SOFTWARE AS A SERVICE AGREEMENT - POWERDMS PierD 1 t800.749.5104 f 407.210.0113 www.powerdms.com 101 S.Garland Ave,Ste 300 Orlando,FL 328011 Service Order
Contract Details Order Details
Account Number:A-1576 Order#:Q-135347
Customer:City of Clearwater Parks and Recreation Department(FL) Order Date:per signature date below
Sales Rep:Taylor Rapp Valid Until:8/31/2021
Subscription Start Date:Per signature date below
Subscription Term(months):12
Customer Contact
Billing Contact: City of Clearwater Parks and Recreation Department(FL) Billing Contact Email: jeremy.williams@myclearwater.com
Jeremy Williams Phone: (727)562-4842
Address: 100 S.Myrtle Ave. Fax:
Clearwater,FL 33756
Payment Terms
Payment Term: Net 30 Notes:
PO Number:
Subscription Service
YEAR-1
Rem Type Qty Total
PowerDMS Professional Recurring 286 $10,203.71
A policy and compliance management platform that lets you create,edit,organize,and distribute content from a secure,cloud-based site.Included are
key features such as automatic workflows,signature capture and tracking,side-by-side comparison,Public-Facing Documents,PowerDMS University,and
Analytics for advanced reporting.
PowerDMS Training Solution Recurring 286 $2,932.43
A training solution that lets you create,deliver,and track training content online,including videos and PowerPoint presentations.It integrates with
PowerDMS Select and Professional,giving you the ability to attach policies to training courses while ensuring version control.
PowerDMS Standards for CAPRA National Accreditation Standards Recurring 1 $1,150.00
Attach proofs to show compliance with(CAPRA National Accreditation)Standard,assign assessment tasks,and status-based grading.
CAPRA National Accreditation Standards Manual Recurring 1 $0.00
View Standards manual electronically.
SSO Service Recurring 286 $845.61
Single Sign on Service
Onboarding Package Services 1 $1,400.00
This package ensures a smooth implementation and successful ongoing use of PowerDMS.This package includes Implementation Management Led
by a designated Implementation Specialist,guiding administrators through predetermined milestones to lead to a successful product launch,Project
Management,Document and User Import and Site Configuration.
YEAR-1 TOTAL: $16,531.75
Subscription Term Total : I 16,531.75
Additional Terms and Conditions
Payment Terms All invoices issued hereunder are due upon the invoice due date. The fees labeled"Year 1 Total"shall be invoiced immediately,and if
the Subscription Term is for a period longer than one year,the fees for future years shall be invoiced annually in advance of each 12 month period of the
Subscription Term,but regardless of the billing cycle,Customer is responsible for the fees for the entire Subscription Term.The fees set forth in this
Service Order are exclusive of all applicable taxes,levies,or duties imposed by taxing authorities and Customer shall be responsible for payment of any
such applicable taxes,levies,or duties.
Terms&Conditions This Service Order and the services to be furnished pursuant to this Service Order are subject to the terms and conditions of the
PowerDMS,Inc.Software as a Service Agreement by and between City of Clearwater,Florida and PowerDMS,Inc.
Page 1 of 2
PowerDMS
t 800.749.5104 f 407.210.0113 www.powerdms.com 101 S.Garland Ave,Ste 300 Orlando,FL 32801
Service Order
Accepted and Agreed By Authorized Representative of:
City of Clearwater Parks and Recreation Department(FL)
Signature:
Printed Name:
Title:
Date
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DocuSign Envelope ID:9B164EF9-C966-4B45-BEA1-285D5DD04B55
PowerDMS,Inc.
Software as a Service Agreement
This Software as a Service Agreement (this "Agreement") is entered into by and between
("Customer")and PowerDMS,Inc.("PowerDMS"),effective as of the latest date shown on the signature page of this
Agreement(the"Effective Date").In consideration of the parties'mutual promises contained in this Agreement,the
parties,intending to be legally bound,agree as follows:
1. Definitions;Construction
1.1. Definitions.
"Agreement" means this Software as a Service "PowerDMS Technology" means the software
Agreement. applications, tools, application programming
interfaces (APIs), connectors, programs, networks
"Customer Data" means electronic data and and equipment that PowerDMS uses to make its
information submitted by or for Customer to software as a service subscription products and
PowerDMS in connection with the Services. related services available to its customers.
"Government Customer"means a Customer which is "Service Order" means an ordering document issued
a (a) U.S. Federal agency, (b) state government, by PowerDMS and executed by Customer,whether or
agency, department, or political subdivision not designated a "Service Order", specifying the
(including a city,county or municipal corporation),or Services the Customer is purchasing from PowerDMS,
(c) instrumentality of any of the foregoing (including as such Service Order may be amended from time to
a municipal hospital or municipal hospital district, time as mutually agreed by the Customer and
police or fire department,public library,park district, PowerDMS. Service Orders shall not include
state college or university, Indian tribal economic Customer's purchase order forms.
development organization,or port authority).
