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STATEMENT OF WORKiiii•?-) C 1 d H, i3 ;t1 S T R 1ES VESTA CommandPOST and Redundant PRI/Ringdowns Addition Proposal Date: 9-8-2020 Proposal #: 581159 Presented to: City of Clearwater — Police Department EOC Presented by: Elizabeth DellaPenna Architected by: Timothy Deranek This proposal is valid for 30 days from the Proposal Date shown above. Carousel Industries' Proposal City of Clearwater, FL Revision History OTN # < SF OTN#> Ver# Proposal # Date Author Comments 1.0 581159 05-29-2020 Timothy Deranek 2.0 581159 07-30-2020 Timothy Deranek 3.0 581159 09-08-2020 Timothy Deranek Changed from 8 to 10 CommandPOST Proprietary and Confidential — May Not Be Redistributed Page 2 of 19 Carousel Industries' Proposal City of Clearwater, FL Contents Document Control 2 Important Notice 4 Section 1: Executive Summary 5 Section 2: Solution Overview 6 Locations 6 Site Survey and Call Flow Meeting 6 Section 3: Scope of Work 7 Section 4: Period of Performance 11 Section 5: Project Management 12 Project Methodology 12 Project Phases 12 Phase 1: Initiation 12 Phase 2: Planning & Design 13 Phase 3: Execution 14 Phase 4: Adoption 15 Phase 5: Closure 15 Section 6: Project Assumptions 16 Proposal Caveats 16 General Caveats 16 Section 7: Pricing 18 Section 8: Acceptance 19 Terms 19 Signature 19 Proprietary and Confidential — May Not Be Redistributed Page 3 of 19 Carousel Industries' Proposal City of Clearwater, FL r;- porta ce The following proposal from Carousel Industries of North America, Inc.: Is proprietary to Carousel Industries of North America, Inc. This material is present for the purpose of evaluating services and may not be disclosed in any manner to anyone other than the addressee and employees or authorized representative. Is an estimate based on Carousel's understanding of project requirements at the time of submission. All assumptions inherent in this document are based upon the nature of project requirements and goals presented to representatives of Carousel Industries of North America, Inc. Proprietary and Confidential — May Not Be Redistributed Page 4 of 19 Carousel Industries' Proposal City of Clearwater, FL Sect€On1 Execut ve Summ rR Project Objectives The City of Clearwater Police Department currently operates a fifteen (15) position primary PSAP remote of off the St. Petersburg and Pinellas City (PSC) hosted VESTA 9-1-1 solution. This Scope of Work ('SOW) document describes the services and deliverables that will be performed by Carousel Industries in collaboration with Motorola Solutions, the system manufacturer. These installation and support services will replace ten (10) of the existing VESTA workstations with mobile CommandPOST laptops that can be relocated to the City's Emergency Operations Center (EOC) as needed. The existing VESTA licensing and software support will be reused. Additionally, at the Host B PSC location existing equipment will be utilized to support one (1) new PRI from the Clearwater Avaya PBX, one (1) new Frontier Telco PRI and ten (10) Frontier analog ringdown circuits to support redundant administrative lines/trunk appearances in times of activation. Carousel Industries will provide and install the new hardware outlined below to facilitate an easy transition in times of EOC activation. About Carouse ndustrles Carousel Industries is a recognized leader in helping organizations evolve the way they communicate and orchestrate the flow of information throughout their networks. Carousel enables clients to connect and collaborate the way modern IT users demand and advance from their current network infrastructure to meet tomorrow's standards. With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions. Carousel is able to design, implement, and support solutions tailored to meet the unique needs of each client. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures clients achieve agility and utilize technologies in the way most effective for their business. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator, managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally—with three Network Operations Centers. 4 se Proprietary and Confidential — May Not Be Redistributed Page 5 of 19 Carousel Industries' Proposal Section So?ution Overview Locations City of Clearwater, FL The solution, services and deliverables within this agreement will be delivered to the locations listed below: Clearwater Police Department Clearwater EOC Pinellas PSC (Host B) 645 Pierce St., Clearwater, FL TBD 10750 Umerton Rd, Largo, FL 33782 Site Survey and Call Flow Meeting Carousel's project team will perform site surveys at the location to review, space, power, and overall site environments in preparation for the equipment delivery and installation. All issues and concerns will be documented and presented to the City as "Site Survey Assessment" for any required attention or resolution. The City agrees that any urgent items discovered in the Site Survey Assessment will be addressed by City within 3 weeks from delivery of the Site Survey Assessment to ensure the project can stay on track. Any delay in addressing those