SUPPORT SERVICE RENEWAL (P-95-301-00-000-22) CDPACLE®
20-Jul-21
Dear Dan Mayer
A support service renewal is expired or about to expire.
The technical support services for support service number P-95-301-00-000-22 will expire, or have
expired on 30-Sep-21.
Renewing these services is easy. Just click the Quick Checkout button below and complete your renewal
online. Once your renewal is completed, the new Support Period for these services will begin on the start
date listed for this renewal in your My Support Renewals account and will be provided through the end
date as shown for this renewal in your My Support Renewals account. A renewal order containing all of
the information about your renewal is also attached for your reference. So that there is no interruption in
these services, please complete your renewal on or before 1-Sep-21. You can see and manage all of
your support service renewals anytime on My Support Renewals by clicking the Manage Your Renewals
button below.
Quick Checkout Manage Your Renewals
To log into My Support Renewals,you will need your username and password:
Your Oracle.com username is: DANIEL.MAYER@MYCLEARWATER.COM
New Customer? Forgot your password? Reset.
If you are unable to complete your renewal on My Support Renewals, you can complete your renewal by
following the instructions in the attached renewal order. So that there is no interruption in these services,
please complete your renewal on or before 1-Sep-21. If applicable, the attached renewal order may
include technical support services that you have requested to order that are in addition to the technical
support services that you are renewing.
Have a question about your renewal?Call 301-641-0727 or email Oracle at mavis.waters@oracle.com.
Have a question regarding Auto Renew or the acceptance process on My Support Renewals? Call 301-
641-0727, Chat on My Support Renewals, or Request Assistance.
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ORACLE®
TECHNICAL SUPPORT SERVICES RENEWAL ORDER
GENERAL INFORMATION
OFFER EXPIRATION ORACLE: Oracle America, Inc.
Support Service P-95-301-00-000--22 Oracle Contact Information:
Number: Mavis Waters
Offer Expires: 30-Sep-21
Telephone: 301-641-0727
Fax:
Email: mavis.waters@oracle.com
CUSTOMER: CITY OF CLEARWATER
CUSTOMER CUSTOMER
QUOTE TO BILL TO
Account Contact: Dan Mayer Account Contact: Kristina Cook
Account Name: CITY OF CLEARWATER Account Name: CITY OF CLEARWATER
Address: PO Box 4748 Address: Information Technology
Information Technology 100 S. Myrtle Ave 3rd Floor
Department CLEARWATER
CLEARWATER FL 33756
FL 33758 United States
United States
Telephone: 727 562-4662 Telephone: 1-727-562-4656
Fax: Fax:
E-mail: Daniel.Mayer@MyClearw E-mail: kristina.cook@myclearwater.
ater.com com
"You"and "Your"as used in this renewal order, refer to the Customer listed above.
Please take a minute to make sure the email information entered above is correct. Your email address is
particularly important because Oracle may email You certain notices about technical support services. If
You need to make any changes to the Customer information above, You can either login to your My
Support Renewals account and select"Update Quote to Information" to edit Your"Quote To" information
and You can edit Your"Bill To" information at check out. Alternatively, this information can be updated by
providing Your current information along with Your support service number P-95-301-00-000--22, to
Oracle per the General Information section above.
