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SATISFACTION SURVEY Development Community Survey RE: Clearwater’s Development Review Processes Q1. Rate each process you have used for how well you feel each is working to meet your overall development needs. Process Excellent Good Fair Poor Level 1 (staff approval) Minimum Standard Flexible Standard Level 2 (Community Development Board approval) Flexible Development Level 3 (City Commission approval) Annexation Future Land Use Plan Map amendment Rezoning Other - Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Q2. Rate each process you have used for its ease of understanding, relative to obtaining final development approval, including understanding the necessary steps between submission and final approval. Process (with final approval stage) Excellent Good Fair Poor Level 1 (staff approval) Minimum Standard Flexible Standard Level 2 (Community Development Board approval) Flexible Development Level 3 (City Commission approval) Annexation Future Land Use Plan Map amendment Rezoning Other - Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Q3. Rate each process you have used with respect to the appropriate level of submission requirements (e.g., applications, affidavits, surveys, site plans, studies, etc). Process (with final approval stage) Excellent Good Fair Poor Level 1 (staff approval) Minimum Standard Flexible Standard Level 2 (Community Development Board approval) Flexible Development Level 3 (City Commission approval) Annexation Future Land Use Plan Map amendment Rezoning Other - Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Q4. Rate each approval process you have used with respect to the timeliness of development approval. Process (with final approval stage) Excellent Good Fair Poor Level 1 (staff approval) Minimum Standard Flexible Standard Level 2 (Community Development Board approval) Flexible Development Level 3 (City Commission approval) Annexation Future Land Use Plan Map amendment Rezoning Other - Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Q5. Provide an estimation of the number of staff persons and departments you are in contact with for each process, as well as how many meetings (both with the staff and various boards) you or your development team must attend, and the number of required visits to City Hall. Process (with final approval stage) Persons Meetings Visits Level 1 (staff approval) Minimum Standard Flexible Standard Level 2 (Community Development Board approval) Flexible Development Level 3 (City Commission approval) Annexation Future Land Use Plan Map amendment Rezoning Other - Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ Q6. If you answered Q5, rate the quality of the service or assistance you received. Quality Excellent Good Fair Poor Responsiveness Accuracy Professionalism Staff knowledge Helpfulness Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ Q7. Rate each approval process application for its overall level of complexity. Excellent Poor Application Form (easy to Good Fair (difficult to understand) understand) Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ Q8. List the title of the article or section of the Community Development Code that you use most often and then rate its complexity. Excellent Poor Article or Section (easy to Good Fair (difficult to understand) understand) Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ Q9. Next to the form of contact below, please give the percentage of time you use each and then rate the response you received (i.e., how well each of these forms of contact met your needs or answered your questions). Use N/A if this does not apply to you. Form of Contact Percentage Excellent Good Fair Poor Walk-in Telephone Email Fax Web site Other - Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ Q10. Rate the timeliness of the response using each form of contact. Use N/A if this does not apply to you. Excellent Poor Form of Contact Good Fair (answered (extensive immediately) delay) Walk-in Telephone Email Fax Other - Please explain or provide any extra comments you may have: ______________________ ________________________________________________________________________ ________________________________________________________________________ Q11. Have you ever accessed the MyClearwater.com web site? Yes No Q12. If you answered “yes” to Q11, rate the characteristics of the web site relative to development approval (e.g., obtaining development approval information and Code requirements). Characteristics Excellent Good Fair Poor Ease of use Information usefulness Content is up-to-date Links are helpful Ease of navigation Your suggestions for web site improvements: ___________________________________ ________________________________________________________________________ ________________________________________________________________________ Q13. Are there different ways to communicate with you concerning development approval processes, development status, and other information that would be more beneficial or convenient to you? ______________________________________________________________________________ ______________________________________________________________________________ ________________________________________________________________________ Q14. Are there any suggestions that you have concerning how the process can be improved with respect to clarity, ease of use, process steps, level of complexity or any other areas that you may feel would benefit the development approval process (attach extra sheets if necessary)? ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ Q15. Please let us know what parts of the development approval process work well, or that need small adjustments to work well, so as to ultimately meet your needs (attach extra sheets if necessary). _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________