FRONTIER MANAGED WIRELESS LANFRONTIER
Frontier Managed Wireless LAN
Frontier Confidential
This is Schedule Number 5-0000317856 to the Frontier Services Agreement dated 02/18/2022 ("FSA") by and between City of Clearwater
• ("Customer") and Frontier Communications of America, Inc. on behalf of itself and its affiliates ("Frontier"). Customer orders and
Frontier agrees to provide the Services and Equipment identified in the Schedule below.
Service Location: 405 Cleveland Street Clearwater Florida 33755
Schedule Type/Purpose: Order for New Services
Service Term: 36 Months
Schedule Date: 09/06/2022
SUPPLEMENTAL TERMS AND CONDITIONS
1. Service Description
The Frontier MWLAN service provides two end to end managed configurations: (1) Managed Wi-Fi solution or (2) Managed Networking
solution. (Managed Network LAN). Each wireless network can be secured and configured separately to suit the Customer's operations.
Key Features Managed Wi-Fi:
• Leverage existing Customer networking
• Indoor APs Standard, (i.e. 4 APs per location)
• Installation available at an additional cost to Customer
• Responsive multi -screen design for reviewing on PC, Tablet or Smartphone
• Email based onboarding
o Activation based on account number provide during account creation
— Branded emails for account activation and password reset
Guest Network Dashboard
— Currently Active Sessions
— Dwell Time on Guest Network
Historical Sessions: Last Hour, last 24 hours, last 30 days, year to date
Page 1 of 6
04252022 (v.14)
Service Select
Professional Service;
Desktop Design
Qty
0
NRC (x Qty)
$
MRC x # r
$
Onsite Survey
0
$
$
Installation
0
$
$
Configuration
0
$
$
Onboarding
0
$
$
As Built
0
$
$
Hardware
Router VPN
0
$
$
Access Points
0
$
$
Switch
0
$
$
vmEdge Server
0
$
$
Network infrastructure implementation
0
$
$
Other:
0
$
$
Maintenance and Support
Proactive Monitoring 24/7
0
$
$
Technical Support
0
$
$
Features
Content Filtering
0
$
$
Virtual Tenant
0
$
$ 1,800
$
$ 10,187.64
Other Licenses
Managed Wireless ICB
BDT # 20220919007758
1
GRAND TOTAL:
1
$ 1,800
$ 10,187.64
SUPPLEMENTAL TERMS AND CONDITIONS
1. Service Description
The Frontier MWLAN service provides two end to end managed configurations: (1) Managed Wi-Fi solution or (2) Managed Networking
solution. (Managed Network LAN). Each wireless network can be secured and configured separately to suit the Customer's operations.
Key Features Managed Wi-Fi:
• Leverage existing Customer networking
• Indoor APs Standard, (i.e. 4 APs per location)
• Installation available at an additional cost to Customer
• Responsive multi -screen design for reviewing on PC, Tablet or Smartphone
• Email based onboarding
o Activation based on account number provide during account creation
— Branded emails for account activation and password reset
Guest Network Dashboard
— Currently Active Sessions
— Dwell Time on Guest Network
Historical Sessions: Last Hour, last 24 hours, last 30 days, year to date
Page 1 of 6
04252022 (v.14)
0
FRONTIER
Frontier Managed Wireless LAN
- Historical Bandwidth: Last Hour, last 22f hours, last 30 days, year to date
• Theme Customization:
— Click & Connect, Facebook, Survey and Passcode themes
— End user customizable theme with multi -screen preview
— Multiple theme management
• Guest and Private network customization
— 1 Guest SSID and 2 private SSIDs
— SSID & WPA2 Passcode customizable
— Separate VLANs for Guest and Private
— Hidden or Broadcast SSID
• Static and Auto update passcodes
— Auto Passcode delivery via branded email
• Network Scheduler
— Day of week and time of day schedules
• Tier 1 Support Tool
— Login as customer for support purposes
— Manually onboard devices
Session Search Tool
— Search for devices based on public IP
— Locate DMCA violators
• Optional URL based content filtering
• 24/7 NOC Support
Key Features Frontier Managed Networking (Managed Network LAN):
• Managed Switching, Routing, Firewall and Wi-Fi
• Wired and Wireless Networking
• Indoor and Outdoor APs
• Small, Medium and Large Configurations available
• Professional Design & Installations services included
• Responsive multi -screen design for reviewing on PC, Tablet or Smartphone