Page 2 of 9 Support Service Number:P-95-301-00-000-22
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SERVICE DETAILS
Program Technical Support Services
Service Level: Software Update License&Support
Product Description CSI# Qty License License Start Date End Date Price
Metric Level/
Type
PeopleSoft Enterprise Human 14501911 190 FULL USE 1-Oct-21 30-Sep-22 489.27
Resources For Public Sector-
Employee Count Perpetual
PeopleSoft Enterprise Payroll 14501911 190 FULL USE 1-Oct-21 30-Sep-22 489.27
For Public Sector-Employee
Count Perpetual
Program Technical Support Fees: USD 978.54
Program Technical Support Services
Service Level: Software Update License&Support
Product Description CSI# Qty License License Start Date End Date Price
Metric Level/
Type
Merant Net Express V3 Win/Nt 14501859 1 USER 1-Oct-21 30-Sep-22 3,022.77
Oracle Utilities Mobile Device 16130816 1 FULL USE 1-Oct-21 30-Sep-22 9,404.34
Management Base-Customer
Perpetual
Micro Focus Visual COBOL for 17885976 1 FULL USE 1-Oct-21 30-Sep-22 8,909.67
Windows for 2 Named Users(Mfr
is Microfocus;Third Party
Program)
Program Technical Support Fees: USD 21,336.78
Program Technical Support Services
Service Level: Software Update License&Support
Product Description CSI# Qty License License Start Date End Date Price
Metric Level/
Type
Oracle Database Enterprise 18925318 45 FULL USE 1-Oct-21 30-Sep-22 12,213.30
Edition-Named User Plus
Perpetual
Oracle Database Enterprise 18925318 225 FULL USE 1-Oct-21 30-Sep-22 10,626.25
Edition-Named User Plus
Perpetual
Oracle Database Enterprise 18925318 2 FULL USE 1-Oct-21 30-Sep-22 9,829.85
Edition-Processor Perpetual
Oracle Database Standard 18925318 75 FULL USE 1-Oct-21 30-Sep-22 2,262.61
Edition-Named User Plus
Perpetual
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Program Technical Support Services
Service Level: Software Update License&Support
Product Description CSI# Qty License License Start Date End Date Price
Metric Level/
Type
Oracle Database Standard 18925318 115 FULL USE 1-Oct-21 30-Sep-22 6,965.43
Edition-Named User Plus
Perpetual
Program Technical Support Fees: USD 41,897.44
Program Technical Support Services
Service Level: Software Update License&Support
Product Description CSI# Qty License License Start Date End Date Price
Metric Level/
Type
SPL Synergen Series Base 15397410 200 CONCUR FULL USE 1-Oct-21 30-Sep-22 31,998.95
Product:All Subsystems- RENT
Concurrent User Perpetual DEVICE
SPL Synergen Series Base 15397410 1 FULL USE 1-Oct-21 30-Sep-22 25,599.16
Product:All Subsystems-Server
Perpetual
SPL Synergen Series ESRI GIS 15397410 1 FULL USE 1-Oct-21 30-Sep-22 7,999.75
Integration Extension-Server
Perpetual
SPL Synergen Series Web 15397410 200 CONCUR FULL USE 1-Oct-21 30-Sep-22 31,998.95
Deployment-Concurrent User RENT
Perpetual DEVICE
Program Technical Support Fees: USD 97,596.81
Program Technical Support Services
Service Level: Software Update License&Support
Product Description CSI# Qty License License Start Date End Date Price
Metric Level/
Type
PeopleSoft Enterprise Extended 14482912 1900 VALUE 1-Oct-21 30-Sep-22 10,708.76
Enterprise License-Employee
Count Perpetual
PeopleSoft Enterprise Human 14501911 380 FULL USE 1-Oct-21 30-Sep-22 1,085.08
Resources For Public Sector-
Employee Count Perpetual
PeopleSoft Enterprise Human 14501911 1900 VALUE 1-Oct-21 30-Sep-22 64,270.49
Resources For Public Sector-
Employee Count Perpetual
PeopleSoft Enterprise Payroll 14501911 380 FULL USE 1-Oct-21 30-Sep-22 1,085.08
For Public Sector-Employee
Count Perpetual
PeopleSoft Enterprise Payroll 14501911 1900 VALUE 1-Oct-21 30-Sep-22 64,270.49
For Public Sector-Employee
Count Perpetual
Page 4 of 9 Support Service Number:P-95-301-00-000-22
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Program Technical Support Services
Service Level: Software Update License&Support
Product Description CSI# Qty License License Start Date End Date Price
Metric Level/
Type
PeopleSoft Enterprise Absence 14501912 1900 VALUE 1-Oct-21 30-Sep-22 0.00
Management-Employee Count
Perpetual
PeopleSoft Enterprise Talent 14501912 1900 VALUE 1-Oct-21 30-Sep-22 0.00
Acquisition Manager-Employee
Count Perpetual
Program Technical Support Fees: USD 141,419.90
Total Price: USD 303,229.47
Plus applicable tax
NOTES
• If Oracle accepts Your renewal order, the start date set forth in the Service Details table above shall
serve as the commencement date of the technical support services and the technical support
services ordered under this renewal order will be provided through the end date specified in the table
for the applicable programs and/or hardware ("Support Period").
