FIRST AMENDMENT TO THE GRANICUS SERVICES AGREEMENT (2)G GRANICUS
408 Saint Peter Street, Suite 600 Amendment
Saint Paul, MN 55102 Prepared for
United States Clearwater, FL
First Amendment to the Granicus Service Agreement between Granicus, LLC
and Clearwater, FL
This First Amendment to the Granicus, LLC Service Agreement is effective on the date this document is signed and
entered into by and between Granicus, LLC, a Minnesota Limited Liability Company d/b/a Granicus (hereinafter
referred to as "Granicus"), and Clearwater, FL (hereinafter referred to as "Client"), with reference to the following:
WHEREAS, the Client and Granicus entered into an Agreement effective 6/1/2021 (the "Agreement"); and
WHEREAS, the Client and Granicus wish to extend the term of the Agreement; and
WHEREAS, in addition to Client's existing solution, Client wishes to add certain products and services as detailed in Q-
170047, which is attached as Exhibit A and incorporated herein by reference; and
NOW, THEREFORE, in consideration of the premises, the parties intend that the Agreement be amended as follows:
1. Compensation shall be amended to include the fees detailed in Exhibit A. Exhibit A is exclusive of applicable
state, local, and federal taxes, which, if any, will be included in the invoice. It is the responsibility of the Client
to provide applicable exemption certificate(s).
2. The term of the Agreement is extended through 5/31/2025.
3. Except as amended by this First Amendment, all other terms and conditions of the Agreement shall remain in
full force and effect.
4. In the event of any inconsistency between the provisions of this First Amendment and the documents
comprising the Agreement, the provisions of this First Amendment shall prevail.
IN WITNESS WHEREOF, the parties have caused this First Amendment to be executed by their duly authorized
representatives.
Agreement and Acceptance
By signing this document, the undersigned certifies they have authority to enter the agreement. The undersigned
also understands the services and terms.
[SIGNATURE PAGE TO FOLLOW]
Order #: Q-170047
Prepared: 01/25/2022
Page 1 of 13
GRAN ICUS
408 Saint Peter Street, Suite 600
Saint Paul, MN 55102
United States
GRANIC j , LLC
By:
axwe B celli
Mana. =r, Contracts
Countersigned:
CITY OF CLEARWATER, FLORIDA
By:
Frank V. Hibbard
Mayor
Appy ved as to form: Attest:
Rosemarie Call
City Clerk
Owen Kohler
Lead Assistant City Attorney
Order #: Q-170047
Prepared: 01/25/2022
Jon P. Jennings
City Manager
Amendment
Prepared for
Clearwater, FL
Page 2 of 13
G GRANICUS
ORDER DETAILS
Prepared By:
Email:
Order If:
Prepared On:
Expires On:
ORDER TERMS
Currency:
Payment Terms:
Current Billing Term
End Date:
Period of Performance:
THIS IS NOT AN INVOICE
EXHIBIT A
Bill Marshall
bill.marshall@granicus.com
Q-172000
01/25/2022
03/26/2022
Exhibit A
Order Form
Clearwater, FL
USD
Net 30 (Payments for subscriptions are due at the beginning of the period of
performance.)
05/31/2022
The Agreement will begin on 2/22/2022 and will continue through the end
of the then current billing term. The Agreement will continue for 36 months
thereafter.
The subscription includes the following domain(s) and subdomain(s):
https://www.myclearwater.com/
https://www.clearwatergas.com/
https://www.myclearwaterparks.com/
hffps://www.myclearwaterevents.com/
https://www.clearwaterpolice.org/
haps://www.myclearwaterlibrary.com/
Order #: Q-172000
Prepared: 01/25/2022
Page 3 of 13
GRAN ICUS
Order Form
Clearwater, FL
PRICING SUMMARY
The pricing and terms within this Proposal are specific to the products and volumes contained within this
Proposal.
Terminating Subscriptions
Solution
Quantity/Unit
Prior Annual Fee
govAccess Plus Edition
0 Each
$19,910.00
govAccess Specialty Subsite Maint & Hosting
0 Each
$7,019.55
govAccess Independent Subsite Maint & Hosting
0 Each
$3,190.70
SUBTOTAL:
$30,120.25
Upon 2/22/2022, annual fees for the terminating subscription(s) shall cease. Any pre -paid fees for the
terminating subscription(s) after the signing of this Agreement will be prorated from the signing of this
Agreement to the end of the Clients then -current billing term, credited, and such credit applied to the annual
fees for new subscriptions.