items may result in delays and the customer understands that those delays will impact project timeline. The project team will lead a Call -Flow meeting with the County and their key personal to discuss, define, and document the various non -emergency call flow patterns for the new PRI and ringdowns that will be added at the PSC Host B location. Items to be discussed include: * Review inventory of all lines and trunks including circuit numbers and descriptive labels ® ACD queues, priorities, and queue overflows • Call -taker roles / skills • Dial Plans — i.e. dialing procedures/preferences, etc. The City and Carousel agree that the output of the call flow meeting will result in a City -approved Project Plan. Any changes to the approved Project Plan will need to follow a Change Control Process and the City agrees they may incur additional charges and/or delays in the project. Proprietary and Confidential — May Not Be Redistributed Page 6 of 19 Carousel Industries' Proposal City of Clearwater, FL Section 3: Scope of Work. Carousel personnel will be on-site to receive and inventory the system components. Installation will commence upon completion of the inventory. Clearwater Police Department « Ten (10) new VESTA CommandPOST HP ZBOOK laptops will replace ten (10) of the existing HP Pro Desk Mini workstations. Additional CommandPOST items per each build include: o One (1) Pelican Case for mobile transport o One (1) docking station to be used with the following existing: • One (1) Keyboard and Mouse • One (1) Sound Arbitration Module (SAM), jackboxes and handset • One (1) 24" FP LCD monitor ■ One (1) 24 -button Genovation keypad with 25' cable • Existing VESTA 9-1-1, IRR, HUD, CDR and Analytics licensing and support will be reused. • Ten (10) HP ZBOOK 5YR Extended Warranty, 9x5 NBD response Clearwater EOC • Ten (10) docking stations will be installed. Each docking station will support the following new equipment: o One (1) Keyboard and Mouse o One (1) Sound Arbitration Module (SAM), jackboxes and handset o One (1) 24" FP LCD monitor o One (1) 24 -button Genovation keypad with 25' cable PSC (Host B) • Two (2) existing Mediant 1000 Gateway chassis be reused to support the following the gateway modules: o One (1) 1SPAN PRI modules will be reused for the Clearwater Avaya PRI o One (1) 1SPAN PRI modules will be reused for the Frontier Telco PRI o Two (2) 4 -port FXS modules for internal ringdown o Three (3) 4 -port FXO modules for Frontier ringdowns Station Wring • Clearwater Police Department— Reuse existing CAT5/CAT6 cabling runs for the ten (10) VESTA docking stations. These cabling runs are terminated on modular jacks at the docking station location and patch panels in the backroom located in, or immediately next to, the VESTA rack • Clearwater EOC- The City will provide Internet access to each of the ten (10) docking station locations. Additional idnstaliatior6 Tasks • Carousel will cable control equipment to the telco network interface as required. • Cross -connect network lines and trunks to system. a Power -up and program workstations for line appearances, transfer keys, screen layout, etc. • Configure the Fortigate firewalls at each Host location for VPN capabilities when the CommandPOST are mobile. • Turn -up and test overall system operability • Provide onsite cutover support at go live Proprietary and Confidential — May Not Be Redistributed Page 7 of 19 Carousel Industries' Proposal City of Clearwater, FL • Provide cutover day coverage and 2'day support For a complete list of all system components refer to Final System Itemization. Training No additional training is required. Customer Responsibilities The client team will participate in this engagement as follows. • Designation of a single point of contact for the Carousel Industries Project Manager to work with on the project. • Attendance on all status calls regarding the project. • Attendance by current Telecommunications provider on the Customer Kickoff Call (i.e. local technician). • Provide access to site and equipment, as required by the Carousel Project Manager. • Request from their current circuit provider/ILEC/911 Services Provider with respect to circuit information, demarcation points labeled, circuit level testing, referred to herein as "Telco Audit". • Provide the results of the Telco Audit to the Carousel Project Manager. • Provide cable plant and wall field, with properly labeled, toned, and tested cable runs. 9-1-1 trunks, ALI circuits, and administrative lines must be clearly marked at the telco demarcation. • Floor plans for Workstation and adjunct placement must be provided. They should be marked with position number. • Provide environmental conditions that meet or exceed manufacturer specified. • Actively participate in the execution of the test plan and meet all project deliverables on time to keep project on - track • Provide required information for Carousel Industries engineers to perform the installation • Assume responsibility for removal and disposal of any disconnected equipment and telephones, unless removal or trade-in is specifically negotiated as part of the contract. Removed gear