay the invoice for such charges in accordance with the terms of the Agreement. 3. FINANCIAL TERMS 3.1 Responsibility for Charges. Your use of the Service will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan. Verizon Wireless Private Network Terms and Conditions 1. Verizon Wireless Private Network Service (“Private Network”): Private Network extends Customer’s IP network to its wireless equipment by segregating the data between such devices and Customer’s servers from the public Internet (the “Internet”). Customer’s use of Private Network is subject to the Private Network Roles and Responsibilities Customer Guidelines, which are available from your Sales representative. 2. Customer Minimum Line Requirement: Customer must maintain a minimum of 100 Machine-to-Machine lines at all times during the term of its Agreement in order to remain eligible for Private Network. If Customer falls below the 100-line minimum, Verizon Wireless reserves the right to discontinue Private Network for non-use. 3. Connection to Verizon Wireless Facility: Customer must establish a direct-connect circuit from its facilities to Verizon Wireless’s facilities by the use of Virtual Private Network, Verizon Private IP, or Fixed End System connections. Customer is solely responsible for making arrangements with a local access provider for installation and ongoing maintenance of such a connection, with sufficient data throughput to meet Customer’s anticipated data needs. Customer is also responsible for all charges incurred directly or through a third party associated with establishing the connection, as well as for accessing Private Network, including Internet access fees, hardware, software, license fees, and telecommunications charges. 4. Customer Provided Equipment (“CPE”): Customer must procure routers and any other CPE that meet Verizon Wireless requirements for Private Network connectivity. Customer is responsible for ensuring any CPE meets its data capacity and throughput needs. 5. IP Addresses: Customer is responsible for procuring private IP addresses, which must be communicated to Verizon Wireless during implementation. Private Network supports static and dynamic addressing for 1X service and/or EVDO service; 4G LTE service; and Internet addressing system Internet Protocol version 4. Direct Internet access requires static IP addressing. 6. Dynamic Mobile Network Routing (“DMNR”): DMNR allows configuration of Private Network for dynamic routing to the subnets it serves (up to eight) to other devices on Customer’s network and as support for mobile or stationary routers. DMNR is based off Mobile IPv4-based Network Mobility protocol and requires the router to be configured to support this capability. Customer is responsible for any charges associated with the customization of its CPE to support DMNR. 7. Service Based Access (“SBA”): SBA is an optional configuration of Private Network that enables customers to access Verizon’s Visual Voice Mail; multimedia messaging services; and 3G location-based services assisted Global Positioning System. Customer is responsible for any charges associated with the customization of its CPE to support SBA. Verizon Wireless Private Network Traffic Management 8. Private Network Traffic Management (PNTM): PNTM allows Customer to configure its Private Network to allow differentiated Quality of Service (QoS) by application over Verizon Wireless’s LTE network using standards-based IP packet marking. Customer can identify applications on its 4G LTE devices to get priority QoS over its Private Network. Verizon Wireless makes no guarantee of PNTM bandwidth allocations, which are subject to the limitations of wireless service availability as detailed in the Agreement. Customer is responsible for any charges associated with the customization of its CPE to support PNTM. a. PNTM for Public Safety: Eligible public safety accounts can take advantage of priority access to a data channel over the Wireless Service for its data traffic during times of heavy network demand. While PNTM for Public Safety enables a dedicated data channel, Verizon Wireless makes no guarantee of Wireless Service availability, which is subject to the limitations of wireless service availability as detailed in the Agreement. PNTM for Public Safety is only available to Customers approved by Verizon Wireless that qualify as Public Safety Entities classified by the following Qualifying Public Safety NAICS codes a) 621910 Ambulance Services; b) 922110 Courts; c) 22120 Police Protection; d) 922130 Legal Counsel and Prosecution; e) 922140 Correctional Institutions; f) DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 96 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 922150 Parole Offices and Probation Offices; g) Fire Protection; h) 922190 Other Justice, Public Order, and Safety Activities or i) National Security. 9. Customer Private Network Contact: Customer must designate a Private Network representative and provide contact information, including a phone number and email address. The Private Network contact will work with the Verizon Wireless solution engineer through the Private Network implementation and testing processes detailed below. The contact shall be available during business hours and any other time period that Customer utilizes Private Network for the purpose of assisting to resolve service problems and trouble shooting. 10. Private Network Implementation and Testing: Verizon Wireless will implement Customer’s Private Network, which requires Customer to a) provide any information (e.g., account numbers, IP address ranges, router/CPE information) necessary to compete the Private Network Connectivity Form; b) participate in a Private Network turn-up call to ensure that CPE is properly configured to support the Private Network connection; and c) participate in a Solution Validation call to confirm that Private Network is working properly from Verizon Wireless to Customer’s applications. 11. Wireless Devices/Network Access: Customer must use Private Network-compatible end-user Equipment and at Customer’s expense must submit any devices not identified as Private Network compatible to Verizon Wireless, for network testing and Private Network certification. Private Network functionality is available on the Verizon Wireless 3G and 4G data network, subject to the limitations defined in this Addendum. While Private Network functionality may also be available on the networks of Verizon Wireless’s domestic and international roaming partners, Verizon Wireless makes no representation of Private Network availability or reliability on such networks. 12. Permitted Use/Fraud: Customer shall use Private Network only for lawful purposes and shall not send or enable via the Private Network connection, by way of example, any SPAM, viruses, worms, trap doors, back doors or timers, nor shall Customer engage in any mail-bombing or spoofing via Private Network. Customer is responsible for the security of its network and end-user devices and is responsible for any unauthorized access to the Private Network. Verizon Wireless will treat any traffic over the Private Network as authorized by Customer. Verizon Wireless reserves the right but is not obligated to filter fraudulent usage. 13. Maintenance/Service Changes/Termination of Private Network Service: Verizon Wireless may limit access to Private Network in order to perform maintenance to the service and will use reasonable efforts to provide Customer with prior notice of such maintenance. With reasonable advance notice, Verizon Wireless has the right to modify and reconfigure Private Network as it deems necessary to enhance Customer’s experience or to safeguard the Verizon Wireless network. In addition, VERIZON WIRELESS CAN WITHOUT NOTICE LIMIT, SUSPEND OR CANCEL CUSTOMER’S ACCESS TO OR USE OF PRIVATE NETWORK IF CUSTOMER VIOLATES THE RESTRICTIONS OF THIS ADDENDUM OR FOR GOOD CAUSE. Good cause includes (a) breach of the terms of this Addendum or the Agreement; (b) unlawful use of Private Network; (c) using Private Network in a way that adversely affects the Verizon Wireless network or Verizon Wireless’s customers; (d) breach of an obligation of Customer to comply with any applicable federal, state and local government laws, rules and regulations, industry practices, third-party guidelines, or other applicable policies and requirements; (e) the suspension or termination by any governmental body of competent jurisdiction of Customer’s service or the institution of a requirement, ruling or regulation that conflicts with this Addendum; or (f) for operational or governmental reasons. 14. No Warranties: Verizon Wireless makes no warranties, express or implied, with respect to Private Network, which it provides to Customer on an “AS IS” basis “WITH ALL FAULTS” and “AS AVAILABLE.” The accuracy, timeliness, completeness, suitability, or availability of any aspect of Private Network cannot be guaranteed. THE IMPLIED WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR ENTIRETY. The foregoing limitations, exclusions and disclaimers shall apply to the maximum extent permitted by applicable law. Verizon Wireless makes no representation that it supports any service levels with respect to the availability, performance, capacity, uptime or any similar metrics of Private Network. 15. NO RESELLING: Customer cannot resell Private Network /Private Network Traffic Management service(s) or allow third parties to use Private Network/Private Network Traffic Management service(s) or access Private Network/Private Network Traffic Management service(s) without prior written permission from Verizon Wireless. 16. Subject to the Customer’s Government Agreement: The terms of this Addendum supplement the Customer’s Government Agreement. The terms of the Agreement are applicable to Customer’s use of Private Network. If there are any inconsistencies between the terms of this Addendum and the Customer’s Government Agreement, the terms of this Addendum shall control with respect to Private Network. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 97 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Revision History Version Date Description 1.0 2/12/21 Pricing Offer 2.0 5/14/21 Best and Final Offer DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 98 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Employee Discount Supplement It is Verizon’s intent to continue offering its Employee Program consistent with the terms and conditions provided under the current DMS 1011-008C contract, Exhibit 7. Individual-Liable Service Pricing Discount Category % Discount Equipment 0 Services 19 Accessories 25* Activation Fees Waived *Individual-Liable Subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SMARTPHONES TABLETS & INTERNET DEVICES BASIC & ONE TALK DESKPHONES *Click Verizon logo from any page to return to table of contents State of Florida Contract Pricing TABLE OF CONTENTS Click topic below Equipment: PLANS - CODES - USAGE TIERS One Talk Plans PUBLIC SAFETY PLANS ASAVIE LTE Vehicle Internet Netmotion INTERNATIONAL RATES - Travel Pass NUMBER SHARE VERIZON CONNECT MOBILE IRON CANVAS SAMSUNG KNOX MAAS360 Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 CODES DESCRIPTION ACCESS GUIDELINES & OPTIONAL PLAN FEATURES 86680 $.049 Per Minute Nationwide Voice Plan-includes 600 M2M and 600 N&W $0.00 N/A on feature codes 77294, 77295, and 79740, 79407, and 72409. Must use 79789, 79790, 79791, 79780, or 79781. Please see smartphone feature codes below80245 200 Text/Pix/Flix Messages-Optional on price plan 86680 only $0.0094976 (All current PTT Unlimited Push to Talk w/ Unlimited Mobile 2 Mobile .049 per min rate $10.00 PTT Plus- (auto attaches-81814) 93445 Unlimited Nationwide Blackberry/ Smartphone Data / Unlimited Domestic Text.Pix, Flix Messaging, Unlimited Mobile 2 Mobile & Nights/Weekends ($.052 Per Minute Nationwide Voice Plan)/Mobile Hotspot-5GB)$35.99 Mobile Hotspot (5 GB auto attached)- 76404 and 79048Block Mobile Hotspot-78485 Optional-PTT Plus-$5 (80598 for all smartphones, 80590 for Kyocera Brigadier) TXT Block - 73572 86769 Unlimited Nationwide Calling w/ Unlimited Domestic Text/Pix/Flix Messaging; Email and Data, 5GB of data hotspot/Tethering $51.00 4G Smartphone -$0 Hotspot- 76065 (auto attached built into the price plan) Optional-PTT Plus-$5 (80598 for all smartphones, 80590 for Kyocera Brigadier) 86195 Nationwide 250 Anytime Min ($.052 per min overage rate) w/ Unlimited Mobile 2 Mobile, Push 2 Talk, Nights/Weekends $25.75 PTT Plus- (auto attaches-81814) 86196 Nationwide 600 Anytime Min ($.052 per min overage rate) w/ Unlimited Mobile 2 Mobile, Push 2 Talk, Nights/Weekends $36.05 PTT Plus- (auto attaches-81814) 86197 Unlimited Nationwide Calling w/ Unlimited Push 2 Talk $51.50 PTT Plus- (auto attaches-81814) 22901 4G Custom Nationwide Unlimited Mins+Msg Unlimited Data +Email MHS $50.00 TravelPass compatible. 77294 500 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text/Pix/Flix Messaging $15.45 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access79789500 MB Data allowance ($.00849 per MB overage rate)$15.45 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS772951,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $20.60 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access797901000 MB Data allowance ($.00849 per MB overage rate)$20.60 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS797402,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $23.69 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access797912000 MB Data allowance ($.00849 per MB overage rate)$23.69 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS79407Unlimited MBB Data Plan w/ Unlimited Domestic Text Messaging $32.96 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access79781Unlimited MBB Data Plan $32.96 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS 77847/77848 $0.02 Per SMS messaging rate/$0.05 Per MMS messaging rate $0.0077328300 SMS/MMS Messages (.05 Per Message overage rate)$2.0077341500 SMS/MMS Messages (.05 Per Message overage rate)$3.0077329Unlimited SMS/MMS Messages $7.00 86226 500 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text $20.60862271,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $25.75862282,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $30.9086229Unlimited MBB Data Plan w/ Unlimited Domestic Text Messaging $36.05 $0 Text Messaging code 47309 is avl to add if needed 90237 5GB Public Sector Mobile Broadband Share Plan $34.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. 90240 10GB Public Sector Mobile Broadband Share Plan $59.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. *Click Verizon logo from any page to return to table of contents State of Florida DMS 10/11-008C Price Plans Nationwide Per Minute Smartphone Standalone Nationwide Per Minute Smartphone All Inclusive Nationwide Price Plan Nationwide Features Smartphone Data Features Messaging Features Aircard/Tablet Data Packages Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 90241 20GB Public Sector Mobile Broadband Share Plan $99.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. 86693 $.099 Per MB data rate for Machine to Machine or Customer provided equipment $0.00 **Do not offer for note books, tablets, ipads, etc. Must be CPE certified device or Jetpack/MiFi at MTM pricing in Equip Guide876401MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $5.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan)87641 5MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $7.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan)87642 25MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $10.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan)87643 50MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $15.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87644 150MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $18.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87645 250MB Machine to Machine Share ($.015 per MB overage rate) Tier 2 $20.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87646 1GB Machine to Machine Share ($.015 per MB overage rate) Tier 2 $25.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87647 5GB Machine to Machine Share ($.015 per MB overage rate) Tier 2 38.50 (25%) If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87648 10GB Machine to Machine Share ($.015 per MB overage rate) Tier 2 61.60 (25%) If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 90231 5GB Public Sector M2M Share Plans $34.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. 90234 10GB Public Sector M2M Share Plans $59.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need.90235 20GB Public Sector M2M Share Plans $99.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need.86847 (3G)25MB Machine to Machine 3G Backup Router Plan 25MB $10/GB $10 $10.00 Overage rate is $10 per GB86848 (4G)25MB Machine to Machine 4G Backup Router Plan 25MB $10/GB $10 $10.00 Overage rate is $10 per GB Disclaimer: Information contained in this document is provided for review purposes only and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this document. In the event of any ambiguities or inconsistencies between the information in this spreadsheet and the pricing contained in the Verizon Price Sheet for State of Florida DMS-10/11-008C, the latter shall prevail. Machine to Machine ***If you are on the $35.99 (93445) plan or (86769) $51.00 plan with unl Text, Pix, Flix, you can block text with code 73572. If you remove block later, add code 73502 to re-add unlimited Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Model A42 5G A51 XCover Pro A71 5G UW S10e Note20 5G Note20 Ultra 5G Samsung Galaxy S20 FE 5G UW Samsung Galaxy Z Fold2 5G UW Galaxy S21 5G Galaxy S21+ 5G Galaxy S21 Ultra 5G SKU (128GB) SMA426UZKV SMA515UZKVZ / 5G UW (SMA516VZBVZ)SMG715UZKVZ SMA716VTKVZ 128GB (SMG970UZKAM)SMN981UZAV 128GB (SMN986UZKV) / 512GB (SMN986UZKFV)SMG781VZBV SMF916UZKV 128GB (SMG991UZAV) / 256GB (SMG991UZAEV) 128GB (SMG996UZKV) / 256GB (SMG996UZKEV) 128GB (SMG998UZKV) / 256GB (SMG998UZKEV) / 512GB (SMG998UZKFV) Retail Price $399.99 $399.99 / $549.99 $499.99 $649.99 $529.99 $999.99 $1,299.99 / $1,449.99 $699.99 $1,999.99 $799.99 / $849.99 $999.99 / $1,049.99 $1199.99 / $1,249.99 / $1,379.99 Contract Price $159.99 $149.99 / $249.99 $199.99 $299.99 $69.99 $499.99 $799.99 / $949.99 $329.99 $1,499.99 $319.99 / $369.99 $499.99 / $549.99 $699.99 / $749.99 / $879.99 Operating System Android 11 Android 10 Android 10 Android 10 Android 9.0 Pie Android 10 Android 10 Android 10 Android 10 Android 11 Android 11 Android 11 Camera 48MP/13MP Front 48MP/32MP front 25MP/13MP font 64MP/ No Front 12 MP/10 MP Frong 64MP/10MP front f2.2 108MP/10MP front f2.2 12MP / 32MP front 12MP / 10MP front 64MP / 10MP front 64MP / 10MP front 64MP / 10MP front Removable Memory 1TB capable 512GB capable 512GB capable 512 GB capable N/A 1 TB capable 1TB capable None-Int Only None-Int Only None-Int Only None-Int Only Hearing Aid Compatible M3/T3 M4/T4 M3/T3 M4/T3 M4/T3 M3/T3 M3/T3 M4/T3 M4/T3 M3/T3 M3/T3 M3/T3 Mode All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global 5G All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G All Digital (Quad Band) Global 5G All Digital (Quad Band) Global 5G ULTRAWIDE BANDField Force Manager N/A N/A N/A N/A N/A N/A N N/A N/A N/A N/A N/A Other Features Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x 4 / 1.8 GHz x 4 Octa core, Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.3 GHz x 4 / 1.7 GHz x 4 Octa core, Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.3 GHz x 4 / 1.7 GHz x 4 Octa core, Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor Quad CoreQuad Core 2.4GHz / 2.2GHz / 1.8GHzProcessor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core / Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory8 Gigabyte RAM 5.8 inch screen FIPS 140-2 compliant government grade encryption for Email, Calendar, and Contacts. All three models have dual rear cameras Processor: Octa-Core (Dual Quad Core Processors)•Octo Core 3.1GHz / 2.4GHz / 1.8GHz//Onboard Memory (Actual available/formatted amount may be less)•128 Gigabyte Onboard RAM Memory•8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 3.1GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory12 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)Octo core 3.09GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)256 GigabyteOnboard RAM Memory12 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 / 256 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 / 256 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 / 256 GigabyteOnboard RAM Memory8 Gigabyte RAM Model iPhone SE (2020)iPhone XR (2020) iPhone 11 (2020) iPhone 11 PRO iPhone 11 PRO MAX iPhone 12 Mini 5G iPhone 12 5G iPhone 12 Pro 5G iPhone 12 Pro Max 5G Blackberry KEY2 LE Google Pixel 4a 5G UW Google Pixel 4a Google Pixel 4 Google Pixel 5 5G UW Sonim XP8 64GB SKU 64GB (MHG43LL/A) / 128GB (MHG73LL/A) / 256GB (MHGA3LL/A) 64GB (MH563LL/A) / 128GB (MH683LL/A) / 256GB (MT3D2LL/A) 64GB (MHC43LL/A) / 128GB (MHCA3LL/A) / 256GB (MHCH3LL/A) 64GB (MWAM2LL/A) / 256GB (MWAT2LL/A) / 512 GB (MWAX2LL/A) 64GB (MWGF2LL/A) / 256GB (MWGK2LL/A) / 512GB (MWGP2LL/A) 64GB (MG6G3LL/A) / 128GB (MG6M3LL/A) / 256GB (MG6U3LL/A) 64GB (MGF43LL/A) / 128GB (MGF93LL/A) / 256GB (MGFF3LL/A) 128GB (MGK43LL/A) / 256GB (MGK93LL/A) / 512GB (MGKF3LL/A) 128GB (MG9A3LL/A) / 256GB (MG9F3LL/A) / 512GB (MG9K3LL/A)BBKEY2LE-VZW GA01945-US GA01738-US 64GB (GA01242-US) / 128GB (GA00678-US)GA01955-US 999000343 Retail Price $399.99 / $449.99 / $549.99 $499.99 / $549.99 / $749.99 $599.99 / $649.99 / $749.99 $999.99 / $1149.99 / $1,349.99 $1,099.00 / $1249.99 / $1,449.99 $699.99 / $749.99 / $1,449.99 $799.99 / $849.99 / $949.99 $999.99 / $1,099.99 / $1,299.99 $1,099.99 / $1,199.99 / $1,399.99 $449.99 $599.99 $379.99 $799.99 - $899.99 $699.99 $648.00 Contract Price $0.99 / $49.99 / $99.99 $49.99 / $99.99 / $299.99 $149.99 / $199.99 / $299.99 $549.99 / $699.99 / $899.99 $649.99 / $799.99 / $999.99 $249.99 / $299.99 / $399.99 $349.99 / $399.99 / $499.99 $549.99 / $649.99 / $849.99 $649.99 / $749.99 / $949.99 $99.99 $279.99 $79.99 $349.99 / $449.99 $349.99 $249.99 Operating System iOS 13 iOS 13 iOS 12 iOS 12 iOS 12 iOS 14 iOS 14 iOS 14 iOS 14 Android 8.1 Oreo Android 11 Android 10 Android 10 Android 10 Android 8.1 Oreo Camera 12MP / 7MP front 12MP/ 12MP front 12MP / 7MP front 12MP / 7MP front 12MP / 7MP front 12MP / 12MP front 12MP / 12MP front 12MP / 12MP front 12MP / 12MP front 13 MP / 8.0 front 12.2MP / 8MP front 12.2MP / 8MP front 16 MP/ 8MP front 12.2MP/ 8MP front 12 MP/ 8 MP Front Removable Memory None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only 256GB capable Ineternal only Ineternal only Ineternal only Ineternal only 64GB Hearing Aid Compatible M4/T3 M4/T3 M3/T4 M3/T4 M3/T4 M3/T4 M3/T4 M3/T4 M3/T4 M4/T3 M4/T4 M4/T4 M4/T4 M4/T3 M4/T3 Mode All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global Field Force Manager N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Other Features Processor Dual Core Apple A13 Bionic 64 bit / M11 Motion Core Processor 4.7” Liquid Retina HD Display. Offering Haptic Touch, Display Zoom, and True Tone displayWireless Charging / No charging block or earbuds Apple A13 Bionic 64 bit Quad Core. The dual camera system captures highest quality video in a smartphone. No charging block or earbuds Apple A13 Bionic 64 bit Quad Core. A transformative triple camera system that adds tons of capability without complexity. All-new Liquid Retina display - the most advanced LCD in the industry. 6.1 inch screen size. All-new Liquid Retina display - the most advanced LCD in the industry. 6.1 inch screen size. Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor Hexa-CoreA14 Bionic chip with 64bit architecture Neural Engine // Onboard RAM Memory4 Gigabyte RAM Processor Hexa-CoreA14 Bionic chip with 64bit architecture Neural Engine // Onboard RAM Memory4 Gigabyte RAM Processor Hexa-CoreA14 Bionic chip with 64bit architecture Neural Engine // Onboard RAM Memory4 Gigabyte RAM Octa-Core (Dual Quad Core Processors) 1.8GHz (KyroGold) + 1.6GHz (KyroSilver) Type C charging port Gorilla Glass 3 Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x4 / 1.8 Ghz x4 Octa core /Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x4 / 1.8 Ghz x4 Octa core /Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processr Octa-Core 2.84 Ghz x 1 / 2.42 Ghz x 3 / 1.8 Ghz x 4 // Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors),2.2 GHz Octa core, Push-to-Talk Plus (PTT+) Model LG K51 LG V60 ThinQ 5G LG Wing (5G)moto g power moto g stylus Motorola one 5G UW Motorola edge+ 5G Motorola razr DuraForce Ultra 5G DuraForce Pro 2 SKU LM-K500UMT LM-V600VML LM-F100VMY MOTXT20417 MOTXT20435 MOTXT20751 MOTXT20611 MOTXT20001 KYOE7110 KYOE6910 Retail Price $168.00 $949.99 $999.99 $249.99 $299.99 $549.99 $999.99 $999.99 $899.99 $444.00 SOFL Contract Price $59.99 $449.99 $549.99 $59.99 $79.99 $229.99 $499.99 $549.99 $399.99 $179.99 Operating System Android 10 Android 10 Android 10 Android 10 Android 10 Android 10 Android 10 9.0 - Android Pie& Android 10 Android 10 Android 10 Camera 13 MP front only 64MP /10MP front 64MP /32MP front 13 MP/ 5.0 front 48 MP/ 16 front 48 MP / 16 front 108 MP / 25 front 16MP / 5MP front 24 MP / 8M front 13 MP / 5M front Removable Memory 2TB capable 2TB capable 2TB capable 512GB capbable 512GB capbable 1TB capable Internal only N/A 1TB capable 512 capable Hearing Aid Compatible M3/T3 M4/T3 M4/T3 M3/T3 M3/T3 M3/T3 M3/T3 N/A M3/T4 M3/T4 Mode All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global & 5G All Digital (Quad Band) Global & 5G All Digital (Quad Band) Global & 5G All Digital (Quad Band) Global All Digital (Quad Band) Global Field Force Manager x N/A N/A N/A N/A N/A N/A N/A X X Other Features Processor: Octa-Core (Dual Quad Core Processors)Quad 2.0 GHz / Quad 1.5 GHz / Onboard Memory (Actual available/formatted amount may be less)32 GigabyteUSB Mass StorageOnboard RAM Memory3 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo core 1.8 Ghz (3 x 2.4 GHz / 1 x 2.8 GHz / 4 x 1.8 GHz) // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteUSB Mass StorageOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core // Onboard Memory (Actual available/formatted amount may be less)256 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)1.8 GHz Octa core, Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory Processor: Octa-Core (Dual Quad Core Processors)2.0 GHz Octa core, Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM // Onboard Memory (Actual available/formatted amount may be less)256 GigabyteOnboard RAM Memory12 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz Octa core// Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core MIL-Standard 810H Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x4 / 1.8 Ghz x4 Octa core MIL-Standard 810H Shock/Dust/Water Resistant LG, Motorola & Kyocera Apple, Blackberry, Google & Sonim Samsung GalaxySOFL Equipment Matrix-Smartphones Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Make & Model Samsung Galaxy Tab A 8.4 32GB Samsung Galaxy Tab S5e 64GB Samsung Galaxy Tab S7 5G UW Samsung Galaxy Tab S7+ 5G UW Apple iPad Mini 7.9 Apple iPad 10.2 (8th Gen)iPad Air 10.9 (4th Gen) iPad Pro 11 Inch (2nd Gen) Apple iPad Pro 12.9 (4th Gen)iPad Pro 11 Inch (3rd Gen 2021) 5G iPad Pro 12.9 Inch(5th Gen 2021) 5G SKU SMT307UZNA SMT727VZSA SMT878UZKA SMT978UZKA 64GB: MUY12LL/A / 256GB: MUY82LL/A 32GB: MYMP2LL/A / 128 GB: MYMT2LL/A 64GB: MYH82LL/A / 256GB: MV1T2LL/A 128GB: MY2X2LL/A 256GB: MXED2LL/A512GB: MXEF2LL/A 1TB: MXEH2LL/A 128GB: MY3F2LL/A256GB: MXFF2LL/A 512GB: MXFH2LL/A 1TB: MXFK2LL/A 128GB: MHMT3LL/A 256GB: MHMV3LL/A 512GB: MHMX3LL/A 1TB: MHN03LL/A 2TB: MHN23LL/A 128GB: MHNR3LL/A256GB: MHNW3LL/A 512GB: MHNY3LL/A 1TB: MHP13LL/A 2TB: MHP43LL/A Retail Price $279.99 $479.99 $849.99 $1,049.99 $529.99 / $679.99 $459.99 / $559.99 $729.99 / $879.99 $949.99 / $1,049.99 / $1,249.99 / $1,449.99 $1,149.99 / $1,249.99 / $1,449.99 / $1,699.99 $999.99/ $1,099.99/ $1,299.99/ $1,699.99/ $2,099.99 $1299.99/ $1,399.99/ $1,599.99/ $1,999.99/ $2,399.99 Contract Price (2yr)$279.99 $479.99 $849.99 $1,049.99 $529.99 / $679.99 $459.99 / $559.99 $729.99 / $879.99 $949.99 / $1,049.99 / $1,249.99 / $1,449.99 $1,149.99 / $1,249.99 / $1,449.99 / $1,699.99 $899.99/ $999.99/ $1,199.99/ $1,599.99/ $1,999.99 $1199.99/ $1,299.99/ $1,499.99/ $1,899.99/ $2,299.99 Operating System Android 9.0 Pie Android 8.1 Oreo Android 10 Android 10 iPadOS 13 / 14 iPadOS 14 iPadOS 14 iOS 13 iOS 13 iPadOS 14 iPadOS 14 Camera Rear (13 MP) and front facing (8.0MP)Rear (13 MP) and front facing (8.0MP)Rear (13 MP) and front facing (8.0MP)Rear (13 MP) and front facing (8.0MP)Rear (8 MP) and front facing (7.0MP)Rear (8.0MP) and front facing (1.2MP)Rear (12 MP) and front facing (7.0MP)Rear (12 MP) and front facing (7.0MP)Rear (12 MP) and front facing (7.0MP) Rear (12 MP) and front facing (12MP Ultra Wide) Rear (12 MP) and front facing (12MP Ultra Wide) Removable Memory Up to 400 GB Up to 400 GB Up to 512GB Up to 512GB Internal only Internal only Internal only Internal only Internal only Internal only Internal only Other Features Processor: Octa-Core (Dual Quad Core Processors)1.8 GHz x 2 / 1.6 GHz x 6 Octa core // Onboard Memory (Actual available/formatted amount may be less)32 GigabyteOnboard RAM Memory3 Gigabyte RAM Processor Hexa-Core2.0 Ghz x 2 / 1.7 Ghz x 6 Hexa-Core CPU // Onboard Memory (Actual available/formatted amount may be less)64 GigabyteUSB Mass StorageOnboard RAM Memory4 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 3.09Ghz x1 / 2.4Ghz x3 / 1.8Ghz x4 // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteUSB Mass StorageOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)Octo Core 3.09Ghz x1 / 2.4Ghz x3 / 1.8Ghz x4 // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteUSB Mass StorageOnboard RAM Memory6 Gigabyte Processor Dual CoreApple A12 Bionic 64 bit neural engine with Embedded M12 coprocessor Processor Dual CoreApple A12 Bionic 64 bit neural engine with Embedded M12 coprocessor Onboard Memory (Actual available/formatted amount may be less)64 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)Apple A12Z Bionic chip with 64-bit architecture Embedded M12 coprocessor Dual core processor: Apple A12X Bionic 64 bit neural engine with Embedded M12 coprocessor Processor: Octa-Core (Dual Quad Core Processors)Apple M1 8 Core CPU 4 performance cores/ 4 efficincy cores Processor: Octa-Core (Dual Quad Core Processors)Apple M1 8 Core CPU 4 performance cores/ 4 efficincy cores Make & Model 5G MiFi M1000 MiFi 8800L Ellipsis Jetpack 900LS USB730L Orbic Speed Inseego MIFI M2100 5G UW Skyus 160 SKU INSGM1000 MIFI8800L MHS900LS USB730L ORB400LBVZRT INSGM2100 SK160-VZ Retail Price $649.99 $199.99 $79.99 $249.99 $99.99 $399.99 $249.99 Contract Price $499.99 $99.99 $29.99 $79.99 $99.99 $249.99 $99.99 4G LTE 5G X X X X 5G X Rev A No X No No No No No Form Factor Hotspot Hotspot Hotspot Aircard Hotspot Hotspot Router Mac Compatible X X X X X X External Antenna No No No No No N/A Vista Compatible No No X No No No N/A Mode All Digital (Ultra Wide Band XLTE Band 13) All Digital (Quad Band) Global 4G LTE All Digital (Quad Band) Global 4G LTE / XLTE Band 13 / 4 (700/1700 MHz)All Digital (Ultra Wide Band XLTE Band 13)4G LTE Other Features 5G Mobile Hotspot up to 15 devices VPN Client Capable USB 3.0 Support •Ultra Wide Band (UWB): n261 (27.5-28.35 GHz); n260 (37-40 GHz) 4G Mobile Hotspot up to 15 devices VPN Client Capable Battery life up to 24 hours 4G Mobile Hotspot up to 8 devices VPN Capable 1.4 GHz Dual Core Processor Battery life up to 24 hours One Step Access Easy to adjust Type A USB Port compatibility Processor Quad Core1.3 GHz Quad-Core Processor // Onboard Memory (Actual available/formatted amount may be less)512 MegabyteOnboard RAM Memory256 Megabyte RAM 5G Mobile Hotspot up to 15 devices VPN Client Capable USB 3.0 Support •Ultra Wide Band (UWB): n261 (27.5-28.35 GHz); n260 (37-40 GHz) Processor: Qualcomm MDM9230 // Onboard Memory (Actual available/formatted amount may be less)8 GigabyteOnboard RAM Memory1 Gigabyte RAM *Click Verizon logo from any page to return to table of contentsSOFL Equipment Matrix- Tablets & Internet Devices Tablets & Books Internet Devices Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Yealink Deskphone T41S IP T41SW IP T42S IP T46S IP T46SW IP T49G IP VZP59 IP W60 DECT CP920 IP Conference Phone CP960 IP Conference Phone SKU T41S T41SW T42S T46S T46SW T49G VZP59 W60 CP920 CP960 Retail Price $85.00 $115.00 $115.00 $145.00 $170.00 $349.00 $399.00 $169.00 $395.00 $499.00 Number of contacts 1000 1000 1000 1000 Memory Dependent 1000 1000 1000 1000 1000 Accessibility PoE support6 Way conferencing support PoE support6 Way conferencing support PoE support6 Way conferencing support Multi-Language6 Way conferencing support Multi-Language6 Way conferencing support 6 Way conferencing support 6 Way conferencing support Indoor Range 150 Feet / Outdoor range 900 FeetTactile-discernible number, feature, and navigation keys Multi-LanguageSupports conection to a mobile phone or PC for conference calls6 Way conferencing support Multi-LanguageSupports conection to a mobile phone or PC for conference calls6 Way conferencing support Form Factor Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)2 x RJ45 10/100M Ethernet Ports1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af), Class 21XRJ12 (6P6C) EHS port1 x USB 2.0 portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)2 x RJ45 10/100M Ethernet Ports1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af), Class 21XRJ12 (6P6C) EHS portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)2 x RJ45 10/100M Ethernet Ports1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af), Class 21XRJ12 (6P6C) EHS portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af ), class 01 x USB 2.0 portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af ), class 01 x USB 2.0 portDesk Phone10 line keys can be programmed up to27 paperless DSS keys (3-page view) HDMI PortIntegrated stand with 2 adjustable anglesHDMI output for connection to Monitor/Storage ApplicationsMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset port1 x USB 2.0 portDesk Phone HDMI PortIntegrated stand with 2 adjustable anglesHDMI output for connection to Monitor/Storage ApplicationsMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset port1 x USB 2.0 portDesk Phone Headphone Port3.5mmWall MountableMessage Waiting Indicator (MWI)Power over Ethernet (IEEE 802.3af), Class 2Desk Phone 1 x RJ45 10/100M Ethernet portPower over Ethernet (IEEE 802.3af ), class 01 x USB 2.0 port1x Mobile phone/PC port: 3.5mmDesk Phone20 feet and 360 degree voice pickup Headphone Port3.5mm1 x RJ45 10/100M Ethernet portPower over Ethernet (IEEE 802.3af ), class 01x Mobile phone/PC port: 3.5mmDesk Phone20 feet and 360 degree voice pickupBuilt-in three-microphone arrayAvailable expansion microphones (wired or wireless sold seperatly) Technology Yealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IP assignment: static/DHCPUSB 2.0 Supported Wi-Fi802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IP assignment: static/DHCPUSB 2.0 Supported Wi-Fi802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IP assignment: static/DHCPUSB 2.0 Supported Yealink Optima HD voiceDual Port Gigabit EthernetPoE(802.3af) class supportSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsIPv6OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoE Wi-Fi802.11 b/g/n802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceDual Port Gigabit EthernetPoE(802.3af) class supportSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsSIP v1 (RFC2543), v2 (RFC3261)IPv6OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoEUSB 2.0 Supported Wi-Fi802.11 a/b/g/n802.11 n - 2.4 and 5GHz onlyYealink Optima HD voiceUp to 16 SIP accountsDual Port Gigabit EthernetSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoEUSB 3.0 Supported Wi-Fi802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceUp to 16 SIP accountsDual Port Gigabit EthernetSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoEUSB 3.0 SupportedUSB 2.0 SupportedNoise Proof Technology Auto Answer FunctionYealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6SRTP security encryptionNoise Reduction SystemSIPSIP v1 (RFC2543)SIP v2 (RFC3261)UDP/TCP/TLSOut-of-band DTMF(RFC 2833)In-band DTMFSIP INFO DTMFRport (RFC3581)Digest/basic authenticationPeer-to-peer SIP link modeLoose routing and strict routing supportPRACK (RFC3262)Error-information supportReliability of provisional responses (RFC3262)Offer/answer (RFC3264)Message Waiting Indication (RFC3842)Subscription for MWI events (RFC3265)Dialog-state monitoring(RFC 4235)Event list subscription support (RFC4662)REFER (RFC3515) SIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4IP assignment: static/DHCPOpenVPN, IEEE802.1XBackground Noise SuppressionCall Recording via local USB Wi-Fi802.11 n - 2.4 and 5GHz only802.11 b/g/n/acSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4IP assignment: static/DHCPOpenVPN, IEEE802.1XBackground Noise SuppressionCall Recording via local USBUSB 2.0 SupportedNoise Proof TechnologyFive-way conference call capability Make & Model Alcatel Go Flip V Orbic Journey V Kazuna eTalk Sonim XP5s Sonim XP3 DuraXV Extreme SKU ALCATEL-4051S ORB2200LBVZ KAZF119VWQ 999000144 999000389 KYOE4810 Retail Price $99.99 $99.99 $79.99 $288 - $648 $199.99 $240.00 Contract Price $49.99 $49.99 $29.99 $149.99 $0.99 $99.99 Camera 2.0 MP 2.0 MP 2.0 MP 5.0 MP 5.0 MP 5.0 MP Bluetooth X X X X X X Removable Memory Up to 32GB 2.0 MP Up to 32GB Up to 64GB Up to 128GB Up to 512GB Hearing Aid Compatible X (M3/T3)X (M3/T3)X (M4/T4)X (M3/T4)X (M3/T4)X (M3/T4) Mode All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band)All Digital (Quad Band) Field Force Manager X X X X X X Other Features 1.1 Ghz Quad Core Processor HD Voice capable 2.8 InchesLCD display and large keys Not CDMA compatible Processor Quad Core1.1 Ghz Quad CoreScreen Resolution TFT QVGA 320 x 240 / 142.8 PPIScreen Size 2.8 Inches 1.1 Ghz Quad Core Processor HD Voice capable 2.8 Inchesdisplay and large keys Not CDMA compatible 3-year warranty Gorilla Glass 3 by Corning 1.2 Ghz Quad Core Processor PTT compatible Meets Mil-Standard 810G standards for Dust, Shock, Water Resistance. Processor Quad Core1.1 Ghz Quad Core, HD Voice capable Push-to-Talk Plus (PTT+) Screen Resolution: QVGA TFT (240 x 320 pixels) / Screen Size: 2.6 Inches/ 1. G102 Ghz Quad Core / Push-to-Talk Plus (PTT+) *Click Verizon logo from any page to return to table of contentsSOFL Equipment Matrix - Basic & One Talk Phones One Talk Desk phones Standard Voice & PTT devices For specific product functionality and features, device and calling plan/feature compatibility, and for the latest equipment pricing, see your Verizon Government Account Manager. The above Equipment prices are effective as of 04-01-19 and are subject to change. Customer may purchase at the then current State of Florida Government Equipment Matrix pricing or Government promotional pricing, whichever is less at the time of purchase. Verizon may make certain equipment available at no charge; however, Verizon does not guarantee that we will always be able to offer equipment at no charge through the term of the resulting agreement. Government Subscriber Equipment Pricing listed in this matrix is not available for activations or upgrades on Verizon Telemetry plans. Camera phone use or possession may be prohibited in some locations based on privacy, security, or other restrictions. Verizon's Government Equipment matrix is updated at a minimum quarterly, based upon equipment availability, changes in technology and market conditions. Equipment is promotional and subject to availability, Verizon reserves the right to add or discontinue models. Pricing above is at the 2 yr price point. Existing customers can upgrade at this price 20 months into their current contract. Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 1 STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES ITN NO: DMS-19/20-006 MOBILE COMMUNICATION SERVICES (MCS-2) REQUEST FOR BEST AND FINAL OFFER DUE: May 14, 2021 BY 11:59 PM ET _____________________________________________________________________________________ INTRODUCTION Pursuant to the Mobile Communication Services ITN Sections 4.4.3., Revised Replies and Best and Final Offers, and 4.4.4, Other Department Rights During Negotiations, the Department requests a Best and Final Offer. Please submit the Best and Final Offer by 11:59 PM ET on May 14, 2021, to the Procurement Officer, Caitlen Boles, at Caitlen.Boles@dms.fl.gov Respondents must email the Best and Final Offer with files attached as a .pdf or in their native format (.docx or .xlsx where applicable) to the Procurement Officer. If the Best and Final Offer exceeds the file limit to submit via email, the Respondent must submit its Best and Final Offer on a thumb drive to the Procurement Officer by the above-stated deadline. Best and Final Offers are expressly understood to be for the provision of services and features with no minimum guaranteed purchase of services or features. All revisions made by the Department to the attachments provided with this Request for Best and Final Offer are reflected in track changes; track changes reflect changes made to the original documents posted with the ITN, and as modified by Addendum No. 2. Any Respondent-proposed edits not reflected in the attachments were deemed not acceptable to the Department. Do not make any changes, revisions, exceptions, or deviations to the Department’s language in the provided documents. BEST AND FINAL OFFER SUBMISSION The Best and Final Offer must include the following requested documents: A. ATTACHMENT A – FINAL STATEMENT OF WORK Please submit a response to each subsection in Attachment A – Final Statement of Work where a response is requested, including Section 4 Public Safety if the Respondent is proposing public safety services. Identify all modifications and/or revisions, if any, to the responses provided in the Statement of Work from Respondent’s initial ITN Reply via track changes. B. ATTACHMENT B – FINAL CONTRACT By submitting a Best and Final Offer, the Respondent confirms acceptance of Attachment B – Final Contract, as is; do not make any changes, revisions, exceptions, or deviations. C. ATTACHMENT C – FINAL SERVICE LEVEL AGREEMENTS By submitting a Best and Final Offer, the Respondent confirms acceptance of Attachment C – Final Service Level Agreements, as is; do not make any changes, revisions, exceptions, or deviations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 2 D. FINAL VENDOR’S DEVICE LIST AND VENDOR’S SERVICES AND DISCOUNTS PRICING (EUPL) Please submit Vendor’s Device List and Vendor’s Services and Discounts Pricing. If the Respondent is proposing public safety plans and devices, these shall be included within these documents. The Respondent is required to submit a Vendor’s Device List and Vendor’s Services and Discounts Pricing that includes the Respondent’s best pricing for the Department’s consideration based on the revisions contained in the Request for Best and Final Offer and attachments. Given these revisions made by the Department, the Department is anticipating reductions in the Respondent’s pricing. The Vendor’s Device List and Vendor’s Services and Discounts Pricing must comply with ITN Section 3.10, Respondent’s Pricing. Pricing in either document shall not include State of Florida and Federal Taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. E. WIRELESS SERVICE GUIDES Please submit the plans and features government terms of service with the terms agreed upon in negotiations. If awarded a contract, the intent is for these terms to be incorporated into the EUPL. SUPPLEMENTAL INFORMATION The Best and Final Offer shall constitute the Respondent’s final Reply to this ITN and should be reflective of all terms and conditions applicable to the Respondent’s proposed services. Should the Respondent’s BAFO response contain website references, that are external to the documents, the information referenced on the website should be provided in the BAFO response. However, if the information has been previously supplied to the negotiation team in the information request in January and no changes have been made, it is not necessary to resubmit. The Respondent is under no obligation to submit a Best and Final Offer; however, the Respondent will no longer be considered for an award if the Department does not receive a Best and Final Offer. By the submission of its Best and Final Offer, the Respondent certifies that, if awarded a Contract, it will comply with all terms and conditions found in the aforementioned documents included with this Request for Best and Final Offer. REDACTED COPY If the Respondent considers any portion of the documents, data, or records submitted to the Department to be trade secret or otherwise exempt from public inspection or disclosure pursuant to Florida’s Public Records Law, the Respondent must provide the Department with a separate, electronic redacted copy of the Best and Final Offer in accordance with Section 3.8 of the ITN. STATE OF FLORIDA EMPLOYEE DISCOUNTS If the Respondent intends to offer any discounted pricing to State of Florida employees (including state agencies, OEUs, or their retirees), please provide the discount percentage in the Best and Final Offer. Please note that the decision to offer discounted rates is wholly within the Respondent’s discretion and will NOT be considered as part of the State’s best value determination (see ITN Section 4.5, Final Selection and Notice of Intent to Award Contract). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 32 Mobile Communication Services 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary INVITATION TO NEGOTIATE FOR MOBILE COMMUNICATION SERVICES ITN NO: DMS-19/20-006 THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Procurement Officer: Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.3Y Tallahassee, FL 32399-0950 Phone: (850) 410-1423 Email: DMS.Purchasing@dms.myflorida.com Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or regular mail at: Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, Florida 32399-0950. Protests may also be filed by fax at 850-9226312, or by email at agencyclerk@dms.myflorida.com. It is the filing party's responsibility to meet all filing deadlines. NOTICE PURSUANT TO SECTION 287.057(23), FLORIDA STATUTES Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response. Contract No. DMS-19/20-006C Attachment F - ITN DMS-19/20-006 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 32 Mobile Communication Services TABLE OF CONTENTS SECTION 1. INTRODUCTION ................................................................................................... 4 1.1 Solicitation Objective ......................................................................................................... 4 1.2 Background ........................................................................................................................ 4 1.3 Term ................................................................................................................................... 4 1.4 Questions Being Explored ................................................................................................. 4 1.5 Goals of the ITN................................................................................................................. 4 1.6 Special Accommodations .................................................................................................. 5 1.7 Procurement Officer........................................................................................................... 5 1.8 Timeline of Events ............................................................................................................. 5 SECTION 2. SOLICITATION PROCESS................................................................................... 7 2.1 General Overview .............................................................................................................. 7 2.2 Questions and Answers..................................................................................................... 8 2.3 Addenda to the Solicitation................................................................................................ 8 2.4 Receipt of Replies.............................................................................................................. 8 2.5 Respondent Firm Offer ...................................................................................................... 9 SECTION 3. GENERAL INSTRUCTIONS ................................................................................. 9 3.1 General Instructions to Respondents (PUR 1001 Form) .................................................. 9 3.2 MFMP Registration .......................................................................................................... 10 3.3 Florida Substitute Form W-9 Process ............................................................................. 11 3.4 Website References ........................................................................................................ 11 3.5 How to Submit a Reply .................................................................................................... 11 3.6 Mandatory Responsiveness Requirements .................................................................... 12 3.7 Contents of Reply ............................................................................................................ 12 3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies .......... 14 3.9 Additional Information ...................................................................................................... 16 3.10 Respondent’s Pricing....................................................................................................... 16 SECTION 4. SELECTION METHODOLOGY .......................................................................... 19 4.1 Responsiveness and Responsibility................................................................................ 19 4.2 Evaluation Process – General Overview......................................................................... 20 4.3 Evaluation of the Reply.................................................................................................... 20 4.4 Negotiations ..................................................................................................................... 21 4.5 Final Selection and Notice of Intent to Award Contract .................................................. 24 SECTION 5. AWARD ............................................................................................................... 24 5.1 Rights for Award .............................................................................................................. 24 5.2 Agency Decision .............................................................................................................. 25 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 32 Mobile Communication Services 5.3 Other Reserved Rights .................................................................................................... 25 5.4 No Contract until Execution ............................................................................................. 25 Attachments: Attachment A – Statement of Work Attachment B – Draft Contract Attachment C – Service Level Agreements Attachment D – Business Case Attachment E – Definitions and Acronyms Forms: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION STATEMENT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 5 – MANDATORY RESPONSIVENESS REQUIREMENTS FORM 6 – BUSINESS EXPERIENCE DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 32 Mobile Communication Services SECTION 1. INTRODUCTION 1.1 Solicitation Objective The State of Florida (State), Department of Management Services (Department or DMS) is seeking to establish, through this Invitation to Negotiate (ITN), a contract or contracts (Contract) for cellular voice and data services, secure access to MyFloridaNet (through cellular data-only devices), and other related telecommunication services, cellular phones, associated devices, accessories and features, collectively referred to herein as Mobile Communication Services (MCS). MCS is part of the DMS SUNCOM group of contracts providing voice and data services to SUNCOM Customers. The Department intends to award multiple Contracts but reserves the right to award to one Respondent or to make no award. The resulting Contract(s), if any, will be used by State agencies and other authorized entities, collectively referred to as “Customers,” in accordance with Chapter 282, Florida Statutes. If more than one (1) Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Reply,” and “Respondent” include the plural when applicable. 1.2 Background Prior to issuance of this solicitation, the Department contracted with a private vendor to assist in the development of a business case for MCS, in accordance with section 287.0571, Florida Statutes. The business case examined options for the future path of MCS and recommended that the Department issue an ITN for the services. That Mobile Communication Services Business Case is attached to this procurement as Attachment D – Business Case for background informational purposes only and does not contain specifications for this solicitation. The Department has estimated that the annual total enterprise expenditures on the Contract resulting from this solicitation will be approximately $85 million. This estimate is for informational purposes only. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum spend under any new Contract. 1.3 Term The term of the Contract will be five (5) years. Upon written agreement, the Department and the Contractor may renew the Contract in whole or in part for up to five (5) additional years. Renewals are contingent upon satisfactory performance evaluations by the Department and are subject to the availability of funds (see section 287.057(13), Florida Statutes). 1.4 Questions Being Explored a) What is the best model for delivery of cost-efficient and high-quality MCS, including nationwide coverage? b) What service options meet a variety of Customer needs? c) How we the Department maintain competitive pricing throughout the initial and renewal year of the Contract? d) What is the best model for the Department to achieve the objectives state in Attachment A – Statement of Work (SOW), Subsection 1.3? 1.5 Goals of the ITN The goals of this ITN are to establish: a) The delivery of cost-efficient and high-quality MCS, including nationwide coverage; b) Service options to meet a variety of Customers’ needs; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 32 Mobile Communication Services c) Competitive pricing throughout the initial and any renewal years of the Contract; and d) The objectives stated in Attachment A - Statement of Work (SOW), Subsection 1.3. 1.6 Special Accommodations Any person requiring a special accommodation due to a disability should contact the Department’s Americans with Disabilities Act (ADA) Coordinator at (850) 922-7535 or ADA.Coordinator@dms.fl.gov. Requests for accommodation for meetings must be made at least five (5) Business Days prior to the meeting. A person who is hearing or speech impaired can contact the ADA Coordinator by using the Florida Relay Service at (800) 955-8771 (TDD). 1.7 Procurement Officer The Procurement Officer is the sole point of contact for this procurement. Direct all contact with the Department to the Procurement Officer in writing by email. Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.3Y Tallahassee, FL 32399-0950 Phone: (850) 410-1423 Email: dms.purchasing@dms.myflorida.com ***PLACE THE SOLICITATION NUMBER IN THE SUBJECT LINE OF ALL EMAILS TO THE PROCUREMENT OFFICER*** If a Respondent is claiming that any portion of an email is trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, the Respondent is to place the word “Confidential” in the subject line. (See Subsection 3.8.4, How to Claim Trade Secret or Other Exemptions, of this ITN for more information on confidential information.) Any contact with the Department by an affiliate, a person with a relevant business relationship with a Respondent, or an existing or prospective subcontractor to a Respondent is assumed to be on behalf of a Respondent unless shown otherwise. 1.8 Timeline of Events The table below contains the anticipated Timeline of Events for this solicitation. The dates and times within the Timeline of Events are subject to change. It is the Respondent’s responsibility to check the VBS for any changes. The Respondent is responsible for ensuring the Department receives all required documentation by the dates and times (Eastern Time) specified below (or as revised by addenda). TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 32 Mobile Communication Services TIMELINE OF EVENTS Events Event Time (ET) Event Date Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 9, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 23, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 3:00 PM November 23, 2020 Anticipated Evaluations Phase. December 1, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 12, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/432429477 10:00 AM April 19, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 32 Mobile Communication Services TIMELINE OF EVENTS Events Event Time (ET) Event Date You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 432-429-477 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 432 429 477 Or dial directly: 432429477@67.217.95.2 or 67.217.95.2##432429477 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/432429477 Anticipated date to post Notice of Intent to Award on the VBS. April 26, 2021 Anticipated Contract Execution. May 2021 SECTION 2. SOLICITATION PROCESS 2.1 General Overview The ITN is a method of competitively soliciting contractual services under section 287.057(1)(c), Florida Statutes. This solicitation will be administered through the Vendor Bid System (VBS). Vendors interested in submitting a Reply are to comply with all terms and conditions described in this solicitation. The Department will hold a public opening of the Replies at the date, time, and location provided in the Timeline of Events. The ITN process is divided into two (2) phases: the evaluation phase and the negotiation phase. The evaluation phase involves the Department’s evaluation of Replies in accordance with this ITN. During this phase, the Department evaluates all Responsive Replies using the assessment scale against all evaluation criteria to establish a competitive range of Replies reasonably susceptible of award. The Department then selects one (1) or more Respondents within the competitive range with which to commence negotiations. The negotiation phase involves negotiations between the Department and one or more Respondents whose evaluated Replies were determined to be within the competitive range, in accordance with this ITN. During this phase, the Department may request revised Replies and best and final offers (BAFOs) based on the negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 32 Mobile Communication Services Once negotiations have concluded and BAFO(s) have been received and reviewed, the Department will hold a negotiation team public meeting to recommend Contract award(s). The Department intends to post a notice of Intent to Award Contract(s), identifying the responsive and responsible vendor(s) that provide the best value to the State based on the selection criteria set forth in Subsection 4.5, Final Selection and Notice of Intent to Award Contract, of the ITN. Any reservation or listing of reservations of the Department’s rights provided in this ITN is not intended to be exhaustive and shall not be construed to limit the rights of the Department in conducting this procurement. 2.2 Questions and Answers Respondents will submit all questions during the Question and Answer period in writing to the Procurement Officer via email. The deadline for submission of questions is reflected in Subsection 1.8, Timeline of Events. The Department requests that all questions have the solicitation number in the subject line of the email and be submitted in the following format: Question # Respondent Name Section Page # Question Questions will not constitute a formal protest of the specifications of the solicitation. Department answers to written questions will be issued by addendum via the VBS. 2.3 Addenda to the Solicitation The Department reserves the right to modify this solicitation by issuing addenda posted on the VBS. It is the responsibility of the Respondent to check the VBS for information and updates. 2.4 Receipt of Replies 2.4.1 Reply Deadline The Respondent is responsible for ensuring the Department receives the Reply no later than the date and time provided in Subsection 1.8, Timeline of Events, of this ITN (or as revised by addenda). Address the Reply to the Procurement Officer at: Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.1X Tallahassee, FL 32399-0950 Phone: (850) 410-1423 Email: DMS.Purchasing@dms.myflorida.com All methods of delivery or transmittal to the Procurement Officer are exclusively the responsibility of Respondents, and the risk of non-receipt or delayed receipt shall be borne exclusively by the Respondents. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 32 Mobile Communication Services 2.4.2 Clarifications to Replies No changes, modifications, or additions to the Replies will be allowed after the Replies have been opened, except as negotiated during the negotiation phase. However, the Department reserves the right to seek clarifications from any Respondent at any time. 2.5 Respondent Firm Offer The Department may enter into a Contract within three hundred and sixty-five (365) calendar days after the date the Notice of Intent to Award is posted, during which period Replies shall remain firm and shall not be withdrawn. If a Contract is not executed within three hundred and sixty-five (365) days, the Replies shall remain firm until either the Contract is executed or the Department receives from a Respondent written notice that the Reply is withdrawn. SECTION 3. GENERAL INSTRUCTIONS 3.1 General Instructions to Respondents (PUR 1001 Form) The PUR 1001 Form, General Instructions to Respondents, is incorporated by reference into this solicitation but is superseded to the extent set forth herein. The form can be accessed at: http://www.dms.myflorida.com/business_operations/state_purchasing/documents_forms_references_resources/purchasing_forms. Sections 3, 5, 9, and 14 of the PUR 1001 Form are inapplicable and are replaced as follows: Section 3. Electronic Submission of Offers Replies shall be submitted in accordance with Subsection 3.5, How to Submit a Reply. Section 5. Questions Submit questions in accordance with Subsection 2.2, Questions and Answers. Section 9. Respondent’s Representation and Authorization. In submitting a Reply, the Respondent understands, represents, and acknowledges the following: • The Respondent is not currently under suspension or debarment by the State or any other governmental authority. • The Respondent, its affiliates, subsidiaries, directors, officers, and employees are not currently under investigation by any governmental authority and have not in the last ten (10) years been convicted or found liable for any act prohibited by law in any jurisdiction involving conspiracy or collusion with respect to bidding on any public contract. • The Respondent currently has no delinquent obligations to the State, including a claim by the State for liquidated damages under any other contract. • The submission is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. • The prices and amounts have been arrived at independently and without consultation, communication, or agreement with any other Respondent or potential Respondent; neither the prices nor amounts, actual or approximate, have been disclosed to any Respondent or potential Respondent, and they will not be disclosed before the solicitation opening. • The Respondent has fully informed the Department in writing of all convictions of the firm, its affiliates (as defined in section 287.133(1)(a), Florida Statutes), and all directors, officers, and employees of the firm and its affiliates for violation of state or federal antitrust laws with respect to a public contract for violation of any state or federal law involving fraud, bribery, DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 32 Mobile Communication Services collusion, conspiracy or material misrepresentation with respect to a public contract. This includes disclosure of the names of current employees who were convicted of contract crimes while in the employ of another company. • Neither the Respondent nor any person associated with it in the capacity of owner, partner, director, officer, principal, investigator, project director, manager, auditor, or a position involving the administration of funds:  Has within the preceding three (3) years been convicted of or had a civil judgment rendered against them or is presently indicted for or otherwise criminally or civilly charged for: commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a federal, state, or local government transaction or public contract; violation of federal or state antitrust statutes; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; or  Has within a three-year period preceding this certification had one (1) or more federal, state, or local government contracts terminated for cause or reason of default that would impair the Respondent’s ability to deliver the commodities or contractual services of the resultant contract. • The commodities or contractual services offered by the Respondent will conform to the specifications without exception. • The Respondent has read and understands the Contract terms and conditions, and the submission is made in conformance with those terms and conditions. • If an award is made to the Respondent, the Respondent agrees that it intends to be legally bound to the Contract that is formed with the State. • The Respondent has made a diligent inquiry of its employees and agents responsible for preparing, approving, or submitting the Reply, and has been advised by each of them that he or she has not participated in any communication, consultation, discussion, agreement, collusion, act or other conduct inconsistent with any of the statements and representations made in the Reply. • The Respondent shall indemnify, defend, and hold harmless the Department and Customers, and their employees, against any cost, damage, or expense which may be incurred or be caused by any error in the Respondent’s Reply. • All information provided by, and representations made by, the Respondent are material and important and will be relied upon by the Department in awarding the Contract. Any misstatement shall be treated as fraudulent concealment from the Department of the true facts relating to submission of the Reply. A misrepresentation shall be punishable under law, including, but not limited to, Chapter 817, Florida Statutes. • If at any point during the course of the procurement, circumstances change so that any of the above acknowledgements are no longer true, the Respondent will notify the Procurement Officer as soon as practicable. Section 14 – Firm Response The offer will be held firm in accordance with Subsection 2.5, Respondent Firm Offer. 3.2 MFMP Registration The awarded Respondent(s), if any, must have completed this process prior to Contract execution. For additional information, please visit: https://Respondent.myfloridamarketplace.com/. The awarded Respondent(s) will be required to pay the required MFMP transaction fee(s) as specified in Subsection 3.7, MyFloridaMarketPlace Transaction Fee, of Attachment B - Draft DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 32 Mobile Communication Services Contract, unless an exemption has been requested and approved pursuant to Rule 60A-1.031, Florida Administrative Code. 3.3 Florida Substitute Form W-9 Process A State of Florida contractor must have registered and completed an electronic Florida Substitute Form W-9. The Internal Revenue Service (IRS) receives and validates the information Respondents provide on the Form W-9. For instructions on how to complete the Florida Substitute Form W-9, please visit: http://www.myfloridacfo.com/Division/AA/StateAgencies/W-9Instructions022212.pdf The awarded Respondent(s), if any, must have completed this process prior to Contract execution. 3.4 Website References Respondents should not incorporate or reference dynamic links that are external to the Reply documents. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply. 3.5 How to Submit a Reply Respondents are responsible for submitting their Replies by the date and time specified in the Timeline of Events of this solicitation. Respondents are to submit the Reply in a sealed package containing the following: 3.5.1 One (1) hard copy of a cover letter as specified in Section 3.7, Contents of Reply. 3.5.2 One (1) electronic Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable). Files are to be organized in accordance with Section 3.7, Contents of Reply. The Vendor’s Device List; Vendor’s Services and Discounts Pricing; and Vendor’s Services and Discounts Pricing, Public Safety (if submitting), should be submitted in either Adobe (.pdf) or Microsoft Excel. 3.5.3 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive (CD/DVD format is also acceptable), as described in Subsection 3.8, Public Records, Respondent’s Confidential Information, and Redacted Replies, of this ITN. Large files should be scanned as separate files. All electronic documents are to be searchable to the fullest extent practicable. Clearly mark on the outside of the sealed package the solicitation number, company name, and Procurement Officer name. Submit Replies to the Procurement Officer at the address listed in Subsection 1.7, Procurement Officer. Prepare Replies simply and economically, providing a straightforward, concise delineation of the Respondent’s capabilities to satisfy the requirements of this solicitation. The emphasis of each Reply should be on completeness and clarity of content. Replies that are not timely submitted with all required information may be deemed nonresponsive. The risk of submitting a blank or unreadable USB flash drive or CD/DVD rests with the Respondent. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 32 Mobile Communication Services 3.6 Mandatory Responsiveness Requirements The Department will not evaluate Replies that do not meet the minimum mandatory requirements listed below. Responses to the SOW will be scored at the evaluation phase. Responses to the SOW and evaluator scores will not be used to determine the responsiveness of the Replies. The Department reserves the right to waive any minor irregularity, technicality, or omission if the Department determines that doing so will serve the best interest of the State. 3.6.1 The Respondent must be, at the time of Reply submittal, a facilities-based mobile wireless service provider with a network that covers at least 90% of the nation’s non-rural population. A Respondent which has been determined by the Federal Communications Commission (FCC) to be a “nationwide service provider” in the Consolidated Communications Marketplace Report – 2018, paragraph 6, page 4, and paragraph 44, page 37, is presumed to meet this coverage requirement. A Respondent not listed in the above-mentioned FCC report as a nationwide service provider must submit documentation showing that it has been independently verified by a government entity as meeting these coverage requirements. The report is located here: https://docs.fcc.gov/public/attachvments/FCC-18-181A1.pdf The certifications required in Subsections 3.6.2 through 3.6.4 must be accomplished through the execution of Form 5, Mandatory Responsiveness Requirements, below. A Reply will be deemed nonresponsive if it fails to contain a signed Form 5. 3.6.2 The Respondent must certify that it is in compliance with Subsection 3.1, General Instructions to Respondents (PUR 1001 Form), of this ITN. 3.6.3 The Respondent must certify that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in sections 287.133 and 287.134, Florida Statutes, respectively. 3.6.4 The Respondent must certify that it is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. 3.6.5 The Respondent must certify that it is currently authorized to do business with the State, or will obtain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract, prior to Contract execution. Website: www.sunbiz.org 3.7 Contents of Reply All Replies are to be organized in sections as directed below. Submit the sections of the Reply in one (1) sealed package to the Procurement Officer, organized as follows: 1. A cover letter on the Respondent’s letterhead with the following information: a. Company name and physical address; b. Primary location from where the work will be performed; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 32 Mobile Communication Services c. Contact information for primary point of contact, including phone number and email address; and d. Federal Employer Identification (FEID) Number. 2. Completed forms: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION STATEMENT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 6 – BUSINESS EXPERIENCE 3. Mandatory Responsiveness Requirements: A signed FORM 5 – MANDATORY RESPONSIVENESS REQUIREMENTS. 4. Respondent’s Reply to the Statement of Work (Technical Reply) Respondent will provide a response to each subsection in the SOW, where it is requested, by either inserting a narrative in the response blocks below the text of the numbered subsection (preferred method) or by attaching a narrative with a reference to the corresponding SOW subsection. Note: It is the Respondent’s responsibility to ensure responses are properly aligned with the corresponding SOW sections. The Department will not be responsible for evaluating portions of responses that are improperly aligned with the SOW subsections. See also Subsection 1.1, Instructions for Response Blocks, of the SOW regarding SOW Reply instructions. Provide responses to the SOW in a font color for narrative that is different than the SOW font color. 5. Respondent’s Experience Reply Respondent will provide an Experience Reply that provides all the information required by this section. The Respondent will supply a brief narrative of Respondent’s prior relevant experience and ability to provide the proposed Wireless Voice Services (WVS) and Wireless Data Services (WDS) described in Attachment A – Statement of Work, including, at a minimum, a description of: a. Respondent’s market penetration for WVS and WDS services. b. Respondent’s experience providing services of similar scope to other public sector clients comparable to the State of Florida. c. Respondent’s experience supporting devices and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three (3) years. d. Respondent’s experience providing Highly-available, Highly-reliable telecommunications infrastructures and services. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 32 Mobile Communication Services e. Respondent’s experience providing sufficient staffing levels, local staffing, and a quality staff driven to proactively address issues. f. Proposed Key Staff – given the requirements in Sections 2.2 through 2.7 of Attachment A, Statement of Work: i. Describe in detail the proposed offering for key staff positions, addressing the minimum requirements listed in the Statement of Work. ii. Provide resumes for all persons being proposed for the key staff positions. iii. Provide a proposed Staffing Organizational Chart, including all staff (both key staff and non-key staff) that are anticipated to be assigned to the Contract, including names and titles (full-time and part-time). iv. Describe the proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the proposed team. 6. Letter of Bondability A letter signed on or after October 1, 2020, from a surety company or bonding agent authorized to do business in the State and written on company letterhead indicating the Respondent’s ability to obtain a performance bond in the amount of at least five hundred thousand dollars ($500,000). For additional information see Section 16, Performance Bond, of Attachment B – Draft Contract. 7. Pricing and Devices Submit the following items in one (1) separate electronic file folder: o Vendor’s Services and Discounts Pricing o Vendor’s Services and Discounts Pricing, Public Safety, if the Respondent is proposing to provide services in accordance with SOW Section 4, Public Safety Service Plans and Devices o Vendor’s Device List Note: The items submitted in this Pricing and Devices portion will not be evaluated or scored by the Department during the evaluation phase of the ITN, nor will these items be used to determine vendor responsiveness. The Department intends for these items to be utilized by the negotiation team to establish a baseline for service and pricing discussions with Respondents during the negotiation phase of the ITN. 3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies The following subsections supplement Section 19, Public Records, of the PUR 1001 Form, General Instructions to Respondents. By submitting a Reply, the Respondent agrees to protect, defend, and indemnify the Department for any and all claims arising from or relating to the Respondent’s determination that the redacted portions of its Reply are confidential, proprietary, trade secret, or otherwise not subject to disclosure. If the Respondent fails to mark material exempt, or fails to submit a redacted copy of information it claims is confidential, the Department is authorized to produce, in their entirety, all documents, data, or records submitted to the Department in answer to a public records request for these records. However, no portion of a Reply will be produced in response to a public records request until such time as the Department provides notice of an intended decision with regard to this ITN or until thirty (30) days after opening the final Replies, whichever is earlier (see Section 3.8.3, Public Inspection, below, for additional information). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 32 Mobile Communication Services 3.8.1 Electronic and Written Communications Unless exempted by law, all electronic and written communications pertaining to this ITN, whether sent from or received by the Department, are subject to Florida’s broad Public Records Law, found in Chapter 119, Florida Statutes. 3.8.2 Replies Unless exempted by law, all materials submitted as part of a Reply to this ITN will become a public record subject to the provisions of Chapter 119, Florida Statutes. Selection or rejection of a Reply does not affect the public record status of the materials. 3.8.3 Public Inspection Unless exempted by law, all public records are subject to public inspection and copying under Chapter 119, Florida Statutes. As noted above, a time-limited exemption from public inspection is provided for the contents of Replies pursuant to section 119.071(1)(b), Florida Statutes. Once that exemption expires, all contents of Replies become subject to public inspection, unless another exemption applies. Any claim of trade secret exemption for any information contained in Respondent’s Reply will be waived upon submission of the Reply to the Department, unless the claimed trade secret information is submitted in accordance with Subsection 3.8.4, How to Claim Trade Secret or Other Exemptions, below. This waiver includes any information included in the Respondent’s Reply outside of the separately bound document described below. 3.8.4 How to Claim Trade Secret or Other Exemptions If a Respondent considers any portion of materials made or submitted in the course of replying to this ITN to be trade secret under section 812.081, Florida Statutes, or other applicable law, or otherwise confidential under Florida or federal law, in order to preserve the confidentiality of the material, the Respondent must clearly designate, in writing, that portion of the materials as “confidential” when submitted to the Department. The Respondent must submit all such information as a separately bound, unredacted document clearly labeled “Confidential, Unredacted Reply” together with a brief written description of the grounds for claiming exemption from the Public Records Law, including the specific statutory citation for such exemption. The Respondent is to also simultaneously provide the Department with a separate, electronic redacted copy of its Reply. The file name of the electronic redacted copy is to contain the name of the Respondent, the ITN number, and redacted copy (e.g., Respondent Name DMS ITN _redacted copy.pdf). Prominently display the phrase “Redacted Copy” on the first page of the electronic redacted copy and each page on which information is redacted. The redacted copy is to be submitted no later than the Reply submittal deadline. Where such information is part of material already required to be submitted as a separately bound or enclosed portion of the Reply, further segregate it and separately bind or enclose and clearly label it as set forth above in addition to any other labeling required for the material. Negotiation Meetings. If the Respondent is invited to negotiations, it will be incumbent upon the Respondent to identify, in real-time, portions of the Respondent’s negotiation sessions that include references to materials and/or information the Respondent claims are confidential, proprietary, trade secret, or otherwise not subject to disclosure. If the Respondent fails to inform the Department that any portion of the negotiation meetings should be considered confidential, proprietary, trade secret or otherwise not subject to DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 32 Mobile Communication Services disclosure, the Department is authorized to produce the audio recording in answer to a public records request for these records. The Respondent is responsible for defending its determination that the portions of the negotiation sessions are exempt and not subject to disclosure. 3.8.5 Public Records Request If a Respondent fails to mark any materials submitted to the Department as confidential, or fails to submit a redacted copy as provided in this section, or fails to claim, in real-time, portions of the negotiations sessions as exempt, the Respondent waives the exemption, and the Department may produce all of the Respondent’s documents, data, or records or the Department’s recordings of negotiation sessions to any person requesting a copy under Chapter 119, Florida Statutes. The Respondent exclusively bears the burden of complying with Subsection 3.8, Public Records, Respondent’s Confidential Information, and Redacted Replies, to ensure its exempt information is appropriately marked and protected. If a requestor asserts a right to the confidential information, the Department will notify the Respondent that such an assertion has been made. It is the Respondent ’s responsibility to assert that the information in question is exempt from disclosure under Chapter 119, Florida Statutes, or other applicable law. If the Department becomes subject to a demand for discovery or disclosure of the confidential information of the Respondent in a legal proceeding, the Department will give the Respondent prompt notice of the demand prior to releasing the information (unless otherwise prohibited by applicable law). The Respondent is responsible for defending its determination that the redacted portions of its Reply are confidential, proprietary, trade secret or otherwise not subject to disclosure. 3.8.6 Department Not Obligated to Defend Respondent’s Claims The Department is not obligated to agree with a Respondent’s claim of exemption and, by submitting a Reply, the Respondent agrees to defend its claim that each and every portion of the redacted material is exempt from inspection and copying under the Public Records Law. Further, by submitting a Reply, the Respondent agrees to protect, defend, indemnify and hold harmless the Department for any and all claims and litigation (including litigation initiated by the Department), including attorney’s fees and costs, arising from or in any way relating to Respondent’s assertion that the redacted portions of its Reply or portions of the negotiation sessions are trade secrets or otherwise exempt from public disclosure under Chapter 119, Florida Statutes. The Department may use counsel of its choosing to defend any such claims, and the Respondent shall promptly pay the Department’s invoices for legal services on a monthly basis for all costs and expenses, including legal fees, incurred in defending such claims. 3.9 Additional Information By submitting a Reply, the Respondent certifies that it agrees to all criteria specified in this solicitation. The Department may request, and the Respondent shall provide, clarifying information or documentation. Failure to supply the information or documentation as requested may result in the Reply being deemed non-responsive. 3.10 Respondent’s Pricing Respondents are to submit pricing at the time of their Reply. Pricing should be submitted as if the terms and conditions of Attachment B – Draft Contract are final. There is no guaranteed minimum spend from the Department or the Customers. Respondents are instructed to only submit pricing for services that are within the contemplated scope of this procurement, including additional options or features proposed by the Respondent that are in accordance with the SOW. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 32 Mobile Communication Services If the proposed pricing includes services outside of the scope of the Contract, those services will not become part of the Contract and will neither be included in CSAB nor be offered to Customers. Pricing must be uniform with no variation for geographic location of service delivery. Respondents are encouraged to provide the best possible pricing at all times. Pricing submitted will be considered pricing for the initial and any renewal periods. Respondents’ proposed pricing is inclusive of all government sanctioned surcharges and fees (as provided in the SOW, Subsection 5.6, Taxes and Government Sanctioned Fees) necessary to deliver the proposed services, unless otherwise separately identified in the Reply. The only additional costs permitted will be reasonable costs for expedited orders. 3.10.1 Vendor’s Device List The Respondent should submit a Vendor’s Device List of the Respondent’s proposed devices and pricing, which will become part of the final Contract, as modified during negotiations. The Vendor’s Device List should include all proposed devices, including, at a minimum, cellular phones, smartphones, tablets, broadband access devices (data-only), cellular mobile broadband devices (support for internet access), devices supporting secure access to MFN, and accessories. Devices may be shown with a variety of packages, with detailed pricing, and descriptions of associated services, devices and/or features. Any services, devices and/or features provided at no cost should be identified as $0.00. If the Respondent is proposing Public Safety services and devices, the Vendor’s Device List may also include Public Safety wearables and other Public Safety wireless enabled devices. For all items listed below, the Vendor’s Device List should include: manufacturer and model, vendor’s identification number (SKU), vendor’s commercially advertised retail price as of the date the Reply is submitted to the Department, State purchase price, and any promotional pricing, as well as the following device-specific information: 1) Smartphones a. Operating system, camera, removable memory, hearing aid compatibility, mode, and other features. b. At least one unlocked iPhone and one unlocked Android smartphone. 2) Air Cards and hotspots a. Mode, compatibility with 4G LTE, compatibility with 5G, compatibility with Apple Operating Systems (iOS, Mac OS), compatibility with Microsoft Operating systems (Windows), external antenna, and other features. 3) Tablets a. Operating system, camera, removable memory, and other features. 4) Basic Phones a. At least one basic phone that is available to Customers at no charge, other than the cost of the purchased service plan. 5) Accessories a. May include phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 6) Public Safety Wearables DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 32 Mobile Communication Services 3.10.2 Vendor’s Services and Discount Pricing The Respondent should submit services and discount pricing, which will become part of the final Contract, as modified during negotiations. If bidding on the public safety portion of this procurement, the Respondent should also submit public safety-specific pricing. Respondents may mirror the formats of existing End User Price Lists (EUPLs), also referred to as User Rates, or create their own. The current EUPLs can be found on this DMS website: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/voice_services/mobile_communication_services. Respondent’s should state prices as monthly recurring charges (MRC) or non-recurring charges (NRC). The Services and Discounts Pricing should include the following, at a minimum: 1) Non-pooled Plans a. Pricing and details of all non-pooled plans, which may include: i. Voice per minute rate plans: usage based, limited ii. Unlimited plans: voice; voice and text; voice, text, and data; voice, data, messaging, and hotspot iii. Messaging plans: limited and unlimited iv. Data only device plans: per megabyte data plan, data plan with tethering, data plan without tethering, and unlimited data b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs, including the number of messages (SMS/MMS), minutes (anytime, nights, or weekends), data limits, and included features, such as call waiting. i. Detail how airtime and other measured usage are billed; for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, unanswered outgoing calls incurring airtime. ii. Description of billing for calls directly dialing or receiving from the same carrier. iii. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. iv. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 2) Pooled Plans a. Pricing and details of all pooled plans, which may include: i. Description of tiers, including the number of minutes included in the plans. b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Describe: i. how the minutes are aggregated and credits are applied; ii. how a Customer can have more than one pool; iii. rollover minutes; iv. pool limitations, e.g., limits to the number of users; and v. included features, such as call waiting. 3) Push-to-Talk a. Pricing and details of all push-to-talk plans, which may include: i. Standalone push-to-talk and add-on push-to-talk plans. ii. Relevant unit pricing including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 32 Mobile Communication Services iii. Description of services included in the monthly recurring costs and included features 1. Detail how measured usage is billed, for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, or unanswered outgoing calls incurring airtime. 2. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. 3. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 4) Machine-to-Machine a. Pricing and details of all machine-to-machine and internet of things service plans which may include: i. Description of tiers, including the usage caps of each tier. One (1) MB to twenty (20) GB requested, at minimum. b. Relevant unit pricing, including price per minute, variation of price per MB for nights and weekends, and monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs and included features. i. Detail how measured usage is billed. ii. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 5) Discounts a. All proposed discounts off accessories and devices. b. State what published price the discount percentage applies to (MSRP, vendor published catalog, etc.). i. Describe any additional proposed discounts, such as 100% discount off activation fees. ii. Specific pricing for devices should be listed in the Vendor's Device List. 6) Additional Features, Fees, and Other Items a. Respondents may describe and detail any additional offerings that are contemplated within the SOW. i. These shall include surcharges and fees (see SOW Section 5.6, Taxes and Government Sanctioned Fees). ii. These may include chargeable features, such as robo-call blocking, mobile device management, etc. iii. Respondents may also suggest tiered pricing. iv. Where applicable, Respondents should detail the plan name and type, monthly recurring cost, etc. b. There will be no activation fees for services and devices purchased off the Contract. Current MCS contracts do not allow activation fees for services and devices. SECTION 4. SELECTION METHODOLOGY 4.1 Responsiveness and Responsibility The Department will determine which Respondents are responsive and responsible, and which have submitted a Responsive Reply that meets the requirements of this solicitation (see section DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 32 Mobile Communication Services 287.012, Florida Statutes). The Department will perform the initial responsiveness check. Replies found to be nonresponsive will not be evaluated. The Department reserves the right to act upon information discovered after the initial responsiveness check impacting the responsibility or responsiveness of the Respondent. 4.2 Evaluation Process – General Overview The Department will appoint an evaluation team for the evaluation and scoring of the Responsive Replies for the evaluation phase. Each evaluator will be provided a copy of each Respondent’s Reply that is deemed Responsive. The evaluators will score Replies against the evaluation criteria set forth in subsection 4.3, Evaluation of the Reply, in order to establish a competitive range of Replies reasonably susceptible of award. The Evaluation Summary Score Sheet Table, to be used by the Department to calculate evaluation scores, provides for the SOW sections that will be scored and the relative weights given to the scored sections. See subsection 4.4, Negotiations, for information on the negotiation phase of the ITN. All Replies that meet the Mandatory Responsiveness Requirements will be evaluated as described in section 4, Selection Methodology. 4.3 Evaluation of the Reply The evaluators will independently review and evaluate the Responsive Replies. Using the assessment scale below, the evaluators will assign scores zero (0) to four (4) based on the quality of each section of the Reply to the SOW. In determining the quality of a Reply, the evaluators will use the following guiding questions: • How well does the Reply demonstrate an understanding of the services requested? • How well does the Reply demonstrate the Respondent’s ability to provide the services requested? • How well does the Reply address the requested services? Assessment Evaluator Score Unacceptable 0 Poor 1 Adequate 2 Good 3 Exceptional 4 4.3.1 Scoring Scoring, for purposes of determining the competitive range, will be a total of the evaluator’s weighted scores for each Respondent for all scored sections of the SOW. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 32 Mobile Communication Services The table below demonstrates the calculations the Department will use to determine the Respondent’s Final Weighted Score, based on the raw scores given by the Evaluation Team members while evaluating the Respondent’s Reply. The Raw Points scored for each section, by each evaluator, will be averaged together and then multiplied by the Weight Factor in the table below for each section. This calculation will render the Respondent’s Weighted Scores for each section. The Respondent’s Weighted Scores for each section will be added together to determine the Respondent’s Final Weighted Score. EVALUATION SUMMARY SCORE SHEET Section Maximum Possible Raw Score Weight Factor Maximum Possible Weighted Score 1.6 Evolving Technology 4 X 50 = 200 2.1 Staffing Responsibilities 4 X 100 = 400 3.6 Wireless Data Services 4 X 75 = 300 3.10 State of Florida Coverage 4 X 50 = 200 3.12 Security 4 X 50 = 200 3.16 Highly Available and Highly Reliable Design Characteristics 4 X 25 = 100 3.17 Reports, Updates, and Notification Requirements 4 X 50 = 200 3.19 Customer Support 4 X 50 = 200 3.20 Contractor’s MCS Portal 4 X 25 = 100 3.21 Devices 4 X 50 = 200 3.22 Cooperation with Other Contractors 4 X 25 = 100 3.23 Customer Migration 4 X 75 = 300 3.26 Project Management 4 X 25 = 100 Respondent’s Experience Reply 4 X 300 = 1,200 Maximum Possible Final Weighted Score: 3,800 For additional instructions for replying to the SOW, see SOW subsection 1.1. For selection methodology, scoring, and weighting, see this ITN section 4, Selection Methodology. 4.3.2 Other Department Rights for Evaluation The Department reserves the right at any time during the Evaluation Process to: 1. Conceal pricing information from evaluators or provide an instruction to evaluators to disregard pricing information in their evaluation of a Responsive Reply. 2. Redact, omit, or provide instruction to evaluators to disregard any portions of a proposed offering which the Department determines are outside of the scope of this procurement. 4.4 Negotiations 4.4.1 Negotiations Process – General Overview After the evaluation of Replies based on the criteria identified above, the Department will establish a competitive range of Replies reasonably susceptible of award and will select one (1) or more Respondents within the competitive range to commence negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 32 Mobile Communication Services The Department will establish a negotiation team to conduct the negotiations. The negotiation team will make a recommendation of (an) award(s) to the Respondent(s) that will provide best value based on the selection criteria in the ITN. The negotiation team will not be bound by evaluator scoring but may use the evaluator scoring as a reference tool during the negotiation process. The Department will require the Respondent(s) to provide the Vendor’s Services and Discounts Pricing; Vendor’s Services and Discounts Pricing, Public Safety (if proposing public safety services); and Vendors Device List if they were not originally included in the Respondent’s Reply. All pricing submitted may be reduced during negotiations but cannot be raised unless the increase is reflected in the BAFO and is directly related to changes in offered services in the BAFO and as negotiated in accordance with this ITN. During the negotiation process, the Department also reserves the right to negotiate a la carte services, categories, and components of services. The format and content of any pricing submissions, including but not limited to BAFOs, may be amended during negotiations at the discretion of the negotiation team. The Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. The Department may require additional technical detail, diagrams, demonstrations, and documentation. The negotiation team may request proposed alternative terms or deliverables during negotiations, but it is under no obligation to accept proposed alternative terms or deliverables. The Department reserves the right to negotiate concurrently or sequentially with competing Respondent(s). Negotiations will not be open to the public but will be recorded. Recordings of negotiations and negotiation team strategy meetings will be subject to the provisions of section 286.0113, Florida Statutes. Negotiation meetings will be conducted in Tallahassee, Florida, if conducted in-person, or using technology-based solutions, if conducted remotely. The Department reserves the right to schedule in-person negotiations at a different location in the State. The Department may distribute an agenda in advance of any negotiation session. Representatives for each Respondent should plan to be available, at least by telephone, without interruptions, for the entirety of the Respondent’s scheduled negotiation meeting(s). Negotiations will continue as determined by the negotiation team, until acceptable terms and conditions are agreed upon through a BAFO, if applicable, or it is determined that an acceptable agreement cannot be reached. The Department reserves the right to conclude negotiations at any time and proceed to Contract award. 4.4.2 Respondent Attendance at Negotiations The Department reserves the right to limit the number of representatives permitted to attend the negotiation sessions. 4.4.3 Revised Replies and Best and Final Offers During the negotiation phase, the Department may request clarification and revisions to Replies (including BAFOs) and identify information to be submitted to the Department until it is satisfied DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 32 Mobile Communication Services that it has achieved the best value for the State. Failure to provide information requested by the Department during the negotiation phase may result in termination of negotiations with the Respondent. It is anticipated that the Department will use language in the Request for BAFO expressing contractual requirements within the procurement documents where the language was previously permissive. For example, the word ‘should’ may be replaced by the word ‘must’ in the final SOW attached to the Request for BAFO. 4.4.4 Other Department Rights During Negotiations The Department has sole discretion in deciding whether and when to take any of the following actions and to decide the scope and manner of such actions. The Department reserves the right at any time during the negotiation process to: a) Schedule additional negotiation sessions with any or all Respondents. b) Require any or all Respondents to provide additional, revised, or final written Replies addressing specific topics, including, but not limited to, modifications to the solicitation specifications, terms and conditions, or business references. c) Require any or all Respondents to provide revised Replies and written BAFO(s). d) Require any or all Respondents to address services, prices, or conditions offered by any other Respondent. e) Pursue a Contract with one (1) or more Respondents for the services encompassed by this solicitation, including any addendums thereto and any request for additional, revised, or final written Replies or request for BAFOs. f) Pursue the division of Contracts between Respondents by type of service or geographic area, or both. g) Finalize Contract terms and conditions with any Respondent at any time. h) End negotiations with any or all Respondents at any time, regardless of the status of or schedule of negotiations, and to continue with other Respondents, or not continue with any Respondents. i) Conclude negotiations at any time and proceed to Contract award. j) Re-open negotiations with any responsive Respondent. k) Take any additional, administrative steps deemed necessary in determining the final award, including conducting demonstrations, additional fact-finding, evaluation, or negotiation where necessary and consistent with the terms of this solicitation. l) Request the assistance of and use subject matter experts for any portion of the procurement or throughout the procurement. m) Review and rely on relevant information contained in the Replies. n) Request pricing options different from the initial pricing provided by the Respondent. This information may be used in negotiations. o) Request business references and materials related to a reference check. p) Contact Respondent’s Customers, if any, or other entities with information relevant to the Respondent’s responsibility, experience, and/or ability. 4.4.5 Negotiation Meetings Not Open to Public In accordance with section 286.0113, Florida Statutes, negotiations between the Department and Respondents are exempt from Chapter 286, Florida Statutes, and s. 24(b), Art. I of the State DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 32 Mobile Communication Services Constitution. Also, any portion of a team meeting at which negotiation strategies are discussed are exempt from section 286.011, Florida Statutes. The Department will record all meetings of the negotiation team and all negotiation meetings between the Department and Respondents, as required by law, and such recordings will eventually become public record pursuant to Chapter 286, Florida Statutes. During negotiations, Respondents must inform the Department if any portion of the meetings should be considered confidential, proprietary, trade secret, or otherwise not subject to disclosure pursuant to Chapter 119, Florida Statutes, the Florida Constitution, or other authority, so that the Department can make appropriate arrangements for the segregation of the recording. 4.5 Final Selection and Notice of Intent to Award Contract 4.5.1 Award Selection Contract(s) will be awarded, if any award is made, to the responsive and responsible vendor(s) whose BAFO is assessed as providing the best value to the State in accordance with the selection criteria of this ITN. 4.5.2 Selection Criteria The following award selection criteria will apply for this ITN: a) The Respondent’s demonstration of its prior relevant experience, including track record, and the overall professional experience of the Respondent at providing the proposed services; b) The Respondent’s ability and approach to meeting the goals of the ITN, as stated in subsection 1.5, Goals of the ITN, and SOW subsection 1.3, MCS Objectives; c) The Respondent’s ability and approach to providing the services and associated devices sought in the SOW; d) The Respondent’s pricing. 4.5.3 Department’s Negotiation Team Recommendation The Department’s negotiation team will make a recommendation as to the Contract award(s) that will provide the best value to the State based on the selection criteria. SECTION 5. AWARD 5.1 Rights for Award The Department reserves the right to: • Award a contract to one (1) or more Respondents for the services encompassed by this solicitation. • Award a contract to one (1) or more Respondents, or no Respondents at all, for all or part of the work contemplated by this solicitation. • Select one (1) or more Respondents by type of service, geographic area, and/or both. • Award contracts for less than the entire geographic area. • Award and contract with other Responsive Respondents in the event that the Department is unable to contract with the initially awarded Respondent(s). • Reject all Replies and determine whether to reissue a competitive solicitation. • Withdraw or cancel the solicitation and make no award. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 32 Mobile Communication Services 5.2 Agency Decision The Department will post a Notice of Intent to Award to enter into one (1) or more contracts with the Respondent(s) identified therein, on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. If the Department decides to reject all Replies, it will post its notice on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. 5.3 Other Reserved Rights • The Department has the right to use any or all ideas or adaptations of the ideas presented in any Reply. Selection or rejection of a Reply will not affect this right. • The Department reserves the right, after posting a Notice of Intent to Award, to withdraw or cancel the procurement, or amend its Notice of Intent to Award and re-open negotiations with any Respondent at any time prior to execution of a Contract. 5.4 No Contract until Execution A Notice of Intent to Award under this ITN shall not constitute or form any contract between the Department and a Respondent. No contract shall be formed until such time as a Respondent and the Department formally execute a contract with requisite written signatures. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 26 of 32 Mobile Communication Services FORM 1 – CONTACT INFORMATION For solicitation purposes, the Respondent’s contact person will be: Should the Respondent be awarded the Contract, the Account Manager’s contact information will be: Name Title Company Name Address Telephone Fax E-mail FEID # Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 27 of 32 Mobile Communication Services FORM 2 - NOTICE OF CONFLICT OF INTEREST Company Name For the purpose of participating in the solicitation process and complying with the provisions of Chapter 112, Florida Statutes, the company states the following conflict(s) of interest exists as noted below (if none, write N/A in the applicable section(s) below): The persons listed below are corporate officers, directors, or agents and are currently employees of the State of Florida or one of its agencies: The persons listed below are current State of Florida employees who own an interest of five percent (5%) or more in the company named above: Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 28 of 32 Mobile Communication Services FORM 3 - NON-COLLUSION STATEMENT I state that I of , (Name and Title) (Name of Respondent) am authorized to make this statement on behalf of my firm and its owner, directors, and officers. I am the person responsible in my firm for the price(s) and amount(s) submitted in response to this ITN and the preparation of the Reply. I state that: 1. The price(s) and amount(s) submitted in response to this ITN, either in the initial Reply or during negotiations, will be arrived at independently and without consultation, communication, or agreement with any other Respondent or potential Respondent. 2. Neither the price(s) nor the amount(s) submitted in response to this ITN, and neither the approximate price(s) nor approximate amount(s) submitted in response to this ITN, either in the initial Reply or during negotiations, have been or will be disclosed to any other firm, vendor, Respondent, or potential Respondent, and they will not be disclosed before Reply opening. 3. No attempt has been made or will be made to induce any firm or persons to refrain from submitting a Reply to this ITN, or to submit prices higher than the prices submitted in this Reply, or to submit any intentionally high or noncompetitive price(s) or other form of complementary Reply. 4. The Reply of my firm is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. 5. , its affiliates, subsidiaries, officers, director, and employees (Name of Respondent) are not currently under investigation by any governmental agency and have not in the last ten (10) years been convicted or found liable for any act prohibited by state or federal law in any jurisdiction involving conspiracy or collusion with respect to a bid on any public contract, except as follows: I state that I and the named firm understand and acknowledge that the above representations are material and important and will be relied on by the State of Florida for which this Reply is submitted. I understand, and my firm understands, that any misstatement in this statement is, and will be treated as, fraudulent concealment from the State of Florida of the true facts relating to the submission of Replies for this contract. Dated this day of Name of Respondent: Signed by: Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 29 of 32 Mobile Communication Services FORM 4 - STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT I, as an authorized representative of the Respondent, certify that nothing in section 287.057(17)(c), Florida Statutes (see below), prohibits the Respondent’s entry into any Contract resulting from this solicitation. Section 287.057(17)(c), Florida Statutes: A person who receives a contract that has not been procured pursuant to subsections (1)-(3) [of s. 287.057, F.S.] to perform a feasibility study of the potential implementation of a subsequent contract, who participates in the drafting of a solicitation or who develops a program for future implementation, is not eligible to contract with the agency for any other contracts dealing with that specific subject matter, and any firm in which such person has any interest is not eligible to receive such contract. However, this prohibition does not prevent a Respondent who responds to a request for information from being eligible to contract with an agency. Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 30 of 32 Mobile Communication Services FORM 5 – MANDATORY RESPONSIVENESS REQUIREMENTS The Respondent certifies that it is in compliance with Subsection 3.1, General Instructions to Vendors (PUR 1001 Form). The Respondent certifies that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in sections 287.133 and 287.134, Florida Statutes, respectively. The Respondent certifies that it is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. The Respondent certifies that it is currently authorized to do business with the State, or will obtain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract, prior to Contract execution. Website: www.sunbiz.org The Respondent must be, at the time of Reply submittal, a facilities-based mobile wireless service provider with a network that covers at least 90% of the nation’s non-rural population. A Respondent which has been determined by the Federal Communications Commission (FCC) to be a “nationwide service provider” in the Consolidated Communications Marketplace Report – 2018, paragraph 6, page 4, and paragraph 44, page 37, is presumed to meet this coverage requirement. A Respondent not listed in the above-mentioned FCC report as a nationwide service provider must submit documentation showing that it has been independently verified by a government entity as meeting these coverage requirements. The report is located here: https://docs.fcc.gov/public/attachvments/FCC-18-181A1.pdf Signature below certifies that the signatory has the authority to respond to this solicitation on the Respondent’s behalf and certifies conformance with all Mandatory Responsiveness Requirements listed above. _______________________________________________ Name of Respondent’s Organization _______________________________________________ Printed Name of Organization’s Authorized Representative _______________________________________________ ____________________ Signature of Organization’s Authorized Representative Date DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 31 of 32 Mobile Communication Services FORM 6 - BUSINESS EXPERIENCE Provide the information requested below. Print and complete this form as many times as needed to demonstrate experience in providing the same or similar services sought in this procurement. The experience cannot be from: a. Current employees of DMS. b. Former employees of DMS within the past three (3) years. c. Persons currently or formerly employed by the Respondent’s organization. d. Board members of the Respondent’s organization. e. Relatives. f. Corporations based solely in a foreign country. g. Any person involved in the drafting of this ITN or the procurement process. The same entity may not be listed more than once. In the event the Respondent has had a name change since the time work was performed for a listed reference, the name under which the Respondent operated at that time should be provided in the space provided for “Brief Summary of Services.” The Department reserves the right to contact entities stated below, and also other than those identified by the Respondent, to obtain additional information regarding past performance. The Department may also solely rely on the information stated below without contacting the entities state below. Information Experience #1 Company Name Company Person Title Address City State Telephone Number Email Address Contract Period (contract start date to contract end date) Brief summary of services Information Experience #2 Company Name Company Person Title Address City State Telephone Number Email Address DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 32 of 32 Mobile Communication Services Contract Period (contract start date to contract end date) Brief summary of services Information Experience #3 Company Name Company Person Title Address City State Telephone Number Email Address Contract Period (contract start date to contract end date) Brief summary of services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 66 Attachment A: Statement of Work Mobile Communication Services 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary ATTACHMENT A – STATEMENT OF WORK FOR MOBILE COMMUNICATION SERVICES ITN NO: DMS-19/20-006 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 66 Attachment A: Statement of Work Mobile Communication Services Table of Contents 1. Statement of Work Introduction ....................................................................................... 6 1.1 Instructions for Response Blocks .................................................................................... 7 1.2 Mobile Communication Services Portfolio ....................................................................... 7 1.3 MCS Objectives................................................................................................................ 8 1.4 MyFloridaNet .................................................................................................................... 9 1.5 End User Price Lists and Vendor’s Device List ............................................................... 9 1.6 Evolving Technology ...................................................................................................... 10 2. Contractor Staffing ......................................................................................................... 11 2.1 Staffing Responsibilities ................................................................................................. 11 2.2 Key Staff Position - Account Manager ........................................................................... 13 2.3 Key Staff Position - Project Manager............................................................................. 14 2.4 Key Staff Position - Business Operations Manager ...................................................... 14 2.5 Key Staff Position - Engineering and Design Manager ................................................. 15 2.6 Key Staff Position - Operations and Security Manager ................................................. 15 2.7 Customer Support Team................................................................................................ 16 3. Services and Devices for Mobile Communication Services.......................................... 17 3.1 Wireless Voice Services................................................................................................. 17 3.2 Wireless Data Service .................................................................................................... 17 3.3 Wireless Data Service - IP Addresses........................................................................... 18 3.4 Wireless Data Service – Access Circuit ........................................................................ 18 3.5 Wireless Data Service - Closed User Groups ............................................................... 20 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 66 Attachment A: Statement of Work Mobile Communication Services 3.6 Wireless Data Service – Network-to-Network Interface Design.................................... 21 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet.......................................... 25 3.8 Wireless Data Service – Traffic Directly to the Internet................................................. 26 3.9 Wireless Data Service - Test Plan ................................................................................. 28 3.10 State of Florida Coverage .............................................................................................. 28 3.11 Roaming ......................................................................................................................... 29 3.12 Security........................................................................................................................... 29 3.13 Reviews of the Contractor’s Service .............................................................................. 31 3.14 Emergency Services ...................................................................................................... 32 3.15 Contractor’s Service Delivery Costs .............................................................................. 33 3.16 Highly Available and Highly Reliable Design Characteristics ....................................... 33 3.17 Reports, Updates, and Notifications Requirements ...................................................... 34 3.18 Service Level Agreement Operational Process............................................................. 35 3.19 Customer Support .......................................................................................................... 37 3.20 Contractor’s MCS Portal ................................................................................................ 38 3.21 Devices ........................................................................................................................... 39 3.22 Cooperation with Other Contractors .............................................................................. 40 3.23 Customer Migration ........................................................................................................ 41 3.24 Transition for Future Iterations of this Service............................................................... 41 3.25 Contractor Meetings with DMS ...................................................................................... 43 3.26 Project Management ...................................................................................................... 45 3.27 Project Management - Services Infrastructure Checklist .............................................. 50 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 66 Attachment A: Statement of Work Mobile Communication Services 4. Public Safety Service Plans and Devices...................................................................... 53 4.1 Deployable Technologies............................................................................................... 53 4.2 Local Control .................................................................................................................. 54 4.3 Local control portal ......................................................................................................... 54 4.4 Public Safety Standards................................................................................................. 54 4.5 Demonstration Devices .................................................................................................. 54 4.6 Public Safety Customer Support.................................................................................... 55 4.7 Public Safety Reporting.................................................................................................. 55 4.8 Public Safety Marketing ................................................................................................. 55 5. Business Operations ...................................................................................................... 56 5.1 General Description of the SUNCOM Business Model ................................................. 56 5.2 Communications Service Authorization and Billing Transaction Flowchart .................. 56 5.3 Communications Service Authorization and Billing – Official Record ........................... 58 5.4 Communications Service Authorization and Billing - Interface with Contractor............ 58 5.5 Communications Service Authorization and Billing Service Catalog ............................ 59 5.6 Taxes and Government Sanctioned Fees ..................................................................... 59 5.7 User Access Privileges for the Contractor ..................................................................... 60 5.8 Work Orders ................................................................................................................... 60 5.9 Inventory ......................................................................................................................... 61 5.10 Invoicing Requirements.................................................................................................. 61 5.11 Electronic Substantiating Detail File .............................................................................. 61 5.12 Audit of Contractor Invoices ........................................................................................... 62 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 66 Attachment A: Statement of Work Mobile Communication Services 5.13 Mandatory Interface with the Contractor ....................................................................... 62 5.14 Properly Authorized Work Orders .................................................................................. 62 5.15 General Billing Requirements ........................................................................................ 62 5.16 Billing Start ..................................................................................................................... 62 6. Direct Ordering and Billing ............................................................................................. 63 6.1 Services and Devices Sold to Direct-Billed Customers................................................. 63 6.2 Cost Recovery Rate ....................................................................................................... 63 6.3 Contract Association on Direct-Billed Accounts ............................................................ 64 6.4 Monthly Reporting of Direct-Billed Accounts ................................................................. 64 6.5 Quarterly Reporting of Direct-Billed Accounts ............................................................... 65 6.6 Customers Liability ......................................................................................................... 65 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 66 Attachment A: Statement of Work Mobile Communication Services 1. Statement of Work Introduction This Attachment A – Statement of Work (SOW) describes cellular voice and data services, secure access to MyFloridaNet (cellular data-only devices), and other related telecommunication services, cellular phones, associated devices, accessories, and features, collectively referred to herein as Mobile Communication Services (MCS). All requirements contained in this SOW are Contract requirements. Deliverables and associated financial consequences (hereinafter referred to as “Service Level Agreements” or “SLAs”) are specified on Attachment C – Service Level Agreements. The intent of this procurement is to establish one (1) or more multi-year Contract(s) that meet the goals of the ITN, as stated in Section 1.5, Goals of the ITN, of that document. Any contracted services will be available for use by State agencies and political subdivisions of the State, municipalities, and nonprofit corporations in accordance with Chapter 282, Florida Statutes (F.S.). This SOW contains operational and administrative objectives for MCS that will form the requirements for implementation and on-going support under any Contract resulting from this ITN. This SOW is intended to reflect the requested service components DMS is seeking the Respondent to offer for MCS. This SOW includes references to service components that “must,” “shall,” or “will” be delivered; however, these SOW references to “must,” “shall,” “will,” and “minimum requirements” will not affect DMS’s determination of a Respondent’s responsiveness. DMS intends for these SOW references to become mandatory at the time of Contract execution (as reflected in DMS’s Request for Best and Final Offer (BAFO)). However, these SOW references may be subject to negotiation during the procurement and will be resolved through the terms of DMS’s Request for BAFO. The terms “will” and “shall” are used interchangeably. The Request for BAFO may also provide for requirements in place of what may previously have been requests. For example, the word ‘should’ in this SOW may be replaced by the word ‘must’ in the final SOW attached to the Request for BAFO. While the Department reserves the right to negotiate any term or condition during the negotiation process, the Contractor agrees that its Reply is based on the assumption that the terms and conditions of this SOW, as well as the Draft Contract (Attachment B to the ITN), apply as currently written. If more than one (1) Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Reply,” and “Respondent,” include the plural when applicable. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 66 Attachment A: Statement of Work Mobile Communication Services 1.1 Instructions for Response Blocks The SOW contains response blocks where Respondents are to provide information. Respondents may attach additional narrative with a reference to the corresponding SOW response block subsection. Respondents should base responses on the information provided in the applicable subsections and response blocks regarding operational and administrative processes and other aspects of the proposed services. Responses to the SOW will be scored and will not be used to determine responsiveness. Respondents should provide responses to all response blocks seeking a response in the SOW. If the Respondent inserts “N/A” or leaves a response block blank, they will receive zero points for that subsection. Replies are to be submitted in accordance with the ITN. See Subsections 3.7, 4, of the ITN for additional instructions on submitting a Reply. The response blocks may contain approximate word counts in brackets, e.g., [Enter the response here – XXX words]. The word counts are provided as guidance to the length of the expected response; the word counts are neither minimum nor maximum limits. By submitting a Reply to this ITN, the Respondent affirms that it has read, understood, and will comply with all of the statements, terms, and conditions contained in this SOW. Do not provide pricing information in any SOW response block. Respondent is to submit pricing information separate from the response to this SOW, in accordance with instructions in the ITN. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.2 Mobile Communication Services Portfolio Mobile Communication Services are described below as well as in the public safety services in Section 4. 1.1.1 Wireless Voice Services (WVS), includes plans and cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices (cellular voice) and to traditional phones on the Public Switched Telephone Network (PSTN). This set of services also provides broadband access for email, internet browsing, texting, and numerous applications. 1.1.2. Wireless Data Services (WDS), includes a similar set of broadband services and devices as WVS but does not provide cellular voice and does not include PSTN voice connectivity. This set of services can provide secure data access into MyFloridaNet (for additional information, see Section 1.4, MyFloridaNet, below). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 66 Attachment A: Statement of Work Mobile Communication Services Both sets of services include broadband data service plans governing the Customer’s monthly allotment for broadband access. 1.1.3 Web portals for both WVS and WDS. Customers utilize the DMS Communications Service and Billing system (CSAB) to review all MCS offerings, which are found on the End User Price List (EUPL). Orders are either placed directly via MyFloridaMarketPlace (MFMP), CSAB, or direct with the Contractor. For additional information regarding the EUPL, see Section 5, Business Operations. 1.1.4. Accessories include, but are not limited to, antennas, phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 1.1.5. Equipment includes, but is not limited to, smartphones, basic phones, air cards, hot spots, tablets, and public safety wearables (within the optional subsection on Public Safety Service Plans and Devices). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.3 MCS Objectives In accordance with the Department’s objectives for MCS, the Contractor shall provide: 1. Services and devices that keep pace with rapidly evolving technologies and related service plans. 2. A range of rate plans with a wide variety of up-to-date features. 3. Customer support services, including the Contractor’s MCS portal and superior staffing, with the best possible customer service. 4. Clearly articulated adoption of standards and designs in this SOW. 5. Complete and timely reporting on services to the Department and Customers. 6. Service strength with as much 4G/4G LTE or better service coverage as possible. 7. Highly-Available, Highly-Reliable (HA/HR) infrastructures. 8. Support for devices and software systems from different manufacturers. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 66 Attachment A: Statement of Work Mobile Communication Services 1.4 MyFloridaNet MyFloridaNet (MFN) is the State’s Multiprotocol Label Switching data network. MFN allows State agencies and other authorized users to communicate with each other. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/data_services/myfloridanet_2 No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 1.5 End User Price Lists and Vendor’s Device List This subsection applies to both WVS and WDS. 1.5.1 Creation of Initial EUPL and Vendor’s Device List Pricing information in the Contractor’s BAFO will be used by the Contractor to create the EUPL and Vendor’s Device List after Contract execution. The format of the EUPL and Vendor’s Device List must be approved by the Department. The Contractor must have one (1) EUPL and one (1) Vendor’s Device List that incorporate all offerings. The Department’s current MCS EUPLs are available on the DMS website here: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/voice_servic es/mobile_communication_services 1.5.2 Update Process to EUPL Given the fast pace of technological progress, DMS anticipates that plans and devices will improve and undergo alterations, within the scope of the Contract, over the term of the Contract. Changes in service plans, features, devices, or technology offered by the Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. Some updates may be accomplished via the change request process described in Section 5.2, Change Request, of the Contract; however, at DMS’s sole discretion, updates may require a Contract amendment. Contractor-Requested Updates. The Contractor may request updates to its EUPL and Vendor’s Device List throughout the Contract term. Such requests must be emailed to the DMS Contract Manager for review and approval. DMS has absolute discretion to approve or deny Contractor- requested updates. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall not offer Customers changes in plans, features, devices, or technology prior to obtaining DMS’s written approval. The Contractor shall not offer any updated prices or rate structures until changes have been approved by DMS and DMS has published an updated EUPL. When requested by DMS, the Contractor shall provide documentation on the requested update, including, but not limited to, market research and service and device specifications. DMS may review the information from the Contractor and any other source. DMS will not approve an update request until and unless the criteria below is met to its satisfaction. However, DMS reserves the right to deny an update request even if all of the criteria are met. The Contractor shall: 1. Substantially demonstrate the pricing is competitive to market rates, specifically that it is equal to or less than rates for similar offerings in the State of Texas, State of California, and State of New York; 2. Fully demonstrate the pricing is related to and is in line with currently offered pricing for similar services and equipment within the EUPL and/or the Vendor’s Device List; and 3. Fully demonstrate the proposed pricing is in accordance with Contract Section 3.2.2, Preferred Pricing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.6 Evolving Technology This section is applicable to all services and equipment, including devices. The Contractor shall ensure delivery of services and devices that keep pace with rapidly evolving technologies and related service plans. The Vendor’s Device List and EUPL must be kept up-to- date, in accordance with the process detailed within SOW Subsection 1.5, End User Price Lists and Vendor’s Device List, offering the latest generation of devices and related service plans. The Contractor’s IP infrastructure must provide evolving technologies and offer Customers the latest generation of telecommunications infrastructure and devices. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure delivery of services and devices that keep pace with rapidly evolving technology and related service plans. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 66 Attachment A: Statement of Work Mobile Communication Services b. Describe the Respondent's commitment and plan to offer the latest generation of installed infrastructure supporting MCS (the Respondent's IP infrastructure). [Enter response here – 1,500 words] 2. Contractor Staffing This section is applicable to all services. The terms “Contractor staff” and “staff” include all staff employed by the Contractor providing services under the Contract and by its subcontractors providing services under the Contract. The Contractor shall provide sufficient, qualified staff to oversee and carry out the services of this Contract. The Contractor shall designate individuals in its organization to be contacts for DMS and its Customers in accordance with the following subsections. 2.1 Staffing Responsibilities 1. The Contractor staffing responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous, and professional manner. 2. The Contractor shall provide a sufficient number of Contractor staff to handle the workload projected for the start of the Contract and shall be scalable and flexible so staffing can be adapted as needed. 3. The Contractor shall devote the staffing time and resources necessary to successfully manage the Contract and provide the ongoing services, including having sufficient staff available for telephonic, email, and on-site consultations. 4. The Contractor shall provide each of its staff members orientation and training on all components of the Contract prior to allowing the staff member to work on any component of the Contract. The Contractor shall provide the DMS Contract Manager with documentation of this training upon request. 5. Key Staff. a. The Contractor shall initially fill all key staff positions and keep the key staff positions filled throughout the term of the Contract. Key staff positions will be filled within thirty (30) days from Contract execution. Attachment C, SLA-A1(a). b. The Contractor will only fill key staff positions with persons that fulfill the minimum job qualifications in accordance with this Section 2, Contractor Staffing. c. DMS reserves the right to review and approve candidates being considered by the Contractor for a key staff position described in this Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 66 Attachment A: Statement of Work Mobile Communication Services d. DMS reserves the right to require the replacement of any staff who serve in a key staff position or as part of the Customer Support Team, and the Contractor shall remove such staff no later than ninety (90) calendar days’ from the date of DMS’s notice to the Contractor. e. Waiver. The Contractor may request a waiver of SLA-A1(b) from the DMS Contract Manager if it believes it has good cause to not fill a key staff position within the required timeframe. DMS will review any such requests on a case-by-case basis and respond within a reasonable timeframe. Determination of all waiver requests are at the sole discretion of DMS. SLA-A1(b) will be on hold while the Department is reviewing a request for waiver. f. Vacancy. i. It is understood and agreed that from time to time a vacancy may occur in key staff positions. For purposes of this Contract, a vacancy occurs when: the position is not initially filled; the position is not filled due to a resignation, retirement, termination, or reassignment; or the position is filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when: an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition, such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications until this position is filled. However, a temporary assignment will not suspend any Contractor Staffing SLAs. Key staff positions will be filled within ninety (90) days of vacancy or within the timeframe established by the Department after a waiver of the ninety (90) day requirement. Attachment C, SLA-A1(b). ii. The Contractor shall notify DMS of all vacancies of key staff positions within fourteen (14) days of the vacancy. Attachment C, SLA-A1(c). 6. Staffing Organization Chart. The Contractor shall develop a Staffing Organizational Chart to be implemented throughout the Contract term. Attachment C, SLA-A2. The chart will include all staff resources assigned to all components of the Contract to be approved by DMS. The final Staffing Organizational Chart must contain names, titles, and number of staff (full-time and part-time) proposed to support the Contract. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff and the percentage of time each staff person will devote to the Contract. 7. Staffing Deficiencies. The Contractor is required to provide sufficient, competent, and capable staff to provide complete and timely services as required by the Contract. In the event DMS determines the Contractor has a staff deficiency, it will notify the Contractor in writing. A staff deficiency will include, at the Department’s discretion, insufficient number of staff, or insufficient level of competency in staff, to provide complete and timely services under this Contract. A staffing deficiency will also include the retention of staff thirty (30) days past a Department Contract Manager’s requirement to remove that staff member. The Contractor must remedy the identified staffing deficiencies by adding or replacing staff as required by the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 66 Attachment A: Statement of Work Mobile Communication Services Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed, and highly qualified staff and the recruitment process for staff that will be assigned to the Contract; c. Respondent’s orientation and training for Respondent’s staff assigned to the Contract; d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract. [Enter response here – 1,500 words] 2.2 Key Staff Position - Account Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS, unless DMS determines an exclusive Account Manager is in DMS’s best interest at any point during the Contract term, including renewals. This is a required key staff position. The Contractor is required to provide a full-time Account Manager for all services under the Contract. The Account Manager will be the senior manager and primary contact with responsibility for all day-to-day MCS issues, including, but not limited to, coordination and resolution of all MCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year. The Account Manager is required to participate in the various workgroups to accomplish services available under MCS. The Account Manager shall possess the following minimum qualifications: 1. A minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. A knowledge of government business practices, including State practices and practices of Customers. 3. At least three (3) years’ work experience in the telecommunications industry. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 66 Attachment A: Statement of Work Mobile Communication Services 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. If the Contractor is providing Public Safety Services, the Account Manager must have experience in the Public Safety proposed services. 2.3 Key Staff Position - Project Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager, unless DMS determines an exclusive Project Manager is in DMS’s best interest. This is a required key staff position. The Project Manager shall oversee and take on the responsibility for the success of all projects. This individual will be the point of contact to coordinate all implementation and migration with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager is required to participate in the various workgroups to accomplish services available under MCS. The Project Manager shall possess the following minimum qualifications: 1. The ability to be responsible for every aspect of all projects related to this Contract. 2. The ability to lead and direct teams to deliver projects within the constraints of schedule, budget, and resources. 3. Demonstrated knowledge and experience to appropriately apply a project management methodology to projects. 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. A current Project Management Professional certification from the Project Management Institute, Scrum Master Certification from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS. 2.4 Key Staff Position - Business Operations Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager, unless DMS determines an exclusive Business Operations Manager is in DMS’s best interest. This is a required key staff position. The Business Operations Manager shall oversee business operations, including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 66 Attachment A: Statement of Work Mobile Communication Services The Business Operations Manager is required to participate in the various workgroups to accomplish services available under MCS. The Business Operations Manager shall possess the following minimum qualifications: 1. A minimum of three (3) years’ experience working with government clients. 2. Knowledge of government business practices, including State practices and practices of Customers. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. 2.5 Key Staff Position - Engineering and Design Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager, unless DMS determines an exclusive Engineering and Design Manager is in DMS’s best interest. This is a required key staff position. The Engineering and Design Manager shall function as the point of contact for all engineering and design issues. The individual will be responsible for directing all aspects of engineering and design concerns for the services. The individual must have the authority to direct the Contractor’s staff. The individual or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year to manage and oversee restoration of services and to respond to State requests. The Engineering and Design Manager is required to participate in the various workgroups to accomplish services available under MCS. The Engineering and Design Manager shall possess the following minimum qualifications: 1. A minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to services available under MCS. 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. 3. Five (5) years or more of engineering work experience. 2.6 Key Staff Position - Operations and Security Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager, unless the Department determines an exclusive Operations and Security Manager is in DMS’s best interest. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other Contractors providing telecommunications to the State and, if applicable, subcontractors. The individual will function as the point of contact for the day-to-day networking, service, and security issues, typically those involving real-time concerns. The DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 66 Attachment A: Statement of Work Mobile Communication Services individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available twenty-four (24) hours a day, 365 days of the year as required to manage operational and security concerns and respond to State requests. The Operations and Security Manager is required to participate in the various workgroups to accomplish services available under MCS. The Operations and Security Manager shall possess the following minimum qualifications: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 2. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 3. Experience with information security architecture and security tools. 4. Knowledge of telecommunications industry best practices for service performance and security and applicable laws and regulations as they relate to security. 5. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of MCS. The Operations and Security Manager should possess the following minimum qualifications: 1. It is preferred, but not required, that the Operations and Security Manager be a Certified Information Security Manager, a Certified Information Systems Security Professional, or hold another current industry-recognized security certification. 2.7 Customer Support Team The Contractor shall provide a Customer Support Team for this Contract. This team is not required to be full-time staff (part-time staff is acceptable) or exclusively dedicated to this Contract. However, the appropriate amount of staff at any given time (for example evening, weekend and holiday staffing may be less than weekday business hours) from the Customer Support team must be available twenty-four (24) hours a day, 365 days of the year. The Customer Support Team shall provide: 1. Timely Customer training in reaction to changes in services and features offered. 2. Timely resolution of service requests. 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry. 4. Timely closure for operational changes. 5. All applicable deliverables by the due dates as provided in the SLAs. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 66 Attachment A: Statement of Work Mobile Communication Services The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in Subsection 5.7, User Access Privileges for the Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3. Services and Devices for Mobile Communication Services 3.1 Wireless Voice Services This subsection is applicable only to WVS. The Contractor must provide WVS using digital technology as the primary communication mode. WVS will include cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices and to traditional phones on the PSTN. WVS will also include broadband access for email, internet browsing, texting, and numerous applications, such as those providing real-time traffic information. International calling must be disabled by default, but Customers will be permitted to place an order to enable international calling. The Contractor shall provide Customers with the option of having texting disabled. The Contractor will coordinate directly with the Customer regarding texting capabilities. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Wireless Data Service This subsection is applicable to only Wireless Data Service. The Contractor must provide WDS. The Contractor will provide non-proprietary wireless broadband data communications. For State agencies, security policy requires the Contractor’s broadband data access to terminate on MFN by default. There may be instances where the Department’s policy will permit broadband data access to terminate directly on the internet. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 66 Attachment A: Statement of Work Mobile Communication Services 3.3 Wireless Data Service - IP Addresses This subsection is applicable to only Wireless Data Services. The following are minimum requirements: 1. DMS will provide the Contractor work orders containing IP addresses to be associated with wireless devices. The Contractor must configure MCS devices with IP address as part of the activation and setup for the device. The Contractor must configure both 1) public IP addresses owned by the State and Other Eligible Users and 2) private IP addresses furnished by DMS and Other Eligible Users. Since not all private IP address space is available for use on MFN, a mutually agreed upon private IP address allocation block assignment (or other agreed upon method) will be finalized within the negotiation process. 2. The Contractor is required to provide publicly routable IP addresses as needed to support all Customers. 3. The Contractor will associate a particular wireless device with its closed user group (if any). The Contractor will assign an IP address to each wireless device and update the work order in CSAB with the specific IP address assigned before the Contractor closes the work order. A record of each closed user group and the associated wireless devices (including the electronic identifier and IP addresses) is maintained in CSAB. 4. The IP address assigned to a particular wireless device must be permanently assigned unless and until a work order provides that the Contractor change the address. Static IP addressing is acceptable as long as the address is coded (hard or electronically) within the device permanently. A unique IP address dynamically assigned to the device is acceptable as long as the address remains permanently assigned to that particular device. The dynamic IP address assignment mechanism must permanently assign the same address to the same device from an IP address pool assigned to a particular closed user group. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.4 Wireless Data Service – Access Circuit This subsection is applicable only to Wireless Data Services. Where Customers have non-MFN networks (for example, non-State Agency Other Eligible Users), Contractors may utilize the Contract to provide their End-users with wireless connectivity into that Customer’s network. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 66 Attachment A: Statement of Work Mobile Communication Services This design requires an access circuit between the Contractor’s IP networks and an Other Eligible User’s (OEU’s) network. These access circuits are not offered by DMS as a SUNCOM service. DMS is not involved in ordering, billing, provisioning, payment, network support, or other aspects of these circuits. OEUs utilize their organization’s procurement procedures to purchase their access circuit. All aspects of this wireless connectivity access are the responsibility of the OEU’s organization and the Contractor, not DMS. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 66 Attachment A: Statement of Work Mobile Communication Services 3.5 Wireless Data Service - Closed User Groups This subsection is applicable to only Wireless Data Services. The Contractor must develop, implement, and maintain a closed user group isolation method for WDS. The design must result in the segregation of all IP traffic into individual closed user groups. DMS may consider a virtual circuit, Virtual Local Area Network, or Virtual Routing and Forwarding (VRF) to be an acceptable closed user group design configuration method. Other Contractor- provided isolation methods are acceptable as long as the isolation method provides equivalent isolation design outcomes, as determined by DMS. The Contractor-created and maintained isolation method is required to be in continuous operation providing separation of wireless data traffic into distinct closed user groups. At all points between the wireless data device and MFN, Customer traffic must be isolated from all other traffic within the Contractor’s IP networks. There must be no alternate paths into or out of the isolated environment and no means for other entities or devices to access the isolated environment. The Contractor will place each device in the closed user group as defined by the CSAB work order. Customers will have the ability to have multiple closed user groups configured within the Contractor’s IP networks. No IP communications will be permitted between closed user groups within the Contractor’s IP networks. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.6 Wireless Data Service – Network-to-Network Interface Design This subsection is applicable only to Wireless Data Services. The Contractor must work with DMS and the MFN contractor to establish a network-to-network interface as shown in Figure 4 to route wireless data traffic across the internet to MFN. For redundancy, the interface design must use IPsec tunnels which connect to two (2) geographically separate gateways approved by DMS. In each network-to-network interface location the Contractor must provide equipment and a corresponding design that will function as an IPsec Virtual Private Network (VPN) concentrator. Each interface will be configured with internet connectivity for the concentrators. The interface DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 66 Attachment A: Statement of Work Mobile Communication Services design must utilize a primary and secondary interconnection scheme preventing any downtime or performance impact to the connectivity with MFN or downtime for the service. Each interface will function equivalently, including the available internet bandwidth capacity, operational software images, and overall configuration. The interface locations must always automatically failover. The interface design must support VPN connectivity through the use of IPsec tunnels between the Contractor’s IP networks and MFN. The Contractor configures IPsec tunnels to create closed user groups for traffic between the Contractor’s IP networks and MFN. The Contractor routes closed user group traffic originating in the Contractor’s IP networks to MFN via the internet, in coordination with DMS and the MFN contractor. Using a design selected by the Contractor and approved by DMS, wireless data devices must be provisioned to continuously operate within closed user groups. The interconnectivity design, agreed on by the Contractor and DMS, must provide redundancy with automatic failover between MFN’s two (2) VPN interconnection locations. The Contractor’s interconnectivity design must be configured for the Contractor to monitor network connectivity between the Contractor’s IP networks and MFN. In the event of a connectivity issue between the Contractor’s network and MFN, the interconnection design must automatically failover and start DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 66 Attachment A: Statement of Work Mobile Communication Services routing traffic within the failover metric. Attachment C, SLA-B1. Successful failover means the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover. Performance is measured by the Contractor’s suite of Simple Network Management Protocol (SNMP) tools. After the failure has cleared the Contractor’s interconnectivity design will, over time, automatically reestablish the tunnels to the MFN primary concentrator. The Contractor is not responsible for connectivity loss if the MFN VPN concentrators fail simultaneously. DMS will provide the Contractor with the configuration parameters for each closed user group’s IPsec tunnel. The Contractor must adhere to the configuration parameters while provisioning the concentrators. The Contractor must configure a unique IPsec tunnel for each closed user group’s IP traffic as specified by DMS. The closed user group naming convention (or network identifier) will be mutually agreed upon by DMS and the Contractor. Each closed user group’s network identifier must correlate to a unique IPsec tunnel. DMS will provide the Contractor with the MFN tunnel termination IP addresses, IPsec pre-shared authentication keys, and tunnel configuration parameters for each tunnel. All information regarding IP addresses, IPsec authentication keys, and tunnel configuration parameters must be treated as secure State data. At no time will the Contractor transmit this information in clear text. The Contractor must configure each unique IPsec tunnel to terminate on the primary MFN IPsec concentrator and also configure the tunnel to failover to the MFN secondary IPsec concentrator. DMS will provide the Contractor with two (2) unique publicly routable IP addresses for each closed user group’s IPsec tunnel (primary and secondary). The Contractor will use one (1) of the two (2) addresses to terminate the tunnel at the MFN primary concentrator location, and the other address will be used to terminate the failover tunnel at the MFN secondary concentrator location. The Contractor must provide and use at least two (2) publicly routable IP addresses for its IPsec interconnection design; one (1) IP address for the primary tunnel termination and one (1) to terminate the secondary tunnel. The Contractor will ensure that each wireless data device that traverses the IPsec interconnection will have a unique IP address permanently configured within the wireless modem or device (smartphone, handheld computer, laptop, etc.). Using the IP address provided by the Contractor, the Contractor must statically or dynamically assign each device within a unique closed user group a permanent IP address. The Contractor must configure each unique closed user group within its IP networks using the applicable IP addresses. At the MFN ingress point, each closed user group must be logically mapped into the appropriate MFN VRF. Adds, moves, or changes within a closed user group’s configuration require a work order. The Contractor must upgrade the network-to-network interface when the encrypted throughput, processor utilization, or port speed reach seventy-five percent (75%) of capacity. Internet bandwidth must be upgraded by the Contractor if bandwidth utilization reaches seventy-five percent (75%) of capacity. All network-to-network interface upgrades must improve capacity by DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 66 Attachment A: Statement of Work Mobile Communication Services at least twenty percent (20%). Attachment C, SLA-B2. All upgrades are at no cost to the Department or Customers. The Contractor will give DMS, and the MFN network monitoring tools, read-only SNMP access to monitor performance of the network, including network-to-network interface components. The Contractor must establish monitoring of SNMP performance metrics, which are measured over each five-minute sample. The primary and secondary VPN concentrators must support the following IPsec parameters: IPsec Parameters IKA (SA) Main Mode Encryption Strength 3DES Authentication Pre-Shared Key Diffie-Hellmans (D-H) Groups 2 or 5 (group-5 preferred) Perfect Forward Secrecy Pfs Data Integrity Hash Algorithm SHA IPsec (SA) Quick Mode Security Association (SA) Lifetime 86,400 seconds (maximum) Authentication Type HMAC-SHA Security Association (SA) Lifetime 28,800 seconds (maximum) Simultaneous Active Tunnels 1,000 (minimum) Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the Respondent’s commitment to the appropriate industry standards. 3. Describe the design. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 66 Attachment A: Statement of Work Mobile Communication Services 4. Describe the portion of the design used to trigger the automatic failover. 5. Describe the failover and failback processes. 6. Describe how you will maintain the security of your MFN interconnection. [Enter the response here as needed to provide a complete response] 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet This subsection is applicable to only Wireless Data Services. The Contractor shall coordinate and communicate with the MFN contractor and other MCS Contractors. For traffic to MFN, the Contractor must route wireless data traffic across the Contractor’s IP networks utilizing IPsec tunnels (one (1) unique IPsec tunnel per closed user group). DMS retains control related to security policies on access into MFN and its intranet as well as IPsec tunnel configuration parameters. All Customer wireless traffic must be in a closed user group within a unique IPsec tunnel in a manner such that it can be mapped into the appropriate MFN VRF by the MFN contractor. If permitted by the applicable Department security policies, once wireless data traffic is within MFN it accesses the internet via the MFN firewall. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 26 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Wireless Data Service – Traffic Directly to the Internet This subsection is applicable to only Wireless Data Services. Customers can have their traffic sent directly to the internet. Routing wireless traffic direct to the internet provides simplicity for connectivity to web-servers and web-based applications. Sending traffic to the internet also permits Customers to use encrypted VPN traffic to access their IP networks via a Public VRF connection. For this connectivity, the Contractor is not responsible for the reliability of traffic within the internet. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 27 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor is not required to create closed user groups for Customers that have their traffic routed directly to the internet. Under this option, the Contractor is not required to permanently assign the same IP address to a particular wireless device. When MCS traffic is routed directly to the internet, if the MCS Customer is not an MFN Customer, they do not have to comply with DMS security policy restrictions for traffic to MFN. The Contractor must comply with DMS security policies and those policies of the OEUs. Specifics of the DMS security policy requirements will be detailed in the post-Contract engineering meetings and may vary during the life of the Contract. A synopsis of the MFN security policy. MFN Customers must access the internet via the MFN firewall and avoid using an alternate internet access that might create a backdoor into MFN. Under certain restrictions, MFN security policy permits MFN Customers to use remote-access VPN connectivity to gain access to their MFN intranet network. The Contractor is not responsible for the specifics of how Customers configure their VPN connectivity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 28 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 3.9 Wireless Data Service - Test Plan This subsection is applicable to only Wireless Data Services. The Contractor is responsible for on-going testing of the WDS’s transport system (the interconnection between MCS and MFN) to ensure proper performance. The Contractor is responsible for testing each component, including wireless modems (before and after installation, if requested by the Customer), interconnection, interconnection failover, and closed user group configurations. The Contractor must demonstrate successful interconnection failover for each tunnel between the primary and secondary VPN concentrators as part of the Services Infrastructure Checklist signoff and as required by DMS. All test plans and actual testing must be coordinated with and approved by DMS and the Customer. The test plan need only cover WDS elements. Once approved by DMS, the plan must be included in the WDS Operations Guides. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.10 State of Florida Coverage The Contractor shall: 1. Provide the same or better level of coverage as that described in the Contractor’s Reply; 2. Maintain up-to-date State coverage maps on its website, accessible to all Customers. 3. Provide service strength with as much4G/4G LTE or better (5G) service coverage as possible. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. 2. Describe the Respondent’s State geographic coverage. 3. Demonstrate in detail any future plans for enhancement and expansion of the Contractor’s State coverage. 4. Provide a service area State coverage map. The map shall be geographically accurate and drawn to a scale of 1:1,000,000 (1 inch=15.78 miles) or less. The coverage map DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 29 of 66 Attachment A: Statement of Work Mobile Communication Services shall include, at a minimum, county boundaries, cities, and major highways. Note the decibel (db) level used in maps for the Respondent’s acceptable service level. [Enter the response here as needed to provide a complete response] 3.11 Roaming This subsection is applicable to both WVS and WDS. The Contractor must not charge for roaming within the Contractor’s nationwide footprint. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Security This subsection is applicable to both WVS and WDS. The Contractor must ensure that all traffic is secured between the Customer’s device and the Contractor’s antenna/tower (i.e., the air link in Figure 1). Encryption across the air link is not required as long as the traffic transport method provides security equivalent to IPsec 56-bit strength. No wireless traffic transport is permitted that does not meet this minimum traffic transport security requirement. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 30 of 66 Attachment A: Statement of Work Mobile Communication Services In addition to the minimum security requirements elsewhere in this SOW, the Contractor must continually enhance its ongoing security features. The Contractor’s security features must block unauthorized access into MFN and OEU networks and thwart potential attacks. The Contractor must maintain physical, electronic, and procedural safeguards to protect the security of its internal systems as well as MFN and OEU networks. The Contractor must secure traffic by employing strong user authentication, making certain only authorized devices connect to the Contractor’s wireless network, the MFN network, and OEU networks. The authentication process must associate the End-user to a particular device. The Contractor must implement internal and external security procedures to guard its networks and applications against unauthorized access. The Contractor will provide DMS a copy of the Contractor’s associated security procedures upon request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 31 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor must perform fraud detection, monitoring, and prevention services consistent with industry common best practices on a 24x7x365 basis to reduce Customer vulnerability to fraudulent activities. Fraudulent calls will be the sole responsibility of the Contractor. DMS and its Customers will bear no responsibility for such calls, including, but not limited to, number theft by cloning, multiple calls at the same time, international calls on an unauthorized telephone, and calls to areas of known fraud. The Contractor shall proactively monitor calling volume and patterns. The Contractor shall immediately report unusual calling volumes and patterns to the Department and Customer, such as usage or cost doubling from the previous month. If fraud is detected outside of normal business hours, the Contractor will notify the Department’s Product Manager and Customer via email. Should the Department or Customer declare such activity as fraudulent, the Contractor shall immediately deactivate the service. Given the statements in this subsection: 1. Describe in detail how the Respondent’s proposal will fulfill the minimum requirements of this subsection. 3.13 Reviews of the Contractor’s Service This subsection is applicable to both WVS and WDS. DMS Test Accounts. Upon request from DMS, the Contractor shall provide up to ten (10) WVS accounts and associated devices (with voice and broadband feature functionality) and up to ten (10) WDS accounts and associated devices to allow DMS to test the Contractor’s service. All test devices must be premium (highest functionality) devices. All test accounts and devices must be configured to operate only on the Contractor’s network throughout the continental United States. The Contractor must provide the test accounts and devices at no charge and with no limitations on DMS’s use of the accounts and devices. DMS will administer the test accounts, including activating, deactivating, and supervising. Customer Demonstration Reviews. Prior to making an initial order for service, Customers may request, and the Contractor will provide, wireless demonstration equipment (including airtime) for testing. All demo accounts and devices must be configured to operate only on the Contractor’s network throughout the continental United States. Demo devices must be provided at no charge for thirty (30) Business Days. The Contractor will post on its portal the step-by-step procedures to obtain the demo devices. The Contractor shall coordinate directly with the Customer regarding demo accounts and devices. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 32 of 66 Attachment A: Statement of Work Mobile Communication Services 3.14 Emergency Services This subsection is applicable to both WVS and WDS. The Contractor shall provide emergency services, a crucial aspect of MCS, as described in this section. 3.14.1 911/E911 The Contractor is required to fully comply with federal and State-mandated emergency service requirements, including 911 and E911 services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.2 Department of Homeland Security Programs The Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency's (CISA) Emergency Communications Division (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN-PS) programs. The Contractor must participate in at a minimum TSP, GETS, WPS, and NGN-PS in support of the State’s emergency preparedness efforts. For additional information see https://www.dhs.gov/oec-communications-portfolio-management. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.3 Emergency Support Function 2 Background. DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Section 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 33 of 66 Attachment A: Statement of Work Mobile Communication Services National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the DMS Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. The Contractor is required to participate in ESF-2 activities and respond to the needs of the State. The Contractor shall deliver the specified quantity (up to 100 of each) of activated wireless (WVS and WDS) devices within twenty-four (24) hours of receiving the ESF-2 request. The devices will be delivered at Contract costs, with the only additional cost being reasonable expedited shipping. The Contractor shall use commercially reasonable efforts to deliver devices to any accessible (officially ordered safe to enter) location within the Contractor’s service area as directed by ESF- 2. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.15 Contractor’s Service Delivery Costs This subsection is applicable to both WVS and WDS. The Contractor will not charge the Department or Customers for service delivery or infrastructure costs. The Contractor can only charge for services and equipment contemplated in the EUPL, Vendor’s Device List, and the Contract. There will be no costs to activate a service or device. Customers may cancel service at any time without any costs. The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.16 Highly Available and Highly Reliable Design Characteristics MCS functionality provides support for mission-critical agency Customers. The Contractor shall provide infrastructures, hardware, software, and processes designed to be HA/HR, by, at a minimum: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 34 of 66 Attachment A: Statement of Work Mobile Communication Services 1. Providing designs to eliminate single points of failure, including minimal convergence times. 2. Utilizing redundant (or backup systems) hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3. Utilizing automated interactions between systems or services to detect when a component has failed. 4. Utilizing multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5. Utilizing equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintaining the entire MCS infrastructure at normal operational functionality and not permitting anything to impact performance, regardless of cause. Given the statements in this subsection: 2. Describe in detail the proposed offering for this subsection, addressing the design objectives listed above. 3. Describe how the Respondent will provide validation of their HA/HR design to DMS allowing DMS to perform Contract oversight. [Enter the response here - 500 words] 3.17 Reports, Updates, and Notifications Requirements This subsection is applicable to both WVS and WDS. DMS requires the following reports and data, at a minimum, to accomplish Contract oversight: 1. The Contractor shall provide reports, updates, and notifications in accordance with the following section and subsections of this SOW: a. Monthly SLA Compliance Report, SLA-B3 (Subsection 3.18.5) b. Monthly Escalation Activity Report, SLA-B4 (Subsection 3.19.1) c. Quarterly Zero Usage Report, SLA-B5 (Subsection 3.19.2) d. Escalation Procedure and Escalation Procedure Updates, SLA-B6 (Subsection 3.19.3) e. Maintenance Notifications, SLA B7, B8, B9 (Subsection 3.19.4) f. Weekly Transition Status Reports during Transition (Subsection 3.24) g. Project Management Tracking Log, SLA-D9 (Subsection 3.26.2.2) h. Project Status Report, SLA-D10 (Subsection 3.26.2.3) i. Incumbent Contractor Weekly Migration Report, SLA-D14 (Subsection 3.26.5) j. Non-incumbent Contractor Weekly Migration Report, SLA-D15 (Subsection 3.26.5) DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 35 of 66 Attachment A: Statement of Work Mobile Communication Services k. Monthly Public Safety Service Plans and Devices Report, SLA-E1 (Section 4) l. Direct-Billed Accounts Monthly Report, SLA-G2 (Subsection 6.4) m. Direct-Billed Accounts Quarterly Report, SLA-G3 (Subsection 6.5) 2. The Contractor shall provide any of the items below upon request from the Department: a. Identification and validation of products/services and rates; b. Compilation of statistics on products/services from a high level to a detailed level; c. Inventory of devices; d. Services and devices trend information; e. Identification and validation of Contractor’s Customer billing (to include all charges, service taxes, surcharges, refunds, and adjustments); and f. Ad hoc reports, which will be at no cost and include a report delivery timeframe within two (2) Business Days of receipt of request. Given the statements in this subsection: Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. [Enter the response here – 250 words] 3.18 Service Level Agreement Operational Process This subsection and all sub-subsections are applicable to both WVS and WDS. 3.18.1 General SLA Requirements 1. The Contractor will pay SLAs by giving the Department a credit in the amount owed. If the last billing cycle of the service, the Contractor will refund the amount due in the form of a check. 2. SLA credits restart each month based on the review process and monthly billing cycle. 3. Unless there is an explicit reference to “business days,” all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 4. All SLA credits are payable to DMS. 5. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed. 3.18.2 Reporting and Review 1. Each month, the Contractor, its subcontractors, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are developed. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 36 of 66 Attachment A: Statement of Work Mobile Communication Services 2. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 3.18.3 SLA Holds 1. If time is a factor in the calculation of the SLA, the SLA clock may be suspended, in the Department’s discretion, if the Contractor has documented in its ticketing system at least one (1) of the reasons listed below: a. The Customer provided incorrect information in its order, including an incorrect address. b. The Customer did not attend a confirmed scheduled appointment. c. The Customer was unresponsive to calls or emails. d. A site readiness requirement was not fulfilled by the Customer. 2. The SLA clock may also be suspended as identified in Attachment C – Service Level Agreements. 3. The Contractor shall troubleshoot to the fullest extent feasible, whether or not the SLA clock is suspended. 3.18.4 Contractor SLA Accountability 1. SLAs apply regardless of whether the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance degradation (deterioration in quality, level, or standard of performance of a system, service, feature, or functionality), or any other reason. 2. With the exception of the Contractor’s failure to provide the requisite notice (see Section 3.19.4), SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance). SLAs will apply for all other service element impacts during and after the scheduled maintenance window. 3. DMS will make the final determination on the Contractor’s compliance with SLAs. 3.18.5 Compliance Report 1. The Contractor shall deliver a timely and comprehensive SLA Compliance Report on a monthly basis. The Contractor shall provide backup detail (justification) to DMS upon request. Final acceptance of this report is at the sole discretion of the DMS Contract Manager. The report will be provided to the DMS Contract Manager. Attachment C, SLA- B3. The SLA Compliance Report must: i. allow DMS to assess performance against measurable service levels; ii. include all SLAs in Attachment C – Service Level Agreements; iii. state “N/A” for SLAs for which no services have been delivered during the Implementation Phase; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 37 of 66 Attachment A: Statement of Work Mobile Communication Services iv. not be locked or password protected; v. include adequate documentation, as determined by the Department, to demonstrate the Contractor’s reported monitoring; and vi. be approved by DMS with regard to format, content, and level of detail. 2. If the SLA Compliance Report fails to accurately reflect an SLA violation, additional information may be utilized by the Department in determining SLA compliance in the Department’s sole discretion. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.19 Customer Support This subsection is applicable to both WVS and WDS. The Contractor shall provide the following to the Department’s designated recipient(s): 1. Monthly Escalation Activity Reports. This report must be provided on a monthly basis and detail the number of calls and emails related to requests for escalation assistance for technical and administrative support. The format must allow DMS to understand the relative importance of the issues within the escalation queue. Relative importance could be determined by the number of devices impacted or the length of time the Customer has been attempting to obtain a resolution to the issue. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B4. 2. Quarterly Zero Usage Reports. This report must include a high-level summary of End- user devices that show no usage (i.e., zero minutes, zero texts, and zero data) for three (3) consecutive months. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B5. 3. Escalation Procedure and Escalation Procedure Updates. This procedure must be developed and employed for unresolved network issues, Customer issues, or concerns that are not addressed in a timely manner. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved issues or issues that have been outstanding for more than ten (10) business days. Escalation procedures are to be updated by the Contractor when either DMS or the Contractor identify the need for an update. Attachment C, SLA-B6. 4. Notifications. Notifications must be for provided for planned, emergency, and unplanned maintenance. The Contractor shall send an electronic notification which informs DMS of 1) a planned maintenance which may potentially cause a service outage; 2) emergency maintenance when it may cause a service outage and when there is an outage impacting a generalized area; and 3) unplanned maintenance for significant unplanned DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 38 of 66 Attachment A: Statement of Work Mobile Communication Services maintenance and when there is a significant performance impact over a generalized area. The notification must include an impact statement, date, time, and estimated duration of the maintenance. Attachment C, SLA-B7, B8, and B9. 5. Customer Support Team. The Customer Support Team shall address situations on a daily basis that have not been addressed within the customer support processes. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the process which will allow DMS to support its Customers and End-users with timely notifications. 3. Describe the corporate commitment to providing DMS the information it requires for notifications on significant performance impacts to WVS and WDS. 4. Describe the corporate commitment to providing DMS the necessary Customer Support Team staffing (resources) for escalations to address situations not readily addressed within the operational processes. 5. Describe the use of an escalation procedure related to situations which have not been addressed within the normal customer support processes. [Enter the response here as needed to provide a complete response] 3.20 Contractor’s MCS Portal This subsection is applicable to both WVS and WDS. The Contractor shall provide an easy-to-use MCS portal that allows Customers to manage their End-user WVS and WDS devices, device management, and associated services. At a minimum, the portal must allow Customers’ designated administrators to view the specifics of and add, change, and cancel devices and services. As changes are made, corresponding billing changes must take place automatically. The Contractor is responsible for the general content and management of and for hosting the portal. All MCS-specific content must be approved in writing by the DMS Product Manager before publication. The Contractor’s MCS portal must include, at a minimum: 1. service definitions; 2. available features and options; 3. training materials; 4. product support information; 5. ordering procedures; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 39 of 66 Attachment A: Statement of Work Mobile Communication Services 6. user guides; 7. whitepapers; 8. equipment definitions and specifications; 9. maintenance information; 10. product configuration options; 11. diagrams; and 12. other information approved in writing by the DMS Product Manager. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 3.21 Devices This subsection is applicable to both WVS and WDS. The Contractor must provide all applicable software and firmware for each device offered under the Contract and corresponding support. The Contractor must provide a link to the manufacturer’s website where Customers can download current software updates/releases and software version release notes. The Contractor must work with the Customer and make a device recommendation based on a case-by-case analysis of the intended use of the device. All devices offered under MCS must be certified by the Contractor to operate with the performance parameters claimed by the manufacturer. The Contractor will remove any device that does not meet the manufacturer’s and the Contractor’s performance claims from the Vendor’s Device List. 1. Excluding activations involving number portability, the Contractor shall ship in-stock devices (including replacement devices) activated, registered, and ready-for-use. 2. If the Contractor is unable to ship in-stock devices, or if a device is out-of-stock, the Contractor must notify the Customer. 3. Account changes made in the MCS portal should be automatic, and account changes made by phone or email should be within one (1) Business Day, with the exception of devices that are out of stock or otherwise unavailable, and excludes account changes involving number portability. 4. Shipping and handling fees are the responsibility of the Contractor, except for emergency and/or expedited orders. During the ordering process, Customers have the ability to approve related expedite fees prior to shipment. Responsibility and liability for loss or damage for all orders shall remain with the Contractor until final inspection and acceptance, when all responsibility shall pass to the Customer. 5. The Contractor shall provide credit and/or replacement for freight-damaged or defective items and replace the items within two (2) Business Days after notification by the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 40 of 66 Attachment A: Statement of Work Mobile Communication Services Customer. The Contractor shall provide expedited 24-hour delivery as requested by the Customer for new, replacement, and upgrade devices. 6. The Contractor may invoice the Customer an expedite charge. 7. The Contractor will be responsible for the credit and/or replacement of any freight- damaged or defective products at time of delivery. The Contractor shall not require the Customer to deal directly with the manufacturer. Within five (5) Business Days of a Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for the item’s return. 8. The Contractor must accept returns of items shipped in error and credit the Customer for the full amount. Within five (5) Business Days of the Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for returning the item. Delivery of correct items will be at no cost to the Customer. 9. The Contractor shall not impose any restocking fee under any circumstance. 10. Device provisioning errors must be corrected by the Contractor. 11. The Contractor shall not provide salvaged, distressed, outdated, or discontinued merchandise. 12. The Contractor shall obtain and pass through to the Customer any and all warranties obtained or available from the manufacturer/licensor of the cellular product. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. [Enter the response here – 250 words] 3.22 Cooperation with Other Contractors This subsection is applicable to both WVS and WDS. The Contractor must fully cooperate with DMS, Customers, and other contractors providing telecommunications services to the State. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or Customers. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the corporate commitment to interact and work collaboratively with other Contractors and subcontractors, creating a team of SUNCOM service providers. [Enter the response here - 100 words] DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 41 of 66 Attachment A: Statement of Work Mobile Communication Services 3.23 Customer Migration This subsection is applicable to both WVS and WDS. This subsection addresses the migration to services under this Contract. Attachment C, SLA- B10. The Contractor shall: 1. Provide all reporting activities listed in SOW subsection 3.27.5(1)(b) and SOW subsection 3.27.5(1)(c). 2. Assist as necessary to migrate existing Customers to this Contract. 3. Not charge any non-recurring charges as part of the migration. 4. Not charge for service activations and SIM cards. 5. Provide end-users with the option to maintain their existing cellular device(s) and/or phone number(s) at no charge. 6. Coordinate and communicate with DMS and Customers throughout all aspects of the migration. 7. Complete the migration in one-hundred and twenty (120) calendar days. a. For incumbent Contractors, this commences with DMS acceptance of the Services Infrastructure Checklist and ends when all Customers are identified as either migrated or no longer receiving services from the Contractor. b. For non-incumbent Contractors, this commences with DMS acceptance of the Services Infrastructure Checklist and ends when all Customers identified as purchasing services from the non-incumbent Contractor are migrated. c. Migration does not include new Customers or Customers changing their services after migration. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. [Enter the response here – 1,000 words] 3.24 Transition for Future Iterations of this Service This subsection is applicable to both WVS and WDS. This subsection defines requirements associated with the end of the Contract to transition to the replacement contract for future iterations of these services or similar services. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 42 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall provide transition duties until all Customer services have been transitioned, migrated, or discontinued and the Contractor has billed Customers their final invoices and resolved all disputed charges. The Contractor shall develop and implement a transition plan and perform all tasks identified in the plan in a timely manner to mitigate service disruptions (see subsection 3.23). The Contractor shall participate in meetings with the State, Customers, and other service provider(s) as reasonably required by the State in planning for the transition. There shall be no additional cost to DMS or Customers for transition activities. The Contractor shall timely and consistently coordinate and communicate with DMS and Customers, and other service providers, throughout all phases of the transition to ensure an orderly and efficient transition of services to any replacement contract. The Contractor will be required to perform end-of-service transition activities, which may take place at any time during the Contract term, and end-of-Contract transition services prior to the expiration or termination of the Contract. The full transition of existing services to replacement services and contracts is hereby explicitly made a criterion for completing the Contract Transition Plan. Upon request by DMS, the Contractor will be required to submit a transition plan for services within sixty (60) days with sufficient detail for DMS’s review and approval. DMS reserves the right to request modifications. The plan must include and describe in detail: 1. How the transition will be accomplished in the least disruptive way. 2. The Contractor’s commitment to continue to provide services and Contract resources under the existing terms and conditions of the Contract during the transition, including any restrictions and/or limitations. 3. The Customer impact and the Contractor’s commitment to minimizing any impact (e.g., business needs, complexity of service, services impacted by special programs, etc.). 4. Identification of tasks dependent upon the State’s data or resources. 5. Identification of all Customers by service type and unique product identifier. 6. Plan for transparent transition of services to support the continued billing, collection, and remittance of cost recovery rate for services. 7. Use of industry-accepted project management methodology throughout the transition process. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS will not be obligated to maintain Contract services for any set number of users or locations during the transition. The Contractor is required to work with DMS, Customers, and any other DMS contractor as expeditiously as possible in order to transition. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 43 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor agrees to: 1. Cooperate with all entities to ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. 2. Maintain staffing levels that are sufficient to handle a smooth, complete, and expedient transition. 3. Transfer all applicable knowledge, including, but not limited to, the devices, software, and third-party Contract services. 4. Provide all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began. The Contractor shall bear the burden of proving existence before Contract work began, including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative information). 5. Upon request, promptly deliver to DMS, whether or not previously made available, all up-to-date guides, manuals, and training materials including operational, user, administrative, and any other guides and procedures the Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services, including, but not limited to, design documents and device configurations for services, shall be promptly delivered to DMS upon request, whether or not previously made available. 6. Assist DMS and any other DMS contractor with the planning and installation of any services to facilitate business continuity. 7. Respond promptly and completely to all questions related to the transition. 8. Provide all services and functions necessary for a complete, smooth, and expedient transition. 9. Assist the Department with the installation of network-to-network connections to facilitate continuity for MCS sites. Network-to-network connections will be paid for by the Department. At the time DMS initiates the transition plan, the Contractor shall provide the DMS Contract Manager a weekly Transition Status Report. The report shall include all impacted Customers. The format, content, and level of detail must be approved by DMS. After each End-user service transition is completed and the transition status and the billing account status both achieve 100% completion on the Transition Status Report for two (2) consecutive weeks, the Contractor may delete the service line item from the next weekly Transition Status Report. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.25 Contractor Meetings with DMS This subsection is applicable to both WVS and WDS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 44 of 66 Attachment A: Statement of Work Mobile Communication Services This subsection includes requirements applicable to subsections 3.26.1 through to and including 3.26.4. The Contractor is required to attend all meetings referenced in this section plus ad hoc meetings as DMS deems necessary. Meetings will be held either at the DMS offices in Tallahassee, Florida or virtually. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person or allow remote attendance via a mutually agreed-upon conferencing service. For virtual meetings the Contractor will be responsible for providing the video conference call bridge. For all meetings referenced herein, the Contractor is responsible for the business and administrative tasks associated with the meetings, including, but not limited to, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. SLA violations include, but are not limited to, inadequate participation of required staff and inadequate preparation. Meeting preparation must include background materials and reports. 3.25.1 Weekly Conference Call The Contractor shall initially participate in a weekly conference call with DMS to discuss and provide status updates on all open or unresolved issues in the escalation queue. It is the responsibility of the Contractor to coordinate and initiate the call at a time acceptable to the Department’s staff. The call frequency is expected to be modified by DMS to monthly or quarterly during the initial Contract term, which is in DMS’ sole discretion and dependent on implementation and migration. 3.25.2 Monthly Operational Meetings The Contractor is required to hold monthly meetings with DMS to review and audit, at a minimum, customer support, escalations, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns, technical updates/changes, SLA Compliance Report, Escalation Activity Report, Direct-Billed Monthly Report, Direct-Billed Quarterly Report, security, policy, design, and administrative topics. While there will be discussions of current and future services, these meetings are not sales meetings. Agendas for these meetings will include operational and administrative items, including, but not limited to, review of operational concerns, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed operational changes. 3.25.3 Project Management Monthly Review Meetings The Contractor is required to hold monthly meetings with DMS for project management during the Project Implementation Phase. Attachment SLA-C1. The Project Implementation Phase DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 45 of 66 Attachment A: Statement of Work Mobile Communication Services starts with DMS acceptance of a completed Services Infrastructure Checklist. The Contractor will set the agendas for these meetings, which will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. 3.25.4 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase within thirty (30) days of Contract execution. Attachment SLA-C2. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.26 Project Management This subsection is applicable to both WVS and WDS. The Contractor must provide project management services in accordance with the DMS regulations set forth in Chapter 74-1, F.A.C., for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager. The following subsections contain the minimum requirements for MCS Project Management: 3.26.1 Project Management - Project Charter and Project Management Plan 1. The Contractor shall create a Project Charter (see Attachment C, SLA-D1). The Project Charter must formally authorize the existence of a project and provide DMS and the Contractor’s Project Manager with the authority to apply organizational resources to project activities. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 2. The Contractor shall create a Project Management Plan (see Attachment C, SLA-D2). The Project Management Plan must describe how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 46 of 66 Attachment A: Statement of Work Mobile Communication Services The plans listed below are additional components of the Project Management Plan. However, the plans listed below are deliverables separate from the Project Management Plan and subject to final acceptance by DMS. 3. Readiness Plan. (See Attachment C, SLA-D3.) The Contractor must deliver a detailed organizational Readiness Plan and associated plans that outline a readiness methodology, approach, activities, dependencies, and assumptions for key stakeholders to successfully support project activities. 4. Communications Management Plan. (See Attachment C, SLA-D4.) The Contractor must develop a Communications Management Plan that defines all communication touch points between the Project and all impacted stakeholders. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 5. Risk Management Plan. (See Attachment C, SLA-D5.) The Contractor must submit an acceptable Risk Management Plan that defines all potential areas of Customer and Department risk and the related risk strategy. 6. Requirements Management Plan. (See Attachment C, SLA-D6.) The Contractor must submit an acceptable Requirements Management Plan. The Contractor is responsible for managing all business requirements, including confirmation, design, development, testing, and validating that they are ultimately met during implementation. The Contractor’s Project Manager will work with DMS to develop and administer a plan to effectively manage requirements throughout the Project. 7. Disaster Recovery Plan. (See Attachment C, SLA-D7.) The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of the disaster recovery plan and record of plan changes. The plan will include the following, at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support Timeline. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 47 of 66 Attachment A: Statement of Work Mobile Communication Services 3.26.2 Project Management - Implementation Phase The Project Implementation Phase starts after DMS acceptance of the Project Charter and ends with DMS acceptance of a completed Services Infrastructure Checklist. Each of the items described in this section is a deliverable that must be submitted to, and accepted by, the DMS Project Manager. 1. Project Management Implementation Phase Schedule. The Contractor shall create a Project Management Implementation Phase Schedule. Attachment C, SLA-D8. The document must be baselined, be resource loaded with predecessors, successors, durations, costs, and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI), and updated every two (2) weeks as needed until the completion of the Project Implementation Phase. This must be accompanied with a narrative which includes the current status of the project, actions that have taken place in the last two (2) weeks, any new risks and their associated risk mitigation plans, any new issues, identification of any tasks more than ten percent (10%) behind schedule, and a plan to complete the task(s). The Contractor shall create and maintain a Microsoft Project 2016 (or higher) schedule to incorporate all project activities to the agreed-upon work breakdown structure level. The schedule must include, at a minimum, task durations, start and finish dates (baseline and actual), predecessors and successors, resources, deliverables, and milestones, and must calculate CPI and SPI earned value metrics. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 2. Project Management Tracking Logs (Risks, Issues, Action Items, Decisions, and Operational Changes requested). The Contractor shall create Project Management Tracking Logs (tracking logs.) Attachment C, SLA-D9. These are updated as necessary, as determined by the Contractor and DMS. The Contractor must identify, assess, document, and recommend mitigation strategies by updating and submitting to DMS the tracking logs at a minimum of bi-weekly to reduce project risks and issues. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 3. Project Status Report. The Contractor shall create Project Status Reports. Attachment C, SLA-D10. The Contractor must provide bi-weekly Project Status Reports, which are due via email to the DMS Contract Manager each Thursday by 5:00 PM Eastern Time, and must include: a. A narrative description of significant project activities that have been conducted or are underway. b. The progress-to-date on project activities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 48 of 66 Attachment A: Statement of Work Mobile Communication Services c. An explanation of any tasks/activities that are behind-schedule and a plan to bring them current. d. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. e. Upcoming deadlines. 3.26.3 Project Management - Guides The Contractor shall create the following guides. These guides are deliverables subject to final acceptance by DMS. The Contractor shall update the guides when necessary as determined by either DMS or the Contractor. Attachment C, SLA-D11. 1. WDS and WVS Operations Guides. The Contractor shall create and maintain WDS and WVS Operations Guides describing the operational relationship between the Contractor and DMS. The guides must establish procedures to be followed by the Contractor while delivering services. This includes engineering, operational, and business processes for service delivery. At a minimum, the guides must include ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes. 2. WDS and WVS User Guides. The Contractor shall provide WDS and WVS User Guides that provide a set of instructions for the End-user. The User Guides must also contain device specifications, such as a recommendation of number of simultaneous users that each device can support. 3.26.4 Project Management - Closure The Contractor shall create project closure documentation. (See Attachment C, SLA- D12.) The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.26.5 Project Management - Implementation Plan and Customer Specific Migration Plans 1. Implementation Plan. The Contractor must submit a detailed Project Implementation Plan to the Contract Manager. (See Attachment C, SLA-D13.) The Implementation Plan must address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Charter and ends with DMS acceptance of a completed Services Infrastructure Checklist. a. The Implementation Plan must outline an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation. The Implementation Plan shall include, at a minimum: i. Schedule of activities, including all Services Infrastructure Checklist Activities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 49 of 66 Attachment A: Statement of Work Mobile Communication Services ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. Network support. v. Operations Centers (operational and security). vi. Day-to-day operational support services. vii. Training – cross reference training section. b. The Contractor shall provide weekly reporting regarding migration. Attachment C, SLA-D14. The reporting, which shall exclude any information regarded as Customer Proprietary Network Information (CPNI), should detail the number of current End-users per agency/entity, the progress of migration, and note any End- users that have notified the Contractor they will no longer be using its service. This report shall include details on the Contractor’s communication with Customers regarding notification of this Contract and required Customer actions. This report is due to the DMS Contract Manager on a weekly basis, commencing with the completion and DMS acceptance of the Services Infrastructure Checklist and ending when all End-users are identified as either migrated or no longer receiving services from the Contractor. The format, content, and level of detail must be approved by DMS. c. Non-Incumbent Contractors shall provide weekly reporting regarding migration. Attachment C, SLA-D15. The reporting, which shall exclude any information regarded as CPNI, should detail the number of End-users identified as purchasing services from the Non-Incumbent Contractor per agency/entity, and the progress of migration. The reporting shall include details on Contractor’s communication with Customers regarding notification of this Contract. This report is due to the DMS Contract Manager on a weekly basis, commencing with the completion and DMS acceptance of the Infrastructure Checklist and ending when all End-users identified as purchasing services from the Non-Incumbent Contractor are migrated. The format, content, and level of detail must be approved by DMS. 2. Individual Customer-Specific Migration Plans. The Contractor must submit these plans in accordance with the requirements in this section to DMS and the Customer. Attachment C, SLA-D16. The Contractor will be responsible for creating Individual Customer-Specific Migration Plans as each existing and new Customer migrates to MCS, which shall exclude any information regarded as CPNI. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under MCS. These plans will vary based on the proposed service and the complexity of the service migration, but must include, at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. iii. Migration and preparation planning. 1. Impact analysis. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 50 of 66 Attachment A: Statement of Work Mobile Communication Services 2. Stakeholder communications plan. iv. Migration management. v. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. [Enter the response here - 500 words] 3.27 Project Management - Services Infrastructure Checklist This subsection is applicable to all Contractors. The Contractor must complete the Services Infrastructure Checklist provided below in accordance with this subsection and submit the checklist to the DMS Contract Manager and DMS Product Manager. Attachment C, SLA-D17. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. Upon request, the Contractor will be required to provide DMS any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval of the Final Services Infrastructure Checklist. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All requirements on the Services Infrastructure Checklist must be fulfilled in accordance with the Contract including, but not limited to, the SOW. Additional requirements may be added to the Services Infrastructure Checklist at the discretion of DMS. DMS must approve in writing all items listed in the Services Infrastructure Checklist before the Contractor is permitted to charge for any service or device to Customers. The timeline for the Contractor’s completion of the Services Infrastructure Checklist will be approved in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, must be approved in writing by the DMS Project Manager, in DMS’ sole discretion. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 51 of 66 Attachment A: Statement of Work Mobile Communication Services Infrastructure Checklist Section Reference Requirement SOW Section 2 2.1 - 2.6 All required key staff positions have been filled with individuals who possess the required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. 2.7 The Contractor has demonstrated that its Customer Support Team is staffed and trained. SOW Section 3 3.5 Contractor’s closed user group isolation method is developed and approved by DMS. 3.6 The Network-to-Network Interface is operational. 3.7 Closed user group traffic successfully mapped into MFN and as permitted is able to access the internet via the MFN firewall. 3.8 MCS traffic is routed directly to the internet. 3.9 A test plan has been finalized, and an interconnection failover for each IPsec tunnel between the primary and secondary VPN concentrators has been successfully tested. 3.12 Security and fraud services are ready for production. 3.13 Processes related to test and demonstration accounts for WVS and WDS are final. 3.14 Emergency services programs are ready for production. 3.16 Design characteristics have been reviewed and are ready for production. 3.17 Reports and reporting options are ready for production. 3.18 SLA processes are ready for production. 2.7 and 3.19 The Customer Support Team is staffed and trained. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 52 of 66 Attachment A: Statement of Work Mobile Communication Services 3.20 The Contractor’s portal is operational. 3.21 The Contractor has provided the link to the manufacture’s website. The Contractor has provided its EUPL and Vendor’s Device List. 3.26.1 (1) The Contractor has provided an acceptable Project Charter. 3.26.1 (2) The Contractor has provided an acceptable Project Management Plan. 3.26.1 (3) The Contractor has provided an acceptable Readiness Plan. 3.26.1 (4) The Contractor has provided an acceptable Communications Management Plan. 3.26.1 (5) The Contractor has provided an acceptable Risk Management Plan. 3.26.1 (6) The Contractor has provided an acceptable Requirements Management Plan. 3.26.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. 3.26.3 (1) The Contractor has provided the WDS and WVS Operations Guides 3.26.3(2) The Contractor has provided the WDS and WVS User Guides 3.26.5(1) The Contractor has provided the Implementation Plan. SOW Section 4 4 Public safety services are ready for production. SOW Section 5 5.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. 5.7 The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. 5.9 The Contractor has demonstrated the ability to maintain a corresponding inventory. 5.10 The Contractor has demonstrated the ability to invoice DMS for all fulfilled orders. 5.11 The Contractor has demonstrated the ability to provide a detailed invoice substantiation file and do so in a mutually agreed upon secured delivery method. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 53 of 66 Attachment A: Statement of Work Mobile Communication Services SOW Section 6 6 The Contractor has demonstrated the MFMP Punchout catalogs are ready, and the Contractor is ready to accept orders through MFMP. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4. Public Safety Service Plans and Devices The requirements of this Section 4 are only applicable if the Contractor is providing public safety services, as identified in the Contractor’s BAFO. If applicable, must adhere to all minimum requirements of this SOW, including those of this subsection. 4.1 Deployable Technologies The Contractor must have mobile communication units that are deployable technologies. Generally, the Contractor will deploy these mobile communication units during emergency situations to the affected area. The Contractor will install these units during emergencies and may use existing satellite, microwave, or radio systems for backhaul. The Contractor must have a robust regionalized deployable strategy, ensuring that deployable network equipment is available and fully operational, with the required backhaul and/or networking capabilities, throughout the State. The Contractor must coordinate and cooperate with DMS, and any federal, State, or local emergency management agency in providing for emergency communications services, including the Department of Emergency Management, and all other entities that are part of the ESF-2 function. These deployable technologies are generally characterized as the following: 1. Cell on Wheels: a cellular base station on a trailer with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 2. Cell on Light Truck: A cellular base station on a light truck platform with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 3. System on Wheels: a full base station and controller on a trailer/truck/big rig/etc. This is a fully self-contained cellular system that can provide an island system with no need for satellite/microwave link back; applicability of this type of deployable technology may be limited if there is no internet connectivity. 4. Unmanned Aerial Systems (UAS) and Robotics: Deployable UAS (e.g., drones) in the Class G uncontrolled airspace (400’ above ground level), fixed, multi-rotor, and tethered UAS, some of which are capable of providing hot spot and wide-area DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 54 of 66 Attachment A: Statement of Work Mobile Communication Services coverage. Similar waterborne vehicles include remotely operated vehicle and unmanned underwater vehicle. 5. Other systems: Includes, but is not limited to, vehicular network systems and man- packs. 4.2 Local Control The Contractor must provide priority and preemption to public safety entities during times of emergency. The priority and preemption will be determined and invoked by the public safety entities through a local control portal. The local control portal shall allow the Customer to enact and deactivate priority and preemption, which shall be controlled by authorized Customers. The Contractor’s public safety service plans and devices must not be throttled during an emergency. 4.3 Local control portal In addition to the requirements of subsection 3.20 Contractor’s MCS Portal, the Contractor shall provide a public safety portal (dashboard). The information held in this dashboard shall include, but is not limited to, the status of the Statewide network and alerts on outages. All features and functionality shall be available to DMS in real-time at all times. The number of DMS dashboard users shall be determined by DMS, and each user shall have a unique log-in and password. 4.4 Public Safety Standards Public safety service plans and devices shall be in compliance with 3rd Generation Partnership Project Technical Specification 33.180. The Contractor’s public safety service plans and devices must perform to the most recent version of the standards described in TL-9000 Quality Management, ISO 9001, ATIS-100009 Overview of Standards in Support of Emergency Telecommunications Service, ITU-T Y.1271 framework on network requirements and capabilities to support emergency telecommunications over evolving circuit-switched and packet-switched networks. 4.5 Demonstration Devices Upon DMS request, in addition to any other test devices required by this SOW, the Contractor shall provide wireless demonstration equipment (including airtime) for use by the Department for the purposes of testing and evaluation at no additional cost. The demonstration equipment shall be made available for a minimum period of sixty (60) Business Days. Any demonstration equipment, forms, and processes shall be provided, managed, and maintained by the Contractor. The Contractor will coordinate directly with any other State agencies regarding public safety service demonstration equipment, notifying the Department in advance of these activities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 55 of 66 Attachment A: Statement of Work Mobile Communication Services 4.6 Public Safety Customer Support The Contractor must provide a dedicated help desk number for support of its public safety service plans and devices. The Contractor must develop and abide by an escalation procedure specific to public safety real- time network issues and public safety End-user issues. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s public safety escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved user issues or real-time network issues that have been outstanding for more than ten (10) Business Days. The Contractor should limit access to the public safety plans to only Customers that are Public Service Entities as recognized by the First Responder Network Authority. 4.7 Public Safety Reporting The Contractor shall timely provide a monthly Public Safety Service Plans and Devices Report to the Department’s Contract Manager. Attachment C, SLA-E1. The report shall contain public safety Customer agency, End-user usage, End-user devices, rate plans, and any other related information DMS requires. This report shall not include any information that is considered CPNI. The format, content, and level of detail must be approved by DMS. 4.8 Public Safety Marketing In addition to any other Customer webpages required by this SOW, the Contractor shall provide specific information on its MCS portal related to its public safety service plans and devices. This should include, at a minimum, information on ordering, devices, apps, service offerings, and accessories. The Contractor shall provide the Department with a copy of all materials used by Contractor, and its subcontractors, to promote or advertise public safety specific service plans and devices to Florida’s public safety user community. The Contractor will submit this information to the DMS Project Manager once per quarter, or as requested by DMS. Mission critical Push-to-Talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the Contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 56 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5. Business Operations All services can be direct ordered by the Customers via email, phone call, or the Contractor’s MCS portal. The Contractor shall also accept orders through CSAB and MFMP. Billing may be through CSAB or direct billed to the Customer. DMS shall make the final determination on which services are ordered and / or billed through CSAB, MFMP, direct ordered, or direct billed. This subsection is applicable to DMS-billed services, unless otherwise stated. 5.1 General Description of the SUNCOM Business Model In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for Customers. The CSAB system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor is required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available MCS offerings. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. For DMS-billed MCS accounts, the Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example, comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. 5.2 Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven (7) Business-to-Business (B2B) transactions between DMS and Contractor, as depicted on the next page: REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 57 of 66 Attachment A: Statement of Work Mobile Communication Services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 58 of 66 Attachment A: Statement of Work Mobile Communication Services 5.3 Communications Service Authorization and Billing – Official Record CSAB is the authoritative source of all data. The CSAB system is the official record of the inventory and costs of SUNCOM services, including MCS. If the Contractor claims any inaccuracies in CSAB data, the data will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not enable or ask DMS or Customers to input ordering and/or invoicing data into CSAB on behalf of the Contractor. 5.4 Communications Service Authorization and Billing - Interface with Contractor The Contractor shall use Application Programming Interfaces (APIs) to implement transactions between CSAB and the Contractor. DMS will test and approve the interface prior to Contractor accepting orders for services and devices. The following requirements apply with regard to the Contractor’s APIs with CSAB: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. 2. When data is sent from CSAB, the Contractor’s API must send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor’s responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. 6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. 5.4.1 Batch Routines The second method the Contractor shall utilize to implement transactions with CSAB is through batch routines, which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. 5.4.2 Manual Review and Data Entry by Contractor Staff The third method the Contractor may utilize to implement transactions within CSAB is by manual review and data entry. The Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled, rather than use B2B-3 and B2B-4 transactions. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 59 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall only use manual review and data entry as a method of last resort and only with prior written approval by DMS Contract Manager. The Contractor shall not use manual review and data entry for invoicing substantiation (B2B-6). 5.5 Communications Service Authorization and Billing Service Catalog MCS services and devices must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. The Contractor shall use the following three (3) types of charges for the billing of MCS services: 1. One-time charge: a single payment for a service or item (e.g., hardware installation). 2. Monthly charge: monthly fixed and recurring charge 3. Metered charge: incremental charge based strictly on usage of the service (e.g., data overage charges). The Contractor shall comply with the requirements of Chapter 60FF-2, F.A.C., in its use of CSAB. 5.6 Taxes and Government Sanctioned Fees The Department and Customers do not pay State or federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Government-sanctioned surcharges and fees, if the Customer is not exempt, must be collected by the Contractor and may be payable by the State. Any new or modified government-sanctioned surcharge or fee must be provided to DMS for review and approval. If approved, the Contractor can then submit a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the CSAB Service Catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the following additional requirements: 1. The catalog item must be tagged as a government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the surcharge or fee. 3. The Contractor must provide the DMS Contract Manager with information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS Product Manager will approve the Contractor request if the update to the CSAB Service Catalog is in accord with the amendment. 4. The surcharge or fee must be billed at the inventory ID level and not billed as a lump sum. 5. The Contractor must give DMS advance notification of anticipated surcharge or fee changes with the DMS-approved effective date the charges will be incurred and the amount/percentage. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 60 of 66 Attachment A: Statement of Work Mobile Communication Services Non-government sanctioned surcharges and fees, such as activation fees and termination fees, are not chargeable under this Contract. 5.7 User Access Privileges for the Contractor The Contractor’s user CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and closeout orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate CSAB user access privileges of any Contractor staff without cause or notice. 5.8 Work Orders Customer work orders are sent to the Contractor as B2B-3 transactions. The Contractor can log- in to CSAB as prompted by a CSAB email to see submitted orders. The Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one (1) or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out.” 2. Work Order ID – is associated with each item request within an order that can be fulfilled separately from the rest of the order and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature, or hardware from the CSAB Service Catalog that was requested in the work order. 4. Service Installation ID – identifies the service account resulting from order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g., circuit ID, phone number, hardware serial number, etc.). The Contractor is required to provide all of the required fulfillment data in CSAB. The Contractor shall not charge the Department for any orders from which key fields data, installation dates, or disconnect dates are missing or incorrect. The effective bill date cannot be more than forty-five (45) days from the date the order is closed. Attachment C, SLA-G1. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 61 of 66 Attachment A: Statement of Work Mobile Communication Services Some orders will include configuration data, including IP addresses, to enable establishing closed user groups on MFN. 5.9 Inventory Every order, and many other actions related to MCS services, is permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges; i.e., if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, location, cost, any associated comments, etc. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. The Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. 5.10 Invoicing Requirements The Contractor will invoice DMS for all fulfilled orders based on a calendar month with invoices and electronic details submitted to DMS. Attachment C, SLA-F1. Invoices to DMS will consist of: 1) invoices for payment on an unchangeable format (e.g., paper) that reflect the total wholesale charges for the month (referred to herein as a, “handbill”), and 2) electronic detail files that substantiate all billable services. The total of substantiated detail charges must match the payment requests on each of the handbills. All credits due must be reflected on the invoice related to the first available billing cycle after the credit has been determined. Both the handbill and electronic files for the CSAB portion must be received no later than the 10th calendar day of each month. 5.11 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with all unique IDs necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active service periods, and incremental activities. All charges must be attributable to distinct identifiers for the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include date/time stamps for each billing event and the dates of the billing cycle (start DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 62 of 66 Attachment A: Statement of Work Mobile Communication Services and end). The file must be provided to DMS using a mutually agreed-upon, secured delivery method, and mutually agreed-upon format. 5.12 Audit of Contractor Invoices DMS will audit invoices to validate all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but: a) is complete (i.e., contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the handbill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time, this is a manual process. At any time during the Contract term, this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within one (1) billing cycle from receipt of dispute. If Contractor has not resolved audit exceptions within one (1) billing cycle, the charges will be adjusted as determined by DMS. 5.13 Mandatory Interface with the Contractor All work orders will be submitted to the Contractor via CSAB or similar system as deployed by DMS. Direct billed Customers will interface solely with the Contractor. 5.14 Properly Authorized Work Orders No WDS will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through CSAB. Direct billed Customers will interface solely with the Contractor. 5.15 General Billing Requirements The Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices and all qualifiers that are applied to unit prices in order to create an unambiguous database of WDS billable line items. A specific billing code shall have only one (1) unit amount. 5.16 Billing Start The Contractor shall meet the following criteria to complete billing starts: 1. All bills should commence on the 1st and run through the end of the month based on the completion date. Fractional charges are based on the effective bill date. 2. The Contractor cannot retroactively bill for services received before the, the start date of a Purchase Order in MFMP, or is otherwise ordered by the Customer. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 63 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. 6. Direct Ordering and Billing This section is applicable to WVS and certain approved WDS items. The Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM Customers in instances where a vendor or SUNCOM Contractor submitted an invoice directly to a SUNCOM Customer. The Contractor will accept orders from Customers for all WVS devices, rate plans, and services through MFMP. All direct-billing will be done in accordance with Rule 60FF-2.007, F.A.C. The Contractor will cooperate with the Department and MFMP (and any authorized agent or successor entity to MFMP) to deliver direct-billed WVS devices, rate plans, and services. The Contractor will work in cooperation with the MFMP vendor. All items available for purchase by any Customer that are listed on the most recent DMS-approved EUPL will be exhibited on the MFMP website as a Punchout catalog for Customers. The MFMP Punchout catalog shall be updated by the Contractor within one (1) Business Day of any updated EUPLs being posted on the Department’s website. By acceptance of an MFMP purchase order, the Contractor agrees to all MFMP terms and conditions. 6.1 Services and Devices Sold to Direct-Billed Customers The Contractor will not make any service or device available to any Customer that has not been approved by DMS. If a new service or device is approved, the Department will add the service or device to the EUPL and provide a SUNCOM price for the Contractor to market to Customers. The Contractor shall not display or represent any other prices to Customers. 6.2 Cost Recovery Rate The Contractor will charge Customers the established rates, plus the SUNCOM Cost Recovery Rate (CRR). The CRR will be included on all monthly-recurring Contractor’s charges and invoices. The Department will be responsible for providing notification regarding the CRR to Customers. The Department will provide: i) notification on the MFMP website Punchout catalog, and ii) notification in a mutually agreeable format for OEUs not currently ordering through the MFMP website Punchout catalog. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 64 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall provide the Department with the CRR on all services sold to Customers that are direct-billed. The CRR will be assessed on the monthly recurring charges after all discounts, adjustments, and credits are taken into account. Additional charges, including but not limited to devices, taxes, surcharges, or regulatory fees, will not be included in the assessment of the CRR. The Department may modify the CRR through a written amendment to the Contract with ninety (90) days prior written notice to the Contractor. If mutually agreed upon, modifications to the CRR may take effect earlier than the ninety (90) days. The CRR will be the same for all Contractors providing MCS. In the event that the Department authorizes a Contractor to collect a lower CRR than on this Contract, the Department will incorporate the lower CRR into this Contract via amendment. The Contractor shall have sixty (60) calendar days after the amendment effective date to charge the CRR on the direct-billed invoices. The Contractor will remit all funds collected pursuant to the CRR to the Department in the form of a quarterly check. The check will be accompanied with a complete Direct-Billed Quarterly Report. The check will be sent no more than forty-five (45) days after the end of the calendar quarter to cover the cost recovery amounts collected for the previous quarter. Attachment C, SLA-G1. Fees collected for the CRR will be thirty (30) days in arrears after the billing month in which the charges are invoiced on the direct-billed invoice. The Contractor will be required to remit funds associated with this requirement only when payment has been collected from the Customers that are direct-billed under this Contract. 6.3 Contract Association on Direct-Billed Accounts All direct-billed accounts established with Customers will include a corporate identifier for this Contract assigned by the Contractor in the billing system. 6.4 Monthly Reporting of Direct-Billed Accounts The Contractor will provide reporting and auditing in accordance with Rule 60FF-2.005, F.A.C. Additionally, the Contractor will provide the Department with an accurate Direct-Billed Monthly Report in an Excel format via e-mail of all direct-billed accounts including, but not limited to: the Customer’s billing account name, Customer corporate identifier, number of active lines, total amount of charges, and billing month. Attachment C, SLA-G2. This report will substantiate quarterly payments remitted to the Department. In the event a discrepancy is cited, the Contractor will have thirty (30) days from the date of bill close to provide the Department with the data necessary to reconcile the discrepancy. In the event the Contractor cannot substantiate the cited discrepancy, the Contractor will be responsible for payment of the disputed amount within thirty (30) days. Online reporting and auditing via the Contractor’s portal may be appropriate, if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. The format of the report is subject to DMS final approval. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 65 of 66 Attachment A: Statement of Work Mobile Communication Services 6.5 Quarterly Reporting of Direct-Billed Accounts On a quarterly basis, the Contractor will provide the Department a Direct-Billed Quarterly Report that aggregates utilization monthly reporting. Attachment C, SLA-G3. The report requirements are as follows: 1. The report must be in an Excel format sent via e-mail of all direct-billed accounts, which will include the Customers’ aggregate utilization (minutes, data, and text) and billed amount by device type and billing month. 2. The report must contain information sufficient for the Department to independently verify and validate by Customer the utilization and billed amount by device type and billed amount and the cost recovery due to the Department. 3. The aggregate utilization reporting will not identify CPNI, such as but not limited to account names, subscriber number, or End-user level information for direct-billed Customers. 4. Online reporting and auditing via the Contractor’s portal may be appropriate if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. 5. The format of the report is subject to DMS final approval. 6.6 Customers Liability Direct-billed Customers are solely liable for any performance, duties, payments, and responsibilities generated by their use of this Contract, fiscal or otherwise. As stated in Rule 60FF- 2.007(3), F.A.C., “the Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM [Customers] in instances where a vendor or SUNCOM Provider submitted an invoice directly to SUNCOM [Customers].” REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 25 Attachment B: Draft Contract Mobile Communications Services 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary ATTACHMENT B DRAFT CONTRACT FOR MOBILE COMMUNICATION SERVICES CONTRACT NO: DMS-19/20-006 BETWEEN THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES AND <<PARTY NAME>> DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 25 Attachment B: Draft Contract Mobile Communications Services DRAFT CONTRACT Table of Contents: SECTION 1. CONTRACT TERM AND TERMINATION ............................................................... 3 SECTION 2. CONTRACT DOCUMENTS AND HIERACHY ........................................................ 4 SECTION 3. PAYMENT AND FEES ............................................................................................. 4 SECTION 4. CONTRACT ADMINISTRATION ............................................................................. 6 SECTION 5. CONTRACT MANAGEMENT................................................................................... 8 SECTION 6. COMPLIANCE WITH LAWS .................................................................................... 9 SECTION 7. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION ...................................................................................................................... 11 SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY....................................................................................................... 12 SECTION 9. DATA SECURITY ................................................................................................... 14 SECTION 10. GRATUITIES AND LOBBYING............................................................................ 17 SECTION 11. CONTRACT MONITORING ................................................................................. 17 SECTION 12. CONTRACT AUDITS ........................................................................................... 19 SECTION 13. BACKGROUND SCREENING AND SECURITY................................................. 19 SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY.................................................. 21 SECTION 15. LICENSING .......................................................................................................... 22 SECTION 16. PERFORMANCE BOND ...................................................................................... 23 SECTION 17. CUSTOMER OF RECORD .................................................................................. 23 SECTION 18. SPECIFIC APPROPRIATION .............................................................................. 24 SECTION 19. MISCELLANEOUS ............................................................................................... 24 Exhibits: Exhibit A – Definitions and Acronyms Exhibit B – Final Statement of Work, including: Exhibit 1 to Exhibit B – Final Service Level Agreements; Exhibit C – Contractor’s Pricing, including: Exhibit 1 to Exhibit C – Vendor’s Services and Discounts Pricing Exhibit 2 to Exhibit C – Vendor’s Device List Exhibit 3 to Exhibit C – Vendor’s Services and Discounts Pricing, Public Safety <if applicable> Exhibit D – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006 Exhibit E – Relevant Portions of the Contractor’s Best and Final Offer to ITN DMS-19/20-006 Exhibit F – ITN DMS-19/20-006 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 25 Attachment B: Draft Contract Mobile Communications Services CONTRACT This Contract is between the STATE OF FLORIDA, DEPARTMENT OF MANAGEMENT SERVICES (Department), an agency of the State of Florida with offices at 4050 Esplanade Way, Tallahassee, Florida 32399-0950, and <INSERT VENDOR NAME> (Contractor) with offices at <insert address>, each a “Party” and collectively referred to herein as the “Parties.” The Parties enter into this Contract (Contract) in accordance with Chapters 282 and 287, Florida Statutes (F.S.), and with the negotiated terms and conditions of Invitation to Negotiate, DMS-19/20-006, Mobile Communication Services. SECTION 1. CONTRACT TERM AND TERMINATION 1.1 Initial Term The initial term of the Contract will be five (5) years and will begin on the date the Contract is signed by all Parties. 1.2 Renewal Upon written agreement, the Department and the Contractor may renew the Contract, in whole or in part, for up to five (5) renewal years in accordance with section 287.057(13), F.S., and Rule 60A-1.048, Florida Administrative Code (F.A.C.). 1.3 Suspension of Work and Termination 1.3.1 Suspension of Work The Department may, at its sole discretion, suspend any or all activities under the Contract, at any time, when it is in the best interest of the State of Florida to do so. The Department may, at its sole discretion, suspend the Contract at any time, when in the best interest of the Department or Customer to do so. The Department or the Customer will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the specified activities associated with the Contract. Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract. Suspension of work will not entitle the Contractor to any additional compensation. 1.3.2 Termination for Convenience The Contract may be terminated by the Department in whole or in part at any time, when, at the sole discretion of the Department, it is deemed to be in the best interest of the State of Florida to do so. If the Contract is terminated before performance is completed, the Contractor will be paid only for that work satisfactorily performed, prior to the termination, for which costs can be substantiated. Such payment, however, may not exceed an amount which is the csame percentage of the Contract price as the amount of work satisfactorily performed. All work in progress will become the property of the Customer and will be turned over promptly by the Contractor. 1.3.3 Termination for Cause DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 25 Attachment B: Draft Contract Mobile Communications Services If the performance of the Contractor is not in compliance with the Contract requirements the Department may, at its sole discretion, (a) immediately terminate the Contract, (b) notify the Contractor of the deficiency with a requirement that the deficiency be corrected within a specified time, otherwise the Contract will terminate at the end of such time, or (c) take other action deemed appropriate by the Department. 1.3.4 Termination Assistance In case of termination, whether for cause or for convenience, the Contractor will provide prompt and thorough transition assistance and cooperation, including as specified in Subsection 3.24, Transition for Future Iterations of this Service, of the Statement of Work (SOW). SECTION 2. CONTRACT DOCUMENTS AND HIERACHY The Contract including any exhibits referred to herein, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, whether written or oral, with respect to such subject matter. The Contract consists of the documents listed below, and in the event any of these documents conflict, the conflict will be resolved in the following order of priority (highest to lowest): 1. This Final Contract document; 2. Attachment A – Definitions and Acronyms; 3. Attachment B – Final Statement of Work, including: a. Exhibit 1 – Final Service Level Agreements; 4. Attachment C – Contractor’s Pricing, including: a. Exhibit 1 – Vendor’s Services and Discounts Pricing b. Exhibit 2 – Vendor’s Device List c. Exhibit 3 – Vendor’s Services and Discounts Pricing, Public Safety <if applicable> 5. Attachment D – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006; 6. Attachment E – Relevant Portions of the Contractor’s Best and Final Offer to ITN DMS-19/20-006; and 7. Attachment F – ITN DMS-19/20-006. In accordance with Rule 60A-1.002(7), F.A.C., Form PUR 1000, is included herein by reference but is superseded in its entirety by the Contract. SECTION 3. PAYMENT AND FEES 3.1 Price Adjustments Pricing may be updated in accordance with SOW Section 1.5, Update Process to End User Price Lists and Vendor’s Equipment List. 3.2 Price Decreases During the term of the Contract (including renewal years), the Department encourages the Contractor to offer price decreases that are in line with increased efficiencies and added infrastructure enhancements. The Department reserves the right to further negotiate reduction in pricing for the renewal years. The following additional price decrease terms apply: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 25 Attachment B: Draft Contract Mobile Communications Services 3.2.1 Volume Discounts Contractor may offer additional discounts for one-time delivery of large single orders. 3.2.2 Preferred Pricing The pricing included in the Contract is guaranteed, by the Contractor, to be a maximum price. Additionally, Contractor’s pricing will not exceed the pricing offered under comparable contracts. Comparable contracts are those that are similar in size, scope and terms. In compliance with section 216.0113, F.S., Contractor must annually submit an affidavit from the Contractor’s authorized representative attesting that the Contract complies with this clause. 3.2.3 Sales Promotions In addition to decreasing prices for the balance of the Contract term due to a change in market conditions, Contractor may conduct sales promotions involving price reductions for a specified lesser period. Contractor must submit documentation identifying the proposed (1) starting and ending dates of the promotion, (2) commodities or contractual services involved, and (3) promotional prices compared to then-authorized prices. 3.3 Purchase Orders and Communication Service Authorizations A Customer may use Purchase Orders (POs) issued through MyFloridaMarketPlace (MFMP) or Purchase Orders issued through the Communications Services Authorization and Billing (CSAB) system (known as Communication Service Authorizations (CSAs) to buy commodities or services. The Department may also issue POs or CSAs on behalf of Customers. The Contractor must provide commodities or services pursuant to POs or CSAs. The PO or CSA period of performance survives the expiration of the Contract. All terms and conditions of the Contract will be incorporated into the PO or CSA and will survive the termination of the Contract. The duration of POs or CSAs must not exceed the expiration of the Contract by more than twelve (12) months, unless they have been entered into pursuant to an Extended Pricing Plan, in which case they may not exceed the expiration of the Contract by more than thirty-six (36) months. Extended Pricing Plans are discounted prices offered in exchange for a Customer’s commitment to lease commodities or purchase contractual services for an extended time. 3.4 Payment Invoicing Payment will be made in accordance with section 215.422, F.S. The Contractor will be paid upon submittal of an invoice to the Department, or Customer if direct billed, after delivery and acceptance of commodities or contractual services is confirmed and the invoice is accepted by the Customer. The Contractor shall submit invoices for fees or other compensation for services or expenses in sufficient detail for a proper pre-audit and post-audit, and invoices must include the Contract number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed, and Contractor will follow all invoice directives in the SOW and this Contract document. The Contractor shall have a “No Shut Off” policy for all State agency Customer accounts. Contractor shall identify/flag all State agency Customer accounts as “Government Accounts” for which service will not be interrupted due to an outstanding balance, disputed amount owed, or late payments due. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 25 Attachment B: Draft Contract Mobile Communications Services 3.5 Travel Travel expenses are not reimbursable unless specifically authorized by the Customer in writing and, if authorized, may be reimbursed only in accordance with section 112.061, F.S. 3.6 Annual Appropriation Pursuant to section 287.0582, F.S., the Department’s performance and obligation to pay under the Contract is contingent upon an annual appropriation by the Legislature. 3.7 MyFloridaMarketPlace Transaction Fee The State of Florida, through the Department, has instituted MFMP, a statewide eProcurement system. Pursuant to section 287.057(22), F.S., all payments issued by Customers to the Contractor for purchases of commodities or contractual services will be assessed a Transaction Fee as prescribed by Rule 60A-1.031, F.A.C., or as may otherwise be established by law, which the Contractor shall pay to the State. For payments within the State of Florida accounting system (FLAIR or its successor), the Transaction Fee shall, when possible, be automatically deducted from payments to the Contractor. If automatic deduction is not possible, the Contractor shall pay the Transaction Fee pursuant to subsection (2) of Rule 60A-1.031, F.A.C. By submission of these reports and corresponding payments, the Contractor certifies their correctness. All such reports and payments shall be subject to audit by the State of Florida or its designee. The Contractor shall receive a credit for any Transaction Fee paid by the Contractor for the purchase of any item(s) if such item(s) are returned to the Contractor through no fault, act, or omission of the Contractor. Notwithstanding the foregoing, a Transaction Fee is non-refundable when an item is rejected or returned, or declined, due to the Contractor’s failure to perform or comply with specifications or requirements of the agreement. Failure to comply with these requirements shall constitute grounds for declaring the Contractor in breach. VENDORS DELINQUENT IN PAYING TRANSACTION FEES SHALL BE EXCLUDED FROM CONDUCTING FUTURE BUSINESS WITH THE STATE. 3.8 Taxes Taxes, customs, and tariffs on commodities or contractual services purchased under the Contract will not be assessed against the Customer unless authorized by Florida law. 3.9 Return of Funds Contractor will return any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must return any overpayment within forty (40) calendar days after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. SECTION 4. CONTRACT ADMINISTRATION 4.1 Department’s Contract Administrator The Department’s Contract Administrator, whose primary responsibility will be to maintain the Contract file, is as follows: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 25 Attachment B: Draft Contract Mobile Communications Services Jane Doe <Insert division> <Insert agency> <Insert physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Department changes the Department’s Contract Administrator, the Department will notify the Contractor’s Contract Manager in writing via email and document such in the Contract file. Such changes do not require a formal written amendment to the Contract. 4.2 Department’s Contract Manager The Department’s Contract Manager, who is primarily responsible for enforcing the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Jane Doe <Insert division> <Insert agency> <Insert physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Department changes the Department’s Contract Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.3 Department’s Product Manager The Department’s Product Manager, who is primarily responsible for monitoring the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Jane Doe <Insert division> <Insert agency> <Insert physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Department changes the Department’s Product Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.4 Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be as follows: Jane Doe <Insert Contractor name> <Insert Contractor’s physical address> DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 25 Attachment B: Draft Contract Mobile Communications Services Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Contractor changes its Contract Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such a change does not require a formal written amendment to the Contract. 4.5 Contractor’s Account Manager The Contractor’s Account Manager, who will serve as a liaison with the Department’s Contract Administrator, will be as follows: Jane Doe <Insert Contractor name> <Insert Contractor physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxxx.com In the event that the Contractor changes its Account Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such changes do not require a formal written amendment to the Contract. SECTION 5. CONTRACT MANAGEMENT 5.1 Notices All notices required under the Contract must be delivered to the designated Contract Manager by certified mail, return receipt requested, reputable air courier service, email, or personal delivery, or as otherwise identified herein or by the Department. 5.2 Change Request The Department’s Contract Manager may authorize operational changes to services and infrastructure that do not have a pricing impact (non-billable changes) via a change request. Such authorized operational changes do not require a Contract amendment but will be memorialized in writing and placed in the Contract Mangers’ files. The Department reserves the right to make the final determination if a change request or Contract amendment is required. Any change that would allow the Contractor to offer less of any deliverable, including commodities, services, technology, or software, requires a Contract amendment. Vendor’s Equipment List and End User Price List updates must be made in accordance with SOW Section 1.5, End User Price Lists (EUPLs) and Vendor’s Device List, and may not require an amendment or change request. 5.3 Diversity Reporting The State of Florida supports its diverse business community by creating opportunities for woman-, veteran-, and minority-owned small business enterprises to participate in procurements and contracts. The Department encourages supplier diversity through certification of woman-, veteran-, and minority-owned small business enterprises and provides advocacy, outreach, and networking through regional business events. For additional information, please contact the Office of Supplier Diversity (OSD) at osdinfo@dms.myflorida.com. Upon request, the Contractor will report to the Department its spend with business enterprises certified by the OSD. These reports must include the time period covered, the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 25 Attachment B: Draft Contract Mobile Communications Services name and Federal Employer Identification Number of each business enterprise utilized during the period, commodities and contractual services provided by the business enterprise, and the amount paid to the business enterprise on behalf of each Customer purchasing under the Contract. 5.4 Designated Centralized Nonprofit Agency Subject to the agency determination provided for in section 413.036, F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES THAT ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM A NONPROFIT AGENCY FOR THE BLIND OR FOR THE SEVERELY HANDICAPPED THAT IS QUALIFIED PURSUANT TO CHAPTER 413, FLORIDA STATUTES, IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 413.036(1) AND (2), FLORIDA STATUTES; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THE STATE AGENCY INSOFAR AS DEALINGS WITH SUCH QUALIFIED NONPROFIT AGENCY ARE CONCERNED. Additional information about the designated centralized nonprofit agency and the commodities or contractual services it offers is available at https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/(contractType)/4577. 5.5 PRIDE Subject to the agency determination provided for in sections 946.515 and 287.042(1), F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES WHICH ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM THE CORPORATION IDENTIFIED UNDER CHAPTER 946, F.S., IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 946.515(2) AND (4), F.S.; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THIS AGENCY INSOFAR AS DEALINGS WITH SUCH CORPORATION ARE CONCERNED. Additional information about PRIDE and the commodities or contractual services it offers is available at http://www.pride-enterprises.org. SECTION 6. COMPLIANCE WITH LAWS 6.1 Conduct of Business The Contractor must comply with all laws, rules, codes, ordinances, and licensing requirements that are applicable to the conduct of its business, including those of federal, State, and local agencies having jurisdiction and authority. These may include, but are not limited to, Chapters 282 and 287, F.S., Subtitle 60FF, F.A.C., the Communications Assistance for Law Enforcement Act, the Payment Card Industry DSS, IRS Publication DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 25 Attachment B: Draft Contract Mobile Communications Services 1045, Section 274A of the Immigration and Nationality Act, the Americans with Disabilities Act, Health Insurance Portability and Accountability Act (HIPAA) (including executing any Business Associate Agreements as requested by Customers), and all prohibitions against discrimination on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran’s status. The Contractor must comply with and must assist the Department and Customers with compliance with Subtitle 60FF, F.A.C., (and Subtitle 60GG, F.A.C., if applicable). 6.2 Dispute Resolution, Governing Law, and Venue Any dispute concerning performance of the Contract shall be decided by the Department's Contract Manager, who will reduce the decision to writing and serve a copy on the Contractor. The decision of the Department’s Contract Manager shall be final and conclusive. Exhaustion of this administrative remedy is an absolute condition precedent to the Contractor's ability to pursue legal action related to the Contract or any other form of dispute resolution. The laws of the State of Florida govern the Contract. The Parties submit to the jurisdiction of the courts of the State of Florida exclusively for any legal action related to the Contract. Further, the Contractor hereby waives any and all privileges and rights relating to venue it may have under Chapter 47, F.S., and any and all such venue privileges and rights it may have under any other statute, rule, or case law, including, but not limited to those based on convenience. The Contractor hereby submits to venue in the county chosen by the Department. 6.3 Department of State, Registration Consistent with Chapters 605 through 623, F.S., the Contractor must provide the Department with conclusive evidence of a certificate of status, not subject to qualification, if a Florida business entity, or of a certificate of authorization if a foreign business entity. 6.4 Suspended, Convicted, and Discriminatory Vendor Lists In accordance with sections 287.042, 287.133, and 287.134, F.S., an entity or affiliate who is on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List may not perform work as a contractor, supplier, subcontractor, or consultant under the Contract. The Contractor must notify the Department if it or any of its suppliers, subcontractors, or consultants have been placed on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List during the term of the Contract. 6.5 Scrutinized Companies—Termination by the Department The Department may, at its option, terminate the Contract if the Contractor is found to have submitted a false certification as provided under section 287.135(5), F.S., or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, or to have been placed on the Scrutinized Companies that Boycott Israel List or is engaged in a boycott of Israel. Notwithstanding the foregoing, the Parties are aware of the Eleventh Circuit Court’s decision in Odbrecht Constr. v. Sec’y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013), and agree that the provisions of sections 287.135(1)-(5), F.S., pertaining to a company engaged in business operations in Cuba or Syria shall not apply to this Contract unless and until the Eleventh Circuit Court’s decision in Odebrecht Constr. v. Sec’y, Fla.DOT, 715 F.3d 1268 (11th Cir. Fla. 2013) is overturned. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 25 Attachment B: Draft Contract Mobile Communications Services 6.6 Cooperation with Inspector General Pursuant to section 20.055(5), F.S., Contractor, and its subcontractors, if any, understand and will comply with their duty to cooperate with the Inspector General in any investigation, audit, inspection, review, or hearing. Upon request of the Inspector General or any other authorized State official, the Contractor must provide any type of information the Inspector General deems relevant to the Contractor's integrity or responsibility. Such information may include, but will not be limited to, the Contractor's business or financial records, documents, or files of any type or form that refer to or relate to the Contract. The Contractor agrees to reimburse the State of Florida for the reasonable costs of investigation incurred by the Inspector General or other authorized State of Florida official for investigations of the Contractor's compliance with the terms of this or any other agreement between the Contractor and the State of Florida which results in the suspension or debarment of the Contractor. Such costs include, but will not be limited to: salaries of investigators, including overtime; travel and lodging expenses; and expert witness and documentary fees. 6.7 E-Verify The Contractor (and its subcontractors) have an obligation to utilize the U.S. Department of Homeland Security’s (DHS) E-Verify system for all newly hired employees. By executing this Contract, the Contractor certifies that it is registered with, and uses, the E-Verify system for all newly hired employees. The Contractor must obtain an affidavit from its subcontractors in accordance with paragraph (2)(b) of section 448.095, F.S., and maintain a copy of such affidavit for the duration of the Contract. In order to implement this provision, the Contractor shall provide a copy of its DHS Memorandum of Understanding (MOU) to the Contract Manager within five (5) days of Contract execution. This section serves as notice to the Contractor regarding the requirements of section 448.095, F.S., specifically sub-paragraph (2)(c)1, and the Department’s obligation to terminate the Contract if it has a good faith belief that the Contractor has knowingly violated section 448.09(1), F.S. If terminated for such reason, the Contractor will not be eligible for award of a public contract for at least one (1) year after the date of such termination. The Department reserves the right to order the immediate termination of any contract between the Contractor and a subcontractor performing work on its behalf should the Department develop a good faith belief that the subcontractor has knowingly violated section 448.095(1), F.S. SECTION 7. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION 7.1 Workers’ Compensation Insurance The Contractor shall maintain Workers’ Compensation insurance as required under the Florida Workers’ Compensation Law or the workers’ compensation law of another jurisdiction, where applicable. The Contractor must require all subcontractors to similarly provide Workers’ Compensation Insurance for all of the latter’s employees. In the event work is being performed by the Contractor under the Contract and any class of employees performing the work is not protected under Worker’s Compensation statutes, the Contractor must provide, and cause each subcontractor to provide, adequate insurance, satisfactory to the Department, for the protection of employees not otherwise protected. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 25 Attachment B: Draft Contract Mobile Communications Services 7.2 General Liability Insurance The Contractor shall maintain insurance sufficient to adequately protect the Department and Customers from all claims or liability for personal injury or property damage arising out of, resulting from the performance of, or in connection with the operation of, the Contract. All insurance shall be with insurers authorized to transact the applicable line of insurance business in the State of Florida. The Contractor shall provide the Department with Certification(s) of Insurance evidencing that all appropriate coverage is in place and showing the Department to be an additional insured within thirty (30) days after Contract execution and on the Contract anniversary date each year of the Contract. The Contractor must submit via email, to the Department’s Contract Manager, notice of any cancellation or nonrenewal at least ten (10) calendar days prior to cancellation or nonrenewal. In the event of cancellation or nonrenewal, the Contractor will be responsible for securing a replacement insurance policy in accordance with this section within thirty (30) Business Days after the final date of the cancelled or nonrenewed policy. 7.3 Indemnification The Contractor agrees to indemnify, defend, and hold the Department, Customers, and the State of Florida, its officers, employees, and agents harmless from all fines, claims, assessments, suits, judgments, or damages, including consequential, special, indirect, and punitive damages, including court costs and attorney’s fees, arising from or relating to violation or infringement of a trademark, copyright, patent, trade secret or intellectual property right or out of any acts, actions, breaches, neglect or omissions of the Contractor, its employees, agents, subcontractors, assignees or delegates related to the Contract, as well as for any determination arising out of or related to the Contract that the Contractor or Contractor’s employees, agents, subcontractors, assignees or delegates are not independent contractors in relation to the Department. The Contract does not constitute a waiver of sovereign immunity or consent by the Department or the State of Florida or its subdivisions to suit by third parties. Without limiting this indemnification, the Department or Customer may provide the Contractor (1) written notice of any action or threatened action, (2) the opportunity to take over and settle or defend any such action at Contractor’s sole expense, and (3) assistance in defending the action at Contractor’s sole expense. SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY 8.1 Public Records Solely for the purpose of this section, the Department’s Contract Manager is the agency custodian of public records. If, under this Contract, the Contractor is providing services and is acting on behalf of the Department, as provided in section 119.0701, F.S., the Contractor shall: 1. Keep and maintain public records required by the Department to perform the service. 2. Upon request from the Department’s custodian of public records, provide the Department with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 25 Attachment B: Draft Contract Mobile Communications Services 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the Contract term and following the completion of the Contract if the Contractor does not transfer the records to the Department. 4. Upon completion of the Contract, transfer, at no cost, to the Department all public records in possession of the Contractor or keep and maintain public records required by the Department to perform the service. If the Contractor transfers all public records to the Department upon completion of the Contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Department, upon request from the Department’s custodian of public records, in a format that is compatible with the information technology systems of the Department. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER. 8.2 Protection of Trade Secrets or Confidential Information If the Contractor considers any portion of materials made or received in the course of performing the Contract (“contract-related materials”) to be trade secret under section 688.002 or 812.081, F.S., or any other applicable law, or otherwise confidential under Florida or federal law, the Contractor must clearly designate that portion of the materials as trade secret or otherwise confidential when submitted to the Department. The Contractor will be responsible for responding to and resolving all claims for access to contract-related materials it has designated trade secret or otherwise confidential. If the Department is served with a request for discovery of contract-related materials designated by the Contractor as trade secret or otherwise confidential, the Contractor will be responsible for filing the appropriate motion or objection in response to the request for discovery. The Department will provide materials designated trade secret or otherwise confidential if the Contractor fails to take appropriate and timely action to protect the materials designated as trade secret or otherwise confidential. The Contractor will protect, defend, indemnify, and hold harmless the Department for claims, costs, fines, and attorney’s fees arising from or relating to its designation of contract-related materials as trade secret or otherwise confidential. 8.3 Document Management and Record Retention The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers, and documents that were DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 25 Attachment B: Draft Contract Mobile Communications Services made in relation to the Contract, including those required by Section 6.6, Cooperation with Inspector General. Contractor must retain all documents related to the Contract for five (5) years after expiration of the Contract, or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at:http://dos.myflorida.com/library-archives/records-management/general-records- schedules/. 8.4 Intellectual Property Unless specifically addressed in the Contract, intellectual property rights to all property created or otherwise developed by the Contractor for the Department or the Customer will be owned by the State of Florida at the completion of the Contract. Any inventions or discoveries developed in the course of or as a result of services performed under the Contract which are patentable pursuant to 35 U.S.C. § 101 are the sole property of the State of Florida. Contractor must inform the Customer of any inventions or discoveries developed or made in connection with the Contract and will be referred to the Florida Department of State for a determination on whether patent protection will be sought for the invention or discovery. The State of Florida will be the sole owner of any and all patents resulting from any invention or discovery made in connection with the Contract. Contractor must notify the Department or State of Florida of any publications, artwork, or other copyrightable works developed in connection with the Contract. All copyrights created or developed in connection with the Contract are the sole property of the State of Florida. SECTION 9. DATA SECURITY REQUIREMENTS 9.1 Duty to Secure State Data The Contractor will maintain the security of State Data, including, but not limited to, keeping a secure area around any displayed or otherwise visible State Data and ensuring such data is stored and secured when not in use. The Contractor will be responsible for ensuring that all Persons it contracts with to maintain, store, or process State Data on its behalf will comply with all data security requirements of this section. The Contractor will also comply with any other State or federal rules and regulations regarding security of information. The State will remain the owner of all State Data and any other data made available by the State to the Contractor pursuant to this Contract. Unless otherwise agreed in writing, the Contractor and its subcontractors will not perform any of the services under this Contract from outside of the United States. The Contractor will not allow, through its action or inaction, any State Data to be sent by any medium, transmitted, or to be Accessed outside of the United States. The Contractor shall comply with section 501.171, F.S. Additionally, the Contractor shall reimburse the Department for any costs incurred providing the notifications required by subsections 501.171(3) and (4), F.S., if the Contractor is responsible for a breach. For purposes of this paragraph, “breach,” is as defined in section 501.171(1)(a), F.S. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 25 Attachment B: Draft Contract Mobile Communications Services 9.2 State Data Access The Contractor shall retain a list of all Persons, as defined in Attachment E – Definitions and Acronyms, with Access to State Data, including a statement confirming that each Person has passed the background screening required herein. This statement shall not include the substance of the screening results, only that the Person has passed the screening. The Contractor shall create a written policy for the protection of State Data, including a policy and procedure for Access to State Data. The Contractor shall retain the policy and information required in this subsection in accordance with Section 8.3, Document Management and Record Retention. The documents are subject to disclosure within thirty-six hours upon written or oral demand by the Department or its designated agents or auditors and are subject to audit and screening. The Contractor shall document and record, with respect to each instance of Access to State Data: 1. The identity of all individual(s) who Accessed State Data in any way, whether those individuals are authorized Persons or not; 2. The duration of the individual(s)’ Access, including the time and date at which the Access began and ended; 3. The identity, form, and extent of State Data Accessed, including, but not limited to, whether the individual Accessed partial or redacted versions of State Data, read-only versions of State Data, or editable versions of State Data; and 4. The nature of the Access, including whether the State Data was edited or shared with any other individual or entity during the duration of the Access, and, if so, the identity of the individual or entity. The damages that would result from the Contractor’s failure to compile, retain, and disclose the written policy and information required in this subsection are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The Contractor therefore agrees to credit the Department the sum of $10,000 for each breach of this subsection. The parties acknowledge that these credits are liquidated damages, exclusive of any other right to damages, not intended to be a penalty, and solely intended to compensate for unknown and unascertainable damages. 9.3 Violations of Data Security Requirements A “Security Breach” in this Section 9 means an unauthorized Access of State Data. Good faith Access of State Data by a Person, as defined in Attachment E – Definitions and Acronyms, does not constitute a security breach, provided that the information is not used for a purpose unrelated to the furtherance of the Contract or subject to further unauthorized Access. However, unauthorized Access includes incidents where Persons with authorized Access for certain purposes otherwise gain Access for unauthorized purposes. The Contractor agrees that a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, will entitle the State to a credit commensurate with the Department and Customer’s internal staffing and administrative costs associated with managing the Security Breach or violation of Section 9.1, Duty to Secure State Data, as determined by the Department. Such credits will not preclude the State from recovering other damages DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 25 Attachment B: Draft Contract Mobile Communications Services it may suffer as a result of the Security Breach or violation of Section 9.1, Duty to Secure State Data. 9.4 Notification Requirements In the event of a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, or a credible allegation or suspicion of a Security Breach or violation of Section 9.1, Duty to Secure State Data (as determined by the Contractor or the Department), the Contractor must notify the Department’s Contract Manager and the affected Customer as expeditiously as practicable, but in all instances no later than one (1) calendar day of knowledge of the Security Breach or credible allegation or suspicion of such. Notification is required regardless of the number of persons or type of State Data affected or potentially affected. The notification must be clear and conspicuous and include a description of the following: 1. The incident in general terms; 2. The type of information that was subject to the violations of Section 9.1, Duty to Secure State Data, or credible allegation or suspicion of Security Breach; 3. The type and number of entities and individuals who were, or potentially have been, affected by the incident; and 4. The actions taken by the Contractor to protect the State Data from further unauthorized Access. However, the description of those actions in the notice may be general so as not to further increase the risk or severity of the Security Breach. The Contractor must also as expeditiously as practicable, but no later than thirty-six hours from the time of discovery, set up a conference call with the Department’s Contract Manager. The conference call invitation must contain a brief description of the nature of the event. When possible, a thirty (30) minute notice will be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call will be scheduled. All available information about the Security Breach or suspected Security Breach must be shared on the call. The Contractor must answer all questions based on the information known at that time and answer additional questions as additional information becomes known. The Contractor must provide the Department with final documentation of the incident including all remedial actions of the Contractor. 9.5 Other Indemnifications and Credit Monitoring The Contractor shall be fully liable for the actions of all Persons, as defined in Attachment E – Definitions and Acronyms, and shall fully defend, indemnify, and hold harmless the Department, Customers, the State of Florida, its officers, directors and employees from any claims, suits, actions, damages, proceedings, and costs of every name and description, including attorney’s fees, to the extent arising or resulting from a violation by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, of Section 9, Data Security, and Section 13, Background Screening and Security, resulting in the Security Breach of State Data. The Contractor shall provide credit monitoring services at its own cost for those individuals affected or potentially affected by a Security Breach of these sections by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, for a twelve-month period of time following the Security Breach. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 25 Attachment B: Draft Contract Mobile Communications Services SECTION 10. GRATUITIES AND LOBBYING 10.1 Gratuities The Contractor will not, in connection with the Contract, directly or indirectly (1) offer, give, or agree to give anything of value to anyone as consideration for any State of Florida officer or employee’s decision, opinion, recommendation, vote, other exercise of discretion, or violation of a known legal duty, or (2) offer, give, or agree to give to anyone anything of value for the benefit of, or at the direction or request of, any State of Florida officer or employee. 10.2 Lobbying Funds provided under this Contract shall not be used to violate the provisions of sections 11.062 and 216.347, F.S. Pursuant to section 287.058(6), F.S., the Contract does not prohibit the Contractor from lobbying the executive or legislative branch concerning the scope of services, performance, term, or compensation regarding the Contract after Contract execution and during the Contract’s term. SECTION 11. CONTRACT MONITORING 11.1 Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof. Coordination must be maintained by the Contractor with representatives of the Customer, the Department, or of other agencies involved in the Contract on behalf of the Department. 11.2 Performance Deficiencies and Service Level Agreements Service Level Agreements (SLAs) dictate the levels of service delivery for individual services. The parties acknowledge that these SLAs contain financial consequences, as required by section 287.058, F.S., are exclusive of any other right to damages, and are not intended to be a penalty. The Contractor therefore agrees to credit the Department consistently with the Contract, including as set forth in Attachment C - Service Level Agreements. Financial consequences that are due to a Customer after the completion of service, or exceed any payment due to the Contractor, shall be submitted by check rather than as a credit. One, multiple, or recurring violations of a SLA may be considered a breach of the Contract and may result in a suspension or cancellation of PO(s) or CSA(s). The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of PO(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of PO(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors. In addition to the processes set forth in the Contract (e.g., SLAs), if the Department determines that there is a performance deficiency that requires correction by the Contractor, then the Department will notify the Contractor. The correction must be made within a timeframe specified by the Department. The Contractor must provide the Department with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 25 Attachment B: Draft Contract Mobile Communications Services If the corrective action plan is unacceptable to the Department, or implementation of the plan fails to remedy the performance deficiencies, the Department will retain ten percent (10%) of the total invoice amount and may suspend or cancel PO(s) or CSA(s) or may suspend work or terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. The retainage will be withheld until the Contractor resolves the performance deficiencies. If the performance deficiencies are resolved, the Contractor may invoice the Department for the retained amount. If the Contractor fails to resolve the performance deficiencies, the retained amount will be forfeited in order to compensate the Department for the performance deficiencies and the Department may suspend or cancel PO(s) or CSA(s) or may terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. 11.3 Timely Performance The Contractor will promptly notify the Department or Customer upon becoming aware of any circumstances that may reasonably be expected to jeopardize the timely and successful completion (or delivery) of any commodity or contractual service. The Contractor will use commercially reasonable efforts to avoid or minimize any delays in performance and will inform the Department or Customer of the steps the Contractor is taking or will take to do so and the projected actual completion (or delivery) time. If the Contractor believes a delay in performance by the Department or Customer has caused or will cause the Contractor to be unable to perform its obligations on time, the Contractor will promptly so notify the Department or Customer and use commercially reasonable efforts to perform its obligations on time notwithstanding the Department or Customer’s delay. 11.4 Force Majeure, Notice of Delay, and No Damages for Delay The Contractor will not be responsible for delay resulting from its failure to perform if neither the fault nor the negligence of the Contractor or its employees or agents contributed to the delay and the delay is due directly to acts of God, wars, acts of public enemies, strikes, fires, floods, or other similar cause wholly beyond the Contractor’s control, or for any of the foregoing that affect subcontractors or suppliers if no alternate source of supply is available to the Contractor. In case of any delay the Contractor believes is excusable, the Contractor will notify the Department or Customer in writing of the delay or potential delay and describe the cause of the delay either (1) within ten (10) days after the cause that creates or will create the delay first arose, if the Contractor could reasonably foresee that a delay could occur as a result, or (2) if delay is not reasonably foreseeable, within five (5) days after the date the Contractor first had reason to believe that a delay could result. The foregoing will constitute the Contractor’s sole remedy or excuse with respect to delay. Providing notice in strict accordance with this paragraph is a condition precedent to such remedy. No claim for damages will be asserted by the Contractor. The Contractor will not be entitled to an increase in the Contract price or payment of any kind from the Department or Customer for direct, indirect, consequential, impact or other costs, expenses or damages, including but not limited to costs of acceleration or inefficiency, arising because of delay, disruption, interference, or hindrance from any cause whatsoever. If performance is suspended or delayed, in whole or in part, due to any of the causes described in this paragraph, after the causes have ceased to exist the Contractor will perform at no increased cost, unless the Department or Customer determines, in its sole discretion, that the delay will significantly impair the value of the Contract to the State of Florida or to Customers, in which case the Department or Customer may (1) accept allocated performance or deliveries from the Contractor, provided that the Contractor grants preferential treatment to Customers with respect to DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 25 Attachment B: Draft Contract Mobile Communications Services commodities or contractual services subjected to allocation, or (2) purchase from other sources (without recourse to and by the Contractor for the related costs and expenses) to replace all or part of the commodity or contractual services that are the subject of the delay, which purchases may be deducted from the Contract quantity, or (3) terminate the Contract in whole or in part. SECTION 12. CONTRACT AUDITS 12.1 Performance or Compliance Audits The Department may conduct, or cause to have conducted, either or both performance and compliance audits of the Contractor and subcontractors as determined by the Department. The Department may conduct an audit and review all the Contractor’s and subcontractor’s data and records that directly relate to the Contract. To the extent necessary to verify the Contractor’s claims for payment under the Contract, the Contractor’s agreements or contracts with subcontractors, partners or agents of the Contractor, pertaining to the Contract, may be inspected by the Department upon fifteen (15) days’ notice, during normal working hours and in accordance with the Contractor’s facility access procedures where facility access is required. Release statements from its subcontractors, partners or agents are not required for the Department or its designee to conduct compliance and performance audits on any of the Contractor’s contracts relating to the Contract. The State of Florida’s Chief Financial Officer and the Office of the Auditor General also have authority to perform audits and inspections. 12.2 Payment Audit Records of costs incurred under terms of the Contract will be maintained in accordance with Subsection 8.3, Document Management and Record Retention. Records of costs incurred will include the Contractor’s general accounting records, together with supporting documents and records of the Contractor and all subcontractors performing work, and all other records of the Contractor and subcontractors considered necessary by the Department, State of Florida’s Chief Financial Officer, or the Office of the Auditor General. SECTION 13. BACKGROUND SCREENING AND SECURITY All Contractor employees, subcontractors and agents performing work under the Contract must comply with all security and other requirements of the Department or the Customer. 13.1 Background Screening In addition to any background screening required by the Contractor as a condition of employment, the Contractor warrants that it will conduct a criminal background screening of, or ensure that such a screening is conducted for, each of its employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person, hereinafter referred to as “Person” or “Persons,” operating under its direction with Access to State Data or who enter either the premises or facilities where State Data is stored or accessible. Contractor is not required to conduct the aforementioned background screening of a Person if that Person does not have Access to State Data and if that Person, whenever on Customer premises or facilities, is escorted by Customer authorized personnel. The Contractor warrants that all Persons will have passed the background screening described herein before they have Access to State Data or begin performing services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 25 Attachment B: Draft Contract Mobile Communications Services under the Contract. The look-back period for such background screenings shall be for a minimum of six (6) years where six (6) years of historical information is available. The minimum background check process will include a check of the following databases through a law enforcement agency or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard: 1. Social Security Number Trace; and 2. Criminal Records (Federal, State, and County criminal felony and misdemeanor, national criminal database for all states which make such information available). The Contractor agrees that each Person will be screened as a condition prior to performing services or having Access to State Data. The Contractor is responsible for any and all costs and expenses in obtaining and maintaining the criminal background screening information for each Person described above. The Contractor will maintain documentation of the screening in the Person’s employment file. The Contractor will abide by all applicable laws, rules, and regulations including, but not limited to, the Fair Credit Reporting Act and/ any equal opportunity laws, rules, regulations, or ordinances. 13.2 Disqualifying Offenses If at any time it is determined that a Person has a criminal misdemeanor or felony record, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last six (6) years from the date of the court’s determination for the crimes listed below, or their equivalent in any jurisdiction, the Contractor is required to immediately remove that Person from any position with Access to State Data or directly performing services under the Contract. The disqualifying offenses are as follows: 1. Computer related crimes 2. Information technology crimes; 3. Fraudulent practices; 4. False pretenses; 5. Fraud; 6. Credit card crimes; 7. Forgery; 8. Counterfeiting; 9. Violations involving checks or drafts; 10. Misuse of medical or personnel records; and 11. Felony theft. If the Contractor finds a Disqualifying Offense for a Person within the last six (6) years from the date of the court’s disposition, it may obtain information regarding the incident and determine whether that Person should continue providing services under the Contract or have Access to State Data. The Contractor will consider the following factors only in making the determination: i) nature and gravity of the offense, ii) the amount of time that lapsed since the offense, iii) the rehabilitation efforts of the Person, and iv) relevancy of the offense to the job duties of the Person. If the Contractor determines that the Person should be allowed Access to State Data, then Contractor shall maintain all criminal background screening information and the rationale for such Access in the Person’s employment file. The Contractor will promptly notify the Department of any determinations DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 25 Attachment B: Draft Contract Mobile Communications Services made pursuant to this subsection. The Department reserves the right to require removal of any Persons from performing work on the Contract for any reason. 13.2.1 Refresh Screening The Contractor will ensure that all background screening will be refreshed every five (5) years from the time initially performed for each Person during the term of the Contract. 13.2.2 Self-Disclosure The Contractor shall ensure that all Persons have a responsibility to self-report within three (3) calendar days to the Contractor any updated court disposition regarding any disqualifying offense, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The Contractor shall immediately reassess whether to disallow that Person Access to any State of Florida premises or from directly performing services under the Contract. Additionally, the Contractor shall require that the Person complete an annual certification that they have not received any additional criminal misdemeanor or felony record regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) for the Disqualifying Offenses and shall maintain that certification in the employment file. In addition, the Contractor shall ensure that all Persons have a responsibility to self-report to the Contractor within three (3) calendar days, any arrest for any Disqualifying Offense. The Contractor shall notify the Department’s Contract Manager within twenty-four (24) hours of all details concerning any reported arrest. 13.3 Department’s Ability to Audit Screening Compliance and Inspect Locations The Department reserves the right to audit the Contractor’s background screening process upon two (2) days prior written notice to the Contractor during the term of the Contract. The Department will have the right to inspect the Contractor’s working area, computer systems, and/or location upon two (2) Business Days prior written notice to the Contractor to ensure that Access to State Data is secure and in compliance with the Contract and all applicable state and federal rules and regulations. SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY 14.1 Public Statements The Contractor shall not, without first notifying the Department’s Contract Manager and securing the Department’s prior written consent, make public statements or publicly disseminate any information which concern the Contract or its subject matter, including, but not limited to: 1. disclose or permit disclosure of any data or information obtained or furnished in accordance with the Contract, 2. use any statement attributable to the Department or its employees, 3. mentioning the Contract in a press release or other promotional material, or 4. otherwise linking Contractor’s name and either a description of the Contract or the name of the State, the Department or any Customer in any material published, either in print or electronically, to any entity that is not a party to Contract, except potential or actual authorized distributors, dealers, resellers, or service representative. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 25 Attachment B: Draft Contract Mobile Communications Services Public statements include press releases, publicity releases, promotions, marketing materials, corporate communications, or other similar communications. If provided, the Department’s written consent shall not be construed to supersede or waive the Contract requirements imposed on the Contractor to maintain confidential information. The Contractor will not use the State of Florida seal, name, or logo of the Department or State of Florida, or Contractor’s relationship to the Department for any purpose without the prior written consent of the Department. The Contractor may refer to the Contract as an experience citation with other customers without prior approval. The Contractor shall have the following obligations with respect to the marketing of this Contract to any Customers: 1. To use its commercially reasonable best efforts to further the promotion, advertising, and marketing of services available under this Contract; and 2. To promote the utilization of this Contract to Other Eligible Users in favor of any other cooperative purchasing contract for similar services. 14.2 Confidential Information The Contractor must maintain confidentiality of all confidential data, files, and records related to the services and commodities provided pursuant to the Contract and must comply with all state and federal laws, including, but not limited to Chapter 119, F.S., and sections 381.004, 384.29, 392.65, and 456.057, F.S. The Contractor’s confidentiality procedures must be consistent with the most recent version of the Department security policies, protocols, and procedures. The Contractor must also comply with any applicable professional standards with respect to confidentiality of information. SECTION 15. LICENSING All services shall include all required licenses for Customers to utilize the services at no additional cost to the Customer. All third-party license costs for Contractor-provided hardware and software shall be the responsibility of the Contractor. The Contract will take precedence over any and all End User License Agreement conflicting terms. Any provisions in an End User License Agreement that require the Department to indemnify the Contractor are inapplicable. Additional terms affixed to products or services prior to delivery (e.g., attachment or inclusion of standard preprinted forms, product literature, serviceagreements, end user agreements, “clickwrap” agreements, “shrink wrap”, “browserwrap”,or terms accompanying or affixed to a product or service, whether written or electronic) incorporated onto the Contractor’s or subcontractor’s order or fiscal forms or other documents forwarded by the Contractor for payment will not be binding on the Department or Customer unless negotiated and agreed to in writing as specified in this section. A Customer may agree to additional terms and conditions specific to the Customer’s order that are jointly negotiated and explicitly agreed upon by the Customer. A Customer's acceptance of a product or service or processing of documentation on forms furnished by the Contractor for approval or payment shall not constitute an acceptance of the Contractor’s or subcontractor’s proposed modification to terms and conditions or an agreement to modify or DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 25 Attachment B: Draft Contract Mobile Communications Services add additional terms to this Contract. Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. SECTION 16. PERFORMANCE BOND Within thirty (30) days of Contract execution, Contractor will deliver to the Department’s Contract Manager a performance bond in the amount of $500,000 (five hundred thousand). This shall also apply to any renewal years. The bond shall name the Department as the beneficiary and will be used to guarantee satisfactory performance by the Contractor throughout the term of the Contract. 1. The performance bond shall be maintained throughout the term of the Contract. The performance bond must be issued by an acceptable surety company, as determined by the Department, and which surety must be licensed to do business in the State of Florida. The insurer or bonding company shall pay losses suffered by the State of Florida directly to the Department. 2. The Contractor and insurer or bonding company shall provide the Department prior written notice or immediate notice upon knowledge of any attempt to cancel or to make any other material change in the status, coverage, or scope of the performance bond, or of the Contractor’s failure to pay bond premiums. 3. The Department shall not be responsible for any premiums or assessments on or in relation to the performance bond. 4. The performance bond is to protect the Department and the State against any loss sustained through failure of the Contractor’s performance in accordance with the Contract. No payments shall be made to the Contractor until the performance bond is in place and approved by the Department in writing. 5. Within thirty (30) days of Contract execution, and by Contract execution anniversary each year following, the Contractor shall provide the Department with a surety bond continuation certificate or other acceptable verification that the performance bond is valid and has been renewed for an additional year. 6. The performance bond provided under this section shall be used solely to the extent necessary to satisfy the damage claims made by the State of Florida pursuant to the terms of the Contract. In no event shall the performance bond be construed as a penalty bond. 7. No sooner than two (2) years after Contract execution, if it is in the best interest of the State of Florida, as determined by the Department, the Contractor’s performance bond may be reduced for the remainder of the term. This reduction shall require an amendment to the Contract with the agreement of both parties. SECTION 17. CUSTOMER OF RECORD The Department is considered the Customer of Record for all services for the purposes of the Federal Communications Commission and Customer Proprietary Network Information. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 25 Attachment B: Draft Contract Mobile Communications Services SECTION 18. SPECIFIC APPROPRIATION The following is the specific State fund from which the State will make payment under the first year of the Contract: General Appropriations Act (Florida Law) 2909 SPECIAL CATEGORIES CENTREX AND SUNCOM PAYMENTS FROM COMMUNICATIONS WORKING CAPITAL TRUST FUND SECTION 19. MISCELLANEOUS 19.1 Warranty of Contractor’s Ability to Perform The Contractor warrants that, to the best of its knowledge, there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Contractor’s ability to satisfy its Contract obligations. The Contractor warrants that neither it nor any affiliate is currently on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, or on any similar list maintained by any other state or the federal government. The Contractor shall notify the Department of any regulatory or legal actions filed by any federal, state, or local government entity and any other litigation that could impact the Contractor’s ability to perform under this Contract within thirty (30) days of the action being filed. The Contractor must notify the Department of any legal actions filed against it for a breach of a contract of similar size and scope to this Contract within thirty (30) days of the action being filed. Failure to notify the Department of a legal action within thirty (30) days of the action will be grounds for termination for cause of the Contract. The Contractor shall immediately notify the Department in writing if its ability to perform is compromised in any manner during the term of the Contract. 19.2 Subcontractors, Affiliates, Partners, Teammates, Third-Party Vendors The Contractor is fully responsible for satisfactory completion of all subcontracted work, including work by affiliates, partners, teammates, and all other third-party vendors, in accordance with the terms and conditions of the Contract. 19.3 Assignment The Contractor will not sell, assign, or transfer any of its rights, duties or obligations under the Contract without the prior written consent of the Department. However, the Contractor may waive its right to receive payment and assign the same upon notice to the Department. In the event of any assignment, the Contractor remains responsible for performance of the Contract, unless such responsibility is expressly waived by the Department. The Department may assign the Contract with prior written notice to the Contractor. 19.4 Independent Contractor The Contractor is an independent contractor. The Contractor and its employees, agents, representatives, and subcontractors, affiliates, partners, teammates, and all other third-party vendors are not employees or agents of the Department and are not entitled to the benefits of State of Florida employees. The Department will not be bound by any acts or DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 25 Attachment B: Draft Contract Mobile Communications Services conduct of the Contractor or its employees, agents, representatives, or subcontractors, affiliates, partners, teammates, and all other third-party vendors. 19.5 Risk of Loss Matters of inspection and approval are addressed in section 215.422, F.S. Until acceptance, risk of loss or damage will remain with the Contractor. The Contractor will be responsible for filing, processing, and collecting all damage claims. To assist the Contractor with damage claims, the Customer will: record any evidence of visible damage on all copies of the delivering carrier’s Bill of Lading; report damages to the carrier and the Contractor; and provide the Contractor with a copy of the carrier’s Bill of Lading and damage inspection report. When a Customer or the Department rejects a commodity, Contractor will remove the commodity from the premises within ten (10) days after notification of rejection, and the risk of loss will remain with the Contractor. Commodities not removed by the Contractor within ten (10) days will be deemed abandoned by the Contractor and the Customer or the Department will have the right to dispose of it as its own property. Contractor will reimburse the Customer or the Department for costs and expenses incurred in storing or effecting removal or disposition of rejected commodities. 19.6 Safety Standards Performance of the Contract for all commodities or contractual services must comply with requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements. 19.7 Ombudsman A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this office are found in section 215.422, F.S., which include disseminating information relative to prompt payment and assisting contractors in receiving their payments in a timely manner from a Customer. The Vendor Ombudsman may be contacted at (850) 413-5516. 19.8 Time is of the Essence Time is of the essence regarding each and every obligation of the Contractor. Each obligation is deemed material, and a breach of any such obligation (including a breach resulting from untimely performance) is a material breach. 19.9 Waiver The delay or failure by the Department or Customer to exercise or enforce any rights under the Contract will not constitute waiver of such rights. 19.10 Modification and Severability With the exception of the process described in Section 5.2, Change Requests, this Contract may only be modified by a written agreement signed by the Department and the Contractor. Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Attachment C Service Level Agreements (SLAs) ITN No.: DMS-19/20-006 Page 1 of 9 Attachment C: Service Level Agreements Service Category SLA Number Deliverable Title Performance Metric Financial Consequence All calendar days, unless otherwise stated Additional SLA Clock Information Contractor Staffing SLA-A1 Staffing Positions a) Key staff positions will be filled within thirty (30) days from Contract execution, in accordance with SOW subsection 2.1 b) Key staff positions will be filled within ninety (90) days of vacancy or within the timeframe established by the Department after a waiver of the ninety (90) day requirement, in accordance with SOW subsection 2.1 c) DMS must receive a notification of a vacancy of a key staff position within fourteen (14) days of the vacancy, in accordance with SOW subsection 2.1 a) $250 per day, per vacancy b) $250 per day, per vacancy c) $250 per day, per incident a) Should DMS invoke the right to review and approve candidates for key staff positions, the SLA clock will be suspended during the DMS review. b) Should DMS invoke the right to review and approve candidates for key staff positions, the SLA clock will be suspended during the DMS review. c) N/A SLA-A2 Final Staffing Organizational Chart The final Staffing Organizational Chart shall be submitted to the Department no later than thirty (30) days from Contract execution, in accordance with SOW subsection 2.1 $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 9 Attachment C: Service Level Agreements Services and Devices for Mobile Communication Services SLA-B1 Network-to-Network Interconnection Failover Failover successfully accomplished within 500 seconds, in accordance with SOW subsection 3.6 $5,000 per connectivity issue incidence $5,000 per quarter hour if the failover is not successful and results in downtime of longer than 500 seconds The SLA is measured by the Contractor’s equipment or system logs. The SLA clock starts when the logs indicate the loss of interconnectivity. The SLA clock stops when the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover. SLA-B2 Network-to-Network Interconnection Performance Upgrade with MyFloridaNet Required capacity upgrade must be completed within sixty (60) days, in accordance with SOW subsection 3.6 $3,000 per day The SLA clock starts when an upgrade is needed as shown and documented in the Contractor’s monitoring tools. The SLA clock is on hold during DMS verification of the upgrade. The SLA clock stops when the required capacity upgrade has been accepted by DMS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 9 Attachment C: Service Level Agreements SLA-B3 SLA Compliance Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.18.5 $1,000 per day SLA-B4 Escalation Activity Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.19.1 $1,000 per day SLA-B5 Zero Usage Report The report will be provided quarterly and provided two (2) Business Days before the January, April, July, and October monthly operational meeting, in accordance with SOW subsection 3.19.2 $1,000 per day SLA-B6 Escalation Procedure Development and Updates Developed within thirty (30) days of Contract execution, in accordance with SOW subsection 3.19.3 and section 4. Updated within three (3) Business Days of email notification from DMS. $1,000 per day until developed or until updated SLA-B7 Notification, Planned Maintenance Notification received two (2) Business Days prior to any planned maintenance, in accordance with SOW subsection 3.20.4 and section 4 $2,500 per failure to notify The SLA is measured by the Contractor’s logs and emails. The SLA applies automatically two (2) Business Days prior to any planned maintenance for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 9 Attachment C: Service Level Agreements SLA-B8 Notification, Emergency Maintenance Notification received at least thirty (30) minutes prior to the emergency maintenance, in accordance with SOW subsection 3.19.4 and section 4 $2,500 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies thirty (30) minutes prior to any emergency maintenance for which notice is not provided. SLA-B9 Notification, Unplanned Maintenance Notification received within two (2) hours of the unplanned maintenance, in accordance with SOW subsection 3.19.4 and section 4 $2,500 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies two (2) hours after any unplanned maintenance for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 9 Attachment C: Service Level Agreements SLA-B10 Migration of Existing Customers Customer migration will be completed within one-hundred and twenty (120) days of completion of the Services Infrastructure Checklist, in accordance with SOW subsection 3.23 $3.00 per day, and per wireless data/voice device, until completed The SLA clock stops for incumbent Contractors when all End-users are identified as either migrated or no longer receiving services from the Contractor. The SLA clock stops for non-incumbent Contractors when all End-users identified as purchasing services from the non-incumbent Contractor are migrated. Contractor Meetings with DMS SLA-C1 Project Management Monthly Review Meeting A Project Management Monthly Review Meeting must be conducted within fifteen (15) days of acceptance of the Project Charter and monthly thereafter, in accordance with SOW subsection 3.25.3. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. SLA-C2 Project Implementation Phase - Project Kickoff Meeting A Project Kickoff Meeting must be conducted within fifteen (15) days of acceptance of the Project Charter, in accordance with SOW subsection 3.25.4. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. Project Management SLA-D1 Project Charter A Project Charter is due within four (4) weeks of Contract execution, in accordance with SOW subsection 3.26.1.1 $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 9 Attachment C: Service Level Agreements SLA-D2 Project Management Plan A Project Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.2 $1,000 per day SLA-D3 Readiness Plan A Readiness Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.3 $1000 per day SLA-D4 Communications Management Plan A Communications Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.4 $1000 per day SLA-D5 Risk Management Plan A Risk Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.5 $1000 per day SLA-D6 Requirements Management Plan A Requirements Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.6 $1000 per day SLA-D7 Disaster Recovery Plan A Disaster Recovery Plan is due within three (3) months of Contract execution, in accordance with SOW subsection 3.26.1.7 $1,000 per day SLA-D8 Project Management Implementation Phase Schedule After acceptance of the Project Charter, a Project Management Implementation Phase Schedule is due every two (2) weeks by noon ET on Fridays, in accordance with SOW subsection 3.26.2.1 $250 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 9 Attachment C: Service Level Agreements SLA-D9 Project Management Tracking Logs Project Management Tracking Logs must be submitted within two (2) weeks after the Project Kickoff Meeting and every two (2) weeks thereafter, in accordance with SOW subsection 3.26.2.2 $250 per day SLA-D10 Project Status Reports Project Status Reports must be submitted within two (2) weeks after the Project Kickoff Meeting and every two (2) weeks thereafter, in accordance with SOW subsection 3.26.2.3 $250 per day SLA-D11 Guides Guides must be provided within three (3) months of Contract execution and within one (1) week, or as otherwise specified by DMS, upon requested updates, in accordance with SOW subsection 3.26.3 $250 per day SLA-D12 Project Closure Documentation Project Closure Documentation must be provided within one (1) month from the close of the Project Implementation Phase, in accordance with SOW subsection 3.26.4 $250 per day SLA-D13 Implementation Plan A Project Implementation Plan must be provided within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.5.1 $1,000 per day SLA-D14 Incumbent Contractor Weekly Migration Report An Incumbent Contractor Weekly Migration Report is due each week during implementation, in accordance with SOW subsection 3.26.5.1.b $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 9 Attachment C: Service Level Agreements SLA-D15 Non-incumbent Contractor Weekly Migration Report A Non-Incumbent Contractor Weekly Migration Report is due each week during implementation, in accordance with SOW subsection 3.26.5.1.c $1,000 per day SLA-D16 Individual Customer Specific Migration Plans Individual Customer-Specific Migration Plans must be provided within four (4) weeks of written notification of the requirement, in accordance with SOW subsection 3.26.5.2 $500 per day SLA-D17 Services Infrastructure Checklist The Services Infrastructure Checklist must have all items completed and be accepted by the Department within the timeline agreed to in writing in the Implementation and Migration Plan, in accordance with SOW subsection 3.27 $10,000 per day Public Safety SLA-E1 Public Safety Service Plans and Devices Report The Public Safety Service Plans and Devices Report will be provided monthly, two (2) Business Days before the Monthly Operational Meeting, in accordance with SOW section 4.7 $1,000 per day Business Operations SLA-F1 Invoicing Complete and accurate invoices must be submitted no later than the 10th day of the month for services in arrears, in accordance with SOW subsection 5.10 $1,000 per day The SLA clock stops when the timestamp for when the complete and accurate electronic billing file is submitted to the Department. SLA-F2 Application of Billing Credits Apply each credit in the first available billing cycle after the credit has been determined, in accordance with SOW subsection 5.10 $1,000 per day The SLA clock stops based upon the timestamp for when the complete and accurate electronic billing file is submitted to the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 9 Attachment C: Service Level Agreements Direct Ordering and Billing SLA-G1 Cost Recovery Payment to DMS An electronic Cost Recovery Payment will be provided within forty-five (45) days after the end of the calendar quarter to cover the fees collected for the previous quarter, in accordance with SOW subsection 6.2 $1,000 per day The SLA clock stops the date the check is deposited into the DMS account. SLA-G2 Direct-Billed Accounts Monthly Report A Direct-Billed Accounts Monthly Report will be provided no later than the 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.4 $1,000 per day SLA-G3 Direct-Billed Accounts Quarterly Report A Direct-Billed Accounts Quarterly Report will be provided no later than the 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.5 $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Mobile Communications Services Business Case DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 2 Table of Contents 1 Executive Summary ..............................................................................................................................5 1.1 Purpose...........................................................................................................................................5 1.2 Detailed Description of Services........................................................................................................5 1.3 Current Service Performance ............................................................................................................6 1.4 Goals for Proposed Outsourcing .......................................................................................................6 1.5 Outsourcing Authority......................................................................................................................6 1.6 Descriptions of Available Options......................................................................................................7 1.7 Recommendation Methodology .......................................................................................................7 2 Background ...........................................................................................................................................8 3 Revenue, Technology, and Business Model Analysis & Recommendation........................................9 3.1 Description of Current Contract Revenue ..........................................................................................9 3.2 Mobile Communications Service Technology - Networks .................................................................. 13 3.3 Mobile Communications Service Technology - Equipment ................................................................ 14 3.4 Mobile Network Operator versus Mobile Virtual Network Operator ................................................. 14 3.5 Leverage Existing State Infrastructure ............................................................................................. 15 3.6 Interoperability.............................................................................................................................. 15 3.7 Security ......................................................................................................................................... 15 3.8 Operational Support ...................................................................................................................... 16 3.9 Public Safety .................................................................................................................................. 17 3.10 Compliance ................................................................................................................................... 17 3.11 Recommended Communication Services Technology ....................................................................... 17 4 Market Conditions and Trends ........................................................................................................... 18 4.1 Introduction .................................................................................................................................. 18 4.2 Market Conditions and Trends - Networks....................................................................................... 18 4.3 Market Conditions and Trends - Equipment..................................................................................... 19 4.4 Market Conditions Recommendations ............................................................................................ 19 5 Options & Cost Benefit Analysis......................................................................................................... 19 5.1 Business Models for Mobile Communication Services ...................................................................... 20 5.1.1 Insourcing Mobile Network Operator....................................................................................... 20 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 3 5.1.2 Insourcing Mobile Network Operator as MVNO........................................................................ 21 5.1.3 Combination Insourcing/Outsourcing ...................................................................................... 22 5.2 Evaluation of the Options for Mobile Telecommunication Services ................................................... 22 5.2.1 Descriptions of Available Options for Insource and Outsource................................................... 22 5.2.2 Description of Options for a Mobile Network Operator ............................................................. 23 5.2.3 Description of Options for Forms of Procurement..................................................................... 23 5.2.4 Assumptions for Options ......................................................................................................... 24 5.3 Analysis of Advantages and Disadvantages ...................................................................................... 24 5.3.1 Option 1 - Insourcing (MNO, MVNO)........................................................................................ 24 5.3.2 Option 2 – Second Brand-MNVO (Air Card Services only) and Branded Reseller-MNVO............... 24 5.3.3 Option 3 – Branded Reseller-MVNO......................................................................................... 25 5.4 Potential Performance Improvements/Service Features................................................................... 25 5.5 Cost Benefit Analysis for Each Option.............................................................................................. 26 5.5.1 Financial Model Base Case ...................................................................................................... 27 5.5.2 Option 1 – Insource ................................................................................................................ 27 5.5.3 Option 2 – Insource/Outsource (Second Brand/Hybrid Light MVNO).......................................... 27 5.5.4 Option 3 – Insource/Outsource (Distribution Channel Only) ...................................................... 31 5.5.5 Implementation Timeline for Option 2 & 3 ............................................................................... 34 6 Recommended Option & Detailed Discussion ................................................................................... 35 6.1 Summary of the Three Options Considered in This Business Case ..................................................... 36 6.2 Option 1 – Insource ........................................................................................................................ 36 6.3 Option 2 – Combination Insourcing and Outsourcing (Current MCS Model) ....................................... 36 6.4 Option 3 – Combination Insourcing and Outsourcing (Distribution Channel Only)............................... 37 6.5 Recommendation .......................................................................................................................... 37 7 Business Case Recommendations Summary .................................................................................... 37 8 State Business Process & Policies..................................................................................................... 38 9 Performance Metrics Review ............................................................................................................. 38 10 Projected Timeframe .......................................................................................................................... 39 11 Public Records Compliance ............................................................................................................... 40 12 Contingency Plan................................................................................................................................ 40 13 Transition Plan .................................................................................................................................... 41 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 4 14 American With Disabilities Act Of 1990, As Amended....................................................................... 41 15 Contract Provisions............................................................................................................................. 42 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 5 1 Executive Summary 1.1 Purpose The Department of Management Services (Department) has gathered information needed for the Department and key stakeholders to make an informed decision related to the Department’s options for the procurement of the next generation of mobile communication services (MCS). The goal of the information gathering was to develop a business case providing a recommendation for the best and most appropriate business model and procurement options that provide long-term value to the state. Inspired Technologies, Inc. was contracted to assist the Department’s development of this business case in accordance with Section 287.0571, Florida Statutes (F.S.). The statute requires a business case to evaluate feasibility, cost-effectiveness, and efficiency before the state agency proceeds with any outsourcing of services. This business case focuses specifically on three key elements of MCS: (1) current technology options for mobile communication services in parallel with the State needs; (2) data analysis on industry business models which are optimal for next generation MCS; and (3) best practice recommendations for implementation of such technology and the appropriate business model. The current MCS contracts are with multiple service providers to provide wireless voice and data services and equipment, including data cards, tablets, telemetry devices, feature phones, smartphones, and Push to Talk (PTT) phones. In summary, this document provides substantive information that can be utilized to make informed decisions about the future business model and procurement options of MCS. 1.2 Detailed Description of Services Section 287.0571 (4)(a), F.S. - A detailed description of the service or activity for which the outsourcing is proposed. The objective of MCS is to provide SUNCOM customers the ability to purchase wireless voice and data services and equipment, including options for Public Safety Customers. SUNCOM customers are a combination of State of Florida agencies, and Other Eligible Users (OEUs), as defined in Chapter 282, F.S. SUNCOM customers are currently able to purchase from multiple service pricing plans which include voice per minute rates for in-state and out-of-state calls, fixed rate plans, unlimited call packages, data-only plans, voice-only plans, voice and data bundled plans, pooling and non-pooling plans, and group mobile-to-mobile rate plans. SUNCOM customers are able to purchase equipment which includes select free standard cell phones, data-cards, hotspot devices, and PTT phones with associated monthly service plans. Additionally, there are options for discounted phones, smartphones, and data-only devices when required. SUNCOM customers are able to purchase accessories including hands-free kits, belt clips and holsters, cases, face plates, batteries, chargers, vehicle power adapters, and car kits. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 6 1.3 Current Service Performance Section 287.0571 (4)(b), F.S. A description and analysis of the state agency’s current performance, based on existing performance metrics if the state agency is currently performing the service or activity. In January 2012, the Department entered into contracts, through a competitive procurement, with AT&T Mobility, Sprint, and Verizon Wireless to establish MCS. The total spending under these contracts is approximately $82 million annually. Verizon Wireless accounts for $70 million, AT&T Mobility accounts for approximately $7 million, and Sprint accounts for approximately $5 million. Having contracts with three services providers enables a SUNCOM customer to choose the service provider which offers the customer the best options. Wireless service geographic coverage varies by service provider, for example, and letting the customer decide which coverage is most beneficial is a great advantage of the multi-contract procurement model. Also, the service providers are incentivized to continue improving their service offerings and adjust pricing to attract and keep customers. 1.4 Goals for Proposed Outsourcing Section 287.0571 (4)(c), F.S. The goals desired to be achieved through the proposed outsourcing and the rationale for such goals. The Department’s goals to be achieved in future contracts are: • Determine the best long-term value to the State; • Maintain cost structures with improved service integration; • Ensure adaptability for future technology, customer needs, and evolving industry standards; and • Provide the highest levels of customer service. The current MCS portfolio is utilized throughout the state. As a result, agencies have built processes and dependencies that rely on the portfolio offering that is in service today. Agencies use of these services vary widely depending on the specific mobile communications needs of each specific agency. This requires the MCS vendors to offer a broad array of products and services. 1.5 Outsourcing Authority Section 287.0571 (4)(d), F.S.- A citation to the existing or proposed legal authority for outsourcing the service or activity. Pursuant to Section 282.703, F.S., the Department is to design, engineer, implement, manage, and operate through state ownership, commercial leasing, contracted services, or some combination thereof, the facilities, equipment, and contracts providing SUNCOM Network services, and is to develop a system of equitable billings and charges for telecommunications services. The Department’s Division of State Technology (DST) is tasked with this mission of providing superior telecommunications services more cost effectively to state and local governments, educational institutions, libraries, and non-profit organizations by achieving economies of scale with enterprise planning and procurement. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 7 1.6 Descriptions of Available Options Section 287.0571 (4)(e), F.S. - A description of available options for achieving the goals. If State employees are currently performing the service or activity, at least one option involving maintaining state provision of the service or activity shall be included. This business case examines options specifically for the scope of continued support, features, and offerings following the expiration of the current MCS contracts in January 2022. The options evaluated are insourcing, performing an outsourced competitive solicitation, and combinations of both outsource and insource. The options are: Insource - Is an organization’s performing a service internally. Insourcing is a business decision that is often made to maintain control of critical functions or competencies that are essential to the organization’s mission. Outsource - Is the contracting out of a service to a third party. Outsourcing can be a way to take advantage of third-party experience and efficiency. Combinations of Insource and Outsource - Services provided by a combination of existing state employee full-time equivalent (FTE) positions, with vendors providing elements of operations that fall outside of the administrative, physical, or technical capabilities of the Department. This business case examines a competitive procurement option, an Invitation to Negotiate. In Florida, competitive procurement is governed by Section 287.057, F.S., and Rule 60A-1, Florida Administrative Code. The three types of competitive procurement are: Invitation to Bid (ITB) – Used when a state agency provides all technical specifications and awards on lowest price. Request for Proposal (RFP) – Used when a state agency has determined it is not practicable to use an ITB. The state agency provides all technical specifications, and responses are evaluated on the vendor’s proposed services and price. Invitation to Negotiate (ITN) – Used when a state agency determines that negotiations with one or more vendors may be necessary to enable the state agency to receive the best value. The best value is based on factors such as price, quality, design and workmanship. This option works best when highly technical or complex services are being acquired. The price structure for services is often negotiated. The current MCS contracts were solicited as an ITN. 1.7 Recommendation Methodology The Department has multiple contracts for MCS that are nearing expiration. This business case examines options and business models for the evolution of MCS, and the advantages and risks of each. The business case takes into consideration the statutory requirements and evaluates whether to insource these services, outsource these services, or to provide these services using a combination of existing Department resources and outsourcing. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 8 Throughout the document, there are numerous recommendations and discussion points for consideration. The business case recommendations can be found in Section 7 Business Case Recommendations Summary. 2 Background Mobile Communication Services Contracts and Portfolio of Products & Services (Prior to 2011): Multiple contracts were made available to SUNCOM customers, separately offering wireless data and voice services: 1. Department of Management Services, State Purchasing, State Term Contract o Wireless Voice Services Contract with Verizon Wireless for cell phones voice only services. 2. Western State Contracting Alliance, Alternate Source Contract o Wireless Voice Services –Contract with AT&T and Sprint/Nextel for cell phones voice only services. 3. Department of Management Services, Division of State Technology, Enterprise Contract o Wireless Data Services– Contracts with AT&T Mobility, Sprint and Verizon Wireless for wireless data services (air cards) Mobile Communication Services Contracts and Portfolio of Products & Services (2012 - Present): Multiple contracts are made available through the Department’s SUNCOM offerings. The current MCS service providers are AT&T, Sprint, and Verizon. Each of these contracts provide for the purchase of wireless voice and data equipment, services, and accessories. Public safety options, discussed further in Section 3.9 below, are available to DMS Customers. MCS services are interoperable with other SUNCOM services, including network integration with MyFloridaNet. State agencies have the option to route MCS traffic through their security perimeter to perform additional screening and filtering. The contracts contain stringent Service Level Agreements (SLAs) to manage vendor’s service performance and to perform Key Performance Indicators measurements. These contracts provide for the purchase of wireless voice and data equipment, services for data- cards, tablets, telemetry devices, feature phones, Smartphones, BlackBerrys, PTT phones and services, and accessories. Service pricing plans include voice per minute rates for in-state and out-of- state calls, as well as several fixed rate plans, unlimited call packages, data-only plans, voice-only plans, voice and data bundled plans, pooling and non-pooling plans, and group mobile to mobile rate plans. These contracts have been renewed to January 2022. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 9 3 Revenue, Technology, and Business Model Analysis & Recommendation 3.1 Description of Current Contract Revenue The financial analysis below is based on total customer revenue. Top 20 Customers in Total Revenue: CUSTOMER NAME Category 2014/2015 2015/2016 2016/2017 2017/2018 Total FLORIDA DEPARTMENT OF MANAGEMENT SERVICES State $ 1,518,850 $ 3,123,577 $ 3,461,764 $ 1,314,405 $ 9,418,596 CITY OF TAMPA OEU $ 592,943 $ 1,311,382 $ 1,456,873 $ 751,973 $ 4,113,171 FLORIDA DEPARTMENT OF HEALTH State $ 484,778 $ 1,026,486 $ 1,395,200 $ 788,039 $ 3,694,504 SCHOOL BOARD OF MIAMI DADE OEU $ 28,143 $ 1,039,563 $ 1,242,495 $ 717,295 $ 3,027,495 JACKSONVILLE SHERIFF’S OFFICE OEU $ 264,191 $ 917,121 $ 994,134 $ 498,354 $ 2,673,800 BROWARD SHERIFF'S OFFICE OEU $ 493,039 $ 881,232 $ 874,764 $ 398,797 $ 2,647,831 ORANGE COUNTY SHERIFF'S OFFICE OEU $ 486,972 $ 854,222 $ 841,278 $ 453,132 $ 2,635,604 PALM BEACH COUNTY SHERIFF’S OFFICE OEU $ 367,897 $ 656,829 $ 815,645 $ 326,481 $ 2,166,852 HILLSBOROUGH COUNTY DATA OEU $ 285,547 $ 653,503 $ 758,020 $ 369,678 $ 2,066,748 CITY OF JACKSONVILLE OEU $ 269,985 $ 584,671 $ 507,660 $ 665,932 $ 2,028,248 CITY OF TALLAHASSEE OEU $ 321,878 $ 660,553 $ 683,448 $ 346,118 $ 2,011,997 DEPARTMENT OF CORRECTIONS - OFFICE OF INFORMATION TECHNOLOGY State $ 1,954 $ 6,527 $ 811,902 $ 999,442 $ 1,819,824 DEPARTMENT OF CHILDREN AND FAMILIES - ORLANDO State $ 394,943 $ 491,350 $ 584,548 $ 344,904 $ 1,815,744 PINELLAS COUNTY SHERIFF’S OFFICE OEU $ 285,553 $ 569,949 $ 556,825 $ 325,349 $ 1,737,677 NORTH BROWARD HOSPITAL DISTRICT OEU $ 223,998 $ 452,970 $ 519,231 $ 402,864 $ 1,599,063 CITY OF MIAMI BEACH DATA OEU $ 170,922 $ 517,493 $ 559,048 $ 340,283 $ 1,587,746 CITY OF ORLANDO EMERGENCY OPERATIONS CENTER OEU $ 213,344 $ 475,293 $ 521,522 $ 222,511 $ 1,432,670 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 10 JACKSONVILLE ELECTRIC AUTHORITY, CITY OF JACKSONVILLE OEU $ 235,600 $ 444,121 $ 477,780 $ 249,551 $ 1,407,052 DEPARTMENT OF CHILDREN AND FAMILIES - NORTHEAST ZONE State $ 193,662 $ 395,866 $ 645,868 $ 154,524 $ 1,389,921 POLK COUNTY SHERIFF'S OFFICE DATA OEU $ 219,271 $ 490,398 $ 448,582 $ 188,246 $ 1,346,497 GRAND TOTAL $ 7,053,470 $ 15,553,106 $ 18,156,587 $ 9,857,877 $ 50,621,040 Figure 1 – Top 20 Customers in Total Revenue Top 20 State Customers in Total Revenue: CUSTOMER NAME Category 2014/2015 2015/2016 2016/2017 2017/2018 Total FLORIDA DEPARTMENT OF MANAGEMENT SERVICES State $ 1,518,850 $ 3,123,577 $ 3,461,764 $ 1,314,405 $ 9,418,596 DEPARTMENT OF HEALTH State $ 484,778 $ 1,026,486 $ 1,395,200 $ 788,039 $ 3,694,504 DEPARTMENT OF CORRECTIONS - OFFICE OF INFORMATION TECHNOLOGY - TALLAHASSEE State $ 1,954 $ 6,527 $ 811,902 $ 999,442 $ 1,819,824 DEPARTMENT OF CHILDREN AND FAMILIES - ORLANDO State $ 394,943 $ 491,350 $ 584,548 $ 344,904 $ 1,815,744 DEPARTMENT OF CHILDREN AND FAMILIES - NORTHEAST ZONE State $ 193,662 $ 395,866 $ 645,868 $ 154,524 $ 1,389,921 FLORIDA DEPARTMENT OF LAW ENFORCEMENT State $ 187,137 $ 393,032 $ 429,967 $ 222,934 $ 1,233,070 DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATIONS State $ 164,328 $ 383,284 $ 423,833 $ 258,025 $ 1,229,470 FLORIDA FISH AND WILDLIFE COMMISSION State $ 153,456 $ 315,160 $ 312,445 $ 185,128 $ 966,189 DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES State $ 126,728 $ 309,969 $ 348,319 $ 158,630 $ 943,645 DEPARTMENT OF CHILDREN AND FAMILIES State $ 111,498 $ 282,740 $ 388,855 $ 116,905 $ 899,998 DEPARTMENT OF FINANCIAL SERVICES - DIVISION OF REHABILITATION AND LIQUIDATED DAMAGES State $ 106,317 $ 228,075 $ 251,080 $ 116,070 $ 701,542 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 11 FLORIDA DEPARTMENT OF CORRECTIONS - DISTRICT 4 State $ 24,085 $ 154,936 $ 512,859 $ 691,880 FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES State $ 81,873 $ 208,520 $ 226,449 $ 125,385 $ 642,227 DEPARTMENT OF CHILDREN AND FAMILIES - SUNCOAST REGION State $ 2 $ 147,862 $ 323,048 $ 154,924 $ 625,835 DEPARTMENT OF CHILDREN AND FAMILIES - OFFICE OF FINANCIAL SUPPORT State $ 65,799 $ 152,824 $ 195,937 $ 106,878 $ 521,438 DEPARTMENT OF LEGAL AFFAIRS State $ 62,409 $ 166,672 $ 168,173 $ 93,625 $ 490,880 FLORIDA DEPARTMENT OF CORRECTIONS - REGION 3 State $ 77,026 $ 184,647 $ 208,562 $ 470,236 DEPARTMENT OF CHILDREN AND FAMILIES -CHILDREN'S NETWORK SOUTHWEST State $ 72,916 $ 128,726 $ 163,996 $ 76,643 $ 442,280 FLORIDA DEPARTMENT OF CORRECTIONS - REGION 2 State $ 70,195 $ 203,343 $ 160,558 $ 434,096 DEPARTMENT OF CHILDREN AND FAMILIES - NORTHWEST REGION State $ 60,386 $ 139,973 $ 159,447 $ 73,741 $ 433,547 GRAND TOTAL $ 3,958,342 $ 8,443,569 $ 11,172,809 $ 5,290,202 $ 28,864,922 Figure 2 – Top 20 State Customers in Total Revenue Top 20 Other Eligible Users (OEUs) in Total Revenue: CUSTOMER NAME Category 2014/2015 2015/2016 2016/2017 2017/2018 Total CITY OF TAMPA OEU $ 592,943 $ 1,311,382 $ 1,456,873 $ 751,973 $ 4,113,171 MIAMI COUNTY PUBLIC SCHOOLS OEU $ 28,143 $ 1,039,563 $ 1,242,495 $ 717,295 $ 3,027,495 JACKSONVILLE SHERIFF’S OFFICE OEU $ 264,191 $ 917,121 $ 994,134 $ 498,354 $ 2,673,800 BROWARD SHERIFF'S OFFICE OEU $ 493,039 $ 881,232 $ 874,764 $ 398,797 $ 2,647,831 ORANGE COUNTY SHERIFF'S OFFICE OEU $ 486,972 $ 854,222 $ 841,278 $ 453,132 $ 2,635,604 PALM BEACH COUNTY SHERIFF’S OFFICE OEU $ 367,897 $ 656,829 $ 815,645 $ 326,481 $ 2,166,852 HILLSBOROUGH COUNTY DATA OEU $ 285,547 $ 653,503 $ 758,020 $ 369,678 $ 2,066,748 CITY OF JACKSONVILLE OEU $ 269,985 $ 584,671 $ 507,660 $ 665,932 $ 2,028,248 CITY OF TALLAHASSEE OEU $ 321,878 $ 660,553 $ 683,448 $ 346,118 $ 2,011,997 PINELLAS COUNTY SHERIFF OEU $ 285,553 $ 569,949 $ 556,825 $ 325,349 $ 1,737,677 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 12 NORTH BROWARD HOSPITAL OEU $ 223,998 $ 452,970 $ 519,231 $ 402,864 $ 1,599,063 CITY OF MIAMI BEACH DATA OEU $ 170,922 $ 517,493 $ 559,048 $ 340,283 $ 1,587,746 CITY OF ORLANDO - EMERGENCY OPERATIONS CENTER OEU $ 213,344 $ 475,293 $ 521,522 $ 222,511 $ 1,432,670 JACKSONVILLE ELECTRIC AUTHORITY, CITY OF JACKSONVILLE OEU $ 235,600 $ 444,121 $ 477,780 $ 249,551 $ 1,407,052 POLK COUNTY SHERIFF'S OFFICE DATA OEU $ 219,271 $ 490,398 $ 448,582 $ 188,246 $ 1,346,497 CITY OF FORT LAUDERDALE DATA OEU $ 212,148 $ 377,340 $ 439,911 $ 168,516 $ 1,197,915 WEST PALM BEACH PUBLIC SAFETY OEU $ 172,390 $ 389,970 $ 419,190 $ 169,852 $ 1,151,402 MARION COUNTY SHERIFF'S OFFICE OEU $ 165,963 $ 370,710 $ 373,888 $ 218,241 $ 1,128,802 COLLIER COUNTY SHERIFF’S OFFICE OEU $ 191,137 $ 327,097 $ 389,192 $ 185,620 $ 1,093,046 LEE COUNTY - BOARD OF COUNTY COMMISSIONERS OEU $ 144,059 $ 333,641 $ 395,758 $ 213,754 $ 1,087,212 GRAND TOTAL $ 5,344,979 $ 12,308,058 $ 13,275,243 $ 7,212,547 $ 38,140,828 Figure 3 – Top 20 OEU Customers in Total Revenue DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 13 3.2 Mobile Communications Service Technology - Networks The wireless industry consistently experiences increasing demand for network functionality. With increasingly versatile internet-enabled equipment such as smart phones, televisions, personal computers, and tablets, consumers have a growing need and demand for immediate access to voice, video, and data services. This demand is driving the wireless industry to support new levels of enterprise productivity for enhanced mobile solutions. Platforms are increasingly open, supporting an explosion of new applications and services directly to the mobile user. Service provider options are multiplying each day as businesses find themselves in a race to capture market share and revenue from new services. Businesses are responding to demand by boosting capabilities and introducing new technology as quickly as possible. Capital investment in network development and infrastructure has risen to unprecedented levels. This includes upgrading core network transport capacity, growing high-capacity access in major metropolitan areas, extending fiber optic lines closer to consumers, adding high-speed residential broadband technology to legacy phone networks, and improving content serving and distribution technologies2. The wireless industry is currently using Fourth-generation, Long-Term Evolution (4G LTE), technology, as defined by the radio sector of the International Telecommunication Union (IUT- R). These standards were set in March 2008. For mobile use, including smartphones, and other internet-enabled equipment, connection speeds need to have a peak download speeds of at least 100 megabits per second, and for more stationary uses such as mobile hotspots, at least 1 gigabit per second. Global capital spending on fifth-generation (5G LTE) technology is increasing much like the marketplace experienced with the evolution of 4G LTE technology. Today, 4G LTE provides the framework for the fastest connection available for wireless networks, which varies based upon wireless carrier and service topology. As the next evolution comes to reality, increased connection speeds and capabilities will improve as well. 5G LTE technology will utilize unique radio frequencies not used currently in 4G. 4G networks use frequencies below 6 GHz, and 5G will likely use extremely high frequencies in the 30 GHz to 300 GHz range. These higher frequencies are less congested with existing cellular data and will support a larger capacity for data. At its peak, 5G can be up to 20 times faster than 4G. Limited 5G demonstrations have taken place, with carriers anticipating the 5G release in test markets in late 2018, increasing the release in 2019 through 2020. Some projections forecast that demand for additional network capacity will increase 25-fold over the next 3 years3. Each major improvement in network speed and capacity generates new services, devices, and applications that raise consumer expectations, using up the added capacity and creating the requirement to add even more capacity. For telecommunications, the standard will be continuous waves of increased demand and increased network capacity. Improved coverage throughout the state remains a high priority for customers. Customers expect coverage not only in metropolitan areas with multiple carrier options, but also in rural and coastline areas. Currently service is provided by multiple carriers utilizing 3G and 4G LTE technology. Where coverage challenges exist in rural areas, coverage may be reduced to a DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 14 single carrier providing 3G technology, which does not provide the latest technical and is sometimes limited in data service capabilities, meaning data applications on smartphones do not work as expected. Coupled with the demand for improved rural coverage is the demand for improved coverage within buildings. A barrier to this is building penetration, which is continually hampered by thick concrete and steel structures. To address this issue, many buildings are being equipped at the time of new construction or retro fitted with Distributed Antenna Systems (DAS) to extend coverage inside a building. As the evolution from 4G to 5G takes place over the coming years, the state should see improvements in this particular area due to the increased density of towers and small cell deployments, which is a requirement for the implementation of 5G technology. 3.3 Mobile Communications Service Technology - Equipment Equipment available under the current MCS contracts includes cellular phones, smartphones, data-cards, tablets, telemetry devices, feature phones, and push-to-talk phones. Associated accessories are also available, which includes hands-free kits, belt clips and holsters, cases, face plates, batteries, chargers, vehicle power adapters, and car kits. During the duration of new MCS contracts, equipment must be compatible with the latest generation of wireless communication. The Department will need to ensure access to future releases of cellular phones and other internet-enabled equipment are compatible with 5G networks and other future generations of wireless networks. This should include devices that are band 14 enabled or otherwise appropriate for Public Safety Customers. As the industry continues to see growth and development of new cellular phone features with other internet-enabled technology, emerging technologies may be incorporated into future cellular phone releases including facial recognition technology, augmented reality, improved durability, and longer battery life1. 3.4 Mobile Network Operator versus Mobile Virtual Network Operator A mobile network operator (MNO) is a wireless telecommunications provider that owns, manages, and controls all elements necessary to implement, sell, and deliver mobile services to the customer. These elements include radio spectrum allocation, network infrastructure, billing support resources, customer service resources, handset management, provisioning of software, and distribution channels for product and service delivery. In addition to obtaining market share by offering its own services an MNO may also allow or sell access to network services at wholesale rates to mobile virtual network operators (MVNO). MVNO platforms do not supply spectrum, network routing and interconnectivity, but they provide application services, customer care, billing, handset management, and distribution channels for products and services. Also, commonly handled within the MVNO framework are “second brands” of incumbent MNOs and “branded resellers” that resell an MNO’s products and services 1 https://mobilebusinessinsights.com/2018/01/future-technology-of-mobile-phones-what-can-you-expect-to-see- at-mobile-world-congress-2018/ DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 15 under their own brand and are essentially a specialized marketing and sales distribution channel. The current DMS MCS model is essentially an MVNO hybrid of second brands and branded reseller. DMS acts as a branded reseller for all products in the MCS platform except for air card services. For the air card services platform DMS provides customer support, billing, handset management, and distribution and sales. 3.5 Leverage Existing State Infrastructure Currently there is no state telecommunications infrastructure that is used for the mobile communication services platform. 3.6 Interoperability Network interoperability has become increasingly important in the telecommunications industry. The basic idea behind interoperability is the ability for two or more networks, systems, devices, applications or components to communicate. With respect to the telecommunications industry, interoperability refers to the interworking of telecom services over multi-vendor, multi-carrier inter-connections. As networks continue to grow and diversify with the 5G and IoT era on the horizon, it is important they can interoperate to enable end-to-end communication. Devices can interoperate with other devices either by adhering to a common protocol standard, abiding by a published interface standard or situating a gateway between them capable of translating each device’s protocols. These common protocol standards serve as a platform for manufacturers, which note all the necessary components for interoperability into various systems and products.2 Although interoperability has improved in the telecommunications industry, service providers are continuing to work towards interconnection of 5G and IoT devices through network infrastructure enhancement and uniformity of standards. 3.7 Security Service Providers must provide device and network security, and responsiveness to ever changing security risk in today’s telecommunication environment. Threats to the government’s use of mobile devices are real and exist across all elements of provider networks and mobile devices. The stakes for government users are high. Government mobile devices — despite being a minor share of the overall market — present an avenue to attack back-end systems containing data on Floridians in addition to sensitive information relevant to government functions. Mobile devices hold significant amounts of sensitive information, whose compromise could adversely impact State and OEU operations. Additionally, databases controlled by the State and OEUs hold tremendous amounts of personally identifiable information that could be used to compromise financial wellbeing, privacy, or identity. Threats range from advanced attacks, to organized crime using advanced fraud technologies, to simple theft of mobile phones. The threats to government users of mobile devices include the 2 RCRWireless News (April 2018) The Role of Network Interoperability in Telecommunications. Retrieved on January 28, 2019 at https://www.rcrwireless.com/20180419/the-role-of-network-interoperability-in- telecommunications-tag27-tag99 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 16 same threats that target consumers, e.g., call interception and monitoring, user location tracking, attackers seeking financial gain through banking fraud, social engineering, ransomware, identity theft, or theft of the device, services, or any sensitive data. Government users may be subject to additional threats simply because they are government employees. Areas of security vulnerability include: • Mobile device technology stack, including mobile operating systems and lower level device components • Mobile applications • Networks (e.g., cellular, Wi-Fi, Bluetooth) and services provided by network operators • Device physical access • Enterprise mobile services and infrastructure, including mobile device management, enterprise mobile app stores and mobile application management Guidance and best practice is identified for providers and customers through the U.S. Department of Commerce, National Institute of Standards and Technology, other government agencies, non-government organizations and private industry. Although security has improved, significant improvements still need to be made in this area as well as hardening on the new 5G network protocols, which are currently in development3. 3.8 Operational Support Operational support has transformed to meet the consumer’s increasing needs related to increasing complex technology. Many service providers are now able to allow customers to self-manage account profiles and utilize self-service tools via online portals. This allows customers to self-manage inventory management, security management, policy management, and support management, which is not always appropriate for all customers depending on their technical staff and complexity of their needs. Customer care and operational support is provided in all service levels of the MNO and MVNO framework except for the branded reseller platform which focuses only on distribution. The Department should require operational support for all operational needs including billing and technical support. The expectations of a service provider include trouble ticket systems, access to skilled technicians, access to skilled billing staff, policy enforcement, quality control and assurance, monitoring tools, and performance reporting. Service provider should allow customers the option to self-manage accounts. Service provider should function to a world class standard of customer focused service delivery, consistently striving for customer satisfaction that evolves with the technology over time. 3 United States Department of Homeland Security (April 2017). Study on Mobile Devices. Retrieved on August 15, 2017 at https://www.dhs.gov/sites/default/files/publications/DHS%20Study%20on%20Mobile%20Device%20Security%20- %20April%202017-FINAL.pdf DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 17 3.9 Public Safety Mobile technology continues to play a key role in today’s public safety network. Service providers are working with the public safety community on enhanced emergency and first responder features. FirstNet was established by the Middle Class Tax Relief and Job Creation Act of 2012 (“Act”). Under the Act, FirstNet is responsible for ensuring that all components of the Nationwide Public Safety Broadband Network (NPSBN), are built, deployed, operated, and maintained. The NPSBN provides services to public safety entities throughout the nation. FirstNet is an independent federal authority with a statutory duty and responsibility to take all actions necessary to ensure the building, deployment, and operation of the NPSBN based on a single, national network architecture. Mobile providers are now working to build out public safety networks, including FirstNet, dedicated to first responders. Key elements of the public safety networks are developed to enable first responders to communicate and coordinate during emergencies, large events, or other situations where commercial networks can become congested. Therefore, focus has been placed on priority and preemption, which allows providers to shift commercial traffic to other areas of their respective networks, allowing first responders seamless communication. 3.10 Compliance The Federal Communications Commission (FCC) mandates all mobile network operators and all mobile virtual network operators comply with standards and requirements defined for all telecommunications service providers. Compliance with all Federal Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA) and Communications Assistance for Law Enforcement Act (CALEA) must be maintained. In addition to Federal mandates, state and local regulatory requirements must also be met to provide services within a given geographic region as appropriate. 3.11 Recommended Communication Services Technology The following recommendation is provided for the MCS platform: 1. The Department should embrace solutions that allow the MCS contracts to easily evolve with changing technology and industry offerings without delays in service offerings. 2. The Department should ensure providers are ready to offer mobile communication network capabilities to all users with minimal cost related to new mobile devices and demonstrate a commitment to offer the latest generation of technology throughout the life of the contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 18 3. The Department should work with service providers to ensure network and mobile device security continues to develop in accordance with security related standards and best practices. 4. The Department should support customers in managing security practices within their control. 5. The Department should ensure providers are able to offer a wide variety of equipment and accessories, fulfilling the diverse needs of the MCS customers. 6. The Department should ensure providers are able to offer world class customer service. 7. The Department should ensure public safety spectrum networks are offered by service providers to appropriate eligible users. 4 Market Conditions and Trends Section 287.0571 (4)(g), F.S. A description of the current market for the contractual services that are under consideration for outsourcing. 4.1 Introduction This analysis is intended to meet the statutory requirement of Section 287.0571(4)(g), F.S., which requires “a description of the current market for the contractual services that are under consideration for outsourcing.” Information used for this analysis was gained through a number of methods and sources including: • Discussions with the Department’s staff and management; • Review of extensive data and information provided by the Department regarding SUNCOM operations and billing; • Review of current MCS contracts including amendments; • Research on evolving mobile communication service offerings of large providers; • Review of industry research 4.2 Market Conditions and Trends - Networks The mobile communications industry has evolved drastically over the past 10 years as data driven customers with numerous technical devices consume more bandwidth. During this time, mobile network operators (MNO) have expanded their service offerings and overhauled their price plans to meet explosive demand, while rising capital expenditures underline the ongoing need to upgrade network capabilities. The mobile communications industry will continue to evolve over the next few years and beyond. Boundaries will blur among product categories as a DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 19 range of industry actors shape customer demand. New partnerships will play an ever more important role in driving new technology and innovation. The push for the next evolution of mobile technology is the consumers desire to seamlessly transition between voice and data capabilities ubiquitously as they move from location to location utilizing mobile and Wi-Fi services. As seen in the migration from 3G to 4G, the 5G technology is predicted to drastically increase data usage per user. Future networks will require fast rollouts, significant capacity, agile, flexible, on-demand and software-oriented telecommunication technologies. 4.3 Market Conditions and Trends - Equipment Demand for internet-enabled equipment, including smartphone, tablets, laptops, and public safety equipment, continues to grow. Market penetration by cheaper imports is increasing. These imports are both manufactured and distributed by foreign companies, as opposed to domestic smartphones, which are still manufactured by foreign companies but marketed and distributed by domestic companies. Foreign manufacturers are actively producing lower-priced smartphone models to siphon off a share of the lucrative US smartphone market. Thus, buyers have a wider range of products and prices to choose from, which boosts competition and buyer power. In addition, the influx of imports has forced larger suppliers to develop their own cheaper alternatives to remain competitive at the low end of the market. Buyers of internet-enabled equipment have also been benefiting from low price volatility during the past three years. Although smartphones are costly, low price volatility indicates that buyers need not worry about sudden price shifts. Furthermore, even though vendors release newer and costlier versions of smartphones annually, increasing market saturation will limit price growth in the coming years as consumers become less willing to pay more for cosmetic updates. 4.4 Market Conditions Recommendations The following recommendations are based on market conditions: 1. The Department should consider established wireless carriers, and wireless carriers that are emerging in the market that could possibly provide lower cost options. 2. The Department should consider tiered volume-based options with wireless carriers, creating the opportunity for discounts. 3. The Department should consider a wide range of equipment to cover basic and high-end mobile capabilities. 5 Options & Cost Benefit Analysis Section 287.0571 (4)(h), F.S. A cost-benefit analysis documenting the direct and indirect specific baseline costs, savings, and qualitative and quantitative benefits involved in or resulting from the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 20 implementation of the recommended option or options. Such analysis must specify the schedule that, at a minimum, must be adhered to in order to achieve the estimated savings. All elements of cost must be clearly identified in the cost-benefit analysis, described in the business case, and supported by applicable records and reports. The State agency head shall attest that, based on the data and information underlying the business case, to the best of his or her knowledge, all projected costs, savings, and benefits are valid and achievable. As used in this section, the term “cost” means the reasonable, relevant, and verifiable cost, which may include, but is not limited to, elements such as personnel, materials and supplies, services, equipment, capital depreciation, rent, maintenance and repairs, utilities, insurance, personnel travel, overhead, and interim and final payments. The appropriate elements shall depend on the nature of the specific initiative. As used in this paragraph, the term “savings” means the difference between the direct and indirect actual annual baseline costs compared to the projected annual cost for the contracted functions or responsibilities in any succeeding State fiscal year during the term of the contract. Consideration of options for procurement of MCS was performed after careful review of mobile telecommunications markets and trends, from both a State of Florida perspective and nationally. Based on this understanding of markets and trends; the following analysis reviews a variety of factors, such as: budgets, resources, stability, reliability, cost, risks, time to implement, and simplification opportunities. 5.1 Business Models for Mobile Communication Services 5.1.1 Insourcing Mobile Network Operator The business case is required to consider as an option insourcing of MCS, examining whether feasibility, cost-effectiveness, and efficiency is not better obtained by the Department directly delivering services. Insourcing would require the assets, capabilities and staff to construct and operate a Mobile Network Operations (MNO) platform for the State of Florida. This would require DMS to become one of the largest mobile telecommunications operators in Florida, in direct competition with service providers such as AT&T, Sprint, T-Mobile, and Verizon. The Department would be required to: • Negotiate interoperability with other national providers to allow for roaming; • Establish a radio access network and acquire license for the use of needed spectrum. Since 1994, the Federal Communications Commission (FCC) has conducted auctions of licenses for electromagnetic spectrum. The Department would need to become a qualified bidder. The electromagnetic spectrum the Department would require would not necessarily be available for purchase through auction. The recent FCC Auction 73: 700 MHz Band received bids for geographic areas including the State of Florida, with gross bids of $19.2 billion4; • Establish of network-to-network interfaces with every local incumbent local exchange carrier in the State of Florida, as well as for other originating and terminating carriers such as long-distance service providers. • Purchase and implement voice transport infrastructure services, including the design and buildout of cell phone towers across the State of Florida. The costs would include 4 https://www.fcc.gov/auction/73 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 21 an initial investment in obtaining land through purchase or lease, building new cell phone towers, and ongoing operation and maintenance costs associated with the towers; • Purchase and install operational support systems which support all back-office systems associated with operating the MCS network, including administrative and other reports, facilities and maintenance, rating and billing functions; • Purchase and install business support systems which support all front office systems associated with operating the MCS network, including customer service representatives; • Provide professional staffing for management functions not present today at the Department including regulatory filings, FCC reporting, Public Service Commission reporting, carrier relations and the like; • Provide operations staffing for a statewide network including billing, provisioning, maintenance and repair, and the Network Operations Center; • Establish a NOC, which includes the staffing mention above, and also contact center voice equipment and services. A NOC required for these services would include highly skilled multi-lingual contact center agents, and escalation to technically skilled contact center agents. There would also be a cost for the office space required for the contact center agents and supervisors; and • Negotiate contracts with device manufacturers for the purchase of devices. Under this option, the costs to establish a large new statewide MNO are overwhelming and involve considerable risk. For these reasons this insource option is not recommended and is not considered further in this business case. 5.1.2 Insourcing Mobile Network Operator as MVNO A second “insourcing” consideration is the development of a Mobile Virtual Network Operator (MVNO). An MVNO provides mobile services to end-users without owning its own frequency spectrum or network infrastructure, as it buys such capacity from a host MNO. As an MVNO, the Department would not own and operate a network but would still be required to: • Purchase and install operational support systems which support all back-office systems associated with operating the MCS network, including administrative and other reports, facilities and maintenance, rating and billing functions; • Purchase and install business support systems which support all front office systems associated with operating the MCS network, including customer service representatives; • Provide professional staffing for management functions not present today at the Department including regulatory filings, FCC reporting, Public Service Commission reporting, carrier relations and the like; • Provide operations staffing for a statewide network including billing, provisioning, maintenance and repair, and the Network Operations Center; • Establish a NOC, which includes the staffing mention above, and also contact center voice equipment and services. A NOC required for these services would include highly skilled multi-lingual contact center agents, and escalation to technically skilled contact center agents. There would also be a cost for the office space required for the contact center agents and supervisors; and • Negotiate contracts with device manufacturers for the purchase of devices. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 22 Under this option, the costs to establish an MNVO are lower than an MNO, but are substantial and involve considerable risk. For these reasons this insource option is not recommended and is not considered further in this business case. 5.1.3 Combination Insourcing/Outsourcing The Department is acting as a “second brand MVNO” for air cards, and as a “branded reseller MVNO” for all other equipment and services. Today, the Department operates its air card platform as a second brand-MNVO by providing customer care including device activation. DMS originally selected this model to ensure security for air cards. These security techniques include IP address management and isolation of customer traffic via closed user groups. Closed user groups are the segregation of traffic into steams which are only visible to that specific customer. DMS also provides billing and device management for its air card platform. However, the remaining MCS platform is provider managed and the Department only provides a distribution channel for those products and services. Second Brand-MVNO is a model that provides customer care, billing, handset management, and distribution. This platform allows for market participation without spectrum and technical value add including interconnectivity and application development. Branded Reseller-MVNO is a model where the MVNO provides only the distribution channel for products and services. All other support functions are handled by another MVNO or MNO. This is the most flexible and risk adverse platform in the MVNO model. 5.2 Evaluation of the Options for Mobile Telecommunication Services The following is the evaluation of options available to the state for services similar to MCS: 5.2.1 Descriptions of Available Options for Insource and Outsource Section 287.0571 (4)(e), F.S. - A description of available options for achieving the goals. If State employees are currently performing the service or activity, at least one option involving maintaining State provision of the service or activity shall be included. This business case examines three options specifically for the scope of continued support, integration, and installation of MCS and ancillary features/capabilities following the expiration of the current MCS contracts. Insource, Outsource, Insource/Outsource Combination Insource - Is an organization’s performing a service internally. Insourcing is a business decision that is often made to maintain control of critical functions or competencies that are essential to the organization’s mission. Outsource - Is the contracting out of a service to a third party. Outsourcing can be a way to take advantage of third party experience and efficiency. Combinations of Insource and Outsource - Services provided by a combination of existing state employee full-time equivalent (FTE) positions, with vendors providing DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 23 elements of operations that fall outside of the administrative, physical, or technical capabilities of the Department. 5.2.2 Description of Options for a Mobile Network Operator The options for procurement of MCS capability that are evaluated in this business case are: 1. An option based on insourcing whereby the Department creates a Mobile Network Operator and manages all mobile communication functions, like the operations of a competitive mobile network carrier. For reasons described above, Sections 5.1.1 and 5.1.2, are not further considered in this business case. (MNO, MVNO) – Option 1 2. An option based on a combination of insource/outsource whereby the Department outsources the significant mobile communication functions and uses a second brand MVNO platform to manage customer care, billing, and equipment management for air card service only and provides only a distribution channel for the mobile network provider’s products and services. This is DMS’ current model (Second Brand-MNVO and Branded Reseller-MVNO). – Option 2; and, 3. An option based on a combination of insource/outsource whereby the Department outsources all the mobile communication functions and acts only as a brand reseller providing only a distribution channel for the mobile network provider’s products and services, including air cards. (Branded Reseller- MVNO) – Option 3 5.2.3 Description of Options for Forms of Procurement Competitive Procurement - Section 287.057, F.S., and Department of Management Services (DMS) Rule 60A-1, Florida Administrative Code, provides: Invitation to Negotiate (ITN) – Used when the agency knows the desired end result but is not sure how to get there; or, there are many ways to get to the end result; or, the qualifications of the provider and quality is more important than price. This option works best when highly technical or complex services are being acquired. The price structure for services is negotiated. Invitation to Bid (ITB) – Used when the agency knows exactly what it wants. Price is the determining factor in the award. Request for Proposal (RFP) – Used when the agency has a general idea of what it wants. Services and price are evaluated. These procurement options are within the scope for outsourcing as required by Chapter 287.0571, F.S., and represent common procurement options utilized by the state for similar needs. This business case recommends an ITN as the best procurement option but leaves that determination to Executive Leadership. The services contemplated within this business case are highly technical which limits the Department’s ability to establish precise specifications or specifically define the services and identify necessary deliverables. Pricing will not be the sole determining factor in determining a contract award and the Department desires the ability to negotiate the best method of service delivery. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 24 5.2.4 Assumptions for Options The financial modeling presented in this business case uses the “combination insource/outsource” framework. 5.3 Analysis of Advantages and Disadvantages Section 287.0571 (4)(f) - An analysis of the advantages and disadvantages of each option, including, at a minimum, potential performance improvements and risks. Advantages and disadvantages, including risks, for the alternative options as compared to continued separate mobile communication services contracting, and to each other, are as follows. Additional risk analysis are contained within each option and discussed in Sections 5.3.2 and 5.3.3. Potential performance improvements are discussed in Section 5.4. 5.3.1 Option 1 - Insourcing (MNO, MVNO) For reasons described in Section 5.1.1 and 5.1.2, this option is not considered further in this business case. 5.3.2 Option 2 – Second Brand-MNVO (Air Card Services only) and Branded Reseller- MNVO Option 2 is a combination of insource/outsource functionality whereby DMS outsources the physical network associated with the mobile telecommunications services platform and collaborates with the service provider on service plans for contract cost and user pricing. The Department insources billing, and hardware management of the air card service, and provides the distribution channel for the vendor’s products and services (excluding air cards). Advantages • Continues current operating mode, practices, and service provisioning; • Customers experience the same usage patterns and usage-based charging patterns as under current MCS contracts; • Minimizes additional capital expenditures by DMS and MCS customers, since investment, capacity, and technology evolution are managed by the service provider; • Customers experience the same billing and administration; • Provides greater assurance of achieving required SLAs managed by selected service provider. Disadvantages or Potential Concerns • Reporting capabilities may be limited in information, which hampers DMS analysis on services. Risks • DMS identified no risk with this option. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 25 5.3.3 Option 3 – Branded Reseller-MVNO This option is a combination of insource/outsource functionality where DMS outsources the physical network, operations, and billing. In this model DMS acts as a branded reseller providing only a distribution channel for the vendor’s products and services. Advantages • Customers experience the same usage patterns and usage-based charging patterns as under current MCS contracts • Potential for lower overall pricing based on aggregation of usage and negotiation of commitment levels and pricing for tiered levels of utilization, similar to the mobile wireless data pricing model; • Minimizes additional capital expenditures by DMS and MCS customers, since investment, capacity and technology evolution are managed by the service provider; • Provides greater assurance of achieving required SLAs managed by selected service provider. Disadvantages or Potential Concerns • DMS would be required to create a process with the Vendor for the management of closed user groups. • Customers have to review air card charges on their bill without DMS review. Risks • Since DMS would no longer control the service, there would be an implementation and transition risk when transitioning air card services. • There is a potential security risk if DMS does not administer the air cards and the closed user groups. 5.4 Potential Performance Improvements/Service Features The Department should consider the following service improvement and service features. • Future contracts should continue to allow for evolution of service and equipment technology, enabling the contract to evolve with new technology. • Future contracts should continue to allow platform flexibility, scalability, and support for industry standards, enabling a seamless integration of third-party technologies and applications. • Future contracts should have higher statewide coverage through multiple carriers. Providers should offer multiple solutions, including equipment for coverage and building penetration. Equipment offerings for improving building penetration should be vendor neutral and at minimum to no cost for customers. • Future contracts should require detailed reporting capabilities allowing DMS to evaluate the entire product and service offerings for future MCS platform evaluation. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 26 • Future contracts should continue to require a combination of feature rich equipment and basic low-cost options and provide a comprehensive suite of enhanced services fulfilling the customer’s diverse needs. • Future service delivery should include voice services over Wi-Fi service connections. • Future service delivery should have a consideration of technology evolutions in public safety communication services. • Future service delivery should provide the capability for all aspects of the service to be partitioned to provide a scope-of-view and scope-of-command, allowing network administrators (user agents) to manage all their devices. • Future contracts should include a high standard of measurable, achievable and motivational Service Level Agreements for DMS and its customers, supported by a tool set for monitoring service levels, and backed up by appropriate financial consequences. • Future contracts should continue to require a waiver of vendor’s service activation fees. • Future contracts should provide for service plans for both work and personal accounts. • Future contracts should provide discounts for volume purchases. • Future contracts should allow for frequent equipment upgrades at minimal to no cost to customers. • Future contracts should provide options for equipment and lower cost devices from emerging brands. • Future contracts should increase the standard for operational support, achieving a world class standard of customer service delivery. • Future contracts should increase the standard for equipment warranties, simplicity of repair, and replacement for faulty equipment. • Future contracts should require detailed commitment on data utilization, allowing for limited and unlimited data, data limits, data throttling, waivers on data limits for Public Safety plans, and sharing data limits in aggregation across devices. 5.5 Cost Benefit Analysis for Each Option The Department of Management Services uses a margin percentage to markup costs from the MCS services provider and related ancillary service devices to recover internal DMS costs. The optional services and features of MCS are material to the financial analysis on a separate basis, and are not addressed as separate line items, but instead are included in service model revenues. The financial analysis compares the options and provides financial metrics to determine which options will: 1. Maintain low costs for DMS in procuring and managing services; 2. Maintain low costs for agencies utilizing MCS; and 3. Provide the greatest benefit for the least cost. The financial analysis included: 1. Revenue – both air card revenue and all other revenue DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 27 2. Direct Costs – direct costs of vendor payments for air cards, infrastructure adjustment, salary and benefits, data processing, and non-salary overhead. 3. Indirect Costs - included salaries and benefits, expenses, contracted services. 4. Net Revenue – includes potential rebates and other adjustments 5. Net Revenue, Post Rebate-Operations Balance – adjusted for customer rebates with a buffer for maintain operational payment and cost control The analysis forecast the models with the cost recovery rate at either one, one and a half, two, or two and a half percent, which is adjusted in the net revenue with varying customer rebates. An operations revenue buffer of $850,000 annually is assumed to be maintained for operational payment and cost control. 5.5.1 Financial Model Base Case This business case analysis first establishes a baseline of DMS’ current business and financial environment for MCS, determined from historical business and financial data provided by DMS staff, including historical volumes, costs, revenues and vendor contracts. In modeling the various business case options, historical data was utilized to build an understanding of the fiscal flow of revenue and cost for the service. The model reviews the total volume, revenue, and cost for the services utilized by the agencies through this contract. Service Forecasts were developed over the 10-year period from the date of MCS contract execution corresponding to fiscal year 2021-2022 through fiscal year 2031-2032, which includes a 5-year renewal period. Based on projections for DMS’ MCS Services, direct and indirect costs were forecasted over the 10-year period. These projections were compared against the baseline scenario (which forecasted no changes to existing contracts, pricing, or DMS’ business model) to determine the potential cost savings to DMS and to its customers. Options 2 and 3 were also compared against each other to determine which Option resulted in the lowest cost. Over time, DMS may achieve cost savings to the state through migration and integration of newer technologies solution that achieve improved abilities to pass on reductions to the end customers. 5.5.2 Option 1 – Insource For reasons described Section 5.1.1 and 5.1.2, this option is not considered further in this business case. 5.5.3 Option 2 – Insource/Outsource (Second Brand/Hybrid Light MVNO) Option 2 represents the current MCS platform. DMS acts as a branded reseller for all products in the MCS platform except for air card services. For the air card services platform DMS provides customer support, billing, device management, distribution and sales. In the mobile communication market, DMS is acting a second brand or light mobile virtual network operator (MVNO) for air card, and as a “branded reseller MVNO” for all other equipment and services. This platform is an intermediate model between a branded reseller (Option 3) and a fully defined light MVNO. It allows control of distribution channels, increased level of control over back office processes, billing, device management, and value-added services definition and operations for DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 28 air card services. The current MCS platform manages many of these aspects as they relate to MCS air card services. Currently there are 7,956 air card devices that have been issued. 5.5.3.1 Technology Requirements Option 2 envisions current technology requirements to remain the same as it is in the current contracts, however future contracts should allow for flexibility to allow for emerging technologies throughout the life of the contract. All MCS products and services are technically supported by the mobile communications provider except for air card services. Today air card services are supported by both the mobile communications provider and DST. Support regarding the air card device or service is handled by the mobile communications provider. Support for system configuration and closed user group access is provided by DST. The current MCS contract addresses the following technical requirements. • Voice Services • Wireless Data Services • Transmitted Data Security • Closed User Group (Supported by DMS internally) • State Provided IP Addresses (Public and Private) • Wireless Device IP Routing Scheme • Service Provider Furnished Public Routable IP Address Space • Entity Specific Circuit • Wireless Router and/or WWAN Modem • Emergency Operations Features • Security Feature Set • Service Grade • Authentication • Activity User Log • Text Message Service • Message Logging • Tracking Geographical Device Services • Wireless Applications • Voice and Data Coverage Maps • Roaming • Network Neutrality • Priority Connection Services • Applicable Test Plan • Data Monitoring Suite • Voice Monitoring Suite • Voice Handheld Devices • Minimum Technical Requirements • Data Devices • Text Devices • Helpdesk Services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 29 • Network Trouble Reporting • Client Testing and Evaluation • Operational and User Guides • Escalation Requirements and Procedures • Planned Outage Notification • Unplanned Wireless Outage Notification • Existing Wireless Data Customer Migration 5.5.3.2 Billing Option 2 envisions billing to remain the same as it is in the current state. All MCS products and services are directly billed from the mobile communications provider except for air card services. Today air card services are managed and billed within DST and this accounts for on average 385 invoices a month. 