Client will continue to have access to and use the terminating solution until the new subscription(s) is/are
deployed.
Upon the deployment of Client's new solution, Granicus, upon consent of Client which shall not be
unreasonably withheld, shall remove access to the Client's terminating subscription(s).
One -Time Fees
Solution
Billing Frequency
One -Time Fee
Government Experience Cloud (SERVE)
Up Front
$48,250.00
SUBTOTAL:
$48,250.00
New Subscription Fees
Solution
Bit
Frequency
Quantity/Unit
Annual Fee
Government Experience Cloud (SERVE)
i
Annual
1 Each
$63,601.72
SUBTOTAL:
$63,601.72
• Please note, annual fees for new subscriptions will be prorated to align to Client's then -current billing
term. Exceptions include Recurring Captioning Services, SMS, and Targeted messages.
(2/22/2022-5/31/2022) SUBTOTAL: I
$38,812.24_
• Subtotal amount includes One -Time Fees + prorated New Subscription Fees less any credit for
Terminating Subscriptions.
Order if: 0-172000
Prepared: 01/25/2022
Page 4 of 13
ORAN ICUS
FUTURE YEAR PRICING
Order Form
Clearwater, FL
Period of Performance
Communications Cloud Tier:
for up to 25000 subscribers.
Order #: Q-172000
Prepared: 01/25/2022
Page 5 of 13
6/1/2022-5/31/2023
6/1/2023-5/31/2024
6/1/2024-5/31/2025
Government Experience Cloud (SERVE)
$63,601.72
$63,601.72
$63,601.72
Granicus Remote Administration
$1,501.27
$1,606.36
$1,718.80
Send Agenda (Legistar)
$0.00
$0.00
$0.00
Template - Agenda or Minutes - HTML
$600.52
$642.56
$687.54
Granicus Encoding Appliance
Software (GT)$1,606.36
$1,501.27
$1,718.80
Legistar Add -On - Laserfiche
Integration
$1,501.27
$1,606.36
$1,718.80
Meeting Efficiency Suite
$9,142.78
$9,782.77
$10,467.57
Citizen Participation Suite
$7,506.38
$8,031.83
$8,594.05
Open Platform Suite
$0.00
$0.00
$0.00
Government Transparency Suite
$9,142.78
$9,782.77
$10,467.57
Legistar
$18,015.31
$19,276.38
$20,625.73
Boards and Commissions
$10,931.62
$11,696.83
$12,515.61
Open Platform Suite
$0.00
$0.00
$0.00
Granicus Encoding Appliance
Software (GT)
$1,457.55
$1,559.58
$1,668.75
Recurring Captioning Services (432$
Hours)
$65,586.24!
70,177.28
$75,089.69
govDelivery for Integrations
$0.00 $0.00
$0.00
SUBTOTAL: $190,488.71 $199,370.80 $208,874.63
Communications Cloud Tier:
for up to 25000 subscribers.
Order #: Q-172000
Prepared: 01/25/2022
Page 5 of 13
G GRANICUS
PRODUCT DESCRIPTIONS
Order Form
Clearwater, FL
Stliutbon
Descries
Site Improvement Credit
Site Improvement Credits may only be used towards the cost of
govAccess site improvement projects. Site Improvement Credits are non-
refundable and may not be redeemed as partial credits. Site
Cloud, the client will be able to utilize a number of different outreach
mediums, including email, SMS/text messages, RSS feeds, and social media
integration to connect with its target audiences. The Cloud includes:
Improvement Credits are redeemed as of the date of signature of this
document for the products noted only and may not be substituted for
other Solution(s).
• Unlimited email sends with industry-leading delivery and
management of all bounces
Note: Cancellation of Order does not reactivate Site Improvement Credits
redeemed.