remains the property of the customer. • Assume responsibility for any network provisioning and coordination of circuit in-service/testing date/time and procedures • Provide tested building ground per NENA recommendation • It is to be noted that if new network facilities are installed, any delay of network services or site readiness that effects required labor hours may result in a change order for additional technician hours. • Coordination of 3'd party vendors for status calls and onsite meetings/work as required by the Carousel Industries Project Manager • All equipment provided to Carousel Industries by the City will be in good working order, available, accessible and operating within manufacturer specifications. • Adequate power/UPS/generator, work area, environmental controls, wiring and other facilities will be provided by provided by the City as required. • Access to all required facilities and staff will be provided upon arrival at the site, subject to reasonable applicable security procedures. • Provide stamped engineering plans, blueprints, and electrical single line drawings of existing / new site, as available. • Provide access to the Customer's preferred contractors and consultants (e.g., Electricians, plumbers, mechanical, engineering, architects, carpenters, riggers, movers and other parties), as required by the Carousel Project Manager to ensure adherence to project timeline. • Full disclosure and contact information of all project stakeholders, their roles and contribution including contractors, consultants, manufactures, vendor and suppliers, as required. Proprietary and Confidential — May Not Be Redistributed Page 8 of 19 Carousel Industries' Proposal City of Clearwater, FL Provide Carousel technicians with internet access, while on-site in the event firmware downloads and updates are required as well as communication with the Carousel team. • Provide suitable UPS battery backup power to support the system (backroom equipment and call -taker positions) • Perform any system administration or programming of administrative phone systems required for system integration and interoperability. • Provide existing 9-1-1 system configuration detail C)ut of Scope Items not specifically called out in section 3 would be considered out of scope for this project. Any additional professional services requested will be handled as a change order to this project. Customer Test Period and System Acceptance Carousel will notify the Customer of a System Ready date which will establish a Customer Test Period during which time the Customer may conduct system testing prior to a system cutover for live operation. The test period will not exceed 5 business days unless mutually agreed upon by both parties prior to the start of testing. The Customer is responsible to document and notify Carousel of any issues detected during the test period. Carousel will address and remediate all issues and provide feedback based upon findings. The Test Period may be extended, if deemed necessary by both parties, to address any major issues. For system installations where no new network lines and/or circuits are being installed it may be necessary for Carousel Industries to coordinate and participate in the temporary move of existing network services to allow the customer testing. In these cases, the testing window will be of limited duration to demonstrate functionality. Services will be restored to normal operation on the existing system until system cutover. Upon conclusion of the Test Period the system will be cutover for live operation on a date mutually agreed upon by both parties. The Customer will provide notice of System Acceptance to Carousel in writing within 5 business days of live operation (Acceptance Period). The System Acceptance date may only be extended if an issue is identified that indicates the system fails to perform in accordance with the manufacturer's specifications. The System will be deemed accepted if the acceptance period passes without notification of issue or acceptance by the Customer. Design Assumptions The overall scope and related work estimate for this engagement were developed based on the following assumptions. Material changes to these assumptions may impact the estimated effort, schedule and fees associated with completing the work. • The scope, approach, and deliverables for this initiative are based on our current understanding of the work required to complete the project. • Information provided in client documents and statements prior to this Statement of Work is assumed to be an accurate representation of the respective subject matter. Proprietary and Confidential — May Not Be Redistributed Page 9 of 19 Carousel Industries' Proposal City of Clearwater, FL • The Carousel team may perform portions of the work either on site or off site, depending on the nature of each task. • Client key stakeholders will be readily accessible for key decision making throughout the course of the initiative. • The City will order the transport for the Avaya PRI, Frontier PRI and Frontier ringdown circuits that will be terminated at the Host B PSC location. • The City