• If any of the fields listed in the Service Details table above are blank, then such fields do not apply to
Your renewal.
Page 5 of 9 Support Service Number:P-95-301-00-000--22
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TECHNICAL SUPPORT SERVICES TERMS
If the Customer and the Customer Quote To name identified in the General Information table above are
not the same, CITY OF CLEARWATER represents that Customer has authorized CITY OF
CLEARWATER to execute this renewal order on the Customer's behalf and to bind the Customer to the
terms contained in this renewal order. CITY OF CLEARWATER agrees that the services ordered are for
the sole benefit of Customer and shall only be used by Customer. CITY OF CLEARWATER agrees to
advise Customer of the terms of this renewal order as well as any communications received from Oracle
regarding the services.
If the Customer and the Customer Bill To name identified in the General Information table above are not
the same, Customer agrees that: a) Customer has the ultimate responsibility for payments under this
renewal order; and b) any failure of CITY OF CLEARWATER to make timely payment per the terms of
this renewal order shall be deemed a breach by Customer and, in addition to any other remedies
available to Oracle, Oracle may terminate Customer's technical support service under this renewal order.
Technical support is provided under Oracle's technical support policies in effect at the time the services
are provided. The technical support policies are subject to change at Oracle's discretion; however,
Oracle will not materially reduce the level of services provided for supported programs and/or hardware
during the period for which fees for technical support have been paid, or for U.S.federal and public sector
entities, the period for which services have been ordered. You should review the technical support
policies prior to entering into this renewal order.
The current version of the technical support policies may be accessed at
http://www.oracle.com/us/support/oolicies/index.html.
Regarding the inclusion of DFARS 252.204-7012, the parties agree that DFARS 252.204-7012,
Safeguarding Covered Defense Information and Cyber Incident Reporting (OCT 2016), does not apply to
the Commercial Off the Shelf (COTS) licenses or hardware, and does not apply to the associated
technical support because Oracle will not process, collect, develop, receive, transmit, use, or store
"covered defense information" on "covered contractor information systems" as defined in DFARS
252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting (OCT 2016), in
performance of the associated technical support services ordered under this renewal quote, and the
Government agrees that it will not provide "covered defense information"to Oracle in performance of the
associated technical support services.
The technical support services renewed under this renewal order are governed by the terms and
conditions of the SLSA-225665-01-OCT-1995 ("agreement"). Any use of the programs and/or hardware,
which includes updates and other materials provided or made available by Oracle as a part of technical
support services, is subject to the rights granted for the programs and/or hardware set forth in the order in
which the programs and/or hardware were acquired.
This renewal order incorporates the agreement by reference. In the event of inconsistencies between the
terms contained in this renewal order and the agreement,this renewal order shall take precedence.
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RENEWAL PROCESSING DETAILS
Please renew the technical support services on this renewal order on My Support Renewals.
If You are unable to renew using My Support Renewals, You can renew using the options below. Your
renewal order is subject to Oracle's acceptance. Your renewal is considered complete when You provide
Oracle with payment details for the renewal as detailed below or an executed Oracle Financing contract.
Once completed, Your renewal cannot be cancelled and Your payment is nonrefundable, except as
provided in the agreement. Oracle will issue an invoice to You upon receipt of a purchase order or a form
of payment acceptable to Oracle. If You are U.S. federal government or public sector entity, Oracle will
issue You an invoice quarterly in arrears after the services are performed.
Unless you are an U.S.federal government entity, Oracle's invoice includes applicable sales tax, GST, or
VAT(collectively referred to as"tax"). If CITY OF CLEARWATER is a tax exempt organization and is not
an U.S.federal government entity, a copy of CITY OF CLEARWATER's tax exemption certificate must be
submitted with CITY OF CLEARWATER's purchase order, credit card, or other acceptable form of
payment.
