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02/03/2022Thursday, February 3, 2022 6:00 PM City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 Main Library - Council Chambers City Council Meeting Agenda February 3, 2022City Council Meeting Agenda Welcome. We are glad to have you join us. If you wish to address the Council, please complete a Comment Card. Comment Cards are on the right-hand side of the dais by the City Clerk. When recognized, please hand your card to the Clerk, approach the podium and state your name. Persons speaking before the City Council shall be limited to 3 minutes unless otherwise noted under Public Hearings. For other than "Citizens to be heard regarding items not on the Agenda," a spokesperson for a group may speak for 3 minutes plus an additional minute for each person in the audience that waives their right to speak, up to a maximum of 10 minutes. Prior to the item being presented, please obtain the form to designate a spokesperson from the City Clerk. Up to 60 minutes of public comment will be allowed for an agenda item. No person shall speak more than once on the same subject unless granted permission by the City Council. The City of Clearwater strongly supports and fully complies with the Americans with Disabilities Act (ADA). Please advise us at least 48 hours prior to the meeting if you require special accommodations at 727-562-4090. Assisted Listening Devices are available. Kindly refrain from using cell phones and electronic devices during the meeting. Citizens wishing to provide comments on an agenda item are encouraged to do so in advance through written comment. The City has established the following two options: 1) eComments via Granicus - eComments is integrated with the published meeting agenda. Individuals may review the agenda item details and indicate their position on the item. You will be prompted to set up a user profile to allow you to comment, which will become part of the official public record. The eComment period is open from the time the agenda is published. Comments received during the meeting will become part of the official record, if posted prior to the closing of public comment. The City Clerk will read received comments into the record. 2) Email – Individuals may submit written comments or videos to ClearwaterCouncil@myclearwater.com. All comments received by 5:00 p.m. the day before the meeting (February 2) will become part of the official record. The City Clerk will read received comments into the record. 1. Call to Order 2. Invocation 3. Pledge of Allegiance 4. Approval of Minutes 4.1 Approve the minutes of the January 20, 2022 City Council Meeting as submitted in written summation by the City Clerk. 5. Citizens to be heard re items not on the agenda Page 2 City of Clearwater Printed on 2/1/2022 February 3, 2022City Council Meeting Agenda 6. Consent Agenda The Consent Agenda contains normal, routine business items that are very likely to be approved by the City Council by a single motion. These items are not discussed, and may all be approved as recommended on the staff reports. Council questions on these items were answered prior to the meeting. The Mayor will provide an opportunity for a Councilmember or a member of the public to ask that an item be pulled from the Consent Agenda for discussion. Items pulled will receive separate action. All items not removed from the Consent Agenda will be approved by a single motion of the council. 6.1 Approve a Locally Funded Agreement between the State of Florida, Department of Transportation (FDOT), and the City of Clearwater to fund $250,000.00 of design fees for the State Road 60 (SR 60) Pedestrian Overpass from the Courtney Campbell Trail to Bayshore Trail and authorize the appropriate officials to execute same. (consent) 6.2 Approve an agreement between the City of Clearwater and Fusus of Peachtree Corners, Georgia, for a video and data collaboration platform, associated equipment and training, in an amount not to exceed $345,000, to commence upon execution of the contract and expire three calendar years after the execution date, pursuant to City Code of Ordinances Section 2.563(1)(a), Single Source, and authorize the appropriate officials to execute same. (consent) 6.3 Approve Change Order 2 to Gibbs and Register, Inc., of Winter Garden, FL, in the amount of $1,209,110.15 for the construction of Cleveland Street Streetscape Phase III increasing the contract from $15,215,742.30 to $16,424,852.45, add sixty-three calendar days to the contract and authorize the appropriate officials to execute same. (consent) 6.4 Approve Supplemental 1 Work Order to Jones Edmunds and Associates, Inc., for the East Plant WRF Filter Feed Pump Station and Force Main Improvements (17-0048-UT) in the amount of $155,364.00, increasing the work order from $93,550.00 to $248,914.00, pursuant to Request for Qualifications (RFQ) 26-19, Engineer of Record Continuing Services (EOR) and authorize the appropriate officials to execute same. (consent) 6.5 Approve a work order to Black and Veatch, for Northeast Water Reclamation Facility Clarifier Splitter Box Rehabilitation (21-0017-UT) in the amount of $201,524.00 pursuant to Request for Qualifications (RFQ) 26-19, Engineer of Record Continuing Services (EOR), and authorize the appropriate officials to execute same. (consent) Page 3 City of Clearwater Printed on 2/1/2022 February 3, 2022City Council Meeting Agenda 6.6 Approve a purchase order to T2 Systems, Inc., of Indianapolis, IN, for the purchase of License Plate Recognition (LPR) equipment in the amount of $167,597.39 pursuant to Clearwater Code of Ordinances Sections 2.563 (1)(c), Piggyback, and 2.563 (1)(d), non-competitive purchase, and authorize the appropriate officials to execute same. (consent) 6.7 Approve a Master Agreement and Work Order from Atkins North America, Inc., of Tampa, FL, for design and bidding of Phase I of the Fort Harrison Avenue Corridor Improvements Project (19-0036-EN) in the amount of $2,767,677.32, per Request for Qualifications (RFQ) 04-21, and authorize the appropriate officials to execute same. (consent) 6.8 Authorize an increase to current purchase orders with Verizon Wireless for cellular and mobile data services in an amount of $475,000.00 for a new total of $700,000.00, approve extending through September 30, 2022, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback, and authorize the appropriate officials to execute same. (consent) 6.9 Authorize a purchase order to Barney’s Pumps, Inc of Lakeland, FL, for the purchase of Aurora and Homa pumps, parts, and maintenance/ repair services, in an annual not-to-exceed amount of $150,000.00 with the option for two, one-year extensions, pursuant to Clearwater Code of Ordinances Section 2.563(1)(d), Non-competitive purchases (impractical), and authorize the appropriate officials to execute same. (consent) 6.10 Schedule a special council meeting for September 29, 2022, at 6:00 p.m., to adopt the millage rate for fiscal year 2022/2023. (consent) 6.11 Appoint Theresa E. Bromm-Boesen to the Public Art and Design Board with term to expire February 28, 2026. (consent) Public Hearings - Not before 6:00 PM 7. Administrative Public Hearings - Presentation of issues by City staff - Statement of case by applicant or representative (5 min.) - Council questions - Comments in support or opposition (3 min. per speaker or 10 min maximum as spokesperson for others that have waived their time) - Council questions - Final rebuttal by applicant or representative (5 min.) - Council disposition Page 4 City of Clearwater Printed on 2/1/2022 February 3, 2022City Council Meeting Agenda 7.1 Declare surplus, for the purpose of sale for development of affordable housing, real property located at 601, 619, 637, 655 and 673 Blanche B. Littlejohn Trail, in accordance with Paragraph 5 of the Contract for Purchase of Real Property (Contract); approve the Contract between the City and Habitat for Humanity of Pinellas County, Inc. and authorize the appropriate officials to execute same, together with all other instruments required to affect closing. (APH) 7.2 Approve the first amendment to an existing Development Agreement between A P Beach Properties, LLC (the property owner) and the City of Clearwater for property located at 401/405/415/419 Coronado Drive and 406/410/420 Hamden Drive, which includes a revision to Exhibit B to provide new conceptual site plans and elevations, revises the overall size of the site and density and sets a new date by which time site plan approval must be obtained; adopt Resolution 22-01, and authorize the appropriate officials to execute same. (HDA2013-08006A) 8. Second Readings - Public Hearing 8.1 Adopt Ordinance 9514-22 on second reading, approving amendments to the Community Development Code addressing recent legislative changes related to home-based businesses, building design review and building permit fees, and supporting the City’s affordable and workforce housing initiatives. 9. City Manager Reports 9.1 Amend City Council Rule 6, Order of Business, and adopt Resolution 22-03. 9.2 Appoint three individuals to the Marine Advisory Board to fill the remainder of unexpired terms, two through May 31, 2023 and one through July 31, 2023. 9.3 Appoint three members to the Community Development Board with terms to expire February 28, 2026. 10. City Attorney Reports 11. Closing comments by Councilmembers (limited to 3 minutes) 12. Closing Comments by Mayor 13. Adjourn Page 5 City of Clearwater Printed on 2/1/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0082 Agenda Date: 2/3/2022 Status: Agenda ReadyVersion: 1 File Type: MinutesIn Control: City Council Agenda Number: 4.1 SUBJECT/RECOMMENDATION: Approve the minutes of the January 20, 2022 City Council Meeting as submitted in written summation by the City Clerk. SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 2/1/2022 City Council Meeting Minutes January 20, 2022 Page 1 City of Clearwater City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 Meeting Minutes Thursday, January 20, 2022 6:00 PM Main Library - Council Chambers City Council Draft City Council Meeting Minutes January 20, 2022 Page 2 City of Clearwater Roll Call Present: 4 - Mayor Frank Hibbard, Vice Mayor Hoyt Hamilton, Councilmember David Allbritton and Councilmember Kathleen Beckman Absent: 1 - Councilmember Mark Bunker Also Present: Micah Maxwell – Assistant City Manager, Michael Delk – Assistant City Manager, David Margolis - City Attorney, Rosemarie Call – City Clerk, Nicole Sprague – Deputy City Clerk. To provide continuity for research, items are listed in agenda order although not necessarily discussed in that order. Unapproved 1. Call to Order – Mayor Hibbard The meeting was called to order at 6:00 p.m. 2. Invocation – Rev. Norma Fontaine-Philbert from Garden of Grace Ministries 3. Pledge of Allegiance 4. Special recognitions and Presentations (Proclamations, service awards, or other special recognitions. Presentations by governmental agencies or groups providing formal updates to Council will be limited to ten minutes.) – Given. 4.1 January 2022 Service Awards The December 2021 Employee of the Month Award was presented to Paul Roskey, Parks and Recreation. 4.2 National Mentoring Month Proclamation, January 2022 - presented to Dr. Valerie Brimm, Debbie Buschman, and Lisa Leonarduzzi with Office of Strategic Partnership at Pinellas County Schools. 4.3 2021 Citywide Big Cleanup Presentation - Samantha (Sam) Moullet, Recreation Specialist. Sam Moullet provided a PowerPoint presentation. 5. Approval of Minutes Draft City Council Meeting Minutes January 20, 2022 Page 3 City of Clearwater 5.1 Approve the minutes of the December 16, 2021 City Council Meeting as submitted in written summation by the City Clerk. Vice Mayor Hamilton moved to approve the minutes of the December 16, 2021 City Council Meeting as submitted in written summation by the City Clerk. The motion was duly seconded and carried unanimously. 6. Citizens to be heard re items not on the agenda Lina Teixeira said the artists who created art exhibits from the trash collected at the Big Clean Up deserve to be celebrated. She urged all to visit the exhibits located throughout the city and to continue the conversation about the environment. Maranda Douglas expressed concerns regarding comments raised during the work session and said the upcoming city election determines which leaders the citizens of Clearwater feel would best represent them, their interests, ideas and their goals for the future of our city. Kathy Flaherty expressed concerns with the visible unenclosed dumpsters located within the community redevelopment agency area and urged city officials to enforce the dumpster ordinance. Angela Tisdale requested consideration to allow non-traditional youth recreation programs access to city fields while not being utilized. Audrey Brooks and Amari Santana said they were students at Discovery Academy of Science and supported Item 7.10. Sarah Covington and Jane Standen Bolton submitted eComments regarding comments made during the work session which were read into the record by the City Clerk (see pages 28-29). Stacy Lome submitted an eComment regarding a city-sponsored meet and greet event for a council candidate which was read into the record by the City Clerk (see page 28). Jovante Scott expressed concerns with vehicular speed near Clearwater Intermediate Middle School and requested Council to approve the installation of school zone signs. Draft City Council Meeting Minutes January 20, 2022 Page 4 City of Clearwater Mr. Holuba supported the volunteer clean-up efforts and expressed concerns with a Clearwater Police Officer for continued behavior unbecoming of an officer. 7. Consent Agenda – Approved as submitted, less Items 7.5 and 7.10. 7.1 Approve agreement between the City of Clearwater and The Kaleidoscope Group LLC, for consulting services to complete a citywide Cultural Assessment at a cost of $241,980 and authorize the appropriate officials to execute same. (consent). 7.2 Approve the collective bargaining agreement as negotiated between the City of Clearwater and IAFF Local 1158 for Fiscal Years 2021/2022, 2022/2023, 2023/2024 and authorize the appropriate officials to execute same. (consent) 7.3 Approve a funding agreement between the City of Clearwater and the Pinellas Suncoast Transit Authority (PSTA) to provide enhanced Jolley Trolley service during Spring Break period of March 1, 2022 through April 30, 2022, with the City contributing a lump sum not to exceed $88,343 and authorize the appropriate officials to execute same. (consent) 7.4 Authorize a Purchase Order to Ten-8 Fire Equipment Inc., of Bradenton, FL, for the purchase of one new Pierce Heavy Duty Velocity Pumper in an amount of $718,190.00 in accordance with Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback; declare G2610 surplus, effective upon receipt of the purchase vehicle, authorize for disposal at auction or trade-in, whichever is in the best interest of the City, in accordance with Clearwater Code of Ordinances Section 2.623, and authorize the appropriate officials to execute same. (consent) 7.5 Approve a tax service broker agreement with Fallbrook Tax Credits LLC of Calabasas, CA, to manage the transfer of ownership of the City of Clearwater’s Voluntary Clean-Up Tax Credits (VCTC), pursuant to Invitation to Bid 44-21 and authorize the appropriate officials to execute same. (consent) See Below 7.6 Authorize a Guaranteed Maximum Price proposal to Khors Construction, Inc., of Pinellas Park, FL, for the construction of a new pier and floating docks at the Clearwater Community Sailing Center (CCSC) located at 1001 Gulf Boulevard in the amount of $728,222.00 which includes a 10% contingency, pursuant to RFQ 40-20, Construction Manager at Risk (CMAR) Services for Continuing Contracts; approve a first quarter budget amendment to transfer $102,851.67 from project 93673 - Jack Russell Stadium Improvements, $230,000 from project 93499 - Pier 60/Sailing Center Maintenance, and allocate $400,000 from general fund reserves all transferred to project C2210 -Sailing Center Dock Replacement and authorize the appropriate officials to execute same. (consent) Draft City Council Meeting Minutes January 20, 2022 Page 5 City of Clearwater 7.7 Approve Second Amendment to Lease Agreement between Clearwater Golf Club, LLC and the City of Clearwater to increase the length of the Agreement by ten years, from May 1, 2011 through April 30, 2041, set a schedule to complete additional improvements to the course by the Club, and authorize the appropriate officials to execute same. (consent) 7.8 Appoint Michael Kachurik to the Board of Trustees, Clearwater Police Supplementary Pension Plan, in accordance with Florida Statute 185.05. (consent) 7.9 Approve an agreement between the City of Clearwater and Flock Safety of Atlanta, Georgia, for License Plate Reader (LPR) equipment, monitoring and maintenance, in an amount not to exceed $200,000.00, to commence upon execution of the contract and expire four calendar years after the execution date, pursuant to City Code of Ordinances Section 2.563(1)(a), Single Source, and authorize the appropriate officials to execute same. (consent) 7.10 Approve the final plat for Unity Church and Discovery Academy of Science, whose physical address is 2465 Nursery Road and located on the southwest corner of Nursery Road and South Haven Drive. (consent) See Below. 7.11 Approve a purchase order increase to Parkmobile, LLC of Atlanta, Ga, for reimbursement of transaction fees for mobile parking in the amount of $135,000 for a new total of $356,060.00, pursuant to Clearwater Code of Ordinances Section 2.563 (1) (c), Piggyback, and authorize the appropriate officials to execute same. (consent) 7.12 Approve Supplemental Work Order 1 to Advanced Engineering and Design, Inc., of Pinellas Park, FL, for additional design of Nash Street and Old Clearwater Bay Improvements in the amount of $129,974.90 for a new contract total of $675,763.91 pursuant to Request for Qualifications (RFQ) 29-20 and authorize the appropriate officials to execute same. (consent) 7.13 Approve a work order to Mead and Hunt, Inc. of Tampa, FL, for the Citywide Transportation Mobility Assessment (21-0036-EN) in the amount of $352,800.00 pursuant to Request for Qualifications (RFQ) 26-19, Engineer of Record Continuing Services (EOR), and authorize the appropriate officials to execute same. (consent) 7.14 Approve a Road Transfer Interlocal Agreement (Agreement), which includes, as an exhibit, an Assignment of Easement Agreement, between Pinellas County, Florida (County) and the City of Clearwater (City), which will be presented to the Board of County Commissioners for consideration, and authorize the appropriate officials to execute same. (consent) 7.15 Ratify and confirm purchase order to Engineer of Record (EOR) Hazen and Sawyer, of Draft City Council Meeting Minutes January 20, 2022 Page 6 City of Clearwater Tampa, Florida, for Engineering support for the Marshall Street (MS) and Northeast (NE) Water Reclamation Facilities (WRF) Digester Covers Evaluation and Repairs Project (21-0022-UT) in the amount of $180,000.00 per City Manager’s approval of emergency procurement, Clearwater Code of Ordinances Section 2.563(1)(k) and authorize the appropriate officials to execute same. (consent) 7.16 Approve the First Amendment to Contract for Purchase of Real Property by the City of Clearwater, by and between the City (City) and Covenant Property Investors, LLC, (Covenant) (collectively, the Parties), amending that certain Contract for Purchase of Real Property between the parties entered into on September 22, 2021 (the Contract), providing for the extension of time to close the sale contemplated therein of a city-owned Parking Condominium containing 450 public parking spaces, (Parking Unit) located at 490 Poinsettia Street, Clearwater; and authorize the appropriate officials to execute same, together with all other instruments required to affect closing. (consent) 7.17 Declare Laboratory and Maintenance Equipment surplus and authorize the sale of the equipment listed in the Exhibit through either a notice inviting bids or public auction to the highest bidder, pursuant to Clearwater Code of Ordinances Section 2.623, and authorize the appropriate officials to execute same. (consent) 7.18 Appoint Robyn Fiel to the Neighborhood and Affordable Housing Advisory Board as a citizen who is actively engaged in the banking/mortgage industry in connection with affordable housing with term to expire January 31, 2026. (consent) 7.19 Reappoint Donna M. Dennis to the Library Board with term to expire January 31, 2026. (consent) 7.20 Request for authority to settle the case of Phillips v. City of Clearwater, Case No. 20-006001-CI for $95,000.00. (consent) Councilmember Allbritton moved to approve the Consent Agenda as submitted, less Items 7.5 and 7.10, and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. 7.5 Approve a tax service broker agreement with Fallbrook Tax Credits LLC of Calabasas, CA, to manage the transfer of ownership of the City of Clearwater’s Voluntary Clean-Up Tax Credits (VCTC), pursuant to Invitation to Bid 44-21 and authorize the appropriate officials to execute same. (consent) The City of Clearwater issued Invitation to Bid #44-21, Brokerage Services for Sale of Brownfield Tax Credits for the sale of seven City of Clearwater Brownfields Voluntary Cleanup Tax Credit (VCTC) certificates. The VCTCs were received between 2017 - 2021 for a total amount of $785,886.07. To Draft City Council Meeting Minutes January 20, 2022 Page 7 City of Clearwater maximize the City’s optimum return on investment Fallbrook Tax Credits LLC (Fallbrook) was selected, as they offered the highest return for each certificate. The Florida Department of Environmental Protection (FDEP) administers the VCTC program and awards certificates based on approved cost incurred for environmental remediation work. The two locations that received VCTC certificates are: • Clearwater Gas System: o Location: Former Manufactured Gas Plant site, 777 Maple St o Four certificates awarded for calendar years 2017, 2018, 2019 & 2020. o Total amount: $744,076.07 • Economic Development and Housing: o Location: Former CarPro property, 1359 Cleveland Street o Three certificates awarded for calendar years 2018, 2019 & 2020. o Total amount: $41,810.00 • Total certificate amount: $785,886.07 Tax credit selling price is determined by the marketplace. Transferable tax credits are priced with a cents-per-dollar of credit purchase price. Fallbrook provided a bid selling price of $0.9112 per dollar of each credit. Therefore, Fallbrook will retain $69,786.68 in brokerage fees for selling off the credits and the City will receive $716,099.39. Even though the brokerage fee is under $100,000, this agreement still needs to be approved by Council due to the indemnification language outlined in section 7 of the agreement. The City has a five-year time frame, from the issue date on the original certificate, to transfer the VCTC certificates to an entity that has a Florida corporate income tax liability. When a transfer occurs, the five-year “clock” restarts, the transferee will receive a certificate with a new issue date (date of transfer) and the transferee will have five years from that date to use the certificate. The certificate is not eligible to be sold once a new certificate is issued. The Florida Legislature created the VCTC program to encourage participants to conduct voluntary cleanup of certain contaminated sites and brownfield sites in designated brownfield areas. Participants may be private or public entities and must enter into either a Voluntary Cleanup Agreement or a Brownfield Site Rehabilitation Agreement (BSRA) under the provisions of FL Statutes 376.3078, 376.30781 and 376.82. In response to questions, CGS Executive Director Chuck Warrington said other city departments may hold certificates; CGS does not have additional certificates. Assistant City Manager Micah Maxwell said CGS is an Draft City Council Meeting Minutes January 20, 2022 Page 8 City of Clearwater enterprise fund and monies received from the sale of the certificates will be deposited into the gas fund; the City's general fund will receive a transfer at some point. Mr. Warrington said the clean-up was paid through the gas fund. Councilmember Beckman moved to approve a tax service broker agreement with Fallbrook Tax Credits LLC of Calabasas, CA, to manage the transfer of ownership of the City of Clearwater’s Voluntary Clean-Up Tax Credits (VCTC), pursuant to Invitation to Bid 44-21 and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. 7.10 Approve the final plat for Unity Church and Discovery Academy of Science, whose physical address is 2465 Nursery Road and located on the southwest corner of Nursery Road and South Haven Drive. (consent) This plat is a partial replat and will create 2 lots on the property located at 2465 Nursery Road. Lot 1 is approximately 2 acres with plans for future use as a place of worship use. Lot 2 is approximately 5 acres planned for a proposed expansion of the existing school. This plat was approved through the Development Review Committee on October 18, 2021. Four individuals submitted eComments supporting Item 7.10 (see pages 29- 30). One individual spoke in support. Vice Mayor Hamilton moved to approve the final plat for Unity Church and Discovery Academy of Science, whose physical address is 2465 Nursery Road and located on the southwest corner of Nursery Road and South Haven Drive. The motion was duly seconded and carried unanimously. Public Hearings - Not before 6:00 PM 8. Administrative Public Hearings 8.1 Approve the request from the owner of property addressed 2637 Winding Wood Drive, Clearwater to vacate 12 feet of a platted Drainage and Utility Easement, located on lot Draft City Council Meeting Minutes January 20, 2022 Page 9 City of Clearwater 52, Cypress Bend of Countryside Unit One, according to the plat thereof as recorded in Plat Book 76, Page 10, of the Public Records of Pinellas County, Florida, and pass Ordinance 9527-22 on first reading. The property owner at 2637 Winding Wood Dr., Clearwater has requested that the City vacate 12 feet of a platted Drainage and Utility Easement along the rear of their property. The purpose of this vacation will be to eliminate an encroachment of the existing patio pavers. There are no city utilities present within this easement. All private utility companies have no objection to the vacation provided the property owner grants easement or bears expense of facility relocation, if required. The remaining easement will be sufficient for drainage & utility purposes and future city needs. City staff have reviewed this vacation and have no objection. Councilmember Allbritton moved to approve the request from the owner of property addressed 2637 Winding Wood Drive, Clearwater to vacate 12 feet of a platted Drainage and Utility Easement, located on lot 52, Cypress Bend of Countryside Unit One, according to the plat thereof as recorded in Plat Book 76, Page 10, of the Public Records of Pinellas County, Florida. The motion was duly seconded and carried unanimously. Ordinance 9527-22 was presented and read by title only. Councilmember Beckman moved to pass Ordinance 9527-22 on first reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Hibbard, Vice Mayor Hamilton, Councilmember Allbritton, and Councilmember Beckman 8.2 Provide direction on the proposed first amendment to an existing Development Agreement between A P Beach Properties, LLC (the property owner) and the City of Clearwater for property located at 401/405/415/419 Coronado Drive and 406/410/420 Hamden Drive, which includes a revision to Exhibit B to provide new conceptual site plans and elevations, expands the overall size of the site and reduces overall density, and sets a new date by which time site plan approval must be obtained; and confirm a second public hearing in City Council Chambers before City Council on February 3, 2022 at 6:00 p.m., or as soon thereafter as may be heard. (HDA2013-08006A) Draft City Council Meeting Minutes January 20, 2022 Page 10 City of Clearwater Site Location and Existing Conditions: The 1.759-acre site is comprised of eight parcels, five of which were included in the original Development Agreement and an additional three proposed to be integrated into the overall site design through this amendment. The subject site is bounded by and has frontage along the following streets: approximately 420 feet of frontage along Coronado Drive (west), 370 feet of frontage along Hamden Drive (east), and 220 feet of frontage along Fifth Street (north). The larger (original) site is occupied by a surface parking lot, and the three smaller adjacent parcels (new) are largely vacant with the exception of some pavement. The overall subject site is zoned Tourist (T) District with an underlying future land use category of Resort Facilities High (RFH) and is also located within the Small Motel District of Beach by Design. Access to the surface parking lot on the original site is currently provided by one two-way driveway centrally located along Fifth Street and a second one along Hamden Drive at the southeast corner of the lot. Non-compliant parking exists along Hamden Drive where parking spaces exist partially or wholly within, and back out into, the Hamden Drive right-of-way. The larger area is characterized by a variety of uses including overnight accommodations, retail, outdoor recreation and entertainment, restaurant and attached dwelling uses with heights ranging from one to 15 stories. The immediate area is characterized by one- to two- story hotels. A five-story attached dwelling is located at the northeast corner of Bayside Drive and Hamden Drive. Detached dwellings are located farther along the length of Bayside Drive where it changes zoning from Tourist (T) District to Low Medium Density Residential (LMDR) District. The City’s Beach Walk project, to the west, has been constructed transforming South Gulfview Boulevard to the north of this site into a winding beachside promenade with lush landscaping, artistic touches and clear views to Clearwater's award-winning beach and the water beyond. Coronado Drive has largely been improved according to Beach by Design. Site History: It is important to note that a primary component of this amendment proposes the inclusion of three additional adjacent parcels addressed collectively as 410/420 Hamden Drive (Parcel IDs 08-29-15-17622-000-0100, 08-29-15-17622-000-0090 and 08-29-15-17622-000-0080). At the time of approval of HDA2013-08006, these three parcels were under separate ownership from the five parcels originally included in the Development Agreement. Therefore, these properties have different approval histories as outlined below. 401/405/415/419 Coronado Drive and 406 Hamden Drive (original site):  On April 19, 2011, the CDB approved a Level II Flexible Development application (FLD2011-02005) for a surface parking lot which has been constructed.  On September 18, 2014, the City Council approved the allocation of up to 100 units from the Hotel Density Reserve under Beach by Design Draft City Council Meeting Minutes January 20, 2022 Page 11 City of Clearwater (Case No. HDA2013-08006) and adopted a resolution to the same effect (Res. No. 14-25). The owners proposed to develop the site with a 166 -unit overnight accommodations use with associated accessory/amenity uses including commercial space, restaurant, meeting rooms, exercise room and the like.  On July 21, 2015, the Community Development Board (CDB) approved a Level II Flexible Development application (FLD2015-05016) for a 166 -room overnight accommodations use in the Tourist (T) District. A series of extension requests have been approved extending the validity of the issued Development Order until December 10, 2022. 410/420 Hamden Drive (additional three parcels):  On December 28, 2018, the Community Development Coordinator approved a Level I Flexible Standard Development application (FLS2018 -05024) for a surface parking lot for property including that as located at 410/420 Hamden Drive (Community Development Code Section 2- 802.O). Required deadlines were not met and that approval expired.  On November 17, 2020, the Community Development Board (CDB) approved a Level II Transfer of Development Rights (TDR2020-07002) which transferred four hotel units from 410 Hamden Drive (Parcel ID 08- 29-15-17622-000-0100) and seven hotel units from one of the two parcels comprising 420 Hamden Drive (Parcel ID 08-29-15-17622-000- 0080), all to property located at 400/405/408/409/411 East Shore Drive.  On October 19, 2021, the Community Development Board (CDB) approved a Level II Transfer of Development Rights (TDR2021-08004) which transferred the remaining two dwelling units from 410 and 420 Hamden Drive (Parcel IDs 08-29-15-17622-000-0100, 08-29-15-17622- 000-0090 and 08-29-15-17622-000-0080) to property located at 619/629/631/635 Mandalay. The two above approved TDR applications removed all development potential from these three additional parcels. Development Proposal: This proposed first amendment will add three parcels (located centrally along Hamden Drive) totaling 0.44 acres to the original site, increasing the area from 1.32 acres to 1.759 acres. The owners propose to utilize the otherwise permitted density of 50 units per acre or 66 units associated with the original 1.32 acres and incorporate the previously approved allocation of an additional 100 units from the Hotel Density Reserve through Beach by Design resulting in a total of 166 units as originally approved. As previously discussed, the three new parcels do not have remaining development potential. With the incorporation of these parcels, the subject site’s density (hotel units per acre) will decrease from 125.75 hotel units per acre to 94.32 units per acre. The additional property will enable the applicant to provide a more efficient building and parking layout. The request includes a new conceptual site plan and accompanying building elevations (Exhibit B) and certain changes to the Draft City Council Meeting Minutes January 20, 2022 Page 12 City of Clearwater Development Agreement as listed below. • Fifth Recital is updated to provide an increase in project area to 1.759 acres. • Sixth Recital is updated because the proposed demolition of a hotel in the original agreement is no longer applicable as that hotel has since been demolished. This revised recital also reflects the provision of a minimum of 50 parking spaces for use by the public. • Section 3.3 is updated to reflect the addresses of the three additional lots. • Section 4.2 is updated to show an increase in provided parking spaces. The number of spaces required (199 spaces) has not increased; however, the applicant is committing to providing more parking than otherwise required by providing a minimum of 50 spaces available for use by the public. • Exhibit A is updated to provide a revised legal description which includes the three additional lots. • Exhibit B is updated to reflect the three additional lots on the conceptual site plan and elevations. The current proposal will result in the removal of the existing surface parking lot and redevelop the site with a 166-unit overnight accommodations use (94.32 hotel units per acre, including the previously approved allocation of 100 rooms from the Hotel Density Reserve). The building will be 100 feet as measured from the point at which minimum floor elevations have been established by law (design flood elevation) to flat roof with the parking located on the first four levels. The proposal continues to include a tropical modern architecture, which is consistent with and complements the tropical vernacular envisioned in Beach by Design. The site will be accessed via a two-way driveway from Hamden Drive at the southeast corner of the property which will provide access to the parking garage component of the development. A one-way ingress is provided centrally along the north side of the site along Fifth Street which also provides access to the parking garage as well as an underbuilding drop off area. The egress point for the drop off area is also located along Fifth Street. A one-way egress from the parking garage is provided at the northeast quadrant of the side along Hamden Drive. The primary pedestrian entrance is located at the northwest corner of the site. The northwest corner of the building on the ground floor is the lobby. As noted, the first four floors of the building will contain a parking garage as well as miscellaneous back-of-house components such as maintenance rooms and laundry facilities. The fifth floor will include a pool and pool deck (over parking, centrally located along west side of the building). Floors six through nine will be dedicated almost entirely to hotel rooms. Consistency with the Community Development Code (CDC): Minimum Lot Area and Width: Draft City Council Meeting Minutes January 20, 2022 Page 13 City of Clearwater Pursuant to CDC Table 2-802, the minimum required lot area and width for an overnight accommodations use is 20,000 square feet and between 100 and 150 feet, respectively. The subject property is 76,665 square feet in area and approximately 420 feet wide. The site is consistent with these Code provisions. Minimum Setbacks: The conceptual site plan depicts setbacks of 15 feet to building along the front (north and east) along Fifth Street and Hamden Drive, respectively, and 10 feet to building along all other remaining sides of the site including along Coronado Drive. The proposed setbacks may be approved as part of a Level One (FLS) application, subject to meeting the applicable flexibility criteria of the Community Development Code; however, other elements such as height will require the project to be a Level Two (FLD) application. Maximum Height: Section B of the Design Guidelines within Beach by Design specifically addresses height. The proposal provides for a building 100 feet in height as measured from the design flood elevation where a height of up to 100 feet is permitted as prescribed by the CDC (subject to meeting the applicable flexibility criteria of the CDC and as approved as part of a Level II Flexible Development application) and limited by Beach by Design. The height of the proposed building is consistent with the guidelines of Beach by Design. Minimum Off-Street Parking: The 166-room overnight accommodations use requires a minimum of 199 off-street parking spaces. A parking garage located on the first four levels of the building will provide 249 spaces, including 50 which are available for public use. This is consistent with the applicable Sections of the CDC. Landscaping: While a formal landscape plan is not required to be submitted for review at this time, the conceptual landscape areas depicted on the site plan show that adequate spaces for foundation landscaping will be provided along all street frontages. Since no perimeter landscape buffers are required in the Tourist (T) District, the proposed landscape areas meet or exceed what is required. It is noted, however, that flexibility may be requested/necessary as part of a Comprehensive Landscape Program which would be reviewed at time of formal site plan approval. Consistency with Beach by Design: Design Guidelines: A review of the provided architectural elevations and massing study was conducted and the proposed building does appear to be generally consistent with the applicable Design Guidelines established in Beach by Design. It is noted, however, that a more formal review of these Guidelines will need to be conducted as part of the final site plan approval process. Hotel Density Reserve: Draft City Council Meeting Minutes January 20, 2022 Page 14 City of Clearwater The project has been reviewed for compliance with those criteria established within Beach by Design concerning the allocation of hotel rooms from the Reserve. The project appears to be generally consistent with those criteria, including that the development complies with the Metropolitan Planning Organization’s (MPO) countywide approach to the application of traffic concurrency management for transportation facilities. The submitted Traffic Impact Study concludes that traffic operations at nearby intersections and on adjacent roadways would continue at acceptable levels of service. Staff must note that the three added parcels have had, or are in the process of having, all development potential transferred to other properties within the Beach by Design planning area. Beach by Design Section V.B.2 provides that “Those properties and/or developments that have had density transferred off to another property and/or development(s) through an approved Transfer of Development Rights (TDR) application by the City after December 31, 2007, are not eligible to have rooms allocated from the Reserve.” Staff believes that the intent of this provision is to prevent a property owner from selling off development potential and then requesting units from the Reserve thereby profiting from the Reserve. The three parcels to be incorporated were not in common ownership at the time the 100 units were allocated to the original site, and the inclusion of the parcels will result in the overall site density (units per acre) decreasing; therefore, the project does not utilize these lots for development potential at all. The primary purpose of adding these parcels is to provide the opportunity to provide a more efficient parking garage layout which will allow for the provision of all required parking spaces as well as a minimum of 50 spaces for use by the public. In short, the proposal provides for a scenario that Staff believes was not considered at the time that Beach by Design was written. Staff believes that the proposal meets the intent of Beach by Design and that approval of the request should be considered. Standards for Development Agreements: The proposal is in compliance with the standards for development agreements, is consistent with the Comprehensive Plan and furthers the vision of beach redevelopment set forth in Beach by Design. The proposed first amended and restated amendment to the existing Development Agreement will be in effect for a period not to exceed ten years, meets the criteria for the allocation of rooms from the Hotel Density Reserve under Beach by Design and includes the following main provisions: • Provides for no change in the number of units (100 units) allocated from the Hotel Density Reserve (previously approved as part of HDA2013- 08006/Resolution No. 14-25); • Revises Exhibit B which includes new conceptual site plans, architectural drawings, elevations and perspectives; • Requires the developer to obtain building permits within one year of approval of the amended and restated Development Agreement and certificates of occupancy in accordance with Community Development Code (CDC) Section 4-407; • Requires the return of any hotel unit obtained from the Hotel Density Reserve that is not constructed; Draft City Council Meeting Minutes January 20, 2022 Page 15 City of Clearwater • Prohibits the conversion of any hotel unit allocated from the Hotel Density Reserve to a residential use and requires the recording of a covenant restricting use of such hotel units to overnight accommodations usage; and • Requires a legally enforceable mandatory evacuation/closure covenant that the hotel will be closed as soon as practicable after a hurricane watch that includes Clearwater Beach is posted by the National Hurricane Center. Changes to Development Agreements: Pursuant to Section 4-606. I, CDC, a Development Agreement may be amended by mutual consent of the parties, provided the notice and public hearing requirements of Section 4-206 are followed. Revisions to conceptual site plans and/or architectural elevations attached as exhibits to this Development Agreement shall be governed by the provisions of Section 4-406, CDC. Minor revisions to such plans may be approved by the Community Development Coordinator. Other revisions not specified as minor shall require an amendment to this Development Agreement. Summary and Recommendation The proposal appears to be generally consistent with applicable components of the Community Development Code and Beach by Design and staff is supportive of the request. In response to a question, Senior Planner Mark Parry said there will be approximately 13,000 sq. ft. in additional landscaping and 50 parking spaces for the general public. Applicant representative Brian Aungst reviewed the request. Vice Mayor Hamilton moved to confirm a second public hearing in City Council Chambers before City Council on February 3, 2022 at 6:00 p.m., or as soon thereafter as may be heard. The motion was duly seconded and carried unanimously. 8.3 Approve the proposed second amendment to an existing Development Agreement between the City of Clearwater and N E S C LLC (as assigned by Louis Developments LLC) which provides for certain changes which will permit eight of 32 marina slips at this overnight accommodation to be used for limited commercial purposes; adopt Resolution 22-02, and authorize the appropriate officials to execute same. (DVA2012-03001B; 443/455 East Shore Drive) Body: Site Location and Existing Conditions: The 1.260-acre site is located primarily on the east side of East Shore Drive at the northeast corner of East Shore Drive and Papaya Street. An approximately Draft City Council Meeting Minutes January 20, 2022 Page 16 City of Clearwater 0.265-acre portion of the site is located on the west side of East Shore Drive. The subject property is comprised of one parcel with a frontage of approximately 300 feet along East Shore Drive. The subject property is zoned Tourist (T) District and is located within the Marina District of Beach by Design. The immediate area is characterized by a variety of uses including overnight accommodation, retail, outdoor recreation and entertainment, restaurant and attached dwelling uses with heights ranging from one to three stories. The site has been developed with a 139-unit hotel and 50-slip dock on the east side of East Shore Drive and a parking lot on the west side of East Shore Drive. The site has been developed as consistent with FLD2009-02009 (as amended); FLD2012-03008 (as amended); TDR2018-10001/TDR2018-10002; DVA2012-03001; and HDA2012-03001A. Site History:  On February 16, 2010, Community Development Board (CDB) approved application FLD2009-02009 to permit the construction of a 7,305 square foot 50-slip dock of which 32 slips will be used as a marina facility to be rented to the public and the remaining 18 slips will be used as commercial dock accessory to existing attached dwellings. Condition number 5 of that approval provided that no tenants conduct any commercial business from any slip in this marina.  On June 19, 2012, the CDB approved FLD2012-03008, a 134-unit overnight accommodation project (which included the allocation of 71 overnight accommodation units from the Hotel Density Reserve) with 6,500 square feet of restaurant use floor area, a building height of 85.5 feet, 193 off-street parking spaces, and flexibility from setback and landscape requirements. At that same meeting the CDB also recommended approval to the City Council of a Development Agreement (DVA2012-03001) for the allocation of 71 hotel units from the Hotel Density Reserve.  On July 19, 2012, the City Council approved a Development Agreement along with a concept plan and elevations as part of application DVA2012- 03001 for the allocation of 71 hotel units from the Hotel Density Reserve.  On August 10, 2018, the applicant’s representative sent a Notice of Assignment of Development Agreement by Louis Developments LLC to N E S C LLC to the City. Copies of the Assignment and Assumption as well as a release of Developer’s Obligation under Hotel Density Reserve Development Agreement (dated August 7, 2018) were subsequently submitted to the City.  On December 18, 2018, the CDB approved applications FLD2012- 03008A/TDR2018-10001/TDR2018-10002 which transferred five hotel units to the site increase the total number of units from 134 to 139. No changes to the conceptual site plan or elevations were proposed.  On January 17, 2019, the Council approved the first amendment to the approved Development Agreement (HDA2012-03001A) which increased the total number of overnight accommodation units from 134 to 139. The Draft City Council Meeting Minutes January 20, 2022 Page 17 City of Clearwater additional five hotel units were transferred to the site as part of a transfer of development rights (TDR2018-10001/TDR2018-10002) and included amendments to an approved Flexible Development application (FLD2012- 03008A). No changes to the conceptual site plan or elevations were proposed. Please note the case was erroneously assigned a case number under “HDA” when it should have been “DVA”. The current request case number reverts to the more appropriate and accurate “DVA” assignment.  On October 19, 2021, the CDB approved a request of reconsideration of condition five of approved FLD2009-02009 to allow for limited licensed, captained/guided commercial operations out of eight of the marina slips. The current request for a second amendment to an existing Development Agreement is required as part of the process to formalize the approved reconsideration of the aforementioned condition five. It should be noted that the address under which all prior approvals as listed above were submitted was 443 East Shore. When the development was submitted for building permit the address was changed to 455 East Shore Drive. As such, the current Development Agreement application has been submitted under the address of 455 East Shore Drive. Development Proposal: Brian J. Aungst, representative of N E S C LLC (property owner), is requesting a second amendment to the approved Development Agreement (DVA2012-03001) as amended (DVA2012-03001A) for the referenced project located at 455 East Shore Drive. The original Development Agreement, as amended, included a reference to the approved dock (Section 6.1.7) providing the dock would be constructed in accordance with the issued Development Order associated with application FLD2009-02009. As noted, approved application FLD2009-02009 included one condition (condition number 5) which provided “that no tenants conduct any commercial business from any slip in this marina”. The applicant has secured approval of a reconsideration of condition five in October 2021. The reconsideration of the condition was approved and amended to read as follows: “That, no more than eight (8) of the 32 marina slips may be used for licensed charter vessels and no more than two (2) of the eight (8) slips may be used for licensed jet ski rentals (guided tours only) with multiple jet skis per slip. The eight (8) slips that may be used for licensed charter vessels pursuant to the terms of this condition shall be located on the southernmost marina slips as depicted on the approved site plan. There shall be no public cleaning or commercial sale of fish or amplified music at the marina.” The applicant is requesting a second amendment to the Development Agreement with the following main changes: Draft City Council Meeting Minutes January 20, 2022 Page 18 City of Clearwater • The 12th recital referencing the previously approved dock (FLD2009- 02009) is amended to reference the reconsideration of FLD2009-02009 condition of approval No. 5; • Section 4.5 is amended to permit up to eight marina facility slips to be for limited commercial purposes; • Section 6.1.7 is amended to reference the amendment of FLD2009- 02009 and permit up to eight marina facility slips to be for limited commercial purposes; and • Section 6.1.7.1 is added to clarify the limits and specifics of the noted limited commercial purposes. No other changes are proposed to the agreement. Standards for Development Agreements: The proposal is in compliance with the standards for development agreements, is consistent with the Comprehensive Plan and furthers the vision of beach redevelopment set forth in Beach by Design. The proposed Development Agreement will be in effect for a period not to exceed ten years, meets the criteria for the allocation of rooms from the Hotel Density Reserve under Beach by Design and includes the following main provisions:  Amends the agreement to provide that no more than eight of the 32 marina slips may be used for licensed charter vessels and no more than two of those eight slips may be used for licensed jet ski rentals (consisting of guided tours only) with multiple jet skis per slip. In addition, there shall be no public cleaning or commercial sale of fish nor shall there be amplified music at the marina. Changes to Development Agreements: Pursuant to Section 4-606.I, CDC, a Development Agreement may be amended by mutual consent of the parties, provided the notice and public hearing requirements of Section 4-206 are followed. Revisions to conceptual site plans and/or architectural elevations attached as exhibits to this Development Agreement shall be governed by the provisions of Section 4-406, CDC. Minor revisions to such plans may be approved by the Community Development Coordinator. Other revisions not specified as minor shall require an amendment to this Development Agreement. Summary and Recommendation The proposal is consistent with applicable components of the Community Development Code and Beach by Design and staff is supportive of the request and recommends approval. Senior Planner Mark Parry said 32 of the boat slips were originally approved as a marina facility, which includes the 8 slips in question for limited commercial uses. The site has enough parking to accommodate the request. Draft City Council Meeting Minutes January 20, 2022 Page 19 City of Clearwater Applicant Representative Brian Aungst reviewed the request. Councilmember Allbritton moved to approve the proposed second amendment to an existing Development Agreement between the City of Clearwater and N E S C LLC (as assigned by Louis Developments LLC) which provides for certain changes which will permit eight of 32 marina slips at this overnight accommodation to be used for limited commercial purposes; and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. Resolution 22-02 was presented and read by title only. Councilmember Beckman moved to adopt Resolution 22-02. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Hibbard, Vice Mayor Hamilton, Councilmember Allbritton, and Councilmember Beckman 8.4 Approve amendments to the Clearwater Comprehensive Plan creating a new Property Rights Element, modifying the Future Land Use and Housing Elements to support workforce, affordable and “missing middle” housing types, and updating the Coastal Storm Area and Hurricane Storm Surge maps, and pass Ordinance 9515-22 on first reading. (CPA2021-11001) This proposed ordinance creates a new Private Property Rights Element within the Clearwater Comprehensive Plan based on new statutory requirements signed into law on June 29, 2021 through House Bill 59. This new element is required in all local governments’ Comprehensive Plans to “ensure that private property rights are considered in local decision-making,” and there are four rights which must be considered (Section 163.3177(6)(i)l, Florida Statutes): • The right of a property owner to physically possess and control his or her interests in the property, including easements, leases, or mineral rights. • The right of a property owner to use, maintain, development, and improve his or her property for personal use or for the use of any other person, subject to state law and local ordinances. • The right of the property owner to privacy and to exclude others from the property to protect the owner’s possessions and property. • The right of a property owner to dispose of his or her property through sale or gift. Draft City Council Meeting Minutes January 20, 2022 Page 20 City of Clearwater The statements provided for in the bill are largely duplicative of rights already protected by the Constitutions of both the United States and the State of Florda as well as Florida’s Bert Harris Act. The proposed amendments use the statute’s language as policies, an approach being used by many municipalities to comply with the House Bill. Until this new element is adopted, cities cannot adopt any other amendments to their comprehensive plans, including Future Land Use Map amendments. In addition, Ordinance 9215-22 proposes various housing-related amendments in the Future Land Use and Housing Elements, the majority of which address housing affordability and diversity of housing types, including “missing middle” housing types such as tiny houses, duplexes, courtyard housing, and accessory dwelling units (ADUs). The amendments would allow the City to develop a density bonus for missing middle housing and establish standards in the Community Development Code for accessory dwelling units, which would be exempt from density provisions. Additional amendments support reduced fees for affordable and workforce housing, correct typographical errors and clarify policy intent. Lastly, the Coastal Storm Area and Hurricane Storm Surge Areas maps within the Coastal Element are proposed to be amended to reflect updated Sea, Lake and Overland Surges from Hurricanes (SLOSH) model data from the National Oceanic and Atmospheric Administration (NOAA) effective in 2021. The Planning and Development Department has determined that the proposed Comprehensive Plan amendments are consistent with and further the goals, objectives and policies of the Comprehensive Plan as outlined in the staff report. The Community Development Board (CDB) reviewed the proposed amendments at its meeting on December 21, 2021 and unanimously recommended approval. As this is a text amendment to the Clearwater Comprehensive Plan, review and approval by the Florida Department of Economic Opportunity is required. As part of the state review, the proposed amendments will be transmitted to the various State agencies and Pinellas County for review prior to second reading (adoption) by City Council, which is anticipated to occur in April. Vice Mayor Hamilton moved to approve amendments to the Clearwater Comprehensive Plan creating a new Property Rights Element, modifying the Future Land Use and Housing Elements to support workforce, affordable and “missing middle” housing types, and updating the Coastal Storm Area and Hurricane Storm Surge Draft City Council Meeting Minutes January 20, 2022 Page 21 City of Clearwater maps. The motion was duly seconded and carried unanimously. Ordinance 9515-22 was presented and read by title only. Councilmember Allbritton move to pass Ordinance 9515-22 on first reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Hibbard, Vice Mayor Hamilton, Councilmember Allbritton, and Councilmember Beckman 8.5 Approve amendments to the Community Development Code addressing recent legislative changes related to home-based businesses, building design review and building permit fees, and supporting the City’s affordable and workforce housing initiatives, and pass Ordinance 9514-22 on first reading. (TA2021-11004) The 2021 Florida legislative session passed and enrolled several bills, now effective, which impart certain planning and building requirements. In order to provide clarity or remain consistent with state statutes governing home based businesses, building design review, and building permit fees, certain amendments to the Community Development Code are proposed in Ordinance 9414-22. Staff is also proposing a limited number of amendments to the Code to support the city’s affordable and workforce housing initiatives. Proposed Ordinance No. 9514-22 includes the following amendments: • Repeals existing home occupation regulations and replaces with new home-based business standards consistent with the statutes. • Incorporates “Design Review Board” into Section 5-201 to clarify and affirm this under the powers and duties of the Community Development Board. • Establishes a prorated increase to the current affordable housing density bonus at a rate of 2.5% bonus for each 1% increase in certified affordable units provided between 15% and 25% of total units in a project. • Provides additional reductions in required off-street parking for certain certified affordable housing units. • Requires long-term bicycle parking for affordable housing projects approved with reduced off-street parking in certain situations. • Groups all fee reductions provided for affordable housing projects within a single location of the Code. • Modifies Appendix A Fee Schedule to increase existing and establish new reductions of 50% reduction to plan review and permit fees for projects using a private provider for plan review or inspections, and establishing a 75% reduction to plan review and permit fees for one- and two- family residential projects that are certified affordable housing. The Planning and Development Department has determined that the proposed Draft City Council Meeting Minutes January 20, 2022 Page 22 City of Clearwater text amendments to the Community Development Code are consistent with and further the goals, objectives and policies of the Comprehensive Plan and the Community Development Code as outlined in the staff report. The Community Development Board (CDB) reviewed the proposed text amendment at its meeting of December 21, 2021, and unanimously recommended approval. One individual spoke in support. Councilmember Beckman moved to approve amendments to the Community Development Code addressing recent legislative changes related to home-based businesses, building design review and building permit fees, and supporting the City’s affordable and workforce housing initiatives. The motion was duly seconded and carried unanimously. Ordinance 9514-22 was presented and read by title only. Vice Mayor Hamilton moved to pass Ordinance 9514-22 on first reading. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Hibbard, Vice Mayor Hamilton, Councilmember Allbritton, and Councilmember Beckman 9. City Manager Reports 9.1 Accept a Gas Utility Easement from Cedar Hill Apartment, for the construction, installation, and maintenance of gas utility facilities on real property located at 851 E. Klosterman Road, Tarpon Springs, FL, 34689 and adopt Resolution 22-04. Cedar Hill Apartment (Grantor) has granted a non-exclusive five-foot wide natural gas easement, on property located at 851 E. Klosterman Rd, Tarpon Springs, FL, 34689 (Parcel ID# 19-27-16-89442-000-0270) for the installation of a natural gas distribution line. This line will serve residential apartments. The easement grant is sufficient for the City to maintain and replace its facilities as necessary in perpetuity, or until such time as the City determines to abandon its use. Councilmember Allbritton moved to accept a Gas Utility Easement from Cedar Hill Apartment, for the construction, installation, and maintenance of gas utility facilities on real property located at 851 E. Klosterman Road, Tarpon Springs, FL, 34689. The motion was duly seconded and carried unanimously. Draft City Council Meeting Minutes January 20, 2022 Page 23 City of Clearwater Resolution 22-04 was presented and read by title only. Councilmember Beckman moved to adopt Resolution 22-04. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Hibbard, Vice Mayor Hamilton, Councilmember Allbritton, and Councilmember Beckman 9.2 Accept a Gas Utility Easement from City Square LLC, for the construction, installation, and maintenance of gas utility facilities on real property located at 512 Cleveland Street, Clearwater FL, 33755 and adopt Resolution 22-05. City Square, LLC (Grantor) has granted a non-exclusive five-foot wide natural gas easement, on property located at 512 Cleveland Street, Clearwater FL, 33755 (Parcel ID# 16‐29‐15‐32274‐005‐0040) for the installation of a natural gas distribution line. This line will serve commercial business. The easement grant is sufficient for the City to maintain and replace its facilities as necessary in perpetuity, or until such time as the City determines to abandon its use. Vice Mayor Hamilton moved to accept a Gas Utility Easement from City Square LLC, for the construction, installation, and maintenance of gas utility facilities on real property located at 512 Cleveland Street, Clearwater FL, 33755. The motion was duly seconded and carried unanimously. Resolution 22-05 was presented and read by title only. Councilmember Allbritton moved to adopt Resolution 22-05. The motion was duly seconded and upon roll call, the vote was: Ayes: 4 - Mayor Hibbard, Vice Mayor Hamilton, Councilmember Allbritton, and Councilmember Beckman 9.3 Approve First Amendment to Lease Agreement between Clearwater For Youth, Inc. and the City of Clearwater, to provide additional office space and clarify agreement language, and authorize the appropriate officials to execute same. On April 21, 2005, the Council approved a 5-year Agreement between Clearwater For Youth, Inc. (CFY), and the City of Clearwater, which expired on January 31, 2010, and has been successfully renewed for additional five-year periods since that time. The original Lease Agreement allowed for CFY to utilize Draft City Council Meeting Minutes January 20, 2022 Page 24 City of Clearwater offices located at the Long Center as a base for their operations, and to provide financial support to the CFY through in-kind services of general office space and utility services. This Amendment to the Lease Agreement will provide for additional language which clarifies the provided utility services by the City and provides for additional leased space for the CFY which is required due to their growing business needs. In exchange, CFY will contribute an additional $100,000 annually to support various City Co-Sponsored Organizations, which benefit various youth programs throughout the community. Staff recommends amending the current lease agreement to provide for additional office space, and to provide clarification of the in-kind services provided by the City. In response to questions, Parks and Recreation Assistant Director Mike Lockwood said CFY provides a financial report that is grouped by the co-sponsor contributions as some funds are directed to registrations or equipment. The CFY agreement requires itemized reporting of in-kind contributions. Vice Mayor Hamilton said he serves on the CFY Board of Trustees and has confirmed with the City Attorney that he does not have a voting conflict. Councilmember Beckman moved to approve First Amendment to Lease Agreement between Clearwater For Youth, Inc. and the City of Clearwater, to provide additional office space and clarify agreement language, and authorize the appropriate officials to execute same. The motion was duly seconded and carried unanimously. 10. City Attorney Reports The City Attorney reviewed some of the common issues Councilmembers may face that come up during elections. Councilmembers have every right to register voters and it is permissible by law; keep in mind all individuals who physically touch/handle voter applications for prospective voters must register with the Division of Elections as a third-party voter registration organization. Campaign financing and fundraising in city facilities is not allowed by anyone. He said there is a narrow exception in Florida law for those circumstances in which a candidate's campaign rents out a public facility. Florida law is clear that the City cannot expend public funds in Draft City Council Meeting Minutes January 20, 2022 Page 25 City of Clearwater furtherance of a political campaign. He said he has heard no evidence that has occurred in this campaign season. Florida law prohibits the use of city personnel during working hours in furtherance of a campaign. Regarding endorsements, councilmembers have a first amendment right to get involved, or not get involved, in the political process to the extent one desires. He said there is nothing wrong for any member of Council choosing to publicly endorse a candidate, criticize a candidate, or participating in fundraising for a candidate. The City's general decorum rule has been traditionally understood to mean the City does not engage in physical or verbal display of endorsement from the dais. Political signage can be placed on private property with the property owner's permission. He said Florida law prohibits campaign signs anywhere in the public right-of-way. If citizens see signs they believe are located in the public right-of-way, they should contact the City's code enforcement. He said removing the signs will be considered a theft. Private non-profit organizations, such as a 501c3, are private organizations that are typically organized as a public charity that cannot participate or intervene in political campaigns. Discussion ensued regarding Councilmember Allbritton's upcoming Meet and Greet. Councilmember Allbritton said he will postpone the scheduled event to a later date after the election and if he is not re-elected, the new councilmember could attend. 11. Closing comments by Councilmembers (limited to 3 minutes) Vice Mayor Hamilton said most of the people he spoke to view the recent Twitter posts about the Big Clean-Up Art Exhibit as derogatory comments towards Lina Teixeira. He said he allowed his emotions to get the best of him as he made a public endorsement. He said he wished he had not done that and apologized. He said Go Bucs! Councilmember Allbritton said he wished the best for all those running in the March election, and he is glad there are more people interested in serving the community. He wished everyone luck. Councilmember Beckman said there are continued concerns from residents regarding the speed and accidents on Drew Street. She said she would like to propose that Council give direction to staff to draft a resolution to call for an immediate reduction of speed on state and country roads, a resolution bears more weight than a letter. She said by lowering speed limits now will get people used to the lower speed in the future. She said Happy New Year and encouraged all to register to vote. Discussion ensued and staff was directed to draft a resolution. Draft City Council Meeting Minutes January 20, 2022 Page 26 City of Clearwater 12. Closing Comments by Mayor Mayor Hibbard sent condolences to the Crown family for the passing of Bill Crown. He has done a lot for Clearwater and the Bay Area and helped form the Florida Aquarium and was in the Clearwater Marine Aquarium at the beginning. He thanked Sandy Lane Elementary for their art magnet program and said he is seeing improvements in the community. He thanked the Parks and Recreation staff for their work during Outback Bowl Beach Day which was a great success and showed off Clearwater Beach and the hospitality of Clearwater. He said Clearwater is the 6th leading search in Trip Advisor. 13. Adjourn The meeting adjourned at 7:58 p.m. Mayor City of Clearwater Attest City Clerk Draft 27 28 29 30 INDIVIDUAL SPEAKER Citizen Comment Card Name: Or Address: 5 4u.2 o` j 6rS. Q City: A(e `e1'e--4Zlam' ` Zip: 7E'.6` n Telephone Number: 144 6/17 (' r e Email Address: ' °' ve4rf 47-z) v Speaking under citizens to beBard re items not on the agenda? A/ end( 2‘, aaitem(s/)) to which you wish to speak: C /7 % ` c' jekin / /1 S elar id? /SStifS ©Y1 0 I do5 d What is your position on the item? For Against INDIVIDUAL SPEAKER Citizen Comment Card Name: R'S \P(1/4) \G-Vcz)e Address: ZZq )1Ai.'4/V, 1 5 A) W L le B-1(--1City: Zip: Telephone Number: 127 - 4 I — V8, Email Address: Speaking under citizens to be heard re items not on the agenda? 5: Agenda item(s) to which you wish to speak. AA A(37r?oii 5 (e)s) What is your position on the item? For>< Against V Name --174e 76-i L Address: City: // Zip: Telephone Number: kJ Y7 - 2- r V Email Address: M IOWA' imiL Speaking under citizens tocib4e,ard re items not on the agenda? Agenda item(s) to which you wish to speak: Saar,/ pOls(4,A4 What is your position on the item? For v Against INDIVIDUAL SPEAKER Citizen Comment Card INDIVIDUAL SPEAKER Citizen Comment Card Name: ( PAS / % .2 .S )1 /l el 1 -PK„ Address: c 1i Ll gb/iy( City( lizol Gf7ti £LiS%v \ Zip: Telephone Number: Email Address: Speaking under citizens to be heard re items not on the agenda? Agenda item(s) to which you wish to speak. 1; /17)»I;2*-ot- (2)/11,,e045 What is your position on the item? For Against Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0093 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Parks & Recreation Agenda Number: 6.1 SUBJECT/RECOMMENDATION: Approve a Locally Funded Agreement between the State of Florida, Department of Transportation (FDOT), and the City of Clearwater to fund $250,000.00 of design fees for the State Road 60 (SR 60) Pedestrian Overpass from the Courtney Campbell Trail to Bayshore Trail and authorize the appropriate officials to execute same. (consent) SUMMARY: Trails are an essential part of the City of Clearwater's multi-modal transportation and recreation network. In 2004, the City identified both the Courtney Campbell Causeway Trail and the Ream Wilson Clearwater Trail, Bayshore segment, as trails needed in the bicycle and pedestrian master plan. Subsequently, both trails have been included in the Pinellas County long range transportation plan and have been funded and completed. The Courtney Campbell Causeway Trail currently terminates on the south side of SR 60 connecting to the Ream Wilson Clearwater Trail, Bayshore segment, on the north side utilizing a signalized pedestrian crosswalk. The current configuration slows down motor vehicle traffic on SR 60. The proposed overpass project will provide a safer alternative to the current at grade crossing for the trail users as well as enhance the traffic flow of motor vehicles on SR 60. On June 16, 2016, the Council approved supporting the SUN Trail funding to construct the Courtney Campbell Causeway Trail Overpass, authorized the City Manager to commit to the transfer of necessary city right-of-way/property for the project, and authorized the City Manager to execute a Memorandum of Understanding for maintenance of the overpass upon completion. The City desired to be a part of the design team and to assist in funding of the bridge aesthetics and has verbally committed to funding $1,000,000.00 to the project for both design and construction costs. The total costs for design work are $2,049,875.00, of which the City will commit $250,000.00 as part of this funding agreement. The remaining commitment of up to $750,000.00 to fund construction costs will be requested of the Council in a separate funding agreement once the plans are completed and the project is awarded. The design phase will take approximately one year. Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0093 APPROPRIATION CODE AND AMOUNT: Funds are available in CIP 315-93272 “Bicycle Paths & Bridges.” USE OF RESERVE FUNDS: N/A Page 2 City of Clearwater Printed on 2/1/2022 City of Clearwater FPN: 437498 1 32 01 1 LOCALLY FUNDED AGREEMENT This Agreement made by and entered into on this _____day of __________, 202_, by and between the STATE OF FLORIDA, DEPARTMENT OF TRANSPORTATION, whose address for purposes of this Agreement is 11201 North McKinley Drive, Tampa, Florida, 33612-6403, (“the DEPARTMENT"), and City of Clearwater, whose address for purposes of this Agreement is 100 South Myrtle Avenue, Clearwater, Florida, 33756 (“the CITY”); and WITNESSETH WHEREAS, the DEPARTMENT is authorized to enter into agreements with governmental entities in accordance with Chapter 334.044, Florida Statutes; and WHEREAS, the DEPARTMENT agrees to design the SR 60 (Courtney Campbell) Pedestrian Overpass from Courtney Campbell Trail to Bayshore Trail project as described in the DEPARTMENT’s Five-Year Adopted Work Program as Financial Project Number (FPN) 437498 1 32 01 (“the PROJECT”); and WHEREAS, the DEPARTMENT and the CITY have determined that it would be in the best interest of the general public and to the economic advantage of both parties to coordinate and cooperate in their efforts to facilitate development of the PROJECT; and WHEREAS, in order to complete the PROJECT, the CITY is prepared to provide financial assistance as provided in Exhibit “A.”; and WHEREAS, the CITY agrees to deposit funds with the Department of Financial Services in the amount of $250,000.00 (two hundred and fifty thousand dollars) for the PROJECT. SECTION 1 OBLIGATIONS OF THE DEPARTMENT 1.1 The DEPARTMENT shall be responsible for performing all design activities for this project. 1.2 The DEPARTMENT shall keep complete records and accounts in order to record complete and correct entries as to all costs, expenditures, and other items incidental to the cost of the PROJECT. City of Clearwater FPN: 437498 1 32 01 2 SECTION 2 OBLIGATIONS OF THE CITY 2.1 The CITY shall provide the funds needed to design the PROJECT in accordance with the provisions hereunder in Section 3, Financial Provisions. 2.2 The CITY will be responsible for providing $250,000 to aid the design of aesthetics and completion of the design phase of this project. SECTION 3 FINANCIAL PROVISIONS 3.1 The PARTIES recognize and accept the funding restrictions set forth in Section 339.135 (6)(a), and Section 166.241, Florida Statutes, which may affect each of the parties' obligations. Those provisions are as follows: (a) The Department, during any fiscal year, shall not expend money, incur any liability, or enter into any contract which, by its terms, involves the expenditure of money in excess of the amounts budgeted as available for expenditure during such fiscal year. Any contract, verbal or written, made in violation of this subsection is null and void, and no money may be paid on such contract. The Department shall require a statement from the Comptroller of the Department that funds are available prior to entering into any such contract or other binding commitment of funds. Nothing herein contained shall prevent the making of contracts for periods exceeding one (1) year, but any contract so made shall be executory only for the value of the services to be rendered or agreed to be paid for in succeeding fiscal years; and this paragraph shall be incorporated verbatim in all contracts of the Department which are for an amount in excess of $25,000 and which have a term for a period of more than 1 year. Section 339.135 (6)(a), Florida Statutes. (b) The PARTIES agree that in the event funds are not appropriated to the DEPARTMENT or the CITY for the PROJECT, this Agreement may be terminated, which shall be effective upon either party giving notice to the other to that effect. 3.2 The CITY shall furnish the DEPARTMENT with a deposit in the amount of $250,000.00 (two hundred and fifty thousand dollars) by January 19, 2022, for full payment of the estimated project cost for Locally Funded project number 437498 1 32 01. The DEPARTMENT may utilize this deposit for payment of the costs of the PROJECT. 3.3 If the actual cost of the PROJECT is less than the funds provided, the excess will be applied to other phases on the project. City of Clearwater FPN: 437498 1 32 01 3 3.4 E-VERIFY The DEPARTMENT: 1. Shall utilize the U.S. Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new employees hired by the DEPARTMENT during the terms of the contract; and 2. Shall expressly require any subcontractors performing work or providing services pursuant to the state contract to likewise utilize the U.S. Department of Homeland Security’s E-Verify system to verify the employment eligibility of all new employees hired by SUBCONTRACTOR during the contract term. SECTION 4 COMMENCEMENT AND TERMINATION OF AGREEMENT 4.1 This Agreement shall take effect upon being executed by the parties and shall be terminated upon the mutual consent of the parties. SECTION 5 MISCELLANEOUS PROVISIONS 5.1 Any amendment to or modification of this Agreement or any alteration, extension, supplement, or change of time or scope of work shall be in writing and signed by both parties. 5.2 Any notice or other document which either party is required to give or deliver to the other shall be given in writing and served either personally or mailed to: TO DEPARTMENT: TO CITY: Ms. Marcia Haines Mr. Art Kader FDOT City of Clearwater 1201 N. McKinley Drive, M.S. 7-350 100 S. Myrtle Ave, Room 220 Tampa, Florida 33612-6456 Clearwater, Florida 33756 5.3 If any word, clause, sentence, or paragraph of the Agreement is held invalid, the remainder of the Agreement would continue to conform to the intent of this Agreement. 5.4 This Agreement shall be governed and construed in accordance with the laws of the State of Florida. City of Clearwater FPN: 437498 1 32 01 4 5.5 Nothing herein shall be construed to create any third-party beneficiary rights in any person not a party to this Agreement. SECTION 7 ENTIRE AGREEMENT This document embodies the whole Agreement of the parties. There are no promises, terms, conditions, or allegations other than those contained herein, and this document shall supersede al previous communications, representations and/or agreements, whether written or verbal between the parties hereto. This Agreement may be modified only in writing executed by all parties. This Agreement shall be binding upon the parties, their successors, assigns and legal representative. City of Clearwater FPN: 437498 1 32 01 5 IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly authorized representatives on the dates written below. CITY OF CLEARWATER ________________________ __________________________ FRANK HIBBARD JON JENNINGS MAYOR CITY MANAGER APPROVED AS TO FORM: ATTEST: ________________________ __________________________(SEAL) OWEN KOHLER ROSEMARIE CALL ASSISTANT CITY ATTORNEY CITY CLERK STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION ATTEST_______________________ BY:__________________________ EXECUTIVE SECRETARY RICHARD MOSS, P.E. DIRECTOR OF TRANSPORTATION DEVELOPMENT, DISTRICT SEVEN _________________________ DATE ___________________________ FDOT LEGAL REVIEW DEPARTMENT OF TRANSPORTATION City of Clearwater FPN: 437498 1 32 01 6 EXHIBIT “A” PROJECT BUDGET This exhibit forms an integral part of that certain Locally Funded Agreement between the State of Florida, Department of Transportation and City of Clearwater, dated ____________________, 202_. I. TOTAL ESTIMATED COST.........................…… $2,049,875.00 II. PROJECT PARTICIPATION State Funds........................................................$1,799,875.00 Federal...............................................................$ 0.00 Local Funds..........…………………….……........$250,000.00 III. PROJECT funds are subject to legislative appropriation of available funds. City of Clearwater FPN: 437498 1 32 01 7 EXHIBIT “B” PROJECT DESCRIPTION AND RESPONSIBILITIES This exhibit forms an integral part of that certain Locally Funded Agreement between the State of Florida, Department of Transportation, and the City of Clearwater, dated ____________________, 202_. PROJECT LOCATION: SR 60 (COURTNEY CAMPBELL) PEDESTRIAN OVERPASS FROM COURTNEY CAMPBELL TRAIL TO BAYSHORE TRAIL PROJECT DESCRIPTION: The project consists of the design of a pedestrian/bicyclist overpass on the east side of the intersection of SR 60 (Gulf to Bay) and Bayshore Blvd to include aesthetic treatments as the request of the CITY. SPECIAL CONSIDERATIONS BY DEPARTMENT AND CITY: The CITY shall provide the funds needed to design the PROJECT in accordance with the provisions hereunder in Section 3, Financial Provisions. The CITY will be responsible for providing $250,000 to aid the design of aesthetics and completion of the design phase of this project. The DEPARTMENT shall be responsible for performing all design activities for this project. All other provisions for the compliance of this Agreement shall remain in full force in accordance with State of Florida and Federal Laws. Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0044 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Police Department Agenda Number: 6.2 SUBJECT/RECOMMENDATION: Approve an agreement between the City of Clearwater and Fusus of Peachtree Corners, Georgia, for a video and data collaboration platform, associated equipment and training, in an amount not to exceed $345,000, to commence upon execution of the contract and expire three calendar years after the execution date, pursuant to City Code of Ordinances Section 2.563(1) (a), Single Source, and authorize the appropriate officials to execute same. (consent) SUMMARY: On February 20, 2020, City Council authorized the purchase of technology and equipment to implement and construct a Real Time Crime Center (RTCC) within the main police headquarters building. The RTCC provides all facets of the agency with live intelligence relating to emerging criminal threats, threats to citizen/officer safety, and provides investigative leads using security cameras, License Plate Reader (LPR) cameras and various databases. LPRs are strategically deployed throughout the city and work in concert with the RTCC to provide our personnel with additional investigative avenues for solving crime, keeping our citizens and visitors safe, and preventing victimization. CPD seeks to enhance the current capabilities of the RTCC through the incorporation of the Fusus platform. Fusus creates a public safety ecosystem that combines video from a variety of sources with computer aided dispatch (CAD) data, officer location information, and other law enforcement sources - including the Flock LPR system which was recently approved for implementation. The Fusus platform allows investigators within the RTCC the ability to view/access these video feeds and provides a mapped view with instant access to secondary applications. Access to these data sources results in real-time intelligence which can be provided to dispatch, responding units and detectives, while enhancing citizen, officer, and community safety. The Fusus product also allows for archival views of video footage, allowing instant access to key evidence, while enhancing productivity of both CPD officers and detectives. Fusus fosters public-private partnerships, wherein private organizations/entities can opt-in to either register the existence of private security video systems with CPD or allow real-time viewing of some, or all, of the private video cameras, allowing for advanced intelligence concerning recently occurred or ongoing events. Access to these private video systems is accomplished through the purchase or supply of Fusus Core devices, which can connect with almost any video system, allowing situational awareness in real-time to the RTCC from a Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0044 variety of businesses, private entities, or City facilities. Fusus Core devices, which allow real-time viewing from private security systems, must be purchased; these items range in cost from $250 to $5,000 depending on the size and complexity of the video system being accessed. Fusus is already utilized by several local law enforcement agencies with existing RTCCs. After review with the City’s IT Department, CPD seeks approval to enter into an agreement with Fusus to provide a video and data collaboration platform at a cost of $95,000 per year. The initial term of this agreement is for three years; therefore, total cost of the agreement for video and data collaboration and training is $285,000. CPD also requests authorization to purchase annually up to $20,000 worth of Core devices, depending on need and application. The authorization for Core devices, over the three years of the agreement, would total $60,000. CPD has funding available for the first year of this agreement. Future fiscal year funding will be required through the annual operating budget process. APPROPRIATION CODE AND AMOUNT: Funding for the first year of this agreement is available through special program 181-99387 (Federal Forfeiture Sharing). Future fiscal year funding will be requested through the annual budget process increasing the Police Department operating budget by approximately $115,000 annually. Page 2 City of Clearwater Printed on 2/1/2022 1 | Page December 13, 2021 Chief Daniel W. Slaughter Clearwater Police Department 645 Pierce Street Clearwater, FL 33756 Dear Chief Slaughter, Fūsus is honored that the Clearwater Police Department is considering our organizations to support its community safety initiatives by providing a platform to view public and community video sources for incident situational awareness and investigations. Fūsus will provide the Clearwater Police Department with a video and data collaboration platform to expedite intelligence gathering and efficiency of response to situations as they unfold throughout the community. Further, the platform is tied to a community-facing website portal for video camera registry, providing a tool for identifying the location of cameras in proximity to incidents, as well as a means for efficient outreach to collect recorded video and image files from both public and community cameras. Fūsus is offering the Clearwater Police Department the following package: 1. System Deliverables: ● FūsusONE Enterprise Package - fūsusONE SaaS for up to 3,000 data points, including up to 1,500 simultaneous public/private video feeds, fūsusREGISTRY, fūsusOPS, fūsusVAULT, fūsusTIPS, fūsusALERT, 10 TB indefinite cloud storage, and forty-three (43) fūsusCORE Pro and six (6) fūsusCORE Lite included appliances. ● One (1) fūsusCORE Elite AI appliance ● Unlimited fūsusOPS user licenses ● Subscription Price: $95,000 Per Year ● Subscription Term: 3 years The quote (Attachment A – Quotation 0456) provides details on the fūsusONE Enterprise Software price and part numbers. 2. Implementation Plan Upon execution of this agreement, the project will initiate and consist of the following two phases: Phase 1- Initial Configuration: a. Provide and install five (5) fūsusCORE Pro appliances to support up to twenty-five (25) video streams per Core and necessary fūsusOPS app licenses. b. Integration to the Clearwater Police Department’s Computer Aided Dispatch and AVL System 2 | Page c. Integration of Flock LPR system d. Training of Real Time Crime Center personnel At the conclusion of ninety (90) days from implementation kick off call or upon agency approval (Notice to Proceed), Phase 2 will commence. Phase 2 – Full Implementation: a. Provide remaining fūsusCORE appliances b. Provide software managed access to all subscribed current and planned video and IoT feeds into fūsusONE c. Implementation of remaining FūsusONE functionality including integration of drone feeds, covert cameras, and license plate readers, as available, into fūsusONE d. Training remaining departmental users. Implementation includes necessary project management, video feed configuration for the fūsusONE application, setup and training for fūsusONE and fūsusOPS, and Phone (Tier 2) and onsite (Tier 3) technical support. 3. Payment and Subscription Terms: a. Payment 1: Invoiced upon 90 days from implementation kick off call or upon Notice to Proceed to Phase 2 $95,000 b. Payment 2: Due upon anniversary of Payment 1 Invoice Date (Year 2) $95,000 c. Payment 3: Due upon anniversary of Payment 1 Invoice Date (Year 3) $95,000 Annual subscription period begins on Invoice date of Payment 1. Payment terms are net 30. Note: Additional CORE Light/Pro/Elite/Elite AI Appliances can be purchased for $200/$600/$4,000/$5,000 each. 4. Statement of Work: The following capabilities will be delivered to the Clearwater Police Department as part of this agreement. Fūsus will: a. fūsusONE: Setup and implement users, provide access to, and training on the fūsusONE enterprise data fusion and map-based situational awareness platform b. fūsusCORE: Provision all required fūsusCORE(s) appliances for live video sharing through fūsusONE. To supplement this, Fūsus will add Artificial Intelligence capabilities for any fūsusCORE Elite AI connected cameras. c. fūsusREGISTRY: Fūsus will create a custom website portal for community members can register their cameras along with contact information to empower users to quickly identify the location of privately-owned surveillance cameras and easily request and have owners easily share recorded video with investigators. d. fūsusVAULT: The fūsusONE subscription includes the investigator portal, fūsusVAULT, for secure request and receipt by investigators of fūsusREGISTRY user-owned videos, along with fūsusTIPS SMS text-based videos and photos, to assist with secure data collection in support of its investigations. 3 | Page e. fūsusOPS: The Clearwater Police Department will have the ability to deploy the fūsusOPS smart-phone app for live video and data sharing from the field, viewing of live camera feeds, and setting up and transmitting the location of teams for special events and critical incident management. f. fūsusTIPS: The 10-digit SMS service that allows for sending text, pictures, audio and video directly into fūsusVault for use in investigations. g. fūsusAlert: The iOS/Android application that provides panic alerting to fūsusONE along with geolocation of person in distress and automatic docking of nearby camera assets in the fūsusONE platform. h. fūsusANALYTICS: Crime and incident heat mapping capabilities to provide location and day of week/time of day frequency analytics over specified search periods for data-driven decision making. 5. Bill of Materials Included with the Service: As part of the annual subscription price, each system will include the following: fūsusONE SaaS with unlimited video alerts, access, and video download. fūsusCORE warranty and technical support for the life of the agreement. Subscription to fūsusONE includes all of the following: a. Unlimited Users to fūsusONE – Enterprise Real-Time Crime Center in the Cloud b. Unlimited Access to the fūsusONE Dashboard for Clearwater Police Department designated users c. Setup of provided Floorplans for designated locations in fūsusONE d. Ongoing Integration Services with the Clearwater Police Department’s CAD System e. Installation and Technical Phone Support f. Provide a full solution warranty for the life of the agreement g. Live U.S.-Based Phone Technical Support for the Life of the Agreement 6. Fūsus Technical Requirements: a. Camera live-sharing compatibility will be assessed for each location before CORE delivery. b. The customer will designate a primary POC for the deployment of fūsusONE. c. CORE deployed locations will be required to provide a minimum network speed of .5mb/s per viewed camera for live video sharing through the system. 7. Terms and Conditions: The use of and access to Fusus products and services is subject to the Fusus Terms of Service V070121 found at https://bit.ly/3rp6qez. 8. Termination for Convenience: The Termination for Convenience Clause Asserts that the customer may, at its sole discretion, terminate the agreement with 30 days of notice to Fūsus. Services will be reimbursed on a pro- rated basis from the last day of the term through the agreement’s remainder at a daily rate. The cost of any unreturned or unserviceable fūsusCORE(s) will be deducted from the refund due on a $200/$600/$4,000/$5,000 fūsusCORE Lite/Pro/Elite/Elite AI basis. 4 | Page 9. Indemnification: The Contractors' covenants and agrees to indemnify and save harmless the City from any and all claims, suits, actions, damages and causes of action, including attorney's fees and any cost incurred as a result of enforcing this indemnity agreement, which arise during the term of the contract for any personal injury, loss of life or services by the Contractor pursuant to this contract, excluding claims arising from the City's own negligent or intentional acts or omissions, and to defend any action or proceeding brought thereon, and from and against any orders, judgment and decrees as may be entered therein. Notwithstanding anything contained herein to the contrary, this indemnification provision shall not be construed as a waiver of any immunity to which City is entitled or the extent of any limitation of liability pursuant to § 768.28, Florida Statutes. Furthermore, this provision is not intended to nor shall be interpreted as limiting or in any way affecting any defense City may have under § 768.28, Florida Statutes or as consent to be sued by third parties. 11. Public Records: Fusus (hereinafter “contractor” in this section 10 only) will be required to comply with Section 119.0701, Florida Statutes, as may be amended from time to time, specifically to: IF CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: 727-562-4092, Rosemarie.Call@myclearwater.com, 600 Cleveland Street, Suite 600, Clearwater, FL 33755. Contractor shall comply with the following: a. Keep and maintain public records required by the City of Clearwater (hereinafter “public agency”) to perform the service being provided by the contractor hereunder. b. Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided for in Chapter 119, Florida Statutes, as may be amended from time to time, or as otherwise provided by law. c. Ensure that the public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. d. Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the contractor or keep and maintain public records required by the public agency to perform the service. If the contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any 5 | Page duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the contractor keeps and maintains public records upon completion of the contract, the contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. 12. E-Verify: Fusus and its subcontractors shall register with and use the E-Verify system to verify the work authorization status of all newly hired employees. Fusus will not enter into a contract with any subcontractor unless each party to the contract registers with and uses the E-Verify system. Subcontractor must provide Fusus with an affidavit stating that subcontractor does not employ, contract with, or subcontract with an unauthorized alien. Fusus shall maintain a copy of such affidavit. The City may terminate this contract for any violation of this subsection (g). See Section 448.095, Florida Statutes (2020). 13. Governing Law and Venue: This Agreement shall be governed and construed according to the laws of the State of Florida without regard to conflict of laws. Any action brought by either Party shall lie in Pinellas County Florida. We are privileged to work with you on this project. Should you have any questions at any time, please feel free to call (916) 425-3451 or email me at srh@fusus.com. Respectfully, Dr. Scott Howland Public Safety Director Approved (Signature): _______________________________________________ By (Print Name/Title): ______________________________________ Date __________ Sales Quote The use of and access to Fusus products and services is subject to the Fusus Terms of Service V070121 found at .https://bit.ly/3rp6qez $285,000.00Total Price  645 Pierce St. Clearwater, Fl 33756 Ship To Clearwater Police DepartmentShip To Name 645 Pierce St. Clearwater, Fl 33756 Bill To Clearwater Police DepartmentBill To Name Clearwater Police DepartmentAccount Name Scott HowlandPrepared By 00456Quote Number 3/13/2022Expiration Date 12/13/2021Created Date5550 Triangle Pkwy NW Suite 100 Peachtree Corners, GA 30092 US Company Address Product Description Quantity Sales Price Total Price FUSE-E-1-1001 Year 1 - FususONE Enterprise SaaS - 1 Year 1.00 $95,000.00 $95,000.00 FUSE-E-1-1002 Year 2 - FususONE Enterprise SaaS - 1 Year 1.00 $95,000.00 $95,000.00 FUSE-E-1-1003 Year 3 - FususONE Enterprise SaaS - 1 Year 1.00 $95,000.00 $95,000.00 CORE-AI-2001 Enterprise package included Core Elite AI appliance 1.00 $0.00 $0.00 CORE-P-2001 Enterprise package included Core Pro appliances 43.00 $0.00 $0.00 CORE-L-2001 Enterprise package included Core LITE appliances 6.00 $0.00 $0.00 Terms and Conditions Updated 07012021 Fusus Terms of Service Terms and Conditions Governing a Subscriber’s Use of the Fūsus Software, and all Fūsus Solutions and Services Provided via the Software, including but not limited to the FūsusONE, FūsusREGISTRY, FūsusOPS, FūsusALERT, FūsusTIPS, FūsusNOTIFY, FūsusCORE, and FūsusVAULT product offerings. 1. Introduction: A. Subscribers to the Terms. The following Terms of Service Agreement (the “Terms” or the “Agreement”) is a binding agreement between Fūsus LLC (“Fūsus”) and you, a user of the Fūsus Software (“Software”) and/or a Subscriber to the FūsusONE Real Time Interoperability Solution (“Solution”), as presented in the accompanying Offer Letter, which You agree to, either as an individual of at least eighteen years of age, or as an organizational entity, or as an associational entity, in accordance with your status and existence (“You” or “Subscriber”). These Terms govern Your use of the Fūsus Software, the Solution, and all other solutions, services and networks owned or controlled by Fūsus (all of which are included in the definition of “Content” provided in Section 1 below), which are provided to You via the Software. When You accessed this Software, and/or when You registered Your account on the Software (“Account”) and/or when You clicked the “AGREED” box on the Software login page, You acknowledged Your understanding of these Terms and Your voluntary consent to be bound by these Terms. (1) Individual Subscribers. If You are an individual, You hereby represent and warrant to Fūsus that You are at least eighteen (18) years of age or and otherwise capable of entering into and performing legal agreements, and that You agree to be bound by the Terms. (2) Entity Subscribers. If You are going to use the Solution on behalf of a public entity, business entity, corporate entity, organizational entity, or associational entity, You hereby represent to Fūsus that You have the authority to bind that entity to these Terms as the Subscriber, and Your acceptance of these Terms will be treated as acceptance by that public, business, corporate, organizational, or associational entity as the Subscriber. In that event, You acknowledge and understand that “You” and “Your” will refer to that public, business, corporate, organizational, or associational entity as the Subscriber, which Subscriber is bound to these Terms, along with all officers, directors, employees, contractors, agents, or volunteers in and under Subscriber’s control and/or supervision, who are also bound to these Terms. B. Updates to the Terms. When using the Software, the Solution, and/or any other solutions and/or services provided by Fūsus via the Software, You will be subject to any updates and revisions to these Terms. Fūsus reserves the right, at Fūsus’s sole discretion and without prior notice to You, to update, amend, change, modify, add, or remove portions of these Terms at any time by posting the updated Terms (“Updates”). Unless otherwise stated in writing by Fūsus, all Updates shall be effective immediately upon posting on the Software, and Your continued use of the Fūsus Updated 07012021 Software after the posting of any Updates to these Terms constitutes Your binding acceptance of such changes. You acknowledge and agree that it is Your responsibility to ensure that You are current and up-to-date in Your understanding of and compliance with these Terms, notwithstanding whether or not Fūsus has posted any notice of Updates to these Terms on the Software, and you acknowledge, understand, and agree that You must periodically check these Terms for Updates. Additional posted policies, guidelines or rules applicable to specific services and features, may be posted from time to time (“Policies”). All such Policies are hereby incorporated by reference into these Terms. In the case of any inconsistency between these Terms and any other document that has been incorporated by reference herein, these Terms shall control. 2. CONTENT. A. Content Defined. The Software contains the Solution and may contain other solutions and products and services, as well as a variety of materials and other items relating to the Solution and to Fūsus’s other products and services, and similar items from our licensors and other third parties, including all layout, information, text, data, files, images, scripts, designs, graphics, button icons, instructions, illustrations, photographs, audio clips, music, sounds, pictures, videos, advertising copy, URLs, technology, software, interactive features, the “look and feel” of the Software and of the Solution, and the compilation, assembly, and arrangement of the materials of the Software and any and all copyrightable material (including source and object code), trademarks, logos, trade names, service marks, company names, and trade identities of various parties, including those owned by Fūsus and those owned by third parties and licensed to Fūsus for use on the Software (collectively, “Trademarks”), and other forms of intellectual property included in the Software, in the Solution, and/or in any other product or solution or service provided by Fūsus. All of the foregoing, including the Solution and any other solutions, products, and/or services provided by Fūsus through the Software is defined and referred to collectively in these Terms as “Content”. B. Ownership. The Software (including any past, present, and future versions) and the Content are owned by Fūsus or controlled by Fūsus through licenses granted to Fūsus by its licensors. All right, title, and interest in and to the Content available via the Software is the property of Fūsus or of our licensors, and is protected by U.S. federal copyright, trademark, patent, and trade secrets laws and by other federal and state intellectual property, and unfair competition laws. In addition to Fūsus’s copyright ownership of the Content, Fūsus owns a copyright in the selection, compilation, assembly, arrangement, and enhancement of the Content on the Software. “Intellectual Property Rights,” as used in these Terms, means any and all rights belonging to Fūsus and existing under patent law, copyright law, semiconductor chip protection law, trade secret law, trademark law, unfair competition law, publicity rights law, privacy rights law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide, in any intellectual property, which includes, but is not limited to, patentable inventions, ideas, and processes, trade secrets, trademarks, trade names, copyrightable works, and any confidential information. As between You and Fūsus, Fūsus retains all its respective titles, interests, and ownership in the Software and the Content, and You understand and acknowledge that neither You nor any other Subscriber acquires any ownership in any Intellectual Property Rights regarding the Software or the Content under these Terms. C. Limited License Granted to You. Subject to Your strict and ongoing compliance with Your Subscription Agreement and with these Terms, Fūsus Updated 07012021 grants You a limited, non-exclusive, revocable, non-assignable, and non-transferable license to use the Software and the Solution (the “Limited License”). The foregoing Limited License does not give You any ownership of, or any other intellectual property interest in, any Content (including, but not limited to, the Solution), and Fūsus reserves the right to suspend or terminate, at any time and for any reason, Your Limited License without any advance notice to You, and without any liability. This Agreement and any Additional Terms include only narrow, limited grants of rights to Content and to use and access the Software. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. All rights not expressly granted to You are reserved by Fūsus. Any unauthorized use of any Content or the Software for any purpose is strictly prohibited. 3. SUBSCRIBER-GENERATED CONTENT: CONTENT YOU SUBMIT. A. Your Ownership of Subscriber-Generated Content. Fūsus may provide a Subscriber the opportunity to post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Software (collectively, “submit”) messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, personally identifiable information, or other information or materials created by a Subscriber (collectively, “Subscriber-Generated Content”). Subject to the rights and license You grant to Fūsus under these Terms (see below), You retain whatever legally cognizable right, title, and interest that You have in Your Subscriber-Generated Content. You understand and acknowledge that Fūsus has no obligation to monitor or enforce Your intellectual property rights to Your Subscriber-Generated Content. (hereinafter, “PII”). B. Fūsus’s Enforcement Rights in Subscriber-Generated Content. You grant Fūsus the exclusive right to protect and enforce its licensed rights to Your Subscriber-Generated Content while it is posted on the Software, including the right to bring and control enforcement actions in Your name and on Your behalf at Fūsus’s cost and expense. C. Your Representations and Warranties and Your Indemnification Obligations for Your Subscriber-Generated Content. Each time You submit any Subscriber-Generated Content, You represent and warrant that You are the sole author and owner of the intellectual property and other rights to the Subscriber- Generated Content, or You have a lawful right to submit the Subscriber-Generated Content. 4. REPORTING INTELLECTUAL PROPERTY INFRINGEMENT. DMCA Notice for Copyright Infringement. Fūsus will respond appropriately to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”), as set forth below. If You own a copyright in a work (or represent such a copyright owner) and believe that the copyright in that work has been infringed by an improper posting of it as part of Subscriber-Generated Content on the Software, then You may send us a written notice that includes all of the following: Updated 07012021 (1) a subject line that says: “DMCA Copyright Infringement Notice”; and (2) a description of the copyrighted work that You claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works; and (3) a description of the location of the infringing material on the Software; and (4) Your full name, address, telephone number, and e-mail address; and (5) a statement by You that You have a good faith belief that use of the allegedly infringing material in the manner complained of is not authorized by the copyright owner; and (6) a statement by You, made under penalty of perjury, that all the information in Your notice is accurate, and that You are the copyright owner (or, if You are not the copyright owner, then Your statement must indicate that You are authorized to act on the behalf of the owner); and, (7) Your physical signature or, if sent within an email (rather than in a physical document or a digital document attached to an email), the characters “//s//” followed by Your full typed name, which will serve as Your electronic signature. Fūsus may elect to not respond to DMCA Notices that do not substantially comply with all of the foregoing requirements, and Fūsus may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA. B. Mode of Communication. Fūsus will only respond to DMCA Notices that it receives by mail or e-mail at the addresses below: By Mail: Fūsus ATTN: DMCA Notice 5550 Triangle Pky, Suite 100 Peachtree Corners, GA 30092 By E-Mail: helpdesk@fusus.com We may send the information that You provide in Your DMCA Notice to the person who provided the allegedly infringing work. That person may elect to send us a DMCA Counter-Notification. Without limiting Fūsus’s other rights, Fūsus may, in appropriate circumstances, terminate a repeat infringer’s access to the Software and any other Software owned or operated by Fūsus. C. DMCA Counter-Notification regarding Copyright Infringement. Updated 07012021 If access on the Software to a work that You submitted to Fūsus is disabled or the work is removed as a result of a DMCA Notice, and if You believe that the disabled access or removal is the result of mistake or misidentification, then You may send us a DMCA Counter-Notification to the addresses above. Your DMCA Counter-Notification should contain the following information: (1) a subject line that says: “DMCA Counter-Notification”; and (2) a description of the material that has been removed or to which access has been disabled and the location at which the material appeared on the Software before it was removed or disabled; and (3) a statement made under penalty of perjury that You have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and (4) Your full name, address, telephone number, e-mail address, and the username of Your Account; and (5) a statement that You consent to the jurisdiction of the Federal District Court for the judicial district in which Your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the District of Georgia), and that You will accept service of process from the person who provided DMCA notification to us or an agent of such person; and (6) Your physical signature or, if sent within an email (rather than in a physical document or a digital document attached to an email), the characters “//s//” followed by Your full typed name, which will serve as Your electronic signature. Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability. If we receive a DMCA Counter-Notification, then we may replace the material that we removed (or stop disabling access to it) in not less than 10 and not more than 14 business days following receipt of the DMCA Counter- Notification. However, we will not do this if we first receive notice at the addresses above that the party who sent us the DMCA Copyright Infringement Notice has filed a lawsuit asking a court for an order restraining the person who provided the material from engaging in infringing activity relating to the material on the Software. You should also be aware that we may forward the DMCA Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice. D. Reporting Infringement of Other Intellectual Property. If You own intellectual property other than a copyright and believe that Your intellectual property has been infringed by an improper posting or distribution of it on the Software, then You may send Fūsus a written notice to one of the addresses set forth in Section 4.A. above that includes all of the following: (1) a subject line that says: “Intellectual Property Infringement Notice”; and (2) a description of the intellectual property that You claim has been infringed, or a list of the intellectual (3) property if multiple works have been infringed; and a description of the location of the infringing material on the Software; and Updated 07012021 (4) Your full name, address, telephone number, and e-mail address; and (5) a statement by You that You have a good faith belief that use of the allegedly infringing material in the manner complained of is not authorized by the owner; and (6) a statement by You, made under penalty of perjury, that all the information in Your notice is accurate, and that You are the owner (or, if You are not the owner, then Your statement must indicate that You are authorized to act on the behalf of the owner); and, (7) Your physical signature or, if sent within an email (rather than in a physical document or a digital document attached to an email), the characters “//s//” followed by Your full typed name, which will serve as Your electronic signature. Fūsus will act on such notices in its sole discretion. Any User of the Software that fails to respond satisfactorily to Fūsus with regard to any such notice is subject to suspension or termination. We may send the information that You provide in Your notice to the person who provided the allegedly infringing material. 4. YOUR ACCOUNT AT FŪSUS. A. Registration. To access the Solution through the Software, You not only must execute a Subscription Agreement, but also You must become a registered user of the Software by establishing an Account. The Software's practices governing any resulting collection and use of Your personal information in Your Account are disclosed in its Privacy Policy. B. Usernames and Passwords. If You register for any feature of the Software that requires a password and/or username, such as the Solution, then You will select Your own password at the time of registration (or we may send You an email notification with a randomly generated initial password) and You agree to the following: (1) You will not use a username (or e-mail address) that is already being used by someone else, that may impersonate another person, that belongs to another person, that violates the intellectual property or other right of any person or entity, or that is offensive (Fūsus may reject the use of any password, username, or email address for any reason in our sole discretion); and (2) You will provide accurate, current, and complete registration information about Yourself in connection with the registration process and, as permitted, to maintain and update it continuously and promptly to keep it accurate, current, and complete for as long as You use the features to which the registration relates; and (3) You are solely responsible for all activities that occur on the Software under Your Account, password, and username, whether or not You authorize the activity (except to the extent that any activity occurs due to unauthorized use of Your password and username by another person or entity), and, accordingly, if You are an entity Subscriber, You are solely responsible for the actions of all persons subject to Your control and/or supervision who access the Software and the Content through Your subscription; and (4) You are solely responsible for maintaining the confidentiality of Your password and for restricting access to Your Updated 07012021 computers, phones, pads, tablets, or other Internet Access Devices, so that unauthorized persons may not access any password protected portion of the Software using Your name, username, or password; and (5) You will immediately notify Fūsus of any unauthorized use of Your Account, password, or username, or any other breach of security; and (6) You will not sell, transfer, or assign Your Account or any Account rights. Fūsus shall have no liability for any loss or damage (of any kind and under any legal theory) to You or any third party arising from Your inability or failure for any reason to comply with any of the foregoing security obligations. C. Termination in the Event of Non-appropriation. If You are a public entity and do not appropriate funds for this agreement, then this agreement and all Your obligations terminate. A refund will be provided for any unused portion of the paid subscription, after the 30- day notice period through the remainder of the term. D. Software Access Charges. Fūsus reserves the right, upon reasonable notice, to charge for access to some or all of the Software, charge for access to premium functionality or Content on some or all of the Software, or require a subscription or registration to access some or all of the Software. Fūsus further retains the right to change the terms and conditions for accessing the Software or portions of the Software; and the right to restrict access to the Software or portions of the Software, in whole or in part, based on any lawful eligibility requirements Fūsus may elect to impose (e.g., geographic or demographic limitations). Fūsus may modify, revalue, or make the registration free at its sole discretion without advance notice or liability. E. Your Use of an Internet Access Device and Third-Party Components. You understand and agree that Your use of any Internet Access Device and/or all third-party hardware, software, services, telecommunication services (including Internet connectivity), or other items used by You to access the Software (“Third-Party Components”) are the sole and exclusive responsibility of You, including all costs of Your use of such Third-Party Components, and that Fūsus has no responsibility for such third- party components, services, or Your relationships with such third parties. You agree that You shall at all times comply with the lawful terms and conditions of Your agreements with such third parties. Fūsus does not represent or warrant that the Software and the Content are compatible with any specific third-party hardware or software or any other Third- Party Components. You are responsible for providing and maintaining an operating environment as reasonably necessary to accommodate and access the Software. F. Wireless Features. The Software may offer certain features and services that are available to You via Your wireless Internet Access Device. These features and services may include the ability to access the Software’s features and upload content to the Software, receive messages from the Software, and download applications to Your wireless Internet Access Device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by Your carrier to participate in Wireless Features. Fees and charges may appear on Your wireless bill or be deducted from Updated 07012021 Your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with Your carrier or wireless Internet Access Device. You should check with Your carrier to find out what plans are available and how much they cost. Contact Your carrier directly with questions regarding these issues. You understand and acknowledge that Fūsus has no responsibility or liability for Your ability or inability to access or take advantage of any Wireless Features due to Your carrier, Your phone service plan, Your Internet Access Device, or any other Third-Party Component. G. Customer Service. Fūsus acknowledges the importance of response times for critical systems when technical issues arise. As such, Fūsus shall provide technical support during normal business hours from 9am to 5pm ET, and via an on-call after- hours support team which is available on a 24/7/365 basis. When technical issues arise, Subscriber may contact Fusus Technical Support via phone at: (844) 226-9226 ext. 2 or via email at: helpdesk@fusus.com. Fusus will make every effort in all circumstances to respond to Subscriber technical support inquiries in a timely fashion. For after- hours support requests, Subscriber shall notify Fusus of the priority of their request when it is submitted. The priority shall determine the guaranteed response time as detailed below: (1) Priority 1 – Technical concerns impacting a single or multiple users that require immediate resolution during critical incidents or major events at the Agency/Organization. Fūsus to return customer’s call or email within 2 hours, including holidays and weekends. (2) Priority 2 – Technical concerns impacting multiple users, non-critical/major events. Fūsus to return customer’s call or email within 24 hours. (3) Priority 3 – Technical concerns impacting a single user, non-critical/major events. Fūsus to return customer’s call or email within 1 business day. 5. YOUR GENERAL REPRESENTATIONS AND WARRANTIES. A. You represent and warrant the following in respect of this Agreement: (1) You have the necessary authority to enter into this Agreement; and (2) If You are an individual, You are over the age of eighteen; and (3) You shall cooperate with all of the instructions, rules, and procedures that apply to Your Fūsus Account; (4) You have provided and will continue to provide true, accurate, current, and complete Account registration information; and (5) You will respect and abide by all of Your obligations under this Agreement, and You will perform Your obligations under this Agreement diligently; and (6) If You are an entity Subscriber, You will monitor and closely supervise all of the persons under Your employment, including all officers, directors, employees, contractors, agents, and legal representatives who access the Software and the Content through Your subscription to ensure their compliance with these Terms, Updated 07012021 and You understand, acknowledge, and agree that You are entirely responsible for such compliance by all persons subject to Your control and/or supervision; and (7) You will comply with all laws and regulations applicable to this Agreement and to the Software and Content, include all laws regarding personal rights of privacy and publicity. B. Expressed Warranty. Products manufactured by Fūsus are warranted to be free from defects in material and workmanship under normal use and service. This warranty is applicable to any of Fūsus’s products provided as part of the Software as a Service agreement with Subscriber, or purchased by Subscriber for use with their subscription, that Subscriber returns to Fūsus during the period of the initial term of the agreement. (1) Real-Time Crime Center in the Cloud Subscribers (RTC3): All equipment issued as part of a RTC3 project, including fususCORE™ appliances and peripherals, are warranted for the duration of the initial agreement and will be repaired or replaced at Fūsus’s cost with an appropriate Request to Merchant (RMA) authorization. (2) Security Operations Center in the Cloud Subscribers (SOC2): All equipment issued as part of a SOC2 project, including fususCORE™ appliances and peripherals, are warranted for one (1) year from the original date of shipment to Subscriber or its authorized reseller. Extended annual warranty periods purchased by Subscriber for coverage after the first year must be purchased prior to the original shipment of hardware to be considered valid. All warrantied hardware will be repaired or replaced at Fūsus’s cost with an appropriate Request to Merchant (RMA) authorization. Fūsus's obligations, with respect to such applicable warranty returns, are limited to repair, replacement, or refund of the purchase price actually paid for the product, at Fūsus's sole option. Fūsus shall bear round-trip shipment costs of defective items found to be covered by this warranty. Defective products or parts thereof may be replaced with either new, factory refurbished, or remanufactured parts. Defective parts, which have been replaced, shall become Fūsus property. This warranty does not extend to any product sold by Fūsus which has been subjected to misuse, neglect, accident, improper installation by a non-authorized 3rd party, or a use for purposes not included or not in accordance with installation procedures and instructions furnished by Fūsus, or which has been repaired or altered by persons other than Fūsus or which has been damaged by secondary causes, including but not limited to, improper voltages, adverse environment conditions, improper handling, or products which have had their serial number or any part thereof altered, defaced, or removed. 6. GENERAL PROVISIONS. A. Severability and Interpretation. If any provision of this Agreement, is for any reason deemed invalid, unlawful, void, or unenforceable by a court of competent jurisdiction, then that provision will be deemed severable from this Agreement, and the invalidity of the provision will not affect the validity or enforceability of the remainder of this Agreement which will remain in full force and effect. B. Communications. Updated 07012021 Whenever You communicate with Fūsus electronically, such as via e-mail, You consent to receive communications from Fūsus electronically. Please note that, except as set forth in the provisions of this Agreement regarding the DMCA, Fūsus is obligated to respond to inquiries that it receives. C. Assignment. Fūsus may assign its rights and obligations under this Agreement, in whole or in part, to any party at any time without any notice. This Agreement may not be assigned by You, and You may not delegate Your duties under these Terms, without the prior written consent of an officer of Fūsus. D. No Waiver. Except as expressly set forth in this Agreement, no failure or delay by You or Fūsus in exercising any rights or remedies under this Agreement will operate as a waiver of that or any other right or remedy. E. No Partnership or Joint Venture. Neither this Agreement, nor any terms and conditions contained herein shall be construed as creating a partnership, joint venture, franchise or agency relationship between You and Fūsus. F. Complete Agreement. This Agreement contains Your entire understanding with Fūsus with respect to the subject matter and supersedes any and all prior oral or written proposals or understanding. www.fusus.com 5550 Triangle Parkway Ste 100, Peachtree Corners, GA (844) 226-9226 smash silos. fuse communities. October 20, 2021 Chief Daniel W. Slaughter Clearwater Police Department 645 Pierce Street Clearwater, FL 33756 Dear Chief Slaughter, Fusus is the only manufacturer that builds a common operating platform that does not require a complete replacement of video cameras, recorders, servers, or network equipment at video transmitting locations. As such, the solution is robust yet fast and cost efficient to deploy, and requires minimal supervision on the part of the Department. Fusus is the sole entity with the authority to specify, implement, and service the solution on behalf of your Department. FususONE, the Company’s flagship enterprise software management system, is the only platform of its kind on the market and there are no comparable market alternatives that meet the specifications set forth in this letter. Accordingly, the product has met the criteria set by every Nationwide Agency under contract with Fusus for a sole source procurement methodology. Referenced in this letter are the components of the Fusus ecosystem. These are: (1) fususONE™, the Real-Time Video and Incident Management Platform, (2) fususCORE™, the appliance used for video sharing, and (3) fususRegistry™, the community facing portal for live and recorded video sharing to aid in response and investigations. The fususONE™ platform offers the following unique capabilities to your Department: • Global map-based GUI of all camera locations, and organizations partnered with the Department for sharing. • Real-time video accessibility to over 1,000 camera and camera software manufacturers, including UAV, Robot, Helicopter and other public safety video assets that may already be in use • CJIS Compliant Cloud Based Management (AWS Gov Cloud) • Policy-Based Sharing rules engine including a complete chain of custody report of video access by user • Real Time Integration with your Department’s Computer Aided Dispatch Software (CAD) for automatic display of calls for service in relation to live and recorded video based on priority and type • Apple iOS and Android Interoperability for Live View and Sharing of Incident Video, Map Telestration for Team Incident Response and Team Movement Coordination, and a Secure Chat of Digital Media by supervisors to field-based users and groups • Artificial Intelligence Search (rapid object-based video review) & Sentry (real-time object-based alerting) capabilities • Patent-pending “dispatch-directed payload” digital media payload sharing with assigned Officers for Calls for Service • An Operational Dashboard for monitoring secure chat channels between Department and business community stakeholders, social media integration, local and national news channels, daily operational briefs promulgated by the Department, and emergency and safety-related notifications • A fususALERT™ panic alerting mobile app for Department-designated community member locations for location alerting and policy-based video sharing during critical incidents • fususNOTIFY™ mass notification capabilities for community SMS alerts www.fusus.com 5550 Triangle Parkway Ste 100, Peachtree Corners, GA 30092 (844) 226-9226 • fūsusANALYTICS™: Crime and incident heat mapping capabilities to provide location and day of week/time of day frequency analytics over specified search periods for data-driven decision making. The fususCORE™ offers the following unique capabilities to your Department: • Encrypted and Secure Tunnel of User selectable video feeds from video sharing locations. • Auto-Discovery of all cameras on a network, user selectable for sharing with the Department’s real-time crime interface, fususONE • On-Board Pre-Record of Alerts – store and forward methodology optimized for slower camera host networks • Plug and Play Setup by the video host locations, not requiring project management by the Department • Interoperability with Existing IP Cameras and NVRs/Servers for items such as helicopter, drone, tactical robot, license plate recognition, and fixed location video • Health Monitoring of video sharing sites, and exception alerts for priority video sources • Public Safety-specific cellular interoperability, including First Net • Artificial Intelligence Based Search & Alert Capabilities for both public and community-owned camera sources The fususREGISTRY™ portal offers the following unique capabilities to your Department: • A unique web address owned by your Department for Community Camera Registry • An intuitive map-based camera registry interface that allows camera owners to share camera location, type, and their contact information with the Department, to aid in investigations • A secure portal, fususVAULT™, for sharing recorded video from witnesses with the Department and to aid in investigations, plus an SMS Text based (non-APP based) video and photo sharing capability, fususTIPS™ • Aggregation of all live incident views and recorded video into a case file for export to the Department’s long-term digital evidence management software (DEMS) system. This letter documents that the Fusus is the sole entity with the authority, access, and ability to provide enhancements, upgrades, and warranty support for its hardware and software products. Please contact me at (404) 925-5532 should you have any questions with regard to our products and services. Sincerely, Anthony Baldoni Chief Operating Officer Fusus cc. CTO, CFO, CEO, Fusus Legal ˝˛˝¸˛˛˝˛˚ łææ ˙˙˙˙ —˛¸˛ ¨—łæ –łæ – ¤‹ ˛˝˝ ˝¸˛˛ ˝¸˛˝¸˛˛ ˝¸˛˛ ˝¸˛˛ ˝¸˛˛ ˝¸˛˛ —˙ ¸˛—˙ —˙ ¨—˙— ˝¸˛˝łææ ˙˙˙˙łææ ˙˙˙˙ ˛ ˛ ˙ ¸ ˙ ¸˛ ¨˝˝ ˛˛˝ —˝ —˙˛˝ø ˙ ˝˛— —˛˝ æ ˝ æ ˚˝ ł˛ ……•‹•–†¿· ˛»‡¿fi› ˝‰‚»…«·» ‡¿§ » ¿‹‹¿‰‚»… •” ‡–fi» ›¿‰» •› fi»fl«•fi»… ¸˛˘ ˛—˛˝˚ ˝¸˛˛ł˝ ˛ ˚˛ ˙ æ æ ł¿†…¿‹–fi§ •† ˙ —˛—˛˛æ—˛˛æ¨¸˚˛æ ˛ ¨¸Æ ¸˛˛ ˛—˛˝˝ ł¿ –‰‰«fifi»†‰»˝¸˛ ¨— ł†§ –†» »fi›–† —˛˝ œ ˚ ¸˛˙ ˛ ˛ø ˛ ——˝ —˛ —˛¸˝ —æ— —˛ ˛ ˝ ł¿ ¿‰‰•…»†‹ ˙ ¸˛˙ ł—»fi »fi›–†˙ ¸ ˝¸˙ ¸˛˙ ł—»fi ¿‰‰•…»†‹¸˝ ˙¸˝ ¸˝ ˙˛—˛—˛˙ ¸˝ ˙ł—»fi ¿‰‰•…»†‹ ¸˛ ¸˛˛ ˝˛ ˛ —˛˝¸˛ ˝˝ —˙” §»› …»›‰fi•» «†…»fi ˝˝ —˙ ˝˛— —˛˝ »·–' —˙ ˝¸ ˙ ˚ ˝˛ —˝ ˛ ¨—˛ ˛ ˚˛ ˛ —˙ —˛˚˝˝ ˝ ˝ ˛˙ —˝ ˝¸˛ ˝ ˚ ˝˝¸ ˝¸˛ ˚ ˛ —˙ —˛ ˝ ˙ ˛ˇ¸˛ ˛ ˛ ˙ ˛ ˛ ˛ ¸ ˛˝— ˝ ˛ ˙ ˝˝¸ ˛ ˙ —˛ ˝¸˛ ˛ ˙ —˝ ˝˛ ˛ ˝ ˝¸ ˛˝ ¨¸˝˝ ˝ ˝¸ —˝ ˝ ˝ ˙ ˚ ˛¸ ˙ — ˝ ˝ ˛ ˝ ˝˝¸ ˝ ˛ ˛ ˙ ˛˝ ˛˝ ¸— ˛ ˛ ˝ ˛ ˝ ˛˚˙ ˛ ˚˙ ¨ ˛ ˛ ˚˛ ˛ ˙ —˝ ˝ ˛ ˝¸˛ ˝ ˝¸ ˛ ˝˝¸ ˝¸˛˛ł˝ ¸˛˘˛—˛˝˚ ˛ —˛¸˛ ˛ ˛ —˛ ” ‹‚» ‰»fi‹•”•‰¿‹» ‚–·…»fi •› ¿† ˝¸˛ ‹‚» –·•‰§ł•»› ‡«›‹ ‚¿“» ˝¸˛ fi–“•›•–†› –fi » »†…–fi›»… ” ˝¸˛ ˝ ˚ ›«¶»‰‹ ‹– ‹‚» ‹»fi‡› ¿†… ‰–†…•‹•–†› –” ‹‚» –·•‰§ ‰»fi‹¿•† –·•‰•»› ‡¿§ fi»fl«•fi» ¿† »†…–fi›»‡»†‹ ›‹¿‹»‡»†‹ –† ‹‚•› ‰»fi‹•”•‰¿‹» …–»› †–‹ ‰–†”»fi ¿†§ fi•„‚‹› ‹– ‹‚» ‰»fi‹•”•‰¿‹» ‚–·…»fi •† ·•»« –” ›«‰‚ »†…–fi›»‡»†‹ł› ˚˛˝˛ ¸˛˛˚˝ ¸˛ ˛ ˛ w ŁŁº ˛ ˛—˛ ·· fi•„‚‹› fi»›»fi“»… ‚» ˛ †¿‡» ¿†… ·–„– ¿fi» fi»„•›‹»fi»… ‡¿fi› –” ˛˛ º łŒ æ ˛˛ ˙ ˝¸˛ ¿fi‹”–fi… ¸†…»fi'fi•‹»fi› †›«fi¿†‰» –‡¿†§ ¿fi‹”–fi… •fi» †›«fi¿†‰» –‡¿†§ “¿†›‹–† †›«fi¿†‰» –‡¿†§ ·–§…› æºæ ‰fi•”” †›«fi¿†‰» ˝»fi“•‰»› fi–¿… ˝‹fi»»‹ łº — –¤ ºØ ‚ØغŒ ¿•†»›“•··» º ˛ ØØ ºŒ ŁŒŒ ºØ ‰»fi‹•”•‰¿‹»›‡‰„fi•””‰–‡ «›«› ººº fi•¿†„·» —¿fi'¿§ ˝«•‹» —»¿‰‚‹fi»» –fi†»fi› ŒŁ ºØŁ ¨¨¨˝º¨Ł ææŁ ææ ¨¨ ˝º¨Ł ææŁ ææ ¨º˛Ł ææŁ ææ¨ —fi–”»››•†¿· •¿ §»fi •¿•·•‹§˝Œ ŁŁ Ł ææ Ł ææ Ł ææ Ł ææ »fi‹•”•‰¿‹» –·…»fi •†‰·«…»› ·»¿fi'¿‹»fi —–·•‰§ »¿fi‹‡»†‹ ¿†… •‹§ –” ·»¿fi'¿‹»fi ·»¿fi'¿‹»fi —–·•‰» »¿fi‹‡»†‹ Œ º —•»fi‰» ˝‹ ·»¿fi'¿‹»fi Ø ºŒ –” ˝ØºæØØ Ł¸˝¸˝·•»†‹ ººØ ˝–” ˝ØºæØØ ‚•› ¿„» ‚¿› »»† ·»”‹ ·¿† •†‹»†‹•–†¿··§ Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#21-9997 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 6.3 SUBJECT/RECOMMENDATION: Approve Change Order 2 to Gibbs and Register, Inc., of Winter Garden, FL, in the amount of $1,209,110.15 for the construction of Cleveland Street Streetscape Phase III increasing the contract from $15,215,742.30 to $16,424,852.45, add sixty-three calendar days to the contract and authorize the appropriate officials to execute same. (consent) SUMMARY: May 20, 2021, Council awarded a $15,215,742.30 construction contract to Gibbs & Register per Invitation to Bid (ITB) 16-0003-EN and 19-0026-EN for work associated with Cleveland Street Streetscape Phase III. Construction began in late June. Through the course of excavation and the installation of new utilities, various unforeseen conditions were discovered and adjustments to the installation plans were necessary. These adjustments include additional materials required to resolve conflicts between water, storm, and sanitary utilities and with existing private utilities. Reclaimed water service was also expanded to include lateral connections to properties on San Juan Avenue. Contingencies are being expanded to account for future unforeseen conditions as excavation of the existing roadway proceeds. In January 2022, City Manager approved a net zero Change Order 1, reallocating funds from unneeded project line items to other line items requiring additional work. The additional work will require sixty-three calendar days to the contract with the updated completion scheduled for March 2023. APPROPRIATION CODE AND AMOUNT: 3277327-546900-C2103 $512,581.50 Water 3277327-546900-C2103 $459,090.38 RCW 3277327-546900-C2103 $237,438.27 Sewer First quarter budget amendments will provide transfers of Utility Renewal and Replacement Revenue in amounts of $971,671.88 from 327-96722, Line Relocation - Maintenance and $237,438.27 from 327-96634, Sanitary Utility Relocation Accommodation to Utility Renewal and Replacement project C2103, Downtown Streetscaping, to fund the change order. An additional first quarter budget amendment will transfer $450,000 of Stormwater Revenue from capital improvement project ENST180005, Coastal Basin, to C2103, Downtown Streetscaping to provide contingency funds in the project. Page 1 City of Clearwater Printed on 2/1/2022 Change Order 2 DATE: January 12, 2022 PROJECT: PROJECT NUMBER:16-0003-EN Cleveland St Streetscape Phase 3 & PO REFERENCE: 21000853 Festival Core CONTRACTOR: COUNCIL AWARD:May 20, 2021 Gibbs & Register Inc. DATE OF CONTRACT:June 24, 2021 232 S Dillard Street Winter Garden, Fl 34787 CODE:3157541-563800-C2103 A 3197319-563800-C2103 B 3277327-546900-C2103 C 3277327-546900-C2103 D 3277327-546900-C2103 E 3157559-563800-C2105 F SCOPE OF CHANGE: This Change Order Accepts Revisions to the Contract STATEMENT OF CONTRACT AMOUNT ACCEPTED BY: Gibbs & Register Inc. ORIGINAL CONTRACT AMOUNT 15,215,742.30$ Admin Change Order 1 - CM -$ 1,209,110.15$ By: (SEAL) NEW CONTRACT AMOUNT 16,424,852.45$ President Date: Mayor APPROVED AS TO FORM: Witnesses: Owen Kohler,Assistant City Attorney ATTEST: Recommended By: Rosemarie Call, City Clerk City of Clearwater Date: CITY OF CLEARWATER, in Catherine Corcoran, Project Manager PINELLAS COUNTY, FLORIDA Jon P. Jennings, City Manager Tara Kivett, PE,City Engineer decreasing, increasing and adding items to deflect water mains to avoid conflict with storm sewer and provide service connections to reclaimed water system and add 63 calendar days to the contract-see attached Change Order 2 - City Council 2/3/2022 Frank Hibbard, Change Order 2 Cleveland St Streetscape Phase 3 & Festival Core ITEM DESCRIPTION UNIT QTY UNIT COST TOTAL COST Water Code C: Decreases: 7002 5/8" WATER SERVICE LF 1024.2 45.00$ (46,087.00)$ 7007 8" PVC Water Main LF 530 57.00$ (30,210.00)$ 7010 LINE STOP 20"EA 3 20,000.00$ (60,000.00)$ Total (Decreases):(136,297.00)$ Increases: 7003 1" WATER SERVICE LF 1921 48.00$ 92,208.00$ 7004 2" WATER SERVICE LF 630 75.00$ 47,250.00$ 7006 6" DIP WATER MAIN LF 251 121.00$ 30,371.00$ 7011 LINE STOP 8"EA 1 8,500.00$ 8,500.00$ 7012 LINE STOP 6"EA 3 8,000.00$ 24,000.00$ 7013 LINE STOP 4"LF 1 7,000.00$ 7,000.00$ 7014 8" GATE VALVE EA 3 1,700.00$ 5,100.00$ 7015 6" GATE VALVE EA 8 1,200.00$ 9,600.00$ 7018 FITTINGS & APPURTENANCES TN 4.057 23,000.00$ 93,311.00$ 7020 FIRE HYDRANT ASSEMBLY EA 1 6,000.00$ 6,000.00$ 7021 CONTINGENCY LS 0.7186 235,589.11$ 169,288.50$ Total Increases:492,628.50$ Additions: 7023 1" METER CONNECTION EA 112 700.00$ 78,400.00$ 7024 2" METER CONNECTION EA 12 850.00$ 10,200.00$ 7025 8" DIP Water Main LF 615 110.00$ 67,650.00$ Total Additions:156,250.00$ Total Net (Decreases)/Increases/Additions Code C:512,581.50$ Reclaimed Water Code D: Decreases: 8001 4" PVC RECLAIM MAIN LF 480 35.00$ (16,800.00)$ Total (Decreases):(16,800.00)$ Increases: 8002 1" RECLAIM SERVICE LF 2600 50.00$ 130,000.00$ 8007 CONTINGENCY LS 1.8 77,220.38$ 140,865.38$ Total Increases:270,865.38$ Additions: 8008 4" DIP RECLAIM MAIN (incl. fittings & appurtenances) LF 555 215.00$ 119,325.00$ 8009 RECLAIM WATER SERVICES - SAN JUAN CT LS 1 85,700.00$ 85,700.00$ Total Additions:205,025.00$ Total Net (Decreases)/Increases/Additions Code D:459,090.38$ Sewer Code E: Decreases: 9006 SANITARY SEWER PIPE -10" PVC LF 60 70.00$ (4,200.00)$ 9007 SANITARY SEWER PIPE - 8" PVC LF 40 66.00$ (2,640.00)$ Total (Decreases):(6,840.00)$ Increases: 9010 Contingency LS 0.80 85,578.55$ 68,178.27$ Total Increase:68,178.27$ Additions: 9011 SANITARY SEWER PIPE -10" DIP LF 60 165.00$ 9,900.00$ 9012 SANITARY SEWER PIPE 8" DIP LF 40 155.00$ 6,200.00$ 9013 Conflict Box - Cast in Place EA 8 20,000.00$ 160,000.00$ Total Additions:176,100.00$ Total Net (Decreases)/Increases/Additions Code E:237,438.27$ Total Net (Decreases)/Increases/Additions to Contract:1,209,110.15$ COURT ST CLEVELAND ST PARK ST FRANKLIN ST LAURA ST S LINCOLN AVEGULF-TO-BAY BLVD S MISSOURI AVE S HIGHLAND AVE S SAN REMO AVE S HILLCREST AVE S GLENWOOD AVE S BETTY LN DE LEON ST ROGERS ST GROVE ST SANTA ROSA ST SAN JUAN CT N BETTY LN PIERCE ST N LINCOLN AVE WA V E RL Y WAY GOULD ST N HIGHLAND AVE S EVERGREEN AVE N MISSOURI AVE N SAN REMO AVE N FREDRICA AVE N GLENWOOD AVE N LADY MARY DR N HILLCREST AVE N JEFFERSON AVE N EVERGREEN AVE BROWNELL ST S FREDRICA AVEFRANKLIN CIR NWS LADY MARY DRJADE PL KENWOOD AVE ORANGEVIEW AVE FRANKLIN CIR NENE CLEVELAND ST AVANDA CT SAWGRASS ST DONA ST ROGERS ST FRANKLIN ST PARK ST S BETTY LN GROVE ST PIERCE ST LOCATION MAP ²Prepared by:Engineering DepartmentGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755www.MyClearwater.com PROJECTSITE CRM CC N.T.S.287/288 14/15-29s-15w 04/29/2021Map Gen By:Reviewed By:S-T-R:Grid #:Date:Scale: CLEVELAND STREET PHASE IIIProject #16-0003-EN Document Path: C:\Users\Christopher.Melone\City of Clearwater\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\Cleveland St Phase III 16-0003-EN.mxd G L E N O A K S P A R K Page: 1 of 1 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#21-10083 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 6.4 SUBJECT/RECOMMENDATION: Approve Supplemental 1 Work Order to Jones Edmunds and Associates, Inc., for the East Plant WRF Filter Feed Pump Station and Force Main Improvements (17-0048-UT) in the amount of $155,364.00, increasing the work order from $93,550.00 to $248,914.00, pursuant to Request for Qualifications (RFQ) 26-19, Engineer of Record Continuing Services (EOR) and authorize the appropriate officials to execute same. (consent) SUMMARY: The East Water Reclamation Facility (WRF) has a Filter Feed Pump Station (FFPS) that pumps clarifier effluent to the sand filters. The FFPS is the only means to convey clarifier effluent to the filters, and therefore is a critical pump station for plant reliability. Due to age, condition, and risk/consequence of failure, the FFPS discharge piping, valves, ancillary equipment, and the associated 30-inch-diameter force main, need to be replaced. The sand filter process is a critical near last step in the treatment process to ensure quality discharge to the bay. February 27, 2018, the City Manager approved the initial work order to Jones Edmunds & Associates, Inc., to provide a basis of design report for the rehabilitation of the East WRF FFPS and force main in the amount of $93,550.00. This project will provide the design, permitting, and bid phase services to improve the FFPS and force main. Scope includes potential resiliency improvements such as raising electrical components and the top elevation of the wet well. It is anticipated the work will be completed within 340 calendar days from issuance of Notice to Proceed. APPROPRIATION CODE AND AMOUNT: 3217321-530100-96214 $155,364.00 Funds are available in capital improvement project 321-96214, East Plant Upgrades/ Improvements, to fund this work order. Page 1 City of Clearwater Printed on 2/1/2022 Jones Edmunds & Associates, Inc. City of Clearwater Consultant Work Order Page 1 of 12 Revised: 8/3/2021 SUPPLEMENTAL WORK ORDER 17-0048-UT Date: 1/12/2022 1.PROJECT INFORMATION: Project Title: East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services City Project Number: 17-0048-UT City Plan Set Number: 2021018 Consultant Project Number: 03720-052-02 2.SCOPE OF SERVICES: Jones Edmunds & Associates, Inc. is pleased to provide the City of Clearwater with this proposal for the design, permitting, and bid phase services to improve the East WRF Filter Feed Pump Station (FFPS) and force main. The existing FFPS consists of a large rectangular single-compartment concrete wetwell that houses four submersible non-clog pumps (two 20 horsepower (Hp), and two 75 Hp), electrical panels, and an external valve vault that houses discharge piping and valves (check and plug valves) for each pump. The discharge piping connects to a 30- inch-diameter force main that feeds the effluent filters. Due to age, condition, and risk/consequence of failure, the FFPS pump discharge piping, valves, and 30-inch-diameter force main need to be replaced. Other FFPS equipment is also outdated and is suspected to be in poor condition and needs replacing. These components need to be improved so that they can continue to reliably serve the City. In addition, the City wishes to raise the FFPS electrical panels, protect exposed electrical leads from UV damage, and raise the top of the wetwell, if practical, to an elevation of 11 feet NAVD88 (9 feet flood elevation plus 2 feet free board/safety margin) or higher to provide reliable operation during storm surge. The WRF influent pump station has a higher pumping capacity than the FFPS. During extreme wet weather conditions, the disparity in the pumping rates could lead to SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 2 of 12 Revised: 8/3/2021 clarifier overflows. For this reason, the City would also like to potentially increase the FFPS capacity to match the influent pump station capacity and evaluate the reuse of the old pumps as spares for the IPS or similar pump station owned by the City. The FFPS is the only means to convey clarifier effluent to the filters, and therefore it is a critical pump station for plant reliability. If maintenance or repairs are required within the wetwell, costly bypass pumping is required. Accordingly, a two-compartment wetwell is preferred to allow for maintenance/repairs while the other compartment remains in service. Jones Edmunds determined design flows, reviewed and selected pump types, evaluated the condition of the force main, and assessed rehabbing or replacing the wet well in 2018. The work was documented in the basis of design report dated December 2018. As part of this project, Jones Edmunds will continue with the design and bid phase services of using the 30% documents provided in the basis of design report (BDR). In the BDR, Jones Edmunds recommended the City proceed by installing new non-clog submersible pumps in the existing FFPS wet well, relocate the FFPS valve assembly above-grade to increase the accessibility of the valves, implement the recommended structural modifications and electrical and I&C upgrades, and install a new buried PVC force main between the FFPS and effluent filters using the existing force main footprint. This scope of services includes the work to complete the design and bid phase services for the project. Details of the Scope of Services are further defined below. The design plans shall be compiled using the City of Clearwater CAD standards, as attached. I.PRE-DESIGN PHASE: Task 1.1: PREVIOUSLY COMPLETED II.DESIGN PHASE: Task 2.1: PREVIOUSLY COMPLETED Task 2.2: Progress Meeting As part of this Task, Jones Edmunds will: a.Attend a Kickoff Meeting and Site Visit at the East WRF to obtain and discuss the history of the project, update goals of the project considering current facility plan efforts, confirm existing facilities, improvements and design conditions, review 2018 comments on City’s summary of comment forms, and address any additional comments from the City’s operation and maintenance staff (if necessary). It is noted that the existing conditions have changes since completion of the BDR including some emergency repairs and VFD changes to the FFPS. b.Prepare and distribute a meeting agenda, including previous 30% design documents (BDR and Drawings). Prepare and submit meeting minutes to attendees by e-mail. SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 3 of 12 Revised: 8/3/2021 III.FINAL DESIGN PHASE (Plans and Specifications): Task 3.1: 60% Design Submittal As part of the 60% Design Submittal, Jones Edmunds will: a.Incorporate the City’s previous 30% Design Review Comments and progress the design. b.Prepare the following documents: •City’s Summary of Comments Form containing responses to the City’s previous comments. •60% Design Plans. The Design Plans will be developed using the City’s CAD standards. The 60% Design Plans are expected to include: o G1 – Cover Sheet o G2 – Abbreviation, Symbols, and General Notes o D1 – Force Main Demolition Plan o D2 – Filter Feed Pump Station Demolition Plan and Section o C1 – Civil Site Plan and Bypass Piping Layout o C2 – Filter Feed Pump Station Site Plan o C3 – Effluent Filters Site Plan o M1 – Filter Feed Pump Station Plan o M2 – Filter Feed Pump Station Sections o E1 – Electrical Site Plan o E2 – Electrical One-Line Diagram o E3 – Electrical Room Plan o I1 – Overall Piping, Instrumentation, and Controls (P&ID) Diagram •60% Specifications. The 60% design specifications are expected to include: o Division 11 – Equipment o Division 15 – Mechanical o Division 16 – Electrical c.Attend a 60% Design Review Meeting to obtain and discuss the City’s comments, agree on modifications to the Submittal Documents. Prepare and distribute a meeting agenda. Prepare and submit meeting minutes to attendees by e-mail. Deliverables •60% Submittal – Submit an electronic PDF version of the 60% Design specifications and plans. Submit one hard copy of the 60% specifications and plans. •60% meeting agenda and minutes. •City’s Summary of Comments Form. SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 4 of 12 Revised: 8/3/2021 •Jones Edmunds assumes one meeting is required to review the 60% submittal. •This design does not include reviewing or raising the elevation of the electrical room attached to the administration building to account for resiliency or sea level rise. It is limited to the area of the existing filter feed pump station. Task 3.2: 90% Design Submittal As part of the 90% Design Submittal, Jones Edmunds will: a.Incorporate the City’s previous 60% Design Review Comments and progress the design. b.Prepare the following documents: •City’s Summary of Comments Form containing responses to the City’s previous comments. •90% Design Plans. The Design Plans will be developed using the City’s CAD standards. The 90% Design Plans are expected to include: o G1 – Cover Sheet o G2 – Abbreviation, Symbols, and General Notes o D1 – Force Main Demolition Plan o D2 – Filter Feed Pump Station Demolition Plan and Section o C1 – Civil Site Plan and Bypass Piping Layout o C2 – Filter Feed Pump Station Site Plan o C3 – Effluent Filters Site Plan o C4 – Standard Details o S1 – FFPS Plan o S2 – FFPS Sections o S3 – FFPS Details and Standard Details o M1 – Filter Feed Pump Station Plan o M2 – Filter Feed Pump Station Sections o M3 – FFPS Details o M4 – Standard Details o E1 – Electrical Site Plan o E2 – Electrical One-Line Diagram o E3 – Electrical Room Plan o E4 – Electrical Schedule, Schematic, and Details o E5 – Electrical Schedule and Details o I1 – P&ID o I2 – Control System Diagram o I3 – Control Panel Details •90% Specifications. The 90% design specifications are expected to include: o Division 1 – General Requirements Key Assumptions SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 5 of 12 Revised: 8/3/2021 o Division 2 – Site Construction o Division 3 – Concrete o Division 5 – Metals o Division 9 – Finishes o Division 11 – Equipment o Division 15 – Mechanical o Division 16 – Electrical •Updating the opinion of probable construction cost. c.Attend a 90% Design Review Meeting to obtain and discuss the City’s comments, agree on modifications to the Submittal Documents. Prepare and distribute a meeting agenda. Prepare and submit meeting minutes to attendees by e-mail. Deliverables •90% Submittal – Submit an electronic PDF version of the 90% Design specifications and plans. Submit one hard copy of the 90% specifications and plans. •Engineer’s Opinion of Probable Construction Cost. •90% meeting agenda and minutes. •City’s Summary of Comments Form. Key Assumptions •Jones Edmunds assumes one meeting is required to review the 90% submittal. Task 3.3: 100% Design Submittal a.Incorporate the City’s 90% Design Review Comments and progress the design. b.Prepare the following documents: •City’s Summary of Comments Form containing responses to the City’s previous comments. •100% Design Plans. The design plans will be developed using the City’s CAD standards. The 100% Design Plans are expected to include the sheets as previously listed under Task 3.2. •Contract Documents and 100% Specifications. The Contract Documents include the City’s front ends (Section I, II, III, IV, and V). The 100% specifications will include Jones Edmunds Technical Specifications including Divisions 1, 2, 3, 5, 9, 11, 15, and 16 which will be inserted into City Section IVa. •An opinion of probable construction cost. c.Attend a Review Meeting to obtain and discuss the City’s comments, agree on modifications to the Submittal Documents, and discuss the Bidding and SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 6 of 12 Revised: 8/3/2021 Construction Schedule. Prepare and distribute a meeting agenda. Prepare and submit meeting minutes to attendees by e-mail. Deliverables •100% Submittal – Submit an electronic PDF version of the 100% Design specifications and plans. Submit one hard copy of the 100% specifications and plans. •100% meeting agenda and minutes. •Engineer’s Opinion of Probable Construction Cost. •City’s Summary of Comments Form. Key Assumptions •Jones Edmunds assumes one meeting is required to review the 100% submittal. Task 3.4: Bid Documents Submittal a.Incorporate the City’s previous 100% Design Review Comments and complete the design. b.Prepare the following documents: •City’s Summary of Comments Form containing responses to the City’s previous comments. •Design Plans. •Contract Documents and Specifications. •An opinion of probable construction cost. Deliverables •Submit up to three hard copies and an electronic version (i.e., CD/DVD or USB drive) containing PDFs and original file (e.g., Word and CAD) of the Bid Document Submittal. Plans are to be full sized. The Plans, Contract Documents, and Specifications will be signed, dated, and sealed. Key Assumptions •Jones Edmunds assumes no meeting is required with City staff to review the final bid documents prior to issuance for bid. IV.PERMITTING: Task 4.1: WRF Permitting Assistance Jones Edmunds will provide the following FDEP permitting assistance related to the WRF: a.Attend one pre-application meeting with the FDEP and the City. SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 7 of 12 Revised: 8/3/2021 b.Prepare the required FDEP wastewater permit application forms after the 60% design activities are completed: •62-620.910(1), Wastewater Facility or Activity Permit Application – General Information – Form 1. •62-620-910(2), Wastewater Permit Application Form 2A for Domestic Wastewater Facilities and associated permit application package, including calculations, exhibits, maps, and the drawings and specifications. •Respond to up to two Requests for Additional Information (RAI) from FDEP. Deliverables: •Jones Edmunds will prepare the FDEP meeting agenda and minutes. Jones Edmunds will prepare and submit the draft permit application package for City review. Jones Edmunds will submit one electronic copy of the fully executed permit application package to the City. Key Assumptions •Jones Edmunds will use FDEP’s standard application forms as provided on the FDEP website. •Jones Edmunds assumes one meeting per permit application and two RAIs will be sufficient to satisfy the applications. •An allowance of $500 is included in the fee estimate for the permit application fee. If any additional permits are required for the project an amendment to the scope of services and fee will be required. Task 4.2: Stormwater Permitting Assistance Jones Edmunds will also provide the following FDEP permitting assistance related to the environmental resource permit (ERP): a.Conduct an evaluation on the stormwater system including review of the existing ERP and a comparison of pre-improvement impervious areas to the post-improvement areas to determine if there is an increase or no increase in impervious area. b.Attend an ERP meeting with FDEP to discuss the existing stormwater system and future proposed improvements. c.JE will design the modifications to provide a sufficient system to accommodate the proposed improvements. d.JE will also prepare and submit an ERP permit and respond up to two RAIs from the FDEP. Deliverables: •Jones Edmunds will prepare the FDEP meeting agenda and minutes. SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 8 of 12 Revised: 8/3/2021 •Jones Edmunds will use FDEP’s standard application forms as provided on the FDEP website. •Jones Edmunds assumes one meeting per permit application and two RAIs will be sufficient to satisfy the applications. Key Assumptions •It is assumed that the project area will not impact wetlands. •An allowance of $2,000 is included in the fee estimate for the permit application fee. If any additional permits are required for the project an amendment to the scope of services and fee will be required. Task 4.3: City Building Permit a.Attend a Building Permit coordination meeting. b.Prepare and submit the application and drawings to the City building department. c.Prepare and submit a building permit amendment if required by the City. Deliverables •Jones Edmunds will electronically submit the building permit application. Key Assumptions •The General Contractor will be responsible for obtaining the Building Permit. V.BIDDING PHASE: Task 5.1: Bid Phase Services a.Prepare a Pre-Bid Meeting agenda, attend and lead Pre-Bid Meeting (the City’s Operations and Engineering staff will be in attendance), and prepare Pre-Bid Meeting minutes to be distributed by the City to all potential bidders. b.Review Requests for Information (RFIs) from bidders and issue addendum if necessary. c.Evaluate the bidders’ bid proposals and provide the City with a recommendation for award. d. Prepare and provide a conformed set of Contract Documents (drawings and specifications) to the City. Key Assumptions •Jones Edmunds assumes one pre-bid meeting for the project. •Jones Edmunds has budgeted for three RFIs and addenda. •Jones Edmunds has budgeted for five bid proposals. •ADA compliant bid documents are not included in this scope of services. SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 9 of 12 Revised: 8/3/2021 VI.CONSTRUCTION PHASE (if applicable): Task 6.1: Not Included. 3.PROJECT GOALS: The project goal is to design a replacement to the existing FFPS and force main components that are outdated and in poor condition to eliminate the potential for an on-site unauthorized discharge and provide reliable operation during a storm surge event. The outcome and benefit of the project will be to provide the City with an improved FFPS and force main that can continue to provide reliable service while being more cost effective to operate and maintain, lowering the City’s power and maintenance costs. Work products that will be developed during and at completion of this project will be provided as summarized under Tasks I and IV and include the project catalog. 4.FEES: The total cost per task and/or phase for these engineering services is provided in Attachment “A”. This price includes all labor and expenses anticipated to be incurred by Jones Edmunds & Associates, Inc. for the completion of these tasks in accordance with Professional Services Method “A” – Hourly Rate, for a fee not to exceed One hundred and fifty-five thousand, three hundred and sixty-four Dollars ($155,364.00). Permit applications fees are expected to be incurred in the amount of $2,500 for this work. Permit application fees will be paid by the consultant and invoiced to the City as a reimbursable. 5.SCHEDULE: The project is to be completed in 340 days from issuance of notice-to-proceed. The project deliverables are to be phased as follows: Kickoff Meeting 60% Design Submittal Client Review 90% Design Submittal Client Review Final (100%) Design Submittal Client Review Bid Documents Submittal Bid Phase Services 14 calendar days 75 calendar days 90 calendar days 150 calendar days 165 calendar days 210 calendar days 225 calendar days 250 calendar days 340 Calendar days SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 10 of 12 Revised: 8/3/2021 6.STAFF ASSIGNMENT: The firm’s staff assignments to this project include: Thomas W. Friedrich, BCEE, PE Project Officer / Client Services / QAQC Peter Simms, PE Senior Department Manager / QAQC David Yonge, PhD, PE Department Manager / QAQC Sean Menard, PE, CDT, ENV SP Engineer of Record/Project Manager Tracy Dayton, PE, ENV SP Stormwater Engineer Chris Makransky, EI Engineer Intern John Kramer Senior Designer Gregg Fruecht Constructability Reviews John Sobczak, PE Structural - Wekiva Engineering, Inc. Pete Hoanshelt, PE Electrical Engineer – EMI, Inc. The City’s staff assignments to this project include: Jordan Hicks, PE Project Manager Jack Sadowski East WRF Lead Operator Michael Gilliam Public Utilities Manager (Maintenance) Mike Flanigan Public Utilities Assistant Director Kervin St. Aimee Maintenance Roger Johnson Stormwater Jeremy J. Brown, PE Utilities Engineering Manager Richard G. Gardner, PE Public Utilities Director 7.CORRESPONDENCE/REPORTING PROCEDURES: Consultant’s project correspondence shall be directed to: Sean Menard with copies to David Yonge and Thomas Friedrich All City project correspondence shall be directed to: Jordan Hicks with copies to Jeremy Brown, Mike Flanigan and Richard Gardner SUPPLEMENTAL WORK ORDER East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Supplemental Work Order Page 11 of 12 Revised: 8/3/2021 8.INVOICING/FUNDING PROCEDURES: City Invoicing Code: ___3217321-530100-96214__________________________ For work performed, invoices shall be submitted monthly to: Attn: Stephanie Sansom, Division Controller City of Clearwater, Engineering Department PO Box 4748 Clearwater, Florida 33758-4748. Contingency services will be billed as incurred only after written authorization provided by the City to proceed with those services. 9.INVOICING PROCEDURES: At a minimum, in addition to the invoice amount(s) the following information shall be provided on all invoices submitted on the Work Order: 1.Purchase Order, Project and Invoice Numbers and Contract Amount. 2.The time period (begin and end date) covered by the invoice. 3.A short narrative summary of activities completed in the time period. 4.Contract billing method – Lump Sum or Hourly Rate. 5.If Lump Sum, the percent completion, amount due, previous amount earned and total earned to date for all tasks (direct costs, if any, shall be included in lump sum amount). 6.If Hourly Rate, hours, hourly rates, names of individuals being billed, amount due, previous amount earned, the percent completion, total earned to date for each task and other direct costs (receipts will be required for any single item with a cost of $50 or greater or cumulative monthly expenses greater than $100). 7.If the Work Order is funded by multiple funding codes, an itemization of tasks and invoice amounts by funding code. 10.CONSIDERATIONS: Consultant acknowledges the following: 1.The Consultant named above is required to comply with Section 119.0701, Florida Statutes, where applicable. 2.All City directives shall be provided by the City Project Manager. 3.“Alternate equals” shall not be approved until City Project Manager agrees. 4.All submittals must be accompanied by evidence each has been internally checked for QA/QC before providing to City. ATTACHMENT “A” CONSULTANT WORK ORDER – PROJECT FEES TABLE East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services JonesEdmunds & Associates, Inc 17-0048-UT City of Clearwater Consultant Work Order – Project Fees Table Page 1 of 1 Revised: 8/3/2021 CONSULTANT WORK ORDER PROJECT FEES TABLE Task Description Subconsult ant Services Labor Total 2.0 Design Phase 2.2 Progress Meeting $0.00 $2,640.00 $2,640.00 Design Phase Total: $2,640.00 3.0 Final Design Phase Plans and Specifications 3.1 60% Design Submittal $15,315.00 $24,480.00 $39,795.00 3.2 90% Design Submittal $9,860.00 $21,760.00 $31,620.00 3.3 100% Design Submittal $5,039.00 $22,950.00 $27,989.00 3.4 Bid Documents Submittal $1,260.00 $11,550.00 $12,810.00 Final Design Plans and Specifications Total: $112,214.00 4.0 Permitting Services 4.1 WRF Permitting Assistance $0.00 $9,045.00 $9,045.00 4.2 Stormwater Permitting Assistance $0.00 $9,565.00 $9,565.00 4.3 City Building Permit $0.00 $2,870.00 $2,870.00 Permitting Services Total: $21,480.00 5.0 Bid Phase Services 5.1 Bid Phase Services $650.00 $15,880.00 $16,530.00 Bid Phase Services Total: $16,530.00 SUBTOTAL, LABOR AND SUB-CONTRACTORS: $152,864.00 6.0 Permit Fees $2,500 7.0 Other Direct Costs (prints, photocopies, postage, etc.) (Not applicable to lump sum Work Orders) GRAND TOTAL: $155,364.00 ATTACHMENT “B” CONSULTANT WORK ORDER – CITY DELIVERABLES East WRF Filter Feed Pump Station & Force Main Improvements Design and Bid Phase Services Jones Edmunds & Associates, Inc 17-0048-UT City of Clearwater Consultant Work Order – City Deliverables Page 1 of 1 Revised: 8/3/2021 CONSULTANT WORK ORDER CITY DELIVERABLES 1.FORMAT: The design plans shall be compiled utilizing the following methods: 1.City of Clearwater CAD standards. 2.Datum: Horizontal and Vertical datum shall be referenced to North American Vertical Datum of 1988 (vertical) and North American Datum of 1983/90 (horizontal). The unit of measurement shall be the United States Foot. Any deviation from this datum will not be accepted unless reviewed by City of Clearwater Engineering/Geographic Technology Division. 2.DELIVERABLES: The design plans shall be produced on bond material, 24" x 36" at a scale of 1" = 20’ unless approved otherwise. Upon completion the consultant shall deliver all drawing files in digital format with all project data in Autodesk Civil 3D file format. NOTE: If approved deviation from Clearwater CAD standards are used the Consultant shall include all necessary information to aid in manipulating the drawings including either PCP, CTB file or pen schedule for plotting. The drawing file shall include only authorized fonts, shapes, line types or other attributes contained in the standard release of Autodesk, Inc. software. All block references and references contained within the drawing file shall be included. Please address any questions regarding format to Mr. Tom Mahony, at (727) 562-4762 or email address Tom.Mahony@myClearwater.com. All electronic files (including CAD and Specification files) must be delivered upon completion of project or with 100% plan submittal to City of Clearwater. GULF-TO-BAY BLVD S BAYSHORE BLVD AERIAL MAP FILTER FEEDPUMP STATION Document Path: C:\Users\Kelsey.Troyer\City of Clearwater\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\17-0048-UT Sand Filter.mxd Prepared by:Engineering DepartmentGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755www.MyClearwater.com Page: 1 of 1Aerial Flown 2021 East WRF Sand Filter FeedPump Station ImprovementsProject Number: 17-0048-UT N.T.S.Scale:KTMap Gen By:JHReviewed By:12/17/2021Date: Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#21-10094 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 6.5 SUBJECT/RECOMMENDATION: Approve a work order to Black and Veatch, for Northeast Water Reclamation Facility Clarifier Splitter Box Rehabilitation (21-0017-UT) in the amount of $201,524.00 pursuant to Request for Qualifications (RFQ) 26-19, Engineer of Record Continuing Services (EOR), and authorize the appropriate officials to execute same. (consent) SUMMARY: The Northeast Water Reclamation Facility (NEWRF) contains eight 75-foot-diameter secondary clarifiers divided into two trains (north and south; four clarifiers at each train). Within each train is a common channel and splitter box that distributes flow to each clarifier via four sluice gates. In late 2021, one of the sluice gates failed leaving it in the closed position and the concrete at another splitter box sluice gate experienced cracking and sloughing, making two clarifiers inoperable. This project will provide engineering services for the rehabilitation of the two clarifier splitter boxes (north and south) at the City’s NEWRF. The services to be provided will generally include an evaluation of options for replacement of the sluice gates for all eight clarifiers, estimation of quantity of concrete repairs needed, development of design plans and technical specifications for concrete repairs and new sluice gates, and assistance with bidding services. It is anticipated the design will be completed within five months from issuance of Notice to Proceed. APPROPRIATION CODE AND AMOUNT: 3217321-530100-96215 $201,524.00 Funds are available in capital improvement project 321-96215, Northeast Plant Upgrades , to fund this work order. Page 1 City of Clearwater Printed on 2/1/2022 Black & Veatch City of Clearwater Consultant Work Order Page 1 of 11 Revised: 10/27/2021 CONSULTANT WORK ORDER Date:12/15/21 1. PROJECT INFORMATION: Project Title:NEWRF Clarifier Splitter Boxes Rehab City Project Number:21-0017-UT City Plan Set Number:2021021 Consultant Project Number:TBD 2. SCOPE OF SERVICES: Black & Veatch (ENGINEER) will support the City of Clearwater (City) by providing engineering services for the rehabilitation of the two clarifier splitter boxes (north and south) at the City’s Northeast Water Reclamation Facility (NEWRF). The services to be provided will generally include an evaluation of options for replacement of the sluice gates for the eight clarifiers, estimation of quantity of concrete repair needed, and development of design plans and technical specifications for concrete repairs and new sluice gates. A Technical Memorandum will also be provided to memorialize the evaluation process and resulting information. Project Understanding and Background The NEWRF is a 13.5 mgd-permitted wastewater treatment plant located at 3290 SR 580 in Safety Harbor, Florida and is owned and operated by the City. The NEWRF contains eight 75-foot diameter secondary clarifiers divided into two trains (north and south; four clarifiers at each location). Wastewater is distributed to the northern four secondary clarifiers (Clarifiers Nos. 1 through 4) and the southern four secondary clarifiers (Clarifiers Nos. 5 through 8) through a channel and splitter box at each location. At the splitter box there are sluice gates that control the flow from the splitter box to each clarifier. The southern channel, splitter box, and four secondary clarifiers were constructed in 1988. The northern channel, splitter box, and four secondary clarifiers were estimated to be constructed in the 1950s. During 2021, the concrete at the splitter box gate for the influent to Clarifier No. 6 experienced cracking and sloughing. Two ENGINEER professionals joined the City and conducted a site visit on September 17, 2021 to observe the issues. Observations from the site visit included: CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 2 of 11 Revised: 10/27/2021 The four sluice gates on the southern splitter box were badly corroded. The gates appeared to be older cast iron sluice gates which rely on support from the vertical face of the splitter box wall to open and close. Concrete failure and cracking were observed around the sluice gates. Specifically, the concrete supporting the gate actuator for the flow to Clarifier No. 6 had cracked and large pieces were separated from the wall. Cracking of the concrete supporting the gate actuator for the flow to Clarifier No. 8. A small amount of cracking in the concrete supporting the gate actuator for the flow going to Clarifier No. 7. No visible cracking was observed in the concrete supporting the gate actuator for the flow going to Clarifier No. 5. Additional cracking in the influent channel flowing to the southern splitter box. In December 2021, NEWRF staff experienced a failure with the gate to Clarifier No. 2 (one of the northern four clarifiers) leaving the gate in the closed position with no way to open it, cutting off flow to that clarifier. The reason is unknown as to why the gate became stuck in that position. To help the City solve the issues they are experiencing at the NEWRF splitter boxes and provide more reliability at these areas of the plant, specific services to be performed by ENGINEER under this scope are described below. I. PRE-DESIGN PHASE: Task 1:Project Kickoff and Data Collection Kickoff Meeting ENGINEER will lead the project Kickoff Meeting, including development and distribution of agenda and meeting minutes. Discussions at the Kickoff Meeting will include roles and responsibilities, scope, schedule, deliverables, budget, quality plan, assumptions, and confirmation of the City’s goals for the project. The Kickoff Meeting will be conducted virtually and attended by 3 ENGINEER professionals. Data Collection ENGINEER will review available information and September 17, 2021 site visit field notes and then will develop and submit a formal data request to the City for any additional information that would be useful in the evaluation and design. ENGINEER will review data as it is received and will organize it in the document filing system, ProjectWise. ENGINEER will maintain an organized log of data requested and received to facilitate tracking of the data requested. CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 3 of 11 Revised: 10/27/2021 II. DESIGN PHASE: Task 2:Rehab Evaluation and Design Sluice Gate Evaluation ENGINEER will perform an evaluation of the sluice gates utilized at the City’s Marshall St. Water Reclamation Facility (MSWRF), the sluice gates utilized at the NEWRF northern and southern secondary clarifiers, and alternative gates available from manufacturers such as Fontaine Gate, Whipps, and RW Gate. A summary of this evaluation will be included in the Technical Memorandum (described below). Site Visit ENGINEER will perform two half-day site visits to observe the concrete cracks within the influent channels and splitter boxes, as indicated in Figure 1 (mark-up of the NEWRF 1988 record drawings). The highlighted areas indicate the project’s extents (green for northern area, yellow for southern area). Figure 1. Northeast WRF Extents of Project ENGINEER will take photographs, record the estimated crack quantities (e.g. linear feet) and locations, and gather any other information about the existing facilities that are related to this evaluation and design. While out of service, vacated of contents, and pressure cleaned is preferred, these four zones (influent channel and splitter box of each zone – northern and southern) may be in operation at the time of the site visit so in any case, ENGINEER will observe and quantify cracks to the extent safely and feasibly visible. CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 4 of 11 Revised: 10/27/2021 ENGINEER will prepare a safety plan prior to arriving on site. Two ENGINEER professionals will perform each site visit. A summary of the site visits will be included in the Technical Memorandum (described below). Estimation of Crack Quantities Building upon information gathered during the site visits and performing a desktop analysis, ENGINEER will quantify the crack occurrences within the influent channels and splitter boxes that are shown in Figure 1, back to the isolation gates for both the northern and southern region. If any of the structures are in operation at the time of quantification, ENGINEER will assume a visible crack spans the entire vertical depth of the structure on which it is found. ENGINEER will quantify the total length of crack repair. The estimated crack quantities will be included in the Technical Memorandum (described below). Permitting This project is not expected to require a Florida Department of Environmental Protection (FDEP) or City/ County Building Department permit as these activities could be considered routine maintenance rather than new construction. Technical Memorandum In lieu of a Preliminary Design Report or a 30% design submittal, ENGINEER will prepare a brief Technical Memorandum to present the findings and conclusions that result from the sluice gate evaluation, site visits, and estimation of crack quantities. Included in the Technical Memorandum will be ENGINEER’s recommendation on the sluice gate model to be installed at the eight secondary clarifiers (four north, four south), assuming that the two splitter boxes are dimensionally similar and the structural configuration allows the same model to be used in both locations. If during the design phase that is found to not be the case, ENGINEER will recommend the sluice gate model for the northern four clarifiers and a different model for the southern four clarifiers. It is anticipated that all eight gates will be the same type of gate, perhaps only varying because of dimensional differences. The Technical Memorandum will also discuss the estimated quantities of cracks to be repaired by pressure injection of epoxy and the concrete repair in the splitter box that has spalled or is cracked to the extent that it is no longer structurally sound and should be removed and replaced. A significant amount of concrete repair work (excluding pressure injection of cracks) is not anticipated to be required. A table of contents list of anticipated technical specifications and one concept drawing will also be included in the Technical Memorandum. Following preparation of the Draft Technical Memorandum, an internal technical quality review will occur as well as an editorial review for proofreading and formatting. ENGINEER will then submit the Draft Technical Memorandum (in MS Word format) to the City for CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 5 of 11 Revised: 10/27/2021 review and comment. ENGINEER will meet with the City, address the City’s comments, and then submit a Final Technical Memorandum (in PDF format) with the Comment Summary Form (in Word format). Detailed Design Documents ENGINEER will develop drawings and technical specifications for the: Replacement of the eight sluice gates and gate mounts located in the northern and southern splitter boxes Concrete repairs design Epoxy pressure injection of cracks, and Protective coatings to be applied to the interior of the splitter boxes and the adjacent influent channels back to the reaeration basins. Specifications will be prepared utilizing ENGINEER’s technical specifications and drawings will be prepared using ENGINEER’s CAD standards. ENGINEER will provide the City with a list (or example files) of the standards used. ENGINEER’s standard details will be used unless there is an existing City standard detail that is similar then that one will be used and modified by ENGINEER as needed. It is assumed that the City will provide the front- end specifications. ENGINEER will submit the drawings and specifications (in PDF and Word format, respectively) to the City for review and comment at the 60% and 90% design milestones. Given the small scope of this project, ENGINEER will submit 60%, 90%, and 100% (Final, Signed and Sealed) drawings and specifications. ENGINEER will meet with the City and address the City’s comments for the 60% and 90% design documents, and the 100% is not budgeted to have a round of City comments. Construction documents will be prepared to support the selection of a single construction contractor on a competitive bid basis. It is understood that the City prefers for the equipment and materials to be included in the Contractor’s package and to not be purchased directly by the City. It is assumed that the City will prepare the bid packages and advertise for bid. The following is the anticipated list of drawings for this project: Sheet Discipline Title 1 G-01 General Cover Sheet & Index 2 G-02 General Legends & Abbreviations 3 C-01 Civil General Notes & Site Plan 4 S-01 Structural Demolition & Splitter Box Rehabilitation 5 S-02 Structural Concrete Repairs - North 6 S-03 Structural Concrete Repairs - South 7 M-01 Mechanical Sluice Gates Replacement CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 6 of 11 Revised: 10/27/2021 ENGINEER will prepare the Engineer’s OPCC for the upgrades outlined this scope and will submit the OPCCs within two weeks after the 60% and 90% design deliverables are submitted. The 60% OPCC will be Association for the Advancement of Cost Engineering International (AACEI) Class 4, the 90% OPCC will be AACEI Class 3. Internal quality reviews for the design are included in this task. III. FINAL DESIGN PHASE: Refer to Task 2. IV. BIDDING PHASE: Task 3:Bid Phase Services It is assumed that the City will advertise the project for bid. ENGINEER will provide bidding assistance services which include: Attendance of the pre-bid meeting (led by City) Site visit coordination with City Respond to questions from bidders Prepare content for up to 4 addenda for issuance by City’s Procurement Prepare Construction Issue documents incorporating any changes made during bidding through addenda. Two half size hard copies of the drawings and two hard copies of the technical specifications will be provided for the City's use. Electronic files in PDF format will also be submitted. Prepare the bid tabulation Perform bid evaluations Check references Provide a recommendation letter for the selected bidder V. CONSTRUCTION PHASE: Not applicable. Task 4: Project Management and Administration CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 7 of 11 Revised: 10/27/2021 ENGINEER will perform general administrative duties associated with the project including project set-up, resource management, Quality Assurance/Quality Control Plan development, work progress monitoring, scheduling, budget monitoring and controlling, general correspondence, office administration, invoicing, and monthly progress reports submitted with invoices. ENGINEER will maintain an accurate project documentation, filing, and project cost accounting system throughout the project. ENGINEER will maintain continuous control over the quality of all its work efforts. This will include oversight and review of work products by the lead technical engineer, estimators, project manager, and other staff. The time for quality reviews is included in their respective Tasks 1 through 4 budgets. This task covers project management and administration-related activities for the entire Work Order. 3. PROJECT GOALS: The primary goals of this project are to assist the City in repairing the sluice gates, splitter boxes, and influent channels associated with the eight secondary clarifiers at the NEWRF. Task 1 Deliverables: Kickoff Meeting agenda and minutes, data tracker log. Task 2 Deliverables: Technical Memorandum (Draft and Final), 30%, 90%, 100% design drawings and technical specifications, 30% and 90% OPCCs. Task 3 Deliverables: Responses to bidders’ questions, information for up to 2 addenda, bid tabulation, recommendation letter. Task 4 Deliverables: Construction Issue documents (electronic and hard copies), Preconstruction Conference meeting minutes, field notes for site visit observations, submittal responses and tracker list, responses for RFIs, progress meeting minutes, record drawings, comments on pay applications. Task 5 Deliverables: Project schedule, monthly progress reports. 4. FEES: See Attachment “A”. This price includes all labor and expenses anticipated to be incurred by Black & Veatch for the completion of these tasks in accordance with Professional Services Method “A” – Hourly Rate, for a fee not to exceed Two Hundred One Thousand, Five Hundred Twenty- Four Dollars ($201,524.00). No permit costs are anticipated or included for this project. CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 8 of 11 Revised: 10/27/2021 5. SCHEDULE: The design phase of the project is to be completed in 5 months from issuance of notice- to-proceed (NTP). The bid phase duration may vary. The project deliverables are to be phased as follows: Task Deliverable/ Milestone Weeks Following NTP Notice to Proceed (NTP) 1 Project Kickoff Meeting 2 2 Draft Technical Memorandum 8 2 City Review + Comment Review Meeting (2 weeks)10 2 Final Technical Memorandum 12 2 60% Drawings and Technical Specifications 12 2 City Review + Comment Review Meeting (2 weeks)12 2 90% Drawings and Technical Specifications 16 2 City Review + Comment Review Meeting (2 weeks)18 2 100% Drawings and Technical Specifications 22 3 Bid Advertisement Depends on City Procurement’s Schedule 5 Project Schedule (Gantt Chart)2 5 Monthly Progress Reports Monthly 6. STAFF ASSIGNMENT: The City’s staff assignments to this project include: Jordan Hicks, P.E.Project Manager Richard Gardner, P.E.Public Utilities Director Michael Flanigan Public Utilities Assistant Director Jeremy Brown, P.E. Cathy Borden Engineering Manager, Utilities NEWRF Chief Water Plant Operator Glenn Daniel Public Utilities WWCS, WD, WP Manager Kervin St. Aimie Public Utilities Assistant Maintenance Manager Michael Gilliam Public Utilities Infrastructure Maintenance Manager TBD Public Utilities WET Manager TBD Public Utilities Assistant Manager CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 9 of 11 Revised: 10/27/2021 The ENGINEER’s staff assignments to this project include: Rafael E. Frias III, P.E.Associate Vice President Andy Westfall, P.E., ENV SP Client Services Director Rebecca Oliva, P.E., BCEE, ENV SP, PMP Project Manager Brad Vanlandingham, P.E.Structural Lead Engineer Zachary Smierciak, E.I.Staff Engineer 7. CORRESPONDENCE/REPORTING PROCEDURES: Consultant’s project correspondence shall be directed to: Rebecca Oliva with copies to Brad Vanlandingham and Zach Smierciak. All City project correspondence shall be directed to: Jordan Hicks with copies to Richard Gardner, Michael Flanigan, and Jeremy Brown. 8. INVOICING/FUNDING PROCEDURES: City Invoicing Code: __3217321-530100-96215_____________ For work performed, invoices shall be submitted monthly to: ATTN: Stephanie Sansom, Division Controller CITY OF CLEARWATER, ENGINEERING DEPARTMENT PO BOX 4748 CLEARWATER, FLORIDA 33758-4748 Contingency services will be billed as incurred only after written authorization provided by the City to proceed with those services. 9. INVOICING PROCEDURES: At a minimum, in addition to the invoice amount(s) the following information shall be provided on all invoices submitted on the Work Order: 1. Purchase Order, Project and Invoice Numbers and Contract Amount. 2. The time period (begin and end date) covered by the invoice. 3. A short narrative summary of activities completed in the time period. 4. Contract billing method – Lump Sum or Hourly Rate. 5. If Lump Sum, the percent completion, amount due, previous amount earned and total earned to date for all tasks (direct costs, if any, shall be included in lump sum amount). CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 10 of 11 Revised: 10/27/2021 6. If Hourly Rate, hours, hourly rates, names of individuals being billed, amount due, previous amount earned, the percent completion, total earned to date for each task and other direct costs (receipts will be required for any single item with a cost of $50 or greater or cumulative monthly expenses greater than $100). 7. If the Work Order is funded by multiple funding codes, an itemization of tasks and invoice amounts by funding code. 10. CONSIDERATIONS: Consultant acknowledges the following: 1. The Consultant named above is required to comply with Section 119.0701, Florida Statutes, where applicable. 2. All City directives shall be provided by the City Project Manager. 3. “Alternate equals” shall not be approved until City Project Manager agrees. 4. All submittals must be accompanied by evidence each has been internally checked for QA/QC before providing to City. 5. Consultants/Contractors are not permitted to use City-owned equipment (i.e. sampling equipment, etc.). 6. Documents posted on City website must be ADA accessible. 11. ADDITIONAL CONSIDERATIONS: All work orders should include considerations for the following: 1. Sea Level Rise and Flood Resilience, as applicable. 2. Submittal of a Critical Path Method (CPM) Schedule(s). 3. Submittal of a Project Catalog with the following items, as appropriate: a. Data requests, assumptions, critical correspondence, meeting agenda, sign-in sheets, meeting minutes, document comment-response log(s), technical memorandum/reports, addenda, progress reports, regulatory correspondence, and other project-related documents. b. If construction project, also include design plans, conformed plans, change orders, field orders, RFIs, work change directives, addenda, progress reports, shop drawing and progress submittals, as-builts, record drawings, and other project-related documents such as O&M manuals and warranty information. c. At the conclusion of the project, ENGINEER will combine this information into a Project Catalog and submit to the City for review and comment. 4. Arc Flash labeling requirements: a. All electrical designs and construction shall adhere to NFPA 70 E “Standard for Electrical Safety in the Workplace”. CONSULTANT WORK ORDER NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order Page 11 of 11 Revised: 10/27/2021 b. Updated calculations of Fault and Arc Flash, and provisions for new or updated Arc Flash equipment labeling shall be included in the contract documents. 12. SPECIAL CONSIDERATIONS: 1. The weather/ season may impact the suitability of the construction to take place. The City communicated that the dry season of December - January is preferred. 2. ENGINEER consulted with a sluice gate vendor and they indicated that they post a 3 to 4-week lead time for submittals and 18 to 20 weeks for fabrication and delivery following submittal approval. 3. The amount of time to procure the gates will drive the duration of the construction. 4. The duration of the bid phase is to be determined by City Procurement. 13. SIGNATURES: PREPARED BY: APPROVED BY: Rafael E. Frias III, P.E. Tara Kivett, P.E. Associate Vice President City Engineer Black & Veatch City of Clearwater Date Date 12/21/2021 ATTACHMENT “A” CONSULTANT WORK ORDER – PROJECT FEES TABLE NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order – Project Fees Table Page 1 of 1 Revised: 10/27/2021 CONSULTANT WORK ORDER PROJECT FEES TABLE Task*Description Subconsultant Services Labor Total Pre-Design & Design 1 Project Kickoff and Data Collection $0 $4,944 $4,944 2 Rehab Evaluation and Design $0 $145,188 $145,188 4 Project Management and Administration $0 $11,576 $11,576 Pre-Design & Design Total:$161,708 3 Bid Phase Services Bid Phase Services $0 $19,696 $19,696 Bid Phase Services Total:$19,696 SUBTOTAL, LABOR AND SUB-CONTRACTORS:$181,404 6 Other Direct Costs (prints, photocopies, postage, etc.) (Not applicable to lump sum Work Orders) $1,800 Permit Fees $0 SUBTOTAL, WITHOUT CONTINGENCY:$183,204 7 Contingency (10%)$18,320 GRAND TOTAL:$201,524 *Task V is not included in this Work Order but is reserved for Construction Phase Services, if needed in the future. ATTACHMENT “B” CONSULTANT WORK ORDER – CITY DELIVERABLES NEWRF Clarifier Splitter Box Upgrades Black & Veatch 21-0017-UT City of Clearwater Consultant Work Order – City Deliverables Page 1 of 1 Revised: 10/27/2021 CONSULTANT WORK ORDER CITY DELIVERABLES 1. FORMAT: The design plans shall be compiled utilizing the following methods: 1. ENGINEER CAD standards, which has been approved by the City PM. 2. Datum: Horizontal and Vertical datum shall be referenced to North American Vertical Datum of 1988 (vertical) and North American Datum of 1983/90 (horizontal). The unit of measurement shall be the United States Foot. Any deviation from this datum will not be accepted unless reviewed by City of Clearwater Engineering/Geographic Technology Division. 2. DELIVERABLES: The design plans will be produced at 22” x 34” for true half-size if printed on 11” x 17” size paper. Upon completion the consultant shall deliver all drawing files in digital format with all project data in Autodesk Civil 3D file format. NOTE: If approved deviation from Clearwater CAD standards are used the ENGINEER shall include all necessary information to aid in manipulating the drawings including either PCP, CTB file or pen schedule for plotting. The drawing file shall include only authorized fonts, shapes, line types or other attributes contained in the standard release of Autodesk, Inc. software. All block references and references contained within the drawing file shall be included. Please address any questions regarding format to Mr. Tom Mahony, at (727) 562-4762 or email address Tom.Mahony@myClearwater.com. All electronic files (including CAD and Specification files) must be delivered upon completion of project or with 100% plan submittal to City of Clearwater. SR 580 AERIAL MAP Document Path: C:\Users\Kelsey.Troyer\City of Clearwater\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\21-0017-UT NE WRF Clarifier Gates.mxd Prepared by:Engineering DepartmentGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755www.MyClearwater.com Page: 1 of 1Aerial Flown 2021 Northeast Water Reclamation FacilityClarifier Splitter Box RehabProject Number: 21-0017-UT N.T.S.Scale:KTMap Gen By:JHReviewed By:1/12/2022Date: CCLLAARRIIFFIIEERR, SSPLITTER BBOOXX,, && SSLLUUIICCEE GGAATTEESS Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0017 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 6.6 SUBJECT/RECOMMENDATION: Approve a purchase order to T2 Systems, Inc., of Indianapolis, IN, for the purchase of License Plate Recognition (LPR) equipment in the amount of $167,597.39 pursuant to Clearwater Code of Ordinances Sections 2.563 (1)(c), Piggyback, and 2.563 (1)(d), non-competitive purchase, and authorize the appropriate officials to execute same. (consent) SUMMARY: The Parking Division requests authorization to purchase four License Plate Reader (LPR) systems from T2 Systems, Inc. These LPR’s use camera technology to extract license plate information quickly and accurately, using infrared illuminators or ambient lighting, to help identify parking violations. The LPR’s will allow the operator to check hundreds of vehicles per minute while the enforcement vehicle is in motion, which improves efficiency, speeds workflow, and improves safety for the operator as they don’t need to walk amongst vehicles as frequently. This contract is to replace and expand the existing system and includes equipment, hardware, software, hard installation in city vehicles, subscription, and services. The reads captured by Genetec LPR systems will be made available to the Clearwater Police Department for their public safety and law enforcement needs. The purchase order includes subscriptions, services, and hardware in an amount of $147,145.01, procured as a piggyback off Sourcewell Contract 080321-TSI, Parking Management Systems with Related Equipment, Supplies and Services, valid through October 7, 2025, pursuant to Section 2.563(1)(c) of the Clearwater Code of Ordinances. Purchase order also includes implementation and shipping fees in the amount of $8,000.00, procured as a non-competitive purchase pursuant to Section 2.563 (1)(d) of the Clearwater Code of Ordinances. These fees are necessary to cover the estimated freight charges of $1,000.00 to have the equipment delivered and $7,000.00 to fund the programming and technical work to integrate the new equipment with Clearwater’s existing parking permit and payment systems vendors. To have a different company supply these services would be impractical pursuant to the code since T2 is supplying the equipment and is ultimately responsible for proper integration. The purchase of three years of preventative maintenance coverage in an amount of $12,452.38 will be procured as a non-competitive purchase pursuant to Section 2.563 (1)(d) of the Clearwater Code of Ordinances. To have a different company supply this coverage would be impractical pursuant to the code as T2 partners with ComSonics for the integration, installation, and maintenance of this project. Work performed by non-Genetec trained technicians’ risks voiding the factory warranty and could possibly affect the function and ability to support the LPR solution. APPROPRIATION CODE AND AMOUNT: Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0017 ENPK180002-ACQ-EQ>5K $167,597.39 Funds are available in Capital Improvement Project ENPK180002, Parking Lot Improvements, to fund the purchase. Page 2 City of Clearwater Printed on 2/1/2022 Fixed-Mobile LPR Solution Addendum THIS FIXED-MOBILE LPR SOLUTION ADDENDUM GOVERNS THE PROVISION AND USE OF THE FIXED-MOBILE LICENSE PLATE RECOGNITION (LPR) SOLUTION AND SERVICES PURCHASED BY CITY OF CLEARWATER (“CUSTOMER”) FROM T2 SYSTEMS, INC. (“T2 SYSTEMS”). 1. BACKGROUND. Customer and United Public Safety, Inc. have entered into a Service Agreement (“Agreement”). This Addendum is incorporated into and subject to the terms of the Agreement and the terms of the Agreement are incorporated herein. To the extent of any conflict between the terms of this Addendum and the Agreement, the terms of the Addendum shall control. 2. DEFINITIONS. In this Addendum: (a) “Addendum” means this Fixed-Mobile LPR Solution Addendum. (b) “Addendum Services” means the provision of access to the Fixed-Mobile LPR solution by T2 Systems and/or any additional services provided under this Addendum. (c) "Agreement" means the Master Customer Agreement. (d) “Fixed-Mobile LPR” means the hardware and software mobile license plate recognition solution provided by T2 System under this Addendum. (e) “Effective Date” means the date set forth below as the executed date. (f) “Site” means (TBD location) within the City of Clearwater. All other terms defined in this Addendum shall have the meanings ascribed thereto. Capitalized terms used in this Addendum that are not otherwise defined in this Addendum have the meaning set forth in the Agreement. 3. APPENDICES. The Appendices below are hereby incorporated into and made a part of this Addendum. In interpreting this Addendum and resolving any ambiguities, the main body of this Addendum shall control over the Appendices. Each reference to T2 in the Appendices shall be deemed to mean T2 Systems, Inc. Appendix A – Scope of Work Appendix B – Testing and Acceptance Appendix C – Fixed-Mobile LPR Warranty 4. SCOPE OF WORK. T2 Systems shall be responsible for the installation and maintenance of the Fixed- Mobile LPR solution at the Site as described in the Scope of Work document attached hereto as Appendix A and incorporated herein. T2 Systems will provide the installation services and Products in accordance with the project schedule, performance requirements and specifications set forth in Appendix A. T2 Systems and Customer shall each appoint a Project Manager who shall work together to coordinate, supervise, and manage the Scope of Work and the project schedule for the duration of the project. 5. PURCHASE & ACCEPTANCE. T2 Systems shall provide to Customer all Products required for the Fixed- Mobile LPR solution and installation services as set out on the Quote. Customer shall inspect or test all Products upon installation in accordance with the testing and acceptance criteria set out in Appendix B. Customer shall be deemed to have effected final acceptance of the Products at the earliest of: (a) the fifth (5th) day after the date of installation unless written notice is received by T2 Systems before such day; or, (b) the date when the Products are used or otherwise placed in commercial operation. 6. QUOTES & PAYMENTS. Unless otherwise specified on the Quote, all amounts payable hereunder shall be due to T2 Systems within thirty (30) days of invoice date, and Customer agrees to pay for the Products in accordance with the payment schedule defined in Appendix A. Upon activation of the Fixed-Mobile LPR - 2 - software, subscription fees and warranty shall be payable annually in advance. All prices shown are net, and in addition to the price of goods, Customer shall pay all expenses including taxes, insurance, freight, and warehousing. All prices quoted are valid for ninety (90) days and are exclusive of taxes. T2 Systems will increase the subscription fees and any additional agreed upon fee by five percent (5%) percent per year. 7. TITLE & RISK OF LOSS. Title in the goods shall remain with T2 Systems until such goods have been paid for in full. Customer shall ensure that the goods are insured against “all risks” from the time the goods are placed in the possession of the carrier for shipment to Customer, and continuously thereafter until all amounts due to T2 Systems are paid in full. 8. SOFTWARE. Subject to the payment of the subscription fees as set out in the Quote, and provided that the Customer is not in breach of its obligations under this Addendum or the Agreement, T2 Systems hereby grants to the Customer, and the Customer accepts from T2 Systems, a non-exclusive, non- transferable, fully paid, royalty free, license to use of the Fixed-Mobile LPR software (“Software”) and related documentation. The Customer will restrict access to the Software to its employees and contractors who require access in connection with the Customer’s use of the Fixed-Mobile LPR solution. Use of the Software shall be solely in accordance with the documentation, this Addendum, the Agreement, and such reasonable instructions as T2 Systems may provide from time to time. The Customer agrees that it will not use the Software in connection with any equipment, system or website not supplied by T2 Systems, or for any illegal purposes, or in any manner that could damage, disable, overburden, or impair the T2 Systems’ systems or interfere with the ability of any other party to use T2 Systems’ services. 9. WIRELESS DATA SERVICES. If purchased by Customer, T2 will provide the Wireless Data Services, supplied by T2’s underlying third party wireless data services carrier, to Customer. Customer acknowledges and agrees that (i) Customer has no contractual relationship with the third-party wireless data services carrier, (ii) Customer is not a third-party beneficiary of any agreement between T2 and the carrier, and (iii) that the wireless data services carrier shall have no liability of any kind whatsoever to Customer, or any party deriving rights through Customer, whether for breach of contract, warranty, negligence, strict liability, tort, or otherwise. (a) Customer shall use the Wireless Data Services only in connection with the Addendum Services identified in the Quote(s). (b) Customer agrees that it will at all times comply with and abide by all terms and conditions established by T2 for the use of and access to the Wireless Data Services, and acknowledges that the Wireless Data Services may be restricted or cancelled by T2 or the underlying data services carrier if there is a reasonable suspicion of abuse or fraudulent use of the services. (c) Customer may not resell the Wireless Data Services to any other person(s). (d) Customer has no property right in any wireless number assigned to it in connection with the Wireless Data Services, and understands that such number can be changed. (e) Customer will provide T2 with prompt notice of any suspected abuse or fraudulent use of the Wireless Data Services of which it becomes aware. 10. WARRANTY. Subject to the disclaimers and limitations in the Agreement, T2 warrants that (a) title to the hardware sold shall be free from any encumbrance, and that the goods will conform to the description contained on T2 Systems’ invoice, (b) the Fixed-Mobile LPR Software will substantially conform to the specification as set out in the Documentation as revised by T2 Systems from time to time, (c) the installation services will be rendered in accordance with the customary professional standards prevailing for the type of work performed by professionally trained T2 Systems personnel or subcontractors. T2 - 3 - Systems will provide warranty services in accordance with the Fixed-Mobile LPR Warranty document attached hereto as Appendix C. 11. TERMINATION. (a) Either party may terminate this Addendum without cause by written notice to the other party, which termination shall be effective as of the last day of the calendar month following the month in which notice of termination is received. Customer shall be liable for the remainder of the unpaid balance of the current annual Software subscription fee for that year and such fees shall, at T2 System’s option, become immediately due and payable; (b) Either party may terminate this Addendum if the other party breaches any material obligation under this Addendum, and fails to remedy such breach with thirty (30) days of receipt of notice from the non-breaching party; (c) Without limiting the foregoing, either Party may terminate this Addendum on the same basis as set forth in Section 12(d) of the Agreement. 12. ENTIRE AGREEMENT. This Addendum (including all Appendices and Quote(s)) and the Agreement comprise the entire understanding and agreement between parties regarding the Fixed-Mobile LPR solution and supersedes all prior written and oral agreements, purchase orders, representations, understandings, promises, descriptions, or other communications between the parties regarding the Fixed-Mobile LPR solution. Executed this ___ day of January, 2021. T2 SYSTEMS, INC. Per: ______________________________ Name: Joe Weiler Title: VP, Sales Operations CITY OF CLEARWATER Per: ________________________________ Name: ______________________________ Title: ______________________________ - 4 - APPENDIX A SCOPE OF WORK STATEMENT OF WORK City of Clearwater, Florida Sales Manager Shawndrée Billingsley Sales Engineer Created Date 11/23/2021 SOW Expiration Date 01/21/2022 Customer Number 4080 Referenced Quote Number Q-21367 - 5 - INTRODUCTION T2 Systems, Inc. (T2) has been engaged to partner with City of Clearwater, Florida (“Customer”), to implement Mobile LPR (“Solution”). This Statement of Work (SOW) outlines the general scope, level of effort, and associated responsibilities required to implement the quoted Solution. The active participation by both T2 and Customer project teams is crucial to the process, as deliverables are time sensitive and require task coordination and completion by multiple resources. Project Term The parties anticipate that T2’s Services will begin on April 1, 2022 ("Start Date") and the parties estimate that services will be completed by July 1, 2022 ("End Date"). The Start Date or End Date are only valid if this document is executed by Expiration Date on the cover page. The project timelines may be extended due to delays in executing this SOW, availability of required Hardware and Software, availability of Customer or T2 personnel, fulfillment of Customer responsibilities or changes to the project scope or functional specification. In addition, any schedule or scope changes due to the Customer not meeting the agreed deliverables will initiate the Change Management process described below and may result in additional fees. Project Overview T2, is pleased to provide the SOW as part of this fixed bid estimate. T2 will agree on a timeline based on the project deliverables found within the Scope Statement addendum to this SOW. During the project T2 will take reasonable endeavors to incorporate any requests from the Customer during the project. Customer recognizes that such requests may alter the estimates provided and any requests that are outside of the scope of what is discussed in the requirements sessions will be proposed as a change order. Both parties will endeavor to manage the use of each other’s time in the most effective way. This Statement of Work, along with the scope statement appendices covers what was documented and agreed to be implemented during the sales process. It does not cover perceptions or assumptions based on conversations, written or solution demonstrations that took place outside of the process. Project Management T2 and Customer will each appoint a Project Manager, prior to beginning any portion of the services covered under this SOW, who will be responsible for T2’s project management responsibilities. The Project Managers will work with internal T2 and Customer resources to review project scope, resources, timelines and deliver the project scope outlined in this SOW. The T2 Project Manager will be the Customer’s single point of contact and manage all activities on the project, and alternatively the Customer Project Manager will be the main point of contact for T2 resources. T2 Responsibilities 1. Provide appropriate knowledge transfer and guidance such that Customer can effectively carry out your project responsibilities. 2. T2 Systems will work with Customer to design an initial project plan. T2 will be responsible to manage and maintain the T2 project plan and communicate major milestones. 3. Provide initial and ongoing documentation from any required design workshops, testing scripts, implementation guidelines, and other project collateral necessary to implement and support the product. - 6 - 4. Management of all required T2 Systems resources allocated and tasks assigned to the project. 5. T2 Systems will be responsible for writing and distributing documentation specific to Customer’s implementation and business processes as they relate to the Solution. 6. Additional tasks and responsibilities as outlined in the scope addendum. Customer Responsibilities 1. Communicate business processes to T2 Systems during requirement workshops. 2. Provide an adequate project team and access to all necessary personnel including but not limited to end users, Directors, Managers, IT staff, and other Stakeholders. 3. Follow and adhere to T2 implementation methodology. 4. Provide expertise on any existing systems and infrastructure to facilitate easy creation and modifications. 5. Manage and maintain their internal project plan. T2 will work with Customer to design an initial unified project plan. 6. Maintain documentation generated from this project. 7. In a reasonable and timely manner, complete any acceptance testing and formal deliverable sign-off. 8. Assist in writing of any required acceptance testing scripts and plans. 9. Complete on-demand training classes available in the Training section of the T2 Online Community. 10. Additional tasks and responsibilities as outlined in the scope addendum. Project Assumptions  Customer will be responsible to manage and maintain your own internal project plan and adhere to mutually accepted project deliverables and deadlines. The project timelines, deliverables, and scope may be adjusted if the Customer fails to meet or requests changes to these requirements. As a result, the Change Management process will be initiated, which may result in additional costs and reengagement fees.  Software configuration requirements will primarily be discussed and implemented remotely via web meetings and conference calls. All post-deployment support will be performed remotely, unless additional on-site support is defined and agreed to in the contract and as part of this Statement of Work and supporting documents.  Any changes to core Solution functionality identified during the implementation will go through a software change request process for requesting T2 custom development quote, which may impact project timeline. If approved, any new custom development functionality will be addressed through the Change Management process.  