will provide Internet access at the EOC for the CommandPOST laptops to VPN into the Host site firewalls • The City will supply suitable system -wide UPS battery, electrical and grounding services for all equipment Proprietary and Confidential — May Not Be Redistributed Page 10 of 19 Carousel Industries' Proposal City of Clearwater, FL 'Section 4: Period of Performance The Carousel Industries Project Manager will provide a detailed project plan that will be utilized through as a baseline for the project. Until further meetings can identify resources and project dates, a timeline cannot be detailed at this time. Carousel engineering resources to kick off project are typically available 4-6 weeks from receipt of signed project documentation. To effectively determine the degree to which the project plan is being met, the Carousel Industries Project Manager will follow a plan to control and manage Clearwater's project through a communication plan, change control, and variance management. As part of the communication plan the Carousel Industries PM and customer will jointly establish the time and frequency for status meetings (or conference calls), document meeting results, and distribute meeting notes, including action items. For effective scheduling and cost control, progress measurements will start as the project begins and continually utilized throughout to measure the performance of Customer's project. The project roadmap provides a baseline from which to judge progress, comparing planned activities, in -progress activities, and the actual completion of those activities. The PM will identify variances to plan and take action to correct or limit it impact on the project. The Carousel Industries PM will utilize a change control strategy to identify and document changes to the original scope. The PM will screen and assess the impact of the change on the project timelines, obtain customer approval, implement the change if required, and maintain a log of all change requests and their treatment. Any agreed to changes will be reflected in the project plan. Proprietary and Confidential — May Not Be Redistributed Page 11 of 19 Carousel Industries' Proposal City of Clearwater, FL Project Methodology Project Management is integral to business success. Carousel Industries helps clients deliver critical IT projects on time and within budget. Carousel Industries Project Management Methodology brings together people, process, technology, and trusted technical expertise to ensure organizations capture the maximum business benefits and value from their investments. Our methodology is based on the Project Management Institute's Project Management Body of Knowledge (PMBOK), the most comprehensive and globally recognized standard for project management. It outlines the critical path to planning and managing the service delivery lifecycle and is tailored to meet clients' and/or projects' requirements, as necessary. It includes tools and templates used to manage Scope, Risk Quality, Communications, Human Resources, Procurement, Time, and Cost. With thousands of projects delivered using this methodology to public -sector and private - sector clients across a range of industries, our Project Management Methodology provides clients with the expertise and leadership to complete a successful engagement from project initiation through implementation and adoption of the new technology or service. Project Phases Carousel Industries' Project Management Methodology follows the five phases of the PMBOK project management lifecycle. While Section 3: Description of Services states the services included in this SOW, below is a definition of each of the five phases with common activities and deliverables: Phase 1 INITIATION Phase 1: Initiation Phase 2 PLANNING Et DESIGN The activities in the Project Initiation Phase are essential steps in the project effort. The Project Initiation Phase documents to define the project and an initial kickoff meeting so project stakeholders clearly understand the project scope and expected benefits. Project initiation activities also establish executive management commitment to the project and to the allocation of required resources. Communication Plan Carousel Industries will develop a project communication plan for the Project. The Project Communication Plan provides project resources easy access to contact information, project roles, communication strategy and tools. The plan will be reviewed during the kickoff meeting, updated and posted on the Extranet Project Portal provided by Carousel Industries. Proprietary and Confidential — May Not Be Redistributed Page 12 of 19 Carousel Industries' Proposal City of Clearwater, FL Project Baseline / Information Gathering An initial call with the Client's project manager will be conducted to review the current state of the Client's environment. The objective is to establish a baseline environment through a set of activities designed to provide the deployment team with a clear understanding of Client's current capabilities, organizational process maturity, and technology employed to support the solution today. Project Prerequisites