Please note that unless You are a U.S.federal government or public sector entity, if the pre-tax value of
this renewal is USD$2,000 or less,the technical support services ordered must be paid by credit card; or
You must renew Your support on My Support Renewals.
Technical Support fees are invoiced Quarterly in Arrears.All fees payable to Oracle are due within
30 NET from date of invoice.
You agree to pay any sales, value-added or other similar taxes imposed by applicable law, except for
taxes based on Oracle's income.
PAYMENT DETAILS
Purchase Order
If You are submitting a purchase order for the payment of the renewal of the technical support services on
this renewal order, the purchase order must be in a non-editable format (e.g., PDF) and include the
following information:
- Support Service Number: P-95-301-00-000--22
- Total Price: USD 303,229.47 (excluding applicable tax)
- Local Tax, if applicable
In issuing a purchase order, CITY OF CLEARWATER agrees that the terms of this renewal order and the
agreement supersede the terms in the purchase order or any other non-Oracle document, and no terms
included in any such purchase order or other non-Oracle document shall apply to the technical support
services renewed under this renewal order.
Please contact Oracle per the General Information section above to issue Your purchase order.
Credit Card
If You wish to use a credit card to pay for the renewal of the technical support services on this renewal
order, please contact Oracle per the General Information section above. Please note that Oracle is
unable to process credit card transactions of USD $100,000 or greater or transactions that are not in
USD.
Check
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If You are submitting a check for the payment of the renewal of the technical support services on this
renewal order,the check must include the following information:
- Support Service Number: P-95-301-00-000--22
- Total Price: USD 303,229.47(excluding applicable tax)
- Local Tax, if applicable
In issuing a check, CITY OF CLEARWATER agrees that only the terms of this renewal order and the
agreement shall apply to the technical support services renewed under this renewal order. No terms
attached or submitted with the check will apply.
Checks for technical support services renewed under this renewal order should be sent to:
Checks for technical support services renewed under this renewal order should be sent to:
AK,AZ, CA, HI, ID, NV,OR, UT,WA:
Oracle America, Inc
PO Box 44471
San Francisco, CA 94144-4471
All Other States:
Oracle America, Inc
PO Box 203448
Dallas,TX 75320-3448
Payment Confirmation
If You cannot pay using any of the payment methods described above, please complete this payment
confirmation and submit it to Oracle. Please initial the following statement that best applies to You.
CITY OF CLEARWATER does not issue purchase orders.
CITY OF CLEARWATER does not require a purchase order for the services ordered hereto.
CITY OF CLEARWATER certifies that the information provided above is accurate and complies with CITY
OF CLEARWATER's business practices in entering into this renewal order, including obtaining all
necessary approvals to release the funds for this renewal. In issuing this payment confirmation, CITY OF
CLEARWATER agrees that the terms of this renewal order and the agreement shall apply to the technical
support services ordered under this renewal order. No terms attached or submitted with the payment
confirmation will apply.
The signature below affirms CITY OF CLEARWATER's commitment to pay for the services ordered in
accordance with the terms of this renewal order.
CITY OF CLEARWATER
Authorized Signature
Name
Title
**SEE ATTACHED FOR CITY SIGNATURE PAGE**
Page 8 of 9 Support Service Number:P-95-301-00-000-22
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Signature Date
Please contact Oracle per the General Information section above to issue Your Payment Confirmation.
Page 9 of 9 Support Service Number:P-95-301-00-000-22
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Technical Support Renewal Order
Oracle America, Inc.
Countersigned: CITY OF CLEARWATER, FLORIDA
-A�-� By:
rank Hibbard Mica. 7412.11"-ell
Mayor I -rim City Manager
Approved as to form: Attest:
06(1-6 ,AVIATO
•
Owen Kohler Rosemarie Call y,.• :A
Assistant City Attorney City Clerk
fs/gBIISHEDIt\