E,tal+s+I n ItRe -(SUWE)
Communications Cloud
The Cloud is a Software -as -a -Service (SaaS) solution that enables
govemment organizations to connect with more people. By leveraging the
Cloud, the client will be able to utilize a number of different outreach
mediums, including email, SMS/text messages, RSS feeds, and social media
integration to connect with its target audiences. The Cloud includes:
• Unlimited email sends with industry-leading delivery and
management of all bounces
• Support to upload and migrate existing email lists
• Access to participate in the GovDelivery Network
• Ability to send mass notifications to multiple devices
• 24/7 system monitoring, email and phone support during business
hours, auto -response to inbound messages from end users, and
emergency support
• Text -to -subscribe functionality
• Up to 2 Web -hosted training sessions annually
• Up to 50 administrators
• Up to 1 GovDelivery account(s)
• Access to a complete archive of all data created by the client for
18 months (rolling)
• Up to 3 hours of message template and integration development
• Up to 100 subscription topics
• Up to 100,000 SMS/text messages per year from a shared short
code within the United States*
*International numbers are not supported. SMS/text messages not used in
the period of performance will not carry over to the following year.
Order #: Q-172000
Prepared: 01/25/2022
Page 6 of 13
GRAN IC1JS
Order Form
Clearwater, FL
lltn
iDesCrifar
Communications Cloud
Advanced Package
The Advanced Cloud Module gives govemment communicators better
insight into the needs of citizens and improves thea ability to enhance
online transactions, promote behavior change through public awareness,
and improve citizen engagement. The Advanced Cloud Module adds
streamlined marketing capabilities that incorporate greater degrees of
audience segmentation, personalization, message testing, and mobile
engagement. The Advanced Cloud Module includes:
• Dynamic segmentation around bulletins, engagement, and
question (e.g. zip code)
• Canned campaigns for re-engagement and new subscriber
onboarding
• Testing: Simple (A/B, 10/10/80)
A subscription for the Advanced Cloud Module is dependent on an active license for the
GovDelivery Communications Cloud.
Communications Cloud - Setup
and Configuration
The Cloud is a Software -as -a -Service (SaaS) solution that enables
govemment organizations to connect with more people. By leveraging the
Cloud, the client will be able to utilize a number of different outreach
mediums, including email, SMS/text messages, RSS feeds, and social media
integration to connect with its target audiences. The Cloud setup and
configuration includes:
• The implementation consultant will be assigned to Recipient during
the setup process for up to 90 days
• Unlimited access to Web -based recorded trainings and online help
for administrations on the following topics: standard Messaging, the
GovDelivery Network, Automation, Mobile and Analytics
• Up to 2 Web -hosted training sessions that must be used within 180
days of Kickoff
• Up to 5 hours of message template and integration development
that must be used within 90 days of Kickoff
Communications Cloud -
Online Training
Provides a balance of Product knowledge and industry best practices to a
specific audience. Sessions are delivered by product experts via
videoconferencing technology.
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 7 of 13
GRANICUS
Order Form
Clearwater, FL
$011
D soriptbn
Advanced Package - Setup
and Configuration
Implementation includes:
• Access to an implementation consultant for up to 90 days
• Access to online training documentation around advanced
account functions and capabilities
• Up to 2 Web -hosted training sessions within 180 days of kickoff
• Up to 5 hours of message template and integration development
within 90 days of kickoff
The implementation process takes four to six weeks, on average,
depending on the availability of stakeholders and/or current GovDeiivery
Communications Cloud experience.
Advanced Package - Online
Training
Provides a balance of Product knowledge and industry best practices to a
specific audience. Sessions are delivered by product experts via
videoconferencing technology.
AzureAD Connector License
Integrate with your Microsoft Active Directories (via Azure AD not on -
prem), giving staff the convenience of a single sign -on experience and
automatically mapping the appropriate roles and permissions in the CMS
to relevant AD users.
For your intranet, the Azure AD connector powers your staff directory and
organization chart to ensure they are dynamically updated on a regular
basis.
This may be used for your web, intranet, and subsites.
OpenCities Subsite License
(With Design)
This License is for up to five (5) subsites to be installed with an instance of
OpenCities.
Examples of subsites include Libraries, leisure centers, festivals, tourism and
more. Using our Subsite functionality, clients can create and manage
subsites without the need to engage in custom web development.