Prior to beginning the Planning and Design Phase of the project, the following project pre -requisites are required to be completed by the client in order to assign project resources to the engagement: System and facility access Deliverables for Initiation Phase Project Initiation Call Summary Communication Plan Schedule for Technical Discovery & Planning Meeting Phase 2: Planning & Design Project Planning Given the information gathered during the initial stage of the project, Carousel Industries will begin to plan the deployment of the new technology, taking into account any downtime required to execute the planned work and working around the scheduling requirements of the client. As part of this phase, Carousel Industries will present a Project Plan to the client for the client's review and approval. The client's resources and third -party vendors, if contracted by Carousel, will be coordinated and communicated to such that they are prepared for the deployment. Technical Implementation Strategy The Carousel Industries Project Manager will coordinate a technical discovery meeting with the Client and a Carousel Industries implementation engineer. The meeting's goals are as follows: • A brief project overview during which the agenda includes a work breakdown structure, introduction to participants in the meeting, and review of the work plan. • Review and assess Client's current state and conduct further information gathering as needed. • Confirm general information or special site requirements or considerations. • Provide detailed data necessary to complete the Design phase and develop a technical implementation plan. • Set scheduling expectations (Targeted rollout date(s)). • Review the equipment requirements. Amend the Statement of Work or add Change Orders as appropriate for new or additional items to be added to the project scope. Define User communication plan that includes how users will be notified of scheduled changes and impact to users. After Carousel Industries develops and documents an approach for the project, based on the current state understanding, Carousel Industries will conduct a solution review to confirm the technology architecture, review the proposed bill of materials (BOM), develop detailed work instructions for the upgrade, and create an overall planning document defining important information including but not limited to: • Core team listing for the project execution. • Project risk assessment documentation. • Options for further technical infrastructure requirements, if needed. Proprietary and Confidential — May Not Be Redistributed Page 13 of 19 Carousel Industries' Proposal City of Clearwater, FL Monitoring plan that will be used to verify migrations to the test and production environments. It may also be necessary at this time for Carousel Industries to access the Client's current systems to inventory/catalog software configuration and examine each representative server / component configurations. During the solution review, the project plan, implementation strategy, design specification, drawings, and bill of materials (BOM) will be reviewed. These documents should support Client's business and technical requirements. The client should be prepared to discuss any final technical aspects at this point prior to moving to the Execution Phase of the project. After successful completion of the solution review, Carousel Industries will require client signature in order to proceed to the Execution phase. If required, Carousel Industries will amend the Statement of Work or add Change Order(s) as appropriate for new, added, or reduced items or bill of materials to the project scope. Deliverables for Planning & Design Phase • Project Plan • Technical Implementation Plan • Any agreed upon Documentation • Project Risk Analysis • Sign -off Document Phase 3: Execution Implement the Solution Following the plan and technical implementation strategy approved in the preceding phase, the plan will be executed. Staging and Configuration The new equipment will be ordered and shipped to a Carousel Industries' approved staging location to be pre -staged and configured prior to commencing onsite implementation activities. The pre -staging activities will allow the new equipment to be properly burned -in prior to site deployment. Administration Carousel Industries will provide professional services to program and administer the solution as defined during the Technical discovery meeting(s). Installation Carousel Industries will provide professional services to install the solution equipment at the Client's site(s). Monitor Throughout the implementation, the Carousel Industries Project Manager, in conjunction with the Client Single Point Of Contact (SPOC), will monitor the project schedule, scope, risks, quality, performance and budget. During this stage, the Client shall have the appropriate staff available as required for the implementation to provide testing and validation of the installed solution. Deliverables for Execution Phase • Staging Completion Notification • Carousel Industries Test Plan Approval to go -live will be considered Sign -off for this