"Services" means the PowerDMS software as a
"Intellectual Property Rights" means all trade service (SaaS) subscription products and/or
secrets, United States patents and patent professional services described in one or more
applications, trademarks (whether registered or Service Orders executed by the Customer.
unregistered and including any goodwill acquired in
such trade marks), service marks, trade names, "Subscription Term" means the period of time
copyrights, moral rights, database rights, design identified on each Service Order, for which
rights, rights in know-how, rights in Confidential PowerDMS has committed to provide, and Customer
Information,rights in inventions(whether patentable has committed to pay for,the Services.
or not) and all other intellectual property and
proprietary rights (whether registered or "Users" means an individual who is an employee or
unregistered, any application for the foregoing, and independent contractor of Customer who has been
all rights to enforce the foregoing), and all other authorized by Customer to use the Services, for
equivalent or similar rights which may subsist whom Customer has purchased a subscription,and to
anywhere in the United States. whom Customer(or, when applicable, PowerDMS at
Customer's request)has supplied a user identification
"Malicious Code"means code,files,scripts,agents or and password.
programs intended to do harm, including, for
example, viruses, worms, time bombs and Trojan "Volunteered Data" shall include any and all
horses. suggestions, enhancement requests,
recommendations, corrections or other feedback
"PowerDMS" means PowerDMS, Inc., a Delaware provided by Customer or its Users relating to the
corporation. Services or the PowerDMS Technology as well as any
portion of the Customer Data that the Customer
submits into the PowerDMS Success Community or
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otherwise unambiguously identifies through the Industry—Data Security Standards (PCI-DSS),
Services as being made freely available to PowerDMS Personally Identifiable Information (PII), or personal
or other PowerDMS customers. Volunteered Data data of data subjects within the European Union(EU),
shall not include Protected Health Information (PHI), European Economic Area(EEA),or Switzerland.
data applicable to or regulated by the Payment Card
1.2. Construction.This Agreement applies to the provision of all Services.The parties will enter into one or more
Service Orders that contain additional terms and conditions applicable to the provision of certain Services. Upon
execution by the Customer(or upon becoming effective under Section 7.3),each Service Order will be incorporated
into this Agreement. In the event of any conflict between the provisions of this Agreement and any Service Order,
the provisions of the Service Order will prevail,but only to the extent of such conflict.
2. Services
2.1. Services.PowerDMS will(a)make the Services available to Customer and Customer's Users pursuant to this
Agreement and any applicable Service Orders, (b) provide applicable standard support for the Services at no
additional charge (or such other level of support specified in a Service Order), (c) use commercially reasonable
efforts,using applicable current industry practices,to ensure the Services do not contain or transmit any Malicious
Code, and (d) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week,
except for planned downtime(of which PowerDMS will give advance notice).
2.2. Subscriptions. Unless otherwise provided in the applicable Service Order, Services are purchased as
subscriptions. If Customer elects to increase the number of Users permitted to use the Services pursuant to a
subscription, fees for the additional Users will be calculated at the same per User pricing as the underlying
subscription and will be prorated for the portion of that subscription term remaining at the time the additional Users
are added.Any such modification to a subscription will be confirmed in writing by Customer,and both PowerDMS
and Customer shall be subject to the terms of this Agreement with respect to the additional Users and any new
Services purchased in connection with such modification.
2.3. Customer Responsibilities. Customer will be responsible for (a) ensuring Customer and its Users comply
with terms and conditions of this Agreement and each Service Order, (b)the accuracy, quality and legality of the
Customer Data,the means by which the Customer obtained the Customer Data and Customer's use of the Customer
Data in connection with the Services, (c) using reasonable efforts to prevent unauthorized access to or use of
Services,and provide prompt notice to PowerDMS of any unauthorized access or use,(d) using the Services only in
accordance with this Agreement, any applicable Service Orders and applicable laws and government regulations,
and (e)allocating the necessary resources and personnel to cooperate with PowerDMS staff in a timely manner to
allow the Services to perform.