Using the site wizard, you can select what functions and layout needs you
have for the site, set up publishers and permissions, and start entering
content within a matter of days. Create and implement a visual theme in-
house or partner with Granicus to deliver one for you.
• Use the full power of CMS modules to create functionally rich
subsites
• Reduce maintenance costs - all sites benefit from ongoing
Accessibility, Browser, Device and UI updates
• Easily share content such as events in between sites, even if each
site looks different
• Setup password protected sites to deliver secure information to
authenticated users.
Subsites are supported under the same terms as the main site, with the
same SLA and support and maintenance agreements.
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 8 of 13
G GRANICUS
Order Form
Clearwater, FL
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 9 of 13
DOSCriptiOn
OpenCities CMS -License
Client is equipped with the technology, expertise, and training to keep the
website relevant and effective over time. Additional benefits include:
• All out of the box functionality (excluding optional/premium
modules priced separately)
• Platform setup and full project management
• Managed cloud hosting via Microsoft AzureGov
• Ongoing security updates
• Ongoing product updates and enhancements
• WCAG AA Accessibility maintained perpetually
• 99.9% up -time guarantee and 24/7 support for Priority 1 issues (per
SIA)
Comprehensive SLA and Support Ticketing system
OpenForms ENTERPRISE 1
License
The Enterprise plan to accelerate digital transformation for up to: 30 users,
100 published forms.
Key features include:
• Workspaces
• Response workflows
• Custom documents (Certificates, permits, formal letters & more)
• Form versioning & scheduling
• Drag and drop form builder
• Display logic and calculations
• Payments
• Insight dashboard
• Form analytics
• Support team access
• Save responses
• Unlimited responses
• Data connections and API access
Up to: 50GB file uploads, 2,000 web API calls per hour, 20 custom
documents per form
OpenCities Cloud Security
License
OpenCities Cloud Security License - Services Setup and Configuration
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 9 of 13
GRAN ICUS
Order Form
Clearwater, FL
Sari
DOscriPtiogi
OpenCities Content Migration
In this strategy session, we will identify the proper Granicus template for
each page, note any inconsistencies or custom templates, communicate
how we will address certain elements of the content, and review all of this
with the team lead or core team.
City Responsibilities:
• Complete an AIM Spreadsheet (provided by Granicus) listing all
pages in hierarchical order classified as either Archive, Improve or
Migrate
• Identify individual or team with the ability to clarify questions and
promptly make decisions about migration questions
• Provide a desired folder structure for files (if contracted)
What's IN scope?
• Content managed within your current CMS
• Documents/images (if contracted)
What's NOT in scope?
• Anything within an iFrame or embedded HTML content
• Dynamic content pulled from other systems
• Content not managed within CMS
• JavaScript, CSS, or other custom code
• Interactive web forms and/or single page applications
• Written content within image/diagram
• Content contained inside a PDF file
• Documents and images on pages marked "Archive"
Price based on maximum of 800 pages migrated + up to 2,500
documents/images migrated (following proposed AIM process).
OpenCities Training
OpenCifies provides training based on the types of outcomes that City
wants to achieve with OpenCities.
Deliverables:
• Content Publisher training
• OpenForms training
• Site Administrator training
• OpenCities Help Center orientation
City Responsibilities:
• Identify attendees for training
• Ensure attendance by staff at training
• Identify power users who will operate as intemal "trainers"
OpenCities CMS Design
This informs the creation of an additional homepage design
option/wireframe (three total), with two additional rounds of revisions (five
total) on the selected homepage design and inclusion of secondary page
design consistent with the finished homepage design.
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 10 of 13
GRANICUS
Order Form
Clearwater, FL
$nDONAtfran
AzureAD Connector License -
Services Setup and
Configuration Package
OpenCities Intranet integrates with your Microsoft Active Directories (via
Azure), giving staff the convenience of a single sign -on experience.
OpenCities Subsite License
(With Design) - Design Package
Configuration, project management, all training, and support on best
practices during project set up + launch, includes set up of up to three (3)
subsites.
OpenCities CMS - Services
Setup and Configuration
Package
Configuration, project management, all training, and support on best
practices during project set up + launch, includes set up of main site.