5.5.3.3 Customer Service Option 2 envisions customer service to remain the same as it is in the current state. All customer service needs related to MCS products and services are handled by the mobile communications provider except for air card services. Today select air card services are managed within DST. This select service is considered the closed user group and currently makes up 148 air card users. Support and maintenance of this user group service is handled by DMS internally. 5.5.3.4 DMS Role The DMS role will remain the same as it is in the current MCS platform. DST will continue to work with its MCS customers and service providers to provide the best mobile communications network. 5.5.3.5 Direct & Indirect Cost In addition to the Direct and Indirect Costs listed in Section 5.5 above, Option 2 envisions DMS staffing time for the air card billing process, in addition to the DMS staffing time required for contract management and monitoring that would be required for both 2 and 3. 5.5.3.6 Overall Cost To comply with the statutory requirement to “develop a system of equitable billings and charges for telecommunications services” stated in subsection 282.703(2), F.S., SUNCOM uses administrative cost recovery rates which are assessed for each SUNCOM service. Approximately 93.7 percent of SUNCOM’s costs are payments to contracted telecommunications vendors. The remaining 6.3 percent of SUNCOM’s costs are the costs of engineering, designing, procuring, ordering, installing, monitoring, auditing, invoicing, and managing these SUNCOM services. These support services are funded through the imposition of the administrative cost recovery rates, which are added to vendor charges for SUNCOM services. Some SUNCOM services bear more of these costs than others based upon the relative share of support service resources committed to sustaining the service, and so have a higher rate. The underlying goal of the cost recovery model is to ensure the solvency of the Communications Working Capital Trust Fund. Since 2012, the rate charged DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 30 to SUNCOM’s Wireless Data Service customers have been between two and a half to three percent of the Customer’s monthly invoice amount. Quarterly, DivTel reviews a report showing the profitability of services based on service utilization and service costs. To address any inequity identified upon review of these figures, rate reductions and customer credits are used. A customer credit is a one-time liquidation of excess revenue without any associated rate reduction. Customer credits are issued to air card customers when a service achieves unanticipated excess revenue over expenses. Through customer credits, SUNCOM can ensure equitable billings without risking its ability to sustain a service over the longer term. The SUNCOM’S Wireless Data Service is a stable service with low overhead and air card customers have received customer credits over the years. A reduction in the cost recovery rates associated with SUNCOM’s telecommunications services results in recurring cost avoidance to the existing customers of the affected service. Such a reduction also represents costs avoided by future customers of the service. The recurring nature of the fiscal impact associated with a cost recovery rate reduction requires that adequate consideration be given to both existing and future market conditions associated with the SUNCOM service. With the maturity and growth of SUNCOM’s Wireless Data Service, we are experiencing an increase in revenues. 5.5.3.7 Potential Savings It is anticipated that over the life of the new MCS contract that cost avoidance will be achieved through leveraging State buying power and continuing to maintain lower costs than available commercially, including volume discounts, and the continued availability to the State of emerging and evolving technology surrounding mobile communications. 5.5.3.8 Transition Costs/Considerations There are minimal transition cost risks considered in Option 2 as this option leaves MCS in its current state. Should the future procurement not result in a contract, or contracts, with one of the current incumbent providers, there may be costs associated with transition for end users with “locked” devices (devices that only work on a specific provider’s network), along with DMS staff and customer time. 5.5.3.9 Total Estimated Cost over 10 Years Overall Cost for Option 2 is expected to be $36.7 million over the 10-year period from execution of the MCS contract in July 2020 through FY 2031-32. 5.5.3.10 Risk Analysis Risk analysis of MCS platform remaining in its current state. In maintaining the current model of multiple contracts for MCS with the possible entrance of new providers and new emerging technology may create significant risks and required efforts on both the enterprise and customer side. Some of the emerging technology may include 5G network and related technology offerings, emerging public safety integration, device transitioning, and future technological innovations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 31 The most significant risks and required efforts are on the customer side of transitioning to a new or different MCS platform. Each agency will be required to assess current capabilities and requirements for transition to a new or different MCS platform. Standards, methods, and practices for transition to a new or different MCS platform have been developed through experience by all large carriers who have accomplished this transition for other enterprise customers besides the State of Florida. Furthermore, some additional training of agency IT staff may be required, but it is anticipated that this can be provided over time. Also, with this option the lack of visibility of detailed reporting information regarding customers, device type, usage of service type, plans and features, and other valuable informational data may not be consistently provided and reported. This reporting data is needed for future analysis of the MCS contract to ensure the most advantageous services and pricing for the State of Florida. 5.5.3.11 Mitigation Plan Mitigation of negative consequences of MCS platform remaining in its current state is provided by the following factors: 1. The industry will be adapting to emerging technologies as the standard platform for mobile telecommunication services. 2. The current MCS business process and platform experience can be leveraged in any new technology and vendor transitions. 4. The onboarding process of a potential new MCS service provider is expected to occur over a fairly short time period. 5. The MCS business process would remain on an existing and operating network with which all users are familiar. Current users are familiar with the day to day operation of MCS. 6. Existing MCS contracts remain in place throughout the transition period. 7. Development and implementation of stringent SLAs to manage service provider’s service performance, including technical, service delivery and financial requirements. 5.5.3.12 Implementation Timeline for Option 2 & 3 The schedule that, at a minimum, must be adhered to in order to achieve the estimated savings is indicated below in the MCS timeline, which has been combined for both Options 2 & 3 as they would be the same timeline projection. See Section 5.5.5 for the draft timeline. 5.5.4 Option 3 – Insource/Outsource (Distribution Channel Only) This option represents the lightest MVNO business model, where DMS would only provide its distribution channel to the mobile network operator (MNO) while the MNO provides the rest of the business, from access network to the definition of the mobile service offer. This is the model that requires the lowest investment and overhead for DMS. However, most of the business services remain with the network provider. Therefore, this option provides very limited control of the business and value proposition of the service. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 32 5.5.4.1 Technology Requirements All technology responsibilities are outsourced to the mobile communications provider in Option 3. This includes all technology requirements as outlined in Option 2 and includes air card services. 5.5.4.2 Billing All billing responsibilities are outsourced to the service provider in Option 3. 5.5.4.3 Customer Service All customer service responsibilities are outsourced to the service provider in Option 3. 5.5.4.4 DMS Role The DMS role in Option 3 is to only provide a distribution channel for the service provider. 5.5.4.5 Direct & Indirect Cost In addition to the Direct and Indirect Costs listed in Section 5.5 above, Option 3 envisions 2 FTE for the management of the MCS contract and services. 5.5.4.6 Overall Cost To comply with the statutory requirement to “develop a system of equitable billings and charges for telecommunications services” stated in subsection 282.703(2), F.S., SUNCOM uses administrative cost recovery rates assessed for each SUNCOM service. Approximately 93.7 percent of SUNCOM’s costs are payments to contracted telecommunications vendors. The remaining 6.3 percent of SUNCOM’s costs are the costs of engineering, designing, procuring, ordering, installing, monitoring, auditing, invoicing, and managing these SUNCOM services. These support service rates are funded through the imposition of the administrative cost recovery rates, which are added to vendor charges for SUNCOM services. Some SUNCOM services bear more of these costs than others based upon the relative share of support service resources committed to sustaining the service, and so have a higher rate. The underlying goal of the cost recovery model is to ensure the solvency of the Communications Working Capital Trust Fund. Since 2012, the rate charged to SUNCOM’s Wireless Data Service customers has been between two and a half to 3 percent. Quarterly, DivTel reviews a report showing the profitability of services based on service utilization and service costs. In order to address any inequity identified upon review of these figures, rate reductions and customer credits are used. A customer credit is a one-time liquidation of excess revenue without any associated rate reduction. Customer credits are issued when a service achieves unanticipated excess revenue over expenses. Through customer credits, SUNCOM can ensure equitable billings without risking its ability to sustain a service over the longer term. The SUNCOM’S Wireless Data Service is a stable service with low overhead and has received customer credits over the years. A reduction in the cost recovery rates associated with SUNCOM’s telecommunications services results in recurring cost avoidance to the existing customers of the affected service. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 33 Such a reduction also represents costs avoided by future customers of the service. The recurring nature of the fiscal impact associated with a cost recovery rate reduction requires that adequate consideration be given to both existing and future market conditions associated with the SUNCOM service. With the maturity and growth of SUNCOM’s Wireless Data Service, we are experiencing an increase in revenues. 5.5.4.7 Potential Savings It is anticipated that over the life of the new MCS contract that cost savings will be achieved through leveraging State buying power realizing lower costs than available commercially, including volume discounts, and the continued availability to the State of emerging and evolving technology surrounding mobile communications. 5.5.4.8 Transition Costs/Considerations There are minimal transition cost risks considered in Option 3 as this option leaves MCS in its current state with the exception of air cards, which become the responsibility of the service provider. Should the future procurement not result in a contract, or contracts, with one of the current incumbent providers, there may be costs associated with transition for end users with “locked” devices (devices that only work on a specific provider’s network), along with DMS staff and customer time. 5.5.4.9 Total Estimated Cost over 10 Years Overall Cost for Option 3 is expected to be $36.7 million over the 10-year period from execution of the MCS contract in July 2020 through FY 2031-32. DMS’s participation in administering air cards is an incidental cost and does not impact the overall cost for Option 3. 5.5.4.10 Risk Analysis This paragraph presents a risk analysis of DMS providing only a distribution channel for MCS services and having the vendor manage the entire MNO value chain. The risk differential between Option 2 and 3 are minor. The risks in Option 3 would encompass the risks outlined for Option 2 in Section 5.5.3.10, with the addition of migration of the closed user group (private network access to MyFloridaNet). Also, with this option the lack of visibility of detailed reporting information is a risk. Data regarding customers, device type, usage of service type, plans and features, and other valuable informational data may not be consistently provided and reported. This reporting data is needed for future analysis of the MCS contract to ensure the most advantageous services and pricing for the State of Florida. 5.5.4.11 Mitigation Plan Mitigation of negative consequences of DMS providing only a distribution channel for MCS services and having the service provider manage the entire MNO would encompass the following: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 34 1. Development and implementation of stringent SLAs to manage service provider’s service performance, including technical, service delivery and financial requirements. 2. Work with the service provider and required resources to implement, troubleshoot, manage, and monitor the transition of the closed user group air card services. This would include training and other oversight needed for successful migration. 3. Work with customers and required resources to manage the MCS transition, including training and other oversight. 4. The industry will be adapting to emerging technologies as the standard platform for MCS. 5. The current MCS business process and platform experience can be leveraged in any new technology and service provider transitions. 6. The onboarding process of a potential new MCS service provider is expected to occur over a fairly short time period. 7. The MCS business process would remain on an existing and operating network with which all customers are familiar. Current users are familiar with the day to day operation of MCS. 8. Existing MCS contracts remain in place throughout the transition period as an alternative. 5.5.5 Implementation Timeline for Option 2 & 3 The schedule that, at a minimum, must be adhered to in order to achieve the estimated savings as indicated below in the MCS timeline, which has been combined for both Options 2 & 3 as they would be the same timeline projection. The image below is a placeholder until final timeline is developed with Executive Leadership. Changes to this timeline are expected to have minimal impact on the estimated savings resulting from the execution of Contracts. Mobile Communication Services Draft Timeline 1/2019 1/2022 4/2019 7/2019 10/2019 1/2020 4/2020 7/2020 10/2020 1/2021 4/2021 7/2021 10/2021 January 2019 Business CaseCompletion January 2019 – December 2019 Solicitation Development January 2020-June 2020Post Solicitation on Vendor Bid System August 2020 – January 2021Migration January 2022 Expiration of Current MCS Contract November 2020Ongoing MCS-2Contract Operationsand Management • January 2019 Business case completion • January 2019 – December 2019* Solicitation development • January 2020* - June 2020* Post solicitation on Vendor Bid System • July 2020* Sign contract • August 2020* - January 2021* Migration • November 2020 MCS-2 operations and management begins • January 2022 Expiration of current MCS contract • July 2025 Completion of the initial five-year term • July 2030 Expiration of the MCS-2 contract, if renewed in full DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 35 *These dates are subject to change following internal review processes. 6 Recommended Option & Detailed Discussion The recommended option for this portion of the business case is in accordance with Subsection 287.0571(4), F.S., which outlines the requirements for contracting with private sector vendors as they can effectively and efficiently provide services and reduce the cost of government. This statute requires analysis of feasibility, cost-effectiveness, and efficiency before proceeding with outsourcing of services. A detailed analysis for this decision provides the following key findings: 1. An analysis of the mobile communications market concludes that the MCS platform being provided today is following the correct technological path in terms of capability and service delivery; 2. The MCS reporting and analysis information regarding device type, usage of service, and other data needs to be more detailed and provided to DMS on a monthly basis; 3. An MCS platform enables a connected enterprise characterized by access to people and information virtually anytime and anywhere for faster communication and greater collaboration using a variety of devices or mediums; 4. The mobile communications industry is ever evolving and with multiple providers instead of a single service provider approach, DMS is able to provide the customer with new technology at competitive pricing; 5. As the mobile communications market continues to evolve, review of SLA requirements will need to be a priority for DMS contract management to ensure MCS customers receive the best possible service solution; 6. Improved customer awareness of the capabilities of the service offering portfolio will extend the adoption of MCS to a broader customer base; 7. Innovative technology offerings to DMS customers will provide the opportunity for growth of the MCS platform; 8. The assumption of growth of MCS services will directly result in an increase for data consumption by all customer segments; 9. The telecommunication advancements in Public Safety are continuously evolving and creating new service offerings specific to Law Enforcement, EMS, and other First Responder networks. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 36 6.1 Summary of the Three Options Considered in This Business Case In summary the three options considered for the next generation for Florida’s mobile communications services platform are outlined below. The current services are provided by DMS, Verizon, AT&T, and Sprint. The three options are: 1. Option 1 - Insourcing of Mobile Communications Services and support functions. For reasons described in Section 5.1.1 and 5.1.2, this option is not considered further in this business case. 2. Option 2 - Combination of Insourcing and Outsourcing (Current MCS Model) whereby DMS outsources all of the mobile telecommunication services except for the management, support, and billing of air card services. 3. Option 3 - Combination of Insourcing and Outsourcing whereby DMS outsources all of the mobile telecommunication services and acts only as a distribution channel for the service provider. Each of these three options has been evaluated about the following attributes as supported by Section 5.6: • Risks, disadvantages, pros and cons; • Assumptions and constraints; and • The schedule of key events. 6.2 Option 1 – Insource The Department of Management Services would request the establishment and funding for state FTE positions and physical assets to support mobile communication operations as appropriate. Upon approval, DMS would establish an internal mobile communications services organization composed of these full-time state employees based upon the choice of services to insource and outsource. These positions would be incorporated into the department’s Legislative Budget Request (LBR) for funding each fiscal year. The level and appropriateness of outsourcing will be determined by what services are deemed attainable through state resources. 6.3 Option 2 – Combination Insourcing and Outsourcing (Current MCS Model) For this option, DMS would release an ITN to qualified vendors and negotiate a new contract for the identified MCS service features based upon existing mobile communications service portfolio, which includes Public Safety specific services, with consideration for emerging technology/capabilities. This option is predicated on DMS maintaining support and management of all air card services. This option is the current MCS platform. Option 2 – Combination Insource and Outsource, provides the low risk to the state while allowing competitive market DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 37 forces to keep the total cost of service delivery low. This option leverages DMS’ existing staffing and service capabilities. 6.4 Option 3 – Combination Insourcing and Outsourcing (Distribution Channel Only) For this option, DMS would release an ITN to qualified vendors and negotiate a new contract for the identified MCS service features based upon existing MCS portfolio, which includes Public Safety specific services, with consideration for emerging technology/capabilities. This option outsources all mobile communication services and operations to the service provide while DMS acts only as a distribution channel. Support for air card services would be maintained by DMS until adequate time has been provided for a migration of services to the provider. This option leverages DMS’ existing staffing and service capabilities. 6.5 Recommendation 7 Business Case Recommendations Summary The following section is provided as an overall summary of recommendations collected from throughout the business case. They represent key points that should be considered as DMS moves forward with its chosen path for MCS. Recommendations include: 1. DMS issue a combination insourced and outsourced competitive procurement as an Invitation to Negotiate (ITN) to maintain its currently structured mobile communications services portfolio as outlined by Option 2. 2. The MCS solution should continue to allow for evolution of service and equipment technology, enabling the contract to evolve with new technology. 3. Internal support for closed user group should work with all providers to establish a private network access to MyFloridaNet. 4. Timely review of services and offerings which allows DMS to provide the most advanced mobile communication services. Market technology such as signal boosters and wearable technology are driving the need for data consumption and consumer demands. It is recommended that DMS issue a combination insourced and outsourced competitive procurement as an Invitation to Negotiate (ITN) as outlined by Option 2. This procurement should identify and incorporate the evolution of new mobile communication technologies and service offerings. With the evolution of a Public Safety mobile communication network, consideration should be given to a multiple ITN approach. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 38 5. Prioritize the review of current SLA requirements to ensure MCS customers are receiving the best possible service in a continuously evolving market. 6. DMS develop and implement SLAs that require consistent and timely reporting of device type, usage of service type, plans and features, and other valuable informational data is necessary. This reporting data is needed for service evaluation and monitoring, and future analysis of the Mobile Communication Services contract to ensure the most advantageous services and pricing for the State of Florida. 7. DMS maintain the necessary resources and support staff needed to manage the MCS air card users, closed user group, and its potential growth of new users. Service delivery for this offering must be managed end-to-end within the delivery configuration to ensure proper network administration is maintained. Further, all back-office functions (customer service requests and invoicing) must be properly maintained by DMS resources. 8. Create a report template to be distributed and used monthly by all contracted service providers to ensure consistency and ease of review. 9. DMS maintain the necessary resources and support staff needed for contract management and SLA monitoring to ensure proper service quality for the State of Florida. 10. Tiered or bulk pricing offerings should be explored. 11. The MCS procurement should have the goals of improved SLAs, improved reporting, and continued low pricing. 8 State Business Process & Policies Section 287.0571 (4)(i), F.S. A description of differences among current state agency policies and processes and, as appropriate, a discussion of options for or a plan to standardize, consolidate, or revise current policies and processes, if any, to reduce the customization of any proposed solution that would otherwise be required. In the context of the SUNCOM service portfolio, there are no impacts to existing state agency processes or policies that are not currently being managed effectively by DMS. The intended service delivery maintains a current steady state of services to all SUNCOM customers and as such the new MCS procurement does not present any additional burden on the state. 9 Performance Metrics Review Section 287.0571 (4) (j), F.S. A description of the specific performance standards that must, at a minimum, be met to ensure adequate performance. The current MCS contracts contain Service Level Agreements (SLAs). After review of these SLAs, the performance standards and measurements that should be met to ensure adequate performance includes: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 39 Escalations – any future contract(s) should continue to require escalation procedures to maintain a high level of customer service to Customers. Migration – any future contract(s) should continue to require migrations be completed within 120 days of Contract execution to maintain a high level of customer service to Customers, and a robust standard of project management. Maintenance – any future contract(s) should continue to require notification for planned and unplanned maintenance that could affect service delivery to maintain a high level of customer service to Customers. Appliance Failover – any future contract(s) should continue to require rapid failover to the secondary IPsec Virtual Private Network (VPN) appliance to maintain connectivity to MFN. In addition to current SLAs, the following recommended performance standards will ensure adequate performance: Contractor Staffing – any future contract(s) should ensure that key staffing positions are filled with personnel with the appropriate experience and qualifications with remedies for identified deficiencies. Contractor meetings – any future contract(s) should ensure that the Department is able to adequately monitor the contracts. Ongoing operational and topic specific meetings are an appropriate tool to assist with such monitoring. Project Management – any future contract(s) should ensure that the Department is able to adequately monitor the transition from current to future contracts. The transition should be conducted in an optimal way to achieve the standards of transition. Billing and Reporting – any future contract(s) should ensure that the Department is able to receive invoices, credits, and reporting on cost recovery and direct billed accounts in a timely manner with all required information. Additionally, future contract(s) should require Public Safety specific reporting on Customer utilization. Public Safety – any future contract(s) that offer public safety specific options should require a high standard of coverage across the State, compliance with industry standards for Public Safety LTE communication, and offer deployable technologies for emergency situations. Additionally, the future contract(s) should ensure Public Safety Customers have local control to enact priority and preemption of their service, a local control portal, and Pubic Safety specific customer support. 10 Projected Timeframe Section 287.0571 (4)(k), F.S. The projected timeframe for key events from the beginning of the procurement process through the expiration of a contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 40 The MCS procurement to contract expiration timeline is suggested to be established for five years, with a renewal/evaluation interval at year five, at which time new negotiations for service features and reduced pricing should take place. This contract should be put in place prior to the expiration of existing MCS contacts to allow for any migration of services needs to be met with a new portfolio of services. See 5.5.5 for the presentation of the projected timeline and key events. 11 Public Records Compliance Section 287.0571 (4) (l), F.S. A plan to ensure compliance with the public records law. The procurement and a subsequent awarded contract should state that any and all records produced are subject to Ch. 119, Florida Statutes. The service provider shall allow DMS access to all documents, papers, letters, or other material subject to Ch. 119, Florida Statutes for which public record requests are made or received by the department. 12 Contingency Plan Section 287.0571 (4) (m), F.S. A specific and feasible contingency plan addressing contractor nonperformance and a description of the tasks involved in and costs required for its implementation. Using multiple providers as a strategy to achieve maximum coverage also minimizes the need for contingency planning related to contractor nonperformance. Having multiple contracts facilitates end-users discontinuing services from a nonperforming provider. DMS anticipates continuing its contract strategy where there are no term commitments for devices, therefore any costs related to Contractor nonperformance would be limited to the cost of moving any locked phones for one provider to another. Future contracts should maintain provisions to address the termination for cause in the event of non- performance by the Contractor and remedies for non-performance consistent with those available in rule 60A- 1.006, F.A.C. DMS should include SLAs in the contract in the event the service provider does not meet established performance expectations. The SLAs should provide incentive for a contractor to cure problems with performance before an event of default occurs. Suggested Remedies for DMS for Default and Obligations upon Termination: • Terminate the contract by providing the service provider with appropriate written notice of the effective date of termination; • Seek equitable relief and/or institute legal proceedings against the service provider to collect payment of any money owed including, but not limited to, re- procurement costs, system replacement costs, and liquidated damages; and initiate proceedings to have service provider placed on the Suspended Vendor DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 41 list; • Once placed on the Suspended Vendor list, state agencies will be advised not to do business with the service provider without written approval from State Purchasing until the state receives reimbursement for all re-procurement costs. Recommended Termination Assistance Services: • Service provider must cooperate fully with DMS and any new service provider; • All processes and procedures performed by the service provider must be explained and appropriate documentation provided for each service layer under contract; • Answer questions related to the migration and transition of services; and • Termination assistance services rendered prior to the termination date of the contract will be at no additional cost to DMS. Services rendered after termination of the contract will be at a reasonable rate. 13 Transition Plan Section 287.0571 (4) (n), F.S. A state agency’s transition plan for addressing changes in the number of agency personnel, affected business processes, employee transition issues, and communication with affected stakeholders, such as agency clients and the public. The transition plan must contain a reemployment and retraining assistance plan for employees who are not retained by the state agency or employed by the contractor. Subsection 287.0571(4)(n), F.S., requires a business case to address issues that may arise when work currently being done by state employees is transferred to a contractor. There is no expectation of a need to reemploy or retrain agency personnel. The DMS staff that perform services related to MCS are expected to not have changes to their roles under Option 2. Therefore, utilizing Option 2 does not require reemployment or retraining assistance and no transition plans for employees are necessary. 14 American With Disabilities Act Of 1990, As Amended Section 287.0571 (4) (o)F. S. A plan for ensuring access by persons with disabilities in compliance with applicable state and federal law. The Americans with Disabilities Act (ADA) prohibits discrimination on the basis of disability in employment, state and local government, public accommodations, commercial facilities, transportation, and telecommunications. To ensure that the service provider is compliant with state and Federal ADA laws, the procurement should request that the service provider outline a plan to identify and address any ADA concerns. Future contracts should include the requirement to comply with the provisions in Part II of Chapter 282, Florida Statutes, specifically relating to accessibility of information and technology for those with disabilities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 42 15 Contract Provisions This business case does not address specifics of the contract provisions as set forth in section 287.0571(5), F.S., as they will be fully defined in the ITN. The ITN will take into consideration all other sections of the business case to aid in the development of the contract language as appropriate. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 2 Attachment E: Definitions and Acronyms 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary ITN No.: DMS-19/20-006 Attachment E – Definitions and Acronyms All personal pronouns used in the Contract, whether used in the masculine, feminine, or gender- neutral, shall include all other genders; the singular shall include the plural; and the plural shall include the singular. The following definitions and acronyms apply to the Contract in addition to the definitions in Chapter 287, Florida Statutes (F.S.), and Rule Chapter 60FF-1, Florida Administrative Code (F.A.C.). In the event of a conflict, the definitions provided in this document will prevail. Access When capitalized, this means review, inspect, transmit, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any State Data, regardless of type, form, or nature of storage; Access to a computer system or network includes local and remote access. Business Days Monday, Tuesday, Wednesday, Thursday, and Friday, excluding weekends and State paid holidays as set forth in section 110.117, F.S. Contractor The Responsive and Responsible Respondent(s), awarded a Contract, if any, pursuant to this ITN. This definition supersedes the definition in section 287.012(7), F.S. CPNI Customer Proprietary Network Information. The definition of CPNI is the Title 47 U.S. Code § 222(h) (2019) definition. CRR Cost Recovery Rate. The Department’s monthly cost recovery charge applied to Customer invoices. CSAB Communications Service Authorization and Billing system. https://portal.suncom.myflorida.com/start/#/login Customers The entities that are provided services under this Contract, including State agencies, which are required to use the SUNCOM Network, and other entities authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. End-user The individual that utilizes the device that consumes the resources defined by the monthly plan. The End-user’s employer is the Customer. EUPL End User Price List HA/HR Highly-available and Highly-reliable. Systems, services, and implementations designed to eliminate planned downtime and prevent unplanned downtime; methods utilize specific hardware, software, and processes; typically implemented in mission critical services. IP Internet Protocol IPsec An Internet Engineering Task Force standard. Text from RFC 4301 - IPsec creates a boundary, between unprotected and protected interfaces, for a host or a network. Traffic traversing the boundary is subject to the access controls specified by the user or administrator responsible for the IPsec configuration. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Attachment E – Definitions and Acronyms ITN No.: DMS-19/20-006 Page 2 of 2 Attachment E: Definitions and Acronyms IPsec Tunnel Tunnels are a design technique utilized by telecommunications service providers to manage traffic. IPsec tunnels are used to create closed user groups to enforce segregation of traffic. IPsec tunnels are a specific type of tunnel which provides security services for IP packets through encryption, authentication, and protection against replay. MFN MyFloridaNet OEU Other Eligible Users. The entities provided services under this Contract that are not State agencies and are not required to use the SUNCOM Network but are otherwise authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. These include, but are not limited to, political subdivisions of the State, including counties, municipalities, school districts, and water management districts. Also included are, private nonprofit elementary and secondary schools conditioned upon certain requirements, universities, libraries of community colleges, and nonprofit corporations. Person When capitalized in Sections 9 and 13 of Attachment B, Draft Contract, this means the Contractor’s employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person operating under the Contractor’s direction with Access to State Data or who enters either the premises or facilities where State Data is stored or accessible. Reply A formal response to this ITN. Respondent An entity that submits a Reply to this ITN. SLA Service Level Agreement SLA Clock Service Level Agreement Clock. The SLA clock refers to how a deliverable will be measured in terms of time for completion as stated in the particular SLA. SNMP Simple Network Management Protocol State The State of Florida State Data All documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received by the Contractor in its performance under this Contract. Subcontractor A third party performing work under the Contract at the direction of the Contractor, including affiliates, partners, teammates, and all other third-party vendors. VPN Concentrator Virtual Private Network Concentrator. A device, or collection of devices, built to manage secure connections within or between infrastructures. VRF Virtual Routing and Forwarding WDS Wireless Data Service WVS Wireless Voice Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-20/21-006 Addendum No. 1 Page 1 of 3 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary Addendum No. 1 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-20/21-006 Date: November 9, 2020 To: Prospective Respondents to ITN No.: DMS-20/21-006 From: Caitlen Boles, Procurement Officer Subject: Timeline Update ____________________________________________________________________________ 1. ITN No: DMS-20/21-006, subsection 1.8, Timeline of Events, the table is hereby amended as follows: TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 9, 2020 November 16, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 23, 2020 November 30, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 3:00 PM November 23, 2020 November 30, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 1 Page 2 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 Anticipated Evaluations Phase. December 1, 2020 December 4, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 12, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/432429477 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 432-429-477 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 432 429 477 Or dial directly: 432429477@67.217.95.2 or 67.217.95.2##432429477 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/432429477 10:00 AM April 19, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 1 Page 3 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date Anticipated date to post Notice of Intent to Award on the VBS. April 26, 2021 Anticipated Contract Execution. May 2021 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 1 of 26 Addendum No. 2 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-19/20-006 Date: November 16, 2020 To: Prospective Respondents to ITN No: DMS-19/20-006 From: Caitlen Boles, Procurement Officer Subject: Respondent Questions and Department Answers ____________________________________________________________________________ ITN No: DMS-19/20-006, is hereby amended as follows (deletions are shown by strikethrough and additions are underlined): 1. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.3.1, the third sentence, is hereby amended as follows: For closed user groups, the Contractor must configure both 1) public IP addresses owned by the State and Other Eligible Users and 2) private IP addresses furnished by the State DMS and Other Eligible Users. 2. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.9, paragraph 2, is hereby amended as follows: The Contractor is responsible for on-going testing of the WDS’s transport system (the interconnection between MCS and MFN) to ensure proper performance. The Contractor is responsible for testing each component, including wireless modems (before and after installation, if requested by the Customer), interconnection, interconnection failover, and closed user group configurations. The Contractor must demonstrate successful interconnection failover for each tunnel between the primary and secondary VPN concentrators as part of the Services Infrastructure Checklist signoff and as required by DMS. 3. ITN No: DMS-19/20-006, Attachment A: Statement of Work, section 3.12, paragraph 4, is hereby amended as follows: The Contractor must implement internal and external security procedures to guard its networks and applications against unauthorized access. The Contractor will provide DMS a generalized description copy of the Contractor’s associated security procedures upon request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 2 of 26 4. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.14.3, paragraph 3, is hereby amended as follows: The Contractor is required to participate in ESF-2 activities and respond to the needs of the State. The Contractor shall deliver the specified quantity (up to 100 of each type requested) of activated wireless (WVS and WDS) devices within twenty-four (24) hours of receiving the ESF-2 request. The devices will be delivered at Contract costs, with the only additional cost being reasonable expedited shipping. The Contractor shall use commercially reasonable efforts to deliver devices to any accessible (officially ordered safe to enter) location within the Contractor’s service area as directed by ESF-2. 5. ITN No: DMS-19/20-006, Attachment A: Statement of Work, section 3.17.1.e, is hereby amended as follows: e. Maintenance Notifications, SLA B7, B8, B9 (Subsections 3.19.4) 6. ITN No: DMS-19/20-006, Attachment A: Statement of Work, section 3.19.4, is hereby deleted in its entirety and replaced as follows: 4. Notifications. Electronic notifications are required during instances of significant service impact, including performance degradation, over a generalized area. Attachment C, SLA-B7. Electronic notifications are required in advance of maintenance activities when the activity may cause a significant service impact, including performance degradation, over a generalized area. Notifications must include an impact statement, date, time, and estimated duration of the service impact. Attachment C, SLA-B8 and SLA-B9. 7. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.23.1, is hereby amended as follows: 1. Provide all reporting activities listed in SOW subsection 3.26.5, Project Management – Implementation Plan and Customer Specific Migration Plans 3.27.5(1)(b) and SOW subsection 3.27.5(1)(c). 8. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.26.3, is hereby amended as follows: The Contractor shall create the following two (2) guides. These guides are deliverables subject to final acceptance by DMS. The Contractor shall update the guides when necessary as determined by either DMS or the Contractor. Attachment C, SLA-D11. 1. WDS and WVS Operations Guides. The Contractor shall create and maintain one (1) WDS and WVS Operations Guides describing the operational relationship between the Contractor and DMS. The guides must establish procedures to be followed by the Contractor while delivering services. This includes engineering, operational, and business processes for service delivery. At a minimum, the guides must include ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 3 of 26 2. WDS and WVS User Guides. The Contractor shall provide one (1) WDS and WVS User Guides that provide a set of instructions for the End-user. The User Guides must also contain device specifications, such as a recommendation of number of simultaneous users that each device can support. 9. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 4.5, is hereby amended as follows: DMS Demonstration Devices. Upon DMS request, in addition to any other test devices required by this SOW, the Contractor shall provide up to ten (10) wireless demonstration public safety devices equipment (including airtime) for use by the Department for the purposes of testing and evaluation at no additional cost. The demonstration equipment shall be made available for a minimum period of thirty (30) sixty (60) Business Days. Any demonstration equipment, forms, and processes shall be provided, managed, and maintained by the Contractor. Customer Demonstration Devices. The number of demonstration public safety devices the Contractor elects to provide to Customers is at the discretion of the Contractor. The Contractor will coordinate directly with any other Customer State agencies regarding public safety service demonstration equipment, notifying the Department in advance of these activities. 10. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 5.8, Work Orders, is hereby amended to delete the following: Attachment C, SLA-G1. 11. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 5.10, Invoicing Requirements, is hereby amended as follows: The Contractor will invoice DMS for all fulfilled orders based on a calendar month with invoices and electronic details submitted to DMS. Attachment C, SLA-F1. Invoices to DMS will consist of: 1) invoices for payment on an unchangeable format (e.g., paper) that reflect the total wholesale charges for the month (referred to herein as a, “handbill”), and 2) electronic detail files that substantiate all billable services. The total of substantiated detail charges must match the payment requests on each of the handbills. All credits due must be reflected on the invoice related to the first available billing cycle after the credit has been determined. Attachment C, SLA-F2. Both the handbill and electronic files for the CSAB portion must be received no later than the 10th calendar day of each month. 12. ITN No: DMS-19/20-006, Attachment A: Statement of Work, Section 5.12, Audit of Contractor Invoices, is hereby amended with the following text added: DMS will audit invoices to validate all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but: a) is complete (i.e., contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the handbill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time, this is a manual process. At any time during the Contract term, this may become an DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 4 of 26 electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within two (2) one (1) billing cycles from receipt of dispute. If Contractor has not resolved audit exceptions within two (2) one (1) billing cycles, the charges will be adjusted as determined by DMS. 13. ITN No: DMS-19/20-006, Attachment A: Statement of Work, Section 6.6, Customers Liability is hereby amended with the following text added: No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 5 of 26 14. ITN No: DMS-19/20-006, Attachment C: Service Level Agreements, SLA-B7, SLA-G2, and SLA-G3 are hereby amended as follows: Service Category SLA Number Deliverable Title Performance Metric Financial Consequence All calendar days, unless otherwise stated Additional SLA Clock Information Services and Devices for Mobile Communication Services SLA-B7 Notification, Significant Service Impact Planned Maintenance Notification of significant service impact received one (1) hour after beginning of impact, in accordance with SOW subsection 3.19.4 and section 4. received two (2) Business Days prior to any planned maintenance, in accordance with SOW subsection 3.20.4 and section 4 $2,500 per failure to notify The SLA is measured by the Contractor’s logs and emails. The SLA applies automatically one (1) hour after the determination of significant service impact. two (2) Business Days prior to any planned maintenance for which notice is not provided. Direct Ordering and Billing SLA-G2 Direct-Billed Accounts Monthly Report A Direct-Billed Accounts Monthly Report will be provided no later than the 30th 15th of the month on all direct- billed accounts, in accordance with SOW subsection 6.4 $1,000 per day Direct Ordering and Billing SLA-G3 Direct-Billed Accounts Quarterly Report A Direct-Billed Accounts Quarterly Report will be provided no later than the 30th 15th of the month on all direct- billed accounts, in accordance with SOW subsection 6.5 $1,000 per day Enclosure: Questions and Answers DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 6 of 26 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 7 of 26 Invitation to Negotiate Mobile Communication Services ITN No. DMS-19/20-006 Questions and Answers The Department’s answers to timely submitted questions are below. Question Number Section Page Number Question Answer 1 ITN, 3.6.1 12 We are in the telecommunications business and have the ability to provide cellular voice, data and sms services as required by this ITN. Section 3.6.1 requires minimum compliance with “Consolidated Communications Marketplace Report – 2018, paragraph 6, page 4, and paragraph 44, page 37, is presumed to meet this coverage requirement.” This renders this ITN open to only AT&T, T- Mobile and Verizon. Am I reading this correctly? No. Please see the entirety of ITN Section 3.6.1, including: “A Respondent not listed in the above-mentioned FCC report as a nationwide service provider must submit documentation showing that it has been independently verified by a government entity as meeting these coverage requirements.” 2 N/A N/A Would it be possible to supply the SOW and required forms in Microsoft Word format for recently released ITN # DMS-19/20-006? Vendors may contact the Procurement Officer in writing via email to request Attachment A, Statement of Work (SOW), in Microsoft Word format. Only the SOW will be provided in Microsoft Word format. 3 N/A N/A Would the State please provide a word version of each ITN document? Please see Answer No. 2. 4 ITN, 1.3 4 When will the new agreement commence – May 2021 or after expiration of existing agreement? The anticipated contract execution date is May 2021 to allow time for migration to new Contract(s), if awarded. 5 ITN, 1.3 4 Will the agreements run concurrently? Yes. The Department expects any Contracts entered into as a result of this ITN to be concurrent. 6 ITN, 1.8 5 Will the State please consider extending the final deadline one month due to the complexity of the RFP? No. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 8 of 26 Question Number Section Page Number Question Answer 7 ITN, 1.8 6 Will the State provide answers to Respondents questions as available (before 11/9)? Respondents would like answers ASAP to confirm about ability to support requirements. These answers to Respondent’s timely submitted questions are being posted in accordance with Section 1.8, Timeline of Events, of the ITN. 8 Attachment A – Statement of Work N/A For requirements that do not allow comment, how should Respondents provide clarifications regarding our ability to support the request? See ITN section 4.4, Negotiations. However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 9 Attachment A – Statement of Work: 4.4 & 4.8 54-55 Requirement 4.4 only references 3GPP and does not synch with 4.8 NPSTC standards. Does the State require Respondents to certify NPSTC compliance prior to (or during) the proposal stage? Subsection 4.4 requires public safety service plans and devices to adhere to the 3GPP standard. Subsection 4.8 requires the Contractor to demonstrate that a PTT device or service adheres to the NPSTC standard before it can be advertised or marketed as ‘mission critical.’ Respondents are not required to certify NPSTC compliance in their Replies. 10 Attachment A – Statement of Work & Attachment C – Service Level Agreements SLA-F2 Please confirm which requirement SLA-F2 applies. SLA-F2 applies to SOW subsection 5.10. Please see Section 11 of Addendum No. 2. 11 Attachment A – Statement of Work & Attachment C – Service Level Agreements SLA-G1 Please confirm SLA-G1 applies to 6.2 (not 5.8). Confirmed, SLA-G1 applies to SOW subsection 6.2. Please see Section 10 of Addendum No. 2. 12 Attachment A – Statement of Work: 5.8 60 Does 5.8 Work Orders have an associated SLA? If yes, please confirm SLA#. No. 13 ITN, 3.6.1 12 The State of Florida’s minimum qualification requirement for 3.6.1, for being a facilities-based mobile wireless service provider with a network that covers at least 90% of the nation’s non-rural population, significantly limits competition. Many potential bidders, who have proven their ability to Section 3.6.1 will remain the same. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 9 of 26 Question Number Section Page Number Question Answer add value to large enterprise and Government customers, do not have the proper FCC certifications. We are a facilities based network provider with POPs all over the country and we have relationships with all major wireless providers which gives us carrier-agnostic wireless coverage of well over 90% of the nation's non-rural population. We believe there are additional companies that can add significant value that may not have proof of the volume of coverage. Can the State of Florida revise this requirements to be less restrictive to encourage more competition? 14 N/A N/A Would D.M.S. accept responses from a Mobile Virtual Network Operator (MVNOs) if it creates more competition amongst all of the respondents and ultimately better competitively priced services for SUNCOM customers? Mobile Virtual Network Operators (MVNOs) are not precluded from submitting a Reply. The Department interprets facilities-based mobile wireless service providers for the purpose of this procurement to include vendors that provide the services using their own network facilities and spectrum for which it holds a license, manages, or for which it has obtained the right to use via a spectrum leasing arrangement. 15 Attachment A – Statement of Work: 1.1.5 & 4.2 Under sections 1.1.5 and 4.2 which center around public safety. Would D.M.S. disqualify vendors who don’t have access to Firstnet and other Wireless Priority Access on smartphones or is this an optional subsection that would only apply to Suncom customers in the area of Public Safety? No. Section 4.2 is optional. Providing public safety specific devices, as referenced in section 1.1.5, is optional. 16 3.18 35 What is the maximum SLA penalty that can be applied in any given month? Maximum CAP? There is no cap on the amount of SLAs that may be applied in a given month. 17 3.18.5 36 What will serve as validation for the contractor that this report was received on time by DMS? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 10 of 26 Question Number Section Page Number Question Answer Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. 18 3.19.1 37 What will serve as validation for the contractor that this report was received on time by DMS? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. 19 3.19.4 37 What will serve as validation for the contractor that this message was received on time by DMS? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. 20 3.19.4 37 How will discrepancies between Contractors time stamping and DMS time stamping be resolved? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 11 of 26 Question Number Section Page Number Question Answer 21 2 4 In ATTACHMENT B - DRAFT CONTRACT, the “Contract and Documents Hierarchy”is not consistent with the actual ITN Attachments A through E. For example, Section 2 (1-7) identifies Attachment A as “Definitions and Acronyms” whereas, it is Attachment E in the ITN Attachments. It also refers to Attachment C as “Contractor’s Pricing” with three Exhibits whereas Attachment C is “Service Level Agreements” in the ITN documents. Please provide further clarification. Section 2, Contract Documents and Hierarchy, of the Draft Contract specifies the order of precedence for the resulting Contract(s), if any. The documents are not intended to match the ITN attachments and are updated prior to Contract execution to follow the typical naming convention (e.g., A, B, C, etc.). 22 6.6 65 The document indicates that there are 66 total pages but there are only 65 pages provided in Attachment A. Is there a missing page? This is a clerical error and Attachment A: Statement of Work should read 65 pages. 23 6.6 65 There are no instructions at the end of Section 6 “Direct Ordering and Billing”. Did The State intend to include specific instructions or a “Read, understands, and will comply” statement at the end of the section? Please see Section 13 of Addendum No. 2. 24 1.8 6 In ITN Document, under the "Timeline of Events", the respondent requests a two month extension to January 29, 2021 based on holiday staffing issues. No. 25 4.5 54 What is the limit on the number of device demos required? Currently, the Vendor is contracted for up to 10 demo devices. Please see Section 9 of Addendum No. 2. 26 4.8 55 Does the statement; “Mission critical push-to-talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical”, as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department.” include the statements 3GPP MCPTT compliant? 3GPP MCPTT compliance is not required for NPSTC compliance, but the Department reserves the right to discuss additional compliance requirements during negotiations in accordance with ITN section 4.4, Negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 12 of 26 Question Number Section Page Number Question Answer 27 4.8 55 Does the reference to "the Department" refer to NPSTC or State of Florida DMS? State of Florida, DMS 28 4.8 55 Please confirm that is the correct use for compliance testing. https://www.npstc.org/documents/Functional%20Description%20MCV%20v5.doc - Included In Question Attachment 1 - Question Attachment 1 - Mission Critical Voice Communications Confirmed. 29 ITN, 1.8 5 Will the State please consider extending the deadline for questions two weeks due to the complexity of the RFP? No. 30 ITN, 1.8 5 Will Respondents be able to ask follow-up questions on the complete Respondent answers scheduled to be release on 11/9? No. Respondents invited to participate in negotiations will be permitted to ask additional questions during the negotiations phase. 31 Attachment A – Statement of Work, 2 13-16 Will the State agree to add “or equivalent experience” to each Key Staff Position descriptions as follows: The (POSITION) shall possess the following minimum qualifications, or equivalent experience: 2.2 Key Staff Position - Account Manager 2.3 Key Staff Position - Project Manager 2.4 Key Staff Position - Business Operations Manager 2.5 Key Staff Position - Engineering and Design Manager 2.6 Key Staff Position - Operations and Security Manager See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 13 of 26 Question Number Section Page Number Question Answer 32 Attachment A – Statement of Work, 2 13 Will the State agree to modify the language “The (POSITION) or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year” to state the following: “24x7x365 support will be available through a Care team.” Key staff may not be available 24/7/365 but Contract will provide this level of support through its Care team. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 33 Attachment A – Statement of Work, 2.3 14 Will the State agree to remove minimum qualification #5 from Section 2.3 Key Staff Position - Project Manager? While the Respondent will agree to meet all other qualifications for this Key Staff Position, it is respectf ully requested that the certification requirement be removed to allow more flexibility in staffing. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 34 Attachment A – Statement of Work, 3.3 18 Please confirm the CSAB portal services are only available to State agencies on one centralized DMS account? The CSAB portal and its functionality is available to all Customers; both State agencies and OEUs. 35 Attachment A – Statement of Work, 3.3 18 Will the State agree to modify this sentence in Section 3.3 to delete the phrase “owned by the State and Other Eligible Users” and replace the language with “public IP address owned by Contractor”? The revised language would read as follows: “The Contractor must configure both 1) public IP addresses owned by Contractor the State and Other Eligible Users and 2) private IP addresses furnished by DMS and Other Eligible Users. Please see Section 1 of Addendum No. 2. 36 Attachment A – Statement of Work, 3.4 19 Please confirm OEU’s are not permitted to order and bill through their own instance in the CSAB portal. The CSAB portal and its functionality is available to all Customers; both State agencies and OEUs. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 14 of 26 Question Number Section Page Number Question Answer 37 Attachment A – Statement of Work, 3.5 20 What are the Direct-Billed OEU’s permitted to do and/or order within the State CSAB? OEU’s are not restricted from ordering from the CSAB portal, its functionality is available to all Customers. This can be further discussed in negotiations. 38 Attachment A – Statement of Work, 3.6 24 Please confirm the State will continue to own and maintain all of the MFN equipment and circuitry. Confirmed. 39 Attachment A – Statement of Work, 3.6 24 Please confirm the Respondent will maintain equipment and capacity on the Respondent side. Please see subsection 3.6 (page 21). “In each network-to-network interface location the Contractor must provide equipment and a corresponding design that will function as an IPsec Virtual Private Network (VPN) concentrator.” Please see subsection 3.15 (page 33). “The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software.” See also Figure 4, IPsec VPN Interconnection into MyFloridaNet on page 22 of the SOW; the Contractor is financially responsible for its interface to the internet. 40 Attachment A – Statement of Work, 3.9 28 Will the State agree to modify the following portion of this requirement: “including wireless modems (before and after installation, if requested by the Customer)”? The Respondent will assist with the deployment and ongoing deployment / kitting support for bulk orders of (50) or more. Basic power on / connectivity testing including a QA process sampling for application load is performed for bulk orders by our kitting and staging partners. The State will have support available to Please see Section 2 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 15 of 26 Question Number Section Page Number Question Answer troubleshoot issues related to connectivity, CUG, Failover, etc. 41 Attachment A – Statement of Work, 3.12 29 The Respondent respectfully requests the following be removed from this requirement: “The Contractor will provide DMS a copy of the Contractor’s associated security procedures upon request.” Respondent security procedures are considered proprietary. Respondent will communicate details where necessary. Please see Section 3 of Addendum No. 2. 42 Attachment A – Statement of Work, 3.14.3 32 Is this requirement per agency and per event? Per event, not per agency. Please see Section 4 of Addendum No. 2. 43 Attachment A – Statement of Work, 3.14.3 32 Does the State intend to keep or return devices to the Respondent after the emergency event? Return. 44 Attachment A – Statement of Work, 3.15 33 Please confirm the State will be financially responsible for the MFN equipment and circuitry including VPN concentrators, circuits, and infrastructure components. Please see subsection 3.15 (page 33). “The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software.” See also Figure 4, IPsec VPN Interconnection into MyFloridaNet on page 22 of the SOW; the Contractor is f inancially responsible for its interface to the internet. 45 Attachment A – Statement of Work, 3.17 34 Please further describe what statistics on products/services from a high level to a detailed level the State is looking for Respondents to provide. The Department will provide additional information at the time of request when the items specified in section 3.17.2 are requested from the Contractor. 46 Attachment A – Statement of Work, 3.17 34 What information does the State wish to receive regarding device trends? Please see Answer No. 45. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 16 of 26 Question Number Section Page Number Question Answer 47 Attachment A – Statement of Work, 3.19 37 Please confirm the DMS will funnel escalations from agencies and OEU to the Respondent as opposed to individual agencies and OEU escalating directly to the Respondent. OEUs, State agencies, and DMS may contact the Contractor(s) directly. 48 Attachment A – Statement of Work, 3.19 37 If there is a customer impacting outage as a result of any planned maintenance, those notifications will be provided by Respondent under the unplanned maintenance notification process. Will the State agree to modify SOW subsection 3.19 to modify (4) with the following revised language? Notifications. Notifications must be for provided for planned, emergency, and unplanned maintenance. The Contractor shall send an electronic notification which informs DMS of 1) a planned maintenance which may potentially cause a service outage; 2) emergency maintenance when it may cause a service outage and when there is an outage impacting a generalized area; and 2) unplanned maintenance for significant unplanned maintenance and when there is a significant performance impact over a generalized area. The notification must include an impact statement, date, time, and estimated duration of the maintenance. Attachment C, SLA-B7, B8, and B9. Please see Section 6 of Addendum No. 2. 49 Attachment A – Statement of Work, 3.23 41 SOW subsection 3.23(1) states that the Contract shall “Provide all reporting activities listed in SOW subsection 3.27.5(1)(b) and SOW subsection 3.27.5(1)(c).” Can the State please confirm that the citations to subsection 3.27.5(1)(b) and 3.27.5(1)(c) are the correct subsections? There does not appear to be subsections with these numbers in the SOW. Please see Section 7 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 17 of 26 Question Number Section Page Number Question Answer 50 Attachment A – Statement of Work, 3.23 (7) 41 Will the State agree to revise SOW Subsection 3.23(7)(c) to revise the statement “Migration does not include new Customers or Customers changing their services after migration” to state, “Migration does not include new Customers, or Customers changing their services after migration, or non-State agencies that opt to purchase under a different contract vehicle.” Non-State agencies and are not required to use this Contract and Contractors, both incumbent and non-incumbent, should not be required to migrate those Customers to this new Contract if the non-State agency opts to utilize a different contract vehicle. See ITN section 4.4, Negotiations. However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 51 Attachment A – Statement of Work, 3.26.2 47 Respondent respectfully requests the following be removed from this requirement: “costs and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI),”. This portion of the requirement is not applicable to a fixed-priced wireless contract. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 52 Attachment A – Statement of Work, 3.26.2 47 Respondent requests that the State clarify that the Contractors have up to 18 months to complete the Project Implementation Phase. Contract Nos. DMS-10/11-008A – C expire January 19, 2022. The Contract(s), if any, resulting from this ITN are anticipated to be executed in May 2021. This leaves eight (8) months for implementation. The timeframe for each awarded Contractor’s implementation will be agreed upon in the Implementation and Migration Plan. 53 Attachment A – Statement of Work, 3.26.3 48 Please clarify the State’s expectations for the Operations Guide. What type of topics and information would the State like included in the Guide? During the Implementation Phase, some details related to “engineering, operational, and business processes” will need to be agreed upon between the Department and the Contractor(s). Once those standard operating procedures are written, they are to be collected and published as the Operations Guide. “At a minimum, the guide must include DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 18 of 26 Question Number Section Page Number Question Answer ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes.” A specific example of a topic to be included in the guide will be the answer to the question, “How should the Contractor notify the State when a device is not available at the point of order?” See also Section 8 of Addendum No. 2. 54 Attachment A – Statement of Work, 3.26.5 (c) 49 Please define ‘non-incumbent’. Non-incumbent Contractors would be any vendors the Department contracts with as a result of this ITN that do not currently have an MCS Contract with the Department. 55 Attachment A – Statement of Work, 4 53 Specific to 4. Public Safety Service Plans and Devices, are Respondents permitted to not bid on this section of the ITN? Yes. 56 Attachment A – Statement of Work, 4 53 Should the Respondent be unable to meet all Public Safety specifications as written, will there be an opportunity for Respondent to add specified services after award should those specifications be met? Contract terms may be negotiated in accordance with ITN Section 4.4, Negotiations; however, Contract terms can only be changed after Contract execution via amendment, in accordance Section 19.10, Modification and Severability, of Attachment B, Draft Contract. 57 Attachment A – Statement of Work, 4 53 Should the Respondent be unable to meet all Public Safety specifications as written, would DMS allow Respondent’s Public Safety solutions onto the contract to allow local entities to purchase such using the FL MCS contract, if they so deemed these solutions meet their needs? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 58 Attachment A – Statement of Work, 4 53 Should the Respondent need development time to meet the Public Safety specifications as written, could the Respondent be allowed a 12 month time period after award to meet such expectations, knowing no sales would occur until the specifications are met? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 19 of 26 Question Number Section Page Number Question Answer 59 Attachment A – Statement of Work, 4 53 Should the Respondent meet several of the Public Safety specifications and provide significant advantages in price or other capabilities, will it still be considered as an option for the State? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and replies must be submitted as if the current Contract terms apply. 60 Attachment A – Statement of Work, 4.5 54 What aspects of the Public Safety offer is the State looking to be demonstrated? Test devices required by section 4.5 (wireless demonstration equipment) could be any device the awarded Contractor(s) are proposing for addition in their catalogs as a public safety device. 61 Attachment A – Statement of Work, 4.7 55 The Respondent requests the State strike ‘device type’ from this requirement. Responder does not always have access to this data, such as in a BYOD scenario. The Contractor will not be required to provide information that is not available. 62 Attachment A – Statement of Work, 5.3 58 Please confirm the State’s definition of inventory for this requirement (services or equipment)? Inventory is described in subsection 5.9, Inventory. 63 Attachment A – Statement of Work, 5.9 58 How should the Respondent notify the State when a device is not available at the point of order? This level of detail related to this business process will be developed during the implementation process. 64 Attachment A – Statement of Work, 5.5 59 Please provide a sample CSAB Service Catalog. The requested information can be found on the Contractor’s EUPLs, which are uploaded into the CSAB Service Catalog. The Department’s current EUPLs can be accessed at: https://www.dms.myflorida.com/business_operatio ns/telecommunications/suncom2/voice_services/m obile_communication_services 65 Attachment A – Statement of Work, 5.6 59 Will the State please confirm the 0.7% transaction fee that all vendors must collect for sales made on the MyFloridaMarketPlace (MFMP) online procurement system is not subject to the rules/requirements in section 5.6? Confirm. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 20 of 26 Question Number Section Page Number Question Answer 66 Attachment A – Statement of Work, 5.9 6.1 Please confirm the State wants a view into only the active inventory on CSAB for the DMS account, as opposed to Contractor’s available device inventory. The State is not requiring a view into the Contractor’s available device inventory. 67 Attachment A – Statement of Work, 5.10 61 Is the State willing to agree to remove the phrase “based on a calendar month” from this requirement? The Respondents bill-cycles don’t align with the calendar month. A full month cycle of service is needed. Bill cycle does not have to begin on the 1st of each month and end on the 30th. 68 Attachment A – Statement of Work, 5.10 61 Is the State willing to agree to modify the timeframe for the following sentence “for electronic files for the CSAB portion must be received no later than the 10th calendar day of each month” to “15 business days” from this requirement? The Respondents billing process requires the additional time to complete our internal steps. Ten (10) calendar days after the bill cycle completes for DMS CSAB accounts; however, if billed directly to Customer, no billing detail is needed for DMS. 69 Attachment A – Statement of Work, 5.11 61 Is this Substantiating Detail File specific to the CSAB bill file or required for all accounts purchasing under the contract? The invoice substantiation file is specific to CSAB individual bills required under the Contract. 70 Attachment A – Statement of Work, 5.11 61 Please provide definition for unique ID? CSAB inventory number. 71 Attachment A – Statement of Work, 5.12 62 The Respondent respectfully asks for the following modification to this requirement: “DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within two (2) one (1) billing cycle from receipt of dispute or the Contractor will advise the DMS staff if additional time is required. If Contractor has not resolved audit exceptions within one (1) billing cycle, the charges will be adjusted as determined by DMS.” Two bill cycle – If Contractor has not resolved audit exceptions within two (2) billing cycles, the charges will be adjusted as determined by DMS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 21 of 26 Question Number Section Page Number Question Answer 72 Attachment A – Statement of Work, 5.16 62 Is the State willing to agree to remove the phrase “based on a calendar month” from this requirement? The respondent bill-cycles don’t align with the calendar month. Please see Answer No. 67. 73 Attachment A – Statement of Work, 6 63 In regards to “By acceptance of an MFMP purchase order” does this refer to standard punch-out CXML PO specification? MFMP purchase order routing is typically discussed once the Department and Contractor begin testing the MFMP punchout catalog during the Implementation Phase. The Contractor has two (2) options for order routing: email or electronic via the Ariba Network. If the Contractor elects to use email order routing, orders will be sent as an attachment using HTML format. If the Contractor elects to use electronic order routing, orders will be sent via cXML. 74 Attachment A – Statement of Work, 6.3 & 6.4 64 Please define “Customer corporate identifier”. The corporate identifier is found in reports and statements (bills) associated with direct-billed accounts. This static entry is created by the Contractor. It allows Customers and DMS to recognize reports and statements as generated under the Contract. 75 Attachment A – Statement of Work, 6.4 64 Can the State please provide a template for this report? There is no template for the Direct-Billed Monthly Report. It is provided by the Contractor and subject to DMS final approval. 76 Attachment A – Statement of Work, 6.5 65 Can the State please provide a template for this report? There is no template for the Direct-Billed Quarterly Report. It is provided by the Contractor and subject to DMS final approval. 77 Attachment A – Statement of Work, 6.5 65 The Respondent requests the State strike ‘device type’ from the Quarterly Reporting of Direct-Billed Accounts. Responder does not always have access to this data, such as in a BYOD scenario. Please see Answer No. 61. 78 Attachment C – Service Level Agreements 1 Respondent requests a limitation on financial penalties be included in Attachment 3, Service Level Agreement to limit each individual SLA to a cap of not more than 2% of monthly revenue per SLA, with an aggregate monthly cap across See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 22 of 26 Question Number Section Page Number Question Answer all SLAs in Attachment 3 of not more than 5% of monthly revenue under the Contract. 79 Attachment C – Service Level Agreements 1 Will the State confirm that one, multiple, or recurring violations of an SLA will not be considered a breach of the Contract? Please see Attachment B – Draft Contract, section 11.2. “One, multiple, or recurring violations of a SLA may be considered a breach of the Contract and may result in a suspension or cancellation of PO(s) or CSA(s). The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of PO(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of PO(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors.” 80 Attachment C – Service Level Agreements 1 Regarding SLA language and penalties, the ITN is not allowing any method of negotiation. Will the State reconsider, or is the only other contractor option a no-bid? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and replies must be submitted as if the current Contract terms apply. 81 Attachment C – Service Level Agreements 1 Will SLA penalty amounts be individually negotiated with each vendor, or contract consistent for all vendors? The Department’s intent is to have consistent SLAs across all Contracts, if multiple Contracts are awarded. However, the Department reserves the right to negotiate all terms with vendors individually. See also ITN section 4.4, Negotiations. However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 82 Attachment C – Service Level Agreements, SLA-B1 2 The Respondent respectfully requests the following changes to the financial consequence for this SLA: See ITN section 4.4, Negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 23 of 26 Question Number Section Page Number Question Answer $500 $5,000 per connectivity issue incidence $5,000 per quarter hour if the failover is not successful and that results in downtime of longer than 500 second However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 83 Attachment C – Service Level Agreements, SLA-B3 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the SLA Compliance Report to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 84 Attachment C – Service Level Agreements, SLA- B4 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the Escalation Activity Report to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 85 Attachment C – Service Level Agreements, SLA-B5 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the Zero Usage Report to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 86 Attachment C – Service Level Agreements, SLA-B6 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the Escalation Procedure Development and Updates to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 87 Attachment C – Service Level Agreements, SLA- B7 3 If there is a customer impacting outage as a result of any planned maintenance, those notifications will be provided by Respondent under the unplanned maintenance notification process. As such, Respondent requests that SLA-B7 Notification, Planned Maintenance be removed in its entirety? Please see Section 14 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 24 of 26 Question Number Section Page Number Question Answer 88 Attachment C – Service Level Agreements, SLA-B7 3 If SLA-B7 is not removed, Respondent respectfully requests reducing the financial consequence from $2500 / day for Planned Maintenance to $500 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 89 Attachment C – Service Level Agreements, SLA- B8 4 Respondent respectfully requests reducing the financial consequence from $2500 / day for Emergency Maintenance to $500 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 90 Attachment C – Service Level Agreements, SLA-B9 4 Respondent respectfully requests reducing the financial consequence from $2500 / day for Unplanned Maintenance to $500 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 91 Attachment C – Service Level Agreements, SLA- B10 5 Will the State agree to revise SL-B10 to remove the existing Performance Metric and replace it with the following: “The SLA clock stops for incumbent Contractors when all End-users are identified as either migrated, or no longer receiving services from the Contractor, or for non-State agencies having selected another contract vehicle. The SLA clock stops for non-incumbent Contractors when all End-users identified as purchasing services from the non-incumbent Contractor are migrated or for non-State agencies having selected another contract vehicle.” See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 92 Attachment C – Service Level Agreements, SLA- D17 8 Respondent respectfully requests SLA-D17 be removed in its entirety because most tasks in the checklist have individual SLAs already assigned. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 25 of 26 Question Number Section Page Number Question Answer 93 Attachment C – Service Level Agreements, SLA-F1 8 The Respondent respectfully requests the removal of this SLA due to the ambiguity of ‘complete and accurate’. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 94 Attachment C – Service Level Agreements, SLA- F1 8 Respondent respectfully requests reducing the financial consequence from $1000 / day for delayed invoices to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 95 Attachment C – Service Level Agreements, SLA-F2 8 The Respondent respectfully requests the removal of this SLA. The financial consequence could far exceed most credits and the Respondent’s standard business practice it to apply credits within two (2) billing cycles. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 96 Attachment C – Service Level Agreements, SLA-G1 9 Please confirm the fees cited as previous in the following Performance Metric should be for the current quarter: “An electronic Cost Recovery Payment will be provided within forty-five (45) days after the end of the calendar quarter to cover the fees collected for the previous quarter, in accordance with SOW subsection 6.2” This is correctly stated in Attachment C, SLA-G1. For example, the Cost Recovery Payment for the calendar quarter January through March is due by May 15th, which is within forty-f ive (45) days after the end of the calendar quarter. 97 Attachment C – Service Level Agreements, SLA-G2 9 The Respondent respectfully requests the following change to this requirement: A Direct-Billed Accounts Monthly Report will be provided no later than the 30th 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.4 Please see Section 14 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 26 of 26 Question Number Section Page Number Question Answer 98 Attachment C – Service Level Agreements, SLA-G2 9 Respondent respectfully requests reducing the financial consequence from $1000 / day for delayed invoices to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 99 Attachment C – Service Level Agreements, SLA- G3 9 The Respondent respectfully requests the following change to this requirement: A Direct-Billed Accounts Quarterly Report will be provided no later than the 30th 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.5 Please see Section 14 of Addendum No. 2 100 Attachment C – Service Level Agreements, SLA-G3 9 Respondent respectfully requests reducing the financial consequence from $1000 / day for delayed invoices to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-20/21-006 Addendum No. 3 Page 1 of 3 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary Addendum No. 3 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-20/21-006 Date: March 29, 2021 To: Prospective Respondents to ITN No.: DMS-20/21-006 From: Caitlen Boles, Procurement Officer Subject: Timeline Update ____________________________________________________________________________ 1. ITN No: DMS-20/21-006, subsection 1.8, Timeline of Events, the table is hereby amended as follows: TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 16, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 30, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 3:00 PM November 30, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 3 Page 2 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 Anticipated Evaluations Phase. December 4, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 12, 2021 April 29, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/170310357 You can also dial in using your phone. United States (Toll Free): 1 866 899 4679 United States: +1 (571) 317-3116 Access Code: 170-310-357 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 170 310 357 Or dial directly: 170310357@67.217.95.2 or 67.217.95.2##170310357 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/170310357 10:00 AM April 19, 2021 May 3, 2021 Anticipated date to post Notice of Intent to Award on the VBS. April 26, 2021 May 10, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 3 Page 3 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date Anticipated Contract Execution. May 2021 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Addendum No. 4 Page 1 of 3 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Addendum No. 4 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-19/20-006 Date: April 27, 2021 To: Prospective Respondents to ITN No.: DMS-19/20-006 From: Caitlen Boles, Procurement Officer Subject: Timeline Update ____________________________________________________________________________ 1. ITN No: DMS-19/20-006, subsection 1.8, Timeline of Events, the table is hereby amended as follows: TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 16, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 30, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 3:00 PM November 30, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 4 Page 2 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 Anticipated Evaluations Phase. December 4, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 29, 2021 May 26, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/170310357 You can also dial in using your phone. United States (Toll Free): 1 866 899 4679 United States: +1 (571) 317-3116 Access Code: 170-310-357 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 170 310 357 Or dial directly: 170310357@67.217.95.2 or 67.217.95.2##170310357 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/170310357 10:00 AM May 3, 2021 May 27, 2021 Anticipated date to post Notice of Intent to Award on the VBS. May 10, 2021 June 1, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 4 Page 3 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date Anticipated Contract Execution. May 2021 June 2021 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0887 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Information Technology Agenda Number: 7.16 SUBJECT/RECOMMENDATION: Authorize a purchase order to the State of Florida Department of Management Services (DMS) for SUNCOM long distance service, State AIN Centranet lines, and toll-free lines, in an amount not to exceed $164,400.00 for the period October 1, 2022 through September 30, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative Purchasing, and authorize the appropriate officials to execute same. (consent) SUMMARY: The DMS SUNCOM services are telecommunications infrastructure and services used for all city alarm systems (~180 lines) and every location that is not connected to the City’s main PBX (Private Branch Exchange) system (~250). There are 430 individual phone lines used by the City at a rate of approximately $20/line/month, which is an approximate 50% discount from commercial service provider by our local carrier options. Many of these service lines are enhanced with long-distance service, local exchange connections, “800” services and conference calling capability. Department of Management Services Total - $164,400 - Long Distance $658 per month x 12 = $8,000 - Local $124 per month x 12 = $1,500 - Centranet lines $12,900 per month x 12 = $154,800 - 800 # $3.00 per month x 12 = $100 This is a piggyback off the State of Florida Department of Management Services, Contract No. Contract DMS-17/18-004B, valid through July 13, 2025. APPROPRIATION CODE AND AMOUNT: Funds are available in cost code 5559865-542100. USE OF RESERVE FUNDS: N/A Page 1 City of Clearwater Printed on 9/13/2022 CONTRACT FOR SUNCOM COMMUNICATIONS SERVICES CONTRACT NO: DMS-17/18-004B BETWEEN THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES AND AT&T CORP. 20200626-4904 Contract No.: DMS-17/18-004B Page 2 of 32 SUNCOM Communications Services CONTRACT Table of Contents: SECTION 1. CONTRACT TERM AND TERMINATION ............................................................... 3 SECTION 2. CONTRACT DOCUMENTS AND HIERACHY ........................................................ 4 SECTION 3. PAYMENT AND FEES ............................................................................................. 5 SECTION 4. CONTRACT ADMINISTRATION ............................................................................. 7 SECTION 5. CONTRACT MANAGEMENT................................................................................... 8 SECTION 6. COMPLIANCE WITH LAWS .................................................................................. 10 SECTION 7. MISCELLANEOUS ................................................................................................. 12 SECTION 8. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION ...................................................................................................................... 15 SECTION 9. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT AND INTELLECTUAL PROPERTY....................................................................................................... 17 SECTION 10. DATA SECURITY ................................................................................................. 19 SECTION 11. GRATUITIES AND LOBBYING............................................................................ 20 SECTION 12. CONTRACT MONITORING ................................................................................. 21 SECTION 13. CONTRACT AUDITS ........................................................................................... 23 SECTION 14. BACKGROUND SCREENING AND SECURITY................................................. 24 SECTION 15. E-VERIFY ............................................................................................................. 28 SECTION 16. COMMUNICATIONS AND CONFIDENTIALITY.................................................. 28 SECTION 17. LICENSING .......................................................................................................... 29 SECTION 18. BOND.................................................................................................................... 29 SECTION 19. CUSTOMER OF RECORD .................................................................................. 30 SECTION 20. SPECIFIC APPROPRIATION .............................................................................. 30 SECTION 21. LIMITATION OF LIABILITY.................................................................................. 31 Exhibits: Exhibit A – Request for Best and Final Offer to ITN DMS-17/18-004; Exhibit B – Contractor’s Best and Final Offer to ITN DMS-17/18-004 and Contractor’s Forms 1-7 submitted in response to ITN DMS-17/18-004; Exhibit C – Invitation to Negotiate for ITN DMS-17/18-004, Attachment F for ITN DMS-17/18- 004, and addenda 1, 2, and 4 for ITN DMS-17/18-004 in reverse order of issuance Contract No.: DMS-17/18-004B Page 3 of 32 SUNCOM Communications Services This Contract is between the STATE OF FLORIDA, DEPARTMENT OF MANAGEMENT SERVICES (Department), an agency of the State of Florida with offices at 4050 Esplanade Way, Tallahassee, Florida 32399-0950, and AT&T Corp., (Contractor) with offices at 1820 East Park Avenue, Tallahasse, Florida, 32301, each a “Party” and collectively referred to herein as the “Parties”. The Parties enter into this Contract (hereinafter “the Contract”) in accordance with Chapters 282 and 287, Florida Statutes, and with the negotiated terms and conditions of Invitation to Negotiate, DMS-17/18-004 SUNCOM Communication Services. The Contractor was awarded to provide voice services and related communication services and features for the following Service Categories: Service Category 1: Unified Communications (Single and Multi-Tenant), Service Category 2: Session Initiation Protocol (SIP) Trunking, Service Category 3: Contact Center (Single and Multi-Tenant), and Service Category 4: Centrex Services. SECTION 1. CONTRACT TERM AND TERMINATION 1.1 Initial Term The initial term of the Contract will be five (5) years and will begin on the date the Contract is signed by all Parties. 1.2 Renewal Upon written agreement, the Department and the Contractor may renew the Contract in whole or in part for up to five (5) renewal years in accordance with section 287.057(13), F.S., and Rule 60A-1.048, Florida Administrative Code (F.A.C.). 1.3 Transition Services The Contractor will be required to perform transition services associated with the end of the Contract or breach of Contract and related to the transition between SCS and the replacement contract at no cost, which may take place at any time during the Contract term. The complete transition of existing services to replacement services or to replacement contracts is hereby explicitly made a criterion for completing the Contract. As part of transition services, the Contractor shall: i) Provide sufficient efforts and cooperation to ensure an orderly and efficient transition of services to any replacement contract. ii) Deliver to the Department upon request, whether or not previously made available, the following on an as-needed basis: a. Current operations guides and procedures the Contractor follows to provide the services; and b. A disclosure of the equipment, software, and third-party contract services required to perform the services. iii) Assist the Department with migration of databases of information as needed in a format, method, and timeline acceptable to the Department that is consistent with current industry practices and standards. iv) Assist the Department with the installation of network-to-network connections to facilitate continuity for SUNCOM Communication Services (SCS) sites. Network-to-network connections shall be paid for by the Department at the current contract pricing. Contract No.: DMS-17/18-004B Page 4 of 32 SUNCOM Communications Services v) Promptly answer all questions related to the transition and migration of the SCS, upon request. vi) To the extent possible, provide such other services, functions, or responsibilities inherent or necessary to the transition of existing SCS to a replacement contract, provided that such services, functions, or responsibilities are limited to that which can be delivered with the then current Contractor team staffing and subcontractors, if required. 1.4 Suspension of Work and Termination 1.4.1 Suspension of Work The Department may, at its sole discretion, suspend any or all services at any time, when in the best interest of the Department or Customer to do so. The Department will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the activities associated with the Contract. Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract. Suspension of work will not entitle the Contractor to any additional compensation. 1.4.2 Termination for Convenience The Contract may be terminated by the Department in whole or in part at any time, when it is in the best interest of the State of Florida. If the Contract is terminated before performance is completed, the Contractor will be paid only for that work satisfactorily performed, prior to the termination, for which costs can be substantiated. Such payment, however, may not exceed an amount which is the same percentage of the Contract price as the amount of work satisfactorily performed. All work in progress will become the property of the Customer and will be turned over promptly by the Contractor. 1.4.3 Termination for Cause If the performance of the Contractor is not in compliance with the Contract requirements or the Contractor has defaulted, the Department may, following written notification to Contractor and a 10-day opportunity to cure, at its sole discretion, (a) immediately terminate the Contract, (b) notify the Contractor of the deficiency with a requirement that the deficiency be corrected within a specified time, otherwise the Contract will terminate at the end of such time, or (c) take other action deemed appropriate by the Department. 1.4.4 Termination Assistance In case of termination, whether for cause or for convenience, the Contractor will provide prompt and thorough transition assistance and cooperation, including as specified in Attachment A – Final Statement of Work Section 3.46, and Contract subsection 1.3. SECTION 2. CONTRACT DOCUMENTS AND HIERACHY The Contract sets forth the entire understanding of the Parties and consists of the documents listed below. In the event any of these documents conflict, the conflict will be resolved in the following order of priority (highest to lowest): Contract No.: DMS-17/18-004B Page 5 of 32 SUNCOM Communications Services 1. This Contract document; 2. Exhibit A – Request for Best and Final Offer to ITN DMS-17/18-004; 3. Exhibit B – Contractor’s Best and Final Offer to ITN DMS-17/18-004 and Contractor’s Forms 1-7 submitted in response to ITN DMS-17/18-004; 4. Exhibit C – Invitation to Negotiate for ITN DMS-17/18-004, Attachment F for ITN DMS- 17/18-004, and addenda 1, 2, and 4 for ITN DMS-17/18-004 in reverse order of issuance In accordance with Rule 60A-1.002(7), F.A.C., Form PUR 1000, is included herein by reference, but is superseded in its entirety by the Contract. SECTION 3. PAYMENT AND FEES 3.1 Pricing During the term of the Contract (including renewal years),the prices offered by the Contractor will not exceed the pricing set forth in Exhibit B – Contractor’s Best and Final Offer to ITN DMS-17/18-004 unless an increase is authorized pursuant to Attachment A – Final Statement of Work Section 4.6. 3.2 Price Adjustments During the term of the Contract (including renewal years), the Department encourages the Contractor to offer price decreases that are in line with increased efficiencies and added infrastructure enhancements. The Department reserves the right to further negotiate reduction in pricing for the renewal years. 3.3 Price Decreases The following price decrease terms will apply to the Contract: (a) Volume Discounts. Contractor may offer additional discounts for one-time delivery of large single orders. (b) Preferred Pricing. The pricing indicated in the Contract is guaranteed, by the Contractor, to be a maximum price. Additionally, Contractor’s pricing will not exceed the pricing offered by Contractor under comparable government contracts. Comparable government contracts are those government contracts that are similar in size, scope and terms. Contractor must annually submit an affidavit from the Contractor’s authorized representative attesting that the Contract complies with this clause. (c) Sales Promotions. In addition to decreasing prices for the balance of the Contract term due to a change in market conditions, a Contractor may conduct sales promotions involving price reductions for a specified lesser period. A Contractor must submit documentation identifying the proposed (1) starting and ending dates of the promotion, (2) commodities or contractual services involved, and (3) promotional prices compared to then-authorized prices. 3.4 Purchase Order (CSA) A Customer may use purchase orders, including Communication Service Authorizations, (CSAs), to buy commodities or services pursuant to the Contract. The Department may also execute purchase orders or CSAs on behalf of Customers. The Contractor must provide commodities or services pursuant to purchase orders or CSAs. The purchase order or CSA period of performance survives the expiration of the Contract. All terms and conditions of the Contract will be incorporated into the purchase orders or CSAs and will Contract No.: DMS-17/18-004B Page 6 of 32 SUNCOM Communications Services survive the termination of the Contract. The duration of purchase orders or CSAs must not exceed the expiration of the Contract by more than twelve (12) months, unless they’ve been entered into pursuant to an Extended Pricing Plan, in which case they may not exceed the expiration of the Contract by more than thirty-six (36) months. Extended Pricing Plans are discounted prices offered in exchange for a Customer’s commitment to lease commodities or purchase contractual services for an extended time. 3.5 Payment Invoicing The Contractor shall submit invoices for fees or other compensation for services or expenses in detail sufficient enough for a proper pre-audit and post-audit and contain the Contract Number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed and Contractor will follow all invoice directives in the Attachment A – Final Statement of Work. Invoices that must be returned to a Contractor due to preparation errors will result in a delay in payment. The Department also reserves the right to dispute any charge and withhold payment of the disputed amount until the dispute is settled. All payments will be in accordance with sections 215.422 and 287.0585, Florida Statutes, which govern time limits for payment of invoices. Failure to pay, or delay in payment, shall not constitute a breach of the Contract and shall not relieve the Contractor of its obligations to the Department or to other Customers. 3.6 Service Level Agreement The damages resulting to the Department or Customer(s) from violations of SLAs are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The parties acknowledge that these financial consequences are liquidated damages, exclusive of any other right to damages, not intended to be a penalty and are solely intended to compensate for unknown and unascertainable damages. The Contractor therefore agrees to credit the Department consistently with the Contract, including as set forth in Attachment C - Final Service Level Agreements. 3.7 Travel Travel expenses are not reimbursable unless specifically authorized by the Customer in writing, and may be reimbursed only in accordance with section 112.061, F.S. 3.8 Annual Appropriation Pursuant to section 287.0582, F.S., if the Contract binds the State of Florida or an agency for the purchase of services or tangible personal property for a period in excess of one (1) fiscal year, the State of Florida’s performance and obligation to pay under the Contract is contingent upon an annual appropriation by the Legislature. 3.9 Transaction Fees The State of Florida, through the Department of Management Services, has instituted MyFloridaMarketPlace, a statewide eProcurement system pursuant to section 287.057(22), Florida Statutes. All payments issued by Customers to registered Vendors for purchases of commodities or contractual services will be assessed Transaction Fees as prescribed by rule 60A-1.031, Florida Administrative Code, or as may otherwise be established by law. Vendors must pay the Transaction Fees and agree to automatic deduction of the Transaction Fees, when automatic deduction becomes available. Vendors will submit any monthly reports required pursuant to the rule. All such reports Contract No.: DMS-17/18-004B Page 7 of 32 SUNCOM Communications Services and payments will be subject to audit. Failure to comply with the payment of the Transaction Fees or reporting of transactions will constitute grounds for declaring the Vendor in default and subject the Vendor to exclusion from business with the State of Florida. 3.10 Taxes Taxes, customs, and tariffs on commodities or contractual services purchased under the Contract will not be assessed against the Customer unless authorized by Florida law. 3.11 Return of Funds Contractor will provide the Department any credit(s) for any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must apply the credit within two billing cycles after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. In the event there is no invoice against which to provide a credit as set forth in this section, the Contractor will return any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must return any overpayment within two billing cycles after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. SECTION 4. CONTRACT ADMINISTRATION 4.1 Department’s Contract Administrator The Department’s Contract Administrator, whose primary responsibility will be to maintain the Contract file, is as follows: Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.2Y Tallahassee, Florida 32399-0950 Telephone: (850) 410-1423 Email: caitlen.boles@dms.myflorida.com In the event that the Department changes the Department’s Contract Administrator, the Department will notify the Contractor’s Contract Manager in writing via email, and document such in the Contract file. Such changes do not require a formal written amendment to the Contract. 4.2 Department’s Contract Manager The Department’s Contract Manager, who is primarily responsible for enforcing the performance of the Contract terms and conditions and will serve as a liaison with the Contractor will be as follows: Jonathan Rakestraw Division of Telecommunications 4030 Esplanade Way, Suite 180-P Tallahassee, Florida 32399-0950 Telephone: (850) 921-0857 Contract No.: DMS-17/18-004B Page 8 of 32 SUNCOM Communications Services Email: jonathan.rakestraw@dms.myflorida.com In the event that the Department changes the Department’s Contract Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.3 Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be identified in a separate writing to the Department upon Contract signing in the following format: Jim Doherty AT&T Corp. 6021 S Rio Grande Orlando, Florida 32809 Telephone: (407) 491-9500 Email: jd0486@att.com In the event that the Contractor changes its Contract Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such a change does not require an amendment to the Contract. 4.4 Contractor’s Account Manager The Contractor’s Account Manager, who will serve as a liaison with the Department’s Contract Administrator, will be identified in a separate writing to the Department upon Contract signing in the following format: Danny Adams AT&T Corp. 1820 East Park Avenue, Suite 200 Tallahasse, Florida 32301 Telephone: (850) 617-1864 Email: Da3525@att.com In the event that the Contractor changes its Account Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such changes do not require a formal written amendment to the Contract. SECTION 5. CONTRACT MANAGEMENT 5.1 Composition and Priority The Contractor agrees to provide commodities or contractual services within the manner and at the location specified in the Contract and any exhibits to the Contract. Additionally, the terms of the Contract supersede the terms of any and all prior or contemporaneous agreements between the Parties. 5.2 Notices All notices required under the Contract must be delivered to the designated Contract Manager by certified mail, return receipt requested, reputable air courier service, email, or personal delivery, or as otherwise identified by the Department. Contract No.: DMS-17/18-004B Page 9 of 32 SUNCOM Communications Services 5.3 Operational Changes The Department’s Contract Manager may authorize operational changes to services and infrastructure that do not have a pricing impact (non-billable changes). Such authorized operational changes do not require a contract amendment, but will be memorialized in writing and placed in the Contract Mangers’ files. The Department reserves the right to make the final determination if a change request or contract amendment is required. Any change that would allow the Contractor to offer less of any deliverable, including commodities, services, technology, or software, requires a contract amendment. Service Catalog updates must be made in accordance with the process set forth in Attachment A – Final Statement of Work, subsection 1.5, and may not require an Operational Change. 5.4 Diversity Reporting The State of Florida supports its diverse business community by creating opportunities for woman-, veteran-, and minority-owned small business enterprises to participate in procurements and contracts. The Department encourages supplier diversity through certification of woman-, veteran-, and minority-owned small business enterprises, and provides advocacy, outreach, and networking through regional business events. For additional information, please contact the Office of Supplier Diversity (OSD) at osdinfo@dms.myflorida.com. Upon request, the Contractor will report to the Department its spend with business enterprises certified by the OSD. These reports must include the time period covered, the name and Federal Employer Identification Number of each business enterprise utilized during the period, commodities and contractual services provided by the business enterprise, and the amount paid to the business enterprise on behalf of each Customer purchasing under the Contract. 5.5 RESPECT Subject to the agency determination provided for in Section 413.036, F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES THAT ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM A NONPROFIT AGENCY FOR THE BLIND OR FOR THE SEVERELY HANDICAPPED THAT IS QUALIFIED PURSUANT TO CHAPTER 413, FLORIDA STATUTES, IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 413.036(1) AND (2), FLORIDA STATUTES; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THE STATE AGENCY INSOFAR AS DEALINGS WITH SUCH QUALIFIED NONPROFIT AGENCY ARE CONCERNED. Additional information about the designated nonprofit agency and the commodities or contractual services it offers is available at http://www.respectofflorida.org. 5.6 PRIDE Subject to the agency determination provided for in Sections 946.515 and 287.042(1), F.S., the following statement applies: Contract No.: DMS-17/18-004B Page 10 of 32 SUNCOM Communications Services IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES WHICH ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM THE CORPORATION IDENTIFIED UNDER CHAPTER 946, F.S., IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 946.515(2) AND (4), F.S.; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THIS AGENCY INSOFAR AS DEALINGS WITH SUCH CORPORATION ARE CONCERNED. Additional information about PRIDE and the commodities or contractual services it offers is available at http://www.pride-enterprises.org. SECTION 6. COMPLIANCE WITH LAWS 6.1 Conduct of Business The Contractor must comply with all laws, rules, codes, ordinances, and licensing requirements that are applicable to the conduct of its business, including those of federal, state, and local agencies having jurisdiction and authority, as well as industry standard related to information technology security and cybersecurity. This requirement includes, but is not limited to, compliance with Chapters 282 and 287 of the Florida Statutes, Chapters 60FF and 60GG of the Florida Administrative Code, the Communications Assistance for Law Enforcement Act, the Payment Card Industry DSS, IRS Publication 1045, Section 274A of the Immigration and Nationality Act, the Americans with Disabilities Act, Health Insurance Portability and Accountability Act (HIPAA) (including executing any Business Associate Agreements as requested by Customers), if applicable, and all prohibitions against discrimination on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran’s status. Pursuant to subsection 287.058(1), F.S., the provisions of subparagraphs 287.058(1)(a)-(c), and (g), F.S., are hereby incorporated by reference, to the extent applicable. Contractor agrees to cooperate with the Department and Customers and perform all actions necessary to assist with all tasks in furtherance of the Department’s and/or Customer’s efforts to comply with the obligations under Chapters 60FF and 60GG of the Florida Administrative Code, as applicable. This includes, but is not limited to, adherence to the cloud computing requirements set forth in Rule 60GG-4, F.A.C. Additionally, Contractor must provide electronic and information technology resources in complete compliance with the accessibility standards provided in Rule 60- 8.002, F.A.C. These standards establish a minimum level of accessibility. 6.2 Dispute Resolution, Governing Law and Venue Any dispute concerning performance of the Contract shall be decided by the Department’s Contract Manager, who will reduce the decision to writing and serve a copy on the Contractor. The decision of the Department’s Contract Manager shall be final and conclusive. Exhaustion of this administrative remedy is an absolute condition precedent to the Contractor's ability to pursue legal action related to the Contract or any other form of dispute resolution. The laws of the State of Florida govern the Contract. The Parties submit to the jurisdiction of the courts of the State of Florida exclusively for any legal action related to the Contract. Further, the Contractor hereby waives any and all privileges and rights relating to venue it may have under Chapter 47, F.S., and any and all such venue privileges and rights it may have under any other statute, rule, or case law, including, but not limited to those based on convenience. The Contractor hereby submits to venue in the Contract No.: DMS-17/18-004B Page 11 of 32 SUNCOM Communications Services county chosen by the Department. Any further limitations on available dispute resolution remedies must be explicitly agreed to in writing by both Parties. 6.3 Department of State, Registration Consistent with Chapters 605 through 623, F.S., the Contractor and any subcontractors that assert status, other than a sole proprietor, must provide the Department with conclusive evidence of a certificate of status, not subject to qualification, if a Florida business entity, or of a certificate of authorization if a foreign business entity. 6.4 Suspended, Convicted, and Discriminatory Vendor Lists In accordance with sections 287.042, 287.133, and 287.134, F.S., an entity or affiliate who is on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List may not perform work as a contractor, supplier, subcontractor, or consultant under the Contract. The Contractor must notify the Department if it or any of its suppliers, subcontractors or consultants have been placed on the Suspended Vendor List, Convicted Vendor List or the Discriminatory Vendor List during the term of the Contract. 6.5 Scrutinized Companies—Termination by the Department The Department may, at its option, terminate the Contract if the Contractor is found to have submitted a false certification as provided under section 287.135(5), F.S., or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, or to have been placed on the Scrutinized Companies that Boycott Israel List or is engaged in a boycott of Israel. Notwithstanding the foregoing, the Parties are aware of the Eleventh Circuit Court's decision in Odebrecht Constr. v. Sec'y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013), and agree that the provisions of sections 287.135(1)-(5), F.S., pertaining to a company engaged in business operations in Cuba or Syria shall not apply to this contract unless and until the Eleventh Circuit Court's decision in Odebrecht Constr. v. Sec'y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013) is overturned. 6.6 Cooperation with Inspector General and Records Retention Pursuant to subparagraph 20.055(5), F.S., Contractor, and any subcontractor to the Contractor, understand and will comply with their duty to cooperate with the Inspector General in any investigation, audit, inspection, review, or hearing. Upon request of the Inspector General or any other authorized State official, the Contractor must provide any type of information the Inspector General deems relevant to the Contractor's integrity or responsibility. Such information may include, but will not be limited to, the Contractor's business or financial records, documents, or files of any type or form that refer to or relate to the Contract. The Contractor will retain such records for five (5) years after the expiration of the Contract, or the period required by the General Records Schedules maintained by the Florida Department of State (available at: http://dos.myflorida.com/library-archives/records-management/general-records- schedules/), whichever is longer. The Contractor agrees to reimburse the State of Florida for the reasonable costs of investigation incurred by the Inspector General or other authorized State of Florida official for investigations of the Contractor's compliance with the terms of this or any other agreement between the Contractor and the State of Florida Contract No.: DMS-17/18-004B Page 12 of 32 SUNCOM Communications Services which results in the suspension or debarment of the Contractor. Such costs will include, but will not be limited to: salaries of investigators, including overtime; travel and lodging expenses; and expert witness and documentary fees. 6.7 Inspection Section 215.422, F.S., shall govern inspection and approval of goods and services. SECTION 7. MISCELLANEOUS 7.1 Warranty of Contractor’s Ability to Perform The Contractor warrants that, to the best of its knowledge, there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Contractor’s ability to satisfy its Contract obligations. The Contractor warrants that neither it nor any affiliate is currently on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, or on any similar list maintained by any other state or the federal government. The Contractor shall notify the Department of any regulatory or legal actions filed by any federal, state, or local government entity and any other litigation that could impact the Contractor’s ability to perform under the this contract within thirty (30) days of the action being filed. The Contractor must notify the Department of any legal actions filed against it for a breach of a contract of similar size and scope to this Contract within thirty (30) days of the action being filed. Failure to notify the Department of a legal action within thirty (30) days of the action will be grounds for termination for cause of the Contract. The Contractor shall immediately notify the Department in writing if its ability to perform is compromised in any manner during the term of the Contract. 7.2 Subcontractors, Affiliates, Partners, Teammates, Third-Party Vendors Any work performed in furtherance of the Contract by third-parties other than by the Contractor, subsequently referred to herein as subcontracted work, will be performed after receiving prior written consent from the Department. The Contractor’s use of a subcontractor not approved by the Department will be considered a breach of Contract. To subcontract any services to a subcontractor not originally identified, a Contractor must submit a written request to the Department’s Contract Manager identified in the Contract. Submit the written request using Form 6 and a narrative including the following: • The name, address, and other information identifying the subcontractor; • Type of services to be performed by the subcontractor; • Time of performance for the identified service; • How the Contractor plans to monitor the subcontractor’s performance of the identified services; • How the Contractor will ensure that required Background Screening is completed by the identified subcontractor’s employees; • Certification that the subcontractor has all licenses and county authority, as applicable, and/or has satisfied all legal requirements to provide the services to the Department. Also, the Contractor shall certify that the subcontractor is approved by the Florida Department of State to transact business in the State of Florida. If the subcontractor is an out-of-state company, it must have a Florida Certificate of Authority from the Department of State, Division of Corporations, to transact business in the State Contract No.: DMS-17/18-004B Page 13 of 32 SUNCOM Communications Services of Florida. For additional information, please visit the following website: www.sunbiz.org; and • Acknowledgement from the subcontractor of the Contractor’s contractual obligation to the Department and that the subcontractor agrees to comply with all terms and conditions of the resulting Contract. By execution of a Contract, the Contractor acknowledges that it will not be released of its contractual obligations to the Department because of any subcontract. The Contract terms applicable to subcontractors shall apply to the Contractor’s affiliates, partners, teammates, or any other third-party vendors performing services in furtherance of the Contract (herein referred to as subcontractors). The Contractor is fully responsible for satisfactory completion of all subcontracted work including, but not limited to, subcontractor adherence to the service level agreements set forth in Attachment C – Final Service Level Agreements. The Department supports diversity in its procurements and contracts, and requests that Contractor offer subcontracting opportunities to certified woman-, veteran-, and minority-owned small businesses. The Contractor may contact the OSD at osdhelp@dms.myflorida.com for information on certified small business enterprises available for subcontracting opportunities. 7.3 Assignment The Contractor will not sell, assign, or transfer any of its rights, duties or obligations under the Contract without providing the Department prior written notice. Such an Assignment will be memorialized with an Amendment signed by all parties. However, the Contractor may waive its right to receive payment and assign same upon notice to the Department. In the event of any assignment, the Contractor remains responsible for performance of the Contract, unless such responsibility is expressly waived by the Department. The Department may assign the Contract with prior written notice to the Contractor. 7.4 Independent Contractor The Contractor and its employees, agents, representatives, and subcontractors are not employees or agents of the Department and are not entitled to the benefits of State of Florida employees. The Department will not be bound by any acts or conduct of the Contractor or its employees, agents, representatives, or subcontractors. The Contractor agrees to include this provision in all of its subcontracts under the Contract. 7.5 Risk of Loss Matters of inspection and approval are addressed in section 215.422, F.S. Until acceptance, risk of loss or damage will remain with the Contractor. The Contractor will be responsible for filing, processing, and collecting all damage claims. To assist the Contractor with damage claims, the Customer will: record any evidence of visible damage on all copies of the delivering carrier’s Bill of Lading; report damages to the carrier and the Contractor; and provide the Contractor with a copy of the carrier’s Bill of Lading and damage inspection report. When a Customer or the Department rejects a commodity, Contractor will remove the commodity from the premises within ten (10) days after notification of rejection, and the risk of loss will remain with the Contractor. Commodities not removed by the Contractor within ten (10) days will be deemed abandoned by the Contractor and the Customer or the Department will have the right to dispose of it as its own property. Contractor will reimburse the Customer or the Department for costs and expenses incurred in storing or effecting removal or disposition of rejected commodities. Contract No.: DMS-17/18-004B Page 14 of 32 SUNCOM Communications Services 7.6 Safety Standards Performance of the Contract for all commodities or contractual services must comply with requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements. 7.7 Ombudsman A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this office are found in section 215.422, F.S., which include disseminating information relative to prompt payment and assisting contractors in receiving their payments in a timely manner from a Customer. The Vendor Ombudsman may be contacted at (850) 413-5516. 7.8 Time is of the Essence Time is of the essence regarding each and every obligation of the Contractor. Each obligation is deemed material, and a breach of any such obligation (including a breach resulting from untimely performance) is a material breach. 7.9 Waiver The delay or failure by the Department or Customer to exercise or enforce any rights under the Contract will not constitute waiver of such rights. 7.10 Modification and Severability The Contract may only be modified by written agreement between the Department and the Contractor. Additional terms affixed to products or services prior to delivery (e.g., attachment or inclusion of standard preprinted forms, product literature, service agreements, end user agreements, “clickwrap” agreements, “shrink wrap”, “browserwrap”, or terms accompanying or affixed to a product or service, whether written or electronic) incorporated onto the Contractor’s or subcontractor’s order or fiscal forms or other documents forwarded by the Contractor for payment will not be binding on the Department or Customer unless negotiated and agreed to in writing as specified in this section. A Customer may agree to additional terms and conditions specific to the Customer’s order that are jointly negotiated and explicitly agreed upon by the Customer. A Customer's acceptance of a product or service or processing of documentation on forms furnished by the Contractor for approval or payment shall not constitute an acceptance of the Contractor’s or subcontractor’s proposed modification to terms and conditions or an agreement to modify or add additional terms to this Contract. For those Customers who request custom SLAs to meet the Customer’s specific needs that are acceptable to the Contractor, Contractor is permitted to equitably adjust the price in correlation with such needs up to an additional 25% for the applicable service(s) subject to the applicable custom SLAs. Customer-specific negotiated terms and/or SLAs shall not in any way supersede, modify, amend, or add additional terms to this Contract, except with respect to the specific Customer order to which the negotiated terms and/or SLAs apply, and shall not be binding on the Department or other Customers. Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. 7.11 Impact of State Performance on Contractor The failure of the Department (or other entity assisting the State) to perform, or delay in performing, any of the State’s responsibilities does not constitute grounds for the Contract No.: DMS-17/18-004B Page 15 of 32 SUNCOM Communications Services Contractor to assert a claims for damages against the Department or other entity, or for the Contractor to terminate this Contract. SECTION 8. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION 8.1 Insurance At all times during the duration of the Contract, the Contractor, at its sole expense, and its subcontractors, if any, shall carry insurance coverage of such types and with such terms and limits as may be reasonably associated with the Contract. The limits of coverage under each policy maintained by the Contractor will not be interpreted as limiting the Contractor’s liability and obligations under the Contract. All insurance policies must either be through insurers licensed, authorized, or otherwise eligible under Florida law to write policies in the State or through a self-insurance program established and operating under the laws of the State. The Department is exempt from, and in no way liable for, any sums of money representing a deductible in any insurance policy. The payment of such deductible shall be the sole responsibility of the Contractor or subcontractor providing such insurance The Contractor shall provide Certification(s) of Insurance evidencing that all appropriate coverage is in place and including the State of Florida to be an additional insured by endorsement as respects to this agreement. The Contractor must submit in writing, to the Department’s Contract Manager, notice of any cancellation or nonrenewal at least ten (10) calendar days prior to cancellation or nonrenewal of any required coverage that is not replaced. In the event of cancellation or nonrenewal, the Contractor will be responsible for securing a replacement insurance policy in accordance with this section within fifteen (15) Business days and, within forty-five (45) Business days of obtaining replacement coverage, providing the Department with updated Certification(s) of Insurance evidencing the replacement insurance policy provides for all appropriate coverage and includes the State of Florida to be an additional insured. Providing and maintaining adequate insurance coverage is a material obligation of the Contractor and Subcontractors. The following subsections contain the insurance requirements applicable to this Contract: 8.1.1 Workers’ Compensation Insurance The Contractor shall maintain Workers’ Compensation insurance as required under the Florida Workers’ Compensation Law or the workers’ compensation law of another jurisdiction where applicable. The Contractor must require all subcontractors to similarly provide Workers’ Compensation Insurance for all of the latter’s employees. The insurance will cover all of Contractor’s employees connected with the provision of services under this Contract. Contractor will require any subcontractor to provide workers’ compensation insurance for all of the Subcontractor’s employees unless such employees are covered by the Service Provider. In the event work is being performed by the Contractor under the resulting contract and any class of employees performing the work is not protected under Worker’s Compensation statutes, the Contractor must provide, and cause each Contract No.: DMS-17/18-004B Page 16 of 32 SUNCOM Communications Services subcontractor to provide, adequate insurance, satisfactory to the Department, for the protection of employees not otherwise protected. 8.1.2 Commercial General Liability Insurance The Contractor shall carry and continuously maintain Commercial General Liability insurance sufficient in the amount of $500,000 per occurrence and $1,000,000 aggregate to protect the State of Florida from claims or liability for personal injury or property damage caused, in whole or in part, by: the performance of, or the operation of, the Contract. Applicable ISO Commercial General Liability Coverage Forms which comply with the insurance requirements set forth herein may be utilized. 8.2 Indemnification The Contractor agrees to indemnify, defend, and hold the Department, Customer, the State of Florida, its officers, employees and agents harmless from all fines, claims, assessments, suits, judgments, or damages, including consequential, special, indirect, and punitive damages, including court costs and attorney’s fees, arising from or relating to a third-party claim of violation or infringement of a trademark, copyright, patent, trade secret or intellectual property right or out of any third-party claims, assessments, suits, judgements, or damages, including consequential, special, indirect, and punitive damages, arising from acts, actions, breaches, neglect or omissions of the Contractor, its employees, agents, subcontractors, assignees or delegates related to the performance of this Contract, as well as for any determination arising out of or related to the performance of this Contract that the Contractor or Contractor’s employees, agents, subcontractors, assignees or delegates are not independent contractors in relation to the Department. However, the Contractor shall not indemnify for that portion of any loss or damages proximately caused by the negligent act or omission of the State, the Department, or a Customer, nor shall the foregoing indemnification obligations apply to a Customer’s misuse or modification of Contractor’s products or a Customer’s operation or use of Contractor’s products in a manner not contemplated by the Contract or the purchase order. The Contract does not constitute a waiver of sovereign immunity or consent by the Department or the State of Florida or its subdivisions to suit by third parties. Neither the Department nor Customers shall indemnify the Contractor, its affiliates, partners, or subcontractors. If any product is the subject of an infringement suit or in the Contractor’s opinion is likely to become the subject of such a suit, the Contractor may at its sole expense procure for the Department and Customer the right to continue using the product or to modify it, in accordance with the Contract terms and conditions, to become non-infringing. If the Contractor is not reasonably able to modify or otherwise secure the Customer and Department the right to continue using the product, the Contractor shall remove the product and refund the Customer and Department the amounts paid in excess of a reasonable rental for past use. The Department and Customer shall not be liable for any royalties. The Contractor’s obligations under the preceding two paragraphs with respect to any legal action are contingent upon the Department or State or Customer giving the Contractor: (1) written notice of any action or threatened action, (2) the opportunity to take over and settle or defend any such action at Contractor’s sole expense, and (3) assistance in defending the action at Contractor’s sole expense. Contract No.: DMS-17/18-004B Page 17 of 32 SUNCOM Communications Services SECTION 9. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT AND INTELLECTUAL PROPERTY 9.1 Public Records Solely for the purpose of this section, the Contract Manager is the agency custodian of public records. If, under this Contract, the Contractor is providing services and is acting on behalf of the public agency, as provided in section 119.0701, Florida Statutes, the Contractor shall. (a) Keep and maintain public records required by the public agency to perform the service. (b) Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law. (c) Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the contract term and following the completion of the Contract if the Contractor does not transfer the records to the public agency. (d) Upon completion of the Contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. (e) IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER. 9.2 Protection of Trade Secrets or Confidential Information. If the Contractor considers any portion of materials made or received in the course of performing the Contract (“contract-related materials”) to be trade secret under section 688.002 or 812.081, F.S., or otherwise confidential under Florida or federal law, the Contractor must clearly designate that portion of the materials as trade secret or otherwise confidential when submitted to the Department. The Contractor will be responsible for responding to and resolving all claims for access to contract-related materials it has designated trade secret or otherwise confidential. Contract No.: DMS-17/18-004B Page 18 of 32 SUNCOM Communications Services If the Department is served with a request for discovery of contract-related materials designated by the Contractor as trade secret or otherwise confidential, the Contractor will be responsible for filing the appropriate motion or objection in response to the request for discovery. The Department will provide materials designated trade secret or otherwise confidential if the Contractor fails to take appropriate and timely action to protect the materials designated as trade secret or otherwise confidential. The Contractor will protect, defend, indemnify, and hold harmless the Department for claims, costs, fines, and attorney’s fees arising from or relating to its designation of contract-related materials as trade secret or otherwise confidential. 9.3 Document Management The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers and documents that were made in relation to the Contract. Contractor must retain all documents related to the Contract for five years after expiration of the Contract, or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at:http://dos.myflorida.com/library-archives/records-management/general-records- schedules/. If the Contractor is required to comply with section 119.0701, F.S., then compliance with the retention of records in accordance with section 119.0701(2)(b)4., F.S., will fulfill the above stated requirement. If the Contractor’s record retention requirements terminate prior to the requirements stated herein, the Contractor may meet the Department’s record retention requirements for this Contract by transferring its records to the Department at that time, and by destroying duplicate records in accordance with section 501.171(8), F.S., and, if applicable, section 119.0701, F.S. The Contractor shall adhere to established information destruction standards such as those established by the National Institute of Standards and Technology Special Publication 800-88, “Guidelines for Media Sanitization” (2014). See http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf. 9.4 Intellectual Property. The Parties do not anticipate that any intellectual property will be developed as a result of this Contract. Unless specifically addressed in the Contract, intellectual property rights to all property created or otherwise developed by the Contractor for the Department or the Customer will be owned by the Contractor at the completion of the Contract. Intellectual property rights to all property created or otherwise developed by the Department will be owned by the Department at the completion of the Contract. Any inventions or discoveries developed by either of the Parties in the course of or as a result of services performed under the Contract which are patentable pursuant to 35 U.S.C. § 101 are the sole property of the developing Party. All copyrights created or developed by either of the Parties in connection with the Contract are the sole property of the developing Party. Contract No.: DMS-17/18-004B Page 19 of 32 SUNCOM Communications Services SECTION 10. DATA SECURITY 10.1 Duty to Provide Secure Data The Contractor will maintain the security of State of Florida data which is identified by federal or state of Florida laws and regulations as confidential data, exempt data, or personal health data (hereinafter “State of Florida Data”) including, but not limited to, a secure area around any display of such State of Florida Data or State of Florida Data that is otherwise visible. The State will remain the owner of all State of Florida Data made available by the State to the Contactor or its Subcontractors pursuant to this Contract. The Contractor will also comply with all HIPAA requirements and any other state and federal rules and regulations regarding security of information. If applicable, a Business Associate Agreement will be executed with the appropriate party. 10.2 Warranty of Security Unless otherwise agreed in writing, the Contractor and its subcontractors will not perform any of the services from outside of the United States, provided, however, that ancillary services such as infrastructure support and IT, administrative, and billing support functions that do not involve direct communications with the Customer and which do not involve the transmittal of or access to State of Florida Data by offshore personnel may occur outside of the United States. The Contractor will not allow any State of Florida Data to be sent by any medium, transmitted, or accessed outside of the United States. For purposes of this subsection, “State of Florida Data” does not include media transmissions required to complete telephone or video calls for purposes of conducting business. The Contractor agrees that a violation of items listed above will result in immediate and irreparable harm to the Customer and will entitle the Customer to a credit as provided in the Contract documents. This credit is intended only to cover the Customer’s internal staffing and administrative costs as well as the diminished value of services provided under the Contract and will not preclude the Customer from recovering other damages it may suffer as a result of such violation. For purposes of determining the damages due hereunder, a group of violations relating to a common set of operative facts (e.g., same location, same time period, same off-shore entity) will be treated as a single event. A violation of this provision will also entitle the Customer to recover any damages arising from a breach of this section and constitutes an event of default. The Contractor agrees that a violation of items listed above will result in immediate and irreparable harm to the Department and will entitle the Department to a credit of $25,000 per violation, with a total cap of $250,000 per event. This credit is intended only to cover the Department’s internal staffing and administrative costs as well as the diminished value of Services provided under the Contract and will not preclude the Department from recovering other damages it may suffer as a result of such violation. For purposes of determining the damages due hereunder, a group of violations relating to a common set of operative facts (e.g., same location, same time period, same off-shore entity) will be treated as a single event. A violation of this provision will also entitle the Department to recover damages, if any, arising from a breach of this section and constitutes an event of default. The Contractor must notify the Department and the Customer as soon as possible, in accordance with the requirements of section 501.171, F.S., if applicable, and in all events within one (1) Business day in the event Contractor discovers any State of Florida Data is breached, any unauthorized Access of State of Florida Data occurs (even by persons or Contract No.: DMS-17/18-004B Page 20 of 32 SUNCOM Communications Services companies with authorized Access for other purposes), any unauthorized transmission of State of Florida Data occurs, or of any credible allegation or suspicion of a material violation of the above. This notification is required regardless of the number of persons or type of State of Florida Data affected. The notification must be clear and conspicuous and include a description of the following: (a) The incident in general terms. (b) The type of information that was subject to the unauthorized Access and acquisition. (c) The type and number of entities who were, or potentially have been affected by the breach. (d) The actions taken by the Contractor to protect the State of Florida Data from further unauthorized Access. However, the description of those actions in the written notice may be general so as not to further increase the risk or severity of the breach. Upon becoming aware of an alleged security breach or security incident, the Contractor’s Account Manager shall set up a conference call with the Department’s Contract Manager. The conference call invitation shall contain a brief description of the nature of the event. When possible, a thirty (30) minute notice shall be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call shall be scheduled. All available information shall be shared on the call. The Contractor shall answer all questions based on the information known at that time and shall answer additional questions as additional information becomes known. The Contractor shall provide the Department with final documentation of the incident including all actions that took place. If the Contractor becomes aware of a security breach or security incident outside of normal business hours, the Contractor shall notify the Department’s Contract Manager and, in all events, within one (1) Business day. Access as referenced in this subsection shall mean review, inspect, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any data, regardless of type, form, or nature of storage. Access to a computer system or network includes local and remote access. 10.3 Indemnification (Breach of Warranty of Security) The Contractor agrees to defend, indemnify, and hold harmless the Department, Customer, the State of Florida, its officers, directors and employees for any third-party claims, suits or proceedings related to a breach of the Warranty of Security by the Contractor or its subcontractor(s). The Contractor will include credit monitoring services at its own cost for those individuals affected or potentially affected by a breach of this warranty for a two (2) year period of time following the breach. 10.4 Annual Certification The Contractor is required to submit an annual certification demonstrating compliance with the Warranty of Security to the Department by December 31st of each Contract year. SECTION 11. GRATUITIES AND LOBBYING 11.1 Gratuities The Contractor will not, in connection with the Contract, directly or indirectly (1) offer, give, or agree to give anything of value to anyone as consideration for any State of Florida Contract No.: DMS-17/18-004B Page 21 of 32 SUNCOM Communications Services officer or employee’s decision, opinion, recommendation, vote, other exercise of discretion, or violation of a known legal duty, or (2) offer, give, or agree to give to anyone anything of value for the benefit of, or at the direction or request of, any State of Florida officer or employee. 11.2 Lobbying In accordance with sections 11.062 and 216.347, F.S., Contract funds are not for the purpose of lobbying the Legislature, the judicial branch, or the Department. Pursuant to subsection 287.058(6), F.S., the Contract does not prohibit the Contractor from lobbying the executive or legislative branch concerning the scope of services, performance, term, or compensation regarding the Contract, after the Contract execution and during the Contract’s term. SECTION 12. CONTRACT MONITORING 12.1 Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Attachment A – Final Statement of Work and exhibits to the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof. Coordination must be maintained by the Contractor with representatives of the Customer, the Department, or of other agencies involved in the Contract on behalf of the Department. 12.2 Performance Deficiencies and Financial Consequences SLAs dictate the levels of service delivery for individual services. One, multiple, or recurring violations of a Service Level Agreement (SLA) may be considered a breach of the Contract and may result in a suspension or cancellation of purchase order(s) or CSA(s). The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of purchase order(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of purchase order(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors. In addition to the processes set forth in the Contract (e.g., SLAs), if the Department determines that there is a performance deficiency that requires correction by the Contractor, then the Department will notify the Contractor. The correction must be made within a timeframe specified by the Department. The Contractor must provide the Department with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Department. If the corrective action plan is unacceptable to the Department, or implementation of the plan fails to remedy the performance deficiencies, the Department will retain ten percent (10%) of the total invoice amount and may suspend or cancel purchase order(s) or CSA(s) or may suspend work or terminate the Contract as set forth in Contract section 1.4. The retainage will be withheld until the Contractor resolves the performance deficiencies. If the performance deficiencies are resolved, the Contractor may invoice the Department for the retained amount. If the Contractor fails to resolve the performance deficiencies, the retained amount will be forfeited in order to compensate the Department for the performance deficiencies and the Department may suspend or cancel purchase order(s) or CSA(s) or may terminate the Contract as set forth in Contract subsection 1.4. Contract No.: DMS-17/18-004B Page 22 of 32 SUNCOM Communications Services 12.3 Liquidated Damages The Contractor will promptly notify the Department or Customer upon becoming aware of any circumstances that may reasonably be expected to jeopardize the timely and successful completion (or delivery) of any commodity or contractual service. The Contractor will use commercially reasonable efforts to avoid or minimize any delays in performance and will inform the Department or Customer of the steps the Contractor is taking or will take to do so, and the projected actual completion (or delivery) time. If the Contractor believes a delay in performance by the Department or Customer has caused or will cause the Contractor to be unable to perform its obligations on time, the Contractor will promptly so notify the Department or Customer and use commercially reasonable efforts to perform its obligations on time notwithstanding the Department or Customer’s delay. The Contractor acknowledges that untimely performance or other material noncompliance will damage the Department or Customer, but by their nature such damages may be difficult to ascertain. Accordingly, any liquidated damages provisions stated in the solicitation will apply to the Contract. Liquidated damages are not intended to be a penalty and are solely intended to compensate for damages. 12.4 Force Majeure, Notice of Delay, and No Damages for Delay The Contractor will not be responsible for delay resulting from its failure to perform if neither the fault nor the negligence of the Contractor or its employees or agents contributed to the delay and the delay is due directly to acts of God, wars, acts of public enemies, strikes, fires, floods, or other similar cause wholly beyond the Contractor’s control, or for any of the foregoing that affect subcontractors or suppliers if no alternate source of supply is available to the Contractor. In case of any delay the Contractor believes is excusable, the Contractor will notify the Department or Customer in writing of the delay or potential delay and describe the cause of the delay either (1) within 10 days after the cause that creates or will create the delay first arose, if the Contractor could reasonably foresee that a delay could occur as a result, or (2) if delay is not reasonably foreseeable, within five days after the date the Contractor first had reason to believe that a delay could result. The foregoing will constitute the Contractor’s sole remedy or excuse with respect to delay. Providing notice in strict accordance with this paragraph is a condition precedent to such remedy. No claim for damages will be asserted by the Contractor. The Contractor will not be entitled to an increase in the Contract price or payment of any kind from the Department or Customer for direct, indirect, consequential, impact or other costs, expenses or damages, including but not limited to costs of acceleration or inefficiency, arising because of delay, disruption, interference, or hindrance from any cause whatsoever. If performance is suspended or delayed, in whole or in part, due to any of the causes described in this paragraph, after the causes have ceased to exist the Contractor will perform at no increased cost, unless the Department or Customer determines, in its sole discretion, that the delay will significantly impair the value of the Contract to the State of Florida or to Customers, in which case the Department or Customer may (1) accept allocated performance or deliveries from the Contractor, provided that the Contractor grants preferential treatment to Customers with respect to commodities or contractual services subjected to allocation, or (2) purchase from other sources (without recourse to and by the Contractor for the related costs and expenses) to replace all or part of the commodity or contractual services that are the subject of the delay, which purchases may be deducted from the Contract quantity, or (3) terminate the Contract in whole or in part. Contract No.: DMS-17/18-004B Page 23 of 32 SUNCOM Communications Services SECTION 13. CONTRACT AUDITS 13.1 Performance or Compliance Audits The Department may conduct, or cause to have conducted, at its own expense, either or both performance and compliance audits of the Contractor and subcontractors as determined by the Department. The Department will provide Contractor with fifteen (15) Business days advance written notice of any audit. In the event the audit reveals information the Contractor deems confidential or exempt under Chapter 119, F.S., the Contractor may provide the Department with a redacted and unredacted copy of the requested information. The Department may conduct an audit and review all the Contractor’s and subcontractor’s data and records that directly relate to the Contract. To the extent necessary to verify the Contractor’s claims for payment under the Contract, the Contractor’s agreements or contracts with subcontractors, partners or agents of the Contractor, pertaining to the Contract, may be inspected by the Department upon fifteen (15) Business days’ notice, during normal working hours and in accordance with the Contractor’s facility access procedures where facility access is required. Release statements from its subcontractors, partners or agents are not required for the Department or its designee to conduct compliance and performance audits on any of the Contractor’s contracts relating to the Contract. The State of Florida’s Chief Financial Officer and the Office of the Auditor General also have authority to perform audits and inspections. If the Department causes the audit to be conduct by a third-party auditor, the auditor must be an independent accounting firm mutually acceptable to the parties. The Department may employ at its own expense such assistance as it deems desirable to conduct such reviews, but may not employ the assistance of any entity that derives a substantial portion of its revenues from the provision of services that are substantially similar to those being provided under the Contract, or the affiliates of such entity, or employ the assistance of any person who a court or arbitrator has ruled previously made improper use of Contractor’s confidential information. The auditor providing assistance may be asked to execute a non-disclosure agreement with Contractor that conforms with applicable statutory requirements including, but not limited to, Chapter 119, F.S. In addition to the Department’s audit abilities the Contractor is also responsible for performing at a minimum annual audits to verify that all Subcontractors comply with the terms applicable to them under the Contract. The Contractor shall provide the Department a copy of all annual audit results. 13.2 Payment Audit Records of costs incurred under terms of the Contract will be maintained in accordance with Contract subsection 9.3. Records of costs incurred will include the Contractor’s general accounting records, together with supporting documents and records of the Contractor and all subcontractors performing work, and all other records of the Contractor and subcontractors considered necessary by the Department, State of Florida’s Chief Financial Officer or the Office of the Auditor General for audit; provided that any audit conducted under this Section is subject to the same requirements set forth in Contract Section 13.1. Contract No.: DMS-17/18-004B Page 24 of 32 SUNCOM Communications Services SECTION 14. BACKGROUND SCREENING AND SECURITY All Contractor employees, Subcontractors and agents performing work under the Contract must comply with all security and other requirements of the Department or the Customer. 14.1 Background Screening In addition to any background screening required by the Contractor as a condition of employment, the Contractor warrants that it will conduct a criminal background screening of, or ensure that such a screening is conducted for, each of its employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees or other person, hereinafter referred to as “Person” or “Persons,” operating under its direction with Access to State of Florida Data or who enter either the premises or facilities where State of Florida Data is stored or accessible. Contractor is not required to conduct the aforementioned background screening of a Person if that Person does not have Access to State of Florida Data and if that Person, whenever on Customer premises or facilities, is escorted by Customer authorized personnel. The Contractor warrants that all Persons will have passed the Background Screening described herein before they have Access to State of Florida Data or begin performing services under the contract. The look-back period for such background screenings shall be for a minimum of six (6) years where six (6) years of historical information is available. The minimum background check process will include a check of the following databases through a law enforcement agency or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard: x Social Security Number Trace; and x Criminal Records (Federal, State and County criminal felony and misdemeanor, national criminal database for all states which make such information available). The Contractor agrees that each Person will be screened as a prior condition for performing services or having Access to State of Florida Data. The Contractor is responsible for any and all costs and expenses in obtaining and maintaining the criminal background screening information for each Person described above. The Contractor will maintain documentation of the screening in the Person’s employment file. The Contractor will abide by all applicable laws, rules, and regulations including, but not limited to the Fair Credit Reporting Act and/or any equal opportunity laws, rules, regulations, or ordinances. 14.2 Disqualifying Offenses If at any time it is determined that a Person has a criminal misdemeanor or felony record regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) within the last six (6) years from the date of the court’s determination for the crimes listed below, or their equivalent in any jurisdiction, the Contractor is required to immediately remove that Person from any position with Access to State of Florida Data or directly performing services under the Contract. The disqualifying offenses are as follows: (a) Computer related crimes (b) Information technology crimes; Contract No.: DMS-17/18-004B Page 25 of 32 SUNCOM Communications Services (c) Fraudulent practices; (d) False pretenses; (e) Frauds; (f) Credit card crimes; (g) Forgery; (h) Counterfeiting; (i) Violations involving checks or drafts; (j) Misuse of medical or personnel records; and (k) Felony theft. If the Contractor finds a Disqualifying Offense for a Person within the last six (6) years from the date of the court’s disposition, it may obtain information regarding the incident and determine whether that Person should continue providing services under the Contract or have Access to State of Florida Data. The Contractor will consider the following factors only in making the determination: i.) nature and gravity of the offense, ii.) the amount of time that lapsed since the offense, iii.) the rehabilitation efforts of the Person and iv.) relevancy of the offense to the job duties of the Person. If the Contractor determines that the Person should be allowed Access to State of Florida Data, then Contractor shall maintain all criminal background screening information and the rationale for such Access in the Person’s employment file. The Contractor will promptly notify the Department of any determinations made pursuant to this subsection. The Department reserves the right to require removal of any Persons from performing work on the Contract for any reason. 14.2.1 Refresh Screening The Contractor will ensure that all background screening will be refreshed every five (5) years from the time initially performed for each Person during the Term of the Contract. 14.2.2 Annual Certification The Contractor is required to submit an annual certification demonstrating compliance with Contract Section 14 to the Department by December 31 of each Contract year. 14.2.3 Self-Disclosure The Contractor shall ensure that all Persons have a responsibility to self-report within three calendar days to the Contractor any updated court disposition regarding any disqualifying offense, regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The Contractor shall immediately reassess whether to disallow that Person Access to any State of Florida premises or from directly performing services under the Contract. Additionally, the Contractor shall require that the Person complete an annual certification that they have not received any additional criminal misdemeanor or felony record regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) for the Disqualifying Offenses and shall maintain that certification in the employment file. Contract No.: DMS-17/18-004B Page 26 of 32 SUNCOM Communications Services In addition, the Contractor shall ensure that all Persons have a responsibility to self-report to the Contractor within three calendar days, any arrest for any Disqualifying Offense. The Contractor shall notify the Department’s Contract Manager within 24 hours of all details concerning any reported arrest. 14.3 Department’s Ability to Audit Screening Compliance and Inspect Locations The Department reserves the right to audit the Contractor’s background screening process to ensure compliance with sections 14.1 and 14.2 and subsections 14.2.1, 14.2.2, and 14.2.3 upon two (2) days prior written notice to the Contractor during the Term of the Contract. For those Persons subject to the requirements set forth in Section 14.1 above, the Department will have the right to audit and inspect, at the Department’s expense, the Contractor’s working area, computer systems, and/or location(s) upon two (2) Business days prior written notice to the Contractor to ensure Contractor’s compliance with sections 14.1 and 14.2 and subsections 14.2.1, 14.2.2, and 14.2.3 and that Access to State of Florida Data is secure and in compliance with the Contract and all applicable state and federal rules and regulations. 14.4 Data Access State of Florida Data will consist of data which is identified by federal or state of Florida laws and regulations as confidential data, exempt data, or personal health data. The Contractor or its subcontractor, where applicable, shall retain a list of all Persons with Access to State of Florida Data, including a statement confirming that each Person has passed the Background Screening required herein. Such a statement shall not include the substance of the screening results, only that the Person has passed the screening. The Contractor or its subcontractor, where applicable, shall create a written policy for the protection of State of Florida Data, including a policy and procedure for Access to State of Florida Data to ensure no unauthorized access to State of Florida Data. The policy will be created and executed in accordance with Rule 60GG-2, Florida Administrative Code and the Department’s security policies. Alternatively, the Contractor or its subcontractor, where applicable, may utilize an existing written policy which includes terms that provide for the protection of State of Florida Data and includes policies and procedures that address Access to State of Florida Data to ensure no unauthorized access to State of Florida Data. The written policy required in this section will be maintained to ensure compliance with Rule 60GG-2, Florida Administrative Code and the Department’s security policies. The Contractor or its subcontractor, where applicable, is responsible for ensuring its services comply with its written policy and that the written policy continuously adhere to the requirements set forth in this section throughout the Contract term. The Contractor or its subcontractor, where applicable, shall retain the written policy and information required in this subsection for the duration of the Contract and a period of no less than five (5) years from the date of termination of the Contract and any Contract extensions. The written policy and information required in this subsection shall be included in the Department’s audit and screening abilities. The written policy and information required in this subsection shall also be subject to disclosure upon written or oral demand at any time by the Department or its designated agents or auditors. Access as referenced in this Section shall mean review, inspect, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any data, Contract No.: DMS-17/18-004B Page 27 of 32 SUNCOM Communications Services regardless of type, form, or nature of storage. Access to a computer system or network includes local and remote access. The Contractor, or its subcontractor, where applicable, shall document and record, with respect to each instance of Access to State of Florida Data: 1. The identity of all individual(s) who Accessed State of Florida Data in any way, whether those individuals are authorized Persons or not; 2. The duration of the individual(s)’ Access to State of Florida Data, including the time and date at which the Access began and ended; 3. The identity, form, and extent of State of Florida Data Accessed, including, but not limited to, whether the individual Accessed partial or redacted versions of State of Florida Data, read-only versions of State of Florida Data, or editable versions of State of Florida Data; and 4. The nature of the Access to State of Florida Data, including whether State of Florida Data was edited or shared with any other individual or entity during the duration of the Access, and, if so, the identity of the individual or entity. Notwithstanding any provision of the Contract to the contrary, the Contractor, or its subcontractor, where applicable shall notify the Department as soon as possible and in all events within one (1) Business day in the event it discovers any unauthorized Access of State of Florida State of Florida Data occurs, any unauthorized transmission of State of Florida Data, or any credible allegation or suspicion of a material violation of the above. This notification is required whether the event affects one employee/retiree or the entire population. The notification shall be clear and conspicuous and include a description of the following: (a) The incident in general terms. (b) The type of personal information that was subject to the unauthorized Access and acquisition. (c) The number of individuals who were, or potentially have been affected by the breach. (d) The actions taken by the Contractor to protect the State of Florida Data information from further unauthorized Access. However, the description of those actions in the written notice may be general so as not to further increase the risk or severity of the breach. Upon becoming aware of an unauthorized Access to State of Florida Data, the Contractor’s Account Manager shall set up a conference call with the Department’s Contract Manager and the Contractor, or its subcontractor, where applicable. The conference call invitation shall contain a brief description of the nature of the event. When possible, a thirty (30) minute notice shall be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call shall be scheduled. All available information shall be shared on the call. The Contractor, or its subcontractor, where applicable, shall answer all questions based on the information known at that time and shall answer additional questions as additional information becomes known. The Contractor, or its subcontractor, where applicable, shall provide the Department with final documentation of the incident including all actions that took place. If the Contractor, or its subcontractor, where applicable, becomes aware of an unauthorized access to State of Florida Data outside of normal business hours, the Contractor, or its subcontractor, where applicable, shall notify the Department’s Contract Manager and in all events, within one (1) Business day. Contract No.: DMS-17/18-004B Page 28 of 32 SUNCOM Communications Services Failure to retain and disclose the written policy and information as required in this subsection shall be considered a breach of the Contract. The resulting damages to the Department and Customers from a breach of this subsection are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The parties acknowledge that these financial consequences are liquidated damages, exclusive of any other right to damages, not intended to be a penalty and solely intended to compensate for unknown and unascertainable damages. The Contractor therefore agrees to credit the Department the sum of $10,000 for each breach of this subsection. 14.5 Indemnification The Contractor agrees to defend, indemnify, and hold harmless the Department, the State of Florida, its officers, directors and employees for any third-party claims, suits or proceedings related to a breach of this section. The Contractor will include credit monitoring services at its own cost for those individuals affected or potentially affected by a breach of this section for a two (2) year period of time following the breach. SECTION 15. E-VERIFY In accordance with Executive Order 11-116, the Contractor agrees to utilize the U.S. Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new employees hired during the term of the Contract for the services specified in the Contract. The Contractor must also include a requirement in subcontracts that the subcontractor must utilize the E-Verify system to verify the employment eligibility of all new employees hired by the subcontractor during the Contract term. In order to implement this provision, the Contractor must provide a copy of its DHS Memorandum of Understanding (MOU) to the Department’s Contract Manager within five days of Contract execution. If the Contractor is not enrolled in DHS E-Verify System, it will do so within five days of notice of Contract award, and provide the Department’s Contract Manager a copy of its MOU within five days of Contract execution. The link to E-Verify is http://www.uscis.gov/e-verify. Upon each Contractor or subcontractor new hire, the Contractor must provide a statement within five (5) days to the Department’s Contract Manager identifying the new hire with its E-Verify case number. SECTION 16. COMMUNICATIONS AND CONFIDENTIALITY The Contractor shall not, without first notifying the Department’s Contract Manager and securing the Department’s prior written consent, make public statements which concern the Contract or its subject matter, disclose or permit disclosure of any data or information obtained or furnished in accordance with the Contract, or use any statement attributable to the Department or its employees. Public statements include press releases, publicity releases, promotions, marketing materials, corporate communications, or other similar communications. The Department’s written consent shall not be construed to supersede or waive the Contract requirements imposed on the Contractor to maintain confidential information. The Contractor must maintain confidentiality of all confidential data, files, and records related to the services and commodities provided pursuant to the Contract and must comply with all state and federal laws, including, but not limited to Chapter 119, F.S., and sections 381.004, 384.29, Contract No.: DMS-17/18-004B Page 29 of 32 SUNCOM Communications Services 392.65, and 456.057, F.S. The Contractor’s confidentiality procedures must be consistent with the most recent version of the Department security policies, protocols, and procedures. The Contractor must also comply with any applicable professional standards with respect to confidentiality of information. Contractor will not use the State seal, name, or logo of the Department or State, or Contractor’s relationship to the Department for any purpose without the prior written consent of the Department. Contractor may refer to the Contract as an experience citation with other customers without prior approval. Contractor shall not publicly disseminate any information concerning the Contract without prior written approval from the Department, including, but not limited to: 1) mentioning the Contract in a press release or other promotional material, 2) identifying the Department or the State as a reference, or 3) otherwise linking Contractor’s name and either a description of the Contract or the name of the State, the Department or any SUNCOM Client in any material published, either in print or electronically, to any entity that is not a party to Contract, except potential or actual authorized distributors, dealers, resellers, or service representative. SECTION 17. LICENSING Except as otherwise set forth in Attachment A – Final Statement of Work, all SUNCOM services shall include all required licenses for Customers to utilize the SUNCOM services at no additional cost to the Customer. All third-party license costs for Contractor-provided hardware and/or software shall be the responsibility of the Contractor. The Contract terms will not be supplemented, modified, amended, or superseded by any and all End User License Agreement, regardless of any terms which may state otherwise, except as contemplated in Section 7.10. End User License Agreement (EULA) means any license or service agreement, regardless of how designated, pertaining to the right to use software, equipment, and/or services including, but not limited to, any such agreement proposed after execution of this Contract that is affixed to (e.g. “shrinkwrap” or “browsewrap”), imbedded in (e.g. “clickwrap”), or accompanies the software, equipment, or service. Any terms or conditions that would result in the Department or a Customer violating Florida Statutes is deemed null and void. SECTION 18. BOND 18.1 Performance Bond Customers shall have the ability to request from the Contractor a Performance Bond to be used to guarantee satisfactory performance by the Contractor for the term of the Customer’s specific order. For those Customers who request a Performance Bond to meet the Customer’s specific needs, Contractor shall deliver to the Customer a Performance Bond in the amount specified by the Customer and upload documentation demonstrating compliance with this section into CSAB. A. The Performance Bond shall be maintained throughout the term of the Customer’s specific order, naming the Customer as the beneficiary. The Performance Bond must be issued Contract No.: DMS-17/18-004B Page 30 of 32 SUNCOM Communications Services by an acceptable surety company, as determined by the Customer, and which surety must be licensed to do business in the State of Florida. The insurer or bonding company shall pay losses suffered by the State directly to the Customer. B. The Contractor and insurer or bonding company shall provide the Customer prior written notice or immediate notice upon knowledge of any attempt to cancel or to make any other material change in the status, coverage, or scope of the Performance Bond, or of the Contractor’s failure to pay bond premiums. C. The Customer shall not be responsible for any premiums or assessments on or in relation to the Performance Bond. However, for those Customers who request a Performance Bond, Contractor is permitted to equitably adjust the Customer’s prices in correlation with the requested Performance Bond, up to an additional 25% for the applicable service(s). D. The Performance Bond is to protect the Customer against any loss sustained through failure of the Contractor’s performance in accordance with the Customer’s specific order. No payments shall be made to the Contractor until the Performance Bond is in place and approved by the Customer in writing. E. Where applicable, the Contractor shall provide the Customer with a surety bond continuation certificate or other acceptable verification that the Performance Bond is valid and has been renewed for an additional year. Contractor shall also upload documentation demonstrating compliance with this section into CSAB. The Performance Bond provided under this Section shall be used solely to the extent necessary to satisfy the damage claims made by the Customer pursuant to the terms of the Customer’s specific order. In no event shall the Performance Bond be construed as a penalty bond. 18.2 Letter of Bondability Prior to any renewal of the Contract in accordance with section 287.057(13), F.S., the Department reserves the right to request Contractor submit a letter of bondability from a surety company or bonding agent authorized to do business in the State of Florida and written on company letterhead indicating the Contractor’s ability to obtain a performance bond in the amount of at least ten million dollars. SECTION 19. CUSTOMER OF RECORD The Department of Management Services is considered the customer of record for all services for the purposes of the Federal Communications Commission and Customer Proprietary Network Information. SECTION 20. SPECIFIC APPROPRIATION The following is the specific state funds from which the state will make payment under the first year of the contract: General Appropriations Act (Florida Law) 2928 SPECIAL CATEGORIES CENTREX AND SUNCOM PAYMENTS FROM COMMUNICATIONS WORKING CAPITAL TRUST FUND Contract No.: DMS-17/18-004B Page 31 of 32 SUNCOM Communications Services SECTION 21. LIMITATION OF LIABILITY For all claims against the Contractor under any Customer agreement, purchase order, or this Contract, and regardless of the basis on which the claim is made, the Contractor’s liability under this Contract or purchase order for direct damages shall be limited to the greater of $100,000, the dollar amount of this Contract, or two times the charges rendered by the Contractor under the purchase order. This limitation shall not apply to the Service Level Agreements, claims arising under sections 8.2, 9.2, 10.3, and/or 14.5 contained in this agreement. Unless otherwise specifically enumerated in the Contract (e.g. the Service Level Agreements, attached as part of this Contract) or in the negotiated purchase order, no party shall be liable to another for special, indirect, punitive, or consequential damages, even if the party has been advised that such damages are possible. No party shall be liable for lost profits, lost revenue, or lost institutional operating savings. The Department and Customer may, in addition to other remedies available to them at law or equity and upon notice to the Contractor, retain such monies from amounts due Contractor as may be necessary to satisfy any claim for damages, penalties, costs and the like asserted by or against them. The Department may set off any liability or other obligation of the Contractor or its affiliates to the State against any payments due the Contractor under any contract with the Department. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-17/18-004B Page 32 of 32 SUNCOM Communications Services SO AGREED by the Parties’ authorized representatives on the dates noted below: FLORIDA DEPARTMENT OF MANAGEMENT SERVICES ______________________________________________ Jonathan Satter, Secretary ______________________________________________ Date AT&T CORP. Signature Print Name and Title Date SS188Y Veronica Danao Contract Specilaist CGI 02 July 2020 AT&T CORP. Signature STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES ITN NO: DMS 17/18-004 –SUNCOM COMMUNICATION SERVICES REQUEST FOR BEST AND FINAL OFFER DUE: MAY 13, 2020 BY 11:59 PM ET Pursuant to the SUNCOM Communication Services ITN Sections 4.4.3., Revised Replies and Best and Final Offers, and 4.4.4, Other Department Rights During Negotiations, the Department requests a Best and Final Offer. Please submit the Best and Final Offer by 11:59 PM ET on May 13, 2020, to the Procurement Officer, Jesse Marks, at Jesse.Marks@dms.myflorida.com Vendors must email the Best and Final Offer with files attached as a .pdf or in their native format (.docx or .xlsx where applicable) to the Procurement Officer. If the Best and Final Offer exceeds the file limit to submit via email, the Vendor must submit its Best and Final Offer on seven duplicate thumb drives to the Procurement Officer by the above-stated deadline. Best and Final Offers are expressly understood to be for the provision of services and features with no minimum guaranteed purchase of services or features. All revisions made by the Department to the attachments provided with this Request for Best and Final Offer are reflected in track changes or in an edited format for excel documents. Any Vendor proposed edits not reflected in the attachments were deemed not acceptable to the Department. Do not make any changes, revisions, exceptions, or deviations to the Department’s language in the provided documents. The Best and Final Offer must include the following requested documents: A. ATTACHMENT A –FINAL STATEMENT OF WORK Please submit a response to each subsection in the Attachment A –Final Statement of Work where a response is requested and where the subsection is applicable to the Respondent’s proposed solution. Identify all modifications and/or revisions from the initial and revised replies via track changes. B. ATTACHMENT B –FINAL CONTRACT By submitting a Best and Final Offer, the Vendor confirms acceptance of the Attachment Contract No.: DMS-17/18-044B Exhibit A B –Final Contract, as is; do not make any changes, revisions, exceptions, or deviations. C. ATTACHMENT C –FINAL SERVICE LEVEL AGREEMENTS By submitting a Best and Final Offer, the Vendor confirms acceptance of the Attachment C –Final Service Level Agreements, as is; do not make any changes, revisions, exceptions, or deviations. D. ATTACHMENT G –FINAL COMPONENT PRICE SHEET AND VENDOR’S SERVICE CATALOG Please complete the Attachment G –Final Component Price Sheet which has been provided by the Department as part of the Request for Best and Final Offer. The Vendor is required to submit a completed Attachment G –Final Component Price Sheet and a Vendor’s Service Catalog that includes the Vendor’s best pricing for the Department’s consideration based on the revisions contained in the Request for Best and Final Offer and attachments.Given these revisions made by the Department, the Department is anticipating reductions in the Vendor’s pricing. The Vendor’s completed Attachment G –Final Component Price Sheet and Vendor’s Service Catalog must comply with ITN Sections 3.11, Vendor’s Pricing,and 3.12, Component Price Sheet, respectively. Pricing in either document shall not include State of Florida and Federal Taxes.Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Taxes do not include government-sanctioned surcharges and fees collected by the Contractor which are not remitted to the government. Government-sanctioned surcharges and fees are to be separately listed in the Vendor’s Service Catalog in accordance with Attachment A –Final Statement of Work, Section 4.6, Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog. In addition to the requirements set forth in ITN Section 3.11, a Vendor Service Catalog must adhere to the following: x List all separate fees and/or charges and indicate which service(s) the fee and/or charge is applicable to. For government sanctioned fees and surcharges, list the current applicable amount. x Prices shall include all charges for packing, handling, freight, distribution, and inside delivery. Charges for expedited shipping, where requested and authorized by the Customer, may be assessed and will be borne by the Customer. x Any services, equipment and / or features provided at no cost should be identified as $0.00. In addition to the requirements set forth in ITN Section 3.12, a completed Attachment G – Final Component Price Sheet must adhere to the following: x Prices shall include all charges for packing, handling, freight, distribution, and inside delivery. Charges for expedited shipping, where requested and authorized Contract No.: DMS-17/18-044B Exhibit A by the Customer, may be assessed and will be borne by the Customer. x Any services, equipment and / or features provided at no cost should be identified as $0.00. E. SUPPLEMENTAL INFORMATION The Best and Final Offer shall constitute the Vendor’s final Reply to this ITN and should be reflective of all terms and conditions applicable to the Vendor’s proposed services. Pursuant to ITN Section 3.4, Website References, do not incorporate or reference dynamic links that are external to the document. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply. The Vendor is under no obligation to submit a Best and Final Offer; however, the Vendor will no longer be considered eligible for an award if the Department does not receive a Best and Final Offer by the above-stated deadline. By the submission of its Best and Final Offer, the Vendor certifies that, if awarded a Contract, it will comply with all terms and conditions found in the aforementioned documents included with this Request for Best and Final Offer. Contract No.: DMS-17/18-044B Exhibit A ATTACHMENT A – FINAL STATEMENT OF WORK FOR SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Contract No.: DMS-17/18-044B Exhibit A Table of Contents 1. Statement of Work ........................................................................................................... 8 1.1 Introduction....................................................................................................................... 8 1.2 Instructions for Replies..................................................................................................... 8 1.3 Terminology...................................................................................................................... 9 1.4 Service Objectives ........................................................................................................... 9 1.5 Updates to Services or Equipment ................................................................................ 10 1.6 MyFloridaNet .................................................................................................................. 11 1.7 Current SUNCOM Voice Services ................................................................................. 11 2. Staffing ........................................................................................................................... 12 2.1 Contractor Staffing Responsibilities ............................................................................... 12 2.2 Account Manager ........................................................................................................... 14 2.3 Project Manager ............................................................................................................. 14 2.4 Business Operations Manager....................................................................................... 15 2.5 Engineering and Design Manager ................................................................................. 15 2.6 Operations and Security Manager ................................................................................. 16 2.7 Customer Support Team................................................................................................ 17 2.8 Network Operations Center and Security Operations Center Staffing.......................... 17 3. General Services And Features For SUNCOM Communication Services ................... 18 3.1 Applicability of Subsections ........................................................................................... 18 3.2 Operating In a Production Environment ........................................................................ 18 3.3 Flexibility to Quickly Modify Services ............................................................................. 19 Contract No.: DMS-17/18-044B Exhibit A 3.4 Completeness of Proposed Solutions............................................................................ 19 3.5 Technology Refresh ....................................................................................................... 20 3.6 Standards ....................................................................................................................... 20 3.7 Emergency Services ...................................................................................................... 21 3.7.1 911 / E911 ...................................................................................................................... 21 3.7.2 Department of Homeland Security Programs................................................................ 22 3.7.3 Emergency Support Function 2 ..................................................................................... 22 3.8 Long Distance Services ................................................................................................. 23 3.9 Toll-Free Services .......................................................................................................... 24 3.10 Call Quality ..................................................................................................................... 25 3.11 Telephone Number Portability ....................................................................................... 26 3.12 Temporary Suspension of Service................................................................................. 26 3.13 Intercept Messages ........................................................................................................ 26 3.14 Unlawful Activities .......................................................................................................... 27 3.15 Connection with MyFloridaNet ....................................................................................... 27 3.16 Service Interoperability................................................................................................... 28 3.17 Dedicated IP Access ...................................................................................................... 29 3.18 Effectiveness within Customer-Specific Domains ......................................................... 30 3.19 Infrastructure Costs ........................................................................................................ 30 3.20 Testing Hardware and Software .................................................................................... 31 3.21 Inspection Process ......................................................................................................... 31 3.22 Contractor Webpage ...................................................................................................... 32 3.23 Network Operations Center ........................................................................................... 33 Contract No.: DMS-17/18-044B Exhibit A 3.24 Security Operations Center............................................................................................ 35 3.25 Highly Available and Highly Reliable Design Characteristics ....................................... 38 3.26 Cooperation with Other Contractors .............................................................................. 39 3.27 Monitoring and Operational Management ..................................................................... 40 3.28 Security........................................................................................................................... 40 3.29 Authentication Server ..................................................................................................... 42 3.30 Contractor Meetings with DMS ...................................................................................... 42 3.30.1 Monthly Operational Meetings ....................................................................................... 42 3.30.2 Project Management Monthly Review Meetings ........................................................... 43 3.30.3 Project Implementation Phase – Project Kickoff Meeting ............................................. 43 3.31 Management Service, Systems, and Associated Dashboards ..................................... 43 3.32 Tools ............................................................................................................................... 46 3.33 Temporary Service Increase .......................................................................................... 47 3.34 Online Portal for Self-Management ............................................................................... 47 3.35 Logging and Archival...................................................................................................... 49 3.36 Review of Archived Information ..................................................................................... 50 3.37 Trouble Ticketing Service .............................................................................................. 50 3.38 Monthly Maintenance Support Services ........................................................................ 52 3.39 Vendor Management...................................................................................................... 53 3.40 Professional Services..................................................................................................... 54 3.41 Survivability Support ...................................................................................................... 54 3.42 Service Level Agreement Performance Monitoring, Dashboard and Reporting........... 55 3.43 Training........................................................................................................................... 56 Contract No.: DMS-17/18-044B Exhibit A 3.44 Project Management ...................................................................................................... 57 3.44.1 Project Charter and Project Management Plan ............................................................. 57 3.44.2 Project Management Implementation Phase................................................................. 59 3.44.3 Project Management - Guides ....................................................................................... 60 3.44.4 Project Management - Closure ...................................................................................... 60 3.44.5 Project Management Implementation and Migration Plans .......................................... 61 3.45 Services Infrastructure Checklist ................................................................................... 62 3.46 Transition ........................................................................................................................ 66 3.47 Equipment and Licenses................................................................................................ 68 4. Business Operations ...................................................................................................... 68 4.1 General Description of the SUNCOM Business Model ................................................. 68 4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart 70 4.3 Communications Service Authorization and Billing – Official Record ........................... 71 4.4 Communications Service Authorization and Billing - Interfaces with Contractors ....... 71 4.4.1 Application Programming Interfaces .............................................................................. 71 4.4.2 Batch Routines ............................................................................................................... 72 4.4.3 Manual Review and Data Entry by Contractor Staff...................................................... 72 4.5 Communications Service Authorization and Billing Service Catalog ............................ 72 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog ....................................................................................................... 73 4.7 Communications Service Authorization and Billing Account and User Management .. 74 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges 74 4.7.2 Work Orders ................................................................................................................... 74 Contract No.: DMS-17/18-044B Exhibit A 4.7.3 Credential Request Orders ............................................................................................ 75 4.8 Inventory ......................................................................................................................... 76 4.9 Invoicing Requirements.................................................................................................. 77 4.10 Electronic Substantiating Detail File .............................................................................. 77 4.11 Audit of Contractor Invoices ........................................................................................... 78 4.12 Mandatory Interface with Communications Service Authorization and Billing.............. 78 4.13 Mandatory Communications Service Authorization and Billing Order .......................... 78 4.14 Specific Service Requests ............................................................................................. 79 4.15 General Billing Requirements ........................................................................................ 79 4.16 Criteria for Installation Signoff and Billing Start ............................................................. 79 4.17 Long Distance Billing...................................................................................................... 80 4.18 Toll-Free Billing .............................................................................................................. 82 4.19 Direct Billing ................................................................................................................... 82 4.20 Service Level Agreement Operational Process............................................................. 83 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION ............................................ 85 5.1 Unified Communications System and Services – General Features ............................ 85 5.2 Unified Communications System and Services – Integration and Interface ................. 88 5.3 Unified Communications System and Services – Conferencing................................... 89 5.4 LAN Support Services .................................................................................................... 91 6. SERVICE CATEGORY 2 - SIP TRUNKING.................................................................. 92 6.1 SIP Trunking Minimum Requirements ........................................................................... 92 6.2 SIP Trunking Features ................................................................................................... 95 7. SERVICE CATEGORY 3 - CONTACT CENTER .......................................................... 95 Contract No.: DMS-17/18-044B Exhibit A 7.1 Contact Center – General .............................................................................................. 96 7.2 Contact Center – Automatic Call Distribution (ACD) ..................................................... 96 7.3 Contact Center – Auto-Attendant and Interactive Voice Response .............................. 97 7.4 Contact Center - Reporting and Analytics ..................................................................... 98 7.5 Contact Center Recording ............................................................................................. 99 7.6 Contact Center – Workforce Management .................................................................. 100 7.7 Contact Center – Miscellaneous .................................................................................. 100 8. SERVICE CATEGORY 4 – CENTREX SERVICES.................................................... 102 8.1 Centrex Services Minimum Requirements .................................................................. 102 8.2 Additional Centrex Services ......................................................................................... 103 8.3 Centrex Features.......................................................................................................... 104 9. Experience and Ability.................................................................................................. 104 Contract No.: DMS-17/18-044B Exhibit A 1. Statement of Work 1.1 Introduction The Department of Management Services (DMS or the Department) is seeking to procure through this Invitation to Negotiate (ITN), Unified Communication (UC) Services, Session Initiation Protocol (SIP) Trunking Services, Contact Center Services, Legacy Local Access (Centrex) Services, and other related communication services and features. Hereinafter these will be collectively known as SUNCOM Communication Services (SCS). This procurement is intended to establish a multi-year Contract or Contracts which meet the goals of the ITN stated in section 1.4. Any contracted SCS services will be available for use by state agencies, political subdivisions of the state, municipalities, and nonprofit corporations in accordance with Chapter 282, Florida Statutes (F.S.). This Attachment A – Final Statement of Work (SOW), contains operational and administrative objectives for SCS that will form the requirements for implementation and on-going support under any Contract resulting from this ITN. This SOW is intended to reflect the requested service components DMS is seeking the Respondent to offer for SCS. The SOW includes references to service components that “must”, “shall”, or “will” be delivered; however, these SOW references to “must”, “shall”, “will” and “minimum requirements” will not affect DMS’s determination of a Respondent’s responsiveness. DMS intends for these SOW references to become mandatory at the time of Contract execution (as reflected in DMS’s Request for Best and Final Offer). However, these SOW references may be subject to negotiation during the procurement and will be resolved through the terms of DMS’s Request for Best and Final Offer. The Request for Best and Final Offer may also identify contractual requirements in place of previous requests for responses. For example, the word ‘should’ may be replaced by the word ‘must’ in the final SOW prior to contract execution where applicable. If more than one Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Response,” and “Respondent,” include the plural when applicable. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.2 Instructions for Replies The SOW contains response blocks where Respondents are to detail their replies or Respondents may attach a narrative with a reference to the corresponding SOW subsection. Base responses on the information provided in the applicable subsections and response blocks regarding operational and administrative processes and other aspects of the proposed services. Contract No.: DMS-17/18-044B Exhibit A Failure to respond to any response block seeking a response will not be used to determine responsiveness. Respondents should provide responses to all response blocks seeking a response in the SOW. Respondents should provide responses for the Service Categories for which they are seeking to provide services. If the Respondent is seeking to provide a Service Category, they should provide responses as requested. If the Respondent inserts “N/A” or leaves a block blank, they will receive zero points for that subsection. If the Respondent is not seeking to provide a Service Category, it should respond “N/A” and will receive a score of zero for those responses. Replies are to be submitted in accordance with the ITN. The response blocks may contain approximate word counts in brackets, e.g., [Enter the response here – XXX words]. The word counts are provided as guidance to the length of the expected response; the word counts are neither minimum nor maximum limits. See section 3.7, Tab 4, of the ITN for instructions on replying to the SOW. By submitting a Reply to this ITN, the Respondent affirms that it has read, understood, and will comply with all of the statements, terms, and conditions contained in the SOW. Do not provide pricing information in any SOW response block. Respondent is to submit pricing information in the Attachment G – Component Price Sheet and the Vendor’s Service Catalog, separate from the response to the SOW in accordance with instructions in the ITN. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.3 Terminology Various terms are provided in Attachment F – Definitions and Acronyms. Acronyms are generally expanded on first use. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.4 Service Objectives This SCS procurement is envisioned to result in a Contract with a Contractor to provide secure, reliable, interoperable, scalable, manageable, feature rich, affordable, and advanced communications services for SUNCOM users. Contract No.: DMS-17/18-044B Exhibit A SCS Customers range in size from small to very large with a wide diversity of communications requirements to meet their business needs. Respondents are therefore encouraged to offer more than one manufacturer platform (system) option. While the word “system” is used within the SOW, DMS intends to contract for communications services. Individual devices, systems, and components are used to provide the various SCS. The following are SCS objectives: 1. Provide migration and transition support for Customers from existing services to SCS. 2. Provide Single-tenant and Multi-tenant services. 3. Provide services using standards and designs detailed in the SOW, and increase integration of services. 4. Provide proactive service monitoring capabilities and tools to monitor service levels. 5. Provide inherent flexibility in services and equipment to keep pace with rapidly evolving technologies. 6. Provide services with a minimum 99.95% availability (uptime). 7. Provide accurate and simple invoicing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.5 Updates to Services or Equipment DMS anticipates the service’s capabilities will change over the term of the Contract and should be flexible to remain current throughout the life of the Contract. Changes in services, features, equipment, or technology offered by Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. At DMS’s sole discretion, updates may require a Contract amendment, and any updates will not be incorporated into the Communications Service Authorization and Billing (CSAB) system without DMS’s approval. The CSAB is discussed in detail in section four (4). When requested by DMS, the Contractor shall provide documentation on the proposed updates. This may include market research, service, equipment, and commodity specifications, industry research, and any other documentation requested by DMS. DMS may review information from Contractor, or any other source it deems necessary and appropriate. For updates, Contractor will at a minimum include individual pricing, and may also include bundled pricing, or bundled pricing with existing services. All elements required by section 3.11 of the ITN shall be included in the proposed pricing for updates, unless waived by DMS. DMS will not deem the proposed pricing acceptable until and unless all the following criteria is met to its satisfaction: 1. The Contractor has substantially demonstrated the pricing is competitive to market rates. Contract No.: DMS-17/18-044B Exhibit A 2. The Contractor has fully demonstrated the pricing is related to and is in line with currently offered pricing for similar services and equipment within the CSAB Service Catalog. 3. Where applicable, Contractor has fully demonstrated that the same percentage discount off the Manufacturers Suggested Retail Price or Contractor’s service price list, or greater, is applied to proposed equipment pricing for similar equipment, and proposed service pricing for similar service. 4. The Contractor has fully demonstrated the pricing will be in accordance with Contract section 3.3(b) Preferred Pricing, not exceeding, on an aggregate basis, the pricing offered under comparable contracts for public entities. 5. The Contractor shall not increase the pricing of any existing equipment, services, service packages, service bundles, or service options. 6. Contractor will not request, and DMS will not approve, charges for non-chargeable items contemplated in section 3.5 Technology Refresh. 7. DMS is solely responsible for the final determination on the fulfillment of the above criteria, and on accepted pricing. If applicable, all SCS Contractors will be given the same opportunity to offer the updated, or new related service. DMS will determine if the current Service Level Agreements (SLAs) for the CSAB Service Catalog update are appropriate and applicable, or determine new SLAs, which will become part of the Contract through a Contract amendment. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.6 MyFloridaNet MyFloridaNet (MFN) and MyFloridaNet-2 (MFN-2) are the State’s Multiprotocol Label Switching data networks. Generally, throughout the SOW, MFN is used as a generic term for both MFN and MFN-2. MFN allows State agencies and other authorized users to communicate with each other as well as SCS Contractors. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/data_servic es/myfloridanet No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.7 Current SUNCOM Voice Services DMS currently manages the portfolio of voice services listed below. Contract No.: DMS-17/18-044B Exhibit A 1. Centrex 2. Hosted Voice over Internet Protocol (VoIP) 3. Premises-based Telephony Equipment Services 4. SIP Trunking 5. Audio Conferencing 6. Web Conferencing 7. Long Distance 8. Toll-Free 9. Contact Center. See Attachment E – SUNCOM Voice Services for Calendar Year 2016, for information regarding 2016 contract spend for the above services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 2. Staffing The Contractor shall provide sufficient, qualified personnel to oversee and carry out the services of this Contract. The term “Contractor staff” includes all staff employed by the Contractor and by its subcontractors relevant to the Contract. 2.1 Contractor Staffing Responsibilities 1. The Contractor staff responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous and professional manner as representatives of the State. 2. The Contractor staff shall devote the time and resources necessary to successfully manage the State of Florida account, including being available for telephonic, email and on-site consultations. 3. The Contractor shall provide each Contractor staff member orientation and training on all components of the Contract prior to working on any component of the Contract. Documentation of this training shall be provided to DMS upon request. 4. The Contractor shall be required to employ the required key staff position described in this SOW. 5. It is understood and agreed that from time to time a vacancy may occur in required key staff positions. For purposes of this Contract, a vacant position is defined to occur when the position is not initially filled, the employee assigned to the position has resigned, been terminated, reassigned, or is filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications Contract No.: DMS-17/18-044B Exhibit A until this position is filled. However, a temporary assignment will not put the SLA clock on hold. 6. The Contractor agrees to fill all required key staff positions within ninety (90) days after the date upon which the position becomes vacant, and within thirty (30) days from Contract execution. The Contractor may request a waiver from DMS if it believes it has good cause to not fill a required key staff position within the ninety (90) days allowance. Contractor will submit waiver requests to the DMS Contract Manager. DMS will review the requests on a case-by-case basis and respond within a reasonable timeframe. DMS reserves the right for final determination on all waiver requests. Positions not filled within the ninety (90) day timeframe, or otherwise waived by DMS, will incur an SLA violation. 7. The Contractor shall notify DMS of any vacancy of a required key staff position within two (2) weeks of the vacancy occurring. 8. The Contractor will only fill required key staff positions with persons that fulfill the minimum job qualifications set forth in this SOW section 2. 9. DMS reserves the right to review and approve candidates being considered by the Contractor for employment for a required key staff position described in this Contract. 10. DMS will have the right to request the replacement of any staff who serve in a required key staff position, as part of the Customer Support Team, or part of the Network Operations Center (NOC) or Security Operations Center (SOC) staff and Contractor will remove such staff within thirty (30) calendar days’ or earlier upon DMS’s notice to Contractor. 11. The Contractor must provide a sufficient number of Contractor Staff to handle the workload projected for the start of the Contract and shall be scalable and flexible, so it can be adapted as needed. 12. The Contractor must develop and maintain a final Staffing Organizational Chart that includes all staff resources that will be assigned to all components of the Contract to be approved by DMS no later than thirty (30) calendar days from Contract execution. The final Staffing Organizational Chart must contain names, titles, and number of staff (full- time and part-time) proposed to support the State of Florida. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff, the percentage of time each staff person will devote to the Contract. 13. In the event DMS determines the Contractor’s staff or staffing levels are not sufficient to properly complete the services specified in this Contract, it shall notify the Contractor in writing. The Contractor will have ninety (90) calendar days to remedy the identified staffing deficiencies. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed required key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed and highly qualified staff; Contract No.: DMS-17/18-044B Exhibit A c. Respondent’s orientation and training for Respondent’s staff assigned to this Contract; d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract resulting from this ITN; and e. Respondent’s recruitment process for Respondent’s staff assigned to this Contract. [Enter response here – 1,500 words] 2.2 Account Manager Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS, unless DMS determines an exclusive Account Manager is in DMS’s best interest. This is a required key staff position. The Contractor is required to provide a full-time Account Manager for all contracted services. The Account Manager will be the senior manager primary contact with responsibility for all SCS issues, including, but not limited to, day-to-day coordination and resolution of all SCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four hours a day, 365 days of the year. The Account Manager will be required to participate in all workgroups created by the Contractor or DMS related to SCS. The Account Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Minimum of three (3) years’ work experience in the telecommunications industry. 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. 2.3 Project Manager Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager unless DMS determines an exclusive Project Manager is in DMS’s best interest. This is a required key staff position. The Project Manager shall to oversee and take on the responsibility for the success of all projects. Projects include, but are not limited to, Contract Implementation and Migration, agency specific Implementation and Migration. This individual will be the single point of contact to the State Contract No.: DMS-17/18-044B Exhibit A coordinating all work and communications with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager will participate in various SCS workgroups. The Project Manager shall possess the following minimum qualifications: 1. Ability to be responsible for all aspects of any projects related to this Contract. 2. Ability to lead and direct teams to deliver projects within the constraints of schedule, budget and resources. 3. Demonstrate sufficient knowledge and experience to appropriately apply a project management methodology to projects 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. Currently holds either Project Management Professional certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS. 2.4 Business Operations Manager Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager unless DMS determines an exclusive Business Operations Manager is in DMS’s best interest. This is a required key staff position. The Business Operations Manager shall oversee business operations including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. The Business Operations Manager will participate in various SCS workgroups. The Business Operations Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with Government clients. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. 2.5 Engineering and Design Manager Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager unless DMS determines an exclusive Engineering and Design Manager is in DMS’s best interest. This is a required key staff position. Contract No.: DMS-17/18-044B Exhibit A The Engineering and Design Manager shall function as a single point of contact for all engineering and design issues. The individual will have responsibility to direct all aspects of engineering and design concerns for the service. The individual must have the authority to direct the Contractor’s staff and subcontractors. The individual or a designated backup(s) must be available twenty-four hours a day, 365 days of the year as required to manage and oversee restoration of the service and respond to State requests. The Engineering and Design Manager will participate in various SCS workgroups. The Engineering and Design Manager shall possess the following minimum qualifications: 1. Minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to SCS services 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 3. Five (5) years or more of engineering work experience. 2.6 Operations and Security Manager Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager unless the Department determines an exclusive Operations and Security Manager is in DMS’s best interest. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other SUNCOM Contractors, if applicable, and subcontractors. The individual will function as a single point of contact for the day-to-day networking, service, and security issues, typically those involving real-time concerns. The individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available twenty-four hours a day, 365 days of the year as required to manage the NOC and SOC concerns, and respond to State requests. The Operations and Security Manager will participate in the various workgroups to accomplish SCS services. The Operations and Security Manager shall possess the following minimum qualifications: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 2. Five (5) years or more of work experience. 3. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 4. Experience with information security architecture and security tools. Contract No.: DMS-17/18-044B Exhibit A 5. Knowledge of telecommunications industry best practices for service performance and security, and applicable laws and regulations as they relate to security. 6. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of SCS. The Operations and Security Manager should possess the following minimum qualifications: 1. Preferred but not required to hold Certified Information Security Manager, Certified Information Systems Security Professional, or other industry recognized security certification. 2.7 Customer Support Team The Contract shall provide a Customer Support Team, which is not required to be full-time or dedicated to this Contract. This team is not considered a key staff position or positions. The Customer Support Team shall be sufficiently qualified and trained to provide the following: 1. Timely Customer training by the Contractor’s team in reaction to changes in services and features offered. 2. Resolve service requests timely 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry 4. Timely closure for operational changes 5. Meet all service delivery due dates The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in SOW 4.7.1. 2.8 Network Operations Center and Security Operations Center Staffing The Contractor shall provide NOC and SOC staffing, which are not required to be full-time or dedicated to this Contract. This staffing is not considered a key staff position or positions. The NOC and SOC staffing shall be sufficiently staffed, qualified and trained to provide the following: 1. Staffing for the NOC and SOC twenty-four hours a day, 365 days of the year. 2. Proactive NOC and SOC monitoring including issue resolution, as described in SOW subsections 3.24 and 3.25. 3. Staffing for the NOC and SOC that are certified, experienced, well-trained, and well- equipped professionals. 4. NOC and SOC staff access to Contractor’s advanced research team that will assist in identifying threats and developing preventative counter measures based on information collected from monitoring events worldwide. The Contractor’s advanced research team will consist of cyber threat researchers that are assigned to the pursuit of existing and emerging global cyber threats. The advanced research team will research the global Contract No.: DMS-17/18-044B Exhibit A landscape, perform in-depth analysis of emerging threats, and develop counter measures to protect SCS Customers. Given the statements in 2.2 through 2.8: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Provide resumes of the required key staff positions. Resumes for the Customer Support Team and NOC and SOC are not required; 3. Provide a detailed description of how the Contractor will staff the Customer Support Team, the NOC, and the SOC. 4. Provide a proposed Staffing Organizational Chart, including all staff resources that are anticipated to be assigned to the Contract, including names, titles, and number of staff (full-time and part-time) proposed to support the State of Florida. 5. Describe Respondent’s Proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the team. [Enter response here – 500 words, not including resumes] 3. General Services and Features for SUNCOM Communication Services 3.1 Applicability of Subsections The subsections below will be applicable to all four Service Categories, unless stated otherwise in that subsection. Evaluation scoring for SOW section 3 will not be affected by whether Respondent offers four (4) or fewer Service Categories. Responses to subsections within SOW section 3 should not include any discussion of proposed Local Area Network (LAN) Support Services as described in SOW section 5.4. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Operating In a Production Environment The following are minimum requirements: With the exception of the interfaces to CSAB and MFN, all proposed services, must be operating in a production environment. Any new services proposed by the Contractor after the completion of the Implementation Phase must be operating in a production environment. A production Contract No.: DMS-17/18-044B Exhibit A environment is a setting where the Contractor can demonstrate their services in operation and are able to be viewed by or demonstrated to DMS’ satisfaction. This will be provided at no cost to the State. There is no requirement that these proposed services be operating in the same (single) production network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.3 Flexibility to Quickly Modify Services Contractor will provide the following in its delivery of the services and features for SCS: 1. A flexible administration of SCS services. 2. Prompt service updates, maintenance, modifications, and customizations. 3. Technically flexible designs, systems, and services 4. Mitigation of performance issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 5. Mitigation of security issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 6. The Contractor shall provide the Department with written notification of required maintenance a minimum of ten (10) calendar days before scheduled maintenance is to take place. Given the statements in this subsection: 1. Describe how the Contractor will be flexible in its approach to delivering SCS services, in a manner that will minimally affect customer operations, including: maintenance windows, notification of maintenance, updates, performance and security issues, customer concerns, and customer requests. [Enter the response here - 250 words] 3.4 Completeness of Proposed Solutions Respondents are responsible for the completeness of their proposed solutions in their Reply and in response to any Customer work orders or unique service requests, including all equipment, software, operational management, and IP network connectivity. Completeness will be determined by either the Department or by the Customer, as appropriate. All aspects of integration, performance, and back-office administrative functions are the responsibility of each Contractor, including functions provided by their subcontractor. Contractor is responsible for verifying that all equipment, software, systems, and services, as implemented, are compatible when integrated with Customer systems. Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.5 Technology Refresh This subsection is applicable to all proposed functionality except Service Category 4, Centrex. The Contractor will provide technology refresh, which means providing the latest software and hardware releases, including updates and patches (excluding desktop equipment). With the exception of hardware costs listed in the CSAB Service Catalog, refresh is to be provided at no cost to the State. Technology Refresh is applicable once a Customer migrates to SCS. The following is a minimum requirement: 1) The Contractor must refresh hardware and/or software provided by the Contractor under the SCS Contract before the End-of-Life date from the original equipment manufacturer provided by the Contractor. Given the statements in this subsection: 1. Describe how technology refresh will be provided, including software and hardware. 2. Propose a process for technology refresh, which includes a description of ensuring a timely refresh of hardware and software. [Enter the response here – 1,000 words] 3.6 Standards This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to comply, at a minimum, with the following standards and subsequent updates for IP-based communications at no additional cost to the Customer: 1. Real-Time Transport Protocol (RTP) 2. RTP Control Protocol 3. H.323 4. Transmission Control Protocol/Internet Protocol 5. Simple Mail Transfer Protocol 6. Post Office Protocol (version 3) 7. Internet Message Access Protocol (version 4) 8. Lightweight Directory Access Protocol 9. Resource Reservation Protocol (RSVP) Contract No.: DMS-17/18-044B Exhibit A 10. Session Initiation Protocol 11. Session Description Protocol 12. Secure Real-Time Transport Protocol 13. ITU-T standards for G.711/G.722/G.729 (Audio Codecs) 14. H.263/H.264 (Video Encapsulation) 15. Internet Engineering Task Force (IETF) Request For Comment (RFC) 6716 16. Distributed Services Code Point 17. Link Layer Discovery Protocol 18. Transport Layer Security 19. Network Address Translation (NAT) 20. Interactive Connectivity Establishment, Session Traversal Utilities for NAT (STUN), and Traversal Using Relays around NAT 21. Web Real-Time Communications (WebRTC) 22. All standards for any application underlying SCS access and transport services 23. SIPconnect Version 2.0 and updates. 24. National Institute for Standards and Technology SP 800-58: Security Considerations for Voice Over IP Systems 25. 21st Century Communications and Video Accessibility Act of 2010 26. Institute of Electrical and Electronic Engineers 802.3 No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.7 Emergency Services Emergency services are a crucial aspect of SCS. 3.7.1 911 / E911 Contractor is required to fully comply with federal and state mandated emergency service requirements, including 911 and E911 services, at no additional cost to the Customer. Contractor shall set up Customer number and location information (Automatic Number Identification and Automatic Location Identification) in the appropriate 911/E911 location database when services are provisioned. Contractor shall provide timely updates to Customer locations in the 911/E911 location database. Given the statements in this subsection: 1. Describe the process and time required to update Customer locations in the 911/E911 location database. Contract No.: DMS-17/18-044B Exhibit A [Enter the response here – 250 words] 3.7.2 Department of Homeland Security Programs The Department of Homeland Security Office of Emergency Communication (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN- PS) programs. The following are minimum requirements: 1. Contractor shall participate in programs such as TSP, GETS, WPS and NGN-PS in support of Florida’s emergency preparedness efforts. See https://www.dhs.gov/oec- communications-portfolio-management. Given the statements in this subsection: 1. Describe the proposed functionality to address the elements of this subsection. 2. Describe how the Respondent’s will participate in programs such as TSP, GETS, WPS and NGN-PS, plus other federal and state mandated emergency programs during the life of the contract. [Enter the response here – 500 words] 3.7.3 Emergency Support Function 2 DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Subsection 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. Contractor is required to participate in ESF-2 activities and respond to the needs of the State of Florida accordingly. Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Long Distance Services The following are minimum requirements for long distance service components: 1. The ability to dial domestic long distance in conformance with the 10-digit North American Dialing Plan. 2. International long distance service that conforms to the international dialing plan of the International Telecommunications Union (ITU) for all international calls. 3. Traffic studies on all dedicated State of Florida facilities on a quarterly basis and/or upon DMS request. 4. The capability to route calls to an operator for assistance. 5. Answer supervision and disconnect supervision. The Contractor cannot bill for incomplete or hung calls. Billing must not start until the call is answered. 6. The capability to use authorization codes, whereby a Customer may place a long distance call from a different State line and charge that call to his or her line or account. 7. The addition of new Number Plan Area (NPA) codes and local Exchange Code (NXXs) within 24 hours. NPA and NXX changes must be made to the routing database prior to actual change. 8. The ability to block calls system-wide by NPA. DMS will not be liable for any charges associated with calls made to blocked NPAs and/or NXXs that DMS has requested. All calls to the 700 and 900 NPA and the 976 NXX group must be blocked by the Contractor, unless DMS requests otherwise. 9. The capability to drop all calls in excess of 299 minutes. The State will not be liable for charges associated with long duration calls in excess of 299 minutes. All calls are subject to further investigation for their validity. If proven to be invalid, the cost will be borne by the Contractor. 10. The ability to block calls with an invalid Automatic Number Identification (ANI). Contractor may screen and block such calls or modify the call setup to provide a main billing number which can be used by DMS for rebilling. The State will not pay the Contractor for calls that are made from an invalid ANI. 11. The ability to make and receive fax and modem calls. 12. Provision and activation of long distance services in a timely manner. 13. Restoration of services in a timely manner. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] Contract No.: DMS-17/18-044B Exhibit A 3.9 Toll-Free Services The following are minimum requirements; Contractor is required to offer toll-free services for each proposed SCS service category and must provide the following in addition to the requirements provided in section 6, Business Operations: 1. The termination of toll-free service into all domestic exchanges. 2. All currently established toll-free numbers such as 1-800, 866, 877, 888, and all future toll- free numbers, as they become available. 3. Toll-free vanity numbers, if the number is available. 4. Toll-free services originated from any domestic exchange. 5. Answer and disconnect supervision. Calls are billed only from the time that the end-user answers the call and not bill for any calls not completed. 6. The ability to set up toll-free numbers or reroute numbers in the event of an emergency. An emergency contact must be made available twenty-four hours a day, 365 days of the year. Contractor will provide DMS an emergency contact number within 2 weeks of being awarded a contract and immediately notify DMS if the emergency contact number is changed. 7. All routing table information produced during the term of this Contract to DMS within three business days of request. 8. Responsible organization for toll-free numbers used by DMS. The Department will own the numbers and provide them to authorized users. 9. Conversion of toll-free numbers to their services within three (3) days after receipt of a DMS work order from CSAB. 10. Directory assistance listing via the national toll-free calling directory, and made available to the public via a directory assistance inquiry, 800-555-1212. 11. The inclusion of the old number in call announcement services and a new number intercepts with message and termination to new number. 12. Code blocking including the ability to block toll-free calls originating from either an area code or exchange code. 13. Emergency call rerouting in the event of a service disruption to a pre-planned number. 14. Dialed Number Identification Service. 15. The number of the calling phone (Automatic Number Identification), if known. 16. Routing services with announcement prompt. For this service, toll-free callers will be provided with a greeting announcement in order to choose how to route their call. An example would be a choice of English or Spanish and would route to the appropriate terminating number. 17. Routing service to an announcement for toll-free callers, including the ability for Customers to change the announcement by electronically submitting audio files. 18. Redirection service. For example, the toll-free caller reaches a State terminating number and discovers that they have called the wrong agency. The terminating agency will have Contract No.: DMS-17/18-044B Exhibit A the ability to forward the caller to another agency’s toll-free number. Toll-free charges will accrue to the number the call is transferred to and not the originally dialed number. It is understood that this requirement is limited by network capabilities and therefore will only apply when such capabilities permit this service. 19. Custom call routing. This service will allow the Customer to route calls from their local exchange to another number or exchange or message based upon area code of the caller, time of day, day of week, holiday, and exchange code. 20. Intercept messaging under certain call conditions, as required by the Customer. 21. Route advance to an alternate termination number. 22. Percentage allocation routing. 23. Take back and transfer, a feature which provides the capability to take back an already terminated call and redirect the call to another termination. 24. A management tool with the ability for both DMS and Customers to change the toll-free “ring to” number and other features. 25. Provisioning and activation of services in a timely manner. 26. Restoration of services in a timely manner. 27. Completion of toll-free calls in a timely manner. This includes the peak busy hours and is applicable on the inbound leg of the call once within the SCS infrastructure. 28. Listing of the DMS and Customer toll-free numbers in a timely manner within the toll-free directory listing. Given the requirements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] 3.10 Call Quality The following are minimum requirements: For proposed services, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than a Mean Opinion Score of 4.0 as specified in ITU-T specification P.800 series. If Respondents use VoIP R-factor, per ITU-T Recommendation G.107, to measure call quality, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than the minimum score of 80. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Contract No.: DMS-17/18-044B Exhibit A 2. Describe the process for monitoring and reporting on call quality for all proposed services. [Enter the response here - 500 words] 3.11 Telephone Number Portability Contractor is required to comply with Federal Communications Commission Local Number Portability requirements. Contractor is required to provide and support telephone number portability at no cost to the State and is expected to port telephone numbers to the service within 30 days. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Temporary Suspension of Service This subsection is applicable to all proposed functionality except Service Category 3, Contact Center Services, and Service Category 4, Centrex Services. Respondent’s proposed service must allow for the temporary suspension of service with an intercept message providing such notification. Temporary suspension of service may be enacted to provide seasonal services to the general public and then use the same telephone number during subsequent seasons. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.13 Intercept Messages Respondent’s proposed service must allow for intercept messages and referrals to be associated with a number that has been disconnected/suspended. Intercept messages and referrals must be provided for up to six months from the date of disconnection/suspension, unless otherwise specified by the Customer, and will be at no additional cost. Intercept messages may include the following: 1. Number dialed is not in service. 2. Number dialed is not in service with referral to new number. 3. Number dialed is temporarily out of service. Contract No.: DMS-17/18-044B Exhibit A Given the statements in this subsection: 1. Describe the Respondent’s proposed process to provide services that allow for intercept messages and referrals to be associated with a number that has been disconnected or suspended. [Enter the response here - 100 words] 3.14 Unlawful Activities Under no circumstances will DMS or Customers be liable for any unlawful usage of SCS, including any charges. Unlawful usage of SCS shall include, but is not limited to, toll fraud. If the Contractor detects any potential toll fraud, then it must contact the DMS Contract Manager and the Customer to report the suspected toll fraud no later than 30 minutes from the detection of the activity. Given the statements in this subsection: 1. Provide a plan for the prevention of unlawful use of SCS. 2. Describe the Respondent’s proposed process for monitoring, detecting, and remediating unlawful activity. 3. Describe the Respondent’s proposed process for notifications to DMS and its Customers of potential unlawful activity. [Enter the response here - 500 words] 3.15 Connection with MyFloridaNet This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to connect with MFN and is responsible for paying all costs associated with the connection. The connections will meet the following minimum requirements: 1. Connect with MFN in at least two geographically diverse locations. 2. The connection design does not have any single points of failure. 3. Support both IPv4 and IPv6 and can communicate over IPv4-only, IPv6-only, and/or dual- stack networks. 4. Support the State’s IP addressing including MFN’s private addressing plan. 5. To the extent feasible, interoperate with MFN’s time services and Domain Name Services. 6. To the extent feasible, interoperate with the Quality of Service schema utilized for MFN as set forth in the MFN2 User Guide and any revisions thereto. DMS will provide the Contractor with notice of any changes to the MFN2 User Guide. 7. Each connection must be provided with bandwidth sufficient to support all the concurrent call paths provisioned with the service. Contract No.: DMS-17/18-044B Exhibit A The following are minimum requirements: 1. Work with DMS to engineer routing to respond to announcements (such as Border Gateway Protocol) and other issues involving non-contiguous IP address blocks provisioned on MFN. 2. Continuously monitor bandwidth utilization and provision adequate capacity to support peak hour demands plus projected growth over the 12 months. 3. Start planning for bandwidth upgrades when peak hour demand exceeds 60% of the bandwidth, and ensure upgrades are completed before peak hour demand exceeds 75% of the provisioned bandwidth. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.16 Service Interoperability This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is responsible for effective interoperability with all DMS SUNCOM services to the extent feasible. Contractor is responsible for understanding the requirements for their effective integration with other DMS SUNCOM services accessed using MFN and Remote Broadband Service. Keeping all SCS sessions On-net must be a constant consideration during the SCS Contract. Respondents should propose options for supporting the On-net routing of sessions with other SCS Contractors if DMS issues multiple awards. The following are minimum requirements: 1. Proposed services must interconnect with the Public Switched Telephone Network (PSTN). 2. IP-based services may be accessed via the internet. DMS approval for this access option is required. 3. Interoperability between all Customers utilizing the Respondent’s proposed services. 4. If the Department issues multiple awards, all awarded SCS Contractors will support interoperability with services offered by other Contractors for calls between Contractors’ SCS domains to remain On-net. Contract No.: DMS-17/18-044B Exhibit A Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above 2. Provide diagrams, accompanied with relevant descriptions, illustrating proposed services’ connectivity with PSTN, MFN, and the internet. 3. Describe options available for securely accessing proposed services via the internet for remote workers. 4. Provide options for interoperability between SUNCOM Customers so sessions remain On-net. 5. Provide options for interoperability between Respondent and other SCS Contractors (for use in the event DMS issues multiple awards) so sessions remain On-net. [Enter the response here - 2,000 words] 3.17 Dedicated IP Access This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Respondents should offer dedicated IP access options with their proposed services. Some Customers are not required to use MyFloridaNet and may choose to purchase Contractor’s dedicated IP access. For Non State Agency Eligible User Customers, Dedicated IP access may be used as an alternate method to MyFloridaNet when approved by DMS and must adhere to the Department established standards, policies, and procedures for interfacing with and accessing the SUNCOM Network. State agencies may use Contractor’s dedicated IP access to provide backup, survivability, and resiliency for their MFN connections. MFN connections will be the primary SCS access option. If a Customer orders dedicated IP access at a site and the Contractor does not have the necessary network facilities to deliver IP access to a Customer’s location, the Contractor may need to install additional network facilities to provide the Customer dedicated IP access at the location, also known as special construction. Special construction includes equipment, wiring, cables, inspection, and installation to provide connectivity to Contractor’s dedicated IP access. Customer and Contractor shall negotiate and agree upon the delivery and installation timeframes for special construction which shall be set forth in the final work order issued in CSAB. For a Customer order of a bandwidth speeds up to 12Mbps, there shall be no special construction charges permitted. The Contractor is responsible for building local loop access facilities to the Customer premises at no additional cost, regardless of whether access services are available, and must provide the service at the rates specified in the Vendor’s Service Catalog. Contract No.: DMS-17/18-044B Exhibit A For a Customer order of a bandwidth speeds above 12Mbps, all special construction will be handled on a case-by-case basis with a Customer service request quote. The Contractor may be required to provide additional details about the special construction to the Department including, but not limited to, a cost breakdown. Special construction must be provided at no more than the Contractor’s cost. Given the statements in this subsection: 1. Describe the proposed dedicated IP network access services, including all options Respondent proposes to provide. [Enter the response here - 250 words] 3.18 Effectiveness within Customer-Specific Domains This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Functionality must be effective within the SCS domain as well as within Customer-specific domains. The following are minimum requirements: 1. Provide Customers with their own administrative and operational individual service domain. 2. Each login requires a unique account. 3. Customer views should be customizable by the Customer. 4. Provide functionality to restrict Customers from being able to view other Customer domains; limitations on scope of view and scope of command are necessary. 5. Provide DMS with a global view of tools, equipment, services, and other related equipment. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe any limitations which encumber the overall effectiveness, of Customer-specific domains. [Enter the response here – 250 words] 3.19 Infrastructure Costs Contractor shall be financially responsible for its connection to SUNCOM, including network-to- network connection facilities, circuits, and infrastructure component costs, including, but not limited to, bandwidth upgrades, equipment, software, trouble ticketing services, NOC and SOC, Contract No.: DMS-17/18-044B Exhibit A tools, SLA services, interfacing to CSAB, and infrastructure connections; the State will not compensate Contractor for any of these costs. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.20 Testing Hardware and Software This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Contractor will be required to test and evaluate hardware and software appropriate to the related delivery of services prior to any change in service. Contractor will provide a presentation on testing and evaluation as requested by DMS at monthly meetings or as otherwise specified. Contractor will work with DMS to adjust testing and evaluation as needed. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.21 Inspection Process DMS has the right to undertake inspections to verify that SCS components and services are being provided in accordance with the Contract. The inspection process permits DMS staff to visit facilities housing Contractor-provided SCS services. Contractor’s security policies must not limit DMS staff from inspecting facilities. This is in addition to section 6.6, Cooperation with Inspector General, of Attachment B – Final Contract. The following are minimum requirements: 1. Contractor will provide staff familiar with the equipment supporting the proposed services. 2. Contractor will provide DMS with full access to all equipment and applicable areas of the facilities. 3. When DMS has a legitimate SCS business need, upon request, Contractor will provide pictures of facilities and systems, and electronic versions of those pictures. 4. Full cooperation with inspections scheduled by DMS. 5. DMS may randomly select sites to be inspected. 6. DMS may conduct inspections prior to the initial migration of any Customers onto the Contractor’s service. 7. Prior to migrating Customers onto the proposed service, the Contractor and DMS may develop a plan for inspections. The plan may include the areas to be inspected, a timeline for the inspections, and other administrative details such as Contractor staff available for the process. Contract No.: DMS-17/18-044B Exhibit A 8. After each inspection, DMS will provide results of the inspection to the Contractor. 9. The Contractor’s trouble ticketing service will be the administrative record for inspections. After each inspection, DMS will notify the Contractor’s NOC and close the trouble ticket indicating that the inspection has been completed. 10. Contractor will timely take corrective actions in accordance with Attachment B – Final Contract sections 13.2 and 13.3. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. [Enter the response here – 250 words] 3.22 Contractor Webpage Contractor is responsible for the content and management of their respective SCS product webpages. This information is hosted by the Contractor. However, all content must be approved in writing by the DMS Contract Manager before publication in accordance with section 18 of Attachment B – Final Contract. The following are minimum requirements: 1. An SCS service description with details including, but not limited to, services, features, activation codes, training, service ordering, trouble reporting, DMS rates, and Customer services information. 2. Web links to the CSAB order entry web page and ordering information. 3. All service options and not-to-exceed pricing for each option/features. 4. The Contractor’s webpage must include a link to the SUNCOM webpage https://www.dms.myflorida.com/business_operations/telecommunications/suncom2 5. All point of contact information for DMS and the individuals providing Contractor support. 6. Basic trouble reporting and troubleshooting procedures. 7. A Frequently Asked Question section. 8. Other items requested by DMS. 9. DMS SUNCOM logo and branding. The Contractor’s webpage may include the following: 1. The Contractor’s logo and branding. 2. CSAB Service Catalog, service definitions, available features, options, training materials, product support information, User Guides, System Administrator Guides, products/services ordering procedures, whitepapers, supplied equipment with Contract No.: DMS-17/18-044B Exhibit A definitions/specifications, maintenance information related to supplied equipment, product configurations, and applicable diagrams. 3. Other information approved in writing by the DMS Contract Manager. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.23 Network Operations Center DMS is seeking a NOC in the Contractor’s organization dedicated to dealing solely with the support of SCS, as detailed below. The NOC acts as a single point of contact that addresses any trouble isolation and resolution. The NOC will function as the point of contact for SCS Customers when placing the initial call for assistance. The NOC location does not have to be dedicated to SCS; and can be implemented in a single facility, which may also include Contractor’s SOC. The following are minimum requirements: Contractor must have a NOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. Interface with the MFN NOC and DMS NOC to monitor SUNCOM’s various operations services and processes. 3. NOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 4. A sufficiently staffed facility twenty-four hours a day, 365 days of the year, will respond to alarms, and receive and manage trouble ticket requests from Customers. 5. Contractor’s staff will continuously monitor the services the Contractor provides. 6. Acceptance of trouble reports from the Customer or authorized representative by telephone or electronically (if access available). 7. Unlimited answering of calls to the Contractor’s NOC. 8. A central point of control, responsible for coordination of all SCS service affecting operational issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 9. Customers will receive unlimited remediation support and consultation from operation experts at the NOC. Proactive monitoring of SCS functionality using centralized monitoring tools and a group of technical personnel. 10. Full-time operational monitoring and analysis of events from any sources. 11. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored by Contractor. Contract No.: DMS-17/18-044B Exhibit A 12. Ability to visibly display a form of SCS branding at the technical and Customer level, including a unique 800 number for Customer calls. 13. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 14. Monthly NOC Activity Report is due as a meeting material for the monthly operational meeting. This report must be accurate and reflective of all calls and emails, and is subject to DMS’ acceptance. This report covers the activities of the NOC and SOC which will include, at a minimum: a. Number of calls, duration of calls, time to answer calls, dropped calls, abandoned calls. b. Number of emails, duration to respond to email. c. Statistically valid calculation of speed to answer calls. d. Statistically valid calculation of call abandonment rate. e. Statistically valid sample of all calls and emails. f. Statistically valid calculation of call and email accuracy. 15. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year for all services and components. 16. A primary and backup geographically redundant NOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 17. Testing for all services and facilities as necessary to resolve the problem. 18. Proactive alarm checks. 19. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 20. Escalation of troubles to higher-level support upon the Customer's request. 21. NOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 22. Close all trouble tickets with the agreement of the Customer. 23. A single point of contact for NOC communications with the Customer. 24. For created trouble tickets, a detailed Reason for Outage (RFO) report in response to a request from DMS or the Customer. 25. A process which routinely reviews Contractor infrastructure components so DMS can determine when performance or capacity improvements are needed. 26. Tickets based on phone calls or emails from DMS and Customers are to be opened immediately by the Contractor’s NOC staff. Contract No.: DMS-17/18-044B Exhibit A Given the statements in the subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed NOC. Indicate the size and scope of the implementation. 3. Describe the proposed service including the interface with the SOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the NOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting d. Central point of control. e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Monthly reporting l. Responses with resolution and updates m. Geographic redundancy n. Testing o. Proactive alarms p. Escalation processes q. Monitoring and analysis from all sources r. Working directly with Customer staff s. Availability without limitation for operations, design and ad hoc tasks t. Reporting, including RFOs and monthly reports [Enter the response here - As needed to complete the response to this subsection.] 3.24 Security Operations Center Security Operations Center services and functions are applicable to all proposed functionality, except for Service Category 4, Centrex Services. DMS is seeking a SOC in the Contractor’s organization dedicated to dealing solely with security issues, as detailed below. The SOC receives Customer requests for assistance via the NOC. The Contract No.: DMS-17/18-044B Exhibit A SOC does not receive calls from Customers. The SOC location does not have to be dedicated to SCS; and can be implemented in a single facility which may also include Contractor’s NOC. The following are minimum requirements: Contractor must have a SOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 3. A sufficiently staffed facility twenty-four (24) hours a day, 365 days of the year, will respond to alarms, and receive and manage security related trouble ticket requests from the NOC. 4. Staff will continuously monitor the services the Contractor provides. 5. A central point of control, responsible for coordination of all SCS affecting security issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 6. Unlimited remediation support and consultation for Customers from operation experts at the SOC. 7. Proactive monitoring of security functionality using centralized monitoring tools and a group of technical personnel. 8. Full-time operational monitoring and analysis of security events from any sources. 9. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored. 10. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 11. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year, for all services and components. 12. Primary and backup geographically redundant SOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 13. Testing for all services and facilities as necessary to resolve the problem. 14. Proactive alarm checks. 15. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 16. Escalation of troubles to higher-level support upon the Customer's request. 17. Full-time operational monitoring and analysis of events from any sources. 18. SOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 19. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 20. Continuous monitoring support of all services and network security components being managed and will respond and assist effectively to mitigate any threats. Contract No.: DMS-17/18-044B Exhibit A 21. SOC staff with the ability to make security changes in real-time in response to proactive and reactive security concerns. 22. Ongoing security service tuning as part of the SCS security service, including updates to attack signatures, thresholds, hardware, software, and procedures (day-to-day production implementation). 23. Address security threats originating within the State intranet, as well as from the internet, and be both proactive and reactive for both intranet and external connections. Upon receipt of an alert from equipment, or active verification by SOC personnel of a cyber- attack, the SOC opens an incident ticket to track the event through the mitigation process. An audio conference bridge may be established by the SOC and used during the mitigation process. 24. An alerting process, signaling an attack is in process. Alerts, distribution lists, and processes are related to the specific security service proposed by the Respondent; therefore final, detailed, operational procedures are to be developed during the implementation phase with DMS and Customers. Completed documented processes are required before Customers are migrated to SCS. Operational procedures will include but are not limited to the following: a. A matrix of alert levels and corresponding notifications, including members of email distribution lists, subject to final approval by DMS. b. Alert processes dependent on attack severity and type. c. Various interactions between the SOC, DMS, and Customers depending on attack severity and type. d. Notifications tailored to the type and severity of the attack and will be sent to various distribution lists. e. Distribution lists to send information to specific individual staff informing them of attack types and severity. f. Updated alert processes dependent on Customer needs, as agreed in writing by the Contractor and DMS. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed SOC. Indicate the size and scope of the implementation. 3. Describe the proposed security service including the interface with the NOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the SOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting d. Central point of control Contract No.: DMS-17/18-044B Exhibit A e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Responses with resolution and updates l. Geographic redundancy m. Testing n. Proactive alarms o. Escalation processes p. Monitoring and analysis from all sources q. Working directly with Customer staff r. Availability without limitation for operations, design and ad hoc tasks s. Continuous monitoring and threat mitigation t. Real-time changes u. Security service tuning v. Scope of service, proactive resolution, security incident ticketing and tracking w. Alerts, distribution lists, and security operational processes 5. As part of the response, discuss the use of: a. Geo blocking (ability to monitor and block traffic originating from specific locations throughout the world) b. Reputation-based (detection and blocking of traffic from sites known to be “bad actors”; based on near real-time database updates) c. Application blocking (blocking of undesired applications) 6. The Respondent’s Response must include the following operational processes which will be finalized in the implementation phase: a. Alert levels and corresponding notifications b. Interactions between the SOC, DMS, and Customers c. Tailored notifications d. Use of and construction of distributions lists [Enter the response here - As needed to complete the response to this subsection.] 3.25 Highly Available and Highly Reliable Design Characteristics This subsection is applicable to all proposed functionality except Service Category 4, Centrex. SCS functionality provides support for mission critical agency Customers. Contractor is therefore required to provide hardware, software, and processes designed to be highly available and highly reliable (HA/HR). Contract No.: DMS-17/18-044B Exhibit A The design characteristics for HA/HR are as follows: 1. Provides designs to eliminate single points of failure, including minimal convergence times. 2. Utilizes redundant hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3. Utilizes automated interactions between systems or services to detect when a component has failed. 4. Utilizes multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5. Utilizes equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintains the entire SCS infrastructure at normal operational functionality and must not impact performance, regardless of cause. Maintaining the infrastructure includes, but is not limited to, performing required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. 7. Conduct, at a minimum, annual failover testing, which will be scheduled in coordination with the Department, and provide the Department with a certification summarizing the results of the failover testing and collected data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.26 Cooperation with Other Contractors DMS may award SCS to multiple Contractors, and each Contractor shall fully cooperate with such other Contractors, DMS, and Customers. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or by DMS employees. Given the statements in this subsection: 1. Describe the corporate commitment to interact and work collaboratively with other SUNCOM contractors and subcontractors, creating a team of SUNCOM service providers. [Enter the response here - 100 words] Contract No.: DMS-17/18-044B Exhibit A 3.27 Monitoring and Operational Management Proactive monitoring for system, component, or service functionality, referred to as up/down status, and general operational health for all service components utilized in providing SCS is the responsibility of the Contractor. The Contractor is required to provide daily operational management for all such service components. The Contractor must monitor SCS components with notifications, traps, and/or alerts provided from performance monitoring systems. The Contractor is also required to provide commercially reasonable and customary support for all end- to-end operational concerns, but is not directly responsible for addressing Customer LAN performance issues. These commercially reasonable support activities include, but are not limited to, interfacing with DMS, Customers, the MFN Contractors to the extent feasible, and any SUNCOM Contractor providing a component of SUNCOM service experiencing operational concerns. The Contractor is required to provide a final root cause determination if the cause is not within the Customer’s LAN. If a Contractor identifies an operational concern as being within a Customer’s LAN infrastructure, and DMS concurs with that assessment, the Contractor will notify the Customer, and close the ticket. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.28 Security This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex. The following are minimum requirements: 1. Contractor is required to ensure that security practices and safeguards are provided to minimize susceptibility to security issues and prevent unauthorized access. This includes SIP-specific gateway security for SIP firewalls, where applicable. Contractor is required to ensure that security practices and policies are regularly updated and audited. 2. The general areas of security to be addressed are: a. Denial of service: Contractor is required to provide safeguards to prevent hackers, worms, or viruses from denying legitimate users from SCS access. b. Intrusion: Contractor is required to provide safeguards to mitigate attempts to illegitimately use SCS. c. Invasion of Privacy: Contractor is required to ensure that SCS is private and that unauthorized third parties cannot eavesdrop or intercept communication sessions. d. General assistance: Contractor is required to assist in investigating and remediating security concerns. This includes support with diagnostics to determine whether the root cause of an issue is within the Customer LAN. 3. Services and features for SCS that will be based on the topics listed below: Contract No.: DMS-17/18-044B Exhibit A a. Contractor’s managed security services must interact with Customers and with other SUNCOM Contractors, such as MFN and its related security components, including the MFN NOC and SOC. b. Contractor must address security threats originating within the MFN and SCS intranet environments as well as from the PSTN and internet. c. Contractor must provide both proactive and reactive security efforts for both intranet and external connections. d. Contractor’s security measures must include, at a minimum, deep packet inspection and options for media encryption. e. Systems and processes must be refreshed to mitigate the constantly changing threat environment. f. Contractor must provide the capability of capturing real-time information to consolidate log source event data from device endpoints utilized with SCS. Real- time information from log sources includes MFN and other SUNCOM contracted services. g. Contractor must provide various security notifications, reports and Dashboards for DMS and Customers. h. Contractor must comply with Customer-specific security policies and regulations. The security service protecting SCS can be part of the Respondent’s commercial infrastructure and is not required to be a standalone implementation for SCS. i. To support the Customers, Contractor will participate in security compliance audits, training, awareness, policy development, and the development of best practices. j. Provide security for all their systems and services, which includes, but is not limited to, mitigation of volumetric attacks (sending a high amount of traffic, or request packets, to a targeted network in an effort to overwhelm its capabilities) and application-based attacks (exploiting vulnerabilities of an application), with a demarcation at the MFN network to the extent feasible. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe the security functionality of the proposed services and the related report(s) and Dashboard(s), including any real-time views, to be provided to DMS and Customers. 3. Describe how the MFN NOC and SOC, and Customers, will interface with these fully managed security services. 4. Describe options for the various security notifications to DMS and Customers. 5. Describe both the proactive and reactive methods of security efforts for both intranet and external connections. 6. Describe how the services and processes are refreshed to mitigate the constantly changing threat environment. 7. Describe options to collect Layer 7 application payloads, for example using deep packet inspection technology. Contract No.: DMS-17/18-044B Exhibit A 8. Describe any proposed support for SIP signaling using Transport Layer Security. 9. Describe how encryption for media streams is offered. [Enter the response here – As needed to provide a complete response] 3.29 Authentication Server This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. All SUNCOM network devices, security devices, and any network-related and tools servers are required to support dual factor authentication. The expectation is that this service will be used by other SUNCOM Contractors, DMS, and Customer staff, with the long-term objective of having as few different logons as possible. Single sign-on is preferred. Given the statements in this subsection: 1. Describe the sign-on process and how that will interface and integrate with any related components of MFN and other SUNCOM contracted services. [Enter the response here - As needed to provide a complete response] 3.30 Contractor Meetings with DMS Contractor is required to attend all meetings referenced in this subsection. Meetings will be held at the DMS office in Tallahassee, Florida. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person, or allow remote attendance via a mutually agreed upon conferencing service. For all meetings referenced herein, Contractor is responsible for the business and administrative tasks associated with the meetings including, but not limited to, coordinating with the Department to schedule the required meetings, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. The Department, in its sole discretion, may request to reschedule the meeting. 3.30.1 Monthly Operational Meetings The Contractor is required to meet at least monthly with DMS to review and audit, at least, NOC, SOC, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns (review of NOC / SOC tickets), technical updates/changes, SLA compliance, security, policy, design, and administrative topics. While there will be discussions of current and future services, these Contract No.: DMS-17/18-044B Exhibit A meetings are not sales meetings. Agendas for these meetings will include operational and administrative items including, but not limited to, review of operational concerns (review of NOC / SOC tickets), review of NOC Activity Report, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed Operational Changes. 3.30.2 Project Management Monthly Review Meetings The Contractor is required to meet monthly with DMS for project management during the Project Implementation Phase. The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. The agendas for these meetings will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. 3.30.3 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase and must occur within fifteen days of acceptance of the Project Charter. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting in person. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.31 Management Service, Systems, and Associated Dashboards This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Various management systems must monitor in real-time the integrity of all major SCS components. To provide an effective monitoring service, Contractor, DMS, and Customers must have access to one or more status Dashboards that provide a status of the proposed services. Monitoring the PSTN is not within the scope of SCS management systems. The following are minimum requirements: 1. Real-time access to a reporting Dashboard with representations of system functionality for DMS and Customers. For example, a security Dashboard would show a visual representation of an attack in progress. Contract No.: DMS-17/18-044B Exhibit A 2. Provides views and reports which include real-time and historical information, and provides quality assurance. 3. The management system has multiple levels of security access. Management and configuration functions are password protected and logs are kept of all access and changes. Two-factor authentication is preferable. 4. The status Dashboard is generated by the management system or from the same data received by the management system. The status Dashboard is graphical in nature, depicting site locations on a geographic map. The status Dashboard utilizes icons, colors, and text as a means to relay information to the viewer. 5. Dashboard views for DMS are unrestricted, providing full view of management information. Dashboard views for Customers restrict visibility to that specific Customer. Dashboard views allow DMS and Customers to add and remove elements. 6. Access to the status Dashboards and management systems is unrestricted, read-only access via the internet using a wide range of web browsers which do not require the installation of plug-in modules. 7. Contractor is responsible for monitoring all components provided as part of SCS. 8. Provides read-only access to all management and system-level information about SCS services in its various forms. 9. The management system provides alerts for any down or degraded service via email with a description of the issue. 10. The management system proactively alerts when thresholds are exceeded. Thresholds will be determined during system implementation in conjunction with DMS or Customer input based on the specific threshold being set. 11. Thresholds can be set in advance; both for general use, as specific by Customers, and for those thresholds which are an SLA violation. 12. The management system can tie in directly to other tools, such as performance tools, by clicking on the network object icon. 13. DMS and Customer views of management system messages for each proposed service needs to be accessible through the management system, or a tool set within the operational suite of tools. 14. The management system is capable of doing analysis and severity summary of performance data (for example, system log). 15. The management system can provide web accessible view functionality from mobile devices. 16. The management system offers the ability for NOC and SOC personal, DMS staff, and Customer operations staff to generate reports used to analyze performance and for general diagnostic purposes. This may include: a. Daily traffic reports. b. Peak reports that indicate the day and hour when the most traffic occurred during the period of the traffic study. c. Hourly reports can be generated that indicate the date the traffic occurred and the usage for each hour. Contract No.: DMS-17/18-044B Exhibit A 17. Access to a web-based Dashboard (screen view, and web accessible view), which includes a view of the management system across all Contractor’s SCS applications, and views of generated reports. 18. There will be no limitation on the number of licenses to access the management system. 19. Each sign-on access requires a unique account and single sign-on. 20. The management systems should have the functionality for Customers to configure options related to emailing reports and alarms on a daily and weekly basis. This includes notifications based on performance at certain thresholds and other factors related to the critical nature of the report or alarm. 21. The management systems should have the ability for DMS and Customers to perform system performance tests. 22. Provides Customers flexible email distribution list functionality. For example each Customer has the ability to develop their own distribution list. 23. Provides DMS and Customers the ability to generate their own reports from the Dashboard on an ad hoc basis, or as part of a predefined automatically generated reporting set. 24. When a new device is added, as part of the installation process, Contractor should populate the new device in the management system within two (2) business days of the installation. 25. Contractor will work with DMS and the various subcontractors to develop and implement naming conventions to facilitate common conventions to be viewed on the related Dashboards and related publications. Given the statements in this subsection: To aid DMS in its review, separate the response to this subsection into two areas, 1) how the management systems function, and 2) how the management system will assist DMS and Customers in their quality assurance efforts. 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe how access to the management system will be provided to DMS and Customers via different levels of detail. 3. Describe the proposed reporting (e.g. Portable Document Format, Comma Separated Value, Structured Query Language), screen view, and web accessible view functionality to be provided. 4. Describe the proposed status Dashboard including, but not limited to, the status Dashboard views, the source of the underlying data, user access control, and customization options. 5. List the monitoring functionality for different devices such as SIP gateways and SBCs. 6. Describe where read-only access will be permitted. 7. Describe the reporting, screen view, and web accessible view functionality to be provided. Describe options for distribution of reports. Contract No.: DMS-17/18-044B Exhibit A 8. Provide information regarding the quality assurance testing of systems, if available. [Enter the response here - As needed to provide a complete response] 3.32 Tools This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Contractor will utilize all tools at their disposal to assist with identifying and resolving issues impacting their services. This includes MFN tools if authorized by DMS, the Customer, and MFN Contractors. Functionality of tools is critical for DMS staff, and its Customers. The following are minimum requirements: 1. The minimum number of licenses for security tools is two (2) accounts per Customer and fifteen (15) accounts for DMS. 2. Tools will provide the ability for DMS and Customers to have a different scope of view and scope of command 3. DMS and Customer will have real-time access to all operational and security tools twenty- four hours a day, 365 days of the year, via the internet using a standard web browser. 4. Provide quality assurance tools which include the ability to support the following required reporting and view options: total calls offered, total calls answered, total calls blocked and a description of why calls were blocked, average hold time for each call, total calls incomplete and a description of why the calls were not completed, and trunk utilization for dedicated services. 5. Provide traffic analysis tools which include the ability to provide DMS and Customers with the following required traffic analysis options: traffic patterns, feature usage, and hunt groups. 6. The lookback period for the tools will be, at a minimum, for the previous twelve (12) months of provided services and will provide the Customer the ability to download data from the tools at no additional cost. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the proposed tools including licensing. 3. Describe the existence of a production implementation of the proposed tool suite. Indicate the size and scope of the implementation. 4. Describe how access to the tools will be provided via a standard web browser. Contract No.: DMS-17/18-044B Exhibit A 5. Describe how real-time access to the tools will be provided to DMS and Customers via different levels of detail; scope of view and scope of command. 6. List limitations on either the tools, or the technologies where performance issues can go undetected by the diagnostic tools. List any known issues preventing the SCS operational suite from detecting all service anomalies. 7. Describe how quality assurance tools can support the required reporting and view options, and any other reporting and view options. List the measurements that directly relate to SCS such as call setup time, call attempts, traffic loads, inbound/outbound calls, call completion, call busy, call drops, quality of the connection, or other indications that NOC/SOC personnel, DMS staff, and its Customers can utilize in their quality assurance efforts. 8. Provide information on the required options for traffic analysis, and any other options for traffic analysis. 9. Describe how traffic analysis tools can support traffic studies on all facilities dedicated to the SCS Contract on a quarterly basis and/or upon DMS request. 10. Describe how tools provide various tests that can be accomplished by the NOC/SOC personnel, DMS staff, and Customer staff. [Enter the response here - As needed to provide a complete response] 3.33 Temporary Service Increase There are times when Customers may require a temporary service change. The Contractor will work to expedite temporary service changes when required by the Customer. The temporary service(s) shall be performed by the Contractor in accordance with the terms of the SCS Contract which apply to the provided service. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.34 Online Portal for Self-Management This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The ability for Customers to accomplish self-managed changes via an easy to use portal is critical. The following are minimum requirements: 1. Each service should have options for Customers to perform self-managed changes for global and end-user profiles. An example of a self-managed change is a move, add, change, and delete (MACD) of a billable feature in a user’s profile. Contract No.: DMS-17/18-044B Exhibit A 2. As portal changes are made, the corresponding licensing updates CSAB inventory, either in real-time, or through a nightly batch run. 3. As portal changes are made, Contractor should provide appropriate notification of the corresponding license updates to the Customer and CSAB. 4. Contractor should provide daily management of the online portal. 5. Add, change, and delete licenses as requested by the Customer. 6. Provide Customers the capability to download data maintained in the portal at no additional cost. In addition to these minimum requirements, the Contractor may, after written authorization from the Department, offer Customers the ability to, through the Contractor’s online portal, place and cancel orders for services and equipment already in the CSAB Service Catalog, as well as view the Customer’s billing information. Additional portal functionality offerings must be approved by the Department prior to being made available to Customers. The Contractor is responsible for ensuring the portal has the ability to accurately update the CSAB inventory either in real-time or through a nightly batch run with all Customer orders or cancellations of orders. Invoicing and payment transactions shall continue between the Department and the Contractor as set forth in Statement of Work subsection 4.2. Such functionalities shall not be made available to Customers through the Contractor’s portal until the Contractor has demonstrated, to the satisfaction of the Department, the portal’s ability to adhere to these requirements. CSAB, as the official record of the inventory and costs of SUNCOM services, has primacy when there are discrepancies between CSAB and the Contractor’s portal. DMS will consider the Contractor’s portal as a supplemental offering that does not displace any of the Contract terms and conditions regarding CSAB. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe how the Respondent's online portal will provide the following: a. Station/user moves, adds, changes, and deletions b. Call restriction assignments c. Class of service definitions and assignments d. Unified communications group definitions and assignments e. Updates to endpoints/end-user profiles and parameters f. Call admission control parameters g. Addition of billable features and services h. Dial plan and routing parameters i. Updates to CSAB to reflect all changes which affect billing and are made in the online portal by the Customer j. Notifications to Customer and CSAB k. Day-to-day management activities. Include examples of day-to-day management activities and screen shots indicating the flow of the commands Contract No.: DMS-17/18-044B Exhibit A needed to complete the various activities. An example of a day-to-day management activity is how the portal provides appropriate notification to the Customer and/or CSAB of a MACD event which impacts billing. [Enter the response here - As needed to provide a complete response] 3.35 Logging and Archival This subsection is applicable to all proposed functionality except Service Category 4, Centrex. A critical requirement of SCS is logging and archiving data such as signaling, traps, alarms, and media. The following are minimum requirements: 1. Provision of traffic studies, upon DMS request. 2. Components within SCS that are able to log files to the archive repository. 3. Functionality to store archived data for a minimum of twelve (12) months, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. Provide for the capability to download the archived data when requested by DMS or the Customer at no additional cost. 4. Tools and devices that are able to log files. 5. DMS has unlimited and immediate access to log files. 6. Ability to log and archive media and signaling traffic when requested by DMS or Customer. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe in detail the logging and archival components. 3. Provide the technical detail related to how the logging and archival service will be implemented and accessed by DMS, and its day-to-day functionality. 4. Discuss the service, systems, and processes Respondent proposes to use to log and archive information. 5. Provide specifics of the logging and retention of archived information, including equipment specifications. 6. Describe how backups of archived information are accomplished. 7. Describe options to log and archive media and signaling traffic. [Enter the response here - 500 words] Contract No.: DMS-17/18-044B Exhibit A 3.36 Review of Archived Information This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Review of archived information is of critical importance. Interpreting traffic flows is one of the most important operational tools used as part of the root cause analysis by Contractor during research on operational issues. SCS participants, including other awarded Contractors, DMS, and Customers, are potential users of this archived information. Contractor should provide tools, personnel resources, and monitoring processes that will be used to implement, maintain, and monitor any associated operational issues, including security of archived information. The following are minimum requirements: 1. Provide unlimited and immediate access to archived information, including real-time and batch access. 2. Provide a robust review process for archived information. 3. Provide review services. 4. Provide active assistance reviewing logs and interpreting traffic flows. 5. Provide operational processes that limit access to archived data, as appropriate. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Explain how real-time access is provided. 3. Explain how batch access is provided. 4. Describe how backups of archived information are accomplished. 5. Provide information regarding how review of archived information will be managed when variances are necessary for viewing different types of data. 6. Explain how active assistance to review logs and interpret traffic flows is provided. 7. Explain the operational processes which limit access to archived data. [Enter the response here - 1,500 words] 3.37 Trouble Ticketing Service Contractor is required to provide a trouble ticketing service for the management of tickets related to performance concerns, and the Contractor’s corresponding remediation efforts. Contractor will work to resolve tickets twenty-four hours a day, 365 days of the year. The following are minimum requirements: Contract No.: DMS-17/18-044B Exhibit A 1. Allow Customer to create a trouble ticket in the following manner, twenty-four hours a day, 365 days of the year: a. Calling a toll-free number and speaking to an agent. b. Sending an email. c. Through a web-based online portal, which provides guidance to the authorized Customer as to how to complete a trouble ticket request. 2. Provide access to tickets twenty-four hours a day, 365 days of the year, via the web-based online portal. Customers must be able to view their tickets only, but DMS must have a global view of all tickets. 3. Coordinate ticket resolution with the Customer or authorized representative. The Customer or authorized representative must agree to the closure of a trouble ticket, which will be confirmed by the system through a call, email, and/or text message. 4. Classify trouble tickets based on issue severity, using the severity levels in the table below, and Customer type, such as public safety. 5. Provide notifications to the SUNCOM NOC and all affected Customers based on the severity level until an acceptable resolution is implemented. 6. Allows for reporting options for use by DMS and Customers regarding the details and status of opened, closed, and cancelled trouble tickets. 7. Allows for prioritization of public safety-affecting trouble tickets. Customer and SUNCOM NOC Notifications Table Severity Level Notification Time Notification Requirements Critical 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every hour. Major 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every two (2) hours unless waived as unnecessary by the Customer or DMS. Minor 45 minutes Initial contact with Customer within 45 minutes of a trouble report and updates when conditions change. Status updates will be provided every four (4) hours unless waived as unnecessary by the Customer or DMS. Chronic As appropriate Customer will be advised of chronic status and updated as conditions change. Contract No.: DMS-17/18-044B Exhibit A Informational As appropriate Contractor NOC will respond to information requests within 72 hours. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Describe in detail the ticketing components 3. Describe the existence of a production implementation of the proposed ticketing service. Indicate the size and scope of the implementation. 4. Describe the options for how the system can interface with other ticketing systems that may be in use by the Contractor, DMS, and its Customers. 5. Describe reporting options. 6. Describe the proposed process for notifications to the SUNCOM NOC and all affected Customers. 7. Describe how public safety-affecting trouble tickets will be prioritized. [Enter the response here - 300 words] 3.38 Monthly Maintenance Support Services This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Respondents should provide the option for Customers to purchase monthly maintenance support services. These services are above and beyond services managed by the NOC, manufacturer warranties and services contemplated in SOW section 3.6 Technology Refresh. The following are minimum requirements for monthly maintenance support service components: 1) repair of defective equipment, beyond NOC diagnostics 2) service specific helpdesk support, beyond NOC helpdesk support 3) software upgrades 4) equipment maintenance, which must ensure that all equipment meets the applicable service standards, beyond NOC diagnostics 5) service will be available for the length of any rental terms 6) extension of service past the initial rental term, which may include reduced monthly support services beyond the initial rental term at a reduced price DMS is also seeking services and features for SCS based on the topics listed below: Contract No.: DMS-17/18-044B Exhibit A 1) Options for annual preventative maintenance check and tune-up 2) Options for on-site maintenance and service depot maintenance 3) Options for multiple service depots within the State of Florida Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all monthly maintenance support service components. 2. Describe options for annual preventative maintenance check and tune-up. 3. Describe options for on-site and service depot maintenance, including locations of service depots and on-site maintenance policies 4. Describe typical service and repair times, including how shipping will affect service and repair times. [Enter the response here - 500 words] 3.39 Vendor Management This subsection is applicable to proposed services for Service Category 1, Unified Communications Services, and Service Category 3, Contact Center. Vendor Management is a minimum requirement. Vendor Management will always be provided to multi-tenant environments, and is an optional feature for single-tenant environments. All Single- tenant Customers will have the option to order Vendor Management. Vendor Management will be offered to Customers who utilize either the SCS purchase or rental options. Vendor Management allows Customers to have a turnkey system solution, designed, supplied, built, or installed fully complete and ready to use upon delivery or installation, with the Contractor completely managing and operating the communication system when the Customer does not have the technical staff or does not wish to manage their own system. In providing Vendor Management, Contractor is to perform local and end-to-end site support for unlimited moves, adds, changes, monitoring, problem resolution, and reporting, and is completely responsible for the overall operations of the communication system. Contractors will perform operational-type systems programming, interface with other telecommunications contractors, and provide Customers with a services help desk. For single-tenant Customers who order Vendor Management for the Customer’s existing communication systems, Contractor will be given the opportunity to assess the Customer’s communication system and can propose a one-time upgrade fee to bring the system up to a level sufficient to deliver the necessary Vendor Management. This will be priced on an individual case basis, must be priced in accordance with the current CSAB Service Catalog, must show the prices are reasonable, customary, and justified, and is subject to DMS written approval. Contract No.: DMS-17/18-044B Exhibit A If a MACD order is considered extensive by both the Contractor and DMS, an agreement with the Customer and DMS will be developed in advance via a Specific Service Request, identifying the agreed upon deadlines and performance measures for the Contractor. Given the statements in this subsection: 1. Describe the proposed provision of Vendor Management services for Multi-tenant and Single-tenant environments. [Enter the response here - 500 words] 3.40 Professional Services This subsection is applicable to all proposed functionality except Service Category 2, SIP Trunking, and Service Category 4, Centrex. Contractor is to provide Professional Services including, but not limited to, activities related to data collection and analysis, Customer network assessment, system design, service implementation and delivery, system testing, project management, and system support. Given the statements in this subsection: 1. Detail the professional services to be offered, including any catalog of options for professional services. [Enter the response here -1,000 words] 3.41 Survivability Support This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Customers may choose to purchase features and services to accommodate survivability. Survivability is the ability of services to continue to operate effectively under adverse conditions, though portions of the system may not be working properly. The following are minimum requirements: 1. Provides various configurations for Customer premises equipment (e.g. SBCs and local gateways) designed to avoid single points of failure. 2. Designs facilitating automatic survivability activation. Given the statements in this subsection: Contract No.: DMS-17/18-044B Exhibit A 1. Describe in detail the proposed offering for this section, addressing the topics listed above. 2. Describe survivability options including, at a minimum, hardware, software, configuration processes, and implementation strategies intended to provide continued operation for proposed services and diagrams to illustrate the proposed configuration. 3. Discuss both the administrative issues and technical issues. 4. Provide a list of the services/functions that are not available or have reduced functionality when is site is operating in site survivability mode. [Enter the response here - 500 words] 3.42 Service Level Agreement Performance Monitoring and Reporting The Contractor will be required to provide and operate an SLA Performance Monitoring Service. The Contractor will be required to monitor performance of its services in relation to the respective SLAs through the use of the SLA Performance Monitoring Service. The SLA Performance Monitoring Service is a system that will track and log information on outages, Degradation, and other SLA requirements. The system’s general functionality is to provide notifications to Customers. The following are minimum requirements: 1. DMS and its Customers must have access to the SLA performance metrics of the Contractor-provided services. Contractor must provide DMS access to 100% of the raw data upon request. 2. SLA Performance Monitoring Service functionality will: a. Accept information from the Contractor’s management system and trouble ticketing system b. Collect data on outages, Degradation, timely closure of CSAB entries, and other SLA requirements on a real-time basis 3. The SLA Compliance Report is a deliverable due to DMS on a monthly basis. The compliance report is the sole responsibility of the Contractor. The SLA Compliance Reports will: a. Provide to the DMS Contract Manager within ten (10) days from the start of the calendar month, reporting on the prior calendar month. The first report is due within ten (10) days of the third full month after Contract execution. The final acceptance of this report is at the sole discretion of the DMS Contract Manager b. Include all categories of applicable SLAs in Attachment C – Final Service Level Agreements Contract No.: DMS-17/18-044B Exhibit A c. Include N/A for SLAs where no services have been delivered during the project management Implementation Phase d. Be in a Microsoft Excel format, and shall not be locked or password protected e. Include adequate documentation to demonstrate the Contractor’s reported monitoring Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of at least one production implementation of the proposed SLA Performance Monitoring Service and related SLA scrubbing process. Indicate the size and scope of the implementation. Respondents may be asked to demonstrate examples of these during negotiations. [Enter the response here - As needed to provide a complete response] 3.43 Training This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Contractor is required to provide training on the use and administration of its proposed systems and services. Instructors must possess advanced knowledge and experience on the topic they present. Instructors can be from the Contractor’s and subcontractor’s teams. Contractor should consider the following training delivery methods: 1. Live, instructor-led training at the Customer site or a mutually agreed upon site. 2. Recorded, on-demand training. 3. Live, web-based training. The following are minimum requirements: 1. Provide DMS staff with training that focuses on technologies, systems, tools, services, and security training. Security and SCS tools are two topics that will be offered frequently and on an ad hoc basis. 2. Provide system administration training to all Customers and DMS operations staff. System administration training for DMS operations staff will be more specific than the generalized Customer system administration training. 3. Provide end-user training with a focus on the use of the system and service features. The frequency and logistics will be coordinated with the Customer and DMS. 4. Where applicable, provide Contact Center training. The frequencies and logistics for this type of training will be coordinated with the Customer and DMS. Contract No.: DMS-17/18-044B Exhibit A 5. Provide “train the trainer” training, whereby Customers are trained to deliver internal trainings on SCS. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Discuss the process for providing training and detail on the potential suite of instructional topics that will be provided on an ongoing basis. 3. Discuss SCS related topics such as best practices, and the equipment utilized in SCS. 4. Discuss the potential suite of training topics, general scope, delivery method, and timing of the classes. 5. Provide specific detail on training for security, and SCS tools. 6. Describe the distinctions between the training provided to DMS operations staff and the more generalized training for Customers. [Enter the response here - 750 words] 3.44 Project Management The Contractor must provide project management services in accordance with the Florida Agency for State Technology regulations set forth in Chapter 60 GG-1.002, Florida Administrative Code (F.A.C.), for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document, or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager and are subject to approval and acceptance by the Department. Any deliverables submitted but not accepted by the Department will be subject to the applicable financial consequences until the Department accepts the deliverable. The following subsections contain the minimum requirements for SCS Project Management: 3.44.1 Project Charter and Project Management Plan 1. The Project Charter is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Charter within four weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Charter must formally authorize the existence of a project and provides the DMS and Contractor’s Project Manager with the authority to apply organizational resources to project activities. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. Contract No.: DMS-17/18-044B Exhibit A 2. The Project Management Plan is a deliverable subject to final acceptance by DMS. The Contractor must submit an acceptable Project Management Plan within 4 weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Management Plan is the document that describes how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. The plans listed below may be considered as additional components of the Project Management Plan. However, DMS considers these plans listed below as deliverables separate from the Project Management Plan. 3. Readiness Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Readiness Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed organizational readiness strategy and associated plans that outline a readiness methodology, approach, activities, dependencies, and assumptions for key stakeholders to successfully support project activities. 4. Communications Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Communications Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must develop a Communications Management Plan that defines all communication touch points between the Project and all impacted stakeholders. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 5. Risk Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Risk Management Plan within six weeks of the Contract execution. 6. The Contractor must submit an acceptable Requirements Management Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor is responsible for managing all business requirements, including confirmation, design, development, testing, and validating that they are ultimately met during implementation. The Contractor’s Project Manager will work with DMS to develop and administer a plan to effectively manage requirements throughout the Project. 7. The Disaster Recovery Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Disaster Recovery Plan within three months of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of Contract No.: DMS-17/18-044B Exhibit A the disaster recovery plan and record of plan changes. The plan will include the following at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support Timeline. 3.44.2 Project Management Implementation Phase The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. Project Management Implementation Phase - Schedule 1. Project Management Implementation Phase Schedule is a deliverable subject to final acceptance by the Department. Contractor must submit an acceptable Project Management Implementation Phase Schedule to the DMS Project Manager every two weeks by noon ET on Fridays. The document must be baselined, be resource loaded with predecessors, successors, durations, costs, and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI) and updated every two weeks as needed until the completion of the Project Implementation Phase. This should be accompanied with a narrative which includes the current status of the project, actions that have taken place in the last two weeks, any new risks and their associated risk mitigation plans, any new issues, and any tasks more than then percent (10%) behind schedule and a plan to complete the task. a. Minimum Acceptance Criteria: Create and maintain a Microsoft Project 2016 (or higher) schedule to incorporate all project activities to the agreed upon work breakdown structure level. The schedule must include at a minimum: task durations, start and finish dates (baseline and actual), predecessors and successors, resources, deliverables, and milestones, and must calculate CPI and SPI earned value metrics. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 2. Project Management Tracking Logs (Risks, Issues, Action Items, Decisions, and Operational Changes requested) are deliverables that are first due two weeks following the Project Kickoff Meeting, and shall be due every two weeks thereafter, until the completion of the Project Implementation Phase. These are updated as necessary, as determined by the Contractor and DMS. Contract No.: DMS-17/18-044B Exhibit A a. Minimum Acceptance Criteria: The Contractor must identify, assess, document, and recommend mitigation strategies by updating and submitting to DMS the tracking logs at a minimum of bi-weekly to reduce project risks and issues. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 3. Project Status Report is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Status Report to DMS. This deliverable is first due within two weeks of the Project Kickoff Meeting after Contract execution, and shall be due weekly thereafter, until completion of the Implementation Phase. a. Minimum Acceptance Criteria: The Contractor must provide weekly Project Status Reports which are due via email to the DMS Contract Manager each Thursday by 5 PM Eastern time, and must include: i. A narrative description of significant project activities that have been conducted or are underway. ii. The progress-to-date on project activities. iii. An explanation of any tasks/activities that are behind schedule and a plan to bring them current. iv. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. v. Upcoming deadlines. 3.44.3 Project Management - Guides The Contractor shall create the following guides. These guides are deliverables subject to final acceptance by DMS. The Contractor must submit acceptable guides to DMS within three (3) months of Contract execution, and will be updated as necessary during the Contract term. The guides are subject to the final acceptance of DMS. 1. SCS Operations Guide. The Contractor shall create a SCS Operations Guide. This will include engineering, operational, and business processes for service delivery. At a minimum, the guide includes ordering, trouble reporting, SLA monitoring, and invoicing processes. 2. SCS User Guide. The Contractor shall create a SCS User Guide, intended to provide a set of instructions for the Customer on how to use the services. 3. SCS System Administration Guide. The Contractor shall create a SCS Administration Guide for Customers and describe all administration processes for service delivery. 3.44.4 Project Management - Closure 1. The Contractor shall create a project closure documentation. This is a deliverable due to DMS one (1) month from the close of the Project Implementation Phase. Contract No.: DMS-17/18-044B Exhibit A a. Minimum Acceptance Criteria: The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.44.5 Project Management Implementation and Migration Plans 1. Implementation Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Implementation Plan to DMS within six weeks of the Contract execution. The Implementation Plan will address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Implementation Plan that outlines an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation. Furthermore, the Implementation Plan shall include at a minimum: i. Schedule of activities. ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. System build out. v. Acceptance. vi. Migration cutover. vii. Fallback to previous service. viii. Interface with CSAB for billing and ordering. ix. Interface with MFN (Network-to-Network Interface, day-to-day operations, and security). x. Network support. xi. Operations Centers (NOC and SOC). xii. Day-to-day operational support services. xiii. Training – cross reference training section. 2. Individual Customer Specific Migration Plans: The Contractor will be responsible for creating Individual Customer Specific Migration Plans as each existing and new Customer migrates to SCS. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under SCS. The Individual Customer Specific Migration Plans are deliverables that must be developed in coordination with the Customer, and are subject to the acceptance of DMS and the Customer. These Individual Customer Specific Migration Plans will vary based on the proposed service and the complexity of the service migration. Contractor must submit plans acceptable to DMS and the Customer within four (4) weeks of Contractor’s receipt of a written notification of the plan’s requirement from DMS to the Contractor. Furthermore, the Individual Customer Specific Migration Plans shall include at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. Contract No.: DMS-17/18-044B Exhibit A iii. Migration and preparation planning. 1. Impact analysis. 2. Stakeholder communications plan. iv. Migration management. v. Engineering. vi. System build out. vii. Acceptance (phase/final). viii. Migration cutover. ix. Fallback to previous service. x. Day-to-day operational support services. xi. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail how the Respondent will provide project management in accordance with the minimum requirements listed above. [Enter the response here - 500 words] 3.45 Services Infrastructure Checklist This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. The Contractor will be required to provide DMS upon request with any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed, or is otherwise permitted by DMS. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All Requirements on the checklist must be fulfilled in accordance with the Contract including, but not limited to, the corresponding SOW sections referenced therein. Additional requirements may be added to the checklist at the discretion of DMS. All items listed in the checklist must be successfully tested, or otherwise approved by DMS in writing, before the Contractor is permitted to go-live with any services to perform under the terms of the Contract. The timeline for checklist completion will be agreed in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, will be done in writing between the DMS Project Manager and the Contractor, and is in DMS’ sole discretion to approve. Contract No.: DMS-17/18-044B Exhibit A Section Reference Requirement Statement of Work subsections 2.1 through 2.6 All required key staff positions have been filled with individuals who possess the applicable required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. Statement of Work subsection 2.7 Customer Support Team has been sufficiently staffed and trained. Statement of Work subsections 2.8, 3.23, and 3.24. Network Operations Center (NOC) and Security Operations Center (SOC) teams have been sufficiently staffed and trained. Statement of Work subsection 3.2 A production environment is in operation and viewable by DMS for all proposed services, in accordance with the section reference. Statement of Work subsection 3.8 The Contractor is capable of providing long distance services for all proposed service offerings, excluding Centrex, and is able to fulfill Customer orders. Statement of Work subsection 3.9 The Contractor is capable of providing toll-free services for all proposed service offerings and is able to fulfill Customer orders. Statement of Work subsection 3.10 The Contractor is capable of providing monitoring and reporting on call quality. Statement of Work subsection 3.11 The Contractor is capable of providing telephone number portability for any Customer ordered service. Statement of Work subsection 3.12 The Contractor is capable of providing temporary suspension of service for any Customer ordered service. Statement of Work subsection 3.13 The Contractor is capable of providing all proposed service offerings for any Customer ordered service, including the ability to intercept messages. Statement of Work subsection 3.15 The Contractor is capable of connecting with MyFloridaNet. Statement of Work subsection 3.16 The Contractor is capable of providing service interoperability. Contract No.: DMS-17/18-044B Exhibit A Statement of Work subsection 3.17 The Contractor is able of providing dedicated IP access. Statement of Work subsection 3.18 The Contractor is able to provide services effectively within Customer-specific domains. Statement of Work subsection 3.20 The Contractor is able to test hardware and software before making any change in service. Statement of Work subsection 3.21 The Contractor and DMS have agreed upon the inspection process and any requested inspections have been completed including applicable remediation. Statement of Work subsection 3.22 The Contractor’s webpage content is accepted in writing and is published to the internet. Statement of Work subsection 3.23 The Contractor’s NOC is fully operational. Statement of Work subsection 3.24 The Contractor’s SOC is fully operational. Statement of Work subsection 3.25 The Contractor’s hardware, software, and processes are designed and implemented using HA/HR characteristics. Statement of Work subsection 3.28 The Contractor is able to provide all security functionality. Statement of Work subsection 3.31 The Contractor’s management services are fully operational and have Dashboard capability. Statement of Work subsection 3.32 The Contractor’s tools are fully operational. Statement of Work subsection 3.34 The Contractor’s Online Portal for self-management is fully operational. Statement of Work subsections 3.35 and 3.36 The Contractor’s logging, archival, and review services are fully operational. Statement of Work subsection 3.37 The Contractor’s trouble ticketing service is fully operational. Statement of Work subsection 3.40 The Contractor is ready to provide Professional Services. Contract No.: DMS-17/18-044B Exhibit A Statement of Work subsection 3.41 The Contractor is able to provide configurations for Survivability. Statement of Work subsection 3.43 The Contractor has provided training to DMS on the use and administration of its proposed services. All necessary training to support go-live operations has been completed to DMS’ satisfaction. Statement of Work subsection 3.44.1 (1) The Contractor has provided an acceptable Project Charter. Statement of Work subsection 3.44.1 (2) The Contractor has provided an acceptable Project Management Plan. Statement of Work subsection 3.44.1 (3) The Contractor has provided an acceptable Readiness Plan. Statement of Work subsection 3.44.1 (4) The Contractor has provided an acceptable Communications Management Plan. Statement of Work subsection 3.44.1 (5) The Contractor has provided an acceptable Risk Management Plan. Statement of Work subsection 3.44.1 (6) The Contractor has provided an acceptable Requirements Management Plan. Statement of Work subsection 3.44.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. Statement of Work subsection 3.44.3 (1) The Contractor has provided a SCS Operations Guide. Statement of Work subsection 3.44.3 (2) The Contractor has provided a SCS User Guide. Statement of Work subsection 3.44.3 (3) The Contractor has provided a SCS Administration Guide. Statement of Work subsection 3.44.5 (1) The Contractor has provided the Implementation Plan. Statement of Work subsection 4.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. Contract No.: DMS-17/18-044B Exhibit A Statement of Work subsection 4.7 (All) The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. Statement of Work subsection 4.7.10 The Contractor has demonstrated the ability to provide a detailed billing file, and do so in a mutually agreed upon secured delivery method. Statement of Work subsection 4.9 The Contractor has finalized with the Department the timeframe(s) for invoice submission(s) for the Contractor’s proposed services. Statement of Work subsection 5 The Contractor is capable of providing Unified Communication services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work subsection 5.4 The Contractor is capable of providing LAN Support Services. If the Contractor is not contracted for this optional service, this item does not apply. Statement of Work section 6 The Contractor is capable of providing SIP Trunking services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 7 The Contractor is capable of providing Contact Center Services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 8 The Contractor is capable of providing Centrex services. If the Contractor is not contracted for this category of services, this item does not apply. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.46 Transition This subsection is applicable to all proposed functionality. Contract No.: DMS-17/18-044B Exhibit A This subsection includes technical, administrative, and contractual topics associated with the end of the Contract or breach of the Contract, and requirements relating to transition between SCS and the replacement Contract for future iterations of this service or a similar service. The following are minimum requirements: 1. The Contractor will be required to perform end-of-service, which may take place at any time during the Contract term, and end-of-contract transition services prior to the expiration or termination of the SCS Contract at no cost. The full transition of existing services to replacement services or contracts is hereby explicitly made a criterion for completing the Contract. Extensions of the Contract are subject to the same terms and conditions set forth in the initial Contract and any written amendments signed by the Parties. 2. Upon request by DMS, the Contractor will be required to submit a transition plan. 3. As services migrate from SCS to any replacement service, DMS will continue to pay only for each service still served under the Contract. 4. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS is not obligated to maintain SCS contracted services for any set number of users or locations. 5. The SCS Contractor is required to work with DMS and any other DMS Contractor as expeditiously as possible in order to transition which includes, but is not limited to: a. Cooperation that will ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. b. Maintaining staffing levels that are sufficient to handle a smooth, complete, and expedient transition. c. Transferring all applicable knowledge including, but not limited to, the disclosure of the equipment, software, and third-party contract services. d. Providing all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began (Contractor shall bear the burden of proving existence before Contract work began), including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative). Migration of databases of information will be performed in a format, method, and timeline acceptable to DMS that is consistent with current industry practices and standards. e. Promptly delivering to DMS, upon request, whether or not previously made available, all up-to-date guides, manuals and training materials (for example, operational, user, and administrative) plus other guides and procedures the SCS Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services including, but not limited to, design documents, and device configurations for services, shall be promptly delivered to DMS upon request, whether or not previously made available. f. Assisting DMS and any other DMS Contractor with the planning and installation of any services to facilitate business continuity. Contract No.: DMS-17/18-044B Exhibit A g. Responding promptly and completely to questions related to the transition on an as-needed basis. h. Providing the services and functions necessary for a complete, smooth, and expedient transition. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.47 Equipment and Licenses This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The following are minimum requirements: 1. Contractor must not propose equipment that is End-of-Sale by the equipment manufacturer. 2. Contractor will allow Customers who have purchased compatible equipment to transfer and reuse this equipment. 3. Contractor will allow Customers who have purchased compatible software licensing to transfer and reuse these licenses. 4. Contractor will allow Customers to transfer licenses and equipment between users. Given the statements in this subsection: 1. Describe in detail how the Respondent will provide the proposed offering in accordance with the minimum requirements listed above. 2. Describe how the Respondent will ensure that equipment proposed is not End-of-Sale. 3. Describe how the Respondent will allow Customers to transfer and reuse existing compatible equipment. 4. Describe how the Respondent will allow Customers to leverage existing compatible software licenses. [Enter the response here - 150 words] 4. Business Operations The following subsections contain the minimum requirements for SCS Business Operations: 4.1 General Description of the SUNCOM Business Model Contract No.: DMS-17/18-044B Exhibit A In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for SCS. The Communications Service Authorization and Billing (CSAB) system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor will be required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available SCS. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. The Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-17/18-044B Exhibit A 4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven Business-to-Business (B2B) transactions between DMS and Contractor, as depicted below: Establish catalog restrictions Establish SUNCOM client Establish users & rights Establish CSAB billing accounts Place an order through CSAB Send B2B order from CSAB to install or disconnect service Describe product/service offering Update CSAB product/service catalog Review product/service/feature in CSAB DivTel Vendor Seek product/service/feature posting to CSAB catalog SUNCOM Steady State Business Process Install or disconnect service Return B2B installation/disconnct acknowledgement Update CSAB inventory Update vendor inventory SUNCOM Client action required Submit hand bill including all charges Submit B2B invoicing detail substantiating the hand bill CSAB & staff audit substantiating detail against inventory, product catalog & hand bill CSAB invoices SUNCOM clients DivTel pays vendor less applicable exceptions Provide billing exception report Accept payment Reconcile exceptionsReconcile exceptions InvoicingSUNCOM Client notifiedInvoicing OrdersService CatalogService CatalogAccount Management B2B means a Business to Business electronic messages, batch files and/or Application Program Interfaces (APIs) exchanging all of the electronic data necessary to the transaction. At DMS discretion, CSAB will provide alternative manual input options to the vendor for low volume transactions, but will not manually input any data on behalf of the vendor.OrdersB2B-7 B2B-6 B2B-4 B2B-3 B2B-1 Inventory reconciliationInventory reconciliation B2B-5Inventory Inventory SUNCOM clients pay DivTel Approve product/service/feature & set price in CSAB Update vendor’s catalog to show active SUNCOM serviceB2B-2 Propose draft order for SUNCOM client Service use require device or login to vendor system? no yes Provide login credentials or device to client Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.3 Communications Service Authorization and Billing – Official Record Communications Service Authorization and Billing (CSAB) is the authoritative source of all data. CSAB is the official record of the inventory and costs of SUNCOM services. If inaccuracies are found in the CSAB data, it will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not propose as part of their response or instruct Customers to place orders or receive billing information from any system that is not CSAB without prior written authorization from the Department. Contractors shall not enable or ask DMS or Customers to input ordering and / or invoicing data into CSAB on behalf of Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4 Communications Service Authorization and Billing - Interfaces with Contractors There are three primary ways to implement transactions between CSAB and the Contractor. The method of implementation used by the Contractor will be at DMS’ sole discretion, which Contractor is required to use. 4.4.1 Application Programming Interfaces The Contractors will utilize Application Programming Interfaces (APIs) with CSAB, that will have the following functions: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. 2. When data is sent from CSAB, the Contractor’s API will send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. Contract No.: DMS-17/18-044B Exhibit A 6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.2 Batch Routines A second way to implement transactions with CSAB is through batch routines which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.3 Manual Review and Data Entry by Contractor Staff The third method to implement transactions within CSAB is by manual review and data entry. Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled rather than use B2B-3 and B2B-4 transactions. The Contractor shall only use manual review and data entry as a method of last resort, and only with prior written approval by DMS Contract Manager. Contractors shall not use manual review and data entry for invoicing substantiation (B2B-6). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.5 Communications Service Authorization and Billing Service Catalog SUNCOM services must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. There are currently three different types of charges Contractors use for the billing of SUNCOM services: 1. One-time charge: a single payment for a service or item, e.g. hardware installation. 2. Subscription charge: monthly fixed and recurring charge for the right to use something without regard to how much it is used (such as local phone service). Contract No.: DMS-17/18-044B Exhibit A 3. Metered charge: incremental charge based strictly on how much the service is used (such as toll-free phone minutes). See Chapter 60FF-2, F.A.C., for the Contractor’s responsibilities related to CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog The Department and SUNCOM Customers do not pay State of Florida and Federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Taxes do not include government-sanctioned surcharges and fees collected by the Contractor which are not remitted to the government. The Department reserves the right to verify and substantiate all government-sanctioned surcharges and fees listed in the Vendor’s Service Catalog prior to Contractor delivering any services to Customers. The Department reserves the right to dispute the applicability of or listed amounts for such surcharges or fees. Surcharges and fees approved by DMS as part of the Contract should be separately listed in a Customer’s invoice. After Contract execution, any new or modified government-sanctioned surcharge or fee must be provided to DMS for review. The phrase “new or modified government-sanctioned surcharge or fee“ does not include a change in the amount of fee or surcharge that is identified as variable based on pre-defined criteria set by a government entity. The Contractor must provide a complete explanation describing the basis for the new or modified surcharge or fee, whether the surcharge or fee is discretionary or required, and, if applicable, an affirmation that SUNCOM Customers are not exempt from payment. This explanation must be sufficient for DMS to determine whether the surcharge or fee is Contractor- specific. If the new or modified government-sanctioned surcharge or fee is approved by DMS, a Contract Amendment will be prepared to include the new or modified government-sanctioned surcharge or fee. Any such written approval or fully executed amendment must be provided to the Contractor before submitting a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the additional requirements: 1. The catalog item must be tagged as a new or modified government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the new or modified surcharge or fee. Contract No.: DMS-17/18-044B Exhibit A 3. The Contractor must provide information sufficient for DMS to verify if the new or modified surcharge or fee is discretionary or required and whether it is in line with the surcharge or fee set by the governmental entity. 4. The Contractor must provide information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS product manager will approve the Contractor request if the update to the catalog is in accord with the proposed amendment. 5. The new or modified government-sanctioned surcharge or fee must be billed at the inventory ID level, and not billed as a lump sum. After Contract execution, Contractor shall provide the Department with notice of any change in the amount of a government sanctioned surcharge or fee that is variable based on pre-defined criteria set by a government entity. Supporting documentation must be provided to the Department upon request. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7 Communications Service Authorization and Billing Account and User Management 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges Contractor User CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and close out orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate the CSAB user access privileges of any Contractor staff without cause or notice. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7.2 Work Orders Contract No.: DMS-17/18-044B Exhibit A Customer work orders are sent to Contractors as B2B-3 transactions. Contractor can log-on to CSAB as prompted by a CSAB email to see submitted orders. Contractor is required to timely respond to the Customer work order by rejecting the work order in CSAB or beginning to work the order. Where Contractor is working the order, Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to the CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out”. 2. Work Order ID – is associated with each item request within an Order that can be fulfilled separately from the rest of the Order, and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature or hardware from the CSAB Service Catalog that was requested in the work order. 4. Service Installation ID – identifies the service account resulting from Order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g. circuit ID, phone number, hardware serial number, etc.). Contractor is required to provide all of the required fulfillment data in CSAB. DMS cannot invoice its Customers without associating key fields from orders to Customer invoicing accounts in CSAB, and therefore, will not pay for any services where such key fields data is missing or incorrect. Installation and disconnect dates are also critical to the inventory, as these dates are used during audits to verify that a service was active, or should not have been, during an invoicing period. The effective bill date cannot be more than 45 days from the date the order is closed. Orders must be closed in CSAB out no later than five (5) business days after installation and acceptance of the work performed by the Customer. Invoicing will not begin until the Customer work order is closed. Some orders will include configuration data including IP addresses to enable establishing closed user groups on the State network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7.3 Credential Request Orders Contract No.: DMS-17/18-044B Exhibit A Some of the orders submitted to the Contractor will require granting Customer password/PIN protected access to Contractor services. These are services that require Customers to log-in (or be electronically certified) to Contractor’s systems before using a service. These services may be metered. Like all other services, the right to access credentialed services will be ordered with B2B-3 transactions from CSAB providing the Contractor with necessary data to enable that access. Contractor is expected to respond by confirming to CSAB that the Customer has been provided access the credentialed services. However, CSAB will not hold user passwords and PINs for access to Contractor’s systems; the Contractor is expected to provide the passwords and PINs to users directly using email addresses provided in the CSAB order. PIN and password changes will be handled outside of CSAB, as well. SUNCOM Conferencing services are examples of credential request orders. Users of the service must login to a Contractor’s system to reserve or initiate a conference. Thus, the Contractor issues login credentials to those users that were obtained after an order for them (B2B-3) was placed in CSAB. The order is fulfilled by the Contractor supplying a user ID and Personal Identification Number via email to the user, then confirming fulfillment to CSAB with a B2B-4 transaction. These transactions enable CSAB to have a complete inventory of all of the users of the service, which is periodically confirmed through B2B-5 transactions with the Contractor. The Contractor’s system tracks usage that is attributable to each user, which is compiled in a B2B-6 monthly batch file of invoicing substantiation. In all cases, the total cost of the proposed order must be defined and approved prior to submittal. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.8 Inventory Every order and many other actions related to SUNCOM services are permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges, i.e. if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, where its located, its cost, any associated comments, etc. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory Contract No.: DMS-17/18-044B Exhibit A through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.9 Invoicing Requirements Contractor shall submit invoices and electronic details to DMS monthly for all SCS and fulfilled orders within the agreed upon timeframe(s). DMS will make the final determination on the invoice submission timeframes. Contractor may only submit one invoice per Service Category, unless otherwise agreed to in writing by the Department, and the invoice will include the applicable Service Category billing information and credits. Invoices will consist of: 1) invoices for payment on unchangeable format (e.g. paper) (aka a “hand bill”) which reflects the total charges for the applicable Service Category for the month; and 2) electronic detail files that substantiates all billable services for the applicable Service Category. The total of substantiated detail charges must match the payment requests on each of the handbills. The invoice will include detailed service credits for the applicable Service Category uniquely identified by the applicable SLA. These credits will be audited by DMS through review of SLA reporting and invoice auditing. Since credits are applied retroactively, the Contractor is required to indicate on the invoice the actual month in which the service level violation occurred. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.10 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with all unique IDs necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active subscription periods, and incremental activities. All charges must be attributable to distinct identifiers from the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include date/time stamps for each billing event, and the dates of the billing cycle (start and end). The file must be provided to DMS using a mutually agreed upon secured delivery method and mutually agreed upon format. Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.11 Audit of Contractor Invoices DMS will audit the invoice to match all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but is: a) complete (i.e. contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the hand bill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time this is a manual process. At any time during the Contract term this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within one (1) billing cycle. If Contractor has not resolved audit exceptions within the next billing cycle, the charges will be finalized as determined by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.12 Mandatory Interface with Communications Service Authorization and Billing All work orders will be submitted to the Contractor via the CSAB or similar system as deployed by DMS. Only changes approved via a NOC ticket and not impacting invoicing charges may be an exception to the foregoing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.13 Mandatory Communications Service Authorization and Billing Order No SCS service will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through the CSAB except for those Customers utilizing the Contactor’s online portal approved by the Department. Customer orders submitted through the Contractor’s online portal will have a work order automatically generated by CSAB. Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.14 Specific Service Requests DMS will work with Contractors and Customers to establish service request quotes when Customer requests require specific service configurations, combinations, security, or quantities. In such situations, DMS will, as needed, receive service availability and pricing quotes to fulfill the specific Customer service needs. The format of each service request quote will be left to the discretion of DMS and Customers have the option to request custom terms and conditions to meet Customer specific needs which includes, but is not limited to, security standards set forth in Chapter 60GG, Florida Administrative Code. In all cases, the total cost of the proposed service must be well defined and the prices will not exceed those in the CSAB Service Catalog with reasonable adjustments as necessary to accommodate the specific agency service needs that substantially increase the Contractor’s contractual requirements. An adjustment in price for a Customer specific service should be commensurate with the Contractor’s additional obligations but shall not result in an increase in pricing greater than 25% of the listed CSAB Service Catalog price(s). The service request quote must be accepted by DMS in writing before any implementation. The quote must contain all data needed for DMS to review and approve the service, including but not limited to, all support implementation requirements target installation dates, locations, configuration data, effective date, and documents containing diagrams as necessary. The quotes will contain sufficient detail necessary for audit processes. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.15 General Billing Requirements Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices, and all qualifiers that are applied to unit prices in order to create an unambiguous database of SCS billable line items. A tariff code shall have only one unit amount. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.16 Criteria for Installation Signoff and Billing Start Contract No.: DMS-17/18-044B Exhibit A The Service Acceptance Checklist is used during the migration to SCS, and during production (steady-state), to certify when a service is accepted. The following criteria must be met before an order is considered complete. 1. Contractor completes all requirements detailed in the work order. 2. The Customer and Contractor will certify acceptance by utilizing a Service Acceptance Checklist, as jointly developed by the Customer and DMS. It is the Contractor’s responsibility to obtain the Customer’s acceptance of the checklist at the time of turn-up. 3. The signed copy of the Service Acceptance Checklist is inserted into the CSAB. 4. Services requested by the work order have been provisioned by the Contractor. 5. The work order has been closed by the Contractor in CSAB by entering a completion date and effective bill date. 6. The Contractor’s invoice must be provided after the completion date entered into CSAB. If the Contractor’s invoice reflects billing prior to the acceptance date entered into CSAB, the charges will be deducted. 7. All dates in CSAB must be entered by the Contractor in real-time. CSAB does not permit a date entry to be backdated. 8. Orders must be closed out in CSAB no later than five (5) business days after installation and acceptance of the work by the Customer. Invoicing will not begin until the Customer work order is closed in CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.17 Local Call Billing If the Contractor charges Customers for Local calling, it is required to maintain a historical record for local billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Local call billing will adhere to the following: 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. Clearly differentiate between recurring and non-recurring charges. 3. Contractor is required to provide call details for all local calls. 4. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 5. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. Contract No.: DMS-17/18-044B Exhibit A 6. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 7. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 8. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.18 Long Distance Billing The Contractor is required to maintain a historical record for long distance billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Long distance billing will adhere to the following: 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. DMS will not pay any charges for long distance calling that takes place on a phone line without an assigned long distance carrier or if no calling plan has been designated, referred to as “casual billing.” 3. Clearly differentiate between recurring and non-recurring charges. 4. Contractor is required to provide domestic and international call details for all long distance calls. 5. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 6. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 7. If the rate for terminating an international call to a landline is not equal to the rate for terminating the call to a wireless line, the call details must indicate the number of minutes for both cases. A marker must be included in the file by call record indicating whether a call is terminated to a landline or wireless number. 8. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 9. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 10. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.19 Toll-Free Billing The Contractor is required to maintain a historical record for toll-free billing of call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Toll-free billing will adhere to the following: 1. Calls are to be billed in six-second increments (tick). 2. Contractor is required to provide domestic and international call detail records for all toll- free calls. 3. Calls can be rounded up to the next six-second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 4. For each toll-free call, the associated billing record must indicate if the call was an Intrastate or Interstate call. 5. The Contractor is required to bill each toll-free number separately and not under a subaccount number or under a different billing number, unless requested by DMS. 6. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 7. The minimum information required for detailed call records includes, but is not limited to: calling party number, called toll-free number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.20 Direct Billing Under Chapter 60FF-2, F.A.C., all SUNCOM services will be billed through DMS. Contractor, however, is required to offer the ability to provide direct billing to Customers if requested by the Customer and approved by DMS. If approved by DMS, direct billing shall be provided in accordance with Chapter 60FF-2, F.A.C., and must be provided at no additional cost. 1. An administration fee for DMS overhead will be factored into the billing amount directly billed to Customers. 2. Customers will review their direct bill invoices; however, DMS retains audit authority for all services provided. Contract No.: DMS-17/18-044B Exhibit A 3. The monthly bill for Customers who request direct billing must provide the following information: service order numbers, account numbers, bill number and/or invoice number, information to substantiate the charges, CSAB inventory ID, bill date, due date, bill remittance address and a summary record, which includes payments applied since the last monthly bill, adjustments, sub-total of current charges, and net amount due. 4. A summary record must be provided and identified by phone number, CSAB Inventory ID, and/or circuit number as identified by the Customer. 5. Contractor will collect the administration fee through their monthly invoiced payments from Customers, and remit the fee to DMS. This is submitted by check monthly to and made payable to DMS. Supporting documentation needs to be provided as a hardcopy with the check in the same envelope, and also by email to the DMS Contract Manager. 6. Contractor will electronically supply DMS with complete and accurate detail substantiating all of the charges to Customers in accordance with Chapter 60FF-2, F.A.C 7. Contractor will confirm with DMS any SLA credits due to a SUNCOM Customer prior to invoicing the Customer following DMS confirmation of the credits due. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.21 Service Level Agreement Operational Process The terms regarding SLAs set forth herein shall apply to all SLAs listed in Attachment C – Final Service Level Agreements. 1. Credits must be applied to the appropriate account within the target time window provided within the SLA listed in Attachment C – Final Service Level Agreements. 2. SLAs are calculated, measured, and paid per incident. 3. SLA credits restart based on the review process and billing cycle. 4. Unless there is an explicit reference to “weekdays” or “business days”, all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 5. The time between the start of an issue and before opening the trouble ticket is counted towards the SLA restoral time. For example, if an outage occurred at 1:00 PM (based on the alert data) and the trouble ticket was opened at 1:30 PM, the SLA clock starts at 1:00 PM. 6. Each month, the Contractor, any subcontractor, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are provided to DMS. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 7. Service credits defined in Attachment C – Final Service Level Agreements, are applicable if performance metrics are not met by either the Contractor or subcontractor. Assessed service credits are to be applied as credits toward the impacted service on the Customer’s applicable Service Category invoice, or to DMS as appropriate. Service credits will be Contract No.: DMS-17/18-044B Exhibit A explicitly identified as a line item for each impacted Customer on the Contractor’s applicable Service Category invoice. Business and Operational SLAs apply to all Service Categories provided by the Contractor and these SLA credits will be assessed for the impacted service and applied to the applicable Service Category invoice. 8. Customers have the option to request custom SLAs to meet Customer’s specific needs, which the Contractor may offer in addition to the Attachment C – Final Service Level Agreements. Contractors is permitted to equitably adjust the price in correlation with such need up to an additional 25% for the applicable service(s) subject to the applicable custom SLAs. 9. For SLAs where time is a factor in the calculation of the credit, the SLA clock must not restart but can be suspended (hold time) for the reasons below. In order to qualify for an SLA suspension (hold time), one of the listed reasons must be documented in the Contractor’s NOC ticketing system by the Contractor. For Operational MACD, the reason must be documented by the Contractor in the CSAB. The SLA hold times apply only when: a. Incorrect information in Customer order, including incorrect address provided by the Customer. b. Customer did not attend an agreed upon scheduled appointment. c. Customer unresponsive to calls or emails placed to the appropriate Customer contact person, including onsite contact person not available. d. Site readiness requirement not fulfilled by the Customer, including onsite contact not available. 10. The Contractor’s NOC will troubleshoot to the fullest extent feasible even if the SLA clock is suspended; for example, on a dispatch where the site readiness requirement has not been fulfilled by the Customer (onsite contact is not available). 11. Contractor SLA Accountability: a. SLAs will be applicable, whether or not the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance Degradation, or any other reason. SLAs will be applicable where advance written notice of a repair is not provided to, and approved by, the Department. b. SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance) for the service elements listed in the DMS- approved maintenance window request. SLAs will apply for all other service element impacts during and after the scheduled maintenance window and for any maintenance performed without advance notice to, and approval by, the Department. 12. DMS will make the final determination on the Contractor’s compliance with SLAs. 13. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed by the Department and will be applied to applicable invoices in a timely manner. Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION The Department is seeking Responses demonstrating how Unified Communication (UC) services will be delivered. This category includes both Single-tenant and Multi-tenant UC services. Generally Single-tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by the National Institute for Standards and Technology (NIST), at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Publication 800-145 issued by NIST. UC is an evolving set of services providing an integration of real-time communication services, such as instant messaging (chat), presence information, voice, conferencing, data sharing, call control, and speech recognition, with non-real-time communication services, such as unified messaging (integrated voicemail, email, short message service, and fax. UC provides a consistent unified user-interface across multiple devices and media types. UC services are delivered over an IP network. Unified Communications combines independently-run communications subsystems in order to streamline how Customers communicate and collaborate regardless of location. Text provided within this section is intended to guide Respondents in understanding the desired UC scope. None of the information is intended to limit the Respondent in its effort to provide a solution for UC services and features. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5.1 Unified Communications System and Services – General Features Respondents should propose UC services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondent will propose the location of the system in its response to this subsection. Respondents submitting a response to Service Category One will demonstrate how the following minimum required SCS services or features will be delivered: 1. Provision of local, long distance, and toll-free access. Contract No.: DMS-17/18-044B Exhibit A 2. Operator Assistance services are required on a twenty-four hour a day, 365 days of the year, including holidays; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 3. Provision of the following features with Respondent’s Multi-tenant and Single-tenant service offerings: a. Caller ID b. Three-way calling c. Do Not Disturb d. Call Forward (All, Busy, No Answer, Not Reachable) e. Call Pickup f. Class of Service Restriction g. Call Hold h. Conference Calling i. Call Park j. Distinctive Ringing k. Directory Assistance l. Call Transfer (blind, with consultation, and recall) m. Call Waiting n. Speed Dial o. Call Number Suppression p. Specific Call Rejection q. Last Number Dialed r. Call logs (missed, received, dialed) s. Call Trace t. Hunt Group u. Remote access v. Auto attendant w. Busy Camp On x. Busy Lamp Field y. Call forward selective z. Call notify aa. Call screening bb. Directed call pick-up with barge in cc. Diversion inhibitor dd. Music on hold ee. Priority alert / ringing ff. Push-To-Talk (intercom) gg. Remote office hh. Sequential ring ii. Shared call appearance jj. Simultaneous ring kk. PC-based receptionist ll. Voice mail mm. Unified messaging nn. Call Center oo. Call Center desktop client pp. Hoteling qq. IP fax Contract No.: DMS-17/18-044B Exhibit A rr. Mobility ss. UC faxing tt. Instant group call / paging uu. Operator Assistance vv. Instant messaging ww. Notification xx. Team collaboration yy. Audio conferencing zz. Web conferencing aaa. Video conferencing bbb. Professional services ccc. Intercom dialing ddd. Message waiting indicator 4. Unified Messaging services which, at a minimum, include: a. User access to, and management of, voicemail, email, and fax messages through the same inbox or interface. b. Modular messaging with access to messages from phones and PCs via various interfaces, including browsers. 5. Voicemail service which, at a minimum, includes: a. Storage of a minimum of 30 messages of 2 minutes in length or equivalent to 60 minutes of memory storage space for each mailbox. b. Ability to program for the following conditions: busy, out of office, and no answer. c. Audible and/or visual message waiting indicator. d. Out-dial notification and ability to dial out to an attendant using “0”. e. Ability to broadcast messages within specified Customer groups. f. Extended/Guest mailbox allowing multiple users voice messaging capabilities. g. Access to the voicemail service internally or externally using a local number and toll-free number. h. The ability to select a single or multiple level password protection. 6. Provides the capability to port telephone numbers to the Contractor’s UC service at no additional charge to the State. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the Contractor’s system location(s). 3. Describe the Respondent’s basic and enhanced offerings. [Enter the response here – As needed to provide a complete response] Contract No.: DMS-17/18-044B Exhibit A 5.2 Unified Communications System and Services – Integration and Interface The following are minimum requirements: 1. Integration with mobile devices as described below: a. Users have a single identity that lets them handle business calls via their desk and mobile phones. b. Allows calls to or from mobile devices to take place anywhere and anytime as if they are going to or coming from the desk phone numbers. c. Users will have the ability to have calls forwarded to any phone and to use a single number for making and receiving all calls. d. Supports handing off calls from cellular to Wi-Fi connections and vice versa on smart devices. e. Enables users to initiate phone calls, retrieve voicemail and corporate directories, access instant messaging, and participate in video conferencing. 2. UC user interface as described below: a. Allows users to access UC capabilities from a variety of devices in a variety of ways. b. Offers access to features and services such as presence, instant messaging, integrated soft phones, voice conferencing, video calling, and conferencing. c. Supports voice activation that integrates seamlessly with other business communication systems. d. Supports real-time communications – instant messaging, presence that identifies which participant is speaking, voice calls to video, voice calls to email. e. Supports non-real-time communications – email, text messaging, fax, voicemail. f. Offers collaboration and data sharing – electronic bulletin boards, e-Calendar, Audio/Video/Web conferencing. g. Provides users ability to access messages from the following: IP phones, mobile phones, web browsers, email clients, desktop clients, PCs, tablets. h. Allows instant messaging between two users or multiparty (up to a Customer- defined number of participants). i. Supports the ability for users to display their presence status (e.g., “Available,” “Away,” “Do Not Disturb,” “Busy,” or “Offline”) to let others know their availability for communication. j. Offers presence integration with Customer collaboration applications, such as calendaring, that automatically updates presence when users are in a meeting. k. Supports audio and video conversations between two users or multiparty (up to a Customer-defined number of participants), using web cameras, speakers and microphones. l. Supports file transfer capabilities to send files between users, if requested by the Customer. m. Supports scheduled and ad hoc web conferencing for conducting online presentations including audio, video, screen sharing, and a virtual whiteboard. PC- to-PC and multiparty data sharing capabilities including desktop sharing, application sharing, presentations, virtual whiteboard, annotations, and polling. n. Supports contact groups that allow users to organize their contacts. Contract No.: DMS-17/18-044B Exhibit A o. Supports enhanced access to instant messaging from within the agency's network or from the internet, through a variety of devices and software, in a secured mode using encryption. p. Allows Customer-managed instant messaging administration (add/change/delete users). q. Supports single sign-in capabilities through the Customer’s Active Directory system. r. Interconnection with MFN to the extent feasible. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the system location(s). 3. Describe the interconnections with MFN. [Enter the response here – As needed to provide a complete response] 5.3 Unified Communications System and Services – Conferencing The following are minimum requirements: 1. Audio Conferencing service which: a. Has a capacity of at least 150 participants. b. Provides the ability for the conference host to dial-out to participants. c. Provides the following commands via touchtone keypad: i. Request Operator Assistance ii. Dial-out to participants iii. Begin and end conference recording iv. Change participant entry and exit notification from one of the following: recording of the participant, tone, or no notification v. Private roll call vi. Mute and un-mute all participant lines vii. Participant self-mute and un-mute viii. Conference lock and unlock d. Provides web-based access to the following commands for the conference host: i. Dial-out to a participant ii. Begin/end conference iii. Mute and un-mute all participant lines iv. Mute and un-mute individual participant lines v. Disconnect any participant vi. Conference lock and unlock e. Provides the conference host the ability to create a security number in additional to the conference code that participants should input before entering the conference. Contract No.: DMS-17/18-044B Exhibit A f. Provides the capability for the conference host to record the conference. The host should have the capability to download the conference recording at no additional cost. Recordings should be retained by Contractor a minimum of 30 calendar days after the conference ends, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. g. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. h. Provides operator assisted conferences where an operator provides live assistance with the conference. i. Provides a capacity of at least 1,000 participants. ii. Available twenty-four hours a day, 365 days of the year. iii. DMS and the Customers are not charged for no shows, cancellation, or setup fees. iv. Operators can dial out to participants, if requested. v. Provides question and answer administration. vi. Provides continuous conference monitoring and manage any special requests from the conference host during the conference. vii. Provides reports on conference attendees. 2. Offer a Web Conferencing Service which: a. Provides an integrated audio conference service allowing participants to listen to and speak with the host and other participants. b. Provides a graphical user interface control panel for the host to administer, monitor, and control the web conference. c. Provides the capability for participants to join the conference via a Universal Resource Locator address or a desktop client. d. Provides the capability to traverse and successfully interoperate with firewalls and security layers using standard ports such as https port 443 and http port 80. e. Provides compatibility with commercially available browser software. f. Allows participants to join the conference using tablets and smart devices. g. Supports document sharing, which is the ability to open and share a document with conference participants. h. Supports desktop sharing, which is a common name for technologies and products that allow remote access and remote collaboration on a person's computer desktop with conference participants. i. Supports remote control of a participant’s desktop. The participant should be notified if remote control of their desktop is requested and should have the capability to accept or reject the request. j. Allows the host to promote any other conference participant to presenter. k. Provides drawing, annotation, and pointer tools. l. Provides conference host the capability to record the conference and text chats. Recordings should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Recordings can be download by the conference host at no additional cost. When a Customer orders Contract No.: DMS-17/18-044B Exhibit A additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. m. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. n. Supports text chats for conference participants. The chat will provide options for public chats for all participants or private chats between selected participants. The host can also disable chat. o. Supports polling, which allows the host to pose questions and receive feedback with a variety of different answer sets (multiple choice, open ended, yes/no). Results will be provided to the host in real-time, may be shared in real time with participants, and should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Polling results retained by Contractor can be downloaded by the conference host after the meeting at no additional cost. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. p. Supports the delivery of video to participants from sources such as an external USB webcam or embedded camera in the device which connects to the conference. q. Allows the host to setup a password which participants should enter to join the conference. r. Provides a scheduling system allowing hosts to schedule or cancel web conference for up to one year in advance. Scheduling can be by time and day of the week either as a single event or recurring on a daily, weekly, monthly, or other periodic basis. s. Allows the host to initiate a conference with minimal notice. Given the statements in this subsection: 1. Describe in detail the proposed Conferencing offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 5.4 LAN Support Services Local Area Network (LAN) support services are optional services within Service Category 1. Respondents are not required to propose LAN support services, and the portion of a Response which proposes LAN support services will not be used for determining the Respondent’s Contract No.: DMS-17/18-044B Exhibit A Responsiveness, evaluator scoring, or determination of competitive range. If the Respondent proposes LAN support services, the negotiation team may consider this as part of their recommended award. These services are not considered mandatory for State Agency purchase, as directed in section 282.703, F.S. Customers will not be required to buy LAN support services under this Contract. DMS is seeking to offer Customers a variety of LAN support services. Respondent’s may propose all services below, some services below, or no services below: 1. Fully Managed LAN support services. 2. Customer-management LAN support services. 3. As-needed LAN Performance Assistance and Issue Remediation. Given the statements in this subsection: 1. Describe the proposed LAN support services. [Enter the response here -1,000 words] 6. SERVICE CATEGORY 2 - SIP TRUNKING DMS is seeking Responses demonstrating how SIP trunking will be delivered. This category is a service which connects an agency’s Single-tenant system to the Public Switched Telephone Network (PSTN) using IP transport and SIP as the signaling protocol. SIP Trunking provides local, long distance, toll-free, and international long distance network access using an IP network for transport, either MyFloridaNet, Customer-provided via the Internet, or Contractor-provided. SIP Trunking is deployed in situations where Customers have premises- based voice (analog phones, key system, PBX equipment. SIP Trunking supports voice traffic, originated from the Customer’s voice system or originating from the PSTN. 6.1 SIP Trunking Minimum Requirements The following are minimum requirements: 1. Provides the capability to interface with the State’s existing embedded base of IP-PBX systems (Avaya, Cisco, and Unify). 2. Offers and manages devices which convert SIP signaling to Time-Division Multiplexing (TDM) signaling to interface with legacy key systems and TDM-PBXs. 3. Supports On-net and off-net calling. On-net is defined as calls between Customer locations that reside within the Contractor’s SIP routing domain. Off-net is defined as calling from an SCS SIP Trunking Customer site to any U.S. or non-U.S. location not included within the Contractor’s SIP routing domain. Contract No.: DMS-17/18-044B Exhibit A 4. Supports three categories of off-net calling: Local, Long Distance, and International. a. Local (inbound and outbound) calling with full local service feature/functionality. b. Off-net domestic long distance calling via the Contractor’s network-based hop-off gateways, which are connected to the PSTN for calling termination to any location. c. Off-net International calling from the Contractor’s network-based hop-off gateways provides International per minute calling. 5. Supports, at a minimum, the following: G.711, G.729, and G.722. 6. Supports fax over G.711 and T.38 fax relay. 7. Supports Dual-Tone Multi-Frequency (DTMF). 8. SUNCOM Customers configure their CPE at each VoIP site to transmit a Calling Party Number (CPN) for all outbound calls placed over their SIP trunk. The CPN should be one of the valid Contractor provided telephone numbers associated with the physical location of the VoIP site. If the Customer sends a CPN that is not valid, or has not been provisioned for the SIP Trunk, the Contractor must insert a valid main billing number for the Customer’s SIP Trunk into the diversion header of the SIP Invite. This main billing number will appear in the call details records for all outbound local and long distance calls where an invalid CPN is sent. Respondents may propose alternate methods to this function. 9. Provides the capability to block numbers, including but not limited to: a. 611. b. 811. c. 5XX. d. 7XX. e. NPA 555-XXXX (except NPA 555-1212). f. 900/NPA 976-XXXX. g. 08YY XXX-XXXX. h. 0N11. i. 0NPA 555-1212. j. 0976 NXX-XXXX. k. 0500 XXX-XXXX. l. 0700 XXX-XXXX. m. 0900 XXX-XXXX. n. All 1010 dialing. 10. Provides 911/E911 calling capability. For E911 calling, provides calling capabilities where the physical address for the SIP Trunking site is within the area where Contractor has the ability to provide E911 service. E911 calls are to be routed to the Public Safety Answering Point (PSAP). All E911 service is based on the SIP Trunking Site Registered Location information provided to Contractor by the Customer. Customers are required to specify a physical address per telephone number to be used for 911 purposes. When a 911 or E911 call is made, the Contractor should, where technically feasible, provide the Site Registered Location information to the appropriate PSAP. 11. Provides the capability to port telephone numbers to the Contractor’s SIP Trunking service at no additional charge. 12. Supports the capability to port out numbers from the Contractor to another carrier. Contract No.: DMS-17/18-044B Exhibit A 13. If a N11 number (211, 311, 511, and 711) is supported in the particular local area in which the Customer is located, the Contractor completes the call via the local network switch. 14. Provides DMS new telephone numbers upon request. 15. Cooperates with DMS requests for numbers to fit logically within the Customer’s dial plan, to the extent feasible. 16. Allows access to directory assistance. All directory assistance calls are to be handled via the local network switch (local to the Customer site). 17. Allows access to operator services. All operator services calls are handled via the local network switch (local to the Customer site). Operator Assistance services are required on a twenty-four hour a day, 365 days of the year,; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 18. Supports toll-free termination on SIP Trunking telephone numbers. 19. Supports privacy suppression of Calling Party Number, which allows caller information to be withheld when a number is called. 20. Provides directory assistance listings at no additional cost. 21. Supports Customers who have more than one voice core by configuring the SIP trunking service to failover between the Customer’s primary and backup core(s). If the trunk to the Customer’s primary core fails, the service should automatically start routing calls to the Customer’s backup core(s). Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking offering addressing the minimum requirements listed above. 2. Provides the list of IP-PBXs, IP-PBX clusters, and Session Border Controllers (SBC) which are for use with the proposed service. 3. Provides a description of how E911 calls will be routed to the Public Safety Answering Point (PSAP). 4. Describe telephone number porting process with timeframes. 5. Identify all supported Codecs. 6. Identify areas of the state where SIP Trunking service is provided. Explain how DMS will be able to determine if SIP Trunking service is available at a specific location and/or address. 7. Provide service and configuration guides. 8. Discuss SIP methods and if they are allowed and denied per network. 9. Discuss authentication and if it is allowed or disallowed per network and per SIP method. 10. For SIP messages, discuss whether it is possible to filter on content type and how it is accomplished. [Enter the response here - As needed to provide a complete response] Contract No.: DMS-17/18-044B Exhibit A 6.2 SIP Trunking Features The following are minimum requirements: 1. Provide maximum Direct Inward Dial (DID) policing which limits the maximum number of inbound concurrent calls to a specific DID. 2. Provide call forwarding not reachable which redirects incoming calls to an alternate phone number if the SIP Trunk DID is not reachable. 3. Offer the capability to intercept calls and play announcement for any SIP Trunk phone number. 4. Allow the use of a virtual phone number which allows Customers to request a local phone number at locations where they do not have physical office. Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7. SERVICE CATEGORY 3 - CONTACT CENTER DMS is seeking Responses demonstrating how Contact Center services will be delivered. This category includes both Single-tenant and Multi-tenant Contact Center services. Generally Single- tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by NIST, at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Publication 800-145 issued by NIST, at a Contractor location. A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions. Text provided within this section is intended to guide Respondents in understanding the desired scope of Contact Center services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-17/18-044B Exhibit A 7.1 Contact Center – General Respondents should propose Contact Center services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondents will propose the location of the system. If Respondent is offering Contact Center Services, it will offer all Customer premises equipment including, but not limited to, phones, gateways, monitoring equipment, and SBCs that Customer’s will use with the proposed service. The following are minimum requirements for Contact Center service components: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers 3. Flexibility to comply with DMS and Customer defined security standards. 4. Contact center agents with the flexibility to interact with other Contact Centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. 6. The ability to offer TDM and VoIP as methods for access to agents. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. 9. Soft phones that have minimal impact on existing desktop real estate environment. 10. Integrated learning tools and coaching management tools for Customer use. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. 12. No charges for administrative tasks performed by Customer staff. 13. Options for verifying caller identity. 14. The ability to route calls as required by the Customer. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.2 Contact Center – Automatic Call Distribution (ACD) The following are minimum requirements for ACD Contact Center service components: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. Contract No.: DMS-17/18-044B Exhibit A 2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. 4. The ability to force calls to agents. 5. The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. 8. The ability to route calls to different Customer groups. 9. The ability to force calls to agents without the agent having to signal to receive a call. 10. The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. 11. The ability for other persons, as appropriate, to listen to a call at any point during a call. 12. Alert when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. Given the statements in this subsection: 1. Describe in detail the proposed automatic call distribution services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.3 Contact Center – Auto-Attendant and Interactive Voice Response The following are minimum requirements for IVR components: 1. Automated speech recognition and text-to-speech, for multiple language. 2. Supports DTMF. 3. A call back/virtual queuing capability. 4. The ability to integrate with Customer applications and database systems. 5. Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and Contract No.: DMS-17/18-044B Exhibit A intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. 6. The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. 7. Timely changes to IVR scripting functionality. 8. The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. 9. The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages 10. The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. 11. Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. 12. The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. 13. A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. Given the statements in this subsection: 1. Describe in detail the proposed Auto-Attendant and IVR services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.4 Contact Center - Reporting and Analytics The following are minimum requirements for Reporting and Analytics components: 1. Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. 2. Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. 3. Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. 4. Defines, builds, and runs custom reports supporting Contractor’s business requirements. 5. Real-time access to reporting systems, restricted by access authentication. 6. Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. Contract No.: DMS-17/18-044B Exhibit A 7. Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. 8. Changes reporting metric requirements for agents in different skillsets (agent groupings). 9. Displays a prompt/message on agent desktop. 10. Performs call surveys to initiate, collect, and track information. 11. Provides an agent report that tracks the entire agency call flow for any single call. 12. Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. 13. Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center reporting and analytics services addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 7.5 Contact Center Recording The following are minimum requirements: 1. Capability for a minimum of 25% random call recording with screen capture per agent per day. 2. Online storage to hold at least thirty (30) days of recording per agent. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. 3. An interface to archive recording to Customer provided storage. 4. A method for appropriately adjusting monthly online storage needs. 5. The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. 6. The ability to record one agent during a workday and not impact the 25% random call recording time. 7. The ability to listen to recorded calls from any location via web based call recording. 8. The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. 9. The ability for an agent to initiate recording their own call. 10. The ability to search recordings by filters. 11. The ability to manage Contact Center recordings on an agent by agent basis. 12. The ability to designate, per agent, the frequency of recording calls, up to 100%. Contract No.: DMS-17/18-044B Exhibit A Given the statements in this subsection: 1. Describe in detail the proposed Contact Center Call Recording services addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] 7.6 Contact Center – Workforce Management Contractor will be responsible for managing the workforce for the Contact Center. The following are minimum requirements for management of call center agents: 1. Workforce management, including scheduling and agent training. 2. Monitoring the effectiveness of the call center. Given the statements in this subsection: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. b. The ability to leverage call data to adjust scheduling of agent shift assignments. c. The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. d. The ability to create role based score cards with key performance indicators. e. The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. f. Options for agent training. [Enter the response here - As needed to provide a complete response] 7.7 Contact Center – Miscellaneous The following are additional components which are minimum requirements for the provision of Contact Center services: 1. A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2. Dedicated IP access. 3. Tools for assessing bandwidth usage and voice quality performance. 4. The ability to program network-based routing. 5. The ability to configure call prompters to meet Customers’ needs. Contract No.: DMS-17/18-044B Exhibit A 6. The ability to configure advanced call routing to meet Customers’ needs. 7. The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. 8. The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. 9. A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. 10. User application testing and product lifecycle management. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. 12. Compliance with DMS and each Customer’s data integrity and privacy policies. 13. The ability to send voice, email, SMS, or fax notifications. Contract No.: DMS-17/18-044B Exhibit A Given the statements in this subsection: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. 3. Describe how the service protects data for remote, at home agents. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. 5. Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. [Enter the response here - As needed to provide a complete response] 8. SERVICE CATEGORY 4 – CENTREX SERVICES DMS is seeking proposals for Central Office-based Switching System Local Access Services, referred to within this document as Centrex Services, within the State of Florida. The awarded Contractor will provide Local Exchange Carrier services for Customers within their proposed service areas. DMS is seeking Responses demonstrating how Centrex Services will be delivered. For this procurement, Respondents must provide local, long distance, and toll-free access with their Centrex service offering. 8.1 Centrex Services Minimum Requirements The following are minimum requirements: 1. Customers who receive DMS approval may use a different long distance carrier. 2. 911 calling capability. 3. Routes E911 calls to the Public Safety Answering Point. 4. Provides DMS access to N11 services. 5. Provides call traffic studies to DMS upon request at no additional cost. 6. Provides Presubscribed Interexchange Carrier changes at no additional cost to the State. 7. Operate voice switching facilities in Florida serving Customers with line-side (analog and digital) and trunk-side (analog and digital) facilities. 8. Keep the North American Numbering Plan (NANP) updated, in accordance with Federal Communications Commission requirements. 9. Timely deliver and install Primary Rate Interface (PRI) services. 10. Timely deliver and install a Centrex mainstation (analog or digital). Contract No.: DMS-17/18-044B Exhibit A No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 8.2 Additional Centrex Services The following are minimum requirements: 1. A minimum Customer order of five lines is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 2. Customer access to the ports and local loops on the line side (main station) as well as the trunk side (Centrex PRI). 3. All voice switches will be digital and capable of providing Integrated Services Digital Network (ISDN) PRI services. 4. If the Contractor’s Central Office switch is not programmed for ISDN services, the nearest Central Office to the Customer location should be used to provision ISDN service at no additional cost. 5. Centrex systems configured with sufficient quantities of network access registers at no additional cost. 6. Mask dialed numbers when requested by DMS. 7. Provide directory listings in both the general and government sections of phone books. The cost of the listing will be included in the proposed rates. There should be no additional charges for unpublished/private numbers. 8. Provide directory assistance services. 9. Provide operator assisted services. Operator Assistance services are required twenty-four hour a day, 365 days of the year; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 10. Provide required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. Given the statements in this subsection: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. 2. Describe the Respondent’s proposed coverage area. 3. Provide non-proprietary coverage maps of the Centrex service offering. [Enter the response here - As needed to provide a complete response] Contract No.: DMS-17/18-044B Exhibit A 8.3 Centrex Features The following are minimum requirements: 1. Provide all service features listed in the NANP Vertical Services features including, but not limited to, basic, enhanced, Caller ID, Caller ID with name, and Automatic Number Identification to caller ID. These features should be provided at no additional cost. A listing of these features, and their definitions, is available at http://www.nanpa.com/number_resource_info/vertical_service.html. 2. Provide an optional voicemail system with the following minimum requirements: a. Minimum of thirty (30) messages of two (2) minutes length for a total of sixty (60) minutes storage. b. Programable to display the following: busy, out of office, no answer. c. Provide audible or visual message waiting indicator. d. Ability to use the number “0” to speak to a call attendant. e. Broadcast messages within specified Customers groups. f. Extended/guest mailbox allowing multiple users voice messaging capabilities. g. Access the voicemail system internally or externally using either a local number or toll-free number. h. Capability to record Customer voicemail greetings. Given the statements in this subsection: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] 9. Experience and Ability 9.1 Contractor’s Experience and Ability SCS Contractors will be expected to possess the following: 1. Extensive experience providing: a. Each of the categories of services offered in the Contractor’s Reply. b. Critical infrastructures in which highly-available, highly-reliable services are critical requirements. c. Services to Customers at the state government level. Contract No.: DMS-17/18-044B Exhibit A 2. A demonstrated record providing: a. Superior customer service at all levels: business and technical account team members and senior management. b. Systems and staff driven to proactively address business and technical issues. c. Proactive services and solutions addressing issues, such as through the provision of quality systems and staff. d. Support for equipment and software systems from different manufacturers. e. Sufficient staffing levels. This Response can reference both the experience of the Contractor and their proposed Subcontractors. Given the statements in this subsection, provide the following: 1. A narrative of Respondent’s experience and ability to provide the proposed service categories, including a description of: a. Respondent’s market penetration for those service categories, and b. Respondent’s experience providing services of similar scope to other public sector clients comparable to the State of Florida. 2. Discuss Respondent’s experience supporting equipment and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three years. 3. A description of Respondent’s experience providing highly-available, highly-reliable communications services. 4. A description of Respondent’s experience of providing sufficient to staffing levels, local staffing, and a quality staff driven to proactively address issues. [Enter the response here – 1,500 words] REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaDedicated IP access installed within 60 days Credit of $200 for each incident per day up to 100% of the MRCSLA is subject to availability of network access at the customer location. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. This SLA shall not apply to special construction orders. See attachment A - Statement of Work (SOW) Section 3.17Dedicated IP access requiring special construction installed within the time frame in the CSAB order. Credit of $200 for each incident per day up to 100% of the MRCThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the Customer agreed upon installation date provided in the CSAB order.SLA-2 New Individual Feature Installation New individual feature installation within 10 business days10% of the MRC of feature ordered per business day The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date the feature is installed and accepted in CSAB.For this SLA to apply, Customer must have Vendor Management.Move, add, change, or deletion affecting five devices or fewer within three Business Days 5% of the purchase price or MRC of Service ordered, whichever is greater, per dayFor a Customer order for a move, add, and/or change, the SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. For a Customer order for a deletion, the SLA clock start and stop times will be validated using the date the CSAB order was accepted by the Contractor and the date the order is closed by the Contractor in CSAB.Category 1 - Unified Communications(Single-tenant, multi-tenant, and LAN support)Service Installation SLA-11 to 100 Stations: 10% of service Monthly Recurring Charge (MRC) or the purchase price if delay > 30 days 25% of service MRC or the purchase price if delay > 35 days50% of service MRC or the purchase price if delay > 40 days100% of service MRC or the purchase price if delay > 45 days101 to 400 Stations:10% of service MRC or the purchase price if delay > 45 days25% of service MRC or the purchase price if delay > 50 days50% of service MRC or the purchase price if delay > 55 days100% of service MRC or the purchase price if delay > 60 days401 to 1000 Stations:10% of service MRC or the purchase price if delay > 75 days25% of service MRC or the purchase price if delay > 80 days50% of service MRC or the purchase price if delay > 85 days100% of service MRC or the purchase price if delay > 90 daysOver 1000 Stations:10% of service MRC or the purchase price if delay > 90 days25% of service MRC or the purchase price if delay > 95 days50% of service MRC or the purchase price if delay > 100 days100% of service MRC or the purchase price if delay > 105 daysThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. If there is a purchase price and an MRC, the financial consequence will be based on whichever is greater. 