STATEMENT OF WORK - SOW - PRICING AND PAYMENT TERMS INCLUDES GSA PRICINGFJISTER'
FASTER Asset Solutions
100% Employee -Owned
Statement of Work (SOW),
Pricing & Payment Terms
Includes GSA Pricing
Created For:
City of Clearwater
Date:
August 30, 2018
Senior Software Consultant:
Steve Specht
Pricing in this proposal is valid for Contract Number: GS -35F -0251U
Contract Period: February 14, 2018 - February 13, 2023
Qty Description
1
Includes:
1. SIN 132-33: Perpetual Software Licenses Server Software plus 20 Client
License (Cost: $58,200)
2. SIN 132-50: *Training Courses for Information Technology Equipment and
Software (FPDF Code U012) On Site Set up and Configuration Training Course
(Cost: $5,700)
3. SIN 132-50: *Training Courses for Information Technology Equipment and
Software (FPDF Code U012) On Site Key User Training Course (Cost: $5,700)
4. SIN 132-50: *Training Courses for Information Technology Equipment and
Software (FPDF Code U012) On Site End User Training Course (Cost: $5,700)
5. SIN 132-50: *Training Courses for Information Technology Equipment and
Software (FPDF Code U012) On Site "Go Live" Preparation Training course
(Cost: $5,700)
6. SIN 132-51: Information Technology (IT) Professional Services Project
Management Services for SIN 132-32 and SIN 132-33 are mandatory on initial
purchase - Up to 20 Client License (Cost: $19,400)
*Mandatory Training Course
GSA Software & Services Total
Cost
$100,400
$100,400
The cost below represent the open market price to upgrade the above GSA
purchase of FASTER Win to FASTER Web. (If you opt for this, you will have
license rights to FASTER Web and not FASTER Win.)
FASTER Web Upgrade Pricing in this proposal is valid for 30 days.
FASTER Web Upgrade Software & Services
Open Market Pricing
1207
024 — Additional Software License Cost for FASTER Web: Standard Active
Assets
This price includes up to quantity listed standard active assets (which are
defined as originally valued at $5000 or greater and active). Each additional
asset will be $79.00.
This is includes one instance of the FASTER Web Application with one
database.
$25,903
1
050 — Unlimited Named Accounts:
Unlimited user access (named accounts) included.
Included
COTS Add-ons
1.
207nc — Dashboard Add-on:
Provides 20 standard metrics that monitor fleet industry performance
measures. The dashboards have powerful configuration capability to enable
effective display of data. They are also drillable in that you can click and drill
into the data presented by the dashboard. And the Dashboards are role -based
so that you can empower users based on their roles.
$10,000
1
208 — Barcoding Software:
Barcoding Software allows for Label Scanning and Printing. (Hardware is not
included.)
$6,000
1
300 — Single Vendor Fuel Import:
The Fuel Import (FI) is a COTS add-on. It is a robust yet inexpensive way to
import data from a Fuel System Vendor (FSV). It requires significant
configuration and testing by FASTER. Below are important items the customer
will need to provide for FASTER to configure, test and deploy:
1. FSV Fuel File Layout Definition — This is the layout for the export file you
plan on receiving regularly from your FSV. It defines your fuel export file's
columns, positions and/or delimiters (if used).
2. Fuel System Export Files - Live production export files from the fuel
system, including the complete disbursement transaction data. A minimum of
100 transactions will be needed for proper testing. The export files generated
from your fuel system must be flat files, not reports, and not generated in
Microsoft Excel. It is important you ensure your FSV does not change this
export file as any changes may require additional configuration and testing.
3. Completed FI -Customer Configuration Form -This is a detailed form that
assists you in providing all the information required for the FI to be configured
and tested properly.
(This FI does not import Site & Dispenser information. You can add the
importing of Site & Dispenser data to the FI for an additional ($2,500) cost.)
$5,000
Data Services
1
400a - Level 1 Data Conversion and Testing:
Equipment Birth Certificates, Parts Birth Certificates, Vendor Birth Certificates,
Employees/Users Records. This product utilizes a utility and series of
packages to convert your data to a FASTER Web database. As part of
conversion, FASTER will perform two types of testing: 1. Functional stability
testing to ensure that there are no data conflicts with the FASTER Web table
structure; 2. Data Validation testing to test that data was converted properly.