OpenForms ENTERPRISE 1 -
Services Setup and
Configuration Package
Set up and configuration of OpenForrns Enterprise License, 30 users, 100
forms
OpenCities Cloud Security
License - Services Setup and
Configuration Package
Granicus uses Imperva's market leading cloud security platform. Sites can
benefit from Imperva's Web Application Firewall (WAF), Bot, Distributed
Denial of Service (DDoS), and Content Delivery Network (CDN).
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 11 of 13
GRANICUS
Order Form
Clearwater, FL
E **MIPO ns
Legistar
Legistar is a Software -as -a -Service (SaaS) solution that enables government
organizations to automate the entire legislative process of the clerk's
office. Clerks can leverage Legistar to easily manage the entire legislative
process from drafting files, through assignment to various departments, to
final approval. Legistar includes:
• Unlimited user accounts
• Unlimited meeting bodies and meeting types
• Unlimited data storage and retention
• Up to one (1) Legistar database
• Up to one (1) InSite web portal
Boards and Commissions
Boards and Commissions is a Software -as -a -Service (SoaS) solution that
enables government organizations to simplify the citizen application and
appointment to boards process of the clerk's office. Boards and
Commissions includes:
• Unlimited user accounts
• Unlimited boards, commissions, committees, and subcommittees
• Unlimited storage of citizen applications
• Access to up to one (1) Boards and Commissions site
• Access to customizable, embeddable iFrame websites for
displaying information to citizens
• Access to a customizable online citizen application form including
board -specific questions
• Customizable forms for board details, appointment details, and
internal tracking details
• Pre -designed document PDFs for applications, board details and
rosters, and vacancy reports
• Downloadable spreadsheets for easy reporting
Optional custom templates for document or report generation may also
be purchased for an additional fee.
Open Platform Suite
Open Platform is access to MediaManager, upload of archives, ability to
post agendas/documents, and index of archives. These are able to be
published and accessible through a searchable viewpage.
Granicus Encoding Appliance
Software (GT)
Granicus Encoding Appliance Software (GT) This includes the UveManager
Software solution where webcosts are started/stopped, agendas
amended and indexed, votes and attendance recorded, and minutes
created.
Recurring Captioning Services
432 hours of live closed captioning.
• All Meetings will incur one hour minimum.
• Cancellations within 24 hrs. will be charged 1 hour minimum.
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 12 of 13
ORANICUS
Order Form
Clearwater, Fl.
GRANICUS ADVANCED NETWORK AND SUBSCRIBER INFORMATION
• Granicus Communications Suite Subscriber Information.
o Data provided by the Client and contact information gathered through the Client's own web properties
or activities will remain the property of the Client ('Direct Subscriber'), including any and all personally
identifiable information (PII). Granicus will not release the data without the express written permission of
the Client, unless required by law.
o Granicus shall: (i) not disclose the Client's data except to any third parties as necessary to operate the
Granicus Products and Services (provided that the Client hereby grants to Granicus a perpetual, non-
cancelable, worldwide, non-exclusive license to utilize any data, on an anonymous or aggregate basis
only, that arises from the use of the Granicus Products by the Client, whether disclosed on, subsequent to,
or prior to the Effective Date, to improve the functionality of the Granicus Products and any other
legitimate business purpose, including the right to sublicense such data to third parties, subject to all legal
restrictions regarding the use and disclosure of such information).
• Data obtained through the Grankus Advanced Network.
o Granicus offers a SaaS product, known as the Communications Cloud, that offers Direct Subscribers
recommendations to subscribe to other Granicus Client's digital communication (the 'Advanced
Network'). When a Direct Subscriber signs up through one of the recommendations of the Advanced
Network, that subscriber is a 'Network Subscriber' to the agency it subscribed to through the Advanced
Network.
o Network Subscribers are available for use while the Client is under an active subscription with Granicus.
Network Subscribers will not transfer to the Client upon termination of any Granicus Order, SOW, or Exhibit.
The Client shall not use or transfer any of the Network Subscribers after termination of its Order, SOW, or
Exhibit placed under this agreement. All information related to Network Subscrbers must be destroyed by
the Client within 15 calendar days of the Order, SOW, or Exhibit placed under this agreement terminating.
o Opt -In. During the last 10 calendar days of the Client's subscription, the Client may send an opt -in email to
Network Subscribers that shall include an explanation of the Client's relationship with Granicus terminating
and that the Network Subscribers may visit the Client's website to subscribe to further updates from the
Client in the future. Any Network Subscriber that does not opt -in will not be transferred with the subscriber
list provided to the Client upon termination.