1 to 100 Stations: Service installed within 30 days101 to 400 Stations:Service installed within 45 days401 to 1000 Stations:Service installed within 75 daysOver 1000 Stations:Service installed within 90 days ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 1 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaMove, add, change, or deletion affecting six devices or more within the customer and vendor mutually agreed upon timeframe5% of the purchase price or MRC of Service ordered, whichever is greater, per dayThe move, add or change must be completed within the customer and vendor mutually agreed upon timeframe. If the Contractor or Customer cannot reach a mutually agreed upon timeframe, the dispute shall be decided by the Department's Contract Manager.The deletion must be completed within the Customer requested due date as stated in CSAB. For Customer orders for a move, add, and/or change, the SLA clock start and stop times will be validated using a the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. For Customer orders for a deletion, the SLA clock start and stop times will be validated using the date the CSAB order was accepted by the Contractor and the date the order is closed by the Contractor in CSABSystem Programming scheduled within five Business Days5% of the MRC of Service ordered per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date the change is scheduled as verified by the Department. System programming includes, but is not limited to: new SBC, new gateways, new PSTN access method (trunk migration), adding a failover, and/or adding redundancy.Notification of Outages to impacted Customer and Suncom NOC/SOC within 30 minutes 5% of the MRC of Service per incidentThe SLA clock start and stop times will be validated using the Contractor's proposed service monitoring tools and the email transmission timestamp for the notification sent to the impacted customers and SUNCOM NOC/SOC. This SLA applies to Managed Services only.SLA-4 Call Service Quality VoIP R-Factor of 80 or more for 95% of total monthly calls or meet theMean Opinion Score for applicable ITU-T codec(s) offered by Contractor for 95% of total monthly calls20% off the MRC for affected customers during the affected monthThe SLA will be validated using the Contractor's proposed service monitoring tools. Each call has its own score. SOW section 3.6 contains the applicable standards for the various codecs offered by Contractor. This SLA will not apply for call service quality issues due to Customer provided LAN and Customer provide WAN. Complete provisioning of SIP Trunk to customer premises equipment within 30 business days after receipt of orderCredit of $200 for each incident per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.New telephone numbers assigned within 15 business daysCredit of $200 for each incident per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.Provision additional call paths for an existing SIP Trunk within 15 business days after acceptance of orderCredit of $200 for each incident per dayThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.Dedicated IP access installed within 60 days Credit of $200 for each incident per day up to 100% of the MRCSLA is subject to availability of network access at the customer location. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. This SLA shall not apply to special construction orders. See SOW Section 3.17Dedicated IP access requiring special construction installed within the time frame in the CSAB order. Credit of $200 for each incident per day up to 100% of the MRCThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the Customer agreed upon installation date provided in the CSAB order.SLA-5 Service Installation Category Two - SIP TrunkingOperational ServicesSLA-3ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 2 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-6 Call Service Quality VoIP R-Factor of 80 or more for 95% of total monthly calls or meet theMean Opinion Score for applicable ITU-T codec(s) offered by Contractor for 95% of total monthly calls20% off the MRC for affected customers during the affected monthThe SLA will be validated using the Contractor's proposed service monitoring tools. Each call has its own score. Attachment A - Statement of Work (SOW) section 3.6 contains the applicable standards for the various codecs offered by Contractor. This SLA will not apply for call service quality issues due to Customer provided LAN and Customer provide WAN. Individual case basis as agreed to by Customer and ContractorCredit of 25% of the NRC if more than one day past the agreed upon date. An additional credit of 25% of the NRC is applicable for each additional week past the agreed upon date. If no NRC, then credits apply to MRC and are not capped. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. Dedicated IP access installed within 60 days Credit of $200 for each incident per day up to 100% of the MRCSLA is subject to availability of network access at the customer location. The SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB. This SLA shall not apply to special construction orders. See SOW Section 3.17Dedicated IP access requiring special construction installed within the time frame in the CSAB order. Credit of $200 for each incident per day up to 100% of the MRCThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the Customer agreed upon installation date provided in the CSAB order.SLA-8 IVR Service Service interruptions must not exceed one minute. Times are measured cumulatively> 1 30 minutes to < 1 hour per month 1% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month1 hour to < 4 hours per month 5% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month4 hours to < 8 hours per month 10% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month8 hours to < 12 hours per month 25% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month12 hours to < 24 hours per month 50% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month> 24 hours per month 100% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected monthCap of 100% per monthFor this SLA, a service interruption occurs when the IVR service is unable to receive or process incoming calls. The SLA will be validated using the Contractor's proposed service monitoring tools that demonstrate when the IVR service stopped and resumed receiving or processing incoming calls. SLA-9 Interaction Routing Service Availability Service interruptions must not exceed one minute. Times are measured cumulatively.> 1 30 minutes to < 1 hour per month 1% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month1 hour to < 4 hours per month 5% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month4 hours to < 8 hours per month 10% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month8 hours to < 12 hours per month 25% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month12 hours to < 24 hours per month 50% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected month> 24 hours per month 100% credit for all charges during the month of service off the MRC if outage off the MRC credit during the affected monthCap of 100% per monthFor this SLA, a service interruption occurs when the interaction routing service is unable to receive or process incoming calls. The SLA will be validated using the Contractor's proposed service monitoring tools that demonstrate when the interaction routing service stopped and resumed receiving or processing incoming calls. System InstallationSLA-7Category 3 Contact Center(Single-tenant and multi-tenant)ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 3 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-10 Availability of Notify Service Service interruptions must not exceed one minute. Times are measured cumulatively> 30 minute to < 1 hour per month 1% credit for all charges during the month of service 1 hour to < 4 hours per month 5% credit for all charges during the month of service 4 hours to < 8 hours per month 10% credit for all charges during the month of service 8 hours to < 12 hours per month 25% credit for all charges during the month of service 12 hours to < 24 hours per month 50% credit for all charges during the month of service > 24 hours per month 100% credit for all charges during the month of service Cap of 100% per monthFor this SLA, a service interruption occurs when the notify service is unable to send outbound messages (text, email, fax, voice calls, etc.) The SLA will be validated using the Contractor's proposed service monitoring tools that demonstrate when the notify services stopped and resumed sending outbound messages.SLA-11 Call Service QualityVoIP R-Factor of 80 or more for 95% of total monthly calls or meet theMean Opinion Score for applicable ITU-T codec(s) offered by Contractor for 95% of total monthly calls20% off the MRC for affected customers during the affected monthThe SLA will be validated using the Contractor's proposed service monitoring tools. Each call has its own score. Attachment A - Statement of Work (SOW) section 3.6 contains the applicable standards for the various codecs offered by Contractor. This SLA will not apply for call service quality issues due to Customer provided LAN and Customer provide WAN. SLA-12 Timely Service InstallationWhen adding Centrex Lines to an existing Centrex system, 1-3 Lines delivered and installed within 3 business days 4-9 Lines delivered and installed within 5 business days 10-24 Lines delivered and installed within 7 business days Above 25 Lines delivered and installed within 30 business days. When adding Centrex lines to a new Centrex system, delivered and installed within 30 business daysPRIs installed within 30 calendar days100% credit of installation charges SLA is subject to the availability of contractor facilities at the customer location.SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date service is installed and accepted in CSAB.If the Contractor needs to install additional facilities to provide a PRI, the PRI will be installed within a total of 75 calendar days before this SLA is imposed. SLA-13Toll Fraud NotificationReport suspected Toll Fraud to the Department Contract Manager or delegate within 30 minutes of detection $1,000 per incident reported on a monthly basis. There is no cap.To be validated using the Contractor's proposed tools and reports for monitoring, detecting, and remediating Toll Fraud.Category 4 -CentrexITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 4 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance Criteria SLA-14 Local and International Exchange Delivery Must be able to deliver calls in all domestic and international exchanges $100 per incident, when unable to deliver calls in all domestic and international exchangesTo be validated using the Contractor's proposed tools and reports. SLA-15 Detailed Call RecordsUpon written request by the Department or Customer, provide call records for local, long-distance, and toll-free, including the minimum information required, within ten business days $100 per day until the call records are providedThe SLA clock starts upon Contractor's receipt of a written request from the Department or Customer for detailed call records and stops when the requestor receives a detailed call record which conforms with SOW sections 4.17,4.18, and 4.19. The SLA clock is on hold when the requestor reviews. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. This SLA does not apply to Category 4 services. Contractor is, however, required to provide long distance and toll free billing records required in SOW Sections 4.18 and 4.19. SLA-16 Timely BillingSubstantially complete and accurate invoices must be submitted within the agreed upon timeframe. $1,000 per day until a substantially complete and accurate invoice is submitted The SLA clock is based upon the timestamp for when the substantially complete and accurate electronic billing file is submitted to the Department. The invoice submission timeframe will be established in accordance with SOW Section 4.9. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-17 End-of-Life Refresh Upgrade or refresh hardware and software before OEM no longer offers support because the software or hardware is end-of-life$1000 per day for customer equipment not upgraded or refreshedThe SLA clock start times will be validated using the manufacturer's End of Life dates. SLA stop times will be validated through Service Acceptance in CSAB. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-18 Timely SLA Compliance ReportBeginning the third full month after Contract execution, within ten business days from the start of the calendar month, provide the SLA Compliance Report to the Department Contract Manager$100 per day for each day the report is not complete and accurate and accepted by the DepartmentBeginning the third full month after Contract execution, the SLA clock starts each month on the first day of the month and stops when the Department accepts the deliverable. The SLA clock is on hold while the Department reviews the final report. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-19 Timely Application of SLA CreditsApply each credit within the second available applicable billing cycle after the credit has been determined. Application and determination of credits must be in accordance with SOW Section 4.21$1,000 for each credit for each month a credit is not applied in accordance with SOW section 4.21The SLA clock start and stop times will be validated by the Department based on information contained in CSAB. The applicable billing cycle is a reference to the invoice for the applicable impacted service(s) for which the SLA credit shall be applied. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-20 Timely Application of Billing Credits Apply each credit within the second available applicable billing cycle after the credit has been determined. $1,000 for each credit for each month a credit is not applied The SLA clock start and stop times will be validated by the Department based on information contained in CSAB. The applicable billing cycle is a reference to the invoice for the applicable impacted service(s) for which the billing credit shall be applied.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-21 Updates to 911/E911 Location DatabaseUpdate accurate Customer number and location information within 3 business days after receipt of request from the Department $100 per day for each calendar day the address is not updated and closed in CSABThe SLA clock start and stop times will be validated using the date the CSAB order was received by the Contractor in CSAB and the date closed in CSAB. The SLA will only apply to existing locations and will be applied to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 5 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance Criteria SLA-22 Timely Answering of Calls by NOCCalls shall be answered within a monthly average of thirty (30) seconds or less 5% of the reporting months total invoiced payments for all services being reported.The SLA will be validated using the Contractor's proposed service monitoring tools. Inbound customer calls received by the NOC shall be answered by a live agent within the specified target time threshold. Target time threshold is measured from time the call is presented in the call queue for an agent and stops when the call is answered by an agent. This SLA will apply to the Service Category(ies) being reported that is provided in the reporting month. SLA-23Maintains HA/HR Design Characteristics of the SCS infrastructure components dedicated to the State of Florida Maintains the capacity of the SCS infrastructure components dedicated to the State of Florida at levels sufficient to obtain normal operational functionality$5,000 per dayAn infrastructure review is conducted during each monthly meeting. Review is based on Contractor's operational tools. Each review consists of five measurements taken five minutes apart. Normal operational functionality is less than 35% capacity of any pair of redundant connections that are components of the Contractor's network and are dedicated to SCS. When the average of five consecutive measurements exceeds 35%., The Department will notify the Contractor in writing of the required remediation. The Contractor has will have 45 days from the date of the Department’s written notice to complete remediation to the satisfaction of the Department. If the Contractor’s remediation has not been accepted by the Department within 45 days of the Department’s written notice of remediation, financial consequences will be imposed until remediation has been accepted by the Department. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met. SLA-24 Reason for Outage DocumentationThe Final RFO report must be submitted to the Department within 10 business days of the trouble ticket being closed. $1,000 per 24-hour periodThe SLA clock start and stop times will be validated using the Contractor's ticket system as well as the SUNCOM trouble ticket system and the time the RFO report is submitted to the Department. This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-25 Repairs for Outages Repairs for service outage or service degradation without dispatching a representative to the impacted site completed within four hours. Repairs for ervice outage or service degradation where dispatch to the impacted site is required or requested by the Department completed within eight hours .Without Dispatch10% of applicable Service Category MRC if outage > 4 hours 25% of applicable Service Category MRC if outage > 8 hours 50% of applicable Service Category MRC if outage > 12 hours 100% of applicable Service Category MRC if outage > 24 hoursWith Dispatch 10% of applicable Service Category MRC if outage > 8 hours 25% of applicable Service Category MRC if outage >12 hours 50% of applicable Service Category MRC if outage > 16 hours 100% of applicable Service Category MRC if outage > 24 hoursThe SLA will be validated using the Contractor's proposed service monitoring tools. The SLA will be applied unless the Contractor provides root cause analysis indicating that the Contractor (or any of its subcontractors) was not the root cause of the outage or service degradation. A service outage occurs when service is completely unavailable for all users at any customer location. Service degradation occurs when one or more critical business functions (e.g., voicemail, auto attendant, dial tone, toll free, unified communications) of the application is unavailable - affecting 52% or more of the lines at an agency location.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-26 Service AvailabilityFully operational with full service outage(s) not exceeding 22 cumulative minutes per month10% credit for applicable Service Category charges during the month of affected services for full service outage(s) that cumulatively exceeds 22 minutes in a calendar month. An additional 10% credit for applicable Service Category charges during the month of affected service for each additional full service outage(s) that cumulatively exceed 30 minutes in a calendar month. Capped at 200% of the applicable Service Category charges during the month of affected serviceThe SLA will be validated using the Contractor's proposed service monitoring tools.A full service outage is one where there is a 100% service failure.This financial consequence will be imposed for outages that cumulatively exceed 22 minutes in a calendar month and will continue to be imposed for every additional 30 minutes of cumulative outage thereafter. For example, for multiple outages lasting a total of 54 minutes, this financial consequence would be imposed twice, once for outages in excess of 22 minutes, and the second for outages exceeding 30 minutes.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.Business and Operational (All Categories)ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 6 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-27 Response to repairs for an outage or degradationResponse to repairs for major service outage or degradation, i.e. the outage or degradation result in 10% call failure or feature failure in an hour 10% credit for all applicable Service Category charges during the month of service if response > 4 hours25% credit for all applicable Service Category charges during the month of service if response > 8 hours50% credit for all applicable Service Category charges during the month of service if response > 12 hours 100% credit for all applicable Service Category charges during the month of service if response > 24 hoursThe SLA will be validated using the Contractor's proposed service monitoring tools, as well as the SUNCOM and Contractor's trouble ticket systemsA major service outage or degradation is one where the outage or degradation results in more than 10% call failure or feature failure in an hour, or loss of tool functionality. A response to repair shall be when a technician is assigned.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-28Response to repair for an outage or degradation Response to repairs for minor service outage or degradation 20% credit for all applicable Service Category charges during the month if response > 24 hoursThe SLA will be validated using the Contractor's proposed service monitoring tools, as well as the SUNCOM and Contractor's trouble ticket systemsA minor service outage or degradation is one where the outage or degradation results in less than 10% call failure or feature failure in an hour.A response to repair shall be when a technician is assigned.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-29 Timely respond to Customer work ordersCustomer work orders rejected by the Contractor within three (3) business days$100 per day until the order is rejectedThe SLA clock starts upon the Contractor's receipt of a Customer work order in CSAB and stops when the Contractor rejects the Customer work order in CSAB.If the Contractor, in lieu of rejecting the work order, chooses to perform the requested services to completion and acceptance by the Customer and does not reject the Customer work order, this SLA will not apply.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-30 Timely close out Customer work ordersClose Customer work order within five (5) business days of installation and acceptance by the Customer. $100 per day until the order is closed.The SLA clock starts upon installation and Customer acceptance of the work order and stops when the Contractor has uploaded the Customer signed Service Acceptance Checklist in CSAB and closed the Customer work order in CSAB.Customer acceptance of the work order is evidence by the Customer's execution of the Service Acceptance Checklist.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 7 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-31Functionality of Contractor's proposed Customer facing service monitoring toolsOutage or Functionality of Contractor's proposed Customer facing service monitoring tools restored within 4 hours$100 per hour that Contractor's proposed Customer facing service monitoring tools are not functionalCredit is not cappedAn SLA violation occurs when functionality or outage of any of Contractor's proposed Customer facing service monitoring tools is not restored to normal operation within 4 hours or a loss of functionality or outage as reported by a Customer or the Department.Customer facing service monitoring tools are the tools required in the SOW to be provided for the Department's or Customer's use.The SLA clock starts when a trouble ticket is open in either the Contractor’s or Department’s ticketing system and stops when the Contractor has restored the outage or functionality as reported in the trouble ticket for the particular outage. The Department reserves the right to validate the Contractor's provided information and, where conflicting information exists regarding the time of tool restoration, such disputes shall be resolved in the favor of the Department.This SLA will apply to the Service Category invoice(s) for those Service Category(ies) where the performance metric was not met.SLA-32Project Management: Project Management PlanA project management plan is due to the Department within 4 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-33 Project Management: Project CharterA project charter is due to the Department within 4 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-34 Project Management: Readiness PlanA readiness plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-35 Project Management: Communications PlanA communications plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-36 Project Management: Risk Management PlanA risk management plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-37Project Management: Requirements Management PlanA requirements management plan is due to the Department within 6 weeks of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-38 Project Management: Disaster Recovery PlanA disaster recovery plan is due to the Department within 3 months of Contract execution, per SOW section 3.44$1,000 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.Contract and Project ManagementITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 8 of 9Contract No.: DMS-17/18-044B Exhibit A Attachment C - &ŝŶĂůService Level AgreementsSCS Service SLA Number DeliverablePerformance MetricFinancial Consequence There is no cap to the financial consequences unless otherwise stated herein.SLA Details, Measurement and Performance CriteriaSLA-39Project Management: Project Management Implementation Phase Schedule After the acceptance of the Project Charter, a Project Management Implementation Phase Schedule is due to the Department bi-weekly, per SOW section 3.44$250 per business day Beginning after acceptance of the Project Charter, the SLA clock starts on the first day of the two week period and stops when the Department accepts the deliverable. The SLA clock is on hold when the Department reviews the document. SLA-40 Project Management: Project Tracking LogsAfter the Project Kickoff Meeting, Project Tracking Logs must be submitted to the Department bi-weekly, per SOW section 3.44$250 per business day the tracking logs are not submitted. There is no cap.Beginning after the project kickoff meeting, the SLA clock starts on the first day of the two calendar weeks and stops when the Department receives the deliverable. The clock for this SLA resets every two weeks. SLA-41 Project Management: Project Status ReportsAfter the Project Kickoff Meeting, Project status reports must be submitted to the Department weekly, per SOW section 3.44$250 per business day the project status reports logs are not submittedBeginning after the project kickoff meeting, the SLA clock starts on the first day of the two calendar weeks and stops when the Department receives the deliverable. The clock for this SLA resets every two weeks. SLA-42 Contract Management: Operations GuidesOperation Guides must be provided to the Department within 3 months of Contract execution, per SOW section 3.44$250 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-43Project Management: Project Closure DocumentationA project closure document must provided to the Department within one month from the close of the Project Implementation Phase, per SOW section 3.44$250 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-44 Project Management: Implementation PlanA project implementation plan must be provided to the Department within 6 weeks of Contract execution, per SOW section 3.44$1000 per business day The SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-45Project Management: Individual Customer Specific Migration PlansA Individual Customer Specific Migration Plans must be provided to the Department within 4 weeks of written notification of the Contractor's receipt of requirement, per SOW section 3.44$500 per business dayThe SLA clock starts upon contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-46Project Management: Services Infrastructure ChecklistA services infrastructure checklist must have all items completed and be accepted by the Department within the timeline agreed in writing, per SOW section 3.45$10,000 per dayThe SLA clock starts in accordance with the timeline in the final agreed Implementation Plan and stops when the Department accepts the infrastructure checklist as complete.SLA-47Contract Management: Final Staffing Organization ChartThe final Staffing Organizational Chart shall be submitted to the Department no later than 30 days from Contract execution$1,000 per business dayThe SLA clock starts upon Contract execution and stops when the Department accepts the final deliverable. The SLA clock is on hold when the Department reviews the document.SLA-48Contract Management: Filling Vacancies in Required Key Staff PositionsKey Staff positions will be filled within 90 days of vacancy or within the timeframe established by the Department after a waiver of the 90 day allowance, per SOW section 2.1$250 per business dayThe SLA clock starts upon vacancy of the key staff position, and stops when Contractor demonstrates to the Department the position is filled. The SLA clock is on hold in the event the Department invokes its right to review and approve a candidate to fill a vacant key staff position.SLA-49Contract Management: Remedy Identified Staff DeficienciesContractor must remedy the Department identified staffing deficiencies within 90 days of receipt of notice receipt $250 per business dayThe SLA clock starts upon Contractor's receipt of a written notice from the Department identifying staffing deficiencies and stops when Contractor demonstrates to the Department the position is filled. The SLA clock is on hold in the event the Department invokes its right to review and approve a candidate to fill a vacant key staff position.ITN No.: DMS-17/18-004SUNCOM Communication ServicesPage 9 of 9Contract No.: DMS-17/18-044B Exhibit A ¦´Ì £¸ÆÆ¸¦´Å¾Æ ©ÅÂ¶ÈÅ¸À¸ÁÇ¨¹¹¼¶¸Å ¬Ç´Ç¸©ÈÅ¶»´Æ¼Áº ¿ÂÅ¼·´¸Ã´ÅÇÀ¸ÁÇÂ¹¦´Á´º¸À¸ÁÇ¬¸ÅÉ¼¶¸Æ !ÆÃ¿´Á´·¸°´Ì¬È¼Ç¸" ´¿¿´»´ÆÆ¸¸¥%%%! ¸´Å¦Æ¦´Å¾Æ É´¿È¸ÆÇ»¸Å¸¿´Ç¼ÂÁÆ»¼ÃÊ¼Ç»Ç»¸¬Ç´Ç¸Â¹¿ÂÅ¼·´¸Ã´ÅÇÀ¸ÁÇÂ¹¦´Á´º¸À¸ÁÇ¬¸ÅÉ¼¶¸Æ´Á· Å¸ÆÃÂÁ·ÆÇÂÇ»¸¬Ç´Ç¸Â¹¿ÂÅ¼·´¦¬«¸ÄÈ¸ÆÇ¹ÂÅ¸ÆÇ´Á·¼Á´¿¨¹¹¸ÅÅ¸º´Å·¼Áº¢§¦¬#$ ¹ÂÅ ¬®§¨¦ÂÀÀÈÁ¼¶´Ç¼ÂÁ¬¸ÅÉ¼¶¸Æ¢Á´··¼Ç¼ÂÁ´¶¶¸ÃÇÆÇ»¸´ÇÇ´¶»¸·¨ÇÇ´¶»À¸ÁÇ¼Á´¿ ÂÁÇÅ´¶Ç´Á·ÇÇ´¶»À¸ÁÇ¼Á´¿¬¥·Â¶ÈÀ¸ÁÇµÂÇ»¼Á¶¿È·¸·Ê¼Ç»ÂÈÅÅ¸ÆÃÂÁÆ¸Ã¸Å¦¬ ¼ÁÆÇÅÈ¶Ç¼ÂÁÆ Æ´ÇÅÈÆÇ¸·µÈÆ¼Á¸ÆÆÃ´ÅÇÁ¸ÅÊ¼Ç»Ç»¸¬Ç´Ç¸Â¹¿ÂÅ¼·´¹ÂÅÀ´ÁÌÌ¸´ÅÆÂÈÅÅ¸¶¸ÁÇÊÂÅ¾¼ÁÆÈÃÃÂÅÇÂ¹ Ç»¸¬Ç´Ç¸ÔÆ¨¯¢%Å¸ÆÃÂÁÆ¸¼Á¶È·¸Æ «´Ã¼··¸Ã¿ÂÌÀ¸ÁÇÂ¹¡¯¬ÆÂ¹Ç¶¿¼¸ÁÇÆÇÂÆÈÃÃÂÅÇ¬Ç´Ç¸Â¹¿ÂÅ¼·´Å¸ÀÂÇ¸ÊÂÅ¾¸ÅÆ ¼ÅÆÇ§¸ÇÇ¼À¸¿Ì´¶Ç¼É´Ç¼ÂÁÆ¹ÂÅ¹ÅÂÁÇ¿¼Á¸¹¼ÅÆÇÅ¸ÆÃÂÁ·¸ÅÆ´ÆÊ¸¿¿´ÆÊ¼Å¸¿¸ÆÆ ÀÂµ¼¿¼ÇÌ°¼¼ÆÈÃÃÂÅÇ¹ÂÅÉ´Å¼ÂÈÆ´º¸Á¶¼¸Æ´Á· ÂÉ¸ÅÁÂÅÔÆÂ¹¹¼¶¸ ÈºÀ¸ÁÇ¸·¢Á¶Å¸´Æ¸·¿Â¶´¿´¶¶¸ÆÆÇÅÈÁ¾¼Áº¹ÂÅ´¿¿´»´ÆÆ¸¸¼ÁÆÈÃÃÂÅÇÂ¹Ç»¸ÈÁÃÅ¸¶¸·¸ÁÇ¸· ¶´¿¿ÉÂ¿ÈÀ¸¹ÅÂÀÂÇ»¸Å´Å¸´ÆÂ¹Ç»¸¬Ç´Ç¸ ÂÁÆÈ¿Ç¸·Ê¼Ç»¨ÂÁÇ»¸¼Å¢©ÇÂ´ÆÆ¼ÆÇ¼ÁÇ»¸ÈÁÃÅ¸¶¸·¸ÁÇ¸·ÉÂ¿ÈÀ¸Â¹ÈÁ¸ÀÃ¿ÂÌÀ¸ÁÇ ¶¿´¼ÀÆ·ÈÅ¼ÁºÇ»¼Æ¶Å¼Æ¼Æ ! ¬Ç´Ç¸Â¹¿ÂÅ¼·´ÃÅ¸Æ¼·¸ÁÇÆ¸ÅÉ¼ÁºÂÁ ÂÉ¸ÅÁÂÅÔÆÅ¸ÂÃ¸Á¿ÂÅ¼·´´Æ¾ÂÅ¶¸ ¨ÈÅ¸ËÃ¸Å¼¸Á¶¸Ê¼Ç»Ç»¸ÈÁÃÅ¸¶¸·¸ÁÇ¸·¶´¿¿ÉÂ¿ÈÀ¸¼ÀÃ´¶ÇÊ¼Ç»¨¯¢%ÂÁÇ»¸ÉÂ¼¶¸Á¸ÇÊÂÅ¾»´Æ ¿¸·ÇÂ´Å¸É¼Æ¸·¸Áº¼Á¸¸Å¼Áº·¸Æ¼ºÁÆÇÅ´Ç¸ºÌÊ¼Ç»¼ÁÇ»¼Æ¨¼Á¶¿È·¼Áº´··¼Ç¼ÂÁ´¿¶´Ã´¶¼ÇÌ¼Á ÃÅ¸Ã´Å´Ç¼ÂÁ¹ÂÅ´ÁÌÆ¼ºÁ¼¹¼¶´ÁÇÇÅ´¹¹¼¶·¸À´Á·ÆÂÁÇ»¸ÉÂ¼¶¸Á¸ÇÊÂÅ¾¼ÁÇ»¸¹ÈÇÈÅ¸ ´Á·ÂÈÅÃ´ÅÇÁ¸ÅÆ´Å¸¶ÂÀÀ¼ÇÇ¸·ÇÂÃÅÂÉ¼·¼Áº¼ÁÁÂÉ´Ç¼É¸¶ÂÀÀÈÁ¼¶´Ç¼ÂÁÆÆÂ¿ÈÇ¼ÂÁÆÇÂÇ»¸¬Ç´Ç¸ Â¹¿ÂÅ¼·´ÔÆ¸ÉÂ¿É¼ÁºÁ¸¸·Æ°¸¿ÂÂ¾¹ÂÅÊ´Å·ÇÂÊÂÅ¾¼ÁºÇÂº¸Ç»¸ÅÂÁ¶ÂÁÇÅ´¶Ç¸Ë¸¶ÈÇ¼ÂÁ´Á·¬¬ ¼ÀÃ¿¸À¸ÁÇ´Ç¼ÂÁ¼ÁÆÈÃÃÂÅÇÂ¹Ç»¸¬Ç´Ç¸ ¬¼Á¶¸Å¸¿Ì ´ÁÁÌ«·´ÀÆ ¿¼¸ÁÇ¬Â¿ÈÇ¼ÂÁÆË¸¶ÈÇ¼É¸ $!"#$" !!´ÇÇ¶ÂÀ ¬¼Á¶¸Å¸¿Ì «· Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work ITN # DMS-17/18-004 for SUNCOM Contract No. DMS-17/18-044B Exhibit B Connecting Your World AT&T Response to Florida Department of Management Services' Final Statement of Work ITN # DMS-17/18-004 for SUNCOM Communication Services Danny R. Adams AT&T Client Solutions Executive 1820 E Park Ave Tallahassee, FL. 32301 Office: 850-617-1864 Mobile: 850-815-8267 da3525@att.com Contract No. DMS-17/18-044B Exhibit B Proposal Validity Period—The information and pricing contained in this proposal is valid for a period of 365 days from the date written on the proposal cover page unless rescinded or extended in writing by AT&T. While submission of this proposal does not obligate either party to enter a contract of any kind, upon being selected as your vendor under this RFP, AT&T will work cooperatively to negotiate provisions required for compliance with the RFP as responded to by AT&T. AT&T is open to incorporating the terms of the RFP, as responded to by AT&T, into the final contract, however, the final negotiated contract documents would take precedence over the RFP and Response documents. The pricing submitted in the Response assumes the use of the Proposed Contract Documents as part of any final, negotiated contract. Additionally, any Customer purchase orders issued for services as provided under this RFP must clearly provide that the purchase is made via the mutually agreed contract and not subject to the preprinted terms of that purchase order form. Any third-party software used with the Services (as defined in the Proposed Contract Documents) will be governed by the written terms and conditions of the third-party software supplier’s software license documentation applicable to such software. Title to software remains with AT&T or its supplier. Customer as the licensee will be bound to all such terms and conditions, and they shall take precedence over any agreement between the parties as relating to such software. Proposal Pricing—Pricing proposed herein is based upon the specific product/service mix and locations outlined in this proposal, and is subject to the proposed terms and conditions of AT&T unless otherwise stated herein. Any changes or variations in AT&T proposed terms and conditions and the products, length of term, services, locations, and/or design described herein may result in different pricing. Copyright Notice and Statement of Confidentiality—© 2019 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property. All other marks are the property of their respective owners. The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change. The contents of this document are proprietary and confidential and may not be copied, disclose or used, in whole or in part, without the express written permission of AT&T, except to the extent required by law and insofar as is reasonably necessary in order to review and evaluate the information contained herein. Contract No. DMS-17/18-044B Exhibit B AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page iv AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Table of Contents ATTACHMENT A – STATEMENT OF WORK .......................................................................... 1 1. Statement of Work ................................................................................................. 2 1.1 Introduction ...................................................................................................... 2 1.2 Instructions for Replies ..................................................................................... 3 1.3 Terminology ...................................................................................................... 4 1.4 Service Objectives ............................................................................................. 4 1.5 Updates to Services or Equipment ................................................................... 5 1.6 MyFloridaNet .................................................................................................... 6 1.7 Current SUNCOM Voice Services ...................................................................... 6 2. Staffing .................................................................................................................... 8 2.1 Contractor Staffing Responsibilities ................................................................. 8 2.2 Account Manager ........................................................................................... 13 2.3 Project Manager ............................................................................................. 14 2.4 Business Operations Manager ........................................................................ 15 2.5 Engineering and Design Manager ................................................................... 16 2.6 Operations and Security Manager .................................................................. 16 2.7 Customer Support Team................................................................................. 17 2.8 Network Operations Center and Security Operations Center Staffing .......... 18 3. General Services and Features for SUNCOM Communication Services ............... 24 3.1 Applicability of Subsections ............................................................................ 24 3.2 Operating In a Production Environment ........................................................ 24 3.3 Flexibility to Quickly Modify Services ............................................................. 24 3.4 Completeness of Proposed Solutions ............................................................. 26 Contract No. DMS-17/18-044B Exhibit B AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page v AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.5 Technology Refresh ........................................................................................ 27 3.6 Standards ........................................................................................................ 28 3.7 Emergency Services ........................................................................................ 29 3.7.1 911 / E911 ................................................................................................. 30 3.7.2 Department of Homeland Security Programs ........................................... 32 3.7.3 Emergency Support Function 2 ................................................................. 35 3.8 Long Distance Services ................................................................................... 35 3.9 Toll-Free Services ............................................................................................ 39 3.10 Call Quality .................................................................................................. 46 3.11 Telephone Number Portability ................................................................... 50 3.12 Temporary Suspension of Service ............................................................... 50 3.13 Intercept Messages ..................................................................................... 51 3.14 Unlawful Activities ...................................................................................... 54 3.15 Connection with MyFloridaNet ................................................................... 56 3.16 Service Interoperability ............................................................................... 57 3.17 Dedicated IP Access .................................................................................... 61 3.18 Effectiveness within Customer-Specific Domains....................................... 64 3.19 Infrastructure Costs .................................................................................... 69 3.20 Testing Hardware and Software ................................................................. 69 3.21 Inspection Process ...................................................................................... 69 3.22 Contractor Webpage ................................................................................... 71 3.23 Network Operations Center ........................................................................ 72 3.24 Security Operations Center ......................................................................... 81 3.25 Highly Available and Highly Reliable Design Characteristics ...................... 88 3.26 Cooperation with Other Contractors .......................................................... 90 Contract No. DMS-17/18-044B Exhibit B AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page vi AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.27 Monitoring and Operational Management ................................................ 90 3.28 Security ....................................................................................................... 91 3.29 Authentication Server ............................................................................... 104 3.30 Contractor Meetings with DMS ................................................................ 105 3.30.1 Monthly Operational Meetings ............................................................. 105 3.30.2 Project Management Monthly Review Meetings ................................. 105 3.30.3 Project Implementation Phase – Project Kickoff Meeting .................... 106 3.31 Management Service, Systems, and Associated Dashboards .................. 106 3.32 Tools .......................................................................................................... 121 3.33 Temporary Service Increase ...................................................................... 136 3.34 Online Portal for Self-Management .......................................................... 136 3.35 Logging and Archival ................................................................................. 146 3.36 Review of Archived Information ............................................................... 150 3.37 Trouble Ticketing Service .......................................................................... 156 3.38 Monthly Maintenance Support Services .................................................. 161 3.39 Vendor Management ................................................................................ 163 3.40 Professional Services ................................................................................. 167 3.41 Survivability Support ................................................................................. 167 3.42 Service Level Agreement Performance Monitoring, Dashboard and Reporting................................................................................................................. 174 3.43 Training ..................................................................................................... 176 3.44 Project Management ................................................................................ 181 3.44.1 Project Charter and Project Management Plan .................................... 181 3.44.2 Project Management Implementation Phase ....................................... 183 3.44.3 Project Management - Guides .............................................................. 184 3.44.4 Project Management - Closure ............................................................. 185 Contract No. DMS-17/18-044B Exhibit B AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page vii AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.44.5 Project Management Implementation and Migration Plans ................ 185 3.45 Services Infrastructure Checklist .............................................................. 190 3.46 Transition .................................................................................................. 194 3.47 Equipment and Licenses ........................................................................... 195 4. Business Operations ............................................................................................ 199 4.1 General Description of the SUNCOM Business Model ................................. 199 4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart ................................................................................................................ 200 4.3 Communications Service Authorization and Billing – Official Record .......... 201 4.4 Communications Service Authorization and Billing - Interfaces with Contractors ............................................................................................................. 201 4.4.1 Application Programming Interfaces ...................................................... 201 4.4.2 Batch Routines ........................................................................................ 202 4.4.3 Manual Review and Data Entry by Contractor Staff ............................... 202 4.5 Communications Service Authorization and Billing Service Catalog ............ 203 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog ............................................................... 203 4.7 Communications Service Authorization and Billing Account and User Management ........................................................................................................... 205 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges ............................................................................................................. 205 4.7.2 Work Orders ............................................................................................ 205 4.7.3 Credential Request Orders ...................................................................... 207 4.8 Inventory....................................................................................................... 207 4.9 Invoicing Requirements ................................................................................ 208 4.10 Electronic Substantiating Detail File ......................................................... 209 4.11 Audit of Contractor Invoices ..................................................................... 209 Contract No. DMS-17/18-044B Exhibit B AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page viii AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.12 Mandatory Interface with Communications Service Authorization and Billing 210 4.13 Mandatory Communications Service Authorization and Billing Order .... 210 4.14 Specific Service Requests .......................................................................... 210 4.15 General Billing Requirements ................................................................... 211 4.16 Criteria for Installation Signoff and Billing Start ....................................... 211 4.17 Long Distance Billing ................................................................................. 212 4.18 Toll-Free Billing ......................................................................................... 214 4.19 Direct Billing .............................................................................................. 215 4.20 Service Level Agreement Operational Process ......................................... 216 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION .......................................... 218 5.1 Unified Communications System and Services – General Features ............. 219 5.2 Unified Communications System and Services – Integration and Interface 229 5.3 Unified Communications System and Services – Conferencing ................... 234 5.4 LAN Support Services .................................................................................... 246 6. SERVICE CATEGORY 2 - SIP TRUNKING ............................................................... 248 6.1. SIP Trunking Minimum Requirements .......................................................... 248 6.2 SIP Trunking Features ................................................................................... 267 7. SERVICE CATEGORY 3 - CONTACT CENTER – SINGLE TENANT ............................ 271 7.1 Contact Center – General ............................................................................. 271 7.2 Contact Center – Automatic Call Distribution (ACD) .................................... 278 7.3 Contact Center – Auto-Attendant and Interactive Voice Response ............ 286 7.4 Contact Center - Reporting and Analytics .................................................... 289 7.5 Contact Center Recording ............................................................................ 294 7.6 Contact Center – Workforce Management .................................................. 298 Contract No. DMS-17/18-044B Exhibit B AT&T Final Response to Florida Department of Management Services' RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page ix AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.7 Contact Center – Miscellaneous ................................................................... 301 7.A. SERVICE CATEGORY 3 - CONTACT CENTER – MULTI-TENANT SOLUTION....... 304 7.A.1 Contact Center – General ......................................................................... 305 7.A.2 Contact Center – Automatic Call Distribution (ACD) ................................ 312 7.A.3 Contact Center – Auto-Attendant and Interactive Voice Response ......... 321 7.A.4 Contact Center - Reporting and Analytics ................................................ 328 7.A.5 Contact Center Recording ......................................................................... 338 7.A.6 Contact Center – Workforce Management .............................................. 343 7.A.7 Contact Center – Miscellaneous ............................................................... 348 8. SERVICE CATEGORY 4 – CENTREX SERVICES ....................................................... 363 8.1 Centrex Services Minimum Requirements ................................................... 363 8.2 Additional Centrex Services .......................................................................... 363 8.3 Centrex Features .......................................................................................... 370 9. EXPERIENCE AND ABILITY ................................................................................... 376 9.1 Contractor’s Experience and Ability SCS Contractors will be expected to possess the following: ............................................................................................. 376 Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 1 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. ATTACHMENT A – FINAL STATEMENT OF WORK FOR SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 2 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Statement of Work 1.1 Introduction The Department of Management Services (DMS or the Department) is seeking to procure through this Invitation to Negotiate (ITN), Unified Communication (UC) Services, Session Initiation Protocol (SIP) Trunking Services, Contact Center Services, Legacy Local Access (Centrex) Services, and other related communication services and features. Hereinafter these will be collectively known as SUNCOM Communication Services (SCS). This procurement is intended to establish a multi-year Contract or Contracts which meet the goals of the ITN stated in section 1.4. Any contracted SCS services will be available for use by state agencies, political subdivisions of the state, municipalities, and nonprofit corporations in accordance with Chapter 282, Florida Statutes (F.S.). This Attachment A – Final Statement of Work (SOW), contains operational and administrative objectives for SCS that will form the requirements for implementation and on-going support under any Contract resulting from this ITN. This SOW is intended to reflect the requested service components DMS is seeking the Respondent to offer for SCS. The SOW includes references to service components that “must”, “shall”, or “will” be delivered; however, these SOW references to “must”, “shall”, “will” and “minimum requirements” will not affect DMS’s determination of a Respondent’s responsiveness. DMS intends for these SOW references to become mandatory at the time of Contract execution (as reflected in DMS’s Request for Best and Final Offer). However, these SOW references may be subject to negotiation during the procurement and will be resolved through the terms of DMS’s Request for Best and Final Offer. The Request for Best and Final Offer may also identify contractual requirements in place of previous requests for responses. For example, the word ‘should’ may be replaced by the word ‘must’ in the final SOW prior to contract execution where applicable. If more than one Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Response,” and “Respondent,” include the plural when applicable. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 3 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1.2 Instructions for Replies The SOW contains response blocks where Respondents are to detail their replies or Respondents may attach a narrative with a reference to the corresponding SOW subsection. Base responses on the information provided in the applicable subsections and response blocks regarding operational and administrative processes and other aspects of the proposed services. Failure to respond to any response block seeking a response will not be used to determine responsiveness. Respondents should provide responses to all response blocks seeking a response in the SOW. Respondents should provide responses for the Service Categories for which they are seeking to provide services. If the Respondent is seeking to provide a Service Category, they should provide responses as requested. If the Respondent inserts “N/A” or leaves a block blank, they will receive zero points for that subsection. If the Respondent is not seeking to provide a Service Category, it should respond “N/A” and will receive a score of zero for those responses. Replies are to be submitted in accordance with the ITN. The response blocks may contain approximate word counts in brackets, e.g., [Enter the response here – XXX words]. The word counts are provided as guidance to the length of the expected response; the word counts are neither minimum nor maximum limits. See section 3.7, Tab 4, of the ITN for instructions on replying to the SOW. By submitting a Reply to this ITN, the Respondent affirms that it has read, understood, and will comply with all of the statements, terms, and conditions contained in the SOW. Do not provide pricing information in any SOW response block. Respondent is to submit pricing information in the Attachment G – Component Price Sheet and the Vendor’s Service Catalog, separate from the response to the SOW in accordance with instructions in the ITN. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 4 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1.3 Terminology Various terms are provided in Attachment F – Definitions and Acronyms. Acronyms are generally expanded on first use. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.4 Service Objectives This SCS procurement is envisioned to result in a Contract with a Contractor to provide secure, reliable, interoperable, scalable, manageable, feature rich, affordable, and advanced communications services for SUNCOM users. SCS Customers range in size from small to very large with a wide diversity of communications requirements to meet their business needs. Respondents are therefore encouraged to offer more than one manufacturer platform (system) option. While the word “system” is used within the SOW, DMS intends to contract for communications services. Individual devices, systems, and components are used to provide the various SCS. The following are SCS objectives: 1. Provide migration and transition support for Customers from existing services to SCS. 2. Provide Single-tenant and Multi-tenant services. 3. Provide services using standards and designs detailed in the SOW, and increase integration of services. 4. Provide proactive service monitoring capabilities and tools to monitor service levels. 5. Provide inherent flexibility in services and equipment to keep pace with rapidly evolving technologies. 6. Provide services with a minimum 99.95% availability(uptime). 7. Provide accurate and simple invoicing. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 5 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.5 Updates to Services or Equipment DMS anticipates the service’s capabilities will change over the term of the Contract and should be flexible to remain current throughout the life of the Contract. Changes in services, features, equipment, or technology offered by Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. At DMS’s sole discretion, updates may require a Contract amendment, and any updates will not be incorporated into the Communications Service Authorization and Billing (CSAB) system without DMS’s approval. The CSAB is discussed in detail in section four (4). When requested by DMS, the Contractor shall provide documentation on the proposed updates. This may include market research, service, equipment, and commodity specifications, industry research, and any other documentation requested by DMS. DMS may review information from Contractor, or any other source it deems necessary and appropriate. For updates, Contractor will at a minimum include individual pricing, and may also include bundled pricing, or bundled pricing with existing services. All elements required by section 3.11 of the ITN shall be included in the proposed pricing for updates, unless waived by DMS. DMS will not deem the proposed pricing acceptable until and unless all the following criteria is met to its satisfaction: 1. The Contractor has substantially demonstrated the pricing is competitive to market rates. 2. The Contractor has fully demonstrated the pricing is related to and is in line with currently offered pricing for similar services and equipment within the CSAB Service Catalog. 3. Where applicable, Contractor has fully demonstrated that the same percentage discount off the Manufacturers Suggested Retail Price or Contractor’s service price list, or greater, is applied to proposed equipment pricing for similar equipment, and proposed service pricing for similar service. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 6 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. The Contractor has fully demonstrated the pricing will be in accordance with Contract section3.3(b) Preferred Pricing, not exceeding, on an aggregate basis, the pricing offered under comparable contracts for public entities. 5. The Contractor shall not increase the pricing of any existing equipment, services, service packages, service bundles, or service options. 6. Contractor will not request, and DMS will not approve, charges for non-chargeable items contemplated in section 3.5 Technology Refresh. 7. DMS is solely responsible for the final determination on the fulfillment of the above criteria, and on accepted pricing. If applicable, all SCS Contractors will be given the same opportunity to offer the updated, or new related service. DMS will determine if the current Service Level Agreements (SLAs) for the CSAB Service Catalog update are appropriate and applicable, or determine new SLAs, which will become part of the Contract through a Contract amendment. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.6 MyFloridaNet MyFloridaNet (MFN) and MyFloridaNet-2 (MFN-2) are the State’s Multiprotocol Label Switching data networks. Generally, throughout the SOW, MFN is used as a generic term for both MFN and MFN-2. MFN allows State agencies and other authorized users to communicate with each other as well as SCS Contractors. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/d ata_services/myfloridanet No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.7 Current SUNCOM Voice Services DMS currently manages the portfolio of voice services listed below. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 7 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Centrex 2. Hosted Voice over Internet Protocol(VoIP) 3. Premises-based Telephony Equipment Services 4. SIP Trunking 5. Audio Conferencing 6. Web Conferencing 7. Long Distance 8. Toll-Free 9. Contact Center. See Attachment E – SUNCOM Voice Services for Calendar Year 2016, for information regarding 2016 contract spend for the above services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 8 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Staffing The Contractor shall provide sufficient, qualified personnel to oversee and carry out the services of this Contract. The term “Contractor staff” includes all staff employed by the Contractor and by its subcontractors relevant to the Contract. 2.1 Contractor Staffing Responsibilities 1. The Contractor staff responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous and professional manner as representatives of the State. 2. The Contractor staff shall devote the time and resources necessary to successfully manage the State of Florida account, including being available for telephonic, email and on-site consultations. 3. The Contractor shall provide each Contractor staff member orientation and training on all components of the Contract prior to working on any component of the Contract. Documentation of this training shall be provided to DMS upon request. 4. The Contractor shall be required to employ the required key staff position described in this SOW. 5. It is understood and agreed that from time to time a vacancy may occur in required key staff positions. For purposes of this Contract, a vacant position is defined to occur when the position is not initially filled, the employee assigned to the position has resigned, been terminated, reassigned, or is filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications until this position is filled. However, a temporary assignment will not put the SLA clock on hold. 6. The Contractor agrees to fill all required key staff positions within ninety (90) days after the date upon which the position becomes vacant, and within thirty (30) days from Contract execution. The Contractor may request a waiver from DMS if it believes it has good cause to not fill a required key staff position within the ninety (90) days allowance. Contractor will submit waiver requests to the DMS Contract Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 9 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Manager. DMS will review the requests on a case-by-case basis and respond within a reasonable timeframe. DMS reserves the right for final determination on all waiver requests. Positions not filled within the ninety (90) day timeframe, or otherwise waived by DMS, will incur an SLA violation. 7. The Contractor shall notify DMS of any vacancy of a required key staff position within two (2) weeks of the vacancy occurring. 8. The Contractor will only fill required key staff positions with persons that fulfill the minimum job qualifications set forth in this SOW section 2. 9. DMS reserves the right to review and approve candidates being considered by the Contractor for employment for a required key staff position described in this Contract. 10. DMS will have the right to request the replacement of any staff who serve in a required key staff position, as part of the Customer Support Team, or part of the Network Operations Center (NOC) or Security Operations Center (SOC) staff and Contractor will remove such staff within thirty (30) calendar days’ or earlier upon DMS’s notice to Contractor. 11. The Contractor must provide a sufficient number of Contractor Staff to handle the workload projected for the start of the Contract and shall be scalable and flexible, so it can be adapted as needed. 12. The Contractor must develop and maintain a final Staffing Organizational Chart that includes all staff resources that will be assigned to all components of the Contract to be approved by DMS no later than thirty (30) calendar days from Contract execution. The final Staffing Organizational Chart must contain names, titles, and number of staff (full- time and part-time) proposed to support the State of Florida. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff, the percentage of time each staff person will devote to the Contract. 13. In the event DMS determines the Contractor’s staff or staffing levels are not sufficient to properly complete the services specified in this Contract, it shall notify the Contractor in writing. The Contractor will have ninety (90) calendar days to remedy the identified staffing deficiencies. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 10 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed required key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed and highly qualified staff; c. Respondent’s orientation and training for Respondent’s staff assigned to this Contract; d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract resulting from this ITN; and e. Respondent’s recruitment process for Respondent’s staff assigned to this Contract. [Enter response here – 1,500 words] AT&T Response: 1. Describe in detail the proposed offering for this subsection. AT&T will staff the SCS ITN with qualified personnel and talent to meet the requirements of the ITN. It is our intent to use as many resources currently engaged with DMS in providing MFN-1 and the existing voice services as possible based on their State of Florida experience. AT&T has teamed with Hayes e-Government Resources to help deliver services as defined in Categories 1 through 4, and in addition to help staff a team of professionals that will support the required key staff positions listed in 2.2 through 2.8. AT&T will provide sufficient, qualified personnel to oversee and deliver the services proposed in the Reply. We have extensive, decades-long experience with providing the State and its end-users with voice services across many technology platforms. AT&T personnel are provided extensive orientation and training on products and services, but also compliance training centered on doing business with government. In addition, the staff supporting the AT&T reply are familiar with the CSAB system, and interact daily with the DMS staff to ensure services are implemented properly. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 11 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T maintains a deep bench of personnel across the State of Florida and has engaged Hayes as a subcontractor to bring additional flexibility to expand and contract staff as required. AT&T will provide a final staffing / organizational chart within 30 days of contract award, as required. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed required key staff positions, including the proposed percent of time dedicated to DMS; The AT&T response to Section 2 Staffing provides details on the roles that will be staffed and designated for the State ITN contract, including but not limited to Account Manager, Project Manager, Business Operations Manager, Engineering and Design Manager, Operations and Security Manager, NOC & SOC staff and Customer Support Team. Many of the named resources will be familiar to DMS as experienced and trusted AT&T Tallahassee-based employees. The Account Manager title will encompass three individuals, all 100% dedicated to the State of Florida; in addition the Business Operations Manager and Engineering and Design Manager are also 100% designated to the Contract. As noted, the Customer Support and NOC-SOC staff will be designated but not exclusive to the State. b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed and highly qualified staff; Regarding recruitment of qualified staff, AT&T currently employs over 250,000 employees and is continually recruiting and training new talent across the company. We have a Business Sales Leaders Development curriculum for new college-hires to ensure they are trained and ready for success. Specific to the State of Florida, under the leadership of Erik Lindborg, we maintain a pipeline of internal and external candidates and routinely review and update that list. In addition, the AT&T Human Resources organization maintains a database of current employee’s competencies, skills, training, certifications and degrees, which provides a valuable and detailed searchable database of internal candidates. c. Respondent’s orientation and training for Respondent’s staff assigned to this Contract; Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 12 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Orientation and training specific to this ITN is incredibly important to maintain continuity and consistent delivery of services. AT&T provides government-specific training to all employees that may engage with or sell to a government entity. The AT&T Reply to this ITN includes personnel who are very familiar with DMS, CSAB, end users, agencies and the day-to-day operation of the Contract. As we make staff changes, for whatever reason, there is a smooth transition of responsibilities and a depth of DMS-specific knowledge within the AT&T team. More globally, AT&T has teamed up with University of Notre Dame to offer Data Science degrees, Oklahoma University to offer Data Science and Analytics, Georgia Tech for Analytics, and UTEP Master of Science in Systems Engineering. d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract resulting from this ITN; and AT&T is responding in a very deliberate and clear manner to ensure we meet the ITN requirements. We have provided detail on the staffing roles and responsibilities and have engaged our partner Hayes to help add depth and flexibility to meet the requirement from the award through contract completion. e. Respondent’s recruitment process for Respondent’s staff assigned to this Contract. AT&T maintains a robust and ongoing recruitment practices company-wide, including recruiting internal candidates for new assignment and external recruitment to ensure we have strong bench of talent. As described above in 2b, AT&T’s recruitment practice is developed, in constant use and refinement. Specific to the State of Florida, we have internal candidates on a ‘watch list’ and utilize our employees, and partners for references of qualified personnel to refer to our AT&T Human Resources organization. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 13 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. “For a company to be its best, it needs strong, engaged talent at every level. And that requires a workforce, leadership team and board of directors as diverse and inclusive as the customers and communities it serves. We take this very seriously at AT&T. We know that a diversity of perspectives, experiences and backgrounds is an incredibly powerful way to unlock new ideas and better understand the needs of others. That’s why we work so hard to recruit, develop and listen to diverse talent. Today, our workforce is nearly 44 percent people of color and 33 percent women. And our employee resource groups and employee networks are among the most engaged and effective anywhere.” Randall Stephenson, Chairman and CEO, AT&T. 2.2 Account Manager Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS, unless DMS determines an exclusive Account Manager is in DMS’s best interest. This is a required key staff position. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 14 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The Contractor is required to provide a full-time Account Manager for all contracted services. The Account Manager will be the senior manager primary contact with responsibility for all SCS issues, including, but not limited to, day-to-day coordination and resolution of all SCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four hours a day, 365 days of the year. The Account Manager will be required to participate in all workgroups created by the Contractor or DMS related to SCS. The Account Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Minimum of three (3) years’ work experience in the telecommunications industry. 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. 2.3 Project Manager Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager unless DMS determines an exclusive Project Manager is in DMS’s best interest. This is a required key staff position. The Project Manager shall to oversee and take on the responsibility for the success of all projects. Projects include, but are not limited to, Contract Implementation and Migration, agency specific Implementation and Migration. This individual will be the single point of contact to the State coordinating all work and communications with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager will participate in various SCS workgroups. The Project Manager shall possess the following minimum qualifications: 1. Ability to be responsible for all aspects of any projects related to this Contract. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 15 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Ability to lead and direct teams to deliver projects within the constraints of schedule, budget and resources. 3. Demonstrate sufficient knowledge and experience to appropriately apply a project management methodology to projects 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. Currently holds either Project Management Professional certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS. 2.4 Business Operations Manager Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager unless DMS determines an exclusive Business Operations Manager is in DMS’s best interest. This is a required key staff position. The Business Operations Manager shall oversee business operations including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. The Business Operations Manager will participate in various SCS workgroups. The Business Operations Manager shall possess the following minimum qualifications: 1. Minimum three (3) years’ experience working with Government clients. 2. Knowledge of government business practices, which is inclusive of State of Florida practices and practices of authorized users. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of the organization. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 16 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2.5 Engineering and Design Manager Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager unless DMS determines an exclusive Engineering and Design Manager is in DMS’s best interest. This is a required key staff position. The Engineering and Design Manager shall function as a single point of contact for all engineering and design issues. The individual will have responsibility to direct all aspects of engineering and design concerns for the service. The individual must have the authority to direct the Contractor’s staff and subcontractors. The individual or a designated backup(s) must be available twenty-four hours a day, 365 days of the year as required to manage and oversee restoration of the service and respond to State requests. The Engineering and Design Manager will participate in various SCS workgroups. The Engineering and Design Manager shall possess the following minimum qualifications: 1. Minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to SCS services 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 3. Five (5) years or more of engineering work experience. 2.6 Operations and Security Manager Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager unless the Department determines an exclusive Operations and Security Manager is in DMS’s best interest. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other SUNCOM Contractors, if applicable, and subcontractors. The individual will function as a single point of contact for the day-to-day networking, service, and security issues, typically those involving real- time concerns. The individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 17 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. twenty-four hours a day, 365 days of the year as required to manage the NOC and SOC concerns, and respond to State requests. The Operations and Security Manager will participate in the various workgroups to accomplish SCS services. The Operations and Security Manager shall possess the following minimum qualifications: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 2. Five (5) years or more of work experience. 3. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 4. Experience with information security architecture and security tools. 5. Knowledge of telecommunications industry best practices for service performance and security, and applicable laws and regulations as they relate to security. 6. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of SCS. The Operations and Security Manager should possess the following minimum qualifications: 1. Preferred but not required to hold Certified Information Security Manager, Certified Information Systems Security Professional, or other industry recognized security certification. 2.7 Customer Support Team The Contract shall provide a Customer Support Team, which is not required to be full- time or dedicated to this Contract. This team is not considered a key staff position or positions. The Customer Support Team shall be sufficiently qualified and trained to provide the following: 1. Timely Customer training by the Contractor’s team in reaction to changes in services and features offered. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 18 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Resolve service requests timely 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry 4. Timely closure for operational changes 5. Meet all service delivery due dates The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in SOW 4.7.1. 2.8 Network Operations Center and Security Operations Center Staffing The Contractor shall provide NOC and SOC staffing, which are not required to be full- time or dedicated to this Contract. This staffing is not considered a key staff position or positions. The NOC and SOC staffing shall be sufficiently staffed, qualified and trained to provide the following: 1. Staffing for the NOC and SOC twenty-four hours a day, 365 days of the year. 2. Proactive NOC and SOC monitoring including issue resolution, as described in SOW subsections 3.24 and 3.25. 3. Staffing for the NOC and SOC that are certified, experienced, well-trained, and well- equipped professionals. 4. NOC and SOC staff access to Contractor’s advanced research team that will assist in identifying threats and developing preventative counter measures based on information collected from monitoring events worldwide. The Contractor’s advanced research team will consist of cyber threat researchers that are assigned to the pursuit of existing and emerging global cyber threats. The advanced research team will research the global landscape, perform in-depth analysis of emerging threats, and develop counter measures to protect SCS Customers. Given the statements in 2.2 through 2.8: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 19 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Provide resumes of the required key staff positions. Resumes for the Customer Support Team and NOC and SOC are not required; 3. Provide a detailed description of how the Contractor will staff the Customer Support Team, the NOC, and the SOC. 4. Provide a proposed Staffing Organizational Chart, including all staff resources that are anticipated to be assigned to the Contract, including names, titles, and number of staff (full-time and part-time) proposed to support the State of Florida. 5. Describe Respondent’s Proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the team. [Enter response here – 500 words, not including resumes] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will provide the appropriate level of skilled staff and sufficient skill-mix and job class to satisfy the performance terms and obligations of the agreement for services. In the interest of maintaining and enhancing the quality of our relationship, AT&T whenever reasonably possible will consult with DMS regarding the addition or changes in staffing. AT&T will take DMS’s advice and consent into consideration in its efforts to maintain the best possible working relationship. Because we understand the importance of personalized service, we give you an account team of specialists who will design and implement your new solution. You will receive ongoing, coordinated support from your account team for all your AT&T services. 2. Provide resumes of the required key staff positions. Resumes for the Customer Support Team and NOC and SOC are not required; Account Team: AT&T’s State of Florida account team is led by James Doherty with Robert Gass and Danny Adams, under the leadership of Regional Vice President Erik Lindborg. This team meets the requirements of this ITN, and is dedicated exclusively to the State of Florida, with exception of Lindborg who has additional responsibilities. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 20 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. James Doherty – Sales Manager – AT&T Florida Jim Doherty serves as the Sales Manager for AT&T’s State, Local and Education (SLED) team responsible for servicing the State of Florida account. In his role, Jim provides strategic leadership and directs sales in the wireline, mobility, security, Internet of Things, and FirstNet lines of business. Our responsibility is to provide the State & its end-users with solutions that help solve problems, while helping ensure the safety of First Responders and serving the people of Florida. Jim has been with BellSouth / AT&T for 28 years in various roles, from sales, sales staff, cyber-security, sales management and deal strategy. He received an undergraduate degree from Florida Atlantic University in Boca Raton and a Master of Business Administration from Rollins College Crummer School of Management. Robert Gass – Client Sales Executive – AT&T Florida Government Solutions Rob Gass currently serves as a Client Sales Executive for AT&T Government Solutions dedicated to the State of Florida government account. His duties and responsibilities include the management of state agency accounts, focusing on locations throughout the state, outside of Tallahassee. Rob graduated with Honors from the University of Central Florida with a Bachelor of Science in Electrical Engineering in 1994. His telecom career began in 1995 with Sprint as a Central Office Engineer and later Data Network Engineer. Rob worked for two telecom equipment vendors before starting with BellSouth as a Network Sales Engineer in 1996 and becoming an account manager in 2010. He has eleven years’ experience dedicated to the State of Florida government account. Certifications and training include CCNA, CCDA, CCDP, CCNP, BellSouth Data courses and Consultative Sales courses. Danny Adams – Client Sales Executive – AT&T Florida Government Solutions Danny Adams currently serves as a Client Solutions Executive for AT&T Public Sector Solutions, dedicated to the State of Florida government account. His duties and responsibilities include the management of state agency accounts, as well as the primary point of contact for Department of Management Services in Tallahassee, Florida for wireline voice and data network services. Danny graduated from Florida State University, College of Business, with a B.S. in Marketing Management. Danny began his Telecom career in 1989 with U.S. Sprint, later to become Sprint-United, Embarq Communications, and CenturyLink. Danny most recently joined the AT&T State of Florida account team. During his 29-year career with these organizations, Danny served in various customer service, technical client support and sales roles, supporting national accounts, multinational enterprise accounts, and government accounts, as the client’s trusted advisor. Danny has been recognized during his career with multiple President’s Club awards Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 21 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. for service and performance, and continues to participate in sales, service and technical solutions training. Project Manager: AT&T will assign AT&T Project Managers to projects associated with the SCS ITN on a case-by-case basis. AT&T’s partner, Hayes e-Government Resources will provide a Project Manager as well to support the ITN. Assigned Project Managers will possess the qualifications per this ITN. John Strobel - Director of Strategic Initiatives - Hayes e-Government Resources John Strobel currently serves as the Director of Strategic Initiatives for Hayes e-Government Resources (Hayes) where he has been employed since 1988. At Hayes, John oversees the management of several groups, including the Hayes Network Operations Center (NOC) and Hayes Engineering and Engineering Support groups. At Hayes, John worked on several important projects for the State of Florida including the deployment, management, and maintenance of the State’s MFN-1 Tampa node, the State’s Broadband Service (RBS-1 and RBS-2), and the State’s Secure Remote Access Service (VPN). John also served as the State’s point of contact for oversite of these services, new product development, and escalation for the numerous years these contracts were in place. John attend Florida State University and majored in Computer Science from 1977 - 1980. Business Operations Manager: AT&T has divided this role into two job functions. 1) Ordering Manager staffed by the AT&T Program Manager (name to be provided after contract award), and 2) Billing Expert. The selected will be completely qualified to support the SCS ITN. Lead Billing Operations Manager – AT&T Finance This resource serves as the primary billing manager with AT&T Finance for the State of Florida. This resource has been employed in the Telecommunications Industry for over 40 years with extensive experience in managing Network Services installations, Billing, and Customer Service at all levels of the AT&T customer base. This resource has supported the State of Florida contracts and services for over 17 years and is located in Tallahassee. Project Management Professional (PMP) certification, August 2006 Six Sigma Green Belt Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 22 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. James Marshall – Engineering and Design Manager AT&T Senior Consultant James Marshall CCIE#16695 has 20 years of experience working in the information technology and telecommunications industries. James provides technical design and operational support for Government and Education accounts in the state of Florida. For the past ten years, James was one of two chief design architects for AT&Ts regional backbone in Florida the MyFloridaNet, FIRN, and was the chief architect of AT&T’s Firewall in the Cloud offering for Florida K-12 clients. More recently, James has provided design and technical support for AT&T’s integrated security in the cloud solutions for larger K- 12 customers, cloud-hosted voice services, and cloud-hosted SIP-based PSTN services. Operations and Security Manager: Hayes e-Government Resources will provide the Operations and Security Manager to support the SCS ITN. The Operations and Security Manager will be dotted-lined to the Engineering and Design Manager. Ryan Harris – Network Security Engineer – Hayes e-Government Resources Ryan Harris currently serves as a Network Security Engineer at Hayes e-Government Resources. His duties and responsibilities include the oversite, management, and enhancement of security engineering for the MyFloridaNet (MFN-1), as it relates to Vulnerability Assessment, Intrusion Detection, Firewall configuration and security architecture. Primary focus is directed toward Research and Development of current trends and best practices in Enterprise Infrastructure Security, as well as real-time monitoring and mitigation of network security issues. Ryan graduated from Florida State University with a bachelor’s degree in Information Studies (IS), with a concentration in Information Systems, Web Development, and Research in 2003. Ryan began his full-time professional career in 2003 and currently has 16 years’ experience in network management, security, and oversite. Certifications and training include GCFE GIAC Certified Forensic Examiner, GCED GIAC Certified Enterprise Defender, GMON GIAC Certified Continuous Monitoring, JNCIA Juniper Networks Certified Associate, MCSA Microsoft Certified Systems Administrator, and CompTIA Security Plus. 3. Provide a detailed description of how the Contractor will staff the Customer Support Team, the NOC, and the SOC. Network Operations Center and Security Operations Center: Hayes E-Government Resources will utilize their existing NOC located in Tampa, Florida to support the NOC/SOC requirements of the SCS ITN. The Hayes operations center currently supports State of Florida customers on a 24x7x365 basis. The NOC will be staffed with additional resources to meet the SOC requirements of the SCS ITN. This NOC/SOC will Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 23 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. serve as the SPOC for all SCS ITN operational support issues and will coordinate within AT&T as appropriate. 4. Provide a proposed Staffing Organizational Chart, including all staff resources that are anticipated to be assigned to the Contract, including names, titles, and number of staff (full-time and part-time) proposed to support the State of Florida. Please refer to item 2 above. All key Positions are named, with the exception of the AT&T Program Manager. 5. Describe Respondent’s Proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the team. Customer Support Team: AT&T will continue to leverage the State of Florida Customer Care Support Center in Sunrise, Florida to meet the requirements of the SCS ITN. This center has been providing Customer Care Resources for the State of Florida MFN-1 for many years and meets the requirements of the SCS ITN. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 24 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. General Services and Features for SUNCOM Communication Services 3.1 Applicability of Subsections The subsections below will be applicable to all four Service Categories, unless stated otherwise in that subsection. Evaluation scoring for SOW section 3 will not be affected by whether Respondent offers four (4) or fewer Service Categories. Responses to subsections within SOW section 3 should not include any discussion of proposed Local Area Network (LAN) Support Services as described in SOW section 5.4. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Operating In a Production Environment The following are minimum requirements: With the exception of the interfaces to CSAB and MFN, all proposed services, must be operating in a production environment.. Any new services proposed by the Contractor after the completion of the Implementation Phase must be operating in a production environment. A production environment is a setting where the Contractor can demonstrate their services in operation and are able to be viewed by or demonstrated to DMS’ satisfaction. This will be provided at no cost to the State. There is no requirement that these proposed services be operating in the same (single) production network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.3 Flexibility to Quickly Modify Services Contractor will provide the following in its delivery of the services and features for SCS: 1. A flexible administration of SCS services. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 25 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Prompt service updates, maintenance, modifications, and customizations. 3. Technically flexible designs, systems, and services 4. Mitigation of performance issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 5. Mitigation of security issues in real-time, using all technical and administrative modifications necessary, and will respond to DMS direction in doing so for customers. 6. The Contractor shall provide the Department with written notification of required maintenance a minimum of ten (10) calendar days before scheduled maintenance is to take place. Given the statements in this subsection: 1.Describe how the Contractor will be flexible in its approach to delivering SCS services, in a manner that will minimally affect customer operations, including: maintenance windows, notification of maintenance, updates, performance and security issues, customer concerns, and customer requests. [Enter the response here - 250 words] AT&T Response: 1. Describe how the Contractor will be flexible in its approach to delivering SCS services, in a manner that will minimally affect customer operations, including: maintenance windows, notification of maintenance, updates, performance and security issues, customer concerns, and customer requests. AT&T will provide flexibility in its approach to the administration of SCS services with the goal of minimizing customer operations. We plan to accomplish this through several developed processes, including using prescheduled maintenance windows to allow for minimally impacting upgrades, network grooming and standard maintenance. AT&T’s response in Section 2 Staffing also provides an experienced Engineering and Design Manager as well as 24x7x365 NOC and SOC support to address real-time Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 26 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. performance and security issues, concerns and requests. AT&T also provides a designated AT&T-badged Service Manager for the State of Florida, who is also reachable 24x7x365. Often, but not always, scheduled maintenance windows are overnight Saturday to Sunday morning which presents the least intrusive time of day. An example from the AT&T Global IP Voice Service, Service Guide: “AT&T will carry out routine health checks and management tasks to ensure AT&T is delivering the highest standard of Global IP Voice Service to Customer. Each month AT&T allocates a planned maintenance window which occurs at 11PM on Saturday to 11AM on Sunday for Global IP Voice platform maintenance. AT&T will send out an outage notification to customers in advance of the planned maintenance. This notification will include the outage period, customer impact and change duration.” Per the clarification response to DMS, AT&T is not able to commit to a two-week advanced notice (now 10-days). AT&T will provide as much advanced notice as possible. For maintenance windows that will be scheduled by the Hayes team for services managed by Hayes, a 10-day notification can be provided. 3.4 Completeness of Proposed Solutions Respondents are responsible for the completeness of their proposed solutions in their Reply and in response to any Customer work orders or unique service requests, including all equipment, software, operational management, and IP network connectivity. Completeness will be determined by either the Department or by the Customer, as appropriate. All aspects of integration, performance, and back-office administrative functions are the responsibility of each Contractor, including functions provided by their subcontractor. Contractor is responsible for verifying that all equipment, software, systems, and services, as implemented, are compatible when integrated with Customer systems. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 27 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.5 Technology Refresh This subsection is applicable to all proposed functionality except Service Category 4, Centrex. The Contractor will provide technology refresh, which means providing the latest software and hardware releases, including updates and patches (excluding desktop equipment). With the exception of hardware costs listed in the CSAB Service Catalog, refresh is to be provided at no cost to the State. Technology Refresh is applicable once a Customer migrates to SCS. The following is a minimum requirement: 1) The Contractor must refresh hardware and/or software provided by the Contractor under the SCS Contract before the End-of-Life date from the original equipment manufacturer provided by the Contractor. Given the statements in this subsection: 1. Describe how technology refresh will be provided, including software and hardware. 2. Propose a process for technology refresh, which includes a description of ensuring a timely refresh of hardware and software. [Enter the response here – 1,000 words] 1.Describe how technology refresh will be provided, including software and hardware. AT&T has proposed managed services to the State for the SCS ITN contract. As such, AT&T maintains responsibility for technology refresh as part of the managed service offered to our customers. The technology refresh occurs as needed, and if necessary, maintenance notifications are sent, and the refresh occurs during a scheduled Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 28 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. maintenance window. There is no additional price to the State for technology refresh activities that occur associated with the managed services. 2.Propose a process for technology refresh, which includes a description of ensuring a timely refresh of hardware and software. AT&T understands the significant scope of what will be required to maintain a high- level of performance and integrity of the SCS network. During the many years AT&T provided MFN-1 services, we have demonstrated the ability to develop and put into practice, a documented upgrade policy that has been applied to all components of the MFN-1 infrastructure. From the assimilation of next generation Ethernet access, to the latest in security feature functionality, AT&T and DMS have collaborated to assure a refresh approach that meets the needs of DMS and its customers. AT&T will continue a joint effort with DMS for SCS that will provide a stable, supportable infrastructure to the entire SCS customer base. 3.6 Standards This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to comply, at a minimum, with the following standards and subsequent updates for IP-based communications at no additional cost to the Customer: 1. Real-Time Transport Protocol(RTP) 2. RTP Control Protocol 3. H.323 4. Transmission Control Protocol/Internet Protocol 5. Simple Mail Transfer Protocol 6. Post Office Protocol (version3) 7. Internet Message Access Protocol (version4) 8. Lightweight Directory Access Protocol 9. Resource Reservation Protocol(RSVP) 10. Session Initiation Protocol Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 29 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 11. Session Description Protocol 12. Secure Real-Time Transport Protocol 13. G.711/G.722/G.729 (Audio Codecs) 13. ITU-T standards for G.711/G.722/G.729 (Audio Codecs) 14. H.263/H.264 (Video Encapsulation) 15. Internet Engineering Task Force (IETF) Request For Comment (RFC)6716 16. Distributed Services Code Point 17. Link Layer Discovery Protocol 18. Transport Layer Security 19. Network Address Translation (NAT) 20. Interactive Connectivity Establishment, Session Traversal Utilities for NAT (STUN), and Traversal Using Relays around NAT 21. Web Real-Time Communications (WebRTC) 22. All standards for any application underlying SCS access and transport services 23. SIP connect Version 2.0 and updates. 24. National Institute for Standards and Technology SP 800-58: Security Considerations for Voice Over IP Systems 25. 21st Century Communications and Video Accessibility Act of2010 26. Institute of Electrical and Electronic Engineers802.3 No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.7 Emergency Services Emergency services are a crucial aspect of SCS. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 30 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.7.1 911 / E911 Contractor is required to fully comply with federal and state mandated emergency service requirements, including 911 and E911 services, at no additional cost to the Customer. Contractor shall set up Customer number and location information (Automatic Number Identification and Automatic Location Identification) in the appropriate 911/E911 location database when services are provisioned. Contractor shall provide timely updates to Customer locations in the 911/E911 location database. Given the statements in this subsection: 1. Describe the process and time required to update Customer locations in the 911/E911 location database. [Enter the response here – 250 words] AT&T Response: 1.Describe the process and time required to update Customer locations in the 911/E911 location database. With regard to categories 1 and 2, AT&T handles 911/E911 database changes, as follows: For the SCS ITN contract, AT&T has included West Emergency Routing Services (ERS) and the Emergency Gateway (EGW). AT&T has included ERS for all 180,000 State of Florida telephone numbers in service at the time of this writing. The Emergency Gateways are scoped to handle 20% of the 180,000 State of Florida telephone numbers. AT&T or the State can make 911/E911 changes in a web portal which makes real-time updates to the 911/E911 location databases. The State can submit address change requests to AT&T or the State can have direct access to the portal. Kari’s Law – AT&T has verified that the E911 service offered in this ITN meets the requirements of Kari’s Law. Per the clarification response to DMS, AT&T is able to partition the West ERS portal such that each agency could have their own view. There would be a master account which Hayes/DMS have access to that allows the creation of subaccounts. These subaccounts can then be accessed by individual agency admins to maintain their specific TNs. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 31 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. ERS and EGW provides support for a specific set of soft clients. Where the soft client is supported and is integrated with the EGW, updates will be made in real-time. HVS users have access to ERS per the vendor catalog. HVS mobile soft clients have a disclaimer advising the User to only make Emergency calls from their registered location, and 911 calls use the native dialer when available. They are required to order the ERS service, so that Emergency Locations can be updated by the User as needed. Avaya Equinox clients should not be used to make Emergency calls. ERS is available and will be included as part of the service for Cat 1 and Cat 2 single and multi- tenant UC solutions. AT&T has made the determination that the EGW service is not a required service and will make EGW an optional service in the Vendor Services Catalog. For services covered in Category 4 (Centrex), all 911/E911 database changes are handled automatically internal to the Customer Care team. The order submitted to move the service will automatically trigger the update to the 911/E911 database. These updates are usually completed within 48 hours. AT&T has included West Emergency Gateways (EGWs) in the core design. The EGWs are an on-site appliance that streamlines E911 management. They ensure that the IP phone locations are updated and current and notify on-site security personnel any time 911 is dialed from within your enterprise. The EGWs help protect increasingly mobile end-users while ensuring E911 regulatory obligations are met with confidence. With EGW deployed as a hardware appliance, you can: x Automatically Track IP Phones Easily: Track and assign locations to IP hard phones, soft phones and wireless phones as they move on your corporate network (using layer 2, layer 3 or wireless LAN tracking). x Support Remote Employees: Enable real-time location updates for off-campus users and teleworkers– directly from their IP phones (requires Emergency Routing Services). x Manage User and Phone Mobility: Ensure accurate, uninterrupted E9-1-1 service availability for employees who move IP phones between locations, share line appearances between multiple devices or log into IP phones on the fly. x Alert Your Security Team Instantly: Trigger 9-1-1 call notifications, three-way call monitoring and custom emails to security personnel along with the caller’s precise location information. x Additional Features Improve performance and ease administration using advanced E9-1-1 call management and reporting features such as misdial protection and call recording. EGW has been deployed across a variety of complex networks. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 32 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. We do not anticipate every customer will want to integrate their IP-PBX with our EGWs. Therefore, AT&T has included enough EGW capacity to support roughly 20% of the 180,000 TNs you have in service as of this writing. If future demands exceed the EGW capacity, additional EGW capacity can be ordered through the Vendor Services Catalog (Cat 2 SIP Trunking). If additional ERS capacity is needed above the 180,000 telephone numbers, ERS can be ordered through the Vendor Service Catalog (Cat 2 SIP Trunking). Per the clarification response to DMS, EGW is an on-site appliance that ensures IP phone locations are updated automatically (similar to Cisco Emergency Responder but works with a whole list of manufacturers). ERS is the service that handles the routing of 911 calls and maintains the database of ELIN to ERL mappings (PS-ALI type service). Per clarification response to DMS, AT&T will be able to meet SLA 37 in updating 911 addresses within 3 days. Additionally, AT&T supports the changes in the FCC 911 regulations and does not foresee any impacts to the SCS ITN from an AT&T perspective. The State will have to notify AT&T if there is a change in an address. 3.7.2 Department of Homeland Security Programs The Department of Homeland Security Office of Emergency Communication (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN- PS) programs. The following are minimum requirements: 1. Contractor shall participate in programs such as TSP, GETS, WPS and NGN-PS in support of Florida’s emergency preparedness efforts. See https://www.dhs.gov/oec- communications-portfolio-management. Given the statements in this subsection: 1. Describe the proposed functionality to address the elements of this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 33 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Describe how the Respondent’s will participate in programs such as TSP, GETS, WPS and NGN-PS, plus other federal and state mandated emergency programs during the life of the contract. [Enter the response here – 500 words] AT&T Response: 1. Describe the proposed functionality to address the elements of this subsection. AT&T has participated in and will continue to participate in the US Department of Homeland Security Programs such as TSP, GETS, and WPS. Please note that TSP service requires the State to place an order for TSP and the associated price will be invoiced for the service. 2. Describe how the Respondent’s will participate in programs such as TSP, GETS, WPS and NGN-PS, plus other federal and state mandated emergency programs during the life of the contract. AT&T has participated in and will continue to participate in the US Department of Homeland Security Programs such as TSP, GETS, and WPS. Please note that TSP service requires the State to place an order for TSP and the associated price will be invoiced for the service. The Telecommunications Service Priority (TSP) System provides a coding scheme for the priority provisioning and restoration of National Security Emergency Preparedness (NSEP) telecommunications services. NSEP telecommunications services are those services critical to the maintenance of a state of readiness or response to and management of any event or crisis that causes or could cause harm to the population, damage property, or threaten the security of the United States. The TSP system is the regulatory, administrative and operational system authorizing and providing priority treatment of NSEP telecommunications services. TSP provides the framework for telecommunications vendors to initiate, restore or otherwise act on a priority basis to ensure effective NSEP telecommunications services. FIRSTNET: Built with AT&T For the NGN-PS, AT&T FirstNet is a newer program where AT&T is building unique, purpose- made solutions exclusively for the public safety community. The 25-year contract includes a $40B investment into FirstNet network by AT&T to provide a single, nationwide, interoperable, broadband network with priority and preemption 24x7x365. FirstNet is expected to create 10,000 U.S. jobs over the next two years. This standard represents the best available large-scale LTE network in the world today. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 34 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. A FirstNet solution includes: x An unthrottled Evolved Packet Core (EPC) network that enables public safety voice, text, or data communications for receiving priority and pre-empt non-critical communication x A network backbone that supports integration with Next Generation 9-1-1 and Smart Cities public safety applications x A dedicated public safety application store that offers certified, public-safety relevant, highly secure, and interoperable applications x A broad portfolio of public safety devices and a robust and highly secure device ecosystem enabled for multiple bands, including Band 14 x Local control capabilities to help agency administrators manage applications, users, and priority access to the network x Ongoing consultations with states and public safety agencies to address evolving needs In addition, AT&T worked closely with the State of Florida, DHS, and FEMA in responding to Hurricane Michael’s devastating impact on the Panhandle. On May 16, 2019, we released the following announcement: AT&T is the First Company Nationwide With Disaster Response Program Certified by Homeland Security, Designed to Keep Customers and First Responders Connected Prioritizing first responder communications We know how critical communications are to rescue and recovery efforts. That’s why we partnered with the First Responder Network Authority (FirstNet Authority) – an independent agency within the federal government – to deliver the FirstNet communications platform to public safety. FirstNet gives first responders the unthrottled connectivity they need, no matter the emergency: x Priority & Preemption: In emergencies and disasters, commercial networks can quickly become congested. That’s why FirstNet is the only nationwide platform that gives first responders always-on priority and preemption. It puts them at the front of the “communications line,” prioritizing their access to the network. x Greater Command & Control: Public safety agencies have access to 75 mobile cell sites that link to FirstNet via satellite and do not rely on commercial power availability. And, to give first responders greater command and control of their network, the FirstNet Response Operations Program aligns with the National Incident Management System to better guide the deployment of these assets. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 35 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Enhanced Coverage and Capacity: We’ve also deployed FirstNet Band 14 spectrum across 600+ markets nationwide. Band 14 is high-quality spectrum provided by the FirstNet Authority with special capabilities just for public safety. During an emergency, this band can be cleared and locked just for FirstNet subscribers. That means only those on FirstNet will be able to access that spectrum, further elevating their connected experience and emergency response. When not in use by FirstNet subscribers, AT&T customers can also enjoy Band 14’s added coverage and capacity. See Attachment tab following Section 2 for additional FIRSTNET details. 3.7.3 Emergency Support Function 2 DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Subsection 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. Contractor is required to participate in ESF-2 activities and respond to the needs of the State of Florida accordingly. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Long Distance Services The following are minimum requirements for long distance service components: 1. The ability to dial domestic long distance in conformance with the 10-digit North American Dialing Plan. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 36 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. International long distance service that conforms to the international dialing plan of the International Telecommunications Union (ITU) for all international calls. 3. Traffic studies on all dedicated State of Florida facilities on a quarterly basis and/or upon DMS request. 4. The capability to route calls to an operator for assistance. 5. Answer supervision and disconnect supervision. The Contractor cannot bill for incomplete or hung calls. Billing must not start until the call is answered. 6. The capability to use authorization codes, whereby a Customer may place a long distance call from a different State line and charge that call to his or her line or account. 7. The addition of new Number Plan Area (NPA) codes and local Exchange Code (NXXs) within 24 hours. NPA and NXX changes must be made to the routing database prior to actual change. 8. The ability to block calls system-wide by NPA. DMS will not be liable for any charges associated with calls made to blocked NPAs and/or NXXs that DMS has requested. All calls to the 700 and 900 NPA and the 976 NXX group must be blocked by the Contractor, unless DMS requests otherwise. 9. The capability to drop all calls in excess of 299 minutes. The State will not be liable for charges associated with long duration calls in excess of 299 minutes. All calls are subject to further investigation for their validity. If proven to be invalid, the cost will be borne by the Contractor. 10. The ability to block calls with an invalid Automatic Number Identification (ANI). Contractor may screen and block such calls or modify the call setup to provide a main billing number which can be used by DMS for rebilling. The State will not pay the Contractor for calls that are made from an invalid ANI. 11. The ability to make and receive fax and modem calls. 12. Provision and activation of long distance services in a timely manner. 13. Restoration of services in a timely manner. Given the statements in this subsection: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 37 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] AT&T Response: AT&T Business Long Distance (BLD) Outbound Calling Capability provides for the completion of domestic and international Long Distance calls for Business Customers via AT&T's telecommunications network. Service is available for use 24 hours a day, seven days a week, except that service to/from International locations may be restricted, from time to time, by the foreign company or administration providing service or by authorities in the foreign country. Additionally, for customers who choose our SIP Trunking service, we have included unlimited domestic long distance in our rates. This not only removes the charges for domestic long distance but it simplifies billing for all parties involved. 1. The ability to dial domestic long distance in conformance with the 10-digit North American Dialing Plan. AT&T long distance complies with this requirement. 2. International long distance service that conforms to the international dialing plan of the International Telecommunications Union (ITU) for all international calls. AT&T long distance complies with this requirement. 4. Traffic studies on all dedicated State of Florida facilities on a quarterly basis and/or upon DMS request. Traffic studies on voice transport services will be provided upon request from DMS. For long distance services, customers may find usage reports in the AT&T BusinessDirect® portal at any time. 5. The capability to route calls to an operator for assistance. Operator assistance is offered under our UC, SIP Trunking, and Centrex services. It is not a feature of our Long Distance offer. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 38 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 6. Answer supervision and disconnect supervision. The Contractor cannot bill for incomplete or hung calls. Billing must not start until the call is answered. AT&T Long Distance billing does not start until the call is answered and stops as soon as the call disconnects. Please note that answer and disconnect supervision are functions of the end-user equipment and not provided at the carrier level. 7. The capability to use authorization codes, whereby a Customer may place a long distance call from a different State line and charge that call to his or her line or account. AT&T provides this capability. A customer may place a long distance call from a different State line and charge that call to his or her line or account by use of account codes. 8. The addition of new Number Plan Area (NPA) codes and local Exchange Code (NXXs) within 24 hours. NPA and NXX changes must be made to the routing database prior to actual change. Additions to the Number Plan Area codes and local Exchange Codes are propagated, and all routing databases updated immediately upon implementation of those changes. 9. The ability to block calls system-wide by NPA. DMS will not be liable for any charges associated with calls made to blocked NPAs and/or NXXs that DMS has requested. All calls to the 700 and 900 NPA and the 976 NXX group must be blocked by the Contractor, unless DMS requests otherwise. AT&T offers 700, 900 and 976 call blocking. Call Blocking is an optional feature that restricts access to 900/976 services provided by Interexchange Carriers (900) and Information Providers (976). Your PBX vendor can also block the dialing of these calls from their equipment and/or Hosted Services. 10. The capability to drop all calls in excess of 299 minutes. The State will not be liable for charges associated with long duration calls in excess of 299 minutes. All calls are subject to further investigation for their validity. If proven to be invalid, the cost will be borne by the Contractor. AT&T can block calls in excess of 299 minutes for customers who choose our SIP Trunking service known as AT&T IP Flexible Reach (IP Flex) service, as well as our Unified Communication (UC) services. This capability is provided using the Acme Packet Session Border Controllers (or equivalent) detailed in our response to section 6. For customers who choose our Centrex services, it is the responsibility of the terminating equipment to ensure calls do not exceed 299 minutes. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 39 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 11. The ability to block calls with an invalid Automatic Number Identification (ANI). Contractor may screen and block such calls or modify the call setup to provide a main billing number which can be used by DMS for rebilling. The State will not pay the Contractor for calls that are made from an invalid ANI. AT&T uses screening tables to validate an ANI as part of an outgoing call. If the ANI is valid and in the screening table, the call is allowed to proceed. If the ANI is not valid, the call will be billed to a main billing number for that PRI. For customers who choose our IP Flex service, we also have this same capability. Our Acme Packet Session Border Controllers (or equivalent) can validate an ANI against a customer specific list of numbers. If the ANI does not validate, we can choose to block the call or rewrite the ANI in the call such that it represents a main billing number for that customer. 12. The ability to make and receive fax and modem calls. AT&T long distance complies with this requirement. Note that certain International countries may prohibit certain types of non-voice transmission, which is beyond AT&T’s control. 13. Provision and activation of long distance services in a timely manner. AT&T always strives to meet all customer installation timeline requests. 14. Restoration of services in a timely manner. As described in the SLA section, AT&T employs critical staff and follows best practices to promptly respond to any service affecting issues. 3.9 Toll-Free Services The following are minimum requirements; Contractor is required to offer toll-free services for each proposed SCS service category and must provide the following in addition to the requirements provided in section 6, Business Operations: 1. The termination of toll-free service into all domestic exchanges. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 40 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. All currently established toll-free numbers such as 1-800, 866, 877, 888, and all future toll- free numbers, as they become available. 3. Toll-free vanity numbers, if the number is available. 4. Toll-free services originated from any domestic exchange. 5. Answer and disconnect supervision. Calls are billed only from the time that the end- user answers the call and not bill for any calls not completed. 6. The ability to set up toll-free numbers or reroute numbers in the event of an emergency. An emergency contact must be made available twenty-four hours a day, 365 days of the year. Contractor will provide DMS an emergency contact number within 2 weeks of being awarded a contract and immediately notify DMS if the emergency contact number is changed. 7. All routing table information produced during the term of this Contract to DMS within three business days of request. 8. Responsible organization for toll-free numbers used by DMS. The Department will own the numbers and provide them to authorized users. 9. Conversion of toll-free numbers to their services within three (3) days after receipt of a DMS work order from CSAB. 10. Directory assistance listing via the national toll-free calling directory, and made available to the public via a directory assistance inquiry,800-555-1212. 11. The inclusion of the old number in call announcement services and a new number intercepts with message and termination to new number. 12. Code blocking including the ability to block toll-free calls originating from either an area code or exchange code. 13. Emergency call rerouting in the event of a service disruption to a pre-planned number. 14. Dialed Number Identification Service. 15. The number of the calling phone (Automatic Number Identification), if known. 16. Routing services with announcement prompt. For this service, toll-free callers will be provided with a greeting announcement in order to choose how to route their call. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 41 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. An example would be a choice of English or Spanish and would route to the appropriate terminating number. 17. Routing service to an announcement for toll-free callers, including the ability for Customers to change the announcement by electronically submitting audio files. 18. Redirection service. For example, the toll-free caller reaches a State terminating number and discovers that they have called the wrong agency. The terminating agency will have the ability to forward the caller to another agency’s toll-free number. Toll-free charges will accrue to the number the call is transferred to and not the originally dialed number. It is understood that this requirement is limited by network capabilities and therefore will only apply when such capabilities permit this service. 19. Custom call routing. This service will allow the Customer to route calls from their local exchange to another number or exchange or message based upon area code of the caller, time of day, day of week, holiday, and exchange code. 20. Intercept messaging under certain call conditions, as required by the Customer. 21. Route advance to an alternate termination number. 22. Percentage allocation routing. 23. Take back and transfer, a feature which provides the capability to take back an already terminated call and redirect the call to another termination. 24. A management tool with the ability for both DMS and Customers to change the toll- free “ring to” number and other features. 25. Provisioning and activation of services in a timely manner. 26. Restoration of services in a timely manner. 27. Completion of toll-free calls in a timely manner. This includes the peak busy hours and is applicable on the inbound leg of the call once within the SCS infrastructure. 28. Listing of the DMS and Customer toll-free numbers in a timely manner within the toll-free directory listing. Given the requirements in this subsection: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 42 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1 Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. [Enter the response here - 1,000 words] AT&T Response: 1. The termination of toll-free service into all domestic exchanges. AT&T Toll-Free service complies with this requirement. 2. All currently established toll-free numbers such as 1-800, 866, 877, 888, and all future toll- free numbers, as they become available. AT&T Toll-Free service complies with this requirement. 3. Toll-free vanity numbers, if the number is available. AT&T Toll-Free service complies with this requirement. 4. Toll-free services originated from any domestic exchange. AT&T Toll-Free service complies with this requirement. 5. Answer and disconnect supervision. Calls are billed only from the time that the end-user answers the call and not bill for any calls not completed. AT&T Toll-Free billing does not start until the call is answered and stops as soon as the call disconnects. Please note that answer and disconnect supervision are functions of the end- user equipment and not provided at the carrier level. 6. The ability to set up toll-free numbers or reroute numbers in the event of an emergency. An emergency contact must be made available twenty-four hours a day, 365 days of the year. Contractor will provide DMS an emergency contact number within 2 weeks of being awarded a contract and immediately notify DMS if the emergency contact number is changed. AT&T/Hayes NOC will be staffed 25x7x365 to receive calls from DMS. The NOC will maintain a POC list for emergency escalations. 7. All routing table information produced during the term of this Contract to DMS within three business days of request. For any AT&T Toll-Free number, for which DMS is the customer of record, AT&T can share the toll-free routing tree information for that number upon request. Alternately, AT&T’s “Route Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 43 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. It" tool enables customers to self-manage their own toll-free routing and the pricing can be found in the Vendor Service Catalog (Cat 4 Centrex). 8. Responsible organization for toll-free numbers used by DMS. The Department will own the numbers and provide them to authorized users. Globally speaking, for toll-free service, the carrier is the responsible organization. As the customer of record for all toll-free numbers under this contract, DMS will be authorized to provide them to authorized users as DMS chooses. 9. Conversion of toll-free numbers to their services within three (3) days after receipt of a DMS work order from CSAB. The RESPORG process is governed by the FCC and mandates that carriers have 48 hours to release toll-free numbers from one RESPORG to another. Once that toll-free number is received by AT&T, and AT&T receives complete and correct information from the customer, provisioning is affected by several factors, including: if the number is being added to an existing service or if a new service needs to be created at a new location, the underlying transport (TDM or IP), if the toll-free number includes Advanced Features requiring the provisioning of a routing plan. AT&T will make all efforts to convert toll-free numbers to our services in a timely manner. 10. Directory assistance listing via the national toll-free calling directory, and made available to the public via a directory assistance inquiry, 800-555-1212. AT&T Toll-Free service complies with this requirement. 11. The inclusion of the old number in call announcement services and new number intercepts with message and termination to new number. With the AT&T Toll-Free feature, Courtesy Response, you have two options. First, callers can hear a message providing the new number and then the call is terminated. Second, callers hear a message providing the new number plus the option to hit press 1 to be connected to the new number. 12. Code blocking including the ability to block toll-free calls originating from either an area code or exchange code. Calls into AT&T Toll-Free service can be blocked at the NPA/area code level. Additionally, they can be routed based on NPA-NXX, including to a recorded message. Blocking any calls based on area code should be given careful consideration, because cellphone numbers do not necessarily reflect the corresponding landline NPA-NXX where calls are originated. This could result in the unintentional blocking calls which would otherwise be valid. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 44 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 13. Emergency call rerouting in the event of a service disruption to a pre-planned number. AT&T Toll-Free Advanced Features includes Alternate Destination Routing, which is available and can be implemented or adjusted via BusinessDirect® 24x7x365 days a year. Alternate Destination Routing automatically redirects calls to an alternate location if the primary location is busy or no answer. This allows the customer to pre-configure the emergency response, so no intervention necessary when disaster strikes. 14. Dialed Number Identification Service. AT&T Toll-Free service complies with this requirement. 15. The number of the calling phone (Automatic Number Identification), if known. AT&T Toll-Free service complies with this requirement. 16. Routing services with announcement prompt. For this service, toll-free callers will be provided with a greeting announcement in order to choose how to route their call. An example would be a choice of English or Spanish and would route to the appropriate terminating number. AT&T Toll-Free service includes the Advanced Feature Call Prompter/Menu Based Routing. Callers select routing options by responding to a recorded menu. 17. Routing service to an announcement for toll-free callers, including the ability for Customers to change the announcement by electronically submitting audio files. AT&T Toll-Free service includes the Advanced Feature Courtesy Response, which automatically answers all calls with a either a generic message, or a recorded customized message. 18. Redirection service. For example, the toll-free caller reaches a State terminating number and discovers that they have called the wrong agency. The terminating agency will have the ability to forward the caller to another agency’s toll-free number. Toll-free charges will accrue to the number the call is transferred to and not the originally dialed number. It is understood that this requirement is limited by network capabilities and therefore will only apply when such capabilities permit this service. AT&T Toll-Free service supports three options for transferring calls to another agency’s toll- free number: Courtesy Transfer, Consult & Transfer, and Conference & Transfer. To the extent available by network capabilities, toll-free charges will accrue to the number the call is transferred to, not the originally dialed number. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 45 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 19. Custom call routing. This service will allow the Customer to route calls from their local exchange to another number or exchange or message based upon area code of the caller, time of day, day of week, holiday, and exchange code. AT&T Toll-Free Advanced Features include Call Routing Feature, network-based routing options that allow the customer to route calls based on day of week, time of day, area code routing, exchange routing, country code routing. AT&T supports domestic exchange routing and supports toll-free terminations across the US or to International locations. 20. Intercept messaging under certain call conditions, as required by the Customer. AT&T Toll-Free Advanced Features offer many call routing and intercept messaging options which address a wide range of customer situations. More information about the customer’s specific call conditions are needed to determine which routing option best meets the customer’s needs. 21. Route advance to an alternate termination number. AT&T Toll-Free Advanced Features includes Next Available Agent Routing, which enables a customer to specify a sequence of terminations to be tried when the primary termination reaches its maximum call threshold. Up to 99 alternate termination numbers can be specified. 22. Percentage allocation routing. AT&T Toll-Free Advanced Feature Quick Call Allocator distributes calls on a percentage basis, allowing adjustments to the percentages in a matter of minutes. 23. Take back and transfer, a feature which provides the capability to take back an already terminated call and redirect the call to another termination. AT&T Toll-Free Advanced Feature Transfer Connect provides the capability for a terminated toll-free call to be transferred to a second AT&T Toll-Free or POTS number. 24. A management tool with the ability for both DMS and Customers to change the toll-free “ring to” number and other features. AT&T via BusinessDirect® is available online 24x7x365 days a year. It allows customers to implement a wide range of changes to their Toll-Free service. Also, AT&T Route It can be used to self-manage Toll-Free routing trees, self-provision Toll-Free terminations and manage Toll-Free features, and the pricing can be found in the Vendor Service Catalog (all categories). 25. Provisioning and activation of services in a timely manner. AT&T always strives to meet all customer installation timeline requests. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 46 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 26. Restoration of services in a timely manner. As described in the SLA section, AT&T employs critical staff and follows best practices to promptly respond to any service effecting issues. 27. Completion of toll-free calls in a timely manner. This includes the peak busy hours and is applicable on the inbound leg of the call once within the SCS infrastructure. The AT&T Toll-Free network is designed to deliver calls nationwide and globally without delay, even during peak usage times. It is also incumbent on the customer to deploy sufficient call paths to their premises to deliver Toll-Free calls during that customer’s peak busy hours. 28. Listing of the DMS and Customer toll-free numbers in a timely manner within the toll-free directory listing. AT&T Toll-Free numbers are typically listed within three business days. This is a typical timeframe, and does not constitute a guarantee. 3.10 Call Quality The following are minimum requirements: For proposed services, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than a Mean Opinion Score of 4.0 as specified in ITU-T specification P.800 series. If Respondents use VoIP R-factor, per ITU-T Recommendation G.107, to measure call quality, DMS is seeking to provide a minimum voice quality level that is equivalent to or better than the minimum score of 80. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 47 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the process for monitoring and reporting on call quality for all proposed services. [Enter the response here - 500words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Call Quality is determined by several factors in packet networks, as noted in ITU Recommendation G.107 and other related ITU Recommendations. Packet Loss, Packet delay, and Packet Jitter have long been known to negatively impact the quality of voice calls over packet networks such as envisioned by the State of Florida in this Invitation, and several portions of the end-to-end network path of a VoIP call are not under AT&T's control. Codec selection can also make a difference in the calculated MOS scores and R-Factors, and a significant number of current State customers use the ITU G.729a codec for Voice over IP transmissions, which at its best, on a clear network, would barely meet the State’s goals. AT&T strives to achieve the same goals described by DMS in this section and will work with DMS to achieve these goals on the portions of the call path that AT&T can affect. The primary VoIP quality metrics are reported on each call via the RTP Control Protocol (RFC 3550), with additional metrics delivered via the RTCP-XR (eXtended Reports, RFC 3611). 2. Describe the process for monitoring and reporting on call quality for all proposed services. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 48 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T has been providing monitoring capabilities and analysis tools to capture the relevant call quality metrics to the State of Florida for many years using the RTCP-XR protocol, leveraging capabilities of certain IP phones to generate RTCP-XR reports on the call quality of every call made, as part of the AT&T Hosted VoIP Service on State contract, since 2011. These reports are then collected on a Telchemy web server, for access by customers for voice quality assurance, alarming, and detailed analysis. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 49 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Hosted Avaya UC customers will also be able to see Call Quality results on a per call basis with the new VIRSAE Service Management (VSM) tool. When properly connected to the Customer's LAN, this management tool will generate Call Quality MOS scores of calls in progress, as well as generate a MOS score for a specific SCS location. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 50 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. As part of this response, AT&T will be augmenting SCS locations with seven or more Lines of Service in Categories 1, 2, and 3 with an on-premises probe from ReplyCloud, and when properly connected to the Customer's LAN, will be able to monitor all the RTCP reports from registered devices on the premises, and report them to a central server. Results will be available for display via a concise administrative web site, including a running average MOS Score per device, as well as a 30-day average MOS Score for calls of the entire site. Customer-configurable Alerts via email can be sent when the average MOS score for calls at the Site drop below the configured level. 3.11 Telephone Number Portability Contractor is required to comply with Federal Communications Commission Local Number Portability requirements. Contractor is required to provide and support telephone number portability at no cost to the State and is expected to port telephone numbers to the service within 30 days. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Temporary Suspension of Service This subsection is applicable to all proposed functionality except Service Category 3, Contact Center Services, and Service Category 4, Centrex Services. Respondent’s proposed service must allow for the temporary suspension of service with an intercept message providing such notification. Temporary suspension of service may be enacted to provide seasonal services to the general public and then use the same telephone number during subsequent seasons. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 51 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.13 Intercept Messages Respondent’s proposed service must allow for intercept messages and referrals to be associated with a number that has been disconnected/suspended. Intercept messages and referrals must be provided for up to six months from the date of disconnection/suspension, unless otherwise specified by the Customer, and will be at no additional cost. Intercept messages may include the following: 1. Number dialed is not in service. 2. Number dialed is not in service with referral to new number. 3. Number dialed is temporarily out of service. Given the statements in this subsection: 1. Describe the Respondent’s proposed process to provide services that allow for intercept messages and referrals to be associated with a number that has been disconnected or suspended. [Enter the response here - 100 words] AT&T Response: 1. Describe the Respondent’s proposed process to provide services that allow for intercept messages and referrals to be associated with a number that has been disconnected or suspended. x AT&T Intercept provides a recording for disconnected telephone numbers. All Intercept Referral Services are fully automated. x Intercept is available in all states and all central offices. x Intercept is provided as facilities permit at the discretion of AT & T. x Calls can be referred to ANY number within North American Numbering Plan, including: o 800 numbers o Mobility o Pager o Voice Mail Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 52 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Description: x Number Referral Service is a central office optional intercept arrangement for diversion of calls to a number which is no longer in service. x In accordance with the Number Referral Service customer's instructions, a caller to a disconnected number with Basic Referral Service or Operator Referral Service is provided with information which may include: the called number, why the call was not connected, and what can be done to reach the called party. x The following are number referral service options: o Basic Referral Service An automated announcement system that repeats the called number, provides the status of the called number, and provides information on how to reach the called party. One new number only will be provided with the referral service. o Extended Intercept Service (EIS) Extended Intercept Service (EIS) provides an additional intercept other than non-working station announcement and reference to listed directory number. EIS provides an intercept message for Direct Inward Dialing (DID) customers who disconnect or change telephone numbers. EIS is designed to give a separate and discrete intercept message per affected DID number. Calls to any number that have EIS on the DID service station line, shall, upon disconnection of these lines, be referred to individual intercept announcements which will provide the calling party with the called party’s new individual line. o No Referral Service An automated announcement which states that the called number has been disconnected. No further information is provided about the called number. o Sequential Referral Service An automated announcement for Centrex and/or Direct Inward Dial customers that provides a new number to a calling part for a sequential range of two or more numbers that have been disconnected. All of the customers numbers that have been disconnected with Sequential Referral Service are referred to the same new number. Only one new number will be provided for all numbers disconnected. o Non-Sequential Referral Service Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 53 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. An automated announce for Centrex and/or Direct Inward Dial customers that provides a new number to a calling party for a non- sequential range of numbers that have been disconnected. All of the customers numbers that have been disconnected with Non- Sequential Referral Service are referred to the same new number. Only one new number will be provided for all numbers disconnected. o Special Intercept Referral Services This level of service provides the same information as Basic Intercept Referral Service using a recorded announcement. Plus, this level of service provides callers with the two types of additional information listed below: Location Referral Service provides the caller with the customer’s new street address, city, and/or state. Multiple Referral Service accepts calls placed to a single disconnected or changed telephone number and refers them to a message which provides several different numbers. Under Multiple Referral Service, calls to the disconnected number may be routed to a recorded announcement. Name Intercept Referral Service provides the caller with the name of the customer’s business and new telephone number. x AT&T offers one free month of referral service. Beyond this, the service can be extended for up to a maximum of 365 days for an additional charge as detailed in the Vendor Service Catalog (Cat 4 Centrex). For customers choosing our IP Flex (SIP Trunking) service, we offer Intercept Announcements as part of our Enhanced Features package included with our proposed solution and pricing. Intercept Announcement gives enterprises the ability to give callers useful information. The default announcement informs callers that the number they've called is out of service. Intercept Announcement can also give callers the user’s new phone number and enable users to press 0 to be transferred to a new number that you determine. As an Enterprise Administrators for the AT&T IP Flexible Reach Customer Portal, you can also record and upload custom announcements. Following is a sample screenshot of the web portal in which these settings can be configured: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 54 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.14 Unlawful Activities Under no circumstances will DMS or Customers be liable for any unlawful usage of SCS, including any charges. Unlawful usage of SCS shall include, but is not limited to, toll fraud. If the Contractor detects any potential toll fraud, then it must contact the DMS Contract Manager and the Customer to report the suspected toll fraud no later than 30 minutes from the detection of the activity. Given the statements in this subsection: 1. Provide a plan for the prevention of unlawful use of SCS. 2. Describe the Respondent’s proposed process for monitoring, detecting, and remediating unlawful activity. 3. Describe the Respondent’s proposed process for notifications to DMS and its Customers of potential unlawful activity. [Enter the response here - 500 words] Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 55 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: 1. Provide a plan for the prevention of unlawful use of SCS. AT&T is providing the SecureLogix technology as a managed security service – voice. The SecureLogix gateways can identify and mitigate toll fraud and service abuse, using real-time anomaly detection and policy enforcement of calls that are part of a toll fraud attack. The gateways will send alarms/alerts and the AT&T/Hayes NOC/SOC will collaborate with the SecureLogix SOC and provide analysis/recommendations to the State on a course of action. 2. Describe the Respondent’s proposed process for monitoring, detecting, and remediating unlawful activity. In addition, AT&T is totally committed to the control of toll fraud. While no telecommunications system can be entirely free from risk of toll fraud, earnest attention to system security can reduce that risk considerably. AT&T devotes substantial resources to detect suspicious calling patterns, alert businesses, and catch violators. We call this program AT&T NetPROTECT Basic, and it is provided to all AT&T long distance business customers at no cost. NetPROTECT Basic monitors both outbound domestic and international 24-hours a day, 7 days a week. We provide timely notification of suspicious calling patterns as soon as the customer can be reached. This program also includes customer education security seminars conducted throughout the country via web meeting. Additionally, security experts who can initiate investigations and answer questions regarding toll fraud staff a 24-hour hot line. 3. Describe the Respondent’s proposed process for notifications to DMS and its Customers of potential unlawful activity. AT&T’s NOC/SOC will receive alerts and will provide notification to DMS via email and phone contact based on the severity of the alert. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 56 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.15 Connection with MyFloridaNet This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is required to connect with MFN and is responsible for paying all costs associated with the connection. The connections will meet the following minimum requirements: 1. Connect with MFN in at least two geographically diverse locations. 2. The connection design does not have any single points of failure. 3. Support both IPv4 and IPv6 and can communicate over IPv4-only, IPv6-only, and/or dual- stack networks. 4. Support the State’s IP addressing including MFN’s private addressing plan. 5. To the extent feasible, interoperate with MFN’s time services and Domain Name Services. 6. To the extent feasible, interoperate with the Quality of Service schema utilized for MFN as set forth in the MFN2 User Guide and any revisions thereto. DMS will provide the Contractor with notice of any changes to the MFN2 User Guide. 7. Each connection must be provided with bandwidth sufficient to support all the concurrent call paths provisioned with the service. The following are minimum requirements: 1. Work with DMS to engineer routing to respond to announcements (such as Border Gateway Protocol) and other issues involving non-contiguous IP address blocks provisioned on MFN. 2. Continuously monitor bandwidth utilization and provision adequate capacity to support peak hour demands plus projected growth over the 12months. 3. Start planning for bandwidth upgrades when peak hour demand exceeds 60% of the bandwidth, and ensure upgrades are completed before peak hour demand exceeds 75% of the provisioned bandwidth. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 57 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.16 Service Interoperability This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contractor is responsible for effective interoperability with all DMS SUNCOM services to the extent feasible. Contractor is responsible for understanding the requirements for their effective integration with other DMS SUNCOM services accessed using MFN and Remote Broadband Service. Keeping all SCS sessions On-net must be a constant consideration during the SCS Contract. Respondents should propose options for supporting the On-net routing of sessions with other SCS Contractors if DMS issues multiple awards. The following are minimum requirements: 1. Proposed services must interconnect with the Public Switched Telephone Network (PSTN). 2. IP-based services may be accessed via the internet. DMS approval for this access option is required. 3. Interoperability between all Customers utilizing the Respondent’s proposed services. 4. If the Department issues multiple awards, all awarded SCS Contractors will support interoperability with services offered by other Contractors for calls between Contractors’ SCS domains to remain On-net. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above 2. Provide diagrams, accompanied with relevant descriptions, illustrating proposed services’ connectivity with PSTN, MFN, and the internet. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 58 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe options available for securely accessing proposed services via the internet for remote workers. 4. Provide options for interoperability between SUNCOM Customers so sessions remain On-net. 5. Provide options for interoperability between Respondent and other SCS Contractors (for use in the event DMS issues multiple awards) so sessions remain On-net. [Enter the response here - 2,000 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above Over the past 13 years, AT&T has established and evolved a robust, geographically- redundant VoIP infrastructure in service to SUNCOM customers statewide. In this response, encompassing over 65,000 existing SUNCOM UC Lines, and 13,000+ existing SIP Trunk call paths, the Core infrastructure has been enhanced to the next level, standardizing on hardened Core facilities in Orlando and Jacksonville, with Highly Available Carrier-class Session Border Controllers from Oracle (Acme Packet) at the heart of SIP-based VoIP operations; and high speed trunks to the Internet, to MFN-2, and to the Dedicated IP Access networks proposed in section 3.17 of this response. 2. Provide diagrams, accompanied with relevant descriptions, illustrating proposed services’ connectivity with PSTN, MFN, and the internet. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 60 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe options available for securely accessing proposed services via the internet for remote workers. With these facilities in place, Remote Teleworkers will be able to access SCS services in a variety of methods: x Unified Communications customers may use endpoints that support the SIP-S (Secure SIP) protocol to communicate securely via the TLS and S-RTP protocols with other similarly equipped SCS customers/facilities. x Unified Communications customers may use the existing SUNCOM VPN service to transport SCS traffic securely back to their Agency networks, and from there, to the registered SCS services. x SIP Trunking Users will be able to access their Telephone Numbers and service securely via a free smartphone application, as an auxiliary method to control and utilize those services over the Internet. The Core Acme Packet SBCs currently contain routing information on tens of thousands of SUNCOM SIP telephone numbers today, with additional capacity to easily add thousands more SIP Telephone Numbers, and further expand call routing capability using RFC 2916 (ENUM). All SCS services proposed in this response, will be able to reference call routing information from the Core SBCs, before taking any action to route a call Off-net, in compliance with the minimum requirements of this section. 4. Provide options for interoperability between SUNCOM Customers so sessions remain On-net. The SCS infrastructure proposed by AT&T will also permit interoperability to other SCS Contractors via two paths, the MFN-2 network, or “private” (QoS required) Dedicated IP services proposed in this response. This inter-Contractor traffic would only be permitted via dedicated SIP “Business” Trunks (like an NNI or “tie” trunk facility), to maintain the security of the SCS services proposed herein. Call routing information would need to be statically provisioned/updated on a periodic basis to maximize On- net call routing probability. Per the clarification response to DMS, Voice QOS is supported across all voice (VOIP) services associated with SCS. AT&T will support the existing QOS schema in place today supporting MFN2. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 61 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Provide options for interoperability between Respondent and other SCS Contractors (for use in the event DMS issues multiple awards) so sessions remain On-net. AT&T certainly has the ability, the expertise, and the tools to provide the State an optional SUNCOM telephone number “clearinghouse” service, to provide all other SUNCOM Contractors call routing information and become the default “Telephony- route” for those other SCS services. The SIP interworking capabilities of the Core Acme Packet SBCs we have deployed, are designed to maximize service reach by ensuring interoperability with and between subscriber endpoints, softswitches, Call Session Control Function elements (IP-PBXes), application servers, media and recording servers, media gateways, and SBCs in peering networks and SIP-trunked networks. They enable sessions to traverse network address translation (NAT)/firewalls, IPv4 or IPv6 networks, public and private networks using overlapping IP addresses, and virtual private networks (VPNs). These Core SBCs may also mediate between different signaling, transport, and encryption protocols; and translates signaling-layer telephone numbers, addresses, and response codes. AT&T recommends that all SIP URIs contain E.164-formatted telephone numbers in all SCS interactions. We look forward to further discussion with the State on how best to meet the State’s On-net calling goals for SCS services. 3.17 Dedicated IP Access This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Respondents should offer dedicated IP access options with their proposed services. Some Customers are not required to use MyFloridaNet and may choose to purchase Contractor’s dedicated IP access. For Non State Agency Eligible User Customers, Dedicated IP access may be used as an alternate method to MyFloridaNet when approved by DMS and must adhere to the Department established standards, policies, and procedures for interfacing with and accessing the SUNCOM Network. State agencies may use Contractor’s dedicated IP access to provide backup, survivability, and resiliency for their MFN connections. MFN connections will be the primary SCS access option. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 62 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. If a Customer orders dedicated IP access at a site and the Contractor does not have the necessary network facilities to deliver IP access to a Customer’s location, the Contractor may need to install additional network facilities to provide the Customer dedicated IP access at the location, also known as special construction. Special construction includes equipment, wiring, cables, inspection, and installation to provide connectivity to Contractor’s dedicated IP access. Customer and Contractor shall negotiate and agree upon the delivery and installation timeframes for special construction which shall be set forth in the final work order issued in CSAB. For a Customer order of a bandwidth speeds up to 12Mbps, there shall be no special construction charges permitted. The Contractor is responsible for building local loop access facilities to the Customer premises at no additional cost, regardless of whether access services are available, and must provide the service at the rates specified in the Vendor’s Service Catalog. For a Customer order of a bandwidth speeds above 12Mbps, all special construction will be handled on a case-by-case basis with a Customer service request quote. The Contractor may be required to provide additional details about the special construction to the Department including, but not limited to, a cost breakdown. Special construction must be provided at no more than the Contractor’s cost. Given the statements in this subsection: 1. Describe the proposed dedicated IP network access services, including all options Respondent proposes to provide. [Enter the response here - 250 words] AT&T Response: 1. Describe the proposed dedicated IP network access services, including all options Respondent proposes to provide. AT&T proposes various service options for addressing the need for Dedicated IP access. As the vehicle for access to customer services, Dedicated IP Access is uniquely capable of assuring a controlled, end to end, VoIP service environment. As the underlying transport for voice services, Dedicated IP Access employs the necessary Class of Service mechanisms to assure an excellent user experience and is therefore the optimal connection method to assure service integrity. Dedicated IP Access is Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 63 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. available at speeds from 1.5 M to 10 G and can be delivered using either AT&T’s Public IP or Private IP Core. The most basic configuration can be delivered to a BGP capable, customer provided router, but in order to assure an excellent user experience, a managed router is highly recommended. The Dedicated IP Access basic managed router configuration will present an Ethernet handoff to the customer’s LAN environment, but will be available in a variety of configurations. It is anticipated the State will provide additional guidance, regarding desired service options, in consideration of their vision for evolution of service. Rate structure is based upon service characteristics which include, but are not limited to: • Public IP or Private IP Core • Bandwidth capacity • Numbers/types of Interfaces on router • General capabilities of router • Requirements for adjunct connections to alternative paths • Internet Overflow requirements Initial standard configurations are available from 1.5 M to 1 Gig, with custom configurations available up to 10 G. Though the final structure of the AT&T Dedicated IP Access offering may be fine-tuned with DMS; envisioned initial services offerings can be found in the Vendor Service Catalog (Dedicated IP Access). Per the clarification response to DMS, AT&T highly recommends OOB management but will not require it if the State elects not to have OOB in place. AT&T will provide for bandwidth speeds up to 12Mbps, without special construction charges where the access services are available. If services are not available, AT&T will collaborate with DMS to determine if special construction charges will be paid by the Agency requesting service. BAFO AT&T REPLY: AT&T cannot agree to provide speeds up to 12Mbps without considering potential special construction charges; there are simply too many scenarios where access facilities may not exist for AT&T to accept the substantial risk of construction charges. AT&T will provide for bandwidth speeds up to 12Mbps, Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 64 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. without special construction charges where the access services are available. If services are not available, AT&T will collaborate with DMS to determine if special construction charges will be paid by the Agency requesting service. AT&T requires a complete and accurate order detail prior to acceptance and once received, the CSAB clock will start. 3.18 Effectiveness within Customer-Specific Domains This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Functionality must be effective within the SCS domain as well as within Customer- specific domains. The following are minimum requirements: 1. Provide Customers with their own administrative and operational individual service domain. 2. Each login requires a unique account. 3. Customer views should be customizable by the Customer. 4. Provide functionality to restrict Customers from being able to view other Customer domains; limitations on scope of view and scope of command are necessary. 5. Provide DMS with a global view of tools, equipment, services, and other related equipment. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 65 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: [Enter the response here – 250 words] 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe any limitations which encumber the overall effectiveness, of Customer-specific domains. AT&T Response: 1.Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T Hosted VoIP Service (AT&T HVS) has always supported separate and distinct customer- domains for administrative and operational purposes since its inception in 2006. The initial provisioning of a Customer requires the Customer to provide a unique Fully Qualified Domain Name (FQDN), to be used as an internal identifier for all system data pertaining to that Customer, and the FQDN also becomes a part of all logins to the system for the Customer. Each administrative and operational Login is created using the unique FQDN for each Customer, along with a unique User-portion to create a login that is unique system-wide. User views in the principal operational portal are limited to the hierarchy each login is assigned to. Each web view is customized to include the DMS SUNCOM logo as per Section 3.22: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 66 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Each domain limits administrators and end-Users of a specific Customer, using various web portals and clients, to access hierarchical system data to only the data belonging to that Customer – no other Customer’s data is accessible. The system also generates unique SIP Realms for each Site installed on the service, which are then used by various endpoints for access to Services affiliated with Users from the Site. DMS will be provided access to tools to view SCS data for all Customer-domains. 2.Describe any limitations which encumber the overall effectiveness, of Customer-specific domains. AT&T’s IP Flex service also offers individual service domains specific to each individual user. For example, users have the ability to login to the Enhanced Features portal and manage their features. On the following page is a screenshot that shows all the features end users can manage: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 67 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Hayes will work with the customer to establish a dedicated customer domain for VoIP traffic. Hayes typically works with the customer to isolate VoIP traffic at multiple levels, including but not limited to, a separate SIP domain for traffic to the SBC, messaging, communication manager, remote workers, and each physical location. This allows for quicker isolation of network problems and provides a unique identifier for tagging calls to the PSAP, for 911 information. Access is to Avaya System Manager and all programming is performed through a provided URL. The customer can have a login that is limited to each location or that is system wide. We will also provide account controls to administrators, to control the access for each additional user. Programming for users, trunks, announcements, agents, etc. is completed through system manager. Hayes will work with the customer to provide a working knowledge of these systems and continuing training as the customer desires additional knowledge transfers. Example images below. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 68 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 69 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.19 Infrastructure Costs Contractor shall be financially responsible for its connection to SUNCOM, including network-to- network connection facilities, circuits, and infrastructure component costs, including, but not limited to, bandwidth upgrades, equipment, software, trouble ticketing services, NOC and SOC, tools, SLA services, interfacing to CSAB, and infrastructure connections; the State will not compensate Contractor for any of these costs. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.20 Testing Hardware and Software This subsection is applicable to all proposed functionality except Service Category 4, Centrex Services. Contractor will be required to test and evaluate hardware and software appropriate to the related delivery of services prior to any change in service. Contractor will provide a presentation on testing and evaluation as requested by DMS at monthly meetings or as otherwise specified. Contractor will work with DMS to adjust testing and evaluation as needed. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.21 Inspection Process DMS has the right to undertake inspections to verify that SCS components and services are being provided in accordance with the Contract. The inspection process permits DMS staff to visit facilities housing Contractor-provided SCS services. Contractor’s security policies must not limit DMS staff from inspecting facilities. This is in addition to section 6.6, Cooperation with Inspector General, of Attachment B – Final Contract. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 70 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Contractor will provide staff familiar with the equipment supporting the proposed services. 2. Contractor will provide DMS with full access to all equipment and applicable areas of the facilities. 3. When DMS has a legitimate SCS business need, upon request, Contractor will provide pictures of facilities and systems, and electronic versions of those pictures. 4. Full cooperation with inspections scheduled by DMS. 5. DMS may randomly select sites to be inspected. 6. DMS may conduct inspections prior to the initial migration of any Customers onto the Contractor’s service. 7. Prior to migrating Customers onto the proposed service, the Contractor and DMS may develop a plan for inspections. The plan may include the areas to be inspected, a timeline for the inspections, and other administrative details such as Contractor staff available for the process. 8. After each inspection, DMS will provide results of the inspection to the Contractor. 9. The Contractor’s trouble ticketing service will be the administrative record for inspections. After each inspection, DMS will notify the Contractor’s NOC and close the trouble ticket indicating that the inspection has been completed. 10. Contractor will timely take corrective actions in accordance with Attachment B – Final Contract sections 13.2 and 13.3. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. [Enter the response here – 250 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 71 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T’s Inspection process includes the following steps: 1) DMS will notify AT&T via email of the intended inspection by submitting an informational trouble ticket with subject heading “SCS Verification” three weeks in advance of the intent of verification. 2) DMS will identify the items needing verification and insert these as part of a checklist. 3) AT&T and DMS will develop a test plan,, if necessary based on the type of information on verification checklist. This test plan will lay out details such as diagrams and the requirements of the test. 4) After the test plan is complete and if one is needed, DMS will schedule a date with AT&T to conduct the visit based on the details of the checklist. This may require a visit to the Central Office (CO) or facility where the associated services are being hosted. 5)After the visit is complete, DMS should provide the results of the inspection to AT&T. At the same time, DMS will notify the SCS NOC to close the trouble ticket indicating that the inspection has been completed. 6) If AT&T agrees with the results, the corrective actions will be presented by AT&T to DMS for approval. A change request process will be utilized, where appropriate, to make the appropriate corrective changes. 7)If AT&T is not in agreement with results of inspection, further discussion and review of the results will be conducted with DMS to achieve better understanding and work toward a mutual agreed upon resolution. 3.22 Contractor Webpage Contractor is responsible for the content and management of their respective SCS product webpages. This information is hosted by the Contractor. However, all content must be approved in writing by the DMS Contract Manager before publication in accordance with section 18 of Attachment B – Final Contract. The following are minimum requirements: 1. An SCS service description with details including, but not limited to, services, features, activation codes, training, service ordering, trouble reporting, DMS rates, and Customer services information. 2. Web links to the CSAB order entry web page and ordering information. 3. All service options and not-to-exceed pricing for each option/features. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 72 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. The Contractor’s webpage must include a link to the SUNCOM webpage https://www.dms.myflorida.com/business_operations/telecommunications/suncom 2 5. All point of contact information for DMS and the individuals providing Contractor support. 6. Basic trouble reporting and troubleshooting procedures. 7. A Frequently Asked Question section. 8. Other items requested by DMS. 9. DMS SUNCOM logo and branding. The Contractor’s webpage may include the following: 1. The Contractor’s logo and branding. 2. CSAB Service Catalog, service definitions, available features, options, training materials, product support information, User Guides, System Administrator Guides, products/services ordering procedures, whitepapers, supplied equipment with definitions/specifications, maintenance information related to supplied equipment, product configurations, and applicable diagrams. 3. Other information approved in writing by the DMS Contract Manager. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.23 Network Operations Center DMS is seeking a NOC in the Contractor’s organization dedicated to dealing solely with the support of SCS, as detailed below. The NOC acts as a single point of contact that addresses any trouble isolation and resolution. The NOC will function as the point of contact for SCS Customers when placing the initial call for assistance. The NOC location does not have to be dedicated to SCS; and can be implemented in a single facility, which may also include Contractor’s SOC. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 73 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contractor must have a NOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. Interface with the MFN NOC and DMS NOC to monitor SUNCOM’s various operations services and processes. 3. NOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 4. A sufficiently staffed facility twenty-four hours a day, 365 days of the year, will respond to alarms, and receive and manage trouble ticket requests from Customers. 5. Contractor’s staff will continuously monitor the services the Contractor provides. 6. Acceptance of trouble reports from the Customer or authorized representative by telephone or electronically (if access available). 7. Unlimited answering of calls to the Contractor’s NOC. 8. A central point of control, responsible for coordination of all SCS service affecting operational issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 9. Customers will receive unlimited remediation support and consultation from operation experts at the NOC. Proactive monitoring of SCS functionality using centralized monitoring tools and a group of technical personnel. 10. Full-time operational monitoring and analysis of events from any sources. 11. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored by Contractor. 12. Ability to visibly display a form of SCS branding at the technical and Customer level, including a unique 800 number for Customer calls. 13. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 14. Monthly NOC Activity Report is due as a meeting material for the monthly operational meeting. This report must be accurate and reflective of all calls and Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 74 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. emails, and is subject to DMS’ acceptance. This report covers the activities of the NOC and SOC which will include, at a minimum: a. Number of calls, duration of calls, time to answer calls, dropped calls, abandoned calls. b. Number of emails, duration to respond to email. c. Statistically valid calculation of speed to answer calls. d. Statistically valid calculation of call abandonment rate. e. Statistically valid sample of all calls and emails. f. Statistically valid calculation of call and email accuracy. 15. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year for all services and components. 16. A primary and backup geographically redundant NOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 17. Testing for all services and facilities as necessary to resolve the problem. 18. Proactive alarm checks. 19. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 20. Escalation of troubles to higher-level support upon the Customer’s request. 21. NOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 22. Close all trouble tickets with the agreement of the Customer. 23. A single point of contact for NOC communications with the Customer. 24. For created trouble tickets, a detailed Reason for Outage (RFO) report in response to a request from DMS or the Customer. 25. A process which routinely reviews Contractor infrastructure components so DMS can determine when performance or capacity improvements are needed. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 75 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 26. Tickets based on phone calls or emails from DMS and Customers are to be opened immediately by the Contractor’s NOC staff. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 76 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in the subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed NOC. Indicate the size and scope of the implementation. 3. Describe the proposed service including the interface with the SOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the NOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting d. Central point of control. e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Monthly reporting l. Responses with resolution and updates m. Geographic redundancy n. Testing o. Proactive alarms Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 77 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. p. Escalation processes q. Monitoring and analysis from all sources r. Working directly with Customer staff s. Availability without limitation for operations, design and ad hoc tasks t. Reporting, including RFOs and monthly reports [Enter the response here - As needed to complete the response to this subsection.] Given the statements in the subsection: AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will use Hayes e-Government Resources’ existing NOC that supports State of Florida for the SCS ITN contract. Hayes has two locations (Tampa and Tallahassee) to meet operational redundancy requirements. AT&T proposes this NOC because Hayes’ organizational structure provides focused management to deliver a complete customer care package that includes 24x7x365 support. Teams of analysts with Tier 1 and Tier 2 skills own and manage a problem from its beginning to resolution. As necessary, Tier 3 analysts provide their experience and support. Hayes will provide the Single Point of Contact (SPOC) for all customer interactions and will then coordinate with the appropriate AT&T operations center as necessary based on the service line impacted. Per the clarification response to DMS, as an example if there is a problem with HVS, Hayes will receive the trouble call, and then coordinate with Mitel for additional support. AT&T will monitor the core infrastructure that will support the State’s voice network. AT&T will develop a Service Assurance Interface Agreement (SAIA) that details the Day 2 support requirements that will include Hayes’ NOC organization. Per the clarification response to DMS, AT&T has provided a Draft Example of the SAIA and will begin the process of finalizing the SAIA upon contract award. Hayes will serve as the SPOC for all service lines and also be responsible for monitoring and Day 2 support for the Hayes Hosted Avaya solution that includes the Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 78 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. ACME (or equivalent technology) session border controllers and the associated IP Flex infrastructure supporting the Hosted Avaya platform. AT&T has included SecureLogix technology as part of the core network for voice security. AT&T will utilize the SecureLogix SOC located in San Antonio, Texas, to provide monitoring and SOC support related to the SecureLogix gateways. Hayes will coordinate with SecureLogix has needed. 2.Describe the existence of a production implementation of the proposed NOC. Indicate the size and scope of the implementation. AT&T will use Hayes e-Government Resources’ existing NOC that supports State of Florida for the SCS ITN contract. Hayes has two locations (Tampa and Tallahassee) to meet operational redundancy requirements. The AT&T/Hayes NOC primary location is in Tampa. The back-up location is in Tallahassee. The NOC is staffed 24x7x365. 3.Describe the proposed service including the interface with the SOC, DMS, MFN, and the Customers. The AT&T/Hayes NOC will use existing tools, people, and processes to support the SCS ITN contract. Hayes has developed repeatable processes that provides the State today with exceptional customer care. AT&T and Hayes will create a Day 2 support model that will meet the State’s requirements for SCS. 4. Provide a significant level of detail on how the NOC services will meet the State’s expectations including, but not limited to: a. Staffing Hayes will continue to staff the NOC 24x7x365 with trained personnel. Hayes will expand the NOC functions to support the SCS. Hayes’ NOC Manager will be responsible for hiring, training, and staffing the operations to meet the State’s requirements. Escalation processes will be in place to handle any problem. b. Monitoring capabilities. Hayes will deploy VSM in support of the SCS ITN Contract. VSM is a cloud-based platform that will assist the NOC in gaining visibility and providing better customer care to the State customers. VSM provides a tool that will deliver details on monitoring, diagnosing, and reporting the service line elements associated with the State of Florida SCS ITN contract. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 79 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T has provided more information of the monitoring capabilities using VSM in sections 3.31 and 3.32. c. Management of trouble reporting VSM provides a capability for managing trouble tickets. The system will provide information from the time of the reported issue, through resolution/restoration of service. The NOC will provide details based on coordination with AT&T operation centers, as necessary. DMS will receive automated notifications from the VSM platform. d. Central point of control. The NOC will be the central point of control for all communications relating to the Service Lines associated with the ITN contract. e. Remediation support Once the ticket is logged, it will be assigned for quick and accurate remediation. Using the ticket system prior calls can be reviewed to assure assigned resources can look at past issue that may shortcut newly reported troubles, reducing repeat calls. f. Proactive monitoring VSM software will monitor all aspects of the solution on a 24x7x365 basis. Automated alerts will be generated and sent to the NOC for resolution. g. Full-time monitoring Full-time 24x7x365 monitoring is provided. h. Coordination with all affected parties The NOC will coordinate issues, even if they are with a third party. The ticket will remain open until the issue is resolved, no matter the vendor. i. SCS branding SCS branding can be added to both the trouble ticket system and the monitoring solution. j. Public Safety Customer precedence Public Safety precedence can be added to the trouble ticking system and the monitoring system. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 80 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. k. Monthly reporting Monthly reports will come from both the ticketing system and the monitoring system. Hayes will coordinate with AT&T operation centers to incorporate monthly metrics as appropriate. l. Responses with resolution and updates Responses with resolution will come from the ticketing system with back up data from the monitoring system. m. Geographic redundancy Geographic redundancy is provided with two NOC locations. n. Testing The monitoring tool and the technical staff will provide testing on all applications provided. o. Proactive alarms Proactive alarms will come from the monitoring tool alerting the NOC staff, DMS and anyone else required to be notified. p. Escalation processes An escalation process will be provided to DMS upon contract award. q. Monitoring and analysis from all sources Monitoring with analysis on all applications, connectivity and devices is included. r. Working directly with Customer staff The NOC will work directly with customers and any staff required. s. Availability without limitation for operations, design and ad hoc tasks Hayes will serve as the SPOC for State of Florida service lines associated with the SCS ITN Contract. There are no restrictions placed on the State for support requirements. t. Reporting, including RFOs and monthly reports AT&T will provide RFOs and Monthly reports – the details of the reports can be agreed upon during negotiations. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 81 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.24 Security Operations Center Security Operations Center services and functions are applicable to all proposed functionality, except for Service Category 4, Centrex Services. DMS is seeking a SOC in the Contractor’s organization dedicated to dealing solely with security issues, as detailed below. The SOC receives Customer requests for assistance via the NOC. The SOC does not receive calls from Customers. The SOC location does not have to be dedicated to SCS; and can be implemented in a single facility which may also include Contractor’s NOC. The following are minimum requirements: Contractor must have a SOC which provides the following: 1. A facility located within the United States of America which is physically secured to permit entry of only authorized personnel, as determined by the Contractor. 2. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 3. A sufficiently staffed facility twenty-four (24) hours a day, 365 days of the year, will respond to alarms, and receive and manage security related trouble ticket requests from the NOC. 4. Staff will continuously monitor the services the Contractor provides. 5. A central point of control, responsible for coordination of all SCS affecting security issues. Managing issues will routinely involve at a minimum opening tickets and escalations as needed. 6. Unlimited remediation support and consultation for Customers from operation experts at the SOC. 7. Proactive monitoring of security functionality using centralized monitoring tools and a group of technical personnel. 8. Full-time operational monitoring and analysis of security events from any sources. 9. Staff who will continuously coordinate with all affected parties during resolution of service affecting events by monitoring the service affecting events until performance is restored. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 82 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. A process which allows Public Safety Customers to take precedence within the Contractor’s queue. 11. Resolutions and updates to any incoming phone calls and emails twenty-four hours a day, 365 days of the year, for all services and components. 12. Primary and backup geographically redundant SOCs which proactively monitor and protect network and data twenty-four hours a day, 365 days of the year. 13. Testing for all services and facilities as necessary to resolve the problem. 14. Proactive alarm checks. 15. Proactive escalation of trouble tickets through the various levels of technical support and as necessary to senior support, including the Contractor’s Account Manager. 16. Escalation of troubles to higher-level support upon the Customer’s request. 17. Full-time operational monitoring and analysis of events from any sources. 18. SOC staff who will be required to work directly with the Customer when necessary for resolution of trouble tickets, including working together to perform testing and diagnostics. 19. SOC staff who must be available, without limitation, to DMS and MFN Contractors (including MFN Contractor’s SOC and NOC staff) for day-to-day operations, design discussions, and other ad hoc tasks. 20. Continuous monitoring support of all services and network security component being managed and will respond and assist effectively to mitigate any threats. 21. SOC staff with the ability to make security changes in real-time in response to proactive and reactive security concerns. 22. Ongoing security service tuning as part of the SCS security service, including updates to attack signatures, thresholds, hardware, software, and procedures (day-to-day production implementation). 23. Address security threats originating within the State intranet, as well as from the internet, and be both proactive and reactive for both intranet and external connections. Upon receipt of an alert from equipment, or active verification by SOC personnel of a cyber- attack, the SOC opens an incident ticket to track the event through the mitigation process. An audio conference bridge may be established by the SOC and used during the mitigation process. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 83 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 24. An alerting process, signaling an attack is in process. Alerts, distribution lists, and processes are related to the specific security service proposed by the Respondent; therefore final, detailed, operational procedures are to be developed during the implementation phase with DMS and Customers. Completed documented processes are required before Customers are migrated to SCS. Operational procedures will include but are not limited to the following: a. A matrix of alert levels and corresponding notifications, including members of email distribution lists, subject to final approval by DMS. b. Alert processes dependent on attack severity and type. c. Various interactions between the SOC, DMS, and Customers depending on attack severity and type. d. Notifications tailored to the type and severity of the attack and will be sent to various distribution lists. e. Distribution lists to send information to specific individual staff informing them of attack types and severity. f. Updated alert processes dependent on Customer needs, as agreed in writing by the Contractor and DMS. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of a production implementation of the proposed SOC. Indicate the size and scope of the implementation. 3. Describe the proposed security service including the interface with the NOC, DMS, MFN, and the Customers. 4. Provide a significant level of detail on how the SOC services will meet the State’s expectations including, but not limited to: a. Staffing b. Monitoring capabilities. c. Management of trouble reporting Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 84 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. d. Central point of control e. Remediation support f. Proactive monitoring g. Full-time monitoring h. Coordination with all affected parties i. SCS branding j. Public Safety Customer precedence k. Responses with resolution and updates l. Geographic redundancy m. Testing n. Proactive alarms o. Escalation processes p. Monitoring and analysis from all sources q. Working directly with Customer staff r. Availability without limitation for operations, design and ad hoc tasks s. Continuous monitoring and threat mitigation t. Real-time changes u. Security service tuning v. Scope of service, proactive resolution, security incident ticketing and tracking w. Alerts, distribution lists, and security operational processes 5. As part of the response, discuss the use of: a. Geo blocking (ability to monitor and block traffic originating from specific locations throughout the world) Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 85 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Reputation-based (detection and blocking of traffic from sites known to be “bad actors”; based on near real-time database updates) c. Application blocking (blocking of undesired applications) 6. The Respondent’s Response must include the following operational processes which will be finalized in the implementation phase: a. Alert levels and corresponding notifications b. Interactions between the SOC, DMS, and Customers c. Tailored notifications d. Use of and construction of distributions lists [Enter the response here - As needed to complete the response to this subsection.] AT&T Response: 1.Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will use Hayes e-Government Resources’ existing NOC to support the SOC requirements. The details of section 3.23 apply to 3.24. Hayes will have on staff , Tier 3 Security Engineers, two resources that have historically supported the State of Florida under the AT&T MFN contract. The NOC will handle all Tier 1 and Tier 2 related tickets and escalate to Tier 3 as required. AT&T/Hayes meets the requirements of this section but would like to have more technical discussion relating to requirement #8, as well as the overall security strategy (section 3.28, below) with the State. AT&T is providing a Core Network to support the UC and Contact Center services – the core is a private network with no public Internet advertisements. The security services provided will not touch the State’s WAN, but be isolated to the AT&T core network. 1.Describe the existence of a production implementation of the proposed SOC. Indicate the size and scope of the implementation. AT&T will use Hayes e-Government Resources’ existing NOC that supports State of Florida for the SCS ITN contract. Hayes has two locations (Tampa and Tallahassee) to meet operational Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 86 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. redundancy requirements. The AT&T/Hayes NOC primary location is in Tampa FL. The back-up location is in Tallahassee FL. The NOC is staffed 24x7x365. 3. Describe the proposed security service including the interface with the NOC, DMS, MFN, and the Customers. As part of the proposed Core Network, AT&T will include AT&T Distributed Denial of Service (DDoS) Defense and AT&T Managed Security Service – Voice (SecureLogix gateways) as further described in Section 3.28 below. Hayes NOC/SOC personnel will interface with the AT&T Threat Management team located in Durham, North Carolina (staffed 24x7x365) for DDoS related issues and also with the SecureLogix operations center located in San Antonio, Texas (staffed 24x7x365) for Telephony DDoS related issues. 4. Provide a significant level of detail on how the SOC services will meet the State’s expectations including, but not limited to: a. Staffing Hayes will continue to staff the NOC 24x7x365 with trained personnel. Hayes will expand the NOC functions to support the SCS. Hayes NOC Manager will be responsible for hiring, training, and staffing the operations to meet the State’s requirements. Escalation processes will be in place to handle any problem. b. Monitoring capabilities. Hayes will deploy the VSM platform in support of the SCS ITN Contract. VSM is a cloud-based platform that will assist the NOC in gaining visibility and providing better customer care to the State customers. VSM provides a tool that will provide details on monitoring, diagnosing and reporting the service line elements associated with the State of Florida SCS ITN contract. AT&T has provided more information of the monitoring capabilities using VSM in sections 3.31 and 3.32. c. Management of trouble reporting VSM provides a capability for managing trouble tickets. The system will provide information from the time of the reported issue, through resolution/restoration of service. The NOC will provide details based on coordination with AT&T operation centers as necessary. DMS will receive automated notifications from the VSM platform. d. Central point of control. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 87 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The NOC will be the central point of control for all communications relating to the Service Lines associated with the ITN contract. e. Remediation support Once the ticket is logged it will be assigned for quick and accurate remediation. Using the ticket system prior calls can be reviewed to assure assigned resources can look at past issue that may shortcut newly reported troubles. Reducing repeat calls. f. Proactive monitoring VSM software will monitor all aspects of the solution on a 24x7x365 basis. Automated alerts will be generated and sent to the NOC for resolution. g. Full-time monitoring Full-time 24x7x365 monitoring is provided. h. Coordination with all affected parties The NOC will coordinate issues even if they are with a third party. The ticket will remain open until the issue is resolved no matter the vendor. i.SCS branding SCS branding can be added to both the trouble ticket system and the monitoring solution. j. Public Safety Customer precedence Public Safety precedence can be added to the trouble ticking system and the monitoring system. k. Monthly reporting Monthly reports will come from both the ticketing system and the monitoring system. Hayes will coordinate with AT&T operation centers to incorporate monthly metrics as appropriate. l. Responses with resolution and updates Responses with resolution will come from the ticketing system with back up data from the monitoring system. m. Geographic redundancy Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 88 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Geographic redundancy is provided with two locations of the NOC. n. Testing The monitoring tool and the technical staff will provide testing on all applications provided. o. Proactive alarms Proactive alarms will come from the monitoring tool alerting the NOC staff, DMS and anyone else required to be notified. p. Escalation processes An escalation process will be provided to DMS upon contract award. q. Monitoring and analysis from all sources Monitoring with analysis on all applications, connectivity and devices is included. r. Working directly with Customer staff The NOC will work directly with customers an any staff required. s. Availability without limitation for operations, design and ad hoc tasks Hayes will serve as the SPOC for State of Florida service lines associated with the SCS ITN Contract. There is no restrictions placed on the State for support requirements. t. Reporting, including RFOs and monthly reports AT&T will provide RFOs and Monthly reports – the details of the reports can be agreed upon during negations. 3.25 Highly Available and Highly Reliable Design Characteristics This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 89 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. SCS functionality provides support for mission critical agency Customers. Contractor is therefore required to provide hardware, software, and processes designed to be highly available and highly reliable (HA/HR). The design characteristics for HA/HR are as follows: 1. Provides designs to eliminate single points of failure, including minimal convergence times. 2. Utilizes redundant hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3. Utilizes automated interactions between systems or services to detect when a component has failed. 4. Utilizes multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5. Utilizes equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintains the entire SCS infrastructure at normal operational functionality and must not impact performance, regardless of cause. Maintaining the infrastructure includes, but is not limited to, performing required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. 7. Conduct, at a minimum, annual failover testing, which will be scheduled in coordination with the Department, and provide the Department with a certification summarizing the results of the failover testing and collected data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. AT&T will conduct annual testing of the SCS mini-core network, schedule the failover test with DMS, and provide a document summarizing the results of the failover test. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 90 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.26 Cooperation with Other Contractors DMS may award SCS to multiple Contractors, and each Contractor shall fully cooperate with such other Contractors, DMS, and Customers. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or by DMS employees. Given the statements in this subsection: 1. Describe the corporate commitment to interact and work collaboratively with other SUNCOM contractors and subcontractors, creating a team of SUNCOM service providers. [Enter the response here - 100 words] AT&T Response: 1. Describe the corporate commitment to interact and work collaboratively with other SUNCOM contractors and subcontractors, creating a team of SUNCOM service providers AT&T understands that DMS may award SCS to multiple vendors and commits to collaborating with other SUNCOM contractors and subcontractors. AT&T has a long history of working with the State on large scale projects with many entities; if awarded SUNCOM services, we will continue to work in a spirit of cooperation and professionalism. Due to customer privacy issues and laws, AT&T reserves the right to request / require a Letter of Authorization from DMS and/or end-users as part of the collaboration. 3.27 Monitoring and Operational Management Proactive monitoring for system, component, or service functionality, referred to as up/down status, and general operational health for all service components utilized in providing SCS is the responsibility of the Contractor. The Contractor is required to provide daily operational management for all such service components. The Contractor must monitor SCS components with notifications, traps, and/or alerts provided from performance monitoring systems. The Contractor is also required to provide commercially reasonable and customary support for all end-to-end operational concerns, but is not directly responsible for addressing Customer LAN performance Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 91 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. issues. These commercially reasonable support activities include, but are not limited to, interfacing with DMS, Customers, the MFN Contractors to the extent feasible, and any SUNCOM Contractor providing a component of SUNCOM service experiencing operational concerns. The Contractor is required to provide a final root cause determination if the cause is not within the Customer’s LAN. If a Contractor identifies an operational concern as being within a Customer’s LAN infrastructure, and DMS concurs with that assessment, the Contractor will notify the Customer, and close the ticket. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.28 Security This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex. The following are minimum requirements: 1. Contractor is required to ensure that security practices and safeguards are provided to minimize susceptibility to security issues and prevent unauthorized access. This includes SIP-specific gateway security for SIP firewalls, where applicable. Contractor is required to ensure that security practices and policies are regularly updated and audited. 2. The general areas of security to be addressed are: a. Denial of service: Contractor is required to provide safeguards to prevent hackers, worms, or viruses from denying legitimate users from SCS access. b. Intrusion: Contractor is required to provide safeguards to mitigate attempts to illegitimately use SCS. c. Invasion of Privacy: Contractor is required to ensure that SCS is private and that unauthorized third parties cannot eavesdrop or intercept communication sessions. d. General assistance: Contractor is required to assist in investigating and remediating security concerns. This includes support with diagnostics to determine whether the root cause of an issue is within the Customer LAN. 3. Services and features for SCS that will be based on the topics listed below: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 92 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Contractor’s managed security services must interact with Customers and with other SUNCOM Contractors, such as MFN and its related security components, including the MFN NOC and SOC. b. Contractor must address security threats originating within the MFN and SCS intranet environments as well as from the PSTN and internet. c. Contractor must provide both proactive and reactive security efforts for both intranet and external connections. d. Contractor’s security measures must include, at a minimum, deep packet inspection and options for media encryption. e. Systems and processes must be refreshed to mitigate the constantly changing threat environment. f. Contractor must provide the capability of capturing real-time information to consolidate log source event data from device endpoints utilized with SCS. Real- time information from log sources includes MFN and other SUNCOM contracted services. g. Contractor must provide various security notifications, reports and Dashboards for DMS and Customers. h. Contractor must comply with Customer-specific security policies and regulations. The security service protecting SCS can be part of the Respondent’s commercial infrastructure and is not required to be a standalone implementation for SCS. i. To support the Customers, Contractor will participate in security compliance audits, training, awareness, policy development, and the development of best practices. j. Provide security for all their systems and services, which includes, but is not limited to, mitigation of volumetric attacks (sending a high amount of traffic, or request packets, to a targeted network in an effort to overwhelm its capabilities) and application-based attacks (exploiting vulnerabilities of an application), with a demarcation at the MFN network to the extent feasible. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 93 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe the security functionality of the proposed services and the related report(s) and Dashboard(s), including any real-time views, to be provided to DMS and Customers. 3. Describe how the MFN NOC and SOC, and Customers, will interface with these fully managed security services. 4. Describe options for the various security notifications to DMS and Customers. 5. Describe both the proactive and reactive methods of security efforts for both intranet and external connections. 6. Describe how the services and processes are refreshed to mitigate the constantly changing threat environment. 7. Describe options to collect Layer 7 application payloads, for example using deep packet inspection technology. 8. Describe any proposed support for SIP signaling using Transport Layer Security. 9. Describe how encryption for media streams is offered. [Enter the response here – As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. AT&T has reviewed the security requirements. Some require more in-depth technical discussions (i.e., #7 “Describe options to collect Layer 7 application payloads,” for example, “using deep packet inspection technology,” and #9 – “Describe how encryption for media streams is offered.” AT&T did not include technology to meet these requirements in the core network). AT&T’s core network will include two managed security services that will help protect the State’s communications infrastructure, 1) AT&T Standard DDoS that protects the two 10G Internet circuits that are part of the core network, and, 2) AT&T Managed Security – Voice (this platform is Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 94 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a voice firewall). AT&T has partnered with SecureLogix and will integrate their SIP platform devices into the Core Network to provide a fraud management and Telephony Denial of Service (TDOS) capability that will reside north of the Session Border Controllers. AT&T would like to have a deep-dive technical discussion relating to the State’s overall security strategy for SCS during the negotiation phase to ensure AT&T can meet the expectations of the State. 2. Describe the security functionality of the proposed services and the related report(s) and Dashboard(s), including any real-time views, to be provided to DMS and Customers. AT&T Distributed Denial of Service (DDoS) includes the following components: x Distributed Denial of Service (DDoS) Defense is a managed security service that is designed to detect and mitigate distributed denial of service attacks before they reach your network. DDoS Defense helps identify and block malicious packets in near real time to help you prevent possible negative affects regarding the flow of your business traffic. Figure 1: AT&T DDoS Defense Architecture Overview — With DDoS Defense, a network detection facility monitors your network traffic for a specified set of protected IP addresses. The solution gives you the following features: x DDoS Defense Reporting Portal—is available via BusinessDirect®. From this site, you can access anomaly reports, historical archived data, traffic information, and email trap alerts. You can find a variety of security information all in one place, accessible from the Internet. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 95 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Service Level Agreement (SLA)—specifies mitigation starts within 30 minutes of identification, if you choose automatic attack mitigation. If you choose the manual/notification-first option, mitigation begins within 30 minutes of your concurrence. So, you get timely notification and mitigation in writing. Benefits—DDoS Defense is a service designed to help detect and mitigate volumetric DDoS attacks. It uses a detection device that examines your NetFlow data. Within the AT&T IP backbone, DDoS Defense is designed to identify and mitigate known attacks to help prevent malicious traffic from reaching your network. DDoS Defense helps keep your business running smoothly by filtering out known malicious traffic before it impacts your business. How it Works — The DDoS Defense Service includes DDoS detection and mitigation that takes place within AT&T’s backbone and provides protection against volumetric attack traffic before reaching the customer site. It consists of a network detection device, which examines samples of customer traffic flow data from the AT&T network for each IP address identified by customer. Upon detection, or customer notification of a perceived DDoS Attack, AT&T can reroute traffic targeted at an attacked host through the AT&T IP Backbone to a shared Scrubbing device which then ‘scrubs” the rerouted traffic by dropping the suspected DDoS attack traffic. The DDoS Defense Service is designed to then pass valid traffic to the Customer access router. AT&T will resume the normal routing of customer traffic once AT&T determines the DDoS attack has subsided. The customer will have access to reports on the attack and mitigation activity through a customer-specific portal (“DDoS Defense Portal”). Additional Benefits x During the first two (2) weeks following the Service Activation Date, examine samples of customer traffic flow data and analyze patterns within such data in order to baseline customer traffic patterns to assist in determining when a DDoS attack is occurring x When AT&T believes that conditions so warrant; (a) issue Alert(s) to customer about IP Threat(s) which shall direct customer to the DDoS Defense Portal for further information; (b) provide information via the DDoS Service Portal to assist customer in addressing and/or mitigating IP Threats Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 96 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Notify customer via email within fifteen (15) minutes, and where warranted, by telephone within twenty (20) minutes, when AT&T believes a DDoS attack is occurring x Provide customer access to reports on specific attacks and mitigation activity through an AT&T specific website provided to customer; and x Make available to customer the Traffic Anomaly Detection analysis and Traffic Anomaly Detection reports related to any DDoS Attacks on customer during the period in which DDoS Service is provided to customer. All reports are AT&T Proprietary Information and are subject to the terms and provisions of the Agreement. Traffic Anomaly Detection — AT&T uses sampled traffic flow data from access routers within the AT&T network. This data is directed to the AT&T Anomaly Traffic Detection devices. Traffic Anomaly Detection has two algorithms that run on a single detection portal. The first algorithm looks for “Misuse Anomalies” while the second algorithm looks for “Profiled Anomalies”. Traffic Anomaly Detection, using both algorithms, is designed to detect anomalous traffic patterns that are considered malicious and to alert Customer that mitigation may be warranted. Detection Capabilities and Exclusions — The DDoS Defense Service is designed to detect and help protect against attacks that are volumetric in nature. A volumetric attack is defined as an attack that sends high volumes of traffic designed to over- utilize bandwidth and eventually deny access for legitimate users. Volumetric attacks include those attacks listed in the Volumetric Attack Types and Description table set forth below. Volumetric attacks do not include: (i) application layer attacks (those that primarily target applications); (ii) SSL attacks (those aimed at exploiting the CPU intensive nature of encrypting and decrypting packets); and (iii) “low and slow” attacks (those that consume a high number of connections and can exhaust server resources). Volumetric Attack Types and Descriptions Attack Type Description Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 97 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Spoofed Sending packets with a forged source address Malformed Sending packets with abnormal bits or flags set Floods Sending high rates of legitimately formed packets Null Sending packets with no content or illegitimate protocol Fragmented Sending packet fragments that will never be completed Brute Force Sending packets that exceed defined flow rates threshold DDoS Anomalies — Misuse Anomalies are traffic patterns that are of known DoS signatures, including high rates of protocol fragments, ICMP, SYNs, RSTs and Nulls (No payload). Profiled Anomalies are traffic patterns that have exceeded the learned baselines that have been generated by AT&T, based on a sliding two-week interval of customer traffic flow. Profiled thresholds are set at certain levels of Packets Per Second (“PPS”) or Bits Per Second (“BPS”) in excess of the pre-determined baseline. Both Misuse Anomalies and Profiled Anomalies have three severity levels: LOW, MEDIUM, and HIGH. Low level anomalies are generated when traffic exceeds a minimum threshold. Medium level anomalies occur when the traffic exceeds a higher threshold value. A High level anomaly occurs if the attack exceeds a higher threshold and is sustained for 300 seconds (5 minutes). An Alert is automatically generated in response to a High level anomaly. Low and Medium level anomalies can be viewed via the DDoS Defense Portal. Anomaly notifications will be deleted after thirty (30) days if Low level, sixty (60) days if Medium level and one year if High level. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 98 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Mitigation — Network Packet Scrubbing facilities use centralized DDoS mitigation devices to mitigate known malicious packets destined to the customer network. A predefined BGP speaker will instruct a facility to re-route customer traffic to one or more Scrubbing facilities. The BGP speaker will advertise the specific /32 address that is being attacked. This will reroute only that traffic targeted for the specific IP address to one or more of the AT&T Scrubbing facilities. After the Scrubbing facilities mitigate the malicious content, traffic determined to be valid will be forwarded back to the customer through a path that includes an AT&T managed virtual private network (“VPN”). Customer is not required to purchase VPN services from AT&T for mitigation to take place. Methods of Triggering — AT&T will activate the DDoS Defense Service mitigation via BGP speaker within the AT&T network. During service enablement, customer may choose between Automatic Mitigation and Manual Mitigation. x Automatic Mitigation: When the AT&T detection device identifies a volumetric attack and provides an Alert to the S/NOC and the customer, the work center will trigger the start of mitigation prior to notifying the customer. AT&T Managed Security – Voice is provided by our Strategic Partner SecureLogix. Telephony Denial of Service (TDoS) is a form of DoS that affects government, enterprise, and small business voice systems. It is the most significant threat to voice systems and by far the most common form of voice-based DoS. The reason for this is that the Public Voice Network (PVN) is no longer a closed network. It uses VoIP heavily and connects more and more to the Internet through the Session Initiation Protocol (SIP). SIP is also increasingly used for enterprise SIP trunks, which connect voice networks to the PVN. The following figure illustrates the PVN, trunking, and target systems. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 99 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Despite the deployments of VoIP and SIP, end-to-end SIP is very rare. While an attacker may use SIP to generate calls, the victim government or enterprise is likely to use a combination of TDM and SIP trunking. This means that end-to-end Internet Protocol (IP)-based DoS techniques that rely on IP-level protocol issues are not effective. For example, SIP INVITE floods, REGISTER storms, and malformed or “fuzzed” packet attacks sent across the PVN are just not practical. The PVN contains many service providers, who may translate calls between SIP and TDM. Also, even within SIP networks, devices such as Session Border Controllers (SBCs) terminate and regenerate SIP messages, making it difficult to transmit packet-level attacks. The primary attack unit is not an IP packet, but rather a malicious call. These calls are virtually always originated with SIP but will arrive at the victim site as a call, whether on SIP, TDM, or whatever mix of systems. SIP trunks, consumer/cable SIP offerings, Internet-based SIP services, softphones, and smart phones all combine to make automated call origination with spoofed or anonymous calling numbers cheap and easy. It is simple to use free software, such as the Asterisk IP PBX, the SIP call generator, and other freeware tools, to automatically generate calls. These tools make it possible to generate hundreds or thousands of concurrent Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 100 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. calls. In the near future, distributed TDoS will be possible, where a voice-aware botnet can be used to generate tens of thousands of simultaneous calls. SecureLogix® Solution Overview The SecureLogix solution is a software system, available to be deployed as Customer Premise Equipment (CPE) or cloud-based, that supports SIP and TDM trunking. The solution monitors all voice traffic at the edge of the network and provides firewall and Intrusion Prevention System (IPS) capabilities that detect and mitigate malicious calls, such as those making up a TDoS attack. The solution integrates with common network infrastructure such as Cisco routers and SBCs through network interfaces, also allowing a cloud-based deployment. A high-level architectural diagram of the SIP solution is shown below: The centralized Business Rule Management System (BRMS) engine is especially important. Game theory teaches us that a small increase in attack complexity requires a substantial increase in defense capability. Network infrastructure components such as IP PBXs, SBCs, and data security products (which are not welcome on voice networks) do no offer sufficient flexibility to respond to new attacks such as complex distributed TDoS. It is impractical to rapidly push new software into voice networks. The BRMS engine within the SecureLogix Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 101 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. solution allows new business rules and policies to be built without impacting the underlying software. All of the call attributes and, in the case of VoIP, SIP signaling attributes, are available to feed new business rules. Call control options are also available. Support for semi- static and dynamic white and black lists is also available. A set of network queries, to include source phone number checks, number type checks, and queries to call authentication services, are also available. This allows any combination of business rules for different signatures, vertical requirements (911, other emergency services, health care, or financial services), or specific customers to be built without changing software. Existing policies and rules implement TDoS mitigation by scoring all calls through an inspect, probe, and test/analyze set of filters. The following figure illustrates this concept: In addition, AT&T is totally committed to the control of toll fraud. While no telecommunications system can be entirely free from risk of toll fraud, earnest attention to system security can reduce that risk considerably. AT&T devotes substantial resources to detect suspicious calling patterns, alert businesses, and catch violators. We call this program AT&T NetPROTECT Basic, and it is provided to all AT&T long distance business customers at no cost. NetPROTECT Basic monitors both outbound domestic and international 24-hours a day, 7 days a week. We provide timely notification of suspicious calling patterns as soon as the customer can be reached. This program also includes customer education security Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 102 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. seminars conducted throughout the country via web meeting. Additionally, security experts who can initiate investigations and answer questions regarding toll fraud staff a 24-hour hot line. (items #1-2 started on pages 99-100, respectively). 3. Describe how the MFN NOC and SOC, and Customers, will interface with these fully managed security services. DMS Customers will be able to email and/or call the Hayes NOC/SOC for support. 4. Describe options for the various security notifications to DMS and Customers. DMS will receive email notifications and alerts from the NOC/SOC. 5. Describe both the proactive and reactive methods of security efforts for both intranet and external connections. AT&T would like to further discuss this requirement with the State. We want to ensure there is a clear view of what AT&T will be providing from a security perspective. 6. Describe how the services and processes are refreshed to mitigate the constantly changing threat environment. AT&T Threat Management team updates the DDoS Filtering criteria as new information is learned. Additionally, the Threat Management team makes recommendations to our customers on security alerting thresholds based on changes to the threat environment. The SecureLogix SOC applies changes as well based on threat changes in the TDOS environment. 7. Describe options to collect Layer 7 application payloads, for example using deep packet inspection technology. AT&T would like to discuss this requirement further with the State. We did not include any deep packet capture capability in the core network to support UC and SIP. 8. Describe any proposed support for SIP signaling using Transport Layer Security. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 103 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Per the clarification response to DMS: AT&T Response: AT&T can support TLS for SIP trunking. AT&T can support TLS in the Hosted Avaya solution at no additional cost to the State. This is how TLS and Certificates are used with Avaya: x TLS encryption is used for secure connections across control links –CM 7.0.1 offers the ability to create TLS connections for: • CM to H.323 phone signaling channel • CM to H.248 control channel –CM may operate in FIPS mode or not in FIPS mode to support TLS. x TLS is a client-to-server protocol –Exchanges crypto list and version –Exchanges identity certificates for validation • Name fields • Signing authority • Digital signature for this certificate x Avaya’s approach for cert management is to: –Offer new Product Identity certificates and Trusted CA certificates with enhanced signatures (SHA2 and 2048 key length) –Be able to receive and validate both: • Existing certificates with signature (SHA1-1024) • New certificates with signature (SHA2-2048). x TLS links to phones and gateways, we are only concerned with the “C Identity certificate” on CM. AT&T National HVS supports SRTP and TLS (or SIPS) Encryption as an Optional service. The optional service is priced per Subscriber at a given Location and is included in the Vendor Service Catalog (HVS Encryption) at $1.75 per seat. 9. Describe how encryption for media streams is offered. AT&T would like to discuss this requirement further with the State. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 104 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.29 Authentication Server This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. All SUNCOM network devices, security devices, and any network-related and tools servers are required to support dual factor authentication. The expectation is that this service will be used by other SUNCOM Contractors, DMS, and Customer staff, with the long-term objective of having as few different logons as possible. Single sign-on is preferred. Given the statements in this subsection: 1. Describe the sign-on process and how that will interface and integrate with any related components of MFN and other SUNCOM contracted services. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe the sign-on process and how that will interface and integrate with any related components of MFN and other SUNCOM contracted services. The State will have access to several web portals based on the associated service line ordered from the SCS ITN contract. These web portals support single-sign on, and, in some cases, multi-factor authentication. Accounts will be created for authorized users and training provided as needed. The number of authorized users the State can request is unlimited. AT&T will ask the State to provide a list of Users who will serve as the Administrator. The Administrators will receive training, so they can create accounts for new Users and manage the list of authorized Users. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 105 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.30 Contractor Meetings with DMS Contractor is required to attend all meetings referenced in this subsection. Meetings will be held at the DMS office in Tallahassee, Florida. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person, or allow remote attendance via a mutually agreed upon conferencing service. For all meetings referenced herein, Contractor is responsible for the business and administrative tasks associated with the meetings including, but not limited to, coordinating with the Department to schedule the required meetings, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. The Department, in its sole discretion, may request to reschedule the meeting. 3.30.1 Monthly Operational Meetings The Contractor is required to meet at least monthly with DMS to review and audit, at least, NOC, SOC, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns (review of NOC/ SOC tickets), technical updates/changes, SLA compliance, security, policy, design, and administrative topics. While there will be discussions of current and future services, these meetings are not sales meetings. Agendas for these meetings will include operational and administrative items including, but not limited to, review of operational concerns (review of NOC/ SOC tickets), review of NOC Activity Report, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed Operational Changes. 3.30.2 Project Management Monthly Review Meetings The Contractor is required to meet monthly with DMS for project management during the Project Implementation Phase. The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. The agendas for these meetings will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 106 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.30.3 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase and must occur within fifteen days of acceptance of the Project Charter. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting in person. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.31 Management Service, Systems, and Associated Dashboards This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Various management systems must monitor in real-time the integrity of all major SCS components. To provide an effective monitoring service, Contractor, DMS, and Customers must have access to one or more status Dashboards that provide a status of the proposed services. Monitoring the PSTN is not within the scope of SCS management systems. The following are minimum requirements: 1. Real-time access to a reporting Dashboard with representations of system functionality for DMS and Customers. For example, a security Dashboard would show a visual representation of an attack in progress. 2. Provides views and reports which include real-time and historical information, and provides quality assurance. 3. The management system has multiple levels of security access. Management and configuration functions are password protected and logs are kept of all access and changes. Two-factor authentication is preferable. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 107 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. The status Dashboard is generated by the management system or from the same data received by the management system. The status Dashboard is graphical in nature, depicting site locations on a geographic map. The status Dashboard utilizes icons, colors, and text as a means to relay information to the viewer. 5. Dashboard views for DMS are unrestricted, providing full view of management information. Dashboard views for Customers restrict visibility to that specific Customer. Dashboard views allow DMS and Customers to add and remove elements. 6. Access to the status Dashboards and management systems is unrestricted, read-only access via the internet using a wide range of web browsers which do not require the installation of plug-in modules. 7. Contractor is responsible for monitoring all components provided as part of SCS. 8. Provides read-only access to all management and system-level information about SCS services in its various forms. 9. The management system provides alerts for any down or degraded service via email with a description of the issue. 10. The management system proactively alerts when thresholds are exceeded. Thresholds will be determined during system implementation in conjunction with DMS or Customer input based on the specific threshold being set. 11. Thresholds can be set in advance; both for general use, as specific by Customers, and for those thresholds which are an SLA violation. 12. The management system can tie in directly to other tools, such as performance tools, by clicking on the network objections. 13. DMS and Customer views of management system messages for each proposed service needs to be accessible through the management system, or a tool set within the operational suite of tools. 14. The management system is capable of doing analysis and severity summary of performance data (for example, system log). 15. The management system can provide web accessible view functionality from mobile devices. 16. The management system offers the ability for NOC and SOC personal, DMS staff, and Customer operations staff to generate reports used to analyze performance and for general diagnostic purposes. This may include: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 108 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Daily traffic reports. b. Peak reports that indicate the day and hour when the most traffic occurred during the period of the traffic study. c. Hourly reports can be generated that indicate the date the traffic occurred and the usage for each hour. 17. Access to a web-based Dashboard (screen view, and web accessible view), which includes a view of the management system across all Contractor’s SCS applications, and views of generated reports. 18. There will be no limitation on the number of licenses to access the management system. 19. Each sign-on access requires a unique account and single sign-on. 20. The management systems should have the functionality for Customers to configure options related to emailing reports and alarms on a daily and weekly basis. This includes notifications based on performance at certain thresholds and other factors related to the critical nature of the report or alarm. 21. The management systems should have the ability for DMS and Customers to perform system performance tests. 22. Provides Customers flexible email distribution list functionality. For example each Customer has the ability to develop their own distribution list. 23. Provides DMS and Customers the ability to generate their own reports from the Dashboard on an ad hoc basis, or as part of a predefined automatically generated reporting set. 24. When a new device is added, as part of the installation process, Contractor should populate the new device in the management system within two (2) business days of the installation. 25. Contractor will work with DMS and the various subcontractors to develop and implement naming conventions to facilitate common conventions to be viewed on the related Dashboards and related publications. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 109 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: To aid DMS in its review, separate the response to this subsection into two areas, 1) how the management systems function, and 2) how the management system will assist DMS and Customers in their quality assurance efforts. 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe how access to the management system will be provided to DMS and Customers via different levels of detail. 3. Describe the proposed reporting (e.g. Portable Document Format, Comma Separated Value, Structured Query Language), screen view, and web accessible view functionality to be provided. 4. Describe the proposed status Dashboard including, but not limited to, the status Dashboard views, the source of the underlying data, user access control, and customization options. 5. List the monitoring functionality for different devices such as SIP gateways and SBCs. 6. Describe where read-only access will be permitted. 7. Describe the reporting, screen view, and web accessible view functionality to be provided. Describe options for distribution of reports. 8. Provide information regarding the quality assurance testing of systems, if available. [Enter the response here - As needed to provide a complete response] AT&T Response: x Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. The NOC will use the VIRSAE Service Management (VSM) platform to provide real time graphical views of data points as they stream in from supported systems. The dashboards are highly configurable and include Individual dashlets that target vital aspects of communications systems, and the interactions between the various technology components. Dashboards significantly reduces time to repair by pin-pointing the underlying cause of issues. They do this by automating the myriad of diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 110 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. and the results are displayed on a dashboard, color-coded to reflect solution health. Management system dashboards significantly reduces time to repair by pin-pointing the underlying cause of issues – the item(s) on the dashboard that are amber or red are the most likely cause of an issue or impending issue. Items monitored include not only server hardware and Operating System, but also essential aspects of each Application which have their own specific requirements and capacity limitations. Application API’s are also included. The VSM system continually collects diagnostic data from a myriad of sources within system components to detect potential incidents. Incidents carrying sufficient priority are notified to DMS, as well as (if desired) advising the Customer using the Customer contact list. Notifications are delivered over webservices API, SMS, email, or push notification to an Android or Apple device. Notifications contain detailed descriptions and, in some cases, recommended actions. The VSM system can trigger alarms when certain system capacities reach thresholds that could lead to system performance degradation. Usage statistics are retained for up to one year, so changes in usage over an extended period of time can be tracked. The VSM system thresholds can be applied across all DMS customers, individual customers, or individual administered components within customers. Incident management, and therefore SLA adherence, is not included in management system. The VSM systems mobile device App shows alarms and details, and gives users the option to resolve one, or several alarms from their chosen device. The App retains a push notification history. Per the clarification response to DMS, the following detail on VSM is provided: VSM is a market driven, innovative service that cohesively delivers proactive service management across multi-vendor communication applications. It focuses on discovering, analyzing, optimizing, predicting and then prevention within complex environments. VSM applies and follows world leading best practices such as ITIL. By following the ITIL methodology the following areas of management are provided: Availability Manager Availability Manager increases application uptime. It goes beyond alarm monitoring – automatically performing corrective actions which greatly enhance availability. Availability Manager includes an ever-growing knowledgebase which links known problems with proven actions to quickly prevent business interruption. Availability Manager resolves 90% of issues without human intervention, reducing repetitive engineering effort, while increasing systems availability. Configuration Manager Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 111 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Configuration Manager provides a real-time view of your unified communications assets, providing valuable data for asset tracking, design and planning. Manually gathering configuration management data is time consuming, costly and quickly becomes out of date. VSM automates this function by continually collecting asset information and presenting it in a relevant and easily understandable Configuration Management Database (CMDB) along with schematics. Capacity Manager Capacity Manager provides real-time and historical capacity information of systems enabling you to forecast system resource needs. Capacity reports are aggregated from multiple sources then simplified into an easily understood graphical format. Capacity Manager delivers a valuable insight into hardware and software assets, network usage, internal resource utilization and individual component performance. Thresholds alarming can then be applied where necessary. Continuity Manager Continuity Manager assists with rapid systems recovery in the event of a catastrophic failure. Continuity Manager regularly collects and stores vital back up data along with configurations which can be used as part of the recovery process. Change Manager Change Manager maintains a common view of system changes and is the perfect tool for audit purposes and problem resolution. Change Management also provides a tool to manage the communication and process of changes within an environment. Release Manager Release Manager mitigates risk by managing software version control. Release Manager includes a configurable Definitive Software Library storing the latest releases from the manufacturer. Any variations between the Definitive Software Library and the CMDB are then reported to you via the Service Desk Portal. Service Desk Service Desk is VSM’s centralized interface for communication, escalation, reporting and customer interaction. Service Desk also provides customizable and interactive real-time dashboards to monitor all facets of a complex environment for quick diagnosis and resolution. Voice Quality Management Voice Quality Manager monitors and reports on the clarity of audio of calls across distributed networks. It also isolates components of a network which are causing poor voice quality. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 112 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Voice Quality Manager is a critical tool for converged networks as poor voice quality, echo, or distortion, are commonly reported problems by end users and can be very difficult to isolate. AT&T will also provide a premises-based monitoring system from Reply Cloud, the Sidekick, a VoIP-focused IOT assessment, troubleshoot, and monitoring device that will be deployed at SCS locations with 7 or more Lines of service. The Sidekick provides several highly useful functions: x Initial Site Network Assessment – verify a location’s firewall has been optimized to permit SCS service(s) to be successfully deployed, checking for open/closed UDP and TCP ports, SIP ALGs, and the current UDP Timeout settings on the customer network. The Assessment module will also evaluate bandwidth capacity, making a test VoIP call, injecting 15 concurrent calls on the network with load and reporting the voice quality results. x Ongoing SCS performance baselines – any of the assessment tests described above can be scheduled to run periodically or ad hoc, to ensure customer network performance has not changed since initial assessment x Voice Quality – as part of ongoing Performance Monitoring and analysis at each Location, the Sidekick makes periodic calls to a Hosted PBX in the ReplyCloud, and provides the Voice Quality metrics of those calls via the Portal, as well as through alerting emails configurable by the SCS Customer. When the ReplyPoint appliance becomes available and deployed in the SCS infrastructure, the SideKicks will be reconfigured to make periodic calls to the ReplyPoint, providing the same Voice Quality metrics, reports and visualizations as before; however more closely replicating the voice call paths that SCS Category 1, 2, and 3 solutions will employ. x Remote Diagnostics – the Sidekick can remotely conduct timed packet-captures of any assigned device at a location, with the results emailed securely to a specified administrator email address and imported into popular packet analysis tools, such as Wireshark. The Reply Dashboard provides both real time and historical reports of the 10 assessment tests that it provides. The Voice Quality module provides for email alerts if the running average MOS scores drop below a customer-configurable threshold. The Reply Dashboard can be configured to send email notifications when average MOS scores for voice quality drop below a customer-configurable threshold. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 113 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Reply already has a mobile app for easy installations of the Sidekick hardware. The Reply Dashboard is easily accessible from mobile browsers like Chrome and Safari. Lastly, DMS representatives will have access to the AT&T BusinessDirect web portal. BusinessDirect® is a collection of powerful eServicing capabilities that empower customers to enhance productivity and reduce costs as they manage their AT&T services and accounts. The portfolio consists of the award-winning, secure AT&T BusinessDirect® Web Portal and its online tools, which deliver efficient, effective, convenient eServicing capabilities, 24x7x365. Per clarification response to DMS, AT&T will provide access to the platform and all of the respective applications for the services ordered by the state where AT&T BusinessDirect maintains information, reporting metrics, etc for the associated service at no charge to the State. On the AT&T BusinessDirect® Portal, customers can perform many customer care and network management functions. The functions include re-routing network traffic in real time, reporting service problems and tracking them through resolution, placing orders and checking their status, paying bills electronically, and performing other customer service- related tasks online. Each application, or e-tool, on AT&T BusinessDirect® offers its own set of benefits, but the applications collectively also offer the following benefits. They enable customers to: x Manage their AT&T services conveniently via the web. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 114 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Improve productivity. x Improve the speed and accuracy of transactions. x Optimize network efficiency in real time. x Reduce their costs. Access to the platform and most of the applications is offered to customers at no charge. However, there are charges associated with a few of the network management and performance reporting tools. 2. Describe how access to the management system will be provided to DMS and Customers via different levels of detail. VSM has two standard levels of security access, normal and administrator, each with different privileges. Logs are retained detailing access and changes. Two-factor authentication is not supported during the time of this response; however, there is a project in-progress to deliver a two-factor capability in the future. The Reply Dashboard has two levels of access, Location Administrator, and Service Provider. A Location Administrator sign-on may have access to multiple locations, whereas a service provider sign-on will have access to see all locations deployed under the SCS contract, and will be utilized by AT&T, the SCS NOC, and DMS. x Describe the proposed reporting (e.g. Portable Document Format, Comma Separated Value, Structured Query Language), screen view, and web accessible view functionality to be provided. AT&T is able to provide reporting in a number of methods, including PDF, CSV, Web Reports, or Excel formats. x Describe the proposed status Dashboard including, but not limited to, the status Dashboard views, the source of the underlying data, user access control, and customization options. VSM system dashboards provide a real-time graphical view of data points as they stream in from supported systems. The dashboard uses icons, RAG color scheme, and text as a means to relay information to the user. Different sites are identified by name, not by map. VSM system dashboards are unrestricted and provide full view of management information to DMS. Dashboard views for customers restrict visibility to that specific customer. The number of dashboards set up by DMS and DMS customers is unlimited. Dashboards can be Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 115 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. individually created or created and shared to other users. Dashboard views allow DMS and Customers to add and remove elements. The Reply Dashboard provides status of all Locations assigned to a given Administrator sign- on – each Location entered into the system is required to contain a valid street address, which is then used to provide graphical representation on a map. The Reply Dashboard is a Multi-tenant website – information displayed is only that information on locations assigned to the Administrative sign-on. The Reply Dashboard uses only SSL-encrypted web access for added information security. x List the monitoring functionality for different devices such as SIP gateways and SBCs. Across all supported components, SNMP traps are used to create an alert. Active Monitoring extends these capabilities by including additional sources such as SNMP queries, ping tests, scripted CLI commands, Syslog, alarm logs, error logs, and protocol validation. When engineering teams are called upon to investigate a problem with that has occurred in the past, SIP Tracer enables the engineers to look back and see what has happened in the past. In an Avaya deployment, SIP traces are most easily captured from Session Manager. As Session Manager acts as a SIP Proxy, depending on configuration it can often “see” all SIP messages, including those on the PSTN side of the SBC. This helps engineers to retrospectively diagnose even the most complex call scenarios. SIP Tracer captures and stores SIP Signaling messages for 13 months. x Describe where read-only access will be permitted. Read only access is permitted with any management system authorized access. AT&T and Hayes will work with DMS representatives to create log-in access to the systems and tools used to support the SCS ITN Contract. x Describe the reporting, screen view, and web accessible view functionality to be provided. Describe options for distribution of reports. The management system delivers information at a user interface level by generating reports from historical data (historical being any data other than real-time), and by displaying real- time dashboards with constantly updating information. Information from the Availability module can be delivered to a mobile app. Reports can be generated for on-screen display or can be scheduled for delivery by email at scheduled times. x Provide information regarding the quality assurance testing of systems, if available. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 116 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The VSM platform will provide information in real time; this provides the ability at any time to test any of the monitored systems or applications and provide detailed reporting. The Reply Sidekick can be remotely directed to run any of 10 quality assurance tests at any time (per the clarification response to DMS, the Reply SideKick will be included at no charge for SCS Categories 1 and 3 locations with 6 or more subscribers): x Firewall Optimization – check for open/closed UDP and TCP sockets commonly used in VoIP, detect SIP ALGs, and discover any UDP Timeout metrics in the customer network path for VoIP x Full Range UDP Scan – useful in discovering any discrepancies in UDP ports commonly used for media traffic. x Call Test – Sidekick makes a synthetic call to any configured Device. x Call Quality Measurement - evaluates the performance and quality of synthetic calls x Concurrent Call Test – Sidekick makes 15 concurrent synthetic calls and evaluates their quality x Concurrent Call Test with Load – Sidekick makes 15 concurrent synthetic calls, and creates some actual load, to observe and obtain MOS score calculations, and determine how quickly call quality may be degraded by Customer network load. x Network Performance - derive metrics for Packet Loss and Jitter at a given Location. x Speed Test – Run a speedtest at a given Location and report the Upstream and Downstream capacity results. x DNS Test – This test uses the DHCP-assigned DNS server to perform a DNS lookup of the requested FQDN and reports the results and lookup time. x VoIP Network Assessment – several of the tests mentioned above, all run in succession to provide a single metric for all factors that affect VoIP performance. With regard to our SIP Trunking services, AT&T offers two primary tools that can be used to manage your service: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 117 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Network Performance Reporter x Oracle Communications Operations Monitor (OCOM) Network Performance Reporter Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Key benefits of Network Performance Reporter: x Gain the ability to monitor call quality and usage patterns. x Use the data provided to predict capacity needs. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 118 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Access easy-to-interpret reports over various time periods. x Quickly generate reports that show various levels of detail for selected parts of a network. x Features / Capabilities: x Access call usage and volume reports. x Access reports of measured call quality compared to established standards. Oracle Communications Operations Monitor Oracle Communications Operations Monitor (OCOM) is the platform we’re proposing in conjunction with our Acme Packet Session Border Controllers (SBCs). OCOM provides real-time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting OCOM in a Nutshell: x VoIP/UC monitoring tool o Real-time and full end-to-end correlation of sessions (as well as historic) o Even across different protocols and different equipment vendors x Passive, non-intrusive data acquisition o Oracle Linux software-based solution o Stand-alone probes on Linux servers connected to network taps x Presentation o Lightweight, modern, multiuser web-based GUI o Intuitive interface x Proactive Alerts Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 119 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 120 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 121 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.32 Tools This subsection is applicable to all proposed functionality, except for Service Category 4, Centrex Services. For Service Category 4, Centrex Services, Contractor will provide reports as requested by DMS. Contractor will utilize all tools at their disposal to assist with identifying and resolving issues impacting their services. This includes MFN tools if authorized by DMS, the Customer, and MFN Contractors. Functionality of tools is critical for DMS staff, and its Customers. The following are minimum requirements: 1. The minimum number of licenses for security tools is two (2) accounts per Customer and fifteen (15) accounts for DMS. 2. Tools will provide the ability for DMS and Customers to have a different scope of view and scope of command. 3. DMS and Customer will have real-time access to all operational and security tools twenty- four hours a day, 365 days of the year, via the internet using a standard web browser. 4. Provide quality assurance tools which include the ability to support the following required reporting and view options: total calls offered, total calls answered, total calls blocked and a description of why calls were blocked, average hold time for each call, total calls incomplete and a description of why the calls were not completed, and trunk utilization for dedicated services. 5. Provide traffic analysis tools which include the ability to provide DMS and Customers with the following required traffic analysis options: traffic patterns, feature usage, and hunt groups. 6. The lookback period for the tools will be, at a minimum, for the previous twelve (12) months of provided services and will provide the Customer the ability to download data from the tools at no additional cost. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 122 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Describe the proposed tools including licensing. 3. Describe the existence of a production implementation of the proposed tool suite. Indicate the size and scope of the implementation. 4. Describe how access to the tools will be provided via a standard web browser. 5. Describe how real-time access to the tools will be provided to DMS and Customers via different levels of detail; scope of view and scope of command. 6. List limitations on either the tools, or the technologies where performance issues can go undetected by the diagnostic tools. List any known issues preventing the SCS operational suite from detecting all service anomalies. 7. Describe how quality assurance tools can support the required reporting and view options, and any other reporting and view options. List the measurements that directly relate to SCS such as call setup time, call attempts, traffic loads, inbound/outbound calls, call completion, call busy, call drops, quality of the connection, or other indications that NOC/SOC personnel, DMS staff, and its Customers can utilize in their quality assurance efforts. 8. Provide information on the required options for traffic analysis, and any other options for traffic analysis. 9. Describe how traffic analysis tools can support traffic studies on all facilities dedicated to the SCS Contract on a quarterly basis and/or upon DMS request. 10. Describe how tools provide various tests that can be accomplished by the NOC/SOC personnel, DMS staff, and Customer staff. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. DMS representatives will have access to a number of tools available on-line. The AT&T BusinessDirect® Portfolio is a collection of powerful eServicing capabilities that empower customers to enhance productivity and reduce costs as they manage their AT&T services and accounts. The portfolio consists of the award-winning, secure AT&T BusinessDirect® Web Portal and its online tools, which deliver efficient, effective, convenient eServicing capabilities, 24x7x365. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 123 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Per the clarification response to DMS, The following tools will be used to support the SUNCOM SCS ITN: a.Reply SideKick – Monitors the overall Voice Quality metric of “service assurance” calls made between the premises SideKick and a ReplyCloud test User Agent in the SCS Cores for all SIP-protocol-based Services. The Voice Quality metrics would be reported on the primary ReplyCloud Web page for each registered Location. Monitors the Registration status of all SIP End-Point Devices, defined per Location, in the ReplyCloud portal, and permits full or partial remote packet captures for any defined Device, per Location, when the SideKick is properly installed with a Mirror Port from the Customer LAN. b.Telchemy – Collects Voice Quality metrics from all end-points compliant with the RTCP-XR protocol. These metrics are collected on SCS Service core server, which then permits registered customer Administrators to query, analyze, and visualize the Voice Quality results of any calls reported to the Collector server in the SCS Service Core. c.OpEasy – Collects and provides access to all Call Detail Records completed by the Category 1 MultiTenant - Hosted VoIP Service (HVS), searchable by Enterprise, Location (Group), or individual User. d.Virsae (VSM) – The VIRSAE Service Management (VSM) platform to provide real time graphical views of data points as they stream in from supported systems. The dashboards are highly configurable and include Individual dashlets that target vital aspects of communications systems, and the interactions between the various technology components. Dashboards significantly reduces time to repair by pin- pointing the underlying cause of issues. They do this by automating the myriad of diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, and the results are displayed on a dashboard, color-coded to reflect solution health. Management system dashboards significantly reduces time to repair by pin-pointing the underlying cause of issues – the item(s) on the dashboard that are amber or red are the most likely cause of an issue or impending issue. Items monitored include not only server hardware and Operating System, but also essential aspects of each Application which have their own specific requirements and capacity limitations. Application API’s are also included. e.Network Performance Reporter – The Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 124 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. f.Oracle Communications Operations Monitor (OCOM) – OCOM provides real- time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting 2. Describe the proposed tools including licensing. On the AT&T BusinessDirect® Portal, customers can perform many customer care and network management functions. The functions include re-routing network traffic in real time, reporting service problems and tracking them through resolution, placing orders and checking their status, paying bills electronically, and performing other customer service-related tasks online. Each application, or e-tool, on AT&T BusinessDirect® offers its own set of benefits, but the applications collectively also offer the following benefits. They enable customers to: x Manage their AT&T services conveniently via the web. x Improve productivity. x Improve the speed and accuracy of transactions. x Optimize network efficiency in real time. x Reduce their costs. Access to the platform and most of the applications is offered to customers at no charge. However, charges are associated with a few of the network management and performance reporting tools. 3. Describe the existence of a production implementation of the proposed tool suite. Indicate the size and scope of the implementation. The AT&T BusinessDirect® platform is behind the AT&T firewall and uses passwords, IDs, and SSL (Secure Socket Layer) technology to ensure that customers have the utmost security. AT&T BusinessDirect® itself is active 24 hours a day, seven days a week, though some of the individual applications may have more limited hours. 4. Describe how access to the tools will be provided via a standard web browser. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 125 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The BusinessDirect® Web Portal is accessed by going to https://www.businessdirect.att.com. Figure 1 BusinessDirect® Logon Page The Dynamically Generated Home Page Each customer's home page is dynamically generated so that one customer's home page can be different from another's — all within the same look and feel. This dynamic generation of the home page is the cornerstone of AT&T BusinessDirect® — and it is the feature that enables AT&T to create one web site that is appropriate for business customers both large and small. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 126 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Value-Added Information on the Home Page The following kinds of value-added information can appear on customers' home pages: x Notification of outages in their region(s) and other important events. x Up-to-the minute AT&T network performance data. x Up-to-date, account-specific information on trouble tickets and network outages. Please note that not all capabilities are available to all customers. Figure 2 shows an example home page. Figure 2 BusinessDirect® HomePage Home Page Features: Alerts: This is where important messages from AT&T will appear. The Alerts section will appear only when AT&T has important messages for the customer. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 127 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Inside Tools: This section provides quick access to the tools and applications the user has been provisioned for. Only six tools will be displayed here; the rest can be found by selecting the ‘Tools’ menu ribbon option. AT&T Security Center Icon: This is a quick access link to the security-related tools such as the MACD Portal, Security Reports, Security Self-Service, etc. Shortcuts: A "shortcuts" window appears on the home page and, in fact, on every page of the web site, always giving customers one-click access to their favorite tools and web sites. Customers can create up to 15 shortcuts and the window will automatically resize to accommodate them. Training: A link called “Training & Support Center" appears on the home page and leads customers to online tutorials for the various tools. The tutorials can be used not only to help customers get started on a tool they've chosen but also to preview other tools that might be of interest to them. For more specific instructions on finding the tutorials, see the training section. BusinessDirect Tools BusinessDirect contains many online tools that allow users to easily and securely manage their network operations on a 24x7x365 basis. While not all of these tools are provisioned for the a user, there are several that assist the customer in managing their network and devices. These tools fall into several categories: x Performance Reporting o View Business Reports & Information x Trouble Ticketing o Report & Track Troubles x Network Management o View Internet Protect Service Figure 3 below shows an example of the ‘Tools’ page on the BusinessDirect® Portal. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 128 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Figure 3 BusinessDirect® Tools Page Performance Reporting Tools The ability to monitor and report on network performance is a critical part of an agency’s mission. AT&T’s BusinessDirect® provides a wide array of tools to facilitate this endeavor. Below are descriptions of the tools available and what they can do for our customers. View Business Reports and Information This tool provides performance reporting to allow customers to analyze their AT&T VPN service quickly and easily. Users can view current or historical performance to help make informed decisions about their network. Monthly, weekly, daily and hourly reports are available for analysis including availability, utilization, latency, data delivery and Class of Service (CoS). Reports may be downloaded in a variety of formats. The View Business Reports and Information tool supports all AT&T VPN access types including: x Frame Relay (FR) x Asynchronous Transfer Mode (ATM) Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 129 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Digital Subscriber Line (DSL) including ADSL x Internet Protocol (IP) Ports including Point-to-Point Protocol (PPP), Multi-Link PPP (MLPPP), and FR Encapsulation x Ethernet x Ethernet VLANs Note: every MPLS Port Logical Channel (LC) is reported separately. AT&T Security Center The Security Center is one of the most important tools available to DMS. DMS will access the AT&T Security Center to access the AT&T DDoS Dashboard. Choosing the icon indicated below from the BusinessDirect® Home Page opens up a new window (see Figure 4). Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 130 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Figure 4 AT&T Security Center Screen The Security Center contains multiple tools for the AT&T security customers to monitor and control the security of their network. There are several menu options on this screen: x My Services x My Security Tools x MSS Portfolio x Help The menu option predominately used by customers is ‘My Services’. This option includes several sub-menu options: x Manage My Network Security1 – submit and monitor status of MACD tickets x Security Reports – download various reports relating to agency security policy 1 Additional information will be provided in later sections Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 131 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. DMS will also be given access to the AT&T Managed Security Service – Voice web portal through SecureLogix. With regard to our SIP Trunking services, AT&T offers two primary tools that can be used to manage your service: 1. Network Performance Reporter 2. Oracle Communications Operations Monitor (OCOM) Network Performance Reporter Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 132 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Key benefits of Network Performance Reporter: x Gain the ability to monitor call quality and usage patterns. x Use the data provided to predict capacity needs. x Access easy-to-interpret reports over various time periods. x Quickly generate reports that show various levels of detail for selected parts of a network. Features / Capabilities: x Access call usage and volume reports. x Access reports of measured call quality compared to established standards. Oracle Communications Operations Monitor Oracle Communications Operations Monitor (OCOM) is the platform we’re proposing in conjunction with our Acme Packet Session Border Controllers (SBCs). OCOM provides real-time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting OCOM in a Nutshell: x VoIP/UC monitoring tool Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 133 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. o Real-time and full end-to-end correlation of sessions (as well as historic) o Even across different protocols and different equipment vendors x Passive, non-intrusive data acquisition o Oracle Linux software-based solution o Stand-alone probes on Linux servers connected to network taps x Presentation o Lightweight, modern, multiuser web-based GUI o Intuitive interface x Proactive Alerts Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 134 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 135 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Describe how real-time access to the tools will be provided to DMS and Customers via different levels of detail; scope of view and scope of command. DMS will work with the AT&T Account Team for BusinessDirect access. The NOC/SOC will also provide access to the monitoring tools as needed. 6. List limitations on either the tools, or the technologies where performance issues can go undetected by the diagnostic tools. List any known issues preventing the SCS operational suite from detecting all service anomalies. AT&T is unaware of any issues that may be undetected by the monitoring tools that will support the SCS ITN contract. 7.Describe how quality assurance tools can support the required reporting and view options, and any other reporting and view options. List the measurements that directly relate to SCS such as call setup time, call attempts, traffic loads, inbound/outbound calls, call completion, call busy, call drops, quality of the connection, or other indications that NOC/SOC personnel, DMS staff, and its Customers can utilize in their quality assurance efforts. AT&T/Hayes NOC/SOC will be deploying monitoring tools that will capture metrics as outlined in this requirement. 8. Provide information on the required options for traffic analysis, and any other options for traffic analysis. AT&T’s tools will provide some of the metrics for traffic analysis. AT&T would like further discussion on this requirement. Per the clarification response to DMS, there are a number of tools that can support Traffic Analysis: 1) Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. 2) Oracle Communications Operations Monitor (OCOM). 3) Virsae Service Management Tool for Hosted Avaya Customers. 4) Reply SideKick Tool for AT&T Hosted Voice Service Customers. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 136 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 9. Describe how traffic analysis tools can support traffic studies on all facilities dedicated to the SCS Contract on a quarterly basis and/or upon DMS request. AT&T’s tools will provide some of the metrics for traffic analysis. AT&T would like further discussion on this requirement. 10. Describe how tools provide various tests that can be accomplished by the NOC/SOC personnel, DMS staff, and Customer staff. The AT&T/Hayes NOC/SOC will be able to support some tests based on the services provided. As an example, the AT&T DDoS service includes an annual test with the customer to verify the service is affective. 3.33 Temporary Service Increase There are times when Customers may require a temporary service change. The Contractor will work to expedite temporary service changes when required by the Customer. The temporary service(s) shall be performed by the Contractor in accordance with the terms of the SCS Contract which apply to the provided service. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.34 Online Portal for Self-Management This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The ability for Customers to accomplish self-managed changes via an easy to use portal is critical. The following are minimum requirements: 1. Each service should have options for Customers to perform self-managed changes for global and end-user profiles. An example of a self-managed change is a move, add, change, and delete (MACD) of a billable feature in a user’s profile. 2. As portal changes are made, the corresponding licensing updates CSAB inventory, either in real-time, or through a nightly batch run. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 137 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. As portal changes are made, Contractor should provide appropriate notification of the corresponding license updates to the Customer and CSAB. 4. Contractor should provide daily management of the online portal. 5. Add, change, and delete licenses as requested by the Customer. 6. Provide Customers the capability to download data maintained in the portal at no additional cost. In addition to these minimum requirements, the Contractor may, after written authorization from the Department, offer Customers the ability to, through the Contractor’s online portal, place and cancel orders for services and equipment already in the CSAB Service Catalog, as well as view the Customer’s billing information. Additional portal functionality offerings must be approved by the Department prior to being made available to Customers. The Contractor is responsible for ensuring the portal has the ability to accurately update the CSAB inventory either in real-time or through a nightly batch run with all Customer orders or cancellations of orders. Invoicing and payment transactions shall continue between the Department and the Contractor as set forth in Statement of Work subsection 4.2. Such functionalities shall not be made available to Customers through the Contractor’s portal until the Contractor has demonstrated, to the satisfaction of the Department, the portal’s ability to adhere to these requirements. CSAB, as the official record of the inventory and costs of SUNCOM services, has primacy when there are discrepancies between CSAB and the Contractor’s portal. DMS will consider the Contractor’s portal as a supplemental offering that does not displace any of the Contract terms and conditions regarding CSAB. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe how the Respondent's online portal will provide the following: a. Station/user moves, adds, changes, and deletions b. Call restriction assignments c. Class of service definitions and assignments d. Unified communications group definitions and assignments Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 138 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. e. Updates to endpoints/end-user profiles and parameters f. Call admission control parameters g. Addition of billable features and services h. Dial plan and routing parameters i. Updates to CSAB to reflect all changes which affect billing and are made in the online portal by the Customer j. Notifications to Customer and CSAB k. Day-to-day management activities. Include examples of day-to-day management activities and screen shots indicating the flow of the commands needed to complete the various activities. An example of a day-to-day management activity is how the portal provides appropriate notification to the Customer and/or CSAB of a MACD event which impacts billing. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. The Avaya Aura® System Manager delivers an array of sophisticated and high value features, tools and capabilities that include: Software Management: System Manager’s Solution Deployment Manager (SDM) service enables administrators to centrally orchestrate and maintain software and firmware updates for the Avaya Aura® Platform, IP Office, TN Boards, Media Modules and Gateways. Tenant Management: Partition Users, Administrators and Resources into tenant groups. Multi-tenant multiple Avaya Aura® Communication Managers across a single Avaya Aura® Session Manager network with coordinated tenanting, including presence and messaging. Flexible Web Services Interface for User Management, Routing and Dial Plan Management: Enables developers to create custom applications to perform User Management functions such a querying, adding, modifying, and deleting users and associated attributes. Routing and Dial Plan Management provides similar capabilities for data types such as Domains, Locations, Adaptations, SIP Entities, Entity Links, Time Ranges, Routing Policies, Dial Patterns, and Regular Expression data. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 139 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Configuration and Performance Reporting: Communication Manager configuration and performance reports can be generated and stored for future requirements. 2. Describe how the Respondent's online portal will provide the following: a. Station/user moves, adds, changes, and deletions b. Call restriction assignments c. Class of service definitions and assignments d. Unified communications group definitions and assignments e. Updates to endpoints/end-user profiles and parameters f. Call admission control parameters g. Addition of billable features and services h. Dial plan and routing parameters i. Updates to CSAB to reflect all changes which affect billing and are made in the online portal by the Customer j. Notifications to Customer and CSAB k. Day-to-day management activities. Include examples of day-to-day management activities and screen shots indicating the flow of the commands needed to complete the various activities. An example of a day-to-day management activity is how the portal provides appropriate notification to the Customer and/or CSAB of a MACD event which impacts billing. Common Console: A browser-based console that provides a single place for accessing all management needs including user administration, network routing policy, license management, trust management, and others. Common User Provisioning: A single interface that provisions users on Avaya Aura® Session Manager, Avaya Aura® Communication Manager, Avaya Aura® Presence Services, Avaya Breeze®, Avaya Aura® Messaging, Avaya IX Messaging (Officelinx), Avaya IX Workplace (Equinox), and Avaya Communication Server 1000. Enterprise Lightweight Directory Access Protocol (LDAP) Synchronization: Enables the enterprise LDAP directory to be the single source of user management, automating and synchronizing user provisioning. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 140 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Bulk Import/Export: Enables bulk user provisioning via Extensible Markup Language (XML) based files and Excel based files. Role Based Access Control: Provides access control to administrators based on assigned roles. Single Sign On: Allows the user to launch Avaya management applications without the need to re-authenticate to each one. In addition, supports the use of an enterprise’s authentication authority based on LDAP, Open SSO, and Radius, including, for example, Active Directory. Trust Management: Establishes a Transport Layer Security (TLS) trust domain so that Avaya applications can communicate securely among themselves and with System Manager. Logging and Alarming: Provides the ability to centrally view management logs and alarms generated by Avaya Aura® applications. Discovery and Inventory: Discovers Avaya Aura® applications and displays their inventory, including application version, device configuration, and other pertinent data. Central Licensing: Provides centralized viewing and management of Avaya application licenses. Network Routing: Creates rules to cost effectively route calls using the enterprise’s IP network. Endpoint Management: Administers endpoint configurations, such as set type and button functions. Central Management: Manage multiple Communication Managers including: x Announcements and audio groups x Coverage paths x Call Center features x Endpoints x Groups x Automatic Alternate Routing (AAR), Automatic Route Selection (ARS), route patterns, and signaling groups x System Parameters Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 141 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Central Endpoint Maintenance: Manage operational and troubleshooting functions on endpoints including: • Busy out station • Release station • Test station • List trace station • List usage extension • Status station Backup and Restore: Enables administrators to backup and restore all data that is stored in the System Manager database, including configuration files needed for System Manger to function. Geographic Redundancy: Allows Avaya Aura® element support from two geographically distant System Manager sites so that management services can be switched from one site to another, in the event of a of WAN failure or the catastrophic failure of one of sites or System Manager servers. End User Self Service Portal: Allows users to change or reset passwords and pins such as: H.323 Station Password, SIP Password, and Messaging Password/Pin without assistance from Help Desk. For SIP Trunking customers, we have our Enhanced Features portal available to make changes to the various features of our service. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 142 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. This screenshot shows most of the features a customer can manage via the Enhanced Features portal: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 143 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. For AT&T HVS customers, AT&T offers the OpEasy management suite, as well as AT&T HVS Web Portals for self-management of the service. OpEasy OpEasy is a suite of applications that provide enhanced functionality for users, administrators, and operations personnel for the AT&T HVS system. These applications include Auto Install and XML features for Aastra phones, Bulk Provisioning and Template Builder for configuration and provisioning of the system, and SNMP Manager for monitoring and system error notification. The following figure shows the main screen after the OpEasy login. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 144 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The OpEasy management suite provides users with the following capabilities: x Bulk Provisioning – Web application that provides functions to bulk insert provisioning data for users, phones and SurgeMail voicemail using Excel spreadsheets. Also provides an export function to extract user and phone information into a spreadsheet for review. x Login Management – Web application that allows the ability to add, edit and delete OpEasy administrator accounts. This application also allows the ability to customize privileges per administrator. x Provisioning - Web application that provides a more simplified method of manipulating users and their associated devices than the original Bulk Provisioning application. This application also allows the ability to add certain features to users and to create templates. x Reporting - Web application that provides reporting capabilities. Currently three reports can be generated at an Enterprise level – the Inventory Report, the Enhanced Inventory Report and the License and Optional Services Report. In addition, the System License Report can be generated at a System level. These reports are generated in Excel spreadsheet format. x Administrative Tools - Web application that allows access to System Administrative type activities. x Fault Monitor - A web application that provides configuration for components to be monitored by the system. The status for all configured devices is displayed in the System Status application. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 145 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x SNMP Manager - Web application that manages, displays, and reports received SNMP traps (event notifications) sent by HVS devices. The SNMP traps identify both normal and failure events that have occurred at the sending device. The SNMP Manager records traps in an OpEasy database and controls the subsequent reporting of those traps. Traps can be displayed, forwarded to other SNMP managers, and/or reported in e-mail messages to select users. Using the SNMP Manager, the user can display both recent and historical traps. In addition, the reporting of traps can be throttled to prevent over-notification. x System Status - Web application that provides a view of various statuses including status of system services, components and last database audit. The system service display shows status for all services on both EMS servers and indicates if a service is active on the primary or secondary (in case a failure has caused the secondary to take over as active for a given service). The ability to run an on-demand database audit is also provided. OpEasy Additional Features: x Auto Install – A system service that works in conjunction with Aastra SIP terminals to greatly simplify the set, test and detail of the desktop phone. x Configuration File Manager - A system service that automatically encrypts phone configuration files as they are updated from the system. x DB Optimizer - A system service that periodically optimizes the database tables and prunes (the SNMP trap information) to configured limits. AT&T HVS Web Portals The web portals provide multiple tiers of secure, web interfaces that enable configuration and management of features for the end-user, group/enterprise administrator, and enterprise administrator. Specific layers in the administrative hierarchy are described as follows: x System Administrator Web Portal - Allows access to all levels and pages in the system. These web pages permit offsetting responsibilities to enterprise administrators or user service representatives (provisioning administrator). x Enterprise Administrator Web Portal - Allows enterprise administrator’s access to system-level set-up and monitoring functions, as well as group and personal management. The enterprise administrator web portal differs from the system administrator access in that only tasks related to an enterprise administrator is accessible, rather than functions for monitoring and maintaining HVS. x Group Web Portal - For business group administrators distributes some of the enterprise administrator responsibilities and management to the group Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 146 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. administrator, empowering the company to provision features to users and to manage group-related activities. Group administrators have the option of establishing an additional department layer of administration (for example, Sales or Engineering). This capability is especially useful for larger enterprises that want to distribute responsibilities for day-to-day administration to department administrators. x Personal Web Portal - Grants easy access to feature configuration and management to individual users. Activating and customizing services such as Call Forwarding and Call Notification is simple and intuitive. Hierarchy of the Web Portals: 3.35 Logging and Archival This subsection is applicable to all proposed functionality except Service Category 4, Centrex. A critical requirement of SCS is logging and archiving data such as signaling, traps, alarms, and media. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 147 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The following are minimum requirements: 1. Provision of traffic studies, upon DMS request. 2. Components within SCS that are able to log files to the archive repository. 3. Functionality to store archived data for a minimum of twelve (12) months, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. Provide for the capability to download the archived data when requested by DMS or the Customer at no additional cost. 4. Tools and devices that are able to logfiles. 5. DMS has unlimited and immediate access to logfiles. 6. Ability to log and archive media and signaling traffic when requested by DMS or Customer. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. 2. Describe in detail the logging and archival components. 3. Provide the technical detail related to how the logging and archival service will be implemented and accessed by DMS, and its day-to-day functionality. 4. Discuss the service, systems, and processes Respondent proposes to use to log and archive information. 5. Provide specifics of the logging and retention of archived information, including equipment specifications. 6. Describe how backups of archived information are accomplished. 7. Describe options to log and archive media and signaling traffic. [Enter the response here - 500 words] Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 148 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: 1.Describe in detail the proposed offering for this section, addressing all minimum requirements listed above. Traffic data is constantly monitored and stored within the management system database(s). The data can be accessed at any time, over any period, and analyzed via the various reporting mechanisms within the management system. The management system also monitors traffic in real-time and generates events or alarms as traffic congestion or signaling errors occur. Logfiles are accessible through the various reporting mechanisms within the management system and available through the online portal or by scheduled request. 2.Describe in detail the logging and archival components. All logged data is stored online within the management system database(s) for a period of 13-months in its raw data format and is accessible through the various reporting mechanisms within the management system. The management system does not archive data. Customers will work with the NOC to access information as required. AT&T Hosted Voice Service – AT&T will use the Reply Sidekick devices for troubleshooting and logging. The Reply Sidekick stores data for a period of 30-days. Reply is working on an export function to support archiving. NICE inContact Call Center solution stores call recording information and provides Call Analytic reporting through a web portal. For reporting, both standard and customer reports the data is stored for 25 months. For ACD recordings, it is a function of storage space, not time. 1Gb of storage per agent is included, and the storage is pooled (e.g., 100 agents = 100Gb which can be used across all agents). That 1Gb translates into 68 hours of recording. The State can download recordings and store indefinitely if desired. ACME SBCs – OCOM is used to logging and reporting in support of the Session Border Controllers. The State currently has access to this platform and will maintain access through the SUNCOM ITN. AT&T BusnessDirect will have some reporting available as well that user’s will be able to access on a 24x7x365 basis. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 149 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.Provide the technical detail related to how the logging and archival service will be implemented and accessed by DMS, and its day-to-day functionality. Any component that creates logfiles and can make the logfile available to the management system via network access, can have the logfiles stored within the management system database(s). The management system does not archive data. All logged data is stored online for the duration of the contract term in its raw data format and may be accessed via the online portal or by scheduled request. 4.Discuss the service, systems, and processes Respondent proposes to use to log and archive information. The management system proposed to log information is the VSM service provided by VIRSAE. All processes within the management system that gather logfile data are automated. The mechanisms used to gather the data are described in the graphic below. 5.Provide specifics of the logging and retention of archived information, including equipment specifications. The NOC will retain information in the on-line portal for the entire contract term. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 150 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 6.Describe how backups of archived information are accomplished. The VSM platform maintains all information online, and, as such, does not archive the State’s information. 7. Describe options to log and archive media and signaling traffic. Signaling traffic is constantly monitored and logged to the management system database(s). The management system also monitors signaling in real-time and generates events or alarms as errors occur. Restricting the logging of signaling traffic can be achieved by restricting the access of the management system to data streams. Signaling traffic is not archived and media is not logged or archived. 3.36 Review of Archived Information This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Review of archived information is of critical importance. Interpreting traffic flows is one of the most important operational tools used as part of the root cause analysis by Contractor during research on operational issues. SCS participants, including other awarded Contractors, DMS, and Customers, are potential users of this archived information. Contractor should provide tools, personnel resources, and monitoring processes that will be used to implement, maintain, and monitor any associated operational issues, including security of archived information. The following are minimum requirements: 1. Provide unlimited and immediate access to archived information, including real-time and batch access. 2. Provide a robust review process for archived information. 3. Provide review services. 4. Provide active assistance reviewing logs and interpreting traffic flows. 5. Provide operational processes that limit access to archived data, as appropriate. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 151 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Explain how real-time access is provided. 3. Explain how batch access is provided. 4. Describe how backups of archived information are accomplished. 5. Provide information regarding how review of archived information will be managed when variances are necessary for viewing different types of data. 6. Explain how active assistance to review logs and interpret traffic flows is provided. 7. Explain the operational processes which limit access to archived data. [Enter the response here - 1,500 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. Hayes will provide access to multiple platforms for reviewing logs and historical information to the following, but not limited to, Avaya System Manager for historical changes in most Avaya systems. Avaya CMS will be used for any historical call center reporting. Oracle Operations Manager can be used to see SIP trunks to the telco. Avaya ACR may be used for agent call recordings. Calero eCAS may be used for CDR records and reports. Hayes also deploys monitoring servers that send email alerts for up/down states of important connections and services. Hayes will provide training on each of the systems deployed, and review how to access, view logs, and check archives. Hayes backs up each server for the period of the contract, but that can be extended. Hayes operates a 24x7x365 NOC for Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 152 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. providing customer assistance should a customer need additional support accessing any reporting information. With regard to our SIP Trunking services, AT&T offers two primary tools that can be used to manage your service: 1. Network Performance Reporter 2. Oracle Communications Operations Monitor (OCOM) Network Performance Reporter Network Performance Reporter is a web-based tool accessed via our BusinessDirect® portal. This tool will provide visibility into the aggregate trunks serving the State of Florida. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 153 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Key benefits of Network Performance Reporter: x Gain the ability to monitor call quality and usage patterns. x Use the data provided to predict capacity needs. x Access easy-to-interpret reports over various time periods. x Quickly generate reports that show various levels of detail for selected parts of a network. Features / Capabilities: x Access call usage and volume reports. x Access reports of measured call quality compared to established standards. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 154 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Oracle Communications Operations Monitor Oracle Communications Operations Monitor (OCOM) is the platform we’re proposing in conjunction with our Acme Packet Session Border Controllers (SBCs). OCOM provides real- time, multi-vendor network analysis including: x Monitoring x Troubleshooting x Reporting OCOM in a Nutshell: x VoIP/UC monitoring tool o Real-time and full end-to-end correlation of sessions (as well as historic) o Even across different protocols and different equipment vendors x Passive, non-intrusive data acquisition o Oracle Linux software-based solution o Stand-alone probes on Linux servers connected to network taps x Presentation o Lightweight, modern, multiuser web-based GUI o Intuitive interface x Proactive Alerts Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 155 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 156 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Explain how real-time access is provided. The State will work with the AT&T Account Team and the AT&T/Hayes NOC/SOC for access to the multiple systems that will support the SCS ITN Contract. 3. Explain how batch access is provided. The State will have access to the AT&T/Hayes NOC to support this requirement. 4.Describe how backups of archived information are accomplished. The State will have access to online data through the NOC/SOC. This data is not archived, but made available through online web portals. 5.Provide information regarding how review of archived information will be managed when variances are necessary for viewing different types of data. The State will have access to the AT&T/Hayes NOC to support this requirement. 6.Explain how active assistance to review logs and interpret traffic flows is provided. The State will have access to the AT&T/Hayes NOC to support this requirement. 7. Explain the operational processes which limit access to archived data. The State will have access to online data through the NOC/SOC. This data is not archived, but made available through online web portals. 3.37 Trouble Ticketing Service Contractor is required to provide a trouble ticketing service for the management of tickets related to performance concerns, and the Contractor’s corresponding remediation efforts. Contractor will work to resolve tickets twenty-four hours a day, 365 days of the year. The following are minimum requirements: 1. Allow Customer to create a trouble ticket in the following manner, twenty-four hours a day, 365 days of the year: a. Calling a toll-free number and speaking to an agent. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 157 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Sending an email. c. Through a web-based online portal, which provides guidance to the authorized Customer as to how to complete a trouble ticket request. 2. Provide access to tickets twenty-four hours a day, 365 days of the year, via the web- based online portal. Customers must be able to view their tickets only, but DMS must have a global view of all tickets. 3. Coordinate ticket resolution with the Customer or authorized representative. The Customer or authorized representative must agree to the closure of a trouble ticket, which will be confirmed by the system through a call, email, and/or text message. 4. Classify trouble tickets based on issue severity, using the severity levels in the table below, and Customer type, such as public safety. 5. Provide notifications to the SUNCOM NOC and all affected Customers based on the severity level until an acceptable resolution is implemented. 6. Allows for reporting options for use by DMS and Customers regarding the details and status of opened, closed, and cancelled trouble tickets. 7. Allows for prioritization of public safety-affecting trouble tickets. Customer and SUNCOM NOC Notifications Table Severity Level Notification Time Notification Requirements Critical 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every hour. Major 15 minutes Initial contact with Customer within 15 minutes of an outage. Status updates will be provided every two(2) hours unless waived as unnecessary by the Customer or DMS. Minor 45 minutes Initial contact with Customer within 45 minutes of a trouble report and updates when conditions change. Status updates will be provided every four (4) hours unless waived as unnecessary by the Customer or DMS. Chronic As appropriate Customer will be advised of chronic status and updated as conditions change. Informational As appropriate Contractor NOC will respond to information requests within 72 hours. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 158 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all minimum requirements. 2. Describe in detail the ticketing components 3. Describe the existence of a production implementation of the proposed ticketing service. Indicate the size and scope of the implementation. 4. Describe the options for how the system can interface with other ticketing systems that may be in use by the Contractor, DMS, and its Customers. 5. Describe reporting options. 6. Describe the proposed process for notifications to the SUNCOM NOC and all affected Customers. 7. Describe how public safety-affecting trouble tickets will be prioritized. [Enter the response here - 300words] AT&T Response: Given the statements in this subsection: 1.Describe in detail the proposed offering for this section, addressing all minimum requirements. The ticketing system meets all the requirements of this section. Hayes NOC/SOC will receive all tickets from the State. Hayes in turn will coordinate with AT&T operation centers for all AT&T service related tickets. Hayes will document all information related to a ticket in the VSM platform. The State will have access to the status of a ticket as needed. In addition, AT&T uses various integrated customer-facing and internal trouble ticket management systems. The Hayes NOC will serve as the initial triage organization and interact with AT&T where appropriate. You can receive, review, and manage trouble ticket reports on your service via: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 159 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1.AT&T BusinessDirect® portal—enables you to report and review the status of wireline service issues online 2.Premier portal—enables you to report and review the status of wireless service issues online AT&T eBonding—enables your systems to exchange transaction request and response messages with our maintenance and ordering systems securely and directly Whether a repair incident is automatically detected by AT&T or initiated by the customer, AT&T’s ticket management systems generate a repair ticket. The ticket is routed to our remote diagnostic system for initial troubleshooting and resolution. If necessary, the ticket is sent to the local AT&T field center where a technician is dispatched to further isolate and resolve the problem. AT&T maintains a history of trouble tickets to help identify and prevent reoccurring problems in our network. We manage your services and track and resolve troubles using the following systems: x AT&T One Ticket System (AOTS) and the Business Maintenance Platform (BMP)— enable our Maintenance Centers of Excellence to manage trouble reports and to interface with the AT&T BusinessDirect® platform x Centralized Ticketing System (CTS)—enables us to log and manage wireless services trouble tickets x Work Force Administration (WFA) system—enables our maintenance teams to review and manage maintenance tickets and provisioning orders in our East, Midwest, Southwest, and West regions x Remedy-based Data Ticketing System (DTS)—enables our technicians to access service reports, verify customer service information, and view maintenance tickets for customers with data products in the Southeast region When you consider the importance of service continuity, these systems provide the integration and information necessary to clear troubles quickly. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 160 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Customer Service Guide Your AT&T Service Manager prepares a detailed service guide that is provided to you each quarter. This service guide includes the latest information on your service history, important contact information and procedures. With this document, you have the most updated escalation processes and important contact information when an escalation is needed. 2.Describe in detail the ticketing components. The State will have the options of calling the Hayes NOC/SOC to report a service related issues, sending an email to an email distribution, or logging into a web portal and submitting a ticket. This will be provided 24x7x365. 3.Describe the existence of a production implementation of the proposed ticketing service. Indicate the size and scope of the implementation. Hayes will be able to onboard customers into the VSM platform within 24 hours. For the AT&T systems, the State will work with the AT&T Account Team to get the BusinessDirect® accounts created. That process can take up to 48 hours for the initial accounts, but once an Administrator account is created, the State administrator will be able to create new accounts real-time. 4.Describe the options for how the system can interface with other ticketing systems that may be in use by the Contractor, DMS, and its Customers. For the VSM platform, the customer portal is completely customizable. What users can and cannot access, both globally and on an individual basis can be programmed. Customers can easily open tickets, ask questions, search for answers, check the work performed, the status of a request and more. Customers can submit and monitor tickets, update tasks, review invoices and check project statuses anytime. AT&T uses various integrated customer-facing and internal trouble ticket management systems. You can receive, review, and manage reports on your service via x AT&T BusinessDirect® portalenables you to report and review the status of wireline service issues online x Premier portalenables you to report and review the status of wireless service issues online Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 161 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x AT&T eBondingenables your systems to securely and directly exchange transaction request and response messages with our maintenance and ordering systems AT&T would like to learn more from the State on ticketing system integration requirements during contract negotiation. 5.Describe reporting options. The VSM solution has a vast accurate real time reporting package. Custom reports can easily be generated. 6.Describe the proposed process for notifications to the SUNCOM NOC and all affected Customers. The VSM system can process custom notifications to SUNCOM customers will be based any individual needs. Emails, phone calls or both can be sent as ticket information is update and closed 7.Describe how public safety-affecting trouble tickets will be prioritized. All tickets can be tagged with priority. Notifications can be sent out based on ticket type as well. Public safety tickets would carry the highest priority. 3.38 Monthly Maintenance Support Services This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Respondents should provide the option for Customers to purchase monthly maintenance support services. These services are above and beyond services managed by the NOC, manufacturer warranties and services contemplated in SOW section 3.6 Technology Refresh. The following are minimum requirements for monthly maintenance support service components: 1) repair of defective equipment, beyond NO diagnostics 2) service specific helpdesk support, beyond NOC helpdesk support 3) software upgrades Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 162 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4) equipment maintenance, which must ensure that all equipment meets the applicable service standards, beyond NO diagnostics 5) service will be available for the length of any rental terms 6) extension of service past the initial rental term, which may include reduced monthly support services beyond the initial rental term at a reduced-price DMS is also seeking services and features for SCS based on the topics listed below: 1) Options for annual preventative maintenance check and tune-up 2) Options for on-site maintenance and service depot maintenance 3) Options for multiple service depots within the State of Florida Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing all monthly maintenance support service components. 2. Describe options for annual preventative maintenance check and tune-up. 3. Describe options for on-site and service depot maintenance, including locations of service depots and on-site maintenance policies 4. Describe typical service and repair times, including how shipping will affect service and repair times. [Enter the response here - 500 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing all monthly maintenance support service components. All monthly support and vendor management is included in our offer. Break fix, parts and remote MACD are included in the monthly rate to the customer. This will include any preventative maintenance, software update releases, etc. 2. Describe options for annual preventative maintenance check and tune-up. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 163 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The VSM Release Manager mitigates risk by managing software version control. It analyzes the current software and firmware versions of configuration items in VSM’s CMDB. If the software or firmware version of a configuration item is not current, Release Manager recommends an update through the Suggested Software Updates report. Release Manager also ensures service providers are appropriately resourced with the correct versions of software to support their clients in the event of catastrophic outage - particularly when this requires reloading of precise releases of software, right down to specified patches and bug fixes. 3.Describe options for on-site and service depot maintenance, including locations of service depots and on-site maintenance policies On-site service depots can be provided at an additional cost. Since all stocked parts are at our Florida locations next day delivery can be expected. Service and repair times will be handled within the requirements of the SLA’s. Since most parts are warehoused at one of our Florida locations replacement parts will be shipped for next day delivery. If the serve call is received too late for next day delivery it will arrive the following business day. 4. Describe typical service and repair times, including how shipping will affect service and repair times. On-site service depots can be provided at an additional cost. Since all stocked parts are at our Florida locations, next day delivery can be expected. Service and repair times will be handled within the requirements of the SLA’s. Since most parts are warehoused at one of our Florida locations replacement parts will be shipped for next day delivery. If the serve call is received too late for next day delivery it will arrive the following business day. 3.39 Vendor Management This subsection is applicable to proposed services for Service Category 1, Unified Communications Services, and Service Category 3, Contact Center. Vendor Management is a minimum requirement. Vendor Management will always be provided to multi-tenant environments, and is an optional feature for single-tenant environments. All Single- tenant Customers will have the option to order Vendor Management. Vendor Management will be offered to Customers who utilize either the SCS purchase or rental options. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 164 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Vendor Management allows Customers to have a turnkey system solution, designed, supplied, built, or installed fully complete and ready to use upon delivery or installation, with the Contractor completely managing and operating the communication system when the Customer does not have the technical staff or does not wish to manage their own system. In providing Vendor Management, Contractor is to perform local and end- to-end site support for unlimited moves, adds, changes, monitoring, problem resolution, and reporting, and is completely responsible for the overall operations of the communication system. Contractors will perform operational-type systems programming, interface with other telecommunications contractors, and provide Customers with a services help desk. For single-tenant Customers who order Vendor Management for the Customer’s existing communication systems, Contractor will be given the opportunity to assess the Customer’s communication system and can propose a one-time upgrade fee to bring the system up to a level sufficient to deliver the necessary Vendor Management. This will be priced on an individual case basis, must be priced in accordance with the current CSAB Service Catalog, must show the prices are reasonable, customary, and justified, and is subject to DMS written approval. If a MACD order is considered extensive by both the Contractor and DMS, an agreement with the Customer and DMS will be developed in advance via a Specific Service Request, identifying the agreed upon deadlines and performance measures for the Contractor. Given the statements in this subsection: 1. Describe the proposed provision of Vendor Management services for Multi-tenant and Single-tenant environments. [Enter the response here - 500 words] AT&T Response: 1. Describe the proposed provision of Vendor Management services for Multi-tenant and Single-tenant environments. Vendor management will be provided to both Multi-tenant or Single-tenant environments, in accordance with section 4.13 of this document. However, as Vendor Management is generally labor-intensive, Vendor Management from AT&T will Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 165 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. provide the following changes to a Category 1, 2 or 3 Line or Seat, once the CSAB MACD request has been accepted by AT&T: x Profile information: UC login ID, First Name/Last Name, External Calling Name, Calling Line ID, Network Class of Service x Profile addresses: Telephone Numbers, Extensions, and Device Assignments x Profile Passwords: Web and VM Passwords x Profile Schedules: add, modify, remove schedules that apply to any UC seat feature x Profile Privacy: change a User’s visibility within the Agency or Location x Incoming Calls features: Anonymous Call Rejection, Call Forwarding (all types), Do Not Disturb, Aliases, Alternate Numbers, Calling Line ID Delivery, Selective Acceptance, Selective Rejection, Simultaneous Ring, and Sequential Ring (Find Me Follow Me), etc. x Outgoing Calls features: Call Return, Last Number Redial, Line ID Blocking, Speed Dial 8, Speed Dial 100, etc. x Call Control features: Barge-in Exempt, Call Waiting, Directed Call Pickup with Barge-in, Call Transfer, Music/Video On Hold, Push-to-Talk (Intercom), Remote Office, Shared Call Appearance, etc. x Calling Plans: Incoming Calling Plan, Outgoing Calling Plan, Outgoing Authorization Codes, Outgoing Digit Strings, etc. x Client Applications: Busy Lamp Fields x Messaging: Aliases, Distribution Lists, Greetings (settings only), Voice Management (MWI settings, VM notifications, VM carbon copies, Transfers on ‘0’, Unified Messaging access credentials) x Utilities: Authentication (for endpoints), Intercept User x Almost any UC seat (User) feature that can be changed from the Self- Management web portals. At a Location or Agency-wide level, Vendor Management will include changes to: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 166 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x an existing AutoAttendant menu (but not the addition of more menus) x Call Pickup groups, Hunt Groups, Group Paging x Calling Plans: Calling Plans: Incoming Calling Plan, Outgoing Calling Plan, Outgoing Authorization Codes, Outgoing Digit Strings, etc. x Communication Barring features for allowing/blocking certain calls for all UC seats at a Location or Agency-wide x Utilities: Password/Passcode Rules for individual UC seat web/VM access, Device Template configurations, etc. x Call Centers: adding or removing Agents from an ACD group, changing the Skill Level of an Agent, adding or removing Supervisors from an ACD group AT&T considers the following actions to be extensive, and subject to a Specific Service Request, with performance measures and agreed-upon deadlines, and professional service charges listed in the Vendor Service Catalog (all categories), approved in advance: x the creation or modification of media files for use in any announcements or greetings by an end-User or virtual-service x any change to an IVR process/script x any change to Call Recording features or settings x any change to a Contact Center feature, application or call flow, not specifically included above x any “business” SIP trunk creation or modification for UC/CC Service interaction with 3rd party devices or services, such as a Fax server, trunk to another PBX, server-based legacy IVR, etc. x any other custom request, that is not specifically listed above. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 167 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.40 Professional Services This subsection is applicable to all proposed functionality except Service Category 2, SIP Trunking, and Service Category 4, Centrex. Contractor is to provide Professional Services including, but not limited to, activities related to data collection and analysis, Customer network assessment, system design, service implementation and delivery, system testing, project management, and system support. Given the statements in this subsection: 1. Detail the professional services to be offered, including any catalog of options for professional services. [Enter the response here -1,000 words] AT&T Response: 1. Detail the professional services to be offered, including any catalog of options for professional services. Professional Service will be provided for all customers relating to the specific project. Data collection and analysis, Customer network assessment, system design, service implementation and delivery, system testing, project management, and system support. AT&T has provided a rate for professional services in the Vendor Service Catalog (all categories). 3.41 Survivability Support This subsection is applicable to all proposed functionality except Service Category 4, Centrex. Customers may choose to purchase features and services to accommodate survivability. Survivability is the ability of services to continue to operate effectively under adverse conditions, though portions of the system may not be working properly. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 168 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Provides various configurations for Customer premises equipment (e.g. SBCs and local gateways) designed to avoid single points of failure. 2. Designs facilitating automatic survivability activation. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the topics listed above. 2. Describe survivability options including, at a minimum, hardware, software, configuration processes, and implementation strategies intended to provide continued operation for proposed services and diagrams to illustrate the proposed configuration. 3. Discuss both the administrative issues and technical issues. 4. Provide a list of the services/functions that are not available or have reduced functionality when is site is operating in site survivability mode. [Enter the response here - 500 words] AT&T Response: Given the statements in this subsection: 1.Describe in detail the proposed offering for this section, addressing the topics listed above. With the advent of cloud-based Hosted Voice over IP Telephony (VoIP) services, VoIP Survivability solutions fall generally into two categories, based on the presumption that there exist adverse conditions affecting all or part of the network path from the Customer’s premises to the Call Control Cores of a cloud-based SCS VoIP Service: 1) Deploy multiple network access paths from the customer’s premises, using diverse physical access, diverse transport routing, and fine-tuning standards-based network failover protocols such as Border Gateway Protocol to minimize path convergence time. This category of solutions supports Survivability of all SCS Services in Categories 1, 2 and 3. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 169 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2)Order backup access trunks to the PSTN and deploy optional Survivability hardware/software (such as a Cisco Survivable Remote Site Telephone device, and Avaya Survivable Remote Gateway, or a SIP Session Border Controller) on the customer premises, to provide degraded access to UC services, also known as Site Survivability Mode These backup trunks can maintain a customer’s ability to receive inbound calls which is typically more difficult to maintain than outbound. IP Flex Enhanced Features can be configured to invoke Call Forwarding Not Reachable for a site that has lost its SIP Trunk (or PSTN SBCorLSP Network Redundancy/Resiliency-MFN SBCorLSP SCS Cores MFN Internet PSTN SBCorLSP Network Redundancy/Resiliency-Disparate Networks SBCorLSP SCS Cores MFN Encrypted Tunnels Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 170 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. UC user that is unreachable). In this scenario, inbound calls will forward to a 10-digit TN provided by the customer (which can represent a TN on a PRI, cell phone, call center, etc). If the customer orders a Single-tenant premises-based UC solution, HA-capable software will be provided at no additional cost; however, HA hardware solutions on a customer premises, will be the customer’s responsibility. UC equipment located on a customer’s premises, will be configured to recognize if an active Call Control Core is not fully operational, and redirect signaling messages towards an alternate Call Control Core. There may be attempts to redirect signaling messages to multiple Call Control Cores; if optional Survivability equipment has also been deployed (option 2 above), it will be configured to provide limited UC service until at least one cloud-based Call Control Core becomes reachable again. There may be some momentary interruption of service in the unlikely event that an active Call Control Core becomes adversely affected; in a few cases, an SCS endpoint device/client may have to re-register its session to the subscribed SCS Service, but no degradation of UC service features will occur once a new session to an active UC Call Control Core is established. 2.Describe survivability options including, at a minimum, hardware, software, configuration processes, and implementation strategies intended to provide continued operation for proposed services and diagrams to illustrate the proposed configuration. As stated above, Survivability strategies based on deploying additional Wide Area Network redundancy/resiliency don’t require specific Survivability hardware/software, and therefore are easily implemented. Possible configurations include multiple trunks of the same type on the MFN network, or multiple trunks from multiple ISPs (even with unequal speeds), if using the Internet as a primary path to SCS VoIP Services, or even encrypted SD-WAN overlay networks (per the clarification response to DMS, any SD- WAN devices deployed at the SCS cores will be Shared, unless the State wishes to procure Dedicated SD-WAN devices for selected SCS customers), which can support VoIP resiliency across disparate underlay transport networks. Like all applications on a business grade Wide Area Network, the needs of an SCS service need to be taken into PSTN SBCorSBG Site Survivability PSTN MFN GW Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 171 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. consideration along with the bandwidth, transport, and total utilization requirements of all other application(s) being served Over The Top (OTT) of these circuits. Customers whom wish to deploy Site Survivability solutions, will need to order at a minimum, a premises Survivability device that interoperates with the SCS VoIP solution being deployed, and some number of analog or digital Telephony trunks from a SCS Centrex provider or Local Exchange Carrier. The number of trunks required will determined by the business needs of the customer, and functionality required (Direct Inward Dialing being a prime consideration). In turn, the number and type of PSTN trunks needed will impact the configuration and count of all premises Survivability device(s) required to support those PSTN trunks. In addition to these backup trunks, customers can configure call forward not reachable within our IP Flex Enhanced Features package. This will enable incoming calls unable to reach the customer to be forwarded to any 10-digit TN provided by the customer. This feature (and all other Enhanced Features) are managed via a web portal provided at no charge. Next, more advanced Survivability functions (Call Distribution, Aliasing, Multiple/Shared Call Appearances, Local Conferencing etc) need to be included in the Survivability design, where available. We also offer an IP Flex Mobile Client for Apple and Android smartphones. This app when enabled, will allow users to make and receive calls over their existing cellular service using their IP Flex business identity. Lastly, the specific tuning of the Site Survivability feature itself needs to be designed and configured, based on device capabilities, network topology, local dial plans, and business requirements for endpoint availability. This must include the triggering metrics for entering Site Survivability operation, a minimum “hold” period where Site Survivability will remain enabled regardless of WAN availability, and the “fallback” metrics required to gracefully return the site to full operational status. 3.Discuss both the administrative issues and technical issues. Once the UC solution signaling paths and Site Survivability parameters have been established, the only real Administrative issues to contend with are those based on use of FQDNs and the Domain Name Service to obtain the authorized list of Call Control peers to obtain SCS UC service from. When configuring the authorized Call Control peers in a premises device to use static IP addresses in the authorized list, the solution is immune to failures/degradations of the Domain Name Service, but also may not scale Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 172 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. beyond primary/secondary peers. Remote access to any premises-based Survivability hardware is also recommended. The most common Survivability Support technical issues are related to the speed of network convergence for deployments relying on redundant network paths to overcome loss of service; and the fine-tuning of the UC signaling stack to strike the delicate balance between entering and exiting Site Survivability Mode, the other major Survivability strategy. In the case of the former, the speed of network convergence will determine the adverse effects on the end-Users, based on certain signaling time-out parameters of the individual SCS VoIP solutions employed. For standard SIP signaling services, the T1 and T2 timers in most implementations default to 500ms and 2000ms, so any network convergence slower than the signaling timers, would result in adverse effects (sessions dropped, non-responsive soft function keys, delays to dial tone, etc) to the end-User (impact on media is a different discussion). The positive aspect of relying on network convergence, is that once convergence is complete, all VoIP services/functions are fully operational with little to no degradation. As many networks do not re-converge quite so quickly, the most immediate effect is usually a timeout on the receipt of a response to a signaling message, which triggers a retransmit of that message, potentially redirected to another signaling peer. In the case of the latter (the fine-tuning of Site Survivability metrics), the dangers of intermittent network performance may wreak havoc on the premises Device’s (LSP/SBC devices) Survivability process triggers, causing a VoIP service “flapping” condition which often frustrates end-Users even more than being out of service completely. Still, a positive aspect of Site Survivability is that basic UC service will still be available even with a total failure of wide area network transport at the adversely affected Site. All desk phones will be able to make and receive external calls but features that require access to cloud-based resources, may be degraded or unavailable. Some Site Survivability devices offer more feature/functionality than others, AT&T will discuss Survivability hardware details with any SCS UC customer, based on the desired UC solution. AT&T has real-world experience with these issues over the past 13 years of offering UC service on State contract and will work with DMS to use that experience on behalf of SCS subscribers. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 173 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Provide a list of the services/functions that are not available or have reduced functionality when is site is operating in site survivability mode. Assuming that a UC Customer in Site Survivability mode will have alternative trunks for PSTN access and will be able to make and receive calls from the PSTN, the following UC features will not be available or have reduced functionality when an SCS site is operating in Site Survivability mode: Authentication, Automatic Callback, Barge-in Exempt, Basic Call Logs, Busy Lamp Field, Call Center Monitoring, Call Forwarding Busy, Call Me Now, Call Notify, Call Return, Call Trace, Calling Name Delivery, Calling Name Retrieval, Calling Number Delivery, Calling Line ID Blocking, Calling Party Category, Charge Number, Connected Line Identification Presentation, Connected Line Identification Restriction, Custom Ringback User (all types), Directed Call Pickup, Directed Call Pickup with Barge-in, Executive, Executive – Assistant, Flash Call Hold, Flexible Seating Guest, Hoteling Guest, Hoteling Host, In-Call Service Activation, Last Number Redial, Malicious Call Trace, Multiple Call Arrangement, Music On Hold User, N-Way Call, Preferred Carrier User, Priority Alert, Privacy, Push to Talk, Security Classification, Sequential Ring, Shared Call Appearance, Silent Alerting, Simultaneous Ring Personal, Speed Dial 100, Speed Dial 8, Two-Stage Dialing, Video On Hold User, Virtual On-Net Enterprise Extensions, Voice Portal Calling, Zone Calling Restrictions. With regard to SIP Trunking services, going into survivability mode will impact these features: x 911 – This will have to be routed out another facility such as a local analog line, PRI, etc. x On-net calling will not be available x Trunking capacity will be diminished x Call Quality Monitoring x Call Detail Records will not be available Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 174 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.42 Service Level Agreement Performance Monitoring, and Reporting The Contractor will be required to provide and operate an SLA Performance Monitoring Service. The Contractor will be required to monitor performance of its services in relation to the respective SLAs through the use of the SLA Performance Monitoring Service. The SLA Performance Monitoring Service is a system that will track and log information on outages, Degradation, and other SLA requirements. The system’s general functionality is to provide notifications to Customers. The following are minimum requirements: 1. DMS and its Customers must have access to the SLA performance metrics of the Contractor-provided services. Contractor must provide DMS access to 100% of the raw data upon request. 2. SLA Performance Monitoring Service functionality will: a. Accept information from the Contractor’s management system and trouble ticketing system b. Collect data on outages, Degradation, timely closure of CSAB entries, and other SLA requirements on a real-time basis 3. The SLA Compliance Report is a deliverable due to DMS on a monthly basis. The compliance report is the sole responsibility of the Contractor. The SLA Compliance Reports will: a. Provide to the DMS Contract Manager within ten (10) days from the start of the calendar month, reporting on the prior calendar month. The first report is due within ten (10) days of the third full month after Contract execution. The final acceptance of this report is at the sole discretion of the DMS Contract Manager b. Include all categories of applicable SLAs in Attachment C – Final Service Level Agreements c. Include N/A for SLAs where no services have been delivered during the project management Implementation Phase d. Be in a Microsoft Excel format, and shall not be locked or password protected Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 175 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. e. Include adequate documentation to demonstrate the Contractor’s reported monitoring Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Describe the existence of at least one production implementation of the proposed SLA Performance Monitoring Service, and related SLA scrubbing process. Indicate the size and scope of the implementation. Respondents may be asked to demonstrate examples of these during negotiations. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T will assign an SLA Manager to support the SCS ITN Contract. The AT&T SLA Manager will have access to the internal reporting platforms associated with each service line supported under the SCS ITN Contract. The AT&T SLA Manager will be responsible to create the SLA Compliance reports defined in this section and will collaborate with the Hayes assigned SLA Manager to create the consolidated monthly reports. A full dashboard will be provided DMS as requested above. x Per the clarification response to DMS, the State asked: This appears to be a manual process. Who will be handling this task? AT&T Response: The response indicates that Hayes and AT&T will each have an SLA manager. These managers will collaborate on available analytical data. Some of the events that will exist will be outside of the control of the parties of this contract. For example, an MFN-2 outage will cause an apparent SLA event and may be noted in the SLA report but not necessarily used in the SLA payment calculations. The same is true for other network events such as latency and jitter within network elements not provided by this contract. For these reasons, there will be a certain amount of manual intervention. 2. Describe the existence of at least one production implementation of the proposed SLA Performance Monitoring Service, Dashboard, and related SLA scrubbing Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 176 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. process. Indicate the size and scope of the implementation. Respondents may be asked to demonstrate examples of these during negotiations. AT&T will assign an SLA Manager to support the SCS ITN Contract. The AT&T SLA Manager will have access to the internal reporting platforms associated with each service line supported under the SCS ITN Contract. The AT&T SLA Manager will be responsible to create the SLA Compliance reports defined in this section and will collaborate with the Hayes assigned SLA Manager to create the consolidated monthly reports. A full dashboard will be provided DMS as requested above. 3.43 Training This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. Contractor is required to provide training on the use and administration of its proposed systems and services. Instructors must possess advanced knowledge and experience on the topic they present. Instructors can be from the Contractor’s and subcontractor’s teams. Contractor should consider the following training delivery methods: 1. Live, instructor-led training at the Customer site or a mutually agreed upon site. 2. Recorded, on-demand training. 3. Live, web-based training. The following are minimum requirements: 1. Provide DMS staff with training that focuses on technologies, systems, tools, services, and security training. Security and SCS tools are two topics that will be offered frequently and on an ad hoc basis. 2. Provide system administration training to all Customers and DMS operations staff. System administration training for DMS operations staff will be more specific than the generalized Customer system administration training. 3. Provide end-user training with a focus on the use of the system and service features. The frequency and logistics will be coordinated with the Customer and DMS. 4. Where applicable, provide Contact Center training. The frequencies and logistics for this type of training will be coordinated with the Customer and DMS. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 177 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Provide “train the trainer” training, whereby Customers are trained to deliver internal trainings on SCS. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 178 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. 2. Discuss the process for providing training and detail on the potential suite of instructional topics that will be provided on an ongoing basis. 3. Discuss SCS related topics such as best practices, and the equipment utilized in SCS. 4. Discuss the potential suite of training topics, general scope, delivery method, and timing of the classes. 5. Provide specific detail on training for security, and SCS tools. 6. Describe the distinctions between the training provided to DMS operations staff and the more generalized training for Customers. [Enter the response here - 750 words] AT&T Response: 1. Describe in detail the proposed offering for this section, addressing the minimum requirements listed above. AT&T offers a number of training options based on the product and service available on the SCS ITN Contract. 2. Discuss the process for providing training and detail on the potential suite of instructional topics that will be provided on an ongoing basis. The training options offered by AT&T may vary based on the product and service. Because we offer various training options, you can choose the type of training that best meets your needs. Hayes is also able to provide face-to-face training and they are in Tallahassee for added convenience. AT&T is able to provide training at different locations throughout the State of FL. The AT&T BusinessDirect® Learning Center provides multiple tools to help you use the portal. Available online at www.att.com/learningcenter, it provides self-help Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 179 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. tools as well as instructor-led training, documents, and demonstrations. When you visit this website, you can access the following training methods: Training Method Description Live Web Seminars Instructor-led online seminars that let you capitalize on real-time Q&A sessions and follow- up On-demand Seminars Downloadable pre-recorded web seminars that enable you to view full sessions or view selected topics on your own time Tutorials Self-paced tutorials that focus on specific tasks like how to download call detail, request a credit, or place an order for service Fact Sheets, Brochures and Other Documents Information and how-to guides for users and administrators Demonstrations Step-by-step instructions on how to complete tasks and practice what you have learned Live Classroom Training Instructor-led classroom training by a certified instructor In addition to the Learning Center, we provide x In-person support coordinated via your sales representative, who can assist you with learning about, signing up for, and using these tools x Telephone support via Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 180 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. o AT&T BusinessDirect® Center at 800-221-0000 for technical assistance from 8 a.m. to 8 p.m. Eastern Standard Time x Online support. While you’re in the portal, via AT&T BusinessDirect® Chat Live AT&T will provide DDoS Dashboard training and SecureLogix training to State designated personnel as part of the service delivery processes. 3. Discuss SCS related topics such as best practices, and the equipment utilized in SCS. AT&T will provide training on the web portals and the managed security services offered as part of the core network. 4. Discuss the potential suite of training topics, general scope, delivery method, and timing of the classes. DMS can access AT&T BusinessDirect as discussed in item 2, above to see a list of potential training topics. For ad hoc training request, please work with the AT&T Account Team for scheduling. 5. Provide specific detail on training for security, and SCS tools. AT&T will provide training on the web portals and the managed security services offered as part of the core network. 6. Describe the distinctions between the training provided to DMS operations staff and the more generalized training for Customers. DMS can access AT&T BusinessDirect as discussed in item 2, above to see a list of potential training topics. For ad hoc training request, please work with the AT&T Account Team for scheduling. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 181 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.44 Project Management The Contractor must provide project management services in accordance with the Florida Agency for State Technology regulations set forth in Chapter 60 GG-1.002, Florida Administrative Code (F.A.C.), for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document, or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager and are subject to approval and acceptance by the Department. Any deliverables submitted but not accepted by the Department will be subject to the applicable financial consequences until the Department accepts the deliverable. The following subsections contain the minimum requirements for SCS Project Management: 3.44.1 Project Charter and Project Management Plan 1. The Project Charter is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Charter within four weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Charter must formally authorize the existence of a project and provides the DMS and Contractor’s Project Manager with the authority to apply organizational resources to project activities. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 2. The Project Management Plan is a deliverable subject to final acceptance by DMS. The Contractor must submit an acceptable Project Management Plan within 4 weeks of the Contract execution. a. Minimum Acceptance Criteria: The Project Management Plan is the document that describes how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. The plans listed below may be considered as additional components of the Project Management Plan. However, DMS considers these plans listed below as deliverables separate from the Project Management Plan. 3. Readiness Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Readiness Plan within six weeks of the Contract execution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 182 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed organizational readiness strategy and associated plans that outline a readiness methodology, approach, activities, dependencies, and assumptions for key stakeholders to successfully support project activities. 4. Communications Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Communications Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must develop a Communications Management Plan that defines all communication touch points between the Project and all impacted stakeholders. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 5. Risk Management Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Risk Management Plan within six weeks of the Contract execution. 6. The Contractor must submit an acceptable Requirements Management Plan within six weeks of the Contract execution. a. Minimum Acceptance Criteria: The Contractor is responsible for managing all business requirements, including confirmation, design, development, testing, and validating that they are ultimately met during implementation. The Contractor’s Project Manager will work with DMS to develop and administer a plan to effectively manage requirements throughout the Project. 7. The Disaster Recovery Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Disaster Recovery Plan within three months of the Contract execution. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of the disaster recovery plan and record of plan changes. The plan will include the following at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 183 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support TimeLine. 3.44.2 Project Management Implementation Phase The Project Implementation Phase starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. Project Management Implementation Phase - Schedule 1. Project Management Implementation Phase Schedule is a deliverable subject to final acceptance by the Department. Contractor must submit an acceptable Project Management Implementation Phase Schedule to the DMS Project Manager every two weeks by noon ET on Fridays. The document must be baselined, be resource loaded with predecessors, successors, durations, costs, and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI) and updated every two weeks as needed until the completion of the Project Implementation Phase. This should be accompanied with a narrative which includes the current status of the project, actions that have taken place in the last two weeks, any new risks and their associated risk mitigation plans, any new issues, and any tasks more than then percent (10%) behind schedule and a plan to complete the task. a. Minimum Acceptance Criteria: Create and maintain a Microsoft Project 2016 (or higher) schedule to incorporate all project activities to the agreed upon work breakdown structure level. The schedule must include at a minimum: task durations, start and finish dates (baseline and actual), predecessors and successors, resources, deliverables, and milestones, and must calculate CPI and SPI earned value metrics. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 2. Project Management Tracking Logs (Risks, Issues, Action Items, Decisions, and Operational Changes requested) are deliverables that are first due two weeks Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 184 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. following the Project Kickoff Meeting, and shall be due every two weeks thereafter, until the completion of the Project Implementation Phase. These are updated as necessary, as determined by the Contractor and DMS. a. Minimum Acceptance Criteria: The Contractor must identify, assess, document, and recommend mitigation strategies by updating and submitting to DMS the tracking logs at a minimum of bi-weekly to reduce project risks and issues. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 60GG-1.002, F.A.C. 3. Project Status Report is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Project Status Report to DMS. This deliverable is first due within two weeks of the Project Kickoff Meeting after Contract execution, and shall be due weekly thereafter, until completion of the Implementation Phase. a. Minimum Acceptance Criteria: The Contractor must provide weekly Project Status Reports which are due via email to the DMS Contract Manager each Thursday by 5 PM Eastern time, and must include: i. A narrative description of significant project activities that have been conducted or are underway. ii. The progress-to-date on project activities. iii. An explanation of any tasks/activities that are behind schedule and a plan to bring them current. iv. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. v. Upcoming deadlines. 3.44.3 Project Management - Guides The Contractor shall create the following guides. These guides are deliverables subject to final acceptance by DMS. The Contractor must submit acceptable guides to DMS within three (3) months of Contract execution, and will be updated as necessary during the Contract term. The guides are subject to the final acceptance of DMS. 1. SCS Operations Guide. The Contractor shall create a SCS Operations Guide. This will include engineering, operational, and business processes for service delivery. At a Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 185 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. minimum, the guide includes ordering, trouble reporting, SLA monitoring, and invoicing processes. 2. SCS User Guide. The Contractor shall create a SCS User Guide, intended to provide a set of instructions for the Customer on how to use the services. 3. SCS System Administration Guide. The Contractor shall create a SCS Administration Guide for Customers and describe all administration processes for service delivery. 3.44.4 Project Management - Closure 1. The Contractor shall create a project closure documentation. This is a deliverable due to DMS one (1) month from the close of the Project Implementation Phase. a. Minimum Acceptance Criteria: The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.44.5 Project Management Implementation and Migration Plans 1. Implementation Plan is a deliverable subject to final acceptance by DMS. Contractor must submit an acceptable Implementation Plan to DMS within six weeks of the Contract execution. The Implementation Plan will address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Charter and ends with the DMS acceptance of a completed Services Infrastructure Checklist. a. Minimum Acceptance Criteria: The Contractor must deliver a detailed Implementation Plan that outlines an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation . Furthermore, the Implementation Plan shall include at a minimum: i. Schedule of activities. ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. System buildout. v. Acceptance. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 186 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. vi. Migration cutover. vii. Fallback to previous service. viii. Interface with CSAB for billing and ordering. ix. Interface with MFN (Network-to-Network Interface, day-to-day operations, and security). x. Network support. xi. Operations Centers (NOC and SOC). xii. Day-to-day operational support services. xiii. Training – cross reference training section. 2. Individual Customer Specific Migration Plans: The Contractor will be responsible for creating Individual Customer Specific Migration Plans as each existing and new Customer migrates to SCS. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under SCS. The Individual Customer Specific Migration Plans are deliverables that must be developed in coordination with the Customer, and are subject to the acceptance of DMS and the Customer. These Individual Customer Specific Migration Plans will vary based on the proposed service and the complexity of the service migration. Contractor must submit plans acceptable to DMS and the Customer within four (4) weeks of Contractor’s receipt of a written notification of the plan’s requirement from DMS to the Contractor. Furthermore, the Individual Customer Specific Migration Plans shall include at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. iii. Migration and preparation planning. 1. Impact analysis. 2. Stakeholder communications plan. iv. Migration management. v. Engineering. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 187 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. vi. System buildout. vii. Acceptance(phase/final). viii. Migration cutover. ix. Fallback to previous service. x. Day-to-day operational support services. xi. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail how the Respondent will provide project management in accordance with the minimum requirements listed above. [Enter the response here - 500 words] AT&T Response: 1. Describe in detail how the Respondent will provide project management in accordance with the minimum requirements listed above. AT&T will provide a Project Manager to track and coordinate all the activities throughout this project and keep you constantly updated on the progress. AT&T brings the resources and technical expertise to deliver the following services in support of our proposed network solution. x Develop detailed logical and physical diagrams for all network designs; x Review designs with designated staff for approval and signoff; x Order, configure, install, and test any equipment, software, and circuits; x Implement production network; x Facilitate migration of systems and services to new technologies; x Follow DMS change management procedures; x Coordinate with DMS for scheduling changes with a documented change and configuration management process; Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 188 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Thoroughly document all implemented configurations via the configuration management process; x Turn over all documentation to DMS upon completion of project; x Perform knowledge transfer to designated DMS staff for the implemented network technologies (designs, configurations, standards, management, etc.). x Maintain the WAN, Internet, and Security services; Installation, Implementation and Deployment AT&T understands the importance of managing our customers network services. For this ITN Contract to be a success, an effective plan must be thoroughly designed, documented, and executed. These steps are critical in preventing any service disruption to your agencies/customers. We have an excellent record of managing large scale network installations, migrations and upgrades including multiple projects throughout the State of FL. AT&T Global Program Management will assign resources as needed to support the contract. AT&T will use a Hayes Program Manager who is well-skilled in managing voice programs for the State. Our Program Management team will work closely with your project team to develop and implement comprehensive project processes and plans. Project Management includes the Statement of Work, Master Schedule and site schedules, Project Acceptance Criteria, and other key deliverables that support your overall plan. Project Management provides a project or program manager who coordinates project resources including all project staff, other internal AT&T resources, WAN/remote access service providers, cabling contractors, and other 3rd party resources. They may be based onsite or work remotely depending on project requirements. A project is a non-routine job with defined start and end dates, a scope, and a budget. In most cases, an ad-hoc organization executes a project and disbands once the project is over. Network integration projects require project management expertise. Our professional project managers in the World Wide Project Management Group are technical and logistical problem-solvers who are trained and experienced in planning and implementing integration projects. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 189 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Project Management capabilities are reinforced by our expertise in networking, structured cabling, inventory management, and global logistics. Project Management complements the LAN, WAN, and remote access equipment configuration, staging, installation, and on-going support services. We can combine Project Management with many network implementation services to deliver any size or scope of Network Integration project. We have broad expertise in technology deployments including IP Telephony, WiFi, IP video, cabling, data center build-outs, national and international local area network/wide area network installation, PBX, video, call centers, and security systems. AT&T's Project Management uses experienced, specialized resources and standard, proven methodology to transition your network to an AT&T-managed service. The AT&T project management organization has extensive experience with large, complex projects, and we use that knowledge to transition your network. As part of our methodology, we use field-proven deployment templates, documents, tools, and processes, which we base on our previous successful implementations and transitions. We employ certified Project Management Professionals (PMPs) who can deliver projects and implementations using PMI Project Management Body of Knowledge (PMBok) methodologies. These methodologies help ensure a smooth transition of your managed network services to comprehensive AT&T management. Our project team applies those methodologies to x Work with your organization to create and implement the project plan x Establish a web portal as a communication and collaboration tool for both parties x Establish processes to manage risk, changes, communication, and transition governance We assign a Project Manager as your SPOC to help ensure end-to-end responsibility and accountability for the successful delivery of the project. In addition, we staff the project team to meet the needs of your specific project, including the timing and required scope of work. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 190 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. We regularly communicate with you throughout each transition phase and continually evaluate resources to help ensure adequate project coverage. And, we use the appropriate risk mitigation strategies to minimize end-user impact and to smoothly and successfully transition your services. 3.45 Services Infrastructure Checklist This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. The Contractor will be required to provide DMS upon request with any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed, or is otherwise permitted by DMS. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All Requirements on the checklist must be fulfilled in accordance with the Contract including, but not limited to, the corresponding SOW sections referenced therein. Additional requirements may be added to the checklist at the discretion of DMS. All items listed in the checklist must be successfully tested, or otherwise approved by DMS in writing, before the Contractor is permitted to go-live with any services to perform under the terms of the Contract. The timeline for checklist completion will be agreed in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, will be done in writing between the DMS Project Manager and the Contractor, and is in DMS’ sole discretion to approve. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 191 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Section Reference Requirement Statement of Work subsections 2.1 through 2.6 All required key staff positions have been filled with individuals who possess the applicable required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. Statement of Work subsection 2.7 Customer Support Team has been sufficiently staffed and trained. Statement of Work subsections 2.8, 3.23, and 3.24. Network Operations Center (NOC) and Security Operations Center (SOC) teams have been sufficiently staffed and trained. Statement of Work subsection 3.2 A production environment is in operation and viewable by DMS for all proposed services, in accordance with the section reference. Statement of Work subsection 3.8 The Contractor is capable of providing long distance services for all proposed service offerings, excluding Centrex, and is able to fulfill Customer orders. Statement of Work subsection 3.9 The Contractor is capable of providing toll-free services for all proposed service offerings and is able to fulfill Customer orders. Statement of Work subsection 3.10 The Contractor is capable of providing monitoring and reporting on call quality. Statement of Work subsection 3.11 The Contractor is capable of providing telephone number portability for any Customer ordered service. Statement of Work subsection 3.12 The Contractor is capable of providing temporary suspension of service for any Customer ordered service. Statement of Work subsection 3.13 The Contractor is capable of providing all proposed service offerings for any Customer ordered service, including the ability to intercept messages. Statement of Work subsection 3.15 The Contractor is capable of connecting with MyFloridaNet. Statement of Work subsection 3.16 The Contractor is capable of providing service interoperability. Statement of Work subsection 3.17 The Contractor is able of providing dedicated IP access. Statement of Work subsection 3.18 The Contractor is able to provide services effectively within Customer- specific domains. Statement of Work subsection 3.20 The Contractor is able to test hardware and software before making any change in service. Statement of Work subsection 3.21 The Contractor and DMS have agreed upon the inspection process and any requested inspections have been completed including applicable remediation. Statement of Work subsection 3.22 The Contractor’s webpage content is accepted in writing and is published to the internet. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 192 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Section Reference Requirement Statement of Work subsection 3.23 The Contractor’s NOC is fully operational. Statement of Work subsection 3.24 The Contractor’s SOC is fully operational. Statement of Work subsection 3.25 The Contractor’s hardware, software, and processes are designed and implemented using HA/HR characteristics. Statement of Work subsection 3.28 The Contractor is able to provide all security functionality. Statement of Work subsection 3.31 The Contractor’s management services are fully operational and have Dashboard capability. Statement of Work subsection 3.32 The Contractor’s tools are fully operational. Statement of Work subsection 3.34 The Contractor’s Online Portal for self-management is fully operational. Statement of Work subsections 3.35 and 3.36 The Contractor’s logging, archival, and review services are fully operational. Statement of Work subsection 3.37 The Contractor’s trouble ticketing service is fully operational. Statement of Work subsection 3.40 The Contractor is ready to provide Professional Services. Statement of Work subsection 3.41 The Contractor is able to provide configurations for Survivability. Statement of Work subsection 3.43 The Contractor has provided training to DMS on the use and administration of its proposed services. All necessary training to support go-live operations has been completed to DMS’ satisfaction. Statement of Work subsection 3.44.1 (1) The Contractor has provided an acceptable Project Charter. Statement of Work subsection 3.44.1 (2) The Contractor has provided an acceptable Project Management Plan. Statement of Work subsection 3.44.1 (3) The Contractor has provided an acceptable Readiness Plan. Statement of Work subsection 3.44.1 (4) The Contractor has provided an acceptable Communications Management Plan. Statement of Work subsection 3.44.1 (5) The Contractor has provided an acceptable Risk Management Plan. Statement of Work subsection 3.44.1 (6) The Contractor has provided an acceptable Requirements Management Plan. Statement of Work subsection 3.44.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 193 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Section Reference Requirement Statement of Work subsection 3.44.3 (1) The Contractor has provided a SCS Operations Guide. Statement of Work subsection 3.44.3 (2) The Contractor has provided a SCS User Guide. Statement of Work subsection 3.44.3 (3) The Contractor has provided a SCS Administration Guide. Statement of Work subsection 3.44.5 (1) The Contractor has provided the Implementation Plan. Statement of Work subsection 4.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. Statement of Work subsection 4.7 (All) The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. Statement of Work subsection 4.7.10 The Contractor has demonstrated the ability to provide a detailed billing file, and do so in a mutually agreed upon secured delivery method. Statement of Work subsection 4.9 The Contractor has finalized with the Department the timeframe(s) for invoice submission(s) for the Contractor’s proposed services. Statement of Work subsection 5 The Contractor is capable of providing Unified Communication services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work subsection 5.4 The Contractor is capable of providing LAN Support Services. If the Contractor is not contracted for this optional service, this item does not apply. Statement of Work section 6 The Contractor is capable of providing SIP Trunking services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 7 The Contractor is capable of providing Contact Center Services. If the Contractor is not contracted for this category of services, this item does not apply. Statement of Work section 8 The Contractor is capable of providing Centrex services. If the Contractor is not contracted for this category of services, this item does not apply. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 194 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.46 Transition This subsection is applicable to all proposed functionality. This subsection includes technical, administrative, and contractual topics associated with the end of the Contract, or breach of the Contract, and requirements relating to transition between SCS and the replacement Contract for future iterations of this service or a similar service. The following are minimum requirements: 1. The Contractor will be required to perform end-of-service, which may take place at any time during the Contract term, and end-of-contract transition services prior to the expiration or termination of the SCS Contract at no cost. The full transition of existing services to replacement services or contracts is hereby explicitly made a criterion for completing the Contract. Extensions of the Contract are subject to the same terms and conditions set forth in the initial Contract and any written amendments signed by the Parties. 2. Upon request by DMS, the Contractor will be required to submit a transition plan. 3. As services migrate from SCS to any replacement service, DMS will continue to pay only for each service still served under the Contract. 4. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS is not obligated to maintain SCS contracted services for any set number of users or locations. 5. The SCS Contractor is required to work with DMS and any other DMS Contractor as expeditiously as possible in order to transition which includes, but is not limited to: a. Cooperation that will ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. b. Maintaining staffing levels that are sufficient to handle a smooth, complete, and expedient transition. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 195 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. c. Transferring all applicable knowledge including, but not limited to, the disclosure of the equipment, software, and third-party contract services. d. Providing all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began (Contractor shall bear the burden of proving existence before Contract work began), including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative). Migration of databases of information will be performed in a format, method, and timeline acceptable to DMS that is consistent with current industry practices and standards. e. Promptly delivering to DMS, upon request, whether or not previously made available, all up-to-date guides, manuals and training materials (for example, operational, user, and administrative) plus other guides and procedures the SCS Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services including, but not limited to, design documents, and device configurations for services, shall be promptly delivered to DMS upon request, whether or not previously made available. f. Assisting DMS and any other DMS Contractor with the planning and installation of any services to facilitate business continuity. g. Responding promptly and completely to questions related to the transition on an as-needed basis. h. Providing the services and functions necessary for a complete, smooth, and expedient transition. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.47 Equipment and Licenses This subsection is applicable to all proposed functionality, except Service Category 4, Centrex Services. The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 196 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Contractor must not propose equipment that is End-of-Sale by the equipment manufacturer. 2. Contractor will allow Customers who have purchased compatible equipment to transfer and reuse this equipment. 3. Contractor will allow Customers who have purchased compatible software licensing to transfer and reuse these licenses. 4. Contractor will allow Customers to transfer licenses and equipment between users. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 197 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail how the Respondent will provide the proposed offering in accordance with the minimum requirements listed above. 2. Describe how the Respondent will ensure that equipment proposed is not End-of- Sale. 3. Describe how the Respondent will allow Customers to transfer and reuse existing compatible equipment. 4. Describe how the Respondent will allow Customers to leverage existing compatible software licenses. [Enter the response here - 150 words] AT&T Response: 1. Describe in detail how the Respondent will provide the proposed offering in accordance with the minimum requirements listed above. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. 2. Describe how the Respondent will ensure that equipment proposed is not End-of-Sale. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 198 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe how the Respondent will allow Customers to transfer and reuse existing compatible equipment. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. 4. Describe how the Respondent will allow Customers to leverage existing compatible software licenses. As discussed in section 3.5 (Tech Refresh), AT&T maintains responsibility for all equipment that is part of a managed service offer. Hayes maintains responsibility for the Hosted Avaya offering. If the state needs to leverage existing licenses, that will need to be coordinated with AT&T to validate that AT&T has the hardware and/or software on an approved device/software supported list. There may be items that AT&T has not approved for our operation centers to support. These items are handled on a case-by-case basis. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 199 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Business Operations The following subsections contain the minimum requirements for SCS Business Operations: 4.1 General Description of the SUNCOM Business Model In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for SCS. The Communications Service Authorization and Billing (CSAB) system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor will be required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available SCS. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. The Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 200 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.2 SUNCOM Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven Business-to-Business (B2B) transactions between DMS and Contractor, as depicted below: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 201 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.3 Communications Service Authorization and Billing – Official Record Communications Service Authorization and Billing (CSAB) is the authoritative source of all data. CSAB is the official record of the inventory and costs of SUNCOM services. If inaccuracies are found in the CSAB data, it will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not propose as part of their response or instruct Customers to place orders or receive billing information from any system that is not CSAB without prior written authorization from the Department. Contractors shall not enable or ask DMS or Customers to input ordering and / or invoicing data into CSAB on behalf of Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4 Communications Service Authorization and Billing - Interfaces with Contractors There are three primary ways to implement transactions between CSAB and the Contractor. The method of implementation used by the Contractor will be at DMS’ sole discretion, which Contractor is required to use. 4.4.1 Application Programming Interfaces The Contractors will utilize Application Programming Interfaces (APIs) with CSAB, that will have the following functions: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 202 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. When data is sent from CSAB, the Contractor’s API will send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. 6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.2 Batch Routines A second way to implement transactions with CSAB is through batch routines which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.4.3 Manual Review and Data Entry by Contractor Staff The third method to implement transactions within CSAB is by manual review and data entry. Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled rather than use B2B-3 and B2B-4 transactions. The Contractor shall only use manual review and data entry as a method of last resort, and only with prior written approval by DMS Contract Manager. Contractors shall not use manual review and data entry for invoicing substantiation (B2B-6). Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 203 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.5 Communications Service Authorization and Billing Service Catalog SUNCOM services must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. There are currently three different types of charges Contractors use for the billing of SUNCOM services: 1. One-time charge: a single payment for a service or item, e.g. hardware installation. 2. Subscription charge: monthly fixed and recurring charge for the right to use something without regard to how much it is used (such as local phone service). 3. Metered charge: incremental charge based strictly on how much the service is used (such as toll-free phone minutes). See Chapter 60FF-2, F.A.C., for the Contractor’s responsibilities related to CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.6 Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog The Department and SUNCOM Customers do not pay State of Florida and Federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Taxes do not include government-sanctioned surcharges and fees collected by the Contractor which are not remitted to the government. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 204 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The Department reserves the right to verify and substantiate all government-sanctioned surcharges and fees listed in the Vendor’s Service Catalog prior to Contractor delivering any services to Customers. The Department reserves the right to dispute the applicability of or listed amounts for such surcharges or fees. Surcharges and fees approved by DMS as part of the Contract should be separately listed in a Customer’s invoice should be separately listed in a Customer’s invoice. After Contract execution, any new or modified government-sanctioned surcharge or fee must be provided to DMS for review. The phrase “new or modified government-sanctioned surcharge or fee“ does not include a change in the amount of fee or surcharge that is identified as variable based on pre-defined criteria set by a government entity. The Contractor must provide a complete explanation describing the basis for the new or modified surcharge or fee whether the surcharge or fee is discretionary or required, and, if applicable, an affirmation that SUNCOM Customers are not exempt from payment. This explanation must be sufficient for DMS to determine whether the surcharge or fee is Contractor- specific. If the new or modified government-sanctioned surcharge or fee is approved by DMS, a Contract Amendment will be prepared to include the new or modified government-sanctioned surcharge or fee. Any such written approval or fully executed amendment must be provided to the Contractor before submitting a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the additional requirements: 1. The catalog item must be tagged as a new or modified government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the new or modified surcharge or fee. 3. The Contractor must provide information sufficient for DMS to verify if the new or modified surcharge or fee is discretionary or required and whether it is in line with the surcharge or fee set by the governmental entity. 4. The Contractor must provide information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS product manager will approve the Contractor request if the update to the catalog is in accord with the proposed amendment. 5. The new or modified government-sanctioned surcharge or fee must be billed at the inventory ID level, and not billed as a lump sum. After Contract execution, Contractor shall provide the Department with notice of any change in the amount of a government sanctioned surcharge or fee that is variable Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 205 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. based on pre-defined criteria set by a government entity. Supporting documentation must be provided to the Department upon request. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7 Communications Service Authorization and Billing Account and User Management 4.7.1 Contractor User Communications Service Authorization and Billing Access Privileges Contractor User CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and close out orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate the CSAB user access privileges of any Contractor staff without cause or notice. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.7.2 Work Orders Customer work orders are sent to Contractors as B2B-3 transactions. Contractor can log- on to CSAB as prompted by a CSAB email to see submitted orders. Contractor is required to timely respond to the Customer work order by rejecting the work order in CSAB or Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 206 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. beginning to work the order. Where Contractor is working the order, Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to the CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out”. 2. Work Order ID – is associated with each item request within an Order that can be fulfilled separately from the rest of the Order, and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature or hardware from the CSAB Service Catalog that was requested in the workorder. 4. Service Installation ID – identifies the service account resulting from Order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g. circuit ID, phone number, hardware serial number, etc.). Contractor is required to provide all of the required fulfillment data in CSAB. DMS cannot invoice its Customers without associating key fields from orders to Customer invoicing accounts in CSAB, and therefore, will not pay for any services where such key fields data is missing or incorrect. Installation and disconnect dates are also critical to the inventory, as these dates are used during audits to verify that a service was active, or should not have been, during an invoicing period. The effective bill date cannot be more than 45 days from the date the order is closed. Orders must be closed in CSAB out no later than five (5) business days after installation and acceptance of the work performed by the Customer. Invoicing will not begin until the Customer work order is closed. Some orders will include configuration data including IP addresses to enable establishing closed user groups on the State network. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 207 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.7.3 Credential Request Orders Some of the orders submitted to the Contractor will require granting Customer password/PIN protected access to Contractor services. These are services that require Customers to log-in (or be electronically certified) to Contractor’s systems before using a service. These services may be metered. Like all other services, the right to access credentialed services will be ordered with B2B- 3 transactions from CSAB providing the Contractor with necessary data to enable that access. Contractor is expected to respond by confirming to CSAB that the Customer has been provided access the credentialed services. However, CSAB will not hold user passwords and PINs for access to Contractor’s systems; the Contractor is expected to provide the passwords and PINs to users directly using email addresses provided in the CSAB order. PIN and password changes will be handled outside of CSAB, as well. SUNCOM Conferencing services are examples of credential request orders. Users of the service must login to a Contractor’s system to reserve or initiate a conference. Thus, the Contractor issues login credentials to those users that were obtained after an order for them (B2B-3) was placed in CSAB. The order is fulfilled by the Contractor supplying a user ID and Personal Identification Number via email to the user, then confirming fulfillment to CSAB with a B2B-4 transaction. These transactions enable CSAB to have a complete inventory of all of the users of the service, which is periodically confirmed through B2B-5 transactions with the Contractor. The Contractor’s system tracks usage that is attributable to each user, which is compiled in a B2B-6 monthly batch file of invoicing substantiation. In all cases, the total cost of the proposed order must be defined and approved prior to submittal. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.8 Inventory Every order and many other actions related to SUNCOM services are permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges, i.e. if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, where its located, its cost, any associated comments, etc. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 208 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies, and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.9 Invoicing Requirements Contractor shall submit invoices and electronic details to DMS monthly for all SCS and fulfilled orders within the agreed upon timeframe(s). DMS will make the final determination on the invoice submission timeframes. Contractor may only submit one invoice per Service Category, unless otherwise agreed to in writing by the Department, and the invoice will include the applicable Service Category billing information and credits. Invoices will consist of: 1) invoices for payment on unchangeable format (e.g. paper) (aka a “hand bill”) which reflects the total charges for the applicable Service Category for the month; and 2) electronic detail files that substantiates all billable services for the applicable Service Category. The total of substantiated detail charges must match the payment requests on each of the handbills. The invoice will include detailed service credits for the applicable Service Category uniquely identified by the applicable SLA. These credits will be audited by DMS through review of SLA reporting and invoice auditing. Since credits are applied retroactively, the Contractor is required to indicate on the invoice the actual month in which the service level violation occurred. AT&T will work with DMS during project planning and implementation to determine the ‘agreed upon timeframe’ for invoice submission. We request that the following change be made, DMS will make the final determination on the invoice submission timeframes. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 209 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T will collaborate with DMS on the number and format of invoices. 4.10 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with all unique IDs necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active subscription periods, and incremental activities. All charges must be attributable to distinct identifiers from the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include date/time stamps for each billing event, and the dates of the billing cycle (start and end). The file must be provided to DMS using a mutually agreed upon secured delivery method and mutually agreed upon format. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.11 Audit of Contractor Invoices DMS will audit the invoice to match all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but is: a) complete (i.e. contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the hand bill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time this is a manual process. At any time during the Contract term this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within one (1) billing cycle. If Contractor has not resolved audit exceptions within the nextbilling cycle, the charges will be finalized as determined by DMS. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 210 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.12 Mandatory Interface with Communications Service Authorization and Billing All work orders will be submitted to the Contractor via the CSAB or similar system as deployed by DMS. Only changes approved via a NOC ticket and not impacting invoicing charges may be an exception to the foregoing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.13 Mandatory Communications Service Authorization and Billing Order No SCS service will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through the CSAB except for those Customers utilizing the Contactor’s online portal approved by the Department. Customer orders submitted through the Contractor’s online portal will have a work order automatically generated by CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.14 Specific Service Requests DMS will work with Contractors and Customers to establish service request quotes when Customer requests require specific service configurations, combinations, security, or quantities. In such situations, DMS will, as needed, receive service availability and pricing quotes to fulfill the specific Customer service needs. The format of each service request quote will be left to the discretion of DMS and Customers have the option to request custom terms and conditions to meet Customer specific needs which includes, but is not limited to, security standards set forth in Chapter 60GG, Florida Administrative Code. In all cases, the total cost of the proposed service must be well defined, and the prices will not exceed those in the CSAB Service Catalog with reasonable adjustments as necessary to accommodate the specific agency service needs that substantially increase the Contractor’s contractual requirements. An Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 211 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. adjustment in price for a Customer specific service should be commensurate with the Contractor’s additional obligations but shall not result in an increase in pricing greater than 25% of the listed CSAB Service Catalog price(s). The service request quote must be accepted by DMS in writing before any implementation. The quote must contain all data needed for DMS to review and approve the service, including but not limited to, all support implementation requirements target installation dates, locations, configuration data, effective date, and documents containing diagrams as necessary. The quotes will contain sufficient detail necessary for audit processes. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.15 General Billing Requirements Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices, and all qualifiers that are applied to unit prices in order to create an unambiguous database of SCS billable line items. A tariff code shall have only one unit amount. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.16 Criteria for Installation Signoff and Billing Start The Service Acceptance Checklist is used during the migration to SCS, and during production (steady-state), to certify when a service is accepted. The following criteria must be met before an order is considered complete. 1. Contractor completes all requirements detailed in the workorder. 2. The Customer and Contractor will certify acceptance by utilizing a Service Acceptance Checklist, as jointly developed by the Customer and DMS. It is the Contractor’s responsibility to obtain the Customer’s acceptance of the checklist at the time of turn-up. 3. The signed copy of the Service Acceptance Checklist is inserted into the CSAB. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 212 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Services requested by the work order have been provisioned by the Contractor. 5. The work order has been closed by the Contractor in CSAB by entering a completion date and effective bill date. 6. The Contractor’s invoice must be provided after the completion date entered into CSAB. If the Contractor’s invoice reflects billing prior to the acceptance date entered into CSAB, the charges will be deducted. 7. All dates in CSAB must be entered by the Contractor in real-time. CSAB does not permit a date entry to be backdated. 8. Orders must be closed out in CSAB no later than five (5) business days after installation and acceptance of the work by the Customer. Invoicing will not begin until the Customer work order is closed in CSAB. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.17 Local Call Billing If the Contractor charges Customers for Local calling, it is required to maintain a historical record for local billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Local call billing will adhere to the following: 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. Clearly differentiate between recurring and non-recurring charges. 3. Contractor is required to provide call details for all local calls. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 213 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 5. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 6. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 7. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 8. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.18 Long Distance Billing The Contractor is required to maintain a historical record for long distance billing call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Long distance billing will adhere to the following 1. Special Accounts: In certain cases, numbers will be grouped and billed on a separate special account and based on total usage per end-user/phone number. 2. DMS will not pay any charges for long distance calling that takes place on a phone line without an assigned long distance carrier or if no calling plan has been designated, referred to as “casual billing.” 3. Clearly differentiate between recurring and non-recurring charges. 4. Contractor is required to provide domestic and international call details for all long distance calls. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 214 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. Calls should be billed in six (6) second increments. Initial periods up to eighteen (18) seconds are acceptable. 6. Calls can be rounded to the next six (6) second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 7. If the rate for terminating an international call to a landline is not equal to the rate for terminating the call to a wireless line, the call details must indicate the number of minutes for both cases. A marker must be included in the file by call record indicating whether a call is terminated to a landline or wireless number. 