$6,000
1
401a — Extraction to SQL Staging Database:
FASTER will provide an MSSQL staging database into which the Customer's
team will map and populate the data you extract from the former database.
(After the Customer completes mapping and populating the data in the
staging database, FASTER will execute the conversion level the Customer
choses which is noted below to transform the data and create a FASTER Web
structured database. FASTER will then perform data validation testing.)
OR
402 — Extraction to Excel Data Mapping Sheets:
If you do not have staff familiar with MSSQL, FASTER can provide a pre -
designed data mapping product using Excel spread sheets. This Excel -based
data mapping product can be used by your less experienced staff to populate
all your data. It requires basic knowledge of Excel and solid knowledge of
your fleet data. (After this work product is complete, FASTER will execute the
conversion level you chose noted below to create your FASTER Web database
and perform data validation testing.)
$6,000
1
403a — Data Extraction Assistance:If you need assistance extracting, mapping
or populating the data, FASTER can work with the Customer's Team to
extract, map and populate the data from the current database to the MSSQL
staging database. Should you opt for this assistance, FASTER will charge a
rate of $150/hour.
TBD
1
405 — Data Cleanup:
If the data in the current system is in need of correction prior to the
extraction, the customer will be responsible for data correction that takes
place in the legacy system. (However, as part of the implementation process,
FASTER Fleet Consultants will provide advice and guidance related to data
correction.) For customers who maintain reliable data, there should be no
need for data correction. However, if past practices or flawed conversions
permitted incorrect data to be entered in the current system, it is advisable
that the customer correct this prior to the extraction process beginning.
n/a
Implementation Services & Training
1
500 — Project Management:
Project Management (under 2000 Standard Active Assets)
Included
1
511a — System Overview Meetings (SOM):
System overview meetings take place via live, remote web-based sessions.
They consist of two, 4-hour meetings that will occur on the same day or two
consecutive days where the customer will ensure key users are able to
participate.
Included
1
511b - Configuration Training
This takes place via live, remote, web-based sessions. It consists of two 4-
hour sessions that can occur on the same day or two consecutive days. (If
you bill by account-code, there will be a third session that will also take 4-
hours.)
Included
1
512 — System Training/Go-Live:
This training includes the below training agenda.
Because training is hands-on, the maximum class size is 20 attendees and
includes a single training location. Additional training sessions and trainers
can be added at an additional cost any time up to 4-weeks prior to your go -
live.
See Below
1
512a — Go -Live Week System Training - Asset Module (4 Hrs):
Should include FASTER System Admin and Asset Managers.
Included
1
512b — Go -Live Week System Training - Maintenance Module (4 Hrs):
Should include FASTER System Admin, Maintenance Supervisor, Service
Writers and/or Technician who will create work orders.
Included
1
512c — Go -Live Week System Training - Parts Module (4 Hrs):
Should include FASTER System Admin, Parts Staff and Parts Managers.
Included
1
512d — Go -Live Week System Training - Fuel Module (1 Hr):
Should include FASTER System Admin and Fuel Clerk.
Included
Total if
Upgrades, Support and Hosting
(Paid Annually)
Upgrades & Support
p
1
801 — Upgrades & Support:Annual support includes phone support, as well
as upgrades for your FASTER Web software. Annual software maintenance
is purchased or renewed every 12 months. Support services apply to
FASTER Web COTS System, Add-ons and Customizations. After the initial
renewal year, support costs will increase at 3% annually. (There is no
Upgrade & Support cost until one year from contract.)
$23,271
Upgrades & Support
$23,271
Hosting
Back tip Hourly database
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Upgrades, Support and Hosting Total
$48,271
Payment Schedule By Milestone
Milestone Percent
Due
i. Hosting: ist pay se,
2. Software & Services: Upon Purchase Confirmation 30%
3. Software & Services: Upon Installation of Software
30%
4. Software & Services: Upon COTS System Overview
20%
5. Software & Services: Delivery of Converted Data and Go Live
20%
6. Annual Upgrade, Support and Hosting Due One Year from purchase and
each successive year customer desires.
