SERVICE ORDERDocument No. DOC -0000568510
Scenario: SM830986
CenturyLink-
Customer Information and Contract Specifications
Customer Name: City of Clearwater, FL
Account Number: 2-P9XJ96
Currency: USD
Monthly Recurring Charges (MRC): $949.11
Non Recurring Charges (NRC): 0
Service Order
Service Address
Description
Order
Type
Term
(Months)
Qty
Unit MRC
Unit NRC
Total MRC
Total NRC
600 CLEVELAND ST,
Dedicated Internet Access
New
60
1
CLEARWATER, FL 33755
USA
Access - On Net
1
$286.82
$0.00
$286.82
$0.00
- Bandwidth = GigE
- On Net Protection=Protected
- Access Sub Bandwidth=1000
Mbps
IP Logical
1
$662.29
$0.00
$662.29
$0.00
- Billing Method=Flat Rate
- Peak Data Rate in Mbps=200
- Committed Data Rate in
Mbps=200
IP Port
1
$0.00
$0.00
$0.00
$0.00
Subtotal
$949.11
$0.00
Totals
$949.11
$0.00
Terms and Conditions Governing This Order
1. This Order is non-binding until accepted by Level 3 Communications, LLC ("Level 3"), a CenturyLink affiliate, as set
forth in section 4.
2. Pricing is valid for 90 calendar days from the date indicated unless otherwise specified herein. Prior to installation Level
3 may notify Customer in writing (including by e-mail) of price increases due to off -net vendors. Customer has 2 business
days following notice to terminate this Order without liability or otherwise Customer is deemed to accept the increase.
Level 3 provides Services in the United States. Services provided internationally may require a Local Country Agreement
that will identify the CenturyLink affiliate providing Services.
3. If a generic demarcation point (such as a street address) is provided, the demarcation point for on -net services will be
Level 3's Minimum Point of Entry (MPOE) at such location (as determined by Level 3). Off -net demarcation points will be
the off -net vendor's MPOE. If this Order identifies aspects of services that are procured by Customer directly from third
parties, Level 3 is not liable for such services.
4. Customer places this Order by signing (including electronically or digitally) or otherwise acknowledging (in a manner
acceptable to Level 3) this document and returning it to Level 3.
Service Order Confidential Page 1 of 3
Document No. DOC -0000568510
Scenario: SM830986
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� CenturyLink
(a) The Service in this Order is subject to the CenturyLink Master Service Agreement entered into after March 16, 2018
and any applicable Service Schedule(s) between CenturyLink Communications, LLC and Customer. If Customer has not
executed a CenturyLink Master Service Agreement but has executed a services agreement (including Standard Terms
and Conditions) with Level 3 or an affiliate of Level 3 ("Affiliate Agreement"), then the terms of the most recent Affiliate
Agreement will govern this Order. If there are any inconsistencies between the Affiliate Agreement and this Order, the
current standard Level 3 Service Schedule will apply. If Level 3 and Customer have not executed a CenturyLink Master
Service Agreement or applicable Service Schedule(s) with respect to such Service and have not executed an Affiliate
Agreement, CenturyLink's standard Master Service Agreement and Service Schedule(s) as of the date of this Order will
govern this Order. Copies are available upon request. The Level 3 entity invoicing the Services is the contracting party.
(b) Notwithstanding anything in any Affiliate Agreement to the contrary, Level 3 will notify Customer of acceptance of
requested Service in this Order by delivering (in writing or electronically) the date by which Level 3 will install Service (the
"Customer Commit Date"), by delivering the Service, or by the manner described in a Service Schedule. Service will
continue month-to-month at the expiration of the Service Term. Rates are subject to change upon 30 days' notice from
Level 3.