2.4. Restrictions. Customer acknowledges that PowerDMS does not pre-screen,verify, or endorse the content
of the Customer Data that Customer or its Users stores or transmits via the Services. Customer will not, and will
ensure its Users do not(a)make any of the Services available to anyone other than Users or use any Services for the
benefit of anyone other than Customer and its Users, unless otherwise agreed in writing by the parties, (b) sell,
resell,license,sublicense,distribute,make available,rent or lease any of the Services,or include any of the Services
in a service bureau or outsourcing offering, unless otherwise agreed in writing by the parties, (c)use the Services to
store or transmit infringing, libelous,or otherwise unlawful or tortious material, or to store or transmit material in
violation of the privacy rights, publicity rights, copyright rights, or other rights of any person or entity, (d) use the
Services to store or transmit Protected Health Information (PHI), unless otherwise agreed in writing by the parties,
(e)use the Services to store,transmit or process the personal data of data subjects within the European Union(EU),
European Economic Area(EEA),Switzerland or the United Kingdom unless otherwise agreed in writing by the parties,
(f)use the Services to store or transmit data applicable to or regulated by the Payment Card Industry—Data Security
Standards (PCI-DSS), (g) use the Services to store or transmit Malicious Code, (h) interfere with or disrupt the
integrity or performance of the Services (including,without limitation, activities such as security penetration tests,
stress tests,and spamming activity),(i)attempt to gain unauthorized access to the Services or its related systems or
networks, (j) modify, copy, or create derivative works based on the Services or any part,feature, function or user
interface thereof, (k)frame or mirror any part of the Services, other than framing on Customer's own intranets or
otherwise for Customer's own internal purposes, (I) access the Services for the purpose of building, selling or
marketing a competitive product or service or copying any PowerDMS Technology, (m) remove the copyright,
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trademark, or any other proprietary rights or notices included within PowerDMS Technology and on and in any
documentation or training materials, (n) disassemble, reverse engineer, or decompile the Services, including
PowerDMS Technology or otherwise attempt to obtain or perceive the source code of PowerDMS Technology,or(o)
use the Services in a manner which violates any applicable laws.
2.5. Infringing or Restricted Content. PowerDMS reserves the right to delete or disable content stored,
transmitted or published by Customer using the Services upon receipt of a bona fide notification that such content
infringes upon the Intellectual Property Rights of others, or if PowerDMS otherwise reasonably believes any such
content is in violation of Section 2.4.
2.6. Modifications to Services. The Services may be modified by PowerDMS from time to time as it deems
necessary to address changes in technology and the needs of its customers,provided that any such modification will
not degrade the functionality of the Services in any material manner,unless required by applicable law. PowerDMS
will notify Customer in advance of any material modifications.
2.7.Third Party Services.The Services may permit Customer and its Users to access services or content provided
by third parties through the Services ("Third Party Services"). Customer agrees that PowerDMS is not the original
source and shall not be liable for any inaccuracies contained in any content provided in any of the Third Party
Services. PowerDMS makes no representations, warranties or guarantees with respect to the Third Party Services
or any content contained therein. PowerDMS may discontinue access to any Third Party Services through the
Services if the relevant agreement with the applicable third party no longer permits PowerDMS to provide such
access. If loss of access to any Third Party Services (to which Customer has a subscription under this Agreement)
occurs during a Subscription Term,PowerDMS will refund to Customer any prepaid fees for such Third Party Services
covering the remainder of the Subscription Term.
3. Proprietary Rights and Licenses
3.1. Limited License to Use Services.Subject to the terms and conditions of this Agreement, PowerDMS hereby
grants to Customer a non-exclusive, non-transferable, limited, royalty-free license,without right to sub-license,for
the term of each Service Order,to access and use,and to permit its Users to access and use,the Services,solely for
Customer's operations in its ordinary course of business.
3.2. Limited License to Use Customer Data. Customer hereby grants to PowerDMS a non-exclusive, non-
transferable, limited,royalty-free license,without right to sub-license(except to its sub-processors,as required for
the provision of the Services),to aggregate,compile,transmit, and otherwise use the Customer Data, as necessary
to perform the Services,to create Statistical Data and Anonymized Data for the purposes described in 3.3 below and
as otherwise may be agreed in writing by Customer.
3.3. Statistical Data and Anonymized Data. PowerDMS tracks and collects certain information about how Users
use the Services and uses the information collected to obtain general statistics regarding the use of the Services and
to evaluate how Users use and navigate the Services(collectively,"Statistical Data"). PowerDMS may use Statistical
Data for PowerDMS's internal analytical purposes,including the improvement and enhancement of the Services and
PowerDMS's other offerings. At times, PowerDMS may review the Statistical Data of multiple customers and may
combine, in a non-personally-identifiable format, the Statistical Data with Statistical Data derived from other
customers and users to create aggregate, anonymized data regarding usage history and statistics (collectively,
"Anonymized Data"). Anonymized Data will not contain information that identifies or could be used to identify
Customer or its Users. Customer agrees that Anonymized Data is not Confidential Information of Customer.
PowerDMS may use Anonymized Data to create reports that it may use and disclose for PowerDMS's commercial or
other purposes.
3.4. Reservation of Rights.No rights or licenses are granted except as expressly set forth herein.Without limiting
the foregoing, subject to the limited rights expressly granted in this Section 3, all right,title and interest(including
all related Intellectual Property Rights) in and to (a) the Services and the PowerDMS Technology is retained by
PowerDMS,and(b)the Customer Data is retained by Customer.
3.5. Feedback and Volunteered Data.Customer grants PowerDMS a worldwide,perpetual,irrevocable,royalty-
free license to use, disclose, reproduce, license or otherwise distribute and incorporate into the Services and the
PowerDMS Technology any"Volunteered Data".
3.6. Federal Government Use. If the Services or the PowerDMS Technology are made available to a federal
government end user,for ultimate federal government end use,technical data and software rights related to the
Services include only those rights customarily provided to the public as specified in this Agreement.