100%
Hourly Work: Billed monthly
TBD
FASTER Web Product & Service Detail
1. Commercial -off-the-shelf and Custom Deliverables:
a. Definition of a Commercial -off-the-shelf Software (COTS):
The Statement of Work (SOW) may include custom work product, which is distinct and
separate from the COTS software. There are also several COTS software add-on products
that are sold separately (FASTER Web, MotorPool, Dashboard, Standard Fuel Import,
Barcode, etc.). Therefore, if the product is not specifically listed in the SOW, FASTER
will not be providing it to Customer. As FASTER Web is a COTS system, the underlying
software consists of standardized programs (i.e., pre -built). The COTS software
undergoes its own development cycle separately and distinctly from the implementation
process. This means that no Requirements Gathering; Requirements and Design
approval, Gap Analysis, Testing and development work is done on FASTER COTS
Software. However, custom development and testing will be done in conjunction with
the custom work noted in the SOW.
Whatever COTS software, custom work and converted data are listed in the SOW as work
product, will be deployed together to form a "Soft Go Live" instance. If there is
additional work product that is to be delivered separately (after the initial go -live) that
will be specifically listed in the SOW. The Soft Go Live instance is tested in the FASTER
data center and then deployed to the Customer's single environment that serves as the
Customer's test environment during the implementation and will become the
production environment upon go -live. This permits the Customer to perform whatever
tests it deems necessary in the later environment to which it will have access. The
Customer having one environment through the life of the implementation that will be
promoted to production is a critical aspect of quality control that is a distinctly important
part of the FASTER COTS implementation process. And deviation from this may
lead to additional cost. This process also reduces Customer IT expenses. While
Custome work product (if any) is built to specific customer -identified specifications,
the nature of COTS software requires that FASTER will not provide custom
modification, code changes or database structure changes to any COTS software
since this could adversely affect other customers. FASTER does enhance the COTS
software as part of its normal life cycle based on customer input from its more than
370 customers, market research and on -staff fleet professionals.
b. Custom Work Approvals & Testing:
Custom work is defined as Integrations and Reports. The following process will be
followed to ensure that reliable custom work is delivered as part of the implementation:
After the Customer provides the following documentation, FASTER will create an
extensive Requirements Document for the Customer to approve. This document will
enable the Customer to have certainty about what it requires for a successful
customization.
Documents to be provided by Customer:
• In the case of a Custom Report, a mockup in Excel or similar table.
• In the case of an Integration, a Data Flow Map will show the data the Customer
wants to import and/or export.
• A written summary of:
o Execution of the integration: How should the integration be executed? For
example, would it need to be run manually or scheduled to run automatically.
o User Interface: Will a user interface be needed? If so, what are the key elements
needed in the user interface?
o Error Handling: How should errors be logged? Are there any specific errors or
failures that could occur that would need the integration to notify the Customer
about?
o Special Considerations: Are there any additional business rules or special
considerations that the Customer could not show in the data map that the
integration needs to meet?
After receipt of the above, FASTER will create a Requirements Document for the
Customer's approval. Once the Customer approves the Requirements, FASTER will begin
and complete development and testing. And then the custom work product will be
delivered with the COTS components in the form of the Soft Go Live noted above.
The Customer may choose to do whatever testing it deems necessary on the custom
work during the implementation in the Customer's implementation environment
(more below related to environments). Such testing will be administered by the
Customer. FASTER will provide to the Customer any and all of the test cases that
FASTER has already performed during its testing free of charge.
c. COTS Software Approvals & Testing:
As a result of the nature of a COTS system, the Implementation of the COTS software
components will not require the Customer or FASTER to do test plan approvals,
requirements documentation approvals, Gap analysis or Gap analysis approvals.
The Customer may choose to do whatever testing it deems necessary on the COTS
software components during the implementation in the Customer's implementation
environment (more below related to environments). Such testing will be administered
by the Customer. FASTER will provide to the Customer any of the 50,000+ test cases
that FASTER has already performed during its normal COTS release cycle free of
charge.
d. Data Conversion Testing:
If noted in Schedule -A, FASTER will perform data conversion services: If data
conversion services are provided, FASTER will perform data validation testing that
validates the accuracy of the data FASTER loads into the Customer's FASTER Web
database against the data provided by the customer and confirms the Customer's
data in the FASTER Web database meets the business rules of FASTER.