(c) "Affiliate Agreement" for CenturyLink Communications, LLC or any companies that were affiliates of CenturyLink
Communications, LLC before the merger between CenturyLink and Level 3 means only an applicable Interexchange
Carrier (IXC) network agreement, e.g. CenturyLink Total Advantage Agreement, CenturyLink Total Advantage Express
Agreement, or CenturyLink Wholesale Services Agreement, for non-government customers (each, a CenturyLink Affiliate
Agreement). In the event of a CenturyLink Affiliate Agreement, (i) Level 3 will deliver a written or electronic notice that the
Service is installed (a "Connection Notice"), at which time billing will commence, and (ii) if Customer cancels or terminates
Service for any reason other than Level 3's uncured default or if Level 3 terminates due to Customer's uncured default,
Customer will pay Level 3's standard early termination liability charges as identified in Level 3's ancillary charge summary,
a copy of which is available upon request.
5. Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings,
loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or
punitive damages arising out of the performance or failure to perform under this Order. Customer's sole remedies for any
nonperformance, outages, failures to deliver or defects in Service are contained in the service levels applicable to the
affected Service.
6. All transport services ordered from Level 3 will be treated as interstate for regulatory purposes. Customer may certify
transport service as being intrastate (for regulatory purposes only) in a format as required by Level 3, but only where the
transport services are sold on a stand-alone basis, the end points for the service are located in the same state and neither
end point is a Level 3 provided IP port ("Intrastate Services"). Where Customer requests that services be designated as
Intrastate Services, Customer certifies to Level 3 that not more than 10% of Customer's traffic utilizing the Intrastate
Services will be originated or terminated outside of the state in which the Intrastate Services are provided. Such election
will apply prospectively only, and will apply to all Intrastate Services stated in this Order.
7. Charges for certain Services are subject to (a) a property tax surcharge of 3.75% and (b) a cost recovery fee of 4.25%
per month to reimburse Level 3 for various governmental taxes and surcharges. Such charges are subject to change by
Level 3 and shall be applied regardless of whether Customer has delivered a valid tax exemption certificate. For additional
details on taxes and surcharges that are assessed, visit www.level3.com/taxes.
8. Customer will pay Level 3's standard: (a) expedite charges (added to the NRC) if Customer requests a delivery date
inside Level 3's standard interval duration (available upon request or at https://MvLeve13.net) and (b) ancillary charges for
additional activities, features or options as set forth in Level 3's ancillary charge summary, a copy of which is available
upon request. If Level 3 cannot complete installation due to Customer delay or inaction, Level 3 may begin charging
Customer and Customer shall pay such charges.
9. Equipment provided by Level 3 to be located in Customer's premises ("CPE") is subject to the terms of the Customer
Premise Equipment Addendum, a copy of which is available upon request. For colocation, data center and/or hosting
Service Order Confidential Page 2 of 3
Document No. DOC -0000568510
Scenario: SM830986
3
' CenturyLi n k -
services, pre -arranged escorted access may be required at certain locations, and cross connect services are subject to
whether facilities are available at the particular location to complete the connection.
10. For Level 3 Internet Services provided in certain countries in the Asia-Pacific region where Level 3 does not currently
hold a license to provide such Services Customer consents to Level 3 providing Service by procuring services of third -
party carriers as Customer's agent, and Customer appoints Level 3 as its agent to the extent necessary to obtain such
Service. Level 3 is licensed in Hong Kong, Japan, Singapore and Australia.
Additional Order Terms
Invoices
Single prices shown above for bundled Services, or for Services provided at multiple locations, will be allocated among the
individual services for the purpose of applying Taxes and regulatory fees and also may be divided on the Customer's
invoice by location served.
Activation Support
If requested by Customer, and for an additional charge assistance with activating and/or configuring equipment on
Customer's side of the Demarcation Point may be provided ("Activation Support").
Signature Block
Customer: City of Clearwater, FL
Total MRC: $949.11
Total NRC: 0
By:
atuAA1,--z
William B. Home II
City Manager
Owen Kohler
Assistant City Attorney
Attest:
Rosemarie Call
City Clerk
Customer and the individual signing above represent that such individual has the authority totiind Customer to this
Agreement.
Document Generation Date: 09-06-2018