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4. Fees
4.1. Fees. Customer will pay PowerDMS all fees specified in a Service Order. Except as otherwise specified in
this Agreement or in a Service Order, payment obligations are non-cancelable, and fees paid are non-refundable,
and quantities purchased cannot be decreased during the relevant Subscription Term.
4.2. Payment Terms. Each Service Order shall specify the fees applicable to the Subscription Term. Except as
otherwise specified in a Service Order,fees are billed annually in advance of each year of the Subscription Term,but
regardless of the billing cycle, Customer is responsible for the fees for the entire Subscription Term. Fees are due
within thirty(30)days from the date of the invoice referencing such Service Order.
4.3. Customer Purchase Orders.Except as otherwise specified in a Service Order,Customer will not require any
purchase order to pay fees due or otherwise to perform its obligations with respect to any Service Order. Any
reference to a purchase order in a Service Order or any associated invoice is solely for Customer's convenience in
record keeping, and no such reference or any delivery of services to Customer following receipt of any purchase
order shall be deemed an acknowledgement of or an agreement to any terms or conditions referenced or included
in any such purchase order or in any way be deemed to modify, alter,supersede or supplement any Service Order
or this Agreement.
4.4.Taxes. The fees set forth in each Service Order do not reflect any taxes, levies, duties or similar
governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes,
assessable by any jurisdiction whatsoever (collectively, "Taxes"). Customer is responsible for paying all Taxes
associated with Customer's purchase and use of Services, excluding any taxes based upon PowerDMS's personal
property ownership or net income.If PowerDMS has the legal obligation to pay or collect Taxes for which Customer
is responsible under this Section 4.4, PowerDMS will invoice Customer for, and Customer will promptly pay, the
amount of such Taxes unless Customer provides PowerDMS with a valid tax exemption certificate authorized by the
appropriate taxing authority.
4.5. Overdue Charges.Any invoiced amount that is not received by PowerDMS when due as set forth in a Service
Order will be subject to a late payment fee of 1.5%per month or the maximum rate permitted by law,whichever is
lower.
4.6. Suspension of Services. If any amount owing by Customer is more than 30 days overdue, PowerDMS may,
without limiting its other rights and remedies,suspend the Services until such amounts are paid in full.
4.7. Payment Disputes. PowerDMS will not exercise its rights under Section 4.5 or 4.6 so long as Customer is
disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.
5. Confidentiality
5.1. Definition of Confidential Information. "Confidential Information" means all information disclosed by a
party("Disclosing Party")to the other party("Receiving Party"),whether orally or in writing, that is designated as
confidential or that reasonably should be understood to be confidential given the nature of the information and the
circumstances of disclosure. Customer's Confidential Information includes its Customer Data. PowerDMS
Confidential Information includes the PowerDMS Technology and the Services.The Confidential Information of each
party includes the terms and conditions of this Agreement and all Service Orders (including pricing), as well as
business and marketing plans, technology and technical information, product plans and designs, and business
processes disclosed by such party.However,Confidential Information does not include any information that(a)is or
becomes generally known to the public without breach of any obligation owed to the Disclosing Party,(b)was known
to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the
Disclosing Party,(c)is received from a third party without breach of any obligation owed to the Disclosing Party, or
(d)was independently developed by the Receiving Party.
5.2. Obligations.The Receiving Party will use the same degree of care it uses to protect the confidentiality of its
own confidential information of like kind (but not less than reasonable care) (i) not to use any Confidential
Information of the Disclosing Party for any purpose outside the scope of this Agreement and(ii)except as otherwise
authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to
those of its employees and contractors who need access for purposes consistent with this Agreement and who have
signed confidentiality agreements with the Receiving Party containing protections not less protective of the
Confidential Information than those herein.
5.3. Exceptions.The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent
compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled
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disclosure(to the extent legally permitted)and reasonable assistance,at the Disclosing Party's cost,if the Disclosing
Party wishes to contest the disclosure.
5.4. Equitable Relief. The parties recognize and agree there is no adequate remedy at law for breach of the
provisions of the confidentiality obligations set forth in this Section 5,that such a breach would irreparably harm the
Disclosing Party and the Disclosing Party is entitled to seek equitable relief (including, without limitation, an
injunction)with respect to any such breach or potential breach in addition to any other remedies available to it at
law or in equity.
6. Customer Data
6.1. Data Protection. PowerDMS will maintain administrative, physical,and technical safeguards for protection
of the security, confidentiality and integrity of the Customer Data. Those safeguards will include, but will not be
limited to, measures for preventing access, use, modification or disclosure of Customer Data by PowerDMS
personnel except(a)to provide the Services and prevent or address service or technical problems,(b)as compelled
by applicable law, or (c) as Customer expressly permits in writing. Customer acknowledges and agrees that it is
commercially reasonable for PowerDMS to rely upon the security processes and measures utilized by PowerDMS's
cloud infrastructure providers.