8. The Contractor is required to provide call details with the monthly invoices to support fees charged for all surcharges. 9. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 10. The minimum information required for detailed call records includes, but is not limited to: calling party number, called party number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.19 Toll-Free Billing The Contractor is required to maintain a historical record for toll-free billing of call details for a minimum of twelve (12) months and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State record retention schedules, or longer if required by Federal law. The Contractor is required to be able to deliver this information upon DMS request. Toll-free billing will adhere to the following 1. Calls are to be billed in six-second increments(tick). 2. Contractor is required to provide domestic and international call detail records for all toll- free calls. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 215 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Calls can be rounded up to the next six-second increment at any point within the six (6) second increment. For example, a 31 second call can be round to 6/10th of a minute. 4. For each toll-free call, the associated billing record must indicate if the call was an Intrastate or Interstate call. 5. The Contractor is required to bill each toll-free number separately and not under a subaccount number or under a different billing number, unless requested by DMS. 6. The Contractor is required to provide detailed call records upon written request by DMS or the Customer within ten (10) business days. 7. The minimum information required for detailed call records includes, but is not limited to: calling party number, called toll-free number, call end and start time, call date, and trunk group (if applicable). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.20 Direct Billing Under Chapter 60FF-2, F.A.C., all SUNCOM services will be billed through DMS. Contractor, however, is required to offer the ability to provide direct billing to Customers if requested by the Customer and approved by DMS. If approved by DMS, direct billing shall be provided in accordance with Chapter 60FF-2, F.A.C., and must be provided at no additional cost. 1. An administration fee for DMS overhead will be factored into the billing amount directly billed to Customers. 2. Customers will review their direct bill invoices; however, DMS retains audit authority for all services provided. 3. The monthly bill for Customers who request direct billing must provide the following information: service order numbers, account numbers, bill number and/or invoice number, information to substantiate the charges, CSAB inventory ID, bill date, due date, bill remittance address and a summary record, which includes payments Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 216 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. applied since the last monthly bill, adjustments, sub-total of current charges, and net amount due. 4. A summary record must be provided and identified by phone number, CSAB Inventory ID, and/or circuit number as identified by the Customer. 5. Contractor will collect the administration fee through their monthly invoiced payments from Customers, and remit the fee to DMS. This is submitted by check monthly to and made payable to DMS. Supporting documentation needs to be provided as a hardcopy with the check in the same envelope, and also by email to the DMS Contract Manager. 6. Contractor will electronically supply DMS with complete and accurate detail substantiating all of the charges to Customers in accordance with Chapter 60FF-2, F.A.C 7. Contractor will confirm with DMS any SLA credits due to a SUNCOM Customer prior to invoicing the Customer following DMS confirmation of the credits due. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4.21 Service Level Agreement Operational Process The terms regarding SLAs set forth herein shall apply to all SLAs listed in Attachment C – Final Service Level Agreements. 1. Credits must be applied to the appropriate account within the target time window provided within the SLA listed in Attachment C – Final Service Level Agreements. 2. SLAs are calculated, measured, and paid per incident. 3. SLA credits restart based on the review process and billing cycle. 4. Unless there is an explicit reference to “weekdays” or “business days”, all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 5. The time between the start of an issue and before opening the trouble ticket is counted towards the SLA restoral time. For example, if an outage occurred at 1:00 Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 217 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. PM (based on the alert data) and the trouble ticket was opened at 1:30 PM, the SLA clock starts at 1:00 PM. 6. Each month, the Contractor, any subcontractor, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are provided to DMS. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 7. Service credits defined in Attachment C – Final Service Level Agreements, are applicable if performance metrics are not met by either the Contractor or subcontractor. Assessed service credits are to be applied as credits toward the impacted service on the Customer’s applicable Service Category invoice, or to DMS as appropriate. Service credits will be explicitly identified as a line item for each impacted Customer on the Contractor’s applicable Service Category invoice. Business and Operational SLAs apply to all Service Categories provided by the Contractor and these SLA credits will be assessed for the impacted service and applied to the applicable Service Category invoice. 8. Customers have the option to request custom SLAs to meet Customer’s specific needs, which the Contractor may offer in addition to the Attachment C – Final Service Level Agreements. Contractors is permitted to equitably adjust the price in correlation with such need up to an additional 25% for the applicable service(s) subject to the applicable custom SLAs. 9. For SLAs where time is a factor in the calculation of the credit, the SLA clock must not restart but can be suspended (hold time) for the reasons below. In order to qualify for an SLA suspension (hold time), one of the listed reasons must be documented in the Contractor’s NOC ticketing system by the Contractor. For Operational MACD, the reason must be documented by the Contractor in the CSAB. The SLA hold times apply only when: a. Incorrect information in Customer order, including incorrect address provided by the Customer. b. Customer did not attend an agreed upon scheduled appointment. c. Customer unresponsive to calls or emails placed to the appropriate Customer contact person, including onsite contact person not available. d. Site readiness requirement not fulfilled by the Customer, including onsite contact not available. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 218 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. The Contractor’s NOC will troubleshoot to the fullest extent feasible even if the SLA clock is suspended; for example, on a dispatch where the site readiness requirement has not been fulfilled by the Customer (onsite contact is not available). 11. Contractor SLA Accountability: a. SLAs will be applicable, whether or not the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance Degradation, or any other reason. SLAs will be applicable where advance written notice of a repair is not provided to, and approved by, the Department. b. SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance) for the service elements listed in the DMS- approved maintenance window request. SLAs will apply for all other service element impacts during and after the scheduled maintenance window and for any maintenance performed without advance notice to, and approval by, the Department. 12. DMS will make the final determination on the Contractor’s compliance with SLAs. 13. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed by the Department and will be applied to applicable invoices in a timely manner. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5. SERVICE CATEGORY 1 - UNIFIED COMMUNICATION The Department is seeking Responses demonstrating how Unified Communication (UC) services will be delivered. This category includes both Single-tenant and Multi-tenant UC services. Generally Single-tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by the National Institute for Standards and Technology (NIST), at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 219 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Publication 800-145 issued by NIST. UC is an evolving set of services providing an integration of real-time communication services, such as instant messaging (chat), presence information, voice, conferencing, data sharing, call control, and speech recognition, with non-real-time communication services, such as unified messaging (integrated voicemail, email, short message service, and fax. UC provides a consistent unified user-interface across multiple devices and media types. UC services are delivered over an IP network. Unified Communications combines independently-run communications subsystems in order to streamline how Customers communicate and collaborate regardless of location. Text provided within this section is intended to guide Respondents in understanding the desired UC scope. None of the information is intended to limit the Respondent in its effort to provide a solution for UC services and features. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5.1 Unified Communications System and Services – General Features Respondents should propose UC services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondent will propose the location of the system in its response to this subsection. Respondents submitting a response to Service Category One will demonstrate how the following minimum required SCS services or features will be delivered: 1. Provision of local, long distance, and toll-free access. 2. Operator Assistance services are required on a twenty-four hour a day, 365 days of the year, including holidays; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 3. Provision of the following features with Respondent’s Multi-tenant and Single- tenant service offerings: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 220 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. a. Caller ID b. Three-way calling c. Do Not Disturb d. Call Forward (All, Busy, No Answer, Not Reachable) e. Call Pickup f. Class of Service Restriction g. Call Hold h. Conference Calling i. Call Park j. Distinctive Ringing k. Directory Assistance l. Call Transfer (blind, with consultation, and recall) m. Call Waiting n. Speed Dial o. Call Number Suppression p. Specific Call Rejection q. Last Number Dialed r. Call logs (missed, received, dialed) s. Call Trace t. Hunt Group u. Remote access v. Auto attendant w. Busy Camp On Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 221 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x. Busy Lamp Field y. Call forward selective z. Call notify aa. Call screening bb. Directed call pick-up with barge in cc. Diversion inhibitor dd. Music on hold ee. Priority alert / ringing ff. Push-To-Talk (intercom) gg. Remote office hh. Sequential ring ii. Shared call appearance jj. Simultaneous ring kk. PC-based receptionist ll. Voice mail mm. Unified messaging nn. Call Center oo. Call Center desktop client pp. Hoteling qq. IP fax rr. Mobility ss. UC faxing tt. Instant group call / paging Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 222 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. uu. Operator Assistance vv. Instant messaging ww. Notification xx. Team collaboration yy. Audio conferencing zz. Web conferencing aaa. Video conferencing bbb. Professional services ccc. Intercom dialing ddd. Message waiting indicator 4. Unified Messaging services which, at a minimum, include: a. User access to, and management of, voicemail, email, and fax messages through the same inbox or interface. b. Modular messaging with access to messages from phones and PCs via various interfaces, including browsers. 5. Voicemail service which, at a minimum, includes: a. Storage of a minimum of 30 messages of 2 minutes in length or equivalent to 60 minutes of memory storage space for each mailbox. b. Ability to program for the following conditions: busy, out of office, and no answer. c. Audible and/or visual message waiting indicator. d. Out-dial notification and ability to dial out to an attendant using “0”. e. Ability to broadcast messages within specified Customer groups. f. Extended/Guest mailbox allowing multiple users voice messaging capabilities. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 223 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. g. Access to the voicemail service internally or externally using a local number and toll-free number. h. The ability to select a single or multiple level password protection. 6. Provides the capability to port telephone numbers to the Contractor’s UC service at no additional charge to the State. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 224 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the Contractor’s system location(s). 3. Describe the Respondent’s basic and enhanced offerings. [Enter the response here – As needed to provide a complete response] AT&T Response: In the spirit of Section 1.4 of this document, AT&T and Hayes e-Government are pleased to respond with multiple manufacturers’ solutions for Category 1 Services: 1) Single-tenant Solution: A hosted Avaya solution from Hayes, which has been in service to the State of Florida since 2011 and has the largest body of public sector Subscribers of any State of Florida voice contract offer, with over 35,000 subscribers statewide. In addition, per clarification response, Hayes will manage any Unify customers, but will not be able to monitor the Unify equipment with the VSM. 2) Multi-tenant Solution: AT&T HVS, an open-standards hosted Broadworks solution, is the longest running hosted VoIP service on the State voice contract, and which has been in service to the State since 2006, with over 30,000 Subscribers statewide. The Hayes Avaya solution is being offered in the Single-tenant UC category, hosted in single customer environments at the Hayes data centers, with options to deploy Avaya call control elements at the customer premises if desired, providing flexible benefits to SCS Customers selecting this solution. By virtue of primarily being offered as cloud-based service, it is also capable of meeting Multi-tenant UC requirements. The hosted Broadworks solution, AT&T HVS, is being offered in the Multi-tenant UC category, hosted in AT&T data centers in Atlanta and Dallas. It is the largest hosted UC service available from AT&T, presently in service to a number of state governments, including Oklahoma, Louisiana, Mississippi, Alabama, Georgia, South Carolina, and others. This proposed UC solution offers additional features such as Executive/Assistant, Instant Messaging and Presence, UC-One Collaboration, and Zoom conferencing, beyond what is currently available with the existing AT&T HVS service. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 225 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. In providing such as broad range of solutions to the State of Florida in response to this procurement, AT&T and Hayes e-Government are confident as a team, we have the solution to meet all of the State’s UC needs. Given the statements in subsection: 1.Describe in detail the proposed offering addressing the minimum requirements listed above. For the Single-tenant solution, the Hayes Avaya platform provides the real-time foundation for UC and customer experience solutions, and it is the key enabling layer in the Avaya enterprise architecture that will meet 100% of the above requirements. x Rich voice and video services: Over 700 communication features and services built on of customer feedback and software refinement. x Mobility and Collaboration: Complete integration with the Avaya Equinox experience which provides a single, all channel calling, messaging, conferencing and collaboration solution for mobiles, browsers, desktops and room systems. x Integrated Video: Making video as easy as a phone call by integrating desktop and conference video including via Avaya Equinox. x Branch Solutions: Targeted capabilities for customer-facing branches and government offices requiring local customer service-oriented functionality combined with low-cost deployment, centralized management of thousands of locations, and enterprise-wide SIP networking. x Enterprise-wide SIP session management: A single point of control for enterprise-wide dial plan and user profile management across a redundant distributed SIP network connecting thousands of multi-vendor systems, applications and service provider services. x Multi-vendor presence aggregation: Combining user presence information from Microsoft, IBM, and SIP/SIMPLE, with real-time information from every phone and soft-client to deliver an actionable aggregated view for Avaya and third-party business user applications. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 226 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. For the Multi-tenant solution, the AT&T Hosted VoIP Service is a purpose-built carrier-class solution, capable of scaling to millions of subscribers, and offers a feature-rich and uniform user experience for deployments of all sizes, large and small. x Truly open-standards SIP-based solution, supporting multiple IP endpoint devices from manufacturers such as Audiocodes, Avaya, Cisco, Mitel, Polycom, and Yealink. x Geographically diverse, highly-available software-defined carrier-grade architecture allows for scaling up or down the solution to meet the State’s needs whenever and wherever they arise. x Compliant with regulatory policies such as CALEA Lawful Intercept and 911, HVS offers additional 911 capabilities for Customers to manage their 911 location information in near-real-time, with direct call routing to and web- portal administration from West. x Full-featured video-telephony solution, including Video-Voicemail, Video- OnHold, and Video-CallCenter capabilities, down to the device, desktop and mobile client levels. x Instant Message and Presence features available on desktop and mobile clients, integrating with common applications like Microsoft O365, Google, Box, Twitter, and Salesforce. 2.Describe the Contractor’s system location(s). Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 228 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Single-tenant solution Core (Basic): includes the complete Avaya Aura® Platform of Communication Manager, Session Manager, System Manager, Presence Services, Session Border Controller for Enterprise and user entitlements to Avaya Equinox clients. Not included. Team collaboration, Audio conferencing, Web conferencing and Video conferencing Power (Enhanced): includes all the capabilities in Core plus Avaya Equinox Conferencing (Host) included. Team collaboration, Audio conferencing, Web conferencing and Video conferencing Multi-tenant solution The AT&T HVS Standard (Basic) offer includes the following features: Authentication, Barge-in Exempt, Basic Call Logs, Customer Originated Trace, Call Waiting, Calling Line ID Delivery Blocking, Calling Name Delivery, Calling Name Retrieval, Calling Number Delivery, Calling Party Category, Charge Number, Connected Line Identification Presentation, Connected Line Identification Restriction, External Calling Line ID Delivery, Intercept User, Internal Calling Line ID Delivery, Malicious Call Trace, Polycom Phone Services, Preferred Carrier User, Privacy, Third-Party MWI Control, Third-Party Voice Mail Support, Zone Calling Restrictions, Call Forwarding Always, Call Forwarding Always Secondary, Call Forwarding Busy, Call Forwarding No Answer, Call Forwarding Not Reachable, Call Return, Call Transfer, Communication Barring User-Control, Do Not Disturb, Flash Call Hold, Last Number Redial, Three-Way Call The AT&T HVS Premium (Enhanced) offer includes all features in the Standard (Basic) offer plus: Alternate Numbers, Anonymous Call Rejection, Automatic Callback, Automatic Hold/Retrieve, Busy Lamp Field, Call Center Monitoring, Call Forwarding Selective, Call Me Now, Call Notify, HVS Anywhere, CommPilot Express, Custom Ringback User, Custom Ringback User - Call Waiting, Custom Ringback User – Video, Directed Call Pickup, Directed Call Pickup with Barge-in, Diversion Inhibitor, Executive, Executive – Assistant, External Custom Ringback, Flexible Seating Guest, Group Night Forwarding, Hoteling Guest, Hoteling Host, In-Call Service Activation, Multiple Call Arrangement, Music On Hold User, N-Way Call, Pre-alerting Announcement, Priority Alert, Push to Talk, Remote Office, Security Classification, Selective Call Acceptance, Selective Call Rejection, Sequential Ring, Shared Call Appearance, Silent Alerting, Simultaneous Ring Personal, Speed Dial 100, Speed Dial 8, Two-Stage Dialing, Video On Hold User, Virtual On-Net Enterprise Extensions, Voice Messaging, Voice Messaging – Video, Voice Portal Calling. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 229 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5.2 Unified Communications System and Services – Integration and Interface The following are minimum requirements: 1. Integration with mobile devices as described below: a. Users have a single identity that lets them handle business calls via their desk and mobile phones. b. Allows calls to or from mobile devices to take place anywhere and anytime as if they are going to or coming from the desk phone numbers. c. Users will have the ability to have calls forwarded to any phone and to use a single number for making and receiving all calls. d. Supports handing off calls from cellular to Wi-Fi connections and vice versa on smart devices. e. Enables users to initiate phone calls, retrieve voicemail and corporate directories, access instant messaging, and participate in videoconferencing. 2. UC user interface as described below: a. Allows users to access UC capabilities from a variety of devices in a variety of ways. b. Offers access to features and services such as presence, instant messaging, integrated soft phones, voice conferencing, video calling, and conferencing. c. Supports voice activation that integrates seamlessly with other business communication systems. d. Supports real-time communications – instant messaging, presence that identifies which participant is speaking, voice calls to video, voice calls to email. e. Supports non-real-time communications – email, text messaging, fax, voicemail. f. Offers collaboration and data sharing – electronic bulletin boards, e-Calendar, Audio/Video/Web conferencing. g. Provides users ability to access messages from the following: IP phones, mobile phones, web browsers, email clients, desktop clients, PCs, tablets. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 230 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. h. Allows instant messaging between two users or multiparty (up to a Customer- defined number of participants). i. Supports the ability for users to display their presence status (e.g., “Available,” “Away,” “Do Not Disturb,” “Busy,” or “Offline”) to let others know their availability for communication. j. Offers presence integration with Customer collaboration applications, such as calendaring, that automatically updates presence when users are in a meeting. k. Supports audio and video conversations between two users or multiparty (up to a Customer-defined number of participants), using web cameras, speakers and microphones. l. Supports file transfer capabilities to send files between users, if requested by the Customer. m. Supports scheduled and ad hoc web conferencing for conducting online presentations including audio, video, screen sharing, and a virtual whiteboard. PC- to-PC and multiparty data sharing capabilities including desktop sharing, application sharing, presentations, virtual whiteboard, annotations, and polling. n. Supports contact groups that allow users to organize their contacts. o. Supports enhanced access to instant messaging from within the agency's network or from the internet, through a variety of devices and software, in a secured mode using encryption. p. Allows Customer-managed instant messaging administration (add/change/delete users). q. Supports single sign-in capabilities through the Customer’s Active Directory system. r. Interconnection with MFN to the extent feasible. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 231 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in subsection: 1. Describe in detail the proposed offering addressing the minimum requirements listed above. 2. Describe the system location(s). 3. Describe the interconnections with MFN. [Enter the response here – As needed to provide a complete response] AT&T Response: 1.Describe in detail the proposed offering addressing the minimum requirements listed above. For the Single-tenant solution, the Hayes Avaya solution enables Digital Transformation by providing a comprehensive suite of advanced communications applications for voice, video, mobility, messaging, conferencing, customer contact and more. The Avaya Equinox Experience, a UC tool that provides one-stop access to voice, video, instant messaging, calendar, meetings and more. Its “mobile-first” Top of Mind screen provides at-a-glance visibility to everything that a user needs in real time: schedule, contacts, messages, and call history. Avaya Equinox now also enables users to achieve the full benefits of a cloud-based, fully integrated team collaboration environment. Users can create and enter team rooms organized by a variety of categories with members both inside and outside of the organization, essentially breaking down the boundaries of a company’s communications infrastructure. The enhanced, Avaya Equinox Experience supports persistent team messaging and chat, file sharing and task assignment and ad hoc and scheduled meetings, with audio / video conferencing, and screen sharing. For the Multi-tenant solution, the AT&T HVS UC-One client is a UC desktop and mobile client that offers: x Seamless access to voice and video calling, and access to all the features available with the UC Seat, with optional capabilities such as Call Recording, x Instant messaging & presence, external XMPP-capable, containing Contacts and access to Directories, the Chat view facilitates secure file sharing, Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 232 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x A virtual meeting room (MyRoom) for team meetings, desktop sharing and collaboration, in conjunction with the MeetMe conference feature, x A Hub view which unifies popular business applications, making it easy to find key information stored in those apps, while streamlining communications and business processes. Pre-integrated apps include Google G Suite, Microsoft Office 365, Outlook, Box, Salesforce, Concur, and Twitter. x Contextual Search gadget, providing dynamic info in the Chat pane, displaying relevant information (emails, files, etc) shared previously with the remote user. Each character entered in the Search field dynamically regenerates the Contextual results, facilitating better collaboration within the UC-One client and enhancing productivity. 2. Describe the system location(s). n Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 234 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Describe the interconnections with MFN. Our proposal to the State includes interconnects with MFN. We have designed the interconnects using AT&T’s flagship ethernet service and an SCS dedicated Call Control Core to provide: x Geo-diversity – Interconnects to MFN in Orlando as well as Jacksonville. x Fiber-based network – To provide optimal performance. x Class of Service (COS) – To ensure the performance of voice traffic. x Scalable Bandwidth – We will deliver 10G circuits and have the ability to scale the Committed Information Rate (CIR) as demand grows. x Hardened POPs – The interconnects to MFN originate out of hardened AT&T Central Offices built to withstand Category 5 hurricanes. x Failover – We will use routing protocols and other methods to ensure traffic is rerouted in the event of a failure. 5.3 Unified Communications System and Services – Conferencing The following are minimum requirements: 1. Audio Conferencing service which: a. Has a capacity of at least 150 participants. b. Provides the ability for the conference host to dial-out to participants. c. Provides the following commands via touchtone keypad: i. Request Operator Assistance ii. Dial-out to participants iii. Begin and end conference recording Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 235 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. iv. Change participant entry and exit notification from one of the following: recording of the participant, tone, or no notification v. Private rollcall vi. Mute and un-mute all participant lines vii. Participant self-mute and un-mute viii. Conference lock and unlock d. Provides web-based access to the following commands for the conference host: i. Dial-out to a participant ii. Begin/end conference iii. Mute and un-mute all participant lines iv. Mute and un-mute individual participant lines v. Disconnect any participant vi. Conference lock and unlock e. Provides the conference host the ability to create a security number in additional to the conference code that participants should input before entering the conference. f. Provides the capability for the conference host to record the conference. The host should have the capability to download the conference recording at no additional cost. Recordings should be retained by Contractor a minimum of 30 calendar days after the conference ends, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. g. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 236 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. h. Provides operator assisted conferences where an operator provides live assistance with the conference. i. Provides a capacity of at least 1,000participants. ii. Available twenty-four hours a day, 365 days of the year. iii. DMS and the Customers are not charged for no shows, cancellation, or setup fees. iv. Operators can dial out to participants, if requested. v. Provides question and answer administration. vi. Provides continuous conference monitoring and manage any special requests from the conference host during the conference. vii. Provides reports on conference attendees. 2. Offer a Web Conferencing Service which: a. Provides an integrated audio conference service allowing participants to listen to and speak with the host and other participants. b. Provides a graphical user interface control panel for the host to administer, monitor, and control the web conference. c. Provides the capability for participants to join the conference via a Universal Resource Locator address or a desktop client. d. Provides the capability to traverse and successfully interoperate with firewalls and security layers using standard ports such as https port 443 and http port 80. e. Provides compatibility with commercially available browser software. f. Allows participants to join the conference using tablets and smart devices. g. Supports document sharing, which is the ability to open and share a document with conference participants. h. Supports desktop sharing, which is a common name for technologies and products that allow remote access and remote collaboration on a person's computer desktop with conference participants. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 237 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. i. Supports remote control of a participant’s desktop. The participant should be notified if remote control of their desktop is requested and should have the capability to accept or reject the request. j. Allows the host to promote any other conference participant to presenter. k. Provides drawing, annotation, and pointer tools. l. Provides conference host the capability to record the conference and text chats. Recordings should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Recordings can be download by the conference host at no additional cost. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. m. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. n. Supports text chats for conference participants. The chat will provide options for public chats for all participants or private chats between selected participants. The host can also disable chat. o. Supports polling, which allows the host to pose questions and receive feedback with a variety of different answer sets (multiple choice, open ended, yes/no). Results will be provided to the host in real-time, may be shared in real time with participants, and should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Polling results retained by Contractor can be downloaded by the conference host after the meeting at no additional cost. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 238 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. p. Supports the delivery of video to participants from sources such as an external USB webcam or embedded camera in the device which connects to the conference. q. Allows the host to setup a password which participants should enter to join the conference. r. Provides a scheduling system allowing hosts to schedule or cancel web conference for up to one year in advance. Scheduling can be by time and day of the week either as a single event or recurring on a daily, weekly, monthly, or other periodic basis. s. Allows the host to initiate a conference with minimal notice. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 239 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed Conferencing offering addressing the minimum requirements listed above. AT&T Response: 1. Describe in detail the proposed Conferencing offering addressing the minimum requirements listed above. AT&T is proposing AT&T Global Audio-Conferencing service with Zoom to satisfy the requirements listed in 5.3. AT&T Audio Conferencing uses a Reservationless Service that is a network-based audio-conferencing solution providing enhanced features, optimized call flows, strengthened reliability and availability, advanced Web-based tools and integration with Web-based collaboration applications. At AT&T, conferencing is a core competence and we are committed to a long-term global VoIP strategy with audio conferencing as a key application, running on our leading IP-MPLS global infrastructure. Zoom allows users to connect from a client or via the web. The Zoom client can be installed on Windows, OSX, Linux and Chromebooks. The mobile client can be downloaded and installed from the relevant App store for the device. Supported operating systems are iOS, Android & Kindle Fire HD. For users that do not want to download and install the client or do not have permissions to install the client, Zoom offers a web client alternative. 1. Audio Conferencing service which: a. Has a capacity of at least 150participants. Yes, AT&T can support up to 200 participants. b. Provides the ability for the conference host to dial-out to participants. Yes, AT&T can provide. c.i-viii Provides the following commands via touchtone keypad Yes, AT&T can provide. d. Provides web-based access to the following commands for the conference host: i. Dial-out to a participant – Yes, AT&T can provide. ii. Begin/end conference – Yes, AT&T can provide. iii.Mute and un-mute all participant lines Yes, AT&T can provide. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 240 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. iv.Mute and un-mute individual participant lines Yes, AT&T can provide. v.Disconnect any participant Yes, AT&T can provide. vi.Conference lock and unlock Yes, AT&T can provide. e. Provides the conference host the ability to create a security number in additional to the conference code that participants should input before entering the conference. When scheduling a meeting, you can add a password to the meeting in order to join. There a host of additional features that can also be enabled. f. Provides the capability for the conference host to record the conference. The host should have the capability to download the conference recording. Recordings should be retained by Contractor a minimum of 30 calendar days after the conference ends, and in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Zoom has local and cloud recording options available. For local, Zoom can record locally to the machine that host is on. If local recording is used the file is saved and converted to an MP4 for the user after the meeting ends. For Cloud based recording, there is unlimited cloud storage available to the customer, the customer also has auto archiving option available to them to manage cloud storage. If a meeting is recorded to the cloud, the user can enable transcription services which pair with the cloud recording. Cloud recording can be downloaded or shared from the Zoom web portal. g. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. Yes, AT&T complies with this requirement. h. Provides operator assisted conferences where an operator provides live assistance with the conference. i. Provides a capacity of at least 1,000 participants. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 241 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Yes, Zoom can run up to 1000 participants in the meeting platform. If more than 1000 participants are required Zoom offers a webinar platform which scales up to 50,000. ii. Available twenty-four hours a day, 365 days of the year. Yes, Zoom is available, 24x7x365 in the cloud. iii. DMS and the Customers are not charged for no shows, cancellation, or setup fees. Zoom does not charge for no shows, cancellations or setup fees. There are charges for operator assisted calls. iv. Operators can dial out to participants, if requested. Yes, if enabled for the meeting. v. Provides question and answer administration. Chat is available in the meetings platform; Q&A is only available on the Webinar platform. vi. Provides continuous conference monitoring and manage any special requests from the conference host during the conference. Yes, via Zoom’s Enterprise Monitoring Dashboard. vii. Provides reports on conference attendees. Yes - Zoom provides post meeting reports. 2. Offer a Web Conferencing Service which: a. Provides an integrated audio conference service allowing participants to listen to and speak with the host and other participants. Yes, via AT&T’s Global Audio-Conferencing platform that is integrated with Zoom. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 242 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Provides a graphical user interface control panel for the host to administer, monitor, and control the web conference. Yes, via the Participants panel within the meeting. c. Provides the capability for participants to join the conference via a Universal Resource Locator address or a desktop client. Yes, invites sent to participants have a “one click to join” URL. The participant can also connect to the meeting directly from the client. d. Provides the capability to traverse and successfully interoperate with firewalls and security layers using standard ports such as https port 443 and http port 80. – Yes, AT&T provides this capability. e. Provides compatibility with commercially available browser software. Yes, please see the following for supported browsers: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 243 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 244 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. f. Allows participants to join the conference using tablets and smart devices. Yes, AT&T offers this capability. g. Supports document sharing, which is the ability to open and share a document with conference participants. Yes, all participants have the ability to share screen or specific applications. h. Supports desktop sharing, which is a common name for technologies and products that allow remote access and remote collaboration on a person's computer desktop with conference participants. Yes, Zoom supports desktop sharing with remote collaboration. i. Supports remote control of a participant’s desktop. The participant should be notified if remote control of their desktop is requested and should have the capability to accept or reject the request. Yes, Zoom supports remote control within a meeting. Anyone can ask for remote control assistance and if approved have full control over the remote PC. j. Allows the host to promote any other conference participant to presenter. Yes, AT&T offers this capability. k. Provides drawing, annotation, and pointer tools. Yes, Zoom supports annotations, whiteboarding with drawing tools. l. Provides conference host the capability to record the conference and text chats. Recordings should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Recordings can be download by the conference host. Yes, conferences and chats from the meeting can be recorded and saved to the cloud. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 245 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. m. Provides DMS and Customers the ability to ensure audio recordings are able to be done in a manner that does not violate section 934.03, F.S. AT&T agrees and complies. n. Supports text chats for conference participants. The chat will provide options for public chats for all participants or private chats between selected participants. The host can also disable chat. Yes, chat is available in meeting and can be public or private. The host can disable in meeting chat if required. o. Supports polling, which allows the host to pose questions and receive feedback with a variety of different answer sets (multiple choice, open ended, yes/no). Results will be provided to the host in real-time, may be shared in real time with participants, and should be retained by Contractor in accordance with the General Records Schedule GS1-SL for State and Local Government Agencies as maintained by the State of Florida Department of State. Polling results retained by Contractor can be downloaded by the conference host after the meeting. Yes, Polling is supported in meetings and results can be shared real-time with all participants. p. Supports the delivery of video to participants from sources such as an external USB webcam or embedded camera in the device which connects to the conference. Yes, AT&T supports this type of delivery. q. Allows the host to setup a password which participants should enter to join the conference. Yes, AT&T meets this requirement. r. Provides a scheduling system allowing hosts to schedule or cancel web conference for up to one year in advance. Scheduling can be by time and day of the week either as a single event or recurring on a daily, weekly, monthly, or other periodic basis. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 246 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Yes, the host can schedule a meeting from within the client or Zoom web portal. If the customer has Exchange/Outlook/Gmail, Zoom also has a one-click to schedule plugin that can be used. s. Allows the host to initiate a conference with minimal notice. Notice is not required to start a Zoom meeting. The host can open up the Zoom client and start an ad-hoc meeting with a click of a button. 5.4 LAN Support Services Local Area Network (LAN) support services are optional services within Service Category 1. Respondents are not required to propose LAN support services, and the portion of a Response which proposes LAN support services will not be used for determining the Respondent’s Responsiveness, evaluator scoring, or determination of competitive range. If the Respondent proposes LAN support services, the negotiation team may consider this as part of their recommended award. These services are not considered mandatory for State Agency purchase, as directed in section 282.703, F.S. Customers will not be required to buy LAN support services under this Contract. DMS is seeking to offer Customers a variety of LAN support services. Respondent’s may propose all services below, some services below, or no services below: 1. Fully Managed LAN support services. 2. Customer-management LAN support services. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 247 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. As-needed LAN Performance Assistance and Issue Remediation. Given the statements in this subsection: 1. Describe the proposed LAN support services. [Enter the response here -1,000 words] AT&T Response: 1. Describe the proposed LAN support services. Hayes e-Government Resources, Inc. (Hayes) will continue to provide fully Managed LAN support services, Custom-management LAN support services and as-needed LAN Performance Assistance and Issue Remediation services in the same manner they do today for the State and will carry those services to the SCS ITN contract. AT&T will provide alternative solutions in the Vendor Service Catalog (Cat 1 UC Single). Per the clarification response to DMS, AT&T often finds that customers migrating away from traditional TDM services and implementing VoIP infrastructure may not have the necessary LAN equipment to support the implementation. This option provides a mechanism for the customer to replace old or obsoleted equipment such as ethernet switches with new and supported Power-over-Ethernet switches. It also provides for the installation, management and maintenance of this equipment. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 248 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 6. SERVICE CATEGORY 2 - SIP TRUNKING DMS is seeking Responses demonstrating how SIP trunking will be delivered. This category is a service which connects an agency’s Single-tenant system to the Public Switched Telephone Network (PSTN) using IP transport and SIP as the signaling protocol. SIP Trunking provides local, long distance, toll-free, and international long-distance network access using an IP network for transport, either MyFloridaNet, Customer- provided via the Internet, or Contractor-provided. SIP Trunking is deployed in situations where Customers have premises- based voice (analog phones, key system, PBX equipment. SIP Trunking supports voice traffic, originated from the Customer’s voice system or originating from the PSTN. 6.1. SIP Trunking Minimum Requirements The following are minimum requirements: 1. Provides the capability to interface with the State’s existing embedded base of IP- PBX systems (Avaya, Cisco, and Unify). 2. Offers and manages devices which convert SIP signaling to Time-Division Multiplexing (TDM) signaling to interface with legacy key systems and TDM-PBXs. 3. Supports On-net and off-net calling. On-net is defined as calls between Customer locations that reside within the Contractor’s SIP routing domain. Off-net is defined as calling from an SCS SIP Trunking Customer site to any U.S. or non-U.S. location not included within the Contractor’s SIP routing domain. 4. Supports three categories of off-net calling: Local, Long Distance, and International. a. Local (inbound and outbound) calling with full local service feature/functionality. b. Off-net domestic long distance calling via the Contractor’s network-based hop- off gateways, which are connected to the PSTN for calling termination to any location. c. Off-net International calling from the Contractor’s network-based hop-off gateways provides International per minute calling. 5. Supports, at a minimum, the following: G.711, G.729, andG.722. 6. Supports fax over G.711 and T.38 fax relay. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 249 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7. Supports Dual-Tone Multi-Frequency (DTMF). 8. SUNCOM Customers configure their CPE at each VoIP site to transmit a Calling Party Number (CPN) for all outbound calls placed over their SIP trunk. The CPN should be one of the valid Contractor provided telephone numbers associated with the physical location of the VoIP site. If the Customer sends a CPN that is not valid, or has not been provisioned for the SIP Trunk, the Contractor must insert a valid main billing number for the Customer’s SIP Trunk into the diversion header of the SIP Invite. This main billing number will appear in the call details records for all outbound local and long-distance calls where an invalid CPN is sent. Respondents may propose alternate methods to this function. 9. Provides the capability to block numbers, including but not limited to: a. 611. b 811. c. 5XX. d. 7XX. e. NPA 555-XXXX (except NPA555-1212). f. 900/NPA976-XXXX. g. 08YY XXX-XXXX. h. 0N11. i. 0NPA 555-1212. j. 0976NXX-XXXX. k. 0500XXX-XXXX. l. 0700XXX-XXXX. m. 0900XXX-XXXX. n. All 1010dialing. 10. Provides911/E911 calling capability. For E911 calling, provides calling capabilities where the physical address for the SIP Trunking site is within the area where Contractor has the ability to provide E911 service. E911 calls are to be routed to the Public Safety Answering Point (PSAP). All E911 service is based on the SIP Trunking Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 250 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Site Registered Location information provided to Contractor by the Customer. Customers are required to specify a physical address per telephone number to be used for 911 purposes. When a 911 or E911 call is made, the Contractor should, where technically feasible, provide the Site Registered Location information to the appropriate PSAP. 11. Provides the capability to port telephone numbers to the Contractor’s SIP Trunking service at no additional charge. 12. Supports the capability to port out numbers from the Contractor to another carrier. 13. If a N11 number (211, 311, 511, and 711) is supported in the particular local area in which the Customer is located, the Contractor completes the call via the local network switch. 14. Provides DMS new telephone numbers upon request. 15. Cooperates with DMS requests for numbers to fit logically within the Customer’s dial plan, to the extent feasible. 16. Allows access to directory assistance. All directory assistance calls are to be handled via the local network switch (local to the Customer site). 17. Allows access to operator services. All operator services calls are handled via the local network switch (local to the Customer site). Operator Assistance services are required on a twenty-four hour a day, 365 days of the year,; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 18. Supports toll-free termination on SIP Trunking telephone numbers. 19. Supports privacy suppression of Calling Party Number, which allows caller information to be withheld when a number is called. 20. Provides directory assistance listings at no additional cost. 21. Supports Customers who have more than one voice core by configuring the SIP trunking service to failover between the Customer’s primary and backup core(s). If the trunk to the Customer’s primary core fails, the service should automatically start routing calls to the Customer’s backup core(s). Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 251 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking offering addressing the minimum requirements listed above. 2. Provides the list of IP-PBXs, IP-PBX clusters, and Session Border Controllers (SBC) which are for use with the proposed service. 3. Provides a description of how E911 calls will be routed to the Public Safety Answering Point (PSAP). 4. Describe telephone number porting process with timeframes. 5. Identify all supported Codecs. 6. Identify areas of the state where SIP Trunking service is provided. Explain how DMS will be able to determine if SIP Trunking service is available at a specific location and/or address. 7. Provide service and configuration guides. 8. Discuss SIP methods and if they are allowed and denied per network. 9. Discuss authentication and if it is allowed or disallowed per network and per SIP method. 10. For SIP messages, discuss whether it is possible to filter on content type and how it is accomplished. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed SIP trunking offering addressing the minimum requirements listed above. Response to item 1 of 10: AT&T is pleased to offer the State of Florida a robust SIP Trunking solution built upon AT&T’s IP Flex service, IP Toll-Free service, Acme Packet Session Border Controllers, SecureLogix TDOS protection, and West Emergency Gateways and Routing Services, and/or equivalent vendors. All of these services and components come together to Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 252 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. create a solution that provides the State with peace of mind, security, and reliability. The diagram below presents an overview of the solution we’re proposing: Jacksonville POPOrlando POP PSTN (Public Switched Telephone Network) AcmeAcme 4600 SBC (HA Pair) West/Intrado 911 Juniper Route/Switch SCS Core Juniper Route/Switch SCS Core SecureLogix TDOS EGW AcmeAcme 4600 SBC (HA Pair) AT&T IP Flexible Reach & IP Toll-Free SecureLogix TDOSEGW MyFloridaNet-2 AT&T Dedicated IP Access AT&T Dedicated Internet Our solution meets the minimum requirements in this section as follows: 1.Provides the capability to interface with the State’s existing embedded base of IP-PBX systems (Avaya, Cisco, and Unify). Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 253 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. IP Flex service has been certified by AT&T Labs to work with many different IP-PBX systems including Avaya, Cisco, and Unify. We conduct interoperability testing to ensure compatibility with our service. We maintain a growing list of certified IP-PBX systems and as of this writing, we currently support 125 different configurations across Avaya, Cisco, Unify and various SBCs. AT&T is currently serving multiple Avaya, Cisco, and Unify customers across the State of Florida with our IP Flex service and interoperability has not been an issue. We have been doing this for roughly eight years now. While we support Avaya, Cisco, and Unify, we also support many other configurations from different manufacturers not limited to: 3COM, Aastra, Acme Packet, Adtran, Alcatel, Allworx, Asterisk, Barracuda, DeltaPath, Dialogic, Edgewater, FaxBack, Genband, Genesys, Ingate, Interactive Intelligence, Microsoft, Mitel, NEC, Nortel, OpenText, Oracle, ShoreTel, Sagemcom, Sonus, Toshiba, Vertical Networks. 2. Offers and manages devices which convert SIP signaling to Time-Division Multiplexing (TDM) signaling to interface with legacy key systems and TDM-PBXs. Our response includes the option to rent a managed SBC for this exact purpose. The SBC will have the ability to deliver PRI, FXO, and/or FXS. In addition, the SBC is able to operate as a probe to provide additional call information and statistics for troubleshooting. 3. Supports On-net and off-net calling. Both of these call types are supported. On-net calls are processed through our Acme Packet 4600 SBCs and/or natively through our IP Flex service (if the remote party was connected using IP Flex). For example, a call from one agency to another would traverse our Acme Packet SBCs and would never traverse any off-net routes. In another example, if a State agency called an entity outside the State government that was also connected to IP Flex, the call would never leave the AT&T network. Depiction of an On-net call flow. This drawing does not include all network elements. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 254 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AcmeAcme 4600 SBC (HA Pair) Agency PBX Agency PBX On-net call Off-net calls, by nature, follow a different path. A call from a customer to an off-net destination is routed through the Acme Packet SBCs and up to the AT&T IP Flex service. IP Flex then determines the appropriate PSTN gateway to route the call to. The call then hops off the AT&T IP network and is routed through the PSTN similar to any other PSTN call. Depiction of an Off-net call flow. This drawing does not include all network elements. PSTN AcmeAcme 4600 SBC (HA Pair) Agency PBX Off-net Party Off-net call IP Flex Hop-off Gateway 4. Supports three categories of off-net calling: Local, Long Distance, and International. a. Local (inbound and outbound) calling with full local service feature/functionality. Local calling, both inbound and outbound, is fully supported. We provide full local service feature and functionality with the IP Flex Enhanced Features which is included in our solution. These features include call forwarding, call rejection, sequential ring, simultaneous ring, and many others. b. Off-net domestic long distance calling via the Contractor’s network-based hop-off gateways, which are connected to the PSTN for calling termination to any location. Domestic long distance is fully supported and is an inherent component of our IP Flex service. Long distance calls are carried across our IP backbone to the appropriate network-based hop- Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 255 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. off gateway where the call is delivered to the PSTN (or endpoint if the destination is also an IP Flex customer). c. Off-net International calling from the Contractor’s network-based hop-off gateways provides International per minute calling. International calling is also fully supported and is an inherent component of our IP Flex service. International calls are carried across our IP backbone to the appropriate network- based hop-off gateway where the call is delivered to the PSTN (or endpoint if the destination is also an IP Flex customer). 5. Supports, at a minimum, the following: G.711, G.729, and G.722. AT&T fully supports G.711, G.729 and all its variants, as well as G.722. However, G.722 to the PSTN is not possible so our support of G.722 is limited to On-net calls. 6. Supports fax over G.711 and T.38 fax relay. Faxing using G.711 and T.38 is fully supported and is recommended by AT&T. 7. Supports Dual-Tone Multi-Frequency (DTMF). DTMF is fully supported. 8.SUNCOM Customers configure their CPE at each VoIP site to transmit a Calling Party Number (CPN) for all outbound calls placed over their SIP trunk. The CPN should be one of the valid Contractor provided telephone numbers associated with the physical location of the VoIP site. If the Customer sends a CPN that is not valid, or has not been provisioned for the SIP Trunk, the Contractor must insert a valid main billing number for the Customer’s SIP Trunk into the diversion header of the SIP Invite. This main billing number will appear in the call details records for all outbound local and long distance calls where an invalid CPN is sent. Respondents may propose alternate methods to this function. AT&T fully supports this method. In addition, we currently deploy this method on your existing AT&T IP Flex service. 9. Provides the capability to block numbers, including but not limited to. a. 611. b. 811. c. 5XX. d. 7XX. e. NPA 555-XXXX (except NPA555-1212). f. 900/NPA976-XXXX. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 256 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. g. 08YY XXX-XXXX. h. 0N11. i. 0NPA 555-1212. j. 0976NXX-XXXX. k. 0500XXX-XXXX. l. 0700XXX-XXXX. m. 0900XXX-XXXX. n. All 1010 dialing. AT&T IP Flex fully supports the capability to block these numbers. In addition, the Acme Packet SBCs we’ve incorporated into your solution provide additional capabilities to block any number you choose. 10. Provides911/E911 calling capability. For E911 calling, provides calling capabilities where the physical address for the SIP Trunking site is within the area where Contractor has the ability to provide E911 service. E911 calls are to be routed to the Public Safety Answering Point (PSAP). All E911 service is based on the SIP Trunking Site Registered Location information provided to Contractor by the Customer. Customers are required to specify a physical address per telephone number to be used for 911 purposes. When a 911 or E911 call is made, the Contractor should, where technically feasible, provide the Site Registered Location information to the appropriate PSAP. 911/E911 is fully supported by AT&T. 11. Provides the capability to port telephone numbers to the Contractor’s SIP Trunking service at no additional charge. AT&T fully supports the porting of telephone numbers to our IP Flex service. We do not charge for porting. 12. Supports the capability to port out numbers from the Contractor to another carrier. AT&T fully supports numbers being ported out from our IP Flex service to another carrier. 13. If a N11 number (211, 311, 511, and 711) is supported in the particular local area in which the Customer is located, the Contractor completes the call via the local network switch. a.AT&T fully supports N11 and uses the local network switch to complete these calls. 14. Provides DMS new telephone numbers upon request. AT&T fully supports new telephone numbers subject to availability. If new numbers for a given area are not available, we have the ability to request a new range be opened. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 257 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 15. Cooperates with DMS requests for numbers to fit logically within the Customer’s dial plan, to the extend feasible. Your AT&T account team will be happy to work with you and your customers to find new numbers that fit within a customer’s dial plan. This is especially important for customers with dial plans that are not 10-digits. 16. Allows access to directory assistance. All directory assistance calls are to be handled via the local network switch (local to the Customer site). AT&T fully supports directory assistance. Calls to directory assistance are handled via the local network switch. 17. Allows access to operator services. Customers can reach operator services by dialing 0 or 00. AT&T will provide operator services for so long as we are providing it to our retail end user customers. When/if we stop offering this service to our retail customers, we will provide the State with advanced notification. 18. Supports toll-free termination on SIP Trunking telephone numbers. AT&T fully supports toll-free termination on SIP Trunking telephone numbers. 19.Supports privacy suppression of Calling Party Number, which allows caller information to be withheld when a number is called. AT&T fully supports the suppression of Calling Party Number. This can be accomplished by the customer configuring their system to leave blank the SIP FROM field in the SIP INVITE. 20. Provides directory assistance listings at no additional cost. AT&T does not charge for directory listings. 21. Supports Customers who have more than one voice core by configuring the SIP trunking service to failover between the Customer’s primary and backup core(s). If the trunk to the Customer’s primary core fails, the service should automatically start routing calls to the Customer’s backup core(s). AT&T fully supports this requirement. Our service operates in this manner at multiple levels. First, the AT&T IP Flex service and the Acme Packet SBCs use SIP OPTIONS pings to determine each other’s availability. If IP Flex does not receive a response to a SIP OPTIONS ping, it determines the site to be down. Calls will automatically reroute to the alternate core site in Jacksonville (or Orlando). This reroute can also occur due to a trunk being at capacity. The rerouting feature is called Trunk Call Routing (TCR) and is part of the solution we’re proposing. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 258 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Further, a similar mechanism is configured in the Acme Packet SBCs to detect failures between itself and your customer’s PBX’s. If the customer is setup with more than one core we can easily reroute calls to the surviving core should one fail (either due to being unavailable or a trunk being at capacity). 2. Provides the list of IP-PBXs, IP-PBX clusters, and Session Border Controllers (SBC) which are for use with the proposed service. Here is the latest list of IP-PBX and SBC manufacturers we support with our service. In addition to this list, we also offer a self-certification program where customers who have systems other than these can become certified. Supported Manufacturers: x 3COM x Aastra x Acme Packet x Adtran x Alcatel, Allworx x Asterisk x Avaya x Barracuda x Cisco x DeltaPath x Dialogic x Edgewater x FaxBack x Genband x Genesys x Ingate x Interactive Intelligence Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 259 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Microsoft x Mitel x NEC x Nortel x OpenText x Oracle x ShoreTel x Sagemcom x Sonus x Toshiba x Unify x Vertical Networks 3. Provides a description of how E911 calls will be routed to the Public Safety Answering Point(PSAP). AT&T will route 911 calls using the West EGWs. Advantages of the West method: 1.Real-time address change updates made via web portal. 2.More granular location information (useful for multi-story building and/or campus environments). 3.9-1-1 Call Notification – where an email alert can be sent with location details for a given 911 call. 4.Security Desk Call Monitoring – where security personnel can be conferenced in with the 911 call using one-way or two-way audio. West E911 call flow: 1. End user dials 911. 2. Call is routed through their IP-PBX (or hosted UC service if applicable). Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 260 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. IP-PBX routes the call to the AT&T managed Acme Packet Session Border Controllers (SBCs). 4. SBCs route the call to a local West Emergency Gateway (or the alternate if unavailable). 5. The West Emergency Gateways route the call directly to West. 6.Call is routed to the nearest emergency assistance via a network of more than 6,000 PSAPs across North America. 7. PSAP operator receives the call, source TN, and executes a database dip to get location information. AT&T has included West Emergency Gateways (EGWs) in the core design. The EGWs are an on-site appliance that streamlines E911 management. They ensure that the IP phone locations are updated and current and notify on-site security personnel any time 911 is dialed from within your enterprise. The EGWs help protect increasingly mobile end-users while ensuring E911 regulatory obligations are met with confidence. With EGW deployed as a hardware appliance, you can: x Automatically Track IP Phones Easily: Track and assign locations to IP hard phones, soft phones and wireless phones as they move on your corporate network (using layer 2, layer 3 or wireless LAN tracking). x Support Remote Employees: Enable real-time location updates for off-campus users and teleworkers– directly from their IP phones (requires Emergency Routing Services). x Manage User and Phone Mobility: Ensure accurate, uninterrupted E9-1-1 service availability for employees who move IP phones between locations, share line appearances between multiple devices or log into IP phones on the fly. x Alert Your Security Team Instantly: Trigger 9-1-1 call notifications, three-way call monitoring and custom emails to security personnel along with the caller’s precise location information. x Additional Features Improve performance and ease administration using advanced E9-1-1 call management and reporting features such as misdial protection and call recording. EGW has been deployed across a variety of complex networks. We do not anticipate every customer will want to integrate their IP-PBX with our EGWs. Therefore, AT&T has included enough EGW capacity to support roughly 20% of the 128,695 180,000 TNs you have in service as of this writing. If future demands exceed the EGW capacity, additional EGW capacity can be ordered through the Vendor Services Catalog Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 261 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. (Cat 2 SIP Trunking). If additional ERS capacity is needed above the 128,695 180,000 telephone numbers, ERS can be ordered through the Vendor Service Catalog (Cat 2 SIP Trunking). Please note that ERS is available and will be included as part of the service for Cat 1 and Cat 2 single and multi-tenant UC solutions. AT&T has made the determination that the EGW service is not a required service and will make EGW an optional service in the Vendor Services Catalog. 4. Describe telephone number porting process with timeframes. CSAB Order Process for Porting (on the following page): Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 262 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Step Activity Business Day of Interval (Target) Responsible SoF Order Processing Interval Not Governed by NANC or NPAC 1 DMS submits CSAB to old carrier to remove freezes, move TNs to AAN, and provide a CSR. X DMS 1a DMS submits CSA to AT&T for porting with port date, time, and CSR attached. X DMS 2 AT&T Local Service submits to Hayes for review & Customer Contact. 1 AT&T Local Service 3 Hayes contacts customer to review CSA for accuracy and set expectation for port. CSA will be returned if no port time is on the CSA. HAYES 3a Confirm address for 911 purposes.HAYES 3b Confirm TNs to Port and any special handling. HAYES 3c Validate the address with USPS.HAYES 3d If any information is incorrect or incomplete, HAYES returns CSA to DMS, GO TO STEP 1. HAYES 3e Hayes Adds to SIP Tracker.3 HAYES 4 AT&T Porting Team receives Tracker Notification and creates Service Request. AT&T Porting Team 4a Pulls CSR in VIT.AT&T Porting Team 4b Creates MDS for request.AT&T Porting Team 4c Attaches service availability check.AT&T Porting Team 5 AT&T Porting Team submits order to the Front-Door with an approximate 15 day interval to Port. 12 AT&T Porting Team 6 BVOIP OM Receives Service Request and creates order request for the LSR Agent. AT&T BVOIP OM Governed by NANC & NPAC Guidelines 7 LSR Agent submits Port Order to LEC, ILEC, CLEC. LSR Agent 7a BVOIP OM creates “Invitation to Port pending FOC”. AT&T BVOIP OM 7b BVOIP OM Receives FOC from LEC, ILEC, CLEC. AT&T BVOIP OM 7c NPAC Activation of TNs valid for 4 days. 7d Port Appointment held with BVOIP, CSR, Vendor and Hayes. AT&T BVOIP OM 7e PORT complete 30 AT&T BVOIP OM Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 263 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The success of any given port is heavily dependent upon accurate information including but not limited to: x CSRs must be accurate x CSRs must not have any freezes on them x Valid addresses are required x Accurate list of porting telephone numbers is provided 5. Identify all supported Codecs. AT&T’s IP Flex service supports G.729 (all variants), G.711, and G.726. However, additional CODECs are supported for calls remaining within the State’s network. 6. Identify areas of the state where SIP Trunking service is provided. Explain how DMS will be able to determine if SIP Trunking service is available at a specific location and/or address. There are 281 total rate centers in the State of Florida. AT&T’s IP Flex service is available in 274 of these rate centers at the time of this writing. We anticipate having coverage in 276 rate centers by the time this bid is awarded, contracted, etc. In addition, the State and/or your customers are welcome to contact your account team for additional information and service availability checks. Per the clarification response with DMS, the following rate centers are not covered (updated since the clarification response): MACCLENNY, SANDERSON. 7. Provide service and configuration guides. AT&T provides excellent resources to our customers to assist them in getting the most out of our services. Below are some of the resources we make available. AT&T BusinessDirect® Learning Center which contains a service overview, live webinars, and access to many of the tools we offern such as the Network Performance Reporter. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 264 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The following are How to Guides for the various features of AT&T IP Flex service. We also offer a wide variety of customer configuration guides: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 265 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 266 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T provided the embedded brochure for IP Flexible Reach Enhanced Features to DMS as part of the clarification response: IPFLEX Enhanced Features.pdf 8. Discuss SIP methods and if they are allowed and denied per network. AT&T’s IP Flex service supports INVITE, BYE, ACK, CANCEL, PRACK, INFO, and REFER. IP Flex is only delivered across AT&T managed transport so we do not allow/deny particular methods based on the network. However, we do understand customers can sometimes have unique requirements which is another reason why the Acme Packet SBCs in our solution are so valuable. These SBCs provide us with the ability to modify SIP messages as needed to better serve your customers. 9. Discuss authentication and if it is allowed or disallowed per network and per SIP method. AT&T’s IP Flex service does not authenticate customers from a SIP perspective. However, we do authenticate users by IP address. We only deliver IP Flex across AT&T managed transport which allows us to use packet and route filters to ensure packets are not spoofed on our network. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 267 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. If we do run into a situation where we feel SIP authentication is needed we can handle this in our Acme Packet SBCs. 10. For SIP messages, discuss whether it is possible to filter on content type and how it is accomplished. AT&T does support filtering based on content-type. We support this via our Acme Packet 4600 SBCs which allow us to apply various treatments to a given SIP message based on content-type. 6.2 SIP Trunking Features The following are minimum requirements: 1. Provide maximum Direct Inward Dial (DID) policing which limits the maximum number of inbound concurrent calls to a specific DID. 2. Provide call forwarding not reachable which redirects incoming calls to an alternate phone number if the SIP Trunk DID is not reachable. 3. Offer the capability to intercept calls and play announcement for any SIP Trunk phone number. 4. Allow the use of a virtual phone number which allows Customers to request a local phone number at locations where they do not have physical office. Given the statements in this subsection: 1. Describe in detail the proposed SIP trunking features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 268 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: 1. Provide maximum Direct Inward Dial (DID) policing which limits the maximum number of inbound concurrent calls to a specific DID. This feature is fully supported by AT&T’s IP Flex service. It is called Max DID Policing and allows the customer to define the maximum number of concurrent calls per DID. This includes inbound, outbound and redirected calls. Here is a screenshot of the web portal in which this setting can be changed: 2. Provide call forwarding not reachable which redirects incoming calls to an alternate phone number if the SIP Trunk DID is not reachable. This feature is fully supported by AT&T’s IP Flex service. Call forwarding not reachable allows for configuring a destination (for example, cell phone, PRI DID, etc) where a call should be redirected when the IP Flex telephone number is unreachable. We also offer these types of call forwarding: x CFA – Always - Enables a user to redirect all incoming calls to another phone number. x CFB – Busy - Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. x No Answer - Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. x Selective - Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 269 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Here is an example screenshot of the web portal in which these settings can be configured: 3. Offer capability to intercept calls and play announcements for any SIP Trunk phone number. This feature is fully supported by AT&T’s IP Flex service. Intercept Announcements allow customers to intercept calls routed to a non-working internal line with informative announcements (default or custom) and alternate routing options. The service can be assigned to an individual user’s telephone number (for example, when they have left the company). Here is an example screenshot of the web portal in which these settings can be configured: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 270 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Allow the use of a virtual phone number which allows Customers to request a local phone number at locations where they do not have physical office. This feature is fully supported by AT&T’s service. AT&T offers new telephone numbers but also the ability to port numbers in from another carrier. Every number we provision has to be associated with a 911 address provided by the State and the address doesn’t have to be a physical office building. Please note, AT&T also supports virtual telephone numbers in the sense that we can provision numbers associated with addresses that are outside the native rate center for the telephone number. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 271 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7. SERVICE CATEGORY 3 - CONTACT CENTER – SINGLE TENANT DMS is seeking Responses demonstrating how Contact Center services will be delivered. This category includes both Single-tenant and Multi-tenant Contact Center services. Generally Single- tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by NIST, at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as described in Special Publication 800-145 issued by NIST, at a Contractor location. A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions. Text provided within this section is intended to guide Respondents in understanding the desired scope of Contact Center services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 7.1 Contact Center – General Respondents should propose Contact Center services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondents will propose the location of the system. If Respondent is offering Contact Center Services, it will offer all Customer premises equipment including, but not limited to, phones, gateways, monitoring equipment, and SBCs that Customer’s will use with the proposed service. The following are minimum requirements for Contact Center service components: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers 3. Flexibility to comply with DMS and Customer defined security standards. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 272 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Contact center agents with the flexibility to interact with other Contact Centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. 6. The ability to offer TDM and VoIP as methods for access to agents. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. 9. Soft phones that have minimal impact on existing desktop real estate environment. 10. Integrated learning tools and coaching management tools for Customer use. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. 12. No charges for administrative tasks performed by Customer staff. 13. Options for verifying caller identity. 14. The ability to route calls as required by the Customer. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: AT&T is proposing an Avaya solution for Single-tenant Contact Center. The Avaya solution provides customers with a smart, positive experience every time. The platform offers fast and efficient self-service functionality that puts the control back into the customers hands Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 273 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. through a self-service IVR with an agent available to help as needed. It’s always seamless and context-driven. Agents also need to stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it—on premise or private, public or hybrid cloud. AT&T proposed Contact Center solution is the Avaya Contact Center solution. The content provided to address the requirements of section 7 will focus on how the AT&T Avaya offer meets or exceeds the State’s requirement. Section 1.4 indicated that “Respondents are therefore encouraged to offer more than one manufacturer platform (system) option”. AT&T inserted a Section 7.A for Multi-tenant Contact Center highlighting the NICE inContact solution. Additionally, AT&T will provide an option in the Vendor Service Catalog (Cat 3 Contact Center Multi) for the Genesys Contact Center solution. 1.The ability to increase or decrease the number of Contractor’s Contact Center agents. Avaya offers various flexible licensing agreements for customers requiring scalability. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers Avaya’s solution supports multisite configurations. Avaya Servers may be used to enable remote agents (agents working from a remote location or from home). These Servers can support two types of remote agents – those using IP hard phones/Softphones phones and those using phones over the PSTN network. 3. Flexibility to comply with DMS and Customer defined security standards. Avaya will work to meet these security requirements. During the requirements phase the Security Architect maps suite wide security objectives to product specific requirements. During the design phase, Security is a required element of design documents. During the test cycle, Static Code Analysis and Peer Code Inspection are part of processes as well as functional verification of actual security features such as Role Based Access, Password Rules, and TLS. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 274 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4. Contact center agents with the flexibility to interact with other Contact Centers. System administrators can control the agent’s ability to communicate with other contact centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. AT&T meets geographically diverse locations, please see section 5.1 response on page 213. 6. The ability to offer TDM and VoIP as methods for access to agents. Avaya solution routing works independently of the underlying infrastructure. This allows organizations to move seamlessly from a TDM architecture to an IP/SIP based architecture, taking advantage of the customer service advantages of SIP while making good use of existing, non-depreciated TDM infrastructure. Customer data and other relevant customer information is delivered to the best possible agent based on a single routing strategy regardless of the whether the target agent is using SIP or TDM equipment. Hybrid TDM/IP solutions: Using a hybrid solution allows your organization to transition agent positions to IP at its own pace, utilizing existing TDM switches. The Avaya solution provides consistent, integrated routing/reporting capabilities while you begin the transition of the contact center to IP. The call center can route calls using circuit-switched infrastructure to traditional phones, or packet-switched infrastructure to IP hard phones or softphones on a PC. This option is useful for organizations that want to maintain existing investments while undertaking a gradual migration to IP infrastructure. Pure IP solutions: Pure Avaya IP solution uses no circuit-switched infrastructure. Incoming voice calls are converted to IP on a gateway, and travel in the packet- switched network within the contact center. These are often proprietary solutions; proprietary gateways, IP-PBXs and software may require a CTI link to support third- party applications. Open standards IP solution (SIP-based): It is possible to deploy an IP-based infrastructure using open, standards-based solutions that support the latest SIP RFC Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 275 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. standards. SIP-based solutions can be deployed with or without a SIP soft switch. This standards-based approach is gaining in popularity because is it highly flexible and adaptable, and simplifies application deployments. Interoperability testing is simpler and faster than lengthy integration efforts. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. Media gateways are used to convert from TDM (T1/E1/analog (FXS/FXO), ISDN, and so on) to and from VoIP (SIP and RTP). The media gateway can also be used to provide SIP Server with access to the PSTN to support remote PSTN using Avaya SIP Server’s remote agent capability. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. The hosted Avaya solution supports an entire range of devices, to include soft phones. 9. Soft phones that have minimal impact on existing desktop real estate environment. Avaya offers a softphone imbedded in certain desktops. Therefore, there is a zero- foot print impact. 10. Integrated learning tools and coaching management tools for Customer use. Supervisors can silently monitor agents-customer interactions (Voice and Web Chat) and agents can be aware when they are being silently monitored. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. The Avaya solution fully supports virtual contact centers involving multiple locations and remote agents. 12. No charges for administrative tasks performed by Customer staff. Avaya provides management interfaces for administrators to perform common tasks without requiring PS and associated costs. 13. Options for verifying caller identity. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 276 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Common telephone identification information gathered by the Avaya Routing Server includes: ANI DNIS CED IVR data Avaya ensures that any interaction, or business data collected during the routing process (including those listed above), is available for routing decisions and is passed to the desktop application of the agent receiving the interaction. (Interaction data collected during the call-routing process is called "attached data" and it can be used by any Avaya-enabled application. It is attached to the interaction in the form of key- value pairs that can be parsed for screen pops, routing, or reporting needs.) 14. The ability to route calls as required by the Customer. The Avaya solution provides virtually unlimited flexibility to incorporate routing logic into your environment, based on your business rules. We have the most comprehensive set of routing capabilities in the industry, bundled with the solution. Core routing capabilities offered through both the Avaya Customer Management Platform include: Data-driven Routing Skills-based Routing (Agent Profile) Agent-level Routing (Last agent/relationship-based) Service Level Routing Agent Capacity Routing Interaction Lifecycle Management Routing Multimedia Routing (Omnichannel) Workforce Schedule-based Routing Multi-site/Virtual Contact Center Routing Business Priority Routing Cost-based Routing Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 277 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Shared Agent by SLA Routing Proactive Outbound Routing Net Promoter Score Routing Pseudo Statistic Routing Load Balancing Routing 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Avaya provides adapters that provide integrations to the most common CRM platforms, including Oracle, SAP, IBM and several other CRM providers. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 278 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.2 Contact Center – Automatic Call Distribution (ACD) The following are minimum requirements for ACD Contact Center service components: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. 2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. 4. The ability to force calls to agents. 5. The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. 8. The ability to route calls to different Customer groups. 9. The ability to force calls to agents without the agent having to signal to receive a call. 10. The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. 11. The ability for other persons, as appropriate, to listen to a call at any point during a call. 12. Alert when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 279 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 280 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Given the statements in this subsection: 1. Describe in detail the proposed automatic call distribution services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. Avaya Oceana® is a single integrated solution for servicing the needs of the entire customer engagement strategy. This next-generation, open, omni-channel contact center solution is context- driven, fully integrated, and fully customizable through our open, easy-to-use development platform. Avaya Oceana® enables any business to deliver and manage exceptional personalized customer experiences. The inherent flexibility of Avaya Oceana® allows businesses to quickly innovate in response to dynamic customer expectations and provides the adaptability to connect and integrate third party technologies for optimal effectiveness. It allows customers to: x Cultivate the ultimate customer journey by enabling businesses to personalize every step and possibility of customer-agent interactions. This purpose-built single omni- channel solution provides complete integration and management of your traditional phone and digital channels. x Take a holistic view of your customer contact world. Address customer touchpoints, routing, resource matching, leverage context, and acknowledge preferences— capturing every detail along the way. x Capitalize on big data across your entire enterprise. Get real-time, fully meshed insights into customers. Avaya Analytics® breaks down the silos around traditional analytics tools. You’ll have rich visualization of data to fuel real-time, smarter decision making that shapes business strategies and ultimately drives customer satisfaction and improves agent experience. Avaya Oceana® Solution, including Avaya Analytics®, is built on Avaya Breeze®, making it easier for companies to extend and manage unified support of customer Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 281 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. centric business and customer journeys across all relevant stakeholders across the enterprise. Avaya Oceana® Key Capabilities: x Omnichannel support: Voice, Web Chat, Chatbot, SMS, Social, WebRTC Audio, x Attribute based Matching for all channels: Avaya Oceana® has powerful attributes based resource selection capabilities, which assign the right work to the right resource available resulting in improved first call resolution. Avaya Work Assignment, embedded in Avaya Oceana®, uses attribute-based resource selection for all interactions, regardless of the channel used for that interaction. Voice calls, using Elite Adjunct Routing, are routed using attribute-based matching instead of Elite’s skill-based routing. Digital channels, using WebRTC voice or chat, Email, SMS, and Social are all matched with the best resources using Avaya Work Assignment (included in Avaya Oceana®). x Omnichannel Journey and Visualization: Enables complete 360-degree view of the customer journey across all touch points and multiple interactions in agent desktop Oceana® helps organizations deliver a seamless customer experience across multiple Avaya channels of the customer's choosing. Avaya Oceana® provides the right media at the right time, every time, applying all relevant information and context to deliver a unique, personalized and enduring experience across the customer’s journey. In addition, Avaya Oceana® makes it easy to bring knowledge workers across the enterprise into call center routing strategies to improve customer service and sales outcomes. x Context Preservation: Creates a consistent, personalized Omnichannel customer experience by having access to all the information so that the better-informed decisions can be made. x Omnichannel intuitive UX for Agents and Supervisors: HTML 5 based modern Omnichannel desktop that empowers users with context across channels and customer journey. Powerful driver of Agent Productivity. x Blended Agents: Support for blended agent that can handle PSTN & WebRTC inbound calls, chat, email, SMS, and Social at same time. x Powerful Omnichannel Analytics: Real-time and Historical reporting tools that help to track trends and to improve the overall performance. Real-time access to enterprise wide information that captures, consolidates, and normalized data. x Platform for Innovation: Built on the Avaya Breeze® Platform using modular snap-ins that can be scaled, managed and extended independently and can be combined with third party and custom developed snap-ins. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 282 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. Oceana Omnichannel support provides seamless and consistent Omni-channel customer experiences across all digital channels and devices. Omnichannel capabilities allowing customer tracking across multiple media types. Real-time data analytics find the best match between work items and customer inquiries and makes 1:1 matching based on key attributes: Status, language, skills, proficiency, program training, location, and more all from a single resource pool. Single Unified Desktop that empowers users with context across digital channels and complete journey history with a new intuitive interface that improves user performance. Empowers agents with context across all channels and brings key customer data from multiple sources into one area. Agents have a view of the full customer journey from one intuitive interface. Avaya Oceana® collects, stores and tracks all information instantly which can be easily accessible and shared across the enterprise. Creates a consistent, personalized Omnichannel customer experience by having access to all customer information so that better informed decisions can be made. Avaya Analytics® included with Avaya Oceana® Solution is open, modular and extensible analytics framework. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. Supervisors or administrators can add/delete/modify a skill associated with an agent Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 283 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. through our centralized configuration application. 4.The ability to force calls to agents. Avaya can force the call to route to a direct number. When using this routing type, Avaya routes the call in a way that is like how an interaction is redirected by Route Point routing 5. The ability to build not-ready codes and the ability to automatically interrupt any not- ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). The Avaya Desktop supports reason codes so agents can specify details about their Not Ready status. The system administrator creates the reason codes. 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. The Avaya email routing takes advantage of routing capability, allowing customers to implement business rules that intelligently route interactions to the best qualified, currently available agent to handle their customers’ interactions. This capability is done regardless of agent location. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. If you are configured as a supervisor for an agent group, you can monitor or coach agents. If you accept the interaction, an interaction window is displayed on your desktop, and you are connected to the call or chat interaction. Coaching an agent enables you to hear the interaction between an agent and a contact without the contact being able to hear you coach the agent; or read the transcript of the interaction between an agent and a contact and send chat messages to the agent without the contact being aware that you are reading the transcript and communicating with the agent. 8. The ability to route calls to different Customer groups. Our routing solution can treat agents performing similar functions on the same team, or having similar skill sets, as a single pool of resources, even if they are located at geographically dispersed sites. 9. The ability to force calls to agents without the agent having to signal to receive a call. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 284 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. This is generally done using a ZIP tone. 10.The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. Avaya executes a set of routing rules called a routing strategy designed by the enterprise to meet the needs of the business. These rules can evaluate telephony data, customer IVR menu selections, time of day/week/year, real-time virtual contact center statistics, agent skills and customer profile data held in corporate databases or other enterprise systems. 11.The ability for other persons, as appropriate, to listen to a call at any point during a call. Call supervision functionality is designed to enable contact center managers to monitor agents, and it also enables agents to invite their supervisors to the call when dealing with a customer. Silent monitoring hides the supervisor’s presence from all call participants, including the monitored agent who is the target of supervisor’s attention. 12. Alert when an agent is dropped from the ACD queue. A statistics server is a core component of the Avaya Platform. This server tracks statistic for contact center objects such as agents, agent groups, places, groups of places, queues and route points. An alert will be generated when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. The Avaya platform provides the ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. Using the Avaya Platform and a softphone, supervisors can logout an agent without going to the agent’s desk. This functionality can be accomplished from a remote location with TCP/IP connectivity to the Avaya Platform. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. The Avaya Platform evaluates the profiles of the virtual contact center agents to select the appropriate target for an interaction. Factors, such as the service request type, customer profile, or account history determine what skills are needed to best serve Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 285 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. the customer. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. The Avaya Platform does offer a capability to place calls in a virtual queue and return the call when an agent is available. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 286 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.3 Contact Center – Auto-Attendant and Interactive Voice Response The following are minimum requirements for IVR components: 1. Automated speech recognition and text-to-speech, for multiple language. 2. Supports DTMF. 3. A call back/virtual queuing capability. 4. The ability to integrate with Customer applications and database systems. 5. Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. 6. The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. 7. Timely changes to IVR scripting functionality. 8. The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. 9. The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages 10. The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. 11. Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. 12. The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 287 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 13. A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. Given the statements in this subsection: 1. Describe in detail the proposed Auto-Attendant and IVR services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1.Automated speech recognition and text-to-speech, for multiple language. The Avaya Voice Platform incorporates the very latest ASR and TTS technology offered by Nuance Communications into its Voice Self Service platform. Nuance optimizes their speech technology for VoiceXML-based applications, with performance enhancements in dynamic grammar support, reduction in memory requirements, and support to the World Wide Web Consortium (W3C) standard Speech Recognition Grammar Specification (SRGS) grammar format. 2.Supports DTMF. The Avaya solution supports DTMF as well as ASR and speech synthesis (TTS) as part of a VoiceXML dialog, through supported third-party ASR and TTS engines. Speech and DTMF can be used within an application simultaneously. 3.A call back/virtual queuing capability. Avaya Callback Assist is part of the Avaya Platform. It can intelligently route requests to the most appropriate agents, leading to reductions in customer effort, and a much better brand image. Each channel can check and display agent availability and estimated wait times. 4.The ability to integrate with Customer applications and database systems. The Avaya suite of products is built as an application layer that lets customers manage its call centers/enterprise separate from its underlying infrastructure. Built to operate on virtually any underlying infrastructure, Avaya is a software-only solution that operates on industry-standard hardware. We also support several APIs to integrate to existing desktop Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 288 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. applications through ActiveX, Java, .NET, Web Services, and C/C++ libraries, along with a number of out-of-the-box adapters to integrate to large CRM systems such as Siebel, SAP, Microsoft CRM, Salesforce.com, and so on. 5.Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. The Avaya solution includes Avaya Orchestration Designer which consolidates both our AAEP and Routing APIs into a single user interface. Avaya Orchestration Designer is an integrated development environment tool used to develop applications for the AAEP and the Avaya Orchestration Server (Routing). Avaya Orchestration Designer provides both drag-and-drop graphical development of voice applications (or “call flows”) and routing strategies (or “workflows”), as well as syntax-directed editing of these applications. For AAEP applications, Composer supports editing of VoiceXML 2.1, CCXML1.0 and SRGS 1.0. For ORS 8.1 applications, Composer supports the editing of SCXML 1.0. 6.The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. Avaya Orchestration Designer provides a drag-and-drop based interface for creating VXML and SCXML applications. Users can easily create flow diagrams by placing and connecting blocks and configuring properties. This approach also provides an easy mechanism for invoking Web Services and doing database lookups from the Application server-side. 7.Timely changes to IVR scripting functionality. The Avaya platform allows for timely changes to the IVR scripting. 8.The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. With Avaya Orchestration Designer you have the option of working in different perspectives. A perspective is an arrangement of different sections of the GUI in a manner that facilitates easy use of a particular feature, such as design or debugging. 9.The ability to establish and follow Customer approval process for changes to IVR Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 289 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages The solution includes tools available to the Customer to make changes to the IVR without the need for PS Resources. Avaya/Hayes PS always requires customer approval of all change requests. 10.The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. Administrators have the ability to use parameters to invoke audio files into the routing strategy. 11.Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. Avaya/Hayes Care is available 24x7x365. 12.The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. This is available on the Avaya platform. 13.A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. AT&T meets this requirement with the Avaya Contact Center solution 7.4 Contact Center - Reporting and Analytics The following are minimum requirements for Reporting and Analytics components: 1. Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. 2. Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 290 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. 4. Defines, builds, and runs custom reports supporting Contractor’s business requirements. 5. Real-time access to reporting systems, restricted by access authentication. 6. Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. 7. Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. 8. Changes reporting metric requirements for agents in different skillsets (agent groupings). 9. Displays a prompt/message on agent desktop. 10. Performs call surveys to initiate, collect, and track information. 11. Provides an agent report that tracks the entire agency call flow for any single call. 12. Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. 13. Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center reporting and analytics services addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1.Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 291 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Avaya Analytics® complements Avaya Oceana® by breaking down the silos around traditional analytics tools through flexible collection, processing and analysis and generating rich visualization of data to fuel real-time decision making from across the enterprise. With event processor and presentation layer, Avaya Analytics® delivers a full operational reporting solution. Avaya Analytics® is Avaya’s next generation, unified reporting and analytics solution designed to provide cradle-to-grave reporting for end-to- end customer journey on multichannel sources. Avaya Analytics® takes data from relevant sources and collects, correlates and presents this data in a unified interface for meaning analysis in real-time and historical trending scenarios. With this analyzed information, supervisors can understand current and historical trends for customer preferences, agent and contact center performance 2.Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. Avaya provides a Single Real-Time and Historical Operational Reporting solution. Reports by Agent, Channel, Routing for Avaya Oceana® across all interaction types. Modern UI both Real-Time and Historical reporting. 3.Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. The Avaya Analytics® Open Real-Time interface is the key interface for integration with WFO applications and Wallboard Integrations enabling a maximum of 3 subscriptions to the real-time measures produced by Avaya Analytics® by third party applications. For each subscription, a unique Kafka topic is created for that subscription. All real-time measures for each of the intervals and dimensions will be exposed on the Avaya Analytics® open interface. Start of day is the 12.00am of the server time and moving window is for the last 10 minutes. Data is published on the Real-Time interface when the measure is updated. 4.Defines, builds, and runs custom reports supporting Contractor’s business requirements. Avaya Analytics® enables access to data that is available for custom reporting. 5.Real-time access to reporting systems, restricted by access authentication. Avaya Analytics® provides supervisors and contact center managers with an effective tool for use in analyzing contact center data to gain the necessary insight to reduce costs, increase revenues and improve customer satisfaction. Avaya Analytics® provides ability to analyze agent behaviors and performance, access to Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 292 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. cradle-to-grave call detail records to understand what the impact of individual interactions are having in the context of the overall contact center performance. Across most enterprises data environments are siloed and can be complex and there could be multiple reporting platforms that have different reporting formats, different GUI’s, different reports along with multiple points of administration and management. Avaya Analytics® provides a single reporting platform that can support multiple sources (Oceana® initially, with plans to extend to support other sources) with an open extensible framework, facilitating a modular approach to enable organizations to capture and capitalize on data across the enterprise. 6.Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. Avaya Analytics® included with Avaya Oceana® Solution is open, modular and extensible analytics framework that brings together data from disparate data sources. A single Real-time monitoring and Historic Reporting solution across multiple interaction types allowing better forecasting. 7.Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. Omnichannel Journey and Visualization: Enables complete 360-degree view of the customer journey across all touch points and multiple interactions in agent desktop. 8.Changes reporting metric requirements for agents in different skillsets (agent groupings). Avaya Analytics® is a growing market opportunity for Avaya. Organizations require capabilities to dig even deeper into, and gain business intelligence from their data by providing insights into the overall customer experience as well as the organizational performance. Organizations need to look for context, customer intention, behavior patterns, satisfaction, revenue value, and other metrics that will determine how well the organization is delivering against its strategic objectives. By mining big data gleaned from all customer interactions including voice calls, email, social media postings, chats, or comments, organizations can identify trends and respond and make adjustments accordingly. 9.Displays a prompt/message on agent desktop. Single Unified Desktop that empowers users with context across digital channels and complete journey history with a new intuitive interface that improves user performance. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 293 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Empowers agents with context across all channels and brings key customer data from multiple sources into one area. Agents have a view of the full customer journey from one intuitive interface. 10.Performs call surveys to initiate, collect, and track information. Avaya Survey is a simple survey application you can use to gather customer feedback directly after an interaction completes. You can easily modify the survey packaged as a web page sample to fit the customer’s needs. 11.Provides an agent report that tracks the entire agency call flow for any single call. Avaya Analytics® is Avaya’s next generation, unified reporting and analytics solution designed to provide cradle-to-grave reporting for end-to-end customer journey on multichannel sources. Avaya Analytics® takes data from relevant sources and collects, correlates and presents this data in a unified interface for meaning analysis in real-time and historical trending scenarios. With this analyzed information, supervisors can understand current and historical trends for customer preferences, agent and contact center performance. 12.Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. Open framework for customers to subscribe to data from multiple data sources and make the data available for reporting purposes. Avaya Analytics® enables access to raw data on the Eventing framework to build services to enable cradle to grave reporting across channels. 13.Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Avaya Analytics® enables access to raw data on the Eventing framework to build services to enable cradle to grave reporting across channels. This will be accessible for 12 months or longer if requested. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 294 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.5 Contact Center Recording The following are minimum requirements: 1. Capability for a minimum of 25% random call recording with screen capture per agent per day. 2. Online storage to hold at least thirty (30) days of recording per agent. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. 3. An interface to archive recording to Customer provided storage. 4. A method for appropriately adjusting monthly online storage needs. 5. The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. 6. The ability to record one agent during a workday and not impact the 25% random call recording time. 7. The ability to listen to recorded calls from any location via web based call recording. 8. The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. 9. The ability for an agent to initiate recording their own call. 10. The ability to search recordings by filters. 11. The ability to manage Contact Center recordings on an agent by agent basis. 12. The ability to designate, per agent, the frequency of recording calls, up to100%. Given the statements in this subsection: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 295 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Describe in detail the proposed Contact Center Call Recording services addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] AT&T Response: 1.Capability for a minimum of 25% random call recording with screen capture per agent per day. The Avaya solution supports selective recording. The decision to record a party in the call is determined at a route point and the recording starts as soon as the call is established (record = destination). Percentage based selective recording is achieved via % objects within the strategies themselves. 2.Online storage to hold at least thirty (30) days of recording per agent. Avaya Recording storage is configured by calendar/time-based rolling storage of call recordings and associated metadata by metadata criteria. You can configure rolling time periods (such as 90 days for example). 3.An interface to archive recording to Customer provided storage. The Avaya solution, by default, is scheduled to generate an archive file every day based on the retention period. Each time the archival process is run, the output file is saved to a compressed file. The compressed file contains the recorded files and the metadata. Avaya supports central online storage and archiving. Once online storage reaches its timeline, the solution automatically moves the files to a temporary archive file for the customer to move to physical storage. 4.A method for appropriately adjusting monthly online storage needs. The Avaya solution, by default, is scheduled to generate an archive file every day, based on the retention period. Each time it runs the archival process, it saves the output file as a compressed file. The compressed file contains the recorded files and the metadata. This may vary based on the Avaya platform deployed, but in any case, adequate storage can be provided. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 296 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5.The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. When a conference or monitoring supervisor requests to start recording, a participant can request the conference to be recorded through the recording service. x Recording Conference – Recording is a mixed output of the customer and agent, plus a separate stream of the supervisor. x Dialog – Structure of the dialog when recording a conference. Monitor/ Coach / Barge features are supported for a supervisor. 6.The ability to record one agent during a workday and not impact the 25% random call recording time. The Avaya solution supports Selective recording. The decision to record a party in the call is determined at a route point and the recording starts as soon as the call is established (record = destination). Percentage based selective recording is achieved via % objects within the strategies themselves. 7.The ability to listen to recorded calls from any location via web-based call recording. An agent, supervisor, or an administrator uses the playback interface to search, query, report, and retrieve call and screen recordings from Web Services. The Recording Server retrieves all recordings from Web services, and automatically decrypts recordings that are encrypted. 8.The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. Recordings can be shared and sent through email to agents, managers or customers, as required. Encryption is provided for meeting security standards. Interaction Recorder enables system administrators to configure rules for encrypting select recordings. Encryption selection rules are granular in nature and can include any combination of entities (agents, workgroups, roles, stations and/or lines), Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 297 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. interaction types (inbound/outbound call, web chat, and/or email) and selection criteria (defined attributes, date/time, random selection, and more). The encryption extends security further for organizations dealing with sensitive data, such as credit card or healthcare information. Encryption of recordings will strengthen confidentiality of customer data. 9.The ability for an agent to initiate recording their own call. The Avaya solution supports Dynamic recording. The decision to start and/or stop recording a party in the call can be triggered at any time after the call is established. Dynamic recording also allows pause and resume features to mask sensitive information from the call recording. 10.The ability to search recordings by filters. You can use several search options to filter massive quantities of interaction data to find interactions that are most related to the business issue you are investigating. For searching, you can use one of the following criteria, as this is the type of information that is stored as metadata: x Date/time range x Agent ID x Agent group x Call type – Attached data KVPs x ANI/DNIS x Agent extension DN You can also access any section of the recording directly. 11.The ability to manage Contact Center recordings on an agent by agent basis. You can configure the starting and stopping of call recording in a number of ways: x Via the agent, who can use the Avaya Desktop to pause and resume. x Via configuration based on several criteria: x All calls Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 298 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Calls by dialed number x By line of business x By trunk x Agent extension x ACD position x Via commands in a routing strategy, as well as attached data. 12.The ability to designate, per agent, the frequency of recording calls, up to 100%. The Avaya solution supports Full-time recording or 100% / Total recording. Specific DN is configured to enable recording for all calls for the specific DN (example: record=true). 7.6 Contact Center – Workforce Management Contractor will be responsible for managing the workforce for the Contact Center. The following are minimum requirements for management of call center agents: 1. Workforce management, including scheduling and agent training. 2. Monitoring the effectiveness of the call center. Given the statements in this subsection: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. b. The ability to leverage call data to adjust scheduling of agent shift assignments. c. The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 299 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. d. The ability to create role based score cards with key performance indicators. e. The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. f. Options for agent training. AT&T Response: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 1.Workforce management, including scheduling and agent training. The Avaya WFM solution is designed to provide planners with the tools they need to better manage their workforce. The product offers the ability to create accurate staffing plans that consider not only projected contact volumes and average handle times, but also the various skills and skill levels of their agent population. This is achieved through advanced forecasting, scheduling, and real-time adherence capabilities. Avaya WFM has been designed to integrate tightly with the Framework components of the Avaya Platform. Agents and their skill sets are entered and maintained in one Avaya Configuration Management application. This integration also allows contact centers to leverage the real-time statistics and adherence data across all communication channels. 2.Monitoring the effectiveness of the call center. There are two components for monitoring the effectiveness of the call center with historical reporting: forecasting information and agent activity. Forecasting information details the call types received, time and duration of those calls and the speed of response by contact center agents. This information is used to predict the number and type of agents required for any time period that the contact center is open. Agent activity information consists of the call types and duration of the calls that agent receives as well as keeping track of the amount of time that the agent is logged in and available to receive a call. This information will highlight an agent’s efficacy with different call types and provide confirmation that the agent is performing their duties when scheduled. Agent activity information can also be used to improve the management Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 300 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. of individual agents by indicating where additional training or other actions may be required. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. Avaya Contact Recording includes an intuitive, web-based search and replay GUI that allows users access to recordings according to the station or agent that made the call. They can search on call party details. b.The ability to leverage call data to adjust scheduling of agent shift assignments. Scheduling and Work Rules define the ways in which employees may be assigned work. This includes time spent at work or length of shift, breaks, lunches, and other types of work. It also includes when shifts should be assigned and special rules that the scheduler should follow when creating schedules. c.The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. Avaya Enterprise WFM provides several out-of-the-box reports that help you understand individual and group performance and perform activity analysis. The standard reports deliver information related to employee time record details, summaries of activity data, and administrative information. Adherence reports deliver information related to employee schedule adherence and adherence exceptions. Each of these reports can be run as needed or scheduled to run at a later time. You can save the reports, export them easily for use in other applications and share them with others, if desired. d.The ability to create role-based score cards with key performance indicators. The Avaya Enterprise WFM provides a capability to establish role-based score cards with key performance indicators. e.The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. Avaya Enterprise WFM provides considerable flexibility allowing users to come up with the most accurate forecasts across multiple queues and channels. It provides Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 301 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. users with a variety of forecasting methods and techniques to match the needs of different users and their organization’s sophistication and operational requirements. Forecasters can apply simple weighted average techniques or sophisticated regression analysis-based statistical analysis of time series data (in Strategic Planning) to factor in trends and special events or use a combination of both. f. Options for agent training. The Avaya Lesson Management or Coaching modules assign eLearning lessons or coaching sessions to employees, it automatically sends the learning break and coaching session requests to WFM. The request includes the employee name, length of learning break or coaching session, and time by which the employee needs to complete the training or have the coaching session. The scheduler is notified of the assignment requests and can then schedule them at the most optimal time, minimizing the impact on service levels. 7.7 Contact Center – Miscellaneous The following are additional components which are minimum requirements for the provision of Contact Center services: 1. A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2. Dedicated IP access. 3. Tools for assessing bandwidth usage and voice quality performance. 4. The ability to program network-based routing. 5. The ability to configure call prompters to meet Customers’ needs. 6. The ability to configure advanced call routing to meet Customers’ needs. 7. The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 302 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8. The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. 9. A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. 10. User application testing and product lifecycle management. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. 12. Compliance with DMS and each Customer’s data integrity and privacy policies. 13. The ability to send voice, email, SMS, or fax notifications. Given statements the in this subsection: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. 3. Describe how the service protects data for remote, at home agents. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. 5. Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. AT&T Response: 1.Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 1.A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2.Dedicated IP access. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 303 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3.Tools for assessing bandwidth usage and voice quality performance. 4.The ability to program network-based routing. 5.The ability to configure call prompters to meet Customers’ needs. 6.The ability to configure advanced call routing to meet Customers’ needs. 7.The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. 8.The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. Requirements 1 – 8 above will be determined by the solution and network carrier selected. 9.A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. AT&T/Hayes will provide a certified Program Manager for the SCS ITN contract. AT&T will assign additional Project Managers on a project-by-project basis. 10.User application testing and product lifecycle management. We perform informal reviews during each development lifecycle and then formal testing to address improvements for next cycle. Typically, code reviews will occur at various times during the coding phase. We perform the static code analysis on a daily (nightly) basis. Manual source code peer reviews are mandatory at least once per release coding phase. Additional code reviews may occur at integration, when different code modules are brought together. After integration, testing focuses on verification and validation, regression, and security auditing of the applications. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. This will be determined by the solution and network carrier selected. 12.Compliance with DMS and each Customer’s data integrity and privacy policies. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 304 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Avaya will work with DMS and their customers to assure security procedures are followed. 13.The ability to send voice, email, SMS, or fax notifications. The Avaya solutions are omnichannel and offers various capabilities. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. AT&T is offering SIP trunking options under Category 2 of the ITN. The Hayes NOC will monitor and make capacity recommendations to the customer. 3 Describe how the service protects data for remote, at home agents. AT&T expects that a remote user will use a VPN client for the protection of traditional data and AT&T can provided encrypted SIP sessions to protect voice. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. The ACME SBCs manage this by not allowing a customer to exceed contracted trunk sessions. 5.Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. As described in section 5.2 (pages 219 and 220), AT&T has designed a fully redundant network to support the SCS ITN contract. 7.A. SERVICE CATEGORY 3 - CONTACT CENTER – MULTI-TENANT SOLUTION AT&T added Section 7.A for Multi-tenant Contact Center highlighting the NICE inContact solution. DMS is seeking Responses demonstrating how Contact Center services will be delivered. This category includes both Single-tenant and Multi-tenant Contact Center services. Generally Single-tenant implementations are deployed through a private cloud model, as described in Special Publication 800-145 issued by NIST, at a Customer specified location. Multi-tenant systems are generally deployed through a public cloud model, as Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 305 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. described in Special Publication 800-145 issued by NIST, at a Contractor location. A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions. Text provided within this section is intended to guide Respondents in understanding the desired scope of Contact Center services. 7.A.1 Contact Center – General Respondents should propose Contact Center services for Single-tenant and Multi-tenant environments. For a Single-tenant environment, the system will be hosted at a location agreed upon by Contractor, DMS, and Customer. For Multi-tenant environments, Respondents will propose the location of the system. If Respondent is offering Contact Center Services, it will offer all Customer premises equipment including, but not limited to, phones, gateways, monitoring equipment, and SBCs that Customer’s will use with the proposed service. The following are minimum requirements for Contact Center service components: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers 3. Flexibility to comply with DMS and Customer defined security standards. 4. Contact center agents with the flexibility to interact with other Contact Centers. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. 6. The ability to offer TDM and VoIP as methods for access to agents. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. 9. Soft phones that have minimal impact on existing desktop real estate environment. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 306 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. Integrated learning tools and coaching management tools for Customer use. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. 12. No charges for administrative tasks performed by Customer staff. 13. Options for verifying caller identity. 14. The ability to route calls as required by the Customer. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center offering addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: NICE inContact solution: 1. The ability to increase or decrease the number of Contractor’s Contact Center agents. The CXone platform provides a sound, proven platform that is engineered to be scalable to meet the capacity needs of our customer base. Generally speaking, there is not a limit to the number of agents or calls per second that we “could” make, since our architecture allows us to scale to the capacity of our customers. Our NOC is monitoring this capacity regularly, as well as staying in communication with our customer base to understand any future needs that would necessitate a capacity increase. NICE inContact has a number of customers whose business is seasonal and needs to be scaled up within minutes or as planned. One notable customer scales 5x due to increased holiday volume. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 307 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Support multiple Contact Center partitions. Contractor may use common equipment to support multiple Contact Centers The CXone platform is very flexible. A single business unit can support multiple contact centers or separate business units can be configured for each contact center each with varying needs. For a single business unit model, CXone can see all the individual ‘sites’ as one large virtual contact center and will route to any site, any agent based upon your routing needs. The ACD features of CXone allow for agent ‘groups’ to be located across several different sites or a skill to be assigned to agents across multiple sites. This allows CXone to route to the most appropriate skill regardless of whether the agent with the skill is in site A, site B or any site. Additionally, CXone is a true cloud platform, there is zero hardware or other equipment to deploy and manage. Everything needed is completely hosted in our data centers and provided on a subscription basis. This includes all system management applications, agent and supervisor tools, etc. 3. Flexibility to comply with DMS and Customer defined security standards. Security is taken very seriously at NICE inContact. Security measures include intrusion detection/intrusion protection devices and software, IP screening, port filtering, and other industry standard measures. Security on applications which customers will have access to will include application password encryption by means of salted hashes, and access links to CXone via https:// and/or SSL. Typically customers use the http:// url and CXone does a redirect to the HTTPS site. Discussion would be required for exact security standards required by Florida Department of Management Services. 4. Contact center agents with the flexibility to interact with other Contact Centers. CXone sees all the individual ‘sites’ as one large virtual contact center and will route to any site, any agent based upon your routing needs. The ACD features of CXone allow for agent ‘groups’ to be located across several different sites or a skill to be Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 308 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. assigned to agents across multiple sites. This allows CXone to route to the most appropriate skill regardless of whether the agent with the skill is in site A, site B or any Site. Additionally agents are able to see the status of other agents in the platform and are able to directly call or transfer to other agents knowing their status prior to transferring. 5. Redundancy in geographically diverse locations for Multi-tenant Contact Center services. The CXone platform runs in an Active/Active configuration and is designed for seamless redundancy and failover. The core IP network is connected via a dual SONET ring backbone, (IE. two redundant fiber links). Along with redundant edge routers, core routers, firewalls and VoIP hardware, multiple ISP and diverse toll-free carriers, our network infrastructure provides reliable, stable, service-rich benefits. Geographically diverse data centers (Los Angeles and Dallas), EMEA (Frankfurt and Munich) and Australia (Melbourne and Sydney). High availability design is applied to carriers, networks, hardware and applications. The CXone system is a true cloud based, Multi-tenant SaaS system. Each customer (or tenant) has a Business Unit (or instance). The Business Units are kept separate for security reasons so there is no reporting functionality that spans multiple tenants. If a customer has multiple Business Units, the CXone Data Download functionality can be used to download the information from each Business Unit. The data from the individual Business Units can be combined using a third party system for reporting purposes. If our customers need separation of information for individual business groups but don't need the separation provided by unique instances, we recommend using separate skills or campaigns for each business group. This separation can be used to provide reporting for individual business groups while still allowing the roll up of all information at the enterprise level. A single report covering multi channels for a business unit can be created at no additional cost. However a single report across multiple 'tenants' is not standard. 6. The ability to offer TDM and VoIP as methods for access to agents. Yes, NICE inContact offers dedicated TDM, PSTN, VoIP and SIP trunking solutions. Transport can be via Public Internet and MPLS. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 309 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. CXone uses SIP as the underlying protocol for our VoIP and SIP trunking solutions. From a PBX layer, CXone is agnostic and can deliver calls via TDM or IP (SIP trunks over public internet or MPLS). Without an existing PBX, CXone supports VoIP, with SRTP and TLS for added security, directly to the agent desktop (with a hardphone or softphone) or WebRTC in the browser. This can be done over the open internet or an MPLS as well. 7. The ability to route calls to PSTN for call termination on Customer provided TDM systems. As a carrier, NICE inContact fully supports both TDM and IP technology. Implementations can be TDM, VoIP, SIP or a combination. NICE inContact uses best practices to provide voice services using PSTN/MPLS/VoIP/SIP/PRI which allows for exceptional voice call quality for delivery of calls. With our cloud-based solution, all applications/components of NICE inContact reside in the cloud, providing a seamless solution no matter the number of facilities or the location of your agents. NICE inContact fully supports the prioritizing and transport of IP communications. The MPLS private network connectivity option allows implicit QoS as only voice traffic at the network level. Additionally, at the hardware level various QoS mechanisms may be implemented such as: priority queuing, traffic shaping, diffserv and marking/policing in order to meet the required quality of service (QOS). NICE inContact monitors call quality data in real-time using Network Time Machine. Upon further discovery with you, NICE inContact will recommend the most efficient methods and provide detailed specifications on any circuit provisioning and/or network connectivity that is required. 8. Supports agents using either a VoIP phone, soft phone (software phone), or other approved device. CXone can use any communications device with a dialable number. This can be an IP soft phone, an IP hard phone, a PBX phone, a mobile phone or even a home phone. The CXone solution is agnostic to the phone device used. NICE inContact can provide Softphones that are VoIP based, or you may choose to continue to use the telephony infrastructure that exists today. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 310 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 9. Soft phones that have minimal impact on existing desktop real estate environment. Yes, the Agent UI can be run in a minimized state during call to allow full desktop real estate to be utilized by agent. 10. Integrated learning tools and coaching management tools for Customer use. We provide an optional CXone Quality Management solution that is fully integrated into our CXone ACD/IVR solution. Monitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture multi- media customer interactions and quickly score them against pre-defined criteria using our flexible and customizable evaluation forms. Improve employee performance with personalized coaching sessions as well as optionally adding Analytics for deeper insight into your largest call drivers. 11. Support Contact Center functionality within the Customer locations and remote teleworker locations. CXone provides multi-channel routing to agents located virtually anywhere in the world. At-home agents process interactions such as voice, email, chat or social media alerts via an intuitive web interface to ensure easy maintenance of home computers. 12. No charges for administrative tasks performed by Customer staff. Being a SaaS (Software as a Service) application the call center administrator can use our administrative functions in our web-based application to very easily Move/Add/Change agents as the administrator sees fit. CXone has been designed to empower our customers to make many changes to their contact center environment themselves with tools such as Studio and Central. Clients also have the option to use NICE inContact’s Professional Services organization for moves, adds, or changes. The choice is up to you. 13. Options for verifying caller identity. Authentication is typically done via a self-service IVR. When the member calls in, they can be asked to input certain information (e.g., account number, personal ID, or other number) or if the customer database can be triggered from the customer telephone Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 311 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. number (ANI) then we can use this automatically captured number to provide basic client identification. After we have the ANI or the account number, the CXone platform would verify the number in the system and would then continue on in the authentication, provided the number is valid. The IVR could then ask them any other question for authentication. Typically, we encourage these entry points to be numbers only, rather than letters or words that are used for authentication. After the caller has passed the criteria in the authentication process, they would then be presented to the next available agent for whatever purpose they are calling in for (e.g., press 1 for sales, 2 for service). Additionally, NICE Voice Biometrics supports passive enrollment, and allows for real- time authentication to remove the hassle of authentication from the customer experience. Using voice biometrics, it combines a full set of technologies, real-time decisioning capabilities and unique know how to automatically verify the callers claimed identity during the first few seconds of every call and, if needed, trigger agent guidance or fraud protection actions. 14. The ability to route calls as required by the Customer. CXone has the ability to identify callers based on ANI, DNIS or other user defined entries, and provide different prompts or options to callers based on this information. With a method to identify callers defined, CXone has the ability to read from or write database entries on caller activity. CXone can support automated customer / caller interactions that save time and money by allowing agents to focus on callers most in need. CXone, as part of handling a contact (across any media type) is able to initiate requests to third party systems through our contact flow design tool, Studio, over any number of technologies. Some of the most common methods are via web services, both REST and SOAP can be consumed natively, via direct database queries such as a SELECT or INSERT (using a Windows ODBC DB Connector) or through HTTP URL calls. These requests can be generated at any point in the contact flow. Any data captured from within the IVR (including omnichannel media if applicable) can be delivered to the agent’s interface or via a 3rd party solution for a screen pop. Additionally, by utilizing database dips into your CRM or database, information regarding the customer’s value, entitlement or expectations can be utilized in determining the specific call flow for that customer. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 312 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 15. The ability to integrate with a Customer’s end-user’s Customer Relationship Management system, as required by the Customer. NICE inContact is committed to providing integration capabilities that enable customer interaction management centers to leverage the best CRM products together with the industry’s best SaaS-based CIM platform. CXone has integrated with over 100 CRM’s in the over 2500+ deployments we have done over the past 10 years. We currently provide deep CRM integrations with Salesforce.com and Oracle RightNow. These integrations are built on CXone’s CRM integration API. CXone has a variety of differing methods for integrating with CRMs. Should the CRM in question match our integration qualifications, then CXone can utilize the information to screen pop that information to the agent or even memorialize the call data into a CRM record. The memorialization process will depend on the integration method used and CXone’s access given as a result of the integration. If the CRM gives us sufficient access, then we can also screen pop the CRM itself to provide info to the agent and to automate workflows. 7.A.2 Contact Center – Automatic Call Distribution (ACD) The following are minimum requirements for ACD Contact Center service components: 1. Multi-channel (omni-channel) routing, basic and advanced call routing, skills-based routing, and call back/virtual queuing. 2. Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. 3. The ability to manage the creation, modification and deletion of administration of features associated with agents. 4. The ability to force calls to agents. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 313 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 5. The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). 6. Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. 7. Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. 8. The ability to route calls to different Customer groups. 9. The ability to force calls to agents without the agent having to signal to receive a call. 10. The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. 11. The ability for other persons, as appropriate, to listen to a call at any point during a call. 12. Alert when an agent is dropped from the ACD queue. 13. The ability to set thresholds on agent, application, and skillset levels. 14. The ability for a supervisor to log agents out of the Contact Center system. 15. The ability to automate interactions with callers based upon Customer defined business rules and requirements. 16. The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. Given the statements in this subsection: 1. Describe in detail the proposed automatic call distribution services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 314 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: NICE inContact solution: 1.Multi-channel (omni-channel) routing, basic and advanced call routing, skills- based routing, and call back/virtual queuing. CXone is a multi-channel or omni-channel platform. An agent could have phone calls, chats, emails, text messages, or work items from a CRM routed to them for handling based upon their skill sets. Inherent in CXone’s skills-based routing system is the ability to provide several skill groups per agent working in a multimedia skill. The skills are created within Central, CXone’s web-based administration tool. The skills are then assigned to agents. Agents can be assigned multiple skills with various media types. CXone also provides call/back/virtual queuing. 2.Route and queue incoming contacts from the following communication channels: calls transferred from Interactive Voice Response (IVR), direct dialed toll-free number, chat, email, and social media. CXone is a dynamic multimedia cloud-based software suite that supports intelligent omni-channel delivery of contacts over various media types, including voice, email, voicemail, chat, SMS and social media CIM. In addition, CXone supports generic Work Item routing. Work items can be injected into the system using the flexible, easy to use API’s. Once the work item is in the system, it is routed, queued and reported on like any other contact. This makes it ideal for integration to new up and coming media channels. 3.The ability to manage the creation, modification and deletion of administration of features associated with agents. CXone Central is the management and reporting tool for CXone that is simple to use and contains wizards to help guide Administrators. CXone Studio is the easy to use, graphical scripting tool for creating and modifying call flows and interactions from all channels. CXone Central facilitates the management of: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 315 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Campaigns: An organizational group of skills that can be reported on. Skills: A category of contact type and agent abilities – sometimes referred to as queues. Agents can be assigned multiple skills based on their abilities. Proficiency grading within each skill can provide additional control in contact routing. Contacts: A mapping relationship between a specific phone number, email address or internet Chat and a specific script. Scripts: Are managed within CXone Central but created with CXone Studio. Scripts are media based and define what happens when a new contact arrives. They are your contact flows. Stations: Represents the physical location where an agent will work and the relationship between the agent’s computer and phone. Teams: A team is any grouping of agents. Agents: A user login account to CXone. Each agent has a unique Agent ID, a customizable password, a team assignment, and optionally one or more skill assignment(s). Unavailable Codes: These are optional, customizable reasons that the agents use to indicate why they are unavailable. Manage Files: Files that are stored within CXone can be managed here. For example, these would include prompts, logged calls, etc. Manage Ports: Port management allows you to see the number of voice and non-voice ports that are available. A daily graph shows the maximum number of ports used, broken down by half-hour. My Reports: Allows you to see several real time reports for the day. Messaging: The agent messaging interface allows you to send a marquee message to be displayed on the CXone Agent console. You can send message to one, some or all agents. Software Update: This provides the means to download NICE inContact’s customers. 4.The ability to force calls to agents. CXone has the ability to force an agent to receive a call. This process requires custom scripting. Generally speaking, this practice is not part of the best practice methodologies and leads to increased rejected, refused, or Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 316 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. abandoned calls. 5.The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break codes (when an agent is on break). After a call is completed an agent is automatically put back into an available state, unless agents have been given a pre-designated amount of time to complete after call work (ACW). ACW can be programmed to occur immediately after each call, or it can be programmed to occur after calls for a particular skill/queue. When the pre-designated amount of time has elapsed, agents can automatically be put back into an available state. If agents are not done with all the tasks associated with their ACW, they can click on unavailable and select the appropriate unavailable code to put themselves back into an unavailable state. Note: While handling an interaction and before finishing this interaction, the agent will have the ability to set its next status into the system, so that instead of being available to handle the next interaction in queue, the system will turn the agent unavailable at the end of the current interaction. 6.Email routing to agents that are marked as having multiple skill sets, which includes being able to respond to emails. CXone offers sophisticated skills-based routing. Every agent can be assigned one or more skills, and for each skill assignment the agent can be configured to a specific proficiency level. An incoming contact (voice, email, voicemail, social media CIM and chat, customer SMS response) is then routed to the next available agent with the highest proficiency—regardless of their physical location. 7.Whisper functions for agents, which allows them to communicate with other call center agents without the caller hearing the interaction. CXone does support one-way agent messaging intended for supervisors to send internal messages directly to the agent user interface. Additionally, CXone offers the ability for the supervisor to whisper, barge in, or take over the call as needed. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 317 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8.The ability to route calls to different Customer groups. Routing decisions are made in the cloud using Florida’s Department of Management Services established business rules that then determine which group or agent actually receives the call. 9.The ability to force calls to agents without the agent having to signal to receive a call. Agents do not have to signal to receive a call. The Agent interface communicates to CXone as to whether the user is available or unavailable, and through this interface, allows the agent to execute various tasks such as answering calls, transferring calls, putting calls on hold, conferencing, and managing e-mails, voicemails and chats. 10.The ability to change routing division that allows contacts arriving on specific telephone trunks or by transaction type to be routed and answered by specific groups of agents. Routing of an inbound contact may have several factors utilized in how and where a contact is delivered to the best target. Factors external to CXone (DNIS and ANI) are two initial factors. Once “inside” CXone, the contact may be analyzed by factors that are incorporated into the routing scheme that was configured in Studio based on factors generated by conditions within CXone (all agents busy, heavy call volume, etc.) or factors that are obtained by investigation of corporate databases (most favored client as identified by DNIS, ANI, caller entered data gathered along the routing path), and the availability of the best skilled agent at that moment. 11.The ability for other persons, as appropriate, to listen to a call at any point during a call. Supervisors will have seamless visibility to the agents, whether remote or on- site using the Supervisor interface and other associated dashboards and real- time reporting widgets. Supervisors have the ability to monitor, whisper coach, barge agent and takeover conversations once they have established a connection to the agent leg from the MAX supervisor interface. They can sort agents by teams. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 318 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Other persons with appropriate 'permissions' could listen to calls. 12.Alert when an agent is dropped from the ACD queue. Within the Real Time Dashboard, visual thresholds can be created so a supervisor with the necessary permissions can view when service level is impacted. CXone has the ability to send alerts, when certain thresholds are met. Some of those thresholds would be size of the queue, time of the queue, agents logged into the queue, and voice port capacity. Alerts can be sent via email, outbound phone call, push notification, toast message to agent desktop (with audible alert), zip tone or whisper to an agent headset, etc. CXone’s real time dashboards allow the user to customize each dashboard to set threshold limits on some of the metrics. If the metric triggers the threshold alerts can be sent. 13.The ability to set thresholds on agent, application, and skillset levels. CXone supports a threshold where additional callers overflow to another call center within the same organization, another skill group, a second call center, voicemail box or external telephone number. The routing decision can be Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 319 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. based on expected wait times in the queue, or other parameters that are dictated by your business requirements. Within each contact flow you will have the ability to define unique routing logic based on custom business rules. The system can be configured in a way to personalize the experience of each and every contact. Dynamically. For example, targeted messaging, music on hold, priority, acceleration, target agent rerouting, etc. In addition, you can enable or disable certain functions of the IVR. Such as, offering a customer the ability to leave a voicemail, schedule a callback, virtual hold, removing an IVR menu, etc. Please note voice mails can have associated SLAs and can be routed to either a specific agent or a group of agents CXone can route calls based on wait times in the queue to different destinations. Furthermore, CXone can re-route the call to a different skill or agent should the wait time exceed a pre-defined threshold, giving you flexibility in maintaining the prescribed service levels. 14.The ability for a supervisor to log agents out of the Contact Center system. Contact center supervisors have the ability to force the log out of an agent. This is typically happens when the agent has left his post without logging out of the Agent. Force Log Out allows the supervisor, whether connected or not, to log out an agent in their list. When the supervisor hovers over a row in the agent list, the Force Log Out button will appear on the right-hand side of the interface. When the supervisor clicks the Force Log Out button, they will receive a validation message “Are you sure you want to force log out this agent?” and they can choose to force log out the agent or cancel the process. 15.The ability to automate interactions with callers based upon Customer defined business rules and requirements. CXone supports a universal queue, which allows your business rules to determine which contact is most important and should be delivered at any given time. Adding in Workforce Intelligence to apply your business rules for 'What If' scenarios allows your contact center to be pro-active if you have higher than normal call volumes (Rule can be set to add additional agents to a skill if this Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 320 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. occurs, for example). With CXone, each channel can have a single queue / skill or multiple queues/ skills. For example, with Phone skills, there could be a single skill per channel or there could be multiple skills per channel. Each Priority Management within CXone Skills (inbound or outbound) allows different contacts to move more quickly through a queue and reach an agent. A value is initially assigned to a contact, then added to as the contact waits in queue. The higher the value a contact has, the sooner it will be connected to an agent. An example would be a Gold member versus a regular customer. The Gold member would have a greater initial priority or a greater acceleration. This would cause the Gold member to be connected to an agent sooner than a regular customer that started with a lower initial priority. As a result of priority management, managers have the ability to better manage agent utilization through the CXone system. For example, if agents have the ability to handle both inbound and outbound calls, the system can ensure these agents are being used as efficiently as possible. Therefore, as inbound volume exceeds available resources, the system will help the manager leverage the properly-skilled outbound agents. Based on pre- defined priorities, the system will deliver the highest priority work to the agents available to take a call. Contact Priority can be set on a skill level (statically) or dynamically set on a per-contact basis in real-time by leveraging business rules defined. For example, when a contact comes into the platform perform a data dip to a backend system to determine the value of the contact and dynamically assign a priority to the contact. Another example would be to analyze an inbound email for sentiment and dynamically set a priority. 16.The ability to place calls in a virtual queue and return the call when an agent is available, also referred to as virtual hold. CXone supports prompting a caller to confirm or enter a number in which to be called back at, along with an extension at predefined intervals while in queue. The callback also maintains the caller’s place in queue and will reach out to the caller when the agent becomes available. Callbacks can be scheduled in scripting via a CXone Studio action called Promise Keeper. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 321 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Callbacks can also be configured to be delayed, so an agent can review the account prior to the system automatically dialing the callback number. International numbers for callbacks are also supported. 7.A.3 Contact Center – Auto-Attendant and Interactive Voice Response The following are minimum requirements for IVR components: 1. Automated speech recognition and text-to-speech, for multiple language. 2. Supports DTMF. 3. A call back/virtual queuing capability. 4. The ability to integrate with Customer applications and database systems. 5. Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. 6. The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. 7. Timely changes to IVR scripting functionality. 8. The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. 9. The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 322 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. 11. Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. 12. The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. 13. A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. Given the statements in this subsection: 1. Describe in detail the proposed Auto-Attendant and IVR services and features addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] AT&T Response: NICE inContact solution: 1.Automated speech recognition and text-to-speech, for multiple language. In presenting announcements, menus, prompts, etc., CXone is language agnostic. Announcements can be built and recorded in English, Spanish, German or any other language that NICE inContact’s customers would want. There’s no limit on the way in which menus or announcements are recorded. For example, a menu could have an English prompt to #1, a Spanish language prompt to #2 and a Japanese prompt to #3. For ASR requirements, CXone supports the following languages via Nuance for directed-dialogue speech recognition: US Clusters - English - American Spanish European Clusters Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 323 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. - German - English - Great Britain - Castilian Spanish - French - Italian For TTS, NICE inContact uses the Acapela TTS solution : Current TTS Language Support: - UK English - Swedish - German - Italian - French 2.Supports DTMF. Yes the IVR supports DTMF and Speech recognition entry (customer call to CXone) as well as the ability for the agent to pass DTMF tones from the agent interface. If speech recognition is not interpreting the caller correctly, it can be configured to revert to DTMF only. 3.A call back/virtual queuing capability. CXone enables you to enhance your customer’s experience by providing an option called Callback. CXone’s callback function offers callers a virtual queue position where CXone can prompt the caller to validate their call back number and allow the caller to hang up, while retaining their place in queue. When the caller's position reaches the front of the queue and an agent becomes available, the agent is presented a call that is automatically placed to the caller at the number they've provided. This allows your caller to continue with their day while waiting for the call back, and saves on your long distance charges. 4.The ability to integrate with Customer applications and database systems. The CXone platform, as part of handling a contact (across any media type) is Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 324 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. able to initiate requests to third party systems through our contact flow design tool, Studio, over any number of technologies. Some of the most common methods are via web services, both REST and SOAP can be consumed natively, via direct database queries such as a SELECT or INSERT or through HTTP URL calls. These requests can be generated at any point in the contact flow. Any data captured from within the IVR (including omnichannel media if applicable) can be delivered to the agent’s interface or via a 3rd party solution for a screen pop. Additionally, by utilizing database dips into your CRM or database, information regarding the customer’s value, entitlement or expectations can be utilized in determining the specific call flow for that customer. 5.Set up, support, operate, and maintain the IVR system and related call routing/mapping logic. This includes caller menu selections, all voice message scripts, prompts, and intelligent call routing or routing to call queues/agencies based on type or characteristics of inbound call. CXone Studio our rapid application development tool has a visual drag-and- drop programming interface for creating or modifying contact handling processes. Using this tool custom IVR and skills-based routing applications can be created. Entire contact handling processes can be built that does everything from check for menu options and play a specific message, to asking the caller for some kind of identifier input in order to more intelligently process the call. CXone Studio is the starting point for creating the user application. CXone Studio accesses your scripts/call flows via the internet. NICE inContact encourages our customers to become fully trained in the administration of its software. There are various training opportunities which would allow a customer to become proficient in both the administration of the platform as well as the development and/or modification of contact flows or "scripts" as they are referred to in our terminology. It is in NICE inContact's best interest to make our customers as self-sufficient as possible. 6.The ability to make changes to the IVR system on a regular basis as required or as requested by Customer. Through Studio you will be able to administer the IVR system remotely, and will be able to record and change prompts, commands and messaging, and Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 325 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. make ad hoc changes as needed. Studio is the same tool that NICE inContact’s own Professional Services consultants use to create IVR solutions for our customers. The full Studio solution is made available to our customers. In developing Studio, measures were taken to enable the creator of any IVR flow to debug, validate (script errors, actions, variables, dependencies), test, and even revert back to a previous flow. Should a change be made to a production IVR script and it causes a result that the scripter really didn’t want, they can immediately revert back to the previous IVR script. 7.Timely changes to IVR scripting functionality. Yes. CXone Studio, our call flow design tool, supports a drag and drop environment of pre-programmed widgets to allow for easy changes and additions to the IVR. In depth changes made at a developer level can be made through the use of Professional Services, or your own internal team. This gives you access to make, easy non-developmental changes and sweeping deep dive developer changes all in one platform. 8.The ability to create and record message scripts for call queuing and for information prompts as requested by Customers, including IVR applications that interface with host systems in designated sites. The CXone platform is designed to allow our customers the ability to make real-time changes to the platform. When a “change” is “saved” it is immediately available for the next contact. Messages can be pre- recorded/staged or created on the fly. The combination of CXone’s flexible IVR and Studio interface will allows users to easily build a library of pre-recorded messages which can then be chosen from a menu and played when appropriate. These recordings can be applied to specific phone numbers and/or options chosen in the IVR (i.e. “Press 1 for Operating Hours”, “Press 2 for Show Times”, etc.). This will provide the most natural sounding message, yet still allow the management (even those that are not traditional contact center managers) the ability to quickly change what is being played, dynamically and remotely. It should be noted that there is an ability to have numbers (for times, money, etc.) read by the system, and while an automated voice, it would not be for the entire Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 326 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. message. This is often an acceptable experience for customers. Audio files can also be created separate from the CXone platform and uploaded by simply navigating to the files location with Studio's file browser. 9.The ability to establish and follow Customer approval process for changes to IVR scripts, hold messages, music on hold, predicted wait times, queue messages, schedules, and after hours emergency messages Being a SaaS (Software as a Service) application the call center administrator can use our administrative functions in our web-based application to very easily Move/Add/Change agents as the administrator sees fit. CXone has been designed to empower our customers to make many changes to their contact center environment themselves with tools such as Studio and Central. Clients also have the option to use NICE inContact’s Professional Services organization for moves, adds, or changes. The choice is up to you. There are two types of changes: “script specific” and system wide. System wide changes are deployed via system upgrades, and as such are made available to all NICE inContact clients at “no charge” as these services are included as part of the monthly usage fees. Feature enhancements are gathered by a variety of methods: (customer requests, evaluation of competitive solutions and market forces. All feature changes are approved by a “change control panel” within NICE inContact that is comprised of representative from all customer facing departments within the firm. NICE inContact customers have a wide latitude in implementing new “functionality” within a customer specific script by implementing features within the “Studio” scripting tool. If you do not feel comfortable performing a CXone script modification, a NICE inContact Support Representative will engage the services of an NICE inContact Sales Engineer and, in concert with you, will develop a Business Requirements Document that will detail the changes being requested. This document will be reviewed by you; a cost estimate will be developed and the necessary modifications will be made, tested, and implemented into your call scripting. 10.The ability to make emergency (short notice) changes in the IVR systems to address business problems, service issues, outages, or to other items that may impact contact volumes. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 327 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Florida Department of Management Services will have the ability to develop call flows for the various scenarios expected including holidays, and disasters or emergencies. The call flows can contain pre-recorded messages and alternate routing based on the situation encountered. In addition, within CXone Central ACD, supervisors (or individuals with the permitted permissions) are able to able to apply override branches such as weather, meeting, emergency or other to the hours of operations profiles. 11.Twenty-four hours a day, 365 days of the year automated IVR support, including retrieval/ recall. Administration of CXone is accomplished through the use of a browser-based application known as CXone Central and a client that works through your internet connection, known as CXone Studio. These applications can be accessed regardless of location, 24x7x365, and provide complete control of your CXone Business Unit. All user/routing/admin/reporting activities are through the Central point of administration. 12.The capability for Customers to update their own recorded messages and route messages without needing to contact the Contractor. As stated previously, being a SaaS (Software as a Service) application the call center administrator can use our administrative functions in our web-based application to very easily Move/Add/Change agents as the administrator sees fit. CXone has been designed to empower our customers to make many changes to their contact center environment themselves with tools such as Studio and Central. Clients also have the option to use NICE inContact’s Professional Services organization for moves, adds, or changes. The choice is up to you. There are two types of changes: “script specific” and system wide. System wide changes are deployed via system upgrades, and as such are made available to all NICE inContact clients at “no charge” as these services are included as part of the monthly usage fees. Feature enhancements are gathered by a variety of methods: (customer requests, evaluation of competitive solutions and market forces. All feature changes are approved by a “change control panel” within NICE inContact that is comprised of Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 328 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. representative from all customer facing departments within the firm. NICE inContact customers have a wide latitude in implementing new “functionality” within a customer specific script by implementing features within the “Studio” scripting tool. If you do not feel comfortable performing a CXone script modification, a NICE inContact Support Representative will engage the services of an NICE inContact Sales Engineer and, in concert with you, will develop a Business Requirements Document that will detail the changes being requested. This document will be reviewed by you; a cost estimate will be developed and the necessary modifications will be made, tested, and implemented into your call scripting. 13.A redundancy capability to an alternate system during a storm / disaster event including alternative messaging, remote phone capability, etc. NICE inContact maintains a redundancy level for CXone that includes, but not limited to, servers, power systems, communications ports, databases, and other key components. If one element suffers a failure, the level of redundancy affords that, through load sharing, a customer does not have all of their critical components (ports, data storage devices, etc.) located on a single device, but spread over several devices to minimize the effect of a service outage of a single component. The system is distributed and mirrored across multiple sites and run in an active/active configuration with stateful replication. Many NICE inContact customers have worked with us to develop emergency notification processes. These processes notify them when queuing becomes excessive, no agents are signed in, when database issues arise, etc. This notification can be done electronically (email) or via the phone. When an emergency arises the plan can be put into action automatically. 7.A.4 Contact Center - Reporting and Analytics The following are minimum requirements for Reporting and Analytics components: 1. Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 329 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2. Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. 3. Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. 4. Defines, builds, and runs custom reports supporting Contractor’s business requirements. 5. Real-time access to reporting systems, restricted by access authentication. 6. Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. 7. Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. 8. Changes reporting metric requirements for agents in different skillsets (agent groupings). 9. Displays a prompt/message on agent desktop. 10. Performs call surveys to initiate, collect, and track information. 11. Provides an agent report that tracks the entire agency call flow for any single call. 12. Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. 13. Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center reporting and analytics services addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 330 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: NICE inContact solution: 1.Industry standard reporting and analytics for system, agents, ACD and IVR, including real- time industry standard call metrics. CXone tracks 270 metrics and provides over 40 standard reports; standard reports are customizable. In addition, CXone provides 15 real-time reporting modules, which can be customized, as well as around 50 raw reports. CXone has also made its reporting platform open via our API framework which contains dozens of additional reports. CXone allows organizations to create an unlimited number of custom reports using the extensive array of available metrics. CXone provides a data dictionary of all the metrics and their descriptions tracked on the CXone platform. The data dictionary provides details about every data attribute and metric available in the CXone analytics suite of features and products. With this topic, you can determine the definition of a particular attribute or metric, its calculation if applicable, and details about where to find it and how to use it. 2.Baseline, canned, ad hoc, historical and real-time reports supported by Dashboards with graphs and charts. Several pre-built reports can be displayed as graphs or charts . CXone provides extremely robust reporting tools (e.g. Dashboards, CXone Central Prebuilt Reports, Custom Reporting, Data Download and Direct Data Access) which not only gives customers access to the raw data, but the analytical tools designed to empower the customer with insight into the contact center data as they have never had before. These tools are fully integrated into the CXone solution. Reports are permissions-based, so only the reports the person is authorized to view are displayed. We have standardized reports, and reports that you can configure on-the-fly. We have a rich selection of real time, historical, standardized, and ad hoc options available. Since CXone Central is a browser- based client, they’re available on any internet-connected computer. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 331 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Real-Time reports (widgets) display in real-time the data about agents, the states the agents are in, the number of agents who are in the different states, detailed information about contacts, and current queue information. Real time reporting is available within CXone Central. These reports are always run in real-time and are updated from the Internet every five to seven seconds. The following is a list of the available real-time widgets: x Agent Count by State x Agent Counter x Agent List x Agent Zoom x Contact List x Contact Zoom x Contact States by Skill x Queue Counter x Queue Trend x Service Level x Skill Summary x Outbound Agent Performance (Personal Connection) Widgets can be added to a dashboard and then customized based on its report settings. This enables many combinations of data choices based on your call center setup (Campaigns, Skills, Agents, Teams, etc.) for each widget type. Historical Widgets use your dashboard to display valuable historical data, which is available in the Data Warehouse every five minutes. Historical widgets enable you to select a date range and generate the data for that date range. The following is a list of the historical widgets: x Agent Performance x Agent Performance by Hour x Other State Statistics x Unavailable Statistics x Agent WFO Performance With regards to reporting visualization preferences, any of this data can be exported to an external reporting tool. This could include NICE inContact's Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 332 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Advanced Performance Management solution ( inView), use of Direct Data Access for integration to MS Excel Pivot Tables, other BI Platforms such as Tableau, Domo, etc. 3.Supports wallboard displays in the contact center for Dashboard performance metrics including displays of calls answered, emails answered, service levels, call abandon rates, calls waiting, call hold times, view all agents’ statuses, and banner messages. CXone provides Real Time Dashboards that can be displayed on wallboards/contact center walls, supervisor & agent displays, or anywhere that is needed with appropriate web access. The dashboards can be customized to display historical or real-time data and can be filtered by team or skill to display any of the information that is pertained to the viewer(s). CXone also has flexible, REST APIs that can be consumed to feed directly into wallboards, desktop widgets, and OLAP cubes, if applicable. Additionally, through the inView solution NICE inContact provides the ability to create wallboards showing data from NICE inContact, but also data pulled from other third-party applications such as CRMs. This capability allows managers to truly understand what is occurring in their call center in real- time. 4.Defines, builds, and runs custom reports supporting Contractor’s business requirements. CXone provides extremely robust reporting tools (e.g. CXone Central, Custom Reporting Data Download and Direct Data Access) which not only gives customers access to the raw data, but the analytical tools designed to empower the customer with insight into the contact center data as they have never had before. These tools are fully integrated into the CXone solution. Central Reports allows business users to run real-time and historical reports on key metrics important for their contact center operation. These analytics tools are part of the default core platform and are fully customizable. Custom Reporting is CXone’s primary tool for ad-hoc reporting today, allowing customers to determine which filters to use and which metrics from those available that they would like to add to the report output. Additionally, Custom Reporting offers interval reporting, allowing a client to view metrics Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 333 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. and performance down to the 15-minute interval making it possible to optimize their contact center operations. Data download is the primary method for accessing detail data today. These are most often used by data analysts to create custom reporting outside of the CXone platform. These custom reports may also involve the blending of data with that originating from other third-party sources. It is also used as a primary method of performing user-initiated localized backups. 5.Real-time access to reporting systems, restricted by access authentication. Yes, CXone provides granular security access. There are various permission levels within CXone. Administrators, Agents, Supervisors and Managers can be given access to data for certain teams or campaigns as well as be restricted from that data. A security profile tells the system what a user is allowed to see and do and what they are not allowed to see and do. The real strength of the security profile, however, is that you can apply it to many users. For example, if you have data that you do not want to be seen by a certain group in your organization, then you can create a security profile that prevents that group of users from seeing or using that data. Administrators can be very granular in regards to who is granted access to what areas, modules and reports. 6.Enhanced correlation of reporting, optimization, and forecasting of key performance indicators. Custom Reporting provides for not only ad hoc reports on over 200 metrics that you select for you reports, but definitions and formulas for computation of the metric are available when the user hovers over the question mark icon. The inView performance dashboard solution aggregates your businesses KPIs into a consolidated, integrated solution. With real-time, personalized performance data you can identify correlations easily across data sets, take action with proactive problem notifications to supervisors via automated alerts, foster empowerment and focus with customized employee dashboards, and reduce operating costs through maximum visibility. There are no limitations on KPI measurements, including the ability to create global performance scores using weighted KPIs for a unified performance score. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 334 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.Customer views of their individual call metrics (real-time, historical, and baseline) on their desktop. Widgets can be added to a dashboard and then customized based on its report settings. This enables many combinations of data choices based on your call center setup (Campaigns, Skills, Agents, Teams, etc.) for each widget type. Historical Widgets use your dashboard to display valuable historical data, which is available in the Data Warehouse every five minutes. Historical widgets enable you to select a date range and generate the data for that date range. CXone’s Real Time Dashboard is accessed via a web browser. Various Real Time and Historical widgets can be added to a view and customized per the requirements of the Creator. Real Time widgets include: and Historical: The creator of the dashboard views can share their dashboards with other team members by selecting the option to ‘share’ when editing or creating the dashboard. Once a dashboard is shared, everyone in your organization with access to the dashboard will be able to view (but not edit) the shared dashboard. Only the creator of the dashboard can edit the shared dashboard. For clients that want to display their information to the whole call center, we provide the option of using a customer provided large wall-mounted monitor that displays the CXone real time reporting information that is important to the call center staff and agents. This method provides the same, or better, data as would typically be displayed on a wallboard. Here is an example of a Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 335 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. real time dashboard: 8.Changes reporting metric requirements for agents in different skillsets (agent groupings). CXone reporting allows you to pull for specific teams, agents, groups, skills for selected periods of time. This will give you access to your data when you need it. Further, as a permissions-based solution, CXone reporting can be configured so that specific supervisors only have access to relevant data, such as teams, groups, locations, etc. 9.Displays a prompt/message on agent desktop. Metrics can be displayed on the agent desktop. Also, a call center supervisor can communicate to the agent using the marquee available through the CXone Agent application. The Supervisor would have the ability to send a text message to the agent to pass the necessary information. Marquee messages can be sent to individual agents, to groups of agents by skill / team, or to all agents. 10.Performs call surveys to initiate, collect, and track information. We provide an optional Feedback Management solution. Surveys are built within the platform within minutes for any channel- email, SMS, IVR, web pop-up/slider, In-App, chat. You can take advantage of one of our pre-built Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 336 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. relationship or transactional survey templates, and questions can be clicked and dragged into surveys from our certified question bank right within the survey builder. Our questions are designed to collect all CX measurements that are important to your business- NPS, CES, CSAT, eNPS, etc. We pride ourselves in providing our customers with self-service capabilities and flexibility, while also bringing industry expertise to your program. Your designated Technical Account Manager will be your source of ongoing guidance and will ensure your program is built with best practices, including the setup of your initial surveys. 11.Provides an agent report that tracks the entire agency call flow for any single call. CXone provides a reporting solution that is a centralized, standardized repository for data including all interactions types (voice, email, voicemail, SMS, chat, social media, and work item routings.) All reporting and dashboards have been updated to reflect customer sessions that include multiple simultaneous channels and agents that handle multiple customers across channels – providing true reporting on the omni channel customer experience and the productivity of agents CXone provides reporting on all calls from cradle to grave. This begins the moment the caller connects to the IVR down to the millisecond. For example, the Date/Time a call enters the IVR, how long they're in the IVR, Options they selected, where the call was routed and time to route, Queue Time Ring Time, Agent Talk Time, Hold Time, Call End Date/Time, After Call Work Time. This would also include any transfers including the above details. Once the call is transferred to a 3rd party outside of the CXone ACD platform the call will no longer be tracked by the ACD. The benefits of our multi-channel reporting solution, is that all contacts can be viewed on a holistic basis giving perfect visibility into customer interactions and trends. This will allow you to make better decisions on how to handle each media type and plan for future interactions for each customer. Each omni channel interaction that involves "one conversation" via multiple channels (a chat which is elevated to a phone call and/or an email) is reported Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 337 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. on using a MasterID and child IDs that allow us to view the interaction as ONE. Simultaneous interactions with different customers using the same or different media types are all listed as separate interactions and are reported as such. 12.Reporting system and business intelligence application will be able to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior. CXone provides over 40 standard reports and each standard report is customizable. In addition, CXone provides 15 Real Time Reporting Modules, which can be customized. CXone also provides Raw Data reports, of which there are around 50 reports. CXone has also made is reporting platform open via our API Framework. The Framework contains dozens more reports. CXone allows Florida Department of Management Services to custom create an unlimited # of custom reports. Of which, there are over 200 Call Center Metrics available when to choose from when creating the custom report. Note: There is a Data Dictionary for the call center metrics available in the help section of the platform. The Data Dictionary not only includes a verbal description of the metric, but it also provides the mathematical equation used to calculate the metric. This provides greater clarity into the metric. Our optional CXone inView® Performance Management module provides cloud based performance management, dashboards, data analysis, and business intelligence. The inView performance dashboard solution aggregates your businesses KPIs into a consolidated, integrated solution, with real-time, personalized performance data you can identify correlations easily across data sets, take action with proactive notifications to supervisors, foster empowerment and focus with customized dashboards, and reduce operating costs through maximum visibility. 13.Exports raw data and analytic data from Contact Center for Customer use for a minimum of twelve (12) months, or longer if requested by Customer. CXone supports automated data export via web services along with automated scheduled delivery of reporting data, for data warehousing. Through the reporting tool scheduler within CXone’s Central, Florida Department of Management Services will have the ability to customize Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 338 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. reports based on their needs and have the reports scheduled based on their data needs for frequency as well as output desired. CXone retains data for 25 Months. Contact Centers needing to retain the data for longer periods of time can export the data out to their own external database. 7.A.5 Contact Center Recording The following are minimum requirements: 1. Capability for a minimum of 25% random call recording with screen capture per agent per day. 2. Online storage to hold at least thirty (30) days of recording per agent. When a Customer orders additional retention services from the Contractor, the Customer shall have the capability to classify a record and designate the timeframe for retention of such a record based on its classification. Contractor must confirm with the Customer the retention period for the applicable record prior to any deletion of the recording by the Contractor. 3. An interface to archive recording to Customer provided storage. 4. A method for appropriately adjusting monthly online storage needs. 5. The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. 6. The ability to record one agent during a workday and not impact the 25% random call recording time. 7. The ability to listen to recorded calls from any location via web based call recording. 8. The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. 9. The ability for an agent to initiate recording their own call. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 339 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 10. The ability to search recordings by filters. 11. The ability to manage Contact Center recordings on an agent by agent basis. 12. The ability to designate, per agent, the frequency of recording calls, up to100%. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center Call Recording services addressing the minimum requirements above. [Enter the response here - As needed to provide a complete response] AT&T Response: NICE inContact solution: 1.Capability for a minimum of 25% random call recording with screen capture per agent per day. CXone Quality Management can be configured to record 100% of the voice and screen recordings for incoming, outgoing, and agent to agent calls. The screen capture recording length can be pre-set. It can be set to continue to record screen capture 5, 10 or …X minutes after the interaction with the customer has completed. Our QM tool provides for monitoring of live calls to include live screen monitoring Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 340 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 2.Online storage to hold at least thirty (30) days of recording per agent. Within the CXone QM Enterprise solution, the data retention for voice and screen recordings is currently defaulted to 90 days. If needed, audio recordings can also be set up to record in the ACD. NICE inContact Cloud Storage Services allow you to set up and manage both active and long-term cloud storage for audio call recordings. Active file storage provides immediate access to files, while long-term storage requires a retrieval process which makes files available to you in 3-5 hours. Retention times for file storage is determined by customer requirements. Secure External Access (SEA) allows you to securely retrieve files from Active Storage so that you can save them on your own server. Files are automatically deleted from the SEA bucket after 30 days, but you can manually delete them sooner. Once your system is configured to use NICE inContact Cloud Storage Services, you can Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 341 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. manage your active and long-term file storage settings and rules in Central. Please note that additional storage fees will apply. 3.An interface to archive recording to Customer provided storage. As stated above, currently QM recordings are stored by default for 90 days. If needed, audio recordings can also be set up to record in the ACD. NICE inContact Cloud Storage Services allow you to set up and manage both active and long-term cloud storage for audio call recordings. Active file storage provides immediate access to files, while long-term storage requires a retrieval process which makes files available to you in 3-5 hours. Retention times for file storage is determined by customer requirements. Secure External Access (SEA) allows you to securely retrieve files from Active Storage so that you can save them on your own server. Files are automatically deleted from the SEA bucket after 30 days, but you can manually delete them sooner. Once your system is configured to use NICE inContact Cloud Storage Services, you can manage your active and long-term file storage settings and rules in Central. Please note that additional storage fees will apply. 4.A method for appropriately adjusting monthly online storage needs. See above. 5.The ability for a supervisor to join (barge in) a call to coach, conference, or take over a call and record it. CXone enables supervisors to conduct live monitoring, coaching, agent assistance (barge) or supervisor takeover of calls from any location. These functions (monitor, coach, barge and takeover) are permission based so that certain users or roles will have the appropriate access that your business rules determines. 6.The ability to record one agent during a workday and not impact the 25% random call recording time. Recordings can be configured with business rules to be configured by queues, groups, percentage of calls or pre-determined by your business processes. 7.The ability to listen to recorded calls from any location via web based call recording. Supervisors and Managers will have real-time access to the Quality Management platform from their web based Administration access. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 342 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8.The ability to email downloaded recordings, and ensure the emails and attached documents are maintained in accordance with the appropriate State and Federal standards for information security. CXone has the ability to meet this requirement. 9.The ability for an agent to initiate recording their own call. CXone has the ability to provide on-demand call recordings, meaning the call recording can be initiated manually by the agent. This allows your agents to start a recording at any point in during the conversation. Initiating the recording mid conversation will not record the beginning portion prior to the manual starting of the recording. 10.The ability to search recordings by filters. CXone’s Central, the administrative application, provides the ability to search for recordings by unique call identifier (ContactID),date, call, Media type, Skill, Agent, Team, Scored, DNIS, ANI, Logged/Recorded, Scored (if using QM) or Refused, and replay the recorded .wav or .wma file of the call. 11.The ability to manage Contact Center recordings on an agent by agent basis. The solution can be configured to record 100% of the voice and screen recordings for incoming, outgoing, and agent to agent calls. The screen capture recording length can be pre-set. It can be set to continue to record screen capture 5, 10 or …X minutes after the interaction with the customer has completed. Our QM tool provides for monitoring of live calls to include live screen monitoring Agents, as well as supervisors, have the ability to start a voice recording on demand by using the record button on the Agent interface. If this is not desired, contact recording can be managed via CXone scripting to ensure certain calls are always recorded. Alternatively Supervisors can use Agent Zoom from the Dashboard to Monitor, record or logout an agent that has left for the day. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 343 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 12.The ability to designate, per agent, the frequency of recording calls, up to 100%. Please see response to item 11 above. 7.A.6 Contact Center – Workforce Management Contractor will be responsible for managing the workforce for the Contact Center. The following are minimum requirements for management of call center agents: 1. Workforce management, including scheduling and agent training. 2. Monitoring the effectiveness of the call center. Given the statements in this subsection: 1. Describe in detail the proposed call center workforce management offerings addressing the minimum requirements above. 2. Indicate whether Respondent’s proposed monitoring can provide: a. The ability to review and analyze data of caller interactions with agents. b. The ability to leverage call data to adjust scheduling of agent shift assignments. c. The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. d. The ability to create role based score cards with key performance indicators. e. The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. f. Options for agent training. [Enter the response here - As needed to provide a complete response] Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 344 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T Response: NICE inContact solution: 1.Workforce management, including scheduling and agent training. CXone WFM Enterprise is a contact center solution that enables easy and efficient agent scheduling. It allows you to staff the right people, with the right skills, at the right time of day. The WFM solution delivers: x Single- and multi-skill forecasting x Accurately forecast customer demand x Make real-time decisions with real-time visibility into staffing and call volumes x Intraday management x Agent scheduling x Time off management x Rules based configuration for agent schedule change requests (both manual and automated) x Scheduling of WFM reports x Agent Webstation interface x Supervisor Webstation interface We’ve designed an intuitive, user-friendly workforce management tool that’s fully integrated with our Workforce Optimization suite, facilitating the sharing of data among components and providing a comprehensive view of your entire contact center operation. CXone Workforce Management is fully integrated with the CXone Platform. Our offering combines two Market Leaders into one complete solution. This integration includes data synchronization from the ACD/IVR to minimize administrative tasks and includes out-of-the-box data feeds for Real-time- Adherence and historical data. The integration is bi-directional, to allow data to flow from WFM back into the CXone Platform. For example, allowing Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 345 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. agents to view their work schedules or receive alerts on shift changes. 2.Monitoring the effectiveness of the call center. CXone Workforce Management enables achievement in balance of employee needs, customer satisfaction, and cost containment by ensuring the right agents with the right skills are available at the right time. By matching customer demand to your scheduled workforce, CXone’s call center workforce management system assists you in creating the best-case staffing scenario, and ensuring adherence with real-time visibility into staffing and call volumes. Indicate whether Respondent’s proposed monitoring can provide: a.The ability to review and analyze data of caller interactions with agents. Quality Management (QM) and QM Analytics provide flexible tools that help you monitor and improve agent performance. The system offers the ability to define different recording rules video, voice, chat, email, etc. For example, you may want to record 100% of voice recordings, but only 50% of screen recordings. Additionally, the system does allow for agents to initiate on-demand recordings. Using QM, you can build evaluation forms and plans and then distribute the plans along with a form to evaluate agent interactions. Based on the evaluation results, you might decide to design coaching sessions for employees to improve their skills. QM Analytics provides you with further insights into agent performance by using categories to analyze all your voice and text interactions. Those insights enhance coaching effectiveness and quality assurance processes. Keep track of Agent Performance: QM Analytics provides you with further insights into agent performance by using categories to analyze all your voice and text interactions. Those insights enhance coaching effectiveness and quality assurance processes. Automatically analyze and tag contacts by sentiment category. For example, the system can automatically identify when a customer is having a first call resolution if the agent is being dismissive or not polite. These tags can be combined for adhoc searching capabilities or to help automate a Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 346 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Quality Plan. Skip random evaluations and become more targeted. For example, have the system automatically detect when an agent is "unable to assist" and create a task to have a supervisor evaluate the interaction. Conversely, have the system automatically detect when agents are performing well. Note - The platform supports both system Defined or Custom Categories. Improve employee performance with personalized coaching sessions and eLearning assignments, as well as optionally adding Analytics for deeper insight into your largest call drivers. With CXone Omni-Channel Analytics, interactions can be segmented and searched by conversational data (word, phrases), Sentiment, teams, agents, skills, any capture metadata (interaction duration, tags, dispositions, etc.) b.The ability to leverage call data to adjust scheduling of agent shift assignments. CXone Workforce Management Enterprise is fully integrated with the CXone Platform (ACD/IVR). Our offering combines two Market Leaders into one complete solution. This integration includes data synchronization from the ACD/IVR to minimize administrative tasks and includes out-of-the-box data feeds for Real-time-Adherence and historical data. c.The capability for the reporting system and business intelligence application to identify an individual Customer, Customers in aggregate, an individual agent, and agent group behavior using data up to 12 months in arrears. Relevant historical ACD data can be imported into the WFM Enterprise system as part of implementation. Ideally this should include skill/queue based contact volumes, AHT and SL% (15 minute intraday data) for 12+ months. Additionally, Historical factors, seasonal trends, holidays, special days, and forecasting objectives are taken into account when running forecasts. Administrators are also able to manually weight certain intervals when forecasting. d.The ability to create role based score cards with key performance indicators. CXone Quality Optimization comes with some out of the box KPIs, which can be pulled onto a Scorecard. The customer can choose which one(s) go Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 347 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. on the Scorecard. Scorecards cannot create custom KPIs or custom KPI formulas with CXone QM Enterprise. That would typically come from a full Performance Management product ( inView). e.The ability to perform short-term and long-term forecasting of call volume and agent staffing requirements. The system’s short-term forecasting capabilities allow the center to produce forecasts for up-to 18 months in advance in either 15 or 30 minute intervals. The system’s long-term forecasting capabilities allow the center to forecast up-to five years into the future. The system can produce forecasts based on what-if scenarios for either 15 or 30 minute intervals. The following forecast parameters can be adjusted prior to generating either a short or long-term forecast: x Forecast objectives for varying service level, maximum occupancy and average speed of answer (ASA) x Historical data forecast weightings x Percent of abandoned contacts included in the forecast x Contact volume percent adjustment x Contact volume rate of change x AHT percent adjustment x AHT rate of change x Budget factors (for the long-term forecast) f.Options for agent training CXone can help you monitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture multi-media customer interactions and quickly score them against pre-defined criteria using our flexible and customizable evaluations. Improve employee performance with personalized coaching sessions and eLearning assignments, as well as optionally adding Analytics for deeper insight into your largest call drivers. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 348 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 7.A.7 Contact Center – Miscellaneous The following are additional components which are minimum requirements for the provision of Contact Center services: 1. A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. 2. Dedicated IP access. 3. Tools for assessing bandwidth usage and voice quality performance. 4. The ability to program network-based routing. 5. The ability to configure call prompters to meet Customers ‘needs. 6. The ability to configure advanced call routing to meet Customers ‘needs. 7. The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. 8. The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. 9. A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire implementation of Customer’s Contact Center. 10. User application testing and product lifecycle management. 11. Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. 12. Compliance with DMS and each Customer’s data integrity and privacy policies. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 349 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 13. The ability to send voice, email, SMS, or fax notifications. Given the statements in this subsection: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. 2. Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. 3. Describe how the service protects data for remote, at home agents. 4. In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. 5. Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. NICE inContact solution: 1.A trunking functionality that can be shared between Customers but should not impact performance of individual Contact Centers. SIP trunking is one of multiple connectivity options supported by NICE inContact. NICE inContact uses the E.164 format with a leading ‘+’ for numbering in all of our call switching facilities for SIP trunking. SIP trunking can be done over the Internet, IPSec or MPLS transport. Should a connectivity model with trunking or gateways be required, NICE inContact would define and configure any SIP or PRI based trunk parameters within our software platform and SIP gateways to ensure proper delivery of voice calls. Florida Department of Management Services would be responsible for configuring any trunking or SIP gateways within the Florida Department of Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 350 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Management Services network, should a connectivity model requiring those components be desired. 2.Dedicated IP access. Yes, NICE inContact offers dedicated TDM, PSTN, VoIP and SIP trunking solutions. Transport can be via Public Internet and MPLS. CXone uses SIP as the underlying protocol for our VoIP and SIP trunking solutions. From a PBX layer, CXone is agnostic and can deliver calls via TDM or IP (SIP trunks over public internet or MPLS). Without an existing PBX, CXone supports VoIP, with SRTP and TLS for added security, directly to the agent desktop (with a hardphone or softphone) or WebRTC in the browser. This can be done over the open internet or an MPLS as well. 3.Tools for assessing bandwidth usage and voice quality performance. High quality voice is key to enabling better customer interactions. It can be extremely frustrating to have an interaction with an agent over a poor quality connection with garbled voice. IT executives, and managers responsible for ensuring voice quality and availability often spend a lot of their time troubleshooting and investigating issues with voice quality and often struggle to pinpoint the problem. We provide a solution to simplify these processes and empower our customers to have easy visibility into call quality issues. Using inContact’s Voice as a Service™ (VaaS) offering they will be in a much better position to manage voice quality for their contact centers. Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. CXone delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS). Every day, for every call, CXone is measuring voice quality. Customers are given access to our Trust Site where they gain access to CXone’s platform status history and Business Unit / NICE inContact Network MOS scores. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 351 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. MOS metrics are available on both an aggregate level and “call-by-call level”. This data is part of our standard reporting and does not require any extra involvement from NICE inContact. This data can be examined in the Call Quality Explorer. NICE inContact uses carrier-grade monitoring tools to support its Voice as a Service (VaaS) solution. These tools have been deployed throughout the network to measure voice quality for all legs of every call. This allows NICE inContact to observe and correct voice quality issues within our network, typically before agents notice impact. NICE inContact publishes rolling MOS metrics for both the NICE inContact Network as a whole and also for individual customer business units. Customers can review these scores through access provided to them for the NICE inContact Trust site. Our Connectivity Design team would insure that the right network Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 352 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. architecture is put into place to insure the best QoS delivery. NICE inContact insures the Telephony QoS through two methods: 1) We own our own infrastructure and backbone. We constantly monitor through our Network Operations Center that: o We have adequate capacity o That there are no lost packets o That there is no jitter o That redundant hot standby routes are planned o That we work with multiple carriers and have fault tolerant and redundant systems All of this significantly improves and insures ongoing excellent QOS. 2) NICE inContact employs Network Time Machine to provide MOS measurements. It scores the MOS performance of calls providing summary MOS data to our NOC. Individual call metrics can be reviewed as needed. 4.The ability to program network-based routing. Managing network traffic is native to the NICE inContact product suite. It is designed to handle single and multi-site contact centers distributing call traffic based on least cost routing, agent skill, agent proficiency, and availability regardless of the agent location. 5.The ability to configure call prompters to meet Customers’ needs. CXone has the standard capability (designed in CXone Studio) to play various announcements to a contact that may inform them that “all agents are busy”, “please wait while your call is transferred”, “you are the seventh caller in queue” or “you may expect a three minute wait for an agent.” These announcements can be customized and played at varying intervals. Options can be given to callers base on queue times or queue numbers and can include a unique feature referred to call back or virtual hold, where, based on call flow logic and time in queue, a customer can be given the choice to hang up while maintaining their place in queue until the next agent is available to call them back directly. Different announcements associated with different queues can also be Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 353 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. used. As an example, you can have announcements and music played while calls are in queue, or when a customer is put on hold. Marketing messages, or general announcements, can be interlaced with the music at predetermined intervals. Each skill can have its own unique offerings of the options mentioned above. 6.The ability to configure advanced call routing to meet Customers’ needs. Routing of an inbound contact may have several factors that can be utilized in determining how and where a contact is to be delivered to the best possible target. Factors external to CXone (DNIS and ANI) are two initial factors. Once “inside” CXone, the contact may be analyzed by factors that are incorporated into the routing scheme that was configured in CXone Studio based on factors generated by conditions within CXone (all agents busy, heavy call volume, SLAs, etc.) or other factors that are obtained through integration with other 3rd party sources (most favored client as identified by DNIS, ANI, caller entered data gathered along the routing path), and the availability of the best skilled agent at that moment across any channel. AT&T provided the following illustration as part of the Clarification responses to DMS. The illustration is provided to show options for routing calls to inContact. NICE inContact has an extensive set of API’s which make integrating to most CRM’s possible. All of NICE inContact's API's are open and can be reviewed Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 354 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. at https://developer.niceincontact.com/ 7.The ability to develop and implement call routing processes, including maintaining call routing tables based on criteria defined by the Customers to route calls to agents based on skillsets and availability. The core of our ACD advanced skills based routing natively directs and performs contact routing based on agent skill assignment, queue priority, and agent proficiency, and availability within that skill level. Our ACD automatically monitors these metrics and adapts in real-time, including when a change is made within the IVR call flow. With our automatic call distribution software, you have complete control over how customers interact with your multi-channel call center. The CXone Studio environment (our Graphical customer experience builder) provides the ability to create pre-defined conditions which are also addressed in real time, including live update to the call routing. 8.The ability to develop and maintain routing tables which map inbound numbers to centers and within centers to appropriate queues. Within each contact flow you will have the ability to define unique routing logic based on custom business rules. The system can be configured in a way to personalize the experience of each and every contact. For example: targeted messaging, music on hold, priority, acceleration, target agent rerouting, etc. In addition, you can enable or disable certain functions of the IVR--such as, offering a customer the ability to leave a voicemail, schedule a callback, virtual hold, removing an IVR menu, etc. Note voice mails can have associated SLAs and can be routed to either a specific agent or a group of agents CXone can route calls based on wait times in the queue to different destinations. Furthermore, CXone can re-route the call to a different skill or agent should the wait time exceed a pre-defined threshold, giving you flexibility in maintaining the prescribed service levels. 9.A certified project manager (certification from the Project Management Institute, a Certified Scrum Master from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by the Department) to manage the entire Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 355 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. implementation of Customer’s Contact Center. NICE inContact feels their customers should carry the highest expectations for customer service from us, being that we are call center experts. Initially we will have your sales agent, via conference call, introduce you to your project manager who will see you through from concept to implementation. Your project manager will host meetings with a sales engineer, offer suggested course of actions, and make sure the project moves from one stage to the next. Core Skills of the PS Project Manager: x Project Management expertise x Knowledge of best practices x Resource coordination x Industry experience 10.User application testing and product lifecycle management. NICE inContact uses a “sprint” or “scrum” methodology. Each quarter as requirements are defined and documented, the development organization works in 30 day cycles to complete them. Each requirement must then pass QA testing to reach a “beta” stage. However, in the event that it fails QA testing additional development may be required to debug the issue or insure that the defined requirements are met. A release candidate will spent 30-60 days in a beta stage before being release in one of the three major releases provided by NICE inContact each year. 11.Implemented procedures for re-routing calls in the event of Contact Center outages, emergencies, and unexpected call volume. Emergency routing is fully supported by CXone. For example, when a call comes in CXone is able to count the agents signed in, the agents available, on inbound calls and on outbound calls. If during business hours, this process identifies that there are no agents signed in, then it is likely that there is an emergency in process. From this point, an emergency process would engage Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 356 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. to route the contact appropriately. Alternatively, an Administrator can use the Hours of Operation capabilities in CXone Central and Studio for Emergency Routing. For example, if you select the Emergency Override Branch in your Hours of Operation Profile in Central, the Script will follow the Emergency Branch set up in the call flow. Otherwise, the script will follow the normal Default Branch / Call Flow. Another example of an emergency process which is typically very relevant to NICE inContact’s customers is in passing data between systems. CXone can make routing decisions based on receiving an error on a data query or if no data was received from a query. This would allow continued routing of the contact as well as sending voice alerts, email alerts or both to our customer’s designated emergency response team. 12.Compliance with DMS and each Customer’s data integrity and privacy policies. NICE inContact maintains compliance and certifications with various industry standards to assist customers in verifying security policies and processes. PCI: NICE inContact offers a Payment Card Industry (“PCI”) Level 1 compliant environment under the Payment Card Industry Data Security Standards (“PCI DSS”) that has been validated by an experienced Qualified Security Assessor (“QSA”) from The Cadence Group. This is a key assurance instrument NICE inContact provides as customers evaluate the strength of our security, performance, and reliability practices. PCI compliance refers to implementing and adhering to the PCI DSS defined by the PCI Security Standards Council. Businesses that store, process, or transmit payment card information are required to report PCI compliance. The level of PCI compliance for each business is determined by how the card data is handled and by the number of electronic credit card transactions processed each year. Our PCI compliant environments emphasize our commitment to information and data security at every level. Offering deployment in a PCI compliant environment makes it easier for our customers to implement PCI DSS compliant solutions according to their needs. Customers are responsible to obtain and maintain their own PCI certification. GDPR: The General Data Protection Regulation (GDPR) has been called the most important change in data privacy in years. It applies directly to Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 357 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. companies located in the EU and extends to multinational companies that do business in the EU. For contact center operations this means that even if there is no physical presence within the EU, they could be subject to the requirements if they handle interactions with EU citizens. The specific impact that the GDPR will have on a business will vary. We help our customers in their efforts to comply with the GDPR. We ensure our development and operational processes comply with regulations, such as SOC2, HITRUST, PCI, and Privacy Shield, however there is no standardized audit for GDPR compliance. NICE inContact also provides a variety of product features that can help with GDPR consent and data access requirements, if it is determined these apply to your business. SOC 2: NICE inContact publishes an annual Service Organization Controls 2 (“SOC 2”) type 2 report, also referred to as an AT 101 report. The NICE inContact SOC 2 report is an attestation report that validates the effectiveness of our operating controls as a service organization to the criteria set forth by the American Institute of Certified Public Accountants (“AICPA”) Trust Services Principles. Our SOC 2 report is available upon request. SOX: NICE inContact, is part of a public consolidated group publicly traded under NICE Ltd. (NASDAQ: NICE). NICE inContact annually evaluates and reviews its information technology and administrative controls related to financial reporting. This audit is performed by our internal audit department and by an external auditor, EY. Our annual report is available on our NICE’s website under Investor Relations. CPNI: NICE inContact complies with all Federal Communications Commission (“FCC”) regulations including protecting Customer Proprietary Network Information (“CPNI”) which is data we obtain in the normal course of providing customers with telecom services. This type information includes where, when, and whom you call and the types of service offerings and products you obtain from us. Under the FCC guidelines, we store all customer data in a secure, monitored database. NICE inContact will not sell, lend, or license CPNI information to a third-party. Third-party contractors must sign a Non-Disclosure Agreement and cannot improperly use CPNI. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 358 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Privacy Shield: NICE inContact complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, retention of personal data transferred from European Union member countries to the United States. NICE has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement for which NICE inContact is a covered entity. To learn more about Privacy Shield, and to view NICE’s certification, please click here. Other Industry Standards Although some industry standards may not apply directly to NICE inContact, we take our customers’ compliance needs seriously. Standards such as the Health Insurance Portability and Accountability Act ("HIPAA"), Gramm– Leach–Bliley Act (“GLBA”), Dodd–Frank Wall Street Reform and Consumer Protection Act (“Dodd Frank”), and Federal Deposit Insurance Corporation (“FDIC”) are similar and closely related to requirements for PCI, SOX, and SOC. We help our customers design solutions that ensure compliance with the industry standards most important to their business needs. HIPAA: When a HIPAA compliant solution is requested, the resulting discussion centers around privacy and security protections under HIPAA and the Health Information Technology for Economic Clinical Health (“HITECH”) Act. For covered entities and business associates subject to HIPAA, NICE inContact offers solutions for processing, transmitting, and storing protected health information (“PHI”). Upon request, NICE inContact will sign a business associate agreement (“BAA”) according to the services NICE inContact provides our customers. Section 508: Section 508 of the Rehabilitation Act of 1973 requires all federal agencies to make information technology accessible to people with disabilities. In order to demonstrate Section 508 compliance, the product or service will have a completed Voluntary Product Accessibility Template (“VPAT”). Upon request, NICE inContact offers available VPATs. Quality management at NICE inContact begins with a company-wide drive to improve customer satisfaction by supporting our customers' business goals. We develop effective processes for everything from research and development and product implementation, to sales and customer support, Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 359 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. strive to create high-quality products and services, and implement ongoing improvements that will meet or exceed customer needs. Our quality management system is based on the ISO 9001:2000 standard, and NICE submits itself to regular ISO audits. The audits examine processes within the company and confirm that they comply with ISO standards and requirements. Typically these audits cover processes such as: x Sales, services, R&D and manufacturing process methodology. x Quality management, including analysis and corrective action methodologies for different processes and quality key performance indicators (KPIs) that reflect product quality throughout the product lifecycle. x Version/product release process methodologies. x New service/product version plans. x Requirements management, work flows and implementation. x Master plan training guidelines The requirements in ISO 9001:2008 are implemented by NICE inContact in the following ways: x All key processes in the company are covered by a set of procedures. x Monitoring procedures are implemented to ensure that the processes are effective. x Adequate records are kept in line with ISO 9001 requirements. x Company control mechanisms check all output for defects with appropriate corrective action where necessary. There is a regular review of individual processes in the company and the quality system itself to assure its effectiveness. NICE facilitates a continuous improvement process throughout the company. 13.The ability to send voice, email, SMS, or fax notifications. CXone is a dynamic multimedia cloud-based software suite that supports intelligent delivery of contacts of various media types, including voice, email, chat, voicemail, web form, social media, and customer SMS Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 360 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. response. CXone does not offer Fax contacts natively on our platform. We suggest possibly using eFAX, and then to have eFAX send an email to a configured CXone Email Point of Contact for distribution through the ACD to an agent. Given the statements in this subsection: 1.Describe in detail the proposed Contact Center services and features addressing the minimum requirements above. Please refer to sections 7.1 through 7.6. 2.Describe how the service will manage and deliver capacity for trunking services such as TDM, SIP, data, and toll-free. NICE inContact is constantly evaluating the status of our network and how “saturated” it is. Because of this we are constantly adding additional capacity as needed, to support our customers. In addition, NICE inContact routinely includes a capacity notification alert when setting up a customer. For example, when 80% or 85% utilization occurs the system will contact a designated distribution list with a warning that capacity is running out and where to reach out for assistance. In addition, NICE inContact can rapidly add additional capacity as needed with a simple phone request to either a designated Service Delivery Manager or our 24x7x365 Tech Support line. System Utilization is monitored around the clock: SolarWinds, IPMonitor watching network, drive space and Trunking capacities are monitored continually, SSMon and Equinox. In addition, we have a dedicated resource at NICE inContact who studies capacity. The CXone platform is provisioned using a geo-redundant environment segmented with both active/active and active/hot standby configurations based on application. Call distribution across geo-redundant data centers is managed at no greater than 40% max capacity in order to facilitate survival should site isolation in one site occur. Capacity is monitored and managed Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 361 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. on a daily basis and augmentation is facilitated through a change control process which governs acceptance criteria for production readiness based on industry standard best practices. 3.Describe how the service protects data for remote, at home agents. All agents, regardless of location by default will connect via an HTTPS or secure session connection. This provides bidirectional encryption of all communication between the two end-points (or between the link). HTTPS is standard for all data transport between NICE inContact and the customer over the public Internet. IPSec is an additional option for secure transport, which is a Virtual Private Network (VPN) established between CXone's cloud and your site(s) enabling secure IP connection that can be used to transport voice traffic, data traffic or both. 4.In a multi-tenant environment, describe how the service will ensure that Customers will not impact the performance of other Customers during unexpected surges in traffic. NICE inContact provides a Multi-tenant environment for our customers and maintains a high degree of security to ensure that no customer data is ever available to another customer. We use a Multi-tenant SQL architecture with robust active-active database replication for backup and redundancy. Each client's data is housed in a "Business Unit" that only they have access to via unique logins and passwords that are all permissions driven; allowing users to see only the information they are authorized to view. 5.Describe the failover design with sufficient detail for DMS to assess the design’s ability to obtain the proposed service level commitment. The CXone platform runs in an Active/Active configuration and is designed for seamless redundancy and failover. The core IP network is connected via a dual SONET ring backbone, (IE. two redundant fiber links). Along with redundant edge routers, core routers, firewalls and VoIP hardware, multiple ISP and diverse toll-free carriers, our network infrastructure provides reliable, stable, service-rich benefits. Geographically diverse data centers (LA and DALLAS), EMEA (Frankfurt and Munich) and Australia(Melbourne and Sydney) High availability design applied to carriers, networks, hardware and applications. Internally NICE inContact uses sophisticated replication, database mirroring Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 362 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. and ETL processing to maintain two synchronized copies of its databases in geographically separated data centers. The databases are configured Active - Active and intelligent health checks are used to transparently move database access should a failure occur. NICE inContact SBC’s leverage high availability and have the ability to failover from primary to hot standby without impacting calls. NICE inContact also leverages proprietary media gateways leveraging stateful replication. In the event a media gateway is lost, calls on that media gateway are redistributed to surviving media gateways in the cluster pool. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 363 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 8. SERVICE CATEGORY 4 – CENTREX SERVICES DMS is seeking proposals for Central Office-based Switching System Local Access Services, referred to within this document as Centrex Services, within the State of Florida. The awarded Contractor will provide Local Exchange Carrier services for Customers within their proposed service areas. DMS is seeking Responses demonstrating how Centrex Services will be delivered. For this procurement, Respondents must provide local, long distance, and toll-free access with their Centrex service offering. 8.1 Centrex Services Minimum Requirements The following are minimum requirements: 1. Customers who receive DMS approval may use a different long-distance carrier. 2. 911 calling capability. 3. Routes E911 calls to the Public Safety Answering Point. 4. Provides DMS access to N11services. 5. Provides call traffic studies to DMS upon request at no additional cost. 6. Provides Presubscribed Interexchange Carrier changes at no additional cost to the State. 7. Operate voice switching facilities in Florida serving Customers with line-side (analog and digital) and trunk-side (analog and digital) facilities. 8. Keep the North American Numbering Plan (NANP) updated, in accordance with Federal Communications Commission requirements. 9. Timely deliver and install Primary Rate Interface (PRI)services. 10. Timely deliver and install a Centrex main station (analog or digital). 8.2 Additional Centrex Services The following are minimum requirements: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 364 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. A minimum Customer order of five lines is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 2. Customer access to the ports and local loops on the line side (main station) as well as the trunk side (Centrex PRI). 3. All voice switches will be digital and capable of providing Integrated Services Digital Network (ISDN) PRI services. 4. If the Contractor’s Central Office switch is not programmed for ISDN services, the nearest Central Office to the Customer location should be used to provision ISDN service at no additional cost. 5. Centrex systems configured with sufficient quantities of network access registers at no additional cost. 6. Mask dialed numbers when requested by DMS. 7. Provide directory listings in both the general and government sections of phone books. The cost of the listing will be included in the proposed rates. There should be no additional charges for unpublished/private numbers. 8. Provide directory assistance services. 9. Provide operator assisted services. Operator Assistance services are required twenty- four hour a day, 365 days of the year; Operator Assistance in both English and Spanish is required. Automated operator assistance is permissible. 10. Provide required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. Given the statements in this subsection: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. 2. Describe the Respondent’s proposed coverage area. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 365 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 3. Provide non-proprietary coverage maps of the Centrex service offering. [Enter the response here - As needed to provide a complete response] AT&T Response: 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. 1. A minimum Customer order of five lines or less in order to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. AT&T only requires a minimum of five Centrex lines in order to establish a new Centrex system. The monthly recurring line charge is inclusive of all service components. 2. Customer access to the ports and local loops on the line side (main station) as well as the trunk side (Centrex PRI). AT&T complies with this requirement. 3. All voice switches will be digital and capable of providing Integrated Services Digital Network (ISDN) PRI services. AT&T’s Central Office switches support ISDN. Should we have an area where the serving CO is not supported, we will provide ISDN from the nearest CO to that customer location. 4. If the Contractor’s Central Office switch is not programmed for ISDN services, the nearest Central Office to the Customer location should be used to provision ISDN service at no additional cost. AT&T’s Central Office switches support ISDN. Should we have an area where the serving CO is not supported, we will provide ISDN from the nearest CO to that customer location. There is no additional charge for the foreign office connection. 5. Centrex systems configured with sufficient quantities of network access registers at no additional cost. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 366 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. AT&T continuously monitors Centrex call quality to assure P.01 grade of service. Additional NAR’s are added to a customer’s Centrex block as needed, at no additional cost, to maintain a P.01 grade of service. 6. Mask dialed numbers when requested by DMS. AT&T supports masked dialed numbers. 7. Provide directory listings in both the general and government sections of phone books. The cost of the listing will be included in the proposed rates. There should be no additional charges for unpublished/private numbers. The customer is allowed one free listing in the white and yellow page directories for each account/sub-account. Any other applicable rates will be identified in the Vendor Service Catalog (Cat 4 Centrex). 8. Provide directory assistance services. AT&T Centrex supports directory assistance services. 9. Provide operator assisted services. Operator Assistance services are required twenty-four hour a day, 365 days of the year, and a live operator will timely respond to calls; Operator Assistance in both English and Spanish is required. AT&T will provide operator services for so long as we are providing it to our retail end user customers. When/if we stop offering this service to our retail customers, we will provide the State with advanced notification. 10. Provide required repairs for outages to ensure normal operational functionality. Repairs may be performed remotely, where applicable, but the Department reserves the right to request Contractor dispatch a representative to a specified location to facilitate the repair to the impacted site. AT&T will provide for required repairs for outages to ensure normal operational functionality. 1.Describe the Respondent’s proposed coverage area. AT&T and Hayes will provide Centrex services throughout the entire AT&T and Frontier/Verizon footprint in Florida. Please see coverage map below. 2.Provide non-proprietary coverage maps of the Centrex service offering. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 367 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. Please see the coverage map below. We provide Centrex service in all AT&T and Frontier territories. Note that Verizon is now Frontier. Centrex Service Description AT&T® Centrex service are central office based telecommunications services. These services are provided primarily through switching equipment and software located in AT&T’s central offices (DMS, 5ESS, and Siemens). Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 368 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. The major components which make up an AT&T® Centrex service arrangement are as follows: AT&T® Centrex Service Common Equipment Common equipment, often referred to as the “common block”, represents that portion of AT&T's central office software which is used to provision your service. This common block defines your specific AT&T® Centrex service arrangement including: · the range of telephone numbers in your system; · number of digits (2-7) for your abbreviated dialing plan; · which system features are active; and · dial codes for access to outside lines and features. Your common block is configured and installed when your AT&T® Centrex service arrangement is first established. AT&T ® Centrex Service Links -Links are the physical connections between AT&T's central office equipment and your company's location. -Links may be provided individually over standard local facilities or combined on one or more high-speed transmission facilities. -AT&T® Centrex services uses directory (telephone) numbers to assist in identifying links or terminal equipment connected to your service arrangement. Directory numbers are also the numbers dialed by parties outside of your AT&T® Centrex service arrangement when placing calls to your telephone. -For basic AT&T® Centrex service individual lines/links or lines in a basic hunting arrangement, a one-to-one relationship exists between directory numbers and links. Each link is assigned a unique seven-digit number and area code. Terminal Equipment Terminal equipment includes any telecommunications equipment located on your company's premises that is connected to an AT&T® Centrex service link. Terminal equipment is required for your company to make use of its AT&T® Centrex service. Some equipment may be dedicated to a single user or employee (e.g. desktop telephones or modems attached to personal computers). Other terminal equipment such as facsimile machines or voice mail systems may be shared by a group of users or employees. Certain specific types of terminal equipment are required by some AT&T® Centrex service capabilities. This is the case with Electronic Business Sets and ISDN terminal equipment. Each Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 369 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. has its own unique operating characteristics and must be compatible with AT&T® Centrex service provided from the DMS-100 Central Office Switching Equipment in order to work properly. Terminal equipment is not provided as part of AT&T® Centrex. You, the customer, are responsible for obtaining compatible terminal equipment to be used in conjunction with AT&T® Centrex service. The type and quantity of equipment you select will vary based on your specific business needs and the functionality required by your employees or users. Network Access Registers Network Access Registers or NARs are provided with AT&T® Centrex service to permit concentration of access to the public switched network. The amount of NARs installed with your AT&T® Centrex service determines the number of simultaneous outside calls that can be placed or received by users within your system. Network Access Registers are required with AT&T® Centrex service. There is a minimum of one NAR for AT&T® Centrex. Centrex PRI AT&T will offer Primary Rate (PRI) ISDN tie line terminating in AT&T Centrex service systems where infrastructure exists to accommodate the service. Transport for the Centrex PRI tie lines would be via T1 (MegaLink) service. The PRI B channels terminated in Centrex as tie lines would be used for calls incoming to and outgoing from the PBX. The PBX PRI telephone numbers would be translated in the Centrex common block. Public switched network access to and from the PBX lines would be via Centrex Network Access Registers (NARs). Calls dialed to the PBX numbers would be routed to the tie line trunk group. The AT&T Centrex Automatic Route Selection (ARS) would route outgoing PBX calls to Centrex NARs, ETN/TSF or other private facilities, or central office announcements. Features such as call transfer and call forwarding from PBX to Centrex stations would be activated using PBX feature capabilities. For calls from Centrex stations to PBX stations, Centrex feature activation would be used. Transferred or forwarded calls would complete using channels on the PRI. In the DMS-100 switch, the feature Release Link Trunking, also called two B-Channel Transfer, would be provisioned to prevent multiple PRI channels from being used in multiple forward or transfer situations. No equivalent feature is available in the 5ESS central office. Four or five digit dialing from Centrex stations to the PRI numbers used for PBX stations would also be provisioned under Special Service Arrangement. With the PBX PRI telephone Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 370 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. numbers translated in the Centrex common block and represented on the AT&T® Centrex records, SMDR-RAO would be collected for long distance calls in the same manner that SMDR-RAO would be collected for stations in the Centrex. 8.3 Centrex Features The following are minimum requirements: 1. Provide all service features listed in the NANP Vertical Services features including, but not limited to, basic, enhanced, Caller ID, Caller ID with name, and Automatic Number Identification to caller ID. These features should be provided at no additional cost. A listing of these features, and their definitions, is available at http://www.nanpa.com/number_resource_info/vertical_service.html. 2. Provide an optional voicemail system with the following minimum requirements: a. Minimum of thirty (30) messages of two (2) minutes length for a total of sixty (60) minutes storage. b. Programable to display the following: busy, out of office, no answer. c. Provide audible or visual message waiting indicator. d. Ability to use the number “0” to speak to a call attendant. e. Broadcast messages within specified Customers groups. f. Extended/guest mailbox allowing multiple users voice messaging capabilities. g. Access the voicemail system internally or externally using either a local number or toll-free number. h. Capability to record Customer voicemail greetings. Given the statements in this subsection: Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 371 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 1. Describe in detail the proposed Centrex services and features addressing the minimum requirements above. AT&T Response: Centrex Features Centrex is a voice communications system that uses the power of the AT&T network to provide you with internal and external communications services with valuable features. Centrex operates out of our local central offices and provides you with a powerful and flexible alternative to premises-based switching systems. Centrex minimizes expensive switching equipment and the need for additional floor space. Because Centrex is inherently scalable, your business can expand without adding or replacing communications equipment in your building. Instead, we can make all those changes at the AT&T central office. We monitor and maintain each AT&T central office 24x7x365, so you have the continuity and protection you need. We've also worked to ensure that the systems in the serving central office are reliable and redundant. Because the equipment that drives Centrex is in our central office, we'll promptly repair any unforeseen problems in our lines at no charge. Centrex is perfect for multiple-location businesses (based upon service address location, within the same serving area) wanting a single, easy-to-use system. Centrex gives you these features: x Savings and Low Start-Up Costsare possible because Centrex works with most standard touchtone phones. Centrex doesn't require you to buy any expensive equipment. x Dedicated Phone Number for Each Employeeis possible with Centrex, enhancing productivity. Premise-based systems typically share phone lines among several stations, which can result in blocked calls. x Professional Quality Call Handlinggives you the look and support of a large business without the investment in time and money. Your customers will notice how professionally you handle their calls. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 372 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x Call ManagementEasy-to-use features allow you to redial automatically, block calls, forward calls, forward select calls, prioritize calls, know who's calling, use Call Waiting, and conference call. Business as usual with Centrex will be more efficient. Call handling, control, and routing will look professional, sound professional, and be professional. x FlexibilityWith a single call you can choose from numerous standard and optional features, and it's easy to expand or reduce your system. All features can operate at every phone. You can adapt your communication needs when you get new employees and extend your features to more locations as you expand. Everyone in your organization can use and benefit from the time- and money-saving conveniences Centrex offers. x Electrical BackupWe house the system and provide 24-hour maintenance by skilled technicians. If there's a power outage, dial tone remains available, except for phone sets that require power units. If there's a brownout or a storm at your location, Centrex continues to function because it runs on the power at our central office. Your communications will function smoothly because our technicians spot potential trouble and correct problems before they occur. Now you can invest your capital, time, and talent in your own business. Features The standard features menu of AT&T Centrex includes common features which can be assigned on a per station basis. You may choose from one or more features from the menu, limited only by your switch configuration and feature incompatibilities. These features, of which there are 99 to choose from, include: · Enhance your capability to make, receive and return calls (such as Call Waiting, Caller ID and Call Hold); · Control your telecommunications efficiency and costs (such as Authorization Codes and Station Restrictions); and · Ensure that all your call are covered and answered/received in a timely manner usually for a Call Center arrangement (such as Hunting and Call Forwarding Busy/Don't Answer). Optional End User Features; Optional System Features; Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 373 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. · Tandem Switching Features; · Miscellaneous Line and Private Facilities Access Terminations; · Electronic Business Set Lines and Features; · Integrated Services Digital Network Lines and Features; and · AT&T® Centrex Control of Feature Assignment AT&T® Centrex Control is an optional capability that permits you to change feature assignments for lines in your common block. The service utilizes a computer-based operations system accessed from a terminal located on your premises. You may add, change or remove most end user features, as needed on AT&T® Centrex services lines. See Attachment “AT&T Centrex Service Features” for a complete list of AT&T Centrex Features. Optional Voicemail System AT&T MemoryCall AT&T Memory Call service provides central office based voice processing capabilities via numerous Network Systems Access NP platforms in South Carolina. These voice messaging platforms are integrated into the AT&T network by way of Interswitch Simplified Message Desk Interface (I-SMDI) links and multiline hunt groups. The various messaging services are integrated with the associated line. They allow subscribers to personalize greetings and retrieve messages via a user-friendly interface accessed via any touch-tone telephone. Message waiting indication can be provided via stutter dial tone and a light (if the appropriate customer premise equipment is available), while remote notification of new messages can be provided via a pager and/or an automatic call to another telephone number. Voice storage per mailbox is dependent upon the actual MemoryCall voice mail service(s) selected by the State. AT&T MemoryCall voice mail services are the most reliable and flexible way to handle voice messaging. It ensures all calls are answered—with your personal greeting—when a live operator isn’t available. It lets outside callers and in-house associates leave detailed messages using a variety of features and delivery options—from sending a single message from mailbox to mailbox to group list distribution to message receipt confirmation to pager notification of messages. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 374 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. MemoryCall voicemail services offer an all in one, automated system for answering calls, collecting and routing messages, replying to messages and broadcasting notices to multiple recipients within your organization. With MemoryCall services, you never have to worry about power outages or mechanical failures like you do with traditional answering machines. Besides being a more reliable alternative, Memory Call services let you perform a variety of advanced features easily from any touch-tone phone. The features available to you depend on your business needs and the types of MemoryCall service you select. MemoryCall® Answering Service MemoryCall Answering Service is the ideal choice if you need a basic telephone answering system. When combined with one or more of our Call Forwarding services, MemoryCall Answering Service allows callers to leave messages when you’re away from the office, on the phone, or unable to answer. Callers won’t have to endure frustrating busy signals, because the service forwards automatically to your voice mailbox - with a personal greeting that you record yourself. Messages continue to be received even if there is a power failure at your office. MemoryCall® Answering Service - Business Extension Mailbox If you want to have one telephone number for your organization and still provide separate mailboxes for key employees and/or departments, this service is the way to go. The Business Extension Mailbox lets you divide a single voice mailbox into a main mailbox and up to three sub-mailboxes - each with its own unique, personal greeting and password. You and your callers get all the benefits of MemoryCall Answering Service (see above), plus the convenience and assurance of being able to leave messages in private, individual mailboxes. Employees will not have to wade through all the messages sent into the company just to receive their own. MemoryCall® Voice Messaging Service With MemoryCall Voice Messaging Service, you get the features and flexibility of Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 375 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. MemoryCall Answering Service (see above)—and then some. This service also includes: Call Return To Operator. Gives callers the option to press “0" to be routed to another telephone number (e.g., a receptionist or live answering service) instead of leaving a voice mail. Urgent/Private Message flag. A message may be marked as "urgent” and/or "private" by a caller upon leaving the message as well as by the subscriber upon creating and sending a message to another subscriber. "Private" prevents the message from being forwarded from the recipient to anyone else. Pager Notification. Works in conjunction with your pager to alert you of all, or just urgent, messages. Outdial Notification. Automatically calls a subscriber-changeable telephone number to alert you of all, or just urgent, messages. Send/Reply/Forward. Messages may be created and sent, replied to, or forwarded to another AT&T MemoryCall subscriber served via the same voice messaging platform. MemoryCall® Deluxe Voice Messaging Service The MemoryCall Deluxe Voice Messaging Service is our most feature-rich choice. Deluxe mailboxes offer all the capabilities of MemoryCall Voice Messaging service (see above) with the following additional features: Future Delivery. Enables messages to be delivered up to 30 days from the date recorded. Up to five "future delivery" messages may be pending at a time. Message Confirmation. Lets callers who are also AT&T MemoryCall voice mail subscribers request a confirmation of message receipt or notification of nonreceipt. Group Distribution. Allows you to send the same message to many individuals at one time. You may have up to 15 distribution lists with each list capable of handling 25 mailbox subscribers. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 376 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 9. EXPERIENCE AND ABILITY 9.1 Contractor’s Experience and Ability SCS Contractors will be expected to possess the following: 1. Extensive experience providing: a. Each of the categories of services offered in the Contractor’s Reply. b. Critical infrastructures in which highly-available, highly-reliable services are critical requirements. c. Services to Customers at the state government level. 2. A demonstrated record providing: a. Superior customer service at all levels: business and technical account team members and senior management. b. Systems and staff driven to proactively address business and technical issues. c. Proactive services and solutions addressing issues, such as through the provision of quality systems and staff. d. Support for equipment and software systems from different manufacturers. e. Sufficient staffing levels. This Response can reference both the experience of the Contractor and their proposed Subcontractors. Given the statements in this subsection, provide the following: 1. A narrative of Respondent’s experience and ability to provide the proposed service categories, including a description of: a. Respondent’s market penetration for those service categories, and Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 377 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. b. Respondent’s experience providing services of similar scope to other public sector clients comparable to the State of Florida. 2. Discuss Respondent’s experience supporting equipment and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three years. 3. A description of Respondent’s experience providing highly-available, highly- reliable communications services. 4. A description of Respondent’s experience of providing sufficient to staffing levels, local staffing, and a quality staff driven to proactively address issues. [Enter the response here – 1,500 words] AT&T Response: AT&T Corp. is a wholly owned subsidiary of AT&T, Inc. and is a member of the AT&T, Inc. family of companies. AT&T has been in business for over 141 years and we serve millions of customers around the world, including global, national, mid-size, regional, and government, and educational customers. Currently we provide service for all the Fortune 1000 companies. When you select AT&T as your service provider, you get service from a staff with unparalleled credentials, knowledge, financial strength, and experience. Our global IP backbone network reaches 99% of the world's economies. With an extensive portfolio of products that we deliver over our global MPLS-based core network, we can provide you with globally consistent services on a converged network infrastructure. Along with our core network service, we support integrated services such as Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 378 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. x IP telephony x Hosting x Disaster recovery x Remote access x Videoconferencing x Managed telepresence x Managed security x Wireless services In addition, analyst surveys from sources like Gartner, Yankee Group, IDC, OVUM, Current Analysis, and Forrester declare AT&T a leader in areas that include VPN, IP, managed services, and IPT. Examples include x Forrester, In-Stat, and IDC have recognized AT&T as the industry leader in providing VPNs that create secure, cost-effective business networks. x According to the ForresterWAVEæ North American MPLS Services report, our superior operational support system (OSS), portfolio breadth, e-servicing options, and market-differentiating security features position AT&T as the overall leader among 11 North America-based providers. These providers were evaluated across 56 categories covering areas like market presence, strategy, and product offering. x Current Analysis identified AT&T IP VPN services as "threatening to competitors" due to reach, reliability, and a vast portfolio of services. So, these third-party evaluations support our position as the leading provider of global enterprise network solutions. 1. A narrative of Respondent’s experience and ability to provide the proposed service categories AT&T has a long history of providing the very products and services requested in this bid, not just to similar public sector clients, but specifically to the State of Florida and local government entities. The proposed collaboration with Hayes provides the State Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 379 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. of Florida an even greater breadth and depth of services, all managed under a single NOC and billed via a single invoice. Our experience, ability and coverage of the combined AT&T / Hayes proposal is detailed below, for each service category: Category 1: Unified Communication AT&T and Hayes have been providing hosted and premises-based UC service for over 12 years. With a current subscriber base of approximately 65,000 users, we can provide these services anywhere throughout the state of Florida. Category 2: SIP Trunking AT&T has provided SIP trunking to the State of Florida for nearly eight years, with over 13,000 concurrent call paths currently deployed to the various state agencies via stand- alone SIP trunks, and in support of our hosted voice services. Category 3: Contact Center AT&T and Hayes have provided hosted and premises-based Call Center services to Florida state and local government for over 12 years. We currently manage over 4,200 call center seats for Florida state government, and the service is available anywhere in the state of Florida. Category 4: Centrex For over 20 years, AT&T has provided Centrex services throughout the AT&T footprint. With the AT&T and Hayes partnership proposed in this bid, we will also include the Frontier territory, thus servicing over 30,000 current Centrex users, and covering over 65% of the state. 2. Discuss Respondent’s experience supporting equipment and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three years The combined forces of AT&T and Hayes have a very long history of providing services over a wide range of equipment manufacturers. The same team that proposes the Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 380 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. SCS response has for years successfully provided hosted and prem-based VoIP services over MFN consisting of equipment from Juniper, Cisco, Acme, Broadsoft, Mitel, Avaya, Edgemarc, Polycom and Inference. Combined, AT&T and Hayes currently support multi-vendor platforms providing voice services to over 70,000 state and local government entities throughout Florida. We have additional implementations of Shoretel, inContact, Genesys, Brocade, and more. 3. A description of Respondent’s experience providing highly-available, highly-reliable communications services. AT&T and Hayes bring decades-long experience supplying the State of Florida with highly available and highly reliable voice and data communications services. All IP- based voice services from AT&T and Hayes are provided over diverse and redundant networks, maintained by our Data Network and Security Engineers and monitored 24x7x365 at our NOC. High availability and reliability are engineered into our VoIP data network by use of x Secure, hardened, hurricane-rated Central Offices x Core node diversity x Ethernet edge switch redundancy x Central Office battery rooms, backed up by diesel generators x Fiber route/path diversity x Best practice policies for traffic thresholds Even with the most robust network, disasters do strike, and when they do, AT&T is ready. AT&T plans and responds to external crises without hesitation, and prepares and dispatches in advance for forecasted events. AT&T’s National Disaster Recovery (NDR) teams are expertly trained for restoration of all types of services and operational environments. Recently, the State of Florida witnessed the impressive capabilities of the NDR team after Hurricane Michael with the swift restoral of service AT&T accomplished there. The NDR solution combines network infrastructure, support trailers, recovery engineering software applications and a response team with both full-time and volunteer members from AT&T. The trailers provide the physical components that Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 381 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. carry the restored network traffic. The team members create, connect, turn up and manage the recovery. More than 10,000 communications lines can be provided anywhere in AT&T’s region within 78 hours. The AT&T network infrastructure is designed specifically to allow rerouting over the alternate routes for emergency optimization. Emergency service (fire, rescue, police, hospital, etc.) is the first to be restored. AT&T maintains disaster recovery trailers for use in restoring service in the event that a central office or terminal room is lost due to fire, flood, or other disaster. These trailers are designed to be quickly deployed, together or separately. The NDR recovery fleet has more than 320 pieces of recovery equipment today, including thirteen trailers dedicated to the restoration of the IP network, as well as high-speed fiber-optic transport trailers. These IP recovery trailers support the Common Backbone Network (CBB) with traffic traversing at data rates as high as 100 gigabits. When fully-equipped, the IP trailers can scale up to a capacity of over 15 terabits per second. The AT&T NDR fleet also includes five large command centers that can support a twelve-person staff and have room for additional members during briefings. All the command centers have on-board generators and HVAC units. These trailers contain LAN switches, PBXs, and HF (high-frequency) radio base stations, and fixed satellite phones. As part of the public-private partnership to deliver FirstNet’s nationwide public safety broadband network, in the coming months and years AT&T will be increasing its NDR fleet with new deployable to support first responders. AT&T will have more than 700 pieces of equipment, including Cell on Wheels (COWs), Cell on Light Trucks (COLTs), trailers, and generators. AT&T has invested more than $600 million in its U.S. NDR program. Team members have spent more than 145,000 working hours on field exercises and deployments over the last two decades. AT&T is the first telecommunications company nationwide to receive United States Department of Homeland Security's (DHS) Private Sector Preparedness Program (PS-Prep) certification. NDR's recovery equipment is maintained in warehouses across the United States—positioned strategically so the equipment can reach AT&T's network offices quickly. The equipment is kept powered-up and on-network so updates can be installed and so it can be tested both on-site and remotely. Contract No. DMS-17/18-044B Exhibit B AT&T Response to Florida Department of Management Services' Final Statement of Work RFP # DMS-17/18-004 for SUNCOM Communication Services May 13, 2020 Page 382 AT&T Proprietary: The information contained herein is for use by authorized persons only and is not for general distribution. 4.0 A description of Respondent’s experience of providing sufficient staffing levels, local staffing, and a quality staff driven to proactively address issues. AT&T has maintained a well-staffed and highly experienced account team dedicated solely to the State of Florida for over 20 years. This team includes Client Solutions Executives, Technical Sales Consultants, Application Sales Consultants, Data Network and Security Engineers, a Service Executive, a Billing Specialist and Customer Care Associates. Field Technicians are deployed across the state and trained extensively on all SUNCOM products. This robust team has enabled AT&T to consistently meet SUNCOM SLA’s for service installation and repair. Please refer to FIRSTNET attachment in Section 3.7.2 REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 24 of 30 FORM 1 –CONTACT INFORMATION For solicitation purposes, the Respondent’s contact person will be: Should the Respondent be awarded the Contract, the Account Manager’s contact information will be: Name James Doherty Danny R. Adams Title Client Solutions Executive Account Manager Company Name AT&T Corp. AT&T Corp. Address 6021 S Rio Grande Ave., Rm 1W6364, 1820 E. Park Ave., Tallahassee, FL 32301 Orlando, FL 32809 Telephone 1 (407) 826-6627 1 (850) 617-1864 Fax E-mail james.p.doherty@att.com danny.adams@att.com FEID #13-4924710 June 7, 2019 AT&T Corp. Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 25 of 30 FORM 2 - NOTICE OF CONFLICT OF INTEREST Company Name AT&T Corp. For the purpose of participating in the solicitation process and complying with the provisions of Chapter 112, Florida Statutes, the company states thefollowing conflict(s) of interest exists as noted below (if none, write N/A in the applicable section(s)below): The persons listed below are corporate officers, directors or agents and are currently employees of the State of Florida or one of its agencies: None The persons listed below are current State of Florida employees who own an interest of five percent (5%) or more in the company named above: None June 7, 2019 AT&T Corp. Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 26 of 30 FORM 3 - NON-COLLUSION STATEMENT I state that I James Doherty of AT&T Corp., (Name and Title) (Name of Firm) am authorized to make this statement on behalf of my firm and its owner, directors and officers. I am the person responsible in my firm for the price(s) and amount(s) of this Reply, and the preparation of the Reply. I state that: 1.The price(s) and amount(s) of this Reply have been arrived at independently and without consultation, communication or agreement with any other Provider, potential provider, Reply, or potential Reply. 2.Neither the price(s) nor the amount(s) of this Reply, and neither the approximate price(s) nor approximate amount(s) of this Reply, have been disclosed to any other firm, vendor, Respondent, or potential Respondent, and they will not be disclosed before Replyopening. 3.No attempt has been made or will be made to induce any firm or persons to refrain from submitting a Reply for this contract, or to submit a price(s) higher that the prices in this Reply, or to submit any intentionally high or noncompetitive price(s) or other form of complementaryReply. 4.The Reply of my firm is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. 5.AT&T Corp., its affiliates, subsidiaries, officers, director,and employees (Name of Firm) are not currently under investigation, by any governmental agency and have not in the last ten years been convicted or found liable for any act prohibited by state or federal law in any jurisdiction, involving conspiracy or collusion with respect to Reply, on any public contract, except asfollows: I state that I and the named firm understand and acknowledge that the above representations are material and important, and will be relied on by the State of Florida for which this Reply is submitted. I understand and my firm understands that anymisstatement in this statement is, and will be treated as, fraudulent concealment from the State of Florida of the true facts relating to the submission of Replies for this contract. Dated this 7th day of June 2019 Name of Firm:AT&T Corp. Signed by: Print Name James Doherty Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 27 of 30 FORM 4 - STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT I, as an authorized representative of the Respondent, certify that nothing in section 287.057(17)(c), Florida Statutes (below), prohibits the Respondent’s entry into any Contract resulting from this solicitation. 287.057 Procurement of commodities or contractual services. — (17)(c) A person who receives a contract that has not been procured pursuant to subsections (1)-(3) [of s. 287.057, F.S.] to perform a feasibility study of the potential implementation of a subsequent contract, who participates in the drafting of a solicitation or who develops a program for future implementation, is not eligible to contract with the agency for any other contracts dealing with that specific subject matter, and any firm in which such person has any interest is not eligible to receive such contract. However, this prohibition does not prevent a Respondent who responds to a request for information from being eligible to contract with anagency. June 7, 2019 AT&T Corp. Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 28 of 30 FORM 5 –ADDENDUM ACKNOWLEDGEMENT FORM This acknowledgment form serves to confirm that the Respondent has reviewed and accepted all Addendum(s) to the solicitation posted on the Respondent Bid System. Please list all Addendum(s) below. Addendum No. 1 -Updates to the ITN and Respondent Questions and Department Answers Attachment G –Second Revised Component Price Sheet Addendum No. 2 -Updates to the ITN Timeline AT&T Corp.June 7, 2019 Name of Respondent’s Organization Signature of Authorized Representative and Date James Doherty Print Name Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 29 of 30 FORM 6 –SUBCONTRACTING Complete the information below on all subcontractors that will provide services to the Respondent to meet the requirements of the resultant contract, should the Respondent be awarded. Submission of this form does not indicate the Department’s approval, but provides the Department with information on proposed subcontractors for review. Please complete a separate sheet for each subcontractor. There will be subcontractors for this solicitation YES X NO (place a checkbox where applicable). If not, Respondents are not required to complete the remainder of thisform. Service:Network Operations Center, Security Operations Center, Staffing and Network Services Company Name:Hayes e-Government, Inc. Contact:John Strobel Address:2551 Welaunee Blvd. Telephone:Local: 850.297.0551 Toll-free: 800.825.9390 Fax: Current Office of Supplier Diversity certification of woman-, veteran, or minority-owned small business enterprise Yes X No W-9 verification: Yes X No In a job description format, describe below the responsibilities and duties of the subcontractor based on the technical specifications or statement of work outlined in this solicitation. The scope of work performed by Hayes in response to ITN DMS-17/18-004 will include the establishment and staffing of a 24x7x365 Network Operations Center (NOC) and Security Operations Center (SOC), and providing staff as part of the section two (2) response. In addition, Hayes will be providing its respected hosted Avaya platform via the AT&T response and contract Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 30 of 30 Contract No. DMS-17/18-044B Exhibit B ITN No.: DMS-17/18-004 (SUNCOM Communications Services)Page 30 of 30 SCS FORM 7 –MANDATORY RESPONSIVENESS REQUIREMENTS The person submitting the Reply certifies that the person is authorized to respond to this solicitation on behalf of the Respondent. The Respondent certifies that it is in compliance with the requirements of this ITN, including subsection 3.9. The Respondent certifiesthatthat neither it, nor itsaffiliates, is aconvicted vendor or a discriminatory vendor as described in section 287.133 and section 287.134, Florida Statutes,respectively. The Respondent certifies that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. The Respondent certifies that the Respondent is currently authorized to do business with the State, or will attain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract. Website:www.sunbiz.org The Respondent certifies it has provided the Department with an Attachment G –Component Price Sheet. The Respondent certifies it has provided the Department with a Vendor’s Service Catalog. Signature below certifies that the signatory has the authority to respond to this solicitation on the Offeror’s behalf, and certifies conformance with all Responsiveness Requirements listed above. AT&T Corp. Name of Respondent’s Organization James Doherty Printed Name of Organization’s Authorized Representative June 7, 2019 Signature of Organization’s Authorized Representative Date Contract No. DMS-17/18-044B Exhibit B AttachmentHͲComponentPriceSheetSystem RequirementsSystem Capacity (# Lines) Monthly Price Per Line for System Capacity up to 10 lines $ 43.0900 up to 50 lines $ 43.0900 DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantSingle Unified Communication system with: caller ID, three-way calling, do not disturb, call forward - all, call-forward - busy, call forward - no answer, call forward - not reachable, call pickup, class of service restriction, call hold, distinctive ringing, directory assistance, call transfer (blind), call waiting, speed dial, call number suppression, specific call rejection, last number dialed, call logs (missed, received, dialed), call trace, hunt group, remote access, auto attendant, auto callback, busy camp on, busy lamp field, call forward selective, call notify, call park, call screening, call transfer with recall, call transfer (consultation), distinctive ringing, diversion i hibi i h ld f lli i i l / i i h lk (i ) ffiInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.Contract No. DMS-17/18-044B Exhibit B AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.up to 200 lines $ 43.0900 up to 500 lines $ 43.0900 up to 1,000 lines $ 43.0900 inhibitor, music on hold, conference calling, priority alert / ringing, push-to-talk (intercom), remote office, sequential ring, shared call appearance, simultaneous ring, voice mail, unified messaging, hoteling, operator assistance, instant messaging, notification, team collaboration, audio conferencing, web conferencing, video conferencing, message waiting indicator. Phone equipment included.Contract No. DMS-17/18-044B Exhibit B AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.up to 10 lines $ 32.3700 up to 50 lines $ 32.3700 up to 200 lines $ 32.3700 up to 500 lines $ 32.3700 Single Unified Communication system with: caller ID, three-way calling, do not disturb, call forward - all, call-forward - busy, call forward - no answer, call forward - not reachable, call pickup, class of service restriction, call hold, distinctive ringing, directory assistance, call transfer (blind), call waiting, speed dial, call number suppression, specific call rejection, last number dialed, call logs (missed, received, dialed), call trace, hunt group, remote access, auto attendant, auto callback, busy camp on, busy lamp field, call forward selective, call notify, call park, call screening, call transfer with recall, call transfer (consultation), distinctive ringing, diversion inhibitor, music on hold, conference calling, priority alert / ringing, push-to-talk (intercom), remote office, sequential ring, shared call appearance, simultaneous ring, voice mail, unified messaging, hoteling, operator assistance, instant messaging, notification, team collaboration, audio conferencing, web conferencing, video conferencing, message waiting indicator. Phone equipment not included.Contract No. DMS-17/18-044B Exhibit B AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.up to 1,000 lines $ 32.3700 00.0110 Call rates for system accessPer minute pricing for toll-freePer minute pricing for domestic long distance Per minute pricing for local callsContract No. DMS-17/18-044B Exhibit B AttachmentHͲComponentPriceSheetDMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Single-TenantInstructions: Provide a monthly price per line for the system capacities in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.*MonthlyPricePerLineforSystemCapacityaslistedareperline.*RatesincludePSTNaccess,unlimitedlocal,anddomesticlongdistance.*UCSingleͲTenantusersintegratingwithcallcenterapplicationsmayberequiredtopurchaseadditionaltrunkingoutofCat2.*Perminutepricingforlocalcallsanddomesticlongdistanceare$0andareincludedinourPerLinepricing.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B Plan Pricing (plan offerings to be indicated below)BASIC PLAN PRICE N/A GOLD PLAN PRICE $ 13.0600 PLATINUM PLAN PRICE $ 14.0200 Instructions: Mark X in the blue cells if that service is provided as part of the plan indicated by that column; otherwise, leave the blue cell blank. Provide a monthly per line (i.e., per seat) price in the yellow cells, which are provided for a la carte, basic plan, gold plan, and platinum plan pricing. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantContract No. DMS-17/18-044B Exhibit B DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantService or Feature NameBasic Plan Gold Plan Platinum PlanCaller ID X X Three-way calling X X Do Not Disturb X X Call Forward – All X X Call Forward – Busy X X Call Forward – No Answer X X Call Forward - Not reachable X X Call Pickup X Class of Service Restriction X X Call Hold X X Call Park X Distinctive Ringing X Directory Assistance X X Call Transfer (Blind, with consultation and recall) X X Call Waiting X X Speed Dial X Call Number Suppression X Specific Call Rejection X Last Number Dialed X X Call logs (Missed, Received, Dialed) X X Call Trace X X Hunt Group X X Remote Access X Auto Attendant X X Auto callback X Busy Camp On X Services or features included in plans as priced above (Mark X where offered in that plan; otherwise leave blank.):A la carte priceContract No. DMS-17/18-044B Exhibit B DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantBusy Lamp Field X Call Forward Selective X Call Notify X Call Screening X X Intentionally left blank X Diversion Inhibitor X Music On Hold X X Conference calling X Priority Alert/Ringing X Push-to-Talk (Intercom) X Remote Office X Sequential Ring X Shared Call Appearance X Simultaneous Ring X PC-Based ReceptionistVoice Mail X Unified Messaging X Local Calls X X Long Distance - Domestic X X Toll Free0.0110$ Intentionally left blankIntentionally left blankIntentionally left blankIntentionally left blankHoteling X IP Fax X Mobility X UC Faxing X Instant Group Call/Paging X X Operator Assistance X X Instant Messaging2.0000$ Notification2.0000$ Team Collaboration2.0000$ Contract No. DMS-17/18-044B Exhibit B DMS-17/18-004Attachment G - Final Component Price SheetService Category 1 - Unified Communications - Multi-TenantAudio conferencing15.7500$ Web conferencing15.7500$ Video conferencing42.2500$ Intercom Dialing X X Message Waiting Indicator X Professional Services250.0000$ *The Professional Services rate is a per unit rate.*The toll-free rate is a per minute rate.*Gold Plan = HVS Standard Service, Platinum Plan = HVS Premium Service.*Call Center is HVS Call Center - Standard Service.*Call Center Desktop Client license includes Call Center Supervisor Desktop license.*Instant Messaging, Notification, and Team Collaboration are all included in one license, $2.00 MRC.*All a la carte prices are Monthly Recurring unless otherwise noted.*Directory Assistance refers to internal directory only.*Operator Assistance refers to internal operator only.*IP Fax and UC Faxing are the same feature.*Audio Conferencing and Web Conferencing are the same service.*Per seat pricing includes surcharges and fees and will appear as separate line items on your bill(s).*HVS users who are utilizing NICE inContact services are required to purchase trunk seats. Pricing can be found in the Vendor Service Catalog.*The Client initially proposed to provide "Instant Messaging", "Notification", and "Team Collaboration" was manufacturer-discontinued during the procurement period. AT&T will submit to DMS a substitute client and price when available from the manufacturer.*"N/A" indicates AT&T is not proposing this option.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B Unit Price per unitConcurrent call path rateper call path, per month 9.8100$ DID rateper DID, per month -$ Local call rateper minute -$ Toll free rateper minute 0.0110$ Long distance rateper minute -$ Call forwarding not reachable per month, per trunk -$ Intercept announcement per month, per trunk -$ Virtual phone number per month, per trunk -$ Limit the volume of calls to a specific DID per month, per trunk -$ DMS-17/18-004Attachment G - Final Component Price SheetService Category 2 - SIP TrunkingInstructions: Provide a price per unit for all items below in the yellow cells. Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00. Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.Contract No. DMS-17/18-044B Exhibit B *TheTollfreerateassumesthecustomerhasalreadypurchasedaSIPTrunkasthetransportforourTollfreeservice.*RatesincludePSTNaccess,unlimitedlocal,domesticlongdistance,andEnhancedFeatures.*SIPTrunkingrequiresacustomerconnectiontoMFNͲ2,RBS,and/orDedicatedIPAccess.*Apriceof"$Ͳ"indicatesthefeatureisincludedinourConcurrentcallpathrate.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B System Requirements System CapacityMonthly Price Per Agent for System Capacity up to 50 agents 1,001.6000$ up to 100 agents 1,001.6000$ up to 300 agents 1,001.6000$ 00.0110Instructions: Provide a monthly price per agent for the system as described below. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 3 - Contact Center - Single-TenantSingle tenant contact center with: skills based routing, IVR with speech recognition with multiple language support (English, Spanish and Creole), IVR with text to speech, call recording with screen capture, 1 terabyte of storage of call recordings, workforce management, Computer Telephony Integration, Multi-channel (omni-channel) (email, web portal, etc), and virtual hold. Call rates for system accessPer minute pricing for toll-freePer minute pricing for domestic long distance Per minute pricing for local callsContract No. DMS-17/18-044B Exhibit B *Per minute pricing for local access assumes the customer has purchased a Cat 2 SIP Trunk and is represented as "0" above.*Per minute pricing for toll-free assumes the customer has purchased a Cat 2 SIP Trunk.*Per minute pricing for domestic long distance assumes the customer has purchased a Cat 2 SIP Trunk and is represented as "0" above.*Speech recognition is not available for Creole.*Professional services are not included in these rates but are available via the Vendor Service Catalog.*These rates are per agent.Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B Service or Feature NameMeasurementUnitMonthly Price Agentper agent80.9900$Supervisorper supervisorͲ$Interactive Voice Response Dual-Tone Multi-Frequency per portͲ$Interactive Voice Response Dual-Tone Multi-Frequency per minuteN/AInteractive Voice Response with speech recognitionper port0.0400$Interactive Voice Response with speech recognitionper minuteN/AInstructions: Provide a monthly price per measurement unit for all items below in the yellow cells. For the items below with green cells, provide a monthly price per port or a monthly price per minute, or both a monthly price per port and price per minute. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 3 - Contact Center - Multi-TenantContract No. DMS-17/18-044B Exhibit B Interactive Voice Response text to speech per portͲ$Interactive Voice Response text to speech per minuteN/AInteractive Voice Response speech recognition with multiple language support per port0.0400$Interactive Voice Response speech recognition with multiple language support per minuteN/AComputer Telephony Integration per agentICBSkills based routingper agentͲ$Multi-channel (omni-channel) Accessper agent*SeeAssumptionsVirtual Holdper portͲ$Virtual Holdper minuteͲ$Workforce Managementper agent22.5000$Desktop Agent Clientper clientͲ$Mobile Agent Clientper clientͲ$Call Recording with Screen Captureper agent40.2500$Storage of Call recordings per gigabyte1.5600$Voice Notificationsper minute*SeeAssumptionsEmail Notificationsper email0.0250$Short Message Service Notificationsper text0.0250$Fax Notificationsper fax0.0250$Local callsper minute*SeeAssumptionsLong Distance - Domesticper minute*SeeAssumptionsToll Freeper minute0.0110$Professional Servicesper hour250.0000$Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B *SupervisorisfreeexceptifSupervisoralsoworksasanagent,thenpriceissameasAgent*IVRDTMFandTexttoSpeechincluded,IVRspeechrecandspeechrecwithmultiplelanguagesupportis$0.04/minute.*CTIcapabilityISINCLUDED,butcustomdevelopmentcostsmayapply*MultiͲchannelaccessisinherentinplatform,seePriceCatalogforpricingforindividualchanneladdtion.*CallRecordingwithScreenCapture:PriceincludesFullQualityManagementpackageinordertodoScreenCapture.CALLRECORDINGONLYW/OSCREENCAPTUREIS$5.35.*Storageofrecordingspriceisforoverandabovetheincluded1G/agentwhichisincluded.Customerscandownloadrecordingstoavoidthischarge.*VoiceNotificationsincluded.Toaddemail,SMS,andFaxrequiresa$16.00perconfiguredusermonthlychargewhichaddsallthreechannels,plususagechargesindicatedabove.*Localaccessincludedinagentprice,mustportnumbertoSIP.*Destinationnumber(localandlongdistance)mustalsobeanAT&TSIPnumber.*Cat3MultiͲTenantusersmayberequiredtopurchaseadditionaltrunking.*"N/A"indicatesAT&Tisnotproposingthisoption.*Apriceof"$Ͳ"indicatesthefeatureisincludedinourperagentrate.Contract No. DMS-17/18-044B Exhibit B Service or Feature NameMeasurementUnitUnit CostNew System InstallationSystem InstallationEntire system installation at one location, non-recurring cost -$ Mainstation Installation Installation of single Centrex line, non-recurring cost-$ PRI Installation Installation of a single PRI, non-recurring cost-$ Line accessMainstation line charge per line, per month17.6400$ PRI per PRI, per month412.1600$ Call rateLocal Calls per minute-$ Long Distance - Domestic per minute0.0145$ Instructions:Provide a price per unit for all items below in the yellow cells. Respondents may also detail out any assumptions they have made in the blue cells.Address other pricing options such as tiered pricing in the service category of the Vendor's Service Catalog. Prices for additional services contemplated in the Final Statement of Work and within the scope of the Final Contract should be shown in the Vendor's Service Catalog. All prices should be in U.S. dollars. Prices can be provided to the fourth decimal place. All submitted prices will be considered ceiling pricing. Surcharges and fees should be separately listed out in the Vendor Service Catalog in accordance with the ITN subsection 3.11.1.2 and the Request for Best and Final Offer. After the initial reply, Respondents may submit only price reductions. However, if revisions are made to aspects of this price sheet during the negotiation process, Respondents will be permitted to make adjustments to their pricing based on the revisions. Respondents are encouraged to demonstrate the best possible pricing at all times, and to further demonstrate price savings opportunities in Vendor's Service Catalog. Any services or features provided at no cost should be identified as $0.00.Respondent's proposed prices must comply with the terms in Section 3.12 of the ITN and the Request for Best and Final Offer. Do not alter any cells in the Component Price Sheet. Do not modify formatting in the Component Price Sheet. The Respondent can add but not delete rows.DMS-17/18-004Attachment G - Final Component Price SheetService Category 4 - CentrexContract No. DMS-17/18-044B Exhibit B Toll Free per minute0.0110$ Voice MailVoice Mail Service Charge, Mailboxper mailbox, per month3.5000$ Voice Mail Answer Only Service Charge, Mailboxper mailbox, per month7.9600$ Operator AssistanceOperator Assistance per request3.4900$ Directory AssistanceDirectory Assistance Service per request2.4900$ Assumptions: State all assumptions, if any, upon which the proposed pricing is based. Insert as many lines as necessary to ensure all assumptions are fully disclosed.Contract No. DMS-17/18-044B Exhibit B AT&T'SVENDORSERVICECATALOGINRESPONSETO:STATEOFFLORIDA,DEPARTMENTOFMANAGEMENTSERVICESITNNO:DMS17/18Ͳ004ͲSUNCOMCOMMUNICATIONSERVICESTableofContentsCat1MultiCat1OtherCat1AvayaApplicationsCat1AvayaPhonesCat1AvayaPlatformsCat1AvayaGateways&ServersCat1AvayaPODFxCat1AvayaIPOfficeCat2Cat3MultiCat3OtherCat3AvayaContactCentreSuiteCat3AvayaAgentEnvironmentCat3AvayaAssistedExperienceManagementCat3AvayaAutomatedExperienceManagementCat3AvayaPerformanceManagementCat43.17DedicatedIPAccess5.4LANSupportServicesOtherServicesFeesandSurchargesAttachmentGContract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲUCMultiͲTenantPartNumberDescriptionNRCRentͲ12mo*RentͲ36mo*RentͲ60mo*Polycom2200Ͳ48300Ͳ001VVX3016ͲlineDesktopPhonewithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $93.00 $8.14 $3.04 $2.042200Ͳ48300Ͳ025VVX3016ͲlineDesktopPhonewithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $80.00 $7.00 $2.61 $1.752200Ͳ48350Ͳ001VVX3116ͲlineDesktopPhoneGigabitEthernetwithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $108.00 $9.45 $3.53 $2.372200Ͳ48350Ͳ025VVX3116ͲlineDesktopPhoneGigabitEthernetwithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $95.00 $8.32 $3.10 $2.082200Ͳ48400Ͳ001VVX40112ͲlineDesktopPhonewithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $125.25 $10.96 $4.09 $2.742200Ͳ48400Ͳ025VVX40112ͲlineDesktopPhonewithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $112.50 $9.85 $3.67 $2.462200Ͳ48450Ͳ001VVX41112ͲlineDesktopPhoneGigabitEthernetwithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $143.00 $12.52 $4.67 $3.132200Ͳ48450Ͳ025VVX41112ͲlineDesktopPhoneGigabitEthernetwithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $130.00 $11.38 $4.24 $2.852200Ͳ48500Ͳ001VVX50112ͲlineBusinessMediaPhonewithHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $227.00 $19.87 $7.41 $4.972200Ͳ48500Ͳ025VVX50112ͲlineBusinessMediaPhonewithHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply. $211.00 $18.47 $6.89 $4.622200Ͳ48600Ͳ001VVX60116ͲlineBusinessMediaPhonewithbuiltͲinBluetoothandHDVoice.ShipswithuniversalpowersupplywithNApowerplug. $283.00 $24.77 $9.24 $6.202200Ͳ48600Ͳ025VVX60116ͲlineBusinessMediaPhonewithbuiltͲinBluetoothandHDVoice.CompatiblePartnerplatforms:20.POE.Shipswithoutpowersupply.$266.00 $23.29 $8.68 $5.832200Ͳ46350Ͳ025VVXColorExpansionModuleforVVX300Series,400Series,500Seriesand600Series.IncludesAUXcableandattachmenthardware. $175.00 $15.32 $5.71 $3.832200Ͳ48840Ͳ025POLYCOMINC.:VVX45012ͲlineDesktopBusinessIPPhonewithdual10/100/1000Ethernetports.PoEonly.Shipswithoutpowersupply. $149.00 $13.04 $4.86 $3.262200Ͳ48830Ͳ025POLYCOMINC.:VVX3506ͲlineDesktopBusinessIPPhonewithdual10/100/1000Ethernetports.PoEonly.Shipswithoutpowersupply. $127.00 $11.12 $4.15 $2.782200Ͳ48820Ͳ025POLYCOMINC.:VVX2504ͲlineDesktopBusinessIPPhonewithdual10/100/1000Ethernetports.PoEonly.Shipswithoutpowersupply. $93.50 $8.18 $3.05 $2.052200Ͳ48810Ͳ025POLYCOMINC.:VVX1502ͲlineDesktopBusinessIPPhonewithdual10/100Ethernetports.PoEonly.Shipswithoutpowersupply. $48.50 $4.25 $1.58 $1.062200Ͳ48872Ͳ001UniversalPowerSupplyforVVX150,250,350,450,CCX400.1Ͳpack,5V,3A,NA,powerplug.Fixedblade.1pk $13.50 n/a n/a n/a2200Ͳ49230Ͳ001POLYCOMINC.:VVXD230DECTBaseStationwithDECTHandset.1920Ͳ1930MhzDECT.ShipswithuniversalpowersupplywithNAAdapter. $132.50 $11.60 $4.32 $2.902200Ͳ49235Ͳ001POLYCOMINC.:VVXD230DECTHandsetandchargingcradle.1920Ͳ1930Mhz.ShipswithuniversalpowersupplywithNAAdapter $75.50 $6.61 $2.46 $1.652200Ͳ48890Ͳ025ColorExpansionModuleforVVX450$167.50 $14.66 $5.47 $3.672200Ͳ85010Ͳ001POLYCOMINC.:EEMiniUSBcameraforusewiththeVVX501andVVX601BusinessMediaphones.Includesmount/adapterforthephone. $96.00 n/a n/a n/a2200Ͳ66070Ͳ001PolycomTrio8800IPconferencephonewithbuiltͲinWiͲFi,BluetoothandNFC.PoweroverEthernet.Includes7.6m/25ftEthernetcable,1.8m/6ftUSB2.0cableandsetupsheet.POWERKITNOTINCLUDED.$835.25 $73.12 $27.26 $18.297200Ͳ23490Ͳ001PowerKitforPolycomTrio8800andTrioVisual+.Incl.100Ͳ240V,0.8A,55V/36W,IEEE802.3atcompliantmidͲspanpowerinjectorfor10/100/1000MbpsEthernet.Shipswith2.7m/9ftpowercordwithNAplugand2.1m/7ftEthernetcable.$110.00 $9.63 $3.59 $2.412200Ͳ66700Ͳ025PolycomTrio8500openSIPconferencephone,builtͲinBluetooth,PoweroverEthernet.Includes:7.6m/25ftEthernetcableandSetupSheet.CHINA:Incl.3yrPartnerPremier.POWERKITNOTINCLUDED$635.00 $55.59 $20.73 $13.917200Ͳ85330Ͳ025PolycomTrio8500CollaborationKit.Incl.Trio8500PoE,Visual+,EagleEyeMini,Ethernet(2.1m/4.5m/7.6m),HDMI1.8m,VESAmount.Incl1yrPremforCALA.MaintContReq.PWRKITNOTINCLUDED.$1,267.00 $110.91 $41.35 $27.752200Ͳ66740Ͳ001PowerKitforPolycomTrio8500.Incl.100Ͳ240V,0.8A,56V/30W,IEEE802.3atcompliantmidͲspanpowerinjectorfor10/100/1000MbpsEthernet.Shipswith1.8m/6ftpowercordwithNAplugand2.1m/7ftEthernetcable.$103.50 $9.06 $3.38 $2.272200Ͳ17670Ͳ001UniversalPowerSupplyforSPIP560,SPIP670,VVX500/600andVVX1500.5Ͳpack,48V,0.4A,NApowerplug. $86.00 n/a n/a n/a2200Ͳ46170Ͳ001UniversalPowerSupplyforVVX300,310,400,410.1Ͳpack,48V,0.4A,NApowerplug. $19.50 n/a n/a n/a2200Ͳ42740Ͳ001ACPowerKitforSoundStationIP6000,RPTouchandPLCMTouchControl.Includes100Ͳ240V,0.4A,48VDCpowersupply,6ft/1.8mpowercordwithNAplugandPowerͲoverͲEthernetInsertionCable(PIC).$85.00 n/a n/a n/a2200Ͳ48560Ͳ001UniversalPowerSupplyforVVX301/311/401/411/501/601.1Ͳpack,48V,0.52A,NA,TaiwanandJapanpowerplug. $23.50 n/a n/a n/a2200Ͳ17671Ͳ001UniversalPowerSupplyforSoundPointIP560and670,VVX500/600andVVX1500ProductFamily.1Ͳpack,48V,0.4A,NApowerplug. $27.22 n/a n/a n/a2200Ͳ17680Ͳ0015ͲpkHDVoicehandsetandcordforVVX30x/31x,40x/41x,50x,and60xseries.$70.00 n/a n/a n/a2200Ͳ40350Ͳ001UniversalPowerSupplyforVVX100and200Series.5Ͳpack,12V,0.5A,NApowerplug. $58.33 n/a n/a n/a2200Ͳ44405Ͳ025DeskStandforusewithVVX300/400/500.5ͲPack.$31.11 n/a n/a n/a2200Ͳ44415Ͳ025DeskStandforusewithVVX600.5ͲPack.$31.11 n/a n/a n/a2200Ͳ44514Ͳ002NewVVXWallmountBracketkit.ForusewithVVX3xx/4xx/500/600phone.5Ͳpack.$31.11 n/a n/a n/a2200Ͳ46175Ͳ001UniversalPowerSupplyforVVX300,310,400,410.5Ͳpack,48V,0.4A,NApowerplug. $70.00 n/a n/a n/a2200Ͳ46320Ͳ001WallmountBracketKitforallVVXExpansionModules.1Ͳpk.$15.56 n/a n/a n/a2200Ͳ17681Ͳ0015ͲpkhandsetandcordforVVX101$70.00 n/a n/a n/a2200Ͳ17682Ͳ0015ͲpkHDͲVoicehandsetandcordforVVX201$70.00 n/a n/a n/aContract No. DMS-17/18-044B Exhibit B 2200Ͳ17683Ͳ025DeskStand/WallMountforusewithVVX101/201.5ͲPack.$31.11 n/a n/a n/a2200Ͳ48570Ͳ001UniversalPowerSupplyforVVX301/311/401/411.1Ͳpack,48V,0.3A,NA,TaiwanandJapanpowerplug. $19.50 n/a n/a n/a2200Ͳ12770Ͳ025SoundPointIPColorDisplayExpansionModuleforSoundPointIP670SIPdesktopIPphone. $213.00 n/a n/a n/a2200Ͳ11611Ͳ002SoundPointIPWallmountBracketkit.ForusewithSoundPointIP450phone.$14.50 n/a n/a n/a2200Ͳ12611Ͳ001SoundPointIPWallmountBracketkit.ForusewithSoundPointIP550,560,650and670phones. $14.50 n/a n/a n/a2200Ͳ85010Ͳ001EEMiniUSBcameraforusewiththeVVX501andVVX601BusinessMediaphones.DOESNOTINCLUDEMOUNTINGͲKIT $87.00 n/a n/a n/a2200Ͳ49780Ͳ019CCX600BusinessMediaPhone.MicrosoftTeams/SFB.PoEonly.Shipswithoutpowersupply $360.50 $31.56 $11.77 $7.892200Ͳ49720Ͳ019CCX500BusinessMediaPhone.MicrosoftTeams/SFB.PoEonly.Shipswithoutpowersupply $278.00 $24.34 $9.07 $6.092200Ͳ49700Ͳ019CCX400BusinessMediaPhone.MicrosoftTeams/SFB.PoEonly.Shipswithoutpowersupply $195.70 $17.13 $6.39 $4.29PolycomMaintenanceNRC4870Ͳ48300Ͳ160VVX301oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48300Ͳ360VVX301threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48350Ͳ360VVX311oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48350Ͳ360VVX311threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48400Ͳ160VVX401oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48400Ͳ360VVX401threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48450Ͳ160VVX411oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48450Ͳ360VVX411threeyearmaintenanceͲsupportandreplacment$21.884870Ͳ48500Ͳ160VVX501oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48500Ͳ360VVX501threeyearmaintenanceͲsupportandreplacment$22.594870Ͳ48600Ͳ160VVX601oneyearmaintenanceͲsupportandreplacment$8.474870Ͳ48600Ͳ360VVX601threeyearmaintenanceͲsupportandreplacment$22.594870Ͳ49230Ͳ160VVXD230DECTIPPhoneKITOneYearSupportandreplacment$8.474870Ͳ17821Ͳ360VVXD230DECTIPPhoneKITThreeYearSupportandreplacment$21.884870Ͳ66070Ͳ160Trio8800oneyearmaintenanceoncoferencephone$28.244870Ͳ66070Ͳ360Trio8800threeyearmaintenanceoncoferencephone$22.654870Ͳ66700Ͳ160Trio8500oneyearmaintenanceoncoferencephone$28.244870Ͳ66700Ͳ360Trio8500threeyearmaintenanceoncoferencephone$77.65PolyStudioGroupConferenceDevicesforHuddleSpaceandmediumsizeconferenceroomsNRCRentͲ12moRentͲ36moRentͲ60mo7200Ͳ85830Ͳ001POLYCOMINC.:Studio:Audio/VideoUSBSoundbar,withautoͲtrack120FOV4KCamera,USBstereospeakerphone,BTspeakerphone,WiͲFidevicemanagement,remote,Cable:5mUSBTypeͲAtoTypeͲC,Power:AMERͲTypeB,NEMA5Ͳ15$812.00 $71.08 $26.50 $17.782200Ͳ86260Ͳ001POLYCOMINC.:POLYSTUDIOX30&POLYTC8;AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntlr,4K5xautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,MonitorClamp;Cables:1HDMI1.83M,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$1,784.00 $156.17 $58.23 $39.072200Ͳ86270Ͳ001POLYCOMINC.:POLYSTUDIOX50&POLYTC8AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntrl,4K5xEPTZautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,WallMount;2HDMI1.83m,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$2,605.00 $228.04 $85.03 $57.05PolyStudioX30forHuddleRoomsSupportingTeamsNRCRentͲ12moRentͲ36moRentͲ60mo2200Ͳ86260Ͳ001POLYCOMINC.:POLYSTUDIOX30&POLYTC8;AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntlr,4K5xautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,MonitorClamp;Cables:1HDMI1.83M,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$1,784.00 $156.17 $58.23 $39.074870Ͳ09900Ͳ600POLYCOMINC.:RealConnectforOffice365.EnterpriseUserLicense,1Ͳ499licenses.PreͲpaid1yrplaneffectiveonservicecommitment.Serviceincludespremiersupport.Nocancellationorreductionoftheplanorscopeallowed$96.00 $8.40 $3.13 $2.104877Ͳ86260Ͳ513X30ͲPolycomAdvantage,OneYear,PolyStudioX30,PolyTC8$260.00 n/a n/a n/a4877Ͳ86260Ͳ533X30ͲPolycomAdvantage,ThreeYear,PolyStudioX30,PolyTC8$700.00 n/a $22.85 n/aPolyStudioX50forHuddleRoomssupportingTeams.ContactAT&Tforquoteabove500unitsNRCRentͲ12moRentͲ36moRentͲ60mo2200Ͳ86270Ͳ001POLYCOMINC.:POLYSTUDIOX50&POLYTC8AllͲinͲone4KVideoConf/Collaboration/WirelessPresentationSys:TouchCntrl,4K5xEPTZautoͲtrack120ͲdegFOVCam,Codec,IPStereoSpkrphone,WallMount;2HDMI1.83m,1CAT5ELAN4.57m;NTSC/PAL;Pwr:AmerͲTypeB,NEMA5Ͳ15.$2,605.00 $228.04 $85.03 $57.054870Ͳ09900Ͳ600POLYCOMINC.:RealConnectforOffice365.EnterpriseUserLicense,1Ͳ499licenses.PreͲpaid1yrplaneffectiveonservicecommitment.Serviceincludespremiersupport.Nocancellationorreductionoftheplanorscopeallowed$96.00 n/a n/a n/a4877Ͳ86270Ͳ513X50ͲPolycomAdvantage,OneYear,PolyStudioX50,PolyTC8$405.00 $35.45 n/a n/a4877Ͳ86270Ͳ533X50ͲPolycomAdvantage,ThreeYear,PolyStudioX50,PolyTC8$1,095.00 $95.86 $35.74 n/aContract No. DMS-17/18-044B Exhibit B PolyG7500(largeconferenerooms)supportingTeamsNRCRentͲ12moRentͲ36moRentͲ60mo7200Ͳ85760Ͳ001PolyG75004kCodecͲWirelessPresentationSystem,EagleEyeIVͲ12xcam,IPMic,remote,NTSC/PAL;Cables:2HDMI1.8m,1CAT5ELAN3.6m,1CAT5ESHLD25ft,1HDCI6ft,1HDCIMini3m,Power:AmerͲTypeB,NEMA5Ͳ15.MaintenanceContractRequired$6,751.00 $590.98 $220.35 n/a4870Ͳ09900Ͳ600POLYCOMINC.:RealConnectforOffice365.EnterpriseUserLicense,1Ͳ499licenses.PreͲpaid1yrplaneffectiveonservicecommitment.Serviceincludespremiersupport.Nocancellationorreductionoftheplanorscopeallowed$96.00 n/a n/a n/a4877Ͳ85760Ͳ513G7500ͲPolycomAdvantage,OneYear,PolyG75004kCODECͲWirelessPresentationSystem,EagleEyeIVͲ12xcamera $1,135.00 $99.36 $37.05 n/a4877Ͳ85760Ͳ533G7500ͲPolycomAdvantage,ThreeYear,PolyG75004kCODECͲWirelessPresentationSystem,EagleEyeIVͲ12xcamera $3,065.00 $268.31 $100.04 n/aWiredHeadsetsNRC207577Ͳ01 PLANTRONICS,INC.:BLACKWIRE5210,C5210,USBͲA,WW$72.00207576Ͳ01 PLANTRONICS,INC.:BLACKWIRE5220,C5220,USBͲA,WW$79.00BluetoothHeadsetsNRCRentͲ12moRentͲ36moRentͲ60mo211317Ͳ01 PLANTRONICS,INC.:VOYAGER4210UC,B4210USBͲA,WW$115.50 $10.11 $3.77 $2.53211996Ͳ01 PLANTRONICS,INC.:VOYAGER4220UC,B4220USBͲA,WW$127.00 $11.12 $4.15 $2.78206110Ͳ101 PLANTRONICS,INC.:VOYAGER5200UC,B5200,WW$139.50 $12.21 $4.55 $3.06202652Ͳ01 PLANTRONICS,INC.:VOYAGERFocus,StereoBluetoothheadsetwithActiveNoiseCanceling(ANC)$173.50 $15.19 $5.66 $3.80208769Ͳ01 PLANTRONICS,INC.:VOYAGER8200UC,B8200,BLACK,WW$244.00 $21.36 $7.96 $5.34DECTHeadsetsNRCRentͲ12moRentͲ36moRentͲ60mo207309Ͳ01 W8210,SAVI3IN1,OTHMON,UC,DECT6.0,NA$257.00 $22.50 $8.39 $5.63207325Ͳ01 W8220,SAVI3IN1,OTHSTEREO,UC,DECT6.0,NA$268.00 $23.46 $8.75 $5.87SpeakerphonesNRCRentͲ12moRentͲ36moRentͲ60mo210902Ͳ01 PLANTRONICS,INC.:CALISTO5200,USBͲA+3.5mm$107.50 $9.41 $3.51 $2.35207913Ͳ01 PLANTRONICS,INC.:Calisto7200,P7200,WW$191.00 $16.72 $6.23 $4.18AccessoriesNRC38439Ͳ11 PLANTRONICS,INC.:APPͲ51$50.00207414Ͳ03 PLANTRONICS,INC.:MDA220USB$87.00MitelNRCRentͲ12moRentͲ36moRentͲ60mo80C00003AAAͲACharcoal,6869iNoACAdapter$239.99 $21.01 $7.83 $5.2650006790 Charcoal,6873iNoACAdapter$339.99 $29.76 $11.10 $7.4550006921 Charcoal,6900/6800WallMountKit10Pk$200.00 $17.51 $6.53 $4.3880C00010AAAͲAFor6865i,6867iand6869iphones.16keyswithLED,dynamicallychangesPoEclassfor6867i&6869i,M680iExpansionModule(PaperLabel) $65.99 $5.78 $2.15 $1.4580C00007AAAͲAFor6865i,6867iand6869iphones,28keyswithLEDdynamicallychangesPoEclassfor6867i&6869,M685iExpansionModule(ColourLCD) $159.99 $14.01 $5.22 $3.50D6700Ͳ0131Ͳ482ACAdapterͲUniversal,ACAdapterͲUniversal$28.40 n/a n/a n/a80C00011AAAͲA2pieceslide&lockdesign,1fixed10degreephoneangle,includessecurityscrewfeatureandsmallEthernetcable,6800iWallMountKit$2.00 n/a n/a n/a80C00008AAAͲAFor6867iand6869iphones.Magneticallyconnects,nocablesorbatteriesrequired,K680iQYKeyboard $43.99 n/a n/a n/a80C00013AAAͲAFor6867iand6869iphones.Magneticallyconnects,nocablesorbatteriesrequired,K680iQZKeyboard $43.99 n/a n/a n/a80C00014AAAͲAFor6867iand6869iphones.Magneticallyconnects,nocablesorbatteriesrequired,K680iAYKeyboard $43.99 n/a n/a n/a87Ͳ00083AAAͲAClearPlasticCover(PackageQty25),6863i$32.00 n/a n/a n/a87Ͳ00084AAAͲAClearPlasticCover(PackageQty25),6865i$32.00 n/a n/a n/a87Ͳ00085AAAͲAClearPlasticCover(PackageQty25),M680i$32.00 n/a n/a n/a87Ͳ00077AAAͲAHDhandset(PackageQty10),6800i$200.00 n/a n/a n/a87Ͳ00078AAAͲAHandsetCord(PackageQty10),6800i$80.00 n/a n/a n/a87Ͳ00079AAAͲAStand,6863iStand$96.00 n/a n/a n/a87Ͳ00080AAAͲAStand(PackageQty10),6865/6867i$96.00 n/a n/a n/a87Ͳ00081AAAͲAStand(PackageQty10),6869i$96.00 n/a n/a n/a87Ͳ00086AAAͲAStand(PackageQty10),M680i/M685i$96.00 n/a n/a n/aA1736Ͳ0000Ͳ105Formerly536M,M670iExpansionModule$119.99 n/a n/a n/aA1760Ͳ0000Ͳ105Formerly560M,M675iExpansionModule$159.99 n/a n/a n/a50006763 BTCordlesshandsetfor6800seriesphones,BlueToothcoordlesshandsetfor6800phones$120.00 n/a n/a n/a500068226755i,6757i,6757iCT,6735i,6737i,6739i,6731i,LyncPhones:6721,6725,PraxisPhones:6863i,6865i,6867i,6869i,ACAdapterͲNorthAmerican$20.00 n/a n/a n/aD0023Ͳ1051Ͳ0076755i,6757i,6757iCT,6735i,6737i,6739i,6731i,LyncPhones:6721,6725,ACAdapterͲUniversal $26.40 n/a n/a n/aD0080Ͳ1659Ͳ007Black,HighAngleStand$16.00 n/a n/a n/aD0080Ͳ1260Ͳ007675xiSeries,StandAssembly(2Legs/RubberFeet)$4.00 n/a n/a n/aContract No. DMS-17/18-044B Exhibit B D0062Ͳ0011Ͳ340EHSOperationw/WirelessHeadsets,DHSGCableKit$20.00 n/a n/a n/aD0063Ͳ1342Ͳ007675xiSeries,673xiSeries,ReplacementHandset$10.20 n/a n/a n/aD0063Ͳ2000Ͳ007675xiSeries,673xiSeries,LyncPhones,HDPhoneHandset(Wideband)$20.00 n/a n/a n/aD0061Ͳ1093Ͳ000675xiSeries,673xiSeries,LyncPhones,HandsetCord$4.20 n/a n/a n/aD0067Ͳ0001Ͳ0006725iLyncPhone,USBCable$8.00 n/a n/a n/aD0067Ͳ0002Ͳ0006721i/6725iLyncPhonesOnly,WallMount$20.00 n/a n/a n/aD0031Ͳ1374Ͳ0176753i(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1368Ͳ0176755i(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1379Ͳ0076757i/6757iCT(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1542Ͳ0076730i/6731i(MOQ100),BlankLogoPlate$1.33 n/a n/a n/aD0031Ͳ1374Ͳ0576739i(50PieceKit),BlankLogoPlate$160.00 n/a n/a n/a87Ͳ00082AAAͲA6800iBlankLogoPlate(PackageQty50),BlankLogoPlate$100.00 n/a n/a n/a50006863 Charcoal&Silver,612dHandset$191.99 n/a n/a n/a50006864 Charcoal&Silver,622dHandset$255.99 n/a n/a n/a50006865 Charcoal&Silver,632dHandset$439.99 n/a n/a n/a68980 610d,612d,620d,622d,630d,632d,ChargingCradle/ACAdapter$36.00 n/a n/a n/a68773 620d,622d,630d,632dͲRequiresPowerBatteryCover,PowerBatteryPack$79.20 n/a n/a n/a68772 620d,622d,PowerBatteryCover$6.80 n/a n/a n/a68771 630d,632d,PowerBatteryCover$6.80n/a n/a n/a68770 610d,612d,620d,622d,RotaryBeltClip$12.00 n/a n/a n/a68668 630d,632d,RotaryBeltClip$12.00 n/a n/a n/a68759 620d,622d,630d,632d,MiniUSBServiceCable$39.20 n/a n/a n/a68762 610d,612d,620d,622d,LeatherPouch/BeltClip$64.00 n/a n/a n/a68761 630d,632d,LeatherPouch/BeltClip$64.00 n/a n/a n/a68768 610d,612d,620d,622d,630d,632d,StandardBatteryPack$39.20 n/a n/a n/a68765 610d,612d,620d,622d,StandardBeltClip$8.00n/a n/a n/a68764 630d,632d,StandardBeltClip$16.80 n/a n/a n/a68637 IndoorAccessPointͲUnlicensed,SystemLicensingPricedSeparately,RFP35IP$599.99 n/a n/a n/a68635 OutdoorAccessPointͲUnlicensed,SystemLicensingPricedSeparately,PoE,RFP36IP $679.99 n/a n/a n/aD4602Ͳ286DͲ00 ForRFP36OutdoorAccessPoint,WallMountKit$8.40 n/a n/a n/a87Ͳ00002AAAͲARFPL35andRFP35Universal,ACAdapterforRFP35/L35$20.00 n/a n/a n/a4602437 RFPL3665mm,RFPOutdoorMastMount$19.11 n/a n/a n/a4602285 RFPL36>65mm,RFPOutdoorMastMount$38.20 n/a n/a n/a86Ͳ00071AAAͲASIPͲDECTLiteSystemUnlockLicense,SIPͲDECTLiteUnlockLicense$480.00 n/a n/a n/a68632 12MosSWUpgradesͲRequiredtoupgradefrom2.1(orlater)12mosaftersystemactivation.,OMMSWUpgradeSubscription $208.00 n/a n/a n/a68667 SIPDECTLicensingforupto10RFPs,OMMLicense10$821.60 $71.92 $26.82 $17.9968666 SIPDECTLicensingforupto20RFPs,OMMLicense20$1,341.80$117.46 $43.80 $29.3968665 SIPDECTLicensingforupto50RFPs,OMMLicense50$2,089.60 $182.92 $68.20 $45.7668664 SIPDECTLicensingforupto100RFPs,OMMLicense100$3,733.60 $326.84 $121.86 $81.7768663 SIPDECTLicensingforupto250RFPs,OMMLicense250$8,309.60 $727.42 $271.23 $181.9868662 SIPDECTLicensingforupto500RFPs,OMMLicense500$14,549.60 $1,273.67 $474.90 $318.6468661 SIPDECTLicensingforupto1000RFPs,OMMLicense1000$25,989.60$2,275.13 $848.30 $569.1768660 Messaging&AlertingSystemLicenseͲ1Requiredpersystem,OMMMessaging&Alerting $5,200.00 $455.21 $169.73 $113.8868659 MessagingLicensingͲupto10Handsets,OMMMessaging10$301.60 $26.40 $9.84 $6.6168658 MessagingLicensingͲupto20Handsets,OMMMessaging20$540.80 $47.34 $17.65 $11.8468657 MessagingLicensingͲupto50Handsets,OMMMessaging50$1,144.00 $100.15 $37.34 $25.0568656 MessagingLicensingͲupto100Handsets,OMMMessaging100$2,059.20$180.26 $67.21 $45.1068655 MessagingLicensingͲupto250Handsets,OMMMessaging250$3,640.00 $318.65 $118.81 $79.7268649 LocatingServerLicenseͲ1RequiredPerSystem,OMMLocatingServerLicense$2,437.50 $213.38 $79.56 $53.3868654 LocatingLicensingforupto10RFPs,OMMLocating10$1,684.00 $147.42 $54.97 $36.8868653 LocatingLicensingforupto20RFPs,OMMLocating20$3,328.00 $291.33 $108.63 $72.8868652 LocatingLicensingforupto50RFPs,OMMLocating50$7,800.00$682.81 $254.59 $170.8268651 LocatingLicensingforupto100RFPs,OMMLocating100$14,580.00 $1,276.33 $475.89 $319.30Contract No. DMS-17/18-044B Exhibit B 68650 LocatingLicensingforupto250RFPs,OMMLocating250$31,200.00 $2,731.25 $1,018.37 $683.2886Ͳ00016AAAͲAG.729LicenseͲSystemwithNonLRFPsͲRequiresConcurrentCallLicensing,OMMG.729LicenseMini $114.40 $10.01 $3.73 $2.5186Ͳ00012AAAͲAG.729License5ConcurrentCalls,OMMG.729License5$150.80 $13.20 $4.92 $3.3086Ͳ00013AAAͲAG.729License10ConcurrentCalls,OMMG.729License10$301.60 $26.40 $9.84 $6.6186Ͳ00014AAAͲAG.729License20ConcurrentCalls,OMMG.729License20$603.20 $52.80 $19.69 $13.2186Ͳ00015AAAͲAG.729License50ConcurrentCalls,OMMG.729License50$1,508.00 $132.01 $49.22 $33.0386Ͳ00257AAAͲAAMRLicense(MAC),AMRLicense(MAC)$8.00 n/a n/a n/a86Ͳ00258AAAͲAAMRLicense(site),AMRLicense(site)Custom Custom Custom Custom80E00011AAAͲA1YearEnhancedWarranty,DECTHandset612d$7.68 $0.67 n/a n/a80E00011AAAͲA3YearEnhancedWarranty,DECTHandset612d$17.28 n/a $0.56 n/a80E00011AAAͲA5YearEnhancedWarranty,DECTHandset612d$19.20 n/a n/a $0.4268850W1 1YearEnhancedWarranty,DECTHandset620d$10.28 $0.90 n/a n/a80E00012AAAͲA1YearEnhancedWarranty,DECTHandset622d$10.28 $0.90 n/a n/a80E00012AAAͲA3YearEnhancedWarranty,DECTHandset622d$23.08 n/a $0.75 n/a80E00012AAAͲA5YearEnhancedWarranty,DECTHandset622d$25.60 n/a n/a $0.5680E00013AAAͲA1YearEnhancedWarranty,DECTHandset632d$17.60 $1.54 n/a n/a80E00013AAAͲA3YearEnhancedWarranty,DECTHandset632d$39.60 n/a $1.29 n/a80E00013AAAͲA5YearEnhancedWarranty,DECTHandset632d$44.00 n/a n/a $0.9685Ͳ00010AAAͲA1YearEnhancedWarranty,6863iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00011AAAͲA3YearEnhancedWarranty,6863iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00012AAAͲA5YearEnhancedWarranty,6863iNoACAdapter$29.60 n/a n/a $0.6585Ͳ00013AAAͲA1YearEnhancedWarranty,6865iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00014AAAͲA3YearEnhancedWarranty,6865iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00015AAAͲA5YearEnhancedWarranty,6865iNoACAdapter$29.60 n/a n/a $0.6585Ͳ00016AAAͲA1YearEnhancedWarranty,6867iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00017AAAͲA3YearEnhancedWarranty,6867iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00018AAAͲA5YearEnhancedWarranty,6867iNoACAdapter$29.60 n/a n/a $0.6585Ͳ00019AAAͲA1YearEnhancedWarranty,6869iNoACAdapter$8.80 $0.77 n/a n/a85Ͳ00020AAAͲA3YearEnhancedWarranty,6869iNoACAdapter$19.20 n/a $0.63 n/a85Ͳ00021AAAͲA5YearEnhancedWarranty,6869iNoACAdapter$19.20 n/a n/a $0.4285Ͳ00022AAAͲA1YearEnhancedWarranty,M680iExpansionModule(Paper)$8.80 $0.77 n/a n/a85Ͳ00023AAAͲA3YearEnhancedWarranty,M680iExpansionModule(Paper)$19.20 n/a $0.63 n/a85Ͳ00024AAAͲA5YearEnhancedWarranty,M680iExpansionModule(Paper)$29.60 n/a n/a $0.6585Ͳ00025AAAͲA1YearEnhancedWarranty,M685iExpansionModule(ColourLCD)$8.80 $0.77 n/a n/a85Ͳ00026AAAͲA3YearEnhancedWarranty,M685iExpansionModule(ColourLCD)$19.20 n/a $0.63 n/a85Ͳ00027AAAͲA5YearEnhancedWarranty,M685iExpansionModule(ColourLCD)$29.60 n/a n/a $0.6551303911 MitelDECT112BaseStation,MitelDECT112BaseStation$140.00 n/a n/a n/a51303913 MitelDECT112Handset,MitelDECT112Handset$160.00 n/a n/a n/a51303922 MitelDECT112Repeater,MitelDECT112Repeater$250.00 n/a n/a n/aCiscoNRCCPͲ8811Ͳ3PCCͲKCiscoIPPhone8811shippedwithmultiplatformphonefirmware$337.76CPͲ8832Ͳ3PCCͲKCiscoIPConferencePhone8832shippedwithmultiplatformphonefirmware$940.96CPͲ8841Ͳ3PCCͲKCiscoIPPhone8841shippedwithmultiplatformphonefirmware$351.41CPͲ8845Ͳ3PCCͲKCiscoIPVideoPhone8845shippedwithmultiplatformphonefirmware$392.35CPͲ8851Ͳ3PCCͲKCiscoIPPhone8851shippedwithmultiplatformphonefirmware$419.65CPͲ8861Ͳ3PCCͲKCiscoIPPhone8861shippedwithmultiplatformphonefirmware$518.59CPͲ8865Ͳ3PCCͲKCiscoIPVideoPhone8865shippedwithmultiplatformphonefirmware$542.47CPͲBEKEMͲ3PCCCiscoIPKeyExpansionModuleformultiplatformphones$410.78CPͲ8811Ͳ3PWͲNCiscoIPPhone8811shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $368.47CPͲ8841Ͳ3PWͲNCiscoIPPhone8841shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $382.12CPͲ8845Ͳ3PWͲNCiscoIPVideoPhone8845shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica(AvailableafterAugust2018)$392.35CPͲ8851Ͳ3PWͲNCiscoIPPhone8851shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $388.94Contract No. DMS-17/18-044B Exhibit B CPͲ8861Ͳ3PWͲNCiscoIPPhone8861shippedwithmultiplatformphonefirmware,andwithapowercubeandapowercordforNorthAmerica $518.59CPͲ8865Ͳ3PWͲNCiscoIPVideoPhone8865shippedwithmultiplatformphonefirmware,andapowercubeandapowercordforNorthAmerica(AvailableafterAugust2018)$616.25SBCsandGatewaysNRC9000111550 Mediant500LMSBRwith4FXSVoiceInterfaces,1000BaseͲTWAN,10SIPSession,50Registrations$773.339000111552 Mediant500LMSBRwith4FXS+4FXOVoiceInterfaces,1000BaseͲTWAN,10SIPSession,50Registrations$642.679000111580 Mediant500singleE1/T1voiceinterface,4GEports,asingleACpowersupply(MoQ:50Units)$1,265.339000111560 Mediant500Licensing,5ESBCSessions$300.009000111561 Mediant500Licensing,10ESBCSessions$450.009000111562 Mediant500Licensing,15ESBCSessions$600.009000111563 Mediant500Licensing,20ESBCSessions$750.009000111564 Mediant500Licensing,25ESBCSessions$900.009000111565Mediant500licenseadd30EͲSBCsessions$1,050.009000111566 Mediant500licenseadd50EͲSBCsessions$1,800.009000111567 Mediant500licenseadd60EͲSBCsessions$2,150.009000111568 Mediant500licenseadd100EͲSBCsessions$3,400.009000111570 Mediant500Licensing,50Registrations$100.009000111571 Mediant500Licensing,50Registrations(MSBR)$100.009000112200Mediant800ESBCwithsurvivabilityͲwith5SIPsessions/50survivableregistrations,6PRGE/FE(APPLIANCE) $910.809000112201 Mediant800ESBCwithsurvivabilityͲwith10SIPsessions/100survivableregistrations,6PRGE/FE(APPLIANCE) $1,246.679000112202 Mediant800ESBCwithsurvivabilityͲwith25SIPsessions/250survivableregistrations,6PRGE/FE(APPLIANCE)$2,340.809000112203 Mediant800ESBCwithsurvivabilityͲwith30SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE) $3,000.809000112204 Mediant800ESBCwithsurvivabilityͲwith50SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE) $3,954.139000112100 Mediant800MSBRwithsurvivabilityͲwith5SIPsessions/50survivableregistrations,6PRGE/FE(APPLIANCE)$1,130.809000112101 Mediant800MSBRwithsurvivabilityͲwith10SIPsessions/100survivableregistrations,6PRGE/FE(APPLIANCE) $1,466.679000112102 Mediant800MSBRwithsurvivabilityͲwith25SIPsessions/250survivableregistrations,6PRGE/FE(APPLIANCE) $2,560.809000112103 Mediant800MSBRwithsurvivabilityͲwith30SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE)$3,091.009000112104 Mediant800MSBRwithsurvivabilityͲwith50SIPsessions/500survivableregistrations,6PRGE/FE(APPLIANCE) $4,174.139000112131 Mediant800MSBRwith4FXOVoiceInterfaces,2PRGE(APPLIANCE)$1,482.079000112132 Mediant800MSBRwith4FXOand4FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,556.879000112133Mediant800MSBRwith4FXOand8FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,630.939000112135 Mediant800MSBRwith1E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE) $2,565.939000112136 Mediant800MSBRwith2E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE)$3,413.679000112137 Mediant800MSBRwith1E1/T1VoiceInterface,2PRGE/FE(APPLIANCE)$2,436.139000112231 Mediant800with4FXOVoiceInterfaces,2PRGE(APPLIANCE)$1,262.079000112232 Mediant800with4FXOand4FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,336.879000112233 Mediant800with4FXOand8FXSVoiceInterfaces,2PRGE(APPLIANCE)$1,410.939000112235Mediant800with1E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE)$2,345.939000112236 Mediant800with2E1/T1and4FXSVoiceInterfaces,2PRGE(APPLIANCE)$3,193.679000112237 Mediant800with1E1/T1VoiceInterface,2PRGE/FE(APPLIANCE)$2,216.139000112140Mediant800softwarelicenseforinitialoradditional5EͲSBCsessions(APPLIANCE)$450.009000112141 Mediant800softwarelicenseforinitialoradditional25EͲSBCsessions(APPLIANCE) $2,000.009000112142 Mediant800softwarelicenseforinitialoradditional50EͲSBCsessions(APPLIANCE) $3,700.009000112145 Mediant800softwarelicenseforenabling50SIPregistrationsonEͲSBC(APPLIANCE)$100.009000112160 Mediant1000BwithSingleT1/E1Span,4FXS,100SIP/600SurvivableSessions,singleACpowersupplyandfans(APPLIANCE) $13,706.679000112161 Mediant1000BwithDualT1/E1Span,8FXS,150SIP/600SurvivableSessions,singleACpowersupplyandfans(APPLIANCE)$18,040.539000111001 Mediant1000VoIPNetworkGateway,1E1/T1,SIPpkgw/DualPS(APPLIANCE)$4,662.409000111002 Mediant1000NetworkGateway,2E1/T1,SIPpkgw/DualPS(APPLIANCE)$6,253.879000111003 Mediant1000VoIPNetworkGateway,4E1/T1,SIPpkgw/DualPS(APPLIANCE)$10,570.679000111006 Mediant1000VoIPNetworkGateway,1E1/T1,SIPpkgw/DualPS1PRI,4FXO,SAS(APPLIANCE)$5,539.209000111007 Mediant1000VoIPNetworkGateway,1E1/T1,SIPpkgw/DualPS1PRI,4FXS,SAS(APPLIANCE) $5,521.079000112180 Mediant4000Upgradefor50SIPsessions$2,368.009000112181 Mediant4000Upgradefor100SIPsessions$4,160.00Contract No. DMS-17/18-044B Exhibit B 9000112182 Mediant4000Upgradefor250SIPsessions$8,800.009000112183 Mediant4000Upgradefor500SIPsessions$12,800.009000112184 Mediant4000Upgradefor1000SIPsessions$16,640.009000112185 Mediant4000Upgradefor2000SIPsessions$28,160.009000112186 Mediant4000Upgradefor4000SIPsessions$38,400.009000112189 Mediant4000Upgradefor1000SIPRegistrations$1,280.009000112170Mediant4000DPEnterpriseSessionBorderController(ESBC)Ͳ100SIPsessions,scalableto1000sessions.500Registrations.DualPS.(APPLIANCE)$5,968.009000112173Mediant4000DPEnterpriseSessionBorderController(ESBC)Ͳ100SIPsessions,scalableto1000sessions.1000Registrations.DualPS.(APPLIANCE)$6,432.009000112171 Mediant4000DPSoftwareUpgradefor25SBCSessions$430.679000112172Mediant4000DPSoftwareUpgradefor100SBCRegistrations$65.739000112174 Mediant4000DPSoftwareUpgradefor100SBCSessions$1,722.679000112175 Mediant4000DPSoftwareUpgradefor500SBCSessions$8,613.339000112176 Mediant4000DPSoftwareUpgradefor300SBCRegistrations$197.209000112177Mediant4000DPSoftwareUpgradefor500SBCRegistrations$328.679000112178 Mediant4000DPSoftwareUpgradefor1000SBCRegistrations$657.339000112300Mediant9000chassiswithdualACpowersupplywith12networking1000BaseͲTGEcopperinterfaces.NEBScertified.Includes1000SIPSessions&10000SIPRegistrations.(Appliance)$52,700.009000112301Mediant9000chassiswithdualACpowersupplywith12networking1000BaseͲTGEcopperinterfaces.NEBScertified.(Appliance) $22,000.009000112310 Mediant9000SoftwareUpgradefor250SBCSessions$7,440.009000112311 Mediant9000SoftwareUpgradefor1000SBCSessions$18,186.679000112312 Mediant9000SoftwareUpgradefor2000SBCSessions$25,326.679000112313Mediant9000SoftwareUpgradefor5000SBCSessions$47,120.009000112314 Mediant9000SoftwareUpgradefor10000SBCSessions$71,920.009000112320 Mediant9000SoftwareUpgradefor1000SIPRegistrations$1,818.679000112321 Mediant9000SoftwareUpgradefor10000SIPRegistrations$7,192.009000112322 Mediant9000SoftwareUpgradefor50000SIPRegistrations$10,746.679000110001VoIPGateway(MPͲ112),including2FXSanaloglines,single10/100BaseT(APPLIANCE) $204.809000110002 VoIPGateway(MPͲ114),including4FXSanaloglines,single10/100BaseT(APPLIANCE) $398.939000110003 VoIPGateway(MPͲ118),including8FXSanaloglines,single10/100BaseT(APPLIANCE) $712.539000110004E VoIPGateway(MPͲ124E),including24FXSanaloglines,single10/100BaseT(APPLIANCE)$1,568.009000110010 VoIPGateway(MPͲ114),including4FXOanaloglines,single10/100BaseT(APPLIANCE) $439.479000110011 VoIPGateway(MPͲ118),including8FXOanaloglines,single10/100BaseT(APPLIANCE) $777.609000110020 VoIPGateway(MPͲ114),including2FXOand2FXSanaloglines,single100/10BaseT(APPLIANCE)$419.209000110021 VoIPGateway(MPͲ118),including4FXOand4FXSanaloglines,single100/10BaseT(APPLIANCE) $744.539000110110E VoIPGateway(MPͲ124E)24ͲPortFXSwithShortCableInstallationKit$1,918.939000110111E VoIPGateway(MPͲ124E)24ͲPortFXSwithLongCableInstallationKit(NoteͲIncludesLightningProtection)$1,910.409000110112E VoIPGateway(MPͲ124E)24ͲPortFXSwith10MCableInstallationKit(withoutlightningprotection) $1,676.809000110001R VoIPGateway(MPͲ112),including2FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $211.209000110002R VoIPGateway(MPͲ114),including4FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE)$411.739000110003R VoIPGateway(MPͲ118),including8FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $738.139000110004REVoIPGateway(MPͲ124E),including24FXSanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $1,644.809000110010R VoIPGateway(MPͲ114),including4FXOanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE) $452.279000110011R VoIPGateway(MPͲ118),including8FXOanaloglines,single10/100BaseTwithRTCPͲXRReports(APPLIANCE)$803.209000110020R VoIPGateway(MPͲ114),including2FXOand2FXSanaloglines,single100/10BaseTwithRTCPͲXRReports(APPLIANCE) $432.009000110021R VoIPGateway(MPͲ118),including4FXOand4FXSanaloglines,single100/10BaseTwithRTCPͲXRReports(APPLIANCE) $770.139000110110REVoIPGateway(MPͲ124E)24ͲPortFXSwithShort(3meter)CableInstallationKit,withRTCPͲXRReports(APPLIANCE) $1,995.739000110111REVoIPGateway(MPͲ124E)24ͲPortFXSwithLongCableInstallationKit(NoteͲIncludesLightningProtection),withRTCPͲXRReports,(APPLIANCE)$1,987.209000110112REVoIPGateway(MPͲ124E)24ͲPortFXSwithLongCableInstallationKit(withoutlightningprotection),withRTCPͲXRReports,(APPLIANCE) $1,753.609000110001BRVoIPGateway(MPͲ112),including2FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $217.879000110002BRVoIPGateway(MPͲ114),including4FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $418.40Contract No. DMS-17/18-044B Exhibit B 9000110003BRVoIPGateway(MPͲ118),including8FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $744.809000110020BRVoIPGateway(MPͲ114),including2FXOand2FXSanaloglines,single10/100BaseTwithRTCPͲXRReportsforBasicRetail(APPLIANCE) $438.679000120100 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith72FXSportsanddualACpowersupply,(APPLIANCE) $6,912.009000120101 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith144FXSportsanddualACpowersupply,(APPLIANCE)$12,288.009000120102 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith216FXSportsanddualACpowersupply,(APPLIANCE) $17,280.009000120103 VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith288FXSportsanddualACpowersupply,(APPLIANCE) $21,226.679000120100RVoIPGateway(MPͲ1288)Highdensityanaloggatewaywith72FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE) $7,142.409000120101R VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith144FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE) $12,748.809000120102R VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith216FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE)$17,971.209000120103R VoIPGateway(MPͲ1288)Highdensityanaloggatewaywith288FXSportsanddualACpowersupply,withRTCPͲXRReports,(APPLIANCE) $22,148.279000110104 MPͲ124Centronicsconnectortoopenleadpatchpanel(10meters)$102.009000110105MPͲ124OutdoorLightningProtectionUnitfor25ports$219.009000110106 MPͲ124OutdoorLightningProtectionUnitfor100ports$787.009000110107 MPͲ124OutdoorLightningProtectionUnitfor25ports,including1x3meterCentronicscableassembly$329.009000110108 MPͲ124OutdoorLightningProtectionUnitfor100ports,including4x3meterCentronicscableassemblies $1,127.009000110109 MPͲ124PlugsfortheOutdoorprotectionunitskit$107.009000110115 VoIPGateway6ͲPortLightningProtection66Block,NoCover$102.629000110116 VoIPGateway12ͲPortLightningProtection66Block,NoCover$174.329000110118VoIPGatewayLightningProtectionModuleͲSolidState,240V$10.649000110122 Circa4B3SͲ75Digitalprotectionmodule$6.129000110123 MP112(2Ͳline)LightningProtectionaddͲonkit$112.869000110124 MP114(4Ͳline)LightningProtectionaddͲonkit$123.109000110125 MP118(8Ͳline)LightningProtectionaddͲonkit$215.289000110126 MP124(24Ͳline)LightningProtectionaddͲonkit$399.209000111110 M500RTCPͲXRExtendedReports(pergatewaychannel)$3.009000111111M800RTCPͲXRExtendedReports(pergatewaychannel)$3.009000111112 M1KRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111113 M2KRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111114 M4KRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111116 MediaPackRTCPͲXRExtendedReports(pergatewaychannel)$3.009000111117MPͲ1288RTCPͲXRExtendedReports(pergatewaychannel)$3.009000110100 RackmountingshelvesforMP11xVoIPgateways(10pack)(APPLIANCE)$217.009000110101 RackmountingshelvesforMP124VoIPgateways(10pack)(APPLIANCE)$102.009000110102 LifelinecablesforVoIPgateways(25pack)(APPLIANCE)$55.009000110119MP124TelephonyCableSafetyLocker,Velco,10Unitsperpackage$240.009000110120 Mediant1000BDigitalVoiceModulewithsingleE1/T1span$2,300.009000110121 Mediant500LMSBRReplacementPowerSupplywithNAcable(2PK)$80.009000120200 VoIPGateway(MPͲ1288)MPͲ1288analogFXSbladesupporting72FXSports$4,700.009000120201VoIPGateway(MPͲ1288)Threepatchpanelsunits,applicableforasingleMPͲ1288FXSblade $1,133.009000120202 VoIPGateway(MPͲ1288)MPͲ1288SparePartͲPowerSupplyunitACpower$700.009000120203 VoIPGateway(MPͲ1288)ThreeCentronicsCables(10meterseach)forasingleMPͲ1288FXSblade$400.009000120204 VoIPGateway(MPͲ1288)5airfilterunitsforMPͲ1288$250.00MaintenanceforSBCsandGatewaysNRC909011155001Annualsupportforpartnumber909011155001$299.06909011155201Annualsupportforpartnumber909011155201$248.53909011158001Annualsupportforpartnumber909011158001$474.38909011156001Annualsupportforpartnumber909011156001$61.88909011156101Annualsupportforpartnumber909011156101$92.81909011156201Annualsupportforpartnumber909011156201$123.75909011156301Annualsupportforpartnumber909011156301$154.69909011156401Annualsupportforpartnumber909011156401$185.63909011156501Annualsupportforpartnumber909011156501$216.56909011156601Annualsupportforpartnumber909011156601$374.25Contract No. DMS-17/18-044B Exhibit B 909011156701Annualsupportforpartnumber909011156701$443.44909011156801Annualsupportforpartnumber909011156801$701.25909011157001Annualsupportforpartnumber909011157001$20.63909011157101Annualsupportforpartnumber909011157101$20.63909011220001Annualsupportforpartnumber909011220001$256.16909011220101Annualsupportforpartnumber909011220101$350.63909011220201Annualsupportforpartnumber909011220201$658.35909011220301Annualsupportforpartnumber909011220301$843.98909011220401Annualsupportforpartnumber909011220401$1,112.10909011210001Annualsupportforpartnumber909011210001$318.04909011210101Annualsupportforpartnumber909011210101$412.50909011210201Annualsupportforpartnumber909011210201$720.23909011210301Annualsupportforpartnumber909011210301$869.34909011210401Annualsupportforpartnumber909011210401$1,173.98909011213101Annualsupportforpartnumber909011213101$416.88909011213201Annualsupportforpartnumber909011213201$437.87909011213301Annualsupportforpartnumber909011213301$458.70909011213501Annualsupportforpartnumber909011213501$721.67909011213601Annualsupportforpartnumber909011213601$960.09909011213701Annualsupportforpartnumber909011213701$658.16909011223101Annualsupportforpartnumber909011223101$354.96909011223201Annualsupportforpartnumber909011223201$375.99909011223301Annualsupportforpartnumber909011223301$396.83909011223501Annualsupportforpartnumber909011223501$659.79909011223601Annualsupportforpartnumber909011223601$898.22909011223701Annualsupportforpartnumber909011223701$623.29909011214001Annualsupportforpartnumber909011214001$92.81909011214101Annualsupportforpartnumber909011214101$412.50909011214201Annualsupportforpartnumber909011214201$763.13909011214501Annualsupportforpartnumber909011214501$20.63909011216001Annualsupportforpartnumber909011216001$2,650.31909011216101Annualsupportforpartnumber909011216101$3,488.31909011100101Annualsupportforpartnumber909011100101$901.52909011100201Annualsupportforpartnumber909011100201$1,209.24909011100301Annualsupportforpartnumber909011100301$2,043.94909011100601Annualsupportforpartnumber909011100601$1,071.06909011100701Annualsupportforpartnumber909011100701$1,067.55909011218001Annualsupportforpartnumber909011218001$763.13909011218101Annualsupportforpartnumber909011218101$340.63909011218201Annualsupportforpartnumber909011218201$835.94909011218301Annualsupportforpartnumber909011218301$4,125.00909011218401Annualsupportforpartnumber909011218401$5,362.50909011218501Annualsupportforpartnumber909011218501$9,075.00909011218601Annualsupportforpartnumber909011218601$12,375.00909011218901Annualsupportforpartnumber909011218901$412.50909011217001Annualsupportforpartnumber909011217001$1,923.28909011217301Annualsupportforpartnumber909011217301$2,072.81909011217101Annualsupportforpartnumber909011217101$195.94909011217201Annualsupportforpartnumber909011217201$29.91909011217401Annualsupportforpartnumber909011217401$783.75909011217501Annualsupportforpartnumber909011217501$3,918.75909011217601Annualsupportforpartnumber909011217601$89.72909011217701Annualsupportforpartnumber909011217701$149.53Contract No. DMS-17/18-044B Exhibit B 909011217801Annualsupportforpartnumber909011217801$299.06909011230001Annualsupportforpartnumber909011230001$10,869.38909011230101Annualsupportforpartnumber909011230101$4,587.50909011231001Annualsupportforpartnumber909011231001$1,856.25909011231101Annualsupportforpartnumber909011231101$4,537.50909011231201Annualsupportforpartnumber909011231201$6,393.75909011231301Annualsupportforpartnumber909011231301$11,756.25909011231401Annualsupportforpartnumber909011231401$17,943.75909011232001Annualsupportforpartnumber909011232001$453.75909011232101Annualsupportforpartnumber909011232101$1,794.38909011232201Annualsupportforpartnumber909011232201$2,681.25909011000101Annualsupportforpartnumber909011000101$39.60909011000201Annualsupportforpartnumber909011000201$77.14909011000301Annualsupportforpartnumber909011000301$137.78909110004E01Annualsupportforpartnumber909110004E01$303.19909011001001Annualsupportforpartnumber909011001001$84.98909011001101Annualsupportforpartnumber909011001101$150.36909011002001Annualsupportforpartnumber909011002001$81.06909011002101Annualsupportforpartnumber909011002101$143.96909110110E01Annualsupportforpartnumber909110110E01$371.04909110111E01Annualsupportforpartnumber909110111E01$369.39909110112E01Annualsupportforpartnumber909110112E01$324.239090110001RAnnualsupportforpartnumber9090110001R01$40.849090110002RAnnualsupportforpartnumber9090110002R01$79.619090110003RAnnualsupportforpartnumber9090110003R01$142.739090110004REAnnualsupportforpartnumber9090110004RE01$318.049090110010RAnnualsupportforpartnumber9090110010R01$87.459090110011RAnnualsupportforpartnumber9090110011R01$155.319090110020RAnnualsupportforpartnumber9090110020R01$83.539090110021RAnnualsupportforpartnumber9090110021R01$149.919090110110REAnnualsupportforpartnumber9090110110RE01$385.899090110111REAnnualsupportforpartnumber9090110111RE01$384.249090110112REAnnualsupportforpartnumber9090110112RE01$339.089090110001BRAnnualsupportforpartnumber9090110001BR01$40.849090110002BRAnnualsupportforpartnumber9090110002BR01$79.619090110003BRAnnualsupportforpartnumber9090110003BR01$142.739090110020BRAnnualsupportforpartnumber9090110020BR01$83.53909012010001Annualsupportforpartnumber909012010001$1,336.50909012010101Annualsupportforpartnumber909012010101$1,276.00909012010201Annualsupportforpartnumber909012010201$3,341.25909012010301Annualsupportforpartnumber909012010301$4,104.38909120100R01Annualsupportforpartnumber909120100R01$1,381.05909120101R01Annualsupportforpartnumber909120101R01$2,465.10909120103R01Annualsupportforpartnumber909120103R01$4,282.58909011010401Annualsupportforpartnumber909011010401$21.04909011010501Annualsupportforpartnumber909011010501$45.17909011010601Annualsupportforpartnumber909011010601$162.32909011010701Annualsupportforpartnumber909011010701$67.86909011010801Annualsupportforpartnumber909011010801$232.44909011010901Annualsupportforpartnumber909011010901$22.07909011011501Annualsupportforpartnumber909011011501$21.17909011011601Annualsupportforpartnumber909011011601$35.95909011011801Annualsupportforpartnumber909011011801$2.19Contract No. DMS-17/18-044B Exhibit B 909011012201Annualsupportforpartnumber909011012201$1.26909011012301Annualsupportforpartnumber909011012301$25.28909011012401Annualsupportforpartnumber909011012401$35.39909011012501Annualsupportforpartnumber909011012501$44.40909011012601Annualsupportforpartnumber909011012601$82.34909011111001Annualsupportforpartnumber909011111001$0.62909011111101Annualsupportforpartnumber909011111101$0.62909011111201Annualsupportforpartnumber909011111201$0.62909011111301Annualsupportforpartnumber909011111301$0.62909011111401Annualsupportforpartnumber909011111401$0.62909011111601Annualsupportforpartnumber909011111601$0.62909011111701Annualsupportforpartnumber909011111701$0.62909011010001Annualsupportforpartnumber909011010001$26.19909011010101Annualsupportforpartnumber909011010101$21.04909011010201Annualsupportforpartnumber909011010201$11.34909011011901Annualsupportforpartnumber909011011901$49.50909011012001Annualsupportforpartnumber909011012001$474.38909011012101Annualsupportforpartnumber909011012101$16.50909012020001Annualsupportforpartnumber909012020001$969.38909012020101Annualsupportforpartnumber909012020101$233.68909012020201Annualsupportforpartnumber909012020201$144.38909012020301Annualsupportforpartnumber909012020301$82.50909012020401Annualsupportforpartnumber909012020401$51.56HVSServiceFeaturesMRCA1M0001 5000andgreaterTotalSeats/TotalSeats/HVSVoicemailOnlywithUM&Fax/PerSeat/139507 $4.00A1M0002 5000andgreaterTotalSeats/TotalSeats/HVSSIPTrunkSeat/PerSeat/140050$12.00A1M0003 5000andgreaterTotalSeats/TotalSeats/HVSSIPTrunkusercharge(inadditiontoSIPtrunkseat)/PerTN$0.00A1M0004 5000andgreaterTotalSeats/HVSFeatures/CallCenterStandardAgent/PerSeat/140056$5.88A1M0005 5000andgreaterTotalSeats/HVSFeatures/CallCenterPremiumwithAgentClient/PerSeat/140059 $13.00A1M0006 5000andgreaterTotalSeats/HVSFeatures/CallCenterSupervisorPCClient/PerSeat/140062 $13.00A1M0007 5000andgreaterTotalSeats/HVSFeatures/LyncClientIntegration/PerSeat/140069$0.00A1M00085000andgreaterTotalSeats/HVSFeatures/BroadtouchCommunicatorClient(PCand/orMobile)includesLyncIntegrationwith365/PerSeat/140072**(seebelow)$2.00A1M0009 5000andgreaterTotalSeats/HVSFeatures/ReceptionistEnterprise/PerSeat/140053 $15.00A1M0010 5000andgreaterTotalSeats/HVSFeatures/AT&TAdvancedE911/PerSeat/140068$0.40A1M0011 5000andgreaterTotalSeats/HVSFeatures/MeetͲMeͲConferencing/PerPort/140065 $8.00A1M0012 5000andgreaterTotalSeats/HVSFeatures/AutoAttendant/PerSeat/142629$0.00A1M0013 5000andgreaterTotalSeats/HVSFeatures/HVSEncryption/PerSeat/157123$1.75A1M0014 5000andgreaterTotalSeats/HVSFeatures/CallRecording/PerSeat/157113$10.92A1M0015 5000andgreaterTotalSeats/HVSFeatures/QualityAssuranceAgent(SubscriptionLicense)/PerSeat/157114 $17.00A1M00165000andgreaterTotalSeats/HVSFeatures/DesktopAnalyticsAgent(SubscriptionLicense)/PerSeat/157115 $30.00A1M0017 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage1Year/PerSeat/157116$4.00A1M0018 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage2Year/PerSeat/157117$7.00A1M0019 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage3Year/PerSeat/157118$10.00A1M0020 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage4Year/PerSeat/157119$12.00A1M0021 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage5Year/PerSeat/157120$15.00A1M0022 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage6Year/PerSeat/157121$18.00A1M0023 5000andgreaterTotalSeats/HVSFeatures/GeoRedundantStorage7Year/PerSeat/157122 $19.50ZoomConferencingPartNumberDescriptionPerMinuteA1M0028 USAͲOperatorDialͲOut/USAͲOperatorDialͲOut/OperatorDialͲOut/UnitedStates/USA$0.19A1M0029 IPtoIPAccess/IPtoIPDirectDial/Reservationless/IPtoIPAccess/UnitedStates/USA $0.02A1M0030 Exec,Event&Premier/ExecutiveTconfSvc./TollFreeDialͲIn/UnitedStates/USA$0.30Contract No. DMS-17/18-044B Exhibit B A1M0031 Exec,Event&Premier/ExecutiveTconfSvc./CallerPaidDialͲIn/UnitedStates/USA $0.25A1M0032 Exec,Event&Premier/PremierTconf.Svc./TollFreeDialͲIn/UnitedStates/USA$0.25A1M0033 Exec,Event&Premier/PremierTconf.Svc./CallerPaidDialͲIn/UnitedStates/USA$0.23A1M0034WebMeetingService/WebMeetingService/Internet$0.10A1M0035 ExecutiveWebConferenceService/ExecutiveWebConferenceService/Internet$0.37A1M0036 DigitizedReplay/DigitizedReplay/TollFreeDialͲIn$0.22A1M0037 DigitizedReplay/DigitizedReplay/CallerPaidDialͲIn$0.17A1M0038 OperatorAssistedDialIn(OADI)/UnitedStates/USA/CallerPaid/Standard$0.07A1M0039 OperatorAssistedDialIn(OADI)/UnitedStates/USA/TollFree/Standard$0.08A1M0040 ReservationlessAutomatedDialIn(RADI)/UnitedStates/USA/CallerPaid/Standard$0.02A1M0041 ReservationlessAutomatedDialIn(RADI)/UnitedStates/USA/TollFree/Standard$0.02A1M0042 ReservedAutomatedDialIn(ADI)/UnitedStates/USA/CallerPaid/Standard$0.05A1M0043 ReservedAutomatedDialIn(ADI)/UnitedStates/USA/TollFree/Standard$0.06A1M0044DialͲOut(CallMe)/UnitedStates/USA/DialͲOut/Standard$0.02*Maintenancemustalsobepurchasedwhenrentingdevices**ThisitemwasmanufacturerͲdiscontinuedduringtheprocurementperiod.AT&TwillsubmittoDMSasubstituteclientandpricewhenavailablefromthemanufacturer.Contract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲUCOtherPartNumberDescriptionNRCMRCCloudStationBundles400122 BasicVoiceBundle$0.00 $20.00390346 UCaaSCoreBundle$0.00 $31.56390352 UCaaSPowerBundle $0.00 $38.44303674 AttendantBundle$0.00 $204.99400190 3rdPartyRecordingforCC $0.00 $15.00400191 CloudCallRecordingforUC $0.00 $15.63STATIONOPTIONSalaCarte398960 OFFICELINXR10SR140FAXPORT/H $0.00 $139.50398962 DOUBLEͲTAKEAVAILSTDED/H $0.00 $750.00398964 DOUBLEͲTAKEAVAILADVED/H $0.00 $1,091.25398966 DOUBLEͲTAKEAVAILVIRTUALED/H $0.00 $142.50EQUINOXCONFERENCINGalaCarte398392 EquinoxStreamingandRecordingAllͲinͲone5portbundle $0.00 $2,231.25398394 EquinoxStreamingandRecordingManagerforDistributedDeployment $0.00 $1,487.50398396 EquinoxStreamingandRecordingMediaNodeforDistributedDeployment $0.00 $3,718.75398398 SBCER7ScopiaLicenseforSIPbasedroomendpoints$0.00 $62.50398400 EquinoxEdge(formerlyPathFinder)10PortBundle $0.00 $650.00398402 EquinoxEdge(formerlyPathFinder)InstanceLicense $0.00 $75.00398404 EquinoxRemoteSiteManagementNode$0.00 $187.50398406 EquinoxConferencingAPIDownload $0.00 $412.50398408 Equinox3rdPartyVideoconferencingConnectivity10portbundle $0.00 $375.00398410 EquinoxWebCollaborationInstanceforElite6000PowerSuite $0.00 $750.00TrainingFRPN001 AOSUCAASIPTUSERMANAGEDOPERATESTD $0.00 $5.00FRPN002 UCAASHELPDESKUSER $0.00 $1.56FRPN003 UCAASCAPACITYMGMT $0.00 $234.38FRPN004 UCAASAVAILABILITYMGMT $0.00 $362.50Hardware700459498 G450POWERSUPPLY1YRMOINTHLY $787.50 $62.31700459498Ͳ3 G450POWERSUPPLY3YRMOINTHLY $0.00 $0.00Contract No. DMS-17/18-044B Exhibit B 700459498Ͳ5 G450POWERSUPPLY5YRMOINTHLY $0.00 $0.00700507394 G450R2POWERSUPPLY1YRMONTHLY $787.50 $62.31700507394Ͳ3 G450R2POWERSUPPLY3YRMONTHLY $0.00 $0.00700507394Ͳ5 G450R2POWERSUPPLY5YRMONTHLY $0.00 $0.00700510107 G450V1MEMORYKIT1YRMONTHLY $1,181.25 $93.47700510107Ͳ3 G450V1MEMORYKIT3YRMONTHLY $0.00 $0.00700510107Ͳ5 G450V1MEMORYKIT5YRMONTHLY $0.00 $0.00700476419 BRANCHGATEWAYMEMORYKIT1YRMONTHLY $1,181.25 $93.47700476419Ͳ3 BRANCHGATEWAYMEMORYKIT3YRMONTHLY$0.00 $0.00700476419Ͳ5 BRANCHGATEWAYMEMORYKIT5YRMONTHLY $0.00 $0.00700476385 20CHANNELSDSPDAUGHTERBOARD1YRMONTHLY $787.50 $62.31700476385Ͳ320CHANNELSDSPDAUGHTERBOARD3YRMONTHLY $0.00 $0.00700476385Ͳ520CHANNELSDSPDAUGHTERBOARD5YRMONTHLY $0.00 $0.00700508199 G450160CHANNELDSPDAUGHTERBOARDNONGSA1YRMONTHLY $3,945.38 $312.18700508199Ͳ3 G450160CHANNELDSPDAUGHTERBOARDNONGSA3YRMONTHLY$0.00 $0.00700508199Ͳ5 G450160CHANNELDSPDAUGHTERBOARDNONGSA5YRMONTHLY $0.00 $0.00700506956 G450MP160MEDIAGATEWAYNONGSA1YRMONTHLY $8,288.44 $655.82700506956Ͳ3 G450MP160MEDIAGATEWAYNONGSA3YRMONTHLY $0.00 $0.00700506956Ͳ5 G450MP160MEDIAGATEWAYNONGSA5YRMONTHLY $0.00 $0.00700506957 G430MP120MEDIAGATEWAY1YRMONTHLY 2047.5 162.0084700506957Ͳ3 G430MP120MEDIAGATEWAY3YRMONTHLY $0.00 $0.00700506957Ͳ5 G430MP120MEDIAGATEWAY5YRMONTHLY$0.00 $0.00700508198 G430MP120DSPDAUGHTERBOARDNONGSA1YRMONTHLY $1,890.00 $149.55700508198Ͳ3 G430MP120DSPDAUGHTERBOARDNONGSA3YRMONTHLY $0.00 $0.00700508198Ͳ5 G430MP120DSPDAUGHTERBOARDNONGSA5YRMONTHLY $0.00 $0.00700466626 MM711ANALOGMEDIAMODULEͲNONGSA1YRMONTHLY $1,260.00 $99.70700466626Ͳ3 MM711ANALOGMEDIAMODULEͲNONGSA3YRMONTHLY $0.00 $0.00700466626Ͳ5 MM711ANALOGMEDIAMODULEͲNONGSA5YRMONTHLY$0.00 $0.00700466642 MM716ANALOGMEDIAMODULE24FXSͲNONGSA1HYRMONTHLY $2,362.50 $186.93700466642Ͳ3 MM716ANALOGMEDIAMODULE24FXSͲNONGSA3HYRMONTHLY $0.00 $0.00700466642Ͳ5 MM716ANALOGMEDIAMODULE24FXSͲNONGSA35HYRMONTHLY $0.00 $0.00700466634 MM710BE1/T1MEDIAMODULEͲNONGSA1YRMONTHLY $2,362.50 $186.93700466634Ͳ3 MM710BE1/T1MEDIAMODULEͲNONGSA3YRMONTHLY$0.00 $0.00700466634Ͳ5 MM710BE1/T1MEDIAMODULEͲNONGSA15YRMONTHLY $0.00 $0.00Contract No. DMS-17/18-044B Exhibit B 700466618 MM714BANALOG4+4MEDIAMODULEͲNONGSA1YRMONTHLY $787.50 $62.31700466618Ͳ3 MM714BANALOG4+4MEDIAMODULEͲNONGSA3YRMONTHLY $0.00 $0.00700466618Ͳ5 MM714BANALOG4+4MEDIAMODULEͲNONGSA5YRMONTHLY $0.00 $0.00700508955 S8300ESERVERͲNONGSA1YRMONTHLY $2,835.00 $224.32700508955Ͳ3 S8300ESERVERͲNONGSA3YRMONTHLY $0.00 $0.00700508955Ͳ5 S8300ESERVERͲNONGSA5YRMONTHLY $0.00 $0.00700476401 EM200BRANCHEXPANSIONUNITNONͲGSA1YRMONYHLY$590.63 $46.73700476401Ͳ3 EM200BRANCHEXPANSIONUNITNONͲGSA3YRMONYHLY $0.00 $0.00700476401Ͳ5 EM200BRANCHEXPANSIONUNITNONͲGSA5YRMONYHLY $0.00 $0.00400553 DAASB109CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $129.80 $7.19400554 DAASB109CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $0.00 $6.50400555 DAASB109CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $0.00 $5.88400556 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION1YRMONTHLY $715.38 $40.00400557 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION3YRMONTHLY$0.00 $36.00400558 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION5YRMONTHLY $0.00 $32.50400745 DAASB189CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $1,216.88 $66.25400746 DAASB189CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $0.00 $59.63400747 DAASB189CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $0.00 $53.75400751 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION1YRMONTHLY $0.00 $8.13400752 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION3YRMONTHLY$0.00 $7.38400753 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION5YRMONTHLY $0.00 $6.75400757 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $92.19 $5.00400758 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $0.00 $4.50400759 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $0.00 $4.13400763 DAASJ139IPPHONESUBSCRIPTION1YRMONTHLY$162.25 $8.75400764 DAASJ139IPPHONESUBSCRIPTION3YRMONTHLY $0.00 $7.88400765 DAASJ139IPPHONESUBSCRIPTION5YRMONTHLY $0.00 $7.13400772 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $272.88 $15.00400773 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $0.00 $13.50400774 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $0.00 $12.25400775 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY$335.56 $18.13400776 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $0.00 $16.38400777 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $0.00 $14.75400781 DAASAVAYAVANTAGEK155SUBSCRIPTION1YRMONTHLY $379.81 $20.63Contract No. DMS-17/18-044B Exhibit B 400782 DAASAVAYAVANTAGEK155SUBSCRIPTION3YRMONTHLY $0.00 $18.63400783 DAASAVAYAVANTAGEK155SUBSCRIPTION5YRMONTHLY $0.00 $16.88400784 DAASAVAYAVANTAGEK165SUBSCRIPTION1YRMONTHLY $589.26 $31.88400785 DAASAVAYAVANTAGEK165SUBSCRIPTION3YRMONTHLY $0.00 $28.75400786 DAASAVAYAVANTAGEK165SUBSCRIPTION5YRMONTHLY $0.00 $25.88400787 DAASAVAYAVANTAGEK175SUBSCRIPTION1YRMONTHLY $615.08 $33.75400788 DAASAVAYAVANTAGEK175SUBSCRIPTION3YRMONTHLY $0.00 $30.38400789 DAASAVAYAVANTAGEK175SUBSCRIPTION5YRMONTHLY$0.00 $27.38400790 DAASVANTAGECORDLESSHANDSETKITSUBSCRIPTION1YRMONTHLY $170.84 $7.19400791 DAASVANTAGECORDLESSHANDSETKITSUBSCRIPTION3YRMONTHLY $0.00 $6.50400792 DAASVANTAGECORDLESSHANDSETKITSUBSCRIPTION5YRMONTHLY $0.00 $5.88400793 DAASVANTAGECORDEDHANDSETKITSUBSCRIPTION1YRMONTHLY $56.29 $2.38400794 DAASVANTAGECORDEDHANDSETKITSUBSCRIPTION3YRMONTHLY $0.00 $2.25400795 DAASVANTAGECORDEDHANDSETKITSUBSCRIPTION5YRMONTHLY $0.00 $2.13400796 DAASJ100/K100SERIESWIRLESSMODULESUBSCRIPTION1YRMONTHLY$0.00 $2.81400797 DAASJ100/K100SERIESWIRLESSMODULESUBSCRIPTION3YRMONTHLY $0.00 $2.63400798 DAASJ100/K100SERIESWIRLESSMODULESUBSCRIPTION5YRMONTHLY $0.00 $2.38400799 DAASVANTAGECORDLESSHANDSET/CRADLEKITSILVERSUBS1YRMONTHLY $0.00 $7.19400800 DAASVANTAGECORDLESSHANDSET/CRADLEKITSILVERSUBS3YRMONTHLY $0.00 $6.50400801 DAASVANTAGECORDLESSHANDSET/CRADLEKITSILVERSUBS5YRMONTHLY $0.00 $5.88Contract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲAvayaApplicationsThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAURA™SessionBorderControllerHardwareNTL258372 SessionBorderControllerSesssionLicense $57.20NTL258373 SessionBorderControllersessionreplicationandrecordinglicense $5.72NTL258374 SessionBorderControllertranscodinglicense $28.60187877 CUSTOMSPDCONTRACTALLEQUIPMENTFULLCOVERAGE24X7TRACKING $0.00206070 HOSTEDDIRECTORIESORDERTRACKING $0.00206071 HOSTEDHOTDESKINGORDERTRACKING $0.00AvayaAURA™SessionBorderControllerMedia700510889 ASBCER7SYSTEMSOFTWAREDVD $28.00700514239 ASBCER8.xSYSTEMSOFTWAREDVD $26.00700514240 ASBCER8.xSYSTEMSOFTWAREUSB $26.00700514911 ASBCER7.2.2.2SYSTEMSOFTWAREDVD $26.00700514912 ASBCER7.2.2.2SYSTEMSOFTWAREUSB $26.00AvayaAURA™SessionBorderControllerSoftwareLicense382005 ASBCER7STANDARDSERVICESSESSION1Ͳ500LIC:CU $33.80382006 ASBCER7STANDARDSERVICESSESSION501Ͳ1KLIC:CU $33.80382007 ASBCER7STANDARDSERVICESSESSION1001Ͳ2KLIC:CU $33.80382008 ASBCER7STANDARDSERVICESSESSION2001Ͳ4KLIC:CU $33.80382009 ASBCER7STANDARDSERVICESSESSION4001+LIC:CU $33.80382260 ASBCER7STANDARDSERVICESSESSIONUPGRADELIC:CU $11.44382262 ASBCER7ADVANCEDSERVICESSESSION1Ͳ500LIC:CU $23.40382263 ASBCER7ADVANCEDSERVICESSESSION501Ͳ1KLIC:CU$23.40382264 ASBCER7ADVANCEDSERVICESSESSION1001Ͳ2KLIC:CU $23.40382265 ASBCER7ADVANCEDSERVICESSESSION2001Ͳ4KLIC:CU $23.40382266 ASBCER7ADVANCEDSERVICESSESSION4001+LIC:CU $23.40382267 ASBCER7ADVANCEDSERVICESSESSIONUPGRADELIC:CU $4.16382269 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL1Ͳ500LIC:CU $16.64382270 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL501Ͳ1KLIC:CU$16.64382271 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL1001Ͳ2KLIC:CU $16.64382272 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL2001Ͳ4KLIC:CU $16.64Contract No. DMS-17/18-044B Exhibit B 382273 ASBCER7STANDARDSERVICESSESSIONHIGHAVAIL4001+LIC:CU $16.64382274 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $5.72382276 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL1Ͳ500LIC:CU $11.44382277 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL501Ͳ1KLIC:CU $11.44382278 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL1001Ͳ2KLIC:CU $11.44382279 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL2001Ͳ4KLIC:CU$11.44382280 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAIL4001+LIC:CU $11.44382281 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $4.16382283 ASBCER7ELEMENTMANAGERLIC:DS $0.00382284 ASBCER7HIGHAVAILABILITYLIC:DS $0.00382286 ASBCER7HIGHAVAILABILITYUPGRADELIC:DS $0.00382287 ASBCER7ENCRYPTIONLIC:DS $0.00382288 ASBCER7ENCRYPTIONUPGRADELIC:DS $0.00382289 ASBCER7VIDEOCONFERENCELIC:CU $442.00382290 ASBCER7VIDEOCONFERENCEUPGRADELIC:CU$146.12382292 ASBCER7VIDEOCONFERENCEHIGHAVAILLIC:CU $221.00382293 ASBCER7VIDEOCONFERENCEHIGHAVAILUPGRADELIC:DS $72.80382295 ASBCER7VEVAPPLIC:CU $208.00382296 ASBCER7VEVAPPUPGRADELIC:CU $0.00382298 ASBCER7VEVAPPTRACKINGCODENEWLIC:CU $0.00382299 ASBCER7VEVAPPTRACKINGCODEUPGLIC:CU 0382300 ASBCER7STANDARDSERVICESSESSIONIPO1Ͳ500LIC:CU $28.60382301ASBCER7STANDARDSERVICESSESSIONIPO501Ͳ1000LIC:CU $28.60382302 ASBCER7STANDARDSERVICESSESSIONIPO1001Ͳ2000LIC:CU $28.60382303 ASBCER7STANDARDSERVICESSESSIONIPOUPGRADELIC:CU $7.80382305 ASBCER7ADVANCEDSERVICESSESSIONIPO1Ͳ500LIC:CU $15.60382306 ASBCER7ADVANCEDSERVICESSESSIONIPO501Ͳ1000LIC:CU $15.60382307 ASBCER7ADVANCEDSERVICESSESSIONIPO1001Ͳ2001LIC:CU $15.60382308 ASBCER7ADVANCEDSERVICESSESSIONIPOUPGRADELIC:CU$3.12382310 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPO1Ͳ500LIC:CU $12.64382311 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPO501Ͳ1KLIC:CU $14.04382312 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPO1001Ͳ2KLIC:CU $14.04382313 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILIPOUPGLIC:CU $3.90382315 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPO1Ͳ500LIC:CU$7.80Contract No. DMS-17/18-044B Exhibit B 382316 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPO501Ͳ1000LIC:CU $7.80382317 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPO1001Ͳ2KLIC:CU $7.80382318 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILIPOUPGRADELIC:CU $1.56382320 ASBCER7VIDEOCONFERENCEIPOLIC:CU $442.00382321 ASBCER7VIDEOCONFERENCEIPOUPGRADELIC:CU $146.12382323 ASBCER7VIDEOCONFERENCEHIGHAVAILFORIPOLIC:CU $221.00382324ASBCER7VIDEOCONFERENCEHIGHAVAILFORIPOUPGRADELIC:CU $72.80382326 ASBCER7VEVAPPIPOFILESLIC:CU $208.00382327 ASBCER7VEVAPPTRACKINGCODEIPONEWLIC:CU $0.00382328 ASBCER7VEVAPPTRACKINGCODEIPOUPGRADELIC:CU 0382329 ASBCER7ENCRYPTIONFORIPOLIC:DS $0.00382330 ASBCER7ENCRYPTIONFORIPOUPGRADELIC:DS $0.00382334 ASBCER7CESLIC:CU $7.80382335 ASBCER7CESHIGHAVAILABILITYLIC:CU$4.16382524 ASBCER6VIRTUALAPPLICANCESYSTEMIPOLIC:DS $0.00383455 ASBCER7STANDARDSERVICESSESSIONUPGRADE1Ͳ500LIC:CU $11.44383456 ASBCER7STANDARDSERVICESSESSIONUPGRADE501Ͳ1KLIC:CU $11.44383457 ASBCER7STANDARDSERVICESSESSIONUPGRADE1001Ͳ2KLIC:CU $11.44383458 ASBCER7STANDARDSERVICESSESSIONUPGRADE2001Ͳ4KLIC:CU $11.44383459 ASBCER7STANDARDSERVICESSESSIONUPGRADE4001+LIC:CU$11.44383920 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE1Ͳ500LIC:CU $8.32383921 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE501Ͳ1KLIC:CU $8.32383922 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE1001Ͳ2KLIC:CU $8.32383923 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE2001Ͳ4KLIC:CU $8.32383924 ASBCER7ADVANCEDSERVICESSESSIONUPGRADE4001+LIC:CU $8.32383925 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG1Ͳ500LIC:CU$5.72383926 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG501Ͳ1KLIC:CU $5.72383927 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG1001Ͳ2KLIC:CU $5.72383928 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG2001Ͳ4KLIC:CU $5.72383929 ASBCER7STANDARDSERVICESSESSIONHIGHAVAILUPG4001+LIC:CU $5.72383930 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG1Ͳ500LIC:CU$4.16383931 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG501Ͳ1KLIC:CU $4.16383932 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG1001Ͳ2KLIC:CU $4.16383933 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG2001Ͳ4KLIC:CU $4.16Contract No. DMS-17/18-044B Exhibit B 383934 ASBCER7ADVANCEDSERVICESSESSIONHIGHAVAILUPG4001+LIC:CU $4.16388041 ASBCER7TRANSCODINGSESSIONLIC:CU $39.00388042 ASBCER7TRANSCODINGSESSIONHALIC:CU $19.76388043 ASBCER7TRANSCODINGSESSIONIPOLIC:CU $39.00388044 ASBCER7TRANSCODINGSESSIONHAIPOLIC:CU $19.76393001 ASBCER7DYNAMICLIC:CU $33.80393329 ASBCER7SIGNALONLYENCRYPTIONLIC:CU $0.00394220 ASBCER7SIGNALONLYENCRYPTIONLICENSEIPOLIC:CU $0.00396680 ASBCER7DYNAMICLICENSE1Ͳ500LIC:CU$26.00396681 ASBCER7DYNAMICLICENSE501Ͳ1KLIC:CU $26.00396682 ASBCER7DYNAMICLICENSE1001Ͳ2KLIC:CU $26.00396683 ASBCER7DYNAMICLICENSE2001Ͳ4KLIC:CU $26.00396684 ASBCER7DYNAMICLICENSE4001+LIC:CU $26.00397188 ASBCER8STANDARDSERVICESSESSIONLIC:CU $33.80397193 ASBCER8STANDARDSERVICESSESSIONUPGRADELIC:CU $11.44397194 ASBCER8STANDARDSERVICESSESSIONENTITLEDLIC:CU $0.00397195 ASBCER8ADVANCEDSERVICESSESSIONLIC:CU$23.40397200 ASBCER8ADVANCEDSERVICESSESSIONUPGRADELIC:CU $8.32397201 ASBCER8ADVANCEDSERVICESSESSIONENTITLEDLIC:CU $0.00397202 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILLIC:CU $16.64397207 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $5.72397209 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILLIC:CU $11.44397214 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILUPGRADELIC:CU $4.16397216 ASBCER8ELEMENTMANAGERLIC:DS$0.00397217 ASBCER8HIGHAVAILABILITYLIC:DS $0.00397218 ASBCER8ELEMENTMANAGERUPGRADELIC:DS $0.00397219 ASBCER8HIGHAVAILABILITYUPGRADELIC:DS $0.00397220 ASBCER8ENCRYPTIONLIC:DS $0.00397221 ASBCER8ENCRYPTIONUPGRADELIC:DS $0.00397222 ASBCER8VIDEOCONFERENCELIC:CU $442.00397223 ASBCER8VIDEOCONFERENCEUPGRADELIC:CU $146.12397224 ASBCER8VIDEOCONFERENCEENTITLELIC:CU $0.00397225 ASBCER8VIDEOCONFERENCEHIGHAVAILLIC:CU $221.00397226 ASBCER8VIDEOCONFERENCEHIGHAVAILUPGRADELIC:CU$72.80Contract No. DMS-17/18-044B Exhibit B 397228 ASBCER8VEVAPPENABLEMENT $208.00397229 ASBCER8VEVAPPUPGRADEENABLEMENT $0.00397230 ASBCER8VEVAPPTRACKINGCODENEWLICENSE $0.00397231 ASBCER8VEVAPPTRACKINGCODEUPGLICENSE $0.00397232 ASBCER8STANDARDSERVICESSESSIONIPOLIC:CU $28.60397235 ASBCER8STANDARDSERVICESSESSIONIPOUPGRADELIC:CU $7.80397237 ASBCER8ADVANCEDSERVICESSESSIONIPOLIC:CU $15.60397240 ASBCER8ADVANCEDSERVICESSESSIONIPOUPGRADELIC:CU$3.12397242 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILIPOLIC:CU $14.04397245 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILIPOUPGLIC:CU $3.90397246 ASBCER8STANDARDSERVICESSESSIONHIGHAVAILIPOENTLLIC:CU $0.00397247 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILIPOLIC:CU $7.80397250 ASBCER8ADVANCEDSERVICESSESSIONHIGHAVAILIPOUPGRADELIC:CU $1.56397252 ASBCER8VIDEOCONFERENCEIPOLIC:CU$442.00397253 ASBCER8VIDEOCONFERENCEIPOUPGRADELIC:CU $146.12397255 ASBCER8VIDEOCONFERENCEHIGHAVAILFORIPOLIC:CU $221.00397256 ASBCER8VIDEOCONFERENCEHIGHAVAILFORIPOUPGRADELIC:CU $72.80397258 ASBCER8VEVAPPIPOFILESLIC:CU $208.00397259 ASBCER8VEVAPPTRACKINGCODEIPONEWLIC:CU $0.00397260 ASBCER8VEVAPPTRACKINGCODEIPOUPGLIC:CU $0.00397261ASBCER8ENCRYPTIONFORIPOLIC:DS $0.00397262 ASBCER8ENCRYPTIONFORIPOUPGRADELIC:DS $0.00397265 ASBCER8CESLIC:CU $7.80397266 ASBCER8CESHIGHAVAILABILITYLIC:CU $4.16397267 ASBCER8TRANSCODINGSESSIONLIC:CU $39.00397268 ASBCER8TRANSCODINGSESSIONHALIC:CU $19.76397269 ASBCER8DYNAMICLIC:CU $33.80397270 ASBCER8SIGNALONLYENCRYPTIONLIC:CU $0.00397271 ASBCER8SIGNALONLYENCRYPTIONIPOLIC:CU $0.00398042 ASBCER8DYNAMICLICENSELIC:CU$26.00398047 ASBCER8DYNAMICLICENSEUPGRADELIC:CU $7.28398196 ASBCER8SIGNALONLYENCRYPTIONUPGRADELIC:CU $0.00398198 ASBCER8SIGNALONLYENCRYPTIONIPOUPGRADELIC:CU $0.00398200 ASBCER8TRANSCODINGSESSIONUPGRADELIC:CU $13.00Contract No. DMS-17/18-044B Exhibit B 398202 ASBCER8TRANSCODINGSESSIONHAUPGRADELIC:CU $6.76398204 ASBCER8CESUPGRADELIC:CU $2.60398206 ASBCER8CESHIGHAVAILABILITYUPGRADELIC:CU $1.56398472 ASBCER8AMAZONWEBSERVICESAMIIPOFFICEENABLEMENT $208.00398473 ASBCER8KVMVIRTUALIPOFFICEENABLEMENT $208.00398474 ASBCER8KVMVIRTUALENABLEMENT $208.00398475 ASBCER8AMAZONWEBSERVICESAMIENABLEMENT $208.00398775 AURASUITEASBCER8VIRTUALAPPLIANCEENABLEMENT $0.00398776 AURASUITEASBCER8AMAZONWEBSERVICESENABLEMENT$0.00398777 AURASUITEASBCER8KVMVIRTUALENABLEMENT $0.00404120 ASBCER8DYNAMICLICENSEIPOLIC:CU $26.00AvayaAURA™SessionManagerMedia700508408 AVAYAAURASESSIONMANAGERR6.3.8REDHATKICKSTARTNEWDVD $26.00700508409 AVAYAAURASESSIONMANAGERR6.3.8REDHATKICKSTARTUPGRADEDVD $26.00700510787 SESSIONMANAGERR7.0DVD $26.00700511318 SMBRANCHSESSIONMANAGER(BSM)R7.0.0.1DVD $26.00700511429 AVAYAAURASESSIONMANAGER6.3.16DVD $26.00700511917 AVAYAAURASESSIONMANAGER6.3.17DVD $26.00700511919 AVAYAAURASESSIONMANAGER6.3.18DVD $26.00700511933 SESSIONMANAGERR7.0.0.2DVD $26.00700511934 SMBRANCHSESSIONMANAGER(BSM)R7.0.0.2DVD$26.00700512274 AURASESSIONMANAGERR7.0.1DVD $26.00700512275 AURABRANCHSESSIONMANAGERR7.0.1DVD $26.00700512281 AURASESSIONMANAGERR7.0.1.1DVD $26.00700512282 AURABRANCHSESSIONMANAGERR7.0.1.1DVD $26.00700512288 AURASESSIONMANAGERR7.1DVD $26.00700512289 AURABRANCHSESSIONMANAGERR7.1DVD $26.00700512614 AVAYAAURASESSIONMANAGER6.3.19DVD $26.00700512863 AURASESSIONMANAGERR7.0.1.2DVD $26.00700512864 AURABRANCHSESSIONMANAGERR7.0.1.2DVD $26.00700513521 AURASESSIONMANAGERR7.1.1DVD$26.00700513522 AURABRANCHSESSIONMANAGERR7.1.1DVD $26.00700513672 AURASESSIONMANAGERR7.1.2DVD $26.00700513673 AURABRANCHSESSIONMANAGERR7.1.2DVD $26.00Contract No. DMS-17/18-044B Exhibit B 700513942 AURASESSIONMANAGERR7.1.3DVD $26.00700513943 AURABRANCHSESSIONMANAGERR7.1.3DVD $26.00700513991 AURASESSIONMANAGERR8DVD $26.00700513992 AURABRANCHSESSIONMANAGERR8DVD $26.00700514299 AURASESSIONMANAGERR7.1.3.1DVD $26.00700514300 AURABRANCHSESSIONMANAGERR7.1.3.1DVD $26.00700514490 AURASESSIONMANAGERR7.1.3.2DVD $26.00700514491 AURABRANCHSESSIONMANAGERR7.1.3.2DVD $26.00700514499 AURASESSIONMANAGERR8.0.1DVD $26.00700514500 AURABRANCHSESSIONMANAGERR8.0.1DVD $26.00700514611 AURASESSIONMANAGERR7.1.3.3DVD$26.00700514612 AURABRANCHSESSIONMANAGERR7.1.3.3DVD $26.00700514708 AURASESSIONMANAGERR8.0.1.1DVD $26.00700514709 AURABRANCHSESSIONMANAGERR8.0.1.1DVD $26.00700514889 AURASESSIONMANAGERR8.1DVD $26.00700514890 AURABRANCHSESSIONMANAGERR8.1DVD $26.00700514893 AURASESSIONMANAGERR7.1.3.4DVD $26.00700514894 AURABRANCHSESSIONMANAGERR7.1.3.4DVD $26.00700515243 AURASESSIONMANAGERR8.1.2DVD $26.00AvayaAURA™SessionManagerSoftwareLicense380002 SESSIONMANAGERR7VEVAPPLIANCESYSTEMLIC:DS,NU,SR $0.00380003 SESSIONMANAGERR7VEVAPPLIANCESYSTEMLABLIC:DS,NU,SR $0.00380004 SESSIONMANAGERR7SYSTEMLIC:DS,NU,SR $1,300.00380007 SESSIONMANAGERR7SYSTEMUPGRADELICENSELIC:DS,NU,SR $0.00380009 SESSIONMANAGERR7ONLYUSERLIC:DS,NU,SR $156.00380790 SESSIONMANAGERR7ONLYUSERUPGRADELIC:DS,NU,SR $48.36381547 SMBRANCHSESSIONMANAGER(BSM)VEVAPPLIANCESYSTEMLIC:DS,NU,SR $0.00382464 SESSIONMANAGERR7ASIPPLIC:DS $1,000.00382465 SESSIONMANAGERR7ASIPPEQUIVALENTLIC:DS$0.00380005 SESSIONMANAGERR7ADDITIONALSYSTEMLICENSEUPGRADELIC:DS;NU;SR $0.00387760 AURAR7DEVICESERVICESVEVAPPLIANCESYSTEMLIC:DS;NU;SR $0.00388686 SMARTCALLERIDR1OUTBOUNDLIC:DS $23,556.00388687 SMARTCALLERIDR1INBOUNDLIC:DS $4,711.20388688 CALLREDIRECTIONMANAGERR1BASELIC:DS,NU $13,085.80Contract No. DMS-17/18-044B Exhibit B 388689 CALLREDIRECTIONMANAGERR1ADDITIONALUSERLIC:NU $13.00389614 SESSIONMANAGERR7SYSLICENSEUSEDWITHIPOFFICELIC:DS;NU;SR $1,300.00389615 SESSIONMANAGERR7SYSTEMUPGRADELICIPOFFICELIC:DS;NU;SR $0.00389616 SESSIONMANAGERR7SYSUPGENTITLEDLICIPOFFICELIC:DS;NU;SR $0.00389838 SESSIONMANAGERR7ADDITIONALSYSLICUPGIPOFFICELIC:DS;NU;SR $0.00389839 SMBRANCHSESSIONMANAGER(BSM)R7VEVAPPLIANCESYSTEMLABLIC:DS$0.00389900 SMBRANCHSESSIONMANAGER(BSM)R7SYSTEMLICENSELIC:DS,NU,SR $300.00389901 SMBRANCHSESSIONMANAGER(BSM)R7ADDLSYSLICUPGLIC:DS,NU,SR $0.00389903 SMBRANCHSESSIONMANAGER(BSM)R7SYSTEMUPGRADELICLIC:DS,NU,SR $0.00395512 AURASESSIONMANAGERR7KVMVIRTUALLABLIC:DS,NU,SR $0.00395513 SMBRANCHSESSIONMANAGER(BSM)KVMVIRTUALLABLIC:DS $0.00395688 AURASESSIONMANAGERR7KVMVIRTUALLIC:DS,NU,SR$0.00395698 AURASESSIONMANAGERR7AMAZONWEBSERVICESAMILABLIC:DS,NU,SR $0.00396695 SESSIONMANAGERR8SOFTWAREONLYLIC:DS;NU;SR $1,300.00396696 SMBRANCHSESSIONMANAGER(BSM)R8SOFTWAREONLYLIC:DS;NU;SR $300.00397903 SESSIONMANAGERR8VEVAPPLIANCESYSTEMENABLEMENT $0.00397904 SESSIONMANAGERR8AMAZONWEBSERVICESAMIENABLEMENT$0.00397905 SESSIONMANAGERR8KVMVIRTUALENABLEMENT $0.00397906 SESSIONMANAGERR8SOFTWAREONLYENABLEMENT $0.00397907 SESSIONMANAGERR8VEVAPPLIANCESYSTEMLABENABLEMENT $0.00397908 SESSIONMANAGERR8AMAZONWEBSERVICESAMILABENABLEMENT$0.00397909 SESSIONMANAGERR8KVMVIRTUALLABENABLEMENT $0.00397930 SESSIONMANAGERR8SOFTWAREONLYLABENABLEMENT $0.00397931 SMBRANCHSESSIONMANAGER(BSM)R8VEVAPPLIANCESYSENABLEMENT $0.00397932 SMBRANCHSESSIONMANAGER(BSM)R8KVMVIRTUALENABLEMENT $0.00397933 SMBRANCHSESSIONMANAGER(BSM)R8SOFTWAREONLYENABLEMENT $0.00397937 DEVICESERVICESR8VEVAPPLIANCESYSTEMENABLEMENT $0.00397938 DEVICESERVICESR8AMAZONWEBSERVICESAMIENABLEMENT$0.00397940 DEVICESERVICESR8SOFTWAREONLYENABLEMENT $0.00397941 SESSIONMANAGERR8SYSTEMLIC:DS;NU;SR $1,300.00397942 SESSIONMANAGERR8ONLYUSERLIC:DS;NU;SR $156.00397943 SESSIONMANAGERR8ASIPPLIC:DS $1,000.00397944 SESSIONMANAGERR8ASIPPEQUIVALENTLIC:DS $0.00397945 SMBRANCHSESSIONMANAGER(BSM)R8SYSTEMLICENSELIC:DS;NU;SR $300.00Contract No. DMS-17/18-044B Exhibit B 397946 SESSIONMANAGERR8SYSTEMUPGRADELICENSELIC:DS;NU;SR $0.00397947 SESSIONMANAGERR8ADDITIONALSYSTEMLICENSEUPGRADELIC:DS;NU;SR $0.00397948 SESSIONMANAGERR8ONLYUSERUPGRADELIC:DS;NU;SR $48.36397949 SMBRANCHSESSIONMANAGER(BSM)R8SYSTEMUPGRADELIC:DS;NU;SR $0.00397950 SMBRANCHSESSIONMANAGER(BSM)R8ADDLSYSLICUPGLIC:DS;NU;SR $0.00398132 AURAPRESENCESERVICESR8VEVAPPLIANCESYSTEMENABLEMENT $0.00398133 AURAPRESENCESERVICESR8AMAZONWEBSERVICESAMIENABLEMENT$0.00398134 AURAPRESENCESERVICESR8KVMVIRTUALENABLEMENT $0.00398135 AURAPRESENCESERVICESR8GEOREDUNDANCYLIC:DS $7,852.00398151 AURAPRESENCESERVICESR8GEOREDUNDANCYUPGRADELIC:DS $0.00398153 AURAPRESENCESERVICESR8RTCENABLELIC:DS $2,618.20398630 SESSIONMANAGERR8SYSLICENSEUSEDWITHIPOFFICELIC:DS;NU;SR $1,300.00398631 SESSIONMANAGERR8SYSTEMUPGRADELICIPOFFICELIC:DS;NU;SR $0.00398633 SESSIONMANAGERR8ADDITIONALSYSLICUPGIPOFFICELIC:DS;NU;SR$0.00AvayaAURA™SystemManagerSoftware382786 AURASYSTEMMANAGERR7HIGHCAPACITYVEVAPPLIANCESYSLIC:DS,SR $0.00700510883 AURASYSTEMMANAGERR7.0DVD $31.20700511106 AURASOLUTIONDEPLOYMENTMANAGERCLIENTR7.0DVD $31.20AvayaAURA™SystemManagerMedia700504530 AVAYAAURATMSYSTEMMANAGER6.3DVD $31.20700514301 AURASYSTEMMANAGERR7.1.3.1DVD $31.20700514302 AURASYSTEMMANAGERHIGHCAPACITYR7.1.3.1DVD $31.20700511431 AVAYAAURASYSTEMMANAGER6.3.16DVD $31.20700511454 AURASOLUTIONDEPLOYMENTMANAGERCLIENTR7.0.0.1DVD $31.20700511918 AVAYAAURASYSTEMMANAGER6.3.17DVD $31.20700511920 AVAYAAURASYSTEMMANAGER6.3.18DVD $31.20700511935 AURASYSTEMMANAGERR7.0.0.2DVD $31.20700511936 AURASYSTEMMANAGERHIGHCAPACITYR7.0.0.2DVD $31.20700512276 AURASYSTEMMANAGERR7.0.1DVD$31.20700512277 AURASYSTEMMANAGERHIGHCAPACITYR7.0.1DVD $31.20700512283 AURASYSTEMMANAGERR7.0.1.1DVD $31.20700512284 AURASYSTEMMANAGERHIGHCAPACITYR7.0.1.1DVD $31.20700512290 AURASYSTEMMANAGERR7.1DVD $31.20700512291 AURASYSTEMMANAGERHIͲCAPACITYR7.1DVD $31.20Contract No. DMS-17/18-044B Exhibit B 700512615 AVAYAAURASYSTEMMANAGER6.3.19DVD $31.20700512865 AURASYSTEMMANAGERR7.0.1.2DVD $31.20700512866 AURASYSTEMMANAGERHIGHCAPACITYR7.0.1.2DVD $31.20700513437 AURASYSTEMMANAGERR7.0.1.3DVD $31.20700513438 AURASYSTEMMANAGERHIGHCAPACITYR7.0.1.3DVD $31.20700513523 AURASYSTEMMANAGERR7.1.1DVD $31.20700513524 AURASYSTEMMANAGERHIGHCAPACITYR7.1.1DVD $31.20700513674 AURASYSTEMMANAGERR7.1.2DVD $31.20700513675 AURASYSTEMMANAGERHIGHCAPACITYR7.1.2DVD $31.20700513742 AURASYSTEMMANAGERR8DVD$31.20700513743 AURASYSTEMMANAGERHIͲCAPACITYR8DVD $31.20700513944 AURASYSTEMMANAGERR7.1.3DVD $31.20700513945 AURASYSTEMMANAGERHIGHCAPACITYR7.1.3DVD $31.20700514492 AURASYSTEMMANAGERR7.1.3.2DVD $31.20700514493 AURASYSTEMMANAGERHIGHCAPACITYR7.1.3.2DVD $31.20700514501 AURASYSTEMMANAGERR8.0.1DVD $31.20700514502 AURASYSTEMMANAGERHIGHCAPACITYR8.0.1DVD $31.20700514613 AURASYSTEMMANAGERR7.1.3.3DVD $26.00700514614 AURASYSTEMMANAGERHIGHCAPACITYR7.1.3.3DVD$26.00700514710 AURASYSTEMMANAGERR8.0.1.1DVD $31.20700514711 AURASYSTEMMANAGERHIGHCAPACITYR8.0.1.1DVD $31.20700514891 AURASYSTEMMANAGERR8.1DVD $31.20700514892 AURASYSTEMMANAGERHIGHCAPACITYR8.1DVD $31.20700514895 AURASYSTEMMANAGERR7.1.3.4DVD $31.20700514896 AURASYSTEMMANAGERHIGHCAPACITYR7.1.3.4DVD $31.20700515244 AURASYSTEMMANAGERR8.1.2DVD $26.00AvayaAURA™SystemManagerModel185146 INTEGRATEDMANAGEMENTNEWMODEL $0.00185147 INTEGRATEDMANAGEMENTUPGRADEMODEL $0.00AvayaAURA™SystemManagerSoftwareLicense216891 INTGRMGMTR6SITEADMINLICͲASA/VAMLIC:CU,SR $636.80216892 INTGRMGMTR6SITEADMINUPGLICͲASA/VAMLIC:CU,SR $127.36216893 INTGRMGMTR6SITEADMINͲSTD/ENTEDLICLIC:CU,SR $0.00265062 MGMTR6SITEADMINISTRATIONENTITLEMENTLIC:CU,SR $0.00Contract No. DMS-17/18-044B Exhibit B 271149 AVAYAAURACC6INSTANTMSGINGPERAGENTCCEMIGENTITLELIC:CU $0.00271150 AVAYAAURACC6INSTANTMESSAGINGPERAGENTCCEMIGLIC:CU $112.00271491 STANDARDEDITIONR6INTGRMGMTNETWORKMGMTLIC:CU,SR $0.00380227 AURAWEBLMLICENSEMANAGERR7VEVAPPLIANCESYSTEMLIC:DS,SR $0.00380228 AURASYSTEMMANAGERR7VEVAPPLIANCESYSTEMLIC:DS,SR $0.00380229 SYSTEMMANAGERR7VIRTUALPLATFORMNEWSYSTEMTRACKING $0.00380920SYSTEMMANAGERR7VIRTUALPLATFORMUPGRADESYSTEMTRACKING $0.00380921 SYSTEMMANAGERR7LIC:SR $0.00380922 SYSTEMMANAGERR7UPGRADELIC:SR $0.00700439672 ADMINISTRATIONTOOLSR5.0CD $0.00700439698 SYSTEMMANAGEMENTR5.0CD $0.00700456270 ADMINTOOLS5.2CD $0.00700456296 SYSMGMT5.2CD$0.00389675 SYSTEMMANAGERR6WITHIPOFFICELIC:DS $0.00389684 SYSTEMMANAGERR7WITHIPOFFICELIC:DS $0.00389685 SYSTEMMANAGERR7UPGRADEWITHIPOFFICELIC:DS $0.00389686SYSTEMMANAGERR7UPGRADEENTITLEWITHIPOFFICELIC:DS $0.00389687 SYSTEMMANAGERR7REDUNDANCYLIC:DS,SR $0.00395689 AURASYSTEMMANAGERR7KVMVIRTUALLIC:DS,SR $0.00395690 AURASMGRR7HIGHCAPACITYKVMVIRTUALLIC:DS,SR $0.00397272 AURASYSTEMMANAGERR8VEVAPPLIANCESYSTEMENABLEMENT $0.00397273 AURASYSTEMMANAGERR8AMAZONWEBSERVICESAMIENABLEMENT $0.00397274 AURASYSTEMMANAGERR8KVMVIRTUALENABLEMENT $0.00397275 AURASYSTEMMANAGERR8HIGHCAPACITYVEVAPPLIANCESYSENABLEMENT$0.00397276 AURASMGRR8HIGHCAPACITYAMAZONWEBSERVICESAMIENABLEMENT $0.00397277 AURASMGRR8HIGHCAPACITYKVMVIRTUALENABLEMENT $0.00397278 AURASYSTEMMANAGERR8UPGRADELIC:DS $0.00397279 AURASYSTEMMANAGERR8UPGRADEENTITLELIC:DS $0.00397280 AURASYSTEMMANAGERR8REDUNDANCYUPGRADELIC:DS $0.00397282 AURASYSTEMMANAGERR8SOFTWAREONLYENABLEMENT $0.00397283AURASYSTEMMANAGERR8SOFTWAREONLYLIC:DS $0.00397284 AURASYSTEMMANAGERR8REDUNDANCYSOFTWAREONLYLIC:DS $0.00397285 SYSTEMMANAGERR8VIRTUALPLATFORMNEWSYSTEMTRACKING $0.00397286 SYSTEMMANAGERR8VIRTUALPLATFORMUPGRADESYSTEMTRACKING $0.00Contract No. DMS-17/18-044B Exhibit B 397287 AURASYSTEMMANAGERR8LIC:DS $0.00397288 AURASYSTEMMANAGERR8REDUNDANCYLIC:DS $0.00397289 SYSTEMMANAGERR8LIC:SR $0.00397290 SYSTEMMANAGERR8UPGRADELIC:SR $0.00397291 SYSTEMMANAGERR8WITHIPOFFICELIC:DS $0.00397292 SYSTEMMANAGERR8UPGRADEWITHIPOFFICELIC:DS $0.00398130 SYSTEMMANAGERR8SOFTWAREONLYLIC:DS $0.00398131 SYSTEMMANAGERR8SOFWAREONLYWITHIPOFFICELIC:DS $0.00MobilityandEndUserClientsͲAvayaOneͲXAttendantSoftwareLicense308271 ONEͲXATTENDANTR4CLIENTLICENSEFORCM6+/H $0.00394373 EQUINOXATTENDANTR5CLIENTUSERNEWLIC:CU $1,307.80394374 EQUINOXATTENDANTR5CLIENTUSRFROMONEͲXATTDR4UPGRADELIC:CU $1,307.80394376 EQUINOXATTENDANTR5CONNECTTOEXTERNALDATABASESNEWLIC:DS $1,307.80394377 EQUINOXATTENDANTR5CONNECTTOEXTERNALDATABASESUPGRADELIC:DS $1,307.80394379 EQUINOXATTENDANTR5SYSTEMNEWLIC:CL $1,833.00394510 EQUINOXATTENDANTR5SYSTEMUPGRADELIC:CL$1,833.00399570 EQUINOXATTENDANTR5VEVAPPLIANCESYSTEMENABLEMENT $0.00399571 EQUINOXATTENDANTR5AMAZONWEBSERVICESAMIENABLEMENT $0.00399572 EQUINOXATTENDANTR5KVMVIRTUALENABLEMENT $0.00MobilityandEndUserClientsͲAvayaOneͲXCommunicatorMedia216318 ONEͲXCOMMUNICATORR1DEMOUSER26Ͳ50ELECDOWNLOADABLELIC:NU $0.00700479314 AVAYAONEͲXCLIENTENABLEMENTSERVICESR6.XSERVEROSAPPDVD $15.60MobilityandEndUserClientsͲAvayaOneͲXCommunicatorSoftwareLicense228379 AVAYAONEͲXCLIENTENABLEMENTSERVICESR6.XNEW/ADDLIC:NU $52.52228382 AVAYAONEͲXCLIENTENABLEMENTSERVICESR6.XUPGRADELIC:NU $7.80228884 ONEͲXCOMMUNICATORR6NEWONELIC:NU $37.96228885 ONEͲXCOMMUNICATORR6UPGRADEONELIC:NU $7.80229160 ONEͲXCOMMUNICATORVIDEOR6.XPLDSNEWONELIC:DS $22.36273677 ONEͲXCOMMUNICATORMACOSR2/R6.XNEWLICENSELIC:CU $37.44273678 ONEͲXCOMMUNICATORMACOSR1TOR6.XUPGRADELICENSELIC:CU$7.80273679 ONEͲXCOMMUNICATORVIDEOR6FORMACLICENSELIC:CU $15.08308604 AVAYACOMMUNICATORFORMICROSOFTͲLYNCR6LIC:NU $0.00308605 AVAYACOMMUNICATORFORMICROSOFTͲLYNCR6UPGRADELIC:NU $0.00MobilityandEndUserClientsͲDECTSoftwareLicenseContract No. DMS-17/18-044B Exhibit B 174218 DEFWRLSREGISTRATIONMIGRATION $0.00MobilityandEndUserClientsͲDECTHardware700466071 DECTRADIOBASESTATIONCEILINGMOUNTINGKIT10PACK $26.52700466253 DECT372x/373xHANDSETBASICCHARGERKITEUROPEAN $16.64700466261 DECT372x/373xHANDSETBASICCHARGERKITUKNARAUSTRALIA $16.64700466535 DECTRADIOBASESTATIONDIRECTIONALDUALANTENNAKIT $174.20700466543 DECTRADIOBASESTATIONDIRECTIONALSINGLEANTENNAKIT $115.96700466550 DECTRADIOBASESTATIONOMNIDIRECTIONALSINGLEANTENNAKIT$115.96700466568 DECT3720/3730BASICBELTCLIP $2.60700466576 DECTRADIOBASESTATIONSTANDARDANTENNAKIT10PACK $203.32700466683 DECT3720/3730HANDSETBATTERYPACK $17.16700466691 DECT3725HANDSETBATTERYPACK $17.16700471568 DECTSARICERTIFICATE $20.80700500011 DECT372x/373xHANDSETBASICCHARGERMEXICO $42.12700500012 DECT372x/373xHANDSETBASICCHARGERARGENTINA $42.12700501201 DECTRADIOBASESTATIONPOLEMOUNTINGKITV2 $79.04700501480 DECTAVAYAINBUILDINGWIRELESSSERVERR2BASIC $605.80700501481 DECTAVAYAINBUILDINGWIRELESSSERVERR2BASIC+$923.00700501482 DECTAVAYAINBUILDINGWIRELESSSERVERR2STANDARD $2,056.60700501483 DECTAVAYAINBUILDINGWIRELESSSRVRR2OPENAPPLICATIONPROTOCOL $2,111.20700501484 DECTAVAYAINBUILDINGWIRELESSSERVERR2ENTERPRISEMANAGEMENT $4,485.00700511086 DECTIPRADIOBASESTATIONVERSION3WITHINTERNALANTENNA $738.40700511087 DECTIPRADIOBASESTATIONVERSION3WITHEXTERNALANTENNA $938.60700501200 DECTRADIOBASESTATIONOUTDOORHOUSINGV2$380.12700503108 D160PWRSUPPFORD160CHRGRGLOBAL $28.60700503110 D160BATTERY$17.16700511088 DECTIPRADIOBASESTATIONCOMPACTVERSION3IPOFFICE $447.72700503106 D160FRMWUPGCBL $63.44700503109 D160CHRGRW/OPWRSUPP $28.60700503111 D160BELTCLIP$8.84700513191 DECT3730HANDSET $104.00700513192 DECT3735HANDSET $182.00700513193 DECT3735BATTERYCHARGERRACK $247.00700513194 DECT3730/3735PROGRAMMER $144.56Contract No. DMS-17/18-044B Exhibit B 700513195 DECT3735STANDARDBELTCLIP $4.68700513196 DECT3735HANDSETSWIVELBELTCLIP $17.16700513197 DECT373xHEADSETADAPTERWITHQUICKDISCONNECTCABLE $86.84700513199 DECT3730HANDSETLEATHERCASE $23.40700513200 DECT3735HANDSETLEATHERCASE $46.28700513201 DECT3730BATTERYCOVER $4.68700513202 DECT3735HANDSETBATTERYPK $17.16700513323 DECT3735HANDSETWITHALARMLICENSE $383.76700513356 DECTRBSPOWERSUPPLYUK/US/AULEVELVIWITHCHANGEABLEPOWERPINS $64.48MobilityandEndUserClientsͲUCEditionsMedia700512293 AVAYAAURAUTILITYSERVICESR7.1DVD $26.00MobilityandEndUserClientsͲUCEditionsModel211400 UCEDITIONSNEWMODEL $0.00211401 UCEDITIONSADDITIONMODEL $0.00272653 MOBILEACTIVITYASSISTANTNEWMODEL $0.00272654 MOBILEACTIVITYASSISTANTUPGRADE/ADDITIONSMODEL $0.00MobilityandEndUserClientsͲUCEditionsHardware700508246 H175VIDEOCOLLABORATIONSTATIONW/CORDLESSHANDSETWIFICAMERA $816.40700509929 H175VIDEOCOLLABORATIONSTATIONW/ANALOGHANDSETWIFICAMERA $790.40MobilityandEndUserClientsͲUCEditionsSoftwareLicense260101 ONEͲXMOBILER1+SIPMOBILECLIENTFORCM6LICENSELIC:CU $30.68260110 ONEͲXCOMMUNICATORFORMACINTOSHOSR1/R6NEWLICLIC:CU $37.44263130 UCEDITIONSR6.1STANDARDWITHCMR6NEWSEAT1LIC:NU $31.72263132 UCEDITIONSR6.1STANDARDWITHCMR6ENTITLEMENTLIC:NU $0.00263271 ONEͲXCOMMUNICATORR6.1NEW/ADDONELICENCELIC:NU $37.96263272 ONEͲXCOMMUNICATORR6.1UPGRADEONELICENCELIC:NU$7.80266682 1XCESR6.XUPGRADESINGLELICNOCHARGEENTITLELIC:NU $0.00269427 ENTERPRISEEDITIONR6EC500SMRFAR9LIC/E $0.00270055 ENTERPRISEEDITIONR6CMMESSAGINGRFAR6LIC/E $0.00273418 PLDSCMR6APPLICATIONBASESTATIONFORMOBILESUITELIC:CU $0.00273419 PLDSCMR6APPLICATIONBASESTATIONFORCOLLABSUITELIC:CU $0.00380041 AURAR7LARGEENTERPRISEDUPLEXSOLUTIONNEWTRACKING$0.00380042 AURAR7LARGEENTERPRISESIMPLEXSOLUTIONNEWTRACKING $0.00380043 AURAR7EMBEDDEDCMONLYSOLUTIONNEWTRACKING $0.00Contract No. DMS-17/18-044B Exhibit B 380044 AURAR7LARGEENTERPRISEDUPLEXSOLUTIONMIGRATIONTRACKING $0.00380045 AURAR7LARGEENTERPRISEDUPLEXSOLUTIONUPGRADETRACKING $0.00380046 AURAR7LARGEENTERPRISESIMPLEXSOLUTIONMIGRATIONTRACKING $0.00380047 AURAR7LARGEENTERPRISESIMPLEXSOLUTIONUPGRADETRACKING $0.00380048 AURAR7CMVIRTUALPLATFORMSOLUTIONTRACKING $0.00380049 AURAR7CMVIRTUALPLATFORMSOLUTIONMIGRATIONTRACKING $0.00380348 AURAR7CMVIRTUALPLATFORMSOLUTIONUPGRADETRACKING$0.00380349 AURAR7CMVEVAPPLIANCESYSLIC:DS,SR $0.00380360 AURAR7CMDUPLICATEMACVEVAPPLIANCESYSLIC:DS,SR $0.00380361 AURAR7UTILITYSERVICESVEVAPPLICANCESYSLIC:DS,SR $0.00380363 AURAR7MLPSOFTWARELIC:DS $10.40380364 AURAR7ANALOGNEWLIC:NU $20.80380365 AURAR7ANALOGUPGRADELIC:NU $4.16380366 AURAR7ANALOGUPGENTITLELIC:NU $0.00380367 AURAR7ANALOGMOVELIC:NU $4.16380369 AURAR7FOUNDATIONSUITEUPGRADE/UPLIFTENTITLESWLIC:NU;CU;SR$0.00380370 AURAR7FOUNDATIONSUITEMOVE/UPLENTITLESOFTWARELIC:NU;CU;SR $0.00380398 AURAR7CORESUITENEWSOFTWARELIC:NU;CU;SR $156.00380399 AURAR7CORESUITEADDSOFTWARELIC:NU;CU;SR $156.00380400 AURAR7CORESUITEUPGRADE/UPLIFTSOFTWARELIC:NU;CU;SR $48.36380401 AURAR7CORESUITEUPGRADEENTITLESOFTWARELIC:NU;CU;SR $0.00380402 AURAR7CORESUITEUPGRADE/UPLIFTUASOFTWARELIC:NU;CU;SR $13.00380403 AURAR7CORESUITEMOVE/UPLIFTSOFTWARELIC:NU;CU;SR$48.36380404 AURAR7CORESUITEMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00380405 AURAR7CORESUITEMOVE/UPLIFTUASOFTWARELIC:NU;CU;SR $13.00380406 AURAR7CORESUITEUPLIFTFROMR7ANALOGSOFTWARELIC:NU;CU;SR $135.20380407 AURAR7CORESUITEUPLIFTFROMR7BASICIPTSWLIC:NU;CU;SR $135.20380408 AURAR7CORESUITEUPLIFTFROMR7ENHANCEDIPTSWLIC:NU;CU;SR $91.00380409 AURAR7CORESUITEUPLIFTFROMR7FNDSUITESWLIC:NU;CU;SR$26.00380410 AURAR7CORESUITEUPLIFTUAFROMR7FNDSUITESWLIC:NU;CU;SR $13.00380411 AURAR7CORESUITEAVAYASWINVESTPROTECTIONPOLICYLIC:NU;CU;SR $48.36380612 AURAR7POWERSUITENEWSOFTWARELIC:NU;CU;SR $208.00380613 AURAR7POWERSUITEADDSOFTWARELIC:NU;CU;SR $208.00380614 AURAR7POWERSUITEUPGRADE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60Contract No. DMS-17/18-044B Exhibit B 380615 AURAR7POWERSUITEUPGRADEENTITLESOFTWARELIC:NU;CU;SR $0.00380616 AURAR7POWERSUITEUPGRADE/UPLIFTUAFROMBASESWLIC:NU;CU;SR $41.60380617 AURAR7POWERSUITEMOVE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60380618 AURAR7POWERSUITEMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00380619 AURAR7POWERSUITEMOVE/UPLIFTUAFROMBASESWLIC:NU;CU;SR $41.60380620 AURAR7POWERSUITEUPLIFTFROMR7ANALOGSOFTWARELIC:NU;CU;SR$187.20380621 AURAR7POWERSUITEUPLIFTFROMR7BASICIPTSWLIC:NU;CU;SR $187.20380622 AURAR7POWERSUITEUPLIFTFROMR7ENHANCEDIPTSWLIC:NU;CU;SR $143.00380623 AURAR7POWERSUITEUPLIFTFROMR7FNDSUITESWLIC:NU;CU;SR $67.60380624 AURAR7POWERSUITEUPLIFTUAFROMR7FNDSUITESWLIC:NU;CU;SR $41.60380625 AURAR7POWERSUITEUPLIFTFROMR7CORESUITESWLIC:NU;CU;SR$52.00380626 AURAR7POWERSUITEAVAYASWINVESTPRTCTNPOLICYLIC:NU;CU;SR $93.60380627 AURAR7POWERSUITESWINVESTPRTCTNPOLICYSWRLSSBSCPLIC:NU;CU $41.60380661 AURAR7POWERSUITEUPGRADE/UPLIFTUAFRMMOBILESWLIC:NU;CU;SR $41.60380665 AURAR7POWERSUITEMOVE/UPLIFTUAFRMMOBILESWLIC:NU;CU;SR $41.60381051 CORESUITER6MESSAGINGSEATR6BASICTOMAINSTREAMUPLIFTLIC:CU$9.88306609 ASGSECURITYSOFTWARE $802.80307104 ASGSOFTKEYIIFORCM6.X $802.80382925 CORESUITER7MESSAGINGSEATR6BASICTOMAINSTREAMUPLIFTLIC:CU $9.88385438 CORESUITER6MSGR6BASICTOMAINSTREAMUPLDISCOUNTEDUPGLIC:CU $6.76385640 CORESUITER7MSGR6BASICTOMAINSTREAMUPLDISCOUNTEDUPGLIC:CU $6.76386082 AURAR7POWERSUITEUPGRADEFROMCOLLAB/POWERSWLIC:NU;CU;SR$65.00386083 AURAR7POWERSUITEMOVEFROMCOLLAB/POWERSWLIC:NU;CU;SR $65.00386435 ASGSOFTWAREKEYVERSION2.2.1DOWNLOAD $157.50389637 AURAR7SYSTEMMANAGERR7LIC:DS $0.00389638 AURAR6SYSTEMMANAGERR7LIC:DS $0.00389680 AURAR6SYSTEMMANAGERR6UPGRADETOR7LIC:DS $0.00389682 AURAR7SYSTEMMANAGERR6UPGRADETOR7LIC:DS $0.00391426 AVAYAAURAUTILITYSERVICESR7.1VESYSTEMLIC:DS,SR$0.00391427 AVAYAAURAUTILITYSERVICESR7.1AVPSYSTEMLIC:DS,SR $0.00392030 AURACMR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00392031 AURACMR7DUPLICATEMACAMAZONWEBSERVICESAMILIC:DS,SR $0.00392032 AURAUTILITYSERVICESR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00392033 AURASESSIONMANAGERR7AMAZONWEBSERVICESAMILIC:DS,NU,SR $0.00Contract No. DMS-17/18-044B Exhibit B 392034 AURASYSTEMMANAGERR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00392035 AURASMGRR7HIGHCAPACITYAMAZONWEBSERVICESAMILIC:DS,SR $0.00392036 ASBCER7AMAZONWEBSERVICESAMILIC:CU $208.00392037 AESR7AMAZONWEBSERVICESAMILIC:DS $0.00392819 CORESUITER6MESSAGINGSEATR7BASICTOMAINSTREAMUPLIFTLIC:NU $9.88392844 CORESUITER6MSGR7BSCTOMAINSTMUPLIFTDISCOUNTUPGRADELIC:NU $6.76392845CORESUITER7MSGR7BASICTOMAINSTREAMUPLIFTLIC:NU $9.88392847 CORESUITER7MSGR7BSCTOMAINSTREAMUPLIFTDISCOUNTUPGLIC:CU $6.76392970 AURAR7AAMBASICSEATR6UPGRADE/ETOR7LIC:NU $0.26392972 AURAR7AAMMAINSTREAMSEATR6UPGRADE/ETOR7LIC:NU $0.52392974 AURAR6AAMBASICSEATR6UPGRADE/ETOR7LIC:NU $0.26392976 AURAR6AAMMAINSTREAMSEATR6UPGRADE/ETOR7LICE:NU$0.52393298 AURAPRESENCESERVICESR7AMAZONWEBSERVICESAMILIC:DS,SR $0.00393299 AURADEVICESERVICESR7AMAZONWEBSERVICESAMILIC:DS,NU,SR $0.00395685 AURACMR7KVMVIRTUALLIC:DS,SR $0.00395686 AURACMR7DUPLICATEMACKVMVIRTUALLIC:DS,SR $0.00395687 AURAUTILITYSERVICESR7KVMVIRTUALLIC:DS,SR $0.00395691 ASBCER7KVMVIRTUALLIC:CU $208.00395695 SMBRANCHSESSIONMANAGER(BSM)R7KVMVIRTUALLIC:DS,NU,SR$0.00395696 AURAPRESENCESERVICESR7KVMVIRTUALLIC:DS,SR $0.00396794 AURAR8CORESUITENEWSOFTWARELIC:NU;CU;SR $156.00396795 AURAR8POWERSUITENEWSOFTWARELIC:NU;CU;SR $208.00396798 AURAR8CORESUITEADDSOFTWARELIC:NU;CU;SR $156.00396799 AURAR8POWERSUITEADDSOFTWARELIC:NU;CU;SR $208.00397070 AURAR8FOUNDATIONSUITEADDSOFTWARELIC:NU;CU;SR$132.60397071 AURAR8CORESUITESWINVESTPROTECTIONPOLICYLIC:NU;CU;SR $48.36397072 AURAR8CORESUITESWINVESTPROTECTIONPOLICYSRSLIC:NU;CU;SR $13.00397073 AURAR8POWERSUITESWINVESTPROTECTIONPOLICYLIC:NU;CU;SR $93.60397074 AURAR8POWERSUITESWINVESTPROTECTIONPOLICYSRSLIC:NU;CU;SR $41.60397075 AURAR8FNDSUITESWINVESTPROTECTIONPOLICYSRSLIC:NU;CU;SR $0.00397078 AURAR8CORESUITEUPLIFTFROMR8ANALOGSOFTWARELIC:NU;CU;SR$135.20397079 AURAR8POWERSUITEUPLIFTFROMR8ANALOGSOFTWARELIC:NU;CU;SR $187.20397081 AURAR8CORESUITEUPLIFTFROMR8BASICIPTSWLIC:NU;CU;SR $135.20397082 AURAR8POWERSUITEUPLIFTFROMR8BASICIPTSWLIC:NU;CU;SR $187.20Contract No. DMS-17/18-044B Exhibit B 397083 AURAR8CORESUITEUPLIFTFROMR8ENHANCEDIPTSWLIC:NU;CU;SR $91.00397084 AURAR8POWERSUITEUPLIFTFROMR8ENHANCEDIPTSWLIC:NU;CU;SR $143.00397085 AURAR8POWERSUITEUPLIFTFROMR8CORESUITESWLIC:NU;CU;SR $52.00397086 AURAR8CORESUITEUPLIFTUAFROMR8FNDSUITESWLIC:NU;CU;SR $13.00397087 AURAR8POWERSUITEUPLIFTUAFROMR8FNDSUITESWLIC:NU;CU;SR$65.00397088 AURAR8CORESUITEUPLIFTFROMR8FNDSUITESWLIC:NU;CU;SR $26.00397089 AURAR8POWERSUITEUPLIFTFROMR8FNDSUITESWLIC:NU;CU;SR $67.60397092 AURAR8CORESUITEUPGRADE/UPLIFTSOFTWARELIC:NU;CU;SR $48.36397093 AURAR8POWERSUITEUPGRADE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60397094 AURAR8POWERSUITEUPGRADEFROMCOLLAB/POWERSWLIC:NU;CU;SR$65.00397100 AURAR8CORESUITEUPGRADE/UPLIFTUASOFTWARELIC:NU;CU;SR $13.00397101 AURAR8POWERSUITEUPGRADE/UPLIFTUAFROMBASESWLIC:NU;CU;SR $41.60397102 AURAR8POWERSUITEUPGRADE/UPLIFTUAFRMMOBILESWLIC:NU;CU;SR $41.60397103 AURAR8CORESUITEMOVE/UPLIFTSOFTWARELIC:NU;CU;SR $48.36397104 AURAR8POWERSUITEMOVE/UPLIFTSOFTWARELIC:NU;CU;SR $93.60397106 AURAR8CORESUITEMOVE/UPLIFTUASOFTWARELIC:NU;CU;SR$13.00397107 AURAR8POWERSUITEMOVE/UPLIFTUASOFTWARELIC:NU;CU;SR $41.60397108 AURAR8ANALOGNEW/ADDLIC:NU $20.80397109 AURAR8ANALOGUPGRADELIC:NU $4.16397111 AURAR8ANALOGUPGRADE/MOVELIC:NU $4.16397186 AURAR8MLPSOFTWARELIC:DS $10.40397332 ASBCER7AMAZONWEBSERVICESAMIIPOLIC:CU $208.00397333 ASBCER7KVMVIRTUALIPOLIC:CU $208.00398136DEVICEADAPTERR8VEVAPPLIANCESYSTEMENABLEMENT $0.00398137 DEVICEADAPTERR8AMAZONWEBSERVICESAMIENABLEMENT $0.00398138 DEVICEADAPTERR8KVMVIRTUALENABLEMENT $0.00398139 DEVICEADAPTERR81STBREEZER3SERVERINSTANCELIC:DS $0.00398140 DEVICEADAPTERR8ADDITIONALBREEZER3SRVRINSTANCELIC:DS $1,570.40398141 DEVICEADAPTERR8SYSTEMLIC:DS $520.00398142 DEVICEADAPTERR8NEWSYSTEMTRACKING $0.00398558 CORESUITER8MSGR7BASICTOMAINSTREAMUPLIFTLIC:NU$9.88398559 CORESUITER8MSGR7BSCTOMAINSTREAMUPLIFTDISCOUNTUPGLIC:CU $6.76398571 AURAR8AAMBASICSEATR6UPGRADE/ETOR7LIC:NU $0.26398572 AURAR8AAMMAINSTREAMSEATR6UPGRADE/ETOR7LIC:NU $0.52Contract No. DMS-17/18-044B Exhibit B LicenseSubscriptionͲEnterpriseUnifiedCommunications403541 UCBASICLICFIXEDSUBS1YRMTHLY $5.81403542 UCBASICLICFIXEDSUBS1YRANPREPD $5.35403543 UCBASICLICFIXEDSUBS3YRMTHLY $5.35403544 UCBASICLICFIXEDSUBS3YRANPREPD $4.88403545 UCBASICLICFIXEDSUBS3YRMTHLY $4.88403546 UCBASICLICFIXEDSUBS5YRANPREPD $4.42403547 UCCORELICFIXEDSUBS1YRMTHLY $8.60403548 UCCORELICFIXEDSUBS1YRANPREPD$7.91403549 UCCORELICFIXEDSUBS3YRMTHLY $7.91403550 UCCORELICFIXEDSUBS3YRANPREPD $7.21403551 UCCORELICFIXEDSUBS3YRMTHLY $7.21403552 UCCORELICFIXEDSUBS5YRANPREPD $6.51403553 UCPOWERLICFIXEDSUBS1YRMTHLY $16.97403554 UCPOWERLICFIXEDSUBS1YRANPREPD $15.35403555 UCPOWERLICFIXEDSUBS3YRMTHLY$15.11403556 UCPOWERLICFIXEDSUBS3YRANPREPD $13.72403557 UCPOWERLICFIXEDSUBS3YRMTHLY $13.49403558 UCPOWERLICFIXEDSUBS5YRANPREPD $12.32MusiconHoldHardware405127879 MOHLICENSECOVERINGTHEPERFORMANCEOVERTELEPHONELINES $76.32406769455 MUSIC/MAGICONHOLDMUSICONLYONECUSTOMPRODUCTIONͲ4MINUTES $126.72700427503 MUSIC/MAGICONHOLDMESSAGERDIGITALANNOUNCERWITHUSBPTMP3 $306.00700406127 ANALOGMUSICONHOLDINTERFACERHS $92.40VideoCommunicationsHardware55211Ͳ00023 AVIXXTCAMERASWITCH $314.0855111Ͳ00057 AVIXXTSIMPLIFIEDREMOTECONTROL $31.2055211Ͳ00004 AVIXROOMSYSTEMXT5000CODECONLY $2,860.0055211Ͳ00008 AVIXXT1ͲWAYMICROPHONEPOD $188.7655211Ͳ00021 AVIXROOMSYSTEMXT5000SERVERFORIPOFFICE $2,743.0055211Ͳ00821 AVIXROOMSYSTEMXT5000ENDPOINTW/EMBEDDEDMCUIPONE $2,743.0055411Ͳ10001 AVIXEXECUTIVEXTE240R$2,600.0055411Ͳ10401 AVIXEXECUTIVEXTE240RTAA $2,600.0055411Ͳ10801 AVIXEXECUTIVEXTE240RNONͲENCRYPTED $2,600.00Contract No. DMS-17/18-044B Exhibit B 700514585 AVIXXTADVANCEDCAMERAII $2,451.80VideoCommunicationsSoftwareLicense308244 AVAYAEQUINOXVIRTUALDESKTOPINTERFACEEMBDLINUXLIC:CU $52.52308245 AVAYAEQUINOXVIRTUALDESKTOPINTERFACEEMBDWINDOWSLIC:CU $52.52308246 AVAYAEQUINOXVIRTUALDESKTOPINTERFACETRACKERLICENSELIC:CU $0.00308247 AVAYAEQUINOXVIRTUALDSKTPINTERFACEEMBDLINUXUPGRAGELIC:CU $52.52308248 AVAYAEQUINOXVIRTUALDESKTOPINTERFACEEMBDWINDOWSUPGLIC:CU $52.52308249 AVAYAEQUINOXVIRTUALDESKTOPINTERFACETRKLICUPGRADELIC:CU $0.00VideoCommunicationsͲRadvisionHardware39000Ͳ00005 AVIXPWRCORD125V1.83MPLUG3POLESUL817CONNC13USA $15.6055111Ͳ00056 AVIXXTSERIESCAMERAMOUNT $93.6055111Ͳ00060 AVIXXTCABLECAMERAMULTICABLEWIRING2.5M $62.4055211Ͳ00011 AVIXMEETINGCENTERCARTONLYSINGLE $2,860.0055211Ͳ00014 AVIXROOMSYSTEMXT4300 $2,340.0055211Ͳ00404 AVIXROOMSYSTEMXT5000CODECONLYTAA $2,860.0055211Ͳ00414AVIXROOMSYSTEMXT4300TAA $2,340.0055211Ͳ00421 AVIXROOMSYSTEMXT5000SERVERFORIPOTAA $2,743.0055211Ͳ00814 AVIXROOMSYSTEMXT4300NONͲENCRYPTED $2,340.0055411Ͳ00012 AVIXPWRCORDKITUSA $20.8055411Ͳ00013 AVIXPWRCORDKITTAIWAN $20.8055511Ͳ00007 AVIXXTPREMIUMMICROPHONEPOD $416.0054111Ͳ00006 AVIXXTTELEPRESENCEPLATFORM $18,938.4055111Ͳ00022 CABLEHDMIM/MFORDISPLAY25M$19.2455111Ͳ00023 AVIX3ͲWAYMICROPHONEPOD15MCABLE $50.9655111Ͳ00027 VISCACROSSCABLE10M $37.9655111Ͳ00029 DVID/HDMICABLE5MT $50.9655111Ͳ00034 AVIX3ͲWAYMICROPHONEPOD6MCABLE $31.7255211Ͳ00003 AVIXROOMSYSTEMXT5000OPTIONALCABLEKIT $190.8455211Ͳ00005 AVIXROOMSYSTEMXT5000SERIESWALLMOUNTKIT $126.8855211Ͳ00013 AVIXXTFLEXCAMERA$1,560.0055211Ͳ00024 AVIXROOMSYSTEMXT4300CODECONLY $1,508.0055211Ͳ00424 AVIXROOMSYSTEMXT4300CODECONLYTAA $1,508.0055211Ͳ00824 AVIXROOMSYSTEMXT4300CODECONLYNONͲENCRYPTED $1,508.0055511Ͳ00004 AVIXROOMSYSTEMXT7100CODECONLY $4,160.00Contract No. DMS-17/18-044B Exhibit B 55511Ͳ00401 AVIXROOMSYSTEMXT7100TAA $6,760.0055511Ͳ00404 AVIXROOMSYSTEMXT7100CODECONLYTAA $4,160.0055511Ͳ00804 AVIXROOMSYSTEMXT7100CODECONLYNE $4,160.00700512191 AVIXXTDELUXECAMERA $2,184.00700512192 AVIXXTOPTIONALCAMERACABLEKIT $130.00700513892 AVIXCOLLABORATIONUNITCU360 $647.28700513893 AVIXCOLLABORATIONUNITCU360NONͲENCRYPTED $2,088.00700513894 AVIXCU360COLLABORATIONUNITTAA $647.28700513898AVIXCOLLABORATIONUNITCU360OPTIONALCABLEKIT $164.88700514534 AVIXHUDDLECAMERA020 $215.28700514535 AVIXHUDDLECAMERA050 $575.28700514683 AVIXONECABLECONNECTIONHUB $92.88700514852 AVIXCOLLABORATIONUNITCU360POWERSUPPLYSPARE $36.00700514853 AVIXCOLLABORATIONUNITCU360REMOTECONTROLSPARE $36.00700514938 AVAYAIXTRACKINGCAMERATC220 $4,160.00700514939 AVIXXT/HUDDLECAMERAPOWERSUPPLY $41.60700515002 VISCACAMERACONTROLWITHPOWERCABLE5M$39.00VideoCommunicationsͲRadvisionSoftwareLicense306720 CMR6SCOPIANAMEDENDPOINTLIC:NU $785.20306721 CMR6SCOPIAGUESTENDPOINTCONCURRENTLIC:CU $4,188.60381076 AVAYASCOPIASTREAMINGANDRECORDING5PORTSALLINONELIC:CU $15,600.00381079 AVAYASCOPIASTREAMINGANDRECORDING5PORTSALLINONENELIC:CU $15,600.0055111Ͳ00035 AVIXXTTELEPRSNCPLTFRMOPTLIC:DS $0.0055111Ͳ00904 AVIXXT12MBPSOPTIONBYEMAIL $634.4055111Ͳ00910SCOPIAXTDESKTOP4LIC:DS $1,560.0055111Ͳ00912 SCOPIAXTDESKTOP4TO9UPGRADELIC:DS $1,300.0055111Ͳ00913 AVIXXTUPGRADEFULLMCU4>FULLMCU9 $1,664.0055111Ͳ00916 AVIXXT10002NDLANPORTENABLEBYEMAIL $126.8855111Ͳ00917 AVIXCONTROLBYEMAIL $317.2055111Ͳ00918 SCOPIAMCUXT1200DEMOLIC:DS $0.0055111Ͳ00919 SCOPIADESKTOPXT1000DEMOLIC:DS $0.0055111Ͳ00941 AVIXXTFULLSMB4SOFTWAREANDLICENSEPACKAGEB$3,120.0055111Ͳ00942 AVIXXTFULLSMB9SOFTWAREANDLICENSEPACKAGEB $5,200.0055111Ͳ00947 AVIXXTFULLCUSTOMIZEBRANDLIC:DS $520.00Contract No. DMS-17/18-044B Exhibit B 55111Ͳ00948 AVIXADDLAUDIOCODECPACKOPTIONEMAIL $63.4455111Ͳ00951 AVIXXTFULLMCU4LICENSEPACKAGE $1,820.0055111Ͳ00952 AVIXXTFULLMCU9LICENSEPACKAGE $3,380.0055111Ͳ00953 AVIXXTUPGRADEFULLMCU4>FULLSMB4 $1,664.0055111Ͳ00954 AVIXXTUPGRADEFULLMCU9>FULLSMB9 $2,184.0055111Ͳ00955 AVIXXTUPGFULLSMB4>FULLSMB9 $2,184.0055211Ͳ00012 AVIXMEETINGCENTERCARTONLYDUAL$3,432.0055211Ͳ00804 AVIXROOMSYSTEMXT5000CODECONLYNONͲENCRYPTED $2,860.0055211Ͳ00914 SCOPIASECONDHDDISPLAYENABLE $1,560.0055546Ͳ00020 TELEPRESENCECONNECTIVITYLICENSEFORSCOPIAELITE $40,445.6055546Ͳ00903 INCREASEDCAPACITYOPTIONFORSCOPIAELITE5115/521560PTSEMAIL $9,822.8055546Ͳ00904 INCREASEDCAPACITYOPTIONFORSCOPIAELITE5230120PTSBYEMAIL $17,334.2055546Ͳ00920 SCOPIAELITETELEPRSNCCONNLIC:DS$36,400.0055111Ͳ00922 AVIXXTSERIESZOOMUPGRADELICENSE $878.8055111Ͳ00937 AVIXXT1080PUPGRADE $1,258.4055411Ͳ00910 AVIXEXECUTIVEXTE240DEMOLIC:DS $0.0055546Ͳ00902 INCREASEDCAPACITYOPTIONFORSCOPIAELITE511040PORTSBYEMAIL $7,511.4055598Ͳ00016 SCOPIAECSPROALTERNATEGK $0.0088597Ͳ00008 ECSPROADDL25PORTS/125REG $4,334.2088598Ͳ00005 ECSPROALTGKADDL25PORTS/125REG$1,560.0088678Ͳ00002 EQUINOXR9H.323EDGEAPPLIANCE10PTLIC:CU $4,565.6055590Ͳ00925 SCOPIASOLUTIONAPIDOWNLOADLIC:DS $2,860.00386986 EQNXR9WEBCOLLABORATION40PORTLIC:DS $2,600.00386987 EQNXR9WEBCOLLABORATION40PORTNONENCRYPTLIC:DS $2,600.00387350 EQNXR9WEBCOLLABORATIONAURAPOWERSUITELIC:DS $5,200.00387351 EQNXR9WEBCOLLABORATIONAURAPOWERSUITENONENCRYPTLIC:DS $5,200.00387353 EQNXR9MEDIASERVER10V/500APORTLIC:DS$18,200.00387354 EQNXR9MEDIASERVER10V/500APORTNONENCRYPTLIC:DS $18,200.00387357 EQNXR9MEDIASERVERAURAPOWERSUITELIC:DS $0.00387358 EQNXR9MEDIASERVERAURAPOWERSUITENONENCRYPTLIC:DS $0.00387359 EQNXR9MEDIASERVERWEBRTCGATEWAYLIC:DS $130.00387360 EQNXR9MEDIASERVERWEBRTCGATEWAYNONENCRYPTLIC:DS $4,680.00387361 EQNXR9MEDIASERVERVIRTUALAPPLIANCESYSLIC:DS,SR $650.00387366 EQNXR9H.323EDGE10PORTLIC:DS$4,513.60Contract No. DMS-17/18-044B Exhibit B 387367 EQNXR9H.323EDGE10PORTNONENCRYPTLIC:DS $4,513.60387374 EQNXR9EDGEH.323VIRTUALAPPLIANCESYSTEMLIC:DS $520.00387375 EQNXR9MGMTENTERPRISEEDTNLIC:DS,SR $3,640.00387376 EQNXR9MGMTENTERPRISEEDTNNONENCRYPTLIC:DS,SR $3,640.00387377 EQNXR9MGMTMULTIͲTENANTEDTNLIC:DS,SR $5,200.00387378 EQNXR9MGMTMULTIͲTENANTEDTNNONENCRYPTLIC:DS,SR $5,200.00387383 EQNXR9MGMTNODELIC:DS,SR $1,300.00387426 EQNXR9MGMTENTERPRISEEDTNUPGRADELIC:DS,SR$1,300.00387427 EQNXR9MGMTENTERPRISEEDTNNONENCRYPTUPGLIC:DS,SR $1,300.00387428 EQNXR9MGMTMULTIͲTENANTEDTNUPGRADELIC:DS,SR $1,300.00387429 EQNXR9MGMTMULTIͲTENANTEDTNNONENCRYPTUPGRDLIC:DS,SR $1,300.00389893 APPLIANCEVRTLPLTFRMR7+XLSERVER(GREATERTHAN32vCPU)LIC:SR $941.20389943 EQNXR9MGMTENTERPRSEEDTNAACMIGRTNLIC:DS,SR $1,300.00389944 EQNXR9MGMTENTERPRISEEDTNAACNONENCRYPTMIGRTNLIC:DS,SR$1,300.00389952 EQNXR9SOLUTIONAPIDOWNLOADLIC:DS $2,860.00389953 EQNXR9MEDIASERVERAURAPOWERSUITEAACMIGRTNLIC:DS $0.00389954 EQNXR9MEDIASERVERAURAPOWERNONENCRYPTAACMIGRTNLIC:CU $0.00389957 ASBCER7STDSVCSSES1Ͳ500FOREQNXR9MEDIASERVERLIC:DS $0.00389958 ASBCER7ADVSVCSSES1Ͳ500FOREQNXR9MEDIASERVERLIC:DS $0.00389959 SCOPIAELITE6105UPGRADETO6110STANDALONEOPTIONLIC:DS$20,800.00389960 SCOPIAELITE6105UPGTO6110STANDALONEOPTIONNONENCRYPTLIC:DS $20,800.00389961 EQNXR9STREAMINGANDRECORDINGWINDOWSIMAGELIC:DS $0.00389962 EQNXR9STREAMINGRECORDINGGATEWAYVIRTUALAPPLIANCESYSLIC:DS $0.00389963 EQNXR9STRMGRCDGALLIN1WEBCOLLABRCDG5P/15PTAUDAACMGENTLLIC:DS $0.00389964 EQNXR9STRMGRCDGMGRWEBCOLLABRCDG5/PT15PTAUDAACMGENTLLIC:DS $0.00390574 EQNXR9MGMTVAASNONͲENCRYPT/SUPGRADELIC:DS,SR$1,140.00390577 EQNXR9MGMTENTERPRISEEDTNBASICENTITLELIC:DS,SR $0.00390579 EQNXR9MGMTMULTIͲTENANTEDBASICENTITLELIC:DS,SR $0.00390759 EQUINOXR9MANAGEMENTFORPOWERSUITEMIGRATIONLIC:DS $650.00390775 EQNXR9MGMTENTERPRISEEDTN/EENTITLELIC:DS,SR $0.00390776 EQNXR9MGMTENTERPRISENONENCRYPT/EENTITLELIC:DS,SR $0.00390777 EQNXR9MGMTENTERPRISEHW/EENTITLELIC:DS,SR$0.00390779 EQNXR9MGMTENTERPRISEEDTNBASICLIC:DS,SR $3,640.00390780 EQNXR9MGMTENTERPRISEEDTNBASICNONENCRYPTLIC:DS,SR $3,640.00Contract No. DMS-17/18-044B Exhibit B 390781 EQNXR9MGMTMULTIͲTENANTBASICLIC:DS,SR $5,200.00390782 EQNXR9MGMTMULTIͲTENANTBASICNONENCRYPTLIC:DS,SR $5,200.00390787 EQNXR9MGMTENTERPRISEEDTNAACBASICMIGRTNLIC:DS,SR $0.00390788 EQNXR9MGMTENTERPRISEEDTNAACBSCMIGRATNNONENCRYPTLIC:DS,SR $0.00390911 EQNXR9MGMTAURAPWRAACPWRNONENCRYPTMIGRTNENTITLELIC:CU,SR $1,300.00390912 EQNXR9MGMTAURAPWRAACPWRSTEBASICMGRATNENTITLELIC:CU,SR$0.00390916 EQNXR9MEDIASERVERAUDIOONLY200PORTLIC:DS $7,280.00390917 EQNXR9MEDIASERVERAUDIOONLY200PORTNONENCRYPTLIC:DS $7,280.00390918 EQNXR9MGMTENTERPRISEEDTNAACMIGRTNUPGLIC:DS,SR $2,548.00390919 EQNXR9MGMTENTERPRISEEDTNAACNONENCRYPTMIGRTNUPGLIC:DS,SR $2,548.00391580 EQNXR9MGMTENTERPRISEEDTNAACBASICMIGRTNUPGLIC:DS,SR $1,274.00391581 EQNXR9MGMTENTPRSEDTNAACBSCNONENCRYPTMIGRTNUPGLIC:DS,SR$1,274.00391610 EQNXR9MGMTAURAPWRAACPWRSTENONENCRYPTMIGRTNUPGLIC:CU,SR $1,300.00391612 EQUINOXR9MANAGEMENTFORPOWERSUITEMIGRATIONNONENCRYPTEDLIC:DS $650.00391613 CMR7EQNXR9NAMEDENDPOINTLIC:NU $2,600.00392214 EQNXR9MEDIASERVERVIRTUALAPPLIANCEMIGRATIONSYSLIC:DS,SR $0.00392289 EQNXR9MEDIASRVRAAC/MXTURNKEYMIGRATIONUPGLIC:DS$12,740.00392290 EQNXR9MEDIASRVRAAC/MXTURNKEYNONENCRYPTMIGRATIONUPGLIC:DS $12,740.00392291 EQNXR9MANAGEMENTENTERPRISEVERSIONLIC:DS $3,640.00392293 EQNXR9MANAGEMENTMULTIͲTENANTVERSIONLIC:DS $5,200.00392863 EQNXR9MANAGEMENTFORPOWERSUITELIC:DS $1,300.00392864 EQNXR9MANAGEMENTFORPOWERSUITENONͲENCRYPTEDLIC:DS $1,300.00393090 EQNXR9STRMGRCDGALLIN1WEBCOLLABRCDG5/15PTAUDAACMGUPLIC:DS $10,920.00393091 EQNXR9STRMGRCDGMGRWEBCOLLABRCDG5/15PTAUDAACMGUPLIC:DS$0.00393092 EQNXR9STRMGRCDGALLIN1WEBCOLLABRCDG5/15PTAUDAACMGUPNELIC:DS $10,920.00393093 EQNXR9STRMGRCDGMGRWEBCOLLABRCDG5/15PTAUDAACMGUPNELIC:DS $0.00393165 EQNXR9STREAMINGANDRECORDING5PORTALLINONELIC:CU $15,600.00393166 EQNXR9STREAMINGANDRECORDINGMANAGERLIC:DS $10,400.00393167 EQNXR9STREAMINGANDRECORDINGMEDIANODELIC:DS $26,000.00393168 EQNXR9STREAMINGANDRECORDING5PTALLINONENELIC:CU$15,600.00393169 EQNXR9STREAMINGANDRECORDINGMANAGERNELIC:DS $10,400.00393300 EQNXR9STREAMINGANDRECORDINGMEDIANODENELIC:DS $26,000.00396253 LOCKIXXTBRANDCUSTOMIZATIONLIC:DS $0.00398563 EQUINOXR9MANAGEMENTJITCFORPOWERSUITELIC:DS $899.60Contract No. DMS-17/18-044B Exhibit B 402453 ASBCER8STDSVCSSESFOREQNXR9MEDIASERVERLIC:DS $0.00402454 ASBCER8ADVSVCSSESFOREQNXR9MEDIASERVERLIC:DS $0.00402502 ASBCER8STANDARDSVCSFOREQUINOXCONFERENCINGR9UPGRADE $0.00402503 ASBCER8ADVANCEDSVCSFOREQUINOXCONFERENCINGR9UPGRADE $0.00402504 ASBCER8STANDARDSVCSFOREQUINOXCONFERENCINGR9ENTITLEDUPG $0.00402505 ASBCER8ADVANCEDSVCSFOREQUINOXCONFERENCINGR9ENTITLEDUPG$0.00Contract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲAvayaPhonesThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCIPClientsInternetTelephonesN0212463 HandsetCordͲUniversalReplacement2.7mCharcoal $8.84NT5S05AE IPSoftphone3456UserLicense $29.44NTBT57AAEnhancedUserlicenseforCS1000VoIPintegrationwithLotusSametimeͲincrementsSIPNandincludesAvayaPlugͲin3457license$185.60NTBT57ABPremiumUserlicenseforCS1000VoIPintegrationwithLotusSametimeͲincrementsSIPNandincludesAvayaPlugͲin3457license$185.60NTDU96BB70E62007IPDeskphoneͲCharcoalwithBezelnopowersupply(RoHS) $556.40NTDW84BA IPSoftphone2050NewUserLicense $28.80NTDW84CA 2050IPSoftphoneUpgradeUserElectronicAuthorizationLicense $19.84NTEX14MDE6 MobileUSBHeadsetAdapterKitͲwithHeadset(RoHS) $181.48NTYS01EAE6 IPClientsUNIStimVPNClientElectronicAuthorizationLicenseͲ1year $59.52NTYS03AFE6 1120EIPDeskphoneͲGraphitewithIconkeycapsnopowersupply(RoHS) $301.51NTYS03BFE6 1120EIPDeskphoneͲGraphitewithEngkeycapsnopowersupply(RoHS)$301.51NTYS05AFE6 1140EIPDeskphoneͲGraphitewithIconkeycapsnopowersupply(RoHS) $460.28NTYS05BFE6 1140EIPDeskphoneͲGraphitewithEnglishkeycapsnopowersupply(RoHS) $460.28NTYS08ABE6 1100SeriesExpansionModuleͲGraphite(RoHS) $251.47NTYS09AA70E6IPPhone1100SeriesandIPPhone1200SeriesHandsetCharcoalͲRoHS $27.04NTYS11BB70E6FootstandKitincludingcoverfor11101150EIPDeskphone $13.00NTYS11CBE6 FootstandKitincludingcover1120E1140E1165EIPDeskphoneforCat6cable $14.04NTYS12AAE6 IPPhone11xxPhonenumberlabelandlenskit(Packageof12)_RoHS $9.88NTYS14AAE6 StandardIECcableͲNorthAmerica(RoHS) $11.96NTYS15DAE6 IPPhone1100IconKeyCapKit(1120E,1140E) $8.84NTYS15EAE6 IPPhone1100EnglishTextKeyCapKit(1120E,1140E)$8.84NTYS17EAE6IPPhoneGlobalPowerSupply(2007,1100,1200)(RoHS).ThisdoesnotincludetheIECPowerCord.Countryvarianttobeorderedseparately.