• Email based onboarding
• Activation based on account number provide during account creation
• Branded emails for account activation and password reset
• Guest Network Dashboard
o Currently Active Sessions
o Dwell Time on Guest Network
o Historical Sessions: Last Hour, last 24 hours, last 30 days, year to date
o Historical Bandwidth: Last Hour, last 24 hours, last 30 days, year to date
• Theme Customization:
o Click & Connect, Facebook, Survey and Passcode themes
o End user customizable theme with multi -screen preview
o Multiple theme management ,
• Guest and Private network customization
o 1 Guest SSID and 2 private SSIDs
o SSID & WPA2 Passcode customizable
o Separate VLANs for Guest and Private
o Hidden or Broadcast SSID
• Static and Auto update passcodes
o Auto Passcode delivery via branded email
• Network Scheduler
o Day of week and time of day schedules
• Tier 1 Support Tool
o Login as customer for support purposes
o Manually onboard devices
• Session Search Tool
o Search for devices based on public IP
o Locate DMCA violators
• Integrated URL based Content Filtering
04252022 (v.14)
Page 2 of 6
Frontier Confidential
FRONTIER
• 24/7 NOC Support
• Proactive Monitoring
Frontier Managed Wireless LAN
Frontier Confidential
• Content Filtering Web: Content filtering is the practice of blocking access to web content that may be deemed offensive,
inappropriate, or even dangerous. Content filtering works by using Frontier MWLAN hardware and software -based solution to
establish rules about the types of sites that may be visited.
• Virtual Tenant (Monetization of the Network Services: Virtual Tenant is an add-on software to our MWLAN solution that
brings network management and new user onboarding capabilities for Multi -dwelling unit facilities.
Equipment specifically identified in Attachment 1 ("Equipment and Statement of Work")
2. Obligations of Customer
Customer shall properly use any equipment or software, and all pass codes, personal identification numbers ("PINs") or other access
capability obtained from Frontier or an affiliate or vendor of Frontier and shall surrender the equipment and software in good working
order to Frontier at a place specified by Frontier andierminate all use of any access capability upon termination or expiration of this
Schedule. Customer shall be responsible for all uses of PINs, pass codes or other access capability during or after the term hereof.
3. Access to Facilities; Grant of Underlying Rights
A. Customer shall provide Frontier with (i) access to, and use of, its buildings, facilities and infrastructure (the "Facilities"), and (ii)
all deeds, leases, easements, rights of way, licenses, franchises, permits, and other rights, titles or interests, necessary for the
construction, installation, operation, maintenance and repair of the wireless broadband access system (the "Network") to be deployed
by Frontier under this Agreement. Customer grants to Frontier an unlimited right of access to and use of the Facilities, seven (7) days
per week, twenty-four (24) hours per day, including rights of ingress and egress, in connection with Frontier's performance of this
Agreement.
B. The Facilities shall include all power connections necessary for the deployment, operation and maintenance of the Network.
Frontier shall not be required to reimburse Customer for the costs of power associated with the development or operation of the
Network. Frontier will be responsible for providing, at Frontier's sole expense, any filtering or regulation devices to correct any
interference or potential electrical surges. The Parties will use their best efforts to avoid any unnecessary interruptions and, where
required, will work with each other to plan and coordinate necessary service and utility interruptions so as to minimize disruptions to
Frontier equipment and the Facilities.
4. Interference
Customer shall not grant or permit any access or use of the Facilities that would have a negative impact on the operation of the
Network, including, but not limited to, interfering with the signals generated or received by the Frontier equipment.