6.2. Data Breach Notification. PowerDMS will notify Customer of unauthorized access to,or unauthorized use,
loss or disclosure of Customer Data within custody and control(a"Security Breach")within 72 hours of PowerDMS's
confirmation of the nature and extent of the same or when required by applicable law, whichever is earlier. Each
party will reasonably cooperate with the other with respect to the investigation and resolution of any Security
Breach. Except to the extent required otherwise by applicable law, Customer will have approval rights on notifying
any third-party regulatory authority of the Security Breach. If applicable law or Customer's policies require
notification of its Users or others of the Security Breach,Customer shall be responsible for such notification.
6.3. Data Export, Retention and Destruction. Customer may export or delete Customer Data from the Services
at any time during a Subscription Term, using the existing features and functionality of the Services. Customer is
solely responsible for its data retention obligations with respect to Customer Data. If and to the extent Customer
cannot export or delete Customer Data stored on PowerDMS's systems using the then existing features and
functionality of the Services, PowerDMS will, upon Customer's written request, make the Customer Data available
for export by Customer or destroy the Customer Data. If Customer requires the Customer Data to be exported in a
different format than provided by PowerDMS,such additional services will be subject to a separate agreement on a
time and materials basis. Except as otherwise required by applicable law, PowerDMS will have no obligation to
maintain or provide any Customer Data more than ninety (90) days after the expiration or termination of this
Agreement.
7. Term;Termination
7.1.Term of Agreement. Subject to earlier termination as provided below, this Agreement begins on the
Effective Date and continues for as long as any Subscription Terms are in effect.
7.2.Termination for Breach. A party may terminate this Agreement or any Service Order (a) upon 30 days
written notice to the other party of a material breach if such breach remains uncured at the expiration of such
period,or(b)if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to
insolvency,receivership, liquidation or assignment for the benefit of creditors.
7.3. Subscription Term and Renewal.The length of the Subscription Term will be as specified in the applicable
Service Order.At least 30 days prior to the expiration of a Subscription Term, PowerDMS will send a new Service
Order notifying Customer of the pricing applicable to a renewal subscription for a period equal to the expiring
Subscription Term. PowerDMS reserves the right to increase the subscription fees applicable to the renewal
subscription.The new Service Order shall be deemed to be effective if Customer(a) returns the executed Service
Order to PowerDMS, (b) remits payment to PowerDMS of the fees set forth in the invoice referencing the Service
Order, or (c) the Customer or any of its Users access or use the Services after the expiration of the previous
Subscription Term.
7.4. Effect of Termination.Upon termination of this Agreement for any reason,Customer and its Users will cease
all use of the Services and,except for PowerDMS's right to receive accrued but unpaid fees and as provided in Section
11.12 (Survival), all rights and obligations of the parties hereunder will automatically cease. Notwithstanding the
foregoing, termination will not affect or prejudice any right or remedy that a party possesses with respect to any
breach of this Agreement occurring on or before the date of termination. If this Agreement is terminated by
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Customer in accordance with Section 7.2(Termination for Breach), PowerDMS will refund to Customer any prepaid
fees covering the remainder of the Subscription Term after the effective date of termination.
7.5. Suspension. PowerDMS may suspend Customer's or any User's right to access or use any portion of the
Services if PowerDMS determines that Customer's or Users' use of the Services (i) poses a security risk to the
Services, PowerDMS or any third party,(ii)may adversely impact the Services,or the networks or data of any other
PowerDMS customer,business partner or service provider,(iii)does not comply with this Agreement,a Service Order
or applicable law,or(iv)may subject PowerDMS or any third party to liability. PowerDMS will endeavor to provide
as much notice as is reasonably practicable under the circumstances, and to reinstate the Services as soon as
reasonably practicable following resolution of the issue.
8. Representation and Warranties;Disclaimers
8.1. PowerDMS. PowerDMS represents and warrants that(a) it has the full power and authority to enter into
this Agreement, to perform its obligations under this Agreement, and to grant the licenses and rights granted to
Customer in this Agreement;(b)this Agreement is the legal,valid,and binding obligation of PowerDMS,enforceable
against it in accordance with the terms hereof, except to the extent such enforceability may be limited by
bankruptcy, reorganization, insolvency or similar laws of general applicability governing the enforcement of the
rights of creditors or by the general principles of equity(regardless of whether considered in a proceeding at law or
in equity) (c) it will comply with all applicable laws relating to its performance and/or obligations under this
Agreement; (d)this Agreement does not conflict with any other contract or obligation to which it is a party or by
which it is bound,and(e)it will perform the Services in accordance with this Agreement in a timely,professional and
workmanlike manner.
8.2. Customer.Customer represents and warrants that(a)it has the full power and authority to enter into this
Agreement, to perform its obligations under this Agreement, and to grant the licenses and rights granted to
PowerDMS; (b) this Agreement is the legal, valid, and binding obligation of Customer, enforceable against it in
accordance with the terms hereof, except to the extent such enforceability may be limited by bankruptcy,
reorganization,insolvency or similar laws of general applicability governing the enforcement of the rights of creditors
or by the general principles of equity(regardless of whether considered in a proceeding at law or in equity);(c)this
Agreement does not conflict with any other contract or obligation to which it is a party or by which it is bound;and
(d)it will comply with all applicable laws relating to its performance and/or obligations under this Agreement.