All attempts will be made by both Customer and T2 to continue under the original scope of the project as defined in this Statement of Work and supporting documents. Change Management Process The Change Management Process covers changes to the Project including scope, schedule, and deliverables during the project timeline covered by this SOW. In the event that either party identifies a requirement out of scope or an approach to a requirement that is greater than the originally planned scope, the issue should be raised to the Project Managers to determine if:  The requirement is a simple change and falls within the current plan, but may impact a change to timeline or priority  The requirement is significant enough to warrant a de-scoping of other requirement(s) in exchange for the newly identified requirement  The requirement is both critical and significant enough to result in a Change Order In all cases, any change to a requirement will be documented in a Change Order. The Change Order will describe the change, the reason for the change, impacts to the planned scope, timeline and/or resources and will be subject to financial penalties and additional fees for the documented Change Request. In the event that the scope changes, the Customer will be notified in advance and must provide written approval - 7 - (via a signed Change Order) to proceed. Change Orders will be invoiced based on the payment terms described in this Change Order. The new scope will not proceed until the Change Order is executed. Travel & Expenses Reasonable travel and out-of-pocket expenses will be invoiced separately (including state sales tax). Any travel that is required beyond that specified in the Quote will require written approval from the Customer, and such travel will be invoiced accordingly. If no travel expenses have been included as part of this Statement of Work any requested or needed travel will require written approval from the Customer’s project’s Executive Sponsors or Project Manager before scheduling. Standard Billing Terms The following billing schedule will be used for the Solution payment including travel & expenses as identified on the Quote. Genetec LPR Billing Terms:  Total value of milestone billing applicable subscriptions, hardware, services, and shipping = $167,597.39 o 50% of subscriptions, hardware, services, and shipping will be invoiced at the time booking = $83,798.70 o 40% of subscriptions, hardware, services, and shipping will be invoiced at the completion of 3rd party work = $67,038.96 o Final 10% of subscriptions, hardware, services, and shipping will be invoiced at full project completion and Customer acceptance including any balance remaining = $16,759.74 o Travel is invoiced on actuals upon project completion - 8 - T2/UPSAFETY SCOPE OF WORK Purpose This scope of work will include the installation of AutoVu Mobile License Plate (LPR) system, along with United Public Safety (“T2/UPsafety”), wholly owned by T2 Systems. AutoVu LPR Integration is designed to allow permit and scofflaw data to be transmitted to AutoVu servers. This data is then used by the AutoVu Patroller application to determine which plates should be returned as hits to be enforced. Once a hit is enforced in Patroller, the officer in the vehicle is notified and can issue a ticket. A copy of the ticket is printed and is also sent to the UPsafety Cloud backend application. This document provides the standard configuration and setup of this interface. Any deviations from this may require additional development and/or cost. Required Information Provided by Customer The following information must be provided to T2/UPsafety before the engagement begins in order to ensure a successful implementation: 1) An identified resource that will be the main contact and will support all aspects of the project, including answering questions, completing testing, and providing signoff of the working equipment and interfaces. 2) An identified resource that will be the owner of this interface once it is live. 3) T2 Subcontractor assumes that the Customer will provide access to an internal IT representative for data connection support. 4) Due to the nature of electronic equipment installations, T2/Subcontractor assumes that the Customer will provide up to 2 garage bays for the installation. 5) Customer needs to ensure proper amount of mounting space is available in each vehicle. If proper space is not available, T2/Subcontractor will work with the agency to relocate any equipment and will charge a base rate of $75.00 per hour for this service with a minimum of 2 hours plus applicable travel and expenses. 6) A definition of the scofflaw list that will be exported from the UPsafety Cloud application to AutoVu and a schedule for how often to run this. 7) The permit database will be sent in real-time to Genetec. Customer must configure permit zones in the UPsafety Cloud that match the Parking Areas in AutoVu. If this is not possible, additional hours and cost may be necessary. Services Description Mobile LPR Installation 1) T2/Subcontractor will install the mobile AutoVu system in accordance with manufacturers recommended installation guidelines. When specifics for installation are not available from manufacturer, T2/Subcontractor will employ best practices for installation. 2) The Control unit will be mounted within the Customer’s vehicles. The unit will require approximately 15”x20” of mounting space. 3) T2/Subcontractor will not be responsible for relocating equipment to make space available. 4) Cameras will be mounted in one of three configurations unless specified on the quote. 5) Network interface cable will be routed from the trunk along acceptable routes into the passenger - 9 - compartment and then under trim along the passenger side of the vehicle to get to the Mobile Data Computer at the front of the vehicle. 6) All wiring/cabling will be routed through grommets when necessary and/or will be dressed appropriately when exposed. All electrical connections will be made using solder and heat shrink when applicable. 7) Power wiring will be routed according to best practices to a power distribution unit (PDU) either in the trunk or console. If connections are not available at the PDU or console, power wiring will be connected at the battery for 12V constant and ground and at the ignition harness for ignition sense. 8) Installation diagrams and specifics will be provided to the Customer during the closeout phase. 9) Training will be provided upon completion of installation hardware and of the back-end Security Center software. Permit and Scofflaw Export Process Flow Permit List 1) Permits are sold in UPsafety Cloud application. 2) License Plate and Permit Data is transferred from UPsafety Cloud to AutoVu. 3) The enforcement officer will drive through a parking facility and the cameras will read license plates. If the plate does not have a valid permit tied to it, AutoVu will notify the officer of the hit. The officer may then accept or reject the hit. 4) Once the officer enforces the hit, the Plate Information and License Plate and Context Images will be sent to the UPsafety mobile handheld enforcement devices. 5) The officer will fill in the ticket information and issue and print the ticket. 6) If the handheld device has an internet connection, the citation will be uploaded immediately to the UPsafety Cloud application via Web Services. If not, it will be uploaded along with the images as soon as an internet connection is re-established. Scofflaw 1) Scofflaws are configured in the UPsafety Cloud application. 2) License Plate and Scofflaw Data is transferred from the UPsafety Cloud to AutoVu. 3) The enforcement officer will drive through a parking facility and the cameras will read license plates. If the plate appears on the Scofflaw, AutoVu will notify the officer of the hit. The officer may then accept or reject the hit. 4) Once the officer enforces the hit, the Plate Information and License Plate and Context Images will be sent to the UPsafety mobile handheld enforcement devices. 5) The officer will fill in the ticket information and issue and print the ticket. 6) If the handheld device has an internet connection in, the citation will be uploaded immediately to UPsafety Cloud via Web Services. If not, it will be uploaded along with the images as soon as an internet connection is re-established. Deliverables The following items will be delivered at completion of the SOW:  Installation of four (4) total Mobile AutoVu License Plate recognition systems. - 10 -  Installation of Security Center/AutoVu software on Hosted Server configured per Customer’s requirements and tested per acceptance requirements.  Permit and Scofflaw interfaces to AutoVu.  Training for users and administrators.  T2/Subcontractor’s goal in developing curriculum for the Customer is to help ensure that PEO staff obtains the skills and competencies required to successfully deploy, operate, and manage an effective LPR program.  Training will be designed in consultation with T2 Systems and Customer to ensure necessary knowledge to deliver an effective program.  Training will be designed specifically for the parking solution being deployed.  Training will consist of specialized instruction for mobile camera operations as well as the AutoVu Patroller and Security Center software. Plan utilizes one (1) Video/LPR Engineer to install and configure the back-end software and provide user and administrative training after the installations. The installation plan anticipates use of one (1) Field Installation Technician to complete installation and testing of mobile and fixed equipment and software. Support Services Normal Business Hours Normal business hours are Monday – Friday, 8:00 AM – 8:00 PM Eastern, excluding T2 Approved Holidays. The list of holidays is located in T2 Communities. Support for critical issues is available 24x7x365 via our emergency support process. See the section on case priority for more information on the emergency support process. Changes in Case Priority There may come a time when the employee working your case deems it necessary to change the priority of your case. For example, a support employee may upgrade the priority of your case based on new knowledge of business impact or additional degradation of service. A support employee may downgrade the priority of your case based on actual business impact or additional information about the case. Supported Solutions T2/UPsafety supports only the current and most recent previous versions of the UPsafety cloud and mobile handheld enforcement software. T2/UPsafety supports all hardware that is prior to its announced end-of-support date. Expectations of Customer In an effort to provide timely customer service to all customers, we ask that the customer opening the case remain responsive to communications throughout the life of the case. If communication from the customer remains delayed or the customer needs to postpone beyond the resolution targeted time period, the case owner will close the case, until timing is better for the customer and a new case can be reopened. In hardware support scenarios involving customers who do not maintain a pool of hardware replacement spares, or who do not retain technical staff (qualified and equipped to troubleshoot hardware failures – with or without T2/UPsafety Remote support) ultimate resolution times will be extended. While T2 will support to identify the appropriate actions required to resolve a hardware issue within the SLA targets, ultimate resolution of Hardware issues will be dependent on availability of Field Service personnel (if needed), replacement parts and/or the turnaround time of repair facilities. Authorization to Begin Work - 11 - Delivery of Services is dependent upon receiving written authorization from the Customer. The signature below represents the Customer’s approval for T2 to commence work on this project as currently defined, with an agreement to pay all fees incurred in the delivery of such work. Signature T2 Systems, Inc. City of Clearwater, Florida Signature: Signature: Print Name: Print Name: Title: Title: Date: Date: - 12 - T2 Systems - Confidential Quotation For: City of Clearwater - FL Quote ID: Q-21367 Date Issued: 11/23/2021 Expires: 2/21/2022 Bill To: City of Clearwater - FL PO Box 4748 Clearwater, Florida 33758 United States Prepared By: Shawndrée Billingsley Ship To: City of Clearwater Parking PO Box 4748 Clearwater, FL 33758 United States Prepared For: Jeremy Alleshouse Subscriptions Product Name Product Code Base Unit Price Quantity Sales Price Total Genetec - LPR Managed Service One Patroller Connection (Year) Year 1 100.2810 USD 315.00 4.00 USD 315.00 USD 1,260.00 Year 2 100.2810 USD 315.00 4.00 USD 330.75 USD 1,323.00 Year 3 100.2810 USD 315.00 4.00 USD 347.29 USD 1,389.16 Genetec - LPR Managed Service 2.0 (Year) Year 1 100.2808 USD 3,780.00 1.00 USD 3,780.00 USD 3,780.00 Year 2 100.2808 USD 3,780.00 1.00 USD 3,969.00 USD 3,969.00 Year 3 100.2808 USD 3,780.00 1.00 USD 4,167.45 USD 4,167.45 Genetec - LPR T2 MEA - 1 Endpoint (Year) Year 1 100.3162 USD 500.00 1.00 USD 500.00 USD 500.00 Year 2 100.3162 USD 500.00 1.00 USD 525.00 USD 525.00 Year 3 100.3162 USD 500.00 1.00 USD 551.25 USD 551.25 Genetec - LPR Managed Service Upgrade to Pay-by-Plate Multi (Year) Year 1 100.2815 USD 300.00 1.00 USD 300.00 USD 300.00 Year 2 100.2815 USD 300.00 1.00 USD 315.00 USD 315.00 Year 3 100.2815 USD 300.00 1.00 USD 330.75 USD 330.75 ComSonics Preventative Maintenance Year 1 100.3459 USD 0.00 1.00 USD 3,950.00 USD 3,950.00 Year 2 100.3459 USD 0.00 1.00 USD 4,147.50 USD 4,147.50 Year 3 100.3459 USD 0.00 1.00 USD 4,354.88 USD 4,354.88 TOTAL: USD 30,862.99 - 13 - Services Product Code Product Name Base Unit Price Quantity Sales Price Total 100.2852 Genetec - LPR Mapping License Including Data For North America - Per Vehicle License USD 500.00 4.00 USD 500.00 USD 2,000.00 100.2818 Genetec - LPR Permit Zone Configuration Svcs for Mobile City w/ or w/o Wheel Imagine Pkg USD 1,100.00 1.00 USD 1,100.00 USD 1,100.00 100.2903 Genetec - LPR Mobile City Or University System Onsite Turn-Key Installation For 1 Vehicle USD 4,500.00 4.00 USD 4,500.00 USD 18,000.00 100.2942 Genetec - LPR Au-K-Cxx- Adv Swap Warranty Svcs Upgr From Return/Repair-First Year Of Sale - OPTIONAL USD 558.60 4.00 USD 558.60 USD 2,234.40 100.2391 T2/ComSonics LPR Integration Project Management USD 7,000.00 1.00 USD 7,000.00 USD 7,000.00 TOTAL: USD 30,334.40 Hardware Product Code Product Name Base Unit Price Quantity Sales Price Total 100.3150 Genetec - LPR SharpZ3 740nm City Kit USD 19,950.00 4.00 USD 19,950.00 USD 79,800.00 100.2899 LPR Panasonic Toughpad Fz-G1 With Verizon LTE Complete Kit USD 6,400.00 4.00 USD 6,400.00 USD 25,600.00 100.2020 Estimated Shipping USD 1,000.00 1.00 USD 1,000.00 USD 1,000.00 TOTAL: USD 106,400.00 Year 1 Total: USD 146,524.40 Year 2 Total: USD 10,279.50 Year 3 Total: USD 10,793.49 Net Total: USD 167,597.39 Tax Amount: USD 0.00 Tax Comments: N/A Total: USD 167,597.39 Additional Information: Freight Term: FOB-VEND-PP End User: City of Clearwater - FL GP Customer Number: 4080 - 14 - Billing Terms T2 Systems uses ComSonics for the integration, installation, and maintenance of this project, therefore, they are included in the contract. Work performed by non-Genetec trained technicians may void the factory warranty and could possibly affect the functionality and supportability of the LPR solution. Ongoing software subscriptions and hosting fees are billed annually and payable on the anniversary of the software location activation date. Subscriptions and support shall be automatically renewed for an additional term of one year, effective immediately after the expiration of any then-current term, unless either T2 or Subscriber gives notice of non-renewal to the other at least sixty days in advance of the expiration of the then-current term. Upon processing of order, invoice issuance for subscriptions, hardware, services, and shipping will be 50% at time of booking, 40% at completion of 3rd party work and 10% at project completion. Travel is invoiced as incurred. CS, RoVR and Permit Direct services are invoiced per transaction or per usage (minimum fees apply). Additional details to be provided in supporting documents. Stand-alone Managed Services orders are invoiced 100% upon order processing. Tax rate, if applicable, will be finalized for calculation at time of invoicing. Invoices paid via credit card will incur a 2.5% convenience fee. Purchase orders can be forwarded to purchaseorders@t2systems.com Quote is developed in conjunction with the applicable Statement of Work, Scope document or Intake Form (if applicable). If any billing term language conflicts occur, Standard Billing Term section in Statement of Work document takes precedence. Quote Number: Q-21367 PO Required? REQUIRE/ IF "NO" IS SELECTED UNDER PO REQUIRED, CUSTOMER ACCEPTS RESPONSIBILITY TO PROCESS CONTRACT PAYMENT WITHOUT RECEIPT OF PURCHASE ORDER NUMBER. Customer /THEIRSIG/ Signature /THEIRNAME/ Print Name /THEIRTITLE/ Title /THEIRDATE/ Date /PONO/ PO # - 15 - - 16 - APPENDIX B TESTING AND ACCEPTANCE Intentionally left blank. - 17 - APPENDIX C FIXED-MOBILE LPR WARRANTY Warranty. T2 Systems warrants to Customer that for a period of twelve(12) months from the date of delivery, all Deliverables delivered on that date will: (a) be free from any defects in workmanship, material, and design; (b) conform to applicable specifications and other requirements specified by T2 Systems; (c) be fit for their intended purpose and operate as intended; (d) be merchantable; (e) be free and clear of all liens, security interests, or other encumbrances. Return Materials Authorization (RMA) Process. In the event that Customer experiences a malfunction with respect to the Hardware, Customer shall call T2 technical support in order to determine the cause of the malfunction. If T2 technical support determines that the Hardware does require service, the technician will instruct Customer as to the proper return procedure. A Return Material Authorization Number (RMA) must be obtained before product is returned. Customer shall return the damaged Hardware, together with a description of the malfunction, to T2 or other service location as directed by the T2 technician. Customer shall remove the Flash ROM or RAM cards prior to shipping the Hardware to the appropriate T2 service center. Customer is responsible for all freight and insurance charges inbound to the service center. T2 Systems is responsible for all freight and insurance charges outbound from the service center. T2 Systems is not responsible for removal, installation, or any incidental expenses incurred in replacing the defective item. 080321-TSI Rev. 3/2021 1 Solicitation Number: RFP #080321 CONTRACT This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 (Sourcewell) and T2 Systems, Incorporated, 8900 Keystone Crossing, Suite 700, Indianapolis, IN 46240 (Supplier). Sourcewell is a State of Minnesota local government unit and service cooperative created under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers cooperative procurement solutions to government entities. Participation is open to eligible federal, state/province, and municipal governmental entities, higher education, K-12 education, nonprofit, tribal government, and other public entities located in the United States and Canada. Sourcewell issued a public solicitation for Parking Management Systems with Related Equipment, Supplies, and Services from which Supplier was awarded a contract. Supplier desires to contract with Sourcewell to provide equipment, products, or services to Sourcewell and the entities that access Sourcewell’s cooperative purchasing contracts (Participating Entities). 1. TERM OF CONTRACT A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below. B. EXPIRATION DATE AND EXTENSION. This Contract expires October 7, 2025, unless it is cancelled sooner pursuant to Article 22. This Contract may be extended one additional year upon the request of Sourcewell and written agreement by Supplier. C. SURVIVAL OF TERMS. Notwithstanding any expiration or termination of this Contract, all payment obligations incurred prior to expiration or termination will survive, as will the following: Articles 11 through 14 survive the expiration or cancellation of this Contract. All rights will cease upon expiration or termination of this Contract. 2. EQUIPMENT, PRODUCTS, OR SERVICES A. EQUIPMENT, PRODUCTS, OR SERVICES. Supplier will provide the Equipment, Products, or Services as stated in its Proposal submitted under the Solicitation Number listed above.        080321-TSI Rev. 3/2021 2 Supplier’s Equipment, Products, or Services Proposal (Proposal) is attached and incorporated into this Contract. All Equipment and Products provided under this Contract must be new and the current model. Supplier may offer close-out or refurbished Equipment or Products if they are clearly indicated in Supplier’s product and pricing list. Unless agreed to by the Participating Entities in advance, Equipment or Products must be delivered as operational to the Participating Entity’s site. This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated, sales and sales volume are not guaranteed. B. WARRANTY. Supplier warrants that all Equipment, Products, and Services furnished are free from liens and encumbrances, and are free from defects in design, materials, and workmanship. In addition, Supplier warrants the Equipment, Products, and Services are suitable for and will perform in accordance with the ordinary use for which they are intended. Supplier’s dealers and distributors must agree to assist the Participating Entity in reaching a resolution in any dispute over warranty terms with the manufacturer. Any manufacturer’s warranty that extends beyond the expiration of the Supplier’s warranty will be passed on to the Participating Entity. C. DEALERS, DISTRIBUTORS, AND/OR RESELLERS. Upon Contract execution and throughout the Contract term, Supplier must provide to Sourcewell a current means to validate or authenticate Supplier’s authorized dealers, distributors, or resellers relative to the Equipment, Products, and Services offered under this Contract, which will be incorporated into this Contract by reference. It is the Supplier’s responsibility to ensure Sourcewell receives the most current information. 3. PRICING All Equipment, Products, or Services under this Contract will be priced at or below the price stated in Supplier’s Proposal. When providing pricing quotes to Participating Entities, all pricing quoted must reflect a Participating Entity’s total cost of acquisition. This means that the quoted cost is for delivered Equipment, Products, and Services that are operational for their intended purpose, and includes all costs to the Participating Entity’s requested delivery location. Regardless of the payment method chosen by the Participating Entity, the total cost associated with any purchase option of the Equipment, Products, or Services must always be disclosed in the pricing quote to the applicable Participating Entity at the time of purchase. A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly packaged. Damaged Equipment and Products may be rejected. If the damage is not readily apparent at the time of delivery, Supplier must permit the Equipment and Products to be        080321-TSI Rev. 3/2021 3 returned within a reasonable time at no cost to Sourcewell or its Participating Entities. Participating Entities reserve the right to inspect the Equipment and Products at a reasonable time after delivery where circumstances or conditions prevent effective inspection of the Equipment and Products at the time of delivery. In the event of the delivery of nonconforming Equipment and Products, the Participating Entity will notify the Supplier as soon as possible and the Supplier will replace nonconforming Equipment and Products with conforming Equipment and Products that are acceptable to the Participating Entity. Supplier must arrange for and pay for the return shipment on Equipment and Products that arrive in a defective or inoperable condition. Sourcewell may declare the Supplier in breach of this Contract if the Supplier intentionally delivers substandard or inferior Equipment or Products. B. SALES TAX. Each Participating Entity is responsible for supplying the Supplier with valid tax- exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax- exempt entity. C. HOT LIST PRICING. At any time during this Contract, Supplier may offer a specific selection of Equipment, Products, or Services at discounts greater than those listed in the Contract. When Supplier determines it will offer Hot List Pricing, it must be submitted electronically to Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed from the Hot List at any time through a Sourcewell Price and Product Change Form as defined in Article 4 below. Hot List program and pricing may also be used to discount and liquidate close-out and discontinued Equipment and Products as long as those close-out and discontinued items are clearly identified as such. Current ordering process and administrative fees apply. Hot List Pricing must be published and made available to all Participating Entities. 4. PRODUCT AND PRICING CHANGE REQUESTS Supplier may request Equipment, Product, or Service changes, additions, or deletions at any time. All requests must be made in writing by submitting a signed Sourcewell Price and Product Change Request Form to the assigned Sourcewell Supplier Development Administrator. This approved form is available from the assigned Sourcewell Supplier Development Administrator. At a minimum, the request must: x Identify the applicable Sourcewell contract number; x Clearly specify the requested change; x Provide sufficient detail to justify the requested change;        080321-TSI Rev. 3/2021 4 x Individually list all Equipment, Products, or Services affected by the requested change, along with the requested change (e.g., addition, deletion, price change); and x Include a complete restatement of pricing documentation in Microsoft Excel with the effective date of the modified pricing, or product addition or deletion. The new pricing restatement must include all Equipment, Products, and Services offered, even for those items where pricing remains unchanged. A fully executed Sourcewell Price and Product Change Request Form will become an amendment to this Contract and will be incorporated by reference. 5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS A. PARTICIPATION. Sourcewell’s cooperative contracts are available and open to public and nonprofit entities across the United States and Canada; such as federal, state/province, municipal, K-12 and higher education, tribal government, and other public entities. The benefits of this Contract should be available to all Participating Entities that can legally access the Equipment, Products, or Services under this Contract. A Participating Entity’s authority to access this Contract is determined through its cooperative purchasing, interlocal, or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service Member of Sourcewell during such time of access. Supplier understands that a Participating Entity’s use of this Contract is at the Participating Entity’s sole convenience and Participating Entities reserve the right to obtain like Equipment, Products, or Services from any other source. Supplier is responsible for familiarizing its sales and service forces with Sourcewell contract use eligibility requirements and documentation and will encourage potential participating entities to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its roster during the term of this Contract. B. PUBLIC FACILITIES. Supplier’s employees may be required to perform work at government- owned facilities, including schools. Supplier’s employees and agents must conduct themselves in a professional manner while on the premises, and in accordance with Participating Entity policies and procedures, and all applicable laws. 6. PARTICIPATING ENTITY USE AND PURCHASING A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under this Contract, a Participating Entity must clearly indicate to Supplier that it intends to access this Contract; however, order flow and procedure will be developed jointly between Sourcewell and Supplier. Typically, a Participating Entity will issue an order directly to Supplier or its authorized subsidiary, distributor, dealer, or reseller. If a Participating Entity issues a purchase order, it may use its own forms, but the purchase order should clearly note the applicable Sourcewell        080321-TSI Rev. 3/2021 5 contract number. All Participating Entity orders under this Contract must be issued prior to expiration or cancellation of this Contract; however, Supplier performance, Participating Entity payment obligations, and any applicable warranty periods or other Supplier or Participating Entity obligations may extend beyond the term of this Contract. Supplier’s acceptable forms of payment are included in its attached Proposal. Participating Entities will be solely responsible for payment and Sourcewell will have no liability for any unpaid invoice of any Participating Entity. B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and conditions to a purchase order, or other required transaction documentation, may be negotiated between a Participating Entity and Supplier, such as job or industry-specific requirements, legal requirements (e.g., affirmative action or immigration status requirements), or specific local policy requirements. Some Participating Entities may require the use of a Participating Addendum; the terms of which will be negotiated directly between the Participating Entity and the Supplier. Any negotiated additional terms and conditions must never be less favorable to the Participating Entity than what is contained in this Contract. C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires service or specialized performance requirements not addressed in this Contract (such as e- commerce specifications, specialized delivery requirements, or other specifications and requirements), the Participating Entity and the Supplier may enter into a separate, standalone agreement, apart from this Contract. Sourcewell, including its agents and employees, will not be made a party to a claim for breach of such agreement. D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or in part, immediately upon notice to Supplier in the event of any of the following events: 1. The Participating Entity fails to receive funding or appropriation from its governing body at levels sufficient to pay for the equipment, products, or services to be purchased; or 2. Federal, state, or provincial laws or regulations prohibit the purchase or change the Participating Entity’s requirements. E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a Participating Entity’s order will be determined by the Participating Entity making the purchase. 7. CUSTOMER SERVICE A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for:        080321-TSI Rev. 3/2021 6 x Maintenance and management of this Contract; x Timely response to all Sourcewell and Participating Entity inquiries; and x Business reviews to Sourcewell and Participating Entities, if applicable. B. BUSINESS REVIEWS. Supplier must perform a minimum of one business review with Sourcewell per contract year. The business review will cover sales to Participating Entities, pricing and contract terms, administrative fees, sales data reports, supply issues, customer issues, and any other necessary information. 8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Supplier must provide a contract sales activity report (Report) to the Sourcewell Supplier Development Administrator assigned to this Contract. Reports are due no later than 45 days after the end of each calendar quarter. A Report must be provided regardless of the number or amount of sales during that quarter (i.e., if there are no sales, Supplier must submit a report indicating no sales were made). The Report must contain the following fields: x Participating Entity Name (e.g., City of Staples Highway Department); x Participating Entity Physical Street Address; x Participating Entity City; x Participating Entity State/Province; x Participating Entity Zip/Postal Code; x Participating Entity Contact Name; x Participating Entity Contact Email Address; x Participating Entity Contact Telephone Number; x Sourcewell Assigned Entity/Participating Entity Number; x Item Purchased Description; x Item Purchased Price; x Sourcewell Administrative Fee Applied; and x Date Purchase was invoiced/sale was recognized as revenue by Supplier. B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell, the Supplier will pay an administrative fee to Sourcewell on all Equipment, Products, and Services provided to Participating Entities. The Administrative Fee must be included in, and not added to, the pricing. Supplier may not charge Participating Entities more than the contracted price to offset the Administrative Fee. The Supplier will submit payment to Sourcewell for the percentage of administrative fee stated in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased        080321-TSI Rev. 3/2021 7 by Participating Entities under this Contract during each calendar quarter. Payments should note the Supplier’s name and Sourcewell-assigned contract number in the memo; and must be mailed to the address above “Attn: Accounts Receivable” or remitted electronically to Sourcewell’s banking institution per Sourcewell’s Finance department instructions. Payments must be received no later than 45 calendar days after the end of each calendar quarter. Supplier agrees to cooperate with Sourcewell in auditing transactions under this Contract to ensure that the administrative fee is paid on all items purchased under this Contract. In the event the Supplier is delinquent in any undisputed administrative fees, Sourcewell reserves the right to cancel this Contract and reject any proposal submitted by the Supplier in any subsequent solicitation. In the event this Contract is cancelled by either party prior to the Contract’s expiration date, the administrative fee payment will be due no more than 30 days from the cancellation date. 9. AUTHORIZED REPRESENTATIVE Sourcewell's Authorized Representative is its Chief Procurement Officer. Supplier’s Authorized Representative is the person named in the Supplier’s Proposal. If Supplier’s Authorized Representative changes at any time during this Contract, Supplier must promptly notify Sourcewell in writing. 10. AUDIT, ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5, the books, records, documents, and accounting procedures and practices relevant to this Agreement are subject to examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the end of this Contract. This clause extends to Participating Entities as it relates to business conducted by that Participating Entity under this Contract. B. ASSIGNMENT. Neither party may assign or otherwise transfer its rights or obligations under this Contract without the prior written consent of the other party and a fully executed assignment agreement. Such consent will not be unreasonably withheld. Any prohibited assignment will be invalid. C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective until it has been duly executed by the parties. D. WAIVER. Failure by either party to take action or assert any right under this Contract will not be deemed a waiver of such right in the event of the continuation or repetition of the circumstances giving rise to such right. Any such waiver must be in writing and signed by the parties.        080321-TSI Rev. 3/2021 8 E. CONTRACT COMPLETE. This Contract represents the complete agreement between the parties. No other understanding regarding this Contract, whether written or oral, may be used to bind either party.For any conflict between the attached Proposal and the terms set out in Articles 1-22 of this Contract, the terms of Articles 1-22 will govern. F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent contractors, each free to exercise judgment and discretion with regard to the conduct of their respective businesses. This Contract does not create a partnership, joint venture, or any other relationship such as master-servant, or principal-agent. 11. INDEMNITY AND HOLD HARMLESS Supplier must indemnify, defend, save, and hold Sourcewell and its Participating Entities, including their agents and employees, harmless from any claims or causes of action, including attorneys’ fees incurred by Sourcewell or its Participating Entities, arising out of any act or omission in the performance of this Contract by the Supplier or its agents or employees; this indemnification includes injury or death to person(s) or property alleged to have been caused by some defect in the Equipment, Products, or Services under this Contract to the extent the Equipment, Product, or Service has been used according to its specifications. Sourcewell’s responsibility will be governed by the State of Minnesota’s Tort Liability Act (Minnesota Statutes Chapter 466) and other applicable law. 12. GOVERNMENT DATA PRACTICES Supplier and Sourcewell must comply with the Minnesota Government Data Practices Act, Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell under this Contract and as it applies to all data created, collected, received, stored, used, maintained, or disseminated by the Supplier under this Contract. 13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT A. INTELLECTUAL PROPERTY 1. Grant of License. During the term of this Contract: a. Sourcewell grants to Supplier a royalty-free, worldwide, non-exclusive right and license to use thetrademark(s) provided to Supplier by Sourcewell in advertising and promotional materials for the purpose of marketing Sourcewell’s relationship with Supplier. b. Supplier grants to Sourcewell a royalty-free, worldwide, non-exclusive right and license to use Supplier’s trademarks in advertising and promotional materials for the purpose of marketing Supplier’s relationship with Sourcewell. 2. Limited Right of Sublicense. The right and license granted herein includes a limited right of each party to grant sublicenses to their respective subsidiaries, distributors, dealers,        080321-TSI Rev. 3/2021 9 resellers, marketing representatives, and agents (collectively “Permitted Sublicensees”) in advertising and promotional materials for the purpose of marketing the Parties’ relationship to Participating Entities. Any sublicense granted will be subject to the terms and conditions of this Article. Each party will be responsible for any breach of this Article by any of their respective sublicensees. 3. Use; Quality Control. a. Neither party may alter the other party’s trademarks from the form provided and must comply with removal requests as to specific uses of its trademarks or logos. b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party’s trademarks only in good faith and in a dignified manner consistent with such party’s use of the trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated. 4. As applicable, Supplier agrees to indemnify and hold harmless Sourcewell and its Participating Entities against any and all suits, claims, judgments, and costs instituted or recovered against Sourcewell or Participating Entities by any person on account of the use of any Equipment or Products by Sourcewell or its Participating Entities supplied by Supplier in violation of applicable patent or copyright laws. 5. Termination. Upon the termination of this Contract for any reason, each party, including Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites, and the like bearing the other party’s name or logo (excepting Sourcewell’s pre-printed catalog of suppliers which may be used until the next printing). Supplier must return all marketing and promotional materials, including signage, provided by Sourcewell, or dispose of it according to Sourcewell’s written directions. B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released without prior written approval from the Authorized Representatives. Publicity includes notices, informational pamphlets, press releases, research, reports, signs, and similar public notices prepared by or for the Supplier individually or jointly with others, or any subcontractors, with respect to the program, publications, or services provided resulting from this Contract. C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be approved by Sourcewell. Send all approval requests to the Sourcewell Supplier Development Administrator assigned to this Contract. D. ENDORSEMENT. The Supplier must not claim that Sourcewell endorses its Equipment, Products, or Services.        080321-TSI Rev. 3/2021 10 14. GOVERNING LAW, JURISDICTION, AND VENUE The substantive and procedural laws of the State of Minnesota will govern this Contract. Venue for all legal proceedings arising out of this Contract, or its breach, must be in the appropriate state court in Todd County, Minnesota or federal court in Fergus Falls, Minnesota. 15. FORCE MAJEURE Neither party to this Contract will be held responsible for delay or default caused by acts of God or other conditions that are beyond that party’s reasonable control. A party defaulting under this provision must provide the other party prompt written notice of the default. 16. SEVERABILITY If any provision of this Contract is found by a court of competent jurisdiction to be illegal, unenforceable, or void then both parties will be relieved from all obligations arising from that provision. If the remainder of this Contract is capable of being performed, it will not be affected by such determination or finding and must be fully performed. 17. PERFORMANCE, DEFAULT, AND REMEDIES A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and address unresolved contract issues as follows: 1. Notification. The parties must promptly notify each other of any known dispute and work in good faith to resolve such dispute within a reasonable period of time. If necessary, Sourcewell and the Supplier will jointly develop a short briefing document that describes the issue(s), relevant impact, and positions of both parties. 2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher level of management. The Supplier will have 30 calendar days to cure an outstanding issue. 3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the Supplier must continue without delay to carry out all of its responsibilities under the Contract that are not affected by the dispute. If the Supplier fails to continue without delay to perform its responsibilities under the Contract, in the accomplishment of all undisputed work, the Supplier will bear any additional costs incurred by Sourcewell and/or its Participating Entities as a result of such failure to proceed. B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract, or any Participating Entity order under this Contract, in default: 1. Nonperformance of contractual requirements, or 2. A material breach of any term or condition of this Contract.        080321-TSI Rev. 3/2021 11 The party claiming default must provide written notice of the default, with 30 calendar days to cure the default. Time allowed for cure will not diminish or eliminate any liability for liquidated or other damages. If the default remains after the opportunity for cure, the non-defaulting party may: x Exercise any remedy provided by law or equity, or x Terminate the Contract or any portion thereof, including any orders issued against the Contract. 18. INSURANCE A. REQUIREMENTS. At its own expense, Supplier must maintain insurance policy(ies) in effect at all times during the performance of this Contract with insurance company(ies) licensed or authorized to do business in the State of Minnesota having an “AM BEST” rating of A- or better, with coverage and limits of insurance not less than the following: 1. Workers’ Compensation and Employer’s Liability. Workers’ Compensation: As required by any applicable law or regulation. Employer's Liability Insurance: must be provided in amounts not less than listed below: Minimum limits: $500,000 each accident for bodily injury by accident $500,000 policy limit for bodily injury by disease $500,000 each employee for bodily injury by disease 2. Commercial General Liability Insurance. Supplier will maintain insurance covering its operations, with coverage on an occurrence basis, and must be subject to terms no less broad than the Insurance Services Office (“ISO”) Commercial General Liability Form CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include liability arising from premises, operations, bodily injury and property damage, independent contractors, products-completed operations including construction defect, contractual liability, blanket contractual liability, and personal injury and advertising injury. All required limits, terms and conditions of coverage must be maintained during the term of this Contract. Minimum Limits: $1,000,000 each occurrence Bodily Injury and Property Damage $1,000,000 Personal and Advertising Injury $2,000,000 aggregate for Products-Completed operations $2,000,000 general aggregate 3. Commercial Automobile Liability Insurance. During the term of this Contract, Supplier will maintain insurance covering all owned, hired, and non-owned automobiles in limits of liability not less than indicated below. The coverage must be subject to terms        080321-TSI Rev. 3/2021 12 no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer), or equivalent. Minimum Limits: $1,000,000 each accident, combined single limit 4. Umbrella Insurance. During the term of this Contract, Supplier will maintain umbrella coverage over Employer’s Liability, Commercial General Liability, and Commercial Automobile. Minimum Limits: $2,000,000 5. Network Security and Privacy Liability Insurance. During the term of this Contract, Supplier will maintain coverage for network security and privacy liability. The coverage may be endorsed on another form of liability coverage or written on a standalone policy. The insurance must cover claims which may arise from failure of Supplier’s security resulting in, but not limited to, computer attacks, unauthorized access, disclosure of not public data – including but not limited to, confidential or private information, transmission of a computer virus, or denial of service. Minimum limits: $2,000,000 per occurrence $2,000,000 annual aggregate Failure of Supplier to maintain the required insurance will constitute a material breach entitling Sourcewell to immediately terminate this Contract for default. B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Supplier must furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Supplier Development Administrator assigned to this Contract. The certificates must be signed by a person authorized by the insurer(s) to bind coverage on their behalf. Failure to request certificates of insurance by Sourcewell, or failure of Supplier to provide certificates of insurance, in no way limits or relieves Supplier of its duties and responsibilities in this Contract. C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY INSURANCE CLAUSE. Supplier agrees to list Sourcewell and its Participating Entities, including their officers, agents, and employees, as an additional insured under the Supplier’s commercial general liability insurance policy with respect to liability arising out of activities, “operations,” or “work” performed by or on behalf of Supplier, and products and completed operations of Supplier. The policy provision(s) or endorsement(s) must further provide that coverage is        080321-TSI Rev. 3/2021 13 primary and not excess over or contributory with any other valid, applicable, and collectible insurance or self-insurance in force for the additional insureds. D. WAIVER OF SUBROGATION. Supplier waives and must require (by endorsement or otherwise) all its insurers to waive subrogation rights against Sourcewell and other additional insureds for losses paid under the insurance policies required by this Contract, except for Network Security and Privacy Liability Insurance, or other insurance applicable to the Supplier or its subcontractors. The waiver must apply to all deductibles and/or self-insured retentions applicable to the required or any other insurance maintained by the Supplier or its subcontractors. Where permitted by law, Supplier must require similar written express waivers of subrogation and insurance clauses from each of its subcontractors. E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this Contract can be met by either providing a primary policy or in combination with umbrella/excess liability policy(ies), or self-insured retention. 19. COMPLIANCE A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this Contract must comply fully with applicable federal laws and regulations, and with the laws in the states and provinces in which the Equipment, Products, or Services are sold. B. LICENSES. Supplier must maintain a valid and current status on all required federal, state/provincial, and local licenses, bonds, and permits required for the operation of the business that the Supplier conducts with Sourcewell and Participating Entities. 20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION Supplier certifies and warrants that it is not in bankruptcy or that it has previously disclosed in writing certain information to Sourcewell related to bankruptcy actions. If at any time during this Contract Supplier declares bankruptcy, Supplier must immediately notify Sourcewell in writing. Supplier certifies and warrants that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated by the State of Minnesota; the United States federal government or the Canadian government, as applicable; or any Participating Entity. Supplier certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this Contract. Supplier further warrants that it will provide immediate written notice to Sourcewell if this certification changes at any time.        080321-TSI Rev. 3/2021 14 21. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER UNITED STATES FEDERAL AWARDS OR OTHER AWARDS Participating Entities that use United States federal grant or FEMA funds to purchase goods or services from this Contract may be subject to additional requirements including the procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may have additional requirements based on specific funding source terms or conditions. Within this Article, all references to “federal” should be interpreted to mean the United States federal government. The following list only applies when a Participating Entity accesses Supplier’s Equipment, Products, or Services with United States federal funds. A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all contracts that meet the definition of “federally assisted construction contract” in 41 C.F.R. § 60- 1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in accordance with Executive Order 11246, “Equal Employment Opportunity” (30 FR 12319, 12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41 C.F.R. § 60, “Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor.” The equal opportunity clause is incorporated herein by reference. B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal program legislation, all prime construction contracts in excess of $2,000 awarded by non- federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. § 3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5, “Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted Construction”). In accordance with the statute, contractors must be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in a wage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not less than once a week. The non-federal entity must if applicable place a copy of the current prevailing wage determination issued by the Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditioned upon the acceptance of the wage determination. The non-federal entity must report all suspected or reported violations to the federal awarding agency. The contracts must also include a provision for compliance with the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor regulations (29 C.F.R. § 3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that each contractor or subrecipient must be prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up any part of the compensation to which he or she is otherwise entitled. The non-federal entity must report        080321-TSI Rev. 3/2021 15 all suspected or reported violations to the federal awarding agency. Supplier must be in compliance with all applicable Davis-Bacon Act provisions. C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5). Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence. This provision is hereby incorporated by reference into this Contract. Supplier certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Supplier must comply with applicable requirements as referenced above. D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If the federal award meets the definition of “funding agreement” under 37 C.F.R. § 401.2(a) and the recipient or subrecipient wishes to enter into a contract with a small business firm or nonprofit organization regarding the substitution of parties, assignment or performance of experimental, developmental, or research work under that “funding agreement,” the recipient or subrecipient must comply with the requirements of 37 C.F.R. § 401, “Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,” and any implementing regulations issued by the awarding agency. Supplier certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Supplier must comply with applicable requirements as referenced above. E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require the non-federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal awarding agency and the Regional Office of the Environmental Protection Agency (EPA). Supplier certifies that during the term of this Contract will comply with applicable requirements as referenced above. F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award (see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R.        080321-TSI Rev. 3/2021 16 §180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3 C.F.R. § 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible under statutory or regulatory authority other than Executive Order 12549. Supplier certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency. G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Suppliers must file any required certifications. Suppliers must not have used federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any federal contract, grant, or any other award covered by 31 U.S.C. § 1352. Suppliers must disclose any lobbying with non-federal funds that takes place in connection with obtaining any federal award. Such disclosures are forwarded from tier to tier up to the non-federal award. Suppliers must file all certifications and disclosures required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31 U.S.C. § 1352). H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Supplier must comply with the record retention requirements detailed in 2 C.F.R. § 200.333. The Supplier further certifies that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after grantees or subgrantees submit final expenditure reports or quarterly or annual financial reports, as applicable, and all other pending matters are closed. I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Supplier must comply with the mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act. J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Supplier must comply with all applicable provisions of the Buy American Act. Purchases made in accordance with the Buy American Act must follow the applicable procurement rules calling for free and open competition. K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Supplier agrees that duly authorized representatives of a federal agency must have access to any books, documents, papers and records of Supplier that are directly pertinent to Supplier’s discharge of its obligations under this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The right also includes timely and reasonable access to Supplier’s personnel for the purpose of interview and discussion relating to such documents.        080321-TSI Rev. 3/2021 17 L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is a state agency or agency of a political subdivision of a state and its contractors must comply with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002 include procuring only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring solid waste management services in a manner that maximizes energy and resource recovery; and establishing an affirmative procurement program for procurement of recovered materials identified in the EPA guidelines. M. FEDERAL SEAL(S), LOGOS, AND FLAGS. The Supplier not use the seal(s), logos, crests, or reproductions of flags or likenesses of Federal agency officials without specific pre-approval. N. NO OBLIGATION BY FEDERAL GOVERNMENT. The U.S. federal government is not a party to this Contract or any purchase by an Participating Entity and is not subject to any obligations or liabilities to the Participating Entity, Supplier, or any other party pertaining to any matter resulting from the Contract or any purchase by an authorized user. O. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS. The Contractor acknowledges that 31 U.S.C. 38 (Administrative Remedies for False Claims and Statements) applies to the Supplier’s actions pertaining to this Contract or any purchase by a Participating Entity. P. FEDERAL DEBT. The Supplier certifies that it is non-delinquent in its repayment of any federal debt. Examples of relevant debt include delinquent payroll and other taxes, audit disallowance, and benefit overpayments. Q. CONFLICTS OF INTEREST. The Supplier must notify the U.S. Office of General Services, Sourcewell, and Participating Entity as soon as possible if this Contract or any aspect related to the anticipated work under this Contract raises an actual or potential conflict of interest (as described in 2 C.F.R. Part 200). The Supplier must explain the actual or potential conflict in writing in sufficient detail so that the U.S. Office of General Services, Sourcewell, and Participating Entity are able to assess the actual or potential conflict; and provide any additional information as necessary or requested. R. U.S. EXECUTIVE ORDER 13224. The Supplier, and its subcontractors, must comply with U.S. Executive Order 13224 and U.S. Laws that prohibit transactions with and provision of resources and support to individuals and organizations associated with terrorism.        080321-TSI Rev. 3/2021 18 S. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT. To the extent applicable, Supplier certifies that during the term of this Contract it will comply with applicable requirements of 2 C.F.R. § 200.216. T. DOMESTIC PREFERENCES FOR PROCUREMENTS. To the extent applicable, Supplier certifies that during the term of this Contract will comply with applicable requirements of 2 C.F.R. § 200.322. 22. CANCELLATION Sourcewell or Supplier may cancel this Contract at any time, with or without cause, upon 60 days’ written notice to the other party. However, Sourcewell may cancel this Contract immediately upon discovery of a material defect in any certification made in Supplier’s Proposal. Cancellation of this Contract does not relieve either party of financial, product, or service obligations incurred or accrued prior to cancellation. 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Sourcewell Product Price List LPR (USD) **Please Note: Pricing on all Professional Services products is scoped separately for each project and therefore not included in this price list Price list is confidential and is not to be shared outside of T2 or Sourcewell participating entities LPR Pricing is Sourcewell Net Program Pricing Sourcewell Year 1 Price From Product Code Product Description Price Quote Q-21367 Variance Subscriptions - All Subcriptions increase 5% per year after year 1 Year 1 Price 100.2791 T2 Partner Product - LPR GateFree Lot Connection Software $1,200.00 100.2792 T2 Partner Product - GateFree LPR Lot Connection Software Additional Storage $600.00 100.2794 T2 Partner Product - LPR Fixed Camera Connection Software $300.00 100.2797 T2 Partner Product - LPR Permit Zone Configuration Software $1,000.00 100.2808 T2 Partner Product - LPR Managed Service 2.0 (Year)$3,780.00 $3,780.00 $0.00 100.2809 T2 Partner Product - LPR Managed Service One Fixed Camera Connection (Year)$315.00 100.2810 T2 Partner Product - LPR Managed Service One Patroller Connection (Year)$315.00 $315.00 $0.00 100.2811 T2 Partner Product - LPR Managed Service Government Compliant 2.0 (Year)$4,977.00 100.2812 T2 Partner Product - LPR Managed Service One Fixed Camera Connection-Government Cloud (Year)$440.00 100.2813 T2 Partner Product - LPR Managed Svc one Patroller Connection On The Government Cloud (Year)$440.00 100.2814 T2 Partner Product - LPR Managed Service 2.0 Premium (Year)$6,300.00 100.2815 T2 Partner Product - LPR Managed Service Upgrade to Pay-by-Plate (Year)$300.00 $300.00 $0.00 100.2816 T2 Partner Product - LPR Managed Svc One Extra Mo Retention w/ Images for Reads-One Camera (Year)$636.00 100.3162 T2 Partner Product - LPR T2 MEA - 1 Endpoint (Year)$500.00 $500.00 $0.00 100.3174 T2 Partner Product - LPR PlateLink Base (Year)$360.00 100.3175 T2 Partner Product - LPR PlateLink One Vehicle Connection (Year)$240.00 100.3176 T2 Partner Product - LPR Parlking DMS Base Package Subsbription (Year)$0.00 100.3177 T2 Partner Product - LPR GSC Parlking DMS Device Connection Subscription (Year)$300.00 100.3210 T2 Partner Product - LPR T2MEAEXPORT Plugin (Year)$300.00 100.3211 T2 Partner Product - LPR T2MEAEXPORT Plugin (Month)$25.00 Hardware Sourcewell Price Year 1 Price From Quote Q-21367 Variance 100.2821 T2 Partner Product - LPR SharpX Scofflaw Dual Base Kit $16,250.00 100.2822 T2 Partner Product - LPR SharpX Scofflaw Dual Base Kit With FREEZE Option $17,250.00 100.2823 T2 Partner Product - LPR SharpX Scofflaw Dual Base Kit $16,250.00 100.2824 T2 Partner Product - LPR SharpX Scofflaw Dual Base Kit With FREEZE Option $17,450.00 100.2825 T2 Partner Product-LPR SharpX Scofflaw Dual Base Kit $16,450.00 100.2826 T2 Partner Product-LPR SharpX Scofflaw Dual Base Kit $17,450.00 100.2827 T2 Partner Product - LPR SharpX Inventory Dual Base Kit $32,400.00 100.2828 T2 Partner Product - LPR SharpX Inventory Dual Base Kit with FREEZE $33,400.00 100.2829 T2 Partner Product - LPR SharpX Inventory Dual Base Kit $32,400.00 100.283 T2 Partner Product - LPR SharpX Inventory Dual Base Kit with FREEZE $32,400.00 100.2831 T2 Partner Product - LPR SharpX Inventory Dual Base Kit $32,400.00 100.2832 T2 Partner Product - LPR SharpX Inventory Dual Base Kit with FREEZE $33,400.00 100.2833 T2 Partner Product - LPR SharpX UNIVERSITY-ESSENTIALS New MLC $16,450.00 100.2834 T2 Partner Product - LPR SharpX UNIVERSITY-ESSENTIALS New MLC $17,450.00 100.2835 T2 Partner Product - LPR SharpX UNIVERSITY-ESSENTIALS New MLC $16,450.00 100.2836 T2 Partner Product - LPR SharpX University-Essentials New MLC $17,450.00 100.2837 T2 Partner Product - LPR SharpX University-Essentials New MLC $16,450.00 100.2838 T2 Partner Product - LPR SharpX University-Essentials New MLC $17,450.00 100.2839 T2 Partner Product - LPR SharpX University-Essentials New MLC $21,450.00 100.2840 T2 Partner Product - LPR SharpX City New MLC $19,950.00 100.2841 T2 Partner Product - LPR SharpX City New MLC $20,950.00 Annual Subscriptions: Increases by 5% annually. Sourcewell Pricing LPR As of 8/1/21 Pricing is Confidential to T2 and Sourcewell Participating Entities 8-1-21 - Page 1 Sourcewell Product Price List LPR (USD) **Please Note: Pricing on all Professional Services products is scoped separately for each project and therefore not included in this price list Price list is confidential and is not to be shared outside of T2 or Sourcewell participating entities LPR Pricing is Sourcewell Net Program Pricing Sourcewell Year 1 Price From Product Code Product Description Price Quote Q-21367 Variance Annual Subscriptions: Increases by 5% annually. Sourcewell Pricing LPR As of 8/1/21 100.2842 T2 Partner Product - LPR SharpX City New MLC $19,950.00 100.2843 T2 Partner Product - LPR SharpX City New MLC $20,950.00 100.2844 T2 Partner Product - LPR SharpX City New MLC $19,950.00 100.2845 T2 Partner Product - LPR SharpX City New MLC $20,950.00 100.2846 T2 Partner Product - LPR SharpX City New MLC $24,950.00 100.2847 T2 Partner Product - LPR SharpX Overtime New MLC $25,950.00 100.2848 T2 Partner Product - LPR SharpX Overtime New MLC $24,950.00 100.2849 T2 Partner Product - LPR SharpX Overtime New MLC $25,950.00 100.2850 T2 Partner Product - LPR SharpX Overtime New MLC $24,950.00 100.2851 T2 Partner Product - LPR SharpX Overtime New MLC $25,950.00 100.2853 T2 Partner Product - LPR MotoScan Base Kit $36,585.00 100.2854 T2 Partner Product - LPR MotoScan Base Kit. Cameras Not Included $29,070.00 100.2855 T2 Partner Product - LPR Pre-Wiring Kit For Motoscan $3,000.00 100.2856 T2 Partner Product - LPR Power Supply For The Genetec Motoscan Unit. For Full Electric Vehicles.$500.00 100.2857 T2 Partner Product - LPR SharpX System Main Processing Unit X2S $7,780.00 100.2858 T2 Partner Product - LPR SharpX System Main Processing Unit X1S - Single Processor Configuration $10,780.00 100.2859 T2 Partner Product - LPR SharpX System Main Processing Unit X1S - Single Processor Configuration $5,780.00 100.2860 T2 Partner Product - LPR SharpX System Main Proc Unit X2S-N Inc Integrated Nav Unit-Dual Proc Conf $12,780.00 100.2861 T2 Partner Product - LPR White Sharp X Camera Xga 12Mm Lens And 850Nm Illuminator $3,500.00 100.2862 T2 Partner Product - LPR FREEZE Option White Sharp X Camera Xga 12Mm Lens And 850Nm Illuminator $4,000.00 100.2863 T2 Partner Product - LPR White Sharp X Camera Xga 12Mm Lens And 590Nm Illuminator $3,500.00 100.2864 T2 Partner Product - LPR SharpX To Processing Unit Cable (7 M/21 Feet)$200.00 100.2865 T2 Partner Product - LPR SharpX Camera Hard Mount Mounting Bracket - Pan Tilt (Per Camera)$220.00 100.2866 T2 Partner Product - LPR SharpX Camera Hard Mount Mounting Bracket Black - Pan Tilt (Per Camera)$220.00 100.2867 T2 Partner Product - LPR Mobile SharpX Camera Port. Mount Bracket White - Pan Tilt Univ (Per Camera)$220.00 100.2868 T2 Partner Product - LPR Mobile SharpX Camera Port. Mount Bracket Black - Pan Tilt Univ (Per Camera)$220.00 100.2869 T2 Partner Product - LPR Mobile-SharpX Camera Dual Port. Mount Bracket White-Pan Tilt Univ/Camera $440.00 100.2870 T2 Partner Product - LPR Mobile-SharpX Camera Dual Port. Mount Bracket Black-Pan Tilt Univ/Camera $440.00 100.2871 T2 Partner Product - LPR Mobile-SharpX Code3 Or Whelen Lgt Bar Brkt-White $220.00 100.2872 T2 Partner Product - LPR Mobile-SharpX Code3 Or Whelen Light Bar Bracket- Black $220.00 100.2873 T2 Partner Product - LPR Mobile-SharpX Code3 Or Whelen Double Light Bar Bracket-White $440.00 100.2874 T2 Partner Product - LPR Mobile-SharpX Code3 Or Whelen Double Light Bar Bracket-Black $440.00 100.2875 T2 Partner Product - LPR Conversion Kit To Go From Au-H-Xmnt-Camh To Au-H-Xmnt-Camu $50.00 100.2876 T2 Partner Product - LPR Mobile-SharpX Whelen Or Code3 Light Bar Bracket Tampered Screws $40.00 100.2877 T2 Partner Product - LPR SharpX Main Proc Unit Standard Mounting Bracket-Horizontal-Single Unit $80.00 100.2878 T2 Partner Product - LPR SharpX Main Processing Unit Standard Mounting Bracket-Vertical-Single Unit $80.00 100.2879 T2 Partner Product - LPR Mobile-Cigarette Lighter Power Cable-SharpX Trunk Unit Mobile Installation $100.00 100.2880 T2 Partner Product - LPR Sharp X4 Mpu Connector Kit (4 Cams)$110.00 100.2881 T2 Partner Product - LPR Gps Antenna For Navigator Box $175.00 100.2882 T2 Partner Product - LPR Usb Gps Unit (Not Required If Using A Au-K-Navbox)$100.00 100.2883 T2 Partner Product - LPR Approved Usb Extension Cable For Usbgps - 3M / 10Ft $25.00 100.2884 T2 Partner Product - LPR Gps Antenna $220.00 100.2885 T2 Partner Product - LPR Ethernet Cable 14Ft $10.00 100.2886 T2 Partner Product - LPR Ethernet Cable 25Ft $10.00 100.2887 T2 Partner Product - LPR Tire Imaging External Camera And Cable Kit One Camera $365.00 Pricing is Confidential to T2 and Sourcewell Participating Entities 8-1-21 - Page 2 Sourcewell Product Price List LPR (USD) **Please Note: Pricing on all Professional Services products is scoped separately for each project and therefore not included in this price list Price list is confidential and is not to be shared outside of T2 or Sourcewell participating entities LPR Pricing is Sourcewell Net Program Pricing Sourcewell Year 1 Price From Product Code Product Description Price Quote Q-21367 Variance Annual Subscriptions: Increases by 5% annually. Sourcewell Pricing LPR As of 8/1/21 100.2888 T2 Partner Product - LPR Tire Imaging Adaptor For Trunk Unit $200.00 100.2889 T2 Partner Product - LPR Tire Cam Wire Extension Cable $65.00 100.2890 T2 Partner Product - LPR SharpX Camera Visor (Per Camera)$25.00 100.2891 T2 Partner Product - LPR Black SharpX Camera Long Visor (Per Camera)$150.00 100.2892 T2 Partner Product - LPR White SharpX Camera Long Visor (Per Camera) - Special Order - 5 Weeks Delay $150.00 100.2893 T2 Partner Product - LPR Plastic Cap For Unmated SharpX Cable $20.00 100.2895 T2 Partner Product - LPR Mobile-Road Speed Sensor W/ Magnets,Pick-Up Coil $60.00 100.2896 T2 Partner Product - LPR Universal Window Seal $20.00 100.2897 T2 Partner Product - LPR Lab Cable And Power Kit For SharpX $250.00 100.2898 T2 Partner Product - LPR Panasonic Toughpad Fz-G1 Complete Kit $6,000.00 100.2899 T2 Partner Product - LPR Panasonic Toughpad Fz-G1 With Verizon Lte Complete Kit $6,400.00 $6,400.00 $0.00 100.2975 T2 Partner Product - LPR SharpZ3 Camera 08mm Lens and 740nm Illuminator (Black)$3,500.00 100.2976 T2 Partner Product - LPR SharpZ3 Camera 12mm Lens and 740nm Illuminator (Black)$3,500.00 100.2977 T2 Partner Product - LPR SharpZ3 Camera 16mm Lens and 740nm Illuminator (Black)$3,500.00 100.2978 T2 Partner Product - LPR SharpZ3 Camera 25mm Lens and 740nm Illuminator (Black)$3,500.00 100.2979 T2 Partner Product - LPR SharpZ3 Camera 08mm Lens and 740nm Illuminator (White)$3,500.00 100.2980 T2 Partner Product - LPR SharpZ3 Camera 12mm Lens and 740nm Illuminator (White)$3,500.00 100.2981 T2 Partner Product - LPR SharpZ3 Camera 16mm Lens and 740nm Illuminator (White)$3,500.00 100.2982 T2 Partner Product - LPR SharpZ3 Camera 25mm Lens and 740nm Illuminator (White)$3,500.00 100.2983 T2 Partner Product - LPR SharpZ3 Camera 08mm Lens and 850nm Illuminator (Black)$3,500.00 100.2984 T2 Partner Product - LPR SharpZ3 Camera 12mm Lens and 850nm Illuminator (Black)$3,500.00 100.2985 T2 Partner Product - LPR SharpZ3 Camera 16mm Lens and 850nm Illuminator (Black)$3,500.00 100.2986 T2 Partner Product - LPR SharpZ3 Camera 25mm Lens and 850nm Illuminator (Black)$3,500.00 100.2987 T2 Partner Product - LPR SharpZ3 Camera 08mm Lens and 850nm Illuminator (White)$3,500.00 100.2988 T2 Partner Product - LPR SharpZ3 Camera 12mm Lens and 850nm Illuminator (White)$3,500.00 100.2989 T2 Partner Product - LPR SharpZ3 Camera 16mm Lens and 850nm Illuminator (White)$3,500.00 100.2990 T2 Partner Product - LPR SharpZ3 Camera 25mm Lens and 850nm Illuminator (White)$3,500.00 100.2991 T2 Partner Product - LPR SharpZ3 Camera ard Mount Mounting Bracket - Pan Tilt (Black)$220.00 100.2992 T2 Partner Product - LPR SharpZ3 Single Direction Light Bar Bracket (Black)$220.00 100.2993 T2 Partner Product - LPR SharpZ3 Fwd/Rear Light Bar Bracket (Black)$440.00 100.2994 T2 Partner Product - LPR SharpZ3 Camera Portable Magnet Mounting Bracket - Pan Tilt (Black)$220.00 100.2995 T2 Partner Product - LPR SharpZ3 Camera Dual Portable Mounting Bracket - Pan Tilt Universal (Black)$440.00 100.2996 T2 Partner Product - LPR SharpZ3 Camera Hard Mount Mounting Bracket - Pan Tilt (White)$220.00 100.2997 T2 Partner Product - LPR SharpZ3 Single Direction Light Bar Bracket (White)$220.00 100.2998 T2 Partner Product - LPR SharpZ3 Fwd/Rear Light Bar Bracket (White)$440.00 100.2999 T2 Partner Product - LPR SharpZ3 Camera Portable Magnet Mounting Bracket - Pan Tilt (White)$220.00 100.3005 T2 Partner Product - LPR SharpZ3 LAW Dual Base Kit $6,780.00 100.3007 T2 Partner Product - LPR SharpZ3 LAW Quad Base Kit $9,180.00 100.3008 T2 Partner Product - LPR SharpZ3 590nm MLPI Kit $32,400.00 100.3009 T2 Partner Product - LPR SharpZ3 740nm MLPI Kit $32,400.00 100.3013 T2 Partner Product - LPR SharpZ3 740nm Overtime Kit $24,950.00 100.3014 T2 Partner Product - LPR SharpZ3 850nm Overtime Kit $24,950.00 100.3015 T2 Partner Product - LPR Spare Rubber Boots (12) for Magnets $20.00 100.3017 T2 Partner Product - LPR SharpZ3 Camera Long Visor (Black)$200.00 100.3018 T2 Partner Product - LPR SharpZ3 to Processing Unit Cable (7 m/21 feet)$200.00 Pricing is Confidential to T2 and Sourcewell Participating Entities 8-1-21 - Page 3 Sourcewell Product Price List LPR (USD) **Please Note: Pricing on all Professional Services products is scoped separately for each project and therefore not included in this price list Price list is confidential and is not to be shared outside of T2 or Sourcewell participating entities LPR Pricing is Sourcewell Net Program Pricing Sourcewell Year 1 Price From Product Code Product Description Price Quote Q-21367 Variance Annual Subscriptions: Increases by 5% annually. Sourcewell Pricing LPR As of 8/1/21 100.3019 T2 Partner Product - LPR Plastic Cap for Unmated SharpZ3 Cable (Set of 4)$20.00 100.3020 T2 Partner Product - LPR iX POE Cable (10 m/32 feet)$200.00 100.3021 T2 Partner Product - LPR SharpZ3 Base Unit Connector Kit $110.00 100.3022 T2 Partner Product - LPR SharpZ3 Base Unit Standard Mounting Bracket Kit $80.00 100.3023 T2 Partner Product - LPR SharpZ3 Base Unit Extreme Cooling Option $500.00 100.3024 T2 Partner Product - LPR SharpZ3 Main Module Supports up to 2 LPR Cameras $2,800.00 100.3025 T2 Partner Product - LPR SharpZ3 Main Module Supports up to 4 LPR Cameras $4,800.00 100.3026 T2 Partner Product - LPR SharpZ3 Navigation Slot (Provides Advanced GPS with Dead Reckoning)$5,000.00 100.3027 T2 Partner Product - LPR SharpZ3 Slot (Supports up to 4 POE Devices)$5,000.00 100.3028 T2 Partner Product - LPR Mobile SharpZ3 Base Unit Power Supply and Chassis $4,500.00 100.3030 T2 Partner Product - LPR Heatshield SharpZ3 (White)$50.00 100.3031 T2 Partner Product - LPR SharpZ3 590nm University Kit $16,450.00 100.3032 T2 Partner Product - LPR SharpZ3 740nm University Kit $16,450.00 100.3033 T2 Partner Product - LPR SharpZ3 850nm University Kit $16,450.00 100.3034 T2 Partner Product - LPR SharpZ3 850nm University Kit Long Range 590nm Illuminator (Black)$4,990.00 100.3035 T2 Partner Product - LPR SharpV Camera Kit Standard Range 590nm Illuminator (Black)$4,990.00 100.3036 T2 Partner Product - LPR SharpV Camera Kit Long Range 590nm Illuminator (White)$4,990.00 100.3037 T2 Partner Product - LPR SharpV Camera Kit Standard Range (White)$4,990.00 100.3038 T2 Partner Product - LPR SharpV Camera Kit Long Range 740nm Illuminator (Black)$4,990.00 100.3039 T2 Partner Product - LPR SharpV Camera Kit Standard Range 740nm Illuminator (Black)$4,990.00 100.3040 T2 Partner Product - LPR SharpV Camera Kit Long Range740nm Illuminator (White)$4,990.00 100.3041 T2 Partner Product - LPR SharpV Camera Kit Long Range 741nm Illuminator $4,990.00 100.3042 T2 Partner Product - LPR SharpV Camera Kit Standard Range 740nm Illuminator (White)$4,990.00 100.3043 T2 Partner Product - LPR SharpV Camera Kit Long Range 850nm Illuminator (Black)$4,990.00 100.3044 T2 Partner Product - LPR SharpV Camera Kit Standard Range 850nm Illuminator (Black)$4,990.00 100.3046 T2 Partner Product - LPR SharpV Camera Kit Standard Range 850nm Illuminator (White)$4,990.00 100.3047 T2 Partner Product - LPR SharpV Camera Kit Long Range 940nm Illuminator (White)$4,990.00 100.3048 T2 Partner Product - LPR SharpV Camera Kit Long Range 940nm Illuminator (White)$4,990.00 100.3049 T2 Partner Product - LPR SharpV Camera Kit Standard Range 940nm illuminator (White)$4,990.00 100.3050 T2 Partner Product - LPR SharpV Generic Camera Kit $4,990.00 100.3150 T2 Partner Product - LPR SharpZ3 740nm City Kit $19,950.00 $19,950.00 $0.00 100.3151 T2 Partner Product - LPR SharpZ3 850nm City Kit $19,950.00 100.3152 T2 Partner Product - LPR Generic Sharp Z3 Camera $3,500.00 100.3153 T2 Partner Product - LPR SharpZ3 LAW Single Base Kit $6,580.00 100.3154 T2 Partner Product - LPR SharpZ3 LAW Triple Base Kit $8,980.00 100.3155 T2 Partner Product - LPR SharpZ3 850nm MLPI Kit $32,400.00 100.3156 T2 Partner Product - LPR SharpZ3 850nm Central Processing QUAD Base Kit $41,000.00 100.3157 T2 Partner Product - LPR SharpZ3 590nm Overtime Kit $24,950.00 100.3158 T2 Partner Product - LPR Auxiliary POE Camera (4mm)$1,000.00 100.3159 T2 Partner Product - LPR SharpZ3 Camera Long Visor (White)$200.00 100.3160 T2 Partner Product - LPR SharpV Camera Kit Long Range 850nm illuminator (White)$4,990.00 100.3178 T2 Partner Product - LPR Mobile-Road Speed Sensor w/Magnets and Pick-Up Coil $60.00 100.3179 T2 Partner Product - LPR Panasonic Toughpad Fz-G1 with VERIZON LTE Complete Kit $6,700.00 100.3201 T2 Partner Product - LPR SharpZ3 Camera 08mm Lens and 590nm Illuminator (Black)$3,500.00 100.3202 T2 Partner Product - LPR SharpZ3 Camera 12mm Lens and 590nm Illuminator (Black)$3,500.00 Pricing is Confidential to T2 and Sourcewell Participating Entities 8-1-21 - Page 4 Sourcewell Product Price List LPR (USD) **Please Note: Pricing on all Professional Services products is scoped separately for each project and therefore not included in this price list Price list is confidential and is not to be shared outside of T2 or Sourcewell participating entities LPR Pricing is Sourcewell Net Program Pricing Sourcewell Year 1 Price From Product Code Product Description Price Quote Q-21367 Variance Annual Subscriptions: Increases by 5% annually. Sourcewell Pricing LPR As of 8/1/21 100.3203 T2 Partner Product - LPR SharpZ3 Camera 16mm Lens and 590nm Illuminator (Black)$3,500.00 100.3204 T2 Partner Product - LPR SharpZ3 Camera 25mm Lens and 590nm Illuminator (Black)$3,500.00 100.3205 T2 Partner Product - LPR SharpZ3 Camera 08mm Lens and 590nm Illuminator (White)$3,500.00 100.3206 T2 Partner Product - LPR SharpZ3 Camera 12mm Lens and 590nm Illuminator (White)$3,500.00 100.3207 T2 Partner Product - LPR SharpZ3 Camera 16mm Lens and 590nm Illuminator (White)$3,500.00 100.3208 T2 Partner Product - LPR SharpZ3 Camera 25mm Lens and 590nm Illuminator (White)$3,500.00 100.3209 T2 Partner Product - LPR SharpZ3 590nm City Kit $19,950.00 Services - to be scoped and included based on customer specifications Sourcewell Price Year 1 Price From Quote Q-21367 Variance 100.2803 T2 Partner Product - LPR Standard Parking Management Package $4,995.00 100.2804 T2 Partner Product - LPR Interface To One Pay By Plate System $2,500.00 100.2805 T2 Partner Product - LPR Interface To Multiple Pay By Plate System $4,000.00 100.2806 T2 Partner Product - LPR Import Tool (3rd-Party XML LPR Data)$1,000.00 100.2807 T2 Partner Product - LPR Hotlist - FTP/HTTP/SFTP Permit List Updater $1,000.00 100.2817 T2 Partner Product - Permit Zone Configuration Services For LPR Mobile University Or City $1,375.00 100.2818 T2 Partner Product - LPR Permit Zone Configuration Svcs for Mobile City w/ or w/o Wheel Imagine Pkg $1,100.00 $1,100.00 $0.00 100.2819 T2 Partner Product - LPR Security Center & Patroller Software Installation Only $825.00 100.2820 T2 Partner Product - LPR Managed Services Setup Fees $550.00 100.2852 T2 Partner Product - LPR Mapping License Including Data For North America - Per Vehicle License $500.00 $500.00 $0.00 100.2900 T2 Partner Product - LPR Remote Technical Service - Per 1/2 Day.$550.00 100.2901 T2 Partner Product - LPR Remote Technical Service - Per Day.$1,100.00 100.2902 T2 Partner Product - LPR On-Site Tech Service-Per Day (Travel Cost Not Included, Min 2 Days Onsite)$1,600.00 100.2903 T2 Partner Product - LPR Mobile City Or University System Onsite Turn-Key Installation For 1 Vehicle $4,500.00 $4,500.00 $0.00 100.2904 T2 Partner Product - LPR Mobile Hotlist System Onsite Turn-Key Installation For 1 Vehicle $4,000.00 100.2905 T2 Partner Product - LPR Mobile City Or University System Onsite Relocation For 1 Vehicle $4,800.00 100.2906 T2 Partner Product - LPR Mobile Hotlist System Onsite Relocation For 1 Vehicle $4,000.00 100.2907 T2 Partner Product - LPR Budgetary Travel Cost For North America $1,500.00 100.2908 T2 Partner Product - LPR Permit Zone Conf Svcs-Mobile University Package. 50 To 250 Permit Zones $500.00 100.2909 T2 Partner Product - LPR Permit Zone Config Services For Mobile University Package. Up To 50 Lots $250.00 100.2910 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law With Advance Replacement Coverage 1 Month $116.25 100.2911 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/ Adv Replacement Coverage 1 Year Addt $1,395.00 100.2912 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/Adv Replacement Coverage - 2 Years Addt $2,511.00 100.2913 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/Advance Repl Coverage-3 Years Addt $3,557.25 100.2914 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/ Adv Replacement Coverage-4 Years Addt $4,464.00 100.2915 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/ Return And Repair Coverage 1 Month $93.00 100.2916 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/ Return And Repair Coverage 1 Year $1,116.00 100.2917 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/ Return/Repair Cov-2 Yrs Addt Coverage $2,008.80 100.2918 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/ Return/Repair Cov-3 Yrs Addt Coverage $2,845.80 100.2919 T2 Partner Product - LPR Ext Warranty-Au-K-Sxx Kit And Law W/ Return/Repair Cov-4 Year Addt Coverage $3,571.20 100.2920 T2 Partner Product - LPR Au-K-Sxx- Law Adv Swap Warranty Svcs Upgrade-Ret/Repair-First Year Of Sale $488.25 100.2921 T2 Partner Product - LPR Extended Warranty For Au-K-Uxx Kit With Advance Replacement Coverage 1 Mo $224.13 100.2922 T2 Partner Product - LPR Extended Warranty-Au-K-Uxx Kit With Advance Replacement Coverage 1 Year $2,689.50 100.2923 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Adv Replacement Coverage-2 Year Addt Coverage $4,841.10 100.2924 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Adv Replacement Coverage-3 Year Addt Coverage $6,858.23 Pricing is Confidential to T2 and Sourcewell Participating Entities 8-1-21 - Page 5 Sourcewell Product Price List LPR (USD) **Please Note: Pricing on all Professional Services products is scoped separately for each project and therefore not included in this price list Price list is confidential and is not to be shared outside of T2 or Sourcewell participating entities LPR Pricing is Sourcewell Net Program Pricing Sourcewell Year 1 Price From Product Code Product Description Price Quote Q-21367 Variance Annual Subscriptions: Increases by 5% annually. Sourcewell Pricing LPR As of 8/1/21 100.2925 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Adv Replacement Coverage-4 Year Addt Coverage $8,606.40 100.2926 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Return And Repair Coverage 1 Month $181.50 100.2927 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Return/Repair Coverage 1 Year Addt Coverage $2,178.00 100.2928 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Return/Repair Coverage 2 Year Addt Coverage $3,920.40 100.2929 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Return/Repair Coverage 3 Year Addt Coverage $5,553.90 100.2930 T2 Partner Product - LPR Ext Warranty-Au-K-Uxx Kit w/ Return/Repair Coverage 4 Year Addt Coverage $6,969.60 100.2931 T2 Partner Product - LPR Au-K-Uxx- Adv Swap Warr Svcs Upgrade From Return/Repair-First Year Of Sale $495.00 100.2932 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Adv Replacement Coverage 1 Month $266.00 100.2933 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Adv Replacement Cov 1 Year $3,192.00 100.2934 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Adv Replacement Cov 2 Addt Year $5,745.60 100.2935 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Adv Replacement Cov 3 Addt Year $8,139.60 100.2936 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Adv Replacement Cov 4 Addt Year $10,214.40 $10,214.40 $0.00 100.2937 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Return/Repair Coverage 1 Month $219.45 100.2938 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Return/Repair Coverage 1 Year $2,633.40 100.2939 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Return/Repair Coverage 2 Addt Year $4,740.12 100.2940 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Return/Repair Coverage 3 Addt Year $6,715.17 100.2941 T2 Partner Product - LPR Ext Warranty-Au-K-Cxx Kit w/ Return/Repair Coverage 4 Addt Year $8,426.88 100.2942 T2 Partner Product - LPR Au-K-Cxx- Adv Swap Warranty Svcs Upgr From Return/Repair-First Year Of Sale $558.60 $558.60 $0.00 100.2943 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Adv Replacement Coverage 1 Month $332.67 100.2944 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Adv Replacement Coverage 1 Year $3,992.00 100.2945 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Adv Replacement Coverage 2 Addt Year $7,185.60 100.2946 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Adv Replacement Coverage 3 Addt Year $10,179.60 100.2947 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Adv Replacement Coverage 4 Addt Year $12,774.40 100.2948 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Return/Repair Coverage 1 Month $272.37 100.2949 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Return/Repair Cov 1 Year $3,268.45 100.2950 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Return/Repair Cov-2 Years Addt Cov $5,883.21 100.2951 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Return/Repair Cov-3 Years Addt Cov $8,334.55 100.2952 T2 Partner Product - LPR Ext Warranty-Au-K-Oxx Kit w/ Return/Repair Cov-4 Years Addt Cov $10,459.04 100.2953 T2 Partner Product - LPR Au-K-Oxx-Adv Swap Warr Svcs Upgr From Return/Repair For First Year Of Sale $723.55 100.2954 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Adv Replacement Coverage 1 Month $434.00 100.2955 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Adv Replacement Coverage 1 Year $3,192.00 100.2956 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Adv Replacement Coverage 2 Year Addt $5,745.60 100.2957 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Adv Replacement Coverage 3 Year Addt $8,139.60 100.2958 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Adv Replacement Coverage 4 Year Addt $10,214.40 100.2959 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Return/Repair Coverage 1 Month $359.00 100.2960 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Return/Repair Coverage 1 Year $2,633.40 100.2961 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Return/Repair Coverage-2 Years Addt Coverage $4,740.12 100.2962 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Return/Repair Coverage-3 Years Addt Coverage $6,715.17 100.2963 T2 Partner Product - LPR Ext Warranty-Au-K-Ixx Kit w/ Return/Repair Coverage-4 Years Addt Coverage $8,426.88 100.2964 T2 Partner Product -LPR Au-K-Ixx- Adv Swap Warranty Svcs Upgr From Return/Repair-First Year Of Sale $558.60 100.2965 T2 Partner Product - LPR Advantage 1 LPR Mobile System Connection To Security Center - 1 Year $200.00 100.2966 T2 Partner Product - LPR Advantage 1 LPR Mobile System Connection To Security Center - 2 Year $360.00 100.2967 T2 Partner Product - LPR Advantage 1 LPR Mobile System Connection To Security Center - 3 Year $480.00 100.2968 T2 Partner Product - LPR Advantage 1 LPR Mobile System Connection To Security Center - 4 Year $600.00 100.2969 T2 Partner Product - LPR Advantage 1 LPR Mobile System Connection To Security Center - 5 Year $700.00 Pricing is Confidential to T2 and Sourcewell Participating Entities 8-1-21 - Page 6 Sourcewell Product Price List LPR (USD) **Please Note: Pricing on all Professional Services products is scoped separately for each project and therefore not included in this price list Price list is confidential and is not to be shared outside of T2 or Sourcewell participating entities LPR Pricing is Sourcewell Net Program Pricing Sourcewell Year 1 Price From Product Code Product Description Price Quote Q-21367 Variance Annual Subscriptions: Increases by 5% annually. Sourcewell Pricing LPR As of 8/1/21 100.2970 T2 Partner Product - LPR Advantage Renewal 1 LPR Mobile System Connection To Security Center-1 Year $200.00 100.2971 T2 Partner Product - LPR Advantage Renewal 1 LPR Mobile System Connection To Security Center-2 Year $360.00 100.2972 T2 Partner Product - LPR Advantage Renewal 1 LPR Mobile System Connection To Security Center-3 Year $480.00 100.2973 T2 Partner Product - LPR Advantage Renewal 1 LPR Mobile System Connection To Security Center-4 Year $600.00 100.2974 T2 Partner Product - LPR Advantage Renewal 1 LPR Mobile System Connection To Security Center-5 Year $700.00 100.3165 T2 Partner Product - LPR Free-Flow Base Package $7,500.00 100.3166 T2 Partner Product - LPR Free-Flow - One Parking Lot Connection $5,000.00 100.3167 T2 Partner Product - LPR The Stakeout ALPR Frequency Monitor $7,500.00 100.3168 T2 Partner Product - LPR T2MEAEXPORT Plugin $995.00 100.3170 T2 Partner Product - LPR GSC Parking DMS - One Parking DMS Device Connection $1,000.00 100.3171 T2 Partner Product - LPR Patroller University Software Update $1,500.00 100.3172 T2 Partner Product - LPR Patroller City Software Update $1,500.00 100.3173 T2 Partner Product - LPR Patroller University to City Migration $4,500.00 100.3180 T2 Partner Product - LPR Ext Warranty-AU-K-PXZ3 Kit And Law W/ Advance Replacement Coverage 1 Month $116.25 100.3181 T2 Partner Product - LPR Ext Warranty-AU-K-PXZ3 Kit And Law W/ Advance Replacement Coverage 1 Year $1,395.00 100.3182 T2 Partner Product - LPR Ext Warranty-AU-K-PXZ3 Kit And Law W/ Advance Replacement Coverage 2 Years $2,511.00 100.3183 T2 Partner Product - LPR Ext Warranty-AU-K-PXZ3 Kit And Law W/ Advance Replacement Coverage 3 Years $3,557.25 100.3184 T2 Partner Product - LPR Ext Warranty-AU-K-PXZ3 Kit And Law W/ Advance Replacement Coverage 4 Years $4,464.00 100.3185 T2 Partner Product - LPR Ext Warranty- AU-K-PXZ3 Kit And Law W/ Return and Repair Coverage 1 Month $93.00 100.3186 T2 Partner Product - LPR Ext Warranty- AU-K-PXZ3 Kit And Law W/ Return and Repair Coverage 1 Year $1,116.00 100.3187 T2 Partner Product - LPR Ext Warranty- AU-K-PXZ3 Kit And Law W/ Return and Repair Coverage 2 Years $2,008.80 100.3188 T2 Partner Product - LPR Ext Warranty- AU-K-PXZ3 Kit And Law W/ Return and Repair Coverage 3 Years $2,845.80 100.3189 T2 Partner Product - LPR Ext Warranty- AU-K-PXZ3 Kit And Law W/ Return and Repair Coverage 4 Years $3,571.20 100.3190 T2 Partner Product - LPR AU-K-PXZ3 And Law Adv Swap Warranty Svcs Upgrade-Ret/Repair-First Year Of Sale $488.25 100.3191 T2 Partner Product - LPR Advantage 1 LPR Fixed Camera Connection-1 Year $80.00 100.3192 T2 Partner Product - LPR Advantage 1 LPR Fixed Camera Connection-2 Year $144.00 100.3193 T2 Partner Product - LPR Advantage 1 LPR Fixed Camera Connection-3 Year $192.00 100.3194 T2 Partner Product - LPR Advantage 1 LPR Fixed Camera Connection-4 Year $240.00 100.3195 T2 Partner Product - LPR Advantage 1 LPR Fixed Camera Connection-5 Year $300.00 100.3196 T2 Partner Product - LPR Advantage Renewal 1 LPR Fixed Camera Connection -1 Year $80.00 100.3197 T2 Partner Product - LPR Advantage Renewal 1 LPR Fixed Camera Connection -2 Year $144.00 100.3198 T2 Partner Product - LPR Advantage Renewal 1 LPR Fixed Camera Connection -3 Year $192.00 100.3199 T2 Partner Product - LPR Advantage Renewal 1 LPR Fixed Camera Connection -4 Year $240.00 100.3200 T2 Partner Product - LPR Advantage Renewal 1 LPR Fixed Camera Connection -5 Year $280.00 Pricing is Confidential to T2 and Sourcewell Participating Entities 8-1-21 - Page 7 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#21-10038 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Engineering Department Agenda Number: 6.7 SUBJECT/RECOMMENDATION: Approve a Master Agreement and Work Order from Atkins North America, Inc., of Tampa, FL, for design and bidding of Phase I of the Fort Harrison Avenue Corridor Improvements Project (19-0036-EN) in the amount of $2,767,677.32, per Request for Qualifications (RFQ) 04-21, and authorize the appropriate officials to execute same. (consent) SUMMARY: The potable water, wastewater collection, and stormwater systems along Fort Harrison are aging beyond their useful life and must be replaced. This project will replace those systems, including construction of a new reclaimed water main, followed by roadway reconstruction and potential implementation of mobility enhancements. March 2021, Atkins was selected as Engineer of Record (EOR) through RFQ #04-21, from which seven submittals were received. The selection committee consisted of representatives from the Engineering and Planning Departments. This initial design effort will cover the northern portion of Ft. Harrison Avenue, from the “apex” where Ft. Harrison Avenue intersects Myrtle Avenue, south to Jones Street. The estimated construction value for this phase is approximately $22.5 million. The remaining corridor construction estimate is $44 million. The project scope includes utility design (potable water, wastewater collection, stormwater, and reclaimed water), roadway design, intersection evaluations that may lead to temporary demonstration projects and associated public outreach, in addition to recommending means of incorporating green infrastructure and sustainability to align with Greenprint 2.0. Atkins will prepare the design drawings, specifications, cost estimates, permits, and provide bidding support. Design is expected to take 1.5 years. APPROPRIATION CODE AND AMOUNT: 3157541-530100-C2102 Roads $371,967.54 3197319-530100-C2102 Storm $597,974.24 3217321-530100-C2102 Water $826,119.81 3217321-530100-C2102 Sewer $826,119.81 3217321-530100-C2102 RCW $145,495.92 Funding is available in Capital Improvement Project C2102, Fort Harrison Reconstruction to fund the work order. Page 1 City of Clearwater Printed on 2/1/2022 March 9, 2021 Atkins North America, Inc. Attn: Daniel Parsons, PE Via email: Daniel.Parsons2@atkinsglobal.com 4030 W. Boy Scout Blvd. Suite 700 Tampa, Fl 33607 RE: Request for Qualifications (RFQ) #04-21, Consulting Services- Ft. Harrison Complete Streets Project Mr. Parsons, Thank you for your interest and submittal in response to RFQ #04-21, Consulting Services- Ft. Harrison Complete Streets Project. We appreciate the time and effort put forth in your presentation to our Selection Committee on March 9, 2021. The selection committee has ranked the three (3) firms that participated in the formal presentations as follows: 1. Atkins North America, Inc. 2. HDR, Inc. 3. CPH, Inc. Congratulations! We will begin contract negotiations with your firm in the next few days. Should negotiations fail, the committee would move to the second highest ranked firm. On behalf of the Selection Committee and the City, I would like to thank you again for your participation and interest. Regards, Valerie Craig Valerie Craig, CPPB Sr. Procurement Analyst Procurement Division 100 S Myrtle Ave Clearwater FL 33756-5520 PO Box 4748, 33578-4748 727-562-4630 Tel REQUEST FOR QUALIFICATIONS Consulting Services - Fort Harrison Complete Streets Project RFQ 04-21 December 15, 2020 NOTICE IS HEREBY GIVEN that sealed Statements of Qualifications will be received by the City of Clearwater (City) until 10:00 AM, Local Time, January 27, 2021 to provide Consulting Services - Fort Harrison Complete Streets Project. Brief Description: The City of Clearwater (City) is soliciting responses from qualified engineering consulting firms to provide assessment, design, bidding assistance, project administration, construction engineering inspection (CEI) assistance and other engineering-related services required for the Fort Harrison Complete Streets Project. Responses must be in accordance with the provisions, specifications and instructions set forth herein and will be received by the Procurement Division until the above noted time, when they will be publicly acknowledged and accepted. This Request for Qualifications, any attachments and addenda are available for download at https://www.myclearwater.com/business/rfp Please read the entire solicitation package and submit the response in accordance with the instructions. This document (less this invitation and the instructions) and any required documents, attachments, and submissions will constitute the response. General, Process, or Technical Questions concerning this solicitation should be directed, IN WRITING, to Valerie Craig, Sr. Procurement Analyst at Valerie.Craig@myclearwater.com. This Request for Qualifications is issued by: Lori Vogel, CPPB Procurement Manager lori.vogel@myclearwater.com INSTRUCTIONS Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 2 i.1 VENDOR QUESTIONS: All questions regarding the contents of this solicitation, and solicitation process (including requests for ADA accommodations), shall be directed solely to the Contact listed on Page One (1). Questions should be submitted in writing via letter, fax or email. Questions received less than ten (10) calendar days prior to the due date and time may be answered at the discretion of the City. i.2 ADDENDA/CLARIFICATIONS: Any changes to the specifications will be in the form of an addendum. Addenda are posted on the City website no less than seven (7) days prior to the Due Date. Vendors are cautioned to check the Purchasing Website for addenda and clarifications prior to submitting their response. The City cannot be held responsible if a vendor fails to receive any addenda issued. The City shall not be responsible for any oral changes to these specifications made by any employees or officer of the City. Failure to acknowledge receipt of an addendum may result in disqualification of a response. i.3 DUE DATE & TIME FOR SUBMISSION AND OPENING: Date: January 27, 2021 Time: 10:00 AM (Local Time) The City will open all responses properly and timely submitted and will record the names and other information specified by law and rule. All responses become the property of the City and will not be returned except in the case of a late submission. Respondent names, as read at the opening, will be posted on the City website. Once a notice of intent to award is posted or 30 days from day of opening elapses, whichever occurs earlier, responses are available for inspection by contacting the Procurement Division. i.4 RESPONSE SUBMITTAL: It is recommended that responses are submitted electronically through our bids website at https://www.myclearwater.com/business/rfp. Firms may mail or hand-deliver responses to the address below. Use label at the end of this solicitation package. E-mail or fax submissions will not be accepted. City of Clearwater Attn: Procurement Division 100 S Myrtle Ave, 3rd Fl, Clearwater FL 33756-5520 or PO Box 4748, Clearwater FL 33758-4748 No responsibility will attach to the City of Clearwater, its employees or agents for premature opening of a response that is not properly addressed and identified. i.5 LATE RESPONSES. The respondent assumes responsibility for having the response delivered on time at the place specified. All responses received after the date and time specified shall not be considered and will be returned unopened to the respondent. The respondent assumes the risk of any delay in the mail or in handling of the mail by employees of the City of Clearwater, or any private courier, regardless whether sent by mail or by means of personal delivery. It shall not be sufficient to show that you mailed or commenced delivery before the due date and time. All times are Clearwater, Florida local times. The respondent agrees to accept the time stamp in the City’s Procurement Division as the official time. i.6 LOBBYING. Any communication regarding this solicitation for the purpose of influencing the process or the award, between any person or affiliates seeking an award from this solicitation and the City is prohibited. This section shall not prohibit public comment at any City Council meeting, study session or Council committee meeting. This prohibition shall not apply to communication with the contact(s) identified in the solicitation or City-initiated communications for the purposes of conducting the procurement including but not limited to clarification of responses, presentations if provided in the solicitation, contract negotiations, protest/appeal resolution, or surveying non- responsive vendors. INSTRUCTIONS Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 3 i.7 RESPONSIBILITY TO READ AND UNDERSTAND. Failure to read, examine and understand the solicitation will not excuse any failure to comply with the requirements of the solicitation or any resulting contract, nor shall such failure be a basis fo r claiming additional compensation. If a vendor suspects an error, omission or discrepancy in this solicitation, the vendor must immediately and in any case not later than seven (7) business days in advance of the due date notify the contact on page One (1). The City is not responsible for and will not pay any costs associated with the preparation and submission of the response. Respondents are cautioned to verify their responses before submission, as amendments to or withdrawal of responses submitted af ter time specified for opening of responses may not be considered. The City will not be responsible for any respondent errors or omissions. i.8 FORM AND CONTENT OF RESPONSES. Unless otherwise instructed or allowed, responses shall be submitted on the forms provided. An original and the designated number of copies of each response are required. Responses, including modifications, must be submitted in ink, typed, or printed form and signed by an authorized representative. Please line through and initial rather than erase changes. If the response is not properly signed or if any changes are not initialed, it may be considered non-responsive. The City may require that an electronic copy of the response be submitted. The response must provide all information requested and must address all points. The City does not encourage exceptions. The City is not required to grant exceptions and depending on the exception, the City may reject the response. i.9 DEBARMENT DISCLOSURE. If the respondent has been debarred, suspended, or otherwise lawfully precluded from participating in any public procurement activity, including being disapproved as a (sub)contractor with any federal, state, or local government, or if any such preclusion from participation from any public procurement activity is currently pending, the respondent shall include a letter with its response identifying the name and address of the governmental unit, the effective date of this suspension or debarment, the duration of the suspension or debarment, and the relevant circumstances relating to the suspension or debarment. If suspension or debarment is currently pending, a detailed description of all relevant circumstances including the details enumerated above must be provided. A response from a respondent who is currently debarred, suspended or otherwise lawfully prohibited from any public procurement activity may be rejected. i.10 RESERVATIONS. The City reserves the right to reject any or all responses or any part thereof; to reissue the solicitation; to reject non-responsive or non-responsible responses; to reject unbalanced responses; to reject responses where the terms and/or awards are conditioned upon another event; to reject individual responses for failure to meet any requirement; to award by part or portion, or total; to make multiple awards; to waive minor irregularities, defects, omissions, technicalities or form errors in any response. The City may seek clarification of the response from respondent at any time, and failure to respond is cause for rejection. Submission of a response confers on respondent no right to an award or to a subsequent contract. The City is responsible to make an award that is in the best interest of the City. All decisions on compliance, evaluation, terms and conditions shall be made solely at the City’s discretion and made to favor the City. No binding contract will exist between the respondent and the City until the City executes a written contract or purchase order. i.11 OFFICIAL SOLICITATION DOCUMENT. Changes to the solicitation document made by a respondent may not be acknowledged or accepted by the City. Award or execution of a contract does not constitute acceptance of a changed term, condition or specification unless specifically acknowledged and agreed to by the City. The copy maintained and published by the City shall be the official solicitation document. i.12 ETHICS. It is the intention of the City to promote courtesy, fairness, impartiality, integrity, service, professionalism, economy, and government by law in the Procurement process. The responsibility for implementing this policy rests with each individual who participates in the procurement process, including respondents and contractors. To achieve the purpose of this Article, it is essential that respondents and contractors doing business with the City also observe the ethical standards prescribed herein. It shall be a breach of ethical standards to: INSTRUCTIONS Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 4 a. Exert any effort to influence any City employee or agent to breach the standards of ethical conduct. b. Intentionally invoice any amount greater than provided in Contract or to invoice for Materials or Services not provided. c. Intentionally offer or provide sub-standard Materials or Services or to intentionally not comply with any term, condition, specification or other requirement of a City Contract. i.13 GIFTS. The City will accept no gifts, gratuities or advertising products from respondents or prospective respondents and affiliates. i.14 PROTESTS AND APPEALS. If a respondent believes there is a mistake, impropriety, or defect in the solicitation, believes the City improperly rejected its response, and/or believes the selected response is not in the City’s best interests, the respondent may submit a written protest. All protests and appeals are governed by the City of Clearwater Purchasing Policies and Procedures. If any discrepancy exists between this Section and the Procurement Rules, the language of the Procurement Rules controls. Protests based upon alleged mistake, impropriety, or defect in a solicitation that is apparent before the opening must be filed with the Procurement Manager no later than five (5) business days before Opening. Protests that only become apparent after the Bid Opening must be filed within ten (10) business days of the alleged violation of the applicable purchasing ordinance. The complete protest procedure can be obtained by contacting the Procurement Division. ADDRESS PROTESTS TO: City of Clearwater - Procurement Division 100 So Myrtle Ave, 3rd Fl Clearwater FL 33756-5520 or PO Box 4748 Clearwater FL 33758-4748 INSTRUCTIONS – EVALUATION Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 5 i.15 EVALUATION PROCESS. Responses will be reviewed by a screening committee comprised of City employees and/or authorized agents. The City staff may or may not initiate discussions with respondents for clarification purposes. Clarification is not an opportunity to change the response. Respondents shall not initiate discussions with any City employee or official. i.16 CRITERIA FOR EVALUATION AND AWARD. The City evaluates three (3) categories of information: responsiveness, responsibility, and the technical response. All responses must meet the following criteria. a) Responsiveness. The City will determine whether the response complies with the instructions for submitting responses including completeness of response which encompasses the inclusion of all required attachments and submissions. The City must reject any responses that are submitted late. Failure to meet other requirements may result in rejection. b) Responsibility. The City will determine whether the respondent is one with whom it can or should do business. Factors that the City may evaluate to determine "responsibility" include, but are not limited to: past performance, references (including those found outside the response), compliance with applicable laws, respondent's record of performance and integrity (e.g., has the respondent been delinquent or unfaithful to any contract with the City), whether the respondent is qualified legally to contract with the City, financial stability and the perceived ability to perform completely as specified. A respondent must at all times have financial resources sufficient, in the opinion of the City, to ensure performance of the contract and must provide proof upon request. City staff may also use Dun & Bradstreet and/or any generally available industry information. The City reserves the right to inspect and review respondent’s facilities, equipment and personnel and those of any identified subcontractors. The City will determine whether any failure to supply information, or the quality of the information, will result in rejection. c) Technical Response. The City will determine how well responses meet its requirements in terms of the response to the solicitation and how well the offer addresses the needs of the project. The City will rank offers using a point ranking system (unles s otherwise specified) as an aid in conducting the evaluation. The criteria that will be evaluated based on the following relative weights: Evaluation Criteria (Response Format, pgs. 11-12) Points Professional Qualifications (Tab 2) 30 Relevant Project Experience (Tab 3) 25 Technical Approach (Tab 4) 15 Project Methodology and Schedule (Tab 5) 15 Quality Management Plan (Tab 6) 15 i.17 SHORT-LISTING. The City at its sole discretion may create a short-list of the highest scored proposals based on a preliminary evaluation against the evaluation criteria. Only those short -listed proposers would be invited to give presentations and/or interviews. The City will finalize ranking of the firms upon conclusion of presentations/interviews. i.18 PRESENTATIONS/INTERVIEWS. The respondent must provide a formal presentation/interview upon the request of the City. The location shall be determined by the City. Virtual presentations/interviews may be required. i.19 CONTRACT NEGOTIATIONS AND ACCEPTANCE. Respondent must be prepared for the City to accept the response as submitted. If respondent fails to sign all documents necessary to successfully execute the final contract within a reasonable time as specified, or negotiations do not INSTRUCTIONS – EVALUATION Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 6 result in an acceptable agreement, the City may reject response or revoke the award, and may begin negotiations with another Respondent. Final contract terms must be approved or signed by the appropriately authorized City official(s). No binding contract will exist between the respondent and the City until the City executes a written contract or purchase order. i.20 NOTICE OF INTENT TO AWARD. Notices of the City’s intent to award a Contract are posted to Purchasing’s website. It is the respondent’s responsibility to check the City of Clearwater’s Purchasing website at https://www.myclearwater.com/business/rfp to view the Procurement Division’s Intent to Award postings. i.21 RFQ TIMELINE. All dates are tentative and subject to change. Release RFQ: December 14, 2020 Advertise Tampa Bay Times: December 16, 2020 Responses due: January 27, 2021 Review responses: January 27 – February 12, 2021 Presentations (if requested): Week of February 22, 2021 Award recommendation: Week of February 22, 2021 Council authorization: April 2021 Contract begins: April 2021 DETAILED SPECIFICATIONS Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 7 1. PROJECT MISSION. The project mission is to provide cost effective municipal services and infrastructure, facilitate development of the economy and support a high quality of life and experience for Clearwater residents and visitors. The City is seeking an engineering consultant who shares the same vision as it relates to the Fort Harrison Avenue (FHA) Complete Streets Project. 2. INTRODUCTION. The City is seeking an engineering consulting firm for assessment, design, bidding assistance, project administration, planning, assistance with CEI services, construction management and other engineering-related services required for the FHA Complete Streets Project. “Complete streets” shall be defined as a means of safe travel for pedestrians, motorists, public transit vehicles, cyclists, micromobility devices and any means of legal transportation within the public right-of-way. Complete streets will provide for frequent and safe pedestrian crossing opportunities, median islands, accessible pedestrian signals, curb extensions and more. The project will be all-inclusive meaning that all stormwater conveyances and structures, utility infrastructure (above and below-surface), streets, sidewalks, and landscaping within the public right-of-way shall be assessed for re-design, repair and/or replacement. Important Note on Project Phasing: The design and construction for the FHA Complete Streets Project will be phased. The number of phases and phase limits have not yet been determined. Upon selecting the most qualified firm, the City and the selected firm will work together to analyze and delineate final phase limits. This RFQ seeks to determine the most qualified applicant for phase 1 only. Contract extensions for additional phases are defined later in this document. 3. BACKGROUND. FHA is classified as a collector road that runs from N. Myrtle Avenue (north) to Belleair Road (south) through downtown Clearwater. The majority of FHA is comprised of a three-lane section (a northbound, southbound, and two-way continuous left turn lane) and an undivided four-lane section with two (2) northbound and two (2) southbound travel lanes (Belleair Road to Belleview Boulevard). Major surface components of the FHA right-of-way include existing pavement, sidewalks with landscaped buffers, striped medians and signalized intersections with pedestrian crosswalks. Major subgrade components include utility infrastructure such as stormwater conveyances, potable water, sanitary sewer, reclaimed water, natural gas, and fiber optic lines/structures. There are major public utility intersections within the FHA alignment, relatively larger in diameter, such as the main service lines to Clearwater Beach. In addition, private infrastructure, such as power and communication utilities that support Morton Plant Hospital, exist within the FHA right-of- way. It shall be the responsibility of the selected firm to field verify all utilities prior to design and construction. It is important to note that the intersecting utilities shall remain in service throughout the duration of the project. The following information is posted on the City’s FTP site to aid in preparing responses. • Atlases-RFP for Complete Streets: The City of Clearwater infrastructure data for the project location has been uploaded to the City’s FTP site to aid in preparing responses. • Exhibit A- Preliminary Phase Map • Exhibit B- Fort Harrison Traffic Volume Study • Exhibit C- Ft Harrison Avenue Complete Streets Study. (Carefully review this exhibit, particularly the low-cost options (demonstration projects) and temporary solutions for Complete Streets installations. The City may require the selected firm to provide implementation opportunities for the same strategies listed in the Study while more permanent installations are being designed. The locations of the demonstration projects must be identified within two months of the work order.) DETAILED SPECIFICATIONS Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 8 FTP Site Access: ftp://vendor:clearwater@ftpserver.myclearwater.com/Purchasing/RFQ 04-21 Fort Harrison Complete Streets Project Consulting Services/ Username: vendor (lower case) Password: clearwater (lower case) 4. SCOPE OF SERVICES. The project will consist of converting an existing portion of Fort Harrison Avenue into a complete street. Major infrastructure design, as described above, will be included. The selected firm is expected to provide all project related engineering and consulting services for project completion. This includes but not limited to the preparation of complete and comprehensive phased design drawings, specifications, construction documents, analysis and preparation of project cost estimates, creation and organization of project presentations, coordination and attendance of all project meetings (including Neighborhood and City Council meetings) and direction and utilization of public outreach efforts. 5. REQUIRED QUALIFICATIONS. Qualified firms must demonstrate competence in areas of civil engineering including but not limited to related fields such as roadway design, stormwater design, utility design, surveying and mapping, landscape architecture, environmental engineering, construction management, and inspection for similar municipal projects. Qualified firms shall have significant experience in stormwater and utility design within high traffic municipal corridors. Firms shall also have experience designing such systems to maintain service throughout construction with minimal disruption. 6. INSURANCE REQUIREMENTS. The Consultant shall, at its own cost and expense, acquire and maintain (and cause any subcontractors, representatives or agents to acquire and maintain) during the term with the City, sufficient insurance to adequately protect the respective interest of the parties. Coverage shall be obtained with a carrier having an AM Best Rating of A -VII or better. In addition, the City has the right to review the Contractor’s deductible or self -insured retention and to require that it be reduced or eliminated. Specifically the Contractor must carry the following minimum types and amounts of insurance on an occurrence basis or in the case of coverage that cannot be obtained on an occurrence basis, then coverage can be obtained on a claims-made basis with a minimum three (3) year tail following the termination or expiration of this Agreement. Specific work may require additional coverage on a case by case basis: a. Commercial General Liability Insurance coverage, including but not limited to, premises operations, products/completed operations, products liability, contractual liability, advertising injury, personal injury, death, and property damage in the minimum amount of $1,000,000 (one million dollars) per occurrence and $2,000,000 (two million dollars) general aggregate. b. Commercial Automobile Liability Insurance coverage for any owned, non-owned, hired or borrowed automobile is required in the minimum amount of $1,000,000 (one million dollars) combined single limit. c. Unless waived by the State of Florida, statutory Workers’ Compensation Insurance coverage in accordance with the laws of the State of Florida, and Employer’s Liability Insurance in the minimum amount of $100,000 (one hundred thousand dollars) each employee each accident, $100,000 (one hundred thousand dollars) each employee by disease and $500,000 (five hundred thousand dollars) aggregate by disease with benefits afforded under the laws of the State of Florida. Coverage should include Voluntary Compensatio n, Jones Act, and U.S. Longshoremen’s and Harbor Worker’s Act coverage where applicable. Coverage must be applicable to employees, contractors, subcontractors, and volunteers, if any. DETAILED SPECIFICATIONS Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 9 d. Professional Liability Insurance coverage appropriate for the type of business engaged in by the Contractor with minimum limits of $1,000,000 (one million dollars) per occurrence. If a claims made form of coverage is provided, the retroactive date of coverage shall be no later than the inception date of claims made coverage, unless prior policy was extended indefinitely to cover prior acts. Coverage shall be extended beyond the policy year either by a supplemental extended reporting period (ERP) of as great a duration as available, and with no less coverage and with reinstated aggregate limits, or by requiring that any new policy provide a retroactive date no later than the inception date of claims made coverage. The above insurance limits may be achieved by a combination of primary and umbrella/excess liability policies. OTHER INSURANCE PROVISIONS a. Prior to the execution of this Agreement, and then annually upon the anniversary date(s) of the insurance policy’s renewal date(s) for as long as this Agreement remains in effect, the Contractor will furnish the City with a Certificate of Insurance(s) (using appropriate ACORD certificate, SIGNED by the Issuer, and with applicable endorsements) evidencing all of the coverage set forth above and naming the City as an “Additional Insured.” In addition when requested in writing from the City, Contractor will provide the City with certified copies of all applicable policies. The address where such certificates and certified policies shall be sent or delivered is as follows: City of Clearwater Attn: Purchasing, RFQ #04-21 P.O. Box 4748 Clearwater, FL 33758-4748 b. Contractor shall provide thirty (30) days written notice of any cancellation, non-renewal, termination, material change or reduction in coverage. c. Contractor’s insurance as outlined above shall be primary and non-contributory coverage for Contractor’s negligence. d. Contractor reserves the right to appoint legal counsel to provide for the Contractor’s defense, for any and all claims that may arise related to Agreement, work performed under this Agreement, or to Contractor’s design, equipment, or service. Contractor agrees that the City shall not be liable to reimburse Contractor for any legal fees or costs as a result of Contractor providing its defense as contemplated herein. The stipulated limits of coverage above shall not be construed as a limitation of any potential liability to the City, and failure to request evidence of this insurance shall not be construed as a waiver of Contractor’s obligation to provide the insurance coverage specified. MILESTONES Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 10 1. ANTICIPATED BEGINNING AND END DATE OF INITIAL TERM. April 2021 through August 2022 If the commencement of performance is delayed because the City does not execute the contract on the start date, the City may adjust the start date, end date and milestones to reflect the delayed execution. 2. EXTENSION. The City reserves the right to extend the term of this contract, provided however, that the City shall give written notice of its intentions to extend this contract no later than thirty (30) days prior to the expiration date of the contract. RESPONSE FORMAT Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 11 1. RESPONSE SUBMISSION. Hard copy documents and electronic copies are required. Electronic copies may be submitted through our bids website at https://www.myclearwater.com/business/rfp. Mailed and/or hand-delivered responses must include one (1) signed original (identified as ORIGINAL) response, five (5) copies of the response and one (1) copy in an electronic format, on a disc or thumb drive, in a sealed container using the label provided at the end of this solicit ation. 2. RESPONSE FORMAT - Qualifications shall be submitted in bound volumes on standard 8½" x 11" paper; a single 8½”x11” sheet printed on both sides is two (2) pages. All information must be assembled and indexed in the order indicated below. The page count shall not exceed twenty-nine (29) total pages, this includes typed text, graphics, charts and photographs, but does not include supporting documents for Tabs 7 and 8, the tabbed separator pages, cover page, Table of Contents, and back page. TAB 1 – Letter of Interest (two [2] pages). A letter of interest detailing qualifications, related experience, ability to perform the work and to meet the above referenced selection criteria. Name, address, contact person and phone number, shall be provided. TAB 2 – Professional Qualifications (30 points; six [6] pages). Describe the firm’s professional background. At a minimum include the following: a. Affirmative statement indicating the firm and all key personnel (where applicable) are legally able to perform work in Florida. Note: At least one (1) key staff member must possess a Florida Professional Engineering License. b. Organizational chart and descriptions of the functions, qualifications and relevant project experience of key staff members who will work on this project (any changes in key personnel after the contract award must be approved by the City). Include the expected involvement for each key staff member. c. Summary of the knowledge of local conditions and local codes/ordinances TAB 3 – Relevant Project Experience (25 points; six [6] pages). Describe the firm’s professional experience with three (3) similar projects, preferably within the last 10 years, for which the firm has provided services relative to the Scope of Services for this project. Experience with municipal corridors is preferred. At a minimum include the following: a. Detailed description of each project b. List of current key staff members that worked on each project c. Client references for the three (3) selected projects including contact name, mailing address, email address, and phone number TAB 4 – Technical Approach (15 points; six [6] pages). Provide a description of the firm’s technical abilities relevant to the Scope of Services. At a minimum include the following: a. Description of the ability to create, transfer and share technical data b. List of technical hardware, equipment and software programs required for 2D and 3D drawings, professional plots, photographic & video displays, and presentations. Include all licenses for specialized software. c. Provide innovative methodologies used in data collection, design, and presentation. E.g., capturing existing 3d terrain using drone data collection. E.g., presentations using 3d model printing. Explain how these technologies can be used for this project. TAB 5 – Project Methodology and Schedule (15 points; six [6] pages). Demonstrate an understanding of specific project goals that meets the needs of the City. This may include the following: a. Specific needs for infrastructure repair, removal and/or replacement b. Ideology of complete streets as it has been identified within this document c. Detailed work phase/task plan, including a tentative schedule of completion RESPONSE FORMAT Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 12 TAB 6 – Quality Management Plan (15 points; three [3] pages). Describe the firm’s systematic approach to quality assurance throughout the project cycle. Explain the firm’s methodology for Quality Assurance/ Quality Control (QA/QC) procedures and reporting, including specific steps conducted for technical reviews of various types of deliverables prior to submission to a client. TAB 7 – Litigation. NOTE: this is not considered Confidential or Proprietary information – any response indicating such may be deemed non-responsive to the RFQ. a. Provide a complete listing of any convictions or fines incurred by the respondent firm or any of its principals for violations of any state or federal law within the past three (3) years. Identify firm’s executives who have current claims or who have participated in litigation against the City of Clearwater while with another firm. Executives of firms currently under litigation with the City may not be considered for this project. b. Provide a complete listing of all litigation involving a construction project or contract (excluding personal injury and workers’ compensation) whether currently pending or concluded within the past three (3) years in which the respondent firm was a named party. c. Provide a complete listing of all administrative proceedings inv olving a construction project or contract, whether currently pending or concluded within the past three (3) years, in which the respondent firm was a named party. (NOTE: Administrative Proceedings shall include: (i) any action taken or proceeding brought by a governmental agency, department, or officer to enforce any law, regulation, code, legal, or contractual requirement, except for those brought in state or federal courts; (ii) any action taken by a governmental agency, department, or officer imposing penalties, fines, or other sanctions for failure to comply with any such legal or contractual requirement, or (iii) any other matter before an administrative body.) d. Provide a complete listing of all arbitrations involving a construction project or contract, whether currently pending or concluded in the past three (3) years, in which the respondent firm was a named party. TAB 8 - Other Forms. The following forms shall be completed and signed: a. Exceptions, Additional Materials, Addenda form b. Company Information form c. Response Certification form d. Exhibit B – Scrutinized Companies Form e. Exhibit C - E-Verify Eligibility f. Copy of the firm’s current Florida Department of Business and Professional Regulation’s License and Contractor License g. If the firm is a corporation, a copy of the current Florida Corporation Registration h. W-9 Form. All responses should include a fully completed, most current W-9 form. Failure to include the W-9 will not disqualify your bid. (http://www.irs.gov/pub/irs-pdf/fw9.pdf) EXCEPTIONS/ADDITIONAL MATERIALS/ADDENDA Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 13 Respondents shall indicate any and all exceptions taken to the provisions or requirements in this solicitation document. Exceptions that surface elsewhere and that do not also appear under this section shall be considered invalid and void and of no contractual significance. Exceptions (mark one): **Special Note – Any material exceptions taken to the City’s Terms and Conditions may render a Response non-responsive. No exceptions Exceptions taken (describe--attach additional pages if needed) Additional Materials submitted (mark one): No additional materials have been included with this response Additional Materials attached (describe--attach additional pages if needed) Addenda Respondents are responsible for verifying receipt of any addenda issued by checking the City’s website at https://www.myclearwater.com/business/rfp prior to the bid opening. Failure to acknowledge any addenda issued may render a Bid Non-responsive. Acknowledgement of Receipt of Addenda (initial for each addenda received, if applicable): Addenda Number Initial to acknowledge receipt Vendor Name__________________________________________________ Date__________________ COMPANY INFORMATION Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 14 Company Legal/Corporate Name: Doing Business As (if different than above): Address: City: State: Zip: - Phone: Fax: E-Mail Address: Website: DUNS # Remit to Address (if different than above): Order from Address (if different from above): Address: Address: City: State: Zip: City: State: Zip: Contact for Questions about this response: Name: Fax: Phone: E-Mail Address: Day-to-Day Project Contact (if awarded): Name: Fax: Phone: E-Mail Address: Certified Small Business Certifying Agency: Certified Minority, Woman or Disadvantaged Business Enterprise Certifying Agency: Provide supporting documentation for your certification, if applicable. RESPONSE CERTIFICATION Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 15 By signing and submitting this Response, the Company certifies that: a) It is under no legal prohibition to contract with the City of Clearwater. b) It has read, understands, and is in compliance with the specifications, terms and conditions stated herein, as well as its attachments, and any referenced documents. c) It has no known, undisclosed conflicts of interest. d) No offer of gifts, payments or other consideration were made to any City employee, officer, elected official, or consultant who has or may have had a role in the procurement process for the services and or goods/materials covered by this contract. e) It understands the City of Clearwater may copy all parts of this response, including without limitation any documents and/or materials copyrighted by the respondent, for internal use in evaluating respondent’s offer, or in response to a public records request under Florida’s public records law (F.S. 119) or other applicable law, subpoena, or other judicial process. f) Respondent hereby warrants to the City that the respondent and each of its subcontractors (“Subcontractors”) will comply with, and are contractually obligated to comply with, all Federal Immigration laws and regulations that relate to their employees. g) Respondent certifies that they are not in violation of section 6(j) of the Federal Export Administration Act and not debarred by any Federal or public agency. h) It will provide the materials or services specified in compliance with all Federal, State, and Local Statutes and Rules if awarded by the City. i) It is current in all obligations due to the City. j) It will accept such terms and conditions in a resulting contract if awarded by the City. k) The signatory is an officer or duly authorized agent of the respondent with full power and authority to submit binding offers for the services as specified herein. ACCEPTED AND AGREED TO: Company Name: Signature: Printed Name: Title: Date: MAILING LABEL CUT ALONG THE LINE AND AFFIX TO THE FRONT OF YOUR BID CONTAINER Fort Harrison Complete Streets RFQ #04-21 Project Consulting Services 16 --------------------------------------------------------------------------------- For US Mail ------------------------------------------------------------------------------ SEALED RESPONSE Submitted by: Company Name: Address: City, State, Zip: RFQ #04-21, Consulting Services - Fort Harrison Complete Streets Project Due Date: January 27, 2021 at 10:00 A.M. City of Clearwater Attn: Procurement Division PO Box 4748 Clearwater FL 33758-4748 --------------------------------------------------------------------------------- For US Mail ------------------------------------------------------------------------------ ---------------------------------------------- For Hand Deliveries, FEDEX, UPS or Other Courier Services ------------------------------------------------ SEALED RESPONSE Submitted by: Company Name: Address: City, State, Zip: RFQ #04-21, Consulting Services - Fort Harrison Complete Streets Project Due Date: January 27, 2021 at 10:00 A.M. City of Clearwater Attn: Procurement Division 100 S Myrtle Ave 3rd Fl Clearwater FL 33756 ---------------------------------------------- For Hand Deliveries, FEDEX, UPS or Other Courier Services------------------------------------------------ 1) Atkins North America, Inc.2) CPH, Inc. 4030 W. Boy Scout Blvd. Suite 700 5601 Mariner St., Suite 105 Tampa, Fl 33607 Tampa, Fl 33609 3) George F. Young, Inc.4) HDR, Inc. 299 Dr. Martin Luther King, Jr. St. N dba HDR Engineering, Inc. St. Petersburg, Fl 33701 4830 W. Kennedy Blvd., Suite 400 Tampa, Fl 33609 5) Kisinger Campo & Associates, Corp.6) Madrid Engineering Group, Inc. 201 N. Franklin St., Suite 400 dba Madrid CPWG Tampa, Fl 33602 255 Corey Ave., Suite 249 *Certified Minority Business Enterprise St.Pete Beach, Fl 33705 *Certified Minority Business Enterprise 7) WGI, Inc. 3111 W. Dr. Martin Luther King Jr. Blvd., Suite 375 Tampa, Fl 33607 ADVERTISED: TAMPA BAY TIMES 12/16/2020 POSTED:myclearwater.com 12/14/20-01/27/21 Due/Opening: January 27, 2021; 10:00 a.m. REQUEST FOR QUALIFICATIONS No. 04-21 Consulting Services - Fort Harrison Complete Streets Project Solicitation Response Listing FOR THE CITY OF CLEARWATER 1 MASTER AGREEMENT BETWEEN CITY OF CLEARWATER AND ATKINS NORTH AMERICA, INC. RFQ #04-21 FORT HARRISON CORRIDOR IMPROVMENTS CONSULTING SERVICES This AGREEMENT is made and entered into on the _____ day of January 2022 by and between the City of Clearwater, Florida (CITY) and Atkins North American, Inc. (CONSULTANT). WITNESSETH: WHEREAS, the CITY desires to engage the CONSULTANT to perform certain professional services pertinent to such work in accordance with this Agreement; and WHEREAS, the CONSULTANT desires to provide such professional services in accordance with this Agreement; and WHEREAS, in accordance with the competitive selection process described in Section 287.055 of the Florida Statutes, the CITY selected the CONSULTANT based on Request For Qualifications (“RFQ”) #04-21 and responses by the CONSULTANT to RFQ #04-21. NOW, THEREFORE, in consideration of the mutual promises contained herein and other good and valuable consideration, the Parties agree that the above terms, recitals, and representations are true and accurate and are incorporated herein by reference, and the Parties further agree as follows: 1.0 GENERAL SCOPE OF THIS AGREEMENT The relationship of the CONSULTANT to the CITY will be that of a professional consultant, and the CONSULTANT will provide the professional and technical services required under this Agreement in accordance with acceptable engineering or architectural practices, by exercising the skill, care, and ability ordinarily required of such consultants performing the same or similar services, under the same or similar circumstances, in the State of Florida, and consistent with State of Florida professional ethical standards. 2.0 PROFESSIONAL TECHNICAL SERVICES 2.1 It shall be the responsibility of the CONSULTANT to work with and for the CITY to perform an array of services for the City as set forth in RFQ #04-21, Scope of Services. 2.2 The CONSULTANT’S services under this Agreement will be provided under a project specific Work Order(s). Each Work Order will include the services for a single project, phase, task, or assignment, and will contain a mutually agreed-upon detailed scope of services, project goals, fee, and schedule of performance in accordance with applicable fiscal and budgetary constraints. Work Orders will be incorporated by reference and attached hereto this Agreement. Total compensation for all services shall not exceed Two Million Seven Hundred Sixty-Seven Thousand and Six Hundred Seventy-Seven Dollars and Thirty-Two Cents ($2,767,677.32) unless 2 specifically authorized by the City Council. See Work Order attached hereto as Exhibit A. 2.3 The CONSULTANT shall maintain an adequate and competent staff of professionally qualified personnel available to the CITY for the purpose of rendering the required engineering and/or consultant services hereunder, and shall diligently execute the work to meet the completion time established in the Work Orders. The CONSULTANT shall notify the CITY by U.S. Mail addressed to the City Engineer of any changes in company contact information, including but not limited to contact phone, address, project manager, email addresses, etc. 2.4 The CITY reserves the right to enter into contracts with other engineering and/or architect firms for similar services. The CONSULTANT will, when directed to do so by the CITY, coordinate and work with other engineering and/or architectural firms retained by the CITY. 2.5 The CITY reserves the right to remove any or all projects, phases, tasks, or assignments related to this Agreement. The CITY further reserves the right to enter into contracts with other firms for services related to such projects, phases, tasks, or assignments. The CONSULTANT will, when directed to do so by the CITY, coordinate and work with other firms retained by the CITY. 3.0 PERIOD OF SERVICES 3.1 The CONSULTANT shall begin work promptly after receipt of a fully executed Work Order. Receipt of a fully executed Work Order shall constitute written notice to proceed. 3.2 If the CONSULTANT’S services are delayed for reasons beyond the CONSULTANT’S control, the time of performance shall be adjusted as appropriate. 3.3 It is the intent of the parties hereto that this Agreement continue in force for a period not to exceed to 5 years, subject to the provisions for termination contained herein. Assignments that are in progress at the Termination Date shall be completed by the CONSULTANT unless specifically terminated by the CITY. Should the CONSULTANT be in the progress of completing work under this Agreement at the Termination Date, this Agreement shall continue with all terms, conditions and obligations being in full force and effect until such time as the work is completed. All provisions expressly intended to survive termination shall do so. 4.0 PROFESSIONAL SERVICES/CONSULTANT’S COMPETITIVE NEGOTIATION ACT (CCNA) Professional Services provided under this Agreement are within the scope of the practice of architecture, landscape architecture, professional engineering, or registered land surveying and mapping, as defined by the laws of the State of Florida. Provisions of F.S. 287.055 apply. 5.0 GENERAL CONSIDERATIONS 5.1 All documents including field books, drawings, specifications, calculations, geotechnical investigation reports, etc., used in the preparation of the work shall be supplied by the CONSULTANT and shall become the property of the CITY. The CITY acknowledges that such 3 documents are not intended or represented to be suitable for use by the CITY or others for purposes other than those for which the documents are prepared. Any reuse of these documents without written verification or adaptation by the CONSULTANT for the specific purpose intended will be at the CITY’s sole risk without liability or legal exposure to the CONSULTANT. 5.2 The CONSULTANT shall prepare preliminary construction cost estimates with each design submittal to verify the proposed design is within the City project budgets. The CONSULTANT shall prepare a final estimate of probable construction costs, following CITY approval of the bid documents and other pre-bid activities. The CITY hereby acknowledges that estimates of probable construction costs cannot be guaranteed, and such estimates are not to be construed as a promise that designed facilities will not exceed a cost limitation. 5.3 The CONSULTANT will provide expert witnesses, if required, to testify in connection with any suit at law; subject to a supplemental agreement being negotiated between the CITY and the CONSULTANT describing the services desired and providing a basis for compensation to the CONSULTANT. 5.4 Upon the CONSULTANT’S written request, the CITY will furnish or cause to be furnished such reports, studies, instruments, documents, and other information as the CONSULTANT and CITY mutually deem necessary. 5.5 The CITY and the CONSULTANT each bind themselves and their successors, legal representatives and assigns to the other party to this Agreement and to the partners, successors, legal representatives and assigns of each other party, in respect to all covenants of this Agreement; and, neither the CITY nor the CONSULTANT will assign or transfer its interest in this Agreement without written consent of the other. 5.6 To the fullest extent permitted by law, the CONSULTANT agrees to indemnify and hold harmless the CITY, and its officers and employees, from liabilities, damages, losses, and costs, including, but not limited to, reasonable attorneys’ fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the CONSULTANT and other persons employed or utilized by the CONSULTANT in the performance of this CONSULTANT under this AGREEMENT. Notwithstanding any provision herein to the contrary, this paragraph shall not be construed as a waiver of any immunity to which CITY is entitled or the extent of any limitation of liability pursuant to § 768.28, Florida Statutes. Furthermore, this provision is not intended to nor shall it be interpreted as limiting or in any way affecting any defense CITY may have under § 768.28, Florida Statutes or as consent to be sued by third parties. The obligations under this paragraph shall expressly survive termination or expiration of this Agreement. PURSUANT TO SECTION 558.0035, FLORIDA STATUTES, THE CONSULTANT’S INDIVIDUAL EMPLOYEES OR AGENTS MAY NOT BE HELD INDIVIDUALLY LIABLE FOR NEGLIGENCE. 5.7 The CONSULTANT agrees not to engage the services of any person or persons in the employ of the CITY to an allied capacity, on either a full or part-time basis, on the date of the signing 4 of this Agreement, or during its term. 5.8 Key personnel assigned to CITY projects by the CONSULTANT shall not be removed from the projects until alternate personnel acceptable to the CITY are approved in writing by the CITY. Key personnel are identified as: Project Manager and technical experts. 5.9 The CONSULTANT shall attach a brief status report on the projects with each request for payment. 5.10 Unless otherwise required by law or judicial order, the CONSULTANT agrees that it shall make no statements, press releases or other public communication concerning this Agreement or its subject matter or otherwise disclose or permit to be disclosed any of the data, technical processes, business affairs or other information obtained or furnished in the conduct of work under this Agreement without first notifying the CITY and securing its consent in writing. The CONSULTANT also agrees that it shall not publish copyright or patent any of the site-specific data or reports furnished for or resulting from work under this Agreement. This does not include materials previously or concurrently developed by the CONSULTANT for “In House” use. Only data and reports generated by the CONSULTANT under this Agreement shall be the property of the CITY. 5.11 Public Records. The CONSULTANT will be required to comply with Section 119.0701, Florida Statutes, as may be amended from time to time, specifically to: IF THE CONSULTANT HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONSULTANT’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: 727-562-4092, Rosemarie.Call@myclearwater.com, 600 Cleveland Street, Suite 600, Clearwater, FL 33755. CONSULTANT (“contractor”) shall comply with the following: a) Keep and maintain public records required by the City of Clearwater (hereinafter “public agency”) to perform the service being provided by the contractor hereunder. b) Upon request from the public agency’s custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided for in Chapter 119, Florida Statutes, as may be amended from time to time, or as otherwise provided by law. c) Ensure that the public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the contractor does not transfer the records to the public agency. d) Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the contractor or keep and maintain public records required by 5 the public agency to perform the service. If the contractor transfers all public records to the public agency upon completion of the contract, the contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the contractor keeps and maintains public records upon completion of the contract, the contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency’s custodian of public records, in a format that is compatible with the information technology systems of the public agency. e) A request to inspect or copy public records relating to a public agency’s contract for services must be made directly to the public agency. If the public agency does not possess the requested records, the public agency shall immediately notify the contractor of the request and the contractor must provide the records to the public agency or allow the records to be inspected or copied within a reasonable time. f) The contractor hereby acknowledges and agrees that if the contractor does not comply with the public agency’s request for records, the public agency shall enforce the contract provisions in accordance with the contract. g) A contractor who fails to provide the public records to the public agency within a reasonable time may be subject to penalties under Section 119.10, Florida Statutes. h) If a civil action is filed against a contractor to compel production of public records relating to a public agency’s contract for services, the court shall assess and award against the contractor the reasonable costs of enforcement, including reasonable attorney fees, if: 1. The court determines that the contractor unlawfully refused to comply with the public records request within a reasonable time; and 2. At least 8 business days before filing the action, the plaintiff provided written notice of the public records request, including a statement that the contractor has not complied with the request, to the public agency and to the contractor. i) A notice complies with subparagraph (h)2. if it is sent to the public agency’s custodian of public records and to the contractor at the contractor’s address listed on its contract with the public agency or to the contractor’s registered agent. Such notices must be sent by common carrier delivery service or by registered, Global Express Guaranteed, or certified mail, with postage or shipping paid by the sender and with evidence of delivery, which may be in an electronic format. A contractor who complies with a public records request within 8 business days after the notice is sent is not liable for the reasonable costs of enforcement. 6 6.0 COMPENSATION 6.1 The CONSULTANT shall be compensated for services rendered under this Agreement in accordance with the provisions of each Work Order, upon presentation of CONSULTANT’S invoice and as provided for below. An hourly rate schedule is attached hereto as Exhibit B. 6.2 Compensation for services shall be invoiced by the CONSULTANT and paid by the CITY in accordance with the Florida Local Government Prompt Payment Act, § 218.70, Florida Statutes. 6.3 The CONSULTANT agrees to allow full and open inspection of payroll records and expenditures in connection with hourly rate and cost-plus fixed fee work assignments upon request of the CITY. 7.0 PROHIBITION AGAINST CONTINGENT FEES The CONSULTANT warrants that it has not employed or retained any company or person, other than a bona fide employee working solely for the CONSULTANT to solicit or secure this Agreement and that it has not paid or agreed to pay any persons, company, corporation, individual or Firm, other than a bona fide employee working for the CONSULTANT any fee, commission, percentage, gift, or any other consideration, contingent upon or resulting from the award or making of this Agreement. 8.0 TERMINATION FOR CAUSE This Agreement may be terminated by either party with seven (7) days prior written notice, in the event of substantial failure to perform in accordance with the terms hereof by the other party through no fault of the terminating party. If this Agreement is terminated, the CONSULTANT shall be paid in accordance with the provisions of outstanding Work Orders for all work performed up to the date of termination. 9.0 SUSPENSION, CANCELLATION OR ABANDONMENT If the project described in any Work Order is suspended, canceled, or abandoned by the CITY, without affecting any other Work Order or this Agreement, the CONSULTANT shall be given five (5) days prior written notice of such action and shall be compensated for professional services provided up to the date of suspension, cancellation, or abandonment. 10.0 GOVERNING LAW This Agreement shall be administered and interpreted under the laws of the State of Florida. The exclusive venue for any proceeding or suit in law or equity arising from or incident to this Agreement will be in Pinellas County Florida. 7 11.0 TERMINATION FOR CONVENIENCE Either the CITY or the CONSULTANT may terminate the Agreement at any time by giving written notice to the other of such termination and specifying the effective date of such termination at least thirty (30) days before said termination date. If the Agreement is terminated by the CITY as provided herein, the CONSULTANT will be paid for services rendered through the date of termination. 12.0 PUBLIC ENTITY CRIMES Pursuant to Florida Statute § 287.132-133, the City of Clearwater, as a public entity, may not accept any proposal from, award any contract to, or transact any business in excess of the threshold amount provided in § 287.017, F.S., for Category Two (currently $35,000) with any person or affiliate on the convicted vendor list for a period of 36 months from the date that person or affiliate was placed on the convicted vendor list unless that person of affiliate has been removed from the list pursuant to § 287.133 (3)(f), F.S. By submitting a proposal, CONSULTANT is certifying that Florida Statute 287.132 and 287.133 does not restrict submission. 13.0 SCRUTINIZED COMPANIES AND BUSINESS OPERATIONS The CONSULTANT will be required to comply with Section 287.135, Florida Statues, specifically by executing the forms provided (attached). 14.0 RFQ #04-21, STANDARD TERMS AND CONDITIONS All terms and conditions as set forth in RFQ #04-21, Standard Terms of Conditions are incorporated by reference and hereto attached as Exhibit C. 15.0 ORDER OF PRECEDENCE Any inconsistency in documents relating to this Agreement shall be resolved by giving precedence in the following order: (i) this Agreement and subsequent Amendments; (ii) RFQ #04-21, Standard Terms and Conditions; and (iii) Work Orders. 16.0 INSURANCE REQUIREMENTS Insurance Requirements are set forth in Exhibit D, which is incorporated by reference and attached hereto. 17.0 TERMINATION FOR LACK OF FUNDING The CITY’S performance and obligation to pay under this Agreement is contingent upon an annual appropriation by the Clearwater City Council. In the event the Clearwater City Council does not 8 appropriate funds for CITY to perform its obligations hereunder, CITY may terminate this Agreement upon thirty (30) days written notice to CONSULTANT. CONSULTANT will be paid for all work performed to the date of termination. 18.0 E-VERIFY CONSULTANT and its Subcontractors shall register with and use the E-Verify system to verify the work authorization status of all newly hired employees. CONSULTANT will not enter into a contract with any Subcontractor unless each party to the contract registers with and uses the E- Verify system. Subcontractor must provide CONSULTANT with an affidavit stating that Subcontractor does not employ, contract with, or subcontract with an unauthorized alien. CONSULTANT shall maintain a copy of such affidavit. The CITY may terminate this Agreement on the good faith belief that CONSULTANT or its Subcontractors knowingly violated Florida Statutes 448.09(1) or 448.095(2)(c). If this Agreement is terminated pursuant to Florida Statute 448.095(2)(c), CONSULTANT may not be awarded a public contract for at least 1 year after the date of which this Agreement was terminated. CONSULTANT is liable for any additional costs incurred by the CITY as a result of the termination of this Agreement. See Section 448.095, Florida Statutes (2020). [Remainder of Page Intentionally Left Blank] Charlotte Maddox Vice President Daniel Parsons Consultant Work Order Page 1 of 23 Revised: 10/27/2021 CONSULTANT WORK ORDER Date: 1/13/2022 1. PROJECT INFORMATION: Project Title: Fort Harrison Corridor Improvements Clearwater Project Number: 19-0036-EN Clearwater Plan Set Number: 2021010 Consultant Project Number: TBD 2. SCOPE OF SERVICES: Summary: Atkins has prepared this Consultant Work Order Initiation Form for the City of Clearwater (City) for the design of Phase I of the Fort Harrison Corridor Improvements project (See 2.1 for description of project limits). Specific details of each service are defined in their respective sections within this document. A general summary of services is listed below: x Coordination, preparation, attendance, and presentations at project meetings, including public outreach x Corridor improvements that promotes safe, accessible, and healthy travel for all users x Temporary demonstration project design, implementation, and evaluation x Design of proposed City utility systems: water, reclaimed water and sanitary. x Preparation and submittal of construction permits x Preparation of complete and comprehensive design drawings, specifications, construction documents and analysis, and cost estimates A. Project Limits (see Figure 1): Fort Harrison Avenue is a collector road that runs north and south from Belleair Road (south end), through downtown Clearwater, to Alternate US 19 (North Myrtle Avenue) (north end). The entire corridor improvements will ultimately encompass Fort Harrison Avenue as previously described, however, this scope is specific to Phase I. The approximate limits of Phase I can be found in Figure 1 and is described as follows: 1. Beginning near the intersection of Fort Harrison Avenue and Georgia Street, approximately 10 feet south of the south curb return, traveling north to CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 2 of 23 Revised: 10/27/2021 Alternate US 19 (North Myrtle Avenue), at or near the centerline of Pleasant Street, approximately 1.0 mile. 2. The width of Phase I along Fort Harrison Avenue shall encompass the Fort Harrison Avenue right-of-way plus the distance required to adequately design for full depth roadway reconstruction, utility replacement, utility crossings, street crossings, potential complete streets installations based on the temporary demonstration projects and all other engineering and construction items defined within this document. B. Major Surface Components: The surface components aim to enhance the vehicular and pedestrian experience, simultaneously improving safety for users. Assessment, design, permitting and construction shall be coordinated with the necessary agencies Phase I include: 1. Stormwater surface drainage including roadway centerline relocation, surface elevation changes and grading. 2. Full depth roadway reconstruction, landscape buffers, bicycle lanes, sidewalks, striped medians, and pedestrian crosswalks. 3. An Intersection Control Evaluation (ICE) analysis and subsequent design will be provided at the intersection of Fort Harrison Avenue and Alternate US 19 (North Myrtle Avenue) accommodating vehicular, pedestrian and bicycle movements. Atkins shall coordinate the intersection improvements design and funding efforts with the Florida Department of Transportation (FDOT). 4. A prominent sign structure will be designed at the north end of the project. The purpose of the sign is to provide welcoming aesthetics that invite traffic to downtown Clearwater. Atkins shall coordinate the design of this sign with the Planning and Development Department and FDOT if the sign is located within FDOT right of way. The type of sign shall be consistent with the City of Clearwater approved Wayfinding Plan and the type shall be provided to Atkins for their design. 5. Existing unsignalized intersection crossings at Nicholson Street and Eldridge Street will be upgraded to meet Americans with Disabilities Act (ADA) standards and complete streets aesthetics. All other street crossings within Phase I shall be analyzed and incorporated into the complete streets design. CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 3 of 23 Revised: 10/27/2021 Figure 1 – Project Area (Project area includes areas upstream and downstream of the designated project limits for design purposes) CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 4 of 23 Revised: 10/27/2021 C. Major Subsurface Components: Atkins shall provide assessment and design of major subsurface components for Phase I. The services will include the following: 1. Analysis of the existing City utilities, engineering recommendations for the proposed improvements, design of the subsurface improvements (as approved by the City), preparation of construction documents and utility permits. 2. Utility improvements for stormwater, potable water, sanitary sewer, and reclaimed water. Atkins shall provide the necessary utility reports describing the condition of existing underground infrastructure that will be replaced as part of Phase I (including perpendicular crossings). Anticipated existing subsurface infrastructure to be replaced is described below: a. Potable Water: Approximately 4900 linear feet ranging in size between 4” and 8”. All 2” galvanized mains shall be replaced with 4” DI. Service lines shall be replaced when replacing mains. b. Sanitary Sewer Gravity: Approximately 5300 linear feet of 8” sewer. c. Sanitary Sewer Force Main: Two (2) force mains cross the Fort Harrison corridor in Phase 1 at Marshal Street (6”) and at Nicholson Street (6”) (excludes relocating the 24” FM along Blanche B Littlejohn Trail into the Fort Harrison corridor) d. Sanitary sewer structures/manholes: Approximately 15 e. Stormwater structures: Approximately 19 f. Stormwater pipe: Approximately 475 linear feet of stormwater pipe ranging in size between 12” and 42” g. Reclaimed water: Existing reclaimed water crossings shall be tied into the new reclaimed water main running along Fort Harrison wherever possible. Shutoff valves for future reclaimed water distribution shall be provided at intersections where feasible. Connect reclaimed water to landscape features. 3. Subsurface utility crossings are included in Phase I. The limits of each crossing shall be defined as the perpendicular distance, on both sides of Fort Harrison Avenue, that provides enough data for adequate engineering design. The sanitary sewer crossing limits shall be the distance to the nearest manhole, upstream and downstream. More specific definitions of each crossing will be determined upon assessment. D. Major Overhead Components: The assessment and design of major overhead components for Phase I include: 1. Pedestrian and traffic signals, RRFB’s, signs and poles will, at a minimum, be assessed. This shall include the condition, functionality, placement and necessity. CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 5 of 23 Revised: 10/27/2021 2. Phase I contains an existing signalized intersection at Fort Harrison Avenue and Seminole Street. There is no current plan to make any changes to the signalized equipment at this location. 3. Intersections shall be upgraded to meet current Americans with Disabilities Act requirements (ADA) requirements. 4. A lighting analysis will be provided, and roadway lighting will be upgraded to meet corridor, roundabout, and signalized intersection lighting criteria. Lighting analysis and design will be coordinated with the owning and maintaining agencies (Duke Energy, Pinellas County and City of Clearwater). I. PRE-DESIGN PHASE: Task 1.1 Project Management This task involves internal and external daily management activities that are required prior to design. This will include progress reports, project meeting organization and summaries, project planning, field visits and regularly scheduled project updates with the Clearwater Project Manager. Task 1.2 Project Kick-off and Coordination Meetings A project kick-off meeting with City staff will be conducted that will involve discussion of project scope, design, and surrounding impacts. This task also includes coordination with the other Agency staff, between disciplines and subconsultants, local governments, progress review meetings (phase review), and miscellaneous project coordination meetings. Meeting minutes for all meetings will be prepared and distributed to meeting members and City representatives. Task 1.3 Traffic and Feasibility Evaluation There are nearly 50 intersections along the FHA corridor, and the goal of this Task is to identify mobility enhancement projects (e.g., temporary roundabouts or other intersection modifications, chicanes or other traffic diverter techniques, new/augmented crosswalks, enhanced bicycle facilities, and/or lane repurposing) that could be incorporated into the final design of the Ft. Harrison Corridor Improvement project. Identifying mobility enhancements is an iterative process, therefore this Task is proposed to be broken into Phases I through V. Phase I includes a high-level review of each intersection (i.e., traffic volumes, crash history, pedestrian volume, existing geometric controls, and other existing studies) and development of a technical memorandum with recommendations for subsequent analyses. It is understood that following Phase I, the additional analyses will include: CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 6 of 23 Revised: 10/27/2021 Phase II – Traffic Data Collection, Synchro Model and Analyses, Intersection Control Evaluation (ICE) Stage 1 Analyses, and recommendations for subsequent Phase III. Phase III – ICE Stage 2 and recommendations for Phase IV. Phase IV – Technical memorandum recommending temporary demonstration project locations and development of matrices in which the City can define and measure the success of each demonstration project. Phase V – Final design of the selected temporary demonstration projects. Since Phases II through V are dependent on the outcomes of prior Phases, an allowance for each has been included in this project budget. Prior to commencing Phase II, III, IV, and V, consultant will prepare separate scopes of work and budget for City approval and deduction from the allowance budget. Task 1.4 Survey The services for this project will include 1.35 miles of route survey along Fort Harrison Avenue from Jones Street to Pleasant Street to facilitate the design. Figure 1 provides a map of the anticipated survey limits. Initially, the survey will encompass the Phase I limits plus areas at least 20 feet beyond the Fort Harrison Avenue and N Myrtle Avenue right-of-way lines. Atkins will use a combination of robotic total stations, RTK GPS, Mobile LiDAR and Fixed Scanning Technology to collect data. The following data shall be collected: 1. Establish horizontal and vertical control points along the survey route. These control points will be set at approximately 500-foot intervals along the roads within the routes. The control points will be tied to the NAD 83 (1990 adjustment) of the Florida State Plane Coordinate System and NAVD88 Elevations. 2. Establish a Baseline with benchmarks placed every 1000 feet labeled for future construction. 3. Survey 100 feet from the west and east Right-of-Way lines at each street intersection along the route. Additional survey along side streets shall be provided to collect information for the replacement of utilities along Mohawk Street, Apache Trail, Fairmont Street, Marshall Street, Engman Street, Palm Bluff Street, and Nicholson Street. Survey for utility design shall be provided along Alternate US 19 from Osage Street south to Minnesota Drive. 4. Locate the upstream and downstream sanitary and storm drainage structures at each intersection. 5. Review the recorded plats and property appraiser’s maps to determine the apparent limits of the public Rights-of-Way along the roadways within proposed routes. Locate Section, Right-of-Way and Property Corners along the routes to help verify the Rights-of-Way. CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 7 of 23 Revised: 10/27/2021 6. Locate visible surface features, typically, edge of pavement, driveways, sidewalks, walls, fences, utility features, signs and mailboxes. 7. Trees and Palm (Include location, size (with DBH 4” and larger) and extent of canopy/dripline of existing trees in the limits of work. 8. Measure elevations sufficient to develop approximate 1-foot contours throughout the limits of the surveys. 9. Measure the invert elevations and pipe sizes of the accessible gravity storm and sanitary sewer structures along the design route. 10. Locate the rim or lids of the electrical manholes, pull boxes and concrete vaults. 11. Locate surface utility features such as: water meters, fire hydrants, valves, back flow preventers, poles, risers, transformers, manholes, and drainage structures. 12. Locate features and data for purposes of engineering the subsurface, surface and overhead components (as described in previous sections). Task 1.5 Geotechnical Investigation Atkins will obtain the services of Gulf Coast Geotechnical Engineering to perform geotechnical investigations. This effort will consist of the following components: 1. Performing at least one hand auger boring to 5 feet below the ground/roadway surface for each 100-foot interval of the roadway alignment. The borings will be staggered left and right of the existing centerline and performed within the existing roadway pavement. The work is anticipated to be performed at night. 2. Performing at least one Standard Penetration Test (SPT) boring to 20 feet below the ground/roadway surface for each 300-foot of the of the roadway alignment. In addition, corrosion series testing on the in-situ soils will be performed to establish corrosion parameters for the proposed utilities. The corrosion series testing will include pH, Minimum Resistivity, Chlorides and Sulfates testing. 3. Collecting three bulk samples for a composite Limerock Bearing Ratio (LBR) determination. 4. Performing permeability testing for areas where pervious pavement is anticipated (up to 5 tests). City PM to approve locations before performing. 5. Performing a limited laboratory testing program to establish soil index properties and generate a Roadway Soil Survey sheet. The laboratory tests will include but are not limited to grain size analysis, moisture content, organic determination and Atterberg Limit tests. 6. Within the limits of the site investigation, identifying the general location and description of potentially deleterious materials which may interfere with the construction progress or pavement performance including buried or surficial fill material, organics, construction debris, etc. 7. Recording the groundwater levels found in the borings and estimating the seasonal high groundwater table (SHGWT). CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 8 of 23 Revised: 10/27/2021 8. Providing Maintenance of Traffic (MOT) and an off-duty law enforcement officer with a vehicle as necessary in accordance with FDOT standard plan index 102. Atkins geotechnical subconsultant will provide recommendations on the suitability of materials found onsite, which might be excavated or moved during site grading, for use as structural fill or general backfill. Task 1.6 Subsurface Utility Exploration Atkins will obtain the services of the Element Engineering to perform subsurface utility exploration (SUE) in the project area. This task will involve utilizing Electromagnetic and Ground Penetrating Radar to designate and mark the horizontal location of found utilities along the proposed project routes. The SUE subconsultant will provide up to 96 test holes using vacuum excavation to safely expose utilities by using a combination of compressed and vacuum air. II. DESIGN PHASE: Task 2.1 Green Infrastructure and Sustainability Atkins will employ low impact development and green infrastructure practices along the corridor as practicable. This includes the strategies outlined in the Greenprint 2.0 to support the City’s sustainability plan. A technical memorandum will be prepared documenting the review of the Greenprint 2.0, describing the opportunities that will be implemented and documenting why other opportunities will not be implemented. Deliverable x Low Impact Development and Green Infrastructure Technical Memorandum (Draft and Final) Task 2.2 Roadway Analysis & Documentation Atkins will prepare design controls and criteria for developing project alternatives and designing roadway geometry and other roadway elements according to the City and FDOT standards with proper consideration given to the design traffic volumes, design speed, capacity and levels of service, functional classification, adjacent land use, design consistency and driver expectancy, aesthetics, existing vegetation to be preserved, pedestrian and bicycle concerns, Americans with Disabilities Act (ADA) requirements, Safe Mobility For Life Program, access management, concepts from previous studies and the scope of work. CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 9 of 23 Revised: 10/27/2021 Atkins will design the project in accordance with the following publications and as agreed to by the City to meet the requirements of the project: x Manual of Uniform Minimum Standards for Design, Construction, and Maintenance of Streets and Highways, Florida Department of Transportation (FDOT), 2016 (Florida Green Book). x AASHTO Roadside design Guide, (edition at time of bid) x FDOT Design Manual x FDOT Drainage Manual x FDOT Standard Plans for Road and Bridge Construction (edition at time of bid) x FDOT Standard Specifications for Road and Bridge Construction (edition at time of bid) x FHWA Manual on Uniform Traffic Control Devices (MUTCD) (edition at time of bid) x 2010 Americans with Disabilities Act Accessibility Guidelines (ADAAG) x SWFWMD ERP Basis of Review x City of Clearwater Stormwater Manual Atkins will coordinate with Pinellas Suncoast Transit Authority to determine the transit route features to be included in the design along with other agencies within the County. Transit features will be designed per County standards. Task 2.2.1 Temporary Traffic Control Plan During analysis of the TTCP, Atkins will evaluate constructability issues and the ability to maintain traffic during construction according to the FDOT Standard Plans, 102 Series. The TTCP is used to describe the actions to be taken by the Contractor to minimize traffic impacts while conveying traffic through the work zone. Atkins shall design a safe and effective TTCP to move vehicular and pedestrian traffic during all phases of construction. The design shall include construction phasing of roadways ingress and egress to existing property owners and businesses, transit features (e.g. bus stops), routing, signing and pavement markings, and detours as needed. Special consideration shall be given to the construction of the drainage and utility systems when developing the construction phases. Deliverable x Roadway Design Criteria Technical Memorandum (Draft and Final) x Typical Section Package (Draft and Final) x Pavement Design Technical Memorandum (Draft and Final) x Access Management Technical Memorandum (Draft and Final) CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 10 of 23 Revised: 10/27/2021 Task 2.3 Drainage Analysis & Documentation Atkins will analyze the existing stormwater infrastructure for Phase I of the Fort Harrison project area which lies within the Coastal Zone 1 subwatershed. A 1- dimensional hydrologic and hydraulic (H&H) model will be developed utilizing readily available data from the Southwest Florida Water Management District’s geographic watershed information system database and the City. The model will be developed to represent the existing conditions for the contributing area to Phase I of Fort Harrison Avenue. This is to evaluate the need to upsize any stormwater infrastructure that crosses the Fort Harrison Phase I corridor. Atkins will analyze and document Drainage Tasks in accordance with The City of Clearwater Stormwater Drainage Criteria Manual, and applicable guidelines, standards, handbooks, procedures, and current design memorandums. Atkins will be responsible for designing the proposed drainage and stormwater management system. As part of the design Atkins will coordinate fully with the appropriate permitting agencies and the City’s staff and will look for opportunities to reduce runoff using green infrastructure along the corridor. To provide an improved engineering design, the grade at each intersection shall be analyzed for proper road pavement drainage, include “bird bath” ponding elimination. Atkins will prepare a drainage report documenting observations, design consideration, and drainage criteria that were used for the Coastal Zone 1 subwatershed stormwater model and design of the Fort Harrison Phase I Design in a draft and final technical memorandum. Atkins will incorporate comments from the City and update the final drainage report to address these comments. Deliverable x Design Hydraulic Study (DHS) Technical Memorandum (Draft and Final) o ICPR Model Files (Draft and Final) o GIS Files associated with model setup Task 2.4 Private Utility Coordination Atkins shall coordinate with impacted utility agency owners (UAO) for the adjustment, relocation or removal of existing facilities that are in conflict with the proposed improvements. Any available record plan data provided to Atkins by the City or the UAOs will be shown on the plans. Atkins shall coordinate with private and City Utilities for Red-Green-Browns and Utility Work Schedule’s and shall provide Utility Adjustment Plans. This includes submission of 30%, 60%, 90% and 100% plans to private utilities. Atkins will coordinate and attend two (2) utility coordination meetings with the area utilities to discuss the proposed CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 11 of 23 Revised: 10/27/2021 project parameters, scheduling, construction issues and obtain input for design and potential utility relocations. Task 2.5 City Utility Analysis & Documentation Atkins will replace the City’s aging potable water, wastewater, and reclaimed water infrastructure within the Phase I project area based on the recommendations identified in the City’s Water System Master Plan and Wastewater Collection System Master Plan. Any recommendations for new reclaimed water piping along Fort Harrison in the Phase I area are based on recommendations identified in current reclaimed water system planning documentation. Atkins is not performing any potable water, wastewater, or reclaimed water system modeling as part of this project, unless authorized as an addendum by the City. In addition, the City will provide Atkins the finding of the City’s WWCS Master Plan. The current sanitary sewer pipelines along Fort Harrison Avenue within the limits of the Phase I are gravity lines, primarily vitrified clay pipe (VCP), which will be replaced in Phase I. There are two (2) force main (FM) pipeline crossings within N. Fort Harrison Avenue, aligned along Marshal Street (6-inch diameter FM from LS#13) and Nicholson Street (6-inch diameter FM from LS#12), respectively. These two (2) FMs will be designed as part of this project within the limits of the project area. Reclaimed Water Transmission and Distribution Piping Design and Permitting Reclaimed water (RCW) piping does not currently exist along Fort Harrison Avenue within the limits of the Phase I project (Georgia Street north to N. Myrtle Avenue (US Alt 19)). The City desires to add a RCW transmission main along Fort Harrison Avenue and is currently evaluating the size of the main. The City shall provide, to Atkins, a technical memorandum signed and sealed by a Professional Engineer, licensed in the State of Florida, for use in their design and layout. x RCW transmission main (as sized by the City) The scope and fee developed herein are based on the assumption that the RCW transmission and distribution piping will be installed using open cut construction. Atkins will develop the Florida Department of Environmental Protection (FDEP) permit application for the new reclaimed water system (transmission and distribution) construction, including the necessary contract documents, design calculations, plans and maps. Atkins will provide responses to routine inquiries and requests for clarification related to the reclaimed water pipelines design. Force Main Crossings Design and Permitting CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 12 of 23 Revised: 10/27/2021 The current sanitary sewer pipelines along Fort Harrison Avenue within the limits of the Phase 1 project (Georgia Street north to N. Myrtle Avenue (US Alt 19)) are gravity lines, primarily vitrified clay pipe (VCP), which will be replaced in Phase 1. There are two (2) force main (FM) pipeline crossings within Fort Harrison Avenue, aligned along Marshall Street (6-inch diameter FM from LS#13) and Nicholson Street (6-inch diameter FM from LS#12), respectively. The City’s Wastewater Collection System Master Plan (WWCSMP) includes a condition assessment of the City’s existing sewer system. Per the WWCSMP, the condition of these two (2) force mains is rated 3 out of 5. The City wishes to proceed with replacement of these two (2) force mains within the construction limits of this Fort Harrison Avenue Phase 1 project, an approximate 200 liner foot (LF) distance for each force main. The scope and fee developed herein are based on the assumption that the force mains will be installed using open cut construction. Atkins will develop the Florida Department of Environmental Protection (FDEP) permit application for the new force main construction, including the necessary contract documents, design calculations, plans and maps. Atkins will provide responses to routine inquiries and requests for clarification related to the force main pipelines design. Task 2.6 Lighting Analysis & Reports Atkins will prepare a set of Street Lighting Plans in accordance with applicable manuals, guidelines, standards, handbooks, procedures, and current design memorandums. The design shall include a Lighting Design Analysis Report and voltage drop calculations that will take inconsideration the strategies of Greenprint 2.0 identified in Task 2.1. Deliverable x Lighting Design Technical Memorandum (Draft and Final) Task 2.7 Landscape Analysis & Reports Atkins shall analyze and document Landscape Architecture Tasks in accordance with applicable manuals, guidelines, standards, handbooks, procedures, and current design memorandums. Data collection will be required to complete the initial design analysis, which includes identifying local ordinances and the collection of other project data including surveys, data from field truthing, and agreements with parcel owners. Analysis for the proposed landscape and hardscape includes identification of opportunities and constraints for the proposed project based on existing site conditions, safety criteria, utilities, functional uses, maintenance requirements, and project objectives. This will identify optimum streetscape configuration, composition, and landscaping. In CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 13 of 23 Revised: 10/27/2021 addition, all plantings will prioritize native species in addition to the usual Florida-friendly exotics to provide a sustainable, thriving street landscape. Deliverable x Conceptual Plan and Technical Memorandum with suggested materials and illustrative details (Draft and Final) Task 2.8 Public Involvement Public involvement includes communicating to interested persons, groups, and government organizations information regarding the development of the project. Task 2.8.1 Public Involvement Plan Development Atkins will prepare a Public Involvement Plan (PIP) for review and approval by the City. The PIP must include a public involvement schedule and identify potentially affected stakeholders and communities near the Project area and establish the appropriate outreach methods. The objective of the plan is to notify local governments, key stakeholders, affected property owners, tenants, and the public of the City’s proposed construction and the anticipated impact of that construction. The plan shall address timeframes for each review and shall include tentative design and construction schedules. Deliverable x Public Involvement Plan (Draft and Final) Task 2.8.2 Public Meetings and Communication The public meetings shall include one (1) Demonstration Projects Workshop, one (1) Corridor Design Charette (interactive, collaborative, brainstorming session to identify potential corridor enhancements), and three (3) Community Stakeholder Forums held during the concept design phase of the project. Public meetings will be scheduled as needed to accomplish majority public support of the project. Atkins will prepare, coordinate, attend and present the presentations and provide required documentation as needed. Proper notification will be given and a summary of the meeting, including attendee list and comments made, will be completed. Any or all of these meetings can be conducted in a hybrid format (in person and on-line). Atkins will develop a virtual meeting room, with regularly updated project information and graphics. The virtual public meeting room will be available for the charrettes and workshop then will be updated at each of the 30%, 60%, and 90% milestone deliverables as the project progresses through final design as a living document of project. This site can be available 24/7, with the City determining the length of time the site is live. CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 14 of 23 Revised: 10/27/2021 Atkins shall prepare materials to be used in the following communication aids and deliverables: x Newsletters: prepare newsletters for distribution to elected officials, public officials, property owners along the corridor and other interested parties. The letters will be sent by Atkins via First Class US Mail after approval of the city project manager. Three (3) newsletters will be developed: following the kick off, prior to the charette, and prior to construction. x Fly Through animation: prepare a fly-through for use in public meetings. x Visualizations: visualizations for use in public meetings. x Social Media: materials that will be uploaded by the City to social media to facilitate project communication per the City direction. x Web Site: develop public involvement materials using a virtual meeting room format. Task 2.8.3 Presentations to Local MPOs and Associated Technical and Citizen Committees In addition to scheduled public meetings, Atkins will participate in meetings with local governing authorities, key agencies, Metropolitan Planning Organization (MPO), Homeowner Associations, and Key Stakeholders including business and community leaders to inform them of the corridor modifications being considered. Atkin's participation will include presentations during the meeting, note taking, and summarizing the meeting in a memo to the file. It is estimated for this project there will be twelve (12) meetings with local governing authorities and/or MPOs during the design. III. FINAL DESIGN PHASE: Atkins will prepare Construction Plans including the following sheets necessary to convey the intent and scope of the project for the purposes of construction. The construction plans will be prepared at a scale of 1”=20’ for full size plans (24”x36”) conforming to the City of Clearwater Deliverable standards as described in Attachment “A”. Each design deliverable to the City will include two (2) hardcopy sets and one (1) electronic copy. Final bid set of plans will be signed and sealed by the Engineer of Record. Task 3.1 30% Construction Documents 1. Cover Sheet 2. Index of Sheets 3. General Notes CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 15 of 23 Revised: 10/27/2021 4. Key Sheet 5. Legend and Abbreviations per City standards 6. Drainage Map 7. Horizontal Control 8. Existing Conditions Plan / Survey (10 Sheets) (with existing Tree information in the plans as specified by the survey) 9. Demolition Plans indicating existing improvements, utilities, and identification of trees to be removed (10 Sheets) 10. Typical Section 11. Project Layout 12. Plan and Profile sheets with preliminary layout of the proposed stormwater, sanitary sewer, potable water, existing right-of-way and easements, subdivision, block, lot number, and plat book and page for adjacent parcels (10 Sheets) 13. Plan sheets specific to utilities (10 Sheets) 14. Intersection Layout (9 Sheets) 15. Cross Sections 16. Landscape, Hardscape, and Irrigation Plans Associated 30% Design Tasks/Activities 1. Site visits to review survey information and impacts 2. Inventory and Evaluation Grades for existing trees by a certified ISA Arborist. 3. Project / Design Coordination 4. Plan and attend a SWFWMD pre-application meeting 5. 30% Submittal Design Package Preparation 6. QA/QC of 30% Submittal Design Package 7. Submittal of 30% Plan sheets to utility companies for their markup 8. Engineer’s/Architect’s preliminary opinion of (projected costs at anticipated time of construction) probable construction cost, based on the 30% submittal 9. Attendance at Public Information Meetings and preparation of draft and final versions of display boards for that meeting Task 3.2 60% Construction Documents 1. Cover Sheet 2. Legend, Abbreviations, and Utility Information per City standards 3. General Notes 4. Key Sheet 5. Signature Sheet 6. Drainage Map 7. Typical Section CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 16 of 23 Revised: 10/27/2021 8. Optional Materials Tabulation 9. Project Layout 10. Roadway Plan and Profile with 60% layout of the proposed stormwater and sanitary improvements including utility relocation/adjustment details indicating utility conflicts, relocation design, and updated to indicate existing private utilities, as available, such as gas, electrical, telephone, fiber optic, and cable TV (10 Sheets) 11. Plan and Profile sheets specific to utilities (10 Sheets) 12. Intersection Layout 13. Drainage Structures 14. Cross Section Pattern 15. Roadway Soil Survey 16. Cross Sections 17. Stormwater Pollution Prevention Plan 18. Temporary Traffic Control Plans 19. Utility Adjustments 20. Signing and Pavement Marking Plans 60% layout will be designed in accordance with applicable FDOT manuals, guidelines, standards, handbooks, procedures, and current design memorandums. These tasks include items such as crosswalks, pavement markings, and wayfinding elements. 21. Signalization Plans 60% layout will be designed in accordance with applicable FDOT manuals, guidelines, standards, handbooks, procedures, and current design memorandums. The design shall include pedestrian crosswalk signal upgrade and RRFB's incorporation. 22. Lighting Plans 23. Prominent Sign Structure Plans 24. Tree Preservation Plan based upon tree inventory/evaluations. 25. Landscape Plans Associated 60% Design Tasks/Activities 1. 60% Submittal Design Package Preparation 2. 60% Technical Specifications (Atkins will review City’s standard technical specifications and modify or supplement as necessary for the project). 3. Prominent Sign Structure Design - Atkins will analyze and document the prominent Sign Structural Design in accordance with applicable manuals, guidelines, standards, handbooks, procedures, and current design memorandums. This is for the entrance into Fort Harrison at the northern end at the apex of Fort Harrison Avenue and Myrtle Avenue creating a gateway into the downtown area. 4. 60% Engineer’s Opinion of Probable Construction Cost & Quantities (projected costs at anticipated time of construction) CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 17 of 23 Revised: 10/27/2021 5. QA/QC of 60% Submittal Design Package, Technical Specifications, & Draft 6. Submittal of 60% Plan sheets to utility companies for their markup 7. 60% Plan Review Meeting with City 8. Respond to 60% City Review Comments 9. Draft SWFWMD ERP Permit Application Packages Preparation 10. Draft FDEP Utility Permit Application(s) Preparation 11. Permit Applications 12. Submittal of Permit Applications to SWFWMD and FDEP 13. Respond to RAIs from SWFWMD and FDEP Task 3.2 90% Construction Documents The 90% construction plans shall include the design items required for the construction of the project, including the special provisions and technical specifications. In addition to the items in the 60% submittal, requirements for the 90% submittal shall include the following: 1. Detailed construction quantities based upon 90% design, 2. Engineer’s/Architect’s updated opinion of probable construction cost and duration based on the 90% design submittal, and 3. Technical specifications and Special Provisions. Associated 90% Design Tasks/Activities 1. 90% Submittal Design Package Preparation 2. 90% Technical Specifications 3. 90% Engineer’s Opinion of Probable Construction Cost & Quantities (projected costs at anticipated time of construction) 4. QA/QC of 90% Submittal Design Package & Technical Specifications 5. Submittal of 90% Plan sheets to utility companies for their markup 6. 90% Plan Review Meeting with City 7. Respond to 90% City Review Comments Task 3.3 Final 100% Construction Documents The 100% submittal shall address the City’s final review comments. Associated 100% Design Tasks/Activities 1. 100% Submittal Design Package Preparation 2. 100% Technical Specifications 3. 100% Engineer’s Opinion of Probable Construction Cost & Quantities (projected costs at anticipated time of construction 4. QA/QC of 100% Submittal Design Package & Technical Specifications 5. 100% Plan Review Meeting with City 6. Respond to 100% City Review Comments 7. Final Bid Package Submittal Preparation CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 18 of 23 Revised: 10/27/2021 8. QA/QC of Final Bid Package Task 3.4 Permitting Services 1. Environmental Resource Permit (ERP) application 2. Florida Department of Environmental Protection (FDEP) sanitary and water main permits 3. FDOT Construction Permits 4. All other City, State, County or Government Permits related to this scope. Work shall be pre-authorized by the City prior to working on any other permits. Task 3.4.1 Environment Permits and Environmental Clearances This task includes preparation of SWFWMD ERP (Individual), including graphics, application forms, and Environmental Evaluation documents needed to complete applications. Atkins will use current regulatory guidelines and policies for permits required for Environmental Permits and Environmental Clearances and will coordinate with the City Project Manager and other appropriate City personnel in advance of all scheduled meetings with the regulatory agencies to allow a City representative to attend. Includes responding to up to 2 requests for information from SWFWMD. Task 3.4.2 Utility Permits FDEP construction permits will be needed for new or relocated potable water, wastewater and reclaim water mains. Atkins will prepare and submit these applications and respond to comments and questions from FDEP that pertain to the project’s proposed improvements. Task 3.4.3 Archeological and Historic Resources The task consists of background research, preparing Research Design and Survey Methodology and coordinating with the City of Clearwater for approval if required during the permitting. The following is included: archaeological and historic resources field survey, regional pre-contact and historic context determination, Florida Master Site File (FMSF) forms, prepare Cultural Resource Assessment Survey (CRAS) report (draft and final), coordination with City of Clearwater and State Historic Preservation Office (SHPO). IV. BIDDING PHASE: Task 4.1 Bidding phase services: CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 19 of 23 Revised: 10/27/2021 1. Attend Pre-Bid meeting 2. Respond to bidding inquiries 3. Prepare addenda 4. Review bids and provide recommendation 5. Provide a conformed plan set V. CONSTRUCTION PHASE: Construction phase services are not included in this scope of service. 3. PROJECT GOALS: Embracing the City’s vision for this project, the Atkins team will develop a cost-effective design to improve infrastructure, facilitate economic development, and enhance quality of life for Clearwater residents and visitors. The goal is to provide complete design and bidding services associated with the Fort Harrison Corridor Improvements – Phase I, described here in. This Phase I project will establish the standard design elements for the future entire corridor improvements from Belleair Road, through downtown Clearwater, to Alternate US 19 (North Myrtle Avenue). 4. FEES: See Attachment “A”. This price includes all labor and expenses anticipated to be incurred by Atkins for the completion of these tasks in accordance with Professional Services Method “A” – Hourly Rate, for a fee not to exceed Two Million Seven Hundred Sixty-Seven Thousand Six Hundred Seventy-Seven Dollars and Thirty-Two Cents ($2,767,677.32). Permit application fees will be paid by the consultant and invoiced to the City as a reimbursable. 5. SCHEDULE: Development of bid documents and submitting project permits for the Fort Harrison Corridor Improvement project will require approximately Five Hundred and Fifty-Two (552) calendar days to complete from issuance of notice-to-proceed and receipt of survey data from the City. The project deliverables are to be phased as follows: 30% Construction Plans: 210 calendar days 60% Construction Plans and Permit Applications: 360 calendar days 90% Construction Plans: 465 calendar days Final Construction Documents: 552 calendar days CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 20 of 23 Revised: 10/27/2021 6. STAFF ASSIGNMENT: ENGINEER Staff: Daniel Parsons, PE, CFM, ENV SP Project Manager (Atkins) Richard Uptegraff, PE Deputy Project Manager (Atkins) Reka Hendricks, PE Roadway Lead (Atkins) Wiatt Bowers, AICP Transportation Planning Lead (Atkins) Juan Carlos Vilca, PE Utilities Lead (Atkins) Michelle Schofner, PE Signing and Pavement Marking Lead (Atkins) Harry Belton, RLA Landscape Architect Lead (Atkins) City Staff: Jeremy Brown Project Manager, Engineering Manager, Utilities Jordan Hicks Deputy Project Manager, Professional Engineer, Utilities Michael Vacca Public Utilities Water Distribution Assistant Manager Al Gwyn Public Utilities Wastewater Collections and Reclaimed Distribution Assistant Manager Glenn Daniel City of Clearwater Public Utilities Water, Reclaimed, & Wastewater Collections Manager Michael Flanigan City of Clearwater Public Utilities Assistant Director Richard Gardner Public Utilities Director Mike Gilliam Public Utilities Infrastructure Maintenance Manager Changes to staff assignments require City approval. 7. CORRESPONDENCE/REPORTING PROCEDURES: Correspondence shall be directed to: Daniel Parsons, PE, CFM, ENV SP (Project Manager/Project Director) (813) 281-4856, Daniel.parsons2@atkinsglobal.com Copies provided to Richard Uptegraff, PE (Deputy Project Manager) (941) 926-6598, Richard.uptegraff@atkinsglobal.com All City project correspondence shall be directed to: Jeremy Brown, PE, Engineering Manager (727) 562-4815 Jeremy.Brown@myclearwater.com Copies provided to: Richard Gardner, PE, Public Utilities Director (727) 562-4960 x7267 Richard.Gardner@myclearwater.com CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 21 of 23 Revised: 10/27/2021 Mike Flanigan, Public Utilities Assistant Director (727) 562-4960 x7267 Michael Flanigan@myclearwater.com Jordan Hicks, PE, Utilities (727) 562-4560 Jordan.Hicks@myclearwater.com 8. FUNDING PROCEDURES: City Invoicing Code: 3157541-530100-C2102 Roads $371,967.54 3197319-530100-C2102 Storm $597,974.24 3217321-530100-C2102 Water $826,119.81 3217321-530100-C2102 Sewer $826,119.81 3217321-530100-C2102 RCW $145,495.92 For work performed, invoices shall be submitted monthly to: Attn: Stephanie Sansom, Division Controller City of Clearwater, Engineering Department PO Box 4748 Clearwater, Florida 33758-4748. Contingency services will be billed as incurred upon written authorization from the City of Clearwater Project Manager listed above. 9. INVOICING PROCEDURES: At a minimum, in addition to the invoice amount(s) the following information shall be provided on all invoices submitted on the Work Order: 1. Purchase Order, Project and Invoice Numbers and Contract Amount. 2. The time period (begin and end date) covered by the invoice. 3. A narrative summary of activities completed in the time period. 4. Contract billing method – Lump Sum or Hourly Rate. 5. If Lump Sum, the percent completion, amount due, previous amount earned and total earned to date for all tasks (direct costs, if any, shall be included in lump sum amount). 6. If Hourly Rate, hours, hourly rates, names of individuals being billed, amount due, previous amount earned, the percent completion, total earned to date for each task and other direct costs (receipts will be required for any single item with a cost of $50 or greater or cumulative monthly expenses greater than $100). CONSULTANT WORK ORDER FORT HARRISON CORRIDOR IMPROVEMENTS Atkins [19-0036-EN] City of Clearwater Consultant Work Order Page 22 of 23 Revised: 10/27/2021 7. If the Work Order is funded by multiple funding codes, an itemization of tasks and invoice amounts by funding code. 10. CONSIDERATIONS: Consultant acknowledges the following: 1. The Consultant named above is required to comply with Section 119.0701, Florida Statutes, where applicable. 2. All City directives shall be provided by the City Project Manager. 3. “Alternate equals” shall not be approved until City Project Manager agrees. 4. All submittals must be accompanied by evidence each has been internally checked for QA/QC before providing to City. 5. Consultants/Contractors are not permitted to use City-owned equipment (i.e. sampling equipment, etc.). 6. Documents posted on City website must be ADA accessible. 11. ADDITIONAL CONSIDERATIONS: All work orders should include considerations for the following: 1. Sea Level Rise and Flood Resilience, as applicable. 2. Submittal of a Critical Path Method (CPM) Schedule(s). 3. Submittal of a Project Catalog with the following items, as appropriate: a. Data requests, assumptions, critical correspondence, meeting agenda, sign-in sheets, meeting minutes, document comment-response log(s), technical memorandum/reports, addenda, progress reports, regulatory correspondence, and other project-related documents. b. If construction project, also include design plans, conformed plans, change orders, field orders, RFIs, work change directives, addenda, progress reports, shop drawing and progress submittals, as-builts, record drawings, and other project-related documents such as O&M manuals and warranty information. c. At the conclusion of the project, ENGINEER will combine this information into a Project Catalog and submit to the City for review and comment. 4. Arc Flash labeling requirements: a. All electrical designs and construction shall adhere to NFPA 70 E “Standard for Electrical Safety in the Workplace”. b. Updated calculations of Fault and Arc Flash, and provisions for new or updated Arc Flash equipment labeling shall be included in the contract documents. ATTACHMENT “A” CONSULTANT WORK ORDER – PROJECT FEES TABLE Fort Harrison Corridor Improvements Atkins [19-0036-EN] City of Clearwater Consultant Work Order – Project Fees Table Page 1 of 2 Revised: 10/27/2021 PROJECT FEES TABLE Task Description Subconsultant Services Labor Total I. Pre-Design Phase 1.1 Project Management $0.00 $19,368.00 $19,368.00 1.2 Project Kick-off and Coordination Meetings $0.00 $61,332.00 $61,332.00 1.3 Traffic and Feasibility Evaluation (Phase I) $0.00 $8,122.38 $8,122.38 1.4 Survey $0.00 $81,082.00 $81,082.00 1.5 Geotechnical Investigation $94,935.00 $0.00 $94,935.00 1.6 Subsurface Utility Exploration $98,800.00 $0.00 $98,800.00 Pre-Design Phase Total: $363,639.38 II. Design Phase 2.1 Green Infrastructure and Sustainability $0.00 $9,482.25 $9,482.25 2.2 Roadway Analysis & Documentation $0.00 $44,515.90 $44,515.90 2.3 Drainage Analysis & Documentation $53,728.00 $94,423.70 $148,151.70 2.4 Private Utility Coordination $0.00 $30,351.75 $30,351.75 2.5 City Utility Analysis & Documentation $122,120.00 $0.00 $122,120.00 2.6 Lighting Analysis & Documentation $0.00 $21,204.00 $21,204.00 2.7 Landscape Analysis & Documentation $0.00 $30,140.00 $30,140.00 2.8 Public Involvement 2.8.1 Public Involvement Plan Development $0.00 $7,464.75 $7,464.75 2.8.2 Public Meetings $0.00 $103,699.50 $103,699.50 2.8.3 Presentations to Local MPOs and Associated Technical and Citizen Committees $0.00 $20,376.75 $20,376.75 Design Phase Total: $537,506.60 III. Final Design Phase 3.1 30% Construction Documents $0.00 $251,865.64 $251,865.64 3.2 60% Construction Documents $0.00 $657,334.53 $657,334.53 3.3 90% Construction Documents $0.00 $238,436.17 $238,436.17 3.4 Final 100% Construction Documents $0.00 $153,709.95 $153,709.95 ATTACHMENT “A” CONSULTANT WORK ORDER – PROJECT FEES TABLE Fort Harrison Corridor Improvements Atkins [19-0036-EN] City of Clearwater Consultant Work Order – Project Fees Table Page 2 of 2 Revised: 10/27/2021 3.5 Permitting Services 3.5.1 Environment Permits and Environmental Clearances $0.00 $8,783.60 $8,783.60 3.5.2 Utility Permits $0.00 $31,820.88 $31,820.88 3.5.3 Archeological and Historic Resources $0.00 $23,998.05 $23,998.05 Design Phase Total: $1,365,948.82 IV. BIDDING PHASE: 4.1 Bidding Phase Services $0.00 $41,564.52 $41,564.52 Bidding Phase Total: $41,564.52 SUBTOTAL (SUBCONSULTANTS AND LABOR): $2,308,659.32 7 Permit Fee Expense Allocation $7,000.00 8 Contingency (10%) $230,866.00 Traffic and Feasibility Evaluation Allowance $ 20,000.00 $ 200,000.00 $220,000.00 9 Other Direct Costs (Survey Truck) $1,152.00 (Not applicable to lump sum Work Orders) GRAND TOTAL: $2,767,677.32 ATTACHMENT “B” CONSULTANT WORK ORDER – CITY DELIVERABLES Fort Harrison Corridor Improvements Atkins [19-0036-EN] City of Clearwater Consultant Work Order – City Deliverables Page 1 of 1 Revised: 10/27/2021 CONSULTANT WORK ORDER CITY DELIVERABLES 1. FORMAT: The design plans shall be compiled utilizing the following methods: 1. City of Clearwater CAD standards. 2. Datum: Horizontal and Vertical datum shall be referenced to North American Vertical Datum of 1988 (vertical) and North American Datum of 1983/90 (horizontal). The unit of measurement shall be the United States Foot. Any deviation from this datum will not be accepted unless reviewed by City of Clearwater Engineering/Geographic Technology Division. 2. DELIVERABLES: The design plans shall be produced on bond material, 24" x 36" at a scale of 1" = 20’ unless approved otherwise. Upon completion the consultant shall deliver all drawing files in digital format with all project data in Autodesk Civil 3D file format. NOTE: If approved deviation from Clearwater CAD standards are used the Consultant shall include all necessary information to aid in manipulating the drawings including either PCP, CTB file or pen schedule for plotting. The drawing file shall include only authorized fonts, shapes, line types or other attributes contained in the standard release of Autodesk, Inc. software. All block references and references contained within the drawing file shall be included. Please address any questions regarding format to Mr. Tom Mahony, at (727) 562-4762 or email address Tom.Mahony@myClearwater.com. All electronic files (including CAD and Specification files) must be delivered upon completion of project or with 100% plan submittal to City of Clearwater. HOURLY RATE $275.00 $207.00 $225.00 $207.00 $120.00 $75.00 $144.00 $110.00 $200.00 $110.00 $200.00 $144.00 $147.00 $93.00 $86.00 $83.00 $54.00 $50.00 $140.00 $100.00 Billing rates are subject to escalation, as mutually agreed, 1 year after the contrat date. Expenses will be compensated serperate from billing rates. Rodman Administrative Assitant Senior Geomaticist Senior Surveyor Geomaticist I Crew Chief Survey Technician Instrument Man Engineer / Scientist Senior Designer CAD Senior Technical Editor Senior Landscape Architect Landscape Architect Senior Planner / Scientiest POSITION CLASSIFICATION Project Manager EOR Senior Engineer / Scientist Project Director Engineer / Scientist Intern EXHIBIT B City of Clearwater - Fort Harrison Corridor Improvements City Project Number 19-0036-EN.RFQ #04-21 Engineer: Atkins North America, Inc. DREW ST N MYRTLE AVE N OSCEOLA AVE N GARDEN AVE N FORT HARRISON AVE SEMINOLE ST VINE AVE JONES ST ELDRIDGE ST MARSHALL ST N MARTIN LUTHER KING, JR. AVE PENNSYLVANIA AVE SUNSET DR FAIRMONT ST PALMETTO ST HART ST FULTON AVE APACHE TRL CEDAR ST PLAZA ST HARBOR DR METTO ST SPRUCE AVE LEBEAU ST JURGENS ST N WASHINGTON AVE PLEASANT ST PRINCESS ST NICHOLSON ST IROQUOIS ST MAPLE ST ROOSEVELT AVE GRANT ST PHILLIES DRLEE ST PALM BLUFF ST MOHAWK ST ENGMAN ST LA SALLE ST OSAGE ST CARLTON ST MINNESOTA DR ALDEN AVE BIDWELL ST GEORGIA ST HART ST GRANT ST FAIRMONT ST N WASHINGTON AVE NICHOLSON ST LOCATION MAP PROJECTEXTENTS Document Path: C:\Users\Christopher.Melone\City of Clearwater\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\19-0036-EN_Fort Harrison Complete Streets_Phase I.mxd ²Prepared by:Engineering DepartmentGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755www.MyClearwater.com N.T.S.Scale: Fort Harrison Corridor Improvements – Phase IProject Number: 19-0036-EN Page: 1 of 112/1/2021Date:JHReviewed By:CRMMap Gen By:PINELLAS TRAILPINELLAS TRAILPINELLAS TRAILCLEARWATERHARBORC.S.X.RAILROAD Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#21-10085 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Information Technology Agenda Number: 6.8 SUBJECT/RECOMMENDATION: Authorize an increase to current purchase orders with Verizon Wireless for cellular and mobile data services in an amount of $475,000.00 for a new total of $700,000.00, approve extending through September 30, 2022, pursuant to Clearwater Code of Ordinances Section 2.563 (1)(c), Piggyback, and authorize the appropriate officials to execute same. (consent) SUMMARY: On September 16, 2021, Council authorized purchase orders with Verizon Wireless in the amount of $225,000.00 valid through January 19, 2022 under DMS-10/11-008C. A new contract has been awarded under the State of Florida Department of Management Services, contract DMS-19/20-006C, valid through August 23, 2026. City operating departments facilitate mobile services and field data collection with the use of mobile computing devices (phones, tablets, laptops, etc.) and wireless data connections (air cards) and cellular phones. All mobile/wireless services are aggregated and billed through the Information Technology Department. Verizon is being selected off State contract for its quality of coverage and reliability within our service area. This total modified award amount of $700,000.00 will be broken down as follows: $375,000.00: Cellular / smart phones - P.O. #22000212 $325,000.00: data cards for departments - P.O. #22000211 The City currently has 698 cellular/smart phones in use and approximately 687 cellular data cards (280 for police patrol units). APPROPRIATION CODE AND AMOUNT: 5559865-542100 - $375,000 5559862-530300 - $325,000 Page 1 City of Clearwater Printed on 2/1/2022 Contract No.: DMS-19/20-006C Page 1 of 29 Mobile Communications Services CONTRACT FOR MOBILE COMMUNICATION SERVICES CONTRACT NO: DMS-19/20-006C BETWEEN THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES AND CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 2 of 29 Mobile Communications Services CONTRACT Table of Contents: SECTION 1. CONTRACT TERM AND TERMINATION ............................................................. 3 SECTION 2. CONTRACT DOCUMENTS AND HIERACHY ...................................................... 4 SECTION 3. PAYMENT AND FEES ......................................................................................... 5 SECTION 4. CONTRACT ADMINISTRATION .......................................................................... 7 SECTION 5. CONTRACT MANAGEMENT ............................................................................... 9 SECTION 6. COMPLIANCE WITH LAWS ................................................................................10 SECTION 7. WORKERS’ COMPENSATION, GENERAL LIABILITY INSURANCE, INDEMNIFICATION, AND LIMITATION OF LIABILITY .............................................................12 SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY ...................................................................................................14 SECTION 9. DATA SECURITY REQUIREMENTS ..................................................................15 SECTION 10. GRATUITIES AND LOBBYING .........................................................................18 SECTION 11. CONTRACT MONITORING ..............................................................................19 SECTION 12. CONTRACT AUDITS ........................................................................................20 SECTION 13. BACKGROUND SCREENING AND SECURITY................................................21 SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY ................................................23 SECTION 15. LICENSING .......................................................................................................24 SECTION 16. PERFORMANCE BOND ...................................................................................25 SECTION 17. CUSTOMER OF RECORD ................................................................................25 SECTION 18. SPECIFIC APPROPRIATION ............................................................................25 SECTION 19. MISCELLANEOUS ............................................................................................26 Exhibits: Attachment A – Definitions and Acronyms Attachment B – Final Statement of Work Attachment C – Final Service Level Agreements; Attachment D – Contractor’s Pricing, including: Exhibit 1 to Attachment D – Vendor’s Services and Discounts Pricing Exhibit 2 to Attachment D – Vendor’s Device List Attachment E – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006 Attachment F – ITN DMS-19/20-006 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 3 of 29 Mobile Communications Services CONTRACT This Contract is between the STATE OF FLORIDA, DEPARTMENT OF MANAGEMENT SERVICES (Department), an agency of the State of Florida with offices at 4050 Esplanade Way, Tallahassee, Florida 32399-0950, and Cellco Partnership d/b/a Verizon Wireless (Contractor) with offices at 4075 Esplanade Way, Suite 226, Tallahassee, FL 32399, each a “Party” and collectively referred to herein as the “Parties.” The terms “Party” and “Parties” are defined as provided in this paragraph whether capitalized or not, unless stated otherwise. The Parties enter into this Contract (Contract) in accordance with Chapters 282 and 287, Florida Statutes (F.S.), and with the negotiated terms and conditions of Invitation to Negotiate, DMS-19/20-006, Mobile Communication Services. SECTION 1. CONTRACT TERM AND TERMINATION 1.1 Initial Term The initial term of the Contract will be five (5) years and will begin on the date the Contract is signed by all Parties. 