phase. Proprietary and Confidential — May Not Be Redistributed Page 14 of 19 Carousel Industries' Proposal City of Clearwater, FL Phase 4: Adoption Day 1 Support Carousel Industries will continue to closely monitor and support the system through "Go -Live" and immediately following "Go -Live" to ensure a successful and smooth transition to the new environment. Leading up to "Go -Live", Carousel's project team will work with the Client to verify and define any changes to the stated Day 1 (First Day of Business) Support strategy. Training Carousel Industries will coordinate end-user and system administration training activities and deliverables with the Client SPOC for each included solution. Documentation Following Day 1 support, a Carousel Industries engineer will provide agreed upon documentation (e.g. backup configurations for archival purposes). The documentation will be the final deliverable provided to the Client. The Client will provide sign -off for the project completion upon receipt and review of the documentation. Deliverables for Adoption Phase Service Ticket Request Procedures <only if Managed Services were sold> 4 Agreed upon documentation Phase 5: Closure Project Closure Working in conjunction with the Client's Project point of contact, Carousel's Client Engagement Manager is responsible for obtaining Client sign off and acceptance that the project is complete, identify and closing out any open action items, preparing a Post Project Review, and archive project documentation. Post Project Review The Post Project Review may be conducted at the conclusion of the project and describes the results of the project, objectives achieved, lessons learned and any corrective actions for any objectives not achieved. Optimization Following project completion, Carousel Industries can provide additional hours of remote / on-site optimization time as needed, under a separate SOW or change order. Alternatively, Carousel's Managed Services Program can be engaged to ensure optimal performance and availability through monitoring and maintenance of the technology deployed during this project. Optimization time would be used to resolve possible configuration changes that have been identified after the fact, specific features not covered under the original scope, or other changes that will enable a better customer experience. Deliverables for Closure Phase • Project Acceptance and Signoff ® Post Project Review (if applicable) ■ Documentation Archive Proprietary and Confidential — May Not Be Redistributed Page 15 of 19 Carousel Industries' Proposal City of Clearwater, FL Section 6: Protect Assumptions Carousel's pricing estimates are based on our current understanding of the project and the assumptions stated below. If during the course of this engagement any of these assumptions prove to be invalid, both parties will agree to execute a change order to revise the scope of this engagement. The list of material is included in the System Itemization. All non - disruptive installation labor will be done during daytime operations, which is assumed to be Monday through Friday, 8AM- 5PM local time. Proposal Caveats 0001 All specific materials, equipment and installation supplies that are to be furnished by Carousel Industries are listed herein (based on the customers current statement of work). 0002 Changes that may affect this proposal must be submitted to this office. Carousel Industries field personnel are not authorized to accept scope changes. Any additions, deletions or changes to this proposal will result in a price adjustment. 0003 Carousel Industries pricing is good for 90 days 0004 Carousel Industries has made its best effort to design a solution given the general nature of the current scope. Additional discussions with the City will be required to achieve desired outcomes. Any variance to Clearwater's current scope of work may result in a price adjustment. 0005 If any work requires an out of service period, the Project Manager and Lead Technician will work with the customer to identify and minimize disruption during the duration. The customer is responsible for developing the emergency communications plan during outages. 0006 Technicians may require internet access, while on-site in the event firmware downloads and updates are required. 0007 Exact scheduling will be determined with the customer, but installation will occur during a continuous period, until completed. Changes to or delay of this schedule (once determined) may result in additional labor costs and Project Management time added, via Change Control Process. Changes to or delay of this schedule (once determined) may result in additional labor costs and Project Management time added per Change Control process. 0008 The Project Manager will provide equipment installation specifications (i.e., space, power and grounding) and the customer will be responsible for ensuring that the allocated space is ready. 0009 Any site 'not ready' issues that cause additional cost due to resource rescheduling and management may be chargeable via Change Order within Change Control Process. 