8.3. Disclaimer of Implied Warranties. THE WARRANTIES SET FORTH IN SECTION 8.1 AND 8.2 ARE LIMITED
WARRANTIES AND ARE THE ONLY WARRANTIES MADE BY POWERDMS AND CUSTOMER, HEREUNDER,
RESPECTIVELY. EACH OF POWERDMS AND CUSTOMER EXPRESSLY DISCLAIMS, AND THE OTHER PARTY HEREBY
EXPRESSLY WAIVES, ALL OTHER WARRANTIES OR REPRESENTATIONS WITH RESPECT TO THE SUBJECT MATTER OF
THIS AGREEMENT, INCLUDING THE SERVICES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY,TITLE, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, ERROR-FREE OPERATION,
UNINTERRUPTED ACCESS, THAT THE SERVICES ARE SECURE, OR THAT THE SERVICES WILL BE AVAILABLE
CONSTANTLY AND IN AN UNINTERRUPTED MANNER AND ANY OTHER IMPLIED WARRANTY ARISING FROM COURSE
OF DEALING OR COURSE OF PERFORMANCE.IN ADDITION,ALL THIRD-PARTY OFFERINGS ARE PROVIDED"AS-IS"AND
ANY REPRESENTATION OR WARANTY OF OR CONCERNING ANY OF THEM IS STRICTLY BETWEEN CUSTOMER AND
THE THIRD-PARTY OWNER. POWERDMS MAKES NO WARRANTY THAT THE SERVICES WILL COMPLY WITH THE LAWS
(INCLUDING WITHOUT LIMITATION ANY LAWS RESPECTING DATA PRIVACY)OF ANY JURISDICTION OUTSIDE OF THE
UNITED STATES OF AMERICA.
9. Indemnification
9.1. By PowerDMS. PowerDMS will defend Customer from and against any claim, demand, suit or proceeding
made or brought against Customer by a third party alleging that the Services infringe or misappropriate such third
party's Intellectual Property Rights, provided PowerDMS is promptly notified of any and all such claims, demands,
suits or proceedings and given reasonable assistance and the opportunity to assume sole control over defense and
settlement.The foregoing obligations do not apply with respect to any infringement resulting from the modification
of the Services or combination of the Services with software, hardware, data, or processes not provided by
PowerDMS,the continued use of the Services by Customer after being notified of the alleged infringement or after
being informed of modifications that would have avoided the infringement, or Customer's use of the Services in
violation of this Agreement or the applicable Service Order.
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9.2. By Customer.To the extent permitted by applicable law,Customer will defend PowerDMS from and against
claim,demand,suit or proceeding made or brought against PowerDMS(a)by a third party alleging that any Customer
Data infringes or misappropriates such third party's Intellectual Property Rights, (b) in connection with Customer's
violation of any applicable laws, or (c) in connection with a dispute between a User and Customer, in each case
provided that Customer is promptly notified of any and all such claims, demands, suits or proceedings and given
reasonable assistance and the opportunity to assume sole control over defense and settlement.This indemnification
shall not be construed as a waiver of the City's sovereign immunity or any provision of§768.28,Florida Statutes.The
value of this indemnification is limited to the lesser of the amount payable by the City under the substantive
provisions of this Agreement, or the limitations of§768.28, Florida Statutes. This provision is not intended to nor
shall be interpreted as limiting or in any way affecting any defense the City may have under§768.28,Florida Statutes
or as consent to be sued by third parties.
9.3. Mitigation. If,due to a claim of infringement,the Services are held by a court of competent jurisdiction to
be or are believed by PowerDMS to be infringing, PowerDMS may,at its option and expense(a) replace or modify
the Services to be non-infringing provided that such modification or replacement contains substantially similar
features and functionality, (b)obtain for Customer a license to continue using the Services, or(c) if neither of the
foregoing is commercially practicable, terminate this Agreement and Customer's rights hereunder and provide
Customer a refund of any prepaid,unused fees for the Services.
9.4. Exclusive Remedy.This Section 9 states the indemnifying party's sole liability to,and the indemnified party's
exclusive remedy against,the other party for any type of claim described in this Section 9.
10. Limitation of Liability.
10.1. Exclusion of Certain Claims. REGARDLESS OF WHETHER ANY REMEDY SET FORTH IN THIS
AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL EITHER PARTY HAVE ANY
LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COST OF COVER OR SUBSTITUTE SERVICES,
PUNITIVE OR EXEMPLARY DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,ARISING OUT OF THIS
AGREEMENT, INCLUDING LOSS OF BUSINESS, REVENUE OR ANTICIPATED PROFITS, EVEN IF SUCH PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.IN ADDITION,POWERDMS AND CUSTOMER SHALL NOT BE LIABLE
FOR THE CRIMINAL ACTS OF THIRD PARTIES.