$17.16NTYS31ABE6 11001200SeriesIPDeskphoneWidebandHandset(fromPrimo) $30.16NTYS32CAE6 AvayaBrandlinesͲ1140E1150E1165EͲBagof12 $8.84NTYS01QAE6 IPClientsUNIStimSecureCallRecordingͲ1year$119.04NTYS01RAE6 IPClientsUNIStimSecureCallRecordingRefreshͲ1year $83.20Contract No. DMS-17/18-044B Exhibit B NTYS01SA IPClientsUNIStimSecureCallRecordingElectronicAuthorizationLicenseͲ3year $238.08NTYS01SB IPClientsUNIStimSecureCallRecordingElectronicAuthorizationLicenseͲ5year $356.48NTYS01FAE6 IPClientsUNIStimVPNClientRefreshElectronicAuthorizationLicenseͲ1year $41.601400SeriesDigitalTelephonesHardware700469968 BUTTONMODULEDBM32FOR1400SERIES $100.48700504841 1408TELSETFORCM/IPOFFICE/INTEGRALENTERPRISEUpNICONONLY $147.84700508193 1403TELSETFORIPOFFICEICON $87.04700508194 1416TELSETFORCM/IPOFFICE/INTEGRALENTERPRISEUpNICON $184.961600SeriesIPTelephonesHardware700415599 MODULEBONDBRIDGE1400/1600SERIES32BREPLACEMENT $3.83700415607 PoEPOWERADAPTERFOR1603IPPHONE $20.88700415615 IPPHONE1403/1603REPLACEMENTWEDGESTAND/WALLMOUNTKITBLACK $6.13700415623 IPPHONE1408/1608WALLMOUNTKIT $11.52700415631 IPPHONE1416/1616WALLMOUNTKIT $11.52700415649 DESIGNATIONLABELS1408/1608IPPHONEPACKAGE(50LABELS) $26.64700415656 IPPHONE1416/1616/32BMODULEDESIGNATIONLABELSPKG(50LABELS) $26.64700415664 DESIGNATIONLABELSCOVER1408/1608REPLACEMENTQTY10$3.83700415672 DESIGNATIONLABELCOVER1416/1616/32BREPLACEMENTQTY20 $7.92700415706 DESIGNATIONLABELSIPPHONE1403/1603PACKAGE(50LABELS) $26.64700415714 IPPHONE1408/1608FLIPSTANDREPLACEMENTBLACK $6.13700415722 IPPHONE1416/1616FLIPSTANDREPLACEMENTBLACK $6.13700427495 14xx/16xxREPLACEMENTHANDSETS1G2 $9.36700429707 HANDSETCORD9'1400/1600SERIESREPLACEMENTBLACK $3.83700432800 IPPHONE1400/1600SERIESREPLACEMENT32BUTTONMODULESTANDBLACK 6.1272700434228 DESIGNATIONLABELS1408/1608IPPHONEA4QTY50$26.64700434236 DESIGNATIONLABELS1416/1616/32BIPPHONEA4QTY50 $26.64700451263 POWERADAPTERFOR1600IPPHONES5VARGENTINA $9.60700508258 1603SWͲIIPDESKPHONEGLOBALICONONLY $108.16700508259 1603ͲIIPDESKPHONEGLOBALICONONLY $79.36700508260 1608ͲIIPDESKPHONEGLOBALICONONLY $154.882500SeriesAnalogTelephonesHardware108209016 TELSETSINGLELINERINGVOLUMECONTROL2500BLACK $50.56108209032 TELSETSINGLELINERINGVOLUMECONTROL2554BLACKMMGNͲ003 $72.96108209057 TELSETSINGLELINERINGVOLUMECONTROL2500BLACK $63.36Contract No. DMS-17/18-044B Exhibit B 108209073 TELSETSINGLELINERINGVOLUMECONTROL2554BLACKYMGPͲ003 $78.723700SeriesDectHandsetsHardware700479462 DECT3749HANDSET$855.40700479470 DECT374xHANDSETBASICCHARGERKITEUROPEAN $49.40700479488 DECT374xHANDSETADVANCEDCHARGERKITEUROPEAN $202.80700479496 DECT37xxHANDSETRACKMOUNTCHARGERKIT $374.40700479504 DECTMULTIͲBATTERYCHARGERFOR3740 $475.80700479512 DECT374xHEADSETMICROPHONEONBOOM $377.00700479520 DECT374xHEADSETINDUSTRY $493.48700479538 DECT374xHEADSETADAPTERINDUSTRYANDATEX $261.04700479546 DECTHANDSETLEATHERCASE374x $69.68700479553 DECT374xHANDSETBASICBELTCLIP$14.56700479561 DECT374xHANDSETSWIVELBELTCLIP 17.16700500841 DECT3740HANDSETBATTERYPACK $58.24700500842 DECT3749HANDSETBATTERYPACK $69.68700500843 DECT3749BATTERYPACKOPENER $18.72700500871 DECT374xHANDSETBASICCHARGERKITUK/NAR/AUSTRALIA $49.40700500872 DECT374xHANDSETBASICCHARGERKITMEXICO $49.40700500873 DECT374xHANDSETBASICCHARGERKITARGENTINA $49.40700500874 DECT374xHANDSETADVANCEDCHARGERKITUK $203.32700500875 DECT374xHANDSETADVANCEDCHARGERKITNORTHAMERICAREGION$203.32700500876 DECT374xHANDSETADVANCEDCHARGERKITAUSTRALIA $203.32700500877 DECT374xHANDSETADVANCEDCHARGERKITBRAZILMEXICO $203.32700500878 DECT374xHANDSETADVANCEDCHARGERKITARGENTINA $203.32700500879 DECT374xHEADSETADAPTERQD $86.84700501216 DECTSITESURVEYKITV2WITHBATTERYPACK $1,476.80700501217 DECTSITESURVEYKITV2WITHOUTBATTERYPACK $949.00700501218 DECTSITESURVEYKITV2SPAREBATTERY$448.24700501219 DECTSITESURVEYKITV2SPARECHARGER $224.12700510284 DECT3745HANDSET$435.249400SeriesDigitalDeskphonesHardware700508195 9404TELSETFORCM/IEUpNICON $263.68700508196 9408TELSETFORCM/IEUpNICON $405.12700508255 9408TELSETFORCM/IEUpNTAAICON $405.12Contract No. DMS-17/18-044B Exhibit B 9500SeriesDigitalDeskphonesHardware700508197 9504TELSETFORIPOICON $193.28700508257 9508TELSETFORIPOTAAICON $284.16700508256 9504TELSETFORIPOTAAICON $193.28700504842 9508TELSETFORIPOICONONLY $284.169600SeriesIPDeskphonesHardware700383375 IPPHONE9620/94XX/95XXWALLMOUNT $15.12700383383 IPPHONE9630/40/50AND9621/41WALLMOUNT $16.56700383888 IPPHONE9630/40/50AND21/41WEDGESTAND $15.12700409857 IPPHONE9600REPLACEMENTPOWERCORDGIGABITETHERNETADAPTER $9.36700446370 14XX/16XX/94XX/95XX/96XXAMPLIFIEDSPEECHHANDSETROHS $152.64700462518 IPPHONEBUTTONMODULEFOR9600SERIESMODELSGREY $113.36700480643 BUTTONMODULE12BUTTON $94.64700500723 FACEPLATEKIT9621G/9641GPACKOF25 $108.16700500727 BUTTONMODULE12REPLACEMENTSTAND$8.32700383318 IPPHONE96XXREPLACEMENTHANDSETCORD9FT $4.41700383326 CAT5EETHERNETCABLE9FT/3M $6.13700383821 96XX/J100REPLACEMENTHANDSETCORD25FT $4.41700416548 IPPHONE96XXREPLACEMENTHANDSET $7.80700416563 IPPHONE9630/40/50AND9621/41REPLACEMENTSTANDSILVER $7.80700416571 IPTELEPHONEBUTTONMODULESBM24REPLACEMENTSTANDGRAYSBM24S1A $5.20700431141 FACEPLATESBM24BLUEPACK25 $401.76700431349 FACEPLATESBM24SILVERPACK25 $401.76700500728 9641GCALLCENTREFACEPLATEADAPTATIONKIT(PK25)$131.56700504845 IPPHONE9611GGLOBAL$264.16700505424 IPTELEPHONE9608GGREYGIGABITETHERNET $211.64700505992 IPTELEPHONE9641GS$361.40700507946 IPTELEPHONE9608GGRAYGIGABITETHERNET(TAA) $211.64700507948 IPPHONE9611GICONONLY(TAA) $264.16700509409 IPTELEPHONE9641GSTAA $361.40700509740 9621G/9641GENGLISHFACEPLATE(25PK) $106.60700509981 IPTELEPHONE9641GSWITHOUTFACEPLATE $361.40700510609 TDM/IPPHONE940494089504950896089611REPLACEMENTTͲSTAND $7.80AccessoriesHardwareContract No. DMS-17/18-044B Exhibit B 700501780 DECTAVAYAINBUILDINGWIRELESSSERVERR2FRONTMOUNTINGKIT $49.92700501993 DECTIPDECTGATEWAY48VDC/110Ͳ230VACTOSUPPORT16ISDNBS $6,331.00700511089 DECTTDM/ISDNRADIOBASESTATIONVERSION3WITHINTERNALANTENNA $377.00700511090 DECTTDM/ISDNRADIOBASESTATIONVERSION3WITHEXTERNALANTENNA $408.72700511091 DECTTDM/ISDNRADIOBASESTATIONVERSION3WITHINTANTENNAͲTAA $417.56108004292 TELSETHANDSETCORDH4DU9FTBLACK$4.41407327170 HANDSETAMPLIFIEDHEARING2523ABLACK $39.04700333420 CUSTOMNIUCONNECTORSRJ45TODB25FGRAY $136.00700405665 REPLACEMENTTERMINALBONDBRIDGEFORSBM24 $4.79700503700 AVAYAB189IPCONFPHONE $858.00700507187 H100SERIESPOWERSUPPLY $20.80700508273 H100SERIESWIREDANALOGHANDSETREPLACEMENT $20.80700509907 H100SERIESSHORTCAMERACABLE $15.60108004300 TELSETHANDSETCORDH4DU12FTBLK $6.12700508269 H100SERIESCORDLESSDECTHANDSETREPLACEMENT $78.00700508537 H100SERIESHDVIDEOCAMERA$182.00700509906 H100SERIESANALOGHANDSETCORDREPLACEMENT $5.20700509908 H100SERIESLONGCAMERACABLEREPLACEMENT $15.60700510192 H100SERIESHDMICABLE1.5MMALEͲTOͲMALE $15.60700510850 VANTAGEOPTIONALPOWERSUPPLYLEVELVI $20.80700511777 GLOBALPOEYADAPTERFORDIGITALPHONEBUTTONMODULES $14.40700512377 POWERADAPTER5VJ100/1600SERIESIPPHONESUSLEVEL6 $12.16700512602 GLOBALSINGLEPORTPOEINJECTOR10/100/100015.4WKIT$23.76700514051 AVAYAL119HEADSETLEATHERRJ9MONO $33.84700514052 AVAYAL129HEADSETLEATHERQUICKCONNECTMONO $39.60700514053 AVAYAL139HEADSETLEATHERQUICKCONNECTMONO $64.80700514054 AVAYAL149HEADSETLEATHERQUICKCONNECTSTEREO $82.80700514055 AVAYAL159HEADSETLEATHERUSBSTEREO $97.20700514243 AVAYASMARTEXPANSIONMICROPHONE $143.28700514292 AVAYAB199POEINJECTORKIT $85.68700514324 AVQUICKCONNECTRJ9HEADSETCORD1.2MSTRAIGHT $14.40700514325 AVQUICKCONNECTTO3.5MMHEADSETCORD1.2MSTRAIGHT$15.84700514326 AVQUICKCONNECTTOUSBMECHNICALCOMBOXHEADSETCBL1.2MSTRA $36.00700514327 AVQUICKCONNECTTOUSBTOUCHCONTROLCOMBOXHEADSETCBL1.2MSTRA $50.40Contract No. DMS-17/18-044B Exhibit B 700514328 AVQUICKCONNECTTOUCHCONTROLANDBTCOMBOXHEADSTCBL1.2MSTRA $57.60700514329 SUPERVISORCABLEACCESSORY $25.20700514924 AVAYAB199DAISYCHAINKIT $56.88ConferencePhonesHardware700501530 AVAYAB159ANALOGCONFERENCEPHONE $454.48700501533 AVAYAB149ANALOGCONFERENCEPHONE $378.56700501534 AVAYAB100SERIESAC100Ͳ240V/14DCPOWERADAPTER $65.52700501537 AVAYAB100SERIESINTERFACEBOXW/SFTWFORAUDITORIUMPASYSTEM $201.76700501539 AVAYAB100SERIESEXPANSIONMICROPHONES1PRFORCONFERENCEPHONE $151.32700501541 AVAYAB100SERIESDUALANALOGLINEANDPOWERCABLE7.5M $50.44700501551 AVAYAB100SERIESPOWERCABLECONNECTION7.5MEIJAͲ5320CLASSIV$35.36700501552 AVAYAB100SERIESETHERNETNETWORKCABLE6.5M $35.36700501553 AVAYAB100MOBILEPHONECABLE(3.5MM) $35.36700504740 AVAYAB179SIPCONFERENCEPHONEPOEONLYNOACPOWER $566.80700508892 AVAYAB169ANALOGDECTWIRELESSCONFERENCEPHONEEUROPE $504.40700508893 AVAYAB169ANALOGDECTWIRELESSCONFERENCEPHONEUS $504.40700509608 AVAYAB169BATTERY$100.88700509610 AVAYAB189PASYSTEMINTERFACEBOX(STEREO) $201.76700513322B179SIPCONFERENCEPHONEPOEONLYNOACPOWERWITH3PCC $566.80700514009 AVAYAB109CONFERENCEPHONE $90.00700514246 AVAYAB199$863.28700514331 AVAYAIPDECTSINGLECELLEUROPEAN $157.68700514332 AVAYAIPDECTSINGLECELLUS $157.68700514482 AVAYAB169WIRELESSCONFERENCEPHONEWITHOUTBASESTATIONUS $467.48700514483 AVAYAB169WIRELESSCONFERENCEPHONEWITHOUTBASESTATIONEUROPEAN $420.73700514693 AVAYAIXCONFERENCEPHONEB129 $258.48700515081 AVAYAB129DAISYCHAINCABLE$28.08JSeriesIPPhonesHardware700512394 J159IPPHONE$266.40700512402 J100/K100SERIESIPPHONEWIRELESSMODULE $37.44700512662 J100/K100SERIESREPLACEMENTHANDSETCORD $4.68700512663 K100REPLACEMENTCORDEDHANDSET $11.44700513427 J100/K100WALLMOUNTCAT5ECABLE1FOOT $1.20700513447 J129IPPHONEREPLACEMENTSTAND $4.16Contract No. DMS-17/18-044B Exhibit B 700513568 J129WALLMOUNTKITWITHCAT5EETHERNETCABLE $7.80700513569 J179IPPHONEGLOBALNOPOWERSUPPLY $236.60700513629 J179IPPHONENOPOWERSUPPLYTAA $236.60700513630 J179IPPHONE3PCC$136.08700513631 J139/J159/J169/J179WALLMOUNTKITWITH1FOOTCAT5ECABLE $10.40700513632 J139/J169/J179IPPHONEREPLACEMENTSTAND $4.16700513633 J100REPLACEMENTHANDSETCORDED32ohm $7.80700513634 J169IPPHONEGLOBALNOPOWERSUPPLY $192.40700513635 J169IPPHONENOPOWERSUPPLYTAA$192.40700513636 J169IPPHONE3PCC$92.88700513638 J129IPPHONEGLOBALNOPOWERSUPPLY $65.00700513639 J129IPPHONEGLOBAL3PCCNOPOWERSUPPLYWITHCERTIFICATE $46.80700513640 J100BUTTONMODULE24B/EXPANSIONMODULE24BREPLACEMENTSTAND $2.60700513916 J139IPPHONE$114.40700513917 J139IPPHONE3PCC$68.40700513918 J139IPPHONETAA$114.40700514337 J100EXPANSIONMODULE24 $153.40700514338 J100EXPANSIONMODULE24WALLMOUNT $7.80700514468J169IPPHONEGLOBALNOPOWERSUPPLYWHITE $202.28700514469 J179IPPHONEGLOBALNOPOWERSUPPLYWHITE $248.56700514548 J139/J169/J179WALLMOUNTKITWHITE $8.32700514549 J139/J169/J179IPPHONEREPLACEMENTSTANDWHITE $4.16700514551 J100FRUCORDEDHANDSET32ohmMERCURYWHITE $4.68700514554 J100REPLACEMENTHANDSETCORDMERCURYWHITE $7.80700514634 J139IPPHONEORANGE$114.40700514635 J169IPPHONENOPOWERSUPPLYORANGE $192.40700514636 J179IPPHONENOPOWERSUPPLYORANGE$236.60700514732 J100EXPANSIONMODULE24BTAAGSA $161.20700514740 J179TSGCLASSASTANDARDAUTOMATIC $1,004.40700514741 J179TSGCLASSANOSPEAKERPHONEAUTOMATIC $1,004.40700514742 J179TSGCLASSANOMICROPHONEAUTOMATIC $1,004.40700514743 J179TSGCLASSBSTANDARDAUTOMATIC $882.00700514744 J179TSGCLASSBNOSPEAKERPHONEAUTOMATIC $882.00700514745 J179TSGCLASSBNOMICROPHONEAUTOMATIC $882.00Contract No. DMS-17/18-044B Exhibit B 700514746 J100PUSHTOTALKHANDSETTAA $51.48700514813 J129IPPHONEWITH5ͲVOLTPOWERINPUT $65.00K100SeriesTelephonesHardware700512398 VANTAGECORDLESSHANDSETWIDEBANDWITHCHARGINGCRADLEKIT $89.96700512399 VANTAGECORDEDHANDSETWITHCRADLEKIT $29.64700512710 AVAYAVANTAGEK165WITHOUTCAMERA $308.88700512774 J100/VANTAGEREPLACEMENTCORDLESSHANDSETWIDEBANDWITHOUTCRADLE $59.28700512776 VANTAGECRADLEWALLMOUNT $26.52700513368 VANTAGEHANDSETCRADLEREPLACEMENTSTAND $18.72700513905 AVAYAVANTAGEK175DUALPORTWITHCAMERA $433.68700513906 AVAYAVANTAGEK165DUALPORTWITHOUTCAMERA $415.48700513907 AVAYAVANTAGEK155$267.80700514330 AVAYAVANTAGEK155REPLACEMENTCRADLESTAND$17.68700514387 AVAYAVANTAGEK155WALLMOUNT $26.52700514388 AVAYAVANTAGEK155REPLACEMENTSTAND $16.64700514424 AVAYAVANTAGEK175DUALPORTWITHCAMERAGSA $509.08700514425 AVAYAVANTAGEK165DUALPORTWITHOUTCAMERAGSA $503.88700514426 AVAYAVANTAGEK155GSA $337.48DeviceasaServiceSubscription400553 DAASB109CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $5.35400554 DAASB109CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $4.84400555 DAASB109CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $4.37400556 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION1YRMONTHLY $29.76400557 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION3YRMONTHLY $26.78400558 DAASB169CONFERENCEPHONEW/OBASESTAUSSUBSCRIPTION5YRMONTHLY $24.18400559DAASB169CONFERENCEPHONEW/OBASESTAEUSUBSCRIPTION1YRMONTHLY $29.76400740 DAASB169CONFERENCEPHONEW/OBASESTAEUSUBSCRIPTION3YRMONTHLY $26.78400741 DAASB169CONFERENCEPHONEW/OBASESTAEUSUBSCRIPTION5YRMONTHLY $24.18400742 DAASB179SIP3PCCSUBSCRIPTION1YRMONTHLY $32.55400743 DAASB179SIP3PCCSUBSCRIPTION3YRMONTHLY $29.30400744 DAASB179SIP3PCCSUBSCRIPTION5YRMONTHLY$26.41400745 DAASB189CONFERENCEPHONESUBSCRIPTION1YRMONTHLY $49.29400746 DAASB189CONFERENCEPHONESUBSCRIPTION3YRMONTHLY $44.36400747 DAASB189CONFERENCEPHONESUBSCRIPTION5YRMONTHLY $39.99Contract No. DMS-17/18-044B Exhibit B 400748 DAASB199SIPCONFERENCEPHONESUBSCRIPTION1YRMONTHLY $26.97400749 DAASB199SIPCONFERENCEPHONESUBSCRIPTION3YRMONTHLY $24.27400750 DAASB199SIPCONFERENCEPHONESUBSCRIPTION5YRMONTHLY $21.86400751 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION1YRMONTHLY $6.05400752 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION3YRMONTHLY $5.49400753 DAASIPDECTSINGLECELLBASEUSSUBSCRIPTION5YRMONTHLY $5.02400754DAASIPDECTSINGLECELLBASEEUSUBSCRIPTION1YRMONTHLY $6.05400755 DAASIPDECTSINGLECELLBASEEUSUBSCRIPTION3YRMONTHLY $5.49400756 DAASIPDECTSINGLECELLBASEEUSUBSCRIPTION5YRMONTHLY $5.02400757 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $3.72400758 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $3.35400759 DAASJ129IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY$3.07400763 DAASJ139IPPHONESUBSCRIPTION1YRMONTHLY $6.51400764 DAASJ139IPPHONESUBSCRIPTION3YRMONTHLY $5.86400765 DAASJ139IPPHONESUBSCRIPTION5YRMONTHLY $5.30400772 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $11.16400773 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $10.04400774 DAASJ169IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY$9.11400775 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION1YRMONTHLY $13.49400776 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION3YRMONTHLY $12.18400777 DAASJ179IPPHONENOPOWERSUPPLYSUBSCRIPTION5YRMONTHLY $10.97400781 DAASAVAYAVANTAGEK155SUBSCRIPTION1YRMONTHLY $15.35400782 DAASAVAYAVANTAGEK155SUBSCRIPTION3YRMONTHLY $13.86400783 DAASAVAYAVANTAGEK155SUBSCRIPTION5YRMONTHLY$12.56400784 DAASAVAYAVANTAGEK165SUBSCRIPTION1YRMONTHLY $23.72400785 DAASAVAYAVANTAGEK165SUBSCRIPTION3YRMONTHLY $21.39400786 DAASAVAYAVANTAGEK165SUBSCRIPTION5YRMONTHLY $19.25400787 DAASAVAYAVANTAGEK175SUBSCRIPTION1YRMONTHLY $25.11400788 DAASAVAYAVANTAGEK175SUBSCRIPTION3YRMONTHLY $22.60400789 DAASAVAYAVANTAGEK175SUBSCRIPTION5YRMONTHLY $20.37Contract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲAvayaPlatformsThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAura™SessionBorderControllerHardwareNTL700502033 AVAYAAURATMSBCR6.0.3SYSPLTFMDVD $52.00AvayaAura™SessionBorderControllerSoftwareNTL258372 SessionBorderControllerSesssionLicense $57.20NTL258373 SessionBorderControllersessionreplicationandrecordinglicense $5.72NTL258374 SessionBorderControllertranscodinglicense $28.60AvayaAURA™SystemPlatformMediaNTL700500929 AVAYAAURATMSYSTEMPLTFRM6.0.3DVD $26.00AvayaAURA™PresenceServicesSoftwareNTL259760 AVAYAAURATMPRESENCESERVICESR6.XLIC:CU $0.01NTL259761 AVAYAAURATMPRESENCESERVICESR6.XSPTEMPLATEDOWNLOAD $0.01NTL259762 AVAYAAURATMPRESENCESERVICESR6.XSOFTWAREDOWNLOAD $0.01NTL700508295 AvayaAuraPresenceServices6.2.4MediaDVD $78.00AvayaAURA™SessionManagerServerNTL264148 SMR6.XSIPCONNECTIONLICENSE $10.40NTL264231 SMR6.XSIPCONNECTIONLICENTITLE $0.01NTL264232 SMR6.XSIPCONNECTIONLABLICENSE $0.01AvayaAURA™SystemManagerSoftwareNTL216899 SystemManagerRelease6 $0.01NTL700512615 AvayaAuraSystemManagerR6.3.19DVD $31.20AvayaSessionBorderControllerforEnterprise/AdvancedEnterpriseSoftware/SoftwareLicensingNTL302380 ASBCER6.2VIDEOCONFERENCINGLICENSEFORRADVISION $442.00NTL306994 ASBCER6.XENCRYPTIONLICENSE $0.01NTL270139 ASBCER6.2+STANDARDSERVICESLIC1001Ͳ2K $32.76NTL270184 ASBCER6.2+ADVANCEDSERVICESLIC501Ͳ1K $18.20NTL270185 ASBCER6.2+ADVANCEDSERVICESLIC1001Ͳ2K $13.00NTL270186 ASBCER6.2+ADVANCEDSERVICESLIC2001Ͳ4K $6.76NTL270187 ASBCER6.2+ADVANCEDSERVICESLIC4001+ $4.16Contract No. DMS-17/18-044B Exhibit B NTL270380 ASBCER6.2+STANDARDSERVICESLIC2001Ͳ4K $20.80NTL270381 ASBCER6.2+STANDARDSERVICESLIC4001+ $13.00NTL270825 ASBCER6.2+STANDARDSERVICESHIGHAVAILABILITYLIC1K1Ͳ2K $16.64NTL270826 ASBCER6.2+STANDARDSERVICESHIGHAVAILABILITYLIC2K1Ͳ4K $10.40NTL270827 ASBCER6.2+STANDARDSERVICESHIGHAVAILABILITYLIC4001+ $6.76NTL270828 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC1Ͳ500 $15.60NTL270829 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILTYLIC501Ͳ1K$9.36NTL270880 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC1K1Ͳ2K $6.76NTL270881 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC2K1Ͳ4K $3.64NTL270882 ASBCER6.2+ADVANCEDSERVICESHIGHAVAILABILITYLIC4001+ $2.08CommunicationManagerSessionManagerNTL264148 SMR6.XSIPCONNECTIONLICENSE $10.40NTL264231 SMR6.XSIPCONNECTIONLICENTITLE $0.01NTL264232 SMR6.XSIPCONNECTIONLABLICENSE $0.01NTL700508408 AVAYAAURATMSessionManager6.3.8RHKCKSTNEWDVD $26.00CommunicationManagerSoftware270191 SessionManagersoftwarereleasespecifier $0.00NTL700504690 AVAYAAURATMSESSIONMGRR6.2SP4DVD $26.00CommunicationServer1000,SystemSoftwarePackages,IPUserLicensesNTE906EC 1EnhancedServicePkgIPeAuthUserLicense $117.76NTE906FC 1EnhServicePkgBasicIPeAuthUserLicense $55.68NTE906GC 1EnhServicePkgTemporaryIPeAuthUserLicense $17.92NTE907EC 1PremiumServicePkgIPeAuthUserLicense 165.12NTE907FC 1PremiumServicePkgBasicIPeAuthUserLicense $88.32NTE907GC 1PremiumServicePkgTemporaryIPeAuthUserLic $17.92CommunicationServer1000,SystemSoftwarePackages,AnalogUserLicensesNTE906AC 1EnhSrvAnalogDigitalClasseAuthUsrLicense $117.76NTE906AE 1EnhancedServiceTDMeAuthUsrLicense $117.76NTE907AC 1PremiumAnalogDigitalClasseAuthUsrLicense $165.12NTE907AE 1PremiumServicePkgTDMEauthUserLicense $164.48CommunicationServer1000,SystemSoftwarePackages,DECTUserLicensesContract No. DMS-17/18-044B Exhibit B NTE906KC 1EnhancedServicePkgDECTeAuthUserLicense $64.64NTE907DE 1PremiumServicePkgDECTeAuthUserLicense $114.56CommunicationServer1000,SystemSoftwarePackages,ACDAgentUserLicensesNTE906HC 1EnhServicePkgACDAgenteAuthUserLicense $117.76NTE907HC 1PremiumServicePkgACDAgenteAuthUserLicense $141.44CommunicationServer1000,SystemSoftwarePackages,SystemLevelLicensesNTE980AB SIPCONVERGEDDESKTOPSeAuthLicense $12.80NTE980BB SIPCTITR87eAuthLicense $27.52NTE980HB H.323AccessPorteAuthLicense $86.40NTE980JB SIPAccessPorteAuthLicense $84.48NTE980MB MUSCONeAuthLicense $20.48NTE980PB PersonalCallAssistanteAuthLicense $12.80NTE980RB RANCONeAuthLicense $187.52NTE980SB SurvivabilityeAuthLicense(11C1000S+1000M) $844.80NTE980TB 8ITGISDNTrunkeAuthLicense 787.2NTE980VB ConvOfficePremiumeAuthLicforMicrosoftOCS $47.36NTE980XB ASTeAuthLicense$23.68CommunicationServer1000,SystemSoftwarePackages,NewSystemSoftwarePackagesNT8R80DA CS1000KeycodeRemakeforISMTransfers/Decrements $844.80NTE909YA Convert1RANCONto1IPRANSessionLicense $0.00NTE909ZA Convert1MUSCONto1IPMusicSessionLicense $0.00CommunicationServer1000,SystemSoftwarePackages,MobilityUserLicensesNTE906LB 1EnhancedServicePkgMOBXeAuthUserLicense $97.28NTE907JB 1PremiumServicePkgMOBXeAuthUserLicense $132.48CommunicationServer1000,SystemSoftwarePackages,SIPLineUserLicensesNTE906NB 1EnhancedServicePkgSIPNeAuthUserLicense $117.76NTE906PB 1EnhancedServicePkgSIP3eAuthUserLicense $150.40NTE907LB 1PremiumServicePkgSIPNeAuthUserLicense $165.12NTE907MB 1PremiumServicePkgSIP3eAuthUserLicense $196.48Contract No. DMS-17/18-044B Exhibit B NTE980UB ConvOfficeEnhSrveAuthLicforMicrosoftOCS $47.36CommunicationServer1000,SystemUpgrades,CommunicationServer1000ENTDW78AAE6 128DSPDaughterboard $2,428.80CommunicationServer1000,SystemUpgrades,SystemUpgradePackagesNT8R80AD Keycoderemakefeeforcore/apps $985.60CommunicationServer1000,SystemUpgrades,LicenseUpgradePackagesNT8R80AE ISMTransferSiteReg(10sites) $1,321.60NT8R80BE ISMTransferSiteReg(2sites) $590.08CommunicationServer1000,SystemUpgrades,MediaGateway1000B(Branch)LicenseUpgradePackagesNT8R80AE ISMTransferSiteReg(10sites) $1,321.60NT8R80BE ISMTransferSiteReg(2sites) $590.08CommunicationServer1000,SystemUpgrades,SoftwareCapacityLicensesNTE901KA 1CS1000RFC4240ServiceSessionsEͲAuthorizationCode $35.20NTE906TA 1EnhancedServicePkgIPAttendanteAuthUserLicense $972.80NTE907SA 1PremiumServicePkgIPAttendanteAuthUserLicense $972.80NTE909AA Convert1TDMto1IPeAuthUserLicense $47.36NTE909AB Convert1Digitalto1SIP3eAuthLicense $135.68NTE909BA Convert1TDMto1BasicIPeAuthUserLicense $0.00NTE909BB Convert1CLASSto1SIP3eAuthLicense$135.68NTE909CA Convert1TDMto1SIPNeAuthLicense $47.36NTE909CB Convert1Analogto1IPUsereAuthUserLicense $103.04NTE909DA Convert1TDMto1SIP3eAuthUserLicense $79.36NTE909DB Convert1Digitalto1IPUsereAuthUserLicense $103.04NTE909EA Convert1SIPNto1IPeAuthUserLicense $0.00NTE909EB Convert1CLASSto1IPUsereAuthUserLicense$103.04NTE909FA Convert1SIPNto1SIP3eAuthUserLicense $64.64NTE909FB Convert1Analogto1BasicIPUsereAuthUserLicense $28.80NTE909GA Convert1SIP3to1SIPNeAuthUserLicense $0.00NTE909GB Convert1Digitalto1BasicIPUsereAuthUserLicense $28.80Contract No. DMS-17/18-044B Exhibit B NTE909HA Convert1BasicIPto1IPeAuthUserLicense $76.80NTE909HB Convert1CLASSto1BasicIPUsereAuthUserLicense $28.80NTE909IA Convert1BasicIPto1SIPNeAuthUserLicense $76.80NTE909IB Convert1AnalogUserto1DigitaleAuthUserLicense $0.00NTE909JA Convert1IPto1SIPNeAuthUserLicense $0.00NTE909JB Convert1DigitalUserto1AnalogeAuthUserLicense$0.00NTE909KA Convert1BasicIPto1SIP3eAuthUserLicense $108.80NTE909KB Convert1Analogto1CLASSUsereAuthUserLicense $0.00NTE909LA Convert1IPto1SIP3eAuthUserLicense $64.64NTE909LB Convert1PCAto1FMCLforFixedMobileConvergenceeAuthUserLicence $0.00NTE909MA Convert1DECTto1IPeAuthUserLicense$108.16NTE909MB Convert1Analogto1SIPNeAuthUserLicense $102.40NTE909NA Convert1DECTto1BasicIPeAuthUserLicense $35.20NTE909NB Convert1Digitalto1SIPNeAuthUserLicense $102.40NTE909OA Convert1DECTVisitorto1IPeAuthUserLicense $108.16NTE909OB Convert1CLASSto1SIPNeAuthUserLicense $102.40NTE909PA Convert1DECTVisitorto1BasicIPeAuthUserLicense$35.20NTE909PB Convert1RANCONto1IPRANSessioneAuthLicense $0.00NTE909QA Convert1DECTto1SIPNeAuthLicense $108.16NTE909QB Convert1MUSCONto1IPMusicSessioneAuthLicense $0.00NTE909RA Convert1DECTVisitorto1SIPNeAuthUserLicense $108.16NTE909SA Convert1PCAto1TLSVforTelephonyServiceeAuthUserLicense$0.00NTE909TA Convert1ITGTrunkto1SIPAccessPorteAuthLicense $0.00NTE909UA Convert1ITGTrunkto1H323AccessPorteAuthLicense $0.00NTE909VA Convert1H.323AccessPortto1SIPAccessPorteAuthLicense $0.00NTE909WA Convert1SIPAccessPortto1H.323AccessPorteAuthLicense$0.00NTE909XA Convert1Analogto1SIP3eAuthLicense $135.68NTE980LA 1IPMediaServicesSessioneAuthLicense $35.20NTE980NA 1IPRANSessioneAuthLicense $187.52NTE980QA 1IPMusicSessioneAuthLicense $20.48CommunicationServer1000,MerchandiseCurrent,CircuitCardsNT8D22AEE6 ExtendedSystemMonitor $634.88Contract No. DMS-17/18-044B Exhibit B CommunicationServer1000,MerchandiseCurrent,MiscellaneousNT8R69AB SystemSoftwareDecommission $0.00NT8R80AD Keycoderemakefeeforcore/apps $985.60NT8R80AE ISMTransferSiteReg(10sites) $1,321.60NT8R80BE ISMTransferSiteReg(2sites) $590.08NTDW20AAE6 CS1000MGͲXPECExtendedPeripheralEquipController $6,073.60NTDW25AAE6 KIT,MGXPECNETWORKANDTTYCONNECTIONS $607.36NTDW26BAE6 CABLE,MGXPECXSMPORT $60.80NTDW98AAE6 MediaGatewayControllerw/metalfaceplate $1,216.00CommunicationServer1000,Miscellaneous,MiscellaneousNT8R80AD Keycoderemakefeeforcore/apps $985.60NT8R80AM ManualKeycodeGeneration $768.00CommunicationServer1000,Miscellaneous,RetiredCodeNT8D22AEE6 ExtendedSystemMonitor $634.88CommunicationServer1000,Miscellaneous,MeridianIPENT8D22AEE6 ExtendedSystemMonitor $634.88AvayaAURA™ApplicationEnablementServices,SoftwareLicense118982 AVAYAASAICORESOFTWARELICENSEPROLOGIXANDS8100LIC:DS $6,387.20118984 AVAYAASAIPLUSSOFTWARELICENSEG3rANDS8700LIC:DS $12,777.60118985 AVAYAASAIPLUSSOFTWARELICENSEG3siANDS8300LIC:DS $9,580.80118986 AVAYAASAIPLUSSOFTWARELICENSEPROLOGIXANDS8100LIC:DS $6,387.20118991 AVAYAASAICORESOFTWARELICENSEG3rANDS8700LIC:DS $12,777.60118992 AVAYAASAICORESOFTWARELICENSEG3siANDS8300LIC:DS $9,580.80158768AVAYAASAICORESOFTWARELICENSEUPGRADELIC:DS $3,513.60158769 AVAYAASAIPLUSSOFTWARELICENSEUPGRADELIC:DS $2,240.00170533 AVAYAASAICTISTATIONSOFTWARELIC:DS $15,971.20170534 AVAYAASAIPHANTOMCALLSSOFTWARELIC:DS $19,164.80173886 CALLVISORASAIRTUCTISTATIONTRACKINGLIC:DS $0.00173887 CALLVISORASAIRTUPHANTOMCALLTRACKINGLIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B 173888 CALLVISORASAIRTUAGENTSTATESTRACKINGLIC:DS $0.00173889 CALLVISORASAICORETOCURRENTRELEASETRACKINGLIC:DS $0.00173890 CALLVISORASAIPLUSUPGRADETOCURRENTRELEASETRACKINGLIC:DS $0.00182416 ASAIINCREASEDADJUNCTROUTESSOFTWARELICENSELIC:DS $15,971.20216876 APPLENBLMNTASAI4.XADJUNCTROUTESCM5SOFTWARELIC:DS,CU $22,358.40227588 APPLENBLMNT5.XDMCCHALIC:DS,CU $9.60227607 APPLENBLMNTPLDSENABLEMENTFORCM6SYSTEMS $0.00227615 APPLENBLMNT5.XUNIFIEDDESKTOPHIGHAVAILABILITYLIC:DS,CU$7.68227619 ASAIALLFEATURESFORCM6LIC:DS $31,942.40227620 UPGRADEASAIALLFEATURESFORCM6ANYPLATFORMLIC:DS $8,000.00227621 APPLENBLMNTCVLANFORAVAYAICLIC:DS $0.00227810 APPLENBLMNTASAICORERFAENABLEFORPREͲCM6LIC:DS,CU $0.00227811 APPLENBLMNTASAIPLUSRFAENABLEFORPREͲCM6LIC:DS,CU $0.00227812 ASAIALLFEATURESFORCM6LIC:DS$0.00227927 CMAPIFULLSOFTWARELICENSECM3LIC:CU $103.48227928 CMAPIBASICLICCM3LIC:CU $24.96227939 CMAPIFULLSOFTWARELICENSEENTITLEAES4.XLIC:DS,CU $0.00227940 CMAPIBASICLICENSEENTITLEAES4.XLIC:DS,CU $0.00229360 AES5.XPLDSENABLEFORAPPLICATIONSPECIFICLICENSING $0.00229654 APPLENBLMNT6.XBASICTSAPIUPGRADELIC:DS,CU $8.96229655 APPLENBLMNT6.XBASICTSAPILIC:DS,CU $25.60229656 APPLENBLMNT6.XPROPRIETARYTSAPILIC:DS,CU $17.92229657 APPLENBLMNT6.XPARNTERTSAPILIC:DS,CU$17.92229658 APPLENBLMNT6.XBASICTSAPIHIGHAVAILABILITYLIC:DS,CU $7.68229659 APPLENBLMNT6.XPARTNERBASICTSAPIHIGHAVAILABILITYLIC:DS,CU $5.12229660 APPLENBLMNT6.XPROPRIETARYBASICTSAPIHIGHAVAILABILITYLIC:DS,CU $5.12229661 APPLENBLMNT6.XBASICTSAPIENTITLELIC:DS,CU $0.00229662 APPLENBLMNT6.XBASICTSAPIHIGHAVAILUPGRADELIC:DS,CU $2.56229663 APPLENBLMNT6.XPARTNERBASICTSAPIHIGHAVAILUPGRADELIC:DS,CU$1.92229664 APPLENBLMNT6.XPROPRIETARYBASICTSAPIHIGHAVAILUPGLIC:DS,CU $1.92229665 APPLENBLMNT6.XBASICTSAPIHIGHAVAILENTITLELIC:DS,CU $0.00229666 APPLENBLMNT6.XPARTNERBASICTSAPIHAENTITLELIC:DS,CU $0.00229667 APPLENBLMNT6.XPROPRIETARYBASICTSAPIHAENTITILELIC:DS,CU $0.00229668 APPLENBLMNT6.XCVLANRTULIC:DS $159,705.60Contract No. DMS-17/18-044B Exhibit B 229669 APPLENBLMNT6.XCVLANUPGRADELIC:DS $39,926.40229670 APPLENBLMNT6.XCVLANENTITLELIC:DS $0.00229671 APPLENBLMNT6.XCVLANRTUHIGHAVAILABILITYLIC:DS $15,811.20229672 APPLENBLMNT6.XCVLANHIGHAVAILABILITYUPGRADELIC:DS $5,532.80229674 APPLENBLMNT6.XCVLANHIGHAVAILABILITYENTITLELIC:DS $0.00229675 APPLENBLMNT6.XDLGRTULIC:DS $159,705.60229676 APPLENBLMNT6.XDLGUPGLIC:DS $39,926.40229677 APPLENBLMNT6.XDLGENTITLELIC:DS $0.00229678 APPLENBLMNT6.XDLGHIGHAVAILABILITYLIC:DS$15,811.20229679 APPLENBLMNT6.XDLGHIGHAVAILABILITYUPGRADELIC:DS $5,532.80229680 APPLENBLMNT6.XDLGHIGHAVAILABILITYENTITLELIC:DS $0.00229681 APPLENBLMNT6.XADVANCEDTSAPIRTUSMALLLIC:DS,CU $2,240.00229682 APPLENBLMNT6.XADVANCEDTSAPIRTUMEDIUMLIC:DS,CU $9,580.80229684 APPLENBLMNT6.XADVANCEDTSAPIRTULARGELIC:DS,CU $22,358.40229685 APPLENBLMNT6.XADVANCEDTSAPIRTUSMALLENTITLELIC:DS,CU$0.00229686 APPLENBLMNT6.XADVANCEDTSAPIRTUMEDIUMENTITLELIC:DS,CU $0.00229687 APPLENBLMNT6.XADVANCEDTSAPIRTULARGEENTITLELIC:DS,CU $0.00229688 APPLENBLMNT6.XADVANCEDTSAPISMALLHIGHAVAILLIC:DS,CU $672.00229689 APPLENBLMNT6.XADVANCEDTSAPIMEDIUMHIGHAVAILLIC:DS,CU $2,880.00229690 APPLENBLMNT6.XADVANCEDTSAPILARGEHIGHAVAILLIC:DS,CU $6,707.20229691 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XSMALLLIC:DS,CU$784.00229692 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XMEDIUMLIC:DS,CU $3,360.00229693 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XLARGELIC:DS,CU $7,824.00229694 APPLENBLMNT6.XPROPRIETARYBUNDLESMALLLIC:DS,CU $0.00229695 APPLENBLMNT6.XPROPRIETARYBUNDLEMEDIUMLIC:DS,CU $0.00229696 APPLENBLMNT6.XPROPRIETARYBUNDLELARGELIC:DS,CU $0.00229697 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XSMALLHALIC:DS,CU $240.64229698 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XMEDIUMHALIC:DS,CU$1,008.00229699 APPLENBLMNTADVANCEDTSAPIUPGRADETO6.XLARGEHALIC:DS,CU $2,352.00229700 APPLENBLMNT6.XADVANCEDTSAPIRTUSMALLHAENTITLELIC:DS,CU $0.00229701 APPLENBLMNT6.XADVANCEDTSAPIRTUMEDIUMHAENTITLELIC:DS,CU $0.00229703 APPLENBLMNT6.XADVANCEDTSAPIRTULARGEHAENTITLELIC:DS,CU $0.00229704 APPLENBLMNT6.XDMCCFULLLIC:DS,CU $153.60229705 APPLENBLMNT6.XDMCCBASICLIC:DS,CU$25.60Contract No. DMS-17/18-044B Exhibit B 229706 APPLENBLMNT6.XFORDMCCFULLPARTNERLIC:DS,CU $107.52229708 APPLENBLMNT6.XDMCCHALIC:DS,CU $7.68229711 APPLENBLMNT6.XENTITLELIC:DS,CU $0.00229714 APPLENBLMNT6.XHIGHAVAILABILITYENTITLELIC:DS,CU $0.00229717 APPLENBLMNT6.XDMCCUPGRADELIC:DS,CU $8.96229720 APPLENBLMNT6.XDMCCHIGHAVAILABILITYUPGRADELIC:DS,CU $2.56229722 APPLENBLMNT6.XUNIFIEDDESKTOPLIC:DS,CU $25.60229723 APPLENBLMNT6.XUNIFIEDDESKTOPENTITLELIC:DS,CU $0.00229724 APPLENBLMNT6.XUNIFIEDDESKTOPHIGHAVAILABILITYLIC:DS,CU$7.68229725 APPLENBLMNT6.XUNIFIEDDESKTOPUPGRADELIC:DS,CU $8.96229726 APPLENBLMNT6.XUNIFIEDDESKTOPHIGHAVAILUPGRADELIC:DS,CU $2.56229727 APPLENBLMNT6.XUNIFIEDDESKTOPHIGHAVAILENTITLELIC:DS,CU $0.00229728 APPLENBLMNT6.XPARTNERBASICTSAPIUPGRADELIC:DS,CU $6.40229729 APPLENBLMNT6.XPROPRIETARYBASICTSAPIUPGRADELIC:DS,CU $6.40232301 CCPROPRIETARYFEATURETRACKINGFORPLDSLIC:DS $0.00232345ASAIALLFEATURESFORMBTR5LIC:DS $31,942.40232346 UPGRADEASAIALLFEATURESFORMBTR5LIC:DS $8,000.00232347 ASAIALLFEATUREFORMBTR5LICENSEENABLELIC:DS $0.00244831 APPLENBLMNT6.XCVLANFORAVAYAICLIC:DS $0.00259042 APPLENBLMNTR4TSAPIADVANCEDMEDTOLARGEFORS8510ONLYLIC:DS $0.00259043 APPLENBLMNTR5TSAPIADVANCEDMEDTOLARGELIC:DS $0.00259044 APPLENBLMNTR6TSAPIADVANCEDMEDTOLARGELIC:DS$0.00260051 APPLENBLMNT6.XPLDSENABLEFORAPPLICATIONSPECIFICLIC:DS $0.00269618 APPLENBLMNTR6.2+FASTREBOOTHALIC:DS $25,552.00269619 APPLENBLMNTR6.2+FASTREBOOTHIGHAVAILABILTYUPGRADELIC:DS $10,860.80269630 APPLENBLMNTR6.2+MACHINEPRESERVINGHIGHAVAILABILITYLIC:DS $47,910.40271437 APPLENBLMNTR6VEVIRTUALAPPLICANCESYSLIC:DSSR $0.00271521 APPLENBLMNTR6.2+HIGHAVAILABILITYENTITLELIC:DS$0.00272652 CALLCENTERR6MICROSOFTCRMCONNECTORLIC:DS,SR $0.00272717 VPR5CMPERPORTCONNECTRFALIC:CU $43.90272718 VPR5CMPERPORTCONNECTPLDSLIC:CU $43.90272719 VPR5CMPERPRTCONNUPGAUTHORIZELIC:CU $0.00272740 AAEPR6CMPERPORTCONNECTRFALIC:CU $43.90272741 AAEPR6CMPERPORTCONNECTPLDSLIC:CU $43.90Contract No. DMS-17/18-044B Exhibit B 272742 AAEPR6CMPERPORTCONNECTUPGAUTHORIZELIC:CU $0.00273561 CALLCENTERR5MICROSOFTCRMCONNECTORLIC:DS,SR $0.00273563 CALLCENTERR4MICROSOFTCRMCONNECTORLIC:DS,SR $0.00273567 CCR6MSͲCRMCONNLICUPGLIC:DS,SR $0.00273569 CCR6MSͲCRMCONNLICENTITLELIC:DS,SR $0.00273573 CCR5MSͲCRMCONNLICENTITLELIC:DS,SR $0.00273662 ASAIADJUNCTROUTESCM5SOFTWARELIC:DSCU$22,358.40305276 APPLENBLMNTR6GEOREDUNDANCYHIGHAVAILABILITYSMALLLIC:DS $6,387.20305277 APPLENBLMNTR6GEOREDUNDANCYHIGHAVAILABILITYMEDIUMLIC:DS $15,971.20305278 APPLENBLMNTR6GEOREDUNDANCYHIGHAVAILABILITYLARGELIC:DS $31,942.40305315 APPLENBLMNTR6GEOREDUNDANCYHAUPLIFTSMTOMEDLIC:DS $9,580.80305316 APPLENBLMNTR6GEOREDUNDANCYHAUPLIFTMEDTOLGLIC:DS $15,971.20305317 APPLENBLMNTR6GEOREDUNDANCYHAUPLIFTSMTOLGLIC:DS$25,552.00305330 APPLENBLMNTR6GEOREDUNDANCYVIRTUALMACHINETRACKING $0.00305331 APPLENBLMNTR6GEOREDUNDANCYSYSTEMPLATFORMTRACKING $0.00308601 APPLENBLMNTR6ADVANCEDTSAPIRTUSMALLTOMEDIUMUPLIFTLIC:DS $7,347.20308602 APPLENBLMNTR6ADVANCEDTSAPIRTUMEDIUMTOLARGEUPLIFTLIC:DS $12,777.60308603 APPLENBLMNTR6ADVANCEDTSAPIRTUSMALLTOLARGEUPLIFTLIC:DS$20,121.60380230 APPLENBLMNTR7BASICTSAPILIC:DSCU $25.60380231 APPLENBLMNTR7BASICTSAPIUPGRADELIC:DSCU $8.96380232 APPLENBLMNTR7BASICTSAPIUPGRADEENTITLELIC:DSCU $0.00380233 APPLENBLMNTR7PROPRIETARYTSAPILIC:DSCU $17.92380234 APPLENBLMNTR7PROPRIETARYBASICTSAPIUPGRADELIC:DSCU $6.40380235 APPLENBLMNTR7PROPRIETARYBASICTSAPIUPGENTLLIC:DSCU$0.00380236 APPLENBLMNTR7PARNTERBASICTSAPILIC:DSCU $17.92380237 APPLENBLMNTR7PARTNERBASICTSAPIUPGRADELIC:DSCU $6.40380238 APPLENBLMNTR7PARTNERBASICTSAPIUPGENTLLIC:DSCU $0.00380239 APPLENBLMNTR7ADVANCEDTSAPISMALLLIC:DS $2,240.00380240 APPLENBLMNTR7ADVANCEDTSAPISMALLUPGRADELIC:DS $784.00380241 APPLENBLMNTR7ADVANCEDTSAPISMALLUPGENTITLELIC:DS $0.00380242 APPLENBLMNTR7ADVANCEDTSAPIRTUMEDIUMLIC:DS$9,580.80380243 APPLENBLMNTR7ADVANCEDTSAPIMEDIUMUPGRADELIC:DS $3,360.00380244 APPLENBLMNTR7ADVANCEDTSAPIMEDIUMUPGENTITLELIC:DS $0.00380245 APPLENBLMNTR7ADVANCEDTSAPILARGELIC:DS $22,358.40Contract No. DMS-17/18-044B Exhibit B 380246 APPLENBLMNTR7ADVANCEDTSAPILARGEUPGRADELIC:DS $7,824.00380247 APPLENBLMNTR7ADVANCEDTSAPILARGEUPGENTITLELIC:DS $0.00380248 APPLENBLMNTR7ADVANCEDTSAPISMALLTOMEDIUMUPLIFTLIC:DS $7,347.20380249 APPLENBLMNTR7ADVANCEDTSAPISMALLTOLARGEUPLIFTLIC:DS $20,121.60380250 APPLENBLMNTR7ADVANCEDTSAPIMEDIUMTOLARGEUPLIFTLIC:DS $12,777.60380251 APPLENBLMNTR7PROPRIETARYBNDLSMALLLIC:DS $0.00380252 APPLENBLMNTR7PROPRIETARYBNDLMEDIUMLIC:DS$0.00380253 APPLENBLMNTR7PROPRIETARYBNDLLARGELIC:DS $0.00380254 APPLENBLMNTR7CVLANRTULIC:DS $159,705.60380255 APPLENBLMNTR7CVLANUPGRADELIC:DS $39,926.40380256 APPLENBLMNTR7CVLANUPGRADEENTITLELIC:DS $0.00380257 APPLENBLMNTR7CVLANPROPRIETARYLINKSFORAVAYAICLIC:DS $0.00380258 APPLENBLMNTR7DLGLIC:DS $159,705.60380259 APPLENBLMNTR7DLGUPGLIC:DS $39,926.40380260 APPLENBLMNTR7DLGUPGRADEENTITLELIC:DS$0.00380261 APPLENBLMNTR7DMCCFULLLIC:DSCU $153.60380262 APPLENBLMNTR7DMCCPARTNERFULLLIC:DSCU $107.52380263 APPLENBLMNTR7DMCCBASICLIC:DSCU $25.60380264 APPLENBLMNTR7DMCCBASICUPGRADELIC:DSCU $8.96380265 APPLENBLMNTR7DMCCENTITLELIC:DSCU $0.00380266 APPLENBLMNTR7UNIFIEDDESKTOPLIC:DSCU $25.60380267 APPLENBLMNTR7UNIFIEDDESKTOPUPGRADELIC:DSCU$8.96380268 APPLENBLMNTR7UNIFIEDDESKTOPUPGRADEENTITLELIC:DSCU $0.00380269 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYSMALLLIC:DS $6,387.20380270 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYSMALLUPGLIC:DS $2,240.00380271 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILSMUPGENTLLIC:DS $0.00380272 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYMEDIUMLIC:DS $15,971.20380273 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYMEDUPGLIC:DS$5,590.40380274 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILMEDUPGENTLLIC:DS $0.00380275 APPLENBLMNTR7GEOREDUNDANCYHIGHAVAILABILITYLARGELIC:DS $31,942.40380276 APPLENBLMNTR7GEOREDUNDACYHIGHAVAILLARGEUPGRADELIC:DS $9,580.80380277 APPLENBLMNTR7GEOREDUNDANCYHALARGEUPGRADEENTITLELIC:DS $0.00380278 APPLENBLMNTR7GEOREDUNDANCYHASMTOMEDUPLIFTLIC:DS$9,580.80380279 APPLENBLMNTR7GEOREDUNDANCYHASMTOLGUPLIFTLIC:DS $25,552.00Contract No. DMS-17/18-044B Exhibit B 380280 APPLENBLMNTR7GEOREDUNDANCYHAMEDTOLGUPLIFTLIC:DS $15,971.20380281 APPLENBLMNTR7UPG/UPLIFTFRHATOGEOREDUNDANCYHASMLIC:DS $1,280.00380282 APPLENBLMNTR7UPG/UPLIFTFRHATOGEOREDUNDANCYHAMEDLIC:DS $3,200.00380283 APPLENBLMNTR7UPG/UPLIFTFRHATOGEOREDUNDANCYHALRGLIC:DS $6,387.20380284 APPLENBLMNTR7SUBSCRIPTION/UPLIFTFRHATOGRHASMLIC:DS $448.00380285 APPLENBLMNTR7SUBSCRIPTION/UPLIFTFRHATOGRHAMEDLIC:DS$1,120.00380286 APPLENBLMNTR7SUBSCRIPTION/UPLIFTFRHATOGRHALRGLIC:DS $2,240.00380287 APPLENBLMNTR7MPHATOGRHAUPGRADE/UPLIFTSMALLLIC:DS $1,280.00380288 APPLENBLMNTR7MPHATOGRHAUPGRADE/UPLIFTMEDIUMLIC:DS $3,200.00380289 APPLENBLMNTR7MPHATOGRHAUPGRADE/UPLIFTLARGELIC:DS $6,387.20380290 APPLENBLMNTR7MPHATOGRHASUBSCRIPTION/UPGRADESMALLLIC:DS $448.00380291APPLENBLMNTR7MPHATOGRHASUBSCRIPTION/UPGRADEMEDIUMLIC:DS $1,120.00380292 APPLENBLMNTR7MPHATOGRHASUBSCRIPTION/UPGRADELARGELIC:DS $2,240.00380293 APPLENBLMNTR7GEOREDUNDANCYVIRTUALMACHINETRACKING $0.00380294 AESR7VEVIRTUALAPPLIANCELIC:DS $0.00380295 APPLENBLMNTR7NEWSYSTEMTRACKING $0.00380296 APPLENBLMNTR7UPGRADESYSTEMTRACKING $0.00380297 CUSTOMSOFTWARERTURUSSIASORMCALLVISORAESR7LIC:DS $6,387.20380298 APPLENBLMNTR7PLDSENABLEFORAPPLICATIONSPECIFICLICENSINGLIC:DS$0.00380299 APPLENBLMNTR7TSAPIADVANCEDMEDTOLARGEFORS8510ONLYLIC:DS $0.00380300 PLDSBUNDLESTATRACKINGFORCMR7SYSTEMSLIC:CU $0.00380301 CMR7ASAIALLFEATURESFORAESLIC:DS $31,942.40380302 CMR7UPGRADEASAIALLFEATURESFORAESLIC:DS $7,984.00380303 CMR7ASAIALLFEATURESENABLEFORAESCVLANANDDLGLIC:DS$0.00381322 APPLENBLMNTR7DMCCFULLUPGRADELIC:DSCU $53.76381323 APPLENBLMNTR7DMCCPARTNERUPGRADELIC:DSCU $37.12381751 APPLENBLMNTR6TPUNIFIEDCOLLEAGUEAPPLICATIONTEMP001LIC:DS $64,000.00384821 APPLENBLMNTR7BASICTSAPIECD1LIC:DS,CU $25.60384822 APPLENBLMNTR7BASICTSAPIECD2LIC:DS,CU $25.60386649 APPLENBLMNTR6BBUNIFIEDCOLLEAGUEAPPLICATIONTEMP001LIC:DS$94,080.00388563 APPLENBLMNTR6UPG/UPLIFTFRHATOGEOREDUNDANCYHASMLIC:DS $1,280.00388564 APPLENBLMNTR6UPG/UPLIFTFRHATOGEOREDUNDANCYHAMEDLIC:DS $3,200.00388565 APPLENBLMNTR6UPG/UPLIFTFRHATOGEOREDUNDANCYHALRGLIC:DS $6,387.20388566 APPLENBLMNTR6FRHATOGRHAUAUPGRADESMLIC:DS $448.00Contract No. DMS-17/18-044B Exhibit B 388567 APPLENBLMNTR6FRHATOGRHAUAUPGRADEMEDLIC:DS $1,120.00388568 APPLENBLMNTR6FRHATOGRHAUAUPGRADELRGLIC:DS $2,240.00388569 APPLENBLMNTR6MPHATOGRHAUPGRADE/UPLIFTSMALLLIC:DS $1,280.00388580 APPLENBLMNTR6MPHATOGRHAUPGRADE/UPLIFTMEDIUMLIC:DS $3,200.00388581 APPLENBLMNTR6MPHATOGRHAUPGRADE/UPLIFTLARGELIC:DS $6,387.20388582 APPLENBLMNTR6MPHATOGRHAUAUPGRADESMALLLIC:DS$448.00388583 APPLENBLMNTR6MPHATOGRHAUAUPGRADEMEDIUMLIC:DS $1,120.00388584 APPLENBLMNTR6MPHATOGRHAUAUPGRADELARGELIC:DS $2,240.00389649 APPLENBLMNTR7BASICTSAPIASLINTERIMLIC:DSCU $0.00389710 APPLENBLMNTR6BASICTSAPIASLINTERIMLIC:DSCU $0.00389711 APPLENBLMNTR7DMCCFULLASLINTERIMLIC:DSCU $0.00389712 APPLENBLMNTR6DMCCFULLASLINTERIMLIC:DSCU$0.00395692 AESR7KVMVIRTUALLIC:DS $0.00397298 APPLENBLMNTR8BASICTSAPIASLINTERIMLIC:DSCU $0.00397299 APPLENBLMNTR8DMCCFULLASLINTERIMLIC:DSCU $0.00397515 APPLENBLMNTR8BASICTSAPILIC:DS;CU $25.60397516 APPLENBLMNTR8BASICTSAPIUPGRADELIC:DS;CU $8.96397518 APPLENBLMNTR8PROPRIETARYTSAPILIC:DS;CU $17.92397519 APPLENBLMNTR8PROPRIETARYBASICTSAPIUPGRADELIC:DS;CU$6.40397521 APPLENBLMNTR8PARNTERBASICTSAPILIC:DS;CU $17.92397522 APPLENBLMNTR8PARTNERBASICTSAPIUPGRADELIC:DS;CU $6.40397524 APPLENBLMNTR8ADVANCEDTSAPISMALLLIC:DS $2,240.00397525 APPLENBLMNTR8ADVANCEDTSAPISMALLUPGRADELIC:DS $784.00397527 APPLENBLMNTR8ADVANCEDTSAPIMEDIUMLIC:DS $9,580.80397528 APPLENBLMNTR8ADVANCEDTSAPIMEDIUMUPGRADELIC:DS $3,360.00397530 APPLENBLMNTR8ADVANCEDTSAPILARGELIC:DS $22,358.40397531 APPLENBLMNTR8ADVANCEDTSAPILARGEUPGRADELIC:DS$7,824.00397533 APPLENBLMNTR8ADVANCEDTSAPISMALLTOMEDIUMUPLIFTLIC:DS $7,347.20397534 APPLENBLMNTR8ADVANCEDTSAPISMALLTOLARGEUPLIFTLIC:DS $20,121.60397535 APPLENBLMNTR8ADVANCEDTSAPIMEDIUMTOLARGEUPLIFTLIC:DS $12,777.60397536 APPLENBLMNTR8PROPRIETARYBUNDLESMALLLIC:DS $0.00397537 APPLENBLMNTR8PROPRIETARYBUNDLEMEDIUMLIC:DS $0.00397538 APPLENBLMNTR8PROPRIETARYBUNDLELARGELIC:DS$0.00397539 APPLENBLMNTR8CVLANLIC:DS $159,705.60Contract No. DMS-17/18-044B Exhibit B 397540 APPLENBLMNTR8CVLANUPGRADELIC:DS $39,926.40397542 APPLENBLMNTR8CVLANPROPRIETARYLINKSFORAVAYAICLIC:DS $0.00397543 APPLENBLMNTR8DLGLIC:DS $159,705.60397544 APPLENBLMNTR8DLGUPGRADELIC:DS $39,926.40397546 APPLENBLMNTR8DMCCFULLLIC:DS;CU $153.60397547 APPLENBLMNTR8PARTNERDMCCFULLLIC:DS;CU $107.52397548 APPLENBLMNTR8DMCCBASICLIC:DS;CU $25.60397549 APPLENBLMNTR8DMCCUPGRADELIC:DS;CU $8.96397551 APPLENBLMNTR8UNIFIEDDESKTOPLIC:DS;CU$25.60397552 APPLENBLMNTR8UNIFIEDDESKTOPUPGRADELIC:DS;CU $8.96397554 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYSMALLLIC:DS $6,387.20397555 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYSMALLUPGLIC:DS $2,240.00397556 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILSMALLUPGENTLLIC:DS $0.00397557 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYMEDIUMLIC:DS $15,971.20397558 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYMEDUPGLIC:DS$5,590.40397559 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILMEDUPGENTLLIC:DS $0.00397560 APPLENBLMNTR8GEOREDUNDANCYHIGHAVAILABILITYLARGELIC:DS $31,942.40397561 APPLENBLMNTR8GEOREDUNDACYHIGHAVAILLARGEUPGRADELIC:DS $9,580.80397563 APPLENBLMNTR8GEOREDUNDANCYHASMALLTOMEDIUMUPLIFTLIC:DS $9,580.80397564 APPLENBLMNTR8GEOREDUNDANCYHASMALLTOLARGEUPLIFT:DS$25,552.00397565 APPLENBLMNTR8GEOREDUNDANCYHAMEDIUMTOLARGEUPLIFTLIC:DS $15,971.20397566 APPLENBLMNTR8UPG/UPLIFTFRHATOGEOREDUNDANCYHASMLIC:DS $1,280.00397567 APPLENBLMNTR8UPG/UPLIFTFRHATOGEOREDUNDANCYHAMEDLIC:DS $3,200.00397568 APPLENBLMNTR8UPG/UPLIFTFRHATOGEOREDUNDANCYHALRGLIC:DS $6,387.20397569 APPLENBLMNTR8SUBSCRIPTION/UPLIFTFRHATOGRHASMALLLIC:DS$448.00397570 APPLENBLMNTR8SUBSCRIPTION/UPLIFTFRHATOGRHAMEDIUMLIC:DS $1,120.00397571 APPLENBLMNTR8SUBSCRIPTION/UPLIFTFRHATOGRHALARGELIC:DS $2,240.00397572 APPLENBLMNTR8MPHATOGRHAUPGRADE/UPLIFTSMALLLIC:DS $1,280.00397573 APPLENBLMNTR8MPHATOGRHAUPGRADE/UPLIFTMEDIUMLIC:DS $3,200.00397574 APPLENBLMNTR8MPHATOGRHAUPGRADE/UPLIFTLARGELIC:DS $6,387.20397575 APPLENBLMNTR8MPHATOGRHASUBSCRIPTION/UPGRADESMALLLIC:DS$448.00397576 APPLENBLMNTR8MPHATOGRHASUBSCRIPTION/UPGRADEMEDIUMLIC:DS $1,120.00397577 APPLENBLMNTR8MPHATOGRHASUBSCRIPTION/UPGRADELARGELIC:DS $2,240.00397578 APPLENBLMNTR8GEOREDUNDANCYVIRTUALMACHINETRACKING $0.00Contract No. DMS-17/18-044B Exhibit B 397579 APPLENBLMNTR8VEVIRTUALAPPLIANCEENABLEMENT $0.00397580 APPLENBLMNTR8NEWSYSTEMTRACKING $0.00397581 APPLENBLMNTR8UPGRADESYSTEMTRACKING $0.00397582 CUSTOMSOFTWARERUSSIASORMCALLVISORAESR8LIC:DS $6,387.20397583 APPLENBLMNTR8PLDSENABLEFORAPPLICATIONSPECIFICLICLIC:DS $0.00397584 APPLENBLMNTR8TSAPIADVANCEDMEDTOLARGEFORS8510ONLYLIC:DS $0.00397585 PLDSBUNDLESTATRACKINGFORCMR8SYSTEMSLIC:CU$0.00397586 CMR8ASAIALLFEATURESFORAESLIC:DS $31,942.40397587 CMR8UPGRADEASAIALLFEATURESFORAESLIC:DS $7,984.00397588 CMR8ASAIALLFEATURESENABLEFORAESCVLANANDDLGLIC:DS $0.00398476 AESR8KVMVIRTUALENABLEMENT $0.00398477 AESR8AMAZONWEBSERVICESAMIENABLEMENT $0.00399082 APPLICATIONENABLEMENTR8SOFTWAREONLYENABLE $0.00AvayaAURA™ApplicationEnablementServices,Hardware271522 APPLENBLMNTR5NEWSYSTEMTRACKING $0.00271523 APPLENBLMNTR5UPGRADESYSTEMTRACKING $0.00271524 APPLENBLMNTR6NEWSYSTEMTRACKING $0.00271525 APPLENBLMNTR6UPGRADESYSTEMTRACKING $0.00AvayaAURA™ApplicationEnablementServices,Media700476245 APPLENBLMNTSERVICES4.2.2SOFTWAREONLYMEDIA $19.20700500046 APPLENBLMNT6HARDWAREBUNDLEMEDIA $192.00700500047 APPLENBLMNT6SOFTWAREONLYMEDIA $19.20700500048 APPLENBLMNT6TSAPISDKMEDIA $2,560.00700500049 APPLENBLMNT6AURABUNDLEMEDIA $192.00700500188 APPLENBLMNT5.2.1HARDWAREBUNDLEMEDIA $192.00700500189 APPLENBLMNT5.2.1SOFTWAREONLYMEDIA $19.20700500196 APPLENBLMNT4.2.4HARDWAREBUNDLEMEDIADVD $192.00700500197 APPLENBLMNT4.2.4SOFTWAREONLYMEDIACD$19.20700500198 APPLENBLMNT4.2.4TSAPISDKMEDIACD $2,560.00700501914 AES6.1.1HARDWAREBUNDLEMEDIA $192.00700501915 AES6.1.1SOFTWAREONLYMEDIA $19.20700501916 AES6.1.1AURABUNDLEMEDIA $192.00700501917 APPLENBLMNT6.1.1TSAPISDK $2,560.00Contract No. DMS-17/18-044B Exhibit B 700502555 AES6.1.2HARDWAREBUNDLEMEDIA $192.00700502562 AES6.1.2SOFTWAREONLYMEDIA $19.20700502569 AES6.1.2AURABUNDLEMEDIA $192.00700502570 AES6.1.2TSAPISDK $2,544.00700503206 AES6.2HARDWAREBUNDLEMEDIADVD $192.00700503207 AES6.2SOFTWAREONLYMEDIACD $19.20700503208 AES6.2AURABUNDLEMEDIADVD $192.00700503209 AES6.2TSAPISDKMEDIACD $2,544.00700504566 APPLENBLMNT5.2.4SOFTWARE/HARDWAREBUNDLEDVD $192.00700504567 APPLENBLMNT5.2.4SOFTWAREONLYMEDIACD $19.20700504568APPLENBLMNT5.2.4SOFTWARETSAPISDKCD $2,560.00700504569 APPLENBLMNT5.2.4SOFTWAREAURABUNDLEMEDIADVD $192.00700504570 APPLENBLMNT6.3HARDWAREBUNDLEMEDIADVD $192.00700504571 APPLENBLMNT6.3SOFTWAREONLYMEDIACD $19.20700504572 APPLENBLMNT6.3AURABUNDLEMEDIADVD $192.00700504573 APPLENBLMNT6.3TSAPISDKMEDIACD $2,560.00700506718 APPLENBLMNT6.3.1HARDWAREBUNDLEMEDIADVD $192.00700506719 APPLENBLMNT6.3.1SOFTWAREONLYMEDIACD$19.20700506720 APPLENBLMNT6.3.1TSAPISDKMEDIACD $2,560.00700506721 APPLENBLMNT6.3.1AURABUNDLEMEDIADVD $192.00700508342 APPLENBLMNT6.3.3HARDWAREBUNDLEMEDIADVD $192.00700508344 APPLENBLMNT6.3.3SOFTWAREONLYMEDIACD $19.20700508345 APPLENBLMNT6.3.3TSAPISDKMEDIACD $2,560.00700508346 APPLENBLMNT6.3.3AURABUNDLEMEDIADVD $192.00700510415 APPLENBLMNTR7AURABUNDLEMEDIA $192.00700510416 APPLENBLMNTR7SOFTWAREONLYMEDIA$19.20700510417 APPLENBLMNTR7TSAPISDKMEDIA $2,560.00700511327 APPLENBLMNTR7.0.1AURAOVAMEDIA $192.00700511328 APPLENBLMNTR7.0.1SOFTWAREONLYMEDIA $19.20700512295 APPLENBLMNTR7.1AURAOVAMEDIA $192.00700512296 APPLENBLMNTR7.1SOFTWAREONLYMEDIA $19.20700512297 APPLENBLMNTR7.1TSAPISDKMEDIA $2,560.00700513526 APPLICATIONENABLEMENTR7.1.1AURAOVAMEDIA $192.00700513527 APPLICATIONENABLEMENTR7.1.1SOFTWAREONLYMEDIA $19.20Contract No. DMS-17/18-044B Exhibit B 700513542 APPLICATIONENABLEMENTR7.1.1TSAPISDKMEDIA $2,560.00700513552 APPLICATIONENABLEMENTR7.1.1AURAKVMDVD $19.20700513683 APPLICATIONENABLEMENTR7.1.2AURAOVAMEDIA $192.00700513684 APPLICATIONENABLEMENTR7.1.2SOFTWAREONLYMEDIA $19.20700513685 APPLICATIONENABLEMENTR7.1.2AURAKVMDVD $19.20700513686 APPLICATIONENABLEMENTR7.1.2TSAPISDKMEDIA $2,560.00700513705 APPLICATIONENABLEMENTR8AURAOVAMEDIA $192.00700513706 APPLICATIONENABLEMENTR8SOFTWAREONLYMEDIA $19.20700513707 APPLICATIONENABLEMENTR8TSAPISDKMEDIA $2,560.00700513708 APPLICATIONENABLEMENTR8AURAKVMDVD$19.20700513962 APPLICATIONENABLEMENTR7.1.3AURAOVAMEDIA $192.00700513963 APPLICATIONENABLEMENTR7.1.3SOFTWAREONLYMEDIA $19.20700513964 APPLICATIONENABLEMENTR7.1.3TSAPISDKMEDIA $2,560.00700513965 APPLICATIONENABLEMENTR7.1.3AURAKVMDVD $19.20700514297 APPLICATIONENABLEMENTR7.1.3.1TSAPISDKMEDIA $2,560.00700514503 APPLICATIONENABLEMENTR8.0.1AURAOVAMEDIA $192.00700514504 APPLICATIONENABLEMENTR8.0.1SOFTWAREONLYMEDIA $19.20700514505 APPLICATIONENABLEMENTR8.0.1TSAPISDKMEDIA $2,560.00700514506 APPLICATIONENABLEMENTR8.0.1AURAKVMDVD$19.20700514672 APPLICATIONENABLEMENTR8.1AURAOVAMEDIA $192.00700514673 APPLICATIONENABLEMENTR8.1SOFTWAREONLYMEDIA $19.20700514674 APPLICATIONENABLEMENTR8.1TSAPISDKMEDIA $2,560.00700514675 APPLICATIONENABLEMENTR8.1AURAKVMDVD $19.20700514979 APPLICATIONENABLEMENTR8.1.1AURAOVAMEDIA $192.00700514980 APPLICATIONENABLEMENTR8.1.1SOFTWAREONLYMEDIA $19.20700514981 APPLICATIONENABLEMENTR8.1.1TSAPISDKMEDIA $2,560.00700514982 APPLICATIONENABLEMENTR8.1.1AURAKVMDVD $19.20AvayaAURA™CommunicationManager,Media700433014 CM3.1.3LINUXUNITYSOFTWARECDUPGRADE $56.00700504950 AVAYAB5800STANDALONEVOICEMAILDVD $5.20700510825 AVAYABREEZETMR3SERVERMEDIADVDOVA $41.60700512298 AURACOMMUNICATIONMANAGERR7.1SOFTWAREDVD $26.00700513744 AAMSR8MEDIADVD$41.60700513745 AAMSR8MEDIALINUXDVD $41.60Contract No. DMS-17/18-044B Exhibit B 700513746 AAMSR8MEDIADVDOVA $41.60700513990 AURACOMMUNICATIONMANAGERR8SOFTWAREDVD $26.00700514508 AURACOMMUNICATIONMANAGERR8.0.1SOFTWAREDVD $26.00700514751 AURACOMMUNICATIONMANAGERR8.1SOFTWAREDVD $26.00700515206 AURACOMMUNICATIONMANAGERR8.1.2SOFTWAREDVD $26.00AvayaAURA™CommunicationManager,Hardware195250 IPSI2CIRCUITPACKTN2312BPRHS $6,014.40195251 CͲLANINTERFACECIRCUITPACKTN799DPRHS $1,036.00203027 VALCIRCUITPACKTN2501AP $4,975.60203071 IP320MEDIARESOURCETN2602AP $14,425.60224271 IPSI2CIRCUITPACKTN2312BPͲNONGSA $6,014.40224272 CͲLANINTERFACECIRCUITPACKTN799DPͲNONGSA $1,036.00224273 VALCIRCUITPACKTN2501APͲNONGSA $4,975.60224274 IP320MEDIARESOURCECIRCUITPACKTN2602APNONGSA $14,425.60700393408 FACILITYTESTCIRCUITPACKTN771DPRHS $1,629.60700394554 TIETRUNKTN760ERHS$708.40700394646 24PORTDIGITALLINECIRCUITPACKTN2224CPRHS $3,029.60700394729 24PORTANALOGLINECIRCUITPACKTN793CPRHS $2,363.20700394794 DS1INTERFACETN464HPRHS $2,996.00700394802 DS1INTERFACETN2464CPRHS $2,875.60700415730 12PTISDNBRILINECIRCUITPACKTN2198BP $3,483.20700437924 CALLCLASSFIERCIRCUITPACKTN744FP $1,750.00700463482 FACILITYTESTCIRCUITPACKTN771DPͲNONGSA $1,629.60700463490 COTRUNKCIRCUITPACKTN747BͲNONGSA $1,330.00700463516 DIGITALLINECIRCUITPACKTN2224CPͲNONGSA$3,029.60700463524 24PTANALOGLINECIRCUITPACKTN793CPͲNONGSA $2,363.20700466014 DS1INTERFACECIRCUITPACKTN464HPͲNONGSA $2,996.00AvayaAURA™CommunicationManager,Software380675 AURAR7BASICIPTNEWSOFTWARELIC:NU;CU;SR $20.80380676 AURAR7BASICIPTADDSOFTWARELIC:NU;CU;SR $20.80380677 AURAR7BASICIPTUPGRADESOFTWARELIC:NU;CU;SR $4.16380678 AURAR7BASICIPTUPGRADEENTITLESOFTWARELIC:NU;CU;SR $0.00380679 AURAR7BASICIPTMOVESOFTWARELIC:NU;CU;SR $4.16380680 AURAR7BASICIPTMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00Contract No. DMS-17/18-044B Exhibit B 380681 AURAR7BASICIPTUPLIFTFROMR7ANALOGSOFTWARELIC:NU;CU;SR $0.00380682 AURAR7ENHANCEDIPTNEWSOFTWARELIC:NU;CU;SR $65.00380683 AURAR7ENHANCEDIPTADDSOFTWARELIC:NU;CU;SR $65.00380684 AURAR7ENHANCEDIPTUPGRADESOFTWARELIC:NU;CU;SR $13.00380685 AURAR7ENHANCEDIPTUPGRADEENTITLESOFTWARELIC:NU;CU;SR $0.00380686 AURAR7ENHANCEDIPTMOVESOFTWARELIC:NU;CU;SR $13.00380687 AURAR7ENHANCEDIPTMOVEENTITLESOFTWARELIC:NU;CU;SR $0.00380688 AURAR7ENHANCEDIPTUPLIFTFROMR7ANALOGSOFTWARELIC:NU;CU;SR$44.20380689 AURAR7ENHANCEDIPTUPLIFTFROMR7BASICIPTSWLIC:NU;CU;SR $44.20380774 ENGAGEMENTASSISTANTR3CONFBRIDGEASSISTANTUSERLIC:NU $15.60380776 ENGAGEMENTASSISTR3ONPREMOPEXSEAMLESSTRANSFERUSERLIC:NU $0.00380777 ENGAGEMENTASSISTR3ONPREMOPEXCONFBRDGASSISTANTUSERLIC:NU $0.00380821 CONTEXTSTORER3GEOREDUNDANCYLIC:DS$7,852.00380844 NUANCER6/AVAYABREEZETMDMCOREͲ1STLANGUAGEDRLIC:CU,SR $22.32380845 NUANCER6/AVAYABREEZETMDMCOREͲ2NDLANGUAGEDRLIC:CU,SR $4.41380846 NUANCER6/AVAYABREEZETMDMCOREͲ3RDLANGUAGEDRLIC:CU,SR $4.41380932 AVAYAAURAMEDIASERVERR7DSPCHANNELLIC:CU $33.80381024 CONTEXTSTORER3AEPCONNECTORLABLIC:NU $0.00381071 COLLABORATIVEBROWSINGR3USERLIC:NU $160.00381550 PARKANDPAGER3SYSTEMLIC:CL$0.00381551 PARKANDPAGER3MIGRATIONFROMCS1KSYSTEMLIC:CL $0.00381552 PARKANDPAGER3SYSTEMLABLIC:CL $0.00381553 PARKANDPAGER3MIGRATIONFROMCS1KSYSTEMLABLIC:CL $0.00382078 MOBILEVIDEOR3ONEͲXAGENTR2ADVANCEDLIC:CU $32.00382079 MOBILEVIDEOR3ONEͲXAGENTR2ADVANCEDLABLIC:CU $0.00382640 MOBILEVIDEOR3VIDEOUSERWITHONEͲXAGENTLIC:CU$32.00382641 MOBILEVIDEOR3VIDEOUSERWITHONEͲXAGENTLABLIC:CU $0.00700237357 S8700128MBXLNFLASHCARDATA $280.80384422 BREEZER3MEDIACHANNELSMALLAAMSR8SYSTEMLIC:DS $1,047.80384424 BREEZER3MEDIACHANNELSMALLAAMSR8UPGRADELIC:DS $314.08384425 BREEZER3MEDIACHANNELMEDIUMAAMSR8SYSTEMLIC:DS $5,223.40384427 BREEZER3MEDIACHANNELMEDIUMAAMSR8UPGRADELIC:DS$1,580.80384428 BREEZER3MEDIACHANNELLARGEAAMSR8SYSTEMLIC:DS $10,452.00384430 BREEZER3MEDIACHANNELLARGEAAMSR8UPGRADELIC:DS $3,156.40Contract No. DMS-17/18-044B Exhibit B 385461 CONTEXTSTORER3PERSERVERWITHGEOREDUNDANCY/ELIC:DS $0.00385462 CONTEXTSTORER3SCREENPOPUSERWITHGEOREDUNDANCY/ELIC:CU $0.00385463 CONTEXTSTORER3APICLIENTWITHGEOREDUNDANCY/ELIC:NU $0.00386657 ANALYTICSCOLLECTORR3AACONTACTCENTERBASELIC:DS $6,400.00386658 ANALYTICSCOLLECTORR3AACONTACTCENTERBASELABLIC:DS $1,920.00386870 ANALYTICSCOLLECTORR3AAEXPERIENCEPORTALBASELIC:DS$5,120.00386871 ANALYTICSCOLLECTORR3AAEXPERIENCEPORTALBASELABLIC:DS $1,536.00386873 ANALYTICSCOLLECTORR3CALLCENTERELITEBASELIC:DS $6,400.00386874 ANALYTICSCOLLECTORR3CALLCENTERELITEBASELABLIC:DS $1,920.00386875 ANALYTICSCOLLECTORR3AVAYAPROACTIVECONTACTBASELIC:DS $6,400.00386876 ANALYTICSCOLLECTORR3AVAYAPROACTIVECONTACTBASELABLIC:DS $1,920.00387019 BREEZER3SRVRFORPRESSVCSR7ORR8HIGHAVAILLIC:DS,SR$0.00388061 AVAYABREEZETMR3LABLIC:DS,SR $1,570.40388950 AVAYABREEZETMR3MESSAGERECORDINGSYSTEMLIC:EN $0.00389560 AVAYABREEZETMR3PERMEDIACHANNELLIC:CU $5.20389563 AVAYABREEZETMR3CUSTOMSNAPͲINSERVERINSTANCELIC:DS,SR $15,704.00390492 AVAYAOCEANAR3COREINFRASTRUCTURESYSTEMPACKAGELIC:DS $19,164.80390513 AVAYAOCEANAR3SUPERVISORDESKTOPCONCURRENTUSERPKGLIC:CU $960.00390519 AVAYAOCEANAR3ALLMEDIACONCURRENTUSERPACKAGELIC:CU$1,728.00390520 AVAYAOCEANAR3ADJUNCTROUTINGVOICECONCRUSERPACKAGELIC:CU $320.00390521 AVAYAOCEANAR3DIGITALPREMIUMCONCURRENTUSERPACKAGELIC:CU $1,600.00390532 AVAYAOCEANAR3DIGITALBASICCONCURRENTUSERPACKAGELIC:CU $960.00390616 AVAYAOCEANAR3PACKAGECONTROLMANAGERCONN/ELIC:DS $0.00390674 ENGAGEMENTDESIGNERR3.2BASELIC:DSNU $6,281.60390676 ENGAGEMENTDESIGNERR3.2ADDITIONALDESIGNERLIC:NU $4,188.60390680 AVAYAOCEANAR3PACKAGECONTROLMANAGERADMINUSERLIC:CU$0.00390717 AVAYABREEZETMR3.2WEBRTCDEBUGLIC:DS $0.00392311 AVAYABREEZECLIENTSDKADVANCEDLICENCELIC:CU $155.00392460 AVAYABREEZECLIENTSDKBASICLICENCELIC:CU $15.00396174 AURAWEBLMR7.1.2KVMVIRTUALLIC:DS,SR $0.00396175 AURAWEBLMR7.1.2AMAZONWEBSERVICESVIRTUALLIC:DS,SR $0.00396306 ENGAGEMENTDESIGNERR3PERPORTINTERACTVCERESPONSETASKLIC:CU $468.00396792 AURAR8BASICIPTNEWSOFTWARELIC:NU;CU;SR$20.80396793 AURAR8ENHANCEDIPTNEWSOFTWARELIC:NU;CU;SR $65.00Contract No. DMS-17/18-044B Exhibit B 396796 AURAR8BASICIPTADDSOFTWARELIC:NU;CU;SR $20.80396797 AURAR8ENHANCEDIPTADDSOFTWARELIC:NU;CU;SR $65.00397076 AURAR8BASICIPTUPLIFTFROMR8ANALOGSOFTWARELIC:NU;CU;SR $0.00397077 AURAR8ENHANCEDIPTUPLIFTFROMR8ANALOGSOFTWARELIC:NU;CU;SR $44.20397080 AURAR8ENHANCEDIPTUPLIFTFROMR8BASICIPTSWLIC:NU;CU;SR $44.20397090 AURAR8BASICIPTUPGRADESOFTWARELIC:NU;CU;SR$4.16397091 AURAR8ENHANCEDIPTUPGRADESOFTWARELIC:NU;CU;SR $13.00397448 BREEZECLIENTSDKBASICOTTPORTLIC:CU $175.00398011 AVAYAAURAMEDIASERVERR8SYSTEMLIC:DS $130.00398012 AVAYAAURAMEDIASERVERR8DSPCHANNELLIC:CU $33.80398014 AVAYAAURAMEDIASERVERR8VIRTUALAPPLIANCEOVAENABLEMENT $0.00398015 AVAYAAURAMEDIASERVERR8PRODUCTVENDORINDEPENDENCE $0.00398016 AVAYAAURAMEDIASERVERR8DSP/MEDIACHANNELASIPPLIC:CU$10.40398017 AVAYAAURAMEDIASERVERR8MEDIACHANNELINVESTPROTECTIONLIC:CU $0.00398018 AVAYAAURAMEDIASERVERR8DEMONOTFORRESALENONPRODLIC:CU $150.00398019 AVAYAAURAMEDIASERVERR8DSPCHANNELDEMONOTFORRESALELIC:CU $0.00398020 AVAYAAURAMEDIASERVERR8SWONLYFORAMAZONWEBSVCSENABLEMENT $0.00398021 AVAYAAURAMEDIASERVERR8SWONLYFORKVMVIRTUALENABLEMENT$0.00398023 AVAYAAURAMEDIASERVERR8DSP/MEDIACHANNELASIPPUPGLIC:CU $0.00398024 AVAYAAURAMEDIASRVRR8DSPCHANNELINVESTPROTECTIONUPGLIC:CU $0.00398027 AAMSR8VAPPOVAUPGRADEENABLEMENT $0.00398028 AVAYAAURAMEDIASERVERR8PRODUCTVENDORINDEPENDENCEUPGRADE $0.00401239 AAMSR8SYSTEMUPGRADELIC:CU $39.00401240 AAMSR8DSPCHANNELUPGRADELIC:CU$10.40403745 COMMONSERVICEPLATFORMNODELIC:DS,SR $30.00700510626 AURAUTILITYSERVICESR7.0DVD $26.00700510751 AVAYAAURACOMMUNICATIONMANAGERR6.3.100SOFTWAREDVD $26.00700510831 AVAYAAURAMIDSIZEENTERPRISESOLUTION6.2.2.1DVD $26.00700511105 AURACOMMUNICATIONMANAGERR7.0SOFTWAREDVD $26.00AvayaAURA™CommunicationManagerBranch,Media228025 EXTENSIONTOCELLULARFORDOR1LICENSE1STAͲNULIC:NU $41.60AvayaAURA™CommunicationManagerBranch,Hardware700460538 EM200BRANCHEXPANSIONUNIT $420.00Contract No. DMS-17/18-044B Exhibit B AvayaAURA™CommunicationManagerBranch,SoftwareLicense211792 EXTENSIONTOCELLULARFORDOR1LICENSETRACKINGCODE1STAͲNULIC:NU $0.00226950 EXTENSIONTOCELLULARFORCMBE2.XLICENSELIC:NU $37.44227482 EXTENSIONTOCELLULARFORCMBE2.XLICENSELICNONSSUUPGRADE:NU $7.80227483 EXTENSIONTOCELLULARFORCMBE2.XLICENSELICSSUUPGRADE:NU $0.00AvayaAURA™CommunicationManagerCustomerSoftware,SoftwareLicense109658 CUSTOMSOFTWARERTUCDRRECORDANSWERINGPARTYSA7311LIC:DS $3,090.00115035 CUSTOMSFTWRTUINTEGRATEDDIRSRVPLUSGSI,8500/8300,G700LIC:DS $4,120.00160946 CUSTOMSOFTWARERTUENHANCEDDIDROUTINGSA7779LIC:DS $3,000.00160947 CUSTOMSFTWRTUSUPPORTCONNECTIVITYW/NORTELDMS100/250SA7161LIC:DS $0.00160966 CUSTOMSOFTWARERTUENHANCEDEMERGENCYALERTSA7483LIC:DS $3,605.00161046 CUSTOMSOFTWARERTU#AND*INVECTORCOLLECTSTEPSA7852LIC:DS$5,150.00161047 CUSTOMSOFTWARERTUSERVICEOBSERVEPHYSICALSETSA7900LIC:DS $5,150.00161048 CUSTOMSOFTWARERTUISDNREDIRECTINGNUMBERSA8052LIC:DS $5,150.00161049 CUSTOMSOFTWARERTUBUSYTONESACNOAVAILCVGPTSSA7933LIC:DS $1,030.00161050 CUSTOMSOFTWARERTUVARIABLELENGTHACCOUNTCODESA7991LIC:DS $5,150.00161051 CUSTOMSOFTWARERTUENHANCEDDISPLAYONREDIRECTCALLSSA7710LIC:DS $5,150.00161053 CUSTOMSOFTWARERTUDIALBYNAMESA7963LIC:DS$1,030.00161054 CUSTOMSFTWRTUEXPANDDS1CIRCUITPACKS332LINESIDESA7491LIC:DS $8,755.00161055 CUSTOMSOFTWARERTURUSSIANPOWERINDUSTRYFEATURESA8077LIC:DS $2,060.00161056 CUSTOMSOFTWARERTUDISPLAYUPDATEFORREDIRECTEDCALLSSA8146LIC:DS $5,150.00161057 CUSTOMSOFTWARERTUTOLLFREEVECTORINGUNTILANSWERSA8157LIC:DS $5,150.00161096 CUSTOMSOFTWAREINCREASESTABUSYINDICATORTO25,000G3RSA7994LIC:DS$10,300.00161097 CUSTOMSOFTWARESTARTTIMEAND4DIGITYRCDRFIELDSA8201LIC:DS $3,605.00161098 CUSTOMSOFTWARERTUQSIGCPCCONVERSONFORCODESET5SA8122LIC:DS $5,150.00161099 CUSTOMSOFTWARERTUPRIMEAPPEARANCEPREFERENCESA8211LIC:DS $5,150.00161100 CUSTOMSOFTWAREOMITDESIGNATEDEXTENSIONSFROMDISPLAYSA8143LIC:DS $3,605.00161102 CUSTOMSOFTWARERTUINCREASESTACDRSA8202 $3,879.84161103 CUSTOMSOFTWARERTUATTENDANTDIAL0REDIRECTSA8140LIC:DS$13,390.00161104 CUSTOMSOFTWARERTULDNATTENDANTQUEUEPRIORITYSA8141LIC:DS $8,240.00161105 CUSTOMSOFTWARERTUATTENDANTPRIORITYQUEUINGBYCORSA8156LIC:DS $7,880.00161106 CUSTOMSOFTWARERTUSTATIONUSERADMINOFFBISA8240LIC:DS $7,555.00Contract No. DMS-17/18-044B Exhibit B 161107 CUSTOMSOFTWARERTUMAPNCIDTOUNIVERSALCALLIDSA8348LIC:DS $5,000.00161108 CUSTOMSOFTWARERTUIDLECALLPREFERENCEDISPLAYSA8323LIC:DS $3,500.00161109 CUSTOMSOFTWARERTUPHSXͲSTATIONMOBILITYSA8339LIC:DS $2,500.00161110 CUSTOMSOFTWARERTUUNMODIFIEDQSIGREROUTENUMBERSA8440LIC:DS $1,500.00161111 CUSTOMSOFTWARERTUSTATIONUSERBUTTONRINGCONTROLSA8428LIC:DS $5,500.00161112 CUSTOMSOFTWARERTUDISPLAYUUIINFORMATIONSA7778LIC:DS$3,000.00161113 CUSTOMSOFTWARERTUDELAYISDNCONNECTONAGENTANSWERSA8434LIC:DS $1,500.00161114 CUSTOMSOFTWARERTUFORWARDHELDͲCALLCPNSA8439LIC:DS $2,500.00161136 CUSTOMSOFTWARERTUCANCELARSUSINGSTARKEYSA7409LIC:DS $2,000.00161137 CUSTOMSFTWRTUDSPLAYINCOMINGDIGITSFORISDNTRKGRPSA7776LIC:DS $3,000.00161138 CUSTOMSOFTWARERTUNIGHTSERVICEONDIDTRUNKGROUPSSA7777LIC:DS$3,000.00170616 CUSTOMSOFTWARERTURUSSIASORMSA8475REQUIREDLIC:DS $7,529.58170618 CUSTOMSOFTWARERTURUSSIASORMCALLVISORLIC:DS $19,204.50175746 CUSTOMSOFTWARERTUREPLCALLINGPARTYNUMBERSA8481LIC:DS $4,500.00178037 CUSTOMSOFTWARERTUMULTIPLEEMERGENCYACCESSSA8508LIC:DS $3,500.00178038 CUSTOMSOFTWARELICMEETMEPAGINGSA8312LIC:DS $15,000.00178106 CUSTOMSOFTWARERTUUUIDISPLAYSA8500LIC:DS $3,500.00178306 CUSTOMSOFTWARERTUAUTOCALLBACKW/CALLEDPARTYQUEINGSA8518LIC:DS$3,500.00178307 CUSTOMSOFTWARERTUPSTNSUPPORTSUBADDRESSINUUISA8510LIC:DS $2,500.00178786 CUSTOMSOFTWARERTUSUPPORTH245DTMFTOMESSA8507LIC:DS $0.00180079 CUSTOMSFTWRTUAUTHCODEPARTITIONINGVIACORSA8517LIC:DS $3,500.00180820 CUSTOMSOFTWARERTUALTURAINTEROPERABITYSA8506 $5,000.00181666 CUSTSFTWRTUSA8567PHS/DECTOVERIP $700.00182097 CUSTOMSOFTWARERTUBACKGROUNDBSRPOLLINGSA8589LIC:DS$5,000.00182176 CUSTOMSOFTWARERTUENHANCEDPSA/LOCATION/#DISPLAYSA8582LIC:DS $3,000.00182177 CUSTOMSOFTWARERTUPSAFORIPHOTELINGSA8520LIC:DS $5,500.00182178 CUSTOMSOFTWARERTUSVCOBSERVINGWARNINGTONEENHSA8569LIC:DS $3,000.00182179 CUSTOMSOFTWARERTUPSAOVERQSIGNETWORKSA8587LIC:DS $3,000.00182181 CUSTOMSOFTWARERTUCALLTRANSFERASAICASSA8573LIC:DS $3,000.00182946 CUSTOMSOFTWARERTUENHANCEDCALLPICKUPALERTINGSA8622LIC:DS$0.00182947 CUSTOMSOFTWARERTUCHAINEDCALLFORWARDINGSA8623LIC:DS $0.00185426 CUSTOMSOFTWARERTUEXPANDVUSTATS/MWIBUTTONSSA8558LIC:DS $3,000.00186146 CUSTOMSOFTWARERTUSCHEDULEFEATUREPACKAGESA8621 $0.00186370 CUSTOMSOFTWARERTUINCREASEAUTOWAKEUPCALLSSA8661LIC:DS $5,000.00Contract No. DMS-17/18-044B Exhibit B 186371 CUSTOMSOFTWARERTUEXPANDPMSNAMEANDNUMBERSA8662LIC:DS $2,000.00187236 CUSTOMSOFTWARERTUSA8608EXPANDCRISISALERTSTATIONLIC:DS $2,000.00187238 CUSTOMSOFTWARERTUSA8684PMSWAKEUPMESSAGINGLIC:DS $1,500.00187240 CUSTOMSOFTWARERTUSA8694ENHANCEDREDUCTIONLIC:DS $1,500.00187242 CUSTOMSOFTWARERTUSA8693TDMFALLBACKLIC:DS $3,500.00187244 CUSTOMSOFTWARERTUSA86973RDPARTYH323ENDPOINTLIC:DS $3,000.00187248 CUSTOMSOFTWARERTUSA8654CRISISALERTCALLMONITORLIC:DS$2,000.00187957 CUSTOMSOFTWARERTUSA86973RDPARTYH323LIC:DS $35.00188816 CUSTOMSOFTWARERTUSA8699CHASSIS/SIGNALGROUPLIC:DS $3,000.00188817 CUSTOMSOFTWARERTUSA8701NETWORKSUPPORTNAT $3,000.00188818 CUSTOMSOFTWARERTUSA8744BLKNAMFORRUNLIC:DS $2,000.00188825 CUSTOMSOFTWARERTUTRACKINGCODESA8567 $0.00189836 CUSTOMSOFTWARERTUSA8731BLKDISPLAY/BRIDGEDAPPEARANCE $2,000.00189837 CUSTOMSOFTWARERTUSA8758AUTOEXCLUSION$1,500.00189838 CUSTOMSOFTWARERTUSA8702ENHANCEDNETWORKCDR $2,000.00189839 CUSTOMSOFTWARERTUSA8749INCTO2000VECTORS $5,000.00189840 CUSTOMSOFTWARERTUSA8734IPTERMINALFULLEXTENSION $6,500.00189841 CUSTOMSOFTWARERTUSA8475RUSSIANSOSM $10,000.00190359 CUSTOMSOFTWARERTUSA8796INCOMINGCALLDISPLAY $5,800.00190815 CUSTOMSOFTWARERTUSA8759INVOKENCR/ECT $3,000.00191591 CUSTOMSOFTWARESA8652CONFERENCECALLLIMITEDTALK/LISTEN $3,000.00193207 CUSTOMSOFTWARESA8741CDRINDENTIFIER/IPCALLS$7,850.00193211 CUSTOMSOFTWARESA8847DIVERTEDPRCALLS $2,500.00193735 CUSTOMSOFTWARESA8621TRANSPARENCYDIALPLANLICENSE:DS $10,000.00193850 CUSTOMSOFTWARESA8747SOFTPHONEINDONDCPTERMINALLICENSE:DS $8,500.00193852 CUSTOMSOFTWARESA8852DISPLAYVDNINFORMATIONROUTEͲROUTELICENSE:DS $1,500.00195167 CUSTOMSOFTWARESA8853SUPPORTLSPSBEHINDNAT $3,000.00195227 CUSTOMSOFTWARESA8869*67CALLBLOCKING $3,000.00195723 CUSTOMSFTWRTUSA8829EXPAND#OFCOMMOMSHAREDEXTENSIONS$2,000.00195725 CUSTSFTWSA8876EXPANDEDHOLIDAYTABLE $1,500.00195819 CUSTSFTWSA8879TRANSFERLAMPANDAUTOEXCL $1,500.00195821 CUSTSFTWSA8887IPHOTLINE $10,000.00197287 CUSTSFTWSA8859ASSIGNDEFAULTPSASTATION $3,000.00197291 CUSTSFTWSA8885USTIMEFORUSERDEFINEDLANGUAGE $1,000.00Contract No. DMS-17/18-044B Exhibit B 198387 CUSTSFTWSA8813INSERTARS/AARFACINTOCALLLOG $3,000.00198389 CUSTSFTWSA8888MULTIPLEMUSICSOURCES $3,000.00198391 CUSTSFTWSA8898SIPSERVICEPROVIDERNCE $3,000.00198393 CUSTSFTWSA8900NTTCALLSCREENING $3,000.00200841 CUSTSFTWSA8870TANDEMNCR $3,000.00200843 CUSTSFTWSA8886SUPPORT20CALLINGPARTYDIGITS $3,000.00200847 CUSTSFTWSA8904CAMPUSDIALING $3,000.00202775 CUSTSFTWRTUSA8874CALLSTATUSMSGSFOR7434NDIPSOFTPHONE$3,000.00202777 CUSTSFTWSA8917LSPREDIRECT $3,000.00202779 CUSTSFTWSA8931EC500CLI $3,000.00202801 CUSTSFTWSA8942MTPLUNICODESPT $3,000.00202803 CUSTSFTWSA8854OUTOFBANDTRSF $3,000.00205311 CUSTSFTWSA8896ELIMINATEPHPICONBRGDAPP $3,000.00205313 CUSTSFTWSA8928DISPLAYBRGDNAMES $1,500.00205315 CUSTSFTWSA8851REMOVECALLERIDFROMSET $3,000.00205541 CUSTSFTWSA8797AGENTCALLCAPTUREBYFAC$3,000.00205543 CUSTSFTWSA8889SIPSUPPORTIVRMESSAGE $3,000.00207138 CUSTSFTWSA8944MULTIPLELOGINSFORSINGLE $3,000.00207204 CUSTSFTWSA8957PINCODEFORPRIVATECALLS $3,000.00207335 CUSTSFTWSA8911INCREASEISDNTABLE $1,500.00207339 CUSTSFTWSA8927INCREASEPAGINGGROUPS $1,500.00207690 CUSTSFTWSA8893BLAST8PARTYCONFERENCE $3,000.00211300 CUSTSFTWSA8967BLOCKCLI $1,500.00212640 CUSTSFTWSA8983REPLACECALLINGPARTYWITHFORWARDINGPARTY$1,500.00212920 CUSTSFTWRTUSA8891VERIZONVOICEGENIE $3,000.00213203 CUSTSFTWSA8946EXPANDSITEDATA $1,500.00213204 CUSTSFTWSA8958INCREASEBSRTO40,000 $3,000.00213270 CUSTSFTWSA9011EDITDIALING $3,000.00213780 CUSTSFTWSA8987PORTNETWORKRESTARTTIMER $3,000.00213781 CUSTSFTWSA9016G726SUPPORTOFTN2302 $0.00213801 CUSTSFTWSA8993INCREASETENANTPARTITIONSLIC:DS $3,000.00214090 CUSTSFTWSA8972OVERWRITECALLINGIDENTITY:DS $3,000.00214092 CUSTSFTWSA9004IPDECTOUTBOUNDCALLROUTINGLIC:DS$3,000.00214093 CUSTSFTWSA9009DUPLICATEDPROCESSORETHERNETFORSIP $0.00Contract No. DMS-17/18-044B Exhibit B 214094 CUSTSFTWSA9028TWOBCHANNELTRANSFERFORPSTNCALLSLIC:DS $0.00215330 CUSTSFTWSA9014PINCODEFORSTATIONLOCK $3,000.00216072 CUSTSFTWSA8986SIMULTANEOUSRINGOFATTENDANTS $3,000.00216074 CUSTSFTWSA9018SUPPORT127BRIDGEAPPEARANCESPERCALLAPPEARANCE $3,000.00216075 CUSTSFTWSA9025DISPLAYNUMBERINISDNSUBADDRESS $3,000.00216076 CUSTSFTWSA9020PINGBASEDIGAR $3,000.00216077 CUSTSFTWSA9035INCREASEINTERCOMGROUP$3,000.00216078 CUSTSFTWSA9050INCREASETODROUTINGTABLES $3,000.00217160 CUSTSFTWSA9062PERMISSIVEUSEOFCMSANDEDP $0.00217662 CUSTOMSOFTWARESA9065CRISISALERTBYLOCLIC:DS $3,000.00217664 CUSTOMSOFTWARESA9070INCREASEDLOGGEDINACDAGENTS $3,000.00218450 CUSTOMSOFTWARESA9075TRANSFERTOVOICEMAILBYEXTENSIONLIC:DS $1,500.00223560 CUSTSFTWSA9073USECALLEDPARTYLOCFORLWCTIME/DATELIC:DS $1,500.00224235CUSTOMSOFTWARESA9077PRIORITYCALLFOLLOWCOVERAGE $1,500.00226045 CUSTOMSOFTWARESA9086MASKCLIONPSTNCALLSLIC:DS $0.00226815 CUSTOMSOFTWARESA90902MISPAIRSFORCMSLIC:DS $1,500.00226816 CUSTSFTWSA9092RETRYARS/AARANALYSISFORBUSYTRUNKSLIC:DS $1,500.00226817 CUSTOMSOFTWARESA9089SUPPORTMCTONH.248GATEWAYLIC:DS $0.00227622 CUSTSFTWRTURUSSIASORMCVAES5.X $15,949.50244833 CUSTOMSOFTWARERTURUSSIASORMCALLVISORAES6.XLIC:DS$5,868.24AvayaAURA™CommunicationManagerEC500,Media202821 EC500EXTTOCELLULAR(EC500)R6DUALMODESOFTWARELICENSELIC:CU $100.36202822 CM3MOBILITYPACKAGEDUALMODE1USERSOFTWARELICENSELIC:NU $119.08205338 EC500EXTTOCELLULARR7SINGLEMODETRACKINGCODELIC:CU228020 EXTENSIONTOCELLULARANYUPGTOR7SINGLEMODELIC:CU $41.60228021 EXTENSIONTOCELLULARR7SINGLEMODESOFTWARELICLIC:CU $8.32228022 EXTENSIONTOCELLULARR8SINGLEMODELIC:CU$41.60229180 EXTENSIONTOCELLULARR9SINGLEMODELIC:CU $41.60229181 EXTENSIONTOCELLULARR9SINGLEMODESINGLEUPGRADELIC:CU $8.32229572 EXTENSIONTOCELLULARR8SINGLEMODEUPGRADELIC:CU $8.32AvayaAURA™CommunicationManagerEC500,SoftwareLicense172071 EC500SOFTWARELICENSE1PORTLIC:NU $50.44174219 EXTENSIONTOCELLULAR(EC500)R4TRACKINGCODE $0.00Contract No. DMS-17/18-044B Exhibit B 182206 EC500EXTENSIONTOCELLULARR5SOFTWARELICENSE $50.44182906 EC500EXTTOCELLULARR5TRACKINGCODE $0.00186906 EC500R5RTUUPGRADE $37.44190342 EC500R6RTU$50.44190343 EC500R6TRACKINGCODE $0.00190344 EC500R6RTUUPGRADE $37.44202820 CM3MOBILITYPACKAGESINGLEMODE1USERSOFTWARELICENSELIC:NU $75.40212089 EXTENSIONTOCELLULARR8SINGLEMODERFALIC:CU $0.00229184 EXTENSIONTOCELLULARR8MOVESINGLEMODETRACKING $0.00380751EXTENSIONTOCELLULARR9SINGLEMODEAURAR7LIC:CU $41.60380752 EXTENSIONTOCELLULARR9SINGLEMODEAURAR7UPGRADELIC:CU $8.32397185 EXTENSIONTOCELLULARR9SINGLEMODEAURAR8LIC:CU $41.60AvayaAURA™CommunicationManagerPaging,Hardware408186013 PAGINGZONECONTROLLERMODULE $708.48408186039 PAGINGCONTROLLERMODULE3ZONEEXPANSIONUNIT $126.72408186088 PAGING70VOLT100WATTAMPLIFIER $536.40408186096 PAGING70VOLT250WATTAMPLIFIER $1,738.80408466548 PAGINGUNIVERSALDOORPHONESPEAKER $210.96408466555 PAGINGANALOGDOORPHONESPEAKER $244.80408466563 PAGINGUNIVERSALCONNECTIONDOORPHONECONTROLLER $524.88700215932 PAGINGTRANSFORMERLINEINPUT600OHMS $26.64AvayaAURA™SIPEnablementServices,Hardware700468689 MEDIANT1000DIGITALVOICEMODULEͲDUALSPAN $3,153.60700506468 MEDIANT1000BSPAREPARTͲACPOWERSUPPLYFRU $268.56700506469 MEDIANT1000BSPAREPARTͲFANTRAYFRUW/3FANSANDFILTER $214.56700506470 MEDIANT1000B1T1/E1SIPGWSYSTEM $4,194.00700506471 MEDIANT1000B2T1/E1SIPGWSYSTEM $5,569.20700506472 MEDIANT1000B4T1/E1SIPGWSYSTEM $9,392.40700506473 MEDIANT1000BCHASSIS $1,677.60AvayaAURA™SIPEnablementServices,SoftwareLicense181416 SIPENABLEMENTSERVICESUSERLIC:NU $0.00181417 SIPTRUNK1PORTSOFTWARELIC:CU $0.00182746 EC500OUTBOARDPROXYSIPOPSRIGHTͲTOͲUSELIC:NU $0.00Contract No. DMS-17/18-044B Exhibit B AvayaAURA™SystemPlatform,Media700509921 AVAYAAURASYSTEMPLATFORM6.3.7DVD $26.00700510424 AVAPPLICATIONVIRTUALPLATFORMR7MEDIAKIT $78.00700511320 AVAYAAURAAPPLIANCEVIRTUALIZATIONPLATFORMR7.0.0.1CD $26.00700511786 AVAYAAURASYSTEMPLATFORM6.3.8CD $26.00700512280 AVAYAAURAAPPLIANCEVIRTUALIZATIONPLATFORMR7.0.1CD $26.00700512294 AVAYAAPPLICATIONVIRTUALPLATFORMR7.1DVD $26.00700512428 AVAYAAURASYSTEMPLATFORM6.4DVD $26.00700513383 AVAYAAURASYSTEMPLATFORM6.4.1CD $26.00700513676 AVAYAAPPLICATIONVIRTUALPLATFORMR7.1.2DVD$26.00700513741 APPLIANCEVIRTUALPLATFORMR8DVD $26.00700513946 AVAYAAPPLICATIONVIRTUALPLATFORMR7.1.3DVD $26.00700513985 APPLIANCEVIRTUALPLATFORMR8MEDIAKIT $78.00700513989 APPLIANCEVIRTUALPLATFORMR8UTILITIESDVD $26.00700514043 AVAYAAURASYSTEMPLATFORM6.4.2CD $26.00700514463 APPLIANCEVIRTUALPLATFORMR7.1.3.2DVD $26.00700514507 APPLIANCEVIRTUALPLATFORMR8.0.1DVD $26.00700514610 APPLIANCEVIRTUALPLATFORMR7.1.3.3DVD $26.00700514696 APPLIANCEVIRTUALPLATFORMR8.0.1.1DVD $26.00700514752 APPLIANCEVIRTUALPLATFORMR8.1DVD $26.00700514753APPLIANCEVIRTUALPLATFORMR8.1UTILITIESDVD $26.00700514754 APPLIANCEVIRTUALPLATFORMR7.1.3.4DVD $26.00700514910 APPLIANCEVIRTUALPLATFORMR8.0.1.2DVD $26.00700514978 APPLIANCEVIRTUALPLATFORMR8.1.1DVD $26.00700515028 APPLIANCEVIRTUALPLATFORMR7.1.3.5DVD $26.00700515138 APPLIANCEVIRTUALPLATFORMR8.1.2DVD $26.00700515207 APPLIANCEVIRTUALPLATFORMR8.1.2UTILITIESDVD $26.00AvayaAURA™SystemPlatform,SoftwareLicense381275 APPLIANCEVIRTUALPLATFORMR7+SINGLECPUCOMMONSERVERLIC:SR $450.00381276 APPLIANCEVIRTUALPLTFRMR7+SINGLECPUEMBEDDEDSERVERLIC:SR $150.00381277 APPLIANCEVIRTUALPLATFORMR7+DUALCPUCOMMONSERVERLIC:SR $900.00397514 APPLIANCEVIRTUALPLATFORMR8UTILITIESVAPPENABLEMENT $0.00UnifiedCommunications,Hardware700514599 AVAYAB109LOCKINGKIT $15.12Contract No. DMS-17/18-044B Exhibit B 700514698 GLOBAL5VUSBPOWERADAPTER $11.96UnifiedCommunications,Media700514510 BREEZER3.6INSTANCEMEDIADVDOVA $80.00700514697 BREEZER3.6INSTANCEMEDIADVDOVA $80.00Contract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲAvayaGateways&ServersThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCBranchGateways,Hardware700438278 G450FANTRAY $140.00700476401 EM200BRANCHEXPANSIONUNITNONͲGSA $420.00700476419 BRANCHGATEWAYMEMORYKIT $840.00102689569 WIRINGBACKBOARD188B1 $22.40107152969 ADPTREL888BCOAX50PINS $145.60196886 SWITCHROOM110ACADMINISTRATIONRHS $420.00198069 AVAYAPLUGͲNͲPLAYRJ45PATCHPANELRHS $1,094.80198070 110ASWITCHROOMADMINISTRATIONFIELDRHS $420.00407803568 DEFINITYXCONN110WITHIOCABLE21FEET $644.00700170004 CABLERED5METERCAT5RJ45 $22.96700170012 CABLEGREEN5METER$22.96700178056 CABLEGREEN25METER $32.48700178064 CABLEGREEN50METER $50.40700178072 CABLERED25METER $32.48700178122 CABLERED50METER $48.72700393523 120ACSUCABLE25FEETRHS $29.12700393762 MM721BRIMEDIAMODULE $1,400.00700394497 BUSTERMINATORCIRCUITPACKAHF110RHS $117.60700394992 EMERGENCYTRANSFERPANELG3RHS $772.80700395445 120ACSUCABLE50FEETRHS $54.32700406101 DS1LOOPBACKJACK700ARHS $106.40700406333 DS1TOWALLFIELDCABLE50FEETRHS$81.20700406341 DS1TOWALLFIELDCABLE75FEETRHS $98.00700406358 MEDIAGATEWAYDCPOWERCORDRHS $81.20700463508 BUSTERMINATORCIRCUITPACKAHF110ͲNONGSA $131.60700479637 909AUNIVERSALCOUPLERAC/DC $294.00700503274 G430MP120DSPDAUGHTERBOARD $1,344.00BranchGateways,Model266231 AVAYABRANCHGATEWAYADDITIONSMODEL $0.00Contract No. DMS-17/18-044B Exhibit B 184244 CMS8500MODELUPGRADE $0.00184716 CMS8700MULTICONNECTMODELUPGRADE $0.00187838 CMS8300G250STANDALONEMODELNEW $0.00211775 CMS8300G450MODELNEW $0.00225326 S8300/G430MODELUPGRADE $0.00225327 S8300/G450MODELUPGRADE $0.00226588 CMS8300G430MODELNEW $0.00MediaGateway,Hardware700501368 G450160CHANNELDSPDAUGHTERBOARD $2,805.60700506955 G450MP160MEDIAGATEWAY $5,894.00700506956 G450MP160MEDIAGATEWAYNONGSA $5,894.00700507394 G450R2POWERSUPPLY $560.00700508198 G430MP120DSPDAUGHTERBOARDNONGSA $504.00700508199 G450160CHANNELDSPDAUGHTERBOARDNONGSA $2,805.60700508324 MEDIANT1000BSERIALCABLESINGLE $33.60700508325 MEDIANT1000BSERIALKIT $261.52700512173 G430MP40MEDIAGATEWAYGSA $1,176.00700512174 G430MP40MEDIAGATEWAYNONͲGSA $1,176.00700514899 AVAYAIXANALOGTELEPHONEADAPTERATA120(AllFXS2PORT)$28.08700514900 AVAYAIXANALOGTELEPHONEADAPTERATA140(AllFXS4PORT) $55.44MediaGateway,SoftwareLicense389784 AVAYAAURAWEBGATEWAYR3VIRTUALAPPLIANCELIC:CU $0.00389785 AVAYAAURAWEBGATEWAYR3PERSERVERINSTANTLIC:CU $312.00389786 AVAYAAURAWEBGATEWAYR3AUDIOPORTLIC:CU $33.80389787 AVAYAAURAWEBGATEWAYR3VIDEOPORTLIC:CU $67.60390686 AVAYAAURAWEBGATEWAYCONCURRENTVIRTUALENDPOINTLIC:CU $0.00394497 AVAYAAURAWEBGATEWAYR3AMAZONWEBSERVICESAMILIC:DS,SR $0.00MediaModules,Hardware700394661 MM711ANALOGMEDIAMODULERHS $896.00700394703 MM716ANALOGMEDIAMODULE24FXSRHS $1,680.00700394711 MM71724PORTDCPMEDIAMODULERHS $1,957.20700439250 MM710BE1/T1MEDIAMODULE $1,680.00700453889 MM714BANALOG4+4MEDIAMODULE $560.00700466618 MM714BANALOG4+4MEDIAMODULEͲNONGSA $560.00Contract No. DMS-17/18-044B Exhibit B 700466626 MM711ANALOGMEDIAMODULEͲNONGSA $896.00700466634 MM710BE1/T1MEDIAMODULEͲNONGSA $1,680.00700466642 MM716ANALOGMEDIAMODULE24FXSͲNONGSA $1,680.00700466808 ANALOGSIPGATEWAY2ͲFXO2ͲFXS $267.84700466816 ANALOGSIPGATEWAY4ͲFXO4ͲFXS $482.40Servers,Hardware700012909 24PORTLINEPATCHPANEL $252.00700406267 EXTERNALUSBCD/DVDRWDRIVERHS $196.00700464506 USBMODEMUSR5637ͲOEM56KROHS6 $158.08383536 R630SERVERVSMALLAPPLIANCEVIRTUALIZATIONPLATFORM $7,296.80383539 R630SERVERAVAYAAURAMESSAGINGͲLOW $8,136.80383540 R630SERVERSMALLAPPLIANCEVIRTUALIZATIONPLATFORM $8,136.80383548 R630SERVERMEDIUMAPPLIANCEVIRTUALIZATIONPLATFORM $10,102.40383551 R630SERVERCMHIGHDUPLEXAPPLIANCEVIRTUALIZATIONPLATFORM $16,836.40383552 R630SERVERVLARGEAPPLIANCEVIRTUALIZATIONPLATFORM$15,153.60388048 R330MIDRANGESERVERASBCE $4,883.20388049 R330MIDRANGESERVERIPOASBCE $4,883.20388052 ASBCECOREPORTWELLCADͲ0230 $1,092.00388053 ASBCECOREPORTWELLCADͲ0230FORIPO $1,092.00389797 R230XLSERVERAVAYAAURAMEDIASERVERSMALL $3,816.40390081 R230XLSERVERIPOFFICEUNIFIEDCOMMUNICATIONS $2,560.00390082 R230XLSERVERIPOFFICEFRANCETELECOM $2,560.00700506755 R6204GBRDIMMFRU $610.40700506770 DL360PG8460WACPOWERSUPPLY $442.40700507969 1006RMEMORYUPGRADEKIT$1,232.00700508924 S8300ESERVER $2,016.00700508955 S8300ESERVERͲNONGSA $2,016.00700510888 ASBCER7SYSTEMSOFTWAREUSB $28.00700511170 R320350WACPOWERSUPPLY $448.00700511171 R320CHASSISFAN $78.40700511172 DELLR320/R330300GB10K2.5INHARDDISKDRIVEW/3.5INCARRFRU $504.00700511588 DL360G8/G9300GB10KHARDDISKDRIVE3DRIVEKIT $3,648.40700511589 DL360G8/G9300GB10KHARDDISKDRIVE2DRIVEKIT $2,805.60700511597 R630300GB10KSAS2.5INHDD$1,400.00Contract No. DMS-17/18-044B Exhibit B 700511599 R630600GB10KSAS2.5INHDD $2,240.00700511602 R630495WACPOWERSUPPLYFRU $560.00700511603 R630750WACPOWERSUPPLY $840.00700511611 R630RAIDBATTERYFRU $840.00700511613 DL360PG8/G9DL380G910KSAS2.5INCHHDDFRU $1,400.00700511615 DL360/380G9600GB10KSAS2.5INHDD $2,240.00700511619 DL360/380G9500WACPOWERSUPPLYFRU $560.00700511620 DL360/380G9800WACPOWERSUPPLY $840.00700511621 DL360/380G9800WDCPOWERSUPPLYFRU $1,120.00700511622 DL360/380G91GbPCIEDUALPORTNIC$840.00700513204 ASBCECADͲ0230PORTWELLPOWERSUPPLY40WDC12VFRU $8.40700513372 DL360PG88GBRDIMMFRU $610.40700514094 ASP120DELLR640SERVERPROFILE2WITHAVPBUNDLE $7,014.24700514095 ASP120DELLR640SERVERPROFILE3WITHAVPBUNDLE $9,320.40700514096 ASP120DELLR640SERVERPROFILE5WITHAVPBUNDLE $18,828.72700514097 ASP130DELLR640SERVERPROFILE2WITHVMSBUNDLE$7,992.00700514098 ASP130DELLR640SERVERPROFILE3WITHVMSBUNDLE $11,016.00700514099 ASP130DELLR640SERVERPROFILE4WITHVMSBUNDLE $13,752.00700514100 ASP130DELLR640SERVERPROFILE5WITHVMSBUNDLE $20,448.00700514176 ASPDELL750WACPOWERSUPPLYUNITFRU $324.00700514177 ASPDELLCHASSISFANFRU $201.60700514178 ASPDELL600GB10KSAS2.5INCHHDDFRU $648.00700514180ASPDELL1GBQUADPORTNICFRU $460.80700514181 ASPDELL1GBDUALPORTNICFRU $151.20700514182 ASPDELL10GBDUALPORTNICFRU $1,008.00700514186 ASPDELLRAIDBATTERYFRU $158.40700514187 ASPDELL8GBMEMORYMODULEFRU $360.00700514188 ASPDELL16GBMEMORYMODULEFRU $648.00700514194 ASP120DELLR640SERVERPROFILE4WITHAVPBUNDLE $11,667.60700514262 ASP110DELLR640SERVERPROFILE3WITHIPOFFICE$7,876.80700514263 ASP110DELLR640SERVERPROFILE3WITHEXPERIENCEPORTAL $7,816.32700514264 ASP110DELLR640SERVERPROFILE3WITHSESSIONBORDERCONTROL $7,873.92700514265 ASP110DELLR640SERVERPROFILE5WITHSESSIONBORDERCONTROL $16,789.68700514272 ASP110DELLR640SERVERPROFILE5WITHAURAMEDIASERVER $14,230.80Contract No. DMS-17/18-044B Exhibit B 700514273 ASP110DELLR640SERVERPROFILE5WITHEQUINOXSTREAMANDRECORD $17,066.88700514312 R6308GBRDIMM $1,120.00700514318 UNIVERSAL8GBDUALINͲLINEMEMORYMODULEFORCSR1ANDCSR2 $492.80700514579 ASP130DELLR640SERVERP51BUNDLEWITHVMSBUNDLE $24,134.40700514861 ASP110DELLSERVERP5AVAYACONTACTCENTERSELECT $17,640.00700514943 48PORTPOLRESWITCHNVͲPLͲ048 $2,764.80700514944 24PORTPOLRESWITCHNVͲPLͲ024$2,144.16700514945 8PORTPOLRESWITCHNVͲPLͲ08 $529.92700514946 POLREADAPTERBUNDLEOFSIXNVͲPLͲPA011Ͳ6 $422.64700514948 ASBCEPORTWELLCAFͲ0251 $616.00700514966 DDR4UNIVERSAL8GBDIMMFORCSR3 $492.80700514967 DCCABLEFORPOWERSHARING4PACKNVͲPLͲDCCBL $32.40700514983 ASPDELLDVD+/ͲRWINTERNALDRIVEWITHBRACKETFRU $91.44700515001 ASBCEPORTWELLCAFͲ0251IPO$616.00700515007 ASP110DELLR340MIDRANGESERVERASBCE $3,456.00700515008 ASP110DELLR340MIDRANGESERVERIPOASBCE $3,456.00700515031 ASPISS10GNICFORHPG8 $590.40700515077 POWERCORDKOREA $12.88700515161 ASP110R340350WACPOWERSUPPLYUNIT $383.04700515168 ASP110R340300GB15KSASHDDFRU $766.80700515177 ACP110DELLR640SERVERPROFILE21PROACTIVECONTACT $6,840.00Servers,Media700507893 CONFR8PLTFRMDVD $26.00Contract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲPODFxThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCPODFx,Hardware700504903 ASPISS1UBLANKMETALFILLERPANEL $23.04700505152 ASPISSC13Ͳ14220VACPOWERCORD3M $30.96700505153 ASPISSC15Ͳ14220VACPOWERCORD3M $46.08700505157 ASPISSCAT6RJ45CABLEGRAY3M $11.52700505170 ASPISSCAT6RJ45CABLEBLACK2M $16.56700505171 ASPISSCAT6RJ45CABLEGRAY2M $7.92700505172 ASPISSCAT6RJ45CABLEBLACK3M $11.52700505173 ASPISSLCͲLCMMFIBERCABLEAQUA1M$38.16700505174 ASPISSLCͲLCMMFIBERCABLEAQUA3M $38.16700505176 COLLABORATIONPODDOCUMENTLOCATINGINSTRUCTIONS $0.00700505177 ASPISSOUTERPACKAGINGMEDIUM $2,592.00700505178 ASPISS4200LABELKIT $46.08700505229 ASPISS1UBLANKMETALVENTEDSHELF $520.56700506004 ASPISSREARDOORMOUNTFANASSEMBLY220V200CFM $310.32700506005 ASPISS1UMETALBLACKPERFORATEDFILLERPANEL $110.88700507450 PODFX5000W210VAC30APRIMARYPDU(NEMAL6)$1,245.60700507451 PODFX5000W210VAC30ASECONDARYPDU(NEMAL6) $1,065.60700507480 PODFX5800W230VAC32APRIMARYPDU(IEC) $1,245.60700507481 PODFX5800W230VAC32ASECONDARYPDU(IEC) $1,065.60700508866 ASPISS1PORT1000BASEͲTSFPTRANSCEIVER $72.00700508868 ASPISSVSP7200TOPOFRACKBUNDLE $63,308.00700508869 ASPISSEMCEXPANSIONCABLEMINIͲSAStoMINIͲSASPAIR2M$435.60700508870 ASPISSEMCEXPANSIONCABLEMINIͲSAStoMINIͲSASPAIR5M $1,098.00700508871 ASPISSEMCEXPANSIONCABLEMINIͲSAStoMINIͲSASPAIR10M $1,263.60700508873 ASPISSSTORAGEEMC3200BASESTORAGEARRAY $28,494.00700508876 ASPISSLCͲLCMMFIBERCABLEAQUA5M $43.20700508877 ASPISSLCͲLCMMFIBERCABLEAQUA10M$50.40700508878 ASPISSLCͲLCMMFIBERCABLEAQUA25M $90.72700509803 ASPISSSTORAGEEMC3200STANDARDEXPANSIONBUNDLE $38,592.00Contract No. DMS-17/18-044B Exhibit B 700509807 ASPISSC13Ͳ14220VACPOWERCORDINTERNATIONAL $61.20700509808 ASPISSC15Ͳ14220VACPOWERCORDINTERNATIONAL $92.16700510086 ASPISSDELIVERYFRAME12U $2,001.60700510089 ASPISSSTRGCS1000Ͳ16TBBASESTORAGEARRAYNETWORK $31,816.80700510095 ASPISSOUTERPACKAGINGLOW $2,592.00700510096 ASPISSOUTERPACKAGINGHIGH $2,592.00700510566 ASPISS42UX24WX42DRACKASSY $7,646.40273898 PODFX4200VMWAREFACTORYASSEMBLYOPTION$29,721.60274010 ASPISSEXTPODVMWAREFACTORYASSEMBLYOPTION $15,357.60305407 ASPISSEXTPODWMWAREFACTORYASSEMBLY $0.00307484 PODFX2400VMWAREFACTORYASSEMBLY $0.00307485 COLLABORATIONPODFOR4200Ͳ1FACTORYASSY $0.00307486 COLLABORATIONPODFOR4200Ͳ2FACTORYASSY $0.00307488 PODFX2400VMWAREFACTORYASSEMBLYOPTION $29,721.60307489 COLLABORATIONPOD2400INTEGRATIONLEVEl2FACASSYOPT $11,851.20307570COLLABORATIONPOD2400INTEGRATIONLEVEl3FACASSYOPT $11,851.20402497 ASPINTEGRATEDSTACKSOLUTDEFAULTIPVMWAREFACTORYASSEMBLYOPT $24,840.00700510090 ASPISSSTRGCS1000Ͳ33TBBASESTORAGEARRAYNETWORK $62,395.20700510097 ASPISSDELIVERYFRAME24U $2,602.80700510568 ASPISSHPͲDL360CABLEMGMTARM $72.72700510569 ASPISS1UBRUSHFILLERPANEL $103.68700510573 ASPISSCAT6RJ45CABLEGRAY5M $15.12700510574 ASPISSCAT6RJ45CABLEBLACK5M$15.12700510576 ASPISSSTORAGEEMC3200HIGHPERFORMANCEEXPANSIONBUNDLE $88,048.80700510577 ASPISSSTORAGEEMC3200HIGHCAPACITYBUNDLE $38,592.00700510578 ASPISSSTRGCS1000Ͳ16TBEXPANSIONBUNDLE $35,002.80700510579 ASPISSSTRGCS1000Ͳ33TBEXPANSIONBUNDLE $64,713.60700512934 ASPISS3UPERFORATEDMETALPANELAVAYABANNER $336.96700512935 ASPISS128GBMEMORYEXPANSIONKITFORHPGEN9V4$3,675.60700512989 ASPISSH2680Ͳ12128300VMEPSERVERBUNDLE $19,562.40700513518 ASPISS128GBMEMORYEXPANSIONKITFORHPGEN8 $4,363.20700513653 ASPISS128GBMEMORYEXPANSIONKITFORHPGEN9V5 $5,050.80700513660 ASPISS1PORT1000BASEͲSXSFPDDI(LC) $310.32700513661 ASPISS1PORT1000BASEͲLXSFPDDI(LC) $774.00Contract No. DMS-17/18-044B Exhibit B 700513662 ASPISS1PORT1000BASEͲTSFP(RJͲ45) $315.36700513663 ASPISS1PORT10GIGABITͲSRSFP+(LC)MULTIͲMODEFIBREUPTO300M $763.20700513664 ASPISS1PORT10GIGABITͲERSFP+(LC)SINGLEMODEUPTO40KM $4,590.00700513665 ASPISS1PORT10GIGABITͲLRSFP+(LC)SINGLEMODEUPTO10KM $1,911.60700513666 ASPISS1PORT10GIGABITSFP+DIRECTATTACHCABLEͲ10M$394.56700513667 ASPISS1PORT10GIGABITSFP+DIRECTATTACHCABLEͲ5M $355.68700513668 ASPISS1PORT10GIGABITSFP+DIRECTATTACHCABLEͲ3M $275.76700514101 ASPISSH6132Ͳ28192300REPLACEMENTSERVER $24,537.60700514102 ASPISSH6132Ͳ28192300VMEPSERVERBUNDLE $40,042.80700514103 ASPISS192GBMEMORYEXPANSIONKITFORHPG10SERVER $10,101.60700514107 ASPISS42UX24WX48DBLACKRACKASSEMBLY$7,153.20700514109 ASPISS5KW210VAC30A1GPRIMARYPDU(NEMA) $1,648.80700514110 ASPISS5KW210VAC30A1GSECONDARYPDU(NEMA) $1,479.60700514111 ASPISS5.8KW230VAC32A1GPRIMARYPDU(IEC) $1,648.80700514112 ASPISS5.8KW230VAC32A1GSECONDARYPDU(IEC) $1,648.80700514294 ASPISSPASSIVESFP+DIRECTATTACHCABLE3M $123.84PODFx,Media306210 PODFXR2ORCHESTRATIONSUITELIC $36,348.00306222 PODFXR2UNISPHEREBLOCKELEMENTMANAGEMENTLICENSE/E $0.00306232 PODFXR2POSVISUALIZATIONMANAGEREXTENSIONLICENSE $5,148.00339025 PODFX2.04200INTEGRATIONBUNDLE $8,287.20380220 PODFX2.0EXTENSIONINTEGRATIONBUNDLE $4,629.60381317 PODFX2.02400INTEGRATIONBUNDLE $8,287.20700513602 ASPISSMSCOSUPGRADEMEDIAKIT $0.00PODFx,Model297698 ASPISSMODELNEWMODEL $0.00304108 ASPISSMODELUPGRADE $0.00304109 ASPISSMODELADDITIONS $0.00PODFx,SoftwareLicense305420 PODFXR2SECUREREMOTEACCESSLICENSE $41.08306893 PODFX2.0VPFMINCREMENTALLICENSE $4.24700504854 COLLABORATIONPODR1POSFAULT&PERFORMANCEVEVAPP/E $0.00700504894 COLLABORATIONPODR1POSFLOWMANAGEMENTMODULEVEVAPP/E $0.00700504895 COLLABORATIONPODR1POSCONFIGURATIONMANAGEMENTVEVAPP/E $0.00Contract No. DMS-17/18-044B Exhibit B 700505094 COLLABORATIONPODR1POSVISUALIZATIONVEVAPP/E $0.00700505159 COLLABORATIONPODR1POSPOLICYMANAGEMENTMODULEVEVAPP/E $0.00700506682 COLLABORATIONPODR1VMMANAGEMENTMODULE/E $0.00306220 PODFXR2VSP7000SOFTWARE $0.00306221 PODFXR2VSP4850SOFTWARE $0.00306223 PODFXR2PODORCHESTRATIONSUITEVMESOFTWARE/E $0.00306224 PODFXR2VMESOFTWARE/E $0.00306225 PODFXR2VMWESOFTWARE$0.00306226 PODFXR2POSFAULT&PERFORMANCEVEVAPP/E $0.00306227 PODFXR2POSVISUALIZATIONVEVAPP/E $0.00306228 PODFXR2POSCONFIGURATIONMANAGEMENTVEVAPP/E $0.00306229 PODFXR2POSFLOWMANAGEMENTMODULEVEVAPP/E $0.00306230 PODFXR2POSPOLICYMANAGEMENTMODULEVEVAPP/E $0.00306231 PODFXR2VMMANAGEMENTMODULE/E$0.00306233 PODFXR2POSVISUALIZATIONMANAGEREXTENSIONVEVAPP/E $0.00307755 PODFXR2EMCBASESOFTWARE $0.00307756 PODFX2.0VMEMANAGEMENTSERVERSOFTWARE $0.00307757 PODFXR2VMEEXTENSIONSERVERSOFTWARE $0.00307758 PODFXR2VSP7200SOFTWARE $0.00384680 AVAYAORCHESTRATORR4BASICLIC:DS $10,363.60384689 AVAYAORCHESTRATORR4ENHANCEDLIC:DS $33,800.00384691 AVAYAORCHESTRATORR42500MONITORINGLIC:DS $13,743.60384692AVAYAORCHESTRATORR4ENHANCEDUPGRADELIC:DS $26,000.00384694 ASPISSR4INTEGRATIONBUNDLE $10,299.60384695 ASPISSR4VMEPLUSSW $0.00384696 ASPISSR4EXTMVIRTUALSERVICESPLATFORM7200SW $0.00384697 ASPISSR4EXTMVIRTUALSERVICESPLATFORM4850SW $0.00384698 ASPISSR4NIMBLEBASESW $0.00385400 PODFXR3ORCHESTRATIONSUITELICENSE $36,348.00385401 PODFXR3VSP7000SOFTWARE $0.00385402 PODFXR3VSP4850SOFTWARE$0.00385403 PODFXR3VMWESOFTWARE $0.00385404 PODFXR3POSFAULT&PERFORMANCEVEVAPP/E $0.00385405 PODFXR3POSVISUALIZATIONVEVAPP/E $0.00Contract No. DMS-17/18-044B Exhibit B 385406 PODFXR3POSCONFIGURATIONMANAGEMENTVEVAPP/E $0.00385407 PODFXR3POSFLOWMANAGEMENTMODULEVEVAPP/E $0.00385408 PODFXR3POSPOLICYMANAGEMENTMODULEVEVAPP/E $0.00385409 PODFXR3VMMANAGEMENTMODULE/E $0.00385410 PODFXR3PODVISUALIZATIONMANAGEREXTENSIONLICENSE $5,148.00385411 PODFXR3PODVISUALIZATIONMANAGEREXTENSIONVEVAPP/E $0.00385412ASPISSR3EMCBASESOFTWARE $0.00385414 PODFXR3VMEEXTENSIONSERVERSOFTWARE $0.00385415 PODFXR3VSP7200SOFTWARE $0.00385416 PODFX3.04200INTEGRATIONBUNDLE $8,287.20385417 PODFX3.02400INTEGRATIONBUNDLE $8,287.20385418 PODFXR3VMEPLUSSOFTWARE $0.00385419 PODFXR3SECUREREMOTEACCESSLICENSE $41.08385420 PODFX3.0VPFMINCREMENTALLICENSE $4.24385635 PODFXR3HPBASESOFTWARE$0.00391515 ASPISSR4VSP7200TORPLDSPREMIERLICENSE $0.00395870 ASPISSR3VMENTERPRISETOENTERPRISEPLUSUPGRADEKIT $1,191.60395871 ASPISSR3VMSTANDARDTOENTERPRISEPLUSUPGRADEKIT $4,802.40PODFx,Tracking382573 PODFXR2VMEPLUSSOFTWARE $0.00384699 PODFXALSQUICKSTARTTRAINING/E $0.00390752 PODFXR4VMEPLUSEXTPODSERVERSOFTWARE $0.00390754 PODFXR4VMEPLUSSOFTWARE $0.00Contract No. DMS-17/18-044B Exhibit B ServiceCategory1ͲAvayaIPOfficeThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCIPOffice,Platforms,IPOffice,Hardware407786631 POWERCORDAUSTRALIA $12.88407790591 POWERCORDINDIA$12.88408161453 POWERCORDARGENTINA $22.40700213440 IPOFFICEISDNCABLERJ45/RJ453MRED $3.23700213457 IPOFFICEEXPANSIONCABLERJ45/RJ451MBLUE $10.24700213481 IPOFFICECABLELANRJ45/RJ453MGREY $16.00700289747 IPOFFICEPOWERLEAD(EARTHED)UK $10.24700289762 IPOFFICEPOWERLEAD(EARTHED)EUROPEANCEE7/7 $10.24700289770 POWERCORD18AWG10AmpACUS/NORTHAMERICA $12.16700293095 IPOLICDONGLEIP400FEATKEYSERIALKEYSERIAL$60.16700293905 IPOFFICEBARRIERBOX1UPANEL $16.64700385495 IPOFFICEPHONEBARRIERBOX(101V) $53.76700417231 IPOFFICEIP500EXTENSIONCARDPHONE8 $665.60700417330 IPOFFICEIP500EXTENSIONCARDDIGITALSTATION8 $369.92700417413 IPOFFICEIP500TRUNKCARDBASICRATE4UNIVERSAL $319.36700417421 IPOFFICEIP500TRUNKCARDBASICRATE8UNIVERSAL $535.04700417439 IPOFFICEIP500TRUNKCARDPRIMARYRATEUNIVERSALSINGLE$639.36700417462 IPOFFICEIP500TRUNKCARDPRIMARYRATEUNIVERSALDUAL $1,068.80700426224 IPOFFICEB/5800IP500EXPANSIONMODULEPHONE30 $2,688.00700429194 IPOFFICEIP500BLANKINGPLATEKIT $33.92700429202 IPOFFICEIP500RACKMOUNTINGKIT $40.32700430150 IPOFFICEIP500WALLMOUNTINGKIT $26.24700431778 IPOFFICEIP500EXTENSIONCARDPHONE2 $168.32700449473 IPOFFICEIP500EXPANSIONMODULEANALOGTRUNK16 $1,683.20700449507 IPOFFICEIP500EXPANSIONMODULEPHONE16$1,782.40700458649 IPOFFICE500BASICRATES0CONVERTERCABLE $33.92700472871 IPOFFICEEXPANSIONCABLERJ45/RJ452MYELLOW $13.44700472889 IPOFFICEIP500EXPANSIONCARD4PORT $665.60700476005 IPOFFICE500VERSION2CONTROLUNIT $437.12Contract No. DMS-17/18-044B Exhibit B 700476021 IPOFFICEIP500VERSION2COMBINATIONCARDBRI $403.84700479702 IPOFFICEIP500V2SYSTEMSDCARDAͲLAW $33.92700479710 IPOFFICEIP500V2SYSTEMSDCARDMUͲLAW $33.92700500699 IPOFFICEIP500EXPANSIONMODULEDS16ADIGITALSTATIONRJ21 $1,542.40700500758 IPOFFICEIP500EXTENSIONCARDTCMͲ8DIGITALSTATION8 $369.92700501518 IPOFFICEIP500MEDIACARDVOICECODINGMODULE32TAA$605.44700503100 D160IPDECTHANDSETWITHCHARGERNORTHAMERICA $87.88700503101 D160IPDECTHANDSETWITHCHARGEREUROPE $87.88700503104 D100IPDECTREPEATERNORTHAMERICA $70.20700503164 IPOFFICEIP500TRUNKANALOG4UV2 $268.80700503227 9600DUALHEADSETADAPTERKIT $21.32700504031 IPOFFICEMEDIACARDVOICE(VCM)CODINGMODULE32V2 $117.76700504032 IPOFFICEMEDIACARDVOICE(VCM)CODINGMODULE64V2 $235.52700504556IPOFFICEIP500V2COMBOCARDATMV2 $403.84700504587 IPODEMOKITCASELG $538.24700504737 D100IPDECTBASESTATIONNORTHAMERICA $128.44700504738 D100IPDECTBASESTATIONEUROPE $128.44700509377 IPOFFICEIP500TRUNKCARDT1(J)PRIDUAL $639.36700507449 IPOFFICEUNIFIEDCOMMUNICATIONSMODULEV2 $726.40700504897 IPOFFICEIP500V2COMBOCARDATM4V2TAA $403.84700511215 IPOFFICER10+POWERHARDWAREDEMOKITNORTHAMERICA$1,360.00700511216 IPOFFICER10+POWERHARDWAREDEMOKITINTERNATIONAL $1,360.00700515108 IPOIP500EXPANSIONMODULEPHONE30TAA $2,688.00IPOffice,Platforms,IPOffice,Media700478068 IPOFFICEDVDTEXTTOSPEECHSET $12.80700500528 IPOFFICEDVDR6.0USER/ADMINSETMAINTENANCERELEASE $12.80700504525 IPOFFICER8.1ANYWHEREDEMODVD $12.80700513402 IPOFFICE/IPOFFICEͲSELECTR10.1LXINSTALLDVD $12.80700513403 IPOFFICE/IPOFFICEͲSELECTR10.1VIRTUALIZEDLXINSTALLDVD $12.80700513404 IPOFFICE/IPOFFICEͲSELECTR10.1USER/ADMINDVD $12.80700513657 IPOFFICE/IPOFFICESELECTR11LINUXINSTALLDVD $13.44700513658 IPOFFICE/IPOFFICESELECTR11VIRTUALIZEDLINUXINSTALLDVD$13.44700513659 IPOFFICE/IPOFFICESELECTR11USER/ADMINDVD $13.44IPOffice,Platforms,IPOffice,PowerContract No. DMS-17/18-044B Exhibit B 405362641 POWERCORDUSA$12.88IPOffice,Platforms,IPOffice,SoftwareLicense215180 IPOFFICELICENSEIP500PRIADD2T1CHANNELSLIC:CU $128.64308398 IPOFFICESELECTR9.1ASIPPVOICEMAILPRO2PLDSLIC:DS $672.00308399 IPOFFICESELECTR9.1ASIPPAVIPENDPT1PLDSLIC:CU $27.52308620 IPOFFICESELECTR9.1ASIPPSERVEREDITIONPLDSLIC:DS $1,120.00339007 IPOFFICESELECTR9.1RECEPTIONIST1PLDSLIC:CU $560.64339009 IPOFFICESELECTR9.1CTIPLDSLIC:DS$589.44339094 IPOFFICER9.1SMLINESIPTRUNKLIC:CU $0.00339141 IPOFFICESELECTR9.1VOICEMAILPRO2PLDSLIC:DS $1,680.00339142 IPOFFICESELECTR9.13RDPARTYIPENDPOINT1PLDSLIC:CU $158.72339144 IPOFFICESELECTR9.1TAPIWAVRFA4PLDSLIC:DS $1,891.20339145 IPOFFICER9+ASIPPAVAYAIPENDPOINT1PLDSLIC:CU $20.48339146 IPOFFICER9+ASIPPVOICEMAILPRO2PLDSLIC:CU$490.24339149 IPOFFICESELECTR9.1TTSPROLINUXPLDSLIC:DS $656.00339151 IPOFFICESELECTR9.1IPSECVPNPLDSLIC:DS $467.20339153 IPOFFICESELECTR9.1CONTACTRECORDERPLDSLIC:DS $1,404.80339154 IPOFFICESELECTR9.1SIPTRNK1PLDSLIC:CU $69.12339156 IPOFFICESELECTR9.1VOICEMAILPROUMS1PLDSLIC:CU $58.88339158 IPOFFICESELECTR9.1IP500T1ADD2CHPLDSLIC:DS$177.92339159 IPOFFICESELECTR9.1IP500E1ADD2CHPLDSLIC:DS $83.84339160 IPOFFICESELECTR9.1IP500E1ADD8CHPLDSLIC:DS $261.76339161 IPOFFICESELECTR9.1IP500E1ADD22CHPLDSLIC:DS $561.28339162 IPOFFICESELECTR9.1IP500E1R2ADD2CHPLDSLIC:DS $181.76339163 IPOFFICESELECTR9.1IP500E1R2ADD8CHPLDSLIC:DS$607.36339164 IPOFFICESELECTR9.1IP500E1R2ADD22CHPLDSLIC:DS $1,363.20339165 IPOFFICESELECTR9.1POWERUSER1PLDSLIC:CU $158.72339168 IPOFFICESELECTR9.1OFFICEWORKERTOPOWERUSER1PLDSLIC:CU $58.88339173 IPOFFICESELECTR9.1OFFICEWORKER1PLDSLIC:CU $92.80339175 IPOFFICESELECTR9.1AVAYAIPENDPOINT1PLDSLIC:CU $69.12339183 IPOFFICESELECTR9.1SMLINESIPTRUNKPLDSLIC:CU$0.00339185 IPOFFICESELECTR9.1WEBCOLLABUSER1PLDSLIC:CU $45.44339187 IPOFFICE3RDPARTYSERVERIPOSSTRACKER $0.00339193 IPOFFICESELECTR9.1SERVEREDITIONPLDSLIC:DS $2,803.20Contract No. DMS-17/18-044B Exhibit B 339194 IPOFFICESELECTR9.1VIRTUALIZEDSEPLDSLIC:DS $3,363.20339199 IPOFFICESELECTR9.1ACCSENABLEMENTPLDSLIC:DS $0.00339200 IPOFFICER9.1AVAYATTSWINDOWSPLDSLIC:DS $462.72339202 IPOFFICER9.13RDPARTYTTSPLDSLIC:DS $264.32339204 IPOFFICER9.1VOICEMAILPROUMS1PLDSLIC:CU $42.88339206 IPOFFICER9+MOBILETOPOWERUSER1UPLIFTPLDSLIC:CU $48.00339207 IPOFFICER9+OFFICEWORKERTOPWRUSER1UPLIFTPLDSLIC:CU$41.60339209 IPOFFICEBRANCHR9.1WEBLMPLDSLIC:DS $34.56339210 IPOFFICER9.1SMLINESIPTRUNKPLDSLIC:CU $0.00339211 IPOFFICEBRANCHR9.1SYSTEMPLDSLIC:DS $0.00339212 IPOFFICER9.1ESSENTIALEDITIONPLDSLIC:DS $337.92339213 IPOFFICER9.1ESSENTIALEDITIONTRIALPLDSLIC:DS $0.00339214 IPOFFICER9.1PREFERREDVOICEMAILPROPLDSLIC:DS$1,292.80339215 IPOFFICER9.1PREFERREDVOICEMAILPROTRIALPLDSLIC:DS $0.00339216 IPOFFICER9.1SERVEREDITIONPLDSLIC:DS $2,044.80339217 IPOFFICER9.1VIRTUALIZEDSEPLDSLIC:DS $2,454.40339220 IPOFFICER9.1SOFTWAREONLYSERVEREDITIONPLDSLIC:DS $1,904.00339223 IPOFFICECENTRALIZEDBRANCHR9.1UPLIFTPLDSLIC:DS $136.32339224 IPOFFICER9.1ACCSENABLEMENTPLDSLIC:DS $0.00340051 IPOFFICER9.1WEBCOLLABORATIONUSER1PLDSLIC:CU$33.28370521 IPOFFICESELECTR9.1ASIPPVRTULZDSEREVEREDITIONPLDSLIC:DS $1,347.20370522 IPOFFICESELECTR9.1ASIPPSERVEREDITIONRUSSIAPLDSLIC:DS $1,120.00370523 IPOFFICESELECTR9.1ASIPPVRTLZDSERVEREDITIONRUSSIAPLDSLIC:DS $1,347.20370524 IPOFFICESELECTMIGRATIONR9.1IP500E1ADD22CHPLDSLIC:DU $151.68370525 IPOFFICER9.1ASIPPESSENTIALEDITIONPLDSLIC:DS$135.04370526 IPOFFICER9.1ASIPPPREFERREDVOICEMAILPROPLDSLIC:DS $517.12370527 IPOFFICER9.1ASIPPSERVEREDITIONPLDSLIC:DS $819.20370528 IPOFFICER9.1ASIPPVIRTUALIZEDSERVEREDITIONPLDSLIC:DS $982.40370530 IPOFFICER9.1ASIPPVIRTUALIZEDSERVEREDITIONRUSSIAPLDSLIC:DS $819.20380034 IPOFFICESELECTMIGRATIONR9.1IP500E1ADD8CHPLDSLIC:DS $71.04380310 IPOFFICESELECTMIGRATIONR9.1RECEPTIONIST1PLDSLIC:CU$151.68380311 IPOFFICESELECTMIGRATIONR9.1CTIPLDSLIC:DS $159.36380312 IPOFFICESELECTMIGRATIONR9.1VOICEMAILPRO2PLDSLIC:CU $453.12380313 IPOFFICESELECTMIGRATIONR9.13RDPTYIPENDPOINT1PLDSLIC:CU $42.88Contract No. DMS-17/18-044B Exhibit B 380314 IPOFFICESELECTMIGRATIONR9.1TAPIWAV4PLDSLIC:CU $510.72380315 IPOFFICESELECTMIGRATIONR9.1TTSPROLINUX1PLDSLIC:CU $177.28380316 IPOFFICESELECTMIGRATIONR9.1IPSECVPNPLDSLIC:DS $126.08380317 IPOFFICESELECTMIGRATIONR9.1CONTACTRECORDERPLDSLIC:DS $379.52380318 IPOFFICESELECTMIGRATIONR9.1SIPTRUNK1PLDSLIC:CU $18.56380319 IPOFFICESELECTMIGRATIONR9.1VOICEMAILPROUMS1PLDSLIC:CU$16.00380320 IPOFFICESELECTMIGRATIONR9.1IP500T1ADD2CHANNELPLDSLIC:DS $48.00380321 IPOFFICESELECTMIGRATIONR9.1IP500E1ADD2CHANNELPLDSLIC:DS $22.40380322 IPOFFICESELECTMIGRATIONR9.1IP500E1R2ADD2CHPLDSLIC:DS $48.64380323 IPOFFICESELECTMIGRATIONR9.1POWERUSER1PLDSLIC:CU $42.88380324 IPOFFICESELECTMIGRATIONR9.1OFFICEWORKER1PLDSLIC:CU$24.96380325 IPOFFICESELECTMIGRATIONR9.1AVAYAIPENDPOINT1PLDSLIC:CU $18.56380326 IPOFFICESELECTMIGRATIONR9.1BTRACEPLDSLIC:DS $1.32380327 IPOFFICESELECTMIGRATIONR9.1VIDEOSOFTPHONEMACPLDSLIC:CU $37.76380328 IPOFFICESELECTMIGRATIONR9.1SESMGRLNSIPTRNKPLDSLIC:DS $0.00380329 IPOFFICESELECTMIGRATIONR9.1WEBCOLLABUSER1PLDSLIC:CU$12.80380330 IPOFFICESELECTMIGRATIONR9.1SERVEREDITIONPLDSLIC:DS $758.40380331 IPOFFICESELECTMIGRATIONR9.1VIRTUALIZEDSRVREDPLDSLIC:DS $908.80380335 IPOFFICESELECTMIGRATIONR9.1ACCSENABLEMENTPLDSLIC:DS $0.00380778 IPOFFICESELECTMIGRATIONR9.1IP500E1R2ADD8CHPLDSLIC:DS $163.84380779 IPOFFICESELECTMIGRATIONR9.1IP500E1R2ADD22CHPLDSLIC:DS$368.00380981 IPOFFICER9.1+E1/T1TRACKING $0.00380982 IPOFFICER9.1+SIPTRUNKINGTRACKING $0.00380983 IPOFFICER9.1+SUPPORTADVANTAGEFORBRANCHTRACKING $0.00381427 OPERATIONSSUPPORTSYSTEMR1.X $0.00307318 IPOͲSELECTR10+RECEPTIONIST1LIC:CU $560.64307320 IPOͲSELECTR10+CTILIC:DS $589.44307322 IPOͲSELECTR10+VOICEMAILPRO2LIC:DS $1,680.00307325 IPOͲSELECTR10+TAPIWAVE4LIC:DS$1,891.20307326 IPOͲSELECT10AVAYATTSPROLINUXPLDSLIC:DS $656.00307327 IPOͲSELECTR10+AVAYATTSPROLINUXTRIALLIC:DS $0.00307328 IPOͲSELECTR10+IPSECVPNLIC:DS $467.20307330 IPOͲSELECT10CONTACTRECORDERPLDSLIC:DS $1,404.80307331 IPOͲSELECTR10+CONTACTRECORDERTRIALLIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B 307332 IPOͲSELECTR10+SIPTRUNK1LIC:CU $69.12307334 IPOͲSELECTR10+VOICEMAILPROUNIFIEDMESSAGINGSERVER1LIC:CU $58.88307335 IPOͲSELECTR10+VOICEMAILPROUNIFIEDMESSAGINGSRVR5TRLLIC:CU $0.00307336 IPOͲSELECTR10+IP500T1ADDITIONAL2CHANNELSLIC:DS $177.92307337 IPOͲSELECTR10+IP500E1ADDITONAL2CHANNELSLIC:DS $83.84307338 IPOͲSELECTR10+IP500E1ADDITONAL8CHANNELSLIC:DS $261.76307339 IPOͲSELECTR10+IP500E1ADDITONAL22CHANNELSLIC:DS$561.28307340 IPOͲSELECTR10+IP500E1R2ADDITONAL2CHANNELSLIC:DS $181.76307341 IPOͲSELECTR10+IP500E1R2ADDITONAL8CHANNELSLIC:DS $607.36307342 IPOͲSELECTR10+IP500E1R2ADDITONAL22CHANNELSLIC:DS $1,363.20307343 IPOͲSELECT10POWERUSER1PLDSLIC:CU $158.72307344 IPOͲSELECT10POWERUSER5TRIALPLDSLIC:CU $0.00307345 IPOͲSELECT10OFFICEWORKERTOPOWERUSER1UPLIFTPLDSLIC:CU$58.88307346 IPOͲSELECT10OFFICEWORKER1PLDSLIC:CU $92.80307347 IPOͲSELECTR10+OFFICEWORKER5TRIALLIC:CU $0.00307350 IPOͲSELECTR10+AVAYAIPENDPOINT1LIC:CU $69.12382508 IPOFFICER10+DEMOADDRECEPTIONIST1LIC:CU $6.40382687 IPOFFICER10+RECEPTIONIST1LIC:CU $396.16382688 IPOFFICER10+RECEPTIONIST5TRIALLIC:CU $0.00382689 IPOFFICER10+CTILIC:DS $416.64382753 IPOFFICER9.1POWERUSER1PLDSLIC:CU$112.00382754 IPOFFICER9.1TELEWORKER1PLDSLIC:CU $98.56382761 IPOFFICER9.1MOBILEWORKER1PLDSLIC:CU $58.88382762 IPOFFICER9.1OFFICEWORKER1PLDSLIC:CU $65.28382791 IPOFFICER10+ASIPPAVAYAIPENDPOINT1LIC:CU $20.48382792 IPOFFICER10+ASIPPVOICEMAILPRO2LIC:CU $490.24382793 IPOFFICER10ASIPPESSENTIALEDITIONPLDSLIC:DS$135.04382794 IPOFFICER10ASIPPPREFERREDVOICEMAILPROPLDSLIC:DS $517.12382795 IPOFFICER10ASIPPSERVEREDITIONPLDSLIC:DS $819.20382796 IPOFFICER10ASIPPVIRTUALIZEDSERVEREDITIONPLDSLIC:DS $982.40382802 IPOR10VOICEMAILPROTRACKING $0.00382803 IPOR10E1/T1TRACKING $0.00382804 IPOR10SIPTRUNKINGTRACKING $0.00382805 IPOR10SAFORBRANCHTRACKING $0.00Contract No. DMS-17/18-044B Exhibit B 382914 IPOͲSELECTR10+BTRACELIC:DS $4.63382917 IPOͲSELECTR10+SESSIONMANAGERLINESIPTRUNKLIC:CU $0.00382918 IPOͲSELECTR10+WEBCOLLABORATIONUSER1LIC:CU $45.44382919 IPOͲSELECTR10+WEBCOLLABORATION5TRIALLIC:CU $0.00382920 IPOͲSELECT10SERVEREDITIONPLDSLIC:DS $2,803.20382921 IPOͲSELECT10VIRTUALIZDSERVEREDITIONPLDSLIC:DS $3,363.20382922 IPOͲSELECTR10MEDIAENCRYPTIONDISABLEMENTPLDSLIC:DS $0.00382924 IPOͲSELECTR10+ACCSENABLEMENTLIC:DS$0.00383071 IPOFFICER10+VOICEMAILPRO2LIC:CU $1,187.20383072 IPOFFICER10+3RDPARTYIPENDPOINT1LIC:CU $112.00383074 IPOFFICER10+TAPIWAVE4LIC:CU $1,337.60383075 IPOFFICER10AVAYATTSWINDOWSPLDSLIC:DS $462.72383077 IPOFFICER10+3RDPARTYTTSLIC:DS $264.32383079 IPOFFICER10AVAYATTSPROLINUXPLDSLIC:CU $462.72383080 IPOFFICER10+AVAYATTSPROLINUXTRIALLIC:CU$0.00383081 IPOFFICER10+IPSECVPNLIC:DS $330.24383083 IPOFFICER10CONTACTRECORDERPLDSLIC:DS $992.00383084 IPOFFICER10+CONTACTRECORDERTRIALLIC:DS $0.00383085 IPOFFICER10+SIPTRUNK1LIC:CU $49.28383086 IPOFFICER10+SIPTRUNK5TRIALLIC:CU $0.00383087 IPOFFICER10+IP500VOICENETWORKING4LIC:CU $459.52383088 IPOFFICER10+IP500VOICENETWORKING4TRIALLIC:DS$0.00383089 IPOFFICER10+VOICEMAILPROUNIFIEDMESSAGINGSERVER1LIC:CU $42.88383090 IPOFFICER10+VMPROUNIFIEDMESSAGINGSERVER5TRIALLIC:CU $0.00383091 IPOFFICER10+IP500T1ADDITIONAL2CHANNELSLIC:CU $125.44383092 IPOFFICER10+IP500E1ADDITONAL2CHANNELSLIC:CU $59.52383093 IPOFFICER10+IP500E1ADDITONAL8CHANNELSLIC:CU $184.96383094 IPOFFICER10+IP500E1ADDITONAL22CHANNELSLIC:CU$396.80383095 IPOFFICER10+IP500E1R2ADDITONAL2CHANNELSLIC:CU $128.64383096 IPOFFICER10+IP500E1R2ADDITONAL8CHANNELSLIC:CU $429.44383097 IPOFFICER10+IP500E1R2ADDITONAL22CHANNELSLIC:CU $963.20383098 IPOFFICER10POWERUSER1PLDSLIC:CU $112.00383100 IPOFFICER10MOBILETOPOWERUSER1UPLIFTPLDSLIC:CU $48.00383101 IPOFFICER10OFFICEWORKERTOPOWERUSER1UPLIFTPLDSLIC:CU$41.60Contract No. DMS-17/18-044B Exhibit B 383102 IPOFFICER10TELEWORKER1PLDSLIC:CU $98.56383104 IPOFFICER10MOBILEWORKER1PLDSLIC:CU $58.88383106 IPOFFICER10OFFICEWORKER1PLDSLIC:CU $65.28383107 IPOFFICER10+OFFICEWORKER5TRIALLIC:CU $0.00383110 IPOFFICER10+AVAYAIPENDPOINT1LIC:CU $48.00383111 IPOFFICER10+AVAYAIPENDPOINT5TRIALLIC:CU $0.00383112 IPOFFICER10+BTRACELIC:DS $3.30383113 IPOFFICER10+SOFTPHONE1LIC:DS$98.56383117 IPOFFICEBRANCHR10WEBLMPLDSLIC:CU $33.28383118 IPOFFICEBRANCHR10+CENTRALIZEDENDPOINTLIC:CU $0.66383119 IPOFFICER10IPENDPOINTTOCMR7CORESUITEPLDSLIC $131.20383120 IPOFFICER10+SESSIONMANAGERLINESIPTRUNKLIC:CU $0.00383121 IPOFFICER10+DEMOADDOFFICEWORKER1LIC:CU $6.40383122 IPOFFICER10+WEBCOLLABORATIONUSER1LIC:CU$33.28383123 IPOFFICER10+WEBCOLLABORATION5TRIALLIC:CU $0.00383125 IPOFFICER10ESSENTIALEDITIONPLDSLIC:DS $337.92383126 IPOFFICER10ESSENTIALEDITIONTRIALPLDSLIC:DS $0.00383127 IPOFFICER10+ESSENTIALEDITIONEMBEDDEDVM2CHANNELSLIC:CU $264.32383128 IPOFFICER10PREFERREDVOICEMAILPROPLDSLIC:DS $1,292.80383129 IPOFFICER10PREFERREDVOICEMAILPROTRIALPLDSLIC:DS $0.00383130 IPOFFICER10SERVEREDITIONPLDSLIC:DS$2,044.80383131 IPOFFICER10VIRTUALIZDSERVEREDITIONPLDSLIC:DS $2,454.40383132 IPOFFICER10MEDIAENCRYPTIONDISABLEMENTPLDSLIC:DS $0.00383134 IPOFFICER10+ACCSENABLEMENTLIC:DS $0.00383150 IPOFFICESELECTR10+ASIPPAVIPENDPT1LIC:CU $20.48383151 IPOFFICESELECTR10+ASIPPVOICEMAILPRO2LIC:DS $490.24383152 IPOFFICESELECTR10ASIPPSERVEREDITIONPLDSLIC:DS$1,120.00383153 IPOFFICESELECTR10ASIPPVIRTUALIZEDSERVEREDITIONPLDSLIC:DS $1,347.20383154 IPOFFICER10+DEMOBUNDLEIP500V2LIC:CU,DS $32.00383155 IPOFFICER10+DEMOBUNDLESERVEREDITION/VIRTUALIZEDSELIC:CU,DS $32.00383504 IPOFFICER10+DEMOADDSMLINESIPTRUNK1LIC:CU $0.00383505 IPOFFICER10+DEMOADDSIPTRUNK1LIC:CU $6.40383506 IPOFFICER10+DEMOADDVIDEOSOFTPHONEMAC1LIC:CU$6.40383507 IPOFFICER10+DEMOADDTTSPROLINUX1LIC:DS $208.00Contract No. DMS-17/18-044B Exhibit B 383508 IPOFFICER10+DEMOADDWEBCOLLABORATIONUSER1LIC:CU $6.40383509 IPOFFICER10+DEMOADDTTSWINDOWS1LIC:DS $208.00383582 IPOFFICER10+CTI/ELIC:DS $0.00383583 IPOFFICER10CONTACTRECORDERPLDS/ELIC:DS $0.00383584 IPOFFICER10+AVAYAIPENDPOINT1/ELIC:CU $0.00383585 IPOFFICER10+VOICEMAILPRO1/ELIC:CU $0.00383594 IPOFFICESELECTR10+CTI/ELIC:DS$0.00383595 IPOFFICESELECTR10CONTACTRECORDERPLDS/ELIC:DS $0.00383596 IPOFFICESELECTR10+AVAYAIPENDPOINT1/ELIC:CU $0.00383597 IPOFFICESELECTR10+VOICEMAILPRO1/ELIC:DS $0.00383630 IPOFFICER10+RECEPTIONIST1ADIMIGRATIONLIC:CU $0.00383631 IPOFFICER10+CTIADIMIGRATIONLIC:DS $0.00383632 IPOFFICER10+VOICEMAILPRO2ADIMIGRATIONLIC:CU$0.00383633 IPOFFICER10+3RDPARTYIPENDPOINT1ADIMIGRATIONLIC:CU $0.00383634 IPOFFICER10+TAPIWAVE4ADIMIGRATIONLIC:CU $0.00383635 IPOFFICER10AVAYATTSWINDOWSADIMIGRATIONLIC:DS $0.00383636 IPOFFICER10+3RDPARTYTTSADIMIGRATIONLIC:DS $0.00383637 IPOFFICER10AVAYATTSPROLINUXADIMIGRATIONLIC:CU $0.00383638 IPOFFICER10+IPSECVPNADIMIGRATIONLIC:DS$0.00383639 IPOFFICER10CONTACTRECORDERADIMIGRATIONLIC:DS $0.00383640 IPOFFICER10+SIPTRUNK1ADIMIGRATIONLIC:CU $0.00383641 IPOFFICER10+IP500VOICENETWORKING4ADIMIGRATIONLIC:CU $0.00383642 IPOFFICER10+VOICEMAILPROUNIFIEDMSGNGSRVR1ADIMIGLIC:CU $0.00383643 IPOFFICER10+IP500T1ADDITIONAL2CHANNELSADIMIGRATIONLIC:CU $0.00383644 IPOFFICER10+IP500E1ADDITONAL2CHANNELSADIMIGRATIONLIC:CU$0.00383645 IPOFFICER10+IP500E1R2ADDITONAL2CHANNELSADIMIGRATIONLIC:CU $0.00383646 IPOFFICER10POWERUSER1ADIMIGRATIONLIC:CU $0.00383647 IPOFFICER10TELEWORKER1ADIMIGRATIONLIC:CU $0.00383648 IPOFFICER10MOBILEWORKER1ADIMIGRATIONLIC:CU $0.00383649 IPOFFICER10OFFICEWORKER1ADIMIGRATIONLIC:CU$0.00383651 IPOFFICER10+AVAYAIPENDPOINT1ADIMIGRATIONLIC:CU $0.00383652 IPOFFICER10+BTRACEADIMIGRATIONLIC:DS $0.00383653 IPOFFICER10+SOFTPHONE1ADIMIGRATIONLIC:DS $0.00383655 IPOFFICER10+SESSMANAGERLINESIPTRUNKADIMIGRATIONLIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B 383656 IPOFFICER10+WEBCOLLABORATIONUSER1ADIMIGRATIONLIC:CU $0.00383657 IPOFFICER10ESSENTIALEDITIONMIGRATIONUPGRADELIC:DS $223.36383658 IPOFFICER10+ESSNTLEDEMBEDDEDVM2CHNNLSADIMIGRATIONLIC:CU $0.00383659 IPOFFICER10PREFERREDVOICEMAILPROMIGRATIONUPGRADELIC:DS $147.20383660 IPOFFICER10SERVEREDITIONADIMIGRATIONUPGLIC:DS $479.36383661 IPOFFICER10+DEMOADD3RDPARTYIPENDPOINT1LIC:CU$6.40383663 IPOFFICER10+ACCSENABLEMENTADIMIGRATIONLIC:DS $0.00383664 IPOFFICESELECTR10+RECEPTIONISTUPLIFTLIC:CU $164.48383665 IPOFFICESELECTR10+CTIUPLIFTLIC:DS $172.80383666 IPOFFICESELECTR10+VOICEMAILPRO1UPLIFTLIC:CU $246.40383667 IPOFFICESELECTR10+3RDPARTYIPENDPOINT1UPLIFTLIC:CU $46.72383668 IPOFFICESELECTR10+TAPIWAV1UPLIFTLIC:CU$138.24383669 IPOFFICESELECTR10TTSPROLINUX1UPLIFTPLDSLIC:CU $193.28383670 IPOFFICESELECTR10+IPSECVPNUPLIFTLIC:DS $136.96383671 IPOFFICESELECTR10CONTACTRECORDERUPLIFTPLDSLIC:DS $412.80383672 IPOFFICESELECTR10+SIPTRUNK1UPLIFTLIC:CU $19.84383673 IPOFFICESELECTR10+VOICEMAILPROUMS1UPLIFTLIC:CU $16.00383674 IPOFFICESELECTR10+IP500T1ADD1CHANNELUPLIFTLIC:DS$26.24383675 IPOFFICESELECTR10+IP500E1ADD1CHANNELUPLIFTLIC:DS $9.60383678 IPOFFICESELECTR10IP500E1R2ADD1CHANNELUPLIFTPLDSLIC:DS $22.40383681 IPOFFICESELECTR10POWERUSER1UPLIFTPLDSLIC:CU $46.72383682 IPOFFICESELECTR10OFFICEWORKER1UPLIFTPLDSLIC:CU $27.52383683 IPOFFICESELECTR10+AVAYAIPENDPOINT1UPLIFTLIC:CU$19.84383684 IPOFFICESELECTR10+BTRACEUPLIFTLIC:DS $1.32383685 IPOFFICESELECTR10VIDEOSOFTPHONEMACUPLIFTPLDSLIC:CU $37.76383686 IPOFFICESELECTR10+SESMGRLNSIPTRNKUPLIFTLIC:DS $0.00383687 IPOFFICESELECTR10+WEBCOLLABUSER1UPLIFTLIC:CU $12.16383688 IPOFFICESELECTR10SERVEREDITIONUPLIFTPLDSLIC:DS$758.40383689 IPOFFICESELECTR10VIRTUALIZEDSRVREDUPLTPLDSLIC:DS $908.80383691 IPOFFICER10+DEMOADDAVAYAIPENDPOINT1LIC:CU $6.40383693 IPOFFICESELECTR10+ACCSENABLEMENTUPLIFTLIC:DS $0.00383695 IPOFFICESELECTR10MEDIAENCRYPDISABLEMENTUPLIFTPLDSLIC:DS $0.00383696 IPOFFICER10+RECEPTIONIST1UPGRADEPLDSLIC:CU $0.00383697 IPOFFICER10+CTIUPGRADELIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B 383698 IPOFFICER10+VOICEMAILPRO1UPGRADELIC:CU $0.00383699 IPOFFICER10+3RDPARTYIPENDPOINT1UPGRADELIC:CU $0.00383700 IPOFFICER10+TAPIWAVE1UPGRADELIC:CU $0.00383701 IPOFFICER10AVAYATTSWINDOWSUPGRADEPLDSLIC:DS $0.00383702 IPOFFICER10+3RDPARTYTTSUPGRADELIC:DS $0.00383703 IPOFFICER10AVAYATTSPROLINUXPLDSUPGRADELIC:CU $0.00383704 IPOFFICER10+IPSECVPNUPGRADELIC:DS$0.00383705 IPOFFICER10CONTACTRECORDERUPGRADEPLDSLIC:DS $0.00383706 IPOFFICER10+SIPTRUNK1UPGRADELIC:CU $0.00383707 IPOFFICER10+IP500VOICENETWORKING1UPGRADELIC:CU $0.00383708 IPOFFICER10+VMPROUNIFIEDMSSGNGSERVER1UPGRADELIC:CU $0.00383709 IPOFFICER10+IP500T1ADDITIONAL1CHANNELUPGRADELIC:CU $0.00383710 IPOFFICER10+IP500E1ADDITONAL1CHANNELUPGRADELIC:CU$0.00383711 IPOFFICER10+TELEWORKERTOPOWERUSER1UPLIFTLIC:CU $19.84383713 IPOFFICER10+IP500E1R2ADDITONAL1CHANNELUPGRADELIC:CU $0.00383714 IPOFFICER10BASICEDITIONPLDSLIC:DS $0.00383715 IPOFFICER10BASICEDITIONMIGRATIONUPGRADEPLDSLIC:DS $64.00383716 IPOFFICER10POWERUSER1UPGRADEPLDSLIC:CU $0.00383717IPOFFICER10TELEWORKER1PLDSUPGRADELIC:CU $0.00383718 IPOFFICER10MOBILEWORKER1UPGRADEPLDSLIC:CU $0.00383719 IPOFFICER10OFFICEWORKER1UPGRADEPLDSLIC:CU $0.00383720 IPOFFICER10+AVAYAIPENDPOINT1UPGRADELIC:CU $0.00383721 IPOFFICER10+BTRACEUPGRADELIC:DS $0.00383722 IPOFFICER10+SOFTPHONE1UPGRADELIC:DS $0.00383724 IPOFFICEBRANCHR10WEBLMUPGRADEPLDSLIC:CU$12.80383725 IPOFFICEBRANCHR10+CENTRALIZEDENDPOINTUPGRADELIC:CU $0.00383726 IPOFFICER10+SESSIONMANAGERLINESIPTRUNKUPGRADELIC:CU $0.00383727 IPOFFICER10+DEMOADDPOWERUSER1LIC:CU $6.40383728 IPOFFICER10+WEBCOLLABORATIONUSER1UPGRADELIC:CU $0.00383729 IPOFFICER10ESSENTIALEDITIONUPGRADEPLDSLIC:DS $223.36383730 IPOFFICER10+ESSENTIALEDEMBEDDEDVM1CHUPGRADELIC:CU$0.00383731 IPOFFICER10PREFERREDVOICEMAILPROUPGRADEPLDSLIC:DS $147.20383732 IPOFFICER10SEVEREDITION/VIRUATLIZEDPLDSUPGRADEPLDSLIC:DS $479.36383734 IPOFFICER10+DEMOADDMOBILEWORKER1LIC:CU $6.40Contract No. DMS-17/18-044B Exhibit B 383735 IPOFFICER10+ACCSENABLEMENTUPGRADELIC:DS $0.00383738 IPOFFICESELECTR10+RECEPTIONIST1UPGRADELIC:CU $0.00383739 IPOFFICESELECTR10+CTIUPGRADELIC:DS $0.00383740 IPOFFICESELECTR10+VOICEMAILPRO1UPGRADELIC:DS $0.00383741 IPOFFICESELECTR10+3RDPARTYIPENDPOINT1UPGRADELIC:CU $0.00383742 IPOFFICESELECTR10+TAPIWAVE1UPGRADELIC:DS $0.00383743 IPOFFICESELECTR10AVAYATTSPROLINUXUPGRADEPLDSLIC:DS$0.00383744 IPOFFICESELECTR10+IPSECVPNUPGRADELIC:DS $0.00383745 IPOFFICESELECTR10CONTACTRECORDERUPGRADEPLDSLIC:DS $0.00383746 IPOFFICESELECTR10+SIPTRUNK1UPGRADELIC:CU $0.00383747 IPOͲSELECTR10+VMPROUNIFIEDMESSAGINGSRVR1UPGRADELIC:CU $0.00383748 IPOͲSELECTR10+IP500T1ADDITIONAL1CHANNELUPGRADELIC:DS$0.00383749 IPOͲSELECTR10+IP500E1ADDITONAL1CHANNELUPGRADELIC:DS $0.00383752 IPOͲSELECTR10+IP500E1R2ADDITONAL1CHANNELUPGRADELIC:DS $0.00383755 IPOFFICESELECTR10POWERUSER1UPGRADEPLDSLIC:CU $0.00383756 IPOFFICESELECTR10OFFICEWORKER1UPGRADEPLDSLIC:CU $0.00383757 IPOFFICESELECTR10+AVAYAIPENDPOINT1UPGRADELIC:CU $0.00383758 IPOFFICESELECTR10+BTRACEUPGRADELIC:DS$0.00383760 IPOͲSELECTR10+SESSIONMANAGERLINESIPTRUNKUPGRADELIC:CU $0.00383761 IPOFFICESELECTR10+WEBCOLLABORATIONUSER1UPGRADELIC:CU383762 IPOFFICESELECTR10SE/VRTLZDUPGRADEPLDSLIC:DS $624.00383764 IPOFFICER10+DEMOADDTELEWORKER1LIC:CU $6.40383766 IPOFFICESELECTR10+ACCSENABLEMENTUPGRADELIC:DS $0.00385535 IPOFFICER9+IPENDPOINTTOCMR7CORESUITEPLDSLIC$106.60385844 IPOFFICEBRANCHR10WEBLMENTITLEDUPGRADEPLDSLIC:CU $0.00385845 IPOFFICESELECT10SERVEREDVRTLZDENTITLEDUPGRADEPLDSLIC:DS $0.00386883 IPOFFICEͲSELECTR10AVAYAIPENDPOINT1MIGRATIONLIC:CU $0.00386996 IPOR10PREFERREDVOICEMAILPROMIGRATIONENTITLEUPGLIC:CU $0.00393089 IPOFFICER10VRTLZDSERVEREDITIONENTITLEDADIMIGLIC:DS$0.00393284 IPOFFICER10VIRTUALIZEDSERVEREDITIONADIMIGRATIONLIC:DS $479.36393290 IPOFFICER10+INTEGRATEDCONTACTREPORTERAGENT1LIC:CU $0.00393291 IPOFFICER10+INTEGRATEDCONTACTREPORTERSUPERVISOR1LIC:CU $0.00393292 IPOFFICER10+INTEGRATEDCONTACTREPORTERAGENT1DEMOLIC:CU $6.40393293 IPOFFICER10+INTEGRATEDCNTCTREPORTERSUPERVISOR1DEMOLIC:CU $6.40Contract No. DMS-17/18-044B Exhibit B 393296 IPOFFICER10+MEDIAMANAGERLIC:DS $764.80393297 IPOFFICESELECTR10+MEDIAMANAGERLIC:DS $1,184.00394191 IPOFFICESELECTR10+INTEGRATEDCONTACTREPORTERAGENT1LIC:CU $0.00394192 IPOFFICESELECTR10+INTEGCRSUPERVISOR1LIC:CU $0.00394193 IPOFFICER10+INTEGCRAGENTTOSELECTUPLIFTLIC:CU $0.00394194 IPOFFICER10+INTEGCRSUPERVISORTOSELECTUPLIFTLIC:CU $0.00394195 IPOFFICER10+MEDIAMANAGERTOSELECTUPLIFTLICENSELIC:DS$425.60394196 IPOFFICER10+MEDIAMANAGERDEMOLICENSELIC:DS $6.40394398 MEDIALR5.0BASICPACKETSECOMLICENSELIC:CU $2,028.00394399 MEDIALR5.0EXTPACKETASECOMLICENSELIC:CU $1,521.00394810 MEDIALR5.0EXTPACKETBSECOMLICENSELIC:CU $3,042.00395894 IPOFFICER10SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS $409.60395895 IPOFFICESELECTR10SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS$560.00396278 IPOFFICER11TELEWORKERTOPOWERUSER1UPLIFTPLDSLIC:CU $20.48396279 IPOFFICER11MEDIAENCRYPTIONDISABLEMENTUPGRADELIC:DS $0.00396314 IPOFFICER11AVAYATTSWINDOWSLIC:DS $462.72396315 IPOFFICER11AVAYATTSPROLINUXLIC:CU $462.72396316 IPOFFICER11POWERUSER1LIC:CU $112.00396317 IPOFFICER11POWERUSER5TRIALLIC:CU $0.00396318 IPOFFICER11MOBILETOPOWERUSER1UPLIFTLIC:CU$48.00396319 IPOFFICER11OFFICEWORKERTOPOWERUSER1UPLIFTLIC:CU $41.60396440 IPOFFICER11TELEWORKER1LIC:CU $98.56396441 IPOFFICER11MOBILEWORKER1LIC:CU $58.88396442 IPOFFICER11OFFICEWORKER1LIC:CU $65.28396444 IPOFFICER11BASICEDITIONLIC:DS $0.00396445 IPOFFICER11ESSENTIALEDITIONLIC:DS $337.92396446 IPOFFICER11ESSENTIALEDITIONTRIALLIC:DS$0.00396447 IPOFFICER11PREFERREDVOICEMAILPROLIC:DS $1,292.80396448 IPOFFICER11PREFERREDVOICEMAILPROTRIALLIC:DS $0.00396449 IPOFFICER11SERVEREDITIONLIC:DS $2,044.80396450 IPOFFICER11VIRTUALIZEDSERVEREDITIONLIC:DS $2,454.40396451 IPOFFICER11MEDIAENCRYPTIONDISABLEMENTLIC:DS $0.00396452 IPOFFICER11BRANCHWEBLMPLDSLIC:CU $33.28396453 IPOFFICER11IPENDPOINTTOCMR7CORESUITEPLDSLIC:NU,CU,SR$106.60Contract No. DMS-17/18-044B Exhibit B 396454 IPOFFICER11VOICEMAILPROTRACKING $0.00396455 IPOFFICER11E1/T1TRACKING $0.00396456 IPOFFICER11SIPTRUNKINGTRACKING $0.00396457 IPOFFICER11SAFORBRANCHTRACKING $0.00396458 IPOFFICER11BRANCHWEBLMUPGRADEPLDSLIC:CU $12.80396459 IPOFFICER11BRANCHWEBLMENTITLEDUPGRADEPLDSLIC:CU $0.00396460 IPOFFICER11ASIPPESSENTIALEDITIONLIC:DS $135.04396461 IPOFFICER11ASIPPPREFERREDVOICEMAILPROLIC:DS$517.12396462 IPOFFICER11ASIPPSERVEREDITIONLIC:DS $819.20396463 IPOFFICER11ASIPPVIRTUALIZEDSERVEREDITIONLIC:DS $982.40396464 IPOFFICER10+MEDIAMANAGER/ELIC:DS $0.00396465 IPOFFICER11AVAYATTSWINDOWSADIMIGRATIONLIC:DS $0.00396466 IPOFFICER11AVAYATTSPROLINUXADIMIGRATIONLIC:CU $0.00396467 IPOFFICER11POWERUSER1ADIMIGRATIONLIC:CU $0.00396468 IPOFFICER11TELEWORKER1ADIMIGRATIONLIC:CU$0.00396469 IPOFFICER11MOBILEWORKER1ADIMIGRATIONLIC:CU $0.00396470 IPOFFICER11OFFICEWORKER1ADIMIGRATIONLIC:CU $0.00396472 IPOFFICER11BASICEDITIONMIGRATIONUPGRADELIC:DS $64.00396473 IPOFFICER11BASICEDITIONMIGRATIONENTITLEUPGRADELIC:DS $0.00396474 IPOFFICER11ESSENTIALEDITIONMIGRATIONUPGRADELIC:DS $223.36396475 IPOFFICER11ESSENTIALEDITIONMIGRATIONENTITLEUPGRADELIC:DS$0.00396476 IPOFFICER11PREFERREDVOICEMAILPROMIGRATIONUPGRADELIC:DS $147.20396477 IPOFFICER11PREFERREDVOICEMAILPROMIGRATIONENTITLEUPGLIC:CU $0.00396478 IPOFFICER11VIRTUALIZEDSERVEREDITIONADIMIGRATIONLIC:DS $479.36396479 IPOFFICER11VIRTUALIZEDSERVEREDITIONENTITLEDADIMIGLIC:DS $0.00396480 IPOFFICER11SERVEREDITIONADIMIGRATIONUPGRADELIC:DS $479.36396481 IPOFFICER11SERVEREDITIONADIMIGRATIONENTITLEUPGLIC:DS$0.00396482 IPOFFICER10+MEDIAMANAGERADIMIGRATIONLIC:DS $0.00396483 IPOFFICER11AVAYATTSWINDOWSUPGRADELIC:DS $0.00396484 IPOFFICER11AVAYATTSPROLINUXUPGRADELIC:CU $0.00396485 IPOFFICER11POWERUSER1UPGRADELIC:CU $0.00396486 IPOFFICER11TELEWORKER1UPGRADELIC:CU $0.00396487 IPOFFICER11MOBILEWORKER1UPGRADELIC:CU $0.00396488 IPOFFICER11OFFICEWORKER1UPGRADELIC:CU$0.00Contract No. DMS-17/18-044B Exhibit B 396490 IPOFFICER11BASICEDITIONUPGRADELIC:DS $64.00396491 IPOFFICER11ESSENTIALEDITIONUPGRADELIC:DS $223.36396492 IPOFFICER11PREFERREDVOICEMAILPROUPGRADELIC:DS $147.20396493 IPOFFICER11SERVEREDITION/VIRTUALIZEDUPGRADELIC:DS $479.36396494 IPOFFICER11CONTACTRECORDERTOMEDIAMANAGERUPGRADELIC:DS $0.00396495 IPOFFICESELECTR11TTSPROLINUX1UPLIFTLIC:CU $193.28396496 IPOFFICESELECTR11POWERUSER1UPLIFTLIC:CU$46.72396497 IPOFFICESELECTR11OFFICEWORKER1UPLIFTLIC:CU $27.52396499 IPOFFICESELECTR11SERVEREDITIONUPLIFTLIC:DS $758.40396500 IPOFFICESELECTR11VIRTUALIZEDSRVREDUPLTLIC:DS $908.80396501 IPOFFICESELECTR11MEDIAENCRYPTIONDISABLEMENTUPLIFTLIC:DS $0.00396502 IPOFFICEͲSELECTR11AVAYATTSPROLINUXLIC:DS $656.00396503 IPOFFICEͲSELECTR11POWERUSER1LIC:CU $158.72396504IPOFFICEͲSELECTR11POWERUSER5TRIALLIC:CU $0.00396505 IPOFFICEͲSELECTR11OFFICEWORKERTOPOWERUSER1UPLIFTLIC:CU $58.88396506 IPOFFICEͲSELECTR11OFFICEWORKER1LIC:CU $92.80396508 IPOFFICEͲSELECTR11SERVEREDITIONLIC:DS $2,803.20396509 IPOFFICEͲSELECTR11VIRTUALIZEDSERVEREDITIONLIC:DS $3,363.20396510 IPOFFICEͲSELECTR11MEDIAENCRYPTIONDISABLEMENTLIC:DS $0.00396511 IPOFFICESELECTR11ASIPPSERVEREDITIONLIC:DS$1,120.00396512 IPOFFICESELECTR11ASIPPVIRTUALIZEDSERVEREDITIONLIC:DS $1,347.20396513 IPOFFICESELECTR10+MEDIAMANAGER/ELIC:DS $0.00396515 IPOFFICESELECTR11AVAYATTSPROLINUXUPGRADELIC:DS $0.00396516 IPOFFICESELECTR11POWERUSER1UPGRADELIC:CU $0.00396517 IPOFFICESELECTR11OFFICEWORKER1UPGRADELIC:CU $0.00396519 IPOFFICESELECTR11SERVEREDITION/VIRTUALIZEDUPGRADELIC:DS$624.00396520 IPOFFICESELECTR11CONTACTRECORDERTOMEDIAMANAGERUPGLIC:DS $0.00396538 IPOFFICER11SERVEREDITIONTOVIRTUALIZDSERVEREDUPLIFTLIC:DS $409.60396539 IPOFFICESELECTR11SERVEREDITIONTOVIRTUALIZDSEUPLIFTLIC:DS $560.00396590 IPOFFICER9+SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS $409.60396591 IPOFFICESELECTR9+SERVEREDITIONTOVIRTUALIZEDSEUPLIFTLIC:DS$560.00396690 IPOFFICESELECTR11MEDIAENCRYPTIONDISABLEMENTUPGRADELIC:DS $0.00399510 AVAYACALLREPORTING1Ͳ100USERSLIC:CU $1,187.84399511 AVAYACALLREPORTING1Ͳ250USERSLIC:CU $2,227.84Contract No. DMS-17/18-044B Exhibit B 399512 AVAYACALLREPORTING1Ͳ500USERSLIC:CU $3,715.20399513 AVAYACALLREPORTING1Ͳ1000USERSLIC:CU $4,457.60399514 AVAYACALLREPORTING1Ͳ2000USERSLIC:CU $7,430.40399516 AVAYACALLREPORTINGEXPANSIONFROM100Ͳ250USERSLIC:CU $1,040.64399517 AVAYACALLREPORTINGEXPANSIONFROM250Ͳ500USERSLIC:CU $1,488.00399518 AVAYACALLREPORTINGEXPANSIONFROM500Ͳ1000USERSLIC:CU $745.60399519 AVAYACALLREPORTINGEXPANSIONFROM1000Ͳ2000USERSLIC:CU$2,972.80399522 AVAYACALLREPORTINGCUSTOMREPORTSLIC:CU $1,187.84399523 AVAYACALLREPORTINGRECORDINGLIBRARYLIC:CU $1,187.84399524 AVAYACALLREPORTINGREALTIMEAGENTSEATLIC:CU $221.44399525 AVAYACALLREPORTINGDASHBOARDSEATLIC:CU $147.20399526 AVAYACALLREPORTINGSKILLSBASEDAGENTLIC:CU $221.44399527 AVAYACALLREPORTINGCONTACTCENTERVOICEAGENTBUNDLELIC:CU $384.00399528 AVAYACALLREPORTINGQUEUEDCALLBACKBASELICENSELIC:CU $2,227.84399529 AVAYACALLREPORTINGADDITIONALQUEUEDCALLBACKPORTLIC:CU$297.60399530 AVAYACALLREPORTING1Ͳ100USERSGLOBALLIC:CU $1,187.84399531 AVAYACALLREPORTING1Ͳ250USERSGLOBALLIC:CU $2,227.84399532 AVAYACALLREPORTING1Ͳ500USERSGLOBALLIC:CU $3,715.20399533 AVAYACALLREPORTINGRECORDINGPORTLIC:CU $297.60399547 AVAYACALLREPORTING1Ͳ1000USERSGLOBALLIC:CU $4,457.60399548 AVAYACALLREPORTING1Ͳ2000USERSGLOBALLIC:CU $7,430.40399549 AVAYACALLREPORTINGEXPANSIONFROM100Ͳ250USERSGLOBALLIC:CU$1,040.64399550 AVAYACALLREPORTINGEXPANSIONFROM250Ͳ500USERSGLOBALLIC:CU $1,488.00399551 AVAYACALLREPORTINGEXPANSIONFROM500Ͳ1000USERSGLOBALLIC:CU $745.60399552 AVAYACALLREPORTINGEXPANSIONFROM1000Ͳ2000USERSGLOBALLIC:CU $2,972.80399554 AVAYACALLREPORTINGCUSTOMREPORTSGLOBALLIC:CU $1,187.84399555 AVAYACALLREPORTINGRECORDINGLIBRARYGLOBALLIC:CU $1,187.84399556 AVAYACALLREPORTINGREALTIMEAGENTSEATGLOBALLIC:CU$221.44399557 AVAYACALLREPORTINGDASHBOARDSEATGLOBALLIC:CU $147.20399558 AVAYACALLREPORTINGSKILLSBASEDAGENTGLOBALLIC:CU $221.44399559 AVAYACALLREPORTINGCONTACTCENTERVOICEAGENTBUNDLEGLOBALLIC:CU $384.00399560 AVAYACALLREPORTINGQUEUEDCALLBACKBASELICENSEGLOBALLIC:CU $2,227.84399561 AVAYACALLREPORTINGADDITIONALQUEUEDCALLBACKPORTGLOBALLIC:CU $297.60399562 AVAYACALLREPORTINGRECORDINGPORTGLOBALLIC:CU$297.60Contract No. DMS-17/18-044B Exhibit B 399771 IPOFFICER10+FULLSTACKGLOBALDEMOPURCHASEPROGDEMOLICBNDL $620.00400131 AVAYACALLREPORTINGMULTIMEDIA $230.40400279 AVAYACALLREPORTINGMULTIMEDIAGLOBAL $230.40401543 IPOFFICER11DEMOBUNDLESMALLLIC:CU,DS $32.00IPOffice,Platforms,IPOffice,Tracking339197 IPOFFICESELECTR9.1VIRTUALIZEDAPPSERVERTRACKER $0.00388573 MCBAVAYAORDERNEW $0.00388574 MCBAVAYAORDERADDITIONS $0.00390329 IPOFFICER10500V2CLOUDSERVERTRACKING $0.00400953 SIPFORPARTNERSTRACKING $0.00IPOffice,Platforms,IPOffice500,Hardware700501510 IPOFFICE500VERSION2CONTROLUNITTAA $437.12700501511 IPOFFICE500EXPANSIONMODULEANALOGTRUNK16TAA $1,683.20700501512 IPOFFICEIP500EXTENSIONCARDDIGITALSTATION8TAA $369.92700501514 IPOFFICE500TRUNKCARDPRIMARYRATEUNIVERSALSINGLETAA $639.36700501515 IPOFFICEIP500TRUNKCARDBASICRATE4UNIVERSALTAA $319.36700501516 IPOFFICE500EXPANSIONMODULEDIGITALSTATION16TAA$1,542.40700501517 IPOFFICE500TRUNKCARDPRIMARYRATEUNIVERSALDUALTAA $1,068.80700503160 IPOFFICEIP500WALLMOUNTINGKITV3 $50.56700511093 IPOFFICEIP500DIGITALSTATION16BV2RJ45 $1,513.60700511094 IPOFFICEIP500DIGITALSTATION30BV2RJ45 $2,492.80700514248 R220/R2301TB7200HARDDISKDRIVEFRU $656.00700514259 R220/R2302TB7200HARDDISKDRIVEFRU $656.00IPOffice,Platforms,IPOffice500,SoftwareLicense273733 IPOFFICEVIRTUALIZEDAPPLICATIONSERVERTRACKING $0.00273780 IPOFFICER9+TRACKINGFORBRANCHDEPLOYMENT $0.00273783 IPOFFICER9+3RDPARTYIPENDPOINT1PLDSLIC:CU $112.00273900 IPOFFICER9+AVAYAIPENDPOINT1PLDSLIC:CU $49.28273913 IPOFFICER9ESSENTIALEDITIONPLDSLIC:DS $327.04273916 IPOFFICER9+IP500E1ADD2CHANNELPLDSLIC:CU $59.52273919 IPOFFICER9+IP500E1R2ADD2CHANNELPLDSLIC:CU$128.64273921 IPOFFICER9+IP500T1ADD2CHANNELPLDSLIC:CU $125.44273941 IPOFFICER9+SIPTRUNK1PLDSLIC:CU $49.28273945 IPOFFICER9+SOFTPHONEPLDSLIC:DS $98.56Contract No. DMS-17/18-044B Exhibit B 302400 IPOR9SAFORBRANCHTRACKING $0.00306495 IPOFFICER9IPOCONTACTCENTERVOICEAGENTLIC:DS $428.80306496 IPOFFICER9IPOCONTACTCENTERMULTICHANNELAGTLIC:DS $257.28306497 IPOFFICER9IPOCONTACTCENTERSUPERVISORLIC:DS $771.20IPOffice,Platforms,IPOfficeCore,SoftwareLicense271162 IPOR9E1/T1TRACKING $0.00271163 IPOR9SIPTRUNKINGTRACKING $0.00273978 IPOFFICEBRANCHR9+CENTRALIZEDENDPOINTPLDSLICENSELIC:CU $0.66IPOffice,Applications,IPOfficeCompactContactCenter,SoftwareLicense308392 IPOFFICER9+IPOFFICECONTACTCENTERBASESERVEREDITIONLIC:DS $1,443.20308393 IPOFFICER9+IPOFFICECONTACTCENTERBASEIP500V2TOSELIC:DS $0.00308394 IPOFFICER9+IPOFFICECONTACTCENTERBASEIP500V2LIC:DS $1,443.20308395 IPOFFICER9+IPOFFICECONTACTCENTERMULTICHANNELAGENTLIC:DS $257.28308396 IPOFFICER9+SELECTIPOCONTACTCENTERMULTICHANNELAGENTLIC:DS$257.28308397 IPOFFICER9+IPOFFICECONTACTCENTERSUPERVISORLIC:DS $771.20339498 IPOFFICER9+SELECTIPOFFICECONTACTCENTERSUPERVISORLIC:DS $771.20339499 IPOFFICER9+IPOFFICECONTACTCENTERVOICEAGENTLIC:DS $428.80339550 IPOFFICER9+SELECTIPOCONTACTCENTERVOICEAGENTLIC:DS $428.80339552 IPOFFICER9+SELECTIPOCONTACTCENTERBASESERVEREDITIONLIC:DS$1,443.20339553 IPOFFICER9+IPOCONTACTCENTERIP500V2TOSESELECTLIC:DS $0.00380171 IPOFFICEMIGR9+IPOFFICECONTACTCENTERBASESRVREDITIONLIC:DS $793.60380172 IPOFFICEMIGR9+IPOFFICECONTACTCENTERBASEIP500V2LIC:DS $793.60380173 IPOFFICEMIGRATIONR9+IPOFFICECONTACTCENTERSUPERVISORLIC:DS $424.32380174 IPOFFICEMIGRATIONR9+IPOFFICECONTACTCENTERVCEAGENTLIC:DS$236.16380801 IPOFFICER9+IPOFFICEFORCONTACTCENTERWALLBOARDUSERLIC:DS $508.80308411 IPOFFICEMIGR10IPOFFICECONTACTCENTERWALLBOARDUSERLIC:DS $279.68382797 IPOFFICER10IPOCCBASEIP500V2UPGRADELIC:DS $723.20383133 IPOFFICER10IPOCCBASESERVEREDITIONUPGRADELIC:DS $723.20383138 IPOFFICER10IPOCCBASESERVEREDITIONLIC:DS $1,443.20383139 IPOFFICER10IPOCCBASEIP500V2TOSERVEREDLIC:DS$0.00383570 IPOFFICER10IPOCCBASEIP500V2LIC:DS $1,443.20383571 IPOFFICER10IPOCCMULTICHANNELAGTLIC:DS $257.28383572 IPOFFICER10IPOCCSUPERVISORLIC:DS $771.20Contract No. DMS-17/18-044B Exhibit B 383573 IPOFFICER10IPOCCVOICEAGENTLIC:DS $428.80383574 IPOFFICER10IPOCCWALLBOARDUSERLIC:DS $508.80383578 IPOFFICER10MIGRATIONIPOCCBASESERVEREDITIONLIC:DS $793.60383579 IPOFFICER10MIGRATIONIPOCCBASEIP500V2LIC:DS $793.60383580 IPOFFICER10MIGRATIONIPOCCSUPERVISORLIC:DS $424.32383581 IPOFFICER10MIGRATIONIPOCCVOICEAGENTLIC:DS $236.16383712 IPOFFICEMIGR9+IPOFFICECONTACTCENTERWALLBOARDUSERLIC:DS$279.68386089 IPOFFICER10IPOCCCHROMEVOICEAGENTNARUPGRADELIC:DS,CU,SR $0.00386150 IPOFFICER10IPOCCCHROMESUPERVISORNARUPGRADELIC:DS,CU,SR $0.00386177 IPOFFICER10IPOCCMULTICHANNELAGENTUPGRADELIC:DS $0.00386178 IPOFFICER10IPOCCSUPERVISORUPGRADELIC:DS $0.00386179 IPOFFICER10IPOCCVOICEAGENTUPGRADELIC:DS $0.00386180 IPOFFICER10IPOCCWALLBOARDUSERUPGRADELIC:DS$0.00386370 IPOIPOCCAGTCHROMER1GOOGLECMCUPGNAR/ELIC:DS,SR $0.00386371 IPOIPOCCAGTCHROMER1GOOGLECMCUPGENTLNAR/ELIC:DS,SR $0.00393020 IPOFFICECONTACTCENTERDEMOSOFTWARELICENCEBUNDLELIC:DS $192.00IPOffice,Applications,IPOfficeVoiceMessagingPro,Hardware700479645 IPOFFICEPOWERSUPPLYUNIT24V2.5AEARTHEDKIT $99.84700502085 IPOFFICE24PAIR/SINGLEPAIRRJ45ADAPTER $110.72IPOffice,Applications,IPOfficeVoiceMessagingPro,Media700502693 IPOFFICER8+TTSPRODVDSET $12.80IPOffice,Applications,IPOfficeVoiceMessagingPro,SoftwareLicense271160 IPOR9VMPROTRACKING $0.00273953 IPOFFICER9+VOICEMAILPRO2PLDSLIC:CU $1,187.20Contract No. DMS-17/18-044B Exhibit B ServiceCategory2ͲSIPTrunkingPartNumberDescriptionNRCMRCA200001 SIPtoTDMgateway$0.00 $157.71A200002 WestERSperTN$0.00 $0.31SW911ͲEGWEVL WestEGW2,500LicenseBlock$7,425.00 $0.00A200003 IPTollFree/CallingPlan/CallingPlanG/N/A/perconcurrentcall$0.00 $0.00A200004 IPTollFree/FeaturesͲIPInfoPack/IPInfoPackͲStandard/N/A/perconcurrentcall $0.00 $30.00A200005 IPTollFree/FeaturesͲIPInfoPack/IPInfoPackSetupFee/N/A/persite$0.00 $0.00A200006 IPTollFree/FeaturesͲIPInfoPack/IPInfoPackwithoutMCID/N/A/percall $0.00 $0.04A200007 IPTollFree/Setup/SiteSetupFee/N/A/persite$0.00 $0.00A200008 IPTollFree/FeaturesͲIPCourtesyTransfer/IPCourtesyTransfer/N/A/perconcurrentcall$0.00 $40.00A200009 IPTollFree/FeaturesͲIPCourtesyTransfer/IPCourtesyTransfer/N/A/perattempt $0.00 $0.21A200010 IPTollFree/FeaturesͲIPCourtesyTransfer/IPCourtesyTransfertoNonͲ8YYOffͲNet/N/A/perminute $0.00 $0.05A200011 IPTollFree/FeaturesͲIPRedirect/RedirectͲSetUp/N/A/persite$0.00$0.00A200012 IPTollFree/FeaturesͲIPRedirect/RedirectwithDataForwarding0Ͳ5,000/N/A/perredirectattempt $0.00 $0.10A200013 IPTollFree/FeaturesͲIPRedirect/RedirectwithDataForwarding5,001Ͳ10,000/N/A/perredirectattempt$0.00 $0.09A200014 IPTollFree/FeaturesͲIPRedirect/RedirectwithDataForwarding10,001+/N/A/perredirectattempt$0.00 $0.09A200015 IPTollFree/FeaturesͲIPRedirect/RedirectwithoutDataForwarding0Ͳ5,000/N/A/perredirectattempt $0.00 $0.08A200016 IPTollFree/FeaturesͲIPRedirect/RedirectwithoutDataForwarding5,001Ͳ10,000/N/A/perredirectattempt$0.00 $0.07A200017 IPTollFree/FeaturesͲIPRedirect/RedirectwithoutDataForwarding10,001+/N/A/perredirectattempt$0.00 $0.07A200018 IPTollFree/N/A/Inbound/Interstate/USNationwide/BilledMinutes $0.00 $0.01A200019 IPTollFree/N/A/Inbound/Interstate/Canada/BilledMinutes$0.00 $0.05A200020 IPTollFree/N/A/Inbound/Intrastate/Florida/BilledMinutes$0.00 $0.01A200021 RouteIt!PertollͲfreenumberper999account(max$750/moperaccount)$0.00 $150.00A200022 AnnouncementFeaturesͲGenericandBasicAnnouncements/PerAnnouncementPlayed$0.00 $0.07A200023 AnnouncementFeaturesͲGenericandBasicAnnouncements/PerMinuteofAnnouncementPlayedͲ(Measuredin6secincr)$0.00 $0.06A200024 AnnouncementFeaturesEnhancedAnnouncements/PerAnnouncementPlayed$0.00 $0.07A200025 AnnouncementFeaturesEnhancedAnnouncements/PerMinuteofAnnouncementPlayedͲ(Measuredin6secincr)$0.00 $0.06A200026 AnnouncementFeaturesEnhancedAnnouncements/MonthlyͲStorageChargeperannouncement$0.00 $55.00A200027 AlternateDestinationRouting(ADR)/ForEachCallroutedtoanAlternateDestination $0.00 $0.03A200028 AlternateDestinationRouting(ADR)/Monthlyservicecharge$150.00 $20.00A200029 NextAvailableAgentRouting/MaximumMonthlyUsageCharge$0.00 $5,000.00A200030 NextAvailableAgentRouting/foreachredirectedcall$0.00 $0.03A200031 NetworkQueuing/Foreach6secorfractionheldinQueue$0.00$0.02A200032 NetworkQueuing/PerQueueSlot$0.00 $10.00A200033 TransferConnectͲCourtesyTransfer/PerRedirectionAttempt$0.00 $0.30A200034 TransferConnectͲCourtesyTransfer/PerCompletedCall$0.00 $0.04A200035 TransferConnectͲConsultandTransfer/PerRedirectionAttempt$0.00 $0.40A200036 TransferConnectͲConsultandTransfer/PerCompletedCall$0.00 $0.05A200037 TransferConnectͲConfandTransfer/PerRedirectionAttempt$0.00 $0.45A200038 TransferConnectͲConfandTransfer/PerCompletedCall$0.00 $0.07A200039 IntelligentCallProcessing(ICP)/PerCallAttempt$0.00 $0.04Contract No. DMS-17/18-044B Exhibit B A200040 FeaturePackageͲII/Includesunlimiteduseofallroutingfeaturesforeachtollfreenumber$0.00 $0.00A200041 TransferConnectͲPerRedirectiontonontollͲfreetermination/PerSecond $0.00 $0.00A200042 ProfessionalServices,perunit$250.00 $0.00A200043 OracleSSMforHWEncryption$13,191.18 $0.00A200044 OracleSSMforHWEncryption,annualmaintenance$0.00 $1,582.94InternationalCallingPerMinuteA200043 AFGHANISTAN/NonͲMobile$0.7294A200044 AFGHANISTAN/Mobile$0.7330A200045 ALBANIA/NonͲMobile$0.4576A200046 ALBANIA/Mobile$0.4935A200047 ALGERIA/NonͲMobile$0.3385A200048 ALGERIA/Mobile$0.5045A200049 AMERICANSAMOA/NonͲMobile$0.2622A200050 AMERICANSAMOA/Mobile$0.6851A200051 ANDORRA/NonͲMobile$0.1621A200052 ANDORRA/Mobile$0.3689A200053 ANGOLA/NonͲMobile$0.5482A200054 ANGOLA/Mobile$0.6372A200055 ANGUILLA/NonͲMobile$0.3051A200056 ANGUILLA/Mobile$0.3497A200057ANTARTICA(CASEY)/NonͲMobile$1.8019A200058 ANTARTICA(SCOTT)/NonͲMobile$1.8019A200059 ANTIGUA/NonͲMobile$0.2527A200060 ANTIGUA/Mobile$0.2970A200061 ARGENTINA/NonͲMobile$0.2193A200062 ARGENTINA/Mobile$0.4120A200063 ARMENIA/NonͲMobile$0.4100A200064 ARMENIA/Mobile$0.5941A200065 ARUBA/NonͲMobile$0.1859A200066 ARUBA/Mobile$0.2683A200067 ASCENTIONISLAND/NonͲMobile$1.0878A200067b ASCENTIONISLAND/Mobile$1.0928A200068 AUSTRALIA/NonͲMobile$0.0858A200069AUSTRALIA/Mobile$0.2300A200070 AUSTRIA/NonͲMobile$0.0953A200071 AUSTRIA/Mobile$0.2300A200072 AZERBAIJAN/NonͲMobile$0.4147A200073 AZERBAIJAN/Mobile$0.6372A200074 BAHAMAS/NonͲMobile$0.1525A200075 BAHAMAS/Mobile$0.1725A200076 BAHRAIN/NonͲMobile$0.3766A200077 BAHRAIN/Mobile$0.4312A200078 BANGLADESH/NonͲMobile$0.5244Contract No. DMS-17/18-044B Exhibit B A200079 BANGLADESH/Mobile$0.6372A200080 BARBADOS/NonͲMobile$0.2813A200081 BARBADOS/Mobile$0.3737A200082 BELARUS/NonͲMobile$0.3566A200083 BELARUS/Mobile$0.4312A200084 BELGIUM/NonͲMobile$0.0858A200085 BELGIUM/Mobile$0.2539A200086 BELIZE/NonͲMobile$0.3671A200087 BELIZE/Mobile$0.4887A200088 BENIN/NonͲMobile$0.3289A200089 BENIN/Mobile$0.3306A200090 BERMUDA/NonͲMobile$0.1621A200091 BERMUDA/Mobile$0.2156A200092 BHUTAN/NonͲMobile$0.8295A200092b BHUTAN/Mobile$0.8336A200093BOLIVIA/NonͲMobile$0.3194A200094 BOLIVIA/Mobile$0.4024A200095 BOSNIA/NonͲMobile$0.2956A200096 BOSNIA/Mobile$0.4312A200097 BOTSWANA/NonͲMobile$0.3194A200098 BOTSWANA/Mobile$0.3881A200099 BRAZIL/NonͲMobile$0.1716A200100 BRAZIL/Mobile$0.3210A200101 BRITISHVIRGINISLANDS/NonͲMobile$0.2240A200102 BRITISHVIRGINISLANDS/Mobile$0.2683A200103 BRUNEI/NonͲMobile$0.3480A200104 BRUNEI/Mobile$0.5318A200105 BULGARIA/NonͲMobile$0.2527A200106BULGARIA/Mobile$0.4072A200107 BURKINAFASO/NonͲMobile$0.4529A200108 BURKINAFASO/Mobile$0.4312A200109 BURUNDI/NonͲMobile$0.7580A200109b BURUNDI/Mobile$0.7618A200110 CAMBODIA/NonͲMobile$0.9248A200111 CAMBODIA/Mobile$1.1450A200112 CAMEROON/NonͲMobile$0.4672A200113 CAMEROON/Mobile$0.4695A200114 CANADA/NonͲMobile$0.0477A200115 CANADA/Mobile$0.0479A200116 CAPEVERDEISLANDS/NonͲMobile$0.4195A200117 CAPEVERDEISLANDS/Mobile$0.4216A200118CAYMANISLANDS/NonͲMobile$0.2097A200119 CAYMANISLANDS/Mobile$0.2539Contract No. DMS-17/18-044B Exhibit B A200120 CENTRALAFRICANREPUBLIC/NonͲMobile$0.6674A200120b CENTRALAFRICANREPUBLIC/Mobile$0.6707A200121 CHADREPUBLIC/NonͲMobile$1.0583A200122 CHILE/NonͲMobile$0.1716A200123 CHILE/Mobile$0.3450A200124 CHINA/NonͲMobile$0.2431A200125 CHINA/Mobile$0.4504A200126 CHRISTMASISLAND/NonͲMobile$0.1096A200127 CHRISTMASISLAND/Mobile$0.1102A200128 COCOSISLAND/NonͲMobile$0.1096A200129 COCOSISLAND/Mobile$0.1102A200130 COLOMBIA/NonͲMobile$0.2240A200131COLOMBIA/Mobile$0.3881A200132 COMOROSISLAND/NonͲMobile$0.6721A200133 COMOROSISLAND/Mobile$0.9055A200134 CONGOREPUBLIC/NonͲMobile$0.4576A200135 CONGOREPUBLIC/Mobile$0.5797A200136 COOKISLANDS/NonͲMobile$0.8764A200136b COOKISLANDS/Mobile$0.8808A200137 COSTARICA/NonͲMobile$0.2145A200138 COSTARICA/Mobile$0.2539A200139 CROATIA/NonͲMobile$0.2717A200140 CROATIA/Mobile$0.4312A200141 CUBA/NonͲMobile$0.7815A200141bCUBA/Mobile0.8049A200142 CYPRUS/NonͲMobile$0.2908A200143 CYPRUS/Mobile$0.4647A200144 CZECHREPUBLIC/NonͲMobile$0.2813A200145 CZECHREPUBLIC/Mobile$0.4024A200146 DEMOCRATICREPUBLICOFTHECONGO/NonͲMobile$0.4529A200147 DEMOCRATICREPUBLICOFTHECONGO/Mobile$0.4935A200148 DENMARK/NonͲMobile$0.0810A200149 DENMARK/Mobile$0.2396A200150 DIEGOGARCIA/NonͲMobile$1.7161A200150b DIEGOGARCIA/Mobile$1.7248A200151DJIBOUTIREPUBLIC/NonͲMobile$0.4719A200152 DJIBOUTIREPUBLIC/Mobile$0.4791A200153 DOMINICA/NonͲMobile$0.3003A200154 DOMINICA/Mobile$0.3833A200155 DOMINICANREPUBLIC/NonͲMobile$0.1525A200156 DOMINICANREPUBLIC/Mobile$0.2300A200157 EASTTIMOR/NonͲMobile$0.7961A200158 EASTTIMOR/Mobile$0.8001Contract No. DMS-17/18-044B Exhibit B A200159 ECUADOR/NonͲMobile$0.2527A200160 ECUADOR/Mobile$0.3689A200161 EGYPT/NonͲMobile$0.4004A200162 EGYPT/Mobile$0.4360A200163 ELSALVADOR/NonͲMobile$0.2574A200164 ELSALVADOR/Mobile$0.3402A200165 EQUATORIALGUINEA/NonͲMobile$1.0392A200166 EQUATORIALGUINEA/Mobile$1.1450A200167 ERITREA/NonͲMobile$0.6102A200168 ERITREA/Mobile$0.6276A200169 ESTONIA/NonͲMobile$0.3575A200170 ESTONIA/Mobile$0.5605A200171 ETHIOPIA/NonͲMobile$0.5911A200172 ETHIOPIA/Mobile$0.6372A200173FAEROEISLANDS/NonͲMobile$0.2336A200173b FAEROEISLANDS/Mobile$0.2348A200174 FALKLANDISLANDS/NonͲMobile$1.4768A20017b FALKLANDISLANDS/Mobile$1.6059A200175 FIJI/NonͲMobile$0.4958A200176 FIJI/Mobile$0.4983A200177 FINLAND/NonͲMobile$0.0810A200178 FINLAND/Mobile$0.2300A200179 FRANCE/NonͲMobile$0.0810A200180 FRANCE/Mobile$0.2779A200181 FRENCHANTILLES/NonͲMobile$0.2574A200182 FRENCHANTILLES/Mobile$0.4983A200183 FRENCHGUIANA/NonͲMobile$0.3289A200184FRENCHGUIANA/Mobile$0.6037A200185 FRENCHPOLYNESIA/NonͲMobile$0.4147A200186 FRENCHPOLYNESIA/Mobile$0.7378A200187 GABONREPUBLIC/NonͲMobile$0.4405A200188 GABONREPUBLIC/Mobile$0.4935A200189 GAMBIA/NonͲMobile$0.6521A200190 GAMBIA/Mobile$0.6736A200191 GEORGIA/NonͲMobile$0.4386A200192 GEORGIA/Mobile$0.6755A200193 GERMANY/NonͲMobile$0.0763A200194 GERMANY/Mobile$0.2491A200195 GHANA/NonͲMobile$0.3146A200196GHANA/Mobile$0.3881A200197 GIBRALTAR/NonͲMobile$0.3146A200198 GIBRALTAR/Mobile$0.5941A200199 GREECE/NonͲMobile$0.1335Contract No. DMS-17/18-044B Exhibit B A200200 GREECE/Mobile$0.3066A200201 GREENLAND/NonͲMobile$0.4538A200202 GREENLAND/Mobile$0.4983A200203 GRENADA/NonͲMobile$0.3289A200204 GRENADA/Mobile$0.4120A200205 GUADELOUPE/NonͲMobile$0.2479A200206 GUADELOUPE/Mobile$0.4983A200207 GUANTANAMO/NonͲMobile$1.0392A200207b GUANTANAMO/Mobile$1.0444A200208 GUATEMALA/NonͲMobile$0.2240A200209 GUATEMALA/Mobile$0.3114A200210 GUINEA/NonͲMobile$0.4667A200211 GUINEA/Mobile$0.4935A200212 GUINEABISSAU/NonͲMobile$0.8104A200212b GUINEABISSAU/Mobile$0.8145A200213GUYANA/NonͲMobile$0.5291A200214 HAITI/NonͲMobile$0.3861A200215 HAITI/Mobile$0.5126A200216 HONDURAS/NonͲMobile$0.3003A200217 HONDURAS/Mobile$0.3402A200218 HONGKONG/NonͲMobile$0.1096A200219 HONGKONG/Mobile$0.1821A200220 HUNGARY/NonͲMobile$0.2193A200221 HUNGARY/Mobile$0.3785A200222 ICELAND/NonͲMobile$0.2050A200223 ICELAND/Mobile$0.3977A200224 INDIA/NonͲMobile$0.3194A200225 INDIA/Mobile$0.4456A200226INDONESIA/NonͲMobile$0.2574A200227 INDONESIA/Mobile$0.3641A200228 IRAN/NonͲMobile$0.5577A200229 IRAN/Mobile$0.6372A200230 IRAQ/NonͲMobile$0.6626A200231 IRAQ/Mobile$0.7426A200232 IRELAND/NonͲMobile$0.0810A200233 IRELAND/Mobile$0.2348A200234 ISRAEL/NonͲMobile$0.1382A200235 ISRAEL/Mobile$0.2156A200236 ITALY/NonͲMobile$0.0810A200237 ITALY/Mobile$0.2539A200238 IVORYCOAST/NonͲMobile$0.5863A200239 IVORYCOAST/Mobile$0.6372A200240JAMAICA/NonͲMobile$0.2765Contract No. DMS-17/18-044B Exhibit B A200241 JAMAICA/Mobile$0.3785A200242 JAPAN/NonͲMobile$0.0858A200243 JAPAN/Mobile$0.2252A200244 JORDAN/NonͲMobile$0.4529A200245 JORDAN/Mobile$0.5126A200246 KAZAKHSTAN/NonͲMobile$0.2145A200247 KAZAKHSTAN/Mobile$0.3881A200248 KENYA/NonͲMobile$0.4100A200249 KENYA/Mobile$0.4935A200250 KIRIBATI/NonͲMobile$1.3114A200250b KIRIBATI/Mobile$1.3803A200251 KOREA(NORTH)/NonͲMobile$1.3062A200252 KOREA(SOUTH)/NonͲMobile$0.1144A200253 KOREA(SOUTH)/Mobile$0.1821A200254KUWAIT/NonͲMobile$0.4862A200255 KUWAIT/Mobile$0.4935A200256 KYRGHYZSTAN/NonͲMobile$0.3861A200257 KYRGHYZSTAN/Mobile$0.6372A200258 LAOS/NonͲMobile$0.8867A200259 LAOS/Mobile$1.1450A200260 LATVIA/NonͲMobile$0.3575A200261 LATVIA/Mobile$0.4839A200262 LEBANON/NonͲMobile$0.4481A200263 LEBANON/Mobile$0.5605A200264 LESOTHO/NonͲMobile$0.4338A200265 LESOTHO/Mobile$0.5318A200266 LIBERIA/NonͲMobile$0.4538A200267 LIBERIA/Mobile$0.4896A200268 LIBYA/NonͲMobile$0.4719A200269LIBYA/Mobile$0.6372A200270 LIECHTENSTEIN/NonͲMobile$0.1144A200271 LIECHTENSTEIN/Mobile$0.3258A200272 LITHUANIA/NonͲMobile$0.4166A200273 LITHUANIA/Mobile$0.5052A200274 LUXEMBOURG/NonͲMobile$0.1096A200275 LUXEMBOURG/Mobile$0.2587A200276 MACAU/NonͲMobile$0.3385A200277 MACAU/Mobile$0.4935A200278 MACEDONIA/NonͲMobile$0.2860A200279 MACEDONIA/Mobile$0.4120A200280 MADAGASCAR/NonͲMobile$1.2490A200281 MADAGASCAR/Mobile$1.3559A200282 MALAWI/NonͲMobile$0.4462Contract No. DMS-17/18-044B Exhibit B A200283 MALAWI/Mobile$0.4312A200284 MALAYSIA/NonͲMobile$0.1859A200285 MALAYSIA/Mobile$0.2539A200286 MALDIVES/NonͲMobile$0.8938A200287 MALI/NonͲMobile$0.5196A200288 MALI/Mobile$0.6372A200289 MALTA/NonͲMobile$0.3242A200290 MALTA/Mobile$0.5701A200291 MARSHALLISLAND/NonͲMobile$0.3861A200291b MARSHALLISLAND/Mobile$0.3881A200292 MARTINIQUE/NonͲMobile$0.2574A200293 MARTINIQUE/Mobile$0.4983A200294 MAURITANIA/NonͲMobile$0.5148A200295 MAURITANIA/Mobile$0.6372A200296MAURITIUS/NonͲMobile$0.4910A200297 MAURITIUS/Mobile$0.7378A200298 MAYOTTE/NonͲMobile$0.6721A200299 MAYOTTE/Mobile$1.2169A200300 MEXICO/NonͲMobile$0.1144A200301 MEXICO/Mobile$0.4647A200302 MICRONESIA/NonͲMobile$0.6006A200303 MOLDOVA/NonͲMobile$0.4386A200304 MOLDOVA/Mobile$0.6372A200305 MONACO/NonͲMobile$0.1096A200306 MONACO/Mobile$0.4312A200307 MONGOLIA/NonͲMobile$0.8152A200308 MONGOLIA/Mobile$0.8193A200309 MONTENEGRO/NonͲMobile$0.2908A200310 MONTENEGRO/Mobile$0.4168A200311MONTSERRAT/NonͲMobile$0.3385A200312 MONTSERRAT/Mobile$0.3497A200313 MOROCCO/NonͲMobile$0.3432A200314 MOROCCO/Mobile$0.5270A200315 MOZAMBIQUE/NonͲMobile$0.6054A200316 MOZAMBIQUE/Mobile$0.7378A200317 MYANMAR(Burma)/NonͲMobile$0.9248A200318 MYANMAR(Burma)/Mobile$1.3559A200319 NAMIBIA/NonͲMobile$0.3718A200320 NAMIBIA/Mobile$0.5318A200321 NAURU/NonͲMobile$1.8687A200321b NAURU/Mobile$1.8781A200322 NEPAL/NonͲMobile$0.5291A200323NEPAL/Mobile$0.5318Contract No. DMS-17/18-044B Exhibit B A200324 NETHERLANDS/NonͲMobile$0.0810A200325 NETHERLANDS/Mobile$0.2875A200326 NETHERLANDSANTILLES/NonͲMobile$0.2384A200327 NETHERLANDSANTILLES/Mobile$0.2156A200328 NEWCALEDONIA/NonͲMobile$0.5673A200328b NEWCALEDONIA/Mobile$0.5701A200329 NEWZEALAND/NonͲMobile$0.1621A200330 NEWZEALAND/Mobile$0.3306A200331 NICARAGUA/NonͲMobile$0.2908A200332 NICARAGUA/Mobile$0.3689A200333 NIGER/NonͲMobile$0.4815A200333b NIGER/Mobile$0.4839A200334 NIGERIA/NonͲMobile$0.3909A200335NIGERIA/Mobile$0.4935A200336 NIUEISLANDS/NonͲMobile$1.9163A200336b NIUEISLANDS/Mobile$1.9260A200337 NORFOLKISLAND/NonͲMobile$1.4415A200337b NORFOLKISLAND/Mobile$1.5705A200338 NORWAY/NonͲMobile$0.0810A200339 NORWAY/Mobile$0.2300A200340 OMAN/NonͲMobile$0.4576A200341 OMAN/Mobile$0.5318A200342 PAKISTAN/NonͲMobile$0.5148A200343 PAKISTAN/Mobile$0.5845A200344 PALAUREPUBLIC/NonͲMobile$0.5720A200344b PALAUREPUBLIC/Mobile$0.5749A200345PALESTINE/NonͲMobile$0.2541A200346 PALESTINE/Mobile$0.2934A200347 PANAMA/NonͲMobile$0.2384A200348 PANAMA/Mobile$0.3402A200349 PAPUANEWGUINEA/NonͲMobile$0.6578A200349b PAPUANEWGUINEA/Mobile$0.7175A200350 PARAGUAY/NonͲMobile$0.3003A200351 PARAGUAY/Mobile$0.4168A200352 PERU/NonͲMobile$0.2574A200353 PERU/Mobile$0.5174A200354 PHILIPPINES/NonͲMobile$0.1859A200355 PHILIPPINES/Mobile$0.3018A200356 POLAND/NonͲMobile$0.2145A200357POLAND/Mobile$0.3593A200358 PORTUGAL/NonͲMobile$0.1096A200359 PORTUGAL/Mobile$0.2731A200360 QATAR/NonͲMobile$0.4624Contract No. DMS-17/18-044B Exhibit B A200361 QATAR/Mobile$0.5318A200362 REUNIONISLAND/NonͲMobile$0.5196A200363 REUNIONISLAND/Mobile$0.8049A200364 ROMANIA/NonͲMobile$0.3083A200365 ROMANIA/Mobile$0.4226A200366 RUSSIA/NonͲMobile$0.2050A200367 RUSSIA/Mobile$0.2587A200368 RWANDA/NonͲMobile$0.6006A200369 RWANDA/Mobile$0.6037A200370 SANMARINO/NonͲMobile$0.1811A200370b SANMARINO/Mobile$0.2357A200371 SAOTOME/NonͲMobile$1.2637A200371b SAOTOME/Mobile$1.2699A200372SAUDIARABIA/NonͲMobile$0.3909A200373 SAUDIARABIA/Mobile$0.5222A200374 SENEGAL/NonͲMobile$0.5577A200375 SENEGAL/Mobile$0.7378A200376 SERBIA/NonͲMobile$0.2908A200377 SERBIA/Mobile$0.4168A200378 SEYCHELLESISLAND/NonͲMobile$0.7815A200378b SEYCHELLESISLAND/Mobile$0.7855A200379 SIERRALEONE/NonͲMobile$0.4815A200380 SIERRALEONE/Mobile$0.5318A200381 SINGAPORE/NonͲMobile$0.1192A200382 SINGAPORE/Mobile$0.2156A200383 SLOVAKIAREPUBLIC/NonͲMobile$0.2431A200384SLOVAKIAREPUBLIC/Mobile$0.4072A200385 SLOVENIA/NonͲMobile$0.2431A200386 SLOVENIA/Mobile$0.4216A200387 SOLOMONISLANDS/NonͲMobile$1.3205A200387b SOLOMONISLANDS/Mobile$1.3271A200388 SOMALIA/NonͲMobile$0.8914A200389 SOMALIA/Mobile$0.8959A200390 SOUTHAFRICA/NonͲMobile$0.2097A200391 SOUTHAFRICA/Mobile$0.3593A200392 SPAIN/NonͲMobile$0.0810A200393 SPAIN/Mobile$0.2587A200394 SRILANKA/NonͲMobile$0.5005A200395SRILANKA/Mobile$0.6372A200396 STHELENA/NonͲMobile$1.6551A200396b STHELENA/Mobile$1.6630A200397 STLUCIA/NonͲMobile$0.2622A200398 STLUCIA/Mobile$0.3641Contract No. DMS-17/18-044B Exhibit B A200399 STVINCENT/NonͲMobile$0.3003A200400 STVINCENT/Mobile$0.4024A200401 ST.KITTS/NEVIS/NonͲMobile$0.2587A200402 ST.KITTS/NEVIS/Mobile$0.3641A200403 ST.PIERRE&MIQUELON/NonͲMobile$0.2431A200404 ST.PIERRE&MIQUELON/Mobile$0.4983A200405 SUDAN/NonͲMobile$0.6435A200406 SUDAN/Mobile$0.7378A200407 SURINAME/NonͲMobile$0.5911A200408 SURINAME/Mobile$0.6372A200409 SWAZILAND/NonͲMobile$0.3242A200410SWAZILAND/Mobile$0.4935A200411 SWEDEN/NonͲMobile$0.0763A200412 SWEDEN/Mobile$0.2635A200413 SWITZERLAND/NonͲMobile$0.0810A200414 SWITZERLAND/Mobile$0.3306A200415 SYRIA/NonͲMobile$0.5148A200416 SYRIA/Mobile$0.4935A200417 TAIWAN/NonͲMobile$0.1287A200418 TAIWAN/Mobile$0.2443A200419 TAJIKISTAN/NonͲMobile$0.2336A200420 TANZANIA/NonͲMobile$0.4100A200421 TANZANIA/Mobile$0.6228A200422 THAILAND/NonͲMobile$0.2384A200423 THAILAND/Mobile$0.2970A200424TOGO/NonͲMobile$0.5148A200425 TONGAISLANDS/NonͲMobile$0.6235A200426 TONGAISLANDS/Mobile$0.6267A200427 TRINIDAD/NonͲMobile$0.2622A200428 TRINIDAD/Mobile$0.3258A200429 TURKMENISTAN/NonͲMobile$0.5053A200429b TURKMENISTAN/Mobile$0.5078A200430 TUNISIA/NonͲMobile$0.5806A200431 TUNISIA/Mobile$0.6219A200432 TURKEY/NonͲMobile$0.2384A200433 TURKEY/Mobile$0.3402A200434 TURKS&CAICOSISLANDS/NonͲMobile$0.2765A200435 TURKS&CAICOSISLANDS/Mobile$0.2779A200436TUVALU/NonͲMobile$1.2947A200436b TUVALU/Mobile$1.3022A200437 UGANDA/NonͲMobile$0.3861A200438 UGANDA/Mobile$0.4935A200439 UKRAINE/NonͲMobile$0.3099Contract No. DMS-17/18-044B Exhibit B A200440 UKRAINE/Mobile$0.4312A200441 UNITEDARABEMIRATES/NonͲMobile$0.2956A200442 UNITEDARABEMIRATES/Mobile$0.3593A200443 UNITEDKINGDOM/NonͲMobile$0.0381A200444 UNITEDKINGDOM/Mobile$0.2348A200445 URUGUAY/NonͲMobile$0.2813A200446 URUGUAY/Mobile$0.3881A200447 UZBEKISTAN/NonͲMobile$1.5207A200448 UZBEKISTAN/Mobile$1.5283A200449 VANUATU/NonͲMobile$0.6900A200449b VANUATU/Mobile$0.0814A200450 VATICANCITY/NonͲMobile$0.0810A200451 VATICANCITY/Mobile$0.2539A200452VENEZUELA/NonͲMobile$0.1907A200453 VENEZUELA/Mobile$0.3641A200454 VIETNAM/NonͲMobile$0.5673A200455 VIETNAM/Mobile$0.6372A200456 WALLISISLAND/NonͲMobile$1.8639A200456b WALLISISLAND/NonͲMobile$1.8733A200457 WESTERNSAMOA/NonͲMobile$0.6864A200458 WESTERNSAMOA/Mobile$0.6899A200459 YEMENREPUBLIC/NonͲMobile$0.4529A200460 YEMENREPUBLIC/Mobile$0.4935A200461 ZAMBIA/NonͲMobile$0.4100A200462 ZAMBIA/Mobile$0.4935A200463ZIMBABWE/NonͲMobile$0.3432A200464 ZIMBABWE/Mobile$0.5174A200465 GlobalSatelliteService/NonͲMobile$2.1919A200466 GlobalSatelliteService/Mobile$2.2029LocalandIntrastateDirectoryAssistanceA200467 Alabama$0.60A200468 Alaska$0.60A200469 Arizona$0.75A200470 Arkansas$0.95A200471 California$0.85A200472 Colorado$0.60A200473 Connecticut$0.95A200474 Delaware$0.95A200475 Florida$0.85A200476 Georgia$0.95A200477 Hawaii$0.75A200478 Idaho$0.95A200479 Illinois$0.95Contract No. DMS-17/18-044B Exhibit B A200480 Indiana$0.95A200481 Iowa$0.95A200482 Kansas$0.95A200483 Louisiana$0.85A200484 Maine$0.70A200485 Maryland$0.95A200486 Michigan$0.95A200487 Minnesota$0.85A200488 Mississippi$0.85A200489 Missouri$0.95A200490 Montana$0.95A200491 Nebraska$0.95A200492 Nevada$0.95A200493 NewHampshire$0.95A200494 NewJersey$0.95A200495 NewMexico$0.95A200496 NewYork$0.70A200497 NorthCarolina$0.50A200498 NorthDakota$0.75A200499 Ohio$0.95A200500 Oklahoma$0.60A200501 Oregon$0.85A200502 Pennsylvania$0.95A200503 RhodeIsland$0.95A200504 SouthCarolina$0.75A200505 SouthDakota$0.95A200506 Texas$0.95A200507 Utah$0.95A200508 Vermont$0.95A200509 Virginia$0.95A200510 Washington$0.75A200511 WestVirginia$0.75A200512 Wisconsin$0.95A200513 Wyoming$0.95InterstateDirectoryAssistanceA200514 Interstate$2.49LocalDirectoryAssistanceChargesCallType/PerCallChargeA200515 StationͲtoͲStation$1.75A200516 PersonͲtoͲPerson$3.50A200517 ThirdNumberBilling$1.80A200518 BusyLineVerification$2.00A200519 BusyLineInterrupt$2.15Contract No. DMS-17/18-044B Exhibit B A200520 Collect$3.50*TheseratesarebasedonourserviceguidewhichissubjecttochangefromtimetotimeContract No. DMS-17/18-044B Exhibit B ServiceCategory3ͲContactCenterMultiͲTenantPartNumberDescriptionUnitTypeUnitPriceAddNetworkConnectivityNICEinContact307Ͳ6Ͳ165ͲXX NICEinContactCXoneACD/IVR(perConcurrentUser) perconcurrentuser$106.25 $5.99307Ͳ6Ͳ163ͲXX NICEinContactCXoneACD/IVR(perConfiguredUser) perconfigureduser $75.00 $5.99307Ͳ6Ͳ218ͲXX NICEinContactCXonePCILevel1ACD/IVR(perConfiguredUser) perconfigureduser $93.75 $5.99307Ͳ6Ͳ219ͲXX NICEinContactCXonePCILevel1ACD/IVR(perConcurrentUser) perconcurrentuser$131.25 $5.99309Ͳ11Ͳ172ͲXX NICEinContactCXoneAdditionalActiveStorage(perGB) pergigabyte(usageͲbased) $1.56308Ͳ8Ͳ168ͲXX NICEinContactCXoneAdditionalConcurrentUniversalPort perport(usageͲbased) $46.88 $2.99308Ͳ8Ͳ167ͲXX NICEinContactCXoneAdditionalConfiguredUniversalPort(Beyond1portincluded) perport(usageͲbased) $46.88 $2.993157Ͳ18Ͳ205ͲXX NICEinContactCXoneChat&Email(perConcurrentUser)perconcurrentuser$5.003157Ͳ18Ͳ204ͲXX NICEinContactCXoneChat&Email(perConfiguredUser) perconfigureduser $5.003156Ͳ662Ͳ000Ͳxx NICEinContactCXoneChat(perConfiguredUser) perconfigureduser $5.003158Ͳ663Ͳ000ͲXX NICEinContactCXoneEmail(perConfiguredUser) PerconcurrentUser $5.00311Ͳ620Ͳ000ͲXX NiceinContactCXoneFedRamp(perConfiguredUser) perconfigureduser $11.25311Ͳ621Ͳ000ͲXXNiceinContactCXoneFedRamp(perConcurrentUser) perconcurrentuser$15.753596Ͳ000Ͳ000ͲXX NICEinContactCXoneDirectDataAccess(perBU) perbusinessunit $500.003613Ͳ38Ͳ208ͲXX NICEinContactCXonePersonalConnection(perConfiguredUser) perconfigureduser $15.003613Ͳ38Ͳ88ͲXX NICEinContactCXonePersonalConnection(perConcurrentUser)$21.003615Ͳ000Ͳ000ͲXX NICEinContactCXoneAutomatedSpeechRecognition perminutebasis $0.044100Ͳ534Ͳ000ͲXXNiceinContactWorkforceManagementEnterpriseͲAdvanced(perConfiguredUser)perconfigureduser $22.524101Ͳ537Ͳ000ͲXX NICEinContactCXoneWorkforceOptimizationEnterpriseͲAdvanced(perConfiguredUser) perconfigureduser $52.503399Ͳ766Ͳ000ͲXX NICEinContactCXoneFeedbackMgt(perSurvey1500minpermonth) PerSurvey $1.004105Ͳ542Ͳ000ͲXX NICEinContactCXoneWorkloadManagerEnterprise(perConfiguredUser) PerconfiguredUser$3.733399Ͳ768Ͳ000ͲXXNICEinContactCXoneFeedbackMgt(perConfiguredUser)perconfigureduser $29.253399Ͳ806Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSMSGateway perbusinessunit $675.003399Ͳ769Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAPIConnector Perbusinessunit $1,800.003399Ͳ772Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAdd'lPowerUser PerUser $375.004102Ͳ538Ͳ000ͲXXNICEinContactCXoneQualityManagementEnterprise(perConfiguredUser) perconfigureduser $27.504102Ͳ539Ͳ000ͲXX NICEinContactCXoneQualityOptimizationEnterprise(perConfiguredUse) Perconfigureduser $30.004104Ͳ541Ͳ000ͲXXNICEinContactCXoneScreenEnterprise(perConfiguredUser)perconfigureduser $10.00799Ͳ13Ͳ159ͲXXNICEinContactCXoneACDCallRecording(perConcurrentUser)percorelicense$5.00799Ͳ334Ͳ189ͲXX NICEinContactCXoneACDCallRecording(perConcurrentUser) percoreLicense $5.00309Ͳ565Ͳ000ͲXX NICEinContactCXoneLongTermStorage(perGB) PerGB $0.06309Ͳ566Ͳ000ͲXX NICEinContactCXoneLongTermStorageRetrieval(perGB) PerGB $0.861561Ͳ571Ͳ000ͲXX NICEinContactCXoneEnterprisePlusMonthlySuccessPackage(over1000)PerBusinessUnit $23,750.001561Ͳ613Ͳ000ͲXX NICEinContactCXoneEnterpriseMonthlySuccessPackage(upto999) perbusinessunit $11,875.001561Ͳ55Ͳ000ͲXXNiceCXsuccessPremierPackagePerbusinessunit $1,593.751561Ͳ614Ͳ000ͲXX NICEinContactCXonePremierPlusMonthlySuccessPackage Perbusinessunit $5,312.501561Ͳ50Ͳ000ͲXX NICEinContactCXoneCarePlusMonthlySuccessPackagePerbusinessunit $750.001021Ͳ467Ͳ000 CarrierDataCenterConnectionPrimaryRU(perRackUnit) perrackunit Custom1021Ͳ468Ͳ000 CarrierDataCenterConnectionPrimaryRU(perRackUnit) perrackunit CustomICLCMRC ICLCPerICLC Custom12595Ͳ000Ͳ000ͲXX ACDCallRecording(perminute)Perminute $0.043347Ͳ21Ͳ000ͲXX NICEinContactCXoneAgentforSalesforce(perLicense) PerLicense $10.00610137Ͳ000Ͳ000ͲXXIntegratedSoftphoneͲAgentUsagePerLicense $0.00500Ͳ616Ͳ000ͲXX NICEinContactCobrowseforCXone(perUser) PerUser $2.63500Ͳ617Ͳ000ͲXX NICEinContactAdvancedChatforCXone(perUser) PerUser $8.75Contract No. DMS-17/18-044B Exhibit B 500Ͳ618Ͳ000ͲXX NICEinContactProactiveChatforCXone(perUser) PerUser $17.50500Ͳ619Ͳ000ͲXX NICEinContactAdvancedChatandCobrowseBundleforCXone(perUser) PerUser $17.50610067Ͳ306Ͳ000ͲXX NICEinContactCXoneCorporateͲProfessionalServicesImplementation $6,562.50610067Ͳ307Ͳ000ͲXX NICEinContactCXoneEnterpriseͲProfessionalServicesImplementation $18,750.00610067Ͳ308Ͳ000ͲXX NICEinContactCXoneEnterprisePlusͲProfessionalServicesImplementation$31,250.00610067Ͳ312Ͳ000ͲXX NICEinContactCXoneWorkgroupͲProfessionalServicesImplementation $4,843.75610068Ͳ000Ͳ000ͲXX ProfessionalServicesHoursperhour $250.00AdditionalSeatͲperseatorderedbeyondquantityincludedinbaseimplementationpackage$62.50610074Ͳ350Ͳ000ͲXX NICEinContactCXonePersonalConnectionImplementation$1,875.00610074Ͳ352Ͳ000ͲXX NICEinContactCXonePersonalConnectionͲProActiveXSIntegration PerImpladdͲon $4,687.50610074Ͳ655Ͳ000ͲXX NICEinContactCXonePersonalConnectionAdd?lSkill/Campaign PerImpladdͲon $625.00610074Ͳ656Ͳ000ͲXX NICEinContactCXonePersonalConnectionAdd?lCustomScript PerImpladdͲon $625.00610085Ͳ367Ͳ000ͲXXNICEinContactCXoneCorporateOnboardingPackage Percourse $6,250.00610085Ͳ388Ͳ000ͲXX NICEinContactCXoneEnterpriseOnboardingPackage Percourse $11,875.00610085Ͳ389Ͳ000ͲXX NICEinContactCXoneEnterprisePlusOnboardingPackage percourse $16,875.00610091Ͳ659Ͳ000ͲXX NICEinContactCXoneChat&EmailImplementation perimpl.addͲon $1,250.00610091Ͳ660Ͳ000ͲXX NICEinContactCXoneChatImplementation perimplementation $625.00610091Ͳ661Ͳ000ͲXXNICEinContactCXoneEmailImplementation perimplementation $625.00610092Ͳ000Ͳ000ͲXX NICEinContactCXoneAdditional25MenuOptionsDTMFNavigation perimpl.addͲon $1,250.00610093Ͳ000Ͳ000ͲXX NICEinContactCXoneAdditional50PointofContactBasedRouting perimpl.addͲon $625.00610096Ͳ000Ͳ000ͲXX NICEinContactCXoneCRMDrivenScreenPOP/CallRouting perimpl.addͲon $4,687.50610097Ͳ000Ͳ000ͲXXNICEinContactCXoneCRMIntegration perimpl.addͲon $3,125.00610099Ͳ000Ͳ000ͲXX NICEinContactCXoneDirectDataAccessImplementation$1,875.00610101Ͳ000Ͳ000ͲXX NICEinContactCXoneAutomatedSpeechRecognitionImplementation perimpl.addͲon $3,125.00610139Ͳ546Ͳ000ͲXX NICEinContactCXoneWorkforceManagementEnterpriseͲAdvancedImplementation perimplementation $20,781.25610139Ͳ547Ͳ000ͲXX NICEinContactCXoneQualityManagementEnterpriseImplementationperimplementation $3,906.25610139Ͳ550Ͳ000ͲXXNiceinCOntactCxoneWorkforceOptimizationEnterpriseͲAdvancedImplementation perimplementation $27,812.50610139Ͳ554Ͳ000ͲXX NICEinContactCXoneWorkloadManagerEnterpriseImplementation Perimplementation $3,125.00610139Ͳ548Ͳ000ͲXX NICEinContactCxoneQualityOptimizationEnterpriseImplementation PerImplementation $7,031.25610067Ͳ309Ͳ000ͲXX NICEinContactCXoneIVRQuickstartImplementation PerImplementation $3,750.00610150Ͳ000Ͳ000ͲXX NICEinContactCobrowseforCXoneImplementationPerImplementation $2,000.00610150Ͳ727Ͳ000ͲXX NICEinContactAdvanced&ProactiveChatforCXoneWithDesignandImplementation PerImplementation $3,000.00610151Ͳ000Ͳ000ͲXX NICEinContactAdvancedChatandCobrowseforCXoneImplementationHours PerImplementation $312.50610139Ͳ553Ͳ000ͲXX NICEinContactCXoneScreenRecordingEnterpriseImplementation perimplementation $4,687.50610145Ͳ578Ͳ000ͲXX NICEinContactCXoneACDTraining:Corepercourse $4,062.50NICEinContactCXoneACD610145Ͳ579Ͳ000ͲXX NICEinContactCXoneACDTraining:CoreplusWorkforceIntelligence percourse $7,500.00610145Ͳ581Ͳ000ͲXX NICEinContactCXoneACDTraining:CentralAdministration percourse $781.25610145Ͳ582Ͳ000ͲXX NICEinContactCXoneACD:TrainingAgent percourse $843.75610145Ͳ583Ͳ000ͲXX NICEinContactCXoneACDTraining:Agent&Supervisor percourse $843.75NICEinContactCXoneACD610145Ͳ584Ͳ000ͲXX NICEinContactCXoneACDTraining:Reporting percourse $1,250.00610153Ͳ000Ͳ000ͲXX NICEinContactCXoneWorkItemRouting perimpl.addͲon $4,687.50610062Ͳ000Ͳ000ͲXX TravelandExpense(T&E)customquote Custom1021Ͳ467Ͳ000ͲXXͲN CarrierDataCenterConnectionPrimaryRU(perRackUnit)ͲSetupCustomICLCNRC ICLCVRFinstallperICLC Custom610146Ͳ587Ͳ000ͲXX NICEinContactCXonePersonalConnectionTraining:WholeCoursePerCourse $4,468.75610172Ͳ786Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAPIConnectorImplementation perimpl.addͲon $2,500.00610173Ͳ789Ͳ000ͲXX NICEinContactCXoneFeedbackMgtAdd'lSurveyBuild perimpl.addͲon $5,000.00Contract No. DMS-17/18-044B Exhibit B 610173Ͳ790Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSingleSignOn perimpl.addͲon $1,000.00610147Ͳ595Ͳ000ͲXX NICEinContactCXoneScriptingTraining:IVRDevelopmentwithMultimedia Percourse $7,812.50610068Ͳ000Ͳ000Ͳxx ProfessionalServicesHours(perhour) PerHour $250.00610172Ͳ778Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSMSorIVRImplementation perimplementation $9,375.00610172Ͳ779Ͳ000ͲXX NICEinContactCXoneFeedbackMgtSMSorIVR+EmailImplementationperimplementation $15,625.00GenesysContactCenterPartNumberDescriptionUpto100SeatsAbove101SeatsENTERPRISEperEnabledSeatCostA3MG0001 CloudIVR,PerMinute$0.06 $0.04A3MG0002 CloudIVRMediaport,PerPort/Month$72.00 $66.00IVR/MEDIAPORTADDͲONS(OptionalServices)NuanceAutomatedSpeechReconition(ASR)A3MG0005 CloudContactCenterASR(TierIII)andBasicDialogModule(bundled),PerPort/Month$82.00 $70.00A3MG0006 CloudContactCenterASR(TierIII)additionalLanguage,PerPort/Month$16.00 $13.20NuanceAutomatedSpeechReconition(ASR)ͲOtheroptionsA3MG0008NorthAmericanNameDialogModule,PerPort/Month$19.00 $16.20A3MG0009EmailDialogModule,PerPort/Month$30.00 $24.50A3MG0010SpellingDialogModule,PerPort/Month$30.00 $24.50NuanceTexttoSpeech(TTS)OptionsA3MG0012CloudContactCenterTTS,PerPort/Month$43.00 $35.00A3MG0013CloudContactCenterTTSAdditionalLanguage,PerPort/Month $8.50 $7.00OtherOptionsA3MG0015CloudPredictive&ProgressiveOutboundCalling,PerSeat/Month $56.00 $53.50A3MG0016CloudContactCenterPreviewOutboundCalling,PerSeat/Month $33.00 $29.70PerSeat(namedagent)BaseOptionsA3MG0018ContactCenterInboundvoiceSeat,PerSeat/Month$101.00 $92.40A3MG0019CloudContactCenterChatSeat,PerSeat/Month$60.00 $52.80A3MG0020CloudContactcentereMail,PerSeat/Month$60.00 $52.80A3MG0021CloudContactCenterSupervisorSeat,PerSeat/Month$72.00 $66.00DigitalChannelsOptionsA3MG0023CloudContactCenterChat,PerSeat/Month$14.50 $13.20A3MG0024CloudContactCenter3Ͳemail,PerSeat/Month$14.50 $13.20InboundSeatAddͲOnA3MG0026CloudContactCenterActiveCallRecording,PerSeat/Month$22.50 $19.80A3MG0027CloudContractCenterScreenRecording,PerSeat/Month$14.50 $13.20A3MG0028CloudContactCenterGenesysQualityMangement,PerSeat/Month $14.50 $13.20A3MG0029CloudWorkforceManagement,PerSeat/Month$29.00 $26.40OtherServicesA3MG0031CloudIVRSurveyͲDesigner,PerSeat/Month$14.50 $13.20A3MG0032CloudContactCenterQueuedCallBack,PerSeat/Month$14.50 $13.20A3MG0033CloudContactCenterMobileEngagement(seat),PerSeat/Month $46.00 $39.60A3MG0034CloudContactCenterVoiceMail(Group),PerSeat/Month$9.00 $7.95A3MG0035CloudContactCenterInfoMartDataExport,MRC$1,250.00 $1,250.00A3MG0036CloudContactCenterGͲPlusforSFDC(ICB),PerSeat/Month$14.50 $13.20EndUserEndPointsA3MG0038GenesysSIPEndpointforAgentDesktop,PerSeat/Month$7.50 $6.90A3MG0039SipEndpointConnectorfor3rdpartyEndpoints,PerSeat/month $7.50 $6.90ConcurrentPricingContract No. DMS-17/18-044B Exhibit B IVRandMediaPortOptionsA3MG0042CloudIVR,Perminute$0.07 $0.04A3MG0043CloudIVR/MediaPort,PerConncurrentport/Month$72.00 $66.00NuanceAutomatedSpeechRecognition(ASR)A3MG0045CloudContactCenterASR(TierIII)andBasicDialogModule(bundled),PerPort/Month $78.00 $70.00A3MG0046CloudContactCenterASRTierIIIAdditionalLanguage(each),PerPort/Month $14.75 $13.20NuanceAutomatedSpeechRecognitionOptionsA3MG0048NorthAmericanNameDialogModule,PerPort/Month$14.00 $16.20A3MG0049EmailDialogModule,PerPort/Month$21.00 $24.50A3MG0050SpellingDialogModule,PerPort/Month$14.25 $16.20NuanceTexttoSpeech(TTS)OptionsA3MG0052CloudContactCenterTTS,PerPort/Month$41.00 $35.00A3MG0053CloudContactCenterTTSAdditionalLanguage,PerPort/Month $8.25 $7.00OtherIVRMediaPortOptionsA3MG0055CloudContactCenterPredictiveandProgressiveOutboundCalling,PerConcurrentPort/Month $82.00 $53.50A3MG0056CloudContactCenterPreviewOutboundCalling,PerConcurrentSeat/month $65.00 $40.10PerSeatConcurrent(BaseOptions)A3MG0058CloudContactCenterInboundVoiceSeat,PerConcurrentSeat/month $145.00 $125.50A3MG0059CloudContactCenterChatSeat,PerConcurrentSeat/month $83.00 $72.60A3MG0060CloudContactCenterEmailSeat,PerConcurrentSeat/month $83.00 $72.60A3MG0061CloudContactCenterSupervisorSeat,PerConcurrentSeat/month $95.00 $85.80DigitalChannelsOptionsA3MG0063CloudContactCenterChat,PerConcurrentSeat/month$20.80 $17.85A3MG0064CloudCentereͲmail,PerConcurrentSeat/month$20.80 $17.85InboundSeatAddͲOnQualityManagementA3MG0067CloudContactCenterActiveCallRecording,PerConcurrentSeat/month $29.60 $26.75A3MG0068CloudContactCenterScreenRecording,PerConcurrentSeat/month $20.80 $17.85A3MG0069CloudContactCenterGenesysQulityMangement,PerConcurrentSeat/month $20.80 $17.85A3MG0070CloudWorkforceManagement,PerConcurrentSeat/month$39.45 $35.75OtherServicesA3MG0072CloudIVRSurveyͲDesigner(VoiceOnly),PerSeat/Month$20.80 $17.85A3MG0073CloudContactCenterMobileEngagement(seat),PerSeat/Month $59.15 $53.50A3MG0074CloudContactCenterͲVoiceMail(Grouponly),PerSeat/Month $11.85 $10.70A3MG0075CloudContactCenterInfoMartDataExport,MRC$1,886.00 $1,687.50A3MG0076CloudContactCenterGͲPlusforSFDC,PerconcurrentMediaChannel/Seat $20.80 $17.85EndUserEndPointsA3MG0078GenesysSIPEndpointforAgentDesktop,PerSeat/month$10.00 $9.30A3MG0079SipEndpointConnectorfor3rdpartyEndpoints,PerSeat/month $10.00 $9.30ProfessionalServicesA3MG0081CloudContactCenterProfessionalServicesImplementation,NRCICB ICBA3MG0082CloudContactCenterTraining,NRCICB ICBA3MG0083CloudContactCenterInfoMartDataExportImplementationFee,NRC ICB ICBA3MG0084 DataStorageICB ICBA3MG0085 CTIIntegrationICB ICBA3MG0086 CRMIntegrationICB ICBA3MG0087 LeaderLeadClassesICB ICBA3MG0088 GenesysUniversityWebBasedTrainingICB ICBProfessionalServices/NonͲrecurringFeesContract No. DMS-17/18-044B Exhibit B A3MG0090CloudContactCenterProfessionalServicesImplementation,OneTimeCharge ICB ICBInstallation&ActivationCloudCareOptionsA3MG0093CloudCareExperienceManager(CxM)$218,750.00 $218,750.00GenesysUniversityA3MG0095TrainingandEnablement(eLearningondemand),Onetimecharge(pertrainingunit) $125.00 $125.00A3MG0096TrainingandEnablement(InstructorbasedTraining,Onetimecharge(pertrainingunit) ICB ICBA3MG0097TrainingandEnablement(CustomTrainingQuote),Onetimecharge(pertrainingunit) ICB ICBInferenceIVRSolutionsDescriptionNRCMRCA3MI0001PortalAccountͲThispercustomeraccountfeeprovidesuseraccesstotheStudioCreationEnvironmentandassumeseachcustomerinconnectedtoInferencePoPsviaaseparatededicatedSIPtrunk.$0.00 $200.00A3MI0002BasicVirtualAgentͲThisenablesoneconcurrentVirtualAgenttobeprocessedwithinStudioinDTMFmode(noTTS&ASR)forinbound/outboundinteractions.$0.00$107.00A3MI0003BasicPlusͲThisenablesoneconcurrentVirtualAgenttobeprocessedwithinStudioinDTMFmode(withPromptNodeTTS,GoogleVoicesonly)forinbound/outboundinteractions$0.00 $137.00A3MI0004StandardVirtualAgentͲThisenablesoneconcurrentVirtualAgenttobeprocessedwithinStudiowithfullmultiplelanguageTTSandASRcapabilitiesforinbound/outboundinteractions.$0.00$200.00A3MI0005NLPVirtualAgentͲAllthefeaturesofaStandardVirtualAgentadditionallyenabledwithselectableOpenSpeech/NaturalLanguageProcessing(NLP)AIcapabilities(Google,IBMWatson).$0.00 $260.00A3MI0006BiometricEnabledVirtualAgentͲAllthefeaturesofastandardVirtualAgentadditionallyenabledwithvoicebiometricsforuserauthenticationinsecuritysolutions.$0.00$400.00A3MI0007BurstingCapability(capacityondemand)ͲThisenablesadditionaltemporaryVirtualAgentcapacitytomeetunexpecteddemand.ThisfeeappliestotheadditionalVirtualAgentsusedinthebillingmonthbeyondtheamountordered.BydefaultburstingisnotenabledandthereforeyoumustrequestBurstingtobeenabled.$0.002xVirtualAgentA3MI0008ScreenPopͲ10AgentPackͲTheStudio“BroadWorksScreenPopTransfer”functionprovides,ontheAgentdisplay,therelevantcallerandaccountinformationduringthecalltransfer.$0.00$200.00A3MI0009 PredictiveDialerͲAddspredictivedialercapabilitytoeachliveagentpositionorseat.Priceisperagent.$0.00 $33.50A3MI0010StudioCredits(800,000credits)ͲCreditsarerequiredprepaymentofpayͲforͲuseInferencecreditͲbasedservices(suchasSMSmessaging).ContactAT&Tforcreditdebitschedule.$5,000.00$0.00A3MI0011 QͲFORͲME(5WaiterPack)ͲQͲFORͲMEWaitersareprovidedinmultiplesof5andarebilledmonthly.$0.00 $167.00A3MI0012InferenceAssist(20HourPack)ͲIncludes20hoursofprofessionalservicesthatcanbeusedin1hourincrementsandexpirein12months$5,000.00$0.00A3MI0013AgentAssistedPCIPayments(SecureCallProxyOption)ͲEnablesaVirtualAgenttocreatean“ondemand”securetransactionenvironmentwithaliveagentwheretransactiondataismutedandhiddenfromtheliveagentduringthetransactiontomeetsecurityrequirements.Priceisperagent$0.00$33.50Contract No. DMS-17/18-044B Exhibit B ServiceCategory3ͲContactCenterOtherPartNumberDescriptionMRCCCELITEAGENTBUNDLES390364 CCEliteVoiceAgentBundle $128.75CMSInterfacesandCRMConnectorOPTIONS $0.00398970 AnyOneAdditionalCMSInterface $312.50400575 AnyOneAdditionalCMSInterfaceSession $43.75400819 AnyOneInboundVoiceRedundantCRMConnector $37.50400821 AnyOneOmnichannelRedundantCRMConnector $18.75400822 AnyOneOmnichannelService $1,875.00OceanaorEMCBUNDLES393170 OceanaorEMCBaseSub $2,018.61393192 OceanaorEMCSupervisorBundleSub $77.24393196 OceanaorEMCWorkspacesSDKSub $8.78393198 OceanaorEMCAllMediaAgentBundleSub $175.54393200 OceanaorEMCAdjRouteVoiceAgentBundleSub $35.11393202 OceanaorEMCDigitalPremiumAgentBundleSub $166.75393206 OceanaorEMCDigitalBasicAgentBundleSub $105.33393208 OceanaorEMCReportingDataStreamSub$667.03393210 OceanaorEMCAdvancedAnalyticsSub $24.58398708 OceanaorEMCR3CAMPHAADJROUTVOICEPKG/H $6.69398710 OceanaorEMCR3CAMPHADGTLPREMCNCRUSRPKG/H $33.44398712 OceanaorEMCR3CAMPHADGTLBASICUSERPKG/H $20.06398706 OceanaorEMCR3CAMPHAALLMEDCNCRUSERPKG/H $36.11398704 OceanaorEMCR3CAMPUSHAPACKAGE/H $400.59398714 OceanaorEMCR3GEOGRAPHICHAPACKAGE/H$2,002.58AVAYAWFOSELECTalaCarte393240 AWFOSRecorder(RedundancyIncluded) $31.25393244 AWFOSStandard(RedundancyIncluded) $46.25393246 AWFOSQM/PM(RedudancyIncluded) $77.50393264 AWFOSR5SilentMonitoring(RedundancyIncluded) $11.25393274 AWFOSScreenCapture(RedudancyIncluded) $11.25AVAYAWORKFORCEOPTIMIZATIONalaCarte $0.00Contract No. DMS-17/18-044B Exhibit B 400123 AWFOorCalabrioOpCR $48.73400124 AWFOorCalabrioAdvCR $53.75400125 AWFOorCalabrioOpQM $65.00400126 AWFOorCalabrioAdvQM $82.81400127 AWFOorCalabrioOpWFOPackage $99.26400128 AWFOorCalabrioAdvWFOPackage $136.50400129 AWFOorCalabrioOpWFM $47.60400170 AWFOorCalabrioAdvWFM $68.54400171 AWFOorCalabrioAdvcdDesktopAnalytics $31.25400172 AWFOorCalabrioLessonManagement $15.00400173 AWFOorCalabrioTimeOffManager$6.56400174 AWFOorCalabrioShiftBidding $3.75400175 AWFOorCalabrioAdvancedScorecards $15.00400176 AWFOorCalabrioStrategicPlanner $15.00400177 AWFOorCalabrioSAAddlLang $50.00400178 AWFOorCalabrioIntradayPerfMgmt $5.00400179 AWFOorCalabrioCompBasedLearning $34.38400180 AWFOorCalabrioSpeechAdvanced $81.25400181 AWFOorCalabrioInteractExpDataMgr $21.88400182 AWFOorCalabrioCustomerFeedbackAdvanced $40.63400183 AWFOorCalabrioFullTimeScreenRecording$31.25SELFͲSERVICE&SPEECHENABLEMENT400184 AvayaExpPortal(R7)InboundPort(withTouchtone) $91.34400185 AvayaExpPortal(R7)OutboundPort $91.34NUANCEPACKAGESalaCarte399418 NRTIER4Ͳ1LANGBUNDLE/H $218.75399440 NRTIER4Ͳ2LANGBUNDLE/H $262.50399442 NRTIER4Ͳ3LANGBUNDLE/H $306.25399444 NRTIER3Ͳ1LANGBUNDLE/H $187.50399446 NRTIER3Ͳ2LANGBUNDLE/H $225.00399448 NRTIER3Ͳ3LANGBUNDLE/H $262.50399470 NRTIER4ADDITIONALLANGUAGE/H $37.50399474 NRTIER3ADDITIONALLANGUAGE/H $25.00399480 NUANCEVOLCALIZER/H$68.75Contract No. DMS-17/18-044B Exhibit B 399484 COREDIALOGMODULE/H $5.00399486 USADDRESSDIALOGMODULE/H $50.00399488 CANADIANADDRESSDMͲ1STLANG/H $50.00399494 NORTHAMERICANNAMEDM/H $31.25399496 EMAILDIALOGMODULE/H $50.00399498 SPELLINGDIALOGMODULE/H $31.25399500 USADDRESSUPDATESUBSSERVICE/H $1,500.00399502 CANADIANADDRUPDATESUBSSVC/H $1,500.00CALLBACKASSISTalaCarte $0.00391018 CallbackAssistperPort $31.25AVAYAPROACTIVEOUTREACHMANAGERalaCarte390336 POMOutboundVoice(agentless)Bundle $136.250POMPreviewAgentBundle $188.75390342 POMPredictiveAgentBundle $188.75390338 POMEmail(3600msgs/hour) $643.75390354 POMEmail(additional3600msgs/hour) $373.75390340 POMSMS(3600msgs/hour) $643.75390356 POMSMS(additional3600msgs/hour) $448.75BREEZEalaCarte $0.00392688 CONTEXTSTORER3API $2,016.88392684 CONTEXTSTORER3PERSRVR $1,680.63392704 COLBROWSINGR3USER $20.31392706 REALTIMESPCHR3PRODUSR $30.31392680 BREEZER3CUSTOMSNAPͲINSRVRINSTNC$187.81392682 BREEZER3MEDIASRVRBNDLINSTNC $125.31392694 AEAR3SEAMLESSTRNSFRUSER $0.25392696 AEAR3CONFBRDGASSISTANTUSER $2.00392698 WEBRTCR3VCEGTWYSMLPKG $504.06392700 WEBRTCR3VCEGTWYMEDPKG $672.19392702 WEBRTCR3VCEGTWYLGPKG $840.31Training398888 CAASCNTLMGRTRAININGBILLING $193.75TGPN0001 AOSCCAASCCAGENTMANAGEDOPERATESTD $5.00TGPN0002 CCAASHELPDESKUSER $1.56Contract No. DMS-17/18-044B Exhibit B TGPN0003 CCAASAOSOPERAPPLSRVR $715.25TGPN0004 CCAASAOSOPERASMSRVR $398.44TGPN0005 CCAASCAPACITYMGMT $234.38TGPN0006 CCAASAVAILABILITYMGMT $362.50Contract No. DMS-17/18-044B Exhibit B ServiceCategory3ͲAvayaContactCentreSuiteThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAuraContactCenter7CommonContactCenterCodesNT9Z49CA AACCR7SoftwarePackage$0.00NT9Z78GA AVAYAAURACC7SOFTWARE7.1USB$128.00NT9Z49AE AACCR7SoftwareDVD$121.60NT9Z78FA AVAYAAURACC7SOFTWARE7.0.3USB$121.60AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaBaseSoftwareNT9Z40HA AACCR7MultimediaContactNodalBaseSystem $3,200.00NT9Z40LA AACCMultimediaR7NodalBaseSystem$3,200.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaAgentsNT9Z45DA AACCR7EmailAgentͲ1$576.00NT9Z45EA AACCR7PreviewProgressiveOutboundAgentͲ1 $448.00NT9Z45FA AACCR7WebChatAgentͲ1$576.00NT9Z45GA AACCR7SMSAgentͲ1$576.00NT9Z45LA AACCR7NodalPredictiveOutboundAgent$640.00NT9Z45VA AACCR7MultimediaAgentBundle$640.00NT9Z45XA AACCR7OpenQueueAgentͲ1$640.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaOptionalFeaturesNT9Z42AA AACCMultimediaR7StandbyServer$7,200.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitBaseSoftwareNT9Z40JA AACCCCTR7NodalBaseSystem$3,200.00NT9Z40KA AACCCCTR7NodalBaseSystemforCCMM$0.00Contract No. DMS-17/18-044B Exhibit B AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitOptionalFeaturesNT9Z41AA AACCManagerR7HotStandbyServer$12,800.00NT9Z41BA AACCManagerR7GeographicRedundancyStandbyServer $6,400.00NT9Z41BB AACCR7NodalCampusGeoComboStandbyServer $17,920.00NT9Z41DA AACCManagerR7NCCSystem$20,480.00NT9Z41EA AACCManagerR7NCCStandbyServerSystem $15,360.00NT9Z41GA AACCR7UniversalNetworking$35.20NT9Z41MA AACCR7NodalRecordOnDemand$2,304.00NT9Z41NA AACCR7NodalMultipleDNRecordingͲ1Licence $32.00NT9Z43AA AACCCCTR7StandbyServer$7,200.00NT9Z75GAAACCR7ReportCreationWizardUsersͲ1$640.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitDevicesNT9Z46AB AACCR7CommunicationsControlToolkitͲContactCenterDeviceIncrementͲ1 $201.60NT9Z46LA AACCCCTR7ContactCenterDeviceforCCMMandAgentͲ1Device $0.00NT9Z46MA AACCR7CommunicationsControlToolkitͲ1IVRDeviceIncrement $201.60NT9Z46NA AACCR7CommunicationsControlToolkitͲ1IVRDataDeviceIncrement $201.60NT9Z46PA AACCR7CommunicationsControlToolkitͲ1IVRͲCCDeviceIncrement $201.60AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)BaseSoftwareNT9Z40AA AACCManagerR7NodalEnterpriseBaseSystem $3,200.00NT9Z40BA AACCManagerR7MLSBaseSystem$48,000.00AvayaAuraContactCenter7NewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)AgentsNT9Z44DA AACCR7NodalVoiceStandardAgent$736.00NT9Z44JB AACCR7NodalVoiceNetworkedAgent$992.00NT9Z44PA AACCR7SupervisorLicence$576.00NT9Z44RF AACCR7NodalSIPVoiceStandardtoNetworkedAgenttransferIncrementͲ1 $243.20NT9Z58JD AACCR7PreviewProgressiveOutboundUpgrade $156.80NT9Z58MA AACCR7PPOBupgradetoPredictiveOutboundAgentMigrationͲ1agent $320.00NT9Z75IA AACCR7NodalPredictiveOutboundAgentUpgrade $224.00Contract No. DMS-17/18-044B Exhibit B NT9Z75KA AACCR7OpenQueueAgentUpgrade$224.00AvayaAuraContactCenter7NodalTransfers(CorporateLicensing),BaseTransfersNT9Z68AA AACCManagerR7CorporateBaseTransfer$758.40NT9Z68NA AACCMultimediaR7NodaltoCorporateBaseTransfer $758.40NT9Z68SA AACCCommunicationsControlToolkitR7NodaltoCorporateBaseTransfer $758.40AvayaAuraContactCenter7NodalTransfers(CorporateLicensing),AgentandDeviceTransfersNT9Z69AD AACCR7NodaltoCorporateInboundVoiceAgentͲ1 184.32NT9Z69AK AACCR7NodaltoCorporateSupervisorͲ1$144.00NT9Z69CC AACCR7NodaltoCorporatePredictiveOutboundAgentͲ1Agent $160.00NT9Z69DA AACCR7NodaltoCorporateMultimediawithMultiplicityAgentͲ1 $144.00NT9Z69EA AACCR7CCTNodaltoCorporateContactCenterͲ1Device $50.56NT9Z69EB AACCR7CCTNodaltoCorporateIVR7Ͳ1Device$44.16NT9Z69EC AACCR7CCTNodaltoCorporateIVR7DATAͲ1Device $44.16NT9Z69ED AACCR7CCTNodaltoCorporateIVR7ContactCenterInterfacesͲ1Device $44.16NT9Z69GA AACCR7NodaltoCorporatePreview/ProgressiveOutboundAgentͲ1 $112.00NT9Z69HA AACCR7NodaltoCorporateSMSAgentͲ1$144.00AvayaAuraContactCenter7NodalTransfers(CorporateLicensing),OptionalFeatureTransfersNT9Z68FA AACCManagerR7NCCSystemCorporateTransfer $5,120.00NT9Z68GA AACCManagerR7GeoRedundantStandbyServerCorporateTransfer $1,600.00NT9Z68HA AACCManagerR7EnhancedStandbyServerCorporateTransfer $3,798.40NT9Z68JA AACCManagerR7NCCStandbyServerCorporateTransfer $3,840.00NT9Z68KA AACCManagerR7ReportCreationWizardUsersCorporateTransfer $151.68NT9Z68QA AACCMultimediaR7StandbyServerCorporateTransfer $1,801.60NT9Z68TA AACCCommunicationsControlToolkitR7StandbyServerCorporateTransfer$598.40AvayaAuraContactCenter7NodalUpgrades(CorporateLicensing),BaseUpgradesNT9Z70AA AACCManagerR7CorporateBaseSystemUpgrade $1,400.32NT9Z70AB AACCMultimediaR7CorporateBaseSystemUpgrade $1,400.32NT9Z70AC AACCR7CCTCorporateBaseSystemUpgrade $1,400.32NT9Z71AA AACCManagerR7CorporateNCCSystemUpgrade $8,960.00NT9Z71CA AACCManagerR7StandbyServerCorporateBaseUpgrade $3,136.00Contract No. DMS-17/18-044B Exhibit B NT9Z71DA AACCR7MultimediaCorporateStandbyServerUpgrade $3,150.08NT9Z71EA AACCCommunicationControlToolkitR7StandbyServerCorporateBaseUpgrade $2,496.00NT9Z71HA AACCManagerR7CorporateRCWUpgrade$280.32NT9Z72JB AACCR7CorporateCommunicationsControlToolkitͲ1IVRDeviceUpgrade $144.00NT9Z75WA AACCManagerR7CorporateLicenseManagerStandbyServerUpgrade $2,240.00NT9Z76AA AACCManagerR7GeoRedundantCorporateStandbyServerUpgrade $2,800.00NT9Z76CA AACCManagerR7CorporateNCCStandbyServerUpgrade$6,720.00NT9Z76EA AACCR7CorporateComboStandbyServerUpgrade $9,800.32AvayaAuraContactCenter7NodalUpgrades(CorporateLicensing),AgentUpgradesNT9Z72AF AACCR7CorporateInboundVoiceAgentUpgradeͲ1 $321.92NT9Z72CA AACCR7CCTCorporateContactCenterDeviceUpgrade $88.32NT9Z72DA AACCR7CorporateEmailAgentUpgrade$252.80NT9Z72KD AACCR7CorporatePreview/ProgressiveOutboundAgentUpgrade $195.84NT9Z72LA AACCR7CorporateWebChatAgentUpgrade$252.80NT9Z72MA AACCR7CorporatePPOBupgradetoPredictiveOutboundAgent–1agent $400.00NT9Z75NA AACCR7CorporateNetworkedVoiceAgentUpgrade$392.32NT9Z75PA AACCR7CorporateSupervisorLicenceUpgrade $252.16NT9Z75RA AACCR7CorporateStandardSMSAgentUpgrade $252.80NT9Z75TA AACCR7CorporateOpenQueueAgentUpgrade $280.32NT9Z76NA AACCManagerR7CorporateRecordOnDemandUpgrade $1,008.00NT9Z76RA AACCManagerR7CorporateMultipleDNRecordingUpgrade $14.08NT9Z76ZA AACCCommunicationsControlToolkitR7CCTCorporateIVRDataUpgrade $88.32NT9Z77AA AACCCommunicationsControlToolkitR7CCTCorporateIVRContactCenterInterfaceUpgrade$88.32NT9Z77BA AACCR7CorporatePredictiveOutboundBlending1AgentUpgrade $280.32AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),BaseUpgradesNT9Z50AA UpgradetoAACCContactCenterManagerR7Base $1,120.00NT9Z50BA AACCManagerR7MLSUpgrade$16,800.00NT9Z50CA AACCManagerR7NCCSystemUpgrade$7,168.00NT9Z50DA AACCManagerR7HotStandbyServerUpgrade $4,480.00NT9Z50EA AACCManagerR7NCCStandbyServerSystemUpgrade $5,376.00NT9Z75EA AACCManagerR7GeographicRedundancyStandbyServerUpgrade $2,240.00NT9Z76IA AACCR7NodalCampusGeoComboStandbyServerUpgrade $6,272.00Contract No. DMS-17/18-044B Exhibit B AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCE7UpgradetoCCE8BaseUpgradesNT9Z50UA AACCR7ReportCreationWizard(RCW)Upgrade $224.00NT9Z62AA AACCMultimediaR7NodalBaseSystemUpgrade $1,120.00NT9Z62BA AACCMultimediaR7StandbyServerUpgrade $2,520.32NT9Z76TA AACCR7UniversalNetworkingUpgrade$12.80NT9Z76XA AACCR7MultimediaAgentBundleUpgrade$224.00NT9Z77CA AACCR7RecordOnDemandUpgrade$806.40NT9Z77DA AACCR7MultipleDNRecordingUpgrade$12.80NT9Z77WA AACCR7MultimediaContactNodalBaseUpgrade $1,120.00AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),AgentUpgradesNT9Z56AB AACCR7VoiceAgentUpgrade$257.92NT9Z58ZA UpgradetoAACCR7EmailAgentIncrementͲ1$201.60NT9Z58ZB UpgradetoAACCR7WebChatAgentIncrementͲ1 $201.60NT9Z75AA AACCR7NodalVoiceNetworkedAgentUpgrade $347.52NT9Z75CA AACCR7SupervisorLicenceUpgrade$347.52NT9Z75HA AACCR7SMSAgentUpgradeͲ1$201.60NT9Z77YA AACCR7WFOCompRecPortUpgrade$64.00NT9Z78AA AACCͲMR7AAEPUpgrade$89.60NT9Z78CAAACCR7SuiteforMidsizeEnterpriseWFOUpgrade $0.00AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCTUpgradetoCCTUpgradePackagesNT9Z54AA AACCCCTR7NodalBaseSystemUpgrade$1,120.00NT9Z54DA AACCCCTR7StandbyServerUpgrade$2,520.32AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCTUpgradetoCCT7UpgradesNT9Z60DA UpgradetoAACCR7CommunicationsControlToolkitContactCenterͲ1Device $70.40NT9Z60HA UpgradetoAACCR7CommunicationsControlToolkitͲ1IVRDataDeviceIncrement $70.40NT9Z60LA UpgradetoAACCR7CommunicationsControlToolkitͲ1IVRContactCenterDeviceIncrement $70.40NT9Z60RA UpgradetoAACCR7CommunicationsControlToolkitͲ1IVRDeviceIncrement $70.40AvayaAuraContactCenter7UpgradesandMigrations(NodalLicensing),CCTUpgradetoCCT7PrepaidUpgradesNT9Z55AA AACCCCTR7NodalBaseSystemPrepaidUpgrade $0.00Contract No. DMS-17/18-044B Exhibit B NT9Z55BA AACCCCTR7StandbyServerPrepaidUpgrade$0.00NT9Z61AA AACCR7CCTCCDevicePrepaidUpgrade$0.00NT9Z61BA PrepaidUpgradetoAACCR7CommunicationsControlToolkitͲ1IVRDeviceIncrementUpgrade $0.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(CorporateLicensing),AgentsandDevicesNT9Y66AD AvayaAuraTMContactCentreR6CorporateStandardVoiceAgentͲ1 $758.40NT9Y66BD AvayaAuraTMContactCentreR6CorporateEmailWithMultiplicityAgentͲ1 $684.80NT9Y66BE AvayaAuraTMContactCentreR6CorporateWebChatWithMultiplicityAgentͲ1 $684.80NT9Y66FAAvayaAuraTMContactCenterCommunicationsControlToolkitR6CorporateContactCenterDeviceͲ1Device$239.36NT9Y66GAAvayaAuraTMContactCenterCommunicationsControlToolkitR6CorporateCCDeviceforCCMMandCCOAͲ1Device$0.00NT9Y66QAAvayaAuraTMContactCenterR6CorporateSupervisorLicenceͲ1 $684.80NT9Y66AL AvayaAuraTMContactCentreR6CorporateNetworkedVoiceAgentͲ1 $1,062.40NT9Y66SA AvayaAuraTMContactCenterR6CorporateOpenQueueAgentͲ1 $758.40AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(CorporateLicensing),OptionalFeaturesNT9Y67DA AvayaAuraTMContactCenterManagerR6GeoRedundantCorporateStandbyServer $7,600.00NT9Y67FA AvayaAuraTMContactCenterCommunicationsControlToolkitR6CorporateStandbyServer $8,550.40AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)AgentsNT9Y44DA AvayaAuraTMContactCenterR6NodalVoiceStandardAgentIncrementͲ1 $606.08NT9Y44LA AvayaAuraTMContactCenterR6NodalEssentialVoiceAgentIncrement1Ͳ100 $486.40NT9Y44LB AvayaAuraTMContactCenterR6NodalEssentialSIPVoiceAgentIncrement1Ͳ100 $486.40NT9Y44PA AvayaAuraTMContactCenterR6SupervisorLicenceͲ1 $547.20NT9Y44QD AvayaAuraTMContactCenterR6NodalSIPVoiceStandardAgentIncrementͲ1$697.60NT9Y44JB AvayaAuraTMContactCenterR6NodalVoiceNetworkedAgentIncrementͲ1 $848.00NT9Y44RF AvayaAuraTMContactCenterR6NodalSIPVoiceStandardtoNetworkedAgenttransferIncrementͲ1 $243.20NT9Y44UA AACC6NewStandardPackage$606.08NT9Y44UB AACC6NewAdvancedPackage$969.60NT9Y44UC AACC6NewPremierPackage$969.60Contract No. DMS-17/18-044B Exhibit B NT9Y44UD AVAYAAURACCR6MidsizeWFOComplianceCallRecordingPort $120.96NT9Y44UE AVAYAAURACCR6ExperiencePortalSelfServiceLicenceͲ1port $242.56NT9S21PA AvayaAuraOffsiteAgent1AgentIncrement$176.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)OptionalFeaturesNT9Y41AA AvayaAuraTMContactCenterManagerR6EnhancedStandbyServer $12,160.00NT9Y41BA AvayaAuraTMContactCenterManagerR6GeographicRedundancyStandbyServer $6,080.00NT9Y41HA AvayaAuraTMContactCenterR6ReportCreationWizard(RCW)First4AdditionalUsers $2,432.00NT9Y41KA AvayaAuraTMContactCenterNodalCRQMRecordOnDemand $758.40NT9Y41LA AvayaAuraTMContactCenterNodalCRQMMultipleDNRecordingͲ1Licence $11.52NT9Y41NA AvayaAuraTMContactCenterNodalMultipleDNRecordingͲ1Licence$30.08NT9Y42AA AvayaAuraTMContactCenterMultimediaR6StandbyServer $6,838.40NT9Y41BB AvayaAuraTMContactCentreManagerR6NodalCampusGeoComboStandbyServer $17,024.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaBaseSoftwareNT9Y40LA AvayaAuraTMContactCenterMultimediaR6NodalBaseSystem $3,040.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),ContactCenterMultimediaAgentsNT9Y45DA AvayaAuraTMContactCenterR6EmailWithMultiplicityAgentͲ1 $547.20NT9Y45EA AvayaAuraTMContactCentrePreviewProgressiveOutboundWithMultiplicityR6AgentͲ1 $425.60NT9Y45FA AvayaAuraTMContactCentreWebChatWithMultiplicityR6AgentͲ1 $547.20NT9Y45GA AvayaAuraTMContactCentreSMSWithMultiplicityR6AgentͲ1 $547.20NT9Y45VA AvayaAuraTMContactCenterR6MultimediaWithMultiplicityAgentBundleIncrementͲ1$640.00NT9Y45XA AvayaAuraTMContactCenterR6OpenQueueAgentͲ1 $608.00AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitBaseSoftwareNT9Y40JA AvayaAuraTMContactCenterCommunicationsControlToolkitR6NodalBaseSystem $3,040.00NT9Y40KA AvayaAuraTMContactCenterCommunicationsControlToolkitR6NodalBaseSystemforCCMMandCCOA $0.00Contract No. DMS-17/18-044B Exhibit B AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitOptionalFeaturesNT9Y43AA AvayaAuraTMContactCenterCommunicationsControlToolkitR6StandbyServer $6,838.40AvayaNESContactCentreͲAvayaAuraContactCenter6ͲNewSystemsandExpansions(NodalLicensing),CommunicationControlToolkitDevicesNT9Y46AB AvayaAuraTMContactCentreCommunicationsControlToolkitR6ContactCenterDeviceIncrementͲ1 $191.36NT9Y46LAAvayaAuraTMContactCenterCommunicationsControlToolkitR6ContactCenterDeviceforCCMMandCCOAAgentͲ1Device$0.00NT9Y46MA AvayaAuraTMContactCenterCommunicationsControlToolkitR6Ͳ1IVRDeviceIncrement $176.64NT9Y46NA AvayaAuraTMContactCenterCommunicationsControlToolkitR6Ͳ1IVRDataDeviceIncrement$176.64NT9Y46PA AvayaAuraTMContactCenterCommunicationsControlToolkitR6Ͳ1IVRͲCCDeviceIncrement $176.64AvayaNESContactCentreͲAvayaAuraContactCenter6ͲUpgradesandMigrations(NodalLicensing),BaseMigrationsNT9Y52EA AvayaAuraTMEssentialContactCenterManagerR6BaseMigrationtoEnterpriseAMLPlatform $1,212.80AvayaNESContactCentreͲCommonContactCentrecodesNT9S89PB AvayaAuraTMContactCenterNortelSwitchIndicator $0.00NT9S89QB AvayaAuraTMContactCenterAvayaSwitchIndicator $0.00NT9Y49CA AvayaAuraTMContactCenterR6NonMerchandiseDVD $0.00NT9Y90AD AvayaAuraContactCenterSuiteforMidsizeEnterpriseWFOAddOffer $0.00AvayaNESContactCentreͲCommonContactCentrecodes,ReferenceOnlyNT9S50LA AvayaAuraTMContactCenterCorporateNortelSystemIndicator $0.00ContactCentre7ͲNewSystemsandExpansions(CorporateLicensing),BaseSoftwareNT9Z65AA AACCManagerR7CorporateBaseSystem$4,000.00NT9Z65CA AACCMultimediaR7CorporateBaseSystem$4,000.00NT9Z65EA AACCR7CCTCorporateBaseSystem$4,000.00NT9Z65FA AACCCCTR7CorporateBaseSystemforCCMM$0.00ContactCentre7ͲNewSystemsandExpansions(CorporateLicensing),AgentsandDevicesNT9Z66AD AACCR7CorporateStandardVoiceAgentͲ1$920.32Contract No. DMS-17/18-044B Exhibit B NT9Z66AL AACCR7CorporateNetworkedVoiceAgent$1,120.00NT9Z66BD AACCR7CorporateEmailAgent$720.00NT9Z66BE AACCR7CorporateWebChatAgent$720.00NT9Z66EA AACCR7CorporatePredictiveOutboundBlending1Agent $800.00NT9Z66FA AACCR7CCTCorporateContactCenterDevice$252.16NT9Z66FB AACCCommunicationsControlToolkitR7CorporateIVRͲ1Device $232.32NT9Z66FC AACCCommunicationsControlToolkitR7CorporateIVRDATAͲ1Device $232.32NT9Z66FD AACCCommunicationsControlToolkitR7CorporateIVRContactCenterInterfacesͲ1Device$232.32NT9Z66GA AACCCommunicationsControlToolkitR7CorporateCCDeviceforCCMMandCCOAͲ1Device $0.00NT9Z66NF AACCR7CorporateVoiceStandardtoNetworkedAgentTransferIncrementͲ1 $304.00NT9Z66PD AACCR7CorporatePreview/ProgressiveOutboundAgent $560.00NT9Z66QA AACCR7CorporateSupervisorLicence$720.00NT9Z66RA AACCR7CorporateStandardSMSAgentUpgrade$720.00NT9Z66SA AACCR7CorporateOpenQueueAgentͲ1$800.00NT9Z67LC AACCManagerR7CorporateRecordOnDemand $2,880.00NT9Z67LD AACCManagerR7CorporateMultipleDNRecording $40.32ContactCentre7ͲNewSystemsandExpansions(CorporateLicensing),OptionalFeaturesNT9Z67AA AACCManagerR7CorporateLicenseManagerStandbyServer $6,400.00NT9Z67BA AACCManagerR7CorporateNCCSystem$25,600.00NT9Z67CA AACCManagerR7CorporateStandbyServer $16,000.00NT9Z67DA AACCManagerR7GeoRedundantCorporateStandbyServer $8,000.00NT9Z67EA AACCManagerR7CorporateNCCStandbyServer $19,200.00NT9Z67FA AACCCCTR7CorporateStandbyServer$9,000.32NT9Z67GA AACCR7MultimediaCorporateStandbyServer $9,000.32NT9Z67JA AACCManagerR7CorporateRCWUsersͲ1$800.00NT9Z67SAAACCR7CorporateComboStandbyServer$28,000.00ContactCentre7ͲNewSystemsandExpansions(NodalLicensing),ContactCenterManager(CCM)OptionalFeaturesNT9S36EB SIPCCAccessLicense$8.96Contract No. DMS-17/18-044B Exhibit B ServiceCategory3ͲAvayaAgentEnvironmentThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCMobilityandEndUserClientsͲAvayaOneͲXAgent,SoftwareLicense225914 ONEͲXAGENTMOVEPERAGENTLIC:CU $0.00227210 ONEͲXAGENTR2NEW/ADDPERAGENTLIC:CU $288.00227212 ONEͲXAGENTR2NONͲAGENTCLIENTLIC:CU $144.00227213 ONEͲXAGENTR2RFAMOVEPERAGENTLIC:CU $0.00227215 ONEͲXAGENTR2MIGRATIONPERAGENTLIC:CU $64.00228027 ONEͲXAGENTR2UPGRADEPERAGENTLIC:CU $101.12228029 ONEͲXAGENTR2UPGRADENONͲAGENTCLIENTLIC:CU$50.56228130 ONEͲXAGENTR2SUPVPERAGTLIC:CU $416.00228484 ONEͲXAGENTR2NEW/ADDPERAGENTPLDLIC:CU $288.00228486 ONEͲXAGENTR2NONͲAGENTCLIENTPLDLIC:CU $144.00228487 ONEͲXAGENTR2PLDSMOVEPERAGENTPLDLIC:CU $0.00228489 ONEͲXAGENTR2MIGRATIONPERAGENTPLDLIC:CU $64.00228490 ONEͲXAGENTR2FREEͲMAX3PLDLIC:CU$0.00228491 ONEͲXAGENTR2TRIALPERAGENTPLDLIC:CU $0.00228492 ONEͲXAGENTR2UPGRADEPERAGENTPLDLIC:CU $101.12228493 ONEͲXAGENTR2UPGRADEDRPERAGENTPLDLIC:CU $50.56228494 ONEͲXAGENTR2UPGRADENONͲAGENTCLIENTPLDLIC:CU $50.56228496 ONEͲXAGENTR2SUPVPERAGENTPLDLIC:CU$416.00229089 ONEͲXAGTR2NONͲAGENTCLIENTMOVELIC:CU $0.00265843 AGTDSKTP6.XSOFTPHONEANDOFFSITEAGTPLDSLIC:CU $288.00265844 AGTDSKTP6.XSOFTPHONEANDOFFSITEAGTRFALIC:CU $288.00305293 ONEͲXAGENTR2EMCBUNDLENEW/ADDPERAGENTRFALIC:CU $32.00307408 AGENTFORDESKTOPR1HEADLESSNEW $140.80307409 AGENTFORDESKTOPR1STANDALONE90DAYTRIAL$0.00307420 ONEͲXAGENTR2SIPNEW/ADDPERAGENTLIC:CU $288.00307421 ONEͲXAGENTR2SIPNEW/ADDDISASTERRECOVERYPERAGENTLIC:CU $144.00307422 ONEͲXAGENTR2SIPNONͲAGENTCLIENTLIC:CU $144.00307423 ONEͲXAGENTR2SIPMOVEPERAGENTLIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B 307427 ONEͲXAGENTR2SIPSUPERVISORPERAGENTLIC:CU $416.00307482 AGENTFORDESKTOPR1SHAREDCONTROLNEW $217.60307483 AGENTFORDESKTOPR1STANDALONENEW $288.00307493 ONEͲXAGENTR2SIPUPLIFTAGENTLIC:CU $0.00307494 ONEͲXAGENTR2SIPUPLIFTDISASTERRECOVERYAGENTLIC:CU $0.00307495 ONEͲXAGENTR2SIPUPLIFTNONͲAGENTCLIENTLIC:CU $0.00307496 ONEͲXAGENTR2SIPUPLIFTSUPERVISORAGENTLIC:CU$0.00340150 AGENTFORDESKTOPR1SIPSTANDALONENEW $288.00340151 AGENTFORDESKTOPR1SIPHEADLESSNEW $140.80385474 AGENTFORCHROMER1GOOGLECHROMEMGMTCONSOLENAR/ELIC:DS,CU $0.00400336 AGENTFORDESKTOPR2ADVANCEDNEW/ADDITIONSLIC:CU,SR $288.00400337 AGENTFORDESKTOPR2BASICNEW/ADDITIONSLIC:CU,SR $217.60400338 AGENTFORDESKTOPR2HEADLESSNEW/ADDITIONSLIC:CU,SR$140.80400339 AGENTFORDESKTOPR2BASICTOADVANCEDUPBUYLIC:CU,SR $70.40400700 AGENTFORDESKTOPR2HEADLESSTOADVANCEDUPBUYLIC:CU,SR $147.20400701 AGENTFORDESKTOPR2ADVANCEDASIPPLEVEL1LIC:CU,SR $96.00400702 AGENTFORDESKTOPR2ADVANCEDASIPPLEVEL2LIC:CU,SR $32.00400703 AGENTFORDESKTOPR2DESKPHONEMODE/ELIC:CU,SR $0.00400704 AGENTFORDESKTOPR2ADVANCEDUPGRADELIC:CU,SR$144.00400705 AGENTFORDESKTOPR2BASICUPGRADELIC:CU,SR $108.80400706 AGENTFORDESKTOPR2HEADLESSUPGRADELIC:CU,SR $70.40MobilityandEndUserClientsͲIPAgent,SoftwareLicense186089 IPAGENTLICENSEMOVEPERAGENTR5LIC:CU $32.00190332 IPAGENTLICENSEMOVEPERAGENTR2 $32.00190333 IPAGENTMOVEPERAGENTR3LIC:CU $32.00190334 IPAGENTMOVEPERAGENTR4LIC:CU $32.00207362 IPAGTR7LICMOVEPERAGTCURRENTRELELECDWN $0.00207363 CALLCENTERR4BASICLIC:CU $32.00384219 CRMCONNECTORR2OVALIC:DS,SR $19.20384220 AVAYADESKTOPWALLBOARDOVALIC:DS,SR $19.20389225AESSFDCOPENCTICONNECTORR1USRNEWLIC:CU $160.00389332 AESSFDCOPENCTICONNECTORR1USERHIGHAVAILABILITYNEWLIC:CU $80.00392336 CRMCONNR2COMMUNICATIONMANAGER/ELITEADAPTERNEWLIC:DS $9,600.00392337 CRMCONNR2PROACTIVEOUTREACHMANAGERADAPTERNEWLIC:DS $9,600.00Contract No. DMS-17/18-044B Exhibit B 392338 CRMCONNR2OCEANAADAPTERNEWLIC:DS $9,600.00392339 CRMCONNR2SALESFORCEVOICEADAPTERNEWLIC:DS $9,600.00392620 CRMCONNR2ORACLESERVICECLOUDVOICEADAPTERNEWLIC:DS $9,600.00392621 CRMCONNR2MICROSOFTDYNAMICSVOICEADAPTERNEWLIC:DS $9,600.00392622 CRMCONNR2SAPVOICEADAPTERNEWLIC:DS $9,600.00392623 CRMCONNR2SALESFORCEOMNIͲCHANELADAPTERNEWLIC:DS $16,000.00392624 CRMCONNR2ORACLESERVICECLOUDOMNIͲCHNLADAPTERNEWLIC:DS$16,000.00392625 CRMCONNR2INBOUNDVOICEUSERNEWLIC:CU $320.00392626 CRMCONNR2OUTBOUNDVOICEUSERNEWLIC:CU $160.00392627 CRMCONNR2MULTIMEDIAUSERNEWLIC:CU $160.00392628 CRMCONNR2TELECOMMUTERUSERNEWLIC:CU $64.00392629 CRMCONNR250INBOUNDVOICEUSERSNEWLIC:CU $0.00392630 CRMCONNR2COMMUNICATIONMANAGER/ELITEADAPTERUPGRADELIC:DS$4,800.00392631 CRMCONNR2PROACTIVEOUTREACHMANAGERADAPTERUPGRADELIC:DS $4,800.00392632 CRMCONNR2SALESFORCEVOICEADAPTERUPGRADELIC:DS $4,800.00392633 CRMCONNR2ORACLESERVICECLOUDVOICEADAPTERUPGRADELIC:DS $4,800.00392634 CRMCONNR2SAPVOICEADAPTERUPGRADELIC:DS $4,800.00392635 CRMCONNR2ORACLESERVICECLOUDOMNIͲCHNLADPTUPGRADELIC:DS $8,000.00392636 CRMCONNR2INBOUNDVOICEUSERUPGRADELIC:CU$160.00392637 CRMCONNR2OUTBOUNDVOICEUSERUPGRDAELIC:CU $80.00392638 CRMCONNR2MULTIMEDIAUSERUPGRADELIC:CU $80.00392639 CRMCONNR2TELECOMMUTERUSERUPGRADELIC:CU $32.00392652 CRMCONNR2COMMUNICATIONMANAGER/ELITEADPTGEOREDUNNEWLIC:DS $4,800.00392653 CRMCONNR2PROACTIVEOUTREACHMGRADAPTERGEOREDUNNEWLIC:DS $4,800.00392654 CRMCONNR2OCEANAADAPTERGEOREDUNDANCYNEWLIC:DS $4,800.00392655CRMCONNR2SALESFORCEVOICEADAPTERGEOREDUNDANCYNEWLIC:DS $4,800.00392656 CRMCONNR2ORACLESERVICECLOUDVCEADPTGEOREDUNNEWLIC:DS $4,800.00392657 CRMCONNR2MICROSOFTDYNAMICSVCEADPTGEOREDUNDANCYNEWLIC:DS $4,800.00392658 CRMCONNR2SAPVOICEADAPTERGEOREDUNDANCYNEWLIC:DS $4,800.00392659 CRMCONNR2SALESFORCEOMNIͲCHANNELADPTGEOREDUNNEWLIC:DS$8,000.00392660 CRMCONNR2ORACLESVCCLOUDOMNIͲCHNLADPTGEOREDUNNEWLIC:DS $8,000.00392661 CRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYNEWLIC:CU $160.00392662 CRMCONNR2OUTBOUNDVOICEUSERGEOREDUNDANCYNEWLIC:CU $80.00392663 CRMCONNR2MULTIMEDIAUSERGEOREDUNDANCYNEWLIC:CU $80.00Contract No. DMS-17/18-044B Exhibit B 392664 CRMCONNR2TELECOMMUTERUSERGEOREDUNDANCYNEWLIC:CU $32.00392665 CRMCONNR250INBOUNDVOICEUSERGEOREDUNDANCYNEWLIC:CU $0.00392824 CRMCONNR2COMMMGR/ELITEADPTGEOREDUNDANCYUPGRADELIC:DS $2,400.00392825 CRMCONNR2SALESFORCEVOICEADPTRGEOREDUNDANCYUPGRADELIC:DS $2,400.00392826 CRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYUPGRADELIC:CU $80.00395872 AGENTFORDESKTOPR1SHAREDTOSTANDALONEUPBUYLIC:CU$70.40395873 AGENTFORDESKTOPR1STNDLINVESTPROTECTIONPOLICYLEVEL1LIC:CU $96.00395874 AGENTFORDESKTOPR1STNDLINVESTPROTECTIONPOLICYLEVEL2LIC:CU $32.00396290 EXPERTCLIENTR1LIC:CU $400.00396291 EXPERTCLIENTR11XAGENT/AGENTFORDESKTOPMIGRATIONLIC:CU $112.00MobilityandEndUserClientsͲIPAgent,Tracking271143 AGENTDESKTOP6.XSOFTPHONEENABLEFORCMLIC:CU $0.00396691 CRMCONNECTORR2PERPETUALBLOCK $0.00395900 CRMCONNR2COMMUNICATIONMANAGER/ELITEADAPTER/TLIC:DS $0.00395901 CRMCONNR2PROACTIVEOUTREACHMANAGERADAPTER/TLIC:DS $0.00395902 CRMCONNR2OCEANAADAPTER/TLIC:DS $0.00395903 CRMCONNR2SALESFORCEVOICEADAPTER/TLIC:DS $0.00395904 CRMCONNR2ORACLESERVICECLOUDVOICEADAPTER/TLIC:DS$0.00395905 CRMCONNR2MICROSOFTDYNAMICSVOICEADAPTER/TLIC:DS $0.00395906 CRMCONNR2SAPVOICEADAPTER/TLIC:DS $0.00395907 CRMCONNR2COMMUNICATIONMANAGER/ELITEADPTGEOREDUN/TLIC:DS $0.00395908 CRMCONNR2PROACTIVEOUTREACHMGRADAPTERGEOREDUN/TLIC:DS $0.00395909 CRMCONNR2OCEANAADAPTERGEOREDUNDANCY/TLIC:DS $0.00395910 CRMCONNR2SALESFORCEVOICEADAPTERGEOREDUNDANCY/TLIC:DS$0.00395911 CRMCONNR2ORACLESERVICECLOUDVCEADPTGEOREDUN/TLIC:DS $0.00395912 CRMCONNR2MICROSOFTDYNAMICSVCEADPTGEOREDUNDANCY/TLIC:DS $0.00395913 CRMCONNR2SAPVOICEADAPTERGEOREDUNDANCY/TLIC:DS $0.00398720 CAASCRMCONNR2SALESFORCEOMNIͲCHANELADAPTERCOͲDELIVERY $480.00398721 CAASCRMCONNR2SALESFORCEOMNIͲCHANELADAPTERAOS$480.00398722 CAASCRMCONNR2INBOUNDVOICEUSERCOͲDELIVERY $9.60398723 CAASCRMCONNR2INBOUNDVOICEUSERAOS $9.60398724 CAASCRMCONNR2OUTBOUNDVOICEUSERCOͲDELIVERY $4.80398725 CAASCRMCONNR2OUTBOUNDVOICEUSERAOS $4.80398726 CAASCRMCONNR2MULTIMEDIAUSERCOͲDELIVERY $4.80Contract No. DMS-17/18-044B Exhibit B 398727 CAASCRMCONNR2MULTIMEDIAUSERAOS $4.80398728 CAASCRMCONNR2SALESFORCEOMNIͲCHANNELADPTGEOREDUNCOͲDELIVERY $240.00398729 CAASCRMCONNR2SALESFORCEOMNIͲCHANNELADPTGEOREDUNAOS $240.00398730 CAASCRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYCOͲDELIVERY $4.80398731 CAASCRMCONNR2INBOUNDVOICEUSERGEOREDUNDANCYAOS $4.80398732 CAASCRMCONNR2OUTBOUNDVOICEUSERGEOREDUNDANCYCOͲDELIVERY$2.40398733 CAASCRMCONNR2OUTBOUNDVOICEUSERGEOREDUNDANCYAOS $2.40398734 CAASCRMCONNR2MULTIMEDIAUSERGEOREDUNDANCYCOͲDELIVERY $2.40398735 CAASCRMCONNR2MULTIMEDIAUSERGEOREDUNDANCYAOS $2.40399209 CRMCONNR2AVAYAAURACONTACTCENTERADAPTER/TLIC:DS $0.00399540 CRMCONNR2SIEBELADAPTER/TLIC:DS$0.00399541 CRMCONNR2PEGAADAPTER/TLIC:DS $0.00399542 CRMCONNR2EPICADAPTER/TLIC:DS $0.00399543 CRMCONNR2AVAYAAURACONTACTCENTERADPTGEOREDUN/TLIC:DS $0.00399544 CRMCONNR2SIEBELADAPTERGEOREDUNDANCY/TLIC:DS $0.00399545 CRMCONNR2PEGAADAPTERGEOREDUNDANCY/TLIC:DS $0.00399546 CRMCONNR2EPICADAPTERGEOREDUNDANCY/TLIC:DS$0.00PresenceServices,SoftwareLicense258330 AVAYAAURATMPRESENCESERVICESR6.0TEMPLATELIC:SR $0.00259760 AVAYAAURATMPRESENCESERVICESR6.XLIC:CU $0.00380091 AVAYAAURAPRESENCESERVICESR7.XVEVAPPLIANCESYSTEMLIC:DS,SR $0.00381040 AVAYAAURAPRESENCESERVICESR7.XGEOREDUNDANCYLIC:DS $7,852.00Contract No. DMS-17/18-044B Exhibit B ServiceCategory3ͲAvayaAssistedExperienceManagementThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAURA™CallCenterEliteMultichannel,SoftwareLicense271861 CALLCENTERR6NEWORADDELITEMULTIͲCHANNEL1Ͳ400LIC:CU $368.00273560 CALLCENTERR5NEWORADDELITEMULTIͲCHANNEL1Ͳ400LIC:CU $368.00273562 CALLCENTERR4NEWORADDELITEMULTIͲCHANNEL1Ͳ400LIC:CU $368.00273566 CCR6ELITEMULTIͲCHLICUPGRADELIC:CU $0.00AvayaAURA™ContactCentreͲAgentsandDevices,Media700501563 AVAYAAURACC6.2DVD $128.00700502254 AVAYAAURACC6.2MIDSIZEENTERPRISEDVD $0.00700508129 AVAYAAURACC6.4DVD(ASD) $128.00700508130 AVAYAAURACC6.4MIDSIZEENTERPRISEDVD $0.00700511785 AVAYACONTACTCENTRESELECTSOFTWARE7.0DVD $32.00700513160 AVAYACONTACTCENTRESELECTSOFTWARE7.0.02DVD $32.00700513997 AVAYACONTACTCENTRESELECTSOFTWARE7.0.3DVD $32.00700514520 AVAYACONTACTCENTRESELECTSOFTWARE7.0.3USB $32.00700514755 AVAYACONTACTCENTRESELECTSOFTWARE7.1USB$32.00AvayaAURA™ContactCentreͲAgentsandDevices,Model306831 AVAYACONTACTCENTERSELECTNEWMODEL $0.00306833 AVAYACONTACTCENTERSELECTMODELADDITIONS $0.00AvayaAURA™ContactCentreͲAgentsandDevices,Software387546 AGENTFORDESKTOPR1STANDALONEOPX $0.00387547 AGENTFORDESKTOPR1SHAREDCONTROLOPX $0.00AvayaAURA™ContactCentreͲAgentsandDevices,SoftwareLicense259658 AVAYAAURATMCC6ENTMEDIAAPPLSRVRSIPANCMTSERVICEPRTLIC:CU $56.32259659 AVAYAAURATMCC6ENTMEDIAAPPLSRVRSIPDIALOGSERVICEPRTLIC:CU $128.00259851 AVAYAAURATMCC6ESSENTIALSIPVOICEAGENTLIC:CU $512.00259858 AVAYAAURATMCC6ESSNTLMEDIAAPPLSRVRSIPDIALOGSVCPRTLIC:CU $128.00263881 AVAYAAURATMCC6ANNOUNCEMENTPORTINCLUDEDLIC:CU $0.00263882 AVAYAAURATMCC6SIPACCESSPORTINCLUDEDLIC:CU$0.00Contract No. DMS-17/18-044B Exhibit B 264643 AVAYAAURATMCC6NETWORKEDBASESYSTEMLIC:CU $20,441.60264644 AVAYAAURATMCC6NETWORKEDVOICEPERAGTLIC:CU $992.00264645 AVAYAAURATMCC6ENTPRSSTANDARDTONETWORKEDVOICEPERAGTLIC:CU $256.00264646 AVAYAAURATMCC6NETWORKEDHOTSTNDBYSRVRLIC:CU $15,971.20264647 AVAYAAURATMCC6SYSTEMMIGRATIONFRMESSNTLTOENTERPRISELIC:CU $1,280.00264648 AVAYAAURATMCC6VOICEMIGRATIONFRMESSNTLTOENTERPRISELIC:CU $224.00264670 AVAYAAURATMCC6ENTERPRISESIPSYSMIGRATIONFROMICLIC:CU$3,200.00264672 AVAYAAURATMCC6ENTPRSMMEDIABASESYSMIGRATIONFROMICLIC:CU $3,200.00264674 AVAYAAURATMCC6ENTPRSVCEAGTMIGRATIONFROMICLIC:CU $256.00264676 AVAYAAURATMCC6ENTPRSMMEDIABUNDLEMIGRATIONFROMICLIC:CU $403.20264678 AVAYAAURATMCC6ESSNTLSTANDARDTONETWORKEDVOICEPERAGTLIC:CU $416.00264920 AVAYAAURACC6WFOINTERFACELIC:CU$0.00264921 AVAYAAURACC6WFO3RDPARTYINTERFACELIC:CU $128.00267391 AVAYAAURATMCC6AMSINSTANCEINCLUDEDLIC:CU $0.00267541 AVAYAAURACC6SOCIALMEDIAMANAGERBASELIC:CU $19,164.80267542 AVAYAAURACC6SOCIALMEDIAMANAGERAGENTLIC:CU $960.00269447 AVAYAAURATMCC6PREDICTIVEOUTBOUNDAGENTLIC:CU $640.00269798 AVAYAAURACC6MIDSIZEENTERPRISEAAEPPEREPMTRACK $0.00306214 AVAYAAURATMCC6PPOBTOPREDICTIVEAGENTUPLIFTLIC:CU$320.00306487 AVAYAAURATMCC6ZONESYSTEMLIC:DS $6,387.20306488 AVAYAAURATMPERAMSZONEINSTANCELIC:CU $1,280.00306489 AVAYAAURATMCC6SECUREVOICELIC:DS $6,387.20306500 AVAYAAURATMCC6VEVIRTUALAPPLICATIONLIC:DS $0.00306501 AVAYAAURATMCC6NEWSYSTEMVIRTUALIZATIONTRACKING $0.00306502 AVAYAAURATMCC6UPGRADESYSTEMVIRTUALIZATIONTRACKING $0.00306572 AVAYAAURATMCC6AMSVEVIRTUALAPPLICATIONLIC:DS $0.00306573 AVAYAAURATMCC6AMSNEWSYSTEMVIRTUALIZATIONTRACKING$0.00306574 AVAYAAURATMCC6AMSUPGRADESYSTEMVIRTUALIZATIONTRACKING $0.00381746 AGENTCHROMER1SUITENORTHAMERICANREGIONLIC:CU,DS,SR $288.00381981 AGENTCHROMER1SUITENONNORTHAMERICANREGIONLIC:CU $288.00385464 AVAYACONTACTCENTERSELECTR7BASESOFTWAREBUNDLELIC:CU $7,360.00385468 AVAYACONTACTCENTERSELECTR7VOICEAGENTLIC:CU $592.00385469 AVAYACONTACTCENTERSELECTR7MULTIMEDIALIC:CU$460.80385490 AVAYACONTACTCENTERSELECTR7SUPERVISORLIC:CU $275.20Contract No. DMS-17/18-044B Exhibit B 385491 AVAYACONTACTCENTERSELECTR7DIALOGPORTSLIC:CU $0.00385492 AVAYACONTACTCENTERSELECTR7BUSINESSCONTINUITYLIC:CU $12,800.00385493 AVAYACONTACTCENTERSELECTR7REPORTCREATIONWIZARDLIC:CU $640.00385494 AVAYACONTACTCENTERSELECTR7VEVAPPLIANCE $0.00385495 AVAYACONTACTCENTERSELECTR7NEWSYSTEMVIRTUALTRACKING $0.00385496 AVAYACONTACTCENTERSELECTR7AMSVEVAPPLIANCE $0.00385497 AVAYACONTACTCENTERSELECTR7AMSNEWSYSTEMVIRTUALTRACKING$0.00385498 AVAYACONTACTCENTERSELECTR7BASESFTWBNDLASIPPUPGLIC:CU $2,576.00385500 AVAYACONTACTCENTERSELECTR7VOICEAGENTASIPPUPGRADELIC:CU $213.76385502 AVAYACONTACTCENTERSELECTR7MULTIMEDIAASIPPUPGRADELIC:CU $166.40385504 AVAYACONTACTCENTERSELECTR7SUPERVISORASIPPUPGRADELIC:CU $99.20385506 AVAYACONTACTCENTERSELECTR7BUSCONTINUITYASIPPUPGLIC:CU$4,480.00385892 AVAYACONTACTCENTERSELECTR7RPTCREATNWIZASIPPUPGLIC:CU $230.40385893 AVAYACONTACTCENTERSELECTR7RPTCREATNWIZASIPPENTLLIC:CU $0.00386122 AVAYACONTACTCENTERSELECTR7BASESWBNDLUPGRADELIC:CU $3,680.00386123 AVAYACONTACTCENTERSELECTR7VOICEAGENTUPGRADE/ELIC:CU $0.00386124 AVAYACONTACTCENTERSELECTR7MULTIMEDIAUPGRADE/ELIC:CU $0.00386125 AVAYACONTACTCENTERSELECTR7SUPERVISORUPGRADE/ELIC:CU$0.00386126 AVAYACONTACTCENTERSELECTR7VOICEAGENTUPGRADELIC:CU $295.68386127 AVAYACONTACTCENTERSELECTR7MULTIMEDIAUPGRADELIC:CU $230.40386128 AVAYACONTACTCENTERSELECTR7SUPERVISORUPGRADELIC:CU $137.60386129 AVAYACONTACTCENTERSELECTR7DIALOGPORTSUPGRADELIC:CU $0.00386130 AVAYACONTACTCENTERSELECTR7BUSINESSCONTINUITYUPGLIC:CU $6,400.00390572 AVAYACONTACTCENTERSELECTR7OPENͲQAGENTLIC:CU$592.00398655 AVAYACONTACTCENTERSELECTR7.0.3AMSVEVAPPLIANCE $0.00401090 AVAYACONTACTCENTERSELECTR7.1AMSVEVAPPLIANCE $0.00401092 AVAYACONTACTCENTERSELECTR7.1WORKSPACEAGENTLIC:CU $132.48SubscriptionLicensesͲContactCenter403559 CCBASICVOICELICFIXEDSUBS1YRMTHLY $61.38403560 CCBASICVOICELICFIXEDSUBS1YRANPREPD $55.80403561 CCBASICVOICELICFIXEDSUBS3YRMTHLY $54.87403562 CCBASICVOICELICFIXEDSUBS3YRANPREPD $50.22403563 CCBASICVOICELICFIXEDSUBS3YRMTHLY $50.22403564 CCBASICVOICELICFIXEDSUBS5YRANPREPD $45.57Contract No. DMS-17/18-044B Exhibit B AvayaAURA™ContactCentreͲCommunicationControlToolkit(CCT),SoftwareLicense263226 AVAYAAURATMCC6COMMCONTROLTOOLKITHOTSTANDBYSERVERLIC:CU $7,187.20263539 AVAYAAURATMCC6CCTDEVICEPERDEVICELIC:CU $201.60263880 AVAYAAURATMCC6CCTDEVICEINCLUDEDLIC:CU $0.00AvayaAURA™ContactCentreͲContactCenterMultimedia(CCMM),SoftwareLicense263155 AVAYAAURATMCC6EMAILWITHMULTIPLICITYPERAGENTLIC:CU $576.00263156 AVAYAAURATMCC6SMSWITHMULTIPLICITYPERAGENTLIC:CU $576.00263157 AVAYAAURATMCC6WEBCHATWITHMULTIPLICITYPERAGENTLIC:CU $576.00263158 AVAYAAURATMCC6MULTIMEDIABUNDLEPERAGENTLIC:CU $640.00263225 AVAYAAURATMCC6MULTIMEDIAHOTSTANDBYSERVERLIC:CU $7,187.20300698 AVAYAAURACC6OPENQUEUEPERAGENTLIC:CU $640.00AvayaAURA™ContactCentreͲControlManager,Model262653 AVAYACCCONTROLMANAGERNEWMODEL $0.00270403 AVAYACCCONTROLMGRNEWMODELUPG $0.00270404 AVAYACCCONTROLMGRNEWMODELADDITION $0.00306970 AVAYACCCONTROLMGRNEWMODELMIGRATION $0.00AvayaAURA™ContactCentreͲControlManager,SoftwareLicense260097 AVAYACCCONTROLMANAGER6.0S88XXSYSPLTFRMCMCONNECTORLIC:DS $6,706.80270530 AVAYACCCONTROLMGR7.XS88XXORS87XXCMCONNECTORUPGLIC:DS $2,835.20270533 AVAYACCCONTROLMGR7.XHAFORCMCONNECTORUPGLIC:DS $2,835.20270536 AVAYACCCONTROLMGR7.XCCECONNECTORUPGLIC:DS $1,699.20270539 AVAYACCCONTROLMGR7.XCMSCONNECTORUPGLIC:DS $1,699.20270542 AVAYACCCONTROLMGR7.XONEͲXAGENTCONNECTORUPGLIC:DS$1,699.20270545 AVAYACCCONTROLMGR7.XICCONNECTORUPGLIC:DS $2,835.20270548 AVAYACCCONTROLMGR7.XIQCONNECTORUPGLIC:DS $1,699.20270551 AVAYACCCONTROLMGR7.XPROACTIVECNTCTCONNECTORUPGLIC:DS $1,699.20270554 AVAYACCCONTROLMGR7.XWFOCONNECTORUPGLIC:DS $1,417.60270555 AVAYACCCONTROLMGR7.XPERUSERLIC:CU$672.00270557 AVAYACCCONTROLMGR7.XPERUSERUPGLIC:CU $269.44270569 AVAYACCCONTROLMGR7.XWFOSUITECONNECTORUPGLIC:DS $3,542.40270581 AVAYACCCONTROLMGR7.XAAEP/ICRCONNECTORUPGLIC:DS $4,249.60Contract No. DMS-17/18-044B Exhibit B 306971 AVAYACCCONTROLMGRR7S83XXCMCONNECTORMIGRATIONLIC:DS $0.00306972 AVAYACCCONTROLMGRR7S84XXCMCONNECTORMIGRATIONLIC:DS $0.00306973 AVAYACCCONTROLMGRR7S85XXCMCONNECTORMIGRATIONLIC:DS $0.00306974 AVAYACCCONTROLMGRR7S88XX/S87XXCMCONNECTORMIGRATIONLIC:DS $0.00306976 AVAYACCCONTROLMGRR7S8800MBT/MESCONNNECTORMIGRATIONLIC:DS $0.00306977 AVAYACCCONTROLMGRR7MULTICMCONNECTORMIGRATIONLIC:DS$0.00306978 AVAYACCCONTROLMGRR7HIGHAVAILABILITYMIGRATIONLIC:DS $0.00306979 AVAYACCCONTROLMGRR7SPHIGHAVAILABILITYMIGRATIONLIC:DS $0.00306980 AVAYACCCONTROLMGRR7SPHIGHAVAILABILITYMIGRATIONLIC:DS $0.00306981 AVAYACCCONTROLMGRR7PERUSERLICMIGRATIONLIC:DS $0.00306982 AVAYACCCONTROLMGRR7PERUSERLICINCLUDEDMIGRATIONLIC:DS$0.00306983 AVAYACCCONTROLMGRR7CMSCONNECTORMIGRATIONLIC:DS $0.00306984 AVAYACCCONTROLMGRR7MULTICMSCONNECTORMIGRATIONLIC:DS $0.00306985 AVAYACCCONTROLMGRR7ONEͲXAGENTCONNECTORMIGRATIONLIC:DS $0.00306986 AVAYACCCONTROLMGRR7ICCONNECTORMIGRATIONLIC:DS $0.00306987 AVAYACCCONTROLMGRR7IQCONNECTORMIGRATIONLIC:DS $0.00306988 AVAYACCCONTROLMGRR7PROACTIVECNTCTCONNECTORMIGRATIONLIC:DS$0.00306989 AVAYACCCONTROLMGRR7WFORECONNECTCONNECTORMIGRATIONLIC:DS $0.00306990 AVAYACCCONTROLMGRR7WFOSUITECONNECTORMIGRATIONLIC:DS $0.00306991 AVAYACCCONTROLMGRR7POMCONNECTORMIGRATIONLIC:DS $0.00306992 AVAYACCCONTROLMGRR7CCECONNECTORMIGRATIONLIC:DS $0.00306993 AVAYACCCONTROLMGRR7AAEP/ICRCONNECTORMIGRATIONLIC:DS$0.00387773 CONTROLMGRCMCONNECTORLIC:DS $7,084.80387775 CONTROLMGRR8CMCONNECTORUPGLIC:DS $2,835.20387885 CONTROLMGRR8HACONNECTORLIC:DS $7,084.80387887 CONTROLMGRR8HACONNECTORUPGLIC:DS $2,835.20387888 CONTROLMGRR8CCECONNECTORLIC:DS $4,249.60387890 CONTROLMGRR8CCECONNECTORUPGLIC:DS $1,699.20387891 CONTROLMGRR8CMSCONNECTORLIC:DS $4,249.60387893 CONTROLMGRR8CMSCONNECTORUPGLIC:DS $1,699.20387894 CONTROLMGRR8ONEͲXAGENTCONNECTORLIC:DS$4,249.60387896 CONTROLMGRR8ONEͲXAGENTCONNECTORUPGLIC:DS $1,699.20387897 CONTROLMGRR8ICCONNECTORLIC:DS $7,084.80387899 CONTROLMGRR8ICCONNECTORUPGLIC:DS $2,835.20Contract No. DMS-17/18-044B Exhibit B 387900 CONTROLMGRR8IQCONNECTORLIC:DS $4,249.60387902 CONTROLMGRR8IQCONNECTORUPGLIC:DS $1,699.20387903 CONTROLMGRR8PROACTIVECONTACTCONNECTORLIC:DS $4,249.60387905 CONTROLMGRR8PROACTIVECONTACTCONNECTORUPGLIC:DS $1,699.20387906 CONTROLMGRR8WFOCONNECTORLIC:DS $3,542.40387908 CONTROLMGRR8WFOCONNECTORUPGLIC:DS $1,417.60387909 CONTROLMGRR8PERUSERLIC:CU $672.00387910 CONTROLMGRR8PERUSERENTITLEIC:CU $0.00387911 CONTROLMGRR8PERUSERUPGLIC:CU$269.44387912 CONTROLMGRR8PERUSERLICINCLUDEDLIC:CU $0.00387914 CONTROLMGRR8PERUSERLICINCLUDEDUPGLIC:CU $0.00387921 CONTROLMGRR8WFOSUITECONNECTORLIC:DS $8,857.60387923 CONTROLMGRR8WFOSUITECONNECTORUPGLIC:DS $3,542.40387924 CONTROLMGRR8POMCONNECTORLIC:DS $4,249.60387926 CONTROLMGRR8POMCONNECTORUPGLIC:DS $1,699.20387927 CONTROLMGRR8AAEP/ORCHDESIGNERCONNECTORLIC:DS$10,627.20387928 CONTROLMGRR8AAEP/ORCHDESIGNERCONNECTORENTITLELIC:DS $0.00387929 CONTROLMGRR8AAEP/ORCHDESIGNERCONNECTORUPGLIC:DS $4,249.60391590 AVAYACCCONTROLMANAGERR7NEWSYSTEMLIC:DS $0.00395511 CONTROLMANAGERR8OCEANALYTICSELITECONNECTORLIC:DS $0.00395862 CONTROLMGRR8APCSEDITIONLIC:DS $0.00395864 CONTROLMGRR8APCSEDITIONUPGRADELIC:DS $0.00395865 CONTROLMGRR8APCSEDITIONUSERLIC:DS$0.00395867 CONTROLMGRR8APCSEDITIONUSERUPGRADELIC:DS $0.00396579 AVAYACCCONTROLMANAGERR8NEWSYSTEMLIC:DS $0.00399142 CONTROLMANAGERR8WORKSPACESFORELITECONNECTORLIC:DS $0.00402627 CONTROLMGRR9CMCONNECTORLIC:DS $7,084.80402629 CONTROLMGRR9CMCONNECTORUPGLIC:DS $2,835.20402680 CONTROLMGRR9HACONNECTORLIC:DS $7,084.80402682 CONTROLMGRR9HACONNECTORUPGLIC:DS $2,835.20402683 CONTROLMGRR9CCECONNECTORLIC:DS$4,249.60402685 CONTROLMGRR9CCECONNECTORUPGLIC:DS $1,699.20402686 CONTROLMGRR9CMSCONNECTORLIC:DS $4,249.60402688 CONTROLMGRR9CMSCONNECTORUPGLIC:DS $1,699.20Contract No. DMS-17/18-044B Exhibit B 402689 CONTROLMGRR9ONEͲXAGENTCONNECTORLIC:DS $4,249.60402691 CONTROLMGRR9ONEͲXAGENTCONNECTORUPGLIC:DS $1,699.20402692 CONTROLMGRR9ICCONNECTORLIC:DS $7,084.80402694 CONTROLMGRR9ICCONNECTORUPGLIC:DS $2,835.20402696 CONTROLMGRR9IQCONNECTORUPGLIC:DS $1,699.20402697 CONTROLMGRR9PROACTIVECONTACTCONNECTORLIC:DS $4,249.60402699 CONTROLMGRR9PROACTIVECONTACTCONNECTORUPGLIC:DS $1,699.20402700 CONTROLMGRR9WFOCONNECTORLIC:DS$3,542.40402702 CONTROLMGRR9WFOCONNECTORUPGLIC:DS $1,417.60402703 CONTROLMGRR9PERUSERLIC:CU $672.00402705 CONTROLMGRR9PERUSERUPGLIC:CU $269.44402707 CONTROLMGRR9WFOSUITECONNECTORLIC:DS $8,857.60402709 CONTROLMGRR9WFOSUITECONNECTORUPGLIC:DS $3,542.40402710 CONTROLMGRR9AAEP/ORCHDESIGNERCONNECTORLIC:DS $10,627.20402712 CONTROLMGRR9AAEP/ORCHDESIGNERCONNECTORUPGLIC:DS $4,249.60403040 CONTROLMGRR9IQCONNECTORLIC:DS$4,249.60403041 CONTROLMGRR9POMCONNECTORLIC:DS $4,249.60403043 CONTROLMGRR9POMCONNECTORUPGLIC:DS $1,699.20403044 CONTROLMGRR9AGENTFORDESKTOPCONNECTORLIC:DS $4,249.60403046 CONTROLMGRR9AGENTFORDESKTOPCONNECTORUPGLIC:DS $1,699.20403047 CONTROLMGRR9NEWSYSTEMLIC:DS $0.00AvayaAURA™ContactCentreͲEnterprise/Essential,Media700512245 AVAYAAURACC7SOFTWARE7.0DVD $128.00700513159 AVAYAAURACC7SOFTWARE7.0.2DVD $128.00700514006 AVAYAAURACC7SOFTWARE7.0.3DVD $128.00700514521 AVAYAAURACC7SOFTWARE7.0.3USB $128.00700514756 AVAYAAURACONTACTCENTRER7.1SOFTWAREUSB $128.00AvayaAURA™ContactCentreͲEnterprise/Essential,SoftwareLicense338760 AVAYAAURACC6SUPERVISORPERPORTASIPPUPGLIC:CU $201.60338763 AVAYAAURACC6SUPERVISORPERPORTASIPPENTITLELIC:CU $0.00384450 AVAYAOCEANAR3COREINFRASTRUCTURESYSPKGSUBSCRIPTIONLIC:DS $0.00384451 AVAYAOCEANAR3ALLMEDIAUSERPACKAGESUBSCRIPTIONLIC:CU $0.00384452 AVAYAOCEANAR3ADJROUTINGVOICEUSERPKGSUBSCRIPTIONLIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B 384453 AVAYAOCEANAR3DIGITALPREMIUMUSRPACKAGESUBSCRIPTIONLIC:CU $0.00384455 AVAYAOCEANAR3DIGITALBASICUSERPACKAGESUBSCRIPTIONLIC:CU $0.00384456 AVAYAOCEANAR3ENGAGEMENTDESIGNER/TLIC:DS $0.00384457 AVAYAOCEANAR3CONTEXTSTORE/TLIC:DS $0.00384458 AVAYAOCEANAR3WORKASSIGNMENT/TLIC:DS $0.00384459 AVAYAOCEANAR3CORECOMPONENTS/TLIC:DS $0.00384460 AVAYAOCEANAR3.2CHATBOT/TLIC:CL $0.00384461 AVAYAOCEANAR3BREEZE/TLIC:DS$0.00384462 AVAYAOCEANAR3PACKAGEPHONEUSER/TLIC:CU $0.00384464 AVAYAOCEANAR3PACKAGEAUDIOCLICKTOCALLUSER/TLIC:CU $0.00384466 AVAYAOCEANAR3PACKAGECHATUSER/TLIC:CU $0.00384468 AVAYAOCEANAR3PACKAGESMSUSER/TLIC:CU $0.00384470 AVAYAOCEANAR3PACKAGEEMAILUSER/TLIC:CU $0.00384474 AVAYAOCEANAR3PACKAGECOLLABBROWSINGUSER/TLIC:CU$0.00384480 AVAYAOCEANAR3PACKAGEWORKSPACESUSER/TLIC:CU $0.00384482 AVAYAOCEANAR3SUPERVISORDESKTOPUSERPKGSUBSCRIPTIONLIC:CU $0.00384483 AVAYAOCEANAR3COLLABORATIVEBROWSING/TLIC:CU $0.00384484 AVAYAOCEANAR3PACKAGEADMINISTRATIVEDESKTOPUSER/TLIC:CU $0.00384486 AVAYAOCEANAR3WORKSPACESFEATUREUSER/T $0.00384488 AVAYAOCEANAR3PACKAGESTANDARDREPORTR3USER/TLIC:CU $0.00384489 AVAYAOCEANAR3PACKAGEEVENTPROCESSORR3/TLIC:DS$0.00384490 AVAYAOCEANAR3PACKAGEEVTPROCR3HISTDATASTORE/TLIC:DS $0.00384494 AVAYAOCEANAR3ALLMEDIAELITEUSERPKGSUBSCRIPTIONLIC:CU $0.00384495 AVAYAOCEANAR3ADJROUTEVOICEELITEUSERPKGSUBSCRIPTIONLIC:CU $0.00384497 AVAYAOCEANAR3PACKAGEELITER7USERLIC:CU/T $0.00384499 AVAYAOCEANAR3WORKSPACESSYSTEM/TLIC:DS $0.00384501 AVAYAOCEANAR3ADJROUTEVOICEELITECNCRUSERPACKAGELIC:CU$512.00384505 AVAYAOCEANAR3ALLMEDIAELITECONCURRENTUSERPACKAGELIC:CU $1,920.00384507 AVAYAOCEANAR3PACKAGECONTROLMANAGERADMINUSERDEMOLIC:CU $0.00384508 AVAYAOCEANAR3.2PACKAGEREPORTINGDATASTREAMSYSTEM/TLIC:DS $0.00384509 OCEANAR3PKGCONTROLMANAGERHIGHAVAILABILITYCONNDEMO/ELIC:DS $0.00384511 AVAYAOCEANAR3CAMPHACUSTINTERACTIONCONCURRENTUSRPKGLIC:CU$128.00384513 AVAYAOCEANAR3CUSTOMINTERACTIONCONCURRENTUSERPACKAGELIC:CU $640.00384683 ANALYTICSR3REALͲTIMEINTERFACESUBSCRIPTIONLIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B 384688 OCEANAR3PKGCONTROLMANAGERHIGHAVAILABILITYCONNECTOR/ELIC:DS $0.00385038 CUSTOMERJOURNEYR3FORELITEAGENTPACKAGELIC:CU $64.00385333 AVAYAAURACC7VOICEAGENTLIC:CU $736.00385334 AVAYAAURACC7VOICEAGENTUPGRADELIC:CU $257.92385336 AVAYAAURACC7NETWORKEDVOICEAGTLIC:CU $992.00385337 AVAYAAURACC7NETWORKEDVOICEAGTUPGRADELIC:CU $347.52385342 AVAYAAURACC7ENTERPRISEWEBCHATLIC:CU $9,580.80385345 AVAYAAURACC7PREVIEWPROGRESSIVEOUTBOUNDPERAGENTLIC:CU$448.00385346 AVAYAAURACC7PREVIEWPROGOUTBOUNDPERAGENTUPGLIC:CU $156.80385348 AVAYAAURACC7NETWORKEDBASESYSTEMLIC:CU $20,441.60385349 AVAYAAURACC7NETWORKEDBASESYSTEMUPGRADELIC:CU $7,155.20385351 AVAYAAURACC7REPORTCREATIONWIZARDLIC:CU $640.00385352 AVAYAAURACC7REPORTCREATIONWIZARDUPGRADELIC:CU $224.00385354 AVAYAAURACC7SUPERVISORLIC:CU $576.00385355 AVAYAAURACC7SUPERVISORUPGRADELIC:CU$201.60385363 AVAYAAURACC7DIALOGPORTLIC:CU $128.00385364 AVAYAAURACC7DIALOGPROTUPGRADELIC:CU $44.80385366 AVAYAAURACC7PREDOUTBNDAGTBLENDING/RPTINGLIC:CU $640.00385367 AVAYAAURACC7PREDOUTBNDAGTBLENDING/RPTINGUPGRADELIC:CU $224.00385369 AVAYAAURACC7VOICEASIPPUPGRADEPKG1LIC:CU $300.80385371 AVAYAAURACC7VOICEAGENTUPGRADEASIPPLIC:CU $257.92385373 AVAYAAURACC7NETWORKEDVOICEAGTUPGRADEASIPPLIC:CU$347.52385375 AVAYAAURACC7MULTIMEDIAASIPPUPGRADEPKG1LIC:CU $224.00385377 AVAYAAURACC7PREDOUTBNDAGTBLENDING/RPTINGASIPPUPGLIC:CU $224.00385379 AVAYAAURACC7PREVIEWPROGOUTBOUNDPERAGENTUPGASIPPLIC:CU $156.80385381 AVAYAAURACC7NETWORKEDBASESYSTEMUPGRADEASIPPLIC:CU $3,929.60385383 AVAYAAURACC7RESILIENCYASIPPUPGRADEPKG1LIC:DS $44.80385385 AVAYAAURACC7REPORTCREATIONWIZARDUPGRADEASIPPLIC:CU$224.00385387 AVAYAAURACC7SUPERVISORASIPPUPGRADELIC:CU $201.60385391 AVAYAAURACC7DIALOGPROTUPGRADEASIPPLIC:CU $44.80385718 AVAYAAURACC7WFO3RDPARTYINTERFACELIC:DS $128.00385719 AVAYAAURACC7WFO3RDPARTYINTERFACEUPGRADELIC:DS $44.80385880 AVAYAAURACC7VOICEAGENT/ELIC:CU $0.00385883 AVAYAAURACC7ZONESYSTEMLIC:CU $6,387.20Contract No. DMS-17/18-044B Exhibit B 385884 AVAYAAURACC7ZONESYSTEMUPGRADELIC:CU $2,240.00385886 AVAYAAURACC7WFOINTERFACELIC:CU $0.00385887 AVAYAAURACC7WFOINTERFACEUPGRADELIC:CU $0.00385889 AVAYAAURACC7SECUREVOICELIC:DS $6,387.20385890 AVAYAAURACC7SECUREVOICEUPGRADELIC:DS $2,240.00386101 AVAYAAURACC7PERAMSZONEINSTANCELIC:DS $1,280.00386102 AVAYAAURACC7PERAMSZONEINSTANCEUPGRADELIC:DS $448.00386104 AVAYAAURACC7LABSYSTEMLIC:DS$3,200.00386105 AVAYAAURACC7LABSYSTEMUPGRADELIC:DS $3,200.00386110 AVAYAAURACC7OPENͲQAGENTLIC:DS $640.00386111 AVAYAAURACC7OPENͲQAGENTUPGRADELIC:DS $224.00386113 AVAYAAURACC7AGENTGREETINGLIC:DS $160.00386114 AVAYAAURACC7AGENTGREETINGUPGRADELIC:DS $56.32386116 AGENTDESKTOPR7SOFTPHONEPERAGENTLIC:DS $288.00386117 AGENTDESKTOPR7SOFTPHONEPERAGENTUPGRADELIC:DS $101.12386373 AVAYAAURACC7NETWORKEDHOTSTANDBYSERVERLIC:CU$15,971.20386374 AVAYAAURACC7NETWORKEDHOTSTANDBYSERVERUPGRADELIC:CU $5,590.40386376 AVAYAAURACC7NETWORKEDHOTSTANDBYSERVERASIPPUPGRADELIC:CU $2,953.60386431 AVAYAAURACC7OPENͲQAGENTASIPPUPGRADELIC:CU $224.00386433 AVAYAAURACC7AGENTGREETINGASIPPUPGRADELIC:CU $56.32390464 ANALYTICSR3REALͲTIMEINTERFACELIC:DS390590 AVAYAAURACC7SUITENETWORKEDAGENTLIC:CU $256.00390591AVAYAAURACC7CCTDEVICEPERDEVICELIC:CU $201.60390592 AVAYAAURACC7NEWSYSTEMTRACKINGLIC:CU $0.00390701 AVAYAOCEANAR3ENGAGEMENTDESIGNER/ELIC:DSNU $0.00390702 AVAYAOCEANAR3CONTEXTSTORE/ELIC:DSCUNU $0.00390703 AVAYAOCEANAR3WORKASSIGNMENT/ELIC:DSNU $0.00390704 AVAYAOCEANAR3CORECOMPONENTS/ELIC:DS $0.00390705 AVAYAOCEANAR3WORKSPACESSYSTEM/ELIC:DS $0.00392040AVAYAAURACC7CCTDEVICEINCLUDEDLIC:CU $0.00393110 OCEANAR3OUTBOUNDCONCURRENTUSER/ELIC:CU $0.00393112 OCEANAR3GEOGRAPHICHIGHAVAILABILITYPACKAGELIC:DS $19,164.80393322 OCEANAR3PACKAGEDESKTOPCOLLECTORSYSTEM/ELIC:CL $0.00394138 DESKTOPCOLLECTORR3SYSTEMLIC:CL $3,200.00Contract No. DMS-17/18-044B Exhibit B 394139 DESKTOPCOLLECTORR3USERLIC:CU $64.00394224 OCEANAR3PKGWORKSPACESPKGLIC:CU $0.00394514 OCEANAR3CAMPUSHIGHAVAILABILITYPACKAGELIC:DS $3,833.60397324 OCEANAR3CAMPUSHASUPERVISORDESKTOPCNCRNTUSERPKGLIC:CU $192.00397326 OCEANAR3CAMPUSHIGHAVAILABILITYALLMEDIACNCRUSERPKGLIC:CU $345.60397328 OCEANAR3CAMPUSHIGHAVAILABADJUNCTROUTVCECNCRUSRPKGLIC:CU $64.00397440 OCEANAR3CAMPUSHIGHAVAILABDIGITALPREMCNCRNTUSERPKGLIC:CU$320.00397442 OCEANAR3CAMPUSHIGHAVAILDIGITALBASICCNCRNTUSERPKGLIC:CU $192.00397496 WORKSPACESR3FORELITESYSTEMPACKAGELIC:DS $0.00397497 WORKSPACESR3FORELITEAGENTPACKAGELIC:CU $192.00398968 WORKSPACESR3PACKAGECONTROLMANAGERR8CONNECTOR/ELIC:DS399100 WORKSPACESR3FORELITEENTERPRISESURVIVABLESERVERSYSLIC:DS $0.00400454 ANALYTICSR3.6REALͲTIMEINTERFACELIC:DS$5,200.00400563 CUSTOMERJOURNEYR3ELITEESSSYSTEMPACKAGELIC:DS $0.00401241 AVAYAAURACONTACTCENTERR7WORKSPACEAGENTLIC:CU $128.00401243 AVAYAAURACONTACTCENTERR7VIDEOAGENTLIC:CU $640.00403362 OCEANAR3WITHANALYTICSR4COREINFRASYSTEMPACKAGELIC:DS $19,164.80403364 OCEANAR3W/ANALYTICSR4SUPERVISORDSKTPCNCRNTUSERPKGLIC:CU $960.00403366 OCEANAR3WITHANALYTICR4GEOGRAPHICHIGHAVAILABILITYPKGLIC:DS$19,164.80403370 OCEANAR3WITHANALYTICSR4ADVANCEDREPORTUSERLIC:CU $1,920.00403380 OCEANAR3.7CAMPUSHIGHAVAILABILITYPACKAGELIC:DS $3,833.60403396 OCEANAR3W/ANALYTICR4CAMPUSHASUPERVISORDESKTOPPKGLIC:CU $192.00AvayaAURA™ContactCentreͲReportWriter,SoftwareLicense259515 AVAYAAURATMCC6REPORTWRITERWIZARD1ST4ADDLUSERSLIC:CU $2,560.00259516 AVAYAAURATMCC6REPORTWRITERWIZARD5USERSLIC:CU $3,200.00259529 AVAYAAURATMCC6PREMIUMREPORTINGUSERLIC:CU $512.00259530 AVAYAAURATMCC6ENHANCEDREPORTINGUSERLIC:CU $352.00CallCenter,Media700502002 AVAYAAURACC6.3DVD(ASD) $144.00700504656 AACC6.3MIDSIZEENTERPRISEDVD $0.00CallCenter,SoftwareLicense173893 DEFINITYCALLCENTERELITEAGENTTRACKINGRIGHTTOUSELIC:CU $0.00173896 DEFINITYCALLCENTERNETWORKCALLREDIRECTIONTRACKINGRTU $0.00Contract No. DMS-17/18-044B Exhibit B 173897 CENTREVUVIRTUALROUTINGTRACKINGRIGHTTOUSELIC:CU $0.00188756 CALLCENTERR3.OBASIC $0.00197949 AAEPR7EMAIL3600MSGͲHOURAUTHORIZEDLIC:DS $0.00212064 CALLCENTERR4.0BASICUPGRADERFARELEASEINDICATOR $0.00212484 CCR5BASICRFARELEASEINDICATOR $0.00212485 CCR5RFARELEASEINDICATOR $0.00212487 CALLCENTERR5BASICUPGRFARELEASEINDICATOR $0.00212860 CALLCENTERSIPEASAVAILALBLEAGENTSTRACKINGCODE $0.00225990CCR6ADDELITEPERAGENT1Ͳ100LIC:CU $528.00228001 CCR6ADDELITEPERAGENT101Ͳ250LIC:CU $405.12228002 CCR6ADDELITEPERAGENT251+LIC:CU $211.20259514 AVAYAAURATMCC6GEOGRAPHYSTANDBYSERVERLIC:CU $6,387.20259600 COMMUNICATIONASASERVICECCSOFTWAREBILLINGLIC:CU $17.92259650 AVAYAAURATMCC6SUPERVISORPERPORTLIC:CU $576.00263152 AVAYAAURATMCC6ENTERPRISESIPVOICEPERAGENTLIC:CU$736.00263221 AVAYAAURATMCC6BASEAGENTGREETINGBASESYSTEMLIC:CU $160.00263222 AVAYAAURATMCC6HOTSTANDBYSERVERLIC:CU $15,971.20263223 AVAYAAURATMCC6INSTANTMESSAGINGPERAGENTLIC:CU $576.00263224 AVAYAAURATMCC6PREVIEWPROGRESSIVEOUTBOUNDPERAGENTLIC:CU $448.00263520 AVAYAAURATMCC6AGENTGREETINGPERPORTLIC:CU $160.00263892 AVAYAAURATMCC6ENTPRSVCEAGTMIGRATIONFROMCCELIC:CU$89.60263893 AVAYAAURATMCC6ENTPRSVCEAGTMIGRFROMCCEENTITLELIC:CU $0.00270361 CCR7NEWELITEPERAGENT1Ͳ250LIC:CU $416.00270362 CCR7NEWELITEPERAGENT251+LIC:CU $224.00270364 CCR7ADDELITEPERAGENT1Ͳ250LIC:CU $416.00270365 CCR7ADDELITEPERAGENT251+LIC:CU $224.00270366 CCR7ELITEUPGRADEPERAGENTLIC:CU $128.00270367 CCR7ELITEAGENTENTITLELIC:CU$0.00270370 CCR7ADVANCEDSEGMENTATIONNEWORADDPERAGENTLIC:CU $393.60270371 CCR7ADVANCEDSEGMENTATIONENTITLELIC:CU $0.00270372 CCR7MIGRATIONDELUXETOELITELIC:CU $128.00270373 CCR7ELITEUPGRADEMOVEPERAGENTLIC:CU $128.00270374 CCELITER6TOR7NONPRODUCTIONLIC:CU $0.00270375 CCELITER5ANDPREVIOUSTOR7NONPRODUCTIONLIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B 270376 CCPREͲR7ADVANCEDSEGMENTATIONUPGRADEFORMAINTENANCELIC:CU $0.00271145 AVAYAAURACC6SUPERVISORPERPORTFORCCEMIGRATIONLIC:CU $0.00271148 AVAYAAURACC6PPOBPERAGENTCCEMIGRATIONLIC:CU $112.00271151 AVAYAAURACC6ENTPRSMMEDIABASESYSMIGFRMCCEINCLDLIC:CU $0.00272914 AVAYAAURACC6MIDSIZEENTSTDTOADVSIPACCPORTUPLIFTLIC:CU $0.00272915 AVAYAAURACC6MIDSIZEENTSTDTOADVSUPVPORTUPLIFTLIC:CU$0.00272916 AVAYAAURACC6MIDSIZEENTSTDTOPREMSIPACCPORTUPLIFTLIC:CU $0.00272917 AVAYAAURACC6MIDSIZEENTSTDTOPREMSUPVPORTUPLIFTLIC:CU $0.00272918 AVAYAAURACC6MIDSIZEENTADVTOPREMSIPACCPORTUPLIFTLIC:CU $0.00272919 AVAYAAURACC6MIDSIZEENTADVTOPREMSUPVPORTUPLIFTLIC:CU$0.00273633 CCELITER6MULTICHANNELMIGRATIONFROMCCELIC:CU $96.00273636 CCELITER6MULTICHANNELMIGRATIONFROMCCEENTITLELIC:CU $0.00274555 CCELITEVIRTUALCMPLATFORMSYSTEMTRACKING $0.00305486 CCR6ELITEMULTIͲCHCOMPONENTSUPPORTLIC:DS,CU $0.00307690 CCR5ELITEMULTICHANNELNEWORADDSTANDBYLIC:CU $92.80307691 CCR6ELITEMULTICHANNELNEWORADDSTANDBYLIC:CU$92.80307692 CCR6ELITEMULTICHANNELSTANDBYUPGRADELIC:CU $0.00380780 CCR7ELITEAGENTASIPPLIC:CU $128.00380781 CCR7ELITEAGENTASIPPENTITLELIC:CU $0.00380784 CCR7ELITEUPGRADEMOVEPERAGENTENTLLIC:CU $0.00383998 CUSTOMERENGAGEMENTR7ELITEMULTIMEDIANEWPACKAGELIC:CU $1,235.20384001 ELITEVOICER7CMSR18AGENTNEW/ADD/ELIC:CU $0.00384003 CUSTOMERENGAGEMENTR7AACCVOICENEWPACKAGELIC:CU$864.00384019 CUSTOMERENGAGEMENTR7AACCMULTIMEDIANEWPACKAGELIC:CU $640.00384021 CUSTOMERENGAGEMENTR7SELFSERVICENEWPACKAGELIC:CU $697.60384029 SELFSERVICER7AAEPR7MANAGERTRACKNEW/E $0.00384032 CUSTOMERENGAGEMENTR7ELITEMULTIMEDIAADDPACKAGELIC:CU $1,235.20384033 CUSTOMERENGAGEMENTR7AACCVOICEADDPACKAGELIC:CU $864.00384036 CUSTOMERENGAGEMENTR7AACCMULTIMEDIAADDPACKAGELIC:CU$640.00384037 CUSTOMERENGAGEMENTR7SELFSERVICEADDPACKAGELIC:CU $697.60384040 CUSTOMERENGAGEMENTR7AACCRESILIENCYNEWPACKAGELIC:DS $128.00384081 CUSTOMERENGAGEMENTR7AACCVOICEUPGRADEPACKAGE1LIC:CU $300.80384113 CUSTOMERENGAGEMENTR7AACCMULTIMEDIAUPGRADEPACKAGE1LIC:DS $224.00384157 CUSTOMERENGAGEMENTR7AACCRESILIENCYUPGRADEPKG1LIC:DS $44.80Contract No. DMS-17/18-044B Exhibit B 384181 CUSTOMERENGAGEMENTR7AACCASSISTEDNEWPACKAGELIC:CU $1,344.00384182 AACCASSISTEDR7VOICEAGENTNEWLIC:CU $0.00384183 AACCASSISTEDR7MULTIMEDIAAGENTNEWLIC:CU $0.00384186 CUSTOMERENGAGEMENTR7AACCASSISTEDADDPACKAGELIC:CU $1,344.00384187 AACCASSISTEDR7VOICEAGENTADDLIC:CU $0.00384188 AACCASSISTEDR7MULTIMEDIAAGENTADDLIC:CU $0.00384201 PATIENTAPPOINTMENTREMINDERSUITER7NEWPACKAGE $35,793.92384202 PATIENTAPPOINTMENTREMINDERSUITER7ADDPACKAGE$9,841.92387490 CCR6ELITEMULTICHANNELMEDIACLIENTNEWORADDLIC:CU $48.00387491 CCR6ELITEMULTICHANNELMEDIACLIENTNEWORADDSTANDBYLIC:CU $12.16387492 CCR6ELITEMULTICHANNELMEDIACLIENTUPDATELIC:CU $0.00387493 CCR6ELITEMULTICHANNELMEDIACLIENTUPDATESTANDBYLIC:CU $0.00396838 CCR8ELITEAGENTNEW1Ͳ250LIC:CU $416.00396839 CCR8ELITEAGENTNEW251+LIC:CU$224.00397500 CCR8ELITEAGENTADD1Ͳ250LIC:CU $416.00397501 CCR8ELITEAGENTADD251+LIC:CU $224.00397502 CCR8ELITEAGENTUPGRADELIC:CU $128.00397504 CCR8ELITEAGENTUPGRADEMOVELIC:CU $128.00397506 CCR8MIGRATIONDELUXETOELITELIC:CU $128.00397507 CCELITER6+TOR8NONPRODUCTIONLIC:CU $0.00397508 CCELITEPREͲR6TOR8NONPRODUCTIONLIC:CU$0.00397509 CCR8ELITEAGENTASIPPLIC:CU $128.00397511 CCR8ADVANCEDSEGMENTATIONNEW/ADDLIC:CU $393.60397513 CCR8PREͲR5ADVANCEDSEGMENTATIONUPGRADEFORMAINTLIC:CU $0.00397927 AURAR8WEBLMLICENSEMANAGERVEVAPPLIANCESYSENABLEMENT $0.00397928 AURAR8WEBLMKVMVIRTUALENABLEMENT $0.00397929 AURAR8WEBLMAMAZONWEBSERVICESAMIENABLEMENT $0.00398040 AURAR8WEBLMSOFTWAREONLYENABLEMENT $0.00398041 AURAR8WEBLMLICENSEMANAGERLIC:DS;SR$0.00399640 CALLANNOUNCEMENTR1LIC:CL $5,760.00399641 CALLRECONNECTR1LIC:CL $19,200.00399642 CALLANNOUNCEMENTR160DAYTRIALLIC:CL $0.00399643 CALLRECONNECTR160DAYTRIALLIC:CL $0.00CallCenter,ModelContract No. DMS-17/18-044B Exhibit B 303943 CCAASMODELCODE$0.00384179 CUSTOMERENGAGEMENTSUITESMODEL $0.00CallCenterͲAdvancedSegmentation,SoftwareLicense187936 ADVSEGLICWITHMEDIA $22.40226021 CCR6ADVSEGNEWORADDPERAGENTLIC:CU $433.28CustomerInteractionExpress,Hardware196821 CIECCLICENSEENABLEMENT $0.00CustomerInteractionExpress,Model200530 CIEMODELNEW$0.00211501 CIEMODELUPGRADES&ADDITIONS $0.00305404 CIEMODELNEW$0.00305405 CIEMODELADD$0.00305406 CIEMODELUPG$0.00CustomerInteractionExpress,SoftwareLicense196783 CIECCAVAYACOMMUNICATIONMANAGERCONNECTORLIC:DS $0.00196784 CIECCI55CONNECTORLIC:DS $0.00196788 CIECCSMSROUTINGLIC:DS $288.00200921 CIER1PARTNERLABSYSTEMLIC:CU $0.00200922 CIER1CUSTOMEREVALUATIONLIC:CU $0.00205771 CIER1EXTENDEDROUTINGLIC:DS $0.00205772 CIER1STANDARDUSERTRACKINGCODELIC:CU $0.00205773 CIER1ADVANCEDUSERTRACKINGCODELIC:CU $0.00227032 CIER1STANDARDPERUSERLIC:CU $576.00227033 CIER1ADVANCEDPERUSERLIC:CU$1,280.00227034 CIER1TEAMLEADERPERUSERLIC:CU $960.00227036 CIER1SUPERVISORPERUSERLIC:CU $1,280.00227037 CIER1IVRPERUSERLIC:CU $288.00227038 CIER1UPGRADESTANDARDTOADVANCEDPERUSERLIC:CU $800.00303975 CIER3LICENABLELIC$0.00303976 CIER3STDUSERLIC$469.56303977 CIER3STDUSERADDLLIC $0.00303978 CIER3ADVUSERLIC $1,006.20303979 CIER3ADVUSERADDLLIC$0.00304000 CIER3UPLIFTSTDTOADVUSERLIC $536.64Contract No. DMS-17/18-044B Exhibit B 304001 CIER3AVAYAIPOCONNLIC $0.00304002 CIER3MIGBCCTOSTDUSERLIC $201.24304003 CIER3MIGBCCTOADVUSERLIC $503.36304004 CIER3TEAMLEADERLIC $771.68304005 CIER3SUPERVISORLIC $1,040.00304006 CIER3AVAYAAURACONNLIC $0.00304007 CIER3IECONNLIC$0.00304008 CIER3IVRPORT$235.04304009 CIER3MIGBCCSPVTOCIESUPV $302.12304010 CIER3MIGBCCSITENTWKTOIECONN$0.00304011 CIER3MIGBCCVCECNTRPTTOIVRPT $100.88304012 CIER3MIGSTDUSERR1TOSTDUSER $235.04304013 CIER3MIGADVUSERR1TOADVUSER $503.36304014 CIER3MIGTEAMLDRR1TOTEAMLDR $235.04304015 CIER3MIGSUPVR1TOSUPV $302.12304016 CIER3MIGIVRPORTR1TOIVRPT$100.88304017 CIER3MIGSTDUSERR2TOSTDUSER $100.88304018 CIER3MIGADVUSERR2TOADVUSER $235.04304019 CIER3MIGTEAMLDRR2TOTEAMLDR $100.88304020 CIER3MIGSUPVR2TOSUPV $134.16304021 CIER3MIGIVRPORTR2TOIVRPT $33.80380848 CIER3ICICONNECTORSERVERBASICLIC:CU$7,774.00380849 CIER3ICICONNECTORVOICEUSERLIC:CU $202.80385527 CIER3CUSTOMERRELATIONSHIPMANAGEMENTSALESFORCE.COMPLUGIN $6,185.40385528 CIER3WEBBASEDWALLBOARDUSER $499.20CustomerServiceEditions,InteractionCenter,Media202450 IC7APPLICATIONMEDIABUNDLE1 $0.00202451 IC7AVAYAAGENTSOFTWARECD $0.00202452 IC7APPLICATIONMEDIABUNDLE2 $0.00700501741 INTERACTIONCENTER7.3APPLICATIONMEDIABUNDLE1 $0.00700501742 INTERACTIONCENTER7.3APPLICATIONMEDIABUNDLE2 $0.00700501743 INTERACTIONCENTER7.3AVAYAAGENTSOFTWARECD $0.00CustomerServiceEditions,InteractionCenter,Model192076 IC/OAMODELNEW$0.00Contract No. DMS-17/18-044B Exhibit B 198316 INTERACTIONCENTER/OPERATIONALANALYSTMODELADDITIONS/CONVERSION $0.00CustomerServiceEditions,InteractionCenter,SoftwareLicense184737 ICADDITIONALSWITCHCONNECTORͲMV.1RFAENABLEMENTLIC:CU $0.00197856 IC7.1+SWITCHCONNECTORAVAYALIC:CU,SR $0.00197860 IC7.1+IVRCONNECTORLIC:CU,SR $0.00197861 ICR7.xDEVELOPMENTLIC:CUSR $25,552.00197862 IC7.1+90DAYCUSTOMEREVALUATIONLIC:CU,SR $0.00197864 IC7.1+DEVCONNPARTNERLIC:CU,SR $0.00202332 IC7.1+RFALICENSEENABLEMENT $0.00202333 IC7.1+CONTENTANALYSISEMAIL3SERVERMAXLIC:CU,SR $15,971.20227880 IC7.XCONCURRENTVOICECALLCENTERAGENTLIC:CU,SR$592.00227881 IC7.XADDITIONALMULTIMEDIACALLCTRAGENTLIC:CU,SR $1,308.80227882 IC7.XAVAYAAGENTCONCURRENTUSERSLIC:CU,SR $92.80227883 IC7.XUPGRADEVOICEONLYTOMULTIMEDIAAGENTSLIC:CU,SR $716.80227884 IC7.XEMAILCONTENTANALYSISUSERLIC:CU,SR $105.60227885 IC7.XSIEBELUSERLIC:CU,SR $304.00227886 IC7.XCONCURRENTMULTIMEDIACALLCENTERAGENTLIC:CU,SR $1,308.80227887 IC7.XADDITIONALVOICECALLCENTERAGTAGENTLIC:CU,SR$592.00229734 IC7.XVOICECALLCENTERUPGRADELIC:CU,SR $188.16229735 IC7.XMULTIMEDIACALLCENTERUPGRADELIC:CU,SR $416.64229736 IC7.XAVAYAAGENTUPGRADELIC:CU,SR $32.64229737 IC7.XEMAILANALYSISUPGRADELIC:CU,SR $37.12229738 IC7.XSIEBELUPGRADELIC:CU,SR $106.24383626 ICSALESFORCEDOTCOMCONNECTORR2SERVERSOFTWARENEWLIC:DS $15,971.20383627 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGENTNEWLIC:CU $160.00383628 ICSALESFORCEDOTCOMCONNECTORR2MULTIMEDIAAGENTNEWLIC:CU$64.00383629 ICSALESFORCEDOTCOMCONNECTORR2SERVERSFWRAESUPBUYLIC:DS $7,984.00383820 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGENTAESUPBUYLIC:CU $64.00383821 ICSALESFORCEDOTCOMCONNECTORR2LAB5AGENTLIC:CU $1,120.00383822 ICSALESFORCEDOTCOMCONNECTORR2SERVERSOFTWAREHANEWLIC:DS $7,984.00383823 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGENTHANEWLIC:CU$80.00383824 ICSALESFORCEDOTCOMCONNECTORR2MULTIMEDIAAGENTHANEWLIC:CU $32.00383825 ICSALESFORCEDOTCOMCONNECTORR2SERVRSFWRAESHAUPBUYLIC:DS $3,993.60Contract No. DMS-17/18-044B Exhibit B 383826 ICSALESFORCEDOTCOMCONNECTORR2VOICEAGTAESHAUPBUYLIC:CU $32.00383827 ICSALESFORCEDOTCOMCONNECTORR2REMTELECOMMUTERAGENTLIC:CU $32.00385434 ICSALESFORCEDOTCOMCONNECTORR250VOICEAGENTNEW/ELIC:CU $0.00385435 ICSALESFORCEDOTCOMCONNECTORR250VCEAGTAESUPBUY/ELIC:CU $0.00385436 ICSALESFORCEDOTCOMCONNECTORR250VOICEAGENTHANEW/ELIC:CU$0.00385437 ICSALESFORCEDOTCOMCONNECTORR250VCEAGTAESHAUPBUY/ELIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B ServiceCategory3ͲAvayaAutomatedExperienceManagementThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCAvayaAURAExperiencePortal,Media700510739 AAEP7.0.2SOFTWAREONLYMEDIA $92.16700510740 AAEP7.0.2HARDWAREMEDIABUNDLE $92.16AvayaAURAExperiencePortal,SoftwareLicense274359 AAEPR6EPMVEVAPPSYSTEMLIC:DS,SR $0.00274550 AAEPR6VIRTUALPLATFORMNEWSYSTEMTRACKING $0.00274551 AAEPR6VIRTUALPLATFORMUPGRADESYSTEMTRACKING $0.00281697 AAEPR6MPPVEVAPPSYSTEMLIC:DS,SR $0.00300716 AAEPR7PERPORTLICENSENEWLIC:CU $768.00300717 AAEPR7PERPORTLICENSENEWSPEECHPACKAGELIC:CU $598.40300718 AAEPR7PERPORTLICENSEUPGRADELIC:CU $384.00300719 AAEPR7PERPORTLICENSEUPGRADEENTITLEMENTLIC:CU$0.00302190 AAEPR7PERPORTNEWAPPLICATIONPACKAGELIC:CU $320.00302191 AAEPR7PERPORTAPPLICATIONPACKAGEUPGRADELIC:CU $160.00302193 AAEPR7PERPORTAPPLICATIONPACKAGEMIGRATIONLIC:CU $160.00302195 AAEPR7PERSESSIONSIPSIGNALINGLIC:CU $70.40302196 AAEPR7PERSESSIONSIPSIGNALINGUPGRADELIC:CU $35.20302198 AAEPR7PERPORTNEWMIGRATIONFROMSIPSIGNALINGLIC:CU $576.00302199 AAEPR7PERPORTNEWMIGRATIONFROMANNOUNCEMENTLIC:CU$448.00302200 AAEPR7PERPORTMIGRATIONFROMAVAYAIVRLIC:CU $384.00302201 AAEPR7PERPORTMIGRATIONFROMAVAYAIVRSPEECHPACKAGELIC:CU $297.60302206 AAEPR7ASRPROXYCONNECTMIGRATIONFROMIVRLIC:CU $128.00302207 AAEPR7TTSPROXYCONNECTMIGRATIONFROMIVRLIC:CU $64.00302208 AAEPR7PERPORTANNOUNCEMENTLIC:CU $211.20302209 AAEPR7PERPORTANNOUNCEMENTLICENSEUPGRADELIC:CU$105.60302211 AAEPR7PERPORTENHANCEDCALLCLASSIFIERLIC:CU $140.80302212 AAEPR7PERPORTENHANCEDCALLCLASSIFIERTRACKINGLIC:CU $0.00302213 AAEPR7PERPORTENHANCEDCALLCLASSIFIERLICENSEUPGRADELIC:CU $70.40302215 AAEPR7PERPORTENHANCEDCALLCLASSIFIERDSTRRECOVERYLIC:CU $46.08302219 AAEPR7ICRNEWCONTROLLERPER1000CALLSQUEUEDLIC:CU$57,600.00Contract No. DMS-17/18-044B Exhibit B 302220 AAEPR7ICRADDITIONALCNTLRPER1000CALLSQUEUEDLIC:CU $28,800.00302221 AAEPR7ICRNEWCONTROLLERUPGRADEPER1000CALLSQUEUEDLIC:CU $28,800.00302222 AAEPR7ICRADDITIONALCNTLRUPGRADEPER1000CALLSQUEUEDLIC:CU $14,400.00302223 AAEPR7ICRADDLDSTRRCVRYCNTLRPER1000CALLSQUEUEDLIC:CU $14,400.00302224 AAEPR7ICRDSTRRCVRYCNTLRUPGRADEPER1000CALLSQUEUEDLIC:CU$14,400.00302225 AAEPR7ICRADDLDSTRRCVRYCNTLRUPGPER1000CALLSQUEUDLIC:CU $7,200.00302226 AAEPR7PERSESSIPSIGNALINGDISASTERRECOVERYLIC:CU $24.32302227 AAEPR7PERPORTANNOUNCEMENTDISASTERRECOVERYLIC:CU $70.40302229 AAEPR7ICRDISASTERRECOVERYCNTLRPER1000CALLSQUEUEDLIC:CU $28,800.00302230 AAEPR7PERPORTNEWAPPLICATIONPACKAGEDISASTERRECOVERYLIC:CU$106.88302231 AAEPR7PERPORTDISASTERRECOVERYLIC:CU $256.00302232 AAEPR7PERPORTDISASTERRECOVERYUPGRADELIC:CU $128.00302236 AAEPR7ASRPROXY3PTYCONNECTPERPORTLIC:CU $281.60302237 AAEPR7ASRPROXY3PTYCONNECTPORTUPGRADELIC:CU $140.80302238 AAEPR7ASRPROXY3PTYCONNECTPORTUPGRADEENTITLEMENTLIC:CU $0.00302239 AAEPR7TTSPROXY3PTYCONNECTPERPORTLIC:CU $140.80302240 AAEPR7TTSPROXY3PTYCONNECTPORTUPGRADELIC:CU$70.40302242 AAEPR7LABSYSTEMPERPORTLIC:DS $192.00302243 AAEPR7LABSYSTEMCORELIC:DS $1,408.00302244 AAEPR7LABSYSTEMUPGRADEPERPORTLIC:DS $128.00302246 AAEPR7LABSYSTEMCOREUPGRADELIC:DS $704.00302248 AAEPR7ADDITIONALOUTBOUNDPOMPORTLIC:CU $86.40302249 AAEPR7ADDITIONALOUTBOUNDPOMPORTMIGRATIONLIC:CU $43.52302251 AAEPR7ADDITIONALOUTBOUNDPOMPORTDISASTERRECOVERYLIC:CU$42.88302252 AAEPR7VIRTUALPLATFORMNEWSYSTEMTRACKING $0.00302253 AAEPR7VIRTUALPLATFORMUPGRADESYSTEMTRACKING $0.00302254 AAEPR7PEREXPERIENCEPORTALMANAGERTRACK $0.00302255 AAEPR7MEDIAENCRYPTIONLIC:CU $70.40302256 AAEPR7EXPRESSPORTLIC:CU $256.00302257 AAEPR7VEVAPPSYSTEMLIC:DS,SR $0.00302258 AAEPR7MPPVEVAPPSYSTEMLIC:DS,SR $0.00302271 AAEPR7ZONEPORTLIC:CU $0.00302272AAEPR7ZONEPORTDISASTERRECOVERYLIC:CU $0.00302273 AAEPR7SMS3600MSGͲHOURLIC:DS $7,603.20Contract No. DMS-17/18-044B Exhibit B 302274 AAEPR7SMS3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,534.40302275 AAEPR7SMS3600MSGͲHOURAUTHORIZEDLIC:DS $0.00302276 AAEPR7SMS3600MSGͲHOURAPPLICATIONPACKAGELIC:DS $3,456.00302277 AAEPR7EMAIL3600MSGͲHOURLIC:DS $6,336.00302278 AAEPR7EMAIL3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,112.00302279 AAEPR7EMAIL3600MSGͲHOURAUTHORIZEDLIC:DS $0.00302280 AAEPR7EMAIL3600MSGͲHOURAPPLICATIONPACKAGELIC:DS$2,880.00302281 AAEPR7MULTICHANNELLABLIC:DS $3,520.00302290 AVAYAAURAORCHESTRATIONDESIGNERR7LIC:DS $0.00302291 AVAYAAURAORCHESTRATIONDESIGNERR7FORUPGLIC:DS $0.00302293 AVAYAAURAORCHESTRATIONDESIGNERR7FORMPSLIC:DS $0.00302353 AAEPR7PERSESSIPSIGNALINGDISASTERRECOVERYUPGRADELIC:CU $12.80302355 AAEPR7PERPORTANNOUNCEMENTDISASTERRECOVERYUPGRADELIC:CU $35.20302357 AAEPR7PERPORTIVVRDISASTERRECOVERYUPGRADELIC:CU$57.60302359 AAEPR7PERPORTENHANCEDCALLCLASSIFIERDSTRRECVRYUPGLIC:CU $23.68302361 AAEPR7ADDITIONALOUTBOUNDPOMPORTUPGLIC:CU $43.52302363 AAEPR7ADDITIONALOUTBOUNDPOMPORTDISASTERRECOVERYUPGLIC:CU $21.76302369 AAEPR7EXPRESSPORTUPGRADELIC:CU $128.00302390 AAEPR7CMPERPORTCONNECTRFALIC:CU $48.24302391 AAEPR7CMPERPORTCONNECTPLDSLIC:CU$48.24302392 AAEPR7CMPERPRTCONNUPGAUTHORIZELIC:CU $0.00302410 AAEPR7ASR3PTYPROXYCONNCONVERSIONFRMSERVERTOPORTLIC:CU $0.00302411 AAEPR7TTS3PTYPROXYCONNCONVERSIONFRMSERVERTOPORTLIC:CU $0.00302412 AVAYAAURACC6MIDSIZEENTPREMIERAAEPR7AAODLIC/ELIC:CU $0.00302413 AAEPR7LABSYSCOREICRENABLELIC:CU$0.00305291 AAEPR7PERPORTTONEWAPPLPKGPERPORTUPLIFTLIC:CU $0.00305473 AAEPR7LABZONEPORTLIC:CU $0.00307092 AAEPR7EMAIL3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $960.00307093 AAEPR7SMS3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $1,152.00307094 AAEPR7PORTNEWAPPLPACKAGEUPLIFTDISASTERRECOVERYLIC:CU$0.00307574 AAEPR7PERPORTICRAPPLICATIONPACKAGELABLIC:CU $80.00307578 AAEPR7ADDITIONALOUTBOUNDPOMPORTLABLIC:CU $32.00340000 NUANCE6VOCALIZER1STLANGUAGELIC:CU,SR $720.00340001 NUANCE6VOCALIZER2NDLANGUAGELIC:CU,SR $146.16Contract No. DMS-17/18-044B Exhibit B 340002 NUANCE6VOCALIZER3RD+LANGUAGELIC:CU,SR $146.16340003 NUANCE6VOCALIZER1STLANGUAGEDISASTERRECOVERYLIC:CU,SR $240.48340004 NUANCE6VOCALIZER2NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $48.96340005 NUANCE6VOCALIZER3RD+LANGUAGEDISASTERRECOVERYLIC:CU,SR $48.96340006 NUANCE6SELFSERVICET31STLANGUAGEPKGNR10ͲVOC6LIC:CU,SR $1,033.20340007 NUANCE6SELFSERVICET31STLANGUAGEDRPKGNR10ͲVOC6LIC:CU,SR$497.52340144 NUANCE6NORTHAMERICANNAMEDMLIC:CU,SR $528.48340145 NUANCE6NORTHAMERICANNAMEDMͲDRLIC:CU,SR $176.40340146 NUANCE6USADDRESSDMANDUS/CITYSTATEDMLIC:CU,SR $860.40340147 NUANCE6USADDRESSDMANDUS/CITYSTATEDMͲDRLIC:CU,SR $286.56340148 NUANCE6CANADIANADDRESSDMͲ1STLANGͲENGLISHORFRENCHLIC:CU,SR $792.00340149 NUANCE6CANADIANADDRESSDMͲ1STLANGͲENGORFRENCHDRLIC:CU,SR$264.24345190 NUANCE6CANADIANADDRESSDMͲ2NDLANGͲENGLISHORFRENCHLIC:CU,SR $158.40345191 NUANCE6CANADIANADDRESSDMͲ2NDLANGͲENGORFRENCHͲDRLIC:CU,SR $52.56345196 NUANCE6SPELLINGDIALOGMODULESLIC:CU,SR $528.48345197 NUANCE6SPELLINGDIALOGMODULESͲDRLIC:CU,SR $176.40345198 NUANCE6COREDIALOGMODULEͲ1STLANGUAGELIC:CU,SR $66.24345199 NUANCE6COREDIALOGMODULEͲ1STLANGUAGEͲDRLIC:CU,SR$22.32345200 NUANCE6COREDIALOGMODULEͲ2NDLANGUAGELIC:CU,SR $12.96345201 NUANCE6COREDIALOGMODULEͲ2NDLANGUAGEͲDRLIC:CU,SR $4.41345202 NUANCE6COREDIALOGMODULEͲ3RDLANGUAGELIC:CU,SR $12.96345203 NUANCE6COREDIALOGMODULEͲ3RDLANGUAGEͲDRLIC:CU,SR $4.41345204 NUANCE6ADAPTIVEDIALOGMODULESͲ1STLANGLIC:CU,SR $396.00345205 NUANCE6ADAPTIVEDIALOGMODULESͲ1STLANGDRLIC:CU,SR$131.76345206 NUANCE6ADAPTIVEDIALOGMODULESͲ2NDLANGLIC:CU,SR $79.20345207 NUANCE6ADAPTIVEDIALOGMODULESͲ2NDLANGDRLIC:CU,SR $26.64345208 NUANCE6ADAPTIVEDIALOGMODULESͲ3RDLANGLIC:CU,SR $79.20345209 NUANCE6ADAPTIVEDIALOGMODULESͲ3RDLANGͲDRLIC:CU,SR $26.64345210 NUANCE6SELFSERVICET3Ͳ2LANGPKGNR10VOC6LIC:CU,SR $1,465.20345211 NUANCE6SELFSERVICET3Ͳ2LANGDRPKGNR10VOC6LIC:CU,SR$642.24345212 NUANCE6SELFSERVICET3Ͳ3LANGPKGNR10VOC6LIC:CU,SR $1,897.20345213 NUANCE6SELFSERVICET3Ͳ3LANGDRPKGNR10VOC6LIC:CU,SR $784.80345214 NUANCE6SELFSERVICET3Ͳ2NDLANGADDONPKGNR10VOC6LIC:CU,SR $432.00345215 NUANCE6SELFSERVICET3Ͳ2NDLANGADDONDRPKGNR10VOC6LIC:CU,SR $144.00Contract No. DMS-17/18-044B Exhibit B 345216 NUANCE6SELFSERVICET3Ͳ3RDLANGADDONPKGNR10VOC6LIC:CU,SR $432.00345217 NUANCE6SELFSERVICET3Ͳ3RDLANGADDONDRPKGNR10VOC6LIC:CU,SR $144.00345218 NUANCE6SELFSERVICET4Ͳ1LANGPKGNR10VOC6LIC:CU,SR $1,339.20345219 NUANCE6SELFSERVICET4Ͳ1LANGDRPKGNR10VOC6LIC:CU,SR $599.76345220 NUANCE6SELFSERVICET4Ͳ2LANGPKGNR10VOC6LIC:CU,SR$1,839.60345221 NUANCE6SELFSERVICET4Ͳ2LANGDRPKGNR10VOC6LIC:CU,SR $730.80345222 NUANCE6SELFSERVICET4Ͳ3LANGPKGNR10VOC6LIC:CU,SR $2,592.00345223 NUANCE6SELFSERVICET4Ͳ3LANGDRPKGNR10VOC6LIC:CU,SR $860.40345224 NUANCE6SELFSERVICET4Ͳ2NDLANGADDONPKGNR10VOC6LIC:CU,SR $499.68345225 NUANCE6SELFSERVICET4Ͳ2NDLANGADDONDRPKGNR10VOC6LIC:CU,SR$129.60345226 NUANCE6SELFSERVICET4Ͳ3RDLANGADDONPKGNR10VOC6LIC:CU,SR $499.68345227 NUANCE6SELFSERVICET4Ͳ3RDLANGADDONDRPKGNR10VOC6LIC:CU,SR $129.60380912 NUANCE6DMͲEMAILLIC:CU;SR $536.40380914 NUANCE6DMͲEMAILDISASTERRECOVERYLIC:CU;SR $178.56381730 AAEPR7PERPORTMIGRATIONFROMAVAYAIVRWITHCONTRACTLIC:CU $192.00385421 NUANCE6SLFSVT31STLANGPKGNR10VOC6MPSMIGRATIONLIC:CU;SR$1,033.20385422 NUANCE10RECOGNIZERTͲ31STLANGMPSMIGRATIONLIC:CU;SR $918.00385423 NUANCE10RECOGNIZERTͲ32NDLANGMPSMIGRATIONLIC:CU;SR $183.60385424 NUANCE10RECOGNIZERTͲ33RDLANGMPSMIGRATIONLIC:CU;SR $183.60385425 NUANCE6VOCALIZER1STLANGMPSMIGRATIONLIC:CU;SR $488.16385426 NUANCE6VOCALIZER2NDLANGMPSMIGRATIONLIC:CU;SR $97.92385427 NUANCE6VOCALIZER3RD+LANGMPSMIGRATIONLIC:CU;SR$97.92385428 NUANCE6SLFSVT31STLANGPKGNR10VOC6DRMPSMIGRATIONLIC:CU;SR $401.76385429 NUANCE10RECOGNIZERTͲ31STLANGDRMPSMIGRATIONLIC:CU;SR $306.00385540 NUANCE10RECOGNIZERTͲ32NDLANGDRMPSMIGRATIONLIC:CU;SR $61.20385541 NUANCE10RECOGNIZERTͲ33RDLANGDRMPSMIGRATIONLIC:CU;SR $61.20385542 NUANCE6VOCALIZER1STLANGDRMPSMIGRATIONLIC:CU;SR$162.72385543 NUANCE6VOCALIZER2NDLANGDRMPSMIGRATIONLIC:CU;SR $32.40385544 NUANCE6VOCALIZER3RD+LANGDRMPSMIGRATIONLIC:CU;SR $32.40385551 NUANCE10RECOGNIZERTͲ41STLANGMPSMIGRATIONLIC:CU;SR $1,148.40385552 NUANCE10RECOGNIZERTͲ42NDLANGMPSMIGRATIONLIC:CU;SR $229.68385553 NUANCE10RECOGNIZERTͲ43RDLANGMPSMIGRATIONLIC:CU;SR$229.68385554 NUANCE10RECOGNIZERTͲ41STLANGDRMPSMIGRATIONLIC:CU;SR $383.04385555 NUANCE10RECOGNIZERTͲ42NDLANGDRMPSMIGRATIONLIC:CU;SR $76.32Contract No. DMS-17/18-044B Exhibit B 385556 NUANCE10RECOGNIZERTͲ43RDLANGDRMPSMIGRATIONLIC:CU;SR $76.32385557 NUANCE10RECOGNIZERTͲ11STLANGMPSMIGRATIONLIC:CU;SR $287.28385558 NUANCE10RECOGNIZERTͲ12NDLANGMPSMIGRATIONLIC:CU;SR $57.60385559 NUANCE10RECOGNIZERTͲ13RDLANGMPSMIGRATIONLIC:CU;SR $57.60385560 NUANCE10RECOGNIZERTͲ11STLANGDRMPSMIGRATIONLIC:CU;SR $95.76385561 NUANCE10RECOGNIZERTͲ12NDLANGDRMPSMIGRATIONLIC:CU;SR$19.44385562 NUANCE10RECOGNIZERTͲ13RDLANGDRMPSMIGRATIONLIC:CU;SR $19.44385563 NUANCE10RECOGNIZERTͲ21STLANGMPSMIGRATIONLIC:CU;SR $632.16385564 NUANCE10RECOGNIZERTͲ22NDLANGMPSMIGRATIONLIC:CU;SR $126.72385565 NUANCE10RECOGNIZERTͲ23RDLANGMPSMIGRATIONLIC:CU;SR $126.72385566 NUANCE10RECOGNIZERTͲ21STLANGDRMPSMIGRATIONLIC:CU;SR$210.96385567 NUANCE10RECOGNIZERTͲ22NDLANGDRMPSMIGRATIONLIC:CU;SR $41.76385568 NUANCE10RECOGNIZERTͲ23RDLANGDRMPSMIGRATIONLIC:CU;SR $41.76385569 NUANCE6DMͲNAMENORTHAMERICAMPSMIGRATIONLIC:CU;SR $229.68385570 NUANCE6DMͲNAMENORTHAMERICADRMPSMIGRATIONLIC:CU;SR $76.32385571 NUANCE6DMͲADDRESSUSMPSMIGRATIONLIC:CU;SR$373.68385572 NUANCE6DMͲADDRESSUSDISASTERRECOVERYMPSMIGRATIONLIC:CU;SR $124.56385573 NUANCE6DMͲADDRESS1LANGCANADAMPSMIGRATIONLIC:CU;SR $344.88385574 NUANCE6DMͲADDRESS1LANGCANADADRMPSMIGRATIONLIC:CU;SR $115.20385575 NUANCE6DMͲADDRESS2NDLANGCANADAMPSMIGRATIONLIC:CU;SR $69.12385576 NUANCE6DMͲADDRESS2NDLANGCANADADRMPSMIGRATIONLIC:CU;SR$23.04385577 NUANCE6DMͲSPELLINGMPSMIGRATIONLIC:CU;SR $229.68385578 NUANCE6DMͲSPELLINGDISASTERRECOVERYMPSMIGRATIONLIC:CU;SR $76.32385579 NUANCE6DMͲEMAILMPSMIGRATIONLIC:CU;SR $344.88385580 NUANCE6DMͲEMAILDISASTERRECOVERYMPSMIGRATIONLIC:CU;SR $115.20385581 NUANCE6DIALOGMODULEͲCORE1STLANGMPSMIGRATIONLIC:CU;SR $28.80385582 NUANCE6DIALOGMODULEͲCORE1STLANGDRMPSMIGRATIONLIC:CU;SR$9.36385583 NUANCE6DIALOGMODULEͲCORE2NDLANGMPSMIGRATIONLIC:CU;SR $5.75385584 NUANCE6DIALOGMODULEͲCORE2NDLANGDRMPSMIGRATIONLIC:CU;SR $1.92385585 NUANCE6DIALOGMODULEͲCORE3RDLANGMPSMIGRATIONLIC:CU;SR $5.75385586 NUANCE6DIALOGMODULEͲCORE3RDLANGDRMPSMIGRATIONLIC:CU;SR $1.92385593 NUANCE6ADAPTIVEDIALOGMODULE1STLANGMPSMGLIC:CU;SR $172.08385594 NUANCE6ADAPTIVEDIALOGMODULE1STLANGDRMPSMGLIC:CU;SR$57.60385595 NUANCE6ADAPTIVEDIALOGMODULE2NDLANGMPSMGLIC:CU;SR $34.56Contract No. DMS-17/18-044B Exhibit B 385596 NUANCE6ADAPTIVEDIALOGMODULE2NDLANGDRMPSMGLIC:CU;SR $11.52385597 NUANCE6ADAPTIVEDIALOGMODULE3RDLANGMPSMGLIC:CU;SR $34.56385598 NUANCE6ADAPTIVEDIALOGMODULE3RDLANGDRMPSMGLIC:CU;SR $11.52385599 NUANCE10RECOGNIZERT31STLANGMPSMIGRATIONͲMAINTLIC:CU;SR $612.72385600 NUANCE10RECOGNIZERT32NDLANGMPSMIGRATIONͲMAINTLIC:CU;SR $122.40385601 NUANCE10RECOGNIZERT33RDLANGMPSMIGRATIONͲMAINTLIC:CU;SR$122.40385602 NUANCE6VOCALIZER1STLANGMPSMIGRATIONͲMAINTLIC:CU;SR $325.44385603 NUANCE6VOCALIZER2NDLANGMPSMIGRATIONͲMAINTLIC:CU;SR $64.80385604 NUANCE6VOCALIZER3RD+LANGMPSMIGRATIONͲMAINTLIC:CU;SR $64.80385605 NUANCE10RECOGNIZERTͲ31STLANGDRMPSMGͲMAINTLIC:CU;SR $204.48385606 NUANCE10RECOGNIZERTͲ32NDLANGDRMPSMGͲMAINTLIC:CU;SR$41.04385607 NUANCE10RECOGNIZERTͲ33RDLANGDRMPSMGͲMAINTLIC:CU;SR $41.04385608 NUANCE6VOCALIZER1STLANGDRMPSMIGRATIONͲMAINTLIC:CU;SR $108.72385609 NUANCE6VOCALIZER2NDLANGDRMPSMIGRATIONͲMAINTLIC:CU;SR $21.60385610 NUANCE6VOCALIZER3RD+LANGDRMPSMIGRATIONͲMAINTLIC:CU;SR $21.60385617 NUANCE10RECOGNIZERTͲ41STLANGMPSMGͲMAINTLIC:CU;SR$766.80385618 NUANCE10RECOGNIZERTͲ42NDLANGMPSMGͲMAINTLIC:CU;SR $153.36385619 NUANCE10RECOGNIZERTͲ43RDLANGMPSMGͲMAINTLIC:CU;SR $153.36385620 NUANCE10RECOGNIZERTͲ41STLANGDRMPSMGͲMAINTLIC:CU;SR $255.60385621 NUANCE10RECOGNIZERTͲ42NDLANGDRMPSMGͲMAINTLIC:CU;SR $51.12385622 NUANCE10RECOGNIZERTͲ43RDLANGDRMPSMGͲMAINTLIC:CU;SR$51.12385623 NUANCE10RECOGNIZERTͲ11STLANGMPSMGͲMAINTLIC:CU;SR $191.52385624 NUANCE10RECOGNIZERTͲ12NDLANGMPSMGͲMAINTLIC:CU;SR $38.16385625 NUANCE10RECOGNIZERTͲ13RDLANGMPSMGͲMAINTLIC:CU;SR $38.16385626 NUANCE10RECOGNIZERTͲ11STLANGDRMPSMGͲMAINTLIC:CU;SR$64.08385627 NUANCE10RECOGNIZERTͲ12NDLANGDRMPSMGͲMAINTLIC:CU;SR $12.96385628 NUANCE10RECOGNIZERTͲ13RDLANGDRMPSMGͲMAINTLIC:CU;SR $12.96385629 NUANCE10RECOGNIZERTͲ21STLANGMPSMGͲMAINTLIC:CU;SR $421.20385630 NUANCE10RECOGNIZERTͲ22NDLANGMPSMGͲMAINTLIC:CU;SR $84.24385631 NUANCE10RECOGNIZERTͲ23RDLANGMPSMGͲMAINTLIC:CU;SR$84.24385632 NUANCE10RECOGNIZERTͲ21STLANGDRMPSͲMGMAINTLIC:CU;SR $140.40385633 NUANCE10RECOGNIZERTͲ22NDLANGDRMPSͲMGMAINTLIC:CU;SR $28.08385634 NUANCE10RECOGNIZERTͲ23RDLANGDRMPSͲMGMAINTLIC:CU;SR $28.08386710 AAEPR7MOBILE/VISUALIVRSYSTEMLIC:DS $6,400.00Contract No. DMS-17/18-044B Exhibit B 386711 AAEPR7MOB/VISUALIVRSYSTEMLABLIC:DS $2,560.00386712 AAEPR7MOBILEDAILYTRANSACTION500Ͳ10000LIC:DS $3.20386713 AAEPR7MOBILEDAILYTRANSACTION10001Ͳ50000LIC:DS $1.28386714 AAEPR7MOBILEDAILYTRANSACTION50001Ͳ100000LIC:DS $0.96386715 AAEPR7MOBILEDAILYTRANSACTION100001+LIC:DS $0.64386716 AAEPR7MOBILEMAXDAILYTRANSACTIONLABLIC:DS $1.92386717 AAEPR7MOBILE/VISUALIVRSYSTEMDRLIC:DS $2,560.00386730 NUANCER11VOCALPASSWORDSYSTEMLIC:CUSR$26,805.60386731 NUANCER11VOCALPASSWORDMAXDAILYTRNSTNT15000Ͳ10000LIC:CUSR $19.44386732 NUANCER11VOCALPWDMAXDAILYTRNSTNT210001Ͳ50000LIC:CUSR $15.84386733 NUANCER11VOCALPWDMAXDAILYTRNSTNT350001Ͳ100000LIC:CUSR $12.96386734 NUANCER11VOCALPASSWORDMAXDAILYTRNSTNT4100001+LIC:CUSR $10.08386739 NUANCER11VOCALPASSWORDSYSTEMHALIC:CUSR$6,699.60386740 NUANCER11VOCALPWDMAXDAILYTRNSTNT15000Ͳ10000HALIC:CUSR $4.79386741 NUANCER11VOCALPWDMAXDAILYTRNSTNT210001Ͳ50000HALIC:CUSR $4.02386742 NUANCER11VOCALPWDMAXDAILYTRNSTNT350001Ͳ100000HALIC:CUSR $3.25386743 NUANCER11VOCALPASSWORDMAXDAILYTRNSTNT4100001+HALIC:CUSR$2.49386757 NUANCER11VOCALPASSWORDSMBSYSTEMLIC:CUSR $15,318.00386758 NUANCER11VOCALPASSWORDTEST/DEVSYSTEMLIC:CUSR $9,190.80386759 NUANCER11FRAUDMINERSYSTEMLIC:CUSR $30,632.40386760 NUANCER11FRAUDMINERT15000Ͳ10000LIC:CUSR $8.64386761 NUANCER11FRAUDMINERT210001Ͳ50000LIC:CUSR $7.20386762 NUANCER11FRAUDMINERT350001Ͳ100000LIC:CUSR $5.86386763 NUANCER11FRAUDMINERT4100001+LIC:CUSR$4.48386764 NUANCER11FRAUDMINERSYSTEMHALIC:CUSR $7,657.20386765 NUANCER11FRAUDMINERT15000Ͳ10000HALIC:CUSR $2.15386766 NUANCER11FRAUDMINERT210001Ͳ50000HALIC:CUSR $1.81386767 NUANCER11FRAUDMINERT350001Ͳ100000HALIC:CUSR $1.46386768 NUANCER11FRAUDMINERT4100001+HALIC:CUSR $1.12386769 NUANCER11FRAUDMINERTEST/DEVLOPMENTSYSTEMLIC:CUSR $9,190.80386775NUANCER11EVALUATIONSTUDIOPERNODELIC:CUSR $3,830.40386776 NUANCER11VBEXPLORERMONTHLYACCESSLIC:CUSR $1,530.00386777 NUANCER11FREESPEECHSYSTEMLIC:CUSR $34,462.80386778 NUANCER11FREESPEECHMAXDAILYTRNSTNT15000Ͳ10000LIC:CUSR $19.44Contract No. DMS-17/18-044B Exhibit B 386779 NUANCER11FREESPEECHMAXDAILYTRNSTNT210001Ͳ50000LIC:CUSR $15.84386780 NUANCER11FREESPEECHMAXDAILYTRNSTNT350001Ͳ100000LIC:CUSR $12.96386781 NUANCER11FREESPEECHMAXDAILYTRNSTNT4100001+LIC:CUSR $10.08386786 NUANCER11FREESPEECHSEATST150Ͳ100LIC:CUSR $766.80386787 NUANCER11FREESPEECHSEATST2101Ͳ1000LIC:CUSR $497.52386788 NUANCER11FREESPEECHSEATST31001Ͳ5000LIC:CUSR$229.68386789 NUANCER11FREESPEECHSEATST45001+LIC:CUSR $191.52386790 NUANCER11FREESPEECHSYSTEMHALIC:CUSR $8,614.80386791 NUANCER11FREESPEECHT15000Ͳ10000HALIC:CUSR $4.79386792 NUANCER11FREESPEECHT210001Ͳ50000HALIC:CUSR $4.02386793 NUANCER11FREESPEECHT350001Ͳ100000HALIC:CUSR $3.25386794 NUANCER11FREESPEECHT41000001+HALIC:CUSR$2.49386799 NUANCER11FREESPEECHSEATST150Ͳ100HALIC:CUSR $191.52386800 NUANCER11FREESPEECHSEATST2101Ͳ1000HALIC:CUSR $124.56386801 NUANCER11FREESPEECHSEATST31001Ͳ5000HALIC:CUSR $57.60386802 NUANCER11FREESPEECHSEATST45001+HALIC:CUSR $47.52386816 NUANCER11FREESPEECHVOIPACQUISITIONSYSTEMLIC:CUSR $3,445.20386817 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT15000Ͳ10000LIC:CUSR$1.92386818 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT210001Ͳ50000LIC:CUSR $1.61386819 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT350001Ͳ100KLIC:CUSR $1.30386820 NUANCER11FREESPEECHVAMAXDAILYTRNSTNT4100001+LIC:CUSR $0.99386825 NUANCER11FREESPEECHVASEATST150Ͳ100LIC:CUSR $76.32386826 NUANCER11FREESPEECHVASEATST2101Ͳ1000LIC:CUSR$49.68386827 NUANCER11FREESPEECHVASEATST31001Ͳ5000LIC:CUSR $23.04386828 NUANCER11FREESPEECHVASEATST45001+LIC:CUSR $19.44386831 NUANCER11FREESPEECHTEST/DEVELOPMENTSYSTEMLIC:CUSR $9,190.80387954 NUR11FRAUDMINERSYSVALIC:CUSR $3,063.60387955 NUR11FRAUDMINERT15000Ͳ10KVALIC:CUSR $0.86387956 NUR11FRAUDMINERT210001Ͳ50KVALIC:CUSR$0.73387957 NUR11FRAUDMINERT350001Ͳ100KVALIC:CUSR $0.59387958 NUR11FRAUDMINERT4100001+VALIC:CUSR $0.45387959 NUR11SCTYSUITESRVRVP/FS/FMLIC:CUSR $72,756.00387970 NUR11SCTYSUITEAUTHNTRNSTNT12000Ͳ5000LIC:CUSR $23.04387971 NUR11SCTYSUITEAUTHNTRNSTNT25001Ͳ10000LIC:CUSR$19.44Contract No. DMS-17/18-044B Exhibit B 387972 NUR11SCTYSUITEAUTHNTRNSTNT310001Ͳ50000LIC:CUSR $15.84387973 NUR11SCTYSUITEAUTHNTRNSTNT450001Ͳ100000LIC:CUSR $12.96387974 NUR11SECURITYSUITEAUTHENTICATIONTRNSTNT5100001+LIC:CUSR $10.08387975 NUR11SECURITYSUITESERVERHAVPFSANDFMLIC:CUSR $18,187.20387976 NUR11SECURITYSUITEAUTHTRNSTNT1HA2000Ͳ5000LIC:CUSR$5.75387977 NUR11SECURITYSUITEAUTHTRNSTNT2HA5001Ͳ10000LIC:CUSR $4.79387978 NUR11SECURITYSUITEAUTHTRNSTNT3HA10001Ͳ50000LIC:CUSR $4.02387979 NUR11SECURITYSUITEAUTHTRNSTNT4HA50001Ͳ100000LIC:CUSR $3.25387980 NUR11SECURITYSUITEAUTHTRNSTNT5HA100001+LIC:CUSR $2.49387981 NUR11SECURITYSUITEFRAUDTRNSTNT12000Ͳ5000LIC:CUSR$6.13387982 NUR11SECURITYSUITEFRAUDTRNSTNT25001Ͳ10000LIC:CUSR $5.36387983 NUR11SECURITYSUITEFRAUDTRNSTNT310001Ͳ50000LIC:CUSR $4.59387984 NUR11SECURITYSUITEFRAUDTRNSTNT450001Ͳ100000LIC:CUSR $3.83387985 NUR11SECURITYSUITEFRAUDTRNSTNT5100001+LIC:CUSR $3.06387986 NUR11SECURITYSUITEFRAUDTRNSTNHAT12000Ͳ5000LIC:CUSR$1.53387987 NUR11SECURITYSUITEFRAUDTRNSTNHAT25001Ͳ10000LIC:CUSR $1.34387988 NUR11SECURITYSUITEFRAUDTRNSTNHAT310001Ͳ50000LIC:CUSR $1.15387989 NUR11SECURITYSUITEFRAUDTRNSTNHAT450001Ͳ100000LIC:CUSR $0.96387990 NUR11SECURITYSUITEFRAUDTRNSTNHAT5100001+LIC:CUSR$0.76387991 NUR11SECURITYSUITETEST/DEVSYSTEMLIC:CUSR $9,190.80397300 SURVEYASSISTR4BASELIC:DS $12,777.60397301 SURVEYASSISTR4BASEUPGRADELIC:DS $6,387.20397302 SURVEYASSISTR4LABBASELIC:DS $5,110.40397303 SURVEYASSISTR4INBOUNDVOICEPORTLIC:DS $640.00397304 SURVEYASSISTR4INBOUNDVOICEPORTUPGRADELIC:DS $320.00397305 SURVEYASSISTR4OUTBOUNDVOICEPORTLIC:DS $640.00397306 SURVEYASSISTR4OUTBOUNDVOICEPORTUPGRADELIC:DS$320.00397307 SURVEYASSISTR4ADDITIONALSERVERLIC:DS $3,833.60397308 SURVEYASSISTR4DIGITALBLOCKLIC:DS $960.00400426 AAEPR7CMR8PERPORTCONNECTPLDSLIC:CU $37.12403183 AAEPR7MOBILEDAILYTRANSACTION0Ͳ500DR/ELIC:DS $0.00403184 AAEPR7MOBILEDAILYTRANSACTION501Ͳ10000DRLIC:DS $1.06403185 AAEPR7MOBILEDAILYTRANSACTION10001Ͳ50000DRLIC:DS $0.43403186AAEPR7MOBILEDAILYTRANSACTION50001Ͳ100000DRLIC:DS $0.32Contract No. DMS-17/18-044B Exhibit B 403187 AAEPR7MOBILEDAILYTRANSACTION100001+DRLIC:DS $0.21403844 AEPR8VEVAPPSYSTEMLIC:DS,SR $0.00403845 AEPR8VEVAPPSYSTEMUPGRADELIC:DS,SR $0.00403847 AEPR8MPPVEVAPPSYSTEMLIC:DS,SR $0.00403848 AEPR8MPPVEVAPPSYSTEMUPGRADELIC:DS,SR $0.00403860 AEPR8AWSTRACKINGCODE $0.00403864 AEPR8PEREXPERIENCEPORTALMANAGERTRACKLIC:CU $0.00403865 AEPR8PEREXPERIENCEPORTALMANAGERTRACKUPGRADELIC:CU$0.00403870 AEPR8PERPORTLICENSENEWLIC:CU $768.00403871 AEPR8PERPORTLICENSEUPGRADELIC:CU $384.00403873 AEPR8PERPORTLICENSEFORSPEECHPACKAGELIC:CU $598.40403874 AAPR8PERPORTLICENSENEWSPEECHPACKAGEUPGRADELIC:CU $299.20403876 AEPR8PERPORTNEWAPPLICATIONPACKAGELIC:CU $320.00403889 AEPR8PERPORTNEWAPPLICATIONPACKAGEDISASTERRECOVERYLIC:CU$106.88403890 AEPR8PERPORTNEWAPPLPKGDISASTERRECOVERYUPGRADELIC:CU $5,315.20403892 AEPR8PERPORTDISASTERRECOVERYLIC:CU $256.00403893 AEPR8PERPORTDISASTERRECOVERYUPGRADELIC:CU $128.00403895 AEPR8PERPORTCALLANCHORINGLIC:CU $70.40403896 AEPR8PERPORTCALLANCHORINGUPGRADELIC:CU $35.20403898 AEPR8PERPORTCALLANCHORINGDRLIC:CU $24.32403899 AEPR8PERPORTCALLANCHORINGDRUPGRADELIC:CU$12.16403901 AEPR8LABSYSTEMPERPORTLIC:DS $192.00403902 AEPR8LABSYSTEMUPGRADEPERPORTLIC:DS $128.00403904 AEPR8PERSESSIONLABSIPSIGNALINGLIC:CU $19.80403905 AEPR8PERSESSIONLABSIPSIGNALINGUPGRADELIC:CU $9.90403907 AEPR8CALLANCHORINGLABLIC:CU $24.32403908 AEPR8CALLANCHORINGLABUPGRADELIC:CU $12.16403910 AEPR8MEDIAENCRYPTIONLIC:CU $70.40403911 AEPR8MEDIAENCRYPTIONUPGRADELIC:CU$35.20403913 AEPR8PERSESSIONSIPSIGNALINGLIC:CU $70.40403914 AEPR8PERSESSIONSIPSIGNALINGUPGRADELIC:CU $35.20403916 AEPR8PERSESSIPSIGNALINGDISASTERRECOVERYLIC:CU $24.32403917 AEPR8PERSESSIPSIGNALINGDISASTERRECOVERYUPGRADELIC:CU $12.80403919 AEPR8MULTICHANNELLABLIC:DS $3,520.00Contract No. DMS-17/18-044B Exhibit B 403920 AEPR8MULTICHANNELLABUPGRADELIC:DS $1,760.00403922 AEPR8PERPORTLABANNOUNCEMENTLIC:CU $59.40403923 AEPR8PERPORTLABANNOUNCEMENTUPGRADELIC:CU $29.70403925 AEPR8PERPORTLABENHANCEDCALLCLASSIFIERLIC:CU $39.60403926 AEPR8PERPORTLABENHANCEDCALLCLASSIFIERUPGRADELIC:CU $19.80403928 AEPR8MOBILEMAXDAILYTRANSACTIONLABLIC:DS $1.92403929 AEPR8MOBILEMAXDAILYTRANSACTIONLABUPGRADELIC:DS$0.96403931 AEPR8PERPORTMIGRATIONFROMAVAYAIVRWITHCONTRACTLIC:CU $192.00403932 AEPR8PERPORTAPPLICATIONPACKAGEMIGRATIONLIC:CU $160.00403934 AEPR8PERPORTNEWMIGRATIONFROMSIPSIGNALINGLIC:CU $576.00403935 AEPR8PERPORTNEWMIGRATIONFROMANNOUNCEMENTLIC:CU $448.00403936 AEPR8PERPORTMIGRATIONFROMAVAYAIVRLIC:CU $384.00403937 AEPR8PERPORTMIGRATIONFROMAVAYAIVRSPEECHPACKAGELIC:CU$297.60403945 AEPR8PERPORTENHANCEDCALLCLASSIFIERLIC:CU $140.80403947 AEPR8PERPORTENHANCEDCALLCLASSIFIERLICENSEUPGRADELIC:CU $70.40403949 AEPR8PERPORTENHANCEDCALLCLASSIFIERDSTRRECOVERYLIC:CU $46.08403950 AEPR8PERPORTENHANCEDCALLCLASSIFIERDSTRRECVRYUPGLIC:CU $23.68403952 AEPR8PERPORTANNOUNCEMENTLIC:CU $211.20403953 AEPR8PERPORTANNOUNCEMENTLICENSEUPGRADELIC:CU$105.60403955 AEPR8PERPORTANNOUNCEMENTDISASTERRECOVERYLIC:CU $70.40403956 AEPR8PERPORTANNOUNCEMENTDISASTERRECOVERYUPGRADELIC:CU $35.20403958 AEPR8SMS3600MSGͲHOURLIC:DS $7,603.20403959 AEPR8SMS3600MSGͲHOURUPGRADELIC:DS $3,801.60403961 AEPR8SMS3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,534.40403962 AEPR8SMS3600MSGͲHOURDISASTERRECOVERYUPGRADELIC:DS$1,267.20403967 AEPR8SMS3600MSGͲHOURAPPLICATIONPACKAGELIC:DS $3,456.00403968 EPR8SMS3600MSGͲHOURAPPLICATIONPACKAGEUPGRADELIC:DS $1,728.00403970 AEPR8EMAIL3600MSGͲHOURLIC:DS $6,336.00403971 AEPR8EMAIL3600MSGͲHOURUPGRADELIC:DS $3,168.00403973 AEPR8EMAIL3600MSGͲHOURDISASTERRECOVERYLIC:DS $2,112.00403974 AEPR8EMAIL3600MSGͲHOURDISASTERRECOVERYUPGRADELIC:DS$1,056.00403979 AEPR8EMAIL3600MSGͲHOURAPPLICATIONPACKAGELIC:DS $2,880.00403980 AEPR8EMAIL3600MSGͲHOURAPPLICATIONPACKAGEUPGRADELIC:DS $1,440.00403982 AEPR8EMAIL3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $960.00Contract No. DMS-17/18-044B Exhibit B 403983 AEPR8EMAIL3600MSGͲHOURAPPLPACKAGEDISASTERRECUPGLIC:DS $480.00403985 AEPR8SMS3600MSGͲHOURAPPLPACKAGEDISASTERRECOVERYLIC:DS $1,152.00403986 AEPR8SMS3600MSGͲHOURAPPLPACKAGEDISASTERRECUPGLIC:DS $576.00403988 AEPR8MOBILE/VISUALIVRSYSTEMLIC:DS $6,400.00403989 AEPR8MOBILE/VISUALIVRSYSTEMUPGRADELIC:DS $6,400.00403990 AEPR8MOBILE/VISUALIVRSYSTEMUPGRADEENTITLEMENTLIC:DS$6,400.00403997 AEPR8MOBILEDAILYTRANSACTION500Ͳ10000LIC:DS $3.20403998 AEPR8MOBILEDAILYTRANSACTION500Ͳ10000UPGRADELIC:DS $3.20403999 AEPR8MOBILEDAILYTRANSACTION500Ͳ10000UPGRADEENTLIC:DS $3.20404000 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000LIC:DS $1.28404001 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000UPGRADELIC:DS $1.28404002 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000UPGRADEENTLIC:DS$1.28404003 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000LIC:DS $0.96404004 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000UPGRADELIC:DS $0.96404005 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000UPGRADEENTLIC:DS $0.96404006 AEPR8MOBILEDAILYTRANSACTION100001+LIC:DS $0.64404007 AEPR8MOBILEDAILYTRANSACTION100001+UPGRADELIC:DS $0.64404008 AEPR8MOBILEDAILYTRANSACTION100001+UPGRADEENTLIC:DS $0.64404009AEPR8MOBILE/VISUALIVRSYSTEMDRLIC:DS $2,560.00404010 AEPR8MOBILE/VISUALIVRSYSTEMDRUPGRADELIC:DS $1,280.00404018 AEPR8MOBILEDAILYTRANSACTION501Ͳ10000DRLIC:DS $1.06404019 AEPR8MOBILEDAILYTRANSACTION501Ͳ10000DRUPGRADELIC:DS $1.06404020 AEPR8MOBILEDAILYTRANSACTION501Ͳ10000DRUPGRADEENTLIC:DS $1.06404021 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000DRLIC:DS $0.43404022 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000DRUPGRADELIC:DS$0.43404023 AEPR8MOBILEDAILYTRANSACTION10001Ͳ50000DRUPGENTLIC:DS $0.43404024 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000DRLIC:DS $0.32404025 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000DRUPGRADELIC:DS $0.32404026 AEPR8MOBILEDAILYTRANSACTION50001Ͳ100000DRUPGENTLIC:DS $0.32404027 AEPR8MOBILEDAILYTRANSACTION100001+DRLIC:DS$0.21404028 AEPR8MOBILEDAILYTRANSACTION100001+DRUPGRADELIC:DS $0.21404029 AEPR8MOBILEDAILYTRANSACTION100001+DRUPGRADEENTLIC:DS $0.21404030 AEPR8GOOGLESPEECHASRCONNECTPERPTLIC:CU $76.80404031 AEPR8GOOGLESPEECHASRCONNECTPERPTUPGRADELIC:CU $38.40Contract No. DMS-17/18-044B Exhibit B 404033 AEPR8GOOGLESPEECHASRCONNECTPERPTDRLIC:CU $25.60404034 AEPR8GOOGLESPEECHASRCONNECTPERPTDRUPGRADELIC:CU $12.80404036 AEPR8GOOGLEDIALOGFLOWASRPERPTLIC:CU $140.80404037 AEPR8GOOGLEDIALOGFLOWASRPERPTUPGRADELIC:CU $70.40404039 AEPR8GOOGLEDIALOGFLOWASRPERPTDRLIC:CU $46.72404040 AEPR8GOOGLEDIALOGFLOWASRPERPTDRUPGRADELIC:CU$23.36404048 AEPR8ASRPROXY3PTYCONNECTPERPORTLIC:CU $281.60404049 AEPR8ASRPROXY3PTYCONNECTPORTUPGRADELIC:CU $140.80404051 AEPR8TTSPROXY3PTYCONNECTPERPORTLIC:CU $140.80404052 AEPR8TTSPROXY3PTYCONNECTPORTUPGRADELIC:CU $70.40404063 AEPR8ASRPROXY3PTYCONNECTPERPORTDRLIC:CU $93.44404064 AEPR8TTSPROXY3PTYCONNECTPERPORTDRLIC:CU$46.72404065 AEPR8TTSPROXY3PTYCONNECTPERPORTDRUPGRADELIC:CU $23.36404077 AEPR8ADDITIONALOUTBOUNDPOMPORTLIC:CU $86.40404078 AEPR8ADDITIONALOUTBOUNDPOMPORTMIGRATIONLIC:CU $43.52404079 AEPR8ADDITIONALOUTBOUNDPOMPORTMIGRATIONENTITLEMENTLIC:CU $0.00404080 AEPR8ADDITIONALOUTBOUNDPOMPORTDISASTERRECOVERYLIC:CU $42.88ProactiveContact,Hardware187049 AVAYAPROACTIVECONTACTLARGECABINETSYSTEMLABELUSANDCANADA $16.00187050 AVAYAPROACTIVECONTACTLARGECABINETLABELFORCEMARK $6.32213876 APCSWITCHUPGRADEKITDGTLSWITCHCNTLRORENHNETWORKBUSCNTLR $4,169.60213942 APCMODEMPLUSMOUNTINGKIT $520.96213949 APCPG230RACKMOUNTABLESYSTEMCABINET $10,867.20247873 APCACCESSSERVERLANTRONIX8PORTKITROHS $2,393.60700170269 APCSHIELDFERRITERS232CABLEW/CASE.5INCHES$1.89700248388 PREDICTIVEDIALERSYSTEMLABELTUV/GSLOGO $3.79700408982 APCCBLASSEMBLYTWOLVPCCARDSTODIGITALSWITCHCONTROLLERROHS $158.08700409030 APCCABLELANTRONIXͲCPUDB9FͲDB9F3FTROHS $31.36700409048 APCCABLELANTRONIXSWITCHDB9FͲSB25M4FTROHS $31.36700409154 APCOLIC/QT1/QE1MOUNTINGKITFORMDFADAPTERROHS $28.16700428147 AVAYAPROACTIVECONTACTOLICCABLEASSEMBLYROHS $489.60700428329 APCCABLEASSEMBLYSCSIBUSENBCTRANSITIONMODULEROHS$142.08700428345 APCCABLEASSEMBLYPOWERHARDDISKDRIVEROHS $37.76700428618 APCRACKMOUNTKITFORPG230RACKMOUNTABLESYSTEMROHS $473.60Contract No. DMS-17/18-044B Exhibit B 700428683 AVAYAPROACTIVECONTACTFANTRAYFORPG230RACKMOUNTABLERHS $110.72700448038 APCOPERATORLINEINTERFACE2CARD24PORT $2,592.00700448137 APCENHANCEDNETWORKBUSCONTROLLER $2,115.20700448186 APCDIGITALSIGNALPROCESSOR24:1CARD $1,769.60700448228 APCLARGEPORTVOICECARDSCSITERMINATOR $173.44700448269 APCCABLELANTRONIXMODEMDB9FDB25M15FT $37.76700448384 APCOPERATORLINEINTERFACECARDINPUT/OUTPUTMODULE $631.68700461908 AVAYAPROACTIVECONTACTDIGITALSWITCHTOCSUCABLE(DB15ͲRJ45)$39.04700463904 AVAYAPROACTIVECONTACTQUADDIGITALTRUNKCARD2 $1,388.80700466774 AVAYAPROACTIVECONTACTDIGITALSWITCHTOCMCABLE(DB15Ͳ50PIN) $56.96700471956 AVAYAPROACTIVECONTACTPG230RMETHERNETKITWITHMOUNTING $505.60700472681 APCQUADE1COAXIALADAPTERROHS6/6 $221.44700472715 APCQUADCARDMAINDISTRIBUTIONFRAMEADAPTERROHS6/6 $158.08700472756 APCLARGEPORTVOICE2CARDENHANCED$1,286.40700473739 AVAYAPROACTIVECONTACTINTERNETPROTOCOLTELEPHONYCARD $1,328.00700474372 APCQUADTWISTEDPAIRINPUT/OUTPUTMODULEROHS6/6 $646.40700474380 APCQUADCOAXIALINPUT/OUTPUTMODULEROHS6/6 $631.68700474398 AVAYAPROACTIVECONTACTIPTCI/OMODULE $631.68700474430 AVAYAPROACTIVECONTACTIPTCBACKPLANEADAPTER $221.44700500087 APCNORTHAMERICANPOWERCORD $7.04700500417 APCACCESSSERVER8PORTLANTRONIXSLC8 $2,233.60ProactiveContact,Model193996 PROACTIVECONTACTMODEL $0.00197256 AVAYAPROACTIVECONTACTADDITIONMODEL $0.00197257 AVAYAPROACTIVECONTACTUPGRADEMODEL $0.00ProactiveContact,Hardware700428691 AVAYAPROACTIVECONTACTENBCTOINPUT/OUTPUTCARDCABLEROHS $53.76700500077 APCPG230RMENHANCEDSINGLEMODEPOWERSUPPLY $2,652.80700500080 APCPG230RMENHANCEDREDUNDANTPOWERSUPPLY $4,019.20700500892 APCACCESSSERVER8PORTLANTRONIXSLC8KIT $2,297.60338686 AVAYAPROACTIVECONTACTSERVERUPGRADEMOUNTINGKITFOR30UCABINET $2,844.80ProactiveContact,SoftwareLicense194206 AVAYAPROACTIVECONTACTSYSTEMDATABASELICENSELIC:DS $0.00195362 AVAYAPROACTIVECONTACTNEWCTIOFFER $0.00Contract No. DMS-17/18-044B Exhibit B 196606 APCDEMO/DEVCONNECT10AGENTAND2SUPERVISORWITHMEDIALIC:CU,DS $3,328.00207710 AVAYAPROACTIVECONTACTENTERPRISEENABLE $0.00227906 APCR4PREVIEWCTIPERAGENTLIC:CU $320.00227907 APCR4PREDICTIVECTIPERAGENTLIC:CU $1,280.00227910 APCR4PREVIEWCTITOPREDICTIVECTIPERAGENTLIC:CU $960.00227911 APCR4PREVIEWCTIPERSUPERVISORLIC:CU $633.60227912 APCR4PREDICTIVECTIPERSUPERVISORLIC:CU $3,379.20227915 APCR4PREVIEWTOPREDICTIVECTIPERSUPERVISORLIC:CU$2,745.60227916 APCR4PREDICTIVEPERAGENTLIC:CU $1,971.20227919 APCR4PREVIEWCTITOPREDICTIVEPERAGENTLIC:CU $1,619.20227920 APCR4PREDICTIVECTITOPREDICTIVEPERAGENTLIC:CU $563.20227921 APCR4PREDICTIVEPERSUPERVISORLIC:CU $3,379.20227924 APCR4PREVIEWCTITOPREDICTIVEPERSUPERVISORLIC:CU $2,745.60227925 APCR4PREDICTIVECTITOPREDICTIVEPERSUPERVISORLIC:CU$35.20229470 APCR5PREVIEWCTIPERAGENTLIC:CU $320.00229471 APCR5PREDICTIVECTIPERAGENTLIC:CU $1,280.00229472 APCR5PREVIEWCTIPERAGENTUPGRADELIC:CU $112.00229474 APCR5PREDICTIVECTIPERAGENTUPGRADELIC:CU $448.00229476 APCR5PREVIEWCTITOPREDICTIVECTIPERAGENTLIC:CU $960.00229477 APCR5PREVIEWCTIPERSUPERVISORLIC:CU $576.00229478 APCR5PREDICTIVECTIPERSUPERVISORLIC:CU$3,072.00229479 APCR5PREVIEWCTIPERSUPERVISORUPGRADELIC:CU $201.60229481 APCR5PREDICTIVECTIPERSUPERVISORUPGRADELIC:CU $1,075.20229483 APCR5PREVIEWTOPREDICTIVECTISUPERVISORLIC:CU $2,496.00229484 APCR5PREDICTIVEPERAGENTLIC:CU $1,792.00229485 APCR5PREDICTIVEPERAGENTUPGRADELIC:CU $627.20229487 APCR5PREVIEWCTITOPREDPERAGENTLIC:CU $1,472.00229488 APCR5PREDICTIVECTITOPREDPERAGENTLIC:CU$512.00229489 APCR5PREDICTIVEPERSUPERVISORLIC:CU $3,072.00229490 APCR5PREDICTIVEPERSUPERVISORUPGRADELIC:CU $1,075.20229492 APCR5PREVIEWCTITOPREDICTIVEPERSUPERVISORLIC:CU $2,496.00229493 APCR5PREDICTIVECTITOPREDICTIVEPERSUPERVISORLIC:CU $32.00263841 APCR5PREVIEWCTIADDAGENTLIC:CU $320.00263842 APCR5PREDICTIVECTIADDAGENTLIC:CU $1,280.00Contract No. DMS-17/18-044B Exhibit B 263843 APCR5PREVIEWCTIADDSUPERVISORLIC:CU $576.00263844 APCR5PREDICTIVECTIADDSUPERVISORLIC:CU $3,072.00263845 APCR5PREDICTIVEADDAGENTLIC:CU $1,792.00263846 APCR5PREDICTIVEADDSUPERVISORLIC:CU $3,072.00266040 APOM2.X/AAEP6.XPERPORTOUTBOUNDVOICELIC:CU $640.00266041 APOM2.X/AAEP6.XEMAILCHANNELSLIC:DS $6,400.00266042 APOM2.X/AAEP6.XSMSCHANNELSLIC:DS $6,400.00266043 APOM2.X/AAEP6.XPERPORTOUTBOUNDVOICETRACKINGLIC:CU $0.00266044APOM2.X/AAEP6.XEMAILCHANNELSTRACKINGLIC:DS $0.00266045 APOM2.X/AAEP6.XSMSCHANNELSTRACKINGLIC:CU $0.00266052 APOM2.X/AAEP6.XDRPERPORTOUTBOUNDVOICELIC:CU $213.12266053 APOM2.X/AAEP6.XDREMAILCHANNELSLIC:DS $2,133.12266054 APOM2.X/AAEP6.XDRSMSCHANNELSLIC:DS $2,133.12266055 APOM2.X/AAEP6.XDRPERPORTOUTBOUNDVOICETRACKINGLIC:CU $0.00266056 APOM2.X/AAEP6.XDREMAILCHANNELSTRACKINGLIC:DS$0.00266057 APOM2.X/AAEP6.XDRSMSCHANNELSTRACKINGLIC:DS $0.00272800 AAPC7CONTACTFLOWANALYTICSUSERLIC:CU $38.40385323 APCR5PREVIEWPERAGENTLIC:CU $448.00385324 APCR5PREVIEWADDAGENTLIC:CU $448.00385325 APCR5PREVIEWTOPREDICTIVEPERAGENTLIC:CU $1,344.00385326 APCR5PREVIEWPERSUPERVISORLIC:CU $576.00385327 APCR5PREVIEWADDSUPERVISORLIC:CU $576.00385328 APCR5PREVIEWTOPREDICTIVESUPERVISORLIC:CU $2,496.00391721 AVAYAPROACTIVECONTACTTENATNONBOARDDATABASELIC:CU$2,500.00398483 AVAYAPROACTIVECONTACTSYSTEMOSLICENSELIC:SR $0.00700513703 APCR5.2AGENT/SERVERSOFTWAREMEDIA $387.20700513704 APCR5.2SUPERVISORSOFTWAREMEDIA $85.12ProactiveContact,Media224353 AVAYAPROACTIVECONTACTENBCSFTWMEDIA02 $22.40700459290 HPͲUX11iUPDATEFOR3.0.3SRK $32.00700500965 AVAYAPROACTIVECONTACTR5.0AGENTANDSERVERSOFTWAREMEDIA $382.08700500966 AVAYAPROACTIVECONTACTR5.0SUPERVISORSOFTWAREMEDIA $83.84700501275 AVAYAPROACTIVECONTACT4.2SERVICEPACK1BUNDLE $0.00700501824 SYNTELATEDESIGNER $9,577.60Contract No. DMS-17/18-044B Exhibit B 700501825 SYNTELATESUPERVISOR $5,107.20700501826 SYNTELATEWEBAGENT $252.80700501827 SYNTELATEWEBAGENTPRO $572.80700501828 SYNTELATEENTERPRISEAGENT $956.80700509677 AVAYAPROACTIVECONTACTR5.1.1AGENT/SERVERSOFTWAREMEDIA $387.20700509683 AVAYAPROACTIVECONTACTR5.1.1SUPERVISORSOFTWAREMEDIA $85.12700504976 APCR5.1AGT/SERVERSFTWMEDIA $387.20700504977 APCR5.1SUPVSFTWMEDIA $85.12700511312 AVAYAPROACTIVECONTACTR5.1.2AGENT/SERVERSOFTWAREMEDIA $387.20700511313 AVAYAPROACTIVECONTACTR5.1.2SUPERVISORSOFTWAREMEDIA $85.12700513565 APCR5.1.3AGENT/SERVERSOFTWAREMEDIA $387.20700513566 APCR5.1.3SUPERVISORSOFTWAREMEDIA$85.12ProactiveOutreachManager,SoftwareLicense229302 AVAYAPROACTIVEOUTREACHMANAGER2.XPERPORTOUTBOUNDVOICELIC:CU $640.00229303 AVAYAPROACTIVEOUTREACHMANAGER2.XEMAILCHANNELSLIC:DS $6,400.00229304 AVAYAPROACTIVEOUTREACHMANAGER2.XSMSCHANNELSLIC:DS $6,400.00259763 AVAYAPROACTIVEOUTREACHMANAGER2.XLABPTOUTBOUNDVOICELIC:CU $320.00259764 AVAYAPROACTIVEOUTREACHMANAGER2.XLABEMAILCHANNELSLIC:DS $3,200.00259765 AVAYAPROACTIVEOUTREACHMANAGER2.XLABSMSCHANNELSLIC:DS $3,200.00263780 AVAYAPROACTIVEOUTREACHMGR2.XDSTRRCVRYPORTOUTBOUNDVCELIC:CU$213.12263781 AVAYAPROACTIVEOUTREACHMGR2.XDSTRRCVRYEMAILCHANNELSLIC:DS $2,133.12263782 AVAYAPROACTIVEOUTREACHMGR2.XDSTRRCVRYSMSCHANNELSLIC:DS $2,133.12266280 SYNTELATEWEBAGENTTOWEBAGENTPROUPGRADELIC:CU $368.00266281 SYNTELATEWEBAGENTTOENTERPRISEAGENTUPGRADELIC:CU $828.80266282 SYNTELATEWEBAGENTPROTOENTERPRISEAGENTUPGRADELIC:CU $636.80267173 APOMR3OUTBOUNDPERPORTVOICELIC:CU $960.00267174APOMR3EMAILCHANNELSLIC:DS $6,400.00267175 APOMR3SMSCHANNELSLIC:DS $6,400.00267176 APOMR3PREVIEWVOICELIC:CU $128.00267177 APOMR3PREDICTIVEVOICELIC:CU $256.00267178 APOMR3PREVIEWTOPREDICTIVEVOICEMIGRATIONLIC:CU $128.00267179 APOMR3OUTBNDPERPORTVOICEUPGRADELIC:CU $320.00267191 APOMR3EMAILCHANNELSUPGRADELIC:DS $3,200.00267193 APOMR3SMSCHANNELSUPGRADELIC:DS $3,200.00Contract No. DMS-17/18-044B Exhibit B 267195 APOMR3PROACTIVECONTACTOUTBOUNDVOICEPORTMIGRATIONLIC:CU $480.00267196 APOMR3PROACTIVECONTACTOUTBOUNDPREVIEWMIGRATIONLIC:CU $64.00267197 APOMR3PROACTIVECONTACTOUTBOUNDPREDICTIVEMIGRATIONLIC:CU $128.00267198 APOMR3PROACTIVECONTACTSUPERVISORTOPOMPREDICTIVELIC:CU $0.00267203 APOMR3DROUTBOUNDPERPORTVOICELIC:CU $320.00267204 APOMR3DREMAILCHANNELSLIC:DS $2,133.12267205 APOMR3DRSMSCHANNELSLIC:DS $2,133.12267206 APOMR3DRPREVIEWVOICELIC:CU$42.24267207 APOMR3DRPREDICTIVEVCELIC:CU $85.12267208 APOMR3DRPREVIEWTOPREDICTIVEMIGRATIONVOICELIC:CU $42.24267212 APOMR3LABOUTBOUNDPERPORTVOICELIC:CU $320.00267213 APOMR3LABEMAILCHANNELSLIC:DS $2,133.12267214 APOMR3LABSMSCHANNELSLIC:DS $2,133.12267215 APOMR3LABPREDICTIVEVOICELIC:CU $85.12304083 APOMR3LABOUTBNDPERPORTVOICEUPGRADELIC:CU$160.00304084 APOMR3LABEMAILCHANNELSUPGRADELIC:DS $1,066.88304085 APOMR3LABSMSCHANNELSUPGRADELIC:DS $1,066.88304086 APOMR3DISASTERRECOVERYOUTBOUNDPERPORTVOICEUPGRADELIC:CU $160.00304087 APOMR3DISASTERRECOVERYEMAILCHANNELSUPGRADELIC:DS $1,066.88304088 APOMR3DISASTERRECOVERYSMSCHANNELSUPGRADELIC:DS $1,066.88305354 SYNTELATEDESIGNERFORPROACTIVEOUTREACHMANAGERLIC:SR,DS $5,742.00305355 SYNTELATEWEBAGENTFORPROACTIVEOUTREACHMANAGERLIC:DS,CU$383.04305356 SYNTELATEENTERPRISEAGENTFORPOMLIC:DS,CU $957.60305357 SYNTELATEUPGRADEWEBAGENTTOENTERPRISEAGENTFORPOMLIC:DS,CU $574.56381020 APOMR3MANUALDIALAGENTLIC:CU $128.00381021 APOMR3DISASTERRECOVERYMANUALDIALAGENTLIC:CU $42.24391452 SYNTELATEBASICFORPROACTIVEOUTREACHMANAGERLIC:DS,CU $340.48391453 SYNTELATEPROFORPROACTIVEOUTREACHMANAGERLIC:DS,CU $851.20391454 SYNTELATEUPGRADEBASICTOPROPROACTIVEOUTREACHMNGRLIC:DS,CU$510.72401095 APOMR3ENTERPRISEBEHAVIORPAIRINGENABLELIC:CU $25.60401096 APOMR3EXTERNALSELECTIONINTERFACELIC:CU $25.60401097 APOMR3ADVANCEDLISTANDCAMPAIGNMANAGEMENTLIC:CU $128.00401098 APOMR3AGENTWEBAPISERVICELIC:CU $128.00402571 NOBLEOnQSOFTWARELIC:SR $0.72Contract No. DMS-17/18-044B Exhibit B 402572 NOBLEGAMIFICATIONSOFTWARELIC:SR $0.72SelfServiceͲInteractiveResponse,Model193896 AVAYAVOICEPORTALMODEL $0.00197266 SELFSERVICEADDITIONMODEL $0.00213075 SELFSERVICEUPGRADESMODEL $0.00SelfServiceͲInteractiveResponse,SoftwareLicense176805 NUANCEMAINTENANCESUPPORTLIC:SR $32.00186576 NUANCEASR/TTSLANGUAGEARA $0.00212508 NUANCE2.0OSDMCORELIC:CU,SR $19.44212509 NUANCE2.0ADDRESSOSDMLIC:CU,SR $536.40212511 NUANCE2.0NAMESOSDMLIC:CU,S $321.84212513 NUANCE2.0ADDRESSOSDMDISASTERRECOVERYLIC:CU,SR $178.56212514 NUANCE2.0NAMESOSDMDISASTERRECOVERYLIC:CU,SR $107.28212515 NUANCE2.0OSDMCOREDISASTERRECOVERYLIC:CU,SR $6.38226763 LOQUENDOSTANDARD1STLANGUAGELIC:CU,SR $383.04226765 LOQUENDOADDITIONALLANGUAGELIC:CU,SR $92.16228280 NUANCETTSGENERATIONPORTLIC:CU,SR$4,086.00228281 NUANCETTSNOTIFICATIONPORTLIC:CU,SR $56.16228282 LOQUENDOSTANDARD1STLANGUAGEDISASTERRECOVERYLIC:CU,SR $126.72228284 LOQUENDOADDITIONALLANGUAGEDISASTERRECOVERYLIC:CU,SR $30.96268901 NUANCEADAPTIVEDIALOGMODULE1STLANGUAGELIC:CU,SR $242.56268902 NUANCEADAPTIVEDIALOGMODULE2ND+LANGUAGELIC:CU,SR $48.64268904 NUANCEADAPTIVEDIALOGMODULE1STDRLANGUAGELIC:CU,SR $80.64268905 NUANCEADAPTIVEDIALOGMODULE2ND+DRLANGUAGELIC:CU,SR $16.00271843 LOQUENDOSTANDARD1STLANGUAGETONRͲVOCBUNDLELIC:CU,SR$325.44271844 LOQUENDOPREMIUM1STLANGUAGETONRͲVOCBUNDLELIC:CU,SR $38.16271845 LOQUENDOADDITIONALLANGUAGETONUANCERECOGNIZERLIC:CU,SR $115.20271846 LOQUENDOADDITIONALLANGUAGETOVOCALIZERLIC:CU,SR $57.60271847 LOQUENDOSTD1STLANGTONRͲVOCBUNDLEDRLIC:CU,SR $187.92271848 LOQUENDOPREM1STLANGTONRͲVOCBUNDLEDRLIC:CU,SR $15.12271849 LOQUENDOADDITIONALLANGUAGETONUANCERECOGNIZERDRLIC:CU,SR$38.16271850 LOQUENDOADDITIONALLANGUAGETOVOCALIZERDRLIC:CU,SR $19.44271883 NUANCERECOGNIZER10TͲ21STLANGUAGELIC:CU,SR $936.00271884 NUANCERECOGNIZER10TͲ22NDLANGUAGELIC:CU,SR $187.92Contract No. DMS-17/18-044B Exhibit B 271885 NUANCERECOGNIZER10TͲ23RDLANGUAGELIC:CU,SR $187.92271886 NUANCERECOGNIZER10TͲ31STLANGUAGELIC:CU,SR $1,360.80271887 NUANCERECOGNIZER10TͲ32NDLANGUAGELIC:CU,SR $272.88271888 NUANCERECOGNIZER10TͲ33RDLANGUAGELIC:CU,SR $272.88271889 NUANCERECOGNIZER10TͲ41STLANGUAGELIC:CU,SR $1,530.00271890 NUANCERECOGNIZER10TͲ42NDLANGUAGELIC:CU,SR $339.84271891 NUANCERECOGNIZER10TͲ43RDLANGUAGELIC:CU,SR$339.84271893 NUANCERECOGNIZER10TͲ2TOTͲ3UPGRADELIC:CU,SR $516.96271894 NUANCERECOGNIZER10TͲ2TOTͲ4UPGRADELIC:CU,SR $689.04271895 NUANCERECOGNIZER10T3TOT4UPGRADE1STLANGUAGELIC:CU,SR $306.00271896 NUANCERECOGNIZER10T3TOT4UPGRADE2+LANGUAGELIC:CU,SR $61.20271897 NUANCERECOGNIZER10TͲ21STLANGUAGEDISASTERRECOVERYLIC:CU,SR $210.96271898 NUANCERECOGNIZER10TͲ22NDLANGUAGEDISASTERRECOVERYLIC:CU,SR$42.48271899 NUANCERECOGNIZER10TͲ23RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $42.48271900 NUANCERECOGNIZER10TͲ31STLANGUAGEDISASTERRECOVERYLIC:CU,SR $453.60271901 NUANCERECOGNIZER10TͲ32NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $90.72271902 NUANCERECOGNIZER10TͲ33RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $90.72271903 NUANCERECOGNIZER10TͲ41STLANGUAGEDISASTERRECOVERYLIC:CU,SR$383.04271904 NUANCERECOGNIZER10TͲ42NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $76.32271905 NUANCERECOGNIZER10TͲ43RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $76.32271906 NUANCERECOGNIZER10T3TOT4UPGRADE1STLANGUAGEDRLIC:CU,SR $101.52271907 NUANCERECOGNIZER10T3TOT4UPGRADE2+LANGUAGEDRLIC:CU,SR $20.88399780 NUANCERECOGNIZER11TIER21STLANGUAGELIC:CU,SR $842.40399781NUANCERECOGNIZER11TIER21STLANGUAGEDSTRRCVRYLIC:CU,SR $283.68399782 NUANCERECOGNIZER11TIER22NDLANGUAGELIC:CU,SR $168.48399783 NUANCERECOGNIZER11TIER22NDLANGUAGEDSTRRCVRYLIC:CU,SR $57.60399784 NUANCERECOGNIZER11TIER23RDLANGUAGELIC:CU,SR $168.48399785 NUANCERECOGNIZER11TIER23RDLANGUAGEDSTRRCVRYLIC:CU,SR $57.60399786 NUANCERECOGNIZER11TIER31STLANGUAGELIC:CU,SR$1,224.00399787 NUANCERECOGNIZER11TIER31STLANGUAGEDSTRRCVRYLIC:CU,SR $409.68399788 NUANCERECOGNIZER11TIER32NDLANGUAGELIC:CU,SR $244.80399789 NUANCERECOGNIZER11TIER32NDLANGUAGEDSTRRCVRYLIC:CU,SR $82.08399790 NUANCERECOGNIZER11TIER33RDLANGUAGELIC:CU,SR $244.80399791 NUANCERECOGNIZER11TIER33RDLANGUAGEDSTRRCVRYLIC:CU,SR $82.08Contract No. DMS-17/18-044B Exhibit B 399792 NUANCERECOGNIZER11TIER41STLANGUAGELIC:CU,SR $1,530.00399793 NUANCERECOGNIZER11TIER41STLANGUAGEDSTRRCVRYLIC:CU,SR $510.48399794 NUANCERECOGNIZER11TIER42NDLANGUAGELIC:CU,SR $306.00399795 NUANCERECOGNIZER11TIER42NDLANGUAGEDSTRRCVRYLIC:CU,SR $102.96399796 NUANCERECOGNIZER11TIER43RDLANGUAGELIC:CU,SR $306.00399797 NUANCERECOGNIZER11TIER43RDLANGUAGEDSTRRCVRYLIC:CU,SR $102.96399798NUANCERECOGNIZER11DRAGONVOICELANGUAGELIC:CU,SR $229.68399799 NUANCERECOGNIZER11DRAGONVOICELANGDRLIC:CU,SR $76.32399800 NUANCERECOGNIZER11T2TOT3UPGRADE1STLANGUAGELIC:CU,SR $383.04399801 NUANCERECOGNIZER11T2TOT3UPGRADE1STLANGUAGEDRLIC:CU,SR $128.16399802 NUANCERECOGNIZER11T2TOT3UPGRADE2NDLANGUAGELIC:CU,SR $76.32399803 NUANCERECOGNIZER11T2TOT3UPGRADE2NDLANGUAGEDRLIC:CU,SR$25.92399804 NUANCERECOGNIZER11T2TOT3UPGRADE3RDLANGUAGELIC:CU,SR $76.32399805 NUANCERECOGNIZER11T2TOT3UPGRADE3RDLANGUAGEDRLIC:CU,SR $25.92399806 NUANCERECOGNIZER11T3TOT4UPGRADE1STLANGUAGELIC:CU,SR $306.00399807 NUANCERECOGNIZER11T3TOT4UPGRADE1STLANGUAGEDRLIC:CU,SR $102.96399808 NUANCERECOGNIZER11T3TOT4UPGRADE2NDLANGUAGELIC:CU,SR$61.20399809 NUANCERECOGNIZER11T3TOT4UPGRADE2NDLANGUAGEDRLIC:CU,SR $20.88399810 NUANCERECOGNIZER11T3TOT4UPGRADE3RDLANGUAGELIC:CU,SR $61.20399811 NUANCERECOGNIZER11T3TOT4UPGRADE3RDLANGUAGEDRLIC:CU,SR $20.88399812 NUANCEVOCALIZERR71STLANGUAGELIC:CU,SR $650.88399813 NUANCEVOCALIZERR71STLANGUAGEDISASTERRECOVERYLIC:CU,SR $217.44399814 NUANCEVOCALIZERR72NDLANGUAGELIC:CU,SR$130.32399815 NUANCEVOCALIZERR72NDLANGUAGEDISASTERRECOVERYLIC:CU,SR $43.92399816 NUANCEVOCALIZERR73RDLANGUAGELIC:CU,SR $130.32399817 NUANCEVOCALIZERR73RDLANGUAGEDISASTERRECOVERYLIC:CU,SR $43.92399818 NUANCET3PACKAGE1LANGUAGENR11VOC7DM6LIC:CU,SR $1,033.20399819 NUANCET3PACKAGE1LANGUAGENR11VOC7DM6DSTRRCVRYLIC:CU,SR $344.88399820 NUANCET3PACKAGE2LANGUAGESNR11VOC7DM6LIC:CU,SR $1,418.40399821 NUANCET3PACKAGE2LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR$472.32399822 NUANCET3PACKAGE3LANGUAGESNR11VOC7DM6LIC:CU,SR $1,800.00399823 NUANCET3PACKAGE3LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR $600.48399824 NUANCET4PACKAGE1LANGUAGENR11VOC7DM6LIC:CU,SR $1,339.20399825 NUANCET4PACKAGE1LANGUAGENR11VOC7DM6DSTRRCVRYLIC:CU,SR $447.12Contract No. DMS-17/18-044B Exhibit B 399826 NUANCET4PACKAGE2LANGUAGESNR11VOC7DM6LIC:CU,SR $1,785.60399827 NUANCET4PACKAGE2LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR $594.72399828 NUANCET4PACKAGE3LANGUAGESNR11VOC7DM6LIC:CU,SR $2,228.40399829 NUANCET4PACKAGE3LANGUAGESNR11VOC7DM6DSTRRCVRYLIC:CU,SR $741.60399830 NUANCET4PKG1LANGW/DRAGONVOICENR11VOC7DM6LIC:CU,SR $1,569.60399831 NUANCET4PKG1LANGW/DRAGONVOICENR11VOC7DM6DRLIC:CU,SR$524.16399832 NUANCET4PKG2LANGSW/DRAGONVOICENR11VOC7DM6LIC:CU,SR $2,012.40399833 NUANCET4PKG2LANGSW/DRAGONVOICENR11VOC7DM6DRLIC:CU,SR $671.76399834 NUANCET4PKG3LANGSW/DRAGONVOICENR11VOC7DM6LIC:CU,SR $2,458.80399835 NUANCET4PKG3LANGSW/DRAGONVOICENR11VOC7DM6DRLIC:CU,SR$820.80399836 NUANCET3PACKAGE2NDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR $383.04399837 NUANCET3PACKAGE2NDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $128.16399838 NUANCET3PACKAGE3RDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR $383.04399839 NUANCET3PACKAGE3RDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $128.16399840 NUANCET4PACKAGE2NDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR$444.24399841 NUANCET4PACKAGE2NDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $148.32399842 NUANCET4PACKAGE3RDLANGUAGEADDONNR11VOC7DM6LIC:CU,SR $444.24399843 NUANCET4PACKAGE3RDLANGUAGEADDONNR11VOC7DM6DRLIC:CU,SR $148.32399844 NUANCEVOCALIZERR7OFFLINE1SEAT1LANGUAGEPERPETUALLIC:CU,SR $27,568.80400414 NUANCERECOGNIZER11T1TOT2UPGRADE1STLANGUAGELIC:CU;SR$459.36400415 NUANCERECOGNIZER11T1TOT2UPGRADE1STLANGUAGEDRLIC:CU;SR $153.36400416 NUANCERECOGNIZER11T1TOT2UPGRADE2NDLANGUAGELIC:CU;SR $92.16400417 NUANCERECOGNIZER11T1TOT2UPGRADE2NDLANGUAGEDRLIC:CU;SR $30.96400418 NUANCERECOGNIZER11T1TOT2UPGRADE3RDLANGUAGELIC:CU;SR $92.16400419 NUANCERECOGNIZER11T1TOT2UPGRADE3RDLANGUAGEDRLIC:CU;SR$30.96403357 NUANCE12SECURITYSUITEPERPETUALSYSTEMLIC:CU,SR $53,607.60403358 NUANCE12SECSTEPERPTESTDEVSYS120KAUTHFRAUDTRANSLIC:CU,SR $11,487.60403435 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT1MIN12KLIC:CU,SR $86.40403436 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT2MIN5MLIC:CU,SR $51.84403437 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT3MIN16MLIC:CU,SR $34.56403438 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT4MIN30MLIC:CU,SR$25.20403439 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT5MIN100MLIC:CU,SR $17.28403440 NUANCE12SECSTEPERPCONVERSATIONPRINTUPLFTT6MIN200MLIC:CU,SR $11.52403441 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT1MIN12KLIC:CU,SR $86.40Contract No. DMS-17/18-044B Exhibit B 403442 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT2MIN5MLIC:CU,SR $51.84403443 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT3MIN16MLIC:CU,SR $34.56403444 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT4MIN30MLIC:CU,SR $25.20403445 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT5MIN100MLIC:CU,SR $17.28403446 NUANCE12SECSTEPERPDIGITALPRINTUPLIFTT6MIN200MLIC:CU,SR$11.52403447 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT1MIN5KLIC:CU,SR $2.56403448 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT2MIN10KLIC:CU,SR $2.47403449 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT3MIN100KLIC:CU,SR $1.76403450 NUANCE12SECURITYSUITEPERPETUALFACEPRINTT4MIN1MLIC:CU,SR $0.88403451 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST1MIN5KLIC:CU,SR$6.16403452 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST2MIN200KLIC:CU,SR $4.62403453 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST3MIN1MLIC:CU,SR $3.85403454 NUANCE12SECSTEPERPETUALBEHAVIORALUSERST4MIN3MLIC:CU,SR $1.54403455 NUANCE12SECURITYSUITETERMSYSTEMLIC:CU,SR $21,445.20403456 NUANCE12SECSTETERMTESTDEVSYSTEM120KAUTHFRAUDTRANSLIC:CU,SR $4,593.60SelfServiceͲVoicePortal,Media700501715 AAEP6.0HARDWAREBUNDLEMEDIA $92.16SelfServiceͲVoicePortal,Model265021 AVAYAAURAEXPERIENCEPORTALMODEL $0.00SelfServiceͲVoicePortal,SoftwareLicense264817 AAEP6.XPERPORTLICENSENEWAPPLICATIONPACKAGELIC:CU $383.04264818 AAEP6.XEXPRESSPORTLICENSELIC:CU $306.00264823 AAEP6.XICRNEWCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $68,925.60264824 AAEP6.XICRADDLCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $34,462.80264825 AAEP6.XICRNEWCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU $34,462.80264826 AAEP6.XICRADDLCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU$17,229.60264827 AAEP6.XICRDRCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $34,462.80264828 AAEP6.XICRADDLDRCONTROLLERLICPER1000CALLSQUEUEDLIC:CU $17,229.60264829 AAEP6.XICRDRCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU $17,229.60264830 AAEP6.XICRADDLDRCONTROLLERUPGLICPER1000CALLSQUEUEDLIC:CU $8,614.80264849 AAEP6.XLABSYSTEMCORELIC:DS$1,530.00264868 AAEP6.XMEDIAENCRYPTION $0.00264869 AVAYAAURATMORCHESTRATIONDESIGNER6.XLIC:DS $0.00266110 AVAYAAURATMORCHESTRATIONDESIGNER6.XFORMPSLIC:DS $0.00Contract No. DMS-17/18-044B Exhibit B 266391 AAEP6.XPEREXPERIENCEPORTALMANAGERTRACK $153.36266695 AAEP6.XADDITIONALOUTBOUNDPOMPORTLIC:CU $153.36266699 AAEP6.XADDITIONALOUTBOUNDPOMPORTDRLIC:CU $76.32266720 AAEP6.XPERPORTLICENSEAPPLICATIONPACKAGEMIGRATIONLIC:CU $191.52269908 AAEP6.XPERPORTLICENSENEWAPPLICATIONPACKAGEDRLIC:CU $128.16382807 CALLBACKASSISTR4.XBASESOFTWAREUPGRADELIC:DS $5,590.40382808 CALLBACKASSISTR4.XPERPORTSOFTWAREUPGRADELIC:DS $800.00382809 CALLBACKASSISTR4.XADDITIONALSERVERUPGRADELIC:DS$2,800.00383147 SURVEYASSISTR3BASELIC:DS $9,580.80383148 SURVEYASSISTR3LABLIC:DS,CU $4,790.40383149 SURVEYASSISTR3INBOUNDPORTLIC:CU $640.00383450 SURVEYASSISTR3OUTBOUNDPORTLIC:CU $640.00383452 SURVEYASSISTR3BASEUPGRADELIC:DS $4,790.40384702 AAEPR7PERPORTLABENHANCEDCALLCLASSIFIERLIC:CU $39.60384703 AAEPR7PERSESSIONLABSIPSIGNALINGLIC:CU $19.80384704 AAEPR7PERPORTLABANNOUNCEMENTLIC:CU$59.40385524 CALLBACKASSISTR4.XBASESERVEROPXSOFTWARELIC:DS $0.00385525 CALLBACKASSISTR4.XADDITIONALSERVEROPXSFTWLIC:DS $0.00385526 CALLBACKASSISTR4.XPORTSOPXLIC:DS $0.00387502 DYNAMICSELFSERVICER2BASESOFTWARELIC:DS $12,777.60387503 DYNAMICSELFSERVICER2EACH1Ͳ500PORTLIC:CU $320.00387504 DYNAMICSELFSERVICER2EACH501+PORTNEWLIC:CU $224.00387505 DYNAMICSELFSERVICER2ADDITIONALSERVERSOFTWARELIC:DS$6,387.20387508 DYNAMICSELFSERVICER2LABLIC:DS,CU $3,200.00393317 AAEPR7AMAZONWEBSERVICESYSTEM $0.00400608 AAEPR7GOOGLESPEECHASRCONNECTPERPTLIC:CU $76.80401157 BUSINESSRULESENGINER3BASICLIC:DS $22,080.00401158 BUSINESSRULESENGINER3ADVANCEDADDONLIC:DS $36,800.00401159 BUSINESSRULESENGINER3ELITECONNECTORLIC:DS $7,360.00401210 BUSINESSRULESENGINER3AACCCONNECTORLIC:DS $7,360.00401211 BUSINESSRULESENGINER3OCEANACONNECTORLIC:DS$7,360.00401212 BUSINESSRULESENGINER3EXPERIANCONNECTORLIC:DS $18,400.00401213 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER1LIC:DS $22,080.00401214 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER2LIC:DS $19,872.00Contract No. DMS-17/18-044B Exhibit B 401215 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER3LIC:DS $18,768.00401216 BUSINESSRULESENGINER310000TRNSCNSHOURBLOCKTIER4LIC:DS $17,664.00401217 BUSINESSRULESENGINER3OVALIC:DS,SR401218 BUSINESSRULESENGINER3BASICLAB1000TRNSCNSHOURLIC:DS $11,040.00401219 BUSINESSRULESENGINER3ADVANCEDLAB1000TRNSCNSHOURLIC:DS $25,760.00401220 BUSINESSRULESENGINER3BASICGEOREDUNDANTLIC:DS$11,040.00401221 BUSINESSRULESENGINER3ADVANCEDGEOREDUNDANTADDONLIC:DS $18,400.00401222 BUSINESSRULESENGINER3ELITECONNECTORGEOREDUNDANTLIC:DS $3,680.00401223 BUSINESSRULESENGINER3AACCCONNECTORGEOREDUNDANTLIC:DS $3,680.00401224 BUSINESSRULESENGINER3OCEANACONNECTORGEOREDUNDANTLIC:DS $3,680.00401225 BUSINESSRULESENGINER3EXPERIANCONNECTORGEOREDUNDANTLIC:DS $9,200.00401226 BUSINESSRULESENGINER310000TRNHOURBLKTIER1GEOREDLIC:DS$11,040.00401227 BUSINESSRULESENGINER310000TRNHOURBLKTIER2GEOREDLIC:DS $9,936.00401228 BUSINESSRULESENGINER310000TRNHOURBLKTIER3GEOREDLIC:DS $9,384.00401229 BUSINESSRULESENGINER310000TRNHOURBLKTIER4GEOREDLIC:DS $8,832.00401876 IXORCHESTRATIONR4100ADVANCEDTRNHOURBLOCKTIER3LIC:TR,CL$32,400.00401877 IXORCHESTRATIONR4100ADVANCEDTRNHOURBLOCKTIER4LIC:TR,CL $24,320.00401878 IXORCHESTRATIONR4ELITECONNECTORGEOREDUNDANTLIC:DS,CL $0.00401879 IXORCHESTRATIONR4AACCCONNECTORGEOREDUNDANTLIC:DS,CL $0.00401880 IXORCHESTRATIONR4DIGITALCONNECTORGEOREDUNDANTLIC:DS,CL $0.00401881 IXORCHESTRATIONR4EXPERIANCONNECTORGEOREDUNDANTLIC:DS,CL $0.00401882 IXORCHESTRATIONR41000STANDARDTRNHOURBLKTIER1GRLIC:TR,CL$6,720.00401883 IXORCHESTRATIONR41000STANDARDTRNHOURBLKTIER2GRLIC:TR,CL $5,040.00401884 IXORCHESTRATIONR41000STANDARDTRNHOURBLKTIER3GRLIC:TR,CL $3,780.00401885 IXORCHESTRATIONR41000STANDARDTRNHOURBLKTIER4GRLIC:TR,CL $2,833.60401886 IXORCHESTRATIONR4100ADVTRNHOURBLOCKTIER1GRLIC:TR,CL $20,160.00401887 IXORCHESTRATIONR4100ADVTRNHOURBLOCKTIER2GRLIC:TR,CL$15,120.00401888 IXORCHESTRATIONR4100ADVTRNHOURBLOCKTIER3GRLIC:TR,CL $11,340.00401889 IXORCHESTRATIONR4100ADVTRNHOURBLOCKTIER4GRLIC:TR,CL $8,512.00401890 INTELLIGENTEXPERIENCENODELIC:DS,SR $30.00401891 IXORCHESTRATIONR4ELITECONNECTORLIC:DS,CL $0.00401892 IXORCHESTRATIONR4AACCCONNECTORLIC:DS,CL $0.00401893 IXORCHESTRATIONR4DIGITALCONNECTORLIC:DS,CL $0.00401894IXORCHESTRATIONR4EXPERIANCONNECTORLIC:DS,CL $0.00Contract No. DMS-17/18-044B Exhibit B 401895 IXORCHESTRATIONR41000STANDARDTRNHOURBLOCKTIER1LIC:TR,CL $19,200.00401896 IXORCHESTRATIONR41000STANDARDTRNHOURBLOCKTIER2LIC:TR,CL $14,400.00401897 IXORCHESTRATIONR41000STANDARDTRNHOURBLOCKTIER3LIC:TR,CL $10,800.00401898 IXORCHESTRATIONR41000STANDARDTRNHOURBLOCKTIER4LIC:TR,CL $8,096.00401899 IXORCHESTRATIONR4100ADVANCEDTRNHOURBLOCKTIER1LIC:TR,CL$57,600.00401900 IXORCHESTRATIONR4100ADVANCEDTRNHOURBLOCKTIER2LIC:TR,CL $43,200.00401941 AAEPR7GOOGLEDIALOGFLOWASRPERPTLIC:CU $140.80402144 AAEPR7GOOGLEDIALOGFLOWASRPERPTDRLIC:CU $46.72402145 AAEPR7PERPORTCALLANCHORINGLIC:CU $70.40402146 AAEPR7PERPORTCALLANCHORINGDRLIC:CU $24.32402147 AAEPR7CALLANCHORINGLABLIC:CU $24.32402148 AAEPR7GOOGLESPEECHASRCONNECTPERPTDRLIC:CU$25.60402149 AAEPR7ASRPROXYCONNECTPERPORTDRLIC:CU $0.00402150 AAEPR7TTSPROXYCONNECTPERPORTDRLIC:CU $0.00402151 AAEPR7ASRPROXY3PTYCONNECTPERPORTDRLIC:CU $93.44402152 AAEPR7TTSPROXY3PTYCONNECTPERPORTDRLIC:CU $46.72402357 CALLBACKASSISTR5BASESERVERSOFTWARENEWLIC:DS,SR$0.00402358 CALLBACKASSISTR5ADDITIONALSERVERSOFTWARENEWLIC:DS,SR $0.00402359 CALLBACKASSISTR5EACHPORTNEW/ADDITIONALLIC:CU $2,560.00402380 CALLBACKASSISTR5BASESERVERSOFTWAREUPGRADELIC:DS,SR $0.00402381 CALLBACKASSISTR5ADDITIONALSERVERSOFTWAREUPGRADELIC:DS,SR $0.00402382 CALLBACKASSISTR5EACHPORTUPGRADELIC:CU $1,280.00SubscriptionLicensesͲAutomatedExperience403565 CCAAEPSUBSCRIPTIONLICFIXEDSUBS1YRMTHLY $44.64403566 CCAAEPSUBSCRIPTIONLICFIXEDSUBS1YRANPREPD $40.92403567 CCAAEPSUBSCRIPTIONLICFIXEDSUBS3YRMTHLY $40.92403568 CCAAEPSUBSCRIPTIONLICFIXEDSUBS3YRANPREPD $37.20403569 CCAAEPSUBSCRIPTIONLICFIXEDSUBS3YRMTHLY $37.20403570 CCAAEPSUBSCRIPTIONLICFIXEDSUBS5YRANPREPD $33.48403571 CCCBASUBSCRIPTIONLICFIXEDSUBS1YRMTHLY$44.64403572 CCCBASUBSCRIPTIONLICFIXEDSUBS1YRANPREPD $40.92403573 CCCBASUBSCRIPTIONLICFIXEDSUBS3YRMTHLY $40.92403574 CCCBASUBSCRIPTIONLICFIXEDSUBS3YRANPREPD $37.20403575 CCCBASUBSCRIPTIONLICFIXEDSUBS3YRMTHLY $37.20Contract No. DMS-17/18-044B Exhibit B 403576 CCCBASUBSCRIPTIONLICFIXEDSUBS5YRANPREPD $33.48Contract No. DMS-17/18-044B Exhibit B ServiceCategory3ͲAvayaPerformanceManagementThisisdropshiponlyandtheSLAsinthisbiddonotapply.PartNumberDescriptionNRCReportingandAnalytics,AvayaAURAPerformanceCenter,Media700502326 PERFORMANCECENTERR7TURNKEYUTILITIES $25.60700502327 PERFORMANCECENTERR7RAIDTOOLMEDIA $25.60700502328 PERFORMANCECENTERR7UPGRADEMEDIAKITFORTURNKEYSYSTEMS $25.60ReportingandAnalytics,AvayaAURAPerformanceCenter,Model269087 PERFORMANCECENTERR7MODELNEW $0.00269089 PERFORMANCECENTERR7MODELADDITION $0.00ReportingandAnalytics,AvayaAURAPerformanceCenter,SoftwareLicense268852 PERFORMANCECENTERCUSTMREXPERIENCEANLYTCSFOUNDATIONR1LIC:DS $64.00270512 AAPC7AGENTINTERACTIONANALYTICSSOFTWARELIC:DS $22,358.40270513 AAPC7AGENTINTERACTIONANALYTICSUSERLICLIC:CU $128.00ReportingandAnalyticsͲCallManagementSystem(CMS),Hardware194466 CALLMANAGEMENTSYSTEMSURVIVABLESUPERVISORTRACKINGCODE $0.00381853 CMSR17TOR18HARDWAREUPGRADEKITR720/R730ENTERPRISE $4,204.80381854 CMSR17TOR18HARDWAREUPGRADEKITDL380PG8ENTERPRISE $4,204.80ReportingandAnalyticsͲCallManagementSystem(CMS),Media700504640 CALLMANAGEMENTSYSTEMR16.3R4SOFTWARESUPERVISORCD $12.80700506620 CMSR15SOFTWAREDVDR6$192.00700507441 CMSR17R2LINUXSOFTWAREPACKAGECD/DVD $1,152.00700510987 CMSR16.3R8SOFTWARESPARCDVD $192.00700510988 CMSR16.3R8SOFTWARENETRADVD $192.00700512603 CMSR17.0.0.6SOFTWAREDVDLINUX $192.00700512604 CMSR17.0.0.6SOFTWAREDVDX4270 $192.00700512605 CMSR17.0.0.6SOFTWAREDVDSPARC $192.00700513158 CMSR19CUESOFTWAREANDLINUXUPGRADECD/DVD $416.00Contract No. DMS-17/18-044B Exhibit B 700514241 CMSR17.0.0.7SOFTWAREDVDLINUX $192.00700514309 CMSR18.1REDHATENTERPRISELINUX6.6KICKSTARTDVD $192.00700514515 CMSR19SOFTWAREDVDLINUX $192.00700514516 CMSR19REDHATENTERPRISELINUX7KICKSTARTDVD $192.00700514854 CMSR18.1.0.2SOFTWAREDVDLINUX $512.00ReportingandAnalyticsͲCallManagementSystem(CMS),Model184846 CALLMANAGEMENTSYSTEMMODEL $0.00184856 CALLMANAGEMENTSYSTEMUPGRADEMODEL $0.00197396 CMSADDITIONSMODEL$0.00307392 ANAVNEWMODEL$0.00307393 ANAVNEWMODDELADDITION$0.00307394 ANAVNEWMODELUPGRADE$0.00ReportingandAnalyticsͲCallManagementSystem(CMS),SoftwareLicense106497852 CALLMANAGEMENTSYSTEMRELEASE3ADDACDLIC:CU $5,686.40173898 CALLCENTERBCMSTRACKINGRIGHTTOUSELIC:CU $0.00189768 CMSAGENTLICENCEMOVEADDITIONLIC:CU $32.00189769 CMSAGENTLICENCEMOVEADDITIONTRACKINGCODE $0.00189770 CMSAGENTLICENCEMOVEREMOVALTRACKINGCODE $0.00189771 CMSSUPERVISORLICENCEMOVEADDITIONLIC:CU $32.00189772 CMSSUPERVISORLICENCEMOVEADDITIONTRACKINGCODE $0.00189773 CMSSUPERVISORLICENCEMOVEREMOVALTRACKINGCODE$0.00189774 CMSACDLICENCEMOVEADDITIONLIC:CU $32.00189775 CMSACDLICENCEMOVEADDITIONTRACKINGCODE $0.00189906 CMSACDLICENSEMOVEREMOVALTRACKINGCODE $0.00228189 CMS16.XADDITIONALAGENT1Ͳ100LIC:CU $581.12228190 CMS16.XADDITIONALAGENT101Ͳ250LIC:CU $445.44228192 CMS16.XADDITIONALAGENT251+LIC:CU $232.32228193 CMS16.XADDITIONALAGTHIGHAVAIL/SURVIVABLE1Ͳ100LIC:CU $145.28228194 CMS16.XADDITIONALAGTHIGHAVAIL/SURVIVABLE101Ͳ250LIC:CU$112.64228195 CMS16.XADDITIONALAGTHIGHAVAIL/SURVIVABLE251+LIC:CU $56.96228196 CMS16.XSUPERVISORADDITIONALLIC:CU $598.40272006 CMSR17PERADDITIONALAGENT1Ͳ100LIC:CU $526.72Contract No. DMS-17/18-044B Exhibit B 272007 CMSR17PERADDITIONALAGENT101Ͳ250LIC:CU $407.04272008 CMSR17PERADDITIONALAGENT251+LIC:CU $209.28272009 CMSR17PERADDLHIGHAVAIL/SURVIVABLEAGT1Ͳ100LIC:CU $131.84272010 CMSR17PERADDLHIGHAVAIL/SURVIVABLEAGT101Ͳ250LIC:CU $102.40272011 CMSR17PERADDLHIGHAVAIL/SURVIVABLEAGT251+LIC:CU $51.84272012 CMSR17PERSUPERVISORNEWORADDITIONALLIC:CU $544.00272743 CMSR17ADDITIONALAUTOMATICCALLDISTRIBUTIONLIC:CU$5,686.40381692 CMSR18PERNEWAGENT1Ͳ250LIC:CU $416.00381693 CMSR18PERNEWAGENT251+LIC:CU $224.00381695 CMSR18PERNEWHIGHAVAIL/SURVIVABLEAGT1Ͳ250LIC:CU $105.60381696 CMSR18PERNEWHIGHAVAIL/SURVIVABLEAGT251+LIC:CU $57.60381698 CMSR18PERADDITIONALAGENT1Ͳ250LIC:CU $416.00381699 CMSR18PERADDITIONALAGENT251+LIC:CU $224.00381821CMSR18PERADDLHIGHAVAIL/SURVIVABLEAGT1Ͳ250LIC:CU $105.60381822 CMSR18PERADDLHIGHAVAIL/SURVIVABLEAGT251+LIC:CU $57.60381824 CMSR18UPGRADEAGENTLIC:CU $128.00381827 CMSR18UPGRADEAGENTHIGHAVAIL/SURVIVABLELIC:CU $32.00381829 CMSR18SUPERVISORNEW5FREELIC:CU $0.00381830 CMSR18PERSUPERVISORNEWORADDITIONALLIC:CU $544.00381831 CMSR18PERSUPERVISORUPGRADELIC:CU $0.00381832 CMSR18INITIALAUTOMATICCALLDISTRIBUTIONLIC:CU$0.00381833 CMSR18ADDITIONALAUTOMATICCALLDISTRIBUTIONLIC:CU $5,686.40381834 CMSR18INITIALAUTOMATICCALLDISTRIBUTIONUPGRADELIC:CU $0.00381835 CMSR18UPGRADEACDQUANTITIES2THROUGH8LIC:CU $0.00381836 BCMRDTOCMSR18SUPERVISORMIGRATIONLIC:CU $0.00381838 CMSR18VIRTUALPLATFRMNEWSYSTEMTRACKING $0.00381839 CMSR18VIRTUALPLATFORMUPGRADESYSTEMTRACKING $0.00381841 CMSR18AGENTMOVELIC1Ͳ250$0.00381842 CMSR18AGENTMOVELIC251+$0.00381843 CMSR18SUPERVISORMOVELIC$0.00381844 CMSR18ACDADDITIONALMOVELIC $0.00382022 CMSR18UPGRADEAGENTENTITLELIC:CU $0.00382025 CMSR18UPGRADEAGENTHIGHAVAIL/SURVIVABLEENTITLELIC:CU $0.00185270 CMSPREͲR18ADMINISTRATORPAGINGNEWLIC:DS $3,136.00Contract No. DMS-17/18-044B Exhibit B 185271 CMSREPORTEMAILINGNEWLIC:DS $1,472.00185282 CMSPREͲR18GENERICREALTIMENEWLIC:DS $5,120.00185283 CMSPREͲR18GENERICREALTIMEUPGRADELIC:DS $2,560.00185284 CMSPREͲR18GENERICADDITIONALSESSIONLIC:DS $608.00185285 CMSPREͲR18GENERICHISTORICALNEWLIC:DS $2,560.00185286 CMSPREͲR18GENERICHISTORICALUPGRADELIC:DS $1,280.00185287 CMSPREͲR18WFMHISTORICALADDITIONALSESSIONLIC:DS $608.00185291 CMSPREͲR18COMBOHISTORICALREALTIMENEWLIC:DS$5,120.00185292 CMSPREͲR183RDPARTYREALTIMENEWLIC:DS $6,400.00185294 CMSPREͲR18KNOWLAGENT/NETLERTNEWLIC:DS $7,680.00185295 CMSPREͲR18NETWORKPRINTERSNEWLIC:DS $1,248.00185296 CMSPREͲR18NETWORKPRINTERSUPGRADELIC:DS $672.00185297 CMSPREͲR18NETWORKPRINTERS10+NEWLIC:DS $243.20185298 CMSPREͲR18GEOTELICMREALTIMENEWLIC:DS $8,000.00185299 CMSPREͲR18GEOTELICMREALTIMEUPGRADELIC:DS $4,000.00185301 CMSPREͲR18GEOTELICMADDITIONALSESSIONLIC:DS$1,120.00185324 CMSPREͲR18ADMINSYNCUPGRADELIC:DS $3,200.00185325 CMSPREͲR18ADMINSYNCNEWLIC:DS $6,400.00185326 CMSPREͲR18ECHHANDLERASCIICONVERSIONNEWLIC:DS $2,560.00185327 CMSPREͲR18ECHHANDLERASCIICONVERSIONUPGRADELIC:DS $1,280.00185329 CMSPREͲR18ECHHANDLERADDITIONALSESSIONLIC:DS $608.00185330 CMSPREͲR18ECHHANDLERFOROPERATIONALANALYSTNEWLIC:DS$2,560.00185341 CMSPREͲR18ECHHANDLERNEWLIC:DS $2,560.00185342 CMSPREͲR18ECHHANDLERUPGRADELIC:DS $1,280.00185959 CMSPREͲR18ADMINISTRATORPAGINGUPGRADELIC:DS $1,568.00185960 CMSPREͲR18REPORTEMAILINGUPGRADELIC:DS $736.00185963 CMSPREͲR18COMBOHISTORICALREALTIMEUPGLIC:DS $2,560.00188186 CMSPREͲR18AUXLOGGINGNEWLIC:DS $3,840.00195746 CMSPREͲR18HIGHAVAILABILITY/SURVIVABLEDUALROLENEWLIC:DS $3,840.00195747CMSPREͲR18SURVIVABLEADDITIONSNEWLIC:DS $3,840.00195748 CMSPREͲR18SURVIVABLEADDITIONSUPGRADELIC:DS $1,920.00202980 CMSPREͲR18GEOTELICMOUTSOURCERNEWUPGRADELIC:DS $5,120.00202981 CMSPREͲR18GEOTELICMOUTSOURCERREALTIMEUPGRADELIC:DS $4,672.00202982 CMSPREͲR183RDPARTYREALTIMEADDITIONALSESSIONLIC:DS $608.00Contract No. DMS-17/18-044B Exhibit B 202983 CMSPREͲR18GEOTELICMEXTENDEDREALTIMENEWLIC:DS $5,120.00202984 CMSPREͲR18GEOTELICMEXTENDEDREALTIMEUPGRADELIC:DS $4,672.00202985 CMSPREͲR18GEOTELICMEXTENDEDADDITIONALSESSIONLIC:DS $608.00264753 CMSPREͲR18AUXLOGGINGMERGENEWLIC:DS $5,120.00264754 CMSPREͲR18AUXLOGGINGMERGEUPGRADELIC:DS $2,560.00266419 CMSPREͲR183RDPARTYREALTIMEUPGRADELIC:DS $3,200.00267064 CMSPREͲR18AVAYAPROPRIETARYREALTIMESOCKETNEWLIC:DS$2,560.00267065 CMSPREͲR18AVAYAPROPRIETARYREALTIMESOCKETUPGRADELIC:DS $1,280.00269002 CMSPREͲR18NETLERTUPGRADELIC:DS $3,840.00269003 CMSPREͲR18HISTORICALPAYROLL/UNLOADNEWLIC:DS $2,560.00269004 CMSPREͲR18HISTORICALPAYROLL/UNLOADUPGARDELIC:DS $1,280.00269007 CMSPREͲR18KNOWLAGENTUPGRADELIC:DS $3,840.00269008 CMSPREͲR18AUXLOGGINGUPGRADELIC:DS $1,920.00272428 CMSPREͲR18WFOREALTIMENEWLIC:DS$3,840.00272429 CMSPREͲR18WFOHISTORICALNEWLIC:DS $1,920.00272430 CMSPREͲR18WFOREALTIMEUPGRADELIC:DS $1,920.00272431 CMSPREͲR18WFOHISTORICALUPGRADELIC:DS $960.00305368 CMSPREͲR18NETLERTNEWLIC:DS $7,680.00383158 CMSR18ADMINSYNCNEWLIC:DS $12,777.60383159 CMSR18ADMINSYNCUPGRADELIC:DS $6,387.20383790 CMSR18SURVIVABLEADDITIONSNEWLIC:DS $7,667.20383791 CMSR18SURVIVABLEADDITIONSUPGRADELIC:DS $3,833.60383792 CMSR18HIGHAVAILABILITY/SURVIVABLEDUALROLENEWLIC:DS$7,667.20383793 CMSR18HIGHAVAILABILITY/SURVIVABLEDUALROLEUPGRADELIC:DS $3,833.60388801 CMSR18WFOREALTIMENEWLIC $7,667.20388802 CMSR18WFOREALTIMEUPGLIC $3,833.60388803 CMSR18WFOHISTORICALNEWLIC $3,833.60388804 CMSR18WFOHISTORICALUPGLIC $1,920.00388805 CMSR18IEXHISTORICALNEWLIC $5,110.40388806 CMSR18TCSHISTORICALNEWLIC $5,110.40388807 CMSR18CALABRIOHISTORICALNEWLIC$5,110.40388808 CMSR18GMTHISTORICALNEWLIC $5,110.40388809 CMSR18BLUEPUMPKINHISTORICALNEWLIC $5,110.40389230 CMSR18PIPKINSHISTORICALNEWLIC $5,110.40Contract No. DMS-17/18-044B Exhibit B 389231 CMSR18NICEIEXHISTORICALUPGLIC $2,560.00389232 CMSR18TCSHISTORICALUPGLIC $2,560.00389233 CMSR18CALABRIOHISTORICALUPGLIC $2,560.00389234 CMSR18GMTHISTORICALUPGLIC $2,560.00389235 CMSR18BLUEPUMPKINHISTORICALUPGLIC $2,560.00389236 CMSR18PIPKINSHISTORICALUPGLIC $2,560.00389237 CMSR18GENERICREALTIMENEWLIC $10,220.80389238 CMSR18NICEIEXREALTIMENEWLIC $10,220.80389239 CMSR18TCSREALTIMENEWLIC$10,220.80389240 CMSR18CALABRIOREALTIMENEWLIC $10,220.80389241 CMSR18GMTREALTIMENEWLIC $10,220.80389242 CMSR18BLUEPUMPKINREALTIMENEWLIC $10,220.80389243 CMSR18PIPKINSREALTIMENEWLIC $10,220.80389244 CMSR18GENERICREALTIMEUPGLIC $5,110.40389245 CMSR18NICEIEXREALTIMEUPGLIC $5,110.40389246 CMSR18TCSREALTIMEUPGLIC$5,110.40389247 CMSR18CALABRIOREALTIMEUPGLIC $5,110.40389248 CMSR18GMTREALTIMEUPGLIC $5,110.40389249 CMSR18BLUEPUMPKINREALTIMEUPGLIC $5,110.40389250 CMSR18PIPKINSREALTIMEUPGLIC $5,110.40389251 CMSR183PARTYREALTIMENEWLIC $12,800.00389252 CMSR183PARTYREALTIMEUPGLIC $6,400.00389253 CMSR18COMBOHISTORICALRTNEWLIC $10,220.80389254 CMSR18COMBOHISTORICALRTUPGLIC$5,110.40389255 CMSR18ADMINPAGINGNEWLIC $6,259.20389256 CMSR18ADMINPAGINGUPGLIC $3,136.00389257 CMSR18SUPERVISORPAGINGNEWLIC $6,259.20389258 CMSR18SUPERVISORPAGINGUPGLIC $3,136.00389259 CMSR18PAYROLLHISTORICALNEWLIC $5,110.40389260 CMSR18PAYROLLHISTORICALUPGLIC $2,560.00389261 CMSR18UNLOADHISTORICANEWLIC $5,110.40389262 CMSR18UNLOADHISTORICALUPGLIC $2,560.00389263 CMS18ECHHANDLERUPG$2,560.00389264CMS18ECHHANDLERNEW$5,110.40Contract No. DMS-17/18-044B Exhibit B 389265 CMSR18GEOTELICMREALTIMENEWLIC $19,200.00389266 CMSR18GEOTELICMREALTIMEUPGLIC $6,387.20389267 CMSR18AUXLOGGINGAPPLNEWLIC $7,667.20389268 CMSR18AUXLOGGINGINTFUPGLIC $3,833.60389590 CMSR18WFOREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389591 CMSR18WFOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389592 CMSR18IEXHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389593 CMSR18TCSHISTORICALADDITIONALSESSIONLIC:DS$1,200.00389594 CMSR18CALABRIOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389595 CMSR18GMTHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389596 CMSR18BLUEPUMPKINHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389597 CMSR18PIPKINSHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389598 CMSR18GENERICREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389599 CMSR18NICEIEXREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389600 CMSR18TCSREALTIMEADDITIONALSESSIONLIC:DS$1,200.00389601 CMSR18CALABRIOREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389602 CMSR18GMTREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389603 CMSR18BLUEPUMPKINREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389604 CMSR18PIPKINSREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389605 CMSR183PARTYREALTIMEADDITIONALSESSIONLIC:DS $1,200.00389606 CMSR18COMBOHISTORICALRTADDITIONALSESSIONLIC:DS $1,200.00389607 CMSR18ADMINPAGINGADDITIONALSESSIONLIC:DS$1,200.00389608 CMSR18SUPERVISORPAGINGADDITIONALSESSIONLIC:DS $1,200.00389609 CMSR18PAYROLLHISTORICALADDITIONALSESSIONLIC:DS $1,200.00389610 CMSR18UNLOADHISTORICAADDITIONALSESSIONLIC:DS $1,200.00389611 CMS18ECHHANDLERADDITIONALSESSIONLIC:DS $1,200.00389612 CMSR18GEOTELICMREALTIMEADDITIONALSESSIONLIC:DS $2,240.00389613 CMSR18AUXLOGGINGAPPLADDITIONALSESSIONLIC:DS $1,200.00392057 CMSR193RDPARTYREALTIMESOCKETNEWLIC:DS$12,800.00392058 CMSR193RDPARTYREALTIMESOCKETUPGRADELIC:DS $6,400.00392059 CMSR193RDPARTYREALTIMESOCKETADDITIONALSESSIONLIC:DS $1,200.00392482 CMSR19ADMINPAGINGNEWLIC:DS $6,272.00392483 CMSR19ADMINPAGINGUPGRADELIC:DS $3,136.00392484 CMSR19ADMINPAGINGADDITIONALSESSIONLIC:DS $1,200.00Contract No. DMS-17/18-044B Exhibit B 392487 CMSR19ADMINSYNCNEWLIC:DS $12,800.00392488 CMSR19ADMINSYNCUPGRADELIC:DS $6,400.00392490 CMSR19AUXLOGGINGNEWLIC:DS $7,680.00392491 CMSR19AUXLOGGINGUPGRADELIC:DS $3,840.00392492 CMSR19AUXLOGGINGADDITIONALSESSIONLIC:DS $1,200.00392495 CMSR19BLUEPUMPKINHISTORICALNEWLIC:DS $5,120.00392496 CMSR19BLUEPUMPKINHISTORICALUPGRADELIC:DS $2,560.00392497 CMSR19BLUEPUMPKINHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392500 CMSR19BLUEPUMPKINRTANEWLIC:DS$10,240.00392501 CMSR19BLUEPUMPKINRTAUPGRADELIC:DS $5,120.00392502 CMSR19BLUEPUMPKINRTAADDITIONALSESSIONLIC:DS $1,200.00392505 CMSR19CALABRIOHISTORICALNEWLIC:DS $5,120.00392506 CMSR19CALABRIOHISTORICALUPGRADELIC:DS $2,560.00392507 CMSR19CALABRIOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392510 CMSR19CALABRIORTANEWLIC:DS $10,240.00392511 CMSR19CALABRIORTAUPGRADELIC:DS $5,120.00392512 CMSR19CALABRIORTAADDITIONALSESSIONLIC:DS$1,200.00392515 CMSR19COMBOHISTORICALREALTIMENEWLIC:DS $10,240.00392516 CMSR19COMBOHISTORICALREALTIMEUPGRADELIC:DS $5,120.00392517 CMSR19COMBOHISTORICALREALTIMEADDITIONALSESSIONLIC:DS $1,200.00392520 CMSR19ECHHANDLERNEWLIC:DS $5,120.00392521 CMSR19ECHHANDLEUPGLIC:DS $2,560.00392522 CMSR19ECHHANDLERADDITIONALSESSIONLIC:DS $1,200.00392525 CMSR19GENERICRTANEWLIC:DS $10,240.00392526 CMSR19GENERICRTAUPGRADELIC:DS$5,120.00392527 CMSR19GENERICRTAADDITIONALSESSIONLIC:DS $1,200.00392530 CMSR19GEOTELICMREALTIMENEWLIC:DS $19,200.00392531 CMSR19GEOTELICMREALTIMEUPGRADELIC:DS $9,600.00392532 CMSR19GEOTELICMREALTIMEADDITIONALSESSIONLIC:DS $2,240.00392535 CMSR19HIGHAVAILABILITY/SURVIVABLEDUALROLENEWLIC:DS $7,680.00392536 CMSR19HIGHAVAILABILITY/SURVIVABLEDUALROLEUPGRADELIC:DS $3,840.00392538 CMSR19IEXHISTORICALNEWLIC:DS$5,120.00392539 CMSR19IEXHISTORICALUPGRADELIC:DS $2,560.00392540 CMSR19IEXHISTORICALADDITIONALSESSIONLIC:DS $1,200.00Contract No. DMS-17/18-044B Exhibit B 392543 CMSR19IEXRTANEWLIC:DS $10,240.00392544 CMSR19IEXRTAUPGRADELIC:DS $5,120.00392545 CMSR19IEXRTAADDITIONALSESSIONLIC:DS $1,200.00392548 CMSR19PAYROLLHISTORICALLIC:DS $5,120.00392549 CMSR19PAYROLLHISTORICALUPGRADELIC:DS $2,560.00392550 CMSR19PAYROLLHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392553 CMSR19PIPKINSHISTORICALNEWLIC:DS $5,120.00392554 CMSR19PIPKINSHISTORICALUPGRADELIC:DS $2,560.00392555 CMSR19PIPKINSHISTORICALADDITIONALSESSIONLIC:DS$1,200.00392558 CMSR19PIPKINSRTANEWLIC:DS $10,240.00392559 CMSR19PIPKINSRTAUPGRADELIC:DS $5,120.00392560 CMSR19PIPKINSRTAADDITIONALSESSIONLIC:DS $1,200.00392563 CMSR19SUPERVISORPAGINGNEWLIC:DS $6,272.00392564 CMSR19SUPERVISORPAGINGUPGRADELIC:DS $3,136.00392565 CMSR19SUPERVISORPAGINGADDITIONALSESSIONLIC:DS $1,200.00392568 CMSR19SURVIVABLEADDITIONSNEWLIC:DS $7,680.00392569 CMSR19SURVIVABLEADDITIONALUPGRADELIC:DS $3,840.00392571 CMSR19TCSHISTORICALNEWLIC:DS$5,120.00392572 CMSR19TCSHISTORICALUPGRADELIC:DS $2,560.00392573 CMSR19TCSHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392576 CMSR19TCSRTANEWLIC:DS $10,240.00392577 CMSR19TCSRTAUPGRADELIC:DS $5,120.00392578 CMSR19TCSRTAADDITIONALSESSIONLIC:DS $1,200.00392581 CMSR19UNLOADHISTORICALNEWLIC:DS $5,120.00392582 CMSR19UNLOADHISTORICALUPGRADELIC:DS $2,560.00392583 CMSR19UNLOADHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392586 CMSR19WFOHISTORICALNEWLIC:DS$3,840.00392587 CMSR19WFOHISTORICALUPGRADELIC:DS $1,920.00392588 CMSR19WFOHISTORICALADDITIONALSESSIONLIC:DS $1,200.00392591 CMSR19WFORTANEWLIC:DS $7,680.00392592 CMSR19WFORTAUPGRADELIC:DS $3,840.00392593 CMSR19WFORTAADDITIONALSESSIONLIC:DS $1,200.00392596 CMSR19AVAYAPROPRIETARYRTANEWLIC:DS $5,120.00392597 CMSR19AVAYAPROPRIETARYRTAUPGRADELIC:DS $2,560.00Contract No. DMS-17/18-044B Exhibit B 392598 CMSR19AVAYAPROPRIETARYRTAADDITIONALSESSIONLIC:DS $640.00392599 CMSR19AVAYAPROPRIETARYREALTIMESOCKETNEWLIC:DS $5,120.00392600 CMSR19AVAYAPROPRIETARYREALTIMESOCKETUPGRADELIC:DS $2,560.00392601 CMSR19AVAYAPROPRIETARYRTSOCKETADDITIONALSESSIONLIC:DS $640.00392708 CMSR19AGENTNEW1Ͳ250LIC:CU $416.00392709 CMSR19AGENTNEW251+LIC:CU $224.00392710 CMSR19AGENTADD1Ͳ250LIC:CU$416.00392711 CMSR19AGENTADD251+LIC:CU $224.00392712 CMSR17+TOR19AGENTUPGRADELIC:CU $128.00392713 CMSR17+TOR19AGENTUPGRADEENTITLELIC:CU $0.00392714 CMSPREͲR17TOR19AGENTUPGRADELIC:CU $128.00392715 CMSR19SUPERVISORNEW/ADDLIC:CU $544.00392717 CMSR17+TOR19SUPERVISORUPGRADELIC:CU $0.00392718 CMSPREͲ17TOR19SUPERVISORUPGRADELIC:CU $0.00392719 BCMRDTOCMSR19SUPERVISORMIGRATIONLIC:CU$0.00392720 CMSR19INITIALAUTOMATICCALLDISTRIBUTIONLIC:CU $0.00392721 CMSR19AUTOMATICCALLDISTRIBUTION2Ͳ8ADDLIC:CU $5,686.40392722 CMSR17+TOR19INITIALACDUPGRADELIC:CU $0.00392723 CMSPREͲ17TOR19INITIALACDUPGRADELIC:CU $0.00392724 CMSR17+TOR19ACD2THRU8UPGRADELIC:CU $0.00392725 CMSPREͲ17TOR19ACD2Ͳ8UPGRADELIC:CU$0.00392726 CMSR19HIGHAVAIL/SURVIVABLEAGENTNEW1Ͳ250LIC:CU $105.60392727 CMSR19HIGHAVAIL/SURVIVABLEAGENTNEW251+LIC:CU $57.60392728 CMSR19HIGHAVAIL/SURVIVABLEAGENTADD1Ͳ250LIC:CU $105.60392729 CMSR19HIGHAVAIL/SURVIVABLEAGENTADD251+LIC:CU $57.60392730 CMSR17+TOR19HIGHAVAIL/SURVIVABLEAGENTUPGRADELIC:CU $32.00392732 CMSPREͲR17TOR19HIGHAVAIL/SURVIVABLEAGENTUPGRADELIC:CU$32.00392733 CMSR19HIGHAVAILSUPERVISORNEW/ADDLIC:CU $137.60392734 CMSR19HIGHAVAILSUPERVISORNEW5FREELIC:CU $0.00392735 CMSR19SURVIVABLESUPERVISORNEW/ADDLIC:CU $0.00392736 CMSR19HIGHAVAILSUPERVISORUPGRADELIC:CU $0.00392737 CMSR19HIGHAVAILINITIALAUTOMATICCALLDISTRIBUTIONLIC:CU $0.00392738 CMSR19HIGHAVAILAUTOMATICCALLDISTRIBUTION2Ͳ8ADDLIC:CU $1,424.00392739 CMSR19SURVIVABLEAUTOMATICCALLDISTRIBUTIONNEW/ADDLIC:CU$0.00Contract No. DMS-17/18-044B Exhibit B 392740 CMSR19HIGHAVAILINITIALACDUPGRADELIC:CU $0.00392741 CMSR19ODBC/JDBCSUBSCRIPTIONNEW/ADDLIC:CU $640.00392742 CMSR17+TOR19ODBC/JDBCSUBSCRIPTIONUPGRADELIC:CU $0.00392743 CMSPREͲ17TOR19ODBC/JDBCSUBSCRIPTIONUPGRADELIC:CU $0.00392744 CMSR19CLINTEXTERNALNEW/ADDLIC:CU $12,777.60392757 CMSR19CLINTUPGRADELIC:CU $3,200.00392758 CMSR19AMAZONWEBSERVICESNEWSYSTEMTRACKING $0.00392759 CMSR19AMAZONWEBSERVICESUPGRADESYSTEMTRACKING$0.00392765 BCMRDTOCMSR19AGENTMIGRATIONLIC:CU $128.00392766 BCMRDTOCMSR19INITIALACDMIGRATIONLIC:CU $0.00392767 CMSR19HIGHAVAILACD2Ͳ8UPGRADELIC:CU $0.00392768 CMSR19AWSPLATFORMCHANGETRACKING $0.00393080 CMSR18AVAYAPROPRIETARYRTANEWLIC:DS $5,120.00393081 CMSR18AVAYAPROPRIETARYRTAUPGRADELIC:DS $2,560.00393082 CMSR18AVAYAPROPRIETARYRTAADDITIONALSESSIONLIC:DS$640.00393083 CMSR18AVAYAPROPRIETARYREALTIMESOCKETNEWLIC:DS $5,120.00393084 CMSR18AVAYAPROPRIETARYREALTIMESOCKETUPGRADELIC:DS $2,560.00393085 CMSR18AVAYAPROPRIETARYRTSOCKETADDITIONALSESSIONLIC:DS $640.00393086 CMSR18AUXLOGGINGMERGENEWLIC:DS $5,120.00393087 CMSR18AUXLOGGINGMERGEUPGRADELIC:DS $2,560.00393154 CMSR19AUXLOGGINGMERGENEWLIC:DS $8,000.00393155 CMSR19AUXLOGGINGMERGEUPGRADELIC:DS$4,000.00396540 AVAYADESKTOPWALLBOARDR7BASELIC:CL $8,960.00396541 AVAYADESKTOPWALLBOARDR7BASEUPGRADELIC:CL $4,480.00396542 AVAYADESKTOPWALLBOARDR7CMSCONNECTORLIC:CL $3,840.00396543 AVAYADESKTOPWALLBOARDR7CMSCONNECTORUPGRADELIC:CL $1,920.00396544 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999LIC:CU $128.00396545 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999UPGRADELIC:CU $64.00396546 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+LIC:CU$96.00396547 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+UPGRADELIC:CU $48.00396548 AVAYADESKTOPWALLBOARDR7SUPERVISORLIC:CU $544.00396549 AVAYADESKTOPWALLBOARDR7OCEANALYTICSFORELITECONNLIC:CL $3,840.00396550 AVAYADESKTOPWALLBOARDR7BASEGEOREDUNDANCYLIC:CL $4,480.00396551 AVAYADESKTOPWALLBOARDR7CMSCONNECTORGEOREDUNDANCYLIC:CL $1,920.00Contract No. DMS-17/18-044B Exhibit B 396552 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999GEOREDUNDANCYLIC:CU $64.00396553 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+GEOREDUNDANCYLIC:CU $48.00396554 AVAYADESKTOPWALLBOARDR7SUPERVISORGEOREDUNDANCYLIC:CU $272.00396555 AVAYADESKTOPWALLBOARDR7OCEANALYTICSFORELITECONNGRLIC:CL $1,920.00396560 AVAYADESKTOPWALLBOARDR7OCEANLYTICSFOROCEANACONNLIC:CL $3,840.00396561 AVAYADESKTOPWALLBOARDR7OPERATIONALANLSTCONNLIC:CL$3,840.00396562 AVAYADESKTOPWALLBOARDR7OPERATIONALANLSTCONNUPGLIC:CL $1,920.00396564 AVAYADESKTOPWALLBOARDR7THIRDPARTYCONNECTORLIC:CL $3,840.00396565 AVAYADESKTOPWALLBOARDR7OCEANLYTICSFOROCEANACONNGRLIC:CL $1,920.00396566 AVAYADESKTOPWALLBOARDR7OPERATIONALANLSTCONNGEOREDUNLIC:CL $1,920.00396567 AVAYADESKTOPWALLBOARDR7THIRDPARTYCONNECTORGEOREDUNLIC:CL $1,920.00399650 CMSR18.1VEVAPPFORLINUXSYSTEMLIC:DS,SR$0.00399651 CMSR18.1AMAZONWEBSERVICESAMILIC:DS,SR $0.00401473 CMSR19HIGHAVAILABILITYSURVIVABLEAGENTUPLIFT1Ͳ250LIC:CU $0.00401474 CMSR19HIGHAVAILABILITYSURVIVABLEAGENTUPLIFT251+LIC:CU $0.00401475 CMSR19HIGHAVAILABILITYSUPERVISORUPLIFTLIC:CU $0.00401476 CMSR19HIGHAVAILABILITYINITIALACDUPLIFTLIC:CU $0.00401477 CMSR19HIGHAVAILABILITY2THRU8ACDUPLIFTLIC:CU $0.00401478CMSR19SURVIVABLESUPERVISORUPLIFTLIC:CU $0.00401479 CMSR19SURVIVABLEINITIALACDUPLIFTLIC:CU $0.00401555 AVAYADESKTOPWALLBOARDR7BASEUPGRADEPRER6LIC:CL $4,480.00401556 AVAYADESKTOPWALLBOARDR7CMSCONNECTORUPGRADEPRER6LIC:CL $1,920.00401557 AVAYADESKTOPWALLBOARDR7EACHAGENT1Ͳ999UPGRADEPRER6LIC:CL,CU $64.00401558 AVAYADESKTOPWALLBOARDR7EACHAGENT1000+UPGRADEPRER6LIC:CL,CU$48.00401559 AVAYADESKTOPWALLBOARDR7OPERANLSTCONNUPGPRER6LIC:CL $1,920.00401570 CMSR193RDPARTYREALTIMESOCKETUPGRADEPRER17LIC:DS $6,400.00401571 CMSR19ADMINPAGINGUPGRADEPRER17LIC:DS $3,136.00401572 CMSR19ADMINSYNCUPGRADEPRER17LIC:DS $6,400.00401573 CMSR19AUXLOGGINGUPGRADEPRER17LIC:DS $3,840.00401574 CMSR19BLUEPUMPKINHISTORICALUPGRADEPRER17LIC:DS$2,560.00401575 CMSR19BLUEPUMPKINRTAUPGRADEPRER17LIC:DS $5,120.00401576 CMSR19CALABRIOHISTORICALUPGRADEPRER17LIC:DS $2,560.00401577 CMSR19CALABRIORTAUPGRADEPRER17LIC:DS $5,120.00401578 CMSR19COMBOHISTORICALREALTIMEUPGRADEPRER17LIC:DS $5,120.00Contract No. DMS-17/18-044B Exhibit B 401579 CMSR19ECHHANDLEUPGPRER17LIC:DS $2,560.00401580 CMSR19GENERICRTAUPGRADEPRER17LIC:DS $5,120.00401581 CMSR19GEOTELICMREALTIMEUPGRADEPRER17LIC:DS $9,600.00401582 CMSR19HIGHAVAIL/SURVIVABLEDUALROLEUPGRADEPRER17LIC:DS $3,840.00401583 CMSR19IEXHISTORICALUPGRADEPRER17LIC:DS $2,560.00401584 CMSR19IEXRTAUPGRADEPRER17LIC:DS $5,120.00401585 CMSR19PAYROLLHISTORICALUPGRADEPRER17LIC:DS$2,560.00401586 CMSR19PIPKINSHISTORICALUPGRADEPRER17LIC:DS $2,560.00401587 CMSR19PIPKINSRTAUPGRADEPRER17LIC:DS $5,120.00401588 CMSR19SUPERVISORPAGINGUPGRADEPRER17LIC:DS $3,136.00401589 CMSR19SURVIVABLEADDITIONALUPGRADEPRER17LIC:DS $3,840.00401590 CMSR19TCSHISTORICALUPGRADEPRER17LIC:DS $2,560.00401591 CMSR19TCSRTAUPGRADEPRER17LIC:DS $5,120.00401592CMSR19UNLOADHISTORICALUPGRADEPRER17LIC:DS $2,560.00401593 CMSR19WFOHISTORICALUPGRADEPRER17LIC:DS $1,920.00401594 CMSR19WFORTAUPGRADEPRER17LIC:DS $3,840.00401595 CMSR19AVAYAPROPRIETARYRTAUPGRADEPRER17LIC:DS $2,560.00401596 CMSR19AVAYAPROPRIETARYREALTIMESOCKETUPGRADEPRER17LIC:DS $2,560.00401597 CMSR19AUXLOGGINGMERGEUPGRADEPRER17LIC:DS $2,560.00ReportingandAnalyticsͲWorkforceOptimization,Media700512218 WFOR15CONTACTRECORDINGLINUXOSFORCMDVD $50.00700512219 WFOR15CONTACTRECORDINGWINDOWSOSFORCMORCSDVD $50.00700512220 WFOR15NEWSYSTEMINSTALLATIONDVD $50.00700512221 WFOR15MIGRATIONSYSTEMINSTALLATIONDVD $50.00700512222 WFOR15DESKTOPDVD$50.00700512224 WFOR15ENCRYPTIONMANAGERDVD $50.00700513396 WFOR15.1.2CONTACTRECORDINGLINUXOSFORCMDVD $50.00700513397 WFOR15.1.2CONTACTRECORDINGWINDOWSOSFORCMORCSDVD$50.00ReportingandAnalyticsͲWorkforceOptimization,Model259212 WORKFORCEOPTNEWMODEL$0.00259872 WORKFORCEOPTUPGRADEMODEL $0.00259874 AVAYAWORKFORCEOPTADDITIONMODEL $0.00ReportingandAnalyticsͲWorkforceOptimization,Hardware700501237 PAGINGUTI1UNIVERSALTELEPHONEINTERFACEWITHRACKPANELKIT $398.16Contract No. DMS-17/18-044B Exhibit B ReportingandAnalyticsͲWorkforceOptimization,SoftwareLicense192156 WORKFORCEOPTAFTERMARKETORDER $0.00263951 WORKFORCEOPTORDERFORCS1000 $0.00263952 WORKFORCEOPTORDERFORCMͲMBT $0.00385458 WFOR15CONTACTRECORDINGICINTEGRATIONLIC:SR $3,542.40385910 WFOR15CONTACTRECORDINGICINTEGRATIONUPGRADELIC:SR $1,772.80385911 WFOR15.1CONTACTRECORDINGDIALERINTEGRLIC:SR $3,542.40385913 WFOR15.1CONTACTRECORDINGDIALERINTEGRUPGRADELIC:SR $1,772.80385914 WFOR15.1CONTACTRECORDINGPKGLIC:SR $371.84385916 WFOR15.1CONTACTRECORDINGPKGUPGRADELIC:SR$186.24385918 WFOR15.1ADVANCEDCONTACTRECORDINGUPGRADELIC:SR $225.28385919 WFOR15.1REDUNDANTCONTACTRECORDINGPKGLIC:SR $93.44385921 WFOR15.1REDUNDANTCONTACTRECORDINGPKGUPGRADELIC:SR $46.72385922 WFOR15.1TELEPHONEREPLAYPORTLIC:SR $0.00385923 WFOR15.1CENTRALREPLAYSERVERSOFTWARELIC:SR $0.00385924 WFOR15.1TELEPHONEREPLAYCONTACTRECORDINGPKGLIC:SR $5,667.20385926 WFOR15TELREPLAYCONTACTRECORDINGPKGUPGRADELIC:SR$2,835.20385927 WFOR15.1CNTCTRCRDGQUALMONITORENCRYPTIONLIC:SR $198.40385929 WFOR15.1CNTCTRCRDGQUALMONITORENCRYPTIONUPGRADELIC:SR $99.20385930 WFOR15.1FULLTIMESCREENRECORDINGLIC:SR $184.32385932 WFOR15.1FULLTIMESCREENRECORDINGUPGRADELIC:SR $92.16385933 WFOR15.1NATIVECRMASSEXPORTENHSTATUSREPORTINGLIC:SR $17,712.00385934 WFOR15.1QUALITYMONITORINGPKGLIC:SR $492.80385936 WFOR15.1QUALITYMONITORINGPKGUPGRADELIC:SR$246.40385937 WFOR15.1ADVANCEDQUALITYMONITORINGPKGLIC:SR $625.28385939 WFOR15.1ADVANCEDQUALITYMONITORINGPKGUPGRADELIC:SR $312.96385941 WFOR15.1NATIVECRMASSEXPORTENHSTATUSRPTGUPGRADELIC:SR $8,857.60385942 WFOR15.1DSKTPANLYTCSTOADVANCEDDSKTPUPͲBUYLIC:SR $141.44385944 WFOR15.1ANALYTICSDRIVENQUALITYUPGRADELIC:SR $106.24385945 WFOR15.1ANALYTICSDRIVENQUALTOSPEECHADVUPͲBUYLIC:SR$276.48385947 WFOR15.1STRATEGICPLANNERLIC:SR $92.16385949 WFOR15STRATEGICPLANNERUPGRADELIC:SR $46.08385950 WFOR15APPLICATIONANALYSISLIC:SR $106.24Contract No. DMS-17/18-044B Exhibit B 385952 WFOR15APPLICATIONANALYSISUPGRADELIC:SR $53.12385953 WFOR15.1SOFTWAREDEVELOPMENTKITFORQMANDWFMUPGRADELIC:SR $5,491.20385955 WFOR15.1INTRADAYPERFORMANCEMANAGEMENTUPGRADELIC:SR $17.92385957 WFOR15MOBILEAPPLICATIONUPGRADELIC:SR $3,542.40385959 WFOR15.1WORKFORCEMANAGEMENTPKGLIC:SR $354.56385961 WFOR15.1WORKFORCEMANAGEMENTPKGUPGRADELIC:SR $177.28385962 WFOR15.1ADVANCEDWORKFORCEMANAGEMENTPKGLIC:SR $510.08385964 WFOR15.1ADVANCEDWORKFORCEMANAGEMENTPKGUPGRADELIC:SR$255.36385965 WFOR15.1WORKFORCEMANAGEMENTTIMEOFFMGRLIC:SR $39.04385967 WFOR15.1WORKFORCEMANAGEMENTTIMEOFFMGRUPGRADELIC:SR $19.84385968 WFOR15.1WFMSHIFTBIDDINGLIC:SR $23.68385970 WFOR15.1WFMSHIFTBIDDINGUPGRADELIC:SR $12.16385971 WFOR15CRFORELITEMIDSIZER6BUNDLESUPGRADELIC:SR $71.04385972 WFOR15.1ADVANCEDSCORECARDLIC:SR $92.16385974 WFOR15.1ADVANCEDSCORECARDUPGRADELIC:SR $46.08385975WFOR15BASICTOADVANCEDSCORECARDUPͲBUYLIC:SR $71.04385976 WFOR15.1KPIDESIGNADAPTERLIC:SR $14,876.80385978 WFOR15.1KPIDESIGNADAPTERUPGRADELIC:SR $7,440.00385979 WFOR15.1LESSONMANAGEMENTLIC:SR $88.32385981 WFOR15.1LESSONMANAGEMENTUPGRADELIC:SR $44.80385982 WFOR15.1COMPETENCYBASEDLEARNINGLIC:SR $212.48385984 WFOR15.1COMPETENCYBASEDLEARNINGUPGRADELIC:SR $106.24385985 WFOR15LESSONMGMTTOCOMPBASEDLEARNUPͲBUYLIC:SR$124.16385989 WFOR15.1ADVANCEDADHERENCELIC:SR $71.04385991 WFOR15.1ADVANCEDADHERENCEUPGRADELIC:SR $35.20385992 WFOR15.1WORKFORCEOPTIMIZATIONPKGLIC:SR $748.80385994 WFOR15.1WORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $374.40385995 WFOR15.1ADVANCEDWORKFORCEOPTIMIZATIONPKGLIC:SR $1,024.00385997 WFOR15.1ADVANCEDWORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $512.64385998 WFOR15.1DESKTOPAPPLICATIONANALYTICSTRACKERLIC:SR $35.20386000 WFOR15.1DESKTOPAPPLICATIONANALYTICSTRACKERUPGRADELIC:SR$17.92386001 WFOR15.1ADVANCEDDESKTOPANALYTICSLIC:SR $177.28386003 WFOR15.1ADVANCEDDESKTOPANALYTICSUPGRADELIC:SR $88.32386004 WFOR15.1STRATEGICDESKTOPANALYTICSLIC:SR $389.76Contract No. DMS-17/18-044B Exhibit B 386006 WFOR15.1STRATEGICDESKTOPANALYTICSUPGRADELIC:SR $194.56386007 WFOR15.1ADVDESKTOPTOSTRATEGICDESKTOPANALYTICSUPͲBUYLIC:SR $212.48386008 WFOR15AETTOSTRATEGICDSKTPPROCANLYTCSUPͲBUYLIC:SR $283.52386009 WFOR15APPLANLYSISTOSTRATEGICDPAUPͲBUYLIC:SR $106.24386012 WFOR15SPEECHESSENTIALSUPGRADELIC:SR $106.24386013 WFOR15.1SPEECHADVANCEDLIC:SR $488.96386015 WFOR15.1SPEECHADVANCEDUPGRADELIC:SR$244.48386016 WFOR15SPEECHESSENTIALSTOSPEECHADVANCEDUPͲBUYLIC:SR $276.48386017 WFOR15.1INTERACTIONDATAEXPORTMANAGERLIC:SR $141.44386019 WFOR15.1INTERACTIONDATAEXPORTMANAGERUPGRADELIC:SR $71.04386020 WFOR15.1SPEECHANALYTICSADDITIONALLANGUAGELIC:SR $318.72386022 WFOR15.1SPEECHANALYTICSADDITIONALLANGUAGEUPGRADELIC:SR $159.36386023 WFOR15.1CUSTOMERFEEDBACKADVANCEDLIC:SR $247.68386025 WFOR15.1CUSTOMERFEEDBACKADVANCEDUPGRADELIC:SR$124.16386026 WFOR15.1CNTCTRCRDGTOQUALMONITORPKGUPͲBUYLIC:SR $279.68386027 WFOR15.1CNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR $432.00386028 WFOR15.1CNTCTRCRDGTOWFOPKGUPͲBUYLIC:SR $560.00386029 WFOR15.1CNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR $841.60386030 WFOR15.1ADVCNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR$253.44386031 WFOR15.1ADVCNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR $713.60386032 WFOR15.1QUALMONITORTOADVQUALMONITORPKGUPͲBUYLIC:SR $156.16386033 WFOR15.1QUALITYMONITORINGTOWFOPKGUPͲBUYLIC:SR $293.76386034 WFOR15.1QUALITYMONITORINGTOADVWFOPKGUPͲBUYLIC:SR $574.08386035 WFOR15.1ADVQUALMONITORTOADVWFOPKGUPͲBUYLIC:SR$424.96386036 WFOR15.1WFMTOADVWFMPKGUPͲBUYLIC:SR $191.36386037 WFOR15.1WFMTOWFOPKGUPͲBUYLIC:SR $460.80386038 WFOR15.1WFMTOADVWFOPKGUPͲBUYLIC:SR $748.80386039 WFOR15.1ADVWFMTOADVWFOPKGUPͲBUYLIC:SR $567.04386040 WFOR15.1WFOTOADVWFOPKGUPͲBUYLIC:SR$279.68386048 WFOR15.1SOFTWAREDEVELOPMENTKITFORQMANDWFMLIC:SR $10,982.40386049 WFOR15.1INTRADAYPERFORMANCEMANAGEMENTLIC:SR $35.20386051 WFOR15.1DATACENTERREDUNDANCYLIC:SR $88.32386053 WFOR15.1DATACENTERREDUNDANCYUPGRADELIC:SR $44.80386060 WFOR15MOBILEAPPLICATIONLIC:DSSR $7,084.80Contract No. DMS-17/18-044B Exhibit B 386063 WFOR15CRMIDSIZEENTERPRISEUPGRADELIC:SR $71.04386064 WFOR15MIDMARKETCRLIC:SR $312.32386066 WFOR15MIDMARKETCRBUNDLEUPGRADELIC:SR $156.80386067 WFOR15MIDMARKETCRQMBUNDLELIC:SR $383.36386069 WFOR15MIDMARKETCRQMBUNDLEUPGRADELIC:SR $192.00386070 WFOR15MIDMARKETWFMLIC:SR $283.52386072 WFOR15MIDMARKETWFMUPGRADELIC:SR $141.44386073 WFOR15MIDMARKETCRQMWFMBUNDLELIC:SR $591.36386075 WFOR15MIDMARKETCRQMWFMBUNDLEUPGRADELIC:SR$296.32386076 WFOR15.1ANALYTICSDRIVENQUALITYLIC:SR $212.48386093 AVAYAWFOSELECTRECORDEREDITIONR5LIC:CU $140.80386094 AVAYAWFOSELECTSTANDARDEDITIONR5LIC:CU $211.20386095 AVAYAWFOSELECTQUALITYANDPERFORMANCEMGMTEDITIONR5LIC:CU $352.00386096 AVAYAWFOSELECTRECORDEREDITIONREDUNDANCYR5LIC:CU $70.40386097 AVAYAWFOSELECTSTANDARDEDITIONREDUNDANCYR5LIC:CU $105.60386098 AVAYAWFOSELECTQUALITY/PERFORMMGMTEDREDUNDANCYR5LIC:CU$176.00386099 AVAYAWFOSELECTDESKTOPTRIGGERR5LIC:CU $140.80386200 AVAYAWFOSELECTSILENTMONITORINGMODULER5LIC:CU $52.80386201 AVAYAWFOSELECTDESKTOPSCREENCAPTUREMODULER5LIC:CU $52.80386202 AVAYAWFOSELECTSILENTMONITORINGMODULEREDUNDANCYR5LIC:CU $26.40386203 AVAYAWFOSELECTDESKTOPSCREENCAPTUREMODREDUNDANCYR5LIC:CU $26.40386204 AVAYAWFOSELECTQUALITYASASERVICEMODULER5LIC:NU$704.00386205 AVAYAWFOSELECTAACCCONNECTOR $0.00386206 AVAYAWFOSELECTRECORDEREDITIONUPGRADER5LIC:CU $49.28386207 AVAYAWFOSELECTSTANDARDEDITIONUPGRADER5LIC:CU $73.92386208 AVAYAWFOSELECTQUALITY/PERFORMMGMTEDITIONUPGRADER5LIC:CU $123.20386209 AVAYAWFOSELECTDESKTOPTRIGGERUPGRADER5LIC:CU $49.28386210 AVAYAWFOSELECTSILENTMONITORINGMODULEUPGRADER5LIC:CU$18.48386211 AVAYAWFOSELECTDESKTOPSCREENCAPTUREMODULEUPGRADER5LIC:CU $18.48386212 AVAYAWFOSELECTQUALITYASASERVICEMODULEUPGRADER5LIC:NU $246.40386220 AVAYAWFOSELECTRECORDEREDTOSTANDARDEDUPBUYR5LIC:CU $126.72386221 AVAYAWFOSELECTRECORDEREDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU $264.00386222 AVAYAWFOSELECTSTANDARDEDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU$211.20386223 IPOAWFOSR5RECORDEREDITIONLIC:CU $128.00Contract No. DMS-17/18-044B Exhibit B 386224 IPOAWFOSR5STANDARDEDITIONLIC:CU $192.00386225 IPOAWFOSR5QUALITYANDPERFORMANCEMANAGEMENTEDITIONLIC:CU $320.00386226 IPOAWFOSR5RECORDEREDITIONREDUNDANCYLIC:CU $64.00386227 IPOAWFOSR5STANDARDEDITIONREDUNDANCYLIC:CU $96.00386228 IPOAWFOSR5QUALITY/PERFORMANCEMGMTEDREDUNDANCYLIC:CU $160.00386229 IPOAWFOSR5DESKTOPTRIGGERLIC:CU $128.00386230 IPOAWFOSR5SILENTMONITORINGMODULELIC:CU $48.00386231 IPOAWFOSR5DESKTOPSCREENCAPTUREMODULELIC:CU$48.00386232 IPOAWFOSR5SILENTMONITORINGMODULEREDUNDANCYLIC:CU $24.00386233 IPOAWFOSR5DESKTOPSCREENCAPTUREMODULEREDUNDANCYLIC:CU $24.00386234 IPOAWFOSR5QUALITYASASERVICEMODULELIC:NU $640.00386235 IPORECORDEREDTOSTANDARDEDUPBUYR5LIC:CU $115.20386236 IPORECORDEREDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU $240.00386237 IPOSTANDARDEDTOQUAL/PERFMGMTEDUPBUYR5LIC:CU$192.00386238 AVAYAWORKFORCEOPTIMIZATIONSELECTR5ACCSCONNECTOR $0.00386239 AVAYAWORKFORCEOPTIMIZATIONSELECTR5IPOCCCONNECTOR $0.00386648 WFOR12ANALYTICSDRIVENQUALITYTOADVANCEDSPEECHLIC:SR $276.48386679 AVAYAWFOSELECTR5RECORDEREDITIONREDUNDANCYUPGRADELIC:CU $24.64386951 AVAYAWFOSELECTR5STANDARDEDITIONREDUNDANCYUPGRADELIC:CU $36.96386953 AVAYAWFOSELECTR5QUALITY/PERFORMANCEMGMTEDREDUNUPGLIC:CU$61.60386955 AVAYAWFOSELECTR5SILENTMONITORINGMODREDUNDANCYUPGLIC:CU $9.24386957 AVAYAWFOSELECTR5DSKTPSCREENCAPTUREMODREDUNUPGLIC:CU $9.24387466 IPOAVAYAWFOSELECTR5RECORDEREDITIONUPGLIC:CU $44.80387467 IPOAVAYAWFOSELECTR5STANDARDEDITIONUPGLIC:CU $67.20387468 IPOAVAYAWFOSELECTR5QLTY/PERFRMMGTEDUPGLIC:CU387469 IPOAVAYAWFOSELECTR5DESKTOPTRIGGERUPGLIC:CU387512IPOAVAYAWFOSELECTR5SILENTMONITORINGMODULEUPGLIC:CU $16.80387513 IPOAVAYAWFOSELECTR5DSKTPSCRNCAPTUREMODULEUPGLIC:CU $16.80387514 IPOAVAYAWFOSELECTR5QUALITYASASERVICEMODULEUPGLIC:NU $224.00387522 IPOAVAYAWFOSELECTR5RCDREDREDUNUPGLIC:CU $22.40387523 IPOAVAYAWFOSELECTR5STDEDREDUNUPGLIC:CU$33.60387524 IPOAVAYAWFOSELECTR5QLTY/PRFRMMGTEDREDUNUPGLIC:CU $56.00387525 IPOAVAYAWFOSELECTR5SILENTMNTRGREDUNUPGLIC:CU $8.40387526 IPOAVAYAWFOSELECTR5DSKTPSCRNCPTRREDUNUPGLIC:CU $8.40Contract No. DMS-17/18-044B Exhibit B 387761 WFOR15DISTRIBUTEDREPLAYSERVERSOFTWARELIC:SR $0.00389557 WFOR15DESKTOPGUIDANCEANDAUTOMATIONLIC:SR $141.44389559 WFOR15DESKTOPGUIDANCEANDAUTOMATIONUPGRADELIC:SR $71.04390618 WFOR15CONTACTRECORDINGUNIFIEDCOMMUNICATIONRECORDINGLIC:SR $396.80390619 WFOR15REDUNDANTCRFORUNIFIEDCOMMUNICATIONRECORDINGLIC:SR $104.32390690 WFOR15ENCRYPTIONUNIFIEDCOMMUNICATIONRECORDINGLIC:SR $223.36390691 WFOR15FULLTIMESCRNRECRDUNIFIEDCOMMUNICATIONRECDGLIC:SR$201.60393646 OCEANAR3AVAYAWFOSELECTR5STANDARDEDITIONLIC:CU $240.00393647 OCEANAR3AVAYAWFOSELECTR5QUALITYPERFORMANCEMGTLIC:CU $160.00395800 WFOR15CNTCTRECORDINGQUALITYMONITORENCRYPTIONSERVERUPGRADE $2,000.00397351 AVAYAWFOSELECTR5RECORDEREDITIONCONCURRENTCHANNELLIC:CU $281.60397352 AVAYAWFOSELECTR5STANDARDEDITIONCONCURRENTCHANNELLIC:CU $422.40397353 AVAYAWFOSELECTR5RECORDEREDITIONREDUNDANCYCONCCHANLIC:CU$140.80397354 AVAYAWFOSELECTR5STANDARDEDITIONREDUNDANCYCONCCHANLIC:CU $211.20397355 IPOFFICEAWFOSR5RECORDEREDCONCURRENTCHANNELLIC:CU $256.00397356 IPOFFICEAWFOSR5STANDARDEDCONCURRENTCHANNELLIC:CU $384.00397357 IPOFFICEAWFOSR5RECORDEREDREDUNCONCURRENTCHANNELLIC:CU $128.00397358 IPOFFICEAWFOSR5STANDARDEDREDUNCONCCHANLIC:CU $192.00397359 AVAYAWFOSELECTR5RECORDEREDITIONCONCURRENTUPGRADELIC:CU$99.20397911 AVAYAWFOSELECTR5STANDARDEDITIONCONCURRENTUPGRADELIC:CU $147.20397913 AVAYAWFOSELECTR5RECORDEREDITIONCONCURRENTREDUNUPGLIC:CU $49.28397915 AVAYAWFOSELECTR5STANDARDEDITIONCONCURRENTREDUNUPGLIC:CU $74.24397917 IPOAWFOSR5RECORDEREDCONCURRENTCHANNELUPGRADELIC:CU $89.60397919 IPOAWFOSR5STANDARDEDCONCURRENTCHANNELUPGRADELIC:CU$134.40397921 IPOAWFOSR5RECORDEREDCONCURRENTCHANNELREDUNUPGRADELIC:CU $44.80397923 IPOAWFOSR5STANDARDEDCONCURRENTCHANNELREDUNUPGRADELIC:CU $67.20398217 IPOFFICEAWFOSR5RECORDEREDUPBUYTOCHANNELLIC:CU $128.00398218 IPOFFICEAWFOSR5STANDARDEDUPBUYTOCHANNELLIC:CU $192.00398219 IPOFFICEAWFOSR5RECORDEREDREDUNUPBUYTOCHANNELLIC:CU $64.00398240 IPOFFICEAWFOSR5STANDARDEDREDUNUPBUYTOCHANNELLIC:CU$96.00398245 HARMONYR5RECORDEREDUPBUYTOCHANNELLIC:CU $128.00398246 HARMONYR5STANDARDEDUPBUYTOCHANNELLIC:CU $192.00398247 HARMONYR5RECORDEREDREDUNUPBUYTOCHANNELLIC:CU $64.00398248 HARMONYR5STANDARDEDREDUNUPBUYTOCHANNELLIC:CU $96.00Contract No. DMS-17/18-044B Exhibit B 398249 AVAYAWFOSELECTR5RECORDEREDUPBUYTOCHANNELLIC:CU $140.80398250 AVAYAWFOSELECTR5STANDARDEDUPBUYTOCHANNELLIC:CU $211.20398251 AVAYAWFOSELECTR5RECORDEREDREDUNUPBUYTOCHANNELLIC:CU $70.40398252 AVAYAWFOSELECTR5STANDARDEDREDUNUPBUYTOCHANNELLIC:CU $105.60398954 WFOR15AVAYACONTACTRECORDINGADVANCEDPACKAGELIC:SR $371.84398955 WFOR15.2N+NCONTACTRECORDINGREDUNDANCYLIC:SR$90.24398957 WFOR15.2ACTIVEPARALLELCONTACTRECORDINGREDUNDANCYLIC:SR $184.32398958 WFOR15TEXTINTERACTIONRECORDINGLIC:SR $61.44398959 WFOR15.2FACETOFACEVOICEINTERACTIONRECORDINGADDͲONLIC:SR $81.92399050 WFOR15.2CONTACTRECORDINGQUALMONITORACTIVEPARALLELENCRPTLIC:SR $90.24399051 WFOR15SCREENINTERACTIONRECORDINGLIC:SR $184.32399052 WFOR15.2QUALMONITORAVAYACONTACTRECORDINGADVANCEDPKGLIC:SR$492.80399053 WFOR15.2ADVQUALMONITORAVAYACONTACTRECORDINGADVANCEDPKGLIC:SR $625.28399054 WFOR15.2AUTOQUALITYMONITORPACKAGELIC:SR $533.76399055 WFOR15.2AUTOQUALITYMONITORADVANCEDPACKAGELIC:SR $665.60399056 WFOR15.2AUTOQUALMONITORAVAYACONTACTRECORDINGADVANCEDPKGLIC:SR $533.76399057 WFOR15.2AUTOQUALITYMONITORADVACRAPKGLIC:SR $665.60399058 WFOR15.2WORKFORCEMANAGEMENTOPERATIONSVISUALIZERLIC:SR $327.04399059WFOR15.2WORKFORCEMANAGEMENTCONVERSIONMANAGERLIC:SR $19,571.20399060 WFOR15.2WORKFORCEMANAGEMENTFLEXMANAGERLIC:SR $122.88399061 WFOR15.2WORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR $748.80399062 WFOR15.2ADVANCEDWORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR $1,024.00399063 WFOR15.2AUTOWORKFORCEOPTIMIZATIONPACKAGELIC:SR $787.20399064 WFOR15.2AUTOADVANCEDWORKFORCEOPTIMIZATIONPACKAGELIC:SR $1,027.20399065 WFOR15.2AUTOWORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR $787.20399066 WFOR15.2AUTOADVWORKFORCEOPTIMIZATIONACRAPACKAGELIC:SR$1,027.20399067 WFOR15ROBOTICPROCESSAUTOMATIONLIC:SR $8,857.60399068 WFOR15AUTOMATIONAUTHORINGSTUDIOLIC:SR $780.80399069 WFOR15PROCESSASSISTANTLIC:SR $245.76399070 WFOR15.1ANALYTICSDRIVENQUALITYADDITIONALLANGUAGELIC:SR $318.72399071 WFOR15.2SPEECHANALYTICSTRANSCRIPTEXPORTLIC:SR $73.60399072 WFOR15.2REALTIMESPEECHANALYTICSADDͲONLIC:SR $245.76399073 WFOR15.2QUALITYMONITORTOAUTOQUALITYMONITORUPͲBUYLIC:SR$40.96399074 WFOR15.2ADVQUALMONITORTOAUTOQUALMONITORADVUPͲBUYLIC:SR $40.96Contract No. DMS-17/18-044B Exhibit B 399075 WFOR15.2WFOTOAUTOQUALITYMONITORWFOUPͲBUYLIC:SR $40.96399076 WFOR15.2ADVWFOTOAUTOQUALITYMONITORADVWFOUPͲBUYLIC:SR $40.96399077 WFOR15.2PRODUCTIVITYANDITEMTRACKINGLIC:SR $81.92400422 WFOR15AVAYACONTACTRECORDINGADVANCEDTRACKINGLIC:SR $0.00400425 WFOR15CONTACTRECORDINGQUALITYMONITORENCRYPTIONSERVER $4,428.80400830 AVAYAAURAWORKFORCEOPTIMISATION15.1APPLICATIONTRACKINGCODELIC:SR$0.00400831 AVAYAAURAWORKFORCEOPTIMISATION15.2APPLICATIONTRACKINGCODELIC:SR $0.00401121 AVAYAWFOSELECTR5SPEECHANALYTICSMODULELIC:CU $281.60401123 IPOAWFOSR5SPEECHANALYTICSMODULELIC:CU $256.00401125 HARMONYR5SPEECHANALYTICSMODULELIC:CU $256.00401127 AVAYAWFOSELECTR5SPEECHANALYTICSMODULEUPGRADELIC:CU $98.56401129 IPOAVAYAWFOSELECTR5SPEECHANALYTICSMODULEUPGLIC:CU $89.60401371 HARMONYR5SPEECHANALYTICSMODULEUPGRADELIC:CU$89.60402860 WFOR15.2CONTACTRECORDINGPKGLIC:SR $371.84402861 WFOR15.2CONTACTRECORDINGPKGENTITLELIC:SR $0.00402863 WFOR15.2CONTACTRECORDINGPKGUPGRADELIC:SR $186.24402864 WFOR15.2AVAYACONTACTRECORDINGADVANCEDPACKAGEUPGRADELIC:SR $186.24402866 WFOR15.2ADVANCEDCONTACTRECORDINGUPGRADELIC:SR $225.28402867 WFOR15.2REDUNDANTCONTACTRECORDINGPKGLIC:SR $93.44402869 WFOR15.2REDUNDANTCONTACTRECORDINGPKGUPGRADELIC:SR$46.72402870 WFOR15.2DATACENTERREDUNDANCYLIC:SR $88.32402872 WFOR15.2DATACENTERREDUNDANCYUPGRADELIC:SR $44.80402873 WFOR15.2CNTCTRCRDGQUALMONITORENCRYPTIONLIC:SR $198.40402875 WFOR15.2CNTCTRCRDGQUALMONITORENCRYPTIONUPGRADELIC:SR $99.20402876 WFOR15.2SOFTWAREDEVELOPMENTKITFORQMANDWFMLIC:SR $10,982.40402878 WFOR15.2SOFTWAREDEVELOPMENTKITFORQMANDWFMUPGRADELIC:SR $5,491.20402879 WFOR15.2QUALITYMONITORINGPKGLIC:SR$492.80402881 WFOR15.2QUALITYMONITORINGPKGUPGRADELIC:SR $246.40402882 WFOR15.2ADVANCEDQUALITYMONITORINGPKGLIC:SR $625.28402884 WFOR15.2ADVANCEDQUALITYMONITORINGPKGUPGRADELIC:SR $312.96402885 WFOR15.2QUALMONITORTOADVQUALMONITORPKGUPͲBUYLIC:SR $156.16402886 WFOR15.2CNTCTRCRDGTOQUALMONITORPKGUPͲBUYLIC:SR $279.68402887 WFOR15.2CNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR$432.00402888 WFOR15.2ADVCNTCTRCRDGTOADVQUALMONITORPKGUPͲBUYLIC:SR $253.44Contract No. DMS-17/18-044B Exhibit B 402889 WFOR15.2WORKFORCEMANAGEMENTPKGLIC:SR $354.56402891 WFOR15.2WORKFORCEMANAGEMENTPKGUPGRADELIC:SR $177.28402892 WFOR15.2ADVANCEDWORKFORCEMANAGEMENTPKGLIC:SR $510.08402894 WFOR15.2ADVANCEDWORKFORCEMANAGEMENTPKGUPGRADELIC:SR $255.36402895 WFOR15.2WFMTOADVWFMPKGUPͲBUYLIC:SR $191.36402896 WFOR15.2WORKFORCEOPTIMIZATIONPKGLIC:SR $748.80402898 WFOR15.2WORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $374.40402899 WFOR15.2ADVANCEDWORKFORCEOPTIMIZATIONPKGLIC:SR$1,024.00402901 WFOR15ADVANCEDWORKFORCEOPTIMIZATIONPKGUPGRADELIC:SR $512.64402902 WFOR15.2QUALITYMONITORINGTOADVWFOPKGUPͲBUYLIC:SR $574.08402903 WFOR15.2ADVQUALMONITORTOADVWFOPKGUPͲBUYLIC:SR $424.96402904 WFOR15.2CNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR $841.60402905 WFOR15.2ADVCNTCTRCRDGTOADVWFOPKGUPͲBUYLIC:SR$713.60402906 WFOR15.2WFMTOADVWFOPKGUPͲBUYLIC:SR $748.80402907 WFOR15.2ADVWFMTOADVWFOPKGUPͲBUYLIC:SR $567.04402908 WFOR15.2CNTCTRCRDGTOWFOPKGUPͲBUYLIC:SR $560.00402909 WFOR15.2QUALITYMONITORINGTOWFOPKGUPͲBUYLIC:SR $293.76402910 WFOR15.2WFMTOWFOPKGUPͲBUYLIC:SR$460.80402911 WFOR15.2WFOTOADVWFOPKGUPͲBUYLIC:SR $279.68402919 WFOR15.2NATIVECRMASSEXPORTENHSTATUSREPORTINGLIC:SR $17,712.00402921 WFOR15.2NATIVECRMASSEXPORTENHSTATUSRPTGUPGRADELIC:SR $8,857.60402922 WFOR15.2ANALYTICSDRIVENQUALITYADDITIONALLANGUAGELIC:SR $318.72402923 WFOR15.2CENTRALREPLAYSERVERSOFTWARELIC:SR $0.00402924 WFOR15.2INTERACTIONDATAEXPORTMANAGERLIC:SR$141.44402926 WFOR15.2INTERACTIONDATAEXPORTMANAGERUPGRADELIC:SR $71.04402927 WFOR15.2TELEPHONEREPLAYPORTLIC:SR $0.00402928 WFOR15.2TELEPHONEREPLAYCONTACTRECORDINGPKGLIC:SR $5,667.20402930 WFOR15.2STRATEGICPLANNERLIC:SR $92.16402932 WFOR15.2ANALYTICSDRIVENQUALITYLIC:SR $212.48402934 WFOR15.2ANALYTICSDRIVENQUALITYUPGRADELIC:SR $106.24402935 WFOR15.2SPEECHADVANCEDLIC:SR $488.96402937 WFOR15.2SPEECHADVANCEDUPGRADELIC:SR $244.48402938 WFOR15.2ANALYTICSDRIVENQUALTOSPEECHADVUPͲBUYLIC:SR$276.48402939 WFOR15.2CUSTOMERFEEDBACKADVANCEDLIC:SR $247.68Contract No. DMS-17/18-044B Exhibit B 402941 WFOR15.2CUSTOMERFEEDBACKADVANCEDUPGRADELIC:SR $124.16402942 WFOR15.2WORKFORCEMANAGEMENTTIMEOFFMGRLIC:SR $39.04402944 WFOR15.2WORKFORCEMANAGEMENTTIMEOFFMGRUPGRADELIC:SR $19.84402945 WFOR15.2WFMSHIFTBIDDINGLIC:SR $23.68402947 WFOR15.2WFMSHIFTBIDDINGUPGRADELIC:SR $12.16402948 WFOR15.2ADVANCEDSCORECARDLIC:SR $92.16402950 WFOR15.2ADVANCEDSCORECARDUPGRADELIC:SR $46.08402951 WFOR15.2LESSONMANAGEMENTLIC:SR $88.32402953 WFOR15.2LESSONMANAGEMENTUPGRADELIC:SR$44.80402954 WFOR15.2COMPETENCYBASEDLEARNINGLIC:SR $212.48402956 WFOR15.2COMPETENCYBASEDLEARNINGUPGRADELIC:SR $106.24402957 WFOR15.2KPIDESIGNADAPTERLIC:SR $14,876.80402959 WFOR15.2KPIDESIGNADAPTERUPGRADELIC:SR $7,440.00402960 WFOR15.2INTRADAYPERFORMANCEMANAGEMENTLIC:SR $35.20402962 WFOR15.2INTRADAYPERFORMANCEMANAGEMENTUPGRADELIC:SR $17.92402963 WFOR15.2FULLTIMESCREENRECORDINGLIC:SR $184.32402965 WFOR15.2FULLTIMESCREENRECORDINGUPGRADELIC:SR$92.16402966 WFOR15.2DESKTOPAPPLICATIONANALYTICSTRACKERLIC:SR $35.20402968 WFOR15.2DESKTOPAPPLICATIONANALYTICSTRACKERUPGRADELIC:SR $17.92402969 WFOR15.2ADVANCEDDESKTOPANALYTICSLIC:SR $177.28402971 WFOR15.2ADVANCEDDESKTOPANALYTICSUPGRADELIC:SR $88.32402972 WFOR15.2DSKTPANLYTCSTOADVANCEDDSKTPUPͲBUYLIC:SR $141.44402973 WFOR15.2STRATEGICDESKTOPANALYTICSLIC:SR $389.76402975 WFOR15.2STRATEGICDESKTOPANALYTICSUPGRADELIC:SR $194.56402976WFOR15.2APPLANLYSISTOSTRATEGICDPAUPͲBUYLIC:SR $212.48402977 WFOR15.2ADVANCEDADHERENCELIC:SR $71.04402979 WFOR15.2ADVANCEDADHERENCEUPGRADELIC:SR $35.20402980 WFOR15.2SPEECHANALYTICSADDITIONALLANGUAGELIC:SR $318.72402982 WFOR15.2SPEECHANALYTICSADDITIONALLANGUAGEUPGRADELIC:SR $159.36402983 WFOR15.2CONTACTRECORDINGDIALERINTEGRLIC:SR $3,542.40402985 WFOR15.2CONTACTRECORDINGDIALERINTEGRUPGRADELIC:SR $1,772.80402986 WFOR15.2STRATEGICPLANNERUPGRADELIC:SR$46.08ReportingandAnalyticsͲCallManagementSystem,SoftwareContract No. DMS-17/18-044B Exhibit B 395740 CMSPREͲR17TOR18AGENTUPGRADELIC:CU $128.00395741 CMSPREͲR17TOR18HIGHAVAIL/SURVIVABLEAGENTUPGRADELIC:CU $32.00395742 CMSPREͲR17TOR18SUPERVISORUPGRADELIC:CU $0.00395743 CMSPREͲR17TOR18INITIALACDUPGRADELIC:CU $0.00395744 CMSPREͲR17TOR18ACD2Ͳ8UPGRADELIC:CU $0.00Contract No. DMS-17/18-044B Exhibit B ServiceCategory4ͲCentrexPartNumberDescriptionNRCMRCA4B0001 BusinessLine(whereavailable) $75.00 $178.47A4B0002 StandardPRI(monthtomonth) $1,100.00 $7,307.15A4B0003 StandardPRI(12to23moterm) $1,100.00 $1,874.15A4B0004 StandardPRI(24to36moterm) $1,100.00 $1,729.15StandardPRI(60moterm) $0.00 $412.16A4B0005 StandardPRIDID$0.00 $0.20A4B0006 StandardPRI9Ͳ1Ͳ1ͲPinPoint,1stnumber $3,100.00 $95.00A4B0007 StandardPRI9Ͳ1Ͳ1ͲPinPoint,eachadditionalnumber,onsamePRIasfirstnumber $0.00 $0.05A4B0008 InterceptMessage$13.00 $0.00A4B0009 DirectoryAssistance$2.49 $0.00A4B0010 OperatorServices$3.49 $0.00A4B0011 RouteIt!PertollͲfreenumberper999account(max$750/moperaccount) $0.00 $150.00A4B0012 CentraNet(whereavailable) $0.00 $21.25A4B0013 FeaturePackage2000ͲIncluded $0.00 $0.00A4B0014 HotLine(DirectConnect)ͲIncluded $0.00 $0.00A4B0015 MBKSBasicPackageͲIncluded $0.00 $0.00A4B0016 StandardVoiceMailBox,perBox $0.00 $5.31A4B0017 FrontierPRI(whereavailable) $0.00 $503.15AT&TisincludingacopyoftheLegacyBellsouthCentrextariffforadditionaloptionsandfeatures.Pleasenote,thispricingiscurrentasof6/20/19,andissubjecttochangeuntilservicesarecontracted.C:\File Cabinet\S\SCS\Pricing Workspace\AT&T DedicatedIPAccess(whereavailable)Alloftheseservicesrequirea12monthminimumterm.PartNumbeDescriptionNRCMRCDED0001PrivateIP1.5Mbps(includesport,access,andCOS)$0.00 $290.00DED0002PrivateIP5Mbps(includesport,access,andCOS)$0.00 $754.78DED0003PrivateIP10Mbps(includesport,access,andCOS)$0.00 $824.92DED0004PrivateIP15Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0005PrivateIP20Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0006PrivateIP30Mbps(includesport,access,andCOS)$0.00$1,295.29DED0007PrivateIP40Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0008PrivateIP50Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0009PrivateIP100Mbps(includesport,access,andCOS)$0.00 $1,760.42DED0010PrivateIP1000Mbps(includesport,access,andCOS)$0.00 $6,569.99DED0011PublicIP1.5Mbps(includesport,access,andCOS)$0.00$290.00DED0012PublicIP5Mbps(includesport,access,andCOS)$0.00 $754.78DED0013PublicIP10Mbps(includesport,access,andCOS)$0.00 $824.92DED0014PublicIP15Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0015PublicIP20Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0016PublicIP30Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0017PublicIP40Mbps(includesport,access,andCOS)$0.00$1,295.29DED0018PublicIP50Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0019PublicIP100Mbps(includesport,access,andCOS)$0.00 $1,760.42DED0020PublicIP1000Mbps(includesport,access,andCOS)$0.00 $6,569.99DED0021MetroIP5Mbps(includesport,access,andCOS)$0.00 $754.78DED0022MetroIP10Mbps(includesport,access,andCOS)$0.00$824.92DED0023MetroIP15Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0024MetroIP20Mbps(includesport,access,andCOS)$0.00 $1,014.60DED0025MetroIP30Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0026MetroIP40Mbps(includesport,access,andCOS)$0.00 $1,295.29DED0027MetroIP50Mbps(includesport,access,andCOS)$0.00$1,295.29DED0028MetroIP100Mbps(includesport,access,andCOS)$0.00 $1,760.42DED0029MetroIP1000Mbps(includesport,access,andCOS)$0.00 $6,569.99CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page1of10Contract No. DMS-17/18-044B Exhibit B DED0030SpecialConstruction,perunit,wherefacilitiesdonotexist$0.00 $1,000.00DED0031DedicatedIPMACD$500.00 $0.00DED0032Insidewiredemarcextension$600.00 $0.00DED0033EntranceFacilityConduit(upto1000feet)$3,000.00 $0.00DED0034PortChange$1,000.00 $0.00DED0035PortOrderCancellation$500.00 $0.00DED0036PortDueDateChange$500.00 $0.00DED0037Port/CPEExpedite$500.00 $0.00DED0038ExpediteChange(persite)$100.00 $0.00DED0039Port/CPEOffͲHours$210.00 $0.00DED0040PVCChange$25.00 $0.00DED0041PVCOrderCancellation$40.00$0.00DED0042PVCDueDateChange$40.00 $0.00DED0043PVCDisconnect$25.00 $0.00DED0044CIRChange$25.00 $0.00DED0046ManagedEqupiment(customerneedstoprovideOOBlineandinsidewiring)NRCMRCDED0047 1.5Mbps,4221ͲSEC,orequivalent$750.00 $90.00DED0048 5Ͳ20Mbps,4221ͲBase,orequivalent$750.00 $61.05DED0049 5Ͳ20Mbps,4221ͲSEC,orequivalent$750.00 $73.93DED0050 5Ͳ20Mbps,4221ͲAXV/SEC,orequivalent$750.00 $83.59DED0051 30MbpsͲ<50Mbps,4321ͲBase,orequivalent $750.00 $96.43DED0052 30MbpsͲ<50Mbps,4321ͲSEC,orequivalent $750.00 $127.39DED0053 30MbpsͲ<50Mbps,4321ͲAXV/SEC,orequivalent$750.00 $166.72DED0054 50MbpsͲ<100Mbps,4331ͲBase,orequivalent $750.00 $136.27DED0055 50MbpsͲ<100Mbps,4331ͲSEC,orequivalent $750.00 $173.86DED0056 50MbpsͲ<100Mbps,4331ͲAXV/SEC,orequivalent $750.00 $271.93DED0057 100Mbps,4351ͲBase,orequivalent$750.00 $281.90DED0058 100Mbps,4351ͲSEC,orequivalent$750.00 $343.65DED0059 100Mbps,4351ͲAXV/SEC,orequivalent$750.00 $542.21DED0060 1000Mbps,4451ͲBase,orequivalent$750.00$538.07DED0061 1000Mbps,4451ͲSEC,orequivalent$750.00 $621.88DED0062 1000Mbps,4451ͲAXV/SEC,orequivalent$750.00 $775.71CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page2of10Contract No. DMS-17/18-044B Exhibit B DED0064TelecommunicationsServicePriority(TSP)DED0065TSPPriorityInstallation$42.00 $0.00DED0066TSPPriorityRestoration,LevelImplementation,perlineortrunk$65.00 $0.00DED0067TSPPriorityRestoration,LevelChange,perlineortrunk$65.00 $0.00DED0068TSPPriorityRestoration,MaintenanceAdministration,perlineortrunk$0.00 $3.00DED0070UniversalCPEVirtualNetworkFunctionsandSecurityDED0071Ciena3906ͲLarge,1000mbpsthroughput,480GbSSD,Upto4VNFsCiena3906mvi(ModelK70Ͳ3906Ͳ911)PRIMARYDEVICE$900.00 $311.00DED0072Ciena3906ͲLarge,1000mbpsthroughput,480GbSSD,Upto4VNFsCiena3906mvi(ModelK70Ͳ3906Ͳ911)HADEVICE$750.00 $285.00DED0073Ciena3926ͲExtraLarge,10000mbpsthroughput,480GbSSD,Upto4VNFsCiena3926mvi(ModelK70Ͳ3926Ͳ909)PRIMARYDEVICE$1,125.00$362.00DED0074Ciena3926ͲExtraLarge,10000mbpsthroughput,480GbSSD,Upto4VNFsCiena3926mvi(ModelK70Ͳ3926Ͳ909)HADEVICE$975.00 $344.00DED0076DesignandProjectManagementDED0077PreͲSalesDesignPerSite,NetworkSolutionupto100sites$250.00 $0.00DED0078PreͲSalesDesignPerSite,NetworkSolutionupto250sites$225.00 $0.00DED0079PreͲSalesDesignPerSite,NetworkSolutionupto500sites$205.00 $0.00DED0080PreͲSalesDesignPerSite,NetworkSolutionupto1000sites$185.00 $0.00DED0081DetailedDesignPerSite,NetworkSolutionupto100sites$450.00$0.00DED0082DetailedDesignPerSite,NetworkSolutionupto250sites$405.00 $0.00DED0083DetailedDesignPerSite,NetworkSolutionupto500sites$365.00 $0.00DED0084DetailedDesignPerSite,NetworkSolutionupto1000sites$330.00 $0.00DED0085ProjectManagementPerSite,NetworkSolutionupto100sites$525.00 $0.00DED0086ProjectManagementPerSite,NetworkSolutionupto250sites$525.00$0.00DED0087ProjectManagementPerSite,NetworkSolutionupto500sites$525.00 $0.00DED0088ProjectManagementPerSite,NetworkSolutionupto1000sites$525.00 $0.00DED0090VirtualNetworkFunctionsforDevicesDED0091 VirtualRVBSteelheadVCX10,RVBͲSTLHD_VCX10 $60.00 $148.00DED0092 VirtualRVBSteelheadVCX20,RVBͲSTLHD_VCX20 $60.00 $255.00DED0093 VirtualRVBSteelheadVCX30,RVBͲSTLHD_VCX30 $60.00 $447.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page3of10Contract No. DMS-17/18-044B Exhibit B DED0094 VirtualRVBSteelheadVCX40,RVBͲSTLHD_VCX40 $60.00 $575.00DED0095 VirtualRVBSteelheadVCX50,RVBͲSTLHD_VCX50 $60.00 $810.00DED0096 VirtualRVBSteelheadVCX60,RVBͲSTLHD_VCX60 $60.00 $1,343.00DED0097 FortinetFortigateVM00,FortigateVM00$60.00 $520.78DED0098 FortinetFortigateVM01,FortigateVM01$60.00 $562.03DED0099 FortinetFortigateVM02,FortigateVM02$60.00 $815.28DED0100 FortinetFortigateVM04,FortigateVM04$60.00 $1,137.78DED0101 FortinetFortigateVM08,FortigateVM08$60.00 $1,785.53DED0102 PaloAltoVMͲ50,PaloAltoVMͲ50$60.00 $443.66DED0103 PaloAltoVMͲ100,PaloAltoVMͲ100$60.00$673.66DED0104 PaloAltoVMͲ300,PaloAltoVMͲ300$60.00 $961.47DED0105 PaloAltoVMͲ500,PaloAltoVMͲ500$60.00 $1,818.16DED0106 AudiocodesvSBC250concurrentcallsmax,MediantVESBCSmall $60.00 $443.00DED0107 AudiocodesvSBC1400concurrentcallsmax,MediantVESBCMedium $60.00 $696.47DED0108 AudiocodesvSBC2700concurrentcallsmax,MediantVESBCLarge$60.00 $1,366.06DED0109 AudiocodesvSBC10000concurrentcallsmax,MediantVESBCExtraLarge $60.00 $1,665.01DED0110 VyattavRouter5600250Mbpsthroughput,Vyattav5600Ͳ250Mbps $60.00 $85.00DED0111 VyattavRouter5600500Mbpsthroughput,Vyattav5600Ͳ500Mbps $60.00 $105.00DED0112 VyattavRouter56005000Mbpsthroughput,Vyattav5600Ͳ5000Mbps $60.00 $125.00DED0113 VyattavRouter560010000Mbpsthroughput,Vyattav5600Ͳ10000Mbps $60.00 $155.00DED0114 VeloCloudVCEEnterpriseLicense10Mbpsthroughput,VCͲ0010ͲENTͲVEDGͲXX$60.00 $155.85DED0115 VeloCloudVCEEnterpriseLicense30Mbpsthroughput,VCͲ0030ͲENTͲVEDGͲXX $60.00 $172.47DED0116 VeloCloudVCEEnterpriseLicense50Mbpsthroughput,VCͲ0050ͲENTͲVEDGͲXX $60.00 $186.92DED0117 VeloCloudVCEEnterpriseLicense100Mbpsthroughput,VCͲ0100ͲENTͲVEDGͲXX $60.00 $201.77DED0118 VeloCloudVCEEnterpriseLicense200Mbpsthroughput,VCͲ0200ͲENTͲVEDGͲXX$60.00 $286.10DED0119 VeloCloudVCEEnterpriseLicense400Mbpsthroughput,VCͲ0400ͲENTͲVEDGͲXX $60.00 $390.56DED0120 VeloCloudVCEEnterpriseLicense1000Mbpsthroughput,VCͲ1000ͲENTͲVEDGͲXX $60.00 $636.45DED0121 VeloCloudVCEPremiumLicense10Mbpsthroughput,VCͲ0010ͲPREͲVEDGͲXX $60.00 $164.69DED0122 VeloCloudVCEPremiumLicense30Mbpsthroughput,VCͲ0030ͲPREͲVEDGͲXX$60.00 $185.03DED0123 VeloCloudVCEPremiumLicense50Mbpsthroughput,VCͲ0050ͲPREͲVEDGͲXX $60.00 $206.39DED0124 VeloCloudVCEPremiumLicense100Mbpsthroughput,VCͲ0100ͲPREͲVEDGͲXX $60.00 $229.74DED0125 VeloCloudVCEPremiumLicense200Mbpsthroughput,VCͲ0200ͲPREͲVEDGͲXX $60.00 $337.08DED0126 VeloCloudVCEPremiumLicense400Mbpsthroughput,VCͲ0400ͲPREͲVEDGͲXX $60.00 $461.38DED0127 VeloCloudVCEPremiumLicense1000Mbpsthroughput,VCͲ1000ͲPREͲVEDGͲXX$60.00 $825.77CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page4of10Contract No. DMS-17/18-044B Exhibit B DED0128 SilverPeakSDͲWANEdge(10Mbps)excludingBoost,SPͲWBͲ1G(10Mbps)Primary $60.00 $172.10DED0129 SilverPeakSDͲWANEdge(30Mbps)excludingBoost,SPͲWBͲ1G(30Mbps)Primary $60.00 $190.85DED0130 SilverPeakSDͲWANEdge(50Mbps)excludingBoost,SPͲWBͲ1G(50Mbps)Primary $60.00 $190.85DED0131 SilverPeakSDͲWANEdge(100Mbps)excludingBoost,SPͲWBͲ1G(100Mbps)Primary$60.00 $225.85DED0132 SilverPeakSDͲWANEdge(200Mbps)excludingBoost,SPͲWBͲ1G(200Mbps)Primary $60.00 $254.60DED0133 SilverPeakSDͲWANEdge(500Mbps)excludingBoost,SPͲWBͲ1G(500Mbps)Primary $60.00 $372.10DED0134 SilverPeakSDͲWANEdge(1000Mbps)excludingBoost,SPͲWBͲ1G(1000Mbps)Primary $60.00 $484.60DED0135 SilverPeakSDͲWANEdge(10Mbps)excludingBoostHA,SPͲWBͲ1G(10Mbps)HA$60.00 $156.47DED0136 SilverPeakSDͲWANEdge(30Mbps)excludingBoostHA,SPͲWBͲ1G(30Mbps)HA $60.00 $165.85DED0137 SilverPeakSDͲWANEdge(50Mbps)excludingBoostHA,SPͲWBͲ1G(50Mbps)HA $60.00 $165.85DED0138 SilverPeakSDͲWANEdge(100Mbps)excludingBoostHA,SPͲWBͲ1G(100Mbps)HA$60.00 $183.35DED0139 SilverPeakSDͲWANEdge(200Mbps)excludingBoostHA,SPͲWBͲ1G(200Mbps)HA $60.00 $197.72DED0140 SilverPeakSDͲWANEdge(500Mbps)excludingBoostHA,SPͲWBͲ1G(500Mbps)HA $60.00 $256.47DED0141 SilverPeakSDͲWANEdge(1000Mbps)excludingBoostHA,SPͲWBͲ1G(1000Mbps)HA $60.00 $312.72DED0142 SilverPeakSDͲWANBoost(10Mbps)Primary,SPͲBoostͲWANx(10Mbps)Primary$60.00 $45.31DED0143 SilverPeakSDͲWANBoost(20Mbps)Primary,SPͲBoostͲWANx(20Mbps)Primary $60.00 $93.40DED0144 SilverPeakSDͲWANBoost(50Mbps)Primary,SPͲBoostͲWANx(50Mbps)Primary $60.00 $226.56DED0145 SilverPeakSDͲWANBoost(100Mbps)Primary,SPͲBoostͲWANx(100Mbps)Primary $60.00 $453.13DED0146 SilverPeakSDͲWANBoost(200Mbps)Primary,SPͲBoostͲWANx(200Mbps)Primary$60.00 $906.25DED0147 SilverPeakSDͲWANBoost(500Mbps)Primary,SPͲBoostͲWANx(500Mbps)Primary $60.00 $2,265.63DED0148 SilverPeakSDͲWANBoost(1000Mbps)Primary,SPͲBoostͲWANx(1000Mbps)Primary $60.00 $4,531.25DED0149 SilverPeakSDͲWANBoost(10Mbps)HA,SPͲBoostͲWANx(10Mbps)HA $60.00 $22.66DED0150 SilverPeakSDͲWANBoost(20Mbps)HA,SPͲBoostͲWANx(20Mbps)HA$60.00 $45.31DED0151 SilverPeakSDͲWANBoost(50Mbps)HA,SPͲBoostͲWANx(50Mbps)HA $60.00 $113.28DED0152 SilverPeakSDͲWANBoost(100Mbps)HA,SPͲBoostͲWANx(100Mbps)HA $60.00 $226.56DED0153 SilverPeakSDͲWANBoost(200Mbps)HA,SPͲBoostͲWANx(200Mbps)HA $60.00 $453.13DED0154 SilverPeakSDͲWANBoost(500Mbps)HA,SPͲBoostͲWANx(500Mbps)HA$60.00 $1,132.81DED0155 SilverPeakSDͲWANBoost(1000Mbps)HA,SPͲBoostͲWANx(1000Mbps)HA $60.00 $2,265.63DED0157FlexwareStandard,FullyManagedEdgeDeviceDED0158Juniperu210$0.00 $79.00DED0159Juniperu410$0.00 $148.00DED0160Juniperu412$0.00 $185.00DED0161Juniperu210T$0.00 $97.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page5of10Contract No. DMS-17/18-044B Exhibit B DED0162Juniperu410T$0.00 $166.00DED0163Juniperu412T$0.00 $203.00DED0164Juniperu150$0.00 $69.00DED0165Juniperu150T$0.00 $87.00DED0167VirtualNetworkFunctions(VNFs)fordevices(AT&TManaged)DED0168JuniperSRXrouterupto300Mthroughput,JunipervSRX300Mbps$0.00 $20.00DED0169JuniperSRXrouterupto1Gthroughput,JunipervSRX1Gig$0.00 $90.00DED0170CiscoCSRrouterupto10Mthroughput,CiscoCSR10Mbps$0.00 $46.00DED0171CiscoCSRrouterupto50Mthroughput,CiscoCSR50Mbps$0.00 $66.00DED0172CiscoCSRrouterupto100Mthroughput,CiscoCSR100Mbps$0.00$101.00DED0173CiscoCSRrouterupto250Mthroughput,CiscoCSR250Mbps$0.00 $191.00DED0174CiscoCSRrouterupto500Mthroughput,CiscoCSR500Mbps$0.00 $245.00DED0175CiscoCSRrouterupto1Gthroughput,CiscoCSR1Gig$0.00 $307.00DED0176CiscoCSRrouterupto2.5Gthroughput,CiscoCSR2.5Gig$0.00$415.00DED0177CiscoCSRAXrouterupto10Mthroughput,CiscoCSRAX10Mbps$0.00 $60.00DED0178CiscoCSRAXrouterupto50Mthroughput,CiscoCSRAX50Mbps$0.00 $86.00DED0179CiscoCSRAXrouterupto100Mthroughput,CiscoCSRAX100Mbps$0.00 $132.00DED0180CiscoCSRAXrouterupto250Mthroughput,CiscoCSRAX250Mbps$0.00$239.00DED0181CiscoCSRAXrouterupto500Mthroughput,CiscoCSRAX500Mbps$0.00 $305.00DED0182CiscoCSRAXrouterupto1Gthroughput,CiscoCSRAX1Gigs$0.00 $406.00DED0183CiscoCSRAXrouterupto2.5Gthroughput,CiscoCSRAX2.5Gigs$0.00 $561.00DED0184FortinetFortigate,VM00,Essential$0.00 $150.00DED0185FortinetFortigate,VM01,Essential$0.00$250.00DED0186FortinetFortigate,VM02,Essential$0.00 $475.00DED0187FortinetFortigate,VM04,Essential$0.00 $575.00DED0188FortinetFortigate,VM08,Essential$0.00 $950.00DED0189PaloAlto,VM50,Essential$0.00 $225.00DED0190PaloAlto,VM100,Essential$0.00 $500.00DED0191PaloAlto,VM300,Essential$0.00 $700.00DED0192FortinetFortigate,VM00,Enhanced$0.00 $300.00DED0193FortinetFortigate,VM01,Enhanced$0.00 $400.00DED0194FortinetFortigate,VM02,Enhanced$0.00 $650.00DED0195FortinetFortigate,VM04,Enhanced$0.00 $825.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccessPage6of10Contract No. DMS-17/18-044B Exhibit B DED0196FortinetFortigate,VM08,Enhanced$0.00 $1,200.00DED0197PaloAlto,VM50,Enhanced$0.00 $400.00DED0198PaloAlto,VM100,Enhanced$0.00 $675.00DED0199PaloAlto,VM300,Enhanced$0.00 $925.00DED0200RiverbedSteelhead,VCXͲ10$0.00 $95.00DED0201RiverbedSteelhead,VCXͲ20$0.00 $154.00DED0202RiverbedSteelhead,VCXͲ30$0.00 $243.00DED0203RiverbedSteelhead,VCXͲ40$0.00 $314.00DED0204RiverbedSteelhead,VCXͲ50$0.00 $444.00DED0205RiverbedSteelhead,VCXͲ60$0.00 $738.00DED0207VirtualNetworkFunctions(VNFs)fordevices(CustomerManaged)DED0208JuniperSRXrouterupto300Mbpsthroughput,JunipervSRX300Mbps$0.00 $15.00DED0209JuniperSRXrouterupto1Gigthroughput,JunipervSRX1Gig$0.00 $70.00DED0210VeloCloudvEdge,ENT10Mbps$0.00 $41.00DED0211VeloCloudvEdge,ENT30Mbps$0.00 $51.00DED0212VeloCloudvEdge,ENT50Mbps$0.00 $61.00DED0213VeloCloudvEdge,ENT100Mbps$0.00 $101.00DED0214VeloCloudvEdge,ENT200Mbps$0.00$156.00DED0215VeloCloudvEdge,ENT300Mbps$0.00 $211.00DED0216VeloCloudvEdge,ENT400Mbps$0.00 $214.00DED0217VeloCloudvEdge,ENT1Gig$0.00 $284.00DED0218VeloCloudvEdge,PRE10Mbps$0.00 $52.00DED0219VeloCloudvEdge,PRE30Mbps$0.00 $67.00DED0220VeloCloudvEdge,PRE50Mbps$0.00 $87.00DED0221VeloCloudvEdge,PRE100Mbps$0.00 $121.00DED0222VeloCloudvEdge,PRE200Mbps$0.00 $201.00DED0223VeloCloudvEdge,PRE300Mbps$0.00$261.00DED0224VeloCloudvEdge,PRE400Mbps$0.00 $284.00DED0225VeloCloudvEdge,PRE1Gig$0.00 $504.00DED0226FortinetFortigate,VM00,Essential$0.00 $75.00DED0227FortinetFortigate,VM01,Essential$0.00 $150.00DED0228FortinetFortigate,VM02,Essential$0.00 $350.00DED0229FortinetFortigate,VM04,Essential$0.00 $450.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page7of10Contract No. DMS-17/18-044B Exhibit B DED0230FortinetFortigate,VM08,Essential$0.00 $800.00DED0231PaloAlto,VM50,Essential$0.00 $125.00DED0232PaloAlto,VM100,Essential$0.00 $375.00DED0233PaloAlto,VM300,Essential$0.00 $550.00DED0234Checkpoint,VE10,Essential$0.00 $60.00DED0235Checkpoint,VE50,Essential$0.00 $125.00DED0236Checkpoint,VE250,Essential$0.00 $300.00DED0237Checkpoint,VE500,Essential$0.00 $375.00DED0238Checkpoint,VE1000,Essential$0.00 $625.00DED0239FortinetFortigate,VM00,Enhanced$0.00 $100.00DED0240FortinetFortigate,VM01,Enhanced$0.00 $200.00DED0241FortinetFortigate,VM02,Enhanced$0.00 $450.00DED0242FortinetFortigate,VM04,Enhanced$0.00$600.00DED0243FortinetFortigate,VM08,Enhanced$0.00 $950.00DED0244Juniper,vSRX10Mbps,Enhanced$0.00 $100.00DED0245Juniper,vSRX100Mbps,Enhanced$0.00 $325.00DED0246Juniper,vSRX1Gig,Enhanced$0.00 $450.00DED0247PaloAlto,VM50,Enhanced$0.00 $200.00DED0248PaloAlto,VM100,Enhanced$0.00 $475.00DED0249PaloAlto,VM300,Enhanced$0.00 $675.00DED0250Checkpoint,VE10,Enhanced$0.00 $85.00DED0251Checkpoint,VE50,Enhanced$0.00 $150.00DED0252Checkpoint,VE250,Enhanced$0.00 $450.00DED0253Checkpoint,VE500,Enhanced$0.00$625.00DED0254Checkpoint,VE1000,Enhanced$0.00 $1,000.00DED0255RiverbedSteelhead,VCXͲ10$0.00 $23.00DED0256RiverbedSteelhead,VCXͲ20$0.00 $82.00DED0257RiverbedSteelhead,VCXͲ30$0.00 $173.00DED0258RiverbedSteelhead,VCXͲ40$0.00 $244.00DED0259RiverbedSteelhead,VCXͲ50$0.00 $374.00DED0260RiverbedSteelhead,VCXͲ60$0.00 $668.00DED0261VisibilitywithSalsaOrchestrator$0.00 $38.00DED0262QoEControlwithSalsaOrchestrator10Mbps$0.00 $68.00DED0263QoEControlwithSalsaOrchestrator50Mbps$0.00 $140.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccessPage8of10Contract No. DMS-17/18-044B Exhibit B DED0264WANOpt+QoEControlwithSalsaOrchestrator10Mbps$0.00 $97.00DED0265WANOpt+QoEControlwithSalsaOrchestrator50Mbps$0.00 $258.00DED0266AdditionalVNFsavailablebasedonfuturesoftwarereleasesICB ICBDED0268AT&TDistributedDenialofService(DDoS)DefenseDED0269AT&TDDoSDefenseͲBandwidth10Mbps,Proactive(Bandwidth)$0.00 $210.00DED0270AT&TDDoSDefenseͲBandwidth20Mbps,Proactive(Bandwidth)$0.00 $250.00DED0271AT&TDDoSDefenseͲBandwidth30Mbps,Proactive(Bandwidth)$0.00 $300.00DED0272AT&TDDoSDefenseͲBandwidth40Mbps,Proactive(Bandwidth)$0.00 $318.40DED0273AT&TDDoSDefenseͲBandwidth50Mbps,Proactive(Bandwidth)$0.00 $319.60DED0274AT&TDDoSDefenseͲBandwidth60Mbps,Proactive(Bandwidth)$0.00 $354.00DED0275AT&TDDoSDefenseͲBandwidth70Mbps,Proactive(Bandwidth)$0.00$364.00DED0276AT&TDDoSDefenseͲBandwidth80Mbps,Proactive(Bandwidth)$0.00 $386.00DED0277AT&TDDoSDefenseͲBandwidth90Mbps,Proactive(Bandwidth)$0.00 $394.00DED0278AT&TDDoSDefenseͲBandwidth100Mbps,Proactive(Bandwidth)$0.00 $399.60DED0279AT&TDDoSDefenseͲBandwidth120Mbps,Proactive(Bandwidth)$0.00 $437.60DED0280AT&TDDoSDefenseͲBandwidth150Mbps,Proactive(Bandwidth)$0.00$440.40DED0281AT&TDDoSDefenseͲBandwidth200Mbps,Proactive(Bandwidth)$0.00 $570.00DED0282AT&TDDoSDefenseͲBandwidth250Mbps,Proactive(Bandwidth)$0.00 $584.00DED0283AT&TDDoSDefenseͲBandwidth300Mbps,Proactive(Bandwidth)$0.00 $702.00DED0284AT&TDDoSDefenseͲBandwidth350Mbps,Proactive(Bandwidth)$0.00 $752.40DED0285AT&TDDoSDefenseͲBandwidth400Mbps,Proactive(Bandwidth)$0.00 $778.00DED0286AT&TDDoSDefenseͲBandwidth450Mbps,Proactive(Bandwidth)$0.00$852.60DED0287AT&TDDoSDefenseͲBandwidth500Mbps,Proactive(Bandwidth)$0.00 $916.02DED0288AT&TDDoSDefenseͲBandwidth550Mbps,Proactive(Bandwidth)$0.00 $992.70DED0289AT&TDDoSDefenseͲBandwidth600Mbps,Proactive(Bandwidth)$0.00 $1,039.50DED0290AT&TDDoSDefenseͲBandwidth700Mbps,Proactive(Bandwidth)$0.00 $1,219.50DED0291AT&TDDoSDefenseͲBandwidth800Mbps,Proactive(Bandwidth)$0.00 $1,380.00DED0292AT&TDDoSDefenseͲBandwidth900Mbps,Proactive(Bandwidth)$0.00$1,531.75DED0293AT&TDDoSDefenseͲBandwidth1Gig,Proactive(Bandwidth)$0.00 $1,683.00DED0294AT&TDDoSDefenseͲBandwidth1.5Gig,Proactive(Bandwidth)$0.00 $2,400.00DED0295AT&TDDoSDefenseͲBandwidth2Gig,Proactive(Bandwidth)$0.00 $3,150.00DED0296AT&TDDoSDefenseͲBandwidth2.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0297AT&TDDoSDefenseͲBandwidth3Gig,Proactive(Bandwidth)$0.00 $3,600.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccessPage9of10Contract No. DMS-17/18-044B Exhibit B DED0298AT&TDDoSDefenseͲBandwidth3.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0299AT&TDDoSDefenseͲBandwidth4Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0300AT&TDDoSDefenseͲBandwidth4.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0301AT&TDDoSDefenseͲBandwidth5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0302AT&TDDoSDefenseͲBandwidth5.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0303AT&TDDoSDefenseͲBandwidth6Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0304AT&TDDoSDefenseͲBandwidth6.5Gig,Proactive(Bandwidth)$0.00$3,600.00DED0305AT&TDDoSDefenseͲBandwidth7Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0306AT&TDDoSDefenseͲBandwidth7.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0307AT&TDDoSDefenseͲBandwidth8Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0308AT&TDDoSDefenseͲBandwidth8.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0309AT&TDDoSDefenseͲBandwidth9Gig,Proactive(Bandwidth)$0.00$3,600.00DED0310AT&TDDoSDefenseͲBandwidth9.5Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0311AT&TDDoSDefenseͲBandwidth10Gig,Proactive(Bandwidth)$0.00 $3,600.00DED0312 DDoSDefenseMonthlyMitigationPlans35Hour,MonthlyMitigationPlans(Hourly) $1,000.00 $2,100.00DED0313 DDoSDefenseMonthlyMitigationPlans70Hour,DDoSDefenseMonthlyMitigationPlans35Hour $1,000.00 $3,500.00DED0314 DDoSDefenseMonthlyMitigationPlans150Hour,DDoSDefenseMonthlyMitigationPlans70Hour$1,000.00 $4,300.00DED0315DDoSMonthlyMitigationOverageChargesperhourforallplansexceptthe150hourplan(therearenooveragechargesforthe150HourPlan),DDoSDefenseMonthlyMitigationPlans150Hour$0.00 $195.00CopyofAT&TVendorServiceCatalogͲFinal3.17DedicatedIPAccess Page10of10Contract No. DMS-17/18-044B Exhibit B LANSupportServicesPartNumberDescriptionMRCCloudNetworkBundles91011Ͳ16172 EWCLOUDNBDONSITE16172 $337.5091500Ͳ16172 EW5YRCLOUDTACOS16172 $941.2591008Ͳ16172 EWCLOUD4HRONSITE16172 $462.5091007Ͳ16172 EWCLOUD4HRAHR16172 $375.0091304Ͳ16172 EW3YRCLOUDNBDAHR16172 $815.0091301Ͳ16172 EWEdu3YRCLOUDSUBSCRIPT16172 $137.5091004Ͳ16172 EWCLOUDNBDAHR16172 $293.7591300Ͳ16172 EW3YRCLOUDTACOS16172 $588.7591101Ͳ16172 EWEdu1YRCLOUDSUBSCRIPT16172 $68.7591000Ͳ16172EWCLOUDTACOS16172 $212.5091504Ͳ16172 EW5YRCLOUDNBDAHR16172 $1,306.2591501Ͳ16172 EWEdu5YRCLOUDSUBSCRIPT16172 $206.2591008Ͳ16173 EWCLOUD4HRONSITE16173 $475.0091500Ͳ16173 EW5YRCLOUDTACOS16173 $941.2591007Ͳ16173 EWCLOUD4HRAHR16173 $393.7591304Ͳ16173 EW3YRCLOUDNBDAHR16173 $832.5091301Ͳ16173 EWEdu3YRCLOUDSUBSCRIPT16173 $137.5091004Ͳ16173 EWCLOUDNBDAHR16173 $300.0091300Ͳ16173EW3YRCLOUDTACOS16173 $588.7591101Ͳ16173 EWEdu1YRCLOUDSUBSCRIPT16173 $68.7591000Ͳ16173 EWCLOUDTACOS16173 $212.5091504Ͳ16173 EW5YRCLOUDNBDAHR16173 $1,335.0091501Ͳ16173 EWEdu5YRCLOUDSUBSCRIPT16173 $206.2591011Ͳ16173 EWCLOUDNBDONSITE16173 $343.7591008Ͳ16174 EWCLOUD4HRONSITE16174 $712.5091500Ͳ16174 EW5YRCLOUDTACOS16174 $1,335.0091007Ͳ16174 EWCLOUD4HRAHR16174 $581.2591304Ͳ16174EW3YRCLOUDNBDAHR16174 $1,216.2591301Ͳ16174 EWEdu3YRCLOUDSUBSCRIPT16174 $137.5091004Ͳ16174 EWCLOUDNBDAHR16174 $437.50Contract No. DMS-17/18-044B Exhibit B 91300Ͳ16174 EW3YRCLOUDTACOS16174 $832.5091101Ͳ16174 EWEdu1YRCLOUDSUBSCRIPT16174 $68.7591504Ͳ16174 EW5YRCLOUDNBDAHR16174 $1,953.7591000Ͳ16174 EWCLOUDTACOS16174 $300.0091501Ͳ16174 EWEdu5YRCLOUDSUBSCRIPT16174 $206.2591011Ͳ16174 EWCLOUDNBDONSITE16174 $506.2591008Ͳ16175 EWCLOUD4HRONSITE16175 $731.2591500Ͳ16175 EW5YRCLOUDTACOS16175 $1,362.5091007Ͳ16175 EWCLOUD4HRAHR16175 $600.0091304Ͳ16175EW3YRCLOUDNBDAHR16175 $1,251.2591301Ͳ16175 EWEdu3YRCLOUDSUBSCRIPT16175 $137.5091004Ͳ16175 EWCLOUDNBDAHR16175 $450.0091300Ͳ16175 EW3YRCLOUDTACOS16175 $850.0091101Ͳ16175 EWEdu1YRCLOUDSUBSCRIPT16175 $68.7591000Ͳ16175 EWCLOUDTACOS16175 $306.2591504Ͳ16175 EW5YRCLOUDNBDAHR16175 $2,010.0091501Ͳ16175 EWEdu5YRCLOUDSUBSCRIPT16175 $206.2591011Ͳ16175 EWCLOUDNBDONSITE16175 $518.7591008Ͳ16176 EWCLOUD4HRONSITE16176$650.0091007Ͳ16176 EWCLOUD4HRAHR16176 $531.2591304Ͳ16176 EW3YRCLOUDNBDAHR16176 $1,111.2591301Ͳ16176 EWEdu3YRCLOUDSUBSCRIPT16176 $137.5091004Ͳ16176 EWCLOUDNBDAHR16176 $400.0091300Ͳ16176 EW3YRCLOUDTACOS16176 $780.0091101Ͳ16176 EWEdu1YRCLOUDSUBSCRIPT16176 $68.7591000Ͳ16176 EWCLOUDTACOS16176 $281.2591504Ͳ16176 EW5YRCLOUDNBDAHR16176 $1,785.0091501Ͳ16176 EWEdu5YRCLOUDSUBSCRIPT16176$206.2591011Ͳ16176 EWCLOUDNBDONSITE16176 $468.7591500Ͳ16176 EW5YRCLOUDTACOS16176 $1,250.0091008Ͳ16177 EWCLOUD4HRONSITE16177 $681.2591007Ͳ16177 EWCLOUD4HRAHR16177 $556.2591304Ͳ16177 EW3YRCLOUDNBDAHR16177 $1,163.7591301Ͳ16177 EWEdu3YRCLOUDSUBSCRIPT16177 $137.50Contract No. DMS-17/18-044B Exhibit B 91004Ͳ16177 EWCLOUDNBDAHR16177 $418.7591300Ͳ16177 EW3YRCLOUDTACOS16177 $797.5091504Ͳ16177 EW5YRCLOUDNBDAHR16177 $1,868.7591101Ͳ16177 EWEdu1YRCLOUDSUBSCRIPT16177 $68.7591000Ͳ16177 EWCLOUDTACOS16177 $287.5091011Ͳ16177 EWCLOUDNBDONSITE16177 $481.2591501Ͳ16177 EWEdu5YRCLOUDSUBSCRIPT16177 $206.2591500Ͳ16177 EW5YRCLOUDTACOS16177 $1,278.7591008Ͳ16178 EWCLOUD4HRONSITE16178 $912.5091007Ͳ16178EWCLOUD4HRAHR16178 $737.5091304Ͳ16178 EW3YRCLOUDNBDAHR16178 $1,530.0091004Ͳ16178 EWCLOUDNBDAHR16178 $550.0091301Ͳ16178 EWEdu3YRCLOUDSUBSCRIPT16178 $137.5091300Ͳ16178 EW3YRCLOUDTACOS16178 $1,025.0091000Ͳ16178 EWCLOUDTACOS16178 $368.7591504Ͳ16178 EW5YRCLOUDNBDAHR16178 $2,460.0091101Ͳ16178 EWEdu1YRCLOUDSUBSCRIPT16178 $68.7591011Ͳ16178 EWCLOUDNBDONSITE16178 $643.7591501Ͳ16178EWEdu5YRCLOUDSUBSCRIPT16178 $206.2591500Ͳ16178 EW5YRCLOUDTACOS16178 $1,643.7591008Ͳ16179 EWCLOUD4HRONSITE16179 $931.2591007Ͳ16179 EWCLOUD4HRAHR16179 $756.2591304Ͳ16179 EW3YRCLOUDNBDAHR16179 $1,565.0091301Ͳ16179 EWEdu3YRCLOUDSUBSCRIPT16179 $137.5091004Ͳ16179 EWCLOUDNBDAHR16179 $562.5091300Ͳ16179 EW3YRCLOUDTACOS16179 $1,042.5091504Ͳ16179 EW5YRCLOUDNBDAHR16179$2,516.2591000Ͳ16179 EWCLOUDTACOS16179 $375.0091101Ͳ16179 EWEdu1YRCLOUDSUBSCRIPT16179 $68.7591011Ͳ16179 EWCLOUDNBDONSITE16179 $656.2591501Ͳ16179 EWEdu5YRCLOUDSUBSCRIPT16179 $206.2591500Ͳ16179 EW5YRCLOUDTACOS16179 $1,672.5091300Ͳ16530 EW3YRCLOUDTACOS16530 $386.2591500Ͳ16530 EW5YRCLOUDTACOS16530 $613.75Contract No. DMS-17/18-044B Exhibit B 91501Ͳ16530 EWEdu5YRCLOUDSUBSCRIPT16530 $206.2591011Ͳ16530 EWCLOUDNBDONSITE16530 $200.0091301Ͳ16530 EWEdu3YRCLOUDSUBSCRIPT16530 $137.5091101Ͳ16530 EWEdu1YRCLOUDSUBSCRIPT16530 $68.7591304Ͳ16530 EW3YRCLOUDNBDAHR16530 $588.7591504Ͳ16530 EW5YRCLOUDNBDAHR16530 $788.7591004Ͳ16530 EWCLOUDNBDAHR16530 $178.7591008Ͳ16530 EWCLOUD4HRONSITE16530 $256.2591000Ͳ16530 EWCLOUDTACOS16530 $140.0091007Ͳ16530 EWCLOUD4HRAHR16530$218.7591011Ͳ16531 EWCLOUDNBDONSITE16531 $243.7591300Ͳ16531 EW3YRCLOUDTACOS16531 $456.2591500Ͳ16531 EW5YRCLOUDTACOS16531 $726.2591501Ͳ16531 EWEdu5YRCLOUDSUBSCRIPT16531 $206.2591301Ͳ16531 EWEdu3YRCLOUDSUBSCRIPT16531 $137.5091304Ͳ16531 EW3YRCLOUDNBDAHR16531 $606.2591101Ͳ16531 EWEdu1YRCLOUDSUBSCRIPT16531 $68.7591504Ͳ16531 EW5YRCLOUDNBDAHR16531 $968.7591004Ͳ16531 EWCLOUDNBDAHR16531$218.7591008Ͳ16531 EWCLOUD4HRONSITE16531 $331.2591000Ͳ16531 EWCLOUDTACOS16531 $165.0091007Ͳ16531 EWCLOUD4HRAHR16531 $281.2591300Ͳ16532 EW3YRCLOUDTACOS16532 $456.2591500Ͳ16532 EW5YRCLOUDTACOS16532 $727.5091501Ͳ16532 EWEdu5YRCLOUDSUBSCRIPT16532 $206.2591301Ͳ16532 EWEdu3YRCLOUDSUBSCRIPT16532 $137.5091304Ͳ16532 EW3YRCLOUDNBDAHR16532 $606.2591101Ͳ16532 EWEdu1YRCLOUDSUBSCRIPT16532$68.7591504Ͳ16532 EW5YRCLOUDNBDAHR16532 $968.7591011Ͳ16532 EWCLOUDNBDONSITE16532 $243.7591004Ͳ16532 EWCLOUDNBDAHR16532 $218.7591008Ͳ16532 EWCLOUD4HRONSITE16532 $331.2591007Ͳ16532 EWCLOUD4HRAHR16532 $281.2591000Ͳ16532 EWCLOUDTACOS16532 $165.00Contract No. DMS-17/18-044B Exhibit B 91300Ͳ16533 EW3YRCLOUDTACOS16533 $571.2591500Ͳ16533 EW5YRCLOUDTACOS16533 $912.5091501Ͳ16533 EWEdu5YRCLOUDSUBSCRIPT16533 $206.2591301Ͳ16533 EWEdu3YRCLOUDSUBSCRIPT16533 $137.5091011Ͳ16533 EWCLOUDNBDONSITE16533 $318.7591304Ͳ16533 EW3YRCLOUDNBDAHR16533 $780.0091101Ͳ16533 EWEdu1YRCLOUDSUBSCRIPT16533 $68.7591504Ͳ16533 EW5YRCLOUDNBDAHR16533 $1,250.0091004Ͳ16533 EWCLOUDNBDAHR16533 $281.2591008Ͳ16533EWCLOUD4HRONSITE16533 $437.5091007Ͳ16533 EWCLOUD4HRAHR16533 $356.2591000Ͳ16533 EWCLOUDTACOS16533 $206.2591300Ͳ16534 EW3YRCLOUDTACOS16534 $588.7591500Ͳ16534 EW5YRCLOUDTACOS16534 $941.2591501Ͳ16534 EWEdu5YRCLOUDSUBSCRIPT16534 $206.2591301Ͳ16534 EWEdu3YRCLOUDSUBSCRIPT16534 $137.5091304Ͳ16534 EW3YRCLOUDNBDAHR16534 $815.0091504Ͳ16534 EW5YRCLOUDNBDAHR16534$1,306.2591101Ͳ16534 EWEdu1YRCLOUDSUBSCRIPT16534 $68.7591011Ͳ16534 EWCLOUDNBDONSITE16534 $337.5091004Ͳ16534 EWCLOUDNBDAHR16534 $293.7591008Ͳ16534 EWCLOUD4HRONSITE16534 $462.5091007Ͳ16534 EWCLOUD4HRAHR16534 $375.0091000Ͳ16534 EWCLOUDTACOS16534 $212.5091500Ͳ16535 EW5YRCLOUDTACOS16535 $1,250.0091501Ͳ16535 EWEdu5YRCLOUDSUBSCRIPT16535 $206.2591011Ͳ16535 EWCLOUDNBDONSITE16535 $468.7591301Ͳ16535 EWEdu3YRCLOUDSUBSCRIPT16535$137.5091304Ͳ16535 EW3YRCLOUDNBDAHR16535 $1,111.2591504Ͳ16535 EW5YRCLOUDNBDAHR16535 $1,785.0091101Ͳ16535 EWEdu1YRCLOUDSUBSCRIPT16535 $68.7591300Ͳ16535 EW3YRCLOUDTACOS16535 $780.0091008Ͳ16535 EWCLOUD4HRONSITE16535 $650.0091000Ͳ16535 EWCLOUDTACOS16535 $281.25Contract No. DMS-17/18-044B Exhibit B 91007Ͳ16535 EWCLOUD4HRAHR16535 $531.2591004Ͳ16535 EWCLOUDNBDAHR16535 $400.0091301Ͳ16560 EWEdu3YRCLOUDSUBSCRIPT16560 $137.5091011Ͳ16560 EWCLOUDNBDONSITE16560 $137.5091007Ͳ16560 EWCLOUD4HRAHR16560 $150.0091000Ͳ16560 EWCLOUDTACOS16560 $106.2591500Ͳ16560 EW5YRCLOUDTACOS16560 $462.5091300Ͳ16560 EW3YRCLOUDTACOS16560 $292.5091101Ͳ16560 EWEdu1YRCLOUDSUBSCRIPT16560 $68.7591008Ͳ16560 EWCLOUD4HRONSITE16560$168.7591504Ͳ16560 EW5YRCLOUDNBDAHR16560 $546.2591004Ͳ16560 EWCLOUDNBDAHR16560 $125.0091501Ͳ16560 EWEdu5YRCLOUDSUBSCRIPT16560 $206.2591304Ͳ16560 EW3YRCLOUDNBDAHR16560 $343.7591301Ͳ16561 EWEdu3YRCLOUDSUBSCRIPT16561 $137.5091011Ͳ16561 EWCLOUDNBDONSITE16561 $168.7591007Ͳ16561 EWCLOUD4HRAHR16561 $181.2591000Ͳ16561 EWCLOUDTACOS16561 $118.7591500Ͳ16561 EW5YRCLOUDTACOS16561$518.7591300Ͳ16561 EW3YRCLOUDTACOS16561 $327.5091101Ͳ16561 EWEdu1YRCLOUDSUBSCRIPT16561 $68.7591008Ͳ16561 EWCLOUD4HRONSITE16561 $212.5091004Ͳ16561 EWCLOUDNBDAHR16561 $150.0091504Ͳ16561 EW5YRCLOUDNBDAHR16561 $660.0091304Ͳ16561 EW3YRCLOUDNBDAHR16561 $413.7591501Ͳ16561 EWEdu5YRCLOUDSUBSCRIPT16561 $206.2591301Ͳ16562 EWEdu3YRCLOUDSUBSCRIPT16562 $137.5091011Ͳ16562 EWCLOUDNBDONSITE16562$187.5091007Ͳ16562 EWCLOUD4HRAHR16562 $206.2591000Ͳ16562 EWCLOUDTACOS16562 $131.2591500Ͳ16562 EW5YRCLOUDTACOS16562 $575.0091300Ͳ16562 EW3YRCLOUDTACOS16562 $362.5091008Ͳ16562 EWCLOUD4HRONSITE16562 $243.7591101Ͳ16562 EWEdu1YRCLOUDSUBSCRIPT16562 $68.75Contract No. DMS-17/18-044B Exhibit B 91504Ͳ16562 EW5YRCLOUDNBDAHR16562 $743.7591004Ͳ16562 EWCLOUDNBDAHR16562 $168.7591304Ͳ16562 EW3YRCLOUDNBDAHR16562 $466.2591501Ͳ16562 EWEdu5YRCLOUDSUBSCRIPT16562 $206.2591301Ͳ16563 EWEdu3YRCLOUDSUBSCRIPT16563 $137.5091011Ͳ16563 EWCLOUDNBDONSITE16563 $225.0091007Ͳ16563 EWCLOUD4HRAHR16563 $250.0091000Ͳ16563 EWCLOUDTACOS16563 $150.0091500Ͳ16563 EW5YRCLOUDTACOS16563 $660.0091300Ͳ16563EW3YRCLOUDTACOS16563 $413.7591008Ͳ16563 EWCLOUD4HRONSITE16563 $300.0091504Ͳ16563 EW5YRCLOUDNBDAHR16563 $885.0091004Ͳ16563 EWCLOUDNBDAHR16563 $200.0091101Ͳ16563 EWEdu1YRCLOUDSUBSCRIPT16563 $68.7591304Ͳ16563 EW3YRCLOUDNBDAHR16563 $553.7591501Ͳ16563 EWEdu5YRCLOUDSUBSCRIPT16563 $206.2591301Ͳ16564 EWEdu3YRCLOUDSUBSCRIPT16564 $137.5091011Ͳ16564 EWCLOUDNBDONSITE16564 $262.5091007Ͳ16564 EWCLOUD4HRAHR16564$293.7591000Ͳ16564 EWCLOUDTACOS16564 $168.7591500Ͳ16564 EW5YRCLOUDTACOS16564 $743.7591300Ͳ16564 EW3YRCLOUDTACOS16564 $466.2591008Ͳ16564 EWCLOUD4HRONSITE16564 $356.2591004Ͳ16564 EWCLOUDNBDAHR16564 $231.2591101Ͳ16564 EWEdu1YRCLOUDSUBSCRIPT16564 $68.7591504Ͳ16564 EW5YRCLOUDNBDAHR16564 $1,025.0091304Ͳ16564 EW3YRCLOUDNBDAHR16564$641.2591501Ͳ16564 EWEdu5YRCLOUDSUBSCRIPT16564 $206.2591301Ͳ16565 EWEdu3YRCLOUDSUBSCRIPT16565 $137.5091007Ͳ16565 EWCLOUD4HRAHR16565 $412.5091000Ͳ16565 EWCLOUDTACOS16565 $225.0091500Ͳ16565 EW5YRCLOUDTACOS16565 $997.5091300Ͳ16565 EW3YRCLOUDTACOS16565 $623.7591008Ͳ16565 EWCLOUD4HRONSITE16565 $493.75Contract No. DMS-17/18-044B Exhibit B 91504Ͳ16565 EW5YRCLOUDNBDAHR16565 $1,391.2591004Ͳ16565 EWCLOUDNBDAHR16565 $312.5091101Ͳ16565 EWEdu1YRCLOUDSUBSCRIPT16565 $68.7591304Ͳ16565 EW3YRCLOUDNBDAHR16565 $867.5091501Ͳ16565 EWEdu5YRCLOUDSUBSCRIPT16565 $206.2591011Ͳ16565 EWCLOUDNBDONSITE16565 $362.5091301Ͳ16566 EWEdu3YRCLOUDSUBSCRIPT16566 $137.5091000Ͳ16566 EWCLOUDTACOS16566 $93.7591500Ͳ16566 EW5YRCLOUDTACOS16566 $406.2591300Ͳ16566 EW3YRCLOUDTACOS16566$257.5091008Ͳ16566 EWCLOUD4HRONSITE16566 $137.5091504Ͳ16566 EW5YRCLOUDNBDAHR16566 $462.5091004Ͳ16566 EWCLOUDNBDAHR16566 $106.2591101Ͳ16566 EWEdu1YRCLOUDSUBSCRIPT16566 $68.7591304Ͳ16566 EW3YRCLOUDNBDAHR16566 $292.5091501Ͳ16566 EWEdu5YRCLOUDSUBSCRIPT16566 $206.2591011Ͳ16566 EWCLOUDNBDONSITE16566 $112.5091007Ͳ16566 EWCLOUD4HRAHR16566 $118.7591301Ͳ16567 EWEdu3YRCLOUDSUBSCRIPT16567$137.5091500Ͳ16567 EW5YRCLOUDTACOS16567 $487.5091300Ͳ16567 EW3YRCLOUDTACOS16567 $310.0091008Ͳ16567 EWCLOUD4HRONSITE16567 $187.5091004Ͳ16567 EWCLOUDNBDAHR16567 $137.5091504Ͳ16567 EW5YRCLOUDNBDAHR16567 $603.7591101Ͳ16567 EWEdu1YRCLOUDSUBSCRIPT16567 $68.7591304Ͳ16567 EW3YRCLOUDNBDAHR16567 $378.7591501Ͳ16567 EWEdu5YRCLOUDSUBSCRIPT16567 $206.2591011Ͳ16567 EWCLOUDNBDONSITE16567$150.0091007Ͳ16567 EWCLOUD4HRAHR16567 $162.5091000Ͳ16567 EWCLOUDTACOS16567 $112.5091301Ͳ16568 EWEdu3YRCLOUDSUBSCRIPT16568 $137.5091500Ͳ16568 EW5YRCLOUDTACOS16568 $462.5091300Ͳ16568 EW3YRCLOUDTACOS16568 $292.5091008Ͳ16568 EWCLOUD4HRONSITE16568 $168.75Contract No. DMS-17/18-044B Exhibit B 91504Ͳ16568 EW5YRCLOUDNBDAHR16568 $547.5091004Ͳ16568 EWCLOUDNBDAHR16568 $125.0091101Ͳ16568 EWEdu1YRCLOUDSUBSCRIPT16568 $68.7591304Ͳ16568 EW3YRCLOUDNBDAHR16568 $345.0091501Ͳ16568 EWEdu5YRCLOUDSUBSCRIPT16568 $206.2591011Ͳ16568 EWCLOUDNBDONSITE16568 $137.5091007Ͳ16568 EWCLOUD4HRAHR16568 $150.0091000Ͳ16568 EWCLOUDTACOS16568 $106.2591301Ͳ16569 EWEdu3YRCLOUDSUBSCRIPT16569 $137.5091500Ͳ16569 EW5YRCLOUDTACOS16569$547.5091300Ͳ16569 EW3YRCLOUDTACOS16569 $345.0091008Ͳ16569 EWCLOUD4HRONSITE16569 $225.0091504Ͳ16569 EW5YRCLOUDNBDAHR16569 $687.5091004Ͳ16569 EWCLOUDNBDAHR16569 $156.2591101Ͳ16569 EWEdu1YRCLOUDSUBSCRIPT16569 $68.7591304Ͳ16569 EW3YRCLOUDNBDAHR16569 $431.2591011Ͳ16569 EWCLOUDNBDONSITE16569 $175.0091007Ͳ16569 EWCLOUD4HRAHR16569 $193.7591501Ͳ16569EWEdu5YRCLOUDSUBSCRIPT16569 $206.2591000Ͳ16569 EWCLOUDTACOS16569 $125.0091500Ͳ16570 EW5YRCLOUDTACOS16570 $575.0091300Ͳ16570 EW3YRCLOUDTACOS16570 $362.5091008Ͳ16570 EWCLOUD4HRONSITE16570 $243.7591004Ͳ16570 EWCLOUDNBDAHR16570 $168.7591504Ͳ16570 EW5YRCLOUDNBDAHR16570 $743.7591304Ͳ16570 EW3YRCLOUDNBDAHR16570 $466.2591101Ͳ16570 EWEdu1YRCLOUDSUBSCRIPT16570$68.7591011Ͳ16570 EWCLOUDNBDONSITE16570 $187.5091007Ͳ16570 EWCLOUD4HRAHR16570 $206.2591501Ͳ16570 EWEdu5YRCLOUDSUBSCRIPT16570 $206.2591000Ͳ16570 EWCLOUDTACOS16570 $131.2591301Ͳ16570 EWEdu3YRCLOUDSUBSCRIPT16570 $137.5091300Ͳ16571 EW3YRCLOUDTACOS16571 $466.2591008Ͳ16571 EWCLOUD4HRONSITE16571 $356.25Contract No. DMS-17/18-044B Exhibit B 91504Ͳ16571 EW5YRCLOUDNBDAHR16571 $1,025.0091004Ͳ16571 EWCLOUDNBDAHR16571 $231.2591304Ͳ16571 EW3YRCLOUDNBDAHR16571 $641.2591101Ͳ16571 EWEdu1YRCLOUDSUBSCRIPT16571 $68.7591011Ͳ16571 EWCLOUDNBDONSITE16571 $262.5091007Ͳ16571 EWCLOUD4HRAHR16571 $293.7591501Ͳ16571 EWEdu5YRCLOUDSUBSCRIPT16571 $206.2591000Ͳ16571 EWCLOUDTACOS16571 $168.7591301Ͳ16571 EWEdu3YRCLOUDSUBSCRIPT16571 $137.5091500Ͳ16571 EW5YRCLOUDTACOS16571$743.7591504Ͳ16790 EW5YRCLOUDNBDAHR16790 $5,367.5091500Ͳ16790 EW5YRCLOUDTACOS16790 $3,488.7591304Ͳ16790 EW3YRCLOUDNBDAHR16790 $3,333.7591300Ͳ16790 EW3YRCLOUDTACOS16790 $2,168.7591011Ͳ16790 EWCLOUDNBDONSITE16790 $1,422.5091008Ͳ16790 EWCLOUD4HRONSITE16790 $2,037.5091007Ͳ16790 EWCLOUD4HRAHR16790 $1,647.5091004Ͳ16790 EWCLOUDNBDAHR16790$1,196.2591000Ͳ16790 EWCLOUDTACOS16790 $778.7591501Ͳ16790 EWEdu5YRCLOUDSUBSCRIPT16790 $206.2591301Ͳ16790 EWEdu3YRCLOUDSUBSCRIPT16790 $137.5091101Ͳ16790 EWEdu1YRCLOUDSUBSCRIPT16790 $68.7591504Ͳ16791 EW5YRCLOUDNBDAHR16791 $6,841.2591500Ͳ16791 EW5YRCLOUDTACOS16791 $4,411.2591304Ͳ16791 EW3YRCLOUDNBDAHR16791 $4,247.5091300Ͳ16791 EW3YRCLOUDTACOS16791 $2,740.0091011Ͳ16791 EWCLOUDNBDONSITE16791$1,815.0091008Ͳ16791 EWCLOUD4HRONSITE16791 $2,610.0091007Ͳ16791 EWCLOUD4HRAHR16791 $2,106.2591004Ͳ16791 EWCLOUDNBDAHR16791 $1,523.7591000Ͳ16791 EWCLOUDTACOS16791 $983.7591501Ͳ16791 EWEdu5YRCLOUDSUBSCRIPT16791 $206.2591301Ͳ16791 EWEdu3YRCLOUDSUBSCRIPT16791 $137.5091101Ͳ16791 EWEdu1YRCLOUDSUBSCRIPT16791 $68.75Contract No. DMS-17/18-044B Exhibit B 91300Ͳ17350 EW3YRCLOUDTACOS17350 $3,622.5091101Ͳ17350 EWEdu1YRCLOUDSUBSCRIPT17350 $68.7591011Ͳ17350 EWCLOUDNBDONSITE17350 $2,406.2591008Ͳ17350 EWCLOUD4HRONSITE17350 $3,481.2591007Ͳ17350 EWCLOUD4HRAHR17350 $2,800.0091004Ͳ17350 EWCLOUDNBDAHR17350 $2,018.7591000Ͳ17350 EWCLOUDTACOS17350 $1,300.0091504Ͳ17350 EW5YRCLOUDNBDAHR17350 $9,068.7591501Ͳ17350 EWEdu5YRCLOUDSUBSCRIPT17350 $206.2591500Ͳ17350 EW5YRCLOUDTACOS17350$5,835.0091304Ͳ17350 EW3YRCLOUDNBDAHR17350 $5,627.5091301Ͳ17350 EWEdu3YRCLOUDSUBSCRIPT17350 $137.5091101Ͳ17360 EWEdu1YRCLOUDSUBSCRIPT17360 $68.7591011Ͳ17360 EWCLOUDNBDONSITE17360 $2,950.0091008Ͳ17360 EWCLOUD4HRONSITE17360 $4,268.7591007Ͳ17360 EWCLOUD4HRAHR17360 $3,431.2591004Ͳ17360 EWCLOUDNBDAHR17360 $2,468.7591000Ͳ17360 EWCLOUDTACOS17360 $1,581.2591504Ͳ17360 EW5YRCLOUDNBDAHR17360$11,093.7591501Ͳ17360 EWEdu5YRCLOUDSUBSCRIPT17360 $206.2591500Ͳ17360 EW5YRCLOUDTACOS17360 $7,100.0091304Ͳ17360 EW3YRCLOUDNBDAHR17360 $6,883.7591301Ͳ17360 EWEdu3YRCLOUDSUBSCRIPT17360 $137.5091300Ͳ17360 EW3YRCLOUDTACOS17360 $4,407.5091008Ͳ17401 EWCLOUD4HRONSITE17401 $600.0091500Ͳ17401 EW5YRCLOUDTACOS17401 $1,137.5091501Ͳ17401 EWEdu5YRCLOUDSUBSCRIPT17401 $206.2591301Ͳ17401 EWEdu3YRCLOUDSUBSCRIPT17401$137.5091304Ͳ17401 EW3YRCLOUDNBDAHR17401 $1,025.0091504Ͳ17401 EW5YRCLOUDNBDAHR17401 $1,643.7591101Ͳ17401 EWEdu1YRCLOUDSUBSCRIPT17401 $68.7591007Ͳ17401 EWCLOUD4HRAHR17401 $493.7591004Ͳ17401 EWCLOUDNBDAHR17401 $368.7591000Ͳ17401 EWCLOUDTACOS17401 $256.25Contract No. DMS-17/18-044B Exhibit B 91300Ͳ17401 EW3YRCLOUDTACOS17401 $711.2591011Ͳ17401 EWCLOUDNBDONSITE17401 $437.5091008Ͳ18101 EWCLOUD4HRONSITE18101 $418.7591007Ͳ18101 EWCLOUD4HRAHR18101 $350.0091004Ͳ18101 EWCLOUDNBDAHR18101 $268.7591000Ͳ18101 EWCLOUDTACOS18101 $193.7591501Ͳ18101 EWEdu5YRCLOUDSUBSCRIPT18101 $206.2591301Ͳ18101 EWEdu3YRCLOUDSUBSCRIPT18101 $137.5091101Ͳ18101 EWEdu1YRCLOUDSUBSCRIPT18101 $68.7591504Ͳ18101 EW5YRCLOUDNBDAHR18101$1,193.7591500Ͳ18101 EW5YRCLOUDTACOS18101 $856.2591304Ͳ18101 EW3YRCLOUDNBDAHR18101 $745.0091300Ͳ18101 EW3YRCLOUDTACOS18101 $536.2591011Ͳ18101 EWCLOUDNBDONSITE18101 $306.2591008Ͳ18102 EWCLOUD4HRONSITE18102 $518.7591007Ͳ18102 EWCLOUD4HRAHR18102 $425.0091004Ͳ18102 EWCLOUDNBDAHR18102 $325.0091000Ͳ18102 EWCLOUDTACOS18102 $231.2591501Ͳ18102EWEdu5YRCLOUDSUBSCRIPT18102 $206.2591301Ͳ18102 EWEdu3YRCLOUDSUBSCRIPT18102 $137.5091101Ͳ18102 EWEdu1YRCLOUDSUBSCRIPT18102 $68.7591504Ͳ18102 EW5YRCLOUDNBDAHR18102 $1,447.5091500Ͳ18102 EW5YRCLOUDTACOS18102 $1,025.0091304Ͳ18102 EW3YRCLOUDNBDAHR18102 $902.5091300Ͳ18102 EW3YRCLOUDTACOS18102 $641.2591011Ͳ18102 EWCLOUDNBDONSITE18102 $375.0091007Ͳ18103 EWCLOUD4HRAHR18103 $462.5091004Ͳ18103EWCLOUDNBDAHR18103 $350.0091000Ͳ18103 EWCLOUDTACOS18103 $243.7591501Ͳ18103 EWEdu5YRCLOUDSUBSCRIPT18103 $206.2591301Ͳ18103 EWEdu3YRCLOUDSUBSCRIPT18103 $137.5091101Ͳ18103 EWEdu1YRCLOUDSUBSCRIPT18103 $68.7591504Ͳ18103 EW5YRCLOUDNBDAHR18103 $1,560.0091500Ͳ18103 EW5YRCLOUDTACOS18103 $1,081.25Contract No. DMS-17/18-044B Exhibit B 91304Ͳ18103 EW3YRCLOUDNBDAHR18103 $972.5091300Ͳ18103 EW3YRCLOUDTACOS18103 $676.2591011Ͳ18103 EWCLOUDNBDONSITE18103 $406.2591008Ͳ18103 EWCLOUD4HRONSITE18103 $562.5091007Ͳ18104 EWCLOUD4HRAHR18104 $631.2591004Ͳ18104 EWCLOUDNBDAHR18104 $468.7591000Ͳ18104 EWCLOUDTACOS18104 $318.7591501Ͳ18104 EWEdu5YRCLOUDSUBSCRIPT18104 $206.2591301Ͳ18104 EWEdu3YRCLOUDSUBSCRIPT18104 $137.5091101Ͳ18104 EWEdu1YRCLOUDSUBSCRIPT18104$68.7591504Ͳ18104 EW5YRCLOUDNBDAHR18104 $2,093.7591500Ͳ18104 EW5YRCLOUDTACOS18104 $1,418.7591304Ͳ18104 EW3YRCLOUDNBDAHR18104 $1,303.7591300Ͳ18104 EW3YRCLOUDTACOS18104 $885.0091011Ͳ18104 EWCLOUDNBDONSITE18104 $550.0091008Ͳ18104 EWCLOUD4HRONSITE18104 $768.7597208Ͳ27001 PERUSERCONTROLANALYTICS $25.0097207Ͳ27001 PERUSERCONTROL $15.0097203Ͳ27001 EWSWScript35Port27001$581.2597202Ͳ27001 EWSWScript9to35Port27001 $387.5097201Ͳ27001 EWSWScript9PortAP27001 $96.2591501Ͳ30327 EWEdu5YRCLOUDSUBSCRIPT30327 $1,031.2591301Ͳ30327 EWEdu3YRCLOUDSUBSCRIPT30327 $687.5091101Ͳ30327 EWEdu1YRCLOUDSUBSCRIPT30327 $343.7591501Ͳ30328 EWEdu5YRCLOUDSUBSCRIPT30328 $5,156.2591301Ͳ30328 EWEdu3YRCLOUDSUBSCRIPT30328 $3,437.5091101Ͳ30328 EWEdu1YRCLOUDSUBSCRIPT30328 $1,718.7591501Ͳ30329 EWEdu5YRCLOUDSUBSCRIPT30329 $20,625.0091301Ͳ30329 EWEdu3YRCLOUDSUBSCRIPT30329 $13,750.0091101Ͳ30329 EWEdu1YRCLOUDSUBSCRIPT30329$6,875.0091501Ͳ30330 EWEdu5YRCLOUDSUBSCRIPT30330 $103,125.0091301Ͳ30330 EWEdu3YRCLOUDSUBSCRIPT30330 $68,750.0091101Ͳ30330 EWEdu1YRCLOUDSUBSCRIPT30330 $34,375.0091501Ͳ30331 EWEdu5YRCLOUDSUBSCRIPT30331 $412,500.00Contract No. DMS-17/18-044B Exhibit B 91301Ͳ30331 EWEdu3YRCLOUDSUBSCRIPT30331 $275,000.0091101Ͳ30331 EWEdu1YRCLOUDSUBSCRIPT30331 $137,500.0091301Ͳ30912 EWEdu3YRCLOUDSUBSCRIPT30912 $137.5091007Ͳ30912 EWCLOUD4HRAHR30912 $120.0091504Ͳ30912 EW5YRCLOUDNBDAHR30912 $462.5091101Ͳ30912 EWEdu1YRCLOUDSUBSCRIPT30912 $68.7591004Ͳ30912 EWCLOUDNBDAHR30912 $107.5091000Ͳ30912 EWCLOUDTACOS30912 $100.0091500Ͳ30912 EW5YRCLOUDTACOS30912 $433.7591304Ͳ30912 EW3YRCLOUDNBDAHR30912$295.0091011Ͳ30912 EWCLOUDNBDONSITE30912 $146.2591300Ͳ30912 EW3YRCLOUDTACOS30912 $275.0091501Ͳ30912 EWEdu5YRCLOUDSUBSCRIPT30912 $206.2591008Ͳ30912 EWCLOUD4HRONSITE30912 $140.0091007Ͳ30913 EWCLOUD4HRAHR30913 $120.0091504Ͳ30913 EW5YRCLOUDNBDAHR30913 $462.5091004Ͳ30913 EWCLOUDNBDAHR30913 $107.5091000Ͳ30913 EWCLOUDTACOS30913 $100.0091500Ͳ30913 EW5YRCLOUDTACOS30913$433.7591304Ͳ30913 EW3YRCLOUDNBDAHR30913 $295.0091011Ͳ30913 EWCLOUDNBDONSITE30913 $146.2591300Ͳ30913 EW3YRCLOUDTACOS30913 $275.0091008Ͳ30913 EWCLOUD4HRONSITE30913 $165.0091504Ͳ31012 EW5YRCLOUDNBDAHR31012 $613.7591301Ͳ31012 EWEdu3YRCLOUDSUBSCRIPT31012 $137.5091101Ͳ31012 EWEdu1YRCLOUDSUBSCRIPT31012 $68.7591500Ͳ31012 EW5YRCLOUDTACOS31012 $435.0091011Ͳ31012EWCLOUDNBDONSITE31012 $171.2591008Ͳ31012 EWCLOUD4HRONSITE31012 $225.0091304Ͳ31012 EW3YRCLOUDNBDAHR31012 $386.2591007Ͳ31012 EWCLOUD4HRAHR31012 $212.5091300Ͳ31012 EW3YRCLOUDTACOS31012 $275.0091004Ͳ31012 EWCLOUDNBDAHR31012 $140.0091501Ͳ31012 EWEdu5YRCLOUDSUBSCRIPT31012 $206.25Contract No. DMS-17/18-044B Exhibit B 91000Ͳ31012 EWCLOUDTACOS31012 $100.0091504Ͳ31013 EW5YRCLOUDNBDAHR31013 $613.7591500Ͳ31013 EW5YRCLOUDTACOS31013 $435.0091011Ͳ31013 EWCLOUDNBDONSITE31013 $171.2591008Ͳ31013 EWCLOUD4HRONSITE31013 $225.0091304Ͳ31013 EW3YRCLOUDNBDAHR31013 $386.2591007Ͳ31013 EWCLOUD4HRAHR31013 $212.5091004Ͳ31013 EWCLOUDNBDAHR31013 $140.0091300Ͳ31013 EW3YRCLOUDTACOS31013$275.0091000Ͳ31013 EWCLOUDTACOS31013 $100.0091504Ͳ31016 EW5YRCLOUDNBDAHR31016 $1,333.7591500Ͳ31016 EW5YRCLOUDTACOS31016 $435.0091011Ͳ31016 EWCLOUDNBDONSITE31016 $343.7591008Ͳ31016 EWCLOUD4HRONSITE31016 $475.0091304Ͳ31016 EW3YRCLOUDNBDAHR31016 $832.5091007Ͳ31016 EWCLOUD4HRAHR31016 $393.7591004Ͳ31016 EWCLOUDNBDAHR31016 $300.0091300Ͳ31016EW3YRCLOUDTACOS31016 $275.0091000Ͳ31016 EWCLOUDTACOS31016 $100.0091504Ͳ31017 EW5YRCLOUDNBDAHR31017 $1,333.7591500Ͳ31017 EW5YRCLOUDTACOS31017 $435.0091011Ͳ31017 EWCLOUDNBDONSITE31017 $343.7591008Ͳ31017 EWCLOUD4HRONSITE31017 $475.0091304Ͳ31017 EW3YRCLOUDNBDAHR31017 $832.5091007Ͳ31017 EWCLOUD4HRAHR31017 $393.7591004Ͳ31017 EWCLOUDNBDAHR31017$300.0091300Ͳ31017 EW3YRCLOUDTACOS31017 $275.0091000Ͳ31017 EWCLOUDTACOS31017 $100.0091504Ͳ31025 EW5YRCLOUDNBDAHR31025 $490.0091501Ͳ31025 EWEdu5YRCLOUDSUBSCRIPT31025 $206.2591500Ͳ31025 EW5YRCLOUDTACOS31025 $433.7591304Ͳ31025 EW3YRCLOUDNBDAHR31025 $310.0091301Ͳ31025 EWEdu3YRCLOUDSUBSCRIPT31025 $137.5091300Ͳ31025 EW3YRCLOUDTACOS31025 $275.00Contract No. DMS-17/18-044B Exhibit B 91101Ͳ31025 EWEdu1YRCLOUDSUBSCRIPT31025 $68.7591011Ͳ31025 EWCLOUDNBDONSITE31025 $118.7591008Ͳ31025 EWCLOUD4HRONSITE31025 $143.7591007Ͳ31025 EWCLOUD4HRAHR31025 $131.2591004Ͳ31025 EWCLOUDNBDAHR31025 $112.5091000Ͳ31025 EWCLOUDTACOS31025 $100.0091504Ͳ31026 EW5YRCLOUDNBDAHR31026 $490.0091501Ͳ31026 EWEdu5YRCLOUDSUBSCRIPT31026 $206.2591500Ͳ31026 EW5YRCLOUDTACOS31026 $433.7591304Ͳ31026 EW3YRCLOUDNBDAHR31026$310.0091301Ͳ31026 EWEdu3YRCLOUDSUBSCRIPT31026 $137.5091300Ͳ31026 EW3YRCLOUDTACOS31026 $275.0091101Ͳ31026 EWEdu1YRCLOUDSUBSCRIPT31026 $68.7591011Ͳ31026 EWCLOUDNBDONSITE31026 $118.7591008Ͳ31026 EWCLOUD4HRONSITE31026 $143.7591007Ͳ31026 EWCLOUD4HRAHR31026 $131.2591004Ͳ31026 EWCLOUDNBDAHR31026 $112.5091000Ͳ31026 EWCLOUDTACOS31026 $100.0091504Ͳ31028 EW5YRCLOUDNBDAHR31028$496.2591011Ͳ31028 EWCLOUDNBDONSITE31028 $125.0091300Ͳ31028 EW3YRCLOUDTACOS31028 $275.0091101Ͳ31028 EWEdu1YRCLOUDSUBSCRIPT31028 $56.2591500Ͳ31028 EW5YRCLOUDTACOS31028 $433.7591304Ͳ31028 EW3YRCLOUDNBDAHR31028 $312.5091301Ͳ31028 EWEdu3YRCLOUDSUBSCRIPT31028 $112.5091004Ͳ31028 EWCLOUDNBDAHR31028 $113.7591008Ͳ31028 EWCLOUD4HRONSITE31028 $151.2591000Ͳ31028 EWCLOUDTACOS31028$100.0091501Ͳ31028 EWEdu5YRCLOUDSUBSCRIPT31028 $225.0091007Ͳ31028 EWCLOUD4HRAHR31028 $132.5091504Ͳ31029 EW5YRCLOUDNBDAHR31029 $496.2591011Ͳ31029 EWCLOUDNBDONSITE31029 $125.0091300Ͳ31029 EW3YRCLOUDTACOS31029 $275.0091500Ͳ31029 EW5YRCLOUDTACOS31029 $433.75Contract No. DMS-17/18-044B Exhibit B 91304Ͳ31029 EW3YRCLOUDNBDAHR31029 $312.5091004Ͳ31029 EWCLOUDNBDAHR31029 $113.7591008Ͳ31029 EWCLOUD4HRONSITE31029 $151.2591000Ͳ31029 EWCLOUDTACOS31029 $100.0091007Ͳ31029 EWCLOUD4HRAHR31029 $132.5091501Ͳ31031 EWEdu5YRCLOUDSUBSCRIPT31031 $206.2591500Ͳ31031 EW5YRCLOUDTACOS31031 $433.7591300Ͳ31031 EW3YRCLOUDTACOS31031 $275.0091101Ͳ31031 EWEdu1YRCLOUDSUBSCRIPT31031 $68.7591304Ͳ31031EW3YRCLOUDNBDAHR31031 $355.0091504Ͳ31031 EW5YRCLOUDNBDAHR31031 $562.5091301Ͳ31031 EWEdu3YRCLOUDSUBSCRIPT31031 $137.5091011Ͳ31031 EWCLOUDNBDONSITE31031 $142.5091004Ͳ31031 EWCLOUDNBDAHR31031 $128.7591008Ͳ31031 EWCLOUD4HRONSITE31031 $177.5091000Ͳ31031 EWCLOUDTACOS31031 $100.0091007Ͳ31031 EWCLOUD4HRAHR31031 $152.5091300Ͳ31032 EW3YRCLOUDTACOS31032$275.0091500Ͳ31032 EW5YRCLOUDTACOS31032 $433.7591011Ͳ31032 EWCLOUDNBDONSITE31032 $142.5091304Ͳ31032 EW3YRCLOUDNBDAHR31032 $355.0091504Ͳ31032 EW5YRCLOUDNBDAHR31032 $562.5091008Ͳ31032 EWCLOUD4HRONSITE31032 $177.5091000Ͳ31032 EWCLOUDTACOS31032 $100.0091007Ͳ31032 EWCLOUD4HRAHR31032 $152.5091004Ͳ31032 EWCLOUDNBDAHR31032 $128.7591501Ͳ31034 EWEdu5YRCLOUDSUBSCRIPT31034$206.2591300Ͳ31034 EW3YRCLOUDTACOS31034 $275.0091500Ͳ31034 EW5YRCLOUDTACOS31034 $431.2591304Ͳ31034 EW3YRCLOUDNBDAHR31034 $378.7591101Ͳ31034 EWEdu1YRCLOUDSUBSCRIPT31034 $68.7591504Ͳ31034 EW5YRCLOUDNBDAHR31034 $602.5091011Ͳ31034 EWCLOUDNBDONSITE31034 $168.7591301Ͳ31034 EWEdu3YRCLOUDSUBSCRIPT31034 $137.50Contract No. DMS-17/18-044B Exhibit B 91008Ͳ31034 EWCLOUD4HRONSITE31034 $218.7591000Ͳ31034 EWCLOUDTACOS31034 $100.0091007Ͳ31034 EWCLOUD4HRAHR31034 $206.2591004Ͳ31034 EWCLOUDNBDAHR31034 $137.5091500Ͳ31035 EW5YRCLOUDTACOS31035 $431.2591300Ͳ31035 EW3YRCLOUDTACOS31035 $275.0091304Ͳ31035 EW3YRCLOUDNBDAHR31035 $378.7591504Ͳ31035 EW5YRCLOUDNBDAHR31035 $602.5091011Ͳ31035 EWCLOUDNBDONSITE31035$168.7591008Ͳ31035 EWCLOUD4HRONSITE31035 $218.7591000Ͳ31035 EWCLOUDTACOS31035 $100.0091007Ͳ31035 EWCLOUD4HRAHR31035 $206.2591004Ͳ31035 EWCLOUDNBDAHR31035 $137.5091501Ͳ31050 EWEdu5YRCLOUDSUBSCRIPT31050 $206.2591500Ͳ31050 EW5YRCLOUDTACOS31050 $435.0091011Ͳ31050 EWCLOUDNBDONSITE31050 $183.7591304Ͳ31050 EW3YRCLOUDNBDAHR31050 $445.0091300Ͳ31050 EW3YRCLOUDTACOS31050$275.0091101Ͳ31050 EWEdu1YRCLOUDSUBSCRIPT31050 $68.7591504Ͳ31050 EW5YRCLOUDNBDAHR31050 $710.0091301Ͳ31050 EWEdu3YRCLOUDSUBSCRIPT31050 $137.5091000Ͳ31050 EWCLOUDTACOS31050 $100.0091007Ͳ31050 EWCLOUD4HRAHR31050 $198.7591004Ͳ31050 EWCLOUDNBDAHR31050 $161.2591008Ͳ31050 EWCLOUD4HRONSITE31050 $236.2591300Ͳ31051 EW3YRCLOUDTACOS31051 $275.0091500Ͳ31051 EW5YRCLOUDTACOS31051$435.0091008Ͳ31051 EWCLOUD4HRONSITE31051 $236.2591304Ͳ31051 EW3YRCLOUDNBDAHR31051 $445.0091504Ͳ31051 EW5YRCLOUDNBDAHR31051 $710.0091011Ͳ31051 EWCLOUDNBDONSITE31051 $183.7591000Ͳ31051 EWCLOUDTACOS31051 $100.0091007Ͳ31051 EWCLOUD4HRAHR31051 $198.7591004Ͳ31051 EWCLOUDNBDAHR31051 $161.25Contract No. DMS-17/18-044B Exhibit B 91300Ͳ31055 EW3YRCLOUDTACOS31055 $275.0091501Ͳ31055 EWEdu5YRCLOUDSUBSCRIPT31055 $206.2591500Ͳ31055 EW5YRCLOUDTACOS31055 $435.0091008Ͳ31055 EWCLOUD4HRONSITE31055 $236.2591304Ͳ31055 EW3YRCLOUDNBDAHR31055 $445.0091504Ͳ31055 EW5YRCLOUDNBDAHR31055 $710.0091101Ͳ31055 EWEdu1YRCLOUDSUBSCRIPT31055 $68.7591011Ͳ31055 EWCLOUDNBDONSITE31055 $183.7591301Ͳ31055 EWEdu3YRCLOUDSUBSCRIPT31055 $137.5091000Ͳ31055EWCLOUDTACOS31055 $100.0091007Ͳ31055 EWCLOUD4HRAHR31055 $198.7591004Ͳ31055 EWCLOUDNBDAHR31055 $161.2591300Ͳ31056 EW3YRCLOUDTACOS31056 $275.0091500Ͳ31056 EW5YRCLOUDTACOS31056 $435.0091011Ͳ31056 EWCLOUDNBDONSITE31056 $183.7591304Ͳ31056 EW3YRCLOUDNBDAHR31056 $445.0091008Ͳ31056 EWCLOUD4HRONSITE31056 $236.2591504Ͳ31056 EW5YRCLOUDNBDAHR31056$710.0091000Ͳ31056 EWCLOUDTACOS31056 $100.0091007Ͳ31056 EWCLOUD4HRAHR31056 $198.7591004Ͳ31056 EWCLOUDNBDAHR31056 $161.2591304Ͳ37117 EW3YRCLOUDNBDAHR37117 $316.2591300Ͳ37117 EW3YRCLOUDTACOS37117 $275.0091011Ͳ37117 EWCLOUDNBDONSITE37117 $131.2591008Ͳ37117 EWCLOUD4HRONSITE37117 $156.2591007Ͳ37117 EWCLOUD4HRAHR37117 $137.5091004Ͳ37117 EWCLOUDNBDAHR37117$118.7591000Ͳ37117 EWCLOUDTACOS37117 $100.0091504Ͳ37117 EW5YRCLOUDNBDAHR37117 $501.2591500Ͳ37117 EW5YRCLOUDTACOS37117 $433.7591304Ͳ37130 EW3YRCLOUDNBDAHR37130 $452.5091300Ͳ37130 EW3YRCLOUDTACOS37130 $275.0091011Ͳ37130 EWCLOUDNBDONSITE37130 $187.5091008Ͳ37130 EWCLOUD4HRONSITE37130 $243.75Contract No. DMS-17/18-044B Exhibit B 91007Ͳ37130 EWCLOUD4HRAHR37130 $200.0091004Ͳ37130 EWCLOUDNBDAHR37130 $163.7591000Ͳ37130 EWCLOUDTACOS37130 $100.0091504Ͳ37130 EW5YRCLOUDNBDAHR37130 $721.2591500Ͳ37130 EW5YRCLOUDTACOS37130 $433.7591304Ͳ39033 EW3YRCLOUDNBDAHR39033 $396.2591004Ͳ39033 EWCLOUDNBDAHR39033 $143.7591301Ͳ39033 EWEdu3YRCLOUDSUBSCRIPT39033 $137.5091000Ͳ39033 EWCLOUDTACOS39033$100.0091300Ͳ39033 EW3YRCLOUDTACOS39033 $275.0091101Ͳ39033 EWEdu1YRCLOUDSUBSCRIPT39033 $68.7591011Ͳ39033 EWCLOUDNBDONSITE39033 $218.7591504Ͳ39033 EW5YRCLOUDNBDAHR39033 $631.2591501Ͳ39033 EWEdu5YRCLOUDSUBSCRIPT39033 $206.2591008Ͳ39033 EWCLOUD4HRONSITE39033 $206.2591500Ͳ39033 EW5YRCLOUDTACOS39033 $435.0091007Ͳ39033 EWCLOUD4HRAHR39033 $168.7591004Ͳ39034 EWCLOUDNBDAHR39034 $143.7591304Ͳ39034 EW3YRCLOUDNBDAHR39034$396.2591000Ͳ39034 EWCLOUDTACOS39034 $100.0091300Ͳ39034 EW3YRCLOUDTACOS39034 $275.0091011Ͳ39034 EWCLOUDNBDONSITE39034 $218.7591504Ͳ39034 EW5YRCLOUDNBDAHR39034 $631.2591008Ͳ39034 EWCLOUD4HRONSITE39034 $256.2591500Ͳ39034 EW5YRCLOUDTACOS39034 $435.0091007Ͳ39034 EWCLOUD4HRAHR39034 $168.7591304Ͳ39036 EW3YRCLOUDNBDAHR39036 $431.2591004Ͳ39036 EWCLOUDNBDAHR39036$156.2591301Ͳ39036 EWEdu3YRCLOUDSUBSCRIPT39036 $137.5091000Ͳ39036 EWEXTWARR39036 $100.0091300Ͳ39036 EW3YRCLOUDTACOS39036 $275.0091101Ͳ39036 EWEdu1YRCLOUDSUBSCRIPT39036 $68.7591011Ͳ39036 EWCLOUDNBDONSITE39036 $168.7591504Ͳ39036 EW5YRCLOUDNBDAHR39036 $687.50Contract No. DMS-17/18-044B Exhibit B 91501Ͳ39036 EWEdu5YRCLOUDSUBSCRIPT39036 $206.2591008Ͳ39036 EWCLOUD4HRONSITE39036 $218.7591500Ͳ39036 EW5YRCLOUDTACOS39036 $435.0091007Ͳ39036 EWCLOUD4HRAHR39036 $193.7591004Ͳ39037 EWCLOUDNBDAHR39037 $156.2591304Ͳ39037 EW3YRCLOUDNBDAHR39037 $431.2591301Ͳ39037 EWEdu3YRCLOUDSUBSCRIPT39037 $137.5091000Ͳ39037 EWEXTWARR39037 $100.0091300Ͳ39037 EW3YRCLOUDTACOS39037 $275.0091101Ͳ39037 EWEdu1YRCLOUDSUBSCRIPT30937 $68.7591011Ͳ39037EWCLOUDNBDONSITE39037 $168.7591504Ͳ39037 EW5YRCLOUDNBDAHR39037 $687.5091008Ͳ39037 EWCLOUD4HRONSITE39037 $218.7591501Ͳ39037 EWEdu5YRCLOUDSUBSCRIPT39037 $206.2591500Ͳ39037 EW5YRCLOUDTACOS39037 $435.0091007Ͳ39037 EWCLOUD4HRAHR39037 $193.7591004Ͳ39038 EWCLOUDNBDAHR39038 $193.7591301Ͳ39038 EWEdu3YRCLOUDSUBSCRIPT39038 $137.5091000Ͳ39038 EWEXTWARR39038 $100.0091300Ͳ39038 EW3YRCLOUDTACOS39038$275.0091101Ͳ39038 EWEdu1YRCLOUDSUBSCRIPT39038 $68.7591011Ͳ39038 EWCLOUDNBDONSITE39038 $256.2591504Ͳ39038 EW5YRCLOUDNBDAHR39038 $856.2591008Ͳ39038 EWCLOUD4HRONSITE39038 $356.2591501Ͳ39038 EWEdu5YRCLOUDSUBSCRIPT39038 $206.2591500Ͳ39038 EW5YRCLOUDTACOS39038 $435.0091007Ͳ39038 EWCLOUD4HRAHR39038 $331.2591304Ͳ39038 EW3YRCLOUDNBDAHR39038 $536.2591300Ͳ39039 EW3YRCLOUDTACOS39039$275.0091011Ͳ39039 EWCLOUDNBDONSITE39039 $256.2591504Ͳ39039 EW5YRCLOUDNBDAHR39039 $856.2591008Ͳ39039 EWCLOUD4HRONSITE39039 $356.2591500Ͳ39039 EW5YRCLOUDTACOS39039 $435.0091007Ͳ39039 EWCLOUD4HRAHR39039 $331.25Contract No. DMS-17/18-044B Exhibit B 91304Ͳ39039 EW3YRCLOUDNBDAHR39039 $536.2591004Ͳ39039 EWCLOUDNBDAHR39039 $193.7591008Ͳ16172T EWCLOUD4HRONSITE16172T $543.7591500Ͳ16172T EW5YRCLOUDTACOS16172T $1,053.7591007Ͳ16172T EWCLOUD4HRAHR16172T $443.7591304Ͳ16172T EW3YRCLOUDNBDAHR16172T $937.5091301Ͳ16172T EWEdu3YRCLOUDSUBSCRIPT16172T $137.5091004Ͳ16172T EWCLOUDNBDAHR16172T $337.5091300Ͳ16172T EW3YRCLOUDTACOS16172T$658.7591101Ͳ16172T EWEdu1YRCLOUDSUBSCRIPT16172T $68.7591504Ͳ16172T EW5YRCLOUDNBDAHR16172T $1,503.7591000Ͳ16172T EWCLOUDTACOS16172T $237.5091501Ͳ16172T EWEdu5YRCLOUDSUBSCRIPT16172T $206.2591011Ͳ16172T EWCLOUDNBDONSITE16172T $393.7591500Ͳ16173T EW5YRCLOUDTACOS16173T $1,053.7591008Ͳ16173T EWCLOUD4HRONSITE16173T $556.2591007Ͳ16173T EWCLOUD4HRAHR16173T $462.5091304Ͳ16173T EW3YRCLOUDNBDAHR16173T$955.0091301Ͳ16173T EWEdu3YRCLOUDSUBSCRIPT16173T $137.5091004Ͳ16173T EWCLOUDNBDAHR16173T $343.7591300Ͳ16173T EW3YRCLOUDTACOS16173T $658.7591101Ͳ16173T EWEdu1YRCLOUDSUBSCRIPT16173T $68.7591000Ͳ16173T EWCLOUDTACOS16173T $237.5091504Ͳ16173T EW5YRCLOUDNBDAHR16173T $1,531.2591501Ͳ16173T EWEdu5YRCLOUDSUBSCRIPT16173T $206.2591011Ͳ16173T EWCLOUDNBDONSITE16173T $400.0091008Ͳ16177T EWCLOUD4HRONSITE16177T $793.7591007Ͳ16177TEWCLOUD4HRAHR16177T $650.0091304Ͳ16177T EW3YRCLOUDNBDAHR16177T $1,338.7591301Ͳ16177T EWEdu3YRCLOUDSUBSCRIPT16177T $137.5091004Ͳ16177T EWCLOUDNBDAHR16177T $481.2591300Ͳ16177T EW3YRCLOUDTACOS16177T $902.5091000Ͳ16177T EWCLOUDTACOS16177T $325.0091504Ͳ16177T EW5YRCLOUDNBDAHR16177T $2,150.00Contract No. DMS-17/18-044B Exhibit B 91101Ͳ16177T EWEdu1YRCLOUDSUBSCRIPT16177T $68.7591011Ͳ16177T EWCLOUDNBDONSITE16177T $562.5091501Ͳ16177T EWEdu5YRCLOUDSUBSCRIPT16177T $206.2591500Ͳ16177T EW5YRCLOUDTACOS16177T $1,447.5091008Ͳ16179T EWCLOUD4HRONSITE16179T $1,112.5091007Ͳ16179T EWCLOUD4HRAHR16179T $893.7591304Ͳ16179T EW3YRCLOUDNBDAHR16179T $1,843.7591301Ͳ16179T EWEdu3YRCLOUDSUBSCRIPT16179T $137.5091004Ͳ16179T EWCLOUDNBDAHR16179T $662.5091300Ͳ16179T EW3YRCLOUDTACOS16179T$1,233.7591504Ͳ16179T EW5YRCLOUDNBDAHR16179T $2,966.2591000Ͳ16179T EWCLOUDTACOS16179T $443.7591101Ͳ16179T EWEdu1YRCLOUDSUBSCRIPT16179T $68.7591011Ͳ16179T EWCLOUDNBDONSITE16179T $768.7591501Ͳ16179T EWEdu5YRCLOUDSUBSCRIPT16179T $206.2591500Ͳ16179T EW5YRCLOUDTACOS16179T $1,981.2591300Ͳ17401G EW3YRCLOUDTACOS17401G $815.0091101Ͳ17401G EWEdu1YRCLOUDSUBSCRIPT17401G $68.7591011Ͳ17401G EWCLOUDNBDONSITE17401G$493.7591008Ͳ17401G EWCLOUD4HRONSITE17401G $693.7591007Ͳ17401G EWCLOUD4HRAHR17401G $568.7591004Ͳ17401G EWCLOUDNBDAHR17401G $425.0091000Ͳ17401G EWCLOUDTACOS17401G $293.7591504Ͳ17401G EW5YRCLOUDNBDAHR17401G $1,897.5091501Ͳ17401G EWEdu5YRCLOUDSUBSCRIPT17401G $206.2591500Ͳ17401G EW5YRCLOUDTACOS17401G $1,306.2591304Ͳ17401G EW3YRCLOUDNBDAHR17401G $1,181.2591301Ͳ17401G EWEdu3YRCLOUDSUBSCRIPT17401G $137.5091101Ͳ17401TEWEdu1YRCLOUDSUBSCRIPT17401T $68.7591011Ͳ17401T EWCLOUDNBDONSITE17401T $475.0091008Ͳ17401T EWCLOUD4HRONSITE17401T $662.5091007Ͳ17401T EWCLOUD4HRAHR17401T $543.7591004Ͳ17401T EWCLOUDNBDAHR17401T $406.2591000Ͳ17401T EWCLOUDTACOS17401T $281.25Contract No. DMS-17/18-044B Exhibit B 91504Ͳ17401T EW5YRCLOUDNBDAHR17401T $1,812.5091501Ͳ17401T EWEdu5YRCLOUDSUBSCRIPT17401T $206.2591500Ͳ17401T EW5YRCLOUDTACOS17401T $1,250.0091304Ͳ17401T EW3YRCLOUDNBDAHR17401T $1,128.7591301Ͳ17401T EWEdu3YRCLOUDSUBSCRIPT17401T $137.5091300Ͳ17401T EW3YRCLOUDTACOS17401T $780.001008ͲAP505iͲFCC EWCLOUD4HRONSITEAP505iFCC $225.001304ͲAP505iͲFCC EW3YRCLOUDNBDAHRAP505iFCC $437.501007ͲAP505iͲFCC EWCLOUD4HRAHRAP505iFCC $193.751101ͲAP505iͲFCC EWEdu1YRCLOUDSUBSCRIPTAP505iFCC $68.751004ͲAP505iͲFCC EWCLOUDNBDAHRAP505iFCC $156.251504ͲAP505iͲFCC EW5YRCLOUDNBDAHRAP505iFCC $700.001300ͲAP505iͲFCC EW3YRCLOUDTACOSAP505iFCC $275.001301ͲAP505iͲFCC EWEdu3YRCLOUDSUBSCRIPTAP505iFCC $137.501011ͲAP505iͲFCC EWCLOUDNBDONSITEAP505iFCC $175.001000ͲAP505iͲFCC EWCLOUDTACOSAP505iFCC $100.001500ͲAP505iͲFCC EW5YRCLOUDTACOSAP505iFCC $433.751501ͲAP505iͲFCC EWEdu5YRCLOUDSUBSCRIPTAP505iFCC $206.25ͲAP505iͲFCCͲTAA EWCLOUD4HRAHRAP505iFCCTAA $193.75ͲAP505iͲFCCͲTAA EWEdu3YRCLOUDSUBSCRIPTAP505iFCCTAA $137.50ͲAP505iͲFCCͲTAA EW3YRCLOUDNBDAHRAP505iFCCTAA $437.50ͲAP505iͲFCCͲTAA EWEdu1YRCLOUDSUBSCRIPTAP505iFCCTAA $68.75ͲAP505iͲFCCͲTAA EWCLOUDNBDAHRAP505iFCCTAA $156.25ͲAP505iͲFCCͲTAA EW3YRCLOUDTACOSAP505iFCCTAA $275.00ͲAP505iͲFCCͲTAA EW5YRCLOUDNBDAHRAP505iFCCTAA$700.00ͲAP505iͲFCCͲTAA EWCLOUDTACOSAP505iFCCTAA $100.00ͲAP505iͲFCCͲTAA EWCLOUDNBDONSITEAP505iFCCTAA $175.00ͲAP505iͲFCCͲTAA EW5YRCLOUDTACOSAP505iFCCTAA $433.75ͲAP505iͲFCCͲTAA EWCLOUD4HRONSITEAP505iFCCTAA $225.00ͲAP505iͲFCCͲTAA EWEdu5YRCLOUDSUBSCRIPTAP505iFCCTAA $206.251007ͲAP505iͲWR EWCLOUD4HRAHRAP505iWR $193.751301ͲAP505iͲWR EWEdu3YRCLOUDSUBSCRIPTAP505iWR$137.501304ͲAP505iͲWR EW3YRCLOUDNBDAHRAP505iWR $437.501101ͲAP505iͲWR EWEdu1YRCLOUDSUBSCRIPTAP505iWR $68.75Contract No. DMS-17/18-044B Exhibit B 1004ͲAP505iͲWR EWCLOUDNBDAHRAP505iWR $156.251504ͲAP505iͲWR EW5YRCLOUDNBDAHRAP505iWR $700.001300ͲAP505iͲWR EW3YRCLOUDTACOSAP505iWR $275.001000ͲAP505iͲWR EWCLOUDTACOSAP505iWR $100.001011ͲAP505iͲWR EWCLOUDNBDONSITEAP505iWR $175.001500ͲAP505iͲWR EW5YRCLOUDTACOSAP505iWR $433.751008ͲAP505iͲWR EWCLOUD4HRONSITEAP505iWR $225.001501ͲAP505iͲWR EWEdu5YRCLOUDSUBSCRIPTAP505iWR$206.251304ͲAP510eͲFCC EW3YRCLOUDNBDAHRAP510eFCC $500.001007ͲAP510eͲFCC EWCLOUD4HRAHRAP510eFCC $225.001301ͲAP510eͲFCC EWEdu3YRCLOUDSUBSCRIPTAP510eFCC $137.501004ͲAP510eͲFCC EWCLOUDNBDAHRAP510eFCC $181.251300ͲAP510eͲFCC EW3YRCLOUDTACOSAP510eFCC $275.001504ͲAP510eͲFCC EW5YRCLOUDNBDAHRAP510eFCC $800.001101ͲAP510eͲFCC EWEdu1YRCLOUDSUBSCRIPTAP510eFCC $68.751000ͲAP510eͲFCC EWCLOUDTACOSAP510eFCC $100.001011ͲAP510eͲFCC EWCLOUDNBDONSITEAP510eFCC $206.251500ͲAP510eͲFCC EW5YRCLOUDTACOSAP510eFCC $433.751008ͲAP510eͲFCC EWCLOUD4HRONSITEAP510eFCC $268.751501ͲAP510eͲFCC EWEdu5YRCLOUDSUBSCRIPTAP510eFCC $206.25AP510eͲFCCͲTAA EWCLOUD4HRAHRAP510eFCCTAA $225.00AP510eͲFCCͲTAA EW3YRCLOUDNBDAHRAP510eFCCTAA $500.00AP510eͲFCCͲTAA EWEdu3YRCLOUDSUBSCRIPTAP510eFCCTAA $137.50AP510eͲFCCͲTAA EWCLOUDNBDAHRAP510eFCCTAA $181.25AP510eͲFCCͲTAA EW3YRCLOUDTACOSAP510eFCCTAA $275.00AP510eͲFCCͲTAA EW5YRCLOUDNBDAHRAP510eFCCTAA $800.00AP510eͲFCCͲTAA EWCLOUDTACOSAP510eFCCTAA$100.00AP510eͲFCCͲTAA EWEdu1YRCLOUDSUBSCRIPTAP510eFCCTAA $68.75AP510eͲFCCͲTAA EWCLOUDNBDONSITEAP510eFCCTAA $206.25AP510eͲFCCͲTAA EW5YRCLOUDTACOSAP510eFCCTAA $433.75AP510eͲFCCͲTAA EWCLOUD4HRONSITEAP510eFCCTAA $268.75AP510eͲFCCͲTAA EWEdu5YRCLOUDSUBSCRIPTAP510eFCCTAA $206.251304ͲAP510eͲWR EW3YRCLOUDNBDAHRAP510eWR $500.001007ͲAP510eͲWR EWCLOUD4HRAHRAP510eWR $225.00Contract No. DMS-17/18-044B Exhibit B 1301ͲAP510eͲWR EWEdu3YRCLOUDSUBSCRIPTAP510eWR $137.501004ͲAP510eͲWR EWCLOUDNBDAHRAP510eWR $181.251300ͲAP510eͲWR EW3YRCLOUDTACOSAP510eWR $275.001504ͲAP510eͲWR EW5YRCLOUDNBDAHRAP510eWR $800.001000ͲAP510eͲWR EWCLOUDTACOSAP510eWR $100.001101ͲAP510eͲWR EWEdu1YRCLOUDSUBSCRIPTAP510eWR $68.751011ͲAP510eͲWR EWCLOUDNBDONSITEAP510eWR $206.251500ͲAP510eͲWR EW5YRCLOUDTACOSAP510eWR $433.751008ͲAP510eͲWR EWCLOUD4HRONSITEAP510eWR $268.751501ͲAP510eͲWR EWEdu5YRCLOUDSUBSCRIPTAP510eWR $206.251304ͲAP510iͲFCC EW3YRCLOUDNBDAHRAP510iFCC $468.751007ͲAP510iͲFCC EWCLOUD4HRAHRAP510iFCC $206.251301ͲAP510iͲFCC EWEdu3YRCLOUDSUBSCRIPTAP510iFCC $137.501004ͲAP510iͲFCC EWCLOUDNBDAHRAP510iFCC $168.751300ͲAP510iͲFCC EW3YRCLOUDTACOSAP510iFCC $275.001504ͲAP510iͲFCC EW5YRCLOUDNBDAHRAP510iFCC $743.751000ͲAP510iͲFCC EWCLOUDTACOSAP510iFCC $100.001501ͲAP510iͲFCC EWEdu5YRCLOUDSUBSCRIPTAP510iFCC $206.251101ͲAP510iͲFCC EWEdu1YRCLOUDSUBSCRIPTAP510iFCC $68.751011ͲAP510iͲFCC EWCLOUDNBDONSITEAP510iFCC $187.501500ͲAP510iͲFCC EW5YRCLOUDTACOSAP510iFCC $433.751008ͲAP510iͲFCC EWCLOUD4HRONSITEAP510iFCC $243.75ͲAP510iͲFCCͲTAA EWCLOUD4HRAHRAP510iFCCTAA $206.25ͲAP510iͲFCCͲTAA EW3YRCLOUDNBDAHRAP510iFCCTAA $468.75ͲAP510iͲFCCͲTAA EWEdu3YRCLOUDSUBSCRIPTAP510iFCCTAA $137.50ͲAP510iͲFCCͲTAA EWCLOUDNBDAHRAP510iFCCTAA $168.75ͲAP510iͲFCCͲTAA EW3YRCLOUDTACOSAP510iFCCTAA $275.00ͲAP510iͲFCCͲTAA EW5YRCLOUDNBDAHRAP510iFCCTAA $743.75ͲAP510iͲFCCͲTAAEWCLOUDTACOSAP510iFCCTAA $100.00ͲAP510iͲFCCͲTAA EWEdu5YRCLOUDSUBSCRIPTAP510iFCCTAA $206.25ͲAP510iͲFCCͲTAA EWEdu1YRCLOUDSUBSCRIPTAP510iFCCTAA $68.75ͲAP510iͲFCCͲTAA EW5YRCLOUDTACOSAP510iFCCTAA $433.75ͲAP510iͲFCCͲTAA EWCLOUDNBDONSITEAP510iFCCTAA $187.50ͲAP510iͲFCCͲTAA EWCLOUD4HRONSITEAP510iFCCTAA $243.75Contract No. DMS-17/18-044B Exhibit B 1007ͲAP510iͲWR EWCLOUD4HRAHRAP510iWR $206.251004ͲAP510iͲWR EWCLOUDNBDAHRAP510iWR $168.751300ͲAP510iͲWR EW3YRCLOUDTACOSAP510iWR $275.001504ͲAP510iͲWR EW5YRCLOUDNBDAHRAP510iWR $743.751000ͲAP510iͲWR EWCLOUDTACOSAP510iWR $100.001501ͲAP510iͲWR EWEdu5YRCLOUDSUBSCRIPTAP510iWR $206.251101ͲAP510iͲWR EWEdu1YRCLOUDSUBSCRIPTAP510iWR $68.751500ͲAP510iͲWR EW5YRCLOUDTACOSAP510iWR$433.751011ͲAP510iͲWR EWCLOUDNBDONSITEAP510iWR $187.501008ͲAP510iͲWR EWCLOUD4HRONSITEAP510iWR $243.751304ͲAP510iͲWR EW3YRCLOUDNBDAHRAP510iWR $468.751301ͲAP510iͲWR EWEdu3YRCLOUDSUBSCRIPTAP510iWR $137.501500ͲAP560hͲFCC EW5YRCLOUDTACOSAP560hFCC $433.751304ͲAP560hͲFCC EW3YRCLOUDNBDAHRAP560hFCC $887.501300ͲAP560hͲFCC EW3YRCLOUDTACOSAP560hFCC $275.001011ͲAP560hͲFCC EWCLOUDNBDONSITEAP560hFCC $368.751004ͲAP560hͲFCC EWCLOUDNBDAHRAP560hFCC $318.751000ͲAP560hͲFCC EWCLOUDTACOSAP560hFCC $100.001008ͲAP560hͲFCC EWCLOUD4HRONSITEAP560hFCC $506.251007ͲAP560hͲFCC EWCLOUD4HRAHRAP560hFCC $418.751504ͲAP560hͲFCC EW5YRCLOUDNBDAHRAP560hFCC $1,418.751304ͲAP560iͲFCC EW3YRCLOUDNBDAHRAP560iFCC $693.751007ͲAP560iͲFCC EWCLOUD4HRAHRAP560iFCC $325.001004ͲAP560iͲFCC EWCLOUDNBDAHRAP560iFCC $250.001000ͲAP560iͲFCC EWCLOUDTACOSAP560iFCC $100.001300ͲAP560iͲFCC EW3YRCLOUDTACOSAP560iFCC $275.001011ͲAP560iͲFCC EWCLOUDNBDONSITEAP560iFCC $287.501008ͲAP560iͲFCC EWCLOUD4HRONSITEAP560iFCC $387.501504ͲAP560iͲFCC EW5YRCLOUDNBDAHRAP560iFCC $1,112.501500ͲAP560iͲFCC EW5YRCLOUDTACOSAP560iFCC $433.75304ͲAP560mͲFCC EW3YRCLOUDNBDAHRAP560mFCC $693.75008ͲAP560mͲFCC EWCLOUD4HRONSITEAP560mFCC $387.50007ͲAP560mͲFCC EWCLOUD4HRAHRAP560mFCC $325.00004ͲAP560mͲFCC EWCLOUDNBDAHRAP560mFCC $250.00Contract No. DMS-17/18-044B Exhibit B 300ͲAP560mͲFCC EW3YRCLOUDTACOSAP560mFCC $275.00011ͲAP560mͲFCC EWCLOUDNBDONSITEAP560mFCC $287.50504ͲAP560mͲFCC EW5YRCLOUDNBDAHRAP560mFCC $1,112.50000ͲAP560mͲFCC EWCLOUDTACOSAP560mFCC $100.00500ͲAP560mͲFCC EW5YRCLOUDTACOSAP560mFCC $433.751504ͲAP560tͲFCC EW5YRCLOUDNBDAHRAP560tFCC $1,418.751500ͲAP560tͲFCC EW5YRCLOUDTACOSAP560tFCC $433.751304ͲAP560tͲFCC EW3YRCLOUDNBDAHRAP560tFCC $887.501300ͲAP560tͲFCC EW3YRCLOUDTACOSAP560tFCC $275.001011ͲAP560tͲFCC EWCLOUDNBDONSITEAP560tFCC $368.751008ͲAP560tͲFCC EWCLOUD4HRONSITEAP560tFCC $506.251007ͲAP560tͲFCC EWCLOUD4HRAHRAP560tFCC $418.751004ͲAP560tͲFCC EWCLOUDNBDAHRAP560tFCC $318.751000ͲAP560tͲFCC EWCLOUDTACOSAP560tFCC $100.001304ͲAP560uͲFCC EW3YRCLOUDNBDAHRAP560uFCC $693.751011ͲAP560uͲFCC EWCLOUDNBDONSITEAP560uFCC $287.501008ͲAP560uͲFCC EWCLOUD4HRONSITEAP560uFCC $387.501007ͲAP560uͲFCC EWCLOUD4HRAHRAP560uFCC $325.001300ͲAP560uͲFCC EW3YRCLOUDTACOSAP560uFCC $275.001504ͲAP560uͲFCC EW5YRCLOUDNBDAHRAP560uFCC $1,112.501004ͲAP560uͲFCC EWCLOUDNBDAHRAP560uFCC $250.001000ͲAP560uͲFCC EWCLOUDTACOSAP560uFCC $100.001500ͲAP560uͲFCC EW5YRCLOUDTACOSAP560uFCC $433.7591500ͲH30877 EW5YRCLOUDTACOSH30877 $433.7591504ͲH30877 EW5YRCLOUDNBDAHRH30877 $445.0091501ͲH30877 EWEdu5YRCLOUDSUBSCRIPTH30877 $193.7591304ͲH30877 EW3YRCLOUDNBDAHRH30877 $281.2591301ͲH30877 EWEdu3YRCLOUDSUBSCRIPTH30877 $131.2591011ͲH30877 EWCLOUDNBDONSITEH30877 $110.0091008ͲH30877 EWCLOUD4HRONSITEH30877 $131.2591007ͲH30877 EWCLOUD4HRAHRH30877 $115.0091004ͲH30877EWCLOUDNBDAHRH30877 $100.0091101ͲH30877 EWEdu1YRCLOUDSUBSCRIPTH30877 $62.5091300ͲH30877 EW3YRCLOUDTACOSH30877 $275.00Contract No. DMS-17/18-044B Exhibit B 91000ͲH30877 EWCLOUDTACOSH30877 $100.0091500ͲH30875 EW5YRCLOUDTACOSH30875 $433.7591501ͲH30875 EWEdu5YRCLOUDSUBSCRIPTH30875 $193.7591504ͲH30875 EW5YRCLOUDNBDAHRH30875 $445.0091301ͲH30875 EWEdu3YRCLOUDSUBSCRIPTH30875 $131.2591304ͲH30875 EW3YRCLOUDNBDAHRH30875 $281.2591011ͲH30875 EWCLOUDNBDONSITEH30875 $110.0091008ͲH30875 EWCLOUD4HRONSITEH30875 $131.2591000ͲH30875 EWCLOUDTACOSH30875 $100.0091007ͲH30875 EWCLOUD4HRAHRH30875$115.0091004ͲH30875 EWCLOUDNBDAHRH30875 $100.0091101ͲH30875 EWEdu1YRCLOUDSUBSCRIPTH30875 $62.5091300ͲH30875 EW3YRCLOUDTACOSH30875 $275.0091504ͲH30876 EW5YRCLOUDNBDAHRH30876 $445.0091501ͲH30876 EWEdu5YRCLOUDSUBSCRIPTH30876 $193.7591500ͲH30876 EW5YRCLOUDTACOSH30876 $433.7591304ͲH30876 EW3YRCLOUDNBDAHRH30876 $281.2591301ͲH30876 EWEdu3YRCLOUDSUBSCRIPTH30876 $131.2591011ͲH30876 EWCLOUDNBDONSITEH30876 $110.0091008ͲH30876EWCLOUD4HRONSITEH30876 $131.2591000ͲH30876 EWCLOUDTACOSH30876 $100.0091007ͲH30876 EWCLOUD4HRAHRH30876 $115.0091004ͲH30876 EWCLOUDNBDAHRH30876 $100.0091101ͲH30876 EWEdu1YRCLOUDSUBSCRIPTH30876 $62.5091300ͲH30876 EW3YRCLOUDTACOSH30876 $275.0091500ͲH30878 EW5YRCLOUDTACOSH30878 $433.7591504ͲH30878 EW5YRCLOUDNBDAHRH30878 $445.0091501ͲH30878 EWEdu5YRCLOUDSUBSCRIPTH30878 $193.7591304ͲH30878 EW3YRCLOUDNBDAHRH30878$281.2591011ͲH30878 EWCLOUDNBDONSITEH30878 $110.0091301ͲH30878 EWEdu3YRCLOUDSUBSCRIPTH30878 $131.2591008ͲH30878 EWCLOUD4HRONSITEH30878 $131.2591007ͲH30878 EWCLOUD4HRAHRH30878 $115.0091000ͲH30878 EWCLOUDTACOSH30878 $100.00Contract No. DMS-17/18-044B Exhibit B 91004ͲH30878 EWCLOUDNBDAHRH30878 $100.0091101ͲH30878 EWEdu1YRCLOUDSUBSCRIPTH30878 $62.5091300ͲH30878 EW3YRCLOUDTACOSH30878 $275.0091504ͲH31353 EW5YRCLOUDNBDAHRH31353 $552.5091300ͲH31353 EW3YRCLOUDTACOSH31353 $275.0091007ͲH31353 EWCLOUD4HRAHRH31353 $148.7591501ͲH31353 EWEdu5YRCLOUDSUBSCRIPTH31353 $206.2591101ͲH31353 EWEdu1YRCLOUDSUBSCRIPTH31353 $68.7591500ͲH31353 EW5YRCLOUDTACOSH31353 $433.7591004ͲH31353 EWCLOUDNBDAHRH31353$126.2591011ͲH31353 EWCLOUDNBDONSITEH31353 $150.0091304ͲH31353 EW3YRCLOUDNBDAHRH31353 $347.5091000ͲH31353 EWCLOUDTACOSH31353 $100.0091008ͲH31353 EWCLOUD4HRONSITEH31353 $172.5091301ͲH31353 EWEdu3YRCLOUDSUBSCRIPTH31353 $137.5091500ͲH30791 EW5YRCLOUDTACOSH30791 $433.7591501ͲH30791 EWEdu5YRCLOUDSUBSCRIPTH30791 $206.2591504ͲH30791 EW5YRCLOUDNBDAHRH30791 $552.5091301ͲH30791 EWEdu3YRCLOUDSUBSCRIPTH30791 $137.5091304ͲH30791 EW3YRCLOUDNBDAHRH30791$347.5091011ͲH30791 EWCLOUDNBDONSITEH30791 $140.0091008ͲH30791 EWCLOUD4HRONSITEH30791 $172.5091007ͲH30791 EWCLOUD4HRAHRH30791 $148.7591004ͲH30791 EWCLOUDNBDAHRH30791 $126.2591101ͲH30791 EWEdu1YRCLOUDSUBSCRIPTH30791 $68.7591000ͲH30791 EWCLOUDTACOSH30791 $100.0091300ͲH30791 EW3YRCLOUDTACOSH30791 $275.0091501ͲH30790 EWEdu5YRCLOUDSUBSCRIPTH30790 $206.2591504ͲH30790 EW5YRCLOUDNBDAHRH30790$552.5091500ͲH30790 EW5YRCLOUDTACOSH30790 $433.7591301ͲH30790 EWEdu3YRCLOUDSUBSCRIPTH30790 $137.5091304ͲH30790 EW3YRCLOUDNBDAHRH30790 $347.5091011ͲH30790 EWCLOUDNBDONSITEH30790 $140.0091008ͲH30790 EWCLOUD4HRONSITEH30790 $172.50Contract No. DMS-17/18-044B Exhibit B 91007ͲH30790 EWCLOUD4HRAHRH30790 $148.7591004ͲH30790 EWCLOUDNBDAHRH30790 $126.2591101ͲH30790 EWEdu1YRCLOUDSUBSCRIPTH30790 $68.7591000ͲH30790 EWCLOUDTACOSH30790 $100.0091300ͲH30790 EW3YRCLOUDTACOSH30790 $275.0091501ͲH30784 EWEdu5YRCLOUDSUBSCRIPTH30784 $206.2591500ͲH30784 EW5YRCLOUDTACOSH30784 $433.7591504ͲH30784 EW5YRCLOUDNBDAHRH30784 $552.5091300ͲH30784 EW3YRCLOUDTACOSH30784 $275.0091000ͲH30784 EWCLOUDTACOSH30784$100.0091301ͲH30784 EWEdu3YRCLOUDSUBSCRIPTH30784 $137.5091304ͲH30784 EW3YRCLOUDNBDAHRH30784 $347.5091011ͲH30784 EWCLOUDNBDONSITEH30784 $140.0091008ͲH30784 EWCLOUD4HRONSITEH30784 $172.5091004ͲH30784 EWCLOUDNBDAHRH30784 $126.2591101ͲH30784 EWEdu1YRCLOUDSUBSCRIPTH30784 $68.7591007ͲH30784 EWCLOUD4HRAHRH30784 $148.7591504ͲH31354 EW5YRCLOUDNBDAHRH31354 $552.5091300ͲH31354 EW3YRCLOUDTACOSH31354$275.0091007ͲH31354 EWCLOUD4HRAHRH31354 $148.7591501ͲH31354 EWEdu5YRCLOUDSUBSCRIPTH31354 $206.2591101ͲH31354 EWEdu1YRCLOUDSUBSCRIPTH31354 $68.7591500ͲH31354 EW5YRCLOUDTACOSH31354 $433.7591004ͲH31354 EWCLOUDNBDAHRH31354 $126.2591011ͲH31354 EWCLOUDNBDONSITEH31354 $140.0091000ͲH31354 EWCLOUDTACOSH31354 $100.0091304ͲH31354 EW3YRCLOUDNBDAHRH31354 $347.5091008ͲH31354 EWCLOUD4HRONSITEH31354 $172.5091301ͲH31354EWEdu3YRCLOUDSUBSCRIPTH31354 $137.5091504ͲH30783 EW5YRCLOUDNBDAHRH30783 $552.5091501ͲH30783 EWEdu5YRCLOUDSUBSCRIPTH30783 $206.2591500ͲH30783 EW5YRCLOUDTACOSH30783 $433.7591300ͲH30783 EW3YRCLOUDTACOSH30783 $275.0091301ͲH30783 EWEdu3YRCLOUDSUBSCRIPTH30783 $137.50Contract No. DMS-17/18-044B Exhibit B 91000ͲH30783 EWCLOUDTACOSH30783 $100.0091304ͲH30783 EW3YRCLOUDNBDAHRH30783 $347.5091011ͲH30783 EWCLOUDNBDONSITEH30783 $140.0091008ͲH30783 EWCLOUD4HRONSITEH30783 $172.5091101ͲH30783 EWEdu1YRCLOUDSUBSCRIPTH30783 $68.7591007ͲH30783 EWCLOUD4HRAHRH30783 $148.7591004ͲH30783 EWCLOUDNBDAHRH30783 $126.2591504ͲH30782 EW5YRCLOUDNBDAHRH30782 $552.5091500ͲH30782 EW5YRCLOUDTACOSH30782 $433.7591501ͲH30782EWEdu5YRCLOUDSUBSCRIPTH30782 $206.2591300ͲH30782 EW3YRCLOUDTACOSH30782 $275.0091301ͲH30782 EWEdu3YRCLOUDSUBSCRIPTH30782 $137.5091000ͲH30782 EWCLOUDTACOSH30782 $100.0091304ͲH30782 EW3YRCLOUDNBDAHRH30782 $347.5091011ͲH30782 EWCLOUDNBDONSITEH30782 $140.0091008ͲH30782 EWCLOUD4HRONSITEH30782 $172.5091101ͲH30782 EWEdu1YRCLOUDSUBSCRIPTH30782 $68.7591004ͲH30782 EWCLOUDNBDAHRH30782 $126.2591007ͲH30782 EWCLOUD4HRAHRH30782 $148.7591500ͲH30789EW5YRCLOUDTACOSH30789 $433.7591501ͲH30789 EWEdu5YRCLOUDSUBSCRIPTH30789 $206.2591504ͲH30789 EW5YRCLOUDNBDAHRH30789 $552.5091301ͲH30789 EWEdu3YRCLOUDSUBSCRIPTH30789 $137.5091304ͲH30789 EW3YRCLOUDNBDAHRH30789 $347.5091011ͲH30789 EWCLOUDNBDONSITEH30789 $140.0091008ͲH30789 EWCLOUD4HRONSITEH30789 $172.5091000ͲH30789 EWCLOUDTACOSH30789 $100.0091007ͲH30789 EWCLOUD4HRAHRH30789 $148.7591004ͲH30789 EWCLOUDNBDAHRH30789$126.2591101ͲH30789 EWEdu1YRCLOUDSUBSCRIPTH30789 $68.7591300ͲH30789 EW3YRCLOUDTACOSH30789 $275.0091504ͲH31351 EW5YRCLOUDNBDAHRH31351 $602.5091300ͲH31351 EW3YRCLOUDTACOSH31351 $275.0091501ͲH31351 EWEdu5YRCLOUDSUBSCRIPTH31351 $206.25Contract No. DMS-17/18-044B Exhibit B 91007ͲH31351 EWCLOUD4HRAHRH31351 $163.7591101ͲH31351 EWEdu1YRCLOUDSUBSCRIPTH31351 $68.7591500ͲH31351 EW5YRCLOUDTACOSH31351 $433.7591004ͲH31351 EWCLOUDNBDAHRH31351 $137.5091011ͲH31351 EWCLOUDNBDONSITEH31351 $300.0091000ͲH31351 EWCLOUDTACOSH31351 $100.0091304ͲH31351 EW3YRCLOUDNBDAHRH31351 $378.7591008ͲH31351 EWCLOUD4HRONSITEH31351 $192.5091301ͲH31351 EWEdu3YRCLOUDSUBSCRIPTH31351 $137.5091500ͲH30788 EW5YRCLOUDTACOSH30788$433.7591501ͲH30788 EWEdu5YRCLOUDSUBSCRIPTH30788 $206.2591504ͲH30788 EW5YRCLOUDNBDAHRH30788 $602.5091301ͲH30788 EWEdu3YRCLOUDSUBSCRIPTH30788 $137.5091304ͲH30788 EW3YRCLOUDNBDAHRH30788 $378.7591011ͲH30788 EWCLOUDNBDONSITEH30788 $152.5091008ͲH30788 EWCLOUD4HRONSITEH30788 $192.5091007ͲH30788 EWCLOUD4HRAHRH30788 $163.7591004ͲH30788 EWCLOUDNBDAHRH30788 $137.5091101ͲH30788 EWEdu1YRCLOUDSUBSCRIPTH30788 $68.7591000ͲH30788 EWCLOUDTACOSH30788$100.0091300ͲH30788 EW3YRCLOUDTACOSH30788 $275.0091500ͲH30785 EW5YRCLOUDTACOSH30785 $433.7591501ͲH30785 EWEdu5YRCLOUDSUBSCRIPTH30785 $206.2591504ͲH30785 EW5YRCLOUDNBDAHRH30785 $602.5091300ͲH30785 EW3YRCLOUDTACOSH30785 $275.0091000ͲH30785 EWCLOUDTACOSH30785 $100.0091301ͲH30785 EWEdu3YRCLOUDSUBSCRIPTH30785 $137.5091304ͲH30785 EW3YRCLOUDNBDAHRH30785 $378.7591011ͲH30785 EWCLOUDNBDONSITEH30785$152.5091008ͲH30785 EWCLOUD4HRONSITEH30785 $192.5091004ͲH30785 EWCLOUDNBDAHRH30785 $137.5091101ͲH30785 EWEdu1YRCLOUDSUBSCRIPTH30785 $68.7591007ͲH30785 EWCLOUD4HRAHRH30785 $163.7591501ͲH30787 EWEdu5YRCLOUDSUBSCRIPTH30787 $206.25Contract No. DMS-17/18-044B Exhibit B 91500ͲH30787 EW5YRCLOUDTACOSH30787 $433.7591504ͲH30787 EW5YRCLOUDNBDAHRH30787 $602.5091301ͲH30787 EWEdu3YRCLOUDSUBSCRIPTH30787 $137.5091011ͲH30787 EWCLOUDNBDONSITEH30787 $152.5091304ͲH30787 EW3YRCLOUDNBDAHRH30787 $378.7591008ͲH30787 EWCLOUD4HRONSITEH30787 $192.5091007ͲH30787 EWCLOUD4HRAHRH30787 $163.7591004ͲH30787 EWCLOUDNBDAHRH30787 $137.5091101ͲH30787 EWEdu1YRCLOUDSUBSCRIPTH30787 $68.7591000ͲH30787 EWCLOUDTACOSH30787$100.0091300ͲH30787 EW3YRCLOUDTACOSH30787 $275.0091301ͲH31204 EWEdu3YRCLOUDSUBSCRIPTH31204 $137.5091300ͲH31204 EW3YRCLOUDTACOSH31204 $275.0091101ͲH31204 EWEdu1YRCLOUDSUBSCRIPTH31204 $68.7591011ͲH31204 EWCLOUDNBDONSITEH31204 $152.5091008ͲH31204 EWCLOUD4HRONSITEH31204 $192.5091007ͲH31204 EWCLOUD4HRAHRH31204 $163.7591004ͲH31204 EWCLOUDNBDAHRH31204 $137.5091000ͲH31204 EWCLOUDTACOSH31204 $100.0091504ͲH31204EW5YRCLOUDNBDAHRH31204 $602.5091501ͲH31204 EWEdu5YRCLOUDSUBSCRIPTH31204 $206.2591500ͲH31204 EW5YRCLOUDTACOSH31204 $433.7591304ͲH31204 EW3YRCLOUDNBDAHRH31204 $378.7591504ͲH30781 EW5YRCLOUDNBDAHRH30781 $602.5091501ͲH30781 EWEdu5YRCLOUDSUBSCRIPTH30781 $206.2591500ͲH30781 EW5YRCLOUDTACOSH30781 $433.7591000ͲH30781 EWCLOUDTACOSH30781 $100.0091300ͲH30781 EW3YRCLOUDTACOSH30781$275.0091301ͲH30781 EWEdu3YRCLOUDSUBSCRIPTH30781 $137.5091304ͲH30781 EW3YRCLOUDNBDAHRH30781 $378.7591011ͲH30781 EWCLOUDNBDONSITEH30781 $152.5091008ͲH30781 EWCLOUD4HRONSITEH30781 $192.5091101ͲH30781 EWEdu1YRCLOUDSUBSCRIPTH30781 $68.7591004ͲH30781 EWCLOUDNBDAHRH30781 $137.50Contract No. DMS-17/18-044B Exhibit B 91007ͲH30781 EWCLOUD4HRAHRH30781 $163.7591504ͲH31352 EW5YRCLOUDNBDAHRH31352 $602.5091300ͲH31352 EW3YRCLOUDTACOSH31352 $275.0091501ͲH31352 EWEdu5YRCLOUDSUBSCRIPTH31352 $206.2591007ͲH31352 EWCLOUD4HRAHRH31352 $163.7591101ͲH31352 EWEdu1YRCLOUDSUBSCRIPTH31352 $68.7591500ͲH31352 EW5YRCLOUDTACOSH31352 $433.7591004ͲH31352 EWCLOUDNBDAHRH31352 $137.5091011ͲH31352 EWCLOUDNBDONSITEH31352 $152.5091000ͲH31352 EWCLOUDTACOSH31352$100.0091304ͲH31352 EW3YRCLOUDNBDAHRH31352 $378.7591008ͲH31352 EWCLOUD4HRONSITEH31352 $192.5091301ͲH31352 EWEdu3YRCLOUDSUBSCRIPTH31352 $137.5091504ͲH30780 EW5YRCLOUDNBDAHRH30780 $602.5091501ͲH30780 EWEdu5YRCLOUDSUBSCRIPTH30780 $206.2591500ͲH30780 EW5YRCLOUDTACOSH30780 $433.7591300ͲH30780 EW3YRCLOUDTACOSH30780 $275.0091301ͲH30780 EWEdu3YRCLOUDSUBSCRIPTH30780 $137.5091304ͲH30780 EW3YRCLOUDNBDAHRH30780$378.7591011ͲH30780 EWCLOUDNBDONSITEH30780 $152.5091008ͲH30780 EWCLOUD4HRONSITEH30780 $192.5091101ͲH30780 EWEdu1YRCLOUDSUBSCRIPTH30780 $68.7591004ͲH30780 EWCLOUDNBDAHRH30780 $137.5091007ͲH30780 EWCLOUD4HRAHRH30780 $163.7591000ͲH30780 EWCLOUDTACOSH30780 $100.0091504ͲH30779 EW5YRCLOUDNBDAHRH30779 $602.5091500ͲH30779 EW5YRCLOUDTACOSH30779 $433.7591501ͲH30779 EWEdu5YRCLOUDSUBSCRIPTH30779 $206.2591007ͲH30779 EWCLOUD4HRAHRH30779$163.7591300ͲH30779 EW3YRCLOUDTACOSH30779 $275.0091301ͲH30779 EWEdu3YRCLOUDSUBSCRIPTH30779 $137.5091304ͲH30779 EW3YRCLOUDNBDAHRH30779 $378.7591011ͲH30779 EWCLOUDNBDONSITEH30779 $152.5091008ͲH30779 EWCLOUD4HRONSITEH30779 $192.50Contract No. DMS-17/18-044B Exhibit B 91101ͲH30779 EWEdu1YRCLOUDSUBSCRIPTH30779 $68.7591004ͲH30779 EWCLOUDNBDAHRH30779 $137.5091000ͲH30779 EWCLOUDTACOSH30779 $100.0091501ͲH30786 EWEdu5YRCLOUDSUBSCRIPTH30786 $206.2591500ͲH30786 EW5YRCLOUDTACOSH30786 $433.7591504ͲH30786 EW5YRCLOUDNBDAHRH30786 $602.5091300ͲH30786 EW3YRCLOUDTACOSH30786 $275.0091301ͲH30786 EWEdu3YRCLOUDSUBSCRIPTH30786 $137.5091304ͲH30786 EW3YRCLOUDNBDAHRH30786 $378.7591011ͲH30786 EWCLOUDNBDONSITEH30786$152.5091008ͲH30786 EWCLOUD4HRONSITEH30786 $192.5091000ͲH30786 EWCLOUDTACOSH30786 $100.0091007ͲH30786 EWCLOUD4HRAHRH30786 $163.7591004ͲH30786 EWCLOUDNBDAHRH30786 $137.5091101ͲH30786 EWEdu1YRCLOUDSUBSCRIPTH30786 $68.7591504ͲH31356 EW5YRCLOUDNBDAHRH31356 $827.5091300ͲH31356 EW3YRCLOUDTACOSH31356 $275.0091007ͲH31356 EWCLOUD4HRAHRH31356 $237.5091501ͲH31356 EWEdu5YRCLOUDSUBSCRIPTH31356 $206.2591101ͲH31356EWEdu1YRCLOUDSUBSCRIPTH31356 $68.7591500ͲH31356 EW5YRCLOUDTACOSH31356 $435.0091004ͲH31356 EWCLOUDNBDAHRH31356 $187.5091011ͲH31356 EWCLOUDNBDONSITEH31356 $212.5091304ͲH31356 EW3YRCLOUDNBDAHRH31356 $518.7591000ͲH31356 EWCLOUDTACOSH31356 $100.0091008ͲH31356 EWCLOUD4HRONSITEH31356 $281.2591301ͲH31356 EWEdu3YRCLOUDSUBSCRIPTH31356 $137.5091504ͲH30777 EW5YRCLOUDNBDAHRH30777 $827.5091501ͲH30777 EWEdu5YRCLOUDSUBSCRIPTH30777$206.2591500ͲH30777 EW5YRCLOUDTACOSH30777 $435.0091004ͲH30777 EWCLOUDNBDAHRH30777 $187.5091007ͲH30777 EWCLOUD4HRAHRH30777 $237.5091300ͲH30777 EW3YRCLOUDTACOSH30777 $275.0091301ͲH30777 EWEdu3YRCLOUDSUBSCRIPTH30777 $137.50Contract No. DMS-17/18-044B Exhibit B 91304ͲH30777 EW3YRCLOUDNBDAHRH30777 $518.7591011ͲH30777 EWCLOUDNBDONSITEH30777 $212.5091008ͲH30777 EWCLOUD4HRONSITEH30777 $281.2591101ͲH30777 EWEdu1YRCLOUDSUBSCRIPTH30777 $68.7591000ͲH30777 EWCLOUDTACOSH30777 $100.0091304ͲH31127 EW3YRCLOUDNBDAHRH31127 $518.7591504ͲH31127 EW5YRCLOUDNBDAHRH31127 $827.5091501ͲH31127 EWEdu5YRCLOUDSUBSCRIPTH31127 $206.2591500ͲH31127 EW5YRCLOUDTACOSH31127 $435.0091008ͲH31127 EWCLOUD4HRONSITEH31127$281.2591301ͲH31127 EWEdu3YRCLOUDSUBSCRIPTH31127 $137.5091007ͲH31127 EWCLOUD4HRAHRH31127 $237.5091000ͲH31127 EWCLOUDTACOSH31127 $100.0091004ͲH31127 EWCLOUDNBDAHRH31127 $187.5091300ͲH31127 EW3YRCLOUDTACOSH31127 $275.0091101ͲH31127 EWEdu1YRCLOUDSUBSCRIPTH31127 $68.7591011ͲH31127 EWCLOUDNBDONSITEH31127 $212.5091500ͲH30776 EW5YRCLOUDTACOSH30776 $435.0091504ͲH30776 EW5YRCLOUDNBDAHRH30776$827.5091501ͲH30776 EWEdu5YRCLOUDSUBSCRIPTH30776 $206.2591004ͲH30776 EWCLOUDNBDAHRH30776 $187.5091007ͲH30776 EWCLOUD4HRAHRH30776 $237.5091301ͲH30776 EWEdu3YRCLOUDSUBSCRIPTH30776 $137.5091300ͲH30776 EW3YRCLOUDTACOSH30776 $275.0091304ͲH30776 EW3YRCLOUDNBDAHRH30776 $518.7591101ͲH30776 EWEdu1YRCLOUDSUBSCRIPTH30776 $68.7591011ͲH30776 EWCLOUDNBDONSITEH30776 $212.5091008ͲH30776 EWCLOUD4HRONSITEH30776 $281.2591000ͲH30776 EWCLOUDTACOSH30776$100.0091504ͲH30778 EW5YRCLOUDNBDAHRH30778 $827.5091500ͲH30778 EW5YRCLOUDTACOSH30778 $435.0091501ͲH30778 EWEdu5YRCLOUDSUBSCRIPTH30778 $206.2591007ͲH30778 EWCLOUD4HRAHRH30778 $237.5091300ͲH30778 EW3YRCLOUDTACOSH30778 $275.00Contract No. DMS-17/18-044B Exhibit B 91301ͲH30778 EWEdu3YRCLOUDSUBSCRIPTH30778 $137.5091304ͲH30778 EW3YRCLOUDNBDAHRH30778 $518.7591101ͲH30778 EWEdu1YRCLOUDSUBSCRIPTH30778 $68.7591011ͲH30778 EWCLOUDNBDONSITEH30778 $212.5091008ͲH30778 EWCLOUD4HRONSITEH30778 $281.2591004ͲH30778 EWCLOUDNBDAHRH30778 $187.5091000ͲH30778 EWCLOUDTACOSH30778 $100.0091504ͲH31355 EW5YRCLOUDNBDAHRH31355 $827.5091300ͲH31355 EW3YRCLOUDTACOSH31355 $275.0091007ͲH31355 EWCLOUD4HRAHRH31355$237.5091501ͲH31355 EWEdu5YRCLOUDSUBSCRIPTH31355 $206.2591101ͲH31355 EWEdu1YRCLOUDSUBSCRIPTH31355 $68.7591500ͲH31355 EW5YRCLOUDTACOSH31355 $435.0091004ͲH31355 EWCLOUDNBDAHRH31355 $187.5091011ͲH31355 EWCLOUDNBDONSITEH31355 $140.0091304ͲH31355 EW3YRCLOUDNBDAHRH31355 $518.7591000ͲH31355 EWCLOUDTACOSH31355 $100.0091008ͲH31355 EWCLOUD4HRONSITEH31355 $281.2591301ͲH31355 EWEdu3YRCLOUDSUBSCRIPTH31355 $137.5091500ͲH30775 EW5YRCLOUDTACOSH30775$435.0091504ͲH30775 EW5YRCLOUDNBDAHRH30775 $827.5091501ͲH30775 EWEdu5YRCLOUDSUBSCRIPTH30775 $206.2591011ͲH30775 EWCLOUDNBDONSITEH30775 $212.5091008ͲH30775 EWCLOUD4HRONSITEH30775 $281.2591004ͲH30775 EWCLOUDNBDAHRH30775 $187.5091007ͲH30775 EWCLOUD4HRAHRH30775 $237.5091301ͲH30775 EWEdu3YRCLOUDSUBSCRIPTH30775 $137.5091300ͲH30775 EW3YRCLOUDTACOSH30775 $275.0091101ͲH30775 EWEdu1YRCLOUDSUBSCRIPTH30775 $68.7591304ͲH30775EW3YRCLOUDNBDAHRH30775 $518.7591000ͲH30775 EWCLOUDTACOSH30775 $100.0091500ͲH30773 EW5YRCLOUDTACOSH30773 $435.0091504ͲH30773 EW5YRCLOUDNBDAHRH30773 $827.5091501ͲH30773 EWEdu5YRCLOUDSUBSCRIPTH30773 $206.25Contract No. DMS-17/18-044B Exhibit B 91011ͲH30773 EWCLOUDNBDONSITEH30773 $212.5091304ͲH30773 EW3YRCLOUDNBDAHRH30773 $518.7591008ͲH30773 EWCLOUD4HRONSITEH30773 $281.2591007ͲH30773 EWCLOUD4HRAHRH30773 $237.5091301ͲH30773 EWEdu3YRCLOUDSUBSCRIPTH30773 $137.5091300ͲH30773 EW3YRCLOUDTACOSH30773 $275.0091004ͲH30773 EWCLOUDNBDAHRH30773 $187.5091101ͲH30773 EWEdu1YRCLOUDSUBSCRIPTH30773 $68.7591000ͲH30773 EWCLOUDTACOSH30773 $100.0091504ͲH30774 EW5YRCLOUDNBDAHRH30774$827.5091500ͲH30774 EW5YRCLOUDTACOSH30774 $435.0091501ͲH30774 EWEdu5YRCLOUDSUBSCRIPTH30774 $206.2591011ͲH30774 EWCLOUDNBDONSITEH30774 $212.5091304ͲH30774 EW3YRCLOUDNBDAHRH30774 $518.7591008ͲH30774 EWCLOUD4HRONSITEH30774 $281.2591007ͲH30774 EWCLOUD4HRAHRH30774 $237.5091301ͲH30774 EWEdu3YRCLOUDSUBSCRIPTH30774 $137.5091300ͲH30774 EW3YRCLOUDTACOSH30774 $275.0091004ͲH30774 EWCLOUDNBDAHRH30774$187.5091101ͲH30774 EWEdu1YRCLOUDSUBSCRIPTH30774 $68.7591000ͲH30774 EWCLOUDTACOSH30774 $100.0091504ͲH31357 EW5YRCLOUDNBDAHRH31357 $827.5091007ͲH31357 EWCLOUD4HRAHRH31357 $237.5091501ͲH31357 EWEdu5YRCLOUDSUBSCRIPTH31357 $206.2591101ͲH31357 EWEdu1YRCLOUDSUBSCRIPTH31357 $68.7591500ͲH31357 EW5YRCLOUDTACOSH31357 $435.0091004ͲH31357 EWCLOUDNBDAHRH31357 $187.5091011ͲH31357 EWCLOUDNBDONSITEH31357 $212.5091000ͲH31357 EWCLOUDTACOSH31357$100.0091304ͲH31357 EW3YRCLOUDNBDAHRH31357 $518.7591008ͲH31357 EWCLOUD4HRONSITEH31357 $281.2591301ͲH31357 EWEdu3YRCLOUDSUBSCRIPTH31357 $137.5091300ͲH31357 EW3YRCLOUDTACOSH31357 $275.0091500ͲH30966 EW5YRCLOUDTACOSH30966 $435.00Contract No. DMS-17/18-044B Exhibit B 91504ͲH30966 EW5YRCLOUDNBDAHRH30966 $827.5091501ͲH30966 EWEdu5YRCLOUDSUBSCRIPTH30966 $206.2591304ͲH30966 EW3YRCLOUDNBDAHRH30966 $518.7591011ͲH30966 EWCLOUDNBDONSITEH30966 $212.5091301ͲH30966 EWEdu3YRCLOUDSUBSCRIPTH30966 $137.5091008ͲH30966 EWCLOUD4HRONSITEH30966 $281.2591007ͲH30966 EWCLOUD4HRAHRH30966 $237.5091000ͲH30966 EWCLOUDTACOSH30966 $100.0091004ͲH30966 EWCLOUDNBDAHRH30966 $187.5091300ͲH30966 EW3YRCLOUDTACOSH30966$275.0091101ͲH30966 EWEdu1YRCLOUDSUBSCRIPTH30966 $68.7591500ͲH30967 EW5YRCLOUDTACOSH30967 $435.0091504ͲH30967 EW5YRCLOUDNBDAHRH30967 $827.5091501ͲH30967 EWEdu5YRCLOUDSUBSCRIPTH30967 $206.2591304ͲH30967 EW3YRCLOUDNBDAHRH30967 $518.7591011ͲH30967 EWCLOUDNBDONSITEH30967 $212.5091301ͲH30967 EWEdu3YRCLOUDSUBSCRIPTH30967 $137.5091008ͲH30967 EWCLOUD4HRONSITEH30967 $281.2591007ͲH30967 EWCLOUD4HRAHRH30967 $237.5091004ͲH30967EWCLOUDNBDAHRH30967 $187.5091300ͲH30967 EW3YRCLOUDTACOSH30967 $275.0091101ͲH30967 EWEdu1YRCLOUDSUBSCRIPTH30967 $68.7591000ͲH30967 EWCLOUDTACOSH30967 $100.0091504ͲH30968 EW5YRCLOUDNBDAHRH30968 $827.5091501ͲH30968 EWEdu5YRCLOUDSUBSCRIPTH30968 $206.2591500ͲH30968 EW5YRCLOUDTACOSH30968 $435.0091011ͲH30968 EWCLOUDNBDONSITEH30968 $212.5091301ͲH30968 EWEdu3YRCLOUDSUBSCRIPTH30968 $137.5091008ͲH30968 EWCLOUD4HRONSITEH30968$281.2591007ͲH30968 EWCLOUD4HRAHRH30968 $237.5091000ͲH30968 EWCLOUDTACOSH30968 $100.0091004ͲH30968 EWCLOUDNBDAHRH30968 $187.5091300ͲH30968 EW3YRCLOUDTACOSH30968 $275.0091101ͲH30968 EWEdu1YRCLOUDSUBSCRIPTH30968 $68.75Contract No. DMS-17/18-044B Exhibit B 91304ͲH30968 EW3YRCLOUDNBDAHRH30968 $518.7591101Ͳ37101 EWEdu1YRCLOUDSUBSCRIPT37101 $68.7591504Ͳ37101 EW5YRCLOUDNBDAHR37101 $450.0091304Ͳ37101 EW3YRCLOUDNBDAHR37101 $281.2591500Ͳ37101 EW5YRCLOUDTACOS37101 $433.7591300Ͳ37101 EW3YRCLOUDTACOS37101 $275.0091501Ͳ37101 EWEdu5YRCLOUDSUBSCRIPT37101 $206.2591301Ͳ37101 EWEdu3YRCLOUDSUBSCRIPT37101 $137.5091011Ͳ37101 EWCLOUDNBDONSITE37101$110.0091008Ͳ37101 EWCLOUD4HRONSITE37101 $127.5091004Ͳ37101 EWCLOUDNBDAHR37101 $102.5091007Ͳ37101 EWCLOUD4HRAHR37101 $115.0091000Ͳ37101 EWCLOUDTACOS37101 $100.0091101Ͳ37102 EWEdu1YRCLOUDSUBSCRIPT37102 $68.7591504Ͳ37102 EW5YRCLOUDNBDAHR37102 $450.0091304Ͳ37102 EW3YRCLOUDNBDAHR37102 $281.2591500Ͳ37102 EW5YRCLOUDTACOS37102 $433.7591008Ͳ37102 EWCLOUD4HRONSITE37102$127.5091300Ͳ37102 EW3YRCLOUDTACOS37102 $275.0091501Ͳ37102 EWEdu5YRCLOUDSUBSCRIPT37102 $206.2591301Ͳ37102 EWEdu3YRCLOUDSUBSCRIPT37102 $137.5091011Ͳ37102 EWCLOUDNBDONSITE37102 $110.0091004Ͳ37102 EWCLOUDNBDAHR37102 $102.5091007Ͳ37102 EWCLOUD4HRAHR37102 $115.0091000Ͳ37102 EWCLOUDTACOS37102 $100.0091101Ͳ37111 EWEdu1YRCLOUDSUBSCRIPT37111 $68.7591304Ͳ37111 EW3YRCLOUDNBDAHR37111 $316.2591504Ͳ37111EW5YRCLOUDNBDAHR37111 $501.2591500Ͳ37111 EW5YRCLOUDTACOS37111 $433.7591300Ͳ37111 EW3YRCLOUDTACOS37111 $275.0091501Ͳ37111 EWEdu5YRCLOUDSUBSCRIPT37111 $206.2591301Ͳ37111 EWEdu3YRCLOUDSUBSCRIPT37111 $137.5091011Ͳ37111 EWCLOUDNBDONSITE37111 $131.2591008Ͳ37111 EWCLOUD4HRONSITE37111 $156.25Contract No. DMS-17/18-044B Exhibit B 91007Ͳ37111 EWCLOUD4HRAHR37111 $137.5091000Ͳ37111 EWCLOUDTACOS37111 $100.0091004Ͳ37111 EWCLOUDNBDAHR37111 $118.7591101Ͳ37112 EWEdu1YRCLOUDSUBSCRIPT37112 $68.7591304Ͳ37112 EW3YRCLOUDNBDAHR37112 $316.2591504Ͳ37112 EW5YRCLOUDNBDAHR37112 $501.2591500Ͳ37112 EW5YRCLOUDTACOS37112 $433.7591008Ͳ37112 EWCLOUD4HRONSITE37112 $156.2591300Ͳ37112 EW3YRCLOUDTACOS37112$275.0091501Ͳ37112 EWEdu5YRCLOUDSUBSCRIPT37112 $206.2591301Ͳ37112 EWEdu3YRCLOUDSUBSCRIPT37112 $137.5091011Ͳ37112 EWCLOUDNBDONSITE37112 $131.2591007Ͳ37112 EWCLOUD4HRAHR37112 $137.5091000Ͳ37112 EWCLOUDTACOS37112 $100.0091004Ͳ37112 EWCLOUDNBDAHR37112 $118.7591304Ͳ37113 EW3YRCLOUDNBDAHR37113 $358.7591504Ͳ37113 EW5YRCLOUDNBDAHR37113 $568.7591500Ͳ37113 EW5YRCLOUDTACOS37113$433.7591008Ͳ37113 EWCLOUD4HRONSITE37113 $181.2591300Ͳ37113 EW3YRCLOUDTACOS37113 $275.0091501Ͳ37113 EWEdu5YRCLOUDSUBSCRIPT37113 $206.2591301Ͳ37113 EWEdu3YRCLOUDSUBSCRIPT37113 $137.5091011Ͳ37113 EWCLOUDNBDONSITE37113 $145.0091101Ͳ37113 EWEdu1YRCLOUDSUBSCRIPT37113 $68.7591007Ͳ37113 EWCLOUD4HRAHR37113 $155.0091000Ͳ37113 EWCLOUDTACOS37113 $100.0091004Ͳ37113 EWCLOUDNBDAHR37113 $130.0091304Ͳ37114 EW3YRCLOUDNBDAHR37114$358.7591500Ͳ37114 EW5YRCLOUDTACOS37114 $433.7591300Ͳ37114 EW3YRCLOUDTACOS37114 $275.0091501Ͳ37114 EWEdu5YRCLOUDSUBSCRIPT37114 $206.2591301Ͳ37114 EWEdu3YRCLOUDSUBSCRIPT37114 $137.5091011Ͳ37114 EWCLOUDNBDONSITE37114 $145.0091008Ͳ37114 EWCLOUD4HRONSITE37114 $181.25Contract No. DMS-17/18-044B Exhibit B 91101Ͳ37114 EWEdu1YRCLOUDSUBSCRIPT37114 $68.7591504Ͳ37114 EW5YRCLOUDNBDAHR37114 $568.7591007Ͳ37114 EWCLOUD4HRAHR37114 $155.0091000Ͳ37114 EWCLOUDTACOS37114 $100.0091004Ͳ37114 EWCLOUDNBDAHR37114 $130.0091500Ͳ37121 EW5YRCLOUDTACOS37121 $435.0091300Ͳ37121 EW3YRCLOUDTACOS37121 $275.0091008Ͳ37121 EWCLOUD4HRONSITE37121 $243.7591501Ͳ37121 EWEdu5YRCLOUDSUBSCRIPT37121 $206.2591301Ͳ37121EWEdu3YRCLOUDSUBSCRIPT37121 $137.5091011Ͳ37121 EWCLOUDNBDONSITE37121 $187.5091101Ͳ37121 EWEdu1YRCLOUDSUBSCRIPT37121 $68.7591504Ͳ37121 EW5YRCLOUDNBDAHR37121 $721.2591304Ͳ37121 EW3YRCLOUDNBDAHR37121 $452.5091000Ͳ37121 EWCLOUDTACOS37121 $100.0091004Ͳ37121 EWCLOUDNBDAHR37121 $163.7591007Ͳ37121 EWCLOUD4HRAHR37121 $200.0091500Ͳ37122 EW5YRCLOUDTACOS37122 $435.0091300Ͳ37122EW3YRCLOUDTACOS37122 $275.0091501Ͳ37122 EWEdu5YRCLOUDSUBSCRIPT37122 $206.2591301Ͳ37122 EWEdu3YRCLOUDSUBSCRIPT37122 $137.5091011Ͳ37122 EWCLOUDNBDONSITE37122 $187.5091008Ͳ37122 EWCLOUD4HRONSITE37122 $243.7591101Ͳ37122 EWEdu1YRCLOUDSUBSCRIPT37122 $68.7591504Ͳ37122 EW5YRCLOUDNBDAHR37122 $721.2591304Ͳ37122 EW3YRCLOUDNBDAHR37122 $452.5091000Ͳ37122 EWCLOUDTACOS37122 $100.0091004Ͳ37122 EWCLOUDNBDAHR37122$163.7591007Ͳ37122 EWCLOUD4HRAHR37122 $200.0091500Ͳ37123 EW5YRCLOUDTACOS37123 $435.0091300Ͳ37123 EW3YRCLOUDTACOS37123 $275.0091007Ͳ37123 EWCLOUD4HRAHR37123 $200.0091008Ͳ37123 EWCLOUD4HRONSITE37123 $243.7591501Ͳ37123 EWEdu5YRCLOUDSUBSCRIPT37123 $206.25Contract No. DMS-17/18-044B Exhibit B 91011Ͳ37123 EWCLOUDNBDONSITE37123 $187.5091301Ͳ37123 EWEdu3YRCLOUDSUBSCRIPT37123 $137.5091504Ͳ37123 EW5YRCLOUDNBDAHR37123 $721.2591304Ͳ37123 EW3YRCLOUDNBDAHR37123 $452.5091101Ͳ37123 EWEdu1YRCLOUDSUBSCRIPT37123 $68.7591000Ͳ37123 EWCLOUDTACOS37123 $100.0091004Ͳ37123 EWCLOUDNBDAHR37123 $163.7591500Ͳ37124 EW5YRCLOUDTACOS37124 $435.0091300Ͳ37124 EW3YRCLOUDTACOS37124$275.0091011Ͳ37124 EWCLOUDNBDONSITE37124 $187.5091501Ͳ37124 EWEdu5YRCLOUDSUBSCRIPT37124 $206.2591301Ͳ37124 EWEdu3YRCLOUDSUBSCRIPT37124 $137.5091007Ͳ37124 EWCLOUD4HRAHR37124 $200.0091008Ͳ37124 EWCLOUD4HRONSITE37124 $243.7591504Ͳ37124 EW5YRCLOUDNBDAHR37124 $721.2591304Ͳ37124 EW3YRCLOUDNBDAHR37124 $452.5091101Ͳ37124 EWEdu1YRCLOUDSUBSCRIPT37124 $68.7591000Ͳ37124 EWCLOUDTACOS37124 $100.0091004Ͳ37124 EWCLOUDNBDAHR37124$163.7591504ͲH31335 EW5YRCLOUDNBDAHRH31335 $675.0091500ͲH31335 EW5YRCLOUDTACOSH31335 $293.7591304ͲH31335 EW3YRCLOUDNBDAHRH31335 $425.0091300ͲH31335 EW3YRCLOUDTACOSH31335 $187.5091011ͲH31335 EWCLOUDNBDONSITEH31335 $175.0091008ͲH31335 EWCLOUD4HRONSITEH31335 $225.0091007ͲH31335 EWCLOUD4HRAHRH31335 $187.5091004ͲH31335 EWCLOUDNBDAHRH31335$156.2591000ͲH31335 EWCLOUDTACOSH31335 $68.7591504ͲH30970 EW5YRCLOUDNBDAHRH30970 $675.0091500ͲH30970 EW5YRCLOUDTACOSH30970 $293.7591304ͲH30970 EW3YRCLOUDNBDAHRH30970 $425.0091300ͲH30970 EW3YRCLOUDTACOSH30970 $187.5091011ͲH30970 EWCLOUDNBDONSITEH30970 $175.0091008ͲH30970 EWCLOUD4HRONSITEH30970 $225.00Contract No. DMS-17/18-044B Exhibit B 91007ͲH30970 EWCLOUD4HRAHRH30970 $187.5091004ͲH30970 EWCLOUDNBDAHRH30970 $156.2591000ͲH30970 EWCLOUDTACOSH30970 $68.7591501ͲH30971 EWEdu51YRCLOUDSUBSCRIPTH30971 $206.2591301ͲH30971 EWEdu3YRCLOUDSUBSCRIPTH30971 $137.5091101ͲH30971 EWEdu1YRCLOUDSUBSCRIPTH30971 $68.7591504ͲH30971 EW5YRCLOUDNBDAHRH30971 $675.0091500ͲH30971 EW5YRCLOUDTACOSH30971 $293.7591304ͲH30971 EW3YRCLOUDNBDAHRH30971 $425.0091300ͲH30971 EW3YRCLOUDTACOSH30971$187.5091011ͲH30971 EWCLOUDNBDONSITEH30971 $175.0091008ͲH30971 EWCLOUD4HRONSITEH30971 $225.0091007ͲH30971 EWCLOUD4HRAHRH30971 $187.5091004ͲH30971 EWCLOUDNBDAHRH30971 $156.2591000ͲH30971 EWCLOUDTACOSH30971 $68.7591504ͲH30972 EW5YRCLOUDNBDAHRH30972 $675.0091500ͲH30972 EW5YRCLOUDTACOSH30972 $293.7591304ͲH30972 EW3YRCLOUDNBDAHRH30972$425.0091300ͲH30972 EW3YRCLOUDTACOSH30972 $187.5091011ͲH30972 EWCLOUDNBDONSITEH30972 $175.0091008ͲH30972 EWCLOUD4HRONSITEH30972 $225.0091007ͲH30972 EWCLOUD4HRAHRH30972 $187.5091004ͲH30972 EWCLOUDNBDAHRH30972 $156.2591000ͲH30972 EWCLOUDTACOSH30972 $68.7591011ͲH31348 EWCLOUDNBDONSITEH31348 $218.7591501ͲH31348 EWEdu5YRCLOUDSUBSCRIPTH31348 $206.2591301ͲH31348 EWEdu3YRCLOUDSUBSCRIPTH31348 $137.5091007ͲH31348EWCLOUD4HRAHRH31348 $237.5091504ͲH31348 EW5YRCLOUDNBDAHRH31348 $845.0091304ͲH31348 EW3YRCLOUDNBDAHRH31348 $528.7591101ͲH31348 EWEdu1YRCLOUDSUBSCRIPTH31348 $68.7591500ͲH31348 EW5YRCLOUDTACOSH31348 $435.0091300ͲH31348 EW3YRCLOUDTACOSH31348 $275.0091008ͲH31348 EWCLOUD4HRONSITEH31348 $287.50Contract No. DMS-17/18-044B Exhibit B 91000ͲH31348 EWCLOUDTACOSH31348 $100.0091004ͲH31348 EWCLOUDNBDAHRH31348 $191.25PͲ8533Ͳ68SB30ͲIL EW5YRCLOUDNBDAHRAP853368SB30IL $845.00PͲ8533Ͳ68SB30ͲIL EWEdu5YRCLOUDSUBSCRIPTAP8533IL $206.25PͲ8533Ͳ68SB30ͲIL EW3YRCLOUDTACOSAP853368SB30IL $275.00PͲ8533Ͳ68SB30ͲIL EWEdu1YRCLOUDSUBSCRIPTAP8533IL $68.75PͲ8533Ͳ68SB30ͲIL EWCLOUDNBDONSITEAP853368SB30IL $218.75PͲ8533Ͳ68SB30ͲIL EWCLOUD4HRONSITEAP853368SB30IL $287.50PͲ8533Ͳ68SB30ͲIL EWCLOUD4HRAHRAP853368SB30IL $237.50PͲ8533Ͳ68SB30ͲIL EWCLOUDNBDAHRAP853368SB30IL $191.25PͲ8533Ͳ68SB30ͲIL EWCLOUDTACOSAP853368SB30IL $100.00PͲ8533Ͳ68SB30ͲIL EW5YRCLOUDTACOSAP853368SB30IL $435.00PͲ8533Ͳ68SB30ͲIL EW3YRCLOUDNBDAHRAP853368SB30IL $528.75PͲ8533Ͳ68SB30ͲIL EWEdu3YRCLOUDSUBSCRIPTAP8533IL $137.5091300ͲH30974 EW3YRCLOUDTACOSH30974 $275.0091008ͲH30974 EWCLOUD4HRONSITEH30974 $287.5091011ͲH30974 EWCLOUDNBDONSITEH30974 $218.7591501ͲH30974 EWEdu5YRCLOUDSUBSCRIPTH30974 $206.2591301ͲH30974 EWEdu3YRCLOUDSUBSCRIPTH30974 $137.5091007ͲH30974 EWCLOUD4HRAHRH30974 $237.5091504ͲH30974 EW5YRCLOUDNBDAHRH30974 $845.0091304ͲH30974 EW3YRCLOUDNBDAHRH30974 $528.7591101ͲH30974EWEdu1YRCLOUDSUBSCRIPTH30974 $68.7591500ͲH30974 EW5YRCLOUDTACOSH30974 $435.0091000ͲH30974 EWCLOUDTACOSH30974 $100.0091004ͲH30974 EWCLOUDNBDAHRH30974 $191.2591011ͲH31349 EWCLOUDNBDONSITEH31349 $218.7591501ͲH31349 EWEdu5YRCLOUDSUBSCRIPTH31349 $206.2591301ͲH31349 EWEdu3YRCLOUDSUBSCRIPTH31349 $137.5091007ͲH31349 EWCLOUD4HRAHRH31349 $237.5091504ͲH31349 EW5YRCLOUDNBDAHRH31349 $845.0091304ͲH31349 EW3YRCLOUDNBDAHRH31349$528.7591101ͲH31349 EWEdu1YRCLOUDSUBSCRIPTH31349 $68.7591500ͲH31349 EW5YRCLOUDTACOSH31349 $435.00Contract No. DMS-17/18-044B Exhibit B 91300ͲH31349 EW3YRCLOUDTACOSH31349 $275.0091008ͲH31349 EWCLOUD4HRONSITEH31349 $287.5091000ͲH31349 EWCLOUDTACOSH31349 $100.0091004ͲH31349 EWCLOUDNBDAHRH31349 $191.2591008ͲH30977 EWCLOUD4HRONSITEH30977 $287.5091300ͲH30977 EW3YRCLOUDTACOSH30977 $275.0091007ͲH30977 EWCLOUD4HRAHRH30977 $237.5091011ͲH30977 EWCLOUDNBDONSITEH30977 $218.7591501ͲH30977 EWEdu5YRCLOUDSUBSCRIPTH30977 $206.2591301ͲH30977EWEdu3YRCLOUDSUBSCRIPTH30977 $137.5091504ͲH30977 EW5YRCLOUDNBDAHRH30977 $845.0091304ͲH30977 EW3YRCLOUDNBDAHRH30977 $528.7591101ͲH30977 EWEdu1YRCLOUDSUBSCRIPTH30977 $68.7591500ͲH30977 EW5YRCLOUDTACOSH30977 $435.0091000ͲH30977 EWCLOUDTACOSH30977 $100.0091004ͲH30977 EWCLOUDNBDAHRH30977 $191.25SͲDCFͲLargeͲSͲ02 BRBWCASDCFLargeS02 $100,000.00DCFͲMediumͲSͲ02 BRBWCASDCFMediumS02 $62,500.00SͲDCFͲSmallͲSͲ02 BRBWCASDCFSmallS02 $12,500.00ͲBWCͲASͲNEͲSͲ02 BRBWCASNES02 $0.00BRͲBWCͲENTͲSͲ02 BRBWCENTS02 $31,250.00SͲCLDͲ100APͲ1YR LBSCloudSubscrip100AP1yr $8,125.00SͲCLDͲ100APͲ3YR LBSCloudSubscrip100AP3yr $21,875.00SͲCLDͲ100APͲ5YR LBSCloudSubscrip100AP5yr $35,625.00BSͲCLDͲ10APͲ1YR LBSCloudSubscrip10AP1yr $812.50BSͲCLDͲ10APͲ3YR LBSCloudSubscrip10AP3yr $2,187.50BSͲCLDͲ10APͲ5YR LBSCloudSubscrip10AP5yr $3,562.50LBSͲCLDͲ1APͲ1YR LBSCloudSubscrip1AP1yr $81.25LBSͲCLDͲ1APͲ3YR LBSCloudSubscrip1AP3yrs $218.75LBSͲCLDͲ1APͲ5YR LBSCloudSubscrip1AP5yrs $356.25BSͲCLDͲ1KAPͲ1YR LBSCloudSubscrip1000AP1yr $81,250.00BSͲCLDͲ1KAPͲ3YR LBSCloudSubscrip1000AP3yr $218,750.00BSͲCLDͲ1KAPͲ5YR LBSCloudSubscrip1000AP5yr $356,250.00LBSͲCLDͲ5APͲ1YR LBSCloudSubscrip5AP1yr $406.25Contract No. DMS-17/18-044B Exhibit B LBSͲCLDͲ5APͲ3YR LBSCloudSubscrip5AP3yrs $1,093.75LBSͲCLDͲ5APͲ5YR LBSCloudSubscrip5AP5yrs $1,781.25ͲLVSTSͲ100KͲ1YR LBSLVSTS100K1YR $31,243.75BSͲLVSTSͲ1MͲ1YR LBSLVSTS1M1YR $168,743.75ͲLVSTSͲ250KͲ1YR LBSLVSTS250K1YR $56,243.75ͲLVSTSͲ500KͲ1YR LBSLVSTS500K1YR $91,243.75ͲSVSTSͲ100KͲ1YR LBSSVSTS100K1YR $16,243.75BSͲSVSTSͲ1MͲ1YR LBSSVSTS1M1YR $112,493.75ͲSVSTSͲ250KͲ1YR LBSSVSTS250K1YR $37,493.75ͲSVSTSͲ500KͲ1YR LBSSVSTS500K1YR $62,493.7597403ͲS20245 EWANALYTICS100KFLOWS20245 $35,137.5097403ͲS20246 EWANALYTICS1MFLOWS20246 $73,000.0097403ͲS20247 EWANALYTICS3MFLOWS20247 $108,012.5097403ͲS20248 EWANALYTICS500KFLOWS20248 $61,825.0097403ͲS20296 EWANALYTICS50KFLOWS20296 $34,362.501504ͲX465Ͳ24MU EW5YRCLOUDNBDAHRX46524MU $4,383.751008ͲX465Ͳ24MU EWCLOUD4HRONSITEX46524MU $1,862.501500ͲX465Ͳ24MU EW5YRCLOUDTACOSX46524MU $3,618.751007ͲX465Ͳ24MU EWCLOUD4HRAHRX46524MU $1,522.501304ͲX465Ͳ24MU EW3YRCLOUDNBDAHRX46524MU $2,722.501004ͲX465Ͳ24MU EWCLOUDNBDAHRX46524MU $977.501300ͲX465Ͳ24MU EW3YRCLOUDTACOSX46524MU $2,248.751000ͲX465Ͳ24MU EWCLOUDTACOSX46524MU $807.501011ͲX465Ͳ24MU EWCLOUDNBDONSITEX46524MU $1,182.5091000ͲH35315 EWCLOUDTACOSH35315 $807.5091504ͲH35315 EW5YRCLOUDNBDAHRH35315 $4,305.0091011ͲH35315 EWCLOUDNBDONSITEH35315 $1,160.0091008ͲH35315 EWCLOUD4HRONSITEH35315 $1,827.5091500ͲH35315 EW5YRCLOUDTACOSH35315 $3,618.7591007ͲH35315 EWCLOUD4HRAHRH35315 $1,493.7591304ͲH35315 EW3YRCLOUDNBDAHRH35315 $2,673.7591004ͲH35315 EWCLOUDNBDAHRH35315$960.0091300ͲH35315 EW3YRCLOUDTACOSH35315 $2,248.7591504ͲH35361 EW5YRCLOUDNBDAHRH35361 $4,305.00Contract No. DMS-17/18-044B Exhibit B 91501ͲH35361 EWEdu5YRCLOUDSUBSCRIPTH35361 $206.2591304ͲH35361 EW3YRCLOUDNBDAHRH35361 $2,673.7591300ͲH35361 EW3YRCLOUDTACOSH35361 $2,248.7591007ͲH35361 EWCLOUD4HRAHRH35361 $1,493.7591000ͲH35361 EWCLOUDTACOSH35361 $807.5091500ͲH35361 EW5YRCLOUDTACOSH35361 $3,618.7591301ͲH35361 EWEdu3YRCLOUDSUBSCRIPTH35361 $137.5091101ͲH35361 EWEdu1YRCLOUDSUBSCRIPTH35361 $68.7591011ͲH35361 EWCLOUDNBDONSITEH35361 $1,160.0091008ͲH35361 EWCLOUD4HRONSITEH35361$1,827.5091004ͲH35361 EWCLOUDNBDAHRH35361 $960.0091504ͲH35323 EW5YRCLOUDNBDAHRH35323 $4,305.0091008ͲH35323 EWCLOUD4HRONSITEH35323 $1,827.5091500ͲH35323 EW5YRCLOUDTACOSH35323 $3,618.7591007ͲH35323 EWCLOUD4HRAHRH35323 $1,493.7591304ͲH35323 EW3YRCLOUDNBDAHRH35323 $2,673.7591004ͲH35323 EWCLOUDNBDAHRH35323 $960.0091300ͲH35323 EW3YRCLOUDTACOSH35323$2,248.7591000ͲH35323 EWCLOUDTACOSH35323 $807.5091011ͲH35323 EWCLOUDNBDONSITEH35323 $1,160.0091504ͲH35360 EW5YRCLOUDNBDAHRH35360 $4,383.7591501ͲH35360 EWEdu5YRCLOUDSUBSCRIPTH35360 $206.2591000ͲH35360 EWCLOUDTACOSH35360 $807.5091300ͲH35360 EW3YRCLOUDTACOSH35360 $2,248.7591011ͲH35360 EWCLOUDNBDONSITEH35360 $1,182.5091007ͲH35360 EWCLOUD4HRAHRH35360 $1,522.5091500ͲH35360 EW5YRCLOUDTACOSH35360$3,618.7591304ͲH35360 EW3YRCLOUDNBDAHRH35360 $2,722.5091301ͲH35360 EWEdu3YRCLOUDSUBSCRIPTH35360 $137.5091101ͲH35360 EWEdu1YRCLOUDSUBSCRIPTH35360 $68.7591008ͲH35360 EWCLOUD4HRONSITEH35360 $1,862.5091004ͲH35360 EWCLOUDNBDAHRH35360 $977.5091504ͲH35322 EW5YRCLOUDNBDAHRH35322 $4,383.7591500ͲH35322 EW5YRCLOUDTACOSH35322 $3,618.75Contract No. DMS-17/18-044B Exhibit B 91008ͲH35322 EWCLOUD4HRONSITEH35322 $1,862.5091007ͲH35322 EWCLOUD4HRAHRH35322 $1,522.5091304ͲH35322 EW3YRCLOUDNBDAHRH35322 $2,722.5091004ͲH35322 EWCLOUDNBDAHRH35322 $977.5091300ͲH35322 EW3YRCLOUDTACOSH35322 $2,248.7591000ͲH35322 EWCLOUDTACOSH35322 $807.5091011ͲH35322 EWCLOUDNBDONSITEH35322 $1,182.5091504ͲX465Ͳ24W EW5YRCLOUDNBDAHRX46524W $2,273.7591500ͲX465Ͳ24W EW5YRCLOUDTACOSX46524W $1,908.7591008ͲX465Ͳ24W EWCLOUD4HRONSITEX46524W $952.5091007ͲX465Ͳ24W EWCLOUD4HRAHRX46524W $788.7591304ͲX465Ͳ24W EW3YRCLOUDNBDAHRX46524W $1,415.0091004ͲX465Ͳ24W EWCLOUDNBDAHRX46524W $508.7591300ͲX465Ͳ24W EW3YRCLOUDTACOSX46524W $1,188.7591000ͲX465Ͳ24W EWCLOUDTACOSX46524W $427.5091011ͲX465Ͳ24W EWCLOUDNBDONSITEX46524W $621.2591504ͲH35362 EW5YRCLOUDNBDAHRH35362 $2,273.7591501ͲH35362 EWEdu5YRCLOUDSUBSCRIPTH35362 $206.2591304ͲH35362 EW3YRCLOUDNBDAHRH35362 $1,415.0091300ͲH35362 EW3YRCLOUDTACOSH35362 $1,188.7591008ͲH35362 EWCLOUD4HRONSITEH35362 $952.5091000ͲH35362 EWCLOUDTACOSH35362 $427.5091500ͲH35362 EW5YRCLOUDTACOSH35362 $1,908.7591301ͲH35362 EWEdu3YRCLOUDSUBSCRIPTH35362$137.5091101ͲH35362 EWEdu1YRCLOUDSUBSCRIPTH35362 $68.7591011ͲH35362 EWCLOUDNBDONSITEH35362 $621.2591007ͲH35362 EWCLOUD4HRAHRH35362 $788.7591004ͲH35362 EWCLOUDNBDAHRH35362 $508.7591000ͲH35318 EWCLOUDTACOSH35318 $427.5091504ͲH35318 EW5YRCLOUDNBDAHRH35318 $2,273.7591008ͲH35318 EWCLOUD4HRONSITEH35318 $952.5091500ͲH35318 EW5YRCLOUDTACOSH35318 $1,908.7591007ͲH35318 EWCLOUD4HRAHRH35318$788.7591304ͲH35318 EW3YRCLOUDNBDAHRH35318 $1,415.00Contract No. DMS-17/18-044B Exhibit B 91004ͲH35318 EWCLOUDNBDAHRH35318 $508.7591300ͲH35318 EW3YRCLOUDTACOSH35318 $1,188.7591011ͲH35318 EWCLOUDNBDONSITEH35318 $621.2591504ͲX465Ͳ48P EW5YRCLOUDNBDAHRX46548P $3,488.7591500ͲX465Ͳ48P EW5YRCLOUDTACOSX46548P $2,892.5091008ͲX465Ͳ48P EWCLOUD4HRONSITEX46548P $1,461.2591007ͲX465Ͳ48P EWCLOUD4HRAHRX46548P $1,205.0091304ͲX465Ͳ48P EW3YRCLOUDNBDAHRX46548P$2,168.7591004ͲX465Ͳ48P EWCLOUDNBDAHRX46548P $778.7591300ͲX465Ͳ48P EW3YRCLOUDTACOSX46548P $1,798.7591000ͲX465Ͳ48P EWCLOUDTACOSX46548P $646.2591011ͲX465Ͳ48P EWCLOUDNBDONSITEX46548P $938.7591008ͲH35320 EWCLOUD4HRONSITEH35320 $1,461.2591500ͲH35320 EW5YRCLOUDTACOSH35320 $2,892.5091007ͲH35320 EWCLOUD4HRAHRH35320 $1,205.0091304ͲH35320 EW3YRCLOUDNBDAHRH35320$2,168.7591004ͲH35320 EWCLOUDNBDAHRH35320 $778.7591300ͲH35320 EW3YRCLOUDTACOSH35320 $1,798.7591000ͲH35320 EWCLOUDTACOSH35320 $646.2591504ͲH35320 EW5YRCLOUDNBDAHRH35320 $3,488.7591011ͲH35320 EWCLOUDNBDONSITEH35320 $938.7591504ͲX465Ͳ48T EW5YRCLOUDNBDAHRX46548T $2,971.2591008ͲX465Ͳ48T EWCLOUD4HRONSITEX46548T $1,258.7591500ͲX465Ͳ48T EW5YRCLOUDTACOSX46548T$2,471.2591007ͲX465Ͳ48T EWCLOUD4HRAHRX46548T $1,021.2591304ͲX465Ͳ48T EW3YRCLOUDNBDAHRX46548T $1,847.5091004ͲX465Ͳ48T EWCLOUDNBDAHRX46548T $663.7591300ͲX465Ͳ48T EW3YRCLOUDTACOSX46548T $1,537.5091000ͲX465Ͳ48T EWCLOUDTACOSX46548T $552.5091011ͲX465Ͳ48T EWCLOUDNBDONSITEX46548T $797.5091500ͲH35319 EW5YRCLOUDTACOSH35319 $2,471.2591008ͲH35319EWCLOUD4HRONSITEH35319 $1,258.7591007ͲH35319 EWCLOUD4HRAHRH35319 $1,021.2591304ͲH35319 EW3YRCLOUDNBDAHRH35319 $1,847.50Contract No. DMS-17/18-044B Exhibit B 91004ͲH35319 EWCLOUDNBDAHRH35319 $663.7591300ͲH35319 EW3YRCLOUDTACOSH35319 $1,537.5091000ͲH35319 EWCLOUDTACOSH35319 $552.5091504ͲH35319 EW5YRCLOUDNBDAHRH35319 $2,971.2591011ͲH35319 EWCLOUDNBDONSITEH35319 $797.5091504ͲX465Ͳ48W EW5YRCLOUDNBDAHRX46548W $3,832.5091500ͲX465Ͳ48W EW5YRCLOUDTACOSX46548W $3,168.7591008ͲX465Ͳ48W EWCLOUD4HRONSITEX46548W $1,610.0091007ͲX465Ͳ48W EWCLOUD4HRAHRX46548W $1,326.2591304ͲX465Ͳ48W EW3YRCLOUDNBDAHRX46548W $2,381.2591004ͲX465Ͳ48W EWCLOUDNBDAHRX46548W $855.0091300ͲX465Ͳ48W EW3YRCLOUDTACOSX46548W $1,970.0091000ͲX465Ͳ48W EWCLOUDTACOSX46548W $707.5091011ͲX465Ͳ48W EWCLOUDNBDONSITEX46548W $1,031.2591504ͲH35359 EW5YRCLOUDNBDAHRH35359 $3,832.5091501ͲH35359 EWEdu5YRCLOUDSUBSCRIPTH35359 $206.2591000ͲH35359 EWCLOUDTACOSH35359 $707.5091500ͲH35359 EW5YRCLOUDTACOSH35359 $3,168.7591011ͲH35359 EWCLOUDNBDONSITEH35359 $1,031.2591007ͲH35359 EWCLOUD4HRAHRH35359 $1,326.2591004ͲH35359 EWCLOUDNBDAHRH35359 $855.0091304ͲH35359 EW3YRCLOUDNBDAHRH35359$2,381.2591301ͲH35359 EWEdu3YRCLOUDSUBSCRIPTH35359 $137.5091300ͲH35359 EW3YRCLOUDTACOSH35359 $1,970.0091101ͲH35359 EWEdu1YRCLOUDSUBSCRIPTH35359 $68.7591008ͲH35359 EWCLOUD4HRONSITEH35359 $1,610.0091008ͲH35321 EWCLOUD4HRONSITEH35321 $1,610.0091500ͲH35321 EW5YRCLOUDTACOSH35321 $3,168.7591007ͲH35321 EWCLOUD4HRAHRH35321 $1,326.2591304ͲH35321 EW3YRCLOUDNBDAHRH35321 $2,381.2591004ͲH35321 EWCLOUDNBDAHRH35321$855.0091300ͲH35321 EW3YRCLOUDTACOSH35321 $1,970.0091000ͲH35321 EWCLOUDTACOSH35321 $707.5091504ͲH35321 EW5YRCLOUDNBDAHRH35321 $3,832.50Contract No. DMS-17/18-044B Exhibit B 91011ͲH35321 EWCLOUDNBDONSITEH35321 $1,031.25Contract No. DMS-17/18-044B Exhibit B OtherServicesPartNumberDescriptionNRCMRCF0001 10MELAN $0.00 $457.13F0002 20MELAN $0.00 $593.69F0003 50MELAN $0.00 $771.94F0004 100MELAN $0.00 $970.31F0005 200MELAN $0.00 $1,196.00F0006 500MELAN $0.00 $1,341.19F0007 1000MELAN $0.00 $1,476.31F0008 10000MELAN $0.00 $6,003.00F0009 10MDIA $0.00 $560.63F0010 20MDIA $0.00 $575.00F0011 50MDIA $0.00 $790.63F0012 100MDIA $0.00 $1,150.00F0013 200MDIA $0.00 $1,725.00F0014 500MDIA $0.00 $2,587.50F0015 1000MDIA $0.00 $3,234.38F0016 Frontier1StaticIP/30 $0.00 $0.00F0017 Frontier5StaticIP/29 $0.00 $0.00F0018 Frontier13StaticIP/28 $0.00 $14.38F0019 Frontier30StaticIP/27 $0.00 $28.75F0020 Frontier62StaticIP/26 $0.00 $43.13F0021 Frontier126StaticIP/25$0.00 $57.50F0022 Frontier254StaticIP/25 $0.00 $71.88F0023 FrontierDSLDynamicIPupto12/1 $0.00 $86.24F0024 FrontierDSLDynamicIPModem $0.00 $14.38F0025 DSLDynamicIPupto18/1 $0.00 $107.80F0026 DSLDynamicIPupto25/2 $0.00 $107.80F0027 DSLDynamicIPupto35/2 $0.00 $114.99F0028 DSLDynamicIPupto45/3 $0.00 $122.17F0029 DSLDynamicIPupto70/3 $0.00 $136.55F0030 DSLDynamicIPupto90/5$0.00 $179.67F0031 DSLStaticIPupto12/1 $0.00 $100.61Contract No. DMS-17/18-044B Exhibit B F0032 DSLStaticIPupto18/1 $0.00 $122.17F0033 DSLStaticIPupto25/2 $0.00 $122.17F0034 DSLStaticIPupto35/2 $0.00 $129.36F0035 DSLStaticIPupto45/3 $0.00 $136.55F0036 DSLStaticIPupto70/3 $0.00 $150.92F0037 DSLStaticIPupto90/5 $0.00 $194.05F0038 DSLStaticIPModem $0.00 $14.38F0039 DSLIPBlock5 $0.00 $28.75F0040 DSLIPBlock13 $0.00 $71.88F0041 DSLIPBlock29 $0.00 $115.00F0042 FiOSDynamic25X25 $0.00 $107.81F0043 FiOSDynamic50X50$0.00 $143.75F0044 FiOSDynamic75X75 $0.00 $179.69F0045 FiOSDynamic150X150 $0.00 $294.69F0046 FiOSDynamic300X300 $0.00 $395.31F0047 FiOSDynamic500X500 $0.00 $546.25F0048 FiOSStatic25X25 $0.00 $136.56F0049 FiOSStatic50X50 $0.00 $172.50F0050 FiOSStatic75X75 $0.00 $208.44F0051 FiOSStatic150X150 $0.00 $323.44F0052 FiOSStatic300X300 $0.00 $424.06F0053 FiOSStatic500X500 $0.00 $575.00F0054 FiOSIPBlockof5 $0.00 $28.75F0055 FiOSIPBlockof13 $0.00 $71.88F0056 FiOSIPBlockof29 $0.00 $115.00F0057 FiOSIPBlockof61 $0.00 $172.50F0058 ISDNBRIInterstateACCPort $0.00 $5.18F0059 FiOSHighSpeedInternetFee$0.00 $8.61F0060 FiOSRouterFeeͲRental $0.00 $14.38F0061 FiOSRouterFeeͲPurchase $0.00 $287.54F0062 DSLHighSpeedInternetFee $0.00 $8.61F0063 DSLRouterFeeͲRental $0.00 $14.38F0064 DSLRouterFeeͲPurchase $287.60 $0.00F0065 UCaaSEliteSeat $0.00 $23.75Contract No. DMS-17/18-044B Exhibit B F0066 Mitel6920 $0.00 $8.98F0067 Mitel6930 $0.00 $12.22F0068 Mitel6940 $0.00 $16.17F0069 112DECTwithbase $0.00 $18.69F0070 112DECTadditinoalhandset $0.00 $9.70F0071 AnalogTerminalAdapter $0.00 $5.39F0072 48vPowerAdapter(Brick) $0.00 $2.16F0073 8PortAdtranPOESwitch $0.00 $29.11F0074 24PortAdtranPOESwitch $0.00 $79.42F0075 NetVanta155048PortPOESwitch $0.00 $145.19F0076 CallerIDwithName&Number $0.00 $5.31F0077 1stVoiceMailBoxwithMessageIndicator $0.00 $13.75F0078 ExtensionMailBoxFirstBox $0.00 $12.25F0079 ExtensionMailBoxAdditionalMailBox$0.00 $5.20F0080 EnhancedMailBox $0.00 $5.00F0081 OptionalVoiceMail $0.00 $3.75F0082 B1LineͲFlatRate $0.00 $60.35F0083 B1LineͲMeasuredLine $0.00 $43.88F0084 B1LineͲMeasuredLine/Rotary $0.00 $50.02F0085 DirectoryAssistancePerCall $0.00 $1.80F0086 ISDNBRIVoice $0.00 $55.78F0087 ISDNBRIData $0.00 $68.64F0088 MiscSecondaryServiceOrderCharge $18.00 $0.00F0089 Blockof20DIDs $0.00 $11.50F0090 Blockof100DIDs $0.00 $28.75F0091 PRISecondaryServiceOrderCharge $120.00 $0.00F0092 SIPperCCS $0.00 $15.80F0093 SIPAccess1Ͳ50CCS5MB$0.00 $323.40F0094 SIPAccess51Ͳ99CCS10MB $0.00 $388.13F0095 SIPAccess100Ͳ200CCS20MB $0.00 $402.50F0096 SIPCisco4321UpTo100CCS $0.00 $142.31F0097 SIPCisco4331UpTo400CCS $0.00 $214.19F0098 SIPDIDEach $0.00 $0.36F0099 SIPBlockof20DIDs $0.00 $11.50Contract No. DMS-17/18-044B Exhibit B F0100 SIPBlockof100DIDs $0.00 $28.74Contract No. DMS-17/18-044B Exhibit B FeesandSurchargesNote:TheMRCandsurchargesarenottoexceedthepricepointsestablishedinAttachmentGandtheVendorServicesCatalog.Note:TheMRCslistedhereareprovidedforillustrativepurposes.Whileaccurate,theMRCsonAttachmentGtakeprecedence.FLSCSBidCategoryDescriptionofFeeFeePercentMRCFeesMRC+FeesCat1Single,perseat,eqptincludedUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $43.09 $13.19 $56.28Cat1Single,perseat,noeqptincludedUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $32.37 $9.91 $42.28Cat1Multi,perline,GoldplanUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60%$13.06 $4.00 $17.06Cat1Multi,perline,PlatinumplanUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $14.02 $4.29 $18.31Cat2,percallpathUniversalConnectivityCharge(UCC),AdminExpenseFee(AEF),andFederalAccessRecoveryFee(FARF)30.60% $9.81 $3.00 $12.81Cat2,InternationalCalling,perminuteUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$2.20 $0.59 $2.79Cat4,Mainstation,perline9ZR/AccessRecoveryCharge(ARC)/EndUserCommonLine(EUCL)65.25% $17.64 $11.51 $29.15Cat4,CentrexPRI,perPRIExcessLinePortCharge(9ZEPR),9ZR/AccessRecoveryCharge(ARC)/EndUserCommonLine(EUCL)17.36%$412.16 $71.55 $483.71Contract No. DMS-17/18-044B Exhibit B Cat4,StandardPRI(VendorServicesCatalog)ExcessLinePortCharge(9ZEPR),9ZR/AccessRecoveryCharge(ARC)/EndUserCommonLine(EUCL),FederalUniversalServiceFundSurcharge(FUJMX)21.50% $412.16 $88.61 $500.773.17ͲDedicatedIPAccess,PrivateIP,1.5MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $290.00 $77.14 $367.143.17ͲDedicatedIPAccess,PrivateIP,5MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$754.78 $200.77 $955.553.17ͲDedicatedIPAccess,PrivateIP,10MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $824.92 $219.43 $1,044.353.17ͲDedicatedIPAccess,PrivateIP,15MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,014.60 $269.88 $1,284.483.17ͲDedicatedIPAccess,PrivateIP,20MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$1,014.60 $269.88 $1,284.483.17ͲDedicatedIPAccess,PrivateIP,30MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,295.29 $344.55 $1,639.843.17ͲDedicatedIPAccess,PrivateIP,40MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,295.29 $344.55 $1,639.843.17ͲDedicatedIPAccess,PrivateIP,50MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60%$1,295.29 $344.55 $1,639.843.17ͲDedicatedIPAccess,PrivateIP,100MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $1,760.42 $468.27 $2,228.693.17ͲDedicatedIPAccess,PrivateIP,1000MbpsUniversalConnectivityCharge(UCC)andAdminExpenseFee(AEF)26.60% $6,569.99 $1,747.62 $8,317.613.17ͲDedicatedIPAccess,PublicIP,1.5Mbps FederalAccessRecoveryFee(FARF)4.00% $290.00 $11.60 $301.603.17ͲDedicatedIPAccess,PublicIP,5Mbps FederalAccessRecoveryFee(FARF) 4.00% $754.78 $30.19 $784.973.17ͲDedicatedIPAccess,PublicIP,10Mbps FederalAccessRecoveryFee(FARF) 4.00% $824.92 $33.00 $857.923.17ͲDedicatedIPAccess,PublicIP,15Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,014.60 $40.58 $1,055.183.17ͲDedicatedIPAccess,PublicIP,20Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,014.60 $40.58 $1,055.183.17ͲDedicatedIPAccess,PublicIP,30MbpsFederalAccessRecoveryFee(FARF) 4.00% $1,295.29 $51.81 $1,347.103.17ͲDedicatedIPAccess,PublicIP,40Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,295.29 $51.81 $1,347.10Contract No. DMS-17/18-044B Exhibit B 3.17ͲDedicatedIPAccess,PublicIP,50Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,295.29 $51.81 $1,347.103.17ͲDedicatedIPAccess,PublicIP,100Mbps FederalAccessRecoveryFee(FARF) 4.00% $1,760.42 $70.42 $1,830.843.17ͲDedicatedIPAccess,PublicIP,1000Mbps FederalAccessRecoveryFee(FARF) 4.00% $6,569.99 $262.80 $6,832.79Contract No. DMS-17/18-044B Exhibit B C:\File Cabinet\S\SCS\Pricing Workspace\BAFO2\Contract No. DMS-17/18-044B Exhibit B INVITATION TO NEGOTIATE FOR SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Procurement Officer: Gerri Faircloth Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335A Tallahassee, FL 32399-0950 Phone: (850) 413-7190 Email: dms.purchasing@dms.myflorida.com Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes. Any protest must be timely filed with the Department of Management Services’ Agency Clerk listed at: http://www.dms.myflorida.com/agency_administration/general_counsel NOTICE PURSUANT TO SECTION 287.057(23), FLORIDA STATUTES Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response. Contract No. DMS-17/18-044B Exhibit C TABLE OF CONTENTS SECTION 1. INTRODUCTION ................................................................................................ 