UPDATES TO SHARED SHORT CODES FOR SMS/TEXT MESSAGING (US CLIENTS ONLY):
• Granicus will be migrating all clients with SMS/Text Messaging Solutions using o shared short code option to a
unique standard toll-free number within the United States (International numbers not supported). Short Codes are
recommended for Text -to -Subscribe functionalities, if enabled where available, for an additional fee.
• Client must hove explicit opt -in for all destinations sent to and adhere to all CTIA guidelines for the duration of its
use.
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 13 of 13
• Caption reservations should be reserved Iwo weeks in advance. Jobs
with little notice may not be guaranteed coverage, 24 hours as an
absolute minimum.
• Real lime Captions are provided at an 98% accuracy readability rating
• Recurring Caption hours not used in the period of performance will not
carry over to the following year.
govDelivery for Integrations
Send notification bulletins directly to constituents who subscribe to receive
updates directly through Granicus (powered by govDelivery). Recieve a
monthly metrics report delivered via email to show subscriber growth and
engagement activity for the past month of bulletin sends, and grow
subscribers through access to the Granicus Advanced Network.
Note: govDelivery intergrations is dependent on an active subscription to
the relevant govMeetings agenda or govAccess CMS solutions.
GRANICUS ADVANCED NETWORK AND SUBSCRIBER INFORMATION
• Granicus Communications Suite Subscriber Information.
o Data provided by the Client and contact information gathered through the Client's own web properties
or activities will remain the property of the Client ('Direct Subscriber'), including any and all personally
identifiable information (PII). Granicus will not release the data without the express written permission of
the Client, unless required by law.
o Granicus shall: (i) not disclose the Client's data except to any third parties as necessary to operate the
Granicus Products and Services (provided that the Client hereby grants to Granicus a perpetual, non-
cancelable, worldwide, non-exclusive license to utilize any data, on an anonymous or aggregate basis
only, that arises from the use of the Granicus Products by the Client, whether disclosed on, subsequent to,
or prior to the Effective Date, to improve the functionality of the Granicus Products and any other
legitimate business purpose, including the right to sublicense such data to third parties, subject to all legal
restrictions regarding the use and disclosure of such information).
• Data obtained through the Grankus Advanced Network.
o Granicus offers a SaaS product, known as the Communications Cloud, that offers Direct Subscribers
recommendations to subscribe to other Granicus Client's digital communication (the 'Advanced
Network'). When a Direct Subscriber signs up through one of the recommendations of the Advanced
Network, that subscriber is a 'Network Subscriber' to the agency it subscribed to through the Advanced
Network.
o Network Subscribers are available for use while the Client is under an active subscription with Granicus.
Network Subscribers will not transfer to the Client upon termination of any Granicus Order, SOW, or Exhibit.
The Client shall not use or transfer any of the Network Subscribers after termination of its Order, SOW, or
Exhibit placed under this agreement. All information related to Network Subscrbers must be destroyed by
the Client within 15 calendar days of the Order, SOW, or Exhibit placed under this agreement terminating.
o Opt -In. During the last 10 calendar days of the Client's subscription, the Client may send an opt -in email to
Network Subscribers that shall include an explanation of the Client's relationship with Granicus terminating
and that the Network Subscribers may visit the Client's website to subscribe to further updates from the
Client in the future. Any Network Subscriber that does not opt -in will not be transferred with the subscriber
list provided to the Client upon termination.
UPDATES TO SHARED SHORT CODES FOR SMS/TEXT MESSAGING (US CLIENTS ONLY):
• Granicus will be migrating all clients with SMS/Text Messaging Solutions using o shared short code option to a
unique standard toll-free number within the United States (International numbers not supported). Short Codes are
recommended for Text -to -Subscribe functionalities, if enabled where available, for an additional fee.
• Client must hove explicit opt -in for all destinations sent to and adhere to all CTIA guidelines for the duration of its
use.
Order #: Q-172000
Prepared: 1/25/2022 5:00:45 PM
Page 13 of 13