Once FASTER has completed data validation testing internally, FASTER will provide the
Customer a Soft Go Live copy of the database that contains the data FASTER loaded.
The Customer can then perform whatever due diligence it deems necessary to
validate this data in the Customer's implementation environment. If the Customer
chooses it can redundantly perform some or all of the same Data Validation tests
cases FASTER performed. FASTER will provide data validation test cases for the
Customer to use free of charge. Therefore, additional Customer data testing can be
done by the Customer. Any data defects the Customer finds and reports during
its implementation testing that conform to the scope of data conversion work detailed
in this Agreement will be corrected by FASTER.
2. Restrictions on Customer Use
The computer programs and other items supplied by FASTER
hereunder are for the sole use of Customer and Customer's
employees/agents.
a. Competitive Uses: Customer cannot directly or indirectly lease, license, sell, offer,
negotiate, or contract to provide any software similar to that supplied hereunder
for any third party, but this clause shall not be construed to prohibit Customer
from acquiring, for its own use, software from third parties.
Customer cannot:
1. Copy or duplicate, or permit anyone else to copy or duplicate, any physical or
magnetic version of the programs, documentation, or information furnished by
FASTER in machine-readable form.
2. Create or attempt to create, or permit others to create or attempt to create, by
reverse engineering or object program or otherwise, the source programs, or any
part thereof, from the object program or from other information made available
by FASTER (whether oral, written, tangible, or intangible). Customer may copy for
its own use, and at its own expense, operator manuals, training materials, and
other terminal copies made for their distribution.
b. Demonstrations. Due to the proprietary nature of FASTER's Fleet Management
System, Customer cannot demonstrate or show this system to any competitors,
or consultants that work with competitors, of FASTER.
Software License
Perpetual License:
If the SOW contains a perpetual license and your organization is hosting FASTER in its data center,
the below will apply.
1. Environment:
Customer may use FASTER's proprietary software in a single environment. An
"environment" is defined as a single installation (instance) of the FASTER application
and one FASTER database. FASTER publishes specifications for each release of the
product. Therefore, the first use of a version of FASTER and each subsequent upgrade
to a newer version requires that Customer's environment comply with the minimum
published specifications. Failure to meet the minimum specification puts Customer's
operation at risk and may lead to FASTER being unable to provide support until
Customer's environment complies with the published specification.
a. SINGLE FASTER TEST/PRODUCTION ENVIRONMENT: In order to minimize costs, as
well as control quality and reduce risk, there will only be one environment through the
implementation process. This environment, upon installation and during
implementation will be the test environment on which all tasks (system overview,
configuration, testing, training, etc.) will be performed. Upon restoring a final, go -live,
database, this test environment will then be promoted to become the production
environment.
b. TEMPORARY POST -GO -LIVE TEST ENVIRONMENT: After go -live of the FASTER
system, Customer may stand up a temporary test environment on its premises,
limited to the following circumstances: Testing a new version of FASTER; Testing the
delivery by FASTER of any custom deliverables built by FASTER; Testing upgrades
and/or patches Customer performs on Customer's server operating system; or
database patches or upgrades; or if Customer is replacing server hardware. This test
environment can be stood up 30 -days prior to any of the above -identified testing and
must be turned off or deleted within 45 -days after any of the above is complete. (This
does not apply if FASTER is providing hosting.)
OTHER TEST OR DEVELOPMENT ENVIRONMENT/S: Customer may have a separate
test or development environment for other purposes at any time (e.g., during the
implementation or after go -live) with of an additional license fee and an annual
support fee.
3. Copies, Backups & Catastrophic Fail -Over:
Customer may make regular backups of all programs and data and clone, copy or
maintain a mirror image of the production environment for catastrophic fail over. This
includes the use of virtual machine cloning.
4. Software Modifications:
Customer may not modify the FASTER software, including, but not limited to, reverse
engineering of any component of the FASTER system in order to perform any such
modifications. Should Customer violate this provision, all warranties associated with
the FASTER system are null and void.
Countersigned:
FLORIDA
. CteOfLtgCrAC.ICOS
George N. Cretekos
Mayor
Apd as to ff rm:
Owen Kohler
Assistant City Attorney
By:
William B. Horne II
City Manager
CITY OF CLEARWATER,
Attest:
Rosemarie Call
City Clerk