5. Relocations -On Premises
If Customer reasonably determines, or is required by a party with legal authority to so require, or if Frontier agrees to relocate or
reconfigure any portion of the Network at Customer's request (with a comparable Network), including any of the Facilities used or
required in providing the Services at the current Service Location, Frontier shall proceed with such relocation or reconfiguration of
comparable Network, and shall have the right, in good faith, to reasonably determine the extent of, the timing of, and methods to be
used for such relocation; and the parties shall mutually agree on reasonable consideration to be paid to Frontier as a result of such
action. Any modification beyond those described in this Section would require a new Schedule, as further described in Section 7,
below.
6. Equipment or Software Not Provided by Frontier
A. Upon notice from Frontier that the facilities, services, equipment or software not provided or approved by Frontier is causing or
is likely to cause hazard, interference or service obstruction, Customer shall immediately eliminate the likelihood of hazard,
interference or service obstruction. If Customer requests Frontier to troubleshoot difficulties caused by the equipment or software
not provided by Frontier, and Frontier agrees to do so, Customer shall pay Frontier at its then current rates.
B. Frontier reserves the right to approve/reject the make, model and or software of the Customer -provided router and modem to be
used as the gateway to the Frontier network. Frontier will identify for Customer makes or models of routers and modems with
which it has experience, but no such information shall be deemed a recommendation, representation or warranty with respect to
such equipment.
04252022 (v.14)
Page 3 of 6
FRONTIER
Frontier Managed Wireless LAN
Frontier Confidential
C. Frontier and Customer will cooperatively establish the initial configuration for the Customer -provided router's interface with the
Frontier network.
D. Customer shall permit Frontier to access the router's SNMP variables, and Customer shall, at Frontier's request, permit one or
more Frontier network management systems to be the recipient of SNMP TRAP messages.
E. Frontier may, from time to time, procure Services or facilities from an affiliate of Frontier, and in doing so, may act as an agent
and not a principal for the affiliated entity with respect to the procurement and provision of the Service or facility. The Service or
facility may be provided by an affiliate or vendor that is a common carrier, in which case the provision of the service or facility
may be provided pursuant to terms and conditions stated in a filed federal or state tariff, which Customer agrees will govern the
provision of the service or the facility.
F. Bailment. All Equipment is warranted pursuagt to the applicable manufacturer's standard warranty provisions, as outlined in
the documentation packaged with the Equipment. This Schedule shall not be construed as granting a license with respect to
any patent, copyright, trade name, trademark, service mark, trade secret or any other intellectual property, now or hereafter
owned, controlled or licensable by Frontier or the third -party manufacturers. Customer agrees that Frontier has not made, and
that there does not exist, any warranty, express or implied, that the use by Customer of the Equipment will not give rise to a
claim of infringement, misuse, or misappropriation of any intellectual property right.
7. RETURN OF EQUIPMENT Unless otherwise agreed to by Frontier in writing, Customer shall throughout the term of this Service
Term maintain the Equipment in good working order and appearance. Upon termination of the Schedule, (i) Froniter and Customer
shall arrange for Equipment removal at Customer's location at a time agreed upon by both parties or (ii) Customer, at its sole expense,
shall return the Equipment, together with manufacturer's certificate of authenticity, if provided, to Frontier, or to such other location within
the Continental U.S. designated by Frontier in good condition and repair excepting only reasonable wear and tear. Customer shall pack
the Equipment to be so returned in accordance with the manufacturer's guidelines.
If Customer fails to return the Equipment in accordance with the preceding paragraph upon the termination of the Schedule, Customer
shall be obligated to will be charged 3 times the MRC.
8. Internet Acceptable Use Policy and Security.
A. Customer shall comply, and shall cause all Service users to comply, with Frontier's Acceptable Use Policy ("AUP"), which
Frontier may modify at any time. The current AUP is available for review at the following address, subject to change:
http://www.frontier.com/policies/commercial aup/
B. Customer is responsible for maintaining awaregess of the current AUP and adhering to the AUP as it may be amended from
time to time. Failure to comply with the AUP is grounds for immediate suspension or termination of Frontier Internet Service,
notwithstanding any notice requirement provisions of the FSA.