10.2. Limitation of Liability. EXCEPT WITH REGARD TO LIABILITY FOR THE INDEMNITY OBLIGATIONS
UNDER SECTION 9 (INDEMNIFICATION), IN NO EVENT WILL EITHER PARTY'S AGGREGATE LIABILITY UNDER THIS
AGREEMENT WHETHER IN CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY, EXCEED THE SUM OF ALL
AMOUNTS REQUIRED TO BE PAID BY CUSTOMER TO POWERDMS IN CONNECTION WITH THIS AGREEMENT IN THE
12 MONTH PERIOD PRECEDING THE DATE OF THE EVENT INITIALLY GIVING RISE TO SUCH LIABILITY.THE PARTIES
ACKNOWLEDGE THAT THE FOREGOING LIMITATIONS ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN
THE PARTIES AND THAT IN THE ABSENCE OF SUCH LIMITATIONS,THE PRICING AND OTHER TERMS SET FORTH IN
THIS AGREEMENT WOULD BE SUBSTANTIALLY DIFFERENT.
11. General Provisions
11.1. Entire Agreement.This Agreement, Exhibit A(if applicable), and any Service Orders executed by
Customer(or deemed effective under Section 7.3)constitute the entire agreement and understanding between the
parties with respect to the subject matter hereof and supersede all prior or contemporaneous written,electronic or
oral communications, representations, agreements or understandings between the parties with respect thereto.
Any Service Order executed or amended,or any Subscription Term specified in any Service Order which is renewed
or otherwise extended,shall be subject to the terms and conditions of this Agreement. Except for the terms of any
Service Order executed by Customer, any additional, supplementary or conflicting terms supplied by either party
(whether in hard copy or electronic form),including those contained or referenced in any invoice,purchase order or
policies,are expressly rejected by each party and shall serve only the purpose of identifying the products or services
ordered.
11.2. Government Entity Addendum.If Customer is a Government Customer,the Government Customer
Addendum(attached hereto as Exhibit A)is hereby incorporated into the Agreement.
11.3. No Waiver. The failure of a party to enforce any right or provision in this Agreement will not
constitute a waiver of such right or provision.
11.4. Assignment.This Agreement is not assignable,transferable or sublicensable by Customer except
with PowerDMS's prior written consent. PowerDMS may assign this Agreement without Customer's consent to a
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parent,subsidiary,an acquirer of all or substantially all of the assets of PowerDMS or a successor by merger or other
business combination.This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and
their respective successors and permitted assigns.
11.5. Severability. If any provision of this Agreement is held invalid or unenforceable by any court of
competent jurisdiction,such provision will be deemed stricken from the Agreement and the remaining provisions of
this Agreement will remain in full force and effect.
11.6. Relationship of Parties.No agency,partnership,joint venture,or employment is created as a result
of this Agreement and neither party has any authority of any kind to bind the other in any respect whatsoever.
11.7. Publicity. Unless otherwise provided in the applicable Sales Order, PowerDMS may identify
Customer as one of its customers and use Customer's logo for such purposes, subject to any trademark usage
requirements specified by Customer.
11.8. No Third Party Beneficiaries.There are no third-party beneficiaries under this Agreement.
11.9. Resolution of Disputes. In the event of a dispute between the parties regarding this Agreement,
the parties agree to select a mutually agreeable, neutral third party to help them mediate any dispute that arises
under the terms of this Agreement.The parties agree that they shall share equally the cost of the mediation filing
and hearing fees and the cost of the mediator;however,each party shall bear its own attorney's fees and associated
costs and expenses. If the mediation fails to resolve the dispute,the parties agree that the dispute shall be settled
by a single arbiter by binding arbitration in accordance with the commercial arbitration rules of the American
Arbitration Association.Any arbitration award shall be final,binding and conclusive upon the parties and a judgment
rendered thereon may be entered in any court having jurisdiction thereof. Except as may be prohibited by law,the
arbitrator may, in his or her discretion, award reasonable attorneys' fees and other costs of arbitration to the
prevailing party.The provisions of the United Nations Convention on the International Sale of Goods shall not apply
to this Agreement.
11.10. Notices.All notices under this Agreement will be in writing and will be deemed to have been duly
given (a) when received, if personally delivered; (b) when receipt is electronically confirmed, if transmitted by
facsimile or e-mail; (c)the day after it is sent, if sent for next day delivery by recognized overnight delivery service;
and(d)upon receipt,if sent by certified or registered mail, return receipt requested. All notices will be given using
the contact information with respect to each party set forth in the applicable Service Order or such other contact
information as may be designated by a party by giving written notice to the other party pursuant to this Section
11.10.
11.11. Force Maieure. Neither party will be liable for failure to perform its obligations hereunder,except
the obligation to make payment due,to the extent that its performance is prevented,hindered or delayed as a result
of strikes, riots, fires, explosions, acts of God, epidemics, pandemics, acts of terrorism, war,governmental action,
labor conditions,internet service interruptions or slowdowns,vandalism or cyber-attacks,or any other cause beyond
the reasonable control of such party.