4 1.1 Solicitation Objective ...................................................................................................... 4 1.2 Background .................................................................................................................... 4 1.3 Term .............................................................................................................................. 4 1.4 Goals of the ITN ............................................................................................................. 4 1.5 Special Accommodations ............................................................................................... 5 1.6 Procurement Officer ....................................................................................................... 5 SECTION 2. SOLICITATION PROCESS ................................................................................ 5 2.1 General Overview .......................................................................................................... 5 2.2 Questions and Answers ................................................................................................. 6 2.3 Timeline of Events ......................................................................................................... 7 2.4 Addendum to the solicitation .......................................................................................... 8 2.5 Receipt of Replies .......................................................................................................... 8 2.5.1 Reply Deadline .............................................................................................................. 8 2.5.2 Clarifications to Replies.................................................................................................. 8 2.6 Respondent Firm Offer................................................................................................... 8 SECTION 3. GENERAL INSTRUCTIONS .............................................................................. 8 3.1 Introduction .................................................................................................................... 8 3.2 MFMP Registration ........................................................................................................ 8 3.3 Florida Substitute Form W-9 Process ............................................................................. 9 3.4 Website References ....................................................................................................... 9 3.5 How to Submit a Reply................................................................................................... 9 3.6 Mandatory Responsiveness Requirements .................................................................. 10 3.7 Contents of Reply ........................................................................................................ 10 3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies .......... 12 3.9 General Instructions to Vendors ................................................................................... 13 3.10 Additional Information .................................................................................................. 15 3.11 Vendor’s Pricing ........................................................................................................... 15 3.12 Component Price Sheet ............................................................................................... 17 3.13 Subcontracting ............................................................................................................. 17 SECTION 4. SELECTION METHODOLOGY ........................................................................ 18 4.1 Reply Disqualification ................................................................................................... 18 4.2 Phase One – Evaluation Process – General Overview................................................. 18 4.3 Evaluation of the Reply ................................................................................................ 19 4.3.1 Scoring of Response to the Statement of Work – ......................................................... 19 Contract No. DMS-17/18-044B Exhibit C 4.3.2 Other Department Rights for Evaluation ....................................................................... 20 4.4 Negotiations ................................................................................................................. 20 4.4.1 Phase 2 – Negotiations Process – General Overview .................................................. 20 4.4.2 Respondent Attendance at Negotiations ...................................................................... 21 4.4.3 Revised Replies and Best and Final Offers .................................................................. 21 4.4.4 Other Department Rights During Negotiations ............................................................. 21 4.4.5 Negotiation Meetings Not Open to Public ..................................................................... 22 4.5 Final Selection and Notice of Intent to Award Contract ................................................ 22 4.5.1 Award Selection ........................................................................................................... 22 4.5.2 Selection Criteria.......................................................................................................... 22 4.5.3 Department’s Negotiation Team Recommendation ...................................................... 23 SECTION 5. AWARD ............................................................................................................ 23 5.1 Rights for Award .......................................................................................................... 23 5.2 Agency Decision .......................................................................................................... 23 5.3 Other Reserved Rights................................................................................................. 23 5.4 No Contract until Execution .......................................................................................... 23 Attachments: Attachment A – Statement of Work Attachment B – Draft Contract Attachment C – Service Level Agreements Attachment D – Business Case Attachment E – SUNCOM Voice Services for Calendar Year 2016 Attachment F – Definitions and Acronyms Attachment G – Component Price Sheet Attachment H – Evaluator Scoring Workbook Forms: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION AFFIDAVIT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 5 – ADDENDUM ACKNOWLEDGEMENT FORM 6 – SUBCONTRACTING FORM 7 – MANDATORY RESPONSIVENESS REQUIREMENTS Contract No. DMS-17/18-044B Exhibit C SECTION 1. INTRODUCTION 1.1 Solicitation Objective The State of Florida, Department of Management Services (Department) is seeking to establish through this Invitation to Negotiate (ITN), a contract or contracts (Contract) for a collection of voice services, including Unified Communication Services, Session Initiation Protocol (SIP) Trunking Services, Contact Center Services, Legacy Local Access (Centrex) Services, and other related communication services and features collectively referred to herein as SUNCOM Communication Services (SCS). The Department reserves the right to award a contract by Service Category to one (1) or more vendors, or no vendors at all, for all or part of the work contemplated by this solicitation that will provide a cost-efficient and high-quality solution for SCS. Through this single procurement, the Department intends to amalgamate the SCS contracts under one (1) procurement and add new voice service features now available in the telecommunications marketplace. The resulting Contract, if any, will be used by State of Florida agencies and other authorized entities, in accordance with Chapter 282, Part III, Communication Information Technology Services, Florida Statutes, collectively referred to as “Customers”. If more than one (1) Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Response,” and “Respondent,” include the plural when applicable. 1.2 Background Prior to issuance of this solicitation, the Department contracted with a private vendor to develop a business case for SCS, in accordance with section 287.0571, Florida Statutes. The business case examined options for the future path of SCS and recommended that the Department issue an ITN for the services. That Enterprise Voice Services Business Case is incorporated into this procurement as Attachment D – Business Case, for background information purposes only, and does not contain specifications for this solicitation. The Department has estimated that the annual total enterprise expenditures on the Contract resulting from this solicitation will be approximately $56 million. This estimate is for informational purposes only. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum spend under any new Contract. This procurement is conducted in accordance with Specific Appropriation 2845, Chapter 2018-9, Laws of Florida. 1.3 Term It is anticipated that the term of the Contract will be five (5) years with up to five (5) renewal years. The Contract may only be renewed in accordance with section 287.057(13), Florida Statutes. 1.4 Goals of the ITN The goals of this ITN are to establish a Contract or Contracts as follows: a) That promotes the delivery of cost-efficient and high-quality SCS; b) That collectively provides statewide coverage for SCS; c) That provides combinations of services to meet a variety of Customers’ needs while ensuring competitive pricing through this procurement and through a subsequent Specific Service Contract No. DMS-17/18-044B Exhibit C Request Process, for the services throughout the initial and any renewal years of the Contract, and; d) That achieves the service objectives stated in Attachment A - Statement of Work (SOW), subsection 1.4. 1.5 Special Accommodations Any person requiring a special accommodation due to a disability should contact the Department’s Americans with Disabilities Act (ADA) Coordinator at (850) 922-7535. Requests for accommodation for meetings must be made at least five (5) business days prior to the meeting. A person who is hearing or speech impaired can contact the ADA Coordinator by using the Florida Relay Service at (800) 955-8771 (TDD). 1.6 Procurement Officer The Procurement Officer is the sole point of contact for this procurement. Direct all contact with the Department to the procurement officer in writing by email. Gerri Faircloth Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335A Tallahassee, FL 32399-0950 Phone: (850) 413-7190 Email: dms.purchasing@dms.myflorida.com ***PLACE THE SOLICITATION NUMBER IN THE SUBJECT LINE OF ALL EMAILS TO THE PROCUREMENT OFFICER*** If a Respondent is claiming that any portion of an email is trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, the Respondent is to place the word “Confidential” in the subject line. (See also subsection 3.8.4 of this ITN for more information on confidential information.) Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and State holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a Reply. Any such contact by an affiliate, a person with a relevant business relationship with a Respondent, or an existing or prospective subcontractor to a Respondent is assumed to be on behalf of a Respondent unless shown otherwise. SECTION 2. SOLICITATION PROCESS 2.1 General Overview The ITN is a method of competitively soliciting contractual services under Chapter 287, Florida Statutes. This solicitation will be administered through the Vendor Bid System (VBS). Vendors interested in submitting a Reply are to comply with all terms and conditions described in this Contract No. DMS-17/18-044B Exhibit C solicitation. The Department will hold a public opening of the Replies at the date, time, and location provided in the Timeline of Events. The ITN process is divided into two (2) phases: the evaluation phase (phase one) and the negotiation phase (phase two). The evaluation phase involves the Department’s evaluation of Replies in accordance with subsections 4.1 - 4.3 of the ITN. During this phase, the Department evaluates all responsive Replies using the assessment scale against all evaluation criteria to establish a competitive range of replies reasonably susceptible of award. The Department then selects one or more Respondents within the competitive range with which to commence negotiations. The negotiation phase involves negotiations by the Department with the Respondent or Respondents whose evaluated Replies were determined to be within the competitive range. During this phase, the Department may request revised Replies and best and final offers (BAFOs) based on the negotiations. Final contract terms will be established during the negotiation phase. Once negotiations have concluded and BAFO(s) have been received and reviewed, the Department will hold a Negotiation Team public meeting to recommend Contract award(s). The Department intends to post a notice of intent to award Contract(s), identifying the responsive and responsible vendor(s) that provide the best value to the state based on the selection criteria set forth in subsection 4.5 of the ITN. The Department reserves the right to accept or reject or waive any minor irregularity, technicality, or omission if the Department determines that doing so will serve the best interest of the state. At its option, the Department may allow a Respondent to correct minor irregularities but is under no obligation to do so. In doing so, the Department may request a Respondent to provide clarifying information to correct the irregularity. Any reservation or listing of reservations of the Department’s rights provided in this ITN is not intended to be exhaustive and shall not be construed to limit the rights of the Department in conducting this procurement. 2.2 Questions and Answers Respondents will submit all questions during the Question and Answer period in writing to the Procurement Officer via email. The deadline for submission of questions is reflected in the Timeline of Events, subsection 2.3. The Department requests that all questions have the solicitation number in the subject line of the email. Questions are requested to be submitted in the following format: Question # Respondent Name Section Page # Question Questions will not constitute a formal protest of the specifications of the solicitation. Department answers to written questions will be issued by addendum via the VBS. Contract No. DMS-17/18-044B Exhibit C 2.3 Timeline of Events The table below contains the anticipated Timeline of Events for this solicitation. The dates and times within the Timeline of Events are subject to change. It is the Respondent’s responsibility to check the VBS for any changes. The Respondent is responsible for ensuring the Department receives all required documentation by the dates and times (Eastern Time) specified below (or as revised by addenda). TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. February 1, 2019 Deadline to submit questions to the Procurement Officer. 3:00 PM March 15, 2019 Department’s anticipated posting of answers to Respondent’s questions on the VBS. April 19, 2019 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM June 7, 2019 Public Opening. Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 2:30 PM June 7, 2019 Evaluation Phase. June 17, 2019 to July 29, 2019 Evaluators’ Public Meeting to confirm scores Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM July 29, 2019 Negotiations Phase. August 5, 2019 to January 8, 2020 Negotiation Team Public Meeting Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM January 8, 2020 Post Notice of Intent to Award on the VBS. January 1, 2020 Contract Execution. TBD Contract No. DMS-17/18-044B Exhibit C 2.4 Addendum to the solicitation The Department reserves the right to modify this solicitation by issuing an addendum posted on the VBS. It is the responsibility of the Respondent to check the VBS for information and updates. 2.5 Receipt of Replies 2.5.1 Reply Deadline The Respondent is responsible for ensuring the Department receives the Reply no later than the date and time provided in subsection 2.3 of this ITN (or as revised by addenda). Address Reply to the Procurement Officer at: Gerri Faircloth Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335A Tallahassee, FL 32399-0950 Phone: (850) 413-7190 Email: dms.purchasing@dms.myflorida.com All methods of delivery or transmittal to the procurement officer are exclusively the responsibility of Respondents and the risk of non-receipt or delayed receipt shall be borne exclusively by the Respondents. 2.5.2 Clarifications to Replies No changes, modifications, or additions to the Replies will be allowed after the Replies have been opened, except as negotiated during the negotiation phase. However, the Department reserves the right to seek clarifications from any Respondent at any time. 2.6 Respondent Firm Offer The Department may enter into a Contract within three hundred sixty-five (365) calendar days after the date of the Notice of Intent to Award, during which period Replies shall remain firm and shall not be withdrawn. If a Contract is not executed within three hundred sixty-five (365) calendar days, the Replies shall remain firm until either the Contract is executed or the Department receives from a Respondent written notice that a Reply is withdrawn. Any Reply that expresses a shorter duration may, in the Departments' sole discretion, be accepted or rejected. SECTION 3. GENERAL INSTRUCTIONS 3.1 Introduction This section contains the Instructions to Respondents. 3.2 MFMP Registration The awarded Respondent, if any, must have completed this process prior to Contract execution. For additional information, please visit: https://Respondent.myfloridamarketplace.com/. The awarded Respondent will be required to pay the required MFMP transaction fee(s) as specified in subsection 3.9 of Attachment B - Draft Contract, unless an exemption has been requested and approved pursuant to Rule 60A-1.031, Florida Administrative Code. Contract No. DMS-17/18-044B Exhibit C 3.3 Florida Substitute Form W-9 Process A State of Florida Contractor must have registered and completed an electronic Florida Substitute Form W-9. The Internal Revenue Service (IRS) receives and validates the information Respondents provide on the Form W-9. For instructions on how to complete the Florida Substitute Form W-9, please visit: http://www.myfloridacfo.com/Division/AA/StateAgencies/W-9Instructions022212.pdf The awarded Respondent must have completed this process prior to Contract execution. 3.4 Website References Do not incorporate or reference dynamic links that are external to the document. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply. 3.5 How to Submit a Reply Respondents are responsible for submitting their Replies by the date and time specified in the Timeline of Events of this solicitation. Respondents are to submit the Reply in a sealed box(es) indicating the Respondent’s name, the ITN number, and the Procurement Officer containing the following: 3.5.1 One (1) original, un-redacted bound version of the Reply with the Vendor’s Service Catalog in separate sealed envelope and the Attachment G – Component Price Sheet in a separate sealed envelope, and nine (9) un-redacted bound paper copies, with the Vendor’s Service Catalog and the Attachment G – Component Price Sheet each in separate sealed envelopes. 3.5.2 One (1) electronic copy of the entire Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable). Large files should be scanned as separate files, and; 3.5.3 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive, as described in subsection 3.8 of this ITN. Large files should be scanned as separate files. All electronic documents are to be searchable to the fullest extent practicable. Paper and electronic copies of Replies are to consist of identical information. In the event of a conflict between the copies, the original paper Reply controls. Clearly mark on the outside of the sealed package the solicitation number, company name, and Procurement Officer Name. Submit Replies to the Procurement Officer at the address listed in subsection 1.6, Procurement Officer. Prepare Replies simply and economically, providing a straightforward, concise delineation of the Respondent’s capabilities to satisfy the requirements of this solicitation. The emphasis of each Reply should be on completeness and clarity of content. Replies that are not timely submitted with all required information may be deemed nonresponsive. Contract No. DMS-17/18-044B Exhibit C 3.6 Mandatory Responsiveness Requirements The Department will not evaluate Replies that do not meet the minimum mandatory requirements listed below. Responses to Attachment A - Statement of Work will be scored at the evaluation phase. Responses to Attachment A - Statement of Work and Evaluator scores will not be used to determine the responsiveness of the Replies. The certifications required in subsections 3.6.1 through 3.6.5 are to be accomplished through the execution of Form 7. A Reply will be deemed nonresponsive if it fails to contain a signed Form 7 and the documentation required in subsections 3.6.6 and 3.6.7. 3.6.1 The person submitting the Reply must certify that the person is authorized to respond to this solicitation on behalf of the Respondent. 3.6.2 The Respondent must certify that it is in compliance with the requirements of this ITN, including subsection 3.9. 3.6.3 The Respondent must certify that that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in section 287.133 and section 287.134, Florida Statutes, respectively. 3.6.4 The Respondent must certify that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. 3.6.5 The Respondent must certify that the Respondent is currently authorized to do business with the State, or will attain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract. Website: www.sunbiz.org NOTE: The certifications required in subsections 3.6.1 through 3.6.5 are to be accomplished through the execution of Form 7. For subsections 3.6.6 and 3.6.7, Respondent must provide the required documents. 3.6.6 The Respondent must provide the Department with an Attachment G – Component Price Sheet. 3.6.7 The Respondent must provide a Vendor’s Service Catalog with detailed pricing for all services Respondent proposes in this procurement that is not otherwise provided for in Attachment G – Component Price Sheet. 3.7 Contents of Reply All Replies are to be organized in sections as directed below. The Department reserves the right to waive any minor irregularity, technicality, or omission if the Department determines that doing so will serve the best interest of the state. Submit the following sections of the Reply in one (1), sealed package to the Procurement Officer. In Tab 3, submit the Attachment G – Component Price Sheet and Vendor’s Service Catalog in separate sealed envelopes, within the sealed Reply package. Contract No. DMS-17/18-044B Exhibit C Organize the Reply as follows: Tab 1 A cover letter on the Respondent’s letterhead with the following information: a. Company name and physical address; b. Primary location from where the work will be performed; c. Contact information for primary point of contact, including phone and email address; and d. Federal Employer Identification (FEID) Number. Tab 2 Completed FORMS and Attachments: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION STATEMENT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 5 – ADDENDUM ACKNOWLEDGEMENT FORM 6 – SUBCONTRACTING Tab 3 Mandatory Responsiveness Requirements: • A signed FORM 7 – MANDATORY RESPONSIVENESS REQUIREMENTS. • The Respondent’s Attachment G – Component Price Sheet in a separate sealed envelope. • The Respondent’s proposed Vendor’s Service Catalog in a separate sealed envelope. Tab 4 Respondent’s Reply to the Statement of Work A response to each subsection in the Attachment A - Statement of Work, where it is requested and where the subsection is applicable to the Respondent’s proposed solution, by either inserting a narrative in the response blocks below the text of the numbered subsection or attaching a narrative with a reference to the corresponding Statement of Work subsection. Note: It is the Respondent’s responsibility to ensure responses are properly aligned with the corresponding Statement of Work sections. The Department will not be responsible for evaluating portions of responses that are improperly aligned with the Statement of Work subsections. If the Respondent is not seeking to provide one of the Service Categories, it should respond “N/A” to those response blocks and will receive a score of zero for those responses. See subsection 1.2, Instructions for Replies, of the Statement of Work. Use a font color for narrative that is different than the Statement of Work font color. Tab 5 Letter of Bondability A letter, signed on or after February 1, 2019, from a surety company or bonding agent authorized to do business in the State of Florida and written on company letterhead indicating the Respondent’s ability to obtain a performance bond in the amount of at least ten million dollars. Contract No. DMS-17/18-044B Exhibit C 3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies The following subsections supplement section 19 of the PUR 1001. By submitting a Reply, the Respondent agrees to protect, defend, and indemnify the Department for any and all claims arising from or relating to the Respondent’s determination that the redacted portions of its Reply are confidential, proprietary, trade secret or otherwise not subject to disclosure. If the Respondent fails to mark material exempt, or fails to submit a redacted copy of information it claims is confidential, the Department is authorized to produce, in their entirety, all documents, data, or records submitted to the Department in answer to a public records request for these records. 3.8.1 Public Records All electronic and written communications pertaining to this ITN, whether sent from or received by the Department, are subject to Florida’s public records law, Chapter 119, Florida Statutes. Subsection 3.8.4 below addresses the submission of trade secret and other information exempted from public inspection. 3.8.2 Replies are Public Records All materials submitted as part of a Reply to this ITN will be a public record subject to the provisions of Chapter 119, Florida Statutes. Selection or rejection of a Reply does not affect the public record status of the materials. 3.8.3 Replies will be Subject to Public Inspection Unless exempted by law, all public records are subject to public inspection and copying under Florida’s public records law, Chapter 119, Florida Statutes. A time-limited exemption from public inspection is provided for the contents of replies pursuant to subsection 119.071(1)(b), Florida Statutes. Once that exemption expires, all contents of replies become subject to public inspection unless another exemption applies. Any claim of trade secret exemption for any information contained in Respondent’s Reply will be waived upon submission of the Reply to the Department, unless the claimed trade secret information is submitted in accordance with subsection 3.8.4. This waiver includes any information included in the Respondent’s Reply outside of the separately bound document described below. 3.8.4 How to Claim Trade Secret or Other Exemptions If a Respondent considers any portion of materials made or submitted in the course of replying to this ITN to be trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, in order to preserve the confidentiality of the material, the Respondent must clearly designate that portion of the materials as “confidential” when submitted to the Department. The Respondent must submit all such information as a separately bound, unredacted document clearly labeled “Confidential, Unredacted Reply” together with a brief written description of the grounds for claiming exemption from the public records law, including the specific statutory citation for such exemption. Respondent is to also simultaneously provide the Department with a separate, electronic redacted copy of its Reply. The file name of the electronic redacted copy is to contain the name of Respondent, the ITN number, and redacted copy (e.g., Respondent Name DMS ITN _redacted copy.pdf). Prominently display the phrase “Redacted Copy” on the first page of the electronic redacted copy and each page on which information is redacted. Contract No. DMS-17/18-044B Exhibit C This is to be submitted no later than the Reply submittal deadline. Where such information is part of material already required to be submitted as a separately bound or enclosed portion of the Reply, further segregate it and separately bind or enclose and clearly label it as set forth above in addition to any other labeling required for the material. If Respondent is invited into negotiations, it will be incumbent upon the Respondent to identify, in real-time, portions of the Respondent’s negotiation sessions which include references to materials and/or information Respondent claims are confidential, proprietary, trade secret, or otherwise not subject to disclosure. The Respondent is responsible for defending its determination that the portions of the negotiation sessions are exempt and not subject to disclosure. 3.8.5 Public Records Request If a Respondent fails to mark any materials submitted to the Department as exempt or fails to submit a redacted copy as provided in this section or fails to claim, in real-time, portions of the negotiations sessions as exempt, the Respondent waives the exemption, and the Department may produce all of Respondent’s documents, data or records or Department’s recordings of negotiation sessions to any person requesting a copy under Chapter 119, Florida Statutes. The Respondent exclusively bears the burden of complying with subsection 3.8 to ensure its exempt information is appropriately marked and protected. If a requestor asserts a right to the Confidential Information, the Department will notify the Respondent that such an assertion has been made. It is the Respondent ’s responsibility to assert that the information in question is exempt from disclosure under Chapter 119 or other applicable law. If the Department becomes subject to a demand for discovery or disclosure of the Confidential Information of the Respondent in a legal proceeding, the Department will give the Respondent prompt notice of the demand prior to releasing the information (unless otherwise prohibited by applicable law). The Respondent is responsible for defending its determination that the redacted portions of its Reply are confidential, proprietary, trade secret or otherwise not subject to disclosure. 3.8.6 Department Not Obligated to Defend Respondent’s Claims The Department is not obligated to agree with a Respondent’s claim of exemption and, by submitting a Reply, the Respondent agrees to defend its claim that each and every portion of the redactions is exempt from inspection and copying under Florida’s Public Records Law. Further, by submitting a Reply, the Respondent agrees to protect, defend, indemnify and hold harmless the Department for any and all claims and litigation (including litigation initiated by the Department), including attorney’s fees and costs, arising from or in any way relating to Respondent’s assertion that the redacted portions of its Reply or portions of the negotiation sessions are trade secrets or otherwise exempt from public disclosure under Chapter 119, Florida Statutes. The Department may use counsel of its choosing to defend any such claims, and the Respondent shall promptly pay the Department’s invoices for legal services on a monthly basis for all costs and expenses, including legal fees, incurred in defending such claims. 3.9 General Instructions to Vendors (PUR 1001 Form) and General Contract Conditions (PUR 1000 Form). In accordance with Rule 60A-1.002(5), F.A.C., Form PUR 1000 is included herein by reference, but is superseded in its entirety by Attachment B – Draft Contract. Form PUR 1001 is also included herein by reference, but is superseded to the extent set forth herein. Contract No. DMS-17/18-044B Exhibit C The PUR 1001 and the PUR 1000 forms can be found at: http://www.dms.myflorida.com/business_operations/state_purchasing/documents_forms_refere nces_resources/purchasing_forms. Sections 3, 5, 9, and 14 of the PUR 1001 (General Instructions) are inapplicable and are replaced as follows: Section 3. Electronic Submission of Offers Replies shall be submitted in accordance with Section 3.5, How to Submit a Reply. Section 5. Questions Submit questions in accordance with Section 2.2, Questions and Answers. Section 9. Respondent’s Representation and Authorization. In submitting a Reply, each Respondent understands, represents, and acknowledges the following: x The Respondent is not currently under suspension or debarment by the State or any other governmental authority. x The Respondent, its affiliates, subsidiaries, directors, officers, and employees are not currently under investigation by any governmental authority and have not in the last ten (10) years been convicted or found liable for any act prohibited by law in any jurisdiction, involving conspiracy or collusion with respect to bidding on any public contract. x Respondent currently has no delinquent obligations to the State, including a claim by the State for liquidated damages under any other contract. x The submission is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. x The prices and amounts have been arrived at independently and without consultation, communication, or agreement with any other Respondent or potential Respondent; neither the prices nor amounts, actual or approximate, have been disclosed to any Respondent or potential Respondent, and they will not be disclosed before the solicitation opening. x The Respondent has fully informed the Department in writing of all convictions of the firm, its affiliates (as defined in section 287.133(1)(a), Florida Statutes), and all directors, officers, and employees of the firm and its affiliates for violation of state or federal antitrust laws with respect to a public contract for violation of any state or federal law involving fraud, bribery, collusion, conspiracy or material misrepresentation with respect to a public contract. This includes disclosure of the names of current employees who were convicted of contract crimes while in the employ of another company. x Neither the Respondent nor any person associated with it in the capacity of owner, partner, director, officer, principal, investigator, project director, manager, auditor, or a position involving the administration of funds: Has within the preceding three years been convicted of or had a civil judgment rendered against them or is presently indicted for or otherwise criminally or civilly charged for: commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a federal, state, or local government transaction or public contract; violation of federal or state antitrust statutes; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; or Contract No. DMS-17/18-044B Exhibit C Has within a three-year period preceding this certification had one (1) or more federal, state, or local government contracts terminated for cause or reason of default that would impair the Respondent’s ability to deliver the commodities or contractual services of the resultant contract. x The commodities or contractual services offered by the Respondent will conform to the specifications without exception. x The Respondent has read and understands the Contract terms and conditions, and the submission is made in conformance with those terms and conditions. x If an award is made to the Respondent, the Respondent agrees that it intends to be legally bound to the Contract that is formed with the State. x The Respondent has made a diligent inquiry of its employees and agents responsible for preparing, approving, or submitting the Reply, and has been advised by each of them that he or she has not participated in any communication, consultation, discussion, agreement, collusion, act or other conduct inconsistent with any of the statements and representations made in the Reply. x The Respondent shall indemnify, defend, and hold harmless the Department and Customers, and their employees against any cost, damage, or expense which may be incurred or be caused by any error in the Respondent’s Reply. x All information provided by, and representations made by, the Respondent are material and important and will be relied upon by the Department in awarding the Contract. Any misstatement shall be treated as fraudulent concealment from the Department of the true facts relating to submission of the bid. A misrepresentation shall be punishable under law, including, but not limited to, Chapter 817, Florida Statutes. x If at any point during the course of the procurement, circumstances change so that any of the above acknowledgements are no longer true, Respondent will notify the procurement officer as soon as practicable. Section 14 – Firm Response The offer will be held firm in accordance with Section 2.6, Respondent Firm Offer. 3.10 Additional Information By submitting a Reply, the Respondent certifies that it agrees to and satisfies all criteria specified in this solicitation. The Department reserves the right to seek written clarification from a Respondent, and to request supporting information or documentation. Failure to supply clarifying or supporting information or documentation as requested may result in the Reply being deemed nonresponsive. 3.11 Vendor’s Pricing 3.11.1 Vendor’s Service Catalog The Respondent must submit a Vendor’s Service Catalog of Respondent’s proposed services and associated equipment and pricing, which will become part of the final Contract, as modified during negotiations. The Respondent will provide the Vendor’s Service Catalog as if the terms and conditions of the Draft Contract are final. The Vendor’s Service Catalog should contain component pricing that contemplates fulfillment of all minimum requirements, with the understanding that there is no guaranteed minimum spend from the Department or the Customers. The Respondent must provide detailed pricing for all services Respondent proposes in this procurement that is not otherwise provided for in Attachment G – Component Price Sheet. Respondents are instructed to only submit pricing for services that are within the contemplated scope of this procurement, including additional options or features proposed by the Respondent that are responsive to the Statement of Work. Services outside of the scope of this procurement will not be evaluated. If a Contract No. DMS-17/18-044B Exhibit C Vendor’s Service Catalog in the final executed Contract includes services outside of the scope of the Contract, those services will not be considered part of the Contract, and will neither be included in the Communications Service Authorization and Billing System nor be offered to Customers. Prices will be the same for each year of the initial and renewal periods. Pricing must be uniform with no variation for geographic location of service delivery. Respondents are encouraged to provide the best possible pricing at all times. This may include offering bundled pricing including services across multiple Service Categories. Prices listed in the Vendor’s Service Catalog are inclusive of all charges and fees necessary to deliver the proposed services, unless otherwise separately identified in the Vendor’s Service Catalog in accordance with Section 3.10. Under no circumstances will the Respondent submit pricing for items described in the Statement of Work as being provided at no cost to the State. 3.11.1.1 Vendor’s Service Catalog should contain, at a minimum, the following items: x Reference numbers (also referred to as part numbers) for all services and associated equipment. x Descriptions of all services and associated equipment, indicating which features are or are not included with the listed prices. x Ceiling prices for all services and associated equipment, with individual pricing for a la carte features. x Information on any discounts for volume or term lengths (extended pricing plans) with proposed tiers and discount percentages. 3.11.1.2 Vendor’s Service Catalog should address all items below, where applicable: x Specify prices as monthly recurring charges (MRC) or non-recurring charges (NRC). x List all separate fees and/or charges. x Services may be shown with a variety of packages, with detailed pricing and descriptions of associated services, equipment and / or features. Any services, equipment and / or features provided at no cost should be identified as $0.00. x There will be no charge for services, features, or equipment where prices are not reflected in the Vendor’s Service Catalog or the Attachment G – Component Price Sheet. x For equipment, a Manufacturer’s Suggested Retail Price (MSRP) and the percentage off this price, which also may be stated as an overall percentage off of MSRP. x For Monthly Maintenance Support Services: o If Customers rent equipment, monthly rental pricing should be bundled to include monthly support services maintenance. o Provide the cost of recording conference and text chats in audio and web conferencing. o If offering, provide pricing and descriptions of Local Area Network services. 3.11.1.3 Vendor’s Service Catalog may also contain the following items as individual chargeable items, or bundled with other services. o Professional Services o Customer Trainings o Operator Assistance Charges o Expedited Service Charge Contract No. DMS-17/18-044B Exhibit C o Vendor Management for Category 1, Unified Communications Services, and Category 3, Contact Center o Site Survivability o Helpdesk Services; may be proposed with tiered service levels and pricing 3.12 Component Price Sheet The Respondent must submit an Attachment G – Component Price Sheet of Respondent’s proposed pricing, which will become part of the final Contract, as modified during negotiations. The Respondent will provide pricing in the Attachment G – Component Price Sheet as if the terms and conditions of the Draft Contract are final. The Respondent should be consistent to the greatest extent possible with pricing contained in the Vendor’s Service Catalog. Attachment G– Component Price Sheet must contain component pricing that contemplates fulfillment of all minimum requirements, with the understanding that there is no guaranteed minimum spend from the Department or the Customers. Prices listed in the Attachment G – Component Price Sheet are inclusive of all charges and fees necessary to deliver the proposed services, unless otherwise separately identified in the Attachment G – Component Price Sheet. If there is a discrepancy between the Vendor’s Service Catalog and Attachment G – Component Price Sheet, Attachment G – Component Price Sheet will control except when lower pricing is offered in the Vendor’s Service Catalog. Prices will be the same for each year of the initial and renewal periods. Pricing must be uniform with no variation for geographic location of service delivery. Respondents are encouraged to provide the best possible pricing at all times. Respondent shall not submit, and the Department will not consider, prices for items which the Statement of Work requires to be provided at no cost. 3.12.1 All pricing submitted is considered the ceiling pricing for any given service item within the Vendor’s Service Catalog and Attachment G - Component Price Sheet. Prices submitted for all items in the Vendor’s Service Catalog and Attachment G - Component Price Sheet cannot be raised, but may be reduced, in the BAFO pricing submittal or during the term of the Contract. Notwithstanding the foregoing, during the negotiation process, the Department reserves the right to negotiate bundled service components or subcomponents to achieve best value. 3.12.2 The Department reserves the right to request additional information relating to pricing during this procurement. 3.12.3 Submitted prices shall not include pricing for Tier Two (2) Service Level Agreements (SLAs). While there is no separate line item for pricing Tier Two (2) SLAs, for those Customers who request the Contractor comply with an optional Tier Two (2) SLA(s), Contractors will have the ability to charge up to an additional 25% for the applicable service(s) subject to the optional Tier Two (2) SLAs. 3.13 Subcontracting The Contractor will be fully responsible for all work performed under the Contract. The Contractor is solely responsible for ensuring that its subcontractor performs. Any Contractor shall use only those subcontractors properly and specifically identified in the subcontracting Form 6 of the Reply, and approved by the Department, except as permitted below. The Department has final approval authority of proposed subcontractors. Contract No. DMS-17/18-044B Exhibit C 3.13.1 Subcontracting after Contract Execution To subcontract any services to a subcontractor not originally identified in the Reply, a Contractor must submit a written request to the Department’s Contract Manager identified in the Contract. Submit the written request using Form 6 and a narrative including the following: xx The name, address, and other information identifying the subcontractor; x Type of services to be performed by the subcontractor; x Time of performance for the identified service; x How the Contractor plans to monitor the subcontractor’s performance of the identified services; x How the Contractor will ensure that required Background Screening is completed by the identified subcontractor’s employees. x Certification that the subcontractor has all licenses and county authority, as applicable, and/or has satisfied all legal requirements to provide the services to the Department. Also, the Contractor shall certify that the subcontractor is approved by the Florida Department of State to transact business in the State of Florida. If the subcontractor is an out-of-state company, it must have a Florida Certificate of Authority from the Department of State, Division of Corporations, to transact business in the State of Florida. For additional information, please visit the following website: www.sunbiz.org x A copy of the written subcontract agreement; and x Acknowledgement from the subcontractor of the Contractor’s contractual obligation to the Department and that the subcontractor agrees to comply with all terms and conditions of the resulting Contract. By execution of a Contract resulting from this solicitation, the Contractor will acknowledge that it will not be released of its contractual obligations to the Department because of any subcontract. The Contractor will be solely responsible for ensuring the subcontractor maintains the insurance as required. The Contractor’s use of a subcontractor not contained herein and/or approved by the Department will be considered a breach of Contract. SECTION 4. SELECTION METHODOLOGY 4.1 Reply Disqualification The Department reserves the right to determine which Replies meet the requirements of this solicitation and which Respondents are Responsive and Responsible. 4.2 Phase One – Evaluation Process – General Overview The Department will appoint an evaluation team for the evaluation and scoring of the responsive replies for the evaluation phase (phase one). Each evaluator will be provided a copy of each Respondent’s Reply that is deemed responsive. The evaluators will evaluate and score Replies against the evaluation criteria set forth in Attachment H – Evaluator Scoring Workbook, in order to establish a competitive range of Replies reasonably susceptible of award. Contract No. DMS-17/18-044B Exhibit C See subsection 4.4 for information on the negotiation phase of the ITN. All Replies that meet the Mandatory Responsiveness Requirements and are determined to be responsive will be evaluated as described in this section. 4.3 Evaluation of the Reply The evaluators will independently review and evaluate the responsive Replies. Using the assessment scale below, the evaluators will assign scores 0 to 4 based on the quality of each response to the Statement of Work in accordance with Attachment H - Evaluator Scoring Workbook. In determining the quality of the Respondent’s responses, the evaluators will use the following guiding questions: x How well does the Respondent’s response demonstrate an understanding of the services/technology requested? x How well does the Respondent’s response demonstrate the Respondent’s ability to provide the services/technology requested? x How well does the Respondent’s response address the requested services/technology? Assessment Evaluator Score Unacceptable 0 Poor 1 Adequate 2 Good 3 Exceptional 4 4.3.1 Scoring of Response to the Statement of Work – Scoring will be of the Respondent’s scores for SOW sections two (2), three (3), and nine (9), and the Respondent’s highest three (3) scores for SOW sections five (5) [Service Category 1], six (6) [Service Category 2], seven (7) [Service Category 3], and eight (8) [Service Category 4]. Note: completing two Service Categories or fewer will result in a score of 0 for those Service Categories not proposed by the Respondent. Example of a response to all four (4) Service Categories For example, if a Respondent’s scores are 100 points for Service Category 1, 80 points for Service Category 2, 50 points for Service Category 3, 100 points for Service Category 4, the Service Category score would be (100 + 80 + 100) = 280, which would then be combined with the scores from SOW sections two (2), three (3), and nine (9). Example of a response to three (3) Service Categories Contract No. DMS-17/18-044B Exhibit C For example, if a Respondent’s scores are 100 points for Service Category 1, 90 points for Service Category 2, 75 points for Service Category 3, and zero (0) for not offering Service Category 4, the Service Category score would be (100 + 90 + 75) = 265, which would then be combined with the scores from SOW sections two (2), three (3), and nine (9). Example of a response to two (2) Service Categories For example, if a Respondent’s scores are 100 points for Service Category 1, 75 points for Service Category 2, zero (0) points for not offering Service Category 3, and zero (0) for not offering Service Category 4, the Service Category score would be (100 + 75 + 0) = 175, which would then be combined with the scores from SOW sections two (2), three (3), and nine (9). Instructions for replying to the SOW, see SOW subsection 1.2. 4.3.2 Other Department Rights for Evaluation The Department reserves the right at any time during the Evaluation Process to: 1. Conceal pricing information from evaluators or provide an instruction to evaluators to disregard pricing information in their evaluation of a responsive Reply. 2. Redact, omit, or provide instruction to evaluators to disregard any portions of a proposed offering which the Department determines are outside of the scope of this procurement. 4.4 Negotiations 4.4.1 Phase 2 – Negotiations Process – General Overview After the evaluation of replies based on the criteria, the Department will establish a competitive range of replies reasonably susceptible of award, and will select one or more Respondents within the competitive range to commence negotiations. The evaluator scoring does not carry forward into the negotiations. The Department will establish a negotiation team to conduct the negotiations. The negotiation team will make a recommendation of (an) award(s) to the Respondent(s) that will provide best value based on the selection criteria in the ITN. The negotiation team will not be bound by evaluator scoring. The Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. The Department may require additional technical detail, diagrams, demonstrations, and documentation. The negotiation team may request proposed alternative terms or deliverables during negotiations, but it is under no obligation to accept proposed alternative terms or deliverables. The Department reserves the right to negotiate concurrently or sequentially with competing Respondent(s). Negotiations will not be open to the public, but will be recorded. Negotiation meetings will be conducted in Tallahassee, Florida. The Department reserves the right to schedule negotiations at a different location in the State. The Department may distribute an Contract No. DMS-17/18-044B Exhibit C agenda in advance of any negotiation session. Representatives for each Respondent should plan to be available, at least by telephone, without interruptions, for the entirety of the Respondent’s scheduled negotiation meeting(s). Negotiations will continue as determined by the negotiation team, until acceptable terms and conditions are agreed upon through a Best and Final Offer (BAFO), if applicable, or it is determined that an acceptable agreement cannot be reached. The Department reserves the right to conclude negotiations at any time and proceed to contract award. 4.4.2 Respondent Attendance at Negotiations The Department reserves the right to limit the number of representatives permitted to attend the negotiation sessions in person. 4.4.3 Revised Replies and Best and Final Offers During the negotiation phase, the Department may request clarification and revisions to replies (including BAFOs) and identify information to be submitted to the Department until it is satisfied that it has achieved the best value for the State. Failure to provide information requested by the Department during the Negotiation Phase may result in termination of negotiations with the Respondent. It is anticipated that the Department will use language in the Request for BAFO expressing contractual requirements within the procurement documents where the language was previously permissive. For example, the word ‘should’ may be replaced by the word ‘must’ in the final Statement of Work attached to the Request for BAFO. 4.4.4 Other Department Rights During Negotiations The Department reserves the right at any time during the negotiation process to: a) Schedule additional negotiation sessions with any or all Respondents. b) Require any or all Respondents to provide additional, revised or final written replies addressing specific topics, including, but not limited to, modifications to the solicitation specifications, terms or conditions, or business references. c) Require any or all Respondents to provide revised replies and written Best and Final Offer(s). d) Require any or all Respondents to address services, prices, or conditions offered by any other Respondent. e) Pursue a Contract with one (1) or more Respondents for the services encompassed by this solicitation, including any addendums thereto and any request for additional, revised, or final written replies or request for Best and Final Offers. f) Pursue the division of contracts between Respondents by type of service or geographic area, or both. g) Finalize Contract terms and conditions with any Respondent at any time. h) End negotiations with any or all Respondents at any time, regardless of the status of or schedule of negotiations, and to continue with other Respondents, or not continue with any Respondents. i) Conclude negotiations at any time and proceed to Contract award. j) Re-open negotiations with any responsive Respondent. k) Take any additional, administrative steps deemed necessary in determining the final award, including conducting demonstrations, additional fact-finding, evaluation, or negotiation where necessary and consistent with the terms of this solicitation. Contract No. DMS-17/18-044B Exhibit C l) Request the assistance of and use subject matter experts for any portion of the procurement or throughout the procurement. m) Review and rely on relevant information contained in the Replies. n) Request pricing options different from the initial pricing provided in the Vendor’s Service Catalog or Component Price Sheet. This information may be used in negotiations. o) Request business references and materials related to a reference check. If requested, the following guidelines will apply: x References should be directly relevant to the services in the solicitation. x References will not be accepted from: o Current employees of the Department. o Former employees of the Department within the past three (3) years. o Persons currently or formerly employed by the Respondent’s organization. o Board members of the Respondent’s organization. o Relatives of Respondent’s employees or Board members. o Corporations based solely in a foreign country. o Members of the Respondent’s organization who have written, completed, and submitted the form on behalf of the reference. p) Contact Respondent’s Customers or other entities with information relevant to the Respondent’s responsibility, experience, and/or ability. The Department has sole discretion in deciding whether and when to take any of the foregoing actions, the scope and manner of such actions, the Respondent affected, and whether to provide concurrent public notice of such action. 4.4.5 Negotiation Meetings Not Open to Public In accordance with section 286.0113, Florida Statutes, negotiations between the Department and Respondents are exempt from Chapter 286, Florida Statutes, and s. 24(b), Art. I of the State Constitution. Also, any portion of a team meeting at which negotiation strategies are discussed are exempt from section 286.011, Florida Statutes. The Department will record all meetings of the negotiation team and all negotiation meetings between the Department and Respondents, as required by law, and such recordings will eventually become public record pursuant to Chapter 286, Florida Statutes. During negotiations, Respondents must inform the Department if any portion of the meetings should be considered confidential, proprietary, trade secret, or otherwise not subject to disclosure pursuant to Chapter 119, Florida Statutes, the Florida Constitution, or other authority, so that the Department can make appropriate arrangements for the segregation of the recording. If the Respondent fails to inform the Department that any portion of the negotiation meetings should be considered confidential, proprietary, trade secret or otherwise not subject to disclosure, the Department is authorized to produce the audio recording in answer to a public records request for these records. 4.5 Final Selection and Notice of Intent to Award Contract 4.5.1 Award Selection If a Contract is awarded, the Contract will be awarded to the responsive and responsible vendor whose BAFO is assessed as providing the best value to the State in accordance with the selection criteria of this ITN. 4.5.2 Selection Criteria The following award selection criteria will apply for this ITN: Contract No. DMS-17/18-044B Exhibit C a) The Respondent’s demonstration of its prior relevant experience, including track record, and the overall professional experience of the Respondent at providing the proposed services; b) The Respondent’s technical ability and approach to meeting the goals of the ITN, as stated in Section 1.4; c) The Respondent’s technical ability and approach to providing the services sought in the SOW; and d) The Respondent’s pricing. 4.5.3 Department’s Negotiation Team Recommendation The Department’s negotiation team will develop a recommendation as to the Contract award(s) that will provide the best value to the state based on the selection criteria. SECTION 5. AWARD 5.1 Rights for Award The Department reserves the right to: x Select one (1) or more Respondents for the services encompassed by this solicitation, any addenda thereto and any request for additional or revised detailed written replies. x Select one (1) or more Respondents by type of service, geographic area, and/or both. x Award contracts for less than the entire service area. x Award a contract by Service Category to one or more Respondents, or no Respondents at all. x Award and contract with other responsive Respondents in the event that the Department is unable to contract with the initially awarded Respondent(s). x Reject all Replies, and determine whether to reissue a competitive solicitation. x Withdraw or cancel the procurement and make no award. 5.2 Agency Decision The Department will post a Notice of Intent to Award to enter into one or more contracts with the Respondents(s) identified therein, on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. If the Department decides to reject all Replies, it will post its notice on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. 5.3 Other Reserved Rights x The Department has the right to use any or all ideas or adaptations of the ideas presented in any Reply. Selection or rejection of a Reply will not affect this right. x The Department reserves the right, after posting a Notice of Intent to Award, to withdraw or cancel the procurement, or amend its notice of intent to award and re-open negotiations with any Respondent at any time prior to execution of a Contract. 5.4 No Contract until Execution A notice of intent to award under this ITN shall not constitute or form any contract between the Department and a Respondent. No contract shall be formed until such time as a Respondent and the Department formally execute a contract with requisite written signatures. Contract No. DMS-17/18-044B Exhibit C FORM 1 – CONTACT INFORMATION For solicitation purposes, the Respondent’s contact person will be: Should the Respondent be awarded the Contract, the Account Manager’s contact information will be: Name Title Company Name Address Telephone Fax E-mail FEID # Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C FORM 2 - NOTICE OF CONFLICT OF INTEREST Company Name For the purpose of participating in the solicitation process and complying with the provisions of Chapter 112, Florida Statutes, the company states the following conflict(s) of interest exists as noted below (if none, write N/A in the applicable section(s) below): The persons listed below are corporate officers, directors or agents and are currently employees of the State of Florida or one of its agencies: The persons listed below are current State of Florida employees who own an interest of five percent (5%) or more in the company named above: Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C FORM 3 - NON-COLLUSION STATEMENT I state that I of , (Name and Title) (Name of Firm) am authorized to make this statement on behalf of my firm and its owner, directors and officers. I am the person responsible in my firm for the price(s) and amount(s) of this Reply, and the preparation of the Reply. I state that: 1. The price(s) and amount(s) of this Reply have been arrived at independently and without consultation, communication or agreement with any other Provider, potential provider, Reply, or potential Reply. 2. Neither the price(s) nor the amount(s) of this Reply, and neither the approximate price(s) nor approximate amount(s) of this Reply, have been disclosed to any other firm, vendor, Respondent, or potential Respondent, and they will not be disclosed before Reply opening. 3. No attempt has been made or will be made to induce any firm or persons to refrain from submitting a Reply for this contract, or to submit a price(s) higher that the prices in this Reply, or to submit any intentionally high or noncompetitive price(s) or other form of complementary Reply. 4. The Reply of my firm is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. 5. , its affiliates, subsidiaries, officers, director, and employees (Name of Firm) are not currently under investigation, by any governmental agency and have not in the last ten years been convicted or found liable for any act prohibited by state or federal law in any jurisdiction, involving conspiracy or collusion with respect to Reply, on any public contract, except as follows: I state that I and the named firm understand and acknowledge that the above representations are material and important, and will be relied on by the State of Florida for which this Reply is submitted. I understand and my firm understands that any misstatement in this statement is, and will be treated as, fraudulent concealment from the State of Florida of the true facts relating to the submission of Replies for this contract. Dated this day of Name of Firm: Signed by: Print Name Contract No. DMS-17/18-044B Exhibit C FORM 4 - STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT I, as an authorized representative of the Respondent, certify that nothing in section 287.057(17)(c), Florida Statutes (below), prohibits the Respondent’s entry into any Contract resulting from this solicitation. 287.057 Procurement of commodities or contractual services. — (17)(c) A person who receives a contract that has not been procured pursuant to subsections (1)-(3) [of s. 287.057, F.S.] to perform a feasibility study of the potential implementation of a subsequent contract, who participates in the drafting of a solicitation or who develops a program for future implementation, is not eligible to contract with the agency for any other contracts dealing with that specific subject matter, and any firm in which such person has any interest is not eligible to receive such contract. However, this prohibition does not prevent a Respondent who responds to a request for information from being eligible to contract with an agency. Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C FORM 5 – ADDENDUM ACKNOWLEDGEMENT FORM This acknowledgment form serves to confirm that the Respondent has reviewed and accepted all Addendum(s) to the solicitation posted on the Respondent Bid System. Please list all Addendum(s) below. Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name Contract No. DMS-17/18-044B Exhibit C FORM 6 – SUBCONTRACTING Complete the information below on all subcontractors that will provide services to the Respondent to meet the requirements of the resultant contract, should the Respondent be awarded. Submission of this form does not indicate the Department’s approval, but provides the Department with information on proposed subcontractors for review. Please complete a separate sheet for each subcontractor. There will be subcontractors for this solicitation YES ____ NO ____ (place a checkbox where applicable). If not, Respondents are not required to complete the remainder of this form. Service: Company Name: Contact: Address: Telephone: Fax: Current Office of Supplier Diversity certification of woman-, veteran, or minority-owned small business enterprise Yes ________ No ___________ W-9 verification: Yes ________ No ___________ In a job description format, describe below the responsibilities and duties of the subcontractor based on the technical specifications or statement of work outlined in this solicitation. Contract No. DMS-17/18-044B Exhibit C SCS FORM 7 – MANDATORY RESPONSIVENESS REQUIREMENTS The person submitting the Reply certifies that the person is authorized to respond to this solicitation on behalf of the Respondent. The Respondent certifies that it is in compliance with the requirements of this ITN, including subsection 3.9. The Respondent certifies that that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in section 287.133 and section 287.134, Florida Statutes, respectively. The Respondent certifies that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. The Respondent certifies that the Respondent is currently authorized to do business with the State, or will attain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract. Website: www.sunbiz.org The Respondent certifies it has provided the Department with an Attachment G – Component Price Sheet. The Respondent certifies it has provided the Department with a Vendor’s Service Catalog. Signature below certifies that the signatory has the authority to respond to this solicitation on the Offeror’s behalf, and certifies conformance with all Responsiveness Requirements listed above. _______________________________________________ Name of Respondent’s Organization _______________________________________________ Printed Name of Organization’s Authorized Representative _______________________________________________ ____________________ Signature of Organization’s Authorized Representative Date Contract No. DMS-17/18-044B Exhibit C ITN No.: DMS-17/18-004 SCS Attachment F – Definitions and Acronyms All personal pronouns used in the Contract, whether used in the masculine, feminine, or gender-neutral, shall include all other genders; the singular shall include the plural; and the plural shall include the singular. The following definitions and acronyms apply to the Contract in addition to the definitions in Chapter 287, Florida Statutes (F.S.) (2018), and Chapter 60FF-1, Florida Administrative Code (F.A.C.): ACD Automatic Call Distribution ANI Automatic Number Identification API Application Program Interface Business Days Monday, Tuesday, Wednesday, Thursday, and Friday, excluding weekends and State of Florida paid holidays as set forth in section 110.117, Florida Statutes. Centrex A partitioned Central Office based switching system programmed to meet the business needs of a specific customer group. Central Office A building to which subscriber phone lines are connected on a local loop. This location has telephone switches to switch calls locally or to a long-distance carrier office. Contractor The Responsive and Responsible Respondent(s), awarded a Contract, if any, pursuant to this ITN. CPI Cost Performance Index CPN Calling Party Number CSAB Communications Service Authorization and Billing system, more information can be found here: https://www.dms.myflorida.com/business_operations/telecommunications/place_sun com_orders Dashboard A user interface feature of a web portal that organizes and displays easy to read information about key performance indicators with the option to drilldown to lower level data for verification. Degradation The deterioration in quality, level, or standard of performance of a system, service, feature, or functionality. Quality, levels, and standards are provided in the SOW and SLAs. DID Direct Inward Dial DTMF Dual-Tone Multi-Frequency Contract No. DMS-17/18-044B Exhibit C End-of-Life The date identified by the original equipment manufacturer that a product or service will no longer be supported. End-of-Sale The date identified by the original equipment manufacturer when a product or service can no longer be ordered. ESF-2 Emergency Support Function 2 GETS Government Emergency Telecommunications Service Highly- available and Highly- reliable (HA/HR) Systems, services, and implementations designed to eliminate planned downtime and prevent unplanned downtime; methods utilize specific hardware, software, and processes; typically implemented in mission critical services. HA/HR systems are to have redundant (or backup) systems, components, and communication pathways such that they are highly resistant to failure. IETF Internet Engineering Task Force ISDN Integrated Services Digital Network comes in two types – BRI, which is 144,000 bits per second and is designed for the desktop, and PRI, which is 1,544,000 bits per second. PRI is designed for telephone switches, computer telephony, and voice processing systems. ISDN BRI Service offers 2B + D or two bearer channels and one D (data) channel. ITN Invitation To Negotiate ITU International Telecommunications Union IVR Interactive Voice Response LAN Local Area Network MACD Move, Add, Change, and Delete Mean Opinion Score A rating method representing the user perception of overall call quality. MFN-2 MyFloridaNet-2 MFN MyFloridaNet Multi-tenant An architecture in which a communication system provides service for more than one Customer group. Each group is logically separated within the system and can view and administer their group only. NANP North American Numbering Plan NAT Network Address Translation NGN-PS Next Generation Network Priority Service NOC Network Operations Center NPA Number Plan Area which identifies the three (3) digit area code. NXX A three-digit code in which N is any digit 2 through 9 and X is any digit 0 through 9. Describes the “Exchange Code” fields of a North American Numbering Plan telephone number. On-net SCS sessions which only traverse the Internet Protocol network. Contract No. DMS-17/18-044B Exhibit C Poisson One (P.01) The grade of service reflecting the probability that, at most, only one call out of one hundred calls could be blocked. PBX Private Branch Exchange PRI Primary Rate Interface is an enhanced T-1 which provides fast out-of-band signaling. PRI has 24 channels each of which is 64,000 bits per second, one of which is typically used to carry signaling for the other 23 channels. PSTN Public Switched Telephone Network PSAP Public Safety Answering Point Reply A formal response to this ITN. RFO Reason For Outage Respondent An entity who submits a Reply to this ITN. RFC Request For Comments (an official publication channel for the International Engineering Task Force). SBC Session Border Controller Single- tenant An architecture in which a communication system provides service for a single customer. SIP Session Initiation Protocol SIP Trunking A service offered by many Service Providers that connects a company's PBX to the PSTN via Internet using the SIP VoIP standard. SLA Service Level Agreement SOC Security Operations Center SOW Statement of Work SPI Schedule Performance Index State The State of Florida TDM Time-Division Multiplexing TSP Telecommunications Service Priority UC Unified Communication VoIP Voice over IP VoIP R- Factor A number or score that is used to quantitatively express the subjective speech quality in VoIP systems. WebRTC Web Real-Time Communications WPS Wireless Priority Services Contract No. DMS-17/18-044B Exhibit C ADDENDUM NO. 4 INVITATION TO NEGOTIATE (ITN) SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 Date: August 1, 2019 To: Prospective Respondents to ITN No: DMS-17/18-004 From: Jesse Marks, Procurement Officer Subject: Revision to the Procurement Officer ____________________________________________________________________________ 1. The Invitation to Negotiate, DMS-17/18-004, is hereby amended as follows and Section 1.6 Procurement Officer is replaced in its entirety: The Procurement Officer is the sole point of contact for this procurement. Direct all contact with the Department to the procurement officer in writing by email. Jesse Marks State Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 360G Tallahassee, FL 32399-0950 Phone: (850) 487-3977 Email: Jesse.Marks@dms.myflorida.com ***PLACE THE SOLICITATION NUMBER IN THE SUBJECT LINE OF ALL EMAILS TO THE PROCUREMENT OFFICER*** If a Respondent is claiming that any portion of an email is trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, the Respondent is to place the word “Confidential” in the subject line. (See also subsection 3.8.4 of this ITN for more information on confidential information.) Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and State holidays, Contract No. DMS-17/18-044B Exhibit C any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a Reply. Any such contact by an affiliate, a person with a relevant business relationship with a Respondent, or an existing or prospective subcontractor to a Respondent is assumed to be on behalf of a Respondent unless shown otherwise. Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under chapter 120, Florida Statutes. Any protest must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399- 0950. Protests may also be filed by fax at 850-922-6312 or by email at agencyclerk@dms.myflorida.com It is the filing party’s responsibility to meet all filing deadlines. The Procurement Officer should be copied on such filings. Contract No. DMS-17/18-044B Exhibit C ADDENDUM NO. 2 TO THE FOLLOWING INVITATION TO NEGOTIATE (ITN): SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 Date: May 21, 2019 To: Prospective Respondents to ITN No: DMS-17/18-004 From: Gerri Faircloth, Procurement Officer Subject: Updates to the ITN, Timeline Revision, and Correction to Department Answers _________________________________________________________________________________ 1. The Invitation to Negotiate (ITN) No.: DMS-17/18-004, is hereby amended as follows: 1.1. Subsection 2.3, Timeline of Events, is hereby amended as follows: REMAINDER OF PAGE INTENTIONALLY LEFT BLANK Contract No. DMS-17/18-044B Exhibit C TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. February 11, 2019 Deadline to submit questions to the Procurement Officer. 3:00 PM March 15, 2019 Department’s anticipated posting of answers to Respondent’s questions on the VBS. April 19, 2019 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM June 7, 2019 June 21, 2019 Public Opening. Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 2:30 PM June 7, 2019 June 21, 2019 Evaluation Phase. June 17, 2019 to July 29, 2019 June 26, 2019 to August 16, 2019 Evaluators’ Public Meeting to confirm scores Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM July 29, 2019 August 22, 2019 Negotiations Phase. August 5, 2019 August 26, 2019 to January 8, 2020 Negotiation Team Public Meeting Room 101 4050 Esplanade Way, Tallahassee, Florida 32399-0950 Conference call # 1-888-585-9008 Participant code: 982866470# 10:00 AM January 8, 2020 January 10, 2019 Post Notice of Intent to Award on the VBS. January 14, 2020 Contract Execution. TBD Contract No. DMS-17/18-044B Exhibit C 2. The Department’s proposed amendments to ITN No.: DMS-17/18-004, Addendum No.1, issued on April 22, 2019 is hereby amended as follows: 2.1 Item 1.a. of Addendum No.1, which amended ITN No: DMS-17/18-004, subsection 3.5, How to Submit a Reply, unintentionally omitted the first and last paragraphs from the original ITN No: DMS-17/18-004, subsection 3.5, How to Submit a Reply. These two paragraphs are now reinstated as part of ITN subsection 3.5, How to Submit a Reply, and are shown below in underlined text. Respondents are responsible for submitting their Replies by the date and time specified in the Timeline of Events of this solicitation. Respondents are to submit the Reply in a sealed box(es) indicating the Respondent’s name, the ITN number, and the Procurement Officer containing the following: 3.5.1 One (1) original, un-redacted bound paper version of the Reply, excluding the Vendor’s Service Catalog, and a paper copy of the Attachment G – Component Price Sheet in a separate sealed envelope. Also provide two (2) un-redacted bound paper copies of the Reply, excluding the Vendor’s Service Catalog and two (2) paper copies of the Attachment G – Component Price Sheet in a separate sealed envelope. 3.5.2 One (1) electronic original un-redacted version of the Vendor’s Service Catalog and one (1) electronic original un-redacted version of Attachment G - Component Price Sheet on a USB flash drive (CD/DVD format is also acceptable) in a separate sealed envelope. 3.5.3 Nine (9) electronic un-redacted copies of the Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable) excluding the Vendor’s Service Catalog and Attachment G - Component Price Sheet. Large files should be scanned as separate files, and; 3.5.4 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive, as described in subsection 3.8 of this ITN. Large files should be included as separate files. All electronic documents are to be searchable to the fullest extent practicable. Paper and electronic copies of Replies are to consist of identical information. In the event of a conflict between the copies, the original paper Reply controls. 2.2 Item 2.e. of Addendum No. 1, which amended Attachment A: Statement of Work, ITN No: DMS-17/18-004, subsection 8.2, Additional Centrex Services, item 1, unintentionally omitted the words “or less”. These words have been struck from the Statement of Work, subsection 8.2, Additional Centrex Services, item 1 as shown below. A minimum Customer order of five (5) lines or less in order is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 2.3 Item 4 of Addendum No. 1, which amended Attachment G: Component Price Sheet, is hereby deleted in its entirety and replaced with the Second Revised Attachment G: Component Price Sheet, attached to this addendum. This Second Revised Attachment G: Component Price Sheet unlocks the rows within the Assumptions section allowing Respondents to insert additional lines in conformance with the Component Price Sheet instructions. Contract No. DMS-17/18-044B Exhibit C 3. The Department’s responses to Questions #6, #69, and #92 of Addendum No.1, issued on April 22, 2019, are hereby revised as follows: Question Number Section Page Number Question Response 6 Attachment A, Section 2.1, Item 3 12 Can you clarify what a thorough training would require, and for which products See Attachment A, SOW subsection 3.43, Training. The training requirement for Contractor’s staff will vary according to the Service Categories being delivered by the Contractor, and the individual staff member’s responsibilities. The training provided by the Contractor will ensure that staff members working on the Contract are knowledgeable of the contractual requirements and are thoroughly capable of delivering the service(s) contemplated in the Contract. 69 5.2 84-86 What type of Single Sign On solution is being used? See response to Question #69. The Department does not have this information as Customers make their own decisions related to their business needs. 92 7 93 Is the state interested Quality Management for Rep Performance ect? Yes, Respondents may propose additional features as part of their Reply to this procurement. See Attachment A, SOW, ITN, subsection 3.11.1 Vendor’s Service Catalog. FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. End of Addendum No. 2 Contract No. DMS-17/18-044B Exhibit C ADDENDUM NO. 1 TO THE FOLLOWING INVITATION TO NEGOTIATE (ITN): SUNCOM COMMUNICATION SERVICES ITN NO: DMS-17/18-004 Date: April 22, 2019 To: Prospective Respondents to ITN No: DMS-17/18-004 From: Gerri Faircloth, Procurement Officer Subject: Updates to the ITN and Respondent Questions and Department Answers ____________________________________________________________________________ 1. The Invitation to Negotiate, ITN No: DMS-17/18-004, is hereby amended as follows: a. Subsection 3.5, How to Submit a Reply, is hereby deleted in its entirety and replaced with the following: 3.5.1 One (1) original, un-redacted bound paper version of the Reply, excluding the Vendor’s Service Catalog, and a paper copy of the Attachment G – Component Price Sheet in a separate sealed envelope. Also provide two (2) un-redacted bound paper copies of the Reply, excluding the Vendor’s Service Catalog and two (2) paper copies of the Attachment G – Component Price Sheet in a separate sealed envelope. 3.5.2 One (1) electronic original un-redacted version of the Vendor’s Service Catalog and one (1) electronic original un-redacted version of Attachment G - Component Price Sheet on a USB flash drive (CD/DVD format is also acceptable) in a separate sealed envelope. 3.5.3 Nine (9) electronic un-redacted copies of the Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable) excluding the Vendor’s Service Catalog and Attachment G - Component Price Sheet. Large files should be scanned as separate files, and; 3.5.4 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive, as described in subsection 3.8 of this ITN. Large files should be included as separate files. b. Subsection 3.6.7 is hereby amended as follows: 3.6.7 The Respondent must provide a Vendor’s Service Catalog with detailed pricing for all services and associated equipment Respondent proposes in this procurement. that is not otherwise provided for in Attachment G – Component Price Sheet. Contract No. DMS-17/18-044B Exhibit C c. Subsection 3.11.1, Vendor’s Service Catalog, is hereby amended as follows: 3.11.1 Vendor’s Service Catalog The Respondent must submit a Vendor’s Service Catalog of Respondent’s proposed services and associated equipment and pricing, which will become part of the final Contract, as modified during negotiations. The Respondent will provide the Vendor’s Service Catalog as if the terms and conditions of the Draft Contract are final. The Vendor’s Service Catalog should contain component pricing that contemplates fulfillment of all minimum requirements, with the understanding that there is no guaranteed minimum spend from the Department or the Customers. The Respondent must provide detailed pricing for all services and associated equipment Respondent proposes in this procurement. that is not otherwise provided for in Attachment G – Component Price Sheet. Respondents are instructed to only submit pricing for services that are within the contemplated scope of this procurement, including additional options or features proposed by the Respondent that are responsive to the Statement of Work. Services outside of the scope of this procurement will not be evaluated. If a Vendor’s Service Catalog in the final executed Contract includes services outside of the scope of the Contract, those services will not be considered part of the Contract, and will neither be included in the Communications Service Authorization and Billing System nor be offered to Customers. d. The sentence below is added to Subsection 3.12.4 as follows: Pricing in the Component Price Sheet and Vendor’s Service Catalog shall not include state of Florida and federal taxes. e. Subsection 4.4.4, Other Department Rights During Negotiations, is hereby amended as follows: d) Require any or all Respondents to address services, prices, or conditions offered by any other Respondent. Intentionally left blank. 2. Attachment A: Statement of Work, ITN No: DMS-17/18-004, is hereby amended as follows: a. Subsection 3.34, Online Portal for Self-Management, item 5, is hereby added as follows: 5. Add, change, and delete licenses as requested by the Customer. b. Subsection 3.44.1, item 4., the first sentence is hereby amended as follows: 4. Communications Management Plan is a deliverable subject to final acceptance by DMS. c. Subsection 5.1, Unified Communications System and Services – General Features, item 3. oo., is hereby amended as follows: oo. Call Center (basic, standard, and premium) Contract No. DMS-17/18-044B Exhibit C d. Subsection 6.2, SIP Trunking Features, item 3 is deleted in its entirety and replaced with the following: 3. Offer the capability to intercept calls and play announcement for any SIP Trunk phone number. e. Subsection 8.2, Additional Centrex Services, item 1 is hereby amended as follows: 1. A minimum Customer order of five (5) lines in order is required to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. 3. Attachment B: Draft Contract, ITN No: DMS-17/18-004, is hereby amended as follows: a. Section 1.4.1, Suspension of Work, is hereby amended as follows: 1.4.1 Suspension of Work The Department may, at its sole discretion, suspend any or all activities under the Contract, at any time, when it is in the best interest of the State of Florida to do so. The Department may, at its sole discretion, suspend the Contract at any time, when in the best interest of the Department or Customer to do so. The Department or the Customer will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the activities associated with the Contract, . Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract.. Suspension of work will not entitle the Contractor to any additional compensation. b. Section 3.5, Payment Invoicing, is hereby amended as follows: 3.5 Payment Invoicing The Contractor will be paid upon submittal of an invoice to the Department after delivery and acceptance of commodities or contractual services is confirmed, and the invoice is accepted by the Customer. The Contractor shall submit invoices for fees or other compensation for services or expenses in detail sufficient enough for a proper pre-audit and post-audit and contain the Contract Number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed and Contractor will follow all invoice directives in the Statement of Work. c. Section 10.3, Remedial Measures, is hereby amended as follows: Upon becoming aware of an alleged security breach, Contractor’s Contract Manager must set up a conference call with the Department’s Contract Manager. The conference call invitation must contain a brief description of the nature of the event. When possible, a thirty (30) minute notice will be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call will be scheduled. All available information must be shared on the call. The Contractor must answer all questions based on the information known at that time and answer additional questions as additional information becomes known. Contract No. DMS-17/18-044B Exhibit C The Contractor must provide the Department with final documentation of the incident including all actions that took place. If the Contractor becomes aware of a security breach or security incident outside of normal business hours, the Contractor must notify the Department’s Contract Manager and in all events, within one (1) business day. Intentionally left blank. d. Section 19, Performance Bond, the first paragraph is hereby amended as follows: SECTION 19. PERFORMANCE BOND Within thirty (30) days of Contract execution, Contractor will deliver to the Department’s Contract Manager a Performance Bond in the amount of $60 $10 million. The bond shall be used to guarantee satisfactory performance by the Contractor throughout the term of the Contract. 4. Attachment G: Component Price Sheet, ITN No: DMS-17/18-004, is hereby revised in accordance with the amendments set forth in the Revised Attachment G: Component Price Sheet attached as part of this addendum. Enclosure: Addendum No 1, Questions and Answers Exhibit Revised Attachment G: Component Price Sheet THIS SPACE INTENTIONALLY LEFT BLANK Contract No. DMS-17/18-044B Exhibit C Invitation to Negotiate SUNCOM Communication Services ITN NO: DMS-17/18-004 Addendum No. 1 Questions and Answers Exhibit The Department’s responses to timely submitted questions are below. Question Number Section Page Number Question Response 1 NA NA What is the actual timeline for product implementation for whomever earns this bid? See Attachment A, Statement of Work (SOW) subsection 3.44.2, Project Management Implementation Phase and subsection 3.45, Services Infrastructure Checklist. 2 Attachment A, Section 1.4 9 If a vendor is provided an award, will existing services under that vendor which are already in place, continue as is? If the vendor is provided an award, Customers can continue to receive services from that same vendor. 3 Attachment A, Section 1.4 9 If a new vendor is provided an award, how will the agencies be communicated of the award and services the said vendor provides? DMS provides information to SUNCOM customers. 4 Attachment A, Section 1.4 9 If the agencies do not wish to procure from the awarded agreement, will they be able to procure the same services outside the award? Refer to section 282.703, Florida Statutes. 5 Attachment A, Section 1.4 9 If a vendor is provided an award, can you please describe the process if a vendor has changes to their business (ie: legal name change), how amendments be addressed? The Department’s processes for handling a contractor’s changes to their business and possible contract amendments are reviewed and addressed on a case- by- case basis. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 6 Attachment A, Section 2.1, Item 3 12 Can you clarify what a thorough training would require, and for which products? See Attachment A, SOW subsection 3.43, Training. 7 Attachment A, Section 3.5 27 Can you please describe the bandwidth requirements of the MPLS network connection required. Attachment A, SOW subsection 3.15, Connection with MyFloridaNet, describes the amount of bandwidth required for the interconnection. 8 Attachment A, Section 3.5 27 Is awarded vendor allowed to procure the bandwidth requirements in this section from any supplier of the awarded vendor’s choice. Yes. 9 Attachment A, Section 3.22 31 Contractor WebPage – Is this a mandatory requirement of all awarded vendors? Bas [sic] Yes, see Attachment A, SOW subsection 3.22, Contractor Webpage. 10 Attachment A, Section 5.2.2, Item C 85 Can you provide an example of voice activation? For example, allowing the subscriber to dial a phone number using speech instead of entering the digits in the UC user interface. 11 Attachment A, Section 5.2.2, Item J 85 In regards to calandering [sic], update status based off of calander [sic], is there a calander [sic] that is widely adopted throughout the State? The Department does not have this information as Customers make their own decisions related to their business needs. 12 Attachment A, Section 7.1, Item 1 - 15 93 CRM Integration- Is there a CRM that is widely adopted? No. 13 Attachment A, Section 7.1 92/101 Can the premises equipment required (phones, gateways, monitoring equipment, and SBCs) be satisfied by a response in Section 5, or must they be explicitly listed in the Section 7 catalog? If the Respondent is seeking to provide a Service Category, a response should be provided to each subsection in the Attachment A, SOW where applicable to the Respondent’s proposed solution. It is the Respondent’s responsibility to ensure responses are properly aligned with the corresponding Statement of Work sections. The Respondent must provide the Department with an Attachment G – Component Price Sheet Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response and must provide a Vendor’s Service Catalog with detailed pricing for all services Respondent proposes to provide in its Reply to this procurement. 14 ITN 3.11.1 and Attachment A, Section 4.5 5/30 & 71/101 What is the difference between the Vendor’s Service Catalog and the CSAB Service Catalog? The Vendor’s Service Catalog contains detailed pricing for all services Respondent proposes to provide in its Reply to this procurement. See Item # 1.b. and 1.c. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. The CSAB Service Catalog will contain the catalog of services, approved by the Department, and entered into the CSAB system available for ordering by Customers. 15 Attachment A, Sections 3.30, 3.30.1, 3.30.2, and 3.44 41/101 & 55/101 These sections do not indicate whether the respondent is to provide a response. Will the Department please clarify whether we are to provide a response to these sections? For Attachment A, SOW subsection 3.30, Contractor Meetings with DMS, which includes 3.30, 3.30.1, 3.30.2, and 3.30.3, no response is required to these sections. For Attachment A, SOW subsection 3.44, Project Management, which includes 3.44 and 3.44.1 through 3.44.5, the response block listed on page 60 of the ITN applies to all of subsection 3.44, Project Management. 16 Attachment A, Section 6.2, Item 3 91/101 Item 3. Offer call transfer intercept announcement which routes calls to a phone number with informative announcements. Can you clarify the difference between standard intercept announcement and call transfer intercept announcement? See Item # 2.d. of this addendum. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 17 Attachment A, Section 8.2, Item 1 99/101 Item 1. A minimum Customer order of five lines or less in order to establish a new Centrex system. The monthly recurring line charge will be inclusive of all service cost components. Please confirm the words “or less” are supposed to be “or less” and not “or more”. See Item # 2.e. of this addendum. 18 Attachment G Category 1 On the Category 1 Single tab the pricing is all based on the number of lines. Will DMS please define what a line is? A line is equivalent to a licensed subscriber with a unique number or extension that has a monthly recurring charge. 19 Attachment A, Section 5.1, Item 1 82/101 Will DMS please confirm local, long distance, and toll-free access are to be included in all single-tenant and multi- tenant solutions? Confirmed. 20 NA NA Will an eligible or required user be able to purchase off this new SUNCOM contract using the Services Catalog to either expand their existing system or buy a brand-new premise-based system (HW/SW and services)? Yes. 21 NA NA In a single-tenant environment (premise- based), will there be a fixed term (i.e. 36 or 48 months) for these specific products and services? The Department has not specified the term for single-tenant systems. Vendors are permitted, but not required, to include pricing information on terms. See ITN, subsection 3.11.1.1. The Customer, Department, and SCS Contractor will agree upon the term in the CSAB work order. 22 NA NA Is the State / DMS looking for a single vendor to support all of the existing voice systems in order to provide the same level of service statewide, also enabling DMS is seeking to establish through this ITN a contract or contracts (Contract) for a collection of voice services. See ITN, subsection 1.1, Solicitation Objective, subsection 1.4, Goals of Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response a phased approach migration to a Cloud environment? the ITN, and subsection 5.1, Rights for Award, regarding one or multiple contracts. 23 NA NA Can the selected vendor add or change services within the service catalog once on the State contract? For example, add a new device, an application or solution in order to meet the specific requirements of an agency; add new Cloud services that are not currently available; or update the service catalog with a new release to an existing application? Changes in services, features, equipment, or technology in the same, alternative, or equivalent form within the scope of the Contract are permissible updates and are subject to prior DMS approval and inclusion of the services in CSAB is solely within DMS’s discretion. See Attachment A, SOW subsection 1.5, Updates to Services or Equipment and subsection 4.5, Communications Service Authorization and Billing Service Catalog. 24 NA NA Is the end customer responsible for the cost of the MFN connection between their core sites and remote sites? Yes. 25 Attachment G – Component Price Sheet (Service Category 1 – UC – Single-tenant) 1 Based upon the State's definition of a single-tenant vs. multi-tenant on page 82 of Attachment A: Statement of Work, single-tenant implementations are premises-based at a customer specified location. However, the pricing worksheet asks for a monthly price for the various system capacities identified. Monthly pricing typically applies to a cloud-based environment. Is it the State's intent to have this single-tenant premise-based solution a Cloud solution? Or should it be a purchase price of HW/SW plus any applicable monthly recurring services? Monthly pricing applies to single-tenant and multi-tenant service offerings. This statement, however, does not restrict Respondents from proposing other price structures, or solutions, in the Vendor’s Service Catalog. 26 NA NA Is it the State's intent to migrate all premise-based solutions to Cloud offerings? Please see Attachment A, SOW subsection 1.4, Service Objectives. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 27 Attachment G - Component Price Sheet (Service Category 1 - UC - Single-tenant) 1 The capacities identified for a single- tenant (i.e. 50 or 200 users) appear to be fairly small in size. Are we to assume that this is an entirely new agency / customer or could it potentially be a remote site to a larger / existing entity? The capacity was not intended to be associated with any particular customer. 28 NA NA What will be the SUNCOM service fees for Cloud services between DMS and the end customer? The Department cost recovery fees for SCS, established by the Department, have not yet been determined. 29 1.2 7 Will the state choose providers based on geography covered by that particular provider or are they looking for a single source provider? Selection criteria for award selection is set forth in ITN subsection 4.5.2, Selection Criteria. See ITN, subsection 1.1, Solicitation Objective, subsection 1.4, Goals of the ITN, and subsection 5.1, Rights for Award, regarding one or multiple contracts. 30 1.2.1 9 Can providers partner together based on geography to provide a more comprehensive solution? Yes, see ITN subsection 3.13, Subcontracting. 31 1.4 11 Is the State of FL preference ala carte pricing or a tiered pricing table? The state does not have a preference and Respondents may propose any rate structure. 32 2.1.6 15 What is the estimated total number of call paths that will be needed? The Department does not have this information as Customers make their own decisions related to their business needs. Currently, there are approximately 10,000 SIP trunk call paths ordered by SUNCOM customers. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum orders under any new Contract. 33 4.14.5 64 Confirmation Needed: The state is requesting a minimum of 80Kbps per voice path? The Respondent must propose solutions which provide the appropriate call quality and conform with the minimum requirements set forth in Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response Attachment A, SOW subsection 6.1., SIP Trunking Minimum Requirements. 34 14.1.2 99 Is it possible to have a list of all locations in Excel format? This question is unclear. Information may be provided during the Negotiation Phase of the ITN. 35 Attachment A, Section 3.28 39-40 For security and backup purposes, would the State accept both on-premise and cloud solutions in a hybrid configuration? Yes. 36 Attachment A, Section 7.2 93-94 Approximately, how many call center agents does the State currently utilize? These are Customer specific applications and the Department does not have access to this information. 37 Attachment A, Section 2 12 Does the manpower requirement change if the Contractor does not reply to all four categories in the pricing option? This question is unclear. The staffing and personnel levels may vary depending on service categories offered. However, key staff requirements apply to all vendors. 38 Attachment A, Section 3.30.3 42 At what point does the State want to the Contractor to provide the manpower, circuits etc.? See Attachment A, SOW subsection 3.44 Project Management. 39 Attachment A, Section 1.6 11 Can you provide the address of the data centers where we will be terminating circuits from our cloud data centers to the State? The MFN-2 core nodes are in Tallahassee, Miami, Jacksonville, Tampa and Orlando. 40 Attachment A, Section 6 89 What will the Data Circuits from our cloud data centers to the state data center terminate on – a demarc router provided by the contractor or by the State? The Respondent should propose their design for consideration, which may include termination of the circuit on a Contractor managed router in the MFN node. Contractor access circuits will eventually be terminated on a MFN core router. 41 Attachment A, Section 5.1 82 Please describe how the state plans to use Operator assistance. Customers call an Operator for assistance when they have questions or concerns about placing calls. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 42 Attachment A, Section 5.1 84 Can the State provide an estimate of toll free numbers or DIDs associated with contact center. The Department currently has over 2,000 toll free numbers. It is unknown how many of these numbers are associated with a contact center. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum orders under any new Contract. 43 Draft Contract, Section 1.1 & 1.2 3 Is the Initial Term and the Term Renewal language negotiable? Contract renewal terms are subject to section 287.057(13), Florida Statutes, and Rule 60A- 1.048, Florida Administrative Code. See ITN subsections 4.4.1, Phase 2 – Negotiations Process – General Overview, and 4.4.4, Other Department Rights During Negotiations. However, no such modifications are guaranteed and replies should be submitted as if the current draft contract terms apply. See ITN subsection 3.9, General Instructions to Vendors, and Form 7 – Mandatory Responsiveness Requirements. 44 Draft Contract, Section 3.5 6 What constitutes invoice acceptance? See Item # 3.b. of this addendum and Attachment A, SOW Section 4, Business Operations. 45 Draft Contract, Section 3.10 6 Is the State exempt from federal taxes? Yes, see Attachment A, SOW subsection 4.6, Taxes and Government Sanctioned Fees in the Communications Service Authorization and Billing Service Catalog. 46 Draft Contract, Section 8.3 13 If the indemnification terms are accepted, can this be limited to US IP protection only? See ITN subsections 4.4.1, Phase 2 – Negotiations Process – General Overview, and 4.4.4, Other Department Rights During Negotiations. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response However, no such modifications are guaranteed and replies should be submitted as if the current draft contract terms apply. See also ITN subsection 3.9, General Instructions to Vendors, and Form 7 – Mandatory Responsiveness Requirements. 47 Draft Contract, Section 9.4 15 Development is not contemplated under this agreement. What Work Product does the State think might be included? This is standard contract language in the Department’s contracts. 48 Draft Contract, Section 10.5 17 What type of certificate is required? Is cyber insurance COI acceptable? The Department does not have a template for this certification. Contractor must annually demonstrate to the Department’s satisfaction that it is in compliance with the Warranty of Security in Attachment B, Draft Contract subsection 10.2, Warranty of Security. 49 Draft Contract, Section 12.3 19 If liquidated damages would be accepted, can they be on a prorated basis for the value of services? See Attachment B, Draft Contract subsections 3.6 Service Level Agreement, 10.2 Warranty of Security, and 14.4 Data Access for the application of liquidated damages. 50 Draft Contract, Section 19 25 Will this amount be prorated for the actual amount of categories Contractor responds? See Item # 3.d. of this addendum and see response to Question # 46. 51 Invitation to Negotiate, Section 3.12 17 Regarding the Component Price Sheet (Attachment G), do the charges and fees indicated exclude taxes? See Item #1.d. of this addendum. 52 Invitation to Negotiate, Section 2.2 6 Will the State allow for additional clarifying questions once they release the initial response to questions? No. Vendors invited to participate in phase two, negotiation phase, are permitted to ask additional questions. 53 Invitation to Negotiate, Section 3.5.1 9 In the spirit of economically prepared responses, would the State consider increasing the number of electronic copies (CD/DVD/Flash) and reducing the Yes, see Item #1.a. of this ITN. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response number of additional printed paper copies (9)? 54 F963 SLA 3 Can you please define in more detail what is requested when stating call will be answered within 11 seconds for Operator Assistance? Customer calls to the Operator shall be answered within eleven (11) seconds of the call being setup. 55 Invitation to Negotiate, Section 3.7 and Draft Contract Section 19 ITN – 11 Draft Contract - 25 In the Invitation to Negotiate, Section 3.7, a requirement is listed for a letter of bondability for a performance bond in the amount of $10 million. However, in the draft contract, Section 19, a bid bond in the amount of $60 million is listed. Can you please clarify? See Item #3.d. of this addendum. 56 Invitation to Negotiate, Section 3.11 & 3.12 15 of 30 & 17 of 30 If all submitted pricing must be provided as if the terms and conditions of the Draft Contract are final, with no guaranteed minimum spend from the Department or the Customers, then will the evaluation process include the understanding that unit prices on the Component Price Sheets may seem artificially high due to Performance Bond and other cost recovery for what might be very low volume quantities, and that those unit prices would be expected to be lowered during the negotiation phase? Would the Department like to suggest any guidance for clear and accurate presentation in this regard? The evaluation phase of the ITN does not contemplate the evaluation of a Respondent’s submitted Component Price Sheet or the Vendor’s Service Catalog. Please refer to ITN Section 4.3, Evaluation of the Reply, and Attachment H – Evaluator Scoring Workbook. 57 Invitation to Negotiate, Section 3.11 & 3.12 15 of 30 & 17 of 30 Regarding the text, "…the final Contract, as modified during negotiations", will the Department please provide a list of any and all service specific terms and Response to questions 1 through 3: See response to Question #46. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response conditions, and contractual terms and conditions, that would be entirely excluded from any negotiations at all? 1. Will the State allow Vendors to provide service specific terms and conditions for the State’s consideration? 2. Will the State allow Vendors to take exception, request clarification, or provide redlines to terms and conditions of the bid during Phase 1 and/or Phase 2 of the ITN? 3. Will the State negotiate contractual terms and conditions during Phase 2 of the ITN? 4. Will the State provide all policies, protocols, and procedures the State deems applicable to this ITN? Response to question 4: The Department does not have this information as Customers have their own unique policies, protocols, and procedures. 58 Invitation to Negotiate, Section 4.4.4 21 If any or all Respondents are required to address services, prices, or conditions offered by any other Respondent(s), does that mean submitted proposals or portions of proposals will be shared among competitors? What will be the rules and guidelines for providing information from one Respondent with another? See Item # 1.e. of this addendum. 59 Attachment A: Statement of Work 83 oo: Contact Center (Basic, Standard and Premium) See Item #2.c. of this addendum and the Revised Attachment G – Component Price Sheet attached as part of this addendum. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response Can you define the functionality that should be included in the 3 contact center options? 60 Attachment A: Statement of Work 83 oo: Contact Center (Basic, Standard and Premium) Can you more clearly define the SLA requirements for the 3 contact center levels? This question cites to page 83, subsection oo. but incorrectly refers to this subsection as relating to Contact Center. Attachment A, SOW subsection 5.1, Unified Communications Systems and Services – General Features, 3.oo. on page 83 relates to Call Centers. There are SLAs for Service Category 3 – Contact Centers, which apply to both single-tenant and multi- tenant Contract Centers. The Call Center SLAs are in Service Category 1. See response to Question #59. 61 Attachment A: Statement of Work 83 pp. Call Center desktop client Can you define the functionality for the desktop client? It is up to the vendor to describe the functionality of the desktop client. 62 Attachment A: Statement of Work 83 pp. Call Center desktop client Can you define the SLAs for the desktop client? The Call Center SLAs are in Category 1. 63 Attachment A: Statement of Work 83 Contact Center functionality and the respective SLAs are defined in Category- 3, why is it also included in Category-1? Contact Centers are not included in Service Category 1. 64 ITN No.: DMS- 17/18-004 Document There is no mention of FedRAMP compliancy which has become a requirement for hosted and managed services for State programs that receive partial or full federal funding. Does the State expect the hosted and multi-tenant options for Cat-1 and Cat-3 to comply with the FedRAMP? The Department expects the Contractor(s) to comply with any applicable federal requirements. See Attachment B, Draft Contract subsection 6.1, Conduct of Business. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 65 Attachment A: Statement of Work 92 Will the Department please provide a summary list of contact center minutes of use per Agency and per primary call center number, for each of the past twelve months? This information is not available to the Department. 66 5.1 82 - 84 What is meant for Multi-Tenant Environments? Is this to allow for different SoFL divisions to share the same call processing platform or is this for a Centralized Hub/Spoke arrangement of multiple sites of same SoFL division? Multi-tenant is defined in Attachment F – Definitions and Acronyms. 67 5.1 82 - 84 Is the Toll Free requirement for individual sites or will all Toll Free be handled in a Call Center Environment? Toll-free is not limited to Call Center environments. 68 5.2, #2c. 85 Bullet C Supports Voice Activation that integrates seamlessly with other business communications systems. What type of other business communications systems will need to be integrated with any proposed solution. The Department does not have this information as Customers make their own decisions related to their business needs. 69 5.2 84 - 86 What type of Single Sign On solution is being used? See response to Question #69. 70 2 5 The Department has opted to solicit using an Invitation to Negotiate (ITN). In order to provide the best value to the Department, vendor would like to offer its solutions and pricing under contract and Service Level Agreement (SLA) terms that, in some cases, differ from the Draft Contract and SLAs referenced in the See response to Question #46. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response ITN. Please confirm whether bidder should submit proposed alternative contract and SLA terms with its submission and that, if down-selected, vendor and Department will engage in negotiations to reach agreeable terms prior to any award. 71 1.4.2 - Termination for Convenience 4 The language in the Department's contract does not require any advance notice to terminate for convenience and vendor would like to request a reasonable amount of advance notice. Would the Department consider adding a 30 day advance notice requirement to terminate any particular service and a 180 day advance notice requirement to terminate the agreement? The Department has agreed to the 180 day advance notice to terminate the agreement in a previously negotiated agreement, so we would like to request the same language for this agreement. See response to Question #46. 72 3.3(b) Preferred Pricing 5 Vendor's product offerings to its public sector customers are competitively priced and provide a great value to our customers. In a previously negotiated agreement, the Department did not require a guaranteed maximum price nor did it require pricing not to exceed pricing offered under comparable contracts that are similar in size, scope and terms. Given this, would the Department consider similarly removing these two See response to Question #46. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response obligations from the Draft Contract? Alternately, vendor would recommend the Department instead limit the definition of comparable contracts with the State of Florida or its localities. 73 7.8 Time is of the Essence 12 This language is written fairly broadly and we've noted that this language does not appear in a previously negotiated agreement with the Deparatment [sic]. Given this, would the Department be agreeable to removing this section from the Draft Contract? If this is not possible, since the Service Level Agreements included with the ITN provide very specific timelines and performance metrics, would the Department instead consider tying this Time is of the Essence language specifically to the SLA requirements? See response to Question #46. 74 8.3 Indemnification 13 - 14 The indemnification language is written fairly broadly and does not exclude instances resulting from the negligence of the Department or an end user (which the Department has agreed to in a previously negotiated agreement). Would the Department consider clarifying that the indemnification obligation only apply to third party claims, be limited to direct personal and property damages only and not apply to any loss caused by the negligence of the Department or an end user? See response to Question #46. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 75 10.1 Duty to Provide Secure Data 15 - 16 Does the Department anticipate that any Protected Health Information ("PHI") will need to be received, maintained or transmitted in the provision of the services requested under this ITN? There may be instances where a Contractor will receive PHI. The Department expects the Contractor(s) to comply with any applicable federal requirements. See Attachment B, Draft Contract subsection 6.1, Conduct of Business. 76 10.2 Warranty of Security 16 This language includes a general prohibition that vendor will not perform any services from outside of the United States. A portion of vendor's services require some offshore support. If vendor provides a list of those services that require offshore support and information on the type of offshore support to be provided, would the Department consider waiving or clarifying this provision for the identified services? See response to Question #46. 77 19 Performance Bond 25 - 26 The $60M amount of the performance bond appears to correspond to the estimated annual total expenditures on the contract. If selected, can this amount be revised to the amount of business actually awarded (since the ITN states that an award can be made to multiple vendors)? See response to Questions #46 and #55. 78 PUR 1000 Limitation of Liability The Draft Contract does not include a Limitation of Liability provision, so it is our understanding that the Limitation of Liability language in PUR 1000 will apply. Would the Department consider revising the dollar amount of the contract or purchase order to be no more than the See response to Question #46. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response total 12 preceding months of annual revenue? 79 The State mandates connectivity between MFN and the Contractors network. What are the physical addresses that this would take place at? See response to Question #39. 80 Are the minimum requirements listed by section the Statement of Work absolute or can the respondent discuss alternative ways to address these based on product details? See response to Question #46. 81 How does the required Service Catalog correlate to the Attachment G – Component Price Sheet? Is the Service Catalog meant only for pricing items outside of or in addition to Attachment G? Or, if the Service Catalog must contain all items from Attachment G, can the respondent add other necessary pricing elements to the catalog and reference these in the assumptions sections of Attachment G? See Item # 1.b. and 1.c. of this addendum and the Revised Attachment G – Component Price Sheet attached as part of this addendum. 82 What format is required for the Vendor Service Catalog? There is no required format, but Vendor’s Service Catalog must comply with the terms in ITN subsection 3.11, Vendor’s Pricing. 83 7.2 Question 5 93 The ability to build not-ready codes and the ability to automatically interrupt any not-ready code, which allows an agent to temporarily not receive calls, as call volumes increase, excluding break This is a Customer preference for a specific feature which will be requested by Customers. Customers will select their desired functionality from the functionality proposed in the CSAB Service Catalog, so Respondents should Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response codes (when an agent is on break). Would you prefer through Workforce Intelligence have rules that add other agents for those times and then release them back to the skills they were working once your Calls are within your defined SLA? propose a suite of services with features and corresponding pricing. 84 7.1 Question 13 93 Through Voice Recognition or by entering numeric digits? The Respondent should provide all options which are offered for verifying caller identity if submitting a Reply which proposes to provide Contact Centers. 85 7.3 Question 1 94 What languages are required? This is a Customer preference, for a specific feature, which will be requested by Customers. 86 7.3 Question 4 94 Please list the CRM, DB's, ERP, ect that you would like integrations with. These are Customer specific applications and the Department does not have access to this information. 87 7.3 Question 11 94 Please describe what you mean by retrieval recall. Retrieval/recall means the ability to retrieve Customer interaction with the IVR. 88 7 93 How many call centers does the state have across all agencies and special districts? See response to Question #86. 89 7 93 Approximately how many total agents See response to Question #86. 90 7 93 Can you list the agencies, with total agents at each location, supervisors/Managers and the systems at each that would need to be integrated with per location. Also the intent of the integration? To provide Screen Pop, Memorialization of transactions in CRM/DB/ERP/Ticketing systems at each agency? See response to Question #86. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 91 7 93 Can you provide; Max Busy Hour, Average Handle Time, Avg Time in Queue, Avg Post Wrap work time by each contact center? These are Customer specific statistics and the Department does not have access to this information. 92 7 93 Is the state interested Quality Management for Rep Performance ect? Yes, Respondents may propose additional features as part of their Reply to this procurement. See Attachment A, SOW, subsection 3.11.1 Vendor’s Service Catalog. 93 7 93 Does the State take any payments such that a PCI level 1 is required? The Department and its Customers do not take payments that require a PCI level 1 at this time. 94 7 93 Does the State have any agencies that require FEDRAMP environment? The Department is not aware of any agencies that require FEDRAMP environment. 95 7 93 Does the state have outbound dialing (agent, agentless voice, SMS) campaigns? How many Agencies and what do the ones that have the need require from the outbound? Yes. These are Customer specific applications and the Department does not have access to this information. 96 7 93 Are most of the centers inbound and outbound (besides campaigns) Most of the Contact Centers are inbound. 97 7 93 Will you have Click to Talk entry points on your websites for customers to click on and then have the system prompt them for a phone number for an agent to call back on when there is an available agent? Attachment A, SOW subsection 1.4, Service Objectives, states “SCS Customers range from small to very large with a wide diversity of communications requirements to meet their business needs.” Customers will select their desired functionality from the functionality proposed in the Service Catalogs, so Respondents should propose a suite of services with features and corresponding pricing. If a feature is offered and meets the Customer’s needs, then it could be ordered. 98 7 93 Will any of your departments require Voice or Chat bots to answer questions The specifics of how Customers utilize current products, and how those will be used in the Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response like "what is the status of my case" "How much is my check". Do you have Departments with long wait times usually for the same few questions? future is not known. Customers will select their desired functionality from the functionality proposed in the CSAB Service Catalog, so Respondents should propose a suite of services with features and corresponding pricing. If a feature is offered and meets the Customer’s business needs, then it could be ordered. 99 7 93 Does the state require the ability to esculate a chat into a call? No. Customers will select their desired functionality from the functionality proposed in the Service Catalogs, so Respondents should propose a suite of services with features and corresponding pricing. If a feature is offered and meets the Customer’s business needs, then it could be ordered. 100 7 93 Does the State need the ability to add and subtract agent licenses as needed? Yes, see item #2.a. of this addendum. 101 In the SLA attachment, will consideration be given in the timelines for new locations that require the vendor to build out their network if it does not already exist to the client’s premises? See response to Question #46. 102 While we realize that the deadline for questions is today, should the answers to any questions cause us to have more, will there be a later period where we can ask for clarification? Not prior to the negotiation phase. Vendors invited to participate in phase two, negotiation phase, are permitted to ask additional questions 103 Will you be open to answering additional questions after today’s date? Not prior to the negotiation phase. Vendors invited to participate in phase two, negotiation phase, are permitted to ask additional questions. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 104 Attachment A, 3.16 28 Describe the Interoperability needed with MyFloridaNet. Contractors shall interconnect with MFN as described in Attachment A, SOW Section 3.15, Connection with MyFloridaNet. 105 Attachment A, 3.16 28 Where are the two locations where the Interoperability is needed with MyFloridaNet? See response to Question #39. Vendor may propose connection to any two of these core nodes. 106 Attachment G, pricing sheet Cat 1, single Can the pricing be broken down to just include phone features instead of including call center features, PC-based receptionist, etc. since these features are addressed in other tabs? Please follow the instructions in the Revised Attachment G- Component Price Sheet attached as part of this addendum. Each tab has areas for Respondents to provide assumptions upon which the proposed pricing is based. Vendor-proposed breakdown of prices can be included in the Vendor’s Service Catalog. 107 Attachment G, pricing sheet Cat 4, row 9 Describe what the size of system is that you would like pricing for. See Revised Attachment G – Component Price Sheet attached as part of this addendum. The Centrex Establishment Charge is independent of the number of main stations which will be served by the Vendor’s Central Office switch. 108 Attachment G, pricing sheet Cat 4, row 14 Define “Mainstation.” Mainstation means any Centrex line terminated on a Contractor’s Centrex switch. 109 Attachment A Can we opt out of the SOC requirement? If not can we subcontract it? Opting out is not possible. Subcontracting is an option. 110 ITN, 4.5.1 22 Confirm whether this is single or multi- award – this Section suggests single, Section 5.1 reserves the right to multiple, Section 5.2 suggests multiple. See ITN subsection 1.1, Solicitation Objective. 111 ITN, 4.5.2 22 If we don’t bid ALL services, will we be rated lower? See ITN, subsection 4.3.1, Scoring of Response to the Statement of Work. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 112 Attachment B, 1.3 3 Can the State please describe the circumstances (other than Termination under Section 1.4) under which such Transition Services would be required DURING the 5-year Contract term? Customers may request a transition to new or changed services during the Contract term. 113 Attachment B, 1.4 4 Would the State/Department/Customer permit CLECs (which are registered resellers of telecommunication services pursuant to agreements with underlying carriers for the services) to pass through to them the Early Termination Fee they are charged by the underlying carrier(s) due to the early contract termination? No. 114 Attachment B, 3.3 5 Will the State/Department/Customer allow for price increases should economic/market conditions so dictate See Draft Contract, Section 3, Payment and Fees, and PUR 1000 Section 4, Price Changes Applicable only to Term Contracts. 115 Attachment B, 3.6 6 Will the State/Department/Customer consider using Awardee-provided SLAs in lieu of Attachment C – Service Level Agreements? See response to Question #46. 116 Attachment B, 6.6, 13 10 Will the State/Department/Customer consider entering into an NDA if and when Contractor is asked to provide information under Section 6.6 or Section 13? No. 117 Attachment B, 14.2.1 22 In lieu of refresh screening every 5 years, given that the term of the Contract is 5 years, will the State/Department/Customer accept an annual certification as to the clean criminal background of Contractor’s personnel? No. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 118 Attachment B, 14.3 22 In lieu of this audit and inspection, will the State/Department/Customer accept an annual certification as to the clean criminal background of Contractor’s personnel? No. 119 Attachment B, 14.4 23 In lieu of creating a new policy for protection of State of Florida Data, will the State/Department/Customer accept a company’s general data protection policy, provided that it meets the substantive requirements of Section 14.4? See response to Question #46. 120 Attachment B, 19 25 Will the State please explain the basis for the amount of the bond? Will the state consider tying the bond amount to the award amount? Will the State consider waiving the performance bond requirement? See response to Questions #46 and #55. 121 Attachment A, 3.19 30 In the event that bandwidth upgrades are desired, upgrading/downgrading of a service/bandwidth is usually subject to availability and may be require additional construction, equipment, and/or a change in the rates set forth in the Proposal. If such additional costs are involved, will the State be willing to issue a change order or modification accordingly? No. 122 Attachment A. Staffing. 2.5 Engineering and Design Manager 15/101 The State will always have support from an Engineering and Design Manager, can the exclusivity requirement be discussed? See response to Question #46. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 123 Attachment A. Staffing. 2.6 Operations and Security Manager 16/101 The State will always have support from an Operations and Security Manager, can the exclusivity requirement be discussed? See response to Question #46. 124 Attachment A. 2.8 Network Operations Center and Security Operations Center Staffing 17/101 Can the SOC services be covered from the NOC? This question is not clear. The NOC and SOC can be in the same facility. See Attachment A, SOW subsection 3.23, Network Operations Center. 125 Attachment A. 3.15 Connection with MyFloridaNet. #1 27/101 Please provide a list of locations (physical addresses) that could be use for interconnects with MFN See response to Question #39. 126 Attachment A. 3.15 Connection with MyFloridaNet. #1 27/101 Are this locations state’s Data Center or Hosting Facilities operated by somebody else - If the latter who is the operator of these facilities The MFN nodes are managed by Harris Corporation and operated by Harris Corporation subcontractors. 127 Attachment A. 3.15 Connection with MyFloridaNet. #4 27/101 Please provide details about the State’s IP addressing plan and overall network architecture Please refer to the MFN-2 User Guide: https://www.dms.myflorida.com/content/downloa d/132643/825368/MFN- 2_49_User_Guide_RevC.docx 128 Attachment A. 3.15 Connection with MyFloridaNet. #7 27/101 Please provide details about the Quality of Service schema currently used by MFN See response to Question #127. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 129 Attachment A. Effectiveness within Customer- Specific Domains. #3 29/101 Please provide examples of customizations to be required/requested but the Customer An example of a customization that may be requested would be to allow a specific Customer to focus on their specific performance parameters as referenced in Attachment A, SOW subsections 3.31, Management Service, Systems, and Associated Dashboards, and 3.32, Tools. Another example is a Customer may want to see the MAC address and device name assigned to a subscriber while another Customer only wants to see the device name. 130 Attachment A. 3.23 Network Operations Center 32/101 Can the exclusivity requirement be discussed? See response to Question #46. 131 Attachment A. 3.30.3 Project Implementation Phase – Project Kickoff Meeting 42/101 Can the 15 days be negotiated? See response to Question #46. 132 Attachment A. 3.42 Service Level Agreement Performance Monitoring, Dashboard and Reporting 53/101 Will the SLAs be negotiated during the negotiation period? See response to Question #46. 133 Attachment A. 5.1 Unified Communications System and Services – 83/101 Please provide details about the desired IP Faxing and UC Faxing features/capabilities - inbound / outbound / single number / The Department serves many Customers who have a wide range of fax requirements and currently use different fax equipment. Respondents should describe the various fax options offered with the proposed service. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response General Features #3 client/integrations / Multi-function integration / MFP model and maker 134 Attachment A. 5.1 Unified Communications System and Services – General Features #3 83/101 Please provide details about Professional Services to be included Professional services include any activities required to provision services for a Customer. Respondents must describe the Professional Services they propose to offer that corresponds to items in their Vendor Service Catalog. 135 Attachment A. 5.1 Unified Communications System and Services – General Features #3 84/101 What email system and clients are currently in use by the state The Department does not have this information as Customers make their own decisions related to their business needs. The majority of state agencies use Microsoft Outlook. 136 Attachment A. 5.1 Unified Communications System and Services – General Features #3 84/101 Is Unified Messaging defined as simply access to and management of voicemail and email through the same client or would this also require a full 2-way sync with the users email inbox (deletion of voicemail on email client deletes the item from the voicemail platform and vice versa) Respondents should describe all options available with the services proposed. Customers will then select the option which meets their business requirements. 137 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #1 84/101 Which Mobile OS / Devices would we need to provide support for? Respondents should indicate the mobile devices and operating systems supported by their proposed services. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 138 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #1 84/101 #1/d refers to Fixed/Mobile Convergence (FMC) - Is this service currently being provided to the state by a carrier? If so can you please provide details about the architecture / integration currently in place? The state’s single-tenant and multi-tenant service providers offer FMC as a feature. This information is currently not available to the Department. 139 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #2 85/101 Which OS would we need to provide support for? Respondents should indicate which operating systems are supported by their proposed services. 140 Attachment A. 5.2. Unified Communications System and Services – Integration and Interface – General Features #2 85/101 Would the client need to be supported on virtual desktop environments? Respondents should describe all options available with the services proposed. Customers will then select the option which meets their business requirements. 141 Attachment A. 5.2. Unified Communications System and Services – Integration and 85/101 p. Which Identity Providers (IdP) would we need to support for SSO? The Department offers services to many Customers who utilize a variety of SSO solutions. Respondents should indicate which solutions they can interoperate with. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response Interface – General Features #2 142 Attachment A. 5.4 LAN Support Services 88/101 LAN Support Service - Please provide current LAN standards for equipment (model/maker) The Department does not have existing LAN standards. 143 Attachment A. Section 7.1. Contact Center – General. #15 93/101 Please describe the different types / brands of CRM applications we may need to integrate with. Are they all Webbased or will some of them be Thick Clients (PC Based)? Any Terminial Services Screens (Green Screens)? These are Customer specific applications which are unknown. 144 Attachment A. Section 7.2. Contact Center – Automatic Call Distribution (ACD). #1 93/101 What type of Omni-Channel Services are you anticipating using? Email? Chat? SMS? Social? Other Task level Omni- Channels? Respondents should describe all options available with the services proposed. Customers will then select the option which meets their business requirements. 145 Attachment A. Section 7.2. Contact Center – Automatic Call Distribution (ACD). #7 93/101 Please provide a use case for this Whisper function? Do you use it today? An example of use of the whisper feature is to allow a Contact Center agent to coach another agent during a live call. The caller, however, does not hear the agent interaction. Yes, the whisper function is currently used. 146 Attachment A. Section 5.4 LAN Support Services 88/101 This section states that we may provide option pricing for different LAN services under Category 1 but I don't see a section in Attachment G Component Price Sheet to provide pricing for these services. Where should we provide pricing for these optional services? If the Reply proposes to provide LAN services, pricing must be included in the Vendor’s Service Catalog. The Vendor’s Service Catalog contains detailed pricing for all services and equipment Respondent proposes to provide in its Reply. See Item # 1.b. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 147 Attachment G. Cat 1 Single Tab What should be included with the "Monthly Price for System Capacity"? Is this only the systems needed (hosted app servers, SBC, Connectivity)? Or should that include the costs of the user/device subscriptions? If the cost of subscriptions should be separate can you please add another section for those? Prices listed in the Revised Attachment G – Component Price Sheet are inclusive of all charges and fees necessary to deliver the proposed services, unless otherwise separately identified in the Revised Attachment G – Component Price Sheet. Each tab has areas for Respondents to provide assumptions upon which the proposed pricing is based. See also Item #1.d. of this addendum. 148 Attachment G. Cat 1 Single Tab and Cat 1 Multi Tab Can we provide the cost to purchase as well as rent/lease phones for a monthly fee? Please follow the instructions in the Revised Attachment G- Component Price Sheet. Each tab has areas for Respondents to provide assumptions upon which the proposed pricing is based. Vendor-proposed pricing options are to be shown in the Vendor’s Service Catalog, which includes all of Respondent’s proposed services, associated equipment, and pricing for all services and equipment Respondent proposes to provide in its Reply to this procurement. See Items #1.b. and #1.c. of this addendum. 149 Attachment G. all tabs Can we include any one-time fees? If yes, where should we put them? See response to Question #147. Pricing listed in the Vendor’s Service Catalog should be provided in accordance with ITN subsection 3.11, Vendor’s Service Catalog. See Items #1.b. and #1.c. of this addendum. 150 Attachment G. Cat 1 Single Tab Are we allowed to provide "pricing plans" like there are for the Cat 1 Multi Option? See response to Question #148. 151 Attachment G. all tabs Should we include add on services like call recording, emergency notifications, The Respondent must submit a Vendor’s Service Catalog which contains detailed pricing for all Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response local survivability and other features/applications that are not included in the packages defined in the RFP. If yes, where should we include the pricing for those options. services and equipment Respondent proposes to provide in its Reply to this procurement. See Items #1.b. and #1.c. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. 152 Attachment A. General Question for Minimum requirements In order to provide the best value solution and to be able to work across all agencies, can the bidder provide a range of solutions that meet the State’s needs but allowing a degree of flexibility in the minimum requirements? See response to Question #46. 153 ITN NO: DMS- 17/18-004, Section 3.5.1 30 The Department instructs respondents to submit “One (1) original, un-redacted bound version of the Reply … and nine (9) un-redacted bound paper copies”. We believe environmental sustainability is critical for economies and for all global citizens. Will the Department reconsider and require only an electronic submission? See Item #1.a. of this addendum. 154 ITN NO: DMS- 17/18-004, Section 3.4, Website References 30 The Department instructs respondents “Do not incorporate or reference dynamic links that are external to the document. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply”. Can respondents add an attachment made up of all links “For further No. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response information” even though it wouldn’t be scored? 155 ITN NO: DMS- 17/18-004, Section 3.5.1 30 The Department instructs respondents to provide “Vendor’s Service Catalog” in printed format. The broad nature of a manufacturer's product offerings and the extremely high number of products (more than 1.6M) preclude the ability to provide a publicly available Price List. Fore [sic] example, a global rice list could be 10,000 pages in length. With the number of copies requested, that would amount to over 100,000 pages. Will the Department consider revising the instruction to include electronic access to a pricelist? See Item #1.a. of this addendum. 156 ITN NO: DMS- 17/18-004, Section 3.7, Tab 5; also Attachment B, Draft Contract, Section 19, Performance Bond 31 25 The Department instructs respondents to provide a “Letter of Bondability”. Also Attachment B asks for a Performance Bond in the amount of $60 million. We typically do not see this type of requirement on an IT RFP, especially for IDIQ contracts, which this ITN is, since there are no volume commitments to purchase. As you are aware, securing a Performance Bond can be very costly depending on the contract price. See response to Questions #46 and #55. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response Would the Department consider removing this requirement? 157 Statement of Work Section 1.4 10 The first paragraph notes that respondents are encouraged to offer more than one manufacturer (system) option, should these presented as separate component price sheets and service catalogs only or separate proposals to distinctly capture the variances across platforms? Please submit a complete Revised Attachment G – Component Price Sheet, and a Vendor’s Service Catalog which contains detailed pricing for all services and equipment Respondent proposes to provide in its Reply to this procurement. The Vendor should submit 1 (one) version of their complete Reply. See Items #1.b. and #1.c. of this addendum. See also ITN subsection 3.11, Vendor’s Pricing. 158 ComponentPrice Sheet.xls Tab 1 "Cat 1 Single" for Unified Communications Tab 1 The single tenant price sheet is presented as a simple seemingly all inclusive bundled price with or without phones for lower end system capacities. The quantities are not specific, for example only system capacity of “up to x lines” is presented in the table. In addition, the System Requirements column lists features such as call center (basic, standard, premium) or PC based receptionist which appear to be nonspecific with regard to quantity (how many are to be included-it is not realistic that every user on a system would need a receptionist console or be contact center user) or nonspecific in general (are the respondents, basic, standard, or The system capacity listed in Revised Attachment G- Component Price Sheet for Service Category 1 – Unified Communications – Single Tennant applies to all listed system requirements. The Department will not provide more detail. See response to Question #106. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response premium contact center capabilities being requested). On-premise systems continue to be the solution of choice for larger environments with capacities above 1000 and are built custom to the requirements for the scenario regardless of size. Can you provide more detail on the scenario you are expecting to be priced for on premise examples? 159 ComponentPrice Sheet.xls Tab 1 "Cat 1 Single" for Unified Communications Tab 1 The single tenant price sheet for Unified Communication, the multi-tenant price sheet for Unified Communication, and Statement of Work 5.1 all reference Call Center (basic, standard, and premium) and contact center desktop client. Are the contact or call center feature options in the Unified Communications offerings expected to be different from those in the Contact Center offerings since the name and feature descriptions do not match? This question incorrectly refers to Attachment A, SOW subsection 5.1, Unified Communications System and Services – General Features, and Revised Attachment G – Component Price Sheet, tabs 1 and 2 for Service Category 1 – Unified Communications, as including a reference to “contact center desktop client”. These sections refer to Call Center desktop client. Service Category 1 does not include a feature option for contact centers. Contract Centers are referenced in Service Category 3 – Contact Centers. See Item #2.c. of this addendum and the Revised Attachment G – Component Price Sheet. 160 Statement of Work Section 3.37 48 What ticketing system does DMS currently use? Can the vendor integrate with this system? The Department has developed a customized ticketing system module within CSAB (SUNCOM Incident Management System or SIMS). Respondents should assume there is no single ticketing standard in use by Customers. Integration with DMS or other Customer systems will be at the discretion of the Customer. Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response 161 Statement of Work Section 3.24 34 Can the vendor off a SIEM service for security purpses [sic] as an option for the proposed solution? Yes, a SIEM service may be offered as an option, however, the response must provide a comprehensive solution. 162 ITN, Section 3.6, tab 5 11 Mandatory requirements state a performance bond in the amount of $10M yet Attachment B, Paragraph 19, page 25 states $60M. What is the amount of performance bond that will be required within 30 days of contract execution? See response to Question #55. 163 ITN, Section 3.13.1 18 Changes to subcontractors after contract execution requires a copy of the written subcontract agreement to be provided to the Department’s Contract Manager. Please remove this requirement. A Contractor’s subcontract with any specific subcontractor may contain information that is not specific to the State of Florida or is confidential between the subcontracting parties e.g. pricing and payment and therefore should not be released to the State. See response to Question #46. 164 Attachment A, 2.2 14 The requirements for Account manager are “dedicated, but not necessarily exclusive” and “full-time”. Please expand on the requirements. Can the Account Manager support other Contractor customers? Yes, the Account Manager may support other customers, unless DMS determines an exclusive Account Manager is in DMS’s best interest. This determination is solely with DMS’s discretion and may be based on the volume of orders the Contractor receives from Customers, among other factors. If DMS determines an exclusive Account Manager is in DMS’s best interest, the Account Manager will be dedicated to DMS and Contract No. DMS-17/18-044B Exhibit C Question Number Section Page Number Question Response Customers and will not support any other customers not contemplated in the awarded Contract. 165 Attachment, Paragraph 9.4 15 Where within the ITN response is a Contractor to include their software licensing terms? See ITN, subsection 3.7, Contents of Reply, Tab 4. FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Contract No. DMS-17/18-044B Exhibit C Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0917 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Public Utilities Agenda Number: 7.17 SUBJECT/RECOMMENDATION: Authorize a purchase order to Tencarva Machinery Co. LLC, dba Hudson Pump and Equipment of Greensboro, NC for Flygt Allis-Chalmers and Goulds pumps, parts, and factory services, in the annual amount of $200,000.00, effective October 1, 2022, with the option for two, one-year renewal options, pursuant to Clearwater Code of Ordinances Section 2.563 (1) (d), Non-competitive purchases (impractical), and authorize the appropriate officials to execute same. (consent) SUMMARY: Flygt AC (Allis-Chalmers) Pumps are standardized in the City’s wastewater facilities for filter effluent and backwash pumping applications due to the reliability of the pumps and to facilitate operational and maintenance efficiency. Hudson Pump & Equipment is the sole regional distributor of Flygt equipment and services, a division of Tencarva Machinery Co. LLC of Greensboro. NC. ITT Goulds Pumps are standardized in the City’s wastewater facilities for transferring and pumping water throughout the plants and holding tanks. Goulds pumps are also utilized at the City’s water wells to supply raw water to the plants for treatment into safe drinking water. Hudson Pump & Equipment is the sole regional distributor of ITT Goulds equipment and services, a division of Tencarva Machinery Co. LLC of Greensboro. NC. Standardization of pumping equipment reduces redesign/retrofit of the piping systems and overall downtime, which is critical to maintaining regulatory compliance. Standardization also reduces the required stocking of parts, replacement pumps, training, and the cost of maintenance operations. Replacement of existing pumps with other manufacturers’ equipment would require re-engineering and modifying existing piping, fittings, and electrical systems. APPROPRIATION CODE AND AMOUNT: Budgeted funds are available in Public Utilities operating cost centers 550400 Operating Supplies & Materials to cover the cost of the contract for FY23. Funding for future fiscal years (FY24 through FY26) will be requested within the contract calendar and spending limits. Page 1 City of Clearwater Printed on 9/13/2022 Xylem Inc. 4828 Parkway Plaza Blvd. Charlotte, NC 28217 August 12, 2022 Subject: Flygt AC, A Xylem Brand Sole source for the State of Florida Attn: To whom it may concern, This letter is to confirm that Hudson Pump and Equipment- Division of Tencarva at 3524 Craftsman Blvd. Lakeland FL is the sole source authorized Municipal distributor for Flygt AC, a Xylem brand which includes pumps, parts and service repairs in the State of Florida for calendar year 2022. If you have questions regarding this issue feel free to contact me anytime. Sincerely, Sincerely, Chris Stanton Chris Stanton Channel Account Manager Flygt & Flygt AC Products chris.stanton@xylem.com 412-605-9974 Official Notice Date: August 12, 2022 Subject: ITT Goulds Pumps Municipal Representation State of Florida To: Mr. Kervin St. Aimie – City of Clearwater, FL This Document serves as official notice that Hudson Pump & Equipment, a Division of Tencarva Machinery Company is the exclusive municipal representative for all sales of ITT Industrial Process products in the state of Florida. This exclusivity agreement applies to all ITT Industrial Process products as shown below: • ITT Goulds Pumps sold under the “brand names” of Goulds Pumps, Allis-Chalmers, Goyne Pump and Morris Pumps. (Please note: Goyne Pump Company was acquired by ITT Goulds Pumps in 1979 and Morris Pumps was acquired by ITT Goulds Pumps in 1981). • ITT Goulds Pumps’ repair parts sold under the “brand names” Goulds Pumps, Allis-Chalmers, Goyne Pump and Morris Pumps. • ITT Monitoring & Control (Variable Frequency Drives) sold under the “brand names” of ProSmart and PumpSmart • In addition, Hudson Pump is the “only” Goulds Pumps Authorized Service Center (ASC) within the state of Florida which gives them exclusive “authorized” rights for the repair / rebuild of Goulds Pumps equipment. If you have any questions regarding this agreement, please don’t hesitate to contact me. Best regards, Kelly Beaver ITT Goulds Pumps Regional Sales Manager KELLY BEAVER 640 Weeping Branch Court Duluth, GA 30097 Tel (770) 856-9136 E-mail: kelly.beaver@itt.com December 1, 2021 Subject: 2022 Municipal Market Representation ‐ State of Florida To Whom It May Concern, This letter serves as official notice that Hudson Pump & Equipment, A Division of Tencarva Machinery Company, located at 3524 Craftsman Boulevard in Lakeland, FL, is the Municipal Representative and Repair/Service Facility for Xylem Inc. / Goulds Water Technology Brand, as manufactured by Xylem Texas Turbine Operations (TTO) in Lubbock, TX. Hudson Pump & Equipment also represents Xylem Inc. / G&L Pumps A‐C Series Brand, as manufactured by Xylem Inc. in Morton Grove, IL. This representation is on an exclusive basis for the Municipal Utility Market in the state of Florida. Sincerely, Matthew Davis Market Development Manager Xylem Inc. ‐ Applied Water Systems SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THISCERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED?(Mandatory in NH) DESCRIPTION OF OPERATIONS belowIf yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIREDAUTOS ONLY 8/11/2022 Marsh &McLennan Agency LLC3625N.Elm StreetGreensboroNC27455 Kelly S.Whitener,CIC,CISR 336 346-1329 336 346-1397 Kelly.Whitener@MarshMMA.com Zurich American Insurance Company 16535 TENCAMACHI American Zurich Insurance Company 40142TencarvaMachineryCompanySeeAttachmentforExtensionofNamedInsureds1115PleasantRidgeRoadGreensboroNC27409 Hanover Insurance Company 22292 Illinois Union Insurance Company 27960 Travelers Prop &Casualty Co of America 25674 1219963319 A X 2,000,000 X 500,000 10,000 2,000,000 4,000,000 X X Y GLO561122607 1/1/2022 1/1/2023 4,000,000 A 2,000,000 X X X Y BAP561122707 1/1/2022 1/1/2023 E X X 25,000,000 X CUP8S26447122NF 1/1/2022 1/1/2023 25,000,000 X 10,000 B X N WC561122507 1/1/2022 1/1/2023 1,000,000 1,000,000 1,000,000 CD Contractor's EquipmentPollutionLiability IH6962655912CPYG27418685008 1/1/20221/1/2022 1/1/20231/1/2023 Leased/RentedPerIncidentAggregate $150,000$5,000,000$5,000,000 The City of Clearwater is recognized as Additional Insured under the General Liability and Auto Liability with respect to work performed by the insured ifrequiredbywrittencontractwiththenamedinsuredforthereferencedjoband/or contract. City of ClearwaterPOBox4748ClearwaterFL33758 Named Insured Schedule for Tencarva Machinery Company LLC  Tencarva Machinery Company, LLC  Tencarva Holdings I, Inc.  Tencarva Holdings II, Inc.  Tencarva Intermediate, LLC  Hudson Pump & Equipment Associates LLC  Hudson Pump & Equipment, a Division of Tencarva Machinery  Engineering Equipment, a Division of Tencarva Machinery  Electric Service & Sales, a Division of Tencarva Machinery  Southern Sales Co, a Division of Tencarva Machinery  GPM Industries, a Division of Tencarva Machinery  Uniguard Machine Guards, a Division of Tencarva Machinery  Saladin Pump & Equipment Co Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0942 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Public Utilities Agenda Number: 7.18 SUBJECT/RECOMMENDATION: Authorize a purchase order to US Submergent Technologies, LLC. of Orlando, FL for tank cleaning services in the not-to-exceed amount of $600,000, beginning September 15, 2022 through June 10, 2023, pursuant to Clearwater Code of Ordinances Section 2.563(1)(c), Piggyback or Cooperative purchasing, and authorize the appropriate officials to execute same. (consent) SUMMARY: The Public Utilities Department is requesting authorization of a purchase order to utilize US Submergent Technologies, LLC for the removal of settled sand, grit, debris, and other solids which build up on the bottom of various process tanks at the City’s Water Reclamation Facilities (WRF). This type of work will be done while the tank remains online and in service. Scheduling tank cleaning on a regular basis is necessary to ensure proper operation of our facilities. US Submergent was selected because of their ability to clean the tanks without removing the tanks from service. The other respondents would require the tanks be taken out of service for cleaning, requiring additional city resources and possibly impacting treatment. Authorization is requested to piggyback off the City of Orlando’s contract Number ITB18-0255 Structure Cleaning Services expiring on June 20, 2023, pursuant to City Code Section 2.563 (1) (c) Piggyback or Cooperative purchasing. APPROPRIATION CODE AND AMOUNT: Budgeted funds for FY22 are available in Public Utilities’ operating cost centers, cost code 530300 Other Contractual Service. Funding for future years will be requested within contract calendar and spending limits. Cost Center 4211354: Marshall Street WRF ($200,000) Cost Center 4211355: Northeast WRF ($275,000) Cost Center 4211356: East WRF ($125,000.00) Page 1 City of Clearwater Printed on 9/13/2022 Recorded by: Fabio Henao CITY OF ORLANDO PROCUREMENT AND CONTRACTS DIVISION SEALED BID TABULATION April 5, 2018 2:00 p.m. IFB18-0255, STRUCTURE CLEANING SERVICES Purchasing Agent: Silvia Coste Vendor's Name Vendor's City & State: Item Description QTY UNIT PRICE TOTAL UNIT PRICE TOTAL 1 MOBILIZATION AND DEMOBILIZATION NON-EMERGENCY BASIS 1 $750.00 $750.00 $2,500.00 $2,500.00 2 MOBILIZATION AND DEMOBILIZATION EMERGENCY BASIS 1 $1,500.00 $1,500.00 $3,500.00 $3,500.00 3 BASELINE SERVICE EQUIPMENT AND QUALIFIED CREW (VAC ONLY)100 $2,000.00 $200,000.00 $1,200.00 $120,000.00 4 ADDITIONAL FEATURE- MIN. 70 GPM @ 2,000 PSI JETTING (LIGHT JET CLEANING, AS REQUIRED)ADDITIONAL FEATURE- JETTING (AS REQUIRED) 100 $500.00 $50,000.00 $400.00 $40,000.00 5 ADDITIONAL FEATURE- MIN. 150 GPM @ 2,000 PSI JETTING (MEDIUM JET CLEANING, AS REQUIRED)100 $0.00 $0.00 $0.00 $0.00 6 ADDITIONAL FEATURE- MIN. 500 GPM @ 2,000 PSI JETTING (HEAVY JET CLEANING, AS REQUIRED)100 $0.00 $0.00 $0.00 $0.00 7 ADDITIONAL FEATURE- SUBMERSIBLE PUMPING SYSTEM FOR SUBMERGED STRUCTURE CLEANING USING AN AUXILLARY PRESSURE CONTAINMENT/DECANT SYSTEM 100 $0.00 $0.00 $4,000.00 $400,000.00 8 ADDITIONAL FEATURE- 49’ KNUCKLE BOOM CRANE WITH TELESCOPING TUBES 100 $0.00 $0.00 $0.00 $0.00 9 ADDITIONAL FEATURE- CONFINED SPACE ENTRY WITH CERTIFIED CREW 100 $500.00 $50,000.00 $1,750.00 $175,000.00 10 ADDITIONAL FEATURE- CONFINED SPACE ENTRY WITH CERTIFIED CREW (SUPPLIED AIR REQUIRED)100 $1,000.00 $100,000.00 $2,750.00 $275,000.00 Cloud 9 Services, Inc. Orlando, FL EnviroWaste Services Group, Inc. Miami FL Page 1 Recorded by: Fabio Henao CITY OF ORLANDO PROCUREMENT AND CONTRACTS DIVISION SEALED BID TABULATION April 5, 2018 2:00 p.m. IFB18-0255, STRUCTURE CLEANING SERVICES Purchasing Agent: Silvia Coste Vendor's Name Vendor's City & State: Cloud 9 Services, Inc. Orlando, FL EnviroWaste Services Group, Inc. Miami FL 11 DISPOSAL OF SANITARY SEWER SOLID WASTE MATERIAL OFFSITE (INCLUDES TRANSPORTATION)500 $75.00 $37,500.00 $130.00 $65,000.00 12 DISPOSAL OF SANITARY SEWER SOLID WASTE MATERIAL AT CITY FACILITY AT 5100 L.B.McLEOD RD (INCLUDES TRANSPORTATION) 500 $200.00 $100,000.00 $250.00 $125,000.00 13 DISPOSAL OF STORMWATER SYSTEM SOLID WASTE MATERIAL OFFSITE (INCLUDES TRANSPORTATION)500 $75.00 $37,500.00 $130.00 $65,000.00 ITEMS 1-13 TOTAL BID $577,250.00 $1,271,000.00 Invitation for Bid Price Form Bid Bond (10% of Base Bid) (00300-8-10): Bidders Certification Signed and Notarized Bidders Questionaire Contract Acceptance Form Minority/Women Owened Business Enterprice Form Veteran Business Enterprise Participation Form Addendum Acknowledgement Form (1-Addendum Issued)YES YES YES YES YES Solicitation Cover Page YES YES YES YES YES YES YES YES YES YES YES Conflict of Interest Form Addendum Acknowledgement Form (2-Addendum Issued) Equipment List YES YES YES YES YES W9 YES YES YES YES YES Page 2 Recorded by: Fabio Henao CITY OF ORLANDO PROCUREMENT AND CONTRACTS DIVISION SEALED BID TABULATION April 5, 2018 2:00 p.m. IFB18-0255, STRUCTURE CLEANING SERVICES Purchasing Agent: Silvia Coste Vendor's Name Vendor's City & State: Item Description 1 MOBILIZATION AND DEMOBILIZATION NON-EMERGENCY BASIS 2 MOBILIZATION AND DEMOBILIZATION EMERGENCY BASIS 3 BASELINE SERVICE EQUIPMENT AND QUALIFIED CREW (VAC ONLY) 4 ADDITIONAL FEATURE- MIN. 70 GPM @ 2,000 PSI JETTING (LIGHT JET CLEANING, AS REQUIRED)ADDITIONAL FEATURE- JETTING (AS REQUIRED) 5 ADDITIONAL FEATURE- MIN. 150 GPM @ 2,000 PSI JETTING (MEDIUM JET CLEANING, AS REQUIRED) 6 ADDITIONAL FEATURE- MIN. 500 GPM @ 2,000 PSI JETTING (HEAVY JET CLEANING, AS REQUIRED) 7 ADDITIONAL FEATURE- SUBMERSIBLE PUMPING SYSTEM FOR SUBMERGED STRUCTURE CLEANING USING AN AUXILLARY PRESSURE CONTAINMENT/DECANT SYSTEM 8 ADDITIONAL FEATURE- 49’ KNUCKLE BOOM CRANE WITH TELESCOPING TUBES 9 ADDITIONAL FEATURE- CONFINED SPACE ENTRY WITH CERTIFIED CREW 10 ADDITIONAL FEATURE- CONFINED SPACE ENTRY WITH CERTIFIED CREW (SUPPLIED AIR REQUIRED) UNIT PRICE TOTAL $3,500.00 $3,500.00 $5,500.00 $5,500.00 $3,750.00 $375,000.00 $250.00 $25,000.00 $750.00 $75,000.00 $2,500.00 $250,000.00 $2,500.00 $250,000.00 $2,000.00 $200,000.00 $1,000.00 $100,000.00 $2,500.00 $250,000.00 U.S. Submergent Technologies, LLC Sarasota, FL Page 3 Recorded by: Fabio Henao CITY OF ORLANDO PROCUREMENT AND CONTRACTS DIVISION SEALED BID TABULATION April 5, 2018 2:00 p.m. IFB18-0255, STRUCTURE CLEANING SERVICES Purchasing Agent: Silvia Coste Vendor's Name Vendor's City & State: Item Description11DISPOSAL OF SANITARY SEWER SOLID WASTE MATERIAL OFFSITE (INCLUDES TRANSPORTATION) 12 DISPOSAL OF SANITARY SEWER SOLID WASTE MATERIAL AT CITY FACILITY AT 5100 L.B.McLEOD RD (INCLUDES TRANSPORTATION) 13 DISPOSAL OF STORMWATER SYSTEM SOLID WASTE MATERIAL OFFSITE (INCLUDES TRANSPORTATION) ITEMS 1-13 TOTAL BID Invitation for Bid Price Form Bid Bond (10% of Base Bid) (00300-8-10): Bidders Certification Signed and Notarized Bidders Questionaire Contract Acceptance Form Minority/Women Owened Business Enterprice Form Veteran Business Enterprise Participation Form Addendum Acknowledgement Form (1-Addendum Issued) Solicitation Cover Page Conflict of Interest Form Addendum Acknowledgement Form (2-Addendum Issued) Equipment List W9 U.S. Submergent Technologies, LLC Sarasota, FL $63.00 $31,500.00 $115.00 $57,500.00 $42.00 $21,000.00 $1,644,000.00 YES YES YES YES YES YES YES YES YES YES YES YES YES Page 4 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0855 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Solid Waste/General Services Agenda Number: 7.19 SUBJECT/RECOMMENDATION: Approve a purchase order to Pinellas County Solid Waste Management for the disposal of solid waste at the Pinellas County waste-to-energy plant/landfill for the term October 1, 2022, through September 30, 2023, in a not-to-exceed amount of $4,900,000.00, pursuant to Clearwater Code of Ordinances Section 2.563(1)(a), Single Source, and authorize the appropriate officials to execute same. (consent) SUMMARY: Pinellas County Solid Waste Management operates the only waste-to-energy plant and landfill in the county. All putrescible Solid Waste collected by the City is taken to this facility. APPROPRIATION CODE AND AMOUNT: Funding for this contract is included in the proposed fiscal year 2022/2023 operating budget of the Solid Waste Fund. The expenditure allocation is as follows: ·4242082-543500 (Solid Waste - Residential Collection Dump Fees) $1,600,000 ·4242083-543500 (Solid Waste - Commercial Collection Dump Fees) $2,200,000 ·4242089-543500 (Solid Waste - Roll-Off Collection Dump Fees) $1,100,000 Page 1 City of Clearwater Printed on 9/13/2022 2 To: Solid Waste TMC Distribution List <SolidWasteTMCDistributionList@co.pinellas.fl.us> Subject: Solid Waste Disposal Rate and Fee Increase Effective October 1, 2022 CAUTION: This email originated from outside of the City of Clearwater. Do not click links or open attachments unless you recognize the sender and know the content is safe. Good afternoon, On June 21, 2022, the Board of County Commissioners (BCC) approved Resolution 22-48 (excerpted below), which set the following increases for disposal of municipal solid waste, commercial waste, and yard waste: The fee for Approved Solid Waste be increased from the current rate of $44.70 per ton to: 1. $47.75 per ton effective October 1, 2022 2. $51.00 per ton effective October 1, 2023 3. $54.50 per ton effective October 1, 2024 The following additional fee increases will take effect October 1, 2022 when the Department of Solid Waste’s (DSW) budget receives final approval from the Board of County Commissioners (BCC) on September 22, 2022: 1. The Out-of-County Waste Surcharge is applied at $47.75 per ton in addition to the per ton rate of $47.75. 2. Personal Protective Equipment (PPE) Kit (note: Scalehouse will sell to customers upon request to promote on-site safety): $20.00 *New Fee* There is no change to the following fees: 1. Passenger Vehicle Flat Rate Fee remains at $4.00. 2. Unmodified Pickup Trucks and Vans Flat Rate Fee remains at $11.00. 3. Radio Frequency (RFID) Window Sticker cost remains $18.00. 4. Tire Fee remains $125.00 per ton (applicable to loads containing five or more waste tires; reweigh is required). 5. Special Handling Service Fee remains $110.00 per load in addition to per ton rate. 6. Contractor Surcharge Fee remains $100.00 per load in addition to the per ton rate. 7. Christmas Tree Disposal Fee remains $3.00 per load for up to five Christmas trees. Best Regards, Carlee Ward Administrative Support Specialist Pinellas County Department of Solid Waste 3095 114th Ave. N., St. Petersburg, FL 33716 Phone (727) 464-7522 Fax (727) 464-7713 FY23 $47.75 FY24 $51.00 FY25 $54.50 ESTIMATED TONS ADJUSTMENT FACTOR 103% VENDOR FY2020 FY2021 CY2022 FY2023 PINELLAS COUNTY SOLID WASTE 94,000 98,185 98,285 101,234 Residential Commercial Roll-Off Total VENDOR 2082 2083 2089 Percentage PINELLAS COUNTY SOLID WASTE 33% 45% 22% 100% Residential Commercial Roll-Off Total Disposal Costs by Vendor 2082 2083 2089 Cost PINELLAS COUNTY SOLID WASTE 1,595,194.81$ 2,175,265.64$ 1,063,463.20$ 4,833,923.65$ FY23 PROJECTION OF TONS FY23 PROJECTION OF DISPOSAL COST- PER COST CENTER CITY OF CLEARWATER PCSW EXPECTED RATES PER TON ESTIMATED OF TONS FOR DISPOSAL FY2023 PROJECTIONS FY23 ESTIMATED PERCENTAGE-PER COST CENTER BASED ON PRIOR YEAR TOTALS https://myclearwater.sharepoint.com/sites/SolidWasteDivision/Shared Documents/Agenda Items/2023/Disposal Fees- Projection FY23 https://myclearwater.sharepoint.com/sites/SolidWasteDivision/Shared Documents/Agenda Items/2023/Disposal Fees- Projection FY23 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0936 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Solid Waste/General Services Agenda Number: 7.20 SUBJECT/RECOMMENDATION: Approve an amendment to that certain Service and Access Agreement and Schedule D therein (now known as the Site License Agreement and formerly known as the Tower Lease) dated June 2, 2002 (Agreement), between L3Harris Corporation of Lynchburg, VA, (successor in interest to MA/COM) and the City of Clearwater, providing for a three-month extension, authorize the associated purchase order in a not-to-exceed amount of $83,000, and authorize the appropriate officials to execute same. (consent) SUMMARY: On June 20, 2002, the City of Clearwater City Council approved a 20-year Service and Access Agreement with MA/COM for the maintenance of the Clearwater Radio System, including two communication towers and associated facilities. L3Harris is the successor in interest to MA/COM. L3Harris provides support and maintenance of the City of Clearwater’s Radio System and associated communication towers under the Agreement. The Agreement provides for quarterly payments, adjusted annually based on the Consumer Price Index (CPI) through the contract term, ending September 30, 2022. Pursuant to Agreement, L3Harris manages licensed space on the two city-owned communication towers. Revenue generated from third-party tower tenants on the towers, which is due to the City, is deducted from the City’s quarterly payments to L3Harris for the maintenance services. Revenues have averaged approximately $5,000 per quarter. On January 24, 2022, L3Harris entered into an agreement with the State of Florida (State) for management of the State’s Statewide Law Enforcement Radio System. Pursuant thereto, L3Harris was required to assign its license rights in one of the City towers, the Waste Pollution Control Plant Site Tower (also referred to in the Agreement as the “Dunedin Tower”), to the State via a Partial Assignment and Amendment of Site License Agreement (Assignment). The Missouri Road Tower remains licensed to L3Harris and L3Harris continues to be responsible for the maintenance and upkeep of both towers. The Assignment provided that at the end of the initial license term, on September 30, 2022, new site license agreements would be entered into for both towers separately, one to L3Harris for the Missouri Road Tower, and one to the State for the Dunedin Tower. The Service and Access Agreement provides for one additional term of five years upon mutual agreement of the parties. During the proposed three-month extension, the City's management team will review the existing terms and conditions of the Service and Access Agreement to determine if there are any mutually beneficial updates that are needed to ensure that we have the most equitable partnership between the City and L3Harris. Additionally, the extension will allow the City, the State, and L3Harris the necessary time to finalize the new site license Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0936 agreements for the renewal term. The new extended three-month term would run from October 1, 2022 through December 31, 2022. APPROPRIATION CODE AND AMOUNT: These funds are available in the operating expense of the Garage Services Fund as budgeted each Fiscal Year. Page 2 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0804 Agenda Date: 9/15/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Legal Department Agenda Number: 7.21 SUBJECT/RECOMMENDATION: Request for authority to settle case of City of Clearwater v. Precision Hotel Management Company, et al., Case No. 21-004911-CI. (consent) SUMMARY: On July 19, 2018, the City retained Weidner Law, P.A. (outside counsel) for representation in municipal lien foreclosure matters. The outside counsel then filed a foreclosure action against Precision Hotel Management Company, the owner of the property located at 1806 N. Fort Harrison Avenue, over two code enforcement liens with an aggregate amount of $172,800.00. Since that time, the property has been brought into compliance with the City’s codes. The owner has agreed to pay $25,000.00 within 90 days and has also agreed that if the property falls out of compliance with the City’s codes within the next six months, the City would be entitled to an immediate foreclosure judgment in the full amount of the liens if the owner does not correct the violation within 45 days of notice. Alternatively, the owner may sell the property within the next six months. Authority is being sought to settle this case for $25,000.00 along with the property owner’s promise to keep the property in full compliance or sell it as detailed above, in exchange for which the City will release the liens and dismiss the lawsuit. Page 1 City of Clearwater Printed on 9/13/2022 SETTLEMENT AGREEMENT This Settlement Agreement (“Agreement”) is made and entered into as of the last day set forth on the signature page (“Effective Date”) by and between the City of Clearwater, Florida, a municipal corporation (“the City”), and Precision Hotel Management Company, a Florida Corporation (collectively “the Property Owner”) (individually, a “Party,” and collectively, “the Parties”) for the purpose of resolving by compromise and settlement all claims, controversies, alleged liabilities, and disputes between them. RECITALS This Agreement is entered into with reference to the following facts: 1.On July 9, 2019 and September 10, 2019, the Clearwater Municipal Code Enforcement Board entered two orders creating liens (“the Liens”) which levied fines against the Property Owner. 2.The Lien was recorded in the Official Records of Pinellas County, Florida and encumbers the following described non-homestead real property: Parcel 1:The North 1/2 of Lot 4 and the South 1/2 of the Lot 3 and theSouth Five (5') Feet of the North 1/2 of Lot 3, in Block 2, ofNORTH SHORE PARK, according to the map plat thereof, asrecorded in the Plat Book 3, at Page 10, of the Public Records ofPinellas County, Florida. Parcel 2:Lot 5 and the South 1/2 of Lot 4, Block 2, of NORTH SHOREPARK, accordiug to the map or plat thereof, as recorded in thePlat Book 3, at Page 10, of the Public Records of PinellasCounty, Florida. Address: 1806 N FT HARRISONAVE, Clearwater, FL 33755 and 1800 N. Ft. Harrison Ave.,Clearwater, FL 33755 Parcel Number: 04-29-15-61488-002-0030 and04-29-15-61488-002-0050 (“the Property”). [GM19-0-001/288221/1] 3.The City is the owner and holder of the Liens and is otherwise entitled to foreclose them. 4.On October 14, 2021 the City filed a lien foreclosure action in Pinellas County Circuit Court bearing Case No. 21-004911-CI (“the Action”). 5.The Parties desire to compromise and settle all disputes and claims which exist or which may exist between and among them arising out of the facts, matters, and events set forth in the Action, without admitting any liability and settle their rights and obligations in connection with the Lien. AGREEMENTS, RELEASES, AND PROMISES 1.Incorporation of Recitals : a.The Recitals set forth at the beginning of this Agreement are deemed incorporated herein, and the Parties represent they are true, accurate, and correct. 2.Full compliance with the City’s Codes : a.In resolution of the Action, the Property Owner has brought the Property into full compliance with the City’s codes and regulations to the satisfaction of the Code Inspector. b.The Property Owner has agreed to keep the Property in full compliance with the City’s codes and regulations for a minimum of six (6) months after the Effective Date. Alternatively, the Property Owner may choose to sell the Property to a third- party before the six-month period has expired. c.If the Plaintiff alleges a violation within that period-of-time, the Defendant will have (45) forty-five days to correct any violation. Any such notices will be sent via courtesy copy to Defendant’s Attorney, Mark Schleben, at Mark@Schlebenlaw.com and Jeneen@Schlebenlaw.com. 3.Reduced Lien Amount: a.Within ninety (90) calendar days of the Effective Date, the Property Owner shall tender to the City, c/o Matthew Weidner, 250 Mirror Lake Drive, St. Petersburg, FL 33701, $25,000.00. 4.Attorney’s Fees and Costs: a. The Property Owner shall solely bear the Property Owner’s attorneys’ fees and costs incurred in defense of the Action. [GM19-0-001/288221/1] b.If any Party hereto commences any action arising out of this Agreement, including, without limitation, any action to enforce or interpret this Agreement, the prevailing party or parties in such action shall be entitled to recover its reasonable attorney’s fees and other expenses incurred in such action. 5.Dismissal of the Action: a.Within ten (10) business days of receipt of funds referenced in Paragraph 3(a), the City agrees to dismiss the Action. b.This Settlement Agreement will not be filed with the Court unless there is a breach of its terms, and that otherwise, there will be a voluntary dismissal with prejudice by the Plaintiff. 6.Satisfaction of the Lien: a.Within ten (10) business days of receipt of funds referenced in Paragraph 3(a), the City agrees to satisfy the Lien. 7.Immediate Judgment of Foreclosure: a.If the Property Owner fails to comply with any provision of this Agreement within the time period specified, the Property Owner agrees that the City is entitled to an immediate judgment of foreclosure in the amount of $172,800.00 plus attorney’s fees and court costs, and will do nothing to prevent the City from obtaining a summary judgment of foreclosure in the Action. 8.Warranty of Inability to Pay Lien: a.The Property Owner expressly warrants, under penalty of perjury, that the Property Owner does not have the financial means available to satisfy the full amount of the Lien. 9.Acknowledgements: a.This Agreement is entered into and executed voluntarily by each of the Parties and without any duress or undue influence on the part of, or on behalf of, any such Party. b.Each of the Parties has been represented by counsel of its/his own choice or has had the opportunity to be represented by counsel and to seek advice in connection with the negotiations for, and the preparation of, this Agreement and that he or it has read this entire agreement and that he or it is fully aware of its contents and legal effects. c.The drafting and negotiation of this Agreement has been undertaken by all Parties and their respective counsel. For all purposes, this Agreement shall be deemed to have [GM19-0-001/288221/1] been drafted jointly by all parties hereto with no presumption in favor of one party over another in the event of any ambiguity. 10.Binding Effect: a.This Agreement shall be binding on, and shall inure to the benefit of, the Parties and their respective administrators, representatives, successors, and assigns. 11.Counterparts: a.This Agreement may be executed by the Parties in any number of counterparts, including by facsimile, and each of which shall be deemed to be an original and all of which, collectively, shall be deemed to be one and the same instrument. 12.Integration Clause: a.This Agreement contains the entire agreement between and among the Parties, and supersedes all prior and contemporaneous discussions, negotiations, understandings, and agreements, whether oral or written, express or implied, between them relating to the subject matter of this Agreement. This Agreement may be amended only by an agreement in writing signed by the Parties. 13.Effective Date: a.This Agreement shall be deemed effective on the date that it is signed by all the Parties. IN WITNESS WHEREOF, each of the Parties hereto has executed this agreement on the date set forth opposite his or its name below. The undersigned hereby certify that they have read and fully understand the terms, provisions, and conditions of this Agreement and have executed this Agreement Voluntarily. Dated: ________________, 2022 ______________________________ Precision Hotel COUNTERSIGNED: Dated: ________________, 2022 City Manager Approved as to form:Attest: [GM19-0-001/288221/1] 7/1/2022 Michael P. Fuino Senior Assistant City Attorney Rosemarie Call City Clerk [GM19-0-001/288221/1] Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9614-22 Agenda Date: 9/15/2022 Status: Public HearingVersion: 1 File Type: OrdinanceIn Control: Office of Management & Budget Agenda Number: 8.1 SUBJECT/RECOMMENDATION: Set final millage rate of 5.8850 mills for fiscal year 2022/23 against non-exempt real and personal property within the City of Clearwater and pass Ordinance 9614-22 on first reading. SUMMARY: In accordance with Chapter 200 of the Florida Statutes, which defines requirements for the Determination of Millage and the rules governing Truth in Millage (TRIM) compliance, the City Council must hold two public hearings to adopt a final millage rate for the new fiscal year. The adoption of this ordinance to establish the millage rate and the two related budget ordinances are an integral part of fulfilling these requirements. The City Council set a tentative millage rate of 5.9550 mills on July 21, 2022, which is the rate that appeared on the TRIM notices mailed to taxpayers in August. On September 1, 2022, City Council discussed the proposed budget for fiscal year 2022/23 and directed staff to bring forward a reduced millage rate of 5.8850 mills for final adoption. The millage rate of 5.8850 mills represents a 9.93% increase from the rolled back rate of 5.3535 mills. Ordinance 9614-22 is presented in order to adopt the millage rate of 5.8850 mills to support the operating and capital improvement budgets for the 2022/23 fiscal year. Page 1 City of Clearwater Printed on 9/13/2022 Ordinance No. 9614-22 MILLAGE ORDINANCE ORDINANCE NO. 9614-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, DECLARING THE MILLAGE RATE TO BE LEVIED FOR THE FISCAL YEAR BEGINNING OCTOBER 1, 2022, AND ENDING SEPTEMBER 30, 2023, FOR OPERATING PURPOSES INCLUDING THE FUNDING OF PENSIONS, DEBT SERVICE, AND ROAD MAINTENANCE FOR CAPITAL IMPROVEMENT EXPENDITURES AT 5.8850 MILLS; PROVIDING AN EFFECTIVE DATE. THE LEVY OF 5.8850 MILLS CONSTITUTES A 9.93% INCREASE FROM THE ROLLED BACK RATE OF 5.3535 MILLS. WHEREAS, the estimated revenue to be received by the City for the fiscal year beginning October 1, 2022, and ending September 30, 2023, from ad valorem taxes is $85,015,120; and WHEREAS, based upon the taxable value provided by the Pinellas County Property Appraiser, 5.8850 mills are necessary to generate $85,015,120; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. It is hereby determined that a tax of 5.8850 mills against the non-exempt real and personal property within the City is necessary to raise the sums to be appropriated for operation purposes, including pensions, debt service, and road capital improvement projects, for the fiscal year beginning October 1, 2022. Section 2. The levy of 5.8850 mills constitutes a 9.93% increase from the rolled back rate. Section 3. This ordinance shall take effect October 1, 2022. PASSED ON FIRST READING _____________________ PASSED ON SECOND AND FINAL _____________________ READING AND ADOPTED ________________________________ Frank Hibbard Mayor Approved as to form: Attest: _____________________________ _________________________________ David Margolis Rosemarie Call City Attorney City Clerk |1CITY OF CLEARWATER ANNUAL OPERATING & CAPITAL IMPROVEMENT BUDGET myclearwater.com Fiscal Year 2022/23 |2CITY OF CLEARWATER Total Budget (All City Operations) Amended FY 2021/22 Proposed FY 2022/23 % Inc/(Dec) $628,775,509 $651,115,095 4% |3CITY OF CLEARWATER All Funds Fund Amended FY 2021/22 Proposed FY 2022/23 Increase/ (Decrease) General Fund $ 178,938,624 $ 183,629,760 3% Utility Funds 217,977,385 205,890,040 (6%) Enterprise Funds 16,320,112 27,316,370 67% Internal Service Funds 71,052,954 77,754,940 9% Special Revenue Funds 23,526,315 31,261,805 33% Capital Fund 120,960,119 125,262,180 4% |4CITY OF CLEARWATER $0 $3 $6 $9 $12 $15 $18 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 $7.5 $7.7 $8.7 $10.2 $11.9 $13.4 $15.2 Taxable Property Values Billion |5CITY OF CLEARWATER Millage Rate •A “mill” is the property tax levy of $1 per $1,000 of taxable property value •Current Millage Rate 5.9550 mills •Proposed Millage Rate 5.8850 mills •(9.93% greater than rolled-back rate) •The rolled-back rate is the millage rate that will provide the same revenues as prior year if applied to the current tax roll (after adjusting for new construction) •Rolled-back Rate 5.3535 mills |6CITY OF CLEARWATER $0 $10 $20 $30 $40 $50 $60 $70 $80 $90 $37.2 $40.8 $46.6 $63.8 $71.9 $76.2 $85.0 Ad Valorem Tax Revenues Million |7CITY OF CLEARWATER General Fund Revenues Source Amended FY 21/22 Proposed FY 22/23 Inc/(Dec) Ad Valorem Tax $ 72,648,340 $ 80,964,710 11% Utility Taxes 17,270,000 17,890,000 4% Other Taxes 6,080,000 6,430,000 6% Franchise Fees 10,527,550 11,000,000 4% Intergovernmental 24,399,380 28,768,720 18% Charges for Service 15,799,810 17,218,270 9% Transfers In 11,425,143 12,497,802 9% All Other Revenue 7,356,726 8,860,258 20% Transfer (to)/from Surplus 13,431,675 TOTAL $ 178,938,624 $183,629,760 3% |8CITY OF CLEARWATER General Fund Expenditures Department Amended FY 21/22 Proposed FY 22/23 Inc/(Dec) Police $ 50,129,397 $ 53,505,918 7% Fire 31,289,534 33,798,143 8% Parks & Recreation 37,206,825 38,162,462 3% Library 8,416,841 9,445,675 12% Planning & Development 7,457,846 7,605,355 2% Public Works 8,492,000 12,890,943 52% Non-Departmental 21,494,351 11,763,576 (45%) All Other Departments 14,451,830 16,457,688 14% TOTAL $ 178,938,624 $ 183,629,760 3% |9CITY OF CLEARWATER General Fund -By Category Personnel 60.5% Operating 16% Internal Service 12% Interfund Transfers 10% Debt and Capital 1.5% $183.6 Million |10CITY OF CLEARWATER 1,685.5 1,709.7 1,790.3 1,834.6 1,840.0 1,848.7 1,876.0 0.0 200.0 400.0 600.0 800.0 1,000.0 1,200.0 1,400.0 1,600.0 1,800.0 2,000.0 Full Time Equivalent Positions (All Funds) |11CITY OF CLEARWATER Additional FTEs Proposed Category General Fund Other Funds Total Accountability Audit, Fire (Payroll), Planning, Information Technology, Marine and Aviation 4.0 4.0 8.0 Operational Efficiency –CM Initiative Office of Innovation –neighborhoods, sustainability Public Works Human Resources –training City Clerk –grant coordination Economic Development –real estate 15.0 0.0 15.0 New Capital Parks & Recreation –Downtown Core Maintenance and Programming (Imagine Clearwater, Cleveland Streetscape) 18.8 0.0 18.8 |12CITY OF CLEARWATER Additional FTEs Proposed Category General Fund Other Funds Total Increased Levels of Service Parks & Recreation –Juvenile Welfare Board programs Police –Officers to support increased service demands Marine & Aviation –Additional after-hours security, increased peak-hour staffing 11.2 3.3 14.5 Total –New FTEs 49.0 7.3 56.3 Reduced FTEs; Positions Repurposed Positions vacant in excess of one year, reclassed between funds (11.0)(18.0)(29.0) Net change in FTEs (from FY22)38.0 (10.7)27.3 |13CITY OF CLEARWATER Capital Improvement Fund Utility Operations 44% General Government 26%Internal Service 10% Small Enterprise 20% $125.3 Million |14CITY OF CLEARWATER Homesteaded Property Save Our Homes Cap –3.0% 2021 2022 Increase Taxable Value $100,000 $103,000 $3,000 City Taxes $595.50 $606.16 $10.66 |15CITY OF CLEARWATER Where your property taxes go - 31% 30% 30% 9%School Board Pinellas County Clearwater Other Agencies |16CITY OF CLEARWATER Public Hearings Thursday, September 15 –6 p.m. Thursday, September 29 –6 p.m. |17CITY OF CLEARWATER ANNUAL OPERATING & CAPITAL IMPROVEMENT BUDGET myclearwater.com Fiscal Year 2022/23 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9615-22 Agenda Date: 9/15/2022 Status: Public HearingVersion: 1 File Type: OrdinanceIn Control: Office of Management & Budget Agenda Number: 8.2 SUBJECT/RECOMMENDATION: Approve the City of Clearwater Annual Operating Budget for the 2022/23 fiscal year and pass Ordinance 9615-22 on first reading. SUMMARY: In accordance with Chapter 200 of the Florida Statutes and the rules governing Truth in Millage (TRIM) compliance, the City Council must hold two public hearings to adopt the budget. The adoption of this ordinance and the related ordinances adopting the 2022/23 millage rate and the Capital Improvement Budget are an integral part of fulfilling these requirements. On June 30, 2022, the City Manager provided the City Council with a Preliminary Annual Operating and Capital Improvement Budget that outlined estimates of revenues and expenditures for the 2022/23 fiscal year. The City Manager presented the preliminary budget at the City Council meeting on July 21, 2022, for Council discussion and citizen input. In addition, a Special Budget Work Session was held on August 4, 2022, for Council discussion of the proposed budget. On September 1, 2022, the City Council directed staff to bring forward a reduced millage rate of 5.8850 mills for final adoption. In response to this direction the following changes have been made to the preliminary operating budget and are included in the ordinance for adoption of the fiscal year 2022/23 operating budget. ·A decrease of $1,000,000 in ad valorem tax revenues is recognized to provide for a millage rate reduction. ·Updates made in Miscellaneous and Transfer In revenues (net zero) to account for revenues in the correct categories. ·General Fund expenditures are reduced by $1,000,000 to provide for a millage rate reduction. The following changes are made by department: o The Library budget is reduced by $80,000. This accounts for the elimination of an additional of 1.5 FTE’s which were included in the proposed budget to increase hours at the North Greenwood branch. Instead, staff will look at current staffing levels and open hours to see if a shift in open days/times would better serve the needs of the community. o The Office of Innovation is reduced by $69,000. This accounts for the Page 1 City of Clearwater Printed on 9/13/2022 File Number: 9615-22 elimination of one neighborhood coordinator which was proposed to provide a staffing level of 4 FTEs to operate the neighborhoods division. This will leave 3 FTEs to support the division in fiscal year 2022/23. o The Parks and Recreation budget is being reduced by a total of $651,000. ·This includes the elimination of an additional 4.0 FTE’s which were included in the proposed budget to create a custodial team to provide for the opening of 6 closed restrooms in neighborhood parks and shift existing custodial responsibilities to this new staff. Instead, these restrooms will remain closed to the public and existing sites will continue to be maintained by custodial contactors. ·The Parks and Recreation department will be required to operate within the budgetary constraints of a reduction of an additional $460,000. This will allow the department time to analyze operations to implement changes over the course of fiscal year 2022/23 that will result in this savings. o The Public Works budget is reduced by $200,000. This reflects a reduction to the contribution of General Fund revenues transferred to the streets and sidewalks project by $200,000. In the proposed capital improvement budget, funding for fiscal year 2022/23 through 2027/28 in the streets and sidewalks project included $900,000 of General Fund revenue annually. This will be reduced to $700,000 annually in the 6-year plan. ·In the Special Development Fund, revenues and expenditures are reduced by $50,000. This accounts for the reduction in road millage revenues to provide for a millage rate reduction. Page 2 City of Clearwater Printed on 9/13/2022 Ordinance No. 9615-22 OPERATING BUDGET ORDINANCE ORDINANCE NO. 9615-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, ADOPTING AN OPERATING BUDGET FOR THE FISCAL YEAR BEGINNING OCTOBER 1, 2022, AND ENDING SEPTEMBER 30, 2023; AUTHORIZING THE CITY MANAGER TO ISSUE SUCH INSTRUCTIONS THAT ARE NECESSARY TO ACHIEVE AND ACCOMPLISH THE SERVICE PROGRAMS SO AUTHORIZED; AUTHORIZING THE CITY MANAGER TO TRANSFER MONIES AND PROGRAMS AMONG THE DEPARTMENTS AND ACTIVITIES WITHIN ANY FUND AS PROVIDED BY CHAPTER 2 OF THE CLEARWATER CODE OF ORDINANCES; PROVIDING AN EFFECTIVE DATE. WHEREAS, the City Manager has submitted an estimate of the expenditures necessary to carry on the City government for the fiscal year beginning October 1, 2022, and ending September 30, 2023; and WHEREAS, an estimate of the revenues to be received by the City during said period from ad valorem taxes and other sources has been submitted to the City Council; and WHEREAS, a general summary of the operating budget, and notice of the times and places where copies of the budget message and operating budget are available for inspection by the public, was published in a newspaper of general circulation; and WHEREAS, the City Council has examined and carefully considered the proposed budget; and WHEREAS, in accordance with Chapter 2 of the Clearwater Code of Ordinances, the City Council conducted a public hearing on September 15, 2022, upon said budget and tax levy; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA; Section 1. Pursuant to the City Manager's Annual Budget Report for the fiscal year beginning October 1, 2022, and ending September 30, 2023, a copy of which is on file with the City Clerk, the City Council hereby adopts a budget for the operation of the City, a copy of which is attached as Exhibit A, and a summary of which is attached as Exhibit B. Ordinance No. 9615-22 Section 2. The budget as adopted shall stand and be the budget of the City for said fiscal year, subject to the authority of the City Council to amend or change the budget as provided by Section 2.519 of the Clearwater Code of Ordinances. Section 3. The City Manager is authorized and directed to issue such instructions and directives that are necessary to achieve and accomplish the service programs authorized by the adoption of this budget. Section 4. The City Manager is authorized for reasons of economy or efficiency to transfer part or all of any unencumbered appropriation balance among programs within an operating fund, provided such action does not result in the discontinuance of a program. Section 5. It is the intent of the City Council that this budget, including amendments thereto, is adopted to permit the legal appropriation and encumbering of funds for the purposes set forth in the budget. All appropriated and encumbered but unexpended funds at the end of the fiscal year may be expended during the subsequent fiscal year for the purposes for which they were appropriated and encumbered, and such expenditures shall be deemed to have been spent out of the current budget allocation. It shall not be necessary to reappropriate additional funds in the budget for the subsequent fiscal year to cover valid open encumbrances outstanding as of the end of the current fiscal year. Section 6. Should any provision of this ordinance be declared by any court to be invalid, the same shall not affect the validity of the ordinance as a whole, or any provision thereof, other than the provision declared to be invalid. Section 7. This ordinance shall take effect October 1, 2022. PASSED ON FIRST READING _____________________ PASSED ON SECOND AND FINAL _____________________ READING AND ADOPTED ________________________________ Frank Hibbard Mayor Approved as to form: Attest: ______________________________ ________________________________ David Margolis Rosemarie Call City Attorney City Clerk Page 1 Special Special Other Housing Total General Development Program Assistance Trust Governmental GOVERNMENTAL FUNDS Fund Fund Fund Funds Funds Balances Brought Forward 54,247,789 14,277,582 15,469,440 2,622,089 86,616,900 Budgeted Revenues Ad Valorem Taxes 80,964,710 4,050,410 85,015,120 Utility Taxes 17,890,000 17,890,000 Local Option, Fuel & Other Taxes 6,430,000 17,768,150 24,198,150 Franchise Fees 11,000,000 11,000,000 Other Permits and Fees 3,908,500 3,908,500 Intergovernmental Revenue 28,768,720 897,475 1,291,060 30,957,255 Charges for Services 17,218,270 140,000 17,358,270 Judgments, Fines and Forfeits 1,439,000 1,439,000 Miscellaneous Revenues 3,512,758 450,000 125,000 4,087,758 Transfers In 12,497,802 557,080 13,054,882 Other Financing Sources TOTAL BUDGETED REVENUES 183,629,760 22,408,560 1,579,555 1,291,060 208,908,935 TOTAL REVENUES, TRANSFERS, AND BALANCES 237,877,549 36,686,142 17,048,995 3,913,149 295,525,835 Budgeted Expenditures City Council 459,136 459,136 City Manager's Office 1,032,745 1,032,745 City Attorney's Office 2,549,409 2,549,409 City Audit 372,930 372,930 City Clerk 1,274,878 1,274,878 CRA Administration 691,422 691,422 Economic Development and Housing 2,019,501 2,019,501 Finance 2,938,832 2,938,832 Fire 33,798,143 33,798,143 Human Resources 2,233,506 2,233,506 Library 9,445,675 9,445,675 Non-Departmental 11,763,576 11,763,576 Office of Innovation 899,534 899,534 Parks and Recreation 38,162,462 38,162,462 Planning and Development 7,605,355 7,605,355 Police 53,505,918 173,200 53,679,118 Public Communications 1,573,275 1,573,275 Public Utilities 412,520 412,520 Public Works 12,890,943 12,890,943 General Government Services 312,380 312,380 Economic Environment 498,117 988,161 1,486,278 Human Services 1,500 1,500 Culture and Recreation 70,000 70,000 Transfers Out 28,466,190 449,358 302,899 29,218,447 TOTAL BUDGETED EXPENDITURES 183,629,760 28,466,190 1,504,555 1,291,060 214,891,565 Fund Balances/Reserves/Net Assets 54,247,789 8,219,952 15,544,440 2,622,089 80,634,270 TOTAL EXPENDITURES AND BALANCES 237,877,549 36,686,142 17,048,995 3,913,149 295,525,835 EXHIBIT A CITY OF CLEARWATER 2022-23 BUDGET Ordinance No. 9615-22 Page 2 Water Stormwater Solid Waste Total & Sewer Utility & Recycling Gas Utility UTILITY FUNDS Fund Fund Fund Fund Funds Balances Brought Forward 114,776,044 29,596,429 19,543,587 5,522,457 169,438,517 Budgeted Revenues Ad Valorem Taxes Utility Taxes Local Option, Fuel & Other Taxes Franchise Fees Other Permits and Fees 1,350 1,350 Intergovernmental Revenue Charges for Services 103,669,490 17,340,280 29,431,969 55,595,170 206,036,909 Judgments, Fines and Forfeits 271,000 73,000 103,000 100,000 547,000 Miscellaneous Revenues 2,939,610 301,560 845,281 321,370 4,407,821 Transfers In Other Financing Sources TOTAL BUDGETED REVENUES 106,880,100 17,714,840 30,381,600 56,016,540 210,993,080 TOTAL REVENUES, TRANSFERS, AND BALANCES 221,656,144 47,311,269 49,925,187 61,538,997 380,431,597 Budgeted Expenditures Water & Sewer Fund Public Utilities Administration 3,137,339 3,137,339 Wastewater Collection 13,624,801 13,624,801 Public Utilities Maintenance 8,225,723 8,225,723 WPC Plant Operations 26,602,163 26,602,163 WPC Laboratory Operations 611,067 611,067 WPC Industrial Pretreatment 999,062 999,062 Water Distribution 19,485,328 19,485,328 Water Supply 23,124,370 23,124,370 Reclaimed Water 5,018,157 5,018,157 Stormwater Fund Stormwater Management 10,773,256 10,773,256 Stormwater Maintenance 6,018,454 6,018,454 Solid Waste & Recycling Fund Administration 1,362,394 1,362,394 Solid Waste Collection 20,030,254 20,030,254 Solid Waste Transfer 2,467,042 2,467,042 Solid Waste Container Maintenance 958,445 958,445 Recycling Residential 1,670,431 1,670,431 Recycling Multi Family 430,139 430,139 Recycling Commercial 1,519,275 1,519,275 Gas Fund Administration and Supply 29,734,623 29,734,623 Pinellas Gas Operations 14,305,023 14,305,023 Pasco Gas Operations 9,115,613 9,115,613 Gas Marketing and Sales 6,677,081 6,677,081 TOTAL BUDGETED EXPENDITURES 100,828,010 16,791,710 28,437,980 59,832,340 205,890,040 Fund Balances/Reserves/Net Assets 120,828,134 30,519,559 21,487,207 1,706,657 174,541,557 TOTAL EXPENDITURES AND BALANCES 221,656,144 47,311,269 49,925,187 61,538,997 380,431,597 EXHIBIT A CITY OF CLEARWATER 2022-23 BUDGET Ordinance No. 9615-22 Page 3 Clearwater Total Harbor Other Airpark Marine Marine Parking Enterprise OTHER ENTERPRISE FUNDS Fund Fund Fund Fund Funds Balances Brought Forward 890,216 3,629,504 1,900,687 22,568,128 28,988,535 Budgeted Revenues Ad Valorem Taxes Utility Taxes Local Option, Fuel & Other Taxes Franchise Fees Other Permits and Fees Intergovernmental Revenue Charges for Services 18,000 6,399,710 913,500 9,561,080 16,892,290 Judgments, Fines and Forfeits 3,200 1,000 990,000 994,200 Miscellaneous Revenues 364,000 149,000 31,500 200,000 744,500 Transfers In Other Financing Sources TOTAL BUDGETED REVENUES 382,000 6,551,910 946,000 10,751,080 18,630,990 TOTAL REVENUES, TRANSFERS, AND BALANCES 1,272,216 10,181,414 2,846,687 33,319,208 47,619,525 Budgeted Expenditures Airpark Fund Airpark Operations 406,990 406,990 Marine Fund Marina Operations 7,038,640 7,038,640 Clearwater Harbor Marine Fund Clearwater Harbor Marina Operations 1,003,610 1,003,610 Parking Fund Parking System 16,472,238 16,472,238 Parking Enforcement 1,046,022 1,046,022 Beach Guard Operations 1,194,937 1,194,937 Seminole Street Boat Ramp 153,933 153,933 TOTAL BUDGETED EXPENDITURES 406,990 7,038,640 1,003,610 18,867,130 27,316,370 Fund Balances/Reserves/Net Assets 865,226 3,142,774 1,843,077 14,452,078 20,303,155 TOTAL EXPENDITURES AND BALANCES 1,272,216 10,181,414 2,846,687 33,319,208 47,619,525 EXHIBIT A CITY OF CLEARWATER 2022-23 BUDGET Ordinance No. 9615-22 Page 4 Administrative General Central Service Service Garage Insurance INTERNAL SERVICE FUNDS Fund Fund Fund Fund Total Balances Brought Forward 4,910,651 11,235,473 1,696,770 19,956,737 37,799,631 Budgeted Revenues Ad Valorem Taxes Utility Taxes Local Option, Fuel & Other Taxes Franchise Fees Other Permits and Fees Intergovernmental Revenue Charges for Services 16,050,270 6,368,650 18,908,130 35,413,700 76,740,750 Judgments, Fines and Forfeits Miscellaneous Revenues 100,000 130,000 625,000 340,000 1,195,000 Transfers In Other Financing Sources TOTAL BUDGETED REVENUES 16,150,270 6,498,650 19,533,130 35,753,700 77,935,750 TOTAL REVENUES, TRANSFERS, AND BALANCES 21,060,921 17,734,123 21,229,900 55,710,437 115,735,381 Budgeted Expenditures Administrative Services FundInformation Technology/Administration 515,877 515,877 Network Services 4,854,345 4,854,345 Network Security & Architecture 2,646,074 2,646,074 Software Applications 2,761,577 2,761,577 Enterprise Systems & Training 1,091,360 1,091,360 Courier 198,577 198,577 Utility Customer Service 4,001,420 4,001,420 General Services Fund Administration 512,198 512,198 Building and Maintenance 5,950,782 5,950,782 Garage Fund Fleet Maintenance 17,789,189 17,789,189 Radio Communications 1,681,211 1,681,211 Central Insurance Fund Risk Management 438,663 438,663 Employee Benefits 414,160 414,160 Employee Health Center 1,731,900 1,731,900 Non-Departmental 33,167,607 33,167,607 TOTAL BUDGETED EXPENDITURES 16,069,230 6,462,980 19,470,400 35,752,330 77,754,940 Fund Balances/Reserves/Net Assets 4,991,691 11,271,143 1,759,500 19,958,107 37,980,441 TOTAL EXPENDITURES AND BALANCES 21,060,921 17,734,123 21,229,900 55,710,437 115,735,381 EXHIBIT ACITY OF CLEARWATER 2022-23 BUDGET Ordinance No. 9615-22 Page 1 Total Total Total Total Other Internal Total Governmental Utility Enterprise Service AllALL FUNDS Funds Funds Funds Funds Funds Balances Brought Forward 86,616,900 169,438,517 28,988,535 37,799,631 322,843,583 Budgeted Revenues Ad Valorem Taxes 85,015,120 85,015,120 Utility Taxes 17,890,000 17,890,000 Local Option, Fuel & Other Taxes 24,198,150 24,198,150 Franchise Fees 11,000,000 11,000,000 Other Permits and Fees 3,908,500 1,350 3,909,850 Intergovernmental Revenue 30,957,255 30,957,255 Charges for Services 17,358,270 206,036,909 16,892,290 76,740,750 317,028,219 Judgments, Fines and Forfeits 1,439,000 547,000 994,200 2,980,200 Miscellaneous Revenues 4,087,758 4,407,821 744,500 1,195,000 10,435,079 Transfers In 13,054,882 13,054,882 Other Financing Sources TOTAL BUDGETED REVENUES 208,908,935 210,993,080 18,630,990 77,935,750 516,468,755 TOTAL REVENUES, TRANSFERS, AND BALANCES 295,525,835 380,431,597 47,619,525 115,735,381 839,312,338 Budgeted Expenditures City Council 459,136 459,136 City Manager's Office 1,032,745 1,032,745 City Attorney's Office 2,549,409 2,549,409 City Audit 372,930 372,930 City Clerk 1,274,878 1,274,878 CRA Administration 691,422 691,422 Economic Development and Housing 2,019,501 2,019,501Finance2,938,832 2,938,832 Fire 33,798,143 33,798,143 Human Resources 2,233,506 2,233,506 Library 9,445,675 9,445,675 Non-Departmental 11,763,576 11,763,576 Office of Innovation 899,534 899,534 Parks and Recreation 38,162,462 38,162,462 Planning and Development 7,605,355 7,605,355 Police 53,679,118 53,679,118 Public Communications 1,573,275 1,573,275 Public Services 412,520 412,520 Public Works 12,890,943 12,890,943 General Government Services 312,380 312,380 Economic Environment 1,486,278 1,486,278 Human Services 1,500 1,500 Culture and Recreation 70,000 70,000 Transfers Out 29,218,447 29,218,447 Water & Sewer Fund Expenditures Public Utilities Administration 3,137,339 3,137,339 Wastewater Collection 13,624,801 13,624,801 Public Utilities Maintenance 8,225,723 8,225,723 WPC Plant Operations 26,602,163 26,602,163 WPC Laboratory Operations 611,067 611,067 WPC Industrial Pretreatment 999,062 999,062 Water Distribution 19,485,328 19,485,328 Water Supply 23,124,370 23,124,370 Reclaimed Water 5,018,157 5,018,157 Stormwater Fund Stormwater Management 10,773,256 10,773,256 Stormwater Maintenance 6,018,454 6,018,454 EXHIBIT B CITY OF CLEARWATER 2022-23 BUDGET Ordinance No. 9615-22 Page 2 Total Total Total Total Other Internal Total Governmental Utility Enterprise Service AllALL FUNDS Funds Funds Funds Funds Funds Budgeted Expenditures Solid Waste & Recycling Fund Administration 1,362,394 1,362,394 Solid Waste Collection 20,030,254 20,030,254 Solid Waste Transfer 2,467,042 2,467,042 Solid Waste Container Maintenance 958,445 958,445 Recycling Residential 1,670,431 1,670,431 Recycling Multi Family 430,139 430,139 Recycling Commercial 1,519,275 1,519,275 Gas Fund Administration and Supply 29,734,623 29,734,623 Pinellas Gas Operations 14,305,023 14,305,023 Pasco Gas Operations 9,115,613 9,115,613 Gas Marketing and Sales 6,677,081 6,677,081 Airpark Fund Airpark Operations 406,990 406,990 Marine Fund Marina Operations 7,038,640 7,038,640 Clearwater Harbor Marine Fund Clearwater Harbor Marina Operations 1,003,610 1,003,610 Parking Fund Parking System 16,472,238 16,472,238 Parking Enforcement 1,046,022 1,046,022 Beach Guard Operations 1,194,937 1,194,937 Seminole Street Boat Ramp 153,933 153,933 Administrative Services Fund Information Technology/Administration 515,877 515,877 Network Services 4,854,345 4,854,345 Network Security & Architecture 2,646,074 2,646,074 Software Applications 2,761,577 2,761,577 Enterprise Systems & Training 1,091,360 1,091,360 Courier 198,577 198,577 Clearwater Customer Service 4,001,420 4,001,420 General Services Fund Administration 512,198 512,198 Building and Maintenance 5,950,782 5,950,782 Garage FundFleet Maintenance 17,789,189 17,789,189 Radio Communications 1,681,211 1,681,211 Central Insurance Fund Risk Management 438,663 438,663 Employee Benefits 414,160 414,160 Employee Health Center 1,731,900 1,731,900 Non-Departmental 33,167,607 33,167,607 TOTAL BUDGETED EXPENDITURES 214,891,565 205,890,040 27,316,370 77,754,940 525,852,915 Fund Balances/Reserves/Net Assets 80,634,270 174,541,557 20,303,155 37,980,441 313,459,423 TOTAL EXPENDITURES AND BALANCES 295,525,835 380,431,597 47,619,525 115,735,381 839,312,338 2022-23 BUDGET EXHIBIT B CITY OF CLEARWATER Ordinance No. 9615-22 Proposed Final FY 22/23 Adjustments FY 22/23 Budgeted Revenues: Ad Valorem Taxes 81,964,710 (1,000,000) 80,964,710 (1) Utility Taxes 17,890,000 17,890,000 Local Option, Fuel & Other Taxes 6,430,000 6,430,000 Franchise Fees 11,000,000 11,000,000 Other Permits and Fees 3,908,500 3,908,500 Intergovernmental Revenues 28,768,720 28,768,720 Charges for Services 17,218,270 17,218,270 Judgments, Fines & Forfeits 1,439,000 1,439,000 Miscellaneous Revenues 3,553,600 (40,842) 3,512,758 (2) Transfers In 12,456,960 40,842 12,497,802 (2) Total Budgeted Revenues 184,629,760 (1,000,000) 183,629,760 Transfer (to) from Surplus - Total Revenues 184,629,760 (1,000,000) 183,629,760 Budgeted Expenditures: City Council 459,136 459,136 City Manager's Office 1,032,745 1,032,745 City Attorney's Office 2,549,409 2,549,409 City Audit 372,930 372,930 City Clerk 1,274,878 1,274,878 CRA Administration 691,422 691,422 Economic Development & Housing 2,019,501 2,019,501 Finance 2,938,832 2,938,832 Fire 33,798,143 33,798,143 Human Resources 2,233,506 2,233,506 Library 9,525,675 (80,000) 9,445,675 (3) Non-Departmental 11,763,576 11,763,576 Office of Innovation 968,534 (69,000) 899,534 (3) Parks & Recreation 38,813,462 (651,000) 38,162,462 (3) Planning & Development 7,605,355 7,605,355 Police 53,505,918 53,505,918 Public Communications 1,573,275 1,573,275 Public Utilities - Maintenance Facility 412,520 412,520 Public Works 13,090,943 (200,000) 12,890,943 (3) Total Budgeted Expenditures 184,629,760 (1,000,000) 183,629,760 (3) To decrease General Fund expenditures by $1,000,000 to provide for a millage rate reduction as approved by the Council on September 1, 2022. As amended for final budget ordinance - September 15, 2022 public hearing General Fund Operating Budget 2022/23 (2) To adjust miscellaneous revenues and transfer in revenues (net zero) to account for revenues in the correct categories. (1) To decrease ad valorem tax revenues by $1,000,000 to provide for a millage rate reduction as approved by the Council on September 1, 2022. Page 1 Proposed Final FY 22/23 Adjustments FY 22/23 Budgeted Revenues: Ad Valorem Taxes 4,100,410 (50,000) 4,050,410 (1) Utility Taxes Local Option, Fuel & Other Taxes 17,768,150 17,768,150 Franchise Fees Other Permits and Fees Intergovernmental Revenue Charges for Services 140,000 140,000 Judgments, Fines and Forfeits Miscellaneous Revenues 450,000 450,000 Transfers In Other Financing Sources Total Revenues 22,458,560 (50,000) 22,408,560 Budgeted Expenditures: Transfers Out 28,516,190 (50,000) 28,466,190 (2) Total Budgeted Expenditures 28,516,190 (50,000) 28,466,190 Special Development Fund Operating Budget 2022/23 As amended for final budget ordinance for September 15, 2022 public hearing (1) To decrease Ad Valorem Taxes (Road Millage) revenues by $50,000 to provide for a millage rate reduction as approved by the Council on September 1, 2022. (2) To decrease transfers out by $50,000 to provide for a millage rate reduction as approved by the Council on September 1, 2022. Page 2 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9616-22 Agenda Date: 9/15/2022 Status: Public HearingVersion: 1 File Type: OrdinanceIn Control: Office of Management & Budget Agenda Number: 8.3 SUBJECT/RECOMMENDATION: Approve the fiscal year 2022/23 Annual Capital Improvement Budget, establish a six-year plan for the Capital Improvement Program (CIP), and pass Ordinance 9616-22 on first reading. SUMMARY: In accordance with Chapter 200 of the Florida Statutes and the rules governing Truth in Millage (TRIM) compliance, the City Council must hold two public hearing to adopt the final budget. The adoption of this ordinance and the related ordinances adopting the 2022/23 millage rate and operating budget are an integral part of fulfilling these requirements. On June 30, 2022, the City Manager provided the City Council with a Preliminary Annual Operating and Capital Improvement Budget that outlined estimates of revenues and expenditures for the 2022/23 fiscal year. The City Manager presented the preliminary budget at the City Council meeting on July 21, 2022, for Council discussion and citizen input. In addition, a Special Budget Work Session was held on August 4, 2022, for Council discussion of the proposed budget. On September 1, 2022, the City Council directed staff to bring forward a reduced millage rate of 5.8850 mills for final adoption. In response to this direction the following changes have been made to the preliminary capital improvement budget and are included in the ordinance for adoption of the capital improvement budget. ·The road millage funding in the Streets and Sidewalks project is being reduced by $50,000 due to the reduction of the millage rate. ·The General Fund revenue transferred to the Streets and Sidewalks project is being reduced by $200,000 as part of budget reductions required in response to the reduced millage rate. The preliminary budget included $900,000 of General Fund revenue annually, this will be reduced to $700,000 in each year of the 6-year plan. Page 1 City of Clearwater Printed on 9/13/2022 Ordinance No. 9616-22 CAPITAL IMPROVEMENT ORDINANCE ORDINANCE NO. 9616-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, ADOPTING THE CAPITAL IMPROVEMENT PROGRAM BUDGET FOR THE FISCAL YEAR BEGINNING OCTOBER 1, 2022, AND ENDING SEPTEMBER 30, 2023; APPROVING THE SIX-YEAR CAPITAL IMPROVEMENT PROGRAM WHICH SHALL BE REEVALUATED AT THE BEGINNING OF EACH FISCAL YEAR; AUTHORIZING THE CITY MANAGER TO ISSUE SUCH INSTRUCTIONS THAT ARE NECESSARY TO ACHIEVE AND ACCOMPLISH THE CAPITAL IMPROVEMENTS SO AUTHORIZED; AUTHORIZING THE CITY MANAGER TO TRANSFER MONEY BETWEEN PROJECTS IN THE CAPITAL IMPROVEMENT PROGRAM; APPROPRIATING AVAILABLE AND ANTICIPATED RESOURCES FOR THE PROJECTS IDENTIFIED; PROVIDING AN EFFECTIVE DATE. WHEREAS, the City Manager has submitted a proposed Six-Year Capital Improvement Program, and has submitted an estimate of the amount of money necessary to carry on said Capital Improvement Program for the fiscal year beginning October 1, 2022, and ending September 30, 2023; and WHEREAS, an estimate of the resources available and income to be received by the City during said period from ad valorem taxes and other sources has been submitted to the City Council; and WHEREAS, a general summary of the Capital Improvement Budget, and notice of the times and places when copies of the budget message and capital budget are available for inspection by the public, was published in a newspaper of general circulation; and WHEREAS, the City Council has examined and carefully considered the proposed budget; and WHEREAS, in accordance with Chapter 2 of the Clearwater Code of Ordinances, the City Council conducted a public hearing upon said proposed budget on September 15, 2022; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. Pursuant to the Capital Improvement Program Report and Estimated Budget for the fiscal year beginning October 1, 2022, and ending September 30, 2023, a copy of which is on file with the City Clerk, the City Council hereby adopts a budget for the Ordinance No. 9616-22 capital improvement fund for the City of Clearwater, a copy of which is attached hereto as Exhibit A. Section 2. The Six-Year Capital Improvement Program and Budget, a summary of which is attached hereto, marked Exhibit B, is approved in its present form, but prior to the beginning of each fiscal year the City Council shall reevaluate priorities, hold public hearings and formally adopt additions or corrections thereto. Section 3. The budget as adopted shall stand and be the Capital Improvement Program Budget of the City for said fiscal year, subject to the authority of the City Council to amend or change the budget as provided by Section 2.519 of the Clearwater Code of Ordinances. Section 4. The City Manager is authorized and directed to issue such instructions and directives that are necessary to achieve and accomplish the capital improvements authorized by the adoption of this budget. Section 5. The City Manager is authorized to transfer appropriations within the capital budget, provided such transfer does not result in changing the scope of any project or the fund source included in the adopted capital budget. Section 6. Should any provision of this ordinance be declared by any court to be invalid, the same shall not affect the validity of the ordinance as a whole, or any provision thereof, other than the provision declared to be invalid. Section 7. This ordinance shall take effect October 1, 2022. PASSED ON FIRST READING AS AMENDED _____________________ PASSED ON SECOND READING _____________________ AND ADOPTED ________________________________ Frank V. Hibbard Mayor Approved as to form: Attest: _____________________________ ________________________________ David Margolis Rosemarie Call City Attorney City Clerk Budgeted RevenuesGENERAL SOURCES:2022/23 General Operating Revenue 14,819,980 Penny for Pinellas 22,948,630 Road Millage 4,050,410 Local Option Fuel Tax 1,327,150 Grants 200,000 County Fire Reimbursements 340,170 Special Program Fund 50,000 Multi-Modal Impact Fees 140,000 SELF SUPPORTING FUNDS: Parking Revenue 11,295,000 Marine Revenue 1,400,000 Clearwater Harbor Marina Fund 175,000 Airpark Revenue 75,000 Utility System: Water Revenue 10,606,750 Sewer Revenue 11,691,790 Utility R & R 12,225,590 Water Impact Fees 160,000 Sewer Impact Fees 50,000 Stormwater Utility Revenue 6,958,010 Gas Revenue 13,625,000 Solid Waste Revenue 450,000 INTERNAL SERVICE FUNDS: Garage Revenue 260,000 Administrative Services Revenue 1,900,000 General Services Fund 100,000 Central Insurance Fund 172,000 BORROWING - INTERNAL SERVICE FUNDS: Lease Purchase - Garage 9,791,700 Lease Purchase - Administrative Services 450,000 TOTAL ALL FUNDING SOURCES:$125,262,180 CAPITAL IMPROVEMENT PROGRAM FOR FISCAL YEAR 2022/23 Exhibit A Ordinance No. 9616-22 Budgeted Expenditures FUNCTION:2022/23 Other General Government 22,981,700 Police Protection 305,000 Fire Protection 1,044,250 Fire Rescue Services 538,000 Gas Utility Services 13,625,000 Solid Waste Services 450,000 Water-Sewer Services 30,500,040 Flood Protection/Stormwater Mgmt 6,958,010 Other Physical Environment 570,000 Road and Street Facilities 10,451,650 Airports 275,000 Water Transportation Systems 150,000 Parking Facilities 11,179,000 Other Transportation 56,500 Libraries 735,000 Parks & Recreation 4,065,000 Cultural Services 40,000 Special Recreation Facilities 21,338,030 TOTAL PROJECT EXPENDITURES $125,262,180 Exhibit A CAPITAL IMPROVEMENT PROGRAM FOR FISCAL YEAR 2022/23 Ordinance No. 9616-22 Function 2022/23 2023/24 2024/25 2025/26 2026/27 2027/28 Total Other General Government 22,981,700 22,176,790 21,664,390 15,110,610 16,036,650 16,193,730 114,163,870 Police Protection 305,000 345,000 345,000 335,000 335,000 335,000 2,000,000 Fire Protection 1,044,250 990,560 1,964,540 273,520 2,200,760 1,238,400 7,712,030 Fire Rescue Services 538,000 571,000 304,500 297,320 680,920 234,080 2,625,820 Gas Utility Services 13,625,000 12,225,000 9,225,000 7,375,000 7,125,000 7,125,000 56,700,000 Solid Waste Services 450,000 7,200,000 7,200,000 450,000 450,000 450,000 16,200,000 Water-Sewer Services 30,500,040 39,102,210 45,997,350 63,473,670 55,931,220 25,989,770 260,994,260 Flood Protection/ Stormwater Mgmt 6,958,010 3,475,100 8,911,290 4,048,580 5,144,290 7,724,850 36,262,120 Other Physical Environment 570,000 3,486,460 22,884,980 12,364,600 20,163,850 10,607,130 70,077,020 Road and Street Facilities 10,451,650 9,831,010 12,250,560 15,734,270 10,876,930 9,129,430 68,273,850 Airports 275,000 3,061,600 625,000 25,000 5,425,000 25,000 9,436,600 Water Transportation Systems 150,000 150,000 150,000 150,000 150,000 150,000 900,000 Parking Facilities 11,179,000 10,909,000 1,109,000 924,000 1,024,000 924,000 26,069,000 Other Transportation 56,500 56,500 56,500 56,500 56,500 91,500 374,000 Libraries 735,000 110,000 110,000 110,000 110,000 110,000 1,285,000 Parks & Recreation 4,065,000 3,731,500 2,556,000 2,520,000 4,322,500 3,777,500 20,972,500 Cultural Services 40,000 40,000 40,000 40,000 40,000 40,000 240,000 Special Recreation Facilities 21,338,030 24,074,530 3,483,500 5,703,000 3,575,000 4,688,000 62,862,060 125,262,180 141,536,260 138,877,610 128,991,070 133,647,620 88,833,390 757,148,130 Exhibit B Schedule of Planned Expenditures CAPITAL IMPROVEMENT PROGRAM EXPENDITURE SUMMARY BY FUNCTION FY 2022-2023 THROUGH FY 2027-2028 CAPITAL IMPROVEMENT FUND CITY OF CLEARWATER Ordinance No. 9616-22 Preliminary CIP Budget Net Change Project Funding Source 6-year Total 2022/23 2023/24 2024/25 2025/26 2026/27 2027/28 6-year Total Prelim vs. Final ENRD180004 Streets & Sidewalks Road Millage 25,582,060 4,005,420 4,136,530 4,219,260 4,303,640 4,389,710 4,477,500 25,532,060 (50,000) ENRD180004 Streets & Sidewalks General Fund 5,400,000 700,000 700,000 700,000 700,000 700,000 700,000 4,200,000 (1,200,000) 30,982,060$ 4,705,420$ 29,732,060$ (1,250,000)$ change from preliminary budget CIP Budget Final Project changes as amended for final budget ordinance September 15, 2022 public hearing Page 1 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0957 Agenda Date: 9/15/2022 Status: Public HearingVersion: 1 File Type: Action ItemIn Control: Office of Management & Budget Agenda Number: 8.4 SUBJECT/RECOMMENDATION: Approve the recommended Penny for Pinellas project list, as revised for fiscal years 2022/23 through 2029/30. (APH) SUMMARY: On March 6, 1997, the City Council adopted Ordinance 6137-97. The ordinance established the requirement for a special hearing prior to adoption of the capital improvement budget to discuss the use of Penny for Pinellas tax, and at any time in which there is any proposed change to the Penny for Pinellas project funding of $500,000 or more. Changes to Penny for Pinellas projects that meet this criteria in the proposed 2022/23 capital improvement budget and six-year plan include the following: Fire Engines/Ladder Truck Replacement - The funding for this project is being increased by a total of $372,430 to recognize the increased costs realized for the purchase of fire trucks. Sports Fields & Facilities - project is reduced by $3,350,000 to provide funding for the following sub-projects: o Frank Tack Improvements - This project is established in the amount of $550,000 funded in fiscal years 2023/24 and 2024/25 to construct a new restroom and improve the parking lot. o McMullen Tennis Building Renovations - This project is established in the amount of $2,800,000, funded in fiscal years 2027/28 and 2028/29 to construct a new clubhouse and provide other improvements to courts. Neighborhood and Community Park Renovations - This project is decreased by $1,200,000 to provide a portion of funding for the Woodgate Park Renovation project which is established in the amount of $1,800,000 funded in fiscal year 2026/27 to provide multipurpose fields and improvements to restrooms and parking. Long Center Renovation - This project is added to the penny list for a total of $5,000,000 in fiscal years 2022/23 and 2023/24 to provide additional funding for renovations at the Long Center and reconstruction of the natatorium. Beach Marina Upgrades - The total project is being increased by $8,000,000 for a new total of $23,000,000. The increased funding is needed to fully fund the anticipated construction costs of the beach marina renovation project. Clearwater Harbor Marina Replacement/Upgrade - This project is added to the penny list for a total of $5,000,000 in fiscal years 2025/26 through 2029/30 to provide additional funding for the future replacement/upgrades of attenuators at the Clearwater Harbor Marina. Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0957 Page 2 City of Clearwater Printed on 9/13/2022 CITY OF CLEARWATER NOTICE OF PUBLIC HEARING PENNY FOR PINELLAS PROJECTS CITY COUNCIL MEETING Thursday, September 15, 2022 6:00 p.m. A public hearing will be held by the City of Clearwater in City Council Chambers, Clearwater Main Library, 100 North Osceola Avenue, Clearwater, Florida, regarding the Penny for Pinellas project list for fiscal years 2022/23 through 2029/30 totaling $125,752,130 to fund capital projects under the Penny for Pinellas plan. Significant changes to the plan include: Fire Engines/Ladder Truck Replacement – The funding for this project is being increased by a total of $372,430 to recognize the increased costs realized for the purchase of fire trucks. Sports Fields & Facilities – project is reduced by $3,350,000 to provide funding for the following sub- projects: o Frank Tack Improvements – This project is established in the amount of $550,000 funded in fiscal years 2023/24 and 2024/25 to construct a new restroom and improve the parking lot. o McMullen Tennis Building Renovations – This project is established in the amount of $2,800,000, funded in fiscal years 2027/28 and 2028/29 to construct a new clubhouse and provide other improvements to courts. Neighborhood and Community Park Renovations – This project is decreased by $1,200,000 to provide a portion of funding for the Woodgate Park Renovation project which is established in the amount of $1,800,000 funded in fiscal year 2026/27 to multipurpose fields and improvements to restrooms and parking. Long Center Renovation – This project is added to the penny list for a total of $5,000,000 in fiscal years 2022/23 and 2023/24 to provide additional funding for renovations at the Long Center and reconstruction of the natatorium. Beach Marina Upgrades – The total project is being increased by $8,000,000 for a new total of $23,000,000. The increased funding is needed to fully fund the anticipated construction costs of the beach marina renovation project. Clearwater Harbor Marina Replacement/Upgrade – This project is added to the penny list for a total of $5,000,000 in fiscal years 2025/26 through 2029/30 to provide additional funding for the future replacement/upgrades of attenuators at the Clearwater Harbor Marina. Interested parties may appear and be heard at the hearing or file written notice of approval or objection with the City Clerk prior to the hearing. Any person who decides to appeal any decision made by the Council, with respect to any matter considered at such hearing, will need to request a record of the proceedings and, for such purpose, may need to ensure that a verbatim record of the proceedings is made, which record includes the testimony and evidence upon which the appeal is to be based per Florida Statute 286.0105. Rosemarie Call, MMC City of Clearwater City Clerk P.O. Box 4748, Clearwater, FL 33758-4748 A copy of this ad in large print is available in the City Clerk’s Office. Any person with a disability requiring reasonable accommodation in order to participate in this meeting should call (727) 562- 4093 with their request. Penny for Pinellas Project Funding - Public Hearing September 15, 2022 Total Approved Proposed Amended Total Projects Changes Projects 2022/23 2023/24 2024/25 2025/26 2026/27 2027/28 2028/29 2029/30 Projected Beginning Balance:11,177,090 4,383,524 (4,455,441) (1,592,987) 6,162,078 2,761,019 9,606,714 10,401,911 11,177,090 16,155,065 16,155,065 16,155,065 16,155,065 16,558,941 16,972,915 17,397,238 4,458,042 120,007,394 27,332,154 20,538,589 11,699,623 14,562,078 22,721,019 19,733,934 27,003,951 14,859,953 131,184,483 Penny IV Approved Projects: 694,030 742,610 827,220 852,040 877,600 Fire Engines/Ladder Trucks 4,269,700 372,430 4,642,130 648,630 668,090 688,130 708,780 766,540 789,530 4,642,130 Police Vehicles 1,550,000 1,550,000 150,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 1,550,000 250,000 300,000 2,100,000 Sports Fields & Facilities Upgrades/Improvements 6,000,000 (3,350,000) 2,650,000 1,500,000 500,000 600,000 600,000 700,000 700,000 700,000 700,000 2,650,000 Frank Tack Improvements - 550,000 550,000 250,000 300,000 550,000 McMullen Tennis Bldg Renovation - 2,800,000 2,800,000 700,000 2,100,000 2,800,000 100,000 100,000 100,000 100,000 Neighborhood & Community Parks Renovations 3,100,000 (1,200,000) 1,900,000 400,000 400,000 400,000 400,000 400,000 400,000 350,000 350,000 1,900,000 Woodgate Park Renovation - 1,800,000 1,800,000 1,800,000 1,800,000 Long Center Renovation - 5,000,000 5,000,000 2,000,000 3,000,000 5,000,000 Bicycle Paths & Recreation Trails 2,500,000 2,500,000 1,250,000 1,250,000 2,500,000 Aviation Operations Center 760,000 760,000 760,000 760,000 Environmental Park Upgrades 1,500,000 1,500,000 750,000 750,000 1,500,000 11,500,000 11,500,000 Beach Marina Upgrades 15,000,000 8,000,000 23,000,000 7,500,000 7,500,000 23,000,000 Public Works Complex 12,300,000 12,300,000 4,600,000 2,600,000 5,100,000 12,300,000 City Hall 20,300,000 20,300,000 7,000,000 7,000,000 6,300,000 20,300,000 Clearwater Harbor Marina Replacement/Upgrade - 5,000,000 5,000,000 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 5,000,000 Total Proposed Penny Projects 67,279,700 86,252,130 Penny IV Interfund Loan Repayment Schedule Police District III 5,000,000 5,000,000 5,000,000 5,000,000 Waterfront/Bluff Masterplan (Imagine Clearwater)28,500,000 28,500,000 7,500,000 7,000,000 7,000,000 7,000,000 28,500,000 Sports Fields & Facilities (BayCare/Carpenter)6,000,000 6,000,000 6,000,000 6,000,000 106,779,700 18,972,430 125,752,130 22,948,630 24,994,030 13,292,610 8,400,000 19,960,000 10,127,220 16,602,040 9,427,600 125,752,130 4,383,524 (4,455,441)(1,592,987)6,162,078 2,761,019 9,606,714 10,401,911 5,432,353 5,432,353 Replacement/Upgrade of Current Infrastructure 20,900,000 22,850,000 12,350,000 3,200,000 12,260,000 2,100,000 8,550,000 1,350,000 83,560,000 Public Safety Infrastructure/Equipment 798,630 894,030 942,610 5,200,000 200,000 1,027,220 1,052,040 1,077,600 11,192,130 New Infrastructure 1,250,000 1,250,000 - - 7,500,000 7,000,000 7,000,000 7,000,000 31,000,000 Estimated Available Balance Fiscal Years 2022/23 - 2029/30 Estimated Penny IV Proceeds Estimated Revenue Planned Project Expenditures Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: LUP2022-06005 Agenda Date: 9/15/2022 Status: Public HearingVersion: 1 File Type: Planning CaseIn Control: Planning & Development Agenda Number: 8.5 SUBJECT/RECOMMENDATION: Approve a Future Land Use Map Amendment from the Residential Urban (RU) category to the Institutional (I) category for portions of property located at 110 N. McMullen Booth Road and pass Ordinance 9594-22 on first reading. (LUP2022-06005) SUMMARY: This Future Land Use Map Amendment involves a 0.891-acre portion of a 41.016-acre property located generally on the southwest corner of Drew Street and McMullen Booth Road. The amendment areas are located generally between Cleveland Street and Cherry Lane on the west side of McMullen Booth Road, and at the western terminus of Cleveland Street. The applicant, First Baptist Church of Clearwater, Inc., is requesting to amend the future land use category of the amendment areas from Residential Urban (RU) to Institutional (I). The applicant has submitted a Zoning Atlas amendment which is being processed concurrently with this case (REZ2022-06005). The property is currently developed with the Calvary Church and Calvary Christian High School as well as the high school’s athletic fields with parking interspersed between all the uses. The existing Residential Urban (RU) future land use category on the amendment areas are remnants from when the church purchased the properties as their previous uses were detached dwellings. Throughout the years, the church has assembled additional properties in the area and has also gone through the Future Land Use Map Amendment process to amend those properties to Institutional (I). The Residential Urban (RU) category has a maximum density of 7.5 dwelling units per acre and a maximum floor area ratio (FAR) of 0.40. The Institutional (I) category has a maximum density of 12.5 dwelling units per acre and a maximum floor area ratio (FAR) of 0.65. The proposed amendment would allow the property to have one consistent future land use category of Institutional (I). The applicant currently has a building permit in review for a revised parking lot and associated stormwater facilities, and the proposed amendment would allow for a more cohesive parking plan. The Planning and Development Department has determined that the proposed future land use amendment is consistent with the provisions of the Clearwater Community Development Code as specified below: ·The proposed amendment is consistent with the Comprehensive Plan and the Countywide Plan Rules. ·The proposed amendment is compatible with the surrounding properties and character of the neighborhood. ·Sufficient public facilities are available to serve the property. ·The proposed amendment will not have an adverse impact on the natural environment. Page 1 City of Clearwater Printed on 9/13/2022 File Number: LUP2022-06005 ·The proposed amendment will not have an adverse impact on the use of property in the immediate area. The proposed City of Clearwater future land use category of Institutional (I) will necessitate an amendment of the Countywide Plan Map from the Residential Low Medium (RLM) category to the Public/Semi-Public (P/SP) category. In accordance with the Countywide Plan Rules, the land use plan amendment is subject to the approval of Forward Pinellas, in its role as the Pinellas Planning Council, and the Board of County Commissioners acting as the Countywide Planning Authority. The application is a small-scale amendment so review and approval by the Florida Department of Economic Opportunity is not required. The Community Development Board reviewed this application at its August 16, 2022 public hearing and made a unanimous recommendation of approval to the Council. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A Page 2 City of Clearwater Printed on 9/13/2022 Background: This case involves a 0.891-acre portion of a 41.016-acre property located generally on the southwest corner of Drew Street and McMullen Booth Road. The two amendment areas are located generally between Cleveland Street and Cherry Lane on the west side of McMullen Booth Road, and at the western terminus of Cleveland Street. Calvary Church and Calvary Christian High School occupy the northern portion of the overall property, with athletic facilities and fields to the west and south, and off-street parking interspersed between the uses. The request is to change the Future Land Use Map designation of the amendment areas from Residential Urban (RU) to Institutional (I) to allow the property to have one future land use designation and create a more comprehensive parking plan. A request to rezone the amendment areas from the Low Medium Density Residential (LMDR) District to the Institutional (I) District is being processed concurrently with this case (see REZ2022-06005). The church has been operating since 1866 and was located in Downtown Clearwater from 1926 until the early 2000s. The church began assembling property in the late 1990s along Drew Street and McMullen Booth Road, which became their main campus and where they relocated to in 2005. There has been a history of rights-of-way being vacated in this area starting in 1982, which was petitioned for by a previous landowner and vacated portions of Kentucky Avenue located to the southwest off Bayview Avenue. The first major vacation of rights-of-way and easements requested by the church occurred in early 2004. This vacation eliminated the former Chesapeake Villas subdivision, which was located roughly halfway between Drew Street and Virginia Avenue along Bayview Avenue. As a result of these vacations of rights-of-way and lot assembly through the years, a single large parcel was created that was generally bounded by Bayview Avenue to the west, Drew Street to the north, McMullen Booth Road to the east, and Virginia Avenue to the south. PLANNING & DEVELOPMENT DEPARTMENT COMMUNITY DEVELOPMENT BOARD STAFF REPORT MEETING DATE: August 16, 2022 AGENDA ITEM: E.1. CASE: LUP2022-06005 REQUEST: To amend the Future Land Use Map designation for portions of a 41.016- acre property from Residential Urban (RU) to Institutional (I) GENERAL DATA: Agent............................... Owner............................. Brian J. Aungst, Esq., Macfarlane, Ferguson & McMullen First Baptist Church of Clearwater, Inc. Location .......................... 110 N. McMullen Booth Road, located generally on the southwest corner of Drew Street and McMullen Booth Road Property Size ................... 0.891 acres Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 2 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION The church continued to purchase residential properties, and additional vacations occurred between 2010 and 2015, which expanded the church’s property to the south and west. As these vacations occurred and properties were annexed and assembled, future land use and zoning amendments were also approved to ensure the overall property would have a consistent institutional designation. Further development occurred on the church campus between 2010 and 2015, with the football stadium along Bayview Avenue being constructed between 2010 and 2012, the baseball stadium between 2012 and 2013, and an addition to the main church building between 2014 and 2015. The parking lot was also rearranged and expanded with these additions. A plat application was approved in 2014 that formally created the main parcel, which has since been expanded with additional property annexations. Currently, the church has a building permit application in review for a revised and expanded parking lot which includes the amendment areas. The area between Cleveland Street and Cherry Lane, the “L” shaped area, currently goes around a detached dwelling fronting on Cleveland Street. The current building permit application shows the southern portion of that “L” shaped area south of the detached dwelling to remain open and undeveloped, with the eastern portion that fronts both Cleveland Street and Cherry Lane to be used as a stormwater facility. Drive aisles are proposed to connect to both Cleveland Street and Cherry Lane and will be gated and closed during non-use periods. The remaining amendment area at the western terminus of Cleveland Street is proposed to be incorporated into the expanded parking lot. The church also owns two additional properties to the east of the amendment area along Cherry Lane. The property adjacent to the east is currently a detached dwelling and will remain as such for use as a parsonage. The property further east of the amendment area is currently vacant, and plans are to keep it vacant. Both properties are within unincorporated Pinellas County, and the church has indicated no plans to annex them into the City. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 3 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Vicinity Characteristics: Maps 1 and 2 show the general location of the property and an aerial view of the amendment area and its surroundings. Map 1 Map 2 Map 3 shows the existing surrounding uses. The proposed amendment areas have already been combined by the Property Appraiser’s Office into the main Calvary Baptist Church parcel and campus, which consists of a church, high school, athletic facilities, parking, and additional institutional uses supporting the main church. An office and RV park exist to the west across Bayview Avenue, and north across Drew Street is the Eddie C. Moore Softball Complex. To the east, across McMullen Booth Road, are a mix of detached and attached dwellings, a mobile home park and a place of worship. To the south, exists a single detached dwelling along Cleveland Street and a few detached dwellings along Cherry Lane. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 4 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Map 3 As shown on Map 4, the future land use categories abutting the amendment areas are Institutional (I) along with Residential Urban (RU) which exists to the southeast along the Cleveland Street and Cherry Lane properties and to the southwest for the properties near Tennessee Avenue and Meadow Lark Lane. To the west across Bayview Avenue is the US 19 – Regional Center (US 19-RC) future land use category, to the north across Drew Street is the Recreation/Open Space (R/OS) future land use category, and across McMullen Booth Road to the east are Residential/Office Limited (R/OL), Residential Urban (RU), Residential Low Medium (RLM), and Institutional (I) future land use categories. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 5 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Map 4 A comparison between the uses, densities and intensities allowed by the existing and proposed Future Land Use Map (FLUM) designations appears in Table 1, along with the consistent zoning districts. Table 1. Uses, Densities and Intensities Allowed by Existing and Proposed Future Land Use Map Designations Existing FLUM Designations Residential Urban (RU) Proposed FLUM Designation Institutional (I) Primary Uses: Urban Low Density Residential; Residential Equivalent Public/Private Schools, Churches, Public Offices, Hospitals, Residential Equivalent Maximum Density: 7.5 Dwelling Units per Acre 12.5 Dwelling Units per Acre Maximum Intensity: FAR 0.40; ISR 0.65 FAR 0.65; ISR 0.85 Consistent Zoning Districts: Low Medium Density Residential (LMDR); Medium Density Residential (MDR) Institutional (I) Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 6 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION REVIEW CRITERIA: Consistency with the Clearwater Comprehensive Plan [Sections 4-603.F.1 and 4-603.F.2] Recommended Findings of Fact: Applicable goal, objective and policies of the Clearwater Comprehensive Plan which support the proposed amendment include: Objective A.2.2 Future Land Use in the City of Clearwater shall be guided by the City’s Future Land Use Map, which shall be consistent with the Countywide Plan for Pinellas County (The Countywide Plan) including the Countywide Plan Map and shall be implemented through the City’s Community Development Code. Policy A.2.2.13 All land use categories on the Future Land Use Map shall be consistent with the density and intensity standards and other standards contained in the Pinellas Planning Council Countywide Plan Rules, including criteria and standards for nomenclature, continuum of plan classifications and categories, use and locational characteristics, map delineation, other standards, and special rules. Goal A.4. The City shall work toward a land use pattern that can be supported by the available community and public facilities that would be required to serve the development. Policy A.5.5.1 Development shall be designed to maintain and support the existing or envisioned character of the neighborhood. Policy B.1.4.1 The City will continue to review potential trips generated by requests for amendment to the Future Land Use Map. The amendment areas currently have a future land use designation of Residential Urban (RU), with the majority of the remaining parcel being Institutional (I) and the entirety of the parcel being used as the church and high school campus. Historically, as the church acquired additional properties and expanded the parcel, the future land use and zoning designations of those properties were also amended to Institutional so that one designation encompassed the property. This proposed amendment would follow historical precedence and would allow for the last remaining portions of the church’s property to be amended to the Institutional (I) future land use category. While Residential Urban (RU) exists along the eastern portion of the property and the southwestern portion of the property, the character of this area is largely institutional because of the church’s past expansion and ownership in the area. The Institutional (I) future land use also provides for a transition from the high-intensity US 19 – Regional Center (US 19-RC) future land use to the west to the residential neighborhood consisting largely of Residential Urban (RU) to the east. The property is served by city solid waste and water service and has a mix of privately- and city-owned sanitary sewer lines. The proposed amendment and subsequent development would be supported by the available public facilities. Potential traffic impacts have been reviewed and details provided below in the report. The property is currently accessed via Bayview Avenue, Drew Street, and McMullen Booth Road and the proposed amendment will not degrade the level of service for these streets. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 7 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Recommended Conclusions of Law: The request is consistent with the goals, objectives and policies of the Clearwater Comprehensive Plan and furthers said plan as indicated above. Consistency with the Countywide Rules Recommended Findings of Fact: The underlying Countywide Plan Map category on the proposed amendment area is Residential Low Medium (RLM). This Residential Low Medium (RLM) category is also to the east and southwest, and further east across McMullen Booth Road. Properties to the south and west are designated with the Public/Semi-Public (P/SP) category. Section 2.3.3.2 of the Countywide Rules states that the current Residential Low Medium (RLM) category is intended to depict areas that are now developed, or appropriate to be developed, in a suburban, low density or moderately dense residential manner; and to recognize such areas as primarily well-suited for residential uses that are consistent with the suburban qualities, transportation facilities, including transit, and natural resources of such areas. The Residential Low Medium (RLM) category also contains maximum acreage thresholds for certain uses. Any use that exceeds the acreage threshold is required to undergo an amendment to a category where the use does not have an acreage maximum. Institutional uses in the Residential Low Medium (RLM) category are permitted up to five acres, and since the overall parcel is just over 41 acres, this provision would apply, requiring an amendment to the Public/Semi-Public (P/SP) category. The proposed City of Clearwater future land use designation of Institutional (I) will necessitate a Countywide Plan Map amendment from the Residential Low Medium (RLM) category to the Public/Semi-Public (P/SP) category in order to maintain consistency between the City’s Future Land Use Map and the Countywide Plan Map. Section 2.3.3.10 of the Countywide Rules states that the Public/Semi-Public (P/SP) category is intended to recognize institutional and transportation/utility uses that serve the community or region, especially larger facilities having acreage exceeding the threshold established in other plan categories, and which are consistent with the need, character, and scale of such uses relative to the surrounding uses, transportation facilities, and natural resource features. Additionally, McMullen Booth Road is a Primary Scenic/Noncommercial Corridor with a classification of Residential. According to Table 10 of the Countywide Rules, the Public/Semi-Public (P/SP) category is found to be potentially consistent with the Scenic/Noncommercial Corridor, Residential classification. As the remainder of the property is already designated as Public/Semi-Public (P/SP) on the Countywide Plan Map, the uses and intensity of uses have already been found to be consistent with the provisions of the Residential classification. The addition of approximately one acre to the Public/Semi-Public (P/SP) category will have a de-minimus effect. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 8 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Recommended Conclusions of Law: The proposed Future Land Use Map Amendment will require an amendment to the Countywide Plan Map category from Residential Low Medium (RLM) to Public/Semi Public (P/SP). The proposed amendment is consistent with the purpose of the proposed Public/Semi-Public (P/SP) category in the Countywide Rules, which is required due to the acreage threshold provision in the current Residential Low Medium (RLM) category in the Countywide Rules. Further, the proposed amendment is consistent with the provisions of the Scenic/Noncommercial Corridor for which the property is located within. Compatibility with Surrounding Properties/Character of the City & Neighborhood [Section 4-603.F.3 and Section 4-603.F.6] Recommended Findings of Fact: The proposed amendment areas are part of a large parcel which currently has a future land use designation of Institutional (I), and consists of a church, high school, athletic facilities, parking, and additional institutional uses supporting the main church. To the south, exists a single detached dwelling along Cleveland Street and a few detached dwellings along Cherry Lane. An office and RV park exist to the west across Bayview Avenue, and north across Drew Street is the Eddie C. Moore Softball Complex. To the east, across McMullen Booth Road, are a mix of detached and attached dwellings, a mobile home park and a place of worship. The proposed Institutional (I) future land use category primarily permits residential equivalent uses at a density of 12.5 dwelling units per acre and 3 beds per dwelling unit, or nonresidential development at a floor area ratio (FAR) of 0.65. The future land use designations of surrounding properties include Residential Urban (RU), Institutional (I), Residential/Office Limited (R/OL), Recreation/Open Space (R/OS), and US 19 – Regional Center (US 19-RC). The proposed Institutional (I) future land use category, which primarily allows for public/private schools, churches, public offices, or residential equivalent, is consistent with the overall church property, and would allow the property to have one consistent future land use category. The Institutional (I) future land use category has existed in the area for numerous years, and the proposed use of a parking lot is compatible with the surrounding properties and neighborhood. Recommended Conclusions of Law: The proposed Institutional (I) future land use category would allow development that is in character with the Future Land Use Map designations in the area. Further, the proposal is compatible with surrounding uses and consistent with the character of the surrounding properties and neighborhood. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 9 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Sufficiency of Public Facilities [Section 4-603.F.4] Recommended Findings of Fact: To assess the sufficiency of public facilities needed to support potential development on the proposed amendment area, the maximum development potential of the property under the current and requested City Future Land Use Map designations were analyzed. Table 2. Development Potential for Existing & Proposed FLUM Designations Existing FLUM Designation “RU” Proposed FLUM Designation “I” Net Change Site Area 0.891 AC (38,811 SF) 0.891 AC (38,811 SF) Maximum Development Potential 6 DUs / 0 Beds1 15,524 SF 0.40 FAR 0 DUs2 / 33 Beds 25,227 SF 0.65 FAR -6 DUs / +33 Beds +9,703 SF +0.25 FAR Notes: 1. Residential equivalent uses are not permitted in the consistent Low Medium Density Residential (LMDR) District; therefore, the development potential is zero. 2. Residential uses are not permitted through the consistent Institutional (I) District; however, residential equivalent uses are permitted (3 beds per unit per acre). Abbreviations: FLUM – Future Land Use Map DUs – Dwelling Units AC – Acres FAR – Floor Area Ratio SF – Square feet As shown in the table, there is an increase in development potential of under 10,000 square feet, but there is a reduction in the number of dwelling units able to be constructed. The following analysis compares the maximum potential development of the proposed Institutional (I) future land use developed with a 25,227 square foot non-residential use to the maximum development potential of the existing Residential Urban (RU) future land use category developed with a maximum of 6 dwelling units. Potable Water The change in development potential from this amendment would result in an increase in potable water use of up to 795 gallons per day. This increase is determined by taking the potential potable water utilization of the proposed land use developed with the maximum square footage allowed (2,523 gallons per day) and subtracting it from the potential usage of a residential use built out at the maximum density permitted by the current land use designations (1,728 gallons per day). Since the amendment areas are currently vacant, and the proposed use is a parking lot, the amount of potable water generated would likely not change from what is being generated by the existing uses on the remainder of the property. The City’s current potable water demand is 10.64 million gallons per day (MGD). The City’s adopted level of service (LOS) standard for potable water service is 120 gallons per day per capita, while the actual usage is estimated at 72 gallons per day per capita (2020 Annual Water Report). The City’s 10-year Water Supply Facilities Work Plan (2016-2026 Planning Period), completed October 2017, indicates that based on the Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 10 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION updated water demand projections and other factors, the City has adequate water supply and potable water capacity for the 10-year planning horizon. Wastewater The change in development potential from this amendment would result in an increase in wastewater use of up to 463 gallons per day. This increase is determined by taking the potential potable water utilization of the proposed land use developed with the maximum square footage allowed (2,018 gallons per day) and subtracting it from the potential usage of a residential use built out at the maximum density permitted by the current land use designation (1,555 gallons per day). Since the amendment areas are currently vacant, and the proposed use is a parking lot, the amount of wastewater generated would likely not change from what is being generated by the existing uses on the remainder of the property. The subject property is served by the East Water Reclamation Facility, which presently has excess permitted capacity estimated to be 1 million gallons per day. Therefore, there is excess wastewater capacity to serve the amendment area. Solid Waste The change in development potential from this amendment would decrease up to 11.4 tons per year of solid waste generated. This decrease is determined by taking the utilization of the proposed land use developed with the maximum square footage permitted (3.8 tons per year) and subtracting it from the potential utilization of a residential use built out at the maximum density permitted by the current land use designation (15.2 tons per year). Since the amendment areas are currently vacant, and the proposed use is a parking lot, the amount of solid waste generated would likely not change from what is being generated by the existing uses on the remainder of the property. Pinellas County handles all solid waste disposal at the Pinellas County Waste-to-Energy Plant and the Bridgeway Acres Sanitary Landfill, which has significant capacity. Additionally, the city provides a full- service citywide recycling program which diverts waste from the landfill, helping to extend the lifespan of Bridgeway Acres. There is excess solid waste capacity to serve the amendment area. Parkland Under both the existing and proposed future land use, the LOS citywide will continue to exceed the adopted LOS of 4 acres per 1,000 residents. The city is currently providing 7.95 acres of parkland per 1,000 residents. This is calculated using the most recent American Community Survey (ACS) estimate of 2.4 persons per household within the City of Clearwater. Based on this impact analysis, the current provision of 7.95 acres of parkland per 1,000 would remain unchanged [Source: Parks and Recreation Facilities Impact Fee Study, prepared by Benesch (formerly Tindale Oliver) May 23, 2022]. Amending a property’s future land use or zoning designation does not have an immediate impact on the City’s Parks and Recreation system and parkland requirements. Impacts are felt when development occurs. This Future Land Use Map Amendment will have no additional impact on parkland. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 11 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Stormwater Site plan approval will be required before the property can be redeveloped. At that time, the stormwater management system for the site will be required to meet all City and Southwest Florida Water Management District stormwater management criteria. Streets The amendment areas are located generally between Cleveland Street and Cherry Lane on the west side of McMullen Booth Road, and at the western termini of Cleveland Street and Cherry Lane, respectively. To evaluate potential impacts to streets, the typical traffic impacts figure (trips per day per acre) in the Countywide Rules for the corresponding Countywide Plan Map categories (current and proposed) are compared. The current number of trips per day (60 trips) is calculated based on the traffic generation numbers for the Residential Low Medium (RLM) category (67 trips per day per acre), and the proposed number of trips under the Public/Semi-Public (P/SP) category would be 171 trips (192 trips per day per acre). This could be an increase of 111 trips from the amendment areas on the subject property. The proposed use of the amendment areas is an expansion of a parking lot, which would likely not create any additional trips, but would help create better efficiency of the current parking. Drew Street is a four-lane, divided collector roadway and McMullen Booth Road is a six-lane, divided arterial roadway, and Bayview Avenue is a two-lane, undivided roadway. As part of site development over the years, Calvary Church has installed deceleration right-turn lanes into their property on Drew Street, Bayview Avenue and McMullen Booth Road, and there are additional ingress and egress points along Bayview Avenue. Recommended Conclusions of Law: Based upon the findings of fact, the proposed expansion would increase the demand on several of the public facilities when compared to the existing residential development; however, it is determined that the proposed change will not result in the degradation of the existing levels of service for potable water, sanitary sewer, solid waste, parkland, stormwater management, and streets. Impact on Natural Resources [Section 4-603.F.5] Recommended Findings of Fact: No wetlands appear to be located on the subject property. The City’s codes require that development is compliant with the City’s tree preservation, landscaping and stormwater management requirements. Recommended Conclusions of Law: Based on the findings of fact, it is determined that the proposed Future Land Use Map Amendment will not negatively impact natural resources on the subject property. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 LUP2022-06005 - Page 12 of 12 Level III Comprehensive Plan Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION SUMMARY AND RECOMMENDATION: No amendment to the Comprehensive Plan or Future Land Use Map shall be recommended for approval or receive a final action of support unless it complies with the standards contained in Section 4-603.F, Community Development Code. Table 3 below depicts the consistency of the proposed amendment with the standards under to Section 4-603.F: Table 3. Consistency with Community Development Code Standards for Review CDC Section 4-603 Standard Consistent Inconsistent F.1 The amendment will further implementation of the Comprehensive Plan consistent with the goals, policies and objectives contained in the Plan. X F.2 The amendment is not inconsistent with other provisions of the Comprehensive Plan. X F.3 The available uses, if applicable, to which the properties may be put are appropriate to the properties in question and compatible with existing and planned uses in the area. X F.4 Sufficient public facilities are available to serve the properties. X F.5 The amendment will not adversely affect the natural environment. X F.6 The amendment will not adversely impact the use of properties in the immediate area. X Based on the foregoing, the Planning and Development Department recommends the following action: Recommend APPROVAL of the Future Land Use Map Amendment from Residential Urban (RU) to Institutional (I). Prepared by Planning and Development Department Staff: Kyle Brotherton Senior Planner ATTACHMENTS: Ordinance No. 9594-22 Resume Photographs of Site and Vicinity Ordinance No. 9594-22 ORDINANCE NO. 9594-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, AMENDING THE FUTURE LAND USE ELEMENT OF THE COMPREHENSIVE PLAN OF THE CITY, TO CHANGE THE LAND USE DESIGNATION FOR A PORTION OF CERTAIN REAL PROPERTY LOCATED GENERALLY ON THE SOUTHWEST CORNER OF DREW STREET AND MCMULLEN BOOTH ROAD, WHOSE POST OFFICE ADDRESS IS 110 N MCMULLEN BOOTH ROAD, CLEARWATER, FLORIDA 33759, FROM RESIDENTIAL URBAN (RU), TO INSTITUTIONAL (I); PROVIDING AN EFFECTIVE DATE. WHEREAS, the amendment to the Future Land Use Element of the Comprehensive Plan of the City as set forth in this ordinance is found to be reasonable, proper and appropriate, and is consistent with the City's Comprehensive Plan; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. The Future Land Use Element of the Comprehensive Plan of the City of Clearwater is amended by designating the land use category for the hereinafter described properties, as follows: Properties Land Use Category See attached Exhibit “A” for legal description; From: Residential Urban (RU) To Institutional (I) (LUP2022-06005) The map attached as Exhibit “B” is hereby incorporated by reference. Section 2. The City Council does hereby certify that this ordinance is consistent with the City’s Comprehensive Plan. Section 3. This ordinance shall take effect contingent upon approval of the countywide plan land use designation by the Pinellas County Board of Commissioners, where applicable, and thirty-one (31) days post-adoption. If this ordinance is appealed within thirty (30) days after adoption, then this ordinance will take effect only after approval of the countywide plan land use designation by the Pinellas County Board of Commissioners and upon issuance of a final order determining this amendment to be in compliance either by the Department of Economic Opportunity (DEO) or the Administration Commission, where applicable, pursuant to section 163.3187, Florida Statutes. The Community Development Coordinator is authorized to transmit to Forward Pinellas, in its role as the Pinellas Planning Council, an application to amend the Ordinance No. 9594-22 Countywide Plan in order to achieve consistency with the Future Land Use Plan Element of the City’s Comprehensive Plan as amended by this ordinance. PASSED ON FIRST READING PASSED ON SECOND AND FINAL READING AND ADOPTED Frank V. Hibbard Mayor Approved as to form: Matthew J. Mytych, Esq. Assistant City Attorney Attest: Rosemarie Call, MPA, MMC City Clerk Exhibit “A” PARCEL II : Begin at the Northeast corner of the South ½ of the SW ¼ of the NW ¼ of the NW ¼ of SecƟon 16, Township 29 South, Range 16 East; run thence West 115 feet M.O.L.; thence run North 169 feet; thence run East 115 feet; thence run South 169 feet to the Point of Beginning, less and except the South 20 feet thereof for road right of way as described in O.R. Book 6275, Page 724, Public Records of Pinellas County, Florida. Parcel IS # 16‐29‐16‐00000‐220‐1400 Address: 3042 Cleveland Street, Clearwater, Florida 33759 PARCEL III : The East 75 feet of the West 311.05 feet of the North 110 feet of the South 220 feet of the South ½ of the Southeast ¼ of the Northwest ¼ of the Northwest ¼ of SecƟon 16, Township 29 South, Range 16 East, less and except the South 20 feet thereof conveyed to the City of Clearwater, Florida, by Deed recorded in OR Book 3308, Page 500, Public Records of Pinellas County, Florida. Parcel ID # 16‐29‐16‐00000‐220‐2500 Address: 3060 Cherry Lane, Clearwater, Florida 33759 PARCEL IV : The East 75 feet of the West 386.05 feet of the North 110 feet of the South one‐half of the Southeast One Quarter of the Northwest One Quarter of the Northwest One Quarter of SecƟon 16, Township 29 South, Range 16 East LESS the Northerly 20 feet as Deeded to the City of Clearwater as recorded in O.R. Book 9412, page 2094, of the Public Records of Pinellas County, Florida. Parcel ID # 16‐29‐16‐00000‐220‐2700 Address: 3065 Cleveland Street, Clearwater, Florida 33759 PARCEL V : The East 75.00 Feet of the West 386.05 Feet of the North 110.0 Feet of the South 222.0 Feet of the South ½ Of The Southeast Quarter (SE ¼) Of The Northwest Quarter (NW ¼) of the Northwest Quarter (NW ¼) of SecƟon 16, Township 29 South, Range 16 East, Pinellas County, Florida. Subject To An Easement Over The South 20.0 Feet Thereof For Street Purposes. Parcel ID # 16‐29‐16‐00000‐220‐2800 Address: 3076 Cherry Lane, Clearwater, Florida 33759 110 N McMullen Booth Road, Clearwater, FL 33759 PROPOSED FUTURE LAND USE MAP Owner(s): First Baptist Church of Clearwater, Inc. Case: LUP2022-06005 Site: 110 N. McMullen Booth Road Property Size(Acres): 0.891 Land Use Zoning PIN: 16-29-16-15074-001-0010 From: Residential Urban (RU) Low Medium Density Residential (LMDR) To: Institutional (I) Institutional (I) Atlas Page: 292A US 19-RC US 19-RC Exhibit "B" LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3042 Cleveland Street) View looking northwest at subject property 110 N. McMullen Booth Road South of the subject property East of the subject property Across the street, to the southeast of the subject property View looking easterly along Cleveland Street LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3060 Cherry Lane) View looking north at subject property 110 N. McMullen Booth Road East of the subject property Across the street, to the south of the subject property View looking easterly along Cherry Lane View looking westerly along Cherry Lane LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3065 Cleveland Street) View looking south at subject property 110 N. McMullen Booth Road West of the subject property East of the subject property Across the street, to the north of the subject property View looking easterly along Cleveland Street View looking westerly along Cleveland Street LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3076 Cherry Lane) View looking north at subject property 110 N. McMullen Booth Road West of the subject property East of the subject property Across the street, to the south of the subject property View looking easterly along Cherry Lane View looking westerly along Cherry Lane Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: REZ2022-06005 Agenda Date: 9/15/2022 Status: Quasi-JudicialVersion: 1 File Type: Planning CaseIn Control: Planning & Development Agenda Number: 9.1 SUBJECT/RECOMMENDATION: Approve a Zoning Atlas Amendment from the Low Medium Density Residential (LMDR) District to the Institutional (I) District for portions of property located at 110 N. McMullen Booth Road and pass Ordinance 9595-22 on first reading. (REZ2022-06005). SUMMARY: This Zoning Atlas Amendment involves a 0.891-acre portion of a 41.016-acre property located generally on the southwest corner of Drew Street and McMullen Booth Road. The amendment areas are located generally between Cleveland Street and Cherry Lane west of McMullen Booth Road and at the western terminus of Cleveland Street. The applicant, First Baptist Church of Clearwater, is requesting to rezone the amendment areas from the Low Medium Density Residential (LMDR) District to the Institutional (I) District. The applicant has submitted a Future Land Use Map Amendment, which is being processed concurrently with this case (LUP2022-06005). The property is currently developed with the Calvary Church and Calvary Christian High School as well as the high school’s athletic fields with parking interspersed between all the uses. The existing Low Medium Density Residential (LMDR) District on the amendment areas are remnants from when the church purchased the properties as their previous uses were detached dwellings. The proposed Institutional (I) District is compatible with the surrounding zoning districts and the surrounding uses consisting of detached dwellings, an office and RV park, and athletic fields. The proposed Institutional (I) District would also allow the property to have one consistent zoning district across the entire property. The applicant currently has a building permit in review for a revised parking lot and associated stormwater facilities, and the proposed amendment would allow for a more cohesive parking plan. The Planning and Development Department has determined that the proposed Zoning Atlas Amendment is consistent with the provisions of the Community Development Code as specified below: ·The proposed amendment is consistent with the Comprehensive Plan and the Community Development Code. ·The proposed amendment is compatible with the surrounding properties and character of the neighborhood. ·The available uses in the Institutional (I) District are compatible with the surrounding area. ·The proposed amendment will not adversely impact or unreasonably affect the use of other property in the area. ·The proposed amendment will not adversely burden public facilities, including traffic Page 1 City of Clearwater Printed on 9/13/2022 File Number: REZ2022-06005 carrying capabilities of streets in an unreasonably or disproportionate manner, and ·The proposed Institutional (I) District boundaries are appropriately drawn in regard to location and classification of street, ownership lines, existing improvements, and the natural environment. The Community Development Board reviewed this application at its August 16, 2022 public hearing and made a unanimous recommendation of approval to the Council. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: NA Page 2 City of Clearwater Printed on 9/13/2022 PLANNING & DEVELOPMENT DEPARTMENT COMMUNITY DEVELOPMENT BOARD STAFF REPORT MEETING DATE: August 16, 2022 AGENDA ITEM: E.2. CASE: REZ2022-06005 REQUEST: To amend the Zoning Atlas designation for a portion of a 41.016-acre property from Low Medium Density Residential (LMDR) to Institutional (I) GENERAL DATA: Agent................................ Owner ............................. Brian J. Aungst, Jr., Esq., Macfarlane, Ferguson & McMullen First Baptist Church of Clearwater, Inc. Location ......................... 110 N. McMullen Booth Road, located generally on the southwest corner of Drew Street and McMullen Booth Road Property Size................... 0.891 acres Background: This case involves a 0.891-acre portion of a 41.016-acre property located generally on the southwest corner of Drew Street and McMullen Booth Road. The two amendment areas are located generally between Cleveland Street and Cherry Lane on the west side of McMullen Booth Road, and at the western terminus of Cleveland Street. Calvary Church and Calvary Christian High School occupy the northern portion of the overall property, with athletic facilities and fields to the west and south, and off-street parking interspersed between the uses. The request is to change the Zoning Atlas designation of the amendment areas from the Low Medium Density Residential (LMDR) District to the Institutional (I) District. A request to amend the amendment areas Future Land Use Map (FLUM) category from Residential Urban (RU) to Institutional (I) is being processed concurrently with this case (see LUP2022-06005). The church has been operating since 1866 and was located in Downtown Clearwater from 1926 until the early 2000s. The church began assembling property in the late 1990s along Drew Street and McMullen Booth Road, which became their main campus and where they relocated to in 2005. There has been a history of rights-of-way being vacated in this area starting in 1982, which was petitioned for by a previous landowner and vacated portions of Kentucky Avenue located to the southwest off Bayview Avenue. The first major vacation of rights-of-way and easements requested by the church occurred in early 2004. This vacation eliminated the former Chesapeake Villas subdivision, which was located roughly halfway between Drew Street and Virginia Avenue along Bayview Avenue. As a result of these vacations of rights-of-way and lot assembly through the years, a single large parcel was created that was generally bounded by Bayview Avenue to the west, Drew Street to the north, McMullen Booth Road to the east, and Virginia Avenue to the south. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 2 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION The church continued to purchase residential properties, and additional vacations occurred between 2010 and 2015, which expanded the church’s property to the south and west. As these vacations occurred and properties were annexed and assembled, future land use and zoning amendments were also approved to ensure the overall property would have a consistent institutional designation. Further development occurred on the church campus between 2010 and 2015, with the football stadium along Bayview Avenue being constructed between 2010 and 2012, the baseball stadium between 2012 and 2013, and an addition to the main church building between 2014 and 2015. The parking lot was also rearranged and expanded with these additions. A plat application was approved in 2014 that formally created the main parcel, which has since been expanded with additional property annexations. Currently, the church has a building permit application in review for a revised and expanded parking lot which includes the amendment areas. The area between Cleveland Street and Cherry Lane, the “L” shaped area, currently goes around a detached dwelling fronting on Cleveland Street. The current building permit application shows the southern portion of that “L” shaped area south of the detached dwelling to remain open and undeveloped, with the eastern portion that fronts both Cleveland Street and Cherry Lane to be used as a stormwater facility. Drive aisles are proposed to connect to both Cleveland Street and Cherry Lane and will be gated and closed during non-use periods. The remaining amendment area at the western terminus of Cleveland Street is proposed to be incorporated into the expanded parking lot. The church also owns two additional properties to the east of the amendment area along Cherry Lane. The property adjacent to the east is currently a detached dwelling and will remain as such for use as a parsonage. The property further east of the amendment area is currently vacant, and plans are to keep it vacant. Both properties are within unincorporated Pinellas County, and the church has indicated no plans to annex them into the City. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 3 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Vicinity Characteristics: Maps 1 and 2 show the general location of the property and an aerial view of the amendment area and its surroundings. Map 1 Map 2 Map 3 shows the existing surrounding uses. The proposed amendment areas have already been combined by the Property Appraiser’s Office into the main Calvary Baptist Church parcel and campus, which consists of a church, high school, athletic facilities, parking, and additional institutional uses supporting the main church. An office and RV park exist to the west across Bayview Avenue, and north across Drew Street is the Eddie C. Moore Softball Complex. To the east, across McMullen Booth Road, are a mix of detached and attached dwellings, a mobile home park and a place of worship. To the south, exists a single detached dwelling along Cleveland Street and a few detached dwellings along Cherry Lane. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 4 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Map 3 As shown on Map 4, the Zoning Atlas designations abutting the amendment areas are Institutional (I) along with Low Medium Density Residential (LMDR), R-2 Single Family Residential (Pinellas County) along the portion to the southeast along the Cleveland Street and Cherry Lane properties, and R-3 Single Family Residential (Pinellas County) to the southwest for the properties near Tennessee Avenue. To the west across Bayview Avenue is the US 19 District, to the north across Drew Street is the Open Space/Recreation (OS/R) District, and across McMullen Booth Road to the east are the Office (O), Low Medium Density Residential (LMDR), Mobile Home Park (MHP), and Institutional (I) Districts. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 5 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Map 4 REVIEW CRITERIA: Consistency with the Clearwater Comprehensive Plan and Community Development Code and Regulations [Section 4-602.F.1] Recommended Findings of Fact: Applicable goal, objective and policies of the Clearwater Comprehensive Plan that support the proposed amendment include: Objective A.2.2 Future Land Use in the City of Clearwater shall be guided by the City’s Future Land Use Map, which shall be consistent with the Countywide Plan for Pinellas County (The Countywide Plan) including the Countywide Plan Map and shall be implemented through the City’s Community Development Code. Goal A.4. The City shall work toward a land use pattern that can be supported by the available community and public facilities that would be required to serve the development. Policy A.5.5.1 Development shall be designed to maintain and support the existing or envisioned character of the neighborhood. Policy B.1.5.1 The City shall continue to review trips generated by land development projects through the Mobility Management System. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 6 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Applicable section of the Community Development Code which is applicable to the proposed amendment: Division 12. Institutional District, Section 2-1201. Intent and Purpose. The intent and purpose of the Institutional “I” District is to establish areas where public and private organizations can establish and operate institutions with a public interest in support of the quality of life of the citizens of the City of Clearwater without adversely impacting the integrity of adjacent residential neighborhoods, diminishing the scenic quality of the City of Clearwater or negatively impacting the sage and efficient movement of people and things within the City of Clearwater. The amendment areas currently have a zoning designation of Low Medium Density Residential (LMDR), with the majority of the remaining parcel being Institutional (I) and the entirety of the parcel being used as the church and high school campus. Historically, as the church acquired additional properties and expanded the parcel, the future land use and zoning designations of those properties were also amended to Institutional so that one designation encompassed the property. This proposed amendment would follow historical precedence and would allow for the last remaining portions of the church’s property to be amended to the Institutional (I) zoning district. While Low Medium Density Residential (LMDR), R-2 Single Family Residential (Pinellas County), and R-3 Single Family Residential (Pinellas County) exist along the eastern portion of the property and the southwestern portion of the property, the character of this area is largely institutional. The Institutional (I) zoning also provides for a transition from the high-intensity US 19 zoning to the west to the residential neighborhood consisting largely of Low Medium Density Residential (LMDR) to the east. The property is served by city solid waste and water service and has a mix of privately- and city- owned sanitary sewer lines. The proposed amendment and subsequent development would be supported by the available public facilities. Potential traffic impacts have been reviewed and details provided below in the report. The property is currently accessed via Bayview Avenue, Drew Street, and McMullen Booth Road and the proposed amendment will not degrade the level of service for these streets. Recommended Conclusions of Law: The request is consistent with the goals, objectives and policies of the Clearwater Comprehensive Plan and furthers said plan and the Community Development Code as indicated above. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 7 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Compatibility with Surrounding Properties/Character of the City & Neighborhood [Section 4-602.F.2, 4-602.F.3 and Section 4-602.F.4] Recommended Findings of Fact: The proposed amendment areas are part of a large parcel which is currently zoned as Institutional (I), and consists of a church, high school, athletic facilities, parking, and additional institutional uses supporting the main church. An office and RV park exist to the west across Bayview Avenue, and north across Drew Street is the Eddie C. Moore Softball Complex. To the east, across McMullen Booth Road, are a mix of detached and attached dwellings, a mobile home park and a place of worship. To the south, exists a single detached dwelling along Cleveland Street and a few detached dwellings along Cherry Lane. The proposed Institutional (I) zoning district, which primarily allows for public/private schools, churches, public offices or residential equivalent, is consistent with the remainder of the church property. The abutting zoning districts are residential (both city and Pinellas County), but the area is largely institutional in nature. The proposed Institutional (I) zoning district would allow the property to have one consistent zoning district, and this district has existed in the area for numerous years. The proposed use of a parking lot is compatible with the surrounding properties and neighborhood. Recommended Conclusions of Law: The proposed Institutional (I) District is in character with the zoning districts in the area. Further, the proposal is compatible with surrounding uses and consistent with the character of the surrounding properties and neighborhoods. Sufficiency of Public Facilities [Section 4-602.F.5] Recommended Findings of Fact: Even though this is a Zoning Atlas Amendment application, maximum development potential is based on the underlying future land use, so to assess the sufficiency of public facilities needed to support potential development on the proposed property, the maximum development potential under the current Future Land Use Map designation was analyzed. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 8 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Table 1. Development Potential for Existing & Proposed FLUM Designations Existing FLUM Designation “RU” Proposed FLUM Designation “I” Net Change Site Area 0.891 AC (38,811 SF) 0.891 AC (38,811 SF) Maximum Development Potential 6 DUs / 0 Beds1 15,524 SF 0.40 FAR 0 DUs2 / 33 Beds 25,227 SF 0.65 FAR -6 DUs / +33 Beds +9,703 SF +0.25 FAR Notes: 1. Residential equivalent uses are not permitted in the consistent Low Medium Density Residential (LMDR) District; therefore, the development potential is zero. 2. Residential uses are not permitted through the consistent Institutional (I) District; however, residential equivalent uses are permitted (3 beds per unit per acre). Abbreviations: FLUM – Future Land Use Map DUs – Dwelling Units AC – Acres FAR – Floor Area Ratio SF – Square feet As shown in the table, there is an increase in development potential of under 10,000 square feet, but there is a reduction in the number of dwelling units able to be constructed. The following analysis compares the maximum potential development of the proposed Institutional (I) future land use developed with a 25,227 square foot non-residential use to the maximum development potential of the existing Residential Urban (RU) future land use category developed with a maximum of 6 dwelling units. Potable Water The change in development potential from this amendment would result in an increase in potable water use of up to 795 gallons per day. This increase is determined by taking the potential potable water utilization of the proposed land use developed with the maximum square footage allowed (2,523 gallons per day) and subtracting it from the potential usage of a residential use built out at the maximum density permitted by the current land use designations (1,728 gallons per day). Since the amendment areas are currently vacant, and the proposed use is a parking lot, the amount of potable water generated would likely not change from what is being generated by the existing uses on the remainder of the property. The City’s current potable water demand is 10.64 million gallons per day (MGD). The City’s adopted level of service (LOS) standard for potable water service is 120 gallons per day per capita, while the actual usage is estimated at 72 gallons per day per capita (2020 Annual Water Report). The City’s 10-year Water Supply Facilities Work Plan (2016-2026 Planning Period), completed October 2017, indicates that based on the updated water demand projections and other factors, the City has adequate water supply and potable water capacity for the 10-year planning horizon. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 9 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Wastewater The change in development potential from this amendment would result in an increase in wastewater use of up to 463 gallons per day. This increase is determined by taking the potential potable water utilization of the proposed land use developed with the maximum square footage allowed (2,018 gallons per day) and subtracting it from the potential usage of a residential use built out at the maximum density permitted by the current land use designation (1,555 gallons per day). Since the amendment areas are currently vacant, and the proposed use is a parking lot, the amount of wastewater generated would likely not change from what is being generated by the existing uses on the remainder of the property. The subject property is served by the East Water Reclamation Facility, which presently has excess permitted capacity estimated to be 1 million gallons per day. Therefore, there is excess wastewater capacity to serve the amendment area. Solid Waste The change in development potential from this amendment would decrease up to 11.4 tons per year of solid waste generated. This increase is determined by taking the utilization of the proposed land use developed with the maximum square footage permitted (3.8 tons per year) and subtracting it from the potential utilization of a residential use built out at the maximum density permitted by the current land use designation (15.2 tons per year). Since the amendment areas are currently vacant, and the proposed use is a parking lot, the amount of solid waste generated would likely not change from what is being generated by the existing uses on the remainder of the property. Pinellas County handles all solid waste disposal at the Pinellas County Waste-to-Energy Plant and the Bridgeway Acres Sanitary Landfill, which has significant capacity. Additionally, the city provides a full- service citywide recycling program which diverts waste from the landfill, helping to extend the lifespan of Bridgeway Acres. There is excess solid waste capacity to serve the amendment area. Parkland Under both the existing and proposed future land use, the LOS citywide will continue to exceed the adopted LOS of 4 acres per 1,000 residents. The city is currently providing 7.95 acres of parkland per 1,000 residents. This is calculated using the most recent American Community Survey (ACS) estimate of 2.4 persons per household within the City of Clearwater. Based on this impact analysis, the current provision of 7.95 acres of parkland per 1,000 would remain unchanged [Source: Parks and Recreation Facilities Impact Fee Study, prepared by Benesch (formerly Tindale Oliver) May 23, 2022]. Amending a property’s future land use or zoning designation does not have an immediate impact on the City’s Parks and Recreation system and parkland requirements. Impacts are felt when development occurs. This Future Land Use Map amendment will have no additional impact on parkland. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 10 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION Stormwater Site plan approval will be required before the property can be redeveloped. At that time, the stormwater management system for the site will be required to meet all City and Southwest Florida Water Management District stormwater management criteria. Streets The amendment areas are located generally between Cleveland Street and Cherry Lane on the west side of McMullen Booth Road, and at the western termini of Cleveland Street and Cherry Lane, respectively. To evaluate potential impacts to streets, the typical traffic impacts figure (trips per day per acre) in the Countywide Rules for the corresponding Countywide Plan Map categories (current and proposed) are compared. The current number of trips per day (60 trips) is calculated based on the traffic generation numbers for the Residential Low Medium (RLM) category (67 trips per day per acre), and the proposed number of trips under the Public/Semi-Public (P/SP) category would be 171 trips (192 trips per day per acre). This could be an increase of 111 trips from the amendment areas on the subject property. The proposed use of the amendment areas is an expansion of a parking lot, which would likely not create any additional trips, but would help create better efficiency of the current parking. Drew Street is a four-lane, divided collector roadway and McMullen Booth Road is a six-lane, divided arterial roadway, and Bayview Avenue is a two-lane, undivided roadway. As part of site development over the years, Calvary Church has installed deceleration right-turn lanes into their property on Drew Street, Bayview Avenue and McMullen Booth Road, and there are additional ingress and egress points along Bayview Avenue. Recommended Conclusions of Law: Based upon the findings of fact, the proposed expansion would increase the demand on several of the public facilities when compared to the existing residential development; however, it is determined that the proposed change will not result in the degradation of the existing levels of service for potable water, sanitary sewer, solid waste, parkland, stormwater management, and streets. Location of District Boundaries [Section 4-602.F.6] Recommended Findings of Fact: The location of the proposed Institutional (I) District boundaries is consistent with the legal descriptions provided and with the boundaries on the subject property. Recommended Conclusions of Law: The District boundaries are appropriately drawn in regard to location and classifications of streets, ownership lines, existing improvements and the natural environment. Community Development Board – August 16, 2022 Revised for City Council First Reading – September 15, 2022 REZ2022-06005 - Page 11 of 11 Level III Zoning Atlas Amendment Review PLANNING & DEVELOPMENT LONG RANGE PLANNING DIVISION SUMMARY AND RECOMMENDATION: No amendment to the Zoning Atlas shall be recommended for approval or receive a final action of approval unless it complies with the standards contained in Section 4-602.F, Community Development Code. Table 2 below depicts the consistency of the proposed amendment with the standards under Section 4-602.F: Table 2. Consistency with Community Development Code Standards for Review CDC Section 4-602 Standard Consistent Inconsistent F.1 The proposed amendment is consistent with and features the goals, policies and objectives of the Comprehensive Plan and furthers the purposes of this Development Code and other city ordinances and actions designed to implement the plan. X F.2 The available uses to which the property may be put are appropriate to the property which is subject to the proposed amendment and compatible with existing and planned uses in the area. X F.3 The amendment does not conflict with the needs and character of the neighborhood and the city. X F.4 The amendment will not adversely or unreasonably affect the use of other property in the area. X F.5 The amendment will not adversely burden public facilities, including the traffic-carrying capacities of streets, in a unreasonably or disproportionate manner. X F.6 The district boundaries are appropriately drawn with due regard to locations and classifications of streets, ownership lanes, existing improvements and the natural environment. X Based on the foregoing, the Planning and Development Department recommends the following action: Recommend APPROVAL of the Zoning Atlas Amendment from the Low Medium Density Residential (LMDR) District to the Institutional (I) District. Prepared by Planning and Development Department Staff: ________ Kyle Brotherton Senior Planner ATTACHMENTS: Ordinance No. 9595-22 Resume Photographs of Site and Vicinity Ordinance No. 9595-22 ORDINANCE NO. 9595-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, AMENDING THE ZONING ATLAS OF THE CITY BY REZONING A PORTION OF CERTAIN REAL PROPERTY LOCATED GENERALLY ON THE SOUTHWEST CORNER OF DREW STREET AND MCMULLEN BOOTH ROAD, WHOSE POST OFFICE ADDRESS IS 110 N MCMULLEN BOOTH ROAD, CLEARWATER, FLORIDA 33759, FROM LOW MEDIUM DENSITY RESIDENTIAL (LMDR) TO INSTITUTIONAL (I); PROVIDING AN EFFECTIVE DATE. WHEREAS, the assignment of a zoning classification as set forth in this ordinance is found to be reasonable, proper and appropriate, and is consistent with the City's Comprehensive Plan; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. The following described property located in the City of Clearwater, Florida, is hereby rezoned as indicated, and the Zoning Atlas of the City is amended, as follows: The map attached as Exhibit “B” is hereby incorporated by reference. Section 2. The City Engineer is directed to revise the Zoning Atlas of the City in accordance with the foregoing amendment. Section 3. This ordinance shall take effect contingent upon and at such time that Ordinance 9594-22 becomes effective. Property Zoning District See attached Exhibit “A” for legal description; From: Low Medium Density Residential (LMDR) To: Institutional (I) (REZ2022-06005) Ordinance No. 9595-22 PASSED ON FIRST READING PASSED ON SECOND AND FINAL READING AND ADOPTED Frank V. Hibbard Mayor Approved as to form: Matthew J. Mytych, Esq. Assistant City Attorney Attest: Rosemarie Call, MPA, MMC City Clerk Exhibit “A” PARCEL II : Begin at the Northeast corner of the South ½ of the SW ¼ of the NW ¼ of the NW ¼ of SecƟon 16, Township 29 South, Range 16 East; run thence West 115 feet M.O.L.; thence run North 169 feet; thence run East 115 feet; thence run South 169 feet to the Point of Beginning, less and except the South 20 feet thereof for road right of way as described in O.R. Book 6275, Page 724, Public Records of Pinellas County, Florida. Parcel IS # 16‐29‐16‐00000‐220‐1400 Address: 3042 Cleveland Street, Clearwater, Florida 33759 PARCEL III : The East 75 feet of the West 311.05 feet of the North 110 feet of the South 220 feet of the South ½ of the Southeast ¼ of the Northwest ¼ of the Northwest ¼ of SecƟon 16, Township 29 South, Range 16 East, less and except the South 20 feet thereof conveyed to the City of Clearwater, Florida, by Deed recorded in OR Book 3308, Page 500, Public Records of Pinellas County, Florida. Parcel ID # 16‐29‐16‐00000‐220‐2500 Address: 3060 Cherry Lane, Clearwater, Florida 33759 PARCEL IV : The East 75 feet of the West 386.05 feet of the North 110 feet of the South one‐half of the Southeast One Quarter of the Northwest One Quarter of the Northwest One Quarter of SecƟon 16, Township 29 South, Range 16 East LESS the Northerly 20 feet as Deeded to the City of Clearwater as recorded in O.R. Book 9412, page 2094, of the Public Records of Pinellas County, Florida. Parcel ID # 16‐29‐16‐00000‐220‐2700 Address: 3065 Cleveland Street, Clearwater, Florida 33759 PARCEL V : The East 75.00 Feet of the West 386.05 Feet of the North 110.0 Feet of the South 222.0 Feet of the South ½ Of The Southeast Quarter (SE ¼) Of The Northwest Quarter (NW ¼) of the Northwest Quarter (NW ¼) of SecƟon 16, Township 29 South, Range 16 East, Pinellas County, Florida. Subject To An Easement Over The South 20.0 Feet Thereof For Street Purposes. Parcel ID # 16‐29‐16‐00000‐220‐2800 Address: 3076 Cherry Lane, Clearwater, Florida 33759 110 N McMullen Booth Road, Clearwater, FL 33759 Exhibit “B” PROPOSED ZONING MAP Owner(s): First Baptist Church of Clearwater, Inc. Case: REZ2022-06005 Site: 110 N. McMullen Booth Road Property Size(Acres): 0.891 Land Use Zoning PIN: 16-29-16-15074-001-0010 From: Residential Urban (RU) Low Medium Density Residential (LMDR) To: Institutional (I) Institutional (I) Atlas Page: 292A LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3042 Cleveland Street) View looking northwest at subject property 110 N. McMullen Booth Road South of the subject property East of the subject property Across the street, to the southeast of the subject property View looking easterly along Cleveland Street LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3060 Cherry Lane) View looking north at subject property 110 N. McMullen Booth Road East of the subject property Across the street, to the south of the subject property View looking easterly along Cherry Lane View looking westerly along Cherry Lane LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3065 Cleveland Street) View looking south at subject property 110 N. McMullen Booth Road West of the subject property East of the subject property Across the street, to the north of the subject property View looking easterly along Cleveland Street View looking westerly along Cleveland Street LUP2022-06005 & REZ2022-06005 First Baptist Church of Clearwater, Inc. Portions of 110 N. McMullen Booth Road (Formerly 3076 Cherry Lane) View looking north at subject property 110 N. McMullen Booth Road West of the subject property East of the subject property Across the street, to the south of the subject property View looking easterly along Cherry Lane View looking westerly along Cherry Lane Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9610-22 2nd rdg Agenda Date: 9/15/2022 Status: Second ReadingVersion: 1 File Type: OrdinanceIn Control: Legal Department Agenda Number: 10.1 SUBJECT/RECOMMENDATION: Adopt Ordinance 9610-22 on second reading, vacating the platted drainage easement (stormwater pond) to City of Clearwater, the platted 10-foot-wide and 20-foot-wide drainage easement, and a portion of the 10-foot-wideplatted utility easement up to the south property line, located on Lot 1, Ken Marks Ford First Add, according to the map or plat thereof as recorded in Plat Book 105, Page 100, of the public records of Pinellas County, Florida. SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 9/13/2022 1 Ord. No. 9610-22 ORDINANCE NO. 9610-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, VACATING THE PLATTED DRAINAGE EASEMENT (STORMWATER POND) TO CITY OF CLEARWATER, THE PLATTED 10-FOOT-WIDE AND 20-FOOT-WIDE DRAINAGE EASEMENT, AND A PORTION OF THE 10-FOOT-WIDE PLATTED UTILITY EASEMENT (UP TO THE SOUTH PROPERTY LINE), LOCATED ON LOT 1, KEN MARKS FORD FIRST ADD, ACCORDING TO THE MAP OR PLAT THEREOF, AS RECORDED IN PLAT BOOK 105, PAGE 100, OF THE PUBLIC RECORDS OF PINELLAS COUNTY, FLORIDA; PROVIDING AN EFFECTIVE DATE. WHEREAS, the owner in fee title of real property described and depicted in Exhibit “A” (attached hereto and incorporated herein), has requested that the City vacate said drainage and utility easements; and WHEREAS, the City Council of the City of Clearwater, Florida finds that said drainage and utility easements are not necessary for municipal use and it is deemed to be in the best interest of the City and the general public that the same be vacated; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. The following: Drainage and utility easements described as follows: See Exhibits “A”, “B”, and “C” are hereby vacated, closed and released, and the City of Clearwater releases all of its right, title and interest thereto, contingent upon, and subject to, the following conditions precedent: Section 2. The City Clerk shall record this ordinance in the Public Records of Pinellas County, Florida, following adoption. Section 3. This ordinance shall take effect immediately upon adoption. 2 Ord. No. 9610-22 PASSED ON FIRST READING ________________________________ PASSED ON SECOND AND FINAL READING AND ADOPTED ________________________________ ________________________________ Frank Hibbard Mayor Approved as to form: Attest: ________________________________ ________________________________ Laura Mahony Rosemarie Call Senor Assistant City Attorney City Clerk EXHIBIT A BOUNDARY - TOPOGRAPHIC - CONSTRUCTION STAKEOUT NO. 21095 REVISIONSSKETCH & LEGAL BK. / PG. SURVEY DATE FIELD CREW PROJECT NO. SCALE DRAWN DRAWING# CHECKED/QC DATE BY SURVEYOR'S CERTIFICATE DESCRIPTIONDATE KYLE McCLUNG DESCRIPTION NVN 6/6/22 KKM A PORTION OF THE NORTHWEST 1/4 OF THE NORTHWEST 1/4 OF SECTION 5, TOWNSHIP 29 SOUTH, RANGE 16 EAST, PINELLAS COUNTY, FLORIDA, MORE PARTICULARLY DESCRIBED AS FOLLOWS: COMMENCE AT THE NORTHWEST CORNER OF SAID SECTION 5, THENCE S89°46'15'E. ALONG THE NORTH BOUNDARY OF SAID SECTION, A DISTANCE OF 397.86 FEET TO THE POINT OF BEGINNING; THENCE CONTINUE S89°46'15"E, A DISTANCE OF 28.28 FEET; THENCE S44°46'15"E, A DISTANCE OF 54.97 FEET; THENCE S89°46'15"E, A DISTANCE OF 319.07 FEET; THENCE S00°13'45"W; A DISTANCE OF 10.00 FEET; THENCE N89°46'15"W, A DISTANCE OF 319.07 FEET; THENCE S00°13'45"W, A DISTANCE OF 202.13 FEET; THENCE N89°46'15"W, A DISTANCE OF 20.00 FEET; THENCE N00°13'45"E, A DISTANCE OF 203.85 FEET; THENCE N44°46'15"W, A DISTANCE OF 66.69 FEET TO THE POINT OF BEGINNING. EXHIBIT B POC NW CORNER SEC 5-29-16 POB NORTH BOUNDARY LINE SECTION 5-29-16 BOUNDARY - TOPOGRAPHIC - CONSTRUCTION STAKEOUT NO. 21095 REVISIONSSKETCH & LEGAL BK. / PG. SURVEY DATE FIELD CREW PROJECT NO. SCALE DRAWN DRAWING# CHECKED/QC DATE BYDESCRIPTIONDATE DESCRIPTION NVN 6/6/22 KKM SCALE 1":130' BOUNDARY - TOPOGRAPHIC - CONSTRUCTION STAKEOUT NO. 21095 REVISIONSSKETCH & LEGAL BK. / PG. SURVEY DATE FIELD CREW PROJECT NO. SCALE DRAWN DRAWING# CHECKED/QC DATE BY SURVEYOR'S CERTIFICATE DESCRIPTIONDATE KYLE McCLUNG DESCRIPTION NVN 6/6/22 KKM EXISTING UTILITY EASEMENT TO BE VACATED: A PORTION OF THE NORTHWEST 1/4 OF THE NORTHWEST 1/4 OF SECTION 5, TOWNSHIP 29 SOUTH, RANGE 16 EAST, PINELLAS COUNTY, FLORIDA, MORE PARTICULARLY DESCRIBED AS FOLLOWS: COMMENCE AT THE NORTHWEST CORNER OF SAID SECTION 5; THENCE S89°46'15"E, ALONG THE NORTH BOUNDARY OF SAID SECTION 5, A DISTANCE OF 690.00 FEET; THENCE S00°13'45"W, A DISTANCE OF 10.00 FEET TO THE POINT OF BEGINNING; THENCE S00°13'45"W, A DISTANCE OF 207.93 FEET; THENCE S44°46'15"E, A DISTANCE OF 66.46 FEET; THENCE N89°46'41"W, A DISTANCE OF 14.14 FEET; THENCE N44°46'15"W, A DISTANCE OF 60.61 FEET; THENCE N00°13'45"E, A DISTANCE OF 212.07 FEET; THENCE S89°46'15"E, A DISTANCE OF 10.00 FEET TO THE POINT OF BEGINNING. EXHIBIT C POC NW CORNER SEC 5-29-16 POB NORTH BOUNDARY LINE SECTION 5-29-16 BOUNDARY - TOPOGRAPHIC - CONSTRUCTION STAKEOUT NO. 21095 REVISIONSSKETCH & LEGAL BK. / PG. SURVEY DATE FIELD CREW PROJECT NO. SCALE DRAWN DRAWING# CHECKED/QC DATE BYDESCRIPTIONDATE DESCRIPTION NVN 6/6/22 KKM SCALE 1":150' Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9617-22, 9618-22 Agenda Date: 9/15/2022 Status: City Manager ReportVersion: 1 File Type: OrdinanceIn Control: Office of Management & Budget Agenda Number: 11.1 SUBJECT/RECOMMENDATION: Amend the City’s fiscal year 2021/22 operating and capital improvement budgets at third quarter and pass Ordinances 9617-22 and 9618-22 on first reading. SUMMARY: The fiscal year 2021/22 operating and capital improvement budgets were adopted in September 2021 by Ordinances 9498-21 and 9499-21. Section 2.521 of the City’s Code of Ordinances requires the City Manager to prepare a quarterly report detailing income, expenditure estimates, collections, the explanation of significant variances, as well as the financial status of all capital improvement projects. Page 1 City of Clearwater Printed on 9/13/2022 Third Quarter Budget Review Fiscal Year 2021-22 Memorandum TO: Mayor and City Council FROM: Jon P. Jennings, City Manager COPIES: Micah Maxwell, Assistant City Manager Michael Delk, Assistant City Manager SUBJECT: Third quarter budget review - amended City Manager's annual budget report DATE: September 2, 2022 Attached is the third quarter budget review in accordance with the City Code of Ordinances. This report is based on the first nine months of activity in the current fiscal year (October 2021 through June 2022). Contained within are comments on major variances and documentation of all proposed amendments. Significant Fund amendments are outlined below: General Fund General Fund revenue and expenditure amendments reflect a net increase of $24,678,554. The General Fund increase at third quarter includes Council approved recognition of $22,483,893 in American Rescue Plan Act (ARPA) revenue recovery funds. The monies are being used as revenue recovery to fund fiscal 2022 Police Department operating expenditures. A total of $20,125,000 of General Fund reserves resulting from the revenue recovery is being transferred to special programs and capital projects to fund the approved expenditure priorities. Other amendments include an increase which totals $523,554 to police and fire supplemental pension to bring the budget in line with actual revenues and expenditures, an increase of $370,000 for initial debt payments on Imagine Clearwater bonds; a transfer of $610,000 to fund the demolition of old City Hall; a transfer of $700,000 to fund the construction of athletic field shade structures; a transfer of $200,000 to the Public Works Complex project to provide temporary office buildings; a transfer of $200,000 to create the neighborhood reinvestment fund; a transfer of $1,000,000 to the traffic signals project; a transfer of $700,000 to the citywide connectivity project; and a transfer of $250,000 to the business process review project. In addition, various revenues are amended which will bring the budget in line with anticipated receipts for the year. The fiscal year 2021/2022 budget was adopted with conservative estimates as we were still responding to unknown impacts of the COVID-19 pandemic. The revenue sources originally impacted (sales tax, revenue sharing, beach contracts) have fully been restored with exponential growth and building permit revenues are at an all-time high. Adjusted for the expenditure increases noted above, these amendments result in a revenue surplus of $6,563,639 to General Fund reserves at third quarter. This surplus reduces the use of reserves previously allocated this year resulting in a net use of $6,868,036 of fund reserves at fiscal year-end. Third Quarter Budget Review Fiscal Year 2021-22 General Fund Reserves – In order to ensure adequate reserves, the City Council’s policy reflects that General Fund unappropriated fund reserves of 8.5% of the City’s budgeted General Fund expenditures must be maintained as a reserve to guard against future emergencies. Estimated General Fund reserves at third quarter are approximately $60.3 million, or 32.6% of the preliminary fiscal year 2022/23 General Fund budget, exceeding our minimum reserve requirement by $44.6 million. Significant amendments to other city operating funds are noted as follows: Marine Fund Amendments to Marine Fund expenditures reflect an increase of $350,000 for marine fuel for resale due to increased prices and demand. Offsetting amendments are made to increase fuel sales revenues. Parking Fund Amendments to Parking Fund revenues reflect an increase of $12,481,058 to recognize the funds received for the sale of the Pelican Walk Garage. Capital Improvement Program Third quarter amendments to the capital improvement program reflect a net increase of $14,055,937. Amendments previously approved by Council include an increase of $359,150 in lease purchase revenues in the Motorized Equipment Purchases project; an increase of $610,000 in General Fund revenue in the City Hall Demolition project; an increase of $600,000 of General Fund revenues in the Clearwater Municipal Cemetery project; and increases in General Fund ARPA revenue recovery funds to establish projects for approved expenditure categories of $3,500,000 for Fiber Upgrades, $2,000,000 for Solar Panels, $2,000,000 for Streets and Sidewalks, $625,000 for Main Library Renovations, and $700,000 for State Street Park Improvements. Project activity not previously approved by the Council is summarized on page 21. Significant amendments include a transfer of $300,000 in Administrative Services Fund revenue and $700,000 in General Fund revenue in the Citywide Connectivity project; an increase of $250,000 in General Fund revenue in the Business Process Review project, an increase of $197,848 reimbursed from Florida Department of Environmental Protection in the Greenprint Implementation project; an increase of $200,000 in General Fund revenues to create the Neighborhood Reinvestment Fund project; increases in property owner share revenues of $35,027 in the Pinellas New Mains/Service Lines and $32,767 in the Pasco New Mains/Service Lines projects; an increase of $152,103 reimbursed from Pinellas County in the Line Relocation Maintenance project; a decrease of $110,288 in grant revenues from the Southwest Florida Water Management District (SWFMD) in the Hillcrest Bypass Culvert project; an increase of $200,000 in General Fund revenue in the Public Works Complex project; and increase of $1,000,000 of General Fund revenues in the Traffic Signals project, and an increase of $700,000 in General Fund revenues to create the Athletic Field Shade Structures project. Third Quarter Budget Review Fiscal Year 2021-22 Special Program Fund The Special Program Fund reflects a net budget increase of $23,055,668 at third quarter. Significant amendments include an increase of $11,241,947 to recognize the second payment of ARPA funds received, total ARPA funding of $22,483,893 is transferred to the General Fund to be recognized as revenue recovery. Other significant amendments include increases in General Fund ARPA revenue recovery funds to establish special programs for the approved expenditure categories of $5,000,000 for North Greenwood CRA, $3,300,000 for Affordable Housing programs, $1,000,000 for Pinellas Community Foundation, $1,000,000 for Non-profit Grants, $750,000 for Education Grants and Partnerships, and $250,000 for Business Incubator; an increase of $7,841 in public safety grant revenues for Federal Forfeiture Sharing; $302,186 in contractual service revenue for police extra duty; $45,936 in donation revenues to support Police, Parks and Library programs; $25,000 in grant revenues from Duke Energy for Economic Development initiatives; $4,200 in foreclosure registry fees collected; $77,050 in fines and court proceeds for public safety programs, and the tree replacement program; and $51,504 transferred between existing police programs. CITY OF CLEARWATER THIRD QUARTER SUMMARY2021/22 FY 21/22 Mid Variance % Adopted Year Third Qtr.YTD Actual vs.YTD vs.Third Qtr.Amended Description Budget Amended Actual Amend Budget Budget Adjustment Budget General Fund: Revenues 164,818,400 178,938,624 142,676,958 36,261,666 80%24,678,554 203,617,178 Expenditures 164,818,400 178,938,624 137,637,986 41,300,638 77%24,678,554 203,617,178 Utility Funds: Water & Sewer Fund Revenues 110,251,710 110,251,710 78,453,823 31,797,887 71%- 110,251,710 Expenditures 110,251,710 110,251,710 93,401,473 16,850,237 85%- 110,251,710 Stormwater Fund Revenues 24,042,640 24,042,640 13,172,543 10,870,097 55%- 24,042,640 Expenditures 24,042,640 24,042,640 21,305,655 2,736,985 89%- 24,042,640 Gas Fund Revenues 49,235,700 55,738,677 36,966,346 18,772,331 66%- 55,738,677 Expenditures 49,176,970 55,638,915 41,052,428 14,586,487 74%- 55,638,915 Solid Waste and Recycling Fund Revenues 29,366,280 29,366,280 23,803,533 5,562,747 81%- 29,366,280 Expenditures 28,044,120 28,044,120 19,577,724 8,466,396 70%- 28,044,120 Enterprise Funds: Marine Fund Revenues 5,723,810 6,723,810 5,251,073 1,472,737 78%350,000 7,073,810 Expenditures 5,723,810 6,723,810 5,333,283 1,390,527 79%350,000 7,073,810 Airpark Fund Revenues 350,000 350,000 246,042 103,958 70%- 350,000 Expenditures 333,690 333,690 236,279 97,411 71%- 333,690 Clearwater Harbor Marina Fund Revenues 928,730 928,730 779,996 148,734 84%- 928,730 Expenditures 909,680 909,680 649,575 260,105 71%- 909,680 Parking Fund Revenues 9,544,080 9,544,182 20,870,095 (11,325,913) 219%12,481,058 22,025,240 Expenditures 6,852,830 8,352,932 6,538,434 1,814,498 78%- 8,352,932 Internal Service Funds: General Services Fund Revenues 6,146,260 6,146,260 4,706,228 1,440,032 77%- 6,146,260 Expenditures 6,146,260 6,146,260 3,937,230 2,209,030 64%- 6,146,260 Administrative Services Revenues 15,025,780 15,025,984 10,563,856 4,462,128 70%- 15,025,984 Expenditures 15,025,780 15,025,984 10,196,816 4,829,168 68%- 15,025,984 Garage Fund Revenues 17,623,060 17,623,060 12,558,158 5,064,902 71%- 17,623,060 Expenditures 17,595,180 17,595,180 11,758,505 5,836,675 67%- 17,595,180 Central Insurance Fund Revenues 32,285,530 32,285,530 21,229,308 11,056,222 66%- 32,285,530 Expenditures 32,285,530 32,285,530 24,305,108 7,980,422 75%- 32,285,530 1 THIRD QUARTER REVIEW AMENDED CITY MANAGER'S FISCAL YEAR 2021-22 REPORT PAGE # General Fund Operating Budget ..................................................................................................... 3 Utility Funds Operating Budget ...................................................................................................... 9 Other Enterprise Funds Operating Budgets ................................................................................. 13 Internal Service Funds Operating Budgets ................................................................................... 17 Capital Improvement Program Budget ........................................................................................ 21 Special Program Fund Budget ....................................................................................................... 35 Special Development Fund ........................................................................................................... 42 Administrative Change Orders ...................................................................................................... 45 Ordinances ..................................................................................................................................... 46 The amended 2021/22 operating budget, presented by operating fund and/or department, is submitted for the City Council review. The actual and projected data contained in this review represents nine months, October 1, 2021 through June 30, 2022. The adjustments, however, represent all data available at the time of the report, including action taken by the City Council after June 30, 2022. Definitions associated with the operating funds information is presented as follows: Definitions: Adopted Budget - The budget as adopted by the City Council on September 30, 2021. Variance YTD Actual vs. Adopted Budget - Difference between year to date actual and adopted budget. % YTD vs. Budget - Percentage of adopted budget expended, year to date. Proposed Amendments - Adjustments that have been approved by the City Council, made at the Manager’s discretion, and/or adjustments proposed based on this quarter’s review. Amended Budget - Adding the Original Budget and Adjustments. 2 Capital Improvement Program The amended 2021/22 Capital Improvement Projects budget report is submitted for the City Council review. This review provides the opportunity to analyze the status of all active projects and present formal amendments to the project budget. The Capital Improvement Program and Special Program fund information is presented as follows: Definitions: Budget - The budget as of October 1, 2021, which includes project budgets from prior years, which have not been completed. Amendment - Amendments which have been approved by the City Council, made at the Manager's discretion, and/or adjustments proposed based on this quarter’s review. Revised Budget - Adding the Budget and Amendment columns. Encumbrance - Outstanding contract or purchase order commitment. Available Balance - Difference between revised budget and expenditure, plus encumbrance. Status - C - project is completed Amend Ref - Reference number for description of amendment. Increase/ (Decrease)Description 535,496 At third quarter,approximately all property tax revenue has been received.The budget is increased by $535,496.00 to reflect actual collections to date. 480,000 At third quarter,amendments reflect an increase of $480,000.00 for water utility taxes to bring the budget in line with anticipated receipts for the year. 75,000 At third quarter,local business tax receipts are increased by $75,000.00 to bring the budget in line with anticipated receipts for the year. 742,450 At third quarter,electric franchise fee revenues are increased by 742,450.00,this will bring the budget in line with anticipated receipts for the year. 1,070,000 Amendments to other permits and fees revenues include an increase of $1,070,000.00 to building/sign permit revenues to bring the budget in line with anticipated receipts for the year. 3,999,854 Third quarter amendments to other governmental revenue reflect a net increase $3,999,854.00. Amendments include the following increases:1) $1,226,300.00 to state revenue sharing;2)$1,710,000.00 to local 1/2 cent sales tax;3)$523,554.00 to public safety supplemental pension revenue which offset expenditure amendments in the Police and Fire Departments;4) $240,000.00 to Fire Tax; and 5) $300,000.00 to EMS Tax. 400,000 Third quarter amendments to charges for service revenues reflect increases totaling $400,000.00 to Pier 60 revenues. Local Option, Fuel & Other Taxes Charges for Service Intergovernmental Other Permits and Fees Franchise Fees City of Clearwater General Fund Revenues Third Quarter Amendments FY 2021/22 Utility Taxes Ad Valorem Taxes 3 Increase/ (Decrease)Description City of Clearwater General Fund Revenues Third Quarter Amendments FY 2021/22 1,755,500 Third quarter amendments to miscellaneous revenue reflect a net increase $1,755,500.00.Amendments include the following increases:1)$200,000.00 to interest earnings;2)$950,000.00 to beach rental contracts;and 3)$605,500.00 to surplus land sales for the proceeds for the Range Road property. 22,183,893 Third quarter amendments to transfer in revenues reflect a net increase of $22,183,893.00.Amendments include: 1)an increase of $22,483,893 to recognize ARPA funding from the Special Revenue Fund as approved by the Council on August 4,2022,and 2)a decrease of $300,000.00 to bring revenues in line with actual Gas Dividends received. (6,563,639) Third quarter amendments reflect a net surplus of $6,563,639.This represents the net of revenue amendments noted above and expenditure amendments. This will reduce the use of reserves allocated earlier this year to a new total of $6,868,036. 24,678,554 Transfer (to) from Surplus Net General Fund Revenue Amendment Transfers In Miscellaneous 4 Increase/ (Decrease)Description 398,032 Amendments to Fire Department reflect an increase of $398,032.24 to Fire supplemental pension plans,which is offset by an amendment increasing supplemental pension revenue. - Third Quarter amendments to Parks &Recreation expenditures reflect a net zero amendment transferring $600,000.00 in salary savings to capital project M2210, Clearwater Municipal Cemetery Renovations,as approved by the Council on September 1, 2022. 125,522 At third quarter,amendments to the Police Department include an increase of $125,521.94 to the Police supplemental pension plans which is offset by an amendment increasing supplemental pension revenue. Non-Departmental 370,000 A third quarter amendment to Non-Departmental reflects an increase of $370,000.00 for initial debt payments of Imagine Clearwater bonds. Amendments to Non-Departmental also reflect Council approved interfund transfers to capital improvement projects and special programs as follows: 5,000,000 1)A transfer of $5,000,000.00 to special program G2210, ARPA North Greenwood CRA,as approved by the Council on August 4, 2022. 3,500,000 2)A transfer of $3,500,000.00 to capital improvement project G2211,ARPA Fiber Upgrades,as approved by the Council on August 4, 2022. 3,300,000 3)A transfer of $3,300,000.00 to special program G2212, ARPA Affordable Housing,as approved by the Council on August 4, 2022. 2,000,000 4)A transfer of $2,000,000.00 to capital improvement project G2213,ARPA Streets and Sidewalks,as approved by the Council on August 4, 2022. 2,000,000 5)A transfer of $2,000,000.00 to capital improvement project G2214,ARPA Solar Panels,as approved by the Council on August 4, 2022. Police Parks & Recreation Fire City of Clearwater General Fund Expenditures Third Quarter Amendments FY 2021/22 5 Increase/ (Decrease)Description City of Clearwater General Fund Expenditures Third Quarter Amendments FY 2021/22 Non-Departmental (continued) 1,000,000 6)A transfer of $1,000,000.00 to special program G2215, ARPA Pinellas Community Foundation,as approved by the Council on August 4, 2022. 1,000,000 7)A transfer of $1,000,000.00 to special program G2216, ARPA Non-profit Grants,as approved by the Council on August 4, 2022. 1,000,000 8)A transfer of $1,000,000.00 to special program G2217, ARPA Education Grants and Partnerships,as approved by the Council on August 4, 2022. 700,000 9)A transfer of $700,000.00 to capital improvement project G2218,ARPA State Street Park Improvements,as approved by the Council on August 4, 2022. 625,000 10)A transfer of $625,000.00 to capital improvement project C2211,Main Library Renovation,as approved by the Council on August 4, 2022. 610,000 11)A transfer of $610,000.00 to capital improvement project C2212,City Hall Demo,as approved by the Council on September 1, 2022. 700,000 12)A transfer of $700,000.00 to capital improvement project C2213,Athletic Field Shade Structures,to fund the construction of shade structures over bleachers at Sid Lickton and Countryside little league fields. 200,000 13)A transfer of $200,000.00 to capital improvement project C2214,Public Works Complex to provide funding for temporary office buildings. 200,000 14)A transfer of $200,000.00 to capital improvement project M2211,Neighborhood Reinvestment Fund to provide initial funding for placemaking and neighborhood engagement projects. 1,000,000 15)A transfer of $1,000,000.00 to capital improvement project ENRD180006,Traffic Signals to provide funding for signal integrations with the County's Intelligent Transportation System (ITS). 700,000 16)A transfer of $700,000.00 to capital improvement project 94729,Citywide Connectivity to provide additional funding needed for scheduled build out of the City's fiber network. 6 Increase/ (Decrease)Description City of Clearwater General Fund Expenditures Third Quarter Amendments FY 2021/22 Non-Departmental (continued) 250,000 17)A transfer of $250,000.00 to capital improvement project 94883,Business Process Review &Improvement to provide additional funding needed for evaluation of business process and innovative solutions. 23,785,000 24,678,554 Net General Fund Expenditure 7 2021/22 Variance %2021/22 MY Amended Year to Date YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Amended Bud Budget Amendment Budget General Fund Revenues Ad Valorem Taxes 72,648,340 73,139,232 (490,892) 101%535,496 73,183,836 Utility Taxes 17,270,000 11,666,389 5,603,611 68%480,000 17,750,000 Local Option, Fuel and Other Taxes 6,080,000 4,426,789 1,653,211 73%75,000 6,155,000 Franchise Fees 10,527,550 6,857,188 3,670,362 65%742,450 11,270,000 Other Permits & Fees 3,208,500 3,397,781 (189,281) 106%1,070,000 4,278,500 Intergovernmental 24,399,380 17,150,084 7,249,296 70%3,999,854 28,399,234 Charges for Services 15,799,810 12,289,199 3,510,611 78%400,000 16,199,810 Judgments, Fines and Forfeitures 1,429,000 955,179 473,821 67%- 1,429,000 Miscellaneous Revenues 2,719,226 4,034,938 (1,315,712) 148%1,755,500 4,474,726 Transfers In 11,425,143 8,760,180 2,664,963 77%22,183,893 33,609,036 Total Revenues 165,506,949 142,676,958 22,829,991 86%31,242,193 196,749,142 Transfer (to) from Surplus 13,431,675 - 13,431,675 0%(6,563,639) 6,868,036 Adjusted Revenues 178,938,624 142,676,958 36,261,666 80%24,678,554 203,617,178 General Fund Expenditures City Council 419,450 318,150 101,300 76%- 419,450 City Manager's Office 1,485,384 1,053,371 432,013 71%- 1,485,384 City Attorney's Office 1,966,428 1,369,582 596,846 70%- 1,966,428 City Audit 233,764 168,436 65,328 72%- 233,764 City Clerk 1,307,156 959,640 347,516 73%- 1,307,156 CRA Administration 619,304 406,669 212,635 66%- 619,304 Economic Development and Housing 2,042,554 1,590,148 452,406 78%- 2,042,554 Engineering 8,492,000 5,432,219 3,059,781 64%- 8,492,000 Fire 31,289,534 24,329,655 6,959,879 78%398,032 31,687,566 Finance 2,800,310 1,858,868 941,442 66%- 2,800,310 Human Resources 1,904,855 1,095,296 809,559 58%- 1,904,855 Library 8,416,841 5,929,872 2,486,969 70%- 8,416,841 Non-Departmental 21,494,351 20,673,776 820,575 96%24,155,000 45,649,351 Parks & Recreation 37,206,825 28,366,089 8,840,736 76%- 37,206,825 Planning & Development 7,457,846 5,011,642 2,446,204 67%- 7,457,846 Police 50,129,397 37,893,442 12,235,955 76%125,522 50,254,919 Public Communications 1,274,555 891,009 383,546 70%- 1,274,555 Public Utilities 398,070 290,122 107,948 73%- 398,070 Total Expenditures 178,938,624 137,637,986 41,300,638 77%24,678,554 203,617,178 For the Nine Month Period of October 1, 2021 - June 30, 2022 GENERAL FUND THIRD QUARTER REVIEW 8 2021/22 Variance %2021/22 MY Amended Third Qtr.YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget WATER & SEWER FUND Water & Sewer Revenues: Charges for Service 97,290,030 76,839,612 20,450,418 79%- 97,290,030 Judgments, Fines and Forfeits 271,000 281,526 (10,526) 104%- 271,000 Miscellaneous 1,010,000 1,332,686 (322,686) 132%- 1,010,000 Transfers In - - - ~- - Fund Equity 11,680,680 - 11,680,680 0%- 11,680,680 Total Revenues 110,251,710 78,453,823 31,797,887 71%- 110,251,710 Water & Sewer Expenditures: Public Utilities Administration 2,036,598 1,482,634 553,964 73%- 2,036,598 Wastewater Collection 15,789,628 14,139,908 1,649,720 90%- 15,789,628 Public Utilities Maintenance 8,503,140 6,632,625 1,870,515 78%- 8,503,140 WPC / Plant Operations 29,942,959 24,265,489 5,677,470 81%- 29,942,959 WPC / Laboratory Operations 546,103 429,638 116,465 79%- 546,103 WPC / Industrial Pretreatment 1,048,590 640,175 408,415 61%- 1,048,590 Water Distribution 25,566,884 23,101,599 2,465,285 90%- 25,566,884 Water Supply 22,115,654 18,926,982 3,188,672 86%- 22,115,654 Reclaimed Water 4,702,154 3,782,423 919,731 80%- 4,702,154 Total Expenditures 110,251,710 93,401,473 16,850,237 85%- 110,251,710 Increase/ (Decrease)Amendment Description: Water and Sewer Fund Revenues:- Water and Sewer Fund Expenditures:- For the Nine Month Period of October 1, 2021 to June 30, 2022 UTILITY FUNDS THIRD QUARTER REVIEW At third quarter, anticipated revenues of the Water and Sewer Fund equal anticipated expenditures for fiscal year 2021/22. No amendments are proposed to Water and Sewer Fund revenues at third quarter. Expenditures reflect 85%of total budget due to transfers to the capital fund which happen in the first period of the year. No amendments are proposed to Water and Sewer Fund expenditures at third quarter. 9 2021/22 Variance %2021/22 MY Amended Third Qtr.YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 to June 30, 2022 UTILITY FUNDS THIRD QUARTER REVIEW STORMWATER FUND Stormwater Revenues: Charges for Service 17,019,900 12,818,181 4,201,719 75%- 17,019,900 Judgments, Fines and Forfeits 73,000 53,859 19,141 74%- 73,000 Miscellaneous 281,560 300,503 (18,943) 107%- 281,560 Transfers In - - - ~- - Fund Equity 6,668,180 - 6,668,180 0%- 6,668,180 Total Revenues 24,042,640 13,172,543 10,870,097 55%- 24,042,640 Stormwater Expenditures: Stormwater Management 18,331,501 17,459,524 871,977 95%- 18,331,501 Stormwater Maintenance 5,711,139 3,846,131 1,865,008 67%- 5,711,139 Total Expenditures 24,042,640 21,305,655 2,736,985 89%- 24,042,640 Increase/ (Decrease)Amendment Description: Stormwater Fund Revenues:- Stormwater Fund Expenditures:- At third quarter, anticipated revenues of the Stormwater Fund equal anticipated expenditures for fiscal year 2021/22. No amendments are proposed to Stormwater Fund revenues at third quarter. Expenditures reflect 89%of total budget due to transfers to the capital fund which happen in the first period of the year. No amendments are proposed to Stormwater Fund expenditures at third quarter. 10 2021/22 Variance %2021/22 MY Amended Third Qtr.YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 to June 30, 2022 UTILITY FUNDS THIRD QUARTER REVIEW GAS FUND Gas Revenues: Charges for Service 55,410,509 36,622,234 18,788,275 66%- 55,410,509 Judgments, Fines and Forfeits 100,000 64,916 35,084 65%- 100,000 Miscellaneous 227,508 278,535 (51,027) 122%- 227,508 Transfers In 660 660 - 100%- 660 Fund Equity - - - ~- - Total Revenues 55,738,677 36,966,346 18,772,331 66%- 55,738,677 Gas Expenditures: Administration & Supply 29,016,904 19,758,756 9,258,148 68%- 29,016,904 Pinellas Gas Operations 12,507,780 9,811,639 2,696,141 78%- 12,507,780 Pasco Gas Operations 7,514,340 6,157,168 1,357,172 82%- 7,514,340 Marketing & Sales 6,599,891 5,324,865 1,275,026 81%- 6,599,891 Total Expenditures 55,638,915 41,052,428 14,586,487 74%- 55,638,915 Increase/ (Decrease)Amendment Description: Gas Fund Revenues:- Gas Fund Expenditures:- At third quarter, anticipated revenues of the Gas Fund exceed anticipated expenditures by $99,762 for fiscal year 2021/22. No amendments are proposed to Gas Fund revenues at third quarter. No amendments are proposed to Gas Fund expenditures at third quarter. 11 2021/22 Variance %2021/22 MY Amended Third Qtr.YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 to June 30, 2022 UTILITY FUNDS THIRD QUARTER REVIEW SOLID WASTE AND RECYCLING FUND Solid Waste Revenues: Other Permits and Fees 1,000 1,416 (416) 142%- 1,000 Charges for Service 26,060,000 20,644,835 5,415,165 79%- 26,060,000 Judgments, Fines and Forfeits 95,000 73,677 21,323 78%- 95,000 Miscellaneous 533,000 545,932 (12,932) 102%- 533,000 Transfers In - - - ~- - Solid Waste Revenues 26,689,000 21,265,860 5,423,140 80%- 26,689,000 Recycling Revenues: Other Permits and Fees 280 - 280 0%- 280 Intergovernmental - 83,528 (83,528) ~- - Charges for Service 2,465,000 2,057,309 407,691 83%- 2,465,000 Judgments, Fines and Forfeits 8,000 7,044 956 88%- 8,000 Miscellaneous 204,000 389,793 (185,793) 191%- 204,000 Transfers In - - - ~- - Recycling Revenues 2,677,280 2,537,673 139,607 95%- 2,677,280 - Fund Equity - - ~- - Total Revenues 29,366,280 23,803,533 5,562,747 81%- 29,366,280 Solid Waste Expenditures: Collection 18,875,351 13,049,814 5,825,537 69%- 18,875,351 Transfer 2,368,119 1,623,339 744,780 69%- 2,368,119 Container Maintenance 993,626 734,552 259,074 74%- 993,626 Administration 1,050,974 767,089 283,885 73%- 1,050,974 Solid Waste Expenditures 23,288,070 16,174,795 7,113,275 69%- 23,288,070 Recycling Expenditures: Residential 1,577,272 909,250 668,022 58%- 1,577,272 Multi-Family 434,888 293,130 141,758 67%- 434,888 Commercial 2,743,890 2,200,549 543,341 80%- 2,743,890 Recycling Expenditures 4,756,050 3,402,929 1,353,121 72%- 4,756,050 Total Expenditures 28,044,120 19,577,724 8,466,396 70%- 28,044,120 Increase/ (Decrease)Amendment Description: Solid Waste and Recycling Fund Revenues:- Solid Waste and Recycling Fund Expenditures:- At third quarter, anticipated revenues of the Solid Waste and Recycling Fund exceed anticipated expenditures by $1,322,160 for fiscal year 2021/22. No amendments are proposed to Solid Waste and Recycling Fund revenues at third quarter. No amendments are proposed to Solid Waste and Recycling Fund expenditures at third quarter. 12 2021/22 Third Qtr.Variance %2021/22 MY Amended Year to Date YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget MARINE FUND Marine Revenues: Intergovernmental - - - ~- - Charges for Service 6,411,800 5,115,247 1,296,553 80%420,000 6,831,800 Judgments, Fines and Forfeits 3,200 800 2,400 25%- 3,200 Miscellaneous Revenue 136,000 135,025 975 99%- 136,000 Transfers In - - - ~- - Fund Equity 172,810 - 172,810 0%(70,000) 102,810 Total Revenues 6,723,810 5,251,073 1,472,737 78%350,000 7,073,810 Marine Expenditures: Marina Operations 6,723,810 5,333,283 1,390,527 79%350,000 7,073,810 Total Expenditures 6,723,810 5,333,283 1,390,527 79%350,000 7,073,810 Increase/ (Decrease)Amendment Description: Marine Fund Revenues:350,000 Marine Fund Expenditures:350,000 For the Nine Month Period of October 1, 2021 - June 30, 2022 ENTERPRISE FUNDS THIRD QUARTER REVIEW At third quarter, anticipated revenues of the Marine Fund equal anticipated expenditures for fiscal year 2021/22. Third quarter amendments to Marine Fund revenues reflect a net increase of $350,000.00.Amendments include:1)an increase of $210,000.00 to gas sales;2)an increase of $210,000.00 to diesel sales;and 3)a decrease of $70,000.00 to fund equity as planned use of reserves will be offset by this increased revenue. Third quarter amendments to Marine Fund expenditures reflect an increase of $350,000.00 to cost of goods sold to cover increased cost and demand of marine fuel for resale.These expenditures will be offset by increased fuel sale revenues. 13 2021/22 Third Qtr.Variance %2021/22 MY Amended Year to Date YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 - June 30, 2022 ENTERPRISE FUNDS THIRD QUARTER REVIEW CLEARWATER HARBOR MARINA FUND Clearwater Harbor Marina Revenues: Intergovernmental - - - ~- - Charges for Service 900,630 750,487 150,143 83%- 900,630 Judgments, Fines and Forfeits 1,600 250 1,350 16%- 1,600 Miscellaneous Revenue 26,500 29,258 (2,758) 110%- 26,500 Transfers In - - - ~- - Fund Equity - - - ~- - Total Revenues 928,730 779,996 148,734 84%- 928,730 Clearwater Harbor Marina Expenditures Clearwater Harbor Marina Operations 909,680 649,575 260,105 71%- 909,680 Total Expenditures 909,680 649,575 260,105 71%- 909,680 Increase/ (Decrease)Amendment Description: Clearwater Harbor Marina Fund Revenues:- Clearwater Harbor Marina Fund Expenditures:- At third quarter, anticipated revenues of the Clearwater Harbor Marina Fund exceed anticipated expenditures by $19,050 for fiscal year 2021/22. No amendments are proposed to Clearwater Harbor Marina Fund revenues at third quarter. No amendments are proposed to Clearwater Harbor Marina Fund expenditures at third quarter. 14 2021/22 Third Qtr.Variance %2021/22 MY Amended Year to Date YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 - June 30, 2022 ENTERPRISE FUNDS THIRD QUARTER REVIEW AIRPARK FUND Airpark Revenues: Intergovernmental - - - ~- - Charges for Service 18,000 15,007 2,993 83%- 18,000 Miscellaneous Revenue 332,000 231,035 100,965 70%- 332,000 Transfers In - - - ~- - Fund Equity - - - ~- - Total Revenues 350,000 246,042 103,958 70%- 350,000 Airpark Expenditures:- Airpark Operations 333,690 236,279 97,411 71%- 333,690 Total Expenditures 333,690 236,279 97,411 71%- 333,690 Increase/ (Decrease)Amendment Description: Airpark Fund Revenues:- Airpark Fund Expenditures:- At third quarter, anticipated revenues of the Airpark Fund exceed anticipated expenditures by $16,310 for fiscal year 2021/22. No amendments are proposed to Airpark Fund revenues at third quarter. No amendments are proposed to Airpark Fund expenditures at third quarter. 15 2021/22 Third Qtr.Variance %2021/22 MY Amended Year to Date YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 - June 30, 2022 ENTERPRISE FUNDS THIRD QUARTER REVIEW PARKING FUND Parking Revenues: Charges for Service 8,600,430 7,209,509 1,390,921 84%- 8,600,430 Judgments, Fines and Forfeits 818,650 986,051 (167,401) 120%- 818,650 Miscellaneous Revenue 125,000 12,674,433 (12,549,433) 10140%12,481,058 12,606,058 Transfers In 102 102 - 100%- 102 Fund Equity - - - ~- - Total Revenues 9,544,182 20,870,095 (11,325,913) 219%12,481,058 22,025,240 Parking Expenditures Engineering/Parking System 6,171,650 5,065,278 1,106,372 82%- 6,171,650 Engineering/Parking Enforcement 980,857 609,018 371,839 62%- 980,857 Fire Dept/Beach Guards 1,059,762 778,105 281,657 73%- 1,059,762 M&A/Seminole Street Boat Ramp 140,663 86,032 54,631 61%- 140,663 Total Expenditures 8,352,932 6,538,434 1,814,498 78%- 8,352,932 Increase/ (Decrease)Amendment Description: Parking Fund Revenues:12,481,058 Parking Fund Expenditures:- At third quarter, anticipated revenues of the Parking Fund exceed anticipated expenditures by $13,672,308 for fiscal year 2021/22. Third quarter amendments to Parking Fund revenues reflect an increase of $12,481,058.00 to surplus land sales.This increase represents revenues received from the sale of Pelican Walk Garage, as approved by the Council on April 7, 2022. No amendments are proposed to Parking Fund expenditures at third quarter. 16 2021/22 Variance %2021/22 MY Amended Third Quarter YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget GENERAL SERVICES FUND General Services Revenues: Charges for Service 6,046,260 4,582,306 1,463,954 76%- 6,046,260 Miscellaneous Revenues 100,000 123,922 (23,922) 124%- 100,000 Transfers In - - - ~- - Fund Equity - - - ~- - Total Revenues 6,146,260 4,706,228 1,440,032 77%- 6,146,260 General Services Expenditures: Administration 468,795 353,809 114,986 75%- 468,795 Building & Maintenance 5,677,465 3,583,421 2,094,044 63%- 5,677,465 Total Expenditures 6,146,260 3,937,230 2,209,030 64%- 6,146,260 Increase/ (Decrease)Amendment Description: General Services Fund Revenues:- General Services Fund Expenditures:- At third quarter, anticipated revenues of the General Services Fund equal anticipated expenditures for fiscal year 2021/22. No amendments are proposed to General Services Fund revenues at third quarter. No amendments are proposed to General Services Fund expenditures at third quarter. For the Nine Month Period of October 1, 2021 to June 30, 2022 INTERNAL SERVICE FUNDS THIRD QUARTER REVIEW 17 2021/22 Variance %2021/22 MY Amended Third Quarter YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 to June 30, 2022 INTERNAL SERVICE FUNDS THIRD QUARTER REVIEW ADMINISTRATIVE SERVICES FUND Administrative Services Revenues: Charges for Service 14,179,530 10,481,138 3,698,392 74%- 14,179,530 Miscellaneous Revenues 75,000 82,513 (7,513) 110%- 75,000 Transfers In 204 204 - 100%- 204 Fund Equity 771,250 - 771,250 0%- 771,250 Total Revenues 15,025,984 10,563,856 4,462,128 70%- 15,025,984 Administrative Services Expenditures: Info Tech / Admin 475,752 326,763 148,989 69%- 475,752 Info Tech / Network Ops & User Suport 5,243,321 2,913,533 2,329,788 56%- 5,243,321 Info Tech / Network Security & Architecture - 334,855 (334,855) ~- - Info Tech / Solutions & Programming 3,401,594 2,391,664 1,009,930 70%- 3,401,594 Info Tech / Telecommunications 1,807,617 1,417,451 390,166 78%- 1,807,617 Info Tech / Enterprise Systems & Training - 201,633 (201,633) ~- - Public Comm / Courier 190,860 96,537 94,323 51%- 190,860 Clearwater Customer Service 3,906,840 2,514,380 1,392,460 64%- 3,906,840 Total Expenditures 15,025,984 10,196,816 4,829,168 68%- 15,025,984 Increase/ (Decrease)Amendment Description: Administrative Services Fund Revenues:- Administrative Services Fund Expenditures:- No amendments are proposed to Administrative Services Fund revenues at third quarter. Third quarter amendments include a net zero amendment transfering $300,000.00 in salary and operating savings to captial project 94729, Citywide Connectivity. At third quarter, anticipated revenues of the Administrative Services Fund equal anticipated expenditures for fiscal year 2021/22. 18 2021/22 Variance %2021/22 MY Amended Third Quarter YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 to June 30, 2022 INTERNAL SERVICE FUNDS THIRD QUARTER REVIEW GARAGE FUND Garage Fund Revenues Charges for Service 16,698,060 12,207,461 4,490,599 73%- 16,698,060 Miscellaneous Revenues 925,000 350,696 574,304 38%- 925,000 Transfers In - - - ~- - Fund Equity - - - ~- - Total Revenues 17,623,060 12,558,158 5,064,902 71%- 17,623,060 Garage Fund Expenditures: Fleet Maintenance 16,631,707 11,258,005 5,373,702 68%- 16,631,707 Radio Communications 963,473 500,500 462,973 52%- 963,473 Total Expenditures 17,595,180 11,758,505 5,836,675 67%- 17,595,180 Increase/ (Decrease)Amendment Description: Garage Fund Revenues:- Garage Fund Expenditures:- At third quarter, anticipated revenues of the Garage Fund exceed anticipated expenditures by $27,880 for fiscal year 2021/22. No amendments are proposed to Garage Fund revenues at third quarter. No amendments are proposed to Garage Fund expenditures at third quarter. 19 2021/22 Variance %2021/22 MY Amended Third Quarter YTD Actual vs.YTD vs.Proposed 3 Qtr Amended Budget Actual Adopted Bud Budget Amendment Budget For the Nine Month Period of October 1, 2021 to June 30, 2022 INTERNAL SERVICE FUNDS THIRD QUARTER REVIEW CENTRAL INSURANCE FUND Central Insurance Revenues: Charges for Service 29,719,086 20,742,094 8,976,992 70%- 29,719,086 Miscellaneous Revenues 300,000 487,213 (187,213) 162%- 300,000 Transfers In - - - ~- - Fund Equity 2,266,444 - 2,266,444 0%- 2,266,444 Total Revenues 32,285,530 21,229,308 11,056,222 66%- 32,285,530 Central Insurance Expenditures: Finance / Risk Management 417,234 252,772 164,462 61%- 417,234 HR / Employee Benefits 439,346 197,841 241,505 45%- 439,346 HR / Employee Health Clinic 1,721,400 963,331 758,069 56%- 1,721,400 Non-Departmental 29,707,550 22,891,164 6,816,386 77%- 29,707,550 Total Expenditures 32,285,530 24,305,108 7,980,422 75%- 32,285,530 Increase/ (Decrease)Amendment Description: Central Insurance Fund Revenues:- Central Insurance Fund Expenditures:- At third quarter, anticipated revenues of the Central Insurance Fund equal anticipated expenditures for fiscal year 2021/22. No amendments are proposed to Central Insurance Fund revenues at third quarter. No amendments are proposed to Central Insurance Fund expenditures at third quarter. 20 CAPITAL IMPROVEMENT PROGRAM Third Quarter Summary FY 2021/22 21 The amended 2021/22 Capital Improvement Program budget report is submitted for the City Council's third quarter review. The proposed amendment is a net budget increase in the amount of $14,055,937. This review provides the opportunity to examine the status of all active projects and present formal amendments to the project budgets. Fiscally significant budget increases encompassed within this review are as follows: The City Council did not previously approve the following capital improvement budget activity:  City-wide Connectivity – a budget increase of $300,000 in Administrative Services Fund revenue, and $700,000 in General Fund revenue.  Business Process Review & Improvement – a budget increase of $250,000 in General Fund revenue.  Greenprint Implementation – a budget increase of $197,848 in reimbursement revenues.  Neighborhood Reinvestment Fund – a budget increase of $200,000 in General Fund revenue.  Pinellas New Mains / Service Lines – a budget increase of $35,027 in property owners share revenue.  Pasco New Mains/Service Lines - a budget increase of $32,767 in property owners share revenue.  Line Relocation Maintenance – a budget increase of $152,103 in reimbursement revenues.  Hillcrest Bypass Culvert – a budget decrease of $110,288 in SWFWMD grant revenue.  Public Works Complex – a budget increase of $200,000 in General Fund revenue.  Traffic Signals – a budget increase of $1,000,000 in General Fund revenue.  Athletic Field Shade Structures – a budget increase of $700,000 in General Fund revenue. All significant budget increases that have been previously approved by the City Council are listed below: Project Council Budget Increase Approval  City Hall Demolition $ 610,000 09/01/22  ARPA Fiber Upgrades $ 3,500,000 08/04/22  ARPA Solar Panels $ 2,000,000 08/04/22  Motorized Equipment Purchases $ 359,150 07/21/22  Clearwater Municipal Cemetery Renovation $ 600,000 09/01/22  ARPA Streets & Sidewalks $ 2,000,000 08/04/22  Main Library Renovation $ 625,000 08/04/22  ARPA State Street Park Improvements $ 700,000 08/04/22 Increase/ Amdmt Project (Decrease)Transfer Net Budget #Number Amount Amount Description Amendment City-wide Connectivity 1 94729 1,000,000 - To record an increase of $300,000.00 of administrative services revenue representing budget savings in information technology,and an increase of $700,000.00 in General Fund revenue to provide additional funding needed for scheduled build out of the City's fiber network.1,000,000 Business Process Review & Improvement 2 94883 250,000 - To record an increase of $250,000.00 in General Fund revenue to provide additional funding needed for evaluation of business process and innovative solutions.250,000 Greenprint Implementation 3 C2106 197,848 - To record a budget increase of $197,848.00 to recognize reimbursement from the Florida Department of Environmental Protection to bring the budget in line with revenues received.197,848 City Hall Demo - NEW PROJECT 4 C2212 610,000 - To establish the project and record a budget increase in General Fund revenue of $610,000.00,as approved by the Council September 1, 2022. 610,000 ARPA Fiber Upgrades - NEW PROJECT 5 G2211 3,500,000 - To establish the project and record a budget increase of $3,500,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 3,500,000 ARPA Solar Panels - NEW PROJECT 6 G2214 2,000,000 - To establish the project and record a budget increase of $2,000,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 2,000,000 Motorized Equipment Purchases - NEW PROJECT 7 L2301 359,150 - To establish the project and record a budget increase of $359,150.00 in lease purchase revenue,as approved by the Council July 21, 2022.359,150 Neighborhood Reinvestment Fund - NEW PROJECT 8 M2211 200,000 - To establish the project and record an increase of $200,000.00 in General Fund revenue to provide initial funding for placemaking and neighborhood engagements projects.200,000 Line Relocation-Pinellas Maintenance 9 96365 190 - To record a budget increase of $190.00 in property owners share revenue to bring the budget in line with revenues received.190 CAPITAL IMPROVEMENT PROGRAM Third Quarter Amendments FY 2021/22 22 Increase/ Amdmt Project (Decrease)Transfer Net Budget #Number Amount Amount Description Amendment CAPITAL IMPROVEMENT PROGRAM Third Quarter Amendments FY 2021/22 Pinellas New Mains / Service Lines 10 96377 35,027 - To record a budget increase of $35,027.05 in property owners share revenue to bring the budget in line with revenues received.35,027 Pasco New Mains / Service Lines 11 96378 32,767 - To record a budget increase of $32,766.81 in property owners share revenue to bring the budget in line with revenues received.32,767 Line Relocation-Pasco-Capitalized 12 96381 8,140 - To record a budget increase of $8,139.93 in property owners share revenue to bring the budget in line with revenues received.8,140 Sanitary Sewer Upgrades/Improvements 13 96212 - (4,000,000) To record a budget transfer of $4,000,000.00 in sewer revenue to project 96665, Sanitary Sewer R&R.(4,000,000) Facilities Upgrades & Improvements 14 96654 - (2,000,000) To record a budget transfer of $2,000,000.00 in sewer revenue to project 96665, Sanitary Sewer R&R.(2,000,000) Water Pollution Control R & R 15 96664 - (1,000,000) To record a budget transfer of $1,000,000.00 in sewer revenue to project 96665, Sanitary Sewer R&R.(1,000,000) Sanitary Sewer R&R 16 96665 - 24,500,000 To record a budget increase of $24,500,000.00 representing the following transfers of water and sewer revenue:1)$2,000,000.00 from project 96654,Facilities Upgrades &Improvements;2)$1,000,000.00 from project 96664,Water Pollution Control R&R;3)$4,000,000.00 from project 96212,Sanitary Sewer Upgrades/Improvements;4) $4,000,000.00 from project 96686,Pump Station Replacement;and 5)$13,500,000.00 from project 96773, Groundwater Replenishment Facility.24,500,000 23 Increase/ Amdmt Project (Decrease)Transfer Net Budget #Number Amount Amount Description Amendment CAPITAL IMPROVEMENT PROGRAM Third Quarter Amendments FY 2021/22 Pump Station Replacement 17 96686 - (4,000,000) To record a budget transfer of $4,000,000.00 in sewer revenue to project 96665, Sanitary Sewer R&R.(4,000,000) Line Relocation - Maintenance 18 96722 152,103 - To record a budget increase of $152,103.05 in reimbursement revenue from Pinellas County to bring the budget in line with revenues received.152,103 Groundwater Replenishment Facility 19 96773 - (13,500,000) To record budget transfers of $5,300,000.00 in sewer revenue and $8,200,000.00 in water revenue to project 96665, Sanitary Sewer R&R.(13,500,000) Allen's Creek 20 ENST180002 (4,000) - To record a budget decrease of $4,000.00 for unused grant funds from Southwest Florida Water Management District (SWFWMD).This will bring the project budget in line with revenues received.(4,000) Alligator Creek Watershed 21 ENST180006 - 374,371 To record a budget transfer in stormwater revenue of $374,370.69 from project ENST180008,Hillcrest Bypass Culvert. 374,371 Hillcrest Bypass Culvert - CLOSE PROJECT 22 ENST180008 (110,288) (374,371) To record a budget transfer in stormwater fund revenue of $374,370.69 to project ENST180006,Alligator Creek Watershed and a budget decrease of $110,287.63 for unused grant funds from Southwest Florida Water Management District (SWFWMD).This project will be closed. (484,658) Public Works Complex - NEW PROJECT 23 C2214 200,000 1,613,738 To establish the project and record a budget increase of $1,613,738.00 representing the following transfers from project ENG180012,Public Works Complex:1)$87,180.32 from General Fund revenue;2)$1,191,466.48 from Stormwater Utility revenue;3)$173,361.59 from water revenue; and 4) $161,729.61 from sewer revenue. Amendments also include an increase of $200,000.00 in General Fund revenue to provide funding for temporary office buildings.1,813,738 24 Increase/ Amdmt Project (Decrease)Transfer Net Budget #Number Amount Amount Description Amendment CAPITAL IMPROVEMENT PROGRAM Third Quarter Amendments FY 2021/22 Public Works Complex - CLOSE PROJECT 24 ENGF180012 (1,613,738) To record a budget decrease of $1,613,738.00 representing the following transfers to project C2214, Public Works Complex:1)$87,180.32 from General Fund revenue;2)$1,191,466.48 from Stormwater Utility revenue;3)$173,361.59 from water revenue;and 4) $161,729.61 from sewer revenue.This project will be closed.(1,613,738) Clearwater Municipal Cemetery Renovation - NEW PROJECT 25 M2210 600,000 - To establish the project and record a budget transfer of $600,000.00 in General Fund revenue as approved by the Council on September 1, 2022.600,000 Downtown Streetscaping 26 C2103 77,605 To record a transfer of $77,604.96 in infrastructure sales tax revenue from project ENGF180001,Downtown Streetscaping. 77,605 Downtown Streetscaping - CLOSE PROJECT 27 ENGF180001 (77,605) To record a transfer of $77,604.96 in infrastructure sales tax revenue to project C2103,Downtown Streetscaping. This project will be closed.(77,605) Traffic Signals 28 ENRD180006 1,000,000 - To record an increase of $1,000,000.00 in General Fund revenue to provide funding for signal integrations with County's Intelligent Transportation System (ITS).1,000,000 ARPA Streets & Sidewalks - NEW PROJECT 29 G2213 2,000,000 - To establish the project and record a budget increase of $2,000,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 2,000,000 Main Library Renovation 30 C2211 625,000 - To record a budget increase of $625,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 625,000 Swimming Pool R&R - CLOSE PROJECT 31 93271 - (23,586) To record a budget transfer of $23,585.67 in General Fund revenue to new project M2205,Recreation Center R&R. This project will be closed.(23,586) 25 Increase/ Amdmt Project (Decrease)Transfer Net Budget #Number Amount Amount Description Amendment CAPITAL IMPROVEMENT PROGRAM Third Quarter Amendments FY 2021/22 Boardwalk & Docks R&R - CLOSE PROJECT 32 93604 - (16,170) To record a budget transfer of $16,169.76 in General Fund revenue to project M2206,Parks &Beautification R&R.This project will be closed.(16,170) Concrete Sidewalk & Pad Repairs - CLOSE PROJECT 33 93634 - (4,264) To record a budget transfer of $4,263.89 in General Fund revenue to project M2206,Parks &Beautification R&R.This project will be closed.(4,264) Park Amenity Purchase & Replace - CLOSE PROJECT 34 93635 - (107,172) To record a budget transfer of $107,171.92 in General Fund revenue to project M2206,Parks &Beautification R&R.This project will be closed.(107,172) Tennis Court Resurfacing - CLOSE PROJECT 35 93636 - (3,588) To record a budget transfer of $3,587.99 in General Fund revenue to project M2207,Athletic Field R&R.This project will be closed.(3,588) Playground & Fitness Purchase & Replacement - CLOSE PROJECT 36 93637 - (17,053) To record a budget transfer of $17,052.68 in General Fund revenue to project M2206,Parks &Beautification R&R.This project will be closed.(17,053) Fencing Replacement Program - CLOSE PROJECT 37 93638 - 10,664 To record a budget increase in General Fund revenue of $10,663.53 from project M2207,Athletic Field R&R.This project will be closed.10,664 Clearwater Beach Infrastructure Repair & Improve - CLOSE PROJECT 38 93672 - (40,855) To record a budget transfer of $9,020.90 in General Fund revenue to project 93633,Pier 60 Park and Beachwalk Replacement and to record a budget transfer of $31,834.10 in General Fund revenue to project M2208,Beach Walk/Pier 60 R&R . This project will be closed.(40,855) Long Center Parking Improvements - CLOSE PROJECT 39 C1902 - (56,423) To record a budget transfer of $56,423.40 in penny revenue to project C2002,Ed Wright Park Renovations. This project will be closed.(56,423) Phillies Entrance Sign - CLOSE PROJECT 40 C1903 - (150,000) To record a budget transfer of $150,000.00 in General Fund revenue to project M2208,Beach Walk/Pier 60 Park R&R. This project will be closed.(150,000) 26 Increase/ Amdmt Project (Decrease)Transfer Net Budget #Number Amount Amount Description Amendment CAPITAL IMPROVEMENT PROGRAM Third Quarter Amendments FY 2021/22 Ed Wright Park Renovations 41 C2002 - 239,110 To record a budget increase of $239,109.59 representing the following transfers:1)a budget transfer of $56,423.40 of penny revenue from project C1902,Long Center Park Improvements;2)a budget transfer of $110,000.00 in General Fund revenue from project C2203,Ross Norton Skate Park;and 3)a budget transfer of $72,686.19 of penny revenue from project M1915, Belmont Park Renovations.239,110 ARPA State Street Park Improvements - NEW PROJECT 42 G2218 700,000 - To establish the project and record a budget increase of $700,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 700,000 Belmont Park Revitalization CLOSE PROJECT 43 M1915 - (72,686) To record a budget transfer of $72,686.19 in penny revenue to project 93633,Pier 60 Park &Beachwalk Replacement & Improvement. This project will be closed.(72,686) Parks & Beautification R&R 44 M2206 - 144,658 To record a budget increase of $144,658.25 representing the following transfers of General Fund revenue:1) $17,052.68 from project 93637,Playground &Fitness Purchase &Replacement;2)$107,171.92 from project 93635,Park Amenity Purchase and Replacement;3) $4,263.89 from project 93634,Concrete Sidewalk and Pad Replacement;and 4)$16,169.76 from project 93604, Boardwalks & Docks R&R. 144,658 BayCare Ballpark Infrastructure Repair/Improve - CLOSE PROJECT 45 93205 - (164,046) To record a budget transfer of $164,045.61 in General Fund revenue to project M2204,Carpenter &BayCare R&R.This project will be closed.(164,046) Sports Field Lighting - CLOSE PROJECT 46 93620 - (38,138) To record a budget transfer of $38,137.80 in General Fund revenue to project M2207,Athletic Field R&R.This project will be closed.(38,138) Pier 60 Park & Beachwalk R & R - CLOSE PROJECT 47 93633 - 9,021 To record a budget transfer of $9,020.90 in General Fund revenue from project 93672,Clearwater Beach Infrastructure Repairs &Improvement.This project will be closed.9,021 27 Increase/ Amdmt Project (Decrease)Transfer Net Budget #Number Amount Amount Description Amendment CAPITAL IMPROVEMENT PROGRAM Third Quarter Amendments FY 2021/22 Recreation Center Infra Repairs - CLOSE PROJECT 48 93654 - (92,347) To record a budget transfer of $92,346.74 in General Fund revenue to project M2205,Recreation Center R&R.This project will be closed.(92,347) Ross Norton Skate Park - CLOSE PROJECT 49 C2203 - (110,000) To record a budget transfer of $110,000.00 in General Fund revenue to project C2002, Ed Wright Park Renovations.