00010 Carousel Industries will be responsible for hardware server configuration, licensing, testing, firmware updates during the equipment preparation phase. 00011 The Carousel Industries Project Manager will provide Milestones documentation prior to installation. Customer signoff will be required on these documents. The PM will conduct periodic status and planning conference calls as mutually agreed to. General Caveats Carousel Industries assumes all work will be performed in the Customer's location or remotely, in Carousel Industries' offices. Should it be necessary for Carousel Industries personnel to travel to additional sites, we may need to re -address our estimate. Proprietary and Confidential — May Not Be Redistributed Page 16 of 19 Carousel Industries' Proposal City of Clearwater, FL 2 The project scope is identified in the section "Project Activities and Deliverables." Should additional tasks outside of this scope be needed, we will need to re -address this estimate. 3. Customer resources identified in this proposal will be allocated to the project to ensure a successful project. If the resources are not available, we may need to review the resource plan to determine the appropriate course of action and impact to the plan, timeline, and budget. 4. All Project Prerequisites as defined in the Project Initiation Phase of the proposal are completed prior to commencing with the project. For planning purposes, Carousel Industries commences Project Initiation three (3) weeks after receipt of Customer Purchase Order. 6. The calendar duration presented in this proposal is based upon a standard 40 -hour week and does not consider holidays, illness, emergency leave, or vacation time. The following holidays will be observed and are not included as Business Days: • New Year's Day • Memorial Day • Independence Day • Labor Day • Columbus Day • Thanksgiving Day • Day after Thanksgiving • Christmas Day • Day after Christmas Proprietary and Confidential — May Not Be Redistributed Page 17 of 19 Carousel Industries' Proposal City of Clearwater, FL Sectio�h fci Investment Summary Based on Carousel's understanding of the Customer's current environment and project scope outlined above, Carousel proposes to perform this work as noted below. See attached quotes. TOTAL COST: $107,207.94 For Product Orders and unless otherwise specified, prices do not include shipping, handling, special packing, and insurance charges. Carousel shall add to customer's invoice all freight, handling, delivery, special packing, and insurance charges for shipments of Product. Customer will be responsible for the payment of all applicable taxes, fees, and levies, imposts, duties, withholdings, or other charges, if any, imposed by any taxing authorities by reason of the sale and delivery of the Product. If you are claiming this purchase to be tax-exempt, a copy of Customer's tax -exemption certificate for the state to which the Product will be shipped must be provided. If it is not provided, the applicable sales tax will be applied to this purchase and added to the Customer's invoice at time of issuance. If the scope of the Project expands beyond what is outlined in this SOW, Carousel reserves the right to increase the Fee. invoicing Customer shall pay all properly invoiced amounts in accordance with the terms specified in the Master Services Agreement. All out-of-pocket expenses (e.g. travel, mileage, transportation) incurred by Carousel in connection with the Project will be paid by Customer. All such expenses will be itemized when billed. Proprietary and Confidential — May Not Be Redistributed Page 18 of 19 Carousel Industries' Proposal City of Clearwater, FL Section 8° Acceptance Terms The pricing of work to be performed limited to this Statement of Work. Carousel will accept this SOW upon receipt of Customer's signature on both the Customer Proposal and SOW Signature below along with a purchase order for the solution, services, and estimated travel and living expenses set forth in the Customer Proposal. By signing this SOW customer accepts this SOW as a binding agreement with Carousel and agrees to abide by and accept the terms and conditions set forth in the Master Services Agreement (MSA). Client shall pay all properly invoiced amounts in accordance with the terms specified in the MSA. This SOW supersedes all prior agreements relative to project scope, schedule, or solution functionality. Unless otherwise explicitly agreed to in a separate document, this signed Statement of Work content shall prevail over any preceding written or verbal discussions and/or proposals. Signature Signature below indicates Client has read and agrees to all Terms and Exhibits of this Statement of Services. Counte signed: CITY OF CLEARWATER, FLORIDA y�L6.2..1121z, William B. Horne 11 City Manager Frank Hibbard Mayor Appr,Qved as V t form: fit` Cv( 0-1(..--, Owen Kohler Assistant City Attorney Carousel Signature ` aha T7J4 /44-oftz A orized Carousel Signature Attest: �-.s 14 k ✓ 'F92.yA1 t{ y7 Rosemarie Call F `' City Clerk Qa 12/15/2020 Date Elizabeth Della Penna Account Executive Printed Name Title Proprietary and Confidential — May Not Be Redistributed Page 19 of 19