11.12. Electronic Signatures; Counterparts. Signatures and other express indications of agreement sent
by electronic means(facsimile or scanned and sent via e-mail or signed by electronic signature service where legally
permitted)will be deemed original signatures.This Agreement may be signed in multiple counterparts,each of which
will be deemed an original and which will together constitute one agreement.
11.13. Survival. All sections of this Agreement which by their nature should survive termination will
survive termination, including,without limitation,accrued rights to payment, acknowledgements and reservations
of proprietary rights,confidentiality obligations,warranty disclaimers,and limitations of liability.
11.14. Public Records. PowerDMS will be required to comply with Section 119.0701, Florida Statutes,as
may be amended from time to time. IF POWERDMS HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER
119, FLORIDA STATUTES, TO POWERDMS DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT,
CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT: 727-562-4092, Rosemarie.Call@myclearwater.com, 600
Cleveland Street,Suite 600,Clearwater,FL 33755.
IN WITNESS WHEREOF,the Parties have executed this Agreement as of the dates indicated below.
Customer PowerDMS
PowerDMS,Inc.
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DocuSigned by:
C;.k°Gc;.2' a
BY: BY: nnrmnaammR_.1aan
Nikolai Zavas
PRINT NAME: PRINT NAME:
PRINT TITLE: PRINT TITLE: General Counsel
DATE SIGNED: DATE SIGNED: $/6/2021
CITY OF CLEARWATER, FLORIDA
.e.______ ____..----
Mic....;9a,K axwell
ity Manager
Approved as to form: Attest: eat*.f^�n
. _7
•
. . tiAt, oe/t. ,
.sOwen Kohler Rosemarie Call o
Assistant City Attorney City Clerk - — -
4eusHIO
Exhibit A
Government Customer Addendum
This Government Customer Addendum("Addendum")forms part of the Agreement,and in the case of any conflict
or inconsistency between the terms and provisions of this Addendum and the Agreement,the terms of this
Addendum shall control.
1. Applicability.The provisions of this Addendum shall apply only if Customer is a Government Customer
under the Agreement.
2. Termination for Non-Appropriation of Funds. If Customer is subject to federal,state or local law which
makes Customer's financial obligations under this Agreement contingent upon sufficient appropriation of
funds by the applicable legislature(or other appropriate governmental body),and if such funds are not
forthcoming or are insufficient due to failure of such appropriation,then Customer will have the right to
terminate the Agreement at no additional cost and with no penalty by giving prior written notice
documenting the lack of funding.Customer will provide at least thirty(30)days advance written notice of
such termination.Customer will use reasonable efforts to ensure appropriated funds are available. If
Customer terminates the Agreement under this Section 2,Customer agrees not to replace the Services
with functionally similar products or services for a period of one year after the termination of the
Agreement.
3. Indemnification.If Customer is prohibited by federal,state or local law from agreeing to hold harmless or
indemnify third parties,Section 9.2 of the Agreement shall not apply to Customer,to the extent
disallowed by applicable law.
4. Open Records. If the Customer is subject to federal or state public records laws,including laws styled as
open records,freedom of information,or sunshine laws("Open Records Laws")the confidentiality
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requirements of Section 5 of the Agreement apply only to the extent permitted by Open Records Laws
applicable to the Customer.This Section is not intended to be a waiver of any of the provisions of the
applicable Open Records Laws,including,without limitation,the requirement for the Customer to provide
notice and opportunity for PowerDMS to assert an exception to disclosure requirements in accordance
with the applicable Open Records laws.
5. Resolution of Disputes.If Customer is prevented from arbitrating a dispute as provided for in Section 11.9
of the Agreement because Customer is subject to federal,state or local law prohibiting agreeing to
binding arbitration,the arbitration provisions of Section 11.9 shall not apply,and instead,if mediation
fails to resolve the dispute,either party may initiate a legal proceeding in a court of competent
jurisdiction.
6. Cooperative Purchasing.If Customer is a Government Customer,but is not a U.S. Federal Agency or
subdivision thereof, PowerDMS agrees to allow any other state agency,department,political subdivision
or instrumentality of the state but in all cases located in the same state as the Customer("Related
Agency")to purchase Services under the terms of the Agreement,at the Related Agency's discretion with
the following requirements,exceptions and limitations:(a)any purchases made by a Related Agency shall
be transactions between the Related Agency and PowerDMS;for clarity,Customer shall not be
responsible for any transactions between the Related Agency and PowerDMS,(b)the terms(including
pricing)specified in the Service Orders entered into between PowerDMS and Customer shall not be
incorporated into the transactions between the Related Agency and PowerDMS,and(c)the Related
Agency will confirm in writing it has the authority to use the Agreement for the purchase and that the use
of the Agreement for the purchase is not prohibited by law or procurement regulations or standards
applicable to the Related Agency.
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