1.2 Renewal Upon written agreement, the Department and the Contractor may renew the Contract, in whole or in part, for up to five (5) renewal years in accordance with section 287.057(13), F.S., and Rule 60A-1.048, Florida Administrative Code (F.A.C.). 1.3 Suspension of Work and Termination 1.3.1 Suspension of Work The Department may, at its sole discretion, suspend any or all activities under the Contract, at any time, when it is in the best interest of the State of Florida to do so. The Department may, at its sole discretion, suspend the Contract at any time, when in the best interest of the Department or Customer, as defined in Attachment A, Definitions and Acronyms, to do so. The Department will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the specified activities associated with the Contract. Notwithstanding the foregoing, the suspension of wireless services under the Contract is limited to two (2) ninety (90) day periods (a total of 180 days) per twelve (12) month period. Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract for convenience. If the Department fails to provide notice in accordance with this section, suspended lines will be automatically restored to active billing status on the 91st day following each suspension period. Suspension of work will not entitle the Contractor to any additional compensation. However, the Customer will remain responsible to compensate Contractor for services ordered and delivered under the terms of this Contract through the date of termination. For the avoidance of doubt, the Contractor will not be compensated for any suspended services during the time of suspension. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 4 of 29 Mobile Communications Services 1.3.2 Termination for Convenience The Contract may be terminated by the Department in whole or in part at any time, when, at the sole discretion of the Department, it is deemed to be in the best interest of the State of Florida to do so. The Department shall provide Contractor thirty (30) days’ advanced written notice of such termination. If the Contract is terminated before performance is completed, the Contractor will be paid only for that work satisfactorily performed, prior to the termination, for which costs can be substantiated. Such payment, however, may not exceed an amount which is the same percentage of the Contract price as the amount of work satisfactorily performed. All work in progress will become the property of the Customer and will be turned over promptly by the Contractor. 1.3.3 Termination for Cause If the performance of the Contractor is not in compliance with the Contract requirements the Department may, at its sole discretion, (a) terminate the Contract pursuant to Rule 60A-1.006, F.A.C, by notifying the Contractor of the deficiency with a requirement that the deficiency be corrected within a specified timeframe, which shall generally not be less than thirty (30) days from such notice, or (b) take other action deemed appropriate by the Department. 1.3.4 Termination Assistance In case of termination, whether for cause or for convenience, the Contractor will provide prompt and thorough transition assistance and cooperation, including as specified in Subsection 3.24, Transition for Future Iterations of this Service, of the Statement of Work (SOW). SECTION 2. CONTRACT DOCUMENTS AND HIERACHY The Contract including any exhibits referred to herein, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, whether written or oral, with respect to such subject matter. The Contract consists of the documents listed below, and in the event any of these documents conflict, the conflict will be resolved in the following order of priority (highest to lowest): 1. This Final Contract document; 2. Attachment A – Definitions and Acronyms; 3. Attachment B – Final Statement of Work 4. Attachment C – Final Service Level Agreements; 5. Attachment D – Contractor’s Pricing, which consists of: a. Exhibit 1 – Vendor’s Services and Discounts Pricing (i.e., End-User Price List) b. Exhibit 2 – Vendor’s Device List 6. Attachment E – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006; and 7. Attachment F – ITN DMS-19/20-006. In accordance with Rule 60A-1.002(7), F.A.C., Form PUR 1000, is included herein by reference but is superseded in its entirety by the Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 5 of 29 Mobile Communications Services SECTION 3. PAYMENT AND FEES 3.1 Price Adjustments Pricing may be updated in accordance with SOW Section 1.5, Update Process to End User Price Lists and Vendor’s Equipment List. 3.2 Price Decreases During the term of the Contract (including renewal years), the Department encourages the Contractor to offer price decreases that are in line with increased efficiencies and added infrastructure enhancements. The Department reserves the right to further negotiate reduction in pricing for the renewal years. The following additional price decrease terms apply: 3.2.1 Volume Discounts Contractor may offer additional discounts for one-time delivery of large single orders. 3.2.2 Competitive Pricing The Parties agree to review on an annual basis the competitiveness of the prices stated in the Contractor’s most recent EUPL for services, features and devices by comparing the combined pricing for all services, features and devices provided under this Contract to the combined pricing charged by Contractor to any similarly situated United States State government customer for a mix of services, features and devices substantially similar in scope and volume to those provided under this Contract, taking into account the particular characteristics of both contracts such as performance standards, pricing terms, and contract terms and conditions. If after review the Parties determine that such similarly situated customer of the Contractor is receiving services, features and devices from the Contractor at a combined price below the pricing on the Contractor’s current EUPL, the Contractor shall submit an updated EUPL with revised lower pricing; except that Contractor will have no obligation to amend pricing to the extent that the combined price difference results from services, features and devices provided by third parties, unless and to the extent that Contractor can obtain reduced pricing from such third parties using reasonable efforts. In connection with the review described in this Section 3.2.2, Contractor has no obligation to provide DMS with Contractor’s or its subcontractors’ or suppliers’ trade secrets or confidential information not otherwise required to be provided under this Contract. 3.2.3 Sales Promotions In addition to decreasing prices for the balance of the Contract term due to a change in market conditions, Contractor may conduct sales promotions involving price reductions for a specified lesser period provided the Customer meets all qualifications of the promotion. Contractor must submit documentation to the Customer and to the Department identifying the proposed (1) starting and ending dates of the promotion, (2) commodities or contractual services involved, and (3) promotional prices. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 6 of 29 Mobile Communications Services 3.3 Purchase Orders and Communication Service Authorizations A Customer may use Purchase Orders (POs) issued through MyFloridaMarketPlace (MFMP) or Purchase Orders issued through the Communications Services Authorization and Billing (CSAB) system (known as Communication Service Authorizations (CSAs) to buy commodities or services. The Department may also issue POs or CSAs on behalf of Customers. The Contractor must provide commodities or services pursuant to POs or CSAs. The PO or CSA period of performance survives the expiration of the Contract. All terms and conditions of the Contract will be incorporated into the PO or CSA and will survive the termination of the Contract. The duration of POs or CSAs must not exceed the expiration of the Contract by more than twelve (12) months, unless they have been entered into pursuant to an Extended Pricing Plan, in which case they may not exceed the expiration of the Contract by more than thirty-six (36) months. Extended Pricing Plans are discounted prices offered in exchange for a Customer’s commitment to lease commodities or purchase contractual services for an extended time. Requested terms and conditions may be added to the PO, subject to negotiation between the Customer and Contractor. 3.4 Payment Invoicing Payment will be made in accordance with section 215.422, F.S. The Contractor will be paid upon submittal of an invoice to the Department, or Customer if direct billed, after delivery and acceptance of commodities or contractual services is confirmed and the invoice is accepted by the Customer. The Contractor shall submit invoices for fees or other compensation for services or expenses in sufficient detail for a proper pre-audit and post- audit, and electronic invoices should include the Contract number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed, and Contractor will follow all invoice directives in the SOW and this Contract document. Contractor shall identify/flag all State agency Customer accounts as “Government Accounts” for which service will not be interrupted due to an outstanding balance, disputed amount owed, or late payments due without prior receipt of a written notice of nonpayment, three (3) contact attempts, and a minimum sixty-one (61) day period after payment due date for State agency Customers to cure a payment default. 3.5 Travel Travel expenses are not reimbursable unless specifically authorized by the Customer in writing and, if authorized, may be reimbursed only in accordance with section 112.061, F.S. 3.6 Annual Appropriation Pursuant to section 287.0582, F.S., the Department’s performance and obligation to pay under the Contract is contingent upon an annual appropriation by the Legislature. 3.7 MyFloridaMarketPlace Transaction Fee The State of Florida, through the Department, has instituted MFMP, a statewide eProcurement system. Pursuant to section 287.057(22), F.S., all payments issued by Customers to the Contractor for purchases of commodities or contractual services will be assessed a Transaction Fee as prescribed by Rule 60A-1.031, F.A.C., or as may otherwise be established by law, which the Contractor shall pay to the State. For payments within the State of Florida accounting system (FLAIR or its successor), the Transaction Fee shall, when possible, be automatically deducted from payments to the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 7 of 29 Mobile Communications Services Contractor. If automatic deduction is not possible, the Contractor shall pay the Transaction Fee pursuant to subsection (2) of Rule 60A-1.031, F.A.C. By submission of these reports and corresponding payments, the Contractor certifies their correctness. All such reports and payments shall be subject to audit by the State of Florida or its designee. The Contractor shall receive a credit for any Transaction Fee paid by the Contractor for the purchase of any item(s) if such item(s) are returned to the Contractor through no fault, act, or omission of the Contractor. Notwithstanding the foregoing, a Transaction Fee is non-refundable when an item is rejected or returned, or declined, due to the Contractor’s failure to perform or comply with specifications or requirements of the agreement. Failure to comply with these requirements shall constitute grounds for declaring the Contractor in breach. VENDORS DELINQUENT IN PAYING TRANSACTION FEES SHALL BE EXCLUDED FROM CONDUCTING FUTURE BUSINESS WITH THE STATE. 3.8 Taxes Taxes, customs, and tariffs on commodities or contractual services purchased under the Contract will not be assessed against the Customer unless authorized by Florida or Federal law. The Contractor is authorized to collect government-imposed taxes, surcharges, and fees. 3.9 Return of Funds Contractor will return any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must return any overpayment within two (2) billing cycles after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. SECTION 4. CONTRACT ADMINISTRATION 4.1 Department’s Contract Administrator The Department’s Contract Administrator, whose primary responsibility will be to maintain the Contract file, is as follows: Caitlen Boles Departmental Purchasing Department of Management Services 4050 Esplanade Way, Tallahassee, FL 32399 Telephone: (850) 410-1423 Email: Caitlen.Boles@dms.fl.gov In the event that the Department changes the Department’s Contract Administrator, the Department will notify the Contractor’s Contract Manager in writing via email and document such in the Contract file. Such changes do not require a formal written amendment to the Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 8 of 29 Mobile Communications Services 4.2 Department’s Contract Manager The Department’s Contract Manager, who is primarily responsible for enforcing the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Jonathan Rakestraw Division of Telecommunications Department of Management Services 4030 Esplanade Way, Tallahassee, FL 32399 Telephone: (850) 921-0857 Email: jonathan.rakestraw@dms.fl.gov In the event that the Department changes the Department’s Contract Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.3 Department’s Product Manager The Department’s Product Manager, who is primarily responsible for monitoring the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Raghib Quereshi Division of Telecommunications Department of Management Services 4030 Esplanade Way, Tallahassee, FL 32399 Telephone: (850) 413-0319 Email: raghib.qureshi@dms.fl.gov In the event that the Department changes the Department’s Product Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.4 Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be as follows: Miko Baldwin Cellco Partnership d/b/a Verizon Wireless 10170 Junction Drive, 2nd Floor, Annapolis Junction, MD 20701 Telephone: (240) 280-3563 Email: Miko.Baldwin@vzw.com In the event that the Contractor changes its Contract Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such a change does not require a formal written amendment to the Contract. 4.5 Contractor’s Account Manager The Contractor’s Account Manager, who will serve as a liaison with the Department’s Contract Administrator, will be as follows: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 9 of 29 Mobile Communications Services Tom Madden Cellco Partnership d/b/a Verizon Wireless 4075 Esplanade Way, Suite 275, Tallahassee, FL 32399 Telephone: (850) 294-5171 Email: Tom.Madden@verizonwireless.com In the event that the Contractor changes its Account Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such changes do not require a formal written amendment to the Contract. SECTION 5. CONTRACT MANAGEMENT 5.1 Notices All notices required under the Contract must be delivered to the designated Contract Manager by certified mail, return receipt requested, reputable air courier service, email, or personal delivery, or as otherwise identified herein or by the Department. 5.2 Change Request The Department’s Contract Manager may authorize operational changes to services and infrastructure that do not have a pricing impact (non-billable changes) via a written change request to the Contractor. Such authorized operational changes do not require a Contract amendment but will be memorialized in writing and placed in the Contract Managers’ files. The Department reserves the right to make the final determination if a change request or Contract amendment is required. Any change that would allow the Contractor to offer less of any deliverable, including commodities, services, technology, or software, requires a Contract amendment. Equipment List and End User Price List updates must be made in accordance with SOW Section 1.5, End User Price Lists (EUPLs) and Vendor’s Device List, and do not require an amendment or change request. 5.3 Diversity Reporting The State of Florida supports its diverse business community by creating opportunities for woman-, veteran-, and minority-owned small business enterprises to participate in procurements and contracts. The Department encourages supplier diversity through certification of woman-, veteran-, and minority-owned small business enterprises and provides advocacy, outreach, and networking through regional business events. For additional information, please contact the Office of Supplier Diversity (OSD) at osdinfo@dms.myflorida.com. Upon request, the Contractor will report to the Department its spend with business enterprises certified by the OSD. These reports must include the time period covered, the name and Federal Employer Identification Number of each business enterprise utilized during the period, commodities and contractual services provided by the business enterprise, and the amount paid to the business enterprise on behalf of each Customer purchasing under the Contract. 5.4 Designated Centralized Nonprofit Agency Subject to the agency determination and to the extent applicable as provided for in section 413.036, F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES THAT ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 10 of 29 Mobile Communications Services SHALL BE PURCHASED FROM A NONPROFIT AGENCY FOR THE BLIND OR FOR THE SEVERELY HANDICAPPED THAT IS QUALIFIED PURSUANT TO CHAPTER 413, FLORIDA STATUTES, IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 413.036(1) AND (2), FLORIDA STATUTES; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THE STATE AGENCY INSOFAR AS DEALINGS WITH SUCH QUALIFIED NONPROFIT AGENCY ARE CONCERNED. Additional information about the designated centralized nonprofit agency and the commodities or contractual services it offers is available at https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/(contractType)/4577. 5.5 PRIDE Subject to the agency determination and to the extent applicable as provided for in sections 946.515 and 287.042(1), F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES WHICH ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM THE CORPORATION IDENTIFIED UNDER CHAPTER 946, F.S., IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 946.515(2) AND (4), F.S.; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THIS AGENCY INSOFAR AS DEALINGS WITH SUCH CORPORATION ARE CONCERNED. Additional information about PRIDE and the commodities or contractual services it offers is available at http://www.pride-enterprises.org. SECTION 6. COMPLIANCE WITH LAWS 6.1 Conduct of Business The Contractor must comply with all laws, rules, codes, ordinances, and licensing requirements that are applicable to the conduct of its business, including those of federal, State, and local agencies having jurisdiction and authority. These may include, but are not limited to, Chapters 282 and 287, F.S., Subtitle 60FF, F.A.C., the Communications Assistance for Law Enforcement Act, the Payment Card Industry DSS, IRS Publication 1045, Section 274A of the Immigration and Nationality Act, the Americans with Disabilities Act,, and all prohibitions against discrimination on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran’s status. The Contractor must comply with and must assist the Department and Customers with compliance with Subtitle 60FF, F.A.C., (and Subtitle 60GG, F.A.C., if applicable). 6.2 Dispute Resolution, Governing Law, and Venue Any dispute concerning performance of the Contract, which is not resolved by mutual agreement of the Parties, will be promptly submitted in writing to the other party in accordance with Contract Section 5.1, Notices. The Parties shall designate individuals DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 11 of 29 Mobile Communications Services with authority to resolve the dispute, which for the Department, will be the Department’s Contract Manager, and such individuals shall work diligently and in good faith to resolve the dispute within sixty (60) days. If the dispute cannot be resolved after sixty (60) days, the dispute shall be decided by the Department's Contract Manager, who will reduce the decision to writing and serve a copy on the Contractor. The decision of the Department’s Contract Manager shall be final and conclusive. Exhaustion of this administrative remedy is an absolute condition precedent to the Contractor's ability to pursue legal action related to the Contract or any other form of dispute resolution. The laws of the State of Florida govern the Contract. The Parties submit to the jurisdiction of the courts of the State of Florida exclusively for any legal action related to the Contract. Further, the Contractor hereby waives any and all privileges and rights relating to venue it may have under Chapter 47, F.S., and any and all such venue privileges and rights it may have under any other statute, rule, or case law, including, but not limited to those based on convenience. The Contractor hereby submits to venue in the county within the State of Florida chosen by the Department. 6.3 Department of State, Registration Consistent with Chapters 605 through 623, F.S., the Contractor must provide the Department with conclusive evidence of a certificate of status, not subject to qualification, if a Florida business entity, or of a certificate of authorization if a foreign business entity. 6.4 Suspended, Convicted, and Discriminatory Vendor Lists In accordance with sections 287.042, 287.133, and 287.134, F.S., an entity or affiliate who is on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List may not perform work as a contractor, supplier, subcontractor, or consultant under the Contract. The Contractor must notify the Department if it or any of its suppliers, subcontractors, or consultants have been placed on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List during the term of the Contract. 6.5 Scrutinized Companies—Termination by the Department The Department may, at its option, terminate the Contract if the Contractor is found to have submitted a false certification as provided under section 287.135(5), F.S., or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, or to have been placed on the Scrutinized Companies that Boycott Israel List or is engaged in a boycott of Israel. Notwithstanding the foregoing, the Parties are aware of the Eleventh Circuit Court’s decision in Odbrecht Constr. v. Sec’y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013), and agree that the provisions of sections 287.135(1)-(5), F.S., pertaining to a company engaged in business operations in Cuba or Syria shall not apply to this Contract unless and until the Eleventh Circuit Court’s decision in Odebrecht Constr. v. Sec’y, Fla.DOT, 715 F.3d 1268 (11th Cir. Fla. 2013) is overturned. 6.6 Cooperation with Inspector General Pursuant to section 20.055(5), F.S., Contractor, and its subcontractors, if any, understand and will comply with their duty to cooperate with the Inspector General in any investigation, audit, inspection, review, or hearing. Upon request of the Inspector General or any other authorized State official, the Contractor must provide any type of information the Inspector General deems relevant to the Contractor's integrity or responsibility. Such information DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 12 of 29 Mobile Communications Services may include, but will not be limited to, the Contractor's business or financial records, documents, or files of any type or form that refer to or relate to the Contract. The Contractor agrees to reimburse the State of Florida for the reasonable costs of investigation incurred by the Inspector General or other authorized State of Florida official for investigations of the Contractor's compliance with the terms of this or any other agreement between the Contractor and the State of Florida which results in the suspension or debarment of the Contractor. Such costs include, but will not be limited to: salaries of investigators, including overtime; travel and lodging expenses; and expert witness and documentary fees. 6.7 E-Verify The Contractor (and its subcontractors) have an obligation to utilize the U.S. Department of Homeland Security’s (DHS) E-Verify system for all newly hired employees. By executing this Contract, the Contractor certifies that it is registered with, and uses, the E-Verify system for all newly hired employees. The Contractor must obtain an affidavit from its subcontractors in accordance with paragraph (2)(b) of section 448.095, F.S., and maintain a copy of such affidavit for the duration of the Contract. In order to implement this provision, the Contractor shall provide a copy of its DHS Memorandum of Understanding (MOU) to the DMS Contract Manager within five (5) days of Contract execution. This section serves as notice to the Contractor regarding the requirements of section 448.095, F.S., specifically sub-paragraph (2)(c)1, and the Department’s obligation to terminate the Contract if it has a good faith belief that the Contractor has knowingly violated section 448.09(1), F.S. If terminated for such reason, the Contractor will not be eligible for award of a public contract for at least one (1) year after the date of such termination. The Department reserves the right to order the immediate termination of any contract between the Contractor and a subcontractor performing work on its behalf should the Department develop a good faith belief that the subcontractor has knowingly violated section 448.095(1), F.S. SECTION 7. WORKERS’ COMPENSATION, GENERAL LIABILITY INSURANCE, INDEMNIFICATION, AND LIMITATION OF LIABILITY 7.1 Workers’ Compensation Insurance The Contractor shall maintain Workers’ Compensation insurance in compliance with the statutory requirements of the state(s) of operation, as evidenced by a Certificate of Insurance satisfactory to the Department, for the protection of employees not otherwise protected. The Contractor must require all subcontractors to similarly maintain Workers’ Compensation Insurance for all of the latter’s employees. 7.2 General Liability Insurance At all times during the duration of the Contract, the Contractor, at its sole expense, and its subcontractors, if any, shall carry insurance coverage of such types and with such terms and limits as may be reasonably associated with the Contract. All insurance shall be with insurers authorized to transact the applicable line of insurance business in the State of Florida. The Contractor shall provide the Department with Certificate(s) of Insurance evidencing that all appropriate coverage is in place and showing the Department to be an additional insured within thirty (30) days after Contract execution and on the Contract anniversary date each year of the Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 13 of 29 Mobile Communications Services Upon receipt of notice from its insurer(s), the Contractor must submit via email, to the Department’s Contract Manager, notice of any cancellation of any required insurance that is not replaced at least thirty (30) calendar days prior to cancellation. In the event of cancellation, the Contractor will be responsible for securing a replacement insurance policy in accordance with this section within thirty (30) Business Days after the final date of the cancelled policy. 7.3 Indemnification The Contractor agrees to indemnify, defend, and hold the Department, Customers, and the State of Florida, its officers, employees, and agents harmless from all third-party fines, claims, assessments, suits, judgments, or damages, including consequential, special, indirect, and punitive damages, including court costs and attorney’s fees, arising from or relating to violation or infringement of a trademark, copyright, patent, trade secret or intellectual property right or out of any acts, actions, breaches, neglect or omissions of the Contractor, its employees, agents, subcontractors, assignees or delegates related to the Contract, as well as for any determination arising out of or related to the Contract that the Contractor or Contractor’s employees, agents, subcontractors, assignees or delegates are not independent contractors in relation to the Department. However, the Contractor shall not indemnify for that portion of any loss or damages proximately caused by the negligent act or omission of the State, the Department, or a Customer, nor shall the foregoing indemnification obligations apply to a Customer’s misuse or modification of Contractor’s products or a Customer’s operation or use of Contractor’s products in a manner not contemplated by the Contract or the purchase order. If any product is the subject of an infringement suit or in the Contractor’s opinion is likely to become the subject of such a suit, the Contractor may at its sole expense procure for the Department and Customer the right to continue using the product or to modify it, in accordance with the Contract terms and conditions, to become non-infringing. If the Contractor is not reasonably able to modify or otherwise secure the Customer and Department the right to continue using the product, the Contractor shall remove the product and refund the Customer and Department the amounts paid in excess of a reasonable rental for past use. The Department and Customer shall not be liable for any royalties. The Contractor’s obligations under the preceding two paragraphs with respect to any legal action are contingent upon the Department or State or Customer giving the Contractor: (1) written notice of any action or threatened action, (2) the opportunity to take over and settle or defend any such action at Contractor’s sole expense, and (3) assistance in defending the action at Contractor’s sole expense. The Contract does not constitute a waiver of sovereign immunity or consent by the Department or the State of Florida or its subdivisions to suit by third parties. 7.4 Limitation of Liability For all claims against the Contractor under any PO, CSA, or contract entered into under this Contract, and regardless of the basis on which the claim is made, the Contractor’s liability under such a PO, CSA, or contractfor direct damages shall be limited to the greater of $100,000 or two (2) times the dollar amount of such PO, CSA, or contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 14 of 29 Mobile Communications Services Unless otherwise specifically enumerated in the Contract, no party shall be liable to another for special, indirect, punitive, or consequential damages, including lost data or records even if the party has been advised that such damages are possible. No party shall be liable for lost profits, lost revenue, or lost institutional operating savings. The limitations of this section do not apply to the Contractor’s obligations under section 7.3. Indemnification, and section 9.5, Other Indemnifications and Credit Monitoring, of the Contract. SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY 8.1 Public Records Solely for the purpose of this section, the Department’s Contract Manager is the agency custodian of public records. If, under this Contract, the Contractor is providing services and is acting on behalf of the Department, as provided in section 119.0701, F.S., the Contractor shall: 1. Keep and maintain public records required by the Department to perform the service. 2. Upon request from the Department’s custodian of public records, provide the Department with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the Contract term and following the completion of the Contract if the Contractor does not transfer the records to the Department. 4. Upon completion of the Contract, transfer, at no cost, to the Department all public records in possession of the Contractor or keep and maintain public records required by the Department to perform the service. If the Contractor transfers all public records to the Department upon completion of the Contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Department, upon request from the Department’s custodian of public records, in a format that is compatible with the information technology systems of the Department. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 15 of 29 Mobile Communications Services 8.2 Protection of Trade Secrets or Confidential Information If the Contractor considers any portion of materials made or received in the course of performing the Contract (“contract-related materials”) to be trade secret under section 688.002 or 812.081, F.S., or any other applicable law, or otherwise confidential under Florida or federal law, the Contractor must clearly designate that portion of the materials as trade secret or otherwise confidential when submitted to the Department. The Contractor will be responsible for responding to and resolving all claims for access to contract-related materials it has designated trade secret or otherwise confidential. If the Department is served with a request for discovery of contract-related materials designated by the Contractor as trade secret or otherwise confidential, the Contractor will be responsible for filing the appropriate motion or objection in response to the request for discovery. The Department will provide materials designated trade secret or otherwise confidential if the Contractor fails to take appropriate and timely action to protect the materials designated as trade secret or otherwise confidential. The Contractor will protect, defend, indemnify, and hold harmless the Department for third-party claims, costs, fines, and attorney’s fees arising from or relating to its designation of contract-related materials as trade secret or otherwise confidential. 8.3 Document Management and Record Retention The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers, and documents that were made in relation to the Contract, including those required by Section 6.6, Cooperation with Inspector General. Contractor must retain all documents related to the Contract for five (5) years after expiration of the Contract, or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at:http://dos.myflorida.com/library-archives/records-management/general-records- schedules/. 8.4 Intellectual Property No provision of this Agreement shall be construed as vesting in the Department any control, ownership or rights in any facilities, operations or intellectual property of Contractor. The Parties agree that this Contract does not contemplate any development work, e.g., of software or any other intellectual property, for or on behalf of Customer that requires additional IP ownership rights to vest in Customer. In the event the Parties agree that the Contractor will perform custom development work for or on behalf of Customer, which development work warrants the license or assignment of additional IP rights to Customer, the Parties shall enter into a separate agreement setting forth the work to be completed, the fees to be paid, and the rights to be assigned. SECTION 9. DATA SECURITY REQUIREMENTS 9.1 Duty to Secure State Data The Contractor will implement and maintain best practices for technical and organizational controls to protect the security of State Data, including, but not limited to, keeping a secure area around any displayed or otherwise visible State Data and such data is stored and DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 16 of 29 Mobile Communications Services secured when not in use. The Contractor will be responsible for ensuring that all Persons it contracts with to maintain, store, or process State Data on its behalf will comply with all data security requirements of this section. The Contractor will also comply with any other applicable State or federal rules and regulations regarding security of information. The State will remain the owner of all State Data and any other data made available by the State to the Contractor pursuant to this Contract. Unless otherwise agreed in writing, the Contractor and its subcontractors will not perform any of the services under this Contract from outside of the United States. Notwithstanding the previous statement, services under this Contract relating to help desk services, system maintenance, and order processing review may be performed outside of the United States. Access to data that is not classified as personal information pursuant to section 501.171, F.S., or data that is not classified as confidential or exempt pursuant to any other Florida or federal law is allowed from outside the United States under this Contract, provided that the access is provided in compliance with Chapter 60GG-2, F.A.C. Except as provided above, the Contractor will not allow, through its action or inaction, any State Data to be sent by any medium, transmitted, or to be Accessed outside of the United States. The Contractor will not store any State Data outside of the United States. The Contractor shall comply with section 501.171, F.S. The Parties agree that the Contractor shall provide the notifications required by sections 501.171(3) and (4), F.S. on behalf of the Department, in accordance with section 501.171(6)(b), F.S. 9.2 State Data Access The Contractor shall retain a list of all Persons, as defined in Attachment E – Definitions and Acronyms, with Access to State Data, including a statement confirming that each Person has passed the background screening required herein. This statement shall not include the substance of the screening results, only that the Person has passed the screening. The Contractor shall follow and maintain its written security policy. The security policy or a high-level summary of the security policy subject to DMS acceptance is subject to disclosure within thirty-six (36) hours upon written demand by the Department or its designated agents or auditors and are subject to audit and screening. The security policy may be substituted with a high-level summary of the security policy. The high-level summary of the security policy is subject to DMS acceptance. The Contractor shall document and record, with respect to each instance of Access to State Data: 1. To the extent known, the identity of all individual(s) who Accessed State Data in any way, whether those individuals are authorized Persons or not; 2. The duration of the individual(s)’ Access, including the time and date at which the Access began and ended; 3. The identity, form, and extent of State Data Accessed, including, but not limited to, whether the individual Accessed partial or redacted versions of State Data, read-only versions of State Data, or editable versions of State Data; and DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 17 of 29 Mobile Communications Services 4. The nature of the Access, including whether the State Data was edited or shared with any other individual or entity during the duration of the Access, and, if so, the identity of the individual or entity. The damages that would result from the Contractor’s failure to compile, retain, and provide access to the written policy (or the aforementioned high-level summary) and information required in this subsection are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The Contractor therefore agrees to credit the Department the sum of $5,000 for each breach of this subsection. The parties acknowledge that these credits are liquidated damages, exclusive of any other right to damages, not intended to be a penalty, and solely intended to compensate for unknown and unascertainable damages. 9.3 Violations of Data Security Requirements A “Security Breach” in this Section 9 means an unauthorized Access of State Data while it is within the Contractor’s control. Good faith Access of State Data by a Person, as defined in Attachment E – Definitions and Acronyms, does not constitute a security breach, provided that the information is not used for a purpose unrelated to the furtherance of the Contract or subject to further unauthorized Access. However, unauthorized Access includes incidents where Persons with authorized Access for certain purposes otherwise gain Access for unauthorized purposes. The Contractor agrees that a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, will entitle the State to a credit commensurate with the Department and Customer’s internal staffing and administrative costs associated with managing the Security Breach or violation of Section 9.1, Duty to Secure State Data, as determined by the Department. Such credits will not preclude the State from recovering other damages it may suffer as a result of the Security Breach or violation of Section 9.1, Duty to Secure State Data. 9.4 Notification Requirements In the event of a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, or a credible allegation of a Security Breach or violation of Section 9.1, Duty to Secure State Data (as determined by the Contractor or the Department), the Contractor must notify the Department’s Contract Manager and the affected Customer as expeditiously as practicable in writing or by phone, but in all instances no later than one (1) Business Day of confirmation of Security Breach impacting the Services or credible allegation . Notification is required regardless of the number of persons or type of State Data affected or potentially affected. The notification must be clear and conspicuous and include a description of the following: 1. The incident in general terms; 2. The type of information, to the extent known or should have been known, that was subject to the violations of Section 9.1, Duty to Secure State Data, or credible allegation of Security Breach; 3. The type and number of entities and individuals who were, or potentially have been, affected by the incident, to the extent known or should have been known; and DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 18 of 29 Mobile Communications Services 4. The actions taken by the Contractor to protect the State Data from further unauthorized Access. However, the description of those actions in the notice may be general so as not to further increase the risk or severity of the Security Breach. The Contractor must also as expeditiously as practicable, but no later than seventy-two (72) hours from the time of discovery, set up a conference call with the Department’s Contract Manager. The conference call invitation must contain a brief description of the nature of the event. When possible, a thirty (30) minute notice will be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call will be scheduled. All available information about the Security Breach or suspected Security Breach must be shared on the call. The Contractor must answer all questions based on the information known at that time and answer additional questions as additional information becomes known. The Contractor must provide the Department with final documentation of the incident including all remedial actions of the Contractor. 9.5 Other Indemnifications and Credit Monitoring The Contractor shall be fully liable for the actions of all Persons, as defined in Attachment E – Definitions and Acronyms, and shall fully defend, indemnify, and hold harmless the Department, Customers, the State of Florida, its officers, directors and employees from any third-party claims, suits, actions, damages, proceedings, and costs of every name and description, including attorney’s fees, to the extent arising or resulting from a violation by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, of Section 9, Data Security, and Section 13, Background Screening and Security, resulting in the Security Breach of State Data. The Contractor shall provide credit monitoring services at its own cost for those individuals affected or potentially affected or by a Security Breach caused by the Contractor’s negligence or willful misconduct, or violation of this agreement of these sections by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, for a twelve-month period of time following the Security Breach. SECTION 10. GRATUITIES AND LOBBYING 10.1 Gratuities The Contractor will not, in connection with the Contract, directly or indirectly (1) offer, give, or agree to give anything of value to anyone as consideration for any State of Florida officer or employee’s decision, opinion, recommendation, vote, other exercise of discretion, or violation of a known legal duty, or (2) offer, give, or agree to give to anyone anything of value for the benefit of, or at the direction or request of, any State of Florida officer or employee. 10.2 Lobbying Funds provided under this Contract shall not be used to violate the provisions of sections 11.062 and 216.347, F.S. Pursuant to section 287.058(6), F.S., the Contract does not prohibit the Contractor from lobbying the executive or legislative branch concerning the scope of services, performance, term, or compensation regarding the Contract after Contract execution and during the Contract’s term. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 19 of 29 Mobile Communications Services SECTION 11. CONTRACT MONITORING 11.1 Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof as it relates to orders provided under this Contract. Coordination must be maintained by the Contractor with representatives of the Customer, the Department, or of other agencies involved in the Contract on behalf of the Department. 11.2 Performance Deficiencies and Service Level Agreements Service Level Agreements (SLAs) dictate the levels of service delivery for individual services. The parties acknowledge that these SLAs contain financial consequences, as required by section 287.058, F.S., are exclusive of any other right to damages, and are not intended to be a penalty. The Contractor therefore agrees to credit the Department consistently with the Contract, including as set forth in Attachment C - Service Level Agreements. Financial consequences that are due to a Customer after the completion of service, or exceed any payment due to the Contractor, shall be submitted by check rather than as a credit. One, multiple, or recurring violations of a SLA may be considered a breach of the Contract and may result in a suspension or cancellation of PO(s) or CSA(s) pursuant to Section 1.3.3 of the Contract. The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of PO(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of PO(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors. In addition to the processes set forth in the Contract (e.g., SLAs), if the Department determines that there is a performance deficiency that requires correction by the Contractor, then the Department will notify the Contractor in writing. The correction must be made within a timeframe specified by the Department. The Contractor must provide the Department with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Department. If the corrective action plan is unacceptable to the Department, or implementation of the plan fails to remedy the performance deficiencies, the Department will retain ten percent (10%) of the total invoice amount and may suspend or cancel PO(s) or CSA(s) or may suspend work or terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. The retainage will be withheld until the Contractor resolves the performance deficiencies. If the performance deficiencies are resolved, the Contractor may invoice the Department for the retained amount. If the Contractor fails to resolve the performance deficiencies, the retained amount will be forfeited in order to compensate the Department for the performance deficiencies and the Department may suspend or cancel PO(s) or CSA(s) or may terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. 11.3 Timely Performance The Contractor will promptly notify the Department or Customer upon becoming aware of any circumstances that may reasonably be expected to jeopardize the timely and successful completion (or delivery) of any commodity or contractual service. The DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 20 of 29 Mobile Communications Services Contractor will use commercially reasonable efforts to avoid or minimize any delays in performance and will inform the Department or Customer of the steps the Contractor is taking or will take to do so and the projected actual completion (or delivery) time. If the Contractor believes a delay in performance by the Department or Customer has caused or will cause the Contractor to be unable to perform its obligations on time, the Contractor will promptly so notify the Department or Customer and use commercially reasonable efforts to perform its obligations on time notwithstanding the Department or Customer’s delay. 11.4 Force Majeure, Notice of Delay, and No Damages for Delay The Contractor will not be responsible for delay resulting from its failure to perform if neither the fault nor the negligence of the Contractor or its employees or agents contributed to the delay and the delay is due directly to acts of God, wars, acts of public enemies, strikes, fires, floods, or other similar cause wholly beyond the Contractor’s control, or for any of the foregoing that affect subcontractors or suppliers if no alternate source of supply is available to the Contractor. In case of any delay the Contractor believes is excusable, the Contractor will notify the Department or Customer in writing of the delay or potential delay and describe the cause of the delay either (1) within ten (10) business days after the cause that creates or will create the delay first arose, if the Contractor could reasonably foresee that a delay could occur as a result, or (2) if delay is not reasonably foreseeable, within five (5) business days after the date the Contractor first had reason to believe that a delay could result. The foregoing will constitute the Contractor’s sole remedy or excuse with respect to delay. Providing notice in strict accordance with this paragraph is a condition precedent to such remedy. No claim for damages will be asserted by the Contractor. The Contractor will not be entitled to an increase in the Contract price or payment of any kind from the Department or Customer for direct, indirect, consequential, impact or other costs, expenses or damages, including but not limited to costs of acceleration or inefficiency, arising because of delay, disruption, interference, or hindrance from any cause whatsoever. If performance is suspended or delayed, in whole or in part, due to any of the causes described in this paragraph, after the causes have ceased to exist the Contractor will perform at no increased cost, unless the Department or Customer determines, in its sole discretion, that the delay will significantly impair the value of the Contract to the State of Florida or to Customers, in which case the Department or Customer may (1) accept allocated performance or deliveries from the Contractor, provided that the Contractor grants the same level of preferential treatment that it would grant to similarly situated government Customers with respect to devices, or (2) purchase from other sources (without recourse to and by the Contractor for the related costs and expenses) to replace all or part of the commodity or contractual services that are the subject of the delay, which purchases may be deducted from the Contract quantity, or (3) terminate the Contract in whole or in part. SECTION 12. CONTRACT AUDITS 12.1 Performance or Compliance Audits The Department may conduct, or cause to have conducted, either or both performance and compliance audits of the Contractor and subcontractors as determined by the Department. The Department may conduct an audit and review copies of all the Contractor’s and subcontractor’s relevant data and records that directly relate to the Contract. The Parties shall agree in writing on the scope of the inquiry, timeframe, location (if an audit is to be conducted), and other terms and conditions before work to satisfy the inquiry is commenced. To the extent necessary to verify the Contractor’s claims for DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 21 of 29 Mobile Communications Services payment under the Contract, the Contractor’s agreements or contracts with subcontractors, partners or agents of the Contractor, providing services directly under o the Contract, may be inspected by the Department upon fifteen (15) days’ written notice, during normal working hours and in accordance with the Contractor’s facility access procedures where facility access is required. Release statements from its subcontractors, partners or agents providing services directly under this Contract are not required for the Department or its designee to conduct compliance and performance audits on any of the Contractor’s contracts directly relating to the Contract. The State of Florida’s Chief Financial Officer and the Office of the Auditor General also have authority to perform audits and inspections. 12.2 Payment Audit Records of costs incurred under terms of the Contract will be maintained in accordance with Subsection 8.3, Document Management and Record Retention. Records of costs incurred will include the Contractor’s general accounting records, together with supporting documents and records of the Contractor and all subcontractors performing work related to this Contract, and all other records of the Contractor and subcontractors considered necessary by the Department, State of Florida’s Chief Financial Officer, or the Office of the Auditor General. 12.3 Document Inspection In accordance with section 216.1366, F.S., the Department is authorized to inspect the: (a) financial records, papers, and documents of Contractor that are directly related to the performance of Contract or the expenditure of state funds; and (b) programmatic records, papers, and documents of Contractor which the Department determines are necessary to monitor the performance of Contract or to ensure that the terms of the Contract are being met. Contractor shall provide such records, papers, and documents requested by the Department within ten (10) business days after the request is made. SECTION 13. BACKGROUND SCREENING AND SECURITY All Contractor employees, subcontractors and agents performing work under the Contract must comply with all security and other requirements of the Department or the Customer. 13.1 Background Screening In addition to any background screening required by the Contractor as a condition of employment, the Contractor warrants that it will have conducted a criminal background screening of, or ensure that such a screening is conducted for, each of its employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person, hereinafter referred to as “Person” or “Persons,” operating under its direction with Access to State Data or who enter either the premises or facilities where State Data is stored or accessible. Contractor is not required to conduct the aforementioned background screening of a Person if that Person does not have Access to State Data and if that Person, whenever on Customer premises or facilities, is escorted by Customer authorized personnel. The Contractor warrants that all Persons will have passed the background screening described herein before they have Access to State Data or begin performing services under the Contract. The look-back period for such background screenings shall be for a minimum of six (6) years where six (6) years of historical information is available. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 22 of 29 Mobile Communications Services The minimum background check process will include a check of the following databases through a law enforcement agency or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard: 1. Social Security Number Trace; and 2. Criminal Records (Federal, State, and County criminal felony and misdemeanor, national criminal database for all states which make such information available). The Contractor agrees that each Person will be screened as a condition prior to performing services or having Access to State Data. The Contractor is responsible for any and all costs and expenses in obtaining and maintaining the criminal background screening information for each Person described above. The Contractor will maintain documentation of the screening in the Person’s employment file or applicable Contractor system. The Contractor will abide by all applicable laws, rules, and regulations including, but not limited to, the Fair Credit Reporting Act and/ any equal opportunity laws, rules, regulations, or ordinances. 13.2 Disqualifying Offenses If at any time it is determined that a Person has a criminal misdemeanor or felony record, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last six (6) years, where six (6) years of historical information is available, from the date of the court’s determination for the crimes listed below, or their equivalent in any jurisdiction, the Contractor is required to immediately remove that Person from any position with Access to State Data or directly performing services under the Contract. The disqualifying offenses are as follows: 1. Computer related crimes 2. Information technology crimes; 3. Fraudulent practices; 4. False pretenses; 5. Fraud; 6. Credit card crimes; 7. Forgery; 8. Counterfeiting; 9. Violations involving checks or drafts; 10. Misuse of medical or personnel records; and 11. Felony theft. If the Contractor finds a Disqualifying Offense for a Person within the last six (6) years where six (6) years of historical information is available from the date of the court’s disposition, it may obtain information regarding the incident and determine whether that Person should continue providing services under the Contract or have Access to State Data. The Contractor will consider the following factors only in making the determination: i) nature and gravity of the offense, ii) the amount of time that lapsed since the offense, iii) the rehabilitation efforts of the Person, and iv) relevancy of the offense to the job duties of the Person. If the Contractor determines that the Person should be allowed Access to State Data, then Contractor shall maintain all criminal background screening information and the rationale for such Access in the Person’s employment file. The Contractor will promptly notify the Department of any determinations made pursuant to this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 23 of 29 Mobile Communications Services The Department reserves the right to require removal of any Persons from performing work on the Contract for any reason. 13.2.1 Refresh Screening Contractor will ensure that all background screening of key staff will be refreshed every five (5) years from the time initially performed for each Person during the term of the Contract. 13.2.2 Self-Disclosure The Contractor shall ensure that all key staff have a responsibility to self-report within three (3) calendar days to the Contractor any updated court disposition regarding any disqualifying offense, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The Contractor shall immediately reassess whether to disallow that Person Access to any State of Florida premises or from directly performing services under the Contract. In addition, the Contractor shall ensure that all key staff have a responsibility to self-report to the Contractor within three (3) calendar days, any arrest for any Disqualifying Offense. 13.3 Department’s Ability to Audit Screening Compliance and Inspect Locations The Department reserves the right to audit the Contractor’s background screening process upon fifteen (15) days prior written notice to the Contractor during the term of the Contract. The parties shall agree in writing on the scope of the inquiry, timeframe, location (if an audit is to be conducted), and other terms and conditions before work to satisfy the inquiry is commenced. The Department will have the right to inspect the Contractor’s working area, computer systems, and/or locations to ensure that Access to State Data is secure and that the background screening process is in compliance with the Contract and all applicable state and federal rules and regulations. SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY 14.1 Public Statements The Contractor shall not, without first notifying the Department’s Contract Manager and securing the Department’s prior written consent, make public statements or publicly disseminate any information which concern the Contract or its subject matter, including, but not limited to: 1. disclose or permit disclosure of any data or information obtained or furnished in accordance with the Contract, 2. use any statement attributable to the Department or its employees, 3. mentioning the Contract in a press release or other promotional material, or 4. otherwise linking Contractor’s name and either a description of the Contract or the name of the State, the Department or any Customer in any material published, either in print or electronically, to any entity that is not a party to Contract, except potential or actual authorized distributors, dealers, resellers, or service representative. Public statements include press releases, publicity releases, promotions, marketing materials, corporate communications, or other similar communications. If provided, the Department’s written consent shall not be construed to supersede or waive the Contract requirements imposed on the Contractor to maintain confidential information. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 24 of 29 Mobile Communications Services The Contractor will not use the State of Florida seal, name, or logo of the Department or State of Florida, or Contractor’s relationship to the Department for any purpose without the prior written consent of the Department. The Contractor may refer to the Contract as an experience citation with other customers without prior approval. The Contractor shall have the following obligations with respect to the marketing of this Contract to any Customers: 1. To use its commercially reasonable efforts to further the promotion, advertising, and marketing of services available under this Contract; and 2. To use its commercially reasonable efforts to promote the equitable utilization of this Contract to Other Eligible Users to any other cooperative purchasing contract for similar services. 14.2 Confidential Information The Contractor must maintain confidentiality of all confidential data, files, and records related to the services and commodities provided pursuant to the Contract and must comply with all applicable state and federal laws, including, but not limited to Chapter 119, F.S., and sections 381.004, 384.29, 392.65, and 456.057, F.S. The Contractor must also comply with any applicable professional standards with respect to confidentiality of information. SECTION 15. LICENSING All services shall include all required licenses for Customers to utilize the services at no additional cost to the Customer. This section does not govern Contractor or third-party software (which includes applications and enhancement software) sold separately, which are not necessary to provide the WDS, WVS, or public safety services under this Contract (as examples device operating software or device firmware). Any software (which includes applications and enhancement software) licensed separately by the Contractor or its third-party supplier to Customers for use will be governed by the written terms and conditions applicable to such software or application (e.g., End User License Agreements (EULAs)). When Customers purchase any software (which includes applications and enhancement software) licensed separately, applicable terms and conditions (e.g., EULAs will be provided to Customers and may be provided via URL or click-through at point of sale or upon login to the third-party software application. The Contract will take precedence over any and all EULA’s conflicting terms. Any provisions in applicable terms and conditions that require the Department to indemnify the Contractor are inapplicable. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 25 of 29 Mobile Communications Services SECTION 16. PERFORMANCE BOND Within thirty (30) days of Contract execution, Contractor will deliver to the Department’s Contract Manager a performance bond in the amount of $500,000 (five hundred thousand). This shall also apply to any renewal years. The bond shall name the Department as the beneficiary and will be used to guarantee satisfactory performance by the Contractor throughout the term of the Contract. 1. The performance bond shall be maintained throughout the term of the Contract. The performance bond must be issued by an acceptable surety company, as determined by the Department, and which surety must be licensed to do business in the State of Florida. The insurer or bonding company shall pay losses suffered by the State of Florida directly to the Department. 2. The Contractor and insurer or bonding company shall provide the Department prior written notice or immediate notice upon knowledge of any attempt to cancel or to make any other material change in the status, coverage, or scope of the performance bond, or of the Contractor’s failure to pay bond premiums. 3. The Department shall not be responsible for any premiums or assessments on or in relation to the performance bond. 4. The performance bond is to protect the Department and the State against any loss sustained through failure of the Contractor’s performance in accordance with the Contract. No payments shall be made to the Contractor until the performance bond is in place and approved by the Department in writing. 5. Within thirty (30) days of Contract execution, and by Contract execution anniversary each year following, the Contractor shall provide the Department with a surety bond continuation certificate or other acceptable verification that the performance bond is valid and has been renewed for an additional year. 6. The performance bond provided under this section shall be used solely to the extent necessary to satisfy the damage claims made by the State of Florida pursuant to the terms of the Contract. In no event shall the performance bond be construed as a penalty bond. 7. No sooner than two (2) years after Contract execution, if it is in the best interest of the State of Florida, as determined by the Department, the Contractor’s performance bond may be reduced for the remainder of the term. This reduction shall require an amendment to the Contract with the agreement of both parties. SECTION 17. CUSTOMER OF RECORD The Department is considered the Customer of Record for all services for the purposes of the Federal Communications Commission and Customer Proprietary Network Information. SECTION 18. SPECIFIC APPROPRIATION The following is the specific State fund from which the State will make payment under the first year of the Contract: General Appropriations Act (Florida Law) 2845 SPECIAL CATEGORIES DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 26 of 29 Mobile Communications Services CENTREX AND SUNCOM PAYMENTS FROM COMMUNICATIONS WORKING CAPITAL TRUST FUND SECTION 19. MISCELLANEOUS 19.1 Warranty of Contractor’s Ability to Perform The Contractor warrants that, to the best of its knowledge, there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Contractor’s ability to satisfy its Contract obligations. The Contractor warrants that neither it nor any affiliate is currently on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, or on any similar list maintained by any other state or the federal government. The Contractor shall notify the Department of any regulatory or legal actions filed by any federal, state, or local government entity and any other litigation that is reasonably likely to have a material adverse impact on the Contractor’s ability to perform under this Contract within thirty (30) days of the action being filed. The Contractor must notify the Department of any legal actions filed against it for a breach of a contract that is of similar size and scope to this Contract within thirty (30) days of the action being filed, unless such legal action is withdrawn or dismissed within such thirty (30) day period. Failure to notify the Department of a legal action within thirty (30) days of the action will be grounds for termination for cause of the Contract. The Contractor shall within five (5) calendar days notify the Department in writing if its ability to perform is compromised in any manner during the term of the Contract. 19.2 Subcontractors, Affiliates, Partners, Teammates, Third-Party Vendors The Contractor is fully responsible for satisfactory completion of all subcontracted work, including work by affiliates, partners, teammates, and all other third-party vendors, in accordance with the terms and conditions of the Contract. 19.3 Assignment The Contractor will not sell, assign, or transfer any of its rights, duties or obligations under the Contract without the prior written consent of the Department, which shall not be unreasonably withheld. However, the Contractor may assign its right to receive payment under the Contract without the Department’s consent upon written notice to the Department, with documentation supplied to the Department as required. In the event of any permitted assignment, the Contractor remains secondarily liable for performance of the Contract, unless such responsibility is waived by the Department in writing. The Department may assign the Contract with prior written notice to the Contractor. 19.4 Independent Contractor The Contractor is an independent contractor. The Contractor and its employees, agents, representatives, and subcontractors, affiliates, partners, teammates, and all other third-party vendors are not employees or agents of the Department and are not entitled to the benefits of State of Florida employees. The Department will not be bound by any acts or DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 27 of 29 Mobile Communications Services conduct of the Contractor or its employees, agents, representatives, or subcontractors, affiliates, partners, teammates, and all other third-party vendors. 19.5 Risk of Loss Matters of inspection and approval are addressed in section 215.422, F.S. Until acceptance, risk of loss or damage will remain with the Contractor. The Contractor will be responsible for filing, processing, and collecting all damage claims. To assist the Contractor with damage claims, the Customer will: record any evidence of visible damage on all copies of the delivering carrier’s Bill of Lading; report damages to the carrier and the Contractor; and provide the Contractor with a copy of the carrier’s Bill of Lading and damage inspection report. When a Customer or the Department rejects a commodity at Contractor’s expense, it may be returned within thirty (30) days of receipt, and the risk of loss will remain with the Contractor. For Contractor-installed in-building infrastructure owned by the Contractor (e.g., bidirectional amplifiers, including antennas and power), Contractor will remove the commodity (except for cabling) from the premises within thirty (30) days, after notification of rejection, removal fees may be applicable, and the risk of loss will remain with the Contractor. For Contractor-installed in-building infrastructure, commodities not removed by the Contractor within thirty (30) days of receipt of notification will be deemed abandoned by the Contractor, and the Customer or the Department will have the right to dispose of it as its own property. Contractor will reimburse the Customer or the Department for costs and expenses incurred in storing or effecting removal or disposition of rejected commodities 19.6 Safety Standards Performance of the Contract for all commodities or contractual services must comply with applicable requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements. 19.7 Ombudsman A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this office are found in section 215.422, F.S., which include disseminating information relative to prompt payment and assisting contractors in receiving their payments in a timely manner from a Customer. The Vendor Ombudsman may be contacted at (850) 413-5516. 19.8 Time is of the Essence Time is of the essence regarding each and every obligation of the Contractor. Each obligation is deemed material, and a breach of any such obligation (including a breach resulting from untimely performance) is a material breach. 19.9 Waiver The delay or failure by the Department or Customer to exercise or enforce any rights under the Contract will not constitute waiver of such rights. 19.10 Modification and Severability With the exception of the process described in Section 5.2, Change Requests, this Contract may only be modified by a written agreement signed by the Department and the Contractor. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 28 of 29 Mobile Communications Services Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. SIGNATURE PAGE IMMEDIATELY FOLLOWS DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Contract No.: DMS-19/20-006C Page 1 of 2 Attachment A: Definitions and Acronyms 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Contract No.: DMS-19/20-006C Attachment A – Definitions and Acronyms All personal pronouns used in the Contract, whether used in the masculine, feminine, or gender-neutral, shall include all other genders; the singular shall include the plural; and the plural shall include the singular. The following definitions and acronyms apply to the Contract in addition to the definitions in Chapter 287, Florida Statutes (F.S.), and Rule Chapter 60FF-1, Florida Administrative Code (F.A.C.). In the event of a conflict, the definitions provided in this document will prevail. Access When capitalized, this means review, inspect, transmit, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any State Data, regardless of type, form, or nature of storage; Access to a computer system or network includes local and remote access. Business Days Monday, Tuesday, Wednesday, Thursday, and Friday, excluding weekends and State paid holidays as set forth in section 110.117, F.S. Contractor The Responsive and Responsible Respondent awarded this Contract pursuant to ITN DMS-19/20-006. This definition supersedes the definition in section 287.012(7), F.S. CPNI Customer Proprietary Network Information. The definition of CPNI is the Title 47 U.S. Code § 222(h) (2019) definition. CRR Cost Recovery Rate. The Department’s monthly cost recovery charge applied to Customer invoices. CSAB Communications Service Authorization and Billing system. https://portal.suncom.myflorida.com/start/#/login Customers The entities that are provided services under this Contract, including State agencies, which are required to use the SUNCOM Network, and other entities authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. End-user The individual that utilizes the device that consumes the resources defined by the monthly plan. The End-user’s employer is the Customer. EUPL End User Price List HA/HR Highly-available and Highly-reliable. Systems, services, and implementations designed to eliminate planned downtime and prevent unplanned downtime; methods utilize specific hardware, software, and processes; typically implemented in mission critical services. IP Internet Protocol IPsec An Internet Engineering Task Force standard. Text from RFC 4301 - IPsec creates a boundary, between unprotected and protected interfaces, for a host or a network. Traffic traversing the boundary is subject to the access controls specified by the user or administrator responsible for the IPsec configuration. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Attachment A – Definitions and Acronyms Contract No.: DMS-19/20-006C Page 2 of 2 Attachment A: Definitions and Acronyms IPsec Tunnel Tunnels are a design technique utilized by telecommunications service providers to manage traffic. IPsec tunnels are used to create closed user groups to enforce segregation of traffic. IPsec tunnels are a specific type of tunnel which provides security services for IP packets through encryption, authentication, and protection against replay. MFN MyFloridaNet OEU Other Eligible Users. The entities provided services under this Contract that are not State agencies and are not required to use the SUNCOM Network but are otherwise authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. These include, but are not limited to, political subdivisions of the State, including counties, municipalities, school districts, and water management districts. Also included are, private nonprofit elementary and secondary schools conditioned upon certain requirements, universities, libraries of community colleges, and nonprofit corporations. Person When capitalized in Sections 9 and 13 of the Final Contract, this means the Contractor’s employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person operating under the Contractor’s direction with Access to State Data or who enters either the premises or facilities where State Data is stored or accessible. Reply A formal response to ITN No. DMS-19/20-006. Respondent An entity that submitted a Reply to ITN No. DMS-19/20-006. SLA Service Level Agreement SLA Clock Service Level Agreement Clock. The SLA clock refers to how a deliverable will be measured in terms of time for completion as stated in the particular SLA. SNMP Simple Network Management Protocol State The State of Florida State Data All documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received by the Contractor in its performance under this Contract. Subcontractor A third party performing work under the Contract at the direction of the Contractor, including affiliates, partners, teammates, and all other third-party vendors. VPN Concentrator Virtual Private Network Concentrator. A device, or collection of devices, built to manage secure connections within or between infrastructures. VRF Virtual Routing and Forwarding WDS Wireless Data Service WVS Wireless Voice Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 1 of 66 Attachment A: Statement of Work Mobile Communication Services Best and Final Offer ATTACHMENT A – STATEMENT OF WORK FOR MOBILE COMMUNICATION SERVICES ITN NO: DMS-19/20-006 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 66 Attachment A: Statement of Work Mobile Communication Services Table of Contents 1. Statement of Work Introduction ...................................................................................... 6 1.1 Mobile Communication Services Portfolio ...................................................................... 6 1.2 MCS Objectives .............................................................................................................. 7 1.3 MyFloridaNet .................................................................................................................. 7 1.4 End User Price Lists and Vendor’s Device List .............................................................. 7 1.5 Evolving Technology .................................................................................................... 11 2. Contractor Staffing ....................................................................................................... 14 2.1 Staffing Responsibilities ............................................................................................... 15 2.2 Key Staff Position - Account Manager .......................................................................... 18 2.3 Key Staff Position - Project Manager ............................................................................ 19 2.4 Key Staff Position - Business Operations Manager ...................................................... 19 2.5 Key Staff Position - Engineering and Design Manager ................................................ 20 2.6 Key Staff Position - Operations and Security Manager ................................................ 20 2.7 Customer Support Team .............................................................................................. 21 3. Services and Devices for Mobile Communication Services ......................................... 22 3.1 Wireless Voice Services ............................................................................................... 22 3.2 Wireless Data Service .................................................................................................. 22 3.3 Wireless Data Service - IP Addresses .......................................................................... 23 3.4 Wireless Data Service – Access Circuit ....................................................................... 23 3.5 Wireless Data Service - Closed User Groups .............................................................. 25 3.6 Wireless Data Service – Network-to-Network Interface Design ................................... 26 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 67 Attachment A: Statement of Work Mobile Communication Services 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet ......................................... 36 3.8 Wireless Data Service – Traffic Directly to the Internet ................................................ 37 3.9 Wireless Data Service - Test Plan ................................................................................ 39 3.10 State of Florida Coverage ............................................................................................. 39 3.11 Roaming ....................................................................................................................... 40 3.12 Security ......................................................................................................................... 40 3.13 Reviews of the Contractor’s Service ............................................................................. 43 3.14 Emergency Services ..................................................................................................... 44 3.15 Contractor’s Service Delivery Costs ............................................................................. 45 3.16 Highly Available and Highly Reliable Design Characteristics ....................................... 46 3.17 Reports, Updates, and Notifications Requirements ...................................................... 47 3.18 Service Level Agreement Operational Process ............................................................ 48 3.19 Customer Support ........................................................................................................ 52 3.20 Contractor’s MCS Portal ............................................................................................... 57 3.21 Devices ......................................................................................................................... 60 3.22 Cooperation with Other Contractors ............................................................................. 62 3.23 Customer Migration ...................................................................................................... 62 3.24 Transition for Future Iterations of this Service .............................................................. 64 3.25 Contractor Meetings with DMS ..................................................................................... 66 3.26 Project Management .................................................................................................... 68 3.27 Project Management - Services Infrastructure Checklist .............................................. 72 4. Public Safety Service Plans and Devices ..................................................................... 74 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 67 Attachment A: Statement of Work Mobile Communication Services 4.1 Deployable Technologies ............................................................................................. 74 4.2 Local Control ................................................................................................................ 77 4.3 Local control portal ....................................................................................................... 77 4.4 Public Safety Standards ............................................................................................... 80 4.5 Demonstration Devices ................................................................................................ 81 4.6 Public Safety Customer Support .................................................................................. 81 4.7 Public Safety Reporting ................................................................................................ 83 4.8 Public Safety Marketing ................................................................................................ 84 5. Business Operations .................................................................................................... 96 5.1 General Description of the SUNCOM Business Model ................................................. 96 5.2 Communications Service Authorization and Billing Transaction Flowchart .................. 96 5.3 Communications Service Authorization and Billing – Official Record ........................... 99 5.4 Communications Service Authorization and Billing - Interface with Contractor ............ 99 5.5 Communications Service Authorization and Billing Service Catalog .......................... 100 5.6 Taxes and Government Sanctioned Fees .................................................................. 100 5.7 User Access Privileges for the Contractor .................................................................. 101 5.8 Work Orders ............................................................................................................... 101 5.9 Inventory ..................................................................................................................... 102 5.10 Invoicing Requirements .............................................................................................. 102 5.11 Electronic Substantiating Detail File ........................................................................... 102 5.12 Audit of Contractor Invoices ....................................................................................... 103 5.13 Mandatory Interface with the Contractor .................................................................... 103 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 67 Attachment A: Statement of Work Mobile Communication Services 5.14 Properly Authorized Work Orders ............................................................................... 103 5.15 General Billing Requirements ..................................................................................... 103 5.16 Billing Start ................................................................................................................. 103 6. Direct Ordering and Billing .......................................................................................... 104 6.1 Services and Devices Sold to Direct-Billed Customers .............................................. 104 6.2 Cost Recovery Rate ................................................................................................... 104 6.3 Contract Association on Direct-Billed Accounts ......................................................... 105 6.4 Monthly Reporting of Direct-Billed Accounts .............................................................. 105 6.5 Quarterly Reporting of Direct-Billed Accounts ............................................................ 106 6.6 Customers Liability ..................................................................................................... 106 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 67 Attachment A: Statement of Work Mobile Communication Services 1. Statement of Work Introduction This Attachment A – Statement of Work (SOW) describes cellular voice and data services, secure access to MyFloridaNet (cellular data-only devices), and other related telecommunication services, cellular phones, associated devices, accessories, and features, collectively referred to herein as Mobile Communication Services (MCS). All requirements contained in this SOW are Contract requirements. Deliverables and associated financial consequences (hereinafter referred to as “Service Level Agreements” or “SLAs”) are specified on Attachment C – Service Level Agreements. 1.1 Mobile Communication Services Portfolio Mobile Communication Services are described below as well as in the public safety services in Section 4. 1.1.1 Wireless Voice Services (WVS), includes plans and cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices (cellular voice) and to traditional phones on the Public Switched Telephone Network (PSTN). This set of services also provides broadband access for email, internet browsing, texting, and numerous applications. 1.1.2. Wireless Data Services (WDS), includes a similar set of broadband services and devices as WVS but does not provide cellular voice and does not include PSTN voice connectivity. This set of services can provide secure data access into MyFloridaNet (for additional information, see Section 1.4, MyFloridaNet, below). Both sets of services include broadband data service plans governing the Customer’s monthly allotment for broadband access. 1.1.3 Web portals for both WVS and WDS. Customers utilize the DMS Communications Service and Billing system (CSAB) to review all MCS offerings, which are found on the End User Price List (EUPL). Orders are either placed directly via MyFloridaMarketPlace (MFMP), CSAB, or direct with the Contractor. For additional information regarding the EUPL, see Section 5, Business Operations. 1.1.4. Accessories include, but are not limited to, antennas, phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 1.1.5. Equipment includes, but is not limited to, smartphones, basic phones, air cards, hot spots, tablets, and public safety wearables (within the optional subsection on Public Safety Service Plans and Devices). Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.2 MCS Objectives In accordance with the Department’s objectives for MCS, the Contractor shall provide: 1. Services and devices that keep pace with rapidly evolving technologies and related service plans. 2. A range of rate plans with a wide variety of up-to-date features. 3. Customer support services, including the Contractor’s MCS portal and superior staffing, with the best possible customer service. 4. Clearly articulated adoption of standards and designs in this SOW. 5. Complete and timely reporting on services to the Department and Customers. 6. Service strength with as much 4G/4G LTE or better service coverage as possible. 7. Highly-Available, Highly-Reliable (HA/HR) infrastructures. 8. Support for devices and software systems from different manufacturers. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.3 MyFloridaNet MyFloridaNet (MFN) is the State’s Multiprotocol Label Switching data network. MFN allows State agencies and other authorized users to communicate with each other. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/data_services/myfloridanet_2 No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 1.4 End User Price Lists and Vendor’s Device List This subsection applies to both WVS and WDS. 1.4.1 EUPL and Vendor’s Device List The format of the EUPL and Vendor’s Device List must be approved by the Department. The Contractor must have one (1) EUPL and one (1) Vendor’s Device List that incorporate all offerings. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 67 Attachment A: Statement of Work Mobile Communication Services The Vendor’s Device List should include all proposed devices, including, at a minimum, cellular phones, smartphones, tablets, broadband access devices (data-only), cellular mobile broadband devices (support for internet access), devices supporting secure access to MFN, and accessories. Devices may be shown with a variety of packages, with detailed pricing, and descriptions of associated services, devices and/or features. Any services, devices, and/or features provided at no cost should be identified as $0.00. Vendor’s Device List may also include Public Safety wearables and other Public Safety wireless enabled devices. All devices shall include an AC charger at no additional cost, however additional or replacement AC chargers may be offered with a cost associated. Contractor’s may offer a price discount if a chargeable device is sold without an AC charger included. For all items listed below, the Vendor’s Device List should include: manufacturer and model, vendor’s identification number (SKU), vendor’s commercially advertised retail price as of the date the EUPL is submitted to the Department, State purchase price, and any promotional pricing, as well as the following device-specific information: 1. Smartphones a. Operating system, camera, removable memory (if available), hearing aid compatibility, mode, and other features. b. At least one (1) unlocked iPhone and one (1) unlocked Android smartphone. 2. Air Cards, USBs, and hotspots a. Mode, compatibility with 4G LTE, compatibility with 5G, compatibility with Apple Operating Systems (iOS, Mac OS), compatibility with Microsoft Operating systems (Windows), external antenna, and other features. 3. Tablets a. Operating system, camera, removable memory (if available), and other features. 4. Basic Phones. a. At least one (1) basic phone that is available to Customers at no charge, other than the cost of the purchased service plan. 5. Accessories a. May include phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 6. Public Safety Wearables a. Contractor’s EUPL should state service prices as monthly recurring charges (MRC) or non-recurring charges (NRC). The EUPL should include, as applicable, the following information for provided services and devices, at a minimum: 1. Non-pooled Plans a. Pricing and details of all non-pooled plans, which may include: i. Voice per minute rate plans: usage based, limited ii. Unlimited plans: voice; voice and text; voice, text, and data; voice, data, messaging, and hotspot iii. Messaging plans: limited and unlimited Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 67 Attachment A: Statement of Work Mobile Communication Services iv. Data only device plans: per megabyte data plan, data plan with tethering, data plan without tethering, and unlimited data b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs, including the number of messages (SMS/MMS), minutes (anytime, nights, or weekends), data limits, and included features, such as call waiting. i. Detail how airtime and other measured usage are billed; for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, unanswered outgoing calls incurring airtime. ii. Description of billing for calls directly dialing or receiving from the same carrier. iii. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. iv. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 2. Pooled Plans a. Pricing and details of all pooled plans, which may include: i. Description of tiers, including the number of minutes included in the plans. b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Describe: i. how the minutes are aggregated and credits are applied; ii. how a Customer can have more than one pool; iii. rollover minutes; iv. pool limitations, e.g., limits to the number of users; and v. included features, such as call waiting. 3. Push-to-Talk a. Pricing and details of all push-to-talk plans, which may include: i. Standalone push-to-talk and add-on push-to-talk plans. ii. Relevant unit pricing including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. iii. Description of services included in the monthly recurring costs and included features 1. Detail how measured usage is billed, for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, or unanswered outgoing calls incurring airtime. 2. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 67 Attachment A: Statement of Work Mobile Communication Services 3. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 4. Machine-to-Machine a. Pricing and details of all machine-to-machine and internet of things service plans which may include: i. Description of tiers, including the usage caps of each tier. One (1) MB to twenty (20) GB requested, at minimum. b. Relevant unit pricing, including price per minute, variation of price per MB for nights and weekends, and monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs and included features. i. Detail how measured usage is billed. ii. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 5. Discounts a. All proposed discounts off accessories and devices. b. State what published price the discount percentage applies to (MSRP, vendor published catalog, etc.). i. Describe any additional proposed discounts, such as 100% discount off activation fees. ii. Specific pricing for devices should be listed in the Vendor's Device List. 6. Additional Features, Fees, and Other Items a. The EUPL may describe and detail any additional offerings that are contemplated within the SOW. i. These may include chargeable features, such as robo-call blocking, mobile device management, etc. ii. The EUPL may also include tiered pricing. b. There will be no activation fees for services and devices purchased off the Contract. c. There are no termination fees for services purchased off of the Contract. d. Rate plans shall be month to month, unless otherwise agreed in writing by the DMS Contract Manager. e. In the event that a rate plan includes a device subsidy and the Customer terminates services early, the Contractor may bill the Customer for the unpaid portion of the subsidized amount on the Customer’s invoice. For example, a device is offered at discounted price if purchased with a twenty-four (24) month rate plan. In the event a Customer purchases a subsidized device and the Customer terminates services early, or moves to a lesser price plan or disconnects the devices from the Contractor’s network within twenty-four (24) months of the device activation, the Contractor may bill the Customer for the unpaid portion of the subsidized amount of the device. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 67 Attachment A: Statement of Work Mobile Communication Services 1.4.2 Update Process to EUPL Given the fast pace of technological progress, DMS anticipates that plans and devices will improve and undergo alterations, within the scope of the Contract, over the term of the Contract. Changes in service plans, features, devices, or technology offered by the Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. Some updates may be accomplished via the change request process described in Section 5.2, Change Request, of the Contract; however, at DMS’s sole discretion, updates may require a Contract amendment. Contractor-Requested Updates. The Contractor may request updates to its EUPL and Vendor’s Device List throughout the Contract term. Such requests must be emailed to the DMS Contract Manager for review and approval. DMS has absolute discretion to approve or deny Contractor- requested updates. The Contractor shall not offer Customers changes in plans, features, devices, or technology prior to obtaining DMS’s written approval. The Contractor shall not offer any updated prices or rate structures until changes have been approved by DMS and DMS has published an updated EUPL. When requested by DMS, the Contractor shall provide documentation on the requested update, including, but not limited to, market research and service and device specifications. DMS may review the information from the Contractor and any other source. DMS will not approve an update request until and unless the criteria below is met to its satisfaction. However, DMS reserves the right to deny an update request even if all of the criteria are met. The Contractor shall: 1. Substantially demonstrate the combined pricing is competitive to market rates offered under state government contracts similar in size, scope and terms, specifically that it is equal to or less than combined pricing for similar offerings in the State of Texas, State of California, and State of New York and excluding rates for commercial contracts; 2. Fully demonstrate the pricing is related to and is in line with currently offered pricing for similar services and equipment within the EUPL and/or the Vendor’s Device List; and 3. Fully demonstrate the proposed pricing is in accordance with Contract Section 3.2.2, Preferred Pricing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.5 Evolving Technology This section is applicable to all services and equipment, including devices. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall ensure delivery of services and devices that keep pace with rapidly evolving technologies and related service plans. The Vendor’s Device List and EUPL must be kept up-to- date, in accordance with the process detailed within SOW Subsection 1.5, End User Price Lists and Vendor’s Device List, offering the latest generation of devices and related service plans. The Contractor’s IP infrastructure must provide evolving technologies and offer Customers the latest generation of telecommunications infrastructure and devices. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure delivery of services and devices that keep pace with rapidly evolving technology and related service plans. b. Describe the Respondent's commitment and plan to offer the latest generation of installed infrastructure supporting MCS (the Respondent's IP infrastructure). Verizon’s Evolving Technology Verizon acknowledges the importance of ensuring delivery of services and devices that keep pace with rapidly evolving technologies and related service plans for customers purchasing under the State of Florida contract for Mobile Communication Services. In order to achieve this end, your Government Account Manager will keep DMS’s authorized POC abreast of developments made possible through technological advancements as they become commercially available. As new technology becomes commercially available, DMS may add new plans, features and equipment that take advantage of the technology’s functionality. If new equipment is needed, then the State may order new equipment in accordance with the terms and conditions for equipment upgrades as outlined in your overarching contract. Please note that the purchase of new equipment may require an extension of applicable line terms. Verizon acknowledges the requirements for updating Vendor’s Device List and EUPL as detailed within SOW Subsection 1.5, End User Price Lists and Vendor’s Device List. In order to ensure that we are offering the latest generation of devices and related service plans to DMS, Verizon can provide DMS with Quarterly Business Reviews (QBRs). These QBRs include, but are not limited to: a review of your recent account activity; cost saving opportunities and account optimization strategies; a discussion of new technologies, products and services; and any other items that you would like to discuss with us. From time-to-time your Government Account Manager may present new products, services, and offers outside of the QBR. Our Commitment to the Verizon Wireless Network Network leadership is the central element of our strategy, and we are continually investing in our network to extend our leadership. Since 2000, we have invested more than $145 billion nationwide to build and enhance our wireless network, and continue to make significant network-related capital investments, including spectrum acquisitions. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 67 Attachment A: Statement of Work Mobile Communication Services We’ve deployed multiple LTE Advanced features on our network that already contribute to our unparalleled, award-winning network performance; and we’ve led the charge in harnessing unlicensed spectrum with our work on LTE-Unlicensed (LTE-U) (precursor to License Assisted Access [LAA]) and Citizens Band Radio Service (CBRS) @ 3.5 GHz. By design and with consistent investment over time, we are in a great position to continue to meet the needs of our customers with the nation’s most reliable network, and to extend our lead over the competition. We are focusing our capital spending on adding capacity and density to our 4G LTE network while also building our next generation 5G network. We are densifying our network by utilizing small cell technology, in-building solutions and distributed antenna systems. Network densification enables us to add capacity to address increasing mobile video consumption and the growing demand for Internet of Things (IoT) products and services on our 4G LTE and 5G networks. Our thoughtful technology choices, well-rounded spectrum assets and excellence in execution position us for continued 4G distinction and 5G leadership. Verizon has multiple network-related projects underway or planned for the near future. 5G Technology Verizon is here. 5G will deliver enhanced fixed and mobile broadband, low-latency services and massive scale for IoT, which will transform all industries. 5G won’t be a wireless “evolution,” with better speeds and feeds, but a true revolution changing the way we work and interact: This means more connected services and devices, and higher broadband capacity that can benefit our entire society. We started with America’s most reliable network. Now, we’re providing 5G Nationwide coverage for more than 200+ million people in 1,800+ cities. And, we have expanded our 5G Ultra Wideband, the fastest in the world*, to select areas of 57 cities. • 5G Ultra Wideband uses the high-band, ultra-wide millimeter wave spectrum to deliver 5G. These ultrafast speeds and reduced lag time (latency) can enable advancements in technology such as augmented and virtual reality, autonomous cars, connected cities and more. • 5G Nationwide uses low-band spectrum enabled by dynamic spectrum sharing (DSS), which allows customers with 5G-enabled devices to use the high- frequency millimeter spectrum 5G Ultra Wideband network where it is available and fall back on the low-frequency 5G Nationwide network where it is not available. With these 5G technologies, our network has the power to deliver on eight capabilities, or currencies: Peak data rates, mobile data volumes, mobility, number connected devices, energy efficiency, service deployment, reduced latency and improved reliability. Initially, customers should expect our 5G Nationwide network to perform similarly to our award winning 4G LTE network. Performance and coverage will continue to grow over time. *Global claim from May 2020, based on Opensignal independent analysis of mobile measurements recorded during the period January 31 – April 30, 2020. © 2020 Opensignal Limited Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 67 Attachment A: Statement of Work Mobile Communication Services For Verizon, there are four critically important foundational elements that underpin the construction of our 5G network: Optical fiber, abundant Radio Frequency spectrum, Software-Defined Networks (SDN) and mobile-edge computing (MEC). • Fiber: We are reinventing our network architecture around a common fiber platform that will support both our wireless and wireline businesses. • Spectrum: In addition to our low and mid-band spectrum, we have spectrum licenses in the 28 and 39 Gigahertz (GHz) band, collectively called millimeter- wave spectrum, which is being used for our 5G-technology deployment. • Software-Defined Networks (SDN): As organizations strive to stay ahead of the competition in an increasingly digital economy, we’ve expanded our offerings to help them accelerate their digital transformation to support future 5G capabilities. Verizon’s Virtual Network Services will support 5G devices on software-defined wide area network (SD-WAN) platforms, making it easier to manage network traffic and application performance across a wide area network on both public and private networks. An extension of SDN is network slicing, the ability to partition the network into varying service levels of performance and offerings. • Mobile Edge Compute (MEC): We will use multi-access edge computing to move intelligence to the edge of the network, to minimize latency, and to maximize network efficiency. We will also build in privacy measures that understand data context, including location. Verizon's network legacy is rooted in being the first to deliver to customers the next- generation of wireless technology, nationwide, before any other carrier. • On October 1, 2018, we launched the first commercial 5G network – our 5G Home Internet service for consumers – in parts of four cities on our 5G Ultra Wideband network; additional cities continue to be added • In 2019, Verizon focused on dense, downtown areas and public spaces, and then rapidly expanded 5G availability • Through October 2020, Verizon has launched our 5G Ultra Wideband mobile network in select areas of 57 cities as well as parts of 43 stadiums and arenas and 7 airports, with a goal of 60 cities by the end of 2020 • On October 13, 2020, Verizon launched its 5G Nationwide network enabled by DSS in 1,800+ cities With 5G, we will continue to drive innovation across the technology landscape to bring new solutions to market for our customers. Your Government Account Manager can provide additional network roadmap information through an Executive Briefing. 2. Contractor Staffing This section is applicable to all services. The terms “Contractor staff” and “staff” include all staff employed by the Contractor providing services under the Contract and by its subcontractors providing services under the Contract. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall provide sufficient, qualified staff to oversee and carry out the services of this Contract. The Contractor shall designate individuals in its organization to be contacts for DMS and its Customers in accordance with the following subsections. 2.1 Staffing Responsibilities 1. The Contractor staffing responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous, and professional manner. 2.The Contractor shall provide a sufficient number of Contractor staff to handle the workload projected for the start of the Contract and shall be scalable and flexible so staffing can be adapted as needed. 3.The Contractor shall devote the staffing time and resources necessary to successfully manage the Contract and provide the ongoing services, including having sufficient staff available for telephonic, email, and on-site consultations. 4. The Contractor shall provide each of its staff members orientation and training on all components of the Contract prior to allowing the staff member to work on any component of the Contract. The Contractor shall provide the DMS Contract Manager with documentation of this training upon request. 5.Key Staff. a.The Contractor shall initially fill all key staff positions and keep the key staff positions filled throughout the term of the Contract. Key staff positions will be filled within sixty (60) days from Contract execution. Attachment C, SLA- A1(a). b.The Contractor will only fill key staff positions with persons that fulfill the minimum job qualifications in accordance with this Section 2, Contractor Staffing. c.DMS reserves the right to review candidates being considered by the Contractor for a key staff position described in this Contract. d.DMS reserves the right to require the replacement of any staff who serve in a key staff position or as part of the Customer Support Team, and the Contractor shall remove such staff no later than ninety (90) calendar days’ from the date of DMS’s notice to the Contractor. e. Waiver. The Contractor may request a waiver of SLA-A1(b) from the DMS Contract Manager if it believes it has good cause to not fill a key staff position within the required timeframe. DMS will review any such requests on a case- by-case basis and respond within a reasonable timeframe. Determination of all waiver requests are at the sole discretion of DMS. SLA-A1(b) will be on hold while the Department is reviewing a request for waiver. f. Vacancy. i.It is understood and agreed that from time to time a vacancy may occur in key staff positions. For purposes of this Contract, a vacancy occurs when: the position is not initially filled; the position is not filled due to a resignation, retirement, termination, or reassignment; or the position is Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 67 Attachment A: Statement of Work Mobile Communication Services filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when: an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition, such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications until this position is filled. However, a temporary assignment will not suspend any Contractor Staffing SLAs. Key staff positions will be filled within one hundred and twenty (120) days of vacancy or within the timeframe established by the Department after a waiver of the one hundred and twenty (120)day requirement. Attachment C, SLA-A1(b). ii. The Contractor shall notify DMS of all vacancies of key staff positions within fourteen (14) days of the vacancy. Attachment C, SLA-A1(c). 6. Staffing Organization Chart. The Contractor shall develop a Staffing Organizational Chart to be implemented throughout the Contract term. Attachment C, SLA-A2. The chart will include all staff resources assigned to all components of the Contract to be approved by DMS. The final Staffing Organizational Chart must contain names, titles, and number of staff (full-time and part-time) proposed to support the Contract. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff and the percentage of time each staff person will devote to the Contract. 7. Staffing Deficiencies. The Contractor is required to provide sufficient, competent, and capable staff to provide complete and timely services as required by the Contract. In the event DMS determines the Contractor has a staff deficiency, it will notify the Contractor in writing. A staff deficiency will include, at the Department’s discretion, insufficient number of staff, or insufficient level of competency in staff, to provide complete and timely services under this Contract. A staffing deficiency will also include the retention of staff thirty (30) days past a Department Contract Manager’s requirement to remove that staff member. The Contractor must remedy the identified staffing deficiencies by adding or replacing staff as reasonably required by the Department. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed, and highly qualified staff and the recruitment process for staff that will be assigned to the Contract; c. Respondent’s orientation and training for Respondent’s staff assigned to the Contract; Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 67 Attachment A: Statement of Work Mobile Communication Services d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract. Verizon’s Florida Government Support Since 2004, Verizon has used a dedicated government sales and support model for all government sales in the state of Florida. The team is solely dedicated to state and local government and specifically trained in government contracting, ethics and compliance. This team provides local frontline sales and support to public safety, state, and local government as well as local EOC support during times of crisis. Today the team consists of over 40 employees living in Florida with a combined 240 years of experience supporting the State of Florida Department of Management Services Wireless Contracts with Verizon. Structure: Managing Partners (MP) are responsible for teams that are geographically dispersed between North, Central and South Florida. Each MP team consists of Government Major Account Managers (GMAM) and Senior Managers (SM) reporting directly to the MP while a team of Government Business Account Managers (GBAM) report directly to the Senior Manager with a dotted line to the MP. In addition, there are Government Business Account Specialists (GBAS) dedicated to each MP team for customer and team support. Additional support for the MP teams is provided by a team of Government Solutions Architects (GSA) that are geographically assigned to support the local teams, Global Enterprise Advisors dedicated to supporting billing and escalations issues within our larger accounts, Coordinator Business Operations (CBO) supporting the operations aspects of our current contract and a Client Partner (CP) which functions as the account and contract manager. Current Head Count • Managing Partners- 2 • Senior Managers-3 • Client Partner-1 • CBO-1 • GMAM-10 • GBAM-13 • GBAS-5 • GSA-4 • GEA-3 Verizon must retain discretion and control over assignment of account management, customer support or other such Verizon personnel. Our prospective employees are investigated and reviewed to determine whether they merit employment at the positions for which they applied. All such information remains confidential and shared with third parties only on a need to know basis. Our employees are covered by the Verizon Code of Conduct, which can be provided for your review upon request. At any time, you may provide feedback to us regarding the skills, qualifications and performance of any member of the account management team. We will make every effort to notify you of any changes in your account team. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 67 Attachment A: Statement of Work Mobile Communication Services In the event of any change to any member of your account management team, we will work with DMS towards achieving a smooth transition. Additional account support procedures are available in the event of personnel change. In addition, you can use escalation procedures as well as the cross-trained skills and experience of many account support personnel. We may review any recommendations from you, as allowed by law, that will assist us in placing a Client Partner or Account Manager with the appropriate skills to support your account initiatives. Although our goal is continuity of the Verizon account team, we cannot guarantee that changes in personnel and staffing assignments will not occur during the term of your contract. The structuring of the Business and Government Customer Operations organization enables all members of the Business and Government Customer Operations organization to be cross-trained on all accounts with the goal of each customer receiving the same comprehensive professional customer service. 2.2 Key Staff Position - Account Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS during the Contract term, including renewals. This is a required key staff position The Contractor is required to provide a full-time Account Manager for all services under the Contract. The Account Manager will be the senior manager and primary contact with responsibility for all day-to-day MCS issues, including, but not limited to, coordination and resolution of all MCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year. The Account Manager is required to participate in the various workgroups to accomplish services available under MCS. The Account Manager shall possess the following minimum qualifications or equivalent experience: 1. A minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. A knowledge of government business practices, including State practices and practices of Customers. 3. At least three (3) years’ work experience in the telecommunications industry. 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 67 Attachment A: Statement of Work Mobile Communication Services If the Contractor is providing Public Safety Services, the Account Manager must have experience in the Public Safety proposed services. 2.3 Key Staff Position - Project Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager. This is a required key staff position that must remain filled until the Contractor completes, and the Department accepts, the project closure documentation required by Statement of Work section 3.26.4. The Project Manager shall oversee and take on the responsibility for the success of all projects. This individual will be the point of contact to coordinate all implementation and migration with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager is required to participate in the various workgroups to accomplish services available under MCS. The Project Manager shall possess the following minimum qualifications or equivalent experience: 1. The ability to be responsible for every aspect of all projects related to this Contract. 2. The ability to lead and direct teams to deliver projects within the constraints of schedule, budget, and resources. 3. Demonstrated knowledge and experience to appropriately apply a project management methodology to projects. 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. A current project management certification from the Project Management Institute, Scrum Master Certification from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS, or at least two (2) years of equivalent work experience in lieu of a current project management certification. 2.4 Key Staff Position - Business Operations Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager. This is a required key staff position. The Business Operations Manager shall oversee business operations, including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 67 Attachment A: Statement of Work Mobile Communication Services The Business Operations Manager is required to participate in the various workgroups to accomplish services available under MCS. The Business Operations Manager shall possess the following minimum qualifications or equivalent experience: 1. A minimum of three (3) years’ experience working with government clients. 2. Knowledge of government business practices, including State practices and practices of Customers. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. 2.5 Key Staff Position - Engineering and Design Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager. This is a required key staff position. The Engineering and Design Manager shall function as the point of contact for all engineering and design issues. The individual will be responsible for directing all aspects of engineering and design concerns for the services. The individual must have the authority to direct the Contractor’s staff. The individual or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year to manage and oversee restoration of services and to respond to State requests. The Engineering and Design Manager is required to participate in the various workgroups to accomplish services available under MCS. The Engineering and Design Manager shall possess the following minimum qualifications or equivalent experience: 1. A minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to services available under MCS. 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable in lieu of a degree. 3. Five (5) years or more of engineering work experience. 2.6 Key Staff Position - Operations and Security Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other Contractors providing telecommunications to the State and, if applicable, subcontractors. The individual will function as the point of contact for the day-to-day Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 67 Attachment A: Statement of Work Mobile Communication Services networking, service, and security issues, typically those involving real-time concerns. The individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available twenty-four (24) hours a day, 365 days of the year as required to manage operational and security concerns and respond to State requests. The Operations and Security Manager is required to participate in the various workgroups to accomplish services available under MCS. The Operations and Security Manager shall possess the following minimum qualifications or equivalent experience: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable in lieu of a degree. 2. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 3. Experience with information security architecture and security tools. 4. Knowledge of telecommunications industry best practices for service performance and security and applicable laws and regulations as they relate to security. 5. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of MCS. The Operations and Security Manager should possess the following minimum qualifications: 1. It is preferred, but not required, that the Operations and Security Manager be a Certified Information Security Manager, a Certified Information Systems Security Professional, or hold another current industry-recognized security certification. 2.7 Customer Support Team The Contractor shall provide a Customer Support Team for this Contract. This team is not required to be full-time staff (part-time staff is acceptable) or exclusively dedicated to this Contract. However, the appropriate amount of staff at any given time (for example evening, weekend and holiday staffing may be less than weekday business hours) from the Customer Support team must be available twenty-four (24) hours a day, 365 days of the year. The Customer Support Team shall provide: 1. Timely Customer training in reaction to changes in services and features offered. 2. Timely resolution of service requests. 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry. 4. Timely closure for operational changes. 5. All applicable deliverables by the due dates as provided in the SLAs. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 67 Attachment A: Statement of Work Mobile Communication Services The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in Subsection 5.7, User Access Privileges for the Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3. Services and Devices for Mobile Communication Services 3.1 Wireless Voice Services This subsection is applicable only to WVS. The Contractor must provide WVS using digital technology as the primary communication mode. WVS will include cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices and to traditional phones on the PSTN. WVS will also include broadband access for email, internet browsing, texting, and numerous applications, such as those providing real-time traffic information. International calling must be disabled by default, but Customers will be permitted to place an order to enable international calling. The Contractor shall provide Customers with the option of having texting disabled. The Contractor will coordinate directly with the Customer regarding texting capabilities. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Wireless Data Service This subsection is applicable to only Wireless Data Service. The Contractor must provide WDS. The Contractor will provide non-proprietary wireless broadband data communications. For State agencies, security policy requires the Contractor’s broadband data access to terminate on MFN by default. There may be instances where the Department’s policy will permit broadband data access to terminate directly on the internet. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 67 Attachment A: Statement of Work Mobile Communication Services 3.3 Wireless Data Service - IP Addresses This subsection is applicable to only Wireless Data Services. The following are minimum requirements: 1. DMS will provide the Contractor work orders containing IP addresses, or a range of IP addresses, to be associated with wireless devices.. The Contractor must configure MCS devices with IP address as part of the activation and setup for the device. For closed user groups the Contractor must configure 1) public IP addresses owned by the State and Other Eligible Users or 2) private IP addresses furnished by the State and Other Eligible Users. Since not all private IP address space is available for use on MFN, a mutually agreed upon private IP address allocation block assignment (or other agreed upon method) will be finalized within the negotiation process. 2. The Contractor is required to provide publicly routable IP addresses as needed to support all Customers in public user groups. 3. The Contractor will associate a particular wireless device with its closed user group (if any). The Contractor will assign an IP address to each wireless device and update the work order in CSAB with the specific IP address assigned before the Contractor closes the work order. A record of each closed user group and the associated wireless devices (including the electronic identifier and IP addresses) is maintained in CSAB. 4. The IP address assigned to a particular wireless device must be permanently assigned unless and until a work order provides that the Contractor change the address. Static IP addressing is acceptable as long as the address is coded (hard or electronically) within the device permanently. A unique IP address dynamically assigned to the device is acceptable as long as the address remains permanently assigned to that particular device. The dynamic IP address assignment mechanism must permanently assign the same address to the same device from an IP address pool assigned to a particular closed user group. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.4 Wireless Data Service – Access Circuit This subsection is applicable only to Wireless Data Services. Where Customers have non-MFN networks (for example, non-State Agency Other Eligible Users), Contractors may utilize the Contract to provide their End-users with wireless connectivity into that Customer’s network. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 67 Attachment A: Statement of Work Mobile Communication Services This design requires an access circuit between the Contractor’s IP networks and an Other Eligible User’s (OEU’s) network. These access circuits are not offered by DMS as a SUNCOM service. DMS is not involved in ordering, billing, provisioning, payment, network support, or other aspects of these circuits. OEUs utilize their organization’s procurement procedures to purchase their access circuit. All aspects of this wireless connectivity access are the responsibility of the OEU’s organization and the Contractor, not DMS. In accordance with SOW Section 3.15, Contractor will configure Contractor’s end of the tunnels, and the Customer will be responsible for the Customer’s end of the VPN. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.5 Wireless Data Service - Closed User Groups This subsection is applicable to only Wireless Data Services. The Contractor must develop, implement, and maintain a closed user group isolation method for WDS. The design must result in the segregation of all IP traffic into individual closed user groups. DMS may consider a virtual circuit, Virtual Local Area Network, or Virtual Routing and Forwarding (VRF) to be an acceptable closed user group design configuration method. Other Contractor- provided isolation methods are acceptable as long as the isolation method provides equivalent isolation design outcomes, as determined by DMS. The Contractor-created and maintained isolation method is required to be in continuous operation providing separation of wireless data traffic into distinct closed user groups. At all points between the wireless data device and MFN, Customer traffic must be isolated from all other traffic within the Contractor’s IP networks. There must be no alternate paths into or out of the isolated environment and no means for other entities or devices to access the isolated environment. The Contractor will place each device in the closed user group as defined by the CSAB work order. Customers will have the ability to have multiple closed user groups configured within the Contractor’s IP networks. No IP communications will be permitted between closed user groups within the Contractor’s IP networks. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 26 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.6 Wireless Data Service – Network-to-Network Interface Design This subsection is applicable only to Wireless Data Services. The Contractor must work with DMS and the MFN contractor to establish a network-to-network interface as shown in Figure 4 to route wireless data traffic across the internet to MFN. For redundancy, the interface design must use IPsec tunnels which connect to two (2) geographically separate gateways approved by DMS. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 27 of 67 Attachment A: Statement of Work Mobile Communication Services In each network-to-network interface location the Contractor must provide equipment and a corresponding design that will function as an IPsec Virtual Private Network (VPN) concentrator. Each interface will be configured with internet connectivity for the concentrators. The interface design must utilize a primary and secondary interconnection scheme preventing any downtime or performance impact to the connectivity with MFN or downtime for the service. Each interface will function equivalently, including the available internet bandwidth capacity, operational software images, and overall configuration. The interface locations must always automatically failover. The interface design must support VPN connectivity through the use of IPsec tunnels between the Contractor’s IP networks and MFN. The Contractor configures IPsec tunnels to create closed user groups for traffic between the Contractor’s IP networks and MFN. The Contractor routes closed user group traffic originating in the Contractor’s IP networks to MFN via the internet, in coordination with DMS and the MFN contractor. Using a design selected by the Contractor and approved by DMS, wireless data devices must be provisioned to continuously operate within closed user groups. The interconnectivity design, agreed on by the Contractor and DMS, must provide redundancy with automatic failover between MFN’s two (2) VPN interconnection locations. The Contractor’s Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 28 of 67 Attachment A: Statement of Work Mobile Communication Services interconnectivity design must be configured for the Contractor to monitor network connectivity between the Contractor’s IP networks and MFN. In the event of a connectivity issue between the Contractor’s network and MFN, the interconnection design must automatically failover and start routing traffic within the failover metric. Attachment C, SLA-B1. Successful failover means the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover, or an alternate solution, as proposed by the Contractor and accepted by DMS through the Change Request process. After the failure has cleared the Contractor’s interconnectivity design will, over time, automatically reestablish the tunnels to the MFN primary concentrator. The Contractor is not responsible for connectivity loss if the MFN VPN concentrators fail simultaneously. DMS will provide the Contractor with the configuration parameters for each closed user group’s IPsec tunnel. The Contractor must adhere to the configuration parameters while provisioning the concentrators. The Contractor must configure a unique IPsec tunnel for each closed user group’s IP traffic as specified by DMS. The closed user group naming convention (or network identifier) will be mutually agreed upon by DMS and the Contractor. Each closed user group’s network identifier must correlate to a unique IPsec tunnel. DMS will provide the Contractor with the MFN tunnel termination IP addresses, IPsec pre-shared authentication keys, and tunnel configuration parameters for each tunnel. All information regarding IP addresses, IPsec authentication keys, and tunnel configuration parameters must be treated as secure State data. At no time will the Contractor transmit this information in clear text. The Contractor must configure each unique IPsec tunnel to terminate on the primary MFN IPsec concentrator and also configure the tunnel to failover to the secondary MFN IPsec concentrator. Within Figure 4 above, this is shown as “MCS VPN Concentrator” directly adjacent to the MFN section. This is currently rented from and managed by the MFN contractor. DMS will provide the Contractor with two (2) unique publicly routable IP addresses for each closed user group’s IPsec tunnel (primary and secondary). The Contractor will use one (1) of the two (2) addresses to terminate the tunnel at the MFN primary concentrator location, and the other address will be used to terminate the failover tunnel at the MFN secondary concentrator location. The Contractor must provide and use at least two (2) publicly routable IP addresses for its IPsec interconnection design; one (1) IP address for the primary tunnel termination and one (1) to terminate the secondary tunnel. The Contractor will ensure that each wireless data device that traverses the IPsec interconnection will have a unique IP address permanently configured within the wireless modem or device (smartphone, handheld computer, laptop, etc.). Using the IP address provided by the Contractor, the Contractor must statically or dynamically assign each device within a unique closed user group a permanent IP address. The Contractor must configure each unique closed user group within its IP networks using the applicable IP addresses. At the MFN ingress point, each closed user group must be logically mapped into the appropriate MFN VRF. Adds, moves, or changes within a closed user group’s configuration require a work order. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 29 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor must upgrade the network-to-network interface when the encrypted throughput, processor utilization, or port speed reach seventy-five percent (75%) of capacity specific to the Contractor’s owned network to network connections and devices. Internet bandwidth must be upgraded by the Contractor if bandwidth utilization reaches seventy-five percent (75%) of capacity. All network-to-network interface upgrades must improve capacity by at least twenty percent (20%). Attachment C, SLA-B2. All upgrades are at no cost to the Department or Customers. The Contractor will give DMS, and the MFN network monitoring tools, read-only SNMP access (or an alternate solution, as proposed by the Contractor and accepted by DMS through the Change Request process) to monitor performance of the network, including network-to-network interface components. The Contractor must establish monitoring of SNMP performance metrics, which are measured over each five-minute sample. The primary and secondary VPN concentrators must support the following IPsec parameters: IPsec Parameters IKA (SA) Main Mode Encryption Strength 3DES Authentication Pre-Shared Key Diffie-Hellmans (D-H) Groups 2 or 5 (group-5 preferred) Perfect Forward Secrecy Pfs Data Integrity Hash Algorithm SHA IPsec (SA) Quick Mode Security Association (SA) Lifetime 86,400 seconds (maximum) Authentication Type HMAC-SHA Security Association (SA) Lifetime 28,800 seconds (maximum) Simultaneous Active Tunnels 1,000 (minimum) Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 30 of 67 Attachment A: Statement of Work Mobile Communication Services Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the Respondent’s commitment to the appropriate industry standards. 3. Describe the design. 4. Describe the portion of the design used to trigger the automatic failover. 5. Describe the failover and failback processes. 6. Describe how you will maintain the security of your MFN interconnection. 7. Respondents may also propose an alternative design. Advantages of Verizon Wireless Private Network Verizon has been providing a Network to Network Interface into the MFN Network utilizing our Private Network Platform, as highlighted below, since 2012. The solution provides redundant connectivity into the VZ Network with a primary connection in Charlotte, NC and redundant/failover connection in Nashville, TN. As of 2018 these connections terminate into the new MFN2 network in Tallahassee, FL as the primary with Miami, FL being the redundant/failover connection. During migration to the MFN2 network, failover was tested and proved successful as did the successful migration of several live Closed User Groups. Verizon Wireless Private Network enables DMS to use the state existing MFN network routing schemes and network protocols to manage the state wireless devices via a secure link between the wireless environment and agency local area network (LAN). Verizon Wireless Private Network (Private Network) is a comprehensive solution that joins wireless devices to the organization’s internal IP network using a dedicated connection that isolates data from the public Internet. It extends a corporate IP network to wireless devices, while enabling your IT department to maintain the control and manageability that it needs. With Private Network, organizations can take charge of their evolving networks by: • Avoiding the exposure of wireless devices and internal networks to the inherent risks of solicited public Internet traffic. • Controlling which wireless devices can connect to the network. • Controlling which network resources the wireless devices and machines can access. • Leveraging the convenience of mobility and wireless technologies to introduce new opportunities. With Private Network, organizations can add devices to their own internal networks, with their own IP addressing, to be managed by their own support personnel. This empowers them to make wireless solutions part of their infrastructure and extend their core-computing networks farther, faster and easier. Private Network is also compatible with Verizon Mobile Device Manager. And organizations can be confident knowing that their Private Network is backed by the coverage, speed and reliability of Verizon. We can help organizations make the most of wireless communications to securely and cost effectively power their networks. Enhanced Features of Private Network Tiered Hierarchy Tiered Hierarchy design provides separate accounting/billing of data traffic for customers with multiple agencies, business units, departments or organizations whose data traffic traverses over a single Private Network. Billing can be separated for each agency, business Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 31 of 67 Attachment A: Statement of Work Mobile Communication Services unit, and department or organization profile. It allows the financial cost to be attributed to the correct company or department. Dynamic Mobile Network Routing Dynamic Mobile Network Routing (DMNR) allows accessing IPv4 addresses of devices that are connected to wireless router for easier support and management. DMNR is a network- based mobile technology providing dynamic routing and support for mobile or stationary routers in primary wireless access or automatic wireless backup configurations using Mobile IPv4-based Network Mobility (NEMO) protocol, without the need for Generic Routing Encapsulation (GRE) tunnels or network address and port translation. This delivers the any- site-to-any-site connectivity wireline customers expect when solutions extend the corporate network (e.g., intranet). Service Based Access Service Based Access (SBA) is an optional configuration for Private Network that allows subscribers to have the same experience with assisted GPS (aGPS); Multi-Media Services (MMS); and Visual Voicemail as they have on the consumer network but with the added security of Private Network. Traffic Management Traffic Management is a Private Network feature, available only for Verizon's 4G LTE devices, that provides customers with a premium and differentiated network experience. Private Network Traffic Management uses Quality of Service (QoS) technology to enable application differentiation over the LTE Private Network using standards-based IP packet marking. Private Network Traffic Management has a Monthly Access Fee per user according to the level of service selected. Private Network Traffic Management subscribers have access to two Classes of Services (CoS), Enhanced and Premium, to prioritize applications. • Enhanced: Allows mapping of business applications up to a maximum of 2.0 Mbps Business Critical CoS, with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. • Premium: Allows mapping of business critical applications up to a maximum of 12 Mbps Business Critical CoS, with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. Private Network Traffic Management subscribers have the flexibility of mapping their business critical applications to the respective CoS. Private Network Traffic Management (PNTM) capability is not available when roaming off the Verizon wireless network since the roaming partner’s network cannot establish the dedicated bearer, i.e., channel created between the device and gateway for transporting IP packets, used for PNTM. International Roaming International Roaming enables Private Network customers to have connectivity for their devices (such as Smartphones, Tablets, Machine-to-Machine/Internet of Things) when leaving the Verizon wireless network footprint (a.k.a. “outbound roaming”) on approved international roaming providers’ networks, whose wireless technologies include GSM, UMTS, HSPA, or 4G LTE. Account Records Streaming Private Network supports the option to have a direct feed of accounting records (Start and Stop fields/attributes) sent from the Verizon Data Streaming Server (DSS) to a designated Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 32 of 67 Attachment A: Statement of Work Mobile Communication Services customer accounting server at no additional cost. The customer will receive the raw data (without modification or customization) can be parsed per the customer’s reporting needs. The customer’s receiving server must be capable of receiving and acknowledging raw accounting information. Split Data Routing Verizon Wireless Private Network customers looking for a more efficient way to route data traffic can do so with our split data routing solution. When you split the data flow, you can send secure private data one way and public traffic another. This separation reduces a customer’s cost of managing in-house network capacity and firewall policies. Dual Access Point Name (APN) capability allows split data routing where the device uses multiple data connections—one to the Internet and another to Private Network. How it Works The functionality is device-driven, where the APN Class 3 (VZWINTERNET) data traffic is associated with an Internet designation and the APN Class 6 (the APN associated with the customer’s Private Network) data traffic is for the Private Network. • Device establishes data connectivity for APN Class 3 and 6. • Device routes data to the designated APN Class 3 or 6 Packet Data Network. • Customers must ensure that device security is implemented to protect private data from Internet data and to preclude: • mixing data packets associated with the Internet and Private Network • Internet data from traversing Private Network and private data traffic from the Internet • any Internet threats (e.g. virus, malware) from corrupting private data • Verizon will route Internet data to our Public gateway and private data to the Private Network gateway with the connection to the customer’s network. The wireless device selected must have the ability to: • Support multiple APNs including APN Class 3 and Class 6. • Route Internet designated data traffic using the APN Class 3 and data traffic categorized for the customer’s Private Network using APN Class 6. • Separate Internet and private data traffic to ensure Internet data uses APN Class 3 only and private data uses APN Class 6 only. Split Data Routing with Multi-Party Billing Split Data Routing with Multi-Party Billing extends Verizon’s billing and rating architecture to take a single MDN (Mobile Destination Number) and assign multiple financially responsible parties based on various service-based data streams from the same device. • Only available on government-liable devices with Verizon’s Private Network. • Verizon bills enterprise for Mobile Private Network traffic and bills other enterprises/consumer for Internet traffic. Verizon’s Commitment to Industry Standards Verizon complies with industry, statutory and regulatory requirements regarding safeguards and controls of protected information: Federal Communications Commission (FCC), Department of Justice (DoJ), Sensitive Personal Information (SPI), Customer Proprietary Network Information (CPNI), Payment Card Industry (PCI) & Intellectual Property. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 33 of 67 Attachment A: Statement of Work Mobile Communication Services Established cellular industry and performance standards serve as the foundation for our engineering, design, operation and quality assurance programs. Verizon has created enterprise-wide policies that conform to the International Organization for Standardization (ISO) 27002.2005 and National Institute of Standards and Technology (NIST) standards for the protection of customer and employee information. These policies cover security issues, such as account management, password standards, server configuration and a wide range of security topics. Verizon Wireless executives are active participants in national wireless industry associations and organizations focusing on the latest technology and public policy developments. They are invited regularly by these groups to take on leadership positions to lend their knowledge and expertise. DMS Private Network Design Today, Verizon Wireless uses VRF isolation to isolate closed user Groups and handoff traffic to the IPSec tunnels provisioned across the Internet. The Verizon Wireless Private Network offering is built around isolating the SUNCOM Client IP traffic from all other Private Network and Consumer traffic. At all points between the mobile device and the MFN network the SUNCOM Client IP traffic is encapsulated in a tunnel, isolated in a dedicated VLAN, VRF, PVC, etc. There are no “backdoor” or alternate paths into or out of this isolated environment which would allow access from any other entities or devices. It is a standard option to permit or deny traffic within and between different SUNCOM Closed user Groups. This can be done as granularly as needed such that Group A could be permitted to communicate with other Group A devices as well as Group B devices, whereas Group C could be blocked from talking to other Group C devices as well as Group A and Group B devices. Verizon has created and maintained closed user groups. The closed user group is designed and configured so to isolate one closed user group’s IP traffic from all other. Each closed user group correlates to one unique NNI IPSec tunnel in such a manner, the tunnel traffic can be mapped into the appropriate MyFloridaNet MPLS VRF associated with the closed user group by the MFN Service Provider. Redundancy Network redundancy provides a backup path when the primary connection experiences a failure and can no longer support data traffic. Each Private Network is built with a primary and secondary gateway where the secondary gateway acts as a hot standby to provide support when the primary gateway has experienced a failure and can no longer operate. Once the primary gateway becomes operational, traffic will be redirected to the primary gateway, and the secondary gateway will go back into hot standby mode. Connectivity redundancy provides a backup path when the primary connection between Verizon and the enterprise network experiences a failure that prevents traffic from moving over the connection. Verizon requires the connectivity redundancy. Verizon Wireless Private Network Security Data travels from wireless devices connected to the Radio Access Network, through the Private Network to a dedicated connection to the organization’s network. Each organization has its own Private Network whose traffic is kept isolated from the public Internet, avoiding unnecessary risk associated with unsolicited public Internet traffic. Only authorized subscribers may send and receive data. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 34 of 67 Attachment A: Statement of Work Mobile Communication Services With Private Network: 1) Devices are authenticated and authorized for each Private Network (only authorized data can traverse the designated network). 2) Data are routed per the customer-specific IP pools. 3) Dedicated Private Network Gateways are designated. 4) A direct connection is created between Private Network Gateways and the customer premises router. [See following diagram.] Connectivity Options With Private Network, you have the flexibility to connect in a way that makes the most sense for your network’s configuration. • Virtual private network (VPN). You can use VPNs to create a secure tunnel between your internal network and the Verizon gateway. Because your IT staff is probably familiar with setting up and managing VPN environments, this can be a simple and effective solution. With this option, all traffic from the Private Network gateway router is encrypted and sent over the tunnel, through the public Internet, to your organization location. It is possible to encrypt the entire path by layering additional technologies. IPsec Parameters Verizon Private Network VPN Complies Y/N IKA (SA) Main Mode Y Encryption Strength 3DES Y Authentication Pre-Shared Key Y Diffie-Hellmans (D-H) Groups 2 or 5 (group-5 preferred) Y Perfect Forward Secrecy Pfs Y Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 35 of 67 Attachment A: Statement of Work Mobile Communication Services Data Integrity Hash Algorithm SHA Y IPsec (SA) Quick Mode Y Security Association (SA) Lifetime 86,400 seconds (maximum) Y Authentication Type HMAC-SHA Y Security Association (SA) Lifetime 28,800 seconds (maximum) Y Simultaneous Active Tunnels 1,000 (minimum) Y • Dedicated physical circuit [Point to Point]. A dedicated physical circuit can be installed at your location for the sole purpose of connecting to Verizon to complete the Private Network build-out. Because the circuit is dedicated, the entire bandwidth is available for use. No data traverses the public Internet, so the use of additional encryption technology is optional. • Verizon Private IP. If your organization is already a Verizon Private IP customer, you can use that Private IP network to connect to the Verizon wireless network. This approach enables you to implement Private Network without affecting your existing network topology. If your organization is not a Private IP customer, Private Network and Verizon Private IP can be implemented together. Either way, you can combine the benefits of wireless with the benefits of a Multiprotocol Layer Switching (MPLS) network. When implemented with Verizon Private IP, all wireless data traffic can be routed directly to any location connected to Private IP. This simplifies network routing scenarios and provides redundancy for business continuity. Since both Private IP and Private Network are within the Verizon product portfolio, you have a single contact for product support. Customers also have access to additional hosted services from Verizon that could help drive increased return on investment and position your organization for the future. • Zero Tunnel Connectivity: Zero Tunnel connectivity is designed for customers that require only mobile-to-mobile communication that does not require connectivity from the Private Network gateway to the customer premises (i.e., Private IP, dedicated circuit, VPN). Zero Tunnel configuration has no communication outside of the mobile IP pools and can be designed as a hub and spoke configuration where the central wireless device at the customer data center provides access to the customer-hosted applications to field/mobile devices. • Cloud Access: Private Network can be constructed with connectivity to cloud service providers using Verizon’s Secure Cloud Interconnect. IP Addressing Private Network supports Dynamic and Static IP addressing while offering a variety of IP addressing options that provide several levels of accessibility, protection and manageability. These options include enterprise-owned, private IP address assignment to the devices, essentially making the device a virtual extension of the wired enterprise network. This enables enterprise IT administrators to manage mobile stations and LAN devices using the same tools and techniques. For example, organizations can use the same firewall and routing schemes, and the IT administrators define which users get Internet access. This makes it easier for Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 36 of 67 Attachment A: Statement of Work Mobile Communication Services enterprise IT administrators to manage and monitor network usage and enforce company IT policies. As more and more devices are being activated using IP, the availability of IPv4 addresses is greatly diminishing. Since the world is running out of IPv4 addresses, IPv6 has become the new standard for IP addressing. Enterprise and Government customers are transitioning to IPv6 to continue to grow and enable new, innovative services to be developed because more devices can be connected. Private Network’s initial release of IPv6 support offers Dynamic IP assignment. It offers capabilities to apply IPv6 addressing to the wireless device’s packet data connection and to the connection used between the Verizon Wireless Data Network Private Network Gateway and customers premises. 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet This subsection is applicable to only Wireless Data Services. The Contractor shall coordinate and communicate with the MFN contractor and other MCS Contractors. For traffic to MFN, the Contractor must route wireless data traffic across the Contractor’s IP networks utilizing IPsec tunnels (one (1) unique IPsec tunnel per closed user group). DMS retains control related to security policies on access into MFN and its intranet as well as IPsec tunnel configuration parameters. All Customer wireless traffic must be in a closed user group within a unique IPsec tunnel in a manner such that it can be mapped into the appropriate MFN VRF by the MFN contractor. If permitted by the applicable Department security policies, once wireless data traffic is within MFN it accesses the internet via the MFN firewall. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 37 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Wireless Data Service – Traffic Directly to the Internet This subsection is applicable to only Wireless Data Services. Customers can have their traffic sent directly to the internet. Routing wireless traffic direct to the internet provides simplicity for connectivity to web-servers and web-based applications. Sending traffic to the internet also permits Customers to use encrypted VPN traffic to access their IP networks via a Public VRF connection. For this connectivity, the Contractor is not responsible for the reliability of traffic within the internet. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 38 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor is not required to create closed user groups for Customers that have their traffic routed directly to the internet. Under this option, the Contractor is not required to permanently assign the same IP address to a particular wireless device. When MCS traffic is routed directly to the internet, if the MCS Customer is not an MFN Customer, they do not have to comply with DMS security policy restrictions for traffic to MFN. The Contractor must comply with DMS security policies and those policies of the OEUs. Specifics of the DMS security policy requirements will be detailed in the post-Contract engineering meetings and may vary during the life of the Contract. A synopsis of the MFN security policy. MFN Customers must access the internet via the MFN firewall and avoid using an alternate internet access that might create a backdoor into MFN. Under certain restrictions, MFN security policy permits MFN Customers to use remote-access VPN connectivity to gain access to their MFN intranet network. The Contractor is not responsible for the specifics of how Customers configure their VPN connectivity. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 39 of 67 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 3.9 Wireless Data Service - Test Plan This subsection is applicable to only Wireless Data Services. The Contractor is responsible for on-going testing of the WDS’s transport system (the interconnection between MCS and MFN) to ensure proper performance.. The Contractor must demonstrate successful interconnection failover for each tunnel between the primary and secondary VPN concentrators as part of the Services Infrastructure Checklist signoff and as required by DMS. All test plans and actual testing must be coordinated with and approved by DMS and the Customer. The test plan need only cover WDS elements. Once approved by DMS, the plan must be included in the WDS Operations Guides. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.10 State of Florida Coverage The Contractor shall: 1. Provide the same or better level of coverage as that described in the Contractor’s Reply; 2. Maintain up-to-date State coverage maps on its website, accessible to all Customers. 3. Provide service strength with as much4G/4G LTE or better (5G) service coverage as possible. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. 2. Describe the Respondent’s State geographic coverage. 3. Demonstrate in detail any future plans for enhancement and expansion of the Contractor’s State coverage. 4. Provide a service area State coverage map. The map shall be geographically accurate and drawn to a scale of 1:1,000,000 (1 inch=15.78 miles) or less. The coverage map shall include, at a minimum, county boundaries, cities, and major highways. Note the decibel (db) level used in maps for the Respondent’s acceptable service level. Verizon Wireless Network Coverage Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 40 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon Wireless operates the nation’s most reliable wireless network, with more than 120.3 million wireless retail connections (September 30, 2020). • Our 4G LTE network is available to more than 99 percent of the U.S. population and covers 326.1 million people over more than 2.6 million square miles. • LTE Advanced - Verizon customers in more than 2,000 markets can access the benefits of carrier aggregation and those in 1,100 markets can access 4x4 MIMO (Multiple Input, Multiple Output) and 256 QAM (Quadrature Amplitude Modulation) in addition to carrier aggregation Up-to-date coverage maps are made publically available online. Future plans for enhancement and expansion of Verizon’s coverage areas are considered confidential and proprietary. Our online Coverage Locator tool depicts our wireless coverage area on a national map and enables you to zoom into any local area by entering that area’s ZIP Code or the city and state information. The maps rendered show approximations, based on our internal data, of where coverage for various services is available. • Our online domestic Coverage Locator tool can be accessed at: https://verizon.com/coverage-map/ • Our online international Coverage Locator tool can be accessed at: https://verizon.cellmaps.com/ We have also provided coverage maps below for DMS’ convenience, review, and consideration listed as “Attachment A” in the response. 3.11 Roaming This subsection is applicable to both WVS and WDS. The Contractor must not charge for roaming within the Contractor’s nationwide footprint. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Security This subsection is applicable to both WVS and WDS. The Contractor must ensure that all traffic is secured between the Customer’s device and the Contractor’s antenna/tower (i.e., the air link in Figure 1). Encryption across the air link is not required as long as the traffic transport method provides security equivalent to IPsec 56-bit strength. No wireless traffic transport is permitted that does not meet this minimum traffic transport security requirement. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 41 of 67 Attachment A: Statement of Work Mobile Communication Services REMAINDER OF PAGE INTENTIONALLY LEFT BLANK In addition to the minimum security requirements elsewhere in this SOW, the Contractor must continually enhance its ongoing security features. The Contractor’s security features must block unauthorized access into MFN and OEU networks and thwart potential attacks. The Contractor must maintain physical, electronic, and procedural safeguards to protect the security of its internal systems as well as MFN and OEU networks. The Contractor must secure traffic by employing strong user authentication, making certain only authorized devices connect to the Contractor’s wireless network, the MFN network, and OEU networks. The authentication process must associate the End-user to a particular device. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 42 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor must implement internal and external security procedures to guard its networks and applications against unauthorized access. The Contractor will provide DMS a copy of the Contractor’s associated security procedures, or a generalized description deemed acceptable by the DMS Contract Manager, upon request. The Contractor must perform fraud detection, monitoring, and prevention services consistent with industry common best practices on a 24x7x365 basis to reduce Customer vulnerability to fraudulent activities. Fraudulent calls will be the sole responsibility of the Contractor. DMS and its Customers will bear no responsibility for such calls, including, but not limited to, number theft by cloning, multiple calls at the same time, international calls on an unauthorized telephone, and calls to areas of known fraud. The Contractor shall proactively monitor calling volume and patterns. The Contractor shall immediately report unusual calling volumes and patterns to the Department and Customer, such as usage or cost doubling from the previous month. If fraud is detected outside of normal business hours, the Contractor will notify the Department’s Product Manager and Customer via email. Should the Department or Customer declare such activity as fraudulent, the Contractor shall immediately deactivate the service. Given the statements in this subsection: 1. Describe in detail how the Respondent’s proposal will fulfill the minimum requirements of this subsection. Performance, Reliability, and Security DMS expects performance, reliability and security from your wireless network. The increasing numbers of factors that are beyond your control heighten that expectation. The security team at Verizon Wireless works tirelessly behind the scenes to keep the network running while monitoring, identifying and eliminating security threats and malicious attacks before they reach a single mobile device under your supervision. Our reputation for reliability and peak performance depends on the security of our network. Our sophisticated security infrastructure utilizes firewalls, routers, monitoring systems, software, device standards and security expertise to keep mobile communications and data out of the hands of hackers and data thieves so you can keep your workforce productive, connected and mobile. Data security is an integral part of our corporate strategy. Addressing security needs is paramount to delivering solutions that meet the demands of a mobile workforce. Verizon Wireless deploys a multipronged strategy for network security that combines the expertise and resources of our internal engineering teams, external software development partners and vendors of the various commercial applications and products we offer. Our security strategy includes: • Wireless Standards and Services: Verizon operates CDMA, 4G LTE and 5G standards-based wireless access technologies, which offer robust security-based encoding, authentication and encryption. Wireless services are enabled and designed to enhance the mobile experience while maintaining security. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 43 of 67 Attachment A: Statement of Work Mobile Communication Services • Policy and Governance: Verizon has created enterprise-wide policies that conform to the ISO 27002.2005 and NIST standards for the protection of customer and employee information. • Vulnerability Management: Verizon has implemented a four-stage (Discovery, Assessment, Remediation and Validation) vulnerability management model to guard against vulnerabilities. • Risk Management: Verizon conducts penetration testing by both Verizon employees and contracted third-party entities; the results of the security risk assessment are used to decide whether or not to move forward with a commercial launch of the product. • Security Monitoring & Response: Verizon has a dedicated team of certified security professionals (CISSP, GIAC) as part of the Network Cybersecurity Center (NCC) to ensure incidents are identified, the method by which the breach occurred, and to make all necessary changes to prevent a reoccurrence of that event. The NCC team is on- call on a 24/7 basis. • Physical Security: Verizon has implemented partitioned access control systems by which access is granted based on individual needs. The wireless Network centers and cell sites are designed and equipped with intrusion detection and alarm systems and alarm conditions of all types including those from the access control systems (ACS) and the intrusion detection systems (IDS) are monitored and logged in at least three locations. Verizon complies with industry, statutory and regulatory requirements regarding safeguards and controls of protected information: Federal Communications Commission (FCC), Department of Justice (DoJ), Sensitive Personal Information (SPI), Customer Proprietary Network Information (CPNI), Payment Card Industry (PCI) & Intellectual Property. See also attached information security document for detailed information regarding how Verizon’s information security policies and practices will support the maintenance of security of DMS’ MFN interconnection. 3.13 Reviews of the Contractor’s Service This subsection is applicable to both WVS and WDS. DMS Test Accounts. Upon request from DMS, the Contractor shall provide up to ten (10) WVS accounts and associated devices (with voice and broadband feature functionality) and up to ten (10) WDS accounts and associated devices to allow DMS to test the Contractor’s service. All test devices must be premium (highest functionality) devices. All test accounts and devices must be configured to operate only on the Contractor’s network throughout the continental United States. The Contractor must provide the test accounts and devices at no charge and with no limitations on DMS’s use of the accounts and devices. DMS will administer the test accounts, including activating, deactivating, and supervising. Customer Demonstration Reviews. Prior to making an initial order for service, Customers may request, and the Contractor will provide, wireless demonstration equipment (including airtime) for testing. All demo accounts and devices must be configured to operate only on the Contractor’s Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 44 of 67 Attachment A: Statement of Work Mobile Communication Services network throughout the continental United States. Demo devices must be provided at no charge for thirty (30) Business Days. The Contractor will post on its portal the step-by-step procedures to obtain the demo devices. The Contractor shall coordinate directly with the Customer regarding demo accounts and devices. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14 Emergency Services This subsection is applicable to both WVS and WDS. The Contractor shall provide emergency services, a crucial aspect of MCS, as described in this section. 3.14.1 911/E911 The Contractor is required to fully comply with federal and State-mandated emergency service requirements, including 911 and E911 services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.2 Department of Homeland Security Programs The Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency's (CISA) Emergency Communications Division (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN-PS) programs. The Contractor must participate in at a minimum TSP, GETS, WPS, and NGN-PS in support of the State’s emergency preparedness efforts. For additional information see https://www.dhs.gov/oec-communications-portfolio-management. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.3 Emergency Support Function 2 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 45 of 67 Attachment A: Statement of Work Mobile Communication Services Background. DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Section 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the DMS Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. The Contractor is required to participate in ESF-2 activities and respond to the needs of the State. The Contractor shall ship the specified quantity (up to 100 of each type (basic, Smartphone, MiFi, USB) requested) of activated wireless (WVS and WDS) devices within twenty-four (24) hours of receiving the ESF-2 request, and deliver within forty-eight (48) hours. The devices will be delivered at Contract costs, with the only additional cost being reasonable expedited shipping. The Contractor shall use commercially reasonable efforts to deliver devices to any accessible (officially ordered safe to enter) location within the Contractor’s service area as directed by ESF- 2. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.15 Contractor’s Service Delivery Costs This subsection is applicable to both WVS and WDS. The Contractor will not charge the Department or Customers for service delivery or infrastructure costs. The Contractor can only charge for services and equipment contemplated in the EUPL, Vendor’s Device List, and the Contract. There will be no costs to activate a service or device. Customers may cancel service at any time without any costs. The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 46 of 67 Attachment A: Statement of Work Mobile Communication Services 3.16 Highly Available and Highly Reliable Design Characteristics MCS functionality provides support for mission-critical agency Customers. The Contractor shall provide infrastructures, hardware, software, and processes designed to be HA/HR, by, at a minimum: 1.Providing designs to eliminate single points of failure, including minimal convergence times. 2.Utilizing redundant (or backup systems) hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3.Utilizing automated interactions between systems or services to detect when a component has failed. 4.Utilizing multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5.Utilizing equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintaining the entire MCS infrastructure at normal operational functionality and not permitting anything to impact performance, regardless of cause. Given the statements in this subsection: 2.Describe in detail the proposed offering for this subsection, addressing the design objectives listed above. 3.Describe how the Respondent will provide validation of their HA/HR design to DMS allowing DMS to perform Contract oversight. Resilient by Design Our wireless infrastructure is designed to provide customers with a resilient network that is fault-tolerant and cost effective. Verizon’s two wireless Network Operations Centers (NOCs) serve as the hubs of our regional network operations. The NOCs are located in Bedminster, NJ, and Westlake, TX, and operate 24/7/365. The NOCs detect network failures, diagnose the failure, send out repair personnel and track the problem to conclusion. NOCs monitor cell sites, mobile switching centers, mobile data switching systems and transmission facilities for potential problems. If an outage occurs, a field engineer is dispatched as soon as possible to correct the problem and bring the cell site back on line. Equipment electronically tracks system alarms and immediately reports them to our surveillance engineers to investigate and act on promptly. When an alarm is activated, the system gives detailed information, including cell location, the switch location, contact numbers for local commercial power companies, police and fire departments, and even driving directions to the cell site. The network management system also gives our network surveillance engineers the ability to perform remote diagnostic procedures and, in some cases, restoration of service. Network Surveillance and Alarm Monitoring We continuously monitor all of our data networks for congestion. We respond immediately to increased capacity needs where necessary and use internal statistical information, drive Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 47 of 67 Attachment A: Statement of Work Mobile Communication Services testingand a third-party monitoring service to evaluate network performance. Peaks of concentrated traffic may, from time to time, cause heavy network usage; however, we engineer our systems to support a typical volume during the busiest hours of the day. The Data Network Operations Center (DNOC) has procedures in place that are designed to troubleshoot and/or resolve problems that may arise. These include the following: • Availability of a Data Help Desk and DNOC for problem resolution • Prompt investigation of problems; • Notification of key individuals, including wireless data engineers and technical experts, if necessary • Establishment of estimated time frames for actions and resolution • Upon resolution, notification to the customer Alarm Procedures Business Hours (08:00 - 17:00) During business hours, surveillance engineers will alert regional network operations of critical alarm conditions. Regional operations will respond normally within one hour, providing the NOC of estimated time of arrival and service restoration. It will also notify the NOC of trouble resolution. After Hours (17:00- 08:00) After business hours, the NOC will initiate corrective actions on critical alarms. Failure to remotely diagnose and correct equipment problems will result in a page to regional “night watch” personnel. Regional operations will respond normally within one hour, providing the NOC of estimated time of arrival and service restoration. It will also notify the NOC of trouble resolution. Outage Notification Unscheduled outages will be reported immediately to an automated voicemail system that will notify appropriate Verizon personnel. System engineers will coordinate scheduled maintenance outages. 3.17 Reports, Updates, and Notifications Requirements This subsection is applicable to both WVS and WDS. DMS requires the following reports and data, at a minimum, to accomplish Contract oversight. All reports are to be provided at the enterprise level (i.e., for all Customers that utilize this Contract) and shall exclude any information regarded as Customer Proprietary Network Information (CPNI). Should the Contractor provide the reports through a portal, dashboard or other self-managed web-based tool, the Department’s access must allow enterprise reporting. 1. The Contractor shall provide reports, updates, and notifications in accordance with the following section and subsections of this SOW: a. Monthly SLA Compliance Report, SLA-B3 (Subsection 3.18.5) b. Monthly Escalation Activity Report, SLA-B4 (Subsection 3.19.1) Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 48 of 67 Attachment A: Statement of Work Mobile Communication Services c. Quarterly Zero Usage Report, SLA-B5 (Subsection 3.19.2) d. Escalation Procedure and Escalation Procedure Updates, SLA-B6 (Subsection 3.19.3) e. Notifications, SLA B7, B8, B9 (Subsection 3.19.4) f. Weekly Transition Status Reports during Transition (Subsection 3.24) g. Project Status Report, SLA-D3 (Subsection 3.26.2.3) h. Incumbent Contractor Weekly Migration Report, SLA-D7 (Subsection 3.26.5) i. Monthly Public Safety Service Plans and Devices Report, SLA-E1 (Section 4) j. Direct-Billed Accounts Monthly Report, SLA-G2 (Subsection 6.4) k. Direct-Billed Accounts Quarterly Report, SLA-G3 (Subsection 6.5) 2. The Contractor shall provide any of the items below upon request from the Department: a. Identification and validation of products/services and rates; b. Compilation of statistics on products/services from a high level to a detailed level; c. Inventory of devices; d. Services and devices trend information; e. Identification and validation of Contractor’s Customer billing (to include all charges, service taxes, surcharges, refunds, and adjustments); and f. Ad hoc reports, for data and information that is available and accessible to Contractor which will be at no cost and include a report delivery timeframe within two (2) Business Days of receipt of request, unless due to the amount of data required, DMS grants a longer timeframe after discussion with the Contractor. Given the statements in this subsection: Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. Reports, Updates, and Notifications Requirements Verizon currently provides DMS with reporting and data for contract oversight: This reporting includes the requisite updates and notifications in accordance with the requirements of its existing contract with DMS-1011-008C. Upon contract award, Verizon will work with DMS to ensure mutually agreeable reporting and notification criteria as detailed in section 1a. through 1m. of the agreement are met or exceeded. In addition, DMS can take advantage of the reporting available through Verizon’s My Business online web portal to meet the requirements of 2a. through 2f. listed above as described in Section 3.20 of the SOW. 3.18 Service Level Agreement Operational Process This subsection and all sub-subsections are applicable to both WVS and WDS. 3.18.1 General SLA Requirements Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 49 of 67 Attachment A: Statement of Work Mobile Communication Services 1. The Contractor will pay SLAs by giving the Department a credit in the amount owed. If it is the last billing cycle of the service and credits exceed any payment due to the Contractor, the Contractor will refund the amount due in the form of a check. 2. SLA credits restart each month based on the review process and monthly billing cycle. 3. Unless there is an explicit reference to “business days,” all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 4. All SLA credits are payable to DMS. 5. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed. 3.18.2 Reporting and Review 1. Each month, the Contractor, its subcontractors, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are developed. 2. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 3.18.3 SLA Holds 1. If time is a factor in the calculation of the SLA, the SLA clock may be suspended, in the Department’s discretion, if the Contractor has documented in its ticketing system at least one (1) of the reasons listed below: a. The Customer provided incorrect information in its order, including an incorrect address. b. The Customer did not attend a confirmed scheduled appointment. c. The Customer was unresponsive to calls or emails. d. A site readiness requirement was not fulfilled by the Customer. 2. The SLA clock may also be suspended as identified in Attachment C – Service Level Agreements. 3. The Contractor shall troubleshoot to the fullest extent feasible, whether or not the SLA clock is suspended. 3.18.4 Contractor SLA Accountability 1. SLAs apply regardless of whether the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance degradation (deterioration in quality, level, or standard of performance of a system, service, feature, or functionality), or any other reason. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 50 of 67 Attachment A: Statement of Work Mobile Communication Services 2.With the exception of the Contractor’s failure to provide the requisite notice (see Section 3.19 Item 4), SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance). SLAs will apply for all other service element impacts during and after the scheduled maintenance window. 3.DMS will make the final determination on the Contractor’s compliance with SLAs. 3.18.5 Compliance Report 1.The Contractor shall deliver a timely and comprehensive SLA Compliance Report on a monthly basis. The Contractor shall provide backup detail (justification) to DMS upon request. Final acceptance of this report is at the sole discretion of the DMS Contract Manager. The report will be provided to the DMS Contract Manager. Attachment C, SLA- B3. The SLA Compliance Report must: i.allow DMS to assess performance against measurable service levels; ii.include all SLAs in Attachment C – Service Level Agreements; iii.state “N/A” for SLAs for which no services have been delivered during the Implementation Phase; iv.not be locked or password protected; v.include adequate documentation, as determined by the Department, to demonstrate the Contractor’s reported monitoring; and vi.will be coordinated with the Contractor and approved by DMS with regard to format, content, and level of detail. 2.If the SLA Compliance Report fails to accurately reflect an SLA violation, additional information may be utilized by the Department in determining SLA compliance in the Department’s sole discretion. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 51 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 52 of 67 Attachment A: Statement of Work Mobile Communication Services 3.19 Customer Support This subsection is applicable to both WVS and WDS. The Contractor shall provide the following to the Department’s designated recipient(s): 1. Monthly Escalation Activity Reports. This report must be provided on a monthly basis and detail the number of calls and emails related to requests for escalation assistance for technical and administrative support. The format must allow DMS to understand the Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 53 of 67 Attachment A: Statement of Work Mobile Communication Services relative importance of the issues within the escalation queue. Relative importance could be determined by the number of devices impacted or the length of time the Customer has been attempting to obtain a resolution to the issue. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B4. 2. Quarterly Zero Usage Reports. This report must include a high-level summary of End- user devices that show no usage (i.e., zero minutes, zero texts, and zero data) for three (3) consecutive months. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B5. 3. Escalation Procedure and Escalation Procedure Updates. This procedure must be developed and employed for unresolved network issues, Customer issues, or concerns that are not addressed in a timely manner. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved issues or issues that have been outstanding for more than ten (10) business days. Escalation procedures are to be updated by the Contractor when either DMS or the Contractor identify the need for an update. Attachment C, SLA-B6. 4. Notifications. Electronic notifications are required in advance of planned maintenance during instances of significant service impact, including performance degradation, over a generalized area. Attachment C, SLA-B7. Electronic notifications are required for emergency and unplanned outage activities when the activity may cause a significant service impact, including performance degradation, over a generalized area. Notifications must include an impact statement, date, time, reason for emergency or unplanned outage, and duration if available. The reason for emergency or unplanned outage and duration may be sent in a follow-up notification. Changes to the estimated duration should also be sent (if available). Attachment C, SLA-B8 and SLA-B9. 5. Customer Support Team. The Customer Support Team shall address situations on a daily basis that have not been addressed within the customer support processes. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the process which will allow DMS to support its Customers and End-users with timely notifications. 3. Describe the corporate commitment to providing DMS the information it requires for notifications on significant performance impacts to WVS and WDS. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 54 of 67 Attachment A: Statement of Work Mobile Communication Services 4. Describe the corporate commitment to providing DMS the necessary Customer Support Team staffing (resources) for escalations to address situations not readily addressed within the operational processes. 5. Describe the use of an escalation procedure related to situations which have not been addressed within the normal customer support processes. Customer Support Monthly Escalation Reports Verizon will support DMS with a monthly basis and detail the number of calls and emails related to requests for escalation assistance for technical and administrative support. Quarterly Zero Usage Reports Verizon will continue to provide a high-level summary of End- user devices that show no usage (i.e., zero minutes, zero texts, and zero data) quarterly. You can also obtain this report through Verizon’s My Business online portal. Escalation Process Your authorized contact also has the option of contacting your Global Enterprise Advisor/Account Manager for assistance in managing your account. Your first point of contact for trouble with your voice or data services is our Business and Government Customer Operations (BGCO) organization. Members of our BGCO teams can conduct rudimentary device and network troubleshooting. Concerns related to quality of service, such as the inability to make or receive calls, will be assigned the highest priority and receive prompt attention. A staff supervisor is available during the BGCO team’s hours of operation. In the event BGCO representatives cannot resolve a situation and escalation becomes necessary, the following account team members may be contacted. Contact Name Phone Number Client Partner - Public Sector, Verizon Business Group Tom Madden 850.294.5171 Global Enterprise Advisor Paris Perkins 1.800.757.0699 ext. 2103721 If the escalated situation is not effectively resolved or the process of resolution is not effectively initiated within 24 hours of the request, we suggest contacting the staff management level. Contact Name Phone Number Solutions Executive Federal John Amorielle 843.670.6648 Senior Manager- Business Government Customer Operations Andrew Cuozzo 443.820.4002 Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 55 of 67 Attachment A: Statement of Work Mobile Communication Services A highly sensitive situation that requires further escalation may require director level involvement. In those rare situations, we suggest you request a call back from the individuals below in the order in which they are listed. Contact Name Phone Number Director- Business and Government Customer Operations Joseph Chuisano 410.694.3400 Complex situations may require research and may take longer to resolve. In these situations, we will research, resolve the issue and report back to the employee or authorized contact when the issue is resolved. Notifications The Network Event Notification (NEN) Program is a courtesy service that provides notice to your organization about planned and unplanned network maintenance, including ongoing updates and issue resolution for affected services. Network event notifications are issued via email and the same information is maintained online through a self-serve NEN portal for up to four weeks. Your organization may choose to receive notices on unplanned and/or planned events. Events That May Trigger Notification and Notification Process Network event notifications will issue to your organization’s identified contacts, providing information about planned and unplanned maintenance events that may impact your service with us. A planned network event is sent to your identified contact up to two weeks before any planned network maintenance. An unplanned network event is sent when we receive confirmation there has been an unplanned disruption of service on the network. Events that may trigger automatic notification include a service condition that is significantly below our normal service operational thresholds. Because the service outage notification is sent when our systems identify a possible outage, your identified contact may receive the notification regardless of whether or not your end users are affected. There are four types of unplanned network event notifications: • Initial – Sent when the disruption is confirmed • Update – Sent every half hour until the service is restored • Restored – Sent when the issue is resolved and service is restored • Informational – Sent when it has been determined that a brief service disruption occurred on the network, but was resolved before an alert was issued If you receive a notification, there is no need to take any action. Our network engineers will be working to resolve the issue and you will receive an update when it is resolved. Both planned and unplanned event notifications will include the following information: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 56 of 67 Attachment A: Statement of Work Mobile Communication Services • Start Date • Start Time • Severity Level [(High or Low for Planned), (High for Unplanned)] • Affected Service (e.g., 4G LTE, Enterprise Messaging) • Affected Location: ( e.g., Dallas, Texas) • Affected Counties: (e.g., Freestone, Grayson, Kaufman, Fannin, Rockwall, Dallas, Henderson, Collin, Hunt, Ellis, Van Zandt, Navarro, Denton) • Tracking Number: (e.g., 123456) Self-Service Portal The self-service NEN portal includes the same network event information as is contained in the notification emails. The information is presented in user friendly views with data maintained for up to four weeks. You can access the NEN portal directly through Verizon’s My Business online resource or via https://m2m.verizonwireless.com/m2m/index.html#nenManageEnrollment Enrollment by Services Your organization may choose to receive notifications when all or at least one of the following covered services is operating below normal thresholds: • 1X • 4G LTE • 3G Network Extender • 4G Network Extender • HD Voice (formerly known as Advanced Calling) • Call Processing • Domestic Roaming-Data • Domestic Roaming-Voice • Enterprise Customer Mapping Solution • Enterprise Messaging • EV-DO • Enhanced Virtual Private Network • International Roaming Data-GSM • International Roaming Voice-GSM • IOT Grid Wide Utility Solutions • Location-based Service • LTE in Rural America • Network API • OTA 4G Device Management • One Talk • Push To Talk • Push To Talk Plus • Blackberry • SMS & Voicemail Notification • Static IP (Euless, TX) • Static IP (Hickory Hills) • Static IP (Plymouth Meeting) • Static IP (Sunnyvale) • ThingSpace Manage • Usage Controls • Verizon Digital Signage Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 57 of 67 Attachment A: Statement of Work Mobile Communication Services • Verizon Messaging Gateway • Voicemail & Notification • Visual Voicemail • Visual Voicemail - iPhone • Voice Cypher • Wi-Fi Calling The following are for Private Network (you may select all or at least one option from the list below): • Verizon Wireless Private Network - Aurora • Verizon Wireless Private Network - Birmingham • Verizon Wireless Private Network - Branchburg • Verizon Wireless Private Network - Charlotte 1 • Verizon Wireless Private Network - Charlotte 2 • Verizon Wireless Private Network - Columbus • Verizon Wireless Private Network - Euless 1 • Verizon Wireless Private Network - Euless 2 • Verizon Wireless Private Network - Hickory Hills • Verizon Wireless Private Network - Las Vegas • Verizon Wireless Private Network - Lodge (Detroit) • Verizon Wireless Private Network - Omaha • Verizon Wireless Private Network - Plymouth Meeting • Verizon Wireless Private Network - Redmond Ridge • Verizon Wireless Private Network - Rocklin • Verizon Wireless Private Network - Westborough The Network Notification Program is offered as a courtesy only. In no event shall the failure to provide outage notifications subject Verizon to penalties or damages of any kind. Verizon reserves the right to modify or discontinue outage notifications at any time. Support Team Our Business and Government Customer Operations (BGCO) teams are trained to address your inquiries related to our wireless services. They operate out of three full-service centers across the country: • Hanover, MD, Mon - Fri, 8 AM - 7 PM ET • Alpharetta, GA, Mon - Fri, 8 AM - 7 PM ET • Salt Lake City, UT, Mon - Fri, 8 AM - 7 PM MT The BGCO team assigned to your organization is determined by the geographical area of your headquarters location and can be reached toll-free at 800-922-0204. In the event your employees seek assistance after your BGCO team’s hours, our standard full-service wireless Customer Care team is available from 8 AM - 9 PM, Monday through Saturday, and 8 AM - 5 PM on Sunday, in each time zone. Customer Care can be reached toll free at 800-922-0204 and airtime-free at *611 from the wireless device. These Customer Care representatives are not specifically trained to support our corporate accounts, but can address many of your employees’ inquiries. 3.20 Contractor’s MCS Portal Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 58 of 67 Attachment A: Statement of Work Mobile Communication Services This subsection is applicable to both WVS and WDS. The Contractor shall provide an easy-to-use MCS portal that allows Customers to manage their End-user WVS and WDS devices, device management, and associated services. At a minimum, the portal must allow Customers’ designated administrators to view the specifics of and add, change, and cancel devices and services. As changes are made, corresponding billing changes must take place automatically. The Contractor is responsible for the general content and management of and for hosting the portal. All MCS-specific content must be approved in writing by the DMS Product Manager before publication. The Contractor’s MCS portal must include, at a minimum: 1. service definitions; 2. available features and options; 3. training materials; 4. product support information; 5. ordering procedures; 6. user guides; 7. equipment definitions and specifications; 8. maintenance information; 9. product configuration options; and 10. may include other information as mutually agreed to and approved in writing by the DMS Product Manager, such as whitepapers and diagrams. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. Contractor’s Portal Verizon’s My Business online resource is a self-service tool that enables your organization to manage your wireless accounts. You can view and pay your bills, create business structures, view select reports and maintain your account. Additionally, your designated employees can purchase equipment, accessories and service using My Business’ functionality. With My Business you can: • Receive online reporting in a consolidated manner or broken out by account or wireless number • View individual phone information, such as airtime usage and call detail • Modify mobile number information to allow for specific, customized analysis My Business provides a wide variety of comprehensive standard wireless reports, such as: • Charges Reports Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 59 of 67 Attachment A: Statement of Work Mobile Communication Services • Additional Charges – details monthly access, equipment charges, service & feature charges and taxes • Airtime Charges Detail – Details call usage and charges • Airtime Charges Summary – A summary of all your charges including taxes, services & features, access, airtime, etc. • Analyze Phone Charges – Detail view of charges and calls • Analyze Roaming Charges – Detail view of roaming calls • Most Expensive Calls - Calls with the highest charges • Purchase – All purchase activity details and charges • Usage Reports • Account Unbilled Usage – Current unbilled usage for the account • Billed Data Details – Data session details for multiple wireless numbers displayed simultaneously • Billed Messaging Details – Message details for multiple wireless numbers displayed simultaneously • Call Summary – Summary of voice usage and charges for each wireless number • Data Summary – Summary of data, messaging and purchase charges for each wireless number • Grand Total – Comprehensive Summary. Details total charges and total minutes. • International Travel Data High Alerts – A weekly list of high data usage alerts sent for current global data usage by wireless number. • Other Reports • Active Features – List of all features currently on your lines of service • Billing Structure – Your organization’s My Business users and their access within the online resource structures • Business Account Analysis – View a summary of your organization’s discounts and the amount of money saved, upgrade status and overage charges • Company Users – Your organization’s My Business users and their permissions within the online resource • Customer Invoice Management – A report with your own defined hierarchy • Deactivated Phones – Wireless numbers that have been deactivated • Device – Comprehensive summary of devices and upgrade eligibility You can add or remove fields from most existing standard reports. You can also create customized reports for the way your organization does business, including just the information you need – selecting from over 300 different reporting fields and order the fields in any sequence you want for your reports. You can save and schedule reports in advance, and receive an email when they are ready to be downloaded. You can also share saved reports with others in your organization or keep them private and change sharing status as needed. Raw Data Download Raw data download (RDD) is a representation of your Verizon wireless bills and does not include any reporting structures you design in My Business. The download provides a holistic view of all of your statement data, and it is delivered in a .zip file with four individual .txt files. The .txt files are: • Account Summary - Represents the account summary section of a statement • Account and Wireless Charges Detail Summary - Represents the wireless number charges section of a statement Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 60 of 67 Attachment A: Statement of Work Mobile Communication Services • Account and Wireless Summary - Represents the wireless number summary section of a statement • Wireless Usage Detail - Represents the usage section of a statement RDD is available within approximately 10 business days of each completed bill cycle. While these reports will meet the vast majority of your requirements, additional non-standard reporting options may be available upon specific written request. Your Account Manager can provide further details. 3.21 Devices This subsection is applicable to both WVS and WDS. The Contractor must provide all applicable software and firmware for each device offered under the Contract and corresponding support. The Contractor must provide a link to the manufacturer’s website where Customers can download current software updates/releases and software version release notes. The Contractor must work with the Customer and make a device recommendation based on a case-by-case analysis of the intended use of the device. All devices offered under MCS must be certified by the Contractor to operate with the performance parameters claimed by the manufacturer. The Contractor will remove any device that does not meet the manufacturer’s and the Contractor’s performance claims from the Vendor’s Device List. 1. Excluding activations involving number portability, the Contractor shall ship in-stock devices (including replacement devices) activated, registered, and ready-for-use. 2. If the Contractor is unable to ship in-stock devices, or if a device is out-of-stock, the Contractor must notify the Customer. 3. Account changes made in the MCS portal will display automatically in the portal and may take up to one (1) Business Day to be fully processed in the billing system with the exception of: a. devices that are out of stock or otherwise unavailable; b. account changes involving number portability; c. account changes with 1,000 lines of service or more should be made within three (3) Business Days. 4. Account changes made by phone or email should be processed within two (2) Business Day with the exception of: a. devices that are out of stock or otherwise unavailable; b. account changes involving number portability; c. account changes with 1,000 lines of service or more should be made within three (3) Business Days. 5. Shipping and handling fees are the responsibility of the Contractor, except for emergency and/or expedited orders. During the ordering process, Customers have the ability to approve related expedite fees prior to shipment. Responsibility and liability for loss or damage for all orders shall remain with the Contractor until final inspection and acceptance, when all responsibility shall pass to the Customer. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 61 of 67 Attachment A: Statement of Work Mobile Communication Services 6. The Contractor shall provide credit and/or replacement for freight-damaged or defective items and replace the items within two (2) Business Days after notification by the Customer. The Contractor shall provide expedited 24-hour delivery as requested by the Customer for new, replacement, and upgrade devices. 7. The Contractor may invoice the Customer an expedite charge. 8. The Contractor will be responsible for the credit and/or replacement of any freight- damaged or defective products at time of delivery. The Contractor shall not require the Customer to deal directly with the manufacturer. Within five (5) Business Days of a Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for the item’s return. 9. The Contractor must accept returns of items shipped in error and credit the Customer for the full amount. Within five (5) Business Days of the Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for returning the item. Delivery of correct items will be at no cost to the Customer. 10. The Contractor shall not impose any restocking fee under any circumstance. 11. Device provisioning errors must be corrected by the Contractor. 12. The Contractor shall not provide salvaged, distressed, outdated, or discontinued merchandise. 13. The Contractor shall obtain and pass through to the Customer any and all warranties obtained or available from the manufacturer/licensor of the cellular product. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. Verizon’s Devices Verizon works with manufacturers to update devices software/firmware for up to two (2) years after initial launch. Updates are typically made available via an over-the air update. Customers can contact their Account Manager/Customer Service for manufacturer-website links. Assistance with choosing service/equipment is provided by Customer’s Account Manager. Any device on our network goes through extensive testing to ensure the device delivers reliable wireless service at peak performance levels. If a device does not perform to our standards, it will not be approved for use on Verizon’s wireless network. Equipment arrives preprogrammed, ready to activate. Customers receive email-notification if ordered equipment is unavailable. Customers can order equipment and make account changes in My Business online resource; changes are typically effective within 24-hours of submission; two (2) day shipping is provided free of charge upon receipt of order. Customer’s Account Manager can coordinate rush/overnight delivery (charges may apply). Title and risk of loss pass to Customer and acceptance occurs upon receipt of equipment at address on the order. Verizon accepts returns/exchanges on all equipment purchased from us by government-liable end-users within thirty (30) days of purchase and credits the Customer for the full amount of the equipment; devices are shipped with receipt, return label, and container. No restocking fees. Verizon’s technical support is available 24/7 to assist with provisioning. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 62 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon will provide new devices for the initial purchase. Replacement devices may be Certified Like-New. Customers receive manufacturer’s equipment warranty. 3.22 Cooperation with Other Contractors This subsection is applicable to both WVS and WDS. The Contractor must fully cooperate with DMS, Customers, and other contractors providing telecommunications services to the State. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or Customers. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the corporate commitment to interact and work collaboratively with other Contractors and subcontractors, creating a team of SUNCOM service providers. Cooperation with Other Contractors Verizon has worked closely with DMS and its contractor since 2004. Specifically with current and previous MFN contractors in establishing the current Network to Network Interface. Given the numerous initiatives associated with the State of Florida’s Digital Transformation we fully expect to and welcome working with DMS and its contractors. Our standard communications solutions use applications, technologies and devices of many third parties. Most of these are provided under the terms and conditions of the corporate account agreement. However, certain features, applications, and devices described in this proposal may be provided by independent vendor(s) and may be subject to acceptance of their applicable terms and conditions. Verizon works with multiple vendors and third-party solution providers to present our customers with such applications and solutions, and we assume no responsibility for these third-party providers as our personnel or agents. For certain third-party solutions, you may elect to have charges presented on your Verizon bill for your convenience. Verizon will collaboratively with other Contractors and subcontractors (SUNCOM service providers) throughout the term of any resulting contract. 3.23 Customer Migration This subsection is applicable to both WVS and WDS. This subsection addresses the migration to services under this Contract. Attachment C, SLA- B10. The Contractor shall: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 63 of 67 Attachment A: Statement of Work Mobile Communication Services 1. Provide all reporting activities listed in SOW subsection3.26.5, Project Management – Implementation Plan and Customer Specific Migration Plans. 2. Assist as necessary to migrate existing MCS Customers to this Contract. 3. Not charge any non-recurring charges as part of the migration. 4. Not charge for service activations and SIM cards. 5. Provide end-users with the option to maintain their existing cellular device(s) and/or phone number(s) at no charge provided that the existing device can be unlocked and is compatible with Contractor’s network. 6. Coordinate and communicate with DMS and Customers throughout all aspects of the migration. 7. Complete the migration for State Agencies in one-hundred and twenty (120) calendar days. Complete the migration for OEUs in one-hundred and eighty (180) calendar days. a. Migration commences with DMS acceptance of the Services Infrastructure Checklist and ends when all current MCS Customers are identified as either migrated or no longer receiving services from the Contractor. b. Migration does not include new Customers (non-current MCS Customers), Customers changing their services after migration, or non-State agencies that opt to purchase under a different contract. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. Customer Migration Verizon will work with DMS to migrate services with as little interruption or degradation as possible. For existing Verizon wireless subscribers, there should be no interruption of services upon conversion. If porting from another carrier, there may be a brief lapse of service while the conversion is taking place. The implementation process comprises several phases. Your organization may be assigned a dedicated Implementation Manager who will serve as a project manager and assist you in the development of a customized implementation plan based on your specific requirements to transition your employees to Verizon wireless service. The Implementation Manager will also coordinate with other Verizon teams so the plan is executed in a timely manner. Throughout implementation, you will be provided with status updates to keep the process running smoothly and accurately. Implementation will typically take 90 days. Complex requests or specialized elements within your corporate contract may extend the timeframe. The following are some of the more critical steps that are generally included in our current implementation process: • The implementation team is assigned and meets internally to review your requirements • The implementation team coordinates a formal implementation kick-off conference call to introduce members to you Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 64 of 67 Attachment A: Statement of Work Mobile Communication Services • The Implementation Manager and/or team meets with your organization to develop a comprehensive account management program by customizing processes and procedures to meet activation, equipment fulfillment and your ongoing support requirements. This program may include an online billing, ordering, and analysis tool, among other account management functions • If you will be using a self-service portal, a Web-based demonstration may be conducted • You will provide a list of all the confirmed mobile numbers eligible to participate in the new Verizon wireless corporate pricing program • Migration, including numbers to be ported from other carriers, commences • To facilitate migration of your employees who already have wireless lines with us, we will query our billing systems to identify those lines based on Federal Tax ID numbers, Dun & Bradstreet numbers, and internal coding • The Implementation Manager will create or identify coding; and an account profile for your organization will be created • Account documents will be distributed and reviewed to include processes and procedures specific to you and your account • Employee program materials are created and marketing for the employee program begins (if applicable) 3.24 Transition for Future Iterations of this Service This subsection is applicable to both WVS and WDS. This subsection defines requirements associated with the end of the Contract to transition to the replacement contract for future iterations of these services or similar services. The Contractor shall provide transition duties until all Customer services have been transitioned, migrated, or discontinued and the Contractor has billed Customers their final invoices and resolved all disputed charges. The Contractor shall develop and implement a transition plan and perform all tasks identified in the plan in a timely manner to mitigate service disruptions (see subsection 3.23). The Contractor shall participate in meetings with the State, Customers, and other service provider(s) as reasonably required by the State in planning for the transition. There shall be no additional cost to DMS or Customers for transition activities. The Contractor shall timely and consistently coordinate and communicate with DMS and Customers, and other service providers, throughout all phases of the transition to ensure an orderly and efficient transition of services to any replacement contract. The Contractor will be required to perform end-of-service transition activities, which may take place at any time during the Contract term, and end-of-Contract transition services prior to the expiration or termination of the Contract. The full transition of existing services to replacement Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 65 of 67 Attachment A: Statement of Work Mobile Communication Services services and contracts is hereby explicitly made a criterion for completing the Contract Transition Plan. Upon request by DMS, the Contractor will be required to submit a transition plan for services within sixty (60) days with sufficient detail for DMS’s review and approval. DMS reserves the right to request modifications. The plan must include and describe in detail: 1. How the transition will be accomplished in the least disruptive way. 2. The Contractor’s commitment to continue to provide services and Contract resources under the existing terms and conditions of the Contract during the transition, including any restrictions and/or limitations. 3. The Customer impact and the Contractor’s commitment to minimizing any impact (e.g., business needs, complexity of service, services impacted by special programs, etc.). 4. Identification of tasks dependent upon the State’s data or resources. 5. Identification of all Customers by service type and unique product identifier. 6. Plan for transparent transition of services to support the continued billing, collection, and remittance of cost recovery rate for services. 7. Use of industry-accepted project management methodology throughout the transition process. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS will not be obligated to maintain Contract services for any set number of users or locations during the transition. The Contractor is required to work with DMS, Customers, and any other DMS contractor as expeditiously as possible in order to transition. The Contractor agrees to: 1. Cooperate with all entities to ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. 2. Maintain staffing levels that are sufficient to handle a smooth, complete, and expedient transition. 3. Transfer all applicable knowledge, including, but not limited to, the devices, software, and third-party Contract services. 4. Provide all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began. The Contractor shall bear the burden of proving existence before Contract work began, including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative information). 5. Upon request, promptly deliver to DMS, whether or not previously made available, all up- to-date guides, manuals, and training materials including operational, user, administrative, and any other guides and procedures the Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services, including, but not limited to, design documents and device configurations for services, Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 66 of 67 Attachment A: Statement of Work Mobile Communication Services shall be promptly delivered to DMS upon request, whether or not previously made available. 6.Assist DMS and any other DMS contractor with the planning and installation of any services to facilitate business continuity. 7.Respond promptly and completely to all questions related to the transition. 8.Provide all services and functions necessary for a complete, smooth, and expedient transition. 9.Assist the Department with the installation of network-to-network connections to facilitate continuity for MCS sites. Network-to-network connections will be paid for by the Department. At the time DMS initiates the transition plan, the Contractor shall provide the DMS Contract Manager a weekly Transition Status Report. The report shall include all impacted Customers. The format, content, and level of detail must be approved by DMS. After each End-user service transition is completed and the transition status and the billing account status both achieve 100% completion on the Transition Status Report for two (2) consecutive weeks, the Contractor may delete the service line item from the next weekly Transition Status Report. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.25 Contractor Meetings with DMS This subsection is applicable to both WVS and WDS. This subsection includes requirements applicable to subsections 3.26.1 through to and including 3.26.4. The Contractor is required to attend all meetings referenced in this section plus ad hoc meetings as DMS deems necessary. Meetings will be held either at the DMS offices in Tallahassee, Florida or virtually. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person or allow remote attendance via a mutually agreed-upon conferencing service. For virtual meetings the Contractor will be responsible for providing the video conference call bridge. For all meetings referenced herein, the Contractor is responsible for the business and administrative tasks associated with the meetings, including, but not limited to, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. SLA violations include, but are not limited to, inadequate participation of required staff and inadequate preparation. Meeting preparation must include background materials and reports. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 67 of 67 Attachment A: Statement of Work Mobile Communication Services 3.25.1 Weekly Conference Call The Contractor shall initially participate in a weekly conference call with DMS to discuss and provide status updates on all open or unresolved issues in the escalation queue. It is the responsibility of the Contractor to coordinate and initiate the call at a time acceptable to the Department’s staff. The call frequency is expected to be modified by DMS to monthly or quarterly during the initial Contract term, which is in DMS’ sole discretion and dependent on implementation and migration. 3.25.2 Monthly Operational Meetings The Contractor is required to hold monthly meetings with DMS to review and audit, at a minimum, customer support, escalations, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns, technical updates/changes, SLA Compliance Report, Escalation Activity Report, Direct-Billed Monthly Report, Direct-Billed Quarterly Report, security, policy, design, and administrative topics. While there will be discussions of current and future services, these meetings are not sales meetings. Agendas for these meetings will include operational and administrative items, including, but not limited to, review of operational concerns, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed operational changes. 3.25.3 Project Management Monthly Review Meetings The Contractor is required to hold monthly meetings with DMS for project management during the Project Implementation Phase. Attachment SLA-C1. The Project Implementation Phase closes with DMS acceptance of a completed Services Infrastructure Checklist. The Contractor will set the agendas for these meetings, which will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. 3.25.4 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase within thirty (30)days of Contract execution. Attachment SLA-C2. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 68 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26 Project Management This subsection is applicable to both WVS and WDS. The Contractor must provide project management services in accordance with the DMS regulations set forth in Chapter 74-1, F.A.C., for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager. The following subsections contain the minimum requirements for MCS Project Management: 3.26.1 Project Management - Project Management Plan and Disaster Recovery Plan 1. The Contractor shall create a Project Management Plan (see Attachment C, SLA-D1). The Project Management Plan must describe how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. The plan listed below is an additional component of the Project Management Plan. However, the plan listed below is a deliverable separate from the Project Management Plan and subject to final acceptance by DMS. 2. Disaster Recovery Plan. (See Attachment C, SLA-D2.) The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of the disaster recovery plan and record of plan changes. The plan will include the following, at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support Timeline. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 69 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26.2 Project Management - Implementation Phase The Project Implementation Phase starts after DMS acceptance of the Project Management Plan and ends with DMS acceptance of a completed Services Infrastructure Checklist. The Project Status Report, described below, is a deliverable that must be submitted to, and accepted by, the DMS Project Manager. 1. Project Status Report. The Contractor shall create Project Status Reports. Attachment C, SLA-D3. The Contractor must provide bi-weekly Project Status Reports, which are due via email to the DMS Contract Manager each Thursday by 5:00 PM Eastern Time, and must include: a. Project schedule. b. A narrative description of significant project activities that have been conducted or are underway. c. The progress-to-date on project activities. d. An explanation of any tasks/activities that are behind-schedule and a plan to bring them current. e. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. f. Upcoming deadlines. 3.26.3 Project Management - Guides The Contractor shall create the following two (2) guides. These guides are deliverables subject to final acceptance by DMS. The Contractor shall update the guides when necessary as determined by either DMS or the Contractor. Attachment C, SLA-D4. 1. WDS and WVS Operations Guides. The Contractor shall create and maintain one (1) WDS and WVS Operations Guides describing the operational relationship between the Contractor and DMS. The guides must establish procedures to be followed by the Contractor while delivering services. This includes engineering, operational, and business processes for service delivery. At a minimum, the guides must include ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes. 2. WDS and WVS User Guides. The Contractor shall provide one (1) WDS and WVS User Guides that provide a set of instructions for the End-user. The User Guides must also contain device specifications, such as a recommendation of number of simultaneous users that each device can support. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 70 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26.4 Project Management - Closure The Contractor shall create project closure documentation. (See Attachment C, SLA- D5.) The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.26.5 Project Management - Implementation Plan and Customer Specific Migration Plans 1. Implementation Plan. The Contractor must submit a detailed Project Implementation Plan to the Contract Manager. (See Attachment C, SLA-D6.) The Implementation Plan must address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Management Plan and ends with DMS acceptance of a completed Services Infrastructure Checklist. a. The Implementation Plan must outline an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation. The Implementation Plan shall include, at a minimum: i. Schedule of activities, including all Services Infrastructure Checklist Activities. ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. Network support. v. Operations Centers (operational and security). vi. Day-to-day operational support services. vii. Training – cross reference training section. b. The Contractor shall provide weekly reporting regarding migration. Attachment C, SLA-D7. The reporting, which shall exclude any information regarded as Customer Proprietary Network Information (CPNI), should detail the number of current MCS End-users per agency/entity, the progress of migration, and note any End-users that have notified the Contractor they will no longer be using its service. This report shall include details on the Contractor’s communication with current MCS Customers regarding notification of this Contract and required Customer actions. This report is due to the DMS Contract Manager on a weekly basis, commencing with the completion and DMS acceptance of the Services Infrastructure Checklist and ending when all current MCS End-users are identified as either migrated or no longer receiving services from the Contractor or for non-State agencies having selected another contract vehicle.. The format, content, and level of detail must be approved by DMS. 2. Individual Customer-Specific Migration Plans. If requested by DMS, the Contractor must submit these plans in accordance with the requirements in this section to DMS and the Customer. Attachment C, SLA-D8. The Contractor will be responsible for creating Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 71 of 67 Attachment A: Statement of Work Mobile Communication Services Individual Customer-Specific Migration Plans as a Customer migrates to MCS, which shall exclude any information regarded as CPNI. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under MCS. These plans will vary based on the proposed service and the complexity of the service migration, but must include, at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. iii. Migration and preparation planning. 1. Impact analysis. 2. Stakeholder communications plan. iv. Migration management. v. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. Project Management - Implementation Plan and Customer Specific Migration Plans Given Verizon’s incumbent role we will work with DMS to assess projects related to the MCS ITN that have already been implemented, tested and functional. Based on those assessments Verizon will develop a project plan following the methodology listed below. The implementation process comprises several phases. Upon contract execution, DMS will be assigned a dedicated Implementation Manager who will serve as a project manager and assist you in the development of a customized Implementation Plan based on your specific requirements. The Implementation Plan with six (6) weeks after Contract execution. Failure to meet this objective will not result in penalties of any kind. The Implementation Manager will also coordinate with other Verizon teams so the plan is executed in a timely manner. Throughout implementation, you will be provided with status updates to keep the process running smoothly and accurately. Implementation will typically take 90 days. Complex requests or specialized elements within your corporate contract may extend the timeframe. The following are some of the more critical steps that are generally included in our current implementation process: • The implementation team is assigned and meets internally to review your requirements • The implementation team coordinates a formal implementation kick-off conference call to introduce members to you • The Implementation Manager and/or team meets with your organization to develop a comprehensive account management program by customizing processes and procedures to meet activation, equipment fulfillment and your ongoing support requirements. This program may include an online billing, ordering, and analysis tool, among other account management functions Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 72 of 67 Attachment A: Statement of Work Mobile Communication Services • If you will be using a self-service portal, a Web-based demonstration may be conducted • You will provide a list of all the confirmed mobile numbers eligible to participate in the new Verizon wireless corporate pricing program • Migration, including numbers to be ported from other carriers, commences • To facilitate migration of your employees who already have wireless lines with us, we will query our billing systems to identify those lines based on Federal Tax ID numbers, Dun & Bradstreet numbers, and internal coding • The Implementation Manager will create or identify coding; and an account profile for your organization will be created • Account documents will be distributed and reviewed to include processes and procedures specific to you and your account • Employee program materials are created and marketing for the employee program begins (if applicable) 3.27 Project Management - Services Infrastructure Checklist This subsection is applicable to all Contractors. The Contractor must complete the Services Infrastructure Checklist provided below in accordance with this subsection and submit the checklist to the DMS Contract Manager and DMS Product Manager. Attachment C, SLA-D9. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. Upon request, the Contractor will be required to provide DMS any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval of the Final Services Infrastructure Checklist. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All requirements on the Services Infrastructure Checklist must be fulfilled in accordance with the Contract including, but not limited to, the SOW. Additional requirements may be added to the Services Infrastructure Checklist at the discretion of DMS. DMS must approve in writing all items listed in the Services Infrastructure Checklist before the Contractor is permitted to charge for any service or device to Customers. The timeline for the Contractor’s completion of the Services Infrastructure Checklist will be approved in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, must be approved in writing by the DMS Project Manager, in DMS’ sole discretion. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 73 of 67 Attachment A: Statement of Work Mobile Communication Services Infrastructure Checklist Section Reference Requirement SOW Section 2 2.1 - 2.6 All required key staff positions have been filled with individuals who possess the required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. 2.7 The Contractor has demonstrated that its Customer Support Team is staffed and trained. SOW Section 3 3.12 Security and fraud services are ready for production. 3.13 Processes related to test and demonstration accounts for WVS and WDS are final. 3.14 Emergency services programs are ready for production. 3.16 Design characteristics have been reviewed and are ready for production. 3.17 Reports and reporting options are ready for production. 3.18 SLA processes are ready for production. 2.7 and 3.19 The Customer Support Team is staffed and trained. 3.20 The Contractor’s portal is operational. 3.21 The Contractor has provided the link to the manufacture’s website. The Contractor has provided its EUPL and Vendor’s Device List. 3.26.1 (2) The Contractor has provided an acceptable Project Management Plan. 3.26.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. 3.26.3 (1) The Contractor has provided the WDS and WVS Operations Guides 3.26.3(2) The Contractor has provided the WDS and WVS User Guides Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 74 of 67 Attachment A: Statement of Work Mobile Communication Services 3.26.5(1) The Contractor has provided the Implementation Plan. SOW Section 4 4 Public safety services are ready for production. SOW Section 5 5.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. 5.7 The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. 5.9 The Contractor has demonstrated the ability to maintain a corresponding inventory. 5.10 The Contractor has demonstrated the ability to invoice DMS for all fulfilled orders. 5.11 The Contractor has demonstrated the ability to provide a detailed invoice substantiation file and do so in a mutually agreed upon secured delivery method. SOW Section 6 6 The Contractor has demonstrated the MFMP catalogs are ready, and the Contractor is ready to accept orders through MFMP. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4. Public Safety Service Plans and Devices The requirements of this Section 4 are only applicable if the Contractor is providing public safety services, as identified in the Contractor’s BAFO. If applicable, must adhere to all minimum requirements of this SOW, including those of this subsection. 4.1 Deployable Technologies The Contractor must have mobile communication units that are deployable technologies. Generally, the Contractor will deploy these mobile communication units during emergency situations to the affected area. The Contractor will install these units during emergencies and may use existing satellite, microwave, or radio systems for backhaul. The Contractor must have a Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 75 of 67 Attachment A: Statement of Work Mobile Communication Services robust regionalized deployable strategy, ensuring that deployable network equipment is available and fully operational, with the required backhaul and/or networking capabilities, throughout the State. The Contractor must coordinate and cooperate with DMS, and any federal, State, or local emergency management agency in providing for emergency communications services, including the Department of Emergency Management, and all other entities that are part of the ESF-2 function. These deployable technologies are generally characterized as the following: 1. Cell on Wheels: a cellular base station on a trailer with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 2. Cell on Light Truck: A cellular base station on a light truck platform with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 3. System on Wheels: a full base station and controller on a trailer/truck/big rig/etc. This is a fully self-contained cellular system that can provide an island system with no need for satellite/microwave link back; applicability of this type of deployable technology may be limited if there is no internet connectivity. 4. Unmanned Aerial Systems (UAS) and Robotics: Deployable UAS (e.g., drones) in the Class G uncontrolled airspace (400’ above ground level), fixed, multi-rotor, and tethered UAS, some of which are capable of providing hot spot and wide-area coverage. Similar waterborne vehicles include remotely operated vehicle and unmanned underwater vehicle. 5. Other systems: Includes, but is not limited to, vehicular network systems and man- packs. Verizon’s Deployable Technologies We own a fleet of portable emergency equipment that can be regionally deployed quickly to keep customers connected or restore damaged connections as soon as possible. We tactically place network-deployable equipment throughout the country, so we’re ready if primary connections get shut down. We maintain Cell on Wheels (COWs), Cell on Light Trucks (COLTs) and Generator on a Trailer (GOATs1) that can be deployed to improve wireless coverage at large gatherings and special events. They are also utilized to quickly improve coverage and capacity when natural disasters or other unplanned events interrupt wireless service. We also deploy Wireless Emergency Communication Centers (WECCs) into disaster zones, providing a safe place where impacted members of the community can charge their phones, make a free call, or access the Internet. We have over 530 portable assets located across the country that enable our teams to enhance or restore network coverage and capacity in emergencies, and we maintain a fleet of over 800 portable generators nationwide. There are many types of assets and innovative solutions, such as: 1GOATs are mobile electrical generators, often attached to trailers or trucks, deployed to provide electrical power. GOATs can be used to power network services or emergency operations in the aftermath of disasters (e.g., tornados or hurricanes) that compromise the existing infrastructure. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 76 of 67 Attachment A: Statement of Work Mobile Communication Services • Repeater-on-a-Trailer (RAT) • Tower-on-Wheels (TOW) • HVAC on Roadside Equipment (HORSE) • Repeater on a Trailer (RAT) • Pico cell on a Trailer (SPOT) • High altitude wireless kennewhat aka tethered drone (HAWK) • Cell Repeater on Wheels (CROW) We also continue to design and deploy innovative portable solutions that provide our personnel, first responders, and our customers with options that extend wireless coverage into areas of need. Many of these solutions leverage technologies ranging from lightweight suitcase-sized cell sites, to trailer-based solutions, and drone assets. The Verizon Response Team (VRT) is a nationwide program sponsored and managed by the National Government Sales & Operations team. When a natural disaster, crisis, or planned event occurs VRT responds to government and non-profit organizations and emergency management agencies that need our assistance. VRT provides the following support in the event of a crisis: • Deployment of COW/COLT/crisis response vehicle • Back-up phone coverage • Equipment/Network support • Assistance with search and rescue initiatives • A live support line to request help 24/7 • Best-in-class customer support • Routing of requests to the Verizon Security Assistance Team • One phone number (800-981-9558) to call in a crisis situation. This process links together management of crisis situations in one location for the entire Verizon wireless community. VRT aligns network, operations, legal and sales – allowing us to react quickly to a crisis situation. The benefits to our customers and to emergency management agencies are tremendous. On the VRT Team, Verizon has assigned a dedicated Crisis Response Manager to the State of Florida. The State’s Crisis Response Manager is listed as part of Verizon’s escalation path for public safety network events and works with the State’s account team to coordinate support, drills, and ongoing customer training as needed. As part of our robust regional deployable strategy, Verizon performs Emergency Operations Center (“EOC”) drills each year prior to hurricane season with refreshers as needed. We have staff at key Verizon EOC locations within the state who regularly maintain, fuel, and test Verizon’s deployable assets to ensure that Verizon is ready to provide emergency support within the State of Florida at a moment's notice. Verizon stands ready to help keep DMS and public safety agencies connected even in remote areas where voice and data network infrastructure is unavailable, or in disaster scenarios where networks could fail. Verizon will continue to coordinate and cooperate with DMS, and any federal, State, or local emergency management agency in providing for emergency communications services, including the Department of Emergency Management, and all other entities that are part of the ESF-2 function. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 77 of 67 Attachment A: Statement of Work Mobile Communication Services 4.2 Local Control The Contractor should provide priority and preemption to public safety entities during times of emergency. The priority and preemption will be determined and invoked by the public safety entities through a local control portal. The local control portal shall allow the Customer to enact and deactivate priority and preemption, which shall be controlled by authorized Customers. The Contractor’s public safety service plans and devices must not be throttled during an emergency. Verizon’s Approach to Local Control For Verizon’s qualified public safety users subscribing to Verizon’s Public Safety Price Plans, priority and preemption is always on. Verizon provides priority and preemption to public safety entities during times of emergency as described below: Responder Private Core Responder Private Core is a dedicated network core that Verizon uses to enable certain other products such as Mission Critical Push to Talk and Private Network Traffic Management for traffic segmentation capabilities to support improved security, enhanced service management and control. It is connected to Verizon’s Radio Access Network (RAN), which utilizes spectrum in various bands including 700 MHz, 800 MHz Cellular, 1.9 GHz PCS and 1.7/2.1 GHz Advanced Wireless Services (AWS) bands. Responder Private Core separates data traffic of public safety mobile users from commercial users across Verizon’s 4G LTE network; however, it is not available on Verizon’s 5G Nationwide and 5G Ultra Wideband networks. Public safety users will have their data immediately recognized as public safety with enhanced reliability through the network. Responder Private Core leverages leading edge networking technology to provide security, flexibility and reliability. Mobile Broadband Priority Mobile Broadband Priority provides public safety users priority service for data and voice transmissions. During times of heavy commercial network congestion, Mobile Broadband Priority users will receive priority over commercial users. Mobile Broadband Priority enables priority service for public safety officials using applications on smartphones or tablets, transmitting data from first responder vehicles or video from surveillance cameras. Mobile Broadband Priority is available at no additional charge to qualified public safety customers on the 4G LTE Network only. Mobile Broadband Priority access to the 5G Network is not currently available. Preemption Preemption provides prioritized access to network resources during times of network congestion. Verizon automatically reallocates network resources from commercial data/Internet users to first responders in the unlikely event network resources become congested. As part of the network access and registration process, first responders and public safety personnel are identified and given preemption designation. This helps to determine which users will receive allocated resources with preemption. Preemption is offered at no additional charge for qualified public safety customers on the 4G LTE Network only. Preemption is currently not available to the 5G Network. Customers can use Traffic Management , a feature of Private Network service that transports a multitude of data applications, including Voice over IP (VoIP), video and best effort applications. When there is contention for network resources, mission critical applications (i.e., VoIP) are competing with best effort applications (i.e., email) for network resources, so customers’ mission Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 78 of 67 Attachment A: Statement of Work Mobile Communication Services critical applications may experience performance degradation (e.g., difficulty accessing Verizon’s LTE network resources, variable download/upload speeds, etc.). Traffic Management is a Private Network feature, available only for Verizon's 4G LTE devices, that provides customers a premium and differentiated network experience. Private Network Traffic Management enables application differentiation and QoS over the LTE Private Network using standards-based IP packet marking. Benefits include: • Allows customers to prioritize business critical applications over best effort • applications during congested / non-congested environments. • Delivers more predictable application performance for subscribers using business • critical applications during network congestion. • Extends Wireline QoS policies over the LTE Private Network. • Delivers end to end QoS when combined with Verizon's Private IP network solution. • Provides access priority during network heavy utilization for eligible Public Safety accounts. Private Network Traffic Management can be added to a LTE Private Network device for a monthly charge and is available on configurations using Verizon Private IP; Dedicated Physical Connection; and Zero Tunnel connectivity. Private Network Traffic Management offers both Enhanced and Premium subscription options. • Enhanced: Allows mapping of critical applications up to a maximum of 2.0 Mbps Mission Critical Class of Service (CoS), with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. Mission Critical traffic may not exceed 2 Mbps. • Premium: Allows mapping of critical applications up to a maximum of 12 Mbps Mission Critical CoS, with the remaining best effort applications mapped into the Best Effort CoS utilizing the remaining available LTE bandwidth. Mission Critical traffic may not exceed 12 Mbps. Verizon’s public safety plans are not throttled during an emergency. Verizon welcomes a deeper discussion to understand how this technology may meet your public safety data needs. 4.3 Local control portal In addition to the requirements of subsection 3.20 Contractor’s MCS Portal, the Contractor should provide a public safety portal (dashboard). The information held in this dashboard, or within the Contractor’s MCS Portal, shall include, but is not limited to, the status of the Statewide network and alerts on outages. All features and functionality shall be available to DMS in real-time at all times. The number of DMS dashboard users shall be determined by DMS, and each user shall have a unique log-in and password. Non-mission critical public safety service plans shall provide the status of the Statewide network and alerts on outages through an alternative means. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 79 of 67 Attachment A: Statement of Work Mobile Communication Services Local Network Command and Network Reporting Verizon’s Local Network Command allows designated public safety entities/Incident Commanders, to view the network operational status in an incident area and respond in real-time, dynamically administering user groups and temporarily managing data traffic Quality of Service (QoS) on qualified Public Sector responder devices. DMS would use its My Business online resource as a dashboard for all of their Verizon services and products - including public safety services and products. All Customers can enroll their authorized contacts in Verizon’s Network Event Notification (“NEN”) Program . Verizon’s NEN Program is a courtesy service that provides notice to Customers about planned and unplanned network maintenance, including ongoing updates and issue resolution for affected services. Network event notifications are issued via email and the same information is maintained online through a self-serve NEN portal for up to four weeks. Customers may choose to receive notices on unplanned and/or planned events. Events That May Trigger Notification and Notification Process Network event notifications will issue to your organization’s identified contacts, providing information about planned and unplanned maintenance events that may impact your service with us. A planned network event is sent to your identified contact up to two weeks before any planned network maintenance. An unplanned network event is sent when we receive confirmation there has been an unplanned disruption of service on the network. Events that may trigger automatic notification include a service condition that is significantly below our normal service operational thresholds. Because the service outage notification is sent when our systems identify a possible outage, your identified contact may receive the notification regardless of whether or not your end users are affected. There are four types of unplanned network event notifications: • Initial: Sent when the disruption is confirmed • Update: Sent every half hour until the service is restored • Restored: Sent when the issue is resolved and service is restored • Informational: Sent when it has been determined that a brief service disruption occurred on the network, but was resolved before an alert was issued If you receive a notification, there is no need to take any action. Our network engineers will be working to resolve the issue and you will receive an update when it is resolved. Both planned and unplanned event notifications will include the following information: • Start Date • Start Time • Severity Level [(High or Low for Planned), (High for Unplanned)] • Affected Service (e.g., 4G LTE, Enterprise Messaging) • Affected Location: ( e.g., Tampa, Florida) • Affected Counties: (e.g., Broward, Miami-Dade, Palm Beach, Brevard, Polk, Pinellas, • Osceola, Hillsborough) • Tracking Number: (e.g., 123456) Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 80 of 67 Attachment A: Statement of Work Mobile Communication Services Self-Service Portal The self-service NEN portal includes the same network event information as is contained in the notification emails. The information is presented in user-friendly views with data maintained for up to four weeks. You can access the NEN portal directly through Verizon’s My Business online resource or via a direct website link that can be provided upon enrollment. Enrollment by Services Event enrollment is available for covered services, which are continually being updated. Notifications issue when the selected service is operating below normal thresholds. NEN services may include 4G LTE, 5G Services (Network), Amazon Web Services (AWS) – Multi-Edge Compute, Call Processing, Enterprise Messaging, HD Voice, Internet of Things (IoT), Push To Talk Plus, Verizon Wireless Private Network and others. To avoid being overwhelmed with unnecessary notifications, Customers should only sign up for notifications that are relevant to the solutions the Customer has deployed. The Network Notification Program is offered as a courtesy only. In no event shall the failure to provide outage notifications subject Verizon to penalties or damages of any kind. Verizon reserves the right to modify or discontinue outage notifications at any time. 4.4 Public Safety Standards Mission Critical public safety service plans and devices shall be in compliance with the relevant 3rd Generation Partnership Project Technical Specifications and the National Public Safety Telecommunications Council (NPSTC) standards for a mission critical service . The Contractor’s public safety service plans and devices must perform to the most recent version of the standards described in TL-9000 Quality Management, ISO 9001, ATIS-100009 Overview of Standards in Support of Emergency Telecommunications Service, ITU-T Y.1271 framework on network requirements and capabilities to support emergency telecommunications over evolving circuit-switched and packet-switched networks. Should the Contractor offer plans marketed towards the public safety community that are not in compliance with the relevant 3rd Generation Partnership Project Technical Specification or do not meet the necessary criteria to be deemed “Mission Critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), the Contractor’s EUPL must clearly state, at the beginning of the plan description, “THIS PUBLIC SAFETY PLAN DOES NOT PROVIDE A MISSION CRITICAL SERVICE STANDARD.” Failure to include this statement where applicable will result in the EUPL not being accepted by DMS. Verizon Response Clarification. The basis of Verizon’s Responder Private Core is Verizon’s Long Term Evolution (LTE) wireless network. LTE is a technology based on 3GPP standards. It supports advanced application usage and high-speed data services. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 81 of 67 Attachment A: Statement of Work Mobile Communication Services Established cellular industry and performance standards serve as the foundation for our engineering, design, operation and quality assurance programs. Verizon has created enterprise-wide policies that conform to the International Organization for Standardization (ISO) 27002.2005 and National Institute of Standards and Technology (NIST) standards for the protection of customer and employee information. These policies cover security issues, such as account management, password standards, server configuration and a wide range of security topics. Many of the equipment manufacturers that we utilize are certified through ISO. 4.5 Demonstration Devices DMS Demonstration Devices. Upon DMS request, in addition to any other test devices required by this SOW, the Contractor shall provide up to ten (10) wireless demonstration public safety devices (including airtime) for use by the Department for the purposes of testing and evaluation at no additional cost. The demonstration equipment shall be made available for a minimum period of thirty (30) Business Days. Any demonstration agreements, equipment, forms, and processes shall be provided, managed, and maintained by the Contractor, subject to the approval of DMS. Customer Demonstration Devices. The number of demonstration public safety devices the Contractor elects to provide to Customers is at the discretion of the Contractor. The Contractor will coordinate directly with any other Customer regarding public safety service demonstration equipment, notifying the Department in advance of these activities. Demo Devices Currently, Verizon offers a program that enables new and existing customers to demo/trial various devices and services at no charge to the customer. The customer may trial up to three devices at a time. Verizon will make demonstration equipment available to DMS for sixty (60) business days; and will make demonstration equipment available to Customers purchasing from the resulting agreement for thirty (30) days. With approval from our B2B Demo Support Team, time-periods may be extended and the number of devices available for demo may be increased. The B2B Demo Support Team may also approve trialing devices and services outside of the U.S. 4.6 Public Safety Customer Support The Contractor must provide a dedicated help desk number for support of its public safety service plans and devices. The Contractor must develop and abide by an escalation procedure specific to public safety real- time network issues and public safety End-user issues. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s public safety escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved user issues or real-time network issues that have been outstanding for more than ten (10) Business Days. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 82 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor should limit access to the public safety plans to only Customers that are Public Service Entities or as recognized by the First Responder Network Authority. The Contractor should limit access to the Mission Critical public safety plans to only Customers that are Public Safety Entities. At a minimum, Public Safety Entities should include the following Customers, as categorized by the North American Industrial Classification System (NAICS) codes: • 621910 Ambulance Service • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order and Safety Activities • 928110 National Security • 921190 Other General Government Support • 921110 Executive Offices • 921150 American Indian/Alaska Native Tribal Governments • 922190 Other Justice, Public Order and Safety Activities Should the Contractor offer non-mission critical public safety service plans, the Contractor’s EUPL must clearly state the eligible NAICS codes in the plan descriptions. Verizon’s Public Safety Customer Support Residing within Verizon’s Business and Government Customer Operations (BGCO) Technical Solution Center is a group of technical experts who provide Wireless Enterprise Help Desk (WEHD) support to Verizon’s public safety customers. This U.S.-based helpdesk-to-help desk support team is available 24/7/365. Customers will be provided with the WEHD support contact number if you subscribe to one of the advanced product types it supports, such as Public Safety Plans, Private Network, Enterprise Messaging, or an Internet of Things (IoT) solution [Intelligent Video, Asset Management, etc.]. Upon contact, one of our technical experts will conduct troubleshooting and recommend specific actions to help you achieve issue resolution. If the issue is related to Verizon’s wireless network, then the BGCO will escalate and engage the appropriate network support teams. Please note: The WEHD service should only be used for troubleshooting of government liable devices related to the advanced product or solutions that are supported by this group of technical experts. Issues with devices on employees’ personal accounts or non WEHD-supported issues should be handled by calling our regular customer service number, 800-922-0204, and selecting the appropriate support option in the IVR. Public Safety Escalation Procedure Your first point of contact for trouble with your public safety services is our WEHD located within Verizon’s Business and Government Customer Operations (BGCO) organization. Members of our WEHD teams can conduct device and network troubleshooting. Concerns related to quality of service, such as the Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 83 of 67 Attachment A: Statement of Work Mobile Communication Services inability to make or receive calls, will be assigned the highest priority and receive prompt attention. A staff supervisor is available during the BGCO team’s hours of operation. In the event BGCO representatives cannot resolve a situation and escalation becomes necessary, the following account team members may be contacted. Contact Name Phone Number/Email Address Client Partner - Government Tom Madden 850-294-5171 tom.madden@verizonwireless.com Verizon Crisis Response Manager - Florida2 2 Jos Bowmaster 800-981-9558 (VRT Hotline) 603-953-5023 (m) joseph.bowmaster@verizon.com If the escalated situation is not effectively resolved or the process of resolution is not effectively initiated within 24 hours of the request, we suggest contacting the staff management level. Contact Name Phone Number/Email Address Managing Partner - Government Sales South Florida Beth Bailey 786-360-9408 beth.bailey@verizonwireless.com Managing Partner - Government Sales North/Central Florida Colin Denney 904-718-9797 colin.denney@verizonwireless.com A highly sensitive situation that requires further escalation may require director level involvement. In those rare situations, we suggest you request a call back from the individuals below in the order in which they are listed. Contact Name Phone Number/Email Address Director - Government Sales Kim Mirabella 813-326-0929 kim.mirabella@@verizon.com Complex situations may require research and may take longer to resolve. In these situations, we will research, resolve the issue and report back to the employee or authorized contact when the issue is resolved. Verizon limits access to Public Safety Plans to customers who have a qualifying North American Industry Classification System (“NAICS) code; eligible public safety NAICS codes are described in further detail under Question 9, Eligible Users . 4.7 Public Safety Reporting The Contractor shall timely provide a monthly Public Safety Service Plans and Devices Report to the Department’s Contract Manager. Attachment C, SLA-E1. The report shall contain public 2 Customers may contact the State’s Verizon Crisis Response Manager to immediately escalate network issues during emergencysituations. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 84 of 67 Attachment A: Statement of Work Mobile Communication Services safety Customer agency, End-user usage, End-user devices, rate plans, and any other related information DMS requires. This report shall not include any information that is considered CPNI. The format, content, and level of detail must be approved by DMS. Verizon’s Public Safety Reporting Acknowledged. 4.8 Public Safety Marketing In addition to any other Customer webpages required by this SOW, the Contractor shall provide specific information on its MCS portal related to its public safety service plans and devices. This should include, at a minimum, information on ordering, devices, apps, service offerings, and accessories. The Contractor shall provide the Department with a copy of all materials used by Contractor, and its subcontractors, to promote or advertise public safety specific service plans and devices to Florida’s public safety user community. The Contractor will submit this information to the DMS Project Manager once per quarter, or as requested by DMS. Mission critical Push-to-Talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the Contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department. Given the statements in subsection: Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed in SOW, section 4, Public Safety Service Plans and Devices. Verizon will work closely with the Department as required regarding the marketing and promotion of Verizon’s public safety offerings, service plans, and devices. Please review the responses below for further detail regarding our proposed offering for this subsection. Describe the Respondent’s proposed deployable technologies and how they will be utilized during an emergency or when requested by a public safety entity. Verizon Response See above response to Question 1 above which describes Verizon’s Deployable Technologies. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 85 of 67 Attachment A: Statement of Work Mobile Communication Services Since the beginning, Verizon has worked closely with first responders, our customers, and our communities to provide support and wireless solutions when they are needed most – during an emergency/extreme weather conditions. With threats of hurricanes, tornadoes, wildfires and other natural disasters always a possibility, customers rely on us to keep them connected and productive, especially when the unexpected happens. We provide support in a variety of ways, often lending wireless voice and data devices to first responders and emergency personnel. We built a Public Safety Private Core to support public safety, especially during times of high data traffic. In addition, when disaster strikes, we coordinate with first responders and can mobilize charging stations, special equipment, emergency vehicles and more to support local, state and federal agencies across the U.S. Being crisis-ready is paramount to Verizon, and we are committed to supporting those who need us most when they need us most. During an emergency, first responders rely on wireless service more than ever to coordinate efforts in the face of fires, floods, snow and wind storms, earthquakes, tornados, or hurricanes. We’ve assisted first responders and citizens during some of our nation’s most destructive disasters. We loaned more than 6,000 devices during 9/11, more than 3,000 during Hurricane Katrina and more than 2,500 during Hurricane Sandy. During 2018, we supported disasters including Hurricanes Gordon, Florence, and Michael; Mendocino and Camp wildfires in California, a gas pipe explosion in Massachusetts, volcano eruption in Hawaii, earthquake in Alaska, and winter storm Diego across the Southeast, among others. In total, we supported 75 disasters in 2018, helping more than 120 different public safety agencies and non-profit organizations. Last year we lent more than 2,300 phones and tablets and more than 2,700 data devices (Jetpacks, routers, network extenders) to keep first responders connected and communities safe. Below are recent examples of how deployables have been utilized during an emergency or when requested by a public safety entity in the State of Florida: • During SBLIV in Miami, FL the Verizon Response Team provided the FDLE with a cradlepoint router to assist their JOC in their Super Bowl operations. • During SBLIV in Miami, FL the Verizon Response Team provided the state governors of Missouri and California Security Teams with their communication operations during game day operations. • In response to the COVID-19 national pandemic, Verizon partnered with the Florida Department of Veterans Affairs to provide smartphones, tablets, and eFEMTOs to each of the veterans’ homes so that they could communicate virtually and safely with their families. • In response to the COVID-19 national pandemic, Verizon partnered with Brooks Rehab and provided their COVID treatment facility with Push-to-Talk basic phones to communicate with inside of their facility. • In cooperation with the Salvation Army, Camp Keystone in Keystone Heights was identified as the primary backup location for the state of Florida Emergency Operations Center and the Verizon Response Team installed network coverage throughout the primary usage areas of the camp to ensure that in the event of a disaster, communications could be established and maintained both inside and outside the camp. • During SBLV in Tampa, FL the Verizon Response Team provided the Tampa Fire Department with Push to Talk smartphones that the Tampa Fire Marshals utilized for their communication needs. • During Hurricane Sally, the Verizon Response Team drove through the encroaching outer bands Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 86 of 67 Attachment A: Statement of Work Mobile Communication Services • of the storm to the Escambia County Emergency Operations Center to install an eFEMTO device • inside the building to improve 4G network coverage inside the building at the request of the • Emergency Management staff, leaving just before nightfall. • After Hurricane Sally made Landfall, the Verizon Response Team provided charging stations and • battery packs for the community and public safety, as well as free wifi and EOC ESF2 support to counties impacted by the storm throughout the Florida panhandle. Verizon’s mobile assets and deployables can generally be deployed within the following time frames, failure to meet these time frames shall not result in any penalty of any kind to Verizon: • Satellite Connection - within 8-16 hours • Asset without available on-site fiber interconnect - within 24-48 hours • Asset with available on-site fiber interconnect - within 8-16 hours • SPOT - within 4-8 hours • Verizon Florida Statewide Assets - within 72 hours • Southeastern Regional Assets - within 96 hours • National Assets - within 120 hours Describe how service plans and devices are not throttled during an emergency. Verizon Response Customers on “custom public safety rate plans” are not subject to data speed reductions (“throttling”) within a given billing cycle. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Lines of service that are conditioned with specific Public Safety features are provisioned with QoS Network Enhancements. These Network Enhancement attributes affect the treatment of data for first responders and public safety customers by providing higher data priority and packet treatment, resulting in better throughput speeds at times of congestion. Describe the Respondent’s planned network hardening approach, including issues caused by power, hardware failures, topography, weather, and man-made incidents. Verizon Response The Verizon Business Continuity and Disaster Recovery program is just one part of our overall philosophy to provide high quality services for our customers. Our nationwide wireless network is at the core of our business, and we have invested more than $159 billion since the company was formed – averaging over $7.95 billion every year – to increase coverage and capacity and to add new services. Our Business Continuity and Disaster Recovery (BC/DR) program team is responsible for minimizing the impact of a disruption to our customers, employees, infrastructure and business operations. We accomplish this objective by focusing on the following activities: • Identify critical functions, infrastructure and risks; Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 87 of 67 Attachment A: Statement of Work Mobile Communication Services • Implement strategies to minimize the risk of a disruption; • Develop Business Continuity and Disaster Recovery plans and Crisis Management Teams to • recover operations in the event of a disruption; • Maintain BC/DR plans, with updates completed at least annually; • Test our plans, at least annually, to validate our response capabilities. We continue to refine our response and recovery capabilities due to the increasing variety of services we provide and the ever-changing level of potential threats to these services. The cross-functional Crisis Management Teams in place across our national footprint enhance coordination and response activities during crisis events. These teams provide a command-and-control structure that allows management to gather and report information about crisis events, for the teams to escalate decision-making as needed and to facilitate resource allocation. BC/DR activities are visible across all major aspects of our company. We have developed numerous plans to recover critical functions. Business functions have implemented strategies and procedures that not only support routine operations, but also help the function continue to operate in the event of a disaster. Robust operational strategies are at the core of our ability to provide reliable and resilient services. Our pro-active planning activities center on three of our major departments: • Network Operations • Information Technology • Customer Service Network Operations – Our wireless network is resilient by design The Verizon Wireless network operations philosophy is driven by the desire to provide our customers with an extremely high level of service. Verizon Wireless strives to deliver superior service based on our design philosophy, which includes redundancy on critical paths and components so that a potential failure of a network component does not significantly affect our customers. Our wireless services are provided through a large and sophisticated national network of 148 Mobile Switching Centers (MSCs) and Data Centers throughout our service areas. We will continue to invest in our network to support our customers. The wireless voice and data switching networks are designed to provide continuous service to the customer. The communications between our internal switches and external networks such as the Public Switched Telephone Network (PSTN) and the Internet are also designed to reduce the possibility of interrupted communications. The use of battery and generator backup systems in critical locations also serves to minimize the risk of a disruption, if commercial power is lost. Our design concept extends from our equipment and technology capabilities to our business procedures. These procedures include frequent and thorough preventive maintenance, real-time monitoring of all key system components, the 24/7/365 availability of trained maintenance personnel to repair or resolve critical failures should they arise, and wide deployment of these personnel and spare parts to permit rapid response and restoration of service. Our most critical recovery assets are the thousands of highly-trained and experienced network technicians who have repeatedly proven their ability to respond, troubleshoot problems, and restore service to our customers during emergency situations. Monitoring, maintenance and restoration of wireless services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 88 of 67 Attachment A: Statement of Work Mobile Communication Services Service protection and restoration strategies are an integral part of Verizon Wireless network management and operations. We have two Wireless Network Management Centers (wNMCs), one located in New Jersey and another in Texas, that monitor all facilities, cell sites and switches across our nationwide network. These wNMCs are staffed 24/7/365 with experienced personnel who work closely with our regional field operations teams and with our vendors to coordinate and expedite the restoration of service in the event of outages. Each wNMC receives alarms or other indicators that help troubleshoot problems in the network, and that provide technicians with key information to analyze and maintain network integrity. wNMC technicians work with the field operation managers, and personnel are dispatched to the affected site as needed. An inventory of standard spare parts and repair equipment is available to technicians in all of our central network locations. We also have standing agreements with our critical vendors to get 24/7 support from their engineering personnel and obtain replacement equipment if required. Strategy for continued service to Mobile Switching Centers MSCs are an important part of our national wireless network, and we continue to add them to our network as we grow. We have 148 MSCs strategically distributed across the country to meet the needs of our customers. Our teams monitor the loading of the switching and data systems to maintain an optimum capacity and service level. One goal of this is to reduce the impact of a disaster to any one MSC. Available capacity in neighboring MSCs could be utilized in the event of a serious disaster. In addition to redundancy in the equipment and circuitry, each MSC is protected by automatic power backup systems, by automatic fire detection and suppression systems, and by physical security systems and alarms. MSC buildings have restricted access to prevent entry by unauthorized personnel. The building structure itself is designed to provide protection for the systems and services located inside. In each MSC, network operations personnel routinely backup system data for the switch itself and the peripheral systems. Automated backup routines are supplemented with scheduled manual backup routines and off-site storage of critical data. A disaster recovery plan has been developed for each MSC, which addresses the recovery of the systems, services and personnel. These plans are updated at least annually. Exercises are conducted at least annually to confirm that these plans can be implemented as expected and to continually increase the readiness of the network teams to respond to an actual disaster. These exercises focus on disasters that may impact us or our customers. Strategy for continued service to cell sites We have thousands of cell sites across our nationwide network to provide the desired level of customer service, both in terms of capacity and quality of service. Despite the large number of sites, the loss of a single cell site is still a serious situation. We take extra precautions to protect and keep cell sites operational. Cell site operations are protected in many ways, including redundancy in the equipment, automatic power backup systems, automatic fire detection systems, and by physical security systems and alarms. Through arrangements with our vendors, any major components of a cell site, up to and including the building and tower, becomes an immediate priority restoration effort on the part of both Verizon Wireless and our vendors. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 89 of 67 Attachment A: Statement of Work Mobile Communication Services Cell site equipment has sophisticated diagnostics that can instantly determine if a problem occurs at the site. These diagnostic alarms are transmitted to the MSC, which is monitored by regional field operations teams, and the wNMC. Cell sites are outfitted with backup batteries, and in most cases backup generators in case of commercial power loss. We maintain and utilize portable cell sites referred to as Cells-on-Wheels (COWs) and Cell-on-Light-Trucks (COLTs), which are fully functional generator-powered cell sites that can replace or enhance network coverage and capacity in a given area. They can accommodate both voice and data services, and can be used for emergency situations. For example, they can be used to enhance communications between firefighters when they are fighting a fire in a remote wilderness area. These portable cell sites are strategically located throughout our network coverage areas and may be deployed to an area that is affected by a weather-related or other disaster. Backup power strategy for the wireless network Verizon Wireless purchases power from electric companies for the day-to-day power requirements of our network infrastructure. If commercial power is lost, we have implemented backup power systems for all of the critical equipment and infrastructure in our wireless network. This is accomplished by installing large banks of backup batteries in our MSCs and Data Centers, and these are supported by permanent backup generators. We have arrangements with our fuel suppliers to refill our fuel tanks as needed, allowing our systems to operate until commercial power is restored. The cell sites are also equipped with batteries, and most sites also have permanent generators which turn-on automatically if commercial power is lost. The company also owns a large supply of portable generators that can be deployed to provide emergency power during extended power outages to those cell sites without permanent generators. Our MSC, Data Center, and cell site generators are tested regularly to ensure that they are functioning properly. Both the batteries and generators are regularly put through rigorous load tests to ensure that they can support the needs of the network in the event of a commercial power disruption. Circuit diversity strategy for the wireless network Our wireless network comprises numerous components that are connected using a mixture of fiber optic and high bandwidth telecommunication circuits. We support many of our critical network locations with diverse circuits, network technologies, and alternate local telecom carriers. The impact of a severed fiber optic cable or a faulty data circuit is minimized by this diversity in our telecommunications connectivity. Information Technology – Disaster Recovery Planning The Information Technology (IT) team for Verizon Wireless manages the technology that supports internal business functions. For example this technology helps internal users respond to customer needs, streamline internal and external communications, and automate many of our high volume activities. Many of these technologies are integral to our daily operations. Our IT Disaster Recovery team focuses its efforts on mission critical applications and systems, many of which support customer transactions. System engineers for these applications and their supporting technologies emphasize redundancy, geographic diversity, and heightened security to safeguard these systems from an unexpected interruption or disaster. Data Center Strategy Mission critical applications are maintained in a secure data center environment. Our major data centers are protected by automatic fire detection and suppression systems, and by physical security systems and alarms. The data centers have strictly limited access to prevent entry by unauthorized Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 90 of 67 Attachment A: Statement of Work Mobile Communication Services personnel. Only a small number of authorized employees are permitted to access these data centers, and the buildings are monitored by security guards and camera systems to provide a high level of protection to the systems and services located there. All data centers are backed up by both battery and permanent generator systems which are designed to support the data center for extended timeframes in the event commercial power is disrupted. These systems are tested regularly to ensure that they will provide power when needed. Data Backup Strategy In each of the Data Centers that house mission critical applications, a significant amount of resources are put into our data back-up and restoration capabilities. Ensuring the availability and security of critical historic data is part of daily operations, and our back-up procedures include internal and off-site rotation of electronic files. Recovery Plans and Tests The IT Disaster Recovery team develops tests and maintains disaster recovery plans for mission critical applications in the data centers. Exercises are scheduled at least annually to confirm that the applications can be restored properly, that all interfaces are accessible, and timeframes are met. Surprise simulation drills are also conducted to enhance the preparedness of the recovery teams. Customer Service – Answering the call for operational resilience Providing industry leading customer service is an important way for us to understand our customer’s expectations, assist with questions, and ensure satisfaction with the services we provide. We continue to invest in our ability to provide excellent customer service, whether the customer contacts us during routine operations or in the midst of a hurricane. Our customer service operations are designed to be resilient. The contact centers are equipped to adapt to changes in customer call volumes, call types, or other circumstances so that they meet service quality targets. Customers are also provided with many different ways to interact with us. For example, customers can gather information about their accounts using our website and other self-service tools if these are most convenient for them. Call routing between multiple locations Our customer service team operates multiple contact centers located across the United States. Our teams can redirect calls between these locations to provide the best service possible and to optimize the skills of our personnel. This operational strategy is a valuable asset during times of crisis, since it helps minimize the customer impact from a disaster that may affect one location. For example, if one contact center needs to close due to a threatening major storm in the area, that center can redirect its calls to an alternate center in an unaffected part of the country. Our national operations infrastructure is a benefit for our customers since it limits the likelihood that any one event will cause a significant impact to our customer service operations. Contact center infrastructure We pay particular attention to the design of our contact centers, not only to make them a safe and enjoyable workplace for our employees, but also to minimize the risk of a disruption. These efforts include special security access to the building, including security guards, camera systems, and lighting systems. The communications equipment is maintained in a secure and environmentally controlled computer room, which is supported by both backup batteries and generator power. Recovery Plans and Tests Our customer care teams work closely to monitor service levels, and the need to redirect calls to an alternate contact center. We have documented many of these routing patterns in our recovery plans to Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 91 of 67 Attachment A: Statement of Work Mobile Communication Services streamline our ability to activate the technology in the event of an interruption, and to send calls to the teams that are best equipped to help the customer. Describe the corporate commitment to providing DMS the necessary Customer Support Team staffing (resources) for escalations to address real-time public safety network problems and public safety Customer and End-user issues. Verizon Response Protecting the public and our nation takes deep commitment, endless preparation and tireless service. First responders need a network provider that understands the challenges they face and works as tirelessly as they do to help solve problems and create safer communities. Verizon has been supporting first responders for over 28 years. We’re committed to helping public safety organizations execute their missions safely. As described above, our support teams are committed to helping keep your agency ready for whatever problems stand in your way, offering: 24/7 customer support • Local account teams provide dedicated account and technical support built on long-standing customer relationships • Special support teams are deployed specifically to serve the needs of large public safety agencies Support before disaster strikes • Preparation is the cornerstone of our commitment to first responders • We never stop preparing our network and support teams to help your agency whenever you • need us Support after disaster strikes • Our dedicated Verizon Response Team (VRT) helps keep first responders ready to protect their communities during disasters • Our business continuity teams help restore the network to your community after a disaster • In 2019, the VRT had 405 emergency deployments and loaned 5,318 devices to enable business continuity and disaster recovery • In 2020, our VRT had over 2000 engagements, over 1200 deployments and we loaned over 5400 devices.; As of February 9, 2021, the VRT has had 83 deployments and loaned 607 devices to enable business continuity and disaster recovery. Describe the corporate commitment to providing DMS the information it requires for notifications on significant public safety performance impacts. Verizon Response Responding to emergencies, disasters and incidents requires your best coordination and communication. The last thing you should be worrying about is your choice of network. You need to focus on your mission, not your connectivity. You need to know that your network will be reliable, today and tomorrow. As described above, Verizon’s Network Event Notification Program provides DMC with timely notification of events that may impact public safety performance. Describe the use of an escalation procedure related to real-time public safety network problems and public safety Customer and End-user issues. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 92 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon Response As described above public safety Customers and End-users can contact Verizon’s dedicated help-desk for troubleshooting real-time public safety network problems and other issues. Verizon is committed to ensuring Customers and End-users have a clear path of escalation and have provided points of contact who can review and escalate public safety issues. Describe the Respondent’s dedicated customer service, including helpdesk support and ongoing LTE training offered to public safety entities for the integration of LTE into State public safety communications. Verizon Response Verizon’s dedicated customer service, including escalation path, and helpdesk support. Your Verizon account team can create a training program with your assistance and guidance. This training program could include on-site training at locations across the country, online training is also available by device/application on Verizon’s website, and webinars as needed to ensure your employees are comfortable with their new devices and services. On mutually agreed upon days and times, a Verizon account team member can be assigned to your organization’s location for additional support and training of your Corporate Subscribers at no additional charge. If equipment is delivered by a Verizon representative, the account team member can review the basic features of the device, as well as any service features you may be receiving. Alternatively, if equipment is shipped to your organization, your employees always have the ability to contact their account team member in order to receive additional information on any features or services. Your employees can learn about device hardware, software applications, email setup and Smartphone maintenance on their own schedule through our Online Learning Center sessions. There are recorded and/or live sessions available presented via Adobe Connect software In addition to an ongoing training program, Verizon’s Account Team will keep DMS abreast of developments made possible through technological advancements as they become commercially available for the integration of LTE into State public safety communications. Submit a defined list of eligible users that are public service entities, and describe how the Respondent will restrict access to their public safety service plans. Verizon Response Verizon identifies eligible public safety users by their NAICS Code. Eligible Public Safety NAICS Codes are listed below. Only entities that fall under these classification codes will be allowed to activate devices on a Verizon public safety plan or service. Verizon further separates these entities that qualify for public safety plans or services by placing these entities in a public safety root profile. Entities not in a public safety profile cannot activate public safety services without an approved exemption from the Verizon State and Local contracts team. In addition entities not in a public safety root profile will not have the ability to see public safety plans or services in our online portals. Eligible Public Safety NAICS Codes 485111 Mixed Mode Transit Systems (Rail &Buses) 922190 Other Justice, Public Order, and Safety Activities Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 93 of 67 Attachment A: Statement of Work Mobile Communication Services 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing, and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric, Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices Describe the Respondent’s geographic coverage, both current coverage as of the time of Response, and also planned coverage during the term of the Contract. This should be accompanied by: a. Detailed coverage maps i. Provide detailed in-network voice, high speed (third generation -3G & fourth generation -4G, next generation such as 5G) and low speed (second generation -2G) data coverage maps for Florida (covered directly or through identified roaming agreements partnership). Verizon Response Our online Coverage Locator tool depicts our wireless coverage area on a national map and enables you to zoom into any local area by entering that area’s ZIP Code or the city and state information. The maps rendered show approximations, based on our internal data, of where coverage for various services is available. Our online domestic Coverage Locator tool can be accessed on Verizon’s website. A coverage map has been provided below for your review and consideration. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 94 of 67 Attachment A: Statement of Work Mobile Communication Services ii. Provide a service area coverage map for Push-to-Talk (PTT). In addition, PTT protocols in use are to be identified. If some areas of the State have newer, higher performance or more capable PTT, those areas should be identified. If multiple types of PTT are supported, identify the technology and areas covered. Verizon Response Verizon’s PTT and Mission critical PTT solutions use Verizon’s award winning 4G LTE network to deliver seamless communications between PTT Responder users and it is available everywhere Verizon 4G LTE coverage is available. A detailed coverage map has been provided as a response to the above requirement which reflects Verizon’s coverage in the State of Florida. Describe how Mission critical Push-to-Talk (PTT) devices and services shall meet the “mission critical” definition as defined by the National Public Safety Telecommunications Council (NPSTC), as described SOW section 4.8, “ Mission critical Push-to-Talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the Contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department.” Verizon Response Verizon’s Mission critical PTT solutions are based on the MCPTT 3rd Generation Partnership Project (3GPP) standards compliant application designed to support public safety users’ communication Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 95 of 67 Attachment A: Statement of Work Mobile Communication Services needs.3 3 It delivers Land Mobile Radio (LMR)-like functionality using Push to Talk services over LTE and new advanced functionality such as video and data services intended to enhance the experience and capability of public safety users to manage emergency situations beyond simple push-to-talk communications. Push to Talk Responder provides seamless communications between PTT Responder users and traditional public safety Land Mobile Radio (“LMR”) networks via interoperability. By implementing a LMR Gateway as part of the overall Push to Talk Responder solution, mobile device users are able to communicate securely with devices on your agency’s private LMR network. Describe the Respondent’s approach to ensuring quality of service, priority and preemption as indicated in the 3GPP standards; the level of priority given to public safety entities and the methodology behind administering the level of priority; and the Respondent’s approach to ensuring public safety service plans and devices meet the public safety standards as described SOW section 4.4, “Public safety service plans and devices shall be in compliance with 3rd Generation Partnership Project Technical Specification 33.180. The Contractor’s public safety service plans and devices must perform to the most recent version of the standards described in TL-9000 Quality Management, ISO 9001, ATIS-100009 Overview of Standards in Support of Emergency Telecommunications Service, ITU-T Y.1271 framework on network requirements and capabilities to support emergency telecommunications over evolving circuit-switched and packet-switched networks.” Verizon Response Verizon’s public safety solutions are network integrated solutions with dedicated QoS Class Identifier (QCI) as required by the 3rd Generation Partnership Project (3GPP) standards to ensure voice and data are allocated the appropriate Quality of Service on the Verizon LTE network, combined with other advanced LTE network features such as Priority and Preemption, they provide priority on-demand communications to Public Safety users in times of network congestion. Mobile Broadband Priority allows customers to connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Describe the local control portal, as described in SOW section 4.3. Verizon Response Verizon’s Local Network Command is a tool that provides on-demand local control of pre-selected users’ network quality of service on a temporary basis. Local Network Command provides qualified agencies the capability to pre-select users to be temporarily uplifted on-demand during an incident. Local Network Command users get a temporary uplift of their QoS for data service for the duration of the incident. This uplift increases the priority treatment of data sessions through the Verizon network. The tool also provides the location of those users uplifted in a map for the duration of the incident. Once an agency has been approved to get the service, the agency needs to pre-select the users that will be up-lifted at the time of an incident and create authorized users to access the Local Network 3 Clarification. Established cellular industry and performance standards serve as the foundation for our engineering, design, operation and quality assurance programs. Verizon confirms that we are continually working to adhere and perform to 3GPP standards at all times. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 96 of 67 Attachment A: Statement of Work Mobile Communication Services Command Portal to be designated as Incident Commanders. Incident Commanders are authorized users that have access to the Local Network Command tool and have the capability to create and close incidents on the Local Network Command portal. In order to up-lift end-users service at the time of the incident, the incident commander must create an incident using the Local Network Command (LNC) tool and select the LNC enabled lines that will be up-lifted. Incident Commanders can select individual lines or a pre-defined group to be uplifted. Once a user profile is uplifted, the user profile will temporarily get an updated Quality of Service (QoS) for data traffic on the Verizon network for the duration of the incident. After the incident has been completed or the time allotted for the incident has expired, all the participant end-user profiles will be set back to their original default profile. 5. Business Operations All services can be direct ordered by the Customers via email, phone call, or the Contractor’s MCS portal. The Contractor shall also accept orders through CSAB and MFMP. Billing may be through CSAB or direct billed to the Customer. DMS shall make the final determination on which services are ordered and / or billed through CSAB, MFMP, direct ordered, or direct billed. This subsection is applicable to DMS-billed services, unless otherwise stated. 5.1 General Description of the SUNCOM Business Model In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for Customers. The CSAB system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor is required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available MCS offerings. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. For DMS-billed MCS accounts, the Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example, comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. 5.2 Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven (7) Business-to-Business (B2B) transactions between DMS and Contractor, as depicted on the next page: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 97 of 67 Attachment A: Statement of Work Mobile Communication Services REMAINDER OF PAGE INTENTIONALLY LEFT BLANK Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 98 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 99 of 67 Attachment A: Statement of Work Mobile Communication Services 5.3 Communications Service Authorization and Billing – Official Record CSAB is the authoritative source of all data. The CSAB system is the official record of the inventory and costs of SUNCOM services, including MCS. If the Contractor claims any inaccuracies in CSAB data, the data will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not enable or ask DMS or Customers to input ordering and/or invoicing data into CSAB on behalf of the Contractor. 5.4 Communications Service Authorization and Billing - Interface with Contractor The Contractor may use Application Programming Interfaces (APIs) to implement transactions between CSAB and the Contractor. DMS will test and approve the interface prior to Contractor accepting orders for services and devices. The DMS preferred method is API; however, this is not mandatory. The following requirements apply with regard to the Contractor’s APIs with CSAB: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. 2. When data is sent from CSAB, the Contractor’s API must send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor’s responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. 6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. 5.4.1 Batch Routines The second method the Contractor may utilize to implement transactions with CSAB is through batch routines, which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. 5.4.2 Manual Review and Data Entry by Contractor Staff The third method the Contractor may utilize to implement transactions within CSAB is by manual review and data entry. The Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled, rather than use B2B-3 and B2B-4 transactions. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 100 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall only use manual review and data entry as a method of last resort. The Contractor shall not use manual review and data entry for invoicing substantiation (B2B-6). 5.5 Communications Service Authorization and Billing Service Catalog MCS services and devices must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. The Contractor shall use the following three (3) types of charges for the MCS services in the CSAB Service Catalog: 1. One-time charge: a single payment for a service or item (e.g., hardware installation). 2. Monthly charge: monthly fixed and recurring charge 3. Metered charge: incremental charge based strictly on usage of the service (e.g., data overage charges). The Contractor shall comply with the requirements of Chapter 60FF-2, F.A.C., in its use of CSAB. 5.6 Taxes and Government Sanctioned Fees The Department and Customers do not pay State or federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Government-sanctioned surcharges and fees, if the Customer is not exempt, must be collected by the Contractor and may be payable by the State. A description of any new or modified government-sanctioned surcharge or fee must be provided to DMS for review and approval. If approved, the Contractor can then submit a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the CSAB Service Catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the following additional requirements: 1. The catalog item must be tagged as a government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the surcharge or fee. 3. The Contractor must provide the DMS Contract Manager with information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS Product Manager will approve the Contractor request if the update to the CSAB Service Catalog is in accord with the amendment. 4. The surcharge or fee must be billed at the inventory ID level and not billed as a lump sum. 5. The Contractor must give DMS advance notification of anticipated surcharge or fee changes with the DMS-approved effective date the charges will be incurred and the amount/percentage. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 101 of 67 Attachment A: Statement of Work Mobile Communication Services Non-government sanctioned surcharges and fees, such as activation fees and termination fees, are not chargeable under this Contract. 5.7 User Access Privileges for the Contractor The Contractor’s user CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and closeout orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate CSAB user access privileges of any Contractor staff without cause or notice. 5.8 Work Orders Customer work orders are sent to the Contractor as B2B-3 transactions. The Contractor can log- in to CSAB as prompted by a CSAB email to see submitted orders. The Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one (1) or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out.” 2. Work Order ID – is associated with each item request within an order that can be fulfilled separately from the rest of the order and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature, or hardware from the CSAB Service Catalog that was requested in the work order. 4. Service Installation ID – identifies the service account resulting from order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g., circuit ID, phone number, hardware serial number, etc.). The Contractor is required to provide all of the required fulfillment data in CSAB. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 102 of 67 Attachment A: Statement of Work Mobile Communication Services The Contractor shall not charge the Department for any orders from which key fields data, installation dates, or disconnect dates are missing or incorrect. The effective bill date cannot be more than forty-five (45) days from the date the order is closed. Some orders will include configuration data, including IP addresses, to enable establishing closed user groups on MFN. 5.9 Inventory Every order, and many other actions related to MCS services, is permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges; i.e., if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, location, cost, any associated comments, etc. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. The Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. 5.10 Invoicing Requirements The Contractor will invoice DMS for all fulfilled orders based on a calendar month with invoices and electronic details submitted to DMS. Attachment C, SLA-F1. Invoices to DMS will consist of: 1) invoices for payment on an unchangeable format (e.g., paper) that reflect the total wholesale charges for the month (referred to herein as a, “handbill”), and 2) electronic detail files that substantiate all billable services. The total of substantiated detail charges must match the payment requests on each of the handbills. All credits due must be reflected on the invoice within two (2) billing cycles after the credit has been determined. Attachment C, SLA-F2. Both the handbill and electronic files for the CSAB portion must be received no later than the 10th calendar day of each month, unless otherwise agreed with DMS in writing. 5.11 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with the CSAB Inventory ID necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active service periods, and incremental activities. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 103 of 67 Attachment A: Statement of Work Mobile Communication Services All charges must be attributable to distinct identifiers for the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include usage for each billing period (start and end). The file must be provided to DMS using a mutually agreed-upon, secured delivery method, and mutually agreed-upon format. 5.12 Audit of Contractor Invoices DMS will audit invoices to validate all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but: a) is complete (i.e., contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the handbill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time, this is a manual process. At any time during the Contract term, this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within two (2) billing cycles from receipt of dispute. If Contractor has not resolved audit exceptions within two (2) billing cycles, the charges will be adjusted as determined by DMS. 5.13 Mandatory Interface with the Contractor All work orders will be submitted to the Contractor via CSAB or similar system as deployed by DMS. Direct billed Customers will interface solely with the Contractor. 5.14 Properly Authorized Work Orders No WDS will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through CSAB. Direct billed Customers will interface solely with the Contractor. 5.15 General Billing Requirements The Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices and all qualifiers that are applied to unit prices in order to create an unambiguous database of WDS billable line items. A specific billing code shall have only one (1) unit amount. 5.16 Billing Start The Contractor shall meet the following criteria to complete billing starts: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 104 of 67 Attachment A: Statement of Work Mobile Communication Services 1. All bills should commence on the 1st and run through the end of the month based on the completion date, unless otherwise agreed by DMS in writing. Fractional charges are based on the effective bill date. 2. The Contractor cannot retroactively bill for services received before the, the start date of a Purchase Order in MFMP, or is otherwise ordered by the Customer. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. 6. Direct Ordering and Billing This section is applicable to WVS and certain approved WDS items. The Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM Customers in instances where a vendor or SUNCOM Contractor submitted an invoice directly to a SUNCOM Customer. The Contractor will accept orders from Customers for all WVS devices, rate plans, and services through MFMP. All direct-billing will be done in accordance with Rule 60FF-2.007, F.A.C. The Contractor will cooperate with the Department and MFMP (and any authorized agent or successor entity to MFMP) to deliver direct-billed WVS devices, rate plans, and services. The Contractor will work in cooperation with the MFMP vendor. All items available for purchase by any Customer that are listed on the most recent DMS-approved EUPL will be exhibited on the MFMP website as a catalog for Customers. The MFMP catalog shall be updated by the Contractor within one (1) Business Day of any updated EUPLs being posted on the Department’s website. By acceptance of an MFMP purchase order, the Contractor agrees to all MFMP terms and conditions. 6.1 Services and Devices Sold to Direct-Billed Customers The Contractor will not make any service or device available to any Customer that has not been approved by DMS. If a new service or device is approved, the Department will add the service or device to the EUPL and provide a SUNCOM price for the Contractor to market to Customers. The Contractor shall not display or represent any other prices to Customers. 6.2 Cost Recovery Rate The Contractor will charge Customers the established rates, plus the SUNCOM Cost Recovery Rate (CRR). The CRR will be included on all monthly-recurring Contractor’s charges and invoices. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 105 of 67 Attachment A: Statement of Work Mobile Communication Services The Department will be responsible for providing notification regarding the CRR to Customers. The Department will provide: i) notification on the MFMP website Punchout catalog, and ii) notification in a mutually agreeable format for OEUs not currently ordering through the MFMP website Punchout catalog. The Contractor shall provide the Department with the CRR on all services sold to Customers that are direct-billed. The CRR will be assessed on the monthly recurring charges after all discounts, adjustments, and credits are taken into account. Additional charges, including but not limited to devices, taxes, surcharges, or regulatory fees, will not be included in the assessment of the CRR. The Department may modify the CRR through a written amendment to the Contract with ninety (90) days prior written notice to the Contractor. If mutually agreed upon, modifications to the CRR may take effect earlier than the ninety (90) days. The CRR will be the same for all Contractors providing MCS. In the event that the Department authorizes a Contractor to collect a lower CRR than on this Contract, the Department will incorporate the lower CRR into this Contract via amendment. The Contractor shall have sixty (60) calendar days after the amendment effective date to charge the CRR on the direct-billed invoices. The Contractor will remit all funds collected pursuant to the CRR to the Department in the form of a quarterly check. The check will be accompanied with a complete Direct-Billed Quarterly Report. The check will be sent no more than forty-five (45) days after the end of the calendar quarter to cover the cost recovery amounts collected for the previous quarter. Attachment C, SLA-G1. Fees collected for the CRR will be thirty (30) days in arrears after the billing month in which the charges are invoiced on the direct-billed invoice. The Contractor will be required to remit funds associated with this requirement only when payment has been collected from the Customers that are direct-billed under this Contract. 6.3 Contract Association on Direct-Billed Accounts All direct-billed accounts established with Customers will include a corporate identifier for this Contract assigned by the Contractor in the billing system. 6.4 Monthly Reporting of Direct-Billed Accounts The Contractor will provide reporting and auditing in accordance with Rule 60FF-2.005, F.A.C. Additionally, the Contractor will provide the Department with an accurate Direct-Billed Monthly Report in an Excel format via e-mail of all direct-billed accounts including, but not limited to: the Customer’s billing account name, Customer corporate identifier, number of active lines, total amount of charges, and billing month. Attachment C, SLA-G2. This report will substantiate quarterly payments remitted to the Department. In the event a discrepancy is cited, the Contractor will have thirty (30) days from the date of bill close to provide the Department with the data necessary to reconcile the discrepancy. In the event the Contractor cannot substantiate the cited Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 106 of 67 Attachment A: Statement of Work Mobile Communication Services discrepancy, the Contractor will be responsible for payment of the disputed amount within thirty (30) days. Online reporting and auditing via the Contractor’s portal may be appropriate, if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. The format of the report is subject to DMS final approval. 6.5 Quarterly Reporting of Direct-Billed Accounts On a quarterly basis, the Contractor will provide the Department a Direct-Billed Quarterly Report that aggregates utilization monthly reporting. Attachment C, SLA-G3. The report requirements are as follows: 1. The report must be in an Excel format sent via e-mail of all direct-billed accounts, which will include the Customers’ aggregate utilization (minutes, data, and text) and billed amount by device type and billing month. 2. The report must contain information sufficient for the Department to independently verify and validate by Customer the utilization and billed amount by device type and billed amount and the cost recovery due to the Department. 3. The aggregate utilization reporting will not identify CPNI, such as but not limited to account names, subscriber number, or End-user level information for direct-billed Customers. 4. Online reporting and auditing via the Contractor’s portal may be appropriate if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. 5. The format of the report is subject to DMS final approval. 6.6 Customers Liability Direct-billed Customers are solely liable for any performance, duties, payments, and responsibilities generated by their use of this Contract, fiscal or otherwise. As stated in Rule 60FF- 2.007(3), F.A.C., “the Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM [Customers] in instances where a vendor or SUNCOM Provider submitted an invoice directly to SUNCOM [Customers].” No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 107 of 67 Attachment A: Statement of Work Mobile Communication Services Attachment A Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 108 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon’s Experience Reply Verizon Wireless (“Verizon”) has the most reliable network utilized by public safety across the country. Our premier network is available in more than 500 markets and covers about 98% of the United States population with 2.4 million square miles of 4G long term evolution (“LTE”) network coverage and capacity. Over our advanced 100% fiber optic network, we provide Voice over LTE Wireless Priority Services, enhanced private network traffic management, and Push-To-Talk Plus with Land Mobile Radio interoperability. In sum, we deliver the best in class LTE network for public safety today. Verizon has many years of experience providing wireless communication services to public sector clients within the State of Florida. Additionally, we have provided point of contact information for agencies that have agreed to act as references for our wireless services. These agencies will determine what information they will share with you when contacted by the State. We estimate our market share for 2019 to be 37.8% of the U.S. wireless retail subscriber base [includes postpaid and prepaid subscribers; calculation based on top four carrier-reported numbers]. At the end of the third quarter of 2020, the total number of the population covered within our licensed U.S. territories was 329.1 million. Our 4G LTE network is available to more than 99 percent of the U.S. population and covers 326.1 million people over more than 2.6 million square miles. For additional information, please see the attached coverage map(s) in Section # or visit www.verizon.com/coverage-map It is important to look at coverage in terms of network reliability and the number of people who have wireless coverage within a given geographical area rather than the number of cell sites. Because of the improved spectral efficiency of the Orthogonal Frequency Division Multiple Access (OFDMA) technology used in 4G LTE network, we can serve a large population within a geographical area with higher voice quality and data speeds with a reduced number of resources. Our choice of the 700 MHz frequency as the basis of our 4G LTE network results in a longer range from the base station. The superior characteristics of the 700 MHz frequency range coupled with the use of MIMO (Multiple Input/Multiple Output) antennae will maximize the use of our existing network infrastructure while delivering high-speed, feature-rich services to our customers. Customized Approach Our robust network partner eco-system allows us to provide the right solution for the unique challenges that our first responders encounter daily. Today, we are solving first responder challenges: situational awareness, intelligent tracking and transport, energy management and community engagement. Our approach is performance based to achieve the best possible solution while ensuring that our government customers have the network, features, functionality, and reliability that they deserve. The current industry available technological options would be available to the State of Florida (“the State”). It is important to note that Verizon is committed to providing the services that Florida requires now and into the future. We believe in competition, thereby allowing industry and the marketplace to help establish the solution that can meet the objectives of the State including a technological architecture that would be cost effective, reliable, secure, and delivers the coverage and capacity needed by the State’s users. Please also refer to Verizon’s Public Safety FAQs included with this response for additional information. We understand your concerns over cost, network reliability, security, coverage, and expertise in supporting Florida wireless mobile telecommunication services. Verizon Wireless has years of experience designing, implementing, and operating a wireless network in Florida and across the US. In a marketplace where some of our competitors ask customers to compromise on network quality, we, at Verizon, are united in our belief that “better matters” and confident of the unique role we play in delivering all the benefits of the digital world to our customers. Our wireless devices, services and solutions easily integrate into existing IT environments, enabling organizations to use many of the applications and technologies they already have in place. Combining our solutions with existing technologies gives your end-users access to the applications they use the most, – enabling them to remain productive and efficient whether in the office or on the go. By combining a variety of devices, wireless access options and applications, Verizon can build wireless solutions to help public safety run more smoothly and efficiently. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 109 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon’s Public Safety Core Verizon has built and operates its own Public Safety core dedicated to public safety communications. The network core manages and directs all communications functions, like network access and call routing. The dedicated public safety core operates separately from our commercial core and provides first responders with access to the company’s 2.4 million square mile 4G LTE network. We make priority access and preemption services available to public safety when necessary and at no charge. In addition, we have invested in new mission-critical 4G LTE voice communications to complement existing services such as Push-to-Talk Plus (“PTT Plus”). PTT Plus already includes interoperability with existing Land Mobile Radio networks. Our Commitment to Quality Our commitment to quality is evident in our ongoing investment in the expansion and enhancement of our network. We have invested more than $122 billion nationwide since 2000 to build and enhance our wireless network, and consistently earn top rankings from independent consumer reporting and testing institutions for network quality and performance. We strive to operate our wireless network at optimal performance levels so that we can continue our record of providing the most reliable nationwide wireless network. We continually test and evaluate network performance, and when service anomalies are detected, we take immediate steps to resolve or remediate the situation. Our maintenance organization staff members are distributed in centers across the country and have areas of expertise and responsibility, such as microwave, switch, cellular radio, power. They are also cross-trained to handle a wide variety of system maintenance issues - all in an effort to maintain service reliability. Our success in these efforts is evidenced by the fact that fewer than 2 percent of the calls placed on our wireless network are dropped or fail to initially connect - even during the busiest hours of the day - as well as by our continual subscriber growth. Network Performance Recognizing that reliable wireless service is critical to your business, Verizon has established extensive preventive maintenance measures, network monitoring and system backup capabilities. These measures, coupled with our internal performance processes, enable us to provide our customers with levels of wireless service reliability that distinguish us from other national wireless carriers. Two common service metrics used by the wireless industry to measure network performance are accessibility (ineffective attempts (IA) for voice calls or setup failures for data sessions) and retainability (lost calls [LC] for voice and dropped connections for data). Accessibility measures when a subscriber attempts to place a call or establish a data session and fails, and retainability measures calls or data sessions that are in progress but communication is interrupted by no overt act of the subscriber. While the industry uses these measures broadly to index call quality, we use one of the most stringent methods of applying these measurements. All reasons excluding landline network congestion are considered in arriving at the percentage figure that measures our wireless IAs. We have experienced great long-term success in attaining the goal of keeping the aggregate percentage of accessibility or retainability failures below two percent across all of our markets. While our competitors may report percentages that are similar to ours, the methods of measurement by which they arrive at this network performance result may vary from the stringent methods we apply. When measured on a monthly average across the entire Verizon-owned and -operated network, our wireless network service level goals are: ● Cell availability (total Verizon wireless network): — Cell availability is greater than or equal to 99.9% every month of calendar year ● Data: — Dropped connections (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average — Setup failures (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average ● Voice: — Lost calls (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average — Ineffective attempts (total Verizon wireless network): Less than or equal to 2 percent, reported nationally as a monthly average Independent third party engineers conduct approximately eight million tests annually of our network, along with Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 110 of 67 Attachment A: Statement of Work Mobile Communication Services other national wireless carriers' networks, while traveling almost 500,000 miles across all 50 states and the top 125 urban markets. The tests are a combination of voice, data and text in order to mimic real world users’ experience. Each test is analyzed as for the ability to access the network and complete the given task. For voice calls, they are classified as either a successful call, an ineffective attempt (a call that is blocked) or a lost call (a call that connects, but drops). Data testing includes large file downloads, uploads and smaller file downloads. The results are then published and analyzed by Verizon engineers to analyze all failures. Voice network reliability test results have consistently shown that the number of ineffective attempts for our national network, in major metropolitan centers and some remote areas, is lower than for any other national carrier. Test results also indicate that voice calls that connect on our network are more likely to stay connected for the duration of the call. Similarly, the data network reliability test results establish that we have the nation's most reliable wireless 4G LTE network, successfully setting up a higher percentage of data sessions than any other national carrier, and successfully completing a higher percentage of tasks during those sessions. In addition to the strenuous third party drive collection, Verizon also leverages many other data sets to ensure that the network continues to perform at the highest level. This includes additional third party information as well as internal Network KPIs that are constantly monitoring the performance of the network. Business Continuity Verizon has taken many steps to prevent outages from affecting our wireless customers. Our emergency response capabilities have been tested and proven during many difficult situations including wildfires, tornadoes, flooding and hurricanes. Our Network Our reliable network is a combination of strong technology and capable employees. Network operations teams across the country conduct exercises each year to confirm team members have access to contacts, systems, tools, and suppliers to resolve the impact if any disruption occurs. These teams are empowered to identify and implement ways to make our network stronger, more efficient, and available for our customers when they need it, even during natural disasters. Thanks to these efforts and ongoing preparations and investments, our network has stayed strong – even through the natural disasters of past years – while other communication networks often were adversely impacted or failed. We provide voice and data service through a sophisticated wireless network consisting of dozens of switching systems and thousands of base stations throughout our cellular footprint. Many critical network systems are located in geographically diverse locations. The most critical systems provide un-interrupted service to customers, even if one location is damaged. These systems are designed to automatically fail-over to an alternate location with minimal, if any, impact to customers. These systems are tested at least annually as part of the Business Continuity/Disaster Recovery program, and in many cases are tested more frequently to maintain reliable service. Many critical circuits in our network infrastructure are provisioned with special priority. This is intended to ensure that in the event of a disruption, these circuits are repaired as quickly as possible. The costs for this service are just one part of our significant ongoing investment in network reliability. Mobile Switching Center (MSC) The loss of a MSC is one of the most serious of possible scenarios. Each MSC is protected by automatic power backup systems, by automatic fire-suppression systems, and by physical security systems and alarms. In each MSC, network operations personnel routinely backup system data for the switch itself and the peripheral systems. Automated backup routines are supplemented with scheduled manual backup routines and off-site storage of critical data. Cell Site We have thousands of cell sites across our nationwide network to provide the desired level of service, both in terms of capacity and quality of service. We continue to increase the density of our cell sites, often through small-cell locations, which can provide overlapping coverage and reduce impact to our customers if an individual cell site is damaged or disrupted. Despite the large number of sites, we still take the loss of a single cell site seriously. Cell sites are protected by automatic fire detection systems, by physical security systems and alarms, and most have automatic power backup systems, including batteries and generators. Through arrangements with our suppliers, any major components of a cell site, up to and including the building and tower, become an immediate priority restoration effort on the part of both Verizon and our suppliers. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 111 of 67 Attachment A: Statement of Work Mobile Communication Services Service Protection and Restoration Strategies Service protection and restoration strategies are an integral part of our wireless network management. MSCs, Network Data Centers, and cell sites are automatically and continuously monitored for numerous factors, from call processing to room temperature. All MSCs and cell sites have battery backup and most cell sites have permanent generators. We also maintain and utilize a fleet of dozens of Cell on Wheels (COWs) and Cell on Light Trucks (COLTs), and Generator on a Trailer (GOATs) that can be rolled into hard-hit locations or areas that need extra network capacity. In addition, we also maintain towers on wheels and portable generators. We have implemented Telecommunication Service Priority (TSP) capabilities on critical backhaul circuits, which provide priority service restoration if a circuit is disrupted. Monitoring and Alarm Systems We have two geographically diverse Network Operations Centers (NOCs) that monitor all facilities, cell sites and switches across our nationwide network. These NOCs are staffed 24x7 with experienced personnel who work closely with the regional field operations teams and with suppliers to coordinate and expedite the restoration of service in the event of outages. We have set up alarms for critical components at the cell sites and the MSCs. These send prioritized alarms and detailed data to the MSCs and NOCs. The detail includes identification of any malfunctioning module and the component responsible. Alarms are coded with varying degrees of priority, so that minor problems do not obscure critical problems from a technician's attention. The code also helps the technician determine how quickly the problem must be addressed. Response Time In the event of an alarm or other failure indicator, our personnel will be dispatched to the cell site, MSC, or Data Center with a standard set of spare parts and repair equipment, in addition to other parts and equipment that are indicated by the nature of the alarm and failure. Maintenance personnel provide ongoing support for our equipment and facilities to minimize the possibility of disruptions and to verify proper performance. We work closely with our suppliers to see that we have access to their engineering personnel and replacement equipment when required. We also have the ability to dynamically reroute traffic over our backbone network to address switch, microwave, interconnection problems, or capacity issues. Respondents Experience While Verizon Wireless is truly a 21st century company, the mergers that formed Verizon were many years in the making, involving companies with roots that can be traced to the beginnings of the telecommunications industry in the late 19th century. Verizon Wireless has been in business since 2000; however, the companies that merged to form Verizon Wireless had been in business for an average of 15 years. Verizon Wireless has more than 120.3 million wireless retail connections (September 30, 2020). We provide wireless service to organizations of all sizes including small businesses, Fortune 500 corporations, including federal, state and local governments. We also have considerable experience providing service to entities with subscriber lines in excess of 10,000. Additionally, we have included point of contact information for entities that have agreed to act as references for our wireless services. These entities will determine what information they will share with you when contacted by DMS. Please refer to completed Form 6 - Business Experience included in this response. Software Support: Third Party Solutions We offer an array of mobile business solutions from our strategic technology partners (Third-Party Solution), giving organizations access to some of the industry’s most innovative products and services, with the added benefit of enabling customers to consolidate their mobility spend on a single bill. Enterprise Management Solutions IBM MaaS360 with Watson IBM MaaS360 with Watson is a trusted enterprise mobility management (EMM) solution that makes working in a mobile world simpler and more secure. It uses powerful mobile device management with comprehensive, integrated protection to enable applications, content, email and devices, without compromising the user experience, data security or privacy. IBM MaaS360 is the first EMM to integrate Machine-Based Learning/Artificial Intelligence into the EMM suites via Watson. IBM MaaS360 with Watson delivers insights and analytics to make it faster, easier and more effective to manage and secure endpoints, their apps, data and content. Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 112 of 67 Attachment A: Statement of Work Mobile Communication Services MobileIron MobileIron provides Enterprise Mobility Management (EMM) security and solutions for Mobile Application Management (MAM), Mobile Content Management (MCM) and Mobile Device Management (MDM), meeting the needs of small, medium or large enterprise customers. MobileIron EMM: Security Management Solutions Asavie Moda Asavie Moda is a mobility service that optimizes employee productivity and gives businesses control and visibility to ensure a safe mobile internet experience. It is a network-based solution that enables businesses to manage security and productivity along with rich reporting insights on all their mobile devices. Lookout Mobile Endpoint Security Lookout Mobile Endpoint Security helps organizations prevent data loss and leakage via mobile devices by delivering advanced security and comprehensive policy-based protection against the spectrum of mobile risk. Lookout empowers your organization to adopt secure mobility across personal and corporate owned devices without compromising productivity, employee privacy or user experience. NetMotion Software NetMotion’s software solutions improve the performance, visibility and security of your mobile enterprise. NetMotion software gives your IT team the tools to monitor and dynamically make decisions using real-time data and analytics. NetMotion software has helpful management features Samsung Knox The Samsung Knox is a defense-grade security platform built into the latest mobile devices. This enterprise solution allows companies to secure, manage and customize their Samsung devices using one platform. It offers a cloud-based platform that enables users to remotely set corporate device policies and security measures, configure apps and user access, and activate/deactivate devices. Knox Workspace. Collaboration and Productivity Solutions BlueJeans The BlueJeans video collaboration platform helps you modernize today’s meetings to better meet the needs of today’s workforce. It gives employees video conferencing solutions that enable them to virtually meet and communicate at a moment’s notice with teammates, partners and customers. Moreover, BlueJeans’ Smart Meetings technology includes in-app intelligence to capture the most important discussion points, assign action items, and quickly replay meeting highlights to help bolster the effectiveness of each meeting. BlueJeans empowers fast and easy face-to-face communications, using video conferencing solutions to help bring people closer together for more effective collaboration. The platform combines high-quality audio, HD video and web-conferencing capabilities for cloud-based meetings or large interactive events. The BlueJeans video conferencing platform features a number of tools that help make it easier for workforces to communicate and collaborate virtually anywhere and anytime – simply, easily and securely. doForms doForms is a mobile data collection platform that provides a paperless solution for business customers. With easy form customization, doForms captures information such as GPS location, job dispatch and scheduling, mobile payment and inventory management with barcode scanning options. doForms has pre-built vertical-based solutions for healthcare, field services, transportation and retail. GoCanvas GoCanvas is a platform for creating and editing your own mobile app (forms) which enable users to capture information electronically on a smartphone, tablet or PC and send it to customers, colleagues or partners in seconds. GoCanvas facilitates the elimination of paper forms and increases productivity through mobile apps on just about any mobile device. GoCanvas App Store houses over 20,000 free mobile form templates including invoices, checklists, inspection apps, other common business documents and apps for specific verticals including Construction, Retail, Distribution, Healthcare and Professional Services. Businesses can customize existing applications or create their own. GoCanvas also enables you to generate high quality, professional PDF files to automatically send to your customers. Intrepid Networks Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 113 of 67 Attachment A: Statement of Work Mobile Communication Services Intrepid Networks’ integrated mobile platforms are designed for Law Enforcement, Emergency Management, EMS, Fire and Rescue teams, as well as any team requiring coordination between disparate team members. The Intrepid Response package provides the entire team with a real-time, easily accessible, common operational picture. Providing next-gen situational awareness is what makes Intrepid Network’s suite of products the ultimate resource for coordination beyond visual range while providing greater front-line intelligence. Intrepid’s situational awareness apps can also fit a number of private sector business critical security needs. For example, they can be used for event management and crowd control at major sporting events, dignitary visits or other events that have integrated response teams who need to know what’s happening at any given time. These teams also want to know where each team member is located and be able to share vital information as needed. Private and corporate security organizations can also benefit from similar requirements. Other private sector uses include infrastructure protection, where teams are assigned as security or emergency responders to protect important buildings and structures, such as hospitals, nuclear reactors and oil refineries. Verizon Mobile Device Management Verizon Mobile Device Management (MDM) is a Verizon-branded management portal that integrates Verizon differentiated services into a unified and intuitive customer experience. Verizon’s MDM solution features Enterprise Firmware Over the Air (FOTA) Management, Device Diagnostics for Verizon Wireless customers, Broadband Mobile Hotspot Management, and Unified Endpoint Management. Verizon’s Business and Government Customer Operations (BGCO) teams handle support for ordering licenses and billing. However, Verizon Wireless is not the licensor of the mobile business solution. Customers obtain any license directly from the applicable Third-Party Solution provider. Customer support for Third-Party Solutions may be obtained directly from the Third-Party Solution provider or by calling Verizon Wireless technical support. The BGCO provides basic Tier 1 support, which may include set up and how to use, before advising customers to contact the Third-Party Solution provider directly. BGCO support can be reached at 800-922-0204. If the BGCO determines that an inquiry is not one concerning Equipment or Wireless Service, BGCO support may transfer the service request to appropriate Third-Party Solution representatives. Device Support Device Training Your employees can learn about device hardware, software applications, email setup and Smartphone maintenance on their own schedule through our Online Learning Center sessions. There are recorded and/or live sessions available presented via Adobe Connect software. The Online Learning Center can be accessed at https://www.verizon.com/support/simulators/ . Device Warranty As part of the wireless device equipment package, your employee will receive the manufacturer’s equipment warranty, typically one year in length. Whether or not a new device is defective out of the box, your corporate-liable end users may return wireless equipment purchased from us for any reason within 30 days of the original date of purchase. 31 Days to 12 Months If a device is found to be defective more than 30 days but less than 12 months after the purchase date, and the malfunctioning device is still within the manufacturer’s warranty period, you may obtain a Certified Like-New Replacement device in exchange for the defective unit at no charge. The remaining unused term of the original manufacturer equipment warranty or a total of 90 calendar days, whichever is greater, will transfer to the exchanged unit. 13 Months to 23 Months If the defective device is beyond the manufacturer’s warranty period, we will offer a Certified Pre-Owned device for purchase. 24 Months or More If a device is found to be defective 24 months or more after the purchase date, and is not covered by an equipment protection program, unless otherwise provided in your agreement, your Government Subscribers will be eligible to upgrade at your discounted corporate equipment price at the end of a two-year agreement. Several equipment protection programs are available for an additional monthly fee. Staffing and Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 114 of 67 Attachment A: Statement of Work Mobile Communication Services Key Staff Positions As an incumbent service provider to the State, Verizon’s experienced account support team understands the State’s unique requirements and provides an experienced team (inclusive of local staff) to proactively meet its needs and address any issues or concerns which may arise. The following table describes the key staff qualifications of the support team for State of Florida: Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 115 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 116 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 117 of 67 Attachment A: Statement of Work Mobile Communication Services Verizon must retain discretion and control over assignment of account management, customer support or other such Verizon personnel. Our prospective employees are investigated and reviewed to determine whether they merit employment at the positions for which they applied. All such information remains confidential and shared with third parties only on a need to know basis. Our employees are covered by the Verizon Code of Conduct, which can be provided for your review upon request. At any time, you may provide feedback to us regarding the skills, qualifications and performance of any member of the account management team. We will make every effort to notify you of any changes in your account team. In the event of any change to any member of your account management team, we will work with the DMS towards achieving a smooth transition. Additional account support procedures are available in the event of personnel change. In addition, you can use escalation procedures as well as the cross-trained skills and experience of many account support personnel. We may review any recommendations from you, as allowed by law, that will assist us in placing a Client Partner or Account Manager with the appropriate skills to support your account initiatives. Although our goal is continuity of the Verizon account team, we cannot guarantee that changes in personnel and staffing assignments will not occur during the term of your contract. The structuring of the Business and Government Customer Operations organization enables all members of the Business and Government Customer Operations organization to be cross-trained on all accounts with the goal of each customer receiving the same comprehensive professional customer service. Account Team Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 118 of 67 Attachment A: Statement of Work Mobile Communication Services As an incumbent service provider to the State, Verizon provides an experienced account support team, inclusive of local staff to proactively address any issues or concerns which may arise. The Verizon Account Team Since 2004, Verizon has used a dedicated government sales and support model for all government sales in the state of Florida. The team is solely dedicated to state and local government and specifically trained in government contracting, ethics and compliance. This team provides local frontline sales and support to public safety, state, and local government as well as local EOC support during times of crisis. Today the team consists of over 40 employees living in Florida with a combined 240 years of experience supporting the State of Florida Department of Management Services Wireless Contracts with Verizon. Account Manager: Tom Madden, Government Client Partner, Public Sector, Verizon Business Group, As an incumbent Service Provider to the State Verizon’s proposed Account Manager, Tom Madden, has served in this required key staff position and is well versed in DMS’ requirements. Tom’s credentials and 25 years experience meet or exceed all of DMS’ requisite qualifications. Upon contract award, Tom will continue to fulfil the role of DMS’ primary point of contact and full-time Account Manager for all MCS services provided under the resulting new Contract The Account Manager for DMS under the State contract will serve as senior manager and primary contact, with responsibility for all day-to-day MCS issues, and the coordination and resolution of all MCS activities. These duties may include but are not limited to; overseeing account activity, discussing wireless communications objectives, as well as addressing any issues or concerns with the appropriate level of management (as necessary) working in concert with the rest of your support team. The Account Manager will continue to serve as the lead on account development, training, demonstrations, product updates, pricing, and statewide contract management. The Account Manager (or designated backup(s)) will be available twenty-four (24) hours a day, 365 days of the year to support the State’s needs. Please refer to the resumes included with this response for further details. Saikham Baccam,Coordinator – Business Operations / Direct Account Support Rep Verizon Business Operations manager Saikham Baccam,Coordinator – Business Operations / Direct Account Support Rep is responsible for sales and customer support for government accounts within an assigned geographic territory. Expertise includes consultative support, sales presentations, training, problem resolution, and calling plan analysis. Provides follow-up training for new customers, handles equipment issues, performs rate plan analysis, explains billing and interacts with the Government support center on customer service issues. Please refer to his resume included below for additional detail. Customer Support Team The Business Government Customer Operations (“BGCO”) team assigned to the State of Florida is determined by the geographical area of your headquarters location and can be reached toll-free at 800-922-0204. In the event your employees seek assistance after your BGCO team’s hours, our standard full-service wireless Customer Care team is available from 8 AM - 9 PM, Monday through Saturday, and 8 AM - 5 PM on Sunday, in each time zone. Customer Care can be reached toll free at 800-922-0204 and airtime-free at *611 from the wireless device. These Customer Care representatives are not specifically trained to support our government accounts, but can address many of your employees’ inquiries. If you are experiencing a technical issue with your service or equipment, our wireless technical support staff is available 24/7, 365 days of the year and can be reached toll free at 800-922-0204. Your authorized contact also has the option of contacting your Global Enterprise Advisor/Account Manager for assistance in managing your account. Please refer to the table above for additional information regarding the qualifications and experience of the team assigned to support the DMS contract. End User Training and Support Your Verizon account team can create a training program with your assistance and guidance. This training program could include on-site training at locations across the country, online training currently available by device/application at www.verizonwireless.com and webinars as needed to ensure your employees are comfortable with their new devices and services. On mutually agreed upon days and times, a Verizon account team member can be assigned to your organization’s location for additional support and training of your Government Subscribers at no additional charge. If equipment is delivered by a Verizon representative, the account team member can review the basic features of the device, as well as any service features you may be receiving. Alternatively, if equipment is shipped to your organization, your Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 119 of 67 Attachment A: Statement of Work Mobile Communication Services employees always have the ability to contact their account team member in order to receive additional information on any features or services. Please note, your employees can learn about device hardware, software applications, email setup and Smartphone maintenance on their own schedule through our Online Learning Center sessions. There are recorded and/or live sessions available presented via Adobe Connect software. The Online Learning Center can be accessed at https://www.verizon.com/support/simulators/ . Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 120 of 67 Attachment A: Statement of Work Mobile Communication Services Organizational Charts Leadership SouthEast Region Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 121 of 67 Attachment A: Statement of Work Mobile Communication Services North/Central Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 122 of 67 Attachment A: Statement of Work Mobile Communication Services North/Central Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 123 of 67 Attachment A: Statement of Work Mobile Communication Services North/Central Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 124 of 67 Attachment A: Statement of Work Mobile Communication Services South Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 125 of 67 Attachment A: Statement of Work Mobile Communication Services South Florida Government Sales Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 126 of 67 Attachment A: Statement of Work Mobile Communication Services Solutions Architects Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 127 of 67 Attachment A: Statement of Work Mobile Communication Services Solutions Engineer Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 128 of 67 Attachment A: Statement of Work Mobile Communication Services Business Government Customer Operations Support Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 129 of 67 Attachment A: Statement of Work Mobile Communication Services Letter of Bondability Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 130 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 131 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 132 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 133 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 134 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 135 of 67 Attachment A: Statement of Work Mobile Communication Services Contract No.: DMS-19/20-006C Attachment B - Final Statement of Work DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Attachment C Final Service Level Agreements (SLAs) Contract No.: DMS-19/20-006C Page 1 of 12 Attachment C: Final Service Level Agreements Service Category SLA Number Deliverable Title Performance Metric Financial Consequence All calendar days, unless otherwise stated Additional SLA Clock Information Financial Consequences are capped at 4% of the annual revenue. This cap shall exclude all Project Management SLAs (i.e., SLA-D1 through D9). Contractor Staffing SLA-A1 Staffing Positions a) Key staff positions will be filled within sixty (60) days from Contract execution, in accordance with SOW subsection 2.1 b) Key staff positions will be filled within one hundred and twenty (120) days of vacancy or within the timeframe established by the Department after a waiver of the one hundred and twenty (120) day requirement, in accordance with SOW subsection 2.1 a) $250 per day, per vacancy b) $250 per day, per vacancy c) $250 per day, per incident a) Should DMS invoke the right to review candidates for key staff positions, the SLA clock will be suspended during the DMS review. b) Should DMS invoke the right to review candidates for key staff positions, the SLA clock will be suspended during the DMS review. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 2 of 12 Attachment C: Final Service Level Agreements c) DMS must receive a notification of a vacancy of a key staff position within fourteen (14) days of the vacancy, in accordance with SOW subsection 2.1 c) N/A SLA-A2 Final Staffing Organizational Chart The final Staffing Organizational Chart shall be submitted to the Department no later than thirty (30) days from Contract execution, in accordance with SOW subsection 2.1 $250 per day The clock stops when an acceptable final Staffing Organizational Chart is provided to DMS. The SLA clock is on hold while DMS reviews. Services and Devices for Mobile Communication Services SLA-B1 Network-to-Network Interconnection Failover Failover successfully accomplished within 500 seconds, in accordance with SOW subsection 3.6 5% of the affected end users’ monthly recurring costs (MRC) The SLA is measured by the Contractor’s equipment or system logs. The SLA clock starts when the logs indicate the loss of interconnectivity. The SLA clock stops when the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover. In the event there is an IP connectivity failure DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 3 of 12 Attachment C: Final Service Level Agreements caused by the Contractor’s primary IPSec VPN appliance, the Contractor’s network shall failover to their secondary IPSec VPN appliance to maintain connectivity to MFN. The failover in any case shall be accomplished within five-hundred (500) seconds. The failover shall be governed by the BGP routing protocol operating between the MFN and Contractor devices or other as agreed upon by DMS. The financial consequence shall be charged to the Contractor if their primary and secondary VPN appliances fail simultaneously or other Contractor network event which causes a total outage or the VPN appliance failover does not occur in the specified time. The Contractor shall be exempt from this SLA DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 4 of 12 Attachment C: Final Service Level Agreements if the MFN primary and secondary VPN appliances fail simultaneously. SLA-B2 Network-to-Network Interconnection Performance Upgrade with MyFloridaNet Required capacity upgrade must be completed within sixty (60) days, in accordance with SOW subsection 3.6 $2,000 per day The SLA clock starts when an upgrade is needed as shown and documented by the Contractor. The SLA clock is on hold during DMS verification of the upgrade. The SLA clock stops when the required capacity upgrade has been accepted by DMS. SLA-B3 SLA Compliance Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.18.5 $250 per day The clock stops when an acceptable SLA Compliance Report is provided to DMS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 5 of 12 Attachment C: Final Service Level Agreements The SLA clock is on hold while DMS reviews. SLA-B4 Escalation Activity Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.19.1 $250 per day The clock stops when an acceptable Escalation Activity Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-B5 Zero Usage Report The report will be provided quarterly and provided two (2) Business Days before the January, April, July, and October monthly operational meeting, in accordance with SOW subsection 3.19.2 $250 per day The clock stops when an acceptable Zero Usage Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-B6 Escalation Procedure Development and Updates Developed within thirty (30) days of Contract execution, in accordance with SOW subsection 3.19.3 and section 4. Updated within three (3) Business Days of email notification from DMS. $250 per day until developed or until updated The clock stops when an acceptable Escalation Procedure Development and Updates are provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 6 of 12 Attachment C: Final Service Level Agreements SLA-B7 Notification, Planned Maintenance Notification of any planned maintenance must be received twenty- four (24) hours prior to any planned maintenance, in accordance with SOW subsection 3.19.4 and section 4. $250 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA applies automatically twenty- four (24) hours prior to any planned maintenance for which notice is not provided. SLA-B8 Notification, Emergency Maintenance Notification received at least thirty (30) minutes prior to the emergency maintenance, in accordance with SOW subsection 3.19.4 and section 4 The Contractor shall send a notification to DMS communicating the wireless services is not available in a generalized area, specific to switch locations, within Florida which includes an estimated time for service restoration (if available) within five (5) hours (maximum) from the outage start time. The SLA shall be measured and verified by the Contractor’s system. $250 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies thirty (30) minutes prior to any emergency maintenance for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 7 of 12 Attachment C: Final Service Level Agreements SLA-B9 Notification, Unplanned Outage Notification received within sixty (60) minutes after the discovery of unplanned outage impact, in accordance with SOW subsection 3.19.4 and section 4. The Contractor shall send within sixty (60) minutes (minimum) an electronic notification which informs DMS of an unplanned outage which includes the date, time, and estimated duration of the maintenance. The SLA shall be measured and verified by the Contractor’s system. $250 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies sixty (60) minutes after discovery of unplanned outage impact for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 8 of 12 Attachment C: Final Service Level Agreements SLA-B10 Migration of Existing MCS Customers Customer migration will be completed for State agencies within one- hundred and twenty (120) days of completion of the Services Infrastructure Checklist, and will be completed for current MCS OEU Customers within one-hundred and eighty (180) days of completion of the Services Infrastructure Checklist in accordance with SOW subsection 3.23 $3.00 per day, and per wireless data/voice device, until completed The SLA clock stops for incumbent Contractors when all State agency End-users are identified as either migrated or no longer receiving services from the Contractor. Contractor Meetings with DMS SLA-C1 Project Management Monthly Review Meeting A Project Management Monthly Review Meeting must be conducted within fifteen (15) days upon Contract execution and monthly thereafter, in accordance with SOW subsection 3.25.3. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. SLA-C2 Project Implementation Phase - Project Kickoff Meeting A Project Kickoff Meeting must be conducted within thirty (30) days upon Contract execution, in accordance with SOW subsection 3.25.4. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 9 of 12 Attachment C: Final Service Level Agreements SLA-D1 Project Management Plan A Project Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.2 $250 per day The clock stops when an acceptable Project Management Plan is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D2 Disaster Recovery Plan A Disaster Recovery Plan is due within three (3) months of Contract execution, in accordance with SOW subsection 3.26.1.7 $500 per day The clock stops when an acceptable Disaster Recovery Plan is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D3 Project Status Reports Project Status Reports must be submitted within two (2) weeks after the Project Kickoff Meeting and every two (2) weeks thereafter, in accordance with SOW subsection 3.26.2.3 $250 per day The clock stops when an acceptable Project Status Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D4 Guides Guides must be provided within three (3) months of Contract execution and within one (1) week, or as otherwise specified by DMS, upon requested updates, in accordance with SOW subsection 3.26.3 $250 per day The clock stops when acceptable Guides is provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 10 of 12 Attachment C: Final Service Level Agreements SLA-D5 Project Closure Documentation Project Closure Documentation must be provided within one (1) month from the close of the Project Implementation Phase, in accordance with SOW subsection 3.26.4 $250 per day The clock stops when acceptable Project Closure Documentation is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D6 Implementation Plan A Project Implementation Plan must be provided within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.5.1 $1,000 per day The clock stops when an acceptable Implementation Plan is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D7 Incumbent Contractor Weekly Migration Report An Incumbent Contractor Weekly Migration Report is due each week during implementation, in accordance with SOW subsection 3.26.5.1.b $1,000 per day The clock stops when an acceptable Incumbent Contractor Weekly Migration Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-D8 Individual Customer Specific Migration Plans Individual Customer-Specific Migration Plans must be provided within four (4) weeks of written notification of the requirement, in accordance with SOW subsection 3.26.5.2 $250 per day The clock stops when an acceptable Individual Customer Specific Migration Plans is provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 11 of 12 Attachment C: Final Service Level Agreements SLA-D9 Services Infrastructure Checklist The Services Infrastructure Checklist must have all items completed and be accepted by the Department and the Contractor within the timeline agreed to in writing in the Implementation and Migration Plan, in accordance with SOW subsection 3.27 $5,000 per day The clock stops when the Services Infrastructure Checklist is complete. The SLA clock is on hold while DMS reviews. Public Safety SLA-E1 Public Safety Service Plans and Devices Report The Public Safety Service Plans and Devices Report will be provided monthly, two (2) Business Days before the Monthly Operational Meeting, in accordance with SOW section 4.7 $250 per day The clock stops when an acceptable Public Safety Service Plans and Devices Report is provided to DMS. The SLA clock is on hold while DMS reviews. Business Operations SLA-F1 Invoicing to DMS Complete and accurate invoices to DMS must be submitted no later than the 10th calendar day of the month for services in arrears, in accordance with SOW subsection 5.10. This excludes Direct-Billed Accounts. $250 per day The SLA clock stops when the timestamp for when the proper electronic billing file is submitted to the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Contract No.: DMS-19/20-006C Page 12 of 12 Attachment C: Final Service Level Agreements SLA-F2 Application of Billing Credits Apply each credit by the second available billing cycle after the credit has been determined, in accordance with SOW subsection 5.10 This excludes Direct-Billed Accounts. $750 per day The SLA clock stops based upon the timestamp for when the complete and accurate electronic billing file is submitted to the Department. Direct Ordering and Billing SLA-G1 Cost Recovery Payment to DMS An electronic Cost Recovery Payment will be provided within forty-five (45) days after the end of the calendar quarter to cover the fees collected for the previous quarter, in accordance with SOW subsection 6.2 $750 per day The SLA clock stops the date the check is deposited into the DMS account. SLA-G2 Direct-Billed Accounts Monthly Report A Direct-Billed Accounts Monthly Report will be provided no later than the 30th of the month on all direct-billed accounts, in accordance with SOW subsection 6.4 $750 per day The clock stops when an acceptable Direct-Billed Accounts Monthly Report is provided to DMS. The SLA clock is on hold while DMS reviews. SLA-G3 Direct-Billed Accounts Quarterly Report A Direct-Billed Accounts Quarterly Report will be provided no later than the 30th of the month on all direct-billed accounts, in accordance with SOW subsection 6.5 $750 per day The clock stops when an acceptable Direct-Billed Accounts Quarterly Report is provided to DMS. The SLA clock is on hold while DMS reviews. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 1 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Contract No.: DMS-19/20-006C Attachment D, Exhibit 1 – Vendor’s Services and Discount Pricing Definitions Access Discount: Government Subscribers are eligible for a 23% access discount on qualified plans and features where noted. Accessory Discount. Government Subscribers are eligible to receive a 25% discount from the retail price of qualifying accessories. Discount Eligible Data Feature(s): Any generally available Verizon Wireless data feature with a monthly access fee of $24.99 or higher, added to an Eligible Calling Plan, that does not prohibit discounts. Discount Eligible Plan(s): Any generally available Verizon Wireless voice, data or M2M plan with a monthly access fee of $34.99 or higher that does not prohibit discounts. Early Termination Fees (“ETF”): ETFs are waived for Government Subscribers. Equipment: Wireless telephones, data modems and similar devices and ancillary accessories used in conjunction with Wireless Service. Government Subscriber: An employee of Customer utilizing Wireless Service whose account is set up in Customer’s name and for which Customer bears payment responsibility. Machine to Machine Service (“M2M Service”): M2M refers to use of the Wireless Service for the transmission of data between wireless devices and computer servers or other machines, or between select wireless devices, with limited or no manual intervention or supervision. M2M Line(s): An individual line of M2M Service used under this Pricing and Equipment Proposal which is set up in Customer’s name and for which Customer bears responsibility. Network Speeds on the Verizon Wireless Network (4G LTE): Uploads: 2-5 Mbps and Downloads: 5-12 Mbps Plans, Features, Rates and Charges: The voice, data or M2M plan and any options, features or applications that are selected by the Customer determine the applicable rates, charges, allowance of minutes or megabytes and Wireless Service coverage area for each line. Some plans may have restrictions on the type of Equipment that can be activated on them. Information about retail plans, options, features, and applications (i.e., those that Verizon Wireless makes generally available to consumers or business customers) and their terms and conditions may be obtained at Verizon Wireless stores, on verizonwireless.com or from Verizon Wireless business sales representatives. The voice, data or M2M plan monthly access fees and non-promotional allowance of minutes and/or megabytes for each line will not change during the Line Term as long as Customer does not change plans on that line. As detailed in the contract, rates, charges and fees, listed in Pricing Index may be changed following the formal Amendment process Verizon Wireless may discontinue any retail plans, options, features and applications for new activations without notice. If Customer changes or upgrades Equipment, Verizon Wireless may require it to change to a then-current plan that is compatible with the changed or upgraded Equipment. Customer may not activate Equipment purchase at a discount from Verizon Wireless on M2M Lines. Government discounts and pricing may not be available to purchases made through agents or at retail store locations. Subsidized Equipment: Equipment purchased at Verizon Wireless government matrix and/or government promotional price. Subsidized Equipment must be active for 24 months or more before being eligible to be upgraded. In the event a Customer purchases a subsidized device and the Customer terminates services early, or moves to a lesser price plan or disconnects the devices from the Contractor’s network within twenty-four (24) months of the device activation, the Contractor may bill the Customer for the unpaid portion of the subsidized amount of the device. Term of Lines (“Line Term”): The term for each line (the “Line Term”) begins on the date Wireless Service is activated for that line and continues for the period required by the calling plan or Equipment selected for that line (usually 2 years). Line Term extensions are required when Customer: (a) takes advantage of promotions or services that require a Line Term extension; or (b) purchases or upgrades Equipment except for ancillary accessories used in conjunction with Wireless Service. When the Line Term expires, Wireless Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 2 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. continues on a month-to-month basis. Activation fees are waived for Government Subscribers on voice and data plans and for M2M Lines. ThingSpace Mange: ThingSpace Manage (“ThingSpace”) provides Customer with the ability to remotely monitor and manage its M2M/IoT devices. If Customer desires to access and use ThingSpace, it must so request in writing, and Verizon Wireless shall provision ThingSpace on Customer’s account. Applicable rates and charges, if any, shall be set forth in this Addendum. ThingSpace set-up time is estimated to take four to six weeks. The rights granted to Customer herein for access to and use of ThingSpace are specific to Customer and may not be transferred to another party without Verizon Wireless’ prior written consent. Verizon Wireless retains full and exclusive ownership of all intellectual property rights associated with the ThingSpace including any alterations, modifications, improvements and derivative works thereof. Legacy Pricing. All custom plans and features excluding machine-to-machine plans existing under the Agreement prior to the Effective Date of the Agreement (“Legacy Plans”), shall be retired and will no longer be available for new line activations, lines changing plans or lines upgrading Equipment. Verizon Wireless will allow Customer’s existing Government Subscribers who are currently on such Legacy Plans to continue at the pricing, terms and conditions contained in such Legacy Plans until the Government Subscriber either changes plans or upgrades Equipment. Wireless Service: Each and every radio service provided directly or indirectly by Verizon Wireless. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 3 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. STATE OF FLORIDA CUSTOM PER UNIT PLANS AND FEATURES Custom State of Florida Nationwide Voice Per Minute Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. 200 Text/Picture/Video Message Option 600 Mobile to Mobile Minutes (82587) No Domestic Roaming or Long Distance Charges 600 Night and Weekend Minutes (72711) SOFL Plan Number Monthly Access Charge Per Line Domestic Anytime Voice Allowance Minutes Per Month Voice Per Minute Rate (86680) $0.00 0 $0.049 Optional Features Text, Picture & Video Messaging Per the applicable Custom State of Florida SMS/MMS Per Message Feature rate Domestic Data Sent or Received $1.99 per MB or per Data Package Unlimited Domestic Push To Talk Plus $10.00 Notes: 4G Basic handset devices Only. See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. Must request SMS and/or MMS option to receive 200 included Text/Picture/Video messages option. PTT Plus service requires; PTT Plus feature, PTT Plus enabled device, and PTT Plus coverage. Subscribers must supply their own authenticated Equipment (CPE) to be activated on these plans or may purchase equipment at full retail price. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Custom State of Florida Nationwide Machine to Machine (M2M) Per Megabyte Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for Telemetry (M2M) devices only This plan may NOT be used for email SOFL Plan Number Machine to Machine (M2M) Monthly Access Charge Per Line Domestic Megabytes (MB) Allowance Per Month Data Per Megabyte Rate 86693 $0.00 0 $0.099 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Subscribers must supply their own authenticated Equipment (CPE) to be activated on these plans. Machine-to-machine coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Current data coverage details and additional plan information can be found at www.verizonwireless.com. Only Customer-provided, 4G-capable machine-to-machine devices may be activated on this plan. If the voice block feature is removed, subscribers will be charged $0.049 per minute for voice calls. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 4 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 4G Basic Phone Push to Talk Plus (PTT+) Only Plan: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. Push to Talk Plus Only Plan Monthly Access Charge $10.00 Domestic Anytime Voice Minutes Per Month 0 Push to Talk Plus Unlimited Domestic Voice Per Minute Rate $0.049 Data Sent or Received $1.99 per MB or per data package1 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Push to Talk Plus is only available in the United States. This price plan can only be used with a 3G Basic or 4G Basic PTT+ capable device. See attached Calling Plan and Feature Details for important information about calling plans, features and options. If the voice block feature is removed, subscribers will be charged $0.049 per minute for non-Push to Talk Plus voice calls. (94976) 4G Smartphone Phone Push to Talk Plus (PTT+) Only Feature: Government Subscribers Only The calling plan below reflects the monthly access charge discount. No additional discounts apply. Push to Talk Plus Only Feature Monthly Access Charge $10.00 Domestic Anytime Voice Minutes Per Month 0 Push to Talk Plus Unlimited Domestic Voice Per Minute Rate per voice/data plan Data Sent or Received per data package1 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Push to Talk Plus is only available in the United States. This price plan can only be used with a 3G Basic or 4G Basic PTT+ capable device. See attached Calling Plan and Feature Details for important information about calling plans, features and options. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 5 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. State of Florida Nationwide Voice Calling Share Plans: Basic Phones Only Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Charge (shared minutes) $14.99 $29.99 Shared* Domestic Anytime Voice Minutes Per Month 200 500 Overage Rate per minute $0.06 Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Domestic Long Distance Included Domestic Data (data can be blocked) $1.99 per MB or per data package 4G data blocked. Data package must be selected. OPTIONAL FEATURES 500 Domestic Text, Picture & Video Messages $0.00 SMS: $0.10 outbound/$0.02 inbound/overage MMS: $0.25 per Picture or Video Message/overage Unlimited Domestic Push-to-Talk Plus (PTT+) $2.00 (device dependent) Unlimited Domestic Picture & Video Messages (SMS/MMS) $10.00 Notes: Coverage area includes the Verizon Wireless 4G network; and the 3G and Extended partner networks, while available. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international.See attached Calling Plan and Feature Details for important information about calling plans, features and options. *Voice minutes can share with Nationwide voice and/or voice & data bundle plans that are eligible for sharing. Voice block may be added to these plans to accommodate PTT+ only. Profile Share- Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 6 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. State of Florida Nationwide Voice Calling Share Plans: Smartphones Only Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Monthly Access Charge (shared minutes) $14.99 $29.99 Shared* Domestic Anytime Voice Minutes Per Month 200 500 Overage Rate per minute $0.06 Domestic Night & Weekend Minutes Unlimited Domestic Mobile to Mobile Minutes Unlimited Unlimited Domestic Picture & Video Messages (SMS/MMS) Included Domestic Long Distance Included Domestic Data Data package must be selected. OPTIONAL FEATURE Unlimited Domestic Push-to-Talk Plus (PTT+) $2.00 (device dependent) Notes: Coverage area includes the Verizon Wireless 4G network; and the 3G and Extended partner networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on this plan must be on 5G Nationwide or 4G HD voice-capable smartphones, except that existing lines on 3G smartphones may change to this plan while 3G service is available. See attached Calling Plan and Feature Details for important information about calling plans, features and options. *Voice minutes can share with Nationwide voice and/or voice & data bundle plans that are eligible for sharing. Voice block may be added to these plans to accommodate PTT+ only. Profile Share- Voice Sharing: At the end of each bill cycle, any unused voice allowances for lines sharing across multiple accounts will be applied proportionally to all lines with overages. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 7 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. WIRELESS VOICE Custom State of Florida Nationwide Voice Calling Plans The calling plans below reflect the monthly access charge discount. No additional discounts apply. Unlimited National Mobile to Mobile Calling Minutes No Domestic Roaming or Long Distance Charges Unlimited Night & Weekend Minutes SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Voice Roaming (Canada and Mexico) (86195) 250 $25.75 $0.052 $0.69 (86196) 600 $36.05 $0.052 $0.69 Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on this plan must be on 5G Nationwide or 4G HD voice-capable smartphones, except that existing lines on 3G smartphones may change to this plan while 3G service is available. *Overage Rate applies after allowance. 4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 8 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. WIRELESS DATA Custom State of Florida Mobile Broadband Data Plans* The calling plans below reflect the monthly access charge discount. No additional discounts apply. SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS Messaging 86226 $20.60 500MB $0.00849per MB Included 86227 $25.75 1,000MB 86229 $36.05 Unlimited* N/A Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 5G Nationwide or 4G mobile broadband devices, except that existing lines on 3G mobile broadband devices may change to these plans while 3G service is available. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Can be added to voice plans with a monthly access fee of $14.99 and above. *Router devices cannot be activated on these plans. Custom State of Florida Smartphone Data Feature Packages The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS messaging 77294/ 79789 $15.45 500MB $0.00849 per MB Included* (77295 and 79790) $20.60 1,000MB Exhibit (79740 79791) $23.69 2,000MB Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. Current coverage details and additional feature information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. This feature can only be added onto: SOFL PPlan’s 86192-86197. Lines activating on this feature must be on 5G Nationwide or 4G HD voice-capable smartphones. 4G service requires 4G equipment and 4G coverage. *Not included with the State of Florida Nationwide Custom Pooled Voice Services Plans. May only be added to a voice plan with a monthly access fee of $14.99 and above. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 9 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom State of Florida Smartphone Unlimited Data Feature Package The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Domestic SMS and MMS messaging with Mobile Hotspot (79407-4G), (79781-4G $32.96 Unlimited* N/A Included** Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. Current coverage details and additional feature information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 5G Nationwide® network, 4G network; and the 3G and 3G Extended networks, while available. For avoidance of doubt, Verizon’s 5G Nationwide® network is a separate network from Verizon’s 5G Ultra Wideband network. This feature can only be added onto: SOFL PPlan’s 86192- 86197. Lines activating on this feature must be on 5G Nationwide or 4G HD voice-capable smartphones. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high- speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice **Not available when bundled with the State of Florida Nationwide Custom Pooled Voice Services Plans. May only be added to a voice plan with a monthly access fee of $14.99 and above. Custom State of Florida 4G Mobile Broadband Data Share Plans for Tablets Government Subscribers Only These plans are Not eligible for monthly access discounts. Monthly Access Fee $10.00 (99775) $18.00 (31781) $22.00 (36656) $35.00 (36659) $50.00 (36660) Domestic Shared Data Allowance 250 MB 1 GB 2 GB 5 GB 10 GB Data Overage Rate $9.97 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Lines activating on these plans must be on 4G tablets except that existing lines on 3G tablets may change to these plans while 3G service is available. Data Sharing (Domestic Only): Account Share. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 10 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom State of Florida Unlimited Mobile Broadband Data Plans The calling plan below reflects the monthly access charge discount. No additional discounts apply. SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate 86229 $36.05 Unlimited* N/A Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice. Routers cannot be activated on this plan. Public Sector Mobile Broadband Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $34.99 (90237) $59.99 (90240) $99.99 (90241) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. New activations on these service plans require 4G LTE devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Plans are able to share with each other. Flexible Business Plans For Basic & Smartphones The calling plans below reflect the monthly access fee discount. No additional discounts apply. Basic Phones* Smartphones1 Monthly Access Fee $35.00 (92731) $65.00 (92732) $75.00 (92736) $85.00 (92737) $95.00 (92738) $105.00 (92740) Monthly Access Fee less discount $26.95 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage $10.00 per GB Mobile Hotspot2 Included Monthly Anytime Minutes Unlimited Messaging Allowance3 Unlimited Domestic and International Messaging Optional Features Domestic Push to Talk Plus Additional monthly access fee per line $5.00 per line Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. No Domestic Roaming or Long Distance Charges. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. * Basic phones may only be added to an account with at least 1 Smartphone (bill account level). 1. Access to corporate email using BlackBerry Enterprise Server (BES) is available for an additional $15.00 per line. 2. Mobile Hotspot is available on all capable devices and allows you to use your device and share data allowance with multiple Wi-Fi enabled devices. 3. Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. Data Sharing: Lines activated on these plans can only share with other lines on these plans and with lines on the Flexible Business Plans for Data Devices. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 11 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Flexible Business Plans For Data Devices The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Devices Connected Devices, Tablets, Netbooks, Notebooks Connected Devices, Tablets, Netbooks, Notebooks, Jetpacks, USBs, Mobile Broadband Devices Monthly Access Fee $5.00 (92739) $10.00 (92741) $35.00 (92742) $45.00 (92744) $55.00 (92745) $65.00 (92746) $75.00 (92747) Monthly Access Fee less discount $5.00 $10.00 $26.95 $34.65 $42.35 $50.05 $57.75 Shared Data Allowance 1 MB 100 MB 2 GB 4 GB 6 GB 8 GB 10 GB Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Flexible Business Plans For Data Devices - Connected Device / Internet with Voice Plans The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Device* Broadband Router Monthly Access Fee $5.00 (94532) $65.00 (94495) $75.00 (94496) $85.00 (94497) $95.00 (94500) $105.00 (94504) Monthly Access Fee less discount $5.00 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 12 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Flexible Business Plans For Data Devices - Connected Device / Internet with Voice Plans The calling plans below reflect the monthly access fee discount. No additional discounts apply. Connected Device* Broadband Router Monthly Access Fee $5.00 (94532) $65.00 (94495) $75.00 (94496) $85.00 (94497) $95.00 (94500) $105.00 (94504) Monthly Access Fee less discount $5.00 $50.05 $57.75 $65.45 $73.15 $80.85 Shared Data Allowance 1 MB 2 GB 4 GB 6 GB 8 GB 10 GB Domestic Data Overage Rate $10.00 per GB Notes: Current coverage details and additional plan and feature information can be found at www.verizonwireless.com. 4G service requires 4G Equipment and 4G coverage. Government subscribers only. Data Sharing: These plans only share with other lines on these plans and with lines on the Flexible Business Plans for Basic & Smartphones. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. Custom State of Florida Nationwide Wireless Smartphone Data Plan with Mobile Hot Spot The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for Smartphone devices only Monthly Access Charge Per Line Domestic Data Allowance with Mobile Hot Spot (MHS) Nationwide Calling Rate Unlimited Domestic Mobile to Mobile, Nights and Weekends, and SMS and MMS Messaging $35.99 (93445) Unlimited* $0.052 per minute Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 13 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Mobile Broadband Machine to Machine (M2M) Share Group 1 Plans - Low Usage The calling plans below reflect the monthly access charge discount. No additional discounts apply. Mobile Broadband Machine-to-Machine Plans 1 Megabyte 5 Megabytes 25 Megabytes 50 Megabytes 150 Megabytes Domestic Shared Data Allowance Per Month 1 MB (87640) 5 MB (87641) 25 MB (87642) 50 MB (87643) 150MB (87644) Monthly Access Charge $5.00 $7.00 $10.00 $15.00 $18.00 Overage Rate Per Megabyte $1.00 Mobile Broadband Machine to Machine (M2M) Share Group 2 Plans - High Usage The calling plans below reflect the monthly access charge discount. No additional discounts apply. Mobile Broadband Machine-to-Machine Plans 250 Megabytes 1 Gigabyte 5 Gigabytes 10 Gigabytes Domestic Data Allowance Per Month 250 MB (87645) 1 GB (87646) 5 GB (87647) 10 GB (87648) Monthly Access Charge $20.00 $25.00 $38.50 $61.60 Overage Rate Per Megabyte $0.015 Note: Machine to Machine coverage included the Verizon Wireless 4G, 3G and 3G Extended networks. See attached Calling Plan and Feature Details for important information about calling plans, features and options. Government Subscribers may supply their own authenticated Equipment (CPE) approved by Verizon Wireless to be activated on these plans. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement apply to M2M service and M2M Lines as a Wireless Service. Customer may select either the Account Share or Profile Share option on the Mobile broadband Machine-to-Machine (M2M) Share Plans. Machine to Machine Wireless Backup Router Plan This Plan is NOT eligible for Monthly Access Fee Discounts. Monthly Access Data Allowance Overage Rate $10.00 (86848-4G) 25 MB $10.00 per GB Note: This plan is restricted to Verizon Wireless network use only; domestic and international roaming not available.. 4G service requires 4G equipment and 4G coverage. Customer must maintain a minimum of five (5) active M2M Lines to be eligible for this plan. Customer must provide its own Equipment, approved for use on the Verizon Wireless network, when activating service on this plan. Not all wireless routers can be provisioned on this plan. This plan is approved for use as a backup solution for business continuity only and may not be used for primary connectivity. Verizon Wireless reserves the right to migrate lines on this plan to the standard 5 GB M2M Plan if usage on a line provisioned on this plan exceeds one GB for three consecutive bill cycles. Public Sector Mobile Broadband Machine to Machine (M2M) Share Plans: Government Subscribers Only The calling plans below reflect the monthly access charge discount. No additional discounts apply. Public Sector Mobile Broadband 5 Gigabytes 10 Gigabytes 20 Gigabytes Monthly Access Charge $34.99 (90231) $59.99 (90234) $99.99 (90235) Shared Domestic Data Allowance 5GB 10GB 20GB Overage Per Gigabyte $8.00 Per Gigabyte Note: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request. New activations on these service plans require 4G LTE devices. Netbook, Smartphone, and Tablet devices are not eligible for Mobile Broadband M2M pricing. Existing customers transitioning to one of these service plans are able to utilize existing 3G devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband Machine to Machine Plans are able to share with each other. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 14 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Flat Rate Mobile Broadband - Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $34.99 Domestic Data Allowance* Unlimited Overage Rate per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Throughput speeds on the Custom Flat Rate Mobile Broadband will be limited up to 600kbps throughout the duration of each billing cycle while on the Verizon Wireless 4G network only. Data speeds are not guaranteed while on Extended or roaming partner networks. Devices utilized in conjunction with the Custom Flat Rate Mobile Broadband plan are limited to mobile (non-stationary) applications. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan. Custom Mobile Broadband Plan II – Government Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $44.99 Domestic Data Allowance Unlimited Overage Rate Per KB NA NOTE: Subject to the Mobile Broadband terms and conditions; additional terms and conditions apply to Unlimited, Megabyte (MB), and Smartphone data Plans. Verizon Wireless will limit throughput of data speeds should 30GB of data be used within a given bill cycle. Devices utilized in conjunction with the Custom Mobile Broadband Plan II are limited to mobile (non-stationary) applications. Data speeds are not guaranteed while on Extended or roaming partner networks. Dedicated internet connections on stationary router devices and streaming video on stationary video surveillance cameras are expressly prohibited on this rate plan. Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Subscribers Only The calling plan below reflects the monthly access fee discount. No additional discounts apply. Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee (Discount Applied) $50.05 Monthly Minutes in U.S Unlimited Domestic Data Allowance Unlimited1 Domestic Mobile Hotspot Unlimited2 Domestic and International Messaging Allowance Unlimited3 Notes: Current coverage details can be found at www.verizonwireless.com. No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) In the event of network congestion, after 22GB of data usage on a line during any billing cycle, usage on such line may result in slightly slower download speeds relative to another user. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. (2) Mobile Hotspot is available on all capable devices and allows Corporate Subscribers to use their device and share data allowance with multiple Wi-Fi enabled devices. If 10GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. (3) Unlimited Messaging from within the United States to anywhere in the world where messaging services are available. For other messaging rates go to www.verizonwireless.com. (13656) The “Custom 4G Unlimited Smartphone Plan for Public Sector – State of Florida Government” is eligible to use Travel Pass SPO code 383. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 15 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Business 5G Ultra Wideband Bolt-On Feature Government Subscribers Only Not eligible for discounts. Monthly Access Fee $10.00 Notes: Coverage includes the Verizon Wireless 5G Ultra Wideband (UWB) network, where available. Current coverage details can be found at www.verizonwireless.com/5G. This feature is only available to 5G UWB capable smartphones on Custom Unlimited Business Plan for Smartphones. (13656) 4G Business TravelPass Feature1::: Custom 4G Verizon Unlimited Smartphone Plan for Public Sector Government Subscribers Only Rates are not eligible for discounts. Canada and Mexico Daily Rate2 $5.00 (SPO 383) Rest of World Daily Rate2,3 $10.00/day Non-Travel Pass Countries4 Pay As You Go Rates Notes: 1This feature requires a 4G LTE GSM/UMTS global-capable device. 2The daily rate covers a 24-hour time period. 3For eligible countries, 4non-TravelPass country rates and additional information, see attached International services pricing for further details. For voice-capable devices, this feature may be added to plans that have an unlimited voice and messaging allowance and an unlimited or capped data allowance using the account share option. For data usage in Canada and Mexico and all Rest of World TravelPass countries, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. All data usage decrements from the domestic data allowance when added to a capped allowance plan. Verizon Wireless will terminate a line if more than half of the usage over three consecutive billing cycles is outside of the United States, following 30 days’ notice to Customer. This feature can only be added to lines activated on the following plan Custom 4G Verizon Unlimited Smartphone Plan for Public Sector (13656) under this Agreement. This is a commercially available feature which is subject to availability and change. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 16 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. GLOBAL SERVICES International Options Monthly Features: Mexico and Canada The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Features: Mexico and Canada 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Monthly Access Fee $10.00 (SPO 428) $20.00 (SPO 426) $15.00 (SPO 441) $30.00 (SPO 425) $25.00 (SPO 443) Monthly Access Fee less discount $10.00 $20.00 $15.00 $22.50 $18.75 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After Allowance2 $10.00/100 MB $20.00/1 GB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming 500 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.10/Sent Message $0.05/Sent Message Notes: . 1The data allowance applies in Canada and Mexico only, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a monthly feature and will be removed from the account one month after being added to an account. International Options Monthly Features : 140+ Countries The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Features: 140+ Countries 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Monthly Access Fee $25.00 (SPO 431) $50.00 (SPO 433) $40.00 (SPO 445) $85.00 (SPO 423) Monthly Access Fee less discount $18.75 $37.50 $30.00 $63.75 Voice Overage Rate Pay Go $0.25/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB Data Overage Rate After Allowance2 $25.00/100 MB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.25/Sent Message Notes: . 1The data allowance applies in 140+Countries, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and an International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a monthly feature and will be removed from the account one month after being added to an account. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 17 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. International Options Monthly Recurring Features: Mexico and Canada The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Recurring Features: Mexico and Canada 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes 500 Voice Minutes Monthly Access Fee $10.00 (SFO 427) $20.00 (SFO 446) $15.00 (SFO 434) $30.00 (SFO 424) $25.00 (SFO 442) Monthly Access Fee less discount $10.00 $20.00 $15.00 $22.50 $18.75 Voice Overage Rate Pay Go $0.10/minute $0.05/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB 1 GB Data Overage Rate After Allowance2 $10.00/100 MB $20.00/1 GB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming 500 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.10/Sent Message $0.05/Sent Message Notes: 1The data allowance applies in Canada and Mexico only, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and a International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a recurring feature and will remain on the account until removed. International Options Monthly Recurring Features: 140+ Countries The calling features below reflect the monthly access fee discount. No additional discounts apply. International Options Monthly Recurring Features: 140+ Countries 0 Voice Minutes 0 Voice Minutes 100 Voice Minutes 250 Voice Minutes Monthly Access Fee $25.00 (SFO 412) $50.00 (SFO 432) $40.00 (SFO 444) $85.00 (SFO 422) Monthly Access Fee less discount $18.75 $37.50 $30.00 $63.75 Voice Overage Rate Pay Go $0.25/minute Data Allowance1 100 MB 250 MB 100 MB 250 MB Data Overage Rate After Allowance2 $25.00/100 MB Messaging Allowance3 Pay Go 100 sent; unlimited incoming 250 sent; unlimited incoming Messaging Overage Rate After Allowance2 Pay Go $0.25/Sent Message Notes: 1The data allowance applies in 140+ Countries, where coverage is available. All data usage, including dedicated Mobile Hotspot, deducts from the same data allowance. Requires an eligible domestic data plan or feature and a International GSM capable device. 2The overage rate is not eligible for discounts. 3Multimedia messages (MMS) are included in the allowance, but incur data transport charges (deducts from the International data allowance). Pay Go rates for International Voice, International Messaging, and Data Roaming see attached International services pricing for further details.. This is a recurring feature and will remain on the account until removed. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 18 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Global Data Optional Features The Data Packages are eligible for monthly access fee discounts and promotions, when available. Monthly Access Fee Allowance Rate per MB (Canada) Rate per MB (Mexico) Rate per MB (Rest of the World) N/A N/A $2.05/MB $5.12MB $20.48/MB Notes:. See Calling Plan Optional Features section for important information about calling plans, features and options. Applies to all global-capable phones and internet devices. Customer must subscribe to a domestic Mobile Hotspot plan to use the service globally. The majority of your monthly usage must be in the United States. All data usage, including tethering and hotspot, deducts from the same data allowance. See attached International services pricing for further details. SingleRate for Enterprise Domestic Shared Business Email and Messaging with International Travel Voice, Email, and Messaging Government Subscribers Only This plan is not eligible for monthly access fee discounts. Monthly Access Fee $65.00 (4G) 95266 $85.00 (4G ) 95268 Monthly Domestic Voice Allowance in US/Canada/Mexico Unlimited Unlimited Domestic Data Allowance in U.S. (with Sharing) 2 GB 3 GB Domestic Data Overage Rate $10.00 per GB $10.00 per GB Mobile Hotspot* Included Included Domestic and International Travel Messaging Allowance† Unlimited Unlimited International Travel Voice Allowance (ROW)** 120 Minutes 180 Minutes International Travel Voice Overage Rate $0.40 per minute $0.30 per minute International Travel Data Allowance†† 1 GB 1 GB International Travel Data Overage Rate $45.00 per GB $40.00 per GB International Long Distance – Toll Free Included Included Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Domestic coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only a 4G LTE GSM/UMTS global-capable smartphone can be activated on these plans. ††The international travel data allowance applies in Canada, Mexico, and the **rest of the world (ROW), where coverage is available; aircraft and cruise ship data usage is not included. To see supported countries, go to www.verizonwireless.com/international. *Mobile Hotspot is available on all capable devices and allows a line to share its data allowance with multiple Wi-Fi enabled devices. International travel voice minutes and international travel data allowances do not share. †Prevailing rates apply to all other messaging types. Verizon Wireless reserves the right to terminate a line if more than half of the usage over three consecutive billing cycles is outside of the United States, following 30 days’ notice to the customer. Data Sharing (Domestic Only) Profile Share: Lines on the same profile can share data. At the end of each billing cycle, any unused data allowances for lines sharing across multiple accounts will be applied proportionally to lines with an overage. Any remaining overage will be billed in KBs. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 19 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. ADDITIONAL WIRELESS FEATURES Custom State of Florida SMS/MMS Messaging Features The calling features below reflect the monthly access charge discount. No additional discounts apply. Text, Picture or Video Messaging for Conventional (Basic) and Smartphone devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Message Allowance Overage Rate 77328 $2.00 300 messages $0.05 per message 77341 $3.00 500 messages 77329 $7.00 Unlimited N/A Text Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Overage Rate applies after allowance. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received, see attached International services pricing for further details.;. Multi-Media Messaging (MMS): Multi-Media Messaging (MMS) includes picture and video messaging and is only available within the National Enhanced Services Rate and Coverage Area. In addition, MMS messages are $0.25 per message, per address. In addition to the MMS per message charges, MMS uses calling plan Anytime Minutes or kilobytes. Messaging features are available to all Basic and Smartphone voice, and voice and data bundles. Custom State of Florida Field Force Manager Features The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional (Basic) Phone or Smartphone Limited Basic Pro* Monthly Access Charge $9.99 per user (75681 for Basic and Smartphone) $20.00 per user (76722 - Basic) (76637 – Smartphone) $25.00 per user (76723 - Basic) (76638 – Smartphone) Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Field Force Manager (”FFM”) Features may only be added onto a Custom State of Florida calling plan with a monthly access fee of $20.00 or higher. Data plan required. Requires a minimum 500 MB Data Package for Smartphones. FFM is available on select devices only. *FFM Pro is not available on all devices. If the Block Voice Feature is removed, a per minute rate of $0.25 shall apply for all voice calls. Downloading the FFM application requires approximately 2 MB (megabytes) of data. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 20 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Push to Talk Plus License (PTT+): Government Subscribers Only Push to Talk License licenses are not eligible for any further discounts. Product Monthly Access Tablet $3.75 Inter-carrier (only any device) $3.75 3rd Party Web (HTML) API Client $3.75 Dispatch (License) Windows PC with PTT and mapping $22.50 Notes: . See attached Calling Plan and Feature Details for important information about calling plans, features and options. Push to Talk license only. Push to Talk Plus requires PTT+ capable device. Land Mobile Radio (LMR) for PTT+ : Government Subscribers Only Push to Talk Plus service is required. LMR licenses are not eligible for any further discounts. Product Monthly Access LMR Channel per account $0.00 Notes: Customer may have multiple channels. LMR FEATURE Only (When added to a Basic/Smartphone Device with PTT+) Basic/Smartphone Devices (FEATURE) $4.50 (85280) Notes: LMR cannot be added to any device without Domestic Push to Talk Plus. Push to Talk Plus requires PTT+ capable device. LMR License bundled with PTT+ License Tablet $8.25 Inter-carrier (any device) $8.25 3rd Party Web (HTML) API Client $8.25 Notes: . See attached Calling Plan and Feature Details for important information about calling plans, features and options. Land Mobile Radio (LMR) Interoperability works with all PTT+ capable devices. To use PTT+, Customer needs a PTT+ feature (or a software license for tablets and dispatch) and a PTT+ compatible device. An Internet Protocol (IP) link is required to connect Verizon’s PTT+ service with the customer’s LMR network through the “IP Gateway”. By purchasing the Land Mobile Radio for PTT+ Customer consents to the tracking of Land Mobile Radio for PTT+ equipment and must obtain authorized consent to tracking from all users and affected persons. No guarantee of accuracy of information transmitted, disclosed, displayed or otherwise conveyed or used. Service could be interrupted or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors associated with use of satellites and satellite data. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 21 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. PTT+ LMR Interoperability Deployment Services. The below services provide for the integration and deployment of Verizon PTT+ with a customer’s LMR network based on either a ROIP (Radio Over IP) or ISSI (Inter Sub-System Interface) LMR network architecture. Radio Over Internet Protocol (ROIP) and Inter Sub-System Interface (ISSI) Virtual Deployment Additional Discounts Not to Apply for Virtual Deployments. *Virtual Deployment type Price Provided Via Email Provided Via Phone Project Management Configuration of Equipment Testing of Equipment Up to 4 Talk Groups Software Plan Id and Description Onetime Fee ROIP Assisted Virtual Deployment $2,500 Included Not Included Not Included Not Included Not Included Not Included 623458: PTT+/LMR Assisted Install: ONE TIME Onetime Fee ROIP Managed Virtual Deployment $8,000 Included Included Included Included Included Included 623459: PTT+/LMR Managed Remote: ONE TIME Onetime Fee ISSI Managed Virtual Deployment $25,000 Included Included Included Included Included Included 623461: PTT+/LMR Managed Plus P25: ONE TIME Note: *Customer must select a type of Virtual Deployment; selection cannot be mixed and/or matched. Customer must also purchase separately a ROIP gateway and cables. Customer must physically install the gateway and provide Virtual Private Network (“VPN”) connectivity to the gateway. In addition, Customer must purchase an associated Land Mobile Radio (“LMR”) feature and associated authorizations. Virtual Deployments include on-boarding one single facility, accessible by Customer site to site VPN (Verizon Wireless will not go on-site for any Virtual Deployment). Warranty: Verizon Wireless makes no warranties, express or implied, with respect to ROIP or ISSI Virtual Deployment which it provides to Customer on an “AS IS” basis “WITH ALL FAULTS” and “AS AVAILABLE.” The accuracy, timeliness, completeness, suitability, or availability of any aspect of ROIP or ISSI Virtual Deployment cannot be guaranteed. THE IMPLIED WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR ENTIRETY. ROIP Assisted Virtual Deployment Customer Requirements: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 22 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Physical Installation and configuration. Access to add network elements to Customer’s network (IT administration). VPN turn up capability (IP Network expertise). Purchase and configure ROIP Gateway(s) and cables for connected LMR. Assign a single point of contact. Provide mobile radio for connectivity to each channel connected to ROIP Gateway(s). Assign individual to receive and program ROIP Gateway(s) (The customer must have an acute knowledge on how to program land mobile radio equipment). Provide VPN peer details. Virtual Deployment provided: ROIP Assisted Virtual Deployment is only provided via email. Requests for deployment assistance can be reached at KODVZLMRSupport@motorolasolutions.com. ROIP Assisted Virtual Deployment ends once a successful configuration and functional test occur: A successful configuration for ROIP and ISSI occurs when: • Backhaul connectivity successfully verified with IP gateway VPN • Two-way traffic observed inside backhaul interface • LMR Group Mobile Directory Number’s (MDN) ordered and recorded A successful functional test occurs when based on the following criteria: RoIP Virtual Deployment: • Verizon Push to Talk (PTT) Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to RoIP Gateway successful • RoIP Gateway originated group calls to Verizon PTT Plus Service successful ISSI Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to ISSI Interconnect successful • Talker ID Alias of LMR Group MDN observed on Verizon Push to Talk Plus Service handsets when LMR User is speaking ROIP Managed Virtual Deployment and ISSI Managed Virtual Deployment Virtual Deployment Includes: Working with Customer to engineer network segments for ROIP Engage with Customer on VPN solution completion Develop milestones Verify Customer is configured in PTT Plus Service Project manage critical milestones Finalize ROIP Gateway tuning settings including latency and call setup timers based on Customer’s network. Present final design Validate all configuration steps of the IP Gateway Define technical parameters for VPN Configure ROIP Gateway(s) Requests for managed deployment assistance can be reached at: Phone Requests: (469) 476-0820 Email Requests: KODVZLMRSupport@motorolasolutions.com. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 23 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Customer Requirements: Customer shall be required to do the following: ROIP Managed Virtual Deployment and ISSI Managed Virtual Deployment end once a successful configuration and functional test occur: A successful configuration for ROIP or ISSI occurs when: • Backhaul connectivity successfully verified with IP gateway VPN • Two-way traffic observed inside backhaul interface • LMR Group MDN(s) ordered and recorded A successful functional test occurs when based on the following criteria: RoIP Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to RoIP Gateway successful • RoIP Gateway originated group calls to Verizon PTT Plus Service successful Assign a project Single Point of Contact. Provide mobile / portable radio for connectivity to each channel connected to ROIP Gateway(s). Backhaul Technology Selection. Manage schedule and report availability for turn up. Provide VPN Peer Details. Approve necessary authorizations to be billed to the account. Order IP Gateway. Review designs. Complete Site Survey Web Form. Provide resulting LMR Group MDN authorization numbers assigned in Enterprise Contact Management (ECM) Tool to Verizon. Physical Installation. Approve the one-time Virtual Deployment charges for managed install. Build Talk Groups in PTT+ online portal Enterprise Contact Management (ECM), including ROIP Gateway authorization. Configure VPN on local network to data center. Assign single point of contact for VPN configuration. Customer to confirm the required networking elements completed. Assign individual to receive ROIP Gateway(s). Configure network elements as needed (if sourced as a part of project). Access to add network elements to Customer’s network. Test and successfully complete calls between Push to Talk Plus Service and the LMR network. Purchase separately ROIP Gateway(s) and cables for connected LMR. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 24 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. ISSI Virtual Deployment: • Verizon PTT Plus Service has LMR linked group published over the air to handsets • Verizon PTT Plus Service originated group calls to ISSI Interconnect successful • Talker ID Alias of LMR Group MDN observed on Verizon PTT Plus Service handsets when LMR User is speaking Name ID Features The features below reflect the monthly access charge discount. No additional discounts apply Feature Monthly Access Share Name ID* $0.00 Company Name ID $1.99 per line Note: Depending upon the service provider and/or carrier to which the called party is subscribed, the called party (terminating device) may or may not be able to view the caller’s name. The Call Filter Plus feature is purchased separately. Company Name ID • Allows Government customers to display their agency name, number and logo on outbound calls on a line-by-line basis to Verizon Call Filter Plus subscribers. It may also display on other carrier devices. • The Logo display service is compatible only with Android Devices. • Users must be subscribed to the My Business portal to use this feature. Share Name ID • A free service that allows Government customers to personalize their name (as per Account Owner’s Billing Name) on outbound calls to Verizon Call Filter Plus subscribers. It may also display on other carrier devices. . 1. Users must be subscribed to the My Business portal to use this feature. Call Filter Plus Service Fees This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee1 $0.75 Notes: Additional feature information is attached hereto . 1This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device. Call filter is not available on all call, all devices and in all areas. The Call Filter app is pre-loaded on most capable devices or can be downloaded from the app store. * Once enabled all lines have the ability to access call filter. Call filter features are billed separately; however, all supported options will appear and cannot be blocked. Call Filter Free Service This feature is NOT eligible for monthly access fee discounts. Monthly Access Fee1 $0.00 Notes: Additional feature information is attached hereto. 1This feature can only be added onto an eligible device. Call Filter service is eligible for Android and iOS customers when they enroll and activate on a smartphone device. Call filter is not available on all call, all devices and in all areas. The Call Filter app is pre-loaded on most capable devices or can be downloaded from the app store. * Once enabled all lines have the ability to access call filter. ** 4G LTE GSM/UMTS capable devices, require VoLTE/HD Voice. Call filter features are billed separately; however, all supported options will appear and cannot be blocked. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 25 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. ENHANCED SERVICES AND SOLUTIONS 4G Smartwatch with NumberShare1 Unlimited Plan - Government This plan is not eligible for monthly access fee discounts. Monthly Access Fee $10.00 (13413) Domestic Anytime Minutes Unlimited Domestic Data Allowance2 Unlimited Domestic and International Messaging Allowance3 Unlimited Notes: This plan is for use only in the United States on the Verizon Wireless 4G network. When NumberShare is active on a 4G Smartwatch, certain services will not work on the Smartwatch device including: Call Forwarding, No Answer Transfer, Busy Transfer, Caller Name ID, Voicemail (access voicemail on the Smartwatch device by dialing the host smartphone number and pin)), and RingBack Tones. Calls and messages to/from blocked contacts will not be blocked on the Smarthwatch when NumberSharing with a host smartphone. Verizon does not guarantee that NumberShare will work at all times in every situation and the service works only with eligible devices. 1. Only lines on select smartwatches with the NumberShare service can be activated on this plan. Certain conditions must be met prior to activation. This plan can only be used when paired with a Verizon Wireless Smartphone that has unlimited data. 2. Usage may be prioritized behind other customers in the event of network congestion. 3 Unlimited messaging from within the United States to anywhere in the world where messaging services are available Verizon Mobile Device Management (MDM): Government Subscribers Only Verizon MDM is not eligible for the monthly access charge discount. No additional discounts apply. Verizon MDM Feature Access Fee Enterprise Firmware Over the Air (FOTA) Management1 $0.00 (license requirement with service) Device Diagnostics2 $0.99 / per device per month Broadband Hotspot Management3 $1.49 / per device per month OR $15.00 / per device per year Unified Endpoint Management $1.00 / per device per month OR $10.00 / per device per year Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. MDM supports select devices and operating systems and may require installation of a software agent. MDM features are billed separately; however, all supported options will appear and cannot be blocked. Due to a number of features that require HTML 5, Verizon MDM requires Internet Explorer Version 10 and above to work efficiently. 1 Enterprise Firmware Over the Air (FOTA) Management supports Android devices, including Jetpacks and USB devices. 2 Device Diagnostics supports Verizon Android devices operating on OS 4.0 and higher excluding Apple IOS and Google Pixel/Nexus Devices. 3 Broadband Hotspot Management currently supports the MiFi 7730L, AC791L, Jetpack MiFi 6620L, and USB730L. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 26 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management License Fees On-Premise (Core) (Minimum 500+ MI Core Licenses Required for initial order/installation) A discount has been applied. MobileIron Licenses and Installation services are not eligible for any further discounts. On-Premise (Core) (Software Subscription License) Annual Subscription License Bundle per Device with Direct Support Annual Subscription License Bundle per User with Direct Support (3 Devices per User) License Type Description/SKU Monthl y Cost Annual Cost Description/SKU Monthl y Cost Annual Cost Silver MobileIron Core (on-premise) EMM Silver Bundle per Device SKU: MICore Silver Per Device $3.00 $36.00 MobileIron Core (on-premise) EMM Silver Bundle per User SKU: MICore Silver Per User $4.50 $54.00 Gold MobileIron Core (on-premise) EMM Gold Bundle per Device SKU: MICore Gold Per Device $4.50 $54.00 MobileIron Core (on-premise) EMM Gold Bundle per User SKU: MICore Gold Per User $6.75 $81.00 Platinum MobileIron Core (on-premise) EMM Platinum Bundle per Device SKU: MICore Platinum Per Device $5.63 $67.50 MobileIron Core (on-premise) EMM Platinum Bundle per User SKU: MICore Platinum Per User $8.63 $103.50 On-Premise (Core) (Software Perpetual License) Annual Subscription License Bundle per Device and Direct Support Annual Subscription License Bundle per User and Direct Support (3 Devices per User) Type Description/SKU Monthly Cost Annual Cost One-Time Cost Description/SKU Monthly Cost Annual Cost One-Time Cost Silver License MobileIron Core (on-premise) EMM Silver per Device Perpetual License SKU: MICore Silver Per Device Perpetual License - - $56.25 MobileIron Core (on-premise) EMM Silver per User Perpetual License SKU: MICore Silver Per User Perpetual License - - $82.50 Silver Support (REQUIRE D) Maintenance Support for MobileIron Core (on- premise) EMM Silver per Device Perpetual License SKU: Maintenance Support MICore Silver Per Device Perpetual License $0.94 $11.25 - Maintenance Support MobileIron Core (on- premise) EMM Silver per User Perpetual License SKU: Maintenance Support MICore Silver Per User Perpetual License $1.38 $16.50 - Gold License MobileIron Core (on- premise) EMM Gold per Device Perpetual License SKU: MICore Gold Per Device Perpetual License - - $82.50 MobileIron Core (on- premise) EMM Gold per User Perpetual License SKU: MICore Gold Per User Perpetual License - - $123.75 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 27 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Gold Support (REQUIRE D) Maintenance Support MobileIron Core (on-premise) EMM Gold per Device Perpetual License SKU: Maintenance Support MICore Gold Per Device Perpetual License $1.38 $16.50 - Maintenance Support MobileIron Core (on-premise) EMM Gold per User Perpetual License SKU: Maintenance Support MICore Gold Per User Perpetual License $2.06 $24.75 - Platinum License MobileIron Core (on- premise) EMM Platinum per Device Perpetual License SKU: MICore Platinum Per Device Perpetual License - - $105.00 MobileIron Core (on- premise) EMM Platinum per User Perpetual License SKU: MICore Platinum Per User Perpetual License - - $157.50 Platinum Support (REQUIRED) Maintenance Support MobileIron Core (on- premise) EMM Platinum per Device Perpetual License SKU: Maintenance Support MICore Platinum Per Device Perpetual License $1.75 $21.00 - Maintenance Support MobileIron Core (on-premise) EMM Platinum per User Perpetual License SKU: Maintenance Support MICore Platinum Per User Perpetual License $2.63 $31.50 - PROFESSIONAL SERVICES On-Premise (Core) Installation1 Support and Maintenance Included License Type Description/SKU One-time Cost2 Silver MICore Silver Installation MI-PS-DEPLOY1 $3,000.00 Gold MICore Gold Installation MI-PS-DEPLOY2 $6,000.00 Platinum MICore Platinum Installation MI-PS-DEPLOY3 $8,000.00 MobileIron Remote Technical Product Training3 Remote Technical Product Training Up to six (6) hours of training on the features of MobileIron software (e.g. customization, configuration and support) typically divided into three 2-hour sessions. $1,500.00 Note. Customer must choose one License Type; selection cannot be mixed and/or matched. 1A minimum of 500 MobileIron licenses are required for On-Premise (Core) for initial order for new MobileIron Customers. 2On-premise (Core) requires integration and setup with backend systems. Installation charges are prepackaged services providing access to a Professional Services Engineer to assist customer in installing/integrating the MobileIron platform. Pricing above applies to the installation of up to 5,000 MobileIron licenses. If Customer installation requires more than 5,000 MobileIron licenses, MobileIron Premium Implementation Services may apply which provides advisory services and an implementation engineer at a cost of $25,000.00 to manage large scale deployments; alternatively, Customer may use its own installation services. 