C. Customer is responsible for the security of its own networks, equipment, hardware, software and software applications. Abuse
that occurs as a result of Customer's systems or account being compromised or as a result of activities of third parties permitted
by Customer may result in suspension of Customer's accounts or Internet access by Frontier. Customer will defend and
indemnify Frontier and its affiliates with respect to claims arising from Customer's or third parties' usage of Frontier Internet
access through the Services or Customer's hardware or software.
8. Customer Move. Frontier agrees that in the event Customer moves from its facility located at 405 Cleveland Street , Clearwater , Florida ,
33755 to another facility located in the Frontier service area during the Service Term Customer may disconnect an existing Service and
order a new Service as a replacement in Customer's new location. Customer will not be assessed any applicable early termination
charges for the disconnected Service so long as, the Customer pays the MRC for the moved Service until the start of Service of the
replacement Service Location, plus the applicable installation charges (including but not limited to heat mapping site survey and/or
design charges) for the replacement Service. Frontier and Customer will execute a replacement Schedule for a new Service Term.
9. Title Any Frontier Equipment installed at Customer's premises or location where Services or Equipment will be installed (which title
has not transferred to Customer) remain the personal property of Frontier or Frontier's assignee, notwithstanding that it may be or
become attached to or embedded in realty, and upon termination of this Schedule (in whole or in part), all Frontier property shall be
returned to Frontier in the same condition as installed, normal wear and tear excepted. Customer will not tamper with, remove or
conceal any Frontier identifying plates, tags or labels. In the event Frontier property is not returned to Frontier in accordance with this
Section, Customer will be billed for and pay to Frontier ars amount equal to the retail value of the Frontier property, except to the extent
such failure is caused by the negligence or willful misconduct of Frontier or its agents.
10. Customer has the right to use Business Intelligence (BI) tool.
04252022 (v.14)
Page 4 of 6
FRONTIER
Frontier Managed Wireless LAN
Frontier Confidential
11. Waiver of Cancellation and Early Termination Charges After Twenty -Four (24) Months. Notwithstanding Section 3
(Cancellation and Early Termination Charges) of the FSA for the Service Location at 405 Cleveland Street, Clearwater, FL 33775, upon
completion of twenty-four (24) months of the thirty-six (36) month Service Term, Customer may terminate Services upon thirty (30) days
written notice to Frontier without incurring cancellation or early termination charges. Except as provided above, the terms and
conditions of the FSA and this Schedule S-0000317856, including Section 3 (Cancellation and Early Termination Charges), shall
remain in full force and effect.
This Schedule is not effective and pricing, dates and terns are subject to change until signed by both parties. This Schedule and any of
the provisions hereof may not be modified in any manner except by mutual written agreement. The above rates do not include any taxes,
fees or surcharges applicable to the Service. This Schedule, and all terms and conditions of the FSA, is the entire agreement between
the parties with respect to the Services described herein, and supersedes any and all prior or contemporaneous agreements,
representations, statements, negotiations, and undertakings written or oral with respect to the subject matter hereof.
Frontier Communications of America, Inc.
.
City of Clearwater
Frontier's Signature:
Ams cmil,
Customer's Signature:
Rom (Chrlrtouher) Crouch ISep 31, 302211.13 E0r
Printed Name:
Scott (Christopher) Crouch
Printed Name:
Title: Sales Director
Title:
Date: Sep 21, 2022
Date:
Countersigned:
Frank Hibbard
Mayor
App_ved as to firm:
Owen Kohler
Assistant City Attorney
04252022 (v.14)
CITY OF CLEARWATER, FLORIDA
By: f ? deiC�---e
Jon Jennings
City Manager
Rosemarie Call
City Clerk
Page 5 of 6
FRONTIER
Frontier Managed Wireless LAN
Frontier Confidential
Attachment 1
*Only specifically identified Equipment (Bill of Materials) and Statement of Work identified in this Attachment are included.
Paste Equipment and SOW here
04252022 (v.14)
Page 6 of 6