(110,000) Athletic Field Shade Structures - NEW PROJECT 50 C2213 700,000 - To establish the project and record a budget transfer of $700,000.00 in General Fund revenue,to provide funding for shade structures over spectator bleachers at Sid Likcton and Countryside Little League Fields.700,000 Carpenter & BayCare R&R - NEW PROJECT 51 M2204 - 164,046 To record a budget transfer of $164,045.61 in General Fund revenue from project 93205,BayCare Ballpark Infrastructure Repair/Improvement.164,046 Recreation Center R&R 52 M2205 - 115,932 To record a budget transfer of $23,585.67 in General Fund revenue from project 93271,Swimming Pool R&R and a budget transfer of $92,346.74 in General Fund revenue from project 93654,Recreation Centers Infrastructure Repairs. 115,932 Athletic Field R&R 53 M2207 - 31,062 To record a budget decrease in General Fund revenue of $10,663.53 to project 93638,Fencing Replacement Program.To record a budget increase of $38,137.80 of General Fund revenue from project 93620,Sports Field Lighting and $3,587.99 of General Fund money from project 93636, Tennis Court resurfacing.31,062 Beach Walk/Pier 60 Park R&R 54 M2208 - 181,834 To record an increase of $150,000 in General Fund revenue transferred from project C1903,Phillies Entrance Sign and an increase of $31,834.10 in General Fund revenue from project 93672,Clearwater Beach Infrastructure Repairs & Improvement. 181,834 14,055,937 - - 14,055,937 TOTAL 28 CAPITAL IMPROVEMENT PROGRAM PROGRAM & STATUS SUMMARY THIRD QUARTER: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description 10/1/21 Prev Qtr Amdmts Budget To Date Encumbrance Balance Status Ref Other General Government 93535 Countryside Library Demolition 75,000 75,000 - 75,000 - - 75,000 94233 Motorized Equip-Cash 2,473,945 2,473,945 - 2,473,945 2,379,355 38,637 55,953 94246 Fleet Management & Mapping 710,000 710,000 - 710,000 615,964 - 94,036 94729 City-wide Connectivity 4,423,089 4,423,089 1,000,000 5,423,089 3,778,270 - 1,644,820 1 94736 Geographic Information Sys 1,210,997 1,210,997 - 1,210,997 954,455 - 256,542 94828 Financial Systems Upgrades 4,158,165 4,158,165 - 4,158,165 2,805,772 38,924 1,313,469 94829 CIS Upgrades / Replacement 1,382,376 1,382,376 - 1,382,376 439,168 135,805 807,403 94830 MS Licensing / Upgrades 1,200,000 1,200,000 - 1,200,000 842,601 - 357,399 94833 Computer Monitors 429,828 404,093 - 404,093 404,093 - - C 94850 Backfile Conversion of Records 500,000 500,000 - 500,000 192,043 - 307,957 94857 Accela Permit & Code Enforce 400,000 400,000 - 400,000 328,512 - 71,488 94873 Citywide Camera System 360,000 360,000 - 360,000 221,664 - 138,336 94874 City Enterprise Timekeep Sys 360,000 360,000 - 360,000 202,802 - 157,198 94880 Granicus Agenda Mgt Sys 210,000 210,000 - 210,000 41,136 - 168,864 94883 Business Proc Review & Improve 800,000 825,735 250,000 1,075,735 327,473 79,382 668,880 2 94888 City EOC & Disaster Recovery Fac 3,360,000 3,360,000 - 3,360,000 3,134,363 40,537 185,099 C1901 Beach Radio Tower 852,370 852,370 - 852,370 - - 852,370 C2004 Lift Stations - General Gov 2,160,000 2,160,000 - 2,160,000 176,562 - 1,983,438 C2006 ADA Transition Plan 900,000 900,000 - 900,000 213,069 - 686,931 C2007 Citywide Audio/Visual Solutions 265,053 265,053 - 265,053 56,499 - 208,554 C2101 North Ward Preservation 77,920 77,920 77,920 59,112 - 18,807 C2106 Greenprint Implementation 320,000 620,000 197,848 817,848 83,517 - 734,331 3 C2212 City Hall Demolition - - 610,000 610,000 - - 610,000 4 G2211 ARPA Fiber Upgrades - - 3,500,000 3,500,000 - - 3,500,000 5 G2214 ARPA Solar Panels - - 2,000,000 2,000,000 - - 2,000,000 6 ENGF220001 New City Hall 350,300 9,700,300 - 9,700,300 - - 9,700,300 GSBM180001 Air Cond Replace-City Wide 1,779,436 1,779,436 - 1,779,436 1,089,533 4,000 685,903 GSBM180002 Flooring for Facilities 1,477,837 1,477,837 - 1,477,837 904,797 48,066 524,974 GSBM180003 Roof Repair and Replacement 2,304,213 2,604,213 - 2,604,213 2,020,244 11,574 572,396 GSBM180004 Painting of Facilities 792,923 792,923 - 792,923 235,630 114,356 442,936 GSBM180005 Fencing of Facilities 173,170 173,170 - 173,170 73,199 - 99,970 GSBM180006 Light Replacement & Repair 728,197 728,197 - 728,197 338,145 - 390,052 GSBM180007 Elevator Refurbish/Modern 760,576 760,576 - 760,576 11,118 - 749,458 GSBM180008 B&M Vehicle & Equipment 2,018,377 1,718,377 - 1,718,377 813,896 525 903,956 GSBM180009 New A/C Chiller System 5,200,000 5,200,000 - 5,200,000 1,752,713 - 3,447,287 GSBM180010 General Services R&R 500,000 500,000 - 500,000 212,670 87,809 199,520 GSBM180011 Generator Maintenance 650,000 650,000 - 650,000 48,721 - 601,279 GSBM180012 General Faci Bldg Major Reno 2,185,242 2,185,242 - 2,185,242 256,834 - 1,928,409 GSFL180001 Fleet Facility R&R 644,520 644,520 - 644,520 86,064 31,766 526,690 L1902 B&M Vehicle & Equipment 65,000 65,000 - 65,000 35,046 - 29,955 L1906/M2202 Telecommunications Upgrade 1,769,047 1,769,047 - 1,769,047 - - 1,769,047 L1907/M1911 IT Disaster Recovery 480,396 480,396 - 480,396 57,869 10,574 411,953 L1908/M1912 Network Infra & Server R&R 2,341,417 2,341,417 - 2,341,417 1,473,415 248,253 619,749 L1910 Motorized Equip Replace - LP 17,437,127 17,437,127 - 17,437,127 13,834,771 2,107,278 1,495,077 L1911 Garage - Off Cycle Replacements 500,000 500,000 - 500,000 205,544 - 294,456 L2301 Motorized Equip Purchases - LP - - 359,150 359,150 - - 359,150 7 M1914 Sustainability Initiatives 200,000 200,000 - 200,000 127,710 19,000 53,290 M2007 City EOC Maintenance 100,000 100,000 - 100,000 - - 100,000 L2001/M2010 P25 Radio Equipment & Infrast 2,543,104 3,507,104 - 3,507,104 2,853,384 10,560 643,160 M2201 Studio/Production Eqp.25,000 26,344 - 26,344 - - 26,344 M2211 Neighborhood Project Fund - - 200,000 200,000 - - 200,000 8 Sub-Total 71,654,623.99 82,269,967.76 8,116,998 90,386,966 43,687,732 3,027,045.62 43,672,188 29 CAPITAL IMPROVEMENT PROGRAM PROGRAM & STATUS SUMMARY THIRD QUARTER: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description 10/1/21 Prev Qtr Amdmts Budget To Date Encumbrance Balance Status Ref Police Protection 94238 Police Vehicles 2,602,032 2,602,032 - 2,602,032 2,491,068 - 110,964 C2201 Police CAD Replacement 900,000 900,000 - 900,000 - - 900,000 C2206 PD Equipment Facility 750,000 750,000 - 750,000 - - 750,000 P1802 Police Equipment Replacement 679,686 679,686 - 679,686 641,230 17,605 20,851 P1803 Command Bus Refurbishment 200,000 200,000 - 200,000 151,118 2,720 46,162 P1902 Police Information Systems 425,000 425,000 - 425,000 357,945 - 67,055 P2102 Training Range Sound Mitigation 820,000 820,000 - 820,000 787,787 15,408 16,805 PD00180001 Police District 3 Station 13,050,000 13,050,000 - 13,050,000 8,233,930 4,408,449 407,621 Sub-Total 19,426,718 19,426,718 - 19,426,718 12,663,077 4,444,182 2,319,459 Fire Protection 91218 Fire Engine Replacement 3,520,566 3,520,566 - 3,520,566 3,482,241 718,190 (679,864) 91244 Aerial Truck 3,218,514 3,368,080 - 3,368,080 2,653,479 - 714,601 91260 Thermal Imaging Cameras 295,270 295,270 - 295,270 148,954 14,985 131,331 91261 Personal Protection Equip 2,564,250 2,564,250 - 2,564,250 2,113,156 45,140 405,954 91262 SCBA Upgrade - Fill Station 125,000 125,000 - 125,000 82,366 - 42,634 91264 Fire Hose Replacement 516,010 516,010 - 516,010 313,755 2,716 199,539 91271 Fire Boat 1,008,363 1,008,363 - 1,008,363 694,171 - 314,192 C2207 FD Equipment Facility 750,000 750,000 - 750,000 - - 750,000 FD00190001 Fire Station 46 - Beach 6,372,693 10,350,693 - 10,350,693 1,674,982 8,252,880 422,832 FD00190002 Fire Station 47 Replacement 4,839,441 4,839,441 - 4,839,441 1,197,888 115,345 3,526,208 M2005 Fire Training Tower 225,286 225,286 - 225,286 52,987 - 172,299 Sub-Total 23,435,392 27,562,958 - 27,562,958 12,413,979 9,149,255 5,999,724 Fire Rescue Services 91229 Replace & Upgrade Airpacks 1,201,680 1,201,680 - 1,201,680 888,659 - 313,021 91236 Rescue Vehicle 602,500 602,500 - 602,500 275,930 219,850 106,720 91257 AED Program 293,510 293,510 - 293,510 269,334 - 24,176 91263 Extrication Tools 177,000 177,000 - 177,000 125,708 - 51,292 ENGF190002 Beach Guard Tower 258,239 258,239 - 258,239 91,376 - 166,863 ENGF200002 Beach Guard Admin Building 85,000 85,000 - 85,000 47,330 - 37,670 Sub-Total 2,617,929 2,617,929 - 2,617,929 1,698,337 219,850 699,742 Gas Utility Services 96358 Environmental Remediation 2,134,794 2,134,794 - 2,134,794 1,864,214 168,637 101,942 96365 Line Relocation-Pinellas Maint 806,106 811,379 190 811,569 563,244 - 248,325 9 96367 Gas Meter Change Out-Pinellas 4,363,000 4,363,000 - 4,363,000 4,208,105 - 154,895 96374 Line Relocation-Pinellas Capital 3,033,500 3,033,500 - 3,033,500 2,905,858 28,333 99,310 96376 Line Relocation - Pasco Maint 334,140 336,384 - 336,384 146,186 - 190,198 96377 Pinellas New Mains / Serv Lines 39,496,650 39,596,643 35,027 39,631,671 36,312,643 99,900 3,219,128 10 96378 Pasco New Mains / Serv Lines 25,386,980 25,389,332 32,767 25,422,099 23,710,670 38,720 1,672,708 11 96379 Pasco Gas Meter Change Out 1,392,821 1,392,821 - 1,392,821 870,496 - 522,325 96381 Line Reloc-Pasco-Capitalized 1,539,160 1,539,160 8,140 1,547,300 1,276,554 786 269,960 12 96382 Gas Inventory - Work Mgmt Sys 1,742,000 1,742,000 - 1,742,000 856,268 - 885,732 96384 Gas System - Pinellas Building 28,857,855 28,857,855 - 28,857,855 28,004,188 112,120 741,546 96385 Gas Main Extensions 1,807,845 1,807,845 - 1,807,845 1,504,224 - 303,621 96386 Expanded Energy Conservation 14,878,589 14,878,589 - 14,878,589 12,281,197 - 2,597,391 96387 Natural Gas Vehicle 7,484,584 7,484,584 - 7,484,584 4,677,771 2,373,967 432,846 96389 Future IMS Software & Hardware 1,450,000 1,450,000 - 1,450,000 361,793 - 1,088,207 96391 Gas System Pasco Building 700,000 700,000 - 700,000 - - 700,000 M1904 Pinellas Building Equip R&R 800,000 800,000 - 800,000 - - 800,000 Sub-Total 136,208,023 136,317,885 76,124 136,394,009 119,543,411 2,822,463 14,028,134 30 CAPITAL IMPROVEMENT PROGRAM PROGRAM & STATUS SUMMARY THIRD QUARTER: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description 10/1/21 Prev Qtr Amdmts Budget To Date Encumbrance Balance Status Ref Solid Waste Control Services 96426 Facility R & R - 3,027,608 - 3,027,608 1,862,066 11,980 1,153,562 96443 Res Container Acquisition - 2,326,741 - 2,326,741 1,700,354 - 626,387 96444 Comm Container Acquisition 4,695,420 4,695,420 - 4,695,420 4,326,706 13,970 354,744 96445 Solar Trash & Recycling Kiosks 364,414 364,414 - 364,414 239,182 - 125,232 96448 Solid Waste CNG Station 150,000 150,000 - 150,000 - - 150,000 96449 Solid Waste Truck Wash Fac 555,500 555,500 - 555,500 - - 555,500 96804 Recycling Carts/Dumpsters 1,426,650 1,426,650 - 1,426,650 913,829 - 512,821 96805 Recycling Expan/Particip/R&R 1,341,525 1,341,525 - 1,341,525 1,222,936 - 118,589 C2005/L2005 Underground Refuse Program 1,945,090 1,945,090 - 1,945,090 1,429,508 305,593 209,989 L2201 SW/Recyc Add Veh & Equip 185,000 185,000 - 185,000 - - 185,000 SR00180003 Processing Ctr Building Replace 5,062,633 5,062,633 - 5,062,633 4,396 - 5,058,237 SRTS180001 S.W.Transfer Station Rebuild 19,650,130 19,650,130 - 19,650,130 19,051,177 34,149 564,804 Sub-Total 35,376,361 40,730,710 - 40,730,710 30,750,153 365,692 9,614,865 Water-Sewer Combination Services 96212 Sanitary Sewer Upgrades/Impr 44,040,261 21,345,431 (4,000,000) 17,345,431 7,761,156 5,981,893 3,602,383 13 96213 Marshall Street Upgrades/Impr 15,744,299 15,744,299 - 15,744,299 8,883,652 6,310,075 550,572 96214 East Plant Upgrades/Improve 4,150,000 4,150,000 - 4,150,000 404,822 370,393 3,374,784 96215 N.E. Plant Upgrades/Improve 32,263,620 32,263,620 - 32,263,620 10,033,629 12,751,294 9,478,697 96216 Laboratory Upgrade/Improve 1,155,079 1,155,079 - 1,155,079 12,168 - 1,142,912 96217 Pump Station R&R 1,950,192 1,350,192 - 1,350,192 664,247 4,843 681,103 96523 Pub Utilities Adm Bldg R&R 556,703 556,703 - 556,703 436,694 - 120,009 96526 Public Utility Admin Building 1,004,306 1,004,306 - 1,004,306 - - 1,004,306 96630 Sanitary Sewer Extension 15,182,068 15,182,068 - 15,182,068 12,615,157 4,557 2,562,355 96634 Sanitary Sewer Relocation 4,629,932 4,392,493 - 4,392,493 3,355,402 127,772 909,318 96645 Laboratory Upgrade & R&R 1,146,761 1,146,761 - 1,146,761 1,126,761 - 20,000 96654 Facilities Upgrade & Improve 13,779,876 13,779,876 (2,000,000) 11,779,876 10,588,663 296,536 894,678 14 96664 Water Pollution Control R & R 32,260,864 28,081,864 (1,000,000) 27,081,864 18,564,779 4,322,863 4,194,222 15 96665 Sanitary Sewer R&R 56,346,228 54,163,458 24,500,000 78,663,458 40,343,759 9,953,302 28,366,396 16 96686 Pump Station Replacement 13,613,137 11,413,137 (4,000,000) 7,413,137 5,711,960 363,479 1,337,698 17 96721 System R & R - Maintenance 9,020,686 10,515,686 - 10,515,686 2,960,180 5,095,234 2,460,272 96722 Line Relocation - Maintenance 10,718,140 4,646,468 152,103 4,798,571 3,624,731 66,181 1,107,660 18 96739 Reclaimed Water Dist Sys 47,316,014 47,316,014 - 47,316,014 45,412,154 1,117,764 786,096 96742 Line Relocation-Capitalized 5,869,275 5,869,275 - 5,869,275 4,255,780 - 1,613,495 96744 System Expansion 3,709,043 3,709,043 - 3,709,043 3,330,337 - 378,707 96764 RO Plant Exp Res #1 16,499,527 16,499,527 - 16,499,527 13,243,654 39 3,255,834 96767 RO Plant at Res #2 49,495,439 49,495,439 - 49,495,439 41,812,122 857,225 6,826,093 96773 Groundwater Replenishm Fac 20,900,118 20,900,118 (13,500,000) 7,400,118 5,902,487 - 1,497,631 19 96782 RO Plant @WTP #3 2,069,594 2,069,594 - 2,069,594 347,671 3,309 1,718,614 96783 Water Sys Upgrades/Improve 9,953,600 8,953,600 - 8,953,600 1,723,389 1,268,294 5,961,917 96784 Reclaim Water Distrib Sys R&R 2,340,936 3,840,936 - 3,840,936 1,256,757 1,708,448 875,731 96785 Feasibility Studies/Evalu - Water 3,755,000 3,755,000 - 3,755,000 2,366,708 122,842 1,265,451 96786 Devices/Equipments - Water 1,100,000 1,100,000 - 1,100,000 - - 1,100,000 G2206 Portable Generators 630,000 630,000 - 630,000 - - 630,000 L1904/L1905 /M2008 Vehicle & Equip-Sewer 1,077,913 1,077,913 - 1,077,913 755,016 242,323 80,574 M1905 Marshall Street Plant R&R 4,160,000 4,160,000 - 4,160,000 307,950 91,341 3,760,709 M1906 Northeast Plant R&R 2,029,313 2,029,313 - 2,029,313 430,513 8,717 1,590,083 M1907 East Plant R&R 5,165,000 5,165,000 - 5,165,000 268,179 3,874 4,892,947 M1908 RO Plant Exp Res #1 R&R 1,300,000 1,300,000 - 1,300,000 40,155 2,045 1,257,800 M1909 RO Plant at Res #2 R&R 1,250,000 1,250,000 - 1,250,000 66,546 969 1,182,485 M1910 Water Treatment Plant #3 R&R 898,851 898,851 - 898,851 152,182 969 745,701 M2103 Utilities Bldg & Maint 1,000,000 1,000,000 - 1,000,000 133,162 - 866,838 Sub-Total 438,081,774 401,911,063 152,103 402,063,166 248,892,519 51,076,578 102,094,069 31 CAPITAL IMPROVEMENT PROGRAM PROGRAM & STATUS SUMMARY THIRD QUARTER: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description 10/1/21 Prev Qtr Amdmts Budget To Date Encumbrance Balance Status Ref Flood Protection/SW Management C1908 Stormwater Vehicles & Equip 4,388,380 4,388,380 - 4,388,380 3,471,732 233,427 683,221 ENST180001 Stormwater Pipe System Improve 13,389,067 13,389,067 - 13,389,067 3,767,229 3,049,537 6,572,301 ENST180002 Allen's Creek 2,816,271 2,816,271 (4,000) 2,812,271 2,509,926 249,019 53,326 20 ENST180003 Stormwater System Expansion 1,094,986 1,094,986 - 1,094,986 - - 1,094,986 ENST180004 Stevenson Creek 2,935,066 2,935,066 - 2,935,066 86,929 42,368 2,805,770 ENST180005 Coastal Basin 4,328,800 3,878,800 - 3,878,800 2,803,794 164,739 910,267 ENST180006 Alligator Creek Watershed 3,592,512 3,592,512 374,371 3,966,882 472,819 163,449 3,330,615 21 ENST180008 Hillcrest Bypass Culvert 4,096,167 4,096,167 (484,658) 3,611,508 3,611,508 - - C 22 ENST180010 Lower Spring Branch Improve 2,320,000 2,320,000 - 2,320,000 320,267 129,027 1,870,706 Sub-Total 38,961,249 38,511,249 (114,288) 38,396,961 17,044,203 4,031,566 17,321,192 Other Physical Environment 93422 Dredging of City Waterways 1,246,204 1,246,204 - 1,246,204 483,487 - 762,717 C2208 Coopers Point 1,400,000 1,400,000 - 1,400,000 - - 1,400,000 C2214 Public Works Complex - - 1,813,738 1,813,738 - - 1,813,738 23 ENGF180006 City-wide Docks and Seawall 2,586,739 2,586,739 - 2,586,739 1,795,752 - 790,988 ENGF180010 Pollutant Storage Tank 419,408 43,380 - 43,380 43,380 - - C ENGF180011 Environmental Assmt & Clean-up 763,636 1,139,664 - 1,139,664 118,811 10,649 1,010,204 ENGF180012 Public Works Complex 1,615,664 1,615,664 (1,613,738) 1,926 1,926 - - C 24 ENGF180014 Seminole Boat Launch Improve 6,752,000 6,752,000 - 6,752,000 4,295,199 46,434 2,410,367 M2002 Environ Park Remediate & Protect 150,000 150,000 - 150,000 - 41,590 108,410 M2006 Right of Way Tree Mgt Prog 500,000 500,000 - 500,000 143,370 - 356,630 M2210 CW Municipal Cemetery Reno - - 600,000 600,000 - 105,019 494,981 25 Sub-Total 15,433,651 15,433,651 800,000 16,233,651 6,881,925 203,692 9,148,035 Road and Street Facilities C2102 Fort Harrison Reconstruction 11,015,576 11,015,576 - 11,015,576 - 2,767,677 8,247,899 C2103 Downtown Streetscaping 15,864,691 17,523,802 77,605 17,601,407 5,797,114 10,653,541 1,150,753 26 C2105 Mercado - Downtown Gateway 500,000 927,795 - 927,795 - 927,795 - ENGF180001 Downtown Streetscaping 1,644,610 1,644,610 (77,605) 1,567,006 1,567,006 - 0 C 27 ENGF200003 Memorial Causeway Bridge Lighting 200,000 200,000 - 200,000 152,656 - 47,344 ENRD180002 Bridge Maintenance & Improve 8,849,747 8,849,747 - 8,849,747 1,743,919 3,111,312 3,994,516 ENRD180003 Traffic Calming 2,205,031 395,554 - 395,554 395,554 - 0 C ENRD180004 Streets and Sidewalks 21,072,094 21,072,094 - 21,072,094 13,430,972 1,914,026 5,727,096 ENRD180005 City-Wide Intersection Improve 2,613,430 4,422,907 - 4,422,907 984,152 234,914 3,203,841 ENRD180006 Traffic Signals 1,284,534 1,284,534 1,000,000 2,284,534 822,978 220,465 1,241,092 28 ENRD180007 Traffic Safety Infrastructure 1,281,765 1,281,765 - 1,281,765 818,319 93,984 369,462 G2213 ARPA Streets & Sidewalks - - 2,000,000 2,000,000 - - 2,000,000 29 Sub-Total 66,531,479 68,618,385 3,000,000 71,618,385 25,712,669 19,923,714 25,982,002 Airports 94817 Airpark Maintenance & Repair 338,976 339,245 - 339,245 275,608 - 63,637 G1901 Replace Hangar C 1,305,000 1,305,000 - 1,305,000 1,264,714 29,765 10,522 G2012 Clw Airpark Vehicle Replace 32,018 30,673 - 30,673 30,673 - - C G2108 Security System Upgrade 150,000 228,000 - 228,000 71,741 - 156,259 Sub-Total 1,825,994 1,902,918 - 1,902,918 1,642,736 29,765 230,417 Water Transportation System 93415 Waterway Maintenance 750,000 750,000 - 750,000 537,293 45,340 167,367 Sub-Total 750,000 750,000 - 750,000 537,293 45,340 167,367 Parking Facilities ENPK180001 Parking Lot Resurfacing 758,476 758,476 - 758,476 31,609 29,500 697,367 ENPK180002 Parking Lot Improvements 2,268,802 2,268,802 - 2,268,802 636,199 63,817 1,568,787 ENPK180003 Parking Facilities 2,169,348 3,669,348 - 3,669,348 933,361 1,984,913 751,074 M2102 Seminole Boat Launch Maint 225,125 355,083 - 355,083 19,075 - 336,007 Sub-Total 5,421,752 7,051,709 - 7,051,709 1,620,244 2,078,230 3,353,235 32 CAPITAL IMPROVEMENT PROGRAM PROGRAM & STATUS SUMMARY THIRD QUARTER: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description 10/1/21 Prev Qtr Amdmts Budget To Date Encumbrance Balance Status Ref Other Transportation 92842 City Wayfinding Project 2,050,000 2,050,000 - 2,050,000 908,527 323,934 817,540 ENGF180002 Downtown Intermodal 924,756 924,756 - 924,756 - - 924,756 ENGF180003 Miscellaneous Engineering 354,146 354,146 - 354,146 175,545 48,087 130,514 ENGF180004 Survey Equipment Replacement 33,788 33,788 - 33,788 - - 33,788 ENGF180013 Imagine Clearwater 84,661,322 84,661,322 - 84,661,322 37,957,780 43,768,426 2,935,117 Sub-Total 88,024,013 88,024,013 - 88,024,013 39,041,851 44,140,447 4,841,715 Libraries 93527 Books & Other Lib Materials 7,696,601 7,696,601 - 7,696,601 7,655,224 - 41,377 93530 Consolidated Eastside/SPC Libr 5,430,000 5,430,000 - 5,430,000 5,300,608 - 129,392 93532 Libr Maker Space Maint. & Up 282,560 282,560 - 282,560 202,818 - 79,742 93534 Library FF&E Repair & Replace 480,000 330,000 - 330,000 153,336 6,417 170,247 94861 Library Technology 1,525,000 1,525,000 - 1,525,000 1,320,243 - 204,757 C2211 Main Library Renovation - 150,000 625,000 775,000 - - 775,000 30 Sub-Total 15,414,161 15,414,161 625,000 16,039,161 14,632,229 6,417 1,400,515 Parks & Recreation 93133 Park Land Acquisition 1,627,351 1,977,351 - 1,977,351 1,625,163 3,200 348,988 93247 Fitness Equipment Replacement 550,000 496,447 - 496,447 496,447 - - C 93271 Swimming Pool R&R 1,742,876 1,595,131 (23,586) 1,571,546 1,571,546 - - C 31 93272 Bicycle Paths-Bridges 5,420,232 4,370,232 - 4,370,232 4,260,114 21,636 88,481 93286 Parking Lot/Bike Path Rsr/Imprv 1,026,618 610,327 - 610,327 610,327 - (0) C 93602 Sp Events Equip Rep & Rplcmnt 360,000 360,000 - 360,000 323,389 - 36,611 93604 Brdwlks & Docks Rep & Rplcmnt 905,000 891,503 (16,170) 875,333 875,333 - - C 32 93618 Miscellaneous Park & Rec Contract 935,000 935,000 - 935,000 524,697 62,169 348,134 93634 Concrete Sidewalk & Pad Repair 488,176 348,840 (4,264) 344,576 344,576 - (0) C 33 93635 Park Amenity Purch & Rplcmnt 1,460,210 1,428,698 (107,172) 1,321,526 1,321,526 - - C 34 93636 Tennis Court Resurfacing 1,150,311 883,645 (3,588) 880,057 880,057 - 0 C 35 93637 Playground & Fitness Purch & Rplc 1,358,198 1,390,803 (17,053) 1,373,750 1,373,750 - 0 C 36 93638 Fencing Replacement Program 1,229,664 1,143,648 10,664 1,154,312 1,154,312 - - C 37 93646 Rest Rm Expan-Barefoot Bch House 520,950 520,950 - 520,950 518,374 1,500 1,076 93667 Del Oro Park Renovations 450,000 2,686,000 - 2,686,000 941,503 1,654,274 90,224 93672 Clw Bch Infrast Repairs & Improve 447,690 447,690 (40,855) 406,835 406,835 - - C 38 93673 Jack Russell Stadium Improve 1,154,582 1,051,730 - 1,051,730 1,051,730 - - C C1902 Long Center Parking Improve 550,000 550,000 (56,423) 493,577 493,577 - - C 39 C1903 Phillies Entrance Sign 150,000 150,000 (150,000) - - - - C 40 C1904 Ruth Eckerd Hall 8,500,000 8,500,000 - 8,500,000 7,000,000 - 1,500,000 C2002 Ed Wright Park Renovations 600,000 600,000 239,110 839,110 - - 839,110 41 C2202 Long Center Major Reno 2,000,000 2,000,000 - 2,000,000 39,894 15,218 1,944,888 C2209 Neighborhood Park Renovations 400,000 - - - - - - G2218 ARPA State Street Park Impv - - 700,000 700,000 - - 700,000 42 L1901 P&R Vehicle and Equip Additions 546,210 546,210 - 546,210 481,007 39,431 25,772 M1915 Belmont Park Revitalization 627,909 627,909 (72,686) 555,223 555,223 1,765 (1,765) C 43 M2206 Parks & Beautification R&R - 581,032 144,658 725,690 - 105,019 620,672 44 ENGF180007 Phillip Jones Park Renovations 224,726 224,726 - 224,726 55,557 8,541 160,628 Sub-Total 34,425,704 34,917,872 602,635 35,520,507 26,904,936 1,912,752 6,702,818 Cultural Services A1901 Miscellaneous Minor Public Art 202,079 202,079 - 202,079 103,533 - 98,546 A2201 Cultural Arts Plan 70,000 70,000 - 70,000 - - 70,000 Sub-Total 272,078.62 272,078.62 - 272,079 103,533 0.00 168,546 33 CAPITAL IMPROVEMENT PROGRAM PROGRAM & STATUS SUMMARY THIRD QUARTER: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description 10/1/21 Prev Qtr Amdmts Budget To Date Encumbrance Balance Status Ref Special Recreation Facilities 93203 Carpenter Field-Infras Rep/Imprv 932,817 846,454 - 846,454 846,454 - - C 93205 Baycare Ballpark Infrast Rep/Improv 5,257,649 4,807,910 (164,046) 4,643,864 4,643,864 - - C 45 93278 Long Center Infra Repairs 2,430,815 2,284,155 - 2,284,155 2,284,155 - - C 93410 Clwr Harbor Marina Maint R&R 372,500 372,500 - 372,500 339,679 - 32,821 93418 Utilities Services Replacement 512,714 170,456 - 170,456 170,456 - 0 C 93420 Fuel System R & R 222,752 222,752 - 222,752 155,019 - 67,733 93499 Pier 60/Sailing Center Maint 601,952 371,952 - 371,952 346,792 - 25,159 93620 Sports Field Lighting 750,362 681,539 (38,138) 643,401 643,401 - - C 46 93633 Pier 60 Pk & Bchwlk Rep & Improv 1,839,377 1,072,476 9,021 1,081,497 1,081,497 - (0) C 47 93642 Phillip-Jones Restroom/Concess 557,944 456,944 - 456,944 380,113 76,744 87 93650 Crest Lake Park Improvement 7,690,532 7,709,222 - 7,709,222 7,623,854 85,369 0 C 93654 Recreation Centers Infras Repairs 732,468 575,757 (92,347) 483,411 483,411 - (0) C 48 C1905 Beach Marina Upgrade 2,150,000 2,992,258 - 2,992,258 428,067 1,071,865 1,492,326 C1906 Clw Harbor Marina Repl & Up 406,000 2,695,695 - 2,695,695 319,607 2,330,686 45,402 C2001 Athletic Flds & Fac Reno/Improve 8,500,000 8,500,000 - 8,500,000 - - 8,500,000 C2203 Ross Norton Skate Park 110,000 110,000 (110,000) - - - - C 49 C2204 Soccer Reno EC Moore 40,000 40,000 - 40,000 - - 40,000 C2205 Enterprise Dog Park 220,000 260,000 - 260,000 221,820 8,019 30,161 C2210 Sailing Center Dock Replacement - 732,852 - 732,852 30,888 697,334 4,630 C2213 Athletic Field Shade Structures - - 700,000 700,000 - - 700,000 50 M1902 Marine Fac Maint Dock R&R 514,970 514,970 - 514,970 362,488 8,903 143,579 M2204 Carpenter & BayCare R&R - 537,407 164,046 701,453 - 160,520 540,933 51 M2205 Recreation Center R&R - 502,169 115,932 618,101 85,759 115,871 416,471 52 M2207 Athletic Field R&R - 421,505 31,062 452,568 - 38,198 414,370 53 M2208 Beach Walk/Pier 60 Park R&R - 766,901 181,834 948,735 22,735 40,829 885,171 54 Sub-Total 33,842,852 37,645,874 797,365 38,443,239 20,470,059 4,634,337 13,338,843 TOTAL ALL PROJECTS 1,027,703,755 1,019,379,142 14,055,937 1,033,435,079 624,240,886 148,111,327 261,082,866 34 Increase/ Amdmt Program (Decrease)Intrafund Net Budget Number Number Amount Transfer Amount Description Amendment General Government Programs American Rescue Plan Act Fund 1 G2109 11,241,947 To record a budget increase of $11,241,946.50 to recognize the second traunch of ARPA funds.This is being transferred to the General Fund to be allocated as revenue recovery.11,241,947 General Government Totals:11,241,947 - 11,241,947 Public Safety Programs Foreclosure Registry - Nuisance Abatement 2 98609 4,200 To record a budget increase of $4,200.00 which represents foreclosure registry fees collected to date to bring the budget in line with actual receipts.4,200 Hurricane Irma 3 98610 4 To record a budget increase of $4.00 in federal and state Irma reimbursements to bring the budget in line with actual receipts.4 Police Extra Duty 4 99215 302,186 To record a budget increase of $302,186.15 in police service revenue to bring the budget in line with actual receipts.302,186 Police Volunteers 5 99316 10,000 To record a transfer of $10,000.00 in fines forfeitures and penalties revenue from project 181-99330,Florida Contraband Forfeiture Fund.10,000 Police Education Fund 6 99317 6,915 To record a budget increase of $6,915.11 in police education fine revenue which will bring the budget in line with actual receipts.6,915 Investigative Costs Recovery 7 99329 32,229 To record a budget increase of $32,229.21 in fines,forfeitures and penalties revenue to bring the budget in line with actual receipts. 32,229 Florida Contraband Forfeiture Fund 8 99330 34,834 To record a budget increase of $34,833.67 in fines,forfeitures and penalties revenue which will bring the budget in line with actual receipts.34,834 Vehicle Replacement Fund 9 99350 28,020 To record a budget increase representing a transfer of $28,020.00 from 99215,Police Extra Duty.This represents revenue collected for vehicle usage on extra duty jobs.28,020 Special Program Fund Third Quarter Amendments FY 2021/22 35 Increase/ Amdmt Program (Decrease)Intrafund Net Budget Number Number Amount Transfer Amount Description Amendment Special Program Fund Third Quarter Amendments FY 2021/22 Public Safety Programs (continued) Safe Neighborhood Program 10 99356 13,484 To record an increase of $13,483.67 transferred from 99330, Florida Contraband Forfeiture Fund to support community outreach programs.13,484 Crime Prevention Program 11 99364 250 To record a budget increase of $250.00 in donation revenues.This will bring the budget in line with actual receipts.250 Federal Forfeiture Sharing 12 99387 7,841 To record an increase of $7,841.49 in grant revenues from the US Department of Justice which will bring the budget in line with actual receipts.7,841 Public Safety Program Totals:439,963 - 439,963 Physical Environment Programs Tree Replacement Program 13 99970 3,072 To record a budget increase of $3,072.00 in fines,forfeiture and penalties revenue to bring the budget in line with actual receipts.3,072 Physical Environment Programs Program: Totals:3,072 - 3,072 Economic Environment Programs Economic Development 2021 - CLOSE PROGRAM 14 G2102 (79,736) To record a budget transfer of $79,735.78 in Community Development Block Grant (CDBG)revenues to G2301,Public Facilities 2023.(79,736) Public Services 2021 - CLOSE PROGRAM 15 G2105 (92,907) To record a budget transfer of $92,906.84 in Community Development Block Grant (CDBG)revenues to G2301,Public Facilities 2023.(92,907) Public Facilities 2022 16 G2201 (70,000) To record a budget transfer of $70,000.00 in Community Development Block Grant (CDBG)revenues to G2301,Public Facilities 2023.(70,000) 36 Increase/ Amdmt Program (Decrease)Intrafund Net Budget Number Number Amount Transfer Amount Description Amendment Special Program Fund Third Quarter Amendments FY 2021/22 Economic Environment Programs (Continued) Economic Development 2022 17 G2202 (300,000) To record budget transfers in Community Development Block Grant (CDBG)revenues of $95,000.00 to G2301,Public Facilities 2023; and $205,000.00 to G2302, Economic Development 2023.(300,000) Program Administration 2022 18 G2203 (20,000) To record a budget transfer of $20,000.00 in Community Development Block Grant (CDBG)revenues to G2303,Program Administration 2023.(20,000) Infill Housing 2022 - CLOSE PROGRAM 19 G2204 (86,154) To record a budget transfer of $86,154.00 in Community Development Block Grant (CDBG)revenues to G2301,Public Facilities 2023.(86,154) 20 G2209 25,000 To establish the program and record a budget increase of $25,000.00 in donation/grant revenue to administer the Duke Energy Foundation Economic Development Grant program awarded for the US 19 Marketing Program.25,000 ARPA North Greenwood CRA - NEW PROGRAM 21 G2210 5,000,000 To establish the program and record a budget increase of $5,000,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 5,000,000 ARPA Affordable Housing - NEW PROGRAM 22 G2212 3,300,000 To establish the program and record a budget increase of $3,300,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 3,300,000 ARPA Business Incubator - NEW PROGRAM 22 G2219 250,000 To establish the program and record a budget increase of $250,000.00 from General Fund revenue (ARPA),as approved by the Council September 1, 2022. 250,000 Public Facilities 2023 - NEW PROGRAM 23 G2301 337,643 To establish the program and record budget transfers in Community Development Block Grant (CDBG)revenues of $79,735.78 from G2102,Economic Development 2021; $92,906.84 from G2105,Public Services 2021;$70,000.00 from G2201,Public Facilities 2022;and $95,000.00 from G2202, Economic Development 2022.337,643 Economic Development 2023 - NEW PROGRAM 24 G2302 205,000 To establish the program and record a budget transfer of $205,000.00 in Community Development Block Grant (CDBG) revenues from G2202, Economic Development 2022.205,000 Duke Energy Economic Development Grant - NEW PROGRAM 37 Increase/ Amdmt Program (Decrease)Intrafund Net Budget Number Number Amount Transfer Amount Description Amendment Special Program Fund Third Quarter Amendments FY 2021/22 Human Services Programs (continued) Program Administration 2023 - NEW PROGRAM 25 G2303 20,000 To establish the program and record a budget transfer of $20,000.00 in Community Development Block Grant (CDBG) revenues from G2203, Program Administration 2022.20,000 Infill Housing 2023 - NEW PROGRAM 26 G2304 86,154 To establish the program and record a budget transfer of $86,154.00 in Community Development Block Grant (CDBG) revenues from G2204, Infill Housing 2022.86,154 Economic Environment Program Totals:8,575,000 - 8,575,000 Human Services Programs ARPA Pinellas Community Foundation - NEW PROGRAM 27 G2215 1,000,000 To establish the program and record a budget increase of $1,000,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 1,000,000 ARPA Non-profit Grants - NEW PROGRAM 28 G2216 1,000,000 To establish the program and record a budget increase of $1,000,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022. 1,000,000 ARPA Education Grants & Partnerships - NEW PROGRAM 29 G2217 750,000 To establish the program and record a budget increase of $750,000.00 from General Fund revenue (ARPA),as approved by the Council August 4, 2022, and amended on September 1, 2022.750,000 Human Services Program: Totals:2,750,000 - 2,750,000 Culture and Recreation Programs Library Special Account 30 99910 17,091 To record a budget increase of $17,090.75 in donation revenue to bring the budget in line with actual receipts.17,091 Clearwater for Youth Grants 31 G1907 28,595 To record a budget increase of $28,595.44 in donation revenue for youth programs at North Greenwood which will bring the budget in line with actual receipts.28,595 Culture and Recreation Program Total:45,686 - 45,686 23,055,668 - 23,055,668 Total Budget Increase/(Decrease): 38 Increase/ Amdmt Program (Decrease)Intrafund Net Budget Number Number Amount Transfer Amount Description Amendment Special Program Fund Third Quarter Amendments FY 2021/22 Intrafund/Interfund Transfers American Rescue Plan Act Fund - CLOSE PROGRAM G2109 22,483,893 To record a transfer of $22,483,893.00 to the General Fund to be recognized as revenue recovery and allocated for the purposes approved by the City Council on August 4, 2022. Police Extra Duty 99215 28,020 To record a transfer of $28,020.00 to 99350,Vehicle Replacement,representing revenue collected for vehicle usage on extra duty jobs. Florida Contraband Forfeiture Fund 99330 23,484 To record the following transfers of fines,forfeiture and penalty revenues between police programs:$10,000.00 to 99316,Police Volunteers,and $13,483.67 to 99356,Safe Neighborhood Program. Total Interfund Transfers:22,535,397 39 SPECIAL PROGRAM STATUS SUMMARY THIRD QUARTER REVIEW: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description Budget Prev Qtr Amdmt Budget To Date Encumbr Balance Status Ref GENERAL GOVERNMENT PROGRAMS 99857 Stimulus - Elctrnc Plan Submittal & Rev 289,000 289,000 - 289,000 149,927 - 139,073 99925 Peg Access Support 838,261 838,261 - 838,261 838,261 - - C 99928 Nagano Sister City Program 341,519 341,519 - 341,519 172,561 - 168,958 M1913 Lien Foreclosure Program 725,984 850,984 - 850,984 388,307 - 462,677 M2101 Planning Studies Fund 750,000 750,000 - 750,000 278,397 134,028 337,575 G2109 American Rescue Plan Act Fund 11,241,947 11,241,947 11,241,947 22,483,893 22,483,893 - - C 1 Sub-Total 14,186,710 14,311,710 11,241,947 25,553,657 24,311,345 134,028 1,108,283 PUBLIC SAFETY PROGRAMS 98609 Foreclosure Registry-Nuisance Abtmnt 153,700 166,600 4,200 170,800 22,163 - 148,638 2 98610 Hurricane Irma 3,506,686 3,918,682 4 3,918,686 2,706,118 - 1,212,567 3 99215 Police Extra Duty 4,924,539 5,859,435 302,186 6,161,622 5,975,541 2,674 183,407 4 99279 Police Recruitments 231,010 231,010 - 231,010 86,261 - 144,749 99281 Fed Forfeitures - Treasury 167,234 195,885 - 195,885 120,171 - 75,714 99316 Police Volunteers 158,519 158,519 10,000 168,519 147,667 - 20,851 5 99317 Police Education Fund 1,414,856 1,438,449 6,915 1,445,364 1,304,567 - 140,797 6 99329 Investigative Recovery Costs 2,796,014 2,907,228 32,229 2,939,457 2,675,964 158,737 104,756 7 99330 FL Contraband Forfeiture Fund 1,021,489 1,123,401 34,834 1,158,234 1,025,276 - 132,958 8 99350 Vehicle Replacement Fund 661,532 743,951 28,020 771,971 444,133 36,275 291,563 9 99356 Safe Neighborhood Program 1,352,719 1,427,719 13,484 1,441,203 1,344,734 96,469 10 99364 Crime Prevention Program 240,574 241,424 250 241,674 195,519 - 46,155 11 99387 Federal Forfeiture Sharing 2,462,883 2,496,761 7,841 2,504,602 1,911,139 - 593,463 12 99927 Emergency Operations 4,328,870 4,328,870 - 4,328,870 3,227,265 37,976 1,063,629 99982 EMS Incentive/Recognition 69,700 69,700 - 69,700 41,088 - 28,612 D2001 COVID-19 Prep & Response 1,980,740 1,981,240 - 1,981,240 647,738 - 1,333,502 G2110 Pedestrian/Bicycle Safety Grant 2022 21,455 46,455 - 46,455 46,358 - 97 P1801 School Resource Officers 1,670,795 2,266,427 - 2,266,427 2,048,500 - 217,928 P2002 Police Body Worn Camera Program 761,253 882,922 - 882,922 652,463 68,458 162,002 P2101 Mental Health Co-Responder Team 143,200 250,600 - 250,600 143,200 - 107,400 P2201 DEA OT Reimbursement Program - 20,000 - 20,000 15,103 - 4,897 P2202 ESST OT Reimbursement Program - 2,000 - 2,000 81 - 1,919 P2203 FBI OT Reimbursement Program - 20,000 - 20,000 13,293 - 6,707 P2204 Secret Service OT Reimb Program - 20,000 - 20,000 10,391 - 9,609 Sub-Total 28,067,766 30,797,278 439,963 31,237,241 24,804,732 304,120 6,128,389 PHYSICAL ENVIRONMENT PROGRAMS 99970 Tree Replacement Program 1,956,306 1,993,002 3,072 1,996,074 1,034,508 496 961,071 13 Sub-Total 1,956,306 1,993,002 3,072 1,996,074 1,034,508 496 961,071 ECONOMIC ENVIRONMENT PROGRAMS 99764 Public Facilities 2018 443,768 381,432 - 381,432 381,432 - (0) C 99802 Brownfield Revolving Loan 1,216,732 1,216,732 - 1,216,732 420,381 - 796,351 99846 Economic Development - QTI 166,879 166,879 - 166,879 71,591 - 95,288 G1902 Public Facilities 2019 319,253 234,746 - 234,746 234,746 - (0) C G2004 Public Facilities 2020 105,345 104,841 - 104,841 104,841 - (0) C G2010 CDBG-CV Fund 1,549,338 1,549,338 - 1,549,338 296,994 188,616 1,063,728 G2011 Back to Business Grant Program 3,550,000 3,550,000 - 3,550,000 1,427,498 - 2,122,502 G2101 Public Facilities 2021 492,291 690,825 - 690,825 496,697 64,951 129,177 G2102 Economic Development 2021 100,000 165,836 (79,736) 86,100 86,100 - - C 14 G2103 Program Administration 2021 182,446 138,635 - 138,635 138,635 - - C G2105 Public Services 2021 155,486 213,384 (92,907) 120,477 120,477 - - C 15 M2009 Afford Housing & Comm Development 290,853 290,853 - 290,853 13,962 - 276,891 M2105 ED Strategic Plan 153,896 153,896 - 153,896 - - 153,896 G2201 Public Facilities 2022 671,925 740,471 (70,000) 670,471 60,635 492,925 116,911 16 40 SPECIAL PROGRAM STATUS SUMMARY THIRD QUARTER REVIEW: October 1, 2021 to June 30, 2022 Actual Expenditures Budget Amended Revised Project Open Available Amend Description Budget Prev Qtr Amdmt Budget To Date Encumbr Balance Status Ref ECONOMIC ENVIRONMENT PROGRAMS (CONTINUED) G2202 Economic Development 2022 229,866 410,246 (300,000) 110,246 15,350 84,650 10,246 17 G2203 Program Administration 2022 118,637 231,771 (20,000) 211,771 172,312 9,521 29,938 18 G2204 Infill Housing 2022 86,154 86,154 (86,154) - - - - C 19 G2205 Public Services 2022 226,560 233,512 - 233,512 110,261 116,299 6,952 G2209 Duke Energy ED Grant - - 25,000 25,000 - - 25,000 20 G2210 ARPA North Greenwood CRA - - 5,000,000 5,000,000 - - 5,000,000 21 G2212 ARPA Affordable Housing - - 3,300,000 3,300,000 - - 3,300,000 22 G2219 ARPA Business Incubator - - 250,000 250,000 - - 250,000 21 G2301 Public Facilities 2023 - - 337,643 337,643 - - 337,643 23 G2302 Economic Development 2023 - - 205,000 205,000 - - 205,000 24 G2303 Program Administration 2023 - - 20,000 20,000 - - 20,000 25 G2304 Infill Housing 2023 - - 86,154 86,154 - - 86,154 26 G2305 Public Services 2023 - - - - - - - Sub-Total 10,059,430 10,559,553 8,575,000 19,134,553 4,151,913 956,962 14,025,679 HUMAN SERVICES PROGRAMS 98601 Next Steps to Better Nutrition 9,000 9,000 - 9,000 6,574 - 2,426 98607 Senior Citizens Services - Trips 14,000 14,000 - 14,000 11,473 - 2,527 99562 HUD Special Education 30,000 30,000 - 30,000 27,600 - 2,400 99844 United Way 16,580 16,580 - 16,580 12,431 - 4,149 99869 Health Prevention Program 190,269 190,269 - 190,269 180,134 - 10,135 G2107 JWB Youth Programming 802,228 1,196,323 - 1,196,323 665,106 1,200 530,017 G2215 ARPA Pinellas Community Foundation - - 1,000,000 1,000,000 - - 1,000,000 27 G2216 ARPA Non-profit Grants - - 1,000,000 1,000,000 - - 1,000,000 28 G2217 ARPA Education Grants & Partnerships - - 750,000 750,000 - - 750,000 29 Sub-Total 1,062,077 1,456,172 2,750,000 4,206,172 903,318 1,200 3,301,654 CULTURE AND RECREATION PROGRAMS 98608 Clark-Turner Trust (Library)106,077 106,077 - 106,077 - - 106,077 99910 Library Special Account 890,525 893,070 17,091 910,161 883,456 - 26,705 30 G1907 Clearwater for Youth Grants 30,000 41,500 28,595 70,095 22,320 - 47,776 31 PRSE190001 Special Events 2,635,227 2,829,058 - 2,829,058 2,665,334 53,570 110,154 Sub-Total 3,661,829 3,869,704 45,686 3,915,391 3,571,110 53,570 290,711 TOTAL ALL PROJECTS 58,994,119 62,987,420 23,055,668 86,043,088 58,776,925 1,450,376 25,815,787 41 City of Clearwater SPECIAL DEVELOPMENT FUND Third Quarter FY 2021/22 Increase/ (Decrease)Description Revenues Ad Valorem Taxes 26,594 An increase in ad valorem taxes to bring the budget in line with actual receipts for the year. Local Option Gas Tax 112,000 An increase in Local Option Gas Tax revenues to bring the budget in line with anticipated receipts for the year. Sales Tax Infrastructure 3,400,000 An increase in sales tax infrastructure revenues to bring the budget in line with anticipated receipts for the year. Open Space Fees 344,670 An increase in open space fees to bring the budget in line with actual receipts for the year. Recreation Facility Impact Fees 165,042 An increase in recreation facility impact fees to bring the budget in line with actual receipts for the year. Recreation Land Impact Fees 468,858 An increase in recreation land impact fees to bring the budget in line with actual receipts for the year. Interest Earnings 181,875 An increase in interest earnings to bring the budget in line with anticipated receipts for the year. Fee in Lieu of Sidewalks 9,108 An increase in fee in lieu of sidewalks to bring the budget in line with actual receipts for the year. Multi-Modal Impact Fees 629,400 An increase in Multi-Modal Impact Fees to bring the budget in line with actual receipts for the year. 5,337,547$ Net Revenue Amendments Expenditures 0 No amendments are proposed to Special Development Fund expenditures at third quarter. -$ Net Expenditure Amendments 42 SPECIAL REVENUE FUNDS Third Quarter: October 1, 2021 - June 30, 2022 Original First Quarter Mid Year Third Quarter Budget Amended Budget Amended Budget Amended Budget 2021/22 2021/22 2021/22 2021/22 Amendments Revenues: Ad Valorem Taxes 3,634,340 3,634,340 3,634,340 3,660,934 26,594 Infrastructure Tax 12,699,480 12,699,480 12,699,480 16,099,480 3,400,000 Interest Earnings 300,000 300,000 300,000 481,875 181,875 Open Space Fees - - - 344,670 344,670 Recreation Facility Impact Fees - - - 165,042 165,042 Recreation Land Impact Fees - - - 468,858 468,858 Fee in Lieu of Sidewalks - - - 9,108 9,108 Multi-Modal Impact Fees 150,000 150,000 150,000 779,400 629,400 Local Option Gas Tax 1,350,000 1,350,000 1,350,000 1,462,000 112,000 Allocation of Assigned Fund Balance - - 350,000 350,000 - 18,133,820 18,133,820 18,483,820 23,821,367 5,337,547 Expenditures: Transfer to Capital Improvement Fund - Road Millage 3,634,340 3,634,340 3,634,340 3,634,340 - Infrastructure Tax 5,350,300 5,350,300 5,350,300 5,350,300 - Recreation Facility Land Fees - - - - - Open Space Impact Fees - - 350,000 350,000 - Multi-Modal Impact fees 140,000 140,000 140,000 140,000 - Local Option Gas Tax 1,327,150 1,327,150 1,327,150 1,327,150 - Infrastructure Tax - Debt on Internal Loans 6,000,000 6,000,000 6,000,000 6,000,000 - 16,451,790 16,451,790 16,801,790 16,801,790 - Revenues: CDBG Program Income 922,626 922,626 922,626 922,626 - Interest Earnings 75,000 81,458 81,458 81,458 - Intergovernmental Revenue - 1,333,604 1,405,403 12,655,195 11,249,792 Charges for Service Revenue - 514,555 947,796 1,254,182 306,386 Judgments, Fines and Forfeit Revenue - 244,678 373,138 450,188 77,050 Miscellaneous Revenue - 17,883 41,475 112,412 70,936 Transfers from General Fund:- - - 11,300,000 11,300,000 Sister City Program 37,380 37,380 37,380 37,380 - Planning Study Fund 275,000 275,000 275,000 275,000 - United Way Campaign Fund 1,500 1,500 1,500 1,500 - Special Events 70,000 237,750 237,750 237,750 - Economic Development Strategic Plan 88,230 88,230 88,230 88,230 - Police Recruitments 30,000 30,000 30,000 30,000 - Police Body Worn Camera Program 75,000 128,314 128,314 128,314 - Transfers from other Housing Funds - 493,171 493,171 493,171 - Transfers from Special Programs - 357,857 504,795 556,298 51,504 1,574,736 4,764,006 5,568,037 28,623,705 23,055,668 SPECIAL PROGRAM FUND SPECIAL DEVELOPMENT FUND 43 SPECIAL REVENUE FUNDS Third Quarter: October 1, 2021 - June 30, 2022 Original First Quarter Mid Year Third Quarter Budget Amended Budget Amended Budget Amended Budget 2021/22 2021/22 2021/22 2021/22 Amendments Expenditures: General Government 312,380 437,380 437,380 11,679,327 11,241,947 Public Safety 105,000 2,082,361 2,834,511 3,274,474 439,963 Physical Environment - 15,360 36,696 39,768 3,072 Economic Environment 820,831 1,314,002 1,320,954 9,895,954 8,575,000 Human Services 1,500 395,595 395,595 3,145,595 2,750,000 Culture and Recreation 70,000 254,283 277,875 323,562 45,686 Interfund Transfers 190,025 190,025 190,025 190,025 - Transfer to Capital Fund - - - - - 1,499,736 4,689,006 5,493,037 28,548,705 23,055,668 Revenues: HOME Investment Partnerships 452,259 452,259 452,259 452,259 - State Housing Initiatives Partnerships 779,230 779,230 779,230 779,230 - Total - HOME/SHIP Funds 1,231,489 1,231,489 1,231,489 1,231,489 - Expenditures: Economic Environment 1,108,344 1,108,344 1,108,344 1,108,344 - Interfund Transfers 123,145 123,145 123,145 123,145 - Total - HOME/SHIP Programs 1,231,489 1,231,489 1,231,489 1,231,489 - OTHER HOUSING ASSISTANCE FUNDS 44 ADMINISTRATIVE CHANGE ORDERS Third Quarter Review FY 2021/22 45 In accordance with City of Clearwater Code Section 2.554(6), the City Manager may approve and execute change orders without City Council approval within certain limitations. The following change orders have been administratively approved since the last report to the Council based on the code specified criteria: 1. The city manager may increase any contract up to a total award of one hundred thousand dollars ($100,000.00). 2. The city manager may approve any increase of contract up to a maximum of ten percent (10%) over the most recent award of the city council. 3. No contract price increase shall be approved unless sufficient funds are available for such purpose. 4. Contract price decreases may be approved without limitation. 5. The time for completion may be extended up to ninety (90) days, in any one change or cumulatively for the same project, beyond the most recent city council approved completion time. ***** 05/26/22 Administrative Change Order #1 – Temporary Fire Station 46 (18-0028- FD). This change order increases, decreases and adds items in accordance with field conditions resulting in a net increase to the contract. Biltmore Construction Co., Inc. 31,449.00 06/01/22 Administrative Change Order #1 & Final – Rehabilitation of Lift Stations 54 and 65 (18-0058-UT). This change order increases and decreases items in accordance with field conditions resulting in a net decrease to the contract. KAT Construction & Materials, Inc. (4,852.52) 07/20/22 Administrative Change Order #1 – Closure 400 & 500 Block of Cleveland St (22-0009-EN). This change order increases items in accordance with field conditions resulting in a net increase to the contract. Biltmore Construction Co., Inc. 8,500.00 08/09/22 Administrative Change Order #1 & Final – Marshall Street WRF Digester Demolition (09-0024-UT). This change order increases and decreases items in accordance with field conditions resulting in a net decrease to the contract. TLC Diversified, Inc. (53,870.62) Ordinance #9617-22 ORDINANCE NO. 9617-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, AMENDING THE OPERATING BUDGET FOR THE FISCAL YEAR ENDING SEPTEMBER 30, 2022 TO REFLECT INCREASES AND DECREASES IN REVENUES AND EXPENDITURES FOR THE GENERAL FUND, SPECIAL DEVELOPMENT FUND, SPECIAL PROGRAM FUND, MARINE FUND, AND PARKING FUND AS PROVIDED HEREIN; PROVIDING AN EFFECTIVE DATE. WHEREAS, the budget for the fiscal year ending September 30, 2022, for operating purposes, including debt service, was adopted by Ordinance No. 9498-21; and WHEREAS, at the third quarter review it was found that an increase of $65,902,827 is necessary for revenues and an increase of $48,084,222 is necessary for expenditures; and WHEREAS, a summary of the amended revenues and expenditures is attached hereto and marked Exhibit A; and WHEREAS, Section 2.519 of the Clearwater Code authorizes the City Council to provide for the expenditure of money for proper purposes not contained in the budget as originally adopted due to unforeseen circumstances or emergencies arising during the fiscal year; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. Section 1 of Ordinance No. 9498-21 is amended to read: Pursuant to the Amended City Manager's Annual Report and estimate for the fiscal year beginning October 1, 2021 and ending September 30, 2022 a copy, of which is on file with the City Clerk, the City Council hereby adopts an amended budget for the operation of the City, a copy of which is attached hereto as Exhibit A. Section 2. This ordinance shall take effect immediately upon adoption. PASSED ON FIRST READING _________________________ PASSED ON SECOND AND FINAL _________________________ READING AND ADOPTED _______________________________ Frank Hibbard, Mayor Approved as to form: Attest: _______________________________ ________________________________ David Margolis, City Attorney Rosemarie Call, City Clerk EXHIBIT A 2021-22 BUDGET REVENUE First ThirdQuarterMid-Year Quarter Budgeted Amended Amended AmendedRevenuesBudgetBudgetBudget Budget 2021/22 2021/22 2021/22 2021/22 Amendment General Fund: Ad Valorem Taxes 72,648,340 72,648,340 72,648,340 73,183,836 535,496 Utility Taxes 17,270,000 17,270,000 17,270,000 17,750,000 480,000 Local Option, Fuel & Other Taxes 6,080,000 6,080,000 6,080,000 6,155,000 75,000 Franchise Fees 10,527,550 10,527,550 10,527,550 11,270,000 742,450 Other Permits & Fees 2,808,500 2,808,500 3,208,500 4,278,500 1,070,000 Intergovernmental Revenues 24,259,680 24,399,380 24,399,380 28,399,234 3,999,854 Charges for Services 15,799,810 15,799,810 15,799,810 16,199,810 400,000 Judgments, Fines & Forfeitures 1,429,000 1,429,000 1,429,000 1,429,000 - Miscellaneous Revenues 2,719,226 2,719,226 2,719,226 4,474,726 1,755,500 Transfers In 11,276,294 11,395,080 11,425,143 33,609,036 22,183,893 Transfer (to) from Reserves - 3,741,980 13,431,675 6,868,036 (6,563,639) Total, General Fund 164,818,400 168,818,866 178,938,624 203,617,178 24,678,554 Special Revenue Funds: Special Development Fund 18,133,820 18,133,820 18,483,820 23,821,367 5,337,547 Special Program Fund 1,574,736 4,764,006 5,568,036 28,623,704 23,055,668 Local Housing Asst Trust Fund 1,231,489 1,231,489 1,231,489 1,231,489 - Utility & Other Enterprise Funds: Water & Sewer Fund 110,251,710 110,251,710 110,251,710 110,251,710 - Stormwater Utility Fund 24,042,640 24,042,640 24,042,640 24,042,640 - Solid Waste & Recycling Fund 29,366,280 29,366,280 29,366,280 29,366,280 - Gas Fund 49,235,700 49,235,700 55,738,677 55,738,677 - Airpark Fund 350,000 350,000 350,000 350,000 - Marine Fund 5,723,810 5,723,810 6,723,810 7,073,810 350,000 Clearwater Harbor Marina 928,730 928,730 928,730 928,730 - Parking Fund 9,544,080 9,544,182 9,544,182 22,025,240 12,481,058 Internal Service Funds: Administrative Services Fund 15,025,780 15,025,984 15,025,984 15,025,984 - General Services Fund 6,146,260 6,146,260 6,146,260 6,146,260 - Garage Fund 17,623,060 17,623,060 17,623,060 17,623,060 - Central Insurance Fund 32,285,530 32,285,530 32,285,530 32,285,530 - Total, All Funds 486,282,025 493,472,067 512,248,832 578,151,659 65,902,827 Ordinance #9617-22 EXHIBIT A (Continued) 2021-22 BUDGET EXPENDITURES First ThirdQuarterMid Year Quarter Original Amended Amended AmendedBudgetBudgetBudgetBudget Budget 2021/22 2021/22 2021/22 2021/22 Amendment General Fund: City Council 419,450 419,450 419,450 419,450 - City Manager's Office 1,485,330 1,485,384 1,485,384 1,485,384 - City Attorney's Office 1,826,656 1,966,428 1,966,428 1,966,428 - City Audit 233,752 233,764 233,764 233,764 - City Clerk 1,307,108 1,307,156 1,307,156 1,307,156 - CRA Administration 504,274 619,304 619,304 619,304 - Economic Development & Housing 1,992,482 1,992,554 2,042,554 2,042,554 - Engineering 8,492,000 8,492,000 8,492,000 8,492,000 - Fire 30,788,310 31,289,534 31,289,534 31,687,566 398,032 Finance 2,800,130 2,800,310 2,800,310 2,800,310 - Human Resources 1,662,773 1,904,855 1,904,855 1,904,855 - Library 8,416,337 8,416,841 8,416,841 8,416,841 - Non-Departmental 8,854,656 11,854,656 21,494,351 45,649,351 24,155,000 Parks & Recreation 37,205,403 37,206,825 37,206,825 37,206,825 - Planning & Development 7,057,846 7,057,846 7,457,846 7,457,846 - Police 50,099,334 50,099,334 50,129,397 50,254,919 125,522 Public Communications 1,274,489 1,274,555 1,274,555 1,274,555 - Public Utilities 398,070 398,070 398,070 398,070 - Total, General Fund 164,818,400 168,818,866 178,938,624 203,617,178 24,678,554 Special Revenue Funds: Special Development Fund 16,451,790 16,451,790 16,801,790 16,801,790 - Special Program Fund 1,499,736 4,689,006 5,493,036 28,548,704 23,055,668 Local Housing Asst Trust Fund 1,231,489 1,231,489 1,231,489 1,231,489 - Utility & Other Enterprise Funds: Water & Sewer Fund 110,251,710 110,251,710 110,251,710 110,251,710 - Stormwater Utility Fund 24,042,640 24,042,640 24,042,640 24,042,640 - Solid Waste & Recycling Fund 28,044,120 28,044,120 28,044,120 28,044,120 - Gas Fund 49,176,970 49,176,970 55,638,915 55,638,915 - Airpark Fund 333,690 333,690 333,690 333,690 - Marine Fund 5,723,810 5,723,810 6,723,810 7,073,810 350,000 Clearwater Harbor Marina 909,680 909,680 909,680 909,680 - Parking Fund 6,852,830 6,852,932 8,352,932 8,352,932 - Internal Service Funds: Administrative Services Fund 15,025,780 15,025,984 15,025,984 15,025,984 - General Services Fund 6,146,260 6,146,260 6,146,260 6,146,260 - Garage Fund 17,595,180 17,595,180 17,595,180 17,595,180 - Central Insurance Fund 32,285,530 32,285,530 32,285,530 32,285,530 - Total, All Funds 480,389,615 487,579,657 507,815,390 555,899,612 48,084,222 Ordinance #9617-22 Ordinance #9618-22 ORDINANCE NO. 9618-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA, AMENDING THE CAPITAL IMPROVEMENT BUDGET FOR THE FISCAL YEAR ENDING SEPTEMBER 30, 2022, TO REFLECT AN INCREASE OF $14,055,937 PROVIDING AN EFFECTIVE DATE. WHEREAS, the Capital Improvement Budget for the fiscal year ending September 30, 2021 was adopted by Ordinance No. 9499-21; and WHEREAS, Section 2.519 of the Clearwater Code authorizes the City Council to provide for the expenditure of money for proper purposes not contained in the budget as originally adopted due to unforeseen circumstances or emergencies arising during the fiscal year; now, therefore, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA; Section 1. Section 1 of Ordinance No. 9499-21 is amended to read: Pursuant to the Third Quarter Amended Capital Improvement Program Report and estimated budget for the fiscal year beginning October 1, 2021 and ending September 30, 2022, a copy of which is on file with the City Clerk, the City Council hereby adopts a Third Quarter Amended budget for the capital improvement fund for the City of Clearwater, a copy of which is attached hereto as Exhibit A. Section 2. This ordinance shall take effect immediately upon adoption. PASSED ON FIRST READING _____________________ PASSED ON SECOND AND FINAL _____________________ READING AND ADOPTED ___________________________ Frank Hibbard, Mayor Approved as to form: Attest: ______________________________ ____________________________ David Margolis, City Attorney Rosemarie Call, City Clerk First Qtr.Mid-Year Third Qtr. Original Amended Amended Amended Budget Budget Budget Budget 2021/22 2021/22 2021/22 2021/22 Amendments Police Protection 1,905,500 1,905,500 1,905,500 1,905,500 - Fire Protection 1,005,000 4,983,000 5,132,566 5,132,566 - Fire Rescue Services 458,280 458,280 458,280 458,280 - Road and Street Facilities 11,090,300 13,177,206 13,177,206 16,177,206 3,000,000 Flood Protection/Stormwater Mgmt 2,955,170 2,505,170 2,505,170 2,390,882 (114,288) Parking Facilities 734,000 734,000 2,363,957 2,363,957 - Other General Government 12,008,000 12,974,344 22,623,344 30,740,342 8,116,998 Special Recreation Facilities 7,258,030 7,748,534 11,061,052 11,858,417 797,365 Other Physical Environment 1,920,000 1,920,000 1,920,000 2,720,000 800,000 Airports 25,000 23,924 101,924 101,924 - Other Transportation 51,500 51,500 51,500 51,500 - Libraries 110,000 110,000 110,000 735,000 625,000 Gas Utility Services 10,900,000 10,900,000 11,009,862 11,085,986 76,124 Parks & Recreation 2,286,000 2,982,148 2,778,168 3,380,803 602,635 Cultural Services 95,000 95,000 95,000 95,000 - Solid Waste Services 2,200,000 2,200,000 2,200,000 2,200,000 - Water Transportation Systems 150,000 150,000 150,000 150,000 - Water-Sewer Services 79,487,300 45,316,589 43,316,589 43,468,692 152,103 TOTAL PROJECT EXPENDITURES 134,639,080 108,235,195 120,960,119 135,016,056 14,055,937 GENERAL SOURCES: General Operating Revenue 12,210,030 15,710,030 25,369,068 38,454,068 13,085,000 Penny for Pinellas 5,350,300 5,350,300 5,350,300 5,350,300 - Road Millage 3,634,340 3,634,340 3,634,340 3,634,340 - Local Option Gas Tax 1,327,150 1,327,150 1,327,150 1,327,150 - Grants 385,000 383,924 448,924 532,484 83,560 County Fire Reimbursements 290,000 1,424,000 1,573,566 1,573,566 - Other Governmental - 427,795 427,795 427,795 - Multi-Modal Impact Fee 140,000 140,000 140,000 140,000 - Special Program Fund - 1,344 (99,656) (99,656) - Open Space Impact Fee - - 350,000 350,000 - Donations 50,000 50,000 100,000 100,000 - Other - 652 300,152 300,152 - Transfer-in - 830,000 1,343,000 1,343,000 - EXHIBIT A CAPITAL IMPROVEMENT PROGRAM FOR FISCAL YEAR 2021/22 Ordinance # 9618-22 First Qtr.Mid-Year Third Qtr. Original Amended Amended Amended Budget Budget Budget Budget 2021/22 2021/22 2021/22 2021/22 Amendments EXHIBIT A CAPITAL IMPROVEMENT PROGRAM FOR FISCAL YEAR 2021/22 SELF SUPPORTING FUNDS: Parking Revenue 819,000 819,000 2,448,957 2,448,957 - Marine Revenue 1,190,000 1,190,000 1,190,000 1,190,000 - Clearwater Harbor Marina Revenue 150,000 150,000 150,000 150,000 - Airpark Revenue 25,000 25,000 25,000 25,000 - Water Revenue 15,696,000 15,696,000 15,696,000 15,696,000 - Sewer Revenue 19,685,350 19,685,350 19,685,350 19,837,453 152,103 Utility R&R 11,964,700 11,964,700 11,964,700 11,964,700 - Water Impact Fees 160,000 160,000 160,000 160,000 - Sewer Impact Fees 50,000 50,000 50,000 50,000 - Stormwater Utility Revenue 6,500,630 6,500,630 6,500,630 6,500,630 - Gas Revenue 10,900,000 10,900,000 11,009,862 11,085,986 76,124 Solid Waste Revenue 775,000 775,000 775,000 775,000 - Recycling Revenue 1,240,000 1,240,000 1,240,000 1,240,000 - INTERNAL SERVICE FUNDS: Garage Revenue 365,700 365,700 365,700 365,700 - Administrative Services Revenue 1,820,000 1,820,000 1,820,000 2,120,000 300,000 General Services Revenue 100,000 100,000 100,000 100,000 - Central Insurance Revenue 28,280 28,280 28,280 28,280 - - BORROWING - GENERAL SOURCES: Lease Purchase - General Fund 106,000 106,000 106,000 465,150 359,150 BORROWING - SELF SUPPORTING FUNDS: Bond Financing - Water & Sewer Fund 32,961,600 - - - - Lease Purchase - Water & Sewer Fund 428,000 428,000 428,000 428,000 - Lease Purchase - Solid Waste/Recycling 185,000 185,000 185,000 185,000 - BORROWING - INTERNAL SERVICE FUNDS: Lease Purchase - Garage 5,702,000 6,367,000 6,367,000 6,367,000 - Lease Purchase - Administrative Services 400,000 400,000 400,000 400,000 - TOTAL ALL FUNDING SOURCES:134,639,080 108,235,195 120,960,119 135,016,056 14,055,937 Ordinance # 9618-22 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0732 Agenda Date: 9/15/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 11.2 SUBJECT/RECOMMENDATION: Award construction contracts to the following contractors: Engineered Spray Solutions, of Lakeland, FL; Inliner Solutions, of Sanford, FL; Rowland, Inc. of Pinellas Park, FL; and USSI, LLC of Venice, FL, for the 2023 Sewer Point Repairs and Improvements in the amount of $32,000,000 for an initial one-year term on a unit price basis pursuant to Invitation to Bid (ITB) 22-0006-UT and authorize the appropriate officials to execute same. SUMMARY: The City has initiated a comprehensive maintenance program to clean, inspect, rehabilitate, and repair existing sanitary sewer pipelines and manholes throughout the City. The goal is to maintain the integrity of the sanitary sewer system and minimize inflow and infiltration of groundwater and stormwater. There are six groups of different type of work included in this program: Groups A though Group F. Per Invitation to Bid 22-0006-UT, bids were reviewed by city staff based on unit prices and are awarded to the lowest responsible bids received in accordance with plans and specifications. Inliner Solutions, LLC will be contracted to perform Group A - Sanitary Sewer Trenchless Reconstruction. This work includes cured in place pipe lining of selected sanitary sewer pipelines to rebuild the pipe’s structural integrity, not to exceed $10,000,000.00 one-year term. ----Inliner Solutions, LLC will be contracted to perform Group B - Cleaning and Video inspection services. This work includes gravity main cleaning and inspection services, not to exceed $3,000,000.00 per one-year term. Rowland, Inc. will be contracted to perform Group C - Emergency/Non-Emergency Repairs and Improvements of Gravity Sewers, Force Mains and Manholes, not to exceed $15,000,000.00 per one-year term. ---Rowland, Inc. will also be contracted to perform Group D - Sanitary Cleanouts and Lateral installations, not to exceed $1,000,000.00 per one-year term. Engineered Spray Solutions will be contracted to perform Group E - Manhole Surfacing Services, not to exceed $ 2,000,000.00 per one-year term. USSI, LLC will be contracted to perform Group F - Smoke and Dye Testing, not to exceed $1,000,000.00 per one-year term. The City will direct contractors to high priority areas as identified in the Public Utilities Department Capital Improvement Plan, the Wastewater Collection System Master Plan, and ongoing Inflow and Infiltration investigations. Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0732 The City of Clearwater’s Public Utilities Department is responsible for owning, operating, and maintaining the wastewater collection system including all gravity sewer, force main pipelines and manholes that convey raw sewage to the lift stations and/or City Water Reclamation Facilities. APPROPRIATION CODE AND AMOUNT: 3217321-546900-96665 $10,000,000 3217321-546900-96665 $ 3,000,000 3217321-546900-96665 $10,000,000 3217321-546900-96664 $ 3,000,000 3217321-546900-96212 $ 2,000,000 3217321-546900-96665 $ 1,000,000 3217321-546900-96665 $ 2,000,000 3217321-546900-96665 $ 1,000,000 Third quarter budget amendments will transfer Water Sewer Revenues in amounts of $4,000,000 from 96212 Sanitary Sewer Upgrade, $2,000,000 from 96654 Facilities Upgrade & Improvements, $1,000,000 from 96664 WPC R&R, $4,000,000 from 96686 Pump Station Replacement, $13,500,000 from 96773 Groundwater Replenishment, for a total of $24,500,000 to 96665 Sanitary Sewer R&R. Additional funding is available in Capital Improvement projects in amounts of $2,000,000 in 96212 Sanitary Sewer Upgrade, $3,000,000 in 96664 WPC R&R, and $2,500,000 in 96665 Sanitary Sewer R&R to fund the contracts and will be included in FY2023-FY2026 Capital Improvement Program for future renewals in amounts of $32,000,000 per year. Page 2 City of Clearwater Printed on 9/13/2022 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Item No. Description Units Quantity Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price 1 Mobilization/Demobilization including Traffic Control1 LS/WO 20 -$ -$ 3,000.00$ 60,000.00$ -$ -$ -$ -$ 4,000.00$ 80,000.00$ Trenchless Pipe Reconstruction System – CIPP 2a 6” Dia. Sanitary Sewer Mains 6.0 mm LF 500 -$ -$ 41.00$ 20,500.00$ -$ -$ -$ -$ 41.10$ 20,550.00$ 2b 8” Dia. Sanitary Sewer Mains 6.0 mm LF 20,000 -$ -$ 39.00$ 780,000.00$ -$ -$ -$ -$ 35.00$ 700,000.00$ 2c 10” Dia. Sanitary Sewer Mains 7.5 mm LF 5,000 -$ -$ 46.00$ 230,000.00$ -$ -$ -$ -$ 44.70$ 223,500.00$ 2d 12” Dia. Sanitary Sewer Mains 7.5 mm LF 1,000 -$ -$ 53.00$ 53,000.00$ -$ -$ -$ -$ 50.80$ 50,800.00$ 2e 15” Dia. Sanitary Sewer Mains 9.0 mm LF 100 -$ -$ 65.00$ 6,500.00$ -$ -$ -$ -$ 115.90$ 11,590.00$ 2f 18” Dia. Sanitary Sewer Mains 9.0 mm LF 2,000 -$ -$ 73.00$ 146,000.00$ -$ -$ -$ -$ 87.00$ 174,000.00$ 2g 20” Dia. Sanitary Sewer Mains 12.0 mm LF 100 -$ -$ 85.00$ 8,500.00$ -$ -$ -$ -$ 164.60$ 16,460.00$ 2h 24” Dia. Sanitary Sewer Mains 12.0 mm LF 3,000 -$ -$ 109.00$ 327,000.00$ -$ -$ -$ -$ 128.20$ 384,600.00$ 2i 30” Dia. Sanitary Sewer Mains 16.0 mm LF 150 -$ -$ 175.00$ 26,250.00$ -$ -$ -$ -$ 215.90$ 32,385.00$ 2j 36" Dia. Sanitary Sewer Mains 18.5 mm LF 50 -$ -$ 356.00$ 17,800.00$ -$ -$ -$ -$ 487.60$ 24,380.00$ CIPP Sectional Repair 3 6” Dia. Sanitary Sewer Mains 3a 0’-10’EA 5 -$ -$ 3,850.00$ 19,250.00$ -$ -$ -$ -$ 2,647.40$ 13,237.00$ 3b 10.1’-20’EA 2 -$ -$ 3,957.00$ 7,914.00$ -$ -$ -$ -$ 5,294.70$ 10,589.40$ 3c 20.1’-30’EA 2 -$ -$ 4,044.00$ 8,088.00$ -$ -$ -$ -$ 7,942.10$ 15,884.20$ 4 8” Dia. Sanitary Sewer Mains 4a 0’-10’EA 5 -$ -$ 3,843.00$ 19,215.00$ -$ -$ -$ -$ 1,906.10$ 9,530.50$ 4b 10.1’-20’EA 2 -$ -$ 4,316.00$ 8,632.00$ -$ -$ -$ -$ 2,753.30$ 5,506.60$ 4c 20.1’-30’EA 2 -$ -$ 4,350.00$ 8,700.00$ -$ -$ -$ -$ 4,659.40$ 9,318.80$ 5 10” Dia. Sanitary Sewer Mains 5a 0’-10’EA 5 -$ -$ 4,205.00$ 21,025.00$ -$ -$ -$ -$ 2,223.80$ 11,119.00$ 5b 10.1’-20’EA 2 -$ -$ 4,510.00$ 9,020.00$ -$ -$ -$ -$ 4,447.60$ 8,895.20$ 5c 20.1’-30’EA 2 -$ -$ 4,747.00$ 9,494.00$ -$ -$ -$ -$ 6,671.40$ 13,342.80$ 6 12” Dia. Sanitary Sewer Mains 6a 0’-10’EA 5 -$ -$ 4,216.00$ 21,080.00$ -$ -$ -$ -$ 2,965.10$ 14,825.50$ City Of Clearwater 2023 Sewer Point Repair and Improvements Group A: Sanitary Sewer Trenchless Reconstruction Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 General 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4,000 for non emergency mobilization. All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal and disposal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract. Unit costs for all bid items shall not be changed in the event of overruns or underruns. Page 1 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 6b 10.1’-20’EA 2 -$ -$ 4,622.00$ 9,244.00$ -$ -$ -$ -$ 5,930.10$ 11,860.20$ 6c 20.1’-30’EA 2 -$ -$ 4,894.00$ 9,788.00$ -$ -$ -$ -$ 8,895.20$ 17,790.40$ 7 15” Dia. Sanitary Sewer Mains 7a 0’-10’EA 5 -$ -$ 4,455.00$ 22,275.00$ -$ -$ -$ -$ 3,176.80$ 15,884.00$ 7b 10.1’-20’EA 2 -$ -$ 4,965.00$ 9,930.00$ -$ -$ -$ -$ 6,353.70$ 12,707.40$ 7c 20.1’-30’EA 2 -$ -$ 5,343.00$ 10,686.00$ -$ -$ -$ -$ 9,530.50$ 19,061.00$ 8 18” Dia. Sanitary Sewer Mains 8a 0’-10’EA 3 -$ -$ 5,259.00$ 15,777.00$ -$ -$ -$ -$ 3,706.30$ 11,118.90$ 8b 10.1’-20’EA 1 -$ -$ 6,004.00$ 6,004.00$ -$ -$ -$ -$ 7,412.60$ 7,412.60$ 8c 20.1’-30’EA 1 -$ -$ 6,452.00$ 6,452.00$ -$ -$ -$ -$ 11,118.90$ 11,118.90$ 9 20” Dia. Sanitary Sewer Mains 9a 0’-10’EA 3 -$ -$ 5,662.00$ 16,986.00$ -$ -$ -$ -$ 4,235.80$ 12,707.40$ 9b 10.1’-20’EA 1 -$ -$ 6,597.00$ 6,597.00$ -$ -$ -$ -$ 8,471.60$ 8,471.60$ 9c 20.1’-30’EA 1 -$ -$ 7,235.00$ 7,235.00$ -$ -$ -$ -$ 12,707.40$ 12,707.40$ 10 24” Dia. Sanitary Sewer Mains 10a 0’-10’EA 3 -$ -$ 5,887.00$ 17,661.00$ -$ -$ -$ -$ 4,447.60$ 13,342.80$ 10b 10.1’-20’EA 1 -$ -$ 6,909.00$ 6,909.00$ -$ -$ -$ -$ 8,895.20$ 8,895.20$ 10c 20.1’-30’EA 1 -$ -$ 7,635.00$ 7,635.00$ -$ -$ -$ -$ 13,342.70$ 13,342.70$ 11 30” Dia. Sanitary Sewer Mains 11a 0’-10’EA 3 -$ -$ 7,967.00$ 23,901.00$ -$ -$ -$ -$ 5,294.70$ 15,884.10$ 11b 10.1’-20’EA 1 -$ -$ 9,410.00$ 9,410.00$ -$ -$ -$ -$ 10,589.50$ 10,589.50$ 11c 20.1’-30’EA 1 -$ -$ 10,556.00$ 10,556.00$ -$ -$ -$ -$ 15,884.20$ 15,884.20$ 12 36” Dia. Sanitary Sewer Mains 12a 0’-10’EA 3 -$ -$ 8,820.00$ 26,460.00$ -$ -$ -$ -$ 6,353.70$ 19,061.10$ 12b 10.1’-20’EA 1 -$ -$ 11,787.00$ 11,787.00$ -$ -$ -$ -$ 12,707.40$ 12,707.40$ 12c 20.1’-30’EA 1 -$ -$ 13,350.00$ 13,350.00$ -$ -$ -$ -$ 19,061.10$ 19,061.10$ Page 2 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 Ancillary Services 13 Easement Access, additional 13a ≤ 15” Diameter LF 250 -$ -$ 5.00$ 1,250.00$ -$ -$ -$ -$ 5.30$ 1,325.00$ 13b > 15” Diameter LF 500 -$ -$ 5.00$ 2,500.00$ -$ -$ -$ -$ 10.60$ 5,300.00$ 14 Service Leak Sealing with Pressure Grouting EA 50 -$ -$ 430.00$ 21,500.00$ -$ -$ -$ -$ 344.20$ 17,210.00$ 15 Open Cut Service Reconnection EA 250 -$ -$ 89.00$ 22,250.00$ -$ -$ -$ -$ 1,959.10$ 489,775.00$ 16 Heavy Cleaning (6 Passes of the Cleaning Head) 16a 8”-10” Diameter LF 2,500 -$ -$ 5.00$ 12,500.00$ -$ -$ -$ -$ 3.20$ 8,000.00$ 16b 12”-15” Diameter LF 1,500 -$ -$ 6.00$ 9,000.00$ -$ -$ -$ -$ 5.30$ 7,950.00$ 16c 16”-24” Diameter LF 5,000 -$ -$ 9.00$ 45,000.00$ -$ -$ -$ -$ 9.50$ 47,500.00$ 17 Root Removal 17a 8”-10” Diameter LF 100 -$ -$ 3.00$ 300.00$ -$ -$ -$ -$ 3.20$ 320.00$ 17b 12”-15” Diameter LF 50 -$ -$ 4.00$ 200.00$ -$ -$ -$ -$ 5.30$ 265.00$ 17c 16”-24” Diameter LF 25 -$ -$ 7.00$ 175.00$ -$ -$ -$ -$ 8.50$ 212.50$ 18 Tuberculation Cleaning 18a 8”-10” Diameter LF 250 -$ -$ 12.00$ 3,000.00$ -$ -$ -$ -$ 13.80$ 3,450.00$ 18b 12”-15” Diameter LF 250 -$ -$ 12.00$ 3,000.00$ -$ -$ -$ -$ 15.90$ 3,975.00$ 18c 16”-24” Diameter LF 750 -$ -$ 14.00$ 10,500.00$ -$ -$ -$ -$ 21.20$ 15,900.00$ 19 Bypass Pump setup with Piping 19a 8”-12” Diameter EA 75 -$ -$ 4.00$ 300.00$ -$ -$ -$ -$ 317.70$ 23,827.50$ 19b 15”-18” Diameter EA 25 -$ -$ 13.00$ 325.00$ -$ -$ -$ -$ 1,588.40$ 39,710.00$ 19c 24” Diameter EA 10 -$ -$ 65.00$ 650.00$ -$ -$ -$ -$ 3,706.30$ 37,063.00$ 20 Miscellaneous Items -$ -$ -$ 21 Miscellaneous Markup (10% maximum allowed)0.10 -$ 0.075 0.10 -$ 0.10 -$ 0.10 TOTAL SECTION A = -$ 2,189,061.00$ -$ -$ 2,801,904.90$ General Item No. Description Units Quantity Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4,000 for non emergency mobilization. B. Sewer Cleaning and Televising Inspection All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary proper removal and disposal. Contractor shall provide disposal receipts (i.e. dump tickets) as part of the work. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract. Unit costs for all bid items shall not be changed in the event of overruns or underruns. Page 3 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 1a Mobilization/Demobilization including Traffic 1 LS/WO 10 -$ -$ 4,000.00$ 40,000.00$ -$ -$ -$ -$ 264.70$ 2,647.00$ Sewer Line Cleaning 2a Heavy Cleaning from Right of Way - 8”-10” Diameter LF 150,000 -$ -$ 5.25$ 787,500.00$ -$ -$ -$ -$ 3.60$ 540,000.00$ 2b Heavy Cleaning from Right of Way - 12”-15” Diameter LF 25,000 -$ -$ 7.00$ 175,000.00$ -$ -$ -$ -$ 8.30$ 207,500.00$ 2c Heavy Cleaning from Right of Way - 16”-24” Diameter LF 25,000 -$ -$ 11.00$ 275,000.00$ -$ -$ -$ -$ 14.20$ 355,000.00$ 2d Heavy Cleaning from Right of Way - 30”-36” Diameter LF 50,000 -$ -$ 27.00$ 1,350,000.00$ -$ -$ -$ -$ 29.60$ 1,480,000.00$ 3a Root Removal - 8”-10” Diameter LF 200 -$ -$ 3.00$ 600.00$ -$ -$ -$ -$ 3.60$ 720.00$ 3b Root Removal - 12”-15” Diameter LF 25 -$ -$ 7.00$ 175.00$ -$ -$ -$ -$ 5.90$ 147.50$ 3c Root Removal - 16”-24” Diameter LF 25 -$ -$ 13.00$ 325.00$ -$ -$ -$ -$ 14.20$ 355.00$ 3d Root Removal - 30”-36” Diameter LF 10 -$ -$ 27.00$ 270.00$ -$ -$ -$ -$ 29.60$ 296.00$ 4a Heavy Cleaning from Side and/or Rear Easements - 8”-10” Diameter LF 150,000 -$ -$ 5.00$ 750,000.00$ -$ -$ -$ -$ 4.70$ 705,000.00$ 4b Heavy Cleaning from Side and/or Rear Easements - 12”-15” Diameter LF 25,000 -$ -$ 7.00$ 175,000.00$ -$ -$ -$ -$ 11.80$ 295,000.00$ 4c Heavy Cleaning from Side and/or Rear Easements - 16”-24” Diameter LF 25,000 -$ -$ 11.00$ 275,000.00$ -$ -$ -$ -$ 17.80$ 445,000.00$ 4d Heavy Cleaning from Side and/or Rear Easements - 30”-36” Diameter LF 50,000 -$ -$ 27.00$ 1,350,000.00$ -$ -$ -$ -$ 35.50$ 1,775,000.00$ 5a Tuberculation Cleaning - 8”-10” Diameter LF 200 -$ -$ 6.00$ 1,200.00$ -$ -$ -$ -$ 15.40$ 3,080.00$ 5b Tuberculation Cleaning - 12”-15” Diameter LF 200 -$ -$ 8.00$ 1,600.00$ -$ -$ -$ -$ 17.80$ 3,560.00$ 5c Tuberculation Cleaning - 16”-24” Diameter LF 200 -$ -$ 11.00$ 2,200.00$ -$ -$ -$ -$ 23.70$ 4,740.00$ 5d Tuberculation Cleaning - 30”-36” Diameter LF 200 -$ -$ 22.00$ 4,400.00$ -$ -$ -$ -$ 47.30$ 9,460.00$ 6 Manhole Clean/Jet-vac EA 5,000 -$ -$ 170.00$ 850,000.00$ -$ -$ -$ -$ 59.20$ 296,000.00$ CCTV pipe and manhole inspection with PACP/CUES Granite XP compatibility 7 Mobilization/Demobilization including Traffic 1 LS/WO 5 -$ -$ 4,000.00$ 20,000.00$ -$ -$ -$ -$ 295.90$ 1,479.50$ 8a CCTV pipe inspection - includes light cleaning - 8”-10” Diameter LF 750,000 -$ -$ 2.63$ 1,972,500.00$ -$ -$ -$ -$ 2.70$ 2,025,000.00$ 8b CCTV pipe inspection - includes light cleaning - 12”-15” Diameter LF 50,000 -$ -$ 3.00$ 150,000.00$ -$ -$ -$ -$ 3.60$ 180,000.00$ 8c CCTV pipe inspection - includes light cleaning - 16”-24” Diameter LF 25,000 -$ -$ 4.50$ 112,500.00$ -$ -$ -$ -$ 7.10$ 177,500.00$ 8d CCTV pipe inspection - includes light cleaning - 30”-36” Diameter LF 50,000 -$ -$ 7.00$ 350,000.00$ -$ -$ -$ -$ 10.70$ 535,000.00$ 9 Manhole Inspection EA 100 -$ -$ 130.00$ 13,000.00$ -$ -$ -$ -$ 118.40$ 11,840.00$ 10 Smoke Testing LF 10,000 -$ -$ 1.00$ 10,000.00$ -$ -$ -$ -$ 0.90$ 9,000.00$ 11 Dye Testing LF 5,000 -$ -$ 1.00$ 5,000.00$ -$ -$ -$ -$ 1.20$ 6,000.00$ 12 Miscellaneous Items -$ Page 4 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 13 Miscellaneous Markup (10% maximum allowed)0.10 -$ 0.075 -$ 0.10 -$ 0.10 -$ 0.10 -$ TOTAL SECTION B = -$ 8,671,270.00$ -$ -$ 9,069,325.00$ General Item No. Description Units Quantity Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price 1 Emergency Mobilization/Demobilization & General Conditions1 (max $5,000) EA 30 -$ -$ -$ -$ 5,000.00$ -$ -$ -$ -$ -$ 2 Non-Emergency Mobilization/Demobilization & General Conditions1 (max $4,000) EA 75 -$ -$ -$ -$ 4,000.00$ 300,000.00$ -$ -$ -$ -$ Bypass pump set up/demob. & maintenance 3a 8”-12” Diameter DAY 30 -$ -$ -$ -$ 3,000.00$ 90,000.00$ -$ -$ -$ -$ 3b 15”-18” Diameter DAY 30 -$ -$ -$ -$ 4,200.00$ 126,000.00$ -$ -$ -$ -$ 3c 24” Diameter WK 8 -$ -$ -$ -$ 30,000.00$ 240,000.00$ -$ -$ -$ -$ 3d 30” Diameter WK 8 -$ -$ -$ -$ 36,000.00$ 288,000.00$ -$ -$ -$ -$ Maintenance of Traffic 2 (If not already included in line items 4b-4f) 4a Flagman2 HR 200 -$ -$ -$ -$ 50.00$ 10,000.00$ -$ -$ -$ -$ 4b Multilane (FDOT Index No. 613)EA/DAY 30 -$ -$ -$ -$ 1,400.00$ 42,000.00$ -$ -$ -$ -$ 4c Multilane (FDOT Index No. 614)EA/DAY 30 -$ -$ -$ -$ 1,400.00$ 42,000.00$ -$ -$ -$ -$ 4d Multilane (FDOT Index No. 615)EA/DAY 20 -$ -$ -$ -$ 1,400.00$ 28,000.00$ -$ -$ -$ -$ 4e Multilane (FDOT Index No. 616)EA/DAY 20 -$ -$ -$ -$ 1,000.00$ 20,000.00$ -$ -$ -$ -$ 4f Multilane (FDOT Index No. 617)EA/DAY 20 -$ -$ -$ -$ 1,000.00$ 20,000.00$ -$ -$ -$ -$ 4g Arrow Board - 5' Minimum Horizontal Size2 EA/DAY 30 -$ -$ -$ -$ 137.00$ 4,110.00$ -$ -$ -$ -$ 4h Variable Message Board2 EA/DAY 30 -$ -$ -$ -$ 182.00$ 5,460.00$ -$ -$ -$ -$ 4i Concrete Barrier (FDOT Index No. 415)2 EA/DAY 60 -$ -$ -$ -$ 500.00$ 30,000.00$ -$ -$ -$ -$ 4j Low Profile Barrier (FDOT Index No. 412)2 EA/DAY 60 -$ -$ -$ -$ 500.00$ 30,000.00$ -$ -$ -$ -$ 4k Sign in Work Zone2 EA/DAY 100 -$ -$ -$ -$ 1.98$ 198.00$ -$ -$ -$ -$ Group C: Wastewater Point Repair All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract. Unit costs for all bid items shall not be changed in the event of overruns or underruns. 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4,000 for non emergency mobilization and $5,000 for emergency mobilization. Emergency and non emergency mobilization are further defined in Section IV of the Contract Documents. Page 5 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 4l FDOT Cone2 EA/DAY 100 -$ -$ -$ -$ 1.60$ 160.00$ -$ -$ -$ -$ 4m FDOT Channelizing Drum2 EA/DAY 100 -$ -$ -$ -$ 1.60$ 160.00$ -$ -$ -$ -$ 4n Barricade, Type III with Warning Light2 EA/DAY 100 -$ -$ -$ -$ 2.28$ 228.00$ -$ -$ -$ -$ 4o Barricade, Type I or II with Warning Light2 EA/DAY 100 -$ -$ -$ -$ 1.60$ 160.00$ -$ -$ -$ -$ Labor hours Labor hours and equipment bid items (5 and 6) shall only be used where not already included in a bid item. 5a Forman regular time HOUR 2,500 -$ -$ -$ -$ 110.00$ 275,000.00$ -$ -$ -$ -$ 5b Forman overtime HOUR 500 -$ -$ -$ -$ 120.00$ 60,000.00$ -$ -$ -$ -$ 5c Operator regular time HOUR 4,000 -$ -$ -$ -$ 90.00$ 360,000.00$ -$ -$ -$ -$ 5d Operator overtime HOUR 500 -$ -$ -$ -$ 100.00$ 50,000.00$ -$ -$ -$ -$ 5e Truck Driver regular time HOUR 1,500 -$ -$ -$ -$ 55.00$ 82,500.00$ -$ -$ -$ -$ 5f Truck Driver overtime HOUR 150 -$ -$ -$ -$ 65.00$ 9,750.00$ -$ -$ -$ -$ 5g Pipe Layer regular time HOUR 4,000 -$ -$ -$ -$ 85.00$ 340,000.00$ -$ -$ -$ -$ 5h Pipe Layer overtime HOUR 400 -$ -$ -$ -$ 95.00$ 38,000.00$ -$ -$ -$ -$ 5i Laborer regular time HOUR 4,000 -$ -$ -$ -$ 80.00$ 320,000.00$ -$ -$ -$ -$ 5j Laborer overtime HOUR 550 -$ -$ -$ -$ 90.00$ 49,500.00$ -$ -$ -$ -$ Equipment 6a Foreman's pickup truck with hand tools HOUR 3,000 -$ -$ -$ -$ 55.00$ 165,000.00$ -$ -$ -$ -$ 6b Job truck with tools HOUR 3,500 -$ -$ -$ -$ 60.00$ 210,000.00$ -$ -$ -$ -$ 6c Tractor & Trailer (Transport)HOUR 200 -$ -$ -$ -$ 50.00$ 10,000.00$ -$ -$ -$ -$ 6d Track Hoe (to 100 HP)HOUR 1,100 -$ -$ -$ -$ 120.00$ 132,000.00$ -$ -$ -$ -$ 6e Track Hoe (101 HP to 170 HP)HOUR 500 -$ -$ -$ -$ 140.00$ 70,000.00$ -$ -$ -$ -$ 6f Track Hoe (171 HP and up)HOUR 750 -$ -$ -$ -$ 160.00$ 120,000.00$ -$ -$ -$ -$ 6g Rubber Tired Backhoe HOUR 25 -$ -$ -$ -$ 40.00$ 1,000.00$ -$ -$ -$ -$ 6h Wheel Loader (to 150 HP)HOUR 2,000 -$ -$ -$ -$ 80.00$ 160,000.00$ -$ -$ -$ -$ 6i Wheel Loader (151 HP and up)HOUR 250 -$ -$ -$ -$ 85.00$ 21,250.00$ -$ -$ -$ -$ 6j Track Type Tractors (to 100 HP)HOUR 150 -$ -$ -$ -$ 30.00$ 4,500.00$ -$ -$ -$ -$ 6k Track Type Tractors (101 HP and up)HOUR 25 -$ -$ -$ -$ 32.00$ 800.00$ -$ -$ -$ -$ 6l Dump Truck (Tandem Axle)HOUR 750 -$ -$ -$ -$ 70.00$ 52,500.00$ -$ -$ -$ -$ 6m Plate Tamp HOUR 250 -$ -$ -$ -$ 15.00$ 3,750.00$ -$ -$ -$ -$ 6n 3” Trash Pump HOUR 250 -$ -$ -$ -$ 15.00$ 3,750.00$ -$ -$ -$ -$ 6o 4” Double Diaphragm Pump HOUR 2,000 -$ -$ -$ -$ 25.00$ 50,000.00$ -$ -$ -$ -$ 6p Air Compressor (125 CFM min.)HOUR 100 -$ -$ -$ -$ 20.00$ 2,000.00$ -$ -$ -$ -$ 6q 4” Jet Pump DAY 25 -$ -$ -$ -$ 20.00$ 500.00$ -$ -$ -$ -$ 6r Emergency Hauling up to 2500 gallons HOUR 25 -$ -$ -$ -$ 500.00$ 12,500.00$ -$ -$ -$ -$ 6s Emergency Hauling over 2500 gallons HOUR 25 -$ -$ -$ -$ 500.00$ 12,500.00$ -$ -$ -$ -$ 7a Adjust storm structures EA 10 -$ -$ -$ -$ 525.00$ 5,250.00$ -$ -$ -$ -$ 7b Underdrains LF 200 -$ -$ -$ -$ 52.50$ 10,500.00$ -$ -$ -$ -$ 7c Build Up type Structures EA 10 -$ -$ -$ -$ 525.00$ 5,250.00$ -$ -$ -$ -$ 7d Precast Type EA 10 -$ -$ -$ -$ 1,050.00$ 10,500.00$ -$ -$ -$ -$ Page 6 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 7e Gabions and Mattresses CY 10 -$ -$ -$ -$ 210.00$ 2,100.00$ -$ -$ -$ -$ 8a Seeding SF 25,000 -$ -$ -$ -$ 0.10$ 2,500.00$ -$ -$ -$ -$ 8b Sodding SF 75,000 -$ -$ -$ -$ 1.00$ 75,000.00$ -$ -$ -$ -$ 8c Tree protection EA 250 -$ -$ -$ -$ 100.00$ 25,000.00$ -$ -$ -$ -$ 8d Tree Removal (<6" Trunk Diameter)EA 5 -$ -$ -$ -$ 753.92$ 3,769.60$ -$ -$ -$ -$ 8e Tree Removal (6"-12" Trunk Diameter)EA 3 -$ -$ -$ -$ 1,960.19$ 5,880.57$ -$ -$ -$ -$ 8f Tree Removal (13"-18" Trunk Diameter)EA 3 -$ -$ -$ -$ 4,825.09$ 14,475.27$ -$ -$ -$ -$ 8g Tree Removal (>18" Trunk Diameter)EA 3 -$ -$ -$ -$ 6,031.36$ 18,094.08$ -$ -$ -$ -$ 9a Full Width Milling (Up to 2")SY 5,500 -$ -$ -$ -$ 42.00$ 231,000.00$ -$ -$ -$ -$ 9b Full Width Milling (2" to 4")SY 5,500 -$ -$ -$ -$ 42.00$ 231,000.00$ -$ -$ -$ -$ 9c SP 12.5 Asphalt Concrete Resurfacing TN 500 -$ -$ -$ -$ 450.00$ 225,000.00$ -$ -$ -$ -$ 9d SP 9.5 Asphalt Concrete Resurfacing TN 500 -$ -$ -$ -$ 450.00$ 225,000.00$ -$ -$ -$ -$ 9e Pavement Marking - Crosswalks (Lane)LF 500 -$ -$ -$ -$ 24.00$ 12,000.00$ -$ -$ -$ -$ 9f Pavement Marking - Stop Bars (Lane)EA 200 -$ -$ -$ -$ 156.00$ 31,200.00$ -$ -$ -$ -$ 9g Pavement Marking - School Crossing/RR EA 50 -$ -$ -$ -$ 240.00$ 12,000.00$ -$ -$ -$ -$ 9h Pavement Marking - Turn, Straight, Combo Arrows EA 50 -$ -$ -$ -$ 180.00$ 9,000.00$ -$ -$ -$ -$ 9i Pavement Marking - Dashed (White, Yellow or Double Yellow) LF 500 -$ -$ -$ -$ 8.40$ 4,200.00$ -$ -$ -$ -$ 9j Pavement Marking - Solid White LF 250 -$ -$ -$ -$ 8.40$ 2,100.00$ -$ -$ -$ -$ 9k Pavement Marking - Solid Double Yellow LF 250 -$ -$ -$ -$ 8.40$ 2,100.00$ -$ -$ -$ -$ 9l Pavement Marking - Solid Yellow LF 250 -$ -$ -$ -$ 8.40$ 2,100.00$ -$ -$ -$ -$ 9m Temporary Pavement Marking - Turn, Straight, Combo Arrows EA 250 -$ -$ -$ -$ 180.00$ 45,000.00$ -$ -$ -$ -$ 9n Preparation, Installation and Maintenance of Project Signs LS 25 -$ -$ -$ -$ 120.00$ 3,000.00$ -$ -$ -$ -$ 9o Temporary Pavement Marking - Dashed (White, Yellow or Double Yellow) LF 250 -$ -$ -$ -$ 4.80$ 1,200.00$ -$ -$ -$ -$ 9p Temporary Pavement Marking - Solid White LF 250 -$ -$ -$ -$ 4.80$ 1,200.00$ -$ -$ -$ -$ 9q Temporary Pavement Marking - Solid Double Yellow LF 250 -$ -$ -$ -$ 4.80$ 1,200.00$ -$ -$ -$ -$ 9r Temporary Pavement Marking - Solid Yellow LF 250 -$ -$ -$ -$ 4.80$ 1,200.00$ -$ -$ -$ -$ 9s Remove and replace type I Curb (City Index 101 - Sheet 1 of 2) LF 500 -$ -$ -$ -$ 66.00$ 33,000.00$ -$ -$ -$ -$ 9t Remove and replace valley gutter curb (City index 101 - Sheet 202) LF 500 -$ -$ -$ -$ 110.40$ 55,200.00$ -$ -$ -$ -$ 9u Construct 5 foot wide ADA Ramp (City Index 109 - Sheet 2 of 3) EA 500 -$ -$ -$ -$ 300.00$ 150,000.00$ -$ -$ -$ -$ 9v Remove and Replace Concrete Sidewalk,(4"Min thickness) SF 500 -$ -$ -$ -$ 15.00$ 7,500.00$ -$ -$ -$ -$ 9w Remove and Replace Concrete Sidewalk,(6"Min thickness) SF 500 -$ -$ -$ -$ 25.00$ 12,500.00$ -$ -$ -$ -$ Materials Landscaping/Restoration Page 7 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 9x Remove and Replace Concrete Driveway SY 250 -$ -$ -$ -$ 155.00$ 38,750.00$ -$ -$ -$ -$ 9y 3000 psi Concrete CY 50 -$ -$ -$ -$ 360.00$ 18,000.00$ -$ -$ -$ -$ 9z Off Site Selected Fill CY 1,500 -$ -$ -$ -$ 30.00$ 45,000.00$ -$ -$ -$ -$ 9aa Limerock Base Material TON 1,000 -$ -$ -$ -$ 100.00$ 100,000.00$ -$ -$ -$ -$ 9bb # 57 Washed Stone TON 750 -$ -$ -$ -$ 60.00$ 45,000.00$ -$ -$ -$ -$ 9cc Crushed Concrete Base Material TON 750 -$ -$ -$ -$ 130.00$ 97,500.00$ -$ -$ -$ -$ 9dd Stabilized Subgrade TON 750 -$ -$ -$ -$ 73.62$ 55,215.00$ -$ -$ -$ -$ 9ee Removal of Unsuitable Soil TON 50 -$ -$ -$ -$ 60.00$ 3,000.00$ -$ -$ -$ -$ 9ff Rip Rap TON 25 -$ -$ -$ -$ 240.00$ 6,000.00$ -$ -$ -$ -$ 9gg Flowable Fill CY 25 -$ -$ -$ -$ 240.00$ 6,000.00$ -$ -$ -$ -$ 9hh Brick Pavers SY 100 -$ -$ -$ -$ 90.00$ 9,000.00$ -$ -$ -$ -$ 9ii Brick Paver Level Sand CY 10 -$ -$ -$ -$ 36.00$ 360.00$ -$ -$ -$ -$ Well Point Dewatering 10 Well Point Dewatering LF/DAY 2,000 -$ -$ -$ -$ 28.60$ 57,200.00$ -$ -$ -$ -$ Manholes and Gravity Main Appurtenances 11a Built up Type Manhole-4' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 250 -$ -$ -$ -$ 300.00$ 75,000.00$ -$ -$ -$ -$ 11b Built up Type Manhole-5' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 -$ -$ -$ -$ 300.00$ 7,500.00$ -$ -$ -$ -$ 11c Built up Type Manhole-6' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 -$ -$ -$ -$ 300.00$ 7,500.00$ -$ -$ -$ -$ 11d Precast Type Manhole-4' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 250 -$ -$ -$ -$ 1,000.00$ 250,000.00$ -$ -$ -$ -$ 11e Precast Type Manhole-5' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 -$ -$ -$ -$ 1,300.00$ 32,500.00$ -$ -$ -$ -$ 11f Precast Type Manhole-6' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 -$ -$ -$ -$ 1,500.00$ 37,500.00$ -$ -$ -$ -$ 11g Manhole Drop EA 10 -$ -$ -$ -$ 500.00$ 5,000.00$ -$ -$ -$ -$ 11h HDPE Adjustment Ring EA 5 -$ -$ -$ -$ 75.00$ 375.00$ -$ -$ -$ -$ 11i City’s standard manhole ring EA 30 -$ -$ -$ -$ 1,100.00$ 33,000.00$ -$ -$ -$ -$ 11j City’s standard manhole cover EA 30 -$ -$ -$ -$ 550.00$ 16,500.00$ -$ -$ -$ -$ 11k Abatement Inserts (dish/pan)EA 10 -$ -$ -$ -$ 220.00$ 2,200.00$ -$ -$ -$ -$ 11l Furnish and install Cleanout EA 500 -$ -$ -$ -$ 500.00$ 250,000.00$ -$ -$ -$ -$ 11m Furnish and install Two-way Cleanouts EA 10 -$ -$ -$ -$ 500.00$ 5,000.00$ -$ -$ -$ -$ 11n Bench/invert Repair - Replacement EA 70 -$ -$ -$ -$ 750.00$ 52,500.00$ -$ -$ -$ -$ 11o Injection grouting as required to stop infiltration and inflow GAL 1,000 -$ -$ -$ -$ 275.00$ 275,000.00$ -$ -$ -$ -$ 11p Manhole clean/jet-vac EA 40 -$ -$ -$ -$ 150.00$ 6,000.00$ -$ -$ -$ -$ 11q Remove existing liner for 4’ diameter manhole VF 750 -$ -$ -$ -$ 165.00$ 123,750.00$ -$ -$ -$ -$ 11r Remove existing liner for 5’ diameter manhole VF 750 -$ -$ -$ -$ 220.00$ 165,000.00$ -$ -$ -$ -$ 11s Remove existing liner for 6’ diameter manhole VF 750 -$ -$ -$ -$ 260.00$ 195,000.00$ -$ -$ -$ -$ 11t Reset/Adjust Frame and Cover EA 25 -$ -$ -$ -$ 500.00$ 12,500.00$ -$ -$ -$ -$ Page 8 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 11u Replace Frame and Cover EA 250 -$ -$ -$ -$ 1,500.00$ 375,000.00$ -$ -$ -$ -$ 11v Seal manhole frame to corbel connection EA 250 -$ -$ -$ -$ 225.00$ 56,250.00$ -$ -$ -$ -$ 11w Rear easement access EA 30 -$ -$ -$ -$ 1,500.00$ 45,000.00$ -$ -$ -$ -$ Manhole Surfacing (Epoxy) - Manhole Coating Product: Raven 405 12a Liner system for 4’ diameter manhole-125 MILS VF 1,500 -$ -$ -$ -$ 295.00$ 442,500.00$ -$ -$ -$ -$ 12b Liner System for 4' diameter manhole-250 MILS VF 1,500 -$ -$ -$ -$ 400.00$ 600,000.00$ -$ -$ -$ -$ 12c Liner system for 5’ diameter manhole-125 MILS VF 1,500 -$ -$ -$ -$ 368.75$ 553,125.00$ -$ -$ -$ -$ 12d Liner System for 5' diameter manhole-250 MILS VF 1,500 -$ -$ -$ -$ 500.00$ 750,000.00$ -$ -$ -$ -$ 12e Liner system for 6’ diameter manhole-125 MILS VF 1,500 -$ -$ -$ -$ 375.00$ 562,500.00$ -$ -$ -$ -$ 12f Liner System for 6' diameter manhole-250 MILS VF 1,500 -$ -$ -$ -$ 500.00$ 750,000.00$ -$ -$ -$ -$ Manhole Surfacing (Cementitious) - Manhole Coating Product: Strong Seal MS-2C Coating System 13a Liner system for 4’ diameter manhole - 1/2 inch VF 500 -$ -$ -$ -$ 195.00$ 97,500.00$ -$ -$ -$ -$ 13b Liner system for 5’ diameter manhole-1/2 inch VF 300 -$ -$ -$ -$ 245.00$ 73,500.00$ -$ -$ -$ -$ 13c Liner system for 6’ diameter manhole- 1/2 inch VF 200 -$ -$ -$ -$ 310.00$ 62,000.00$ -$ -$ -$ -$ Manhole Surfacing (Polyurethane) - Manhole Coating Product: Spraywall 14a Liner system for 4’ diameter manhole-125 MILS VF 1,500 -$ -$ -$ -$ 295.00$ 442,500.00$ -$ -$ -$ -$ 14b Liner System for 4' diameter manhole-250 MILS VF 1,500 -$ -$ -$ -$ 400.00$ 600,000.00$ -$ -$ -$ -$ 14c Liner system for 5’diameter manhole-125 MILS VF 1,500 -$ -$ -$ -$ 368.75$ 553,125.00$ -$ -$ -$ -$ 14d Liner System for 5' diameter manhole-250 MILS VF 1,500 -$ -$ -$ -$ 500.00$ 750,000.00$ -$ -$ -$ -$ 14e Liner system for 6’diameter manhole-125 MILS VF 1,500 -$ -$ -$ -$ 375.00$ 562,500.00$ -$ -$ -$ -$ 14f Liner System for 6' diameter manhole-250 MILS VF 1,500 -$ -$ -$ -$ 500.00$ 750,000.00$ -$ -$ -$ -$ Lateral Replacement and Lateral CIPP Furnish and replace existing service lateral from sewer main to new cleanout location (6"-8" Dia.) 15a Up to 5' deep LF 800 -$ -$ -$ -$ 660.00$ 528,000.00$ -$ -$ -$ -$ 15c More than 5' and up to 10' deep LF 500 -$ -$ -$ -$ 770.00$ 385,000.00$ -$ -$ -$ -$ 15c More than 10' and up to 15' deep LF 300 -$ -$ -$ -$ 880.00$ 264,000.00$ -$ -$ -$ -$ 15d More than 15' and up to 20' deep LF 200 -$ -$ -$ -$ 1,650.00$ 330,000.00$ -$ -$ -$ -$ Trenchless (CIPP) reconstruction of sewer lateral, CCTV and cleaning 16a 4” Dia. Sanitary Sewer Lat. 4.0 mm LF 500 -$ -$ -$ -$ 225.00$ 112,500.00$ -$ -$ -$ -$ 16b 6” Dia. Sanitary Sewer Lat. 6.0 mm LF 300 -$ -$ -$ -$ 250.00$ 75,000.00$ -$ -$ -$ -$ 16c 8” Dia. Sanitary Sewer Lat. 6.0 mm LF 50 -$ -$ -$ -$ 275.00$ 13,750.00$ -$ -$ -$ -$ Grout Fill and Abandon Main 17a 2"-6"LF 7,500 -$ -$ -$ -$ 15.00$ 112,500.00$ -$ -$ -$ -$ 17b 8"-12"LF 7,500 -$ -$ -$ -$ 16.00$ 120,000.00$ -$ -$ -$ -$ 17c 16"-24"LF 5,000 -$ -$ -$ -$ 20.00$ 100,000.00$ -$ -$ -$ -$ 17d >30"LF 5,000 -$ -$ -$ -$ 50.00$ 250,000.00$ -$ -$ -$ -$ Remove Abandoned Main (if not already removing for replacing) 18a 2"-6"LF 5,000 -$ -$ -$ -$ 22.10$ 110,500.00$ -$ -$ -$ -$ 18b 8"-12"LF 5,000 -$ -$ -$ -$ 29.46$ 147,300.00$ -$ -$ -$ -$ 18c 16"-24"LF 2,000 -$ -$ -$ -$ 44.20$ 88,400.00$ -$ -$ -$ -$ 18d >30"LF 500 -$ -$ -$ -$ 58.92$ 29,460.00$ -$ -$ -$ -$ Gravity Mains PVC Gravity Mains (Inclusive of all Labor, Material, and Associated Restraints) Page 9 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 19a 4” diameter (0' to 5')LF 5 -$ -$ -$ -$ 544.50$ 2,722.50$ -$ -$ -$ -$ 19b 4” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 907.50$ 4,537.50$ -$ -$ -$ -$ 19c 4” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,255.98$ 6,279.90$ -$ -$ -$ -$ 19d 4” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,254.80$ 11,274.00$ -$ -$ -$ -$ 19e 6” diameter (0' to 5')LF 25 -$ -$ -$ -$ 544.50$ 13,612.50$ -$ -$ -$ -$ 19f 6” diameter (5.1' to 10')LF 25 -$ -$ -$ -$ 914.76$ 22,869.00$ -$ -$ -$ -$ 19g 6” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,306.80$ 6,534.00$ -$ -$ -$ -$ 19h 6” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 3,305.18$ 16,525.90$ -$ -$ -$ -$ 19i 8” diameter (0' to 5')LF 1,000 -$ -$ -$ -$ 551.76$ 551,760.00$ -$ -$ -$ -$ 19j 8” diameter (5.1' to 10')LF 1,000 -$ -$ -$ -$ 965.58$ 965,580.00$ -$ -$ -$ -$ 19k 8” diameter (10.1' to 15')LF 500 -$ -$ -$ -$ 1,314.06$ 657,030.00$ -$ -$ -$ -$ 19l 8” diameter (15.1' to 20')LF 500 -$ -$ -$ -$ 2,261.62$ 1,130,810.00$ -$ -$ -$ -$ 19m 10” diameter (0' to 5')LF 1,000 -$ -$ -$ -$ 559.02$ 559,020.00$ -$ -$ -$ -$ 19n 10” diameter (5.1' to 10')LF 1,000 -$ -$ -$ -$ 972.84$ 972,840.00$ -$ -$ -$ -$ 19o 10” diameter (10.1' to 15')LF 500 -$ -$ -$ -$ 1,277.76$ 638,880.00$ -$ -$ -$ -$ 19p 10” diameter (15.1' to 20')LF 500 -$ -$ -$ -$ 2,268.88$ 1,134,440.00$ -$ -$ -$ -$ 19q 12” diameter (0' to 5')LF 500 -$ -$ -$ -$ 573.54$ 286,770.00$ -$ -$ -$ -$ 19r 12” diameter (5.1' to 10')LF 500 -$ -$ -$ -$ 936.54$ 468,270.00$ -$ -$ -$ -$ 19s 12” diameter (10.1' to 15')LF 250 -$ -$ -$ -$ 1,285.02$ 321,255.00$ -$ -$ -$ -$ 19t 12” diameter (15.1' to 20')LF 100 -$ -$ -$ -$ 2,082.80$ 208,280.00$ -$ -$ -$ -$ 19u 14”/15" diameter (0' to 5')LF 5 -$ -$ -$ -$ 595.32$ 2,976.60$ -$ -$ -$ -$ 19v 14”/15" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 965.58$ 4,827.90$ -$ -$ -$ -$ 19w 14”/15" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,306.80$ 6,534.00$ -$ -$ -$ -$ 19x 14”/15" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,305.00$ 11,525.00$ -$ -$ -$ -$ 19y 16”/18" diameter (0' to 5')LF 5 -$ -$ -$ -$ 776.82$ 3,884.10$ -$ -$ -$ -$ 19z 16”/18" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 980.10$ 4,900.50$ -$ -$ -$ -$ 19aa 16”/18" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,328.58$ 6,642.90$ -$ -$ -$ -$ 19bb 16”/18" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,319.70$ 11,598.50$ -$ -$ -$ -$ 19cc 20”/21" diameter (0' to 5')LF 5 -$ -$ -$ -$ 653.40$ 3,267.00$ -$ -$ -$ -$ 19dd 20”/21" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,016.40$ 5,082.00$ -$ -$ -$ -$ 19ee 20”/21" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,364.88$ 6,824.40$ -$ -$ -$ -$ 19ff 20”/21" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,363.26$ 11,816.30$ -$ -$ -$ -$ 19gg 24” diameter (0' to 5')LF 5 -$ -$ -$ -$ 784.08$ 3,920.40$ -$ -$ -$ -$ 19hh 24” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,183.38$ 5,916.90$ -$ -$ -$ -$ 19ii 24” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,575.42$ 7,877.10$ -$ -$ -$ -$ 19jj 24” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,675.44$ 13,377.20$ -$ -$ -$ -$ 19kk 30” diameter (0' to 5')LF 5 -$ -$ -$ -$ 929.28$ 4,646.40$ -$ -$ -$ -$ 19ll 30” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,328.58$ 6,642.90$ -$ -$ -$ -$ 19mm 30” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,720.62$ 8,603.10$ -$ -$ -$ -$ 19nn 30” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,813.88$ 14,069.40$ -$ -$ -$ -$ 19oo 36” diameter (0' to 5')LF 5 -$ -$ -$ -$ 1,081.74$ 5,408.70$ -$ -$ -$ -$ 19pp 36” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,481.04$ 7,405.20$ -$ -$ -$ -$ Page 10 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 19qq 36” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,873.08$ 9,365.40$ -$ -$ -$ -$ 19rr 36” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,719.00$ 13,595.00$ -$ -$ -$ -$ HDPE (Inclusive of all Labor, Material, and Associated Restraints) 20a 4” diameter (0' to 5')LF 5 -$ -$ -$ -$ 206.25$ 1,031.25$ -$ -$ -$ -$ 20b 4” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 343.75$ 1,718.75$ -$ -$ -$ -$ 20c 4” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 475.75$ 2,378.75$ -$ -$ -$ -$ 20d 4” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,061.50$ 5,307.50$ -$ -$ -$ -$ 20e 6” diameter (0' to 5')LF 25 -$ -$ -$ -$ 206.25$ 5,156.25$ -$ -$ -$ -$ 20f 6” diameter (5.1' to 10')LF 25 -$ -$ -$ -$ 346.50$ 8,662.50$ -$ -$ -$ -$ 20g 6” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 495.00$ 2,475.00$ -$ -$ -$ -$ 20h 6” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,130.75$ 5,653.75$ -$ -$ -$ -$ 20i 8” diameter (0' to 5')LF 50 -$ -$ -$ -$ 209.00$ 10,450.00$ -$ -$ -$ -$ 20j 8” diameter (5.1' to 10')LF 50 -$ -$ -$ -$ 365.75$ 18,287.50$ -$ -$ -$ -$ 20k 8” diameter (10.1' to 15')LF 10 -$ -$ -$ -$ 497.75$ 4,977.50$ -$ -$ -$ -$ 20l 8” diameter (15.1' to 20')LF 10 -$ -$ -$ -$ 1,114.25$ 11,142.50$ -$ -$ -$ -$ 20m 10” diameter (0' to 5')LF 100 -$ -$ -$ -$ 211.75$ 21,175.00$ -$ -$ -$ -$ 20n 10” diameter (5.1' to 10')LF 100 -$ -$ -$ -$ 368.50$ 36,850.00$ -$ -$ -$ -$ 20o 10” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 484.00$ 2,420.00$ -$ -$ -$ -$ 20p 10” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,117.00$ 5,585.00$ -$ -$ -$ -$ 20q 12” diameter (0' to 5')LF 500 -$ -$ -$ -$ 217.25$ 108,625.00$ -$ -$ -$ -$ 20r 12” diameter (5.1' to 10')LF 500 -$ -$ -$ -$ 354.75$ 177,375.00$ -$ -$ -$ -$ 20s 12” diameter (10.1' to 15')LF 250 -$ -$ -$ -$ 486.75$ 121,687.50$ -$ -$ -$ -$ 20t 12” diameter (15.1' to 20')LF 100 -$ -$ -$ -$ 1,122.00$ 112,200.00$ -$ -$ -$ -$ 20u 14”/15" diameter (0' to 5')LF 5 -$ -$ -$ -$ 225.50$ 1,127.50$ -$ -$ -$ -$ 20v 14”/15" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 365.75$ 1,828.75$ -$ -$ -$ -$ 20w 14”/15" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 495.00$ 2,475.00$ -$ -$ -$ -$ 20x 14”/15" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,130.75$ 5,653.75$ -$ -$ -$ -$ 20y 16”/18" diameter (0' to 5')LF 5 -$ -$ -$ -$ 294.25$ 1,471.25$ -$ -$ -$ -$ 20z 16”/18" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 371.25$ 1,856.25$ -$ -$ -$ -$ 20aa 16”/18" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 503.25$ 2,516.25$ -$ -$ -$ -$ 20bb 16”/18" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,136.25$ 5,681.25$ -$ -$ -$ -$ 20cc 20”/21" diameter (0' to 5')LF 5 -$ -$ -$ -$ 247.50$ 1,237.50$ -$ -$ -$ -$ 20dd 20”/21" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 385.00$ 1,925.00$ -$ -$ -$ -$ 20ee 20”/21" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 517.00$ 2,585.00$ -$ -$ -$ -$ 20ff 20”/21" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,152.75$ 5,763.75$ -$ -$ -$ -$ 20gg 24” diameter (0' to 5')LF 5 -$ -$ -$ -$ 297.00$ 1,485.00$ -$ -$ -$ -$ 20hh 24” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 448.25$ 2,241.25$ -$ -$ -$ -$ 20ii 24” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 596.75$ 2,983.75$ -$ -$ -$ -$ 20jj 24” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,271.00$ 6,355.00$ -$ -$ -$ -$ 20kk 30” diameter (0' to 5')LF 5 -$ -$ -$ -$ 352.00$ 1,760.00$ -$ -$ -$ -$ 20ll 30” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 503.25$ 2,516.25$ -$ -$ -$ -$ 20mm 30” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 651.75$ 3,258.75$ -$ -$ -$ -$ Page 11 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 20nn 30” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,323.25$ 6,616.25$ -$ -$ -$ -$ 20oo 36” diameter (0' to 5')LF 5 -$ -$ -$ -$ 409.75$ 2,048.75$ -$ -$ -$ -$ 20pp 36” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 561.00$ 2,805.00$ -$ -$ -$ -$ 20qq 36” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 709.50$ 3,547.50$ -$ -$ -$ -$ 20rr 36” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,287.50$ 6,437.50$ -$ -$ -$ -$ Force Main PVC Force Main (Inclusive of all Labor, Material, and Associated Restraints) 21a 4” diameter (0' to 5')LF 25 -$ -$ -$ -$ 499.13$ 12,478.25$ -$ -$ -$ -$ 21b 4” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 831.88$ 4,159.40$ -$ -$ -$ -$ 21c 4” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,151.32$ 5,756.60$ -$ -$ -$ -$ 21d 4” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,899.83$ 9,499.15$ -$ -$ -$ -$ 21e 6” diameter (0' to 5')LF 25 -$ -$ -$ -$ 499.13$ 12,478.25$ -$ -$ -$ -$ 21f 6” diameter (5.1' to 10')LF 25 -$ -$ -$ -$ 838.53$ 20,963.25$ -$ -$ -$ -$ 21g 6” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,197.90$ 5,989.50$ -$ -$ -$ -$ 21h 6” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,946.42$ 9,732.10$ -$ -$ -$ -$ 21i 8” diameter (0' to 5')LF 50 -$ -$ -$ -$ 505.78$ 25,289.00$ -$ -$ -$ -$ 21j 8” diameter (5.1' to 10')LF 50 -$ -$ -$ -$ 885.12$ 44,256.00$ -$ -$ -$ -$ 21k 8” diameter (10.1' to 15')LF 10 -$ -$ -$ -$ 1,204.56$ 12,045.60$ -$ -$ -$ -$ 21l 8” diameter (15.1' to 20')LF 10 -$ -$ -$ -$ 1,906.49$ 19,064.90$ -$ -$ -$ -$ 21m 10” diameter (0' to 5')LF 100 -$ -$ -$ -$ 512.44$ 51,244.00$ -$ -$ -$ -$ 21n 10” diameter (5.1' to 10')LF 100 -$ -$ -$ -$ 891.77$ 89,177.00$ -$ -$ -$ -$ 21o 10” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,171.28$ 5,856.40$ -$ -$ -$ -$ 21p 10” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,913.14$ 9,565.70$ -$ -$ -$ -$ 21q 12” diameter (0' to 5')LF 500 -$ -$ -$ -$ 525.75$ 262,875.00$ -$ -$ -$ -$ 21r 12” diameter (5.1' to 10')LF 500 -$ -$ -$ -$ 858.50$ 429,250.00$ -$ -$ -$ -$ 21s 12” diameter (10.1' to 15')LF 250 -$ -$ -$ -$ 1,177.94$ 294,485.00$ -$ -$ -$ -$ 21t 12” diameter (15.1' to 20')LF 100 -$ -$ -$ -$ 1,826.45$ 182,645.00$ -$ -$ -$ -$ 21u 14”/15" diameter (0' to 5')LF 5 -$ -$ -$ -$ 545.71$ 2,728.55$ -$ -$ -$ -$ 21v 14”/15" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 885.12$ 4,425.60$ -$ -$ -$ -$ 21w 14”/15" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,197.90$ 5,989.50$ -$ -$ -$ -$ 21x 14”/15" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,946.42$ 9,732.10$ -$ -$ -$ -$ 21y 16”/18" diameter (0' to 5')LF 5 -$ -$ -$ -$ 712.09$ 3,560.45$ -$ -$ -$ -$ 21z 16”/18" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 898.43$ 4,492.15$ -$ -$ -$ -$ 21aa 16”/18" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,217.87$ 6,089.35$ -$ -$ -$ -$ 21bb 16”/18" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,959.73$ 9,798.65$ -$ -$ -$ -$ 21cc 20”/21" diameter (0' to 5')LF 5 -$ -$ -$ -$ 598.95$ 2,994.75$ -$ -$ -$ -$ 21dd 20”/21" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 931.70$ 4,658.50$ -$ -$ -$ -$ 21ee 20”/21" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,251.14$ 6,255.70$ -$ -$ -$ -$ 21ff 20”/21" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,999.66$ 9,998.30$ -$ -$ -$ -$ 21gg 24” diameter (0' to 5')LF 5 -$ -$ -$ -$ 718.74$ 3,593.70$ -$ -$ -$ -$ 21hh 24” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,084.77$ 5,423.85$ -$ -$ -$ -$ 21ii 24” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,444.14$ 7,220.70$ -$ -$ -$ -$ Page 12 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 21jj 24” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,285.82$ 11,429.10$ -$ -$ -$ -$ 21kk 30” diameter (0' to 5')LF 5 -$ -$ -$ -$ 851.84$ 4,259.20$ -$ -$ -$ -$ 21ll 30” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,217.87$ 6,089.35$ -$ -$ -$ -$ 21mm 30” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,577.24$ 7,886.20$ -$ -$ -$ -$ 21nn 30” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,412.27$ 12,061.35$ -$ -$ -$ -$ 21oo 36” diameter (0' to 5')LF 5 -$ -$ -$ -$ 991.60$ 4,958.00$ -$ -$ -$ -$ 21pp 36” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,357.62$ 6,788.10$ -$ -$ -$ -$ 21qq 36” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,716.99$ 8,584.95$ -$ -$ -$ -$ 21rr 36” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,325.75$ 11,628.75$ -$ -$ -$ -$ DUCTILE IRON (Inclusive of all Labor, Material, and Associated Restraints)22a 4” diameter (0' to 5')LF 5 -$ -$ -$ -$ 559.02$ 2,795.10$ -$ -$ -$ -$ 22b 4” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 891.77$ 4,458.85$ -$ -$ -$ -$ 22c 4” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,157.97$ 5,789.85$ -$ -$ -$ -$ 22d 4” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,859.90$ 9,299.50$ -$ -$ -$ -$ 22e 6” diameter (0' to 5')LF 25 -$ -$ -$ -$ 545.71$ 13,642.75$ -$ -$ -$ -$ 22f 6” diameter (5.1' to 10')LF 25 -$ -$ -$ -$ 878.46$ 21,961.50$ -$ -$ -$ -$ 22g 6” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,191.25$ 5,956.25$ -$ -$ -$ -$ 22h 6” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,919.80$ 9,599.00$ -$ -$ -$ -$ 22i 8” diameter (0' to 5')LF 50 -$ -$ -$ -$ 565.68$ 28,284.00$ -$ -$ -$ -$ 22j 8” diameter (5.1' to 10')LF 50 -$ -$ -$ -$ 898.43$ 44,921.50$ -$ -$ -$ -$ 22k 8” diameter (10.1' to 15')LF 10 -$ -$ -$ -$ 1,177.94$ 11,779.40$ -$ -$ -$ -$ 22l 8” diameter (15.1' to 20')LF 10 -$ -$ -$ -$ 1,966.38$ 19,663.80$ -$ -$ -$ -$ 22m 10” diameter (0' to 5')LF 100 -$ -$ -$ -$ 752.02$ 75,202.00$ -$ -$ -$ -$ 22n 10” diameter (5.1' to 10')LF 100 -$ -$ -$ -$ 785.29$ 78,529.00$ -$ -$ -$ -$ 22o 10” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,237.83$ 6,189.15$ -$ -$ -$ -$ 22p 10” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,986.35$ 9,931.75$ -$ -$ -$ -$ 22q 12” diameter (0' to 5')LF 500 -$ -$ -$ -$ 605.61$ 302,805.00$ -$ -$ -$ -$ 22r 12” diameter (5.1' to 10')LF 500 -$ -$ -$ -$ 938.36$ 469,180.00$ -$ -$ -$ -$ 22s 12” diameter (10.1' to 15')LF 250 -$ -$ -$ -$ 1,104.73$ 276,182.50$ -$ -$ -$ -$ 22t 12” diameter (15.1' to 20')LF 100 -$ -$ -$ -$ 1,796.31$ 179,631.00$ -$ -$ -$ -$ 22u 14”/15" diameter (0' to 5')LF 5 -$ -$ -$ -$ 632.23$ 3,161.15$ -$ -$ -$ -$ 22v 14”/15" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 964.98$ 4,824.90$ -$ -$ -$ -$ 22w 14”/15" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,277.76$ 6,388.80$ -$ -$ -$ -$ 22x 14”/15" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,032.93$ 10,164.65$ -$ -$ -$ -$ 22y 16”/18" diameter (0' to 5')LF 5 -$ -$ -$ -$ 678.81$ 3,394.05$ -$ -$ -$ -$ 22z 16”/18" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 798.60$ 3,993.00$ -$ -$ -$ -$ 22aa 16”/18" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 838.53$ 4,192.65$ -$ -$ -$ -$ 22bb 16”/18" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,072.86$ 10,364.30$ -$ -$ -$ -$ 22cc 20”/21" diameter (0' to 5')LF 5 -$ -$ -$ -$ 692.12$ 3,460.60$ -$ -$ -$ -$ 22dd 20”/21" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,024.87$ 5,124.35$ -$ -$ -$ -$ 22ee 20”/21" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,331.00$ 6,655.00$ -$ -$ -$ -$ 22ff 20”/21" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,092.83$ 10,464.15$ -$ -$ -$ -$ Page 13 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 22gg 24” diameter (0' to 5')LF 5 -$ -$ -$ -$ 811.91$ 4,059.55$ -$ -$ -$ -$ 22hh 24” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,177.94$ 5,889.70$ -$ -$ -$ -$ 22ii 24” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,537.31$ 7,686.55$ -$ -$ -$ -$ 22jj 24” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,378.99$ 11,894.95$ -$ -$ -$ -$ 22kk 30” diameter (0' to 5')LF 5 -$ -$ -$ -$ 898.43$ 4,492.15$ -$ -$ -$ -$ 22ll 30” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,264.45$ 6,322.25$ -$ -$ -$ -$ 22mm 30” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,623.82$ 8,119.10$ -$ -$ -$ -$ 22nn 30” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,465.51$ 12,327.55$ -$ -$ -$ -$ 22oo 36” diameter (0' to 5')LF 5 -$ -$ -$ -$ 991.60$ 4,958.00$ -$ -$ -$ -$ 22pp 36” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 1,357.62$ 6,788.10$ -$ -$ -$ -$ 22qq 36” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 1,716.99$ 8,584.95$ -$ -$ -$ -$ 22rr 36” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 2,558.68$ 12,793.40$ -$ -$ -$ -$ HDPE (Inclusive of all Labor, Material, and Associated Restraints) 23a 4” diameter (0' to 5')LF 5 -$ -$ -$ -$ 206.25$ 1,031.25$ -$ -$ -$ -$ 23b 4” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 343.75$ 1,718.75$ -$ -$ -$ -$ 23c 4” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 475.75$ 2,378.75$ -$ -$ -$ -$ 23d 4” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,111.50$ 5,557.50$ -$ -$ -$ -$ 23e 6” diameter (0' to 5')LF 25 -$ -$ -$ -$ 206.25$ 5,156.25$ -$ -$ -$ -$ 23f 6” diameter (5.1' to 10')LF 25 -$ -$ -$ -$ 346.50$ 8,662.50$ -$ -$ -$ -$ 23g 6” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 495.00$ 2,475.00$ -$ -$ -$ -$ 23h 6” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,130.75$ 5,653.75$ -$ -$ -$ -$ 23i 8” diameter (0' to 5')LF 50 -$ -$ -$ -$ 209.00$ 10,450.00$ -$ -$ -$ -$ 23j 8” diameter (5.1' to 10')LF 50 -$ -$ -$ -$ 365.75$ 18,287.50$ -$ -$ -$ -$ 23k 8” diameter (10.1' to 15')LF 10 -$ -$ -$ -$ 497.75$ 4,977.50$ -$ -$ -$ -$ 23l 8” diameter (15.1' to 20')LF 10 -$ -$ -$ -$ 1,114.25$ 11,142.50$ -$ -$ -$ -$ 23m 10” diameter (0' to 5')LF 100 -$ -$ -$ -$ 211.75$ 21,175.00$ -$ -$ -$ -$ 23n 10” diameter (5.1' to 10')LF 100 -$ -$ -$ -$ 368.50$ 36,850.00$ -$ -$ -$ -$ 23o 10” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 484.00$ 2,420.00$ -$ -$ -$ -$ 23p 10” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,117.00$ 5,585.00$ -$ -$ -$ -$ 23q 12” diameter (0' to 5')LF 500 -$ -$ -$ -$ 217.25$ 108,625.00$ -$ -$ -$ -$ 23r 12” diameter (5.1' to 10')LF 500 -$ -$ -$ -$ 354.75$ 177,375.00$ -$ -$ -$ -$ 23s 12” diameter (10.1' to 15')LF 250 -$ -$ -$ -$ 486.75$ 121,687.50$ -$ -$ -$ -$ 23t 12” diameter (15.1' to 20')LF 100 -$ -$ -$ -$ 1,122.00$ 112,200.00$ -$ -$ -$ -$ 23u 14”/15" diameter (0' to 5')LF 5 -$ -$ -$ -$ 225.50$ 1,127.50$ -$ -$ -$ -$ 23v 14”/15" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 365.75$ 1,828.75$ -$ -$ -$ -$ 23w 14”/15" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 495.00$ 2,475.00$ -$ -$ -$ -$ 23x 14”/15" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,130.75$ 5,653.75$ -$ -$ -$ -$ 23y 16”/18" diameter (0' to 5')LF 5 -$ -$ -$ -$ 294.25$ 1,471.25$ -$ -$ -$ -$ 23z 16”/18" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 371.25$ 1,856.25$ -$ -$ -$ -$ 23aa 16”/18" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 503.25$ 2,516.25$ -$ -$ -$ -$ 23bb 16”/18" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,136.25$ 5,681.25$ -$ -$ -$ -$ 23cc 20”/21" diameter (0' to 5')LF 5 -$ -$ -$ -$ 247.50$ 1,237.50$ -$ -$ -$ -$ Page 14 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 23dd 20”/21" diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 385.00$ 1,925.00$ -$ -$ -$ -$ 23ee 20”/21" diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 517.00$ 2,585.00$ -$ -$ -$ -$ 23ff 20”/21" diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,152.75$ 5,763.75$ -$ -$ -$ -$ 23gg 24” diameter (0' to 5')LF 5 -$ -$ -$ -$ 297.00$ 1,485.00$ -$ -$ -$ -$ 23hh 24” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 448.25$ 2,241.25$ -$ -$ -$ -$ 23ii 24” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 596.75$ 2,983.75$ -$ -$ -$ -$ 23jj 24” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,271.00$ 6,355.00$ -$ -$ -$ -$ 23kk 30” diameter (0' to 5')LF 5 -$ -$ -$ -$ 352.00$ 1,760.00$ -$ -$ -$ -$ 23ll 30” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 503.25$ 2,516.25$ -$ -$ -$ -$ 23mm 30” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 651.75$ 3,258.75$ -$ -$ -$ -$ 23nn 30” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,323.25$ 6,616.25$ -$ -$ -$ -$ 23oo 36” diameter (0' to 5')LF 5 -$ -$ -$ -$ 409.75$ 2,048.75$ -$ -$ -$ -$ 23pp 36” diameter (5.1' to 10')LF 5 -$ -$ -$ -$ 561.00$ 2,805.00$ -$ -$ -$ -$ 23qq 36” diameter (10.1' to 15')LF 5 -$ -$ -$ -$ 709.50$ 3,547.50$ -$ -$ -$ -$ 23rr 36” diameter (15.1' to 20')LF 5 -$ -$ -$ -$ 1,287.50$ 6,437.50$ -$ -$ -$ -$ Force Main Pipe Bursting (Includes connection to existing upstream and downstream force mains) 24a Furnish and Install 4" HDPE Pipe Bursting, DR 11 LF 1,000 -$ -$ -$ -$ 115.50$ 115,500.00$ -$ -$ -$ -$ 24b Furnish and Install 6" HDPE Pipe Bursting, DR 11 LF 1,000 -$ -$ -$ -$ 137.50$ 137,500.00$ -$ -$ -$ -$ 24c Furnish and Install 8" HDPE Pipe Bursting, DR 11 LF 1,000 -$ -$ -$ -$ 154.00$ 154,000.00$ -$ -$ -$ -$ 24d Furnish and Install 10" HDPE Pipe Bursting, DR 11 LF 500 -$ -$ -$ -$ 181.50$ 90,750.00$ -$ -$ -$ -$ 24e Furnish and Install 12" HDPE Pipe Bursting, DR 11 LF 1,000 -$ -$ -$ -$ 203.50$ 203,500.00$ -$ -$ -$ -$ 24f Furnish and Install 16" HDPE Pipe Bursting, DR 11 LF 1,000 -$ -$ -$ -$ 293.70$ 293,700.00$ -$ -$ -$ -$ 24g Furnish and Install 20" HDPE Pipe Bursting, DR 11 LF 1,000 -$ -$ -$ -$ 319.00$ 319,000.00$ -$ -$ -$ -$ 24h Furnish and Install 24" HDPE Pipe Bursting, DR 11 LF 500 -$ -$ -$ -$ 390.50$ 195,250.00$ -$ -$ -$ -$ 24i Furnish and Install 30" HDPE Pipe Bursting, DR 11 LF 500 -$ -$ -$ -$ 577.50$ 288,750.00$ -$ -$ -$ -$ Gravity Main Pipe Bursting (Includes connection to existing upstream and downstream gravity main or manhole) 25a Furnish and Install 8" HDPE Pipe Bursting, to replace 6" or 8" gravity main LF 2,000 -$ -$ -$ -$ 165.00$ 330,000.00$ -$ -$ -$ -$ 25b Furnish and Install 10" HDPE Sanitary Sewer Mains LF 500 -$ -$ -$ -$ 192.50$ 96,250.00$ -$ -$ -$ -$ 25c Furnish and Install 12" HDPE Sanitary Sewer Mains LF 1,000 -$ -$ -$ -$ 220.00$ 220,000.00$ -$ -$ -$ -$ 25d Furnish and Install 15" HDPE Sanitary Sewer Mains LF 100 -$ -$ -$ -$ 258.50$ 25,850.00$ -$ -$ -$ -$ 25e Furnish and Install 18" HDPE Sanitary Sewer Mains LF 1,000 -$ -$ -$ -$ 286.00$ 286,000.00$ -$ -$ -$ -$ 25f Furnish and Install 20" HDPE Sanitary Sewer Mains LF 100 -$ -$ -$ -$ 357.50$ 35,750.00$ -$ -$ -$ -$ 25g Furnish and Install 24" HDPE Sanitary Sewer Mains LF 1,000 -$ -$ -$ -$ 412.50$ 412,500.00$ -$ -$ -$ -$ 25h Furnish and Install 30" HDPE Sanitary Sewer Mains LF 250 -$ -$ -$ -$ 605.00$ 151,250.00$ -$ -$ -$ -$ 25i Furnish and Install 36" HDPE Sanitary Sewer Mains LF 200 -$ -$ -$ -$ 715.00$ 143,000.00$ -$ -$ -$ -$ Ductile Iron Fittings (Tees, Crosses, 90, 45, 22.5, 11.25, Sleeve, and inclusive all necessary restraints) (Protecto 401 Lined) 26a 4” diameter TON 3.00 -$ -$ -$ -$ 70,369.19$ 211,107.57$ -$ -$ -$ -$ 26b 6" diameter TON 3.00 -$ -$ -$ -$ 66,603.92$ 199,811.76$ -$ -$ -$ -$ 26c 8" diameter TON 3.00 -$ -$ -$ -$ 69,164.10$ 207,492.30$ -$ -$ -$ -$ 26d 10" diameter TON 3.00 -$ -$ -$ -$ 66,709.94$ 200,129.82$ -$ -$ -$ -$ 26e 12" diameter TON 3.00 -$ -$ -$ -$ 61,378.55$ 184,135.65$ -$ -$ -$ -$ Page 15 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 26f 14" diameter TON 3.00 -$ -$ -$ -$ 57,227.88$ 171,683.64$ -$ -$ -$ -$ 26g 16" diameter TON 3.00 -$ -$ -$ -$ 56,921.49$ 170,764.47$ -$ -$ -$ -$ 26h 18" diameter TON 3.00 -$ -$ -$ -$ 49,693.96$ 149,081.88$ -$ -$ -$ -$ 26i 20" diameter TON 3.00 -$ -$ -$ -$ 51,244.87$ 153,734.61$ -$ -$ -$ -$ 26j 24" diameter TON 3.00 -$ -$ -$ -$ 53,209.95$ 159,629.85$ -$ -$ -$ -$ 26k 30" diameter TON 3.00 -$ -$ -$ -$ 47,866.34$ 143,599.02$ -$ -$ -$ -$ 26l 36" diameter TON 3.00 -$ -$ -$ -$ 51,028.19$ 153,084.57$ -$ -$ -$ -$ Water main replacement (Incidental to Sewer Repair) PVC (Inclusive of all Labor, Material, and Associated Restraints) 27a 4” diameter LF 50 -$ -$ -$ -$ 572.00$ 28,600.00$ -$ -$ -$ -$ 27b 6” diameter LF 50 -$ -$ -$ -$ 577.50$ 28,875.00$ -$ -$ -$ -$ 27c 8” diameter LF 50 -$ -$ -$ -$ 610.50$ 30,525.00$ -$ -$ -$ -$ 27d 10” diameter LF 50 -$ -$ -$ -$ 616.00$ 30,800.00$ -$ -$ -$ -$ 27e 12” diameter LF 50 -$ -$ -$ -$ 594.00$ 29,700.00$ -$ -$ -$ -$ 27f 14” diameter LF 10 -$ -$ -$ -$ 610.50$ 6,105.00$ -$ -$ -$ -$ 27g 18” diameter LF 10 -$ -$ -$ -$ 616.00$ 6,160.00$ -$ -$ -$ -$ 27h 20” diameter LF 10 -$ -$ -$ -$ 643.50$ 6,435.00$ -$ -$ -$ -$ 27i 24” diameter LF 10 -$ -$ -$ -$ 748.00$ 7,480.00$ -$ -$ -$ -$ 27j 30” diameter LF 10 -$ -$ -$ -$ 836.00$ 8,360.00$ -$ -$ -$ -$ 27k 36” diameter LF 10 -$ -$ -$ -$ 935.00$ 9,350.00$ -$ -$ -$ -$ DUCTILE IRON (Inclusive of all Labor, Material, and Associated Restraints) 28a 4” diameter LF 10 -$ -$ -$ -$ 605.00$ 6,050.00$ -$ -$ -$ -$ 28b 6” diameter LF 25 -$ -$ -$ -$ 616.00$ 15,400.00$ -$ -$ -$ -$ 28c 8” diameter LF 50 -$ -$ -$ -$ 621.50$ 31,075.00$ -$ -$ -$ -$ 28d 10” diameter LF 10 -$ -$ -$ -$ 632.50$ 6,325.00$ -$ -$ -$ -$ 28e 12” diameter LF 10 -$ -$ -$ -$ 649.00$ 6,490.00$ -$ -$ -$ -$ 28f 14” diameter LF 5 -$ -$ -$ -$ 665.50$ 3,327.50$ -$ -$ -$ -$ 28g 18” diameter LF 5 -$ -$ -$ -$ 693.00$ 3,465.00$ -$ -$ -$ -$ 28h 20” diameter LF 5 -$ -$ -$ -$ 704.00$ 3,520.00$ -$ -$ -$ -$ 28i 24” diameter LF 5 -$ -$ -$ -$ 814.00$ 4,070.00$ -$ -$ -$ -$ 28j 30” diameter LF 5 -$ -$ -$ -$ 869.00$ 4,345.00$ -$ -$ -$ -$ 28k 36” diameter LF 5 -$ -$ -$ -$ 935.00$ 4,675.00$ -$ -$ -$ -$ HDPE (Inclusive of all Labor, Material, and Associated Restraints) 29a 4” diameter LF 10 -$ -$ -$ -$ 155.00$ 1,550.00$ -$ -$ -$ -$ 29b 6” diameter LF 25 -$ -$ -$ -$ 155.00$ 3,875.00$ -$ -$ -$ -$ 29c 8” diameter LF 50 -$ -$ -$ -$ 157.00$ 7,850.00$ -$ -$ -$ -$ 29d 10” diameter LF 10 -$ -$ -$ -$ 257.00$ 2,570.00$ -$ -$ -$ -$ 29e 12” diameter LF 10 -$ -$ -$ -$ 257.00$ 2,570.00$ -$ -$ -$ -$ 29f 14” diameter LF 5 -$ -$ -$ -$ 257.00$ 1,285.00$ -$ -$ -$ -$ 29g 18” diameter LF 5 -$ -$ -$ -$ 260.00$ 1,300.00$ -$ -$ -$ -$ 29h 20” diameter LF 5 -$ -$ -$ -$ 262.00$ 1,310.00$ -$ -$ -$ -$ 29i 24” diameter LF 5 -$ -$ -$ -$ 267.00$ 1,335.00$ -$ -$ -$ -$ Page 16 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 29j 30” diameter LF 5 -$ -$ -$ -$ 272.00$ 1,360.00$ -$ -$ -$ -$ 29k 36” diameter LF 5 -$ -$ -$ -$ 284.00$ 1,420.00$ -$ -$ -$ -$ Ductile Iron Fittings (Tees, Crosses, 90, 45, 22.5, 11.25, Sleeve, and inclusive all necessary restraints) (Cement Lined) 30a 4” diameter TON 1.00 -$ -$ -$ -$ 36,846.77$ 36,846.77$ -$ -$ -$ -$ 30b 6" diameter TON 1.00 -$ -$ -$ -$ 34,442.05$ 34,442.05$ -$ -$ -$ -$ 30c 8" diameter TON 1.00 -$ -$ -$ -$ 19,784.00$ 19,784.00$ -$ -$ -$ -$ 30d 10" diameter TON 1.00 -$ -$ -$ -$ 38,069.17$ 38,069.17$ -$ -$ -$ -$ 30e 12" diameter TON 1.00 -$ -$ -$ -$ 34,600.46$ 34,600.46$ -$ -$ -$ -$ 30f 14" diameter TON 1.00 -$ -$ -$ -$ 35,044.48$ 35,044.48$ -$ -$ -$ -$ 30g 16" diameter TON 1.00 -$ -$ -$ -$ 35,213.94$ 35,213.94$ -$ -$ -$ -$ 30h 18" diameter TON 1.00 -$ -$ -$ -$ 33,396.93$ 33,396.93$ -$ -$ -$ -$ 30i 20" diameter TON 1.00 -$ -$ -$ -$ 33,931.25$ 33,931.25$ -$ -$ -$ -$ 30j 24" diameter TON 1.00 -$ -$ -$ -$ 36,534.09$ 36,534.09$ -$ -$ -$ -$ 30k 30" diameter TON 1.00 -$ -$ -$ -$ 34,145.96$ 34,145.96$ -$ -$ -$ -$ 30l 36" diameter TON 1.00 -$ -$ -$ -$ 36,701.11$ 36,701.11$ -$ -$ -$ -$ Reinforced Concrete Pipe (Inclusive of all Labor, Material, and Associated Restraints) 31a 12" ID LF 5 -$ -$ -$ -$ 93.50$ 467.50$ -$ -$ -$ -$ 31b 15" ID LF 5 -$ -$ -$ -$ 93.50$ 467.50$ -$ -$ -$ -$ 31c 18" ID LF 5 -$ -$ -$ -$ 99.00$ 495.00$ -$ -$ -$ -$ 31d 21" ID LF 5 -$ -$ -$ -$ 0.01$ 0.05$ -$ -$ -$ -$ 31e 24" ID LF 5 -$ -$ -$ -$ 236.50$ 1,182.50$ -$ -$ -$ -$ 31f 27" ID LF 5 -$ -$ -$ -$ 0.01$ 0.05$ -$ -$ -$ -$ 31g 30" ID LF 5 -$ -$ -$ -$ 1,650.00$ 8,250.00$ -$ -$ -$ -$ 31h 36" ID LF 5 -$ -$ -$ -$ 1,677.50$ 8,387.50$ -$ -$ -$ -$ Appurtenances Plug Valves with Valve Box (Wastewater Only) 32a 4”EA 200 -$ -$ -$ -$ 1,657.69$ 331,538.00$ -$ -$ -$ -$ 32b 6”EA 250 -$ -$ -$ -$ 2,376.92$ 594,230.00$ -$ -$ -$ -$ 32c 8”EA 500 -$ -$ -$ -$ 3,724.16$ 1,862,080.00$ -$ -$ -$ -$ 32d 10” EA 100 -$ -$ -$ -$ 6,391.95$ 639,195.00$ -$ -$ -$ -$ 32e 12” EA 50 -$ -$ -$ -$ 7,892.95$ 394,647.50$ -$ -$ -$ -$ 32f 14” EA 10 -$ -$ -$ -$ 14,396.03$ 143,960.30$ -$ -$ -$ -$ 32g 18”EA 5 -$ -$ -$ -$ 23,689.09$ 118,445.45$ -$ -$ -$ -$ 32h 20” EA 5 -$ -$ -$ -$ 31,872.22$ 159,361.10$ -$ -$ -$ -$ Gate Valves with Valve Box 33a 4”EA 200 -$ -$ -$ -$ 2,073.39$ 414,678.00$ -$ -$ -$ -$ 33b 6”EA 250 -$ -$ -$ -$ 2,531.31$ 632,827.50$ -$ -$ -$ -$ 33c 8”EA 500 -$ -$ -$ -$ 3,299.50$ 1,649,750.00$ -$ -$ -$ -$ 33d 10” EA 100 -$ -$ -$ -$ 5,836.10$ 583,610.00$ -$ -$ -$ -$ 33e 12” EA 50 -$ -$ -$ -$ 7,120.80$ 356,040.00$ -$ -$ -$ -$ 33f 14” EA 10 -$ -$ -$ -$ 18,030.92$ 180,309.20$ -$ -$ -$ -$ 33g 18”EA 5 -$ -$ -$ -$ 38,357.81$ 191,789.05$ -$ -$ -$ -$ Page 17 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 33h 20” EA 5 -$ -$ -$ -$ 40,614.36$ 203,071.80$ -$ -$ -$ -$ 33i 24"EA 5 -$ -$ -$ -$ 53,348.43$ 266,742.15$ -$ -$ -$ -$ 33j Valve Box Only EA 50 -$ -$ -$ -$ 425.61$ 21,280.50$ -$ -$ -$ -$ Tapping Sleeves and Tapping Valves 34a 4”EA 25 -$ -$ -$ -$ 6,578.70$ 164,467.50$ -$ -$ -$ -$ 34b 6”EA 50 -$ -$ -$ -$ 7,915.06$ 395,753.00$ -$ -$ -$ -$ 34c 8”EA 50 -$ -$ -$ -$ 10,299.70$ 514,985.00$ -$ -$ -$ -$ 34d 10” EA 10 -$ -$ -$ -$ 17,814.56$ 178,145.60$ -$ -$ -$ -$ 34e 12” EA 25 -$ -$ -$ -$ 22,313.71$ 557,842.75$ -$ -$ -$ -$ 34f 14” EA 5 -$ -$ -$ -$ 49,373.59$ 246,867.95$ -$ -$ -$ -$ 34g 18”EA 5 -$ -$ -$ -$ 81,146.53$ 405,732.65$ -$ -$ -$ -$ 34h 20” EA 5 -$ -$ -$ -$ 94,362.42$ 471,812.10$ -$ -$ -$ -$ Linestops 35a 4”EA 10 -$ -$ -$ -$ 6,726.94$ 67,269.40$ -$ -$ -$ -$ 35b 6”EA 10 -$ -$ -$ -$ 7,143.33$ 71,433.30$ -$ -$ -$ -$ 35c 8”EA 10 -$ -$ -$ -$ 8,195.65$ 81,956.50$ -$ -$ -$ -$ 35d 10” EA 10 -$ -$ -$ -$ 11,003.39$ 110,033.90$ -$ -$ -$ -$ 35e 12” EA 10 -$ -$ -$ -$ 11,466.23$ 114,662.30$ -$ -$ -$ -$ 35f 14” EA 5 -$ -$ -$ -$ 14,685.39$ 73,426.95$ -$ -$ -$ -$ 35g 18”EA 5 -$ -$ -$ -$ 18,840.75$ 94,203.75$ -$ -$ -$ -$ 35h 20” EA 5 -$ -$ -$ -$ 19,894.11$ 99,470.55$ -$ -$ -$ -$ Repair Clamp 36a 4”EA 15 -$ -$ -$ -$ 1,406.64$ 21,099.60$ -$ -$ -$ -$ 36b 6”EA 15 -$ -$ -$ -$ 1,652.47$ 24,787.05$ -$ -$ -$ -$ 36c 8”EA 15 -$ -$ -$ -$ 2,007.52$ 30,112.80$ -$ -$ -$ -$ 36d 10” EA 15 -$ -$ -$ -$ 2,766.28$ 41,494.20$ -$ -$ -$ -$ 36e 12” EA 15 -$ -$ -$ -$ 3,255.81$ 48,837.15$ -$ -$ -$ -$ 36f 14” EA 5 -$ -$ -$ -$ 3,574.79$ 17,873.95$ -$ -$ -$ -$ 36g 18”EA 5 -$ -$ -$ -$ 4,168.84$ 20,844.20$ -$ -$ -$ -$ 36h 20” EA 5 -$ -$ -$ -$ 5,440.82$ 27,204.10$ -$ -$ -$ -$ 36i 24"EA 5 -$ -$ -$ -$ 5,715.17$ 28,575.85$ -$ -$ -$ -$ 36j 30"EA 5 -$ -$ -$ -$ 8,167.66$ 40,838.30$ -$ -$ -$ -$ 36k 36"EA 5 -$ -$ -$ -$ 8,579.19$ 42,895.95$ -$ -$ -$ -$ Fire Hydrant 37a Fire Hydrant Assembly With Valve (5-1/4")EA 20 -$ -$ -$ -$ 9,820.19$ 196,403.80$ -$ -$ -$ -$ 37b Fire Hydrant Assembly Without Valve (5-1/4")EA 10 -$ -$ -$ -$ 7,852.10$ 78,521.00$ -$ -$ -$ -$ Service Saddles (Water and RCW Only) 38a 4”EA 100 -$ -$ -$ -$ 189.00$ 18,900.00$ -$ -$ -$ -$ 38b 6”EA 150 -$ -$ -$ -$ 199.50$ 29,925.00$ -$ -$ -$ -$ 38c 8”EA 200 -$ -$ -$ -$ 241.50$ 48,300.00$ -$ -$ -$ -$ 38d 10” EA 50 -$ -$ -$ -$ 273.00$ 13,650.00$ -$ -$ -$ -$ 38e 12” EA 25 -$ -$ -$ -$ 283.50$ 7,087.50$ -$ -$ -$ -$ Page 18 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 38f 14” EA 5 -$ -$ -$ -$ 315.00$ 1,575.00$ -$ -$ -$ -$ 38g 18”EA 5 -$ -$ -$ -$ 430.50$ 2,152.50$ -$ -$ -$ -$ 38h 20” EA 5 -$ -$ -$ -$ 483.00$ 2,415.00$ -$ -$ -$ -$ Trenchless Pipeline Installation (Wastewater and Water/Reclaimed Water Piping Incidental to Sewer Repair) Directional Drill 39a Furnish and Install 4" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 70.75$ 70,750.00$ -$ -$ -$ -$ 39b Furnish and Install 6" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 96.00$ 96,000.00$ -$ -$ -$ -$ 39c Furnish and Install 8" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 118.00$ 118,000.00$ -$ -$ -$ -$ 39d Furnish and Install 10" HDPE by directional drill, DR 11 with Transitional Ends LF 500 -$ -$ -$ -$ 135.00$ 67,500.00$ -$ -$ -$ -$ 39e Furnish and Install 12" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 191.00$ 191,000.00$ -$ -$ -$ -$ 39f Furnish and Install 16" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 287.00$ 287,000.00$ -$ -$ -$ -$ 39g Furnish and Install 20" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 370.00$ 370,000.00$ -$ -$ -$ -$ 39h Furnish and Install 24" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 500.00$ 500,000.00$ -$ -$ -$ -$ 39i Furnish and Install 30" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 550.00$ 550,000.00$ -$ -$ -$ -$ 39j Furnish and Install 36" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 -$ -$ -$ -$ 781.00$ 781,000.00$ -$ -$ -$ -$ 39k Furnish and Install 4" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 49.21$ 49,210.00$ -$ -$ -$ -$ 39l Furnish and Install 6" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 71.87$ 71,870.00$ -$ -$ -$ -$ 39m Furnish and Install 8" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 113.25$ 113,250.00$ -$ -$ -$ -$ 39n Furnish and Install 10" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 500 -$ -$ -$ -$ 165.07$ 82,535.00$ -$ -$ -$ -$ 39o Furnish and Install 12" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 235.08$ 235,080.00$ -$ -$ -$ -$ 39p Furnish and Install 16" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 521.51$ 521,510.00$ -$ -$ -$ -$ 39q Furnish and Install 20" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 863.13$ 863,130.00$ -$ -$ -$ -$ 39r Furnish and Install 24" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 1,201.81$ 1,201,810.00$ -$ -$ -$ -$ Page 19 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 39s Furnish and Install 30" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 0.01$ 10.00$ -$ -$ -$ -$ 39t Furnish and Install 36" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 -$ -$ -$ -$ 0.01$ 10.00$ -$ -$ -$ -$ Jack and Bore 40a Furnish and Install 4" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 200 -$ -$ -$ -$ 131.25$ 26,250.00$ -$ -$ -$ -$ 40b Furnish and Install 6" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 200 -$ -$ -$ -$ 131.25$ 26,250.00$ -$ -$ -$ -$ 40c Furnish and Install 12" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 200 -$ -$ -$ -$ 270.38$ 54,076.00$ -$ -$ -$ -$ 40d Furnish and Install 14" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 100 -$ -$ -$ -$ 273.00$ 27,300.00$ -$ -$ -$ -$ 40e Furnish and Install 16" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 500 -$ -$ -$ -$ 278.25$ 139,125.00$ -$ -$ -$ -$ 40f Furnish and Install 20" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 500 -$ -$ -$ -$ 283.50$ 141,750.00$ -$ -$ -$ -$ 40g Furnish and Install 24" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 -$ -$ -$ -$ 294.00$ 73,500.00$ -$ -$ -$ -$ 40h Furnish and Install 30" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 -$ -$ -$ -$ 328.13$ 82,032.50$ -$ -$ -$ -$ 40i Furnish and Install 36" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 -$ -$ -$ -$ 354.38$ 88,595.00$ -$ -$ -$ -$ 40j Furnish and Install 42" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 -$ -$ -$ -$ 399.00$ 99,750.00$ -$ -$ -$ -$ 41 Miscellaneous Items 42 Miscellaneous Markup (10% maximum allowed)0.10 -$ 0.075 -$ 0.10 -$ 0.10 -$ 0.10 -$ -$ -$ 57,544,063.57$ -$ -$ Item No. Description Units Quantity Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract. Unit costs for all bid items shall not be changed in the event of overruns or underruns. General 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4,000 for non emergency mobilization. TOTAL SECTION C = D. Sanitary Cleanouts and Laterals Page 20 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 1 Mobilization/Demobilization including Traffic 1 LS/WO 10 -$ -$ -$ -$ 4,000.00$ 40,000.00$ -$ -$ -$ -$ Cleanout and Sewer Lateral 2 Furnish and install Cleanout EA 500 -$ -$ -$ -$ 500.00$ 250,000.00$ -$ -$ -$ -$ 3 Furnish and replace existing service lateral from sewer main to new cleanout location (6"-8" Dia.)3a Up to 5' deep LF 800 -$ -$ -$ -$ 660.00$ 528,000.00$ -$ -$ -$ -$ 3b More than 5' and up to 10' deep LF 500 -$ -$ -$ -$ 770.00$ 385,000.00$ -$ -$ -$ -$ 3c More than 10' and up to 15' deep LF 300 -$ -$ -$ -$ 880.00$ 264,000.00$ -$ -$ -$ -$ 3d More than 15' and up to 20' deep LF 200 -$ -$ -$ -$ 1,650.00$ 330,000.00$ -$ -$ -$ -$ Sewer Lateral CIPP 4 Trenchless (CIPP) reconstruction of sewer lateral, CCTV and cleaning 5a 4” Dia. Sanitary Sewer Lat. 4.0 mm LF 500 -$ -$ -$ -$ 225.00$ 112,500.00$ -$ -$ -$ -$ 5b 6” Dia. Sanitary Sewer Lat. 6.0 mm LF 300 -$ -$ -$ -$ 250.00$ 75,000.00$ -$ -$ -$ -$ 5c 8” Dia. Sanitary Sewer Lat. 6.0 mm LF 50 -$ -$ -$ -$ 275.00$ 13,750.00$ -$ -$ -$ -$ 6 Miscellaneous Items 7 Miscellaneous Markup (10% maximum allowed)0.10 -$ 0.075 -$ 0.10 -$ 0.10 -$ 0.10 -$ -$ -$ 1,998,250.00$ -$ -$ Item No. Description Units Quantity Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price 1 Mobilization/Demobilization including Traffic 1 LS/WO 3 4,000.00$ 12,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 2a Liner system for 4’ diameter manhole-125 MILS VF 1,500 401.00$ 601,500.00$ -$ -$ -$ -$ -$ -$ -$ -$ 2b Liner System for 4' diameter manhole-250 MILS VF 1,500 541.00$ 811,500.00$ -$ -$ -$ -$ -$ -$ -$ -$ 2c Liner system for 5’diameter manhole-125 MILS VF 1,500 494.00$ 741,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 2d Liner System for 5' diameter manhole-250 MILS VF 1,500 677.00$ 1,015,500.00$ -$ -$ -$ -$ -$ -$ -$ -$ 2e Liner system for 6’diameter manhole-125 MILS VF 1,500 605.00$ 907,500.00$ -$ -$ -$ -$ -$ -$ -$ -$ 2f Liner System for 6' diameter manhole-250 MILS VF 1,500 786.00$ 1,179,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 3 Bench/invert Repair - Replacement EA 70 800.00$ 56,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 4 Injection grouting as required to stop infiltration and inflow GAL 1,000 185.00$ 185,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 5 Manhole clean/jet-vac EA 40 150.00$ 6,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4,000 for non emergency mobilization. General E Manhole Surfacing – Polyurethane Coating Product: Spraywall TOTAL SECTION D = All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract. Unit costs for all bid items shall not be changed in the event of overruns or underruns. Page 21 of 22 DBE Y/N DBE Y/N DBE Y/N DBE Y/N DBE Y/N Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Rowland Inc. 6855 102nd Ave N. Pinellas Park, FL 33782 USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 Insituform Technologies, LLC 580 Goddard Avenue Chesterfield, MO 63005 6a Remove existing liner for 4’ diameter manhole VF 150 314.00$ 47,100.00$ -$ -$ -$ -$ -$ -$ -$ -$ 6b Remove existing liner for 5’ diameter manhole VF 150 392.00$ 58,800.00$ -$ -$ -$ -$ -$ -$ -$ -$ 6c Remove existing liner for 6’ diameter manhole VF 150 470.00$ 70,500.00$ -$ -$ -$ -$ -$ -$ -$ -$ 7 Reset/Adjust Frame and Cover EA 25 1,000.00$ 25,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 8 Replace Frame and Cover EA 150 1,500.00$ 225,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 9 Seal manhole frame to corbel connection EA 150 450.00$ 67,500.00$ -$ -$ -$ -$ -$ -$ -$ -$ 10 Rear easement access EA 30 400.00$ 12,000.00$ -$ -$ -$ -$ -$ -$ -$ -$ 11 Miscellaneous Items 12 Miscellaneous Markup (10% maximum)0.10 -$ 0.075 -$ 0.10 -$ 0.10 -$ 0.10 -$ 6,020,900.00$ -$ -$ -$ -$ General Item No. Description Units Quantity Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price Unit Price Total Price 1 Mobilization/Demobilization including Traffic 1 LS/WO 10 -$ -$ -$ -$ -$ -$ 0.01$ 0.10$ -$ -$ 2 Smoke Testing of Sewer LF 25,000 -$ -$ -$ -$ -$ -$ 0.48$ 12,000.00$ -$ -$ 3 Dye Tracing of Sewer EA 20 -$ -$ -$ -$ -$ -$ 0.01$ 0.20$ -$ -$ 3 Dye Flooding of Sewer EA 5 -$ -$ -$ -$ -$ -$ 0.01$ 0.05$ -$ -$ 4 Replace 4" Diameter Cleanout Cap EA 25 -$ -$ -$ -$ -$ -$ 0.01$ 0.25$ -$ -$ 5 Replace 6" Diameter Cleanout Cap EA 25 -$ -$ -$ -$ -$ -$ 0.01$ 0.25$ -$ -$ 6 Replace top 2' of 4" Diameter Cleanout (Including Female Adapter and Plug) EA 25 -$ -$ -$ -$ -$ -$ 0.01$ 0.25$ -$ -$ 7 Replace top 2' of 6" Diameter Cleanout (Including Female Adapter and Plug) EA 25 -$ -$ -$ -$ -$ -$ 0.01$ 0.25$ -$ -$ 8 Miscellaneous Items 9 Miscellaneous Markup (10% maximum allowed)0.10 -$ 0.075 -$ 0.10 -$ 0.10 1,200.14$ 0.10 -$ -$ -$ -$ 13,201.49$ -$ 1 Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $1,500 for non emergency mobilization. F. Smoke and Dye Testing All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any TOTAL SECTION F = TOTAL SECTION E = Page 22 of 22 SECTION V Page i Updated: 5/4/2020 SECTION V CONTRACT DOCUMENTS Table of Contents PUBLIC CONSTRUCTION BOND ......................................................................................................... 1 CONTRACT ................................................................................................................................................ 4 CONSENT OF SURETY TO FINAL PAYMENT .................................................................................. 8 PROPOSAL/BID BOND ............................................................................................................................ 9 AFFIDAVIT .............................................................................................................................................. 10 NON-COLLUSION AFFIDAVIT ........................................................................................................... 11 PROPOSAL ............................................................................................................................................... 12 CITY OF CLEARWATER ADDENDUM SHEET ............................................................................... 14 BIDDER’S PROPOSAL ........................................................................................................................... 15 SCRUTINIZED COMPANIES AND BUSINESS OPERATIONS WITH CUBA AND SYRIA CERTIFICATION FORM ....................................................................................................................... 17 SCRUTINIZED COMPANIES THAT BOYCOTT ISRAEL LIST CERTIFICATION FORM...... 18 SECTION V – Contract Documents SECTION V Page 1 of 18 Updated: 5/4/2020 Bond No.: ________________ PUBLIC CONSTRUCTION BOND (1) N/A Not applicable. A bond will not be required for this project. This bond is given to comply with § 255.05, Florida Statutes, and any action instituted by a claimant under this bond for payment must be in accordance with the notice and time limitation provisions in subsections (2) and (10). Pursuant to § 255.05(1)(b), Florida Statutes, “Before commencing the work or before recommencing the work after a default or abandonment, the contractor shall provide to the public entity a certified copy of the recorded bond. Notwithstanding the terms of the contract or any other law governing prompt payment for construction services, the public entity may not make a payment to the contractor until the contractor has complied with this paragraph.” CONTRACTOR SURETY OWNER Inliner Solutions, LLC. 2531 Jewett Ln Sanford, FL 32771 (407) 472-0014 Everest Reinsurance Company 100 Everest Way, Warren NJ 07059 +1 (908) 604-3000 City of Clearwater Engineering 100 S. Myrtle Avenue Clearwater, FL 33756 (727) 562-4750 PROJECT NAME: 2023 Sewer Point Repair & Improvement Project PROJECT NO.: 22-0006-UT Section A - Sanitary Sewer Trenchless Reconstruction Section B – Sewer Cleaning and Televising Inspection PROJECT DESCRIPTION: To establish a multi-year contract for as-needed services for Wastewater infrastructure improvements and repairs. BY THIS BOND, We, __________________________________, as Contractor, and __________________________________________________, a corporation, as Surety, are bound to the City of Clearwater, Florida, herein called Owner, in the sum of $[x,xxx,xxx.xx], for payment of which we bind ourselves, our heirs, personal representatives, successors, and assigns, jointly and severally. THE CONDITION OF THIS BOND is that if Contractor: 1. Performs the contract dated _________________, between Contractor and Owner for construction of the 2023 Sewer Point Repair & Improvement Project, the contract documents being made a part of this bond by reference (which include the Advertisement for Bids, Proposal, Contract, Surety Bond, Instructions to Bidders, General Conditions, Plans, Technical Specifications and SECTION V – Contract Documents SECTION V Page 2 of 18 Updated: 5/4/2020 Appendix, and such alterations as may be made in said Plans and Specifications as therein provided for), at the times and in the manner prescribed in the contract; and 2.Promptly makes payments to all claimants, as defined in Section 255.05(1), Florida Statutes, supplying Contractor with labor, materials, or supplies, used directly or indirectly by Contractor in the prosecution of the work provided for in the contract; and SECTION V – Contract Documents SECTION V Page 3 of 18 Updated: 5/4/2020 Bond No.:________________ PUBLIC CONSTRUCTION BOND (2) N/A Not applicable. A bond will not be required for this project. 3.Pays Owner all losses, damages, expenses, costs, and attorney’s fees, including appellate proceedings, that Owner sustains because of a default by Contractor under the contract; and 4.To the limits of § 725.06(2), Florida Statutes, shall indemnify and hold harmless Owner, their officers and employees, from liabilities, damages, losses and costs, including, but not limited to, reasonable attorney’s fees, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of the construction contract; and 5.Performs the guarantee of all work and materials furnished under the contract for the time specified in the contract, then this bond is void; otherwise it remains in full force. 6.Any action instituted by a claimant under this bond for payment must be in accordance with the notice and time limitation provisions in Section 255.05(2), Florida Statutes. 7.Any changes in or under the contract documents and compliance or noncompliance with any formalities connected with the contract or the changes does not affect Surety’s obligation under this bond, and Surety does hereby waive notice of any such change, extension of time, alteration or addition to the terms of the contract or to the work or to the specifications. IN TESTIMONY WHEREOF, witness the hands and seals of the parties hereto this __________ day of ________________, 20___. (If sole Ownership or Partnership, two (2) Witnesses required). (If Corporation, Secretary only will attest and affix seal). Inliner Solutions, LLC. By: ____________________________ Title: ____________________________ Print Name: ____________________________ WITNESS: WITNESS: _______________________________________ _______________________________________ Corporate Secretary or Witness Print Name: ____________________________ Print Name: _____________________________ (affix corporate seal) _______________________________________ (Corporate Surety) By: _________________________________ ATTORNEY-IN-FACT Print Name: ___________________________ (affix corporate seal) (Power of Attorney must be attached) SECTION V – Contract Documents SECTION V Page 4 of 18 Updated: 5/4/2020 CONTRACT (1) This CONTRACT made and entered into this ___ day of ____________, 2022_ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", and Inliner Solutions, LLC, of the City of Sanford County of Seminole and State of Florida, hereinafter designated as the "Contractor". [Or, if out of state:] NOT APPLICABLE This CONTRACT made and entered into this ___ day of ____________, 20___ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", and _____________________________________, a/an _____________(State) Corporation authorized to do business in the State of Florida, of the City of ____________________ County of __________________________ and State of ____________, hereinafter designated as the "Contractor". WITNESSETH: That the parties to this contract each in consideration of the undertakings, promises and agreements on the part of the other herein contained, do hereby undertake, promise and agree as follows: The Contractor, and his or its successors, assigns, executors or administrators, in consideration of the sums of money as herein after set forth to be paid by the City and to the Contractor, shall and will at their own cost and expense perform all labor, furnish all materials, tools and equipment for the following: PROJECT NAME: 2023 Sewer Point Repair & Improvements Section A - Sanitary Sewer Trenchless Reconstruction Section B – Sewer Cleaning and Televising Inspection PROJECT NO.: 22-0006-UT Each section in the amount of, not to exceed, for the initial contract term: Section A: $10,000,000.00 Section B: $ 3,000,000.00 for a total of $13,000,000.00 for the initial contract term In accordance with such proposal and technical supplemental specifications and such other special provisions and drawings, if any, which will be submitted by the City, together with any advertisement, instructions to bidders, general conditions, technical specifications, proposal and bond, which may be hereto attached, and any drawings if any, which may be herein referred to, are hereby made a part of this contract, and all of said work to be performed and completed by the contractor and its successors and assigns shall be fully completed in a good and workmanlike manner to the satisfaction of the City. If the Contractor should fail to comply with any of the terms, conditions, provisions or stipulations as contained herein within the time specified for completion of the work to be performed by the Contractor, then the City, may at its option, avail itself of any or all remedies provided on its behalf and shall have the right to proceed to complete such work as Contractor is obligated to perform in accordance with the provisions as contained herein. SECTION V – Contract Documents SECTION V Page 5 of 18 Updated: 5/4/2020 CONTRACT (2) THE CONTRACTOR AND HIS OR ITS SUCCESSORS AND ASSIGNS DOES HEREBY AGREE TO ASSUME THE DEFENSE OF ANY LEGAL ACTION WHICH MAY BE BROUGHT AGAINST THE CITY AS A RESULT OF THE CONTRACTOR'S ACTIVITIES ARISING OUT OF THIS CONTRACT AND FURTHERMORE, IN CONSIDERATION OF THE TERMS, STIPULATIONS AND CONDITIONS AS CONTAINED HEREIN, AGREES TO HOLD THE CITY FREE AND HARMLESS FROM ANY AND ALL CLAIMS FOR DAMAGES, COSTS OF SUITS, JUDGMENTS OR DECREES RESULTING FROM ANY CLAIMS MADE UNDER THIS CONTRACT AGAINST THE CITY OR THE CONTRACTOR OR THE CONTRACTOR'S SUB CONTRACTORS, AGENTS, SERVANTS OR EMPLOYEES RESULTING FROM ACTIVITIES BY THE AFOREMENTIONED CONTRACTOR, SUB CONTRACTOR, AGENT SERVANTS OR EMPLOYEES, TO THE LIMITS OF § 725.06(2). In addition to the foregoing provisions, the Contractor agrees to conform to the following requirements: In connection with the performance of work under this contract, the Contractor agrees not to discriminate against any employee or applicant for employment because of race, sex, religion, color, or national origin. The aforesaid provision shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; lay off or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Contractor agrees to post hereafter in conspicuous places, available for employees or applicants for employment, notices to be provided by the contracting officer setting forth the provisions of the non-discrimination clause. The Contractor further agrees to insert the foregoing provisions in all contracts hereunder, including contracts or agreements with labor unions and/or worker's representatives, except sub-contractors for standard commercial supplies or raw materials. It is mutually agreed between the parties hereto that time is of the essence of this contract, and in the event that the work to be performed by the Contractor is not completed within the time stipulated herein, it is then further agreed that the City may deduct from such sums or compensation as may be due to the Contractor the sum of $1,000.00 per day for each day that the work to be performed by the Contractor remains incomplete beyond the time limit specified herein, which sum of $1,000.00 per day shall only and solely represent damages which the City has sustained by reason of the failure of the Contractor to complete the work within the time stipulated, it being further agreed that this sum is not to be construed as a penalty but is only to be construed as liquidated damages for failure of the Contractor to complete and perform all work within the time period as specified in this contract. It is further mutually agreed between the City and the Contractor that if, any time after the execution of this contract and the public construction bond which is attached hereto for the faithful performance of the terms and conditions as contained herein by the Contractor, that the City shall at any time deem the surety or sureties upon such public construction bond to be unsatisfactory or if, for any reason, the said bond ceases to be adequate in amount to cover the performance of the work the Contractor shall, at his or its own expense, within ten (10) days after receipt of written notice from the City to do so, furnish an additional bond or bonds in such term and amounts and with such surety or sureties as shall be satisfactory to the City. If such an event occurs, no further payment shall be made to the Contractor under the terms and provisions of this contract until such new or additional security bond guaranteeing the faithful performance of the work under the terms hereof shall be completed and furnished to the City in a form satisfactory to it. SECTION V – Contract Documents SECTION V Page 6 of 18 Updated: 5/4/2020 CONTRACT (3) In addition to all other contract requirements as provided by law, the contractor executing this agreement agrees to comply with public records law. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, THE CONTRACTORS DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT. CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT 727-562-4092, Rosemarie.Call@myclearwater.com, 600 Cleveland St. Clearwater, FL 33756 The contractor’s agreement to comply with public records law applies specifically to: a)Keep and maintain public records required by the City of Clearwater (hereinafter “public agency”) to perform the service being provided by the contractor hereunder. b)Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided for in Chapter 119, Florida Statutes, as may be amended from time to time, or as otherwise provided by law. c)Ensure that the public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. d)Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the contractor or keep and maintain public records required by the public agency to perform the service. If the contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the contractor keeps and maintains public records upon completion of the contract, the contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. e)A request to inspect or copy public records relating to a public agency’s contract for services must be made directly to the public agency. If the public agency does not possess the requested records, the public agency shall immediately notify the contractor of the request and the contractor must provide the records to the public agency or allow the records to be inspected or copied within a reasonable time. f)The contractor hereby acknowledges and agrees that if the contractor does not comply with the public agency’s request for records, the public agency shall enforce the contract provisions in accordance with the contract. g)A contractor who fails to provide the public records to the public agency within a reasonable time may be subject to penalties under Section 119.10, Florida Statutes. h)If a civil action is filed against a contractor to compel production of public records relating to a public agency’s contract for services, the court shall assess and award against the contractor the reasonable costs of enforcement, including reasonable attorney fees, if: 1.The court determines that the contractor unlawfully refused to comply with the public records request within a reasonable time; and SECTION V – Contract Documents SECTION V Page 7 of 18 Updated: 5/4/2020 CONTRACT (4) 2.At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the contractor has not complied with the request, to the public agency and to the contractor. i)A notice complies with subparagraph (h)2. if it is sent to the public agency’s custodian of public records and to the contractor at the contractor’s address listed on its contract with the public agency or to the contractor’s registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. j)A contractor who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. IN WITNESS WHEREOF, the parties to the agreement have hereunto set their hands and seals and have executed this Agreement, the day and year first above written. CITY OF CLEARWATER IN PINELLAS COUNTY, FLORIDA By: __________________________________ (SEAL) Jon P. Jennings City Manager Attest: Countersigned: __________________________________________ Rosemarie Call City Clerk By: __________________________________ Approved as to form: Frank Hibbard Mayor __________________________________________ Owen Kohler Assistant City Attorney Contractor must indicate whether: ______ Corporation, ______ Partnership, ______ Company, or ______ Individual __________________________________________ (Contractor) By: _________________________ (SEAL) Print Name: ________________________________ Title: _____________________________________ The person signing shall, in his own handwriting, sign the Principal's name, his own name, and his title; where the person is signing for a Corporation, he must, by Affidavit, show his authority to bind the Corporation – provide Affidavit. SECTION V – Contract Documents SECTION V Page 8 of 18 Updated: 5/4/2020 CONSENT OF SURETY TO FINAL PAYMENT TO OWNER: City of Clearwater PROJECT NAME: 2023 Sewer Point Repair & Improvement Project Engineering Dept. PROJECT NO.:22-0006-UT 100 S. Myrtle Ave. CONTRACT DATE: [__________] Clearwater, FL 33756 BOND NO.: [__________], recorded in O.R. Book [____], Page [____], of the Public Records of Pinellas County, Florida. CONTRACTOR: Inliner Solutions, LLC. Pursuant to § 255.05(11), Florida Statutes, and in accordance with the provisions of the Contract between the Owner and the Contractor as indicated above, the: N/A Not applicable. A bond will not be required for this project. NOT APPLICABLE ,SURETY, on bond of Inliner Solutions, LLC. 2531 Jewett Ln Sanford, FL 32771 ,CONTRACTOR, hereby approves of the final payment to the Contractor, and agrees that final payment to the Contractor shall not relieve Surety of any of its obligations to City of Clearwater Engineering Dept. 100 S. Myrtle Ave. Clearwater, FL 33756 ,OWNER, as set forth in said Surety’s bond. IN WITNESS WHEREOF, the Surety has hereunto set its hand this ___ day of ___________, ______ __________________________________________ (Surety) __________________________________________ (Signature of authorized representative) __________________________________________ (Printed name and title) Attest: (Seal): N/A Not applicable. A bond will not be required for this project. SECTION V – Contract Documents SECTION V Page 12 of 18 Updated: 5/4/2020 PROPOSAL (1) TO THE CITY OF CLEARWATER, FLORIDA, for 2023 Sewer point Repair & Improvement Project, Sections A and B (No. 22-0006-UT) and doing such other work incidental thereto, all in accordance with the contract documents, marked 2023 Sewer point Repair & Improvement Project, Sections A and B (No. 22-0006-UT) Every bidder must take notice of the fact that even though his proposal be accepted and the documents signed by the bidder to whom an award is made and by those officials authorized to do so on behalf of the City of Clearwater, Florida, that no such award or signing shall be considered a binding contract without a certificate from the Finance Director that funds are available to cover the cost of the work to be done, or without the approval of the City Attorney as to the form and legality of the contract and all the pertinent documents relating thereto having been approved by said City Attorney; and such bidder is hereby charged with this notice. The signer of the Proposal, as bidder, also declares that the only person, persons, company or parties interested in this Proposal, are named in this Proposal, that he has carefully examined the Advertisement, Instructions to Bidders, Contract Specifications, Plans, Supplemental Specifications, General Conditions, Special Provisions, and Public Construction Bond, that he or his representative has made such investigation as is necessary to determine the character and extent of the work and he proposes and agrees that if the Proposal be accepted, he will contract with the City of Clearwater, Florida, in the form of contract; hereto annexed, to provide the necessary labor, materials, machinery, equipment, tools or apparatus, do all the work required to complete the contract within the time mentioned in the General Conditions and according to the requirements of the City of Clearwater, Florida, as herein and hereinafter set forth, and furnish the required surety bonds for the following prices to wit: If the foregoing Proposal shall be accepted by the City of Clearwater, Florida, and the undersigned shall fail to execute a satisfactory contract as stated in the Advertisement herein attached, then the City may, at its option determine that the undersigned has abandoned the contract, and thereupon this Proposal shall be null and void, and the certified check or bond accompanying this Proposal, shall be forfeited to become the property of the City of Clearwater, Florida, and the full amount of said check shall be retained by the City, or if the Proposal Bond be given, the full amount of such bond shall be paid to the City as stipulated or liquidated damages; otherwise, the bond or certified check accompanying this Proposal, or the amount of said check, shall be returned to the undersigned as specified herein. ADDENDUM NO. 1 FOR 22-0006-UT 2023 Sewer Point Repair & Improvements Project DATE: June 15, 2022 SUBJECT: ADDENDUM NO. 1 TO: PROSPECTIVE BIDDERS AND OTHERS CONCERNED The Bid Tab for Project No. 22-0006-UT was Revised on 6/14/22 due to a Classification Error. Please use the version with “REVISED” in the title. END OF NOTICE ADDENDUM NO. 2 FOR 2023 SEWER POINT REPAIR AND IMPROVEMENTS (22-0006-UT) DATE: JUNE 28, 2022 SUBJECT: ADDENDUM NO. 2 TO: PROSPECTIVE BIDDERS AND OTHERS CONCERNED 1.Question: Will this contract be able to be used as a piggyback? a.Response: Yes S.39 COOPERATIVE USE OF CONTRACT. The City has entered into various cooperative purchasing agreements with other Florida government agencies, including the Tampa Bay Area Purchasing Cooperative. Under a Cooperative Purchasing Agreement, any contract may be extended for use by other municipalities, school districts and government agencies in the State of Florida with the approval of Contractor. Any such usage by other entities must be in accordance with the statutes, codes, ordinances, charter and/or procurement rules and regulations of the respective government agency. Orders placed by other agencies and payment thereof will be the sole responsibility of that agency. The City is not responsible for any disputes arising out of transactions made by others. 2.Question: For Section F, could a mobilization line item be added? a.Response: Yes. A line item for mobilization will be added. 3.Question: For Section F, Item 4, could bid items be added for 4-inch and 6-inch cleanout cap replacements? a.Response: Yes. Separate line items for 4-inch and 6-inch cleanout cap replacements will be added. 4.Question: For Section F, Item 5, could bid items be added for replacement of top 2 feet of 4-inch and 6-inch cleanouts? a.Response: Yes. Separate line items for replacement of the top two feet of 4-inch and 6- inch cleanouts. 5.Question: For Section F, Item 5, can cleanout replacements be SCH40 or SDR35? a.Response: Only Schedule 40 will be accepted. SDR 35 is not accepted. 6.Question: For Section F, Item 5, for replacing the top 2 feet of a cleanout, would this only be down to the tee? a.Response: Yes, replacement will stop at the tee. 7.Question: For Section F, the specifications call for an Excel format. Generally reports that are submitted for SSES requirements are in XLS, PDF, CSV, KML, and shapefiles. Would the City want reports in additional formats? a.Response: Yes. Additional formats are acceptable upon coordination with and approval by City project manager. 8.Question: For Section F, is a contractor’s license required for this section? This section requires no underground or heavy construction. Smoke testing essentially is a lawn mower engine that forces smoke into the sewer system. a.Response: Please refer to Section II of the City of Clearwater’s Contract Specifications. These documents must also be submitted with a prequalification application. 2.QUALIFICATION OF BIDDERS Each prospective Bidder must pre-qualify to demonstrate, to the complete satisfaction of the City of Clearwater, that the Bidder has the necessary facilities, equipment, ability, financial resources and experience to perform the work in a satisfactory manner. An application package for pre-qualification may be obtained by contacting the City of Clearwater, Engineering Department, P.O. Box 4748, Clearwater, Florida 33758-4748 (mailing address); 100 South Myrtle Avenue, Clearwater, Florida 33756-5520 (street address) or by phone at (727) 562-4750. Pre- qualification requirement information is also available on the City of Clearwater Website at address: www.myclearwater.com/government/city- departments/engineering/construction-management. Contractors wanting to pre-qualify to bid on a project as a General Contractor must do so two weeks (ten workdays) prior to the bid opening date. Bidders currently pre-qualified by the City do not have to make reapplication. It is the Contractor’s responsibility to confirm pre-qualification status before a Bid Opening. The Contractor shall provide copies of the current Contractor License/Registration with the State of Florida and Pinellas County in the bid response. 9.Question: Is there a plan holders list that can be provided? a.Response: The plan holders list is provided as the attendants listed on the Pre-Bid Agenda. 10.Question: Can multiple contractors be awarded for a given Section: a.Response: Yes, but that is not our intention. 11.Question: Will “or equal” products not named in the City specifications be considered? a.Response: After award, manufacturers can contact winning bidders to discuss potential submittal of products for consideration as “or equals.” 12.Question: Is a Proposal/Bid Bond required if we bid on an individual Section of a Maintenance Contract? a.Response: Maintenance contracts do not require a Public Construction Bond or a Bid Bond. 13.Question: Does the Bid Proposal need to be physically or electronically submitted? a.Response: Sealed Bids must be submitted in a sealed envelope with the project name and number on the bottom left-hand corner. If forwarded by mail, the Bid must be enclosed in another envelope with the notation "Bid Enclosed" on the face thereof and addressed to the City of Clearwater, attention Purchasing Manager. Bids in any other form will not be accepted, as stated in Section II, Subsection 11: SUBMISSION OF BIDS of the City's Contract Specifications. END OF NOTICE ADDENDUM NO. 3 FOR DATE: SUBJECT: TO: 22-0006-UT 2023 Sewer Point Repair & Improvements Project June 28, 2022 ADDENDUM NO. 3 PROSPECTIVE BIDDERS AND OTHERS CONCERNED The Bid Tab for Project No. 22-0006-UT was Revised on 6/28/22 to reflect updates in mobilzation fee and line items for Section F only. Please use the version with “REVISED on 6.28.22” in the title. Reference Addendum No. 2 to review the requested changes. END OF NOTICE SECTION V – Contract Documents SECTION V Page 15 of 18 Updated: 5/4/2020 BIDDER’S PROPOSAL PROJECT: 2023 Sewer point Repair & Improvement Project, Sections A and B (No. 22-0006-UT) CONTRACTOR: Inliner Solutions, LLC. BIDDER'S TOTAL Section A: $10,000.00 (Numbers) BIDDER'S TOTAL Section A: Ten Million dollars and zero cents (Words) BIDDER'S TOTAL Section B: $3,000,000.00 (Numbers) BIDDER'S TOTAL Section B: Three million dollars and zero cents (Words) BIDDER'S TOTAL Section C: $________________ (Numbers) BIDDER'S TOTAL Section C: __________________ (Words) BIDDER'S TOTAL Section D: $________________ (Numbers) BIDDER'S TOTAL Section D: __________________ (Words) BIDDER'S TOTAL Section E: $ (Numbers) BIDDER'S TOTAL Section E: (Words) BIDDER'S TOTAL Section F: $ (Numbers) BIDDER'S TOTAL Section F: (Words) BIDDER'S GRAND TOTAL Sections A & B: $13,000,000.00 (Numbers) BIDDER'S GRAND TOTAL Sections A & B: Thirteen million dollars and zero cents (Words) THE BIDDER'S GRAND TOTAL ABOVE IS HIS TOTAL BID BASED ON HIS UNIT PRICES AND LUMP SUM PRICES AND THE ESTIMATED QUANTITIES REQUIRED FOR EACH SECTION. THIS FIGURE IS FOR INFORMATION ONLY AT THE TIME OF OPENING BIDS. THE CITY WILL MAKE THE TABULATION FROM THE UNIT PRICES AND LUMP SUM PRICE BID. IF THERE IS AN ERROR IN THE TOTAL BY THE BIDDER, IT SHALL BE CHANGED AS ONLY THE UNIT PRICES AND LUMP SUM PRICE SHALL GOVERN. THE CONTRACTOR SHALL PROVIDE COPIES OF A CURRENT CONTRACTOR LICENSE/REGISTRATION WITH THE STATE OF FLORIDA AND PINELLAS COUNTY IN THE BID RESPONSE. DBE Y/N Item No. Description Units Quantity Unit Price Total Price 1 Mobilization/Demobilization including Traffic Control1 LS/WO 20 3,000.00$ 60,000.00$ Original didn't calculate in total (see 91f) Trenchless Pipe Reconstruction System – CIPP 2a 6” Dia. Sanitary Sewer Mains 6.0 mm LF 500 41.00$ 20,500.00$ 2b 8” Dia. Sanitary Sewer Mains 6.0 mm LF 20,000 39.00$ 780,000.00$ 2c 10” Dia. Sanitary Sewer Mains 7.5 mm LF 5,000 46.00$ 230,000.00$ 2d 12” Dia. Sanitary Sewer Mains 7.5 mm LF 1,000 53.00$ 53,000.00$ 2e 15” Dia. Sanitary Sewer Mains 9.0 mm LF 100 65.00$ 6,500.00$ 2f 18” Dia. Sanitary Sewer Mains 9.0 mm LF 2,000 73.00$ 146,000.00$ 2g 20” Dia. Sanitary Sewer Mains 12.0 mm LF 100 85.00$ 8,500.00$ 2h 24” Dia. Sanitary Sewer Mains 12.0 mm LF 3,000 109.00$ 327,000.00$ 2i 30” Dia. Sanitary Sewer Mains 16.0 mm LF 150 175.00$ 26,250.00$ 2j 36" Dia. Sanitary Sewer Mains 18.5 mm LF 50 356.00$ 17,800.00$ CIPP Sectional Repair 3 6” Dia. Sanitary Sewer Mains 3a 0’-10’ EA 5 3,850.00$ 19,250.00$ 3b 10.1’-20’ EA 2 3,957.00$ 7,914.00$ 3c 20.1’-30’ EA 2 4,044.00$ 8,088.00$ 4 8” Dia. Sanitary Sewer Mains 4a 0’-10’ EA 5 3,843.00$ 19,215.00$ 4b 10.1’-20’ EA 2 4,316.00$ 8,632.00$ 4c 20.1’-30’ EA 2 4,350.00$ 8,700.00$ 5 10” Dia. Sanitary Sewer Mains 5a 0’-10’ EA 5 4,205.00$ 21,025.00$ 5b 10.1’-20’ EA 2 4,510.00$ 9,020.00$ 5c 20.1’-30’ EA 2 4,747.00$ 9,494.00$ 6 12” Dia. Sanitary Sewer Mains 6a 0’-10’ EA 5 4,216.00$ 21,080.00$ 6b 10.1’-20’ EA 2 4,622.00$ 9,244.00$ 6c 20.1’-30’ EA 2 4,894.00$ 9,788.00$ 7 15” Dia. Sanitary Sewer Mains 7a 0’-10’ EA 5 4,455.00$ 22,275.00$ 7b 10.1’-20’ EA 2 4,965.00$ 9,930.00$ 7c 20.1’-30’ EA 2 5,343.00$ 10,686.00$ 8 18” Dia. Sanitary Sewer Mains 8a 0’-10’ EA 3 5,259.00$ 15,777.00$ 8b 10.1’-20’ EA 1 6,004.00$ 6,004.00$ 8c 20.1’-30’ EA 1 6,452.00$ 6,452.00$ 9 20” Dia. Sanitary Sewer Mains 9a 0’-10’ EA 3 5,662.00$ 16,986.00$ 9b 10.1’-20’ EA 1 6,597.00$ 6,597.00$ 9c 20.1’-30’ EA 1 7,235.00$ 7,235.00$ 10 24” Dia. Sanitary Sewer Mains 10a 0’-10’ EA 3 5,887.00$ 17,661.00$ 10b 10.1’-20’ EA 1 6,909.00$ 6,909.00$ 10c 20.1’-30’ EA 1 7,635.00$ 7,635.00$ 11 30” Dia. Sanitary Sewer Mains General 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal and disposal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the t t Th Cit f Cl t (Cit ) i t bli t d t h i i Inliner Solutions, LLC 2531 Jewett Ln Sanford, FL 32771 Group A: Sanitary Sewer Trenchless Reconstruction 11a 0’-10’ EA 3 7,967.00$ 23,901.00$ 11b 10.1’-20’ EA 1 9,410.00$ 9,410.00$ 11c 20.1’-30’ EA 1 10,556.00$ 10,556.00$ 12 36” Dia. Sanitary Sewer Mains 12a 0’-10’ EA 3 8,820.00$ 26,460.00$ 12b 10.1’-20’ EA 1 11,787.00$ 11,787.00$ 12c 20.1’-30’ EA 1 13,350.00$ 13,350.00$ Ancillary Services 13 Easement Access, additional 13a ≤ 15” Diameter LF 250 5.00$ 1,250.00$ 13b > 15” Diameter LF 500 5.00$ 2,500.00$ 14 Service Leak Sealing with Pressure Grouting EA 50 430.00$ 21,500.00$ 15 Open Cut Service Reconnection EA 250 89.00$ 22,250.00$ 16 Heavy Cleaning (6 Passes of the Cleaning Head) 16a 8”-10” Diameter LF 2,500 5.00$ 12,500.00$ 16b 12”-15” Diameter LF 1,500 6.00$ 9,000.00$ 16c 16”-24” Diameter LF 5,000 9.00$ 45,000.00$ 17 Root Removal 17a 8”-10” Diameter LF 100 3.00$ 300.00$ 17b 12”-15” Diameter LF 50 4.00$ 200.00$ 17c 16”-24” Diameter LF 25 7.00$ 175.00$ 18 Tuberculation Cleaning 18a 8”-10” Diameter LF 250 12.00$ 3,000.00$ 18b 12”-15” Diameter LF 250 12.00$ 3,000.00$ 18c 16”-24” Diameter LF 750 14.00$ 10,500.00$ 19 Bypass Pump setup with Piping 19a 8”-12” Diameter EA 75 4.00$ 300.00$ 19b 15”-18” Diameter EA 25 13.00$ 325.00$ 19c 24” Diameter EA 10 65.00$ 650.00$ 20 Miscellaneous Items -$ -$ 21 Miscellaneous Markup (10% maximum allowed) 0.075 Original amount $159,679.58 but did not include full 10% nor did it calculate in the $60,000.00 from line 14h TOTAL SECTION A = 2,189,061.00$ Original total $2,288,740.58 calculated at 7.5% contingency and also did not include mobilization fee of $60,000.00 General Item No. Description Units Quantity Unit Price Total Price 1a Mobilization/Demobilization including Traffic 1 LS/WO 10 4,000.00$ 40,000.00$ Sewer Line Cleaning 2a Heavy Cleaning from Right of Way - 8”-10” Diameter LF 150,000 5.25$ 787,500.00$ 2b Heavy Cleaning from Right of Way - 12”-15” Diameter LF 25,000 7.00$ 175,000.00$ 2c Heavy Cleaning from Right of Way - 16”-24” Diameter LF 25,000 11.00$ 275,000.00$ 2d Heavy Cleaning from Right of Way - 30”-36” Diameter LF 50,000 27.00$ 1,350,000.00$ 3a Root Removal - 8”-10” Diameter LF 200 3.00$ 600.00$ 3b Root Removal - 12”-15” Diameter LF 25 7.00$ 175.00$ 3c Root Removal - 16”-24” Diameter LF 25 13.00$ 325.00$ 3d Root Removal - 30”-36” Diameter LF 10 27.00$ 270.00$ 4a Heavy Cleaning from Side and/or Rear Easements - 8”-10” Diameter LF 150,000 5.00$ 750,000.00$ 4b Heavy Cleaning from Side and/or Rear Easements - 12”-15” Diameter LF 25,000 7.00$ 175,000.00$ 4c Heavy Cleaning from Side and/or Rear Easements - 16”-24” Diameter LF 25,000 11.00$ 275,000.00$ 4d Heavy Cleaning from Side and/or Rear Easements - 30”-36” Diameter LF 50,000 27.00$ 1,350,000.00$ 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not B. Sewer Cleaning and Televising Inspection All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary proper removal and disposal. Contractor shall provide disposal receipts (i.e. dump tickets) as part of the work. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract Unit costs for all 5a Tuberculation Cleaning - 8”-10” Diameter LF 200 6.00$ 1,200.00$ 5b Tuberculation Cleaning - 12”-15” Diameter LF 200 8.00$ 1,600.00$ 5c Tuberculation Cleaning - 16”-24” Diameter LF 200 11.00$ 2,200.00$ 5d Tuberculation Cleaning - 30”-36” Diameter LF 200 22.00$ 4,400.00$ 6 Manhole Clean/Jet-vac EA 5,000 170.00$ 850,000.00$ CCTV pipe and manhole inspection with PACP/CUES Granite XP compatibility 7 Mobilization/Demobilization including Traffic 1 LS/WO 5 4,000.00$ 20,000.00$ 8a CCTV pipe inspection - includes light cleaning - 8”-10” Diameter LF 750,000 2.63$ 1,972,500.00$ 8b CCTV pipe inspection - includes light cleaning - 12”-15” Diameter LF 50,000 3.00$ 150,000.00$ 8c CCTV pipe inspection - includes light cleaning - 16”-24” Diameter LF 25,000 4.50$ 112,500.00$ 8d CCTV pipe inspection - includes light cleaning - 30”-36” Diameter LF 50,000 7.00$ 350,000.00$ 9 Manhole Inspection EA 100 130.00$ 13,000.00$ 10 Smoke Testing LF 10,000 1.00$ 10,000.00$ 11 Dye Testing LF 5,000 1.00$ 5,000.00$ 12 Miscellaneous Items 13 Miscellaneous Markup (10% maximum allowed) 0.075 -$ Original amount $650,345.25 but did not include full 10% TOTAL SECTION B = 8,671,270.00$ Original total $9,321,615.25 calculated at 7.5% contingency SECTION V Page i Updated: 5/4/2020 SECTION V CONTRACT DOCUMENTS Table of Contents PUBLIC CONSTRUCTION BOND ......................................................................................................... 1 CONTRACT ................................................................................................................................................ 4 CONSENT OF SURETY TO FINAL PAYMENT .................................................................................. 8 PROPOSAL/BID BOND ............................................................................................................................ 9 AFFIDAVIT .............................................................................................................................................. 10 NON-COLLUSION AFFIDAVIT ........................................................................................................... 11 PROPOSAL ............................................................................................................................................... 12 CITY OF CLEARWATER ADDENDUM SHEET ............................................................................... 14 BIDDER’S PROPOSAL ........................................................................................................................... 15 SCRUTINIZED COMPANIES AND BUSINESS OPERATIONS WITH CUBA AND SYRIA CERTIFICATION FORM ....................................................................................................................... 17 SCRUTINIZED COMPANIES THAT BOYCOTT ISRAEL LIST CERTIFICATION FORM...... 18 SECTION V – Contract Documents SECTION V Page 1 of 18 Updated: 5/4/2020 Bond No.: ________________ PUBLIC CONSTRUCTION BOND (1) N/A Not applicable. A bond will not be required for this project. This bond is given to comply with § 255.05, Florida Statutes, and any action instituted by a claimant under this bond for payment must be in accordance with the notice and time limitation provisions in subsections (2) and (10). Pursuant to § 255.05(1)(b), Florida Statutes, “Before commencing the work or before recommencing the work after a default or abandonment, the contractor shall provide to the public entity a certified copy of the recorded bond. Notwithstanding the terms of the contract or any other law governing prompt payment for construction services, the public entity may not make a payment to the contractor until the contractor has complied with this paragraph.” CONTRACTOR SURETY OWNER Rowland, Inc. 6855 102nd Ave. N. Pinellas Park, FL 33782 727-545-3815 NOT APPLICABLE City of Clearwater Engineering 100 S. Myrtle Avenue Clearwater, FL 33756 (727) 562-4750 PROJECT NAME: 2023 Sewer Point Repair & Improvement Project PROJECT NO.: 22-0006-UT Section C – Wastewater Point Repair Section D – Sanitary Cleanouts and Laterals PROJECT DESCRIPTION: To establish a multi-year contract for as-needed services for Wastewater infrastructure improvements and repairs. BY THIS BOND, We, __________________________________, as Contractor, and __________________________________________________, a corporation, as Surety, are bound to the City of Clearwater, Florida, herein called Owner, in the sum of $[x,xxx,xxx.xx], for payment of which we bind ourselves, our heirs, personal representatives, successors, and assigns, jointly and severally. THE CONDITION OF THIS BOND is that if Contractor: 1. Performs the contract dated _________________, between Contractor and Owner for construction of the 2023 Sewer Point Repair & Improvement Project, the contract documents being made a part of this bond by reference (which include the Advertisement for Bids, Proposal, Contract, Surety Bond, Instructions to Bidders, General Conditions, Plans, Technical Specifications and Appendix, and such alterations as may be made in said Plans and Specifications as therein provided for), at the times and in the manner prescribed in the contract; and SECTION V – Contract Documents SECTION V Page 2 of 18 Updated: 5/4/2020 2. Promptly makes payments to all claimants, as defined in Section 255.05(1), Florida Statutes, supplying Contractor with labor, materials, or supplies, used directly or indirectly by Contractor in the prosecution of the work provided for in the contract; and SECTION V – Contract Documents SECTION V Page 3 of 18 Updated: 5/4/2020 Bond No.:________________ PUBLIC CONSTRUCTION BOND (2) N/A Not applicable. A bond will not be required for this project. 3.Pays Owner all losses, damages, expenses, costs, and attorney’s fees, including appellate proceedings, that Owner sustains because of a default by Contractor under the contract; and 4.To the limits of § 725.06(2), Florida Statutes, shall indemnify and hold harmless Owner, their officers and employees, from liabilities, damages, losses and costs, including, but not limited to, reasonable attorney’s fees, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of the construction contract; and 5.Performs the guarantee of all work and materials furnished under the contract for the time specified in the contract, then this bond is void; otherwise it remains in full force. 6.Any action instituted by a claimant under this bond for payment must be in accordance with the notice and time limitation provisions in Section 255.05(2), Florida Statutes. 7.Any changes in or under the contract documents and compliance or noncompliance with any formalities connected with the contract or the changes does not affect Surety’s obligation under this bond, and Surety does hereby waive notice of any such change, extension of time, alteration or addition to the terms of the contract or to the work or to the specifications. IN TESTIMONY WHEREOF, witness the hands and seals of the parties hereto this __________ day of ________________, 20___. (If sole Ownership or Partnership, two (2) Witnesses required). (If Corporation, Secretary only will attest and affix seal). Rowland, Inc. By: ____________________________ Title: ____________________________ Print Name: ____________________________ WITNESS: WITNESS: _______________________________________ _______________________________________ Corporate Secretary or Witness Print Name: ____________________________ Print Name: _____________________________ (affix corporate seal) _______________________________________ (Corporate Surety) By: _________________________________ ATTORNEY-IN-FACT Print Name: ___________________________ (affix corporate seal) (Power of Attorney must be attached) SECTION V – Contract Documents SECTION V Page 4 of 18 Updated: 5/4/2020 CONTRACT (1) This CONTRACT made and entered into this ___ day of ____________, 2022_ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", and Rowland, Inc., of the City of Pinellas Park County of Pinellas and State of Florida, hereinafter designated as the "Contractor". [Or, if out of state:] NOT APPLICABLE This CONTRACT made and entered into this ___ day of ____________, 20___ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", and _____________________________________, a/an _____________(State) Corporation authorized to do business in the State of Florida, of the City of ____________________ County of __________________________ and State of ____________, hereinafter designated as the "Contractor". WITNESSETH: That the parties to this contract each in consideration of the undertakings, promises and agreements on the part of the other herein contained, do hereby undertake, promise and agree as follows: The Contractor, and his or its successors, assigns, executors or administrators, in consideration of the sums of money as herein after set forth to be paid by the City and to the Contractor, shall and will at their own cost and expense perform all labor, furnish all materials, tools and equipment for the following: PROJECT NAME: 2023 Sewer Point Repair & Improvements Section C – Wastewater Point Repair Section D – Sanitary Cleanouts and Laterals PROJECT NO.: 22-0006-UT Each section in the amount of, not to exceed, for the initial contract term: Section C: $15,000,000.00 Section D: $ 1,000,000.00 for a total of $16,000,000.00 for the initial contract term In accordance with such proposal and technical supplemental specifications and such other special provisions and drawings, if any, which will be submitted by the City, together with any advertisement, instructions to bidders, general conditions, technical specifications, proposal and bond, which may be hereto attached, and any drawings if any, which may be herein referred to, are hereby made a part of this contract, and all of said work to be performed and completed by the contractor and its successors and assigns shall be fully completed in a good and workmanlike manner to the satisfaction of the City. If the Contractor should fail to comply with any of the terms, conditions, provisions or stipulations as contained herein within the time specified for completion of the work to be performed by the Contractor, then the City, may at its option, avail itself of any or all remedies provided on its behalf and shall have the right to proceed to complete such work as Contractor is obligated to perform in accordance with the provisions as contained herein. SECTION V – Contract Documents SECTION V Page 5 of 18 Updated: 5/4/2020 CONTRACT (2) THE CONTRACTOR AND HIS OR ITS SUCCESSORS AND ASSIGNS DOES HEREBY AGREE TO ASSUME THE DEFENSE OF ANY LEGAL ACTION WHICH MAY BE BROUGHT AGAINST THE CITY AS A RESULT OF THE CONTRACTOR'S ACTIVITIES ARISING OUT OF THIS CONTRACT AND FURTHERMORE, IN CONSIDERATION OF THE TERMS, STIPULATIONS AND CONDITIONS AS CONTAINED HEREIN, AGREES TO HOLD THE CITY FREE AND HARMLESS FROM ANY AND ALL CLAIMS FOR DAMAGES, COSTS OF SUITS, JUDGMENTS OR DECREES RESULTING FROM ANY CLAIMS MADE UNDER THIS CONTRACT AGAINST THE CITY OR THE CONTRACTOR OR THE CONTRACTOR'S SUB CONTRACTORS, AGENTS, SERVANTS OR EMPLOYEES RESULTING FROM ACTIVITIES BY THE AFOREMENTIONED CONTRACTOR, SUB CONTRACTOR, AGENT SERVANTS OR EMPLOYEES, TO THE LIMITS OF § 725.06(2). In addition to the foregoing provisions, the Contractor agrees to conform to the following requirements: In connection with the performance of work under this contract, the Contractor agrees not to discriminate against any employee or applicant for employment because of race, sex, religion, color, or national origin. The aforesaid provision shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; lay off or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Contractor agrees to post hereafter in conspicuous places, available for employees or applicants for employment, notices to be provided by the contracting officer setting forth the provisions of the non-discrimination clause. The Contractor further agrees to insert the foregoing provisions in all contracts hereunder, including contracts or agreements with labor unions and/or worker's representatives, except sub-contractors for standard commercial supplies or raw materials. It is mutually agreed between the parties hereto that time is of the essence of this contract, and in the event that the work to be performed by the Contractor is not completed within the time stipulated herein, it is then further agreed that the City may deduct from such sums or compensation as may be due to the Contractor the sum of $1,000.00 per day for each day that the work to be performed by the Contractor remains incomplete beyond the time limit specified herein, which sum of $1,000.00 per day shall only and solely represent damages which the City has sustained by reason of the failure of the Contractor to complete the work within the time stipulated, it being further agreed that this sum is not to be construed as a penalty but is only to be construed as liquidated damages for failure of the Contractor to complete and perform all work within the time period as specified in this contract. It is further mutually agreed between the City and the Contractor that if, any time after the execution of this contract and the public construction bond which is attached hereto for the faithful performance of the terms and conditions as contained herein by the Contractor, that the City shall at any time deem the surety or sureties upon such public construction bond to be unsatisfactory or if, for any reason, the said bond ceases to be adequate in amount to cover the performance of the work the Contractor shall, at his or its own expense, within ten (10) days after receipt of written notice from the City to do so, furnish an additional bond or bonds in such term and amounts and with such surety or sureties as shall be satisfactory to the City. If such an event occurs, no further payment shall be made to the Contractor under the terms and provisions of this contract until such new or additional security bond guaranteeing the faithful performance of the work under the terms hereof shall be completed and furnished to the City in a form satisfactory to it. SECTION V – Contract Documents SECTION V Page 6 of 18 Updated: 5/4/2020 CONTRACT (3) In addition to all other contract requirements as provided by law, the contractor executing this agreement agrees to comply with public records law. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, THE CONTRACTORS DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT. CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT 727-562-4092, Rosemarie.Call@myclearwater.com, 600 Cleveland St. Clearwater, FL 33756 The contractor’s agreement to comply with public records law applies specifically to: a) Keep and maintain public records required by the City of Clearwater (hereinafter “public agency”) to perform the service being provided by the contractor hereunder. b) Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided for in Chapter 119, Florida Statutes, as may be amended from time to time, or as otherwise provided by law. c) Ensure that the public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. d) Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the contractor or keep and maintain public records required by the public agency to perform the service. If the contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the contractor keeps and maintains public records upon completion of the contract, the contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. e) A request to inspect or copy public records relating to a public agency’s contract for services must be made directly to the public agency. If the public agency does not possess the requested records, the public agency shall immediately notify the contractor of the request and the contractor must provide the records to the public agency or allow the records to be inspected or copied within a reasonable time. f) The contractor hereby acknowledges and agrees that if the contractor does not comply with the public agency’s request for records, the public agency shall enforce the contract provisions in accordance with the contract. g) A contractor who fails to provide the public records to the public agency within a reasonable time may be subject to penalties under Section 119.10, Florida Statutes. h) If a civil action is filed against a contractor to compel production of public records relating to a public agency’s contract for services, the court shall assess and award against the contractor the reasonable costs of enforcement, including reasonable attorney fees, if: 1. The court determines that the contractor unlawfully refused to comply with the public records request within a reasonable time; and SECTION V – Contract Documents SECTION V Page 7 of 18 Updated: 5/4/2020 CONTRACT (4) 2. At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the contractor has not complied with the request, to the public agency and to the contractor. i) A notice complies with subparagraph (h)2. if it is sent to the public agency’s custodian of public records and to the contractor at the contractor’s address listed on its contract with the public agency or to the contractor’s registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. j) A contractor who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. IN WITNESS WHEREOF, the parties to the agreement have hereunto set their hands and seals and have executed this Agreement, the day and year first above written. CITY OF CLEARWATER IN PINELLAS COUNTY, FLORIDA By: __________________________________ (SEAL) Jon P. Jennings City Manager Attest: Countersigned: __________________________________________ Rosemarie Call City Clerk By: __________________________________ Approved as to form: Frank Hibbard Mayor __________________________________________ Owen Kohler Assistant City Attorney Contractor must indicate whether: ______ Corporation, ______ Partnership, ______ Company, or ______ Individual __________________________________________ (Contractor) By: _________________________ (SEAL) Print Name: ________________________________ Title: _____________________________________ The person signing shall, in his own handwriting, sign the Principal's name, his own name, and his title; where the person is signing for a Corporation, he must, by Affidavit, show his authority to bind the Corporation – provide Affidavit. SECTION V – Contract Documents SECTION V Page 8 of 18 Updated: 5/4/2020 CONSENT OF SURETY TO FINAL PAYMENT TO OWNER: City of Clearwater PROJECT NAME: 2023 Sewer Point Repair & Improvement Project Engineering Dept. PROJECT NO.:22-0006-UT 100 S. Myrtle Ave. CONTRACT DATE: [__________] Clearwater, FL 33756 BOND NO.: [__________], recorded in O.R. Book [____], Page [____], of the Public Records of Pinellas County, Florida. CONTRACTOR: Rowland, Inc. Pursuant to § 255.05(11), Florida Statutes, and in accordance with the provisions of the Contract between the Owner and the Contractor as indicated above, the: N/A Not applicable. A bond will not be required for this project. NOT APPLICABLE ,SURETY, on bond of Rowland, Inc. 6855 102nd Ave. N. Pinellas Park, FL 33782 ,CONTRACTOR, hereby approves of the final payment to the Contractor, and agrees that final payment to the Contractor shall not relieve Surety of any of its obligations to City of Clearwater Engineering Dept. 100 S. Myrtle Ave. Clearwater, FL 33756 ,OWNER, as set forth in said Surety’s bond. IN WITNESS WHEREOF, the Surety has hereunto set its hand this ___ day of ___________, ______ __________________________________________ (Surety) __________________________________________ (Signature of authorized representative) __________________________________________ (Printed name and title) Attest: (Seal): SECTION V – Contract Documents SECTION V Page 9 of 18 Updated: 5/4/2020 PROPOSAL/BID BOND (Not to be filled out if a certified check is submitted) N/A Not applicable. A bond will not be required for this project. KNOWN ALL MEN BY THESE PRESENTS: That we, the undersigned, ______________________ __________________________________ as Contractor, and _____________________________ ______________________________ as Surety, whose address is ___________________________ ____________________________________________________, are held and firmly bound unto the City of Clearwater, Florida, in the sum of ___________________________________________ Dollars ($_______________) (being a minimum of 10% of Contractor's total bid amount) for the payment of which, well and truly to be made, we hereby jointly and severally bind ourselves, our heirs, executors, administrators, successors and assigns. The condition of the above obligation is such that if the attached Proposal of ______________________ ____________________ as Contractor, and _______________________________________ as Surety, for work specified as: _____________________________________________________________ ____________________________________________________________________________________ all as stipulated in said Proposal, by doing all work incidental thereto, in accordance with the plans and specifications provided herefor, all within Pinellas County, is accepted and the contract awarded to the above named bidder, and the said bidder shall within ten days after notice of said award enter into a contract, in writing, and furnish the required Public Construction Bond with surety or sureties to be approved by the City Manager, this obligation shall be void, otherwise the same shall be in full force and virtue by law and the full amount of this Proposal/Bid Bond will be paid to the City as stipulated or liquidated damages. Principal must indicate whether: ______ Corporation, ______ Partnership, ______ Company, or ______ Individual Signed this ______ day of ____________________, 20____. __________________________________________ Contractor __________________________________________ Principal By: _______________________________________ Title __________________________________________ __________________________________________ Surety The person signing shall, in his own handwriting, sign the Principal's name, his own name, and his title; where the person is signing for a Corporation, he must, by Affidavit, show his authority to bind the Corporation – provide Affidavit. SECTION V – Contract Documents SECTION V Page 12 of 18 Updated: 5/4/2020 PROPOSAL (1) TO THE CITY OF CLEARWATER, FLORIDA, for 2023 Sewer Point Repair & Improvement Project, Sections C and D (No. 22-0006-UT) and doing such other work incidental thereto, all in accordance with the contract documents, marked 2023 Sewer Point Repair & Improvement Project, Sections C and D (No. 22-0006-UT) Every bidder must take notice of the fact that even though his proposal be accepted and the documents signed by the bidder to whom an award is made and by those officials authorized to do so on behalf of the City of Clearwater, Florida, that no such award or signing shall be considered a binding contract without a certificate from the Finance Director that funds are available to cover the cost of the work to be done, or without the approval of the City Attorney as to the form and legality of the contract and all the pertinent documents relating thereto having been approved by said City Attorney; and such bidder is hereby charged with this notice. The signer of the Proposal, as bidder, also declares that the only person, persons, company or parties interested in this Proposal, are named in this Proposal, that he has carefully examined the Advertisement, Instructions to Bidders, Contract Specifications, Plans, Supplemental Specifications, General Conditions, Special Provisions, and Public Construction Bond, that he or his representative has made such investigation as is necessary to determine the character and extent of the work and he proposes and agrees that if the Proposal be accepted, he will contract with the City of Clearwater, Florida, in the form of contract; hereto annexed, to provide the necessary labor, materials, machinery, equipment, tools or apparatus, do all the work required to complete the contract within the time mentioned in the General Conditions and according to the requirements of the City of Clearwater, Florida, as herein and hereinafter set forth, and furnish the required surety bonds for the following prices to wit: If the foregoing Proposal shall be accepted by the City of Clearwater, Florida, and the undersigned shall fail to execute a satisfactory contract as stated in the Advertisement herein attached, then the City may, at its option determine that the undersigned has abandoned the contract, and thereupon this Proposal shall be null and void, and the certified check or bond accompanying this Proposal, shall be forfeited to become the property of the City of Clearwater, Florida, and the full amount of said check shall be retained by the City, or if the Proposal Bond be given, the full amount of such bond shall be paid to the City as stipulated or liquidated damages; otherwise, the bond or certified check accompanying this Proposal, or the amount of said check, shall be returned to the undersigned as specified herein. N/A Not applicable. A bond will not be required for this project. ADDENDUM NO. 1 FOR 22-0006-UT 2023 Sewer Point Repair & Improvements Project DATE: June 15, 2022 SUBJECT: ADDENDUM NO. 1 TO: PROSPECTIVE BIDDERS AND OTHERS CONCERNED The Bid Tab for Project No. 22-0006-UT was Revised on 6/14/22 due to a Classification Error. Please use the version with “REVISED” in the title. END OF NOTICE ADDENDUM NO. 2 FOR 2023 SEWER POINT REPAIR AND IMPROVEMENTS (22-0006-UT) DATE: JUNE 28, 2022 SUBJECT: ADDENDUM NO. 2 TO: PROSPECTIVE BIDDERS AND OTHERS CONCERNED 1.Question: Will this contract be able to be used as a piggyback? a.Response: Yes S.39 COOPERATIVE USE OF CONTRACT. The City has entered into various cooperative purchasing agreements with other Florida government agencies, including the Tampa Bay Area Purchasing Cooperative. Under a Cooperative Purchasing Agreement, any contract may be extended for use by other municipalities, school districts and government agencies in the State of Florida with the approval of Contractor. Any such usage by other entities must be in accordance with the statutes, codes, ordinances, charter and/or procurement rules and regulations of the respective government agency. Orders placed by other agencies and payment thereof will be the sole responsibility of that agency. The City is not responsible for any disputes arising out of transactions made by others. 2.Question: For Section F, could a mobilization line item be added? a.Response: Yes. A line item for mobilization will be added. 3.Question: For Section F, Item 4, could bid items be added for 4-inch and 6-inch cleanout cap replacements? a.Response: Yes. Separate line items for 4-inch and 6-inch cleanout cap replacements will be added. 4.Question: For Section F, Item 5, could bid items be added for replacement of top 2 feet of 4-inch and 6-inch cleanouts? a.Response: Yes. Separate line items for replacement of the top two feet of 4-inch and 6- inch cleanouts. 5.Question: For Section F, Item 5, can cleanout replacements be SCH40 or SDR35? a.Response: Only Schedule 40 will be accepted. SDR 35 is not accepted. 6.Question: For Section F, Item 5, for replacing the top 2 feet of a cleanout, would this only be down to the tee? a.Response: Yes, replacement will stop at the tee. 7.Question: For Section F, the specifications call for an Excel format. Generally reports that are submitted for SSES requirements are in XLS, PDF, CSV, KML, and shapefiles. Would the City want reports in additional formats? a.Response: Yes. Additional formats are acceptable upon coordination with and approval by City project manager. 8.Question: For Section F, is a contractor’s license required for this section? This section requires no underground or heavy construction. Smoke testing essentially is a lawn mower engine that forces smoke into the sewer system. a.Response: Please refer to Section II of the City of Clearwater’s Contract Specifications. These documents must also be submitted with a prequalification application. 2.QUALIFICATION OF BIDDERS Each prospective Bidder must pre-qualify to demonstrate, to the complete satisfaction of the City of Clearwater, that the Bidder has the necessary facilities, equipment, ability, financial resources and experience to perform the work in a satisfactory manner. An application package for pre-qualification may be obtained by contacting the City of Clearwater, Engineering Department, P.O. Box 4748, Clearwater, Florida 33758-4748 (mailing address); 100 South Myrtle Avenue, Clearwater, Florida 33756-5520 (street address) or by phone at (727) 562-4750. Pre- qualification requirement information is also available on the City of Clearwater Website at address: www.myclearwater.com/government/city- departments/engineering/construction-management. Contractors wanting to pre-qualify to bid on a project as a General Contractor must do so two weeks (ten workdays) prior to the bid opening date. Bidders currently pre-qualified by the City do not have to make reapplication. It is the Contractor’s responsibility to confirm pre-qualification status before a Bid Opening. The Contractor shall provide copies of the current Contractor License/Registration with the State of Florida and Pinellas County in the bid response. 9.Question: Is there a plan holders list that can be provided? a.Response: The plan holders list is provided as the attendants listed on the Pre-Bid Agenda. 10.Question: Can multiple contractors be awarded for a given Section: a.Response: Yes, but that is not our intention. 11.Question: Will “or equal” products not named in the City specifications be considered? a.Response: After award, manufacturers can contact winning bidders to discuss potential submittal of products for consideration as “or equals.” 12.Question: Is a Proposal/Bid Bond required if we bid on an individual Section of a Maintenance Contract? a.Response: Maintenance contracts do not require a Public Construction Bond or a Bid Bond. 13.Question: Does the Bid Proposal need to be physically or electronically submitted? a.Response: Sealed Bids must be submitted in a sealed envelope with the project name and number on the bottom left-hand corner. If forwarded by mail, the Bid must be enclosed in another envelope with the notation "Bid Enclosed" on the face thereof and addressed to the City of Clearwater, attention Purchasing Manager. Bids in any other form will not be accepted, as stated in Section II, Subsection 11: SUBMISSION OF BIDS of the City's Contract Specifications. END OF NOTICE ADDENDUM NO. 3 FOR DATE: SUBJECT: TO: 22-0006-UT 2023 Sewer Point Repair & Improvements Project June 28, 2022 ADDENDUM NO. 3 PROSPECTIVE BIDDERS AND OTHERS CONCERNED The Bid Tab for Project No. 22-0006-UT was Revised on 6/28/22 to reflect updates in mobilzation fee and line items for Section F only. Please use the version with “REVISED on 6.28.22” in the title. Reference Addendum No. 2 to review the requested changes. END OF NOTICE SECTION V – Contract Documents SECTION V Page 15 of 17 Updated: 5/4/2020 BIDDER’S PROPOSAL PROJECT: 2023 Sewer Point Repair & Improvement Project, Sections C and D (No. 22-0006-UT) CONTRACTOR: Rowland, Inc. BIDDER'S TOTAL Section A: $ (Numbers) BIDDER'S TOTAL Section A: (Words) BIDDER'S TOTAL Section B: $ (Numbers) BIDDER'S TOTAL Section B: (Words) BIDDER'S TOTAL Section C: $15,000.00 (Numbers) BIDDER'S TOTAL Section C Fifteen Million dollars and zero cents (Words) BIDDER'S TOTAL Section D: $1,000,000.00 (Numbers) BIDDER'S TOTAL Section D: One million dollars and zero cents (Words) BIDDER'S TOTAL Section E: $ (Numbers) BIDDER'S TOTAL Section E: (Words) BIDDER'S TOTAL Section F: $ (Numbers) BIDDER'S TOTAL Section F: (Words) BIDDER'S GRAND TOTAL Sections C & D: $16,000,000.00 (Numbers) BIDDER'S GRAND TOTAL Sections C & D: Sixteen million dollars and zero cents (Words) THE BIDDER'S GRAND TOTAL ABOVE IS HIS TOTAL BID BASED ON HIS UNIT PRICES AND LUMP SUM PRICES AND THE ESTIMATED QUANTITIES REQUIRED FOR EACH SECTION. THIS FIGURE IS FOR INFORMATION ONLY AT THE TIME OF OPENING BIDS. THE CITY WILL MAKE THE TABULATION FROM THE UNIT PRICES AND LUMP SUM PRICE BID. IF THERE IS AN ERROR IN THE TOTAL BY THE BIDDER, IT SHALL BE CHANGED AS ONLY THE UNIT PRICES AND LUMP SUM PRICE SHALL GOVERN. THE CONTRACTOR SHALL PROVIDE COPIES OF A CURRENT CONTRACTOR LICENSE/REGISTRATION WITH THE STATE OF FLORIDA AND PINELLAS COUNTY IN THE BID RESPONSE. General Item No. Description Units Quantity Unit Price Total Price 1 Emergency Mobilization/Demobilization & General Conditions1 (max $5,000) EA 30 5,000.00$ -$ 2 Non-Emergency Mobilization/Demobilization & General Conditions1 (max $4,000) EA 75 4,000.00$ 300,000.00$ Bypass pump set up/demob. & maintenance 3a 8”-12” Diameter DAY 30 3,000.00$ 90,000.00$ 3b 15”-18” Diameter DAY 30 4,200.00$ 126,000.00$ 3c 24” Diameter WK 8 30,000.00$ 240,000.00$ 3d 30” Diameter WK 8 36,000.00$ 288,000.00$ Maintenance of Traffic 2 (If not already included in line items 4b-4f) 4a Flagman2 HR 200 50.00$ 10,000.00$ 4b Multilane (FDOT Index No. 613)EA/DAY 30 1,400.00$ 42,000.00$ 4c Multilane (FDOT Index No. 614)EA/DAY 30 1,400.00$ 42,000.00$ 4d Multilane (FDOT Index No. 615)EA/DAY 20 1,400.00$ 28,000.00$ 4e Multilane (FDOT Index No. 616)EA/DAY 20 1,000.00$ 20,000.00$ 4f Multilane (FDOT Index No. 617)EA/DAY 20 1,000.00$ 20,000.00$ 4g Arrow Board - 5' Minimum Horizontal Size2 EA/DAY 30 137.00$ 4,110.00$ 4h Variable Message Board2 EA/DAY 30 182.00$ 5,460.00$ 4i Concrete Barrier (FDOT Index No. 415)2 EA/DAY 60 500.00$ 30,000.00$ 4j Low Profile Barrier (FDOT Index No. 412)2 EA/DAY 60 500.00$ 30,000.00$ 4k Sign in Work Zone2 EA/DAY 100 1.98$ 198.00$ 4l FDOT Cone2 EA/DAY 100 1.60$ 160.00$ 4m FDOT Channelizing Drum2 EA/DAY 100 1.60$ 160.00$ 4n Barricade, Type III with Warning Light2 EA/DAY 100 2.28$ 228.00$ 4o Barricade, Type I or II with Warning Light2 EA/DAY 100 1.60$ 160.00$ Labor hours Labor hours and equipment bid items (5 and 6) shall only be used where not already included in a bid item. 5a Forman regular time HOUR 2,500 110.00$ 275,000.00$ 5b Forman overtime HOUR 500 120.00$ 60,000.00$ 5c Operator regular time HOUR 4,000 90.00$ 360,000.00$ 5d Operator overtime HOUR 500 100.00$ 50,000.00$ 5e Truck Driver regular time HOUR 1,500 55.00$ 82,500.00$ 5f Truck Driver overtime HOUR 150 65.00$ 9,750.00$ 5g Pipe Layer regular time HOUR 4,000 85.00$ 340,000.00$ 5h Pipe Layer overtime HOUR 400 95.00$ 38,000.00$ 5i Laborer regular time HOUR 4,000 80.00$ 320,000.00$ 5j Laborer overtime HOUR 550 90.00$ 49,500.00$ Equipment 6a Foreman's pickup truck with hand tools HOUR 3,000 55.00$ 165,000.00$ 6b Job truck with tools HOUR 3,500 60.00$ 210,000.00$ 6c Tractor & Trailer (Transport)HOUR 200 50.00$ 10,000.00$ 6d Track Hoe (to 100 HP)HOUR 1,100 120.00$ 132,000.00$ 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4,000 for non emergency mobilization and $5,000 for emergency mobilization. Emergency and non emergency mobilization are further defined in S ti IV f th C t t D t Group C: Wastewater Point Repair All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amo nt d ring the life of the contract Unit costs for all bid items shall not be 6e Track Hoe (101 HP to 170 HP) HOUR 500 140.00$ 70,000.00$ 6f Track Hoe (171 HP and up) HOUR 750 160.00$ 120,000.00$ 6g Rubber Tired Backhoe HOUR 25 40.00$ 1,000.00$ 6h Wheel Loader (to 150 HP) HOUR 2,000 80.00$ 160,000.00$ 6i Wheel Loader (151 HP and up) HOUR 250 85.00$ 21,250.00$ 6j Track Type Tractors (to 100 HP) HOUR 150 30.00$ 4,500.00$ 6k Track Type Tractors (101 HP and up) HOUR 25 32.00$ 800.00$ 6l Dump Truck (Tandem Axle)HOUR 750 70.00$ 52,500.00$ 6m Plate Tamp HOUR 250 15.00$ 3,750.00$ 6n 3” Trash Pump HOUR 250 15.00$ 3,750.00$ 6o 4” Double Diaphragm Pump HOUR 2,000 25.00$ 50,000.00$ 6p Air Compressor (125 CFM min.)HOUR 100 20.00$ 2,000.00$ 6q 4” Jet Pump DAY 25 20.00$ 500.00$ 6r Emergency Hauling up to 2500 gallons HOUR 25 500.00$ 12,500.00$ 6s Emergency Hauling over 2500 gallons HOUR 25 500.00$ 12,500.00$ 7a Adjust storm structures EA 10 525.00$ 5,250.00$ 7b Underdrains LF 200 52.50$ 10,500.00$ 7c Build Up type Structures EA 10 525.00$ 5,250.00$ 7d Precast Type EA 10 1,050.00$ 10,500.00$ 7e Gabions and Mattresses CY 10 210.00$ 2,100.00$ 8a Seeding SF 25,000 0.10$ 2,500.00$ 8b Sodding SF 75,000 1.00$ 75,000.00$ 8c Tree protection EA 250 100.00$ 25,000.00$ 8d Tree Removal (<6" Trunk Diameter) EA 5 753.92$ 3,769.60$ 8e Tree Removal (6"-12" Trunk Diameter) EA 3 1,960.19$ 5,880.57$ 8f Tree Removal (13"-18" Trunk Diameter) EA 3 4,825.09$ 14,475.27$ 8g Tree Removal (>18" Trunk Diameter) EA 3 6,031.36$ 18,094.08$ 9a Full Width Milling (Up to 2") SY 5,500 42.00$ 231,000.00$ 9b Full Width Milling (2" to 4") SY 5,500 42.00$ 231,000.00$ 9c SP 12.5 Asphalt Concrete Resurfacing TN 500 450.00$ 225,000.00$ 9d SP 9.5 Asphalt Concrete Resurfacing TN 500 450.00$ 225,000.00$ 9e Pavement Marking - Crosswalks (Lane) LF 500 24.00$ 12,000.00$ 9f Pavement Marking - Stop Bars (Lane) EA 200 156.00$ 31,200.00$ 9g Pavement Marking - School Crossing/RR EA 50 240.00$ 12,000.00$ 9h Pavement Marking - Turn, Straight, Combo Arrows EA 50 180.00$ 9,000.00$ 9i Pavement Marking - Dashed (White, Yellow or Double Yellow)LF 500 8.40$ 4,200.00$ 9j Pavement Marking - Solid White LF 250 8.40$ 2,100.00$ 9k Pavement Marking - Solid Double Yellow LF 250 8.40$ 2,100.00$ 9l Pavement Marking - Solid Yellow LF 250 8.40$ 2,100.00$ 9m Temporary Pavement Marking - Turn, Straight, Combo Arrows EA 250 180.00$ 45,000.00$ 9n Preparation, Installation and Maintenance of Project Signs LS 25 120.00$ 3,000.00$ 9o Temporary Pavement Marking - Dashed (White, Yellow or Double Yellow) LF 250 4.80$ 1,200.00$ 9p Temporary Pavement Marking - Solid White LF 250 4.80$ 1,200.00$ 9q Temporary Pavement Marking - Solid Double Yellow LF 250 4.80$ 1,200.00$ 9r Temporary Pavement Marking - Solid Yellow LF 250 4.80$ 1,200.00$ 9s Remove and replace type I Curb (City Index 101 - Sheet 1 of 2) LF 500 66.00$ 33,000.00$ 9t Remove and replace valley gutter curb (City index 101 - Sheet 202) LF 500 110.40$ 55,200.00$ 9u Construct 5 foot wide ADA Ramp (City Index 109 - Sheet 2 of 3) EA 500 300.00$ 150,000.00$ Landscaping/Restoration Materials 9v Remove and Replace Concrete Sidewalk, (4" Min thickness) SF 500 15.00$ 7,500.00$ 9w Remove and Replace Concrete Sidewalk, (6" Min thickness) SF 500 25.00$ 12,500.00$ 9x Remove and Replace Concrete Driveway SY 250 155.00$ 38,750.00$ 9y 3000 psi Concrete CY 50 360.00$ 18,000.00$ 9z Off Site Selected Fill CY 1,500 30.00$ 45,000.00$ 9aa Limerock Base Material TON 1,000 100.00$ 100,000.00$ 9bb # 57 Washed Stone TON 750 60.00$ 45,000.00$ 9cc Crushed Concrete Base Material TON 750 130.00$ 97,500.00$ 9dd Stabilized Subgrade TON 750 73.62$ 55,215.00$ 9ee Removal of Unsuitable Soil TON 50 60.00$ 3,000.00$ 9ff Rip Rap TON 25 240.00$ 6,000.00$ 9gg Flowable Fill CY 25 240.00$ 6,000.00$ 9hh Brick Pavers SY 100 90.00$ 9,000.00$ 9ii Brick Paver Level Sand CY 10 36.00$ 360.00$ Well Point Dewatering 10 Well Point Dewatering LF/DAY 2,000 28.60$ 57,200.00$ Manholes and Gravity Main Appurtenances 11a Built up Type Manhole-4' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 250 300.00$ 75,000.00$ 11b Built up Type Manhole-5' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 300.00$ 7,500.00$ 11c Built up Type Manhole-6' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 300.00$ 7,500.00$ 11d Precast Type Manhole-4' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 250 1,000.00$ 250,000.00$ 11e Precast Type Manhole-5' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 1,300.00$ 32,500.00$ 11f Precast Type Manhole-6' diameter (Inclusive of lining, drops, ring, cover, etc.) VF 25 1,500.00$ 37,500.00$ 11g Manhole Drop EA 10 500.00$ 5,000.00$ 11h HDPE Adjustment Ring EA 5 75.00$ 375.00$ 11i City’s standard manhole ring EA 30 1,100.00$ 33,000.00$ 11j City’s standard manhole cover EA 30 550.00$ 16,500.00$ 11k Abatement Inserts (dish/pan)EA 10 220.00$ 2,200.00$ 11l Furnish and install Cleanout EA 500 500.00$ 250,000.00$ 11m Furnish and install Two-way Cleanouts EA 10 500.00$ 5,000.00$ 11n Bench/invert Repair - Replacement EA 70 750.00$ 52,500.00$ 11o Injection grouting as required to stop infiltration and inflow GAL 1,000 275.00$ 275,000.00$ 11p Manhole clean/jet-vac EA 40 150.00$ 6,000.00$ 11q Remove existing liner for 4’ diameter manhole VF 750 165.00$ 123,750.00$ 11r Remove existing liner for 5’ diameter manhole VF 750 220.00$ 165,000.00$ 11s Remove existing liner for 6’ diameter manhole VF 750 260.00$ 195,000.00$ 11t Reset/Adjust Frame and Cover EA 25 500.00$ 12,500.00$ 11u Replace Frame and Cover EA 250 1,500.00$ 375,000.00$ 11v Seal manhole frame to corbel connection EA 250 225.00$ 56,250.00$ 11w Rear easement access EA 30 1,500.00$ 45,000.00$ Manhole Surfacing (Epoxy) - Manhole Coating Product: Raven 405 12a Liner system for 4’ diameter manhole-125 MILS VF 1,500 295.00$ 442,500.00$ 12b Liner System for 4' diameter manhole-250 MILS VF 1,500 400.00$ 600,000.00$ 12c Liner system for 5’ diameter manhole-125 MILS VF 1,500 368.75$ 553,125.00$ 12d Liner System for 5' diameter manhole-250 MILS VF 1,500 500.00$ 750,000.00$ 12e Liner system for 6’ diameter manhole-125 MILS VF 1,500 375.00$ 562,500.00$ 12f Liner System for 6' diameter manhole-250 MILS VF 1,500 500.00$ 750,000.00$ Manhole Surfacing (Cementitious) - Manhole Coating Product: Strong Seal MS-2C Coating System 13a Liner system for 4’ diameter manhole - 1/2 inch VF 500 195.00$ 97,500.00$ 13b Liner system for 5’ diameter manhole-1/2 inch VF 300 245.00$ 73,500.00$ 13c Liner system for 6’ diameter manhole- 1/2 inch VF 200 310.00$ 62,000.00$ Manhole Surfacing (Polyurethane) - Manhole Coating Product: Spraywall 14a Liner system for 4’ diameter manhole-125 MILS VF 1,500 295.00$ 442,500.00$ 14b Liner System for 4' diameter manhole-250 MILS VF 1,500 400.00$ 600,000.00$ 14c Liner system for 5’diameter manhole-125 MILS VF 1,500 368.75$ 553,125.00$ 14d Liner System for 5' diameter manhole-250 MILS VF 1,500 500.00$ 750,000.00$ 14e Liner system for 6’diameter manhole-125 MILS VF 1,500 375.00$ 562,500.00$ 14f Liner System for 6' diameter manhole-250 MILS VF 1,500 500.00$ 750,000.00$ Lateral Replacement and Lateral CIPP Furnish and replace existing service lateral from sewer main to new cleanout location (6"-8" Dia.) 15a Up to 5' deep LF 800 660.00$ 528,000.00$ 15c More than 5' and up to 10' deep LF 500 770.00$ 385,000.00$ 15c More than 10' and up to 15' deep LF 300 880.00$ 264,000.00$ 15d More than 15' and up to 20' deep LF 200 1,650.00$ 330,000.00$ Trenchless (CIPP) reconstruction of sewer lateral, CCTV and cleaning 16a 4” Dia. Sanitary Sewer Lat. 4.0 mm LF 500 225.00$ 112,500.00$ 16b 6” Dia. Sanitary Sewer Lat. 6.0 mm LF 300 250.00$ 75,000.00$ 16c 8” Dia. Sanitary Sewer Lat. 6.0 mm LF 50 275.00$ 13,750.00$ Grout Fill and Abandon Main 17a 2"-6" LF 7,500 15.00$ 112,500.00$ 17b 8"-12" LF 7,500 16.00$ 120,000.00$ 17c 16"-24" LF 5,000 20.00$ 100,000.00$ 17d >30" LF 5,000 50.00$ 250,000.00$ Remove Abandoned Main (if not already removing for replacing) 18a 2"-6" LF 5,000 22.10$ 110,500.00$ 18b 8"-12" LF 5,000 29.46$ 147,300.00$ 18c 16"-24" LF 2,000 44.20$ 88,400.00$ 18d >30" LF 500 58.92$ 29,460.00$ Gravity Mains PVC Gravity Mains (Inclusive of all Labor, Material, 19a 4” diameter (0' to 5') LF 5 544.50$ 2,722.50$ 19b 4” diameter (5.1' to 10') LF 5 907.50$ 4,537.50$ 19c 4” diameter (10.1' to 15') LF 5 1,255.98$ 6,279.90$ 19d 4” diameter (15.1' to 20') LF 5 2,254.80$ 11,274.00$ 19e 6” diameter (0' to 5') LF 25 544.50$ 13,612.50$ 19f 6” diameter (5.1' to 10') LF 25 914.76$ 22,869.00$ 19g 6” diameter (10.1' to 15') LF 5 1,306.80$ 6,534.00$ 19h 6” diameter (15.1' to 20') LF 5 3,305.18$ 16,525.90$ 19i 8” diameter (0' to 5') LF 1,000 551.76$ 551,760.00$ 19j 8” diameter (5.1' to 10') LF 1,000 965.58$ 965,580.00$ 19k 8” diameter (10.1' to 15') LF 500 1,314.06$ 657,030.00$ 19l 8” diameter (15.1' to 20') LF 500 2,261.62$ 1,130,810.00$ 19m 10” diameter (0' to 5') LF 1,000 559.02$ 559,020.00$ 19n 10” diameter (5.1' to 10') LF 1,000 972.84$ 972,840.00$ 19o 10” diameter (10.1' to 15') LF 500 1,277.76$ 638,880.00$ 19p 10” diameter (15.1' to 20') LF 500 2,268.88$ 1,134,440.00$ 19q 12” diameter (0' to 5') LF 500 573.54$ 286,770.00$ 19r 12” diameter (5.1' to 10') LF 500 936.54$ 468,270.00$ 19s 12” diameter (10.1' to 15') LF 250 1,285.02$ 321,255.00$ 19t 12” diameter (15.1' to 20') LF 100 2,082.80$ 208,280.00$ 19u 14”/15" diameter (0' to 5') LF 5 595.32$ 2,976.60$ 19v 14”/15" diameter (5.1' to 10') LF 5 965.58$ 4,827.90$ 19w 14”/15" diameter (10.1' to 15') LF 5 1,306.80$ 6,534.00$ 19x 14”/15" diameter (15.1' to 20') LF 5 2,305.00$ 11,525.00$ 19y 16”/18" diameter (0' to 5') LF 5 776.82$ 3,884.10$ 19z 16”/18" diameter (5.1' to 10') LF 5 980.10$ 4,900.50$ 19aa 16”/18" diameter (10.1' to 15') LF 5 1,328.58$ 6,642.90$ 19bb 16”/18" diameter (15.1' to 20') LF 5 2,319.70$ 11,598.50$ 19cc 20”/21" diameter (0' to 5') LF 5 653.40$ 3,267.00$ 19dd 20”/21" diameter (5.1' to 10') LF 5 1,016.40$ 5,082.00$ 19ee 20”/21" diameter (10.1' to 15') LF 5 1,364.88$ 6,824.40$ 19ff 20”/21" diameter (15.1' to 20') LF 5 2,363.26$ 11,816.30$ 19gg 24” diameter (0' to 5') LF 5 784.08$ 3,920.40$ 19hh 24” diameter (5.1' to 10') LF 5 1,183.38$ 5,916.90$ 19ii 24” diameter (10.1' to 15') LF 5 1,575.42$ 7,877.10$ 19jj 24” diameter (15.1' to 20') LF 5 2,675.44$ 13,377.20$ 19kk 30” diameter (0' to 5') LF 5 929.28$ 4,646.40$ 19ll 30” diameter (5.1' to 10') LF 5 1,328.58$ 6,642.90$ 19mm 30” diameter (10.1' to 15') LF 5 1,720.62$ 8,603.10$ 19nn 30” diameter (15.1' to 20') LF 5 2,813.88$ 14,069.40$ 19oo 36” diameter (0' to 5') LF 5 1,081.74$ 5,408.70$ 19pp 36” diameter (5.1' to 10') LF 5 1,481.04$ 7,405.20$ 19qq 36” diameter (10.1' to 15') LF 5 1,873.08$ 9,365.40$ 19rr 36” diameter (15.1' to 20') LF 5 2,719.00$ 13,595.00$ HDPE (Inclusive of all Labor, Material, and Associated Restraints) 20a 4” diameter (0' to 5') LF 5 206.25$ 1,031.25$ 20b 4” diameter (5.1' to 10') LF 5 343.75$ 1,718.75$ 20c 4” diameter (10.1' to 15') LF 5 475.75$ 2,378.75$ 20d 4” diameter (15.1' to 20') LF 5 1,061.50$ 5,307.50$ 20e 6” diameter (0' to 5') LF 25 206.25$ 5,156.25$ 20f 6” diameter (5.1' to 10') LF 25 346.50$ 8,662.50$ 20g 6” diameter (10.1' to 15') LF 5 495.00$ 2,475.00$ 20h 6” diameter (15.1' to 20') LF 5 1,130.75$ 5,653.75$ 20i 8” diameter (0' to 5') LF 50 209.00$ 10,450.00$ 20j 8” diameter (5.1' to 10') LF 50 365.75$ 18,287.50$ 20k 8” diameter (10.1' to 15') LF 10 497.75$ 4,977.50$ 20l 8” diameter (15.1' to 20') LF 10 1,114.25$ 11,142.50$ 20m 10” diameter (0' to 5') LF 100 211.75$ 21,175.00$ 20n 10” diameter (5.1' to 10') LF 100 368.50$ 36,850.00$ 20o 10” diameter (10.1' to 15') LF 5 484.00$ 2,420.00$ 20p 10” diameter (15.1' to 20') LF 5 1,117.00$ 5,585.00$ 20q 12” diameter (0' to 5') LF 500 217.25$ 108,625.00$ 20r 12” diameter (5.1' to 10') LF 500 354.75$ 177,375.00$ 20s 12” diameter (10.1' to 15') LF 250 486.75$ 121,687.50$ 20t 12” diameter (15.1' to 20') LF 100 1,122.00$ 112,200.00$ 20u 14”/15" diameter (0' to 5') LF 5 225.50$ 1,127.50$ 20v 14”/15" diameter (5.1' to 10') LF 5 365.75$ 1,828.75$ 20w 14”/15" diameter (10.1' to 15') LF 5 495.00$ 2,475.00$ 20x 14”/15" diameter (15.1' to 20') LF 5 1,130.75$ 5,653.75$ 20y 16”/18" diameter (0' to 5') LF 5 294.25$ 1,471.25$ 20z 16”/18" diameter (5.1' to 10') LF 5 371.25$ 1,856.25$ 20aa 16”/18" diameter (10.1' to 15') LF 5 503.25$ 2,516.25$ 20bb 16”/18" diameter (15.1' to 20') LF 5 1,136.25$ 5,681.25$ 20cc 20”/21" diameter (0' to 5') LF 5 247.50$ 1,237.50$ 20dd 20”/21" diameter (5.1' to 10') LF 5 385.00$ 1,925.00$ 20ee 20”/21" diameter (10.1' to 15') LF 5 517.00$ 2,585.00$ 20ff 20”/21" diameter (15.1' to 20') LF 5 1,152.75$ 5,763.75$ 20gg 24” diameter (0' to 5') LF 5 297.00$ 1,485.00$ 20hh 24” diameter (5.1' to 10') LF 5 448.25$ 2,241.25$ 20ii 24” diameter (10.1' to 15') LF 5 596.75$ 2,983.75$ 20jj 24” diameter (15.1' to 20') LF 5 1,271.00$ 6,355.00$ 20kk 30” diameter (0' to 5') LF 5 352.00$ 1,760.00$ 20ll 30” diameter (5.1' to 10') LF 5 503.25$ 2,516.25$ 20mm 30” diameter (10.1' to 15') LF 5 651.75$ 3,258.75$ 20nn 30” diameter (15.1' to 20') LF 5 1,323.25$ 6,616.25$ 20oo 36” diameter (0' to 5') LF 5 409.75$ 2,048.75$ 20pp 36” diameter (5.1' to 10') LF 5 561.00$ 2,805.00$ 20qq 36” diameter (10.1' to 15') LF 5 709.50$ 3,547.50$ 20rr 36” diameter (15.1' to 20') LF 5 1,287.50$ 6,437.50$ Force Main PVC Force Main (Inclusive of all Labor, Material, and Associated Restraints) 21a 4” diameter (0' to 5') LF 25 499.13$ 12,478.25$ 21b 4” diameter (5.1' to 10') LF 5 831.88$ 4,159.40$ Original = $4,159.38 21c 4” diameter (10.1' to 15') LF 5 1,151.32$ 5,756.60$ Original = $5,756.58 21d 4” diameter (15.1' to 20') LF 5 1,899.83$ 9,499.15$ 21e 6” diameter (0' to 5') LF 25 499.13$ 12,478.25$ Original = $12,478.13 21f 6” diameter (5.1' to 10') LF 25 838.53$ 20,963.25$ 21g 6” diameter (10.1' to 15') LF 5 1,197.90$ 5,989.50$ 21h 6” diameter (15.1' to 20') LF 5 1,946.42$ 9,732.10$ Original = $9,732.08 21i 8” diameter (0' to 5') LF 50 505.78$ 25,289.00$ 21j 8” diameter (5.1' to 10') LF 50 885.12$ 44,256.00$ 21k 8” diameter (10.1' to 15') LF 10 1,204.56$ 12,045.60$ Original = $12,045.55 21l 8” diameter (15.1' to 20') LF 10 1,906.49$ 19,064.90$ Original = $19,064.85 21m 10” diameter (0' to 5') LF 100 512.44$ 51,244.00$ Original = $51,243.50 21n 10” diameter (5.1' to 10') LF 100 891.77$ 89,177.00$ 21o 10” diameter (10.1' to 15') LF 5 1,171.28$ 5,856.40$ 21p 10” diameter (15.1' to 20') LF 5 1,913.14$ 9,565.70$ 21q 12” diameter (0' to 5') LF 500 525.75$ 262,875.00$ Original = $262,872.50 21r 12” diameter (5.1' to 10') LF 500 858.50$ 429,250.00$ Original = $429,247.50 21s 12” diameter (10.1' to 15') LF 250 1,177.94$ 294,485.00$ Original = $294,483.75 21t 12” diameter (15.1' to 20') LF 100 1,826.45$ 182,645.00$ 21u 14”/15" diameter (0' to 5') LF 5 545.71$ 2,728.55$ 21v 14”/15" diameter (5.1' to 10') LF 5 885.12$ 4,425.60$ Original = $4,425.58 21w 14”/15" diameter (10.1' to 15') LF 5 1,197.90$ 5,989.50$ 21x 14”/15" diameter (15.1' to 20') LF 5 1,946.42$ 9,732.10$ Original = $9,732.08 21y 16”/18" diameter (0' to 5') LF 5 712.09$ 3,560.45$ Original = $3,560.43 21z 16”/18" diameter (5.1' to 10') LF 5 898.43$ 4,492.15$ Original = $4,492.13 21aa 16”/18" diameter (10.1' to 15') LF 5 1,217.87$ 6,089.35$ 21bb 16”/18" diameter (15.1' to 20') LF 5 1,959.73$ 9,798.65$ Original = $9,798.63 21cc 20”/21" diameter (0' to 5') LF 5 598.95$ 2,994.75$ 21dd 20”/21" diameter (5.1' to 10') LF 5 931.70$ 4,658.50$ 21ee 20”/21" diameter (10.1' to 15') LF 5 1,251.14$ 6,255.70$ 21ff 20”/21" diameter (15.1' to 20') LF 5 1,999.66$ 9,998.30$ Original = $9,998.28 21gg 24” diameter (0' to 5') LF 5 718.74$ 3,593.70$ 21hh 24” diameter (5.1' to 10') LF 5 1,084.77$ 5,423.85$ Original = $5,423.83 21ii 24” diameter (10.1' to 15') LF 5 1,444.14$ 7,220.70$ Original = $7.220.68 21jj 24” diameter (15.1' to 20') LF 5 2,285.82$ 11,429.10$ 21kk 30” diameter (0' to 5') LF 5 851.84$ 4,259.20$ 21ll 30” diameter (5.1' to 10') LF 5 1,217.87$ 6,089.35$ Original = $6,089.33 21mm 30” diameter (10.1' to 15') LF 5 1,577.24$ 7,886.20$ Original = $7,886.18 21nn 30” diameter (15.1' to 20') LF 5 2,412.27$ 12,061.35$ Original = $12,061.33 21oo 36” diameter (0' to 5') LF 5 991.60$ 4,958.00$ Original = $4,957.98 21pp 36” diameter (5.1' to 10') LF 5 1,357.62$ 6,788.10$ 21qq 36” diameter (10.1' to 15') LF 5 1,716.99$ 8,584.95$ 21rr 36” diameter (15.1' to 20') LF 5 2,325.75$ 11,628.75$ DUCTILE IRON (Inclusive of all Labor, Material, and 22a 4” diameter (0' to 5') LF 5 559.02$ 2,795.10$ 22b 4” diameter (5.1' to 10') LF 5 891.77$ 4,458.85$ 22c 4” diameter (10.1' to 15') LF 5 1,157.97$ 5,789.85$ 22d 4” diameter (15.1' to 20') LF 5 1,859.90$ 9,299.50$ 22e 6” diameter (0' to 5') LF 25 545.71$ 13,642.75$ 22f 6” diameter (5.1' to 10') LF 25 878.46$ 21,961.50$ 22g 6” diameter (10.1' to 15') LF 5 1,191.25$ 5,956.25$ 22h 6” diameter (15.1' to 20') LF 5 1,919.80$ 9,599.00$ Original = $9,598.98 22i 8” diameter (0' to 5') LF 50 565.68$ 28,284.00$ 22j 8” diameter (5.1' to 10') LF 50 898.43$ 44,921.50$ Original = $44,921.25 22k 8” diameter (10.1' to 15') LF 10 1,177.94$ 11,779.40$ Original = $11,779.35 22l 8” diameter (15.1' to 20') LF 10 1,966.38$ 19,663.80$ 22m 10” diameter (0' to 5') LF 100 752.02$ 75,202.00$ Original = $75,201.50 22n 10” diameter (5.1' to 10') LF 100 785.29$ 78,529.00$ 22o 10” diameter (10.1' to 15') LF 5 1,237.83$ 6,189.15$ 22p 10” diameter (15.1' to 20') LF 5 1,986.35$ 9,931.75$ Original = $9,931.73 22q 12” diameter (0' to 5') LF 500 605.61$ 302,805.00$ Original = $302,802.50 22r 12” diameter (5.1' to 10') LF 500 938.36$ 469,180.00$ 22s 12” diameter (10.1' to 15') LF 250 1,104.73$ 276,182.50$ 22t 12” diameter (15.1' to 20') LF 100 1,796.31$ 179,631.00$ 22u 14”/15" diameter (0' to 5') LF 5 632.23$ 3,161.15$ Original = $3,161.13 22v 14”/15" diameter (5.1' to 10') LF 5 964.98$ 4,824.90$ Original = $4,824.88 22w 14”/15" diameter (10.1' to 15') LF 5 1,277.76$ 6,388.80$ 22x 14”/15" diameter (15.1' to 20') LF 5 2,032.93$ 10,164.65$ 22y 16”/18" diameter (0' to 5') LF 5 678.81$ 3,394.05$ 22z 16”/18" diameter (5.1' to 10') LF 5 798.60$ 3,993.00$ 22aa 16”/18" diameter (10.1' to 15') LF 5 838.53$ 4,192.65$ 22bb 16”/18" diameter (15.1' to 20') LF 5 2,072.86$ 10,364.30$ 22cc 20”/21" diameter (0' to 5') LF 5 692.12$ 3,460.60$ 22dd 20”/21" diameter (5.1' to 10') LF 5 1,024.87$ 5,124.35$ 22ee 20”/21" diameter (10.1' to 15') LF 5 1,331.00$ 6,655.00$ 22ff 20”/21" diameter (15.1' to 20') LF 5 2,092.83$ 10,464.15$ 22gg 24” diameter (0' to 5') LF 5 811.91$ 4,059.55$ 22hh 24” diameter (5.1' to 10') LF 5 1,177.94$ 5,889.70$ Original = $5,889.68 22ii 24” diameter (10.1' to 15') LF 5 1,537.31$ 7,686.55$ Original = $7,686.53 22jj 24” diameter (15.1' to 20') LF 5 2,378.99$ 11,894.95$ 22kk 30” diameter (0' to 5') LF 5 898.43$ 4,492.15$ Original = $4,492.13 22ll 30” diameter (5.1' to 10') LF 5 1,264.45$ 6,322.25$ 22mm 30” diameter (10.1' to 15') LF 5 1,623.82$ 8,119.10$ 22nn 30” diameter (15.1' to 20') LF 5 2,465.51$ 12,327.55$ Original = $12,327.53 22oo 36” diameter (0' to 5') LF 5 991.60$ 4,958.00$ Original = $4,957.98 22pp 36” diameter (5.1' to 10') LF 5 1,357.62$ 6,788.10$ 22qq 36” diameter (10.1' to 15') LF 5 1,716.99$ 8,584.95$ 22rr 36” diameter (15.1' to 20') LF 5 2,558.68$ 12,793.40$ Original = $12,793.38 HDPE (Inclusive of all Labor, Material, and Associated Restraints) 23a 4” diameter (0' to 5') LF 5 206.25$ 1,031.25$ 23b 4” diameter (5.1' to 10') LF 5 343.75$ 1,718.75$ 23c 4” diameter (10.1' to 15') LF 5 475.75$ 2,378.75$ 23d 4” diameter (15.1' to 20') LF 5 1,111.50$ 5,557.50$ 23e 6” diameter (0' to 5') LF 25 206.25$ 5,156.25$ 23f 6” diameter (5.1' to 10') LF 25 346.50$ 8,662.50$ 23g 6” diameter (10.1' to 15') LF 5 495.00$ 2,475.00$ 23h 6” diameter (15.1' to 20') LF 5 1,130.75$ 5,653.75$ 23i 8” diameter (0' to 5') LF 50 209.00$ 10,450.00$ 23j 8” diameter (5.1' to 10') LF 50 365.75$ 18,287.50$ 23k 8” diameter (10.1' to 15') LF 10 497.75$ 4,977.50$ 23l 8” diameter (15.1' to 20') LF 10 1,114.25$ 11,142.50$ 23m 10” diameter (0' to 5') LF 100 211.75$ 21,175.00$ 23n 10” diameter (5.1' to 10') LF 100 368.50$ 36,850.00$ 23o 10” diameter (10.1' to 15') LF 5 484.00$ 2,420.00$ 23p 10” diameter (15.1' to 20') LF 5 1,117.00$ 5,585.00$ 23q 12” diameter (0' to 5') LF 500 217.25$ 108,625.00$ 23r 12” diameter (5.1' to 10') LF 500 354.75$ 177,375.00$ 23s 12” diameter (10.1' to 15') LF 250 486.75$ 121,687.50$ 23t 12” diameter (15.1' to 20') LF 100 1,122.00$ 112,200.00$ 23u 14”/15" diameter (0' to 5') LF 5 225.50$ 1,127.50$ 23v 14”/15" diameter (5.1' to 10') LF 5 365.75$ 1,828.75$ 23w 14”/15" diameter (10.1' to 15') LF 5 495.00$ 2,475.00$ 23x 14”/15" diameter (15.1' to 20') LF 5 1,130.75$ 5,653.75$ 23y 16”/18" diameter (0' to 5') LF 5 294.25$ 1,471.25$ 23z 16”/18" diameter (5.1' to 10') LF 5 371.25$ 1,856.25$ 23aa 16”/18" diameter (10.1' to 15') LF 5 503.25$ 2,516.25$ 23bb 16”/18" diameter (15.1' to 20') LF 5 1,136.25$ 5,681.25$ 23cc 20”/21" diameter (0' to 5') LF 5 247.50$ 1,237.50$ 23dd 20”/21" diameter (5.1' to 10') LF 5 385.00$ 1,925.00$ 23ee 20”/21" diameter (10.1' to 15') LF 5 517.00$ 2,585.00$ 23ff 20”/21" diameter (15.1' to 20') LF 5 1,152.75$ 5,763.75$ 23gg 24” diameter (0' to 5') LF 5 297.00$ 1,485.00$ 23hh 24” diameter (5.1' to 10') LF 5 448.25$ 2,241.25$ 23ii 24” diameter (10.1' to 15') LF 5 596.75$ 2,983.75$ 23jj 24” diameter (15.1' to 20') LF 5 1,271.00$ 6,355.00$ 23kk 30” diameter (0' to 5') LF 5 352.00$ 1,760.00$ 23ll 30” diameter (5.1' to 10') LF 5 503.25$ 2,516.25$ 23mm 30” diameter (10.1' to 15') LF 5 651.75$ 3,258.75$ 23nn 30” diameter (15.1' to 20') LF 5 1,323.25$ 6,616.25$ 23oo 36” diameter (0' to 5') LF 5 409.75$ 2,048.75$ 23pp 36” diameter (5.1' to 10') LF 5 561.00$ 2,805.00$ 23qq 36” diameter (10.1' to 15') LF 5 709.50$ 3,547.50$ 23rr 36” diameter (15.1' to 20') LF 5 1,287.50$ 6,437.50$ Force Main Pipe Bursting (Includes connection to existing upstream and downstream force mains) 24a Furnish and Install 4" HDPE Pipe Bursting, DR 11 LF 1,000 115.50$ 115,500.00$ 24b Furnish and Install 6" HDPE Pipe Bursting, DR 11 LF 1,000 137.50$ 137,500.00$ 24c Furnish and Install 8" HDPE Pipe Bursting, DR 11 LF 1,000 154.00$ 154,000.00$ 24d Furnish and Install 10" HDPE Pipe Bursting, DR 11 LF 500 181.50$ 90,750.00$ 24e Furnish and Install 12" HDPE Pipe Bursting, DR 11 LF 1,000 203.50$ 203,500.00$ 24f Furnish and Install 16" HDPE Pipe Bursting, DR 11 LF 1,000 293.70$ 293,700.00$ 24g Furnish and Install 20" HDPE Pipe Bursting, DR 11 LF 1,000 319.00$ 319,000.00$ 24h Furnish and Install 24" HDPE Pipe Bursting, DR 11 LF 500 390.50$ 195,250.00$ 24i Furnish and Install 30" HDPE Pipe Bursting, DR 11 LF 500 577.50$ 288,750.00$ Gravity Main Pipe Bursting (Includes connection to existing upstream and downstream gravity main or manhole) 25a Furnish and Install 8" HDPE Pipe Bursting, to replace 6" or 8" gravity main LF 2,000 165.00$ 330,000.00$ 25b Furnish and Install 10" HDPE Sanitary Sewer Mains LF 500 192.50$ 96,250.00$ 25c Furnish and Install 12" HDPE Sanitary Sewer Mains LF 1,000 220.00$ 220,000.00$ 25d Furnish and Install 15" HDPE Sanitary Sewer Mains LF 100 258.50$ 25,850.00$ 25e Furnish and Install 18" HDPE Sanitary Sewer Mains LF 1,000 286.00$ 286,000.00$ 25f Furnish and Install 20" HDPE Sanitary Sewer Mains LF 100 357.50$ 35,750.00$ 25g Furnish and Install 24" HDPE Sanitary Sewer Mains LF 1,000 412.50$ 412,500.00$ 25h Furnish and Install 30" HDPE Sanitary Sewer Mains LF 250 605.00$ 151,250.00$ 25i Furnish and Install 36" HDPE Sanitary Sewer Mains LF 200 715.00$ 143,000.00$ Ductile Iron Fittings (Tees, Crosses, 90, 45, 22.5, 11.25, Sleeve, and inclusive all necessary restraints) (Protecto 401 Lined) 26a 4” diameter TON 3.00 70,369.19$ 211,107.57$ 26b 6" diameter TON 3.00 66,603.92$ 199,811.76$ 26c 8" diameter TON 3.00 69,164.10$ 207,492.30$ 26d 10" diameter TON 3.00 66,709.94$ 200,129.82$ 26e 12" diameter TON 3.00 61,378.55$ 184,135.65$ 26f 14" diameter TON 3.00 57,227.88$ 171,683.64$ 26g 16" diameter TON 3.00 56,921.49$ 170,764.47$ 26h 18" diameter TON 3.00 49,693.96$ 149,081.88$ 26i 20" diameter TON 3.00 51,244.87$ 153,734.61$ 26j 24" diameter TON 3.00 53,209.95$ 159,629.85$ 26k 30" diameter TON 3.00 47,866.34$ 143,599.02$ 26l 36" diameter TON 3.00 51,028.19$ 153,084.57$ Water main replacement (Incidental to Sewer Repair) PVC (Inclusive of all Labor, Material, and Associated Restraints) 27a 4” diameter LF 50 572.00$ 28,600.00$ 27b 6” diameter LF 50 577.50$ 28,875.00$ 27c 8” diameter LF 50 610.50$ 30,525.00$ 27d 10” diameter LF 50 616.00$ 30,800.00$ 27e 12” diameter LF 50 594.00$ 29,700.00$ 27f 14” diameter LF 10 610.50$ 6,105.00$ 27g 18” diameter LF 10 616.00$ 6,160.00$ 27h 20” diameter LF 10 643.50$ 6,435.00$ 27i 24” diameter LF 10 748.00$ 7,480.00$ 27j 30” diameter LF 10 836.00$ 8,360.00$ 27k 36” diameter LF 10 935.00$ 9,350.00$ DUCTILE IRON (Inclusive of all Labor, Material, and Associated Restraints) 28a 4” diameter LF 10 605.00$ 6,050.00$ 28b 6” diameter LF 25 616.00$ 15,400.00$ 28c 8” diameter LF 50 621.50$ 31,075.00$ 28d 10” diameter LF 10 632.50$ 6,325.00$ 28e 12” diameter LF 10 649.00$ 6,490.00$ 28f 14” diameter LF 5 665.50$ 3,327.50$ 28g 18” diameter LF 5 693.00$ 3,465.00$ 28h 20” diameter LF 5 704.00$ 3,520.00$ 28i 24” diameter LF 5 814.00$ 4,070.00$ 28j 30” diameter LF 5 869.00$ 4,345.00$ 28k 36” diameter LF 5 935.00$ 4,675.00$ HDPE (Inclusive of all Labor, Material, and Associated Restraints) 29a 4” diameter LF 10 155.00$ 1,550.00$ 29b 6” diameter LF 25 155.00$ 3,875.00$ 29c 8” diameter LF 50 157.00$ 7,850.00$ 29d 10” diameter LF 10 257.00$ 2,570.00$ 29e 12” diameter LF 10 257.00$ 2,570.00$ 29f 14” diameter LF 5 257.00$ 1,285.00$ 29g 18” diameter LF 5 260.00$ 1,300.00$ 29h 20” diameter LF 5 262.00$ 1,310.00$ 29i 24” diameter LF 5 267.00$ 1,335.00$ 29j 30” diameter LF 5 272.00$ 1,360.00$ 29k 36” diameter LF 5 284.00$ 1,420.00$ Ductile Iron Fittings (Tees, Crosses, 90, 45, 22.5, 11.25, Sleeve, and inclusive all necessary restraints) (Cement Lined) 30a 4” diameter TON 1.00 36,846.77$ 36,846.77$ 30b 6" diameter TON 1.00 34,442.05$ 34,442.05$ 30c 8" diameter TON 1.00 19,784.00$ 19,784.00$ 30d 10" diameter TON 1.00 38,069.17$ 38,069.17$ 30e 12" diameter TON 1.00 34,600.46$ 34,600.46$ 30f 14" diameter TON 1.00 35,044.48$ 35,044.48$ 30g 16" diameter TON 1.00 35,213.94$ 35,213.94$ 30h 18" diameter TON 1.00 33,396.93$ 33,396.93$ 30i 20" diameter TON 1.00 33,931.25$ 33,931.25$ 30j 24" diameter TON 1.00 36,534.09$ 36,534.09$ 30k 30" diameter TON 1.00 34,145.96$ 34,145.96$ 30l 36" diameter TON 1.00 36,701.11$ 36,701.11$ Reinforced Concrete Pipe (Inclusive of all Labor, Material, and Associated Restraints) 31a 12" ID LF 5 93.50$ 467.50$ 31b 15" ID LF 5 93.50$ 467.50$ 31c 18" ID LF 5 99.00$ 495.00$ 31d 21" ID LF 5 0.01$ 0.05$ Original = $0.06 31e 24" ID LF 5 236.50$ 1,182.50$ 31f 27" ID LF 5 0.01$ 0.05$ Original = $0.06 31g 30" ID LF 5 1,650.00$ 8,250.00$ 31h 36" ID LF 5 1,677.50$ 8,387.50$ Appurtenances Plug Valves with Valve Box (Wastewater Only) 32a 4” EA 200 1,657.69$ 331,538.00$ 32b 6” EA 250 2,376.92$ 594,230.00$ 32c 8” EA 500 3,724.16$ 1,862,080.00$ 32d 10” EA 100 6,391.95$ 639,195.00$ 32e 12” EA 50 7,892.95$ 394,647.50$ 32f 14” EA 10 14,396.03$ 143,960.30$ 32g 18” EA 5 23,689.09$ 118,445.45$ 32h 20” EA 5 31,872.22$ 159,361.10$ Gate Valves with Valve Box 33a 4” EA 200 2,073.39$ 414,678.00$ 33b 6” EA 250 2,531.31$ 632,827.50$ 33c 8” EA 500 3,299.50$ 1,649,750.00$ 33d 10” EA 100 5,836.10$ 583,610.00$ 33e 12” EA 50 7,120.80$ 356,040.00$ 33f 14” EA 10 18,030.92$ 180,309.20$ 33g 18” EA 5 38,357.81$ 191,789.05$ 33h 20” EA 5 40,614.36$ 203,071.80$ 33i 24" EA 5 53,348.43$ 266,742.15$ 33j Valve Box Only EA 50 425.61$ 21,280.50$ Tapping Sleeves and Tapping Valves 34a 4” EA 25 6,578.70$ 164,467.50$ 34b 6” EA 50 7,915.06$ 395,753.00$ 34c 8” EA 50 10,299.70$ 514,985.00$ 34d 10” EA 10 17,814.56$ 178,145.60$ 34e 12” EA 25 22,313.71$ 557,842.75$ 34f 14” EA 5 49,373.59$ 246,867.95$ 34g 18” EA 5 81,146.53$ 405,732.65$ 34h 20” EA 5 94,362.42$ 471,812.10$ Linestops 35a 4” EA 10 6,726.94$ 67,269.40$ 35b 6” EA 10 7,143.33$ 71,433.30$ 35c 8” EA 10 8,195.65$ 81,956.50$ 35d 10” EA 10 11,003.39$ 110,033.90$ 35e 12” EA 10 11,466.23$ 114,662.30$ 35f 14” EA 5 14,685.39$ 73,426.95$ 35g 18” EA 5 18,840.75$ 94,203.75$ 35h 20” EA 5 19,894.11$ 99,470.55$ Repair Clamp 36a 4”EA 15 1,406.64$ 21,099.60$ 36b 6”EA 15 1,652.47$ 24,787.05$ 36c 8”EA 15 2,007.52$ 30,112.80$ 36d 10” EA 15 2,766.28$ 41,494.20$ 36e 12” EA 15 3,255.81$ 48,837.15$ 36f 14” EA 5 3,574.79$ 17,873.95$ 36g 18”EA 5 4,168.84$ 20,844.20$ 36h 20” EA 5 5,440.82$ 27,204.10$ 36i 24"EA 5 5,715.17$ 28,575.85$ 36j 30"EA 5 8,167.66$ 40,838.30$ 36k 36"EA 5 8,579.19$ 42,895.95$ Fire Hydrant 37a Fire Hydrant Assembly With Valve (5-1/4") EA 20 9,820.19$ 196,403.80$ 37b Fire Hydrant Assembly Without Valve (5-1/4") EA 10 7,852.10$ 78,521.00$ Service Saddles (Water and RCW Only) 38a 4” EA 100 189.00$ 18,900.00$ 38b 6” EA 150 199.50$ 29,925.00$ 38c 8” EA 200 241.50$ 48,300.00$ 38d 10” EA 50 273.00$ 13,650.00$ 38e 12” EA 25 283.50$ 7,087.50$ 38f 14” EA 5 315.00$ 1,575.00$ 38g 18” EA 5 430.50$ 2,152.50$ 38h 20” EA 5 483.00$ 2,415.00$ Trenchless Pipeline Installation (Wastewater and Water/Reclaimed Water Piping Incidental to Sewer Repair) Directional Drill 39a Furnish and Install 4" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 70.75$ 70,750.00$ 39b Furnish and Install 6" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 96.00$ 96,000.00$ 39c Furnish and Install 8" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 118.00$ 118,000.00$ 39d Furnish and Install 10" HDPE by directional drill, DR 11 with Transitional Ends LF 500 135.00$ 67,500.00$ 39e Furnish and Install 12" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 191.00$ 191,000.00$ 39f Furnish and Install 16" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 287.00$ 287,000.00$ 39g Furnish and Install 20" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 370.00$ 370,000.00$ 39h Furnish and Install 24" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 500.00$ 500,000.00$ 39i Furnish and Install 30" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 550.00$ 550,000.00$ 39j Furnish and Install 36" HDPE by directional drill, DR 11 with Transitional Ends LF 1,000 781.00$ 781,000.00$ 39k Furnish and Install 4" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 49.21$ 49,210.00$ 39l Furnish and Install 6" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 71.87$ 71,870.00$ 39m Furnish and Install 8" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 113.25$ 113,250.00$ 39n Furnish and Install 10" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 500 165.07$ 82,535.00$ 39o Furnish and Install 12" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 235.08$ 235,080.00$ 39p Furnish and Install 16" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 521.51$ 521,510.00$ 39q Furnish and Install 20" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 863.13$ 863,130.00$ 39r Furnish and Install 24" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 1,201.81$ 1,201,810.00$ 39s Furnish and Install 30" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 0.01$ 10.00$ 39t Furnish and Install 36" Restrained PVC by directional drill, DR 18 with Transitional Ends LF 1,000 0.01$ 10.00$ Jack and Bore 40a Furnish and Install 4" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 200 131.25$ 26,250.00$ 40b Furnish and Install 6" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 200 131.25$ 26,250.00$ 40c Furnish and Install 12" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 200 270.38$ 54,076.00$ Original = $54,075.00 40d Furnish and Install 14" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 100 273.00$ 27,300.00$ 40e Furnish and Install 16" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 500 278.25$ 139,125.00$ 40f Furnish and Install 20" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 500 283.50$ 141,750.00$ 40g Furnish and Install 24" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 294.00$ 73,500.00$ 40h Furnish and Install 30" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 328.13$ 82,032.50$ Original = $82,031.25 40i Furnish and Install 36" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 354.38$ 88,595.00$ Original = $88,593.75 40j Furnish and Install 42" OD Steel Casing Pipe by Jack and Bore per city standard detail LF 250 399.00$ 99,750.00$ 41 Miscellaneous Items 42 Miscellaneous Markup (10% maximum allowed) 0.10 -$ 57,544,063.57$ Original = $63,463,450.58 Item No. Description Units Quantity Unit Price Total Price 1 Mobilization/Demobilization including Traffic 1 LS/WO 10 4,000.00$ 40,000.00$ Cleanout and Sewer Lateral 2 Furnish and install Cleanout EA 500 500.00$ 250,000.00$ 3 Furnish and replace existing service lateral from sewer main 3a Up to 5' deep LF 800 660.00$ 528,000.00$ 3b More than 5' and up to 10' deep LF 500 770.00$ 385,000.00$ 3c More than 10' and up to 15' deep LF 300 880.00$ 264,000.00$ 3d More than 15' and up to 20' deep LF 200 1,650.00$ 330,000.00$ Sewer Lateral CIPP 4 Trenchless (CIPP) reconstruction of sewer lateral, CCTV and cleaning 5a 4” Dia. Sanitary Sewer Lat. 4.0 mm LF 500 225.00$ 112,500.00$ 5b 6” Dia. Sanitary Sewer Lat. 6.0 mm LF 300 250.00$ 75,000.00$ 5c 8” Dia. Sanitary Sewer Lat. 6.0 mm LF 50 275.00$ 13,750.00$ 6 Miscellaneous Items 7 Miscellaneous Markup (10% maximum allowed) 0.10 -$ 1,998,250.00$ TOTAL SECTION C = D. Sanitary Cleanouts and Laterals General 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4 000 for non emergency mobilization TOTAL SECTION D = All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract. Unit costs for all bid items shall not be Halsey Beshears, SecretaryRon DeSantis, GovernorSTATE OF FLORIDADEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATIONCONSTRUCTION INDUSTRY LICENSING BOARDTHE UNDERGROUND UTILITY & EXCAVATION CO HEREIN IS CERTIFIED UNDER THEPROVISIONS OF CHAPTER 489, FLORIDA STATUTESROWLAND, KENNETH DEANDo not alter this document in any form.ROWLAND INCLICENSE NUMBER: CUC052617EXPIRATION DATE: AUGUST 31, 2022This is your license. It is unlawful for anyone other than the licensee to use this document.6855 102ND AVE NPINELLAS PARK FL 33782Always verify licenses online at MyFloridaLicense.com Page 13 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Approved by: Employer Name (Please Type or Print)Title Signature Date Department of Homeland Security – Verification Division Name (Please Type or Print)Title Signature Date 656954 Rowland, Inc. Lydia M Connolly Electronically Signed 03/28/2013 USCIS Verification Division Electronically Signed 03/28/2013 Page 14 of 17 E-Verify MOU for Employers | Revision Date 06/01/13 Company ID Number: Information Required for the E-Verify Program Information relating to your Company: Company Name Company Facility Address Company Alternate Address County or Parish Employer Identification Number North American Industry Classification Systems Code Parent Company Number of Employees Number of Sites Verified for 656954 Rowland, Inc. 6855 102nd Ave. North Pinellas Park, FL 33782 6855 102nd Ave. North Pinellas Park, FL 33782 PINELLAS 590978899 221 20 to 99 1 SECTION V Page i Updated: 5/4/2020 SECTION V CONTRACT DOCUMENTS Table of Contents PUBLIC CONSTRUCTION BOND ......................................................................................................... 1 CONTRACT ................................................................................................................................................ 4 CONSENT OF SURETY TO FINAL PAYMENT .................................................................................. 8 PROPOSAL/BID BOND ............................................................................................................................ 9 AFFIDAVIT .............................................................................................................................................. 10 NON-COLLUSION AFFIDAVIT ........................................................................................................... 11 PROPOSAL ............................................................................................................................................... 12 CITY OF CLEARWATER ADDENDUM SHEET ............................................................................... 14 BIDDER’S PROPOSAL ........................................................................................................................... 15 SCRUTINIZED COMPANIES AND BUSINESS OPERATIONS WITH CUBA AND SYRIA CERTIFICATION FORM ....................................................................................................................... 18 SCRUTINIZED COMPANIES THAT BOYCOTT ISRAEL LIST CERTIFICATION FORM ...... 19 SECTION V – Contract Documents SECTION V Page 1 of 19 Updated: 5/4/2020 Bond No.: ________________ PUBLIC CONSTRUCTION BOND (1) N/A Not applicable. A bond will not be required for this project. This bond is given to comply with § 255.05, Florida Statutes, and any action instituted by a claimant under this bond for payment must be in accordance with the notice and time limitation provisions in subsections (2) and (10). Pursuant to § 255.05(1)(b), Florida Statutes, “Before commencing the work or before recommencing the work after a default or abandonment, the contractor shall provide to the public entity a certified copy of the recorded bond. Notwithstanding the terms of the contract or any other law governing prompt payment for construction services, the public entity may not make a payment to the contractor until the contractor has complied with this paragraph.” CONTRACTOR SURETY OWNER Engineered Spray Solutions, LLC. 1306 Banana Rd. Lakeland, FL 33810 (863) 577-4821 NOT APPLICABLE City of Clearwater Engineering 100 S. Myrtle Avenue Clearwater, FL 33756 (727) 562-4750 PROJECT NAME: 2023 Sewer Point Repair & Improvement Project PROJECT NO.: 22-0006-UT Section E – Manhole Surfacing Polyurethane PROJECT DESCRIPTION: To establish a multi-year contract for as-needed services for Wastewater infrastructure improvements and repairs. BY THIS BOND, We, __________________________________, as Contractor, and __________________________________ , a corporation, as Surety, are bound to the City of Clearwater, Florida, herein called Owner, in the sum of $[x,xxx,xxx.xx], for payment of which we bind ourselves, our heirs, personal representatives, successors, and assigns, jointly and severally. THE CONDITION OF THIS BOND is that if Contractor: 1.Performs the contract dated _________________, between Contractor and Owner for construction of the 2023 Sewer Point Repair & Improvement Project, the contract documents being made a part of this bond by reference (which include the Advertisement for Bids, Proposal, Contract, Surety Bond, Instructions to Bidders, General Conditions, Plans, Technical Specifications and Appendix, and such alterations as may be made in said Plans and Specifications as therein provided for), at the times and in the manner prescribed in the contract; and SECTION V – Contract Documents SECTION V Page 2 of 19 Updated: 5/4/2020 2.Promptly makes payments to all claimants, as defined in Section 255.05(1), Florida Statutes, supplying Contractor with labor, materials, or supplies, used directly or indirectly by Contractor in the prosecution of the work provided for in the contract; and SECTION V – Contract Documents SECTION V Page 3 of 19 Updated: 5/4/2020 Bond No.:________________ PUBLIC CONSTRUCTION BOND (2) N/A Not applicable. A bond will not be required for this project. 3.Pays Owner all losses, damages, expenses, costs, and attorney’s fees, including appellateproceedings, that Owner sustains because of a default by Contractor under the contract; and4.To the limits of § 725.06(2), Florida Statutes, shall indemnify and hold harmless Owner, their officers and employees, from liabilities, damages, losses and costs, including, but not limited to,reasonable attorney’s fees, to the extent caused by the negligence, recklessness, or intentionalwrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of the construction contract; and5.Performs the guarantee of all work and materials furnished under the contract for the time specifiedin the contract, then this bond is void; otherwise it remains in full force.6.Any action instituted by a claimant under this bond for payment must be in accordance with thenotice and time limitation provisions in Section 255.05(2), Florida Statutes.7.Any changes in or under the contract documents and compliance or noncompliance with anyformalities connected with the contract or the changes does not affect Surety’s obligation underthis bond, and Surety does hereby waive notice of any such change, extension of time, alteration oraddition to the terms of the contract or to the work or to the specifications. IN TESTIMONY WHEREOF, witness the hands and seals of the parties hereto this __________ day of ________________, 20___. (If sole Ownership or Partnership, two (2) Witnesses required). (If Corporation, Secretary only will attest and affix seal). Engineered Spray Solutions, LLC. By: ____________________________ Title: ____________________________ Print Name: ____________________________ WITNESS: WITNESS: _______________________________________ _______________________________________ Corporate Secretary or Witness Print Name: ____________________________ Print Name: _____________________________ (affix corporate seal) NOT APPLICABLE (Corporate Surety) By: _________________________________ ATTORNEY-IN-FACT Print Name: ___________________________ (affix corporate seal) (Power of Attorney must be attached) SECTION V – Contract Documents SECTION V Page 4 of 19 Updated: 5/4/2020 CONTRACT (1) This CONTRACT made and entered into this ___ day of ____________, 2022_ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", and Engineered Spray Solutions, LLC, of the City of Lakeland County of Polk and State of Florida, hereinafter designated as the "Contractor". [Or, if out of state:] NOT APPLICABLE This CONTRACT made and entered into this ___ day of ____________, 20___ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", and _____________________________________, a/an _____________(State) Corporation authorized to do business in the State of Florida, of the City of ____________________ County of __________________________ and State of ____________, hereinafter designated as the "Contractor". WITNESSETH: That the parties to this contract each in consideration of the undertakings, promises and agreements on the part of the other herein contained, do hereby undertake, promise, and agree as follows: The Contractor, and his or its successors, assigns, executors or administrators, in consideration of the sums of money as herein after set forth to be paid by the City and to the Contractor, shall and will at their own cost and expense perform all labor, furnish all materials, tools and equipment for the following: PROJECT NAME: 2023 Sewer Point Repair & Improvements (Section E) PROJECT NO.: 22-0006-UT in the amount of, not to exceed, $2,000,000 for the initial contract term In accordance with such proposal and technical supplemental specifications and such other special provisions and drawings, if any, which will be submitted by the City, together with any advertisement, instructions to bidders, general conditions, technical specifications, proposal and bond, which may be hereto attached, and any drawings if any, which may be herein referred to, are hereby made a part of this contract, and all of said work to be performed and completed by the contractor and its successors and assigns shall be fully completed in a good and workmanlike manner to the satisfaction of the City. If the Contractor should fail to comply with any of the terms, conditions, provisions or stipulations as contained herein within the time specified for completion of the work to be performed by the Contractor, then the City, may at its option, avail itself of any or all remedies provided on its behalf and shall have the right to proceed to complete such work as Contractor is obligated to perform in accordance with the provisions as contained herein. SECTION V – Contract Documents SECTION V Page 5 of 19 Updated: 5/4/2020 CONTRACT (2) THE CONTRACTOR AND HIS OR ITS SUCCESSORS AND ASSIGNS DOES HEREBY AGREE TO ASSUME THE DEFENSE OF ANY LEGAL ACTION WHICH MAY BE BROUGHT AGAINST THE CITY AS A RESULT OF THE CONTRACTOR'S ACTIVITIES ARISING OUT OF THIS CONTRACT AND FURTHERMORE, IN CONSIDERATION OF THE TERMS, STIPULATIONS AND CONDITIONS AS CONTAINED HEREIN, AGREES TO HOLD THE CITY FREE AND HARMLESS FROM ANY AND ALL CLAIMS FOR DAMAGES, COSTS OF SUITS, JUDGMENTS OR DECREES RESULTING FROM ANY CLAIMS MADE UNDER THIS CONTRACT AGAINST THE CITY OR THE CONTRACTOR OR THE CONTRACTOR'S SUB CONTRACTORS, AGENTS, SERVANTS OR EMPLOYEES RESULTING FROM ACTIVITIES BY THE AFOREMENTIONED CONTRACTOR, SUB CONTRACTOR, AGENT SERVANTS OR EMPLOYEES, TO THE LIMITS OF § 725.06(2). In addition to the foregoing provisions, the Contractor agrees to conform to the following requirements: In connection with the performance of work under this contract, the Contractor agrees not to discriminate against any employee or applicant for employment because of race, sex, religion, color, or national origin. The aforesaid provision shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; lay off or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Contractor agrees to post hereafter in conspicuous places, available for employees or applicants for employment, notices to be provided by the contracting officer setting forth the provisions of the non-discrimination clause. The Contractor further agrees to insert the foregoing provisions in all contracts hereunder, including contracts or agreements with labor unions and/or worker's representatives, except sub-contractors for standard commercial supplies or raw materials. It is mutually agreed between the parties hereto that time is of the essence of this contract, and in the event that the work to be performed by the Contractor is not completed within the time stipulated herein, it is then further agreed that the City may deduct from such sums or compensation as may be due to the Contractor the sum of $1,000.00 per day for each day that the work to be performed by the Contractor remains incomplete beyond the time limit specified herein, which sum of $1,000.00 per day shall only and solely represent damages which the City has sustained by reason of the failure of the Contractor to complete the work within the time stipulated, it being further agreed that this sum is not to be construed as a penalty but is only to be construed as liquidated damages for failure of the Contractor to complete and perform all work within the time period as specified in this contract. It is further mutually agreed between the City and the Contractor that if, any time after the execution of this contract and the public construction bond which is attached hereto for the faithful performance of the terms and conditions as contained herein by the Contractor, that the City shall at any time deem the surety or sureties upon such public construction bond to be unsatisfactory or if, for any reason, the said bond ceases to be adequate in amount to cover the performance of the work the Contractor shall, at his or its own expense, within ten (10) days after receipt of written notice from the City to do so, furnish an additional bond or bonds in such term and amounts and with such surety or sureties as shall be satisfactory to the City. If such an event occurs, no further payment shall be made to the Contractor under the terms and provisions of this contract until such new or additional security bond guaranteeing the faithful performance of the work under the terms hereof shall be completed and furnished to the City in a form satisfactory to it. SECTION V – Contract Documents SECTION V Page 6 of 19 Updated: 5/4/2020 CONTRACT (3) In addition to all other contract requirements as provided by law, the contractor executing this agreement agrees to comply with public records law. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, THE CONTRACTORS DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT. CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT 727-562-4092, Rosemarie.Call@myclearwater.com, 600 Cleveland St. Clearwater, FL 33756 The contractor’s agreement to comply with public records law applies specifically to: a)Keep and maintain public records required by the City of Clearwater (hereinafter “public agency”) to perform the service being provided by the contractor hereunder. b)Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided for in Chapter 119, Florida Statutes, as may be amended from time to time, or as otherwise provided by law. c)Ensure that the public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. d)Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the contractor or keep and maintain public records required by the public agency to perform the service. If the contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the contractor keeps and maintains public records upon completion of the contract, the contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. e)A request to inspect or copy public records relating to a public agency’s contract for services must be made directly to the public agency. If the public agency does not possess the requested records, the public agency shall immediately notify the contractor of the request and the contractor must provide the records to the public agency or allow the records to be inspected or copied within a reasonable time. f)The contractor hereby acknowledges and agrees that if the contractor does not comply with the public agency’s request for records, the public agency shall enforce the contract provisions in accordance with the contract. g)A contractor who fails to provide the public records to the public agency within a reasonable time may be subject to penalties under Section 119.10, Florida Statutes. h)If a civil action is filed against a contractor to compel production of public records relating to a public agency’s contract for services, the court shall assess and award against the contractor the reasonable costs of enforcement, including reasonable attorney fees, if: 1.The court determines that the contractor unlawfully refused to comply with the public records request within a reasonable time; and SECTION V – Contract Documents SECTION V Page 8 of 19 Updated: 5/4/2020 CONSENT OF SURETY TO FINAL PAYMENT TO OWNER: City of Clearwater PROJECT NAME: 2023 Sewer Point Repair & Improvement Project Engineering Dept. PROJECT NO.:22-0006-UT 100 S. Myrtle Ave. CONTRACT DATE: [__________] Clearwater, FL 33756 BOND NO.: [__________], recorded in O.R. Book [____], Page [____], of the Public Records of Pinellas County, Florida. CONTRACTOR: Engineered Spray Solutions, LLC Pursuant to § 255.05(11), Florida Statutes, and in accordance with the provisions of the Contract between the Owner and the Contractor as indicated above, the: NOT APPLICABLE ,SURETY, on bond of Engineered Spray Solutions, LLC 1306 Banana Rd.. Lakeland, FL 33810 ,CONTRACTOR, hereby approves of the final payment to the Contractor, and agrees that final payment to the Contractor shall not relieve Surety of any of its obligations to City of Clearwater Engineering Dept. 100 S. Myrtle Ave. Clearwater, FL 33756 ,OWNER, as set forth in said Surety’s bond. IN WITNESS WHEREOF, the Surety has hereunto set its hand this ___ day of ___________, ______ NOT APPLICABLE (Surety) __________________________________________ (Signature of authorized representative) __________________________________________ (Printed name and title) Attest: (Seal): N/A Not applicable. A bond will not be required for this project. SECTION V – Contract Documents SECTION V Page 9 of 19 Updated: 5/4/2020 PROPOSAL/BID BOND (Not to be filled out if a certified check is submitted) N/A Not applicable. A bond will not be required for this project. KNOWN ALL MEN BY THESE PRESENTS: That we, the undersigned, ______________________ __________________________________ as Contractor, and _____________________________ ______________________________ as Surety, whose address is ___________________________ ____________________________________________________, are held and firmly bound unto the City of Clearwater, Florida, in the sum of ___________________________________________ Dollars ($_______________) (being a minimum of 10% of Contractor's total bid amount) for the payment of which, well and truly to be made, we hereby jointly and severally bind ourselves, our heirs, executors, administrators, successors and assigns. The condition of the above obligation is such that if the attached Proposal of ______________________ ____________________ as Contractor, and _______________________________________ as Surety, for work specified as: _____________________________________________________________ ____________________________________________________________________________________ all as stipulated in said Proposal, by doing all work incidental thereto, in accordance with the plans and specifications provided herefor, all within Pinellas County, is accepted and the contract awarded to the above named bidder, and the said bidder shall within ten days after notice of said award enter into a contract, in writing, and furnish the required Public Construction Bond with surety or sureties to be approved by the City Manager, this obligation shall be void, otherwise the same shall be in full force and virtue by law and the full amount of this Proposal/Bid Bond will be paid to the City as stipulated or liquidated damages. Principal must indicate whether: ______ Corporation, ______ Partnership, ______ Company, or ______ Individual Signed this ______ day of ____________________, 20____. __________________________________________ Contractor __________________________________________ Principal By: _______________________________________ Title __________________________________________ NOT APPLICABLE Surety The person signing shall, in his own handwriting, sign the Principal's name, his own name, and his title; where the person is signing for a Corporation, he must, by Affidavit, show his authority to bind the Corporation – provide Affidavit. SECTION V – Contract Documents SECTION V Page 12 of 19 Updated: 5/4/2020 PROPOSAL (1) TO THE CITY OF CLEARWATER, FLORIDA, for 2023 Sewer Point Repair & Improvement Project, Section E (No. 22-0006-UT) and doing such other work incidental thereto, all in accordance with the contract documents, marked 2023 Sewer Point Repair & Improvement Project, Section E (No. 22-0006-UT) Every bidder must take notice of the fact that even though his proposal be accepted and the documents signed by the bidder to whom an award is made and by those officials authorized to do so on behalf of the City of Clearwater, Florida, that no such award or signing shall be considered a binding contract without a certificate from the Finance Director that funds are available to cover the cost of the work to be done, or without the approval of the City Attorney as to the form and legality of the contract and all the pertinent documents relating thereto having been approved by said City Attorney; and such bidder is hereby charged with this notice. The signer of the Proposal, as bidder, also declares that the only person, persons, company or parties interested in this Proposal, are named in this Proposal, that he has carefully examined the Advertisement, Instructions to Bidders, Contract Specifications, Plans, Supplemental Specifications, General Conditions, Special Provisions, and Public Construction Bond, that he or his representative has made such investigation as is necessary to determine the character and extent of the work and he proposes and agrees that if the Proposal be accepted, he will contract with the City of Clearwater, Florida, in the form of contract; hereto annexed, to provide the necessary labor, materials, machinery, equipment, tools or apparatus, do all the work required to complete the contract within the time mentioned in the General Conditions and according to the requirements of the City of Clearwater, Florida, as herein and hereinafter set forth, and furnish the required surety bonds for the following prices to wit: If the foregoing Proposal shall be accepted by the City of Clearwater, Florida, and the undersigned shall fail to execute a satisfactory contract as stated in the Advertisement herein attached, then the City may, at its option determine that the undersigned has abandoned the contract, and thereupon this Proposal shall be null and void, and the certified check or bond accompanying this Proposal, shall be forfeited to become the property of the City of Clearwater, Florida, and the full amount of said check shall be retained by the City, or if the Proposal Bond be given, the full amount of such bond shall be paid to the City as stipulated or liquidated damages; otherwise, the bond or certified check accompanying this Proposal, or the amount of said check, shall be returned to the undersigned as specified herein. SECTION V – Contract Documents SECTION V Page 15 of 19 Updated: 5/4/2020 BIDDER’S PROPOSAL PROJECT: 2023 Sewer Point Repair & Improvement Project, Section E (No. 22-0006-UT) CONTRACTOR: ENGINEERED SPRAY SOLUTIONS, LLC. BIDDER'S TOTAL Section A: $________________ (Numbers) BIDDER'S TOTAL Section A: __________________ (Words) BIDDER'S TOTAL Section B: $ (Numbers) BIDDER'S TOTAL Section B: __________________ (Words) BIDDER'S TOTAL Section C: $________________ (Numbers) BIDDER'S TOTAL Section C: __________________ (Words) BIDDER'S TOTAL Section D: $________________ (Numbers) BIDDER'S TOTAL Section D: __________________ (Words) BIDDER'S TOTAL Section E: $ 2,000,000.00 (Numbers) BIDDER'S TOTAL Section E: Two million dollars and zero cents (Words) BIDDER'S TOTAL Section F: $ (Numbers) BIDDER'S TOTAL Section F: (Words) BIDDER'S GRAND TOTAL Section E: $ 2,000,000.00 (Numbers) BIDDER'S GRAND TOTAL Section E: Two million dollars and zero cents (Words) THE BIDDER'S GRAND TOTAL ABOVE IS HIS TOTAL BID BASED ON HIS UNIT PRICES AND LUMP SUM PRICES AND THE ESTIMATED QUANTITIES REQUIRED FOR EACH SECTION. THIS FIGURE IS FOR INFORMATION ONLY AT THE TIME OF OPENING BIDS. THE CITY WILL MAKE THE TABULATION FROM THE UNIT PRICES AND LUMP SUM PRICE BID. IF THERE IS AN ERROR IN THE TOTAL BY THE BIDDER, IT SHALL BE CHANGED AS ONLY THE UNIT PRICES AND LUMP SUM PRICE SHALL GOVERN. DBE NO Item No. Description Units Quantity Unit Price Total Price 1 Mobilization/Demobilization including Traffic 1 LS/WO 3 4,000.00$ 12,000.00$ 2a Liner system for 4’ diameter manhole-125 MILS VF 1,500 401.00$ 601,500.00$ 2b Liner System for 4' diameter manhole-250 MILS VF 1,500 541.00$ 811,500.00$ 2c Liner system for 5’diameter manhole-125 MILS VF 1,500 494.00$ 741,000.00$ 2d Liner System for 5' diameter manhole-250 MILS VF 1,500 677.00$ 1,015,500.00$ 2e Liner system for 6’diameter manhole-125 MILS VF 1,500 605.00$ 907,500.00$ 2f Liner System for 6' diameter manhole-250 MILS VF 1,500 786.00$ 1,179,000.00$ 3 Bench/invert Repair - Replacement EA 70 800.00$ 56,000.00$ 4 Injection grouting as required to stop infiltration and inflow GAL 1,000 185.00$ 185,000.00$ 5 Manhole clean/jet-vac EA 40 150.00$ 6,000.00$ 6a Remove existing liner for 4’ diameter manhole VF 150 314.00$ 47,100.00$ 6b Remove existing liner for 5’ diameter manhole VF 150 392.00$ 58,800.00$ 6c Remove existing liner for 6’ diameter manhole VF 150 470.00$ 70,500.00$ 7 Reset/Adjust Frame and Cover EA 25 1,000.00$ 25,000.00$ 8 Replace Frame and Cover EA 150 1,500.00$ 225,000.00$ 9 Seal manhole frame to corbel connection EA 150 450.00$ 67,500.00$ 10 Rear easement access EA 30 400.00$ 12,000.00$ 11 Miscellaneous Items 12 Miscellaneous Markup (10% maximum)0.10 -$ 6,020,900.00$ All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes and may vary based on the actual work throughout the duration of the contract. The City of Clearwater (City) is not obligated to purchase any minimum or maximum amount during the life of the contract. Unit costs for all bid items shall not be changed in the event of overruns or underruns. Engineered Spray Solutions, LLC 1306 Banana Rd Lakeland, FL 33810 General E Manhole Surfacing – Polyurethane Coating Product: Spraywall 1Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not exceed $4,000 for non emergency mobilization. TOTAL SECTION E = SECTION V Page i Updated: 5/4/2020 SECTION V CONTRACT DOCUMENTS Table of Contents PUBLIC CONSTRUCTION BOND ......................................................................................................... 1 CONTRACT ................................................................................................................................................ 4 CONSENT OF SURETY TO FINAL PAYMENT .................................................................................. 8 PROPOSAL/BID BOND ............................................................................................................................ 9 AFFIDAVIT .............................................................................................................................................. 10 NON-COLLUSION AFFIDAVIT ........................................................................................................... 11 PROPOSAL ............................................................................................................................................... 12 CITY OF CLEARWATER ADDENDUM SHEET ............................................................................... 14 BIDDER’S PROPOSAL ........................................................................................................................... 15 SCRUTINIZED COMPANIES AND BUSINESS OPERATIONS WITH CUBA AND SYRIA CERTIFICATION FORM ....................................................................................................................... 16 SCRUTINIZED COMPANIES THAT BOYCOTT ISRAEL LIST CERTIFICATION FORM...... 17 SECTION V – Contract Documents SECTION V Page 1 of 17 Updated: 5/4/2020 Bond No.: ________________ PUBLIC CONSTRUCTION BOND (1) N/A Not applicable. A bond will not be required for this project. This bond is given to comply with § 255.05, Florida Statutes, and any action instituted by a claimant under this bond for payment must be in accordance with the notice and time limitation provisions in subsections (2) and (10). Pursuant to § 255.05(1)(b), Florida Statutes, “Before commencing the work or before recommencing the work after a default or abandonment, the contractor shall provide to the public entity a certified copy of the recorded bond. Notwithstanding the terms of the contract or any other law governing prompt payment for construction services, the public entity may not make a payment to the contractor until the contractor has complied with this paragraph.” CONTRACTOR SURETY OWNER USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 941-408-5091 NOT APPLICABLE City of Clearwater Engineering 100 S. Myrtle Avenue Clearwater, FL 33756 (727) 562-4750 PROJECT NAME: 2023 Sewer Point Repair & Improvement Project PROJECT NO.: 22-0006-UT Section F – Smoke and Dye Testing PROJECT DESCRIPTION: To establish a multi-year contract for as-needed services for Wastewater infrastructure improvements and repairs. BY THIS BOND, We, __________________________________, as Contractor, and __________________________________________________, a corporation, as Surety, are bound to the City of Clearwater, Florida, herein called Owner, in the sum of $[x,xxx,xxx.xx], for payment of which we bind ourselves, our heirs, personal representatives, successors, and assigns, jointly and severally. THE CONDITION OF THIS BOND is that if Contractor: 1. Performs the contract dated _________________, between Contractor and Owner for construction of the 2023 Sewer Point Repair & Improvement Project, the contract documents being made a part of this bond by reference (which include the Advertisement for Bids, Proposal, Contract, Surety Bond, Instructions to Bidders, General Conditions, Plans, Technical Specifications and Appendix, and such alterations as may be made in said Plans and Specifications as therein provided for), at the times and in the manner prescribed in the contract; and SECTION V – Contract Documents SECTION V Page 2 of 17 Updated: 5/4/2020 2. Promptly makes payments to all claimants, as defined in Section 255.05(1), Florida Statutes, supplying Contractor with labor, materials, or supplies, used directly or indirectly by Contractor in the prosecution of the work provided for in the contract; and SECTION V – Contract Documents SECTION V Page 3 of 17 Updated: 5/4/2020 Bond No.:________________ PUBLIC CONSTRUCTION BOND (2) N/A Not applicable. A bond will not be required for this project. 3.Pays Owner all losses, damages, expenses, costs, and attorney’s fees, including appellate proceedings, that Owner sustains because of a default by Contractor under the contract; and 4.To the limits of § 725.06(2), Florida Statutes, shall indemnify and hold harmless Owner, their officers and employees, from liabilities, damages, losses and costs, including, but not limited to, reasonable attorney’s fees, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of the construction contract; and 5.Performs the guarantee of all work and materials furnished under the contract for the time specified in the contract, then this bond is void; otherwise it remains in full force. 6.Any action instituted by a claimant under this bond for payment must be in accordance with the notice and time limitation provisions in Section 255.05(2), Florida Statutes. 7.Any changes in or under the contract documents and compliance or noncompliance with any formalities connected with the contract or the changes does not affect Surety’s obligation under this bond, and Surety does hereby waive notice of any such change, extension of time, alteration or addition to the terms of the contract or to the work or to the specifications. IN TESTIMONY WHEREOF, witness the hands and seals of the parties hereto this __________ day of ________________, 20___. (If sole Ownership or Partnership, two (2) Witnesses required). (If Corporation, Secretary only will attest and affix seal). USSI, LLC. By: ____________________________ Title: ____________________________ Print Name: ____________________________ WITNESS: WITNESS: _______________________________________ _______________________________________ Corporate Secretary or Witness Print Name: ____________________________ Print Name: _____________________________ (affix corporate seal) _______________________________________ (Corporate Surety) By: _________________________________ ATTORNEY-IN-FACT Print Name: ___________________________ (affix corporate seal) (Power of Attorney must be attached) SECTION V – Contract Documents SECTION V Page 4 of 17 Updated: 5/4/2020 CONTRACT (1) This CONTRACT made and entered into this ___ day of ____________, 2022_ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", USSI, LLC, of the City of Venice County of Sarasota and State of Florida, hereinafter designated as the "Contractor". [Or, if out of state:] NOT APPLICABLE This CONTRACT made and entered into this ___ day of ____________, 20___ by and between the City of Clearwater, Florida, a municipal corporation, hereinafter designated as the "City", and _____________________________________, a/an _____________(State) Corporation authorized to do business in the State of Florida, of the City of ____________________ County of __________________________ and State of ____________, hereinafter designated as the "Contractor". WITNESSETH: That the parties to this contract each in consideration of the undertakings, promises and agreements on the part of the other herein contained, do hereby undertake, promise and agree as follows: The Contractor, and his or its successors, assigns, executors or administrators, in consideration of the sums of money as herein after set forth to be paid by the City and to the Contractor, shall and will at their own cost and expense perform all labor, furnish all materials, tools and equipment for the following: PROJECT NAME: 2023 Sewer Point Repair & Improvements (Section F) PROJECT NO.: 22-0006-UT in the amount of, not to exceed, $1,000,000 for the initial contract term In accordance with such proposal and technical supplemental specifications and such other special provisions and drawings, if any, which will be submitted by the City, together with any advertisement, instructions to bidders, general conditions, technical specifications, proposal and bond, which may be hereto attached, and any drawings if any, which may be herein referred to, are hereby made a part of this contract, and all of said work to be performed and completed by the contractor and its successors and assigns shall be fully completed in a good and workmanlike manner to the satisfaction of the City. If the Contractor should fail to comply with any of the terms, conditions, provisions or stipulations as contained herein within the time specified for completion of the work to be performed by the Contractor, then the City, may at its option, avail itself of any or all remedies provided on its behalf and shall have the right to proceed to complete such work as Contractor is obligated to perform in accordance with the provisions as contained herein. SECTION V – Contract Documents SECTION V Page 5 of 17 Updated: 5/4/2020 CONTRACT (2) THE CONTRACTOR AND HIS OR ITS SUCCESSORS AND ASSIGNS DOES HEREBY AGREE TO ASSUME THE DEFENSE OF ANY LEGAL ACTION WHICH MAY BE BROUGHT AGAINST THE CITY AS A RESULT OF THE CONTRACTOR'S ACTIVITIES ARISING OUT OF THIS CONTRACT AND FURTHERMORE, IN CONSIDERATION OF THE TERMS, STIPULATIONS AND CONDITIONS AS CONTAINED HEREIN, AGREES TO HOLD THE CITY FREE AND HARMLESS FROM ANY AND ALL CLAIMS FOR DAMAGES, COSTS OF SUITS, JUDGMENTS OR DECREES RESULTING FROM ANY CLAIMS MADE UNDER THIS CONTRACT AGAINST THE CITY OR THE CONTRACTOR OR THE CONTRACTOR'S SUB CONTRACTORS, AGENTS, SERVANTS OR EMPLOYEES RESULTING FROM ACTIVITIES BY THE AFOREMENTIONED CONTRACTOR, SUB CONTRACTOR, AGENT SERVANTS OR EMPLOYEES, TO THE LIMITS OF § 725.06(2). In addition to the foregoing provisions, the Contractor agrees to conform to the following requirements: In connection with the performance of work under this contract, the Contractor agrees not to discriminate against any employee or applicant for employment because of race, sex, religion, color, or national origin. The aforesaid provision shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; lay off or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Contractor agrees to post hereafter in conspicuous places, available for employees or applicants for employment, notices to be provided by the contracting officer setting forth the provisions of the non-discrimination clause. The Contractor further agrees to insert the foregoing provisions in all contracts hereunder, including contracts or agreements with labor unions and/or worker's representatives, except sub-contractors for standard commercial supplies or raw materials. It is mutually agreed between the parties hereto that time is of the essence of this contract, and in the event that the work to be performed by the Contractor is not completed within the time stipulated herein, it is then further agreed that the City may deduct from such sums or compensation as may be due to the Contractor the sum of $1,000.00 per day for each day that the work to be performed by the Contractor remains incomplete beyond the time limit specified herein, which sum of $1,000.00 per day shall only and solely represent damages which the City has sustained by reason of the failure of the Contractor to complete the work within the time stipulated, it being further agreed that this sum is not to be construed as a penalty but is only to be construed as liquidated damages for failure of the Contractor to complete and perform all work within the time period as specified in this contract. It is further mutually agreed between the City and the Contractor that if, any time after the execution of this contract and the public construction bond which is attached hereto for the faithful performance of the terms and conditions as contained herein by the Contractor, that the City shall at any time deem the surety or sureties upon such public construction bond to be unsatisfactory or if, for any reason, the said bond ceases to be adequate in amount to cover the performance of the work the Contractor shall, at his or its own expense, within ten (10) days after receipt of written notice from the City to do so, furnish an additional bond or bonds in such term and amounts and with such surety or sureties as shall be satisfactory to the City. If such an event occurs, no further payment shall be made to the Contractor under the terms and provisions of this contract until such new or additional security bond guaranteeing the faithful performance of the work under the terms hereof shall be completed and furnished to the City in a form satisfactory to it. SECTION V – Contract Documents SECTION V Page 6 of 17 Updated: 5/4/2020 CONTRACT (3) In addition to all other contract requirements as provided by law, the contractor executing this agreement agrees to comply with public records law. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, THE CONTRACTORS DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT. CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT 727-562-4092, Rosemarie.Call@myclearwater.com, 600 Cleveland St. Clearwater, FL 33756 The contractor’s agreement to comply with public records law applies specifically to: a) Keep and maintain public records required by the City of Clearwater (hereinafter “public agency”) to perform the service being provided by the contractor hereunder. b) Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided for in Chapter 119, Florida Statutes, as may be amended from time to time, or as otherwise provided by law. c) Ensure that the public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. d) Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the contractor or keep and maintain public records required by the public agency to perform the service. If the contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the contractor keeps and maintains public records upon completion of the contract, the contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. e) A request to inspect or copy public records relating to a public agency’s contract for services must be made directly to the public agency. If the public agency does not possess the requested records, the public agency shall immediately notify the contractor of the request and the contractor must provide the records to the public agency or allow the records to be inspected or copied within a reasonable time. f) The contractor hereby acknowledges and agrees that if the contractor does not comply with the public agency’s request for records, the public agency shall enforce the contract provisions in accordance with the contract. g) A contractor who fails to provide the public records to the public agency within a reasonable time may be subject to penalties under Section 119.10, Florida Statutes. h) If a civil action is filed against a contractor to compel production of public records relating to a public agency’s contract for services, the court shall assess and award against the contractor the reasonable costs of enforcement, including reasonable attorney fees, if: 1. The court determines that the contractor unlawfully refused to comply with the public records request within a reasonable time; and SECTION V – Contract Documents SECTION V Page 8 of 17 Updated: 5/4/2020 CONSENT OF SURETY TO FINAL PAYMENT TO OWNER: City of Clearwater PROJECT NAME: 2023 Sewer Point Repair & Improvement Project Engineering Dept. PROJECT NO.:22-0006-UT 100 S. Myrtle Ave. CONTRACT DATE: [__________] Clearwater, FL 33756 BOND NO.: [__________], recorded in O.R. Book [____], Page [____], of the Public Records of Pinellas County, Florida. CONTRACTOR: USSI, LLC. Pursuant to § 255.05(11), Florida Statutes, and in accordance with the provisions of the Contract between the Owner and the Contractor as indicated above, the: N/A Not applicable. A bond will not be required for this project. NOT APPLICABLE ,SURETY, on bond of USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 ,CONTRACTOR, hereby approves of the final payment to the Contractor, and agrees that final payment to the Contractor shall not relieve Surety of any of its obligations to City of Clearwater Engineering Dept. 100 S. Myrtle Ave. Clearwater, FL 33756 ,OWNER, as set forth in said Surety’s bond. IN WITNESS WHEREOF, the Surety has hereunto set its hand this ___ day of ___________, ______ __________________________________________ (Surety) __________________________________________ (Signature of authorized representative) __________________________________________ (Printed name and title) Attest: (Seal): SECTION V – Contract Documents SECTION V Page 9 of 17 Updated: 5/4/2020 PROPOSAL/BID BOND (Not to be filled out if a certified check is submitted) N/A Not applicable. A bond will not be required for this project. KNOWN ALL MEN BY THESE PRESENTS: That we, the undersigned, ______________________ __________________________________ as Contractor, and _____________________________ ______________________________ as Surety, whose address is ___________________________ ____________________________________________________, are held and firmly bound unto the City of Clearwater, Florida, in the sum of ___________________________________________ Dollars ($_______________) (being a minimum of 10% of Contractor's total bid amount) for the payment of which, well and truly to be made, we hereby jointly and severally bind ourselves, our heirs, executors, administrators, successors and assigns. The condition of the above obligation is such that if the attached Proposal of ______________________ ____________________ as Contractor, and _______________________________________ as Surety, for work specified as: _____________________________________________________________ ____________________________________________________________________________________ all as stipulated in said Proposal, by doing all work incidental thereto, in accordance with the plans and specifications provided herefor, all within Pinellas County, is accepted and the contract awarded to the above named bidder, and the said bidder shall within ten days after notice of said award enter into a contract, in writing, and furnish the required Public Construction Bond with surety or sureties to be approved by the City Manager, this obligation shall be void, otherwise the same shall be in full force and virtue by law and the full amount of this Proposal/Bid Bond will be paid to the City as stipulated or liquidated damages. Principal must indicate whether: ______ Corporation, ______ Partnership, ______ Company, or ______ Individual Signed this ______ day of ____________________, 20____. __________________________________________ Contractor __________________________________________ Principal By: _______________________________________ Title __________________________________________ __________________________________________ Surety The person signing shall, in his own handwriting, sign the Principal's name, his own name, and his title; where the person is signing for a Corporation, he must, by Affidavit, show his authority to bind the Corporation – provide Affidavit. SECTION V – Contract Documents SECTION V Page 12 of 17 Updated: 5/4/2020 PROPOSAL (1) TO THE CITY OF CLEARWATER, FLORIDA, for 2023 Sewer Point Repair & Improvement Project, Section F (No. 22-0006-UT) and doing such other work incidental thereto, all in accordance with the contract documents, marked 2023 Sewer Point Repair & Improvement Project, Section F (No. 22-0006-UT) Every bidder must take notice of the fact that even though his proposal be accepted and the documents signed by the bidder to whom an award is made and by those officials authorized to do so on behalf of the City of Clearwater, Florida, that no such award or signing shall be considered a binding contract without a certificate from the Finance Director that funds are available to cover the cost of the work to be done, or without the approval of the City Attorney as to the form and legality of the contract and all the pertinent documents relating thereto having been approved by said City Attorney; and such bidder is hereby charged with this notice. The signer of the Proposal, as bidder, also declares that the only person, persons, company or parties interested in this Proposal, are named in this Proposal, that he has carefully examined the Advertisement, Instructions to Bidders, Contract Specifications, Plans, Supplemental Specifications, General Conditions, Special Provisions, and Public Construction Bond, that he or his representative has made such investigation as is necessary to determine the character and extent of the work and he proposes and agrees that if the Proposal be accepted, he will contract with the City of Clearwater, Florida, in the form of contract; hereto annexed, to provide the necessary labor, materials, machinery, equipment, tools or apparatus, do all the work required to complete the contract within the time mentioned in the General Conditions and according to the requirements of the City of Clearwater, Florida, as herein and hereinafter set forth, and furnish the required surety bonds for the following prices to wit: If the foregoing Proposal shall be accepted by the City of Clearwater, Florida, and the undersigned shall fail to execute a satisfactory contract as stated in the Advertisement herein attached, then the City may, at its option determine that the undersigned has abandoned the contract, and thereupon this Proposal shall be null and void, and the certified check or bond accompanying this Proposal, shall be forfeited to become the property of the City of Clearwater, Florida, and the full amount of said check shall be retained by the City, or if the Proposal Bond be given, the full amount of such bond shall be paid to the City as stipulated or liquidated damages; otherwise, the bond or certified check accompanying this Proposal, or the amount of said check, shall be returned to the undersigned as specified herein. N/A Not applicable. A bond will not be required for this project. SECTION V – Contract Documents SECTION V Page 15 of 17 Updated: 5/4/2020 BIDDER’S PROPOSAL PROJECT: 2023 Sewer Point Repair & Improvement Project, Section F (No. 22-0006-UT) CONTRACTOR: USSI, LLC. BIDDER'S TOTAL Section A: $ (Numbers) BIDDER'S TOTAL Section A: (Words) BIDDER'S TOTAL Section B: $ (Numbers) BIDDER'S TOTAL Section B: (Words) BIDDER'S TOTAL Section C$ (Numbers) BIDDER'S TOTAL Section C (Words) BIDDER'S TOTAL Section D: $ (Numbers) BIDDER'S TOTAL Section D: (Words) BIDDER'S TOTAL Section E: $ (Numbers) BIDDER'S TOTAL Section E: (Words) BIDDER'S TOTAL Section F: $1,000,000.00 (Numbers) BIDDER'S TOTAL Section F: One million dollars and zero cents (Words) BIDDER'S GRAND TOTAL Section F: $1,000,000.00 (Numbers) BIDDER'S GRAND TOTAL Section F: One million dollars and zero cents (Words) THE BIDDER'S GRAND TOTAL ABOVE IS HIS TOTAL BID BASED ON HIS UNIT PRICES AND LUMP SUM PRICES AND THE ESTIMATED QUANTITIES REQUIRED FOR EACH SECTION. THIS FIGURE IS FOR INFORMATION ONLY AT THE TIME OF OPENING BIDS. THE CITY WILL MAKE THE TABULATION FROM THE UNIT PRICES AND LUMP SUM PRICE BID. IF THERE IS AN ERROR IN THE TOTAL BY THE BIDDER, IT SHALL BE CHANGED AS ONLY THE UNIT PRICES AND LUMP SUM PRICE SHALL GOVERN. THE CONTRACTOR SHALL PROVIDE COPIES OF A CURRENT CONTRACTOR LICENSE/REGISTRATION WITH THE STATE OF FLORIDA AND PINELLAS COUNTY IN THE BID RESPONSE. DBE Y/N General Item No. Description Units Quantity Unit Price Total Price 1 Mobilization/Demobilization including Traffic 1 LS/WO 10 0.01$ 0.10$ 2 Smoke Testing of Sewer LF 25,000 0.48$ 12,000.00$ 3 Dye Tracing of Sewer EA 20 0.01$ 0.20$ 3 Dye Flooding of Sewer EA 5 0.01$ 0.05$ 4 Replace 4" Diameter Cleanout Cap EA 25 0.01$ 0.25$ 5 Replace 6" Diameter Cleanout Cap EA 25 0.01$ 0.25$ 6 Replace top 2' of 4" Diameter Cleanout (Including Female Adapter and Plug) EA 25 0.01$ 0.25$ 7 Replace top 2' of 6" Diameter Cleanout (Including Female Adapter and Plug) EA 25 0.01$ 0.25$ 8 Miscellaneous Items 9 Miscellaneous Markup (10% maximum allowed) 0.10 1,200.14$ 13,201.49$ 1 Mobilization shall be per work order as defined by the City. Each work order may include more than one individual project. The unit price for mobilization shall not F. Smoke and Dye Testing All bid items, unless otherwise specified, shall be inclusive of furnishing all material and labor for the complete installation of the bid item, inclusive of any necessary removal. Installation shall be completed in accordance with the specifications. The quantities provided are estimated per year for bidding purposes TOTAL SECTION F = USSI, LLC 752 Commerce Drive Suite 15 Venice, FL 34292 |1CITY OF CLEARWATER 2023 Sewer Point Repairs and Improvements (City Project #22-0006-UT, Council Item #22-0732) September 2022 |2CITY OF CLEARWATER 1 PUBLIC UTILITIES SYSTEMS OVERVIEW 2 WWCS BACKGROUND 3 WWCS MASTER PLAN 4 WWCS PROGRAM OVERVIEW 5 SUMMARY 6 Q&A |3CITY OF CLEARWATER 1 –PUBLIC UTILITIES SYSTEMS Public Utilities Operates & Maintains These Systems: •Raw water (44 supply wells) •Water treatment (3 treatment plants) •Water distribution (585 miles of water mains) •Wastewater collection system (WWCS, next slide) •Wastewater treatment (3 water reclamation facilities) •Reclaimed water distribution (140 miles) |4CITY OF CLEARWATER 2 –WWCS BACKGROUND Wastewater Collection System Consists of: •8,300 manholes •370 miles of gravity sewer •73 lift stations •38 miles of force main •Sub-divided into 3 service basins: •East Water Reclamation Facility (WRF) •Marshall Street WRF •Northeast WRF |5CITY OF CLEARWATER 3 –WWCS MASTER PLAN |6CITY OF CLEARWATER 3 –WWCS MASTER PLAN |7CITY OF CLEARWATER 3 –WWCS MASTER PLAN |8CITY OF CLEARWATER WWCS Program Consultant (Hazen & Sawyer, Council Approved June 3, 2021, Item #21-9201, $18.7M) Contractor Oversight Other Program Components •WWCS Flow Monitoring •Sewer Point Repairs Contracts (As-Needed) •Group A –Sanitary Sewer Trenchless Reconstruction •Group B –Sewer Cleaning and Televising Inspections •Group C –Emergency/Non-Emergency Repairs/ Improvements of Sewer, Force Main, and Manholes •Group D –Sanitary Cleanouts and Laterals •Group E –Manhole Surfacing •Group F –Smoke and Dye Testing •WWCS Program Prioritization and Tracking •Lift Station Rehabilitations •Hydraulic Modeling •Designs: •New Pipelines •Capacity Increases 4 –WWCS PROGRAM OVERVIEW $32 M |9CITY OF CLEARWATER GROUP A -SANITARY SEWER TRENCHLESS RECONSTRUCTION 1.https://www.compositesone.com/process/cured-in-place-pipe/2.https://ustrenchless.com/services/pipe-lining/ 1 2 |10CITY OF CLEARWATER GROUP B –SEWER CLEANING & TELEVISING INSPECTIONS Before Cleaning During Cleaning *2433 Gulf to Bay Blvd |11CITY OF CLEARWATER GROUP C -EMERGENCY/NON-EMERGENCY REPAIRS & IMPROVEMENTS |12CITY OF CLEARWATER GROUP D -CLEANOUTS & SEWER LATERALS 1.https://www.cityofnoblesville.org/topic/subtopic.php?topicid=269&structureid=16 1 Cleanout |13CITY OF CLEARWATER GROUP E -MANHOLE SURFACING |14CITY OF CLEARWATER GROUP F -SMOKE & DYE TESTING |15CITY OF CLEARWATER 5 –SUMMARY WWCS On-Call Contractors •Total for 6 Contracts: $32,000,000* •Providing emergency and proactive preventive maintenance work to be renewed each year for up to 4 years. •Each year approved by Council. •Contractor bids for capital projects will still be brought to City Council for approval. *Total annual not to exceed. Unused funds revert to Public Utilities |27CITY OF CLEARWATER 2023 Sewer Point Repairs and Improvements (City Project #22-0006-UT, Council Item #22-0732) September 2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0875 Agenda Date: 9/15/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 11.3 SUBJECT/RECOMMENDATION: Approve work order and professional service agreement with Wannemacher Jensen Architects Inc., of St. Petersburg, FL, for the design of the new City Hall (22-0019-EN) in the amount of $2,948,340, pursuant to Request for Qualifications (RFQ) 24-22 and authorize the appropriate officials to execute same. SUMMARY: With the aging city hall building (constructed in 1964), the City coordinated with the County and PSTA on a possible shared facility. A 2008 report showed promising efficiencies and a follow up feasibility study was completed in 2019. The County significantly increased their required square footage. The 2019 study showed a considerable reduction in efficiencies and operational and construction cost savings of a shared facility. Contributing factors include the increase in the County’s space needs, scheduling conflicts and lack of overlap and shared resources in City-County services. The County moved forward with an area-wide space utilization plan. City Hall staff moved to 600 Cleveland Street in January 2019. RFQ 10-20 was advertised in October 2019. Harvard Jolly was selected to prepare numerous concept studies and sketches for potential city hall sites. November 18, 2019, staff presented their proposed site selection criteria and a list of nine potential sites to City Council. Council reached consensus that the study should consider housing all staff in the future city hall. Other items discussed were having an iconic building at a visible location, adding the Main Library to the list of sites and possible remodeling of the MSB. Incorporating council direction from November 2019, staff ranked the two blocks south of MSB, and west of Myrtle Avenue as the preferred location. A collection of parcels on the east side of Myrtle between Park and Pierce Streets ranked as the second site. Harvard Jolly then completed a feasibility study of the two sites considering a stand-alone city hall, a combined government center, and possible construction of a parking garage. The results of the analysis were presented to Council on March 2, 2020. High-level estimated construction costs of the proposed options ranged from $22 to $64 million. April 1, 2022, RFQ 24-22 for design services for a new city hall was advertised. The selection committee consisted of the City Manager, and representatives from Engineering, Planning and Legal. Five firms responded to the RFQ. The committee short listed three firms for oral presentations and selected Wannemacher Jensen Architects due to their innovative concepts. The work order includes three concepts of varying architectural styles and locations (connected to MSB and on parcel south of MSB) for an approximately 40,000 square foot, LEED silver building. Design is expected to take 15 months through end of permitting (December 20, 2023), including city review time, DRC review and final building permit review and issuance. The scope also includes an update to the older space needs analysis, Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0875 construction administration through end of the project along with design of the south parcel public space and parking if the current MSB parcel is chosen for the city hall building. Possible redevelopment of Pierce Street and East Avenue, between Franklin and Park Streets, to a convertible street (more pedestrian friendly) is included in the design scope. A parking garage is not anticipated. Construction via construction manager at risk (CMAR) is estimated to start in January 2024 and be completed in summer of 2025. The City will solicit owner’s representative and CMAR firms shortly. APPROPRIATION CODE AND AMOUNT: ENGF220001-DSGN-PROSVC $2,948,340 Funds are available in capital improvement project ENGF220001, City Hall, to fund this Work Order. Page 2 City of Clearwater Printed on 9/13/2022 Wannemacher Jensen Architects, Inc. City of Clearwater Consultant Work Order Page 1 of 17 Revised: 10/27/2021 CONSULTANT WORK ORDER Date: 08/01/2022 1. PROJECT INFORMATION: Project Title: Design Services - City Hall City Project Number: 22-0019-EN City Plan Set Number: 2022011 Consultant Project Number: 2240 2. SCOPE OF SERVICES: The City of Clearwater intends to engage an architectural firm to conceptualize a new city hall that anchors a municipal campus that includes the current Municipal Services Building, Clearwater Police headquarters and Municipal Services Garage into a connected and cohesive public complex. The city would also like the successful firm to analyze the space needs of the adjacent municipal services building and the needs of those departments anticipated to reside in the new City Hall to reimagine space allocation within the adjacent buildings with a focus on balancing internal and external efficiencies, such as a development services center. Firm shall evaluate using reclaimed water for cooling water and grey water systems. Innovative and cost-effective design for both construction and long-term operational and maintenance costs is paramount. The City wishes to consider obtaining a mid-level formal LEED certification versus constructing to LEED standards. LEED Silver certification is anticipated and project will be in alignment with the City’s Greenprint 2.0. The successful firm will be expected to bring these concepts and ideas to life through full architectural and site designs that balance function and aesthetics with constructability and budget while ensuring that the building is constructed with environmental sensitivity in mind and assists the city in meeting its sustainability related goals. While architectural design is focused on a new city hall, the city may choose to partner with the successful firm on generating architectural plans for renovation of the municipal services building as an add on to this project. Staff expects a minimum of three conceptual design options for staff review and comment following conceptual review, to include alternative architectural styles. Additionally, the city expects the successful firm will provide a preliminary plan for public engagement at the time of firm selection. CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 2 of 17 Revised: 10/27/2021 Design for the parking garage structure is not included in this Work Order. The City’s Total Project Budget is $30 million. The Construction Cost for the Building is estimated to be $20 million. I. PRE-DESIGN PHASE: Task 1.1 Concept Design & Preliminary Site Planning The Architect will: 1. Attend a kick-off meeting with the City. 2. Coordinate and attend up to four meetings with the City. 3. Review the information provided by the City. 4. Review the site conditions. 5. Review laws, codes, and regulations applicable to the Project. 6. Analyze the space needs of the adjacent municipal services building departments and analysis of those who reside in the current city hall that are anticipated to reside in the new City Hall, to reimagine space allocation within the adjacent buildings with a focus on balancing internal and external efficiencies. 7. Prepare a program of spaces for individual spaces and rooms. 8. Develop up to three conceptual design options. Each option will include: a. One conceptual site plan. b. One conceptual floor plan. c. Three exterior rendered perspectives d. One conceptual cost opinion. The Civil Engineer will: 1. Provide Due Diligence Site Feasibility a. Provide a Site Feasibility Report which includes: Utility availability and sizes, preliminary drainage analysis, existing streets, compatibility with zoning requirements / review of existing Master Plans, landscape buffers, internal plantings, tree preservation, irrigation needs, vehicular use area and informal meetings with City Staff. b. Provide additional research concerning existing permit history with the Southwest Florida Water Management District, City of Clearwater Development Review, County Staff, adjacent properties, watershed areas, and miscellaneous utility providers adjacent or on the existing property. 2. Attend Pre-Application Meetings a. Schedule and attend one (1) preliminary meeting with the City of Clearwater during each of the four phases (Programming, Schematic, Design Development & Construction Documents), a total of four (4) meetings to review the site plan prior to each submittal. b. The purpose of these meetings will be to confirm design parameters and standards assumed for each phase of the project. CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 3 of 17 Revised: 10/27/2021 c. one (1) pre-application meeting with each of the following agencies: SWFWMD, City of Clearwater Public Works (Transportation) and Pinellas County (Trail) (as applicable). The purpose of these meetings will be to begin the site planning, off-site convertible street and trail requirements, utility analysis and permitting processes. II. DESIGN PHASE: Task 2.1 Geotechnical Services Although site planning and final structural details are in the formative stages, we understand that the structure is likely to be 3-stories in height. The scope currently includes six (6) Standard Penetration Test (SPT) borings. These borings have been budgeted to a depth of 55 feet based upon significant local experience in the near vicinity of the subject lot. This will allow sufficient penetration into the underlying limestone formation for the evaluation of both shallow as well as deep foundation alternatives. In addition to the structure borings, we plan for three (3) classification borings which we have budgeted to a depth of 6 feet. A Double-Ring Infiltration (DRI) test may be required dependent upon the drainage design for the project. At the DRI test, we will also conduct a test boring to a nominal depth of 10 feet in order to classify subgrade soils and provide information for estimation of normal seasonal high groundwater levels. A limited laboratory testing program has also been budgeted to aid in characterizing the engineering properties of the subsurface soils. Our laboratory test would likely include grainsize analyses, Atterberg Limits and organic content tests, as deemed appropriate. The results of our field and laboratory studies will be included in a geotechnical report encompassing a presentation and discussion of the following: 1. Logs of the exploratory borings 2. Results of laboratory tests 3. Results of infiltration tests 4. Discussion of subsurface soil and groundwater conditions including an estimate of the normal seasonal high groundwater level in the stormwater retention area 5. Recommendations for subgrade preparation and foundation design 6. Estimated total and differential settlement 7. Pavement design considerations 8. Recommendations for quality assurance inspection and testing during the construction stage 9. Recommendations for further geotechnical investigation if warranted Task 2.2 Topographic and Boundary Survey CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 4 of 17 Revised: 10/27/2021 The boundary survey portion of the scope will include the retracement of the boundaries of Blocks 5 and 8, and of the North, East, and South boundaries of Blocks 6 and 7 of Magnolia Park, Plat Book 3, page 43 of the Public Records of Pinellas County, Florida. Topographic survey limits are as described above and will include the depiction of all above-ground fixed improvements, trees, spot elevations of ground and pavement surfaces, drainage inlets, manhole rims, valve boxes, utility vault lids, curbs, sidewalks, and ramps. Above ground visible evidence of subsurface utilities will be shown. Invert elevations of storm and sanitary piping, culverts and structures will be obtained (to the extent deemed necessary by the Project Civil Engineer) where such may be obtained without physical entry into structures. Site benchmarks and horizontal control points will be established and shown on the survey map in support of future site surveying and construction efforts. The survey will be prepared in accordance with the Standards of Practice set forth by the Florida Board of Professional Surveyors and Mappers in Chapter 5J-17.050-052 pursuant to Chapter 472.027, Florida Statutes. The deliverable item for this task will be a map of survey in PDF format electronically signed and sealed by a Florida licensed surveyor and mapper, together with an AutoCAD drawing representing the survey map. Task 2.3 Subsurface Utility Exploration The Civil Engineer will designate existing subsurface utilities within the right-of-way of Pierce Street. Utility designation within other areas of the project (as yet to be defined) will be performed under the Supplemental Surveying/SUE Services. This effort will be performed using a combination of ground penetrating radar (GPR), electromagnetic signal induction, and above-ground visible evidence of subsurface utilities. The deliverable items for this task will be the markings in the field reflecting designated evidence of subsurface utilities, and a field sketch of same. It is understood that efforts under this task will be authorized to be performed prior to mobilization under the Topographic Survey task. Task 2.4.1 Civil Eng. Design – MSC Site For the option that places the new city hall on the existing MSC site, the Civil Engineer will prepare Civil Engineering Construction Documents showing paving, grading, drainage, signing & pavement marking, water, and sewer facilities. The Plans will show connections to utilities at appropriate locations. It is assumed that Stormwater Management Systems for water quality and attenuation will be provided within conventional stormwater ponds or thru innovative stormwater techniques and meet the City’s Stormwater criteria. It is assumed that the water and sewer utilities are available within the existing Right-of-Ways adjacent to the project, with adequate capacity to serve this project and no off-site utility extensions will be required. It is also assumed that no off-site roadway improvements (other than the 1 Block of Pierce Street into a CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 5 of 17 Revised: 10/27/2021 Convertible Street and 2 Blocks of South East Avenue) or structured parking garages will be required under this Scope of Services. If Structural Engineering is needed to design onsite retaining walls, outdoor vertical elements, parking garage structures, sign foundations, etc. the Architect will provide those services. The Civil Engineer will include submittal packages at the 60%, 90%, and 100% Phases for review and comments prior to Permitting for each Phased Element (ie. MSC site, South Parcel, Pierce Street, and Pinellas Trail). The Civil Engineer has included the preparation of Technical Specifications for Civil Engineering to support in developing a bid package and compliment the City’s standard Specifications. Task 2.4.2 Civil Eng. Design – South Parcel For the scope of work to be located on the block that is South of Pierce Street and East of the Pinellas Trail, the Civil Engineer will prepare Civil Engineering Construction Documents showing paving, grading, drainage, signing & pavement marking, water, and sewer facilities. The Plans will show connections to utilities at appropriate locations. It is assumed that Stormwater Management Systems for water quality and attenuation will be provided within conventional stormwater ponds, connections to existing stormwater drainage system or thru innovative stormwater techniques and meet the city’s stormwater criteria. It is assumed that the water and sewer utilities are available within the existing Right-of-Ways adjacent to the project, with adequate capacity to serve this project and no off-site utility extensions will be required. It is also assumed that no off-site roadway improvements (other than the 1 Block of Pierce Street into a Convertible Street and 2 Blocks of South East Avenue) or structured parking garages will be required under this Scope of Services. If Structural Engineering is needed to design onsite retaining walls, outdoor vertical elements, parking garage structures, sign foundations, etc. the Architect will provide those services. Task 2.4.3 Civil Eng. Design – Pierce Street For the redevelopment of Pierce Street to a convertible street, between South Myrtle and the entrance to the Police Station, the Civil Engineer will prepare Civil Engineering Construction Documents showing paving, grading, drainage, signing & pavement marking. Task 2.4.4 Civil Eng. Design – Pinellas Co. Trail For the redevelopment of the Pinellas Co. Trail and closing of South East Avenue, from Park Street to Franklin Street, to be a linear park, the Civil Engineer will prepare Civil Engineering Construction Documents showing paving, grading, drainage, signing & pavement marking. Task 2.5 Civil Eng. Permitting The Civil Engineer will prepare and submit permit application forms and exhibits in accordance with and containing specific technical information required by agencies for each Phase of Development (i.e. MSC City Hall Site, South Parcel Town Square-Parking Lot, Convertible Street and Pinellas Trail – Two Blocks). National Pollutant Discharge Elimination System (NPDES) Permit -The Civil Engineer will prepare the Notice of Intent (NOI) Stormwater Permit Application; the NOI will be CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 6 of 17 Revised: 10/27/2021 executed by the Architect and forwarded to the U.S. Environmental Protection Agency (EPA) and the Florida Department of Environmental Protection (FDEP). The Stormwater Pollution Preservation Plan (SWPPP) will be prepared and executed by the selected contractor and placed on file. It will be the responsibility of the contractor to monitor compliance with the SWPPP and to complete the Notice of Termination (NOT) at the completion of the project. Utility Permits - The Civil Engineer will prepare and submit, as engineer of record, the FDEP Health Department permit applications for the following utilities: the onsite sanitary sewer collection system and the water distribution systems. This process involves also submitting applications to the utility provider for each utility service for signatures and approvals. The Civil Engineer will utilize data provided by the Plumbing Engineer and Fire Protection Consultant for inclusion in the permit submittals (i.e. fixture counts, proposed flow requirements, flow tests, etc.). Assume no off-site extensions or relocations anticipated other than utility main connection at the adjacent property ROW. City of Clearwater - Building and Site Construction Document Permit – The Civil Engineer will submit the necessary sets of signed and sealed Civil Engineering Plans and Documents for inclusion into the Building Plans Permit submittal. The Civil Engineer can assist in the permitting expedition and submittals with City of Clearwater Building Department. Southwest Florida Water Management District (SWFWMD ERP Modification) - It is assumed that a conventional stormwater system design will handle both water quality and attenuation improvements for this site. It is also anticipated that any adverse geotechnical, environmental and/or floodway conditions will not affect this project. The Civil Engineer has included preparation of necessary stormwater calculations based on the 10-year design for the infrastructure piping. A SWFWMD Environmental Resource Permit Modification for Water Quality Treatment and Quantity Attenuation permitting will be prepared in accordance with the City’s stormwater criteria and District’s rules and regulations and submitted via online submittal. City of Clearwater/Pinellas County Right-of-Way Use Permit (Pierce Street, South East Avenue, Franklin Street, S. Myrtle Avenue and Park Street) - The Civil Engineer will submit an access/sidewalk, utility and drainage connection application based on the anticipated access & pedestrian connections to City of Clearwater and/or Pinellas County for review and approval. The Civil Engineer shall provide the necessary calculations, applications and permit submittals in accordance with the City and/or County rules and regulations. If it is determined that off-site roadway improvements to Park Street, S. Myrtle Avenue, Franklin Street, and/or signalization are required as a result of the application, the additional work will be performed under separate Scope of Services for an additional fee. The Contractor will be responsible for any Maintenance of Traffic Plans (MOT) and filing the permit, as they will be responsible for any bonding CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 7 of 17 Revised: 10/27/2021 and/or construction activities within the Right-of-Way. The Civil Engineer’s scope only includes sufficient information to obtain approval of the design intent of the project. Task 2.6 Civil Eng. Bidding The Civil Engineer will assist through the public competitive bid process. These services are limited to preparation of the civil components of the bid package; participation in a pre-bid meeting; responding to bidder written questions; issuance of bid addendums and review, tabulation and ranking of submittals. Task 2.7 Civil Eng. Construction Phase Services The Civil Engineer anticipates the following Post Design Services based on our history with similar projects and estimated construction duration of Eighteen (18) months, assuming all Phased Elements start at the same time. Permit closeouts and transfer certifications by the Engineer of Record are included in this scope of services. Additional construction time may warrant a supplemental scope of services to complete supplemental tasks. Attend one (1) pre-construction conference at the job. Attend one (1) construction meeting/teleconference per month at the job site for Eighteen (18) months of construction. Purpose of attendance is to provide coordination and clarification on construction-related issues. During on-site attendance, the Civil Engineer’s staff will also document on-site observations for general conformance with the contract documents. A report and photographs will be provided for each construction observation made. Attendance for additional meetings will be charged on a Time and Materials basis. Provide up to eight (8) hours per month (limited to 5-months) for Shop Drawing reviews and approximately twelve (12) hours per month (limited to 18-months) to review Request for Information (RFI). Each generated RFI should be provided electronically and include contractor’s proposed resolution for review and approval by the engineer. Provide up to one (1) hour per month for Contractor Pay Application review related to site/civil components of the pay request. Attend up to twelve (12) site visits throughout construction for certifications, inspections, and testing as needed. Conduct Substantial Review and prepare associated Punch List of outstanding site/civil items to be completed by the contractor to satisfy contract documents. One (1) follow up inspection of contractor’s resolution of punch list items will be performed. The punch list inspection shall be coordinated by the contractor and owner. Additional reviews required beyond the follow up will be charged on a Time and Materials basis. Two (2) Follow-up Post Construction Phase are also included, typically at 6-month and 12-month post certificate of occupancy. Review the As-Built “Drawing” and resulting “Survey” for completeness and prepare the Record Drawings based on the as-built drawing and survey provided by others. As-Built Drawing and Survey must be prepared by the contractor or the contractor’s surveyor in accordance with permitting agency specifications. Prepare completion certifications to the permitting agencies including Southwest Florida Water Management District, City of Clearwater, FDEP, and Pinellas County, as applicable. CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 8 of 17 Revised: 10/27/2021 Task 2.8 Landscape Architecture The Landscape Designer will participate in the conceptual planning for final determination of the City Hall development site. Our efforts will be in the form of planning support, site development diagrams and graphic imagery. It is anticipated that the Landscape Designer will support in preparation, execution and reporting up to two meetings for public engagement to solicit community desires, interest, and goals for the City Hall development. Landscape architectural design services will be provided for the new City Hall and the public realm for the City of Clearwater. Specifically, with the two city blocks bounded by Park Street (north), Franklin and Pierce Streets (south), S. Myrtle Avenue (east) and Pinellas Trail (west). 1. Landscape for City Hall and the additional adjacent site 2. Landscape for park/City square on south parcel with new parking lot 3. Including landscape design needed for the public realm (streetscape along designated streets as identified and Pinellas Trail) where the site design will have impacted the existing public facilities (sidewalk, roadway, and bikeway). Public realm design for this project will include, landscape, hardscape improvements, including sidewalks and crosswalks, designed seating areas and/or ‘mini-plazas’ incorporated within a large City square, site amenities, site lighting, planting, and irrigation treatments in coordination with architectural features. Task 2.9 Stakeholder Outreach The Architect will attend up to three meetings with project Stakeholders. It is assumed these meetings will be completed prior to the completion of the 30% Design Documents. Task 2.10 Public Meeting/Presentation The Architect will attend up to one public meeting/presentation/workshop to gather input from the public. Task 2.11 City Commission Presentation The Architect will attend up to one City Commission meeting/presentation Task 2.12 Cost Estimating A cost estimate will be completed after approval of the 30%, 60%, and 90% Design Documents. It is assumed the Construction Manager will provide a cost estimate for Final Construction Documents. Task 2.13 DRC Application The Architect will prepare and submit Planning and Development Application and will attend the required meeting or public hearings as required. Task 2.14 Existing Chiller Upgrade The Mechanical Engineers will analyze the existing mechanical drawings for the existing chiller plant and, if available, trending data to determine actual usage. If necessary, we will assemble a scope of work for a Test & Balance contractor to establish existing CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 9 of 17 Revised: 10/27/2021 operational conditions. A new high-efficiency chiller plant would then be designed to serve the existing building and the new addition. The team will investigate opportunities for utilizing reclaimed water or condensate water as make-up to new cooling towers, if such design is feasible and applicable to the project. Task 2.15 LEED Certification This project is being assumed as to pursue a single LEED Silver certification under the programmatic dependency exception of the LEED Minimum Program Requirements. This scope is based on a single (1) LEED certification assumption; however, if upon further review of more advance drawings and preliminary program design by the GBCI, it is determined that a different path to achieve a LEED certification is required, an additional services fee may be required. The LEED Consultant’s services include: 1. LEED Consultant proposes to represent the ownership and design team as the Sustainability Consultant and LEED Program Manager on behalf of the USGBC/GBCI while pursuing a LEED Certification for New Construction under Version 4.0 or 4.1. 2. LEED Consultant will provide the Energy Modeling services and serve as the Building Commissioning Agent, providing Fundamental Building Commissioning as required under the LEED Version 4.0/4.1 rating system. 3. LEED Consultant assumes management of the entire certification process from design to final construction submittal and certification. 4. Provide advice to ownership and A/E on cost-efficient sustainability and increased performance design strategies, included but not limited to: passive design, heat-gain management, heat island effect, energy conservation measures, etc. 5. Coordinate LEED efforts with all team members, complete most LEED templates, except those required to be completed by the Engineer of Record. 6. LEED Consultant will provide comprehensive LEED PM and Commissioning Design Reviews, LEED and commissioning site visits, inspections, and testing as described in this scope. 7. Reviews of construction submittals. 8. Work with the construction team to guide them on providing construction-related documentation and implementation of strategies, all leading towards the successful achievement of the LEED certification. 9. LEED Consultant proposes to include specialized consulting regarding Enhanced Building Commissioning under EAc1 Option 1 for 3 points. The Architect’s, Mechanical Engineer’s, and Electrical Engineer’s LEED accredited personnel will assist the project’s LEED Consultant in analyzing and implementing various LEED requirements for completing the building’s certification application. Services include: 1. Research and design for optimizing orientation, shading and glazing areas. 2. Daylighting simulation for optimizing natural lighting. Analyze lighting controls and views analysis. 3. Optimizing energy efficiency of the envelope, lighting systems, and HVAC systems. 4. Integration of green building systems into the project CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 10 of 17 Revised: 10/27/2021 5. Review appropriateness of sustainable design strategies in relation to community infrastructure, site layout, water conservation, energy efficiency, resource efficiency, and indoor environmental quality. 6. Identify strategies for Regional Priority credits and Innovation in Design credits. 7. Research and select products that contribute to multiple credits. 8. Perform compliance review of materials, products, and finishes, which are often affected by LEED requirements. Provide draft of additional material specifications/substitutions required to obtain LEED certification. 9. Provide assistance in identifying suppliers/vendors for the project. 10. Finalize contract documents with LEED specifications fully incorporated. 11. Coordinate and assist with LEED credit assessments, scorecards, and design templates 12. Coordinate with the contractor on all LEED requirements 13. Review shop drawings and project submittals for LEED requirements and compliance Task 2.16 Interior Design & Furniture The Architect’s scope of services will include interior design services for the project. The Interior Designer will: 1. Attend meetings with the City's design team to assess new furniture needs. 2. Survey selected existing building furniture and equipment if required. 3. Prepare furniture plans and drawings to assist with placement & installation. 4. Perform materials research and compile selections. 5. Provide specifications and select all room finishes, including carpet, paint, wallcovering, wall base, plastic laminate at millwork cabinets, vinyl composition tile, furniture fabric, exterior window blinds, etc. 6. Select and document interior signage. 7. Provide assistance with new furniture selection and furniture specifications. 8. Provide assistance with the solicitation and review of competitive bids from furniture manufacturers. 9. Provide on-site assistance during move-in. Task 2.17 AV/IT/Security Coordination The electrical / low voltage engineer will work with the City’s AV/IT vendors and engineers to establish the required scope of work. Our drawings and specifications will include provisions for the associated power, data, conduit, and junction boxes requirements. Task 2.18 Fire Protection The fire protection engineer will design a new wet-sprinkler system as required for NFPA 13 compliance. Task 2.19 Site Lighting The electrical engineer will provide site lighting photometric and branch wiring design for the site. Task 2.20 Traffic Study CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 11 of 17 Revised: 10/27/2021 The Civil Engineer has included an allowance should a Transportation Impact Study for the proposed City Hall Site located between Franklin and Park Street along S. Myrtle Avenue in Clearwater, Florida be required. Based on typical Impact Studies, the following items would be collected: Data Collection, Trip Generation, Trip Distribution & Assignment, Crash Analysis, Capacity Analysis, Turn Lane Length Analysis, Mitigation of Impacts, and a Final Report. A more detailed proposal would be submitted should these services exceed the allowance and scope understanding. Task 2.21 A/E Design – South Parcel Full architectural design, permitting, bidding, and construction administration for the South Parcel park’s vertical structures and components. This includes structural and MEP engineering. Task 2.22 Photovoltaic Design Coordination Concept and integration design, coordination, and electrical engineering of pre- manufactured photovoltaic solar panel systems. Task 2.23 Public Art Coordination Coordination with the City and selected artist to incorporate public art into the project. Up to three meetings with the City and/or artist are included. III. FINAL DESIGN PHASE: Task 3.1: 30% Submittal Based upon an approved program of spaces we will prepare 30% Design Documents for the City’s review and approval. The documents will consist of items necessary to convey the nature of the schematic approach, including an architectural site plan, preliminary building plans and other drawings or graphics as needed for City personnel & stakeholder review and feedback. The Architect will: 1. Determine building code requirements and incorporate them into the design. 2. Determine site development constraint information and incorporate into the design. 3. Prepare site plan concepts and alternatives. 4. Prepare floor plan concepts and alternatives. 5. Identify preliminary materials and equipment. 6. Up to three meetings with City personnel as needed to develop and coordinate the 30% Design Documents. Task 3.2: 60% Submittals Based upon the City’s approval of the 30% Design Documents, we will prepare 60% Design Documents for the City’s review and approval. The Design Development Documents will consist of items necessary to illustrate and describe the development of the schematic design, including building plans, sections, elevations and diagrammatic layouts of building systems necessary to convey the character of the project. The Architect will: CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 12 of 17 Revised: 10/27/2021 1. Meet with all design team consultants and coordinate systems and drawing backgrounds. 2. Up to three meetings with City personnel to review project progress and design documents. 3. Prepare a progress set of Construction Documents at 60% Completion, including detailed design plans, detailed building system plans, specifications identifying materials, systems and their respective standard of quality. Task 3.3: 90% Submittal Based upon the City’s approval of the 60% Design Documents, we will prepare 90% Design Documents for the City’s review and approval. The 90% Design Documents will illustrate and describe the further development of the approved 60% Design Drawings and will consist of detailed Drawings and Specifications that describe requirements for the construction of the work. The 90% documents will consist of drawings and specifications for Architectural, MEP, and Structural. The Architect will: 1. Prepare a progress set of Construction Documents at 90% Completion, including detailed design plans, detailed building system plans, specifications identifying materials, systems and their respective standard of quality. 2. Up to three meetings with City personnel to review project progress. Task 3.4 Final Construction Documents Based upon the City’s approval of the 90% Design Documents, we will prepare Final Construction Documents for the City’s review and approval. Final Construction Documents will be used for the purpose of bidding, permitting, and construction. The Architect will: 1. Prepare a set of Construction Documents at 100% Completion, including detailed design plans, detailed building system plans, specifications identifying materials, systems and their respective standard of quality. IV. BIDDING PHASE: Task 4.1: Permitting and Bidding Services Following the Client’s approval of the Permit Documents, the Architect will assist the Client/Contractor with permitting and obtaining bids from subcontractors. The Architect will: 1. Provide Signed and Sealed document sets for the building permit. 2. Modify documents as required in response to Building Permit Review comments. 3. Assist the Client/Contractor with preparation and distribution of bid documents. 4. Respond to questions and provide clarifications and interpretations of the Construction Documents to Client/Contractor and prospective subcontractors via addendum/addenda. 5. Provide Conformed Drawings and Specifications per bid addendum/addenda. CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 13 of 17 Revised: 10/27/2021 V. CONSTRUCTION PHASE: Task 5.1: Construction Administration The Architect’s Scope of Services will provide construction oversight to ensure the project is built according to the Construction Documents. We will assist the Contractor when conflicts or clarifications are needed. The Architect and Engineers will make periodic site visits to observe construction and follow the progress. We will: 1. Review of Contractor's pay application. 2. Attend meetings at the project site twice per month for up to 18 months 3. Provide review of and respond to the contractor’s submittals and shop drawings. 4. Provide telephone and email correspondence as necessary. 5. Respond to the contractor's questions and need for clarifications. 6. Attend the Substantial Completion walk-through. 7. Prepare a Punch List. 8. Attend the Final Completion Walk-Through. 9. Prepare Record Drawings based on Contractor's prepared as-built drawings. The scope and fee assume Construction Administration will be provided for a 18-month period. If the construction exceeds 18 months, an additional fee for construction administration will be required. 3. PROJECT GOALS: • Three conceptual design options in PDF format. • 30% Design Documents in PDF Format. • 30% construction cost estimate in PDF Format. • 60% Design Documents in PDF Format. • 60% construction cost estimate in PDF Format. • 90% Design Documents in PDF Format. • 90% construction cost estimate in PDF Format. • Final Construction Documents in PDF Format. • Attendance at pre-construction meeting. • 36 project site visits/meetings during Construction. • Substantial and Final completion walk-through. 4. FEES: This price includes all labor and expenses anticipated to be incurred by Wannemacher Jensen Architects, Inc. for the completion of these tasks in accordance with Professional Services Method “B” – Lump Sum – Percentage of Completion by Task for a fee not to exceed Two Million Nine Hundred Forty Eight Thousand Three Hundred Forty Dollars ($2,948,340). See Attachment “A” for total cost per task. CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 14 of 17 Revised: 10/27/2021 Basic Services (Tasks 3, 4, and 5) are based on the State of Florida’s Department of Management Services Fee Curve utilizing a Construction Budget of $20 million at 6.70% (Complexity B – More than Average Complexity). If the Client’s Building Construction Budget is increased, the Architect’s Basic Services shall be recalculated using the State of Florida’s Department of Management Services Fee Curve based on the increased budget amount. The permit application fees will be paid by the consultant and invoiced to the City as a reimbursable. 5. SCHEDULE: The project is to be completed in 443 days from issuance of notice-to-proceed. The project deliverables are to be phased as follows: Concept Design & Preliminary Site Planning: 60 calendar days Owner Review 14 calendar days 30% Construction Plans: 80 calendar days Owner Review 14 calendar days 60% Construction Plans and Permit Applications: 70 calendar days DRC Review & Recommendation Process 45 calendar days (Owner Review during this time) 90% Construction Plans: 70 calendar days Final Construction Documents: 30 calendar days Permitting: 60 calendar days City review and approval periods are estimated in the schedule above. 6. STAFF ASSIGNMENT: Wannemacher Jensen Architects – Architecture and Interiors Principal in Charge – Jason Jensen Project Manager – Joah Bury Carastro & Associates, Inc – Mechanical, Electrical, Plumbing, Fire Protection Engineering, & Low Voltage Master Consulting Engineers – Structural Engineering Stantec – Civil Engineering & Landscape Architecture CC&A – Cost Estimating Driggers Engineering Services Inc – Geotechnical Testing Sequil Systems– LEED Consultation CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 15 of 17 Revised: 10/27/2021 City of Clearwater Staff Tara Kivett, P.E. Project Manager Elliot Shoberg, P.E Engineering Assistant Director 7. CORRESPONDENCE/REPORTING PROCEDURES: Consultant’s project correspondence shall be directed to: Joah Bury 132 Mirror Lake Drive N Unit 301 St. Petersburg, FL 33701 727.822.5566 joah@wjarc.com All City project correspondence shall be directed to: Tara Kivett, P.E. 100 S. Myrtle Ave. Clearwater, FL 33756 727 562-4758 Tara.Kivett@myclearwater.com with copies to others as may be appropriate. 8. INVOICING/FUNDING PROCEDURES: City Invoicing Code: ENGF220001-DSGN-PROSVC For work performed, invoices shall be submitted monthly to: ATTN LELAND SIVANISH, SENIOR ACCOUNTANT CITY OF CLEARWATER, ENGINEERING DEPARTMENT PO BOX 4748 CLEARWATER, FLORIDA 33758-4748 Contingency services will be billed as incurred only after written authorization provided by the City to proceed with those services. 9. INVOICING PROCEDURES: At a minimum, in addition to the invoice amount(s) the following information shall be provided on all invoices submitted on the Work Order: 1. Purchase Order, Project and Invoice Numbers and Contract Amount. 2. The time period (begin and end date) covered by the invoice. 3. A short narrative summary of activities completed in the time period. 4. Contract billing method – Lump Sum or Hourly Rate. CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 16 of 17 Revised: 10/27/2021 5. If Lump Sum, the percent completion, amount due, previous amount earned and total earned to date for all tasks (direct costs, if any, shall be included in lump sum amount). 6. If Hourly Rate, hours, hourly rates, names of individuals being billed, amount due, previous amount earned, the percent completion, total earned to date for each task and other direct costs (receipts will be required for any single item with a cost of $50 or greater or cumulative monthly expenses greater than $100). 7. If the Work Order is funded by multiple funding codes, an itemization of tasks and invoice amounts by funding code. 10. CONSIDERATIONS: Consultant acknowledges the following: 1. The Consultant named above is required to comply with Section 119.0701, Florida Statutes, where applicable. 2. All City directives shall be provided by the City Project Manager. 3. “Alternate equals” shall not be approved until City Project Manager agrees. 4. All submittals must be accompanied by evidence each has been internally checked for QA/QC before providing to City. 5. Consultants/Contractors are not permitted to use City-owned equipment (i.e. sampling equipment, etc.). 6. Documents posted on City website must ADA accessible. 11. ADDITIONAL CONSIDERATIONS: All work orders should include considerations for the following: 1. Sea Level Rise and Flood Resilience, as applicable. 2. Submittal of a Critical Path Method (CPM) Schedule(s). 3. Submittal of a Project Catalog with the following items, as appropriate: a. Data requests, assumptions, critical correspondence, meeting agenda, sign-in sheets, meeting minutes, document comment-response log(s), technical memorandum/reports, addenda, progress reports, regulatory correspondence, and other project-related documents. b. If construction project, also include design plans, conformed plans, change orders, field orders, RFIs, work change directives, addenda, progress reports, shop drawing and progress submittals, as-builts, record drawings, and other project-related documents such as O&M manuals and warranty information. c. At the conclusion of the project, ENGINEER will combine this information into a Project Catalog and submit to the City for review and comment. CONSULTANT WORK ORDER Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order Page 17 of 17 Revised: 10/27/2021 4. Arc Flash labeling requirements: a. All electrical designs and construction shall adhere to NFPA 70 E “Standard for Electrical Safety in the Workplace”. b. Updated calculations of Fault and Arc Flash, and provisions for new or updated Arc Flash equipment labeling shall be included in the contract documents. 12. SPECIAL CONSIDERATIONS: The design team will adhere to the following City of Clearwater guidelines: • Downtown District Development Standards • Clearwater Greenprint 2.0 • Stormwater Drainage Criteria. 13. SIGNATURES: PREPARED BY: APPROVED BY: Jason Jensen, AIA, LEED AP Tara Kivett, P.E. President City Engineer Wannemacher Jensen Architects, Inc. City of Clearwater Date Date 8/11/2022 ATTACHMENT “A” CONSULTANT WORK ORDER – PROJECT FEES TABLE Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order – Project Fees Table Page 1 of 2 Revised: 10/27/2021 CONSULTANT WORK ORDER PROJECT FEES TABLE Task Description Subcons ultant Services Labor Total 1.0 Pre-Design 1.1 Concept Design & Preliminary Site Planning $60,000 $90,950 $150,950 Pre-Design Total: $150,950 2.0 Design 2.1 Geotechnical Services $15,500 $2,325 $17,825 2.2 Topographic and Boundary Survey (if required) $37,500 $5,625 $43,125 2.3 Subsurface Utility Engineering $4,500 $675 $5,175 2.4.1 Civil Eng. Design – MSC Site $80,000 $12,000 $92,000 2.4.2 Civil Eng. Design – South Parcel (if required) $60,000 $9,000 $69,000 2.4.3 Civil Eng. Design – Pierce Street (if required) $42,500 $6,375 $48,875 2.4.4 Civil Eng. Design Pinellas Co Trail (if required) $27,500 $4,125 $31,625 2.5 Civil Eng. Permitting $50,000 $7,500 $57,500 2.6 Civil Eng. Bidding $5,000 $750 $5,750 2.7 Civil Eng. Construction Phase Services $48,000 $7,200 $55,200 2.8 Landscape Architecture $93,400 $14,010 $107,410 2.9 Stakeholder Outreach $9,300 $9,300 2.10 Public Meeting/Presentation/Workshop $3,810 $3,810 2.11 City Commission Presentation $3,810 $3,810 2.12 Cost Estimating $24,850 $3,728 $28,578 2.13 DRC Application $9,460 $9,460 2.14 Existing Chiller Upgrade (if required) $160,000 $24,000 $184,000 2.15 LEED Certification - Silver $139,950 $59,833 $199,783 2.16 Interior Design & Furniture $48,000 $48,000 2.17 AV/IT/Security Coordination $48,000 $7,200 $55,200 2.18 Fire Protection $12,000 $1,800 $13,800 2.19 Site Lighting $15,000 $2,250 $17,250 2.20 Traffic Study (if required) $20,000 $3,000 $23,000 2.21 A/E Design – South Parcel (if required) $49,407 $115,283 $164,690 2.22 Photovoltaic Design Coordination $5,500 $6,600 $12,100 2.23 Public Art Coordination $5,280 $5,280 Design Total: $1,311,546 ATTACHMENT “A” CONSULTANT WORK ORDER – PROJECT FEES TABLE Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order – Project Fees Table Page 2 of 2 Revised: 10/27/2021 3.0 Final Design Plans and Specifications 3.1 30% Submittal $80,400 $120,727 $201,127 3.2 60% Submittal $134,000 $174,394 $308,394 3.3 90% Submittal $176,880 $225,373 $402,253 3.4 Final Construction Documents $53,600 $80,484 $134,084 Final Design Plans and Specifications Total: $1,045,858 4.0 Permitting and Bidding Services 4.1 Permitting and Bidding Services $10,720 $16,097 $26,817 Permitting Services Total: $26,817 5.0 Construction Phase Services 5.1 Construction Administration $80,400 $187,769 $268,169 Construction Phase Services Total: $268,169 SUBTOTAL, LABOR AND SUB-CONTRACTORS: 6.0 Permit Fees (Allowance) $25,000 7.0 Reimbursable Expenses (Allowance) $20,000 8.0 Design Contingency (Allowance) $100,000 GRAND TOTAL: $2,948,340 ATTACHMENT “B” CONSULTANT WORK ORDER – CITY DELIVERABLES Design Services – City Hall Wannemacher Jensen Architects, Inc. 22-0019-EN City of Clearwater Consultant Work Order – City Deliverables Page 1 of 1 Revised: 10/27/2021 CONSULTANT WORK ORDER CITY DELIVERABLES 1. FORMAT: The design plans shall be compiled utilizing the following methods: 1. City of Clearwater CAD standards. 2. Datum: Horizontal and Vertical datum shall be referenced to North American Vertical Datum of 1988 (vertical) and North American Datum of 1983/90 (horizontal). The unit of measurement shall be the United States Foot. Any deviation from this datum will not be accepted unless reviewed by City of Clearwater Engineering/Geographic Technology Division. 2. DELIVERABLES: The design plans shall be produced on bond material, 24" x 36" at a scale of 1" = 20’ unless approved otherwise. Upon completion the consultant shall deliver all drawing files in digital format with all project data in Autodesk Civil 3D file format. NOTE: If approved deviation from Clearwater CAD standards are used the Consultant shall include all necessary information to aid in manipulating the drawings including either PCP, CTB file or pen schedule for plotting. The drawing file shall include only authorized fonts, shapes, line types or other attributes contained in the standard release of Autodesk, Inc. software. All block references and references contained within the drawing file shall be included. Please address any questions regarding format to Mr. Tom Mahony, at (727) 562-4762 or email address Tom.Mahony@myClearwater.com. All electronic files (including CAD and Specification files) must be delivered upon completion of project or with 100% plan submittal to City of Clearwater. CLEVELAND ST PARK ST S EAST AVECOURT ST PIERCE ST S MYRTLE AVE FRANKLIN ST 700100 640761645AERIAL MAP Document Path: C:\Users\Christopher.Melone\City of Clearwater\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\22-0019-EN New City Hall aer.mxd Prepared by:Engineering DepartmentGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755www.MyClearwater.com Page: 1 of 1Aerial Flown 2021 New City Hall Site LocationProject Number: 22-0019-EN CRMMap Gen By:TKReviewed By:8/15/2022Date: ² See BarScale: EXISTINGMSB EXISTINGCITYPARKINGGARAGE EXISTINGCPD HQ CITYSURFACEPARKING 1) Associated Space Design, Inc 2) Fleischman and Garcia Architects and Planners, AIA PA dba ASD/SKY dba FleischmanGarciaMaslowski Architecture 1240 E 5th Ave 324 S Hyde Park AveTampa, FL 33605 Tampa, FL 33606 813.223.2293 3) Harvard Jolly, Inc 4) Long & Associates Architects/Engineers, Inc. 2714 Dr. MLK Jr St. N 4525 S Manhattan Ave St. Petersburg, FL 33704 Tampa, FL 33611 727.896.4611 813.839.0506 Certified: SBE 5) Wannemacher Jensen Architects, Inc 132 Mirror Lake Dr. N, Unit 301 St. Petersburg, FL 33701 727.822.5566 Certified: SBE ADVERTISED: 4/6/2022 POSTED:04/01/2022-05/02/2022 Due/Opening: May 2, 2022; 10:00 a.m. REQUEST FOR QUALIFICATIONS TO BID No. 24-22 Design Services - City Hall Solicitation Response Listing FOR THE CITY OF CLEARWATER Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0940 Agenda Date: 9/15/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Marine & Aviation Agenda Number: 11.4 SUBJECT/RECOMMENDATION: Approve the Selection Committee’s recommendation for the Clearwater Airpark Fixed Base Operator (RFP 38-22), authorize city staff to engage in negotiations with FlyUsa Inc. and Paradise Ventures, for the purpose of establishing a lease and operating agreement for Fixed Base Operator (FBO) services at Clearwater Airpark. SUMMARY: The Clearwater Airpark has been in operation since 1939. It is currently leased to and operated by Clearwater Airpark Incorporated. This company has operated the Airpark under the terms of that lease for twenty-two years. The lease’s final option expires on November 31, 2022. Accordingly, the City was required to issue RFP 38-22 to identify a vendor capable and interested in entering into a new lease agreement for the management and operation of Clearwater Airpark. The RFP was issued on June 29, 2022 and closed on August 8, 2022. Four responses were received. Of the four respondents, the development partnership of FlyUSA Inc. and Paradise Ventures was unanimously selected by the committee tasked with evaluating those proposals . The committee requested that the top three respondents, identified after the review of those proposals, make presentations to the committee. The presentations took place on August 22, 2022. Again, the committee felt that the development partnership of FlyUSA and Paradise Ventures presented a vision that was most closely aligned with the RFP. The RFP solicited proposals that envisioned the possibility of higher value but safer and less intensive operations, a commitment to capital improvements, as well as an understanding of the Airpark’s relationship with the neighborhoods and a commitment to maintain and enhance communications with all users and the neighborhoods. City staff is requesting council approval to negotiate with the development partnership of FlyUSA and Paradise Ventures in advance of preparing a final agreement to include financial obligations and returns, operational considerations, and management terms. Once negotiations have concluded, a final agreement will be brought back to Council for approval. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A Page 1 City of Clearwater Printed on 9/13/2022 Page 1 of 2 Addendum #1 RFP #38-22, Fixed Base Operator Services – Clearwater Airpark July 6, 2022 NOTICE IS HEREBY GIVEN that the following addendum serves to provide clarification and to answer the questions received on RFP 38-22, Fixed Base Operator Services – Clearwater Airpark. Clarification regarding 1. ANTICIPATED BEGINNING AND END DATE OF INITIAL TERM, page 21 of RFP solicitation: The initial term will begin on December 1, 2022, for five (5) years with the option to renewal every five (5) years, not exceeding a thirty (30) year term. Question 1: Is there any additional information on the monthly expenses such as, electrical power, water and sewer-storm runoff and taxes? Answer to Question 1: The current tenant is responsible for all utilities for the leased property (i.e. electric, water, stormwater). Utilities paid by the tenant for electric, water, and stormwater combined totaled $84,033.06 in FY20 and $79,732.49 in FY21. City paid utilities (electric) for the guard shack totaling $222.37 in Fiscal Year (FY) 20 and $438.50 in FY21. Stormwater paid by City for areas not covered under the lease totaled $38,913.60 in both FY20 and FY21. Question 2: Also there much be additional rent monies paid to the city other than 21,000.00/mo. as stated in the lease. Exhibit #2 shows 293,472.40? Answer to Question 2: The amount of $21,000.00 stated in Exhibit 1_Airpark Lease 2012 was the original combined monthly rent initiated in 2012. Per Article V; B. Payments, page 18 of Exhibit, the agreement allows for a CIP increase annually. While Hanger C was under construction, there was a temporary decrease in rent paid to the City. Currently, the tenant pays $28,455.49 monthly ($27,744.14 for airpark/hanger and $667.93 (+) $43.42 tax for room rental). In addition, the tenant pays fuel flowage fees which can be found in Exhibit 2_Rent and Fuel flowage. Question 3: In Table 5.1 of the RFP which outlines the 20 year financial plan, the total cost for Local Share is $5,313,758. based on 2018 costs. What is this number based on current 2022 costs? Answer to Question 3: In reference to Exhibit 6_Clearwater Airpark ALP, table 5.1 is from the 2020 Airport Layout Plan based on the costs at the time the ALP was written. We have not calculated 2022 costs. Page 2 of 2 Question 4: What is the dollar portion of salaries paid to Eric Gandy and Michael MacDonald that come out of Airpark funds? Answer to Question 4: For FY23, the projected salary numbers budgeted in the Airpark fund are $16,987.00 for Eric Gandy and $19,240.00 for Michael MacDonald. These numbers include total benefits costs (salary, life & medical insurances, social security, and disability). Question 5: What is the total payroll for the Airpark Police Aids? Answer to Question 5: For FY23, the projected payroll budget is $97,874.00. These numbers include total benefit costs (salary, life & medical insurances, social security and disability) and a supervisor position which is a new position requested for FY23. End of Questions and Answers End of Addenda Page 1 of 1 Addendum #2 RFP #38-22, Fixed Base Operator Services – Clearwater Airpark July 13, 2022 NOTICE IS HEREBY GIVEN that the following addendum serves to provide clarification and to answer the questions received on RFP 38-22, Fixed Base Operator Services – Clearwater Airpark. Question 1: On page 18 of RFP #38-22 under Compensation to the City item c. it states "Provide for all costs associated with the operation and maintenance of the Airport". We just want to clarify if, on the new lease agreement, the items currently marked "City" responsibility will become the sole responsibility of the FBO? Answer to Question 1: It is the expectation that the awarded vendor will be responsible for all costs associated with the operation and maintenance of the Airpark, subject to negotiation. Question 2: Are the answers to questions 4 and 5 to be considered in the RFP as expenses in the Airpark Lease? Answer to Question 2: In reference to Answer to Question 4 in Addendum 1; No, Eric Gandy and Michael MacDonald’s salaries will not be considered part of the expenses. In reference to Answer to Question 5 in Addendum 1; the awarded Vendor will be expected to provide and pay for after-hours security which may differ from the costs currently paid for by the City. End of Questions and Answers End of Addenda Page 1 of 1 Addendum #3 RFP #38-22, Fixed Base Operator Services – Clearwater Airpark July 21, 2022 NOTICE IS HEREBY GIVEN that the following addendum serves to provide clarification and to answer the questions received on RFP 38-22, Fixed Base Operator Services – Clearwater Airpark. Question 1: In the arial in Exhibit 4, it does not include the retention pond by the Keene Road gate, the development of which is project ID 19 in the Master Plan. Will this be included in the leasehold? Same question for the area immediately east of the fuel farm near the Bender Aviation Apron, there appear to be planes based there but that grass patch is not included in the scope, is this correct? Answer to Question 1: The Aerial was part of the lease depicting the property covered under the terms of the existing, 22-year-old lease. The City is interested in negotiating a lease for all city owned property at the location and identified as being part of the airport. In addition, construction of a new hanger over the retention pond may be a very hard project to complete, as the retention pond is part of the Keene Road improvement project and would most likely never be permitted, but was added by the consultant. Question 2: Other than the rotating beacon and the guard shack, have any other projects in the master plan been started and/or completed? Answer to Question 2: Security Upgrades is the only project and is currently in its final phase. Question 3: In Addendum #1, Question #1 The answer regarding utilities paid by the City for Stormwater totaled $38,913.60 in both FY20 and FY21. Will the City continue to be responsible for this or will it be the responsibility of the Awarded Vendor? Answer to Question 3: This is subject to negotiation. Question 4: Will the Awarded Vendor be responsible for maintaining and or replacing the fence line on the west side of the airpark that runs between the Airpark and the golf course? Answer to Question 4: This is subject to negotiation. End of Questions and Answers End of Addenda TOTAL RANKING 100 JB EG PK MM DS AVG JB EG PK MM DS AVG JB EG PK MM DS AVG JB EG PK MM DS AVG points 1 Clearwater Airpark Services Inc 11 15 10 10 15 12.20 15 14 18 10 9 13.20 6 6 0 10 4 5.20 7 12 16 10 11 11.20 41.80 4 2 Clearwater Airpark Inc 18 30 30 25 25 25.60 11 28 18 25 14 19.20 8 7 4 10 5 6.80 7 16 14 17 10 12.80 64.40 2 3 Clearwater Blue Skies Inc 18 20 25 20 22 21.00 25 14 25 20 17 20.20 6 5 6 5 5 5.40 7 13 16 10 12 11.60 58.20 3 4 FlyUSA Inc 25 29 35 25 30 28.80 25 32 35 30 30 30.40 7 8 6 10 6 7.40 14 18 20 17 16 17.00 83.60 1 Michael MacDonald Denise Sanderson Committee Members: Jeremy Brown Eric Gandy Phil Kirkpatrick Compensation to the City (Tab 5) 20 pointsRespondents EVALUATION SCORING SUMMARY Demonstrated Experience and Project Personnel (Tab 2) 35 points Project Methodology, Operations and Integration Plan (Tab 3) 35 points 10 points References (Tab 4) 38-22, FBO Services - Clearwater Airpark £ 0~ Eva!~ation and Ranking Summary RFP 38-22; FBO Services -Clearwater Airpark City of Clearwater Evaluator Name: ~~,... 7' <p,~t,J~ Project Methodology, Demonstrated Experience and Operations and Integration References Compensation to the City TOTAL RANKING Project Personnel (Tab 2) Plan (Tab 4) (Tabs) (Tab 3) Respondents 35 points 35 points 10 points 20 points 100 points , , )~ ~ ( 1q 1 Clearwater Airpark Services, Inc 0 1 !lb II f; 7 J;/t/ 2 Clearwater Airpark, Inc 0 1 Eval uator Signature: --------------------Date: --------------- 4. Evaluation and Ranking Summary RFP 38-22; FBO Services -Clearwater Airpark City of Clearwater Evaluator Name: .._) 6 -----=----------------- Project Methodology, Demonstrated Experience and Operations and Integration References Compensation to the City TOTAL RAN KI NG Project Personnel (Tab 2; Plan (Tab 4) (Tab 5} (Tab 3} Respondents 35 points 35 points 10 points 20 points 100 points It, ~$"' ft, 7 56 3 Clearwater Blue Skies, Inc 0 1 ~~ ~$ ,, /~ // I 4 FlyUSA, Inc 0 1 Evaluator Signature: -------------------Date: -------------- -1· ?'~/}'..?p, c~~"'//~ 7b?7t7 ,f,;?;lr t/~;5Jt c:1 w _J,:t-J; ~/Y-~/?,:?/$ /-::? ,-,r;:7.,£. ;'f'SJ~;t]..J-Ht?,;? c)fj/' r-ftJff2 # -------~~/4?~¥1 ;: ~ -~---------~.f},.1~21¥ r~~~~ r-~ . (_r~~%.._,; 71:~~~'//$-,o:rv>.,;? :"'Ji') $/~ 9 ---~ ---S -?~ s;,~ /V4/y/~ .L~ L-=' ~ ~ -- '--.--·--;¥1,-IJI-= 7 -~wt#/:;t/Jl1p f ~ -----~--~~-- ::--,. µ 9J iY .;~~ ~ -------------------===---~ ---- --------~--P.PII~:;?~~· -dy~;;;;;-~- 7,gJ-S,R~~/'#?f-?J?f -/-,.,, ;;,77''1'" ,;o J/~/ ·-------.----L_ c:::r-11?1 ~ ~-1'7~;,~~ --=r--~- -d:;:;-~ 1 Z~;f?Y!77PJ.c; 71_;1N ,.;.~( * ---z~)Y' ;:::1-i> ~J?pc;H~'/>7J.t> G -~.,.~~a# ~ij .6--<f __ ___, ------/.~~~4'/'"/ -- ->"',Q__.V b?~O-.;e.lt:>/~~f91Ty-.:5.P7Ybfr":;? -t- --~/?l-~~~'~.:.r~-++---- L.. ~Y-7?';!? ~&J~?7~_;r::-s ,-,~ .16,l?tr J::""1-,.~ ---- --------,~Jj1> rvt?_?-..... -~7'/Jd4-):'__ ~-;,>;?~~:::/9 --f · · II .... I ~' }\ J:r-~,7 ~ HP.;'~ -r 4 /J/A~~~~/ -,/,,,721,,.T §J/?7-?'t,,, ,?,',:; ----4b.,;,lX 22 _i~P..tv~-r·~;-----J---.---j-1------ -----~--...------..------~-------n----~ ------~----7 119\:1/1-~ -7 -- /Y':'7~jlfY/? --q 0 .;?~ -7 ?'7 t?t?t?d/; ;::-' ft"'t7 p:) 7//1~y)/--++-(I ~--·-- -7v.Jn~~ i;.t~1 :,11 -t 7/~w---b ---- -~·---- 2 ~ v,//~--3'~-77.f rl --___zr~ ;?~-~Jf~~3f:j,-~&~~ ~/<7;/,l~y-t?~~ -~--- ---/~~ '()'---:;; $/7~-..J.Of'Y -~3 ~ ----(?/2~-y_ ~j:;,r~~~ ~-111("-'/'W~ ~,f~pJJJvp" ~ - -·-_L~IM _t~-~/-/P3"_7~T7~ $-Vt?.f~T+-t-1~--- --_,,~~/ ~:;:t .µ;yr· Ti" /1///lljl 7#~~ -t -1 --..,d'f_;:7 /"' Y7v/ _L..= I -----L ~ -_; --fa~ -,({.,_n,P,J/.1"/ "iv'~7 ~~1? ---------------------- ~~ ---~- b +-~v 7'r~?v~_/. -~?ft:,:;-7 _ _ _ -+-_/fferrA?,-kh/ ~L w,ert/ 7~faz &~/r1rf? h.4~~ J/At..v ,£ /~,,_,,£_-, S ' (;i/fh./f' A&P If..,,, ,1 ),~ 1./f I' '? '( -----t-t----- c;: o ___2AJ£~f A-f,C _h,((,~ t:"f ~./~ - ~ ;:r;""f7L~vl,E ~c;r~.r.,£,ES :__~1/Mgt{., _ _wA?°-r ,A.<"'°/.1~ ~.,4.?,<f iJ5--/f ____ _ -----H-.} 7£4'~~ #rl#!'~rS,r>-P:;,7 7 ~r~ W/Z'~p,~Ar~ v/~P~e--~ ;1/16,r~ 0 ~~,1, vr?,t /f? /1-J.-J.-'7.f~v ~ ~,,_1 Je;,~? -----+ fi,.,, ('/'I'£.. 4,~ 5 J? +-f~£Pd A<-~;?~A ~-~{F,fz -+?wtc-tr/f~1/ lt1~&Y r~? ~ v"-/7 J~~-:fu//'/ 5 + )t!Ae -1-tZA~~,J:'r-rP>-j,P ff_p~rr ~ff~~ r1N1£,-?'/v __ ____ ..)--~r.17~ ;t:wP:-r~.vM,!l/vr #,#/Y,,::;,A/,- 1 ~ ~ i/d,v,L tt'.J/~;~r ~PP"-A~vf7 pt; ~~ -,;Vu /A.tK VI'~ A/lfP~~I~? - ~ -·---"---- 2.., $--,~ qJ ?-/-17'.,.? ~ r-?fY C) 2--?P".?t?/ Y. )?.J-b!J,~ % ::;:=. ?llrp" ~7/'--1-1---- , %~ L,,;.tf} 1715/1 /81 --W ~~/'~~~// ~ L ~ _/ (._f~-1,¢,;;?I~ 'f ;?...:;;& ~p,::,c,? ,:::;1* -;:;./ <d~.;;;!Jif;-;;11 r.;2 /.n~:d''l'~ ~1f:.--r A --...--i-1----- 717 ~ / v', I ~HITy.;t .. 7$ ~ ----,.-------,----,-----++----- 7 ------------~-----£ f ,r ./1 I P~~ I Eval uation and Ranking Summary RFP 38-22; FBO Services -Clearwater Airpark City of Clearwater Evaluator Name: Project Methodology, Demonstrated Experience and Operations and Integration References Compensation to the City TOTAL RANKING Project Personnel (Tab 2) Plan (Tab 4) (Tab5) (Tab 3) Respondents 35 points 35 points lD points 20 points 100 points 1 Clearwater Airpark Services, Inc I 'j 14 "' 17-Lj1 4 2 Clearwater Airpark, Inc '30 2.8 7 I Cr ~I -2,. 3 Clearwater Blue Skies, Inc zo fl./ 'S 13 ?1--"3 4 FlyUSA, Inc -z_q 1J '2-8 16 81 I Date: ---=8_(11---#-%--ft_t-__ Evaluation anc <ing Summary RFP 38-22; FBO Serv Clearwater Airpark ,f Clearwater Evaluator Name: Demonstrated Experience and Project Personnel Project Methodology, Operations and Integration References Compensation to the City Plan TOTAL RANKING (Tob2) (Tab3) {Tab4) (Tab SJ Respondents 35 points 35 points 10 points 20 points 100 points 1 Clearwater Airpark Services, Inc lO 'i~ v \1 ~ ~ ~i Y: 2 Clearwater Airpark, Inc ~ ~11~> l~ LG 3 / ~ b \ A:7 1~ 3 Clearwater Blue Skies, Inc ~., -i- I ~{ 7-0 i 7? !a qb 4 FlyUSA, Inc A . I I Evaluator Signature: ~ Date: i (,1 ~ J Evaluation and Ranking Summary RFP 38-22; FBO Services -Clearwater Airpark City of Clearwater Demonstrated Experience and Project Personnel Project Methodology, Operations and Integration References Compensation to the City Plan TOTAL RANKING (T"ab 1) (Tab3} (Tab 4) (Tab SJ Respondents 35 points 35 points 10 points 20 points 100 points 1 Clearwater Airpark Services, ID I r, It) l{-0 f Inc lb 2 Clearwater Airpark, Inc 1-,< z..~ (~ 17 17 2.- (;i(lt-''"'~ 3 Clearwater Blue Skies, Inc '1}> l,,D (' { () s-f ~ 4 FlyUSA, Inc i,-( ......., ;J 0 { i) 17 Qi-t -\ ; 'k. f\.-c_; f "' )\ "' \>1<-~ -FP,11 ( )l~ I ,e. l'\to,.. " I\ I IN Evaluator Signature: Date: -------------- Evaluation and Ranking Summary RFP 38-22; FBO Services -Clearwater Airpark City of Clearwater Evaluator Name: DENISE SANDERSON Project Methodology, Demonstrated Experience and Operations and Integration References Compensation to the City TOTAL RANKING Project Personnel (Tab 2) Plan (Tab 4) (Tab 5/ (Tab 3/ Respondents 35 points 35 points 10 points 20 points 100 points 1 Clearwater Airpark Services, Inc 15 9 4 11 94 4 ?;°' ~ 2 Clearwater Airpark, Inc 25 14 5 10 54 3 3 Clearw:iter Blue Skies, Inc 22 17 5 12 56 2 4 FlyUSA, Inc 30 30 6 16 82 1 Date: _c?_0 ~J/z_zc-_.--_ Evaluation and Ranking Summary RFP 38-22; FBO Services -Clearwater Airpark City of Clearwater Evaluator Name: DENISE SANDERSON Project Methodology, Demonstrated Experience and Operations and Integration References Compensation to the City TOTAL RANKING Project Personnel (Tab 2) Plan (Tab 4) (Tab 5) (Tab 3) Respondents 35 points 35 points 10 points 20 points 100 points Proposes clean up $30,000, 2% escalation around the property; (or PPI, whichever is extension of runway; greater}, $.15 Fuel No recent FBO parties and meetings Flowage Fee for 1st 1 Clearwater Airpark Services, experience; quite familiar with neighborhood to 3 Letters of Support/ 90,000 gal, increasing to Inc Recommendation $.25 afer. Vague with current operations improve relations; offers response to options B, C, no proposal for higher value/less intense D. Total compensation is activities (5 yrs} $1.8M + FFF (escalation not included. Propose 24-hr operation Current FBO operator (22 (against current code}, low rent, revenue new hangar for Sheriff yrs}. David (22 yrs), and BayFlight operations. sharing, ALP fund seta Barbara {19 yrs), Luis (14 aside; Total is $1,343,255 2 Clearwater Airpark, Inc yrs), Vern (4 yrs). Reduce Helo operations, Perfect fuel inspection, over 5 yrs (2 % obtain flight instrument Obviously very familiar approval, increase escalation; loss with operations. sightseeing tours and protection, aircraft rentals. $30,000/mo +2% Terry-expierenced Suggests private funding Newbold clients/partners escalation, $.10 FFF up to entreprenuer and pilot of improvements through (unrelated to airpark 90,000 gal; $.20 after; 3 Clearwater Blue Skies, Inc (no FBO expierence); Abe long-term lease; utilize operations); FAA $20,000 in has 30 yrs expierence (18 Landings; reduce helo examiner, aircraft sales enhancements. Total is as FBO) operations and flight training $1,986,143 (rent, escalation, est FFF) NO FBO experience; Proposes new FBO $20,000/mo, 2% or PPI, proven ability to grow facility, new 30,000 SF 3% of all revenues; $.15 companies; FlyUSA very corporate hangar facility; FFF. $4.5M (in form of accelerated growth since proposes Very Light Jets On-Demand charter prepaid rent) to fund 4 FlyUSA, Inc founded in 2019. Deep and turbo props with operator; airplane mgmt 20% of total CIP. This bench of experienced migration to electric company, capital, project assumes FOOT will fund personnel (including planes; return to flight engineer and Valley Bank. 80% (ALP suggests 50%). instrumentation development, financing, approval. Seems to have Willing to renegotiate if etc}. FBO manager TBD. a plan to achieve this. FOOT only funding 50%. Evaluator Signature: Procurement Division 100 S Myrtle Ave Clearwater FL 33756-5520 PO Box 4748, 33758-4748 727-562-4633 Tel v 07.2021 REQUEST FOR PROPOSALS #38-22 Fixed Base Operator (FBO) Services – Clearwater Airpark June 29, 2022 NOTICE IS HEREBY GIVEN that sealed proposals will be received by the City of Clearwater (City) until 10:00 AM, Local Time, August 2, 2022, to provide Fixed Base Operator (FBO) Services at the Clearwater Airpark. Brief Description: The City of Clearwater is soliciting proposals from qualified individuals or firms to acquire the services of a Fixed Base Operator (FBO) at the Clearwater Airpark through a lease agreement. Proposals must be in accordance with the provisions, specifications and instructions set forth herein and will be received by the Procurement Division until the above noted time, when they will be publicly acknowledged and accepted. Proposal packets, any attachments and addenda are available for download at: https://www.myclearwater.com/business/rfp Please read the entire solicitation package and submit the bid in accordance with the instructions. This document (less this invitation and the instructions) and any required response documents, attachments, and submissions will constitute the bid. General, Process, or Technical Questions concerning this solicitation should be directed, IN WRITING, to the Procurement contact below: This Request for Proposals is issued by: Lori Vogel, CPPB Procurement Manager Lori.vogel@myclearwater.com INSTRUCTIONS FBO Services – Clearwater Airpark 2 RFP #38-22 i.1 VENDOR QUESTIONS: All questions regarding the contents of this solicitation, and solicitation process (including requests for ADA accommodations), shall be directed solely to the contact listed on Page 1. Questions should be submitted in writing via letter, fax or email. Questions received less than ten (10) calendar days prior to the due date and time may be answered at the discretion of the City. i.2 ADDENDA/CLARIFICATIONS: Any changes to the specifications will be in the form of an addendum. Addenda are posted on the City website no less than seven (7) days prior to the Due Date. Vendors are cautioned to check the Purchasing Website for addenda and clarifications prior to submitting their proposal. The City cannot be held responsible if a vendor fails to receive any addenda issued. The City shall not be responsible for any oral changes to these specifications made by any employees or officer of the City. Failure to acknowledge receipt of an addendum may result in disqualification of a proposal. i.3 VENDOR CONFERENCE / SITE VISIT: Yes No Mandatory Attendance: Yes No If so designated above, attendance is mandatory as a condition of submitting a proposal. The conference/site visit provides interested parties an opportunity to discuss the City's needs, inspect the site and ask questions. During any site visit you must fully acquaint yourself with the conditions as they exist and the character of the operations to be conducted under the resulting contract. i.4 DUE DATE & TIME FOR SUBMISSION AND OPENING: Date: August 2, 2022 Time: 10:00 AM (Local Time) The City will open all proposals properly and timely submitted and will record the names and other information specified by law and rule. All proposals become the property of the City and will not be returned except in the case of a late submission. Respondent names, as read at the bid opening, will be posted on the City website. Once a notice of intent to award is posted or 30 days from day of opening elapses, whichever occurs earlier, proposals are available for inspection by contacting the Procurement Division. i.5 PROPOSAL FIRM TIME: 120 Days from Opening Proposal shall remain firm and unaltered after opening for the number of days shown above. The City may accept the proposal, subject to successful contract negotiations, at any time during this time. i.6 PROPOSAL SECURITY: Yes $ 0.00 No If so designated above, a proposal security in the amount specified must be submitted with the proposal. The security may be submitted in any one of the following forms: an executed surety bond issued by a firm licensed and registered to transact such business with the State of Florida; cash; certified check, or cashier's check payable to the City of Clearwater (personal or company checks are not acceptable); certificate of deposit or any other form of deposit issued by a financial institution and acceptable to the City. Such proposal security shall be forfeited to the City of Clearwater should the proposer selected fail to execute a contract when requested. PERFORMANCE SECURITY: Yes $ 0.00 No If required herein, the Contractor, simultaneously with the execution of the Contract, will be required to furnish a performance security. The security may be submitted in one-year increments and in any one of the following forms: an executed surety bond issued by a firm licensed and registered to transact such business with the State of Florida; cash; certified check, cashier's check or money order payable to the City of Clearwater (personal and company checks are not acceptable); certificate of deposit or any other form of deposit issued by a financial institution and acceptable to the City. If the Contractor fails or refuses to fully comply with the terms and conditions of the contract, the City shall have the right to use all or such part of said security as INSTRUCTIONS FBO Services – Clearwater Airpark 3 RFP #38-22 may be necessary to reimburse the City for loss sustained by reason of such breach. The balance of said security, if any, will be returned to Contractor upon the expiration or termination of the contract. i.7 SUBMIT PROPOSALS TO: It is recommended that proposals are submitted electronically through our bids website at https://www.myclearwater.com/business/rfp. Proposers may mail or hand-deliver proposals to the address below. E-mail or fax submissions will not be accepted. Use label at the end of this solicitation package City of Clearwater Attn: Procurement Division 100 S Myrtle Ave, 3rd Fl, Clearwater FL 33756-5520 or PO Box 4748, Clearwater FL 33758-4748 Proposals will be received at this address. Proposers may mail or hand-deliver proposals; e-mail or fax submissions will not be accepted. No responsibility will attach to the City of Clearwater, its employees or agents for premature opening of a proposal that is not properly addressed and identified. i.8 LATE PROPOSALS. The proposer assumes responsibility for having the proposal delivered on time at the place specified. All proposals received after the date and time specified shall not be considered and will be returned unopened to the proposer. The proposer assumes the risk of any delay in the mail or in handling of the mail by employees of the City of Clearwater, or any private courier, regardless whether sent by mail or by means of personal delivery. It shall not be sufficient to show that you mailed or commenced delivery before the due date and time. All times are Clearwater, Florida local times. The proposer agrees to accept the time stamp in the City’s Procurement Office as the official time. i.9 LOBBYING; LOBBYING NO-CONTACT PERIOD; QUESTIONS REGARDING SOLICITATION. From the time a competitive solicitation is posted until such time as the contract is awarded by the city or the solicitation is cancelled, all bidders, offerors, respondents, including their employees, representatives, and other individuals acting on their behalf, shall be prohibited from lobbying city officers, city employees, and evaluation committee members. Violation of this section may result in rejection/disqualification from award of the contract arising out of the competitive solicitation. All questions regarding the competitive solicitation must be directed to the procurement manager or designee, who will respond in writing and post such response to ensure that all respondents receive the same information during the No-Contact Period. The penalty for violating the No-Contact Period may include suspension or debarment i.10 COMMENCEMENT OF WORK. If proposer begins any billable work prior to the City’s final approval and execution of the contract, proposer does so at its own risk. i.11 RESPONSIBILITY TO READ AND UNDERSTAND. Failure to read, examine and understand the solicitation will not excuse any failure to comply with the requirements of the solicitation or any resulting contract, nor shall such failure be a basis for claiming additional compensation. If a vendor suspects an error, omission or discrepancy in this solicitation, the vendor must immediately and in any case not later than (seven (7) business days in advance of the due date notify the contact on page one (1). The City is not responsible for and will not pay any costs associated with the preparation and submission of the proposal. Proposers are cautioned to verify their proposals before submission, as amendments to or withdrawal of proposals submitted INSTRUCTIONS FBO Services – Clearwater Airpark 4 RFP #38-22 after time specified for opening of proposals may not be considered. The City will not be responsible for any proposer errors or omissions. i.12 FORM AND CONTENT OF PROPOSALS. Unless otherwise instructed or allowed, proposals shall be submitted on the forms provided. An original and the designated number of copies of each proposal are required. Proposals, including modifications, must be submitted in ink, typed, or printed form and signed by an authorized representative. Please line through and initial rather than erase changes. If the proposal is not properly signed or if any changes are not initialed, it may be considered non-responsive. In the event of a disparity between the unit price and the extended price, the unit price shall prevail unless obviously in error, as determined by the City. The City may require that an electronic copy of the proposal be submitted. The proposal must provide all information requested and must address all points. The City does not encourage exceptions. The City is not required to grant exceptions and depending on the exception, the City may reject the proposal. i.13 SPECIFICATIONS. Technical specifications define the minimum acceptable standard. When the specification calls for “Brand Name or Equal,” the brand name product is acceptable. Other products will be considered upon showing the other product meets stated specifications and is equivalent to the brand product in terms of quality, performance and desired characteristics. Minor differences that do not affect the suitability of the supply or service for the City’s needs may be accepted. Burden of proof that the product meets the minimum standards or is equal to the brand name product is on the proposer. The City reserves the right to reject proposals that the City deems unacceptable. i.14 MODIFICATION / WITHDRAWAL OF PROPOSAL. Written requests to modify or withdraw the proposal received by the City prior to the scheduled opening time will be accepted and will be corrected after opening. No oral requests will be allowed. Requests must be addressed and labeled in the same manner as the proposal and marked as a MODIFICATION or WITHDRAWAL of the proposal. Requests for withdrawal after the bid opening will only be granted upon proof of undue hardship and may result in the forfeiture of any proposal security. Any withdrawal after the bid opening shall be allowed solely at the City’s discretion. i.15 DEBARMENT DISCLOSURE. If the vendor submitting a proposal has been debarred, suspended, or otherwise lawfully precluded from participating in any public procurement activity, including being disapproved as a subcontractor with any federal, state, or local government, or if any such preclusion from participation from any public procurement activity is currently pending, the proposer shall include a letter with its proposal identifying the name and address of the governmental unit, the effective date of this suspension or debarment, the duration of the suspension or debarment, and the relevant circumstances relating to the suspension or debarment. If suspension or debarment is currently pending, a detailed description of all relevant circumstances including the details enumerated above must be provided. A proposal from a proposer who is currently debarred, suspended or otherwise lawfully prohibited from any public procurement activity may be rejected. i.16 RESERVATIONS. The City reserves the right to reject any or all proposals or any part thereof; to rebid the solicitation; to reject non-responsive or non-responsible proposals; to reject unbalanced proposals; to reject proposals where the terms, prices, and/or awards are conditioned upon another event; to reject individual proposals for failure to meet any requirement; to award by item, part or portion of an item, group of items, or total; to make multiple awards; to waive minor irregularities, defects, omissions, technicalities or form errors in any proposal. The City may seek clarification of the proposal from proposer at any time, and failure to respond is cause for rejection. Submission of a proposal confers on proposer no right to an award or to a subsequent contract. The City is responsible to make an award that is in the best interest of the City. All decisions on compliance, evaluation, terms and conditions shall be made solely at the City’s discretion and made to favor the City. No binding contract will exist between the proposer and the City until the City executes a written contract or purchase order. i.17 OFFICIAL SOLICITATION DOCUMENT. Changes to the solicitation document made by a INSTRUCTIONS FBO Services – Clearwater Airpark 5 RFP #38-22 proposer may not be acknowledged or accepted by the City. Award or execution of a contract does not constitute acceptance of a changed term, condition or specification unless specifically acknowledged and agreed to by the City. The copy maintained and published by the City shall be the official solicitation document. i.18 COPYING OF PROPOSALS. Proposer hereby grants the City permission to copy all parts of its proposal, including without limitation any documents and/or materials copyrighted by the proposer. The City’s right to copy shall be for internal use in evaluating the proposal. i.19 CONTRACTOR ETHICS. It is the intention of the City to promote courtesy, fairness, impartiality, integrity, service, professionalism, economy, and government by law in the Procurement process. The responsibility for implementing this policy rests with each individual who participates in the Procurement process, including Respondents and Contractors. To achieve this purpose, it is essential that Respondents and Contractors doing business with the City also observe the ethical standards prescribed herein. It shall be a breach of ethical standards to: a. Exert any effort to influence any City employee or agent to breach the standards of ethical conduct. b. Intentionally invoice any amount greater than provided in Contract or to invoice for Materials or Services not provided. c. Intentionally offer or provide sub-standard Materials or Services or to intentionally not comply with any term, condition, specification or other requirement of a City Contract. i.20 GIFTS. The City will accept no gifts, gratuities or advertising products from proposers or prospective proposers and affiliates. The City may request product samples from vendors for product evaluation. i.21 RIGHT TO PROTEST. Pursuant to Section 2.562(3), Clearwater Code of Ordinances, a bidder who submitted a response to a competitive solicitation and was not selected may appeal the decision through the bid protest procedures, a copy of which shall be available in the Procurement Division. A protesting bidder must include a fee of one percent of the amount of the bid or proposed contract to offset the City’s additional expenses related to the protest. This fee shall not exceed $5,000.00 nor be less than $50.00. Full refund will be provided should the protest be upheld. No partial refunds will be made. ADDRESS PROTESTS TO: City of Clearwater - Procurement Division 100 So Myrtle Ave, 3rd Fl Clearwater FL 33756-5520 or PO Box 4748 Clearwater FL 33758-4748 INSTRUCTIONS – EVALUATION FBO Services – Clearwater Airpark 6 RFP #38-22 i.22 EVALUATION PROCESS. Proposals will be reviewed by a screening committee comprised of City employees. The City staff may or may not initiate discussions with proposers for clarification purposes. Clarification is not an opportunity to change the proposal. Proposers shall not initiate discussions with any City employee or official. i.23 CRITERIA FOR EVALUATION AND AWARD. The City evaluates three (3) categories of information: responsiveness, responsibility, the technical proposal/price. All proposals must meet the following responsiveness and responsibility criteria. a) Responsiveness. The City will determine whether the proposal complies with the instructions for submitting proposals including completeness of proposal which encompasses the inclusion of all required attachments and submissions. The City must reject any proposals that are submitted late. Failure to meet other requirements may result in rejection. b) Responsibility. The City will determine whether the proposer is one with whom it can or should do business. Factors that the City may evaluate to determine "responsibility" include, but are not limited to: excessively high or low priced proposals, past performance, references (including those found outside the proposal), compliance with applicable laws, proposer's record of performance and integrity- e.g. has the proposer been delinquent or unfaithful to any contract with the City, whether the proposer is qualified legally to contract with the City, financial stability and the perceived ability to perform completely as specified. A proposer must at all times have financial resources sufficient, in the opinion of the City, to ensure performance of the contract and must provide proof upon request. City staff may also use Dun & Bradstreet and/or any generally available industry information. The City reserves the right to inspect and review proposer’s facilities, equipment and personnel and those of any identified subcontractors. The City will determine whether any failure to supply information, or the quality of the information, will result in rejection. c) Technical Proposal. The City will determine how well proposals meet its requirements in terms of the response to the specifications and how well the offer addresses the needs of the project. The City will rank offers using a point ranking system (unless otherwise specified) as an aid in conducting the evaluation. d) If less than three (3) responsive proposals are received, at the City’s sole discretion, the proposals may be evaluated using simple comparative analysis instead of any announced method of evaluation, subject to meeting administrative and responsibility requirements. For this RFP, the criteria that will be evaluated and their relative weights are: Evaluation Criteria (pages 22-23) Points Demonstrated Experience and Project Personnel (Tab 2) 35 Project Methodology, Operations and Integration Plan (Tab 3) 35 References (Tab 4) 10 Compensation to the City (Tab 5) 20 i.24 SHORT-LISTING. The City at its sole discretion may create a short-list of the highest ranked proposals based on evaluation against the evaluation criteria. Short-listed proposers may be invited to give presentations and/or interviews. Upon conclusion of any presentations/interviews, the City will finalize the ranking of shortlisted firms. i.25 PRESENTATIONS/INTERVIEWS Presentations and/or interviews may be requested at the City’s discretion. The location for these presentations and/or interviews will be determined by the City and may be held virtually. INSTRUCTIONS – EVALUATION FBO Services – Clearwater Airpark 7 RFP #38-22 i.26 BEST & FINAL OFFERS. The City may request best & final offers if deemed necessary, and will determine the scope and subject of any best & final request. However, the proposer should not expect that the City will ask for best & finals and should submit their best offer based on the terms and conditions set forth in this solicitation. i.27 COST JUSTIFICATION. In the event only one response is received, the City may require that the proposer submit a cost proposal in sufficient detail for the City to perform a cost/price analysis to determine if the proposal price is fair and reasonable. i.28 CONTRACT NEGOTIATIONS AND ACCEPTANCE. Proposer must be prepared for the City to accept the proposal as submitted. If proposer fails to sign all documents necessary to successfully execute the final contract within a reasonable time as specified, or negotiations do not result in an acceptable agreement, the City may reject proposal or revoke the award, and may begin negotiations with another proposer. Final contract terms must be approved or signed by the appropriately authorized City official(s). No binding contract will exist between the proposer and the City until the City executes a written contract or purchase order. i.29 NOTICE OF INTENT TO AWARD. Notices of the City’s intent to award a Contract are posted to Purchasing’s website. It is the proposer’s responsibility to check the City of Clearwater’s website at https://www.myclearwater.com/business/rfp to view relevant RFP information and notices. i.30 RFP TIMELINE. Dates are tentative and subject to change. Release RFP: 06/29/2022 Advertise Tampa Bay Times: 07/06/2022 Responses due: 08/02/2022 Review proposals: 08/02/2022-08/09/2022 Presentations (if requested): Week of August 15, 2022 Award recommendation: 08/19/2022 Council Authorization: 10/20/2022 Contract begins: 12/01/2022 STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 8 RFP #38-22 S.1 DEFINITIONS. Uses of the following terms are interchangeable as referenced: “vendor, contractor, supplier, proposer, company, parties, persons”, “purchase order, PO, contract, agreement”, “city, Clearwater, agency, requestor, parties”, “bid, proposal, response, quote”. S.2 INDEPENDENT CONTRACTOR. It is expressly understood that the relationship of Contractor to the City will be that of an independent contractor. Contractor and all persons employed by Contractor, either directly or indirectly, are Contractor’s employees, not City employees. Accordingly, Contractor and Contractor’s employees are not entitled to any benefits provided to City employees including, but not limited to, health benefits, enrollment in a retirement system, paid time off or other rights afforded City employees. Contractor employees will not be regarded as City employees or agents for any purpose, including the payment of unemployment or workers’ compensation. If any Contractor employees or subcontractors assert a claim for wages or other employment benefits against the City, Contractor will defend, indemnify and hold harmless the City from all such claims. S.3 SUBCONTRACTING. Contractor may not subcontract work under this Agreement without the express written permission of the City. If Contractor has received authorization to subcontract work, it is agreed that all subcontractors performing work under the Agreement must comply with its provisions. Further, all agreements between Contractor and its subcontractors must provide that the terms and conditions of this Agreement be incorporated therein. S.4 ASSIGNMENT. This Agreement may not be assigned either in whole or in part without first receiving the City’s written consent. Any attempted assignment, either in whole or in part, without such consent will be null and void and in such event the City will have the right at its option to terminate the Agreement. No granting of consent to any assignment will relieve Contractor from any of its obligations and liabilities under the Agreement. S.5 SUCCESSORS AND ASSIGNS, BINDING EFFECT. This Agreement will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns. S.6 NO THIRD PARTY BENEFICIARIES. This Agreement is intended for the exclusive benefit of the parties. Nothing set forth in this Agreement is intended to create, or will create, any benefits, rights, or responsibilities in any third parties. S.7 NON- EXCLUSIVITY. The City, in its sole discretion, reserves the right to request the materials or services set forth herein from other sources when deemed necessary and appropriate. No exclusive rights are encompassed through this Agreement. S.8 AMENDMENTS. There will be no oral changes to this Agreement. This Agreement can only be modified in a writing signed by both parties. No charge for extra work or material will be allowed unless approved in writing, in advance, by the City and Contractor. S.9 TIME OF THE ESSENCE. Time is of the essence to the performance of the parties’ obligations under this Agreement. S.10 COMPLIANCE WITH APPLICABLE LAWS. a. General. Contractor must procure all permits and licenses, and pay all charges and fees necessary and incidental to the lawful conduct of business. Contractor must stay fully informed of existing and future federal, state, and local laws, ordinances, and regulations that in any manner affect the fulfillment of this Agreement and must comply with the same at its own expense. Contractor bears full responsibility for training, safety, and providing necessary equipment for all Contractor personnel to achieve throughout the term of the Agreement. Upon request, Contractor will demonstrate to the City's satisfaction any programs, procedures, and other activities used to ensure compliance. b. Drug-Free Workplace. Contractor is hereby advised that the City has adopted a policy establishing a drug-free workplace for itself and those doing business with the City to ensure the safety and health of all persons working on City contracts and projects. Contractor will require a drug-free workplace for all Contractor personnel working under this Agreement. Specifically, all Contractor personnel who are working under this Agreement must be notified STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 9 RFP #38-22 in writing by Contractor that they are prohibited from the manufacture, distribution, dispensation, possession, or unlawful use of a controlled substance in the workplace. Contractor agrees to prohibit the use of intoxicating substances by all Contractor personnel, and will ensure that Contractor personnel do not use or possess illegal drugs while in the course of performing their duties. c. Federal and State Immigration Laws. Contractor agrees to comply with the Immigration Reform and Control Act of 1986 (IRCA) in performance under this Agreement and to permit the City and its agents to inspect applicable personnel records to verify such compliance as permitted by law. Contractor will ensure and keep appropriate records to demonstrate that all Contractor personnel have a legal right to live and work in the United States. (i) As applicable to Contractor, under this provision, Contractor hereby warrants to the City that Contractor and each of its subcontractors will comply with, and are contractually obligated to comply with, all federal immigration laws and regulations that relate to their employees (hereinafter “Contractor Immigration Warranty”). (ii) A breach of the Contractor Immigration Warranty will constitute as a material breach of this Agreement and will subject Contractor to penalties up to and including termination of this Agreement at the sole discretion of the City. (iii) The City retains the legal right to inspect the papers of all Contractor personnel who provide services under this Agreement to ensure that Contractor or its subcontractors are complying with the Contractor Immigration Warranty. Contractor agrees to assist the City in regard to any such inspections. (iv) The City may, at its sole discretion, conduct random verification of the employment records of Contractor and any subcontractor to ensure compliance with the Contractor Immigration Warranty. Contractor agrees to assist the City in regard to any random verification performed. (v) Neither Contractor nor any subcontractor will be deemed to have materially breached the Contractor Immigration Warranty if Contractor or subcontractor establishes that it has complied with the employment verification provisions prescribed by Sections 274A and 274B of the Federal Immigration and Nationality Act. d. Nondiscrimination. Contractor represents and warrants that it does not discriminate against any employee or applicant for employment or person to whom it provides services because of race, color, religion, sex, national origin, or disability, and represents and warrants that it complies with all applicable federal, state, and local laws and executive orders regarding employment. Contractor and Contractor’s personnel will comply with applicable provisions of Title VII of the U.S. Civil Rights Act of 1964, as amended, Section 504 of the Federal Rehabilitation Act, the Americans with Disabilities Act (42 U.S.C. § 12101 et seq.), and applicable rules in performance under this Agreement. S.11 SALES/USE TAX, OTHER TAXES. a. Contractor is responsible for the payment of all taxes including federal, state, and local taxes related to or arising out of Contractor’s services under this Agreement, including by way of illustration but not limitation, federal and state income tax, Social Security tax, unemployment insurance taxes, and any other taxes or business license fees as required. If any taxing authority should deem Contractor or Contractor employees an employee of the City, or should otherwise claim the City is liable for the payment of taxes that are Contractor’s responsibility under this Agreement, Contractor will indemnify the City for any tax liability, interest, and penalties imposed upon the City. b. The City is exempt from paying state and local sales/use taxes and certain federal excise taxes and will furnish an exemption certificate upon request. STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 10 RFP #38-22 S.12 AMOUNTS DUE THE CITY. Contractor must be current and remain current in all obligations due to the City during the performance of services under the Agreement. Payments to Contractor may be offset by any delinquent amounts due the City or fees and charges owed to the City. S.13 OPENNESS OF PROCUREMENT PROCESS. Written competitive proposals, replies, oral presentations, meetings where vendors answer questions, other submissions, correspondence, and all records made thereof, as well as negotiations or meetings where negotiation strategies are discussed, conducted pursuant to this RFP, shall be handled in compliance with Chapters 119 and 286, Florida Statutes. Proposals or replies received by the City pursuant to this RFP are exempt from public disclosure until such time that the City provides notice of an intended decision or until 30 days after opening the proposals, whichever is earlier. If the City rejects all proposals or replies pursuant to this RFP and provides notice of its intent to reissue the RFP, then the rejected proposals or replies remain exempt from public disclosure until such time that the City provides notice of an intended decision concerning the reissued RFP or until the City withdraws the reissued RFP. A proposal or reply shall not be exempt from public disclosure longer than 12 months after the initial City notice rejecting all proposals or replies. Oral presentations, meetings where vendors answer questions, or meetings convened by City staff to discuss negotiation strategies, if any, shall be closed to the public (and other proposers) in compliance with Chapter 286 Florida Statutes. A complete recording shall be made of such closed meeting. The recording of, and any records presented at, the exempt meeting shall be available to the public when the City provides notice of an intended decision or until 30 days after opening proposals or final replies, whichever occurs first. If the City rejects all proposals or replies pursuant to this RFP and provides notice of its intent to reissue the RFP, then the recording and any records presented at the exempt meeting remain exempt from public disclosure until such time that the City provides notice of an intended decision concerning the reissued RFP or until the City withdraws the reissued RFP. A recording and any records presented at an exempt meeting shall not be exempt from public disclosure longer than 12 months after the initial City notice rejecting all proposals or replies. In addition to all other contract requirements as provided by law, the contractor executing this agreement agrees to comply with public records law. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS, Rosemarie Call, phone: 727-562-4092 or Rosemarie.Call@myclearwater.com, 600 Cleveland Street, Suite 600, Clearwater, FL 33755. The contractor’s agreement to comply with public records law applies specifically to: a) Keep and maintain public records required by the City of Clearwater (hereinafter “public agency”) to perform the service being provided by the contractor hereunder. b) Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided for in Chapter 119, Florida Statutes, as may be amended from time to time, or as otherwise provided by law. c) Ensure that the public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 11 RFP #38-22 d) Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the contractor or keep and maintain public records required by the public agency to perform the service. If the contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the contractor keeps and maintains public records upon completion of the contract, the contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. e) A request to inspect or copy public records relating to a public agency’s contract for services must be made directly to the public agency. If the public agency does not possess the requested records, the public agency shall immediately notify the contractor of the request and the contractor must provide the records to the public agency or allow the records to be inspected or copied within a reasonable time. f) The contractor hereby acknowledges and agrees that if the contractor does not comply with the public agency’s request for records, the public agency shall enforce the contract provisions in accordance with the contract. g) A contractor who fails to provide the public records to the public agency within a reasonable time may be subject to penalties under Section 119.10, Florida Statutes. h) If a civil action is filed against a contractor to compel production of public records relating to a public agency’s contract for services, the court shall assess and award against the contractor the reasonable costs of enforcement, including reasonable attorney fees, if: 1. The court determines that the contractor unlawfully refused to comply with the public records request within a reasonable time; and 2. At least eight (8) business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the contractor has not complied with the request, to the public agency and to the contractor. i) A notice complies with subparagraph (h)2. if it is sent to the public agency’s custodian of public records and to the contractor at the contractor’s address listed on its contract with the public agency or to the contractor’s registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. A contractor who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. S.14 AUDITS AND RECORDS. Contractor must preserve the records related to this Agreement for five (5) years after completion of the Agreement. The City or its authorized agent reserves the right to inspect any records related to the performance of work specified herein. In addition, the City may inspect any and all payroll, billing or other relevant records kept by Contractor in relation to the Agreement. Contractor will permit such inspections and audits during normal business hours and upon reasonable notice by the City. The audit of records may occur at Contractor’s place of business or at City offices, as determined by the City. S.15 BACKGROUND CHECK. The City may conduct criminal, driver history, and all other requested background checks of Contractor personnel who would perform services under the Agreement or who will have access to the City’s information, data, or facilities in accordance with the City’s STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 12 RFP #38-22 current background check policies. Any officer, employee, or agent that fails the background check must be replaced immediately for any reasonable cause not prohibited by law. S.16 SECURITY CLEARANCE AND REMOVAL OF CONTRACTOR PERSONNEL. The City will have final authority, based on security reasons: (i) to determine when security clearance of Contractor personnel is required; (ii) to determine the nature of the security clearance, up to and including fingerprinting Contractor personnel; and (iii) to determine whether or not any individual or entity may provide services under this Agreement. If the City objects to any Contractor personnel for any reasonable cause not prohibited by law, then Contractor will, upon notice from the City, remove any such individual from performance of services under this Agreement. S.17 DEFAULT. a. A party will be in default if that party: (i) Is or becomes insolvent or is a party to any voluntary bankruptcy or receivership proceeding, makes an assignment for a creditor, or there is any similar action that affects Contractor’s capability to perform under the Agreement; (ii) Is the subject of a petition for involuntary bankruptcy not removed within sixty (60) calendar days; (iii) Conducts business in an unethical manner or in an illegal manner; or (iv) Fails to carry out any term, promise, or condition of the Agreement. b. Contractor will be in default of this Agreement if Contractor is debarred from participating in City procurements and solicitations in accordance with Section 27 of the City’s Purchasing and Procedures Manual. c. Notice and Opportunity to Cure. In the event a party is in default then the other party may, at its option and at any time, provide written notice to the defaulting party of the default. The defaulting party will have thirty (30) days from receipt of the notice to cure the default; the thirty (30) day cure period may be extended by mutual agreement of the parties, but no cure period may exceed ninety (90) days. A default notice will be deemed to be sufficient if it is reasonably calculated to provide notice of the nature and extent of such default. Failure of the non-defaulting party to provide notice of the default does not waive any rights under the Agreement. d. Anticipatory Repudiation. Whenever the City in good faith has reason to question Contractor’s intent or ability to perform, the City may demand that Contractor give a written assurance of its intent and ability to perform. In the event that the demand is made and no written assurance is given within five (5) calendar days, the City may treat this failure as an anticipatory repudiation of the Agreement. S.18 REMEDIES. The remedies set forth in this Agreement are not exclusive. Election of one remedy will not preclude the use of other remedies. In the event of default: a. The non-defaulting party may terminate the Agreement, and the termination will be effective immediately or at such other date as specified by the terminating party. b. The City may purchase the services required under the Agreement from the open market, complete required work itself, or have it completed at the expense of Contractor. If the cost of obtaining substitute services exceeds the contract price, the City may recover the excess cost by: (i) requiring immediate reimbursement to the City; (ii) deduction from an unpaid balance due to Contractor; (iii) collection against the proposal and/or performance security, if any; (iv) collection against liquidated damages (if applicable); or (v) a combination of the aforementioned remedies or other remedies as provided by law. Costs includes any and all, fees, and expenses incurred in obtaining substitute services and expended in obtaining reimbursement, including, but not limited to, administrative expenses, attorneys’ fees, and costs. STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 13 RFP #38-22 c. The non-defaulting party will have all other rights granted under this Agreement and all rights at law or in equity that may be available to it. d. Neither party will be liable for incidental, special, or consequential damages. S.19 CONTINUATION DURING DISPUTES. Contractor agrees that during any dispute between the parties, Contractor will continue to perform its obligations until the dispute is settled, instructed to cease performance by the City, enjoined or prohibited by judicial action, or otherwise required or obligated to cease performance by other provisions in this Agreement. S.20 TERMINATION FOR CONVENIENCE. The City reserves the right to terminate this Agreement in part or in whole upon thirty (30) calendar days’ written notice. S.21 CONFLICT OF INTEREST F.S. Section 112. Pursuant to F.S. Section 112, the City may cancel this Agreement after its execution, without penalty or further obligation, if any person significantly involved in initiating, securing, drafting, or creating the Agreement for the City becomes an employee or agent of Contractor. S.22 TERMINATION FOR NON-APPROPRIATION AND MODIFICATION FOR BUDGETARY CONSTRAINT. The City is a governmental agency which relies upon the appropriation of funds by its governing body to satisfy its obligations. If the City reasonably determines that it does not have funds to meet its obligations under this Agreement, the City will have the right to terminate the Agreement without penalty on the last day of the fiscal period for which funds were legally available. In the event of such termination, the City agrees to provide written notice of its intent to terminate thirty (30) calendar days prior to the stated termination date. S.23 PAYMENT TO CONTRACTOR UPON TERMINATION. Upon termination of this Agreement, Contractor will be entitled only to payment for those services performed up to the date of termination, and any authorized expenses already incurred up to such date of termination. The City will make final payment within thirty (30) calendar days after the City has both completed its appraisal of the materials and services provided and received Contractor’s properly prepared final invoice. S.24 NON-WAIVER OF RIGHTS. There will be no waiver of any provision of this agreement unless approved in writing and signed by the waiving party. Failure or delay to exercise any rights or remedies provided herein or by law or in equity, or the acceptance of, or payment for, any services hereunder, will not release the other party of any of the warranties or other obligations of the Agreement and will not be deemed a waiver of any such rights or remedies. S.25 INDEMNIFICATION/LIABILITY. a. To the fullest extent permitted by law, Contractor agrees to defend, indemnify, and hold the City, its officers, agents, and employees, harmless from and against any and all liabilities, demands, claims, suits, losses, damages, causes of action, fines or judgments, including costs, attorneys’, witnesses’, and expert witnesses’ fees, and expenses incident thereto, relating to, arising out of, or resulting from: (i) the services provided by Contractor personnel under this Agreement; (ii) any negligent acts, errors, mistakes or omissions by Contractor or Contractor personnel; and (iii) Contractor or Contractor personnel’s failure to comply with or fulfill the obligations established by this Agreement. b. Contractor will update the City during the course of the litigation to timely notify the City of any issues that may involve the independent negligence of the City that is not covered by this indemnification. c. The City assumes no liability for actions of Contractor and will not indemnify or hold Contractor or any third party harmless for claims based on this Agreement or use of Contractor-provided supplies or services. S.26 WARRANTY. Contractor warrants that the services and materials will conform to the requirements of the Agreement. Additionally, Contractor warrants that all services will be performed in a good, workman-like and professional manner. The City’s acceptance of service or materials provided by Contractor will not relieve Contractor from its obligations under this STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 14 RFP #38-22 warranty. If any materials or services are of a substandard or unsatisfactory manner as determined by the City, Contractor, at no additional charge to the City, will provide materials or redo such services until in accordance with this Agreement and to the City’s reasonable satisfaction. Unless otherwise agreed, Contractor warrants that materials will be new, unused, of most current manufacture and not discontinued, will be free of defects in materials and workmanship, will be provided in accordance with manufacturer's standard warranty for at least one (1) year unless otherwise specified, and will perform in accordance with manufacturer's published specifications. S.27 THE CITY’S RIGHT TO RECOVER AGAINST THIRD PARTIES. Contractor will do nothing to prejudice the City’s right to recover against third parties for any loss, destruction, or damage to City property, and will at the City’s request and expense, furnish to the City reasonable assistance and cooperation, including assistance in the prosecution or defense of suit and the execution of instruments of assignment in favor of the City in obtaining recovery. S.28 NO GUARANTEE OF WORK. Contractor acknowledges and agrees that it is not entitled to deliver any specific amount of materials or services or any materials or services at all under this Agreement and acknowledges and agrees that the materials or services will be requested by the City on an as needed basis at the sole discretion of the City. Any document referencing quantities or performance frequencies represent the City's best estimate of current requirements, but will not bind the City to purchase, accept, or pay for materials or services which exceed its actual needs. S.29 OWNERSHIP. All deliverables, services, and information provided by Contractor or the City pursuant to this Agreement (whether electronically or manually generated) including without limitation, reports, test plans, and survey results, graphics, and technical tables, originally prepared in the performance of this Agreement, are the property of the City and will not be used or released by Contractor or any other person except with prior written permission by the City. S.30 USE OF NAME. Contractor will not use the name of the City of Clearwater in any advertising or publicity without obtaining the prior written consent of the City. S.31 PROHIBITED ACTS. Pursuant to Florida Constitution Article II Section 8, a current or former public officer or employee within the last two (2) years shall not represent another organization before the City on any matter for which the officer or employee was directly concerned and personally participated in during their service or employment or over which they had a substantial or material administrative discretion. S.32 FOB DESTINATION FREIGHT PREPAID AND ALLOWED. All deliveries will be FOB destination freight prepaid and allowed unless otherwise agreed. S.33 RISK OF LOSS. Contractor agrees to bear all risks of loss, injury, or destruction of goods or equipment incidental to providing these services and such loss, injury, or destruction will not release Contractor from any obligation hereunder. S.34 SAFEGUARDING CITY PROPERTY. Contractor will be responsible for any damage to City real property or damage or loss of City personal property when such property is the responsibility of or in the custody of Contractor or its employees. S.35 WARRANTY OF RIGHTS. Contractor warrants it has title to, or the right to allow the City to use, the materials and services being provided and that the City may use same without suit, trouble or hindrance from Contractor or third parties. S.36 PROPRIETARY RIGHTS INDEMNIFICATION. Without limiting the foregoing, Contractor will without limitation, at its expense defend the City against all claims asserted by any person that anything provided by Contractor infringes a patent, copyright, trade secret or other intellectual property right and must, without limitation, pay the costs, damages and attorneys' fees awarded against the City in any such action, or pay any settlement of such action or claim. Each party agrees to notify the other promptly of any matters to which this provision may apply and to cooperate with each other in connection with such defense or settlement. If a preliminary or final STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 15 RFP #38-22 judgment is obtained against the City’s use or operation of the items provided by Contractor hereunder or any part thereof by reason of any alleged infringement, Contractor will, at its expense and without limitation, either: (a) modify the item so that it becomes non-infringing; (b) procure for the City the right to continue to use the item; (c) substitute for the infringing item other item(s) having at least equivalent capability; or (d) refund to the City an amount equal to the price paid, less reasonable usage, from the time of installation acceptance through cessation of use, which amount will be calculated on a useful life not less than five (5) years, plus any additional costs the City may incur to acquire substitute supplies or services. S.37 CONTRACT ADMINISTRATION. The contract will be administered by the Procurement Division and/or an authorized representative from the using department. All questions regarding the contract will be referred to the Procurement Division for resolution. Supplements may be written to the contract for the addition or deletion of services. S.38 FORCE MAJEURE. Failure by either party to perform its duties and obligations will be excused by unforeseeable circumstances beyond its reasonable control, including acts of nature, acts of the public enemy, riots, fire, explosion, legislation, and governmental regulation. The party whose performance is so affected will within five (5) calendar days of the unforeseeable circumstance notify the other party of all pertinent facts and identify the force majeure event. The party whose performance is so affected must also take all reasonable steps, promptly and diligently, to prevent such causes if it is feasible to do so, or to minimize or eliminate the effect thereof. The delivery or performance date will be extended for a period equal to the time lost by reason of delay, plus such additional time as may be reasonably necessary to overcome the effect of the delay, provided however, under no circumstances will delays caused by a force majeure extend beyond one hundred-twenty (120) calendar days from the scheduled delivery or completion date of a task unless agreed upon by the parties. S.39 COOPERATIVE USE OF CONTRACT. The City has entered into various cooperative purchasing agreements with other Florida government agencies, including the Tampa Bay Area Purchasing Cooperative. Under a Cooperative Purchasing Agreement, any contract may be extended for use by other municipalities, school districts and government agencies with the approval of Contractor. Any such usage by other entities must be in accordance with the statutes, codes, ordinances, charter and/or procurement rules and regulations of the respective government agency. Orders placed by other agencies and payment thereof will be the sole responsibility of that agency. The City is not responsible for any disputes arising out of transactions made by others. S.40 FUEL CHARGES AND PRICE INCREASES. No fuel surcharges will be accepted. No price increases will be accepted without proper request by Contractor and response by the City’s Procurement Division. S.41 NOTICES. All notices to be given pursuant to this Agreement must be delivered to the parties at their respective addresses. Notices may be (i) personally delivered; (ii) sent via certified or registered mail, postage prepaid; (iii) sent via overnight courier; or (iv) sent via facsimile. If provided by personal delivery, receipt will be deemed effective upon delivery. If sent via certified or registered mail, receipt will be deemed effective three (3) calendar days after being deposited in the United States mail. If sent via overnight courier or facsimile, receipt will be deemed effective two (2) calendar days after the sending thereof. S.42 GOVERNING LAW, VENUE. This Agreement is governed by the laws of the State of Florida. The exclusive venue selected for any proceeding or suit in law or equity arising from or incident to this Agreement will be Pinellas County, Florida. S.43 INTEGRATION CLAUSE. This Agreement, including all attachments and exhibits hereto, supersede all prior oral or written agreements, if any, between the parties and constitutes the entire agreement between the parties with respect to the work to be performed. S.44 PROVISIONS REQUIRED BY LAW. Any provision required by law to be in this Agreement is a part of this Agreement as if fully stated in it. STANDARD TERMS AND CONDITIONS FBO Services – Clearwater Airpark 16 RFP #38-22 S.45 SEVERABILITY. If any provision of this Agreement is declared void or unenforceable, such provision will be severed from this Agreement, which will otherwise remain in full force and effect. The parties will negotiate diligently in good faith for such amendment(s) of this Agreement as may be necessary to achieve the original intent of this Agreement, notwithstanding such invalidity or unenforceability. S.46 SURVIVING PROVISIONS. Notwithstanding any completion, termination, or other expiration of this Agreement, all provisions which, by the terms of reasonable interpretation thereof, set forth rights and obligations that extend beyond completion, termination, or other expiration of this Agreement, will survive and remain in full force and effect. Except as specifically provided in this Agreement, completion, termination, or other expiration of this Agreement will not release any party from any liability or obligation arising prior to the date of termination. DETAILED SPECIFICATIONS FBO Services – Clearwater Airpark 17 RFP #38-22 1. INTRODUCTION. The City of Clearwater (City) is a coastal community on the West Coast of Florida and the third largest city in the Tampa Bay region with an estimated 117,800 residents. Clearwater Beach is an international tourist destination that brings millions of tourists to Pinellas County annually and was selected as the “Number One Beach in America” in the 2018 and 2019 TripAdvisor Travelers’ Choice Awards and regularly ranks as a top vacation destination in both domestic and international publications. An ideal year-round destination for travelers of all ages and interests, Clearwater boasts miles of pristine “sugar sand” beaches, provides a wide variety of casual and fine dining options, and is home to Philadelphia Phillies Spring Training and Clearwater Threshers Minor League Baseball. Clearwater Marine Aquarium remains a consistent draw for visitors and is nationally recognized for its groundbreaking work in marine rescue, rehabilitation, and release. The City of Clearwater is committed to ensuring that we have a sustainable city through green measures focusing on our economy, environment, and community. 2. BACKGROUND: The Clearwater Airpark (Airpark) located at 1000 N Hercules Ave, Clearwater has been in operation for over 80 years. Its 47 acres encompass runway 16/34. This asphalt runway is 4108’ feet long by 75’ feet wide with a 50’ foot wide parallel taxiway. The runway elevation is 71’ feet, making it the highest in Pinellas County. The Airpark has a 3800 square foot terminal building, three (3) corporate hangars, 57 T-hangars, 30 shade hangars, and 65 paved tiedowns. The terminal is open seven (7) days a week from 7 a.m. to 9 p.m. with allowable takeoff and landings from 7 a.m. to 11 p.m. The daily airpark operation is currently leased to Clearwater Airpark, Inc, a Fixed Base Operator . The following exhibits have been included in this solicitation as a reference:  Exhibit 1_Airpark Lease 2012  Exhibit 2_Rent and Fuel flowage  Exhibit 3_Civil Air Patrol  Exhibit 4_Airpark Lease Property Aerial  Exhibit 5_City Code Airpark  Exhibit 6_Clearwater Airpark ALP  Exhibit 7_Airpark Appraisal Final Report 3. PROJECT GOAL. The city’s goal is to continue to support the general aviation community while maximizing opportunities to activate the facility with operations that emphasize flight and neighborhood safety. Of particular interest are proposals demonstrating the ability to bring higher value but less intensive activities. A new lease is sought for a term not to exceed thirty (30) years. The lease shall be structured to facilitate both a lessee’s return on investment and to add to viability, safety, and level of activation at the Clearwater Airpark. 4. SCOPE OF SERVICES. The City of Clearwater is soliciting proposals from qualified individuals or firms to acquire the services of a Fixed Base Operator (FBO) at the Clearwater Airpark through a lease agreement. Proposals shall be for aviation related use only. At minimum, the FBO is expected to provide the following services: a. Maintain a seven day a week schedule to support general aviation activities consistent with the hours of operation specified by City of Clearwater Code of Ordinances; b. Provide public facilities available for pilots and their passengers (i.e. flight planning amenities, waiting area, restrooms, breakrooms, etc.); c. Aircraft ramp services (towing, parking guidance, etc.) during airpark operating hours; d. Aircraft fueling services during airpark operating hours; e. Qualified aircraft maintenance services; f. Operation of Unicom radio, issue Notices to Airmen (NOTAMs) and other necessary DETAILED SPECIFICATIONS FBO Services – Clearwater Airpark 18 RFP #38-22 public information involving the airport operations and status; g. Employment of the appropriate number of properly trained and/or certified personnel to provide satisfactory FBO service; h. Employment of the appropriate number of security personnel to provide after-hours security; i. Complete weekly inspections of the airport area and its paved areas, lighting and landing systems, and other on-ground systems, and report any issues to the City identified from these inspections; j. Complete an annual financial report; k. Monitor on-airport activity and report any potential safety concerns to designated City personnel; l. Provide grass cutting and grounds maintenance of airpark designated property on an agreed schedule (using a city supplied tractor); m. Provide management and oversight of the hangar rental agreements and any subleases to ensure compliance with rules; n. Facilitate excellent communications between the City, and the FBO, and act as a liaison to the local community and aviation community; o. Such other services as may be agreed upon by the parties. Additional services that may be included but are not required are as follows: a. Aircraft sales b. Flight instructions c. Flying club(s) d. Aerial surveying e. Sightseeing f. Air Taxi operations g. Air Freight operations h. Charter operations i. Aircraft rental Compensation to the City, including the value of property improvements will be considered during the selection process. The City will negotiate an agreement with the individual or firm whose proposal is most responsive to this RFP and is in the best interest of the City. Specifically, the City is seeking a lessee with the ability to: a. Make capital improvements within the site at its sole cost and expense; i. New construction shall be consistent with applicable law and consistent with the 2020 Airpark ALP. ii. The City will continue to maintain the existing relationship with FDOT for the purpose of pursuing grant funding for projects enumerated in the ALP and other aviation related projects as agreed upon by both parties. b. Enter into a lease agreement with a revenue portion back to the City of Clearwater for the operation of a general aviation airport on the property; c. Provide for all costs associated with the operation and maintenance of the airport; d. Provide an annual certified financial audit by an accredited CPA or CPA firm; e. Secure the funds necessary to maintain and operate the Airpark as required in this RFP. 5. QUALIFICATIONS. The principal members of the Proposer’s Management and Operation Team shall have a minimum of five (5) years’ experience and proven success operating an aviation related business. At minimum, the Proposer’s Management and Operation Team shall be able to demonstrate the following: a. Experience in successful airport or aviation related operations; b. Financial capability to meet the requirements set forth herein; c. Capable and qualified to obtain all licenses necessary to perform the work and scope of airport management and operation services; DETAILED SPECIFICATIONS FBO Services – Clearwater Airpark 19 RFP #38-22 d. Methods for recordkeeping involving fueling and other regulatory compliance to meet FAA standards; e. Excellent communication and public engagement skills; f. Financial strength commensurate with the undertaking. 6. INSURANCE REQUIREMENTS. The Vendor shall, at its own cost and expense, acquire and maintain (and cause any subcontractors, representatives or agents to acquire and maintain) during the term with the City, sufficient insurance to adequately protect the respective interest of the parties. Coverage shall be obtained with a carrier having an AM Best Rating of A-VII or better. In addition, the City has the right to review the Contractor’s deductible or self-insured retention and to require that it be reduced or eliminated. Specifically the Vendor must carry the following minimum types and amounts of insurance on an occurrence basis or in the case of coverage that cannot be obtained on an occurrence basis, then coverage can be obtained on a claims-made basis with a minimum three (3) year tail following the termination or expiration of this Agreement: The Risk Manager or designee may approve coverages or limits as may be necessary pursuant to Airport FBO Services provided, or as may be requested by FBO Services with mutual consent. a. Commercial General Liability Insurance coverage, including but not limited to, premises operations, products/completed operations, products liability, contractual liability, advertising injury, personal injury, death, and property damage in the minimum amount of $1,000,000 (one million dollars) per occurrence and $2,000,000 (two million dollars) general aggregate. b. Commercial Automobile Liability Insurance coverage for any owned, non-owned, hired or borrowed automobile is required in the minimum amount of $1,000,000 (one million dollars) combined single limit. c. Airport Owners and Operators Liability Insurance coverage to include the following lines of coverage: Products-Completed Operations, Personal and Advertising Injury, Malpractice, Hangarkeepers any one aircraft any one occurrence and non-owned aircraft, all with limits of not less than $10,000,000 for each coverage line. d. Environmental Impairment Insurance coverage to include Pollution Legal Liability and Remediation Legal Liability in an amount not less than $1,000,000, Combined Single Limit per Occurrence. e. Fire and Extended Coverage to be maintained in an amount not less than the full replacement value(FRV) of airport facilities on leasehold premises. Products and Completed Operations in an amount not less than $1,000,000, Combined Single Limit per Occurrence. f. Unless waived by the State of Florida and proof of waiver is provided to the City, statutory Workers’ Compensation Insurance coverage in accordance with the laws of the State of Florida, and Employer’s Liability Insurance in the minimum amount of $1,000,000 (one million dollars) each employee each accident, $1,000,000 (one million dollars) each employee by disease, and $1,000,000 (one million dollars) disease policy limit. Coverage should include Voluntary Compensation, Jones Act, and U.S. Longshoremen’s and Harbor Worker’s Act coverage where applicable. Coverage must be applicable to employees, contractors, subcontractors, and volunteers, if any. The above insurance limits may be achieved by a combination of primary and umbrella/excess liability policies. DETAILED SPECIFICATIONS FBO Services – Clearwater Airpark 20 RFP #38-22 Other Insurance Provisions. a. Prior to the execution of this Agreement, and then annually upon the anniversary date(s) of the insurance policy’s renewal date(s) for as long as this Agreement remains in effect, the Vendor will furnish the City with a Certificate of Insurance(s) (using appropriate ACORD certificate, SIGNED by the Issuer, and with applicable endorsements) evidencing all of the coverage set forth above and naming the City as an “Additional Insured” on the Commercial General Liability Insurance and the Commercial Automobile Liability Insurance. In addition when requested in writing from the City, Vendor will provide the City with certified copies of all applicable policies. The address where such certificates and certified policies shall be sent or delivered is as follows: City of Clearwater Attn: Procurement Division, RFP #38-22 P.O. Box 4748 Clearwater, FL 33758-4748 b. Vendor shall provide thirty (30) days written notice of any cancellation, non-renewal, termination, material change or reduction in coverage. c. Vendor’s insurance as outlined above shall be primary and non-contributory coverage for Vendor’s negligence. d. Vendor reserves the right to appoint legal counsel to provide for the Vendor’s defense, for any and all claims that may arise related to Agreement, work performed under this Agreement, or to Vendor’s design, equipment, or service. Vendor agrees that the City shall not be liable to reimburse Vendor for any legal fees or costs as a result of Vendor providing its defense as contemplated herein. The stipulated limits of coverage above shall not be construed as a limitation of any potential liability to the City, and City’s failure to request evidence of this insurance shall not be construed as a waiver of Vendor’s (or any contractors’, subcontractors’, representatives’ or agents’) obligation to provide the insurance coverage specified. MILESTONES FBO Services – Clearwater Airpark 21 RFP #38-22 1. ANTICIPATED BEGINNING AND END DATE OF INITIAL TERM. December 1, 2022, and the term shall not exceed thirty (30) years. If the commencement of performance is delayed because the City does not execute the agreement on the start date, the City may adjust the start date, end date and milestones to reflect the delayed execution. 2. EXTENSION. The City reserves the right to extend the term of this agreement, provided however, that the City shall give written notice of its intentions to extend this agreement no later than thirty (30) days prior to the expiration date of the agreement. 3. RENEWAL. At the end of the initial term of this agreement, the City may initiate renewal(s) as provided herein. The decision to renew an agreement rests solely with the City. The City will give written notice of its intention to renew the agreement no later than thirty (30) days prior to the expiration. Initial term and renewal term(s) cumulatively may not exceed 30 years. 4. COMPENSATION. Proposed compensation to the City shall be submitted under Tab 5. RESPONSE ELEMENTS FBO Services – Clearwater Airpark 22 RFP #38-22 1. PROPOSAL SUBMISSION. It is recommended that responses are submitted electronically through our bids website at https://www.myclearwater.com/business/rfp. For responses mailed and/or hand-delivered, firm must submit one (1) signed original (identified as ORIGINAL) response, five (5) copies of the response and one (1) copy in an electronic format, on a disc or thumb drive, in a sealed container using the label provided at the end of this solicitation. NOTE: If submitting proposals electronically, copies are not required. 2. PROPOSAL FORMAT (the following should be included and referenced with index tabs) NOTE: Every proposal received by the CRA and the City will be considered a public record pursuant to Chapter 119, Florida Statutes. Any response marked confidential may be deemed non-responsive to this RFP. Table of Contents: Identify contents by tab and page number TAB 1 - Letter of Transmittal. A letter of interest detailing qualifications, related experience, ability to perform the work and to meet the above referenced selection criteria. Name, address, contact person and phone number shall be provided. TAB 2 - Demonstrated Experience of Company and Project Personnel. A statement of qualifications, abilities, experience and expertise in providing the requested services. a. A description of what qualifies your company, financial and otherwise, to provide the City with these services for the required period of time, provide appropriate staffing, necessary resources and show a history of demonstrated competence. b. Identify the project managers(s) and individuals who will be assigned to the work as part of this project. Include resumes for each person to be assigned. c. Describe the direct experience in conducting similar services for each key staff member who will be contributing to the project, including their area of responsibility. TAB 3 - Project Methodology, Operations and Integration Plan. a. Describe your approach to performing the scope of services and your approach to generating higher value and safer aviation related activities. b. Briefly describe your sales and marketing plan or approach. c. Include a narrative description of the Offeror’s scope of operations, setting forth each business activity proposed in accordance with Scope of Services in this RFP/Q, and the means and methods to be employed to operate the FBO in order to provide high quality service to aviation patrons and the public. d. Include a narrative of the Offeror’s approach to balancing the intensity of the aviation activity at the airpark with the safety and expectations of the neighborhoods surrounding the airpark. TAB 4 - References: Provide a minimum of three (3) references related to the individual or firm’s background, qualifications and experience, and the background and qualifications of any management or operational staff. Each reference must include the name of the entity, address, contact person, telephone number, email address, an explanation of services and the dates of service. Tab 5 – Compensation to the City: This portion of the proposal should address the financial return being proposed to the City of Clearwater. The City will consider the cost of property RESPONSE ELEMENTS FBO Services – Clearwater Airpark 23 RFP #38-22 improvements made by the successful proposer, and any monetary payments (e.g. base rent, revenue share) as compensation to the City. The Proposer must state the Base Rent and Revenue Share Based on Percentage Sum of Gross Revenue being offered to the City. The Proposer will have some flexibility in arriving at a figure representing the Base Rent and Revenue Share Based on Percentage Sum of Gross Revenue, as further detailed below. a. Proposed monthly rental payment: I. The Proposer must quote a monthly rental payment in addition to revenue share payments described below. The preferred proposal will include a monthly rental proposal that provides for rental payment escalation. II. A preferred proposal may quote a firm monthly payment for the leased facility. Payment shall include all costs associated with the airpark operations and Proposer’s lease responsibilities inclusive of labor, equipment, supplies, management, etc. The monthly rental payment shall increase yearly during the initial term and any renewal terms by the latest yearly percent increase in the Finished Goods Producer Price Index – Commodities (PPI- Commodities). The annual increase shall be no less than two percent (2%) even if no increase occurs. The annual increase shall be based on the latest index published and available ninety (90) days prior to the end of the agreement year then in effect compared to the index for the same month one (1) year prior. b. Revenue Share Based on Percentage of Gross Revenue: a preferred proposal may offer the City a percentage of gross revenue in addition to that derived from monthly rental payment c. Property Improvements: quantify the property’s projected increase in value resulting from proposed improvements d. Total, Cumulative Compensation to City: calculate total, cumulative anticipated compensation to the City over the full term of the proposed lease term, taking into account the value of the proposed improvements, proposed monthly rental payment, and proposed share based on percentage of gross revenue. TAB 6 - Other Forms. The following forms shall be completed and signed and notarized where applicable: 1. Exceptions/Additional Materials/Addenda form 2. Vendor Information form 3. Vendor Certification of Proposal form 4. Scrutinized Companies form(s) as required 5. E-Verify Eligibility form 6. Include a current W-9 form (http://www.irs.gov/pub/irs-pdf/fw9.pdf) EXCEPTIONS / ADDITIONAL MATERIAL / ADDENDA FBO Services – Clearwater Airpark 24 RFP #38-22 Proposers shall indicate any and all exceptions taken to the provisions or specifications in this solicitation document. Exceptions that surface elsewhere and that do not also appear under this section shall be considered invalid and void and of no contractual significance. Exceptions (mark one): **Special Note – Any material exceptions taken to the City’s Terms and Conditions may render a Proposal non-responsive. No exceptions Exceptions taken (describe--attach additional pages if needed) Additional Materials submitted (mark one): No additional materials have been included with this proposal Additional Materials attached (describe--attach additional pages if needed) Acknowledgement of addenda issued for this solicitation: Prior to submitting a response to this solicitation, it is the vendor’s responsibility to confirm if any addenda have been issued. Addenda Number Initial to acknowledge receipt Vendor Name Date: VENDOR INFORMATION FBO Services – Clearwater Airpark 25 RFP #38-22 Company Legal/Corporate Name: Doing Business As (if different than above): Address: City: State: Zip: - Phone: Fax: E-Mail Address: Website: DUNS # Remit to Address (if different than above): Order from Address (if different from above): Address: Address: City: State: Zip: City: State: Zip: Contact for Questions about this proposal: Name: Fax: Phone: E-Mail Address: Day-to-Day Project Contact (if awarded): Name: Fax: Phone: E-Mail Address: Certified Small Business Certifying Agency: Certified Minority, Woman or Disadvantaged Business Enterprise Certifying Agency: Provide supporting documentation for your certification, if applicable. VENDOR CERTIFICATION OF PROPOSAL FBO Services – Clearwater Airpark 26 RFP #38-22 By signing and submitting this Proposal, the Vendor certifies that: a) It is under no legal prohibition to contract with the City of Clearwater. b) It has read, understands, and is in compliance with the specifications, terms and conditions stated herein, as well as its attachments, and any referenced documents. c) It has no known, undisclosed conflicts of interest. d) The prices offered were independently developed without consultation or collusion with any of the other respondents or potential respondents or any other anti-competitive practices. e) No offer of gifts, payments or other consideration were made to any City employee, officer, elected official, or consultant who has or may have had a role in the procurement process for the services and or goods/materials covered by this contract. f) It understands the City of Clearwater may copy all parts of this response, including without limitation any documents and/or materials copyrighted by the respondent, for internal use in evaluating respondent’s offer, or in response to a public records request under Florida’s public records law (F.S. 119) or other applicable law, subpoena, or other judicial process. g) Respondent hereby warrants to the City that the respondent and each of its subcontractors (“Subcontractors”) will comply with, and are contractually obligated to comply with, all Federal Immigration laws and regulations that relate to their employees. h) Respondent certifies that they are not in violation of section 6(j) of the Federal Export Administration Act and not debarred by any Federal or public agency. i) It will provide the materials or services specified in compliance with all Federal, State, and Local Statutes and Rules if awarded by the City. j) It is current in all obligations due to the City. k) It will accept such terms and conditions in a resulting contract if awarded by the City. l) The signatory is an officer or duly authorized agent of the respondent with full power and authority to submit binding offers for the goods or services as specified herein. ACCEPTED AND AGREED TO: Company Name: Signature: Printed Name: Title: Date: SCRUTINIZED COMPANIES FORMS FBO Services – Clearwater Airpark 27 RFP #38-22 SCRUTINIZED COMPANIES AND BUSINESS OPERATIONS WITH CUBA AND SYRIA CERTIFICATION FORM IF YOUR BID/PROPOSAL IS $1,000,000 OR MORE, THIS FORM MUST BE COMPLETED AND SUBMITTED WITH THE BID/PROPOSAL. FAILURE TO SUBMIT THIS FORM AS REQUIRED MAY DEEM YOUR SUBMITTAL NONRESPONSIVE. The affiant, by virtue of the signature below, certifies that: 1. The vendor, company, individual, principal, subsidiary, affiliate, or owner is aware of the requirements of section 287.135, Florida Statutes, regarding companies on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or engaging in business operations in Cuba and Syria; and 2. The vendor, company, individual, principal, subsidiary, affiliate, or owner is eligible to participate in this solicitation and is not listed on either the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Sector List, or engaged in business operations in Cuba and Syria; and 3. Business Operations means, for purposes specifically related to Cuba or Syria, engaging in commerce in any form in Cuba or Syria, including, but not limited to, acquiring, developing, maintaining, owning, selling, possessing, leasing or operating equipment, facilities, personnel, products, services, personal property, real property, military equipment, or any other apparatus of business or commerce; and 4. If awarded the Contract (or Agreement), the vendor, company, individual, principal, subsidiary, affiliate, or owner will immediately notify the City of Clearwater in writing, no later than five (5) calendar days after any of its principals are placed on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Sector List, or engaged in business operations in Cuba and Syria. __________________________________________ Authorized Signature __________________________________________ Printed Name __________________________________________ Title __________________________________________ Name of Entity/Corporation STATE OF _____________________ COUNTY OF ___________________ The foregoing instrument was acknowledged before me by means of ☐ physical presence or ☐ online notarization on, this _____ day of _________________, 20____, by _____________________________ (name of person whose signature is being notarized) as the ________________________ (title) of ______________________________________(name of corporation/entity), personally known ______, or produced _________________________ (type of identification) as identification, and who did/did not take an oath. __________________________________________ Notary Public __________________________________________ Printed Name My Commission Expires: __________________ NOTARY SEAL ABOVE SCRUTINIZED COMPANIES FORMS FBO Services – Clearwater Airpark 28 RFP #38-22 SCRUTINIZED COMPANIES THAT BOYCOTT ISRAEL LIST CERTIFICATION FORM THIS FORM MUST BE COMPLETED AND SUBMITTED WITH THE BID/PROPOSAL. FAILURE TO SUBMIT THIS FORM AS REQUIRED MAY DEEM YOUR SUBMITTAL NONRESPONSIVE. The affiant, by virtue of the signature below, certifies that: 1. The vendor, company, individual, principal, subsidiary, affiliate, or owner is aware of the requirements of section 287.135, Florida Statutes, regarding companies on the Scrutinized Companies that Boycott Israel List, or engaged in a boycott of Israel; and 2. The vendor, company, individual, principal, subsidiary, affiliate, or owner is eligible to participate in this solicitation and is not listed on the Scrutinized Companies that Boycott Israel List, or engaged in a boycott of Israel; and 3. “Boycott Israel” or “boycott of Israel” means refusing to deal, terminating business activities, or taking other actions to limit commercial relations with Israel, or persons or entities doing business in Israel or in Israeli-controlled territories, in a discriminatory manner. A statement by a company that it is participating in a boycott of Israel, or that it has initiated a boycott in response to a request for a boycott of Israel or in compliance with, or in furtherance of, calls for a boycott of Israel, may be considered as evidence that a company is participating in a boycott of Israel; and 4. If awarded the Contract (or Agreement), the vendor, company, individual, principal, subsidiary, affiliate, or owner will immediately notify the City of Clearwater in writing, no later than five (5) calendar days after any of its principals are placed on the Scrutinized Companies that Boycott Israel List, or engaged in a boycott of Israel. ______________________________________ Authorized Signature ______________________________________ Printed Name ______________________________________ Title ______________________________________ Name of Entity/Corporation STATE OF _____________________ COUNTY OF ___________________ The foregoing instrument was acknowledged before me by means of ☐ physical presence or ☐ online notarization on, this _____ day of _________________, 20____, by _____________________________ (name of person whose signature is being notarized) as the ________________________ (title) of ______________________________________(name of corporation/entity), personally known ______, or produced _________________________ (type of identification) as identification, and who did/did not take an oath. __________________________________________ Notary Public __________________________________________ Printed Name My Commission Expires: __________________ NOTARY SEAL ABOVE E-VERIFY ELIGIBILITY FORM FBO Services – Clearwater Airpark 29 RFP #38-22 VERIFICATION OF EMPLOYMENT ELIGIBILITY FORM PER FLORIDA STATUTE 448.095, CONTRACTORS AND SUBCONTRACTORS MUST REGISTER WITH AND USE THE E-VERIFY SYSTEM TO VERIFY THE WORK AUTHORIZATION STATUS OF ALL NEWLY HIRED EMPLOYEES. THIS FORM MUST BE COMPLETED AND SUBMITTED WITH THE BID/PROPOSAL. FAILURE TO SUBMIT THIS FORM AS REQUIRED MAY DEEM YOUR SUBMITTAL NONRESPONSIVE. The affiant, by virtue of the signature below, certifies that: 1. The Contractor and its Subcontractors are aware of the requirements of Florida Statute 448.095. 2. The Contractor and its Subcontractors are registered with and using the E-Verify system to verify the work authorization status of newly hired employees. 3. The Contractor will not enter into a contract with any Subcontractor unless each party to the contract registers with and uses the E-Verify system. 4. The Subcontractor will provide the Contractor with an affidavit stating that the Subcontractor does not employ, contract with, or subcontract with unauthorized alien. 5. The Contractor must maintain a copy of such affidavit. 6. The City may terminate this Contract on the good faith belief that the Contractor or its Subcontractors knowingly violated Florida Statutes 448.09(1) or 448.095(2)(c). 7. If this Contract is terminated pursuant to Florida Statute 448.095(2)(c), the Contractor may not be awarded a public contract for at least 1 year after the date on which this Contract was terminated. 8. The Contractor is liable for any additional cost incurred by the City as a result of the termination of this Contract. __________________________________________ Authorized Signature __________________________________________ Printed Name __________________________________________ Title __________________________________________ Name of Entity/Corporation STATE OF _____________________ COUNTY OF ___________________ The foregoing instrument was acknowledged before me by means of ☐ physical presence or ☐ online notarization on, this _____ day of _________________, 20____, by _______________________________ (name of person whose signature is being notarized) as the ________________________ (title) of ______________________________________(name of corporation/entity), personally known ______, or produced _________________________ (type of identification) as identification, and who did/did not take an oath. ____________________________________ Notary Public ____________________________________ Printed Name My Commission Expires: __________________ NOTARY SEAL ABOVE MAILING LABEL CUT ALONG THE LINE AND AFFIX TO THE FRONT OF YOUR BID CONTAINER FBO Services – Clearwater Airpark 30 RFP #38-22 --------------------------------------------------------------------------------- For US Mail ------------------------------------------------------------------------------ SEALED PROPOSAL Submitted by: Company Name: Address: City, State, Zip: RFP #38-22, FBO Services – Clearwater Airpark Due Date: August 2, 2022, at 10:00 A.M. City of Clearwater Attn: Procurement Division PO Box 4748 Clearwater FL 33758-4748 --------------------------------------------------------------------------------- For US Mail ------------------------------------------------------------------------------ ---------------------------------------------- For Hand Deliveries, FEDEX, UPS or Other Courier Services ------------------------------------------------ SEALED PROPOSAL Submitted by: Company Name: Address: City, State, Zip: RFP #38-22, FBO Services – Clearwater Airpark Due Date: August 2, 2022, at 10:00 A.M. City of Clearwater Attn: Procurement Division 100 S Myrtle Ave 3rd Fl Clearwater FL 33756-5520 ---------------------------------------------- For Hand Deliveries, FEDEX, UPS or Other Courier Services ------------------------------------------------ 38-22_Presentations Clearwater Airpark Inc Link: https://us02web.zoom.us/rec/share/uuIheLQ79ZhtfJOB_D709PQUviAkxKvN5TAmTyST9BbOndE_1Wvm E8WUGOvd9XCx.ShHIJ1be8lqTUF6q?startTime=1661187608000 Passcode: A3P%KYM* Clearwater Blue Skies Link: https://us02web.zoom.us/rec/share/9_UdHrFh13qJ4BCBvTYaJQ9V7syIGDcc6Q6Cf- 6HSwvWqd8ksdBnmM4qIxa-mHjb.dO3eSD7rIwImdckL?startTime=1661190660000 Passcode: 60w&sO&. FlyUSA link: https://us02web.zoom.us/rec/share/3h_efda5y9Lg8gYBuVeGfcfwSJXoIW0U67DH_9vSvHw38faNqUXoE nq1L7hr46GU.40Tra10jmBoV8elt?startTime=1661193604000 Passcode: bU6xgE1& Clearwater Airpark, Inc PRESENTATION TIME/DATE:  1:00PM – 1:40PM, Monday, August 22, 2022 QUESTIONS / CLARIFICATIONS FOR PRESENTATION:  1. What percentage of revenue is derived from helicopter operations? 2. With your understanding of the deferred maintenance issues at the Airpark, what would you prioritize and what would your ask of the City be to facilitate them? 3. Please provide us with your perspective on the Airpark’s ability to fund significant capital projects based on your knowledge of the revenues and operating costs. In your view is there an opportunity to increase revenues enough to do so? 4. Which (3) projects identified in the 2020 ALP would you prioritize? Clearwater Blue Skies, Inc PRESENTATION TIME/DATE:  1:50PM – 2:30PM, Monday, August 22, 2022 QUESTIONS / CLARIFICATIONS FOR PRESENTATION:  1. To address the point in your proposal that “many Airpark tenants” consider KCLW to have a “high cost of fuel”, what is the market price of fuel in the Tampa Bay market? 2. Beyond some of the amenity changes to the terminal lounge and new signage, what is your plan to help capitalize some of the more ambitious projects set forth in the ALP. 3. In the event your chosen manager is unable to sell his interest in the FBO in Alabama and re-locate, what is you alternate management plan? 4. Which (3) projects identified in the 2020 ALP would you prioritize? FlyUSA, Inc PRESENTATION TIME/DATE:  2:40PM – 3:20PM, Monday, August 22, 2022 QUESTIONS / CLARIFICATIONS FOR PRESENTATION:  1. What incremental revenue (fee and revenue sharing) do you project would result from “corporate hangers”, fuel sales and as a result of ALP improvements to attract more turbine-powered aircraft? 2. What are you looking for in a FBO manager? 3. Recognizing that a significant funding source for any ALP project must be FDOT; Does Fly-USA’s ambitious timetable take into account that the City would have to act as a project sponsor and is constrained by procurement and building processes that are on timetable unfamiliar to the private sector? 4. Which three (3) projects identified in the 2020 ALP would you prioritize? RANKING JB EG PK MM DS AVG 1 Clearwater Airpark Inc 2 2 3 2 2 2.2 2 2 Clearwater Blue Skies, Inc 3 3 2 3 3 2.8 3 3 FlyUSA Inc 1 1 1 1 1 1 1 Respondents PRESENTATION SCORING SUMMARY Rankings by Committee for 38-22, FBO Services - Clearwater Airpark Rank 1st, 2nd, 3rd… 38-22, FBO Services - Clearwater Airpark Denise Sanderson Committee Members Jeremy Brown Eric Gandy Phil Kirkpatrick Michael MacDonald 38-22, FBO Services -Clearwater Airpark City of Clearwater Presentation and Ranking Summary l Questions/ Answers Notes RANKING FIRMS f$rl-/J(ft'£7 7~ e N'o,z''7 t,- 1 Clearwater Airpark, Inc t 2 Clearwater Blue Skies, Inc ~~ Evaluation Signature: _......:.....,-;-~~.___,_~~=---------Date: ___::_.~~c___~-~-~--'Z __ _ 38-22, FBO Services -Clearwater Airpark City of Clearwater ' 3 FlyUSA Inc Evaluation Signature: ________________ _ Date: ----------------- Clearwater Airpark, Inc PRESENTATION TIME/DATE : 1:00PM -1:40PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION: 1. What percentage of revenue is derived from helicopter operations? f}~t ~{/II/IL ~()Z I -,~1~ fr1L ;/ttft /~, h'~?~) ---/~ 2. With your understanding of the deferred maintenance issues at the Airpark, what would you prioritize and what would your as k of the City be to facilitate them?~ , JI/ J ;7 ;:WA&?L AA / -7 Gu-r ALP~ . 7,-, .. /kifr-9 At f' ·~ h i1. ~#.,-/'IL ~. / p~-;:~~p~ ti,~ 3. Please provide us with your perspective on the Airpark's ability to fund significant capital projects based on your knowledge of the revenues and operating costs. In your view is there an opportunity to increase revenues enough to do so? ,,-;:, / ~ _>C~IA?~e.Jv&11%'~tJ/"//t~1 JI/IA-~..,--?;:::'7 .,<J;r <1,f?t?,v z) ~~~,..~ .,r.._/ h ~f?"fl'rl r [ ?'6--7 ?-v-t:, )~$"()/~ (t'J/,,t~1't£,,-C.. / rlllJ.rf7 e,--,;rf"'l;JfN-C vs; I?/ I ( j7 ~y",/. ~,t' I 4. Which (3) projects identified in the 2020 ALP would you prioritize? r) //4N~lf tC µp~-r/-/ z / ,r,.,o ,2p""'s ~ 1/4,4.# J'S. -'I) Evaluator: ____,.4z~~-fZ._,ft;_:m__,.7~_,,,~~-;~_-p,_01_t,,v ___ _ /~ Date: Clearwater Blue Skies, Inc PRESENTATI ON TIME/DATE: 1:50PM -2:30PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION: 1. To address the point in your proposal that "many Airpark tenants" consider KCLW to have a "high cost of fuel", what is the market price of fuel in the Tj piPa Bay market? JJ?~~ E :RtJ.~~ ~t(t i-//P11~ /lt1f/ . .,£._ 7 f'~rf'?,f',-.xtf,? Arh(,{f' 4~"7' 2. Beyond some of the amenity changes to the terminal lounge and new sign age, what is your plan to help capitalize some of the more am bitiouf1rnjects set forth in tR~LP. 0 yrJ ,.1 'YJ-!',t'lft / /{,11--r A"'K .Hn f r,I /IL;?~ / ::,,' / ,J_ d (v'!fr~,..,,~,7~ 1"//f',.k' ~ i1 F.t ~/; 3. In the event your chosen manager is unable to sell his interest in the FBO in Alabama and re-locate, what is you alternate management plan? " feL v tt' .!d;./t.£. / ")/ti ff£ 4. Which (3) projects identified in t he 2020 ALP would you prioritize? 17 ,/l.Y(t'l!Zn1?' J../9~/A ff411r.1/r,rpA-S 'Z'.'.) ~v/m,;"' c ?t/ · /4 6 ~~' ~ ~ fl"?/ r '7/ _;;::;,~#'14 hf..,;.;?f~> ,,!A.,O ;?t1/1/'1L fvr?'j?P~/5 Evaluator: Date: --------------------- .. FlyUSA, Inc PRESENTATION TIME/DATE : 2:40PM - 3:20PM, Mond ay, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION : l. 2. 3. 4. What incremental revenue (fee and revenue sharing) do you project would result from "corporate hangers", fuel sales and as a result of ALP improvements to attract more turbine-powered aircraft?/t t i-t't?'<f,,.t fi(J-Attl. f'//1991/ ---I u,c~R/'/1Tt/ ;f1-t1-?'tflt71/ 1?'tf';wt; 9"o 5/l~~K ;~t', 4-~% ~ 1ttfr;frr j, I'/"'/ ~fff,it/1 L, (/;11.-71'rJU.nL) 7/yi Art/r/1"'';-_ ~(/7 What are you lookyig for in a FBO manager? , Wv/lJ-~ /tR7 -/J '/kt?rf ~fff G ~'/// !~ /, . J ,f,4r:? ,:5 ~A,r1//.1E Recogn izing that a significant funding source for any ALP project must be FOOT; Does Fly-USA's ambitious timetable take into account that the City would have to act as a project sponsor and is constrained by procurement and building processes that are on timetable unfamiliar to the private sector? .,l f7 pf"?,f rt t' r7 ,;Cf '7 ,,. w Af---t:" -b )IQ I' ;th -hlAr--t /£.; ~p11nf'r /11-L /IL;:' ~tllr?f'~ /IA~/..~ d ,7 / ,.u~/J;r:Trl17 • ]7,,,.-r p /If,£ V 17} up Whicb.,three (3) pro;iects identified in the 2020 ALP would you prioritize? v4tt_~ :¥"~ ~,< . ~'H~v?r P ct'CJ ,, f'Av11E "){;rMt?> ... /.t ftl,-, 1-t ,;? /t,--r tf' -r /IJ Date: -------------~----- ------- --------------- ------------____________ _.,.,_. __ --------______ .. -v'"U:JA.7~ ~'?f' 1" ?J.,)-I0"'-1 <( 91ffl~"' ~P/l~ '1"'~}:[5 ~ c:': ,vp~ p:JA.35 :;:/,::<O,.,!,,,I~ 2= (;! ,,,1J 7/'7 fl ~y :;[.' ~ J ...I//~~ ,;Pt::? /J V /1..t G ~ --:t_;::/ j7 7 t'/2) ff 5#-,? _;I 1:::;-~ /µ;£;:ti/#/ 7'/rll>' Pff'f''I';;/ / ~I I,,._ 4 "'/'p?IY~ / .?./~7 l_,G:,~ 1-?/,?f.J. b?~7j'J~} ~~Ii;+"~ /'.!;/Vttf c7r ,gvl/j/9/U ,;:Jlj7/LI-O ~1.,/ ' J ,~ / ~1~/,,f1JrY#§// ~ ~~t?,;?ti, .1,r1/~ ,,:e jl,/{jr4jr /,v'""r-11?} 1~ t!'Ji,.,~'''""7 ~- 7'v*f.,). ~ ~r? ("'~ * J,J?.,.J.7 1-~~ 7/&f~('~.J r 41,,y~ .i.-== - (~.JW,;/JU·':/ &'/~~h~ ~l,/IJ/;Jt, ?ff?'~ .- j y/'~// _?,,t?/;/~_5 ~· ~V/IA-7 13tJt,H f/:J/tW p~ ~J Tl/ J ~/i,4H~ 1'10 lj4.fo/.Jt,';; ?1££17;? --------J.Ht-.~...:......::.v --=--~tY,£ ~~~r~ ~-=-L_/ ________ _ -~JltttC /'4tr1r7 - ____ j A/Jlttf Ah1',E ~,,.J wtlkP""r:-rfl__,_ ______________ ~ _ _____ ~-r~~ f_!Ztf'7tf'~1$,?' -rze: eJ/#rf ,;(/1/f' ~p?c ~Nr$ ~-=-~_1 _,_ "-~ I w-n.i~"'t, /; llt!t f7 F/j;I ~;Jc?$ -tf_-r ~ ·.• - ~-- I I ~ ·- I e, /fc;-<h1 tJwh ,e-v4/ t7' f ~ ~ ,-...a f--'t7 *'/-l,t/5 f3v1 #(t/7/f /Vtn:' o/Vvr? 'fY/e'r,vt'1'c 0 L ,,::p. ~frlJ '17 AIPT"' fa~L,e,1!?,t';:? ------- 38-22, FBO Services -Clearwater Airpark City of Clearwater Presentation and Ranking Summary Questions/ Answers Notes RANKING FIRMS ~o();\-l,h 0 \ ~l\vw\t1t t l\;)\or I o~ AP. ?Jo-.w>Mt ~ <j~)-'f l5Svc, Ro,,;J l ~ 1 Clearwater Airpark, Inc l rn,.\i~t, 1~~a 5 rel ,,.\,J to 11\l~a.t I~),'\ \)~\"' ~O'IV\M\.\v\ i{'-(. Shk ~\Ao ~~"H ~if\tM~~tS 6 Lo..c..~~\'\) ~I~ t O ~ \or 5' l";\',cc.-,\ 3 ~~fOvt~"'\.7 2 Clearwater Blue Skies, Inc \~11Nt\ l , Evaluation Signature: Er',r f\. Date: 6~i-/t1- . \ '\ \} 38-22, FBO Services -Clearwater Airpark City of Clearwater ~1'1\\;J,\)\,lS ~\',~o 1' hlA. \ r~lbi\l<r "t'c Wvv\~ut'\·,\'-\ , t~~\oJVltr r <ZW\~la")E:f~ .. J 3 FlyUSA Inc t<>pi h\ to1Mi~.J CA"_J M<ai\5 +o f{\ovt lol\~ ll.i\~\t;~cJ~J. ?(o·r-h ~c.,.lc..rJ. t Js Ope-, ·l1bY'cJ '" Lltvtkf ~"' t"'1'f'dv1 Date: ---'el=-+-z----4z/_zt_. ___ _ LG Clearwater Airpark, Inc PRESENTATION TIME/DATE: 1:00PM -1:40PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION: 1. What percentage of revenue is derived from helicopter operations? 201-• F 1 ;-~~~ Sc.bf _ '3 ~ -lt o ,.. b \ \'(~I \-\eli<ophr ·, ~ °'f\""o'< I() 9,, ~ rr,Je/1\1.( i~ "Jr~ r,._~\7) ""'-''\.,fl'= Co--.pla.r"tS A.bc,v.\ ~i,c.,~\ "SL~o:>\ )Je~ ~\,.~\,\;, .. ~ ~\}.~ ~ Hovv~ 2. With your understanding of the deferred maintenance issues at the Airpark, what would you prioritize and what would your ask of the City be to facilitate them? j ~""'lt Hch·,~r,.,.$ o\) Rv-~\ I RCJ\{ Roo\ l((C'.ks ~k/~ it" f<c"~"C \faci \\ ttl>"tt l ;tit~ ~~/N\o 't rai\\ tur ~~Je h°'"'~a.(~ O.~ "1~,\l,o~ 2,\ ,r~ t<> 1Q ~'1 COV\ ")\t "-lh-b"' t\ v,l ~' rr"'<k I""' t +t:~p ~~ )C to ~e \ a-&;, "fr~ P.~ k o\ l, \4 t-o Acl~ t~ A,1-P 3. Please provide us with your perspective on the Airpark's ability to fund significant capital projects based on your knowledge of the revenues and operating ~osts. In your view is there an opportunity to increase revenues enough to do so? lJ~t\\\.Y~\\'1 Q..re t~, t ·. ,. (.,h'C4,\-t ( \ PA,.\, ct I v~ IC s OfH.(\I<:,~~ r L,~)\\ ~c\ 5, ~ Acctlc,ait /CS+or l),ih,f\c(I' -UflC;,O.\t 2,1.t HD\Af OP~ / I fR. tlt6ftV'(k" / Cor{1ic:-l lJfc{~c,J w sfc.,JvJ t\Atrfl\\ No,i.t t.\~lf~\-~1, -t~,I\ to ozo0 C\s'° o\ P,..,\: 1:/5 OPS \,-Jov..\ l be bv'nc"' to 1-. 70° o..~ 1-100 -Jzoo+f .)t-~ o~e J '*'4Acn ~Pt::tr\'{ to tl-l( {, fl ~~ i'C~J -4. Which (3) projects identified in the 2020 ALP would you prioritize? R-fr,~\.-.{ ~kc:ul I l·h:tT'(f'"' l<c,A~.J J tlAo\ t \.b<"yortA.te \\u"'1o.t~ O.t'\J T-)-kt\~t5 ~o Jncr~Sf-~~~t\\.\t Evaluator: Eti (... ~ niJd M \ Date: ali-ili1-, I Clearwater Blue Skies, Inc PRESENTATION TIME/DATE: 1:50PM - 2:30PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIO NS FOR PRESENTATION : 1. 2. 3. 4. To address the point in your proposal that "many Airpark tenants" consider KCLW to have a "high cost of fuel", what is the market price of fuel in the Tampa Bay market? C\w_ ~;,r,,k .1,~~ b""'-J I\\Jt'"\~ ~~, fJM --\"(J~<t~ ~''feet~ f\c\d ; "' ~ c.. ~ l \ 5( r ,1 f-O ~t '~"' Mf;-'1 \.< .. e f' ex ;s ~ 11--\ -tQ"f\ "'"h t,o""" of i"' \ f 1-.rvk r ~ In the event your chosen manager is unable to sell his interest in the FBO in Alabama and re-locate, what is you alternate ma.iagement plan? , tlo~ed Oi\ ~ucs,"e ss "' Alo.ba~C\ fV\OV 1V\) t() Ar~d\ ~I h, Atlt~J,~ \ us t Which {3) projects identified in the 2020 AL P w.oul~ you prioritize? To.x '1 ~~ + P",Ji<;,\. tt<c·q_ \/1Jt~5 Kf ... SLAttC.CE" Ll1Je10\f Gol\ Cowy-Yroyet\1 Evaluator: _....,,(""-=-r-'-·,_.,r.,.__~_..,;::>,,_..A-'-'N-'-'1"--'--..,+-------\ FlyUSA, Inc PRESENTATION TIME/DATE: 2:40PM -3:20PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION : 1. What incremental revenue (fee and revenue sharing) do you project would result from "corporate hangers", fuel sales and as a result of ALP improvements to attract more turbine-powered aircraft? ~SSlA'f"':,_\ o.J.JtJttcol< ;11' (OS~ Stc~1\'f / or. r ~o vlc,t'\t<:, V Tll4t'bo-?rof S Rt~latc \ o io , 2. What are you looking for in a FBO manager? . v,\oi.lJ ""'oJ-_ &ub CCPftr ~ ~W<dtJ t 'j 'i( ~ f f:o St? . ~ ~ ' ti.Ac;.\-~h/l l ~ -t £rrlo'ftt' (xpt (ltr'\(~ \ \ ' <;CA tc;,\, 3. Recognizing that a significant funding source for any ALP project must be FOOT; Does Fly-USA's ambit ious timetable t ake into account that the City would have to act as a project sponsor and is constrained by procurement and building processes that are on timetable unfamiliar t o the private s~;;f,a.\,~.,, S. +o °''1~e l1bv""s. -k~~/~~\,Jl._.5 \l\~ol\\ ~<:' ..\-<1\c-, OV\ \P Muc.h f c'r+ 'M\ i -\ (otU.teJ\il<"+ c,.._s ~s ,\,\~. * tC)"""'~t\ (b_)A:o.\ -Ice:, c.<:>M?l~~~ ~i..P o~ C;:Jo,,.. a..~ ~~~~b\~ .. -, 4. Which three (3) projects identif ied in the 2020 ALP would you prioritize? ?tir~,;..) ~-\" Yeo ~kt, ~C."\G./ ~r~<;(HVlft\ \. w C'.or'rc~i"'" t"'P"\11.rs J Date: ~z./ii.. 38-22, FBO Services -Clearwater A. 1rpark 1 -: ::~=~-=------------~C:it:y~o~f~Clearwater I Evaluator Name: ____ Tu_J_ 'ft'._ ~,l<.)<p A:-"f"tl.( <.J_ I Presentation and Rank· S mg ummary Questions/ Answers Notes RANKING - FIRMS ~$(Qv\-<J ~ 1 Clearwater Airpark, Inc ~ w~~ • • 5 2 Clearwater Blue Skies I , nc 5e..e 'f,6'5f'KJAI s/V-6 ~ 3<Jfl{f/#/lltr' w~~er&f ~)<'{1t.S duo • ~ 1- Evaluation Signature: Date: 38-22, FBO Services -Clearwater Airpark City of Clearwater L :s.{~ W~l~ (o!<JrV'lrK.. 'D LaJpA/4 ·-It 3 FlyUSA Inc ,Y/,S4~#~Q -h / 1j;,<VVd'(f ,.._e,,.f v ~ -, q_e;,;t£n.., Evaluation Signature: -~---"------------Date: __ g_(,_2.Z.----<lL--z._2--______ _ , Clearwater Airpark, Inc PRESENTATION TI ME/DATE: 1:00PM -1:40PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION: 1. What percentage of revenue is derived fr~m he li~~.,,_:;a;;:Jt:.Ot ~ y{ -~ k-ffe ~lH ~ . C,'-, \ 1,~ -/o 1lJl-,, o/ VA 7. ~} P' ~ UW,U c'x!f# sdr'-()f "'-~ ~ # t~+-~l'll~ ?,,~ 2. With your understanding of the deferred maintenance issues at the Airpark, what would you prioritize and what would your ask of the City be to facilitate the~ :/ N tJl'-,j..,,,,,.c -$J g .-~(& ~S . ~L #-h 1-e ltCe '5~ ~~ J:6_vt) r~ zr1 l) •/.,I J J/(~~'iklr 't 119Jj:_ C!h -+~l<.-~eL ~ f=uor @ J>'o r t 1<0~ Pfi ~ '), AF'ZP~ y~cg4d< kl- ,.rbt)~~ 3. Please provide us with your perspective on the Airpark's abi lity to fund significant capit al projects based on your knowledge of the revenues and operating costs. In your view is t here an opportunity to increase revenues enough to do so ? P., UJ.A r,e, ~ -i-'f v,,v, rMi ...._ I..V ~~o.k {rt!J,,:x,1.#-_ ~ }, ~f.a ,1 W ~~< @ AM_ CftAAl/ 1e,,a}; I+-' Which (3) pr9iects identified in the 2020 ALP would you pripritize? • ,tq V '}we)(_ v&,({M._t.le.. 5'+v~.s ()fr -ttr5r r i..-vt 0 4. ;uiW,,;;._6 ~ ooex~f.(. ~ c;~tt'(&' ~- Date: Clearwater Blue Skies, Inc PRESENTATION TIME/DATE: 1:50PM -2:30PM, Monday, Augu st 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION : 1. To address the point in your proposal that "many Airpark tenants" consider KCLW to have a "high cost of fuel", what is the market price of fuel in the Tampa Bay market? '11,.,; c, µ,, "~ vs . 1t1'~<r-.Js "'{ s-,;..;.~ iz<c,"R,fw 2. Beyond some of the amenity changes to t he terminal lounge and new sign age, what is your plan to help capitalize some of the more ambitiousyrojects set forth in t~e ALP;,/ _ _ _//l _ _ w,; ~ ~ 1rtt.~ -st.f.{r MIi"~ t;u-tt s~nu .... 1 ,( s--~ .,--4~ Wv~• 3. In the event your chosen manager is unable to sell his interest in the FBO in Alabama and re-locate, what is you alternate management plan? 4. Which (3) projects identified in the 2020 ALP would you prioritize? Evaluator: -MAf Lttv !{; ~ ~ p,~w.t-t&t/4vt~ -~~ Date: ------- FlyUSA, Inc PRESENTATION TIME/DATE: 2:40PM -3:20PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION: 1. 2. 3. What incremental revenue (fee and revenue sharing) do you project would result from "corporate hangers", fuel sales and as a result of ALP improvements to attract more turbine-powered aircraft? >LV~l'~(~~ Recognizing that a significant funding source for any ALP project must be FOOT; Does Fly-USA's ambitious timetable take into account that the City would have to act as a project sponsor and is constrained by procurement and building processes that are on timetable unfamiliar to the private sector? 4. Which three (3) projects identified in the 2020 ALP would you prioritize? ~ f'owa,,-T,;,,;-J ~kl,...__ Evaluator: Date: 38-22, FBO Services -Clearwater Airpark City of Clearwater Presentation and Ranking Summary Questions/ Answers Notes RANKING FIRMS 1 Clearwater Airpark, Inc L 2 Clearwater Blue Skies, Inc ~ Date: ~)}~{ _zz_(__:Z;:::...=2__:::::::..___ ___ _ 38-22, FBO Services -Clearwater Airpark City of Clearwater 3 FlyUSA Inc Date: __ i_)_L_Z--_/_'Z.._L _____ _ Clearwater Airpark, Inc PRESENTATION TIME/DATE : 1:00PM -1:40PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION: 1. What percentage of revenue is derived from hel icopter operations? JD 1; 5 o/. J-~l -fuLL ~~ J "'°<!---~o f,\7Lk (e, t-0 .. \ V t-1) \~~It--u,M1fl ~,"A-, i'""'-C,,t;ZP"~ l o0 /i. tfof"L-V\.Q..l.c...op+-,..,rJ fJV\ (lo ,(t -l (Jul.,,,. llo')IZ. f\ ~ r~lJ [vJ"::) 1,·,.,v.-'--pn h41~J'J) -{t.5 ~ ~, l"-i3~~, ~-~ 'i"-(<)e,rh . ./'"1 " (u {(,v't"" ..,-1.y-.-.; Vl,our> 2. With your understanding of the deferred maintenance issues at the Airpark, what would you priorit ize and wha t would your ask of the City be to facilitate them? ,J,~·.ti..J ~ pr-1 bli111 -1t,1ur (,Je f v,..U--t,.1l-v,A-J;ruj-.,,.,._ 1L<-1 l.t)c...4--/. 7' ,_ h ~"1 tclJJ s. -c_.,1p,,,v1-t-l-1 .. 'J.,_,.., - ,.-, n r,.,rl~...vt-~ -A tr1 ... , It.-bv~t,--r. t"t.-l'v<.--oJu 5 ro.....11\ _ t\ ~s 3. Please provide us with your perspective on the Airpark's ability to fund significant capital projects based on your knowledge of the revenues and operating costs . In your view is there an opportunity to increase revenues enough to do so? 4. Which (3) projects identified in the 2020 ALP would you prioritize? r o(rfl; r"'-l--L-hlc.~c.r..s I '1 L-I[ --ft_.{,......; N I -f -).1-c..r)~( J Evaluator:-~-~-----------Date: Clearwater Blue Skies, Inc PRESENTATION TIME/DATE: 1:50PM -2:30PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATI ONS FOR PRESENTATION : 1. To address the point in your proposal that "many Ai rpark tenants" consider KCLW to have a "high cost of fuel", what is the market price of fuel in the Tampa Bay market? 2. Beyond some of the amenity changes to the terminal lounge and new signage, what is your plan to help capitalize some of the more ambitious projects set forth in the ALP . t t'\l/6i -V '" ;e,{ fu 1°l{ fv1v/ ~ 3. In the event your chosen manager is unable to sell his interest in the FBO in Alabama and re-locate, what is you alternate management plan? 4. Which (3) projects identified in the 2020 ALP would you prioritize? Date: FlyUSA, Inc PRESENTATION TIME/DATE : 2:40PM - 3:20PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION : l. What incremental revenue (fee and revenue sharing) do you project would result from "corporate hangers", fuel sales and as a result of ALP improvements to attract more turbine-powered aircraft? 2. What are you looking for in a FBO manager? 3. Recognizing that a significant funding source for any ALP project must be FDOT; Does Fly-USA's ambitious timetable take into account that t he City would have to act as a project sponsor and is constrained by procurement and building processes that are on timetable unfamiliar to the private sector? 4. Which three (3) projects identified in the 2020 ALP would you prioritize? 1 v ,...~l ft1 1~1 ;k.:.l t ~"')CJ ) Date: ?J l ~( u_ 38-22, FBO Services -Clearwater Airpark City of Clearwater Presentation and Ranking Summary I Evaluator Name h:Std-e YS::.fl,-----' Questions/ Answers Notes RANKING FIRMS 1 Clearwater Airpark, Inc 3 2 Clearwater Blue Skies, Inc EvaluationSignature, !~~ 38-22, FBO Services -Clearwater Airpark City of Clearwater 3 FlyUSA Inc Date JJ/zzla__ --,,t--+-, ----- Ds Clearwater Airpa rk, Inc PRESENTATION TIME/DATE: 1:00PM -1:40PM, Monday, August 22, 2022 Please provide us with your perspective on the Airpark's ability to fund significant capital projects based on your knowledge of the revenues and operating costs. In your view is there an opportunity 't '~''j'~e~~;7 _-p ZI ':/1 ~ re&_;~~ t . --hi~ ~( Y-O upera-k 2f ltrs . Vltt ~ {)-f1/Y'O:uic/-1~ bnf11;5 ,;_ i-"JA'.J tffs /flA )o i."1 135 ()u,,_/-J, .t-. ;;f/:,~1 /~ J (!lwAuf~ re~ 1dwtyl. il ~/Jle- Ds Clearwater Blue Skies, Inc PRESENTATION TIME/DATE: 1:SOPM-2:30PM, Monday, August 22, 2022 . ~ QUESTIONS/ CLARIFICATIONS FOR PRESENTATION: -~ ~ // '4 1. To address the point in your proposal that "many Airpark t enants" consider KCLW to have a "high cost of fuel", what is the market price of fuel in the Tampa Bay market? 2. Beyond some of t he amenity changes to the t erminal lounge and new signage, what is your plan to help capitalize so ~ep f th1 mo~e am~us projects set forth in the ALP. ;-~~ 3. In the event your chosen manager is unable to sell his interest in the FBO in Alabama and re-locate, what is you alternate management plan? Aruto/ 1i fJf71U)1/ 1 /YIJ/'v11[- 4. Which (3) projects identified in the 2020 ALP would you prioritize? -~ ~llttd-~t}G f. -eM~~~',j; NI rf!-u1--mor !)~/. ~aJ4r k ,fr' ~N//0U~ r~lu::! ii/ c # F,4fr-pt/~ ~ Jn 1,_J/le__ //~ / ~ £1 ~ nc/7,n,_ I c.-L Evaluator ~ <;:~£2------_ Date: FlyUSA, Inc PRESENTATION TIME/DATE: 2:40PM - 3:20PM, Monday, August 22, 2022 QUESTIONS/ CLARIFICATIONS FOR PRESENTATION : 1. What incremental revenue (fee and revenue sharing) do you project would result from "corporate hangers", fuel sa les and as a result of ALP improvements to attract more turbine-powered aircraft? 2. What are you looking for in a FBO manager? 3. 4. Recogn izing that a significant fund ing source for any ALP project must be FOOT; Does Fly-USA's ambitious timetable take into account that the City would have to act as a project sponsor and is constrained by procurement and building processes that are on timetable unfamiliar to the private sector? Which three (3) projects identif ied in the 2020 ALP would you prioritize? -~~ Evaluator: 1) Clearwater Airpark Services, Inc.2) Clearwater Airpark, Inc. 2020 Lees Ct.1000 N. Hercules Ave.Clearwater, FL 33764 Clearwater, FL 33765 727.638.1680 727-443-3433 3) Clearwater BlueSkies, Inc.4) FlyUSA, Inc. 119 Phillips Way 13575 58th St. N. Palm Harbor, FL 34683 Clearwater, FL 33760 727.492.7417 727.424.6679 ADVERTISED: TAMPA BAY TIMES 7/6/2022 POSTED:myclearwater.com 06/29/2022-08/02/2022 Due/Opening: August 2, 2022; 10:00 a.m. REQUEST FOR PROPOSAL No. 38-22 Fixed Base Operator (FBO) Services - Clearwater Airpark Solicitation Response Listing FOR THE CITY OF CLEARWATER 1 Proposal For Fixed Base Operator Services – Clearwater Airpark RFP #: RFP 38-22 Bidder: Clearwater Airpark, Inc. 2 Table of Contents TAB 1: Letter of Transmittal: ....................................................................................................................... 3 TAB 2: Demonstrated Experience of Company and Project Personnel........................................................ 5 TAB 3: Project Methodology, Operation and Integration Plan .................................................................. 12 TAB 4: References ...................................................................................................................................... 17 TAB 5: Compensation to City .................................................................................................................... 25 TAB 6: Other Forms ................................................................................................................................... 46 3 TAB 1: Letter of Transmittal: 4 Clearwater Airpark, Inc. 1000 N. Hercules Ave Clearwater, FL 33765 727-443-3433 To: Lori Vogel, CPPB RE: Proposal for City of Clearwater/Airport Management Proposal Dear Ms. Vogel, Pursuant to your request, we are pleased to present this proposal for the operation and management of the Clearwater Airpark, its FBO, and all services related to operation of the airpark in Clearwater, Florida. The following document provides our recommendations and presentation for the operation of the Airpark and FBO, with careful consideration to the City’s interests and goals to make the airpark safe, secured and as self-sustaining as possible. An airport or airpark in any city or town is a critical element to enabling a vibrant and healthy community because of the ease of transportation that having such a facility provides. We are certain that Clearwater Airpark, Inc. is highly qualified to meet the goals of the City and the community at large as we have been the operator of this actual Airpark for many years. Our aim is to strike a balance between the users of the airpark and the general community as well as the objectives of the City. Of course, our number one objective is safety and this proposal keeps this at the forefront of all requirements. It is our intent to continue the excellent relationship with the City of Clearwater that we have enjoyed for the past 22 years while operating Clearwater Airpark. We believe our qualifications and experience and the ability to perform the scope of work are well-known by the upper management of the City of Clearwater. We have developed this relationship during the past 22 years interacting with City Management, City Commission and numerous City employees. Our personal qualifications will be expanded upon in Tab 2a. We look forward to presenting a more detailed plan to the City at your earliest convenience. In the meantime, should you have any questions or need further information, please do not hesitate to contact the undersigned. Yours truly, David W King 2270 Citrus Ct. Clearwater FL 33763 727-919-1580 Barbara Cooper 2263 Lake Arbor Blvd. Clearwater FL 33763 727-858-5747 5 TAB 2: Demonstrated Experience of Company and Project Personnel 6 Tab 2a: Qualifications are listed herein. Financial qualifications are that in 22 years, Clearwater Airpark, Inc. has never missed a payment to the City of Clearwater nor has it defaulted on any financial obligations whatsoever. Additional financial information may be provided upon request. Tab 2b: Project Managers are as follows: • David W King: President • Barbara Cooper: Vice-President, Chief Operating Officer • Luis Freay: Head Lineman and Safety Coordinator • Vern Carmack: Head of Airpark Maintenance Tab 2c: Each of the above team members has been performing their current duties for many years, as noted. Further details can be found in the qualifications below. 7 As mentioned in our letter of Transmittal, we have been handling the day-to-day operations of Clearwater Airpark in its entirety for the past 22 years. Our success over the years has demonstrated that we have the knowledge and experience and are not only qualified but adept at operating a Community Airpark always putting Community safety first and profits second. Additionally, during our tenure, we have had to deal with numerous nationwide emergencies, such as 9/11 in 2001, the recession of 2007-2009, and most recently the Covid 19 pandemic. During those times we have been flexible enough to make the necessary changes to allow our company to be financially stable while never being late in a payment to the City since the first day of our arrival in January 2000. Our Fuel Line Staff is well trained, experienced, friendly,and customer service oriented and most of them have been with us for many years. In all, we have a combined experience of nearly 60 years. Some of these key personnel include: • David King, the President has been operating Clearwater Airpark for 22 years • Barbara Cooper has been at the Airpark as the FBO Manager going on 19 years • Luis Freay, our head fuel Lineman, has been at the Airpark for over 14 years and • Vern Carmack, a Lineman and head of Airpark Grounds Maintenance has been here for 4 years. These employees have been critical to our success as a company and to the City of Clearwater when emergencies have occurred. In an emergency, our procedures and training have made a difference and have assured the highest degree of safety. 0 10 20 30 D King B Cooper L. Freay V Carmack Years of Airport Operating Experience 8 CLEARWATER AIRPARK, INC. 1000 N. Hercules Avenue Clearwater, FL 33765 727-443-3433 r44dave@mac.com David W. King 2270 Citrus Ct. Clearwater, FL 33763 Phone: 727-919-1580 Email: r44Dave@mac.com David King Curriculum Vitae/Qualifications: • I currently hold several aviation licenses: • a Commercial Multi-engine Instrument Airplane rating • a Commercial Instrument Helicopter rating and • and a Seaplane rating with over 5,000 total hours. I have also taken and passed both ATP written exams. Before coming to Clearwater Airpark (KCLW), I was VP and Chief Operating Officer of Consolidated Marketing Group, a company that co-founded and built from the ground up with my partner Michael Foster. The two of us began in July of 1988 and by 1999, just 11 years later, the company had grown to over 2000 full-time agents, generating over $30- million in gross sales and operating in 41 states. At that time, we sold it to Conseco, a Fortune 500 company. Soon thereafter, I received my pilot license and found KCLW a few months later. I met will Bill Morris, director of Marine and Aviation at the City of Clearwater and was excited about the Master Plan and the opportunity to work with the City of Clearwater and build another business. At that time the Airpark was partially supported by tax revenue from the city, but within a few years we succeeded in stabilizing the business operations and we were successful in transitioning it to a freestanding, self-supporting enterprise fund. This enabled us, in conjunction with the City of Clearwater to remove the liability and financial responsibility from the City. This led to Clearwater Airpark becoming Florida's Airport Of The Year in 2014 bringing great pride to us all. Soon after I moved to Clearwater to be closer to the Airpark and to continue building on the success of prior years. I believe I have not only demonstrated my ability to handle every requirement of the City to operate the Airpark, but have exceeded them. I am very proud of what we have accomplished together not only with the City, but with the neighbors and especially with my relationship with The Arc, Tampa Bay Foundation. In working together, we have become one of their largest fundraising partners, raising nearly $1,000,000 in the past 6 years to help support the intellectually disabled within our community. I hope to continue operating Clearwater Airpark as I believe that there is still more to accomplish. 9 Barbara Cooper 2263 Lake Arbor Blvd Clearwater, FL 33763 Email: bcflyher@gmail.com Phone: 727-858-5747 Barbara Cooper Curriculum Vitae and Qualifications Qualifications: A full understanding of aviation, including functions of operating an airport including accounting, business management, leadership, delegation, scheduling, customer relations, etc. Aviation qualifications: • ATP-rated pilot • with a Multi-Engine Instructor rating with • over 3,000 flight hours. Management Qualifications: FBO Manager at Clearwater Airpark, Inc. for the past 19 years. Manage every aspect of the day-to-day operations of the Airport including hiring and managing staff, payroll, ordering fuel, accounts payables and accounts receivables, and many more functions. Deals directly with all visiting FBO customers to assist them in parking, fuel requests and often arranging for their rental cars. Liaises directly with our Airpark tenants handling their questions or concerns. Past pertinent experience: Worked together with past and present City Management and been involved with the projects and capital improvements. Developed professional relationships with members of the FAA, the TSA, Homeland Security, Clearwater Police, the Clearwater Fire Dept, Tampa Tower, and St Pete Tower Personnel. Coordinated requests from neighboring citizens, hearing concerns and addressing them in an expeditious manner. Safety, Security and Customer Service are top priorities. 10 HISTORICAL FINANCIAL RESULTS OF GROWTH DURING 21 YEARS OF OPERATION Figure 1: 2021 rent reduction due to hangar demo and rebuild. Figure 2: Reflects economic downturn from 2008-2011 11 Total Compensation paid to City by Clearwater Airpark, Inc. during its tenure from 2000 through 2021 totaled $5,232,774. 12 TAB 3: Project Methodology, Operation and Integration Plan Executive Summary: In order to fully understand the circumstances for a requirement to operate Clearwater Airpark, it is important to understand some of the pertinent history and Airpark restrictions. We offer a narrative for purposes of education so that City personnel can better evaluate this, and other applications for this RFP. Therefore, Tabs 3a, 3b, 3c and 3d are integrated within this narrative. 13 Based on 22 years of operating experience, we have discovered that there are some limitations of increasing revenues at KCLW. If the City decides, we would be more than happy to discuss this in person. Below are high-level descriptions of issues that concern the operation Clearwater Airpark: 1. We have operated a delicate balance between Airpark profits, safety and neighborhood happiness. When we came to KCLW in 2000, we had 30-40 residents attending City meetings complaining about the Airpark as well as numerous complaint calls daily. At present, we only have 1 or 2 residents who call at all. Increasing any type of traffic at the Airpark could potentially increase the number of complaints from the neighbors. 2. No Instrument Approach. An instrument approach is extremely important for a viable and vibrant aviation community. In fact, an “Approach” offers pilots a way to navigate to an airport, even in poor visibility or inclement weather. In addition, it provides an extra level of safety for pilots and the surrounding community because airplanes have another option for landing. Unfortunately, the City made the decision to relinquish the approach in 2002. The lack of an instrument approach severely limits the number of business aircraft that can use the Airpark. Because it provides a much higher level of safety almost all commercial flight operators are required in their Operation Specifications to only use Airports with instrument approaches. 3. Limited runway length – We have 4,108 feet of takeoff distance but for landing, the displaced thresholds significantly reduce the length of the runway. This prohibits many aircraft such as corporate jets, from being able to land at KCLW due to their performance specifications and insurance requirements. 4. Limited parking/ramp space for transient aircraft. This leads to a loss of potential fuel sales and ramp revenue. 5. Limited hours of operation – It is common for business jet traffic to depart early in the morning or land late in the evening. The City Ordinance allows for no takeoffs or landings before 7am or after 11pm. It is because of the above issues, among a few others, that increased revenues come at an increased cost. Despite these issues, we have continued to maintain a safe and reliable environment for all involved. Our approach has been simple, to implement the Clearwater Airpark SAFETY plan which is: S: Symbiotic Neighbor Relations A: Amazing Customer Service F: Flight Safety E: Efficiency T: Teamwork Y: Youth Involvement We currently have at the Airpark a complete FAA Approved Part 141 Flight School offering initial training through multi-engine certification and flight instructor training. We have the largest fleet of rental aircraft in the Tampa Bay area. We also have a full-service aircraft maintenance department handling both fixed-wing and helicopters. Each has a full drug testing program in place. We have 2 companies offering tours of the city and the beautiful beaches of Clearwater. We also have a PSI Testing Center which provides FAA Pilot testing as well as testing for many other companies such as USPS, National Health Association, PGA and Paralegal testing to name just a few. 14 While considering the City’s desires to increase revenues while still maintaining a happy neighborhood community, here are our thoughts on the additional services that may be included but are not required. These are status-quo descriptions (the “Status-Quo Plan”): a. Aircraft Sales – Limited revenue to the FBO/City b. Flight Instruction – the Flight School, in our opinion, is not “optional” as it plays an important role in training pilots for the commercial aviation industry which currently is experiencing a tremendous pilot shortage. Additionally, it generates over 40% of the airpark revenues. c. Flying Clubs – a lot more takeoffs and landings as well as increased safety concerns with very little increase in revenue. d. Aerial surveying – Most of this work is now being done with drones with GPS capability or Google Earth. We have not been successful in attracting this type of business. e. Sightseeing – We currently have 2 companies doing this. f. Air Freight – minimal opportunities – most are large, heavy aircraft requiring longer runways and most fly through the night. g. Air Taxi – Minimal opportunities h. Charter Operations – There is a thriving charter business currently but, unfortunately it is mostly operated out of Tampa or St. Petersburg-Clearwater Airport due to our limited hours, lack of instrument approach and short runway. i. Aircraft Rental – We have the largest fleet in Tampa Bay area and it is extremely busy and profitable. Next, described below are new Services with great potential vs City and Neighbor tolerance (the “Future Plan”), these are the proposed steps for this augmented plan: 1. Open a dialogue with the FAA and begin procuring grants for improvements. In addition to FDOT funding, the benefits are almost unlimited on their financial participation towards the ALP and would probably reach 100% which would not require matching funds from any other source. However, this would require the Airpark to be open 24 hours. 2. Open a dialogue with the Sheriff’s Department and Bay Flight on housing their operations at the Airpark. New hangars could be constructed just to the north of Corporate Hangar #2 and would be a perfect spot for them to operate out of the Airpark with minimal disruption to normal operations. The potential revenue due to fuel sales could be substantial. The only downside would be a 24-hour operation requirement. 3. An Air Ambulance company would also fit this profile of services but would also require 24-hour operations. 4. Discuss with the FAA and FDOT the possibilities of reinstituting the GPS Approach with limited or specific guidelines. This will open the ability to market the Airpark to a larger segment of corporate aviation and/or commercial air traffic customers. This should result in a significant increase in revenues from fuel sales and overnight parking fees. 5. Recommended Helicopter Operational Changes: a. To minimize helicopter traffic pattern usage around KCLW (Clearwater Airpark) helicopters are required to not make multiple traffic patterns and landings at Clearwater Figure 3: Sheriff's Dept. and Bay Flight Hangar and Ramp (suggested location) 15 Airpark except subject to the exceptions herein. All traffic pattern work shall be conducted at satellite airports (i.e. KPIE, X05, etc.) b. Pattern work conducted at KCLW must only be in the interest of Pre-stage check training. i. If training is conducted at KCLW for these reasons, no more than 3 consecutive patterns are allowed. ii. Only 1 instruction helicopter is permitted in the KCLW traffic pattern at a time. iii. No helicopter pattern work after 8 pm except as necessary for night currency or required night training. c. All helicopter operations on the following holidays shall be limited as stated: i. New Year's Day- after 9 am only ii. Martin Luther King Jr Day- after 9 am only iii. Easter- afternoon only iv. Memorial Day- after 9 am only v. 4th of July- after 9 am only vi. Labor Day- after 9 am only vii. Veteran's Day- after 9 am only viii. Thanksgiving Day- no helicopter operations ix. Christmas Day- no helicopter operations d. No helicopter operations prior to 9 am on Sundays. e. All helicopter tour operations shall depart directly to the West and return directly from the West over the golf course, traffic pattern, safety permitting. f. Additional training will be provided for all pilots involved in new pattern procedures in order to promote additional safety. 16 Further Information and supporting documentation regarding the sales and marketing (and advertising) material: Figure 4: Screenshot of Advertisement on AirNav.com. We have found this to be our best advertising option. Same advertisement running on Tampa Int’l AirNav, St.Petersburg Int’l AirNav, and Albert Whitted Airport. Figure 5: KCLW current fuel prices. KPIE is over $10 per gallon. 17 TAB 4: References Following are reference letters from interested parties of Clearwater Airpark, Inc. 18 Figure 6: Clearwater Airpark- Airport of the Year 2015 19 20 21 22 23 In-Kind Services over the years: FDOT requested an area on the north end of the Airpark cleared out – the City of Clearwater obtained a quote for $25,000-$30,000. David King volunteered his $100,000 farm equipment (a skid steer) driving ten hours down and ten hours back, at NO Charge to the City. We took over the portion of the Grass for which the City was responsible. The City was paying Contractors (who were not getting the job done properly) over $25,000 per season. FDOT and the City bought a John Deere tractor and we agreed to cut the grass using the tractor at NO Charge to the City. We got the tractor for the 2018 cutting season… So far this adds up to a savings to the City of at least $125,000. Aerial Work at NO charge to the City. Over the years David King has donated his helicopter and his time for numerous requests from the City: Bill Horne - Made many helicopter trips with Bill to assess storm damage or other needs. We probably made 4 or 5 trips overall and these were always done at the courtesy of the Airpark. Mike Lockwood - Had a project to photograph all the parks and recreation facilities in Clearwater. David King flew around for many weeks and took pictures, and edited and printed them. These photos now hang in the Boardroom of the Parks and Recreation department. This project took over 10 hours of flying and 30 hours of editing and printing. This request was also done at the Courtesy of the Airpark. Gordon Wills – Asked for a favor for the City’s Advertising department. The City needed updated photos of many areas within the City. David King flew him in his personal helicopter both shot photos in an afternoon. Many of these photos are now being used by the City for its advertising needs. Again no-charge These just outline a few of the things I have done at the request of the City. I have never looked at our relationship as tenant vs the City but a partnership to work together to do my small part to help. Both Barbara and myself have moved to Clearwater and call it our home. Charitable Work: To name a few… Arc Tampa Bay – Wings, Wheels and Wine. Annual event that has raised nearly $1-million for intellectually challenged citizens of Pinellas County. Young Eagles Rally – Use of the facility and discounted fuel to the pilots who offer free flights to young people Many field trips for a lot of the local schools including the School for the Blind Sponsor for Civil Air Patrol Clearwater Free Clinic – donated helicopter and time for golf ball drops for Charity Boys & Girls Club of the Suncoast - donated helicopter and time for golf ball drops for Charity JAARS Mission at the Airpark – Donated the use of our facility for a weekend fundraiser for many years in a row 24 Charity Works Cup Challenge – Donated helicopter and time for golf ball drop Working With Law Enforcement We have been excellent stewards of the Airpark and have paid close attention to detail. As an example, a few years ago, we noticed unusual activity by one of our customers as he was making many flights to the West Coast and back. We investigated and then contacted FDLE and Homeland Security about a suspected drug smuggling operation. After meeting with them and laying out the information that we had gathered, a trap was set. Not long after that, they were arrested in Tampa when they arrived back from a trip to California. A large quantity of marijuana was seized and 4 people were arrested. 25 TAB 5: Compensation to City 26 In order to fully comprehend the situation at the Airpark, it is important to understand that it is not a simple “tenant pays rent” relationship. It is more than that. It must be a partnership between the successful bidder and the City. Further, there are certain deferred maintenance items, which must be addressed in order for any bidder to be accurate with the financial arrangements. For many years, Clearwater Airpark, Inc. has made it known to the City that there are major deferred maintenance items to address, but many have gone unresolved. We feel that it is important for the City to be formally aware of many of these issues, so that it can help in this decision-making process. (See pictures included in this bid for examples of some of the outstanding deferred maintenance issues). Following are the financial statements for the past several years, which shows that the operation of the Airpark is a breakeven endeavor at best and a cost-center at worst. You may note that the largest expenditure item on each of the past 3 years’ income statements is for “Rent” which is the payment to the City of Clearwater. This fact is important to understand because anyone who will operate the Airpark will be affected by this payment amount. Finally, one can see from the income statements below, as the operator of the Airpark, we have made a profit of only approximately $8,000 over a 3-year period. Please keep in mind that prior to 2000, this Airpark was funded by taxpayer dollars. You can therefore see that this is not a business of “money” but more of a business of “passion.” 27 28 29 30 Tab 5 (a) I: To address Tab 5(a), we are proposing the following arrangement: Monthly Rental Payment to City of Clearwater: $10,023.11 Revenue Share Payments (see Tab 5(b) below): 3.1% of Gross Revenues Monthly Accrual to ALP Fund*: $8,333 _________________________________________ For the above amount, we will be handling all of the operational costs associated with the Airpark, excluding immediate repair items, which can be negotiated with the City if selected. * ALP: Airport Layout (Master) Plan – This is an account that is to be used for matching grants; the percentage of the master-plan that was formerly the City’s responsibility. Tab 5 (a)II: Annual increase of Rental Payment at 2% each year. Each 24 months, we propose that Cleawater Airpark, Inc. provides financial documentation, including tax returns filed with the Internal Revenue Service so that we may have a meeting to adjust the amounts based on market conditions. The meeting will be held no later than 60 days after the close of the prior calendar year. Should Clearwater Airpark, Inc. have an excess of $20,000, it shall be returned to the City. In other words, Clearwater Airpark, Inc. will give 100% of the overage back to the City. If the Airpark is operating at a deficit, we will have discussions to renegotiate some of the values to what is fair for all parties involved. Tab 5 (b): 3.1% of Gross Revenues will be paid to the City of Clearwater annually. Tab 5 (c): Property improvements will be established by the implementation of the ALP. Value to be determined. Tab 5 (d): The total compensation over the 5-year initial lease period is as follows: Rent $ 625,928 Revenue Sharing $ 217,346 ALP Contribution $ 499,980 Total $1,343,255** ** If the more aggressive buildout program is chosen utilizing FAA funds, then the additional funds paid to the City could easily double or triple in the next 10 years. Please keep in mind that we are the only one bidding on this contract that has used actual complete financial data based on 22 years of operating expenses as well as all the intricacies required to operate this Airpark. If anyone is bidding substantially more, be cautious. It would be a shame to award the contract to someone that may fail because they have incomplete information. 31 Figure 7: Hangar D-1, Door track needs complete replacement. 32 Figure 8: Shade Hangers (Rows E, F, G) Roof. 30 shade hangars. Needs replacement. 33 Figure 9: Shade Hangars E, F, G - detail showing hole in roof (common among these roofs). 34 Figure 10: Hangars E, F, G - additional roof holes. 35 Figure 11: Hangars E, F, G. Structural Support Beam. Deteriorated. Needs full replacement. 36 Figure 12: Bender Aviation Hangar. Ceiling needs full replacement 37 Figure 13: Bender Aviation Hangar. Additional Damage. 38 Figure 14: Bender Aviation Hangar. Main Door. Extensive Rust. 39 Figure 15: Bender Aviation Hangar: Bottom left below door (zoomed out view of main door). 40 Figure 16: Bender Aviation Hangar. Aerial view of roof. Needs replacement. 41 42 Figure 17: 1/2 mile of fencing between airpark and golf course, currently maintained by City, needs extensive repair or replacement. 43 Figure 18: Fenceline. Needs significant maintenance. 44 Figure 19: Possible new T-Hangar location Figure 20: Possible New T-Hangar location (to be discussed). 45 Figure 21: Possible New T-Hangar Location 46 TAB 6: Other Forms 47 48 49 50 51 52 53 54 55 DCoFNoNN.tlIxFIIEEDot|lo!ilnEovol|lFIot|loFD8!flxrb}\lDIvEvxom7Ioll|oI2o@l-U,ma4'o\/U'oF7naoIi C.ct\)-@t\)ot\)t\)Hilg;eLi g"i e,.lsa6:lg d3l3g q tg *iilE iiE tr 3ln=i = 6'." 5 g.? 3 B; fr 3PEsEqltS=E; 5;Bq iig*d=edi EF-aF:g ai:EI s1g dE s, fl i i i r HS3,eE;.i*trgHg+ + d a ? E t t E q *3 g 3 q tE q F 6 e o:n s= d 3 d i gq 3 d 3 & A dE 5 6-E s s B g E it- 1l,oo'ebsPgq8gg+s$ E3 rFd-dBe= gaE 1oai='=o)='lE5-graSq s: r;-=(-O=-'oP<=t q- s o- = 3; E OH$.fr$ $ s?18$ 3E d { ae=+gt;d$ E=3q..rr-p€06ox'= E =gtD6o'-=e?aA6Jll.-E+-rr8=*od!,ofoo.q)U'mx)u=':6(tc3o3 +E A B >(d.Pr6'o@3;q5I N6 = p +3an * 4.9E I3 +o= +: d 86*6 5g<o=o$AJa:O=<gssE qa.d='9-dr=to;'d3 d =E;3=3[8J\YJ--dqd @E I d 13=co:'roO--=-=='>: s afi d'=4= iE+o+5c,3 de g3I s 3 3E-o-o-Hf.+ $c c HOD_Ut.p++1OAJ=o:'aos g il' € E5ffE 3r; d - +€gF;iEF fi, =e Lxe0'=T'IJ g A E'Ef =+s,5es 7-? iP'niFf,*l; ;g$€Eg#tn$l+ *E?$;.v,3qd*i i[;**li -i $i i * E;, r q { i;?il9$gt iiEds== e E i 5 T E e= E E F 1(, o a 3 =r- g H: H r g g's B 5 S = F ; t t ? * igg3 $aE Fllg =3Fr I \s E + * r g $ E. r d;*. :i:$ 4esq*Ei* Ef + ?sslgrf 3 g : 1 a E E a's q,!)d1=.=iXY'Xbred +q3 gii"ge+aH ;i; atfiFI+g 1 F -- E E d il ; =;= = E ilI 5= I E? abs;tq +gg siE3fiHiI e=a € i3[+g* 3i E s*dsdo-a=dE*-F m* g3 if;P Fq; H i i: aEga*il;*d r d ils 1er fr g [ ? * sf 'r i t= 3 + $f=s'.-eXq&4 5 s + ; 3 sE Hgdee f=.a&3 &"; Ig; d = 0'3nail *F q *;d'E fi A ='q, s)g $ g * 3 fi gE'gfa'.d: d € E g efilsAE=sd;e s s 3 d='-+i=o-3a+s r d 415 sd -s.E d-r16-€858g+ail d g."* E:r d 4 d'A)6q)TIl\) .5 5 il w P-= E ,E 6'-bifr:dE q,3,RF #.8 *@+='d d€€EI s ilOur)4JDOgad qElOf+!oqtD=fio_f=<(oF=c.>U6l.oJEwi d€.*(oo)5 sagoo)d9+E;dg3 foE='3(DE:tLg)P<6Bb=oJ6q6JxaZ-='c-=YOisFg)r0)(ha$ d'?9.lui tr e 1=e g E *Fd8L-'o_<gd+iB-gttB#i: 5 g3{i=sEP TE = iFd$3=3iI dHf;.E gF ilfr€ F[; * + 3 A* g+Eq*€ ?d *iE+88?i 3 E E E I q i+o& q; q q, s-j""tr q a- H d t E 3f30' E *a-+='Et3 F t sE + a Eg B.BR -5 E a..o 6- ee E d ts eJg* *$EEgE E3 a f i fi q a E=Ed{F 8a i F.E g H1 + * d 5 g Ee- ? 36 E.oodoI R€ qlaJi6gdoilF-E=qi(D,-eIsqddso () =- o>Ji<;6'a6+*oo5jo.q)+ $ gr8 *o9 -:tnEEe8.E e E A aOs;+69ilad qBa=8e*-E=: b: 8.9 5 3 E 6oo+=od *d dE-*o-o.O=(lncro-.cP; P 4 Aa"-ad3B S = 2. AL.,-=@u)^a6:3Yo:a='at=!l=:Jo:s+ e E fi =O$=v'O@*Es>=,P'*6='ai E<C='==:-==6-€o3'oE 3 q 3:$ ee t*-A=.d' E6-d.2afaobsleoa!ICD c]xo->f6'aeg sP u. dg^Jgb(oa)aooeolgr'J<E e =9 d.9JJ(D=o(oY.(oefi3oo6Pd:lo-=qD=:E3f3 E E:sA'fo-s6o'9o;dE6leqaEa='Fdeoof)O+-J+ol-ogbo=:to(n=:\<.Jog.5(o(t)pil6"@d$fooasrdx$€gg1i{q>I6='E 3olsri3X; &17 q;g:E i ii [ [ zE i i 3 E + a ; *s 1s#fri+a.3dgH sfAE2:=Fsae-:i.q 4i qgiit += EI r 3[e $ 4 FqF* e fi s a t \ g 3 3i**fi=4€$*Es'Bgil3ti*[i$fis : d # i $ [ F s IE_Eias..="3eil1?*gE€F.rPe>+qEaqEfi#rti$1#rggsir+ F ft r 3 F 1B q $+ r. EfiEs 9q5*3.qEe g ; q<TIs f E d pdEEo52*+L(D(Dil3eq *BgL rr XE +{JJJLJo+=4R6==ar#oOo-d d qffig6-8.3fr e =i6+o0-6PE;$r3ilau-ooa$ E1E=.6'J=(o-'J5!{os +=.i5(D+g$fi5' o -'g il I88.dalo='o=5Efrodq8E€E6-=.+J8,9='6d3+dEOo, -i=-<l=.!) --o5coutDgE='lu6adJo)!!_0ta5ooc330)eodoo3foo.0)o'fe6-osH W €Is Ia)(t,IJ. O'{!r*cf, ==oro*eo435'o8-* s.:b5<9.8=.(o0l 5='A E Fq8E=oh.3H8 d 8.FS e(aot|eA6ESE6-o3q(t=!,il;E-0qEg€HBo6-=g='O$lf=6o)d1'IOl mXTD=J!\1!F!TTFF!l aN \J r.fisa-8="oo=vra785'gr-=€T=-8 e*-nfflOi.-;=o,a9ind_.= I-Psettt o-: --rErr(o-t+Yo, -.r.J.A;B{qr=' Fl,_.q <rh g\#s?no3F€g-l ltJ -toooE -=qg?> =.o+tE -Tlde€- i,'r ;AHFo J/l€\- a+3t-tX' ,- G,6-SoH:,=f;n3o l-o,F"REg Qg--Fl'i.SrX -r*vBi;aHfitJ d.dq=6F(,(Jtt # frFlI - tvJJid i 3.'=0 ; 84t s k3*Hs8vrrl + Ttun (- ql ='.9 g FHn - !gom I v, t-= {ottt O A,. o1S ;bg gfo-N+ .-l AE"u-t ltjqt9'is(Jl (Jli3 ('rE!N)EBEEflB$EHE;EHgE15+ 5E;A?5 *Fr;i= F= qs is E=s rH:F n> d< <o 8?q E;= qd=s,il i=H'(+la *Ie;g il=3gi FFi'i3 6g -ag"i A.dd"e =g =B# J F-* z. do c)fu SsEa gH 7='= [ q] Eo-5A E:g 3o gx3 : 3t 3 Eo-'o- ? E = = nsg dq= + 31; r ) r q' -rrB ,* FE [ iliDa g jo- 3 q,_ 5 =-ro o g. -, b(--, 5 6' o{ FFO.-r=-r1''ol- mX(D=!9tNdFa: xuU qt -:.E,: ; E€ qx.-i e =.'nqgg=g3oqaLsE8-f, .-r.q3oAl '+r,Ef=-uo3-tl ='ED SIO'-='nJngs==Hc+rqPo, il'J a-to- 6'JrflIcn-{oz.C@fn E.-r'= O=.Lr1L^L^3 e NdH:+Ssq; ei$+iipg d . r+.= j, j{ 6_1il8 +*s3 4$n$ aCd+;St il Erl FI.rF t q, O X'€il qxaiat 8eg sHF EsF PHF Bsi g =E :1;.E Ad 3 a;< o'il gis di() q, =tnE =i ;3 iats = or gb'6-6;<=a9: *qFdE =o-6'E idPr8. F]cET*\Hfrod'TotJoGoE6oFL- 2A,cn v,F}/aJ;.r \.,\r/Ncn\JAl\) :4.No)--o) =o;oFI3oIoFntortDitE3oItI!D3otIIoEIoorlII.rEot-!-E iilNiSr{=ilO- ?v:{N{AEOt!t'ilNPar5{ar5oriDClalcottl5C)g5C-cl\)JrtNol\)N)v{mo';=FO!rJ@='O=!t o)=<sro\ooeoo!r=€qroaP-Egt!x+- $ {d-FJ1\TJVJ=!) o;'s5 5;i'il' fr or;.o E g=9 6 d(D $ o--'- d e.9! €5E ilRa o<.n =:5ii .F3O '-O+Jo.50)o*.$.3Eq*u,0/.a.='E8g+6'1tHEN5o(Dorosdd.€o6g66AJJoq)SB-(o=a-'o8+$oso.L,=.=(oo'J-oo=::.d=S.-rOE'fiE-P3A)ql(cIoCLoIf0)o-vom3oo3ottdoCNit@aoo0)o€o=q)o0)=o5o-5 5 3 q{ q;s & 5 $l q*t =. H 39 HgA-:: $ .NO J FF$<eo € $- 6sr'I d a6 €q6 g i-, 96g F g$ g.H"n F fi; *g; EEil + rg gtF gE -6Eu =g,E: oe* q*.q .=3+ 3oo cF= $-= =8F *o- i(aiS E*S ea'EJA€ge8odBsdog$or -6- do6o.osNqlNoNN.'vt{co'cr(Doa='n<o(D(-) ()o(D=o)3iOo)=(DOJC. Tror-5odo,-€o,(DPEo)a-=!x(Do-cpOJVtooEoBo=Eqtdvt(DVt='r5vt(')6'ail++*$11g 1iiE'i$ig*lFgailiiiI * -3: d E5c.P='$E E i3.= rno=6rr,o6 c5;E ct o-!O o -o-d = ds8= 5d; d' e6-a=tJf e E dI' J A>g *=='!4 o cLE''=^o, = cL:1+'< o (,t s. #Ed9 9ido-=,.t,Eq e3at-o= 6u5O=CgF fi;eH 31,FF 9lE ;3==o)* o- cto5 -.(DJdt^1 =E ;.a66^-v?.EEI 3'di ;'3'J_.J6'3sJod* il=tOOa/r=f=-6--5 Q*.=<o)o-l:rl!-tloNO13!fli,l-{ol=' 5 o-lJ.FslP &^ta) (r) 7tE'ugIJfo.t- vtlb3lool= =-o_5!Jb =IffiffiffiffitrHmu{rmnffirurroT$flrBrl-'H.g FgFIe8 6EE.:-o. Itg=eur-Ltait c-E3sFa-r)-t$rr+rf+.ooTT'oFlOJFTts.ots)TF*srgs*lnFnoE$g=&gr-l'4lia ro Ot5-u!o3s$sEgE36lr.iEX E.-l'6-EFTi$;gEBIJctEl3DFFgr*D"Fget3l,l=€ga*sot{L,FgsEyt;KEieifrr=3ogs-d':(lr(D3.Q!Qx-FtsIo,J-tn\tNorNon,Nc)o5.LCLo.+6otlDoo(Dt)o33o=eo,ri.oo'ggo,thott,go,o,FF[FEgFaFF3gIF€fiFiFg€Iis trE u?€ [$ tg EgSg3 F'Bs;?3 ff FAgls = 33;l ; fiEgaEiI s Elf,i * E$i38i* 3 x6F(Dorlrrqlo 3 {;= -:Io,(D3v,?<+8(1E3d3dE9.1s f=otda-of .^;DC1o=totso oo-T1OOr-foog, cE-'= oqd E8_+a@J hJ5_ X'sfooo-= q)<(/,d9.3 orQc) fo) +'<fU)o)o-c fo =.o-X o)3 [sogrc)foof€EooYhd(,)io 6tq-= x(o a-oi=l5'$ oo) -=3 *d!D -aoci$0:83oloEOEao(,(I)E-O-oqg-g-Jii'@@='8=qZ-oa:Jc)sqooof$eHt= liro 5tdr Pos *E3 ea: d='3 .-dE-o=.eroxooE4ooqlrooooao'oo!,CLooCL6'oJ!,oo.o!)ll"mzXoidos56'oa96=Y*dolaoao=.uoIIlug)o5o)o-o.6'58ro0,(oo@=;fooaoo-l"l lElllsN}JE5E(\ r,1 Spl5I ? a3Hfr r F;lgk *qEm ts *Ft0)qdbd egF-i EEleR s=leN ?5^ $3o=o- =.au,OEa€E&o(r,=fooa-oo-il TIP5 qEsEBa 9l*I -?16tsFIEor 13ale9log13(,)lo(D l:f- lcLO lq)JIl/,-a'loqE5'l-d198l=-r 16'=lo6lg=lc.ols<l-qE'd_l=o'-_a6a!ofag='ooof3=0)J0)o-o-o:o-A)\\)CDJNvvdm9o3NO\)coIN)$,gI$Le/c3lcq)coINN>dvozvc3l-ro-o-ofo-q)zc3ooa\'Ft\bNs.pf6_oooxfo€oo-oodoq.IfIo.Iz0)3o[\$N$0,1x\\RbF$ONc\sNsbNbNNo0)o oo3lCo)5t-o(o0)oo-!o-o)ozo)3!q$i)$$$$Rt,,ts\Nu\\^\tHEJo(o8cpc9..=NEe)@(hc\-vo-J-- ilnoth i-(Aslo,N$-1 5IYoR\tusNCNo,0'NL-e)AKN9NNFTIq)x€ooaok19o- lo-6lEl,l+e. tdl3l>lo\ lo-\t6si lEl^l+lo-l:ltol-tolfl*tal3lorlolot<loIt..otlJo=oT0r.a-o-gLI-\IIFSsftt4(e)ocza:+t&lEIJ(Dl=al-9 lol>lo-lo-l-tolalat^l+r. lo-{lF$ldl=t*l5lo)lf,lorlolot<loF<oa0)alolol=lG)lolat;lclolal*lolflalolololcl-t*lfl6lol-totololalo)l-z!t)3aNhtI\h..RDsNil'Ttq)xllJoJ(D\ttJ{I$.\\INBmIqr.o-o-IoU,9+{toNN\P\>Hdi..ololq)lilol6lo)kIrl0lololololf,l(I)lol^lorl€l0)l-to_lolo-HztI)3aN\\tA$sv-R\ERil-Tlo)x-tJoJ!q\N-.{I\t.\saINsmI0)o.o-daot'\>)\r\NN\.tS$Ul$\ololI€la3do-Ioo-=oo=o=.=o30))o-gag)o-0)=o)(ooo-@ccn.)oaomfoE=.aooo+.gJ(o(oo=o!U{Is\\\DJrt\$l*9Il!lrlols.lcLloloIEIEIElolal3lolo.lololcl3l(Dl=larlol=l*tol:IOItrt;l(Dlaltalolol=r_.lo1ololol!!lsllo e5=\=g g e g99=*EJgig g.a**E ls* ielg-iliEi,E$aiEiuiatu*g$r*g* + F Fq g$E g€** .d.B=.8. g il,€ il a al flFH 3FF' qEss$FligFi*'a1g. tr++;aa.€lii aEi+gaie=g$g$i ;g+*Fe!iE+;oom!{moz0ovmmg-{9oo3E0)fzo,3op\tF\\.Ia{N\tbnHl5\\lA(l\n9.(o)t\)c01'=.Joo-zo)3oU{Rn\,$\tN.Nv\OJoadaN\)t\)l" U,ovc=zNrnctoo=!zlrtU,zg@c@2nIaCNo!mn-{lot=lal=l{l-(r,E\=FtiODS"Q]B+t-[ElgE$;ls* $EltEiilfiFFIfftEulrg=$ldH $EIERNbo?roE*\-{tstr5FESiEfi;i'3l;gii;*E€igEiifiEiifiEEggggggigggg<t,E=.fo.oq)dq)dp.o,ooo.of:toao-c-JN'oo-c)o3Eo:foU'=.Jo=o'U,5'ago.A)ftrU':+5o6oc=fN'oo-oo3Eo,f.oU'Jo=.ioofoo)f'oodoc3U)ooo-trano-aq):]o-CN=.q)F5-4, =.;uri\ aT=.sdRz$HIeoNaNt-\Nt.r\R\NNoRN\,A$)Sc\atnlU)-l-{mo'nr\o199oocz-{o'Ttjol9o+Jood(oo.f(o='@-c3of€q,(hzq)3oom)*qoo-Eo6dof(ooo-ooo-o3oF;€aef;eg-;,En8oEr$oC)le9trgl(D5o0)=.N0)f.olo_fJ6't-o-o,o0)oJo0tJo1oooo-!oIDdoJodvato(t,o5ot_xfo€fto-Eoo-cooo-tlra!o9.do==ogo30)@dof=ogo)-tfo-€Joo-do-d:tgo)x(DofRzooa!cct6'!zo3oz.=o<isf,, I<=sd>6'l-f,)mtlrxop.f;$od.dt)q.frc)o3=a;g =A96F=ssa I€.IPoat X ctqlotio Poo@NoNoc)o33-o'9.ofz9IINo,N5cr)o"tntt ' =IoxtrFODs8rnD1=o3oec(aD-{3oin-rOIOTStt l\Oirr*t$il*E*Ess$Jssl3-r5tSS$E=8rgI- l--{Joo)6')ro=coo-Jo9..(oJ0)cdct!!.o€;oaoa)ID!?}.s^rlejg$IiIE3f,l$EliiiiBgEigEEi+$IgF$ggEigiig***E,**cJo=.Noa.U)(ofs\qcn$$^DRAa-.{-.{mo'Tls01.}oocz+o'Tlplit-.{5ood(cIo.=(o)(ttac3o=€qt@=oo)aNll,doJo-fJ6'Io.0)oJi!)3oo{5oao(t,(oEda-cooo-r0)=oo)zft)3oomf=ooaEoil=iofoo-qood3oct3oo)J(nofatJo6'g)tl\pociJg,.'(Dal1(Dr9trofforl,=.foo-zot3ooo33aoo)mx!d9oJTt(.,F'zo+narnt-(DomN)ol.tlp;?9,^)0)cd-@'=(ofoo)=.Noo-o@Jo0f,l?1e=oooooaEo-otdoJof-vEodofqt_x5o€ftoE(Doido:tf.og)f.o0)U'do4=roo)eo_fqt)o-€)oo-do-dJoo)i(ort'osaAo-Yz$- 3/\o$eFP-\lsl$lIININtbtsh6i9f.+9' to,! Il?".'"P"i€oo3d;g =fr96d=m9Q Ii roL=qFH"SFago@NoNo,c)o=369..o5z9IIJ\)c')N5o, l<lmlvITlot>l-{lolzlol'r'rlml=IEl|-lol=lmlzl{lmlr-loIEl|.l{t<lrrlolvl=stTIbr-EESB|Tt6lilrn:Tr\< rTiNltr\+90.:joF,;SF$$I:Qd+$U<bF*ttFcST6s&dNTD(,E;(alilt:obdoil'11 IiTeqsgl=$QdnsgatE$\otrr-g=ST<Eo=$n1E8sI:Ical$u-iO};\:{aoi ct,rn>(, r-B;=ts(r=<cNT-rno90 :.1 9St' I S^,) l\)j +giglaggEgggglsg51iffi*gEfi13ga gEiIIEEi3EEgE[E*gEs$ *g 5 sg€=€ r H e Eg3eo q il t q#s*' s q fi q3treaFggE+Bg a * g gsq F ; a g =is''cJo=.Noo-all=.foo-z0)3oo{{mo'noocz+o'rlcJti9'-{Joo'6(o9.f(o5'@ac3of€o)@=o0)-N0)4of,oPJ-a'l-o-oltot0t)o1d=oo-o=.=oa-z0)3ooo3=.aa6'fmxE-o9$Nzo-{namr(Doms$sSilF$b\Ahht,/\6r\s\fltozo)3oom:t3oo-aot\)-o)ooo(D3(Dg3oTDfootratf9..ofI)_Eoao)ooo-tro:fol\)olpIP;oE(D-@ofL(offI)c-o6'oa.J(o)oq)=.Noo-tl,@oo,3oo9Ioa1Cdo-cooo-Ido_a-fI0)d'3-olo)(=(+thtz-OJsr,3JU):trtAtrilO9tt.lfoooaq)@d(DEI65ae.I:0)fo-c)o3=uK=I 6',rm9Qi no;'e ts-v'oF'oo _'oo@NoNoo33.69.oz;-NO)N5O)o""."' ztr:tEo.)9f\5hr3\ -6'Ni\Ni;\*\N\l-\)w{S.\('lNERil()an-3i*eAP'v\Ej'N3)3t,e@=oo9o)o@5'ecofI ! n *3F #aoF = E+ .3rs€l*F3 iE €Eelseggtg*g'HeE$ i ; Fi39ifi € d€EBig B I€3ilB E3gs[B€a3€94$ = E$fggE I $;*6a$ g Ia*g; il EiAeE ! t5 qp.Y r .3O*v I c ^Sgal 3 ;3F{l $ *wv.l\46-(to9.otc3B6!0)f3j=It9EEFf 6 <43ogig5YO@tNa@o3i68EaPrint or type.See Specific lnstructions on page 3.$q;Fggg$g .gflg?F: gs-6 fgs: E€ qsE = E q='5g+ $;FgF3 q,g #1e; 3$€:=o qf,Epei Hga?e E*84ssraEiri;a€.s t:rY:tt *qtF$ ;39;g E'sAgFg; i rq;* FiFiEgeEEEgatil;€EsiE:"gAiq+g5rsEEFEE'FggLd€ @- B o'6 tBgP go D6aEa=+cI=:gilqg$3;gagEEEilqE g EisEgg$iEi*sE *i gggEgEBSiii +ag-'E qdo d *o= o z.f6 E ;5.h=oJo=o!)f=(Ddoo5o-CLdofo.sDoc$o5o6llE.do.o5(Do(Da6'D6':c'c3coEdEioocoodoI7ao(DJofaao6'foo-t!taq)(Do6NNiEEiEEEIE3EIg,i$'g*i,3,gg Ee5 i*'3glEg$*-ilg*oo$EseEg$E$s$fleEgE$g$EixgE;EEgF'g gEIEFilEEi$'a$Esi ;s s:* 5 q F(D6 Y'= .3,J.9 o 3' (oi* Ei ef,F g F A€iFEEisg*Aesae ge ?i:5': E - g 6' (o e(OJ = ai:t : !)-g gs U -{Yoo-gFl=IFF=. -t,{ 6'E 9an ='os =rt5=s:.3r.d ctoi o!b {{=' !t o-5 =x:CEAoQi o6ioirfDd=t2C)5' !,!.;iiog=6'onNr$\70t.ttnh\$N6fit\\(\\c\oo3oIooocaoogo.odlo3oooof,o!oo1otD3oDtoooCLdo8da-.ct <aE oaE3*OI5:r=l9o*!o:O=i'oo=o a53F6 3'C9gi@ =o9gau --6DXO@;d@ =.O@Ao=.EOE.ago€@*oomo3E!o66ooo@oJom86o3a!o6'ft19+o3TIodttoal@gFaIeB6assgn3B,ooaIa9.=oo*.o53g3Bo!0tfc (t,i"EE}E650v-oooY\oDz9oNoxao5€I(o@soNo19 1 August 2, 2022 Response to the City of Clearwater’s Request for Proposal #38-22 Fixed Base Operator (FBO) Services – Clearwater Airpark Submitted By: Clearwater BlueSkies Inc. Terry Couto President, Clearwater BlueSkies Inc. terry.couto@yahoo.com 727-492-7417 2 TAB 1 – Letter of Transmittal Clearwater BlueSkies Inc. (“CBI”) proposes to provide the services outlined in the City of Clearwater’s (“City”) June 29, 2022 Request for Proposal #38-22 (“RFP”) regarding FBO Services at Clearwater Airpark (“Airpark”). CBI was formed for the purpose of responding to the RFP. It is owned by Terry Couto and CBI will become active if and when the RFP is awarded. Terry Couto is a financially secure and experienced business executive. He is an instrument rated private pilot and airplane owner with a passion for aviation. He has extensive experience starting, managing and growing companies. He is also a real estate investor and angel investor in several startup companies. Terry will provide deep financial support and management expertise to CBI. Terry will hire Abe Alibrahim to serve as the full-time manager of the FBO. Abe is a pilot and FBO operator, with over 30 years of experience in the aviation industry. For the last 23 years, Abe has been providing general aviation services to the public, including developing, owning, and managing FBOs for the last 18 years. Abe has over 8,700 of flight time and over 30 years of flying and flight instructor experience. Abe is in the process of selling his FBO real estate in Tuscaloosa Alabama and will be moving to the Clearwater area for his wife to work on her PhD at USF. Tab 5 of this proposal outlines an expected initial 5 year lease term with subsequent 5 year renewal options for up to 30 years. However, CBI saw the Youtube video of the 5/4/22 Clearwater Airpark Advisory Board committee meeting where Eric Gandy (at around the 20 minute mark) explained that the City is required to issue this RFP but expects to extend the current lease with David King for 1 year while it assesses how the City runs the Airpark. If for any reason the lease is not extended with David King (e.g., if David King does not want to move forward for another year, or if the City would like a new player that would help facilitate discussions of possible changes), then CBI is willing to assume the current lease from David King for one year, subject to the reasonable cooperation of CBI, the City and David King for a smooth transition. The combination of Terry’s business expertise and Abe’s business and FBO management experience will create a powerful team for fulfilling the services outlined in the RFP. Both Terry and Abe are excited about the opportunity to amicably transition and improve the FBO operations at the Airpark, which is a valuable resource to the residents of Pinellas County. Terry Couto the City’s key contact person at CBI. His contact information is: Terry Couto 119 Phillips Way Palm Harbor, FL 34683 cell: 727-492-7417 terry.couto@yahoo.com 3 TAB 2 – Demonstrated Experience of Company and Project Personnel As previously explained, CBI was formed for the purpose of responding to the RFP. It is owned by Terry Couto and CBI will become active if and when the RFP is awarded. Terry would initially capitalize CBI with $300,000 of cash/equity to ensure that working capital is more than sufficient for the operation of the FBO. Terry is a financially secure and experienced business executive, entrepreneur and instrument rated private pilot who rents a hangar at the Airpark for his Cessna T182T airplane. He is an owner/partner of Clearwater based consulting firm Newbold Advisors LLC, but is retired from day to day operations. Terry has over 30 years of experience in the mortgage and banking industries and served as CFO of four large companies. He is also a real estate investor and angel investor in several startup companies. Terry will provide deep financial support and management expertise to CBI. Terry will hire Abe Alibrahim to serve as the full-time manager. Abe is a pilot and FBO operator, with over 30 years of experience in the aviation industry. For the last 23 years, Abe has been providing general aviation services to the public, including developing, owning and managing FBOs for the last 18 years. Abe has over 8,700 of flight time and over 30 years of flying and flight instructor experience. Abe is in the process of selling his FBO real estate in Tuscaloosa Alabama and will be moving to the Clearwater area for his wife to work on her PhD at USF. Again, the combination of Terry’s business expertise and Abe’s business and FBO management experience will create a powerful team for fulfilling the services outlined in the RFP. CBI is also willing to hire some of the existing staff now working for David King at Clearwater Airpark, inc., subject to approval from David King. Resumes for Terry Couto and Abe Alibrahim will accompany the RFP submission. 4 TAB 3 – Project Methodology, Operations and Integration Plan If awarded the RFP, CBI would work with the existing FBO manager, Clearwater Airpark Inc. (“CAI”) to provide for a smooth transition, particularly as it relates to services provided to Airpark tenants and the City. CBI is willing to purchase some CAI assets, if applicable, and hire some of CAI’s employees. CBI will strive to provide a very high level of customer service to all of its ‘customers’, including Airpark tenants, visiting pilots and passengers, the general public, the City, and people in nearby neighborhoods. In addition, CBI will think “safety first” to govern every decision that is made. Some ideas to generate higher value and enhance the safety of aviation related activities include: • CBI believes it would be beneficial to get input/approval from relevant constituents and prepare a document that would: a) describe the customary traffic pattern practices that should be used for the Airpark, and b) explain the key Tampa and St. Pete Clearwater airport airspace boundaries that are very close to the Airpark. Doing so would improve safety for both Airpark tenants and pilots that don’t have much experience flying in and out of the Airpark. • CBI would create a quarterly newsletter for Airpark tenants to facilitate communication and foster a better sense of community. • Bring more attention to and increase participation in the existing Airpark Advisory Board meetings. • Make the Airpark more inviting and beautiful. The main sign needs to be replaced and new landscaping would also improve the look of the Airpark. The pilot lounge in the terminal building could also be modernized with a new computer and flat screen TV. • Hold safety seminars at the Airpark for Airpark tenants and other pilots. Such presentations are routinely done at other airports by organizations such as the FAAsafety.gov team members. • CBI believes that it would make sense to encourage and facilitate aviation related businesses to move into the vicinity of the airpark. o While there is currently little to no space to accommodate companies at the airpark, there is a lot of industrial space nearby. We have not given a lot of thought on how to accomplish this but many other airports are surrounded by aviation related businesses. More economic activity in the area would be helpful to create jobs and increase tax revenue for the City. o CBI doesn’t know the zoning issues or feasibility but wonders whether it would be possible to convert some of the T Hangars to leases for aviation related businesses (e.g., maintenance services or avionics sales/service) instead of just airplane storage. • CBI also strongly believes that it would make sense to introduce private funding of capital improvements into the current structure where everything is funded with government dollars. For example, if the City would allow long-term (e.g., 20 or 30 year) leases for certain parcels of land, then it would be economically feasible for private companies to pay for improvements and have a positive return on investment. This approach could work for a self-service fuel option, the possible new T hangars outlined in the February 2020 “Final Airpark Layout Plan”, and other improvements, especially the possible development of some of the land now occupied by the Landings golf course. Terry Couto has a lot of real estate, deal-making, and financing experience and is willing to work with the City on a plan to explore such private development. In fact, CBI is very interested in being an investor in such projects. 5 As requested in the RFP, below are some thoughts about the scope of each of the required Aeronautical Activities: Rental of hangar and tie down space. It would be helpful to improve the transparency of the “first come/first served” waiting list for hangars and tie down spaces. Sale of aviation petroleum products. A sore point for many Airpark tenants is the high cost of fuel. CBI will conduct regular surveys of fuel prices at nearby airports and include them in the quarterly newsletter. CBI will strive to have competitive pricing on fuel and may create a type of fuel club for Airpark residents to encourage them to buy fuel at their home airport. CBI thinks it would be beneficial to have a self-service fuel option but realizes that there are space and capital constraints that would have to be worked out. Aircraft Rental. CBI expects to renew the sublease for Tampa Bay Aviation, subject to negotiation of any key material terms other than rental rates. Repair and maintenance of airplanes. CBI also expects to renew the sublease for Bender Aviation Services, subject to negotiation of any key material terms other than rental rates. Regarding CBI’s approach to balancing the intensity of aviation activity at the airpark with safety and expectations of the neighborhoods surrounding the airpark: • CBI deeply understands that people in the neighboring communities often complain about noise levels generated from the airpark. Receiving those complaints is surely a sore spot with City employees. CBI believes that limiting, or possibly curtailing, the number of helicopters operating at the airpark would help to alleviate the noise. • CBI does not know how complaints are handled today but thinks that it would be beneficial to: a) give neighbors a formal way of submitting complaints, b) track and report on those complaints, and c) communicate with some of the neighbors when practical so they at least feel like their complaints are being heard. • CBI will attempt to monitor whether pilots are following the noise abatement rules. If pilots are found to have violated those rules, CBI will contact the pilots and explain the issues. 6 TAB 4 - References References for Terry Couto: Larry Spangler (a former co-worker at GE Capital. CFO at several Newbold Advisors’ clients over many years) CFO, Computershare Loan Services 8800 Bay Meadows Way W, Suite 300, Jacksonville, FL 32256 Larry.spangler@sls.net 817-807-1934 Tim Gaven (one of Terry’s partners at Newbold Advisors. personal and business relationships for over 17 years) Partner, Newbold Advisors LLC 412 Whitewood Road Union NJ 07083 tgaven@newboldadvisors.com 908-265-3072 References for Abe Alibrahim: Charles Welden, President/Owner (an FAA examiner and flight school owner with deep business history with Abe in Alabama for last 20+ years) WaterWings Flight Training Center Shelby County Airport 265 Weather Vane Road, Calera, AL 35040 iflywet@gmail.com 205-651-7000 Andy (and Gale) Fortson (7 year business relationship, including aircraft sales and flight training) President-General Manager, Dexter Fortson Associates, Inc. 910 Ploof Drive Hueytown, AL 35023 afortson@DFA-INC.com 205-531-9037 7 TAB 5 – Compensation to the City As noted in Tab 1, CBI expects the City to extend the current lease with David King for 1 year while it assesses how the City runs the Airpark. If for any reason the lease is not extended with David King (e.g., if David King does not want to move forward for another year, or if the City would like a new player that would help facilitate discussions of possible changes), then CBI is willing to assume the current lease from David King for one year, subject to the complete cooperation of CBI, the City and David King. Notwithstanding the above comment, the proposed monthly rental payment to the City by CBI is as follows: 1. Monthly rent of $30,000* from December 1, 2022 though December 31, 2023. That is a $1,544.51 per month, or 5.4%, increase over the current monthly rent of $28,455.49. 2. In an effort to keep end user gas prices low, CBI proposes to continue with the same flowage fee arrangement, which CBI understands to be $.10 per gallon for the first 90,000 gallons per year and $.20 per gallon above 90,000 gallons per year. ** the monthly rent is subject to adjustments for “items to be negotiated” as outlined in the RFP documents. One very likely adjustment is for costs to be paid by the Lessee for after- hours security. If CBI’s understanding is correct, the City pays for the enhanced security now but wants the new Lessee to pay for after-hours security going forward. Addendums 1 and 2 address this. Similar to other changes discussed in the RFP that will be “subject to negotiation”, it would be unfair to impose new costs on the current and/or future lessee without making an adjustment to the rent paid. Assuming at least a 5 year term, CBI is also willing to invest $20,000 in capital expenditure enhancements on items such as: • Attractive new sign by the Hercules road entrance. • New/enhanced landscaping. • Improvements to the FBO/Terminal building (e.g., new computer(s), new TV(s), paint, and carpet). CBI is willing to execute a lease with an initial 5 year lease term and subsequent 5 year renewal options for up to 30 years (as described in Addendum #1). The estimated value to the City for the initial 5 year term is summarized in the following table, assuming the following: • A 2% CPI rent increase each year beginning January 1, 2024 • Flowage fees based on 11,000 gallons per month of fuel and a 3% increase in the number of gallons sold effective December 1 each year. • These numbers exclude adjustments to rent for items to be negotiated, including after-hours security to be paid by the Lessee, as discussed in ** above. 8 Rent/year Cumulative Rent Flowage Fees/year Cumulative Flowage Fees Total City Proceeds Per Year Cumulative Total City Proceeds Year 1 360,000$ 360,000$ 17,400$ 17,400$ 377,400$ 377,400$ Year 2 366,600$ 726,600$ 18,192$ 35,592$ 384,792$ 762,192$ Year 3 373,932$ 1,100,532$ 19,008$ 54,600$ 392,940$ 1,155,132$ Year 4 381,411$ 1,481,943$ 19,848$ 74,448$ 401,259$ 1,556,390$ Year 5 389,039$ 1,870,981$ 20,713$ 95,161$ 409,752$ 1,966,143$ The total estimated value to the City over 5 years will be $1,986,143 if the $20,000 of capital improvements are added to the rent and flowage fees to be paid. TAB 6 – Other forms The 7 forms required in this section of the RFP will be submitted online along with this proposal. EXHIBIT #2 Final Airpark Layout Plan February 2020 Drawing Set and Narrative Report for the Clearwater Airpark Prepared for: City of Clearwater Marine and Aviation Department 25 Causeway Blvd. Clearwater, FL 33676 727.462.6954 Prepared by: AECOM  7650 W. Courtney Campbell Causeway  Tampa, FL 33607-1462 City of Clearwater ii Clearwater Airpark Layout Plan TABLE OF CONTENTS Section Page 1.0 AVIATION ACTIVITY FORECASTS .............................................................................1-1 1.1 Introduction .......................................................................................................1-1 1.2 Overview ...........................................................................................................1-1 1.3 Aircraft Operations Forecast .............................................................................1-1 1.3.1 Itinerant & Local Operations Forecast ...................................................1-3 1.3.1.1 Air Charter / Air Taxi Operations ..............................................1-4 1.3.1.2 General Aviation Operations ...................................................1-4 1.3.1.3 Military Operations ..................................................................1-4 1.3.1.4 Instrument Operations.............................................................1-4 1.4 Based Aircraft Forecast .....................................................................................1-5 1.4.1 Aircraft Fleet Mix ...................................................................................1-6 1.5 Critical Aircraft ...................................................................................................1-8 1.6 Operational Peaks ............................................................................................1-8 1.7 Forecast Comparison to FAA TAF .....................................................................1-9 2.0 AIRPARK DEMAND / CAPACITY ANALYSIS AND IDENTIFICATION OF FACILITY DEVELOPMENT NEEDS ............................................................................2-1 2.1 Introduction .......................................................................................................2-1 2.2 Critical Aircraft ...................................................................................................2-2 2.3 Airside Facilities ................................................................................................2-3 2.3.1 Runway System ....................................................................................2-3 2.3.2 Number of Runways ..............................................................................2-4 2.3.3 Runway Length Requirements ..............................................................2-4 2.3.4 Runway Geometry and Safety ...............................................................2-4 2.4 Taxiway System ................................................................................................2-6 2.4.1 Taxiway Design .....................................................................................2-7 2.4.2 Taxiway Configurations ..........................................................................2-9 2.4.3 Pavement Condition ..............................................................................2-9 2.4.4 Navigational Aids ................................................................................. 2-10 2.5 General Aviation Facilities ............................................................................... 2-11 2.5.1 Aircraft Parking & Storage ................................................................... 2-11 2.5.1.1 Aircraft Hangars .................................................................... 2-11 2.5.1.2 Aircraft Parking Apron ........................................................... 2-12 2.5.2 Terminal............................................................................................... 2-13 2.5.3 Vehicle Parking.................................................................................... 2-13 2.6 Support Facilities ............................................................................................ 2-14 2.6.1 Airport Maintenance ............................................................................ 2-14 2.6.2 Fuel Storage ........................................................................................ 2-14 2.7 Land Use ........................................................................................................ 2-15 2.8 Summary of Recommendations ...................................................................... 2-16 3.0 ALTERNATIVES ANALYSIS ........................................................................................3-1 3.1 Introduction .......................................................................................................3-1 3.2 Evaluation Criteria .............................................................................................3-2 3.3 Development Constraints ..................................................................................3-2 3.3.1 Infrastructure Constraints ......................................................................3-3 3.3.2 Environmental Constraints ....................................................................3-3 3.3.3 Operational Constraints .........................................................................3-3 City of Clearwater iii Clearwater Airpark Layout Plan 3.4 Development Alternatives .................................................................................3-4 3.4.1 T-Hangars .............................................................................................3-6 3.4.1.1 Alternative 1 ............................................................................3-6 3.4.1.2 Alternative 2 ............................................................................3-7 3.4.1.3 T-Hangar Alternatives Evaluation ............................................3-8 3.4.2 Conventional Hangars ...........................................................................3-9 3.4.2.1 Alternative 1 ............................................................................3-9 3.4.2.2 Alternative 2 ............................................................................3-9 3.4.2.3 Alternative 3 ............................................................................3-9 3.4.2.4 Conventional Hangar Alternatives Evaluation ........................ 3-10 3.4.3 Terminal............................................................................................... 3-11 3.4.3.1 Alternative 1 .......................................................................... 3-12 3.4.3.2 Alternative 2A ....................................................................... 3-13 3.4.3.3 Alternative 2B ....................................................................... 3-14 3.4.3.5 Terminal Alternatives Evaluation ........................................... 3-15 3.4.4 Navigational Aids ................................................................................. 3-15 3.4.5 Recommended Development Plan ...................................................... 3-17 3.4.6 Land Use ............................................................................................. 3-18 4.0 FACILITIES IMPLEMENTATION PLAN .......................................................................4-1 4.1 Introduction .......................................................................................................4-1 4.2 Project List and Descriptions .............................................................................4-1 4.2.1 Airfield Projects .....................................................................................4-1 4.2.1.1 Relocate Taxiway A6 ...............................................................4-1 4.2.1.2 Construct Blast Pads ..............................................................4-1 4.2.1.3 Property Acquisition at Runway 34 End ..................................4-1 4.2.1.4 Avigation Easement for Parcels within Runway 34 RPZs ........4-2 4.2.1.5 Avigation Easement for Parcels within Runway 16 RPZs ........4-2 4.2.2 Terminal Projects ...................................................................................4-2 4.2.2.1 Construct New Terminal ..........................................................4-2 4.2.2.2 Expand Vehicle Parking Lot ....................................................4-2 4.2.3 General Aviation Projects ......................................................................4-2 4.2.3.1 Replace Shade Hangars with T-Hangars ................................4-2 4.2.3.2 Expand Transient Aircraft Parking Area ...................................4-3 4.2.3.3 Reconstruct Transient Aircraft Parking Area ............................4-3 4.2.3.4 Construct New Conventional Hangar and Apron .....................4-3 4.2.3.5 Rehabilitate Existing Tampa Bay Aviation Hangar Apron .........4-3 4.2.3.6 Rehabilitate Existing Taxilanes (Row K and Transient access) 4-3 4.2.3.7 Construct New T-Hangar on Existing Row J Parking ...............4-3 4.2.3.8 Rehabilitate Row J and Row I Taxilanes ..................................4-3 4.2.3.9 Reconstruct Existing Bender Aviation Apron ...........................4-4 4.2.3.10 Rehabilitate Existing T-Hangar Taxilanes ................................4-4 4.2.3.11 Reconfigure Aircraft Parking Area ...........................................4-4 4.2.3.12 Construct New Conventional Hangar, Access Taxiway, and Apron ......................................................................................4-4 4.2.3.13 Construct New T-Hangar and Taxilanes ..................................4-4 4.2.4 Support Projects ....................................................................................4-4 4.2.4.1 Install Rotating Beacon ...........................................................4-4 4.2.4.2 Construct Maintenance Shed ..................................................4-4 4.2.4.3 Security Upgrades ..................................................................4-5 4.2.4.4 Airfield Lighting Update ...........................................................4-5 4.3 Project Cost Estimates ......................................................................................4-5 4.4 Project Phasing .................................................................................................4-6 City of Clearwater iv Clearwater Airpark Layout Plan 4.4.1 Short-Term Projects ...............................................................................4-8 4.4.2 Intermediate-Term Projects....................................................................4-9 4.4.3 Long-Term Projects ............................................................................. 4-10 5.0 CAPITAL IMPROVEMENT PHASING PLAN ...............................................................5-1 5.1 Introduction .......................................................................................................5-1 5.2 Airport Development Plan .................................................................................5-1 5.3 Funding Sources ...............................................................................................5-3 5.3.1 State Funding Program .........................................................................5-3 5.3.2 Local Funding ........................................................................................5-4 5.4 Pavement Maintenance Plan ............................................................................5-6 5.5 Financial Plan Recommendations .....................................................................5-6 5.5.1 Airport Revenue Opportunities ..............................................................5-6 5.6 Airport Development Recommendations ...........................................................5-7 5.7 Continuous Planning Process ...........................................................................5-7 5.8 Conclusion ........................................................................................................5-8 List of Figures Figure 1.1 Aircraft Operations Forecasts............................................................................1-3 Figure 1.2 Based Aircraft Forecasts ...................................................................................1-6 Figure 1.3 Based Aircraft Fleet Mix Forecast .....................................................................1-7 Figure 2.1 FAA Taxiway Design Groups .............................................................................2-3 Figure 2.2 Existing Aircraft Parking Areas ..........................................................................2-8 Figure 2.3 Non-Standard Taxiway Configurations ..............................................................2-9 Figure 2.4 FDOT 2015 Pavement Condition Report ...........................................................2-9 Figure 3.1 Development Constraints ..................................................................................3-3 Figure 3.2 Existing Hardstand Parking Areas .....................................................................3-4 Figure 3.3 Standard Recommended Improvements ...........................................................3-5 Figure 3.4 T-Hangars - Alternative 1 ..................................................................................3-6 Figure 3.5 T-Hangars - Alternative 2 ..................................................................................3-7 Figure 3.6 Conventional Hangar Alternative Locations .......................................................3-9 Figure 3.7 Terminal Area .................................................................................................. 3-11 Figure 3.8 Terminal Expansion - Alternative 1 .................................................................. 3-12 Figure 3.9 Terminal Expansion - Alternative 2A ................................................................ 3-13 Figure 3.10 Terminal Expansion - Alternative 2B ................................................................ 3-14 Figure 3.11 Typical Beacon Towers ................................................................................... 3-16 Figure 3.12 Recommended Development Plan .................................................................. 3-17 Figure 3.13 Existing On-Airport Land Uses ........................................................................ 3-18 Figure 3.14 Potential Future On-Airport Land Uses ........................................................... 3-19 Figure 4.1 Preliminary Phasing Schedule for CIP Projects .................................................4-7 Figure 4.2 Short-Term Project Locations ............................................................................4-8 Figure 4.3 Intermediate-Term Project Locations .................................................................4-9 Figure 4.4 Long-Term Project Locations .......................................................................... 4-10 List of Tables Table 1.1 Aircraft Operations Forecast for Clearwater Airpark ..........................................1-2 Table 1.2 FAA Terminal Area Forecast Aircraft Operations by Category and Type ............1-4 Table 1.3 Itinerant vs. Local Aircraft Operations ................................................................1-4 City of Clearwater v Clearwater Airpark Layout Plan Table 1.4 Based Aircraft Forecast .....................................................................................1-5 Table 1.5 Aircraft Fleet Mix Forecast ................................................................................1-7 Table 1.6 Operational Peaks ............................................................................................1-9 Table 1.7 Summary of Aviation Activity Forecasts ........................................................... 1-10 Table 1.8 Comparison of Derived and FAA TAF Forecast ............................................... 1-11 Table 2.1 Runway Design Code Classifications ................................................................2-2 Table 2.2 Wind Coverage .................................................................................................2-4 Table 2.3 Existing Runway Design ...................................................................................2-6 Table 2.4 FAA Taxiway Standards ....................................................................................2-7 Table 2.5 Aircraft Parking and Hangar Storage Requirements ........................................ 2-11 Table 2.6 GA Terminal Building Size Recommendation .................................................. 2-13 Table 2.7 GA Terminal Vehicle Parking Space Recommendations .................................. 2-13 Table 2.8 Fuel Storage Capacity Recommendations ...................................................... 2-15 Table 3.1 T-Hangar Alternatives Evaluation ......................................................................3-8 Table 3.2 Conventional Hangar Alternatives Evaluation .................................................. 3-10 Table 3.3 Terminal Alternatives Evaluation ..................................................................... 3-15 Table 4.1 Short-Term Projects and Estimated Costs .........................................................4-8 Table 4.2 Intermediate-Term Projects and Estimated Costs ..............................................4-9 Table 4.3 Long-Term Projects and Estimated Costs ....................................................... 4-10 Table 5.1 Financial Development Plan Over 20 Years ......................................................5-2 Table 5.2 Pavement Maintenance Schedule .....................................................................5-6 City of Clearwater 1-1 Clearwater Airpark Layout Plan Section 1.0 AVIATION ACTIVITY FORECASTS 1.1 Introduction The City of Clearwater (“City”) is updating the Airport Layout Plan (ALP) and Capital Improvement Program (CIP) for the Clearwater Airpark (CLW or Airpark) based on existing and anticipated demand. The Airpark has experienced increasing demand for use of their facilities over the past few years and has identified an immediate need for additional and/or improved facilities, including aircraft storage and terminal facilities. Accordingly, a new forecast of aviation activity levels was developed to serve as the basis for identifying the facilities required in the near-term (0-5 years), intermediate-term (6-10 years), and long-term (11-20 year) planning periods. 1.2 Overview Accurate historical data regarding the number of operations conducted at CLW is not available. However, CLW has determined that the forecasts developed by the Florida Department of Transportation (FDOT) provide a reasonable outlook of aviation activity at the Airpark. The existing FDOT forecasts were developed in 2015 for the planning period from 2016-2035 as part of the Continuing Florida Aviation System Planning Process (CFASPP). Since the 20-year forecast planning period for this ALP Update is 2018-2038, forecasts for the 3 years between 2036-2038 were projected based on the FDOT’s Average Annual Growth Rate (AAGR) of 1.00% for aircraft operations and 0.51% for based aircraft. The FDOT’s forecast provided the basis for additional aviation activity forecasts developed for CLW, including: • Itinerant versus local operations; • Instrument operations; • Fleet mix (aircraft type); and • Operational Peaks. All forecasts have a degree of error from the actual activity levels that occur after their publication. Therefore, the forecasts presented in this section should be reviewed with that fact in mind. 1.3 Aircraft Operations Forecast The FDOT forecast of aircraft operations, including projections for 2036-2038 developed for this ALP Update, are summarized in Table 1.1. The Federal Aviation Administration (FAA) January 2018 Terminal Area Forecast (TAF) for CLW is also provided for reference. However, the FAA TAF does not include any growth in aircraft operations and therefore, was not used for the purposes of these forecasts. City of Clearwater 1-2 Clearwater Airpark Layout Plan Table 1.1 Aircraft Operations Forecast for Clearwater Airpark Year Historical FAA TAF FDOT1 2014 50,590 50,590 2015 51,096 50,590 2016 51,607 50,590 2017 52,123 50,590 2018 50,590 52,644 2019 50,590 53,171 2020 50,590 53,702 2021 50,590 54,239 2022 50,590 54,782 2023 50,590 55,330 2024 50,590 55,883 2025 50,590 56,442 2026 50,590 57,006 2027 50,590 57,576 2028 50,590 58,152 2029 50,590 58,733 2030 50,590 59,321 2031 50,590 59,914 2032 50,590 60,513 2033 50,590 61,118 2034 50,590 61,729 2035 50,590 62,346 2036 50,590 62,970 2037 50,590 63,599 2038 50,590 64,235 Average Annual Growth Rate Short-term (2018-2023) 0.00% 1.20% Intermediate-term (2024-2028) 0.00% 1.00% Long-Term (2029-2038) 0.00% 1.00% Change (2018-2038) 0.00% 23.24% Source: FDOT (2015); FAA TAF (2018) 1 forecasts for years 2036-2038 projected based on FDOT 20-year AAGR for period 2016-2035 City of Clearwater 1-3 Clearwater Airpark Layout Plan Figure 1.1 Aircraft Operations Forecasts Source: FDOT (2015); FAA TAF (2018) 1.3.1 Itinerant & Local Operations Forecast Aircraft operations are defined as the number of arrivals and departures from the airport, including touch and go’s. These operations are categorized as either local or itinerant. • Local operations are those performed by aircraft that are based at the airport and that operate in the local traffic pattern or within sight of the airport • Itinerant operations are operations performed by an aircraft that lands at an airport, arriving from outside the airport area, or departs an airport and leaves the airport area or local airspace. Aircraft operations are also further classified by the type of user such as Air Carrier, Air Charter/Air Taxi, GA, and Military. The FDOT FASP provides an overall forecast of aircraft operations but does not separate the category of operations or the user. Therefore, for the purposes of this analysis, the percentages used in the FAA TAF and summarized in Table 1.2 were used. Table 1.3 summarizes the forecast of local and itinerant aircraft operations in 2018 and at the end of each planning period. 30,000 35,000 40,000 45,000 50,000 55,000 60,000 65,000 70,000 Aircraft OperationsHistorical FAA TAF FDOT City of Clearwater 1-4 Clearwater Airpark Layout Plan Table 1.2 FAA Terminal Area Forecast Aircraft Operations by Category and Type Itinerant Operations Local Operations Percentage of Total Air Carrier Air Taxi GA Military Total GA (Civil) Military Total 0.0% .06% 9.96% .05% 10.07% 89.93% 0.0% 89.93% Source: FAA TAF (2018) Table 1.3 Itinerant vs. Local Aircraft Operations Year Itinerant Operations Local Operations Total Air Carrier Air Taxi GA Military Total GA (Civil) Military Total 2018 0 31 5,245 25 5,301 47,343 0 47,343 52,644 2023 0 33 5,512 25 5,570 49,760 0 49,760 55,330 2028 0 34 5,794 25 5,853 52,299 0 52,299 58,152 2033 0 36 6,089 25 6,151 54,967 0 54,967 61,118 2038 0 38 6,400 25 6,463 57,772 0 57,772 64,235 Source: FDOT (2015); FAA TAF (2018) 1.3.1.1 Air Charter / Air Taxi Operations Air taxi activity includes operations regulated by the FAA under Federal Aviation Regulations (FAR) Part 135 such as on-demand passenger service (charter and fractional), small parcel transport (cargo), and air ambulance activity. Air taxi activity at CLW currently includes occasional charter and air ambulance flights. 1.3.1.2 General Aviation Operations General Aviation (GA) is the term used to describe a diverse range of aviation activities including all segments of the aviation industry, except for commercial air carriers and military. GA includes common activities such as pilot training, recreational flying, agricultural applications, medical support, and other business and corporate uses. General aviation aircraft can range from small glider and single engine aircraft to large turboprop and jet powered aircraft. In fact, some larger commercial airline aircraft models such as the Boeing 737, known as the Boeing Business Jet (BBJ), have been converted for general aviation uses. GA is the primary type of activity at CLW, accounting for approximately 99 percent of all activity, including flight training activities offered by Tampa Bay Aviation. 1.3.1.3 Military Operations Military operations at CLW are relatively limited, consisting primarily of Florida National Guard helicopters and smaller fixed wing aircraft. This activity is typically in support of emergency response operations. 1.3.1.4 Instrument Operations Instrument operations to and from CLW are handled through FAA approach/departure control facilities at Tampa International Airport, which controls the overlying Class B airspace. There are currently no published instrument approach or departure procedures for CLW. Therefore, at this time, there is not enough data available to make an inference about the level of instrument activity at CLW. City of Clearwater 1-5 Clearwater Airpark Layout Plan 1.4 Based Aircraft Forecast The FDOT forecast of based aircraft, including projections for 2036-2038 developed for this ALP Update, are summarized in Table 1.4 and illustrated in Figure 1.2. The FAA January 2018 TAF for CLW is also provided for reference. Unlike the FAA TAF for aircraft operations, the FAA based aircraft forecast includes future growth at higher AAGRs than the FDOT forecasts. However, the number of based aircraft indicated for 2017 is nearly half the amount of existing based aircraft confirmed by the City. Table 1.4 Based Aircraft Forecast Year Historical FAA TAF FDOT1 2017 139 2018 79 143 2019 80 144 2020 81 144 2021 81 145 2022 82 146 2023 82 146 2024 83 147 2025 84 148 2026 85 149 2027 86 149 2028 87 150 2029 88 151 2030 89 152 2031 90 152 2032 91 153 2033 92 154 2034 93 155 2035 94 155 2036 95 156 2037 96 157 2038 97 157 Average Annual Growth Rate Short-term (2018-2023) 0.76% 0.99% Intermediate-term (2024-2028) 1.21% 0.54% Long-Term (2029-2038) 1.11% 0.48% Change (2018-2038) 23.08% 13.23% Source: FDOT (2015); FAA TAF (2018) 1 forecasts for years 2036-2038 projected based on FDOT 20-year AAGR for period 2016-2035 City of Clearwater 1-6 Clearwater Airpark Layout Plan Figure 1.2 Based Aircraft Forecasts Sources: FDOT (2015); FAA TAF (2018) 1.4.1 Aircraft Fleet Mix A key part of the forecasting effort is to identify how the current mix of aircraft types and missions will evolve over the 20-year planning period. This information will be used to identify recommended modifications to the airfield and airport facilities. Aircraft are typically grouped into one of several classifications including single-engine, multi-engine, and rotary (helicopter). Other aircraft types such as jets, sport, experimental, ultra-light, etc. are not based at CLW and are not expected to in the future. The number of based aircraft in each of these classifications impacts the number and size of the recommended aircraft storage facilities and associated modifications to access taxiways/taxilanes. The forecast fleet mix presented in Table 1.5 and Figure 1.3 are reflective of the FDOT based aircraft forecasts as the actual number of based aircraft at CLW in the beginning of 2018 closely matches the FDOT forecasts for that year. Percentages of each aircraft type are based on the data obtained from the City of Clearwater for existing (2017) based aircraft at CLW. 40 60 80 100 120 140 160 180 Based AircraftFAA TAF FDOT City of Clearwater 1-7 Clearwater Airpark Layout Plan Table 1.5 Aircraft Fleet Mix Forecast Year Single-Engine Multi-Engine Turboprop Jet Helicopter Total Aircraft % Aircraft % Aircraft % Aircraft % Aircraft % 2017 119 85.6% 14 10.1% 0 0.0% 0 0% 6 4.3% 139 2018 123 86.1% 14 9.4% 0 0.0% 0 0% 6 4.4% 143 2023 125 85.5% 14 9.6% 0 0.0% 0 0% 7 5.0% 146 2028 127 84.7% 15 9.7% 0 0.0% 0 0% 8 5.6% 150 2033 129 84.0% 15 9.8% 0 0.0% 0 0% 10 6.2% 154 2038 131 83.1% 16 9.9% 0 0.0% 0 0% 11 7.0% 157 Source: AECOM Analysis, 2018 Figure 1.3 Based Aircraft Fleet Mix Forecast Source: FDOT (2015); AECOM Analysis (2018) 0 20 40 60 80 100 120 140 160 180 Base Aircraft ForecastSingle-Engine Piston Multi-engine Piston Turboprop Jet Helicopter City of Clearwater 1-8 Clearwater Airpark Layout Plan 1.5 Critical Aircraft Evaluating existing airfield facilities and planning for improvements requires the identification of a Critical Aircraft. The Critical Aircraft relates airport design to the operational and physical characteristics of the most demanding aircraft that utilize the airfield on a regular basis. It sets dimensional requirements or key elements of an airport, such as the separation distance between runways, taxiways, and aircraft parking areas as well as other safety related features. According to FAA Advisory Circular (AC) 150/5000-17, Critical Aircraft and Regular Use Determination, an aircraft or grouping of aircraft with similar characteristics must conduct a minimum of 500 annual operations (local and itinerant) per year to be considered the Critical Aircraft. As previously noted, historical operational data at CLW, including specific aircraft models, is significantly limited. The 2000 CLW Master Plan cited the Piper Cheyenne as the Critical Aircraft. Based on information provided by the City, it is recommended the Piper Cheyenne is maintained as the Critical Aircraft. The Piper Cheyenne represents a grouping of aircraft with similar characteristics operating at the Airport and most of the existing airfield facilities satisfy the standards associated with this group of aircraft. 1.6 Operational Peaks Activity at an airport is inconsistent on a monthly, daily, and hourly basis. Facility requirements are often identified based on accommodating peak hour operations on the Average Day of the Peak Month (ADPM). Peak hour operations are used to identify requirements for aircraft parking positions for non-based aircraft, terminal/administration buildings, vehicular parking, and fuel storage. The number of peak hour operations in each forecast year was determined based on the following: • Peak Month Operations –Standard forecasting practices often assume a 10% increase over the average monthly operations throughout the course of a year. However, due to seasonal weather variations, tourism, and the high percentage of recreational activity there are larger differences between summer activity levels at CLW. As such, the peak month was calculated at 25% above the monthly average. • Average Day Peak Month Operations – Determined by the average number of daily operations during the peak month (30 days). • Peak Hour Operations –Peak hour operations generally equate to between 12% and 20% of the ADPM operations. For the purpose of these forecasts, a peak hour of 15% of ADPM was used. Peak activity projections are summarized in Table 1.6. City of Clearwater 1-9 Clearwater Airpark Layout Plan Table 1.6 Operational Peaks Year Annual Operations Average Month Operations Average Day Peak Month Operations Peak Hour Operations 2017 52,123 5,429 181 27 2018 52,644 5,484 183 27 2023 55,330 5,764 192 29 2028 58,152 6,058 202 30 2033 61,118 6,366 212 32 2038 64,235 6,691 223 33 Source: AECOM (2018) 1.7 Forecast Comparison to FAA TAF A comparison of the proposed forecasts to the FAA TAF is required by the FAA, particularly if FAA funding will be requested for any capital improvement project. The FAA TAF helps determine whether an airport satisfies funding eligibility requirements and to determine the relative priority of public funding available for capital improvements. Per FAA guidance, local forecasts that exceed 100,000 annual operations and/or 100 based aircraft are considered consistent with the TAF if they differ by less than 10% in the 5-year forecast period and 15% in the 10-year forecast period. According to FAA policy, differences must be resolved if the forecast is to be used in FAA decision-making and may involve revisions to the CLW submitted forecasts, adjustments to the TAF, or both. A summary of the CLW forecasts presented in this report and a comparison to the 2018 FAA TAF are summarized in Table 1.6 and Table 1.7 respectively. Forecast annual operations do not exceed 100,000 operations and do not require any further FAA review. The adopted FDOT forecasts of based aircraft for CLW significantly differ from the FAA’s based aircraft forecast, predominantly the result of the FAA forecast starting at nearly half the amount of based aircraft reported by the City in 2017. However, the FAA TAF is based on a 20-year AAGR that is nearly twice the FDOT forecasts (approximately 1.0% to 0.50% respectively). City of Clearwater 1-10 Clearwater Airpark Layout Plan Table 1.7 Summary of Aviation Activity Forecasts Base Yr. Forecast Level of Aviation Activity Average Annual Compound Growth 2017 2018 2023 2028 2033 2038 2018 2023 2028 2033 2038 A. FORECAST LEVELS AND GROWTH RATES Air Carrier 0 0 0 0 0 0 0.00% 0.00% 0.00% 0.00% 0.00% Commuter 0 0 0 0 0 0 0.00% 0.00% 0.00% 0.00% 0.00% Total 0 0 0 0 0 0 0.00% 0.00% 0.00% 0.00% 0.00% OPERATION Itinerant Air 0 0 0 0 0 0 0.00% 0.00% 0.00% 0.00% 0.00% Air Taxi 31 31 33 34 36 38 1.00% 1.00% 1.00% 1.00% 1.00% Total 31 31 33 34 36 38 1.00% 1.00% 1.00% 1.00% 1.00% General 5,193 5,245 5,512 5,794 6,089 6,400 1.00% 1.00% 1.00% 1.00% 1.00% Military 25 25 25 25 25 25 0.00% 0.00% 0.00% 0.00% 0.00% Local General 46,874 47,34 49,76 52,29 54,96 57,77 1.00% 1.00% 1.00% 1.00% 1.00% Military 0 0 0 0 0 0 0.00% 0.00% 0.00% 0.00% 0.00% Total 52,123 52,64 55,33 58,15 61,11 64,23 1.00% 1.00% 1.00% 1.00% 1.00% Instrument 0 0 0 0 0 0 0.00% 0.00% 0.00% 0.00% 0.00% Peak Hour 27 27 29 30 32 33 1.00% 1.00% 1.00% 1.00% 1.00% Cargo/Mail 0 0 0 0 0 0 0.00% 0.00% 0.00% 0.00% 0.00% BASED AIRCRAFT Single-119 121 124 125 128 130 2.01% 0.40% 0.24% 0.35% 0.36% Multi-14 14 15 15 16 17 2.43% 0.81% 0.65% 0.76% 0.78% Turboprop 0 0 0 0 0 0 -- -- -- -- -- Rotorcraft 6 6 7 8 9 11 4.50% 2.85% 2.69% 2.80% 2.82% Jets 0 0 0 0 0 0 -- -- -- -- -- Others 0 0 0 0 0 0 -- -- -- -- -- Total Based 139 142 146 149 153 157 2.16% 0.56% 0.41% 0.53% 0.57% B. OPERATIONAL FACTORS AVERAGE AIRCRAFT SIZE (SEATS) Air Carrier -- -- -- -- -- -- -- -- -- -- -- Commuter -- -- -- -- -- -- -- -- -- -- -- AVERAGE ENPLANING LOAD FACTOR Air Carrier -- -- -- -- -- -- -- -- -- -- -- Commuter -- -- -- -- -- -- -- -- -- -- -- GA 375 371 379 390 399 408 -1.13% 0.44% 0.59% 0.47% 0.43% Source: AECOM (2018) City of Clearwater 1-11 Clearwater Airpark Layout Plan Table 1.8 Comparison of Derived and FAA TAF Forecast Year CLW Forecast FAA TAF Difference (%) TOTAL OPERATIONS 2018 52,644 50,590 4.1% 2023 55,330 50,590 9.4% 2028 58,152 50,590 14.9% 2033 61,118 50,590 20.8% 2038 64,235 50,590 27.0% BASED AIRCRAFT 2018 142 79 81.0% 2023 146 82 78.0% 2028 149 87 72.4% 2033 153 92 67.4% 2038 157 97 61.9% Source: AECOM (2018) Note: FAA TAF data is on a U.S. Government FY basis (October through September) City of Clearwater 2-1 Clearwater Airpark Layout Plan Section 2.0 AIRPARK DEMAND / CAPACITY ANALYSIS AND IDENTIFICATION OF FACILITY DEVELOPMENT NEEDS 2.1 Introduction The City of Clearwater (“City”) is updating the Airport Layout Plan (ALP) and Capital Improvement Program (CIP) for the Clearwater Airpark (CLW or Airpark) based on existing and anticipated demand. The Airpark has experienced increasing demand for use of their facilities over the past few years and has identified an immediate need for additional and/or improved facilities, including aircraft storage and terminal facilities. The purpose of this report is to identify the facilities recommended to accommodate the anticipated demand in the near-term (0-5 years), intermediate-term (6-10 years), and long-term (11-20 year) planning periods. Facility requirements are calculated based on the aviation activity forecasts previously submitted and visual observations, as well as consultation with Airport staff. The capacities of specific airport facilities, such as the airfield, terminal facilities, aircraft parking areas, support facilities, and automobile parking are evaluated to determine if they are capable of accommodating forecast levels of demand without incurring unacceptable decreases in service levels. Wherever deficiencies are identified, the number and size of facilities needed to address capacity shortfalls are determined. Based on the analyses summarized in subsequent sections, the following facility improvements are recommended: • Obtain control of unowned parcels with the Approach Runway Protection Zone (APRZ) and Departure Runway Protection Zone (DPRZ) to the extent practical • Mitigate non-standard taxiway geometries • Rehabilitate pavement per the Florida Department of Transportation (FDOT) pavement management report • Maximize operational safety of aircraft parking areas through aircraft wingspan restrictions on taxilanes or relocation/reconfiguration of parking positions • 5 additional transient parking positions immediately and another 3 by the end of the planning horizon for a total of 15 in 2038 • 15 additional T-Hangar units • 2 additional conventional hangars • Expand the terminal building to roughly 12,500 Square Feet (SF) • Increase the number of vehicle parking spaces from 25 to 104 • Provide a new secured maintenance shed for storage of the recently purchased tractor • Reserve the 75-acre site currently occupied by The Landings Golf Club for aeronautical / non- aeronautical purposes City of Clearwater 2-2 Clearwater Airpark Layout Plan 2.2 Critical Aircraft Evaluating existing airfield facilities and planning for improvements requires the identification of a Critical Aircraft. The Critical Aircraft relates airport design to the operational and physical characteristics of the most demanding aircraft that utilize the airfield on a regular basis. It sets dimensional requirements or key elements of an airport, such as the separation distance between runways, taxiways, and aircraft parking areas as well as other safety related features. According to FAA Advisory Circular (AC) 150/5000-17, Critical Aircraft and Regular Use Determination, an aircraft or grouping of aircraft with similar characteristics must conduct a minimum of 500 annual operations (local and itinerant) per year to be considered the Critical Aircraft. The determination of a future Critical Aircraft is based on an FAA approval of the forecasts. The forecast, as submitted to the FAA, must include a projection of the number of annual operations by the future Critical Aircraft for the planning horizon. The FAA defines two primary parameters for planning airfield facilities: Runway Design Code (RDC) and Taxiway Design Group (TDG). The RDC identifies standards for the design of runway pavement and safety areas while the TDG defines specifications for design of taxiway pavement. The RDC is composed of the Aircraft Approach Category (AAC), Aircraft Design Group (ADG), and runway visibility minimums (defined by runway visual range values). The AAC (defined by a letter) relates to aircraft approach speed while ADG (defined by a numeral) relates to aircraft wingspan and tail height. Table 2.1 depicts the criteria used to determine the RDC. Table 2.1 Runway Design Code Classifications Aircraft Approach Category (AAC) Category Approach Speed (knots) Typical Aircraft Size Example Aircraft A* < 91 Small single-engine Pilatus PC-12 B* 91-120 Small multi-engine Beech 200 Super King Air C 121-140 Short medium-range A318 D 141-165 Long Range B737-800; B747-8 E ≥ 166 Military Military Aircraft Design Group (ADG) Group Wingspan (feet) Tail Height (feet) Typical Aircraft Size Example Aircraft I < 49 < 20 Single & multi-engine King Air 100 II 49 < 79 20 < 30 Commuter Aircraft Beech 200 Super King Air; Pilatus PC-12 III 79 < 118 30 < 45 Narrowbody B737 IV 118 < 171 45 < 60 Widebody B757 / B767 V 171 < 214 60 < 66 Widebody B777 VI 214 < 262 66 < 80 Jumbo Commercial A380 Runway Visibility Minimums Runway Visual Rage (feet) Flight Visibility Category (Statute Mile) VIS Visual Only 5000 Not lower than 1 mile 4000 Lower than 1 mile but not lower than ¾ mile 2400 Lower than ¾ mile but not lower than ½ mile 1600 Lower than ½ mile but not lower than ¼ mile 1200 Lower than ¼ mile Source: FAA AC 150/5300-13A (Change 1), Airport Design * Aircraft with a maximum certificated takeoff weight of 12,500 pounds or less are classified as “small” aircraft City of Clearwater 2-3 Clearwater Airpark Layout Plan Conversely, the TDG is a function of an aircraft’s main landing gear width and as well as its location relative to the cockpit. Figure 2.1 depicts the various TDGs per FAA guidelines. Figure 2.1 FAA Taxiway Design Groups Source: FAA Advisory Circular 150/5300-13A, Airport Design (Change 1) On occasion, the Critical Aircraft for runways and safety areas may be different than the Critical Aircraft for taxiways due to differences in aircraft wingspans, tail heights, and location of the main-gear. For example, the Cessna Citation Mustang jet is an ADG I and TDG 2 aircraft while the Cessna Citation X is an ADG II and TDG 1B aircraft. In this instance, the Citation X would be the Critical Aircraft for runways and safety areas (including taxiways) but the Citation Mustang would be the Critical Aircraft for taxiway design (taxiway width, shoulder width, and fillet design). As previously noted, historical operational data at CLW, including specific aircraft models, is significantly limited. The 2000 CLW MPU cited the Piper Cheyenne (B-I-2) as the existing Critical Aircraft and the Cessna Citation Jet CJ2 (B-II-2) as the future Critical Aircraft. For the purposes of this ALP Update, it is recommended the Piper Cheyenne be utilized as the Critical Aircraft. 2.3 Airside Facilities The primary airside facilities (runways, taxiways, and navigational aids) each have a crucial role in the operational capacity, safety, and efficiency of the Airport. 2.3.1 Runway System The runways are the fundamental component supporting air transportation at any airport. The runway system is a combination of the structural pavement used for takeoffs and landings, shoulders, blast pads, safety areas, protection zones, and obstruction identification surfaces. The following evaluates the existing runway system and future requirements for each component. City of Clearwater 2-4 Clearwater Airpark Layout Plan 2.3.2 Number of Runways The required number of runways at an airport is based on the annual and hourly demand of the airfield as well as the prevailing wind conditions. The 2000 Master Plan calculated the annual capacity of the airfield, based on FAA guidance, at roughly 157,000 operations and the hourly capacity during visual meteorological conditions (VMC) at 71 operations. Therefore, the existing airfield provides sufficient capacity for the forecast number of operations. The FAA also recommends the orientation of runways provides at least 95% wind coverage for the aircraft forecast to use the Airport on a regular basis. Wind data was obtained from the National Centers for Environmental Information (NCEI) for the 10-year period 2008-2017 at station 722110 (Tampa International Airport). Wind data from stations closer to CLW was either unavailable or incomplete for use in this analysis. The percentage of wind coverage is based on the maximum allowable crosswind component for the aircraft that utilize the Airport on a regular basis. The maximum allowable crosswind component is 10.5 knots for A-I and B-I aircraft and 13 knots for A-II and B-II aircraft. Table 2.2 summarizes the wind coverage at CLW under all-weather conditions (119,749 observations), VMC (94,845 observations), and Instrument Meteorological Conditions (6,845 observations). Runway 16-34 provides at least 95% wind coverage in all conditions and crosswind components except in IMC and a 10.5 knot crosswind. Since IMC operations at CLW are minimal, a crosswind runway is not recommended at CLW to accommodate operations by A-I and B-I aircraft in these conditions. Table 2.2 Wind Coverage Weather Conditions 10.5 knots 13.0 knots All-Weather 95.90% 97.98% VMC 96.03% 98.10% IMC 92.91% 95.73% Source: NCEI; AECOM Analysis 2.3.3 Runway Length Requirements The operating length of a runway is its most important functional element. The length of the primary runway should support the most demanding aircraft operating at a takeoff weight required to reach its destination, otherwise known as the stage length. The required runway length is determined based on the guidelines provided in FAA AC 150/5325-4B, Runway Length Requirements for Airport Design. Since most, if not all, of the aircraft regularly operating at CLW have a MTOW less than 12,500 pounds, the runway length requirement for CLW is approximately 3,200 feet, per Paragraph 205 and Figure 2-1 in FAA AC 150/5325-4B, Runway Length Requirements for Airport Design. At a length of 4,108-feet, existing Runway 16-34 is sufficient to accommodate the aircraft operating at CLW. 2.3.4 Runway Geometry and Safety The geometry of an airfield is subject to the FAA airport design standards which provide for safe operations and consistency among the nation’s airports. Runway 16-34 only provides a visual City of Clearwater 2-5 Clearwater Airpark Layout Plan approach to each end. Accordingly, Table 2.3 compares the FAA standards for B-I runway with a visual approach (B-I-VIS) against existing conditions. Although the existing runway does not have paved shoulders or blast pads, they are not required. However, the FAA recommends turf, aggregate-turf, soil cement, lime or bituminous stabilized soil adjacent to paved surfaces accommodating ADG-I and II aircraft such as Runway 16-34. Runway end blast pads are also not required for jet blast erosion control but are recommended to be included on the ALP in the event the City selects to provide them. The Runway Protection Zone (RPZ) is a trapezoidal area at each runway end and/or threshold. The main purpose of the RPZ is to protect people and property on the ground. The FAA recommends airports gain control of the RPZs. While it is desirable to keep the entire RPZ clear of all above-ground objects, RPZs should be maintained clear of all incompatible activities at a minimum. Per the FAA, permissible land uses within RPZs include: • Farming • Irrigation channels • Airport service roads • Underground facilities • Unstaffed NAVAIDS and facilities (only if fixed by function) The FAA also recommends airports coordinate with the Airports District Office (ADO) to remove or mitigate the risk of any existing incompatible land uses in the RPZ as practical, including public roads. The RPZ includes both an ARPZ and a DRPZ. The ARPZ is located 200 feet from the runway threshold. The DRPZ begins 200 feet beyond the runway end, or the far end of the runway end. The size of the ARPZ and DRPZ are the same for both runway ends. It is recommended the Airport obtain control of parcels within the APRZs and DRPZs to the extent practical. City of Clearwater 2-6 Clearwater Airpark Layout Plan Table 2.3 Existing Runway Design Item Standard Existing Visibility Minimums Visual Visual Runway Geometry Runway Design Code (RDC) B-I-VIS B-I-VIS Runway Length 3,200 4,108 Runway Width 60 75 Shoulder Width 10 - Blast Pad Width 80 - Blast Pad Length 60 - Runway Separation Holding Position 125 125 Parallel taxiway/taxilane centerline 150 150 Aircraft parking area 125 ≥ 200 Runway Safety Area (RSA)1 Length beyond runway end 240 240 Length prior to threshold 240 240 Width 250 250 Runway Object Free Area (ROFA)1 Length beyond runway end 240 240 Length prior to threshold 240 240 Width 250 250 Runway Obstacle Free Zone (ROFZ) Length beyond runway end 200 200 Width 250 250 Approach and Departure Runway Protection Zone (ARPZ and DRPZ)2 Length 1,000 1,000 Inner Width 250 250 Outer Width 450 450 Source: FAA AC 150/5300-13A (Change 1), Airport Design, Table 3-5 Notes: 1 The Runway 16 RSA and ROFA is partially outside the existing airport property on undeveloped land 2 The APRZ and DRPZ are not entirely within airport owned or controlled property 2.4 Taxiway System The taxiway system of an airport provides for the safe and efficient movement of aircraft between the runways, terminal area, and general aviation facilities. The following evaluates the taxiways according to design standard and operational efficiency from a runway exit perspective. City of Clearwater 2-7 Clearwater Airpark Layout Plan 2.4.1 Taxiway Design Taxiway design standards are based on the ADG and TDG of the aircraft using the taxiways. ADG affects the protection areas, separation standards, and wingtip clearances. TDG determines the width, taxiway edge safety margin (TESM), and shoulder width. A comprehensive review of the existing TESM (main-gear horizontal clearance) available was not completed as part of this analysis. However, proposed taxiway improvements, if any, will adhere to the FAA design standards. The design requirements that apply to taxiways at CLW are summarized in Table 2.4. The FAA standards can be adjusted for aircraft specific operational areas. For example, if an aircraft parking area is restricted to aircraft with wingspans of 37-feet or less (a large majority of single-engine aircraft), the taxilane to fixed/movable object separation is 32.2-feet which is equal to 0.6 times the wingspan plus 10-feet. Table 2.4 FAA Taxiway Standards Item ADG I Protection Taxiway Safety Area 49’ Taxiway Object Free Area 89’ Taxilane Object Free Area 79’ Taxiway Separation Parallel taxiway/taxilane centerline 70’ Fixed and/or Movable Object 44.5’ Taxilane Separation Parallel taxilane centerline 64’ Fixed and/or Movable Object 39.5’ Wingtip Clearance Taxiway 20’ Taxilane 15’ Item TDG 2 Pavement Design Taxiway Width 35’ Taxiway Shoulder Width 15’ Taxiway Edge Safety Margin (TESM) 7.5’ Source: FAA AC 150/5300-13A (Change 1), Airport Design Figure 2.2 illustrates the existing aircraft parking areas at CLW, including the ADG I taxilane separation standards. City of Clearwater 2-8 Clearwater Airpark Layout Plan Figure 2.2 Existing Aircraft Parking Areas TBA: Tampa Bay Aviation The following summarize the existing issues and recommended improvements: • Two hardstand pads are within the ADG I Taxilane Object Free Area (TOFA) for the taxilane accessing Bender Aviation Services; it is recommended these hardstands are not used for aircraft parking • The taxilane accessing hardstands on rows M and L does not provide a standard ADG I TOFA; it is recommended these rows are modified to provide a TOFA that provides sufficient clearance for the aircraft that typically use these hardstands (i.e., aircraft with wingspans less than 37-feet) • Similarly, the turf taxilane accessing the Tampa Bay Aviation (TBA) rows does not provide sufficient clearance for aircraft that typically utilize these positions; therefore, it is recommended the hardstands are modified to provide a TOFA specific to the aircraft utilized by TBA • The taxilane accessing the transient aircraft parking positions provides a standard ADG I TOFA; however, pavement markings are recommended to identify the aircraft parking restriction line (APRL) • Similarly, APRL markings are recommended for hardstands along row K and the 3 south end parking positions • The separation between Transient positions 3 and 4 (centerlines) is limited to approximately 38-feet; therefore, it is recommended that either the aircraft parking at these positions are restricted or Position 4 is widened to improve the separation • The existing taxilanes accessing covered parking (T-Hangars and Shade hangars) have varying TOFAs but none satisfy ADG I standards; accordingly, it is recommended access to City of Clearwater 2-9 Clearwater Airpark Layout Plan these hangars is restricted to aircraft with wingspans proportionate to the TOFA available, providing a minimum recommended wingtip clearance of 10-feet 2.4.2 Taxiway Configurations FAA design standards emphasize safe and efficient taxiway configurations while minimizing excess pavement, including improvements to existing taxiway geometry and removal of pavement, when necessary, to minimize the risk of runway incursions. Several taxiway configurations are identified in the FAA standards as increasing the potential risk of a runway incursion. As illustrated in Figure 2.3, there are four locations at CLW which the FAA considers non-standard as they allow direct access from an apron area to a runway. Solutions to mitigate these non-standard conditions will be evaluated as part of the alternatives analysis. Figure 2.3 Non-Standard Taxiway Configurations 2.4.3 Pavement Condition FDOT sponsors an airfield pavement management program for numerous public airports to “prioritize pavement maintenance and rehabilitation, determine maintenance scheduling, performing material evaluations and supporting design considerations.” Figure 2.4 depicts the currently available conditions as reported by FDOT in June 2015. Figure 2.4 FDOT 2015 Pavement Condition Report Source: FDOT Statewide Airfield Pavement Management Program (June 2015) City of Clearwater 2-10 Clearwater Airpark Layout Plan Runway 16-34 and Taxiway A (as well as all connector taxiways) are in good condition. The FDOT report identified approximately $2.6 million in near-term (2015) major rehabilitation needs for the Tampa Bay Aviation hangar apron (poor), the Bender Aviation Services hangar apron (very poor), the taxilanes accessing the hardstand rows K, L, M, and N (poor) and J (fair) as well as those accessing covered parking areas C (north), D, E, F, G, H, and I (fair). The FDOT report also identified a $406,000 major rehabilitation of the taxilanes accessing T-Hangars A, B, and C (south) in 2018 (satisfactory). Preventive maintenance during the FDOT report’s 10-year planning horizon included another $615,000 in preventative maintenance for an estimated program total of $3.62 million. Since no major pavement rehabilitation has been completed since the 2015 FDOT report, it is recommended the major rehabilitations and preventative maintenance projects are included in CLW’s Capital Improvement Program (CIP). 2.4.4 Navigational Aids Both runway ends 16 and 34 are equipped with a 4-Box Visual Approach Slope Indicator (VASI). These systems are owned and maintained by the FAA. These visual aids adequately satisfy the needs of these runways. Runway 16-34 is equipped with medium intensity runway edge lighting (MIRL). This lighting satisfies the FAA standard for the approach visibility minimums of each runway and is sufficient to accommodate existing and future aircraft operations. All the existing taxiways at CLW have Medium Intensity Taxiway Lights (MITL). This lighting is sufficient to satisfy existing and future operational requirements. The primary wind cone is located at the approximate midpoint of the runway, on the west side. A second supplementary wind cone can be found mounted on the western end of a series of T-hangars located east of the Runway 34 threshold. A segmented circle to indicate the non- standard airport traffic pattern is marked on the Runway near the 34 end. A study was completed in 2015 to access the impacts associated with implementing a non-precision instrument approach procedure at CLW. The impacts the study identified include: • Increased CFR Part 77 Civil Airport Imaginary Surfaces • Primary Surface to width of 500 feet • Transitional Surfaces will be penetrated by trees and buildings • Approach Surface trapezoid will be larger (albeit at Slope of 20:1) • Runway Protection Zone will be larger and will have incompatible land uses per Interim RPZ guidance • 150/5300-18B survey Will NOT pickup objects appropriate to CFR Part 77 or TERPS Departure Surfaces for NP LNAV GPS Approach • NGS Survey conducted in 2011 for LPV approach to Runway 16 • LPV approach will introduce TERPS OCS Surfaces, Larger Approach Surface and Larger RPZ City of Clearwater 2-11 Clearwater Airpark Layout Plan 2.5 General Aviation Facilities Facility requirements for General Aviation (GA) facilities are determined from a variety of available guidance, but primarily includes: • FAA Advisory Circular 150/5300-13A (Change 1), Airport Design • Transportation Research Board (TRB) Airport Cooperative Research Program (ACRP) Report 113: Guidebook on General Aviation Facility Planning 2.5.1 Aircraft Parking & Storage Aircraft parking facilities typically requires a large area because they require adequate aircraft storage hangars, tie-down positions, clearance from other fixed and/or movable objects, and access to/from the airfield. The following sections summarize the requirements for the aircraft parking facilities. Table 2.5 Aircraft Parking and Hangar Storage Requirements Item Existing Conditions Forecast 2018 2023 2028 2033 2038 Single-Engine Based Aircraft 119 123 125 127 129 131 Multi-Engine 14 14 14 15 15 16 Helicopters 6 6 7 8 10 11 Total Based GA Aircrafts 139 143 146 150 154 157 T-Hangar Units1 87 96 97 99 101 102 T-Hangar Unit Surplus/(Deficiency) - (9) (10) (12) (14) (15) Conventional Storage Hangars 3 4 4 5 5 5 Conventional Storage Hangars Surplus/(Deficiency) - (1) (1) (2) (2) (2) Total Based Aircraft in Storage Hangars 97 108 109 113 116 119 Based Aircraft Parked at Hardstands2 42 35 37 37 38 38 Based Aircraft Hardstands Surplus/(Deficiency) 6 13 11 11 10 10 Transient Aircraft at Hardstands 12 12 13 13 14 15 Transient Aircraft Hardstands Surplus/ (Deficiency) (5) (5) (6) (6) (7) (8) Total Recommended Hardstands 54 47 50 50 52 53 Surplus/(Deficiency) with Hangar Development (6) 1 (2) (2) (4) (5) Surplus/(Deficiency) without Hangar Development (6) (10) (14) (18) (23) (27) Notes: 1 The existing T-Hangars units are 100% occupied 2 Existing number of hardstand positions only include those paved for aircraft parking 2.5.1.1 Aircraft Hangars Hangar storage at CLW is provided via T-Hangars and conventional hangars. T-Hangars are multi-unit hangar buildings typically utilized for small ADG I aircraft with wingspans less than 49 feet. The size of a T-Hangar building is dependent upon the type and number of units it accommodates. For example, the type of T-Hangar buildings at CLW are in a nested configuration which allows access from both sides of the building, creating a shorter but wider structure. Conventional hangars can accommodate aircraft larger than an ADG I. The size of a conventional City of Clearwater 2-12 Clearwater Airpark Layout Plan hangar is dependent upon the type and number of aircraft to be stored. Conventional hangar buildings are primarily provided as single-unit structures but can also include multi-unit structures. The following planning parameters were used for determining hangar requirements: • The existing 87 T-Hangar and Shade Hangar units are 100 percent occupied • Storage of based single-engine aircraft is based on the following: ─ 69 percent will be stored in T-Hangars or Shade Hangars ─ 30 percent will be stored at tie-down positions ─ 1 percent will be stored in a conventional hangar • Storage of based multi-engine aircraft is based on the following: ─ 75 percent will be stored in T-Hangars or Shade Hangars ─ 25 percent will be stored in conventional hangar • Storage of based helicopters is based on the following: ─ 15 percent will be stored in T-Hangars or Shade Hangars ─ 85 percent will be stored in conventional hangar • A single conventional hangar can accommodate more than one aircraft in the hangar, including either: ─ 2.5 single-engine or multi-engine aircraft; or ─ 4 helicopters It is recommended that space is reserved for 15 additional T-Hangar units (number of structures to be determined) and two additional conventional storage hangars based on anticipated demand. 2.5.1.2 Aircraft Parking Apron Appendix C of the ACRP Guidebook for General Aviation Facility Planning provides a method for determining the number of aircraft tie-down positions utilizing annual transient operations. For the purposes of this analysis, itinerant general aviation operations are considered transient. The ACRP formula for calculating number of parking spaces is: (X/2*T) / 365 * P = Number of Transient Parking Positions Where, X = number of forecast operations (general aviation) T = percent of operations which are transient (40 percent for CLW) P = percent of transient aircraft that are parked on the apron at the same time (80 percent for CLW). Based on existing and forecast operations, the number of parking spaces required is currently 12 and will increase to 15 in 2038. Since CLW only has 7 existing aircraft parking positions available for transient operations, there is an immediate need for 5 additional transient aircraft parking positions and a total of 15 throughout the planning horizon. City of Clearwater 2-13 Clearwater Airpark Layout Plan 2.5.2 Terminal The ACRP Report 113 provides a method for sizing the GA Terminal building based on peak-hour operations and occupancy. The method’s planning factors consist of 2.5 people per peak hour operation, and 100 SF to 150 SF of space per person. For planning purposes, 150 SF per person was used to account for the additional spaces required for flight training activities by Tampa Bay Aviation. However, the actual size will be determined during planning and design of the facility based on the needs of the City and its tenants. Table 2.6 summarizes the recommended terminal building size based on the aviation activity forecasts. Table 2.6 GA Terminal Building Size Recommendation Year Peak Hour Operations Persons per Peak Hour Operation Space Per Person (SF) Recommended Terminal Size (SF) 2017 27 2.5 150 10,125 2018 27 2.5 150 10,125 2023 29 2.5 150 10,875 2028 30 2.5 150 11,250 2033 32 2.5 150 12,000 2038 33 2.5 150 12,375 Source: ACRP Report 113; AECOM Analysis 2.5.3 Vehicle Parking The existing terminal building includes 25 vehicle parking spaces. The City indicated the parking spaces are 100 percent occupied during peak periods. ACRP Report 113 (Exhibit 5-48) recommends providing a minimum of 2.5 parking spaces per peak hour operation and 1 space for every 200 SF of office or operations area within the building. For the purposes of this analysis, it was assumed vehicle parking for hangars would occur at the tenant’s hangar and are not included in the facility requirements. As summarized in Table 2.7 and based on the estimated peak hour operations, there is an immediate need for an additional 49 vehicle parking spaces and 79 additional vehicle parking spaces in 2038 for a total of 104 vehicle parking spaces. Table 2.7 GA Terminal Vehicle Parking Space Recommendations Parameters Existing Conditions Forecast 2018 2023 2028 2033 2038 2.5 spaces per peak-hour operation 67 68 71 75 79 1 space per 200 SF of Office/Operations Area 7 21 22 24 25 Total Recommended Vehicle Parking Spaces 25 74 90 94 99 104 Vehicle Parking Spaces Surplus/ (Deficiency) - (49) (65) (69) (74) (79) Source: ACRP Report 113; AECOM Analysis City of Clearwater 2-14 Clearwater Airpark Layout Plan 2.6 Support Facilities Support facilities analyzed in this section include the airport maintenance and fuel storage facilities. 2.6.1 Airport Maintenance Historically, the Airport shared landscape maintenance duties with an external contractor. The Airport has recently purchased a large tractor for mowing of grass and other airport maintenance purposes in order to eliminate the need for an external contractor. The two 300 SF maintenance sheds adjacent to the existing terminal are not large enough to store the new tractor. Therefore, a new maintenance storage shed is recommended to provide secure shelter for the new tractor. 2.6.2 Fuel Storage An adequate supply of fuel is necessary to minimize the frequency of fuel deliveries and the potential impacts to aircraft operations. Based on the operational characteristics of CLW and for the purposes of this analysis, it is recommended that the City maintain a fuel storage capacity of 14 days. Two types of fuel are available at CLW: AvGas (100 low lead) and Jet-A. AvGas is primarily used by GA piston aircraft operators and Jet-A is used by the Air Taxi, Military, and GA turboprop operators. The existing storage capacity at CLW is 12,000 gallons of AvGas and 12,000 gallons of Jet-A. Fuel sales data for 2016 was obtained from the City for the purposes of this analysis. GA operations typically include several short-term flights such as touch-and-go’s or local sightseeing which do not utilize a large amount of fuel and/or flights to nearby airports where fuel may be purchased prior to returning to CLW. Consequently, the average amount of AvGas demand per operation in 2016 is relatively low at approximately 3 gallons per operation. Jet-A fuel storage requirements were determined utilizing a demand of 43 gallons per Jet-A operation. For the purposes of this analysis, a Jet-A operation includes all Air Taxi and Military operations as well as 1 percent of all GA operations. As summarized in Table 2.8, the existing fuel storage supply for AvGas and Jet-A is sufficient to provide a 14 day supply throughout the planning horizon. City of Clearwater 2-15 Clearwater Airpark Layout Plan Table 2.8 Fuel Storage Capacity Recommendations Item Existing Conditions Forecast 2018 2021 2026 2031 2036 Average Day Peak Month (ADPM) Operations1 181 183 192 202 212 223 ADPM Jet-A Operations 2 2 2 2 2 2 ADPM Jet-A Demand per Operation (gallons/ops)2 43 43 43 43 43 43 ADPM Jet-A Demand (gallons) 86 87 91 96 100 105 Existing Jet-A Storage Capacity (gallons) 12,000 12,000 12,000 12,000 12,000 12,000 Existing Jet-A Storage Capacity (days)3 139 138 132 126 120 114 Jet-A Storage Capacity Required (gallons) 1,205 1,217 1,276 1,339 1,404 1,473 Existing Jet-A Storage Capacity Surplus / (Deficit) 10,795 10,783 10,724 10,661 10,596 10,527 ADPM AvGas Operations 179 181 190 200 210 221 ADPM AvGas Demand per Operation (gallons/ops)2 3 3 3 3 3 3 ADPM AvGas Demand (gallons) 537 542 570 599 630 662 Existing AvGas Storage Capacity (gallons) 12,000 12,000 12,000 12,000 12,000 12,000 Existing Gas Storage Capacity (days)3 22 22 21 20 19 18 AvGas Storage Capacity Required (gallons) 7,517 7,592 7,980 8,387 8,815 9,265 Existing AvGas Storage Surplus / (Deficit) 4,483 4,408 4,020 3,613 3,185 2,735 1 Includes all operations types 2 Based on 2016 Fuel Sales data 3 A storage capacity of 14 days is recommended 2.7 Land Use The property boundary of CLW includes a 75-acre site currently occupied by The Landings Golf Club and zoned as Open Space / Recreational by the City of Clearwater. The lease for this site will expire within the planning horizon of this ALP Update and may not be renewed by the City of Clearwater and/or The Landings Golf Club. Airports are recognizing the opportunity to utilize surplus land for revenue generating purposes such as corporate hangars and/or industrial parks. It is recommended this site is reserved for aeronautical and/or non-aeronautical purposes in the event the lease is not renewed. A public referendum will be required to change the zoning of this parcel from Open Space / Recreational to Commercial / Industrial. City of Clearwater 2-16 Clearwater Airpark Layout Plan 2.8 Summary of Recommendations Based on the analyses summarized in previous sections, the following facility improvements are recommended: • Obtain control of unowned parcels with the APRZ and DPRZ to the extent practical • Maximize operational safety and efficiency of aircraft parking areas through aircraft wingspan restrictions on taxilanes or relocation/reconfiguration of parking positions • Mitigate non-standard taxiway geometries • Rehabilitate pavement per FDOT pavement management report • 5 additional transient parking positions in the near-term and a total of 15 throughout the planning horizon • 15 additional T-Hangar units • 2 additional conventional hangars • Expand the terminal building to roughly 12,500 SF • Increase the number of vehicle parking spaces from 25 to 104 • Provide a new secured maintenance shed for storage of the recently purchased tractor • Reserve the 75-acre site currently occupied by The Landings Golf Club for aeronautical / non-aeronautical purposes City of Clearwater 3-1 Clearwater Airpark Layout Plan Section 3.0 ALTERNATIVES ANALYSIS 3.1 Introduction The City of Clearwater (“City”) is updating the Airport Layout Plan (ALP) and Capital Improvement Program (CIP) for the Clearwater Airpark (CLW or Airpark) based on existing and anticipated demand. The Airpark has experienced increasing demand for use of their facilities over the past few years and has identified an immediate need for additional and/or improved facilities, including aircraft storage and terminal facilities. The purpose of this report is to identify and evaluate development alternatives recommended to accommodate the facility requirements provided in Working Paper #2, which included: • Obtain control of unowned parcels with the Approach Runway Protection Zone (APRZ) and Departure Runway Protection Zone (DPRZ) to the extent practical • Mitigate non-standard taxiway configurations • Rehabilitate pavement per the Florida Department of Transportation (FDOT) pavement management report • Provide blast pads for both runway ends • Maximize operational safety of aircraft parking areas through aircraft wingspan restrictions on taxilanes or relocation/reconfiguration of parking positions • Provide 8 additional transient parking positions and 56 total aircraft parking positions • 15 additional T-Hangar units • 2 additional conventional hangars • Expand the terminal building to roughly 12,500 Square Feet (SF) • Increase the number of vehicle parking spaces from 25 to 104 • Provide a new secured maintenance shed for storage of the recently purchased tractor • Provide a new Airport Rotating Beacon • Reserve the 75-acre site currently occupied by The Landings Golf Club for aeronautical / non- aeronautical purposes City of Clearwater 3-2 Clearwater Airpark Layout Plan 3.2 Evaluation Criteria The FAA recommends a standard set of criteria to evaluate development alternatives according to an airport’s unique situation. The evaluation process should feature “generally accepted planning principles, be replicable, consistently applied, and well documented.”1 Similarly, the Florida Department of Transportation (FDOT) 2016 Guidebook for Airport Master Planning states “a set list of selection criteria or influencing factors should be identified to help evaluate and select the recommended plan.” Accordingly, a set of evaluation criteria were established for use in the alternatives analysis. The criteria are strategic, qualitative, and quantitative to ensure that the evaluation process remained at a master planning level of detail. The selected criteria include the following: 1. Achievement of the Objective: This is primarily based on achieving the specific need identified in the Facility Requirements. Alternatives are assessed and ranked based on the degree to which it satisfies the objective. 2. Airport Design Standards: The proposed development should satisfy all applicable airport design standards and maintain or improve the safety and efficiency of the Airpark. 3. Flexibility: The alternative should support a reasonable level of flexibility to accommodate changes in demand, including the ability to be expanded in the future. 4. Collateral Impacts: This evaluates the extent to which an alternative requires changes or improvements to existing Airpark facilities which otherwise would not require changes or improvements. For example, mitigation of existing stormwater drainage features due to a proposed structure. 3.3 Development Constraints Certain features or operational factors of the Airpark represent constraints to development due to the costs associated with impacts, political and/or socioeconomic factors, and/or operational safety. Within the existing property boundary of CLW, these constraints include existing infrastructure and environmental features as depicted in Figure 3.1. 1 FAA Advisory Circular 150/5070-6B, Airport Master Plans, paragraph 904 City of Clearwater 3-3 Clearwater Airpark Layout Plan Figure 3.1 Development Constraints Source: RDM International, Inc. (2018) 3.3.1 Infrastructure Constraints Existing infrastructure constraints at CLW include: • Clearwater Gas System Natural Gas Filling Station located at the entrance of the Airpark on North Hercules Avenue • Existing Automated Weather Observation System (AWOS) located within the aircraft hardstand parking area adjacent to the T-Hangars • Existing Visual Approach Slope Indicator (VASI) system components at the Runway 34 end • The City of Clearwater Water System Maintenance complex at the north end of the Airpark • The Landings Golf Club west of the airfield (while this land may be available for development at some time in the future, no development was proposed on this site for this planning period) 3.3.2 Environmental Constraints The primary environmental constraints at CLW include existing drainage features. While these drainage features can be mitigated to accommodate new development, there are typically high costs associated with mitigation requirements. Additionally, an existing 100 plus year-old tree located just outside the existing terminal was also considered a development constraint as it is a widely recognized and valued feature of the Airpark. 3.3.3 Operational Constraints Operational constraints, other than those associated with aircraft movement safety areas such as the taxiway object free area, include the Runway Protection Zones (RPZs). Based on current FAA design guidelines, no development is proposed inside the RPZs. City of Clearwater 3-4 Clearwater Airpark Layout Plan 3.4 Development Alternatives This section evaluates several alternatives to address the capacity, efficiency, and safety requirements previously summarized. However, some improvements were not subject to an alternatives analysis if they were recommended to satisfy FAA design standards or restricted by the development constraints summarized in the previous section, including: • Blast pads at both runway ends • Mitigation of direct access from the aircraft hardstand parking area to the runway • Aircraft hardstand parking reconfiguration Key elements of the existing hardstand parking area are illustrated in Figure 3.2. Figure 3.2 Existing Hardstand Parking Areas Source: RDM International, Inc. (2018) The existing taxilane from the transient hardstand positions allows for direct access to the runway via Taxiway A6. To mitigate this condition, relocation of the taxiway connector between Taxiway A and Runway 16-34 is recommended. The existing VASI system restricts relocation of this connector to the south. Therefore, it is proposed that the existing connector is removed, and a new connector is constructed south of the existing connector as illustrated in Figure 3.3. Reconfiguration of the hardstand parking Rows K and N (16 positions), as well as transient parking positions 1-5, is restricted by the existing AWOS and drainage ditch parallel to Taxiway A. Therefore, it is recommended the existing condition is maintained due to cost associated with mitigating these restrictions. City of Clearwater 3-5 Clearwater Airpark Layout Plan Similarly, the reconfiguration of existing hardstand parking Rows M and L as well as the Tampa Bay Aviation positions are restricted by the existing tree outside the terminal and a drainage ditch parallel to Taxiway A. However, reconfiguration of this area is recommended to maximize the number of aircraft hardstand positions and operational safety. As illustrated in Figure 3.3, reconfiguration of this area includes realignment and expansion of the hardstand parking rows, relocation of helicopter pads, and new transient parking hardstand pads. The taxilane accessing transient parking positions will provide ADG II aircraft access which requires an expansion of the transient hardstand pads 2-5 to maintain adequate wingtip clearance. A total of 56 aircraft hardstand parking positions is provided. Three new hardstand parking positions east of the existing fuel farm are also proposed for use by Bender Aviation. These will replace the two existing unusable positions that are currently within the taxilane object free area. These positions are used exclusively by Bender Aviation and are not included in the total number of aircraft parking positions available for based or transient aircraft. Figure 3.3 Standard Recommended Improvements Source: RDM International, Inc. (2018) City of Clearwater 3-6 Clearwater Airpark Layout Plan 3.4.1 T-Hangars The anticipated demand within the planning horizon indicates an additional 15 T-Hangar units can be supported at the Airpark. Each T-Hangar structure can accommodate multiple units. For the purposes of this analysis, two T-Hangar structures are proposed to accommodate the recommended 15 additional units. 3.4.1.1 Alternative 1 The first alternative (Figure 3.4) includes the construction of a new structure on existing Row J, currently an uncovered aircraft parking area accommodating 9 positions. Utilizing existing Row J eliminates the need to construct new pavement for access to each unit. However, it is recommended this includes the realignment of the airport security fence to maximize aircraft wingtip clearance on the north side of the structure. A new 10-unit structure is also proposed south of existing T-Hangar A and parallel to North Hercules Boulevard. This option eliminates 2 existing hardstand positions and requires mitigation of impacts to an existing retention pond, drainage canal, and potentially a berm inside airport property along Gilbert Street. Figure 3.4 T-Hangars - Alternative 1 Source: RDM International, Inc. (2018) City of Clearwater 3-7 Clearwater Airpark Layout Plan 3.4.1.2 Alternative 2 The second alternative (Figure 3.5) also includes the construction of a new T-Hangar on existing Row J as in Alternative 1 and a new T-Hangar south of existing T-Hangar A. However, the new T-Hangar south of existing T-Hangar A is aligned to eliminate the need to mitigate the existing retention pond and minimize impacts to the existing drainage canal while also avoiding impacts to the Runway 34 Protection Zones and airspace. Figure 3.5 T-Hangars - Alternative 2 Source: RDM International, Inc. (2018) City of Clearwater 3-8 Clearwater Airpark Layout Plan 3.4.1.3 T-Hangar Alternatives Evaluation Table 3.1 summarizes and compares the alternatives according to the evaluation criteria previously identified in this chapter. Based on the evaluation, Alternative 1 is the recommended alternative. Table 3.1 T-Hangar Alternatives Evaluation Criteria Alternative 1 2 Achievement of the Objective Yes Yes Airport Design Standards Partial Partial Flexibility Yes No Collateral Impacts Poor Fair Source: RDM International, Inc. Achievement of the Objective The primary objective is to provide 15 additional T-Hangar units. Both alternatives can provide approximately 19 units. Airport Design Standards The construction of a new covered structure on Row J utilizes the existing pavement which does not in each alternative adheres to FAA design standards. Flexibility The new structure proposed south of existing T-Hangar A in Alternative1 can accommodate an expansion of the structure as well as additional hardstand pads without resulting in additional impacts. However, the structure proposed in Alternative 2 cannot accommodate an expansion while maintaining adequate clearance from existing infrastructure. Collateral Impacts Each alternative requires mitigation of existing stormwater drainage features. However, Alternative 2 minimizes the impacts and the associated costs. City of Clearwater 3-9 Clearwater Airpark Layout Plan 3.4.2 Conventional Hangars The anticipated demand within the planning horizon indicates an additional 2 Conventional Hangar units can be supported at the Airpark. The existing Tampa Bay Aviation conventional hangars are approximately 10,000 SF. A 10,000 SF hangar can accommodate approximately 98% of aircraft categorized as ADG I or II2. Therefore, a 10,000 SF hangar is recommended to maximize flexibility for the number and type of aircraft that can be stored in the hangar. Three potential locations were identified for development of additional hangars, as illustrated in Figure 3.6. Figure 3.6 Conventional Hangar Alternative Locations Source: RDM International, Inc. (2018) 3.4.2.1 Alternative 1 The first potential location for a new conventional hangar is south of the existing Bender Aviation Services hangar and north of the existing fuel tanks. This location can accommodate a conventional hangar outside of the taxilane object free area, but the aircraft parking area must be located south of the proposed hangar structure. Additionally, the size of the hangar structure is limited to approximately 6,000 Square Feet (SF) hangar and the aircraft parking apron is restricted to approximately 1,200 Square Yards (SY) due to existing infrastructure. Three existing hardstand pads utilized by Bender Aviation Services are eliminated in this alternative. 3.4.2.2 Alternative 2 The second potential location utilizes a vacant site adjacent to the existing Tampa Bay Aviation hangars. The site can accommodate a 10,000 SF hangar (same as the existing hangars) and an 1,800 SY expansion of the existing aircraft parking apron (the existing apron is approximately 2,300 SY). 3.4.2.3 Alternative 3 The third potential location is along Keene Road on the west side of Runway 16, north of the existing fence line of The Landings Golf Club. Similar to Alternative 2, this site can also accommodate a 10,000 SF hangar and 1,800 SY aircraft parking apron. The site provides easy 2 Airport Cooperative Research Program (ACRP) Report 113, Guidebook on General Aviation Facility Planning City of Clearwater 3-10 Clearwater Airpark Layout Plan access from Keene Road and flexibility to construct additional hangars and aircraft parking apron in the future if needed. However, this site requires a new taxiway for access to Runway 16-34 and Taxiway A as well as mitigation of an existing retention pond. 3.4.2.4 Conventional Hangar Alternatives Evaluation Table 3.2 summarizes and compares the alternatives according to the evaluation criteria previously identified in this chapter. Based on the evaluation, Alternative 2 and Alternative 3 are the recommended alternatives for the recommended 2 future hangars. Table 3.2 Conventional Hangar Alternatives Evaluation Criteria Alternative 1 2 3 Achievement of the Objective Partial Yes Yes Airport Design Standards Yes Yes Yes Flexibility No No Yes Collateral Impacts Fair Good Very Poor Source: RDM International, Inc. Achievement of the Objective Alternative 2 and Alternative 3 each can accommodate a 10,000 SF hangar. Since the size of the hangar in Alternative 1 is restricted, it is considered to only partially achieve the objective. Airport Design Standards Each of the proposed locations can accommodate a new hangar and aircraft parking area without impacting safety areas. Flexibility Alternative 3 is the only location that can accommodate future expansion. Alternative 1 is restricted by the existing taxilane, Bender Aviation Services facility, the fuel farm, and Grand Avenue. Alternative 2 is restricted by Taxiway A, an existing drainage ditch, and other existing off-airport infrastructure. Collateral Impacts Alternative 1 and Alternative 2 can be constructed without significant mitigation of existing drainage features. However, Alternative 3 is located within an existing retention pond constructed for runoff from Keene Road when it was widened in the mid-2000s and will require extensive mitigation. Furthermore, the Alternative 3 site is within a parcel zoned as Open Space / Recreational and would require a significant rezoning effort before it can be implemented. City of Clearwater 3-11 Clearwater Airpark Layout Plan 3.4.3 Terminal A larger terminal building, maintenance shed, and vehicle parking area is recommended. Due to existing constraints and recommended developments summarized in the preceding sections, it is recommended the existing terminal site is utilized for a future terminal building and automobile parking area. Two alternatives were identified and evaluated for the future terminal. Figure 3.7 illustrates the existing terminal and proposed aircraft parking area for reference. There are 5 existing trailers (each approximately 1,000 SF) used by the Civil Air Patrol (CAP), a vehicle parking lot with 25 spaces, and a 3,800 SF terminal structure. Figure 3.7 Terminal Area Source: RDM International, Inc. (2018) City of Clearwater 3-12 Clearwater Airpark Layout Plan 3.4.3.1 Alternative 1 The first alternative (Figure 3.8) expands the terminal in its existing location and maintains 3 of the existing 5 CAP trailers. To accommodate an expansion of the vehicle parking lot, one of the remaining CAP trailers will be relocated and the other removed. The proposed 12,500 SF single-story terminal structure is sized based on anticipated demand in 2038. A second-story may be necessary to accommodate other features such as a restaurant and/or conference room. Additionally, a temporary building will be required during construction of the proposed terminal. The proposed expansion of the existing vehicle parking lot is restricted by the CAP trailers and an existing drainage ditch. Therefore, the expansion can only accommodate 94 parking spaces, 11 short of the 105 spaces recommended based on anticipated demand. A new maintenance shed is proposed adjacent to the EAA facility. Figure 3.8 Terminal Expansion - Alternative 1 Source: RDM International, Inc. (2018) City of Clearwater 3-13 Clearwater Airpark Layout Plan 3.4.3.2 Alternative 2A Alternative 2A proposes a 14,500 SF single-story terminal structure and removes all the existing CAP trailers to maximize the number of vehicle parking spaces (105 in this alternative). It is anticipated that CAP activities will be accommodated in the future terminal. It is also intended that the terminal will be constructed in phases to eliminate impacts to airport operations. A new maintenance shed is proposed adjacent to the future terminal. Figure 3.9 Terminal Expansion - Alternative 2A Source: RDM International, Inc. (2018) City of Clearwater 3-14 Clearwater Airpark Layout Plan 3.4.3.3 Alternative 2B Alternative 2B is similar to Alternative 2A in that the existing CAP trailers are removed to maximize the number of vehicle parking spaces (also 105 in this alternative). However, this alternative proposes a two-story structure to minimize the footprint of the terminal. As the proposed terminal is 10,500 SF, only a partial second floor is required to accommodate anticipated demand. Similar to Alternative 2A, it is also intended that the terminal will be constructed in phases to eliminate impacts to airport operations. A new maintenance shed is proposed adjacent to the future terminal. Figure 3.10 Terminal Expansion - Alternative 2B Source: RDM International, Inc. (2018) City of Clearwater 3-15 Clearwater Airpark Layout Plan 3.4.3.5 Terminal Alternatives Evaluation Table 3.3 summarizes and compares the alternatives according to the evaluation criteria previously identified in this chapter. Based on the evaluation, Alternative 2A is the recommended alternative for the future terminal structure. Table 3.3 Terminal Alternatives Evaluation Criteria Alternative 1 2A 2B Achievement of the Objective Partial Yes Yes Airport Design Standards Yes Yes Yes Flexibility Partial Partial Partial Collateral Impacts Good Fair Fair Source: RDM International, Inc. Achievement of the Objective Alternative 1 only partially achieves the objective since it does not provide the recommended number of vehicle parking spaces. Alternatives 2 and 3 can accommodate all recommended improvements. Airport Design Standards None of the alternatives include non-standard conditions. Flexibility Each of the alternatives provides partial flexibility as the terminal building can be expanded by adding and/or expanding a second level; however, the proposed vehicle parking areas cannot accommodate an expansion. Collateral Impacts Alternative 1 maintains most of the existing CAP trailers while the other two alternatives remove all of them. It is intended CAP functions can be accommodated in the new terminal building but this 3.4.4 Navigational Aids The Clearwater Airpark provide Medium Intensity Runway Lights (MIRL). Per FAA Advisory Circular 150/5300-13A (Change 1), Airport Design, airport rotating beacons are required for any airport with runway edge lights. Accordingly, a rotating beacon is recommended for the Airpark. The main purpose of the beacon is to indicate the location of a lighted airport. Siting and installation of a rotating beacon is based on the following guidelines: • Located within 5,000 feet of a runway • Mount all airport rotating beacons higher than any surrounding obstructions so that the bottom edge of the beacon’s light beam, when adjusted correctly, will clear all obstructions ─ Mounted high enough above the surface so that the beam sweep, aimed 2 degrees or more above the horizon, is not blocked by any natural or manmade object City of Clearwater 3-16 Clearwater Airpark Layout Plan • May be mounted on the roof of hangars or other buildings or on wooden power pole towers and metal towers Three different beacon tower structures are available. These include the Structural Steel Towers, Tubular Steel Towers, and Tip-Down Pole Towers. Structural Steel Towers are available in heights of 51, 62, 75, 91, 108, 129, and 152 feet. Tubular Steel Towers consist of different lengths of low alloy, high strength tubular steel sections welded together to obtain a basic tower height of 51 feet. Tip-Down Pole Towers consist of a two-section octagonal tapered structure with a counterweight and hinge that allow the top section to be easily raised and lowered by one person using an internal hand-operated winch for maintenance. These towers are typically available at lengths up to 55 feet. Figure 3.11 illustrates these three tower types. Figure 3.11 Typical Beacon Towers Source: FAA Advisory Circular 150/5340-30J, Design and Installation Details for Airport Visual Aids (2/12/2018) Three potential locations for the new beacon are identified for future evaluation. These sites are illustrated in Figure 3.12 as part of the following section and are adjacent to the proposed terminal, the fuel farm, and the proposed conventional hangar at the existing Tampa Bay Aviation hangars site. City of Clearwater 3-17 Clearwater Airpark Layout Plan 3.4.5 Recommended Development Plan Figure 3.12 illustrates the recommended development plan based on the analyses summarized in this chapter. Figure 3.12 Recommended Development Plan Source: RDM International, Inc. (2018) City of Clearwater 3-18 Clearwater Airpark Layout Plan 3.4.6 Land Use On-airport and off-airport land uses are a key consideration for airports. Protecting the airspace on parcels outside of airport property maximizes the operational safety of aircraft as well as people and property on the ground. Establishing land uses on airport property allows the airport to allocate limited resources for specific functions and maximize the long-term benefit and financial sustainability of the airport, whether aviation related functions or non-aviation development. The existing on-airport land uses as defined by the City of Clearwater are illustrated in Figure 3.13. Figure 3.13 Existing On-Airport Land Uses Source: City of Clearwater (2018) The majority of Airpark property is designated as Transportation / Utility while The Landings Golf Club (over 300 acres) is designated as Recreational / Open Space. The parcel occupied by the City of Clearwater Water System Maintenance is classified as Industrial Limited as is the parcel north of the Runway 16 end. For the purposes of this analysis, and in the event The Landings Golf Club ceases operations, potential land uses are identified, for discussion purposes only, in Figure 3.14. City of Clearwater 3-19 Clearwater Airpark Layout Plan Figure 3.14 Potential Future On-Airport Land Uses Source: RDM International, Inc. (2018) Areas supporting general aviation activities such as hangar storage and terminal areas are classified as General Aviation. The runway and taxiways, including safety areas and protection zones, maintain the Transportation / Utility classification. However, an area on the west side of the runway is preserved for a potential future parallel taxiway. The existing Landings Golf Club site is split into 3 parcels. West of the runway is a large parcel allocated for future General Aviation purposes, including hangar storage and other general aviation related functions. Another parcel east of the existing residential area at the intersection of Keene Road and Airport Drive is maintained as Recreational / Open Space. A parcel immediately adjacent to Keene Road is classified as non-aviation development. While this could include commercial development to maximize airport revenues, one of the goals and objectives of the City of Clearwater’s Land Use policy is to maintain the residential character of the Keene Road corridor by limiting commercial development. Therefore, this parcel may be best utilized for residential development. These potential land use reclassifications are for discussion purposes only. A change to existing zoning classifications requires a review and approval process that includes public hearings. Any changes to the existing land use and zoning classifications on airport property should adhere to the processes defined by the City of Clearwater. City of Clearwater 4-1 Clearwater Airpark Layout Plan Section 4.0 FACILITIES IMPLEMENTATION PLAN 4.1 Introduction The purpose of the Facilities Implementation Plan is to prepare a Capital Improvement Plan (CIP) that converts the preferred development plan identified in the Alternatives Analysis (Working Paper #3) into a series of potential projects. Projects recommended for the CIP were identified based on numerous factors including safety, adherence to Federal Aviation Administration (FAA) design standards, capacity requirements, and the priorities of the Airport. The scheduled implementation of the projects as projected is based and dependent on many factors including the availability of required funding and environmental or other required approvals. 4.2 Project List and Descriptions A draft project list was developed from the proposed development plan. The draft project list was then reviewed with the City of Clearwater staff and refined to a final project list. The project list is organized by major airport components (i.e., Airfield, Terminal, General Aviation, and Support). This ordering was used to organize project descriptions, which are presented in the following paragraphs, and the cost estimates which are described later in this Working Paper. 4.2.1 Airfield Projects Airfield projects are those that are within the aircraft movement area (runways, taxiways, and approach/departure operational areas. The proposed development plan includes five (5) future airfield projects intended to enhance the safety of airport operations. 4.2.1.1 Relocate Taxiway A6 This project consists of constructing a new Taxiway A6 and demolishing the existing taxiway pavement. The purpose of this project is to improve the operational safety of the airfield by eliminating direct access from the aircraft parking area to the runway. The proposed taxiway is to be constructed based on FAA design standards for the Critical Aircraft identified in Working Paper #1, Aviation Activity Forecasts. The new taxiway is located south of the existing Taxiway A6 due to the navigational aids located to the north of the existing taxiway. 4.2.1.2 Construct Blast Pads This project consists of new blast pads for each runway end. The purpose of this project is to provide blast erosion protection beyond runway ends during jet aircraft operations that occasionally occur at CLW. 4.2.1.3 Property Acquisition at Runway 34 End This project consists of acquiring approximately 1.3 acres not currently within the airport property boundary. The property to be acquired is currently within the boundaries of Marymount Park which is owned by the City of Clearwater. The market value of the parcel is used for cost estimating purposes. City of Clearwater 4-2 Clearwater Airpark Layout Plan 4.2.1.4 Avigation Easement for Parcels within Runway 34 RPZs This project consists of obtaining an avigation easement for properties outside the existing airport property boundary but within the Runway 34 RPZs. The FAA’s airport design guidelines recommend that airports own the property underneath approach and departure areas to the limits of the RPZ, where practicable. The guidelines further recommend that the RPZ be cleared of all above ground objects where practicable. The purpose of this project is to obtain control of these properties and prevent the potential introduction of obstructions to safe air navigation and comply with the FAA guidelines to the extent practical. The parcels within the RPZ primarily consist of residential housing. 4.2.1.5 Avigation Easement for Parcels within Runway 16 RPZs This project consists of obtaining an avigation easement for properties outside the existing airport property boundary but within the Runway 16 RPZs. Similar to project #4, the purpose of this project is to obtain control of these properties and prevent the potential introduction of obstructions to safe air navigation and comply with the FAA guidelines to the extent practical. The parcels within the RPZ primarily consist of residential housing. 4.2.2 Terminal Projects Terminal projects include the terminal building and associated parking areas. The proposed development plan includes two (2) future terminal projects intended to accommodate existing and anticipated demand. 4.2.2.1 Construct New Terminal This project consists on constructing a new, permanent terminal building. The existing terminal is a temporary structure which was intended to be replaced with a more permanent structure. Construction of the proposed terminal shall be phased to allow uninterrupted operations by the airport and its tenants. Elements included in this project includes new and/or relocated security fencing, utilities, etc. 4.2.2.2 Expand Vehicle Parking Lot Vehicle parking at the existing terminal is severely limited and does not provide enough parking spaces for peak periods. This project consists of expanding the existing vehicle parking area and quadrupling the number of parking spaces available. The project requires the removal of the existing five (5) trailers currently under a Land Lease Agreement by the Civil Air Patrol (CAP) through 2022. 4.2.3 General Aviation Projects General Aviation projects consist of the aircraft storage facilities and the pavement used to access them. Most projects proposed in the development plan are General Aviation facilities. The 13 projects identified are summarized below. 4.2.3.1 Replace Shade Hangars with T-Hangars This project involves removal of the existing three (3) shade hangars (E, F, and G) and replacing them with standard T-Hangars. The purpose of this project is to provide more secure aircraft storage and accommodate customer demand while increasing revenues for the airport. This project does not include any changes to the existing taxilanes accessing these facilities. City of Clearwater 4-3 Clearwater Airpark Layout Plan 4.2.3.2 Expand Transient Aircraft Parking Area This project involves expanding the existing transient aircraft parking area to provide additional parking positions and Aircraft Design Group (ADG) II clearance for the transient aircraft that utilize CLW. The existing five (5) parking positions to the south of the existing taxilane are expanded and new parking restriction lines marked to identify the location of the ADG II taxilane object free area. The existing circular pavement north of the existing taxilane is also expanded to accommodate additional aircraft parking positions. 4.2.3.3 Reconstruct Transient Aircraft Parking Area This project consists of reconstructing the north section of the existing transient aircraft parking area pavement. This project was identified in the Florida Department of Transportation (FDOT) Statewide Airfield Pavement Management Program (June 2015). The apron had an average Pavement Condition Index (PCI) of 36 and a rating of “very poor” in the 2015 FDOT pavement study. This project can be completed in conjunction with the expansion of the parking area (Project #9) as determined by the needs of the Airpark and/or funding availability. 4.2.3.4 Construct New Conventional Hangar and Apron This project consists of constructing a new 10,000 Square Foot (SF) hangar adjacent to the existing Tampa Bay Aviation hangars. The project includes an expansion of the existing aircraft parking apron for access to the new hangar and additional aircraft parking. The purpose of this project is to accommodate existing demand. 4.2.3.5 Rehabilitate Existing Tampa Bay Aviation Hangar Apron This project is to rehabilitate (mill and overlay) the deteriorating apron pavement at the existing Tampa Bay Aviation hangars. This project was also identified in the FDOT Statewide Airfield Pavement Management Program (June 2015). A large portion of the apron had an average PCI of 54 and a rating of “poor” in the 2015 FDOT pavement study. Implementation of this project will occur when needed based on future pavement study results; however, this project can be completed in conjunction with Project #11 for construction/cost efficiencies. 4.2.3.6 Rehabilitate Existing Taxilanes (Row K and Transient access) This project is to rehabilitate (mill and overlay) the deteriorating taxilane pavement along the transient aircraft parking area and parallel to the Row K aircraft parking area. These taxilanes provide access to all aircraft parking areas and have a PCI of 52 and a rating of “poor” in the 2015 FDOT pavement study. 4.2.3.7 Construct New T-Hangar on Existing Row J Parking This project consists of installing a new T-Hangar on the existing Row J aircraft parking area which is currently a paved area used for tie-down aircraft parking. The purpose of this project is to accommodate existing demand for covered parking. This project includes the realignment of the perimeter fence to increase aircraft wingtip clearance and maximize operational safety. 4.2.3.8 Rehabilitate Row J and Row I Taxilanes This project consists of rehabilitating (mill and overlay) the deteriorating taxilane pavement accessing the Row J and Row I taxilanes. These taxilanes provide access to the Row J and Row I T-Hangars and had a PCI of 52 and a rating of “fair” in the 2015 FDOT pavement study. The FDOT study included the Row J hardstand parking area but this area will be rehabilitated under Project #14. City of Clearwater 4-4 Clearwater Airpark Layout Plan 4.2.3.9 Reconstruct Existing Bender Aviation Apron This project includes a complete reconstruction of the existing Bender Aviation Services hangar apron and access road. This project was identified in the 2015 FDOT study and indicated the apron had a PCI of 39 and a rating of “poor”. 4.2.3.10 Rehabilitate Existing T-Hangar Taxilanes This project consists of rehabilitating (mill and overlay) of the existing T-Hangars not included in Project #15. These taxilanes provide access to the T-Hangars and had a PCI between 65 and 71 and a rating of “fair” or “satisfactory” in the 2015 FDOT pavement study. 4.2.3.11 Reconfigure Aircraft Parking Area This project consists of constructing new pavement for the tie-down aircraft parking area between the terminal and Taxiway A. While part of the proposed pavement limits overlaps the existing pavement, the existing pavement was rated as “poor” in the 2015 FDOT study and will be removed as part of this project. New pavement will be added to what is currently a grass area containing eight (8) concrete pads (only 5 are usable). Additionally, the existing taxilane accessing these hardstands and the Bender Aviation Services apron will be rehabilitated as part of this project. 4.2.3.12 Construct New Conventional Hangar, Access Taxiway, and Apron This project consists of constructing a new 10,000 SF conventional hangar on the west side of the Airpark, along Keene Road, in what is currently undeveloped land. A new taxiway accessing the runway and Taxiway A is included in this project as is an aircraft parking apron adjacent to the hangar facility. The purpose of this project is to accommodate anticipated demand and therefore, the schedule for this project is dependent upon the actual demand for it. The proposed site for this project is currently a large retention pond that was constructed by FDOT for drainage purposes during the widening of Keene Road. This project will require environmental mitigation of the retention pond. 4.2.3.13 Construct New T-Hangar and Taxilanes This project consists of constructing a new 10-unit T-Hangar south of the existing T-Hangar structures along North Hercules Avenue. This project requires construction of new taxilanes to provide access to the individual hangars. The purpose of this project is to accommodate anticipated demand. A retention pond is currently within the site limits of the proposed T-Hangar and will require environmental mitigation. 4.2.4 Support Projects Support projects consist of Navigational Aids (NAVAIDS) and other facilities necessary to properly maintain the airport. The proposed development plan includes two (2) support facilities. 4.2.4.1 Install Rotating Beacon This project is to install a Rotating Beacon. The location of the beacon will be determined during the planning and design phase of this project. The purpose of this project is to adhere to FAA airport design standards and provide pilots visual reference of the Airpark’s location during night- time operations. 4.2.4.2 Construct Maintenance Shed This project is to install a new maintenance shed in the vicinity of the proposed terminal. The purpose of this project is to provide a covered space large enough to accommodate the Airpark’s new tractor and extra space for other maintenance equipment. City of Clearwater 4-5 Clearwater Airpark Layout Plan 4.2.4.3 Security Upgrades This project is to install access control gates near the terminal and replaces perimeter security fencing where age and condition is questionable. Wildlife fencing will be installed adjacent to the golf course. 4.2.4.4 Airfield Lighting Update The project includes replacement of all airfield lighting, cable and guidance signs. 4.3 Project Cost Estimates Conceptual cost estimates were prepared for all CIP projects in 2018 dollars. No escalation factors were applied to project costs. This methodology allows project costs to be escalated based on actual escalation factors from 2018 at the time they are initiated. The cost estimates are summarized for each development phase in the following section. The cost estimates include construction and program costs. Construction costs include all physical items, labor and a contingency. Program costs include fees associated with engineering design fees and construction phase engineering. The methodology utilized to develop the cost estimates include: • Total property acquisition costs are based on assessed market value per the Pinellas County Property Appraiser, legal proceedings, and other potential costs that include: ─ Contingency for 2018 Assessed Market Value: 15.0% ─ Survey: 5.0% of Total Acquisition Cost ─ Close-out and Other Costs: 7.0% of Total Acquisition Cost • Total Avigation Easement costs are based on the following: ─ Acquisition fee: $5,000 per parcel ─ Legal Proceedings: $3,000 ─ Contingency: 15% ─ Survey: 20.0% of Total Acquisition Cost ─ Close-out and Other Costs: 25.0% of Total Acquisition Cost • Total construction costs are based on direct material costs and additional fees associated with the following: ─ Electrical and Communications (as required): 10.0% ─ Sewer and Water (as required): 20.0% ─ Maintenance of Traffic (MOT): 10.0% ─ Mobilization: 15.0% ─ Environmental Controls: 25.0% ─ Contingencies: 15.0% • Program mark ups are as follows: ─ Engineering, Survey, and Geotech: 10.0% ─ Construction Phase Engineering, RPR, Testing: 7.0% City of Clearwater 4-6 Clearwater Airpark Layout Plan 4.4 Project Phasing In addition to project descriptions and cost estimates, the CIP also presents proposed project phasing. The scheduling of projects in the CIP was developed through consultation with the City of Clearwater Marine and Aviation Department. Phasing for CIP projects was categorized as: Short-Term (2020 through 2024), Intermediate-Term (2025 to 2029) and Long-Term (2030 to 2039). The ultimate timing of projects will be determined based on actual demand, funding availability, environmental approvals, and the priorities of tenants or the City of Clearwater. Figure 4.1 provides a Gantt chart that depicts the sequencing of projects. City of Clearwater 4-7 Clearwater Airpark Layout Plan ID Description Short-Term Intermediate-Term Long-Term 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 21 Install Rotating Beacon 9 Expand Transient Aircraft Parking Area 10 Reconstruct Transient Parking Area 6 Construct New Terminal 7 Expand Existing Vehicle Parking Lot 15 Rehabilitate Rows I & J Taxilanes 16 Reconstruct Bender Aviation Apron 23 Security Upgrades 22 Install New Maintenance Shed 12 Rehabilitate Existing TBA Hangar Apron 11 Construct New Hangar and Apron 13 Rehabilitate Row K & Transient Taxilanes 14 Construct New T-Hangar on Row J 18 Reconfigure Aircraft Parking Area 8 Replace Shade Hangars with T-Hangars 17 Rehabilitate Existing T-Hangar Taxilanes 24 Airfield Lighting Update 20 Construct New T-Hangar 19 Construct New Conventional Hangar 2 Construct Blast Pads 3 Property Acquisition (Runway 34) 4 Avigation Easements (Runway 34) 5 Avigation Easements (Runway 16) 1 Relocate Taxiway A6 TBA = Tampa Bay Aviation Source: RDM International, Inc. (2019); AECOM (2019) Figure 4.1 Preliminary Phasing Schedule for CIP Projects City of Clearwater 4-8 Clearwater Airpark Layout Plan 4.4.1 Short-Term Projects Project priorities in the short-term (2020 to 2024) include the following: • Constructing new facilities recommended to accommodate existing demand and/or mitigating existing operational inefficiencies • A focus on the rehabilitation and/or reconstruction of key airfield pavements identified in the 2015 FDOT pavement study Short-term projects are listed in Table 4.1 along with their project number and total estimated cost. Figure 4.2 shows the location of these projects on the Airport. Table 4.1 Short-Term Projects and Estimated Costs ID Description Component Estimated Cost ($)1 21 Install Rotating Beacon Support $88,492 9 Expand Transient Aircraft Parking Area2 GA $126,447 10 Reconstruct Transient Parking Area2 GA $250,993 6 Construct New Terminal Terminal $2,408,403 7 Expand Existing Vehicle Parking Lot Terminal $869,180 15 Rehabilitate Rows I & J Taxilanes2 GA $480,392 16 Reconstruct Bender Aviation Apron2 GA $329,961 23 Security Upgrades Support $159,798 Total Short-Term Estimated Costs $4,713,666 Source: AECOM (2018) 1 in 2018 dollars 2 cost provided in 2015 FDOT Statewide Airfield Pavement Management Program Figure 4.2 Short-Term Project Locations Source: RDM International, Inc. (2019) City of Clearwater 4-9 Clearwater Airpark Layout Plan 4.4.2 Intermediate-Term Projects Project priorities in the intermediate-term (2025 to 2029) include the following: • A focus on the rehabilitation of existing taxilane • Reconstruction of the hardstand parking area • The construction of an additional hangar Intermediate-term projects are listed in Table 4.2 along with their project number and total estimated cost. Figure 4.3 shows the location of these projects on the Airport. Table 4.2 Intermediate-Term Projects and Estimated Costs ID Description Component Estimated Cost ($)1 22 Install New Maintenance Shed Support $163,155 12 Rehabilitate Existing TBA Hangar Apron2 GA $290,940 11 Construct New Hangar and Apron GA $2,097,958 13 Rehabilitate Row K & Transient Taxilanes2 GA $431,159 14 Construct New T-Hangar on Row J GA $1,428,797 18 Reconfigure Aircraft Parking Area GA $770,174 Total Intermediate-Term Estimated Costs $5,182,183 Source: AECOM (2018) 1 in 2018 dollars 2 cost provided in 2015 FDOT Statewide Airfield Pavement Management Program Figure 4.3 Intermediate-Term Project Locations Source: RDM International, Inc. (2019) City of Clearwater 4-10 Clearwater Airpark Layout Plan 4.4.3 Long-Term Projects Project priorities in the long-term (2030 to 2039) include the following:  Gaining control of properties within RPZs through property acquisitions/easements  Constructing blast pads at each runway end  Mitigating non-standard taxiway configurations  The construction of an additional T-Hangar and conventional hangar to accommodate demand  Replacement of existing Shade Hangars  Airfield lighting upgrades Long-term projects are listed in Table 4.3 along with their project number and total estimated cost. Figure 4.4 shows the location of these projects on the Airport. Table 4.3 Long-Term Projects and Estimated Costs ID Description Component Estimated Cost ($)1 8 Replace Shade Hangars with T-Hangars GA $4,684,557 17 Rehabilitate Existing T-Hangar Taxilanes GA $965,468 24 Airfield Lighting Update Support $371,196 20 Construct New T-Hangar GA $2,200,662 19 Construct New Conventional Hangar GA $2,325,858 2 Construct Blast Pads Airfield $409,462 3 Property Acquisition (Runway 34) Airfield $106,904 4 Avigation Easements (Runway 34) Airfield $205,103 5 Avigation Easements (Runway 16) Airfield $105,053 1 Relocate Taxiway A6 Airfield $382,299 Total Long-Term Estimated Costs $11,756,562 Source: AECOM (2018) 1 in 2018 dollars Figure 4.4 Long-Term Project Locations Source: RDM International, Inc. (2019) City of Clearwater 5-1 Clearwater Airpark Layout Plan Section 5.0 CAPITAL IMPROVEMENT PHASING PLAN 5.1 Introduction The final chapter of a master plan is intended to provide guidance on what will be required to demonstrate the airport sponsor’s ability to fund the projects in the master plan. A more general discussion of the funding of medium and long-term projects is more reasonable because of the uncertainty of future Local and State funding and possible shifts in the overall importance of those projects in reaction to aviation demand at the airport and changes in the economic climate in a community. The City’s ability to fund the recommended projects is a major consideration in preparing the Capital Improvement Plan (CIP). The recommended development plan for the Airport is based on the identification of facility requirements as presented in Working Paper #4. This section of the Airport Master Plan will address the financial implications of implementing the improvements proposed to construct the preferred development alternative. In addition, the potential funding sources; cost of constructing the improvements based upon the Capital Improvement Plan (C.I.P.) required to construct the improvements. The proposed funding plan contained in this section assumes the City will continue not using the FAA’s Airport Improvement Program (AIP), moderate annual funding received from the FDOT, and the growth of the airport’s aviation activity, as depicted in the approved forecasts. The intrinsic value that a well-maintained airport brings to a community or region goes far beyond the day-to-day operational costs. In other words, the money spent and benefits received in the community or region by individuals and businesses that use the airport equals or exceeds the expenses, which are a result of operations at the airport. While some of the costs required to implement and construct the improvements in the CIP can be estimated closely based upon recent construction projects undertaken in the recent past, and revenue projection will be based upon likely funding sources and amounts, it must be understood that these are estimates. Therefore, there is inherent uncertainty in the development of this financial plan due to the basis of the assumptions on estimates. Even with this uncertainty, it is prudent to develop this comprehensive plan to provide an understanding of the variables, and provide a basis upon which adjustments can be made. Throughout the construction and development of the airport, a continual assessment of the financial position of the project must be completed and adjustments made as warranted. 5.2 Airport Development Plan Future airport development at Airport, as included in this Airport Master Plan Update, covers a 20- year planning period. Development items are grouped into three phases: • Short-term (1-5 years) • Intermediate-term (6-10 years) • Long-term (11-20 years) City of Clearwater 5-2 Clearwater Airpark Layout Plan The refined development costs contained in this section are based on the proposed improvements as shown on the Airport Layout Plan, and are included for each item in the financial development plan. The phasing of projects assists the airport sponsor in budgetary planning for future construction projects. Table 5.1 outlines the 20-year financial development plan. The sequence in which the projects are completed is important, as the ultimate configuration of the Airport will require numerous projects. Table 5.1 Financial Development Plan Over 20 Years Phase I Project ID Short-Term Development Total FAA Share State Share Local Share 21 Install Rotating Beacon $88,492 $0 $70,794 $17,698 9 Expand Transient Aircraft Parking Area $126,447 $0 $101,158 $25,289 10 Reconstruct Transient Parking Area $250,993 $0 $200,795 $50,199 6 Construct New Terminal $2,408,403 $0 $1,204,202 $1,204,202 7 Expand Existing Vehicle Parking Lot $869,180 $0 $434,590 $434,590 15 Rehabilitate Rows I & J Taxilanes $480,392 $0 $384,314 $96,078 23 Security Upgrades $159,798 $0 $127,838 $31,960 Total Short-Term Development Cost $4,383,705 $0 $2,523,691 $1,860,016 Phase II Project ID Intermediate-Term Development Total FAA Share State Share Local Share 16 Reconstruct Bender Aviation Apron $329,961 $0 $263,969 $65,992 22 Install New Maintenance Shed $163,155 $0 $130,524 $32,631 12 Rehabilitate Existing TBA Hangar Apron $290,940 $0 $232,752 $58,188 11 Construct New Hangar and Apron $2,097,958 $0 $1,678,366 $419,592 13 Rehabilitate Row K & Transient Taxilanes $431,159 $0 $344,927 $86,232 14 Construct New T-Hangar on Row J $1,428,797 $0 $1,143,038 $285,759 18 Reconfigure Aircraft Parking Area $770,174 $0 $616,139 $154,035 Total Intermediate-term Development Cost $5,512,144 $0 $4,409,715 $1,102,429 Phase III Project ID Long-Term Development Total FAA Share State Share Local Share 8 Replace Shade Hangars with T-Hangars $4,684,557 $0 $3,747,646 $936,911 17 Rehabilitate Existing T-Hangar Taxilanes $965,468 $0 $772,374 $193,094 24 Airfield Lighting Update $371,196 $0 $296,957 $74,239 20 Construct New T-Hangar $2,200,662 $0 $1,760,530 $440,132 19 Construct New Conventional Hangar $2,325,858 $0 1,860,686 $465,172 2 Construct Blast Pads $409,462 $0 $327,570 $81,892 3 Property Acquisition (Runway 34) $106,904 $0 $85,523 $21,381 4 Avigation Easements (Runway 34) $205,103 $0 $164,082 $41,021 5 Avigation Easements (Runway 16) $105,053 $0 $84,042 $21,011 1 Relocate Taxiway A6 $382,299 $0 $305,839 $76,460 Total Long-Term Development Cost $11,756,562 $0 $9,405,249 $2,351,313 TOTAL DEVELOPMENT COST $21,652,411 $0 $16,338,655 $5,313,758 NOTE: All costs are calculated in 2018 dollars. Assumes 80 percent funding by FDOT on all projects excluding terminal area which is 50 percent FDOT funding. City of Clearwater 5-3 Clearwater Airpark Layout Plan 5.3 Funding Sources Probable costs (engineer’s opinion costs) for the development plan identified in Working Paper #4, Facilities Implementation Plan, provides the basis for cost of individual projects. Funding comes from the State (FDOT) contributions. This section will identify and quantify the expected sources of capital funds. As previously indicated, FDOT funds represent the majority of expected capital; however, a number of sources are identified and indicated below. 5.3.1 State Funding Program The FDOT provides most of the funding for capital improvement projects at the Airport. Airport Revenue Diversion Pursuant to the Airport Revenue Protection Act of 1996, by accepting federal or state financial grants or property transfers, the airport agrees to abide by certain binding contractual obligations (i.e., signing a contract with a federal or state government where the government provides the funding and the recipient agrees to follow certain rules). One of those rules specifies that all airport-generated revenues should be spent at the airport. According FDOT Airport Project Funding for: • General Aviation: “Pursuant to Section 332.003 – 332.007, FS, FDOT may provide up to 80 percent of the local share of general aviation airport project costs,” • Economic Development: Pursuant to Section 332.003 – 332.007, FS, FDOT may provide up to 50 percent of the costs to build on-airport revenue-producing capital improvements. One example of an economic development project is industrial park facilities at a general aviation airport. • Strategic Airport Investment: Projects Pursuant to Section 332.007, FS, FDOT may provide up to 100 percent funding for commercial and general aviation airport projects that meet the following criteria: – Provide important access and on-airport capacity improvements, – Provide capital improvements to strategically position the state to maximize opportunities in international trade, logistics, and the aviation industry, – Achieve state goals of an integrated intermodal transportation system, and – Demonstrate the feasibility and availability of matching funds through federal, local, or private partners. • Statewide Project Funding: Pursuant to Section 332.007(1), FS, FDOT is authorized to receive federal grants for these statewide projects when no local sponsor is available. Pursuant to Section 332,007(6) (d), FS, FDOT may provide up to 100 percent of project cost if that project is statewide in scope or involves more than one county where no other governmental entity or appropriate jurisdiction exists. • Other Airport Project Funding Resources: In addition to the FDOT Aviation Grant Program, airports in the state have other project funding resources. These may or may not be applicable to Clearwater Airpark. – Rural Economic Development Initiative: Pursuant to Section 288.0656 (2), FS, a county or community seeking funding through the Rural Economic Development Initiative must meet two qualifications. First, the county or community must meet the statutory definition of “rural” noted in Section 288.0656 (2) (e), FS, to be eligible for a waiver or reduction of City of Clearwater 5-4 Clearwater Airpark Layout Plan match requirements. Second, the eligible county or community must also have three or more of the “economic distress” conditions identified in Section 288.0656 (2) (c), FS. – State Infrastructure Bank: Pursuant to Section 339.55, FS, the State Infrastructure Bank (SIB) is a revolving loan and credit enhancement program consisting of two separate accounts and is used to leverage funds to improve project feasibility. The SIB can provide loans and other assistance to public or private entities carrying out or proposing to carry out projects eligible for assistance under federal and state law. The SIB cannot provide assistance in the form of a grant. – Strategic Intermodal System: Pursuant to Section 339.61, FS, the Strategic Intermodal System (SIS) marks a fundamental shift in the way Florida views the development of and investment in its transportation system. The SIS is composed of transportation facilities and services of statewide and interregional significance. It represents an effort to link Florida’s transportation policies and investments to the state’s economic development strategy, in keeping with the Governor’s strategic imperative of diversifying Florida’s economy. – Transportation Regional Incentive Program: Pursuant to Section 339.2819, FS, the Transportation Regional Incentive Program (TRIP) was created to provide an incentive for regional planning, to leverage investments in regionally significant transportation facilities (roads and public transportation) created pursuant to Section 339.155, FS, and link investments to growth management objectives. TRIP was created with the intent of funding projects that will generate additional capacity through growth in the transportation program. All proposed projects will be evaluated in light of this policy. Each year, the FDOT ACIP program allocates millions of dollars to match federal grants. As airport sponsors receive a federal grant, they apply to the state for the matching funds. Additionally, some direct or “state only” grants (when the FAA is not participating in the funding) may be available to a sponsor for eligible projects. Historically, FDOT has funded approximately 90 percent of eligible projects, leaving the remaining 10 percent to be funded by the sponsor. Eligible Applicants - The state, city, town, county, district, authority or other political subdivisions of the state, which owns and operates an airport(s), open to the public on a non-discriminatory basis, is eligible for assistance under the Loan Program. Eligible airports must be identified in the FDOT State Airports System Plan dated February 2012 (or most current version). Eligible Projects - Typical eligible projects included airport related construction projects for runways, taxiways, aircraft parking ramps, aircraft storage facilities (hangars), fueling facilities, general aviation terminal buildings or pilot lounges, utility services (power, water, sewer, etc.) to the airport runway or taxiway lighting, approach aids (electronic or visual), ramp lighting, airport fencing, airport drainage, land acquisition, planning studies, and under certain conditions, the preparation of plans and specifications for airport construction projects. In addition, projects not eligible for funding under other programs and those designed to improve the airport self- sufficiency, may also be considered. 5.3.2 Local Funding Airport Rates and Charges - FAA Order 5190.6B, FAA Airport Compliance Manual, provides comprehensive guidance on the legal requirement that airport fees be fair, reasonable, and not unjustly discriminatory. The objective of the policy is to provide guidance to airports in establishing rates and charges that will help the airport work towards financial sustainability. Several revenue generating activities that the City is already doing at the Airport will continue to enhance revenues at the airport, these include: City of Clearwater 5-5 Clearwater Airpark Layout Plan • Aircraft hangar/T-hangar/shade rentals • Aircraft tie-down rental • Fuel sale mark-up The City should continue to monitor the current rates and charges to ensure they are remaining competitive with other airports in the region and state. Other more conventional methods of securing funding and financing alternatives the City could consider include: Bank Financing - Some airport sponsors use bank financing as a means of funding airport development. Generally, two conditions are required; first, the sponsor must show the ability to repay the loan plus interest, and second, capital improvements must be less than the value of the present facility or some other collateral used to secure the loan. These are standard conditions which are applied to almost all bank loan transactions. General Obligation Bonds - General Obligation bonds (GO) are a common form of municipal bonds whose payment is secured by the full faith credit and taxing authority of the issuing agency. GO bonds are instruments of credit and because of the community guarantee, reduce the available debt level of the sponsoring community. This type of bond uses tax revenues to retire debt and the key element becomes the approval of the voters to a tax levy to support airport development. If approved, GO bonds are typically issued at a lower interest rate than other types of bonds. Force Accounts, In-kind Service, and Donations - Depending on the capabilities of the Sponsor, the use of force accounts, in-kind service, or donations may be approved by the FAA for the Sponsor to provide their share of the eligible project costs. An example of force accounts would be the use of heavy machinery and operators for earthmoving and site preparation of runways or taxiways, the installation of fencing, or the construction of improvements to access roads. In-kind service may include surveying, engineering, or other services. Donations may include land or materials such as gravel or water needed for the project. The values of these items must be verified and approved by the FAA prior to initiation of the project. Third-Party Support - Several types of funding fall into this category. For example, individuals or interested organizations may contribute portions of the required development funds (pilot associations, economic development associations, Chambers of Commerce, etc.). Although not a common means of airport financing, the role of private financial contributions not only increases the financial support of the project, but also stimulates moral support to airport development from local communities. For example, private developers may be persuaded to invest in hangar development. A suggestion would be for the City to authorize long-term leases to individuals interested in constructing a hangar on airport property. This arrangement generates revenue from the airport, stimulates airport activity, and minimizes the sponsor’s capital investment requirements. Another method of third-party support involves permitting the fixed base operator (FBO) to construct and monitor facilities on property leased from the airport. Terms of the lease generally include a fixed amount plus a percentage of revenues and a fuel flowage fee. The advantage to this arrangement is that it lowers the sponsor’s development costs, a large portion of which is building construction and maintenance. The airport funds some or all of the cost of capital projects by generating revenue from tenants, users and other sources. These airport funds can come from annual surplus, reserves, or borrowing. While capital projects are usually funded from variety of sources, in the end, airport contributed funds have a role in almost all projects, particularly as seed money to initiate projects and to provide the match of FAA funds. City of Clearwater 5-6 Clearwater Airpark Layout Plan 5.4 Pavement Maintenance Plan Periodic maintenance is necessary to prolong the useful life of the airport pavements. The effects of weather, oxidation, and usage cause the pavement to deteriorate. The accumulation of moisture in the pavement causes heaving and cracking, and is one of the greatest causes of pavement distress. The sun’s ultraviolet rays oxidize and break down the asphalt binder in the pavement mix, which in turn accelerates raveling and erosion and can reduce asphalt thickness. The appropriate pavement maintenance will minimize the effects of weather damage and oxidation. Crack sealing is performed to keep moisture from accumulating inside and underneath the pavement and should be done at least every five years prior to fog sealing or overlaying the pavements. Fog seals, slurry seals, and coal tar emulsion (fuel resistant) seals are spread over the entire paved area to replenish the binder lost through aggregate to increase the friction coefficient of the pavement. Asphalt overlays are performed near the end of the useful life of the pavement. A layer of new asphalt is placed over the existing pavement to renew the life of the pavement and to recover lost strength due to deterioration. Unless specially designed, the overlay is not intended to increase the weight bearing capacity of the pavement. Overlays may be supplemented with a porous friction course of grooving to increase friction and minimize hydroplaning. Remarking of the pavement is required following a fog seal or overlay. The recommended pavement maintenance cycle time frames are listed below in Table 5.2. It should be noted that the time frames are recommendations only. Actual pavement deterioration will be affected by use of the Airport and weather exposure. Maintenance actions should be scheduled as necessary through close monitoring and inspection of the pavements. Table 5.2 Pavement Maintenance Schedule Pavement Maintenance Cycle Approximate Time Frames Crack Seal Pavement 1 - 2 years Crack Seal, Seal Coat, and Remark Pavements 3 - 8 years Overlay Pavements 15 - 18 years Seal Concrete Joints 6 - 8 years Source: FDOT, 2015 5.5 Financial Plan Recommendations The ultimate goal of any airport should be the capability to support its own operation and development through airport generated revenues. Unfortunately, few airports similar in size to the Clearwater Airpark are able to do this. For example, it is difficult to financially break even when the fees received from hangar rentals and fuel sales will not adequately amortize the cost of construction projects. The City of Clearwater should consider implementing additional airport sources of revenue. 5.5.1 Airport Revenue Opportunities Airport revenues are generally produced from the use of land leases, user fees, and property taxes generated from on-airport improvements. Examples of airport revenue generators include: Land Leases - Property on the airport that is not devoted to airfield use, vehicle parking, or contained within areas required to be cleared of structures may be leased to individual airport users or aviation related businesses. Typically, the individual is provided a long-term lease on which to construct a hangar, business, or other facility. At the termination of the lease, the lessee has the option to renew the lease, sell or lease the buildings, or to remove the buildings. City of Clearwater 5-7 Clearwater Airpark Layout Plan Hangar Leases - Hangars on the airport owned by the airport sponsor can be leased to private aircraft operators or businesses. Typically, as with land leases, the individual or business is provided a long-term lease of the hangar. At the termination of the lease, the lessee has the option to renew the lease or cease use of the hangar. Tie-Down Fees - A fee is typically established for the use of fixed ramp tie-downs on paved apron areas. The fees are usually established on a monthly or annual basis for based aircraft and on an overnight basis for transient aircraft. Airport Usage Fee - This fee is typically imposed on charter aircraft and can be waived if the operator purchases a minimum amount of fuel. Commercial Activity Fee - This fee is typically imposed on commercial activities operating “for profit” at the airport. Typical commercial activities may include fixed base operators, testing and training, maintenance services, and retail or other goods and services which may be provided at the airport. Non-Aeronautical Revenue Generating - This fee is imposed on leases of land/buildings that are allocated as airport property but do not have access and/or use for aeronautical activities (i.e. non- aeronautical use). The fee for these areas must be setup at fair market value and all revenue generated from these leases must remain within the airport fund. In accordance with Florida State Grant Assurances, all revenues generated by the airport must be expended by the airport for the capital or operating costs of the airport. 5.6 Airport Development Recommendations Based on the findings of the planning process, the following recommendations are provided for the City to consider for development the airport to meet the needs of the community: • The City has the unique challenge of many airports of not having considerable excess land that can be used for aviation related purposes. Over the long-term, the City should continue looking for non-aeronautical development opportunities on the land that has been designated for such activities on the ALP. • Locations for additional corporate hangars and T-hangars have been identified in ALP drawing set. The investment in additional hangars will make the airport more competitive with other airports in the region and will provide the airport will additional revenue. • Continued monitoring of the airport’s financial status is necessary in order to adapt and adjust to changing conditions. 5.7 Continuous Planning Process Airport planning is a continuous process that does not end with the completion of a major capital project. The fundamental issues upon which these airport master plans are based are expected to remain valid for several years; however, several variables such as annual aircraft operations and socioeconomic conditions, are likely to change over time. The continuous planning process necessitates that the Airport consistently monitor the progress of the airport in terms of growth in based aircraft and annual operations, as this growth is critical to the exact timing and need for new airport facilities as recommended within the Airport Master Plan. The information obtained from this monitoring process will provide the data necessary to determine if the development schedule should be accelerated, decelerated, or maintained as scheduled. City of Clearwater 5-8 Clearwater Airpark Layout Plan Periodic updates of the Airport Layout Plan, Capital Improvement Plan, and Airport Master Plan are recommended to document physical changes to the Airport, review changes in aviation activity and to update improvement plans for the Airport. The primary goal of the airport master planning effort is to develop a safe and efficient airport that will meet the demands of its aviation users and stimulate economic development for airport. The continuous airport planning process is a valuable tool in achieving the strategic plans and goals for the Airport. 5.8 Conclusion This Section has laid out the recommended capital improvement projects and their financial implications for improving the Airport over the 20-year planning period. A total of 24 CIP projects have been identified (Table 5.1), which are all programmed within the 20-year planning period. This Airport Master Plan has documented the existing and anticipated aviation demand based on existing conditions, as well as provided a practical and implementable development plan based on input and guidance from the City of Clearwater and FDOT. This financial analysis is based on the continuation of FDOT funding at the current levels, which average at $600,000/year. However, there is competition for FDOT funds, so the Airport will need to aggressively communicate its CIP needs to the FDOT and other relevant agencies as opportunities arise. Based on the assumptions and the financial analysis presented herein, the development plan presented on the ALP along with the Capital Improvement Plan (CIP) is considered feasible, and the airport should be able to construct the necessary aviation facilities, as recommended herein. 1 7245 S.W. 87th Avenue, Suite 300 Miami, Florida 33173 APPRAISAL OF REAL PROPERTY Fair Market Annual Rental For Aeronautical Land and Various Buildings and User Fee Estimates at the Clearwater Airpark, Clearwater, Pinellas County, Florida Appraisal Report SJM File: 22029 PREPARED FOR Mr. Michael MacDonald, MPA Clearwater Airpark 25 Causeway Boulevard Clearwater, Florida 33767 Andrew H. Mageheimer, MAI Theodore W. Slack, MAI Cert. Gen. RZ1073 (1902- 1992) Theodore C. Slack, MAI (1931-2015) Sue Barrett Slack, MAI (Retired) 2 SLACK, JOHNSTON & MAGENHEIMER, Inc. 7245 S.W. 87th Avenue, Suite 300, Miami, Florida 33173 Telephone (305) 670-2111 • Email: SJMIAMI@aol.com April 27, 2022 Mr. Michael MacDonald, MPA Clearwater Airpark 25 Causeway Boulevard Clearwater, Pinellas County, Florida 33767 RE: Appraisal Report – Fair Market Annual Rental for Aeronautical Land and Various Buildings and User Fee Estimates at the Clearwater Airpark, Pinellas County, Florida SJM File: 22029 Dear Mr. MacDonald: At your request, we have prepared an appraisal of the fair market annual rent for aeronautical land and various improvements and user fee estimates at the Clearwater Airpark (CLW) as of March 7, 2022, the date of valuation. CLW is a general aviation airport owned and operated by the City of Clearwater. The scope of this analysis included a visit to the airport and the various properties that are the subject of this report, as well as market research regarding fair market rental rates for the various properties. The purpose of this analysis is to provide an indication of the fair market rental for the properties that are subject of this report. It should be clearly understood that this analysis is limited to a rental analysis of the properties described herein and has not considered the market value of the fee simple or leased fee interests in the land or building improvements at the airports. It is our understanding the appraisal will be used for the purpose of rental adjustments for existing tenants and negotiating with future tenants. The appraisal report states our opinion of fair market rent, subject to various assumptions and limiting conditions contained in this appraisal report. The property visit and analyses forming the basis of our valuation have been performed by the undersigned. The appraisal is intended to comply with the Uniform Standards of Professional Appraisal Practice (USPAP) as adopted by the Appraisal Standards Board of the Appraisal Foundation. 3 Mr. Michael MacDonald, MPA April 27, 2022 As of the date of this report, the world is in the midst of a pandemic associated with the virus Covid-19. The world economy is in a state of volatility based on the uncertainty of the outcome of the impact of the virus. In the United States, the federal, state and local governments are taking steps to limit the spread of the virus. These steps have negatively impacted several facets of the economy including travel, tourism and hospitality. Based on the results of historic pandemics of the 20th century (Swine Flu, Asian Flu, Hong Kong Flu, SARS, MERS, EBOLA and HIV/AIDS) it is anticipated the current pandemic will pass in time; however, the extent of the economic damage remains to be seen. Based upon available information, this appraisal is premised upon the extraordinary assumption that the Corona virus will not have a measurable long-term value impact on the property that is the subject of this appraisal. The appraisal report states our opinion of market value, subject to various assumptions and limiting conditions contained in this appraisal report. The analyses forming the basis of our valuation have been performed by the undersigned. The appraisal has been prepared in accordance with the Uniform Standards of Professional Appraisal Practice (USPAP) as adopted by the Appraisal Standards Board of the Appraisal Foundation. The following report contains the results of our investigations and the explanation of the approaches to value. Respectfully submitted, SLACK, JOHNSTON & MAGENHEIMER, INC. Andrew H. Magenheimer, MAI Zachary J. Olen, MAI CERT. GEN. RZ1073 CERT. GEN. RZ3124 4 TABLE OF CONTENTS Page SUMMARY OF SALIENT FACTS AND CONCLUSIONS ............................................ 1 CERTIFICATION ............................................................................................................... 4 ASSUMPTIONS AND LIMITING CONDITIONS ........................................................... 5 OWNERSHIP, LEGAL DESCRIPTION AND HISTORY OF THE PROPERTY ........... 8 SCOPE OF THE APPRAISAL ........................................................................................... 8 DEFINITION OF VALUE AND INTEREST APPRAISED ........................................... 11 AREA DISCUSSION ........................................................................................................ 13 DESCRIPTION OF THE PROPERTIES .......................................................................... 22 REAL ESTATE TAXES ................................................................................................... 74 HIGHEST AND BEST USE ............................................................................................. 75 SUMMARY OF ANALYSIS AND VALUATION ......................................................... 77 RECONCILIATION ....................................................................................................... 103 ADDENDUM A - Slack, Johnston & Magenheimer Airport Survey ............................. 104 ADDENDUM B - Qualifications of the Appraisers ....................................................... 121 1 SUMMARY OF SALIENT FACTS AND CONCLUSIONS Property Appraised: Various aeronautical land and improvements and user fee estimates at the Clearwater Airpark (CLW), City of Clearwater, Pinellas County, Florida Property Type: Aeronautical Land and Buildings Ownership: City of Clearwater P.O. Box 4748 Clearwater, Florida 33767 Interest Appraised: Fair market rental Date of Report: April 27, 2022 Date of Valuation: March 7, 2022 Value Indications: Annual Rent/Sq.Ft. Aeronautical Land $0.25 Aeronautical Buildings Building Type Monthly Rent/Unit Building A T-Hangar $550 Building A T-Hangar w/ Bonus Area $600 Building B T-Hangar $550 Building B T-Hangar w/ Bonus Area $600 Building C T-Hangar $575 Building C T-Hangar w/ Bonus Area $625 Building D T-Hangar $550 Building D T-Hangar w/ Bonus Area $600 Building E Shade Hangar $300 Building F Shade Hangar $300 Building G Shade Hangar $300 Building H T-Hangar $550 Building H T-Hangar w/ Bonus Area $600 Building I T-Hangar $550 Building I T-Hangar w/ Bonus Area $600 Annual Rent/Sq. Ft. FBO Terminal Terminal/Office Space $35.00 (2) South Hangar Storage/Maintenance Hangar $5.50 (1) Building Central Storage/Maintenance Hangar $6.50 (1) 2 Monthly Rent/Sq.Ft. North Hangar Bulk Hangar $0.65 User Fees Monthly Rent/Space Tie Downs $110 Note (1): Rent includes supporting land and on a gross basis. Note (2): Rent is on a full service basis and is based on the net usable area of the individual offices. 3 CLW AERIAL PHOTOGRAPH 4 CERTIFICATION We certify that, to the best of our knowledge and belief, ... - the statements of fact contained in this report are true and correct. - the reported analyses, opinions, and conclusions are limited only by the reported assumptions and limiting conditions and are our personal, impartial, and unbiased professional analyses, opinions, and conclusions. - we have no present or prospective interest in the properties that are the subject of this report and no personal interest with respect to the parties involved. - we have no bias with respect to the properties that are the subject of this report or to the parties involved with this assignment. - our engagement in this assignment was not contingent upon developing or reporting predetermined results. - our compensation for completing this assignment is not contingent upon the development or reporting of a predetermined value or direction in value that favors the cause of the client, the amount of the value opinion, the attainment of a stipulated result, or the occurrence of a subsequent event directly related to the intended use of this appraisal. - the reported analyses, opinions, and conclusions were developed, and this report has been prepared, in conformity with the requirements of the Code of Professional Ethics and Standards of Professional Appraisal Practice of the Appraisal Institute, which include the Uniform Standards of Professional Appraisal Practice (USPAP). - Andrew Magenheimer has made a visit to the property that is the subject of this report. - no one provided significant real property appraisal assistance to the persons signing this certification. - the use of this report is subject to the requirements of the Appraisal Institute relating to review by its duly authorized representatives. - we have performed any services regarding the subject property within the prior three years. - as of the date of this report, Andrew H. Magenheimer and Zachary J. Olen have completed the continuing education program for Designated Members of the Appraisal Institute. SLACK, JOHNSTON & MAGENHEIMER, INC. Andrew H. Magenheimer, MAI Zachary J. Olen, MAI CERT. GEN. RZ1073 CERT. GEN. RZ3124 5 ASSUMPTIONS AND LIMITING CONDITIONS The appraisal is subject to the following assumptions and limiting conditions: 1. No responsibility is assumed for the legal description or for matters including legal or title considerations. Title to the property is assumed to be good and marketable unless otherwise stated. 2. No legal opinion related to a title search was provided and all existing liens and encumbrances, including deed restrictions and developers agreements, have not been investigated unless otherwise stated. The property is appraised as though free and clear. 3. Responsible ownership and competent property management are assumed. 4. The information furnished by others has been gathered from sources deemed to be reliable, however, no warranty is given for its accuracy. 5. All engineering and surveying is assumed to be correct. Any sketches, plats, or drawings included in this report are included to assist the reader in visualizing the property. We have made no survey of the property, and assume no responsibility in connection with such matters. 6. It is assumed that there are no hidden or unapparent conditions of the property, subsoil, or structures that render it more or less valuable. No responsibility is assumed for unusual soil conditions and no opinion as to these matters is to be inferred or construed from the attached report other than those specifically stated in the report. Unless stated otherwise, the soil conditions of the subject property are assumed to be adequate to support development utilizing conventional construction techniques. We recommend the client obtain an opinion from a competent engineering firm. 7. It is assumed that there is full compliance with all applicable federal, state, and local environmental regulations and laws unless noncompliance is stated, defined, and considered in the appraisal report. 8. It is assumed that all applicable zoning and use regulations and restrictions have been complied with, unless a nonconformity has been stated, defined, and considered in the appraisal report. 9. It is assumed that all required licenses, certificates of occupancy, consents, or other legislative or administrative authority from any local, state, or national government or private entity or organization have been or can be obtained or renewed for any use on which the value estimate contained in this report is based. 10. It is assumed that the utilization of the land and improvements is within the boundaries or property lines of the property described and that there is no encroachment or trespass unless noted in the report. 6 11. Any proposed or partially completed improvements included in this report are assumed to be completed in accordance with approved plans and specifications and in a workmanlike manner. 12. Our estimates of future values were formulated based upon market conditions as of the date of appraisal, considerate of future projections concerning supply and demand. The appraiser has no responsibility for significant events that alter market conditions subsequent to the effective date or dates of appraisal. 13. This study is to be used in whole and not in part. No part of it shall be used in conjunction with any other appraisal. Publication of this report or any portion thereof without the written consent of the appraiser is not permitted. 14. The appraiser, by reason of this report, is not required to give further consultation, testimony, or be in attendance in court with reference to the property in question unless arrangements have been previously made. 15. Neither all, nor any part of the contents of this report (especially any conclusions as to value, the identity of the appraiser, or the firm with which the appraiser is connected), shall be disseminated to the public through advertising, public relations, news, sales, or other media without the written consent and approval of the appraiser. The use of this report in any public offering or syndication document is specifically prohibited. 16. Unless otherwise stated in this report, the existence of hazardous substances, including without limitation asbestos, polychlorinated biphenyls, petroleum leakage, or agricultural chemicals, which may or may not be present on the property, or other environmental conditions, were not called to the attention of, nor did the appraiser become aware of such during the appraiser's inspection. The appraiser has no knowledge of the existence of such materials on or in the property unless otherwise stated. The appraiser, however, is not qualified to test such substances or conditions. If the presence of such substances, such as asbestos, urea formaldehyde foam insulation, or other hazardous substances or environmental conditions, may affect the value of the property, the value estimated is predicated on the assumption that there is no such condition on or in the property or in such proximity thereto that it would cause a loss in value. No responsibility is assumed for any such conditions, nor for any expertise or engineering knowledge required to discover them. It is recommended that the client retain an expert in this field, if needed. 17. Disclosure of the contents of this report by the appraiser is controlled by the Appraisal Institute of which one or more signatures of this report is an MAI member and by the Florida Department of Professional Regulation, Division of Appraisal State Certification. The analysis and value conclusions, as well as non-public information about the subject property, are confidential matters and cannot be divulged to any persons other than the party for whom the report is prepared. Exceptions to this confidentiality provision are requests by committees of the Appraisal Institute or the Florida Department of Professional Regulations for peer review, and subpoenas by any court having jurisdiction to request production of the report. 7 18. Section 404.056(8) of the Florida Statues requires that prior to or at the time a rental agreement or contract for any building is executed, the following disclosure statement must be issued: "RADON GAS: is a naturally occurring gas that, when it has accumulated in a building in sufficient quantities, may present risk to persons who are exposed to it over time. Levels of radon that exceed federal and state guidelines have been found in building in Florida. Additional information regarding radon and radon testing may be obtained from your public health unit." 19. Acceptance or use of this report constitutes acceptance of the preceding conditions. 8 OWNERSHIP, LEGAL DESCRIPTION AND HISTORY OF THE PROPERTY Ownership CLW is owned and operated by the City of Clearwater, P.O. Box 4748, Clearwater, Pinellas County, Florida 33758. The subject land and buildings are represented to be property of the City. There are no known transfers of ownership of the subject property within the past five years. It should be clearly understood that the identification of ownership and title analysis was not performed and is beyond the scope of this appraisal. Legal Description The complete legal description of CLW was not provided for our review. CLW is legally described as portions of Section 12, Township 29 South, Range 15 East of Pinellas County, Florida. Property History Clearwater Air Park (CLW) contains 47 acres, with a runway configuration of 16-34. The airport was originally opened in 1939 and serves the general aviation needs of the community. CLW is one of the general aviation airports in the region that serve as reliever airports to Tampa International and St. Pete-Clearwater International Airports. Clearwater Airpark, Inc. is the fixed base operator at CLW and is under a management agreement with the City of Clearwater to manage all of the facilities at the airport. INTENDED USE, INTENDED USER AND DATE OF THE APPRAISAL The purpose of our analysis is to develop and report an estimate of the fair market rent for the various aeronautical properties and user fee estimates at the Clearwater Airpark (CLW). The date of valuation is March 7, 2022 and the date of the report is April 27, 2022. It is our understanding the appraisal will be used for the purpose of rental adjustments for existing tenants and negotiating with future tenants. The client and intended user of this report is the City of Clearwater. SCOPE OF THE APPRAISAL The scope of this appraisal report is to provide an analysis of the aeronautical land and various improvements and user fees that are the subject of this report and their surrounding environment in order to estimate the highest and best use and the fair market rental for the various land and improvements. We have made recent visit to the properties and reviewed factual data concerning their condition. The data reviewed included available site plans, 9 surveys and other items provided by the client, including the airport master plan, minimum standards, ALP and lease information for CLW. As stated, this report is limited to an estimate of the fair market annual rent for the aeronautical land and various improvements that are the subject of this report as of March 7, 2022, the date of valuation. In addition, we have included user fee estimates (i.e. tie downs) for CLW. This appraisal included an estimation of the highest and best use of the subject properties. This analysis includes a visit to the properties, gathering information concerning potential uses of the properties, as well as a review of market conditions for the properties. The aeronautical properties are located within the Airport Operating Area (AOA) of each airport, with limited potential uses due to this designation. The scope of our market rental analysis for the subject aeronautical properties was based on comparison with similar properties. The focus of the rental analysis is general aviation airports within the central regions of Florida. Our research included a review of the method of establishing rental rates and charges for aeronautical properties. Generally, aeronautical properties within Florida do not sell and; therefore, determining rental rates and charges based on capitalization rates and sales prices is not possible. There are two methods typically utilized to estimated rental rates of aeronautical properties: 1) market comparative analysis based on market research and 2) a comparison of non-airport (off-port) land values and improvement values to airport (on-port) properties. It is our opinion that the on-port/off-port method of estimating rental rates for aeronautical property is a less reliable way of estimating market rents, especially when comparable airport rental information is available. Inherent in ownership of real estate is the "bundle of rights" that each property possesses. In most areas, aeronautical properties are owned by aviation authorities and may only be used by leasing the property. In addition to the ownership differences in non-aviation and aeronautical properties, the permitted use of properties differ greatly. Generally, the FAA mandates that aeronautical properties may only be used for aeronautical related uses; therefore, it is difficult to quantify the impact of this restriction on airport properties and relate it to a unit of comparison for estimating rental rates with non- aviation properties of different use (e.g. industrial or commercial property). Furthermore, “market rent” is generally defined as the rent a property would command as indicated by the current rents paid and asked for similar property. It is our opinion that the restriction of use of aeronautical property is so finite that they cannot be compared to non- aviation property. It is our opinion that market research produces the best method of estimating market rental rates between similar property types. This method serves as the basis for our estimation of the fair market rental for the various properties that are the subject of this report. 10 As stated, our general aviation survey included over 50 airports within the State of Florida. These airports included a variety of general aviation to large hub commercial airports. Our survey indicates that, although there is a wide variation in geographic locations and non-aviation property values throughout the state, there are several similarities in rental rates and charges for various components at the airports based on the airport use (general aviation and commercial). The scope of our survey has included a mail questionnaire and telephone interviews with airport managers and fixed base operators (FBO). In addition, our analysis included a review of several secondary aviation data sources. The primary focus of our survey was rental rates and charges for aeronautical properties. The airports have been compared based on location, physical size, annual operations, based aircraft and fuel flowage. The data collected includes statistical information described above, as well as rates and charges for various types of aeronautical properties. For the purpose of this portion of the appraisal, aeronautical land, building rental rates and user fees were the focus of our analysis. The wide variety of airports included in our survey necessitated a review of the units of comparison used to compare airports to one another. Airports were compared based on activity levels relating to geographic locations, physical size, number and length of runways, based aircraft, annual operations and fuel flowage. In our research, the focus of airport comparisons was based on geographic location and relationships between based aircraft, operations and fuel flowage. The valuation section of this report will further discuss the comparison of airport properties. Our research has focused on the best available data concerning each of the different property types described herein, as of the date of valuation. It is our opinion that the above described valuation methods produce a reliable indication of fair market rental rates for the various properties that are the subject of this report. 11 DEFINITION OF VALUE AND INTEREST APPRAISED The Uniform Standards of Professional Appraisal Practice (USPAP 2020-21) defines Market Value as "a type of value, stated as an opinion, that presumes the transfer of a property (i.e. a right of ownership or a bundle of rights), as of a certain date, under specific conditions set forth in the definition of the term identified by the appraiser as applicable in an appraisal." We have relied on the Dictionary of Real Estate Appraisal, Seventh Edition, definition of Market Value as "the most probable price which a property should bring in a competitive and open market under all conditions requisite to a fair sale, the buyer and seller each acting prudently and knowledgeably, and assuming the price is not affected by undue stimulus. Implicit in this definition is the consummation of a sale as of a specified date and the passing of title from seller to buyer under conditions whereby: 1. buyer and seller are typically motivated; 2. both parties are well informed or well advised, and acting in what they consider their best interests; 3. a reasonable time is allowed for exposure in the open market; 4. payment is made in cash in United States dollars or in terms of financial arrangements comparable thereto; and 5. the price represents the normal consideration for the property sold unaffected by special or creative financing or sales concessions granted by anyone associated with the sale. (Federal Register 77472, Volume 75, No. 237, December 10, 2010) Other pertinent definitions from the Dictionary of Real Estate Appraisal, Seventh Edition, as follows: Fee Simple Estate is the “absolute ownership unencumbered by any other interest or estate, subject only to the limitations imposed by the governmental powers of taxation, eminent domain, police power, and escheat.” Leased Fee Interest is “a freehold (ownership interest) where the possessory interest has been granted to another party by creation of a contractual landlord-tenant relationship (i.e., a lease)”. 12 Leasehold Interest is the “interest held by a lessee (tenant) through a lease transferring the rights of use and occupancy for a stated term under certain conditions.” Market Rent is “the most probable rent that a property should bring in a competitive and open market reflecting all conditions requisite to a fair lease transaction, the lessee and lessor each acting prudently and knowledgeably, and assuming the rent is not affected by undue stimulus. Implicit in this definition is the execution of a lease as of a specified date under conditions whereby  Lessee and lessor are typically motivated;  Both parties are well informed or well advised, and acting in what they consider their best interests;  Payment is made in terms of cash or in terms of financial arrangements comparable thereto; and  The rent reflects specified terms and conditions typically found in that market, such as permitted uses, use restrictions, expense obligations, duration, concessions, rental adjustments and reevaluations, renewal and purchase options, frequency of payments (annual, monthly, etc.), and tenant improvements (TIs).” 13 AREA DISCUSSION Clearwater Airpark (CLW) is located in Clearwater within central Pinellas County on the west coast of Florida. The recipients of this report are familiar with the Pinellas County and Clearwater areas and the area analysis is therefore limited. N SUBJECT 14 AVIATION OVERVIEW The aviation industry in west central Florida is characterized by numerous smaller general aviation airports with regional large and medium hub commercial airports located in the vicinity of areas of population concentration. The regional commercial airports in the area include Orlando International, Tampa International, Southwest Florida Regional, Sarasota-Bradenton, Orlando Sanford and St. Petersburg-Clearwater Airports. According to the different airport authority for each airport, CY20 the passenger enplanements and airport hub classifications for the area commercial service airports are as follows: CY 2020 Airport Enplanements Hub Size Orlando Int’l 10,858,894 Large Tampa Int’l 5,138,990 Large Southwest Florida Int’l 3,004,387 Medium Orlando Sanford Int’l 769,598 Small St. Petersburg-Clearwater Int’l 697,638 Small Sarasota-Bradenton Int’l 616,798 Small A review of the “Florida Aviation System Plan 2025” (FASP) prepared by the Florida Department of Transportation (FDOT) and Federal Aviation Administration (FAA) identifies 131 public airports in Florida. The FASP classifies airports within Florida into two general categories: Commercial Service and General Aviation. Within Florida, the FASP identifies 19 commercial airports and 112 community (general aviation) airports. The FASP divides the state into nine regions and identifies the airports within each region according to the use classification. CLW is classified as a “general aviation” airport. The FASP identifies the public airports in the West Central Florida Metropolitan area as follows: Commercial Community Community Airports Airports Airports St. Pete-Clearwater Int’l Albert Whitted Plant City Tampa International Clearwater Airpark Tampa North Aero Park Brooksville-Tampa Bay Reg'l Tampa Executive Peter O. Knight Zephyrhills Municipal Pilot Country The FASP is useful in establishing the universe of airports within the state and segregating the airports based on use characteristics. The FASP helps identify the airports which are similar in terms of geographic location and use. In our analysis, we researched aeronautical land, pavement and building rental rates at other general aviation airports within Florida. Please refer to the valuation section which follows. 15 CLW 16 CLW 17 Clearwater Airpark (CLW) As discussed, Clearwater Airpark (CLW) is located in central Pinellas County and is owned and operated by the City of Clearwater. CLW is a general aviation airport that serves recreational and corporate general aviation needs of Pinellas County. The airport property contains 47 acres and is comprised of aeronautical uses. The aeronautical land is the property included in the Airport Operating Area (AOA). The AOA is generally referred to as the area around the airport "inside the fence" and includes the runways, ramps, control tower, general aviation and support areas. The aeronautical land at the airport is mostly developed with several different general aviation improvements including t-hangars, shade, maintenance hangars and a central FBO facility. The improvements at the airport consist of the original airport improvements. CLW has one runway in a 16-34 configuration. The following is a summary of the CLW airport facilities: Location Coordinates: N 2758.63' W 8245.54' Elevation: 71.0' Airport Facilities Hours of Operation: 1200-0400Z Control Tower: No U.S. Customs: No Fire/Rescue Station: No Runways: 16-34 4,108' x 75' Asphalt Approaches: GPS Lighting: Beacon Runway 16-34, - MIRL, VASI 18 DME- UHF Standard Distance Measuring Equipment GPS- Global Positioning System MIRL- Medium Intensity Runway Lighting ILS- Instrument Land System MALSR- Medium Intensity Approach Lighting System with Runway Alignment Indicator Lights REIL- Runway End Identifier Lights PAPI- Precision Approach Path Indicator RNAV- Radio Navigation Aids VASI- Visual Approach Slope Indicator 19 The following are operational statistics for CLW. The operation information for CLW was provided by the airport manager. The operation information for Florida was taken from the FAA’s most recently published “Airport Operations at Airports with Control Towers”. According to the airport manager, the based aircraft at CLW is as follows: According to the airport manager, the fuel volume at CLW is as follows: 20 In addition, according to the FAA’s most recently published, U.S. Civilian Airmen Statistics, the licensed pilots in Pinellas County and Florida are divided by category as follows: Summary The above statistics of airport activity at CLW were analyzed in terms of the business trends in the area, as well as for purposes of comparison with other airports. The level of operations at an airport is a general measure of airport activity. At airports with control towers, operations are measured by the FAA standards in terms of air carrier, air taxi, general aviation and military operations. The operations are further classified as “local” or “itinerant” operations. A review of the total and general aviation operations provides a basis of airport comparison, as well as trends in airport activity. As noted, CLW does not have a control tower and the operations were estimated by the airport manager. Based on our analysis of general aviation operations at general aviation airports in Florida, the trend over the past few years has been stable and seen some growth in operations and CLW seems to follow this trend. Based aircraft and fuel volume are further measures of airport activity of particular importance to general aviation airports. The trends at CLW show stable based aircraft and increased fuel flowage over the past several years. 21 As noted, the world has been dealing with the Covid pandemic since early 2020 and global variants persist. Based on our analysis, as of the date of valuation, the general aviation industry in Florida has mostly recovered from impacts of the pandemic. The population of civilian airmen is another measure of business climate for the general aviation industry. A review of the civilian airmen population within Pinellas County over the past five years indicates a stable population across the board. The overview of the airport activity requires the prioritization of the information. The general aviation operations, based aircraft and fuel volume are considered the most important measures of airport activity for the purpose of this analysis. The trends in general aviation are considered to have followed general economic conditions over the past several years. 22 DESCRIPTION OF THE PROPERTIES Our analysis of CLW includes aeronautical land and various improvements as described herein. The aeronautical buildings include t-hangars, shade hangars, storage/maintenance hangars, a bulk hangar and terminal office space. Our analysis included exterior inspections of the existing buildings and interior inspections of those buildings where access was permitted. Our analysis also included a review of available information (rent roll, surveys, site plans, building sketches, etc.) and a recent visit to the properties. The parcel information was further verified with the Pinellas County Property Appraiser’s (PCPA) parcel information. It was noted, due to the government ownership, the entire airport is exempt from ad valorem real estate taxes. CLW is located within the City of Clearwater and is zoned I (Institutional) associated with its airport use. The “I” zoning classification permits a variety of uses, including airports. Our analysis of the aeronautical properties at CLW took into consideration the zoning of these properties, as well as the airport development plans and minimum standards. The properties are considered a permitted and conforming use. A summary of the CLW aeronautical buildings is as follows: Aeronautical Buildings Building Type Tenant Building A T-Hangar Various Building B T-Hangar Various Building C T-Hangar Various Building D T-Hangar Various Building E Shade Hangar Various Building F Shade Hangar Various Building G Shade Hangar Various Building H T-Hangar Various Building I T-Hangar Various FBO Terminal Terminal/Office Space Various South Hangar Storage/Maintenance Hangar Bender Aviation Serv. Central Hangar Storage/Maintenance Hangar Tampa Bay Aviation North Hangar Bulk Hangar Various 23 CLW Aeronautical Buildings N 24 N 25 Building A T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; electricity single metered Current Monthly Rent: $552/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Small T-Hangar: 9,432 Sq. Ft. (PCPA) Average Unit Size: 992 Sq. Ft. Year Built: 1997 Condition: Average PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building A is an 8-unit pre-engineered metal t-hangar building. Each unit has a door opening of approximately 42 feet and a clear door height of approximately 13.5 feet. The building has a single meter. Each small t-hangar unit is accessed by a sliding door. Units 1 and 8 are the end units and contain 1,168 square feet each and are rented for $596 per month, which includes about 176 square feet of additional storage space within the t-hangar unit (i.e. t-hangar with bonus area). 26 Building A N 27 Photographs of Building A View of the south and west elevations. View of the north elevation. 28 Building B T-Hangar Unit Numbers: 1-9 Tenant: Various Lease Term: Annual Terms: Gross; electricity single metered Current Monthly Rent: $552/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Small T-Hangar: 10,584 Sq. Ft. (PCPA) Average Unit Size: 992 Sq. Ft. Year Built: 1997 Condition: Average PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building B is a 9-unit pre-engineered metal t-hangar building. Each unit has a door opening of approximately 42 feet and a clear door height of approximately 13.5 feet. The building has a single meter. Each small t-hangar unit is accessed by a sliding door. Units 2 and 9 are the end units and contain 1,168 square feet each and are rented for $596 per month, which includes about 176 square feet of additional storage space within the t-hangar unit (i.e. t-hangar with bonus area). 29 Building B N 30 Photographs of Building B View of the south and west elevations. View of the north elevation. 31 Building C T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; electricity single metered Current Monthly Rent: $553/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Small T-Hangar: 11,550 Sq. Ft. (based on our measurements) Average Unit Size: 992 Sq. Ft. Year Built: 2020 Condition: Very Good PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building C is a 10-unit pre-engineered metal t-hangar building. Each unit has a door opening of approximately 42 feet and a clear door height of approximately 12 feet. The building has a single meter. Each small t-hangar unit is accessed by a sliding door. Unit 1 includes an end unit and contains 1,168 square feet and is rented for $606 per month, which includes about 176 square feet of additional storage space within the t-hangar unit (i.e. t-hangar with bonus area). 32 Building C N 33 Photographs of Building C View of the south and west elevations. View of the north and east elevation. 34 Building D T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; electricity single metered Current Monthly Rent: $552/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Small T-Hangar: 10,112 Sq. Ft. (PCPA) Average Unit Size: 992 Sq. Ft. Year Built: 2015 Condition: Good PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building D is a 10-unit pre-engineered metal t-hangar building. Each unit has a door opening of approximately 42 feet and a clear door height of approximately 13.5 feet. The building has a single meter. Each small t-hangar unit is accessed by a sliding door. Unit 1 is the end units and contain 1,168 square feet each and is rented for $596 per month, which includes about 176 square feet of additional storage space within the t-hangar unit (i.e. t-hangar with bonus area). 35 Building D N 36 Photographs of Building D View of the south and east elevations. View of the north and west elevations. 37 Building E T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; minimal electric Current Monthly Rent: $288/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Shade Hangar: 11,690 Sq. Ft. (Based on our measurements) Year Built: 1970 Condition: Fair PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building E is a 10-unit pre-engineered metal shade hangar building. Each unit has an opening of 43 feet and a clear height of 13 feet. The building has minimal electric. 38 Building E N 39 Photographs of Building E View of the south and west elevations. View of the north elevation. 40 Building F T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; minimal electric Current Monthly Rent: $288/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Shade Hangar: 11,690 Sq. Ft. (Based on our measurements) Year Built: 1970 Condition: Fair PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building F is a 10-unit pre-engineered metal shade hangar building. Each unit has an opening of 43 feet and a clear height of 13 feet. The building has minimal electric. 41 Building F N 42 Photographs of Building F View of the south and west elevations. View of the north elevation. 43 Building G T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; minimal electric Current Monthly Rent: $288/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Shade Hangar: 11,690 Sq. Ft. (Based on our measurements) Year Built: 1970 Condition: Fair PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building G is a 10-unit pre-engineered metal shade hangar building. Each unit has an opening of 43 feet and a clear height of 13 feet. The building has minimal electric. 44 Building G N 45 Photographs of Building G View of the south and west elevations. View of the north elevation. 46 Building H T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; electricity single metered Current Monthly Rent: $552/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Small T-Hangar: 11,700 Sq. Ft. (PCPA) Average Unit Size: 992 Sq. Ft. Year Built: 2002 Condition: Good PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building H is a 10-unit pre-engineered metal t-hangar building. Each unit has a door opening of approximately 42 feet and a clear door height of approximately 13.5 feet. The building has a single meter. Each small t-hangar unit is accessed by a sliding door. Units 1 and 10 are the end units and contain 1,168 square feet each and are rented for $596 per month, which includes about 176 square feet of additional storage space within the t-hangar unit (i.e. t-hangar with bonus area). 47 Building H N 48 Photographs of Building H View of the south and west elevations. View of the north and east elevations. 49 Building I T-Hangar Unit Numbers: 1-10 Tenant: Various Lease Term: Annual Terms: Gross; electricity single metered Current Monthly Rent: $552/Unit March 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Small T-Hangar: 11,700 Sq. Ft. (PCPA) Average Unit Size: 992 Sq. Ft. Year Built: 2002 Condition: Good PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: Building I is a 10-unit pre-engineered metal t-hangar building. Each unit has a door opening of approximately 42 feet and a clear door height of approximately 13.5 feet. The building has a single meter. Each small t-hangar unit is accessed by a sliding door. Units 1 and 10 are the end units and contain 1,168 square feet each and are rented for $596 per month, which includes about 176 square feet of additional storage space within the t-hangar unit (i.e. t-hangar with bonus area). 50 Building I N 51 Photographs of Building I View of the south and west elevations. View of the north and east elevations. 52 FBO Terminal Tenant: Various Lease Term: Annual Terms: Full Service Current Rent: N/A (see comments) January 2018 Occupancy: 100% Land Area: N/A Paved Area: N/A Adjusted Building Area: 3,572 Sq. Ft. (PCPA) Year Built: N/A (see comments) Condition: Average PCPA Parcel Number: 12-29-15-55836-001-0001 Comments: The FBO Terminal is a modular building that is used as a terminal and office by Clearwater Airpark, Inc. fixed base operator. It includes several private offices that range in size from about 120 to 220 useable square feet. As of the date of this report, the offices were reportedly leased to various tenants. According to the FBO the rental rates range from $31.41 to $34.50 per square foot per year on a full service basis. The typical finishes in the building include carpet flooring, vinyl walls and ceilings, fluorescent lighting, hollow doors and central HVAC. 53 FBO Terminal N 54 FBO Terminal FBO Terminal N 55 FBO Terminal 56 Photographs of the FBO Terminal View of the south and west elevations. View of the south and east elevation. 57 Photographs of the FBO Terminal Interior view of typical office area. Interior view of the common area. 58 South Hangar Tenant: Bender Aviation Services Lease Term: Annual Terms: Gross Current Rent: $5.08/Sq.Ft./Yr. March, 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Hangar Area: 7,200 Sq. Ft. Support Area: 920 Sq. Ft. Total Area: 8,160 Sq. Ft. Adjusted Building Area: 8,160 Sq. Ft. (PCPA) Year Built: 1956 Condition: Fair PCPA Parcel Number: 12-29-15-55836-001-0006 Comments: The South Hangar is pre-engineered metal hangar building. The building is currently leased to a maintenance company. The hangar has manual sliding door on the west side of the hangar with an opening of 90 feet and a clear height of approximately 16.5 feet. There is approximately 11% support area. The support areas consist of office space, shop and storage areas. The hangar includes fluorescent lighting, insulation, skylights and a ventilation pan. There is a rolling door on the east side of the building (20’ x 11.5’). The office areas include vinyl flooring, painted drywall and wood paneling, 2' x 4' acoustical ceiling tiles, drop-in fluorescent lighting and wall air conditioners. In addition, there is a storage mezzanine area. 59 South Hangar N South 60 South Hangar 61 South Hangar 62 Photographs of the South Hangar View of the west elevation. Interior view of the hangar area. 63 Photographs of the South Hangar Interior view of the hangar area. Interior view of the support area. 64 Central Hangar Tenant: Tampa Bay Aviation Lease Term: Annual Terms: Gross Current Rent: $5.11/Sq.Ft./Yr. March, 2019 Occupancy: 100% Land Area: N/A Paved Area: N/A Building Area: Hangar Area: 9,360 Sq. Ft. Support Area: 240 Sq. Ft. Total Area: 9,600 Sq. Ft. Adjusted Building Area: 9,600 Sq. Ft. (PCPA) Year Built: 2012 Condition: Good PCPA Parcel Number: 12-29-15-55836-001-012 Comments: The Central Hangar is pre-engineered metal hangar building. The building is currently leased to a maintenance company. The hangar has and electric rolling door on the west side of the hangar with an opening of 100 feet and a clear height of approximately 18 feet. There is approximately 3% support area. The support areas consist of a parts room, storage area and bathroom. Based on our visit, the tenant has installed an office/support trailer inside the hangar. The trailer is considered the tenant’s personal property and has not been considered in this analysis. The hangar includes high bay lighting, sealed concrete floors and floor drains. There is an opening on the north side of the building connecting the Central Hangar to the North Hangar. 65 Central Hangar N Central 66 Central Hangar 67 Photographs of the Central Hangar View of the south and west elevations. View of the west elevation. 68 Photographs of the Central Hangar Interior view of the hangar area. View of the support area. 69 North Hangar Tenant: Various Lease Term: Monthly Terms: Gross Current Rent: $0.42-$0.66/Sq.Ft./Mo.; $5.04-$7.92/Sq.Ft./Yr. March, 2019 Occupancy: N/A Land Area: N/A Paved Area: N/A Building Area: Hangar Area: 9,600 Sq. Ft. Support Area: 0 Sq. Ft. Total Area: 9,600 Sq. Ft. Adjusted Building Area: 9,600 Sq. Ft. (PCPA) Year Built: 2003 Condition: Good PCPA Parcel Number: 12-29-15-55836-001-012 Comments: The North Hangar is pre-engineered metal hangar building. The building is currently used as a bulk hangar by Clearwater Airpark, Inc. The hangar has and electric rolling door on the west side of the hangar with an opening of 96 feet and a clear height of approximately 18.5 feet. The building consists of 100% hangar area with no support area. The hangar includes high bay lighting, sealed concrete floors and floor drains. There is an opening on the north side of the building connecting the Central Hangar to the North Hangar. 70 North Hangar N North 71 Building North Hangar 72 Photographs of the North Hangar View of the north and west elevations. View of the west elevation. 73 Photographs of the North Hangar Interior view of the hangar area. Interior view opening connection north and central hangar buildings. 74 ZONING AND LAND USE The subject property is located within the City of Clearwater and is zoned I (Institutional), with a land use of "Transportation/Utility". The zoning would permit airport and related uses. The land use would permit uses associated with municipal uses (i.e. airport use) of the property. As stated, CLW is governed by the City of Clearwater through the use of minimum standards. The minimum standards provide for minimum requirements for commercial aeronautical operations at their general aviation airports. The minimum standards are considered to severely restrict the potential uses of the airport property. REAL ESTATE TAXES The Pinellas County Property Appraiser’s (PCPA) office has assessed the subject properties. It was noted the airport properties are not currently subject to ad valorem taxation due to their aeronautical use of the property. 75 HIGHEST AND BEST USE According to The Dictionary of Real Estate Appraisal (Seventh Edition) published by the Appraisal Institute, the pertinent terms relating to highest and best use may be defined as follows: Highest and Best Use is "the reasonably probable use of property that results in the highest value. The four criteria that highest and best use must meet are legal permissibility, physical possibility, financial feasibility and maximum productivity." In estimating highest and best use, there are four stages of analysis: 1. Possible Use - normally dictated by physical constraints. 2. Permissible Use - what use would be permitted in consideration of existing zoning and other applicable laws governing the use of the property, as well as any deed restrictions that may exist. 3. Feasible Use - which possible and permissible uses will produce a net return to the owner of the site. 4. Maximally Productive - among feasible uses, which use will produce the highest net return to the land. To meet the tests of highest and best use, the use cannot be speculative or conjectural. It must be legal and probable. There must be a profitable demand for such use and it must return to the land the highest net return for the longest period of time. These tests have been applied to the subject properties. In arriving at the estimate of highest and best use, the subject properties were analyzed as vacant, as well as improved. As Vacant The highest and best use, as vacant, considers among all reasonable alternative uses, the use that yields the highest present land value, after payments are made for labor, capital, and coordination. The use of a property based on the assumption that the parcel of land is vacant or can be made vacant by demolishing any improvements. As Improved Highest and best use, as improved considers the use that should be made of a property as it exists. An existing property should be renovated or retained, as is, so long as it continues to contribute to the market value of the property, or until the return from a new improvement would more than offset the cost of demolishing the existing building and constructing a new one. 76 As discussed in the preceding sections, inherent in real estate is the "bundle of right" that each property possesses. This concept compares the rights of property ownership with a bundle of sticks, with each stick representing individual property rights such as the rights to use, sell or lease the property or to choose to exercise any or none of these rights. Typically, the highest and best use of vacant commercial property is dictated by the physical characteristics of the site (size, shape, configuration, location and zoning), as well as the supply and demand for parcels with similar characteristics. The highest and best use analysis is divided based on the location and property types that comprise the various properties that are the subject of this report as follows: As Though Vacant As stated, the various properties that are the subject of this report are located on the Airport Operating Area (AOA) of the Clearwater Airpark. The AOA is that portion of the airfield “inside the fence” and uses within this area are limited to aeronautical and related activities. Property uses within the AOA are restricted by the airport’s development plan to uses which provide for the operation of the airfield and related aeronautical uses. These uses include pilot training, commercial and charter aircraft service, aircraft sales and service, aviation fuel sales and other similar uses, which due to their relationship with aircraft operation, are classified as aeronautical activities. Due to the location of the subject sites within the AOA, any uses of the sites would be required to be aeronautical related. Due to the location of the subject sites within the CLW AOA, the highest and best use of the sites, as though vacant, is limited to the development of aeronautical facilities consistent with this designation. We have considered the above limitations on the highest and best use concerning our analysis of the fair market annual rent for the subject sites. As Improved The highest and best use of the buildings is limited to aeronautical facilities consistent with this designation. The majority of the buildings are considered to be in average to very good condition, commensurate with their age level of maintenance. All of the aeronautical buildings appear to represent conforming uses and are anticipated to continue in their present use for the foreseeable future. 77 SUMMARY OF ANALYSIS AND VALUATION The Federal Aviation Administration mandates that airport operators, such as the City of Clearwater, charge fair market rent for all airport property in an effort to make the facility self-sustaining. The scope of this appraisal is limited to an estimate of the fair market rent for subject aeronautical buildings and aeronautical land. In addition, we have reviewed typical user fees at other similar airports to provide an indication of the market for tie downs. The aeronautical properties at CLW are located within the airport operating area of the airport and are zoned I (Institutional). CLW is classified as a general aviation airport based on the activity level of the airport. As discussed in the scope of the appraisal, consistent with the definition of “market rent” and based on the availability of comparable rental information, it is our opinion that market research is the best method of estimating fair market annual rent for aeronautical property. This method serves as the basis for our estimation of the fair market rental for the components that comprise the subject property as described herein. Our comparable rental analysis will focus on similar general aviation airports in Florida. In our analysis, we considered the size, use and operation of CLW in the estimate of the fair market rent for the various properties that are the subject of this report. Aviation parcels are typically leased on a net basis, with the tenant responsible for expenses associated with the activity and operation of the parcel. Analysis of the components that comprise the subject property, including land and various aeronautical buildings will follow the market study information. Slack, Johnston & Magenheimer General Aviation Survey The scope of our survey began by establishing the universe of airports to compare to CLW with a review of the FASP. The FASP identifies 131 public airports in Florida. The scope of the survey was limited by excluding large and medium hub commercial airports (airports with greater than 2.30 million annual enplanements) from the survey. This limiting factor excludes seven commercial airports from the survey (Miami Int'l, Tampa Int'l, Orlando Int'l, Ft. Lauderdale Int'l, Palm Beach Int'l, Jacksonville Int'l and Southwest Florida Regional). Our general aviation survey further considered annual operations as a secondary limiting factor. Based on a review of the FASP, airports with annual operations of less than 30,000 were also excluded from our survey. This limiting factor served to further reduce the scope of our survey by excluding about 40 general aviation airports. The airports excluded by the limiting factor are typically smaller, rural airports having a limited market for rates and charges information. Through the use of the above limiting factors, our annual general aviation survey included over 50 public airports within Florida. Our market research focused on general aviation rates 78 and charges within Florida based on a mail questionnaire, as well as telephone interviews with several airport managers and FBO operators. Refer to the following page for a summary of the general aviation airport survey, as well as the addenda. This was a direct survey and the reliability of the information collected is considered good. For purposes of this analysis, the aeronautical land and pavement rental information is the most important portion of our survey. The format of the questionnaire of the aviation survey regarding ground rent asked for a range and average. It was our intention to survey current rental rates. When survey responses showed a range of rates at the airfield, an effort was made to clarify the rational behind the variance. This is an important factor in our effort to report current rental rates, which are not skewed in favor of older leases with fixed or limited-increase rental rates. As stated, CLW is a general aviation airport in the west central portion of Florida. For purposes of this analysis, we reviewed current aeronautical land and building rental rates, as well as user fees at other general aviation airports in the region and competitive regions. Once the information was collected, the next factor considered was the comparison of airports to one another. The variety of airports surveyed necessitated a review of units of comparison that consider the size, use and activity characteristics. As stated, aeronautical land parcels and single user hangars typically lease on a net basis, with the tenant responsible for operating expenses associated with the property, while individual office and t-hangars typically lease on a gross basis, with the landlord responsible for operating expenses. We have estimated the various properties that are the subject of this report would be leased in this manner. 79 80 CLW Aeronautical Land Rent Information According to the client, there are currently no aeronautical land leases at CLW. In this analysis, a direct market rent survey was performed of current annual aeronautical land rent at general aviation airports in the subject area. The aeronautical land at these airports is owned and controlled by the respective airport authorities and leased to individual tenants. The aeronautical land is leased for development, as well as in conjunction with airport-owned improvements at the airports. The restrictions on the use of land at these airports are most similar to the ownership and development restrictions at CLW. A summary of the current market aeronautical land rent for these general aviation airports follows: 81 82 As stated, this was a direct market survey with representatives of the respective airports and the reliability of the information is considered good. The aeronautical land rental at the respective airports is typically established by some form of appraisal. Aeronautical land rental rates are established on a per site basis and the annual rent typically increases in development leases based on an annual adjustment factor such as the Consumer Price Index (CPI); some development leases provide for periodic reappraisal. We reviewed rental information at four airports in the region. Below is a discussion of the airports we relied on in our land rental analysis. Brooksville Tampa Bay Regional Airport (BKV) is a general aviation airport in the west central region. BKV recently constructed a contract control tower at the airport. The airport does not have customs and its longest runway is approximately 7,002 feet in length. According to the airport manager, two recent ground leases were executed for $0.17 per square foot in August, 2021. Tampa Executive Airport (VDF) is a general aviation airport in the west central region. VDF does not have a control tower and its longest runway is approximately 5,000 feet in length. According to the airport manager, a recent ground lease was executed for $0.30 per square foot. Peter O. Knight Airport (TPF) is a general aviation airport in the west central region. TPF does not have a control tower and its longest runway is approximately 3,583 feet in length. According to the airport manager, a recent ground lease was executed for $0.30 per square foot. Zephyrhills Municipal Airport (ZPH) is a general aviation airport in the west central region. ZPH does not have a control tower and its longest runway is approximately 4,999 feet in length. According to the airport manager, the recent annual lease rates for aeronautical parcels are within the range of $0.09 to $0.15 per square foot. Once the information was collected, the next factor considered was the comparison of airports to one another. As stated, the airports were selected based on their classifications. Our market research included a review of land rental rates at eight general aviation airports within Florida. This information is considered particularly relevant to an estimate of fair market rent for the subject aeronautical land at CLW as described herein. The aeronautical land rental rates surveyed at these general aviation airports provide a range of $0.09 to $0.30 per square foot, with an average of about $0.22 per square foot. It was noted, Albert Whitted Airport (SPG) has a management agreement with an FBO and has limited land available for development. The aeronautical land lease rates are based on rent for various building foot prints only and do not include the entire site that a tenant uses. The aeronautical land lease rates were reported at $1.23 per square foot and were not considered directly comparable and we did not include Albert Whitted in this aeronautical land analysis. 83 It should be noted that the aeronautical land rental rates at these airports are typically consistent for all aeronautical land located within the AOA. Based on the market rental information, there appears to be a correlation between the aeronautical land rental rates and airport activity statistics. The airports have been compared based on the activity levels associated with general aviation airports including operations, based aircraft and fuel flowage. Based on our analysis, the aeronautical land rent at CLW should be at the middle of the range of the other rentals based on a comparison of use restrictions and activity levels at the airports. We have formed the opinion the fair market annual rent for the aeronautical land at CLW would be $0.25 per square foot. 84 Aeronautical Building Rental Analysis The scope of the appraisal includes an estimate of the fair market rent for various aeronautical buildings at CLW. The purpose of the building rental analysis is to provide an estimate of the fair market rental for 12 existing aeronautical buildings, as of the date of valuation. As stated in the scope of this appraisal, it is our opinion that market research produces the best method of estimating market rental rates between similar property types. This method serves as the basis for our estimation of the fair market rental for the various aeronautical buildings at CLW. The fair market rental analysis will provide an indication of the market rent for the subject buildings based on comparison with comparable aeronautical facilities at other airports in Florida. For valuation purposes, we reviewed recent rental information obtained from airport managers, as well as FBO operators for aeronautical buildings in Florida. Of the information gathered, we selected the most similar properties for the purpose of comparison to the subject buildings at CLW. For purposes of this analysis, the aeronautical building rent for the maintenance hangars and office space within the FBO terminal building are on an annual rent per square foot. The t-hangars are based on a monthly rent per unit. The bulk hangars are based on a monthly rent per square foot. CLW Building Rental Information Based on a review of the current rent roll, the building rentals for existing facilities at CLW are summarized as follows: 85 86 Slack, Johnston & Magenheimer Survey As discussed in the preceding CLW aeronautical land analysis, we periodically survey rental rates and charges at numerous airports in Florida. The aeronautical building rental rate portion of our survey is the focus of our estimate of the fair market annual rental rates for the aeronautical buildings at CLW as described herein. For valuation purposes, we have analyzed the CLW buildings based on size and use characteristics and the typical rent unit of comparison. Our analysis has been broken down into three categories including 1) t-hangars and shade hangars (Buildings A-I), 2) maintenance/storage hangars and office space and 3) FBO bulk hangar. T-Hangar and Shade Hangar Building Rental Analysis The small t-hangars units have door widths of about 42 feet. The t-hangar buildings are of nested t-hangar design and represent enclosed hangars in a "T" shape for the storage of individual aircraft. The shade hangars have openings of 43 feet and have minimal electric. We have reviewed the available information at CLW, as well as individual storage hangar rental information at similar airports in the region. From the numerous general aviation airports in Florida that have individual storage hangars for rent, our rental analysis focused on airports located in west central Florida, as well as airports similar in use to CLW. Our analysis has used the rent per unit, per month, unit of comparison for the t-hangars and shade hangars as is typical for this type of property. In our rental research, we reviewed individual storage hangar rental information obtained from airport managers, as well as FBO operators. For valuation purposes, we have relied most heavily on our review of individual storage hangar rental information from area airports. A summary chart and location map of the comparable rentals is located as follows: 87 88 89 Our rental analysis included research of rental rates for primarily small t-hangars and shade hangars. As noted, our rental research included confirmation of the rental information through discussion with airport mangers, as well as FBO operators and is considered to be of good quality. We reviewed rental rates for individual hangar units at five airports in the subject region. The t-hangar and shade hangar rentals were reported based on the monthly average rent at the surveyed airports. Based on our survey, rental rates for small t-hangar units ranged from $293 to $655/month. The small hangars typically have door widths of about 40 to 43 feet. The median rental rate for standard t-hangar units was $394/month. Based on our research, monthly rental rates ranged based on the age and condition of the buildings, given the same size units. As noted, Buildings A, B, D, H and I are considered to be in average to good condition, while Building C is in very good condition. Our research at Plant City (PCM) and Tampa Executive (VDF) Airports indicated varying rental rates for similar size t-hangars with varying physical condition. At PCM there are newer small t-hangars that rent within the upper end of the range at $393 per month and older small t-hangars at $293 per month. At VDF there are newer small t-hangars that rent within the upper end of the range at $439 per month and older small t-hangars at $394 per month. Based on this analysis, we have estimated a higher rental rate for Building C at $575 per month and lower rental rate for Building A, B, D, H and I at $550 per month. The rental rates for shade hangars ranged from $170 to $375 per month with a median rental rate of about $180/month. Based on our analysis, we estimated the subject shade hangar Buildings E, F and G would be in the middle of the range at $300 per month. A chart with the rental rate conclusions is located on the following pages. As noted, the t-hangar buildings are of nested t-hangar design and include storage areas at either ends of the buildings. The storage units within these hangars contains 176 square feet each and are not partitioned. For valuation purposes, we reviewed recent rental information concerning similar storage unit rentals. The storage unit rentals have been analyzed on an annual rent per square foot of building area. A summary chart and location map of the comparable storage unit rentals are presented on the following pages. 90 91 92 It was noted, several of the t-hangar units are rented with an additional non-partitioned storage unit or "bonus area". Based on our t-hangar rental analysis as well the storage unit analysis we have estimated the fair market rent for the t-hangar units with bonus areas to be an additional $50 per month in addition to the above concluded rental rates. Our analysis took into consideration the overall type, size, age, condition and current occupancies at the individual storage hangar units at CLW. Based on our analysis and taking into account the current activity levels at each of the comparable airports, we have estimated the monthly rent for the various individual storage hangar units at CLW on a monthly basis as follows: 93 Maintenance Hangars and Terminal Office Building Rental Analysis The South Hangar is a maintenance hangar that contains 8,160 square feet and includes about 11% support area. The South hangar is currently leased to a single tenant for $5.08 per square foot. The Central Hangar is also a maintenance hangar and contains 9,600 square feet and includes about 3% support area. The Central Hangar is currently leased to a single tenant for $5.11 per square foot. The FBO Terminal building contains a total of 3,572 square feet of terminal and office space. The FBO occupies a portion of the building and rents several individual offices. The individual offices range in size from 120 to 220 square feet and rent within the range of about $31.41 and $34.50 per square foot. For valuation purposes, we reviewed recent rental information concerning similar aeronautical building rentals. The building rentals have been analyzed on an annual rent per square foot of building area. It should be noted that the annual rental rates for the South Hangar, Central Hangar and FBO Terminal were reported to include supporting land. The hangar rental rates are generally quoted on a gross basis, with the tenant responsible for utilities, liability insurance and minor maintenance. The individual office rates are generally quoted on a full service basis, with the landlord responsible for all expenses. The building rentals were selected based on their size, type, condition, location and use. Of the information collected, we have selected building rentals from 10 airports that are considered similar based on the salient characteristics under analysis. Our analysis included a review of rental rates for maintenance/storage type hangars and offices. A summary chart and location map of the comparable building rentals are presented as follows: 94 95 96 We have included various building rentals at 11 general aviation airports in Florida considered similar to the maintenance/storage hangars and office space within the terminal building at CLW. We have included several hangar rentals in comparison to South Hangar and Central Hangar, which consists of maintenance/storage type hangars, as well as smaller office space rentals within terminal and hangar buildings at these airports. Rental 1 - Plant City Airport is a general aviation, reliever airport in Hillsborough County. There is approximately 410 square feet of office space currently rented for $12.30 per square foot within the main FBO hangar and 540 square feet of pilot lounge rented for $12.30 per square foot. Rental 2 – Peter O. Knight is a general aviation, reliever airport in Hillsborough County. There is a maintenance hangar containing 11,760 square feet with no support area currently renting for $8.00 per square foot. There is a terminal building that is rented for $20.00 per square foot on a gross basis. There is an annex office building attached to the terminal that is rented to multiple tenants for $35.00 on a full service basis. Rental 3 - Space Coast Regional Airport is a general aviation, reliever airport in Brevard County. A general aviation FBO terminal building containing approximately 2,592 square feet and is currently rented for $19.01 per square foot. Rental 4 - North Palm Beach County General Aviation Airport is a general aviation, reliever airport in Palm Beach County. There is a maintenance hangar containing 11,760 square feet with no support area currently renting for $8.00 per square foot. There are office spaces attached to the several maintenance hangars that range in size from 2,940 to 5,880 square feet and rent for $15.00 per square foot, full service. Rental 5 - Palm Beach County Park Airport is a general aviation, reliever airport in Palm Beach County. There is a maintenance hangar containing 9,024 square feet, including 32% support area currently renting for $10.99 per square foot. There is a freestanding office that is currently leased to a flight school. The office contains 2,120 square feet and is rented for $21.30 per square foot, on a gross basis. In addition, there are individual offices within the terminal that range in size from 333 to 2,000 square feet and rent from about $23.39 to $36.00 per square foot, full service. Rental 6 – Brooksville Tampa-Bay Regional Airport is a general aviation airport in Hernando County. There are several corporate hangars currently rented at the airport. The hangars all contain 6,400 square feet and range from 0% to 10% support area with the remainder being hangar area. The hangars have rental rates ranging from $3.03 to $4.33 per square foot. Rental 7 - Vero Beach Municipal Airport is a general aviation airport in Indian River County. There is a freestanding terminal building that contains approximately 1,200 square 97 feet. The terminal building is currently rented for about $20.10 per square foot, respectively. Rental 8 – Tampa Executive Airport is a general aviation airport in Hillsborough County. There is a corporate hangar containing 13,775, including 0% support area currently renting for $7.50 per square foot. Another corporate hangar containing 13,600, including 35% support area is also currently renting for $7.50 per square foot. In addition, there are individual offices within the terminal that range in size from 181 to 465 square feet and rent from about $25.00 per square foot, full service. Rental 9 - Punta Gorda Airport is a small hub commercial service airport in Charlotte County. There is a 12,351 square foot corporate hangar with 15% support area currently rented for $6.51 per square foot. Rental 10 – Deland Municipal Airport is a general aviation airport in Volusia County. There are two corporate hangars that contain 6,000 and 4,800 square feet with no support area. The hangars are rented for $6.00 and $5.50 per square foot. As mentioned previously, we reviewed rental rates for numerous aeronautical buildings in Florida. The rentals used in this report were selected based on their size, type, condition, location and use. Of the information collected, we have focused on corporate and maintenance hangar buildings, as well as office space for purposes of this analysis. The rental information was reported based on an annual building rent per square foot basis. Once the building rental information is collected and analyzed the rental information is compared to the subject buildings. The location of the comparable properties was considered. All of the facilities are at general aviation airports. The overall locations of these facilities are considered generally similar to the subjects’ locations. The age and condition was also considered in our analysis of the individual subject buildings. The following is a summary of the rental analysis for the subject buildings. The hangar rentals range in size from 4,800 to 13,775 square feet with 0% to 35% support area. The hangar rentals range in rental rates from $4.31 to $10.99 per square foot and have been adjusted to include supporting land. The individual office rentals range in size from 181 to 3,361 square feet and range in rental rates from $12.00 to $35.00 per square foot, full service. These rentals have been adjusted to include only the land under the buildings. As discussed, the South Hangar represents an older hangar in fair condition that contains 8,160 square feet with about 11% support area and the Central Hangar represents a newer hangar in good condition that contains 9,600 square feet with 3% support area. Based on our analysis of the above comparable rentals, we have estimated the market rent for South Hangar in the lower end of the range of rental rates and the Central Hangar in the upper end of the range of rental rates on an annual rent per square foot basis as follows: 98 Aeronautical Buildings Building Type Rent/Sq.Ft./Yr. South Hangar Maintenance/Storage Hangar $5.50 (1) Central Hangar Maintenance/Storage Hangar $6.50 (1) FBO Terminal Terminal/Office $35.00 (2) Note (1): Rent includes supporting land and on a gross basis. Note (2): Rent is on a full service basis. 99 Bulk Hangar Rental Analysis There is a bulk hangar at CLW (Building North Hangar). The hangar contains 9,600 square feet and consist of 100% hangar area. According to Clearwater Airpark Inc. the bulk hangar is currently rented to multiple tenants within the range of $0.42 to $0.66 per square foot per month. The rate per square foot, per month is applied to the length x width of an individual aircraft as is typical for market. For valuation purposes, we reviewed recent rental information concerning similar aeronautical building rentals. The building rentals have been analyzed on a monthly rent per square foot for individual aircraft. The building rentals were selected based on their size, type, condition, location and use. Of the information collected, we have selected building rentals from four airports that are considered similar based on the salient characteristics under analysis. Our analysis included a review of rental rates for bulk hangars. A summary chart and location map of the comparable building rentals are presented as follows: 100 101 As mentioned previously, we reviewed rental rates for numerous aeronautical buildings in Florida. The rentals used in this report were selected based on their size, type, condition, location and use. Of the information collected, we have focused on bulk hangar buildings for purposes of this analysis. The rental information was reported based on a monthly rent per square foot basis for individual aircraft. We have included four airports located in the west central region of Florida. Based on conversations with the FBOs at the various airports the rates for the bulk hangars range from $0.32 to $0.75 per square foot per month. Based on a review of what the current tenants are currently paying in rent for the North Hangar ($0.42 to $0.66/sq.ft./mo.), the current rate appears to be within the range of market rental rates. Based on our analysis of the above comparable rentals, we have estimated the market rent for the subject building on a monthly rent per square foot basis at $0.65. 102 Airport User Fee Analysis The scope of this analysis also includes a review of airport user fees typically associated with various aspects of the operation of a general aviation airport. The scope of this analysis was limited to include tie-downs fees. Tie down fees to secure aircraft outside on paved ramp areas are typical at most Florida airports. The tie down fees provide for additional sources of revenue for paved ramp area owned either by the airport or under lease to FBOs. The tie down fees typically vary based on the length of the agreement (daily or monthly), as well as the size of the aircraft (single engine, twin engine, etc.). For this analysis, we have reviewed the typical monthly tie down fee for single engine aircraft for purposes of comparison. Reportedly, tie down fees for single engine aircraft are currently $111 per space, per month. As part of our general aviation survey, we reviewed the general aviation airport user fee structure at numerous airports in Florida. The following is a summary of monthly tie-down fees. The average single engine tie down fee based on our 2020-21 statewide general aviation airport survey was $84 per month. We have reviewed the monthly single engine tie down fee at the airports included in our analysis. The tie down fee at these airports ranged from $40 to $110 per month, with an average of $67 per month at the airports with standard fuel dispensing by FBOs. Based on our analysis, the monthly tie down fees vary based on the size and activity of the airport, as well as the available ramp space to accommodate the tie down area. Based on our analysis the current tie-down fee at CLW appears to be within the market. We have estimated a market monthly tie down fee at the upper end of the range for CLW of $110 per month. 103 RECONCILIATION The process of reconciliation reviews and reexamines the scope of the appraisal assignments, as well as the approaches to value that were used. Our analysis began with defining the scope of the assignment. The scope of the assignment was limited to an estimate of the fair market annual rent for the subject properties, as described herein. As stated, for purposes of this report, we have divided the analysis and fair market rental valuation of the properties into sections including the aeronautical land, t-hangars and shade hangar buildings, larger hangar buildings and office space and a bulk hangar as described herein. The scope of this analysis included a visit to CLW and the various properties comprising the subject properties of this report. The scope also includes market research regarding the fair market rental rates for the various land and improvements. This analysis is limited to a rental analysis of the properties described in the following report and has not considered the market value of the fee simple or leased fee interests in the land or building improvements at CLW. As requested, we have limited the scope of this appraisal to the fair market annual rental estimate for the various aeronautical land and improvements as described herein. The rental analysis that forms the basis for our annual fair market rental estimates for the subject properties was based on information was obtained through research of local market conditions, as well as with airport managers and FBO operators and is considered the best available information as of the date of valuation. 104 ADDENDUM A - Slack, Johnston & Magenheimer Airport Survey 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 ADDENDUM B - Qualifications of the Appraisers ANDREW H. MAGENHEIMER, MAI EDUCATION: Bachelor's Degree, The University of the South, Sewanee, Tennessee, 1986 EXPERIENCE: Over thirty years in the field of real estate, involved in various forms of consultation, appraisal, economic research and market analysis. June, 1997 to Present, Principal, Slack, Johnston & Magenheimer, Inc. August, 1991 to May, 1997, Senior Appraiser, Slack & Johnston, Inc. February, 1987 to July, 1991, Staff Appraiser, Dixon & Friedman, Inc. GENERAL APPRAISAL EXPERIENCE: Appraisals - Vacant land, environmentally sensitive land, aviation facilities, industrial facilities, shopping centers, office buildings, apartment buildings, residential developments and single-family residences. Consulting - Economic research, market analysis, feasibility analysis and ad valorem real estate tax assessment appeals pertaining to industrial, commercial and residential properties. Litigation Support – Appraisals and consulting, including expert testimony, concerning various property types. AFFILIATIONS: Licensed Florida Real Estate Broker Florida State-Certified General Real Estate Appraiser, Certification No. RZ1073 Appraisal Institute Member, MAI, Certificate Number 10133, Continuing Education Completed 2002 President of the South Florida Chapter of the Appraisal Institute Member of the Miami Board of Realtors Member of the Florida Keys Board of Realtors Corporate Member of Florida Airport Council (FAC) 122 ZACHARY J. OLEN, MAI EDUCATION: Bachelor's Degree, Florida State University, Tallahassee, Florida, 2004 EXPERIENCE: June, 2004 to Present, Slack, Johnston & Magenheimer, Inc. Appraisal/consulting experience includes the following property types: Aeronautical Property Apartment Automobile Dealership Marketability/Feasibility Study Office Building Warehouse Vacant Land (various zoning classifications) GENERAL APPRAISAL EXPERIENCE: Appraisals - Vacant land, aviation facilities, industrial facilities and office buildings. Consulting - Economic research, market analysis, feasibility analysis, real estate tax appeals pertaining to residential and agricultural properties. AFFILIATIONS: Licensed Florida Real Estate Salesman Florida State - Certified General Real Estate Appraiser, Certification No. RZ3124 Appraisal Institute Member, MAI Response to City of Clearwater RFQ #38-22 for Fixed Based Operator Services ²Clearwater Airpark. By: FlyUSA, Inc and Paradise Ventures July 2022 Contents Letter of Transmittal Demonstrated Experience of Company and Project Personnel Project Methodology, Operations and Integration Plan References Compensation to the City Other Forms 1 2 3 4 5 6 Section 1Letter of Transmittal Copyright 2022 FlyUSA.4 | Ms. Lori Vogel, CAPPB Procurement Manager City of Clearwater 100 S. Myrtle Avenue Clearwater, FL 33756 Lori.vogel@myclearwater.com Dear Ms. Vogel, ,WLVRXUSOHDVXUHWRSUHVHQW\RXZLWK)O\86$DQG3DUDGLVH9HQWXUH·V3URSRVDORIIHULQJ )%20DQDJHPHQWDQG5HDO(VWDWH'HYHORSPHQWWRWKH&LW\RI&OHDUZDWHU´&LW\µLQ response to your RFQ #38-22 for Fixed Based Operator Services ²Clearwater Airpark. Our combined vision is to build a state-of-the-art terminal/FBO which will be the catalyst in bringing higher value activities and tenants to the airpark, and at the same time preparing it for the future of aviation. Bringing the right higher value tenants to the Airpark will also result in more efficient and less intensive activity for the surrounding neighborhood. FlyUSA, Inc. is a full-service private aviation firm that specializes in on demand air charter, with a focus on the State of Florida and the Southeast US. Paradise Ventures is a commercial real estate development company with a fantastic reputation and a successful track record with public/private partnerships. My name is Barry Shevlin, I am the founder and CEO of FlyUSA, Inc, You may know me as the founder and CEO of Vology, an IT Services firm that I founded in Palm Harbor, FL in 2002. Between 2002 and 2019, Vology grew from $1 million in annual revenues to $175 million at its peak, powered by 400 employees, most of whom called Tampa Bay home. A few months after exiting Vology in 2019, I founded FlyUSA, and the growth has been phenomenal. We have grown from booking $100,000 per month back in January of 2021 to booking over $1.3 million in charter sales in June of this year. FlyUSA has quickly become one of the largest originators of on demand TurboProp and Light Jets charters in the State of Florida. As a result, we have strong relationships with virtually every charter company in the State that operates these type of aircraft. These operators are a great example of the higher value clients that you want utilizing the airpark. Most are reluctant to use the airpark today due to the state of the terminal and a number of issues, all which we will be addressing in our proposal. Additionally, if awarded the concession, FlyUSA will relocate our estimated 20+ employees to the Airpark upon completion of the new terminal, making it our permanent headquarters. CDMF=;<H!@M0. O (MB5A9=G(=?9CBBCF5B8$5AH<9:CIB89F5B8 *C:+5F58=G919BHIF9GK<=7<$ founded in 1988 in Safety Harbor, FL. Over the last 30 years, I’m proud to say that +5F58=G919BHIF9G<5G95FB985F9BCKB98F9DIH5H=CB=BH<97CAA9F7=5@F95@9GH5H9 =B8IGHFM=B!@CF=855B857FCGGH<9B5H=CB *IF8=J9FG9DCFH:C@=C7CBG=GHGC:H<9 89J9@CDA9BHC:ACF9H<5BGEI5F9:99HC:F9H5=@GD579:CFA5>CF7CFDCF5H=CBG including Publix, Kohl’s, Lowe’s, Circle K, Tijuana Flats, Another Broken Egg, Old Navy, Take 5 Oil Change, Panera Bread, Walgreen’s, and others. Over the last 5 years +5F58=G9<5GDIF7<5G985B87CAD@9H98H<F99C::=7989J9@CDA9BHDFC>97HG=BH<9 /5AD55MA5F?9H5B87IFF9BH@M<5J9HKC588=H=CB5@@C75H=CBGIB89F7CBHF57HHC 89J9@CD *IF6=;;9GH57EI=G=H=CBC:@5H9K5G.IB8=5@K<=7<=GH<9?.!F9H5=@<I6C: downtown St. Petersburg. Recently, we’ve entered into some public/private D5FHB9FG<=DGK<=7<<5J9HFI@M697CA9K=BK=BG=HI5H=CBG=B7@I8=B;.IB8=5@K=H<H<9 new incoming administration as well as it’s East Bay retail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ection 2Demonstrated Experience of Company and Project Personnel Copyright 2022 FlyUSA.7 | 2. Demonstrated Experience of Company and Project Personnel a. A description of what qualifies your company, financial and otherwise, to provide the City with these services for the required period of time, provide appropriate staffing, necessary resources and show a history of demonstrated competence. FlyUSA is a full-service private aviation firm that specializes in on demand air charter, with a focus on the State of Florida and the Southeast US. FlyUSA has quickly gained a reputation of an organization that delivers quickly. This focus is what has allowed us to become one of the largest originators of on demand TurboProp and Light Jets charters in the State of Florida. We have and continue to build strong relationships with virtually every charter company in the State that operate these aircraft. These operators are a great example of the higher value clients that we all want utilizing the airpark. Most are reluctant to use the airpark today due to the state of the terminal and a number of issues, all which we will be addressing throughout our proposal. Our intention is to relocate our estimated 20+ employees to the Airpark upon completion of the new terminal, making it our permanent headquarters. FlyUSA will be responsible for all Airpark operations. Paradise Ventures has earned a renowned reputation in the commercial real estate industry in Florida and across the nation. Our diverse portfolio consists of the development of more than 5,000,000 square feet of retail space for major FRUSRUDWLRQVLQFOXGLQJ3XEOL[.RKO·V /RZH·V&LUFOH.7LMXDQD)ODWV$QRWKHU Broken Egg, Old Navy, Take 5 Oil Change, 3DQHUD%UHDG:DOJUHHQ·VDQGRWKHUV 5HFHQWO\ZH·YHHQWHUHGLQWRVRPH public/private partnerships which have truly become win-win situations. As you may know, Paradise partnered with the City of Clearwater on the North Beach Parking Garage that was completed in 2017. The City recently received $13 million return on their initial investment in the project, resulting in a profit for the City. I have also been working with the City of St. Petersburg on the redevelopment and activation of the Sundial Property in downtown St. Petersburg. Paradise role in the SDUWQHUVKLSZLOOEHWROHDGWKH$LUSDUN·V redevelopment. Copyright 2022 FlyUSA.8 | 2. Demonstrated Experience of Company and Project Personnel b. Identify the project managers(s) and individuals who will be assigned to the work as part of this project. Include resumes for each person to be assigned. c. Describe the direct experience in conducting similar services for each key staff member who will be contributing to the project, including their area of responsibility. FlyUSA Operations Team Barry Shevlin Co-Founder & CEO Barry Shevlin, a Clearwater Beach resident since 2006, is the co-founder and CEO of FlyUSA. Mr. Shevlin is an instrument rated pilot and has 8 years of experience owning, operating and managing Piston, Turboprop and Jet Airplanes. Prior to forming FlyUSA, Barry was the CEO of Vology, an IT Services company he founded in Palm Harbor, Florida in 2002. There, Shevlin ran an operation supporting more than 5,000 customers worldwide overseeing rapid sales growth and product expansion from a startup with $1 million in revenue in 2002 to annual revenues that ultimately reached $175 million. Barry exited Vology shortly after a sale to a private equity group in November, 2019. 6RPHDGGLWLRQDOKLJKOLJKWVRI%DUU\·VWHQXUHDWVology included: Ranking on the Inc. 500/5000 lists of the fastest growing private companies in the US for 11 consecutive years Voted one of the Best Places to work in Tampa for 6 consecutive years E&Y Entrepreneur of the Year Finalist 2014 Over his career, Mr. Shevlin has completed over $500 million in capital market transactions with institutions including private equity firms, family offices, syndicated bank groups, and subordinated debt providers. Mr. Shevlin also owns CAVU Capital, a private investment firm he founded in 2020 and headquartered in Tampa, FL. CAVU makes investments in emerging and mid-market technology companies. Mr. Shevlin has been a long time supporter of Pinellas County based organizations including Ruth Eckerd Hall, The Morton Plant Mease Foundation and Suncoast Hospice/Empath. Mr. Shevlin has been a volunteer pilot for Angel Flights Southeast since 2018. Copyright 2022 FlyUSA.9 | 2. Demonstrated Experience of Company and Project Personnel b. Identify the project managers(s) and individuals who will be assigned to the work as part of this project. Include resumes for each person to be assigned. c. Describe the direct experience in conducting similar services for each key staff member who will be contributing to the project, including their area of responsibility. FlyUSA Operations Team William Holtz Co-Founder & President William Holtz is originally from Clearwater, FL, graduating from Clearwater High 6FKRRO·V&DUHHU$FDGHP\IRU,QWHUQDWLRQDO&XOWXUHDQG&RPPHUFH&$,&&3ULRU to the launch of FlyUSA William proudly served 8 years in the U.S. Coast Guard. During his career he led Law Enforcement and Rescue teams until being promoted to Operations Petty Officer for the Savannah, GA area of operations (AOR). During WKLVWLPHKHHDUQHGD%DFKHORU·V'HJUHHLQ(PHUJHQF\DQG'LVDVWHU0DQDJHPHQW from American Military University. He brings demonstrated experience managing multimillion dollar assets, overseeing complex operations and leading teams. After carrying out his military commitment William co-founded FlyFlorida in 2020. From inception he has managed the growth of the sales, marketing and flight VXSSRUWGHSDUWPHQWV6LQFHWKHFRPSDQ\·VWUDQVLWLRQWRFlyUSA this year, his team has continued to achieve consistent record-breaking growth in 2022, now regularly exceeding $1 million per month in sales. He has strong ties to the Clearwater Airpark and is excited to support bringing the facility to its fullest potential. William will assist in overseeing the operations of the Airpark. TBD FBO Manager TBD FBO Manager-We have multiple candidates for the FBO manager position and DWOHDVWRQHRWKHUWKDWZH·GOLNHWRVSHDNZLWKLQDGYDQFHRIPDNLQJDILQDORIIHU Because these people are all currently employed, we will not make a formal job offer until the contract is awarded. Copyright 2022 FlyUSA.10 | 2. Demonstrated Experience of Company and Project Personnel b. Identify the project managers(s) and individuals who will be assigned to the work as part of this project. Include resumes for each person to be assigned. c. Describe the direct experience in conducting similar services for each key staff member who will be contributing to the project, including their area of responsibility. FlyUSA Operations Team Genevieve Dwyer Controller Genevieve Dwyer is an accomplished Controller & Financial Management professional with significant experience that spans over 2 decades. Colleagues recognize her as a strong leader who not only meets but exceeds both client and company expectations Genevieve is highly skilled at managing accounting records, the production of financial reports, overseeing all employees involved in the accounting process, including accounts receivable, accounts payable, payroll, inventory, and compliance. She has experience monitoring and confirming the financial condition by conducting audits and providing information to external auditors. In addition to financial reporting, Genevieve will be responsible for the management of all tenant leases. David Moses Dispatch Team Lead David Moses attended University in London, England and began his aviation career attending American Flyers flight school in Pompano, FL. After training, he worked with Silver Airways and Alaska Airlines at Fort Lauderdale International Airport in both operations and customer service roles. He was then recruited by JetBlue and is still WKHRQO\H[WHUQDOGLUHFWKLUHLQWRDQ\RI-HW%OXH·VIRFXVFLW\·V2SHUDWLRQVFHQWHUV 'DYLG·VLQLWLDOH[SHULHQFHLQ&KDUWHURSHUDWLRQVZDVZLWK:LQJ$YLDWLRQ*URXSLQ Orlando, FL. This is where David learned the intricacies and nuances of private aircraft operations. Before advancing his career with FlyUSA, he led their flight support department in developing and adopting their current SOP. David is now leading the FlyUSA flight support team, many who will be based at the Clearwater Airpark and cross trained for various customer facing roles. Copyright 2022 FlyUSA.11 | 2. Demonstrated Experience of Company and Project Personnel b. Identify the project managers(s) and individuals who will be assigned to the work as part of this project. Include resumes for each person to be assigned. c. Describe the direct experience in conducting similar services for each key staff member who will be contributing to the project, including their area of responsibility. Paradise Ventures Development Team Michael P. Connor President / CEO Mike Connor, CEO of Paradise Ventures, founded Paradise in 1988 in Safety Harbor, )/DQGOHDGVDOODVSHFWVRI3DUDGLVH·VVWUDWHJLFSODQQLQJ,QDGGLWLRQWRFXOWLYDWLQJ and managing key retail relationships, Mike oversees the financing and capital VWUXFWXUHVRI3DUDGLVH·VSURMHFWVQDWLRQZLGHDQGPDQDJHVWKHFRPSDQ\HTXLW\ partner relationships. Mike received his Juris Doctorate from the Stetson University and a Bachelor of Arts in Finance from the University of Notre Dame. He is a member of the International Council of Shopping Centers, the Florida Bar and is a licensed Florida Real Estate Broker. Mike served on the boards of Ruth Eckerd Hall, Morton Plant Mease Hospitals Foundation, and the Notre Dame Engineering Advisory Council. He is also the past chair of the Community Impact Committee for the Morton Plant Mease Foundation Board. Brad Karns Project Manager Originally born and raised in the Sunshine State, Brad Karns graduated with a Bachelor of Science in Civil Engineering from the University of South Florida in 2007. He kicked off his career at a local Civil Engineering Firm (Foresite Group, Inc.) located in Tampa back in 2008 and obtained extensive experience with Site Planning, Civil Engineering Design, Entitlements & Jurisdictional Permitting, Budgeting, and Project Management for various Commercial Retail Projects and National Tenants throughout the Southeast. In 2017, after obtaining over 8 years of experience in the Civil Engineering industry, Brad accepted a Project Manager position with an established Real Estate Developer in Safety Harbor (Paradise Ventures). Brad manages all projects from conception to construction commencement and manages the project team throughout the entitlement process. He manages his projects with a focus on schedule and cost control. Copyright 2022 FlyUSA.12 | 2. Demonstrated Experience of Company and Project Personnel b. Identify the project managers(s) and individuals who will be assigned to the work as part of this project. Include resumes for each person to be assigned. c. Describe the direct experience in conducting similar services for each key staff member who will be contributing to the project, including their area of responsibility. Paradise Ventures Development Team Chuck Ernst Vice President Chuck Ernst joined The Paradise Group in 2008 as CFO. Shortly after his arrival, he was tasked with assisting in the restructure of our loan portfolio among 12 lenders. He now oversees operations of Paradise Ventures, Inc., which is the real estate venture formed from the legacy Paradise Group in July 2009. Chuck has an extensive background in commercial real estate lending and valuation. Prior to joining The 3DUDGLVH*URXS&KXFNZDVPDUNHWPDQDJHUIRU/D6DOOH%DQN·V&RPPHUFLDO5HDO Estate Group where he was responsible for business development and loan organization for local and regional clients in Florida and Georgia. Chuck also served in similar production roles at KeyBank Real Estate Capital, SunTrust Bank and ING Investment Management. Chuck has a Bachelors degree in Finance and Real Estate from Florida State University. Brian Aungst, Jr. Attorney Concentrating his practice in the areas of land use, zoning, governmental, and administrative approvals and contracting, Mr. Aungst has extensive experience representing clients before governmental entities such as the City of Clearwater, Pinellas County, the City of St. Petersburg, and multiple other jurisdictions throughout west central Florida. He has provided representation for community institutions such as the Clearwater Marine Aquarium and Ruth Eckerd Hall and has successfully handled over one hundred quasi-judicial and administrative hearings in his career.A resident of Clearwater since 1988, Mr. Aungst currently serves the residents of Pinellas County and the Sixth Judicial Circuit as a member of the Juvenile Welfare Board of Pinellas County and a member of the Sixth Judicial Circuit Judicial Nominating Commission.Mr. Aungst is also an active participant in Amplify Clearwater (f/k/a the Clearwater Regional Chamber of Commerce), having served as legal counsel and past Chairman, the YMCA of the Suncoast, Ruth Eckerd Halll and the Clearwater Marine Aquarium. Copyright 2022 FlyUSA.13 | 2. Demonstrated Experience of Company and Project Personnelb. Identify the project managers(s) and individuals who will be assigned to the work as part of this project. Include resumes for each person to be assigned. c. Describe the direct experience in conducting similar services for each key staff member who will be contributing to the project, including their area of responsibility. Paradise Ventures Development Team Joshua Bradley Engineer Josh Bradley has nearly 25 years of extensive experience as a civil/site design engineer. He has designed and managed projects in the public and private sector ² all in the Central Florida area. Although specializing in drainage, his experience ranges from preliminary site due diligence and conceptual planning, full engineering design/permitting, and through to construction administration. Mr. Bradley has experience working with the regulatory programs of the Southwest Florida Water Management District, St. Johns River Water Management District, South Florida Water Management District, Florida Department of Transportation, Environmental Protection Commission of Hillsborough County, Environmental Protection Commission, the Florida Department of Environmental Protection, as well as the City of Tampa with regards to site layout, surface water management design, grading, utilities, and environmental permitting. Chris Meares Engineer Chris Meares has over 25 years of extensive experience as a roadway and civil site design engineer. He has designed and managed hundreds of projects for numerous private clients as well as city, county, and state clients and numerous school districts. He is experienced with utility coordination for public and private projects, such as road intersection improvements, stormwater improvements, community redevelopments, or minor improvements like turn-lane designs and private utility extensions and relocations. Mr. Meares has served as PM for numerous GEC-type and task-based work order contracts with local municipalities including Hillsborough County Public Schools, the Hillsborough County TTF Infrastructure Improvement Program, City of Tampa Transportation Project Engineering GEC, and City of St. Petersburg Misc. Professional Services. He is currently the project manager and chief engineer for a 35,000 square foot hangar being built at Sheltair at Tampa International Airport. Section 3Project Methodology, Operations and Integration Plan Copyright 2022 FlyUSA.15 | 3. Project Methodology, Operations and Integration Plan a. Describe your approach to performing the scope of services and your approach to generating higher value and safer aviationrelated activities. Our first step would be to meet with city representatives to clarify expectations and agree on a plan forward that meets the overall goal for the Clearwater Airpark. Our Goal: Provide the financial and operational resources to implement the ALP, starting with building a state-of-the-art terminal/FBO which will be the catalyst in bringing higher value activities and tenants to the airpark, and at the same time preparing it for the future of aviation. We want to take a collaborative approach, not just with the city, but with the current individual tenants, corporate tenants and the neighborhoods surrounding the Airpark. We want them all to not just XQGHUVWDQGZKDWZH·UH doing, but why. Copyright 2022 FlyUSA.16 | 3. Project Methodology, Operations and Integration Plan b. Briefly describe your sales and marketing plan or approach. Build State-of-the-art New FBO/Terminal facility 1 Current Terminal does not attract HNW clientele 15k square foot building, FBO, FlyUSA and Flight School will be the 3 primary tenants. Will attract other aviation related businesses as well. Increase parking lot to 100+ spaces to accommodate additional activity Construct hangars to accommodate higher value tenants 2 Replace shade hangars with 30k square feet of corporate hangar space Accelerate construction of 1 or 2 additional new corporate hangers from ALP Target Part 91 owners and management companies with TurboProp and Very Light Jets Attract Higher Value Tenants throughout the Airpark 3 Target Airworthy planes with active owners Leverage FlyUSA relationships with TurboProp and VLJ operators that focus on intrastate travel to use Airpark vs. PIE or TPA Cheaper hangars, cheaper fuel and more convenient to the beaches!! Shared ownership opportunities in Cirrus Planes Our Sales and Marketing Plan Copyright 2022 FlyUSA.17 | 3. Project Methodology, Operations and Integration Plan Figure 3.9 Terminal Expansion-Alternative 2A Source: RDM International, Inc. (2018) This concept expands on what was labeled as Alternative 2A on Figure 3.9 for the FBO in the ALP. F,QFOXGHDQDUUDWLYHGHVFULSWLRQRIWKH2IIHURU·VVFRSHRIRSHUDWLRQVVHWWLQJIRUWKHDFKEXVLQHVVDFWLYLW\SURSRVHGLQDFFordance with Scope of Services in this RFP/Q, and the means and methods to be employed to operate the FBO in order to provide high qualityservice to aviation patrons and the public. Copyright 2022 FlyUSA.18 | 3. Project Methodology, Operations and Integration Plan This concept envisions the FBO on the south side (left) separated from corporate offices on the right side. We expect the corporate offices to house FlyUSA, a Flight School and potentially a few other aviation related businesses. F,QFOXGHDQDUUDWLYHGHVFULSWLRQRIWKH2IIHURU·VVFRSHRIRSHUDWLRQVVHWWLQJIRUWKHDFKEXVLQHVVDFWLYLW\SURSRVHGLQDFFordance with Scope of Services in this RFP/Q, and the means and methods to be employed to operate the FBO in order to provide high qualityservice to aviation patrons and the public. Copyright 2022 FlyUSA.19 | 3. Project Methodology, Operations and Integration Plan As you can see, in this concept we would like to propose that instead of replacing the three rows of shade hangars, that we build approximately 30,000 square feet of additional corporate hangar space to accommodate tenants operating TurboProp and/or Very Light Jets. F,QFOXGHDQDUUDWLYHGHVFULSWLRQRIWKH2IIHURU·VVFRSHRIRSHUDWLRQVVHWWLQJIRUWKHDFKEXVLQHVVDFWLYLW\SURSRVHGLQDFFordance with Scope of Services in this RFP/Q, and the means and methods to be employed to operate the FBO in order to provide high qualityservice to aviation patrons and the public. Copyright 2022 FlyUSA.20 | 3. Project Methodology, Operations and Integration Plan F,QFOXGHDQDUUDWLYHGHVFULSWLRQRIWKH2IIHURU·VVFRSHRIRSHUDWLRQVVHWWLQJIRUWKHDFKEXVLQHVVDFWLYLW\SURSRVHGLQDFFordance with Scope of Services in this RFP/Q, and the means and methods to be employed to operate the FBO in order to provide high qualityservice to aviation patrons and the public. Hours: FlyUSA will maintain a seven day a week schedule to support general aviation activities consistent with the hours of operation specified by the City of Clearwater Code of Operations. The current FBO operates from 7am to 9pm, we intend to explore extending these hours to 11pm once the new facility is completed. In the FBO, FlyUSA will provide facilities for pilots and their passengers. These facilities will include flight planning amenities, a pilot lounge, a waiting area, public restrooms and a café like breakroom with complementary water, coffee, snacks etc. for pilots and passengers. Public Wi-Fi will be available throughout the facility. We intend to partner with a third party to make available healthy options for light snacks. FlyUSA will ensure we have the proper staff levels to provide aircraft ramp services during normal operating hours. These services will include fueling, towing, parking guidance and other services deemed necessary. Currently Jeff Bender from Bender aviation services leases a 6,000 square foot hangar and provides maintenance services at the Airpark. We know Jeff and think highly of him and intend to negotiate a long-term lease with him. If we are not able to come to terms with Jeff, we will find another tenant to provide those services. We have UHODWLRQVKLSVZLWKDLUFUDIWPDLQWHQDQFHVKRSVDFURVVWKH6WDWHRI)ORULGDZH·UH confident one of them would be interested in a satellite location at the Airpark. Scope of Operations and Services Copyright 2022 FlyUSA.21 | 3. Project Methodology, Operations and Integration Plan F,QFOXGHDQDUUDWLYHGHVFULSWLRQRIWKH2IIHURU·VVFRSHRIRSHUDWLRQVVHWWLQJIRUWKHDFKEXVLQHVVDFWLYLW\SURSRVHGLQDFFordance with Scope of Services in this RFP/Q, and the means and methods to be employed to operate the FBO in order to provide high qualityservice to aviation patrons and the public. One of the benefits of moving )O\86$·V headquarters to the Airpark will be the additional flexibility it gives us for staffing. Our FAA certified dispatchers will be cross WUDLQHGWRPRQLWRUDQGRSHUDWHWKH8QLFRPUDGLRLVVXH127$0·VDQGRWKHUSXEOLF information involving airport operations and status. Employees in other departments will also be available to work in the FBO to handle tenants or requests from pilots and/or passengers. Related to this, we will ensure that we staff the appropriate number of security personnel to provide after-hours security. The FlyUSA team will monitor on- airport activity and report any potential safety concerns to designated City personnel. On a weekly basis, our team will complete inspections of the airport area and its paved aeras, all lighting and landing systems and other on-ground systems. We will report any issues to the City that we identify during these inspections. We will provide monthly financial reporting to the City through our X1FBO management system. Additionally, we will provide an annual financial report that will be either reviewed or audited by a third-party CPA firm. The X1FBO management system provides an integrated platform that improves both customer and employee satisfaction. FlyUSA will provide grass cutting and grounds maintenance of airpark designated property on an agreed schedule. We will take pride in our appearance. FlyUSA will provide management and oversight of the hangar rental agreements and any subleases to ensure compliance with the rules. This will also be tracked in real time in our X1FBO software suite. At FlyUSA we pride ourselves in being transparent and overcommunicating, we will facilitate excellent communication between the City and the FBO, and act as a liaison to the local community and the broader aviation community. Other services that will be important to us are flight instruction, aircraft rentals, Air Taxi and On Demand Charter Operations. Other amenities for pilots and passengers will be crew car availability, on site rental cars and charging stations for electric vehicles. Scope of Operations and Services Copyright 2022 FlyUSA.22 | 3. Project Methodology, Operations and Integration Plan G,QFOXGHDQDUUDWLYHRIWKH2IIHURU·VDSSURDFKWREDODQFLQJWKHLQWHQVLW\RIWKHDYLDWLRQDFWLYLW\DWWKHDLUSDUNZLWKWKHsafety and expectations of the neighborhoods and surrounding the airpark. Our Approach Our intention would be to increase higher value activities while potentially reducing the total number of flights, specifically helicopter training. Flight training-important but needs to evolve. Limits on helicopter training, especially the R-·VWKDWWKHQHLJKERUKRRGFRPSODLQVDERXW Improve quality of aircraft-safer planes. Having conversations with Cirrus focused flight school (the plane with a parachute), and will have similar conversations with existing tenant Increase turboprop and VLJ flights, much safer than piston and fewer takeoffs and landings Next generation planes will be battery powered and make much less noise; we will be leaders in this transition Many components of the ALP are safety related Rehabilitating/Widening taxiways Improving asphalt, which will reduce FOD Increasing size of aprons by corporate hangars Improved lighting Installing Blast Pads Publish instrument approach LP+V WAAS Approach will likely be obtainable for Runway 16 This will improve safety during inclement weather Copyright 2022 FlyUSA.23 | 3. Project Methodology, Operations and Integration Plan Instrument Procedure One of the reasons that there are limited commercial operations at the Clearwater Airpark is the lack of an instrument approach. 0DQ\FRPSDQLHV·2SHUDWLRQDO Specifications prohibit them from operating at airports that do not have a published instrument approach. History: Approximately 10 years ago, the Clearwater Airpark attempted to add an approach, but were not able to, allegedly because of the proximity of the new hangars to the runway. We have worked with the consultants at https://www.flight-tech.aero and believe that we can publish an LP+V approach that would require the planes that use it to be WAAS enabled. 15 or 20 years ago, very few planes had WAAS enabled GPS systems, where today it is the norm and PRVWRIWKHRSHUDWRUVWKDWZH·GEH targeting to activate the airpark have this as standard equipment. G,QFOXGHDQDUUDWLYHRIWKH2IIHURU·VDSSURDFKWREDODQFLQJWKHLQWHQVLW\RIWKHDYLDWLRQDFWLYLW\DWWKHDLUSDUNZLWKWKHsafety and expectations of the neighborhoods and surrounding the airpark. Copyright 2022 FlyUSA.24 | 3. Project Methodology, Operations and Integration Plan Less Intensive Air Activity + Higher Quality Aircraft = Less Noise pollution Limiting/Evolving Flight School Activity Partner with school that : 1.Plans to use newer/safer planes for training in the short term 2.Intends to transition to electric trainers as they evolve 3.Limit helicopter training, especially the R-·V Attracting Turboprop category aircraft to the field Turboprops: 1.Are statistically 10X safer than piston planes 2.Will not likely takeoff more than once a day 3.Are not used for primary training G,QFOXGHDQDUUDWLYHRIWKH2IIHURU·VDSSURDFKWREDODQFLQJWKHLQWHQVLW\RIWKHDYLDWLRQDFWLYLW\DWWKHDLUSDUNZLWKWKHsafety and expectations of the neighborhoods and surrounding the airpark. Copyright 2022 FlyUSA.25 | 3. Project Methodology, Operations and Integration Plan G,QFOXGHDQDUUDWLYHRIWKH2IIHURU·VDSSURDFKWREDODQFLQJWKHLQWHQVLW\RIWKHDYLDWLRQDFWLYLW\DWWKHDLUSDUNZLWKWKHsafety and expectations of the neighborhoods and surrounding the airpark. Aviation Operations Integration Plan Aug Sep Oct Nov Dec Jan Submit Proopal Proposal Selected Negotiate Contract with City Finalize Contract City Council Approval of Contract Meet with David King Meet with main tenants (Bender, TBA) Meet with neighborhood representatives Draft new tenant leases Notify Tenants of new lease terms Obtain insurance Hire FBO Manager Interview personnel from current FBO Extend Job Offers Acquire Required Fixed Assets New Employee Training and Onboarding Install new FBO management systems Airpark Turnover Copyright 2022 FlyUSA.26 | 3. Project Methodology, Operations and Integration Plan Sample Permitting and Construction Schedule G,QFOXGHDQDUUDWLYHRIWKH2IIHURU·VDSSURDFKWREDODQFLQJWKHLQWHQVLW\RIWKHDYLDWLRQDFWLYLW\DWWKHDLUSDUNZLWKWKHsafety and expectations of the neighborhoods and surrounding the airpark. Copyright 2022 FlyUSA.27 | 3. Project Methodology, Operations and Integration Plan Sample Permitting and Construction Schedule G,QFOXGHDQDUUDWLYHRIWKH2IIHURU·VDSSURDFKWREDODQFLQJWKHLQWHQVLW\RIWKHDYLDWLRQDFWLYLW\DWWKHDLUSDUNZLWKWKHsafety and expectations of the neighborhoods and surrounding the airpark. Section 4References References Copyright 2022 FlyUSA.29 | VeriJet Holding Company, LLC 5030 Champion Blvd, PMB 183-G6 Boca Raton, FL 33496 Verijet is an on demand charter operator that has standardized their fleet on the brand new Cirrus Vision Jet. The Cirrus Vision Jet is in a class of its own, it is the most fuel efficient jet in the market, burning only ¼ of the fuel of some of its competitors. FlyUSA has been doing business since they began operations in 2020 and is now 9HULMHW·V ODUJHVWFXVWRPHU:H·YH found that it is the perfect plane for same day trips within the state of Florida, and its short field capabilities make it a fantastic fit for the Airpark. Richard Kane, CEO richard@verijet.com 561-239-7068 3417 Clarine Way E Dunedin, FL 34698 3B Aviation is a Tampa Bay based Part 91 airplane management company. 3B currently manages 13 planes in the Tampa Bay Area. Nick Barrows, the CEO of 3B Aviation, is a long-term colleague of both Mike Connor and Barry Shevlin, both of whom have been doing business with 3B since 2014. Nick uses )O\86$·V on demand charter service when his clients have conflicts or scheduled maintenance with their planes. Nick has expressed LQWHUHVWLQPRYLQJVRPHRIKLVFOLHQW·VSODQHVWRWKH$LUSDUNXSRQ completion of a new FBO. Nick Barrows, CEO 3BAviation@gmail.com 727-741-8021 3B Aviation References Copyright 2022 FlyUSA.30 | Hyde Park Capital 701 N. Franklin St. Tampa, FL 33602 Hyde Park Capital is one of the most active Investment Banks in the State of Florida. Hyde Park focuses on the middle-market, specializing in mergers and acquisitions and capital raising for public and private companies. John Hill, co-founder and Senior Managing Director of Hyde Park has completed over $100 million in capital market transactions with companies run by Barry Shevlin. John Hill is also an investor in and a client of FlyUSA, Inc. John Hill, Sr. Managing Director hill@hydeparkcapital.com 813-383-0205 Mark Hamilton is a Project Engineer at Wawa. Paradise Ventures has recently completed 2 development projects with Wawa in the State of Florida, one in Riverview and one in West Palm Beach. Paraside is currently working on another development with them in Central Florida. Mark A. Hamilton Wawa, Inc. Real Estate ²Project Engineer Mark.Hamilton@wawa.com 561-445-4405 | References Copyright 2022 FlyUSA.31 | Valley Bank (formerly USAmeribank) has been Paradise Ventures primarily lender since 2008. Over that period, they have loaned Paradise over $175mm on a variety of real estate projects. Joseph V. Chillura Senior Executive Vice President Commercial Banking Valley National Bank® 107 S. Franklin Street -Suite 200 Tampa, FL 33602 (O) 813-610-4000 jchillura@valley.com Vincent M. Chillura Commercial Real Estate Division Head Valley National Bank® 107 S. Franklin Street -Suite 200 Tampa, FL 33602 (O) 813-418-4055 | (C) 813-545-9292 vchillura@valley.com Section 5Compensation to the City Compensation to the City Copyright 2022 FlyUSA.33 | $20,000 per month rent*, increasing by 2% per annum 3% of all Revenue Fuel Flow Surcharge of 15 cents per gallon++ *Rent will increase annually by the higher of 2% or the yearly percent increase in the Finished Goods Producer Price Index ²Commodities (PPI-Commodities) 7RDOLJQZLWKWKHFLW\·VUHTXHVWZHDUHSURSRVLQJDQLQLWLDOWHUPRI\HDUVZLWK 5 options to renew for an additional 5 years each. Airpark Dev Table Copyright 2022 FlyUSA.34 | Costs were derived by adding approximately 25% to 2020 ALP costs. Keene Road Hangar was removed from plan based on feedback from the City. ALP Project #Description Estimated Cost 21 Install Rotating Beacon $110,000.00 9 Expand Transient Aircraft Parking Area $157,000.00 10 Rehab Transient Parking Area $312,000.00 6 New FBO/Terminal $3,000,000.00 7 Expand Vehicle Parking Lot $1,086,000.00 15 Rehab Taxiways I & J $600,000.00 16 Rehab Bender Apron $411,000.00 23 Security Upgrades (Video)$50,000.00 22 New Maintenance Shed $200,000.00 12 Rehab TBA Hangar Apron $360,000.00 11 New Corporate Hangar and Apron $2,620,000.00 13 Rehab Row K and Transient Taxilanes $540,000.00 14 New T-Hangar Row J $1,785,000.00 18 Reconfigure Aircraft Parking Area $960,000.00 8 Replace Shade Hangars with Corporate hangars $4,500,000.00 17 Rehab T-Hangar Taxilanes $1,200,000.00 24 Airfield Lighting Update $463,000.00 20 New T-Hangars $2,750,000.00 2 Blast Pads $500,000.00 4 Avigation Easements Runway 34 $250,000.00 5 Avigation Easements Runway 16 $130,000.00 1 Relocate Taxiway A6 $475,000.00 Total Project Costs $22,459,000.00 FlyUSA/Paradise Contribution $4,491,800.00 Our Financial Commitmentto the project Copyright 2022 FlyUSA.35 | FlyUSA will contribute up to $4.5 million to the project. We would propose this investment be in the form of pre-paid rent, up to $1.5 million in each of the first three 5-year terms of the agreement to fund the city match portion of the ALP. Copyright 2022 FlyUSA.36 | $22.5 million Value to the City for Property Improvements Over $7 million Total cumulative compensation to the city during initial term Over $35 million Total cumulative compensation to the city if all 5 renewal options are exercised Compensation to the City Section 6Other Forms Copyright 2022 FlyUSA.38 | Copyright 2022 FlyUSA.39 | Copyright 2022 FlyUSA.40 | Thank You PRIMARY CONTACT Barry Shevlin 727.424.6679 Barry@FlyUSA.com Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0880 Agenda Date: 9/15/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Official Records & Legislative Services Agenda Number: 11.5 SUBJECT/RECOMMENDATION: Approve the 2023 City Council Meeting Schedule. SUMMARY: Per City Council Rule 1, Scheduling Council Meetings/Work Session Agendas, city council meetings are at 6:00 p.m. on the first and third Thursday of each month. The accompanying work sessions are at 9:00 a.m. on the preceding Monday, unless the Monday is a holiday, in which case the work session is on Tuesday. No meetings are held the first Thursday in January and July and the third Thursday in December. Staff has identified the following exceptions: 1.Passover next year takes place Wednesday, April 5 through Thursday, April 15, conflicting with the April 6 council meeting. Staff recommends rescheduling the meeting to Tuesday, April 4 (no work session on Monday, April 3). 2.The US Conference of Mayors’ Annual Conference will be held June 2-5, 2023 in Columbus, OH and FCCMA’s Annual Conference will be held May 31 - June 3, 2023. Staff is recommending moving the Thursday, June 1 council meeting to Thursday, June 8, with the work session on Monday, June 5. 3.To accommodate Jazz Holiday, staff recommends moving the Thursday, October 19 council meeting to Wednesday, October 18. 4.To accommodate holiday travel, staff is recommending moving the Thursday, December 21 council meeting to Tuesday, December 19 (no work session on Monday, December 18). In addition, staff is proposing to hold a special work session on Monday, January 23, 2023 for the annual strategic planning meeting. At the September 12 work session, there was council consensus to move the January 17 work session to Monday, January 9 at 1:00 p.m. and the January 18 council meeting to Thursday, January 12 at 6:00 p.m. Staff was directed to move the following work sessions to 1:00 p.m. as they conflict with the Tampa Bay Regional Planning Council meetings: January 9, June 12, Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-0880 August 14, and November 13. Page 2 City of Clearwater Printed on 9/13/2022 2023 Council Schedule Intranet (rev 2022-09-12) 2023 CITY COUNCIL MEETING SCHEDULE DRAFT WORK SESSION Time CITY COUNCIL MEETING Time Items must complete internal department workflow by Noon Items must complete external workflow by Noon Work Session Agenda Published by 5:00 pm Monday January 9 1:00 p.m. Thursday January 12 6:00 p.m. December 27 January 2 January 4 Monday Strategic January 23 Planning/Goal 9:00 a.m. Setting January 18 Monday January 30 9:00 a.m. Thursday February 2 6:00 p.m. January 13 January 23 January 25 Monday February 13 9:00 a.m. Thursday February 16 6:00 p.m. January 30 February 6 February 8 Monday February 27 9:00 a.m. Thursday March 2 6:00 p.m. February 13 February 17 February 22 Monday March 13 9:00 a.m. Thursday March 16 6:00 p.m. February 27 March 6 March 8 Tuesday April 4 6:00 p.m. March 20 March 27 March 29 Monday April 17 9:00 a.m. Thursday April 20 6:00 p.m. April 3 April 10 April 12 Monday May 1 9:00 a.m. Thursday May 4 6:00 p.m. April 17 April 24 April 26 Monday May 15 9:00 a.m. Thursday May 18 6:00 p.m. May 1 May 8 May 10 Monday June 5 Thursday June 8 6:00 p.m. May 15 May 22 May 31 Monday June 12 1:00 p.m. Thursday June 15 6:00 p.m. May 26 June 5 June 7 Monday July 17 9:00 a.m. Thursday July 20 6:00 p.m. July 3 July 10 July 12 Monday July 31 9:00 a.m. Thursday August 3 6:00 p.m. July 17 July 24 July 26 Monday August 14 1:00 p.m. Thursday August 17 6:00 p.m. July 31 August 7 August 9 Tuesday September 5 9:00 a.m. Thursday September 7 6:00 p.m. August 21 August 28 August 30 Monday September 18 9:00 a.m. Thursday September 21 6:00 p.m. September 1 September 11 September 13 Monday October 2 9:00 a.m. Thursday October 5 6:00 p.m. September 18 September 25 September 27 Monday October 16 9:00 a.m. Wednesday October 18 6:00 p.m. October 2 October 9 October 11 Monday October 30 9:00 a.m. Thursday November 2 6:00 p.m. October 16 October 23 October 25 Monday November 13 1:00 p.m. Thursday November 16 6:00 p.m. October 30 November 6 November 8 2023 Council Schedule Intranet (rev 2022-09-12) Monday December 4 9:00 a.m. Thursday December 7 6:00 p.m. November 20 November 27 November 29 Tuesday December19 6:00 p.m. December 4 December 11 December 13 2023 Council Schedule Intranet (last rev. 01-20-2021) 2023 CITY COUNCIL MEETING SCHEDULE DRAFT WORK SESSION Time CITY COUNCIL MEETING Time Completed Items & attachments due to Agenda Program Items due to City Clerk Tuesday January 17 9:00 a.m. Thursday January 19 6:00 p.m. December 30, ‘22 January 9 Monday Strategic January 23 Planning 9:00 a.m. Monday January 30 9:00 a.m. Thursday February 2 6:00 p.m. January 13 January 23 Monday February 13 9:00 a.m. Thursday February 16 6:00 p.m. January 30 February 6 Monday February 27 9:00 a.m. Thursday March 2 6:00 p.m. February 13 February 17 Monday March 13 9:00 a.m. Thursday March 16 6:00 p.m. February 27 March 6 Tuesday April 4 6:00 p.m. March 20 March 27 Monday April 17 9:00 a.m. Thursday April 20 6:00 p.m. April 3 April 10 Monday May 1 9:00 a.m. Thursday May 4 6:00 p.m. April 17 April 24 Monday May 15 9:00 a.m. Thursday May 18 6:00 p.m. May 1 May 8 Monday June 5 Thursday June 8 6:00 p.m. May 15 May 22 Monday June 12 9:00 a.m. Thursday June 15 6:00 p.m. May 26 June 5 Monday July 17 9:00 a.m. Thursday July 20 6:00 p.m. July 3 July 10 Monday July 31 9:00 a.m. Thursday August 3 6:00 p.m. July 17 July 24 Monday August 14 9:00 a.m. Thursday August 17 6:00 p.m. July 31 August 7 Tuesday September 5 9:00 a.m. Thursday September 7 6:00 p.m. August 21 August 28 Monday September 18 9:00 a.m. Thursday September 21 6:00 p.m. September 1 September 11 Monday October 2 9:00 a.m. Thursday October 5 6:00 p.m. September 18 September 25 Monday October 16 9:00 a.m. Wednesday October 18 6:00 p.m. October 2 October 9 Monday October 30 9:00 a.m. Thursday November 2 6:00 p.m. October 16 October 23 Monday November 13 9:00 a.m. Thursday November 16 6:00 p.m. October 30 November 6 Monday December 4 9:00 a.m. Thursday December 7 6:00 p.m. November 20 November 27 Tuesday December19 6:00 p.m. December 4 December 11 2023 Council Schedule Intranet (last rev. 01-20-2021) Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-1009 Agenda Date: 9/15/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Official Records & Legislative Services Agenda Number: 11.6 SUBJECT/RECOMMENDATION: Appoint an individual to serve on the Library Board for an unexpired term through February 28, 2025. SUMMARY: APPOINTMENT WORKSHEET BOARD: Library Board TERM: 4 years APPOINTED BY: City Council FINANCIAL DISCLOSURE: Not Required STAFF LIAISON: Library Director RESIDENCY REQUIREMENT: City of Clearwater SPECIAL QUALIFICATIONS: None MEMBERS: 7 CHAIRPERSON: Donna Dennis MEETING DATES: Quarterly PLACE: Main Library APPTS. NEEDED: 1 THE FOLLOWING ADVISORY BOARD MEMBER HAS RESIGNED AND NOW REQUIRES A REPLACEMENT BY A NEW APPOINTEE: 1. Barbara Ann Murphy - 1304 Jeffords St., 33756 - Retired Library Director Original Appointment: 1/13/11 Resigned: 07/26/22 THE NAMES BELOW ARE BEING SUBMITTED FOR COSNIDERATION TO FILL THE VACANCY: 1.Christine Dulligan - 1473 S. Betty Ln., 33756 - Retired Legal Sec/State Attorney’s Office 2.Angela Gates - 2269 Manor Blvd. N., 33765 - Self-employed/Digital Marketing 3.Lawrence Jaffe - 1357 Admiral Woodson Ln, 33755 - Writer 4.Kelly Malizia - 314 S. Lincoln Ave., 33756 - Librarian 5.Pamela Mastruserio - 602 Lime Ave., #601, 33756 - Retired/Chamber of Commerce (OH,KY) 6.Joseph Smiley - 1275 Wood Ave., 33755 - College Administrator/SPC 7.Linda Stuckey - 2187 College Sr., 33764 - Teacher 8.Sharon Swallwood - 2619 Cedar View Court, 33761 - College Professor/SPC 9.Aleksandra Vangeli - 2386 Moore Haven Dr. W., 33763 - Nurse 10.Debra Wilson - 886 Island Way, 33767 - Retired/Office Manager Page 1 City of Clearwater Printed on 9/13/2022 File Number: ID#22-1009 Zip codes of current members on board: 2 at 33755 1 at 33759 1 at 33763 1 at 33765 1 at 33767 Page 2 City of Clearwater Printed on 9/13/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0951 Agenda Date: 9/15/2022 Status: Other CouncilVersion: 1 File Type: Council Discussion Item In Control: Council Work Session Agenda Number: 13.1 SUBJECT/RECOMMENDATION: New City Hall Site - Vice Mayor Beckman SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 9/13/2022