3Remote Technical Product Training (“Training”) does NOT include any installation or setup activities, project management of the Customer deployment, or roll out or implementation of Software. If Customer should need additional product training hours, additional charges apply. Training must be scheduled within 90 days of MobileIron license and services purchase and must be completed within 180 days of purchase (“Term”). Training costs are nonrefundable. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 28 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management License Fees Cloud (Minimum 25+ MI Cloud Licenses Required for initial order/installation) A discount has been applied. MobileIron Licenses and Installation services are not eligible for any further discounts. Cloud License Annual Subscription License Bundle per Device with Direct Support Annual Subscription License Bundle per User with Direct Support (3 Devices per User) License Type Description/SKU Monthly Cost Annual Cost Description/SKU Monthly Cost Annual Cost Silver MobileIron Cloud EMM Silver Bundle per Device SKU: MICloud Silver Per Device $3.00 $36.00 MobileIron Cloud EMM Silver Bundle per User SKU: MICloud Silver Per User $4.50 $54.00 Gold MobileIron Cloud EMM Gold Bundle per Device SKU: MICloud Gold Per Device $4.50 $54.00 MobileIron Cloud EMM Gold Bundle per User SKU: MICloud Gold Per User $6.75 $81.00 Platinum MobileIron Cloud EMM Platinum Bundle per Device SKU: MICloud Platinum Per Device $5.63 $67.50 MobileIron Cloud EMM Platinum Bundle per User SKU: MICloud Platinum Per User $8.63 $103.50 PROFESSIONAL SERVICES Cloud Installation1 Support and Maintenance Included License Type SKU One-time Cost2 Silver MICloud Silver Installation MI-PS-DEPLOY1-MICLOUD $1,500.00 Gold MICloud Gold Installation MI-PS-DEPLOY2-MICLOUD $3,000.00 Platinum MICloud Platinum Installation MI-PS-DEPLOY3-MICLOUD $4,000.00 MobileIron Remote Technical Product Training3 Remote Technical Product Training Up to six (6) hours of training on the features of MobileIron software (e.g. customization, configuration and support) typically divided into three 2-hour sessions. $1,500.00 Note. Customer must choose one License Type; selection cannot be mixed and/or matched. 1A minimum of 25 MobileIron licenses are required for initial Cloud order for new MobileIron customers. 2MICloud requires integration and setup with backend systems. Installation charges are prepackaged services providing access to a Professional Services Engineer to assist customer in installing/integrating the MobileIron platform. Pricing above applies to the installation of up to 5,000 MobileIron licenses. If Customer installation requires more than 5,000 MobileIron licenses, MobileIron Premium Implementation Services may apply which provides advisory services and an implementation engineer at a cost of $25,000.00 to manage large scale deployments; alternatively, Customer may use its own installation services. 3Remote Technical Product Training (“Training”) does NOT include any installation or setup activities, project management of the Customer deployment, or roll out or implementation of Software. If Customer should need additional product training hours, additional charges apply. Training must be scheduled within 90 days of MobileIron license and services purchase and must be completed within 180 days of purchase (“Term”). Training costs are nonrefundable. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 29 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management: Government Subscribers On-Premise and Cloud Managed Service Features All features are available on both On-premise and Cloud managed installations. Included features are determined by MobileIron License Type Feature Functionality Included Features by License Silver Gold Platinum Apple DEP Supports Apple DEP (for iOS devices)    Android for Work Supports AFW (on AFW enabled devices)    Samsung KNOX Integrates with Samsung KNOX (KNOX sold separately)    Email Access Secure Active Sync (all bundles) Divide PM (Gold/Platinum bundles for additional fee)    Secure Enterprise Gateway (Sentry) In-line gateway that manages, encrypts, and secures traffic between the mobile device and back-end enterprise systems. (Requires user setup/installation)    Apps@Work Enterprise App Store Basic Container    Content Catalog Secure Doc catalog and publishing (basic content repository) 25 files/ 2MB each 50 files/ 25MB each Docs@Work Access, annotate and share documents from email, and on-premise management repositories    AppConnect Containerization of Application at Rest App wrapping AppConnect ecosystem (3rd Party applications already compatible with MobileIron container)    Web@Work Secure Browser Secure data in motion No VPN required    Tunnel iOS per App VPN native functionality    Help@Work Customizable app that enables screen sharing on device for trouble shooting for internal customer trouble shooting    Identity@Work MobileIron’s ability to proxy Kerberos allows iOS devices that are not on the corporate network to use iOS 7 SSO without needing to expose the Kerberos Key Distribution Center (KDC)    Service Connect Integrations ServiceNow integration to streamline IT workflows    Notes. Customer may purchase MobileIron, Inc. (“MobileIron”) licenses and services (“MobileIron Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the MobileIron Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. MobileIron Services are manufactured by MobileIron, Inc. Any license for MobileIron Services must be obtained directly from MobileIron either upon purchase or installation of the MobileIron Services. MobileIron Services are subject to MobileIron’s terms and conditions attached hereto. Verizon Wireless will direct MobileIron to fulfill Customer’s MobileIron Services order. Customer support for MobileIron Services must be obtained directly from MobileIron, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to MobileIron Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate MobileIron representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 30 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. MobileIron Enterprise Mobility Management Remote Technical Product Training: Government Subscribers MobileIron Remote Technical Product Training services are not eligible for discounts Includes up to six (6) hours of MobileIron software training Common Training Project Activities Session Activity Description Administrative Training Session 1 Administrative Training – Session 1: 1. MobileIron Architecture 2. Installation/Setup Review 3. MobileIron Admin Portal* 4. System Portal 5. User Management 6. Sentry Overview 7. High Availability Overview (if applicable) • Walk-through of the overall Software architecture • Review installation basics (review only - no installation activity) • Provide a deep dive into the administration portal features and functionality • Provide deployment and configuration set up best practices • Provide policy configuration guidance for common security, sync, and application control policies • Review setup options for Sentry and Core High Availability Administrative Training Session 2 Administrative Training – Session 2: 1. Device Registration/Management Details* 2. Common Troubleshooting Steps • Provide a deep dive into registering users and the user management tools • Review the most common troubleshooting tips and tricks MobileIron administrators and help-desk staff members encounter during the operational rollout Help Desk Training Help Desk Training: 1. MobileIron Architecture 2. UI Basics 3. MobileIron Policies 4. User Management 5. Device Registration/Management Details* • The same topics as above, but covered for the help desk audience supporting, rather than administering, the MobileIron application DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 31 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Canvas Canvas is a service that helps you replace paper forms and processes with efficient mobile business apps and forms to save money and time on data collection. Canvas offers 3 plans: Startup Business and Professional. Customers can only select one of the plans at a time (e.g. cannot mix plans on the same account.) Monthly or annual subscription available. Item Name Canvas Startup Canvas Business Canvas Professional Number of Users Supported 1 - 5 Unlimited Unlimited Monthly Service Fee $15.00 $25.00 $35.00 Annual Service Fee $156.00 $264.00 $372.00 Canvas Features Features Startup Business Professional Form Submissions Unlimited Unlimited Unlimited 3rd Party Cloud Integration    App Builder    PDF Designer    Email/Chat Support    Mobile and Web Editing   Phone Support   Dispatch   Submission Status   HIPPA Compliance   Dedicated Support Representative  Dispatch Scheduling  Advanced Password Management  Webservices  Work flow  Canvas Connect  Products shown or referenced are provided by Canvas, a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Canvas can connect to several different systems including cloud based and server based applications. Customer may purchase Canvas licenses and services (“Canvas Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Canvas Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Canvas Services are manufactured by Canvas Solutions, Inc. Any license for Canvas Services must be obtained directly from Canvas either upon purchase or installation of the Canvas Services. Canvas Services are subject to Canvas’ terms and conditions. Verizon Wireless will direct Canvas to fulfill Customer’s Canvas Services order. Customer support for Canvas Services must be obtained directly from Canvas Solutions, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Canvas Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Canvas representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 32 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Samsung Knox Workspace Knox Workspace is an on-device container that isolates business applications and data from personal ones with government-grade security. Knox Workspace also provides enhanced granular controls over device features to enterprise IT administrators. Requires an additional MDM/EMM (like Knox Premium) to manage the container. Manage the container by integrating Knox IT policies with your existing MDM solution. Only available for Samsung Devices. Subscription Monthly (Month to month) 1 – Year Term (Paid in advance) 2 – Year Term (Paid in advance) License Fee $2.70 $32.40 $64.80 SKU# Knox Workspace - Monthly Knox Workspace - 1-Year Knox Workspace - 2-Year Knox Customization Knox Customization is a comprehensive set of tools and services that allow businesses to customize and deploy end-to-end mobile solutions. Transform Samsung devices into purpose-built solutions for any industry. *Requires upfront proof of device ownership. One Time Charge $3.00/per license Samsung Knox Solutions KnoxTM is Samsung’s mobile device defense-grade security platform. The Knox Platform services multiple user segments through three separate offerings. Samsung Knox Premium is cloud-based device management that allows users to securely manage the business side of corporate devices. Samsung Knox Workspace, another offering, is an enterprise device container that acts as a secure and productive environment for work data and apps. Package Name Samsung Knox Premium Samsung Knox Workspace Target Audience SMB & Enterprise with basic security needs Enterprise, Government & Regulated Industries Components End-to-end secure mobile platform bundled with Samsung cloud EMM for device management  Works on both Android and iOS ecosystems  Knox container with essential policy controls   SAMSUNG Knox FOR ENTERPRISE Samsung Knox Premium Knox Premium is a cloud-based cross-platform enterprise mobility management solution combined with an on- device secure container for Samsung devices. Subscription Monthly (Month to month) 1 – Year Term (Paid in advance) 2 – Year Term (Paid in advance) License Fee $0.75 $9.00 $18.00 SKU# Knox Premium EMM - Monthly Knox Premium EMM - 1- Year Knox Premium EMM - 2-Year DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 33 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Knox Workspace container with expanded and advanced policy controls  IT Admin management of employee devices  Enterprise can black list/white list apps within the Knox Workspace container  Can manage VPN profiles in Knox Workspace container  Customer may purchase SAMSUNG Knox FOR ENTERPRISE licenses and services (“Knox Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Knox Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Knox Services are manufactured by Samsung Electronics Co., Ltd. (“Samsung”). Any license for Knox Services must be obtained directly from Samsung either upon purchase or installation of the Knox Services. Knox Services are subject to Knox Services’ terms and conditions attached hereto. Verizon Wireless will direct Knox Services to fulfill Customer’s Knox Services order. Customer support for Knox Services must be obtained directly from Samsung. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Knox Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Knox Services representatives. IBM® MaaS360® Enterprise Mobility Management (EMM) Unified Endpoint Management (UEM) IBM MaaS360 Unified Endpoint Management License Fees A discount has been applied. IBM MaaS360 UEM Licenses and services are not eligible for any further discounts. IBM MaaS360 UEM offers a comprehensive, highly secure platform that manages and protects Devices and Things (smartphones, tablets, laptops, desktops,), People and Identity (authentication, authorization, Single Sign On, secure use access), Apps and Content combined with cognitive technology. Subscription License Bundle: per Device (One (1) license per device) Subscription License Bundle: per User (One (1) license per single user with multiple devices) License Type Description/SKU Monthly Cost Annual Cost Description/SKU Monthly Cost Annual Cost Essential EMM Essentials Suite Per Device License SKU: D1P3GLL (Monthly/Annual) $2.25 $27.00 EMM Essentials Suite Per User SKU: D1P3ILL (Monthly/Annual) $4.50 $54.00 Deluxe EMM Deluxe Suite Per Device License SKU: D1P3LLL (Monthly/Annual) $3.75 $45.00 EMM Deluxe Suite Per User License SKU: D1P3NLL (Monthly/Annual) $7.50 $90.00 Premiere EMM Premier Suite Per Device SKU: D1P3RLL (Monthly/Annual) $4.69 $56.25 EMM Premier Suite Per User License SKU: D1P3TLL (Monthly/Annual) $9.38 $112.50 Enterprise EMM Enterprise Suite Per Device $6.75 $81.00 EMM Enterprise Suite Per User License SKU: D1P3YLL $13.50 $162.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 34 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. SKU: D1P3WLL (Monthly/Annual) (Monthly/Annual) Additional UEM License Options License Type Description/SKU Monthly Cost Annual Cost Laptop Location Laptop Location SKU: D1AM8LL (Monthly/Annual) $0.38 $4.50 IBM MaaS360 UEM Service Features Included features are determined by IBM MaaS360 UEM License Type Feature Functionality Included Features by License Essential Deluxe Premier Enterprise Device Management Manage smartphones, tablets & laptops featuring iOS, Android, Windows 10 Mobile, Windows 7, Windows 10 & macOS     App Management Deploy custom enterprise app catalogs Blacklist, whitelist & require apps     Patch and Update Management Identify & report on missing OS patches Schedule distribution and installation of Windows OS & macOS patches     Identity Management Single sign-on & touch access Conditional access to trusted devices Identity federation with apps     Advisor Improve IT operational efficiency by applying best practices & learning from industry & peer benchmarks     Container App A separate, corporate mobile workplace for iOS, Android & Windows Productivity apps for work in one place     Mobile Expense Management Monitor mobile data usage with real-time alerts Set policies to restrict or limit data & voice roaming     Secure Mobile Email Contain emails, attachments & chat to prevent data leakage Enforce authentication, copy/paste & forwarding restrictions FIPS 140-2 compliant, AES-256 bit encryption for data at res     Secure Mobile Chat Contain all chat mobile conversations and data Establish quick connections via corporate directory lookup     OS VPN Leverages the hosted MaaS360 Certificate Authority to issue authentication certs Deployed alongside your corporate VPN solution     Secure Browser A feature-rich web browser for secure access to intranet sites Define URL filters & security policies based on categories Block known malicious websites     Gateway for Browser Enable MaaS360 Secure Mobile Browser to access enterprise intranet sites, web apps & network resources Access seamlessly & securely without needing a VPN session on mobile device     DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 35 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Content Management Enforce authentication, copy/paste & view-only restrictions     Gateway for Documents Secure access to internal files: e.g., SharePoint & Windows File Share     App Security Enforce authentication & copy/paste restrictions     Gateway for Apps Add per app VPN to Application Security to integrate behind-the-firewall data in private apps     Mobile Document Editor Create, edit & save content in a secure, encrypted container     Mobile Document Sync Restrict copy/paste & opening in unmanaged apps Store content securely, both in the cloud & on devices     Mobile Threat Management Detect and analyze mobile malware on compromised devices Automate remediation via near real-time compliance engine Take action on jailbroken/rooted devices over-the-air     Notes. Customer may purchase IBM MaaS360 software licenses and services (“IBM MaaS360 Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the IBM MaaS360 Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. IBM MaaS360 Services are manufactured by International Business Machines Corporation, Inc. Any license for IBM MaaS360 Services must be obtained directly from IBM MaaS360 either upon purchase or receipt of notification from IBM of access to IBM MaaS360 Services. IBM MaaS360 Services are subject to IBM MaaS360’s terms and conditions attached hereto. Verizon Wireless will direct IBM MaaS360 to fulfill Customer’s IBM MaaS360 Services order. Customer support for IBM MaaS360 Services must be obtained directly from International Business Machines Corporation, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to IBM MaaS360 Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate IBM MaaS360 representatives. Networkfleet Service Options for State of Florida The Service Options below have been discounted. No additional discounts apply. Service Options Purchase Cost 5200-GPS Only $17.00 5500-Diagnostics + GPS $19.00 H6100 Expressfleet $13.86 AssetGuard BX Non-Powered Asset Tracking $13.00 Connect $2.95 Customizable Update Rates (“CUR”) 1 Minute $0.00 Customizable Update Rates (“CUR”) 45 Seconds $1.00 Customizable Update Rates (“CUR”) 30 Seconds $2.00 Customizable Update Rates (“CUR”) 15 Seconds $3.00 Satellite $34.95 Data Services $0.00 Notes: Only one Hardware tier and one Service tier per Customer Account. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Additional terms & conditions apply to Networkfleet Service that are subject to review by end user government agencies. Customizable Update Rates (CUR). Authorized registered user may change a device update rate through the Self Service Portal (SSP) to 60 seconds at no additional cost. Please note, if the device update rate is changed to a 45 (CUR45), 30 (CUR30), or 15 (CUR15) second update rate, an additional charge per device would apply per the CUR list price for the selected rate. Networkfleet Device/Hardware Options for State of Florida The Devices/Hardware Options below have been discounted. No additional discounts apply. Device/Hardware Options Purchase Cost 5200-GPS Only $85.00 5500-Diagnostics + GPS $85.00 1009N2VD-6100 Expressfleet $55.00 AssetGuard BX Non-Powered Asset Tracking $150.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 36 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Notes: Only one Hardware tier and one Service tier per Customer Account. Must be on a 12 month service agreement. Applicable taxes are not included in the above pricing. Any applicable taxes will be applied to the billing invoice. Item Number Accessory Price PARTS030 Reinstallation Kit $3.00 PARTS031 Tamper Resistant Zip Ties (100 per pack) $50.00 PARTS032 Combination Antenna A (standard) $30.00 PARTS037 AT-1400 Replacement Battery $45.00 PARTS039 AT-1400 Bracket $20.00 PARTS040 Window-Mount GPS Antenna Module (5500/5200) $35.00 PARTS041 Sensor Input Harness (5500/5200) $10.00 PARTS042 OBD-II Adapter Kit only including Core Connector & 8 Adapters (5500/5200) $20.00 PARTS043 6-pin Heavy Duty Harness (5500/5200) $35.00 PARTS044 9-pin Heavy Duty Harness with Square Flange (5500/5200) $35.00 PARTS045 9-pin Heavy Duty Harness with “D” Mount (5500/5200) $35.00 PARTS069 OBD Harness Extension $10.00 PARTS070 16-Pin Heavy Duty Harness $35.00 PARTS046 Universal Harness (5200) $10.00 PARTS047 Light Duty Harness plus OBD-II Adapter Kit (5500/5200) $35.00 PARTS090 Alternate Power/Ground Adapter (5200/5500) $20.00 PARTS053 Garmin FMI 45 Cable with Traffic for Connect $145.95 PARTS054 Garmin FMI Modified Cable $55.00 PARTS057 Pelican Micro Case for 5200 w/ 15’ Universal Harness $74.95 A-PEM001 PEM Port Expansion Module $140.00 PARTS059 Quick Install Harness $10.00 A-SAT001 Satellite Modem $550.00 PARTSS063 Satellite Antenna $50.00 PARTSS064 Satellite Harness $50.00 KIT-SAT Satellite Kit (includes one modem, antenna & harness) $650.00 PARTS065 Asset Guard BX Replacement Batter (1) $75.00 PARTS066 Asset Guard BX Magnet Mount Kit (set of 4) *See Note $75.00 PARTS095 ID Reader Adapter Install Kit $30.00 PARTS060 Driver ID Reader $15.00 PARTS061 Driver ID Key $3.50 PARTS087 Audible Driver ID Alert $15.00 PARTS071 Bluetooth Extension $0.00 PARTS093 Universal Harness (6100) $10.00 PARTS058 Universal Harness $10.00 PARTS097 5000 9-Pin “D” Mount Harness Type 2 $35.00 PARTS098 5000 9-Pin Square Harness Type 2 $35.00 PARTS111 USM 9-Pin “D” Mount Harness Type 2 Pins F-G $35.00 PARTS112 USM 9-Pin Square Harness Type 2 Pins F-G $35.00 Notes: * Asset Guard BX Magnet Mount Kit includes CalAmp 133561 hardware and lanyard & CalAmp 1M101-MNC25 magnets (set of 4). Item Number Installation Type Pricing (per unit) Notes I-INSTALL-UNIT Base Installation – Plug/Play or 3 Wire $65.00 Base Installation includes 1 Device and 1 Harness D-INSTALL-UNIT Limited Lifetime Base Installation $2.00 Monthly Service Fee I-INSTALL-FMI Add-On to Base Installation (Garmin) $35.00 I-INSTALL-SENSOR Add-On to Base Installation (Sensor) $65.00 Sensor Install is $65.00 PER SENSOR I-INSTALL-AG Add-On to Base Installation (AssetGuard BX) $65.00 I-INSTALL-PMC Add-On to Base Installation (Pelican Micro Case) $35.00 I-INSTALL-PEM Add-On to Base Installation (Port Expansion Module) $35.00 I-INSTALL-SAT Add-On to Base Installation (Satellite) $35.00 I-INSTALL-DID Add-On to Base Installation (Driver ID) $35.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 37 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. I-INSTALL –BTE Add-On to Base Installation (Bluetooth) $35.00 D-INSTALL-BTE Limited Lifetime Add-On to Base Installation (Bluetooth) $1.00 Monthly Service Fee D-INSTALL-FMI Limited Lifetime Add-On to Base Installation (Garmin) $1.00 Monthly Service Fee D-INSTALL-SENSOR Limited Lifetime Add-On to Base Installation (Sensor) $1.00 D-INSTALL-AG Limited Lifetime Add-On to Base Installation (AssetGuard BX/PW) $2.00 D-INSTALL-PMC Limited Lifetime Add-On to Base Installation (Pelican Micro Case) $1.00 Monthly Service Fee D-INSTALL-PEM Limited Lifetime Add-On to Base Installation (Port Expansion Module) $1.00 Monthly Service Fee D-INSTALL-SAT Limited Lifetime Add-On to Base Installation (Satellite) $1.00 Monthly Service Fee D-INSTALL-DID Limited Lifetime Add-On to Base Installation (Driver ID) $1.00 Monthly Service Fee I-SWAP-UNIT Device Swap $65.00 I-TRANSFER-UNIT Device Transfer $65.00 I-REMOVAL-UNIT Removal $65.00 Removal of device. I-NOSHOW No Show $75.00 Applies per trip if the installer makes the trip and the designated vehicle is not available so the unit cannot be installed. I-TROUBLESHOOT-UNIT Troubleshoot; Mileage $65.00 Per Trip TRAINING-HALF ½ Day Installation Training $150.00 TRAINING-FULL Full Day Installation Training $300.00 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 38 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. One Talk Solution: Government Subscribers Only The plans/features below reflect any applicable discount. No additional discounts apply. One Talk is a business telephone system that combines landline and mobile phone capabilities into a fully integrated mobile and office solution providing a single telephone number (“Mobile Data Number/MDN”) with the same mobile and landline features. One Talk Solution: Desk Phone/Mobile Client Price Plan Type Line Level Plans One Talk Primary MDN Monthly Access One Talk Price Plan (100 MB Data) $10.00 One Talk Feature $15.00 One Talk Line Access Charge N/A One Talk Solution: Auto Receptionist (AR) Auto Receptionist Price Plan Type Line Level Plans One Talk Primary MDN Monthly Access One Talk AR Price Plan (100 MB Data) $10.00 One Talk AR Feature $10.00 One Talk AR Line Access Charge N/A One Talk Solution: Hunt Group (HG) Hunt Group - Every ECPD profile will be allowed to activate two Hunt Groups by default; additional Hunt Groups can be purchased as long as the ratio of active One Talk lines to Hunt Groups is 3:1 respectively Price Plan Type Line Level Plans One Talk Primary MDN Monthly Access One Talk HG Price Plan (100 MB Data) $0.00 One Talk HG Feature $0.00 One Talk HG Line Access Charge N/A Optional Features One Talk Premium Visual Voicemail for Android Smartphone $2.99 One Talk Premium Visual Voicemail for Desk Phone & Mobile Client $2.99 One Talk Voicemail Talk To Text for iOS Smartphones $2.99 One Talk Caller Name ID $2.99 Additional Devices For MDN’s activated on a Smartphone, Desk Phone, Mobile Client, a maximum of up to eight (8) devices can be shared with the MDN as follows: 1 Smartphone, up to 2 desk phones and up to 5 mobile clients. Smartphone Device Desk Phone1 Mobile Client2 (Includes Smartphones and Tablets) Auto Receptionist/ Hunt Group Additional devices (endpoint) incur a $10.00 monthly access $0.00 for additional devices (excluding Smartphone devices with One Talk Basic Dialer) $0.00 for additional devices (excluding Smartphone devices with One Talk Basic Dialer) N/A Notes: One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls drop if either party leaves Verizon 4G LTE coverage. When outside of the 4G LTE coverage area and without 3G or WiFi service, the device operates as a standard device (1X calling) with standard voice and SMS messaging capabilities with no One Talk features available to the user. Mobile client is the One Talk client. 1One (1) additional Desk Phone can be added as an additional device per MDN. 2Mobile Client eligible devices (includes devices from other carriers); Smartphones (without One Talk Basic Dialer), wireless and WiFi tablets; limit five (5) total per MDN (including primary device. Installing the One Talk Mobile client consumes an estimated 50MB of data. Additional information regarding One Talk is attached hereto DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 39 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 4G Business Unlimited One Talk Auto Receptionist Plan Government Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $10.00 (99319) Voice Minutes Allowance Unlimited Data Allowance1 Unlimited Notes: Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only One Talk Auto Receptionist Devices can be activated on this plan. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management (PNTM) or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device. 4G Business Unlimited One Talk Mobile Client/Desk Phone Plan Government Subscribers Only This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $10.00 (99320) Voice Minutes Allowance Unlimited Data Allowance1 Unlimited Notes: Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Only One Talk Desk Phone Devices can be activated on this plan. This is a current retail plan and is subject to change or be discontinued without notice to the customer. This Business Unlimited Plan is not compatible with Private Network Traffic Management (PNTM) or Private Network. 1If 22 GB of domestic data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds to up to 200 Kbps for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 1080p. For data usage in Canada and Mexico, after the first 512 MB of usage in a day, throughput speeds for additional usage will be reduced for the remainder of the day. Usage outside of the United States requires a 4G LTE GSM/UMTS global-capable device. One Talk Call Queue Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $25.00 $45.00 Calls in Queue 10 calls held in queue 25 calls held in queue Monthly Call Queue Agent Feature $1.00 per line/per month* Notes: One Talk service is applied to the Verizon Wireless MDN and is available on all of the user’s devices. One Talk is not compatible with Fax machines, credit card POS solutions, or Security Systems. One Talk calls drop if either party leaves Verizon 4G LTE coverage. When outside of the 4G LTE coverage area and without 3G or WiFi service, the device operates as a standard device (1X calling) with standard voice and SMS messaging capabilities with no One Talk features available to the user. Mobile client is the One Talk client. 1One (1) additional Desk Phone can be added as an additional device per MDN. 2Mobile Client eligible devices (includes devices from other carriers); Smartphones (without One Talk Basic Dialer), wireless and WiFi tablets; limit five (5) total per MDN (including primary device. Installing the One Talk Mobile client consumes an estimated 50MB of data. For additional information regarding One Talk please refer to the One Talk documents attached hereto. 1. Call queue has a maximum limit of 40 agents per call queue setup. 2. Dial MDN direct or be routed through Auto Receptionist DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 40 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. NETMOTION These products Do Not qualify for additional discounts Service Item Software Plan ID SKU Frequency/ Payment Plan Price Function "Mobility VPN" (Virtual Private Network for wireless connections) - An encrypted, secure tunnel for mobile devices 651968 NMSVZW-GOV-SILVER-Monthly: MONTHLY Monthly $4.33 "Mobility VPN" (Virtual Private Network for wireless connections) An encrypted, secure tunnel for mobile devices -- Works with Android, iOS, Windows and Mac devices -- Criminal Justice Information Systems (CJIS) Compliance 651969 NMSVZW-GOV-SILVER-Annual: ANNUAL Annual $52.00 "Mobility VPN" + "Modules" (Policy, Network Access Control, Mobile Analysis) 651970 NMSVZW-GOV-GOLD-Monthly: MONTHLY Monthly $6.93 All features of the Mobility VPN base product, plus the Policy, Network Access Control (NAC) and Mobile Analysis Modules 651971 NMSVZW-GOV-GOLD-Annual: ANNUAL Annual $83.20 "Mobility VPN" + "Modules" + "Diagnostics" which includes connectivity problem identification, security reinforcement, improved end user productivity and powerful reporting. 651972 NMSVZW-GOV-PLATINUM-Monthly: MONTHLY Monthly $8.67 All features of the Mobility VPN base product and the Policy, Network Access Control (NAC) and Mobile Analysis Modules, Plus Diagnostics 651973 NMSVZW-GOV-PLATINUM-Annual: ANNUAL Annual $104.00 Mobility VPN + "Modules" + "Diagnostics" + "Mobile IQ" which includes performance assessment, threat defense, cost control, location intelligence and inventory, troubleshooting and system-wide status 651974 NMSVZW-GOV-DIAMOND-Monthly: MONTHLY Monthly $13.00 All features of the Mobility VPN base product and the Policy, Network Access Control (NAC) and Mobile Analysis Modules, Plus Diagnostics + MobileIQ 651975 NMSVZW-GOV-DIAMOND-Annual: ANNUAL Annual $156.00 Comprehensive data collection and root cause detection software (add-on feature) 651976 NMSVZW-GOV-DIAGS-Monthly: MONTHLY Monthly $4.33 Comprehensive data collection and root cause detection software 651977 NMSVZW-GOV-DIAGS-Annual: ANNUAL Annual $52.00 Visual troubleshooting, analytics and alerting dashboards (add-on feature) 651978 NMSVZW-GOV-MIQ-Monthly: MONTHLY Monthly $4.33 Visual troubleshooting, analytics and alerting dashboards 651979 NMSVZW-GOV-MIQ-Annual: ANNUAL Annual $52.00 Professional Services - Up to 8 Hours 651980 11NMPS-GOV-8HR-S - One Time: ONE TIME One-Time $2,000.00 Off-site Services Professional Services - Up to 4 Hours 651981 11NMPS-GOV-4HR-S - One Time: ONE TIME One-Time $1,000.00 Off-site Services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 41 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Mobility Certification Training 651982 11NMTR-GOV-C - One Time: ONE TIME One-Time $2,295.00 Off-site Services Elite Technical Service (0 - 4,999 licenses) 651983 11NMETS-GOV - One Time: ONE TIME One-Time $30,000.00 Off-site Services Elite Technical Service (5,000+ licenses) 651984 11NMETS5K-GOV - One Time: ONE TIME One-Time $50,000.00 Off-site Services Dedicated Technical Account Manager (1 year) 651985 11NMPS-GOV-TAM - One Time: ONE TIME One-Time $40,000.00 Off-site Services Note: Customer may purchase NetMotion Software, Inc. (“NetMotion”) licenses and services (“NetMotion Services”) at the prices listed above. NetMotion Services listed in the pricing sheet marked with an asterisks *** cannot be mixed or matched with other NetMotion Licenses or Services. Verizon Wireless is not the licensor of the NetMotion Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. NetMotion Services are manufactured by NetMotion. NetMotion Software is subject to a separate End User License Agreement (EULA) with NetMotion attached hereto,. Use of the NetMotion licenses or NetMotion Services is deemed to be the Customer's acceptance of the terms of the EULA. Customer must accept the EULA as the party liable for each license, and agrees that the Customer will comply with the obligations under the EULA. Verizon Wireless reserves the right to (i) modify or discontinue the Solution in whole or in part and/or (ii) terminate the Solution at any time without cause. Customer's sole and exclusive remedy for any damages, losses, claims, costs, and expenses arising out of or relating to use of the Solution will be termination of service. A. Verizon Wireless will direct NetMotion to fulfill Customer’s NetMotion Services order. Basic functionality questions and other general customer support can be obtained by calling Verizon Wireless Customer Support. All other customer support questions and issues for NetMotion Services must be obtained directly from NetMotion Software, Inc. If Verizon Wireless, in its sole discretion, determines that an inquiry from a subscriber is related to NetMotion Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate NetMotion representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 42 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Asavie Moda is a network-based “all-in-one” web portal security and data management solution that enables organizations to easily and effectively manage security and productivity, along with rich reporting insights on all their mobile devices. The Asavie Moda solution extends the security provided by the customer’s Mobile Device Management platform into the network by delivering real-time visibility, control and security of the data in transit for any mobile device. Asavie Moda Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. Description SKU Name Plan ID Quantity Annual Monthly 1Asavie Moda for MPN Gov Customers ModaMPNG 677970 (Annual) 677971 (Monthly) 1-199 $80.92 $7.49 200-499 $68.85 $6.38 500-999 $60.75 $5.63 1000-2499 $52.65 $4.88 2500-9999 $48.60 $4.50 10000+ $40.50 $3.75 2Asavie Moda Global (OTT) Gov Customers ModaGLOBAL 677969 (Annual) 677968 (Monthly) 1-199 $80.92 $7.49 200-499 $68.85 $6.38 500-999 $60.75 $5.63 1000-2499 $52.65 $4.88 2500-9999 $48.60 $4.50 10000+ $40.50 $3.75 Notes. Asavie Moda is an all-in-one web portal that is an easy to deploy security and data management solution for an entire mobile estate. 1Asavie Moda for MPN Gov Customers – Does require customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. 2Asavie Moda Global (OTT) Gov Customers – Does not require Private Network. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Any license for Asavie Services must be obtained directly from Asavie either upon purchase or installation of the Asavie Services. Asavie Services are subject to Asavie terms and conditionsattached hereto.. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 43 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Asavie IoT Connect® provides Private Network connectivity on demand for remote sites and IoT devices. Provides direct, enterprise-grade connection that bypasses the public Internet, helping to reduce exposure to possible cyber threats. Asavie IoT Connect® Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. Name SKU Name Plan ID Quantity Annual Monthly IoT MPN 25 MB IOTCMPN25MBG 677959 (Annual) 677958 (Monthly) 1-199 $24.22 $2.24 200-499 $20.59 $1.91 500-999 $18.16 $1.68 1000-2499 $15.74 $1.46 2500-9999 $14.53 $1.35 10000+ $12.11 $1.12 Notes. Asavie IoT Connect runs over Verizon’s secure Private Network. 1 Requires customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Any license for Asavie Services must be obtained directly from Asavie either upon purchase or installation of the Asavie Services. Asavie Services are subject to Asavie terms and conditionsattached hereto.. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 44 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Asavie IoT Connect® with Cloud Connect Government Customers Only The price below reflects the monthly access discounts. No additional discounts apply. IoT MPN 25 MB CC IOTCMPN25MBCCG 677953 (Annual) 677952 (Monthly) 1-199 31.46 2.99 200-499 26.74 2.54 500-999 23.59 2.24 1000-2499 20.45 1.95 2500-9999 18.87 1.80 10000+ 15.73 1.5 IoT MPN 150 MB IOTCMPN150MBG 677957 (Annual) 677956 (Monthly) 1-199 $40.42 $3.74 200-499 $34.36 $3.18 500-999 $30.31 $2.81 1000-2499 $26.27 $2.43 2500-9999 $24.25 $2.25 10000+ $20.21 $1.87 IoT MPN 150+ MB IOTCMPN150MBPLUSG 677955 (Annual) 677954 (Monthly) 1-199 $80.92 $7.49 200-499 $68.78 $6.37 500-999 $60.69 $5.62 1000-2499 $52.60 $4.87 2500-9999 $48.55 $4.50 10000+ $40.46 $3.75 Notes. Asavie IoT Connect runs over Verizon’s secure Private Network. 1 Requires customers to use pricing and equipment in accordance with the Private Network terms and conditions as your contract allows. Products shown or referenced are provided by Asavie Technologies, Inc. (“Asavie”), a Verizon Partner Program Member, which is solely responsible for the representations and the functionality, pricing and service agreements. Asavie can connect to several different systems including cloud based and server based applications. Customer may purchase Asavie licenses and services (“Asavie Services”), to be billed by Verizon Wireless, at the prices listed above. Verizon Wireless is not the licensor of the Asavie Services and makes no representations or warranties whatsoever, either express or implied, with respect to them. Asavie Services are manufactured by Asavie Technologies, Inc. Asavie Services are subject to Asavie terms and conditions attached hereto. Verizon Wireless will direct Asavie to fulfill Customer’s Asavie Services order. Customer support for Asavie Services must be obtained directly from Asavie Technologies, Inc. If Verizon Wireless in its sole discretion determines that an inquiry from a subscriber is related to Asavie Services and is not one concerning Equipment or Wireless Service, it may transfer the service request to appropriate Asavie representatives. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 45 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Verizon Secure Cloud Gateway Powered by iboss Secure Cloud Gateway is a cloud-based secure web gateway service that provides security for web traffic and protects users from internet- threats through enforcement of internet policy compliance. Built for the cloud and the modern, distributed organization, Secure Cloud Gateway helps meet the cybersecurity needs of today’s organizations who are challenged with enforcing internet policy and security across decentralized networks, branch offices, and remote and mobile users. The Secure Cloud Gateway service is powered by iboss, a leading web security company. These licenses are not eligible for monthly access discounts. SKU Price Plan ID Description Frequency Cost CF-WIRELESS-NNI- SLED Price plan ID 699515 Core Gateway Monthly $2.72 MDF-WIRELESS-NNI-SLED Price Plan ID 699514 Malware Defense Monthly $4.17 Note: Secure Cloud Gateway powered by iboss solution requires a Mobile Private Network Tiered Hierarchy design where iboss operates the parent private network and each mutual customer of iboss and Verizon Wireless must have a private network built as a child of the iboss parent. *A minimum quantity of 100 user licenses per order is required. Licenses bill in full monthly increments with no prorations with a one year line term. *Devices that are certified for private network include: • Verizon Jetpacks • LTE Enabled routers – [Consult with sales and product manager for the number of licenses associated with multi user devices.] • LTE enabled tablets, phones and laptops 1These SKUs are mutually exclusive and cannot be combined. Verizon Secure Cloud Gateway Core Package: Web Gateway Verizon Secure Cloud Gateway Plus Package: Malware Defense Core Package delivers compliance based web gateway features to all devices Plus Package delivers all Core Package features and advanced malware defense • Web and Content Filtering • Protection for outdated browsers and Operating System (OS) • Secured Socket Layer (SSL) visibility and traffic management • Single pane of glass management • Cloud apps and social media controls • Advanced, near real-time reporting • Flexible data traffic re-direction for devices, virtually everywhere • Advanced malware detection and prevention for polymorphic threats. • Command and Control (CnC) callback monitoring across enterprise ports and protocols. • Signature based intrusion detection and prevention. • Protection across all devices and locations including HQ, remote offices, mobile and Bring Your Own Device (BYOD). • Behavioral Malware Sandboxing Note: Pricing includes 24/7 Mission Critical Support and Basic Implementation Support (8 hours of policy setup and dashboard help). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 46 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Lookout Mobile Endpoint Security These products do not qualify for further discounts. Lookout Mobile Endpoint Security helps organizations prevent data loss and leakage through mobile devices by delivering advanced security and comprehensive policy-based protection against the spectrum of mobile risk. SKU Description Term Price MES-GOV-C-P-U1Y-PU GOV Comprehensive - User w Phishing Annual $75.60 MES-GOV-C-P-U1Y-PD GOV Comprehensive/Dev w Phishing Annual $54.00 GOV-SPT-MES-PRMPLS-U1Y- PD GOV Prem Plus Support/Device Annual $8.10 GOV-SPT-MES-PRMPLS-U1Y- PU GOV Prem Plus Support/User Annual $11.34 GOV-SPT-MES-PRM-U1Y-PD GOV Premium Support/Device Annual $4.50 GOV-SPT-MES-PRM-U1Y-PU GOV Premium Support/User Annual $6.75 Note: In order to be able to purchase Lookout Mobile Endpoint Security, Customer is required to maintain a minimum of one (1) active and billing Verizon Wireless line of service. Additionally, Customer is required to provide an active corporate email address to complete the activation process. Verizon provides support for ordering Lookout Mobile Endpoint Security licenses, billing, and will provide Tier one (1) customer support for Lookout. Lookout will provide Tier two (2) when required through a Verizon Wireless call transfer. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 47 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LTE Vehicle Internet These hardware Sku bundles are not eligible for further discounts. The LTE Vehicle Internet solution supports in-Vehicle connectivity providing ruggedized routers and cloud- managed services. Services are designed to allow departments to deploy, configure, manage and scale quickly and in real time. Devices support dual carrier with SIM-based Auto-Carrier Selection, Public Safety and Data plans, and are available on many public-sector contract vehicles. SKU# Description OEM P/N Price 5642701 1-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR900 FIPS router with WiFi (1000Mbps modem) MA1-900F120B-XFA $1,097.10 5642703 5-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR900 FIPS router with WiFi (1000Mbps modem) MA5-900F120B-XFA $1,853.10 5642698 1-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR1700 FIPS router with WiFi (1200Mbps modem) MA1-170F120B-XFA $1,574.10 5642700 5-yr NetCloud Mobile FIPS Essentials and Advanced Plans and IBR1700 FIPS router with WiFi (1200Mbps modem) MA5-170F120B-XFA $2,330.10 5642692 1-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem) MA1-0900120B-NNA $899.10 5642694 5-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem) MA5-0900120B-NNA $1,358.10 5584528 1-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem) MA1-1700120B-NNA $1,448.10 5642691 5-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem) MA5-1700120B-NNA $1,943.10 5691111 3-yr NetCloud IoT Essentials Plan and IBR600C router with WiFi (150 Mbps modem), North America TB3-600C150M-NNN $458.10 5691112 5-yr NetCloud IoT Essentials Plan and IBR600C router with WiFi (150 Mbps modem), North America TB5-600C150M-NNN $512.10 5642722 1-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA1-2200120B-NNN $1,412.10 5642723 3-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA3-2200120B-NNN $1,655.10 5642724 5-yr NetCloud Branch Essentials Plan with AER2200 router with WiFi (1200Mbps modem), North America BA5-2200120B-NNN $1,916.10 5691113 3-yr NetCloud IoT Gateway Essentials Plan and IBR200 router with WiFi (10 Mbps modem) for Verizon TB3-020010M-VNN $278.10 5691114 5-yr NetCloud IoT Gateway Essentials Plan and IBR200 router with WiFi (10 Mbps modem) for Verizon TB5-020010M-VNN $332.10 5642707 LTE Advanced Pro (1200Mbps) modem upgrade for Mobile. MA-MC400-1200M-B $539.99 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 48 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Includes IBR1700 & COR Dock doors, no antennas 5584526 3-yr NetCloud Mobile Essentials Plan and IBR1700 router with WiFi (1200Mbps modem), no AC power supply or antennas, North America MA3-17001200-NNA $1,682.10 5642693 3-yr NetCloud Mobile Essentials Plan and IBR900 router with WiFi (1000Mbps modem), no AC power supply or antennas, North America MA3-09001200-NNA $1,123.20 Note: NetCloud functions vary for FIPS Hardware enabled devices. Consult the Cradlepoint website for specifics. . Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. These hardware bundles can be used with 4G Mobile Broadband, Machine to Machine, and Public Safety Mobile Broadband Price Plans. A data plan is required for each modem purchase. There are no returns or exchanges and no Proration’s. Reference Cradlepoint terms of service attached hereto. LTE Vehicle Internet These Accessories Sku’s are not eligible for further discounts. SKU# Description OEM P/N Price 4765224 COR IBR1700, IBR900 power supply North America 170716-000 $22.49 3715571 Dual-band 2.4/5.0 GHz external WiFi antenna for AER3100, AER2100, IBR900, IBR1100 (1X) 170628-000 $13.49 5427545 Black, Universal 600MHz-6GHz 3G/4G/LTE 2dBi/3dBi 6 in antenna with SMA connector (1x) 170760-000 $13.49 3774498 Vehicle power adapter for COR 170635-000 $22.49 5503087 3 meter power and GPIO cable (direct wire) for IBR1700, IBR9x0 170585-001 $13.04 4381062 Serial DB9 to GPIO cable, 3 meters 170676-000 $16.19 4979362 Panorama antenna 5IN1 Blk dome 2LTE 2WIFI 1GPS LP-IN1958-B $283.78 4979363 Panorama antenna 5IN1 Wht dome 2LTE 2WIFI 1GPS LP-IN1958-W $283.78 5166824 Panorama antenna 9IN1 Blk dome 4LTE 4WIFI 1GPS LG-IN2293-B $461.83 5166826 Panorama antenna 9IN1 Wht dome 4LTE 4WIFI 1GPS LG-IN2293-W $461.83 Note: There are no returns or exchanges. Accessories can be purchased separately from hardware bundles. Reference Panorama Antenna terms attached hereto. LTE Business Internet 10 Mbps Speed Tier Machine-to-Machine Plans* These plans are eligible for monthly access fee discounts. Monthly Access Fee1 $70.00 (41121) $90.00 (41135) $140.00 (41205) $190.00 (41212) Speed Tier Limit (Up to)2 10 Mbps 10 Mbps 10 Mbps 10 Mbps Data Deprioritization Threshold3 25 GB 50 GB 100 GB 150 GB Data Throughput Limit Threshold4 50 GB 100 GB 200 GB 300 GB Throttled Speed (Up to) 600 Kbps 600 Kbps 600 Kbps 600 Kbps DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 49 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Notes: These plans are restricted to the Verizon Wireless 4G network (domestic and international roaming are not available). Only select Customer-provided 4G data routers can be activated on these plans. 1The monthly access fee will not be pro-rated when moving to a higher speed tier plan during a billing cycle (the higher access fee will be billed); a line cannot move to a lower speed tier during a billing cycle. 2Speeds represent the maximum speed but may be lower in the event of network congestion. 3After the data deprioritization threshold is met on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. 4If the data throughput limit threshold is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage to the applicable throttled speed. Voice calls cannot be placed or received on these plans other than to 611 or 911 (these calls may be placed anywhere in the Nationwide Rate and Coverage Area). If the voice block feature is removed, there will be a $0.25 per minute charge for voice calls. Text messages cannot be sent or received on these plans. If the text message block feature is removed, there will be a $0.20 per message charge for messages sent or received. These plans can be used for point-of-sale, mobile terminal, and business productivity applications. Prohibited applications include, but are not limited to, continuously streaming video, web hosting, and public/guest Wi-Fi systems without prior approval from Verizon Wireless. *These plans are for machine-to-machine service (“M2M Service”). “M2M Service” refers to use of the Wireless Service for the transmission of data between wireless devices and computer servers or other machines, or between wireless devices, with limited or no manual intervention or supervision. Single Basic Phone Unlimited Talk Plus 500MB Plan Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $30.00 Monthly Anytime Minutes Unlimited BPC Data Rate 500 MB $10.00 per GB Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. *May only be activated on a Verizon Wireless Home Phone Approved Device (BPC100). This is not a Home Phone Service. This service is generally utilized to replace POTS lines. Custom wireless Home Phone Connect Plan Government Subscribers Only No Domestic Roaming or Long Distance Charges This plan is NOT eligible for monthly access fee discounts. Monthly Access Fee $20.00 Monthly Anytime Minutes Unlimited Notes: Current coverage details and additional plan information can be found at www.verizonwireless.com. Activation on this phone requires a separate billing account. Activations on this plan are limited to no more than 9 lines per account. *May only be activated on a Verizon Wireless Home Phone Approved Device. This is not a Home Phone Service. This service is generally utilized to replace POTS lines. Wireless Home Phone is not compatible with any data applications. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 50 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. PUBLIC SAFETY CUSTOM PLANS Custom 4G Unlimited Smartphone Plan with Mobile Broadband Priority and Preemption for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. Mission Critical Only 4G LTE GSM/UMTS global-capable smartphones can be activated on this plan. Monthly Access Fee $39.99 Monthly Minutes in U.S Unlimited Domestic Data Allowance(1) Unlimited Domestic Messaging Allowance Unlimited Optional Features Domestic Mobile Hotspot $5.00 additional per month Push-to-Talk $2.00 additional per month Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event a user consumes more than 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 480p. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP# 16807) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 51 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Unlimited Basic Phone Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only This plan is not eligible for monthly access fee discounts. This Public Safety Plan does not provide a Mission Critical service standard. Monthly Access Fee $22.99 Monthly Minutes in U.S Unlimited Domestic Data Allowance 100MB Domestic Messaging Allowance Unlimited Domestic Data Overage $10.00 per GB Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP# 16810) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 52 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom Unlimited Push to Talk Only Plan for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. This Public Safety Plan does not provide a Mission Critical service standard. Monthly Access Fee $17.99 Monthly Push to Talk Minutes Unlimited Domestic Voice Per Minute Rate $0.25 Notes: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. This service plan is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP#96625/4G Only – PP#96625 3G/4G) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. Mobile Broadband Priority Feature for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. Mission Critical Monthly Access Fee $0.00 Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. This feature is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: (PP#86124) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 53 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Custom 4G Unlimited Mobile Broadband Plan with Mobile Broadband Priority and Preemption for National Security, Public Safety, and First Responders Government Liable Subscribers Only. This plan is not eligible for monthly access fee discounts. Mission Critical Only 4G LTE GSM/UMTS global-capable devices can be activated on this plan. Monthly Access Fee $36.05 Domestic Data Allowance(1) Unlimited Notes: . No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Data usage on this plan is restricted to Verizon Wireless network use only; roaming is not available. (1) Data usage on this rate plan is not subject to speed reductions (“throttling”) within a given billing cycle. However, in the event data usage exceeds 25GB each billing cycle for three (3) consecutive billing cycles, data throughput speeds will automatically be reduced for data usage exceeding 25GB per billing cycle on a go-forward basis. Data usage for actively engaged and deployed fire, police, emergency medical technicians, emergency management agency, and assigned federal law enforcement users on this plan will not be subject to speed reductions regardless of data usage during any billing cycle. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at 720p. This service plan includes Mobile Broadband Priority and Preemption. Mobile Broadband Priority ensures customers can connect to the network with priority by leveraging a pool of radio resources dedicated to enable their connection. Mobile Broadband Priority identifies the user with an Access Priority setting, giving them higher priority for network access than lower Access Class users. Preemption automatically activates to provide approved personnel uninterrupted access to the network in those uncommon times when the network is fully utilized. 911 calls are never preempted. Devices utilized in conjunction with this plan are limited to mobile device applications. Dedicated internet connections (including but not limited to, stationary wireless networking router devices), streaming video on non-smartphone devices (including but not limited to, body cameras and stationary video surveillance cameras), and Internet of Things (“IoT”) devices* are expressly prohibited on this rate plan. This plan is only available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes**: (PP# 20664) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices *Internet of Things (“IoT”) devices. Devices other than smartphones, aircards, jetpacks, modems, and tablets that transfer data over the network (e.g. M2M). **Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 54 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Verizon Wireless Preemption Service Feature for National Security, Public Safety, and First Responders Government Liable Subscribers Only, Mission Critical Monthly Access Fee Per MDN $0.00 NOTE: Preemption Service (“Preemption”) is a capability that reallocates network resources to customers so that they can connect in emergencies. In those uncommon times when the network is fully utilized, Preemption automatically activates to provide approved personnel uninterrupted access to the network. It helps ensure our national security, public safety, and first responder customers can continue to communicate with each other during times of high network use. Preemption capability is available on the Verizon Wireless 3G and 4G LTE data network. While Preemption capability may also be available on the networks of Verizon Wireless’s domestic roaming partners, Verizon Wireless makes no representation of Preemption availability or reliability on such networks. Preemption is limited to select service rate plans and cannot be used in conjunction with devices or service plans utilized with dedicated internet connections (including but not limited to, stationary wireless networking router devices), streaming video on non-smartphone devices (including but not limited to, body cameras and stationary video surveillance cameras), and IoT devices are expressly prohibited from using this feature. Please note: Calls to 911 are never preempted. This feature is available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: (PP# 86428 Basic/Smart Phone and 86433 Non-Phone) 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 923120 Administration of Public Health Programs 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, Utilities 921150 American Indian and Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 55 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Private Responder Core Service for National Security, Public Safety, and Emergency Preparedness Government Liable Subscribers Only. Mission Critical Monthly Access Fee $0.00 Verizon Wireless Private Responder Core Service for National Security, Public Safety, and Emergency Preparedness (“Private Core”): Private Core extends Customer’s IP network to its wireless equipment by segregating the data between such devices and Customer’s servers from the public Internet (the “Internet”). This service is available to National Security, Public Safety, and Emergency Preparedness customers only as defined by the following NAICS (formerly SIC) Codes*: National Security/ First Responders / Public Safety • 621910 Ambulance Service • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order and Safety Activities • 928110 National Security • 921190 Other General Government Support • 921110 Executive Offices 921150 American Indian/Alaska Native Tribal Governments Water • 924110 Water Infrastructure • 221320 Sewage Treatment Facilities • 221310 Water Supply and Irrigation Systems Transportation • 482111 Railway Transportation • 481111 Passenger Air Transportation • 481112 Freight Air Transportation • 483111 Shipping Transportation • 926120 Transportation Administration • 491110 Postal Service • 926120 Public Transportation • 926120 Regulation and Administration of Transportation Programs Information Technology • 541512 Computer Integration • 541519 Computer Disaster Recovery Chemical • 561612 Protective Services • 541330, 541690 Chemical Engineering and Consulting • 239210 Pharmaceutical Communications • 517110 Telecommunications, Wired • 517212 Cellular and other Wireless Telecommunications • 238210, 334290 and 561620 Alarm Systems Critical Manufacturing • 237310 Highway, Street and Bridge Construction • 811310 Industry Equipment Repair • 236210 Industrial Building Construction • 211113 Extraction; 236220 Construction Management • 926150 Regulation, Licensing and Inspection of Miscellaneous Commercial Sectors Energy • 333611 Wind Turbine • 221111 Hydroelectric Power Generation • 221122 Electric Power Distribution • 221118 Other Electric Power Generation • 221210 Natural Gas Distribution • 926130 Regulation and Administration of Communications, Electric, Gas and Other Utilities • 221113 Nuclear Electric Power Generation • 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health • 621112 Health Care Practitioners • 923120 Public Health Programs *Standard Industrial Classification (SIC) and North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 56 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 4G LTE Private Network Traffic Management (PNTM) Private IP Only (fixed WAN) Government Subscribers Only Metered Data Pricing only. Not compatible with Unlimited Data Plans. Mission Critical The plans below reflect any applicable discount. No additional discounts apply. Class of service (“CoS”) Customer can allocate bandwidth for applications into the Mission Critical CoS according to the PNTM Service Option selected. Mission Critical CoS Applications Recommended for video, Voice over IP, interactive services, and other mission critical applications. Best Effort CoS Applications Suitable for best effort applications (e.g. email, web browsing) PNTM Service Options: Enhanced (Entry Level) Premium (Mid Level) Public Safety (Highest Level) (Qualifying Public Safety NAICS Only) Monthly Access Fee (per line) Waived - $0.00 Waived - $0.00 Waived - $0.00 Mission Critical CoS Speeds Mapped Up to 0.5 Mbps Mapped Up to 2 Mbps Mapped Up to 2 Mbps Best Effort CoS Applications Speeds Remaining available 4G LTE bandwidth Remaining available 4G LTE bandwidth Remaining available 4G LTE bandwidth RF Priority on access network N/A N/A During heavy network usage periods Qualifying Public Safety NAICS: Public Safety Subscribers classified with the following NAICS codes*, performing First Responder responsibilities only. The Public Safety PNTM service option is not an on demand service. The Public Safety PNTM must be provisioned on the account prior to use in the event of an emergency situation. 621910 Ambulance Services 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order, and Safety Activities 928110 National Security 926120 Regulation and Administration of Transportation Programs 926150 Regulation, Licensing, and Inspection of Misc. Commercial Sectors 926130 Regulation and Administration of Comms, Electric, Gas, and Other Utilities 921150 American Indian/Alaska Native Tribal Governments 921190 Other General Government Support 921110 Executive Offices Notes. 4G LTE Private Network subscribers with unlimited data plans are ineligible for Private Network Traffic Management. This service is only available while on Verizon Wireless’ 4G network and is not available while roaming. VZ Private IP (MPLS) connectivity required. PNTM relies on customer’s applications (VoIP, video, etc.) to appropriately mark IP sessions in order to prioritize their application over the 4G LTE Private Network using Internet Protocol Differentiated Services Code Point (IP DSCP). PNTM 4G LTE device must be certified for use on the Verizon Wireless network (e.g. Open Development/Open Access certified, validated for Private Network and Private Network Traffic Management.) * North American Industrial Classification System (NAICS) codes identify an entity’s primary business activity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 57 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DNS Safeguard Plus Feature for Public Safety National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical These features are not eligible for access discounts. DNS Safeguard Plus Feature for Public Safety is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87898 DNS Safe Guard Plus RPC PS Android and other OS devices only (Non-Apple).Provisions PSINTERNET and DNS Security Plus $0.00 87901 DNS Safe Guard Plus RPC PS APPLE Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Plus. $0.00 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Plus features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 58 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DNS Safeguard Plus Feature for Public Sector National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical DNS Safeguard Plus Feature for Public Sector is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87896 DNS Safe Guard Plus RPC PS Android and other OS devices only (Non-Apple).Provisions PSINTERNET and DNS Security Plus $1.25 87900 DNS Safe Guard Plus RPC PS APPLE Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Plus. $1.25 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Plus features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 59 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DNS Safeguard Advance Feature for Public Safety and Public Sector National Security, Public Safety, and First Responders Government Liable Subscribers Only Mission Critical DNS Safeguard Advance Feature for Public Sector is a network feature that will provide enhanced Domain Name Service (DNS) security for Responder Private Core customers to proactively detect and prevent cyberattacks. Code Description Device Provisioning Monthly Access Fee 87897 DNS Safe Guard Adv RPC Android and Other OS Devices only (Non-Apple) Smartphones, Tablets, Routers, Modems, etc. Provisions PSINTERNET and DNS Security Advanced. $2.00 87899 DNS Safe Guard Adv RPC APPL Apple Devices only (Smartphones and tablets). Provisions PSINTERNET and DNS Security Advanced. $2.00 Note: These features are stacked with Responder Private Core Internet Access Core as a mandatory feature. The DNS Safeguard Advance features are not compatible with Wireless Private Network, Private Network Traffic Management, or One Talk. These features are open to all plans and devices as allowed with Responder Private Core Internet Access Core. These features are available to National Security, Public Safety, and First Responder customers only as defined by the following NAICS (formerly SIC) Codes: National Security/ First Responders / Public Safety 621910 Ambulance Service 922110 Courts 922120 Police Protection 922130 Legal Counsel and Prosecution 922140 Correctional Institutions 922150 Parole Offices and Probation Offices 922160 Fire Protection (except private) 922190 Other Justice, Public Order and Safety Activities 928110 National Security 921190 Other General Government Support 921110 Executive Offices 921150 American Indian/Alaska Native Tribal Governments Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 926120 Transportation Administration 491110 Postal Service Public Transportation 926120 Regulation and Administration of Transportation Programs 485111 Mixed Mode Transit Systems (Rail & Buses) 485112 Commuter Rail Systems Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction 236220 Construction Management 926150 Regulation, Licensing and Inspection of Miscellaneous Commercial Sectors Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 926130 Regulation and Administration of Communications, Electric, Gas and Other Utilities 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 60 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Push To Talk Responder Public Safety Mission Critical Product Description Monthly Access Notes Push to Talk Responder Service Voice Only 1 (87911) $12.00 per month Calls will not be rated Optional Feature Must be added with above if selected Push to Talk Responder with Interoperability 2 (87694) $10.00 per month Calls will not be rated Software Push to Talk Responder licenses are not eligible for any further discounts. Dispatch SW License VZMCPTTDISPCLSW $3,000 per chair One time charge Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States Is not supported. Lines activating on these plans must be on 4G HD voice-capable smartphones. ^Lines will need to add the Responder Private Core Internet APN Feature code to be on Push to Talk Responder. Push to Talk Responder users have the capability to make PTT calls, video calls, send and receive message and send/receive data files via the Push to Talk Responder application. Push to Talk Responder services will be charged based on the type of services the user is using as follows: 1. Push to Talk Responder service voice only can be added to any Smartphone plan as a stand-alone feature. Public Safety NAICS Codes: 485111 Mixed Mode Transit Systems (Rail & Buses) 922190 Other Justice, Public Order, and Safety Activities 485112 Commuter Rail Systems 923120 Administration of Public Health Programs 621910 Ambulance Services 928110 National Security 922110 Courts 926120 Regulation and Administration of Transportation Programs 922120 Police Protection 926150 Regulation, Licensing, and Inspection of Commercial Sectors 922130 Legal Counsel and Prosecution 926130 Regulation and Administration of Comms, Electric, Gas, Utilities 922140 Correctional Institutions 921150 American Indian and Alaska Native Tribal Governments 922150 Parole Offices and Probation Offices 921190 Other General Government Support 922160 Fire Protection (except private) 921110 Executive Offices **These features cannot be used with any other Push to Talk Plus plans or features** Push To Talk Responder Public Sector Customers (extended NAICS Codes) Mission Critical Product Description Monthly Access Notes Push to Talk Responder Service Voice Only 1 $15.00 per month Calls will not be rated Optional Feature Must be added with above if selected DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 61 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Push to Talk Responder with Interoperability 2 $10.00 per month Calls will not be rated Software Push to Talk Responder license are not eligible for any further discounts. Dispatch SW License VZMCPTTDISPCLSW $3,000 per chair One time charge Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States Is not supported. Lines activating on these plans must be on 4G HD voice-capable smartphones. ^ As a condition for accessing and using Push to Talk Responder, the Purchasing Entity must have authorized access from Verizon to use Responder Private Core Internet Access. Push to Talk Responder users have the capability to make PTT calls, video calls, send and receive message and send/receive data files via the Push to Talk Responder application. Push to Talk Responder services will be charged based on the type of services the user is using as follows: 1. Push to Talk Responder service w/o video can be added to any Smartphone plan as a stand-alone feature. 2. Push to Talk Responder Interoperability calls cannot be stand-alone features with any Smartphone plan. They must be added with the Push to Talk Responder service w/o video. **These features cannot be used with any other Push to Talk Plus plans or features** Customers must be on the below qualifying NAICS Codes: Water • 924110 Water Infrastructure • 221320 Sewage Treatment Facilities • 221310 Water Supply and Irrigation Systems Transportation • 482111 Railway Transportation • 481111 Passenger Air Transportation • 481112 Freight Air Transportation • 483111 Shipping Transportation • 926120 Transportation Administration • 491110 Postal Service • 926120 Public Transportation Information Technology • 541512 Computer Integration • 541519 Computer Disaster Recovery Healthcare and Public Health • 621112 Health Care Practitioners Chemical • 561612 Protective Services • 541330, 541690 Chemical Engineering and Consulting • 239210 Pharmaceutical Communications • 517110 Telecommunications, Wired • 517212 Cellular and other Wireless Telecommunications • 238210, 334290 and 561620 Alarm Systems Critical Manufacturing • 237310 Highway, Street and Bridge Construction • 811310 Industry Equipment Repair • 236210 Industrial Building Construction • 211113 Extraction; 236220 Construction Management Energy • 333611 Wind Turbine • 221111 Hydroelectric Power Generation • 221122 Electric Power Distribution • 221118 Other Electric Power Generation • 221210 Natural Gas Distribution • 221113 Nuclear Electric Power Generation • 562211 Hazardous Waste Treatment and Disposal DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 62 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Group First Response provides the next tier, in terms of Push To Talk features. Specifically it allows, fast setup time, ability to handle very large groups, and a strong security and priority handling. Group First Response is based on international 3GPP standards (Mission Critical Push To Talk (MCPTT)) that ensures that the user gets “LMR like” features Group First Response for National Security, Public Safety, and First Responders Government Subscribers Only Mission Critical Features $25.00 and above are eligible for monthly access discounts. Description Feature Code Monthly Access Fee ^Group First Response1 87781 $35.00 Push to Talk Plus Video1, 2 87787 $20.00 Note: Group First Response features work with 5G Nationwide@ network and 4G network plans. For avoidance of doubt, Verizon’s 5G Nationwide@ network is a separate network from Verizon’s 5G Ultra-Wideband network. 1Group First Response is a Push to Talk Plus bolt-on feature. All lines must have a Push to Talk Plus feature to be eligible to purchase Group First Response. 2Customers must have the Group First Response feature enabled to be eligible for the Push To Talk Plush Video bolt-on feature. ^As a condition for accessing and using Group First Response, the Purchasing Entity must have authorized access from Verizon to use Responder Private Core Internet Access. Group First Response compatible device required. Group First Response is only supported on certain devices, as it requires the device to support specific hardware capabilities. ****Disclaimer: These direct services (plus any development or modification of software related to the services) may be performed outside of the borders of the United States, and restricted and sensitive data or other secure or sensitive data or personal customer data, may be collected, developed, analyzed, or otherwise used or obtained by persons or entities working outside the boundaries of the United States. These services cannot be subject to any requirements to limit the performance of the services or storage of data within the United States and should not be ordered if these are requirements in your jurisdiction. These features are available to National Security, Public Safety, and First Responder customers only as defined by the below NAICS (formerly SIC) codes. National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 63 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Group First Response for Non Public Sector Customers Mission Critical Features $25.00 and above are eligible for monthly access discounts. Description Feature Code Monthly Access Fee ^Group First Response1 87781 $35.00 Push to Talk Plus Video1, 2 87787 $20.00 Note: Group First Response features work with 5G Nationwide@ network and 4G network plans. For avoidance of doubt, Verizon’s 5G Nationwide@ network is a separate network from Verizon’s 5G Ultra-Wideband network. 1Group First Response is a Push to Talk Plus bolt-on feature. All lines must have an active Push to Talk Plus feature to be eligible to purchase Group First Response. 2Customers must have the Group First Response feature enabled to be eligible for the Push To Talk Plush Video bolt-on feature. ^Group First Response requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Group First Response compatible device required. Group First Response is only supported on certain devices, as it requires the device to support specific hardware capabilities. ****Disclaimer: These direct services (plus any development or modification of software related to the services) may be performed outside of the borders of the United States, and restricted and sensitive data or other secure or sensitive data or personal customer data, may be collected, developed, analyzed, or otherwise used or obtained by persons or entities working outside the boundaries of the United States. These services cannot be subject to any requirements to limit the performance of the services or storage of data within the United States and should not be ordered if these are requirements in your jurisdiction. These features are available to National Security, Public Safety, and First Responder customers only as defined by the below NAICS (formerly SIC) codes Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 64 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 517212 Cellular and other Wireless Group First Response Dispatch and Video Bundles National Security, Public Safety, and First Responders Government Subscribers Only Mission Critical Description License Bundles Frequency Price Dispatch Group Command With Video DIS_PTT_GROUP_CMD_VIDEO Monthly $300.00 Dispatch Group Advance with LMR and Video DIS_PTT_GROUP_ADV_LMR_VIDEO Monthly $281.00 Dispatch Group Command with LMR and Video DIS_PTT_GROUP_CMD_LMR_VIDEO Monthly $306.00 Dispatch PTT+ with LMR and Video DIS_PTT_LMR_VIDEO Monthly $236.00 Dispatch Group Advance with Video DIS_PTT_GROUP_ADV_VIDEO Monthly $275.00 Dispatch PTT+ with Video DIS_PTT_VIDEO Monthly $230.00 Note: Is there a note for the Sku’s?? I can state that these are licenses that the customers can cancel at any time. Is there anything else you want to state? Command and advanced had paragraphs on how they worked etc. where is that for these? All lines must have a Group First Response compatible device with an active Push to Talk Plus feature to be eligible to purchase Group First Response Dispatch and Video Bundles. These features are available to National Security, Public Safety, and First Responder customers only as defined by the NAICS (formerly SIC) codes. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 65 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Interoperability Mission Critical Interoperability licenses are not eligible for any further discounts. Software Sku’s Sku Sku Description Pricing Frequency Price U960-985-005-GOV Public Safety IWS Edge Clients1 Monthly $139.95 U960-991-001-GOV Public Safety Multimedia PTT Clients2 Monthly $7.95 U960-610-001-GOV Public Safety Radio Gateway Interconnection3 Monthly $39.95 U960-240-001-GOV Public Safety Video Gateway Interconnection4 Monthly $46.95 U960-260-001-GOV Public Safety Telephone Interconnection5 Monthly $19.98 U961-985-001-GOV Public Safety Soft Panic SW6 Monthly $112.50 Hardware Sku’s One time charge Sku Sku Description Pricing Frequency Price U980-100-001 All Network provisioning One time $795.00 U990-800-001 All Staging Testing One time $300.00 U500-614-001 4 PORT HW RADIO GATEWAY One Time $3,000.00 U500-612-001 2 PORT HW RADIO GATEWAY One Time $2,400.00 U500-610-001 1 PORT HW RADIO GATEWAY One Time $1,995.00 M840-475 VIDEO STREAMING DEVICE One Time $2,100.00 M400-351 SMART CABLE FOR VIDEO SCARPING One Time $399.00 Note: Coverage includes the Verizon Wireless 4G network only. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing, which can be found at www.verizonwireless.com/international. Lines activating on these plans must be on 4G HD voice-capable smartphones. Mutualink solution provides the interoperability required when an active incident occurs (robbery, shooting etc.), and there is a need for different public safety agencies, schools, or commercial establishments to work together. Specifically allow all parties to exchange video, files (e.g. floor plans), messages, in addition to instant Push To Talk for voice communication. Interoperability – Mutualink solution improves collaboration (Audio, Video, Data) during emergencies in real-time. Overcome silos by enabling you to share information, between first responders, schools, and private security personnel, when you need it. 1. IWS Edge Client – Has a way of allowing drag and drop of participants and creating an active incident. Sharing audio/video data. 2. Multimedia PTT Client – Group communication to share audio/video data. 3. Radio Gateway Interconnection – Monthly charge for connecting the radio gateway to the hosted solution 4. Video Gateway Interconnection - Monthly charge for connecting the radio gateway to the hosted solution 5. Telephone Interconnection - Monthly charge for connecting the radio gateway to the hosted solution (Wireline) 6. Soft Panic SW – Allows customer to create an incident with predefined participants automatically ** The above Sku’s are mutually exclusive from one another. They cannot be used on the same MDN at the same time** DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 66 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 67 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Local Network Command – National Security, Public Safety, and First Responders This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for First Responders (88112) $0.00 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. National Security/ First Responders / Public Safety • 485111 Mixed Mode Transit Systems (Rail & Buses) • 485112 Commuter Rail Systems • 621910 Ambulance Services • 922110 Courts • 922120 Police Protection • 922130 Legal Counsel and Prosecution • 922140 Correctional Institutions • 922150 Parole Offices and Probation Offices • 922160 Fire Protection (except private) • 922190 Other Justice, Public Order, and Safety Activities • 923120 Administration of Public Health Programs • 928110 National Security • 926120 Regulation and Administration of Transportation Programs • 926150 Regulation, Licensing, and Inspection of Commercial Sectors • 926130 Regulation and Administration of Comms, Electric, Gas, Utilities • 921150 American Indian and Alaska Native Tribal Governments • 921190 Other General Government Support • 921110 Executive Offices Local Network Command – Government Subscribers This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for Government Agencies (88111) $1.00 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 68 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs Local Network Command – Enterprise Customers This feature is NOT eligible for monthly access fee discounts. Mission Critical Monthly Access Fee for Enterprise/B2B Customers (NAICS Qualified) (8776) $2.50 Customers may process an uplift that may auto renew within a 23 hr. period Notes: Local Network Command (LNC) is a tool that provides on-demand local control of pre-selected users’ network quality of service enhancement on a temporary basis. LNC requires each line to have Responder Private Core Internet Access (RPC IAC) on their lines to enable the feature. Below are the eligible NAICS codes: **Uplift will renew up to three (3) times after original uplift request, based on the length of time of the original uplift. Total uplift time (original and renewed) cannot exceed 23 hours. Water 924110 Water Infrastructure 221320 Sewage Treatment Facilities 221310 Water Supply and Irrigation Systems Transportation 482111 Railway Transportation 481111 Passenger Air Transportation 481112 Freight Air Transportation 483111 Shipping Transportation 491110 Postal Service Information Technology 541512 Computer Integration 541519 Computer Disaster Recovery Chemical 561612 Protective Services 541330, 541690 Chemical Engineering and Consulting 239210 Pharmaceutical Communications 517110 Telecommunications, Wired 517212 Cellular and other Wireless Telecommunications 238210, 334290 and 561620 Alarm Systems Critical Manufacturing 237310 Highway, Street and Bridge Construction 811310 Industry Equipment Repair 236210 Industrial Building Construction 211113 Extraction; 236220 Construction Management Energy 333611 Wind Turbine 221111 Hydroelectric Power Generation 221122 Electric Power Distribution 221118 Other Electric Power Generation 221210 Natural Gas Distribution 221113 Nuclear Electric Power Generation 562211 Hazardous Waste Treatment and Disposal Healthcare and Public Health 621112 Health Care Practitioners 923120 Public Health Programs DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 69 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. WIRELESS EQUIPMENT Equipment Pricing (NEW) One (1) Basic voice device at no charge on rate plans with a monthly access fee of $14.99 or higher per 24 months/ per line. Make and model at Verizon Wireless sole discretion, subject to availability. SOFL Approved Government Equipment Matrix devices. Verizon Wireless Government 10K 2yr matrix pricing only. All devices shall include an AC charger at no additional cost with the initial purchase. Additional or replacement AC chargers may be purchased Enterprise Network Extender at 25% off retail. 25% discount applies to the non-discounted, full retail price only of qualifying equipment. Notes: Verizon Wireless reserves the right to add or discontinue models. Equipment is subject to availability. Verizon Wireless’ Government Equipment Matrix is updated at a minimum quarterly based upon equipment availability, changes in technology, and market conditions. Not eligible for any other promotional pricing offers. Equipment becomes eligible for upgrade after 24 months in service. Accessory Discount Government Subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 70 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Other Services and Fees Non-recurring Verizon Wireless Fees Insufficient Funds Check Waived Bill Reprint Waived Late Fee Waived Record Change/Upgrade Fee Waived Fulfillment/Shipping Standard: 2-day (orders received before 4PM) Waived Urgent: Priority Overnight (delivery by 10:30 AM) (orders received before 4PM) $14.99 Saturday: (shipping by noon) $19.99 Directory Assistance: 411 SearchSM Our wireless 411 SearchSM is an enhanced directory assistance service with automatic connection. 411 Search offers phone numbers, addresses and information providing quick, safe and convenient service with up to three listings and one call connection per call or text. Voice call $1.99 (subject to change) per call plus applicable airtime, toll, wireless long distance and landline charges Message Sent via text With messaging bundle: $1.99 plus airtime for the call, and the message will be subtracted from the monthly allowance Per text message: $1.99 plus airtime for the call and $0.20 for the text message Block all calls except local calls (as defined by call plan): This is not permissible, but Flexible Business Plans are toll free nationwide. No blocking available to Canada or for premium calls such as 411. Toll charges may apply. Block spam and robocalls: Verizon Call Filter helps you avoid unwanted callers with spam protection, and allows you to set up a spam filter by level of risk, preventing unsolicited calls by sending them directly to voicemail. The basics (spam detection, blocking and reporting) are available at no charge. Block inbound/outbound text messages: Inbound and outbound text messaging can be blocked, including both at the same time at no charge. Block international calls to and from North America only: International Services Enabled (ISE) is required to permit calls to Mexico. Blocking is available within the North America dialing pattern, which includes the U.S. and Canada. Toll charges may apply. Incoming calls can originate anywhere in the world. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 71 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Feature Basic Voicemail Basic Visual Voicemail iPhone Visual Voicemail Voicemail to Text for iPhone Premium Visual Voicemail Monthly Access Fee Free Free + Data Free + Data $2.99 + Data $2.99 + Data Storage Capacity (Messages) 20 20 40 40 40 Message Duration 3 minutes 3 Minutes 3 Minutes 3 Minutes 5 Minutes Transcription NA NA NA X X Distribution Lists 15 15 NA NA 20 Distribution Members 10 10 NA NA 50 Call Return NA X X X X Save Voicemails to device NA X NA NA X Caller Dependent Greetings NA NA NA NA 20 Caller Dependent Greeting Members per group NA NA NA NA 50 Reply by Text and E-Mail NA X X X* X Forward by Text and E-Mail NA NA NA NA X Voicemail to Text NA NA NA X X Mobile Application** NA X X X X Reply by FaceTime** NA NA X X NA DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 72 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Legacy Pricing LEGACY: Custom State of Florida Nationwide Push to Talk Plus (PTT) Per Line Calling Plan or Feature The calling plan below reflects the monthly access charge discount. No additional discounts apply. Conventional (Basic) Device Plan Smartphone Device Feature SOFL Plan Number Monthly Access Charge Per Line Tier Domestic Anytime PTT Plus Lines Per Month Domestic Anytime Voice Allowance Minutes Per Month Conventional (Basic) Device Plan Smartphone Device Feature 2B.1 through 2B.18 (PTT+ 94976) $10.00 1 - 8,999 0 Per selected voice calling plan requirements Mobile to Mobile Calling Unlimited Data Sent/Received Per the data package selected or Per the voice calling plan. PTT Plus service requires PTT Plus enabled device and coverage. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. Legacy: Custom State of Florida Nationwide Push to Talk Plus (PTT) Per Line Calling Plan or Feature (INTEROPERABILITY) The calling plan below reflects the monthly access charge discount. No additional discounts apply. Conventional (Basic) Device Plan Smartphone Device Feature SOFL Plan Number Monthly Access Charge Per Line Domestic Anytime PTT Plus Lines Per Month Domestic Anytime Voice Allowance Minutes Per Month 2B.1 through 2B.18 (PTT+ 94976) $10.00 1 - 8,999 As a plan: 0 As a feature: Per the voice calling plan Mobile to Mobile Calling Unlimited Data Sent/Received Per the data package selected or Per the voice calling plan. PTT Plus service requires PTT Plus enabled device and coverage. PTT Plus Interoperability requires an Interoperability Gateway, PTT Plus enabled device, and coverage. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS- 10/11-008C for further details. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 73 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LEGACY: Custom State of Florida SMS Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. SMS (Text Messaging) SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per SMS Message Rate (Sent/Received) 3.1 through 3.13 (77847) $0.00 0 1 - 450,999 $0.02 SMS (Text) Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received see attached International services pricing for further details... Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. LEGACY: Custom State of Florida MMS Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. MMS (Picture and Video Messaging) SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per MMS Message Rate (Sent/Received) 3.1 through 3.25 (77848) $0.00 0 1 - 1,608,999 $0.05 Multi-Media Messaging (MMS): Multi-Media Messaging (MMS) includes picture and video messaging and is only available within the National Enhanced Services Rate and Coverage Area. In addition, MMS messages are $0.25 per message, per address. In addition to the MMS per message charges, MMS uses calling plan Anytime Minutes or kilobytes. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Text Messaging plans do not include Operator Assisted Messaging or International Messaging, which is available for 25¢ per message sent and 20¢ per message received. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. LEGACY: Custom State of Florida SMS Broadcast Per Message Feature The calling features below reflect the monthly access charge discount. No additional discounts apply. SMS Broadcast (Text) Messaging SOFL Plan Number Monthly Access Charge Domestic Message Allowance Domestic Messages Per Month Per SMS Message Rate (Sent/Received) 3B.1 through 3B.25 (77847) $0.00 0 1 – 130,999 $0.02 SMS (Text) Messaging: Text Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120 characters). Enhanced Text Messages sent to most SMS handsets will be delivered as multiple Text messages of up to 160 characters each. Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. Pricing is based on the current State of Florida, Department of Management Services’ quarterly commitment selection and is subject to change. Please refer to the Mobile Communication Services (MCS) Contract DMS-10/11-008C for further details. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 74 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LEGACY: Custom State of Florida Voice Calling Plans The calling plans below reflect the monthly access charge discount. No additional discounts apply. Unlimited Night & Weekend Minutes SOFL Plan Number Domestic Anytime Minutes Conventional and Smartphone Devices Monthly Access Charge Overage Rate Domestic Voice Roaming (Outside Florida) 6.1a (86192) 250 $20.60 $0.041 $0.103 6.4a (86193) 600 $30.90 $0.041 $0.103 Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. LEGACY: Custom State of Florida Unlimited Voice Calling Plan The calling plan below reflects the monthly access charge discount. No additional discounts apply. No Domestic Long Distance Charges SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Domestic Voice Roaming (Outside Florida) 6.6a(86194) Unlimited $41.20 N/A $0.103 (includes PTT+) Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. *Overage Rate applies after allowance. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. LEGACY: Custom State of Florida Unlimited Nationwide Voice Calling Plan The calling plans below reflect the monthly access charge discount. No additional discounts apply. SOFL Plan Number Domestic Anytime Allowance Minutes* Conventional and Smartphone Devices Monthly Access Charge Overage Rate Voice Roaming (Canada and Mexico) 6.6a (86197) Unlimited $51.50 N/A $0.69 (includes PTT+) Data Sent or Received $1.99 per MB or per Data Package Optional Feature Domestic Push-to-Talk Plus $0.00 Notes: See attached Plan and Feature Details for important information about calling plans, features and options. *Overage Rate applies after allowance. 3G/4G Smartphones and 3G/4G Multimedia Phones require a data package. 4G service requires 4G equipment and 4G coverage. PTT Plus service requires PTT Plus enabled device and coverage. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 75 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. LEGACY: Custom State of Florida All Inclusive Unlimited Nationwide Voice & Messaging Plan The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional and Smartphone/BlackBerry Devices SOFL Plan Number Monthly Access Charge Per Line Nationwide Voice Allowance Domestic Tethering Allowance Overate Rate Unlimited Text, Picture, Video Messaging and Data 6.1d(86768-3G) $51.00 Unlimited 5GB $10.30/GB Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. LEGACY: Custom State of Florida All Inclusive Unlimited Nationwide Voice & Messaging Plan (Hotspot) The calling plans below reflect the monthly access charge discount. No additional discounts apply. Conventional and Smartphone/BlackBerry Devices SOFL Plan Number Monthly Access Charge Per Line Nationwide Voice Allowance 4G Domestic Hotspot/Tethering Overate Rate Unlimited Text, Picture, Video Messaging and Data 6.1d (86769-4G) $51.00 Unlimited 5GB $10.30/GB Included Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. LEGACY: Custom State of Florida BlackBerry Data Feature Packages The calling plans below reflect the monthly access charge discount. No additional discounts apply. Data for BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Text and MMS Messaging 6.10b(77294 and 79789) $15.45 500MB $0.00849per MB Included* 6.11b(77295 and 79790) $20.60 1,000MB Exhibit 6B(79740 and 79791) $23.69 2,000MB Notes: See attached Plan and Feature Details for important information about calling plans, features and options. Overage Rate applies after allowance. 4G service requires 4G equipment and 4G coverage. *Not included with the State of Florida Nationwide Custom Pooled Voice Services Plans LEGACY: Custom State of Florida BlackBerry Unlimited Data Feature Package The calling plan below reflects the monthly access charge discount. No additional discounts apply. Data for BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Overage Rate Unlimited Text and MMS messaging and tethering 6.12b(79407-4G and 79409-3G), (79781-4G and 79780-3G $32.96 Unlimited* N/A Included** Notes: See attached Plan and Feature Details for important information about calling plans, features and options. 4G service requires 4G equipment and 4G coverage. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 76 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice **Not available when bundled with the State of Florida Nationwide Custom Pooled Voice Services Plans LEGACY: Custom State of Florida Mobile Broadband Connect Feature The calling feature below reflects the monthly access charge discount. No additional discounts apply. With a Mobile Broadband Connect capable Smartphone/BlackBerry devices only SOFL Plan Number Monthly Access Charge Per Line Domestic Data Allowance Per Minute Rate and Long distance 6.1f (76404-4G, 76405-3G) $10.00 Unlimited* Per the Voice Plan Notes: See attached Plan and Feature Details for important information about plans, features and options. Mobile Broadband Connect is currently available on select voice and data devices, and provides Mobile Broadband service utilizing the device as a modem. A mobile office kit, VZAccess Manager Software, a cable for tethering and/ or a software update may be required. Bluetooth® is not supported with Mobile Broadband Connect. Feature may only be added onto an eligible plan coupled with a Custom State of Florida Smartphone or BlackBerry Data Feature Package (SOFL Plans 6.6b, 6.7b, 6.10b, 6.11b and Exhibit 6B). Per Minute Rate applies to voice calls and other data usage in the United States. For optional features, the underlying calling plan determines the rates for voice airtime, and domestic long distance. *Verizon Wireless will limit the data throughput speeds should 25 GB of data usage be reached in any given billing cycle on any line. Data throughput speeds for additional usage will be limited for the remainder of the then-current bill cycle for the line(s) that exceed the 25 GB high-speed data usage threshold. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB with prior written notice LEGACY: Custom 4G Unlimited Smartphone Plan for Public Sector State of Florida - Government Subscribers Only This plan is not eligible for additional monthly access fee discounts. Monthly Access Fee $50.00 Data Allowance1 Unlimited Mobile Hotspot2 Unlimited Monthly Anytime Minutes Unlimited Domestic Long Distance Toll Free Included Domestic and International Messaging Allowance3 Unlimited Notes: No domestic roaming or long distance charges. Coverage includes the Verizon Wireless 4G network; and the 3G and 3G Extended networks, while available. Usage outside of the United States will be billed at the international travel feature rate, if applicable, or pay as you go pricing see attached International services pricing for further details.. Only a 4G smartphone can be activated on this plan. 1After 10 GB of data usage on a line during any billing cycle, usage may be prioritized behind other customers in the event of network congestion. To ensure users are able to maximize their high-speed data use for business applications, video applications will stream at up to 480p. 2Mobile Hotspot is available on all capable devices and allows the line to share data allowance with multiple Wi-Fi enabled devices. If 10 GB of Mobile Hotspot data usage is exceeded on any line in any given billing cycle, Verizon Wireless will limit the data throughput speeds for additional usage for the remainder of the then-current billing cycle for the line that exceeds the data usage. 3Unlimited messaging from within the United States to anywhere in the world where messaging services are available. See attached International services pricing for further details. The “Custom 4G Unlimited Smartphone Plan for Public Sector – State of Florida Government” is eligible to use Travel Pass SPO code 383. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 77 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Verizon Wireless Plan and Feature Details Plans and Associated Charges: Billing, shipping and end-user address must be within an area where Verizon Wireless is licensed and provides service. Charges for calls will be based on the cell sites used, which may be outside the calling plan coverage area even when the subscriber is physically within the coverage area. Time of the call is based on the telephone switching office that carries the call, which may be different from the time of day shown on subscriber’s phone. Unused monthly minutes and/or Megabytes are lost. On outgoing calls, charges start when subscriber first presses SEND or the call connects to a network, and on incoming calls, when the call connects to a network (which may be before it rings). A call may end several seconds after subscriber presses END or the call disconnects. Calls made on the Verizon Wireless network, are only billed if they connect (which includes calls answered by machines). Billing for airtime and related charges may sometimes be delayed. Calls to "911" and certain other emergency services are toll-free and airtime-free, Airtime may be charged when dialing toll-free numbers. Anytime Minutes: Anytime Minutes apply when making or receiving calls from a calling plan’s rate and coverage area. . Airtime is rounded up to the next full minute. Allowance minutes/Megabytes are not transferable except as may be available on plans with sharing. In order to gain access to coverage in newly expanding markets, subscribers must periodically dial *228 to update roaming information from voice or Smartphone devices; from the VZAccess Manager, go into “Options” and click “Activation,” while in the National Enhanced Services Rate and Coverage Area every three months. This may alter the rate and coverage area. Automatic roaming may not be available in all areas and rates may vary. Roaming charges may be delayed to a later bill. Long Distance: Unlimited domestic long distance is included when calling from the calling plan’s home rate and coverage area, unless otherwise specified in the calling plan. Unlimited Messaging: Unlimited Messaging is included with select plans and is available in the National Enhanced Services rate and coverage area in the United States. Messaging applies when sending and receiving (i) text, picture and video messages to and from Verizon Wireless and Non-Verizon Wireless customers in the United States, (ii) Text, picture, and video messages sent via email, (iii) Instant messages, and (iv) Text messages with customers of wireless carriers in Canada, Mexico, Puerto Rico, and the U.S. Virgin Islands. Messaging is subject to Text, Picture, and Video Messaging Terms and conditions. Premium messages are not included. Mobile to Mobile Calling: Mobile to Mobile Calling minutes apply when making calls directly to or receiving calls directly from another Verizon Wireless subscriber while in the Nationwide Rate and Coverage area. Mobile to Mobile calls must originate and terminate while both Verizon Wireless subscribers are within the Mobile to Mobile Calling area. Mobile to Mobile Calling is not available (i) with fixed wireless devices with usage substantially from a single cell site, (ii) for data usage including Push to Talk Plus calls, Picture or Video Messaging (iii) if Call Forwarding or No Answer/Busy Transfer features are activated, (iv) for calls to Verizon Wireless customers using any of the International services, (v) for calls to check Voice Mail, (vi) in those areas of Louisiana and Mississippi where the users roaming indicator flashes, (vii) in Canada and Mexico and (viii) to users whose current wireless exchange restricts the delivery of Caller ID And (viiii) for incoming calls if Caller ID is not present or Caller ID Block is initiated. Mobile to Mobile Calling minutes will be applied before Anytime Minutes. Night and Weekend Minutes: Apply to calls made in a calling plan’s rate and coverage area only during the following hours: 12:00 am Saturday through 11:59 pm Sunday and 9:01 pm to 5:59 am Monday through Friday. If both Night and Weekend and Mobile to Mobile Calling minute allowances apply to a given call, Mobile to Mobile Calling minutes will apply before Night and Weekend minutes. However, if either allowance is unlimited, the unlimited allowance will always apply first. Push to Talk Plus: Push to Talk Plus capable Equipment required. Push to Talk Plus capable Equipment can only be used with a Push to Talk Plus calling plan. Subscribers switching from a Push to Talk Plus Calling Plan to another calling plan may not be able to use certain Push to Talk Plus capable Equipment with the new plan. Push to Talk Plus calls may only be made with other Verizon Wireless Push to Talk Plus subscribers. Push to Talk Plus Subscribers may initiate or participate on a call, simultaneously, with as many as 250 total participants (total is limited to (50) if interoperating between 3G and 4G participants). Administrators can be designated to manage the Push to Talk contact lists via a single website interface with a single user name/password. Existing Push to Talk Subscriber Equipment may require a software upgrade to use Push to Talk Plus or replacement with a Push to Talk Plus capable device. Push to Talk Plus is only available within the National Enhanced Services Rate and Coverage Area and WiFi access points. There will be a delay from the time a Push to Talk Plus call is initiated until the Push to Talk Plus call is first received by the called party.. If an incoming voice call is received while on a Push to Talk Plus call the voice call may be answered and the Push to Talk Plus placed on hold. If an incoming Push to Talk Plus call is received while on a Push to Talk Plus call the PTT call icon can be selected to connect to the Push to Talk Plus call. If the incoming voice or Push to Talk Plus call is not answered a missed call alert will display. Network registration information will be sent to the Equipment each time it is powered on in the National Enhanced Services Rate and Coverage Area, each time the Subscriber travels into the National Enhanced Services Rate and Coverage Area, and every 12 hours if the Subscriber stays within the National Enhanced Services Rate and Coverage Area. While the updated network registration information is being sent to the Equipment, incoming voice calls will go directly to voice mail. Contact list cannot be modified from certain Equipment. Subscriber cannot prevent others who have the Subscriber’s MTN from entering the MTN into their Push to Talk contact list. Only one person can speak at a time during a Push to Talk Plus call. . In-Call Talker Override (Talker Priority) allows a pre-determined user priority to take DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 78 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. the floor to communicate urgent message over participant. Push to Talk Plus services cannot be used for (i) access to the Internet, intranets or other data networks, except as the device’s native applications & capabilities permit, (ii) any applications that tether Equipment to laptops, personal computers or other devices for any purpose. Please refer to the attached One Talk terms of service. International Long Distance: You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries. International Roaming Some services, such as premium text messaging, directory assistance, entertainment lines and third-party services, may be available, and charges for these services will be billed (along with applicable toll charges) in addition to roaming rates. Message-waiting-indicator service is not available where Text Messaging is not available. When using International Phone, or International Data services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico Plan, and you’re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country’s rates. Verizon Wireless will terminate your service for good cause if less than half of your voice or data usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. International rates and destinations are subject to change without notice. You must add International Eligibility to your account to roam in many destinations. By using Equipment outside the United States, Subscriber is solely responsible for complying with all applicable foreign laws, rules and regulations (“Foreign Laws”), including Foreign Laws regarding use of wireless phones while driving and use of wireless camera phones. Verizon Wireless is not liable for any damages that result from subscriber’s failure to comply with Foreign Laws. Roaming in GSM countries: GSM International Phone, activated in the United States with compatible Subscriber Identity Module (SIM) card required. Rates terms and conditions apply only when roaming on participating GSM networks in published International Phone countries. Service may be available in additional countries, but airtime rates, availability of calling features, and ability to receive incoming calls (including return calls from emergency services personnel) may be restricted. Service in certain countries may be blocked without prior notice. Where Text messaging is available, Customer will be charged $0.50 for each message sent and $0.05 for each message received. Text messaging rates are subject to change. Text messages may be sent only to MTNs of (i) Verizon Wireless customers, and (ii) customers of foreign wireless carriers that participate in international text messaging. Ask your account manager for the most current list of participating foreign carriers. Data Services Data Services: Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received), as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without you pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute. Verizon Wireless is implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While Verizon Wireless invests much effort to avoid changing text, image, and video files in the compression process, and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please refer to the Network Performance attachment. . Verizon Wireless strives to provide customers with the best experience when using our network, a shared resource among tens of millions of customers. To further this objective, Verizon Wireless has implemented Network Optimization Practices designed to ensure that the overwhelming majority of data customers aren’t negatively impacted by the inordinate data consumption of a few users. If you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users, Verizon Wireless may reduce your data throughput speeds when connected to a congested cell site. The reduction can last for the remainder of the current bill cycle and the immediately following bill cycle to ensure high quality network performance for other users at locations and times of peak demand. For a further more detailed explanation of these techniques please refer to the Network Performance attachment.. Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charges will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 79 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Data Services: Permitted Uses: You can use Verizon Wireless Data Services for accessing the Internet and for such uses as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP). Data Services: Prohibited Uses. You may not use our Data Services for illegal purposes or purposes that infringe upon others' intellectual property rights, or in a manner that interferes with other users' service, that violates trade and economic sanctions and prohibitions as promulgated by the Departments of Commerce, Treasury or any other U.S. government agency, that interferes with network's ability to fairly allocate capacity among users, or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail (ii) below) or otherwise denigrate network capacity or functionality; (ii) “auto-responders, ”cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e-mail use by others; (iii) generating “spam” or unsolicited commercial or bulk e-mail (or activities that facilitate the dissemination of such e-mail); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation of dissemination of viruses, malware, or “denial of service” attacks; (v) accessing or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle or “any keep alive” functions, unless they adhere to Verizon Wireless” requirements for such usage, which may be changed from time to time. Verizon Wireless further reserves the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and Verizon Wireless reserves the right to deny, modify or terminate service, with or without notice, to anyone Verizon Wireless believes is using Data Services in a manner that adversely impacts the Verizon Wireless network. Verizon Wireless may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but Verizon Wireless will not monitor the content of the communications except as otherwise expressly permitted or required by law. [See the attached Verizon Full Privacy Policy] Unlimited Data Plans and Features (such as Mobile Broadband, and Push to Talk Plus) may ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation). The Unlimited Data Plans and Features MAY NOT be used for any other purpose. Examples of prohibited uses include, without limitation, the following: (i) continuous uploading, downloading or streaming of audio or video programming or games; (ii) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine–to– machine connections or peer–to–peer (P2P) file sharing; or (iii) as a substitute or backup for private lines or dedicated data connections. This means, by way of example only, that checking email, surfing the Internet, downloading legally acquired songs, and/or visiting corporate intranets is permitted, but downloading movies using P2P file sharing services and/or redirecting television signals for viewing on laptops is prohibited. For individual use only and not for resale. We will protect our network from harm, which may impact legitimate data flows. We reserve the right to limit throughput or amount of data transferred exceeding 25 GB in any given billing cycle on any line, in any given billing cycle, for all additional usage for the remainder of the then-current bill cycle for the line that exceeds the data usage, and reserve the right to deny or terminate service, without notice, to anyone we believe is using an Unlimited Data Plan or Feature in any manner prohibited above or whose usage adversely impacts our network or service levels. Anyone using more than 25 GB per line in a given billing cycle is presumed to be using the service in a manner prohibited above, and we reserve the right to immediately terminate the service of any such person without notice. We reserve the right to adjust data throughput limitation thresholds to as low as 5GB in with prior written notice. We also reserve the right to terminate service upon notification to the customer. Unlimited , Mobile BroadbandAccess, and InternationalAccess data sessions may be used for the following purposes: (i) Internet browsing, (ii) e-mail, and (iii) intranet access (including access to corporate intranets, e-mail and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited Mobile BroadbandAccess and Push to Talk Plus services cannot be used (i) for uploading, downloading or streaming of movies, music or games, (ii) with server devices or with host computer applications, other than applications required for Wireless Sync service, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (iii) as a substitute or backup for private lines or dedicated data connections. Additionally, Unlimited Mobile BroadbandAccess services cannot be used for, (i) access to the Internet, intranets or other data networks, except as the Equipment’s native applications and capabilities permit, or (ii) for any applications that tether Equipment to laptops or personal computers other than for use of the Wireless Sync. Unlimited Mobile BroadbandAccess and data sessions automatically terminate after 2 hours of inactivity, unless Subscriber has Mobile IP (MIP) capable Equipment. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 80 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Data Roaming: International Eligibility is needed to roam in many destinations. See attached International services pricing for further details. International Data Optional Features: International PC Card required for international use. International PC Cards will not work in the United States or Canada and GlobalAccess Subscribers will need a Mobile BroadbandAccess PC card for domestic use. The domestic and International PC Cards cannot be used at the same time. International Data Optional Features subscribers must activate and update their Preferred Roaming lists while in the National Enhanced Services Rate and Coverage Area every three months. Verizon Wireless reserves the right to terminate the service of any subscriber whose total usage is less than half on the Verizon Wireless National Enhanced Services Rate and Coverage Area over three consecutive billing cycles. A data session is inactive when no data is being transferred, and may seem inactive while data is actively being transferred to a device, or seem active when actually cached and not transferring data. Customer must maintain virus protection when accessing the service and is responsible for all data sent and received including “overhead” (data that is in addition to user-transmitted data, including control, operational and routing instructions, error-checking characters as well as retransmissions of user-data messages that are received in error) whether or not such data is actually received. Verizon Wireless will not be liable for problems receiving Service that result from Customer’s device. Megabyte (MB) Data Plans: M2M data usage is rounded to next full kilobyte at end of each billing cycle. Any unused portion of the megabyte allowance is lost. Equipment will not indicate kilobyte usage. Data Roaming:International eligibility is needed to roam in many destinations. Only the Canadian Broadband Rate and Coverage Area supports EV-DO. Please refer to the attached international services pricing for additional details. M2M Data Plan Share Options: Share Options: Sharing is available only among Government Subscribers on applicable M2M Low Usage and High Usage calling plans. Account Share: Customer may activate up to 15 share groups per account. Sharing is available only among M2M Lines on the Mobile Broadband M2M Account Share Plans on the same billing account, in the same usage group (e.g. Low Usage and High Usage plans cannot share with each other). Unused allowance will be distributed to M2M Lines with an overage on an as needed basis to M2M Lines on the same billing account that have exceeded their allowance during the same monthly billing period. At the end of each bill cycle any unused allowances will be applied to the overages of the other M2M Lines on the same account beginning with the line with the lowest overage need until depleted. Customers subscribing to Mobile Broadband M2M Account Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Profile Share Plans. Profile Share: Customer may activate one (1) share group per profile (e.g. Low Usage and High Usage plans cannot share with each other); however, customer may have multiple bill accounts on the same profile. Sharing is available only among M2M Lines on the Mobile Broadband M2M Profile Share Plans on the same profile, in the same usage group. Each sharing M2M Lines unused KBs will pass to other sharing M2M Lines that have exceeded their data allowance during the same monthly bill cycle. Unused KBs will be distributed proportionally as a ratio of the KBs needed by each applicable M2M Line to the total KBs needed by all sharing M2M Lines on the same profile. Customers subscribing to Mobile Broadband M2M Profile Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Account Share Plans. Note: 1A profile is defined as a Customer’s overarching account of record under which Customer may have multiple billing accounts One TalkSM and Message+ from Verizon - Government Terms of Service One Talk from Verizon, together with its related devices, software and applications ("Service" or “One Talk”), is a commercially available business telephone solution that brings together the functions of office phones and mobile devices (smartphones and tablets) into a unified system, with all devices sharing the same communication features. Please refer to the One Talk Features as attached hereto for a listing of features currently available with the Service.) The following terms of service apply to the One Talk Service. “Customer” means the eligible entity purchasing the One Talk service under the Contract along with any Customer end users using the Service. 1. Customer Agreement. Customer’s use of the Service is subject to all Contract terms. This applies regardless of whether the end user device is on the Customer’s account or paid for by the end user (e.g. a Bring Your Own Device arrangement between Customer and end user). 2. How the Service Works. For the Service to work on wireless devices, Customer must select the line on your agency’s profile to which you wish to add the One Talk feature. Each One Talk phone number can be shared with up to eight (8) devices (which can include one (1) M2M Data Plans and Feature Details DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 81 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. smartphone using One Talk in Basic Dialer mode (if available), five (5) smartphones and/or tablets using the One Talk Mobile App, and two (2) desk phones. (Note that desk phones are not required for the Service.) You may only make voice and/or video calls with up to three (3) devices per One Talk phone number at the same time. The Service is not compatible with all price plans and desk phones are not available under all contracts. Check with your sales representative for plan compatibility with the Service and the availability of desk phones under the Contract. Customer is solely responsible for managing its end user access to the One Talk Service, management of end user devices and management of information transmitted via the Service. Addition of devices and associated Service features is managed and administered by the Customer through Verizon Wireless’ web portal. A. One Talk Components One Talk Basic Dialer. If available, the One Talk Basic Dialer adds various business features to a compatible device’s native dialer, which on a compatible smartphones.) With One Talk in Basic Dialer mode, Customer’s One Talk phone number will be the same as its Verizon Wireless phone number. Other devices that you select will share the same One Talk phone number. One Talk Mobile App. The One Talk Mobile App is available for smartphone and tablets either from the Google PlayTM Store for devices with AndroidTM 5.0 or higher or from the Apple® App Store for devices with iOS 9.0 or higher. To use the Service, Customer must add a One Talk phone number to the Mobile App and end users must use the Mobile App to make voice and video calls and to send and receive messages. You can also obtain access to One Talk features through the Mobile App. With the Mobile App, the device will have two phone numbers – one for its original native dialer (if available), and the other for the One Talk number. Other associated devices will share the same One Talk number. Users may install the One Talk Mobile App on a compatible device, including devices receiving service from other carriers. In such circumstances, One Talk phone numbers must be added to their devices, and the users will be Verizon Wireless subscribers for purposes of the Service only, even if they continue to use a different carrier for their original mobile telephone numbers. In order to use messaging through the One Talk Mobile App, the customer also must add the Message + App. Message+ App. The Message+ App provides an integrated and customized messaging experience across an end user’s mobile phone, tablet, PC, and other devices, and an integrated calling experience across a user’s mobile phone and tablet. (Note that integrated calling is not part of the One Talk Service.) An end user can also send group, location and other multimedia messages (“MMS”) in addition to traditional text messages. The Message+ App includes an Integrated Messaging feature that lets users send and receive text and multimedia messages on an end user’s smartphone, tablet, computer or the web using a user’s Verizon One Talk mobile telephone number. The service syncs up to 90 days of messages across an end user’s devices. One Talk Desk Phones. One Talk desk phones are Voice-over-Internet Protocol (VoIP) devices that must be purchased from Verizon Wireless. At your location, you will need separate broadband service (from Verizon or another ISP), either Ethernet or Wi-Fi connectivity, and AC power. Check with your Verizon Wireless sales representative for the availability of desk phones under the Contract. Auto Receptionist: Hunt Group. In order to utilize either of these features, Customer must activate a new Verizon Wireless line or port in a line from another carrier. The settings for the line must be configured using the One Talk section of the My Business web portal. B. Charges For each One Talk line, you will be charged a monthly recurring fee for the Service, in addition to the charges for data, voice, and messaging based on your service plan. Charges for international use may apply. You may be assessed additional 911 surcharges if required by law, for up to a maximum of three devices on each mobile phone number during the applicable billing cycle. Desk Phones. Voice and video calls to and from One Talk desk phones will consume data on your existing broadband, cellular, or Wi-Fi connection. The following applies if you use the VZW network to connect to the Service: One Talk Basic Dialer. Adding the One Talk feature to a smartphone does not consume any data. If you have a device that supports video calling, the voice portion will be billed as minutes of use and the video portion will be billed as data. Voice calls will be billed as minutes of use only. One Talk Mobile App. Your download of the One Talk Mobile App will consume approximately 30 MB of data. Your use of the Service (including your download of the One Talk Mobile App) will be billed as data. Auto Receptionist; Hunt Group. You will be charged a monthly recurring fee for each Auto Receptionist and Hunt Group line in your company’s profile. 3. Integrated Calling Charges (Message+). Integrated Calling does not have a separate monthly service fee, but data usage charges will be incurred in accordance with Customer’s service plan. If a call is transferred among connected devices, each transfer will be billed as a separate call. Also, depending on the service address, Customer may be assessed an additional 911 charge if required by law. Any call made from a tablet to a U.S. number will be treated as a domestic call, no matter where the call originates. Any call made from a tablet to a non-U.S. number will be treated as an international long distance call that originates in the U.S., which is subject to U.S. taxes, fees and Verizon surcharges, no matter where the call actually originates. These calls will be billed in accordance with Customer’s international calling plan and/or international Contract rates. 4. Emergency 911 Calls. End users can make a 911 call over a Wi-Fi connection when using the Service, but whenever possible, end users DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 82 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. should avoid doing so because 911 calls over a WiFi connection will not work if there is a failure of your broadband connection or electrical power, or if the 911 system doesn’t recognize the address. In addition, when using a One Talk desk phone, voice functionality (including the ability to make and receive 911 calls) will not be available during a power outage, broadband connection failure or other service disruption. Before any desk phone can be activated or the Service can be activated on any device, Customer must enter the U.S. address where Customer wants emergency services to be sent if end users call 911. It is not necessary to use the same address for all devices. It is very important that Customer updates its 911 address whenever Customer changes its location for any of these devices because this is the location that will be given to emergency services when end users dial 911. End users can go to their mobile device’s Settings and change their 911 address at any time. Customer can change the 911 address for a desk phone on the One Talk section of the My Business web portal. (Note: With a smartphone using the One Talk Mobile App, emergency services will use the 911 address only if you use Wi-Fi to make the 911 call. If end users are using the Verizon Wireless Network, their smartphone’s built-in capabilities will provide the location of the end user’s device.) 5. Integrated Messaging Text Message Feature. To send and receive SMS messages, Mobile devices associated with either One Talk Basic Dialer (if available) or One Talk Mobile App must download the Message+ App to the device. The Integrated Messaging functionality of Message+ enables you to synchronize messages across multiple devices, including smartphones, tablets and the web. Text messages sent and received while using the Service are separate from the native texting app (dual numbers) and are only temporarily retained on the One Talk message platform in the cloud. End users with access to the Service on a Smartphone or the Mobile Client can retrieve/download any text message sent or received using the Service. 6. HIPAA. Integrated Messaging is not designed for secure transmission or storage of personal healthcare information. Therefore, Customer agrees not to use Service to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively “HIPAA”). Covered Entities and Business Associates (as defined by HIPAA) will not use Integrated Messaging to store or transmit PHI. Customers that do not want its end users to save messages to the cloud (including all Covered Entities and Business Associates, as defined by HIPAA), must have an authorized representative block Integrated Messaging. For further information One Talk Verizon Messages terms of service.. To learn more about HIPAA, go to: http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html. 7. Service Limitations. The Service is not compatible with fax machines, credit card machines or certain security systems. Your Verizon Wireless representative can suggest other possible solutions for some of these functions. Please check with your provider to confirm the compatibility requirements of your security system. 8. Important Service Disclosures. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SERVICE IS IMPLEMENTED WITHOUT SPECIFIC CONTROLS THAT MAY GENERALLY BE REQUIRED OR CUSTOMARY FOR CUSTOMERS IN ANY PARTICULAR INDUSTRY AND ARE NOT DESIGNED TO SATISFY ANY SPECIFIC LEGAL OBLIGATIONS. CUSTOMER IS SOLELY RESPONSIBLE FOR DETERMINING THAT THE SERVICE SATISFIES ANY LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS CUSTOMER MAY HAVE. CUSTOMER AGREES TO USE THE SERVICES IN ACCORDANCE WITH ALL APPLICABLE LAWS AND NOT TO USE THE SERVICES IN ANY MANNER THAT MAY IMPOSE LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS ON VERIZON WIRELESS, OTHER THAN THOSE WITH WHICH WE HAVE EXPRESSLY AGREED TO COMPLY IN THIS ADDENDUM. CUSTOMER IS ON NOTICE THAT ANY TEXT MESSAGES DELIVERED TO A DEVICE USING THE SERVICE WILL REMAIN ON THAT DEVICE, EVEN AFTER THE MESSAGING FEATURE IS REMOVED OR END USER IS DEREGISTERED AND NO LONGER HAS ACCESS TO THE SERVICE. END USERS CONTROL THE DELETION OF MESSAGES RECEIVED ON THEIR DEVICES. 9. Software. In connection with the Service, Verizon Wireless will provide software that is owned by us, our affiliates or third-party licensors ("Software"). Verizon Wireless may update the Software from time to time and Customer and/or end user failure to install any update may affect Customer’s Service and/or use of the Software. Customer may use the Software only as part of, or for use with, the Service as authorized in this Addendum. Verizon Wireless grants Customer a limited, non-exclusive, non-transferable license to use the Service and the Software solely as authorized in this Addendum. All rights regarding use of the Service and Software not expressly granted in this Addendum are reserved by Verizon Wireless and/or any third-party licensors. The Software contains some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code; which are available for review in the One Talk attachments. Software was developed solely at private expense, and Customer has no other rights in software than those set forth herein. As such, customer may not adapt, alter, modify, reverse engineer, de-compile, disassemble, translate, attempt to derive source code from or create derivative works of the Service or Software, or otherwise tamper with or modify any security features or other Service components for any reason (or allow or help anyone else to do so). Customer also agrees to follow all rules and policies applicable to the Service, including the installation of required or automated updates, modifications and/or reinstallations of Software and obtaining available patches to address security, interoperability and/or performance issues. 10. Disclaimer of Warranty. THE SERVICE AND SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VERIZON WIRELESS, OUR AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, CONTRACTORS, AND AGENTS (TOGETHER, THE "VERIZON PARTIES"), INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON- INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE VERIZON PARTIES AND ANY THIRD PARTY MOBILE APPLICATION STORE DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 83 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. OPERATORS FROM WHICH YOU DOWNLOAD THE ONE TALK MOBILE APP WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR DAMAGES OF ANY KIND OR ANY SECURITY ISSUES THAT MAY RESULT FROM YOUR USE OF THE SERVICE. NO ADVICE OR INFORMATION GIVEN BY THE VERIZON PARTIES SHALL CREATE ANY WARRANTY HEREUNDER. Networkfleet Terms and Conditions 1. DEFINITIONS. In these Terms and Conditions, the following terms, when capitalized, shall have the meaning set forth below: “Customer Website Pages” means the web pages on the Networkfleet Website designated by Networkfleet for use by Customer. "Devices" means the Networkfleet wireless device(s) identified on an accepted order. "Networkfleet Services" means the services ordered hereunder including, but not limited to: (a) collection of diagnostic and/or location information from a Vehicle; (b) any proprietary data feed or elements thereof or any APIs provided by Networkfleet; (c) analysis, delivery and posting of Vehicle information to the Networkfleet Website; (d) notification to Customer and/or a designated third party by e-mail of certain events or Vehicle information; (e) Customer access and usage of Customer Website Pages; and (f) Device installation services. "Networkfleet Website" means the Networkfleet website currently located at www.networkfleet.com. “Network Fleet” is a wholely owned subsidiary of Verizon Communications, Inc, and an affiliate of Cellco Partnership, d/b/a Verizon Wireless which is the “Contractor” under the Verizon Wireless State of Florida Contract DMS-10/11-008C "Service Partners" means the entities that Verizon Wireless works with, from time to time, to provide the Networkfleet Services, including, but not limited to, installers, website operators, mapping data providers and licensors. "Vehicle" means any vehicle equipment equipped with a Device and owned or under the control of Customer. 2. NETWORKFLEET LICENSE. During the time that Customer is entitled to receive Networkfleet Services hereunder, the Customer shall have a non exclusive, non transferable license to (i) use the Networkfleet Services in the United States and such other countries as may be approved by Verizon Wireless in writing, (ii) access and use the Customer Website Pages, and (iii) use the firmware and software included in the Devices, solely for use in connection with the Networkfleet Services, and as provided in these Terms and Conditions. Redistribution or resale of this information by the Customer is prohibited without prior written consent. 3. INSTALLATION SERVICES. If Verizon Wireless accepts an order for Device installation services, such services may be performed by Service Partners who will install the Device at a mutually agreed location, in accordance with Networkfleet’s Installation Policy, located at in the Networkfleet attachements., as it may be amended from time to time, which is available at the Networkfleet Website. Customer acknowledges and agrees that installation of the Device may involve drilling holes, rewiring and other similar alterations to the Vehicle and that Verizon Wireless is not obligated to restore the Vehicle after removal of the Device. 4. CUSTOMER OBLIGATIONS. Customer shall limit its use of the Devices, Networkfleet Services, Networkfleet Website, and Customer Website Pages to their intended purposes and shall comply, and cause its employees and agents to comply with all applicable laws and regulations and with Networkfleet's Website Acceptable Use Policy, Privacy Policy and all other policies that Networkfleet may establish from time to time, which are, or will be available, on the Networkfleet Website. Customer shall inform its drivers of Vehicles that such Vehicle has been enabled for Networkfleet Services and that the Networkfleet Services include the collection of data points associated with the Vehicle’s location and manner of operation. 5. LIMITED WARRANTY. (a) Verizon Wireless warrants to Customer that a Device purchased hereunder (other than an Asset Tracker device) will be free from defects in material and workmanship that prevent the Device from functioning in accordance with its specifications for a period of three (3) years following the initial activation of a Device. The period may be extended though the same period of time as the Customer has continuously paid for Networkfleet Services for the Device; (b) Verizon Wireless warrants to Customer that an Asset Tracker device which has been purchased new from Networkfleet by Customer, will be free from defects in material and workmanship that prevent it from functioning in accordance with its specifications for a period of three (3) years from initial activation, excluding the battery. (c) Verizon Wireless warrants to Customer that all accessories that are purchased new from Networkfleet by Customer will be free from defects in material and workmanship that prevent them from functioning in accordance with their specifications for a period of one (1) year from the date of shipment, (d) Verizon Wireless warrants to Customer that installation services will be free from defects in workmanship for a period of one (1) year from completion of any such installation services (unless Customer has purchased an extended installation warranty). Verizon Wireless warrants that extended warranty DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 84 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. installation services will be free from defects in workmanship for a period of one (1) year following completion of such services. The period may be extended through the same period of time as the Customer has continuously paid for such extended warranty installation service. (e) Warranty claims must be made by notifying Verizon Wireless in writing promptly after Customer learns of the facts supporting a warranty claim, as specified in Networkfleet’s current applicable warranty policy as attached hereto. Verizon Wireless will, at its discretion, either repair or replace any non-complying Device with a Device of equivalent functionality, and if applicable, remedy any defects in installation of the Device. (f) THE REMEDIES IN THIS SECTION ARE THE SOLE OBLIGATIONS AND REMEDY FOR BREACH OF ANY WARRANTY. 6. EXCLUSIONS. The Limited does not cover repair, replacement or correction of any defect, damage or malfunctions caused by: (i) failure to properly install the Devices as described in the Networkfleet installation guides (if installation is not performed by Networkfleet); (ii) accident, negligence, theft, vandalism, operator error, misuse or acts of Nature; (iii) failure of the facilities Customer uses to access the Networkfleet Website or to conform to Networkfleet specifications; (iv) modifications, attachments, repairs or unauthorized parts replacements performed by Customer or any third party not authorized by Networkfleet; or (v) use by Customer of hardware or software not provided or approved by Networkfleet. Customer will be responsible for the cost of Support Services provided by Networkfleet caused by any of the foregoing. 7. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 5, VERIZON WIRELESS MAKES NO WARRANTY OR GUARANTEE OF ANY KIND WITH RESPECT TO THE DEVICES AND THE NETWORKFLEET SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VERIZON WIRELESS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. VERIZON WIRELESS DOES NOT WARRANT THAT THE RECEIPT OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM THE DEVICES WILL BE AVAILABLE AT ALL TIMES, AT ALL GEOGRAPHIC LOCATIONS, UNINTERRUPTED OR ERROR-FREE, OR THAT THE TRANSMISSION OF DATA, MAPPING INFORMATION, AND OTHER CONTENT FROM NETWORKFLEET TO CUSTOMER OR TO THE CUSTOMER WEBSITE PAGES WILL ALWAYS BE ACCURATE, TIMELY OR COMPLETE. 8. LIMITATION OF LIABILITY. (a) NEITHER PARTY WILL BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF THAT PARTY IS INFORMED THAT THOSE DAMAGES MAY OCCUR. VERIZON WIRELESS’ CUMULATIVE LIABILITY UNDER ANY LEGAL THEORY SHALL NOT EXCEED THE AMOUNT PAID TO VERIZON WIRELESS. (b) WITHOUT LIMITING THE FOREGOING, VERIZON WIRELESS AND THE SERVICE PARTNERS ARE NOT RESPONSIBLE FOR LIABILITIES OF ANY KIND RESULTING FROM DELAYS IN DELIVERY, INSTALLATION OR PROVIDING NETWORKFLEET SERVICES OR OTHER SERVICES, REGARDLESS OF THE CAUSE OF THE DELAY. CUSTOMER UNDERSTANDS AND AGREES THAT VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM AN ALLEGED OR ACTUAL LACK OF SECURITY RELATING TO CUSTOMER'S USE OF THE NETWORKFLEET SERVICES. (c) CUSTOMER UNDERSTANDS AND AGREES THAT: (i) THE DEVICE IS A WIRELESS DEVICE AND THAT WIRELESS COMMUNICATIONS NETWORKS ARE USED TO CONNECT THE DEVICES WITH NETWORKFLEETS DATA CENTER AND BY USING GPS (GLOBAL POSITIONING SYSTEM) TO DETERMINE A VEHICLE’S LOCATION; (ii) THE NETWORKFLEET SERVICES WILL NOT OPERATE UNLESS A VEHICLE IS IN AN AREA THAT HAS ADEQUATE WIRELESS COMMUNICATIONS COVERAGE AND, EVEN IF A VEHICLE IS IN SUCH AREA, THE NETWORKFLEET SERVICE IS SUBJECT TO WIRELESS SERVICE NETWORK AND TRANSMISSION LIMITATIONS AND MAY BE ADVERSELY AFFECTED BY TERRAIN, SIGNAL STRENGTH, WEATHER AND ATMOSPHERIC CONDITIONS, OR OTHER THINGS THAT VERIZON WIRELESS DO NOT CONTROL; AND (iii) INFORMATION ABOUT A VEHICLE’S LOCATION WILL NOT BE AVAILABLE UNLESS THE DEVICE IN THE VEHICLE IS ABLE TO RECEIVE GPS SIGNALS. 9. PROPRIETARY RIGHTS. Customer acknowledges and agrees that the Devices, the Networkfleet Service and the Networkfleet Website may include patent, copyright, trademark, service mark, trade secrets, or other intellectual property rights (collectively “Proprietary Rights”) of Networkfleet, its affiliates or the Service Partners (including, with respect to the Networkfleet Website, materials that may be proprietary to Service Partners and suppliers, and that Networkfleet, its affiliates, including Verizon Wireless and/or the Service Partners retain title to and ownership of those Proprietary Rights and any and all improvements, modifications, fixes or enhancements made by or for Networkfleet, its affiliates and/or the Service Partners to the Devices, the Networkfleet Service or the Networkfleet Website and grant such Customers a limited license for purposes of utilizing the services for the purposed outlined in this agreement. Customer will not copy, modify, reverse-engineer, disassemble or decompile any software or firmware included in any Device or the Networkfleet Website or otherwise provided to Customer by or on behalf of Networkfleet, and will not disclose such software or provide access to the Devices, such software or any Networkfleet Services to any third party for such a purpose. Customer agrees that with respect to the Networkfleet Services, it shall not, nor shall it permit any third party to (a) assign, transfer, lease, rent, sell, distribute or import such Networkfleet Services to any third party; (b) except with the express written consent of Verizon Wireless, combine, embed or incorporate the Networkfleet Services into any other product or service other than any Customer-owned or developed interface for purposes of receiving the data feed delivered from the Networkfleet Devices; (c) reverse engineer, translate, convert, decompile the Networkfleet Services; (d) remove or alter any proprietary notices in the Networkfleet Services;(e) use the Networkfleet Services in connection with the transmission, sale, license, or delivery of any infringing, defamatory, offensive, or illegal products, services, or materials; (f) use the Networkfleet Services in any manner that threatens the integrity, performance, or availability of the Networkfleet Service; or (g) use the Networkfleet Service in any manner that violates local, state or federal laws, regulations or orders. The Networkfleet Website includes aerial, satellite imagery from Digital Globe, one of the Service Partners, as a mapping option. If Customer uses such mapping option, Customer agrees to comply with the terms of use contained in Digital Globe’s End User License Agreement reference Networkfleet MAXAR DigitalGlobe attached hereto. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 85 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 10. MODIFICATIONS; WEBSITE MAINTENANCE. Networkfleet may alter or modify all or part of the Devices, the Networkfleet Services or the Networkfleet Website from time to time; provided such changes do not materially adversely affect Customer's use of the Networkfleet Services or Networkfleet Website. Subject to the foregoing, such changes may include, without limitation, the addition or withdrawal of features, information, products, services, software or changes in instructions. Networkfleet reserves the right to perform scheduled maintenance for the Networkfleet Services and Networkfleet Website from time to time. This may include application and database maintenance as well as general website maintenance and may or may not involve Networkfleet Website and Networkfleet Services unavailability. 11. DATA. Customer represents and warrants that it has all rights and authority with respect to the data Verizon Wireless, Networkfleet, and the Service Partners acquire and transmit through Customer's use of the Devices, the Networkfleet Services and the Networkfleet Website ("Business Data") and grant the rights and approvals set forth in this Agreement and further grants to Verizon Wireless, Networkfleet, its affiliates and the Service Partners the nonexclusive, license and right to collect, access and use Business Data, and to access, copy and use the Business Data in the course of performing the Networkfleet Services and to analyze, measure and optimize the performance of the Devices and the Networkfleet Services and to develop new offerings for Customer and others and for other purposes of Networkfleet and its affiliates, including the development of data products for sale, licensing and distribution to third parties during the term of its contract with the Customer; provided, however, that except as may be required under law or court order, Networkfleet will not disclose or distribute Business Data to a third party in a form that permits identification of Customer. 12. EXPORT CONTROL. Customer understands and agrees that: (i) the software used in connection with the Service is controlled by US export control laws; (ii) further transfer or export of the software may be subject to US export control laws or similar laws of other countries; (iii) Customer will abide by such laws; and (iv) Customer will not re-export or divert the software to a country or activity in contravention of U.S. law. Customer represents and warrant that: (i) Customer is not now located in, does not maintain an office or residence in, is not a citizen of, nor does Customer intend to travel to (without agreeing to follow any specific federal regulatory parameters on such travel), any of the following countries: Cuba, Iran, North Korea, Sudan, Syria, or other locations where the United States or other governments may have restrictions; and (ii) Customer is not, nor does Customer anticipate being, listed on any U.S. Government, United Nations or other country’s prohibited parties list (including, but not limited to the U.S. Department of Commerce Denied Persons List or Entity List and the U.S. Treasury Department's Specially Designated Nationals, Terrorists or Narcotics Traffickers List). 13. OWNERSHIP AND ACCEPTANCE. Title transfer and acceptance of products and services occur upon shipment or provision of service. 14. GENERAL. (a) No amendment, change, modification or waiver to any provision of any accepted order or these Terms and Conditions will be binding unless signed by an authorized representative of each party. (b) The parties' respective rights and obligations under Sections 7. DISCLAIMER OF WARRANTIES, 9. PROPRIETARY RIGHTS, and 11. DATA survive termination of an order. This Call Filter Service Attachment (“Call Filter Attachment”) to the Agreement between Customer and Verizon Wireless sets forth the terms and conditions specific to the Call Filter Service (described below) to be provided by Verizon Wireless to Customer hereunder. If there are any inconsistencies between this Call Filter Attachment and the Agreement, this Call Filter Attachment shall control with respect to the Call Filter Service functionality or operation. Any capitalized but undefined terms used in this Call Filter Attachment shall have the meanings given such terms in the Agreement. 1. Call Filter Service Overview. Verizon Wireless’s Call Filter Service allows Customer to take manage its calls (the “Service”). 2. Call Filter and Call Filter Plus Service Description. Call Filter is available to Customer for no additional monthly charges, and provides spam protection (spam alerts, blocking and reporting). Call Filter Plus provides added protection with caller ID and other premium features for a monthly charge, which are set forth in the Call Filter Plus Service Fees exhibit attached hereto. Call Filter utilizes network-based functionality to provide spam alerts and caller ID information on Customer’s devices, and will not require the Call Filter application for these features. Spam blocking and other enhanced spam protection tools require the Call Filter application and a compatible device. Availability of certain features will vary depending on the device. . Basic phones will receive network-based spam protection. Call Filter requires Verizon Wireless's 4G LTE network; limited features of the Service may be available if Customer is roaming on a VoLTE network outside of Verizon Wireless’s 4G coverage area. 3. Call Filter Limitations. Call Filter is not available for incoming calls from restricted or unlisted numbers. Call Filter does not detect spam calls from international numbers, but Customer may choose to block calls from international numbers. Call Filter Call Filter Service Attachment to Verizon Wireless Agreement: Government Terms of Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 86 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. utilizes analytics and databases that are continually evolving, including spam reporting by customers. Call Filter may not work with some of our other services like NumberShare or eSIM lines. 4. Spam Protection and the Call Filter Application. Call Filter will alert Customer when Customer receives potential spam calls and allows Customer to turn on the spam filter to automatically block (send directly to voicemail) spam calls based on Customer’s preferred risk level (as determined by Customer in the Call Filter application). If Customer enrolls in Call Filter through the Call Filter application, Verizon will automatically turn on Customer’s spam filter to block all high-risk spam calls, but Customer can always turn off or adjust the blocking within the Call Filter application. Call Filter Plus, provides additional protection with caller ID for unknown numbers, access to a risk assessment meter for each spam call, reverse spam number lookup, and additional categories of spam alerts including "Robo Caller" or "Potential Fraud." With Call Filter Plus, depending upon Customer’s device, Customer may also be able to view a list of callers that have been identified as spam or blocked, and block and un-block specific numbers. Call Filter's spam detection and block management may inadvertently mislabel or block legitimate callers including those to whom Customer may have given consent to communicate with via Customer mobile number. Customer should check Customer voicemail to determine if the caller is legitimate (if they left a voice message and if Customer have voicemail enabled). Verizon Wireless does not guarantee that all calls that are spam will be detected. Customer’s spam settings such as spam filters and personal block and spam lists will be permanently deleted once Customer changes devices, uninstalls the Call Filter application, unsubscribes or downgrades the Service, or in the case of Android users, disables the Call Filter application or clear application cache or data. 5. Caller ID. Caller ID, available with Call Filter Plus, displays the name, phone number, city and state of a caller's phone number, if these details are available and supported by Customer’s device. Some devices may only display the caller's name as the Call Filter may not be available on all devices. Some devices also allow identification of text messages when using an eligible messaging application. Android users may also see the caller's uploaded photo if available. 6. The caller's identity may not show if they are labelled as Robo Caller, Potential Spam or Potential Fraud on certain operating systems. Customer’s saved contact names will show instead of the caller identification (so if a call would normally show as a Robo Caller with the Service, but is in Customer’s list of contacts, that contact name will show instead). If Customer uploads a photo, Customer’s photo will be seen by other Verizon Wireless customers that use the Service but will not override a Customer's contact photo (uploading is not available for all devices). 7. Data Charges. Subject to the Agreement, data charges may apply for download of the application and use of the Service. Call Filter does not operate on Wi-Fi, so data charges may apply when using the Service even if Customer device is also connected to Wi-Fi. If Customer’s device is eligible for the uploading or receiving of a picture, data charges apply to such uploading and also for receiving pictures. Such data charges will be billed to Customer’s Verizon Wireless account according to Customer’s data plan. The Service will automatically renew every month unless canceled. For Call Filter Plus, Customer will be billed a Monthly Access Fee as specified in the Call Filter Plus Service Fees exhibit. 8. Privacy. Verizon Wireless may use information about Customer’s activity in the Service, subject to our Privacy Policy, please refer to the attached Verizon Full Privacy Policy. . In order to provide the Service to Customer, Verizon Wireless will access the following information: MTN, contacts, call log, and messages (Android devices only). Verizon Wireless does not share information for any other purposes other than to render the Service. While a Customer end user can review or turn off these permissions at any time in the device settings, without access to that information, the Service will not be provided to that device. 9. Licenses and Restrictions. Call Filter is the property of Verizon Wireless or its licensors. Call Filter software and any application installed on Customer devices are licensed and not sold to Customer. Verizon Wireless and its licensors grants to Customer a limited, non-exclusive, revocable, non-transferable, personal, non-commercial license to use the Service for its intended use, in the United States. 10. Restrictions on Use. Customer will not, or permit anyone else to, sell, resell, distribute, sublicense, loan, lease, otherwise transfer, alter, modify, merge, adapt, copy, delete, record, translate, publish, upload, transmit, export, create derivative works of, make any commercial use of, reverse engineer, decompile, attempt to derive the source code, or disassemble the Service of any software that forms part of the Service. Customer may not use the Service or any part of it for any improper use (including infringement of copyright or other intellectual property rights) and must follow all laws. Customer will not alter, disable, or circumvent any features embedded in the software. All rights not expressly granted to Customer herein are reserved. Verizon Wireless may revoke this license at any time without notice. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 87 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 11. Branding. All trademarks, service marks, trade names, logos, domain names, and any other features of Verizon Wireless's brand are the sole property of Verizon Wireless and Verizon Wireless does not grant any rights to such branding to Customer for any use at all. Customer may not remove or alter any copyright, trademark, or other intellectual property notices of the Service. 12. User Content. For certain eligible devices, the Service allows Customer to upload a photo to display. Customer may choose to attach a photo from Customer own photo gallery, a new photo that Customer take, or a photo available for use from an Internet search that Customer conducts. Customer is responsible for any content that Customer uploads to the Service. Verizon Wireless does not monitor or control the content Customer chooses to send via the Service and, Verizon Wireless disclaims all responsibility for such content. Photos that Customer did not take may be subject to copyright protection which limits or prohibits their copying, transmission and/or use. Customer agrees that Customer will not attach copyrighted content in a way that infringes any copyright, and that Customer is wholly responsible for any copyright infringement resulting from Customer’s conduct. If Customer is unsure about whether Customer’s conduct is lawful, Customer should not attach the content. 13. Digital Millennium Copyright Act Notice. If Customer believe that Customer content has been improperly used in the Service in a way that constitutes copyright infringement please contact Verizon at the address below. Pursuant to Title II of the DMCA, all claims alleging copyright infringement for material that is believed to be residing on Verizon's system or network should be promptly sent in the form of written notice to Verizon's Designated Agent. The Designated Agent for DMCA Notice is: Verizon Copyright Department 1320 North Courthouse Road, Floor 9 Arlington, Virginia 22201, U.S.A. Fax 703.351.3669 Email DMCA@verizon.com NOTE: No other notices or communications should be sent to the Designated Agent, who is appointed solely for the purpose of receiving notices of claims alleging copyright infringement under the DMCA. Specific requirements for proper notification of claimed infringement are set forth in the DMCA (see 17 U.S.C. § 512(c)(3)). Valid notification must be a written communication that includes all of the following elements: 1. Signature of copyright owner or person authorized to act on behalf of the owner; 2. Identification of copyrighted work claimed to be infringed; 3. Identification of the material claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit the service provider to locate the material; 4. Information reasonably sufficient to permit the service provider to contact the complaining party (address, phone number and, if available, email address); 5. A statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent, or the law; and 6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly being infringed. It is the policy of Verizon that upon receipt of a valid DMCA notice Verizon will remove or disable access to allegedly infringing material. There are substantial penalties for false claims (see 17 U.S.C. § 512(f)). 14. Open Source and Third Party Licenses. Customer’s use of the Service is subject to open source licenses that form part of the Service. Certain software or technical information is licensed from third parties, and may be covered by one or more U.S. Patents, pending U.S. patent applications, and pending counterpart European and international patents. The open source licenses that form part of the Service. Please refer to the Call Filter open source licenses attached hereto. : • [This link is broken. Our technical team reached out to the vendor and that vendor is working on the links, but it has not yet been resolved. • • This link is broken. Our technical team reached out to the vendor and that vendor is working on the links, but it has not yet been resolved. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 88 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 15. Termination. Subject to the dispute resolution provision in the Agreement, Verizon may limit, suspend, terminate or discontinue the Service, or certain features or functions of the Service, at any time without notice, including if Customer breaches this Call Filter Attachment. Customer may terminate Customer’s use of the Service at any time by unsubscribing to the Service. 16. DISCLAIMER OF WARRANTIES. THE SERVICE AND ANY INCLUDED APPLICATION IS PROVIDED BY VERIZON OR ITS LICENSORS 'AS IS', WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OR CONDITIONS OF ANY KIND, INCLUDING FOR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. CUSTOMER USES THE SERVICE AT ITS OWN RISK. VERIZON WIRELESS AND ITS LICENSORS, AND VENDORS MAKE NO WARRANTY, EITHER EXPRESS OR IMPLIED, AS TO THE ACCURACY, AVAILABILITY, COMPLETENESS, USEFULLNESS, SECURITY, RELIABILITY, INTEROPERABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPED, VIRUS FREE, OR COMPATIBLE WITH YOUR DEVICE OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS AT ALL OR AS TO THE IDENTIFICATION, LABELING, SPAM OR BLOCK MANAGEMENT, OR BLOCKING OF CALLS. VERIZON WIRELESS AND ITS LICENSORS, AND VENDORS DO NOT PROVIDE ANY WARRANTY (EXPRESS OR IMPLIED) OR GUARANTEE THAT ALL SPAM, ROBOCALLER AND FRAUDLENT CALLERS WILL BE IDENTIFIED, LABELED CORRECTLY OR BLOCKED. THE SERVICE COULD CAUSE DAMAGE TO CUSTOMER, ITS DATA, DEVICES, SOFTWARE OR HARDWARE. 17. LIMITATIONS OF LIABILITY. TO THE MAXIMUM EXTENT ALLOWED BY LAW, THE LIABILITY OF VERIZON WIRELESS OR ITS LICENSORS, AND VENDORS FOR MONETARY DAMAGES FOR ANY CLAIMS, THAT CUSTOMER MAY HAVE UNDER THESE TERMS ARE LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD, AND THE MAXIMUM IN DAMAGES RECOVERABLE SHALL BE TEN ($10) U.S. DOLLARS. UNDER NO CIRCUMSTANCES ARE VERIZON WIRELESS, ITS LICENSORS, AND VENDORS LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST DATA, REPUTATION, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES ON ANY THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THE INABILITY TO USE THE SERVICE IN ANY WAY WHETHER FORESEEABLE OR NOT OR WHETHER ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY DAMAGES, COSTS OR PENALTIES (DIRECT OR INDIRECT) AS A RESULT OF MIS-IDENTIFICATION, MIS-MANAGEMENT OR BLOCKING OF A CALLER OR FAILURE TO PROPERLY IDENTIFY, MANAGE OR BLOCK A CALLER. 18. [Reserved] 19. Export Control. Use of the Service may be subject to the export and import laws of the Unites States and other countries. Customer agrees to comply with all applicable export and import laws and regulations. By using the Service and/or by downloading the applicable Application, Customer agrees that Customer are not located in, under the control of, or a resident or national of any country, or person, on the United States Treasure Department's list of Specially Designated Nationals or the United States Commerce Department Table of Deny Orders. Customer also agrees that Customer are not located in a country that is subject to the U.S. government embargo, or that is designated by the U.S. as a terrorist supporting country and Customer are not listed on any U.S. government list of prohibited or restricted parties. Customer agrees also not to attempt to export or import any encrypted information, materials, hardware or software. 20. Safety. Customer must not endanger either Customer or others by using the Service while driving or engaging in any other activity that requires Customer’s full attention. Verizon Push to Talk Responder (PTT Responder) Terms and Conditions This Agreement is between you, as our Customer or End User, and Verizon Wireless (“VZW”) and it sets forth the terms and conditions under which you agree to use and we agree to provide PTT Responder, a mission-critical push to talk solution (also known as the “Service”). By using or accessing PTT Responder, you accept these Terms & Conditions. VZW may change these terms and conditions from time to time as permitted by applicable law. By continuing to use the Service after VZW has notified you of changes, you are accepting those changes. 1. Customer Agreement. For business customers, PTT Responder is subject to your company’s major account agreement with VZW. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 89 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 2. How the Service Works. You can access PTT Responder in the following ways: (i) through a mobile application (the "Mobile App"), or (ii) by downloading computer software from the VZW website (the "Computer Client"). Not all PTT Responder service features are available through all access methods. 3. Charges. Your download of PTT Responder will be billed according to the applicable data plan. Your use of PTT Responder will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan, please see the Public Safety Services document attached 4. Privacy. VZW may use information about your activity in PTT Responder, subject to our Privacy Policy and applicable law attached hereto. . 5. Licenses. Mobile App, Computer Client, or any other executable associated with your access or use of PTT Responder is referred as “PTT Responder Software”. You have a limited, non-exclusive, non-transferable license to use PTT Responder in the U.S. and the object code version of PTT Responder Software solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors or suppliers and, for the sake of clarity, is not for resale and is not sublicensable. The PTT Responder Software contains some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code, and information about these items is available in the attached Open Source document. . Nothing in this Agreement will be construed to limit any rights granted under such open source licenses. 6. Maps. If you are using PTT Responder Dispatcher Request Location from Client and PTT Responder Dispatch with MAP Integration as standalone products (not in conjunction with Push to Talk Plus), such use will require use of OpenStreetMap (© OpenStreetMap contributors). Use of OpenStreetMap within PTT Responder is subject to the Open Data Commons Open Database License (ODbL) licensed by the OpenStreetMap Foundation (OSMF). Please refer to the attached Open Street map document. . The ODbL may be updated from time to time and are incorporated into these Terms and Conditions by reference, as if set forth fully herein. If you do not accept the ODbL including all limitations and restrictions therein as may be updated by OpenStreetMap from time to time, you may not use PTT Responder. Your use of the OpenStreetMap service within PTT Responder will constitute your acceptance of the ODbL. If there is a conflict between these Terms and that license, the ODbL license terms will control. 7. Consent to Share Location Information. PTT Responder Dispatcher Request Location from Client and PTT Responder Dispatch with MAP require sharing of your “Location Information” (data that can be used to describe, determine or identify the location of the mobile device you use while accessing PTT Responder). With your consent, your Location Information will be shared with your employer, for business purposes only. 8. Additional Terms for Device Call Logging and Recording. For PTT Responder, the Device Call Logging and Recording feature within PTT Responder permits your employer to log and record your calls while you are using a mobile device with PTT Responder. By using PTT Responder, you consent to calls on your mobile device being logged and recorded by your employer, and you consent to any person authorized by your employer listening to your conversation(s) for training and other legitimate business purposes. Employers shall restrict access to the Device Call Logging and Recording feature of PTT Responder to only authorized employees, who shall only use the feature during business hours for training and other legitimate business purposes. 9. Restrictions on Use. You may not, or allow others to (i) transfer, assign or sublicense its license rights to any other person or entity or use the PTT Responder Software on any equipment other than the equipment on which it was originally installed, and You acknowledges that any attempted transfer, assignment, sublicense or use shall be void; (ii) make error corrections to or otherwise modify or adapt the PTT Responder Software, create derivative works based upon the PTT Responder Software, or permit third parties to do the same; (iii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the PTT Responder Software to human-readable form or attempt to reconstruct or discover the source code, underlying ideas or algorithms of any components of the PTT Responder Software, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction; (iv) use or permit the PTT Responder Software to be used to perform services for third parties, whether on a service bureau or time-sharing basis or otherwise, without the express written authorization of Verizon; (v) remove or obscure any proprietary notices from the PTT Responder Software, documentation or other materials furnished or made available hereunder; (vi) disclose, provide, or otherwise make available trade secrets contained within the PTT Responder Software and documentation in any form to any third party without the prior written DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 90 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. consent of Verizon; (vii) enable any PTT Responder Software features or capacity (e.g., additional storage hours, agents, ports or mailboxes) which is licensed as separate products without Verizon’s prior written consent; and/or (viii) permit or encourage any third party to do any of the foregoing. Customer shall implement reasonable security measures to protect such trade secrets. 10. Termination. VZW may terminate or discontinue PTT Responder at any time without notice, including if you breach these Terms and Conditions, subject to the applicable contracts disputes act if you are a government entity. 11. Disclaimer of Warranty; Limitation on Liability. PTT RESPONDER AND ANY INCLUDED SOFTWARE IS PROVIDED ‘AS IS’, WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS OR SUPPLIERS. VZW’S LIABILITY SHALL BE LIMITED AS SET FORTH IN THE CUSTOMER AGREEMENT (AND THE LIABILITY OF EACH VZW LICENSOR AND SUPPLIER SHALL BE LIMITED TO THE SAME EXTENT). 12. Export Control. You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not export, or allow the export or re-export of PTT Responder in violation of any such restrictions, laws or regulations. By downloading or using PTT Responder, you agree to the foregoing and you represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country or on any restricted parties list. 13. Safety. Please do not endanger yourself and others by using PTT Responder while driving or engaging in any other activity that requires your full attention. Verizon Local Network Command Terms and Conditions 1. GENERAL 1.1 Service Definition 1.2 Service Availability 2. SUPPLEMENTAL TERMS 2.1 Customer Agreement 2.2 Privacy 2.3 Licenses 2.4 Consent to Share Location Information 2.5 Disclaimer of Warranty; Limitation of Liability 3. CUSTOMER RESPONSIBILITIES 3.1 Restrictions on Use 4. FINANCIAL TERMS 4.1 Responsibility for Charges 1. GENERAL 1.1 Service Definition. Local Network Command is a local control solution allowing for temporary uplift of mobile devices to enhanced network performance (also known as the “Service”). 1.2 Service Availability. You can access the Service through a web-based tool hosted at the VZW MyBiz portal. The account single point of contact (SPOC) must preselect the users for uplift through the Service. The account SPOC can preselect users individually or as part of a group. The account SPOC must also create and designate specific users as Incident Commanders. Incident Commanders will have the ability to create incidents using the Service and uplift preselected users during an incident. 2. SUPPLEMENTAL TERMS DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 91 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 2.1 Customer Agreement. For enterprise customers, the Service is subject to your organization’s major account agreement with VZW. 2.2 Privacy. VZW may use information about your activity in using the Service, subject to our Privacy Policy and applicable law, which are attached hereto 2.3 Licenses. You have a limited, non-exclusive, non-transferable license to use the Service solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors or suppliers. For Location Information (defined below), the Service requires use of MapQuest. Use of MapQuest within the Service is subject to: • the MapQuest Terms of Service attached hereto • the MapQuest 3rd Party Notices and Licenses MapQuest Attributions attached hereto., • the Mapbox Notices MapQuest Mapbox as attached hereto, and • the MapQuest Privacy Policy MapQuest System1 Privacy Policy as attached hereto The MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices and MapQuest Privacy Policy may be updated from time to time and are incorporated into these Terms and Conditions by reference, as if set forth fully herein. If you do not accept the MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices or MapQuest Privacy Policy, including all limitations and restrictions therein as may be updated by MapQuest from time to time, you may not use the Service. Your use of MapQuest within the Service will constitute your acceptance of the MapQuest Terms of Service, MapQuest 3rd Party Notices and Licenses, Mapbox Notices and MapQuest Privacy Policy 2.4 Consent to Share Location Information. The Service will require sharing of “Location Information” (data that can be used to describe, determine or identify the location of all mobile devices subject to the Service). In using the Service, you represent and warrant that you have obtained all necessary consent(s) from individual users whose mobile devices will be subject to the Service, and that VZW has no responsibility to obtain such consent(s). 2.5 Disclaimer of Warranty; Limitation of Liability. THE SERVICE IS PROVIDED ‘AS IS’, WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS OR SUPPLIERS. VZW’S LIABILITY SHALL BE LIMITED AS SET FORTH IN THE CUSTOMER AGREEMENT (AND THE LIABILITY OF EACH VZW LICENSOR AND SUPPLIER SHALL BE LIMITED TO THE SAME EXTENT). 3. CUSTOMER RESPONSIBILITIES 3.1 Restrictions on Use. You may not, or allow others to, adapt, alter, modify, de-compile, reverse engineer, translate, or create derivative works of the Service. The Service is intended for those devices with a clear need for temporary uplift to enhanced network improvement. You agree not to abuse the Service as determined by the sole discretion of Verizon. “Abuse” may include, but not be limited to, the indiscriminate uplift of all devices within a specific geographic area where such action adversely affects the Verizon wireless network. 4. FINANCIAL TERMS 4.1 Responsibility for Charges. Your use of the Service will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan VERIZON DNS SAFEGUARD for PUBLIC SAFETY 1. GENERAL 1.1 Service Definition DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 92 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 1.2 Service Features for DNS Service Plus 1.3 Service Features for DNS Service Advanced 2. SUPPLEMENTAL TERMS 2.1 Service Activation and Implementation 2.2 Services Agreement Flow Down Terms 2.3 Customer Responsibilities 2.4 Warranties 2.5 Use of Data 2.6 Term and Termination 3. FINANCIAL TERMS 3.1 General 4. DEFINITIONS 1. GENERAL 1.1 Service Definition. Verizon DNS Safeguard for Public Safety (DNS Service) is a cloud-based security platform intended to provide a first line of defense against threats on the Internet by detecting and blocking inappropriate and malicious sites and content before the Internet Protocol (IP) connections are established. DNS Service is enhanced with threat intelligence feeds from the Verizon Threat Research Advisory Center which, learning from internet activity patterns, automatically uncovers current and emerging threats to continually keep the network safe. The DNS Service platform operates as a DNS resolver that converts domain names to IP addresses which allows the platform to prevent IP connections to known malicious sites. When a legitimate domain is resolved, the DNS Service returns the actual IP address. The DNS Service consists of two offerings: DNS Service Plus and DNS Service Advanced. 1.2 Service Features for DNS Service Plus. The following service features are included with DNS Service Plus: 1.2.1 DNS Layer of Breach Protection. DNS Service is able to detect and block malicious sites and content before they reach the network as a DNS request is made before IP connections are established. Malware, ransomware, phishing, spyware, botnets, and command & control call-backs are blocked over any port or protocol before such threats can reach users and network. 1.3 Service Features for DNS Service Advanced. The following service features are included with DNS Service Advanced. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 93 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 1.3.1 Premium Threat Feeds. DNS Service Advanced includes the Basic Threat Feeds described in the DNS Service Plus and additional threat feeds from the Verizon Threat Research Advisory Center’s display of threat analytics and intelligence it gathers from third party proprietary and open source data. 2. SUPPLEMENTAL TERMS 2.1 Service Activation and Implementation 2.1.1 Service Activation. The DNS Service will begin Activation Date is 10 Business Days following the Order Confirmation Date. 2.1.2 Offshore Support. Customer agrees that the DNS Service may be provided by, and all related information (including data) accessed and/or stored by, resources located within and outside the United States. Customer consents to such performance of services, including access and storage of data, from outside the United States. 2.2 Services Agreement Flow Down Terms 2.2.1 Acceptance of Terms. From time to time, Verizon may update the functionality, add new features to the DNS Service, and/or change the access configuration for the DNS Services. In such event, these terms shall also apply to any upgrades or updates subsequently provided by Verizon for the DNS Services. 2.2.2 Use of the DNS Services. Customer accepts the non-assignable, non-transferable, non-sublicensable, and non-exclusive right to access and use the DNS Service only as authorized in this Agreement and related documentation for the duration of the Service Commitment and for the number of licenses purchased by and allocated to Customer. 2.3 Customer Responsibilities 2.3.1 Internet Access. Customer must have wireless internet access in place to use DNS Service. Customer must have a subscription to Verizon’s Responder Private Core in place to use DNS Service. 2.3.2 Prohibited Use. Customer will not: (i) use the Services for any unlawful, unauthorized, fraudulent or malicious purpose, (ii) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Services (except to the limited extent applicable laws specifically prohibit such restriction); (iii) bypass any measures Verizon may use to prevent or restrict access to the Services or otherwise interfere with any other party’s use and enjoyment of the Services; or (iv) use Customer’s account or the Services to infringe any intellectual property or other right of any other third party. Verizon may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Subject to Verizon’s Privacy Policy, Verizon reserves the right at all times to disclose any information as Verizon deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Verizon’s sole discretion. 2.4 Warranties 2.4.1 Verizon’s Disclaimer of Warranties. Verizon does not warrant that any network, computer systems, or any portions thereof, are secure. Verizon does not warrant that use of DNS Service will be uninterrupted or error-free or that any defect in DNS Service will be correctable or that incidents will be fully contained. Customer acknowledges that impenetrable security DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 94 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. cannot be attained in real-world environments and that Verizon does not guarantee protection against breaches of security, or the finding or successful prosecution of individuals obtaining unauthorized access. Verizon does not warrant the accuracy of information provided to Customer hereunder. CUSTOMER’S USE OF THE DNS SERVICES IS AT CUSTOMER’S SOLE RISK. ALL DNS SERVICES ARE PROVIDED ON AN AS IS OR AS AVAILABLE BASIS, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW,VERIZON EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND SATISFACTORY QUALITY. VERIZON, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS MAKE NO WARRANTY THAT THE SERVICES ARE ACCURATE, TIMELY, UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE, OR THAT ANY PROBLEMS ENCOUNTERED WILL BE CORRECTED. THE WARRANTIES AND REMEDIES SET FORTH IN THIS SERVICE ATTACHMENT ARE VERIZON’S EXCLUSIVE WARRANTIES AND CUSTOMER’S SOLE REMEDIES FOR BREACH OF WARRANTY, IF ANY, BY VERIZON. 2.4.2 Customer Warranty. Customer represents and warrants that Customer (a) will use the DNS Safeguard services, including all reporting, deliverables, documentation, and other information provided in connection with DNS Service solely for purposes of protecting Customer from abusive, fraudulent, or unlawful use or access to its information, systems and applications including public internet service provided by Verizon and Customer will not market, sell, distribute, lease, license or use any such deliverables, documentation or information for any other purposes; and (b) will comply with all applicable laws and regulations. 2.4.3 Third Party Warranties. For any third party products and/or services incorporated as part of Service, Customer will receive only the warranties offered by such third party to the extent Verizon may pass through such warranties to Customer. 2.5 Use of Data. As part of Customer’s use of the Services, Customer will be providing certain (i) Network Data, (ii) User Data and/or Feedback. Some Network Data is necessary for the essential use and functionality of the Services. Network Data is also used to provide associated services such as technical support and to continually improve the operation, security, efficacy and functionality of the Services. 2.5.1 User Data. Customer grants Verizon a worldwide, royalty-free, sublicensable license to use, modify, reproduce, publicly display, publicly perform, and distribute the User Data only as reasonably required to provide the Service. 2.5.2 Network Data. Customer hereby grants to Verizon a non-exclusive, irrevocable, worldwide, perpetual, royalty-free and fully paid-up license to use (i) the Network Data that is aggregated and de-identified so that it does not identify Customer for the purpose of enhancement of the Services, and (ii) any information that Verizon learns in evaluating Network Data to create the Statistical Data for the purpose of enhancing, developing, and/or promoting the Services. 2.5.3 Feedback. De-identified Feedback may be incorporated into the Services, and Customer hereby grants Verizon a non- exclusive, irrevocable, worldwide, perpetual, royalty-free and fully paid-up license to use de-identified Feedback for any purpose whatsoever, including, without limitation, for purposes of enhancing, developing and/or promoting products and services, including the Services. 2.6 Term and Termination 2.6.1 Service Commitment. The Service Commitment is for the terms specified in the Customer’s purchase order as accepted by Verizon. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 95 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 2.6.2 Service Cancellation. If Customer requests cancellation of Service, or Verizon cancels Service as a result of Customer’s failure to provide the necessary information or reasonable assistance required by Verizon to provision such Service, Customer will pay any set-up fees and other amounts accrued for such Service through the date of such termination, plus an amount equal to any applicable annual third party license fee, which Customer acknowledges are liquidated damages reflecting a reasonable measurable of actual damages and not a penalty. Customer will pay the invoice for such charges in accordance with the terms of the Agreement. 3. FINANCIAL TERMS 3.1 Responsibility for Charges. Your use of the Service will be billed according to the monthly recurring fee that you agreed to pay, and use on certain devices will be billed according to the applicable data plan. For a list of those devices that will be billed according to your data plan. Verizon Wireless Private Network Terms and Conditions 1. Verizon Wireless Private Network Service (“Private Network”): Private Network extends Customer’s IP network to its wireless equipment by segregating the data between such devices and Customer’s servers from the public Internet (the “Internet”). Customer’s use of Private Network is subject to the Private Network Roles and Responsibilities Customer Guidelines, which are available from your Sales representative. 2. Customer Minimum Line Requirement: Customer must maintain a minimum of 100 Machine-to-Machine lines at all times during the term of its Agreement in order to remain eligible for Private Network. If Customer falls below the 100-line minimum, Verizon Wireless reserves the right to discontinue Private Network for non-use. 3. Connection to Verizon Wireless Facility: Customer must establish a direct-connect circuit from its facilities to Verizon Wireless’s facilities by the use of Virtual Private Network, Verizon Private IP, or Fixed End System connections. Customer is solely responsible for making arrangements with a local access provider for installation and ongoing maintenance of such a connection, with sufficient data throughput to meet Customer’s anticipated data needs. Customer is also responsible for all charges incurred directly or through a third party associated with establishing the connection, as well as for accessing Private Network, including Internet access fees, hardware, software, license fees, and telecommunications charges. 4. Customer Provided Equipment (“CPE”): Customer must procure routers and any other CPE that meet Verizon Wireless requirements for Private Network connectivity. Customer is responsible for ensuring any CPE meets its data capacity and throughput needs. 5. IP Addresses: Customer is responsible for procuring private IP addresses, which must be communicated to Verizon Wireless during implementation. Private Network supports static and dynamic addressing for 1X service and/or EVDO service; 4G LTE service; and Internet addressing system Internet Protocol version 4. Direct Internet access requires static IP addressing. 6. Dynamic Mobile Network Routing (“DMNR”): DMNR allows configuration of Private Network for dynamic routing to the subnets it serves (up to eight) to other devices on Customer’s network and as support for mobile or stationary routers. DMNR is based off Mobile IPv4-based Network Mobility protocol and requires the router to be configured to support this capability. Customer is responsible for any charges associated with the customization of its CPE to support DMNR. 7. Service Based Access (“SBA”): SBA is an optional configuration of Private Network that enables customers to access Verizon’s Visual Voice Mail; multimedia messaging services; and 3G location-based services assisted Global Positioning System. Customer is responsible for any charges associated with the customization of its CPE to support SBA. Verizon Wireless Private Network Traffic Management 8. Private Network Traffic Management (PNTM): PNTM allows Customer to configure its Private Network to allow differentiated Quality of Service (QoS) by application over Verizon Wireless’s LTE network using standards-based IP packet marking. Customer can identify applications on its 4G LTE devices to get priority QoS over its Private Network. Verizon Wireless makes no guarantee of PNTM bandwidth allocations, which are subject to the limitations of wireless service availability as detailed in the Agreement. Customer is responsible for any charges associated with the customization of its CPE to support PNTM. a. PNTM for Public Safety: Eligible public safety accounts can take advantage of priority access to a data channel over the Wireless Service for its data traffic during times of heavy network demand. While PNTM for Public Safety enables a dedicated data channel, Verizon Wireless makes no guarantee of Wireless Service availability, which is subject to the limitations of wireless service availability as detailed in the Agreement. PNTM for Public Safety is only available to Customers approved by Verizon Wireless that qualify as Public Safety Entities classified by the following Qualifying Public Safety NAICS codes a) 621910 Ambulance Services; b) 922110 Courts; c) 22120 Police Protection; d) 922130 Legal Counsel and Prosecution; e) 922140 Correctional Institutions; f) DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 96 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. 922150 Parole Offices and Probation Offices; g) Fire Protection; h) 922190 Other Justice, Public Order, and Safety Activities or i) National Security. 9. Customer Private Network Contact: Customer must designate a Private Network representative and provide contact information, including a phone number and email address. The Private Network contact will work with the Verizon Wireless solution engineer through the Private Network implementation and testing processes detailed below. The contact shall be available during business hours and any other time period that Customer utilizes Private Network for the purpose of assisting to resolve service problems and trouble shooting. 10. Private Network Implementation and Testing: Verizon Wireless will implement Customer’s Private Network, which requires Customer to a) provide any information (e.g., account numbers, IP address ranges, router/CPE information) necessary to compete the Private Network Connectivity Form; b) participate in a Private Network turn-up call to ensure that CPE is properly configured to support the Private Network connection; and c) participate in a Solution Validation call to confirm that Private Network is working properly from Verizon Wireless to Customer’s applications. 11. Wireless Devices/Network Access: Customer must use Private Network-compatible end-user Equipment and at Customer’s expense must submit any devices not identified as Private Network compatible to Verizon Wireless, for network testing and Private Network certification. Private Network functionality is available on the Verizon Wireless 3G and 4G data network, subject to the limitations defined in this Addendum. While Private Network functionality may also be available on the networks of Verizon Wireless’s domestic and international roaming partners, Verizon Wireless makes no representation of Private Network availability or reliability on such networks. 12. Permitted Use/Fraud: Customer shall use Private Network only for lawful purposes and shall not send or enable via the Private Network connection, by way of example, any SPAM, viruses, worms, trap doors, back doors or timers, nor shall Customer engage in any mail-bombing or spoofing via Private Network. Customer is responsible for the security of its network and end-user devices and is responsible for any unauthorized access to the Private Network. Verizon Wireless will treat any traffic over the Private Network as authorized by Customer. Verizon Wireless reserves the right but is not obligated to filter fraudulent usage. 13. Maintenance/Service Changes/Termination of Private Network Service: Verizon Wireless may limit access to Private Network in order to perform maintenance to the service and will use reasonable efforts to provide Customer with prior notice of such maintenance. With reasonable advance notice, Verizon Wireless has the right to modify and reconfigure Private Network as it deems necessary to enhance Customer’s experience or to safeguard the Verizon Wireless network. In addition, VERIZON WIRELESS CAN WITHOUT NOTICE LIMIT, SUSPEND OR CANCEL CUSTOMER’S ACCESS TO OR USE OF PRIVATE NETWORK IF CUSTOMER VIOLATES THE RESTRICTIONS OF THIS ADDENDUM OR FOR GOOD CAUSE. Good cause includes (a) breach of the terms of this Addendum or the Agreement; (b) unlawful use of Private Network; (c) using Private Network in a way that adversely affects the Verizon Wireless network or Verizon Wireless’s customers; (d) breach of an obligation of Customer to comply with any applicable federal, state and local government laws, rules and regulations, industry practices, third-party guidelines, or other applicable policies and requirements; (e) the suspension or termination by any governmental body of competent jurisdiction of Customer’s service or the institution of a requirement, ruling or regulation that conflicts with this Addendum; or (f) for operational or governmental reasons. 14. No Warranties: Verizon Wireless makes no warranties, express or implied, with respect to Private Network, which it provides to Customer on an “AS IS” basis “WITH ALL FAULTS” and “AS AVAILABLE.” The accuracy, timeliness, completeness, suitability, or availability of any aspect of Private Network cannot be guaranteed. THE IMPLIED WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR ENTIRETY. The foregoing limitations, exclusions and disclaimers shall apply to the maximum extent permitted by applicable law. Verizon Wireless makes no representation that it supports any service levels with respect to the availability, performance, capacity, uptime or any similar metrics of Private Network. 15. NO RESELLING: Customer cannot resell Private Network /Private Network Traffic Management service(s) or allow third parties to use Private Network/Private Network Traffic Management service(s) or access Private Network/Private Network Traffic Management service(s) without prior written permission from Verizon Wireless. 16. Subject to the Customer’s Government Agreement: The terms of this Addendum supplement the Customer’s Government Agreement. The terms of the Agreement are applicable to Customer’s use of Private Network. If there are any inconsistencies between the terms of this Addendum and the Customer’s Government Agreement, the terms of this Addendum shall control with respect to Private Network. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 97 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Revision History Version Date Description 1.0 2/12/21 Pricing Offer 2.0 5/14/21 Best and Final Offer DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 May 14, 2021 ITN No. DMS-19/20-006 v.2- Page 98 of 98 Verizon Wireless offers this pricing utilizing the terms and conditions of the State of Florida ITN No. DMS-19/20-006 v.2, please contact your local Verizon Government Sales representative for additional information. ©Verizon2021. Employee Discount Supplement It is Verizon’s intent to continue offering its Employee Program consistent with the terms and conditions provided under the current DMS 1011-008C contract, Exhibit 7. Individual-Liable Service Pricing Discount Category % Discount Equipment 0 Services 19 Accessories 25* Activation Fees Waived *Individual-Liable Subscribers are eligible to receive a 25% discount from the non-discounted, retail price of qualifying accessories. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SMARTPHONES TABLETS & INTERNET DEVICES BASIC & ONE TALK DESKPHONES *Click Verizon logo from any page to return to table of contents State of Florida Contract Pricing TABLE OF CONTENTS Click topic below Equipment: PLANS - CODES - USAGE TIERS One Talk Plans PUBLIC SAFETY PLANS ASAVIE LTE Vehicle Internet Netmotion INTERNATIONAL RATES - Travel Pass NUMBER SHARE VERIZON CONNECT MOBILE IRON CANVAS SAMSUNG KNOX MAAS360 Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 CODES DESCRIPTION ACCESS GUIDELINES & OPTIONAL PLAN FEATURES 86680 $.049 Per Minute Nationwide Voice Plan-includes 600 M2M and 600 N&W $0.00 N/A on feature codes 77294, 77295, and 79740, 79407, and 72409. Must use 79789, 79790, 79791, 79780, or 79781. Please see smartphone feature codes below80245 200 Text/Pix/Flix Messages-Optional on price plan 86680 only $0.0094976 (All current PTT Unlimited Push to Talk w/ Unlimited Mobile 2 Mobile .049 per min rate $10.00 PTT Plus- (auto attaches-81814) 93445 Unlimited Nationwide Blackberry/ Smartphone Data / Unlimited Domestic Text.Pix, Flix Messaging, Unlimited Mobile 2 Mobile & Nights/Weekends ($.052 Per Minute Nationwide Voice Plan)/Mobile Hotspot-5GB)$35.99 Mobile Hotspot (5 GB auto attached)- 76404 and 79048Block Mobile Hotspot-78485 Optional-PTT Plus-$5 (80598 for all smartphones, 80590 for Kyocera Brigadier) TXT Block - 73572 86769 Unlimited Nationwide Calling w/ Unlimited Domestic Text/Pix/Flix Messaging; Email and Data, 5GB of data hotspot/Tethering $51.00 4G Smartphone -$0 Hotspot- 76065 (auto attached built into the price plan) Optional-PTT Plus-$5 (80598 for all smartphones, 80590 for Kyocera Brigadier) 86195 Nationwide 250 Anytime Min ($.052 per min overage rate) w/ Unlimited Mobile 2 Mobile, Push 2 Talk, Nights/Weekends $25.75 PTT Plus- (auto attaches-81814) 86196 Nationwide 600 Anytime Min ($.052 per min overage rate) w/ Unlimited Mobile 2 Mobile, Push 2 Talk, Nights/Weekends $36.05 PTT Plus- (auto attaches-81814) 86197 Unlimited Nationwide Calling w/ Unlimited Push 2 Talk $51.50 PTT Plus- (auto attaches-81814) 22901 4G Custom Nationwide Unlimited Mins+Msg Unlimited Data +Email MHS $50.00 TravelPass compatible. 77294 500 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text/Pix/Flix Messaging $15.45 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access79789500 MB Data allowance ($.00849 per MB overage rate)$15.45 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS772951,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $20.60 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access797901000 MB Data allowance ($.00849 per MB overage rate)$20.60 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS797402,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $23.69 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access797912000 MB Data allowance ($.00849 per MB overage rate)$23.69 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS79407Unlimited MBB Data Plan w/ Unlimited Domestic Text Messaging $32.96 Cannot be used with 86680 $.049 plan. Required to be used with a minimum $9.99 access79781Unlimited MBB Data Plan $32.96 Avl on all plans. Does not include Txt, Pix, or Flix. Use block code 54307 to block SMS 77847/77848 $0.02 Per SMS messaging rate/$0.05 Per MMS messaging rate $0.0077328300 SMS/MMS Messages (.05 Per Message overage rate)$2.0077341500 SMS/MMS Messages (.05 Per Message overage rate)$3.0077329Unlimited SMS/MMS Messages $7.00 86226 500 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text $20.60862271,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $25.75862282,000 MB Data allowance ($.00849 per MB overage rate) Unlimited Domestic Text Messaging $30.9086229Unlimited MBB Data Plan w/ Unlimited Domestic Text Messaging $36.05 $0 Text Messaging code 47309 is avl to add if needed 90237 5GB Public Sector Mobile Broadband Share Plan $34.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. 90240 10GB Public Sector Mobile Broadband Share Plan $59.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. *Click Verizon logo from any page to return to table of contents State of Florida DMS 10/11-008C Price Plans Nationwide Per Minute Smartphone Standalone Nationwide Per Minute Smartphone All Inclusive Nationwide Price Plan Nationwide Features Smartphone Data Features Messaging Features Aircard/Tablet Data Packages Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 90241 20GB Public Sector Mobile Broadband Share Plan $99.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. 86693 $.099 Per MB data rate for Machine to Machine or Customer provided equipment $0.00 **Do not offer for note books, tablets, ipads, etc. Must be CPE certified device or Jetpack/MiFi at MTM pricing in Equip Guide876401MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $5.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan)87641 5MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $7.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan)87642 25MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $10.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan)87643 50MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $15.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87644 150MB Machine to Machine Share ($1.00 per MB overage rate) Tier 1 $18.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87645 250MB Machine to Machine Share ($.015 per MB overage rate) Tier 2 $20.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87646 1GB Machine to Machine Share ($.015 per MB overage rate) Tier 2 $25.00 If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87647 5GB Machine to Machine Share ($.015 per MB overage rate) Tier 2 38.50 (25%) If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 87648 10GB Machine to Machine Share ($.015 per MB overage rate) Tier 2 61.60 (25%) If using a tablet for this plan, finance approval must be obtained and special price plan codes must be conditioned for profile (non standard device has to have non standard plan) 90231 5GB Public Sector M2M Share Plans $34.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need. 90234 10GB Public Sector M2M Share Plans $59.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need.90235 20GB Public Sector M2M Share Plans $99.99 $8.00 per GB overage charge and $.002 per kilobyte National Access Roaming. At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account, beginning with the line with the lowest overage need.86847 (3G)25MB Machine to Machine 3G Backup Router Plan 25MB $10/GB $10 $10.00 Overage rate is $10 per GB86848 (4G)25MB Machine to Machine 4G Backup Router Plan 25MB $10/GB $10 $10.00 Overage rate is $10 per GB Disclaimer: Information contained in this document is provided for review purposes only and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this document. In the event of any ambiguities or inconsistencies between the information in this spreadsheet and the pricing contained in the Verizon Price Sheet for State of Florida DMS-10/11-008C, the latter shall prevail. Machine to Machine ***If you are on the $35.99 (93445) plan or (86769) $51.00 plan with unl Text, Pix, Flix, you can block text with code 73572. If you remove block later, add code 73502 to re-add unlimited Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Model A42 5G A51 XCover Pro A71 5G UW S10e Note20 5G Note20 Ultra 5G Samsung Galaxy S20 FE 5G UW Samsung Galaxy Z Fold2 5G UW Galaxy S21 5G Galaxy S21+ 5G Galaxy S21 Ultra 5G SKU (128GB) SMA426UZKV SMA515UZKVZ / 5G UW (SMA516VZBVZ)SMG715UZKVZ SMA716VTKVZ 128GB (SMG970UZKAM)SMN981UZAV 128GB (SMN986UZKV) / 512GB (SMN986UZKFV)SMG781VZBV SMF916UZKV 128GB (SMG991UZAV) / 256GB (SMG991UZAEV) 128GB (SMG996UZKV) / 256GB (SMG996UZKEV) 128GB (SMG998UZKV) / 256GB (SMG998UZKEV) / 512GB (SMG998UZKFV) Retail Price $399.99 $399.99 / $549.99 $499.99 $649.99 $529.99 $999.99 $1,299.99 / $1,449.99 $699.99 $1,999.99 $799.99 / $849.99 $999.99 / $1,049.99 $1199.99 / $1,249.99 / $1,379.99 Contract Price $159.99 $149.99 / $249.99 $199.99 $299.99 $69.99 $499.99 $799.99 / $949.99 $329.99 $1,499.99 $319.99 / $369.99 $499.99 / $549.99 $699.99 / $749.99 / $879.99 Operating System Android 11 Android 10 Android 10 Android 10 Android 9.0 Pie Android 10 Android 10 Android 10 Android 10 Android 11 Android 11 Android 11 Camera 48MP/13MP Front 48MP/32MP front 25MP/13MP font 64MP/ No Front 12 MP/10 MP Frong 64MP/10MP front f2.2 108MP/10MP front f2.2 12MP / 32MP front 12MP / 10MP front 64MP / 10MP front 64MP / 10MP front 64MP / 10MP front Removable Memory 1TB capable 512GB capable 512GB capable 512 GB capable N/A 1 TB capable 1TB capable None-Int Only None-Int Only None-Int Only None-Int Only Hearing Aid Compatible M3/T3 M4/T4 M3/T3 M4/T3 M4/T3 M3/T3 M3/T3 M4/T3 M4/T3 M3/T3 M3/T3 M3/T3 Mode All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global 5G All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G All Digital (Quad Band) Global 5G All Digital (Quad Band) Global 5G ULTRAWIDE BANDField Force Manager N/A N/A N/A N/A N/A N/A N N/A N/A N/A N/A N/A Other Features Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x 4 / 1.8 GHz x 4 Octa core, Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.3 GHz x 4 / 1.7 GHz x 4 Octa core, Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.3 GHz x 4 / 1.7 GHz x 4 Octa core, Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor Quad CoreQuad Core 2.4GHz / 2.2GHz / 1.8GHzProcessor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core / Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory8 Gigabyte RAM 5.8 inch screen FIPS 140-2 compliant government grade encryption for Email, Calendar, and Contacts. All three models have dual rear cameras Processor: Octa-Core (Dual Quad Core Processors)•Octo Core 3.1GHz / 2.4GHz / 1.8GHz//Onboard Memory (Actual available/formatted amount may be less)•128 Gigabyte Onboard RAM Memory•8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 3.1GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory12 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)Octo core 3.09GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)256 GigabyteOnboard RAM Memory12 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 / 256 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 / 256 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 2.8GHz / 2.4GHz / 1.8GHz // Onboard Memory (Actual available/formatted amount may be less)128 / 256 GigabyteOnboard RAM Memory8 Gigabyte RAM Model iPhone SE (2020)iPhone XR (2020) iPhone 11 (2020) iPhone 11 PRO iPhone 11 PRO MAX iPhone 12 Mini 5G iPhone 12 5G iPhone 12 Pro 5G iPhone 12 Pro Max 5G Blackberry KEY2 LE Google Pixel 4a 5G UW Google Pixel 4a Google Pixel 4 Google Pixel 5 5G UW Sonim XP8 64GB SKU 64GB (MHG43LL/A) / 128GB (MHG73LL/A) / 256GB (MHGA3LL/A) 64GB (MH563LL/A) / 128GB (MH683LL/A) / 256GB (MT3D2LL/A) 64GB (MHC43LL/A) / 128GB (MHCA3LL/A) / 256GB (MHCH3LL/A) 64GB (MWAM2LL/A) / 256GB (MWAT2LL/A) / 512 GB (MWAX2LL/A) 64GB (MWGF2LL/A) / 256GB (MWGK2LL/A) / 512GB (MWGP2LL/A) 64GB (MG6G3LL/A) / 128GB (MG6M3LL/A) / 256GB (MG6U3LL/A) 64GB (MGF43LL/A) / 128GB (MGF93LL/A) / 256GB (MGFF3LL/A) 128GB (MGK43LL/A) / 256GB (MGK93LL/A) / 512GB (MGKF3LL/A) 128GB (MG9A3LL/A) / 256GB (MG9F3LL/A) / 512GB (MG9K3LL/A)BBKEY2LE-VZW GA01945-US GA01738-US 64GB (GA01242-US) / 128GB (GA00678-US)GA01955-US 999000343 Retail Price $399.99 / $449.99 / $549.99 $499.99 / $549.99 / $749.99 $599.99 / $649.99 / $749.99 $999.99 / $1149.99 / $1,349.99 $1,099.00 / $1249.99 / $1,449.99 $699.99 / $749.99 / $1,449.99 $799.99 / $849.99 / $949.99 $999.99 / $1,099.99 / $1,299.99 $1,099.99 / $1,199.99 / $1,399.99 $449.99 $599.99 $379.99 $799.99 - $899.99 $699.99 $648.00 Contract Price $0.99 / $49.99 / $99.99 $49.99 / $99.99 / $299.99 $149.99 / $199.99 / $299.99 $549.99 / $699.99 / $899.99 $649.99 / $799.99 / $999.99 $249.99 / $299.99 / $399.99 $349.99 / $399.99 / $499.99 $549.99 / $649.99 / $849.99 $649.99 / $749.99 / $949.99 $99.99 $279.99 $79.99 $349.99 / $449.99 $349.99 $249.99 Operating System iOS 13 iOS 13 iOS 12 iOS 12 iOS 12 iOS 14 iOS 14 iOS 14 iOS 14 Android 8.1 Oreo Android 11 Android 10 Android 10 Android 10 Android 8.1 Oreo Camera 12MP / 7MP front 12MP/ 12MP front 12MP / 7MP front 12MP / 7MP front 12MP / 7MP front 12MP / 12MP front 12MP / 12MP front 12MP / 12MP front 12MP / 12MP front 13 MP / 8.0 front 12.2MP / 8MP front 12.2MP / 8MP front 16 MP/ 8MP front 12.2MP/ 8MP front 12 MP/ 8 MP Front Removable Memory None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only None-Int Only 256GB capable Ineternal only Ineternal only Ineternal only Ineternal only 64GB Hearing Aid Compatible M4/T3 M4/T3 M3/T4 M3/T4 M3/T4 M3/T4 M3/T4 M3/T4 M3/T4 M4/T3 M4/T4 M4/T4 M4/T4 M4/T3 M4/T3 Mode All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global Field Force Manager N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Other Features Processor Dual Core Apple A13 Bionic 64 bit / M11 Motion Core Processor 4.7” Liquid Retina HD Display. Offering Haptic Touch, Display Zoom, and True Tone displayWireless Charging / No charging block or earbuds Apple A13 Bionic 64 bit Quad Core. The dual camera system captures highest quality video in a smartphone. No charging block or earbuds Apple A13 Bionic 64 bit Quad Core. A transformative triple camera system that adds tons of capability without complexity. All-new Liquid Retina display - the most advanced LCD in the industry. 6.1 inch screen size. All-new Liquid Retina display - the most advanced LCD in the industry. 6.1 inch screen size. Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory4 Gigabyte RAM Processor Hexa-CoreA14 Bionic chip with 64bit architecture Neural Engine // Onboard RAM Memory4 Gigabyte RAM Processor Hexa-CoreA14 Bionic chip with 64bit architecture Neural Engine // Onboard RAM Memory4 Gigabyte RAM Processor Hexa-CoreA14 Bionic chip with 64bit architecture Neural Engine // Onboard RAM Memory4 Gigabyte RAM Octa-Core (Dual Quad Core Processors) 1.8GHz (KyroGold) + 1.6GHz (KyroSilver) Type C charging port Gorilla Glass 3 Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x4 / 1.8 Ghz x4 Octa core /Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x4 / 1.8 Ghz x4 Octa core /Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processr Octa-Core 2.84 Ghz x 1 / 2.42 Ghz x 3 / 1.8 Ghz x 4 // Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors),2.2 GHz Octa core, Push-to-Talk Plus (PTT+) Model LG K51 LG V60 ThinQ 5G LG Wing (5G)moto g power moto g stylus Motorola one 5G UW Motorola edge+ 5G Motorola razr DuraForce Ultra 5G DuraForce Pro 2 SKU LM-K500UMT LM-V600VML LM-F100VMY MOTXT20417 MOTXT20435 MOTXT20751 MOTXT20611 MOTXT20001 KYOE7110 KYOE6910 Retail Price $168.00 $949.99 $999.99 $249.99 $299.99 $549.99 $999.99 $999.99 $899.99 $444.00 SOFL Contract Price $59.99 $449.99 $549.99 $59.99 $79.99 $229.99 $499.99 $549.99 $399.99 $179.99 Operating System Android 10 Android 10 Android 10 Android 10 Android 10 Android 10 Android 10 9.0 - Android Pie& Android 10 Android 10 Android 10 Camera 13 MP front only 64MP /10MP front 64MP /32MP front 13 MP/ 5.0 front 48 MP/ 16 front 48 MP / 16 front 108 MP / 25 front 16MP / 5MP front 24 MP / 8M front 13 MP / 5M front Removable Memory 2TB capable 2TB capable 2TB capable 512GB capbable 512GB capbable 1TB capable Internal only N/A 1TB capable 512 capable Hearing Aid Compatible M3/T3 M4/T3 M4/T3 M3/T3 M3/T3 M3/T3 M3/T3 N/A M3/T4 M3/T4 Mode All Digital (Quad Band) Global All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global 5G ULTRAWIDE BAND All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band) Global & 5G All Digital (Quad Band) Global & 5G All Digital (Quad Band) Global & 5G All Digital (Quad Band) Global All Digital (Quad Band) Global Field Force Manager x N/A N/A N/A N/A N/A N/A N/A X X Other Features Processor: Octa-Core (Dual Quad Core Processors)Quad 2.0 GHz / Quad 1.5 GHz / Onboard Memory (Actual available/formatted amount may be less)32 GigabyteUSB Mass StorageOnboard RAM Memory3 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo core 1.8 Ghz (3 x 2.4 GHz / 1 x 2.8 GHz / 4 x 1.8 GHz) // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteUSB Mass StorageOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core // Onboard Memory (Actual available/formatted amount may be less)256 GigabyteOnboard RAM Memory8 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)1.8 GHz Octa core, Onboard Memory (Actual available/formatted amount may be less)64 GigabyteOnboard RAM Memory Processor: Octa-Core (Dual Quad Core Processors)2.0 GHz Octa core, Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory4 Gigabyte RAM // Onboard Memory (Actual available/formatted amount may be less)256 GigabyteOnboard RAM Memory12 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz Octa core// Onboard Memory (Actual available/formatted amount may be less)128 GigabyteOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)2.4 GHz x 1 / 2.2 GHz x 1 /1.8 Ghz x 6 Octa Core MIL-Standard 810H Processor: Octa-Core (Dual Quad Core Processors)2.2 GHz x4 / 1.8 Ghz x4 Octa core MIL-Standard 810H Shock/Dust/Water Resistant LG, Motorola & Kyocera Apple, Blackberry, Google & Sonim Samsung GalaxySOFL Equipment Matrix-Smartphones Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Make & Model Samsung Galaxy Tab A 8.4 32GB Samsung Galaxy Tab S5e 64GB Samsung Galaxy Tab S7 5G UW Samsung Galaxy Tab S7+ 5G UW Apple iPad Mini 7.9 Apple iPad 10.2 (8th Gen)iPad Air 10.9 (4th Gen) iPad Pro 11 Inch (2nd Gen) Apple iPad Pro 12.9 (4th Gen)iPad Pro 11 Inch (3rd Gen 2021) 5G iPad Pro 12.9 Inch(5th Gen 2021) 5G SKU SMT307UZNA SMT727VZSA SMT878UZKA SMT978UZKA 64GB: MUY12LL/A / 256GB: MUY82LL/A 32GB: MYMP2LL/A / 128 GB: MYMT2LL/A 64GB: MYH82LL/A / 256GB: MV1T2LL/A 128GB: MY2X2LL/A 256GB: MXED2LL/A512GB: MXEF2LL/A 1TB: MXEH2LL/A 128GB: MY3F2LL/A256GB: MXFF2LL/A 512GB: MXFH2LL/A 1TB: MXFK2LL/A 128GB: MHMT3LL/A 256GB: MHMV3LL/A 512GB: MHMX3LL/A 1TB: MHN03LL/A 2TB: MHN23LL/A 128GB: MHNR3LL/A256GB: MHNW3LL/A 512GB: MHNY3LL/A 1TB: MHP13LL/A 2TB: MHP43LL/A Retail Price $279.99 $479.99 $849.99 $1,049.99 $529.99 / $679.99 $459.99 / $559.99 $729.99 / $879.99 $949.99 / $1,049.99 / $1,249.99 / $1,449.99 $1,149.99 / $1,249.99 / $1,449.99 / $1,699.99 $999.99/ $1,099.99/ $1,299.99/ $1,699.99/ $2,099.99 $1299.99/ $1,399.99/ $1,599.99/ $1,999.99/ $2,399.99 Contract Price (2yr)$279.99 $479.99 $849.99 $1,049.99 $529.99 / $679.99 $459.99 / $559.99 $729.99 / $879.99 $949.99 / $1,049.99 / $1,249.99 / $1,449.99 $1,149.99 / $1,249.99 / $1,449.99 / $1,699.99 $899.99/ $999.99/ $1,199.99/ $1,599.99/ $1,999.99 $1199.99/ $1,299.99/ $1,499.99/ $1,899.99/ $2,299.99 Operating System Android 9.0 Pie Android 8.1 Oreo Android 10 Android 10 iPadOS 13 / 14 iPadOS 14 iPadOS 14 iOS 13 iOS 13 iPadOS 14 iPadOS 14 Camera Rear (13 MP) and front facing (8.0MP)Rear (13 MP) and front facing (8.0MP)Rear (13 MP) and front facing (8.0MP)Rear (13 MP) and front facing (8.0MP)Rear (8 MP) and front facing (7.0MP)Rear (8.0MP) and front facing (1.2MP)Rear (12 MP) and front facing (7.0MP)Rear (12 MP) and front facing (7.0MP)Rear (12 MP) and front facing (7.0MP) Rear (12 MP) and front facing (12MP Ultra Wide) Rear (12 MP) and front facing (12MP Ultra Wide) Removable Memory Up to 400 GB Up to 400 GB Up to 512GB Up to 512GB Internal only Internal only Internal only Internal only Internal only Internal only Internal only Other Features Processor: Octa-Core (Dual Quad Core Processors)1.8 GHz x 2 / 1.6 GHz x 6 Octa core // Onboard Memory (Actual available/formatted amount may be less)32 GigabyteOnboard RAM Memory3 Gigabyte RAM Processor Hexa-Core2.0 Ghz x 2 / 1.7 Ghz x 6 Hexa-Core CPU // Onboard Memory (Actual available/formatted amount may be less)64 GigabyteUSB Mass StorageOnboard RAM Memory4 Gigabyte RAM Processor: Octa-Core (Dual Quad Core Processors)Octo Core 3.09Ghz x1 / 2.4Ghz x3 / 1.8Ghz x4 // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteUSB Mass StorageOnboard RAM Memory6 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)Octo Core 3.09Ghz x1 / 2.4Ghz x3 / 1.8Ghz x4 // Onboard Memory (Actual available/formatted amount may be less)128 GigabyteUSB Mass StorageOnboard RAM Memory6 Gigabyte Processor Dual CoreApple A12 Bionic 64 bit neural engine with Embedded M12 coprocessor Processor Dual CoreApple A12 Bionic 64 bit neural engine with Embedded M12 coprocessor Onboard Memory (Actual available/formatted amount may be less)64 Gigabyte Processor: Octa-Core (Dual Quad Core Processors)Apple A12Z Bionic chip with 64-bit architecture Embedded M12 coprocessor Dual core processor: Apple A12X Bionic 64 bit neural engine with Embedded M12 coprocessor Processor: Octa-Core (Dual Quad Core Processors)Apple M1 8 Core CPU 4 performance cores/ 4 efficincy cores Processor: Octa-Core (Dual Quad Core Processors)Apple M1 8 Core CPU 4 performance cores/ 4 efficincy cores Make & Model 5G MiFi M1000 MiFi 8800L Ellipsis Jetpack 900LS USB730L Orbic Speed Inseego MIFI M2100 5G UW Skyus 160 SKU INSGM1000 MIFI8800L MHS900LS USB730L ORB400LBVZRT INSGM2100 SK160-VZ Retail Price $649.99 $199.99 $79.99 $249.99 $99.99 $399.99 $249.99 Contract Price $499.99 $99.99 $29.99 $79.99 $99.99 $249.99 $99.99 4G LTE 5G X X X X 5G X Rev A No X No No No No No Form Factor Hotspot Hotspot Hotspot Aircard Hotspot Hotspot Router Mac Compatible X X X X X X External Antenna No No No No No N/A Vista Compatible No No X No No No N/A Mode All Digital (Ultra Wide Band XLTE Band 13) All Digital (Quad Band) Global 4G LTE All Digital (Quad Band) Global 4G LTE / XLTE Band 13 / 4 (700/1700 MHz)All Digital (Ultra Wide Band XLTE Band 13)4G LTE Other Features 5G Mobile Hotspot up to 15 devices VPN Client Capable USB 3.0 Support •Ultra Wide Band (UWB): n261 (27.5-28.35 GHz); n260 (37-40 GHz) 4G Mobile Hotspot up to 15 devices VPN Client Capable Battery life up to 24 hours 4G Mobile Hotspot up to 8 devices VPN Capable 1.4 GHz Dual Core Processor Battery life up to 24 hours One Step Access Easy to adjust Type A USB Port compatibility Processor Quad Core1.3 GHz Quad-Core Processor // Onboard Memory (Actual available/formatted amount may be less)512 MegabyteOnboard RAM Memory256 Megabyte RAM 5G Mobile Hotspot up to 15 devices VPN Client Capable USB 3.0 Support •Ultra Wide Band (UWB): n261 (27.5-28.35 GHz); n260 (37-40 GHz) Processor: Qualcomm MDM9230 // Onboard Memory (Actual available/formatted amount may be less)8 GigabyteOnboard RAM Memory1 Gigabyte RAM *Click Verizon logo from any page to return to table of contentsSOFL Equipment Matrix- Tablets & Internet Devices Tablets & Books Internet Devices Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Yealink Deskphone T41S IP T41SW IP T42S IP T46S IP T46SW IP T49G IP VZP59 IP W60 DECT CP920 IP Conference Phone CP960 IP Conference Phone SKU T41S T41SW T42S T46S T46SW T49G VZP59 W60 CP920 CP960 Retail Price $85.00 $115.00 $115.00 $145.00 $170.00 $349.00 $399.00 $169.00 $395.00 $499.00 Number of contacts 1000 1000 1000 1000 Memory Dependent 1000 1000 1000 1000 1000 Accessibility PoE support6 Way conferencing support PoE support6 Way conferencing support PoE support6 Way conferencing support Multi-Language6 Way conferencing support Multi-Language6 Way conferencing support 6 Way conferencing support 6 Way conferencing support Indoor Range 150 Feet / Outdoor range 900 FeetTactile-discernible number, feature, and navigation keys Multi-LanguageSupports conection to a mobile phone or PC for conference calls6 Way conferencing support Multi-LanguageSupports conection to a mobile phone or PC for conference calls6 Way conferencing support Form Factor Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)2 x RJ45 10/100M Ethernet Ports1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af), Class 21XRJ12 (6P6C) EHS port1 x USB 2.0 portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)2 x RJ45 10/100M Ethernet Ports1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af), Class 21XRJ12 (6P6C) EHS portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)2 x RJ45 10/100M Ethernet Ports1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af), Class 21XRJ12 (6P6C) EHS portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af ), class 01 x USB 2.0 portDesk Phone Integrated stand with 2 adjustable anglesWall MountableMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset portPower over Ethernet (IEEE 802.3af ), class 01 x USB 2.0 portDesk Phone10 line keys can be programmed up to27 paperless DSS keys (3-page view) HDMI PortIntegrated stand with 2 adjustable anglesHDMI output for connection to Monitor/Storage ApplicationsMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset port1 x USB 2.0 portDesk Phone HDMI PortIntegrated stand with 2 adjustable anglesHDMI output for connection to Monitor/Storage ApplicationsMessage Waiting Indicator (MWI)1xRJ9 (4P4C) handset port1xRJ9 (4P4C) headset port1 x USB 2.0 portDesk Phone Headphone Port3.5mmWall MountableMessage Waiting Indicator (MWI)Power over Ethernet (IEEE 802.3af), Class 2Desk Phone 1 x RJ45 10/100M Ethernet portPower over Ethernet (IEEE 802.3af ), class 01 x USB 2.0 port1x Mobile phone/PC port: 3.5mmDesk Phone20 feet and 360 degree voice pickup Headphone Port3.5mm1 x RJ45 10/100M Ethernet portPower over Ethernet (IEEE 802.3af ), class 01x Mobile phone/PC port: 3.5mmDesk Phone20 feet and 360 degree voice pickupBuilt-in three-microphone arrayAvailable expansion microphones (wired or wireless sold seperatly) Technology Yealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IP assignment: static/DHCPUSB 2.0 Supported Wi-Fi802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IP assignment: static/DHCPUSB 2.0 Supported Wi-Fi802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IP assignment: static/DHCPUSB 2.0 Supported Yealink Optima HD voiceDual Port Gigabit EthernetPoE(802.3af) class supportSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsIPv6OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoE Wi-Fi802.11 b/g/n802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceDual Port Gigabit EthernetPoE(802.3af) class supportSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsSIP v1 (RFC2543), v2 (RFC3261)IPv6OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoEUSB 2.0 Supported Wi-Fi802.11 a/b/g/n802.11 n - 2.4 and 5GHz onlyYealink Optima HD voiceUp to 16 SIP accountsDual Port Gigabit EthernetSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoEUSB 3.0 Supported Wi-Fi802.11 n - 2.4 and 5GHz only802.11 a/b/g/n/acYealink Optima HD voiceUp to 16 SIP accountsDual Port Gigabit EthernetSupports Bridging that allows T41P, T46G, T46GW and T49G to monitor incoming callsSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4OpenVPN, IEEE802.1XIP assignment: Static / DHCP / PPPoEUSB 3.0 SupportedUSB 2.0 SupportedNoise Proof Technology Auto Answer FunctionYealink Optima HD voiceSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6SRTP security encryptionNoise Reduction SystemSIPSIP v1 (RFC2543)SIP v2 (RFC3261)UDP/TCP/TLSOut-of-band DTMF(RFC 2833)In-band DTMFSIP INFO DTMFRport (RFC3581)Digest/basic authenticationPeer-to-peer SIP link modeLoose routing and strict routing supportPRACK (RFC3262)Error-information supportReliability of provisional responses (RFC3262)Offer/answer (RFC3264)Message Waiting Indication (RFC3842)Subscription for MWI events (RFC3265)Dialog-state monitoring(RFC 4235)Event list subscription support (RFC4662)REFER (RFC3515) SIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4IP assignment: static/DHCPOpenVPN, IEEE802.1XBackground Noise SuppressionCall Recording via local USB Wi-Fi802.11 n - 2.4 and 5GHz only802.11 b/g/n/acSIP v1 (RFC2543), v2 (RFC3261)Transport Layer Security (TLS)IPv6IPv4IP assignment: static/DHCPOpenVPN, IEEE802.1XBackground Noise SuppressionCall Recording via local USBUSB 2.0 SupportedNoise Proof TechnologyFive-way conference call capability Make & Model Alcatel Go Flip V Orbic Journey V Kazuna eTalk Sonim XP5s Sonim XP3 DuraXV Extreme SKU ALCATEL-4051S ORB2200LBVZ KAZF119VWQ 999000144 999000389 KYOE4810 Retail Price $99.99 $99.99 $79.99 $288 - $648 $199.99 $240.00 Contract Price $49.99 $49.99 $29.99 $149.99 $0.99 $99.99 Camera 2.0 MP 2.0 MP 2.0 MP 5.0 MP 5.0 MP 5.0 MP Bluetooth X X X X X X Removable Memory Up to 32GB 2.0 MP Up to 32GB Up to 64GB Up to 128GB Up to 512GB Hearing Aid Compatible X (M3/T3)X (M3/T3)X (M4/T4)X (M3/T4)X (M3/T4)X (M3/T4) Mode All Digital (Quad Band) Global All Digital (Quad Band) Global All Digital (Quad Band)All Digital (Quad Band) Field Force Manager X X X X X X Other Features 1.1 Ghz Quad Core Processor HD Voice capable 2.8 InchesLCD display and large keys Not CDMA compatible Processor Quad Core1.1 Ghz Quad CoreScreen Resolution TFT QVGA 320 x 240 / 142.8 PPIScreen Size 2.8 Inches 1.1 Ghz Quad Core Processor HD Voice capable 2.8 Inchesdisplay and large keys Not CDMA compatible 3-year warranty Gorilla Glass 3 by Corning 1.2 Ghz Quad Core Processor PTT compatible Meets Mil-Standard 810G standards for Dust, Shock, Water Resistance. Processor Quad Core1.1 Ghz Quad Core, HD Voice capable Push-to-Talk Plus (PTT+) Screen Resolution: QVGA TFT (240 x 320 pixels) / Screen Size: 2.6 Inches/ 1. G102 Ghz Quad Core / Push-to-Talk Plus (PTT+) *Click Verizon logo from any page to return to table of contentsSOFL Equipment Matrix - Basic & One Talk Phones One Talk Desk phones Standard Voice & PTT devices For specific product functionality and features, device and calling plan/feature compatibility, and for the latest equipment pricing, see your Verizon Government Account Manager. The above Equipment prices are effective as of 04-01-19 and are subject to change. Customer may purchase at the then current State of Florida Government Equipment Matrix pricing or Government promotional pricing, whichever is less at the time of purchase. Verizon may make certain equipment available at no charge; however, Verizon does not guarantee that we will always be able to offer equipment at no charge through the term of the resulting agreement. Government Subscriber Equipment Pricing listed in this matrix is not available for activations or upgrades on Verizon Telemetry plans. Camera phone use or possession may be prohibited in some locations based on privacy, security, or other restrictions. Verizon's Government Equipment matrix is updated at a minimum quarterly, based upon equipment availability, changes in technology and market conditions. Equipment is promotional and subject to availability, Verizon reserves the right to add or discontinue models. Pricing above is at the 2 yr price point. Existing customers can upgrade at this price 20 months into their current contract. Contract No.: DMS-19/20-006C Attachment D, Exhibit 2 - Vendor's Device List DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 1 STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES ITN NO: DMS-19/20-006 MOBILE COMMUNICATION SERVICES (MCS-2) REQUEST FOR BEST AND FINAL OFFER DUE: May 14, 2021 BY 11:59 PM ET _____________________________________________________________________________________ INTRODUCTION Pursuant to the Mobile Communication Services ITN Sections 4.4.3., Revised Replies and Best and Final Offers, and 4.4.4, Other Department Rights During Negotiations, the Department requests a Best and Final Offer. Please submit the Best and Final Offer by 11:59 PM ET on May 14, 2021, to the Procurement Officer, Caitlen Boles, at Caitlen.Boles@dms.fl.gov Respondents must email the Best and Final Offer with files attached as a .pdf or in their native format (.docx or .xlsx where applicable) to the Procurement Officer. If the Best and Final Offer exceeds the file limit to submit via email, the Respondent must submit its Best and Final Offer on a thumb drive to the Procurement Officer by the above-stated deadline. Best and Final Offers are expressly understood to be for the provision of services and features with no minimum guaranteed purchase of services or features. All revisions made by the Department to the attachments provided with this Request for Best and Final Offer are reflected in track changes; track changes reflect changes made to the original documents posted with the ITN, and as modified by Addendum No. 2. Any Respondent-proposed edits not reflected in the attachments were deemed not acceptable to the Department. Do not make any changes, revisions, exceptions, or deviations to the Department’s language in the provided documents. BEST AND FINAL OFFER SUBMISSION The Best and Final Offer must include the following requested documents: A. ATTACHMENT A – FINAL STATEMENT OF WORK Please submit a response to each subsection in Attachment A – Final Statement of Work where a response is requested, including Section 4 Public Safety if the Respondent is proposing public safety services. Identify all modifications and/or revisions, if any, to the responses provided in the Statement of Work from Respondent’s initial ITN Reply via track changes. B. ATTACHMENT B – FINAL CONTRACT By submitting a Best and Final Offer, the Respondent confirms acceptance of Attachment B – Final Contract, as is; do not make any changes, revisions, exceptions, or deviations. C. ATTACHMENT C – FINAL SERVICE LEVEL AGREEMENTS By submitting a Best and Final Offer, the Respondent confirms acceptance of Attachment C – Final Service Level Agreements, as is; do not make any changes, revisions, exceptions, or deviations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 2 D. FINAL VENDOR’S DEVICE LIST AND VENDOR’S SERVICES AND DISCOUNTS PRICING (EUPL) Please submit Vendor’s Device List and Vendor’s Services and Discounts Pricing. If the Respondent is proposing public safety plans and devices, these shall be included within these documents. The Respondent is required to submit a Vendor’s Device List and Vendor’s Services and Discounts Pricing that includes the Respondent’s best pricing for the Department’s consideration based on the revisions contained in the Request for Best and Final Offer and attachments. Given these revisions made by the Department, the Department is anticipating reductions in the Respondent’s pricing. The Vendor’s Device List and Vendor’s Services and Discounts Pricing must comply with ITN Section 3.10, Respondent’s Pricing. Pricing in either document shall not include State of Florida and Federal Taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. E. WIRELESS SERVICE GUIDES Please submit the plans and features government terms of service with the terms agreed upon in negotiations. If awarded a contract, the intent is for these terms to be incorporated into the EUPL. SUPPLEMENTAL INFORMATION The Best and Final Offer shall constitute the Respondent’s final Reply to this ITN and should be reflective of all terms and conditions applicable to the Respondent’s proposed services. Should the Respondent’s BAFO response contain website references, that are external to the documents, the information referenced on the website should be provided in the BAFO response. However, if the information has been previously supplied to the negotiation team in the information request in January and no changes have been made, it is not necessary to resubmit. The Respondent is under no obligation to submit a Best and Final Offer; however, the Respondent will no longer be considered for an award if the Department does not receive a Best and Final Offer. By the submission of its Best and Final Offer, the Respondent certifies that, if awarded a Contract, it will comply with all terms and conditions found in the aforementioned documents included with this Request for Best and Final Offer. REDACTED COPY If the Respondent considers any portion of the documents, data, or records submitted to the Department to be trade secret or otherwise exempt from public inspection or disclosure pursuant to Florida’s Public Records Law, the Respondent must provide the Department with a separate, electronic redacted copy of the Best and Final Offer in accordance with Section 3.8 of the ITN. STATE OF FLORIDA EMPLOYEE DISCOUNTS If the Respondent intends to offer any discounted pricing to State of Florida employees (including state agencies, OEUs, or their retirees), please provide the discount percentage in the Best and Final Offer. Please note that the decision to offer discounted rates is wholly within the Respondent’s discretion and will NOT be considered as part of the State’s best value determination (see ITN Section 4.5, Final Selection and Notice of Intent to Award Contract). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 32 Mobile Communication Services 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary INVITATION TO NEGOTIATE FOR MOBILE COMMUNICATION SERVICES ITN NO: DMS-19/20-006 THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES Procurement Officer: Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.3Y Tallahassee, FL 32399-0950 Phone: (850) 410-1423 Email: DMS.Purchasing@dms.myflorida.com Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under Chapter 120, Florida Statutes. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or regular mail at: Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, Florida 32399-0950. Protests may also be filed by fax at 850-9226312, or by email at agencyclerk@dms.myflorida.com. It is the filing party's responsibility to meet all filing deadlines. NOTICE PURSUANT TO SECTION 287.057(23), FLORIDA STATUTES Respondents to this solicitation or persons acting on their behalf may not contact, between the release of the solicitation and the end of the 72-hour period following the agency posting the notice of intended award, excluding Saturdays, Sundays, and state holidays, any employee or officer of the executive or legislative branch concerning any aspect of this solicitation, except in writing to the procurement officer or as provided in the solicitation documents. Violation of this provision may be grounds for rejecting a response. Contract No. DMS-19/20-006C Attachment F - ITN DMS-19/20-006 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 32 Mobile Communication Services TABLE OF CONTENTS SECTION 1. INTRODUCTION ................................................................................................... 4 1.1 Solicitation Objective ......................................................................................................... 4 1.2 Background ........................................................................................................................ 4 1.3 Term ................................................................................................................................... 4 1.4 Questions Being Explored ................................................................................................. 4 1.5 Goals of the ITN................................................................................................................. 4 1.6 Special Accommodations .................................................................................................. 5 1.7 Procurement Officer........................................................................................................... 5 1.8 Timeline of Events ............................................................................................................. 5 SECTION 2. SOLICITATION PROCESS................................................................................... 7 2.1 General Overview .............................................................................................................. 7 2.2 Questions and Answers..................................................................................................... 8 2.3 Addenda to the Solicitation................................................................................................ 8 2.4 Receipt of Replies.............................................................................................................. 8 2.5 Respondent Firm Offer ...................................................................................................... 9 SECTION 3. GENERAL INSTRUCTIONS ................................................................................. 9 3.1 General Instructions to Respondents (PUR 1001 Form) .................................................. 9 3.2 MFMP Registration .......................................................................................................... 10 3.3 Florida Substitute Form W-9 Process ............................................................................. 11 3.4 Website References ........................................................................................................ 11 3.5 How to Submit a Reply .................................................................................................... 11 3.6 Mandatory Responsiveness Requirements .................................................................... 12 3.7 Contents of Reply ............................................................................................................ 12 3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies .......... 14 3.9 Additional Information ...................................................................................................... 16 3.10 Respondent’s Pricing....................................................................................................... 16 SECTION 4. SELECTION METHODOLOGY .......................................................................... 19 4.1 Responsiveness and Responsibility................................................................................ 19 4.2 Evaluation Process – General Overview......................................................................... 20 4.3 Evaluation of the Reply.................................................................................................... 20 4.4 Negotiations ..................................................................................................................... 21 4.5 Final Selection and Notice of Intent to Award Contract .................................................. 24 SECTION 5. AWARD ............................................................................................................... 24 5.1 Rights for Award .............................................................................................................. 24 5.2 Agency Decision .............................................................................................................. 25 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 32 Mobile Communication Services 5.3 Other Reserved Rights .................................................................................................... 25 5.4 No Contract until Execution ............................................................................................. 25 Attachments: Attachment A – Statement of Work Attachment B – Draft Contract Attachment C – Service Level Agreements Attachment D – Business Case Attachment E – Definitions and Acronyms Forms: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION STATEMENT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 5 – MANDATORY RESPONSIVENESS REQUIREMENTS FORM 6 – BUSINESS EXPERIENCE DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 32 Mobile Communication Services SECTION 1. INTRODUCTION 1.1 Solicitation Objective The State of Florida (State), Department of Management Services (Department or DMS) is seeking to establish, through this Invitation to Negotiate (ITN), a contract or contracts (Contract) for cellular voice and data services, secure access to MyFloridaNet (through cellular data-only devices), and other related telecommunication services, cellular phones, associated devices, accessories and features, collectively referred to herein as Mobile Communication Services (MCS). MCS is part of the DMS SUNCOM group of contracts providing voice and data services to SUNCOM Customers. The Department intends to award multiple Contracts but reserves the right to award to one Respondent or to make no award. The resulting Contract(s), if any, will be used by State agencies and other authorized entities, collectively referred to as “Customers,” in accordance with Chapter 282, Florida Statutes. If more than one (1) Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Reply,” and “Respondent” include the plural when applicable. 1.2 Background Prior to issuance of this solicitation, the Department contracted with a private vendor to assist in the development of a business case for MCS, in accordance with section 287.0571, Florida Statutes. The business case examined options for the future path of MCS and recommended that the Department issue an ITN for the services. That Mobile Communication Services Business Case is attached to this procurement as Attachment D – Business Case for background informational purposes only and does not contain specifications for this solicitation. The Department has estimated that the annual total enterprise expenditures on the Contract resulting from this solicitation will be approximately $85 million. This estimate is for informational purposes only. Under no circumstances should this estimate be construed as representing actual, guaranteed, or minimum spend under any new Contract. 1.3 Term The term of the Contract will be five (5) years. Upon written agreement, the Department and the Contractor may renew the Contract in whole or in part for up to five (5) additional years. Renewals are contingent upon satisfactory performance evaluations by the Department and are subject to the availability of funds (see section 287.057(13), Florida Statutes). 1.4 Questions Being Explored a) What is the best model for delivery of cost-efficient and high-quality MCS, including nationwide coverage? b) What service options meet a variety of Customer needs? c) How we the Department maintain competitive pricing throughout the initial and renewal year of the Contract? d) What is the best model for the Department to achieve the objectives state in Attachment A – Statement of Work (SOW), Subsection 1.3? 1.5 Goals of the ITN The goals of this ITN are to establish: a) The delivery of cost-efficient and high-quality MCS, including nationwide coverage; b) Service options to meet a variety of Customers’ needs; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 32 Mobile Communication Services c) Competitive pricing throughout the initial and any renewal years of the Contract; and d) The objectives stated in Attachment A - Statement of Work (SOW), Subsection 1.3. 1.6 Special Accommodations Any person requiring a special accommodation due to a disability should contact the Department’s Americans with Disabilities Act (ADA) Coordinator at (850) 922-7535 or ADA.Coordinator@dms.fl.gov. Requests for accommodation for meetings must be made at least five (5) Business Days prior to the meeting. A person who is hearing or speech impaired can contact the ADA Coordinator by using the Florida Relay Service at (800) 955-8771 (TDD). 1.7 Procurement Officer The Procurement Officer is the sole point of contact for this procurement. Direct all contact with the Department to the Procurement Officer in writing by email. Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.3Y Tallahassee, FL 32399-0950 Phone: (850) 410-1423 Email: dms.purchasing@dms.myflorida.com ***PLACE THE SOLICITATION NUMBER IN THE SUBJECT LINE OF ALL EMAILS TO THE PROCUREMENT OFFICER*** If a Respondent is claiming that any portion of an email is trade secret under section 812.081, Florida Statutes, or otherwise confidential under Florida or Federal Law, the Respondent is to place the word “Confidential” in the subject line. (See Subsection 3.8.4, How to Claim Trade Secret or Other Exemptions, of this ITN for more information on confidential information.) Any contact with the Department by an affiliate, a person with a relevant business relationship with a Respondent, or an existing or prospective subcontractor to a Respondent is assumed to be on behalf of a Respondent unless shown otherwise. 1.8 Timeline of Events The table below contains the anticipated Timeline of Events for this solicitation. The dates and times within the Timeline of Events are subject to change. It is the Respondent’s responsibility to check the VBS for any changes. The Respondent is responsible for ensuring the Department receives all required documentation by the dates and times (Eastern Time) specified below (or as revised by addenda). TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 32 Mobile Communication Services TIMELINE OF EVENTS Events Event Time (ET) Event Date Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 9, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 23, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 3:00 PM November 23, 2020 Anticipated Evaluations Phase. December 1, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 12, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/432429477 10:00 AM April 19, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 32 Mobile Communication Services TIMELINE OF EVENTS Events Event Time (ET) Event Date You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 432-429-477 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 432 429 477 Or dial directly: 432429477@67.217.95.2 or 67.217.95.2##432429477 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/432429477 Anticipated date to post Notice of Intent to Award on the VBS. April 26, 2021 Anticipated Contract Execution. May 2021 SECTION 2. SOLICITATION PROCESS 2.1 General Overview The ITN is a method of competitively soliciting contractual services under section 287.057(1)(c), Florida Statutes. This solicitation will be administered through the Vendor Bid System (VBS). Vendors interested in submitting a Reply are to comply with all terms and conditions described in this solicitation. The Department will hold a public opening of the Replies at the date, time, and location provided in the Timeline of Events. The ITN process is divided into two (2) phases: the evaluation phase and the negotiation phase. The evaluation phase involves the Department’s evaluation of Replies in accordance with this ITN. During this phase, the Department evaluates all Responsive Replies using the assessment scale against all evaluation criteria to establish a competitive range of Replies reasonably susceptible of award. The Department then selects one (1) or more Respondents within the competitive range with which to commence negotiations. The negotiation phase involves negotiations between the Department and one or more Respondents whose evaluated Replies were determined to be within the competitive range, in accordance with this ITN. During this phase, the Department may request revised Replies and best and final offers (BAFOs) based on the negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 32 Mobile Communication Services Once negotiations have concluded and BAFO(s) have been received and reviewed, the Department will hold a negotiation team public meeting to recommend Contract award(s). The Department intends to post a notice of Intent to Award Contract(s), identifying the responsive and responsible vendor(s) that provide the best value to the State based on the selection criteria set forth in Subsection 4.5, Final Selection and Notice of Intent to Award Contract, of the ITN. Any reservation or listing of reservations of the Department’s rights provided in this ITN is not intended to be exhaustive and shall not be construed to limit the rights of the Department in conducting this procurement. 2.2 Questions and Answers Respondents will submit all questions during the Question and Answer period in writing to the Procurement Officer via email. The deadline for submission of questions is reflected in Subsection 1.8, Timeline of Events. The Department requests that all questions have the solicitation number in the subject line of the email and be submitted in the following format: Question # Respondent Name Section Page # Question Questions will not constitute a formal protest of the specifications of the solicitation. Department answers to written questions will be issued by addendum via the VBS. 2.3 Addenda to the Solicitation The Department reserves the right to modify this solicitation by issuing addenda posted on the VBS. It is the responsibility of the Respondent to check the VBS for information and updates. 2.4 Receipt of Replies 2.4.1 Reply Deadline The Respondent is responsible for ensuring the Department receives the Reply no later than the date and time provided in Subsection 1.8, Timeline of Events, of this ITN (or as revised by addenda). Address the Reply to the Procurement Officer at: Caitlen Boles Departmental Purchasing Florida Department of Management Services 4050 Esplanade Way, Suite 335.1X Tallahassee, FL 32399-0950 Phone: (850) 410-1423 Email: DMS.Purchasing@dms.myflorida.com All methods of delivery or transmittal to the Procurement Officer are exclusively the responsibility of Respondents, and the risk of non-receipt or delayed receipt shall be borne exclusively by the Respondents. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 32 Mobile Communication Services 2.4.2 Clarifications to Replies No changes, modifications, or additions to the Replies will be allowed after the Replies have been opened, except as negotiated during the negotiation phase. However, the Department reserves the right to seek clarifications from any Respondent at any time. 2.5 Respondent Firm Offer The Department may enter into a Contract within three hundred and sixty-five (365) calendar days after the date the Notice of Intent to Award is posted, during which period Replies shall remain firm and shall not be withdrawn. If a Contract is not executed within three hundred and sixty-five (365) days, the Replies shall remain firm until either the Contract is executed or the Department receives from a Respondent written notice that the Reply is withdrawn. SECTION 3. GENERAL INSTRUCTIONS 3.1 General Instructions to Respondents (PUR 1001 Form) The PUR 1001 Form, General Instructions to Respondents, is incorporated by reference into this solicitation but is superseded to the extent set forth herein. The form can be accessed at: http://www.dms.myflorida.com/business_operations/state_purchasing/documents_forms_references_resources/purchasing_forms. Sections 3, 5, 9, and 14 of the PUR 1001 Form are inapplicable and are replaced as follows: Section 3. Electronic Submission of Offers Replies shall be submitted in accordance with Subsection 3.5, How to Submit a Reply. Section 5. Questions Submit questions in accordance with Subsection 2.2, Questions and Answers. Section 9. Respondent’s Representation and Authorization. In submitting a Reply, the Respondent understands, represents, and acknowledges the following: • The Respondent is not currently under suspension or debarment by the State or any other governmental authority. • The Respondent, its affiliates, subsidiaries, directors, officers, and employees are not currently under investigation by any governmental authority and have not in the last ten (10) years been convicted or found liable for any act prohibited by law in any jurisdiction involving conspiracy or collusion with respect to bidding on any public contract. • The Respondent currently has no delinquent obligations to the State, including a claim by the State for liquidated damages under any other contract. • The submission is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. • The prices and amounts have been arrived at independently and without consultation, communication, or agreement with any other Respondent or potential Respondent; neither the prices nor amounts, actual or approximate, have been disclosed to any Respondent or potential Respondent, and they will not be disclosed before the solicitation opening. • The Respondent has fully informed the Department in writing of all convictions of the firm, its affiliates (as defined in section 287.133(1)(a), Florida Statutes), and all directors, officers, and employees of the firm and its affiliates for violation of state or federal antitrust laws with respect to a public contract for violation of any state or federal law involving fraud, bribery, DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 32 Mobile Communication Services collusion, conspiracy or material misrepresentation with respect to a public contract. This includes disclosure of the names of current employees who were convicted of contract crimes while in the employ of another company. • Neither the Respondent nor any person associated with it in the capacity of owner, partner, director, officer, principal, investigator, project director, manager, auditor, or a position involving the administration of funds:  Has within the preceding three (3) years been convicted of or had a civil judgment rendered against them or is presently indicted for or otherwise criminally or civilly charged for: commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a federal, state, or local government transaction or public contract; violation of federal or state antitrust statutes; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; or  Has within a three-year period preceding this certification had one (1) or more federal, state, or local government contracts terminated for cause or reason of default that would impair the Respondent’s ability to deliver the commodities or contractual services of the resultant contract. • The commodities or contractual services offered by the Respondent will conform to the specifications without exception. • The Respondent has read and understands the Contract terms and conditions, and the submission is made in conformance with those terms and conditions. • If an award is made to the Respondent, the Respondent agrees that it intends to be legally bound to the Contract that is formed with the State. • The Respondent has made a diligent inquiry of its employees and agents responsible for preparing, approving, or submitting the Reply, and has been advised by each of them that he or she has not participated in any communication, consultation, discussion, agreement, collusion, act or other conduct inconsistent with any of the statements and representations made in the Reply. • The Respondent shall indemnify, defend, and hold harmless the Department and Customers, and their employees, against any cost, damage, or expense which may be incurred or be caused by any error in the Respondent’s Reply. • All information provided by, and representations made by, the Respondent are material and important and will be relied upon by the Department in awarding the Contract. Any misstatement shall be treated as fraudulent concealment from the Department of the true facts relating to submission of the Reply. A misrepresentation shall be punishable under law, including, but not limited to, Chapter 817, Florida Statutes. • If at any point during the course of the procurement, circumstances change so that any of the above acknowledgements are no longer true, the Respondent will notify the Procurement Officer as soon as practicable. Section 14 – Firm Response The offer will be held firm in accordance with Subsection 2.5, Respondent Firm Offer. 3.2 MFMP Registration The awarded Respondent(s), if any, must have completed this process prior to Contract execution. For additional information, please visit: https://Respondent.myfloridamarketplace.com/. The awarded Respondent(s) will be required to pay the required MFMP transaction fee(s) as specified in Subsection 3.7, MyFloridaMarketPlace Transaction Fee, of Attachment B - Draft DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 32 Mobile Communication Services Contract, unless an exemption has been requested and approved pursuant to Rule 60A-1.031, Florida Administrative Code. 3.3 Florida Substitute Form W-9 Process A State of Florida contractor must have registered and completed an electronic Florida Substitute Form W-9. The Internal Revenue Service (IRS) receives and validates the information Respondents provide on the Form W-9. For instructions on how to complete the Florida Substitute Form W-9, please visit: http://www.myfloridacfo.com/Division/AA/StateAgencies/W-9Instructions022212.pdf The awarded Respondent(s), if any, must have completed this process prior to Contract execution. 3.4 Website References Respondents should not incorporate or reference dynamic links that are external to the Reply documents. Provide screen shots in lieu of references to websites. References to dynamic links (Universal Resource Locators) will not be considered as part of the Respondent’s Reply. 3.5 How to Submit a Reply Respondents are responsible for submitting their Replies by the date and time specified in the Timeline of Events of this solicitation. Respondents are to submit the Reply in a sealed package containing the following: 3.5.1 One (1) hard copy of a cover letter as specified in Section 3.7, Contents of Reply. 3.5.2 One (1) electronic Reply in Adobe (.pdf) on a USB flash drive (CD/DVD format is also acceptable). Files are to be organized in accordance with Section 3.7, Contents of Reply. The Vendor’s Device List; Vendor’s Services and Discounts Pricing; and Vendor’s Services and Discounts Pricing, Public Safety (if submitting), should be submitted in either Adobe (.pdf) or Microsoft Excel. 3.5.3 If applicable, one (1) electronic redacted copy of the entire Reply on a USB flash drive (CD/DVD format is also acceptable), as described in Subsection 3.8, Public Records, Respondent’s Confidential Information, and Redacted Replies, of this ITN. Large files should be scanned as separate files. All electronic documents are to be searchable to the fullest extent practicable. Clearly mark on the outside of the sealed package the solicitation number, company name, and Procurement Officer name. Submit Replies to the Procurement Officer at the address listed in Subsection 1.7, Procurement Officer. Prepare Replies simply and economically, providing a straightforward, concise delineation of the Respondent’s capabilities to satisfy the requirements of this solicitation. The emphasis of each Reply should be on completeness and clarity of content. Replies that are not timely submitted with all required information may be deemed nonresponsive. The risk of submitting a blank or unreadable USB flash drive or CD/DVD rests with the Respondent. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 32 Mobile Communication Services 3.6 Mandatory Responsiveness Requirements The Department will not evaluate Replies that do not meet the minimum mandatory requirements listed below. Responses to the SOW will be scored at the evaluation phase. Responses to the SOW and evaluator scores will not be used to determine the responsiveness of the Replies. The Department reserves the right to waive any minor irregularity, technicality, or omission if the Department determines that doing so will serve the best interest of the State. 3.6.1 The Respondent must be, at the time of Reply submittal, a facilities-based mobile wireless service provider with a network that covers at least 90% of the nation’s non-rural population. A Respondent which has been determined by the Federal Communications Commission (FCC) to be a “nationwide service provider” in the Consolidated Communications Marketplace Report – 2018, paragraph 6, page 4, and paragraph 44, page 37, is presumed to meet this coverage requirement. A Respondent not listed in the above-mentioned FCC report as a nationwide service provider must submit documentation showing that it has been independently verified by a government entity as meeting these coverage requirements. The report is located here: https://docs.fcc.gov/public/attachvments/FCC-18-181A1.pdf The certifications required in Subsections 3.6.2 through 3.6.4 must be accomplished through the execution of Form 5, Mandatory Responsiveness Requirements, below. A Reply will be deemed nonresponsive if it fails to contain a signed Form 5. 3.6.2 The Respondent must certify that it is in compliance with Subsection 3.1, General Instructions to Respondents (PUR 1001 Form), of this ITN. 3.6.3 The Respondent must certify that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in sections 287.133 and 287.134, Florida Statutes, respectively. 3.6.4 The Respondent must certify that it is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. 3.6.5 The Respondent must certify that it is currently authorized to do business with the State, or will obtain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract, prior to Contract execution. Website: www.sunbiz.org 3.7 Contents of Reply All Replies are to be organized in sections as directed below. Submit the sections of the Reply in one (1) sealed package to the Procurement Officer, organized as follows: 1. A cover letter on the Respondent’s letterhead with the following information: a. Company name and physical address; b. Primary location from where the work will be performed; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 32 Mobile Communication Services c. Contact information for primary point of contact, including phone number and email address; and d. Federal Employer Identification (FEID) Number. 2. Completed forms: FORM 1 – CONTACT INFORMATION FORM 2 – NOTICE OF CONFLICT OF INTEREST FORM 3 – NON-COLLUSION STATEMENT FORM 4 – STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT FORM 6 – BUSINESS EXPERIENCE 3. Mandatory Responsiveness Requirements: A signed FORM 5 – MANDATORY RESPONSIVENESS REQUIREMENTS. 4. Respondent’s Reply to the Statement of Work (Technical Reply) Respondent will provide a response to each subsection in the SOW, where it is requested, by either inserting a narrative in the response blocks below the text of the numbered subsection (preferred method) or by attaching a narrative with a reference to the corresponding SOW subsection. Note: It is the Respondent’s responsibility to ensure responses are properly aligned with the corresponding SOW sections. The Department will not be responsible for evaluating portions of responses that are improperly aligned with the SOW subsections. See also Subsection 1.1, Instructions for Response Blocks, of the SOW regarding SOW Reply instructions. Provide responses to the SOW in a font color for narrative that is different than the SOW font color. 5. Respondent’s Experience Reply Respondent will provide an Experience Reply that provides all the information required by this section. The Respondent will supply a brief narrative of Respondent’s prior relevant experience and ability to provide the proposed Wireless Voice Services (WVS) and Wireless Data Services (WDS) described in Attachment A – Statement of Work, including, at a minimum, a description of: a. Respondent’s market penetration for WVS and WDS services. b. Respondent’s experience providing services of similar scope to other public sector clients comparable to the State of Florida. c. Respondent’s experience supporting devices and software systems of different manufacturers. List similar or like systems the Respondent has supported in the last three (3) years. d. Respondent’s experience providing Highly-available, Highly-reliable telecommunications infrastructures and services. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 32 Mobile Communication Services e. Respondent’s experience providing sufficient staffing levels, local staffing, and a quality staff driven to proactively address issues. f. Proposed Key Staff – given the requirements in Sections 2.2 through 2.7 of Attachment A, Statement of Work: i. Describe in detail the proposed offering for key staff positions, addressing the minimum requirements listed in the Statement of Work. ii. Provide resumes for all persons being proposed for the key staff positions. iii. Provide a proposed Staffing Organizational Chart, including all staff (both key staff and non-key staff) that are anticipated to be assigned to the Contract, including names and titles (full-time and part-time). iv. Describe the proposed Customer Support Team model, including staffing levels, minimum qualifications, and average years of experience of the proposed team. 6. Letter of Bondability A letter signed on or after October 1, 2020, from a surety company or bonding agent authorized to do business in the State and written on company letterhead indicating the Respondent’s ability to obtain a performance bond in the amount of at least five hundred thousand dollars ($500,000). For additional information see Section 16, Performance Bond, of Attachment B – Draft Contract. 7. Pricing and Devices Submit the following items in one (1) separate electronic file folder: o Vendor’s Services and Discounts Pricing o Vendor’s Services and Discounts Pricing, Public Safety, if the Respondent is proposing to provide services in accordance with SOW Section 4, Public Safety Service Plans and Devices o Vendor’s Device List Note: The items submitted in this Pricing and Devices portion will not be evaluated or scored by the Department during the evaluation phase of the ITN, nor will these items be used to determine vendor responsiveness. The Department intends for these items to be utilized by the negotiation team to establish a baseline for service and pricing discussions with Respondents during the negotiation phase of the ITN. 3.8 Public Records, Respondent’s Confidential Information, and Redacted Replies The following subsections supplement Section 19, Public Records, of the PUR 1001 Form, General Instructions to Respondents. By submitting a Reply, the Respondent agrees to protect, defend, and indemnify the Department for any and all claims arising from or relating to the Respondent’s determination that the redacted portions of its Reply are confidential, proprietary, trade secret, or otherwise not subject to disclosure. If the Respondent fails to mark material exempt, or fails to submit a redacted copy of information it claims is confidential, the Department is authorized to produce, in their entirety, all documents, data, or records submitted to the Department in answer to a public records request for these records. However, no portion of a Reply will be produced in response to a public records request until such time as the Department provides notice of an intended decision with regard to this ITN or until thirty (30) days after opening the final Replies, whichever is earlier (see Section 3.8.3, Public Inspection, below, for additional information). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 32 Mobile Communication Services 3.8.1 Electronic and Written Communications Unless exempted by law, all electronic and written communications pertaining to this ITN, whether sent from or received by the Department, are subject to Florida’s broad Public Records Law, found in Chapter 119, Florida Statutes. 3.8.2 Replies Unless exempted by law, all materials submitted as part of a Reply to this ITN will become a public record subject to the provisions of Chapter 119, Florida Statutes. Selection or rejection of a Reply does not affect the public record status of the materials. 3.8.3 Public Inspection Unless exempted by law, all public records are subject to public inspection and copying under Chapter 119, Florida Statutes. As noted above, a time-limited exemption from public inspection is provided for the contents of Replies pursuant to section 119.071(1)(b), Florida Statutes. Once that exemption expires, all contents of Replies become subject to public inspection, unless another exemption applies. Any claim of trade secret exemption for any information contained in Respondent’s Reply will be waived upon submission of the Reply to the Department, unless the claimed trade secret information is submitted in accordance with Subsection 3.8.4, How to Claim Trade Secret or Other Exemptions, below. This waiver includes any information included in the Respondent’s Reply outside of the separately bound document described below. 3.8.4 How to Claim Trade Secret or Other Exemptions If a Respondent considers any portion of materials made or submitted in the course of replying to this ITN to be trade secret under section 812.081, Florida Statutes, or other applicable law, or otherwise confidential under Florida or federal law, in order to preserve the confidentiality of the material, the Respondent must clearly designate, in writing, that portion of the materials as “confidential” when submitted to the Department. The Respondent must submit all such information as a separately bound, unredacted document clearly labeled “Confidential, Unredacted Reply” together with a brief written description of the grounds for claiming exemption from the Public Records Law, including the specific statutory citation for such exemption. The Respondent is to also simultaneously provide the Department with a separate, electronic redacted copy of its Reply. The file name of the electronic redacted copy is to contain the name of the Respondent, the ITN number, and redacted copy (e.g., Respondent Name DMS ITN _redacted copy.pdf). Prominently display the phrase “Redacted Copy” on the first page of the electronic redacted copy and each page on which information is redacted. The redacted copy is to be submitted no later than the Reply submittal deadline. Where such information is part of material already required to be submitted as a separately bound or enclosed portion of the Reply, further segregate it and separately bind or enclose and clearly label it as set forth above in addition to any other labeling required for the material. Negotiation Meetings. If the Respondent is invited to negotiations, it will be incumbent upon the Respondent to identify, in real-time, portions of the Respondent’s negotiation sessions that include references to materials and/or information the Respondent claims are confidential, proprietary, trade secret, or otherwise not subject to disclosure. If the Respondent fails to inform the Department that any portion of the negotiation meetings should be considered confidential, proprietary, trade secret or otherwise not subject to DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 32 Mobile Communication Services disclosure, the Department is authorized to produce the audio recording in answer to a public records request for these records. The Respondent is responsible for defending its determination that the portions of the negotiation sessions are exempt and not subject to disclosure. 3.8.5 Public Records Request If a Respondent fails to mark any materials submitted to the Department as confidential, or fails to submit a redacted copy as provided in this section, or fails to claim, in real-time, portions of the negotiations sessions as exempt, the Respondent waives the exemption, and the Department may produce all of the Respondent’s documents, data, or records or the Department’s recordings of negotiation sessions to any person requesting a copy under Chapter 119, Florida Statutes. The Respondent exclusively bears the burden of complying with Subsection 3.8, Public Records, Respondent’s Confidential Information, and Redacted Replies, to ensure its exempt information is appropriately marked and protected. If a requestor asserts a right to the confidential information, the Department will notify the Respondent that such an assertion has been made. It is the Respondent ’s responsibility to assert that the information in question is exempt from disclosure under Chapter 119, Florida Statutes, or other applicable law. If the Department becomes subject to a demand for discovery or disclosure of the confidential information of the Respondent in a legal proceeding, the Department will give the Respondent prompt notice of the demand prior to releasing the information (unless otherwise prohibited by applicable law). The Respondent is responsible for defending its determination that the redacted portions of its Reply are confidential, proprietary, trade secret or otherwise not subject to disclosure. 3.8.6 Department Not Obligated to Defend Respondent’s Claims The Department is not obligated to agree with a Respondent’s claim of exemption and, by submitting a Reply, the Respondent agrees to defend its claim that each and every portion of the redacted material is exempt from inspection and copying under the Public Records Law. Further, by submitting a Reply, the Respondent agrees to protect, defend, indemnify and hold harmless the Department for any and all claims and litigation (including litigation initiated by the Department), including attorney’s fees and costs, arising from or in any way relating to Respondent’s assertion that the redacted portions of its Reply or portions of the negotiation sessions are trade secrets or otherwise exempt from public disclosure under Chapter 119, Florida Statutes. The Department may use counsel of its choosing to defend any such claims, and the Respondent shall promptly pay the Department’s invoices for legal services on a monthly basis for all costs and expenses, including legal fees, incurred in defending such claims. 3.9 Additional Information By submitting a Reply, the Respondent certifies that it agrees to all criteria specified in this solicitation. The Department may request, and the Respondent shall provide, clarifying information or documentation. Failure to supply the information or documentation as requested may result in the Reply being deemed non-responsive. 3.10 Respondent’s Pricing Respondents are to submit pricing at the time of their Reply. Pricing should be submitted as if the terms and conditions of Attachment B – Draft Contract are final. There is no guaranteed minimum spend from the Department or the Customers. Respondents are instructed to only submit pricing for services that are within the contemplated scope of this procurement, including additional options or features proposed by the Respondent that are in accordance with the SOW. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 32 Mobile Communication Services If the proposed pricing includes services outside of the scope of the Contract, those services will not become part of the Contract and will neither be included in CSAB nor be offered to Customers. Pricing must be uniform with no variation for geographic location of service delivery. Respondents are encouraged to provide the best possible pricing at all times. Pricing submitted will be considered pricing for the initial and any renewal periods. Respondents’ proposed pricing is inclusive of all government sanctioned surcharges and fees (as provided in the SOW, Subsection 5.6, Taxes and Government Sanctioned Fees) necessary to deliver the proposed services, unless otherwise separately identified in the Reply. The only additional costs permitted will be reasonable costs for expedited orders. 3.10.1 Vendor’s Device List The Respondent should submit a Vendor’s Device List of the Respondent’s proposed devices and pricing, which will become part of the final Contract, as modified during negotiations. The Vendor’s Device List should include all proposed devices, including, at a minimum, cellular phones, smartphones, tablets, broadband access devices (data-only), cellular mobile broadband devices (support for internet access), devices supporting secure access to MFN, and accessories. Devices may be shown with a variety of packages, with detailed pricing, and descriptions of associated services, devices and/or features. Any services, devices and/or features provided at no cost should be identified as $0.00. If the Respondent is proposing Public Safety services and devices, the Vendor’s Device List may also include Public Safety wearables and other Public Safety wireless enabled devices. For all items listed below, the Vendor’s Device List should include: manufacturer and model, vendor’s identification number (SKU), vendor’s commercially advertised retail price as of the date the Reply is submitted to the Department, State purchase price, and any promotional pricing, as well as the following device-specific information: 1) Smartphones a. Operating system, camera, removable memory, hearing aid compatibility, mode, and other features. b. At least one unlocked iPhone and one unlocked Android smartphone. 2) Air Cards and hotspots a. Mode, compatibility with 4G LTE, compatibility with 5G, compatibility with Apple Operating Systems (iOS, Mac OS), compatibility with Microsoft Operating systems (Windows), external antenna, and other features. 3) Tablets a. Operating system, camera, removable memory, and other features. 4) Basic Phones a. At least one basic phone that is available to Customers at no charge, other than the cost of the purchased service plan. 5) Accessories a. May include phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 6) Public Safety Wearables DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 32 Mobile Communication Services 3.10.2 Vendor’s Services and Discount Pricing The Respondent should submit services and discount pricing, which will become part of the final Contract, as modified during negotiations. If bidding on the public safety portion of this procurement, the Respondent should also submit public safety-specific pricing. Respondents may mirror the formats of existing End User Price Lists (EUPLs), also referred to as User Rates, or create their own. The current EUPLs can be found on this DMS website: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/voice_services/mobile_communication_services. Respondent’s should state prices as monthly recurring charges (MRC) or non-recurring charges (NRC). The Services and Discounts Pricing should include the following, at a minimum: 1) Non-pooled Plans a. Pricing and details of all non-pooled plans, which may include: i. Voice per minute rate plans: usage based, limited ii. Unlimited plans: voice; voice and text; voice, text, and data; voice, data, messaging, and hotspot iii. Messaging plans: limited and unlimited iv. Data only device plans: per megabyte data plan, data plan with tethering, data plan without tethering, and unlimited data b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs, including the number of messages (SMS/MMS), minutes (anytime, nights, or weekends), data limits, and included features, such as call waiting. i. Detail how airtime and other measured usage are billed; for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, unanswered outgoing calls incurring airtime. ii. Description of billing for calls directly dialing or receiving from the same carrier. iii. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. iv. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 2) Pooled Plans a. Pricing and details of all pooled plans, which may include: i. Description of tiers, including the number of minutes included in the plans. b. Relevant unit pricing, including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. c. Describe: i. how the minutes are aggregated and credits are applied; ii. how a Customer can have more than one pool; iii. rollover minutes; iv. pool limitations, e.g., limits to the number of users; and v. included features, such as call waiting. 3) Push-to-Talk a. Pricing and details of all push-to-talk plans, which may include: i. Standalone push-to-talk and add-on push-to-talk plans. ii. Relevant unit pricing including price per minute, variation of price per minute for nights and weekends, monthly rollover of minutes or data. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 32 Mobile Communication Services iii. Description of services included in the monthly recurring costs and included features 1. Detail how measured usage is billed, for example, in full-minute increments, rounded up to the next full increment at the end of each call for billing purposes, or unanswered outgoing calls incurring airtime. 2. If the pricing changes for nights and weekends, describe the times the carrier deems are nights and weekends and any changes to charges during this time. 3. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 4) Machine-to-Machine a. Pricing and details of all machine-to-machine and internet of things service plans which may include: i. Description of tiers, including the usage caps of each tier. One (1) MB to twenty (20) GB requested, at minimum. b. Relevant unit pricing, including price per minute, variation of price per MB for nights and weekends, and monthly rollover of minutes or data. c. Description of services included in the monthly recurring costs and included features. i. Detail how measured usage is billed. ii. Detail any prohibited activities, such as those prohibited for compliance with the law or to prevent interference with the network. 5) Discounts a. All proposed discounts off accessories and devices. b. State what published price the discount percentage applies to (MSRP, vendor published catalog, etc.). i. Describe any additional proposed discounts, such as 100% discount off activation fees. ii. Specific pricing for devices should be listed in the Vendor's Device List. 6) Additional Features, Fees, and Other Items a. Respondents may describe and detail any additional offerings that are contemplated within the SOW. i. These shall include surcharges and fees (see SOW Section 5.6, Taxes and Government Sanctioned Fees). ii. These may include chargeable features, such as robo-call blocking, mobile device management, etc. iii. Respondents may also suggest tiered pricing. iv. Where applicable, Respondents should detail the plan name and type, monthly recurring cost, etc. b. There will be no activation fees for services and devices purchased off the Contract. Current MCS contracts do not allow activation fees for services and devices. SECTION 4. SELECTION METHODOLOGY 4.1 Responsiveness and Responsibility The Department will determine which Respondents are responsive and responsible, and which have submitted a Responsive Reply that meets the requirements of this solicitation (see section DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 32 Mobile Communication Services 287.012, Florida Statutes). The Department will perform the initial responsiveness check. Replies found to be nonresponsive will not be evaluated. The Department reserves the right to act upon information discovered after the initial responsiveness check impacting the responsibility or responsiveness of the Respondent. 4.2 Evaluation Process – General Overview The Department will appoint an evaluation team for the evaluation and scoring of the Responsive Replies for the evaluation phase. Each evaluator will be provided a copy of each Respondent’s Reply that is deemed Responsive. The evaluators will score Replies against the evaluation criteria set forth in subsection 4.3, Evaluation of the Reply, in order to establish a competitive range of Replies reasonably susceptible of award. The Evaluation Summary Score Sheet Table, to be used by the Department to calculate evaluation scores, provides for the SOW sections that will be scored and the relative weights given to the scored sections. See subsection 4.4, Negotiations, for information on the negotiation phase of the ITN. All Replies that meet the Mandatory Responsiveness Requirements will be evaluated as described in section 4, Selection Methodology. 4.3 Evaluation of the Reply The evaluators will independently review and evaluate the Responsive Replies. Using the assessment scale below, the evaluators will assign scores zero (0) to four (4) based on the quality of each section of the Reply to the SOW. In determining the quality of a Reply, the evaluators will use the following guiding questions: • How well does the Reply demonstrate an understanding of the services requested? • How well does the Reply demonstrate the Respondent’s ability to provide the services requested? • How well does the Reply address the requested services? Assessment Evaluator Score Unacceptable 0 Poor 1 Adequate 2 Good 3 Exceptional 4 4.3.1 Scoring Scoring, for purposes of determining the competitive range, will be a total of the evaluator’s weighted scores for each Respondent for all scored sections of the SOW. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 32 Mobile Communication Services The table below demonstrates the calculations the Department will use to determine the Respondent’s Final Weighted Score, based on the raw scores given by the Evaluation Team members while evaluating the Respondent’s Reply. The Raw Points scored for each section, by each evaluator, will be averaged together and then multiplied by the Weight Factor in the table below for each section. This calculation will render the Respondent’s Weighted Scores for each section. The Respondent’s Weighted Scores for each section will be added together to determine the Respondent’s Final Weighted Score. EVALUATION SUMMARY SCORE SHEET Section Maximum Possible Raw Score Weight Factor Maximum Possible Weighted Score 1.6 Evolving Technology 4 X 50 = 200 2.1 Staffing Responsibilities 4 X 100 = 400 3.6 Wireless Data Services 4 X 75 = 300 3.10 State of Florida Coverage 4 X 50 = 200 3.12 Security 4 X 50 = 200 3.16 Highly Available and Highly Reliable Design Characteristics 4 X 25 = 100 3.17 Reports, Updates, and Notification Requirements 4 X 50 = 200 3.19 Customer Support 4 X 50 = 200 3.20 Contractor’s MCS Portal 4 X 25 = 100 3.21 Devices 4 X 50 = 200 3.22 Cooperation with Other Contractors 4 X 25 = 100 3.23 Customer Migration 4 X 75 = 300 3.26 Project Management 4 X 25 = 100 Respondent’s Experience Reply 4 X 300 = 1,200 Maximum Possible Final Weighted Score: 3,800 For additional instructions for replying to the SOW, see SOW subsection 1.1. For selection methodology, scoring, and weighting, see this ITN section 4, Selection Methodology. 4.3.2 Other Department Rights for Evaluation The Department reserves the right at any time during the Evaluation Process to: 1. Conceal pricing information from evaluators or provide an instruction to evaluators to disregard pricing information in their evaluation of a Responsive Reply. 2. Redact, omit, or provide instruction to evaluators to disregard any portions of a proposed offering which the Department determines are outside of the scope of this procurement. 4.4 Negotiations 4.4.1 Negotiations Process – General Overview After the evaluation of Replies based on the criteria identified above, the Department will establish a competitive range of Replies reasonably susceptible of award and will select one (1) or more Respondents within the competitive range to commence negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 32 Mobile Communication Services The Department will establish a negotiation team to conduct the negotiations. The negotiation team will make a recommendation of (an) award(s) to the Respondent(s) that will provide best value based on the selection criteria in the ITN. The negotiation team will not be bound by evaluator scoring but may use the evaluator scoring as a reference tool during the negotiation process. The Department will require the Respondent(s) to provide the Vendor’s Services and Discounts Pricing; Vendor’s Services and Discounts Pricing, Public Safety (if proposing public safety services); and Vendors Device List if they were not originally included in the Respondent’s Reply. All pricing submitted may be reduced during negotiations but cannot be raised unless the increase is reflected in the BAFO and is directly related to changes in offered services in the BAFO and as negotiated in accordance with this ITN. During the negotiation process, the Department also reserves the right to negotiate a la carte services, categories, and components of services. The format and content of any pricing submissions, including but not limited to BAFOs, may be amended during negotiations at the discretion of the negotiation team. The Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. The Department may require additional technical detail, diagrams, demonstrations, and documentation. The negotiation team may request proposed alternative terms or deliverables during negotiations, but it is under no obligation to accept proposed alternative terms or deliverables. The Department reserves the right to negotiate concurrently or sequentially with competing Respondent(s). Negotiations will not be open to the public but will be recorded. Recordings of negotiations and negotiation team strategy meetings will be subject to the provisions of section 286.0113, Florida Statutes. Negotiation meetings will be conducted in Tallahassee, Florida, if conducted in-person, or using technology-based solutions, if conducted remotely. The Department reserves the right to schedule in-person negotiations at a different location in the State. The Department may distribute an agenda in advance of any negotiation session. Representatives for each Respondent should plan to be available, at least by telephone, without interruptions, for the entirety of the Respondent’s scheduled negotiation meeting(s). Negotiations will continue as determined by the negotiation team, until acceptable terms and conditions are agreed upon through a BAFO, if applicable, or it is determined that an acceptable agreement cannot be reached. The Department reserves the right to conclude negotiations at any time and proceed to Contract award. 4.4.2 Respondent Attendance at Negotiations The Department reserves the right to limit the number of representatives permitted to attend the negotiation sessions. 4.4.3 Revised Replies and Best and Final Offers During the negotiation phase, the Department may request clarification and revisions to Replies (including BAFOs) and identify information to be submitted to the Department until it is satisfied DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 32 Mobile Communication Services that it has achieved the best value for the State. Failure to provide information requested by the Department during the negotiation phase may result in termination of negotiations with the Respondent. It is anticipated that the Department will use language in the Request for BAFO expressing contractual requirements within the procurement documents where the language was previously permissive. For example, the word ‘should’ may be replaced by the word ‘must’ in the final SOW attached to the Request for BAFO. 4.4.4 Other Department Rights During Negotiations The Department has sole discretion in deciding whether and when to take any of the following actions and to decide the scope and manner of such actions. The Department reserves the right at any time during the negotiation process to: a) Schedule additional negotiation sessions with any or all Respondents. b) Require any or all Respondents to provide additional, revised, or final written Replies addressing specific topics, including, but not limited to, modifications to the solicitation specifications, terms and conditions, or business references. c) Require any or all Respondents to provide revised Replies and written BAFO(s). d) Require any or all Respondents to address services, prices, or conditions offered by any other Respondent. e) Pursue a Contract with one (1) or more Respondents for the services encompassed by this solicitation, including any addendums thereto and any request for additional, revised, or final written Replies or request for BAFOs. f) Pursue the division of Contracts between Respondents by type of service or geographic area, or both. g) Finalize Contract terms and conditions with any Respondent at any time. h) End negotiations with any or all Respondents at any time, regardless of the status of or schedule of negotiations, and to continue with other Respondents, or not continue with any Respondents. i) Conclude negotiations at any time and proceed to Contract award. j) Re-open negotiations with any responsive Respondent. k) Take any additional, administrative steps deemed necessary in determining the final award, including conducting demonstrations, additional fact-finding, evaluation, or negotiation where necessary and consistent with the terms of this solicitation. l) Request the assistance of and use subject matter experts for any portion of the procurement or throughout the procurement. m) Review and rely on relevant information contained in the Replies. n) Request pricing options different from the initial pricing provided by the Respondent. This information may be used in negotiations. o) Request business references and materials related to a reference check. p) Contact Respondent’s Customers, if any, or other entities with information relevant to the Respondent’s responsibility, experience, and/or ability. 4.4.5 Negotiation Meetings Not Open to Public In accordance with section 286.0113, Florida Statutes, negotiations between the Department and Respondents are exempt from Chapter 286, Florida Statutes, and s. 24(b), Art. I of the State DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 32 Mobile Communication Services Constitution. Also, any portion of a team meeting at which negotiation strategies are discussed are exempt from section 286.011, Florida Statutes. The Department will record all meetings of the negotiation team and all negotiation meetings between the Department and Respondents, as required by law, and such recordings will eventually become public record pursuant to Chapter 286, Florida Statutes. During negotiations, Respondents must inform the Department if any portion of the meetings should be considered confidential, proprietary, trade secret, or otherwise not subject to disclosure pursuant to Chapter 119, Florida Statutes, the Florida Constitution, or other authority, so that the Department can make appropriate arrangements for the segregation of the recording. 4.5 Final Selection and Notice of Intent to Award Contract 4.5.1 Award Selection Contract(s) will be awarded, if any award is made, to the responsive and responsible vendor(s) whose BAFO is assessed as providing the best value to the State in accordance with the selection criteria of this ITN. 4.5.2 Selection Criteria The following award selection criteria will apply for this ITN: a) The Respondent’s demonstration of its prior relevant experience, including track record, and the overall professional experience of the Respondent at providing the proposed services; b) The Respondent’s ability and approach to meeting the goals of the ITN, as stated in subsection 1.5, Goals of the ITN, and SOW subsection 1.3, MCS Objectives; c) The Respondent’s ability and approach to providing the services and associated devices sought in the SOW; d) The Respondent’s pricing. 4.5.3 Department’s Negotiation Team Recommendation The Department’s negotiation team will make a recommendation as to the Contract award(s) that will provide the best value to the State based on the selection criteria. SECTION 5. AWARD 5.1 Rights for Award The Department reserves the right to: • Award a contract to one (1) or more Respondents for the services encompassed by this solicitation. • Award a contract to one (1) or more Respondents, or no Respondents at all, for all or part of the work contemplated by this solicitation. • Select one (1) or more Respondents by type of service, geographic area, and/or both. • Award contracts for less than the entire geographic area. • Award and contract with other Responsive Respondents in the event that the Department is unable to contract with the initially awarded Respondent(s). • Reject all Replies and determine whether to reissue a competitive solicitation. • Withdraw or cancel the solicitation and make no award. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 32 Mobile Communication Services 5.2 Agency Decision The Department will post a Notice of Intent to Award to enter into one (1) or more contracts with the Respondent(s) identified therein, on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. If the Department decides to reject all Replies, it will post its notice on the VBS website: http://vbs.dms.state.fl.us/vbs/main_menu. 5.3 Other Reserved Rights • The Department has the right to use any or all ideas or adaptations of the ideas presented in any Reply. Selection or rejection of a Reply will not affect this right. • The Department reserves the right, after posting a Notice of Intent to Award, to withdraw or cancel the procurement, or amend its Notice of Intent to Award and re-open negotiations with any Respondent at any time prior to execution of a Contract. 5.4 No Contract until Execution A Notice of Intent to Award under this ITN shall not constitute or form any contract between the Department and a Respondent. No contract shall be formed until such time as a Respondent and the Department formally execute a contract with requisite written signatures. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 26 of 32 Mobile Communication Services FORM 1 – CONTACT INFORMATION For solicitation purposes, the Respondent’s contact person will be: Should the Respondent be awarded the Contract, the Account Manager’s contact information will be: Name Title Company Name Address Telephone Fax E-mail FEID # Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 27 of 32 Mobile Communication Services FORM 2 - NOTICE OF CONFLICT OF INTEREST Company Name For the purpose of participating in the solicitation process and complying with the provisions of Chapter 112, Florida Statutes, the company states the following conflict(s) of interest exists as noted below (if none, write N/A in the applicable section(s) below): The persons listed below are corporate officers, directors, or agents and are currently employees of the State of Florida or one of its agencies: The persons listed below are current State of Florida employees who own an interest of five percent (5%) or more in the company named above: Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 28 of 32 Mobile Communication Services FORM 3 - NON-COLLUSION STATEMENT I state that I of , (Name and Title) (Name of Respondent) am authorized to make this statement on behalf of my firm and its owner, directors, and officers. I am the person responsible in my firm for the price(s) and amount(s) submitted in response to this ITN and the preparation of the Reply. I state that: 1. The price(s) and amount(s) submitted in response to this ITN, either in the initial Reply or during negotiations, will be arrived at independently and without consultation, communication, or agreement with any other Respondent or potential Respondent. 2. Neither the price(s) nor the amount(s) submitted in response to this ITN, and neither the approximate price(s) nor approximate amount(s) submitted in response to this ITN, either in the initial Reply or during negotiations, have been or will be disclosed to any other firm, vendor, Respondent, or potential Respondent, and they will not be disclosed before Reply opening. 3. No attempt has been made or will be made to induce any firm or persons to refrain from submitting a Reply to this ITN, or to submit prices higher than the prices submitted in this Reply, or to submit any intentionally high or noncompetitive price(s) or other form of complementary Reply. 4. The Reply of my firm is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive Reply. 5. , its affiliates, subsidiaries, officers, director, and employees (Name of Respondent) are not currently under investigation by any governmental agency and have not in the last ten (10) years been convicted or found liable for any act prohibited by state or federal law in any jurisdiction involving conspiracy or collusion with respect to a bid on any public contract, except as follows: I state that I and the named firm understand and acknowledge that the above representations are material and important and will be relied on by the State of Florida for which this Reply is submitted. I understand, and my firm understands, that any misstatement in this statement is, and will be treated as, fraudulent concealment from the State of Florida of the true facts relating to the submission of Replies for this contract. Dated this day of Name of Respondent: Signed by: Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 29 of 32 Mobile Communication Services FORM 4 - STATEMENT OF NO PRIOR DISQUALIFYING INVOLVEMENT I, as an authorized representative of the Respondent, certify that nothing in section 287.057(17)(c), Florida Statutes (see below), prohibits the Respondent’s entry into any Contract resulting from this solicitation. Section 287.057(17)(c), Florida Statutes: A person who receives a contract that has not been procured pursuant to subsections (1)-(3) [of s. 287.057, F.S.] to perform a feasibility study of the potential implementation of a subsequent contract, who participates in the drafting of a solicitation or who develops a program for future implementation, is not eligible to contract with the agency for any other contracts dealing with that specific subject matter, and any firm in which such person has any interest is not eligible to receive such contract. However, this prohibition does not prevent a Respondent who responds to a request for information from being eligible to contract with an agency. Name of Respondent’s Organization Signature of Authorized Representative and Date Print Name DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 30 of 32 Mobile Communication Services FORM 5 – MANDATORY RESPONSIVENESS REQUIREMENTS The Respondent certifies that it is in compliance with Subsection 3.1, General Instructions to Vendors (PUR 1001 Form). The Respondent certifies that neither it, nor its affiliates, is a convicted vendor or a discriminatory vendor as described in sections 287.133 and 287.134, Florida Statutes, respectively. The Respondent certifies that it is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or the Scrutinized Companies that Boycott Israel List, and is not participating in a boycott of Israel. The Respondent certifies that it is currently authorized to do business with the State, or will obtain authorization through the Department of State, Division of Corporations, should the Respondent be awarded the Contract, prior to Contract execution. Website: www.sunbiz.org The Respondent must be, at the time of Reply submittal, a facilities-based mobile wireless service provider with a network that covers at least 90% of the nation’s non-rural population. A Respondent which has been determined by the Federal Communications Commission (FCC) to be a “nationwide service provider” in the Consolidated Communications Marketplace Report – 2018, paragraph 6, page 4, and paragraph 44, page 37, is presumed to meet this coverage requirement. A Respondent not listed in the above-mentioned FCC report as a nationwide service provider must submit documentation showing that it has been independently verified by a government entity as meeting these coverage requirements. The report is located here: https://docs.fcc.gov/public/attachvments/FCC-18-181A1.pdf Signature below certifies that the signatory has the authority to respond to this solicitation on the Respondent’s behalf and certifies conformance with all Mandatory Responsiveness Requirements listed above. _______________________________________________ Name of Respondent’s Organization _______________________________________________ Printed Name of Organization’s Authorized Representative _______________________________________________ ____________________ Signature of Organization’s Authorized Representative Date DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 31 of 32 Mobile Communication Services FORM 6 - BUSINESS EXPERIENCE Provide the information requested below. Print and complete this form as many times as needed to demonstrate experience in providing the same or similar services sought in this procurement. The experience cannot be from: a. Current employees of DMS. b. Former employees of DMS within the past three (3) years. c. Persons currently or formerly employed by the Respondent’s organization. d. Board members of the Respondent’s organization. e. Relatives. f. Corporations based solely in a foreign country. g. Any person involved in the drafting of this ITN or the procurement process. The same entity may not be listed more than once. In the event the Respondent has had a name change since the time work was performed for a listed reference, the name under which the Respondent operated at that time should be provided in the space provided for “Brief Summary of Services.” The Department reserves the right to contact entities stated below, and also other than those identified by the Respondent, to obtain additional information regarding past performance. The Department may also solely rely on the information stated below without contacting the entities state below. Information Experience #1 Company Name Company Person Title Address City State Telephone Number Email Address Contract Period (contract start date to contract end date) Brief summary of services Information Experience #2 Company Name Company Person Title Address City State Telephone Number Email Address DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 32 of 32 Mobile Communication Services Contract Period (contract start date to contract end date) Brief summary of services Information Experience #3 Company Name Company Person Title Address City State Telephone Number Email Address Contract Period (contract start date to contract end date) Brief summary of services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 66 Attachment A: Statement of Work Mobile Communication Services 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary ATTACHMENT A – STATEMENT OF WORK FOR MOBILE COMMUNICATION SERVICES ITN NO: DMS-19/20-006 INVITATION TO NEGOTIATE THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 66 Attachment A: Statement of Work Mobile Communication Services Table of Contents 1. Statement of Work Introduction ....................................................................................... 6 1.1 Instructions for Response Blocks .................................................................................... 7 1.2 Mobile Communication Services Portfolio ....................................................................... 7 1.3 MCS Objectives................................................................................................................ 8 1.4 MyFloridaNet .................................................................................................................... 9 1.5 End User Price Lists and Vendor’s Device List ............................................................... 9 1.6 Evolving Technology ...................................................................................................... 10 2. Contractor Staffing ......................................................................................................... 11 2.1 Staffing Responsibilities ................................................................................................. 11 2.2 Key Staff Position - Account Manager ........................................................................... 13 2.3 Key Staff Position - Project Manager............................................................................. 14 2.4 Key Staff Position - Business Operations Manager ...................................................... 14 2.5 Key Staff Position - Engineering and Design Manager ................................................. 15 2.6 Key Staff Position - Operations and Security Manager ................................................. 15 2.7 Customer Support Team................................................................................................ 16 3. Services and Devices for Mobile Communication Services.......................................... 17 3.1 Wireless Voice Services................................................................................................. 17 3.2 Wireless Data Service .................................................................................................... 17 3.3 Wireless Data Service - IP Addresses........................................................................... 18 3.4 Wireless Data Service – Access Circuit ........................................................................ 18 3.5 Wireless Data Service - Closed User Groups ............................................................... 20 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 66 Attachment A: Statement of Work Mobile Communication Services 3.6 Wireless Data Service – Network-to-Network Interface Design.................................... 21 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet.......................................... 25 3.8 Wireless Data Service – Traffic Directly to the Internet................................................. 26 3.9 Wireless Data Service - Test Plan ................................................................................. 28 3.10 State of Florida Coverage .............................................................................................. 28 3.11 Roaming ......................................................................................................................... 29 3.12 Security........................................................................................................................... 29 3.13 Reviews of the Contractor’s Service .............................................................................. 31 3.14 Emergency Services ...................................................................................................... 32 3.15 Contractor’s Service Delivery Costs .............................................................................. 33 3.16 Highly Available and Highly Reliable Design Characteristics ....................................... 33 3.17 Reports, Updates, and Notifications Requirements ...................................................... 34 3.18 Service Level Agreement Operational Process............................................................. 35 3.19 Customer Support .......................................................................................................... 37 3.20 Contractor’s MCS Portal ................................................................................................ 38 3.21 Devices ........................................................................................................................... 39 3.22 Cooperation with Other Contractors .............................................................................. 40 3.23 Customer Migration ........................................................................................................ 41 3.24 Transition for Future Iterations of this Service............................................................... 41 3.25 Contractor Meetings with DMS ...................................................................................... 43 3.26 Project Management ...................................................................................................... 45 3.27 Project Management - Services Infrastructure Checklist .............................................. 50 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 66 Attachment A: Statement of Work Mobile Communication Services 4. Public Safety Service Plans and Devices...................................................................... 53 4.1 Deployable Technologies............................................................................................... 53 4.2 Local Control .................................................................................................................. 54 4.3 Local control portal ......................................................................................................... 54 4.4 Public Safety Standards................................................................................................. 54 4.5 Demonstration Devices .................................................................................................. 54 4.6 Public Safety Customer Support.................................................................................... 55 4.7 Public Safety Reporting.................................................................................................. 55 4.8 Public Safety Marketing ................................................................................................. 55 5. Business Operations ...................................................................................................... 56 5.1 General Description of the SUNCOM Business Model ................................................. 56 5.2 Communications Service Authorization and Billing Transaction Flowchart .................. 56 5.3 Communications Service Authorization and Billing – Official Record ........................... 58 5.4 Communications Service Authorization and Billing - Interface with Contractor............ 58 5.5 Communications Service Authorization and Billing Service Catalog ............................ 59 5.6 Taxes and Government Sanctioned Fees ..................................................................... 59 5.7 User Access Privileges for the Contractor ..................................................................... 60 5.8 Work Orders ................................................................................................................... 60 5.9 Inventory ......................................................................................................................... 61 5.10 Invoicing Requirements.................................................................................................. 61 5.11 Electronic Substantiating Detail File .............................................................................. 61 5.12 Audit of Contractor Invoices ........................................................................................... 62 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 66 Attachment A: Statement of Work Mobile Communication Services 5.13 Mandatory Interface with the Contractor ....................................................................... 62 5.14 Properly Authorized Work Orders .................................................................................. 62 5.15 General Billing Requirements ........................................................................................ 62 5.16 Billing Start ..................................................................................................................... 62 6. Direct Ordering and Billing ............................................................................................. 63 6.1 Services and Devices Sold to Direct-Billed Customers................................................. 63 6.2 Cost Recovery Rate ....................................................................................................... 63 6.3 Contract Association on Direct-Billed Accounts ............................................................ 64 6.4 Monthly Reporting of Direct-Billed Accounts ................................................................. 64 6.5 Quarterly Reporting of Direct-Billed Accounts ............................................................... 65 6.6 Customers Liability ......................................................................................................... 65 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 66 Attachment A: Statement of Work Mobile Communication Services 1. Statement of Work Introduction This Attachment A – Statement of Work (SOW) describes cellular voice and data services, secure access to MyFloridaNet (cellular data-only devices), and other related telecommunication services, cellular phones, associated devices, accessories, and features, collectively referred to herein as Mobile Communication Services (MCS). All requirements contained in this SOW are Contract requirements. Deliverables and associated financial consequences (hereinafter referred to as “Service Level Agreements” or “SLAs”) are specified on Attachment C – Service Level Agreements. The intent of this procurement is to establish one (1) or more multi-year Contract(s) that meet the goals of the ITN, as stated in Section 1.5, Goals of the ITN, of that document. Any contracted services will be available for use by State agencies and political subdivisions of the State, municipalities, and nonprofit corporations in accordance with Chapter 282, Florida Statutes (F.S.). This SOW contains operational and administrative objectives for MCS that will form the requirements for implementation and on-going support under any Contract resulting from this ITN. This SOW is intended to reflect the requested service components DMS is seeking the Respondent to offer for MCS. This SOW includes references to service components that “must,” “shall,” or “will” be delivered; however, these SOW references to “must,” “shall,” “will,” and “minimum requirements” will not affect DMS’s determination of a Respondent’s responsiveness. DMS intends for these SOW references to become mandatory at the time of Contract execution (as reflected in DMS’s Request for Best and Final Offer (BAFO)). However, these SOW references may be subject to negotiation during the procurement and will be resolved through the terms of DMS’s Request for BAFO. The terms “will” and “shall” are used interchangeably. The Request for BAFO may also provide for requirements in place of what may previously have been requests. For example, the word ‘should’ in this SOW may be replaced by the word ‘must’ in the final SOW attached to the Request for BAFO. While the Department reserves the right to negotiate any term or condition during the negotiation process, the Contractor agrees that its Reply is based on the assumption that the terms and conditions of this SOW, as well as the Draft Contract (Attachment B to the ITN), apply as currently written. If more than one (1) Contract is awarded, then the use of the terms “Contract,” “Contractor,” “Reply,” and “Respondent,” include the plural when applicable. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 66 Attachment A: Statement of Work Mobile Communication Services 1.1 Instructions for Response Blocks The SOW contains response blocks where Respondents are to provide information. Respondents may attach additional narrative with a reference to the corresponding SOW response block subsection. Respondents should base responses on the information provided in the applicable subsections and response blocks regarding operational and administrative processes and other aspects of the proposed services. Responses to the SOW will be scored and will not be used to determine responsiveness. Respondents should provide responses to all response blocks seeking a response in the SOW. If the Respondent inserts “N/A” or leaves a response block blank, they will receive zero points for that subsection. Replies are to be submitted in accordance with the ITN. See Subsections 3.7, 4, of the ITN for additional instructions on submitting a Reply. The response blocks may contain approximate word counts in brackets, e.g., [Enter the response here – XXX words]. The word counts are provided as guidance to the length of the expected response; the word counts are neither minimum nor maximum limits. By submitting a Reply to this ITN, the Respondent affirms that it has read, understood, and will comply with all of the statements, terms, and conditions contained in this SOW. Do not provide pricing information in any SOW response block. Respondent is to submit pricing information separate from the response to this SOW, in accordance with instructions in the ITN. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.2 Mobile Communication Services Portfolio Mobile Communication Services are described below as well as in the public safety services in Section 4. 1.1.1 Wireless Voice Services (WVS), includes plans and cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices (cellular voice) and to traditional phones on the Public Switched Telephone Network (PSTN). This set of services also provides broadband access for email, internet browsing, texting, and numerous applications. 1.1.2. Wireless Data Services (WDS), includes a similar set of broadband services and devices as WVS but does not provide cellular voice and does not include PSTN voice connectivity. This set of services can provide secure data access into MyFloridaNet (for additional information, see Section 1.4, MyFloridaNet, below). DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 66 Attachment A: Statement of Work Mobile Communication Services Both sets of services include broadband data service plans governing the Customer’s monthly allotment for broadband access. 1.1.3 Web portals for both WVS and WDS. Customers utilize the DMS Communications Service and Billing system (CSAB) to review all MCS offerings, which are found on the End User Price List (EUPL). Orders are either placed directly via MyFloridaMarketPlace (MFMP), CSAB, or direct with the Contractor. For additional information regarding the EUPL, see Section 5, Business Operations. 1.1.4. Accessories include, but are not limited to, antennas, phone cases, tablet cases, headphones and ear buds, chargers, screen protectors, foldable keyboards, belt clips, and hands-free kits. 1.1.5. Equipment includes, but is not limited to, smartphones, basic phones, air cards, hot spots, tablets, and public safety wearables (within the optional subsection on Public Safety Service Plans and Devices). No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.3 MCS Objectives In accordance with the Department’s objectives for MCS, the Contractor shall provide: 1. Services and devices that keep pace with rapidly evolving technologies and related service plans. 2. A range of rate plans with a wide variety of up-to-date features. 3. Customer support services, including the Contractor’s MCS portal and superior staffing, with the best possible customer service. 4. Clearly articulated adoption of standards and designs in this SOW. 5. Complete and timely reporting on services to the Department and Customers. 6. Service strength with as much 4G/4G LTE or better service coverage as possible. 7. Highly-Available, Highly-Reliable (HA/HR) infrastructures. 8. Support for devices and software systems from different manufacturers. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 66 Attachment A: Statement of Work Mobile Communication Services 1.4 MyFloridaNet MyFloridaNet (MFN) is the State’s Multiprotocol Label Switching data network. MFN allows State agencies and other authorized users to communicate with each other. Information about MFN is available at: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/data_services/myfloridanet_2 No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 1.5 End User Price Lists and Vendor’s Device List This subsection applies to both WVS and WDS. 1.5.1 Creation of Initial EUPL and Vendor’s Device List Pricing information in the Contractor’s BAFO will be used by the Contractor to create the EUPL and Vendor’s Device List after Contract execution. The format of the EUPL and Vendor’s Device List must be approved by the Department. The Contractor must have one (1) EUPL and one (1) Vendor’s Device List that incorporate all offerings. The Department’s current MCS EUPLs are available on the DMS website here: https://www.dms.myflorida.com/business_operations/telecommunications/suncom2/voice_servic es/mobile_communication_services 1.5.2 Update Process to EUPL Given the fast pace of technological progress, DMS anticipates that plans and devices will improve and undergo alterations, within the scope of the Contract, over the term of the Contract. Changes in service plans, features, devices, or technology offered by the Contractor in the same, alternative, or equivalent form and within the scope of the Contract are permissible updates. Updates may be prompted by the Contractor, DMS, or Customers. Some updates may be accomplished via the change request process described in Section 5.2, Change Request, of the Contract; however, at DMS’s sole discretion, updates may require a Contract amendment. Contractor-Requested Updates. The Contractor may request updates to its EUPL and Vendor’s Device List throughout the Contract term. Such requests must be emailed to the DMS Contract Manager for review and approval. DMS has absolute discretion to approve or deny Contractor- requested updates. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall not offer Customers changes in plans, features, devices, or technology prior to obtaining DMS’s written approval. The Contractor shall not offer any updated prices or rate structures until changes have been approved by DMS and DMS has published an updated EUPL. When requested by DMS, the Contractor shall provide documentation on the requested update, including, but not limited to, market research and service and device specifications. DMS may review the information from the Contractor and any other source. DMS will not approve an update request until and unless the criteria below is met to its satisfaction. However, DMS reserves the right to deny an update request even if all of the criteria are met. The Contractor shall: 1. Substantially demonstrate the pricing is competitive to market rates, specifically that it is equal to or less than rates for similar offerings in the State of Texas, State of California, and State of New York; 2. Fully demonstrate the pricing is related to and is in line with currently offered pricing for similar services and equipment within the EUPL and/or the Vendor’s Device List; and 3. Fully demonstrate the proposed pricing is in accordance with Contract Section 3.2.2, Preferred Pricing. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 1.6 Evolving Technology This section is applicable to all services and equipment, including devices. The Contractor shall ensure delivery of services and devices that keep pace with rapidly evolving technologies and related service plans. The Vendor’s Device List and EUPL must be kept up-to- date, in accordance with the process detailed within SOW Subsection 1.5, End User Price Lists and Vendor’s Device List, offering the latest generation of devices and related service plans. The Contractor’s IP infrastructure must provide evolving technologies and offer Customers the latest generation of telecommunications infrastructure and devices. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure delivery of services and devices that keep pace with rapidly evolving technology and related service plans. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 66 Attachment A: Statement of Work Mobile Communication Services b. Describe the Respondent's commitment and plan to offer the latest generation of installed infrastructure supporting MCS (the Respondent's IP infrastructure). [Enter response here – 1,500 words] 2. Contractor Staffing This section is applicable to all services. The terms “Contractor staff” and “staff” include all staff employed by the Contractor providing services under the Contract and by its subcontractors providing services under the Contract. The Contractor shall provide sufficient, qualified staff to oversee and carry out the services of this Contract. The Contractor shall designate individuals in its organization to be contacts for DMS and its Customers in accordance with the following subsections. 2.1 Staffing Responsibilities 1. The Contractor staffing responsibilities include conducting all components of the Contract in a timely, efficient, productive, consistent, courteous, and professional manner. 2. The Contractor shall provide a sufficient number of Contractor staff to handle the workload projected for the start of the Contract and shall be scalable and flexible so staffing can be adapted as needed. 3. The Contractor shall devote the staffing time and resources necessary to successfully manage the Contract and provide the ongoing services, including having sufficient staff available for telephonic, email, and on-site consultations. 4. The Contractor shall provide each of its staff members orientation and training on all components of the Contract prior to allowing the staff member to work on any component of the Contract. The Contractor shall provide the DMS Contract Manager with documentation of this training upon request. 5. Key Staff. a. The Contractor shall initially fill all key staff positions and keep the key staff positions filled throughout the term of the Contract. Key staff positions will be filled within thirty (30) days from Contract execution. Attachment C, SLA-A1(a). b. The Contractor will only fill key staff positions with persons that fulfill the minimum job qualifications in accordance with this Section 2, Contractor Staffing. c. DMS reserves the right to review and approve candidates being considered by the Contractor for a key staff position described in this Contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 66 Attachment A: Statement of Work Mobile Communication Services d. DMS reserves the right to require the replacement of any staff who serve in a key staff position or as part of the Customer Support Team, and the Contractor shall remove such staff no later than ninety (90) calendar days’ from the date of DMS’s notice to the Contractor. e. Waiver. The Contractor may request a waiver of SLA-A1(b) from the DMS Contract Manager if it believes it has good cause to not fill a key staff position within the required timeframe. DMS will review any such requests on a case-by-case basis and respond within a reasonable timeframe. Determination of all waiver requests are at the sole discretion of DMS. SLA-A1(b) will be on hold while the Department is reviewing a request for waiver. f. Vacancy. i. It is understood and agreed that from time to time a vacancy may occur in key staff positions. For purposes of this Contract, a vacancy occurs when: the position is not initially filled; the position is not filled due to a resignation, retirement, termination, or reassignment; or the position is filled with a person who does not possess the minimum qualifications required to perform the job duties. A vacancy does not occur when: an employee is temporarily absent due to vacation, sick leave, or other temporary leave condition, such as training. In the case of a vacancy, the Contractor may arrange for the job duties to be provided by another employee who meets the minimum job qualifications until this position is filled. However, a temporary assignment will not suspend any Contractor Staffing SLAs. Key staff positions will be filled within ninety (90) days of vacancy or within the timeframe established by the Department after a waiver of the ninety (90) day requirement. Attachment C, SLA-A1(b). ii. The Contractor shall notify DMS of all vacancies of key staff positions within fourteen (14) days of the vacancy. Attachment C, SLA-A1(c). 6. Staffing Organization Chart. The Contractor shall develop a Staffing Organizational Chart to be implemented throughout the Contract term. Attachment C, SLA-A2. The chart will include all staff resources assigned to all components of the Contract to be approved by DMS. The final Staffing Organizational Chart must contain names, titles, and number of staff (full-time and part-time) proposed to support the Contract. The Contractor’s final Staffing Organizational Chart shall include a justification for the number of staff and the percentage of time each staff person will devote to the Contract. 7. Staffing Deficiencies. The Contractor is required to provide sufficient, competent, and capable staff to provide complete and timely services as required by the Contract. In the event DMS determines the Contractor has a staff deficiency, it will notify the Contractor in writing. A staff deficiency will include, at the Department’s discretion, insufficient number of staff, or insufficient level of competency in staff, to provide complete and timely services under this Contract. A staffing deficiency will also include the retention of staff thirty (30) days past a Department Contract Manager’s requirement to remove that staff member. The Contractor must remedy the identified staffing deficiencies by adding or replacing staff as required by the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 66 Attachment A: Statement of Work Mobile Communication Services Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Provide a detailed description of the following: a. How Respondent will ensure the dedication of its proposed key staff positions, including the proposed percent of time dedicated to DMS; b. How Respondent will be prepared at all times to recruit credentialed, appropriately licensed, and highly qualified staff and the recruitment process for staff that will be assigned to the Contract; c. Respondent’s orientation and training for Respondent’s staff assigned to the Contract; d. How Respondent will ensure it employs all required positions and that there are sufficient staff to complete all requirements initially and throughout the duration of the Contract. [Enter response here – 1,500 words] 2.2 Key Staff Position - Account Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Account Manager as the primary contact for DMS, unless DMS determines an exclusive Account Manager is in DMS’s best interest at any point during the Contract term, including renewals. This is a required key staff position. The Contractor is required to provide a full-time Account Manager for all services under the Contract. The Account Manager will be the senior manager and primary contact with responsibility for all day-to-day MCS issues, including, but not limited to, coordination and resolution of all MCS activities. The Account Manager will be a senior staff member able to carry DMS concerns to the Contractor’s management personnel. The Account Manager or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year. The Account Manager is required to participate in the various workgroups to accomplish services available under MCS. The Account Manager shall possess the following minimum qualifications: 1. A minimum three (3) years’ experience working with government clients in a government account management or sales role. 2. A knowledge of government business practices, including State practices and practices of Customers. 3. At least three (3) years’ work experience in the telecommunications industry. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 66 Attachment A: Statement of Work Mobile Communication Services 4. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. If the Contractor is providing Public Safety Services, the Account Manager must have experience in the Public Safety proposed services. 2.3 Key Staff Position - Project Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Project Manager, unless DMS determines an exclusive Project Manager is in DMS’s best interest. This is a required key staff position. The Project Manager shall oversee and take on the responsibility for the success of all projects. This individual will be the point of contact to coordinate all implementation and migration with DMS. This individual will manage and direct the planning of the Contractor’s staff and resources. The Project Manager is required to participate in the various workgroups to accomplish services available under MCS. The Project Manager shall possess the following minimum qualifications: 1. The ability to be responsible for every aspect of all projects related to this Contract. 2. The ability to lead and direct teams to deliver projects within the constraints of schedule, budget, and resources. 3. Demonstrated knowledge and experience to appropriately apply a project management methodology to projects. 4. Experience using Microsoft Project and the ability to keep all projects updated frequently and accurately. 5. A current Project Management Professional certification from the Project Management Institute, Scrum Master Certification from Scrum Alliance, CompTIA Project+ certification from CompTIA, a Lean Six Sigma certification, or other equivalent project management certification approved in writing by DMS. 2.4 Key Staff Position - Business Operations Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Business Operations Manager, unless DMS determines an exclusive Business Operations Manager is in DMS’s best interest. This is a required key staff position. The Business Operations Manager shall oversee business operations, including billing, ordering, and related business operational procedures. The Business Operations Manager, acting as the DMS advocate, will be a Contractor senior staff member able to carry DMS concerns to the Contractor’s management personnel. As the advocate, the individual must have the authority to direct the Contractor’s staff to effect business operational procedures and related outcomes. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 66 Attachment A: Statement of Work Mobile Communication Services The Business Operations Manager is required to participate in the various workgroups to accomplish services available under MCS. The Business Operations Manager shall possess the following minimum qualifications: 1. A minimum of three (3) years’ experience working with government clients. 2. Knowledge of government business practices, including State practices and practices of Customers. 3. Strong verbal and written communication skills, including the ability to communicate effectively at all levels of an organization. 2.5 Key Staff Position - Engineering and Design Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Engineering and Design Manager, unless DMS determines an exclusive Engineering and Design Manager is in DMS’s best interest. This is a required key staff position. The Engineering and Design Manager shall function as the point of contact for all engineering and design issues. The individual will be responsible for directing all aspects of engineering and design concerns for the services. The individual must have the authority to direct the Contractor’s staff. The individual or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year to manage and oversee restoration of services and to respond to State requests. The Engineering and Design Manager is required to participate in the various workgroups to accomplish services available under MCS. The Engineering and Design Manager shall possess the following minimum qualifications: 1. A minimum of three (3) years’ experience leading an engineering team responsible for services similar in size and scope to services available under MCS. 2. A Bachelor of Science degree or higher in an engineering discipline. Equivalent foreign degrees are also acceptable. 3. Five (5) years or more of engineering work experience. 2.6 Key Staff Position - Operations and Security Manager The Contractor shall assign a dedicated, but not necessarily exclusive, Operations and Security Manager, unless the Department determines an exclusive Operations and Security Manager is in DMS’s best interest. This is a required key staff position. The Operations and Security Manager shall serve as the engineer capable of communicating with other engineers as needed to resolve day-to-day issues. The individual will communicate with DMS and engineers from other Contractors providing telecommunications to the State and, if applicable, subcontractors. The individual will function as the point of contact for the day-to-day networking, service, and security issues, typically those involving real-time concerns. The DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 66 Attachment A: Statement of Work Mobile Communication Services individual must have the authority to direct the Contractor’s staff. The Operations and Security Manager, or a designated backup(s), must be available twenty-four (24) hours a day, 365 days of the year as required to manage operational and security concerns and respond to State requests. The Operations and Security Manager is required to participate in the various workgroups to accomplish services available under MCS. The Operations and Security Manager shall possess the following minimum qualifications: 1. A Bachelor of Science degree or higher in a computer science, information technology, engineering, or similar discipline. Equivalent foreign degrees are also acceptable. Equivalent work experience of five (5) years is acceptable. 2. Experience with business continuity and disaster recovery, including experience in development of disaster recovery plans. 3. Experience with information security architecture and security tools. 4. Knowledge of telecommunications industry best practices for service performance and security and applicable laws and regulations as they relate to security. 5. Knowledge of current technologies and processes used to establish and maintain networks with respect to security of MCS. The Operations and Security Manager should possess the following minimum qualifications: 1. It is preferred, but not required, that the Operations and Security Manager be a Certified Information Security Manager, a Certified Information Systems Security Professional, or hold another current industry-recognized security certification. 2.7 Customer Support Team The Contractor shall provide a Customer Support Team for this Contract. This team is not required to be full-time staff (part-time staff is acceptable) or exclusively dedicated to this Contract. However, the appropriate amount of staff at any given time (for example evening, weekend and holiday staffing may be less than weekday business hours) from the Customer Support team must be available twenty-four (24) hours a day, 365 days of the year. The Customer Support Team shall provide: 1. Timely Customer training in reaction to changes in services and features offered. 2. Timely resolution of service requests. 3. Full staffing for projects to implement new technologies, related services, and equipment features that are supported by the industry. 4. Timely closure for operational changes. 5. All applicable deliverables by the due dates as provided in the SLAs. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 66 Attachment A: Statement of Work Mobile Communication Services The Customer Support Team shall include at least one (1) named individual to act as the CSAB Administrator, with responsibilities described in Subsection 5.7, User Access Privileges for the Contractor. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3. Services and Devices for Mobile Communication Services 3.1 Wireless Voice Services This subsection is applicable only to WVS. The Contractor must provide WVS using digital technology as the primary communication mode. WVS will include cellular phones, smart phones, tablets, and other similar devices capable of making voice calls to cellular devices and to traditional phones on the PSTN. WVS will also include broadband access for email, internet browsing, texting, and numerous applications, such as those providing real-time traffic information. International calling must be disabled by default, but Customers will be permitted to place an order to enable international calling. The Contractor shall provide Customers with the option of having texting disabled. The Contractor will coordinate directly with the Customer regarding texting capabilities. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.2 Wireless Data Service This subsection is applicable to only Wireless Data Service. The Contractor must provide WDS. The Contractor will provide non-proprietary wireless broadband data communications. For State agencies, security policy requires the Contractor’s broadband data access to terminate on MFN by default. There may be instances where the Department’s policy will permit broadband data access to terminate directly on the internet. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 66 Attachment A: Statement of Work Mobile Communication Services 3.3 Wireless Data Service - IP Addresses This subsection is applicable to only Wireless Data Services. The following are minimum requirements: 1. DMS will provide the Contractor work orders containing IP addresses to be associated with wireless devices. The Contractor must configure MCS devices with IP address as part of the activation and setup for the device. The Contractor must configure both 1) public IP addresses owned by the State and Other Eligible Users and 2) private IP addresses furnished by DMS and Other Eligible Users. Since not all private IP address space is available for use on MFN, a mutually agreed upon private IP address allocation block assignment (or other agreed upon method) will be finalized within the negotiation process. 2. The Contractor is required to provide publicly routable IP addresses as needed to support all Customers. 3. The Contractor will associate a particular wireless device with its closed user group (if any). The Contractor will assign an IP address to each wireless device and update the work order in CSAB with the specific IP address assigned before the Contractor closes the work order. A record of each closed user group and the associated wireless devices (including the electronic identifier and IP addresses) is maintained in CSAB. 4. The IP address assigned to a particular wireless device must be permanently assigned unless and until a work order provides that the Contractor change the address. Static IP addressing is acceptable as long as the address is coded (hard or electronically) within the device permanently. A unique IP address dynamically assigned to the device is acceptable as long as the address remains permanently assigned to that particular device. The dynamic IP address assignment mechanism must permanently assign the same address to the same device from an IP address pool assigned to a particular closed user group. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.4 Wireless Data Service – Access Circuit This subsection is applicable only to Wireless Data Services. Where Customers have non-MFN networks (for example, non-State Agency Other Eligible Users), Contractors may utilize the Contract to provide their End-users with wireless connectivity into that Customer’s network. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 66 Attachment A: Statement of Work Mobile Communication Services This design requires an access circuit between the Contractor’s IP networks and an Other Eligible User’s (OEU’s) network. These access circuits are not offered by DMS as a SUNCOM service. DMS is not involved in ordering, billing, provisioning, payment, network support, or other aspects of these circuits. OEUs utilize their organization’s procurement procedures to purchase their access circuit. All aspects of this wireless connectivity access are the responsibility of the OEU’s organization and the Contractor, not DMS. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 66 Attachment A: Statement of Work Mobile Communication Services 3.5 Wireless Data Service - Closed User Groups This subsection is applicable to only Wireless Data Services. The Contractor must develop, implement, and maintain a closed user group isolation method for WDS. The design must result in the segregation of all IP traffic into individual closed user groups. DMS may consider a virtual circuit, Virtual Local Area Network, or Virtual Routing and Forwarding (VRF) to be an acceptable closed user group design configuration method. Other Contractor- provided isolation methods are acceptable as long as the isolation method provides equivalent isolation design outcomes, as determined by DMS. The Contractor-created and maintained isolation method is required to be in continuous operation providing separation of wireless data traffic into distinct closed user groups. At all points between the wireless data device and MFN, Customer traffic must be isolated from all other traffic within the Contractor’s IP networks. There must be no alternate paths into or out of the isolated environment and no means for other entities or devices to access the isolated environment. The Contractor will place each device in the closed user group as defined by the CSAB work order. Customers will have the ability to have multiple closed user groups configured within the Contractor’s IP networks. No IP communications will be permitted between closed user groups within the Contractor’s IP networks. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.6 Wireless Data Service – Network-to-Network Interface Design This subsection is applicable only to Wireless Data Services. The Contractor must work with DMS and the MFN contractor to establish a network-to-network interface as shown in Figure 4 to route wireless data traffic across the internet to MFN. For redundancy, the interface design must use IPsec tunnels which connect to two (2) geographically separate gateways approved by DMS. In each network-to-network interface location the Contractor must provide equipment and a corresponding design that will function as an IPsec Virtual Private Network (VPN) concentrator. Each interface will be configured with internet connectivity for the concentrators. The interface DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 66 Attachment A: Statement of Work Mobile Communication Services design must utilize a primary and secondary interconnection scheme preventing any downtime or performance impact to the connectivity with MFN or downtime for the service. Each interface will function equivalently, including the available internet bandwidth capacity, operational software images, and overall configuration. The interface locations must always automatically failover. The interface design must support VPN connectivity through the use of IPsec tunnels between the Contractor’s IP networks and MFN. The Contractor configures IPsec tunnels to create closed user groups for traffic between the Contractor’s IP networks and MFN. The Contractor routes closed user group traffic originating in the Contractor’s IP networks to MFN via the internet, in coordination with DMS and the MFN contractor. Using a design selected by the Contractor and approved by DMS, wireless data devices must be provisioned to continuously operate within closed user groups. The interconnectivity design, agreed on by the Contractor and DMS, must provide redundancy with automatic failover between MFN’s two (2) VPN interconnection locations. The Contractor’s interconnectivity design must be configured for the Contractor to monitor network connectivity between the Contractor’s IP networks and MFN. In the event of a connectivity issue between the Contractor’s network and MFN, the interconnection design must automatically failover and start DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 66 Attachment A: Statement of Work Mobile Communication Services routing traffic within the failover metric. Attachment C, SLA-B1. Successful failover means the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover. Performance is measured by the Contractor’s suite of Simple Network Management Protocol (SNMP) tools. After the failure has cleared the Contractor’s interconnectivity design will, over time, automatically reestablish the tunnels to the MFN primary concentrator. The Contractor is not responsible for connectivity loss if the MFN VPN concentrators fail simultaneously. DMS will provide the Contractor with the configuration parameters for each closed user group’s IPsec tunnel. The Contractor must adhere to the configuration parameters while provisioning the concentrators. The Contractor must configure a unique IPsec tunnel for each closed user group’s IP traffic as specified by DMS. The closed user group naming convention (or network identifier) will be mutually agreed upon by DMS and the Contractor. Each closed user group’s network identifier must correlate to a unique IPsec tunnel. DMS will provide the Contractor with the MFN tunnel termination IP addresses, IPsec pre-shared authentication keys, and tunnel configuration parameters for each tunnel. All information regarding IP addresses, IPsec authentication keys, and tunnel configuration parameters must be treated as secure State data. At no time will the Contractor transmit this information in clear text. The Contractor must configure each unique IPsec tunnel to terminate on the primary MFN IPsec concentrator and also configure the tunnel to failover to the MFN secondary IPsec concentrator. DMS will provide the Contractor with two (2) unique publicly routable IP addresses for each closed user group’s IPsec tunnel (primary and secondary). The Contractor will use one (1) of the two (2) addresses to terminate the tunnel at the MFN primary concentrator location, and the other address will be used to terminate the failover tunnel at the MFN secondary concentrator location. The Contractor must provide and use at least two (2) publicly routable IP addresses for its IPsec interconnection design; one (1) IP address for the primary tunnel termination and one (1) to terminate the secondary tunnel. The Contractor will ensure that each wireless data device that traverses the IPsec interconnection will have a unique IP address permanently configured within the wireless modem or device (smartphone, handheld computer, laptop, etc.). Using the IP address provided by the Contractor, the Contractor must statically or dynamically assign each device within a unique closed user group a permanent IP address. The Contractor must configure each unique closed user group within its IP networks using the applicable IP addresses. At the MFN ingress point, each closed user group must be logically mapped into the appropriate MFN VRF. Adds, moves, or changes within a closed user group’s configuration require a work order. The Contractor must upgrade the network-to-network interface when the encrypted throughput, processor utilization, or port speed reach seventy-five percent (75%) of capacity. Internet bandwidth must be upgraded by the Contractor if bandwidth utilization reaches seventy-five percent (75%) of capacity. All network-to-network interface upgrades must improve capacity by DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 66 Attachment A: Statement of Work Mobile Communication Services at least twenty percent (20%). Attachment C, SLA-B2. All upgrades are at no cost to the Department or Customers. The Contractor will give DMS, and the MFN network monitoring tools, read-only SNMP access to monitor performance of the network, including network-to-network interface components. The Contractor must establish monitoring of SNMP performance metrics, which are measured over each five-minute sample. The primary and secondary VPN concentrators must support the following IPsec parameters: IPsec Parameters IKA (SA) Main Mode Encryption Strength 3DES Authentication Pre-Shared Key Diffie-Hellmans (D-H) Groups 2 or 5 (group-5 preferred) Perfect Forward Secrecy Pfs Data Integrity Hash Algorithm SHA IPsec (SA) Quick Mode Security Association (SA) Lifetime 86,400 seconds (maximum) Authentication Type HMAC-SHA Security Association (SA) Lifetime 28,800 seconds (maximum) Simultaneous Active Tunnels 1,000 (minimum) Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the Respondent’s commitment to the appropriate industry standards. 3. Describe the design. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 66 Attachment A: Statement of Work Mobile Communication Services 4. Describe the portion of the design used to trigger the automatic failover. 5. Describe the failover and failback processes. 6. Describe how you will maintain the security of your MFN interconnection. [Enter the response here as needed to provide a complete response] 3.7 Wireless Data Service –Traffic Mapping into MyFloridaNet This subsection is applicable to only Wireless Data Services. The Contractor shall coordinate and communicate with the MFN contractor and other MCS Contractors. For traffic to MFN, the Contractor must route wireless data traffic across the Contractor’s IP networks utilizing IPsec tunnels (one (1) unique IPsec tunnel per closed user group). DMS retains control related to security policies on access into MFN and its intranet as well as IPsec tunnel configuration parameters. All Customer wireless traffic must be in a closed user group within a unique IPsec tunnel in a manner such that it can be mapped into the appropriate MFN VRF by the MFN contractor. If permitted by the applicable Department security policies, once wireless data traffic is within MFN it accesses the internet via the MFN firewall. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 26 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.8 Wireless Data Service – Traffic Directly to the Internet This subsection is applicable to only Wireless Data Services. Customers can have their traffic sent directly to the internet. Routing wireless traffic direct to the internet provides simplicity for connectivity to web-servers and web-based applications. Sending traffic to the internet also permits Customers to use encrypted VPN traffic to access their IP networks via a Public VRF connection. For this connectivity, the Contractor is not responsible for the reliability of traffic within the internet. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 27 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor is not required to create closed user groups for Customers that have their traffic routed directly to the internet. Under this option, the Contractor is not required to permanently assign the same IP address to a particular wireless device. When MCS traffic is routed directly to the internet, if the MCS Customer is not an MFN Customer, they do not have to comply with DMS security policy restrictions for traffic to MFN. The Contractor must comply with DMS security policies and those policies of the OEUs. Specifics of the DMS security policy requirements will be detailed in the post-Contract engineering meetings and may vary during the life of the Contract. A synopsis of the MFN security policy. MFN Customers must access the internet via the MFN firewall and avoid using an alternate internet access that might create a backdoor into MFN. Under certain restrictions, MFN security policy permits MFN Customers to use remote-access VPN connectivity to gain access to their MFN intranet network. The Contractor is not responsible for the specifics of how Customers configure their VPN connectivity. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 28 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read and understands the statements contained in this subsection. 3.9 Wireless Data Service - Test Plan This subsection is applicable to only Wireless Data Services. The Contractor is responsible for on-going testing of the WDS’s transport system (the interconnection between MCS and MFN) to ensure proper performance. The Contractor is responsible for testing each component, including wireless modems (before and after installation, if requested by the Customer), interconnection, interconnection failover, and closed user group configurations. The Contractor must demonstrate successful interconnection failover for each tunnel between the primary and secondary VPN concentrators as part of the Services Infrastructure Checklist signoff and as required by DMS. All test plans and actual testing must be coordinated with and approved by DMS and the Customer. The test plan need only cover WDS elements. Once approved by DMS, the plan must be included in the WDS Operations Guides. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.10 State of Florida Coverage The Contractor shall: 1. Provide the same or better level of coverage as that described in the Contractor’s Reply; 2. Maintain up-to-date State coverage maps on its website, accessible to all Customers. 3. Provide service strength with as much4G/4G LTE or better (5G) service coverage as possible. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. 2. Describe the Respondent’s State geographic coverage. 3. Demonstrate in detail any future plans for enhancement and expansion of the Contractor’s State coverage. 4. Provide a service area State coverage map. The map shall be geographically accurate and drawn to a scale of 1:1,000,000 (1 inch=15.78 miles) or less. The coverage map DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 29 of 66 Attachment A: Statement of Work Mobile Communication Services shall include, at a minimum, county boundaries, cities, and major highways. Note the decibel (db) level used in maps for the Respondent’s acceptable service level. [Enter the response here as needed to provide a complete response] 3.11 Roaming This subsection is applicable to both WVS and WDS. The Contractor must not charge for roaming within the Contractor’s nationwide footprint. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.12 Security This subsection is applicable to both WVS and WDS. The Contractor must ensure that all traffic is secured between the Customer’s device and the Contractor’s antenna/tower (i.e., the air link in Figure 1). Encryption across the air link is not required as long as the traffic transport method provides security equivalent to IPsec 56-bit strength. No wireless traffic transport is permitted that does not meet this minimum traffic transport security requirement. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 30 of 66 Attachment A: Statement of Work Mobile Communication Services In addition to the minimum security requirements elsewhere in this SOW, the Contractor must continually enhance its ongoing security features. The Contractor’s security features must block unauthorized access into MFN and OEU networks and thwart potential attacks. The Contractor must maintain physical, electronic, and procedural safeguards to protect the security of its internal systems as well as MFN and OEU networks. The Contractor must secure traffic by employing strong user authentication, making certain only authorized devices connect to the Contractor’s wireless network, the MFN network, and OEU networks. The authentication process must associate the End-user to a particular device. The Contractor must implement internal and external security procedures to guard its networks and applications against unauthorized access. The Contractor will provide DMS a copy of the Contractor’s associated security procedures upon request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 31 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor must perform fraud detection, monitoring, and prevention services consistent with industry common best practices on a 24x7x365 basis to reduce Customer vulnerability to fraudulent activities. Fraudulent calls will be the sole responsibility of the Contractor. DMS and its Customers will bear no responsibility for such calls, including, but not limited to, number theft by cloning, multiple calls at the same time, international calls on an unauthorized telephone, and calls to areas of known fraud. The Contractor shall proactively monitor calling volume and patterns. The Contractor shall immediately report unusual calling volumes and patterns to the Department and Customer, such as usage or cost doubling from the previous month. If fraud is detected outside of normal business hours, the Contractor will notify the Department’s Product Manager and Customer via email. Should the Department or Customer declare such activity as fraudulent, the Contractor shall immediately deactivate the service. Given the statements in this subsection: 1. Describe in detail how the Respondent’s proposal will fulfill the minimum requirements of this subsection. 3.13 Reviews of the Contractor’s Service This subsection is applicable to both WVS and WDS. DMS Test Accounts. Upon request from DMS, the Contractor shall provide up to ten (10) WVS accounts and associated devices (with voice and broadband feature functionality) and up to ten (10) WDS accounts and associated devices to allow DMS to test the Contractor’s service. All test devices must be premium (highest functionality) devices. All test accounts and devices must be configured to operate only on the Contractor’s network throughout the continental United States. The Contractor must provide the test accounts and devices at no charge and with no limitations on DMS’s use of the accounts and devices. DMS will administer the test accounts, including activating, deactivating, and supervising. Customer Demonstration Reviews. Prior to making an initial order for service, Customers may request, and the Contractor will provide, wireless demonstration equipment (including airtime) for testing. All demo accounts and devices must be configured to operate only on the Contractor’s network throughout the continental United States. Demo devices must be provided at no charge for thirty (30) Business Days. The Contractor will post on its portal the step-by-step procedures to obtain the demo devices. The Contractor shall coordinate directly with the Customer regarding demo accounts and devices. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 32 of 66 Attachment A: Statement of Work Mobile Communication Services 3.14 Emergency Services This subsection is applicable to both WVS and WDS. The Contractor shall provide emergency services, a crucial aspect of MCS, as described in this section. 3.14.1 911/E911 The Contractor is required to fully comply with federal and State-mandated emergency service requirements, including 911 and E911 services. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.2 Department of Homeland Security Programs The Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency's (CISA) Emergency Communications Division (the Office) collaborates with the public and private sectors to ensure the national security and emergency preparedness communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The Office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN-PS) programs. The Contractor must participate in at a minimum TSP, GETS, WPS, and NGN-PS in support of the State’s emergency preparedness efforts. For additional information see https://www.dhs.gov/oec-communications-portfolio-management. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.14.3 Emergency Support Function 2 Background. DMS provides communications assistance during emergencies and disasters. DMS is the lead agency for communications under direction of the Florida Division of Emergency Management. Section 282.702(7), F.S., directs DMS to cooperate with any federal, state, or local emergency management agency in providing for emergency communications services. DMS is the first point of contact for telecommunications service providers for equipment and services coordination to provide communications support statewide before, during, and after emergencies or disasters. The National Response Framework is part of the United States DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 33 of 66 Attachment A: Statement of Work Mobile Communication Services National Strategy for Homeland Security, which details fifteen (15) Emergency Support Function Annexes. In Florida, the DMS Emergency Support Function 2 (ESF-2) consists of a dedicated team of telecommunications professionals with expertise in radio systems, voice/data/network communications, and project management. The Contractor is required to participate in ESF-2 activities and respond to the needs of the State. The Contractor shall deliver the specified quantity (up to 100 of each) of activated wireless (WVS and WDS) devices within twenty-four (24) hours of receiving the ESF-2 request. The devices will be delivered at Contract costs, with the only additional cost being reasonable expedited shipping. The Contractor shall use commercially reasonable efforts to deliver devices to any accessible (officially ordered safe to enter) location within the Contractor’s service area as directed by ESF- 2. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.15 Contractor’s Service Delivery Costs This subsection is applicable to both WVS and WDS. The Contractor will not charge the Department or Customers for service delivery or infrastructure costs. The Contractor can only charge for services and equipment contemplated in the EUPL, Vendor’s Device List, and the Contract. There will be no costs to activate a service or device. Customers may cancel service at any time without any costs. The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.16 Highly Available and Highly Reliable Design Characteristics MCS functionality provides support for mission-critical agency Customers. The Contractor shall provide infrastructures, hardware, software, and processes designed to be HA/HR, by, at a minimum: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 34 of 66 Attachment A: Statement of Work Mobile Communication Services 1. Providing designs to eliminate single points of failure, including minimal convergence times. 2. Utilizing redundant (or backup systems) hardware and software providing continuous availability when a critical component fails or is removed from service for maintenance. 3. Utilizing automated interactions between systems or services to detect when a component has failed. 4. Utilizing multiple physical data paths within an infrastructure to eliminate a potential impact on performance when a path fails or is taken out of service. 5. Utilizing equipment with dual power supplies plugged into separate sources of power, which may include the use of a generator for backup power. 6. Maintaining the entire MCS infrastructure at normal operational functionality and not permitting anything to impact performance, regardless of cause. Given the statements in this subsection: 2. Describe in detail the proposed offering for this subsection, addressing the design objectives listed above. 3. Describe how the Respondent will provide validation of their HA/HR design to DMS allowing DMS to perform Contract oversight. [Enter the response here - 500 words] 3.17 Reports, Updates, and Notifications Requirements This subsection is applicable to both WVS and WDS. DMS requires the following reports and data, at a minimum, to accomplish Contract oversight: 1. The Contractor shall provide reports, updates, and notifications in accordance with the following section and subsections of this SOW: a. Monthly SLA Compliance Report, SLA-B3 (Subsection 3.18.5) b. Monthly Escalation Activity Report, SLA-B4 (Subsection 3.19.1) c. Quarterly Zero Usage Report, SLA-B5 (Subsection 3.19.2) d. Escalation Procedure and Escalation Procedure Updates, SLA-B6 (Subsection 3.19.3) e. Maintenance Notifications, SLA B7, B8, B9 (Subsection 3.19.4) f. Weekly Transition Status Reports during Transition (Subsection 3.24) g. Project Management Tracking Log, SLA-D9 (Subsection 3.26.2.2) h. Project Status Report, SLA-D10 (Subsection 3.26.2.3) i. Incumbent Contractor Weekly Migration Report, SLA-D14 (Subsection 3.26.5) j. Non-incumbent Contractor Weekly Migration Report, SLA-D15 (Subsection 3.26.5) DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 35 of 66 Attachment A: Statement of Work Mobile Communication Services k. Monthly Public Safety Service Plans and Devices Report, SLA-E1 (Section 4) l. Direct-Billed Accounts Monthly Report, SLA-G2 (Subsection 6.4) m. Direct-Billed Accounts Quarterly Report, SLA-G3 (Subsection 6.5) 2. The Contractor shall provide any of the items below upon request from the Department: a. Identification and validation of products/services and rates; b. Compilation of statistics on products/services from a high level to a detailed level; c. Inventory of devices; d. Services and devices trend information; e. Identification and validation of Contractor’s Customer billing (to include all charges, service taxes, surcharges, refunds, and adjustments); and f. Ad hoc reports, which will be at no cost and include a report delivery timeframe within two (2) Business Days of receipt of request. Given the statements in this subsection: Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. [Enter the response here – 250 words] 3.18 Service Level Agreement Operational Process This subsection and all sub-subsections are applicable to both WVS and WDS. 3.18.1 General SLA Requirements 1. The Contractor will pay SLAs by giving the Department a credit in the amount owed. If the last billing cycle of the service, the Contractor will refund the amount due in the form of a check. 2. SLA credits restart each month based on the review process and monthly billing cycle. 3. Unless there is an explicit reference to “business days,” all SLA credits are applicable based on calendar days. A calendar day starts at 12:00 AM and ends at 11:59 PM, Eastern Time. 4. All SLA credits are payable to DMS. 5. The billing reconciliation for SLA violations takes place once final determination of SLA credits has been completed. 3.18.2 Reporting and Review 1. Each month, the Contractor, its subcontractors, and DMS participate in a review and scrubbing of all data related to SLAs. Based on this review, credits are developed. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 36 of 66 Attachment A: Statement of Work Mobile Communication Services 2. DMS is not required to explicitly request or otherwise initiate the SLA review and validation process in order to receive SLA credits. 3.18.3 SLA Holds 1. If time is a factor in the calculation of the SLA, the SLA clock may be suspended, in the Department’s discretion, if the Contractor has documented in its ticketing system at least one (1) of the reasons listed below: a. The Customer provided incorrect information in its order, including an incorrect address. b. The Customer did not attend a confirmed scheduled appointment. c. The Customer was unresponsive to calls or emails. d. A site readiness requirement was not fulfilled by the Customer. 2. The SLA clock may also be suspended as identified in Attachment C – Service Level Agreements. 3. The Contractor shall troubleshoot to the fullest extent feasible, whether or not the SLA clock is suspended. 3.18.4 Contractor SLA Accountability 1. SLAs apply regardless of whether the violation was a result of human error, poor engineering design, tardy dispatch, dispatch without required repair or diagnostic tools, exceeding the scope of an approved maintenance change request that causes performance degradation (deterioration in quality, level, or standard of performance of a system, service, feature, or functionality), or any other reason. 2. With the exception of the Contractor’s failure to provide the requisite notice (see Section 3.19.4), SLAs will not apply during scheduled upgrade or maintenance windows (including emergency scheduled maintenance). SLAs will apply for all other service element impacts during and after the scheduled maintenance window. 3. DMS will make the final determination on the Contractor’s compliance with SLAs. 3.18.5 Compliance Report 1. The Contractor shall deliver a timely and comprehensive SLA Compliance Report on a monthly basis. The Contractor shall provide backup detail (justification) to DMS upon request. Final acceptance of this report is at the sole discretion of the DMS Contract Manager. The report will be provided to the DMS Contract Manager. Attachment C, SLA- B3. The SLA Compliance Report must: i. allow DMS to assess performance against measurable service levels; ii. include all SLAs in Attachment C – Service Level Agreements; iii. state “N/A” for SLAs for which no services have been delivered during the Implementation Phase; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 37 of 66 Attachment A: Statement of Work Mobile Communication Services iv. not be locked or password protected; v. include adequate documentation, as determined by the Department, to demonstrate the Contractor’s reported monitoring; and vi. be approved by DMS with regard to format, content, and level of detail. 2. If the SLA Compliance Report fails to accurately reflect an SLA violation, additional information may be utilized by the Department in determining SLA compliance in the Department’s sole discretion. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.19 Customer Support This subsection is applicable to both WVS and WDS. The Contractor shall provide the following to the Department’s designated recipient(s): 1. Monthly Escalation Activity Reports. This report must be provided on a monthly basis and detail the number of calls and emails related to requests for escalation assistance for technical and administrative support. The format must allow DMS to understand the relative importance of the issues within the escalation queue. Relative importance could be determined by the number of devices impacted or the length of time the Customer has been attempting to obtain a resolution to the issue. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B4. 2. Quarterly Zero Usage Reports. This report must include a high-level summary of End- user devices that show no usage (i.e., zero minutes, zero texts, and zero data) for three (3) consecutive months. The format, content, and level of detail must be approved by DMS. The report will be provided to the DMS Project Manager. Attachment C, SLA-B5. 3. Escalation Procedure and Escalation Procedure Updates. This procedure must be developed and employed for unresolved network issues, Customer issues, or concerns that are not addressed in a timely manner. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved issues or issues that have been outstanding for more than ten (10) business days. Escalation procedures are to be updated by the Contractor when either DMS or the Contractor identify the need for an update. Attachment C, SLA-B6. 4. Notifications. Notifications must be for provided for planned, emergency, and unplanned maintenance. The Contractor shall send an electronic notification which informs DMS of 1) a planned maintenance which may potentially cause a service outage; 2) emergency maintenance when it may cause a service outage and when there is an outage impacting a generalized area; and 3) unplanned maintenance for significant unplanned DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 38 of 66 Attachment A: Statement of Work Mobile Communication Services maintenance and when there is a significant performance impact over a generalized area. The notification must include an impact statement, date, time, and estimated duration of the maintenance. Attachment C, SLA-B7, B8, and B9. 5. Customer Support Team. The Customer Support Team shall address situations on a daily basis that have not been addressed within the customer support processes. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the process which will allow DMS to support its Customers and End-users with timely notifications. 3. Describe the corporate commitment to providing DMS the information it requires for notifications on significant performance impacts to WVS and WDS. 4. Describe the corporate commitment to providing DMS the necessary Customer Support Team staffing (resources) for escalations to address situations not readily addressed within the operational processes. 5. Describe the use of an escalation procedure related to situations which have not been addressed within the normal customer support processes. [Enter the response here as needed to provide a complete response] 3.20 Contractor’s MCS Portal This subsection is applicable to both WVS and WDS. The Contractor shall provide an easy-to-use MCS portal that allows Customers to manage their End-user WVS and WDS devices, device management, and associated services. At a minimum, the portal must allow Customers’ designated administrators to view the specifics of and add, change, and cancel devices and services. As changes are made, corresponding billing changes must take place automatically. The Contractor is responsible for the general content and management of and for hosting the portal. All MCS-specific content must be approved in writing by the DMS Product Manager before publication. The Contractor’s MCS portal must include, at a minimum: 1. service definitions; 2. available features and options; 3. training materials; 4. product support information; 5. ordering procedures; DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 39 of 66 Attachment A: Statement of Work Mobile Communication Services 6. user guides; 7. whitepapers; 8. equipment definitions and specifications; 9. maintenance information; 10. product configuration options; 11. diagrams; and 12. other information approved in writing by the DMS Product Manager. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. [Enter the response here - As needed to provide a complete response] 3.21 Devices This subsection is applicable to both WVS and WDS. The Contractor must provide all applicable software and firmware for each device offered under the Contract and corresponding support. The Contractor must provide a link to the manufacturer’s website where Customers can download current software updates/releases and software version release notes. The Contractor must work with the Customer and make a device recommendation based on a case-by-case analysis of the intended use of the device. All devices offered under MCS must be certified by the Contractor to operate with the performance parameters claimed by the manufacturer. The Contractor will remove any device that does not meet the manufacturer’s and the Contractor’s performance claims from the Vendor’s Device List. 1. Excluding activations involving number portability, the Contractor shall ship in-stock devices (including replacement devices) activated, registered, and ready-for-use. 2. If the Contractor is unable to ship in-stock devices, or if a device is out-of-stock, the Contractor must notify the Customer. 3. Account changes made in the MCS portal should be automatic, and account changes made by phone or email should be within one (1) Business Day, with the exception of devices that are out of stock or otherwise unavailable, and excludes account changes involving number portability. 4. Shipping and handling fees are the responsibility of the Contractor, except for emergency and/or expedited orders. During the ordering process, Customers have the ability to approve related expedite fees prior to shipment. Responsibility and liability for loss or damage for all orders shall remain with the Contractor until final inspection and acceptance, when all responsibility shall pass to the Customer. 5. The Contractor shall provide credit and/or replacement for freight-damaged or defective items and replace the items within two (2) Business Days after notification by the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 40 of 66 Attachment A: Statement of Work Mobile Communication Services Customer. The Contractor shall provide expedited 24-hour delivery as requested by the Customer for new, replacement, and upgrade devices. 6. The Contractor may invoice the Customer an expedite charge. 7. The Contractor will be responsible for the credit and/or replacement of any freight- damaged or defective products at time of delivery. The Contractor shall not require the Customer to deal directly with the manufacturer. Within five (5) Business Days of a Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for the item’s return. 8. The Contractor must accept returns of items shipped in error and credit the Customer for the full amount. Within five (5) Business Days of the Customer’s request, the Contractor shall provide the Customer with a prepaid return label or prepaid self-addressed container suitable for returning the item. Delivery of correct items will be at no cost to the Customer. 9. The Contractor shall not impose any restocking fee under any circumstance. 10. Device provisioning errors must be corrected by the Contractor. 11. The Contractor shall not provide salvaged, distressed, outdated, or discontinued merchandise. 12. The Contractor shall obtain and pass through to the Customer any and all warranties obtained or available from the manufacturer/licensor of the cellular product. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing all minimum requirements listed above. [Enter the response here – 250 words] 3.22 Cooperation with Other Contractors This subsection is applicable to both WVS and WDS. The Contractor must fully cooperate with DMS, Customers, and other contractors providing telecommunications services to the State. The Contractor must not commit or permit any act which will interfere with the performance of work by any other Contractor or Customers. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. 2. Describe the corporate commitment to interact and work collaboratively with other Contractors and subcontractors, creating a team of SUNCOM service providers. [Enter the response here - 100 words] DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 41 of 66 Attachment A: Statement of Work Mobile Communication Services 3.23 Customer Migration This subsection is applicable to both WVS and WDS. This subsection addresses the migration to services under this Contract. Attachment C, SLA- B10. The Contractor shall: 1. Provide all reporting activities listed in SOW subsection 3.27.5(1)(b) and SOW subsection 3.27.5(1)(c). 2. Assist as necessary to migrate existing Customers to this Contract. 3. Not charge any non-recurring charges as part of the migration. 4. Not charge for service activations and SIM cards. 5. Provide end-users with the option to maintain their existing cellular device(s) and/or phone number(s) at no charge. 6. Coordinate and communicate with DMS and Customers throughout all aspects of the migration. 7. Complete the migration in one-hundred and twenty (120) calendar days. a. For incumbent Contractors, this commences with DMS acceptance of the Services Infrastructure Checklist and ends when all Customers are identified as either migrated or no longer receiving services from the Contractor. b. For non-incumbent Contractors, this commences with DMS acceptance of the Services Infrastructure Checklist and ends when all Customers identified as purchasing services from the non-incumbent Contractor are migrated. c. Migration does not include new Customers or Customers changing their services after migration. Given the statements in this subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. [Enter the response here – 1,000 words] 3.24 Transition for Future Iterations of this Service This subsection is applicable to both WVS and WDS. This subsection defines requirements associated with the end of the Contract to transition to the replacement contract for future iterations of these services or similar services. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 42 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall provide transition duties until all Customer services have been transitioned, migrated, or discontinued and the Contractor has billed Customers their final invoices and resolved all disputed charges. The Contractor shall develop and implement a transition plan and perform all tasks identified in the plan in a timely manner to mitigate service disruptions (see subsection 3.23). The Contractor shall participate in meetings with the State, Customers, and other service provider(s) as reasonably required by the State in planning for the transition. There shall be no additional cost to DMS or Customers for transition activities. The Contractor shall timely and consistently coordinate and communicate with DMS and Customers, and other service providers, throughout all phases of the transition to ensure an orderly and efficient transition of services to any replacement contract. The Contractor will be required to perform end-of-service transition activities, which may take place at any time during the Contract term, and end-of-Contract transition services prior to the expiration or termination of the Contract. The full transition of existing services to replacement services and contracts is hereby explicitly made a criterion for completing the Contract Transition Plan. Upon request by DMS, the Contractor will be required to submit a transition plan for services within sixty (60) days with sufficient detail for DMS’s review and approval. DMS reserves the right to request modifications. The plan must include and describe in detail: 1. How the transition will be accomplished in the least disruptive way. 2. The Contractor’s commitment to continue to provide services and Contract resources under the existing terms and conditions of the Contract during the transition, including any restrictions and/or limitations. 3. The Customer impact and the Contractor’s commitment to minimizing any impact (e.g., business needs, complexity of service, services impacted by special programs, etc.). 4. Identification of tasks dependent upon the State’s data or resources. 5. Identification of all Customers by service type and unique product identifier. 6. Plan for transparent transition of services to support the continued billing, collection, and remittance of cost recovery rate for services. 7. Use of industry-accepted project management methodology throughout the transition process. Overlapping services may be required when transitioning from one large infrastructure to another, and transition may take multiple years to complete. DMS will not be obligated to maintain Contract services for any set number of users or locations during the transition. The Contractor is required to work with DMS, Customers, and any other DMS contractor as expeditiously as possible in order to transition. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 43 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor agrees to: 1. Cooperate with all entities to ensure an orderly and efficient transition of services. These efforts include taking all necessary steps, measures, and controls to ensure minimal disruption of services during the transition. 2. Maintain staffing levels that are sufficient to handle a smooth, complete, and expedient transition. 3. Transfer all applicable knowledge, including, but not limited to, the devices, software, and third-party Contract services. 4. Provide all data related to the delivery of services, requested by DMS, that is not a tangible or intangible licensed product that existed before Contract work began. The Contractor shall bear the burden of proving existence before Contract work began, including, but not limited to, databases and other repositories of information (for example, operational, user, and administrative information). 5. Upon request, promptly deliver to DMS, whether or not previously made available, all up-to-date guides, manuals, and training materials including operational, user, administrative, and any other guides and procedures the Contractor follows. All documentation created for the purpose of supporting, operating, maintaining, upgrading, and enhancing services, including, but not limited to, design documents and device configurations for services, shall be promptly delivered to DMS upon request, whether or not previously made available. 6. Assist DMS and any other DMS contractor with the planning and installation of any services to facilitate business continuity. 7. Respond promptly and completely to all questions related to the transition. 8. Provide all services and functions necessary for a complete, smooth, and expedient transition. 9. Assist the Department with the installation of network-to-network connections to facilitate continuity for MCS sites. Network-to-network connections will be paid for by the Department. At the time DMS initiates the transition plan, the Contractor shall provide the DMS Contract Manager a weekly Transition Status Report. The report shall include all impacted Customers. The format, content, and level of detail must be approved by DMS. After each End-user service transition is completed and the transition status and the billing account status both achieve 100% completion on the Transition Status Report for two (2) consecutive weeks, the Contractor may delete the service line item from the next weekly Transition Status Report. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.25 Contractor Meetings with DMS This subsection is applicable to both WVS and WDS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 44 of 66 Attachment A: Statement of Work Mobile Communication Services This subsection includes requirements applicable to subsections 3.26.1 through to and including 3.26.4. The Contractor is required to attend all meetings referenced in this section plus ad hoc meetings as DMS deems necessary. Meetings will be held either at the DMS offices in Tallahassee, Florida or virtually. DMS may, at its sole discretion, require the Account Manager and other Contractor’s staff attend the meeting in person or allow remote attendance via a mutually agreed-upon conferencing service. For virtual meetings the Contractor will be responsible for providing the video conference call bridge. For all meetings referenced herein, the Contractor is responsible for the business and administrative tasks associated with the meetings, including, but not limited to, creation of a meeting agenda developed in conjunction with DMS, preparing of any materials, meeting minutes, and other meeting planning efforts. SLA violations include, but are not limited to, inadequate participation of required staff and inadequate preparation. Meeting preparation must include background materials and reports. 3.25.1 Weekly Conference Call The Contractor shall initially participate in a weekly conference call with DMS to discuss and provide status updates on all open or unresolved issues in the escalation queue. It is the responsibility of the Contractor to coordinate and initiate the call at a time acceptable to the Department’s staff. The call frequency is expected to be modified by DMS to monthly or quarterly during the initial Contract term, which is in DMS’ sole discretion and dependent on implementation and migration. 3.25.2 Monthly Operational Meetings The Contractor is required to hold monthly meetings with DMS to review and audit, at a minimum, customer support, escalations, security, and SLA reporting services. These meetings may include, but are not limited to, discussions of the network and all of its services, review of operational concerns, technical updates/changes, SLA Compliance Report, Escalation Activity Report, Direct-Billed Monthly Report, Direct-Billed Quarterly Report, security, policy, design, and administrative topics. While there will be discussions of current and future services, these meetings are not sales meetings. Agendas for these meetings will include operational and administrative items, including, but not limited to, review of operational concerns, reviewing and auditing phone tree accuracy, updates to the staff notification process, and any proposed operational changes. 3.25.3 Project Management Monthly Review Meetings The Contractor is required to hold monthly meetings with DMS for project management during the Project Implementation Phase. Attachment SLA-C1. The Project Implementation Phase DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 45 of 66 Attachment A: Statement of Work Mobile Communication Services starts with DMS acceptance of a completed Services Infrastructure Checklist. The Contractor will set the agendas for these meetings, which will include, at a minimum, details of the previous period’s achievements, the progress on upcoming and existing activities, changes, identified risks and recommendations to mitigate risk, forecasts, project progress, a list of discussion points, and action items with the associated responsible party and due date. 3.25.4 Project Implementation Phase – Project Kickoff Meeting The Project Kickoff Meeting will take place during the Project Implementation Phase within thirty (30) days of Contract execution. Attachment SLA-C2. The agenda for this meeting will include, at a minimum, introductions, review of staffing roles, and review of project scope. The Contractor’s Key Required Staff are required to attend the Project Kickoff Meeting. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 3.26 Project Management This subsection is applicable to both WVS and WDS. The Contractor must provide project management services in accordance with the DMS regulations set forth in Chapter 74-1, F.A.C., for Project Management. All Project Management documents must be submitted as either a Microsoft Word 2016 (or higher) document or Adobe pdf. The Project Management Implementation Schedule shall be submitted as a Microsoft Project document. All project management documents will be submitted to the DMS Contract Manager. The following subsections contain the minimum requirements for MCS Project Management: 3.26.1 Project Management - Project Charter and Project Management Plan 1. The Contractor shall create a Project Charter (see Attachment C, SLA-D1). The Project Charter must formally authorize the existence of a project and provide DMS and the Contractor’s Project Manager with the authority to apply organizational resources to project activities. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 2. The Contractor shall create a Project Management Plan (see Attachment C, SLA-D2). The Project Management Plan must describe how the project is monitored, controlled, and executed. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 46 of 66 Attachment A: Statement of Work Mobile Communication Services The plans listed below are additional components of the Project Management Plan. However, the plans listed below are deliverables separate from the Project Management Plan and subject to final acceptance by DMS. 3. Readiness Plan. (See Attachment C, SLA-D3.) The Contractor must deliver a detailed organizational Readiness Plan and associated plans that outline a readiness methodology, approach, activities, dependencies, and assumptions for key stakeholders to successfully support project activities. 4. Communications Management Plan. (See Attachment C, SLA-D4.) The Contractor must develop a Communications Management Plan that defines all communication touch points between the Project and all impacted stakeholders. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 5. Risk Management Plan. (See Attachment C, SLA-D5.) The Contractor must submit an acceptable Risk Management Plan that defines all potential areas of Customer and Department risk and the related risk strategy. 6. Requirements Management Plan. (See Attachment C, SLA-D6.) The Contractor must submit an acceptable Requirements Management Plan. The Contractor is responsible for managing all business requirements, including confirmation, design, development, testing, and validating that they are ultimately met during implementation. The Contractor’s Project Manager will work with DMS to develop and administer a plan to effectively manage requirements throughout the Project. 7. Disaster Recovery Plan. (See Attachment C, SLA-D7.) The Contractor must deliver a detailed Disaster Recovery Plan and associated plans that outline a disaster recovery methodology, backup procedures, recovery plan, restoration plan, rebuilding process, testing of the disaster recovery plan and record of plan changes. The plan will include the following, at minimum: 1. Plan Objectives. 2. Assumptions. 3. Definition of Disaster. 4. Recovery Teams. 5. Team Responsibilities. 6. Internal and External Communications. 7. Federal, State, Local Roles and Responsibilities. 8. Services Restoration. 9. Support Timeline. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 47 of 66 Attachment A: Statement of Work Mobile Communication Services 3.26.2 Project Management - Implementation Phase The Project Implementation Phase starts after DMS acceptance of the Project Charter and ends with DMS acceptance of a completed Services Infrastructure Checklist. Each of the items described in this section is a deliverable that must be submitted to, and accepted by, the DMS Project Manager. 1. Project Management Implementation Phase Schedule. The Contractor shall create a Project Management Implementation Phase Schedule. Attachment C, SLA-D8. The document must be baselined, be resource loaded with predecessors, successors, durations, costs, and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI), and updated every two (2) weeks as needed until the completion of the Project Implementation Phase. This must be accompanied with a narrative which includes the current status of the project, actions that have taken place in the last two (2) weeks, any new risks and their associated risk mitigation plans, any new issues, identification of any tasks more than ten percent (10%) behind schedule, and a plan to complete the task(s). The Contractor shall create and maintain a Microsoft Project 2016 (or higher) schedule to incorporate all project activities to the agreed-upon work breakdown structure level. The schedule must include, at a minimum, task durations, start and finish dates (baseline and actual), predecessors and successors, resources, deliverables, and milestones, and must calculate CPI and SPI earned value metrics. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 2. Project Management Tracking Logs (Risks, Issues, Action Items, Decisions, and Operational Changes requested). The Contractor shall create Project Management Tracking Logs (tracking logs.) Attachment C, SLA-D9. These are updated as necessary, as determined by the Contractor and DMS. The Contractor must identify, assess, document, and recommend mitigation strategies by updating and submitting to DMS the tracking logs at a minimum of bi-weekly to reduce project risks and issues. The deliverable must meet the Project Risk and Complexity Category 4 requirements of Chapter 74-1, F.A.C. 3. Project Status Report. The Contractor shall create Project Status Reports. Attachment C, SLA-D10. The Contractor must provide bi-weekly Project Status Reports, which are due via email to the DMS Contract Manager each Thursday by 5:00 PM Eastern Time, and must include: a. A narrative description of significant project activities that have been conducted or are underway. b. The progress-to-date on project activities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 48 of 66 Attachment A: Statement of Work Mobile Communication Services c. An explanation of any tasks/activities that are behind-schedule and a plan to bring them current. d. Notification of issues or risks that have been encountered and their resolution or plan for future resolution. e. Upcoming deadlines. 3.26.3 Project Management - Guides The Contractor shall create the following guides. These guides are deliverables subject to final acceptance by DMS. The Contractor shall update the guides when necessary as determined by either DMS or the Contractor. Attachment C, SLA-D11. 1. WDS and WVS Operations Guides. The Contractor shall create and maintain WDS and WVS Operations Guides describing the operational relationship between the Contractor and DMS. The guides must establish procedures to be followed by the Contractor while delivering services. This includes engineering, operational, and business processes for service delivery. At a minimum, the guides must include ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes. 2. WDS and WVS User Guides. The Contractor shall provide WDS and WVS User Guides that provide a set of instructions for the End-user. The User Guides must also contain device specifications, such as a recommendation of number of simultaneous users that each device can support. 3.26.4 Project Management - Closure The Contractor shall create project closure documentation. (See Attachment C, SLA- D12.) The project closure documentation must include a lessons learned document, final schedule, and retrospective of the project. 3.26.5 Project Management - Implementation Plan and Customer Specific Migration Plans 1. Implementation Plan. The Contractor must submit a detailed Project Implementation Plan to the Contract Manager. (See Attachment C, SLA-D13.) The Implementation Plan must address all activities in the Project Implementation Phase, which starts after the acceptance of the Project Charter and ends with DMS acceptance of a completed Services Infrastructure Checklist. a. The Implementation Plan must outline an implementation, approach, activities, dependencies, and assumptions for key stakeholders to support a successful project implementation. The Implementation Plan shall include, at a minimum: i. Schedule of activities, including all Services Infrastructure Checklist Activities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 49 of 66 Attachment A: Statement of Work Mobile Communication Services ii. Resource allocation. iii. Implementation and migration preparation planning and impact analysis. iv. Network support. v. Operations Centers (operational and security). vi. Day-to-day operational support services. vii. Training – cross reference training section. b. The Contractor shall provide weekly reporting regarding migration. Attachment C, SLA-D14. The reporting, which shall exclude any information regarded as Customer Proprietary Network Information (CPNI), should detail the number of current End-users per agency/entity, the progress of migration, and note any End- users that have notified the Contractor they will no longer be using its service. This report shall include details on the Contractor’s communication with Customers regarding notification of this Contract and required Customer actions. This report is due to the DMS Contract Manager on a weekly basis, commencing with the completion and DMS acceptance of the Services Infrastructure Checklist and ending when all End-users are identified as either migrated or no longer receiving services from the Contractor. The format, content, and level of detail must be approved by DMS. c. Non-Incumbent Contractors shall provide weekly reporting regarding migration. Attachment C, SLA-D15. The reporting, which shall exclude any information regarded as CPNI, should detail the number of End-users identified as purchasing services from the Non-Incumbent Contractor per agency/entity, and the progress of migration. The reporting shall include details on Contractor’s communication with Customers regarding notification of this Contract. This report is due to the DMS Contract Manager on a weekly basis, commencing with the completion and DMS acceptance of the Infrastructure Checklist and ending when all End-users identified as purchasing services from the Non-Incumbent Contractor are migrated. The format, content, and level of detail must be approved by DMS. 2. Individual Customer-Specific Migration Plans. The Contractor must submit these plans in accordance with the requirements in this section to DMS and the Customer. Attachment C, SLA-D16. The Contractor will be responsible for creating Individual Customer-Specific Migration Plans as each existing and new Customer migrates to MCS, which shall exclude any information regarded as CPNI. Additionally, a migration plan may be required if a Customer undertakes a significant or complex change in how it operates under MCS. These plans will vary based on the proposed service and the complexity of the service migration, but must include, at a minimum: i. Schedule of activities, which is consistent with the Project Implementation Phase schedule. ii. Resource allocation. iii. Migration and preparation planning. 1. Impact analysis. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 50 of 66 Attachment A: Statement of Work Mobile Communication Services 2. Stakeholder communications plan. iv. Migration management. v. Training – cross reference training section. Given the statements in subsection: 1. Describe in detail the proposed offering for this subsection, addressing the minimum requirements listed above. [Enter the response here - 500 words] 3.27 Project Management - Services Infrastructure Checklist This subsection is applicable to all Contractors. The Contractor must complete the Services Infrastructure Checklist provided below in accordance with this subsection and submit the checklist to the DMS Contract Manager and DMS Product Manager. Attachment C, SLA-D17. The Contractor will be required to complete a series of readiness activities before DMS accepts services, systems, and processes as ready for production. The Project Implementation Phase will close only when all items on the Services Infrastructure Checklist are complete and accepted by DMS in writing. Upon request, the Contractor will be required to provide DMS any documentation necessary to demonstrate Contractor’s compliance with the Services Infrastructure Checklist prior to DMS written approval of the Final Services Infrastructure Checklist. The Contractor shall not deliver any services to Customers until the Project Implementation Phase is closed. The Contractor may engage with Customers for planning purposes before the close of the Project Implementation Phase. All requirements on the Services Infrastructure Checklist must be fulfilled in accordance with the Contract including, but not limited to, the SOW. Additional requirements may be added to the Services Infrastructure Checklist at the discretion of DMS. DMS must approve in writing all items listed in the Services Infrastructure Checklist before the Contractor is permitted to charge for any service or device to Customers. The timeline for the Contractor’s completion of the Services Infrastructure Checklist will be approved in writing by the DMS Project Manager during development of the project Implementation Plan. Any changes to the Services Infrastructure Checklist, including requirements and timeline, must be approved in writing by the DMS Project Manager, in DMS’ sole discretion. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 51 of 66 Attachment A: Statement of Work Mobile Communication Services Infrastructure Checklist Section Reference Requirement SOW Section 2 2.1 - 2.6 All required key staff positions have been filled with individuals who possess the required minimum qualifications, and the final Staffing Organizational Chart has been approved by DMS. 2.7 The Contractor has demonstrated that its Customer Support Team is staffed and trained. SOW Section 3 3.5 Contractor’s closed user group isolation method is developed and approved by DMS. 3.6 The Network-to-Network Interface is operational. 3.7 Closed user group traffic successfully mapped into MFN and as permitted is able to access the internet via the MFN firewall. 3.8 MCS traffic is routed directly to the internet. 3.9 A test plan has been finalized, and an interconnection failover for each IPsec tunnel between the primary and secondary VPN concentrators has been successfully tested. 3.12 Security and fraud services are ready for production. 3.13 Processes related to test and demonstration accounts for WVS and WDS are final. 3.14 Emergency services programs are ready for production. 3.16 Design characteristics have been reviewed and are ready for production. 3.17 Reports and reporting options are ready for production. 3.18 SLA processes are ready for production. 2.7 and 3.19 The Customer Support Team is staffed and trained. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 52 of 66 Attachment A: Statement of Work Mobile Communication Services 3.20 The Contractor’s portal is operational. 3.21 The Contractor has provided the link to the manufacture’s website. The Contractor has provided its EUPL and Vendor’s Device List. 3.26.1 (1) The Contractor has provided an acceptable Project Charter. 3.26.1 (2) The Contractor has provided an acceptable Project Management Plan. 3.26.1 (3) The Contractor has provided an acceptable Readiness Plan. 3.26.1 (4) The Contractor has provided an acceptable Communications Management Plan. 3.26.1 (5) The Contractor has provided an acceptable Risk Management Plan. 3.26.1 (6) The Contractor has provided an acceptable Requirements Management Plan. 3.26.1 (7) The Contractor has provided an acceptable Disaster Recovery Plan. 3.26.3 (1) The Contractor has provided the WDS and WVS Operations Guides 3.26.3(2) The Contractor has provided the WDS and WVS User Guides 3.26.5(1) The Contractor has provided the Implementation Plan. SOW Section 4 4 Public safety services are ready for production. SOW Section 5 5.4 The Contractor is ready to implement transactions utilizing the DMS approved method of implementation in CSAB. 5.7 The Contractor has demonstrated the ability to provide CSAB billing account and user management activities. 5.9 The Contractor has demonstrated the ability to maintain a corresponding inventory. 5.10 The Contractor has demonstrated the ability to invoice DMS for all fulfilled orders. 5.11 The Contractor has demonstrated the ability to provide a detailed invoice substantiation file and do so in a mutually agreed upon secured delivery method. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 53 of 66 Attachment A: Statement of Work Mobile Communication Services SOW Section 6 6 The Contractor has demonstrated the MFMP Punchout catalogs are ready, and the Contractor is ready to accept orders through MFMP. No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 4. Public Safety Service Plans and Devices The requirements of this Section 4 are only applicable if the Contractor is providing public safety services, as identified in the Contractor’s BAFO. If applicable, must adhere to all minimum requirements of this SOW, including those of this subsection. 4.1 Deployable Technologies The Contractor must have mobile communication units that are deployable technologies. Generally, the Contractor will deploy these mobile communication units during emergency situations to the affected area. The Contractor will install these units during emergencies and may use existing satellite, microwave, or radio systems for backhaul. The Contractor must have a robust regionalized deployable strategy, ensuring that deployable network equipment is available and fully operational, with the required backhaul and/or networking capabilities, throughout the State. The Contractor must coordinate and cooperate with DMS, and any federal, State, or local emergency management agency in providing for emergency communications services, including the Department of Emergency Management, and all other entities that are part of the ESF-2 function. These deployable technologies are generally characterized as the following: 1. Cell on Wheels: a cellular base station on a trailer with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 2. Cell on Light Truck: A cellular base station on a light truck platform with an expandable antenna mast and usually a microwave or satellite link back to the main controller. 3. System on Wheels: a full base station and controller on a trailer/truck/big rig/etc. This is a fully self-contained cellular system that can provide an island system with no need for satellite/microwave link back; applicability of this type of deployable technology may be limited if there is no internet connectivity. 4. Unmanned Aerial Systems (UAS) and Robotics: Deployable UAS (e.g., drones) in the Class G uncontrolled airspace (400’ above ground level), fixed, multi-rotor, and tethered UAS, some of which are capable of providing hot spot and wide-area DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 54 of 66 Attachment A: Statement of Work Mobile Communication Services coverage. Similar waterborne vehicles include remotely operated vehicle and unmanned underwater vehicle. 5. Other systems: Includes, but is not limited to, vehicular network systems and man- packs. 4.2 Local Control The Contractor must provide priority and preemption to public safety entities during times of emergency. The priority and preemption will be determined and invoked by the public safety entities through a local control portal. The local control portal shall allow the Customer to enact and deactivate priority and preemption, which shall be controlled by authorized Customers. The Contractor’s public safety service plans and devices must not be throttled during an emergency. 4.3 Local control portal In addition to the requirements of subsection 3.20 Contractor’s MCS Portal, the Contractor shall provide a public safety portal (dashboard). The information held in this dashboard shall include, but is not limited to, the status of the Statewide network and alerts on outages. All features and functionality shall be available to DMS in real-time at all times. The number of DMS dashboard users shall be determined by DMS, and each user shall have a unique log-in and password. 4.4 Public Safety Standards Public safety service plans and devices shall be in compliance with 3rd Generation Partnership Project Technical Specification 33.180. The Contractor’s public safety service plans and devices must perform to the most recent version of the standards described in TL-9000 Quality Management, ISO 9001, ATIS-100009 Overview of Standards in Support of Emergency Telecommunications Service, ITU-T Y.1271 framework on network requirements and capabilities to support emergency telecommunications over evolving circuit-switched and packet-switched networks. 4.5 Demonstration Devices Upon DMS request, in addition to any other test devices required by this SOW, the Contractor shall provide wireless demonstration equipment (including airtime) for use by the Department for the purposes of testing and evaluation at no additional cost. The demonstration equipment shall be made available for a minimum period of sixty (60) Business Days. Any demonstration equipment, forms, and processes shall be provided, managed, and maintained by the Contractor. The Contractor will coordinate directly with any other State agencies regarding public safety service demonstration equipment, notifying the Department in advance of these activities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 55 of 66 Attachment A: Statement of Work Mobile Communication Services 4.6 Public Safety Customer Support The Contractor must provide a dedicated help desk number for support of its public safety service plans and devices. The Contractor must develop and abide by an escalation procedure specific to public safety real- time network issues and public safety End-user issues. The procedure must include names, titles, phone numbers, and email addresses of contacts in the Contractor’s public safety escalation chain. The Contractor shall notify the DMS Product Manager in writing of any unresolved user issues or real-time network issues that have been outstanding for more than ten (10) Business Days. The Contractor should limit access to the public safety plans to only Customers that are Public Service Entities as recognized by the First Responder Network Authority. 4.7 Public Safety Reporting The Contractor shall timely provide a monthly Public Safety Service Plans and Devices Report to the Department’s Contract Manager. Attachment C, SLA-E1. The report shall contain public safety Customer agency, End-user usage, End-user devices, rate plans, and any other related information DMS requires. This report shall not include any information that is considered CPNI. The format, content, and level of detail must be approved by DMS. 4.8 Public Safety Marketing In addition to any other Customer webpages required by this SOW, the Contractor shall provide specific information on its MCS portal related to its public safety service plans and devices. This should include, at a minimum, information on ordering, devices, apps, service offerings, and accessories. The Contractor shall provide the Department with a copy of all materials used by Contractor, and its subcontractors, to promote or advertise public safety specific service plans and devices to Florida’s public safety user community. The Contractor will submit this information to the DMS Project Manager once per quarter, or as requested by DMS. Mission critical Push-to-Talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical,” as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the Contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 56 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this subsection. 5. Business Operations All services can be direct ordered by the Customers via email, phone call, or the Contractor’s MCS portal. The Contractor shall also accept orders through CSAB and MFMP. Billing may be through CSAB or direct billed to the Customer. DMS shall make the final determination on which services are ordered and / or billed through CSAB, MFMP, direct ordered, or direct billed. This subsection is applicable to DMS-billed services, unless otherwise stated. 5.1 General Description of the SUNCOM Business Model In accordance with subsection 282.703(2), F.S., DMS has developed a system of equitable billings and charges for Customers. The CSAB system is the ordering, billing, incident management, and inventory system referred to in Chapter 60FF-2, F.A.C., that the Contractor is required to utilize. When Customers log-in to CSAB, they can perform the following functions: 1. Establish and maintain Customer accounts. 2. Manage billing accounts. 3. View a comprehensive list of available MCS offerings. 4. Place orders. 5. View their complete inventory of services and invoices with associated and detailed charges. For DMS-billed MCS accounts, the Contractor will bill DMS monthly for services rendered to all Customers and provide DMS with substantiating details in electronic files (for example, comma delimited). The Contractor will include in the substantiating detail charges with unique identifiers for each transaction (for metered services) and service account. 5.2 Communications Service Authorization and Billing Transaction Flowchart The Contractor will use seven (7) Business-to-Business (B2B) transactions between DMS and Contractor, as depicted on the next page: REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 57 of 66 Attachment A: Statement of Work Mobile Communication Services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 58 of 66 Attachment A: Statement of Work Mobile Communication Services 5.3 Communications Service Authorization and Billing – Official Record CSAB is the authoritative source of all data. The CSAB system is the official record of the inventory and costs of SUNCOM services, including MCS. If the Contractor claims any inaccuracies in CSAB data, the data will be considered accurate unless substantially proven otherwise, at DMS’ sole determination. The Contractor shall not enable or ask DMS or Customers to input ordering and/or invoicing data into CSAB on behalf of the Contractor. 5.4 Communications Service Authorization and Billing - Interface with Contractor The Contractor shall use Application Programming Interfaces (APIs) to implement transactions between CSAB and the Contractor. DMS will test and approve the interface prior to Contractor accepting orders for services and devices. The following requirements apply with regard to the Contractor’s APIs with CSAB: 1. The Contractor’s API enables data transfer between CSAB and the Contractor’s system. 2. When data is sent from CSAB, the Contractor’s API must send back an acknowledgement to CSAB. 3. The Contractor’s API will perform functions automatically at near real-time. 4. The Contractor shall develop and maintain functional crosswalks between the Contractor’s system and CSAB, which maps the data elements in CSAB to equivalent data elements in the Contractor’s system. The Contractor will also support DMS’ efforts to create functional crosswalks. 5. It is the Contractor’s responsibility to ensure data has been received by CSAB, including resending data that has not been acknowledged by CSAB. 6. The Contractor shall provide a testing environment for quality assurance, accessible by DMS. 5.4.1 Batch Routines The second method the Contractor shall utilize to implement transactions with CSAB is through batch routines, which are periodic exchanges of data files containing a large number of records. An example of a batch routine is monthly delivery of invoicing substantiation files (B2B-6), due to the large volume of data. 5.4.2 Manual Review and Data Entry by Contractor Staff The third method the Contractor may utilize to implement transactions within CSAB is by manual review and data entry. The Contractor can use CSAB screens to view a submitted order from a Customer and mark that order as fulfilled, rather than use B2B-3 and B2B-4 transactions. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 59 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall only use manual review and data entry as a method of last resort and only with prior written approval by DMS Contract Manager. The Contractor shall not use manual review and data entry for invoicing substantiation (B2B-6). 5.5 Communications Service Authorization and Billing Service Catalog MCS services and devices must be approved by DMS and entered into the CSAB Service Catalog prior to making them available for use or purchase by any Customer. DMS will have sole discretion over the CSAB Service Catalog and any updates. The Contractor shall use the following three (3) types of charges for the billing of MCS services: 1. One-time charge: a single payment for a service or item (e.g., hardware installation). 2. Monthly charge: monthly fixed and recurring charge 3. Metered charge: incremental charge based strictly on usage of the service (e.g., data overage charges). The Contractor shall comply with the requirements of Chapter 60FF-2, F.A.C., in its use of CSAB. 5.6 Taxes and Government Sanctioned Fees The Department and Customers do not pay State or federal taxes. Taxes are defined here to include payments that the Contractor is required to collect by law and pay to public entities. Government-sanctioned surcharges and fees, if the Customer is not exempt, must be collected by the Contractor and may be payable by the State. Any new or modified government-sanctioned surcharge or fee must be provided to DMS for review and approval. If approved, the Contractor can then submit a request to update the CSAB Service Catalog. The standard process whereby the Contractor submits a request for inclusion of services in the CSAB Service Catalog and DMS approves them must be implemented for a new or modified surcharge or fee with the following additional requirements: 1. The catalog item must be tagged as a government-sanctioned surcharge or fee. 2. The description field provided by the Contractor must clearly identify the surcharge or fee. 3. The Contractor must provide the DMS Contract Manager with information sufficient for DMS to develop formulas that replicate the charges through calculations against invoicing substantiation data. The DMS Product Manager will approve the Contractor request if the update to the CSAB Service Catalog is in accord with the amendment. 4. The surcharge or fee must be billed at the inventory ID level and not billed as a lump sum. 5. The Contractor must give DMS advance notification of anticipated surcharge or fee changes with the DMS-approved effective date the charges will be incurred and the amount/percentage. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 60 of 66 Attachment A: Statement of Work Mobile Communication Services Non-government sanctioned surcharges and fees, such as activation fees and termination fees, are not chargeable under this Contract. 5.7 User Access Privileges for the Contractor The Contractor’s user CSAB access privileges must be approved and monitored by a Contractor- assigned CSAB Administrator. User access privileges allow the following functions: 1. Manually receive and closeout orders to the Contractor. 2. Review past orders submitted to the Contractor. 3. Review a robust set of inventory data for services provided by the Contractor. 4. Other access as allowed by DMS. DMS reserves the right to terminate CSAB user access privileges of any Contractor staff without cause or notice. 5.8 Work Orders Customer work orders are sent to the Contractor as B2B-3 transactions. The Contractor can log- in to CSAB as prompted by a CSAB email to see submitted orders. The Contractor is required to respond to the Customer with distinct B2B-4 fulfillment data for each item, or service, in a work order. Multiple item orders with only a single order number are not fulfilled until every item is delivered. Some key data elements in addition to CSAB-assigned Inventory ID are: 1. Order ID – identifies a request for one (1) or more items. This ID is associated with everything in a “shopping cart” when a Customer “checks-out.” 2. Work Order ID – is associated with each item request within an order that can be fulfilled separately from the rest of the order and requests action for one (1) Service Installation ID. 3. Installed Option ID – identifies the service, feature, or hardware from the CSAB Service Catalog that was requested in the work order. 4. Service Installation ID – identifies the service account resulting from order fulfillment. It is the unique inventory entry in CSAB and is equivalent to, but not the same as, distinct IDs used by Contractor to track status, usage and charges (e.g., circuit ID, phone number, hardware serial number, etc.). The Contractor is required to provide all of the required fulfillment data in CSAB. The Contractor shall not charge the Department for any orders from which key fields data, installation dates, or disconnect dates are missing or incorrect. The effective bill date cannot be more than forty-five (45) days from the date the order is closed. Attachment C, SLA-G1. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 61 of 66 Attachment A: Statement of Work Mobile Communication Services Some orders will include configuration data, including IP addresses, to enable establishing closed user groups on MFN. 5.9 Inventory Every order, and many other actions related to MCS services, is permanently logged into CSAB. This inventory is a basis for DMS audits of Contractor charges; i.e., if a billed service is not in the inventory or the inventory shows it was not active during the invoicing period, DMS will dispute the charge. The CSAB inventory is also a useful tool for DMS, Customers, and Contractor to see what has been ordered, its status, location, cost, any associated comments, etc. CSAB inventory is structured around key data elements. Inventory records are not valid without these key fields. CSAB by default has primacy when there are discrepancies between the inventories of the Contractor and CSAB. The Contractor is required to maintain a corresponding inventory as a basis for invoicing DMS. Periodic reconciliation may be implemented between CSAB and the Contractor’s inventory through B2B-5 transactions, at DMS’ sole discretion. This will avoid waiting until the Contractor invoices DMS to discover these inconsistencies and having to resolve them through billing disputes. DMS will provide for an exchange of inventory data throughout the month using transaction B2B-4. There is no manual substitute for this process. 5.10 Invoicing Requirements The Contractor will invoice DMS for all fulfilled orders based on a calendar month with invoices and electronic details submitted to DMS. Attachment C, SLA-F1. Invoices to DMS will consist of: 1) invoices for payment on an unchangeable format (e.g., paper) that reflect the total wholesale charges for the month (referred to herein as a, “handbill”), and 2) electronic detail files that substantiate all billable services. The total of substantiated detail charges must match the payment requests on each of the handbills. All credits due must be reflected on the invoice related to the first available billing cycle after the credit has been determined. Both the handbill and electronic files for the CSAB portion must be received no later than the 10th calendar day of each month. 5.11 Electronic Substantiating Detail File The invoice substantiation file consists of electronic detail listing all billable services and activities with all unique IDs necessary to be auditable bases for all charges. The detail file must include all charge data on one-time purchases, active service periods, and incremental activities. All charges must be attributable to distinct identifiers for the services as negotiated in the CSAB Service Catalog, and each discrete charge must be distinguished by a service identifier. Metered charges must also include date/time stamps for each billing event and the dates of the billing cycle (start DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 62 of 66 Attachment A: Statement of Work Mobile Communication Services and end). The file must be provided to DMS using a mutually agreed-upon, secured delivery method, and mutually agreed-upon format. 5.12 Audit of Contractor Invoices DMS will audit invoices to validate all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but: a) is complete (i.e., contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the handbill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time, this is a manual process. At any time during the Contract term, this may become an electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within one (1) billing cycle from receipt of dispute. If Contractor has not resolved audit exceptions within one (1) billing cycle, the charges will be adjusted as determined by DMS. 5.13 Mandatory Interface with the Contractor All work orders will be submitted to the Contractor via CSAB or similar system as deployed by DMS. Direct billed Customers will interface solely with the Contractor. 5.14 Properly Authorized Work Orders No WDS will be provisioned unless the Contractor has a properly authorized work order submitted by DMS through CSAB. Direct billed Customers will interface solely with the Contractor. 5.15 General Billing Requirements The Contractor will maintain a detailed database that uniquely identifies each pricing component. The CSAB Service Catalog contains unit prices and all qualifiers that are applied to unit prices in order to create an unambiguous database of WDS billable line items. A specific billing code shall have only one (1) unit amount. 5.16 Billing Start The Contractor shall meet the following criteria to complete billing starts: 1. All bills should commence on the 1st and run through the end of the month based on the completion date. Fractional charges are based on the effective bill date. 2. The Contractor cannot retroactively bill for services received before the, the start date of a Purchase Order in MFMP, or is otherwise ordered by the Customer. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 63 of 66 Attachment A: Statement of Work Mobile Communication Services No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. 6. Direct Ordering and Billing This section is applicable to WVS and certain approved WDS items. The Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM Customers in instances where a vendor or SUNCOM Contractor submitted an invoice directly to a SUNCOM Customer. The Contractor will accept orders from Customers for all WVS devices, rate plans, and services through MFMP. All direct-billing will be done in accordance with Rule 60FF-2.007, F.A.C. The Contractor will cooperate with the Department and MFMP (and any authorized agent or successor entity to MFMP) to deliver direct-billed WVS devices, rate plans, and services. The Contractor will work in cooperation with the MFMP vendor. All items available for purchase by any Customer that are listed on the most recent DMS-approved EUPL will be exhibited on the MFMP website as a Punchout catalog for Customers. The MFMP Punchout catalog shall be updated by the Contractor within one (1) Business Day of any updated EUPLs being posted on the Department’s website. By acceptance of an MFMP purchase order, the Contractor agrees to all MFMP terms and conditions. 6.1 Services and Devices Sold to Direct-Billed Customers The Contractor will not make any service or device available to any Customer that has not been approved by DMS. If a new service or device is approved, the Department will add the service or device to the EUPL and provide a SUNCOM price for the Contractor to market to Customers. The Contractor shall not display or represent any other prices to Customers. 6.2 Cost Recovery Rate The Contractor will charge Customers the established rates, plus the SUNCOM Cost Recovery Rate (CRR). The CRR will be included on all monthly-recurring Contractor’s charges and invoices. The Department will be responsible for providing notification regarding the CRR to Customers. The Department will provide: i) notification on the MFMP website Punchout catalog, and ii) notification in a mutually agreeable format for OEUs not currently ordering through the MFMP website Punchout catalog. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 64 of 66 Attachment A: Statement of Work Mobile Communication Services The Contractor shall provide the Department with the CRR on all services sold to Customers that are direct-billed. The CRR will be assessed on the monthly recurring charges after all discounts, adjustments, and credits are taken into account. Additional charges, including but not limited to devices, taxes, surcharges, or regulatory fees, will not be included in the assessment of the CRR. The Department may modify the CRR through a written amendment to the Contract with ninety (90) days prior written notice to the Contractor. If mutually agreed upon, modifications to the CRR may take effect earlier than the ninety (90) days. The CRR will be the same for all Contractors providing MCS. In the event that the Department authorizes a Contractor to collect a lower CRR than on this Contract, the Department will incorporate the lower CRR into this Contract via amendment. The Contractor shall have sixty (60) calendar days after the amendment effective date to charge the CRR on the direct-billed invoices. The Contractor will remit all funds collected pursuant to the CRR to the Department in the form of a quarterly check. The check will be accompanied with a complete Direct-Billed Quarterly Report. The check will be sent no more than forty-five (45) days after the end of the calendar quarter to cover the cost recovery amounts collected for the previous quarter. Attachment C, SLA-G1. Fees collected for the CRR will be thirty (30) days in arrears after the billing month in which the charges are invoiced on the direct-billed invoice. The Contractor will be required to remit funds associated with this requirement only when payment has been collected from the Customers that are direct-billed under this Contract. 6.3 Contract Association on Direct-Billed Accounts All direct-billed accounts established with Customers will include a corporate identifier for this Contract assigned by the Contractor in the billing system. 6.4 Monthly Reporting of Direct-Billed Accounts The Contractor will provide reporting and auditing in accordance with Rule 60FF-2.005, F.A.C. Additionally, the Contractor will provide the Department with an accurate Direct-Billed Monthly Report in an Excel format via e-mail of all direct-billed accounts including, but not limited to: the Customer’s billing account name, Customer corporate identifier, number of active lines, total amount of charges, and billing month. Attachment C, SLA-G2. This report will substantiate quarterly payments remitted to the Department. In the event a discrepancy is cited, the Contractor will have thirty (30) days from the date of bill close to provide the Department with the data necessary to reconcile the discrepancy. In the event the Contractor cannot substantiate the cited discrepancy, the Contractor will be responsible for payment of the disputed amount within thirty (30) days. Online reporting and auditing via the Contractor’s portal may be appropriate, if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. The format of the report is subject to DMS final approval. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 65 of 66 Attachment A: Statement of Work Mobile Communication Services 6.5 Quarterly Reporting of Direct-Billed Accounts On a quarterly basis, the Contractor will provide the Department a Direct-Billed Quarterly Report that aggregates utilization monthly reporting. Attachment C, SLA-G3. The report requirements are as follows: 1. The report must be in an Excel format sent via e-mail of all direct-billed accounts, which will include the Customers’ aggregate utilization (minutes, data, and text) and billed amount by device type and billing month. 2. The report must contain information sufficient for the Department to independently verify and validate by Customer the utilization and billed amount by device type and billed amount and the cost recovery due to the Department. 3. The aggregate utilization reporting will not identify CPNI, such as but not limited to account names, subscriber number, or End-user level information for direct-billed Customers. 4. Online reporting and auditing via the Contractor’s portal may be appropriate if it meets the requirements of this subsection and the reporting can be exported and saved by the Department. 5. The format of the report is subject to DMS final approval. 6.6 Customers Liability Direct-billed Customers are solely liable for any performance, duties, payments, and responsibilities generated by their use of this Contract, fiscal or otherwise. As stated in Rule 60FF- 2.007(3), F.A.C., “the Department has no obligation to assume payable commitments on behalf of SUNCOM or SUNCOM [Customers] in instances where a vendor or SUNCOM Provider submitted an invoice directly to SUNCOM [Customers].” REMAINDER OF PAGE INTENTIONALLY LEFT BLANK. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 25 Attachment B: Draft Contract Mobile Communications Services 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary ATTACHMENT B DRAFT CONTRACT FOR MOBILE COMMUNICATION SERVICES CONTRACT NO: DMS-19/20-006 BETWEEN THE STATE OF FLORIDA DEPARTMENT OF MANAGEMENT SERVICES AND <<PARTY NAME>> DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 25 Attachment B: Draft Contract Mobile Communications Services DRAFT CONTRACT Table of Contents: SECTION 1. CONTRACT TERM AND TERMINATION ............................................................... 3 SECTION 2. CONTRACT DOCUMENTS AND HIERACHY ........................................................ 4 SECTION 3. PAYMENT AND FEES ............................................................................................. 4 SECTION 4. CONTRACT ADMINISTRATION ............................................................................. 6 SECTION 5. CONTRACT MANAGEMENT................................................................................... 8 SECTION 6. COMPLIANCE WITH LAWS .................................................................................... 9 SECTION 7. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION ...................................................................................................................... 11 SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY....................................................................................................... 12 SECTION 9. DATA SECURITY ................................................................................................... 14 SECTION 10. GRATUITIES AND LOBBYING............................................................................ 17 SECTION 11. CONTRACT MONITORING ................................................................................. 17 SECTION 12. CONTRACT AUDITS ........................................................................................... 19 SECTION 13. BACKGROUND SCREENING AND SECURITY................................................. 19 SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY.................................................. 21 SECTION 15. LICENSING .......................................................................................................... 22 SECTION 16. PERFORMANCE BOND ...................................................................................... 23 SECTION 17. CUSTOMER OF RECORD .................................................................................. 23 SECTION 18. SPECIFIC APPROPRIATION .............................................................................. 24 SECTION 19. MISCELLANEOUS ............................................................................................... 24 Exhibits: Exhibit A – Definitions and Acronyms Exhibit B – Final Statement of Work, including: Exhibit 1 to Exhibit B – Final Service Level Agreements; Exhibit C – Contractor’s Pricing, including: Exhibit 1 to Exhibit C – Vendor’s Services and Discounts Pricing Exhibit 2 to Exhibit C – Vendor’s Device List Exhibit 3 to Exhibit C – Vendor’s Services and Discounts Pricing, Public Safety <if applicable> Exhibit D – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006 Exhibit E – Relevant Portions of the Contractor’s Best and Final Offer to ITN DMS-19/20-006 Exhibit F – ITN DMS-19/20-006 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 25 Attachment B: Draft Contract Mobile Communications Services CONTRACT This Contract is between the STATE OF FLORIDA, DEPARTMENT OF MANAGEMENT SERVICES (Department), an agency of the State of Florida with offices at 4050 Esplanade Way, Tallahassee, Florida 32399-0950, and <INSERT VENDOR NAME> (Contractor) with offices at <insert address>, each a “Party” and collectively referred to herein as the “Parties.” The Parties enter into this Contract (Contract) in accordance with Chapters 282 and 287, Florida Statutes (F.S.), and with the negotiated terms and conditions of Invitation to Negotiate, DMS-19/20-006, Mobile Communication Services. SECTION 1. CONTRACT TERM AND TERMINATION 1.1 Initial Term The initial term of the Contract will be five (5) years and will begin on the date the Contract is signed by all Parties. 1.2 Renewal Upon written agreement, the Department and the Contractor may renew the Contract, in whole or in part, for up to five (5) renewal years in accordance with section 287.057(13), F.S., and Rule 60A-1.048, Florida Administrative Code (F.A.C.). 1.3 Suspension of Work and Termination 1.3.1 Suspension of Work The Department may, at its sole discretion, suspend any or all activities under the Contract, at any time, when it is in the best interest of the State of Florida to do so. The Department may, at its sole discretion, suspend the Contract at any time, when in the best interest of the Department or Customer to do so. The Department or the Customer will provide the Contractor written notice outlining the particulars of suspension and the effective date of the suspension. After receiving a suspension notice, the Contractor must comply with the notice and will cease the specified activities associated with the Contract. Within ninety (90) days, or any longer period agreed to by the Contractor, the Department will either (1) issue a notice authorizing resumption of work, at which time activity will resume, or (2) terminate the Contract. Suspension of work will not entitle the Contractor to any additional compensation. 1.3.2 Termination for Convenience The Contract may be terminated by the Department in whole or in part at any time, when, at the sole discretion of the Department, it is deemed to be in the best interest of the State of Florida to do so. If the Contract is terminated before performance is completed, the Contractor will be paid only for that work satisfactorily performed, prior to the termination, for which costs can be substantiated. Such payment, however, may not exceed an amount which is the csame percentage of the Contract price as the amount of work satisfactorily performed. All work in progress will become the property of the Customer and will be turned over promptly by the Contractor. 1.3.3 Termination for Cause DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 25 Attachment B: Draft Contract Mobile Communications Services If the performance of the Contractor is not in compliance with the Contract requirements the Department may, at its sole discretion, (a) immediately terminate the Contract, (b) notify the Contractor of the deficiency with a requirement that the deficiency be corrected within a specified time, otherwise the Contract will terminate at the end of such time, or (c) take other action deemed appropriate by the Department. 1.3.4 Termination Assistance In case of termination, whether for cause or for convenience, the Contractor will provide prompt and thorough transition assistance and cooperation, including as specified in Subsection 3.24, Transition for Future Iterations of this Service, of the Statement of Work (SOW). SECTION 2. CONTRACT DOCUMENTS AND HIERACHY The Contract including any exhibits referred to herein, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, whether written or oral, with respect to such subject matter. The Contract consists of the documents listed below, and in the event any of these documents conflict, the conflict will be resolved in the following order of priority (highest to lowest): 1. This Final Contract document; 2. Attachment A – Definitions and Acronyms; 3. Attachment B – Final Statement of Work, including: a. Exhibit 1 – Final Service Level Agreements; 4. Attachment C – Contractor’s Pricing, including: a. Exhibit 1 – Vendor’s Services and Discounts Pricing b. Exhibit 2 – Vendor’s Device List c. Exhibit 3 – Vendor’s Services and Discounts Pricing, Public Safety <if applicable> 5. Attachment D – Instructional Document for Request for Best and Final Offer to ITN DMS-19/20-006; 6. Attachment E – Relevant Portions of the Contractor’s Best and Final Offer to ITN DMS-19/20-006; and 7. Attachment F – ITN DMS-19/20-006. In accordance with Rule 60A-1.002(7), F.A.C., Form PUR 1000, is included herein by reference but is superseded in its entirety by the Contract. SECTION 3. PAYMENT AND FEES 3.1 Price Adjustments Pricing may be updated in accordance with SOW Section 1.5, Update Process to End User Price Lists and Vendor’s Equipment List. 3.2 Price Decreases During the term of the Contract (including renewal years), the Department encourages the Contractor to offer price decreases that are in line with increased efficiencies and added infrastructure enhancements. The Department reserves the right to further negotiate reduction in pricing for the renewal years. The following additional price decrease terms apply: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 25 Attachment B: Draft Contract Mobile Communications Services 3.2.1 Volume Discounts Contractor may offer additional discounts for one-time delivery of large single orders. 3.2.2 Preferred Pricing The pricing included in the Contract is guaranteed, by the Contractor, to be a maximum price. Additionally, Contractor’s pricing will not exceed the pricing offered under comparable contracts. Comparable contracts are those that are similar in size, scope and terms. In compliance with section 216.0113, F.S., Contractor must annually submit an affidavit from the Contractor’s authorized representative attesting that the Contract complies with this clause. 3.2.3 Sales Promotions In addition to decreasing prices for the balance of the Contract term due to a change in market conditions, Contractor may conduct sales promotions involving price reductions for a specified lesser period. Contractor must submit documentation identifying the proposed (1) starting and ending dates of the promotion, (2) commodities or contractual services involved, and (3) promotional prices compared to then-authorized prices. 3.3 Purchase Orders and Communication Service Authorizations A Customer may use Purchase Orders (POs) issued through MyFloridaMarketPlace (MFMP) or Purchase Orders issued through the Communications Services Authorization and Billing (CSAB) system (known as Communication Service Authorizations (CSAs) to buy commodities or services. The Department may also issue POs or CSAs on behalf of Customers. The Contractor must provide commodities or services pursuant to POs or CSAs. The PO or CSA period of performance survives the expiration of the Contract. All terms and conditions of the Contract will be incorporated into the PO or CSA and will survive the termination of the Contract. The duration of POs or CSAs must not exceed the expiration of the Contract by more than twelve (12) months, unless they have been entered into pursuant to an Extended Pricing Plan, in which case they may not exceed the expiration of the Contract by more than thirty-six (36) months. Extended Pricing Plans are discounted prices offered in exchange for a Customer’s commitment to lease commodities or purchase contractual services for an extended time. 3.4 Payment Invoicing Payment will be made in accordance with section 215.422, F.S. The Contractor will be paid upon submittal of an invoice to the Department, or Customer if direct billed, after delivery and acceptance of commodities or contractual services is confirmed and the invoice is accepted by the Customer. The Contractor shall submit invoices for fees or other compensation for services or expenses in sufficient detail for a proper pre-audit and post-audit, and invoices must include the Contract number and the Contractor’s Federal Employer Identification Number. The Department reserves the right to request additional documentation as needed, and Contractor will follow all invoice directives in the SOW and this Contract document. The Contractor shall have a “No Shut Off” policy for all State agency Customer accounts. Contractor shall identify/flag all State agency Customer accounts as “Government Accounts” for which service will not be interrupted due to an outstanding balance, disputed amount owed, or late payments due. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 25 Attachment B: Draft Contract Mobile Communications Services 3.5 Travel Travel expenses are not reimbursable unless specifically authorized by the Customer in writing and, if authorized, may be reimbursed only in accordance with section 112.061, F.S. 3.6 Annual Appropriation Pursuant to section 287.0582, F.S., the Department’s performance and obligation to pay under the Contract is contingent upon an annual appropriation by the Legislature. 3.7 MyFloridaMarketPlace Transaction Fee The State of Florida, through the Department, has instituted MFMP, a statewide eProcurement system. Pursuant to section 287.057(22), F.S., all payments issued by Customers to the Contractor for purchases of commodities or contractual services will be assessed a Transaction Fee as prescribed by Rule 60A-1.031, F.A.C., or as may otherwise be established by law, which the Contractor shall pay to the State. For payments within the State of Florida accounting system (FLAIR or its successor), the Transaction Fee shall, when possible, be automatically deducted from payments to the Contractor. If automatic deduction is not possible, the Contractor shall pay the Transaction Fee pursuant to subsection (2) of Rule 60A-1.031, F.A.C. By submission of these reports and corresponding payments, the Contractor certifies their correctness. All such reports and payments shall be subject to audit by the State of Florida or its designee. The Contractor shall receive a credit for any Transaction Fee paid by the Contractor for the purchase of any item(s) if such item(s) are returned to the Contractor through no fault, act, or omission of the Contractor. Notwithstanding the foregoing, a Transaction Fee is non-refundable when an item is rejected or returned, or declined, due to the Contractor’s failure to perform or comply with specifications or requirements of the agreement. Failure to comply with these requirements shall constitute grounds for declaring the Contractor in breach. VENDORS DELINQUENT IN PAYING TRANSACTION FEES SHALL BE EXCLUDED FROM CONDUCTING FUTURE BUSINESS WITH THE STATE. 3.8 Taxes Taxes, customs, and tariffs on commodities or contractual services purchased under the Contract will not be assessed against the Customer unless authorized by Florida law. 3.9 Return of Funds Contractor will return any overpayments due to unearned funds or funds disallowed pursuant to the terms of the Contract that were disbursed to the Contractor by the Department or Customer. The Contractor must return any overpayment within forty (40) calendar days after either discovery by the Contractor, its independent auditor, or notification by the Department or Customer of the overpayment. SECTION 4. CONTRACT ADMINISTRATION 4.1 Department’s Contract Administrator The Department’s Contract Administrator, whose primary responsibility will be to maintain the Contract file, is as follows: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 25 Attachment B: Draft Contract Mobile Communications Services Jane Doe <Insert division> <Insert agency> <Insert physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Department changes the Department’s Contract Administrator, the Department will notify the Contractor’s Contract Manager in writing via email and document such in the Contract file. Such changes do not require a formal written amendment to the Contract. 4.2 Department’s Contract Manager The Department’s Contract Manager, who is primarily responsible for enforcing the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Jane Doe <Insert division> <Insert agency> <Insert physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Department changes the Department’s Contract Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.3 Department’s Product Manager The Department’s Product Manager, who is primarily responsible for monitoring the performance of the Contract terms and conditions and will serve as a liaison with the Contractor, will be as follows: Jane Doe <Insert division> <Insert agency> <Insert physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Department changes the Department’s Product Manager, the Department will notify the Contractor in writing via email. Such changes do not require a formal written amendment to the Contract. 4.4 Contractor’s Contract Manager The Contractor’s Contract Manager, who is primarily responsible for the Contractor’s oversight of the Contract performance, will be as follows: Jane Doe <Insert Contractor name> <Insert Contractor’s physical address> DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 25 Attachment B: Draft Contract Mobile Communications Services Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxx.com In the event that the Contractor changes its Contract Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such a change does not require a formal written amendment to the Contract. 4.5 Contractor’s Account Manager The Contractor’s Account Manager, who will serve as a liaison with the Department’s Contract Administrator, will be as follows: Jane Doe <Insert Contractor name> <Insert Contractor physical address> Telephone: (XXX) XXX-XXXX Email: jane.doe@xxxxxx.com In the event that the Contractor changes its Account Manager, the Contractor will notify the Department’s Contract Manager in writing via email. Such changes do not require a formal written amendment to the Contract. SECTION 5. CONTRACT MANAGEMENT 5.1 Notices All notices required under the Contract must be delivered to the designated Contract Manager by certified mail, return receipt requested, reputable air courier service, email, or personal delivery, or as otherwise identified herein or by the Department. 5.2 Change Request The Department’s Contract Manager may authorize operational changes to services and infrastructure that do not have a pricing impact (non-billable changes) via a change request. Such authorized operational changes do not require a Contract amendment but will be memorialized in writing and placed in the Contract Mangers’ files. The Department reserves the right to make the final determination if a change request or Contract amendment is required. Any change that would allow the Contractor to offer less of any deliverable, including commodities, services, technology, or software, requires a Contract amendment. Vendor’s Equipment List and End User Price List updates must be made in accordance with SOW Section 1.5, End User Price Lists (EUPLs) and Vendor’s Device List, and may not require an amendment or change request. 5.3 Diversity Reporting The State of Florida supports its diverse business community by creating opportunities for woman-, veteran-, and minority-owned small business enterprises to participate in procurements and contracts. The Department encourages supplier diversity through certification of woman-, veteran-, and minority-owned small business enterprises and provides advocacy, outreach, and networking through regional business events. For additional information, please contact the Office of Supplier Diversity (OSD) at osdinfo@dms.myflorida.com. Upon request, the Contractor will report to the Department its spend with business enterprises certified by the OSD. These reports must include the time period covered, the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 25 Attachment B: Draft Contract Mobile Communications Services name and Federal Employer Identification Number of each business enterprise utilized during the period, commodities and contractual services provided by the business enterprise, and the amount paid to the business enterprise on behalf of each Customer purchasing under the Contract. 5.4 Designated Centralized Nonprofit Agency Subject to the agency determination provided for in section 413.036, F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES THAT ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM A NONPROFIT AGENCY FOR THE BLIND OR FOR THE SEVERELY HANDICAPPED THAT IS QUALIFIED PURSUANT TO CHAPTER 413, FLORIDA STATUTES, IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 413.036(1) AND (2), FLORIDA STATUTES; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THE STATE AGENCY INSOFAR AS DEALINGS WITH SUCH QUALIFIED NONPROFIT AGENCY ARE CONCERNED. Additional information about the designated centralized nonprofit agency and the commodities or contractual services it offers is available at https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/(contractType)/4577. 5.5 PRIDE Subject to the agency determination provided for in sections 946.515 and 287.042(1), F.S., the following statement applies: IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT ANY ARTICLES WHICH ARE THE SUBJECT OF, OR REQUIRED TO CARRY OUT, THIS CONTRACT SHALL BE PURCHASED FROM THE CORPORATION IDENTIFIED UNDER CHAPTER 946, F.S., IN THE SAME MANNER AND UNDER THE SAME PROCEDURES SET FORTH IN SECTION 946.515(2) AND (4), F.S.; AND FOR PURPOSES OF THIS CONTRACT THE PERSON, FIRM, OR OTHER BUSINESS ENTITY CARRYING OUT THE PROVISIONS OF THIS CONTRACT SHALL BE DEEMED TO BE SUBSTITUTED FOR THIS AGENCY INSOFAR AS DEALINGS WITH SUCH CORPORATION ARE CONCERNED. Additional information about PRIDE and the commodities or contractual services it offers is available at http://www.pride-enterprises.org. SECTION 6. COMPLIANCE WITH LAWS 6.1 Conduct of Business The Contractor must comply with all laws, rules, codes, ordinances, and licensing requirements that are applicable to the conduct of its business, including those of federal, State, and local agencies having jurisdiction and authority. These may include, but are not limited to, Chapters 282 and 287, F.S., Subtitle 60FF, F.A.C., the Communications Assistance for Law Enforcement Act, the Payment Card Industry DSS, IRS Publication DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 10 of 25 Attachment B: Draft Contract Mobile Communications Services 1045, Section 274A of the Immigration and Nationality Act, the Americans with Disabilities Act, Health Insurance Portability and Accountability Act (HIPAA) (including executing any Business Associate Agreements as requested by Customers), and all prohibitions against discrimination on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran’s status. The Contractor must comply with and must assist the Department and Customers with compliance with Subtitle 60FF, F.A.C., (and Subtitle 60GG, F.A.C., if applicable). 6.2 Dispute Resolution, Governing Law, and Venue Any dispute concerning performance of the Contract shall be decided by the Department's Contract Manager, who will reduce the decision to writing and serve a copy on the Contractor. The decision of the Department’s Contract Manager shall be final and conclusive. Exhaustion of this administrative remedy is an absolute condition precedent to the Contractor's ability to pursue legal action related to the Contract or any other form of dispute resolution. The laws of the State of Florida govern the Contract. The Parties submit to the jurisdiction of the courts of the State of Florida exclusively for any legal action related to the Contract. Further, the Contractor hereby waives any and all privileges and rights relating to venue it may have under Chapter 47, F.S., and any and all such venue privileges and rights it may have under any other statute, rule, or case law, including, but not limited to those based on convenience. The Contractor hereby submits to venue in the county chosen by the Department. 6.3 Department of State, Registration Consistent with Chapters 605 through 623, F.S., the Contractor must provide the Department with conclusive evidence of a certificate of status, not subject to qualification, if a Florida business entity, or of a certificate of authorization if a foreign business entity. 6.4 Suspended, Convicted, and Discriminatory Vendor Lists In accordance with sections 287.042, 287.133, and 287.134, F.S., an entity or affiliate who is on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List may not perform work as a contractor, supplier, subcontractor, or consultant under the Contract. The Contractor must notify the Department if it or any of its suppliers, subcontractors, or consultants have been placed on the Suspended Vendor List, Convicted Vendor List, or the Discriminatory Vendor List during the term of the Contract. 6.5 Scrutinized Companies—Termination by the Department The Department may, at its option, terminate the Contract if the Contractor is found to have submitted a false certification as provided under section 287.135(5), F.S., or been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or been engaged in business operations in Cuba or Syria, or to have been placed on the Scrutinized Companies that Boycott Israel List or is engaged in a boycott of Israel. Notwithstanding the foregoing, the Parties are aware of the Eleventh Circuit Court’s decision in Odbrecht Constr. v. Sec’y, Fla. DOT, 715 F.3d 1268 (11th Cir. Fla. 2013), and agree that the provisions of sections 287.135(1)-(5), F.S., pertaining to a company engaged in business operations in Cuba or Syria shall not apply to this Contract unless and until the Eleventh Circuit Court’s decision in Odebrecht Constr. v. Sec’y, Fla.DOT, 715 F.3d 1268 (11th Cir. Fla. 2013) is overturned. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 11 of 25 Attachment B: Draft Contract Mobile Communications Services 6.6 Cooperation with Inspector General Pursuant to section 20.055(5), F.S., Contractor, and its subcontractors, if any, understand and will comply with their duty to cooperate with the Inspector General in any investigation, audit, inspection, review, or hearing. Upon request of the Inspector General or any other authorized State official, the Contractor must provide any type of information the Inspector General deems relevant to the Contractor's integrity or responsibility. Such information may include, but will not be limited to, the Contractor's business or financial records, documents, or files of any type or form that refer to or relate to the Contract. The Contractor agrees to reimburse the State of Florida for the reasonable costs of investigation incurred by the Inspector General or other authorized State of Florida official for investigations of the Contractor's compliance with the terms of this or any other agreement between the Contractor and the State of Florida which results in the suspension or debarment of the Contractor. Such costs include, but will not be limited to: salaries of investigators, including overtime; travel and lodging expenses; and expert witness and documentary fees. 6.7 E-Verify The Contractor (and its subcontractors) have an obligation to utilize the U.S. Department of Homeland Security’s (DHS) E-Verify system for all newly hired employees. By executing this Contract, the Contractor certifies that it is registered with, and uses, the E-Verify system for all newly hired employees. The Contractor must obtain an affidavit from its subcontractors in accordance with paragraph (2)(b) of section 448.095, F.S., and maintain a copy of such affidavit for the duration of the Contract. In order to implement this provision, the Contractor shall provide a copy of its DHS Memorandum of Understanding (MOU) to the Contract Manager within five (5) days of Contract execution. This section serves as notice to the Contractor regarding the requirements of section 448.095, F.S., specifically sub-paragraph (2)(c)1, and the Department’s obligation to terminate the Contract if it has a good faith belief that the Contractor has knowingly violated section 448.09(1), F.S. If terminated for such reason, the Contractor will not be eligible for award of a public contract for at least one (1) year after the date of such termination. The Department reserves the right to order the immediate termination of any contract between the Contractor and a subcontractor performing work on its behalf should the Department develop a good faith belief that the subcontractor has knowingly violated section 448.095(1), F.S. SECTION 7. WORKERS’ COMPENSATION AND GENERAL LIABILITY INSURANCE, AND INDEMNIFICATION 7.1 Workers’ Compensation Insurance The Contractor shall maintain Workers’ Compensation insurance as required under the Florida Workers’ Compensation Law or the workers’ compensation law of another jurisdiction, where applicable. The Contractor must require all subcontractors to similarly provide Workers’ Compensation Insurance for all of the latter’s employees. In the event work is being performed by the Contractor under the Contract and any class of employees performing the work is not protected under Worker’s Compensation statutes, the Contractor must provide, and cause each subcontractor to provide, adequate insurance, satisfactory to the Department, for the protection of employees not otherwise protected. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 12 of 25 Attachment B: Draft Contract Mobile Communications Services 7.2 General Liability Insurance The Contractor shall maintain insurance sufficient to adequately protect the Department and Customers from all claims or liability for personal injury or property damage arising out of, resulting from the performance of, or in connection with the operation of, the Contract. All insurance shall be with insurers authorized to transact the applicable line of insurance business in the State of Florida. The Contractor shall provide the Department with Certification(s) of Insurance evidencing that all appropriate coverage is in place and showing the Department to be an additional insured within thirty (30) days after Contract execution and on the Contract anniversary date each year of the Contract. The Contractor must submit via email, to the Department’s Contract Manager, notice of any cancellation or nonrenewal at least ten (10) calendar days prior to cancellation or nonrenewal. In the event of cancellation or nonrenewal, the Contractor will be responsible for securing a replacement insurance policy in accordance with this section within thirty (30) Business Days after the final date of the cancelled or nonrenewed policy. 7.3 Indemnification The Contractor agrees to indemnify, defend, and hold the Department, Customers, and the State of Florida, its officers, employees, and agents harmless from all fines, claims, assessments, suits, judgments, or damages, including consequential, special, indirect, and punitive damages, including court costs and attorney’s fees, arising from or relating to violation or infringement of a trademark, copyright, patent, trade secret or intellectual property right or out of any acts, actions, breaches, neglect or omissions of the Contractor, its employees, agents, subcontractors, assignees or delegates related to the Contract, as well as for any determination arising out of or related to the Contract that the Contractor or Contractor’s employees, agents, subcontractors, assignees or delegates are not independent contractors in relation to the Department. The Contract does not constitute a waiver of sovereign immunity or consent by the Department or the State of Florida or its subdivisions to suit by third parties. Without limiting this indemnification, the Department or Customer may provide the Contractor (1) written notice of any action or threatened action, (2) the opportunity to take over and settle or defend any such action at Contractor’s sole expense, and (3) assistance in defending the action at Contractor’s sole expense. SECTION 8. PUBLIC RECORDS, TRADE SECRETS, DOCUMENT MANAGEMENT, AND INTELLECTUAL PROPERTY 8.1 Public Records Solely for the purpose of this section, the Department’s Contract Manager is the agency custodian of public records. If, under this Contract, the Contractor is providing services and is acting on behalf of the Department, as provided in section 119.0701, F.S., the Contractor shall: 1. Keep and maintain public records required by the Department to perform the service. 2. Upon request from the Department’s custodian of public records, provide the Department with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, F.S., or as otherwise provided by law. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 13 of 25 Attachment B: Draft Contract Mobile Communications Services 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure are not disclosed except as authorized by law for the duration of the Contract term and following the completion of the Contract if the Contractor does not transfer the records to the Department. 4. Upon completion of the Contract, transfer, at no cost, to the Department all public records in possession of the Contractor or keep and maintain public records required by the Department to perform the service. If the Contractor transfers all public records to the Department upon completion of the Contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Department, upon request from the Department’s custodian of public records, in a format that is compatible with the information technology systems of the Department. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR’S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT THE TELEPHONE NUMBER, EMAIL ADDRESS AND MAILING ADDRESS PROVIDED FOR THE CONTRACT MANAGER. 8.2 Protection of Trade Secrets or Confidential Information If the Contractor considers any portion of materials made or received in the course of performing the Contract (“contract-related materials”) to be trade secret under section 688.002 or 812.081, F.S., or any other applicable law, or otherwise confidential under Florida or federal law, the Contractor must clearly designate that portion of the materials as trade secret or otherwise confidential when submitted to the Department. The Contractor will be responsible for responding to and resolving all claims for access to contract-related materials it has designated trade secret or otherwise confidential. If the Department is served with a request for discovery of contract-related materials designated by the Contractor as trade secret or otherwise confidential, the Contractor will be responsible for filing the appropriate motion or objection in response to the request for discovery. The Department will provide materials designated trade secret or otherwise confidential if the Contractor fails to take appropriate and timely action to protect the materials designated as trade secret or otherwise confidential. The Contractor will protect, defend, indemnify, and hold harmless the Department for claims, costs, fines, and attorney’s fees arising from or relating to its designation of contract-related materials as trade secret or otherwise confidential. 8.3 Document Management and Record Retention The Contractor must retain sufficient documentation to substantiate claims for payment under the Contract and all other records, electronic files, papers, and documents that were DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 14 of 25 Attachment B: Draft Contract Mobile Communications Services made in relation to the Contract, including those required by Section 6.6, Cooperation with Inspector General. Contractor must retain all documents related to the Contract for five (5) years after expiration of the Contract, or, if longer, the period required by the General Records Schedules maintained by the Florida Department of State available at:http://dos.myflorida.com/library-archives/records-management/general-records- schedules/. 8.4 Intellectual Property Unless specifically addressed in the Contract, intellectual property rights to all property created or otherwise developed by the Contractor for the Department or the Customer will be owned by the State of Florida at the completion of the Contract. Any inventions or discoveries developed in the course of or as a result of services performed under the Contract which are patentable pursuant to 35 U.S.C. § 101 are the sole property of the State of Florida. Contractor must inform the Customer of any inventions or discoveries developed or made in connection with the Contract and will be referred to the Florida Department of State for a determination on whether patent protection will be sought for the invention or discovery. The State of Florida will be the sole owner of any and all patents resulting from any invention or discovery made in connection with the Contract. Contractor must notify the Department or State of Florida of any publications, artwork, or other copyrightable works developed in connection with the Contract. All copyrights created or developed in connection with the Contract are the sole property of the State of Florida. SECTION 9. DATA SECURITY REQUIREMENTS 9.1 Duty to Secure State Data The Contractor will maintain the security of State Data, including, but not limited to, keeping a secure area around any displayed or otherwise visible State Data and ensuring such data is stored and secured when not in use. The Contractor will be responsible for ensuring that all Persons it contracts with to maintain, store, or process State Data on its behalf will comply with all data security requirements of this section. The Contractor will also comply with any other State or federal rules and regulations regarding security of information. The State will remain the owner of all State Data and any other data made available by the State to the Contractor pursuant to this Contract. Unless otherwise agreed in writing, the Contractor and its subcontractors will not perform any of the services under this Contract from outside of the United States. The Contractor will not allow, through its action or inaction, any State Data to be sent by any medium, transmitted, or to be Accessed outside of the United States. The Contractor shall comply with section 501.171, F.S. Additionally, the Contractor shall reimburse the Department for any costs incurred providing the notifications required by subsections 501.171(3) and (4), F.S., if the Contractor is responsible for a breach. For purposes of this paragraph, “breach,” is as defined in section 501.171(1)(a), F.S. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 15 of 25 Attachment B: Draft Contract Mobile Communications Services 9.2 State Data Access The Contractor shall retain a list of all Persons, as defined in Attachment E – Definitions and Acronyms, with Access to State Data, including a statement confirming that each Person has passed the background screening required herein. This statement shall not include the substance of the screening results, only that the Person has passed the screening. The Contractor shall create a written policy for the protection of State Data, including a policy and procedure for Access to State Data. The Contractor shall retain the policy and information required in this subsection in accordance with Section 8.3, Document Management and Record Retention. The documents are subject to disclosure within thirty-six hours upon written or oral demand by the Department or its designated agents or auditors and are subject to audit and screening. The Contractor shall document and record, with respect to each instance of Access to State Data: 1. The identity of all individual(s) who Accessed State Data in any way, whether those individuals are authorized Persons or not; 2. The duration of the individual(s)’ Access, including the time and date at which the Access began and ended; 3. The identity, form, and extent of State Data Accessed, including, but not limited to, whether the individual Accessed partial or redacted versions of State Data, read-only versions of State Data, or editable versions of State Data; and 4. The nature of the Access, including whether the State Data was edited or shared with any other individual or entity during the duration of the Access, and, if so, the identity of the individual or entity. The damages that would result from the Contractor’s failure to compile, retain, and disclose the written policy and information required in this subsection are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex, and unreasonably burdensome to prove. The Contractor therefore agrees to credit the Department the sum of $10,000 for each breach of this subsection. The parties acknowledge that these credits are liquidated damages, exclusive of any other right to damages, not intended to be a penalty, and solely intended to compensate for unknown and unascertainable damages. 9.3 Violations of Data Security Requirements A “Security Breach” in this Section 9 means an unauthorized Access of State Data. Good faith Access of State Data by a Person, as defined in Attachment E – Definitions and Acronyms, does not constitute a security breach, provided that the information is not used for a purpose unrelated to the furtherance of the Contract or subject to further unauthorized Access. However, unauthorized Access includes incidents where Persons with authorized Access for certain purposes otherwise gain Access for unauthorized purposes. The Contractor agrees that a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, will entitle the State to a credit commensurate with the Department and Customer’s internal staffing and administrative costs associated with managing the Security Breach or violation of Section 9.1, Duty to Secure State Data, as determined by the Department. Such credits will not preclude the State from recovering other damages DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 16 of 25 Attachment B: Draft Contract Mobile Communications Services it may suffer as a result of the Security Breach or violation of Section 9.1, Duty to Secure State Data. 9.4 Notification Requirements In the event of a Security Breach, including any violations of Section 9.1, Duty to Secure State Data, or a credible allegation or suspicion of a Security Breach or violation of Section 9.1, Duty to Secure State Data (as determined by the Contractor or the Department), the Contractor must notify the Department’s Contract Manager and the affected Customer as expeditiously as practicable, but in all instances no later than one (1) calendar day of knowledge of the Security Breach or credible allegation or suspicion of such. Notification is required regardless of the number of persons or type of State Data affected or potentially affected. The notification must be clear and conspicuous and include a description of the following: 1. The incident in general terms; 2. The type of information that was subject to the violations of Section 9.1, Duty to Secure State Data, or credible allegation or suspicion of Security Breach; 3. The type and number of entities and individuals who were, or potentially have been, affected by the incident; and 4. The actions taken by the Contractor to protect the State Data from further unauthorized Access. However, the description of those actions in the notice may be general so as not to further increase the risk or severity of the Security Breach. The Contractor must also as expeditiously as practicable, but no later than thirty-six hours from the time of discovery, set up a conference call with the Department’s Contract Manager. The conference call invitation must contain a brief description of the nature of the event. When possible, a thirty (30) minute notice will be given to allow Department personnel to be available for the call. If the designated time is not practical for the Department, an alternate time for the call will be scheduled. All available information about the Security Breach or suspected Security Breach must be shared on the call. The Contractor must answer all questions based on the information known at that time and answer additional questions as additional information becomes known. The Contractor must provide the Department with final documentation of the incident including all remedial actions of the Contractor. 9.5 Other Indemnifications and Credit Monitoring The Contractor shall be fully liable for the actions of all Persons, as defined in Attachment E – Definitions and Acronyms, and shall fully defend, indemnify, and hold harmless the Department, Customers, the State of Florida, its officers, directors and employees from any claims, suits, actions, damages, proceedings, and costs of every name and description, including attorney’s fees, to the extent arising or resulting from a violation by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, of Section 9, Data Security, and Section 13, Background Screening and Security, resulting in the Security Breach of State Data. The Contractor shall provide credit monitoring services at its own cost for those individuals affected or potentially affected by a Security Breach of these sections by the Contractor or a Person, as defined in Attachment E – Definitions and Acronyms, for a twelve-month period of time following the Security Breach. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 17 of 25 Attachment B: Draft Contract Mobile Communications Services SECTION 10. GRATUITIES AND LOBBYING 10.1 Gratuities The Contractor will not, in connection with the Contract, directly or indirectly (1) offer, give, or agree to give anything of value to anyone as consideration for any State of Florida officer or employee’s decision, opinion, recommendation, vote, other exercise of discretion, or violation of a known legal duty, or (2) offer, give, or agree to give to anyone anything of value for the benefit of, or at the direction or request of, any State of Florida officer or employee. 10.2 Lobbying Funds provided under this Contract shall not be used to violate the provisions of sections 11.062 and 216.347, F.S. Pursuant to section 287.058(6), F.S., the Contract does not prohibit the Contractor from lobbying the executive or legislative branch concerning the scope of services, performance, term, or compensation regarding the Contract after Contract execution and during the Contract’s term. SECTION 11. CONTRACT MONITORING 11.1 Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof. Coordination must be maintained by the Contractor with representatives of the Customer, the Department, or of other agencies involved in the Contract on behalf of the Department. 11.2 Performance Deficiencies and Service Level Agreements Service Level Agreements (SLAs) dictate the levels of service delivery for individual services. The parties acknowledge that these SLAs contain financial consequences, as required by section 287.058, F.S., are exclusive of any other right to damages, and are not intended to be a penalty. The Contractor therefore agrees to credit the Department consistently with the Contract, including as set forth in Attachment C - Service Level Agreements. Financial consequences that are due to a Customer after the completion of service, or exceed any payment due to the Contractor, shall be submitted by check rather than as a credit. One, multiple, or recurring violations of a SLA may be considered a breach of the Contract and may result in a suspension or cancellation of PO(s) or CSA(s). The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of PO(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of PO(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors. In addition to the processes set forth in the Contract (e.g., SLAs), if the Department determines that there is a performance deficiency that requires correction by the Contractor, then the Department will notify the Contractor. The correction must be made within a timeframe specified by the Department. The Contractor must provide the Department with a corrective action plan describing how the Contractor will address all performance deficiencies identified by the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 18 of 25 Attachment B: Draft Contract Mobile Communications Services If the corrective action plan is unacceptable to the Department, or implementation of the plan fails to remedy the performance deficiencies, the Department will retain ten percent (10%) of the total invoice amount and may suspend or cancel PO(s) or CSA(s) or may suspend work or terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. The retainage will be withheld until the Contractor resolves the performance deficiencies. If the performance deficiencies are resolved, the Contractor may invoice the Department for the retained amount. If the Contractor fails to resolve the performance deficiencies, the retained amount will be forfeited in order to compensate the Department for the performance deficiencies and the Department may suspend or cancel PO(s) or CSA(s) or may terminate the Contract as set forth in Section 1.3, Suspension of Work and Termination. 11.3 Timely Performance The Contractor will promptly notify the Department or Customer upon becoming aware of any circumstances that may reasonably be expected to jeopardize the timely and successful completion (or delivery) of any commodity or contractual service. The Contractor will use commercially reasonable efforts to avoid or minimize any delays in performance and will inform the Department or Customer of the steps the Contractor is taking or will take to do so and the projected actual completion (or delivery) time. If the Contractor believes a delay in performance by the Department or Customer has caused or will cause the Contractor to be unable to perform its obligations on time, the Contractor will promptly so notify the Department or Customer and use commercially reasonable efforts to perform its obligations on time notwithstanding the Department or Customer’s delay. 11.4 Force Majeure, Notice of Delay, and No Damages for Delay The Contractor will not be responsible for delay resulting from its failure to perform if neither the fault nor the negligence of the Contractor or its employees or agents contributed to the delay and the delay is due directly to acts of God, wars, acts of public enemies, strikes, fires, floods, or other similar cause wholly beyond the Contractor’s control, or for any of the foregoing that affect subcontractors or suppliers if no alternate source of supply is available to the Contractor. In case of any delay the Contractor believes is excusable, the Contractor will notify the Department or Customer in writing of the delay or potential delay and describe the cause of the delay either (1) within ten (10) days after the cause that creates or will create the delay first arose, if the Contractor could reasonably foresee that a delay could occur as a result, or (2) if delay is not reasonably foreseeable, within five (5) days after the date the Contractor first had reason to believe that a delay could result. The foregoing will constitute the Contractor’s sole remedy or excuse with respect to delay. Providing notice in strict accordance with this paragraph is a condition precedent to such remedy. No claim for damages will be asserted by the Contractor. The Contractor will not be entitled to an increase in the Contract price or payment of any kind from the Department or Customer for direct, indirect, consequential, impact or other costs, expenses or damages, including but not limited to costs of acceleration or inefficiency, arising because of delay, disruption, interference, or hindrance from any cause whatsoever. If performance is suspended or delayed, in whole or in part, due to any of the causes described in this paragraph, after the causes have ceased to exist the Contractor will perform at no increased cost, unless the Department or Customer determines, in its sole discretion, that the delay will significantly impair the value of the Contract to the State of Florida or to Customers, in which case the Department or Customer may (1) accept allocated performance or deliveries from the Contractor, provided that the Contractor grants preferential treatment to Customers with respect to DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 19 of 25 Attachment B: Draft Contract Mobile Communications Services commodities or contractual services subjected to allocation, or (2) purchase from other sources (without recourse to and by the Contractor for the related costs and expenses) to replace all or part of the commodity or contractual services that are the subject of the delay, which purchases may be deducted from the Contract quantity, or (3) terminate the Contract in whole or in part. SECTION 12. CONTRACT AUDITS 12.1 Performance or Compliance Audits The Department may conduct, or cause to have conducted, either or both performance and compliance audits of the Contractor and subcontractors as determined by the Department. The Department may conduct an audit and review all the Contractor’s and subcontractor’s data and records that directly relate to the Contract. To the extent necessary to verify the Contractor’s claims for payment under the Contract, the Contractor’s agreements or contracts with subcontractors, partners or agents of the Contractor, pertaining to the Contract, may be inspected by the Department upon fifteen (15) days’ notice, during normal working hours and in accordance with the Contractor’s facility access procedures where facility access is required. Release statements from its subcontractors, partners or agents are not required for the Department or its designee to conduct compliance and performance audits on any of the Contractor’s contracts relating to the Contract. The State of Florida’s Chief Financial Officer and the Office of the Auditor General also have authority to perform audits and inspections. 12.2 Payment Audit Records of costs incurred under terms of the Contract will be maintained in accordance with Subsection 8.3, Document Management and Record Retention. Records of costs incurred will include the Contractor’s general accounting records, together with supporting documents and records of the Contractor and all subcontractors performing work, and all other records of the Contractor and subcontractors considered necessary by the Department, State of Florida’s Chief Financial Officer, or the Office of the Auditor General. SECTION 13. BACKGROUND SCREENING AND SECURITY All Contractor employees, subcontractors and agents performing work under the Contract must comply with all security and other requirements of the Department or the Customer. 13.1 Background Screening In addition to any background screening required by the Contractor as a condition of employment, the Contractor warrants that it will conduct a criminal background screening of, or ensure that such a screening is conducted for, each of its employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person, hereinafter referred to as “Person” or “Persons,” operating under its direction with Access to State Data or who enter either the premises or facilities where State Data is stored or accessible. Contractor is not required to conduct the aforementioned background screening of a Person if that Person does not have Access to State Data and if that Person, whenever on Customer premises or facilities, is escorted by Customer authorized personnel. The Contractor warrants that all Persons will have passed the background screening described herein before they have Access to State Data or begin performing services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 20 of 25 Attachment B: Draft Contract Mobile Communications Services under the Contract. The look-back period for such background screenings shall be for a minimum of six (6) years where six (6) years of historical information is available. The minimum background check process will include a check of the following databases through a law enforcement agency or a Professional Background Screener accredited by the National Association of Professional Background Screeners or a comparable standard: 1. Social Security Number Trace; and 2. Criminal Records (Federal, State, and County criminal felony and misdemeanor, national criminal database for all states which make such information available). The Contractor agrees that each Person will be screened as a condition prior to performing services or having Access to State Data. The Contractor is responsible for any and all costs and expenses in obtaining and maintaining the criminal background screening information for each Person described above. The Contractor will maintain documentation of the screening in the Person’s employment file. The Contractor will abide by all applicable laws, rules, and regulations including, but not limited to, the Fair Credit Reporting Act and/ any equal opportunity laws, rules, regulations, or ordinances. 13.2 Disqualifying Offenses If at any time it is determined that a Person has a criminal misdemeanor or felony record, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last six (6) years from the date of the court’s determination for the crimes listed below, or their equivalent in any jurisdiction, the Contractor is required to immediately remove that Person from any position with Access to State Data or directly performing services under the Contract. The disqualifying offenses are as follows: 1. Computer related crimes 2. Information technology crimes; 3. Fraudulent practices; 4. False pretenses; 5. Fraud; 6. Credit card crimes; 7. Forgery; 8. Counterfeiting; 9. Violations involving checks or drafts; 10. Misuse of medical or personnel records; and 11. Felony theft. If the Contractor finds a Disqualifying Offense for a Person within the last six (6) years from the date of the court’s disposition, it may obtain information regarding the incident and determine whether that Person should continue providing services under the Contract or have Access to State Data. The Contractor will consider the following factors only in making the determination: i) nature and gravity of the offense, ii) the amount of time that lapsed since the offense, iii) the rehabilitation efforts of the Person, and iv) relevancy of the offense to the job duties of the Person. If the Contractor determines that the Person should be allowed Access to State Data, then Contractor shall maintain all criminal background screening information and the rationale for such Access in the Person’s employment file. The Contractor will promptly notify the Department of any determinations DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 21 of 25 Attachment B: Draft Contract Mobile Communications Services made pursuant to this subsection. The Department reserves the right to require removal of any Persons from performing work on the Contract for any reason. 13.2.1 Refresh Screening The Contractor will ensure that all background screening will be refreshed every five (5) years from the time initially performed for each Person during the term of the Contract. 13.2.2 Self-Disclosure The Contractor shall ensure that all Persons have a responsibility to self-report within three (3) calendar days to the Contractor any updated court disposition regarding any disqualifying offense, regardless of adjudication (e.g., adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict). The Contractor shall immediately reassess whether to disallow that Person Access to any State of Florida premises or from directly performing services under the Contract. Additionally, the Contractor shall require that the Person complete an annual certification that they have not received any additional criminal misdemeanor or felony record regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) for the Disqualifying Offenses and shall maintain that certification in the employment file. In addition, the Contractor shall ensure that all Persons have a responsibility to self-report to the Contractor within three (3) calendar days, any arrest for any Disqualifying Offense. The Contractor shall notify the Department’s Contract Manager within twenty-four (24) hours of all details concerning any reported arrest. 13.3 Department’s Ability to Audit Screening Compliance and Inspect Locations The Department reserves the right to audit the Contractor’s background screening process upon two (2) days prior written notice to the Contractor during the term of the Contract. The Department will have the right to inspect the Contractor’s working area, computer systems, and/or location upon two (2) Business Days prior written notice to the Contractor to ensure that Access to State Data is secure and in compliance with the Contract and all applicable state and federal rules and regulations. SECTION 14. COMMUNICATIONS AND CONFIDENTIALITY 14.1 Public Statements The Contractor shall not, without first notifying the Department’s Contract Manager and securing the Department’s prior written consent, make public statements or publicly disseminate any information which concern the Contract or its subject matter, including, but not limited to: 1. disclose or permit disclosure of any data or information obtained or furnished in accordance with the Contract, 2. use any statement attributable to the Department or its employees, 3. mentioning the Contract in a press release or other promotional material, or 4. otherwise linking Contractor’s name and either a description of the Contract or the name of the State, the Department or any Customer in any material published, either in print or electronically, to any entity that is not a party to Contract, except potential or actual authorized distributors, dealers, resellers, or service representative. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 22 of 25 Attachment B: Draft Contract Mobile Communications Services Public statements include press releases, publicity releases, promotions, marketing materials, corporate communications, or other similar communications. If provided, the Department’s written consent shall not be construed to supersede or waive the Contract requirements imposed on the Contractor to maintain confidential information. The Contractor will not use the State of Florida seal, name, or logo of the Department or State of Florida, or Contractor’s relationship to the Department for any purpose without the prior written consent of the Department. The Contractor may refer to the Contract as an experience citation with other customers without prior approval. The Contractor shall have the following obligations with respect to the marketing of this Contract to any Customers: 1. To use its commercially reasonable best efforts to further the promotion, advertising, and marketing of services available under this Contract; and 2. To promote the utilization of this Contract to Other Eligible Users in favor of any other cooperative purchasing contract for similar services. 14.2 Confidential Information The Contractor must maintain confidentiality of all confidential data, files, and records related to the services and commodities provided pursuant to the Contract and must comply with all state and federal laws, including, but not limited to Chapter 119, F.S., and sections 381.004, 384.29, 392.65, and 456.057, F.S. The Contractor’s confidentiality procedures must be consistent with the most recent version of the Department security policies, protocols, and procedures. The Contractor must also comply with any applicable professional standards with respect to confidentiality of information. SECTION 15. LICENSING All services shall include all required licenses for Customers to utilize the services at no additional cost to the Customer. All third-party license costs for Contractor-provided hardware and software shall be the responsibility of the Contractor. The Contract will take precedence over any and all End User License Agreement conflicting terms. Any provisions in an End User License Agreement that require the Department to indemnify the Contractor are inapplicable. Additional terms affixed to products or services prior to delivery (e.g., attachment or inclusion of standard preprinted forms, product literature, serviceagreements, end user agreements, “clickwrap” agreements, “shrink wrap”, “browserwrap”,or terms accompanying or affixed to a product or service, whether written or electronic) incorporated onto the Contractor’s or subcontractor’s order or fiscal forms or other documents forwarded by the Contractor for payment will not be binding on the Department or Customer unless negotiated and agreed to in writing as specified in this section. A Customer may agree to additional terms and conditions specific to the Customer’s order that are jointly negotiated and explicitly agreed upon by the Customer. A Customer's acceptance of a product or service or processing of documentation on forms furnished by the Contractor for approval or payment shall not constitute an acceptance of the Contractor’s or subcontractor’s proposed modification to terms and conditions or an agreement to modify or DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 23 of 25 Attachment B: Draft Contract Mobile Communications Services add additional terms to this Contract. Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. SECTION 16. PERFORMANCE BOND Within thirty (30) days of Contract execution, Contractor will deliver to the Department’s Contract Manager a performance bond in the amount of $500,000 (five hundred thousand). This shall also apply to any renewal years. The bond shall name the Department as the beneficiary and will be used to guarantee satisfactory performance by the Contractor throughout the term of the Contract. 1. The performance bond shall be maintained throughout the term of the Contract. The performance bond must be issued by an acceptable surety company, as determined by the Department, and which surety must be licensed to do business in the State of Florida. The insurer or bonding company shall pay losses suffered by the State of Florida directly to the Department. 2. The Contractor and insurer or bonding company shall provide the Department prior written notice or immediate notice upon knowledge of any attempt to cancel or to make any other material change in the status, coverage, or scope of the performance bond, or of the Contractor’s failure to pay bond premiums. 3. The Department shall not be responsible for any premiums or assessments on or in relation to the performance bond. 4. The performance bond is to protect the Department and the State against any loss sustained through failure of the Contractor’s performance in accordance with the Contract. No payments shall be made to the Contractor until the performance bond is in place and approved by the Department in writing. 5. Within thirty (30) days of Contract execution, and by Contract execution anniversary each year following, the Contractor shall provide the Department with a surety bond continuation certificate or other acceptable verification that the performance bond is valid and has been renewed for an additional year. 6. The performance bond provided under this section shall be used solely to the extent necessary to satisfy the damage claims made by the State of Florida pursuant to the terms of the Contract. In no event shall the performance bond be construed as a penalty bond. 7. No sooner than two (2) years after Contract execution, if it is in the best interest of the State of Florida, as determined by the Department, the Contractor’s performance bond may be reduced for the remainder of the term. This reduction shall require an amendment to the Contract with the agreement of both parties. SECTION 17. CUSTOMER OF RECORD The Department is considered the Customer of Record for all services for the purposes of the Federal Communications Commission and Customer Proprietary Network Information. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 24 of 25 Attachment B: Draft Contract Mobile Communications Services SECTION 18. SPECIFIC APPROPRIATION The following is the specific State fund from which the State will make payment under the first year of the Contract: General Appropriations Act (Florida Law) 2909 SPECIAL CATEGORIES CENTREX AND SUNCOM PAYMENTS FROM COMMUNICATIONS WORKING CAPITAL TRUST FUND SECTION 19. MISCELLANEOUS 19.1 Warranty of Contractor’s Ability to Perform The Contractor warrants that, to the best of its knowledge, there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Contractor’s ability to satisfy its Contract obligations. The Contractor warrants that neither it nor any affiliate is currently on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, or on any similar list maintained by any other state or the federal government. The Contractor shall notify the Department of any regulatory or legal actions filed by any federal, state, or local government entity and any other litigation that could impact the Contractor’s ability to perform under this Contract within thirty (30) days of the action being filed. The Contractor must notify the Department of any legal actions filed against it for a breach of a contract of similar size and scope to this Contract within thirty (30) days of the action being filed. Failure to notify the Department of a legal action within thirty (30) days of the action will be grounds for termination for cause of the Contract. The Contractor shall immediately notify the Department in writing if its ability to perform is compromised in any manner during the term of the Contract. 19.2 Subcontractors, Affiliates, Partners, Teammates, Third-Party Vendors The Contractor is fully responsible for satisfactory completion of all subcontracted work, including work by affiliates, partners, teammates, and all other third-party vendors, in accordance with the terms and conditions of the Contract. 19.3 Assignment The Contractor will not sell, assign, or transfer any of its rights, duties or obligations under the Contract without the prior written consent of the Department. However, the Contractor may waive its right to receive payment and assign the same upon notice to the Department. In the event of any assignment, the Contractor remains responsible for performance of the Contract, unless such responsibility is expressly waived by the Department. The Department may assign the Contract with prior written notice to the Contractor. 19.4 Independent Contractor The Contractor is an independent contractor. The Contractor and its employees, agents, representatives, and subcontractors, affiliates, partners, teammates, and all other third-party vendors are not employees or agents of the Department and are not entitled to the benefits of State of Florida employees. The Department will not be bound by any acts or DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 25 of 25 Attachment B: Draft Contract Mobile Communications Services conduct of the Contractor or its employees, agents, representatives, or subcontractors, affiliates, partners, teammates, and all other third-party vendors. 19.5 Risk of Loss Matters of inspection and approval are addressed in section 215.422, F.S. Until acceptance, risk of loss or damage will remain with the Contractor. The Contractor will be responsible for filing, processing, and collecting all damage claims. To assist the Contractor with damage claims, the Customer will: record any evidence of visible damage on all copies of the delivering carrier’s Bill of Lading; report damages to the carrier and the Contractor; and provide the Contractor with a copy of the carrier’s Bill of Lading and damage inspection report. When a Customer or the Department rejects a commodity, Contractor will remove the commodity from the premises within ten (10) days after notification of rejection, and the risk of loss will remain with the Contractor. Commodities not removed by the Contractor within ten (10) days will be deemed abandoned by the Contractor and the Customer or the Department will have the right to dispose of it as its own property. Contractor will reimburse the Customer or the Department for costs and expenses incurred in storing or effecting removal or disposition of rejected commodities. 19.6 Safety Standards Performance of the Contract for all commodities or contractual services must comply with requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements. 19.7 Ombudsman A Vendor Ombudsman has been established within the Department of Financial Services. The duties of this office are found in section 215.422, F.S., which include disseminating information relative to prompt payment and assisting contractors in receiving their payments in a timely manner from a Customer. The Vendor Ombudsman may be contacted at (850) 413-5516. 19.8 Time is of the Essence Time is of the essence regarding each and every obligation of the Contractor. Each obligation is deemed material, and a breach of any such obligation (including a breach resulting from untimely performance) is a material breach. 19.9 Waiver The delay or failure by the Department or Customer to exercise or enforce any rights under the Contract will not constitute waiver of such rights. 19.10 Modification and Severability With the exception of the process described in Section 5.2, Change Requests, this Contract may only be modified by a written agreement signed by the Department and the Contractor. Should a court determine any provision of the Contract is invalid, the remaining provisions will not be affected, and the rights and obligations of the Parties will be construed and enforced as if the Contract did not contain the provision held invalid. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Attachment C Service Level Agreements (SLAs) ITN No.: DMS-19/20-006 Page 1 of 9 Attachment C: Service Level Agreements Service Category SLA Number Deliverable Title Performance Metric Financial Consequence All calendar days, unless otherwise stated Additional SLA Clock Information Contractor Staffing SLA-A1 Staffing Positions a) Key staff positions will be filled within thirty (30) days from Contract execution, in accordance with SOW subsection 2.1 b) Key staff positions will be filled within ninety (90) days of vacancy or within the timeframe established by the Department after a waiver of the ninety (90) day requirement, in accordance with SOW subsection 2.1 c) DMS must receive a notification of a vacancy of a key staff position within fourteen (14) days of the vacancy, in accordance with SOW subsection 2.1 a) $250 per day, per vacancy b) $250 per day, per vacancy c) $250 per day, per incident a) Should DMS invoke the right to review and approve candidates for key staff positions, the SLA clock will be suspended during the DMS review. b) Should DMS invoke the right to review and approve candidates for key staff positions, the SLA clock will be suspended during the DMS review. c) N/A SLA-A2 Final Staffing Organizational Chart The final Staffing Organizational Chart shall be submitted to the Department no later than thirty (30) days from Contract execution, in accordance with SOW subsection 2.1 $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 2 of 9 Attachment C: Service Level Agreements Services and Devices for Mobile Communication Services SLA-B1 Network-to-Network Interconnection Failover Failover successfully accomplished within 500 seconds, in accordance with SOW subsection 3.6 $5,000 per connectivity issue incidence $5,000 per quarter hour if the failover is not successful and results in downtime of longer than 500 seconds The SLA is measured by the Contractor’s equipment or system logs. The SLA clock starts when the logs indicate the loss of interconnectivity. The SLA clock stops when the interconnection with MFN operates without any loss of performance compared to the interconnection performance prior to failover. SLA-B2 Network-to-Network Interconnection Performance Upgrade with MyFloridaNet Required capacity upgrade must be completed within sixty (60) days, in accordance with SOW subsection 3.6 $3,000 per day The SLA clock starts when an upgrade is needed as shown and documented in the Contractor’s monitoring tools. The SLA clock is on hold during DMS verification of the upgrade. The SLA clock stops when the required capacity upgrade has been accepted by DMS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 3 of 9 Attachment C: Service Level Agreements SLA-B3 SLA Compliance Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.18.5 $1,000 per day SLA-B4 Escalation Activity Report The report will be provided monthly, two (2) Business Days before the monthly operational meeting, in accordance with SOW subsection 3.19.1 $1,000 per day SLA-B5 Zero Usage Report The report will be provided quarterly and provided two (2) Business Days before the January, April, July, and October monthly operational meeting, in accordance with SOW subsection 3.19.2 $1,000 per day SLA-B6 Escalation Procedure Development and Updates Developed within thirty (30) days of Contract execution, in accordance with SOW subsection 3.19.3 and section 4. Updated within three (3) Business Days of email notification from DMS. $1,000 per day until developed or until updated SLA-B7 Notification, Planned Maintenance Notification received two (2) Business Days prior to any planned maintenance, in accordance with SOW subsection 3.20.4 and section 4 $2,500 per failure to notify The SLA is measured by the Contractor’s logs and emails. The SLA applies automatically two (2) Business Days prior to any planned maintenance for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 4 of 9 Attachment C: Service Level Agreements SLA-B8 Notification, Emergency Maintenance Notification received at least thirty (30) minutes prior to the emergency maintenance, in accordance with SOW subsection 3.19.4 and section 4 $2,500 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies thirty (30) minutes prior to any emergency maintenance for which notice is not provided. SLA-B9 Notification, Unplanned Maintenance Notification received within two (2) hours of the unplanned maintenance, in accordance with SOW subsection 3.19.4 and section 4 $2,500 per failure to timely notify The SLA is measured by the Contractor’s logs and emails. The SLA automatically applies two (2) hours after any unplanned maintenance for which notice is not provided. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 5 of 9 Attachment C: Service Level Agreements SLA-B10 Migration of Existing Customers Customer migration will be completed within one-hundred and twenty (120) days of completion of the Services Infrastructure Checklist, in accordance with SOW subsection 3.23 $3.00 per day, and per wireless data/voice device, until completed The SLA clock stops for incumbent Contractors when all End-users are identified as either migrated or no longer receiving services from the Contractor. The SLA clock stops for non-incumbent Contractors when all End-users identified as purchasing services from the non-incumbent Contractor are migrated. Contractor Meetings with DMS SLA-C1 Project Management Monthly Review Meeting A Project Management Monthly Review Meeting must be conducted within fifteen (15) days of acceptance of the Project Charter and monthly thereafter, in accordance with SOW subsection 3.25.3. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. SLA-C2 Project Implementation Phase - Project Kickoff Meeting A Project Kickoff Meeting must be conducted within fifteen (15) days of acceptance of the Project Charter, in accordance with SOW subsection 3.25.4. $250 per day The SLA clock is on hold if the Department requests the meeting be delayed or cancelled. Project Management SLA-D1 Project Charter A Project Charter is due within four (4) weeks of Contract execution, in accordance with SOW subsection 3.26.1.1 $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 6 of 9 Attachment C: Service Level Agreements SLA-D2 Project Management Plan A Project Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.2 $1,000 per day SLA-D3 Readiness Plan A Readiness Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.3 $1000 per day SLA-D4 Communications Management Plan A Communications Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.4 $1000 per day SLA-D5 Risk Management Plan A Risk Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.5 $1000 per day SLA-D6 Requirements Management Plan A Requirements Management Plan is due within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.1.6 $1000 per day SLA-D7 Disaster Recovery Plan A Disaster Recovery Plan is due within three (3) months of Contract execution, in accordance with SOW subsection 3.26.1.7 $1,000 per day SLA-D8 Project Management Implementation Phase Schedule After acceptance of the Project Charter, a Project Management Implementation Phase Schedule is due every two (2) weeks by noon ET on Fridays, in accordance with SOW subsection 3.26.2.1 $250 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 7 of 9 Attachment C: Service Level Agreements SLA-D9 Project Management Tracking Logs Project Management Tracking Logs must be submitted within two (2) weeks after the Project Kickoff Meeting and every two (2) weeks thereafter, in accordance with SOW subsection 3.26.2.2 $250 per day SLA-D10 Project Status Reports Project Status Reports must be submitted within two (2) weeks after the Project Kickoff Meeting and every two (2) weeks thereafter, in accordance with SOW subsection 3.26.2.3 $250 per day SLA-D11 Guides Guides must be provided within three (3) months of Contract execution and within one (1) week, or as otherwise specified by DMS, upon requested updates, in accordance with SOW subsection 3.26.3 $250 per day SLA-D12 Project Closure Documentation Project Closure Documentation must be provided within one (1) month from the close of the Project Implementation Phase, in accordance with SOW subsection 3.26.4 $250 per day SLA-D13 Implementation Plan A Project Implementation Plan must be provided within six (6) weeks of Contract execution, in accordance with SOW subsection 3.26.5.1 $1,000 per day SLA-D14 Incumbent Contractor Weekly Migration Report An Incumbent Contractor Weekly Migration Report is due each week during implementation, in accordance with SOW subsection 3.26.5.1.b $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 8 of 9 Attachment C: Service Level Agreements SLA-D15 Non-incumbent Contractor Weekly Migration Report A Non-Incumbent Contractor Weekly Migration Report is due each week during implementation, in accordance with SOW subsection 3.26.5.1.c $1,000 per day SLA-D16 Individual Customer Specific Migration Plans Individual Customer-Specific Migration Plans must be provided within four (4) weeks of written notification of the requirement, in accordance with SOW subsection 3.26.5.2 $500 per day SLA-D17 Services Infrastructure Checklist The Services Infrastructure Checklist must have all items completed and be accepted by the Department within the timeline agreed to in writing in the Implementation and Migration Plan, in accordance with SOW subsection 3.27 $10,000 per day Public Safety SLA-E1 Public Safety Service Plans and Devices Report The Public Safety Service Plans and Devices Report will be provided monthly, two (2) Business Days before the Monthly Operational Meeting, in accordance with SOW section 4.7 $1,000 per day Business Operations SLA-F1 Invoicing Complete and accurate invoices must be submitted no later than the 10th day of the month for services in arrears, in accordance with SOW subsection 5.10 $1,000 per day The SLA clock stops when the timestamp for when the complete and accurate electronic billing file is submitted to the Department. SLA-F2 Application of Billing Credits Apply each credit in the first available billing cycle after the credit has been determined, in accordance with SOW subsection 5.10 $1,000 per day The SLA clock stops based upon the timestamp for when the complete and accurate electronic billing file is submitted to the Department. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Page 9 of 9 Attachment C: Service Level Agreements Direct Ordering and Billing SLA-G1 Cost Recovery Payment to DMS An electronic Cost Recovery Payment will be provided within forty-five (45) days after the end of the calendar quarter to cover the fees collected for the previous quarter, in accordance with SOW subsection 6.2 $1,000 per day The SLA clock stops the date the check is deposited into the DMS account. SLA-G2 Direct-Billed Accounts Monthly Report A Direct-Billed Accounts Monthly Report will be provided no later than the 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.4 $1,000 per day SLA-G3 Direct-Billed Accounts Quarterly Report A Direct-Billed Accounts Quarterly Report will be provided no later than the 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.5 $1,000 per day DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Mobile Communications Services Business Case DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 2 Table of Contents 1 Executive Summary ..............................................................................................................................5 1.1 Purpose...........................................................................................................................................5 1.2 Detailed Description of Services........................................................................................................5 1.3 Current Service Performance ............................................................................................................6 1.4 Goals for Proposed Outsourcing .......................................................................................................6 1.5 Outsourcing Authority......................................................................................................................6 1.6 Descriptions of Available Options......................................................................................................7 1.7 Recommendation Methodology .......................................................................................................7 2 Background ...........................................................................................................................................8 3 Revenue, Technology, and Business Model Analysis & Recommendation........................................9 3.1 Description of Current Contract Revenue ..........................................................................................9 3.2 Mobile Communications Service Technology - Networks .................................................................. 13 3.3 Mobile Communications Service Technology - Equipment ................................................................ 14 3.4 Mobile Network Operator versus Mobile Virtual Network Operator ................................................. 14 3.5 Leverage Existing State Infrastructure ............................................................................................. 15 3.6 Interoperability.............................................................................................................................. 15 3.7 Security ......................................................................................................................................... 15 3.8 Operational Support ...................................................................................................................... 16 3.9 Public Safety .................................................................................................................................. 17 3.10 Compliance ................................................................................................................................... 17 3.11 Recommended Communication Services Technology ....................................................................... 17 4 Market Conditions and Trends ........................................................................................................... 18 4.1 Introduction .................................................................................................................................. 18 4.2 Market Conditions and Trends - Networks....................................................................................... 18 4.3 Market Conditions and Trends - Equipment..................................................................................... 19 4.4 Market Conditions Recommendations ............................................................................................ 19 5 Options & Cost Benefit Analysis......................................................................................................... 19 5.1 Business Models for Mobile Communication Services ...................................................................... 20 5.1.1 Insourcing Mobile Network Operator....................................................................................... 20 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 3 5.1.2 Insourcing Mobile Network Operator as MVNO........................................................................ 21 5.1.3 Combination Insourcing/Outsourcing ...................................................................................... 22 5.2 Evaluation of the Options for Mobile Telecommunication Services ................................................... 22 5.2.1 Descriptions of Available Options for Insource and Outsource................................................... 22 5.2.2 Description of Options for a Mobile Network Operator ............................................................. 23 5.2.3 Description of Options for Forms of Procurement..................................................................... 23 5.2.4 Assumptions for Options ......................................................................................................... 24 5.3 Analysis of Advantages and Disadvantages ...................................................................................... 24 5.3.1 Option 1 - Insourcing (MNO, MVNO)........................................................................................ 24 5.3.2 Option 2 – Second Brand-MNVO (Air Card Services only) and Branded Reseller-MNVO............... 24 5.3.3 Option 3 – Branded Reseller-MVNO......................................................................................... 25 5.4 Potential Performance Improvements/Service Features................................................................... 25 5.5 Cost Benefit Analysis for Each Option.............................................................................................. 26 5.5.1 Financial Model Base Case ...................................................................................................... 27 5.5.2 Option 1 – Insource ................................................................................................................ 27 5.5.3 Option 2 – Insource/Outsource (Second Brand/Hybrid Light MVNO).......................................... 27 5.5.4 Option 3 – Insource/Outsource (Distribution Channel Only) ...................................................... 31 5.5.5 Implementation Timeline for Option 2 & 3 ............................................................................... 34 6 Recommended Option & Detailed Discussion ................................................................................... 35 6.1 Summary of the Three Options Considered in This Business Case ..................................................... 36 6.2 Option 1 – Insource ........................................................................................................................ 36 6.3 Option 2 – Combination Insourcing and Outsourcing (Current MCS Model) ....................................... 36 6.4 Option 3 – Combination Insourcing and Outsourcing (Distribution Channel Only)............................... 37 6.5 Recommendation .......................................................................................................................... 37 7 Business Case Recommendations Summary .................................................................................... 37 8 State Business Process & Policies..................................................................................................... 38 9 Performance Metrics Review ............................................................................................................. 38 10 Projected Timeframe .......................................................................................................................... 39 11 Public Records Compliance ............................................................................................................... 40 12 Contingency Plan................................................................................................................................ 40 13 Transition Plan .................................................................................................................................... 41 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 4 14 American With Disabilities Act Of 1990, As Amended....................................................................... 41 15 Contract Provisions............................................................................................................................. 42 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 5 1 Executive Summary 1.1 Purpose The Department of Management Services (Department) has gathered information needed for the Department and key stakeholders to make an informed decision related to the Department’s options for the procurement of the next generation of mobile communication services (MCS). The goal of the information gathering was to develop a business case providing a recommendation for the best and most appropriate business model and procurement options that provide long-term value to the state. Inspired Technologies, Inc. was contracted to assist the Department’s development of this business case in accordance with Section 287.0571, Florida Statutes (F.S.). The statute requires a business case to evaluate feasibility, cost-effectiveness, and efficiency before the state agency proceeds with any outsourcing of services. This business case focuses specifically on three key elements of MCS: (1) current technology options for mobile communication services in parallel with the State needs; (2) data analysis on industry business models which are optimal for next generation MCS; and (3) best practice recommendations for implementation of such technology and the appropriate business model. The current MCS contracts are with multiple service providers to provide wireless voice and data services and equipment, including data cards, tablets, telemetry devices, feature phones, smartphones, and Push to Talk (PTT) phones. In summary, this document provides substantive information that can be utilized to make informed decisions about the future business model and procurement options of MCS. 1.2 Detailed Description of Services Section 287.0571 (4)(a), F.S. - A detailed description of the service or activity for which the outsourcing is proposed. The objective of MCS is to provide SUNCOM customers the ability to purchase wireless voice and data services and equipment, including options for Public Safety Customers. SUNCOM customers are a combination of State of Florida agencies, and Other Eligible Users (OEUs), as defined in Chapter 282, F.S. SUNCOM customers are currently able to purchase from multiple service pricing plans which include voice per minute rates for in-state and out-of-state calls, fixed rate plans, unlimited call packages, data-only plans, voice-only plans, voice and data bundled plans, pooling and non-pooling plans, and group mobile-to-mobile rate plans. SUNCOM customers are able to purchase equipment which includes select free standard cell phones, data-cards, hotspot devices, and PTT phones with associated monthly service plans. Additionally, there are options for discounted phones, smartphones, and data-only devices when required. SUNCOM customers are able to purchase accessories including hands-free kits, belt clips and holsters, cases, face plates, batteries, chargers, vehicle power adapters, and car kits. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 6 1.3 Current Service Performance Section 287.0571 (4)(b), F.S. A description and analysis of the state agency’s current performance, based on existing performance metrics if the state agency is currently performing the service or activity. In January 2012, the Department entered into contracts, through a competitive procurement, with AT&T Mobility, Sprint, and Verizon Wireless to establish MCS. The total spending under these contracts is approximately $82 million annually. Verizon Wireless accounts for $70 million, AT&T Mobility accounts for approximately $7 million, and Sprint accounts for approximately $5 million. Having contracts with three services providers enables a SUNCOM customer to choose the service provider which offers the customer the best options. Wireless service geographic coverage varies by service provider, for example, and letting the customer decide which coverage is most beneficial is a great advantage of the multi-contract procurement model. Also, the service providers are incentivized to continue improving their service offerings and adjust pricing to attract and keep customers. 1.4 Goals for Proposed Outsourcing Section 287.0571 (4)(c), F.S. The goals desired to be achieved through the proposed outsourcing and the rationale for such goals. The Department’s goals to be achieved in future contracts are: • Determine the best long-term value to the State; • Maintain cost structures with improved service integration; • Ensure adaptability for future technology, customer needs, and evolving industry standards; and • Provide the highest levels of customer service. The current MCS portfolio is utilized throughout the state. As a result, agencies have built processes and dependencies that rely on the portfolio offering that is in service today. Agencies use of these services vary widely depending on the specific mobile communications needs of each specific agency. This requires the MCS vendors to offer a broad array of products and services. 1.5 Outsourcing Authority Section 287.0571 (4)(d), F.S.- A citation to the existing or proposed legal authority for outsourcing the service or activity. Pursuant to Section 282.703, F.S., the Department is to design, engineer, implement, manage, and operate through state ownership, commercial leasing, contracted services, or some combination thereof, the facilities, equipment, and contracts providing SUNCOM Network services, and is to develop a system of equitable billings and charges for telecommunications services. The Department’s Division of State Technology (DST) is tasked with this mission of providing superior telecommunications services more cost effectively to state and local governments, educational institutions, libraries, and non-profit organizations by achieving economies of scale with enterprise planning and procurement. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 7 1.6 Descriptions of Available Options Section 287.0571 (4)(e), F.S. - A description of available options for achieving the goals. If State employees are currently performing the service or activity, at least one option involving maintaining state provision of the service or activity shall be included. This business case examines options specifically for the scope of continued support, features, and offerings following the expiration of the current MCS contracts in January 2022. The options evaluated are insourcing, performing an outsourced competitive solicitation, and combinations of both outsource and insource. The options are: Insource - Is an organization’s performing a service internally. Insourcing is a business decision that is often made to maintain control of critical functions or competencies that are essential to the organization’s mission. Outsource - Is the contracting out of a service to a third party. Outsourcing can be a way to take advantage of third-party experience and efficiency. Combinations of Insource and Outsource - Services provided by a combination of existing state employee full-time equivalent (FTE) positions, with vendors providing elements of operations that fall outside of the administrative, physical, or technical capabilities of the Department. This business case examines a competitive procurement option, an Invitation to Negotiate. In Florida, competitive procurement is governed by Section 287.057, F.S., and Rule 60A-1, Florida Administrative Code. The three types of competitive procurement are: Invitation to Bid (ITB) – Used when a state agency provides all technical specifications and awards on lowest price. Request for Proposal (RFP) – Used when a state agency has determined it is not practicable to use an ITB. The state agency provides all technical specifications, and responses are evaluated on the vendor’s proposed services and price. Invitation to Negotiate (ITN) – Used when a state agency determines that negotiations with one or more vendors may be necessary to enable the state agency to receive the best value. The best value is based on factors such as price, quality, design and workmanship. This option works best when highly technical or complex services are being acquired. The price structure for services is often negotiated. The current MCS contracts were solicited as an ITN. 1.7 Recommendation Methodology The Department has multiple contracts for MCS that are nearing expiration. This business case examines options and business models for the evolution of MCS, and the advantages and risks of each. The business case takes into consideration the statutory requirements and evaluates whether to insource these services, outsource these services, or to provide these services using a combination of existing Department resources and outsourcing. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 8 Throughout the document, there are numerous recommendations and discussion points for consideration. The business case recommendations can be found in Section 7 Business Case Recommendations Summary. 2 Background Mobile Communication Services Contracts and Portfolio of Products & Services (Prior to 2011): Multiple contracts were made available to SUNCOM customers, separately offering wireless data and voice services: 1. Department of Management Services, State Purchasing, State Term Contract o Wireless Voice Services Contract with Verizon Wireless for cell phones voice only services. 2. Western State Contracting Alliance, Alternate Source Contract o Wireless Voice Services –Contract with AT&T and Sprint/Nextel for cell phones voice only services. 3. Department of Management Services, Division of State Technology, Enterprise Contract o Wireless Data Services– Contracts with AT&T Mobility, Sprint and Verizon Wireless for wireless data services (air cards) Mobile Communication Services Contracts and Portfolio of Products & Services (2012 - Present): Multiple contracts are made available through the Department’s SUNCOM offerings. The current MCS service providers are AT&T, Sprint, and Verizon. Each of these contracts provide for the purchase of wireless voice and data equipment, services, and accessories. Public safety options, discussed further in Section 3.9 below, are available to DMS Customers. MCS services are interoperable with other SUNCOM services, including network integration with MyFloridaNet. State agencies have the option to route MCS traffic through their security perimeter to perform additional screening and filtering. The contracts contain stringent Service Level Agreements (SLAs) to manage vendor’s service performance and to perform Key Performance Indicators measurements. These contracts provide for the purchase of wireless voice and data equipment, services for data- cards, tablets, telemetry devices, feature phones, Smartphones, BlackBerrys, PTT phones and services, and accessories. Service pricing plans include voice per minute rates for in-state and out-of- state calls, as well as several fixed rate plans, unlimited call packages, data-only plans, voice-only plans, voice and data bundled plans, pooling and non-pooling plans, and group mobile to mobile rate plans. These contracts have been renewed to January 2022. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 9 3 Revenue, Technology, and Business Model Analysis & Recommendation 3.1 Description of Current Contract Revenue The financial analysis below is based on total customer revenue. Top 20 Customers in Total Revenue: CUSTOMER NAME Category 2014/2015 2015/2016 2016/2017 2017/2018 Total FLORIDA DEPARTMENT OF MANAGEMENT SERVICES State $ 1,518,850 $ 3,123,577 $ 3,461,764 $ 1,314,405 $ 9,418,596 CITY OF TAMPA OEU $ 592,943 $ 1,311,382 $ 1,456,873 $ 751,973 $ 4,113,171 FLORIDA DEPARTMENT OF HEALTH State $ 484,778 $ 1,026,486 $ 1,395,200 $ 788,039 $ 3,694,504 SCHOOL BOARD OF MIAMI DADE OEU $ 28,143 $ 1,039,563 $ 1,242,495 $ 717,295 $ 3,027,495 JACKSONVILLE SHERIFF’S OFFICE OEU $ 264,191 $ 917,121 $ 994,134 $ 498,354 $ 2,673,800 BROWARD SHERIFF'S OFFICE OEU $ 493,039 $ 881,232 $ 874,764 $ 398,797 $ 2,647,831 ORANGE COUNTY SHERIFF'S OFFICE OEU $ 486,972 $ 854,222 $ 841,278 $ 453,132 $ 2,635,604 PALM BEACH COUNTY SHERIFF’S OFFICE OEU $ 367,897 $ 656,829 $ 815,645 $ 326,481 $ 2,166,852 HILLSBOROUGH COUNTY DATA OEU $ 285,547 $ 653,503 $ 758,020 $ 369,678 $ 2,066,748 CITY OF JACKSONVILLE OEU $ 269,985 $ 584,671 $ 507,660 $ 665,932 $ 2,028,248 CITY OF TALLAHASSEE OEU $ 321,878 $ 660,553 $ 683,448 $ 346,118 $ 2,011,997 DEPARTMENT OF CORRECTIONS - OFFICE OF INFORMATION TECHNOLOGY State $ 1,954 $ 6,527 $ 811,902 $ 999,442 $ 1,819,824 DEPARTMENT OF CHILDREN AND FAMILIES - ORLANDO State $ 394,943 $ 491,350 $ 584,548 $ 344,904 $ 1,815,744 PINELLAS COUNTY SHERIFF’S OFFICE OEU $ 285,553 $ 569,949 $ 556,825 $ 325,349 $ 1,737,677 NORTH BROWARD HOSPITAL DISTRICT OEU $ 223,998 $ 452,970 $ 519,231 $ 402,864 $ 1,599,063 CITY OF MIAMI BEACH DATA OEU $ 170,922 $ 517,493 $ 559,048 $ 340,283 $ 1,587,746 CITY OF ORLANDO EMERGENCY OPERATIONS CENTER OEU $ 213,344 $ 475,293 $ 521,522 $ 222,511 $ 1,432,670 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 10 JACKSONVILLE ELECTRIC AUTHORITY, CITY OF JACKSONVILLE OEU $ 235,600 $ 444,121 $ 477,780 $ 249,551 $ 1,407,052 DEPARTMENT OF CHILDREN AND FAMILIES - NORTHEAST ZONE State $ 193,662 $ 395,866 $ 645,868 $ 154,524 $ 1,389,921 POLK COUNTY SHERIFF'S OFFICE DATA OEU $ 219,271 $ 490,398 $ 448,582 $ 188,246 $ 1,346,497 GRAND TOTAL $ 7,053,470 $ 15,553,106 $ 18,156,587 $ 9,857,877 $ 50,621,040 Figure 1 – Top 20 Customers in Total Revenue Top 20 State Customers in Total Revenue: CUSTOMER NAME Category 2014/2015 2015/2016 2016/2017 2017/2018 Total FLORIDA DEPARTMENT OF MANAGEMENT SERVICES State $ 1,518,850 $ 3,123,577 $ 3,461,764 $ 1,314,405 $ 9,418,596 DEPARTMENT OF HEALTH State $ 484,778 $ 1,026,486 $ 1,395,200 $ 788,039 $ 3,694,504 DEPARTMENT OF CORRECTIONS - OFFICE OF INFORMATION TECHNOLOGY - TALLAHASSEE State $ 1,954 $ 6,527 $ 811,902 $ 999,442 $ 1,819,824 DEPARTMENT OF CHILDREN AND FAMILIES - ORLANDO State $ 394,943 $ 491,350 $ 584,548 $ 344,904 $ 1,815,744 DEPARTMENT OF CHILDREN AND FAMILIES - NORTHEAST ZONE State $ 193,662 $ 395,866 $ 645,868 $ 154,524 $ 1,389,921 FLORIDA DEPARTMENT OF LAW ENFORCEMENT State $ 187,137 $ 393,032 $ 429,967 $ 222,934 $ 1,233,070 DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATIONS State $ 164,328 $ 383,284 $ 423,833 $ 258,025 $ 1,229,470 FLORIDA FISH AND WILDLIFE COMMISSION State $ 153,456 $ 315,160 $ 312,445 $ 185,128 $ 966,189 DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES State $ 126,728 $ 309,969 $ 348,319 $ 158,630 $ 943,645 DEPARTMENT OF CHILDREN AND FAMILIES State $ 111,498 $ 282,740 $ 388,855 $ 116,905 $ 899,998 DEPARTMENT OF FINANCIAL SERVICES - DIVISION OF REHABILITATION AND LIQUIDATED DAMAGES State $ 106,317 $ 228,075 $ 251,080 $ 116,070 $ 701,542 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 11 FLORIDA DEPARTMENT OF CORRECTIONS - DISTRICT 4 State $ 24,085 $ 154,936 $ 512,859 $ 691,880 FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES State $ 81,873 $ 208,520 $ 226,449 $ 125,385 $ 642,227 DEPARTMENT OF CHILDREN AND FAMILIES - SUNCOAST REGION State $ 2 $ 147,862 $ 323,048 $ 154,924 $ 625,835 DEPARTMENT OF CHILDREN AND FAMILIES - OFFICE OF FINANCIAL SUPPORT State $ 65,799 $ 152,824 $ 195,937 $ 106,878 $ 521,438 DEPARTMENT OF LEGAL AFFAIRS State $ 62,409 $ 166,672 $ 168,173 $ 93,625 $ 490,880 FLORIDA DEPARTMENT OF CORRECTIONS - REGION 3 State $ 77,026 $ 184,647 $ 208,562 $ 470,236 DEPARTMENT OF CHILDREN AND FAMILIES -CHILDREN'S NETWORK SOUTHWEST State $ 72,916 $ 128,726 $ 163,996 $ 76,643 $ 442,280 FLORIDA DEPARTMENT OF CORRECTIONS - REGION 2 State $ 70,195 $ 203,343 $ 160,558 $ 434,096 DEPARTMENT OF CHILDREN AND FAMILIES - NORTHWEST REGION State $ 60,386 $ 139,973 $ 159,447 $ 73,741 $ 433,547 GRAND TOTAL $ 3,958,342 $ 8,443,569 $ 11,172,809 $ 5,290,202 $ 28,864,922 Figure 2 – Top 20 State Customers in Total Revenue Top 20 Other Eligible Users (OEUs) in Total Revenue: CUSTOMER NAME Category 2014/2015 2015/2016 2016/2017 2017/2018 Total CITY OF TAMPA OEU $ 592,943 $ 1,311,382 $ 1,456,873 $ 751,973 $ 4,113,171 MIAMI COUNTY PUBLIC SCHOOLS OEU $ 28,143 $ 1,039,563 $ 1,242,495 $ 717,295 $ 3,027,495 JACKSONVILLE SHERIFF’S OFFICE OEU $ 264,191 $ 917,121 $ 994,134 $ 498,354 $ 2,673,800 BROWARD SHERIFF'S OFFICE OEU $ 493,039 $ 881,232 $ 874,764 $ 398,797 $ 2,647,831 ORANGE COUNTY SHERIFF'S OFFICE OEU $ 486,972 $ 854,222 $ 841,278 $ 453,132 $ 2,635,604 PALM BEACH COUNTY SHERIFF’S OFFICE OEU $ 367,897 $ 656,829 $ 815,645 $ 326,481 $ 2,166,852 HILLSBOROUGH COUNTY DATA OEU $ 285,547 $ 653,503 $ 758,020 $ 369,678 $ 2,066,748 CITY OF JACKSONVILLE OEU $ 269,985 $ 584,671 $ 507,660 $ 665,932 $ 2,028,248 CITY OF TALLAHASSEE OEU $ 321,878 $ 660,553 $ 683,448 $ 346,118 $ 2,011,997 PINELLAS COUNTY SHERIFF OEU $ 285,553 $ 569,949 $ 556,825 $ 325,349 $ 1,737,677 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 12 NORTH BROWARD HOSPITAL OEU $ 223,998 $ 452,970 $ 519,231 $ 402,864 $ 1,599,063 CITY OF MIAMI BEACH DATA OEU $ 170,922 $ 517,493 $ 559,048 $ 340,283 $ 1,587,746 CITY OF ORLANDO - EMERGENCY OPERATIONS CENTER OEU $ 213,344 $ 475,293 $ 521,522 $ 222,511 $ 1,432,670 JACKSONVILLE ELECTRIC AUTHORITY, CITY OF JACKSONVILLE OEU $ 235,600 $ 444,121 $ 477,780 $ 249,551 $ 1,407,052 POLK COUNTY SHERIFF'S OFFICE DATA OEU $ 219,271 $ 490,398 $ 448,582 $ 188,246 $ 1,346,497 CITY OF FORT LAUDERDALE DATA OEU $ 212,148 $ 377,340 $ 439,911 $ 168,516 $ 1,197,915 WEST PALM BEACH PUBLIC SAFETY OEU $ 172,390 $ 389,970 $ 419,190 $ 169,852 $ 1,151,402 MARION COUNTY SHERIFF'S OFFICE OEU $ 165,963 $ 370,710 $ 373,888 $ 218,241 $ 1,128,802 COLLIER COUNTY SHERIFF’S OFFICE OEU $ 191,137 $ 327,097 $ 389,192 $ 185,620 $ 1,093,046 LEE COUNTY - BOARD OF COUNTY COMMISSIONERS OEU $ 144,059 $ 333,641 $ 395,758 $ 213,754 $ 1,087,212 GRAND TOTAL $ 5,344,979 $ 12,308,058 $ 13,275,243 $ 7,212,547 $ 38,140,828 Figure 3 – Top 20 OEU Customers in Total Revenue DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 13 3.2 Mobile Communications Service Technology - Networks The wireless industry consistently experiences increasing demand for network functionality. With increasingly versatile internet-enabled equipment such as smart phones, televisions, personal computers, and tablets, consumers have a growing need and demand for immediate access to voice, video, and data services. This demand is driving the wireless industry to support new levels of enterprise productivity for enhanced mobile solutions. Platforms are increasingly open, supporting an explosion of new applications and services directly to the mobile user. Service provider options are multiplying each day as businesses find themselves in a race to capture market share and revenue from new services. Businesses are responding to demand by boosting capabilities and introducing new technology as quickly as possible. Capital investment in network development and infrastructure has risen to unprecedented levels. This includes upgrading core network transport capacity, growing high-capacity access in major metropolitan areas, extending fiber optic lines closer to consumers, adding high-speed residential broadband technology to legacy phone networks, and improving content serving and distribution technologies2. The wireless industry is currently using Fourth-generation, Long-Term Evolution (4G LTE), technology, as defined by the radio sector of the International Telecommunication Union (IUT- R). These standards were set in March 2008. For mobile use, including smartphones, and other internet-enabled equipment, connection speeds need to have a peak download speeds of at least 100 megabits per second, and for more stationary uses such as mobile hotspots, at least 1 gigabit per second. Global capital spending on fifth-generation (5G LTE) technology is increasing much like the marketplace experienced with the evolution of 4G LTE technology. Today, 4G LTE provides the framework for the fastest connection available for wireless networks, which varies based upon wireless carrier and service topology. As the next evolution comes to reality, increased connection speeds and capabilities will improve as well. 5G LTE technology will utilize unique radio frequencies not used currently in 4G. 4G networks use frequencies below 6 GHz, and 5G will likely use extremely high frequencies in the 30 GHz to 300 GHz range. These higher frequencies are less congested with existing cellular data and will support a larger capacity for data. At its peak, 5G can be up to 20 times faster than 4G. Limited 5G demonstrations have taken place, with carriers anticipating the 5G release in test markets in late 2018, increasing the release in 2019 through 2020. Some projections forecast that demand for additional network capacity will increase 25-fold over the next 3 years3. Each major improvement in network speed and capacity generates new services, devices, and applications that raise consumer expectations, using up the added capacity and creating the requirement to add even more capacity. For telecommunications, the standard will be continuous waves of increased demand and increased network capacity. Improved coverage throughout the state remains a high priority for customers. Customers expect coverage not only in metropolitan areas with multiple carrier options, but also in rural and coastline areas. Currently service is provided by multiple carriers utilizing 3G and 4G LTE technology. Where coverage challenges exist in rural areas, coverage may be reduced to a DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 14 single carrier providing 3G technology, which does not provide the latest technical and is sometimes limited in data service capabilities, meaning data applications on smartphones do not work as expected. Coupled with the demand for improved rural coverage is the demand for improved coverage within buildings. A barrier to this is building penetration, which is continually hampered by thick concrete and steel structures. To address this issue, many buildings are being equipped at the time of new construction or retro fitted with Distributed Antenna Systems (DAS) to extend coverage inside a building. As the evolution from 4G to 5G takes place over the coming years, the state should see improvements in this particular area due to the increased density of towers and small cell deployments, which is a requirement for the implementation of 5G technology. 3.3 Mobile Communications Service Technology - Equipment Equipment available under the current MCS contracts includes cellular phones, smartphones, data-cards, tablets, telemetry devices, feature phones, and push-to-talk phones. Associated accessories are also available, which includes hands-free kits, belt clips and holsters, cases, face plates, batteries, chargers, vehicle power adapters, and car kits. During the duration of new MCS contracts, equipment must be compatible with the latest generation of wireless communication. The Department will need to ensure access to future releases of cellular phones and other internet-enabled equipment are compatible with 5G networks and other future generations of wireless networks. This should include devices that are band 14 enabled or otherwise appropriate for Public Safety Customers. As the industry continues to see growth and development of new cellular phone features with other internet-enabled technology, emerging technologies may be incorporated into future cellular phone releases including facial recognition technology, augmented reality, improved durability, and longer battery life1. 3.4 Mobile Network Operator versus Mobile Virtual Network Operator A mobile network operator (MNO) is a wireless telecommunications provider that owns, manages, and controls all elements necessary to implement, sell, and deliver mobile services to the customer. These elements include radio spectrum allocation, network infrastructure, billing support resources, customer service resources, handset management, provisioning of software, and distribution channels for product and service delivery. In addition to obtaining market share by offering its own services an MNO may also allow or sell access to network services at wholesale rates to mobile virtual network operators (MVNO). MVNO platforms do not supply spectrum, network routing and interconnectivity, but they provide application services, customer care, billing, handset management, and distribution channels for products and services. Also, commonly handled within the MVNO framework are “second brands” of incumbent MNOs and “branded resellers” that resell an MNO’s products and services 1 https://mobilebusinessinsights.com/2018/01/future-technology-of-mobile-phones-what-can-you-expect-to-see- at-mobile-world-congress-2018/ DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 15 under their own brand and are essentially a specialized marketing and sales distribution channel. The current DMS MCS model is essentially an MVNO hybrid of second brands and branded reseller. DMS acts as a branded reseller for all products in the MCS platform except for air card services. For the air card services platform DMS provides customer support, billing, handset management, and distribution and sales. 3.5 Leverage Existing State Infrastructure Currently there is no state telecommunications infrastructure that is used for the mobile communication services platform. 3.6 Interoperability Network interoperability has become increasingly important in the telecommunications industry. The basic idea behind interoperability is the ability for two or more networks, systems, devices, applications or components to communicate. With respect to the telecommunications industry, interoperability refers to the interworking of telecom services over multi-vendor, multi-carrier inter-connections. As networks continue to grow and diversify with the 5G and IoT era on the horizon, it is important they can interoperate to enable end-to-end communication. Devices can interoperate with other devices either by adhering to a common protocol standard, abiding by a published interface standard or situating a gateway between them capable of translating each device’s protocols. These common protocol standards serve as a platform for manufacturers, which note all the necessary components for interoperability into various systems and products.2 Although interoperability has improved in the telecommunications industry, service providers are continuing to work towards interconnection of 5G and IoT devices through network infrastructure enhancement and uniformity of standards. 3.7 Security Service Providers must provide device and network security, and responsiveness to ever changing security risk in today’s telecommunication environment. Threats to the government’s use of mobile devices are real and exist across all elements of provider networks and mobile devices. The stakes for government users are high. Government mobile devices — despite being a minor share of the overall market — present an avenue to attack back-end systems containing data on Floridians in addition to sensitive information relevant to government functions. Mobile devices hold significant amounts of sensitive information, whose compromise could adversely impact State and OEU operations. Additionally, databases controlled by the State and OEUs hold tremendous amounts of personally identifiable information that could be used to compromise financial wellbeing, privacy, or identity. Threats range from advanced attacks, to organized crime using advanced fraud technologies, to simple theft of mobile phones. The threats to government users of mobile devices include the 2 RCRWireless News (April 2018) The Role of Network Interoperability in Telecommunications. Retrieved on January 28, 2019 at https://www.rcrwireless.com/20180419/the-role-of-network-interoperability-in- telecommunications-tag27-tag99 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 16 same threats that target consumers, e.g., call interception and monitoring, user location tracking, attackers seeking financial gain through banking fraud, social engineering, ransomware, identity theft, or theft of the device, services, or any sensitive data. Government users may be subject to additional threats simply because they are government employees. Areas of security vulnerability include: • Mobile device technology stack, including mobile operating systems and lower level device components • Mobile applications • Networks (e.g., cellular, Wi-Fi, Bluetooth) and services provided by network operators • Device physical access • Enterprise mobile services and infrastructure, including mobile device management, enterprise mobile app stores and mobile application management Guidance and best practice is identified for providers and customers through the U.S. Department of Commerce, National Institute of Standards and Technology, other government agencies, non-government organizations and private industry. Although security has improved, significant improvements still need to be made in this area as well as hardening on the new 5G network protocols, which are currently in development3. 3.8 Operational Support Operational support has transformed to meet the consumer’s increasing needs related to increasing complex technology. Many service providers are now able to allow customers to self-manage account profiles and utilize self-service tools via online portals. This allows customers to self-manage inventory management, security management, policy management, and support management, which is not always appropriate for all customers depending on their technical staff and complexity of their needs. Customer care and operational support is provided in all service levels of the MNO and MVNO framework except for the branded reseller platform which focuses only on distribution. The Department should require operational support for all operational needs including billing and technical support. The expectations of a service provider include trouble ticket systems, access to skilled technicians, access to skilled billing staff, policy enforcement, quality control and assurance, monitoring tools, and performance reporting. Service provider should allow customers the option to self-manage accounts. Service provider should function to a world class standard of customer focused service delivery, consistently striving for customer satisfaction that evolves with the technology over time. 3 United States Department of Homeland Security (April 2017). Study on Mobile Devices. Retrieved on August 15, 2017 at https://www.dhs.gov/sites/default/files/publications/DHS%20Study%20on%20Mobile%20Device%20Security%20- %20April%202017-FINAL.pdf DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 17 3.9 Public Safety Mobile technology continues to play a key role in today’s public safety network. Service providers are working with the public safety community on enhanced emergency and first responder features. FirstNet was established by the Middle Class Tax Relief and Job Creation Act of 2012 (“Act”). Under the Act, FirstNet is responsible for ensuring that all components of the Nationwide Public Safety Broadband Network (NPSBN), are built, deployed, operated, and maintained. The NPSBN provides services to public safety entities throughout the nation. FirstNet is an independent federal authority with a statutory duty and responsibility to take all actions necessary to ensure the building, deployment, and operation of the NPSBN based on a single, national network architecture. Mobile providers are now working to build out public safety networks, including FirstNet, dedicated to first responders. Key elements of the public safety networks are developed to enable first responders to communicate and coordinate during emergencies, large events, or other situations where commercial networks can become congested. Therefore, focus has been placed on priority and preemption, which allows providers to shift commercial traffic to other areas of their respective networks, allowing first responders seamless communication. 3.10 Compliance The Federal Communications Commission (FCC) mandates all mobile network operators and all mobile virtual network operators comply with standards and requirements defined for all telecommunications service providers. Compliance with all Federal Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA) and Communications Assistance for Law Enforcement Act (CALEA) must be maintained. In addition to Federal mandates, state and local regulatory requirements must also be met to provide services within a given geographic region as appropriate. 3.11 Recommended Communication Services Technology The following recommendation is provided for the MCS platform: 1. The Department should embrace solutions that allow the MCS contracts to easily evolve with changing technology and industry offerings without delays in service offerings. 2. The Department should ensure providers are ready to offer mobile communication network capabilities to all users with minimal cost related to new mobile devices and demonstrate a commitment to offer the latest generation of technology throughout the life of the contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 18 3. The Department should work with service providers to ensure network and mobile device security continues to develop in accordance with security related standards and best practices. 4. The Department should support customers in managing security practices within their control. 5. The Department should ensure providers are able to offer a wide variety of equipment and accessories, fulfilling the diverse needs of the MCS customers. 6. The Department should ensure providers are able to offer world class customer service. 7. The Department should ensure public safety spectrum networks are offered by service providers to appropriate eligible users. 4 Market Conditions and Trends Section 287.0571 (4)(g), F.S. A description of the current market for the contractual services that are under consideration for outsourcing. 4.1 Introduction This analysis is intended to meet the statutory requirement of Section 287.0571(4)(g), F.S., which requires “a description of the current market for the contractual services that are under consideration for outsourcing.” Information used for this analysis was gained through a number of methods and sources including: • Discussions with the Department’s staff and management; • Review of extensive data and information provided by the Department regarding SUNCOM operations and billing; • Review of current MCS contracts including amendments; • Research on evolving mobile communication service offerings of large providers; • Review of industry research 4.2 Market Conditions and Trends - Networks The mobile communications industry has evolved drastically over the past 10 years as data driven customers with numerous technical devices consume more bandwidth. During this time, mobile network operators (MNO) have expanded their service offerings and overhauled their price plans to meet explosive demand, while rising capital expenditures underline the ongoing need to upgrade network capabilities. The mobile communications industry will continue to evolve over the next few years and beyond. Boundaries will blur among product categories as a DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 19 range of industry actors shape customer demand. New partnerships will play an ever more important role in driving new technology and innovation. The push for the next evolution of mobile technology is the consumers desire to seamlessly transition between voice and data capabilities ubiquitously as they move from location to location utilizing mobile and Wi-Fi services. As seen in the migration from 3G to 4G, the 5G technology is predicted to drastically increase data usage per user. Future networks will require fast rollouts, significant capacity, agile, flexible, on-demand and software-oriented telecommunication technologies. 4.3 Market Conditions and Trends - Equipment Demand for internet-enabled equipment, including smartphone, tablets, laptops, and public safety equipment, continues to grow. Market penetration by cheaper imports is increasing. These imports are both manufactured and distributed by foreign companies, as opposed to domestic smartphones, which are still manufactured by foreign companies but marketed and distributed by domestic companies. Foreign manufacturers are actively producing lower-priced smartphone models to siphon off a share of the lucrative US smartphone market. Thus, buyers have a wider range of products and prices to choose from, which boosts competition and buyer power. In addition, the influx of imports has forced larger suppliers to develop their own cheaper alternatives to remain competitive at the low end of the market. Buyers of internet-enabled equipment have also been benefiting from low price volatility during the past three years. Although smartphones are costly, low price volatility indicates that buyers need not worry about sudden price shifts. Furthermore, even though vendors release newer and costlier versions of smartphones annually, increasing market saturation will limit price growth in the coming years as consumers become less willing to pay more for cosmetic updates. 4.4 Market Conditions Recommendations The following recommendations are based on market conditions: 1. The Department should consider established wireless carriers, and wireless carriers that are emerging in the market that could possibly provide lower cost options. 2. The Department should consider tiered volume-based options with wireless carriers, creating the opportunity for discounts. 3. The Department should consider a wide range of equipment to cover basic and high-end mobile capabilities. 5 Options & Cost Benefit Analysis Section 287.0571 (4)(h), F.S. A cost-benefit analysis documenting the direct and indirect specific baseline costs, savings, and qualitative and quantitative benefits involved in or resulting from the DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 20 implementation of the recommended option or options. Such analysis must specify the schedule that, at a minimum, must be adhered to in order to achieve the estimated savings. All elements of cost must be clearly identified in the cost-benefit analysis, described in the business case, and supported by applicable records and reports. The State agency head shall attest that, based on the data and information underlying the business case, to the best of his or her knowledge, all projected costs, savings, and benefits are valid and achievable. As used in this section, the term “cost” means the reasonable, relevant, and verifiable cost, which may include, but is not limited to, elements such as personnel, materials and supplies, services, equipment, capital depreciation, rent, maintenance and repairs, utilities, insurance, personnel travel, overhead, and interim and final payments. The appropriate elements shall depend on the nature of the specific initiative. As used in this paragraph, the term “savings” means the difference between the direct and indirect actual annual baseline costs compared to the projected annual cost for the contracted functions or responsibilities in any succeeding State fiscal year during the term of the contract. Consideration of options for procurement of MCS was performed after careful review of mobile telecommunications markets and trends, from both a State of Florida perspective and nationally. Based on this understanding of markets and trends; the following analysis reviews a variety of factors, such as: budgets, resources, stability, reliability, cost, risks, time to implement, and simplification opportunities. 5.1 Business Models for Mobile Communication Services 5.1.1 Insourcing Mobile Network Operator The business case is required to consider as an option insourcing of MCS, examining whether feasibility, cost-effectiveness, and efficiency is not better obtained by the Department directly delivering services. Insourcing would require the assets, capabilities and staff to construct and operate a Mobile Network Operations (MNO) platform for the State of Florida. This would require DMS to become one of the largest mobile telecommunications operators in Florida, in direct competition with service providers such as AT&T, Sprint, T-Mobile, and Verizon. The Department would be required to: • Negotiate interoperability with other national providers to allow for roaming; • Establish a radio access network and acquire license for the use of needed spectrum. Since 1994, the Federal Communications Commission (FCC) has conducted auctions of licenses for electromagnetic spectrum. The Department would need to become a qualified bidder. The electromagnetic spectrum the Department would require would not necessarily be available for purchase through auction. The recent FCC Auction 73: 700 MHz Band received bids for geographic areas including the State of Florida, with gross bids of $19.2 billion4; • Establish of network-to-network interfaces with every local incumbent local exchange carrier in the State of Florida, as well as for other originating and terminating carriers such as long-distance service providers. • Purchase and implement voice transport infrastructure services, including the design and buildout of cell phone towers across the State of Florida. The costs would include 4 https://www.fcc.gov/auction/73 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 21 an initial investment in obtaining land through purchase or lease, building new cell phone towers, and ongoing operation and maintenance costs associated with the towers; • Purchase and install operational support systems which support all back-office systems associated with operating the MCS network, including administrative and other reports, facilities and maintenance, rating and billing functions; • Purchase and install business support systems which support all front office systems associated with operating the MCS network, including customer service representatives; • Provide professional staffing for management functions not present today at the Department including regulatory filings, FCC reporting, Public Service Commission reporting, carrier relations and the like; • Provide operations staffing for a statewide network including billing, provisioning, maintenance and repair, and the Network Operations Center; • Establish a NOC, which includes the staffing mention above, and also contact center voice equipment and services. A NOC required for these services would include highly skilled multi-lingual contact center agents, and escalation to technically skilled contact center agents. There would also be a cost for the office space required for the contact center agents and supervisors; and • Negotiate contracts with device manufacturers for the purchase of devices. Under this option, the costs to establish a large new statewide MNO are overwhelming and involve considerable risk. For these reasons this insource option is not recommended and is not considered further in this business case. 5.1.2 Insourcing Mobile Network Operator as MVNO A second “insourcing” consideration is the development of a Mobile Virtual Network Operator (MVNO). An MVNO provides mobile services to end-users without owning its own frequency spectrum or network infrastructure, as it buys such capacity from a host MNO. As an MVNO, the Department would not own and operate a network but would still be required to: • Purchase and install operational support systems which support all back-office systems associated with operating the MCS network, including administrative and other reports, facilities and maintenance, rating and billing functions; • Purchase and install business support systems which support all front office systems associated with operating the MCS network, including customer service representatives; • Provide professional staffing for management functions not present today at the Department including regulatory filings, FCC reporting, Public Service Commission reporting, carrier relations and the like; • Provide operations staffing for a statewide network including billing, provisioning, maintenance and repair, and the Network Operations Center; • Establish a NOC, which includes the staffing mention above, and also contact center voice equipment and services. A NOC required for these services would include highly skilled multi-lingual contact center agents, and escalation to technically skilled contact center agents. There would also be a cost for the office space required for the contact center agents and supervisors; and • Negotiate contracts with device manufacturers for the purchase of devices. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 22 Under this option, the costs to establish an MNVO are lower than an MNO, but are substantial and involve considerable risk. For these reasons this insource option is not recommended and is not considered further in this business case. 5.1.3 Combination Insourcing/Outsourcing The Department is acting as a “second brand MVNO” for air cards, and as a “branded reseller MVNO” for all other equipment and services. Today, the Department operates its air card platform as a second brand-MNVO by providing customer care including device activation. DMS originally selected this model to ensure security for air cards. These security techniques include IP address management and isolation of customer traffic via closed user groups. Closed user groups are the segregation of traffic into steams which are only visible to that specific customer. DMS also provides billing and device management for its air card platform. However, the remaining MCS platform is provider managed and the Department only provides a distribution channel for those products and services. Second Brand-MVNO is a model that provides customer care, billing, handset management, and distribution. This platform allows for market participation without spectrum and technical value add including interconnectivity and application development. Branded Reseller-MVNO is a model where the MVNO provides only the distribution channel for products and services. All other support functions are handled by another MVNO or MNO. This is the most flexible and risk adverse platform in the MVNO model. 5.2 Evaluation of the Options for Mobile Telecommunication Services The following is the evaluation of options available to the state for services similar to MCS: 5.2.1 Descriptions of Available Options for Insource and Outsource Section 287.0571 (4)(e), F.S. - A description of available options for achieving the goals. If State employees are currently performing the service or activity, at least one option involving maintaining State provision of the service or activity shall be included. This business case examines three options specifically for the scope of continued support, integration, and installation of MCS and ancillary features/capabilities following the expiration of the current MCS contracts. Insource, Outsource, Insource/Outsource Combination Insource - Is an organization’s performing a service internally. Insourcing is a business decision that is often made to maintain control of critical functions or competencies that are essential to the organization’s mission. Outsource - Is the contracting out of a service to a third party. Outsourcing can be a way to take advantage of third party experience and efficiency. Combinations of Insource and Outsource - Services provided by a combination of existing state employee full-time equivalent (FTE) positions, with vendors providing DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 23 elements of operations that fall outside of the administrative, physical, or technical capabilities of the Department. 5.2.2 Description of Options for a Mobile Network Operator The options for procurement of MCS capability that are evaluated in this business case are: 1. An option based on insourcing whereby the Department creates a Mobile Network Operator and manages all mobile communication functions, like the operations of a competitive mobile network carrier. For reasons described above, Sections 5.1.1 and 5.1.2, are not further considered in this business case. (MNO, MVNO) – Option 1 2. An option based on a combination of insource/outsource whereby the Department outsources the significant mobile communication functions and uses a second brand MVNO platform to manage customer care, billing, and equipment management for air card service only and provides only a distribution channel for the mobile network provider’s products and services. This is DMS’ current model (Second Brand-MNVO and Branded Reseller-MVNO). – Option 2; and, 3. An option based on a combination of insource/outsource whereby the Department outsources all the mobile communication functions and acts only as a brand reseller providing only a distribution channel for the mobile network provider’s products and services, including air cards. (Branded Reseller- MVNO) – Option 3 5.2.3 Description of Options for Forms of Procurement Competitive Procurement - Section 287.057, F.S., and Department of Management Services (DMS) Rule 60A-1, Florida Administrative Code, provides: Invitation to Negotiate (ITN) – Used when the agency knows the desired end result but is not sure how to get there; or, there are many ways to get to the end result; or, the qualifications of the provider and quality is more important than price. This option works best when highly technical or complex services are being acquired. The price structure for services is negotiated. Invitation to Bid (ITB) – Used when the agency knows exactly what it wants. Price is the determining factor in the award. Request for Proposal (RFP) – Used when the agency has a general idea of what it wants. Services and price are evaluated. These procurement options are within the scope for outsourcing as required by Chapter 287.0571, F.S., and represent common procurement options utilized by the state for similar needs. This business case recommends an ITN as the best procurement option but leaves that determination to Executive Leadership. The services contemplated within this business case are highly technical which limits the Department’s ability to establish precise specifications or specifically define the services and identify necessary deliverables. Pricing will not be the sole determining factor in determining a contract award and the Department desires the ability to negotiate the best method of service delivery. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 24 5.2.4 Assumptions for Options The financial modeling presented in this business case uses the “combination insource/outsource” framework. 5.3 Analysis of Advantages and Disadvantages Section 287.0571 (4)(f) - An analysis of the advantages and disadvantages of each option, including, at a minimum, potential performance improvements and risks. Advantages and disadvantages, including risks, for the alternative options as compared to continued separate mobile communication services contracting, and to each other, are as follows. Additional risk analysis are contained within each option and discussed in Sections 5.3.2 and 5.3.3. Potential performance improvements are discussed in Section 5.4. 5.3.1 Option 1 - Insourcing (MNO, MVNO) For reasons described in Section 5.1.1 and 5.1.2, this option is not considered further in this business case. 5.3.2 Option 2 – Second Brand-MNVO (Air Card Services only) and Branded Reseller- MNVO Option 2 is a combination of insource/outsource functionality whereby DMS outsources the physical network associated with the mobile telecommunications services platform and collaborates with the service provider on service plans for contract cost and user pricing. The Department insources billing, and hardware management of the air card service, and provides the distribution channel for the vendor’s products and services (excluding air cards). Advantages • Continues current operating mode, practices, and service provisioning; • Customers experience the same usage patterns and usage-based charging patterns as under current MCS contracts; • Minimizes additional capital expenditures by DMS and MCS customers, since investment, capacity, and technology evolution are managed by the service provider; • Customers experience the same billing and administration; • Provides greater assurance of achieving required SLAs managed by selected service provider. Disadvantages or Potential Concerns • Reporting capabilities may be limited in information, which hampers DMS analysis on services. Risks • DMS identified no risk with this option. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 25 5.3.3 Option 3 – Branded Reseller-MVNO This option is a combination of insource/outsource functionality where DMS outsources the physical network, operations, and billing. In this model DMS acts as a branded reseller providing only a distribution channel for the vendor’s products and services. Advantages • Customers experience the same usage patterns and usage-based charging patterns as under current MCS contracts • Potential for lower overall pricing based on aggregation of usage and negotiation of commitment levels and pricing for tiered levels of utilization, similar to the mobile wireless data pricing model; • Minimizes additional capital expenditures by DMS and MCS customers, since investment, capacity and technology evolution are managed by the service provider; • Provides greater assurance of achieving required SLAs managed by selected service provider. Disadvantages or Potential Concerns • DMS would be required to create a process with the Vendor for the management of closed user groups. • Customers have to review air card charges on their bill without DMS review. Risks • Since DMS would no longer control the service, there would be an implementation and transition risk when transitioning air card services. • There is a potential security risk if DMS does not administer the air cards and the closed user groups. 5.4 Potential Performance Improvements/Service Features The Department should consider the following service improvement and service features. • Future contracts should continue to allow for evolution of service and equipment technology, enabling the contract to evolve with new technology. • Future contracts should continue to allow platform flexibility, scalability, and support for industry standards, enabling a seamless integration of third-party technologies and applications. • Future contracts should have higher statewide coverage through multiple carriers. Providers should offer multiple solutions, including equipment for coverage and building penetration. Equipment offerings for improving building penetration should be vendor neutral and at minimum to no cost for customers. • Future contracts should require detailed reporting capabilities allowing DMS to evaluate the entire product and service offerings for future MCS platform evaluation. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 26 • Future contracts should continue to require a combination of feature rich equipment and basic low-cost options and provide a comprehensive suite of enhanced services fulfilling the customer’s diverse needs. • Future service delivery should include voice services over Wi-Fi service connections. • Future service delivery should have a consideration of technology evolutions in public safety communication services. • Future service delivery should provide the capability for all aspects of the service to be partitioned to provide a scope-of-view and scope-of-command, allowing network administrators (user agents) to manage all their devices. • Future contracts should include a high standard of measurable, achievable and motivational Service Level Agreements for DMS and its customers, supported by a tool set for monitoring service levels, and backed up by appropriate financial consequences. • Future contracts should continue to require a waiver of vendor’s service activation fees. • Future contracts should provide for service plans for both work and personal accounts. • Future contracts should provide discounts for volume purchases. • Future contracts should allow for frequent equipment upgrades at minimal to no cost to customers. • Future contracts should provide options for equipment and lower cost devices from emerging brands. • Future contracts should increase the standard for operational support, achieving a world class standard of customer service delivery. • Future contracts should increase the standard for equipment warranties, simplicity of repair, and replacement for faulty equipment. • Future contracts should require detailed commitment on data utilization, allowing for limited and unlimited data, data limits, data throttling, waivers on data limits for Public Safety plans, and sharing data limits in aggregation across devices. 5.5 Cost Benefit Analysis for Each Option The Department of Management Services uses a margin percentage to markup costs from the MCS services provider and related ancillary service devices to recover internal DMS costs. The optional services and features of MCS are material to the financial analysis on a separate basis, and are not addressed as separate line items, but instead are included in service model revenues. The financial analysis compares the options and provides financial metrics to determine which options will: 1. Maintain low costs for DMS in procuring and managing services; 2. Maintain low costs for agencies utilizing MCS; and 3. Provide the greatest benefit for the least cost. The financial analysis included: 1. Revenue – both air card revenue and all other revenue DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 27 2. Direct Costs – direct costs of vendor payments for air cards, infrastructure adjustment, salary and benefits, data processing, and non-salary overhead. 3. Indirect Costs - included salaries and benefits, expenses, contracted services. 4. Net Revenue – includes potential rebates and other adjustments 5. Net Revenue, Post Rebate-Operations Balance – adjusted for customer rebates with a buffer for maintain operational payment and cost control The analysis forecast the models with the cost recovery rate at either one, one and a half, two, or two and a half percent, which is adjusted in the net revenue with varying customer rebates. An operations revenue buffer of $850,000 annually is assumed to be maintained for operational payment and cost control. 5.5.1 Financial Model Base Case This business case analysis first establishes a baseline of DMS’ current business and financial environment for MCS, determined from historical business and financial data provided by DMS staff, including historical volumes, costs, revenues and vendor contracts. In modeling the various business case options, historical data was utilized to build an understanding of the fiscal flow of revenue and cost for the service. The model reviews the total volume, revenue, and cost for the services utilized by the agencies through this contract. Service Forecasts were developed over the 10-year period from the date of MCS contract execution corresponding to fiscal year 2021-2022 through fiscal year 2031-2032, which includes a 5-year renewal period. Based on projections for DMS’ MCS Services, direct and indirect costs were forecasted over the 10-year period. These projections were compared against the baseline scenario (which forecasted no changes to existing contracts, pricing, or DMS’ business model) to determine the potential cost savings to DMS and to its customers. Options 2 and 3 were also compared against each other to determine which Option resulted in the lowest cost. Over time, DMS may achieve cost savings to the state through migration and integration of newer technologies solution that achieve improved abilities to pass on reductions to the end customers. 5.5.2 Option 1 – Insource For reasons described Section 5.1.1 and 5.1.2, this option is not considered further in this business case. 5.5.3 Option 2 – Insource/Outsource (Second Brand/Hybrid Light MVNO) Option 2 represents the current MCS platform. DMS acts as a branded reseller for all products in the MCS platform except for air card services. For the air card services platform DMS provides customer support, billing, device management, distribution and sales. In the mobile communication market, DMS is acting a second brand or light mobile virtual network operator (MVNO) for air card, and as a “branded reseller MVNO” for all other equipment and services. This platform is an intermediate model between a branded reseller (Option 3) and a fully defined light MVNO. It allows control of distribution channels, increased level of control over back office processes, billing, device management, and value-added services definition and operations for DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 28 air card services. The current MCS platform manages many of these aspects as they relate to MCS air card services. Currently there are 7,956 air card devices that have been issued. 5.5.3.1 Technology Requirements Option 2 envisions current technology requirements to remain the same as it is in the current contracts, however future contracts should allow for flexibility to allow for emerging technologies throughout the life of the contract. All MCS products and services are technically supported by the mobile communications provider except for air card services. Today air card services are supported by both the mobile communications provider and DST. Support regarding the air card device or service is handled by the mobile communications provider. Support for system configuration and closed user group access is provided by DST. The current MCS contract addresses the following technical requirements. • Voice Services • Wireless Data Services • Transmitted Data Security • Closed User Group (Supported by DMS internally) • State Provided IP Addresses (Public and Private) • Wireless Device IP Routing Scheme • Service Provider Furnished Public Routable IP Address Space • Entity Specific Circuit • Wireless Router and/or WWAN Modem • Emergency Operations Features • Security Feature Set • Service Grade • Authentication • Activity User Log • Text Message Service • Message Logging • Tracking Geographical Device Services • Wireless Applications • Voice and Data Coverage Maps • Roaming • Network Neutrality • Priority Connection Services • Applicable Test Plan • Data Monitoring Suite • Voice Monitoring Suite • Voice Handheld Devices • Minimum Technical Requirements • Data Devices • Text Devices • Helpdesk Services DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 29 • Network Trouble Reporting • Client Testing and Evaluation • Operational and User Guides • Escalation Requirements and Procedures • Planned Outage Notification • Unplanned Wireless Outage Notification • Existing Wireless Data Customer Migration 5.5.3.2 Billing Option 2 envisions billing to remain the same as it is in the current state. All MCS products and services are directly billed from the mobile communications provider except for air card services. Today air card services are managed and billed within DST and this accounts for on average 385 invoices a month. 5.5.3.3 Customer Service Option 2 envisions customer service to remain the same as it is in the current state. All customer service needs related to MCS products and services are handled by the mobile communications provider except for air card services. Today select air card services are managed within DST. This select service is considered the closed user group and currently makes up 148 air card users. Support and maintenance of this user group service is handled by DMS internally. 5.5.3.4 DMS Role The DMS role will remain the same as it is in the current MCS platform. DST will continue to work with its MCS customers and service providers to provide the best mobile communications network. 5.5.3.5 Direct & Indirect Cost In addition to the Direct and Indirect Costs listed in Section 5.5 above, Option 2 envisions DMS staffing time for the air card billing process, in addition to the DMS staffing time required for contract management and monitoring that would be required for both 2 and 3. 5.5.3.6 Overall Cost To comply with the statutory requirement to “develop a system of equitable billings and charges for telecommunications services” stated in subsection 282.703(2), F.S., SUNCOM uses administrative cost recovery rates which are assessed for each SUNCOM service. Approximately 93.7 percent of SUNCOM’s costs are payments to contracted telecommunications vendors. The remaining 6.3 percent of SUNCOM’s costs are the costs of engineering, designing, procuring, ordering, installing, monitoring, auditing, invoicing, and managing these SUNCOM services. These support services are funded through the imposition of the administrative cost recovery rates, which are added to vendor charges for SUNCOM services. Some SUNCOM services bear more of these costs than others based upon the relative share of support service resources committed to sustaining the service, and so have a higher rate. The underlying goal of the cost recovery model is to ensure the solvency of the Communications Working Capital Trust Fund. Since 2012, the rate charged DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 30 to SUNCOM’s Wireless Data Service customers have been between two and a half to three percent of the Customer’s monthly invoice amount. Quarterly, DivTel reviews a report showing the profitability of services based on service utilization and service costs. To address any inequity identified upon review of these figures, rate reductions and customer credits are used. A customer credit is a one-time liquidation of excess revenue without any associated rate reduction. Customer credits are issued to air card customers when a service achieves unanticipated excess revenue over expenses. Through customer credits, SUNCOM can ensure equitable billings without risking its ability to sustain a service over the longer term. The SUNCOM’S Wireless Data Service is a stable service with low overhead and air card customers have received customer credits over the years. A reduction in the cost recovery rates associated with SUNCOM’s telecommunications services results in recurring cost avoidance to the existing customers of the affected service. Such a reduction also represents costs avoided by future customers of the service. The recurring nature of the fiscal impact associated with a cost recovery rate reduction requires that adequate consideration be given to both existing and future market conditions associated with the SUNCOM service. With the maturity and growth of SUNCOM’s Wireless Data Service, we are experiencing an increase in revenues. 5.5.3.7 Potential Savings It is anticipated that over the life of the new MCS contract that cost avoidance will be achieved through leveraging State buying power and continuing to maintain lower costs than available commercially, including volume discounts, and the continued availability to the State of emerging and evolving technology surrounding mobile communications. 5.5.3.8 Transition Costs/Considerations There are minimal transition cost risks considered in Option 2 as this option leaves MCS in its current state. Should the future procurement not result in a contract, or contracts, with one of the current incumbent providers, there may be costs associated with transition for end users with “locked” devices (devices that only work on a specific provider’s network), along with DMS staff and customer time. 5.5.3.9 Total Estimated Cost over 10 Years Overall Cost for Option 2 is expected to be $36.7 million over the 10-year period from execution of the MCS contract in July 2020 through FY 2031-32. 5.5.3.10 Risk Analysis Risk analysis of MCS platform remaining in its current state. In maintaining the current model of multiple contracts for MCS with the possible entrance of new providers and new emerging technology may create significant risks and required efforts on both the enterprise and customer side. Some of the emerging technology may include 5G network and related technology offerings, emerging public safety integration, device transitioning, and future technological innovations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 31 The most significant risks and required efforts are on the customer side of transitioning to a new or different MCS platform. Each agency will be required to assess current capabilities and requirements for transition to a new or different MCS platform. Standards, methods, and practices for transition to a new or different MCS platform have been developed through experience by all large carriers who have accomplished this transition for other enterprise customers besides the State of Florida. Furthermore, some additional training of agency IT staff may be required, but it is anticipated that this can be provided over time. Also, with this option the lack of visibility of detailed reporting information regarding customers, device type, usage of service type, plans and features, and other valuable informational data may not be consistently provided and reported. This reporting data is needed for future analysis of the MCS contract to ensure the most advantageous services and pricing for the State of Florida. 5.5.3.11 Mitigation Plan Mitigation of negative consequences of MCS platform remaining in its current state is provided by the following factors: 1. The industry will be adapting to emerging technologies as the standard platform for mobile telecommunication services. 2. The current MCS business process and platform experience can be leveraged in any new technology and vendor transitions. 4. The onboarding process of a potential new MCS service provider is expected to occur over a fairly short time period. 5. The MCS business process would remain on an existing and operating network with which all users are familiar. Current users are familiar with the day to day operation of MCS. 6. Existing MCS contracts remain in place throughout the transition period. 7. Development and implementation of stringent SLAs to manage service provider’s service performance, including technical, service delivery and financial requirements. 5.5.3.12 Implementation Timeline for Option 2 & 3 The schedule that, at a minimum, must be adhered to in order to achieve the estimated savings is indicated below in the MCS timeline, which has been combined for both Options 2 & 3 as they would be the same timeline projection. See Section 5.5.5 for the draft timeline. 5.5.4 Option 3 – Insource/Outsource (Distribution Channel Only) This option represents the lightest MVNO business model, where DMS would only provide its distribution channel to the mobile network operator (MNO) while the MNO provides the rest of the business, from access network to the definition of the mobile service offer. This is the model that requires the lowest investment and overhead for DMS. However, most of the business services remain with the network provider. Therefore, this option provides very limited control of the business and value proposition of the service. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 32 5.5.4.1 Technology Requirements All technology responsibilities are outsourced to the mobile communications provider in Option 3. This includes all technology requirements as outlined in Option 2 and includes air card services. 5.5.4.2 Billing All billing responsibilities are outsourced to the service provider in Option 3. 5.5.4.3 Customer Service All customer service responsibilities are outsourced to the service provider in Option 3. 5.5.4.4 DMS Role The DMS role in Option 3 is to only provide a distribution channel for the service provider. 5.5.4.5 Direct & Indirect Cost In addition to the Direct and Indirect Costs listed in Section 5.5 above, Option 3 envisions 2 FTE for the management of the MCS contract and services. 5.5.4.6 Overall Cost To comply with the statutory requirement to “develop a system of equitable billings and charges for telecommunications services” stated in subsection 282.703(2), F.S., SUNCOM uses administrative cost recovery rates assessed for each SUNCOM service. Approximately 93.7 percent of SUNCOM’s costs are payments to contracted telecommunications vendors. The remaining 6.3 percent of SUNCOM’s costs are the costs of engineering, designing, procuring, ordering, installing, monitoring, auditing, invoicing, and managing these SUNCOM services. These support service rates are funded through the imposition of the administrative cost recovery rates, which are added to vendor charges for SUNCOM services. Some SUNCOM services bear more of these costs than others based upon the relative share of support service resources committed to sustaining the service, and so have a higher rate. The underlying goal of the cost recovery model is to ensure the solvency of the Communications Working Capital Trust Fund. Since 2012, the rate charged to SUNCOM’s Wireless Data Service customers has been between two and a half to 3 percent. Quarterly, DivTel reviews a report showing the profitability of services based on service utilization and service costs. In order to address any inequity identified upon review of these figures, rate reductions and customer credits are used. A customer credit is a one-time liquidation of excess revenue without any associated rate reduction. Customer credits are issued when a service achieves unanticipated excess revenue over expenses. Through customer credits, SUNCOM can ensure equitable billings without risking its ability to sustain a service over the longer term. The SUNCOM’S Wireless Data Service is a stable service with low overhead and has received customer credits over the years. A reduction in the cost recovery rates associated with SUNCOM’s telecommunications services results in recurring cost avoidance to the existing customers of the affected service. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 33 Such a reduction also represents costs avoided by future customers of the service. The recurring nature of the fiscal impact associated with a cost recovery rate reduction requires that adequate consideration be given to both existing and future market conditions associated with the SUNCOM service. With the maturity and growth of SUNCOM’s Wireless Data Service, we are experiencing an increase in revenues. 5.5.4.7 Potential Savings It is anticipated that over the life of the new MCS contract that cost savings will be achieved through leveraging State buying power realizing lower costs than available commercially, including volume discounts, and the continued availability to the State of emerging and evolving technology surrounding mobile communications. 5.5.4.8 Transition Costs/Considerations There are minimal transition cost risks considered in Option 3 as this option leaves MCS in its current state with the exception of air cards, which become the responsibility of the service provider. Should the future procurement not result in a contract, or contracts, with one of the current incumbent providers, there may be costs associated with transition for end users with “locked” devices (devices that only work on a specific provider’s network), along with DMS staff and customer time. 5.5.4.9 Total Estimated Cost over 10 Years Overall Cost for Option 3 is expected to be $36.7 million over the 10-year period from execution of the MCS contract in July 2020 through FY 2031-32. DMS’s participation in administering air cards is an incidental cost and does not impact the overall cost for Option 3. 5.5.4.10 Risk Analysis This paragraph presents a risk analysis of DMS providing only a distribution channel for MCS services and having the vendor manage the entire MNO value chain. The risk differential between Option 2 and 3 are minor. The risks in Option 3 would encompass the risks outlined for Option 2 in Section 5.5.3.10, with the addition of migration of the closed user group (private network access to MyFloridaNet). Also, with this option the lack of visibility of detailed reporting information is a risk. Data regarding customers, device type, usage of service type, plans and features, and other valuable informational data may not be consistently provided and reported. This reporting data is needed for future analysis of the MCS contract to ensure the most advantageous services and pricing for the State of Florida. 5.5.4.11 Mitigation Plan Mitigation of negative consequences of DMS providing only a distribution channel for MCS services and having the service provider manage the entire MNO would encompass the following: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 34 1. Development and implementation of stringent SLAs to manage service provider’s service performance, including technical, service delivery and financial requirements. 2. Work with the service provider and required resources to implement, troubleshoot, manage, and monitor the transition of the closed user group air card services. This would include training and other oversight needed for successful migration. 3. Work with customers and required resources to manage the MCS transition, including training and other oversight. 4. The industry will be adapting to emerging technologies as the standard platform for MCS. 5. The current MCS business process and platform experience can be leveraged in any new technology and service provider transitions. 6. The onboarding process of a potential new MCS service provider is expected to occur over a fairly short time period. 7. The MCS business process would remain on an existing and operating network with which all customers are familiar. Current users are familiar with the day to day operation of MCS. 8. Existing MCS contracts remain in place throughout the transition period as an alternative. 5.5.5 Implementation Timeline for Option 2 & 3 The schedule that, at a minimum, must be adhered to in order to achieve the estimated savings as indicated below in the MCS timeline, which has been combined for both Options 2 & 3 as they would be the same timeline projection. The image below is a placeholder until final timeline is developed with Executive Leadership. Changes to this timeline are expected to have minimal impact on the estimated savings resulting from the execution of Contracts. Mobile Communication Services Draft Timeline 1/2019 1/2022 4/2019 7/2019 10/2019 1/2020 4/2020 7/2020 10/2020 1/2021 4/2021 7/2021 10/2021 January 2019 Business CaseCompletion January 2019 – December 2019 Solicitation Development January 2020-June 2020Post Solicitation on Vendor Bid System August 2020 – January 2021Migration January 2022 Expiration of Current MCS Contract November 2020Ongoing MCS-2Contract Operationsand Management • January 2019 Business case completion • January 2019 – December 2019* Solicitation development • January 2020* - June 2020* Post solicitation on Vendor Bid System • July 2020* Sign contract • August 2020* - January 2021* Migration • November 2020 MCS-2 operations and management begins • January 2022 Expiration of current MCS contract • July 2025 Completion of the initial five-year term • July 2030 Expiration of the MCS-2 contract, if renewed in full DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 35 *These dates are subject to change following internal review processes. 6 Recommended Option & Detailed Discussion The recommended option for this portion of the business case is in accordance with Subsection 287.0571(4), F.S., which outlines the requirements for contracting with private sector vendors as they can effectively and efficiently provide services and reduce the cost of government. This statute requires analysis of feasibility, cost-effectiveness, and efficiency before proceeding with outsourcing of services. A detailed analysis for this decision provides the following key findings: 1. An analysis of the mobile communications market concludes that the MCS platform being provided today is following the correct technological path in terms of capability and service delivery; 2. The MCS reporting and analysis information regarding device type, usage of service, and other data needs to be more detailed and provided to DMS on a monthly basis; 3. An MCS platform enables a connected enterprise characterized by access to people and information virtually anytime and anywhere for faster communication and greater collaboration using a variety of devices or mediums; 4. The mobile communications industry is ever evolving and with multiple providers instead of a single service provider approach, DMS is able to provide the customer with new technology at competitive pricing; 5. As the mobile communications market continues to evolve, review of SLA requirements will need to be a priority for DMS contract management to ensure MCS customers receive the best possible service solution; 6. Improved customer awareness of the capabilities of the service offering portfolio will extend the adoption of MCS to a broader customer base; 7. Innovative technology offerings to DMS customers will provide the opportunity for growth of the MCS platform; 8. The assumption of growth of MCS services will directly result in an increase for data consumption by all customer segments; 9. The telecommunication advancements in Public Safety are continuously evolving and creating new service offerings specific to Law Enforcement, EMS, and other First Responder networks. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 36 6.1 Summary of the Three Options Considered in This Business Case In summary the three options considered for the next generation for Florida’s mobile communications services platform are outlined below. The current services are provided by DMS, Verizon, AT&T, and Sprint. The three options are: 1. Option 1 - Insourcing of Mobile Communications Services and support functions. For reasons described in Section 5.1.1 and 5.1.2, this option is not considered further in this business case. 2. Option 2 - Combination of Insourcing and Outsourcing (Current MCS Model) whereby DMS outsources all of the mobile telecommunication services except for the management, support, and billing of air card services. 3. Option 3 - Combination of Insourcing and Outsourcing whereby DMS outsources all of the mobile telecommunication services and acts only as a distribution channel for the service provider. Each of these three options has been evaluated about the following attributes as supported by Section 5.6: • Risks, disadvantages, pros and cons; • Assumptions and constraints; and • The schedule of key events. 6.2 Option 1 – Insource The Department of Management Services would request the establishment and funding for state FTE positions and physical assets to support mobile communication operations as appropriate. Upon approval, DMS would establish an internal mobile communications services organization composed of these full-time state employees based upon the choice of services to insource and outsource. These positions would be incorporated into the department’s Legislative Budget Request (LBR) for funding each fiscal year. The level and appropriateness of outsourcing will be determined by what services are deemed attainable through state resources. 6.3 Option 2 – Combination Insourcing and Outsourcing (Current MCS Model) For this option, DMS would release an ITN to qualified vendors and negotiate a new contract for the identified MCS service features based upon existing mobile communications service portfolio, which includes Public Safety specific services, with consideration for emerging technology/capabilities. This option is predicated on DMS maintaining support and management of all air card services. This option is the current MCS platform. Option 2 – Combination Insource and Outsource, provides the low risk to the state while allowing competitive market DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 37 forces to keep the total cost of service delivery low. This option leverages DMS’ existing staffing and service capabilities. 6.4 Option 3 – Combination Insourcing and Outsourcing (Distribution Channel Only) For this option, DMS would release an ITN to qualified vendors and negotiate a new contract for the identified MCS service features based upon existing MCS portfolio, which includes Public Safety specific services, with consideration for emerging technology/capabilities. This option outsources all mobile communication services and operations to the service provide while DMS acts only as a distribution channel. Support for air card services would be maintained by DMS until adequate time has been provided for a migration of services to the provider. This option leverages DMS’ existing staffing and service capabilities. 6.5 Recommendation 7 Business Case Recommendations Summary The following section is provided as an overall summary of recommendations collected from throughout the business case. They represent key points that should be considered as DMS moves forward with its chosen path for MCS. Recommendations include: 1. DMS issue a combination insourced and outsourced competitive procurement as an Invitation to Negotiate (ITN) to maintain its currently structured mobile communications services portfolio as outlined by Option 2. 2. The MCS solution should continue to allow for evolution of service and equipment technology, enabling the contract to evolve with new technology. 3. Internal support for closed user group should work with all providers to establish a private network access to MyFloridaNet. 4. Timely review of services and offerings which allows DMS to provide the most advanced mobile communication services. Market technology such as signal boosters and wearable technology are driving the need for data consumption and consumer demands. It is recommended that DMS issue a combination insourced and outsourced competitive procurement as an Invitation to Negotiate (ITN) as outlined by Option 2. This procurement should identify and incorporate the evolution of new mobile communication technologies and service offerings. With the evolution of a Public Safety mobile communication network, consideration should be given to a multiple ITN approach. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 38 5. Prioritize the review of current SLA requirements to ensure MCS customers are receiving the best possible service in a continuously evolving market. 6. DMS develop and implement SLAs that require consistent and timely reporting of device type, usage of service type, plans and features, and other valuable informational data is necessary. This reporting data is needed for service evaluation and monitoring, and future analysis of the Mobile Communication Services contract to ensure the most advantageous services and pricing for the State of Florida. 7. DMS maintain the necessary resources and support staff needed to manage the MCS air card users, closed user group, and its potential growth of new users. Service delivery for this offering must be managed end-to-end within the delivery configuration to ensure proper network administration is maintained. Further, all back-office functions (customer service requests and invoicing) must be properly maintained by DMS resources. 8. Create a report template to be distributed and used monthly by all contracted service providers to ensure consistency and ease of review. 9. DMS maintain the necessary resources and support staff needed for contract management and SLA monitoring to ensure proper service quality for the State of Florida. 10. Tiered or bulk pricing offerings should be explored. 11. The MCS procurement should have the goals of improved SLAs, improved reporting, and continued low pricing. 8 State Business Process & Policies Section 287.0571 (4)(i), F.S. A description of differences among current state agency policies and processes and, as appropriate, a discussion of options for or a plan to standardize, consolidate, or revise current policies and processes, if any, to reduce the customization of any proposed solution that would otherwise be required. In the context of the SUNCOM service portfolio, there are no impacts to existing state agency processes or policies that are not currently being managed effectively by DMS. The intended service delivery maintains a current steady state of services to all SUNCOM customers and as such the new MCS procurement does not present any additional burden on the state. 9 Performance Metrics Review Section 287.0571 (4) (j), F.S. A description of the specific performance standards that must, at a minimum, be met to ensure adequate performance. The current MCS contracts contain Service Level Agreements (SLAs). After review of these SLAs, the performance standards and measurements that should be met to ensure adequate performance includes: DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 39 Escalations – any future contract(s) should continue to require escalation procedures to maintain a high level of customer service to Customers. Migration – any future contract(s) should continue to require migrations be completed within 120 days of Contract execution to maintain a high level of customer service to Customers, and a robust standard of project management. Maintenance – any future contract(s) should continue to require notification for planned and unplanned maintenance that could affect service delivery to maintain a high level of customer service to Customers. Appliance Failover – any future contract(s) should continue to require rapid failover to the secondary IPsec Virtual Private Network (VPN) appliance to maintain connectivity to MFN. In addition to current SLAs, the following recommended performance standards will ensure adequate performance: Contractor Staffing – any future contract(s) should ensure that key staffing positions are filled with personnel with the appropriate experience and qualifications with remedies for identified deficiencies. Contractor meetings – any future contract(s) should ensure that the Department is able to adequately monitor the contracts. Ongoing operational and topic specific meetings are an appropriate tool to assist with such monitoring. Project Management – any future contract(s) should ensure that the Department is able to adequately monitor the transition from current to future contracts. The transition should be conducted in an optimal way to achieve the standards of transition. Billing and Reporting – any future contract(s) should ensure that the Department is able to receive invoices, credits, and reporting on cost recovery and direct billed accounts in a timely manner with all required information. Additionally, future contract(s) should require Public Safety specific reporting on Customer utilization. Public Safety – any future contract(s) that offer public safety specific options should require a high standard of coverage across the State, compliance with industry standards for Public Safety LTE communication, and offer deployable technologies for emergency situations. Additionally, the future contract(s) should ensure Public Safety Customers have local control to enact priority and preemption of their service, a local control portal, and Pubic Safety specific customer support. 10 Projected Timeframe Section 287.0571 (4)(k), F.S. The projected timeframe for key events from the beginning of the procurement process through the expiration of a contract. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 40 The MCS procurement to contract expiration timeline is suggested to be established for five years, with a renewal/evaluation interval at year five, at which time new negotiations for service features and reduced pricing should take place. This contract should be put in place prior to the expiration of existing MCS contacts to allow for any migration of services needs to be met with a new portfolio of services. See 5.5.5 for the presentation of the projected timeline and key events. 11 Public Records Compliance Section 287.0571 (4) (l), F.S. A plan to ensure compliance with the public records law. The procurement and a subsequent awarded contract should state that any and all records produced are subject to Ch. 119, Florida Statutes. The service provider shall allow DMS access to all documents, papers, letters, or other material subject to Ch. 119, Florida Statutes for which public record requests are made or received by the department. 12 Contingency Plan Section 287.0571 (4) (m), F.S. A specific and feasible contingency plan addressing contractor nonperformance and a description of the tasks involved in and costs required for its implementation. Using multiple providers as a strategy to achieve maximum coverage also minimizes the need for contingency planning related to contractor nonperformance. Having multiple contracts facilitates end-users discontinuing services from a nonperforming provider. DMS anticipates continuing its contract strategy where there are no term commitments for devices, therefore any costs related to Contractor nonperformance would be limited to the cost of moving any locked phones for one provider to another. Future contracts should maintain provisions to address the termination for cause in the event of non- performance by the Contractor and remedies for non-performance consistent with those available in rule 60A- 1.006, F.A.C. DMS should include SLAs in the contract in the event the service provider does not meet established performance expectations. The SLAs should provide incentive for a contractor to cure problems with performance before an event of default occurs. Suggested Remedies for DMS for Default and Obligations upon Termination: • Terminate the contract by providing the service provider with appropriate written notice of the effective date of termination; • Seek equitable relief and/or institute legal proceedings against the service provider to collect payment of any money owed including, but not limited to, re- procurement costs, system replacement costs, and liquidated damages; and initiate proceedings to have service provider placed on the Suspended Vendor DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 41 list; • Once placed on the Suspended Vendor list, state agencies will be advised not to do business with the service provider without written approval from State Purchasing until the state receives reimbursement for all re-procurement costs. Recommended Termination Assistance Services: • Service provider must cooperate fully with DMS and any new service provider; • All processes and procedures performed by the service provider must be explained and appropriate documentation provided for each service layer under contract; • Answer questions related to the migration and transition of services; and • Termination assistance services rendered prior to the termination date of the contract will be at no additional cost to DMS. Services rendered after termination of the contract will be at a reasonable rate. 13 Transition Plan Section 287.0571 (4) (n), F.S. A state agency’s transition plan for addressing changes in the number of agency personnel, affected business processes, employee transition issues, and communication with affected stakeholders, such as agency clients and the public. The transition plan must contain a reemployment and retraining assistance plan for employees who are not retained by the state agency or employed by the contractor. Subsection 287.0571(4)(n), F.S., requires a business case to address issues that may arise when work currently being done by state employees is transferred to a contractor. There is no expectation of a need to reemploy or retrain agency personnel. The DMS staff that perform services related to MCS are expected to not have changes to their roles under Option 2. Therefore, utilizing Option 2 does not require reemployment or retraining assistance and no transition plans for employees are necessary. 14 American With Disabilities Act Of 1990, As Amended Section 287.0571 (4) (o)F. S. A plan for ensuring access by persons with disabilities in compliance with applicable state and federal law. The Americans with Disabilities Act (ADA) prohibits discrimination on the basis of disability in employment, state and local government, public accommodations, commercial facilities, transportation, and telecommunications. To ensure that the service provider is compliant with state and Federal ADA laws, the procurement should request that the service provider outline a plan to identify and address any ADA concerns. Future contracts should include the requirement to comply with the provisions in Part II of Chapter 282, Florida Statutes, specifically relating to accessibility of information and technology for those with disabilities. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 SUNCOM Mobile Communication Services Business Case Page | 42 15 Contract Provisions This business case does not address specifics of the contract provisions as set forth in section 287.0571(5), F.S., as they will be fully defined in the ITN. The ITN will take into consideration all other sections of the business case to aid in the development of the contract language as appropriate. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Page 1 of 2 Attachment E: Definitions and Acronyms 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary ITN No.: DMS-19/20-006 Attachment E – Definitions and Acronyms All personal pronouns used in the Contract, whether used in the masculine, feminine, or gender- neutral, shall include all other genders; the singular shall include the plural; and the plural shall include the singular. The following definitions and acronyms apply to the Contract in addition to the definitions in Chapter 287, Florida Statutes (F.S.), and Rule Chapter 60FF-1, Florida Administrative Code (F.A.C.). In the event of a conflict, the definitions provided in this document will prevail. Access When capitalized, this means review, inspect, transmit, approach, instruct, communicate with, store data in, retrieve data from, or otherwise make use of any State Data, regardless of type, form, or nature of storage; Access to a computer system or network includes local and remote access. Business Days Monday, Tuesday, Wednesday, Thursday, and Friday, excluding weekends and State paid holidays as set forth in section 110.117, F.S. Contractor The Responsive and Responsible Respondent(s), awarded a Contract, if any, pursuant to this ITN. This definition supersedes the definition in section 287.012(7), F.S. CPNI Customer Proprietary Network Information. The definition of CPNI is the Title 47 U.S. Code § 222(h) (2019) definition. CRR Cost Recovery Rate. The Department’s monthly cost recovery charge applied to Customer invoices. CSAB Communications Service Authorization and Billing system. https://portal.suncom.myflorida.com/start/#/login Customers The entities that are provided services under this Contract, including State agencies, which are required to use the SUNCOM Network, and other entities authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. End-user The individual that utilizes the device that consumes the resources defined by the monthly plan. The End-user’s employer is the Customer. EUPL End User Price List HA/HR Highly-available and Highly-reliable. Systems, services, and implementations designed to eliminate planned downtime and prevent unplanned downtime; methods utilize specific hardware, software, and processes; typically implemented in mission critical services. IP Internet Protocol IPsec An Internet Engineering Task Force standard. Text from RFC 4301 - IPsec creates a boundary, between unprotected and protected interfaces, for a host or a network. Traffic traversing the boundary is subject to the access controls specified by the user or administrator responsible for the IPsec configuration. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Attachment E – Definitions and Acronyms ITN No.: DMS-19/20-006 Page 2 of 2 Attachment E: Definitions and Acronyms IPsec Tunnel Tunnels are a design technique utilized by telecommunications service providers to manage traffic. IPsec tunnels are used to create closed user groups to enforce segregation of traffic. IPsec tunnels are a specific type of tunnel which provides security services for IP packets through encryption, authentication, and protection against replay. MFN MyFloridaNet OEU Other Eligible Users. The entities provided services under this Contract that are not State agencies and are not required to use the SUNCOM Network but are otherwise authorized to use the SUNCOM Network in accordance with Chapter 282, F.S. These include, but are not limited to, political subdivisions of the State, including counties, municipalities, school districts, and water management districts. Also included are, private nonprofit elementary and secondary schools conditioned upon certain requirements, universities, libraries of community colleges, and nonprofit corporations. Person When capitalized in Sections 9 and 13 of Attachment B, Draft Contract, this means the Contractor’s employees, subcontractor personnel, independent contractors, leased employees, volunteers, licensees, or other person operating under the Contractor’s direction with Access to State Data or who enters either the premises or facilities where State Data is stored or accessible. Reply A formal response to this ITN. Respondent An entity that submits a Reply to this ITN. SLA Service Level Agreement SLA Clock Service Level Agreement Clock. The SLA clock refers to how a deliverable will be measured in terms of time for completion as stated in the particular SLA. SNMP Simple Network Management Protocol State The State of Florida State Data All documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received by the Contractor in its performance under this Contract. Subcontractor A third party performing work under the Contract at the direction of the Contractor, including affiliates, partners, teammates, and all other third-party vendors. VPN Concentrator Virtual Private Network Concentrator. A device, or collection of devices, built to manage secure connections within or between infrastructures. VRF Virtual Routing and Forwarding WDS Wireless Data Service WVS Wireless Voice Service DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-20/21-006 Addendum No. 1 Page 1 of 3 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary Addendum No. 1 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-20/21-006 Date: November 9, 2020 To: Prospective Respondents to ITN No.: DMS-20/21-006 From: Caitlen Boles, Procurement Officer Subject: Timeline Update ____________________________________________________________________________ 1. ITN No: DMS-20/21-006, subsection 1.8, Timeline of Events, the table is hereby amended as follows: TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 9, 2020 November 16, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 23, 2020 November 30, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 3:00 PM November 23, 2020 November 30, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 1 Page 2 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 Anticipated Evaluations Phase. December 1, 2020 December 4, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 12, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/432429477 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Access Code: 432-429-477 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 432 429 477 Or dial directly: 432429477@67.217.95.2 or 67.217.95.2##432429477 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/432429477 10:00 AM April 19, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 1 Page 3 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date Anticipated date to post Notice of Intent to Award on the VBS. April 26, 2021 Anticipated Contract Execution. May 2021 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 1 of 26 Addendum No. 2 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-19/20-006 Date: November 16, 2020 To: Prospective Respondents to ITN No: DMS-19/20-006 From: Caitlen Boles, Procurement Officer Subject: Respondent Questions and Department Answers ____________________________________________________________________________ ITN No: DMS-19/20-006, is hereby amended as follows (deletions are shown by strikethrough and additions are underlined): 1. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.3.1, the third sentence, is hereby amended as follows: For closed user groups, the Contractor must configure both 1) public IP addresses owned by the State and Other Eligible Users and 2) private IP addresses furnished by the State DMS and Other Eligible Users. 2. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.9, paragraph 2, is hereby amended as follows: The Contractor is responsible for on-going testing of the WDS’s transport system (the interconnection between MCS and MFN) to ensure proper performance. The Contractor is responsible for testing each component, including wireless modems (before and after installation, if requested by the Customer), interconnection, interconnection failover, and closed user group configurations. The Contractor must demonstrate successful interconnection failover for each tunnel between the primary and secondary VPN concentrators as part of the Services Infrastructure Checklist signoff and as required by DMS. 3. ITN No: DMS-19/20-006, Attachment A: Statement of Work, section 3.12, paragraph 4, is hereby amended as follows: The Contractor must implement internal and external security procedures to guard its networks and applications against unauthorized access. The Contractor will provide DMS a generalized description copy of the Contractor’s associated security procedures upon request. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 2 of 26 4. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.14.3, paragraph 3, is hereby amended as follows: The Contractor is required to participate in ESF-2 activities and respond to the needs of the State. The Contractor shall deliver the specified quantity (up to 100 of each type requested) of activated wireless (WVS and WDS) devices within twenty-four (24) hours of receiving the ESF-2 request. The devices will be delivered at Contract costs, with the only additional cost being reasonable expedited shipping. The Contractor shall use commercially reasonable efforts to deliver devices to any accessible (officially ordered safe to enter) location within the Contractor’s service area as directed by ESF-2. 5. ITN No: DMS-19/20-006, Attachment A: Statement of Work, section 3.17.1.e, is hereby amended as follows: e. Maintenance Notifications, SLA B7, B8, B9 (Subsections 3.19.4) 6. ITN No: DMS-19/20-006, Attachment A: Statement of Work, section 3.19.4, is hereby deleted in its entirety and replaced as follows: 4. Notifications. Electronic notifications are required during instances of significant service impact, including performance degradation, over a generalized area. Attachment C, SLA-B7. Electronic notifications are required in advance of maintenance activities when the activity may cause a significant service impact, including performance degradation, over a generalized area. Notifications must include an impact statement, date, time, and estimated duration of the service impact. Attachment C, SLA-B8 and SLA-B9. 7. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.23.1, is hereby amended as follows: 1. Provide all reporting activities listed in SOW subsection 3.26.5, Project Management – Implementation Plan and Customer Specific Migration Plans 3.27.5(1)(b) and SOW subsection 3.27.5(1)(c). 8. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 3.26.3, is hereby amended as follows: The Contractor shall create the following two (2) guides. These guides are deliverables subject to final acceptance by DMS. The Contractor shall update the guides when necessary as determined by either DMS or the Contractor. Attachment C, SLA-D11. 1. WDS and WVS Operations Guides. The Contractor shall create and maintain one (1) WDS and WVS Operations Guides describing the operational relationship between the Contractor and DMS. The guides must establish procedures to be followed by the Contractor while delivering services. This includes engineering, operational, and business processes for service delivery. At a minimum, the guides must include ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 3 of 26 2. WDS and WVS User Guides. The Contractor shall provide one (1) WDS and WVS User Guides that provide a set of instructions for the End-user. The User Guides must also contain device specifications, such as a recommendation of number of simultaneous users that each device can support. 9. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 4.5, is hereby amended as follows: DMS Demonstration Devices. Upon DMS request, in addition to any other test devices required by this SOW, the Contractor shall provide up to ten (10) wireless demonstration public safety devices equipment (including airtime) for use by the Department for the purposes of testing and evaluation at no additional cost. The demonstration equipment shall be made available for a minimum period of thirty (30) sixty (60) Business Days. Any demonstration equipment, forms, and processes shall be provided, managed, and maintained by the Contractor. Customer Demonstration Devices. The number of demonstration public safety devices the Contractor elects to provide to Customers is at the discretion of the Contractor. The Contractor will coordinate directly with any other Customer State agencies regarding public safety service demonstration equipment, notifying the Department in advance of these activities. 10. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 5.8, Work Orders, is hereby amended to delete the following: Attachment C, SLA-G1. 11. ITN No: DMS-19/20-006, Attachment A: Statement of Work, subsection 5.10, Invoicing Requirements, is hereby amended as follows: The Contractor will invoice DMS for all fulfilled orders based on a calendar month with invoices and electronic details submitted to DMS. Attachment C, SLA-F1. Invoices to DMS will consist of: 1) invoices for payment on an unchangeable format (e.g., paper) that reflect the total wholesale charges for the month (referred to herein as a, “handbill”), and 2) electronic detail files that substantiate all billable services. The total of substantiated detail charges must match the payment requests on each of the handbills. All credits due must be reflected on the invoice related to the first available billing cycle after the credit has been determined. Attachment C, SLA-F2. Both the handbill and electronic files for the CSAB portion must be received no later than the 10th calendar day of each month. 12. ITN No: DMS-19/20-006, Attachment A: Statement of Work, Section 5.12, Audit of Contractor Invoices, is hereby amended with the following text added: DMS will audit invoices to validate all charges against the current inventory of provided services and the prices associated with the CSAB Service Catalog. If the electronic substantiating detail provided by the Contractor contains some errors but: a) is complete (i.e., contains all of the required data elements); b) substantially corresponds with the CSAB inventory and CSAB Service Catalog; and c) matches the handbill, then DMS will send an audit exception report (B2B-7) to the Contractor detailing any disputed charges. At this time, this is a manual process. At any time during the Contract term, this may become an DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 4 of 26 electronic process, at DMS’ sole discretion. DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within two (2) one (1) billing cycles from receipt of dispute. If Contractor has not resolved audit exceptions within two (2) one (1) billing cycles, the charges will be adjusted as determined by DMS. 13. ITN No: DMS-19/20-006, Attachment A: Statement of Work, Section 6.6, Customers Liability is hereby amended with the following text added: No response required. By submitting a Reply, Respondent has read, understands, and will comply with the statements contained in this section. REMAINDER OF PAGE INTENTIONALLY LEFT BLANK DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 5 of 26 14. ITN No: DMS-19/20-006, Attachment C: Service Level Agreements, SLA-B7, SLA-G2, and SLA-G3 are hereby amended as follows: Service Category SLA Number Deliverable Title Performance Metric Financial Consequence All calendar days, unless otherwise stated Additional SLA Clock Information Services and Devices for Mobile Communication Services SLA-B7 Notification, Significant Service Impact Planned Maintenance Notification of significant service impact received one (1) hour after beginning of impact, in accordance with SOW subsection 3.19.4 and section 4. received two (2) Business Days prior to any planned maintenance, in accordance with SOW subsection 3.20.4 and section 4 $2,500 per failure to notify The SLA is measured by the Contractor’s logs and emails. The SLA applies automatically one (1) hour after the determination of significant service impact. two (2) Business Days prior to any planned maintenance for which notice is not provided. Direct Ordering and Billing SLA-G2 Direct-Billed Accounts Monthly Report A Direct-Billed Accounts Monthly Report will be provided no later than the 30th 15th of the month on all direct- billed accounts, in accordance with SOW subsection 6.4 $1,000 per day Direct Ordering and Billing SLA-G3 Direct-Billed Accounts Quarterly Report A Direct-Billed Accounts Quarterly Report will be provided no later than the 30th 15th of the month on all direct- billed accounts, in accordance with SOW subsection 6.5 $1,000 per day Enclosure: Questions and Answers DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 6 of 26 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 7 of 26 Invitation to Negotiate Mobile Communication Services ITN No. DMS-19/20-006 Questions and Answers The Department’s answers to timely submitted questions are below. Question Number Section Page Number Question Answer 1 ITN, 3.6.1 12 We are in the telecommunications business and have the ability to provide cellular voice, data and sms services as required by this ITN. Section 3.6.1 requires minimum compliance with “Consolidated Communications Marketplace Report – 2018, paragraph 6, page 4, and paragraph 44, page 37, is presumed to meet this coverage requirement.” This renders this ITN open to only AT&T, T- Mobile and Verizon. Am I reading this correctly? No. Please see the entirety of ITN Section 3.6.1, including: “A Respondent not listed in the above-mentioned FCC report as a nationwide service provider must submit documentation showing that it has been independently verified by a government entity as meeting these coverage requirements.” 2 N/A N/A Would it be possible to supply the SOW and required forms in Microsoft Word format for recently released ITN # DMS-19/20-006? Vendors may contact the Procurement Officer in writing via email to request Attachment A, Statement of Work (SOW), in Microsoft Word format. Only the SOW will be provided in Microsoft Word format. 3 N/A N/A Would the State please provide a word version of each ITN document? Please see Answer No. 2. 4 ITN, 1.3 4 When will the new agreement commence – May 2021 or after expiration of existing agreement? The anticipated contract execution date is May 2021 to allow time for migration to new Contract(s), if awarded. 5 ITN, 1.3 4 Will the agreements run concurrently? Yes. The Department expects any Contracts entered into as a result of this ITN to be concurrent. 6 ITN, 1.8 5 Will the State please consider extending the final deadline one month due to the complexity of the RFP? No. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 8 of 26 Question Number Section Page Number Question Answer 7 ITN, 1.8 6 Will the State provide answers to Respondents questions as available (before 11/9)? Respondents would like answers ASAP to confirm about ability to support requirements. These answers to Respondent’s timely submitted questions are being posted in accordance with Section 1.8, Timeline of Events, of the ITN. 8 Attachment A – Statement of Work N/A For requirements that do not allow comment, how should Respondents provide clarifications regarding our ability to support the request? See ITN section 4.4, Negotiations. However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 9 Attachment A – Statement of Work: 4.4 & 4.8 54-55 Requirement 4.4 only references 3GPP and does not synch with 4.8 NPSTC standards. Does the State require Respondents to certify NPSTC compliance prior to (or during) the proposal stage? Subsection 4.4 requires public safety service plans and devices to adhere to the 3GPP standard. Subsection 4.8 requires the Contractor to demonstrate that a PTT device or service adheres to the NPSTC standard before it can be advertised or marketed as ‘mission critical.’ Respondents are not required to certify NPSTC compliance in their Replies. 10 Attachment A – Statement of Work & Attachment C – Service Level Agreements SLA-F2 Please confirm which requirement SLA-F2 applies. SLA-F2 applies to SOW subsection 5.10. Please see Section 11 of Addendum No. 2. 11 Attachment A – Statement of Work & Attachment C – Service Level Agreements SLA-G1 Please confirm SLA-G1 applies to 6.2 (not 5.8). Confirmed, SLA-G1 applies to SOW subsection 6.2. Please see Section 10 of Addendum No. 2. 12 Attachment A – Statement of Work: 5.8 60 Does 5.8 Work Orders have an associated SLA? If yes, please confirm SLA#. No. 13 ITN, 3.6.1 12 The State of Florida’s minimum qualification requirement for 3.6.1, for being a facilities-based mobile wireless service provider with a network that covers at least 90% of the nation’s non-rural population, significantly limits competition. Many potential bidders, who have proven their ability to Section 3.6.1 will remain the same. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 9 of 26 Question Number Section Page Number Question Answer add value to large enterprise and Government customers, do not have the proper FCC certifications. We are a facilities based network provider with POPs all over the country and we have relationships with all major wireless providers which gives us carrier-agnostic wireless coverage of well over 90% of the nation's non-rural population. We believe there are additional companies that can add significant value that may not have proof of the volume of coverage. Can the State of Florida revise this requirements to be less restrictive to encourage more competition? 14 N/A N/A Would D.M.S. accept responses from a Mobile Virtual Network Operator (MVNOs) if it creates more competition amongst all of the respondents and ultimately better competitively priced services for SUNCOM customers? Mobile Virtual Network Operators (MVNOs) are not precluded from submitting a Reply. The Department interprets facilities-based mobile wireless service providers for the purpose of this procurement to include vendors that provide the services using their own network facilities and spectrum for which it holds a license, manages, or for which it has obtained the right to use via a spectrum leasing arrangement. 15 Attachment A – Statement of Work: 1.1.5 & 4.2 Under sections 1.1.5 and 4.2 which center around public safety. Would D.M.S. disqualify vendors who don’t have access to Firstnet and other Wireless Priority Access on smartphones or is this an optional subsection that would only apply to Suncom customers in the area of Public Safety? No. Section 4.2 is optional. Providing public safety specific devices, as referenced in section 1.1.5, is optional. 16 3.18 35 What is the maximum SLA penalty that can be applied in any given month? Maximum CAP? There is no cap on the amount of SLAs that may be applied in a given month. 17 3.18.5 36 What will serve as validation for the contractor that this report was received on time by DMS? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 10 of 26 Question Number Section Page Number Question Answer Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. 18 3.19.1 37 What will serve as validation for the contractor that this report was received on time by DMS? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. 19 3.19.4 37 What will serve as validation for the contractor that this message was received on time by DMS? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. 20 3.19.4 37 How will discrepancies between Contractors time stamping and DMS time stamping be resolved? The Contract does not specify how receipt of this report will be acknowledged. However, as stated in Section 4.4.1, Negotiations Process – General Overview, “[t]he Department reserves the right to negotiate different terms, additional terms, and related price adjustments if the Department determines that such changes would provide the best value to the State. Additional operational requirements may be defined and clarifications required. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 11 of 26 Question Number Section Page Number Question Answer 21 2 4 In ATTACHMENT B - DRAFT CONTRACT, the “Contract and Documents Hierarchy”is not consistent with the actual ITN Attachments A through E. For example, Section 2 (1-7) identifies Attachment A as “Definitions and Acronyms” whereas, it is Attachment E in the ITN Attachments. It also refers to Attachment C as “Contractor’s Pricing” with three Exhibits whereas Attachment C is “Service Level Agreements” in the ITN documents. Please provide further clarification. Section 2, Contract Documents and Hierarchy, of the Draft Contract specifies the order of precedence for the resulting Contract(s), if any. The documents are not intended to match the ITN attachments and are updated prior to Contract execution to follow the typical naming convention (e.g., A, B, C, etc.). 22 6.6 65 The document indicates that there are 66 total pages but there are only 65 pages provided in Attachment A. Is there a missing page? This is a clerical error and Attachment A: Statement of Work should read 65 pages. 23 6.6 65 There are no instructions at the end of Section 6 “Direct Ordering and Billing”. Did The State intend to include specific instructions or a “Read, understands, and will comply” statement at the end of the section? Please see Section 13 of Addendum No. 2. 24 1.8 6 In ITN Document, under the "Timeline of Events", the respondent requests a two month extension to January 29, 2021 based on holiday staffing issues. No. 25 4.5 54 What is the limit on the number of device demos required? Currently, the Vendor is contracted for up to 10 demo devices. Please see Section 9 of Addendum No. 2. 26 4.8 55 Does the statement; “Mission critical push-to-talk (PTT) devices and services shall not be advertised or marketed to State public safety entities as “mission critical”, as defined by the National Public Safety Telecommunications Council (NPSTC), until demonstrated to the Department that the contractor’s PTT is in compliance with NPSTC’s requirements, and approved in writing by, the Department.” include the statements 3GPP MCPTT compliant? 3GPP MCPTT compliance is not required for NPSTC compliance, but the Department reserves the right to discuss additional compliance requirements during negotiations in accordance with ITN section 4.4, Negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 12 of 26 Question Number Section Page Number Question Answer 27 4.8 55 Does the reference to "the Department" refer to NPSTC or State of Florida DMS? State of Florida, DMS 28 4.8 55 Please confirm that is the correct use for compliance testing. https://www.npstc.org/documents/Functional%20Description%20MCV%20v5.doc - Included In Question Attachment 1 - Question Attachment 1 - Mission Critical Voice Communications Confirmed. 29 ITN, 1.8 5 Will the State please consider extending the deadline for questions two weeks due to the complexity of the RFP? No. 30 ITN, 1.8 5 Will Respondents be able to ask follow-up questions on the complete Respondent answers scheduled to be release on 11/9? No. Respondents invited to participate in negotiations will be permitted to ask additional questions during the negotiations phase. 31 Attachment A – Statement of Work, 2 13-16 Will the State agree to add “or equivalent experience” to each Key Staff Position descriptions as follows: The (POSITION) shall possess the following minimum qualifications, or equivalent experience: 2.2 Key Staff Position - Account Manager 2.3 Key Staff Position - Project Manager 2.4 Key Staff Position - Business Operations Manager 2.5 Key Staff Position - Engineering and Design Manager 2.6 Key Staff Position - Operations and Security Manager See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 13 of 26 Question Number Section Page Number Question Answer 32 Attachment A – Statement of Work, 2 13 Will the State agree to modify the language “The (POSITION) or designated backup(s) must be available twenty-four (24) hours a day, 365 days of the year” to state the following: “24x7x365 support will be available through a Care team.” Key staff may not be available 24/7/365 but Contract will provide this level of support through its Care team. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 33 Attachment A – Statement of Work, 2.3 14 Will the State agree to remove minimum qualification #5 from Section 2.3 Key Staff Position - Project Manager? While the Respondent will agree to meet all other qualifications for this Key Staff Position, it is respectf ully requested that the certification requirement be removed to allow more flexibility in staffing. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 34 Attachment A – Statement of Work, 3.3 18 Please confirm the CSAB portal services are only available to State agencies on one centralized DMS account? The CSAB portal and its functionality is available to all Customers; both State agencies and OEUs. 35 Attachment A – Statement of Work, 3.3 18 Will the State agree to modify this sentence in Section 3.3 to delete the phrase “owned by the State and Other Eligible Users” and replace the language with “public IP address owned by Contractor”? The revised language would read as follows: “The Contractor must configure both 1) public IP addresses owned by Contractor the State and Other Eligible Users and 2) private IP addresses furnished by DMS and Other Eligible Users. Please see Section 1 of Addendum No. 2. 36 Attachment A – Statement of Work, 3.4 19 Please confirm OEU’s are not permitted to order and bill through their own instance in the CSAB portal. The CSAB portal and its functionality is available to all Customers; both State agencies and OEUs. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 14 of 26 Question Number Section Page Number Question Answer 37 Attachment A – Statement of Work, 3.5 20 What are the Direct-Billed OEU’s permitted to do and/or order within the State CSAB? OEU’s are not restricted from ordering from the CSAB portal, its functionality is available to all Customers. This can be further discussed in negotiations. 38 Attachment A – Statement of Work, 3.6 24 Please confirm the State will continue to own and maintain all of the MFN equipment and circuitry. Confirmed. 39 Attachment A – Statement of Work, 3.6 24 Please confirm the Respondent will maintain equipment and capacity on the Respondent side. Please see subsection 3.6 (page 21). “In each network-to-network interface location the Contractor must provide equipment and a corresponding design that will function as an IPsec Virtual Private Network (VPN) concentrator.” Please see subsection 3.15 (page 33). “The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software.” See also Figure 4, IPsec VPN Interconnection into MyFloridaNet on page 22 of the SOW; the Contractor is financially responsible for its interface to the internet. 40 Attachment A – Statement of Work, 3.9 28 Will the State agree to modify the following portion of this requirement: “including wireless modems (before and after installation, if requested by the Customer)”? The Respondent will assist with the deployment and ongoing deployment / kitting support for bulk orders of (50) or more. Basic power on / connectivity testing including a QA process sampling for application load is performed for bulk orders by our kitting and staging partners. The State will have support available to Please see Section 2 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 15 of 26 Question Number Section Page Number Question Answer troubleshoot issues related to connectivity, CUG, Failover, etc. 41 Attachment A – Statement of Work, 3.12 29 The Respondent respectfully requests the following be removed from this requirement: “The Contractor will provide DMS a copy of the Contractor’s associated security procedures upon request.” Respondent security procedures are considered proprietary. Respondent will communicate details where necessary. Please see Section 3 of Addendum No. 2. 42 Attachment A – Statement of Work, 3.14.3 32 Is this requirement per agency and per event? Per event, not per agency. Please see Section 4 of Addendum No. 2. 43 Attachment A – Statement of Work, 3.14.3 32 Does the State intend to keep or return devices to the Respondent after the emergency event? Return. 44 Attachment A – Statement of Work, 3.15 33 Please confirm the State will be financially responsible for the MFN equipment and circuitry including VPN concentrators, circuits, and infrastructure components. Please see subsection 3.15 (page 33). “The Contractor is financially responsible for its connection to MFN, including, but not limited to, the network-to-network interface, VPN concentrators, circuits, infrastructure components, bandwidth upgrades, equipment, and software.” See also Figure 4, IPsec VPN Interconnection into MyFloridaNet on page 22 of the SOW; the Contractor is f inancially responsible for its interface to the internet. 45 Attachment A – Statement of Work, 3.17 34 Please further describe what statistics on products/services from a high level to a detailed level the State is looking for Respondents to provide. The Department will provide additional information at the time of request when the items specified in section 3.17.2 are requested from the Contractor. 46 Attachment A – Statement of Work, 3.17 34 What information does the State wish to receive regarding device trends? Please see Answer No. 45. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 16 of 26 Question Number Section Page Number Question Answer 47 Attachment A – Statement of Work, 3.19 37 Please confirm the DMS will funnel escalations from agencies and OEU to the Respondent as opposed to individual agencies and OEU escalating directly to the Respondent. OEUs, State agencies, and DMS may contact the Contractor(s) directly. 48 Attachment A – Statement of Work, 3.19 37 If there is a customer impacting outage as a result of any planned maintenance, those notifications will be provided by Respondent under the unplanned maintenance notification process. Will the State agree to modify SOW subsection 3.19 to modify (4) with the following revised language? Notifications. Notifications must be for provided for planned, emergency, and unplanned maintenance. The Contractor shall send an electronic notification which informs DMS of 1) a planned maintenance which may potentially cause a service outage; 2) emergency maintenance when it may cause a service outage and when there is an outage impacting a generalized area; and 2) unplanned maintenance for significant unplanned maintenance and when there is a significant performance impact over a generalized area. The notification must include an impact statement, date, time, and estimated duration of the maintenance. Attachment C, SLA-B7, B8, and B9. Please see Section 6 of Addendum No. 2. 49 Attachment A – Statement of Work, 3.23 41 SOW subsection 3.23(1) states that the Contract shall “Provide all reporting activities listed in SOW subsection 3.27.5(1)(b) and SOW subsection 3.27.5(1)(c).” Can the State please confirm that the citations to subsection 3.27.5(1)(b) and 3.27.5(1)(c) are the correct subsections? There does not appear to be subsections with these numbers in the SOW. Please see Section 7 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 17 of 26 Question Number Section Page Number Question Answer 50 Attachment A – Statement of Work, 3.23 (7) 41 Will the State agree to revise SOW Subsection 3.23(7)(c) to revise the statement “Migration does not include new Customers or Customers changing their services after migration” to state, “Migration does not include new Customers, or Customers changing their services after migration, or non-State agencies that opt to purchase under a different contract vehicle.” Non-State agencies and are not required to use this Contract and Contractors, both incumbent and non-incumbent, should not be required to migrate those Customers to this new Contract if the non-State agency opts to utilize a different contract vehicle. See ITN section 4.4, Negotiations. However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 51 Attachment A – Statement of Work, 3.26.2 47 Respondent respectfully requests the following be removed from this requirement: “costs and calculated earned value metrics Cost Performance Index (CPI) and Schedule Performance Index (SPI),”. This portion of the requirement is not applicable to a fixed-priced wireless contract. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 52 Attachment A – Statement of Work, 3.26.2 47 Respondent requests that the State clarify that the Contractors have up to 18 months to complete the Project Implementation Phase. Contract Nos. DMS-10/11-008A – C expire January 19, 2022. The Contract(s), if any, resulting from this ITN are anticipated to be executed in May 2021. This leaves eight (8) months for implementation. The timeframe for each awarded Contractor’s implementation will be agreed upon in the Implementation and Migration Plan. 53 Attachment A – Statement of Work, 3.26.3 48 Please clarify the State’s expectations for the Operations Guide. What type of topics and information would the State like included in the Guide? During the Implementation Phase, some details related to “engineering, operational, and business processes” will need to be agreed upon between the Department and the Contractor(s). Once those standard operating procedures are written, they are to be collected and published as the Operations Guide. “At a minimum, the guide must include DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 18 of 26 Question Number Section Page Number Question Answer ordering, troubleshooting, trouble reporting, service provisioning, SLA monitoring, and invoicing processes.” A specific example of a topic to be included in the guide will be the answer to the question, “How should the Contractor notify the State when a device is not available at the point of order?” See also Section 8 of Addendum No. 2. 54 Attachment A – Statement of Work, 3.26.5 (c) 49 Please define ‘non-incumbent’. Non-incumbent Contractors would be any vendors the Department contracts with as a result of this ITN that do not currently have an MCS Contract with the Department. 55 Attachment A – Statement of Work, 4 53 Specific to 4. Public Safety Service Plans and Devices, are Respondents permitted to not bid on this section of the ITN? Yes. 56 Attachment A – Statement of Work, 4 53 Should the Respondent be unable to meet all Public Safety specifications as written, will there be an opportunity for Respondent to add specified services after award should those specifications be met? Contract terms may be negotiated in accordance with ITN Section 4.4, Negotiations; however, Contract terms can only be changed after Contract execution via amendment, in accordance Section 19.10, Modification and Severability, of Attachment B, Draft Contract. 57 Attachment A – Statement of Work, 4 53 Should the Respondent be unable to meet all Public Safety specifications as written, would DMS allow Respondent’s Public Safety solutions onto the contract to allow local entities to purchase such using the FL MCS contract, if they so deemed these solutions meet their needs? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 58 Attachment A – Statement of Work, 4 53 Should the Respondent need development time to meet the Public Safety specifications as written, could the Respondent be allowed a 12 month time period after award to meet such expectations, knowing no sales would occur until the specifications are met? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 19 of 26 Question Number Section Page Number Question Answer 59 Attachment A – Statement of Work, 4 53 Should the Respondent meet several of the Public Safety specifications and provide significant advantages in price or other capabilities, will it still be considered as an option for the State? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and replies must be submitted as if the current Contract terms apply. 60 Attachment A – Statement of Work, 4.5 54 What aspects of the Public Safety offer is the State looking to be demonstrated? Test devices required by section 4.5 (wireless demonstration equipment) could be any device the awarded Contractor(s) are proposing for addition in their catalogs as a public safety device. 61 Attachment A – Statement of Work, 4.7 55 The Respondent requests the State strike ‘device type’ from this requirement. Responder does not always have access to this data, such as in a BYOD scenario. The Contractor will not be required to provide information that is not available. 62 Attachment A – Statement of Work, 5.3 58 Please confirm the State’s definition of inventory for this requirement (services or equipment)? Inventory is described in subsection 5.9, Inventory. 63 Attachment A – Statement of Work, 5.9 58 How should the Respondent notify the State when a device is not available at the point of order? This level of detail related to this business process will be developed during the implementation process. 64 Attachment A – Statement of Work, 5.5 59 Please provide a sample CSAB Service Catalog. The requested information can be found on the Contractor’s EUPLs, which are uploaded into the CSAB Service Catalog. The Department’s current EUPLs can be accessed at: https://www.dms.myflorida.com/business_operatio ns/telecommunications/suncom2/voice_services/m obile_communication_services 65 Attachment A – Statement of Work, 5.6 59 Will the State please confirm the 0.7% transaction fee that all vendors must collect for sales made on the MyFloridaMarketPlace (MFMP) online procurement system is not subject to the rules/requirements in section 5.6? Confirm. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 20 of 26 Question Number Section Page Number Question Answer 66 Attachment A – Statement of Work, 5.9 6.1 Please confirm the State wants a view into only the active inventory on CSAB for the DMS account, as opposed to Contractor’s available device inventory. The State is not requiring a view into the Contractor’s available device inventory. 67 Attachment A – Statement of Work, 5.10 61 Is the State willing to agree to remove the phrase “based on a calendar month” from this requirement? The Respondents bill-cycles don’t align with the calendar month. A full month cycle of service is needed. Bill cycle does not have to begin on the 1st of each month and end on the 30th. 68 Attachment A – Statement of Work, 5.10 61 Is the State willing to agree to modify the timeframe for the following sentence “for electronic files for the CSAB portion must be received no later than the 10th calendar day of each month” to “15 business days” from this requirement? The Respondents billing process requires the additional time to complete our internal steps. Ten (10) calendar days after the bill cycle completes for DMS CSAB accounts; however, if billed directly to Customer, no billing detail is needed for DMS. 69 Attachment A – Statement of Work, 5.11 61 Is this Substantiating Detail File specific to the CSAB bill file or required for all accounts purchasing under the contract? The invoice substantiation file is specific to CSAB individual bills required under the Contract. 70 Attachment A – Statement of Work, 5.11 61 Please provide definition for unique ID? CSAB inventory number. 71 Attachment A – Statement of Work, 5.12 62 The Respondent respectfully asks for the following modification to this requirement: “DMS staff will request credits/debits for any audit exceptions on the current invoice and work with Contractor staff to reconcile charges and system data to resolve the exceptions within two (2) one (1) billing cycle from receipt of dispute or the Contractor will advise the DMS staff if additional time is required. If Contractor has not resolved audit exceptions within one (1) billing cycle, the charges will be adjusted as determined by DMS.” Two bill cycle – If Contractor has not resolved audit exceptions within two (2) billing cycles, the charges will be adjusted as determined by DMS. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 21 of 26 Question Number Section Page Number Question Answer 72 Attachment A – Statement of Work, 5.16 62 Is the State willing to agree to remove the phrase “based on a calendar month” from this requirement? The respondent bill-cycles don’t align with the calendar month. Please see Answer No. 67. 73 Attachment A – Statement of Work, 6 63 In regards to “By acceptance of an MFMP purchase order” does this refer to standard punch-out CXML PO specification? MFMP purchase order routing is typically discussed once the Department and Contractor begin testing the MFMP punchout catalog during the Implementation Phase. The Contractor has two (2) options for order routing: email or electronic via the Ariba Network. If the Contractor elects to use email order routing, orders will be sent as an attachment using HTML format. If the Contractor elects to use electronic order routing, orders will be sent via cXML. 74 Attachment A – Statement of Work, 6.3 & 6.4 64 Please define “Customer corporate identifier”. The corporate identifier is found in reports and statements (bills) associated with direct-billed accounts. This static entry is created by the Contractor. It allows Customers and DMS to recognize reports and statements as generated under the Contract. 75 Attachment A – Statement of Work, 6.4 64 Can the State please provide a template for this report? There is no template for the Direct-Billed Monthly Report. It is provided by the Contractor and subject to DMS final approval. 76 Attachment A – Statement of Work, 6.5 65 Can the State please provide a template for this report? There is no template for the Direct-Billed Quarterly Report. It is provided by the Contractor and subject to DMS final approval. 77 Attachment A – Statement of Work, 6.5 65 The Respondent requests the State strike ‘device type’ from the Quarterly Reporting of Direct-Billed Accounts. Responder does not always have access to this data, such as in a BYOD scenario. Please see Answer No. 61. 78 Attachment C – Service Level Agreements 1 Respondent requests a limitation on financial penalties be included in Attachment 3, Service Level Agreement to limit each individual SLA to a cap of not more than 2% of monthly revenue per SLA, with an aggregate monthly cap across See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 22 of 26 Question Number Section Page Number Question Answer all SLAs in Attachment 3 of not more than 5% of monthly revenue under the Contract. 79 Attachment C – Service Level Agreements 1 Will the State confirm that one, multiple, or recurring violations of an SLA will not be considered a breach of the Contract? Please see Attachment B – Draft Contract, section 11.2. “One, multiple, or recurring violations of a SLA may be considered a breach of the Contract and may result in a suspension or cancellation of PO(s) or CSA(s). The Department reserves the right to determine when violation(s) of SLAs constitute a breach of the Contract or will result in a suspension or cancellation of PO(s) or CSA(s). The Department’s determination of a breach of the Contract or suspension or cancellation of PO(s) or CSA(s) will depend on the number and severity of the SLA violation(s), disruption to service, Contractor’s response, and other factors.” 80 Attachment C – Service Level Agreements 1 Regarding SLA language and penalties, the ITN is not allowing any method of negotiation. Will the State reconsider, or is the only other contractor option a no-bid? See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and replies must be submitted as if the current Contract terms apply. 81 Attachment C – Service Level Agreements 1 Will SLA penalty amounts be individually negotiated with each vendor, or contract consistent for all vendors? The Department’s intent is to have consistent SLAs across all Contracts, if multiple Contracts are awarded. However, the Department reserves the right to negotiate all terms with vendors individually. See also ITN section 4.4, Negotiations. However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 82 Attachment C – Service Level Agreements, SLA-B1 2 The Respondent respectfully requests the following changes to the financial consequence for this SLA: See ITN section 4.4, Negotiations. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 23 of 26 Question Number Section Page Number Question Answer $500 $5,000 per connectivity issue incidence $5,000 per quarter hour if the failover is not successful and that results in downtime of longer than 500 second However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 83 Attachment C – Service Level Agreements, SLA-B3 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the SLA Compliance Report to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 84 Attachment C – Service Level Agreements, SLA- B4 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the Escalation Activity Report to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 85 Attachment C – Service Level Agreements, SLA-B5 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the Zero Usage Report to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 86 Attachment C – Service Level Agreements, SLA-B6 3 Respondent respectfully requests reducing the financial consequence from $1000 / day for the Escalation Procedure Development and Updates to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 87 Attachment C – Service Level Agreements, SLA- B7 3 If there is a customer impacting outage as a result of any planned maintenance, those notifications will be provided by Respondent under the unplanned maintenance notification process. As such, Respondent requests that SLA-B7 Notification, Planned Maintenance be removed in its entirety? Please see Section 14 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 24 of 26 Question Number Section Page Number Question Answer 88 Attachment C – Service Level Agreements, SLA-B7 3 If SLA-B7 is not removed, Respondent respectfully requests reducing the financial consequence from $2500 / day for Planned Maintenance to $500 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 89 Attachment C – Service Level Agreements, SLA- B8 4 Respondent respectfully requests reducing the financial consequence from $2500 / day for Emergency Maintenance to $500 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 90 Attachment C – Service Level Agreements, SLA-B9 4 Respondent respectfully requests reducing the financial consequence from $2500 / day for Unplanned Maintenance to $500 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 91 Attachment C – Service Level Agreements, SLA- B10 5 Will the State agree to revise SL-B10 to remove the existing Performance Metric and replace it with the following: “The SLA clock stops for incumbent Contractors when all End-users are identified as either migrated, or no longer receiving services from the Contractor, or for non-State agencies having selected another contract vehicle. The SLA clock stops for non-incumbent Contractors when all End-users identified as purchasing services from the non-incumbent Contractor are migrated or for non-State agencies having selected another contract vehicle.” See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 92 Attachment C – Service Level Agreements, SLA- D17 8 Respondent respectfully requests SLA-D17 be removed in its entirety because most tasks in the checklist have individual SLAs already assigned. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 25 of 26 Question Number Section Page Number Question Answer 93 Attachment C – Service Level Agreements, SLA-F1 8 The Respondent respectfully requests the removal of this SLA due to the ambiguity of ‘complete and accurate’. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 94 Attachment C – Service Level Agreements, SLA- F1 8 Respondent respectfully requests reducing the financial consequence from $1000 / day for delayed invoices to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 95 Attachment C – Service Level Agreements, SLA-F2 8 The Respondent respectfully requests the removal of this SLA. The financial consequence could far exceed most credits and the Respondent’s standard business practice it to apply credits within two (2) billing cycles. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 96 Attachment C – Service Level Agreements, SLA-G1 9 Please confirm the fees cited as previous in the following Performance Metric should be for the current quarter: “An electronic Cost Recovery Payment will be provided within forty-five (45) days after the end of the calendar quarter to cover the fees collected for the previous quarter, in accordance with SOW subsection 6.2” This is correctly stated in Attachment C, SLA-G1. For example, the Cost Recovery Payment for the calendar quarter January through March is due by May 15th, which is within forty-f ive (45) days after the end of the calendar quarter. 97 Attachment C – Service Level Agreements, SLA-G2 9 The Respondent respectfully requests the following change to this requirement: A Direct-Billed Accounts Monthly Report will be provided no later than the 30th 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.4 Please see Section 14 of Addendum No. 2. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 2 Page 26 of 26 Question Number Section Page Number Question Answer 98 Attachment C – Service Level Agreements, SLA-G2 9 Respondent respectfully requests reducing the financial consequence from $1000 / day for delayed invoices to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. 99 Attachment C – Service Level Agreements, SLA- G3 9 The Respondent respectfully requests the following change to this requirement: A Direct-Billed Accounts Quarterly Report will be provided no later than the 30th 15th of the month on all direct-billed accounts, in accordance with SOW subsection 6.5 Please see Section 14 of Addendum No. 2 100 Attachment C – Service Level Agreements, SLA-G3 9 Respondent respectfully requests reducing the financial consequence from $1000 / day for delayed invoices to $250 / day. See ITN section 4.4, Negotiations, However, no modifications are guaranteed, and Replies must be submitted as if the current Contract terms apply. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-20/21-006 Addendum No. 3 Page 1 of 3 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Jonathan R. Satter, Secretary Addendum No. 3 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-20/21-006 Date: March 29, 2021 To: Prospective Respondents to ITN No.: DMS-20/21-006 From: Caitlen Boles, Procurement Officer Subject: Timeline Update ____________________________________________________________________________ 1. ITN No: DMS-20/21-006, subsection 1.8, Timeline of Events, the table is hereby amended as follows: TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 16, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 30, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 3:00 PM November 30, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 3 Page 2 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 Anticipated Evaluations Phase. December 4, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 12, 2021 April 29, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/170310357 You can also dial in using your phone. United States (Toll Free): 1 866 899 4679 United States: +1 (571) 317-3116 Access Code: 170-310-357 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 170 310 357 Or dial directly: 170310357@67.217.95.2 or 67.217.95.2##170310357 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/170310357 10:00 AM April 19, 2021 May 3, 2021 Anticipated date to post Notice of Intent to Award on the VBS. April 26, 2021 May 10, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-20/21-006 Addendum No. 3 Page 3 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date Anticipated Contract Execution. May 2021 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ITN No.: DMS-19/20-006 Addendum No. 4 Page 1 of 3 4050 Esplanade Way Tallahassee, FL 32399-0950 850-488-2786 Ron DeSantis, Governor Addendum No. 4 to the following Invitation to Negotiate (ITN): Mobile Communication Services DMS-19/20-006 Date: April 27, 2021 To: Prospective Respondents to ITN No.: DMS-19/20-006 From: Caitlen Boles, Procurement Officer Subject: Timeline Update ____________________________________________________________________________ 1. ITN No: DMS-19/20-006, subsection 1.8, Timeline of Events, the table is hereby amended as follows: TIMELINE OF EVENTS Events Event Time (ET) Event Date ITN posted on the VBS. October 7, 2020 Deadline to submit questions to the Procurement Officer. 3:00 PM October 28, 2020 Department’s anticipated posting of answers to Respondent’s questions on the VBS. November 16, 2020 Deadline to submit Reply and all required documents to the Procurement Officer. 2:00 PM November 30, 2020 Public Opening. Conference Room 101 4050 Esplanade Way Tallahassee, Florida 32399-0950 Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/198062149 You can also dial in using your phone. United States (Toll Free): 1 877 309 2073 3:00 PM November 30, 2020 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 4 Page 2 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date United States: +1 (646) 749-3129 Access Code: 198-062-149 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 198 062 149 Or dial directly: 198062149@67.217.95.2 or 67.217.95.2##198062149 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/198062149 Anticipated Evaluations Phase. December 4, 2020 to December 30, 2020 Anticipated Negotiations Phase. January 4, 2021 to April 29, 2021 May 26, 2021 Negotiation Team Public Meeting Conference Room 101 4050 Esplanade Way Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/170310357 You can also dial in using your phone. United States (Toll Free): 1 866 899 4679 United States: +1 (571) 317-3116 Access Code: 170-310-357 Join from a video-conferencing room or system. Dial in or type: 67.217.95.2 or inroomlink.goto.com Meeting ID: 170 310 357 Or dial directly: 170310357@67.217.95.2 or 67.217.95.2##170310357 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/170310357 10:00 AM May 3, 2021 May 27, 2021 Anticipated date to post Notice of Intent to Award on the VBS. May 10, 2021 June 1, 2021 DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 ITN No.: DMS-19/20-006 Addendum No. 4 Page 3 of 3 TIMELINE OF EVENTS Events Event Time (ET) Event Date Anticipated Contract Execution. May 2021 June 2021 FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA STATUTES. Any protest concerning this agency decision or intended decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950. Protests may also be filed by fax to 850-922-6312, or by email to agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines. DocuSign Envelope ID: 7A8E64EC-7F69-45F7-9E9B-B2528340E7F8 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0069 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Public Utilities Agenda Number: 6.9 SUBJECT/RECOMMENDATION: Authorize a purchase order to Barney’s Pumps, Inc of Lakeland, FL, for the purchase of Aurora and Homa pumps, parts, and maintenance/ repair services, in an annual not-to-exceed amount of $150,000.00 with the option for two, one-year extensions, pursuant to Clearwater Code of Ordinances Section 2.563(1)(d), Non-competitive purchases (impractical), and authorize the appropriate officials to execute same. (consent) SUMMARY: Aurora centrifugal pumps are used at the Reverse Osmosis Water Treatment Plant #1 (RO1) to boost pressure to the RO treatment system and distribute treated drinking water throughout the City. Homa submersible pumps are used at the Reverse Osmosis Water Treatment Plant #2 (RO2) to move filtered backwash waste to sanitary sewer. These pumps are critical components of the overall treatment system that produces the City’s drinking water. Replacement of existing pumps with other manufacturers equipment would require re-engineering and modification to existing piping, fittings and electrical systems. APPROPRIATION CODE AND AMOUNT: Budgeted funds are available in Public Utilities operating cost centers 550400 Operating Supplies & Materials to cover the cost of the contract for FY22. Funding for future fiscal years (FY23 through FY25) will be requested within contract calendar and spending limits. Page 1 City of Clearwater Printed on 2/1/2022 January 5, 2022 Subject: Aurora and Layne / Verti-Line Pumps Authorized Municipal Distributor To whom it may concern, Thank you for your recent inquiry regarding Aurora & Layne Verti-Line pumps. Barney’s Pumps, Inc. is the sole authorized distributor serving the municipal market in the state of Florida (exclusive of the panhandle counties west of the Apalachicola River). Barney’s Pumps maintains a staff of factory trained individuals, inventory and shop facilities to support their exclusive geographical territory. They are the sole facility authorized to provide new pumps, replacement OEM parts, warranty and non-warranty service and repair for our products, which are manufactured by Pentair Flow Technologies in their North Aurora Ill. facility. Products manufactured in our North Aurora facility include but not limited to vertical turbines, split case pumps, end suction pumps, vertical end line pumps. They have locations in Lakeland (863) 665-8500, Coral Springs (954) 346-0669 and Jacksonville (904) 260-0669 to support the Florida municipal market. If I can be of further assistance, please contact me at 504-491-0320 Sincerely, James A. Miller James A. Miller Engineered Account Manager James A. Miller Engineered Account Manager PENTAIR FLOW TECHNOLOGIES Aurora/Layne Vertiline +1.913.371.5000 main +1-504-491-0320 cell Jim.miller@pentair.com 3925 North I-10 Service Road Suite 109K Metairie, La 70002 United States Pump Technology Inc. Southeast Regional Office Ansonia, CT 06401 Ph. 203 231 6433 Sincerely, Nate Ackerman Southeast Regional Sales Manager HOMA Pump Technology, Inc. we can be of assistance. Jacksonville at (904) 260-0669. Please let us know if you have any questions or if there is any way They can be reached in Lakeland at (863) 665-8500, in Coral Springs at (954) 346-0669, or in customers work closely with them to obtain the best results from our products. force working side-by-side with them to optimize our customer support. We recommend our HOMA PUMP will support Barney's Pumps by referring inquiries to them and by our direct sales marketplace in the state of Florida. they have locations in Lakeland, Coral Springs, and Jacksonville to properly support the municipal staff is experienced in the selection, application, packaging and service of HOMA pumps, and Barney's Pumps has been involved with the rotating equipment business for many years. Their Repair and warranty evaluation of units.C. Sale of OEM aftermarket parts, andB. Sale of new units,A. limited to: panhandle counties west of the Apalachicola River). Their responsibilities include but are not HOMA PUMP TECHNOLOGY INC. in the municipal market for the state of Florida (exclusive of the Effective September 14, 2004, Barney's Pumps, Inc. became the only authorized distributor for To Whom It May Concern: Re: HOMA PUMP Authorized Municipal Distributor Date: 1/3/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0051 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 1 File Type: Action ItemIn Control: Official Records & Legislative Services Agenda Number: 6.10 SUBJECT/RECOMMENDATION: Schedule a special council meeting for September 29, 2022, at 6:00 p.m., to adopt the millage rate for fiscal year 2022/2023. (consent) SUMMARY: Staff is recommending a special council meeting on September 29,2022 to adopt the City’s budget and millage rate for fiscal year 2022/2023, to avoid a meeting conflict with the Pinellas County Commission or Pinellas County School Board. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A Page 1 City of Clearwater Printed on 2/1/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0012 Agenda Date: 2/3/2022 Status: Consent AgendaVersion: 2 File Type: Action ItemIn Control: Official Records & Legislative Services Agenda Number: 6.11 SUBJECT/RECOMMENDATION: Appoint Theresa E. Bromm-Boesen to the Public Art and Design Board with term to expire February 28, 2026. (consent) SUMMARY: APPOINTMENT WORKSHEET BOARD: Public Art and Design Board TERM: 4 years APPOINTED BY: City Council FINANCIAL DISCLOSURE: Not Required RESIDENCY REQUIREMENT: City of Clearwater resident except for the Clearwater Arts Alliance, Inc., formerly, Clearwater Arts Foundation, and the Creative Pinellas representative MEMBERS: 7 Liaison: Christopher Hubbard, Cultural Affairs Coord. CHAIR: Neale Stralow MEETING DATE: Quarterly - January, March, June, Sep. TIME/PLACE: 2:00 PM/Chambers APPOINTMENTS NEEDED: 1 THE FOLLOWING ADVISORY BOARD MEMBER HAS A TERM WHICH EXPIRES AND NOW REQUIRE REPLACEMENT BY A NEW APPOINTEE: 1. Neale A. Stralow - 2257 Bascom Way, 33764 - Landscape Architect Original Appointment: 4/18/13 (currently serving 2nd term until 2/28/22) (Citizen) THE FOLLOWING NAMES ARE BEING SUBMITTED FOR CONSIDERATION TO FILL THE ABOVE VACANCY: 1. Theresa E. Bromm-Boesen - 2612 Pearce Dr., #210, 33764 - Teacher/College Adm. Asst. 2. Meg Taylor - 1423 Pinebrook Dr., 33755 - Sales/Admin Mgr (Currently serving 1st term on the Nuisance Abatement Board until 8/31/23) Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0012 Zip codes of current members: 2 - 33755 1 - 33761 1 - 33764 2 - 33765 1 - 34653 Current Categories: 1 Artist/Art Business Owner 3 Citizens 1 Clearwater Arts Alliance, Inc. 1 Creative Pinellas 1 Landscape Architect At the January 31 work session, there was council consensus to appoint Theresa E. Bromm-Boesen. Staff was directed to place the item on the Consent Agenda. Page 2 City of Clearwater Printed on 2/1/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0008 Agenda Date: 2/3/2022 Status: Public HearingVersion: 1 File Type: Action ItemIn Control: Economic Development & Housing Agenda Number: 7.1 SUBJECT/RECOMMENDATION: Declare surplus, for the purpose of sale for development of affordable housing, real property located at 601, 619, 637, 655 and 673 Blanche B. Littlejohn Trail, in accordance with Paragraph 5 of the Contract for Purchase of Real Property (Contract); approve the Contract between the City and Habitat for Humanity of Pinellas County, Inc. and authorize the appropriate officials to execute same, together with all other instruments required to affect closing. (APH) SUMMARY: Clearwater Gas System acquired the combined parcels (Property) to be used as staging during construction of its recently completed headquarters complex. The City acquired the Property in January 2018 with a purchase price of $230,000. The Property is no longer needed for Clearwater Gas System’s purposes or other city functions. Staff is recommending a reduced sales price of $100,000 ($20,000 per buildable lot) to Habitat for Humanity of Pinellas County, Inc. (Habitat) to provide for development of affordable housing under challenging market conditions. The City may transfer the Property with two separate closings to provide time to process a Zoning and Land Use change affecting two of the lots. The Property is located within the North Greenwood Neighborhood Revitalization Strategy Area which is identified in the city’s Consolidated Plan. The Property is also located within the North Greenwood Community Redevelopment Area, currently being created under the direction of City Council and the Pinellas County Board of County Commissioners. The Property is located along the Pinellas Trail within a neighborhood mostly comprised of single-family homes. Habitat is planning to construct five single family homes. Three will be sold to households with total household income up to 80% of Area Median Income (AMI) and two will be sold to households with income up to 120% of AMI. AMI levels are determined by the United States Department of Housing and Urban Development. The Contract requires Habitat to commence construction of all five homes within one year of closing and to sell each home to a qualified household within two years of closing. Staff may extend these deadlines should unforeseen circumstances cause delay. James Millspaugh and Associates, Inc. provided an appraisal valuing Property at $153,500 prior to the City acquiring the Property for Clearwater Gas System’s purposes. Staff’s opinion of the Property’s current market value is $225,000. According to Section 2.01(d)(5)(i) of the Clearwater City Charter, the City Council may approve the donation or sale for less than fair market value of city-owned Property of not more than five acres in size for workforce or affordable housing following a public hearing. The Property is approximately 0.76 acres (32,997 square feet). APPROPRIATION CODE AND AMOUNT: Proceeds from this sale of land will be credited to Gas Fund surplus land sales revenue code Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0008 423-364220. USE OF RESERVE FUNDS: N/A Page 2 City of Clearwater Printed on 2/1/2022 673 655 637 619 601 691 N MYRTLE AVE ELDRIDGE ST SPRUCE AVE MAPLE ST ALDEN AVE BLANCHE B LITTLEJOHN TRL MAPLE ST BLANCHE B LITTLEJOHN TRL 707 659 612704 777502 612627 600 606 706 508 708705 700706610510 658 608607 604602 506 611 710675 604 703606 607711703 605 642 609 643 609 1/2 AERIAL MAP Document Path: C:\Users\Kelsey.Troyer\City of Clearwater\Engineering Geographic Technology - Documents\GIS\Engineering\Location Maps\Declare Surplus Blanche Littlejohn Trail.mxd Declare Surplus PropertiesParcels: 09-29-15-08622-000-0500, 09-29-15-08622-000-0520,09-29-15-08622-000-0530, & 09-29-15-08622-000-0540Prepared by:Engineering DepartmentGeographic Technology Division100 S. Myrtle Ave, Clearwater, FL 33756Ph: (727)562-4750, Fax: (727)526-4755www.MyClearwater.com Page: 1 of 1Aerial Flown 2021 12/29/2021Date:CLReviewed By:KTMap Gen By:N.T.S.Scale: Parcels Size:+/- 0.76 ac. 1 CONTRACT FOR PURCHASE OF REAL PROPERTY BY THE CITY OF CLEARWATER, FLORIDA PARTIES: THE CITY OF CLEARWATER, FLORIDA, a Municipal Corporation of the State of Florida whose mailing address is P.O. Box 4748, Clearwater, Florida 33758-3683 (herein "Seller" or “City”), and Habitat for Humanity of Pinellas County, Inc. (“Buyer” or “Habitat”), a Florida not for profit corporation whose address is 13355 49th Street North, Clearwater, Florida 33762, (collectively "Parties") hereby agree that the Seller shall sell, and Buyer shall buy the following real property ("Property") upon the following terms and conditions. 1. PROPERTY DESCRIPTION Commonly referred to as 601, 619, 637, 655, and 673 Blanche B. Littlejohn Trail (BBLT), Clearwater, FL 33755 Real Property ID Nos: 09-29-15-08622-000-0540 (601 BBLT) 09-29-15-08622-000-0530 (619 BBLT) 09-29-15-08622-000-0520 (637 BBLT) 09-29-15-08622-000-0500 (655 & 673 BBLT) as more particularly described in Exhibit “A” attached hereto and incorporated herein (collectively the “Property”). PERSONALTY: NONE 2. FULL PURCHASE PRICE .........................................$20,000.00 per lot, for a total of $100,000.00. 3. MANNER OF PAYMENT: Wire in U.S. funds at time of closing 4. PURCHASE PRICE The full Purchase Price as shown herein has been reached through negotiations with the Buyer by Seller’s staff. James Millspaugh and Associates, Inc. performed an appraisal of the Property on behalf of the Seller. 5. PURPOSE The Parties are aware that the City Council of the City of Clearwater, Florida (“Council”) declared the Property as surplus for the purpose of sale whereby the sale is subject to the following terms: (1.) Habitat shall construct five (5) single family homes on the Property; and (2.) Three (3) homes shall be sold to households with total household income for each buyer not to exceed eighty percent (80%) of Area Median Income (AMI) as determined by the United States Department of Housing and Urban Development. The remaining two (2) homes shall be sold to households not exceeding one hundred twenty percent (120%) of AMI; and (3.) Habitat shall be solely responsible for acquiring all required permits and approvals for development as required by law, except that the City agrees to submit an application for Land Use and Zoning changes that may be necessary for Habitat to conduct residential development [GM21-2064-101/282999/1] Page 2 of 10 as more particularly described in Section 10 below. Multiple closings may occur to accommodate the extended time required to process the application for Land Use and Zoning change.; and (4.) Habitat shall commence construction of all homes within one (1) year of the respective closings and shall sell each home to a qualified buyer within two (2) years of the respective closings. Should unforeseen circumstances cause development delays, the city may extend these deadlines at its sole discretion, but no later than December 31, 2024; and (5.) If Habitat fails to comply with its obligations set forth in sections 5(1), 5(2), 5(3), and 5(4), the City may request that Habitat reconvey the non-compliant Property, or a non-compliant portion thereof, to the City. Upon such request, Habitat shall reconvey the Property, or the non- compliant portion of the property to the City by special warranty deed. This provision shall survive closing, shall not merge into the deed(s), and may be enforced by specific performance. 6. TIME FOR ACCEPTANCE; APPROVALS Following execution of this contract by Buyer, the price, terms, and conditions as contained herein shall remain unchanged and be held unconditionally open for a period of 45 days following delivery in duplicate original to City Manager of the City of Clearwater for acceptance and approval, counteroffer, or rejection by action of the Clearwater City Council ("Council"). If this agreement is accepted and approved by the Council, it will be executed by duly authorized City officials and delivered to Buyer within 10 days thereafter. If a counteroffer is approved by the Council, it shall be delivered to Buyer in writing within 10 days of such action by the City Council, and Buyer shall have 10 days thereafter to deliver to Seller written notice of acceptance or rejection of such counteroffer. If written notice of acceptance is not timely delivered, or if the counteroffer is rejected by Buyer, this contract shall thereafter be null and void in all respects. If this contract is rejected by the Council upon initial presentation to the Council, this contract shall be null and void in all respects and Buyer shall be so informed in writing within 5 days of such action. 7. TITLE Seller warrants legal capacity to and shall convey marketable title to the Property by Special Warranty Deed, subject only to matters contained in Paragraph 8 acceptable to Buyer. Otherwise, title shall be free of liens, easements and encumbrances of record or known to Seller, but subject to property taxes for the year of closing; covenants, restrictions, and public utility easements of record; and no others provided there exists at closing no violation of the foregoing and none of them prevents Buyer's intended use of the Property. 8. TITLE EVIDENCE Seller shall, at Seller’s expense and within 20 days prior to each closing date, secure a title insurance commitment, in the amount of consideration paid by buyer as the applicable lots, issued by a Florida licensed title insurer agreeing to liens, encumbrances, exceptions or qualifications set forth in this Contract, and those which shall be discharged by Seller at or before closing. Seller shall convey a marketable title subject only to liens, encumbrances, exceptions, or qualifications set forth in this Contract. Marketable title shall be determined according to applicable Title Standards adopted by The Florida Bar and in accordance with law. Buyer shall have 10 days from receiving evidence of title to [GM21-2064-101/282999/1] Page 3 of 10 examine it (Title Examination Period). If title is found defective, Buyer shall, within 3 days thereafter, notify Seller in writing specifying defect(s). If the defect(s) render title unmarketable, Seller will have 120 days from receipt of notice within which to remove the defect(s), failing which Buyer shall have the option of either accepting the title as it then is or withdrawing from this Contract. Seller will, if title is found unmarketable, make diligent effort to correct defect(s) in title within the time provided therefor. 9. SURVEY Buyer, at Buyer's expense, within time allowed to deliver evidence of title and to examine same, may have the Property surveyed and certified to the Buyer by a registered Florida land surveyor. If survey shows any encroachment on the Property, or that improvements located on the Property encroach on setback lines, easements, lands of others, or violate any restrictions, contract covenants or applicable governmental regulation, the same shall constitute a title defect. The survey shall be performed to minimum technical standards of the Florida Administrative Code and may include a description of the property under the Florida Coordinate System as defined in Chapter 177, Florida Statutes. 10. CLOSING PLACE AND DATE Seller and buyer realize that two platted lots identified by Pinellas County Property Identification Number (PID) 09-29-15-08622-000-0500 (Institutionally Zoned Lots) are not zoned appropriately for development of single-family residential homes. Seller agrees to submit an application for a Zoning and Land Use change prior to conveying the Institutionally Zoned Lots to Buyer. The remaining lots are identified by PID numbers 09-29-15-08622-000-0540, 09-29-15-08622-000-0530 and 09-29-15-08622-000-0520 (collectively the “Residentially Zoned Lots”). Due to the process required to complete a Zoning and Land Use change, closing on the sale of the Institutionally Zoned Lots may occur later than closing on the sale of the Residentially Zoned Lots, or may be subject to termination as provided for below. Therefore, Seller shall designate closing agent and the transaction to close the Residentially Zoned Lots shall be closed in the offices of the designated closing agent in Pinellas County, Florida, within 120 days of the effective date and the transaction to close the Institutionally Zoned Lots shall be closed within one year of the effective date unless either closing is extended by other provisions of this contract including but not limited to time allotted for the removal of title defects as provided for in Paragraph 8 above. If either party is unable to comply with any provision of this contract within the time allowed, and be prepared to close as set forth above, after making all reasonable and diligent efforts to comply, then upon giving written notice to the other party, time of either closing may be extended up to 60 days without effect upon any other term, covenant or condition contained in this contract. Seller makes no representations or warranties as to the outcome of the Zoning and Land Use change application or associated City of Clearwater regulatory process. Should the application to rezone the Institutionally Zoned Lots to residential zoning be denied, Buyer may terminate this Contract as to those lots or close on them, in its sole discretion. 11. CLOSING DOCUMENTS For each transaction, Closing Agent, on behalf of Seller, shall furnish closing statements for the respective parties, deed, bill of sale (if applicable), mechanic's lien affidavit, assignments of leases, tenant and mortgage estoppel letters, and corrective instruments for both conveyances. The appropriate parties shall deliver resolutions or applicable documents authorizing the sale and delivery of the deed and certifying the resolution or documents and setting forth facts showing the conveyance [GM21-2064-101/282999/1] Page 4 of 10 conforms to the requirements of local law. 12. CLOSING EXPENSES Pursuant to Chapter 201.24, Florida Statutes, Seller is exempt from paying documentary stamps on each deed. Buyer shall pay the cost for documentary stamps if applied to either transaction. Recordation of each deed shall be paid by Buyer. Seller shall pay the costs of recording any corrective instruments. 13. PRORATIONS; CREDITS Taxes, assessments, rent (if any) and other revenue of the Property shall be prorated through the day before closing. Closing agent shall collect all ad valorem taxes uncollected but due through day prior to closing and deliver same to the Pinellas County Tax Collector. If the amount of taxes and assessments for the current year cannot be ascertained, rates for the previous year shall be used with due allowance being made for improvements and exemptions. Assessments for any improvements that are substantially complete at time of closing shall be paid in full by Seller. 14. OCCUPANCY Seller warrants that there are no parties in occupancy other than the Seller, or as otherwise disclosed herein. If Property is intended to be rented or occupied beyond closing, the fact and terms thereof shall be stated herein, and the tenant(s) or occupants disclosed pursuant to Paragraph 15. Seller agrees to deliver occupancy of the Property at time of closing unless otherwise stated herein. If occupancy is to be delivered before closing, Buyer assumes all risk of loss to Property from date of occupancy, shall be responsible and liable for maintenance from that date, and shall be deemed to have accepted Property in its existing conditions as of the time of taking occupancy unless otherwise stated herein or in separate writing. 15. LEASES Seller warrants there are no tenants occupying the Property and that no leases exist, recorded or unrecorded, authorizing such occupancy and any authorized tenancy or lease for use of the property created by Seller prior to closing or prior to the expiration hereof, shall constitute a material breach of this Contract. 16. PROPERTY CONDITION Seller shall deliver the Property to Buyer at time of closing in its present "as is" condition, ordinary wear and tear excepted, and shall maintain the landscaping and grounds in a comparable condition. Seller makes no warranties other than is disclosed herein and marketability of title. Buyer’s covenant to purchase the Property “as is” is more specifically represented in the following paragraph. a. As Is With Right of Inspection: Buyer may, at Buyer expense within 60 days following the Effective Date hereof ("Inspection Period"), conduct inspections, tests, environmental and any other investigations of the Property Buyer deems necessary to determine suitability for Buyer's intended use. Upon Seller’s execution hereof, Seller shall grant reasonable access to the Property [GM21-2064-101/282999/1] Page 5 of 10 to Buyer, its agents, contractors and assigns for the purposes of conducting the inspections provided, however, that any intrusive sampling of soils and groundwater on the Property shall be conducted only (i) during regular business hours, (ii) with no less than two (2) business days prior written notice to Seller, which notice shall include the proposed scope of work for any such intrusive sampling, and (iii) in a manner which will not unduly interfere with Seller’s current use of the Property. Prior to entering the Property or performing any intrusive soil or groundwater sampling on the Property, Purchaser shall deliver to Seller a certificate of insurance evidencing that Buyer’s consultant has in place and shall maintain during the pendency of work on the Property commercial general liability insurance with limits of at least One Million Dollars ($1,000,000) per occurrence and Two Million Dollars ($2,000,000) in the aggregate for bodily injury or death and property damage insurance including coverage for contractual liability covering any accident arising in connection with the presence of Purchaser’s consultant, or its subcontractors, agents and representatives on the Property, which shall name Seller as additional insureds and is written by a reputable insurance company having a rating of at least “A+:VII” by Best’s Rating Guide (or a comparable rating by a successor rating service). Any damage to the Property caused by Buyer or its consultants in conducting any such environmental assessment, investigation or review shall be repaired by Purchaser at its sole cost and expense. Seller will, upon reasonable notice, provide utilities services as may be required for Buyer's inspections and investigations. Buyer shall not engage in any activity that could result in a mechanics lien being filed against the Property without Seller's prior written consent. Buyer may terminate this contract by written notice to Seller prior to expiration of the Inspection Period if the inspections and/or investigations reveal conditions which are reasonably unsatisfactory to Buyer. In the alternative, at the Buyer’s sole discretion, if Seller offers to repair or otherwise remedy such conditions to Buyer satisfaction, Buyer may accept such offer; or Buyer, at its option, may elect to accept a credit at closing not to exceed the total estimated repair costs as determined by a licensed general contractor of Seller’s selection and expense. If Buyer terminates this contract, and this transaction does not close, Buyer agrees, at Buyer expense, to repair all damages to the Property resulting from the inspections and investigations and return the Property to its present condition. b. Buyer’s Agreement to Indemnify: Buyer hereby agrees to indemnify, defend, and hold Seller harmless from and against any and all liens, claims, causes of action, damages, liabilities, and expenses (including reasonable attorneys’ fees) caused by Buyer’s inspections or tests permitted under this Agreement. Buyer’s obligations under this Section shall survive the termination of this Agreement and shall survive the Closing. . 17. WALK-THROUGH INSPECTION At a time mutually agreeable between the parties, but not later than the day prior to closing, Buyer may conduct a final "walk-through" inspection of the Property to determine compliance with any Seller obligations and to ensure that all Property is in and on the premises. No new issues may be raised as a result of the walk-through. 18. SELLER HELD HARMLESS Buyer agrees to indemnify and hold harmless the Seller from claims of injury to persons or property during the inspections and investigations described in Paragraph 16(a) resulting from Buyer’s own negligence, or that of its employees or agents only. [GM21-2064-101/282999/1] Page 6 of 10 19. RISK OF LOSS If the Property is damaged by fire or other casualty before closing, Buyer shall have the option of either taking the Property "as is", or of canceling this contract. Seller shall have no obligation to repair or rebuild. 20. PROCEEDS OF SALE; CLOSING PROCEDURE The deed shall be recorded upon clearance of funds. Proceeds of sale shall be held in escrow by Seller’s attorney or by such other mutually acceptable escrow agent for a period of no longer than 5 days from and after closing, during which time evidence of title shall be continued at Buyer's expense to show title in Buyer, without any encumbrances or change which would render Seller's title unmarketable from the date of the last title evidence. If Seller's title is rendered unmarketable through no fault of the Buyer, Buyer shall, within the 5-day period, notify the Seller in writing of the defect and Seller shall have 30 days from the date of receipt of such notification to cure the defect. If Seller fails to timely cure the defect, all funds paid by or on behalf of the Buyer shall, upon written demand made by Buyer and within 5 days after demand, be returned to Buyer and simultaneously with such repayment, Buyer shall vacate the Property and reconvey it to Seller by special warranty deed. If Buyer fails to make timely demand for refund, Buyer shall take title "as is", waiving all rights against Seller as to any intervening defect except as may be available to Buyer by virtue of warranties contained in the deed. The escrow and closing procedure required by this provision may be waived if title agent insures adverse matters pursuant to Section 627.7841, F.S. (2014), as amended. 21. DEFAULT If this transaction is not closed due to any default or failure on the part of the Seller, other than to make the title marketable after diligent effort, Buyer may seek specific performance or unilaterally cancel this agreement upon giving written notice to Seller. If this transaction is not closed due to any default or failure on the part of the Buyer, Seller may seek specific performance or unilaterally cancel this agreement upon giving notice to the Buyer. If a Broker is owed a brokerage fee regarding this transaction, the defaulting party shall be liable for such fee. 22. RADON GAS NOTIFICATION In accordance with provisions of Section 404.056(8), Florida Statutes (2014), as amended, Buyer is hereby informed as follows: RADON GAS: Radon is a naturally occurring radioactive gas that, when it has accumulated in a building in sufficient quantities, may present health risks to persons who are exposed to it over time. Levels of radon that exceed federal and state guidelines have been found in buildings in Florida. Additional information regarding radon and radon testing may be obtained from your county public health unit. 23. CONTRACT NOT RECORDABLE; PERSONS BOUND [GM21-2064-101/282999/1] Page 7 of 10 Neither this contract nor any notice of it shall be recorded in any public records. This contract shall bind and inure to the benefit of the parties and their successors in interest. Whenever the context permits, singular shall include plural and one gender shall include all. 24. NOTICE All notices provided for herein shall be deemed to have been duly given if and when deposited in the United States Mail, properly stamped, and addressed to the respective party to be notified, including the parties to this contact, the parties’ attorneys, escrow agent, inspectors, contractors, and all others who will in any way act at the behest of the parties to satisfy all terms and conditions of this contract. 25. ASSIGNABILITY; PERSONS BOUND This contract is not assignable. The terms "Buyer", "Seller", and "Broker" (if any) may be singular or plural. This Contract is binding upon Buyer, Seller, and their heirs, personal representatives, successors, and assigns (if assignment is permitted). 26. ATTORNEY FEES; COSTS In any litigation arising out of this contract, the prevailing party shall be entitled to recover reasonable attorney's fees and costs. 27. TYPEWRITTEN OR HANDWRITTEN PROVISIONS Typewritten or handwritten provisions shall control all printed provisions of contract in conflict with them. 28. BROKER REPRESENTATION If either Party chooses to be represented by a Licensed Real Estate Broker upon Seller’s execution hereof, then that Party solely shall be responsible for any such Broker fee or expense due to said Broker. 29. EFFECT OF PARTIAL INVALIDITY The invalidity of any provision of this contract will not and shall not be deemed to affect the validity of any other provision. In the event that any provision of this contract is held to be invalid, the parties agree that the remaining provisions shall be deemed to be in full force and effect as if they had been executed by both parties subsequent to the expungement of the invalid provision. 30. GOVERNING LAW It is agreed by and between the parties hereto that this contract shall be governed by, construed, and enforced in accordance with the laws of the State of Florida. 31. COUNTERPARTS; FACSIMILE COPY This contract may be executed in two or more counterparts, each of which shall be deemed an original [GM21-2064-101/282999/1] Page 8 of 10 and all of which together shall constitute one instrument. A facsimile copy of this contract, including any addendum, attachments, and any written modifications hereof, and any initials or signature thereon shall be deemed an original. 32. ENTIRE AGREEMENT Upon execution by Seller and Buyer, this contract shall constitute the entire agreement between the parties, shall supersede any and all prior and contemporaneous written and oral promises, representations, or conditions in respect thereto. All prior negotiations, agreements, memoranda, and writings shall be merged herein. Any changes to be made in this agreement shall only be valid when expressed in writing, acknowledged by the parties, and incorporated herein or attached hereto. [GM21-2064-101/282999/1] Page 9 of 10 EXECUTED this _____ day of ________________________, 2022 by Buyer. Attest: ______________________________ By: ____________________________________ ______________________________ Print Name/Title: __________________________ Print Name ______________________________ ______________________________ Print Name APPROVED BY SELLER & EFFECTIVE this _____ day of _________________________, 2022. Countersigned: CITY OF CLEARWATER, FLORIDA ___________________________ By: __________________________ Frank V. Hibbard Jon P. Jennings Mayor City Manager Approved as to form: Attest: ___________________________ ________________________________ Laura Mahony Rosemarie Call Senior Assistant City Attorney City Clerk [GM21-2064-101/282999/1] Page 10 of 10 EXHIBIT A LEGAL DESCRIPTION Lots 50, 51, 52, 53 and 54, G.L. BIDWELLS OAKWOOD ADDITION TO CLEARWATER, according to the plat thereof, as recorded in Plat Book 1, Page 46 of the Public Records of Pinellas County, Florida. The Remainder of this Page Intentionally Left Blank Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0081 Agenda Date: 2/3/2022 Status: Public HearingVersion: 1 File Type: Action ItemIn Control: Planning & Development Agenda Number: 7.2 SUBJECT/RECOMMENDATION: Approve the first amendment to an existing Development Agreement between A P Beach Properties, LLC (the property owner) and the City of Clearwater for property located at 401/405/415/419 Coronado Drive and 406/410/420 Hamden Drive, which includes a revision to Exhibit B to provide new conceptual site plans and elevations, revises the overall size of the site and density and sets a new date by which time site plan approval must be obtained; adopt Resolution 22-01, and authorize the appropriate officials to execute same. (HDA2013-08006A) SUMMARY: Development Proposal: No changes have been made to the Development Proposal presented at the January 20, 2022 council meeting. This proposed first amendment will add three parcels (located centrally along Hamden Drive) totaling 0.44 acres to the subject site increasing the area from 1.32 acres to 1.759 acres. The owners propose to utilize the otherwise permitted density of 50 units per acre or 66 units associated with the original 1.32 acres and incorporate the previously approved allocation of an additional 100 units from the Hotel Density Reserve through Beach by Design resulting in a total of 166 units as originally approved. The three added parcels do not include any intensity of use because all of it has been or is in the process of being transferred to other sites. The density (hotel units per acre) will decrease from 125.75 hotel units per acre to 94.32 units per acre. The additional property will enable the applicant to provide a larger building footprint and a more efficient parking layout. The request includes a new conceptual site plan and accompanying building elevations (Exhibit B) and certain changes to the Development Agreement as listed below. §Fifth Recital is updated to provide an increase in project area to 1.759 acres. §Sixth Recital is updated because the proposed demolition of a hotel in the original agreement is no longer applicable as that hotel has since been demolished. §Section 3.3 is updated to reflect the address of the three additional lots. §Section 4.2 is updated to show an increase in provided parking spaces. The number of spaces required (199 spaces) has not increased however the applicant is committing to providing more parking than otherwise required. §Exhibit A is updated to provide a revised legal description which includes the three additional lots. §Exhibit B is updated to reflect the three additional lots on the conceptual site plan and Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0081 elevations. The current proposal will result in the removal of the existing surface parking lot and as noted, redevelop the site with a 166-unit overnight accommodation use (94.32 hotel units per acre, including the previously approved allocation of 100 rooms from the Hotel Density Reserve). The building will be 100 feet as measured from the point at which minimum floor elevations have been established by law) to flat roof with the parking on the first four levels. The proposal continues to include a tropical modern architecture, which is consistent with and complements the tropical vernacular envisioned in Beach by Design. Consistency with the Community Development Code: No changes have been made to the Conceptual Site Plan presented at the January 20, 2022 council meeting. The Conceptual Site Plan continues to appear to be consistent with the CDC regarding: §Minimum Lot Area and Width §Minimum Setbacks §Maximum Height §Minimum Off-Street Parking §Landscaping Consistency with Beach by Design: No changes have been made to the Conceptual Site Plan presented at the January 20, 2022 council meeting. The Conceptual Site Plan continues to appear to be consistent with the Beach by Design with regard to: §Design Guidelines §Hotel Density Reserve Standards for Development Agreements: The proposal is in compliance with the standards for development agreements, is consistent with the Comprehensive Plan and furthers the vision of beach redevelopment set forth in Beach by Design. The proposed first amended and restated amendment to the existing Development Agreement will be in effect for a period not to exceed ten years, meets the criteria for the allocation of rooms from the Hotel Density Reserve under Beach by Design and includes the following main provisions: §Provides for no change in the number of units (100 units) allocated from the Hotel Density Reserve (previously approved as part of HDA2013-08006/Resolution No. 14-25); §Revises Exhibit B which includes new conceptual site plans, architectural drawings, elevations and perspectives; §Requires the developer to obtain building permits within one year of approval of the amended and restated Development Agreement and certificates of occupancy in accordance with Community Development Code (CDC) Section 4-407; §Requires the return of any hotel unit obtained from the Hotel Density Reserve that is not constructed; §For units allocated from the Hotel Density Reserve, prohibits the conversion of any hotel unit to a residential use and requires the recording of a covenant restricting use of such hotel units to overnight accommodation usage; and §Requires a legally enforceable mandatory evacuation/closure covenant that the hotel will be closed as soon as practicable after a hurricane watch that includes Clearwater Beach is Page 2 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0081 posted by the National Hurricane Center. Changes to Development Agreements: Pursuant to Section 4-606.I., CDC, a Development Agreement may be amended by mutual consent of the parties, provided the notice and public hearing requirements of Section 4-206 are followed. Revisions to conceptual site plans and/or architectural elevations attached as exhibits to this Development Agreement shall be governed by the provisions of Section 4-406, CDC. Minor revisions to such plans may be approved by the Community Development Coordinator. Other revisions not specified as minor shall require an amendment to this Development Agreement. The Planning and Development Department is recommending approval of this first amendment to an existing Development Agreement which provided for the allocation of up to 100 units from the Hotel Density Reserve under Beach by Design. Page 3 City of Clearwater Printed on 2/1/2022 Resolution No. 22-01 RESOLUTION NO. 22-01 A RESOLUTION OF THE CITY OF CLEARWATER, FLORIDA AMENDING A DEVELOPMENT AGREEMENT BETWEEN THE CITY OF CLEARWATER AND A P BEACH PROPERTIES, LLC PROVIDING AN EFFECTIVE DATE. WHEREAS, the City and the Developer are parties to that certain Hotel Density Reserve Development Agreement (the “Agreement”) dated October 2, 2014, and the Agreement is attached as Exhibit “1;” and WHEREAS, the City and the Developer desire to amend certain terms and provisions of the Agreement, as more fully set forth in the attached Exhibit “2;” and, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section1. The FIRST AMENDMENT TO THE HOTEL DENSITY RESERVE DEVELOPMENT AGREEMENT between the City of Clearwater and A P BEACH PROPERTIES, LLC (as assigned), a copy of which is attached as Exhibit “2,” is hereby approved. Section 2. This resolution shall take effect immediately upon adoption. Section 3. The City Clerk is directed to submit a recorded copy of the Development Agreement to the state land planning agency no later than fourteen (14) days after the Development Agreement is recorded. PASSED AND ADOPTED this _______ day of _____________, 2022. ____________________________ Frank Hibbard Mayor Approved as to form: Attest: __________________________ _____________________________ Matthew Mytych Rosemarie Call Assistant City Attorney City Clerk FIRST AMENDMENT TO THE HOTEL DENSITY RESERVE DEVELOPMENT AGREEMENT THIS FIRST AMENDMENT TO THE HOTEL DENSITY RESERVE DEVELOPMENT AGREEMENT (“AMENDMENT”) is dated the _____ day of _______________, 2021, and entered into by and between AP BEACH PROPERTIES, LLC, a Florida limited liability company (“Developer”), as successor in interest of Mainstream Partners, VIII, LTD., its successors and assigns, and the CITY OF CLEARWATER, FLORIDA, a municipality of the State of Florida acting through its City Council, the governing body thereof (the “City”). WITNESSETH: WHEREAS, Developer and the City entered into that certain Hotel Density Reserve Development Agreement dated October 2, 2014 (the “Development Agreement”) a full copy of which is attached hereto as Exhibit 1 which allocated one hundred (100) units from the Hotel Density Reserve to that certain real property located at 405 Coronado Drive, Clearwater, FL 33767 (the “Property”); and WHEREAS, on or about July 21, 2015, the Community Development Board approved Flexible Development Application (FLD 2015-05016) which was consistent with the conceptual site plan and elevations approved as part of HDA2013-08006; and WHEREAS, the Developer seeks to increase the number of parking spaces from the previously approved 199 spaces to between 360 and 400 spaces, to amend the Development Agreement to include additional parcels, and to amend the definition of the “Property” to encompass 401, 405, 415, and 419 Coronado Drive, and 406, 410, and 420 S. Hamden Drive (Parcel Nos. 08-29-15-17622-000-0010; 08-29-15-17622-000-0020; 08-29-15-17622-000-0030; 08-29-15-17622-000-0050; 08-29-15-17622-000-0110; 08-29-15-17622-000-0100; 08-29-15- 17622-000-0090; and 08-29-15-17622-000-0080); and WHEREAS, this amendment does not increase the approved density, does not increase the previously approved height, or change the previously approved setbacks, and WHEREAS, upon completion the planned hotel will contain 166 overnight accommodation units, which includes 100 units previously allocated from the Hotel Density Reserve (“Reserve Units”). NOW THEREFORE, in exchange for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Developer and the City agree as follows: RECITALS: 1. The recitals listed above are true and correct and incorporated herein by reference. AMENDMENT TO DEVELOPMENT AGREEMENT: 2. The fifth (5th) recital of the Development Agreement is hereby deleted and the following is substituted in lieu thereof: “WHEREAS, the Developer owns 1.756 acres of real property (“Property”) in the corporate limits of the City, more particularly described in Amended Exhibit “A” attached hereto and incorporated herein; and” 3. The sixth (6th) recital of the Development Agreement is hereby deleted, and the following is substituted in lieu thereof: “WHEREAS, the Developer desires to develop the Property with one hundred sixty-six (166) overnight accommodation units including accessory uses for the use of guests of the hotel only such as meeting space, pool, and parking with a minimum of 1.2 spaces per hotel unit or one hundred and ninety-nine (199) spaces and shall also include an additional minimum of fifty (50) spaces to be made available to the public, generally conforming to the architectural elevation dimensions shown in composite Amended Exhibit “B” (collectively, the improvements are the “Project”); and” 4. Amendment of SECTION 3. Property Subject to this Agreement. Section 3.3 is hereby deleted, and the following is substituted in lieu thereof: “3.3 The Property is generally located at 401, 405, 415, and 419 Coronado Drive, and 406, 410, and 420 S. Hamden Drive, Clearwater, FL 33767, as further described in Amended Exhibit “A.”” 5. Amendment of SECTION 4. Scope of Project. Sections 4.2 and 4.4 are hereby deleted, and the following is substituted in lieu thereof: “4.2 The Project shall include a minimum of one hundred and ninety-nine (199) parking spaces (1.2 spaces per unit), as defined in the Code. The Project shall also include a minimum of fifty (50) parking spaces which shall be made available to the public for the life of the project.” 6. Amendment of Exhibit “A”. Exhibit “A” to the Development Agreement is hereby deleted and Amended Exhibit “A” attached hereto is substituted in lieu thereof. 7. Amendment of Exhibit “B”. Exhibit “B” to the Development Agreement is hereby deleted and Amended Exhibit “B” attached hereto is substituted in lieu thereof. 8. No Further Changes. Except as set forth herein there are no further changes, amendments or modifications to the Development Agreement. Developer: AP BEACH PROPERTIES, LLC, A Florida limited liability company _______________________________ By: __________________________ Print Name: ____________________ ________________, Managing Member _______________________________ Print Name: ____________________ As to “Developer” City: CITY OF CLEARWATER, FLORIDA, a Florida municipal corporation _______________________________ By: __________________________ Print Name: ____________________ Jon P. Jennings, City Manager _______________________________ Print Name: ____________________ As to “City” Attest: _________________________________ Rosemarie Call, City Clerk Countersigned: _________________________________ Frank V. Hibbard, Mayor Approved as to Form: _________________________________ Matthew J. Mytych, Esq. Assistant City Attorney Amended Exhibit “A” to Development Agreement Legal Description of Property LOTS 1, 2, 3, 4, 5, 6, 8, 9, 10, 11 AND 12, COLUMBIA SUBDIVISION NO. 4, ACCORDING TO THE MAP OR PLAT THEREOF, AS RECORDED IN PLAT BOOK 27, PAGE 50 OF THE PUBLIC RECORDS OF PINELLAS COUNTY, FLORIDA. AND LOT 1-A OF COLUMBIA SUBDIVISION NO. 5, ACCORDING TO THE MAP OR PLAT THEREOF AS RECORDED IN PLAT BOOK 31, PAGE 16, PUBLIC RECORDS OF PINELLAS COUNTY, FLORIDA. DRAWING INDEXLOCATION MAPNORTH405 CORONADO DR.A1-0 COVER SHEETA1-1 LEVEL 1/ SITE PLANA1-5 LEVEL 5A1-6 LEVEL 6A1-8 ELEVATIONSA1-9 ELEVATIONSA1-12 VOLUME STUDYClearwater, Florida 33767A1-13 CONCEPTUAL RENDERINGSA1-2 LEVEL 2A1-3 LEVEL 3A1-14 CONCEPTUAL RENDERINGSA1-10 OPENING CALCULATIONS A1-11 OPENING CALCULATIONS5TH STCORONADO DRS HAMDEN DrA1-15 CONCEPTUAL RENDERINGSA1-16 CONCEPTUAL RENDERINGSA1-7 LEVEL 7-8A1-12A BUILDING SEPARATION EXHIBITSITE DATA TABLEA1-4 LEVEL 4A1-7A LEVEL 9405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRCCOVER SHEETA1_0 HotelLobbyBuildingServices10'-0" SIDEWALK TYP.Ramp UpHotelLobbyBuildingEntryPlaza2Ground Level Garage: - 81 SPACES10'-0" SETBACKPROPERTY LINEPROPERTY LINE 15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE10' SETBACK 181891542922Service EntryEnter OnlyExit Only15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHTCanopyAboveS. HAMDEN Dr.CORONADO DrBAYSIDE DrEntry & Exit24'-0" TYP.10'-0"10'-0"SIDEWALK24'-0" TYP.24'-0" TYP.18'-0" TYP.9'-0" TYP.17'-0"10'-1"15'-1"16'-7"20'-2"Drop-Off5TH STBicycleRacksLandscape & Hardscape PlazaBicycleRacksHardscapeFeatureLandscape Park405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1GROUND LEVEL1" = 30'LEVEL 1/SITE PLANA1_1 Hotel LobbyBelow2nd Level Garage: - 101 SPACESBuildingEntryPlazaBelowBuildingServicesBelowHotelLobbyRamp UpRamp Down10'-0" SETBACKPROPERTY LINEPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE 15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHTCanopyAboveFirePumpRoom25181728922Fire CommandRoom24'-0" TYP.24'-0" TYP.24'-0" TYP.18'-0" TYP.9'-0" TYP.405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1LEVEL TWO PLAN1" = 30'LEVEL 2A1_2 Mech./Laundry3rd Level Garage: - 111 SPACESLobbyRamp UpRamp Down10'-0" SETBACKPROPERTY LINEPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE 15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHT301817299222224'-0" TYP.24'-0" TYP.24'-0" TYP.18'-0" TYP.9'-0" TYP.405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1LEVEL THREE PLAN1" = 30'LEVEL 3A1_3 Mech./Laundry4th Level Garage: - 93 SPACESLobbyRamp Down10'-0" SETBACKPROPERTY LINEPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE 15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHTPool above and Pool Mech30182911922228Ramp Down24'-0" TYP.24'-0" TYP.24'-0" TYP.18'-0" TYP.9'-0" TYP.405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1LEVEL FOUR PLAN1" = 30'LEVEL 4A1_4 Double Height Amenity10'-0" High AreasBOHLOBBYADMIN.Pool10'-0" SETBACKPROPERTY LINEPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE 15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHTFloor AboveFloorAboveBOH405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1LEVEL 51" = 30'LEVEL FIVEA1_5 Amenity BelowLobbyBelow30 ROOMSPool Below10'-0" SETBACKPROPERTY LINEPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE 15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHT405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1LEVEL SIX1" = 30'LEVEL 6A1_6 46 ROOMS10'-0" SETBACKPROPERTY LINEPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE 15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHT405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1LEVELS SEVEN TO EIGHT1" = 30'LEVELS 7-8A1_7 44 ROOMS10'-0" SETBACKPROPERTY LINEPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15'-0" REQUIRED SETBACKPROPERTY LINE15' SETBACK PROPERTY LINE 15'-0" STEPBACKAFTER 25'-0" HEIGHT15'-0" REQUIRED STEPBACKAFTER 25'-0" HEIGHT405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1LEVEL NINE1" = 30'LEVEL 9A1_7A PAINTEDSTUCCO (TYP.)DECORATIVEMETAL PANELSCOVERINGPARKING AREA.ENTRANCECANOPY.WOODTONEALUMINUM SIDING(TYP.)10'-8"12'-0"14'-0"10'-0"10'-0"10'-0"10'-8"10'-8"11'-4" 100'-0" MAX HEIGHT 4'-0"LEVEL 210'-0"LEVEL 320'-0"LEVEL 430'-0"LEVEL 544'-0"LEVEL 656'-0"LEVEL 766'-8"LEVEL 877'-4"LEVEL 988'-0"ROOF LEVEL99'-4"TOP OFPARAPET103'-4"GROUND FLOOR0'-0"DFE 12.9 + 2'=14.9'See Note BelowFEMA AE 9County Vulnerabilityassessment: 12.9'Freeboard: 24"DFE 14.9'10'-8"12'-0"14'-0"10'-0"10'-0"10'-0"10'-8"10'-8"11'-4" 100'-0" MAX HEIGHTPAINTED STUCCO(TYP.)WOODTONEALUMINUM SIDING(TYP.)GLASS DIVIDERS(TYP.)DECORATIVE VERTICALMETAL LOUVERS COVERINGPARKING AREA.(TYP.)STONE CLADDING (TYP.)4'-0"LEVEL 210'-0"LEVEL 320'-0"LEVEL 430'-0"LEVEL 544'-0"LEVEL 656'-0"LEVEL 766'-8"LEVEL 877'-4"LEVEL 988'-0"ROOF LEVEL99'-4"TOP OFPARAPET103'-4"GROUND FLOOR0'-0"DFE 12.9 + 2'=14.9'See Note BelowFEMA AE 9County Vulnerabilityassessment: 12.9'Freeboard: 24"DFE 14.9'WOODTONEALUMINUM SIDINGor PAINTEDSTUCCO (TYP.)WHITE PAINTEDSTUCCO (TYP.)STONE CLADDING(TYP.)METAL VERTICALLOUVERS405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMAT ION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC . USE, DUPLICATION OR TRANSM ITTALWITHOUT WR ITTEN PERMISSION IS PROH IBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC2SOUTH ELEVATION1/32" = 1'-0"ELEVATIONSA1_81NORTH ELEVATION1/32" = 1'-0" (TYP.)DECORATIVEMETAL PANELSCOVERINGPARKING AREA.(TYP.)GLASS RAILING(TYP.)PAINTED STUCCO(TYP.)WOODTONEALUMINUM SIDING(TYP.)WHITE PAINTEDSTUCCO (TYP.)10'-8"12'-0"14'-0"10'-0"10'-0"10'-0"10'-8"10'-8"11'-4" 100'-0" MAX HEIGHT 4'-0"LEVEL 210'-0"LEVEL 320'-0"LEVEL 430'-0"LEVEL 544'-0"LEVEL 656'-0"LEVEL 766'-8"LEVEL 877'-4"LEVEL 988'-0"ROOF LEVEL99'-4"TOP OFPARAPET103'-4"GROUND FLOOR0'-0"DFE 12.9 + 2'=14.9'See Note BelowFEMA AE 9County Vulnerabilityassessment: 12.9'Freeboard: 24"DFE 14.9'WHITE PAINTEDSTUCCO (TYP.)WOODTONEALUMINUM SIDING(TYP.)GLASS RAILING(TYP.)GLASS DIVIDERS(TYP.)DECORATIVEVERTICALMETALLOUVERSCOVERINGPARKING AREA.(TYP.)STONECLADDING (TYP.)10'-8"12'-0"14'-0"10'-0"10'-0"10'-0"10'-8"10'-8"11'-4"4'-0"10'-0"20'-0"30'-0"44'-0"56'-0"66'-8"77'-4"88'-0"99'-4"TOP OFPARAPET103'-4"GROUND FLOOR0'-0"100'-0" MAX HEIGHT OPTIONALWATER FEATURE.LEVEL 2LEVEL 3LEVEL 4LEVEL 5LEVEL 6LEVEL 7LEVEL 8LEVEL 9ROOF LEVELDFE 12.9 + 2'=14.9'See Note BelowFEMA AE 9County Vulnerabilityassessment: 12.9'Freeboard: 24"DFE 14.9'WOODTONEALUMINUM SIDINGor PAINTEDSTUCCO (TYP.)WHITE PAINTEDSTUCCO (TYP.)STONE CLADDING(TYP.)METAL VERTICALLOUVERS405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC2EAST ELEVATION1/32" = 1'-0"ELEVATIONSA1_91WEST ELEVATION1/32" = 1'-0" GLAZINGOPENINGSDECORATIVE PANELS4,714 SF1,342 SF5,943 SF11,999 SFTOTAL16,964 SFFACADE AREA:PERCENTAGE:11,999 / 16,964 = 71% GLAZINGOPENINGSDECORATIVE PANELS1,764 SF854 SF8,494 SF11,112 SFTOTAL18,230 SFFACADE AREA:PERCENTAGE:11,112 / 18,230 = 61% 405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRCOPENINGCALCULATIONSA1_102SOUTH ELEVATION1/32" = 1'-0"1NORTH ELEVATION1/32" = 1'-0" GLAZINGOPENINGSDECORATIVE PANELS10,273 SF1,217 SF10,937 SF22,427 SFTOTAL32,420 SFFACADE AREA:PERCENTAGE:22,427 / 32,420 = 70% GLAZINGOPENINGSDECORATIVE PANELS4,714 SF1,342 SF5,943 SF11,999 SFTOTAL16,964 SFFACADE AREA:PERCENTAGE:11,999 / 16,964 = 71% 405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRCOPENINGCALCULATIONSA1_112EAST ELEVATION1/32" = 1'-0"1WEST ELEVATION1/32" = 1'-0" P RO P E R T Y L IN E 1 0 ' -0 " S E T BACK15'-0" SETBACK20' -0 " S T EP BACK 97' -0 "8'-0" 5 ' -0 " 5' -0 " 5 ' -0 "39'-8"46'-8"31'-2"55'-10"31'-2"28'-10"57'-4"61'-4"29'-0"54'-8"32'-4"24'-0"18'-0"5 ' -0 " 5'-0 " 5' -0 " 1 3 ' - 10 " 91 ' - 7 " 7 1 ' -0 "AE9 BFE, +24"FREEBOARD =11' DFE100' MAX HEIGHT 25'-0"REQUIRED STEPBACKSSHALL SPAN A MINIMUMOF 75% OF THE BUILDINGFRONTAGE WIDTH.335'-2"PROVIDED58'-9"+10'-0"=68'-9"=21%OF FRONTAGE WITH NOSTEPBACK.STEPBACK SPAN 79%.25'-0" HEIGHT PROPERTY LINEPL15'-0"SETBACK15'-0"STEPBACK15'-0" STEPBACK ATA HEIGHT NOTMORE THAN 25'-0"25'-0"10'-0" NOSTEPBACK.58'-9" NO STEPBACK.44'-3"14'-6"CORONADO Dr5TH ST 5'-0 " 5 ' -0 " 5 ' -0 "20'-0"STEPBACK 89'-2"31'-2"89'-2"24'-10"61'-8"73'-0"5'-0" 5'-0 " 5' -0 " 1 0 0 ' - 0 " 2 8 ' - 9 " 3 2 ' -0 "8'-8"5'-0"5'-0"9 9 ' - 6 " 7 6 ' - 8 "5'-0"31'-2"31'-2"31'-2"42'-8"55'-11"55'-11"89'-9"25'-0"24'-0 "24 ' -0 "S HAMDEN Dr5T H S T 405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRCVOLUME STUDYA1_121SOUTHWEST MASSING MODELNTS2NORTHEAST MASSING MODELNTS 405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRCSEPARATIONEXHIBITA1_12A1SEPARATION EXHIBITNTS CO RON A D O D r 5th STS HAMDEN DR C O RO NA D O D r S HAM D EN D R 5th ST405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1NORTHWEST AERIAL VIEWNTSCONCEPTUALIMAGESA1_132SOUTHEAST AERIAL VIEWNTS 405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1CORONADO AND FIFTH ST NTSCONCEPTUALIMAGESA1_142VIEW FROM CORONADO DRNTS 405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1VIEW FROM CORONADO DRNTSCONCEPTUALIMAGESA1_152VIEW FROM S HAMDEN DRNTS 405 Coronado Dr.ISSUED DRAWING LOG:THE INFORMATION HEREON IS THE PROPERTY OF BEHARPETERANECZ, INC. USE, DUPL ICATION OR TRANSMITTALWITHOUT WRITTEN PERMISSION IS PROHIBITED. BeharPeteranecz ARCHITECTURE INTERIORS405 Coronado Dr. Clearwater, Florida 2430 TERMINAL DRIVE SOUTH | ST. PETERSBURG, FLORIDA 33712 (727) 800-5300 | ARCHITECTUREBP.COM | AR94533 ID5493DRAWING TITLE:SHEET NUMBER:ISTVAN L. PETERANECZAR94533FLORIDAEDITION:PROJECT NO:DRAWING TITLE:ISSUE DATE:8 December 202121.25HDA / DRC1HOTEL ENTRANCE FROM FIFTH STNTSCONCEPTUALIMAGESA1_162VIEW FROM 5TH STNTS 405 Coronado Dr. - Major Amendment 2021 1 Beach by Design Criteria A. Density: DESIGN RESPONSE: The project will maintain the approved 166 units. With the consolidation of the site by adding the additional parcel (0.45 ac) the total density for the project reduces from 126 OA Units per acre based on a 1.32 acre parcel, to 94 OA Units per acre. B. Height & Separation: DESIGN RESPONSE: 1. Height: The base flood elevation on site is (AE) 10 feet and the Design Flood Elevation (DFE) 12’. The maximum allowable building height is 100’-0” above the DFE (Design Flood Elevation – BFE plus 24” Freeboard). The proposed building height is 100’-0” above the Design Flood Elevation, to top of roof, and 112’-0” to top of roof top mechanical and stair towers. 2. Separation: Per the currently planned and approved buildings in the vicinity, there will be no more than two structures over 100 feet in height within 500 feet and there will be no more than four structures over 100 feet tall within the 800 feet. Please see attached architectural “Separation Exhibit” 3. Floor plate: a. Between 45 feet in height and 100’ there is no part of the floorplate that exceeds 25,000 square feet. b. The mass and scale of the design creates a stepped and tiered effect and the maximum building envelope above 45 feet is 21.24% volumetrically and 13% graphically; significantly below the 75% allowance for buildings with units allocated from the Hotel Pool. C. Design, Scale and Mass of Building: 1. Buildings with a footprint of greater than 5000 square feet or a single dimension of greater than one hundred (100) feet will be constructed so that no more than two (2) of the three (3) building dimensions in the vertical or horizontal planes are equal in length. For this purpose, equal in length means that the two 405 Coronado Dr. - Major Amendment 2021 2 lengths vary by less than forty (40%) of the shorter of the two (2) lengths. The horizontal plan measurements relate to the footprint of the building. DESIGN RESPONSE: The building design, as amended, changes the building from a serpentine structure, tightly fronting on Coronado Dr. to a a simplified “L” shaped building with legs of the “L” along 5th St. And Hamden. The 5th St leg of the building is 180 ft long, as compared to 330 ft for the Hamden portion of the building. 2. No plane of a building may continue uninterrupted for greater than one hundred linear feet (100’). For the purpose of this standard, interrupted means an offset of greater than five feet (5’). DESIGN RESPONSE: The proposed building design adds several, significant horizontal steps to the building facades such that no one surface is longer than 100 feet without a break in the façade. See attached plans and elevations; The Coronado and Hamden stepback guidelines, are implemented as well. 3. At least sixty percent (60%) of any elevation will be covered with windows or architectural decoration. For the purpose of this standard, an elevation is that portion of a building that is visible from a particular point outside the parcel proposed for development. DESIGN RESPONSE: In the proposed elevation design, a significant portion of each façade is composed of windows, balconies, green screens and articulated façade elements. The result is that over 60% of each façade is covered in windows and/or architectural decoration. See attached plans and elevations 4. No more than sixty percent (60%) of the theoretical maximum building envelope located above forty-five feet (45’) will be occupied by a building. However, in those instances where an overnight accommodations use on less than 2.0 acres that has been allocated additional density via the Hotel Density Reserve, no more than seventy-five percent (75%) of the theoretical maximum building envelope located above forty-five feet (45’) may be occupied by a building unless the property is located between Gulfview Boulevard and the Gulf of Mexico, then no more than 70% may be occupied by a building. 405 Coronado Dr. - Major Amendment 2021 3 DESIGN RESPONSE: The proposed design occupies approximately 45% of the “Theoretical Building Envelope” above 45’. This is significantly less than the allowable 75%. 5. The height and mass of buildings will be correlated to: (1) the dimensional aspects of the parcel proposed for development and (2) adjacent public spaces such as streets and parks. DESIGN RESPONSE: The building height is maintained at 100’, as dictated in Beach by Design. The height and mass of the building meets the design standards of Beach by Design. With the addition of the additional parcel, the project site is more regularized. The amended form of the building takes advantage of the added parcel in that the overall shape of the building changes from the serpentine form to a more regular “L” shape. This change in form opens a large landscape area along the curve of Coronado, with building setbacks, in areas over 75 ft. The length of the building and the massing along Hamden is broken down several ways: by regular off sets in the building wall, both horizontal and vertical. The design also proposes landscaping and hardscaping, along Hamden to add variety and scale to the public spaces. We are also proposing to vary the color of the different building masses, to further break down the apparent scale In addition to the greenspace surrounding the building the landscape design concept calls for 10’ wide public sidewalks, hardscape plazas at the hotel entry. See attached plans and elevations, 6. Buildings may be designed for a vertical or horizontal mix of permitting uses. DESIGN RESPONSE: The building will be designed to provide the hotel related spaces and overnight accommodation space, typical for a limited-service hotel. Any hotel amenity, dining, and recreation spaces are intended strictly as integral uses, to support the needs of hotel guests, and are within the allowable 15% of Gross Floor Area accessory allowance. D. Setbacks & Stepbacks: 1. Rights-of-way. 405 Coronado Dr. - Major Amendment 2021 4 The area between the building and the edge of the pavement as existing and planned should be sufficiently wide to create a pedestrian-friendly environment. The distances from structures to the edge of the right-of-way should be: DESIGN RESPONSE: a) Fifteen feet (15') along arterials, and (Proposed 15’-50+’ on Coronado Drive) and 15’ on Hamden Drive. Hamden and Coronado both have a 60’ wide ROW. The 15’ setback on Hamden is prescribed in BbD, and along with the 15’ setback gives nearly 30’ buffer from the building to the curb. Along Coronado Dr. The building average setback on Coronado is well beyond the required 15’. b) Twelve feet (12') along local streets. (Proposed 15.00’ on 5th Street) The 5th Street setback is greater than the 12’ setback prescribed in BbD. This façade also mirrors the 15’ setback on the Marriott AC, across 5th St., giving a 90’ building separation at the first three floors and increasing to nearly 105 feet at the tower elevations. 2. Side and Rear Setbacks Side and rear setbacks shall be governed by the provisions of the Tourist District of the Community Development Code unless otherwise prescribed in the applicable Character District provisions contained in Section II., Future Land Use. DESIGN RESPONSE: 10’ setback proposed. 3. Coronado Drive Setbacks and Stepbacks. To reduce upper story massing along the street and ensure a human scale street environment, buildings using the hotel density reserve along Coronado Drive and Hamden Drives shall be constructed in accordance with the following: a. Buildings constructed with a front setback of fifteen feet (15’) or more shall stepback with a minimum depth of fifteen feet (15’) from the setback line at a height not more than twenty-five feet (25’). DESIGN RESPONSE: Along Hamden Drive, the proposed building is setback back minimally 15’ and up to 20’ from the ROW line and has an additional 15’ stepback at 25’ (above BFE) for 100% of the building frontage. Additionally, the stepped back upper story of the building is broken into smaller scaled masses, breaking down the overall visual scale of the structure. 405 Coronado Dr. - Major Amendment 2021 5 Please see Elevations, plans, and isometric massing study. b. Buildings constructed with a front setback greater than or equal to ten feet (10’) and less than fifteen feet (15’) shall stepback at a height not more than twenty feet (20’). The required stepback/ setback ratio is one and one-half feet (1.5’) for every one foot (1’) reduction in setback in addition to the minimum stepback of fifteen feet (15’). DESIGN RESPONSE: Along Coronado Drive, the proposed building has a minimum setback of 15’ and correspondingly the building is stepped back an additional 15’ at the requisite 25’ height (above DFE) for approximately 100% of the building frontage. (75% minimum is prescribed under Beach by Design.) Please see Elevations, plans, and isometric massing study. c. Buildings constructed with a front setback of less than ten feet (10’) shall provide a building stepback required stepback/ setback ratio is two and one-half feet (2.5’) for every one foot (1’) reduction in setback in addition to the minimum stepback of fifteen feet (15’). DESIGN RESPONSE: N/A d. To achieve upper story facade variety and articulation, additional stepbacks may be required. To avoid a monotonous streetscape, a building shall not replicate the stepback configuration of the neighboring buildings including those across rights-of-way. DESIGN RESPONSE: The neighboring buildings along Coronado Drive are low rise buildings and the proposed design does not mimic or mirror the existing buildings. As mentioned previously, the proposed design greatly reduces the upper story bulk and massing of the building in several ways. Instead of a contiouous straight massed building, the design steps the façade in an alternating rhythm. Then to further break the bulk of the building a block of rooms are left out, creating a 30’ deep break in the façade, giving the appearance of separate buildings. The design then uses alternating colors to accentuate the articulation of the façade. 405 Coronado Dr. - Major Amendment 2021 6 e. Required stepbacks shall span a minimum of 75% of the building frontage width. DESIGN RESPONSE: The required stepbacks span approximately 76% of the building frontage along Coronado Drive and 100% on Hamden Drive. The proposed design brings certain appropriate and reasonable portions of the building forward to create appropriate mass, presence and a sense of entry along Coronado and Hamden Drives. E. Street-Level Facades The human scale and aesthetic appeal of street-level facades, and their relationship to the sidewalk, are essential to a pedestrian-friendly environment. Accordingly: 1. at least sixty percent (60%) of the street level facades of buildings used for nonresidential purposes which abut a public street or pedestrian access way, will be transparent. For the purpose of this standard: a) street level facade means that portion of a building facade from ground level to a height of twelve feet (12') DESIGN RESPONSE: At least 60% of the street level facades are transparent. The facades include significant amount of glazed storefront at the building entry and accessory spaces on Coronado and 5th, as well as the Porte Cochere and building entrance on 5th, and along Hamden Drive the view into the garage is decoratively screened with metal green screening. Additionally, as defined below, the buildings are setback approximately 15 feet or more from all three street front facades, so the streetscapes are effectively 100% transparent. See attached plans and elevations, b) transparent means windows or doors that allow pedestrians to see into: i. the building, or ii. landscaped or hardscaped courtyard or plazas, where street level facades are set back at least fifteen feet (15') from the edge of the sidewalk and the area between the sidewalk and the facade is a landscaped or hardscaped courtyard 405 Coronado Dr. - Major Amendment 2021 7 DESIGN RESPONSE: The buildings step back 15 feet or more from all three street front facades, so the streetscapes are effectively 100% transparent. See attached plans and elevations, c) parking structures should utilize architectural details and design elements such a false recessed windows, arches, planter boxes, metal grillwork, etc. instead of transparent alternatives. When a parking garage abuts a public road or other public place, it will be designed such that the function of the building is not readily apparent except at points of ingress and egress. DESIGN RESPONSE: The design proposes decoratively screened and articulated garage openings on the first two levels. At the third level we propose undecorated garage openings, however, the openings will still be modulated to coordinate with the general rhythm and pattern of the other building façade openings and windows. The openings in the parking area at the 4th floor level is pulled back minimally 15 feet from the face of the building, effectively hiding the openings from pedestrian and higher levels. The design of the garage facades is integral with the overall design of the hotel. See attached plans and elevations, 2. Window coverings, and other opaque materials may cover not more than 10% of the area of any street-level window in a nonresidential building that fronts on a public right-of way. DESIGN RESPONSE: Not more than 10% of the area of any street-level windows are opaqued, 3. Building entrances should be aesthetically inviting and easily identified. Goods for sale will not be displayed outside of a building, except as a permitted temporary use. This standard does not apply to outdoor food service establishments. DESIGN RESPONSE: Acknowledged, 4. Awnings and other structures that offer pedestrians cover from the elements are recommended. Awnings help define entryways and provide storefront identity to both pedestrians and drivers. 405 Coronado Dr. - Major Amendment 2021 8 DESIGN RESPONSE: The design proposes cantilevered awnings and canopies along the Coronado hotel entry facades as well as a significant canopy over the Porte Cochere on 5th Street. These façade articulations will serve to identify the available hotel activity areas and entrances. See attached plans and elevations F. Parking Areas To create a well-defined and aesthetically appealing street boundary, all parking areas will be separated from public rights of way by a landscaped decorative wall, fence or other opaque landscape treatment of not less than three feet (3’) and not more than three and one-half feet (3½’) in height. Surface parking areas that are visible from public streets or other public places will be landscaped such that the parking areas are defined more by their landscaping materials than their paved areas when viewed from adjacent property. The use of shade trees is encouraged in parking lots. However, care should be taken to choose trees that do not drop excessive amounts of leaves, flowers, or seeds on the vehicles below. Entrances to parking areas should be clearly marked in order to avoid confusion and minimize automobile-pedestrian conflicts. Attractive signage and changes to the texture of the road (such as pavers) are recommended. When a parking garage abuts a public road or other public place, it will be designed such that the function of the building is not readily apparent except at points of ingress and egress. DESIGN RESPONSE: The design proposes decoratively screened and articulated garage openings on three levels. . The openings in the parking area at the 4th floor level is pulled back minimally 15 feet from the face of the building, effectively hiding the openings from pedestrian and higher levels. See attached plans and elevations, G. Signage Signage is an important contributor to the overall character of a place. However, few general rules apply to signage. Generally, signage should be creative, unique, simple, and discrete. Blade signs, banners and sandwich boards should not be discouraged, but signs placed on the sidewalk should not obstruct pedestrian traffic. DESIGN RESPONSE: 405 Coronado Dr. - Major Amendment 2021 9 Signage shall be designed per code and submitted for approval along with the building permit. H. Sidewalks Sidewalks along arterials and retail streets should be at least ten feet (10’) in width. All sidewalks along arterials and retail streets will be landscaped with palm trees, spaced to a maximum of thirty-five feet (35') on centers, with “clear grey” of not less than eight feet (8'). Acceptable palm trees include sabal palms (sabal palmetto), medjool palms (phoenix dactylifera ‘medjool’), and canary island date palms (phoenix canariensis). Sidewalks along side streets will be landscaped with palms (clear trunk of not less than eight feet (8')) or shade trees, spaced at maximum intervals of thirty-five feet (35') on centers. Portions of required sidewalks may be improved for nonpedestrian purposes including outdoor dining and landscape material, provided that: 1. movement of pedestrians along the sidewalk is not obstructed; and 2. on-pedestrian improvements and uses are located on the street side of the sidewalk. Distinctive paving patterns should be used to separate permanent sidewalk café improvements from the pedestrian space on the sidewalk. To enhance pedestrian safety and calm traffic, distinctive paving should also be used to mark crosswalks. DESIGN RESPONSE: Sidewalks are minimally 10’ wide. Landscaping shall be designed per code and shall be submitted for approval at DRC application. I. Street Furniture and Bicycle Racks Street furniture, including benches and trash receptacles should be liberally placed along the sidewalks, at intervals no greater than thirty linear feet (30') of sidewalk. Bicycle racks should also be provided, especially near popular destinations, to promote transportation alternatives. Complicated bicycle rack systems should be avoided. The placement of street furniture and bicycle racks should not interrupt pedestrian traffic on the sidewalk. DESIGN RESPONSE: 405 Coronado Dr. - Major Amendment 2021 10 Street Benches and trash receptacles area proposed along Coronado Drive along Hamden Drive, and shall be designed per code and submitted for approval at building permit. J. Street Lighting Street lighting should respond to the pedestrian-oriented nature of a tourist destination. In this context, it should balance the functional with the attractive – providing adequate light to vehicular traffic, while simultaneously creating intimate spaces along the sidewalks. Clearwater’s historic lighting is an attractive, single-globe fixture atop a cast-iron pole. DESIGN RESPONSE: Street lighting, it has not been decided if lighting is to be provided, if the ownership determines that they wish to provide street lighting, it shall be designed per code and submitted for approval at building permit. K. Fountains Fountains provide attractive focal points to public spaces and add natural elements to urban environments. They should be interesting, engaging and unique. While it is important not to overburden architectural creativity regarding fountains, they should meet at least the following standards in order to be a functional and attractive component of the public space: 1. They should be supplemented with street furniture such as benches and trash receptacles, and 2. They should have rims that are: a. Tall enough to limit unsupervised access by small children, and b. Wide enough to permit seating. Fountains should be encouraged in landscaped and hardscaped courtyards and plazas. DESIGN RESPONSE: Along S Hamden Dr, at the intersection of Bayside, we are proposing a wall fountain, or decoration. The design shall comply with the above provisions and shall be submitted for permit. 405 Coronado Dr. - Major Amendment 2021 11 L. Materials and Colors 1. Facades Finish materials and building colors will reflect Florida or coastal vernacular themes. All awnings should contain at least three (3) distinct colors. Bright colors will be limited to trims and other accents. Glass curtain walls are prohibited. DESIGN RESPONSE: The design is primarily white stucco with pale blue and blue-gray surfaces, as well as warm colored stucco or faux wood embelishments. All colors are anticipated to follow the BbD color palate. 2. Sidewalks Sidewalks will be constructed of: a. Pavers; b. Patterned, distressed, or special aggregate concrete; or c. Other finished treatment that distinguishes the sidewalks from typical suburban concrete sidewalks. Materials should be chosen to minimize the cost and complexity of maintenance. DESIGN RESPONSE: Proposed sidewalks will be designed using several coordinating paver styles as well as concrete. 3. Street Furniture Street furniture will be constructed of low-maintenance materials, and will be in a color that is compatible with its surroundings. DESIGN RESPONSE: Concrete street benches are being proposed along Coronado Drive. Designs shall be coordinated with City staff. 4. Color Palette A recommended palette for building colors is presented on the following page. 405 Coronado Dr. - Major Amendment 2021 12 DESIGN RESPONSE: The building shall utilize the BbD color palates. Additional Narrative Responses to Post-DRC Design Guideline Comments Comment: BbD Tropical Vernacular. As per Beach by Design VII Design guidelines, please provide a brief narrative on how this design proposal meets the design intent of providing aesthetically pleasing architecture in a tropical vernacular. Response: In our opinion, Tropical Vernacular, envisions a varied mix of architectural styles, forms, shapes, colors, and sizes, for structures along the beach. Historically, the beach vernacular promoted, sometimes exuberant, freedom of expression for the individual hotel or property owner. This was to aid in marketing and to better set the memories of the stay in the guest’s minds. It provided for a more humane and “fun” experience. This amended design differs from the “Miami” blocky, egg crate, monotone design aesthetic, hopefully adding to a vibrant “Vibe” to the area. Specifically, to the Small Hotel District. Comment: Please provide a brief narrative as to why adding in another parcel without adding in new density to an existing approved development agreement would be beneficial to the proposed development. Response: The addition of the parcel, without the added density, allowed us to “regularize” the building configuration. Because of the pervious parcel shape, the building was a contorted serpentine, and ultimately, inefficient structure. The amended design regularizes the design, allows us more latitude in molding the form, and ultimately relaxing the building on the site. It also allows us to greatly enhance the streetscape experience along Coronado and S. Hamden. Lastly, the added parcel, had it not been added to the larger development parcel would have been almost too small to be reasonably, and cost effectively, redeveloped. The size and shape of the parcel effectively discouraged the efficient redevelopment of the site. Comment: There are several Beach by Design standards which are not being met by the proposed design. There are strong concerns regarding the elevation along S. Hamden which is creating a large wall of parking garage which does not create an inviting human scale place, is not pedestrian friendly or a sense of beach community neighborhood. It is not compatible with the existing buildings across S. Hamden. Response: Acknowledged, please see revised building design and plans. Per discussions with Planning, we reduced the building mass along S. Hamden, broke down the apparent bulk of the building by separating masses and varied the roofscape of the building, to give a more varied, and non-uniform façade and massing. Please see Beach By Design Narrative. Beach by Design Hotel Density Reserve Section V.B.2 Narrative At the time the Development Agreement was entered into between Mainstream Partners VIII, LTD and the City of Clearwater, the parcels this amendment seeks to add to the project were not under common ownership by the developer. AP Beach Properties, LLC is the successor by assignment of the development agreement from Mainstream Partners, VIII, LTD. AP Beach Properties did not acquire the properties subject to the Development Agreement (419 Coronado, 415 Coronado, 405 Coronado, 401 Coronado, and 406 Hamden) and accept assignment of the Development Agreement until February 10, 2017. The original developer Mainstream owned the parcels subject to the Development Agreement from March 10, 2009 until February 10, 2017. The parcels subject to the Development Agreement have never had any density transferred from those properties through a transfer of density rights. This amendment proposes no increase to the 166 units previously approved by the City Council and the Community Development Board and does not result in an increase of units or an allocation of additional units from the Hotel Density Reserve. The result of this amendment is to increase the acreage of the project, thereby reducing the overall units per acre, add significantly more parking for the benefit of the public, and improve the site plan and architectural design of the project. HDA2013-08006A Amended Agreement Original Agreement ´Map not to scale Fifth St Coronado DrS Hamden Dr(0.451± Acres) (1.308± Acres) UPDATED 12-23-2021; MTP 101 Coronado Drive (Pier 60 Hotel)72 108 108 0.72 150.00 36 5/19/2009 8/6/2009 Constructed Constructed FLD2009- 03013 / DVA2009-00001 Wells Permit Status is completed. BCP2011-02294; BTR issued: BTR-0030708; 108 units; DBPR# HOT6215786 619 S. Gulfview Boulevard (Shephard's) 42 160 160 2.37 67.51 118 11/17/2009 12/17/2009 Constructed Constructed FLD2008-12033 / DVA2008- 00002 Wells Allocated rooms reduced from 68 to 42 - minor revision on July 6, 2011; Permit Status is completed. BCP2011-09106/BCP2013-02542; BTR- 9005301: DBPR MOT6203452 655 S. Gulfview Boulevard (Hampton Inn / Quality Inn): (Hampton Inn: 635 Gulfview; Quality Inn: 655 Gulfview)90 181 181 1.44 125.96 71 N/A 4/16/2014 Constructed 2/6/2017 DVA2013- 03001 / HDA2014-02001 / FLD2013-03011 / FLD2014-03007 Nurnberger BCP2014-06256 - issued 12/17/2014 / BCP2014-07307 - issued 02/06/2015; Permit Status is completed. BTR9021241 - QUALITY INN: 91 units; DBPR #MOT6205082; BTR-0038694 - HAMPTON INN & SUITES; DBPR LIC # HOT6215807; Total units: 182 316 Hamden Drive (Hotel B) 79 units allocated; 118 units proposed; 39 units base density; 0.82 acres 300 Hamden Drive (Hotel A) 95 units allocated; 142 units proposed; 47 units base density; 1.10 acres 521 South Gulfview Boulevard (Entrada)30 344 344 3.908 88.02 314 N/A 6/19/2014 Constructed 5/24/2015 HDA2014-04002 / FLD2013-11038 / FLD2014-06019 Parry site plan as related to HDA214-04002 approved as part of FLD2013-11038. New site plan approval request to accommodated approved units as part of the HDA - FLD2014-06019 - approved; BCP2014-11452 issued 08/07/2015; Permit Status is completed. BTR-0024076 - HOLIDAY INN HOTEL & SUITES: 189 units; BTR-0036443 - EDGE HOTEL: Total units: 362 units 650 Bay Esplanade (DeNunzio Hotel)55 102 102 0.95 107.37 47 6/18/2013 7/19/2013 Constructed 6/23/2017 DVA2013- 02001 / FLS2013-02006 Nurnberger Per 6.1.3.2 of the DVA - The Developer shall obtain permits and commenced construction on the development within four (4) years from the effective date of this Agreement (approx. 7/19/17). BCP2015-10210 - issued 12/10/2015 and is Completed; BCP2016-01459 - issued 03-29-2016 and is Completed. BTR-0036580 - FAIRFIELD INN AND SUITES BY MARRIOTT: 102 units 353 Coronado Drive (Parcel B) (345 Coronado also 395 Coronado)96 144 144 0.962 149.69 48 N/A 6/19/2014 3/18/2022 3/18/2022 HDA2013-08005 / FLD2015- 02005 Parry FLD2015-02005 approved; time extension granted 04-13-2019; Building Permits submitted; BCP2019-040024 listed as "active" as of 08-07-2020; BCP2019-110486 listed as "active" as of 08-07-2020. BCP2020-071064 listed as "active" as of 10-05-2020. Time extension granted 08-20-2021; site plan expiration is 03-18-2022 355 South Gulfview Boulevard (also 385 S Gulfview)59 88 88 0.59 149.15 29 N/A 7/20/2017 7/20/2018 12/7/2020 HDA2017-04001 / FLD2017-07012 / APP2017- Parry FLD2017-0712 approved; time extension granted 04-24-2019: site plan expiration is 04-06-2022 BCP2019-040435 submitted 04-12-2019; status: revisions needed as 07-16-2021; BCP2019-080810 submitted 08-27-2019 list as "active" as of 07-16-2021 11/17/200939135.421.92255260174 6/13/2015Constructed12/17/2009 Address of Receiving Property HOTEL DENSITY RESERVE PROJECTS - UNDER CONSTRUCTION / CONSTRUCTED NotesPlannerCase NumberFinal Project Expiration Site Plan Approval Needed by City Council ApprovalCDB MeetingRooms per Base DensityUnits / AcreAcreageTotal Rooms Proposed Total Rooms Built Rooms Allocated Wells DVA2009-00002 / FLD2009-08026; DVA2009-00003 / FLD2009- 08027 (see also FLD2019- 11030) BCP2015-01211 issued 11-13-2015; Permit Status is completed. BTR- 0037618 for 140 units (Residence Inn); BTR-0037619 for 115 units (Springhill Suites); see also HDA2020-08003 / FLD2009-08026B and HDA2020-04002 / FLD2009-08027B for additional information; these additional cases numbers were for the reallocation of the five units that weren't built with the first building permit - they were approved for 260 units but only built 255. The additional noted cases brought back in those five units. 691 S. Gulfview Boulevard (the Views)92 202 202 1.35 149.97 67 N/A 10/16/2013 10/22/2021 10/22/2021 HDA2013- 08001 / FLD2013-08028 Nurnberger FLD2013-08028 approved; time extension granted 02-09-2018; site plan expiration is 10-22-2021; BCP2020-010379 submitted on 01-15-2020 and is in "active" status; BCP2020-010471 submitted on 01-17-2020 and is in "active" status; BCP2020-110817 submitted on 11-25-2020 and is in "active" status; all as of 07-16-2021. 443 East Shore Drive (Courtyard by Marriott)139 139 110.32 6/19/2012 7/19/2012 5/26/2019 5/26/2019 FLD2012-03008 / DVA2012-03001 Jackson FLD2012-03008 approved; time extension granted 04-13-2020: permit expiration is 05-18-2021; BCP2014-08618 issued 08/13/2015; Permit Status is Active. Two TDR applications approved (TDR2018-10002 and 10001) which will transfer five hotel units to the site. The total proposed room count has been updated to include these units. An amendment to the original Development Agreement (listed to the left and given the case file number of HDA2012-03001A) was also submitted as was as an amendment to the approved FLD application (noted to the left and given the case file number of FLD2012-03008A). 443 East Shore Drive (Courtyard by Marriott) 1st amendment 12/18/2019 1/17/2019 1/17/2020 1/17/2020 HDA2012- 03001A / FLD2012- 03008A / TDR2018-10001 / TDR2018-10002 Teft Site plan approved; see comments above for permitting and other information. 443 East Shore Drive (Courtyard by Marriott) 2nd amendment TBD TBD TBD TBD DVA2012-03001B Parry in review status - only realted to the use of eight slips - has nothing to do with intensity of use. Total Rooms Allocated from Reserve 781 Total Rooms Proposed 1,872Total Rooms Built 1,867 Address of Receiving Property Rooms Allocated Total Rooms Proposed Acreage Units / Acre Rooms per Base Density CDB Meeting City Council Approval Site Plan Approval Needed by Final Project Expiration Case Number Planner 325 South Gulfview Boulevard (Parcel A)100 180 1.60 112.50 80 N/A 6/4/2014 2/12/2026 2/12/2026 HDA2013-08004 / FLD2014-12034 Parry 405 Coronado Drive (Parcel C)1.32 125.76 66 9/18/2014 7/28/2024 7/28/2024 HDA2013-08006 / FLD2015-05016 Parry 405 Coronado Drive (Parcel C) 1st amendment 1.76 0.00 TBD TBD TBD TBD HDA2013-08006A Parry 401 (421) South Gulfview Boulevard (Alanik)9/18/2014 9/18/2015*9/18/2015*HDA2014-06004 Parry 401 (421) South Gulfview Boulevard (Alanik) 1st Amendment 8/20/2015 8/16/2021 8/16/2021 HDA2015-06001/FLD2015-09036 Parry 401 (421) South Gulfview Boulevard (Alanik) 2nd Amendment 248 2.146 114.00 107 N/A 11/21/2019 11/21/2020 12/2/2024 HDA2014-06004A/FLD2015-09036A Parry 40 Devon Drive (Sea Captain)10/15/2014 2/8/2021 2/8/2021 HDA2014-07004 / FLD2015-02006 Jackson 40 Devon Drive (Sea Captain) 1st Amendment TBD TBD 2/20/2022 HDA2014-07004A / FLD2015-02006A Parry 166 98117.002271.953 71 HOTEL DENSITY RESERVE PROJECTS - APPROVED 68 114.29144144 FLD2015-09036 approved; time extension granted 10-17-2019; site plan expiration is 06-11-2021; BCP not submitted as of 01-08-2020 * The applicant changed the site plan amending the Dev. Agrmt. resulting in a new site plan approval reqm't and Dev. Agrmt expiration dates. In addition, the FLD was also amended - see below. FLD2014-12034 approved; time extension granted 04-13-2020: site plan expiration is 04- 26-2024; BCP not submitted as of 12-21-2020. Time extension granted 08-20-2021; site plan expiration is 02-12-2026 FLD2015-05016 approved; time extension granted 04-21-2020; site plan expiration is 10-11-2022; BCP not submitted as of 07-16-2021. Time extension granted 08-20-2021; site plan expiration is 07-28-2024 66 100 N/A32148.700.65998 100 N/A N/A The amendment includes a minor amendment previously approved administratively to the hotel building essentially lowering the overall height and adding a detached dwelling on the portion of the site within the LMDR District. The amendment itself added an SFR on the portion of the site within the LMDR district. Permit extension issued 04-05-2021; expiration is 02-20-2022. 1.26 FLD2015-02006 approved; time extension granted 07-31-2017; site plan expiration is 02-08-2021; BCP2019-120352 is in "revisions needed" status as of 07-16-2021. HDA2014-06004A approved at 11-21-2019 council meeting; FLD2015-09036A approved 06-16-2020; expires June 16, 2022; No BCP submitted as of 07-16-2021; Time extension granted 08-20-2021; site plan expiration is 12-02-2024 in review status Notes 630 South Gulfview Boulevard (Captain Bligh)100 159 1.19 133.61 59 N/A 11/20/2014 2/27/2022 2/27/2022 HDA2014-08007 / FLD2015-02004 Parry 715 South Gulfview Boulevard 93 208 2.313 89.93 115 N/A 2/20/2014 2/20/2022 2/20/2022 HDA2013-12008 / FLD2014-11031 Parry 657 Bay Esplanade 10 27 0.35 77.14 17 8/14/2018 9/11/2018 9/11/2019 6/15/2021 HDA2018-04001 / FLD2018-05012 Parry 850 Bayway 27 60 0.661 90.77 33 N/A 2/7/2019 2/7/2020 9/21/2022 HDA2018-10002 Parry 405/408/409/411 East Shore Drive 8 75 1.11 67.57 55.5 N/A 7/18/2019 7/18/2020 7/18/2020 HDA2019-03001 / FLD2020-05012 Parry 309 Coronado (Parcel/Hotel A)3 118 0.9795 120.47 48 N/A 11/19/2020 11/19/2021 6/24/2024 HDA2020-08003 / FLD2009-08026B Parry 309 Coronado (Parcel/Hotel B)2 142 0.9469 149.96 47 N/A 11/19/2020 11/19/2021 6/24/2024 HDA2020-04002 / FLD2009-08027B Parry Total Rooms Allocated from Reserve 604 1,708 Address of Receiving Property Rooms Allocated Total Rooms Proposed Acreage Units / Acre Rooms per Base Density CDB Meeting City Council Approval Site Plan Approval Needed by Final Project Expiration Case Number Planner Total Rooms Pending Allocation Item Count Count Internal Check Status Projects Units Total Rooms in Reserve 1,385 781 TRUE Constructed 7 463 Total Rooms Allocated from Reserve 1,385 604 TRUE In Permit Review 4 318 Total Rooms Pending Allocation 0 1,385 TRUE Subtotal (Constructed/In Review)11 781 Total Remaining For Allocation 0 Approved no permit submitted 11 604 Total*22 1,385 Internal Check TRUE TRUE Total Rooms Proposed * Assumes that the 300 Hamden/316 Hamden come 309 Coronado project is two projects Total rooms allocated is 79 which includes 76 units previously allocated and subsequently built; see DVA2009-00002; FLD2009-08026B approved 12-15-2020; Time extension granted 08-20-2021; site plan expiration is 06-24-2024 Notes FLD2020-05012 approved November 17, 2020; Expires November 17, 2022; An amendment to the HDA has been submitted for an increase in units and height and is in the review process as of July 16, 2021. BCP not submitted as of 04-15-0219; application has been appealed. The appeal was denied in Circuit Court on 12-09-2020. The petitioner did not move for second tier certiorari (30 days to do) - deadline was 01-08-2020; FLD2021-04011 approved 09-21-2021. The original HDA (HDA2016-09001) expired and the 10 units were returned to the Reserve. The same applicant has resubmitted their application at this address and is therefore listed twice in this sheet, once in this line item and once under units returned to the reserve, below. Time extension granted 04-24-2020; site plan expiration is 06-15- 2021 FLD2014-11031 approved; time extension granted 10-17-2019; site plan expiration is 10- 19-2022; BCP not submitted as of 01-08-2020 Total rooms allocated is 95 which includes 93 units previously allocated and subsequently built; see DVA2009-00003; FLD2009-08027B approved 12-15-2020; Time extension granted 08-20-2021; site plan expiration is 06-24-2024 * There were five units which were allocated from the Reserve, returned to the Reserve and then reallocated from the Reserve to the same project 300 Hamden (Hotel A) and 316 Hamden (Hotel B) and later addressed as 309 Coronado. In order to not erroneously double count these units the original allocation (five units) is not included. In addition, a permit related to the construction of those five units has not yet been submitted so those five units are included in the "Allocated but Unbuilt" figure. FLD2015-02004 approved; time extension granted 05-31-2019; site plan expiration is 02-27-2022; BCP not submitted as of 12-21-2020 Allocated but Unbuilt Constructed or Under Construction Total* Room Count Project Count Status HOTEL DENSITY RESERVE UNITS RETURNED TO THE RESERVE HOTEL DENSITY RESERVE PROJECTS - PENDING Address of Receiving Property Rooms Allocated Rooms Returned Acreage Units / Acre Rooms per Base Density CDB Meeting City Council Approval Site Plan Approval Needed by Final Project Expiration Case Number Planner 706 Bayway 15 15 0.349 42.98 17 N/A 11/20/2014 11/20/2015 11/20/2015 HDA2014-08006 / FLD2015-06025 Parry 625 South Gulfview Boulevard 69 69 0.69 100.00 64 N/A 12/4/2013 11/20/2015 12/4/2016 HDA2013-08007 Parry 657 Bay Esplanade 10 10 0.35 28.57 17 N/A 3/2/2017 3/9/2018 3/9/2018 HDA2016-09001 Parry 10 Bay Esplanade 35 35 1.16 TBD 58 N/A TBD TBD TBD HDA2017-12002 Parry 300 Hamden Drive (Hotel A) and 316 Hamden Drive (Hotel B)174 5 1.10 4.55 47 11/17/2009 12/17/2009 Constructed 6/13/2015 DVA2009-00003 / FLD2009-08027 and DVA2009-00002 / FLD2009-08026 and FLD2019-11030 Wells Total Rooms Returned 134 BCP2015-01211 issued 11/13/2015; Permit Status is completed. Please see line seven and eight, above for specifics of Hotel A and Hotel B. These two hotels were developed originally as two separate, albeit physically connected, buildings on two separate properties. Subsequent to construction the two properties were joined together through a Unity of Title without City approval. Case FLD2019-11030, currently in review, seeks to rectify this as well as other issues. The two hotels were allocated a total of 174 units from the Reserve and a total of 260 units were proposed. A total of 255 units were actually built. Each respective DVA includes a provision (Section 6.1.5) that provides that any unbuilt units be returned to the Reserve. withdrawn by applicant via email - 10-01-2018 (technically these units were never allocated but are listed here since a case number was created) FLD/FLS application not submitted as of 03-23-2018; does not count towards rooms allocated. Agreement terminated; removed from top two tables; does not count towards rooms allocated. FLD2015-06025 approved on 09-15-15; BCP2016-03372 - submitted 03-15-2016 / BCP2015-12534 - submitted 12/29/2015; both permits in void status. Current permit BCP2017-04049 references FLD2016-12039 which is for Resort Attached Dwellings. HDA Termination pending - scheduled for Council July 20 and August 3, 2017; removed from top two tables; does not count towards rooms allocated. Notes Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: 9514-22 2nd rdg Agenda Date: 2/3/2022 Status: Second ReadingVersion: 1 File Type: OrdinanceIn Control: Legal Department Agenda Number: 8.1 SUBJECT/RECOMMENDATION: Adopt Ordinance 9514-22 on second reading, approving amendments to the Community Development Code addressing recent legislative changes related to home-based businesses, building design review and building permit fees, and supporting the City’s affordable and workforce housing initiatives. SUMMARY: APPROPRIATION CODE AND AMOUNT: USE OF RESERVE FUNDS: Page 1 City of Clearwater Printed on 2/1/2022 1 Ordinance No. 9514-22 ORDINANCE NO. 9514-22 AN ORDINANCE OF THE CITY OF CLEARWATER, FLORIDA MAKING AMENDMENTS TO THE COMMUNITY DEVELOPMENT CODE BY AMENDING SECTION 3-920. AFFORDABLE HOUSING INCENTIVES TO PROVIDE INCREMENTAL DENSITY BONUSES FOR MIXED-INCOME PROJECTS BETWEEN 15 AND 25 PERCENT AFFORDABLE HOUSING UNITS, TO ALLOW ADDITIONAL OFF-STREET PARKING REDUCTIONS FOR AFFORDABLE HOUSING UNITS NEAR TRANSIT STOPS PROVIDING CERTAIN FREQUENCY OF SERVICE, TO ESTABLISH LONG-TERM BICYCLE PARKING REQUIREMENTS FOR THOSE AFFORDABLE HOUSING UNITS PROVIDING REDUCED OFF-STREET PARKING, AND TO ADD A NEW SUBSECTION C. AFFORDABLE HOUSING FEE REDUCTIONS; REPEALING ARTICLE 3. DIVISION 11. HOME OCCUPATIONS; ADOPTING A NEW ARTICLE 3. DIVISION 11 HOME-BASED BUSINESSES WHICH ESTABLISHES STANDARDS FOR ALL HOME-BASED BUSINESSES, CONSISTENT WITH F.S. 559.955, AND ENSURES CONSISTENCY WITH RESIDENTIAL CHARACTER BY CLARIFYING TYPES OF UNPERMITTED BUSINESSES, LIMITING BUSINESS SIZE AND NUMBER OF OUTSIDE EMPLOYEES, AND ADDRESSING CERTAIN OPERATIONAL CHARACTERISTICS, PARKING LOCATION, AND OTHER SIMILAR REQUIREMENTS; AMENDING SECTION 5- 201. POWERS AND DUTIES TO CLARIFY AND AFFIRM THAT THE COMMUNITY DEVELOPMENT BOARD IS THE CITY’S DESIGN REVIEW BOARD; AMENDING SECTION 8-102. DEFINITIONS BY DELETING HOME OCCUPATION AND ADDING HOME-BASED BUSINESS; AMENDING APPENDIX A – SCHEDULE OF FEES, RATES AND CHARGES, V. BUILDINGS AND BUILDING REGULATIONS (§ 47.087), TO REVISE FEE REDUCTIONS FOR USE OF PRIVATE PROVIDERS AND ESTABLISH A FEE REDUCTION FOR AFFORDABLE HOUSING PROJECTS; AMENDING APPENDIX B – US 19 DISTRICT AND DEVELOPMENT STANDARDS, SECTION B-303.C TABLE 3, TO ADD AFFORDABLE HOUSING AS A FACTOR FOR REDUCING REQUIRED PARKING; MAKING OTHER ADMINISTRATIVE CHANGES; CERTIFYING CONSISTENCY WITH THE CITY’S COMPREHENSIVE PLAN AND PROPER ADVERTISEMENT; PROVIDING FOR SEVERABILITY; AND PROVIDING AN EFFECTIVE DATE. WHEREAS, the City of Clearwater (“City”) adopted the Community Development Code on January 21, 1999, which took effect on March 8, 1999; and WHEREAS, on July 15, 2021 the City demonstrated its commitment to taking a countywide approach to addressing housing affordability by approving the Advantage Pinellas Housing Compact between the municipalities within Pinellas County, the Pinellas County Board of County Commissioners and Forward Pinellas; and 2 Ordinance No. 9514-22 WHEREAS, the City has provided reduced parking for affordable and workforce housing projects in the Community Development Code since 2005 (Ordinance 7499-05), and established additional incentives for affordable housing including a density bonus in 2012 (Ordinance 8313- 12); and WHEREAS, the city’s Affordable Housing Advisory Committee convenes annually as required by Section 420.9076 Florida Statutes and has supported various incentives intended to encourage development and preservation of affordable and workforce housing; and WHEREAS, during its 2021 session, the Florida Legislature passed House Bill 403 (“HB 403”), which, prohibits local governments from taking certain actions relating to the licensure and regulation of home-based businesses; and WHEREAS, the City has determined that certain amendments to the Community Development Code are necessary to remain consistent with the changes to Florida Statutes governing home-based businesses pursuant to HB 403; and WHEREAS, during its 2021 session, the Florida Legislature also passed House Bill 401/Senate Bill 284 (“HB 401/SB 284”), which, preempts local governments from regulating certain building design elements for single-family and two-dwelling residences; and WHEREAS, HB 401/SB 284 also created an exemption to the preemption, allowing local governments to continue to regulate dwellings in those jurisdictions that already have a design review board or architectural review board; and WHEREAS, the City has a long-standing design review board, its Community Development Board (“CDB”), whose duties include performing design consistency reviews for dwellings pursuant to the City’s Land Development Regulations; and WHEREAS, the City does affirm that its CDB is a Design Review Board, as that term is contemplated in HB 401/SB 284; and WHEREAS, HB 401/SB 284 also requires local governments to reduce permit fees where a private provider is used for the purposes of plans review or building inspection services; and WHEREAS, the City desires to also reduce building permit fees for one or two-family residential affordable and workforce housing projects, as certified by the City’s Economic Development and Housing Department; and WHEREAS, at a duly noticed public meeting the Clearwater Community Development Board, pursuant to its responsibilities as the Local Planning Agency, has reviewed this amendment, conducted a public hearing, considered all public testimony and has determined that this amendment is consistent with the City of Clearwater’s Comprehensive Plan and recommended that the City Council adopt this amendment; and WHEREAS, the City Council has fully considered the recommendation of the Community Development Board and testimony and evidence submitted at its public hearing; now therefore, 3 Ordinance No. 9514-22 BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. That Article 3. Development Standards, Division 9. General Applicability Standards, Section 3-920 Affordable housing incentives, Community Development Code, be amended to read as follows: A. Affordable housing density dwelling units. * * * * * * * * * * 3. Density bonus. a. Mixed-income affordable housing developments. Mixed-income affordable housing developments contain a minimum of 15 percent affordable housing units and a maximum of 25 percent affordable housing units, the remainder being market-rate housing units. The percentage of bonus units awarded is based on the percentage of affordable housing units provided, as shown in the table below: Percentage Affordable Housing Dwelling Units Provided (Minimum 15% Required) Bonus Density Awarded (Additional 2.5% Density Bonus for Each 1% Increase Above the 15% Minimum) 15% 25% 16% 27.5% 17% 30.0% 18% 32.5% 19% 35.0% 20% 37.5% 21% 40.0% 22% 42.5% 23% 45.0% 24% 47.5% 25% 50% * * * * * * * * * * B. Affordable housing parking reductionsincentive. 4 Ordinance No. 9514-22 1. Any reduction in required off-street parking shall only apply to those dwelling units which are certified by the City’s Economic Development and Housing Department as affordable housing. All other dwelling units not certified as affordable housing shall meet the minimum off-street parking requirements set out for the use in the applicable zoning district. Certified affordable housing projects may be eligible for a reduction in the required off-street parking consistent with the following: Off-street parking may be reduced to one and one- half (1.5) parking spaces, or less per unit, provided the site with affordable housing units is located within 1,000 feet of a transit stop as measured from the nearest point of exit from the parcel based upon the shortest route of ordinary pedestrian travel and subject to the following: a1. The parking requirement may be reduced to between one and one-half (1.5) and one (1) space per unit for projects located within 1,000 feet of a transit stop if the affordable housing units are designated for senior citizens or disabled persons. b. For all other affordable housing projects, the parking requirement may be reduced to between one and one-half (1.5) and one and one-quarter (1.25) space per unit for projects located within 1,500 feet of a transit stop with 30-minute or more frequent service during peak hours and 60 minute-minutes or more frequent service during off‐peak hours. c. The distance a site is from a transit stop shall be measured from the nearest point of exit from the parcel based upon the shortest route of ordinary pedestrian travel. 2. Long-term bicycle parking shall be provided to any affordable housing unit which is approved with reduced off-street parking consistent with the following: a. The following table sets forth the number of long-term bicycle spaces required for each unit for which the number of off-street parking spaces was reduced. When the determination of the number of required long-term bicycle parking spaces results in a requirement of a fractional space, any fraction less than one-half space shall be rounded down to the nearest whole number and any fraction of one-half space or more shall be rounded up. Type of Affordable Housing Long-Term Bicycle Spaces Detached Dwelling No spaces required. Attached Dwellings: a) with private garage or private storage space for unit No spaces required. b) without private garage or private storage space for unit 0.5 spaces per unit 5 Ordinance No. 9514-22 b. All bicycle spaces provided shall comply with the bicycle parking standards in Section 3-1411. 32. In the case of attached dwellings, if parking is proposed adjacentnext to the building, a buffer that includes a four-foot sidewalk and a five-foot landscaped area shall be provided between the building and parking as illustrated below. * * * * * * * * * * C. Affordable housing fee reductions. 1. Building permit fee reduction. Building plan review and permit fees may be reduced for certified affordable housing developments as set forth in the fee schedule, except where legal constraints prevent such waiving. 2. Multimodal impact fee reduction. The multi-modal impact fee required pursuant to Section 4-905.C.2. may be reduced for qualified affordable housing projects meeting the requirements for the low-income household reduction as established by the Impact Fee Schedule A or B in Section 150-40 of the Pinellas County Land Development Code. Section 2. That Article 3. Development Standards, Division 11. Home Occupations, Community Development Code, be repealed and replaced and renamed to read as follows: DIVISION 11. – HOME-BASED BUSINESSES Section 3-1101. - Purpose. It is the purpose of this division to establish criteria for certain businesses to operate in whole or in part from a residentially zoned property while limiting potential impacts on surrounding properties and maintaining residential character, pursuant to F.S. 559.955. Section 3-1102. - Standards. A. A home-based business shall not include uses such as alcoholic beverage sales, animal boarding, light assembly (other than hand-crafted products), manufacturing, outdoor storage, problematic uses as defined under Article 8, publishing and printing, restaurants, salvage yards, urban farms, vehicle sales/display major, vehicle service, vehicle service limited, vehicle service major, veterinary office, or wholesale/distribution/warehouse facility, or any like uses which are industrial in nature or like uses which require or generate significant parking, as such uses are not compatible with the residential character of the dwelling or the neighborhood. 6 Ordinance No. 9514-22 B. All home-based businesses shall conform to all of the following standards: 1. The activities of the home-based business shall be clearly secondary to the property's principal use as a dwelling unit and must be conducted entirely within the dwelling or a legal accessory structure located on the premises. 2. Home occupations are permitted in an attached garage provided the required parking is retained and accessible. Home occupations are prohibited in carports. 3. There shall be no external modifications made to the dwelling unit or accessory structure to accommodate a home-based business that would not be compatible or appropriate to its residential use and architectural character. 4. No display of products, operations, signs or nameplates shall be visible from outside the dwelling unit. 5. No more than two employees or independent contractors who do not reside at the dwelling unit may work at the dwelling unit in addition to those living in the dwelling unit. The business may have additional remote employees that do not work at the dwelling unit. 6. Retail transactions shall only be conducted from the dwelling unit. 7. The need for parking generated by the home-based business shall be no greater than would normally be expected at a similar residence where no home-based business is conducted. 8. Motor vehicles, trailers, or farm equipment used in conjunction with the home-based business shall be parked or stored consistent with all terms contained in Article 3, Division 14. 9. The home-based business shall not create noise, vibration, heat, smoke, dust, glare, fumes, or noxious odors, detectable to the normal senses at the lot line, or beyond the lot line if the home-based business is conducted in a detached dwelling, or beyond the exterior or any common walls in an attached dwelling. 10. All home-based business activities must comply with all local, county, state, and federal regulations related to the home-based business with respect to the use, storage, or disposal of any corrosive, combustible, or other hazardous or flammable materials or liquids. 11. Home-based business involving the provision of day care services shall comply with the provisions regulating family day cares in accordance with Florida Statutes and obtain all required licenses. Section 3. That Article 5. Decision Making and Administrative Bodies, Division 2. Community Development Board, Section 5-201. Powers and duties, Community Development Code, be amended to read as follows: Section 5-201. Powers and duties. 7 Ordinance No. 9514-22 There is hereby created a community development board to act as the Design Review Board and the local planning agency of the city and with the following powers and duties: * * * * * * * * * * Section 4. That Article 8. Definitions and Rules of Construction, Section 8-102. Definitions, Community Development Code, be amended to read as follows: * * * * * * * * * * Home occupation means an occupation, craft or profession conducted entirely within a dwelling unit or conducted from a motor vehicle based at a dwelling unit such that the use is incidental to the residential use of the dwelling unit and does not change the residential character of the dwelling unit. Home-based business means a business conducted in whole or in part within a dwelling unit or legal accessory structure on that same property, that is secondary to the use of the dwelling for dwelling purposes and does not give external evidence of nonresidential use or adversely affect the uses permitted in the residential district of which it is a part. * * * * * * * * * * Section 5. That Appendix A – Schedule of Fees, Rates and Charges, V. Buildings and Building Regulations (§ 47.087), Community Development Code, be amended to read as follows: V. BUILDINGS AND BUILDING REGULATIONS (§ 47.087): Permit fees and charges: (1) Permits and fees and charges, in general; exceptions: (a) Permits are generally not required for carpeting, painting, wallpapering, paneling over existing walls, and tile, nor where the valuation of labor, materials, and all other items does not exceed $500.00 and the work or operation is of casual, minor, inconsequential nature, and does not violate any city codes or ordinances, or is exempt pursuant to Chapter 75-489, Laws of Florida (Special Acts), Section 25. (b) Valuations for all construction shall be based on the contract value. The current Southern Building Code Congress International's valuation tables may be used if no contract is submitted with the permit application. (c) Plans review feesFees will be reduced by 33 percent for those projects using a private provider offor plan review or building inspection services to determine 8 Ordinance No. 9514-22 compliance with the Florida Building Code, pursuant to Florida Statutes, to review the Building, Plumbing, Mechanical and Electrical trades. as follows: 1. Plan review fee: 50% reduction 2. Permit fee: 50% reduction * * * * * * * * * * (f) Plan review and permit fees for one- or two-family residential affordable housing projects, as defined in Article 8 of this code and certified by the city’s Economic Development and Housing Department, will be reduced by 75%. Section 6. That Appendix B – US 19 Zoning District and Development Standards, Division 3. Subdistrict Standards, Section B-303.C Parking Reduction, Community Development Code, be amended to read as follows: C) Parking Reduction For all uses listed in Table 2. Use and Parking, a reduction in the minimum number of parking spaces may be approved. The combined effect of all applicable reductions in this section shall not reduce the off-street parking required by more than 25 percent. Parking reduction factors are provided in Table 3. Parking Reduction Factors. Table 3. Parking Reduction Factors Factor Criteria Parking Reduction Affordable Housing as certified by the city’s Economic Development and Housing Department All properties within the US 19 District Minimum off-street parking may be reduced to 1 space per dwelling unit when affordable housing project is located within 1,500 feet of a transit stop On-Street Parking Properties within the Regional Center and Neighborhood Center Subdistricts with Type A Street Frontage One legal on-street parking space can be substituted for every required off-street parking space provided the on-street space is located along that portion of the right-of-way immediately abutting the property seeking the adjustment. Electric Vehicle Charging Stations All properties within the US 19 District One off-street parking space equipped with an electric vehicle charging station may be substituted for two required off- street parking spaces. The maximum 9 Ordinance No. 9514-22 substitution shall be no more than eight required spaces. Photovoltaic- Topped Shade Structure All properties within the US 19 District One off-street parking space equipped with a Photovoltaic /PV-topped shade structure (also called solar canopy or solar carport) may be substituted for three required off-street parking spaces. Bus Shelter All properties within the US 19 District Bus shelters may be provided in lieu of up to 15 percent of the required number of parking spaces. This reduction shall only be applied at PSTA approved locations. Bicycle Parking All properties within the US 19 District One bicycle rack that provides a minimum of six-units of parking may be substituted for no more than one parking space. This is in addition to required bicycle parking pursuant to Division 5. Site Design Standards. Shared Parking All properties within the US 19 District Pursuant to Section 3-1405. Section 7. Amendments to the Community Development Code of the City of Clearwater (as originally adopted by Ordinance No. 6348-99 and subsequently amended) are hereby adopted to read as set forth in this Ordinance. Section 8. The City of Clearwater does hereby certify that the amendments contained herein, as well as the provisions of this Ordinance, are consistent with and in conformance with the City’s Comprehensive Plan. Section 9. Should any part or provision of this Ordinance be declared by a court of competent jurisdiction to be invalid, the same shall not affect the validity of the Ordinance as a whole, or any part thereof other than the part declared to be invalid. Section 10. Notice of the proposed enactment of this Ordinance has been properly advertised in a newspaper of general circulation in accordance with applicable law. Section 11. This ordinance shall take effect immediately upon adoption. 10 Ordinance No. 9514-22 PASSED ON FIRST READING ____________________________ PASSED ON SECOND AND FINAL ____________________________ READING AND ADOPTED ____________________________ Frank V. Hibbard Mayor Approved as to form: Attest: ____________________________ ____________________________ Matthew J. Mytych, Esq. Rosemarie Call, MPA, MMC Assistant City Attorney City Clerk PLANNING & DEVELOPMENT DEPARTMENT COMMUNITY DEVELOPMENT BOARD STAFF REPORT MEETING DATE: December 21, 2021 AGENDA ITEM: F.2. CASE: TA2021-11004 ORDINANCE NO.: 9514-22 REQUEST: To amend the City of Clearwater’s Community Development Code to provide incremental density bonuses for mixed-income projects and provide other incentives for affordable housing such as parking and building permit fee reductions, to repeal and replace the city’s home based business regulations, to affirm that the Community Development Board is the city’s Design Review Board, and to amend the city’s Schedule of Fees to provide reduced fees for the use of private providers for plans review and inspections and affordable housing projects. INITIATED BY: City of Clearwater, Planning and Development Department BACKGROUND: The 2021 Florida legislative session passed and enrolled several bills, now effective, which impart certain planning and building requirements. In order to provide clarity or remain consistent with state statutes governing home based businesses, building design review, and building permit fees, certain amendments to the Community Development Code (“the Code”) are proposed in Ordinance 9414-22. Staff is also proposing a limited number of amendments to the Code to support the city’s affordable and workforce housing initiatives. Additional detail regarding the specific House and/or Senate Bills is included within the Analysis section below. ANALYSIS: Proposed Ordinance No. 9514-22 implements the following revisions. Home Based Businesses House Bill 403 (“HB403”) created a new s. 559.995, F.S., related to home-based businesses. Communities traditionally include regulations for home-based businesses, also called home Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 2 occupations, to mitigate their presence in residential neighborhoods. HB403 authorizes home- based businesses to operate in residentially zoned areas and restricts local governments’ ability to regulate them. The statute states, “The activities of the home-based business are secondary to the property’s use as a residential dwelling,” but that it “may not be prohibited, restricted, regulated or licensed in a manner that is different from other businesses in a local government’s jurisdiction, except as otherwise provided in this section.” Ordinance 9514-22 proposes to repeal the city’s existing regulations and replace with new standards consistent with the statutes. Specifically, Section 3-1101. Purpose emphasizes that the standards established are intended to limit potential impacts on surrounding properties and maintain residential character. Within new Section 3-1102. Standards, the proposal incorporates examples of businesses which would not qualify as home-based businesses based on their operational characteristics which are industrial in nature or may generate parking needs “greater in volume than would normally be expected at a similar residence where no business is conducted” (HB403), and are therefore not compatible with the residential character of a dwelling or neighborhood. The other proposed standards comport with the statutes, mirroring the language within. Preemption of Design Review for Residential Buildings In 2021, the legislature also passed House Bill 401/Senate Bill 284 (“HB401/SB284”). Bill text had also been filed under House Bill 55 (“HB55”) that prohibited zoning and development regulations relating to building design for one-or two-family buildings with limited exceptions: structures listed on National Register of Historic Places or contributing structures to a historic district; or the regulations implement the National Flood Insurance Program. HB55 was opposed by many, including the city, and did not pass. But, the final version of HB401/SB284, which passed and was enrolled, added the following building design pre-emption language: (5)(a) Land development regulations relating to building design elements may not be applied to a single-family or two-family dwelling unless: 7. The dwelling is located within the jurisdiction of a local government that has a design review board or architectural review board. In the city, the Community Development Board (“CDB”) is the City’s design review board. The CDB reviews Residential Infill Projects for compliance with established design criteria. The pre- emption in HB401/SB284 does not apply, and the city’s design regulations currently in place governing one- and two-family residential projects in the Downtown and US 19 Districts are allowed to remain. The proposed amendment incorporates “Design Review Board” into Section 5-201 in order to clarify and affirm this under the Powers and Duties of the CDB. Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 3 Discount for Private Provider Services HB401/SB284 also included provisions requiring cities reduce permit fees for projects utilizing private providers for the purposes of building plan review or building inspection services. This bill expanded on 2019 amendments to s. 553.791, F.S. (House Bill 7103) which prohibited local governments from charging a fee, other than a reasonable administrative fee, for building inspections when a property owner or contractor hires a private provider, and clarified existing provisions for reduced fees for plans review. The city does not have a separate inspection fee established, and already provides a 33 percent discount for plan review services when a private provider is used; therefore, no amendments were necessary in 2019. With the strengthening of the regulations, Planning and Development Department staff determined it was prudent to review its fee schedule again and make recommendations for additional changes in order to clarify how it will meet the new statutes, in particular as it relates to inspection services. While talking with other municipalities and researching others’ fee schedules, it became clear that there is a myriad of fee structures used by cities, thus making a direct comparison not possible. For example, while the city does not charge a separate inspection fee, many others do. Additionally, there is a variety of ways permit fees are calculated, including based on the size of the structure or the value of the project (the city’s approach), and some cities have administrative fees already established, or also charge separate fees for all reviews outside of the Florida Building Code (e.g., zoning, stormwater). Staff examined St. Petersburg, Largo and Pinellas County fees for a local comparison. Pinellas County established an administrative fee of $200 and discounts plan review and inspection fees by 75 percent for both commercial and residential projects. Neither St. Petersburg nor Largo have administrative fees at this time, but their discounts for both fees and project types is 50 percent. Ordinance 9514-22 proposes to increase the current fee reduction for projects using a private provider for plan review from 33 percent to 50 percent, and to establish a 50 percent reduction for the permit fee. Additionally, these same reductions are proposed to apply to projects using a private provider for inspections. The Planning and Development Department will be recommending to further evaluate fees after the completion of the Business Process Study, which is expected to start in March 2022 and take approximately one year. Affordable and Workforce Housing Incentives Although not mandated by any recent legislation, the city has demonstrated its continued commitment to addressing countywide housing affordability issues by approving the Advantage Pinellas Housing Compact earlier this year. The Code defines an affordable housing unit as “… any residential dwelling unit leased or owned by a household with a household income of 120 percent or less of the adjusted area median family income for Pinellas County, Florida, as Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 4 determined by the U.S. Department of Housing and Urban Development (HUD).” The city’s definition is inclusive of “workforce housing”, a term that commonly used for households with incomes between 60 and 120 percent of the area median income, although HUD does not distinguish between affordable and workforce housing. Due to the timing of this proposed ordinance, it was possible to discuss opportunities for limited Code changes with the city’s Affordable Housing Advisory Committee (“AHAC”) when it convened in October and November, 2021. The AHAC’s recommendations included reducing permit fees for affordable housing and to be a County leader in incentivizing affordable housing, building upon some of the city’s earlier work to address housing affordability. In 2012, the city established a density bonus in the Code which is structured to support affordable housing while incentivizing mixed-income projects with larger density bonuses than what would be available for projects with a higher percentage of dedicated affordable units. The current table in Section 3-920.A.3.a establishes a bonus for those projects providing either 15 percent affordable housing units or 25 percent affordable housing units. The Code does not state what bonus would apply to projects providing a percentage somewhere in between. The proposed amendments address this by establishing a prorated increase to the density bonus which corresponds to each additional percent of affordable housing dwelling units provided, at a rate of 2.5 percent bonus for each one percent increase in units provided. Ordinance 9514-22 also proposes to provide additional reductions in required off-street parking for designated affordable housing units. There is ample data available showing that parking is expensive to build, regardless of type (surface or structured) and research shows that cities often require more off-street parking than truly needed, which results in excess parking, more expensive projects, and less space on a site for other potential amenities. Housing Policy Debate (2016) found that garage (structured) parking, which is desired in the city’s designated activity centers where the city wants to see more efficient use of land through more intense development, can add over 17 percent to a housing unit’s rent. While the additional cost may be less for projects providing surface parking only, studies show that costs associated with parking are typically passed through to tenants. Source: https://www.planning.org/planning/2018/oct/peopleoverparking/ Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 5 This issue is not limited to affordable or workforce housing developments, but such projects are already challenging to finance. Providing an option to reduce the required parking might be the difference between a project being constructed or not. In a 2018 American Planning Association article discussing the impacts of parking on housing affordability, author Jeff Speck succinctly states that “building parking costs a lot, and that cost usually ends up raising tenant rates.” This same article states that the typical median parking required for a two-bedroom apartment in many cities can be more than half the size of the apartment itself. The Code requires two parking spaces per dwelling unit for all residential development except in the US 19 District where only one and one-half spaces per unit is required and in the Downtown District where one parking space per unit is required. As illustrated in the graphic below, the space required for two parking spaces would be about 650 square feet, which is approximately 72 percent of the square footage of a 900 square foot two-bedroom apartment. The dimensions for each parking space and required aisle width vary based on the angle of the parking, but this graphic is in line with city standards and illustrates how much space is may be required to store vehicles compared to providing housing. Source: Seth Goodman, graphicparking.com Studies show that vehicle ownership rates tend to increase with income and household size, which is the opposite of the common thought that affordable housing needs more parking. A project Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 6 providing fewer off-street parking spaces has lower development costs and potentially frees up more land for additional units, reducing the overall cost of housing for the residents. The Code currently permits affordable housing projects which are located within 1,000 feet of a transit stop and designated for senior citizens or disabled persons to provide less off-street parking (reduce from two spaces per unit to between one and one-half and one space per unit). The proposed amendments reorganize Section 3-920.B and include additional reductions from two spaces per unit to between one and one-half and one and one-quarter spaces per unit for all other affordable housing projects within 1,500 feet of transit stops which provide more frequent service levels. While the proposed reduction is less than that already provided for senior housing projects, the distance from a transit station can be greater, and more parcels would be eligible for the parking reduction. A review of bus routes in Clearwater shows that the majority provide service which meets the proposed standard. Additionally, Appendix B – US 19 Zoning District and Development Standards Table 3. Parking Reduction Factors is proposed to include affordable housing as a reduction factor as well, allowing parking in the US 19 District to be reduced to one space per unit, where one and one-half is currently required. Ordinance 9514-22 also proposes to establish new long-term bicycle parking requirements for affordable housing projects approved with reduced off-street parking when an affordable housing unit does not otherwise have a private garage or other dedicated private storage space. The city established standards for long-term bicycle parking in 2018, which can be found in Section 3- 1411. A new subsection is proposed (3-920.C) so that all fee reductions provided for affordable housing projects are included within a single location in the Code, including reference to the reduced multi- modal impact fee which is established by Pinellas County and implemented by the city. Additionally, the ordinance proposes to establish a new reduction of building plan review and permit fees for affordable housing projects. This is included in this new subsection, and the discount of 75 percent is proposed to be established in the fee schedule located in Appendix A. CRITERIA FOR TEXT AMENDMENTS: CDC Section 4-601 sets forth the procedures and criteria for reviewing text amendments. All text amendments must comply with the following: 1. The proposed amendment is consistent with and furthers the goals, objectives, and policies of the Comprehensive Plan. A review of the Clearwater Comprehensive Plan identified the following goals, objectives and policies which will be furthered by the proposed Code amendments: Policy A.2.2.12 The City will provide density bonuses for affordable housing developments that demonstrate that a minimum of 15% of the total units are reserved as affordable housing units. Such bonuses shall not exceed 50% of the density Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 7 permitted by the Future Land Use Map and shall not include properties located in the Coastal Storm Area. The density bonus shall be established by ordinance in the Community Development Code. Goal A.6 The City of Clearwater shall utilize innovative and flexible planning and engineering practices, and urban design standards in order to protect historic resources, ensure neighborhood preservation, redevelop blighted areas, and encourage infill development. Objective C.1.1 Assure an adequate supply of housing in Clearwater by providing for additional new dwelling units in a variety of types, costs, and locations to meet the needs of the residents of the City of Clearwater. Policy C.1.1.5 The City of Clearwater shall continue to provide information, incentives, and technical assistance to the private sector in order to achieve housing production that meets the needs of very low, low, and moderate households. Objective C.1.2 The City of Clearwater shall continue to provide assistance and incentives for the development of housing that is affordable to very low, low, and moderate income households, including those with special needs, consistent with the level of growth in these income categories. Objective C.1.4 Continue to provide zoning and land use regulations that allow for the development and redevelopment of affordable housing in stable neighborhoods. Policy C.1.4.2 Assisted housing should be located in close proximity to employment centers, mass transit services, parks, and commercial centers. Objective C.1.9 The City of Clearwater shall be proactive in incentivizing the construction of affordable housing. Policy C.1.9.1 The City will provide density bonuses for affordable housing developments that demonstrate that a minimum of 15% of the total units are reserved as affordable housing units. Such bonuses shall not exceed 50% of the density permitted by the Future Land Use Map and shall not include properties located in the Coastal Storm Area. The density bonus shall be established by ordinance in the Community Development Code. Policy C.1.9.2 Allow flexibility with regard to setbacks and off-street parking to accommodate density bonuses associated with affordable housing Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 8 developments provided the project design does not detract from the established or emerging character of the immediate vicinity. Policy C.1.9.3 Allow flexibility with regard to off-street parking for projects containing affordable housing units located within 1000 feet of a transit stop. The City’s Comprehensive Plan does not include goals, objectives or policies that specifically address the changes necessitated by the recent legislative changes, but the proposed amendments do not conflict with the Plan either. The Comprehensive Plan establishes and supports the use of impact fees; however, it does not get into the level of detail that the Code does when establishing the fee schedule. The Comprehensive Plan includes multiple objectives and policies to support and incentivize affordable housing projects, including two identical policies which allow for the density bonus to be established in the Code (Policies A.2.2.12 and C.1.9.1). The proposed change to allow for incremental density bonuses is consistent with the current policies, but both are proposed to be amended by companion amendments to the Comprehensive Plan (CPA2021-11001). In addition to the density bonus, the Plan references the city providing incentives, generally, for affordable housing, as seen in Policy C.1.1.5 and Objectives C.1.2 and C.1.9. The proposed amendment to allow for the permit fee reduction and reduced parking furthers this policy and these objectives. Additionally, there is support for allowing greater flexibility in off-street parking through Policies C.1.9.2 and C.1.9.3 which the proposed amendment further implements. The above referenced goals, objectives and policies of the Comprehensive Plan will be furthered by Ordinance 9514-22. 2. The proposed amendment furthers the purposes of the Community Development Code and other City ordinances and actions designed to implement the Plan. The proposed text amendment will further the purposes of the CDC in that it will be consistent with the following purposes set forth in CDC Section 1-103: Sec. 1-103.A. It is the purpose of this Development Code to implement the Comprehensive Plan of the city; to promote the health, safety, general welfare and quality of life in the city; to guide the orderly growth and development of the city; to establish rules of procedure for land development approvals; to enhance the character of the city and the preservation of neighborhoods; and to enhance the quality of life of all residents and property owners of the city. Sec. 1-103.E.2. It is the further purpose of this Development Code to protect the character and the social and economic stability of all parts of the city through the Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 9 establishment of reasonable standards which encourage the orderly and beneficial development of land within the city. Sec. 1-103.E.3. It is the further purpose of this Development Code to protect and conserve the value of land throughout the city and the value of buildings and improvements upon the land, and minimize the conflicts among the uses of land and buildings. Sec. 1-103.E.9. It is the further purpose of this Development Code to establish permitted uses corresponding with the purpose and character of the respective zoning districts and limit uses within each district to those uses specifically authorized Sec. 1-103.E.12. It is the further purpose of this Development Code to coordinate the provisions of this Development Code with corollary provisions relating to parking, fences and walls, signs, and like supplementary requirements designed to establish an integrated and complete regulatory framework for the use of land and water within the city. Although the statutes limit what the city can regulate, the proposed home-based business regulations seek to guide reasonable growth, preserve neighborhoods, and establish standards that minimize the conflicts that could arise between the uses of the land and buildings (residential dwellings and home-based businesses). Similarly, the CDB acts as the LPA of the city and has the assigned duties of reviewing and deciding certain applications (Level Two approvals) and making recommendations on other applications (Level Three Approvals) which meet the standards of the Code and further the general purposes overall. The proposed amendments to Section 3-920 pertaining to affordable housing and related incentives further these purposes of the code by providing reasonable standards and making clear what is required. As such, proposed Ordinance 9514-22 furthers the purposes in the CDC. Planning & Development Department Development Code Text Amendment Long Range Planning Division Revised for City Council – January 20, 2022 Community Development Board – December 21, 2021 TA2021-11004 – Page 10 SUMMARY AND RECOMMENDATION: The proposed amendment to the Community Development Code is consistent with and will further the goals of the Clearwater Comprehensive Plan and the purposes of the Community Development Code. Based upon the above, the Planning and Development Department recommends APPROVAL of Ordinance No. 9514-22 that amends the Community Development Code. Prepared by Planning and Development Department Staff: ___________________________ Lauren Matzke, AICP Planning and Development Assistant Director ATTACHMENTS: Ordinance No. 9514-22 Resume Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0001 Agenda Date: 2/3/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Official Records & Legislative Services Agenda Number: 9.1 SUBJECT/RECOMMENDATION: Amend City Council Rule 6, Order of Business, and adopt Resolution 22-03. SUMMARY: To streamline the motion process at council meetings, staff is proposing to amend Rule 6 (2) as follows: (2) Motion process for agenda items with Ordinances or Resolutions: agenda items will be presented by the City Manager and any staff designee(s) of his or her choosing, followed by questions by Council, public input, discussion/comments by Council, a motion and second to approve on the agenda item and, vote, a motion and second on the ordinance or resolution, discussion/comments by Council regarding the motion, and vote. Motion process for other agenda items: agenda items will be presented by the City Manager and any staff designee(s) of his or her choosing, questions by Council, public input, discussion/comments by Council, a motion and second to approve on the agenda item, and vote. APPROPRIATION CODE AND AMOUNT: N/A USE OF RESERVE FUNDS: N/A Page 1 City of Clearwater Printed on 2/1/2022 Resolution No. 22-1 RESOLUTION NO. 22-03 A RESOLUTION OF THE CITY OF CLEARWATER, FLORIDA, AMENDING COUNCIL RULES; PROVIDING AN EFFECTIVE DATE. WHEREAS, Section 2.08 of the Clearwater City Charter requires the City Council to determine its own rules and order of business; and WHEREAS, the City Council has revised and updated several rules in years past; and WHEREAS, the City Council has unanimously hired Jon Jennings as the City Manager for the City of Clearwater, effective November 8, 2021; and WHEREAS, the City Council desires to invite and encourage participation by the City Manager during Council meetings and workshops; now, therefore BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF CLEARWATER, FLORIDA: Section 1. Rule 6 (2), Order of Business, be amended as follows: (2) Motion process for agenda items with Ordinances or Resolutions: agenda items will be presented by the City Manager and any staff designee(s) of his or her choosing, followed by questions by Council, public input, discussion/comments by Council, a motion and second to approve on the agenda item and, vote, a motion and second on the ordinance or resolution, discussion/comments by Council regarding the motion, and vote. Motion process for other agenda items: agenda items will be presented by the City Manager and any staff designee(s) of his or her choosing, questions by Council, public input, discussion/comments by Council, a motion and second to approve on the agenda item, and vote. Section 2. This resolution shall take effect immediately upon adoption. PASSED AND ADOPTED this _______ day of _____________, 2022. ____________________________ Frank Hibbard Mayor Resolution No. []A04-09100 /281569/1] 2 Approved as to form: Attest: __________________________ _____________________________ David Margolis Rosemarie Call City Attorney City Clerk Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0004 Agenda Date: 2/3/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Official Records & Legislative Services Agenda Number: 9.2 SUBJECT/RECOMMENDATION: Appoint three individuals to the Marine Advisory Board to fill the remainder of unexpired terms, two through May 31, 2023 and one through July 31, 2023. SUMMARY: APPOINTMENT WORKSHEET BOARD: Marine Advisory Board TERM: 4 years APPOINTED BY: City Council FINANCIAL DISCLOSURE: Not Required RESIDENCY REQUIREMENT: City of Clearwater SPECIAL QUALIFICATIONS: None MEMBERS: 7 + 1 Ex Officio MEETING DATES: 2nd Wed., 8 am (Quarterly) PLACE: Main Library APPTS. NEEDED: 3 THE FOLLOWING ADVISORY BOARD MEMBERS HAVE EITHER BEEN REMOVED FROM THE BOARD BY THE CITY MANAGER OR HAVE RESIGNED, AND NOW REQUIRE REPLACEMENT BY A NEW APPOINTEE: 1.Christina M. Joseph - 2990 Drew St., Apt. 426, 33759 - Graduate Student Original Appointment: 7/18/19 (was serving 1st term until 7/31/23) Removed from board by City Manager 12/17/21 due to excessive absences 2.Michael Mack - 2981 Castle Woods Ln., 33759 - Retired/Credit Officer Original Appointment: 7/20/17 (was serving 1st term until 5/31/23) Resigned 12/8/21 3.Edward T. O’Brien Jr. - 3376 Ferncliff Ln., 33761 - Retired/College Psychology Professor Original Appointment: 7/17/14 (was serving 2nd term until 5/31/23) Resigned 12/14/21 THE NAMES BELOW ARE BEING SUBMITTED FOR CONSIDERATION TO FILL THE Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0004 ABOVE VACANCIES: 1. Julie Battaglia - 2670 Barksdale Ct., 33761 2. Deena Stanley - 1280 Lakeview Rd., Lot 339, 33756 3. Steven Voras - 1101 Stevenson Ave., 33755 Zip codes of current members on board: 1 at 33756 1 at 33759 1 at 33761 1 at 33767 1 at 33786 Page 2 City of Clearwater Printed on 2/1/2022 Cover Memo City of Clearwater Main Library - Council Chambers 100 N. Osceola Avenue Clearwater, FL 33755 File Number: ID#22-0045 Agenda Date: 2/3/2022 Status: City Manager ReportVersion: 1 File Type: Action ItemIn Control: Official Records & Legislative Services Agenda Number: 9.3 SUBJECT/RECOMMENDATION: Appoint three members to the Community Development Board with terms to expire February 28, 2026. SUMMARY: APPOINTMENT WORKSHEET BOARD: Community Development Board TERM: 4 years APPOINTED BY: City Council FINANCIAL DISCLOSURE: Yes RESIDENCY REQUIREMENT: City of Clearwater MEMBERS: 7 & 1 alternate CHAIRPERSON: Mary Lau MEETING DATES: 3rd Tues., 1:00 p.m. PLACE: Main Library APPTS. NEEDED: 3 SPECIAL QUALIFICATIONS: Per the Community Development Code, Section 5-202, “the city commission shall seek a membership with diverse economic, social and professional representation and shall include members qualified and experienced in the fields of architecture, planning, landscape architecture, engineering, construction, planning and land use law and real estate.” THE FOLLOWING ADVISORY BOARD MEMBERS HAVE A TERM WHICH EXPIRES AND NOW REQUIRE REPLACEMENT BY A NEW APPOINTEE: 1. Brian A. Barker - 1430 Rosetree Court, 33764 - Civil Engineer Original Appointment: 4/4/18 (currently serving 1st term to expire 2/28/22) Interested in Reappointment: No 2. Jordan Behar - 990 Bay Esplanade, 33767 - Architecture Original Appointment: 4/4/18 (currently serving 1st term to expire 2/28/22) Interested in Reappointment: No Page 1 City of Clearwater Printed on 2/1/2022 File Number: ID#22-0045 3. Michael Boutzoukas - 2433 Bond Ave., 33759 - Attorney Original Appointment: 2/20/14 (currently serving 2nd term to expire 2/28/22 - Ending 2nd term) THE FOLLOWING NAMES ARE BEING SUBMITTED FOR CONSIDERATION TO FILL THE ABOVE VACANCIES: 1. Andrew Jeffrey Caudell - 420 Druid Road West, 33756 - General Contractor 2. Brenda L. Dallas Griffith - 2055 Wilson Blvd., 33755 - Real Estate 3. David Jaye - 2856 Shady Oak Court, 33761 - Real Estate 4. William C. Jonson - 2694 Redford Court W., 33761 - Former Councilmember & Project Mgr. 5. Travis Norton - 310 Kerry Dr., 33765 - Community Relations 6. Nicholas West - 111 N. Nimbus Ave., 33765 - Political Analyst 7. Andrew Winkler - 2921 Meadow Wood Dr., 33761 - Financial Advisor 8. Bruce Rector - 800 S. Gulfview Blvd., #303, 33767 - Corporate General Counsel (Currently serving 1st term on the Parks and Recreation Board through 7/31/24) Zip codes of current members: 2 at 33755, 1 at 33761, 1 at 33764 and 1 at 33767 2 - 33755 1 - 33759 1 - 33761 2 - 33764 2 - 33767 Current Categories: 1 Architecture 2 Attorneys 1 Civil Engineer 1 Construction and Real Estate 1 Professional Engineer 1 Real Estate Broker/Developer 1 Retired/Public Service Page 2 City of Clearwater Printed on 2/1/2022 Application for Advisory Boards Board Selection Please refer to the City of Clearwater Advisory Boards listing for requirements. You will need to upload at least one of the following: Current voter registration within city limits Valid current Florida Driver License issued to an address within city limits Declaration of Domicile filed with the city clerk affirming residency within city limits Select the Boards That You Would Like to Apply To Boards Community Development Board* Personal Info First Name* Middle Initial Last Name* Email Address * Primary Phone* Length of Residency* Business Owner?* Street Address* City* Zip Code* William c Jonson bill.jonson@usa.net (727) 403-6068 (Example: (123) 456-7890) If not a resident of Clearwater, select "Not a Resident" 6+ Years Do You Own or Represent a Business in Clearwater? Yes No Home Address 2694 Redford Court W Clearwater 33761 Education & Work Highest Level of Education Occupation Employer Relevant Work Experience Community Activities Board Service* Board Experience Board*Start Year*End Year* Bachelor’s degree If retired, enter former occupation Retired - Former Councilmember and Project Manager City of Clearwater I served on the Clearwater City Council from 2001-2007 and 2010-2018 President of the Clearwater Neighborhoods Coalition Founder of Citizens for a Better Clearwater Florida League of Cities Board 2014-2016 Suncoast League of Cities Board 2001-2018 Countryside Northridge Homeowners Association Have you served or do you serve on a board in Clearwater? Yes No Clearwater Code of Enforcement Task Force 1992 1994 Clearwater Environmental Advisory Board 1990 1992 Pinellas Suncoast Transit Authority 2001 2018 Tampa Bay Estuary Board 2001 2007 Courtney Campbell Scenic Highway CAC - Chair 2001 2022 Clearwater City Council 2001 2018 Tampa Bay Area Regional Transit Authority CAC 2007 2022 Forward Pinellas Citizens Advisory Committee 2008 2022 Attachments Voter Registration* One of the boards selected requires the upload of your voter registration. This will satisfy the proof of residency for any other boards selected. Please refer to the City of Clearwater Advisory Boards listing for requirements and please attach a copy of one of the following documents: Current voter registration within city limits Valid current Florida Driver License issued to an address within city limits Declaration of Domicile filed with the city clerk affirming residency within city limits Proof of Residency Bills voter ID 2022-01-10_76.pdf 268.18KB File types accepted: pdf, tif, tiff, jpeg, jpg, gif, doc, docx, rtf, png. 10 MB max file size. Bills voter ID 2022-01-10_76.pdf 268.18KB File types accepted: pdf, tif, tiff, jpeg, jpg, gif, doc, docx, rtf, png. 10 MB max file size. Questionnaire Question 1. What is your understanding of the duties and responsibilities of the Board(s)? Answer 1.* Question 2. Have you ever observed a board meeting either in person or on C-View, the City's TV station? Answer 2.* Question 3. What background, experience, or education qualifies you to serve on the Board(s)? Answer 3.* Question 4. Why do you want to serve on the Board(s)? Answer 4.* Date* Signature* CDC Sec. 5-201 Lists the Powers and Duties: 1) To review and decide appeals from Level One Approvals 2) To review and decide applications for Level Two Approvals 3)To review and make recommendations to the City Council in regard to applications for Level three Approvals 4) to impose conditions on Level One and Level Two Approvals which are determined to be necessary to carry out the purposes of the Development Code 5) adopt rules for the conduct of the CDB meetings and/or establish committees Yes No CDC Sec. 5-202 CDB Membership reads in part "shall seek membership with diverse economic, social and professional representation". I would add economic diversity to the traditional appointees to the CDB who mostly represent development professions. I come from the Clearwater Neighborhoods Association that represents the individual homeowners and renters that are residents within our great city. I want to see Clearwater become the best City within Florida. As stated during the writing of the current CDC, Clearwater is a City in redevelopment. As such the code was written to allow flexibility for quality development. The CDC has provisions to implement this goal. The CDB has the responsibility to ensure that those provisions are fully followed benefiting the property owner, the neighbors and the city as a whole. 1/10/2022 Bruce A. Rector 800 South Gulfview Boulevard #303 Clearwater, Florida 33767 727-507-1710 rector4FL@gmail.com EXPERIENCE Sports Facilities Companies, Clearwater, Florida General Counsel, (2015-present) Leads legal and risk management programs and advises venues on performance and business optimization issues for industry-leading sports facility advice and management companies. Attorney at Law Rector Law Office, PLLC (Manager, 2005-2013) Woodward Hobson & Fulton, LLP (Associate 1999-2001; Partner 2002-2005) Brock, Brock & Bagby (Associate 1990-1995; Partner 1996-1998) Led administrative support personnel and practice concentrated in the areas of general litigation, business and transactional matters. KBA Sports, Inc., Lexington, Kentucky President, Director of Basketball Operations, Basketball Camp Director (2010-15) Led in several positions, and eventually as President, the management and operations for fast-growing sports program and event management company with annual attendance of 700,000. University of Kentucky Graduate Program in Sport Leadership Part-time and Adjunct Faculty (1990-2013) Taught various classes on the topics of Sport Law and Management Indiana Wesleyan University Adjunct Professor (2006-2013) Facilitated Courses on the subjects of Organizational Design and Change and Business Law, Leadership and Ethics and Business Law, Leadership and Ethics (MBA program) and Business Ethics (undergraduate). Leadership Consultant, Trainer, Speaker, Author Consultant (2003-present) Authored Monday Morning Messages: Teaching, Inspiring and Motivating to Lead with Xephor Press in 2005, which was sold worldwide and endorsed by Stephen Covey and Ken Blanchard. JCI, Junior Chamber International President (2003) and International Officer (1998-2004) Developed skills in: bringing multi-cultural teams to consensus; creating programs and messages that most effectively reach international audiences; and building alliances and partnerships with other international organizations. EDUCATION Juris Doctorate University of Kentucky, 1990 Bachelor of Arts in Education University of Kentucky, 1987 2 PROFESSIONAL Leadership Pinellas & CIVIC Graduate (2017); Eco-Tourism Program Day Committee (2018-2019) INVOLVEMENT City of Clearwater Parks and Recreation Advisory Board (2019-present); Chair (2020-present) Candidate, City Council, Seat 2 (2020) Charter Review Committee (2019) Citizens Academy (2019) Ocean Allies Board Member, (2021-present) Jolley Trolley Transportation of Clearwater, Inc. Board Member, (2022-present) Clearwater Beach Association Vice President and Board Member (2021-present) Clearwater Regional Chamber Vice-Chair Executive Committee Member (2018-2019); Board of Directors (2017-2019) Calvary Church Clearwater Member (2017-present) Clearwater Bar Association Associate Member (2018-present) Hurricane Hoops Booster Club of Palm Harbor, Inc. Secretary (2017): President (2016); Vice-President (2015) Tampa Bay Sports Commission Volunteer, 2021 Super Bowl LV Volunteer, 2017 College Football Playoff National Championship Valspar Championship Volunteer – Operations Committee (2017-19): Special Events Committee (2016) University of Kentucky Athletics Association Board of Directors Board member (1988-1990); Athletic Director Search Committee (1988); Head Basketball Coach Screening Committee (1989) University of the Cumberlands Board of Trustees Member (2013-2018) Opportunity for Work and Learning, Inc. Board of Directors, 2000-2003, 2004-2007, 2008-2012, 2013-2014 Second Vice-President (2004-2005; Secretary (2008-2009) International Forum on Youth Business, Beijing China Speaker at first conference on entrepreneurship held on mainland China (November, 2003) JCI World Congress, Copenhagen Denmark Chair, 2003, week-long international conference with 3,500 delegates 3 JCI European Conference, Berlin, Germany Chair, 1998, week-long international conference with 3,000 delegates Commerce Lexington Public Policy Committee (1997-2002); Graduate Leadership Lexington (1991-92) K Association University of Kentucky Athletic Department Alumni Member (1990-present) Kentucky Bar Association Held several positions over the years (member of House of Delegates, member of Young Lawyers, Disciplinary Hearing Officer) U.S. House Committee on Ways and Means, Social Security Subcommittee Witness, Hearing on the Social Security Administration's Website (1997) Kentucky Court of Appeals Nominated by Judicial Nominating Commission for 5th Appellate District, Division 2 vacancy (2006) 11 11,111 _! a 11 11 1% 11....;i_1*....$.41/11_...;-1 ; The Directive of Clearwater Development Code, Section 5-202 sees: Viecitycommissions iatseata members* mWi aid shad % k& members willedandCrperfenadhdie1 " * d1 isg Awing ds4 eadlrle use eigi7ieerhs plana gadkind!sebra dreel Submitted to the (Clearwater City Council on February 3, 2022 by Christine/Chis Michalek: Clearwater Point — 855 Bayway Blvd. #707, Clearwater Beach, Florida 33767 CDB Term CDB Member Profession Employer SklNs/6cpertise Board Service Involvement Address Neighborhood Assoc. genres, is active?) Otlter CURRENT CDB active Mary tau, Chair R Attorney arbitration, litigation ISLAM ESTATE CIVIC ASSOCIATION, active? alternate Muhammad Abdur Ralfm Public Service housing, building teams, consensus, stonrwrater studies Clearwater urban Leadership Coalition GREENWOOD, active? active Michael Ftar>ery Engineer dvf, environmental engineering,water treatment M D CI.EARWATER BAY NEIGHBORHOOD, active? active Andrew Park Owner Park & Eleaser Company Construction mai development church construction storage units Leadership Calvary Baptist Chtr h CLUB HOUSE ESTATES, active? active Sohn Qtnattrodci C.om ercial Development and Real Estate site playing, development permitting NORNINNSIDE MEADOWS, active? 2022 CDB CANDIDATES' 2022 candidate Andrew Jeffrey Caudel General General Contractor Real Estate Employer: D -Mar Corsbuctik ARC Tampa Bay, Housing Pinellas CotriyttARBOR 420 Druid Road West, 33756 OAKS, active? spouse former resigned) CC Member no Mein 2022 candidate Brenda L Dallas GRIUi Real Estate Employer Self Employed Big Brothers/Sisters 2065 Wilson BML, 33755 EDGEWATER, not active no Linkedin 2022 candidate David Jaye Real Estate, Purser Ernpbyer: linked Aurins Prior to ClearVialEr Past 2010 Service on Economic Advisory Board Pres Landlord link LLC Big Brothers/Sisters Pines Hope, Realtors Ongaevation 2856 ShadyOak Ct, 33761 NO ASSOCIATION yes Linicedh 2022 candidate Wiliam C. Jonson onner Clearwater Counaimmter& Putoieet Mg Employe': Retied Clearwater Municipal Code Served Clearwater Code Enfororment Task FameCOUNTRYSIDE VP Clearwater leighborhoods Coaldon 2694 Redford Ct W., 33761 no Liiaedm, yes, aocela, mydearwate r 2022 candidate Travis Norton Conrrnrity Relations Employer: Pined Realtor Organization Undeastandrg of housing historic designation Clearwater Rotary, Pileus Opportunity Cannel, Cleavater Chamber 310 Kerry Dr., 33765, DREW,F.ASTaf HEROJLES Question re: service Alport Adv Board,. serving now or in past? yes Linkedin 2022 candidate Nicholas West Analyst Employer: Republican Party of Florida Affordable Housing 111 N. Nimbus Ave, 33765 SKYCREST, not active no Unkedit, applied for several Cieawater Boards 2022 candidate Andrew MilderWi Finand al Advisor, Employer: Bank of America Financial Planning, - Retirement Benefits Board Member Ampify Clearwater Chamber of Commerce, (past) kittleLeague Coutbyside\ 2921 Meadow Wood Drive, 33761 NORTH COUNTRYSIDE Currently serving on Amplify Board yes Linin 2022 candidate Bruce Rector Corporate General Counsel Employer: Sports Faculties Companies VP Beach Assoc., Mar y1300 Aquarian Board, was on Clearwater Charter Review 2018 S. Guifiview BML, #303, 33767 CLEARWATER POINT, not alive Currently is Chair and serving 1st tern Parks & Rec Board to 7/31/24) no Linkedin